CN3102Pro
Contents
1. KONICA MINOLTA SSD SUPPORT SOLUTIONS CN3102Pro ALL ACTIVE SOLUTIONS November 2009 This document contains information that was exported directly from Konica Minolta s SSD Support knowledge base Some solutions may contain hyperlink references which originally contained links to graphic or text files If you wish to view these files you must access the solutions via SSD CS Expert Support on Konica Minolta s website www kmbs konicaminolta us Legal Notice This document is designed as a diagnostic tool primarily for Konica Minolta s support personnel and authorized service representatives Konica Minolta recommends that all service be performed by an authorized service representative Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information opinion advice or content of this document USER AGREES THAT USE OF THIS DOCUMENT IS AT USER S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES INCLUDING WITHOUT LIMITATION DIRECT INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF T2. 1 Remove the printer using the Printers folder in Microsoft Windows 2000 2 In Microsoft Windows 2000 in Control Panel double click Administrative Tools double click Services and then stop the Spooler service 3 Run Registry Editor Regedt32 exe and go to the following subkey note that this is all one path which has been wrapped for readability HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Print Environments Windows NT x86 Drivers Version 3 Note Version 3 is Microsoft Windows 2000 and is the name of the printer to be removed 4 Notice the values on the right and write down the file names 5 With the printer driver key selected click Delete on the Edit menu 6 Go to the following directory and delete the printer driver files noted in step 4 SystemRoot System32 Spool Drivers Note If unable to delete the files and folders in the above directory structure after stopping the spooler service because of an error message that the files are in use such as Rasddui dil set the startup type for the Spooler service to Disabled restart the computer and then attempt to delete the files and folders again After deleting the files restore the Spooler startup to Automatic 7 In Microsoft Windows 2000 in Control Panel double click Administrative Tools double click Services and then start the Spooler service 8 If reinstalling a printer use the Printers folder 9 Delete the windir infiloem inf file that is associated w
3. Japan Solution ID TAUS0801980EN Solution Usage Description Device can not print in accordance w guidelines pick another printer message when trying to print postage from Stamps Com Solution CAUSE Driver incompatibility SOLUTION Stamps com states that they will not work with Konica Minoltadrivers The only thing they will do is print labels and you have to purchase the labels from Stamps com SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0802329EN Solution Usage Description Cannot print from a Macintosh client running OS 10 4 x When the print icon is selected nothing happens Solution CAUSE A specific PPD plug in may be invalid SOLUTION To remove the plug in perform the following procedure 1 From the Finder s Go menu choose Go To Folder 2 Select Library Printers PPD Plugins 3 Remove the file XeroxAccounting plugin 4 Try printing the file again SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0802412EN Solution Usage Description Slow printing issue when utilizing Macintosh OS 10 4 x Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 16 CN3102Pro Softvvare Driver related Solution CAUSE Issue with the CUPS daemon configuration file on Macintosh OS 10 4 x being corrupt SOLUTION The old CUPS daemon configuration file must be deleted and a new one created Please
4. Production Print SSD Solution ID TAUS0801272EN Solution Usage 5 Description Support for Account track Secure print and User authentication from Unix Linux environments Solution Konica Minolta does not support Account track Secure print and User authentication from Unix Linux environments at this time The availability of these options for Unix Linux environments is being considered for future development Please attachticket to this solution and provide the following information 1 Product model number s 2 Now many products placed or being considered for placement 3 What flavor and version of Unix Linux operating system SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 CN3102Pro Miscellaneous Solution ID TAUS0637663EN Solution Usage 4 Description How to completely remove a printer driver in Microsoft Windows 2000 XP Vista Solution When removing a printer from the Printers folder the printer driver file is not removed from the hard disk drive This following describes a procedure to use if a printer driver file is corrupted WINDOWS 2000 WARNING If using Registry Editor incorrectly serious problems may occur that will require reinstallation of the operating system Microsoft KMBS cannot guarantee that problems can be solved that result from using Registry Editor incorrectly Use Registry Editor with extreme caution
5. 10 4 drivers are only for use with EFI Fiery controllers and are not intended for use with legacy Konica controllers The following is a list of EFI drivers that ship with OS 10 4 EFI Fiery S300 31C M PS v1 0 EFI Fiery S300 31C M PS v1 0 eu EFI Fiery S300 31C M PS v2 0 EFI Fiery S300 31C M PS v2 0 eu EFI Fiery S300 50C K v1 1 EFI Fiery S300 50C K v1 1 eu EFI Fiery S300 50C R v1 1 jp EFI Fiery X3 55BW M PS v2 0 EFI Fiery X3 55BW M PS v2 0eu EFI Fiery X3 65BW M Pro v1 0 EFI Fiery X3 65BW M Pro v1 0 eu EFI Fiery X3 75BW M PS v2 0 EFI Fiery X3 75BW M PS v2 0 eu EFI Fiery X3e 08C M jp EFI Fiery X3e 08C M v3011 103 EFI Fiery X3e 20C M v1 0 jp EFI Fiery X3e 20C M v2 0 EFI Fiery X3e 20C M v2 0 eu EFI Fiery X3e 22C RM PS jp EFI Fiery X3e 22C RM PS v2 0 EFI Fiery X3e 22C KM PS v2 0 eu EFI Fiery X3e 31C M PS v1 0 EFI Fiery X3e 31C M PS v1 0 eu EFI Fiery X3e 31C M PS v1 0 jp EFI Fiery X3e 31C M PS v1 1 EFI Fiery X3e 31C M PS v1 1 eu EFI Fiery X3e 31C M PS v1 2 EFI Fiery X3e 31C M PS v1 2 eu EFI Fiery X3e 31C M PS v2 0 EFI Fiery X3e 31C M PS v2 0 eu EFI Fiery X3e 50C K v1 0 EFI Fiery X3e 50C K v1 0 eu EFI Fiery X3e 50C K v1 0 jp Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 22 CN3102Pro EFI Fiery X3e 65BW M EFI Fiery X3e 65BW M eu EFI Fiery X3e 7255BW KM EFI Fiery X3e 7255BW KM eu EFI Fiery X5 85BW M v1 0 EFI Fiery X5 85BW M v1 0 eu EFI Fiery Z4 08C M jp EFI Fiery Z4 08C M v3010 104 EFI Fiery Z4 20C
6. Start Settings Printers right click on the Fiery driver example Fiery X3E 31C K MPS KPS with a version number V7 2 Select Properties 3 Select Printing Preferences 4 Click on the Paper Quality tab Make sure that Color is selected 5 Select O K Trademark ownership information Solution ID TAUS0640385EN Solution Usage 0 Description When printing scanned images as PDFs the print process is very slow Solution CAUSE The check box for Print as image is not checked when printing from Acrobat Reader SOLUTION Select the check box for Print as image when printing from Acrobat Reader Trademark ownership information Solution ID TAUS0641272EN Solution Usage 0 Description Thermostat replacement precautions for all models using Faston Terminals Solution CAUSE Damage to the Faston terminal when replacing the thermostat to the Faston terminal can result in the generation of heat and cause the plastic insulating material around the terminal to melt SOLUTION See Bulletin Number 5005 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 21 CN3102Pro Solution ID TAUS0643482EN Solution U
