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User manual - Howard Computers

1. CMC has old firmware After updating the firmware the CMC will recognize the device Update the CMC firmware If the issue persists see Getting Help A failure is detected on lt name gt If the issue persists see Getting Help Console is not available for the lt name gt If the issue persists see Getting Help lt name gt cannot detect any hosts If the issue persists see Getting Help lt name gt is not functional and is powered off If the issue persists see Getting Help 10 module number is offline The CMC has powered off the IOM If the issue persists see Getting Help A fabric mismatch detected on IO module lt number The fabric type for IOM s on the same chassis fabric must match Check chassis fabric type in CMC GUI and compare to the type of both IOM s A link tuning failure detected on 10 module lt number gt Link tuning table not supported for this 10 modular Update the CMC firmware If the issue persists see Getting Help A failure is detected on 10 module lt number gt 89 Error Code Message Information Details The IOM module performance may be impacted Action If the issue persists see Getting Help HWC6000 F Message The lt name gt controller is offline Details Information and status from the controller is unavailable Action Remove and reapply input power If the issue persists see Getting Help HWC6002 f Message The lt name gt controller is stuck in boot m
2. AMP0301 Message The system board lt name gt current is less than the lower warning threshold LCD Message System board lt name gt current is outside of range Details System board lt name gt current is outside of the optimum range Action i 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help AMP0302 Message The system board lt name gt current is greater than the upper warning threshold Details System board lt name gt current is outside of the optimum range Action 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help AMP0303 S Message The system board lt name gt current is greater than the upper critical threshold LCD Message System board lt name gt current is outside of range Details System board lt name gt current is outside of the optimum range Action f S 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help AMP0304 Message The system board lt name gt current is outside of range 70 Error Code Message Information LCD Message System board lt name gt current is outside of range Details System board lt name gt current is outside of the optimum range Action
3. E NOTE The QPI Speed option is displayed only when both the processors are installed Menu Item Alternate RTID Requestor Transaction ID Setting Virtualization Technology Adjacent Cache Line Prefetch Hardware Prefetcher DCU Streamer Prefetcher DCU IP Prefetcher Execute Disable Number of Cores per Processor Processor 64 bit Support Processor Core Speed Processor Bus Speed Processor XFamily Model Stepping Description Allows you to allocate more RTIDs to the remote socket increasing cache performance between the sockets or work in normal mode for NUMA By default the Alternate RTID Requestor Transaction ID Setting is set to Disabled Allows you enable or disable the additional hardware capabilities provided for virtualization By default the Virtualization Technology option is set to Enabled Allows you to optimize the system for applications that require high utilization of sequential memory access By default the Adjacent Cache Line Prefetch option is set to Enabled You can disable this option for applications that require high utilization of random memory access Allows you to enable or disable hardware prefetcher By default the Hardware Prefetcher option is set to Enabled Allows you to enable or disable DCU streamer prefetcher By default the DCU Streamer Prefetcher option is set to Enabled Allows you to enable or disable DCU IP prefetcher By default the DCU IP Prefetcher optio
4. Re seat the memory modules If the issue persists see Getting Help 91 Error Code MEM0002 MEM0003 MEM0004 MEM0005 MEM0007 MEM0009 92 Message Information Message Details Action Message Details Action Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Parity memory errors detected on a memory device at location lt ocatiom The memory is operational This an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Stuck bit memory error detected on a memory device at location lt ocatiom This is an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Memory device at location lt ocation gt is disabled The memory may not be seated correctly misconfigured or has failed Memory size is reduced Re seat the memory modules If the issue persists see Getting Help Persistent correctable memory error limit reached for a memory device at location s lt ocation gt Persistent correctable memory error limit reached for lt ocation gt Re seat memory The memory is operational This an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Unsupported memor
5. CPU0801 CPU0802 CPU0803 84 Message Information Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details CPU lt number gt machine check error detected CPU lt number gt machine check error detected Power cycle system System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn system off and remove input power for one minute 3 Ensure the processor is seated correctly 4 Reapply input power and turn system on 5 Ifthe issue persists see Getting Help CPU lt number gt voltage regulator module failed CPU lt number gt voltage regulator module failed Re seat module System performance may be degraded or the system may fail to operate 1 Turn system off and remove input power for one minute 2 Reapply input power and turn system on 3 Ensure the processor is seated correctly 4 Ifthe issue persists see Getting Help A predictive failure detected on CPU lt number gt voltage regulator module System performance may be degraded or the system may fail to operate 1 Turn system off and remove input power for one minute 2 Reapply input power and turn system on 3 Ensure the processor is seated correctly 4 Ifthe issue persists see Getting Help
6. SEL9900 120 Message Information Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action An action or failure has taken place that breaks CMC redundancy Check the CMC network cables and network connections Check that CMC firmware versions match Chassis management controller CMC redundancy is degraded An action or failure has taken place that breaks CMC redundancy Check the CMC network cables and network connections Check that CMC firmware versions match The chassis management controller CMC is not redundant Insufficient resources to maintain normal operations There is not enough available power for two CMC s to operate Check the overall power consumption and power status Lost communications with Chassis Group Member lt number The primary CMC has lost communication with the indicated member CMC Check the network cable and network connections Member lt number gt could not join the Chassis Group The indicated member CMC is a leader of a different CMC stacking group Check if member CMC is a leader of a different chassis group An authentication error detected for Chassis Group Member lt number Group master CMC could not log into the group member CMC Check the login credentials of CMC An unsupported event occurred The current software v
7. Fatal 10 error on slot lt number gt System performance may be degraded or system may fail to operate Cycle input power update component drivers remove and reinstall the device Device option ROM on embedded NIC failed to support Link Tuning or FlexAddress Either the BIOS BMC iDRAC or LOM firmware is out of date and does not support FlexAddress Update BIOS BMC iDRAC and LOM firmware If the issue persists see Getting Help Failed to program virtual MAC address on a component at bus lt bus gt device lt device gt function lt func gt Error Code PC1I3004 PCI3006 PC13008 PCI3010 PCI3012 PCI3014 Message Information Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Either the BIOS BMC iDRAC LOM or NIC firmware is out of date and does not support FlexAddress Update BIOS BMC iDRAC LOM and PCle mezzanine card firmware If the issue persists see Getting Help Device option ROM on PCle mezzanine card lt number failed to support Link Tuning or FlexAddress Either the BIOS BMC iDRAC or PCle mezzanine card firmware is out of date and does not support FlexAddress Update BIOS BMC iDRAC and PCle mezzanine card firmware If the issue persists see Getting Help Failed to get Link Tuning or FlexAddress data from iDRAC Either the BIOS or BMC
8. If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help The memory module lt name gt voltage is less than the lower warning threshold Memory module lt number gt lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition Error Code VLT0225 VLT0226 VLT0227 Message Information Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help The memory module lt name gt voltage is less than the lower critical threshold Memory module lt number gt lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall s
9. CPU0005 CPU0006 Message Information LCD Message Details Action Message Action Message Action Message Action Message LCD Message Details Action Message Details CPU lt number gt has a thermal trip Check CPU heat sink The processor temperature increased beyond the operational range Review logs for fan failures replace failed fans If no fan failures are detected check inlet temperature if available and reinstall processor heat sink CPU lt number gt has failed the built in self test BIST 1 Turn system off and remove input power for one minute Reapply input power and turn system on 2 Make sure the processor is seated correctly 3 If the issue persists see Getting Help CPU lt number gt is stuck in POST 1 Turn system off and remove input power for one minute Reapply input power and turn system on 2 Reduce system configuration to minimum memory and remove all PCI devices If system completes POST update system BIOS reinstall memory and PCI one component at a time to meet the original configuration 3 If the issue persists see Getting Help CPU lt number gt failed to initialize 1 Turn system off and remove input power for one minute Reapply input power and turn system on 2 Make sure the processor is seated correctly 3 If the issue persists see Getting Help CPU lt number gt configuration is unsupported CPU lt number gt configuration is u