7. been updated to be compatible with this change Details of the security changes are available at http www microsoft com downloads details aspx Familyld dea6a48f f0o00 43f3 a374 3220f9759c2d amp amp displaylang en This updated utility package is available for previously shipped products using Fiery code bases System 5 5e through System 8 8e The following is a list of the applications in this package Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 CN3102Pro Miscellaneous Command Workstation 4 6 Impose 2 7 Compose 2 0 HotFolder Windows 2 4 CWPT Windows 3 9 FRS Windows 5 5 1 VDPRM Windows 1 3 Printer Delete Utility These utility applications will be compatible with all flavors of the followingoperating systems Windows 2000 Windows XP 2003 32 bit amp amp 64 bit Windows Vista 32 bit amp amp 64 bit For Vista compatibility EFI assumes that users are running Windows Vista with Vista supported hardware These applications will only run as 32 bit emulation mode in 64 bit operating systems There are no plans to recompile these client applications to run natively in 64 bit mode Application Notes Command WorkStation Users should be running CWS 4 5 x or later WebTools Microsoft has 32 bit and 64 bit Internet Explorer applications packaged into their 64 bit operating systems For 64 bit environments WebTools is only supported using 32 bit Internet Explorer It will not func
8. digital signature CAT file on Windows Vista 2 The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from the KMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 3 The Windows Vista Compatibility Legend can be viewed at http kmbs konicaminolta us content support vistasupport html 4 Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft Windows Vista To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bill Enmke ESS SSD and Jim Behrends Production Print SSD Solution ID TAUS0801706EN Solution Usage 8 Description Paper Test requirements Solution For initial test the dealer branch must supply 1000 sheets of the media paper Once the paper is received the ticket is transferred to ESS If the initial test does not have any issues then a second test can be done The dealer branch must supply enough media to cover 1 3 of a PM cycle There is a charge involved to cover labor and supplies The dealer branch will be notified byESS before the test to communicate the charges SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch
9. of five classes of response 1xx Informational 2xx Success 3xx Redirection 4xx Client Error 5xx Server Error SOLUTION The error can be eliminated by 1 Checking for any enabled Pop up blockers and reconfiguring them 2 Checking for Internet security software that may be blocking Web access and disabling the service Example Norton Internet Security 3 Installing Microsoft NET Framework 1 1 Service Pack 1 Microsoft has confirmed that this is a problem inMicrosoft products that are listed in the Applies to section This problem was first corrected in NET Framework 1 1 Service Pack 1 Please refer to Microsoft Article ID 826437 FIX HTTP 400 Bad request error message in the NET Framework 1 1 SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0657485EN Solution Usage 12 Description Print jobs using Quark Xpress 7 01 or higher will not print to any Fiery controller Solution CAUSE There is a compatibility issue with Quark Xpress 7 01 and 7 02 when printing through any Fiery based Macintosh OS 10 4x print driver The issue is related to the CUPS filter used by the Fiery driver and how CUPS is accessed from Quark Xpress 7 01x SOLUTION There are EFldrivers to correct this issuefor the IC 402 and the IC 406 and EFI will be updating drivers on a regular basis lf a driver has not been updated or will not get this upgrade EFI has released an updated CUPS filter th
10. utility User Manual Solution PageScope Address Book utility User Manual Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0628933EN Solution Usage 0 Description PageScope Address Book utility information Solution Konica Minolta Bulletin Number 4658 Managing the Address Book URL http konicaminolta jp pagescope us products products psabu index html or the Konica FTP site URL ftp kbtdigital kx15 ftp konicabt com Importing and Exporting Address Book Information URL http konicaminolta jp pagescope us products products psabu function html Note To view PDFs Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0639082EN Solution Usage 0 Description Unable to access the controller on the network using Command WorkStation CWS Solution CAUSE Firewall software is installed and enabled on the workstation which will not allow CWS to communicate on the network This software could include Norton McAfee ZoneAlarm or other vendor Also Microsoft Wi
11. 175EN Solution Usage 2 Description How to get an Activation Certificate or Authorization Code to activate EFI controller features Solution SOLUTION When an EFI option is purchased you receive a certificate with a certificate number You must get an authorization code from EFI to activate the features on the controller The code is obtained from http www efi com activation Follow the onscreen instructions to obtain the code You will need the 16 digit system ID code from the controller on which the option is being installed The ID code is in the upper left section of the controller configuration page After a code is obtained the option is activated from the Setup amp gt Enable Options menu on the controller Notes 1 For further information on enabling the options refer to the Activating Options on the IP 921 X3e 50C K document 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0701964EN Solution Usage 2 Description When searching solutions by models referenced links for the documentsare notaccessible Solution CAUSE This is a search of the printed database The links are locatedwithin the solution in the database SOLUTION Copy the solution ID number into the Knowledgebase look up Keyword field and select Search to access the solution complete with active links to attached docum
12. HIS DOCUMENT Copyright 2009 Konica Minolta Business Solutions U S A Inc CN3102Pro Image too light dark uneven or wrong color Solution ID TAUS0802540EN Solution Usage 1 Description Text print font is bold Bold Text Text is using CMYK Mis registration on Text only Solution CAUSE The Fiery is set to Normal When composing text which is specified as black the color can be made up from a combination of CMYK which is referred to as Rich Black or just from the black component which is referred to asPure Black Rich Black often prints oversaturated and uses more toner than necessary It can also spread fine text and mis registration may become obvious When set to print Pure Black the text and graphics appear less saturated but can look cleaner as less toner is usedto produce the black SOLUTION From the driver 1 Select Color 2 Select Black Detection 3 Select Expert Color 4 Under the Black Channel select Pure Black ON andBlack Overprint to Text Graphics 5 Under RGB Sourceand CMYK Simulation set Print Gray Using Black Only to Text Graphics Images Note Please see attachment for visual reference of described issue and recommended driver settings To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAU
13. M v1 01 EFI Fiery Z4 20C M v1 01 eu EFI Fiery Z5 08C M v3011 103 EFI Fiery Z5 20C M v1 02 EFI Fiery Z5 20C M v1 02 EFI Pi5500 Trademark ownership information Solution ID TAUS0651075EN Solution Usage 0 Description File names are missing on the FreeForm Master list only the numbers are displayed Solution CAUSE Two Way Communication is disabled SOLUTION Enable Two Way Communication in the Printer Properties as follows 1 Select the Start button settings printers right click on the printer 2 Select Properties 3 Select the Configuration tab and enable Two Way Communications Solution ID TAUS0651089EN Solution Usage 0 Description Maximum number of users allowed to be logged into Command WorkStation concurrently Solution The maximum number of users is 4 Exceed the maximum and there is the possibility that Command WorkStation will not automatically update each client Trademark ownership information Solution ID TAUS0653031EN Solution Usage 0 Description After replacing the CPU the Fiery hangs when booting up The Fiery LCD screen displays the version of the display software or a DMA error Solution CAUSE When replacing the CPU there is a sheet of thermal compound that needs to be inserted between the CPU and the heat sink SOLUTION Before inserting the thermal sheet remove the tape from both sides and cover the entire CPU with the thermal sheet Line up the heat sink with the CPU and secure t
14. Printing tab 4 Under Preset choose Save and manage list of Job Templates The Job Templates dialog box appears 5 Click a name to select the saved preset you want to export or back up 6 Click Export 7 In the Export Job Templates dialog box browse to select a folder in which to save the preset 8 Enter a short file name for the exported preset and click Save The file includes the long name you gave the preset when you created it Choose a preset for print jobs The Fiery Printing tab shows which if any presets are available for all print jobs To change to a different preset for all print jobs 1 In the Start menu choose Settings amp gt Printers Microsoft Windows 2000 or Printers and Faxes Microsoft Windows XP Server 2003 2 Right click the desired printer and choose Printing Preferences 3 Click the Fiery Printing tab 4 Under Preset select a different preset The preset is used until you select another one Note When you access the Fiery Printing tab from an application s Print dialog box and select a preset the preset is used only for the current application session If the preset you want is not displayed but you previously backed it up to a disk exported it you can import it to use again To import restore a preset saved on a disk 1 In the Fiery Printing tab under Preset choose Save and manage list of Job Templates The Job Templates dialog box appears 2 Click Import 3 Browse to the disk and fol
15. S0800561EN Solution Usage Description PANTONE colors printed from an application do not match the PANTONE swatch book Solution CAUSE Incorrect use of Fiery color charts SOLUTION Follow these procedures for Fiery color charts 1 Print Fiery color charts 2 Select the color on this chart that best matches the desired color such as a PANTONE swatch book 3 Enter the number of the selected color on this chart into the application as the PANTONE color SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 CN3102Pro Miscellaneous Solution ID TAUS0656768EN Solution Usage 52 Description What Konica Minolta printer drivers will come bundled with Microsoft Windows Vista and what is the release schedule for Vista compatible drivers Solution Please refer to the Windows Vista Hardware Compatibility List for Printers amp amp Scanners For EFI legacy products that will not receive a Vista specific driver refer to the following statement The previous drivers System 5 5e 8 8e will not work on 64 bit Vista However these drivers will work on the 32 bit version of Windows Vista with minor issues Known issue Borders and frames around icons and panes within the driver UI may not show up correctly Notes 1 If a previous driver was Microsoft Windows XP WHQL certified Microsoft also honors the
16. Solution contribution by Gregg Gallant Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 11 CN3102Pro Softvvare Driver related Solution ID TAUS0607358EN Solution Usage 22 Description The entire print job is stapled instead of each set when printing multiple stapled sets from Microsoft Word Solution CAUSE The Collate option in the Microsoft Word dialog box is selected SOLUTION When printing and stapling multiple sets the Collate option in the Microsoft Word dialog box must be deselected Please refer to attached example To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution byMark D Attilio and Ed Bellone Production Print SSD Solution ID TAUS0701860EN Solution Usage 13 Description HTTP 400 Bad Request error Unable to view the printer web browser PageScope Web Connection Solution CAUSE The reason for the error 1 A bad request The browser sent a request that the server could not understand 2 An attempt to communicatewith plain HTTP to an SSL enabled server port Instead use the HTTPS scheme to access the URL 3 The request could not be understood by the server due to malformed syntax The client SHOULD NOT repeat the request without modifications Note The first digit of the status code specifies one
17. Solutions U S A Inc November 2009 CN3102Pro Miscellaneous Description How to install a printer using LPR IP Printing under Macintosh OS9 Solution Please perform the procedures mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0802476EN Solution Usage 1 Description How to determine if an ES 1000 Spectrophotometer is faulty Solution To determine if an ES 1000 Spectrophotometer is faulty please read the following instructions to use EFl s diagnostic tool 1 Go to http www efi com support download software asp andlogin to download the most recent version of the diagnostic tool 2 Register and provide the ES 1000 serial number located on the bottom of the unit 3 Select the Software Update link 4 Look for Macintosh and PC diagnostic tools are located under Eye One Diagnostics the simple installation takes only minutes to complete 5 Attach the ES 1000 to the USB port and open the diagnostic tool As soon as the window opens there will be a message indicating whether or not the device is attached The note should say Device found if the ES 1000 is attached correctly If not the message will indicate that the device is not communicating at a basic leve
18. TE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0808418EN Solution Usage 1 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 14 CN3102Pro Softvvare Driver related Adobe Version Incorrect message when attempting to import open a document on the Fiery controller using Adobe Acrobat Reader version 9 or Adobe Acrobat Professional version 9 Solution CAUSE Current Fiery limitation SOLUTION Fiery will be able to supportAdobe Acrobat version 9 products sometime in mid 2009 SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0900464EN Solution Usage 1 Description How to remove Fiery printer driver PPD from Macintosh OS 10 x Solution To remove drivers and PPDs from Macintosh OS 10 X 1 Double click on your Hard Disk and navigate to Library Printers Contents Resources en lprog Fiery Note Fiery being the specific driver you are trying to remove 2 Delete Trash thePPD and reboot the Macintosh There is also an Automated Utility Print Driver Removal that can perform the same procedure this Utility removes the PPD and plug ins Note Intel Macintosh has not been tested yet using the Print Driver Remover Tool 3 To remove drivers and PPDs from Macintosh OS 10 Xwith the Fiery Removal Utility please usethe attached DriverRemover dmg file The utility and a sample photo are als
19. This causes the print job to only go intoRAM on the Fiery andif the Fiery is restarted these jobs will not be listed in CWS SOLUTION Change the LRP queue name to Print This setting allows the print job to be stored on the Fiery hard drive normal operation Solution ID TAUS0702813EN Solution Usage 1 Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 19 CN3102Pro Description Will installed options such as FACI or Production Print be lost if Fiery system code is reloaded Solution Installed options will not be lost if Fiery system code is reloaded This information is storedin the Fiery motherboard BIOS Solution ID TAUS0702888EN Solution Usage 1 Description How to print to a printer on a Microsoft Windows XP PC from a Macintosh running OS version 10 4 x Solution Please perfrom the step by step procedure mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0628886EN Solution Usage 0 Description Where to get the PageScope Address Book utility Solution The PageScope Address Book utility can be downloaded from the Konica Minolta PageScope web site URL https marbt konicaminolta jp crm pssignup nsf NewSignupUS Solution ID TAUS0628906EN Solution Usage 0 Description PageScope Address Book
20. amp amp displaylang EN 4 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0614116EN Solution Usage 1 Description When printing a large document from Microsoft Publisher a Publisher error box displays There is not enough memory to display a picture Some pictures may display incompletely or not at all To make more memory available save your work and close other programs then try again Solution CAUSE Insufficient hard drive space for the spool folder SOLUTION Confirm the workstation has sufficient hard drive space to spool the print job The Spool folder location can be confirmed by viewing the Print Server Properties in Microsoft Windows by clicking on Start Settings and then Printers The Print Server Properties dialog box opens and now click on the Advanced tab to view the spool folder location The default location for the spool folder for Microsoft Windows 2000 XP is C WINDOWS system32 spool printers If the C drive space is not sufficient you may encounter insufficient memory errors when attempting to print which may be more evident with larger print jobs If the system is equipped with additional hard drives the spool folder location can be pointed to a drive with additional hard drive space Be sure to
21. amp gt select Applications amp gt select Utilities amp gt select Java All installed versions of Java will be listed SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0802457EN Solution Usage Description How to create export change restore and delete a preset Solution Save a preset for frequently used print settings You can save print settings needed for different applications or types of jobs as a preset You can save up to 50 presets To create a preset 1 In the Start menu choose Settings amp gt Printers Microsoft Windows 2000 or Printers and Faxes Microsoft Windows XP Server 2003 2 Right click the desired printer and choose Printing Preferences 3 Click the Fiery Printing tab 4 Adjust the print settings in the Fiery Printing tab as desired 5 Under Preset choose Save current Job Template The Save Job Template dialog box appears 6 Enter a descriptive name for the preset up to 32 characters long and click OK The preset is added to the list of available presets The presets are available any time you access the Fiery Printing tab They remain on your local hard disk until you delete them To export or back up a preset to a hard disk 1 In the Start menu choose Settings amp gt Printers Microsoft Windows 2000 or Printers and Faxes Microsoft Windows XP Server 2003 2 Right click the desired printer and choose Printing Preferences 3 Click the Fiery
22. at replaces the one used by their driver This is a universal installer attached that will cover all of the Fiery drivers that are installed Install this filter after the Fiery driver has been installed to overwrite the older version This filter will also work with Intel Macintosh machines Notes 1 The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 Please be sure to refer to the attached Release Notes for the IC 402 and IC 406 To viewthe PDFs Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 12 CN3102Pro Softvvare Driver related 3 lfa customer has a controller other than the IC 402 or the IC 406 then please establish a new problem ticket and reference this solution ID number TAUS0657485EN0 This will allowcommunication ofthe field impactconcerningprovision of the drivers installer SPECIAL NOTE Solution contribution by Bill Enmke ESS SSD Solution ID TAUS0647657EN Solution Usage 2 Description License Verification failed with DocBuilder Pro dongle Solution CAUSE The computer with the dongle
23. can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution byChuck Tripp and Cesar Jimenez Production Print SSD CO CO I O CI FB Co Solution ID TAUS0647125EN Solution Usage 2 Description Printer driver support for Microsoft Windows 64 bit operating system Solution The latest 64 bit printer drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0703585EN Solution Usage 2 Description Fiery Microsoft Windows Vista 32 bit and 64 bit utilities availability Solution EFI has released utilities that are compatible with 32 bit and 64 bit versions of Microsoft Windows XP 2003 Vista They are also compatible with Microsoft Windows 2000 The utility CD is available for downloadthrough the Konica Minolta download site in ISO format The filename is Fiery_Utilities_Vista32_64 iso Note for Microsoft Windows XP Users Windows XP Service Pack 2 is required to install these utility applications on Windows XP operating systems A security issue has been identified in Microsoft XML Core Services MSXML that could allow an attacker to compromisea Windows based system and gain control over it These utilities have
24. cription When printing from Microsoft Office Excel using authentication and printng several spreadsheets within the same document the authentication dialog box pops up for each spreadsheet page Solution CAUSE Improper selection in the printer driver SOLUTION Select PRINT ENTIRE WORKGROUP in the application dialog box SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0808166EN Solution Usage 1 Description When printing a B W page from Microsoft Office Publisher 2003 2007 color page click is counted Solution CAUSE When printing Publisher is defaulted to print as Composite RGB SOLUTION Change it to Composite CMYK Please perform the following procedure 1 Select File Select Print Setup Select Printer Details Tab Select Advanced Printer Setup Select the Separations Tab Under Output select Print colors as Composite RGB this willgenerate color page clicks Change it to Composite CMYK Select OK Select OK 10 Now you can print the Document Note Please see the attached files forcomplete step by step procedure To viewan AVI Microsoft Windows Media Playerversion 9 or newer must be installed Downloadat http www microsoft com windows windowsmedia player 10 default aspx To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NO