10. Fault detected on drive lt number gt Check drive The controller detected a failure on the disk and has taken the disk offline Remove and re seat the failed disk If the issue persists see Getting Help A predictive failure detected on drive lt number gt The controller received a SMART error from the drive The drive is operational but needs replacement The drive will need replacement at the next service window Drive lt number gt is removed Drive lt number gt is removed Check drive The controller detected a drive removal If unintended verify drive installation Remove and re seat the indicated disk If the issue persists see Getting Help Fault detected on drive lt number gt in disk drive bay lt bay gt Fault detected on drive lt number gt in disk drive bay lt bay gt Check drive The controller detected a failure on the disk and has taken the disk offline Re seat the failed drive If the issue persists see Getting Help A predictive failure detected on drive lt number gt in disk drive bay lt bay gt The controller received a SMART error from the drive The drive is operational but needs replacement The drive will need replacement at the next service window Drive lt number is removed from disk drive bay lt bay gt Drive lt number gt removed from disk drive bay lt bay gt Check drive Error Code PDR1024 PST0128 PST0129 PST0130 PST0131 Message Information
11. Hard drive backplane connector storage controller card connector USB connector Item 13 14 Connector Description USB1 USB connector BATTERY Connector for the 3 0 V coin cell battery Disabling A Forgotten Password The server modules software security features include a system password and a setup password The password jumper enables these password features or disables them and clears any password s currently in use Sa CAUTION Many repairs may only be done by a certified service technician You should only perform Se oP ON gt troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Remove the server module from the enclosure Open the server module Remove the system board to gain access to the jumpers Relocate the jumper plug to disable the password feature Reinstall the system board Close the server module Install the server module in the enclosure When the server module is on the power on indicator is solid green Allow the server module to finish booting The existing passwords are not disabled erased until the system boots with the password removed However before you assign a new system and or setup password you must reinstall the password jumper E NOTE
12. If you assign a new system and or setup password with the jumper removed the system disables the new password s the next time it boots Remove the server module from the enclosure Open the server module Remove the system board to gain access to the jumpers Relocate the jumper plug to enable the password feature Reinstall the system board Close the server module Install the server module in the enclosure Assign a new system and or setup password 63 64 Technical Specifications Processor Processor type Memory Architecture Memory module sockets Memory module capacities RDIMMs UDIMMs Minimum RAM Maximum RAM Drives Hard drives Optical drive Flash drive Connectors Front USB Internal SD One or two Intel Xeon processor E5 2400 product family 1600 MT s 1333 MT s or 1066 MT s DDR3 and LV DDR3 DIMMs Twelve 240 pin 2 GB single rank 4 GB single and dual rank 8 GB dual rank 16 GB dual rank and 32 GB quad rank 2 GB single rank and 4 GB dual rank 2 GB single processor configuration 384 GB Up to two 2 5 inch hot pluggable SSD SAS SATA hard drives External optional USB DVD E NOTE DVD devices are data only Internal optional USB Internal optional SD card Optional vFlash card with integrated iDRAC7 Enterprise Two 4 pin USB 2 0 compliant Two internal SD cards dedicated for the hypervisor One dedicated for future vFlash support 65 PCle mezzan
13. and other hardware A hardware incompatibility was detected between BMC iDRAC firmware and other hardware An iDRAC or BMC firmware update is needed Update the BMC iDRAC firmware If the issue persists see Getting Help Hardware unsuccessfully updated for PCle mezzanine card lt number Check presence of the hardware reinstall or reconnect then reattempt the update If the issue persists see Getting Help Hardware unsuccessfully updated for embedded NIC Check presence reinstall or reconnect then reattempt the update If the issue persists see Getting Help Link Tuning error detected CMC has old firmware After updating the firmware the CMC will recognize the device Update the CMC firmware If the issue persists see Getting Help lt name gt is offline If unexpected check presence then reinstall or reconnect A fabric mismatch detected on lt name gt The fabric type for the IOM and PCle mezzanine cards must match Error Code HWC5004 HWC5006 HWC5008 HWC5010 HWC5014 HWC5031 HWC5032 HWC5034 HWC5036 Message Information Action Message Details Action Message Action Message Action Message Action Message Action Message Details Action Message Details Action Message Details Action Message Check chassis fabric type in CMC GUI and compare to the type of IOM or PCle mezzanine card A link tuning failure detected on lt name gt
14. back up all the files on the hard drive if possible Run the appropriate controllers test and the hard drive tests in system diagnostics If the tests fail go to step 3 Take the hard drive offline and wait until the hard drive indicator codes on the drive carrier signal that the drive may be removed safely then remove and reseat the drive carrier in the server module Restart the server module enter the System Setup and confirm that the drive controller is enabled Ensure that any required device drivers are installed and are configured correctly K NOTE Installing a hard drive into another bay may break the mirror if the mirror state is optimal Remove the hard drive and install it in the other drive bay If the problem is resolved reinstall the hard drive in the original bay If the hard drive functions properly in the original bay the drive carrier could have intermittent problems Replace the drive carrier If the hard drive is the boot drive ensure that the drive is configured and connected properly Partition and logically format the hard drive If possible restore the files to the drive If the problem persists see Getting Help Troubleshooting USB Devices A CAUTION Many repairs may only be done by a certified service technician You should only perform 56 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage du
15. enter your system password and press lt Enter gt or lt Tab gt A message prompts you to re enter the setup password Re enter the setup password that you entered earlier and click OK Press lt Esc gt to return to the System BIOS screen Press lt Esc gt again and a message prompts you to save the changes E NOTE Password protection does not take effect until the system reboots Using Your System Password To Secure Your System E NOTE If you have assigned a setup password the system accepts your setup password as an alternate system password 1 Turn on or reboot your system by pressing lt Ctrl lt Alt gt lt Delete gt 2 Type your password and press lt Enter gt When Password Status is Locked you must type the password and press lt Enter gt when prompted at reboot If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and will shut down Even after you shut down and restart the system the error message continues to be displayed until the correct password is entered NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes Deleting Or Changing An Existing System And Or Setup Password Ensure tha
16. A4 A5 A6 B1 B2 B3 B4 B5 B6 Removing Memory Modules A A PON gt gt o N oo San WARNING The DIMMs are hot to touch for some time after the server module has been powered down Allow time for the DIMMs to cool before handling them Handle the DIMMs by the card edges and avoid touching the DIMM components CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those sockets CAUTION If you are permanently removing a processor you must install a socket protective cap and a processor DIMM blank in the vacant socket to ensure proper system cooling The processor DIMM blank covers the vacant sockets for the DIMMs and the processor Remove the server module from the enclosure Open the server module Remove the cooling shroud Locate the memory module socket s A CAUTION Handle each memory module only on either card edge making sure not to touch the middle of the memory module Press do
17. DIMMs 2 Organization and Speed 1R x8 1333 MT s 1R x8 1600 MT s 1R x8 1333 MT s 1R x8 1600 MT s 1R x8 1333 MT s 1R x8 1600 MT s 1R x8 1333 MT s 1R x8 1600 MT s 1R x8 1333 MT s 1R x8 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s AR x4 1333 MT s AR x4 1333 MT s Organization and Speed 1R x8 1333 MT s 1R x8 1600 MT s 1R x8 1333 MT s 1R x8 1600 MT s 1R x8 1333 MT s 1R x8 1600 MT s 2R x8 1333 MT s 2R x8 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s DIMM Slot Population Al Al A2 A1 A2 A3 A4 A5 A1 A2 A3 A1 A2 A3 A4 A5 A1 A2 A3 A1 A2 A3 A4 A1 A2 A3 A1 A2 A3 A4 A5 A6 A1 A2 A3 A4 A1 A2 A3 A4 A5 A6 DIMM Slot Population A1 B1 A1 A2 B1 B2 A1 A2 A3 B1 B2 B3 A1 A2 A3 B1 B2 B3 A1 A2 A3 B1 B2 B3 A1 A2 A3 B1 B2 B3 A1 A2 A3 A4 B1 B2 B3 B4 oa Capacity in DIMM Size in Number of Organization and DIMM Slot Population B 160 192 256 384 GB DIMMs Speed 16 10 2R x4 1333 MT s A1 A2 A3 A4 A5 B1 B2 B3 2R x4 1600 MT s B4 B5 16 12 2R x4 1333 MT s A1 A2 A3 A4 A5 A6 B1 B2 2R x4 1600 MT s B3 B4 B5 B6 32 8 4R x4 1333 MT s A1 A2 A3 A4 B1 B2 B3 B4 32 12 4R x4 1333 MT s A1 A2 A3
18. If the issue persists see Getting Help Memory device at location lt ocation gt is not installed correctly Memory lt ocation gt is not installed correctly Reinstall The memory may not be seated correctly misconfigured or has failed Memory size is reduced Check the memory configuration Re seat the memory modules If the issue persists see Getting Help Memory mirror redundancy is lost Check memory device at location s lt ocation gt Memory mirror lost on lt ocation gt Power cycle system The memory may not be seated correctly misconfigured or has failed Check the memory configuration Re seat the memory modules If the issue persists see Getting Help Memory mirror redundancy is degraded Check memory device at location lt ocation The memory may not be seated correctly misconfigured or has failed Check the memory configuration Re seat the memory modules If the issue persists see Getting Help Memory spare redundancy is lost Check memory device at location lt ocatiom Memory spare lost on lt ocation gt Power cycle system Memory sparing is no longer available Re seat the memory modules If the issue persists see Getting Help Memory redundancy is lost The memory may not be seated correctly misconfigured or has failed Error Code MEM1214 MEM7002 MEM8000 OSE0000 OSE0001 OSE0004 Message Information Action Message Details Action Message