25. der containing the preset you want to import Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 CN3102Pro Miscellaneous 4 Select the preset file and click Open 5 Click OK to close the Job Templates dialog box Delete a preset 1 In the Start menu choose Settings amp gt Printers Microsoft Windows 2000 or Printers and Faxes Microsoft Windows XP Server 2003 2 Right click the desired printer and choose Printing Preferences 3 Click the Fiery Printing tab 4 Under Preset choose Save and manage list of Job Templates The Job Templates dialog box appears 5 Select the preset you want to delete and click Delete 6 Click OK to close the Job Templates dialog box Note Please see attachment for Screen procedures To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0802749EN Solution Usage Description How to create Hot Folders Solution Please see attachments for completestep by step procedures To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0802763EN Solution Usag
26. e Description Connecting a Fiery controller to Novell 4 1 if NDPS plug in is installed or 5 x using NDPS Solution Please perform the step by step procedure mentioned in the attached documentation To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0808234EN Solution Usage Description Where are the ICC color profiles stored on a Macintosh OS X system Solution Color Profiles are stored in the Libraries 2 Colorsync Profiles folder SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0808258EN Solution Usage Description How to install Print Services for UNIX on a Microsoft Windows 2000 computer Solution To install Print Services for UNIX on a Microsoft Windows 2000 computer 1 Open the Start amp gt Settings amp gt Network and Dial up Connections dialogue 2 In this window click on the Add Network Components link 3 With your Microsoft Windows 2000 installation CD in the drive checkmark Other Network File and Print Services Next 4 The Print Services for UNIX should then install You will now be able to set up an LPR connection to your Fiery controller SPECIAL NOTE Solution contribution by Cesar Jimenez Production Prin
27. e and more Please see attached patch files andRelease Notes for accessibility in case the Download Selector cannot be accessed Solution ID TAUS0702889EN Solution Usage Description Printing to a printer on a Microsoft Windows XP PC from a Macintosh OS version 10 3 Solution Please perfrom the step by step procedures mentioned in the attached PDF Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez and Mark D Attilio Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 CN3102Pro Miscellaneous Solution ID TAUS0801040EN Solution Usage Description How to find display the MAC address in a Macintosh OS X environment versions 10 1 10 2 10 3 10 4 10 5 Solution Please perform the procedures mentioned in the attached documentation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0801045EN Solution Usage Description How to check Java version on a Macintosh OS 10 X Solution To check Java version on a Macintosh OS 10 X Open a Finder window amp gt select the base HD
28. e reliable tools and programs other than Registry Editor to edit the registry Incorrectly editing the registry may severely damage the system Use tools and programs that provide safer methods for editing the registry Never leave Registry Editor running unattended Konica Minolta is not responsible for any system errors that may result from using a registry editor incorrectly SOLUTION Microsoft Publisher can be enabled to individually collate staple and duplex publications records when using the Mail Merge feature of Publisher through a registry edit This can be done either manually or by a script To manually edit the registry Open the Registry Editor by clicking Start click Run type regedit and then click OK Go to 1 HKEY_CURRENT_USER Software Microsoft Office Publisher Printing 2 Right click on the Printing folder select New amp gt String Value 2 Create new string value called NumberOfRecordsPerBatch 3 Double click and set the Value Data to 1 Instead of grouping records together into groups of 10to send to the printer Publisher default the records are now sent in groups of 1 i e each document is sent separately Note A value for this size setting can be set between 0 and 99999 To update the registry automatically from a script 1 Download the scriptfrom http ed mvps org 20031Rec reg and save the REG file to the Desktop script is also attached in case the URL cannot be Copyright 2009 Konica Minolta Busine
29. ents Note If there is an actual dead link within the solution please send an E mail to cses kmbs konicaminolta us with the solution ID number and please identify the link Solution ID TAUS0702502EN Solution Usage 2 Description ColorWise Pro Tools causes a Java error when launched Solution CAUSE An incompatible version of Java is installed on the computer SOLUTION Remove the existing version and install Java 5 version 2 It is available with the Command WorkStation installation or from the Java download archives Solution ID TAUS0642602EN Solution Usage 1 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 18 CN3102Pro Can Scantrip be used vvith the CN3102Pro2 Solution Scantrip cannot be used with any of the Fiery designed controllers Trademark ownership information Solution ID TAUS0650021EN Solution Usage 1 Description Unable to access Fiery WebTools from the browser Solution CAUSE Pop up blocker software is installed on the workstation SOLUTION Either disable the pop up blocker software or hold down the key that overrides when clicking on the WebTools link Note The Ctrl key is the normal override key for most pop up blockers Trademark ownership information Solution ID TAUS0651562EN Solution Usage 1 Description Microsoft certified printer drivers PCL PostScript PostScript P and PostScript V Solution The Kon
30. he locking clasp Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0653616EN Solution Usage 0 Description Fiery Command WorkStation version 4 2 0 55 locks up when logging off the server or clicking on the X icon in the upper right corner to close Solution CAUSE Incompatible version of firmware SOLUTION This has been corrected with the release of Command WorkStation version 4 2 0 63 Special Program Software 1 NF59P Please see Download Library document DLBT0601418EN01 Note To view the above PDF s Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 23 CN3102Pro Trademark ownership information Solution ID TAUS0O655608EN Solution Usage Description Are Konica Minolta MFPs compatible with Category 6 cable standard Solution Konica Minolta MFPs are fully compatible with Category 6 cable standard Category 6 cable is a cable standard for Gigabit Ethernet and other network protocols that is backward compatible with the Categ
31. ica Minolta Microsoft certified printer driverscan bedownloaded fromthe Konica Minolta Download Selector Access the Selector from theKMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more These drivers will be shown as a WHQL VV indows H ardware Q uality L abs Download Access the Download Selector and type WHQL in Find downloads then click on Search amp gt Solution ID TAUS0657372EN Solution Usage 1 Description How to divide mail merge into separate jobs based on name or address Mail Merge staples all pages together Solution To divide mail merge into separate jobs based on name or address follow the instructions in the attached file Solution ID TAUS0700244EN Solution Usage 1 Description How to determine what version of Sun Java is installed on a Microsoft Windows workstation Solution To determine what version of Sun Java is installed perform the following 1 From a command prompt type java version 2 Press Enter 3 The version of Sun Java will be indicated If the command is not recognized then Sun Java is not installed Solution ID TAUS0702811EN Solution Usage 1 Description Print job prints properly but they are not listed in the Printed Jobs list in Command WorkStation CWS Solution CAUSE LPR queue name is set to Direct in the Fiery print driver