19. LCD Message Details Action Message LCD Message Details Action Message Details Action Message Details Action Message Details Review system logs for memory exceptions reinstall memory at location lt ocation gt Memory redundancy is degraded The memory may not be seated correctly misconfigured or has failed Check the memory configuration Re seat the memory modules If the issue persists see Getting Help A hardware mismatch detected for memory riser Memory riser mismatch detected Check memory riser Memory riser is installed incorrectly or failed Check that the memory riser is installed correctly If the issue persists see Getting Help Correctable memory error logging disabled for a memory device at location lt ocation gt SBE log disabled on lt ocation gt Re seat memory Errors are being corrected but no longer logged Review system logs for memory exceptions reinstall memory at location lt ocationm A critical stop occurred during OS load The system halted due to an exception during operating system load or operating system initialization Review operating system logs and system video for additional information A runtime critical stop occurred The system halted due to an exception while the operating system was running This is a kernel panic or bug check event Review operating system logs and system video for additional information A soft shut down
20. Message Details Action Message a platform event such as power down cycle interrupt and send alert Review platform event configuration The time stamp clock could not be synchronized The time stamp on system event log events may not correlate to the system time Cycle system input power If problem persists contact support No bootable media found System setup displays the system boot order The local video screen may also show additional information IPMI sensor type code 1eh offset 00h Check system boot settings Check if mass storage controller configuration settings are applicable Non bootable diskette detected The disk in the drive is not formatted correctly or does not contain the necessary operating system files Replace diskette with a bootable disk The PXE server not found PXE is one way to boot a system from the network Check the network and PXE server configuration Invalid boot sector found The disk in the drive is not formatted correctly or does not contain the necessary operating system files Replace diskette with a bootable disk A time out occurred while waiting for user to select a boot source The system has failed to boot to an operating system and needs the user to select a boot source Select boot source within the time allowed Chassis management controller CMC redundancy is lost 119 Error Code SEL1502 SEL1504 SEL1506 SEL1508 SEL1510
21. Non volatile NV storage value or the card is the destination of a copy operation that is in progress If unintended reinstall the flash media Failure detected on Removable Flash Media lt name gt Removable Flash Media lt name gt failed Check SD Card An error was reported during a SD card read or write Reseat the flash media if the issue persists replace the media Removable Flash Media lt name gt is write protected Removable Flash Media lt name gt is write protected Check SD Card The card is write protected by the physical latch on the SD card A write protected card cannot be used If unintended remove the media and disable write protection Media not present for Removable Flash Media lt name gt The SD card is not detected or not installed If unintended reinstall the flash media Removable Flash Media is not IPMl function ready The removable flash media is installed but improperly configured or failed to initialize If unintended reinstall the flash media Removable Flash Media is ready If unintended reinstall the flash media Removable Flash Media is not ready The media is being prepared or is under maintenance If the problem persists reinstall the card If unintended reinstall the flash media Error Code RFM1024 RFM1026 RFM1032 RFM1034 RFM1201 RFM1202 RFM1203 Message Information Message Details Action Message Details Action Message Deta
22. Power down the server module using the operating system commands or the CMC and ensure that the server module s power is off When a server module is powered off its front panel power indicator is off Press the release button on the server module handle Pull out the server module handle to unlock the server module from the enclosure CAUTION If you are permanently removing the server module install a server module blank s Operating the system for extended periods of time without a server module blank installed can cause the enclosure to overheat 5 Slide the server module out of the enclosure CAUTION To protect the 1 0 connector pins install the 1 0 connector covers any time a server module is removed from the enclosure 6 Install the 1 0 connector cover over the 1 0 connector 25 Figure 4 Removing and Installing the 1 0 Connector Cover 1 1 0 connector cover 2 3 4 Figure 5 Removing and Installing a Server Module 26 1 release button 3 guide rail on server module or server module blank 4 guide rail on enclosure 2 PCle label on server module NOTE This label indicates that the server module is configured specifically 5 server module handle for the VRTX enclosure Installing A Server Module 1 4 If you are installing a new server module remove the plastic cover from the I O connector s and save for future use Orient the server module so that the module handle is on the left side of the
23. TPM Clear option is set to No Intel TXT Allows you enable or disable Intel Trusted Execution Technology To enable Intel TXT Virtualization Technology must be enabled and TPM Security must be enabled with Pre boot measurements By default the Intel TXT option is set to Off BIOS Update Control Allows you to update the BIOS using either DOS or UEFI shell based flash utilities For environments that do not require local BIOS updates it is recommended to set this field to Limited By default the Local BIOS Update Support option is set to Unlocked K NOTE BIOS updates using Dell Update Package is not affected by this option Power Button Allows you to enable or disable the power button on the front of the system By default the Power Button option is set to Enabled AC Power Recovery Allows you to set how the system reacts after AC power is restored to the system By default the AC Power Recovery option is set to Last Miscellaneous Settings Menu Item Description System Time Allows you to set the time on the system System Date Allows you to set the date on the system 19 Menu Item Description Asset Tag Displays the asset tag and allows you to modify it for security and tracking purposes Keyboard NumLock Allows you to set whether the system boots with the NumLock enabled or disabled By default the Keyboard NumLock is set to On K NOTE This field does not apply to 84 key keyboards Report Keyboard Allows you to set whether
24. The power input for CPU lt number gt voltage regulator module is lost Lost power input for CPU lt number gt voltage regulator module Re seat module System performance may be degraded or the system may fail to operate Error Code CPU0804 CPU0805 CPU0806 CPU0816 Message Information Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message LCD Message 1 Turn system off and remove input power for one minute 2 Reapply input power and turn system on 3 Ensure the processor is seated correctly 4 Ifthe issue persists see Getting Help The power input for CPU lt number gt voltage regulator module is outside of range The power input for CPU lt number gt voltage regulator module is outside of range Re seat module System performance may be degraded or the system may fail to operate 1 Turn system off and remove input power for one minute 2 Reapply input power and turn system on 3 Ensure the processor is seated correctly 4 Ifthe issue persists see Getting Help The power input for CPU lt number gt voltage regulator module is outside of range but it is attached to the system System performance may be degraded or the system may fail to operate 1 Turn system off and remove input power for one minute 2 Reapply input power and turn system on 3 Ensure the processor is seated correctly 4 Ifthe is
25. configuration does not meet the platform requirements to enable redundancy If a power supply fails the system may shutdown If unintended review system configuration and power consumption and install power supplies accordingly Check power supply status for failures The system performance degraded because power capacity has changed The system may power down or operate in a performance degraded state Check the event log for power supply failures Review system configuration and power consumption and upgrade or install power supplies accordingly The system performance degraded because the user defined power capacity has changed The user defined power settings have affected system operation Error Code PWR1006 PWR1007 PWR1008 RFM1003 RFM1005 Message Information Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message Details Action If unintended review system configuration changes and power policy The system halted because system power exceeds capacity System power demand exceeds capacity System halted The system halted because system power exceeds capacity Review system configuration upgrade power supplies or reduce system power consumption The system performance degraded because power exceeds capacity System power exceeds capacity Performance degraded Che
26. configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help The lt name gt voltage is greater than the upper warning threshold The lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition 133 Error Code VLT0221 VLT0222 VLT0224 134 Message Information Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help The lt name gt voltage is greater than the upper critical threshold The lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help The lt name gt voltage is outside of range The lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition
27. diagnostic programs or test modules allows you to run diagnostic tests on the systems in a production environment and helps you ensure maximum uptime of your systems Online Diagnostics allows you to run diagnostic tests on chassis and storage components such as hard drives physical memory and network interface cards NICs You can use the graphical user interface GUI or the command line interface CLI to run diagnostic tests on the hardware that Online Diagnostics discovers on your system For information about using diagnostics see the Dell Online PowerEdge Diagnostics User s Guide under Software Serviceability Tools at dell com support manuals Dell Embedded System Diagnostics K NOTE Also known as Enhanced Pre boot System Assessment ePSA diagnostics The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to e Run tests automatically or in an interactive mode e Repeat tests e Display or save test results e Run thorough tests to introduce additional test options to provide extra information about the failed device s e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing When To Use The Embedded System Diagnostics If a major component or device in the system does not operate properly running the embedded system diagnostics may indicate component failure 59 Running
28. disabled and do not supported Advanced ECC mode e DIMMs must be installed in matched pairs DIMMs installed in memory sockets A2 B2 must match DIMMs installed in memory sockets A3 B3 and DIMMs installed in memory sockets A5 B5 must match DIMMs installed in memory sockets A6 B6 K NOTE Advanced ECC with mirroring is not supported Memory Optimized Independent Channel Mode This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot population requirements Memory Sparing K NOTE To use memory sparing this feature must be enabled in the System Setup In this mode one rank per channel is reserved as a spare If persistent correctable errors are detected on a rank the data from this rank is copied to the spare rank and the failed rank is disabled With memory sparing enabled the system memory available to the operating system is reduced by one rank per channel For example in a system with three 8 GB dual rank DIMMs the available system memory is 1 2 ranks channel x 3 DIMMs x 8 GB 12 GB and not 3 DIMMs x 8 GB 24 GB K NOTE Memory sparing does not offer protection against a multi bit uncorrectable error K NOTE Both Advanced ECC Lockstep and Optimizer modes support Memory Sparing Memory Mirroring Memory Mirroring offers the strongest DIMM reliability mode compared to all other modes providing improved uncorrectable multi bit failure protectio
29. for power supply exceptions 2 Remove the processor module Inspect processor socket for bent pins 3 If the issue persists see Getting Help Processor module lt name gt voltage is outside of the allowable range Processor module lt name gt voltage is outside of range 127 Error Code VLT0200 VLT0201 VLT0202 128 Message Information Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Remove the processor module Inspect processor socket for bent pins 3 If the issue persists see Getting Help The system board lt name gt voltage is less than the lower critical threshold System board voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Remove the processor module Inspect processor socket for bent pins 3 If the issue persists see Getting Help The system board lt name gt voltage is less than the lower warning threshold System board voltage is outside of range System hardware detect
30. gt Fatal error on bus lt bus gt device lt device gt function lt func gt Power cycle system System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A bus fatal error was detected on a component at bus lt bus gt device lt device gt function lt func gt Bus fatal error on bus lt bus gt device lt device gt function lt unc gt Power cycle system System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device Bus performance degraded for a component at bus lt bus gt device lt device gt function lt func gt System performance may be degraded The bus is not operating at maximum speed or width Cycle input power update component drivers if device is removable reinstall the device A bus time out was detected on a component at slot lt number gt System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device Error Code PCI1344 PCI1346 PCI1348 PC11350 PCI1354 PCI1356 PC1I1358 Message Information Message LCD Message Action Message Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message Details Action
31. initiated by platform event filter A separate exception or status condition shutdown the operating system IPMI sensor type 20h offset 04h 95 Error Code OSE0005 OSE1001 OSE1003 OSE1005 OSE1007 OSE1009 OSE1011 OSE1013 96 Message Information Action Message Details Action Message Action Message Action Message Action Message Action Message Action Message Action Message Action Review system event log for platform events capable of shutting the system down Agent is not responding Graceful shutdown request to an agent via the BMC did not occur due to a system hardware or software exception Review operating system logs and system video for additional information Failed to boot from A Review system boot configuration and boot media Verify the media in a is bootable See system video for additional information Failed to boot from C Review system boot configuration and boot media Verify the media in C is bootable See system video for additional information PXE boot failed Review system boot configuration local PXE configuration and PXE server configuration Diagnostic boot failed Review system boot configuration and boot media See system video for additional information Failed to boot from CD ROM Review system boot configuration and boot media Verify the media in the CDROM is bootable See system video for additional
32. inlet lt name gt temperature is outside of range Check Fans Ambient air temperature is too warm or one or more fans may have failed Check the system operating environment and review event log for fan failures The system inlet temperature is outside of range System inlet lt name gt temperature is outside of range Check Fans Ambient air temperature is too warm or cool Check the system operating environment and review event log for fan failures Disk drive bay temperature is less than the lower warning threshold Ambient air temperature is too cool Check the system operating environment Disk drive bay temperature is less than the lower critical threshold Disk drive bay temperature is outside of range Check Fans Ambient air temperature is too cool Check the system operating environment Disk drive bay temperature is greater than the upper warning threshold Disk drive bay temperature is outside of range Check Fans Ambient air temperature is too warm or one or more fans may have failed Check the system operating environment and review event log for fan failures Disk drive bay temperature is outside of the allowable range Disk drive bay temperature is outside of range Check Fans Ambient air temperature is too warm or cool Check the system operating environment and review event log for fan failures 125 Error Code TMP0130 TMP0132 TMP0134 VLT0100 VLT0101 126 Message Informati
33. is desired 113 Error Code RFM1205 RFM2001 RFM2002 RFM2004 RFM2006 SEC0000 114 Message Information Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Internal Dual SD Module is not redundant Insufficient resources to maintain normal operations Internal Dual SD Module is not redundant Insufficient resources Check SD Card The current operating configuration cannot maintain redundancy The unit may operate in a degraded state Review this manual and SD card configuration Internal Dual SD Module lt name gt is absent Internal Dual SD Module lt name gt is absent Check SD Card The SD card module is not detected or not installed If unintended reinstall the SD module Internal Dual SD Module lt name gt is offline The SD card module is installed but may be improperly installed or configured incorrectly Reinstall the SD module Failure detected on Internal Dual SD Module lt name gt Internal Dual SD Module lt name gt failed Check SD Card The SD card module is installed but improperly configured or failed to initialize Reinstall the SD module and remove and reinstall SD cards Internal Dual SD Module lt name gt is write protected The module is write protected Changes may not be written to
34. lt F1 gt Displays the System Setup help file K NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system System Setup Options System Setup Main Screen K NOTE Press lt Alt gt lt F gt to reset the BIOS or UEFI settings to their default settings Menu Item System BIOS iDRAC Settings Device Settings Description This option is used to view and configure BIOS settings This option is used to view and configure iDRAC settings This option is used to view and configure device settings System BIOS Screen K NOTE The options for System Setup change based on the system configuration E NOTE System Setup defaults are listed under their respective options in the following sections where applicable Menu Item System Information Memory Settings Processor Settings SATA Settings Boot Settings Integrated Devices Serial Communication System Profile Settings System Security Miscellaneous Settings Description Displays information about the system such as the system model name BIOS version Service Tag and so on Displays information and options related to installed memory Displays information and options related to the processor such as speed cache size and so on Displays options to enable or disable the integrated SATA controller and ports Displays options to specify the boot mode BIOS or UEFI Enables you to modif
35. module Restart the server module a Press the power button once to turn off the server module b Press the power button again to apply power to the server module If no error messages appear go to step 8 Enter the System Setup and check the system memory setting If the amount of memory installed matches the system memory setting go to step 8 Remove the server module from the enclosure Open the server module CAUTION The memory modules are hot to touch for some time after the server module has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components Reseat the memory modules in their sockets Close the server module Install the server module in the enclosure Run the appropriate diagnostic test For more information see Using System Diagnostics If the test fails see Getting Help 55 Troubleshooting Hard Drives A A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION This troubleshooting procedure can destroy data stored on the hard drive Before you proceed
36. not connected or is improperly connected Riser board cable or interconnect failure Check connection The riser server module cable may be necessary for proper operation System functionality may be degraded Check the riser board or interconnect presence then reinstall or reconnect The lt name gt is removed The removed device may be necessary for proper operation System functionality may be degraded If removal was unintended check presence of the removed device then reinstall or reconnect Server lt number gt is removed If removal was unintended check presence of the server then reinsert 10 module number is removed If removal was unintended check presence of the 10 module then reinsert 87 Error Code HWC4000 HWC4002 HWC4011 HWC4013 HWC4015 HWC5001 HWC5002 88 Message Information Message LCD Message Details Action Message Details Action Message Action Message Action Message Details Action Message Action Message Details A hardware incompatibility detected between BMC iDRAC firmware and CPU Incompatibility between BMC iDRAC firmware and CPU Update firmware A hardware incompatibility was detected between BMC iDRAC firmware and Processor s An iDRAC or BMC firmware update is needed Update the BMC iDRAC firmware If the issue persists see Getting Help A hardware incompatibility detected between BMC iDRAC firmware