32. installed does not have the correct Hardlock driver installed or there is a driver conflict with LPT1 SOLUTION Download and install the latest Hardlock driver for the required operating system Go to http www aladdin com support hardlock index asp to access the files SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0902460EN Solution Usage 2 Description How to perform a Mail Merge using Microsoft Word 2007 Solution The attached documentation outlines procedures to divide Mail Merge into separate jobs based on name or address separate a file that has already been merged into Microsoft Word 2007 In other words you only have a Word file with all the variable data incorporated No need to add recipients from a spreadsheet Notes 1 The instructions are for both scenarios using Microsoft Word 2007 and attached are the files used in the instructions 2 To view the DOC file Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx DisplayLang en amp amp FamilyID 95e24c87 8732 48d5 8689 ab826e7b8fdf 3 To view the XLS file Microsoft Excel or Excel Viewer must be installed Excel Viewer 2003 9 9MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx FamilylID c8378bf4 996c 4569 b547 75edbd03aaf0
33. ist until somewhat recently as md5sum is a popular UNIX format similar to SFV and UNIX does not use file extensions the way Microsoft Windows based systems do MD5 uses the md5 algorithm to computechecksums rather than the CRC 32method used by SFV The md5 algorithm is almost as fast as CRC 32 but it is much more accurate at detecting changes in files Some key features of HRSFV Easy installation and automatic uninstallation leaves no trace in the registry even goes one step further than most programs and restores previous file associations when you remove it One click creation and checking of SFVs and MD5s Flawless amp amp smooth upgrading to new versions simply install the new version Automatic association with SFV files and an option to fix file association when other programs steal it Handles SFV and MD5 files from any other program invisibly including files created on NIX Database cache of previously checked files Batch SFV and MD5 checking queue up and check many SFVs and MD5s in one pass specify a directory and check all the SFVs and MD5s in that directory including subdirectories if you want Automatically find renamed files while checking SFV or MD5 files Enqueue SFVs or MD5s during file verification Recursive directory support during creation and verification Supports creation of bad and missing files or deleting failed files Drag and drop SFV or MD5 file or directory to create check SFV or MD5 SPECIAL NOTE
34. ith the removed printer driver This removes the printer from the printer selection list when adding new printers Note In addition to the steps listed above it may be necessary to delete the printer s associated unidriver Rasdd dil Pscript dll or Plotter dil If printing has been initialized or if a process is using this file it will be locked open and cannot be deleted The file can be renamed or the system can be restarted to free up the driver Refer to the Printer inf file to see which unidriver is used by a particular printer WINDOWS XP Microsoft Windows XP adds a user interface feature to delete driver files so the steps for Microsoft Windows 2000 are no longer necessary To delete printer driver files in Microsoft Windows XP 1 Click Start and then click Printers and Faxes 2 On the File menu click Server Properties 3 On the Drivers tab click the printer driver to be deleted and then click Remove WINDOWS VISTA Removal of a printer driver in Microsoft Windows Vista is very similar to the procedure used for XP 1 Open Printers by clicking the Start button clicking Control Panel clicking Hardware and Sound and then clicking Printers 2 Right click the printer that you want to remove and then click Delete If you cannot delete the printer right click it again click Run as administrator and then click Delete Remember you cannot remove a printer if you have items in the print queue If items are waiting to
35. l 6 Run the diagnostic and carefully follow the directions 7 Scroll through the on screen report for pass or fail results In the results the device serial number should matchthe ES 1000 sticker located at the bottom of the device If not consider this process a failure Any other types of failures should be listed clearly 8 Look for the phrase Eye One pro test passed to see if the test was successful Ifthis phrase is not indicated the diagnostic failed 9 Attempt another diagnostic using the same computer if the diagnostic failed the first time 10 Attempt another diagnostic with a second computer if the diagnostic fails again This second diagnostic is to eliminate the possibility that the first computer is the problem 11 Return the device if the second diagnostic fails SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0651247EN Solution Usage 0 Description What patches are included in the security patch for the IP 901 Version 2 Solution These files are to fix theproblems explained in the bulletins issued by Microsoft MS05 054 KB905915 amp gt EFIWR_KB905915_SP1 exe 1 LKOG1 MS06 001 KB912919 amp gt EFIWR_KB912919 exe 1 LRDCA MS06 002 KB908519 amp gt EFIWR_KB908519 exe 1 LTFST Note The security patches can be obtained via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmwar
36. ndows XP Service Pack 2 includes firewall software SOLUTION An exception must be made for CWS within the firewall software setting This will allow CWS to communicate with the controller on the network Trademark ownership information Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 20 CN3102Pro Solution ID TAUS0639572EN Solution Usage 0 Description Current printer driver s for the CN3102Pro Solution Printer drivers can be found in the Library section of MyKonicaMinolta com Users without MyKonicaMinolta com access can download drivers from the public web site http kmbs konicaminolta us eprise main KMBS Support_Center Home URL http kmbs konicaminolta us eprise main KMBS Support_Center Home Solution ID TAUS0639794EN Solution Usage 0 Description Does this controller support the WATERMARK feature Solution For Microsoft Windows 9x and ME drivers only This can be set up by performing the following 1 Right click on the 9x or ME S300 printer controller driver 2 Select PROPERTIES 3 Select the Fiery Printing tab 4 Enter the desired Watermark Trademark ownership information Solution ID TAUS0640321EN Solution Usage 0 Description When printing from Microsoft Windows 2000 color prints are printing out black and white from all applications Solution CAUSE Black and white is selected in the driver SOLUTION To check perform the following 1 In Printers