37. outside of range Check Fans Ambient air temperature is too warm or one or more fans may have failed Check the system operating environment and review event log for fan failures The lt name gt temperature is outside of range The lt name gt temperature is outside of range Check Fans Check the system operating environment and review event log for fan failures The system inlet temperature is less than the lower warning threshold System inlet temperature is outside of range Ambient air temperature is too cool Check the system operating environment The system inlet temperature is less than the lower critical threshold System inlet temperature is outside of range Ambient air temperature is too cool Check the system operating environment The system inlet temperature is greater than the upper warning threshold System inlet temperature is outside of range Ambient air temperature is too warm or one or more fans may have failed Check the system operating environment and review event log for fan failures The system inlet temperature is greater than the upper critical threshold Error Code TMP0122 TMP0100 TMP0104 TMP0126 TMP0128 Message Information LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action System
38. overheated quickly resulting in shutdown and loss of data Remove the server module from the enclosure Open the server module Hold the cooling shroud at both ends near the server module chassis and lift it up and away from the server module 29 Figure 8 Removing and Installing a Cooling Shroud 1 cooling shroud 2 tabs 5 3 slots on the chassis 5 Installing The Cooling Shroud A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Align the tabs on the cooling shroud with the slots on the chassis Lower the cooling shroud into the system until the tabs seat securely on the slots on the server module chassis 1 2 3 Close the server module 4 Install the server module in the enclosure System Memory Your system supports DDR3 unbuffered ECC DIMMs UDIMM ECC and registered DIMMs RDIMMs It supports DDR3 and DDR3L voltage specifications K NOTE MT s indicates DIMM speed in MegaTransfers per second Memory bus operating frequency can be 1600 MT s 1333 MT s 1066 MT s or 800 MT s depending on e DIMM type UDIMM or RDIMM e DIMM configuration number of ranks
39. securing tabs at the negative side of the connector To install a new system battery a Support the battery connector by pressing down firmly on the positive side of the connector b Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector Press the battery straight down into the connector until it snaps into place Reinstall the system board Close the server module Install the server module in the enclosure Enter the System Setup to confirm that the battery is operating properly Enter the correct time and date in the System Setup s Time and Date fields Exit the System Setup To test the newly installed battery remove the server module for at least an hour After an hour reinstall the server module Enter the System Setup and if the time and date are still incorrect see Getting Help 2 Figure 21 Replacing the NVRAM Backup Battery 1 positive side of battery 2 negative side of battery connector Storage Controller Card Your system includes a dedicated expansion card slot on the server module system board for the storage controller cafrd that provides the integrated storage subsystem for your system s hard drives The storage controller card supports SAS and SATA hard drives E NOTE The storage controller card is located underneath the drive bays Removing The Storage Controller Card A A of Fa P gt CAUTION Many repairs may only be done by
40. set to enabled the CPU power management is controlled by the OS DBPM and the System DBPM DAPC By default the option is set to Disabled System Security Screen Menu Item Description Intel AES NI The Intel AES In option improves the speed of applications by performing encryption and decryption using the Advanced Encryption Standard set and is set to Enabled by default System Password Allows you to set the system password This option is read only if the password jumper is not installed in the system Setup Password Allows you to set the setup password This option is read only if the password jumper is not installed in the system Password Status Allows you to lock the system password By default the Password Status option is set to Unlocked TPM Security Allows you to control the reporting mode of the Trusted Platform Module TPM By default the TPM Security option is set to Off You can only modify the TPM Status TPM Activation and Intel TXT fields if the TPM Status field is set to either On with Pre boot Measurements or On without Pre boot Measurements TPM Activation Allows you to change the operational state of the TPM By default the TPM Activation option is set to No Change TPM Status Displays the TPM status TPM Clear Ty CAUTION Clearing the TPM results in loss of all keys in the TPM The loss of TPM keys may affect booting to the operating system Allows you to clear all the contents of the TPM By default the
41. startup NOTE Operating systems must be UEFI compatible to be installed from the UEFI boot mode DOS and 32 bit operating systems do not support UEFI and can only be installed from the BIOS boot mode E NOTE For the latest information on supported operating systems see dell com support Entering System Setup 1 Turn on or restart your system 2 Press lt F2 gt immediately after you see the following message lt F2 gt System Setup If your operating system begins to load before you press lt F2 gt allow the system to finish booting and then restart your system and try again Responding To Error Messages If an error message is displayed while the system is booting make a note of the message See System Error Messages section of this manual for an explanation of the message and suggestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using The System Setup Navigation Keys Keys Action Up arrow Moves to the previous field Down arrow Moves to the next field lt Enter gt Allows you to type in a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable lt Esc gt Moves to the previous page until you view the main screen Pressing lt Esc gt in the main screen exits System Setup A message prompts you to save any unsaved changes
42. the server module Open the PCle mezzanine card latch by pressing the ridged area on the latch with your thumb and lifting the end of the latch K NOTE Hold the PCle mezzanine card by its edges only Lift the PCle mezzanine card up and away from the system board Close the retention latch Close the server module Install the server modulein the enclosure 37 Figure 11 Removing and Installing a PCle mezzanine Card 1 PCle mezzanine cards 2 2 Fabric B PCle mezzanine card slot 3 Fabric C PCle mezzanine card slot 4 retention latch Installing A PCle Mezzanine Card A CAUTION Many repairs may only be done by a certified service technician You should only perform PON gt 38 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Remove the server module from the enclosure Open the server module Open the retention latch by pressing the ridged area on the latch with your thumb and lifting the end of the latch If present remove the connector cover from the PCle Mezzanine card bay E NOTE Hold the PCle Mezzanine card by its edges only PCle Mezzanine cards are designed to fit in either card slot Rotate the card to align the connector on the bottom of the PCle Me
43. to System DBPM DAPC DBPM is Demand Based Power Management Allows you to set the memory frequency By default the Memory Frequency option is set to Maximum Performance Allows you to enable or disable the processor to operate in turbo boost mode By default the Turbo Boost option is set to Enabled Allows you to enable or disable the processor to switch to a minimum performance state when itis idle By default the C1E option is set to Enabled Allows you to enable or disable the processor to operate in all available power states By default the C States option is set to Enabled Allows you to enable Monitor Mwait instructions in the processor By default the Monitor Mwait option is set to Enabled for all system profiles except Custom K NOTE This option can be disabled only if the C States option in Custom mode is disabled NOTE When C States is enabled in Custom mode changing the Monitor Mwait setting does not impact system power performance Allows you to set the memory patrol scrub frequency By default the Memory Patrol Scrub option is set to Standard Allows you to set the memory refresh rate By default the Memory Refresh Rate option is set to 1x Allows you to set the DIMM voltage selection When set to Auto the system automatically sets the system voltage to the optimal setting based on the DIMM capacity and the numbers of DIMMs installed By default the Memory Operating Voltage option is set to Auto When
44. to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product For information on resetting the password jumper to disable a password see Disabling A Forgotten Password Table 3 System Board Jumper Settings Jumper Setting Description PWRD_EN 2 default The password feature is enabled Coo The password feature is disabled NVRAM_CLR P default The configuration settings are retained at system boot coo The configuration settings are cleared at the next system boot If the configuration settings become corrupted to the point where the system does not boot install the jumper and boot the system Remove the jumper before restoring the configuration information 61 System Board Connectors Figure 23 System Board Connectors Table 4 System Board Connectors Item 1 gt wo N ol 62 Connector PWRD_EN NVRAM_CLR CPU2 A1 A4 A2 A5 A3 A6 MANAGEMENT RISER MEZZ1_FAB_C MEZZ2_FAB_B CPU1 B1 B4 B2 B5 B3 B6 HD_BP STORAGE USB2 Description System configuration jumpers Processor socket 2 Memory module sockets for processor 1 Management riser card connector PCle mezzanine card connector for Fabric C PCle mezzanine card connector for Fabric B SD vFlash card connector NOTE The SD vFlash card connector is located underneath the system board Processor socket 1 Memory module sockets for processor 2
45. two screws to secure the storage controller card to the server module system board Reinstall the system board sn em om P Ww Install the server module in the enclosure 54 Troubleshooting Your System Safety First For You and Your System A CAUTION Many repairs may only be done by a certified service technician You should only perform E troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE For troubleshooting information on the Dell PowerEdge VRTX enclosure components see Troubleshooting The Enclosure in the De PowerEdge VRTX Enclosure Owner s Manua at dell com poweredgemanuals Troubleshooting System Memory A CAUTION Many repairs may only be done by a certified service technician You should only perform E troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Before performing the following procedure ensure that you have installed the memory modules according to the memory installation guidelines for the server
46. use and press lt Enter gt Displays the list of available UEFI boot options marked with asterisks Select the boot option you wish to use and press lt Enter gt The UEFI Boot Menu enables you to Add Boot Option Delete Boot Option or Boot From File Displays a list of the drivers installed on the system and their health status Enables you to access the System Setup Enables you to access the BIOS Update File Explorer run the Dell Diagnostics program and reboot the system Description Sets a one time boot option not included in the boot option list Displays the list of available UEFI boot options marked with asterisks select the boot option you wish to use and press lt Enter gt 23 Menu Item Description Add Boot Option Adds a new boot option Delete Boot Option Deletes an existing boot option Embedded System Management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server s lifecycle The Lifecycle Controller can be started during the boot sequence and can function independently of the operating system K NOTE Certain platform configurations may not support the full set of features provided by the Lifecycle Controller For more information about setting up the Lifecycle Controller configuring hardware and firmware and deploying the operating system see the Lifecycle Controller documentation at dell com support manuals iDRAC Settings Utility The iDRAC Settings
47. utility is an interface to setup and configure the iDRAC parameters using UEFI You can enable or disable various iDRAC parameters using the iDRAC7 Settings Utility for example K NOTE Some of the features mentioned in the list may require the iDRAC7 Enterprise License upgrade Configure enable or disable the iDRAC local area network through the dedicated iDRAC Enterprise card port or the embedded NIC e Enable or disable IPMI over LAN e Enable a LAN Platform Event Trap PET destination e Attach or detach the Virtual Media devices For more information on using iDRAC7 see the iDRAC7 User s Guide at dell com supoort manuals Entering The iDRAC Settings Utility 1 Turn on or restart the managed system 2 Press lt F2 gt during Power on Self test POST 3 In the System Setup Main Menu page click iDRAC Settings The iDRAC Settings page is displayed 24 Installing Server Module Components Recommended Tools You may need the following items to perform the procedures in this section e 1 and 2 Phillips screwdrivers e T8 and T10 Torx drivers e Wrist grounding strap Installing And Removing A Server Module NOTE Server modules that are specifically configured for the PowerEdge VRTX enclosure can be identified by a label marked PCle on the server module K NOTE Ensure that you have downloaded the latest BIOS on the server module s from dell com support Removing A Server Module 1 Remove the front bezel 2
48. you purchased with your system NOTE Always check for updates on dell com support manuals and read the updates first because they often supersede information in other documents Using The System Setup And Boot Manager System Setup enables you to manage your system hardware and specify BIOS level options E NOTE You can access System Setup by mapping the server module to the KVM on the VRTX enclosure To map the server to the KVM using LCD From the Main Menu screen on the LCD go to KVM Mapping and select the server and then press OK You can also access the System Setup through iDRAC remote console You can also map a server module to the KVM using the CMC web interface For more information see the Dei Chassis Management Controller for Dell PowerEdge VRTX User s Guide at dell com esmmanuals The following keystrokes provide access to system features during startup Keystroke Description lt F2 gt Enters the System Setup lt F10 gt Enters System Services which opens the Dell Lifecycle Controller 2 LC2 The Dell LC2 allows you to access utilities such as embedded system diagnostics For more information see the Dell LC2 documentation lt F11 gt Enters the BIOS Boot Manager or the Unified Extensible Firmware Interface UEFI Boot Manager depending on the system s boot configuration lt F12 gt Starts Preboot eXecution Environment PXE boot From the System Setup you can e Change the NVRAM settings after you add o
49. 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help AMP0306 f i Message Disk drive bay lt name gt current is less than the lower warning threshold Details Disk drive bay lt name gt current is outside of the optimum range Action f f 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help AMP0307 l 7 Message Disk drive bay lt name gt current is less than the lower critical threshold LCD Message Disk drive bay lt name gt current is outside of range Details Disk drive bay lt name gt current is outside of the optimum range Action f f 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help AMP0308 f Message Disk drive bay lt name gt current is greater than the upper warning threshold Details Disk drive bay lt name gt current is outside of the optimum range Action 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help 71 Error Code Message Information AMP0309 Message LCD Message Details Action AMP0310 Message LCD Message Details Action AMP0312 Messag
50. 315 AMP0316 AMP0318 AMP0319 Message Information Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message Details System level current is greater than the upper warning threshold System level current is outside of the optimum range 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help System level current is greater than the upper critical threshold System level current is outside of range System level current is outside of the optimum range 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help System level current is outside of range System level current is outside of range System level current is outside of the optimum range 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help Chassis power level current is less than the lower warning threshold Chassis power level current is outside of the optimum range 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help Cha
51. 319 ft lt 1 of annual operating hours 5 C to 45 C at 5 to 90 RH with 26 C dew point K NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 45 C for a maximum of 1 of its annual operating hours 66 Environmental For temperatures between 40 C and 45 C de rate maximum allowable dry bulb temperature by 1 C per 125 m above 950 m 1 F per 228 ft 67 68 System Messages LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation Viewing LCD Messages If a system error occurs the LCD screen will turn amber Press the Select button to view the list of errors or status messages Use the left and right buttons to highlight an error number and press Select to view the error Removing LCD Messages For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sensor returns to a normal state For other faults you must take action to remove the message from the display e Clear the SEL You can perform this task remotely but you will lose the event history for the system e Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately 10 s
52. 9 About Your System Introduction This document provides information on the Dell PowerEdge M520 server module that is specifically configured for the PowerEdge VRTX enclosure and can be identified by a label marked PCle on the server module K NOTE This server module is not supported on the Dell PowerEdge M1000e enclosure with the PowerEdge VRTX mezzanine card 1 Figure 1 Identifying Server Module Configured for the VRTX Enclosure 1 PCle label on the server module 2 server module Front Panel Features And Indicators 2 Figure 2 Front Panel Features and Indicators 1 server module handle release button 4 USB connectors 2 2 hard drives SSDs 2 5 server module power button 3 status identification indicator Using USB Diskette Or USB DVD CD Drives The server module has USB ports on the front which allow you to connect a USB diskette drive USB flash drive USB DVD CD drive keyboard or mouse The USB drives can be used to configure the server module E NOTE Your server module supports only Dell branded USB 2 0 drives Use the optional external drive storage tray to support the drive while in use E NOTE If the drive must be designated as the boot drive connect the USB drive restart the system then enter the System Setup and set the drive as first in the boot sequence The USB device is displayed in the boot order setup screen only if it is attached to the system before you run the System Setup You
53. CPU lt number gt protocol error detected Power cycle system System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn system off and remove input power for one minute 3 Ensure the processor is seated correctly 4 Reapply input power and turn system on 5 Ifthe issue persists see Getting Help CPU bus parity error detected CPU bus parity error detected Power cycle system System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn system off and remove input power for one minute 3 Ensure the processor is seated correctly 4 Reapply input power and turn system on 5 Ifthe issue persists see Getting Help CPU bus initialization error detected CPU bus initialization error detected Power cycle system System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn system off and remove input power for one minute 3 Ensure the processor is seated correctly 4 Reapply input power and turn system on 5 Ifthe issue persists see Getting Help 83 Error Code CPU0704
54. Cooling Shroud Installing The Cooling Shrougd ENEE System MeMO iar aeni enaa aaea aaa aaraa a a ae aa us sucasionsuh debs Wau rethth doit araa aa a aaa E General Memory Module Installation DGutdeltmes ANE 32 Mode Specitic DI EI PCle Mezzanine Cards erageet EE E T A E E E Removing A PCle Mezzanine Card Ai Installing A PCle Mezzanine Card Management Riser Cards vscccccccccsccsvcccccccssdescocsesscsccctcsvscsvevtcvessecubcovdesssuecsecdcvevsedcrecuacteuvaves sssseeruevcegead denvvevensvevieivas Replacing erg Datt ehre iden EE AE EE EE Internal USB EE el IA Replacing The SD vFlash Card ENEE Processors Removing A Htorgeent en Verse cata ee Eed Eeer Insta rn eegt eege eege ege Hard Drives SSD Sissi AE edit eeh ENEE feet Hard Drive SSD Installation Guidelines EE Removing A Hard Drivelzft ENEE Installing Eil Shutdown Procedure For Servicing a Hard Drive SSD Configuring The Boot lU Removing A Hard Drive SSD From A Hard Drive SSD Carier EE 47 Installing A Hard Drive SSD In A Hard Drive SSD Carter 48 Hard Drive SSD Backpnlang ENEE 48 Removing The Hard Drive SSD Backolane ENEE 48 Installing The Hard Drive SSD Backnlane EEN 49 ET EE 50 Removing The System e o Leo MAASE EAEAN EAE LEE ENEE NEE dd eege 50 Installing The System Board AEN 51 NVBAM Backup Raten Eege aira raea ee ee gegen Egeter 52 Replacing The NVRAM Backup Batter 52 Storage Controller Card EE 53 Removing The Storage Controller Card 53 Installing The S
55. Dell PowerEdge M520 Systems For Dell PowerEdge VRTX Enclosure Owner s Manual Regulatory Model HHB Regulatory Type HHB004 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A WARNING A WARNING indicates a potential for property damage personal injury or death 2013 Dell Inc Trademarks used in this text Dell the Dell logo Dell Boomi Dell Precision OptiPlex Latitude PowerEdge PowerVault PowerConnect OpenManage EqualLogic Compellent KACE FlexAddress Force10 and Vostro are trademarks of Dell Inc Intel Pentium Xeon Core and Celeron are registered trademarks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom and AMD Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries Novell and SUSE are registered trademarks of Novell Inc in the United St
56. Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action The controller detected that the drive was removed Verify drive installation Re seat the failed drive If the issue persists see Getting Help Drive mismatch detected for drive lt number gt in disk drive bay lt bay gt Drive mismatch detected for drive lt number gt in bay lt bay gt Install correct drive type The installed disk does not meet the array requirements for example a SATA disk may not operate in an array containing SAS drives Verify that the disk meets the array requirements No memory is detected No memory is detected Inspect memory devices System BIOS was unable to detect memory in the system Re seat the memory modules If the issue persists see Getting Help Memory is detected but is not configurable Memory is detected but is not configurable Check memory devices System BIOS detected memory but was unable to configure the memory for system operation Compare system memory installation to supported system memory configurations Memory is configured but not usable Memory is configured but not usable Check memory devices The system BIOS encountered device failures or speed configurations that resulted in unused memory Re seat the memory modules I
57. IOS watchdog timer reset the system The operating system or an application failed to communicate within the time out period The system was reset Check the operating system application hardware and system event log for exception events The OS watchdog timer reset the system The operating system or an application failed to communicate within the time out period The system was reset Check the operating system application hardware and system event log for exception events The OS watchdog timer shutdown the system 75 Error Code ASR0103 ASR0104 ASR0105 ASR0106 ASR0107 BAT0000 76 Message Information Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message The operating system or an application failed to communicate within the time out period The system was shutdown Check the operating system application hardware and system event log for exception events The OS watchdog timer powered down the system The operating system or an application failed to communicate within the time out period The system was powered down Check the operating system application hardware and system event log for exception events The OS watchdog timer power cycled the system The operating system or an application failed to communicate within the time out period The system w
58. Interconnect QPI fatal error Quick Path Interconnect failed during system POST Reboot the system If problem persists remove input power and re seat processors MRC fatal error Memory initialization error BIOS Memory testing failed Compare system memory installation to supported system memory configurations Reduce system configuration to minimum memory configuration 105 Error Code PST0143 PST0192 PST0193 PST0194 PST0195 PST0196 106 Message Information Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Intel Trusted Execution Technology TXT fatal error Intel Trusted Execution Technology TXT fatal error TXT boot failed This could be related to memory errors or an error with the system TXT configuration A socketed TPM module may have been removed Check TPM presence Remove and reapply input power If the issue persists see Getting Help Shut down test failed Shut down test failed Power cycle system System BIOS shutdown test failed during POST Check system event log for CMOS battery exceptions Remove and reapply input power If the issue persists see Getting Help BIOS POST memory test failed BIOS POST memory test failed Check memory devices System BIOS POST memory test failed Compare system memo
59. Message LCD Message Details An UO channel check error was detected An UO channel check error was detected Power cycle system Cycle input power update component drivers if device is removable reinstall the device A software error was detected on a component at slot lt number gt Reboot the system and update the component drivers A PCI parity error was detected on a component at slot lt number PCI parity error on slot number Re seat PCI card System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A PCI system error was detected on a component at slot lt number gt PCI parity error on slot number Re seat PCI card System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A bus correctable error was detected on a component at slot lt number System performance may be degraded Cycle input power update component drivers remove and reinstall the device at the next scheduled service time A bus uncorrectable error was detected on a component at slot lt number System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A fatal error was detected on a component at slot lt number Fatal error on slot lt num
60. The Embedded System Diagnostics The embedded system diagnostics program is run from the Dell Lifecycle Controller A CAUTION Use the embedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press lt F11 gt 2 Use the up and down arrow keys to select System Utilities Launch Dell Diagnostics The ePSA Pre boot System Assessment window is displayed listing all devices detected in the system The diagnostics starts executing the tests on all the detected devices System Diagnostic Controls Menu Description Configuration Displays the configuration and status information of all detected devices Results Displays the results of all tests that are executed System Health Provides the current overview of the system performance Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded Event Log For information about embedded system diagnostics see the De Enhanced Pre boot System Assessment User Guide at dell com support manuals 60 Jumpers And Connectors System Board Jumper Settings A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due
61. a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling a storage controller blank must be installed on the storage controller card connector that is not occupied Remove the storage controller blank only if you intend to install a storage controller card Remove the server module from the enclosure Open the server module Remove the server module system board and place it on the work surface Remove the two screws from the storage controller card Pull the storage controller card straight up and out of the connector 53 Figure 22 Removing and Installing a Storage Controller Card 1 storage controller card 2 screws 2 3 tabs 2 4 connector Installing The Storage Controller Card 1 If installed remove the storage controller blank Holding by its edges position the storage controller card so that the card connector aligns with the system board connector Adjust the other end of the card so that the card edge is secured under the two tabs on the plastic bracket Insert the controller card connector firmly into the system board connector until the card is fully seated Install the
62. able the internal USB port By default the Internal USB Port option is set to On Internal SD Card Port Enables or disables the system s internal SD card port By default Internal SD Card Port option is set to On K NOTE This option is displayed only if IDSDM is installed on the system board Internal SD Card If set to Mirror mode data is written on both SD cards If any one of the SD card fails data is Redundancy written to the active SD card Data from this card is copied to the replacement SD card at the next boot By default Internal SD Card Redundancy option is set to Mirror Menu Item Integrated Network Card 1 OS Watchdog Timer Embedded Video Controller SR IOV Global Enable Mezzanine Slot Disablement Description K NOTE This option is displayed only if IDSDM is installed on the system board Allows you to enable or disable the integrated network card 1 By default the Integrated Network Card 1 option is set to Enabled Allows you to enable or disable the OS watchdog timer When this field is enabled the operating system initializes the timer and the OS watchdog timer helps in recovering the operating system By default the OS Watchdog Timer option is set to Disabled Allows you to enable or disable the Embedded Video Controller By default the embedded video controller is Enabled Allows you to enable or disable the BIOS configuration of Single Root 1 0 Virtualization SR IOV devices By default t
63. age LCD Message Details Action Message LCD Message System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help The disk drive bay lt name gt voltage is greater than the upper critical threshold The disk drive bay lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help The disk drive bay lt name gt voltage is greater than the upper critical threshold The disk drive bay lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help The lt name gt
64. age or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help The PCle mezzanine card lt number gt lt name gt voltage is less than the lower warning threshold System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re seat the PCle mezzanine card 3 If the issue persists see Getting Help The PCle mezzanine card lt number gt lt name gt voltage is less than the lower critical threshold System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions Error Code Message Information 2 Re seat the PCle mezzanine card 3 If the issue persists see Getting Help VLT0232 Message The PCle mezzanine card lt number gt lt name gt voltage is greater than the upper warning threshold Details System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode A
65. ally changes the system configuration information in the System Setup Press lt F2 gt to enter the System Setup and check that the processor information matches the new system configuration Run the system diagnostics to verify that the new processor operates correctly Update the system BIOS Hard Drives SSDs The system supports up to two 2 5 inch SSD SAS or SATA hard drives All drives connect to the server module system board through the SAS SATA SSD backplane board Hard drives SSDs are supplied in special hot swappable drive carriers that fit in the drive bays SSD SAS SATA hard drives cannot be mixed within a server module 45 Hard Drive SSD Installation Guidelines For a single drive configuration a hard drive blank must be installed in the other drive bay to maintain proper cooling airflow Removing A Hard Drive SSD K NOTE Not all operating systems support hot swappable drive installation See the documentation supplied with your operating system 1 Take the hard drive SSD offline and wait until the hard drive SSD indicator codes on the drive carrier signal that the drive may be removed safely When all indicators are off the drive is ready for removal See your operating system documentation for more information on taking the drive offline 2 Open the hard drive SSD carrier handle to release the drive Slide the hard drive SSD out until it is free of the drive bay If you are permanently removing the hard dr