37. nit also called a UPS There have been cases of power fluctuations ruining hard drives inside the controllers Step 2 Test Network connectivity If you orthe IT department has the TCP IP address of the Fiery controller try toPING the address to test the network connection Step 3 If by now you still have not found the root of the issue there may be a problem with your settings or file format If installed open up Command WorkStation and see if the file is stuck in the processing or spooling phase Test to see if the problem only happens when printing a specific file or from a certain application Possibly the job has gone through and there was a contradiction with the paper tray settings between the driver and printer settings If so a red warning sign will appear under the printing panel on the right side of your screen Command WorkStation is a valuable application that monitors workflow and settings of your Fiery controller If you do not have this installed on any of your PCs or Macs or would like more information on Fiery applications please get in contact with your service organization Step 4 Finally if problems are still persisting we ask that you power down the Fiery controller Many controllers have a separate power switch on them or may be stand alone towers Because the controller is a computer itself like most computers it will need to be restarted every once in a while to free up needed memory SPECIAL NOTE Sol
38. nt for detailed information Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702890EN Solution Usage Description Printing to a Windows Samba shared printer from a Macintosh Solution Please perfrom the step by step procedure mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 24 CN3102Pro Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 25
39. o attached Note To open the ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view SPECIAL NOTE Solution contribution by Chuck Tripp and Cesar Jimenez Production Print SSD XRRX Solution ID TAUS0655341EN Solution Usage 0 Description In Microsoft Publisher 2002 2003 publications records are not individually collated and stapled when duplexing and using the Mail Merge feature Solution CAUSE Registry edit required WARNING In Microsoft Windows system configuration information is centrally located in the registry While this simplifies the administration of a computer or network one incorrect edit to the registry can disable the operating system The following list provides some best practices for using the registry and Registry Editor safely Before making changes to the registry make a backup copy Back up the registry by using a program such as Backup After making changes to the registry create an Automated System Recovery ASR disk For troubleshooting purposes keep a list of the changes you make to the registry For more information see System State data Do not replace the Microsoft Windows registry with the registry of another version of the Microsoft Windows or Microsoft Windows NT type operating systems Us
40. obtain the System Administrators approval before making any changes to the spool folder location Solution ID TAUS0642343EN Solution Usage 1 Description Separate jobs based on name or address are required yet when using Mail Merge all pages are stapled together Solution CAUSE A macro should be copied into the normal dot document SOLUTION Import word_mail_merge_printing macro into normal dot Set up the driver you want to use as the default and then set the finishing features Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 13 CN3102Pro Software Driver related desired in Printing Preferences Run normal dot under macros you should be presented with a question of how many sections are in the merge i e how many pages before the next name or address in the merge Solution ID TAUS0700744EN Solution Usage 1 Description DEMO watermark Impose License Verification failed on a Dell workstation Solution CAUSE Dell computers do not have the correct hardlock driver to recognize the Impose dongle SOLUTION Download and install the latest hardlock driver from Aladdin Knowledge Systems For Microsoft Windows XP workstations ftp ftp ealaddin com pub aladdin de hardlock hidrv32 zip For 16 bit workstations ftp ftp ealaddin com pub aladdin de hardlock hidrv16 zip SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0800601EN Solution Usage 1 Des
41. ory 5 5e and Category 3 cable standards Cat 6 features more stringent specifications for crosstalk and system noise The cable standard is suitable for 10BASE T 100BASE TX and 1000BASE T Gigabit Ethernet connections and it provides performance of up to 250MHz Solution ID TAUS0657369EN Solution Usage Description Mail Merge does not split after installing Macro to split it Solution CAUSE Incorrect section data was input into the macro SOLUTION Check the bottom status bar of the word window of the original document The number after Sec should be input into the macro Make sure that the Macro security is set to low in order to run Solution ID TAUS0657680EN Solution Usage Description Is there a Windows TWAIN driver available for the Fiery Solution Yes installing Fiery Remote Scan for Windows also installs a TWAIN driver Solution ID TAUS0700629EN Solution Usage Description Print quality looks poor after performing calibration when using a densitometer with a serial connection Solution CAUSE A 3rd party serial to USB adapter is being used to connect the serial densitometer to the computer USB connection SOLUTION Calibrate using the serial densitometer to a computer with a serial connection that does not require any adapter Solution ID TAUS0702146EN Solution Usage Description How to perform Print Screens screen shots from a Microsoft Windows OS and Macintosh OS Solution Please see the attacheddocume
42. print when you try to remove a printer Windows will wait until printing is complete and then remove the printer If you have permission to manage documents on the printer you can also cancel all print jobs and then try to remove the printer again For more information see attached documentation concerning how to cancel printing and printer permissions To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note If you are prompted for an administrator password or confirmation type the password or provide confirmation Solution ID TAUS0702740EN Solution Usage 4 Description How to properly remove Command WorkStation from a Macintosh Solution Please perform the step by step procedures mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez and Mark D Attilio Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 CN3102Pro Miscellaneous Solution ID TAUS0800767EN Solution Usage 3 Description How to perform a calibration with ColorCal or ES 1000 Solution Steps to reproduce using ColorCal 1 Run ColorWise Pro Tools and login to the Fiery
43. sage 0 Description Files from the CN3102Pro were archived onto a laptop Can these files be imported onto another Fiery Solution To import the jobs from the laptop to the Fiery perform the following steps 1 In Command Workstation select File Import Job The File of type setting should be set to All Known Formats 2 Navigate to the archived job and select the largest file in the folder 00000000 000 click Add and then click Import 3 The file should import and print out Trademark ownership information Solution ID TAUS0643494EN Solution Usage 0 Description Scanning multiple pages to FTP produces multiple files of a single page instead of one file of multiple pages The copier has the optional HDD installed Solution CAUSE Incorrect setting in PageScope Light SOLUTION To resolve this issue perform the following 1 Log into Pagescope Light as Administrator 2 Select the Scan tab 3 Select E mail Mode Setting 4 Set Scanned File Separation to No 5 Click Apply Solution ID TAUS0644112EN Solution Usage 0 Description Are Macintosh OS 10 4 drivers available or can OS 10 2 10 3 drivers be used on OS 10 4 Tiger Solution Macintosh OS 10 4 Tiger currently ships with print drivers from EFI Itis recommended to use these drivers rather than non certified drivers that may ship with the controller Itis not recommended to use OS 10 2 or 10 3 drivers in 10 4 unless there are no alternatives The native OS
44. see the attached document for instruction on how to remove and re create the daemon configuration file SPECIAL NOTE Solution contribution by Tim Blevins KMBS Cleveland Solution ID TAUS0902011EN Solution Usage Description Withthe PostScript printer driver fonts change when using the fold and staple options Solution CAUSE Incorrect driver settings SOLUTION Enter the driver settings and under the PostScript tab change the Send TrueType fonts from Automatic to Outline or Bitmap also change the TrueType font setting to Download as soft font Making these changes will keep the fonts that aresent with the print job they will not be substituted SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 17 CN3102Pro Solution ID TAUS0634060EN Solution Usage 2 Description List of equipment that is no longer being supported Solution Please see attached Product amp amp Technical Support Bulletins 1792 and 2443 andMarketing Bulletin 07 GB 016 Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0658164EN Solution Usage 2 Description Is Scan to SMB supported with the Fiery controller Solution No Scan to SMB is not supported with a Fiery controller Solution ID TAUS0701
45. ss Solutions U S A Inc November 2009 15 CN3102Pro Softvvare Driver related accessed 2 Double click on the icon and then click on Yes to the question Are you sure you want to add the information in C DOCUME 1 administrator account Desktop 20031 Rec reg to the registry 3 The new value will be added to the registry Note Refer to Windows registry information for advanced users http support microsoft com kb 256986 for additional registry editinformation Solution ID TAUS0702626EN Solution Usage Description Problems printing from Quark 7 01 7 02 Macintosh OSX Print jobs using Quark Xpress 7 01 or 7 02 will not print to any Fiery controller Printing out of other applications on the same Macintosh unitis OK Quark 7 0 from the same Macintosh presents no problem printing Solution CAUSE The OSX CUPS filter requires updating SOLUTION Please download the installer fromthe EFlweb site then install it inthe Macintosh http services efi com support drivers download1 asp 0em efi Notes 1 Please go to the above web site then select OSX CUPS Filter FIX x x xxxx in the pull down menu Filename CUPS Installer hgx This installer simply updates the CUPS filter to resolve the Quark issue 2 For controllers that receive Intel Macintosh drivers this file will provide the same fix for Quark 7 01 as provided with the Intel Macintosh drivers SPECIAL NOTE Solution contribution by KMBT
46. t SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 CN3102Pro Miscellaneous Solution ID TAUS0900414EN Solution Usage Description How to calibrate a Fiery step by step method Solution Please perform the procedures mentioned in the attached documentation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0900708EN Solution Usage Description Can the Fiery job log be saved as a file Solution The Fiery job log can be saved as a file 1 Open Command WorkStation CWS 2 On CWS select Server 3 Select Job Log 4 Select Export and Save The job log will be saved as a text file SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0900744EN Solution Usage Description Problems when printing from a Fiery A file that you have sent to your fierymay not print Solution Before calling for support there are a few steps you might want to take to fix the problem yourself Step 1 As is always the first step and sometimes overlooked is to check the cables and power going to the Fiery controller and to the printer We recommend that the Fiery be put on a separate power supply that the printer and protected with battery back up u
47. then click Calibrator 2 Select the following a Measurement Method ColorCal b Print Settings amp gt Calibration Set amp gt Media Normal Print Measurement Page Place on the MFP glass with grayscale strip Kodak Gray Scale p n 10012662 Click Measure Select Yes for Scanner Calibration and follow the instructions After successful scanner calibration click Measure and follow the instructions to completion After successful measurement process print comparison page Click Apply Click Done to close Calibration Note See the attached MPEG file CalScan MPG for ColorCal procedure CO CO I O I BE Co Steps to reproduce using an ES 1000 1 Run ColorWise Pro Tools and login to the Fiery then click Calibrator 2 Select the following a Measurement Method ES 1000 b Print Settings amp gt Calibration Set amp gt Media Normal Print Measurement Page Place on the MFP glass with grayscale strip Kodak Gray Scale p n 10012662 Click Measure Select Yes for Scanner Calibration and follow the instructions After successful scanner calibration click Measure and follow the instructions to completion After successful measurement process print comparison page Click Apply Click Done to close Calibration Note Please see ColorWise Pro Tools and calibration attachments for further details To viewa PDF Adobe Reader must be installed Adobe Reader
48. tion using 64 bit Internet Explorer Impose and Compose Impose and Compose For Impose 2 7 full Vista compatibility requires Acrobat 8 1 and Pitstop 7 2 The user will only experience the same level of functionality based on the available features of the Fiery E mail Port Monitor EFI will not provide a Vista compliant E mail Port Monitor application This application will not operate under Windows Vista SPECIAL NOTE Solution contribution by Bill Enmke ESS SSD Solution ID TAUS0800808EN Solution Usage 2 Description Burning ISO images Solution Please perform the procedures mentioned in the attached documentation To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0702445EN Solution Usage 1 Description How to set up FTP Publishing Services on a Microsoft Vista workstation Solution Please follow the step by step procedures as shown in the attacheddocument Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0702534EN Solution Usage 1 Copyright 2009 Konica Minolta Business
49. ution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0901053EN Solution Usage Description Can the Fiery job log be saved in electronic format Solution The Fiery job log can be saved in electronic format Follow these procedures 1 Start Command WorkStation CWS 2 Select Server 3 Select Job Log 4 Select Export 5 Save the file to the local workstation SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 10 CN3102Pro Miscellaneous Solution ID TAUS0901466EN Solution Usage Description What is the recommended MD5 checker Solution Therecommended MD5 checker is HRSFV download attached file HRSFV uses CRC 32 and MD5 technology to validate the integrity of files that you have downloaded or moved through a potentially unstable medium burnt to CD transferred over the Internet LAN HRSFV can verify your files in seconds and is compatible with Win SFV and md5sum HRSFV is the simple easy and most automatic application to create or check SFV and MD5 files What is an SFV An SFV file is a tiny list of files and CRCs which allow you to check to see if the files you have downloaded are exactly what you are expecting The CRC algorithm used in SFV files allows you to see if the file you have has been changed even a single byte since the SFV file was created What is an MD5 MD5 did not ex
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