66. as power cycled Check the operating system application hardware and system event log for exception events The operating system watchdog timer powered off the system The operating system or an application failed to communicate within the time out period The system was powered off Check the operating system application hardware and system event log for exception events The watchdog timer expired The operating system or an application failed to communicate within the time out period Check the operating system application hardware and system event log for exception events The watchdog timer pre timeout interrupt was initiated The operating system or an application failed to communicate within the time out period Check the operating system application hardware and system event log for exception events The system board battery is low Error Code BATO0002 BAT0004 BAT0005 BATO0007 BAT0010 BATO0012 BATO0014 Message Information Details Action Message LCD Message Details Action Message LCD Message Action Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message The system board battery is either missing bad or unable to charge due to thermal issues Check system fans Replace the system board battery The system board battery has failed The system board battery
67. assword and or Setup Password or change an existing System Password and or Setup Password only when the password jumper setting is enabled and Password Status is Unlocked If the Password Status is Locked you cannot change the System Password and or Setup Password If the password jumper setting is disabled the existing System Password and Setup Password is deleted and you need not provide the system password to log on to the system To assign a system and or setup password 1 To enter System Setup press lt F2 gt immediately after a power on or reboot 2 Inthe System Setup Main Menu select System BIOS and press lt Enter gt The System BIOS screen is displayed 3 Inthe System BIOS screen select System Security and press lt Enter gt The System Security screen is displayed 20 In the System Security screen verify that Password Status is Unlocked Select System Password enter your system password and press lt Enter gt or lt Tab gt Use the following guidelines to assign the system password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space 0 D 0 C A message prompts you to re enter the system password Re enter the system password that you entered earlier and click OK Select Setup Password
68. ates and other countries Oracle is a registered trademark of Oracle Corporation and or its affiliates Citrix Xen XenServer and XenMotion are either registered trademarks or trademarks of Citrix Systems Inc in the United States and or other countries VMware vMotion vCenter vCenter SRM and vSphere are registered trademarks or trademarks of VMware Inc in the United States or other countries IBM is a registered trademark of International Business Machines Corporation 2013 05 Rev A00 Contents Notes Cautions and Warmings ee 2 1 About Your El 7 Joteogdtetgft seet tee Ee date ue dreet dee ee eech 7 Front Panel Features And Indicators eege EENS SEENEN 8 Using USB Diskette Or USB DVD CD Drves ENEE 8 Hard Drive Indicator battems Other Information You May Need 2 Using The System Setup And Boot Manager Choosing The System Boot Mode AEN Entering Ste etl EA eege eet Ee eege Eeer rees Responding To Error Messages Using The System Setup Navigation Keys Syst m Setup Options ccccseccevesecvccccecssivecscveececvscceucscdvecseueecvevsscesesceccnucedvedivesesvebetvaccs iida tiia dadida diiidan System S t p Main SCPE OM EE System BIOS Gereen goe ENEE eer aana aaa aaa aa aaa da aad daaa Rai Systemi Information SCE oMadi i D a aia aoaaa taaan ea aaae Eaa aa aaa ie aiaee ia tanada detena Memory Settings Scre niaiis a a a a geed Eege Processor Settings Screen As SATA tt re Ma
69. ber gt Re seat PCI card System performance may be degraded or system may fail to operate 99 Error Code PCI1360 PCI1362 PC12000 PC12002 PCI3000 PC13002 100 Message Information Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message Cycle input power update component drivers if device is removable reinstall the device A bus fatal error was detected on a component at slot lt number gt Bus fatal error on slot lt number gt Re seat PCI card System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device Bus performance degraded for a component at slot lt number gt System performance may be degraded The bus is not operating at maximum speed or width Cycle input power update component drivers remove and reinstall the device at the next scheduled service time A fatal 10 error detected on a component at bus lt bus gt device lt device gt function lt func gt Fatal 10 error on bus lt bus gt device lt device gt function lt func gt System performance may be degraded or system may fail to operate Cycle input power update component drivers remove and reinstall the device A fatal 10 error detected on a component at slot lt number gt
70. bles 3 If the issue persists see Getting Help The system board lt name gt voltage is outside of the allowable range System board voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help The memory module lt number gt lt name gt voltage is less than the lower warning threshold Memory module lt number gt lt name gt voltage is outside of range 129 Error Code VLT0207 VLT0208 VLT0209 130 Message Information Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help The memory module lt number gt lt name gt voltage is less than the lower critical threshold Memory module lt number gt lt name gt voltage is outside of range System hardwa
71. can also select the boot device by pressing lt F11 gt during system start up and selecting a boot device for the current boot sequence Hard Drive Indicator Patterns Your system supports two 2 5 inch SSD SAS or SATA hard drives K NOTE SSD SAS SATA hard drives cannot be mixed within a server module The hard disk drives plug into the hard drive backplane inside the server module On server modules with a diskless configuration all hard drive slots must be filled with hard drive blanks and the hard drive backplane must still be installed to maintain proper airflow The hard drive indicators display different patterns as drive events occur in the system K NOTE The server module must have a hard drive or a hard drive blank installed in each hard drive bay 1 Figure 3 Hard Drive Indicators 1 hard drive activity indicator green 2 hard drive status indicator green and amber E NOTE If the hard drive is in Advanced Host Controller Interface AHCI mode the status LED on the right side does not function and remains off Drive Status Condition Indicator Pattern Blinks green two Identifying drive or preparing for removal times per second Off Drive ready for insertion or removal K NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green amber Drive predicted failure and off B
72. card present in SD card slot 2 and insert it into SD card slot 1 c Install anew SD card in slot 2 If the Internal SD Card Redundancy option in the Integrated Devices screen of the System Setup is set to Mirror mode and SD card 2 has failed insert the new SD card into SD card slot 2 If the Internal SD Card Redundancy option in Integrated Devices screen of the System Setup is set to Disabled replace the failed SD card with a new SD card Install the server module in the enclosure Enter the System Setup and ensure that the Internal SD Card Port option is enabled and Internal SD Card Redundancy option is set to Mirror mode Check if the SD card is functioning properly If the problem persists see Getting Help Troubleshooting Processors oo P oN gt Remove the server module from the enclosure Open the server module Ensure that the processor s and heat sink s are properly installed If your system only has one processor installed ensure that it is installed in the primary processor socket CPU1 Close the server module Install the server module in the enclosure Run the appropriate diagnostic test For more information see Using System Diagnostics If the problem persists see Getting Help Troubleshooting The Server Module System Board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation o
73. cause of a power supply exception a power supply inventory change or a system power inventory change Check the event log for power supply failures Review system configuration and power consumption The power supplies are not redundant Insufficient resources to maintain normal operations PSU redundancy degraded Check PSU cables 109 Error Code PWR1001 PWR1002 PWR1003 PWR1004 PWR1005 110 Message Information Details Action Message LCD Message Details Action Message Details Action Message Details Action Message Details Action Message Details The current power operational mode is non redundant because of a power supply exception a power supply inventory change or a system power inventory change Check the event log for power supply failures Review system configuration and power consumption The system performance was degraded System performance degraded Check PSUs and system configuration To avoid shutdown system performance has been degraded Review system configuration and system logs for thermal or environmental failures and warnings The system performance degraded because of thermal protection To avoid shutdown system performance has been degraded Review system configuration and system logs for thermal or environmental failures and warnings The system performance degraded because cooling capacity has changed The current power supply
74. cc sees egent seat Zeene eege Eech ere erger vei Boot Settings SCHON czcccscscccecscsscsecencseacecvescsessscunciedcos seucveveussedietcaeseuvceweaveessutseusegveeveevsevedtscacsveeseateetculdevtervertes Integrated Devices Step ebessi EE Eed Ven Serial Communications Screen Syst m Profile Settings SC EET a a r T aa e a a aea aa e Ee a aaa aa Tea dreara rad aaaeaii System Seeur OEE a a E a AE AA E E A a a Miscellaneous Settings System And Setup Password Features Assigning A System And Or Setup Password Using Your System Password To Secure Your System 21 Deleting Or Changing An Existing System And Or Setup Password 21 Operating With A Setup Password Enabled NENNEN 22 Entering The VEF Boot Manag ri i eeh ae ESA Ee id SEN Ee EE Using The Boot Manager Navigation Keys Boot Manager SIE sia terscvecvatasctedasSecen shes cise Zeche ee e ee UEFT Bet M n 2 geg eege ee ied dapat aia elaarel ett ellie ahd tae ieee Embedded System Management IDRAG Settings TEE 24 Entering The iDRAC Settings Ulm 24 3 Installing Server Module Compone nt s sssssssssssssssssssssssssssesessessssessessssesatseesesassaessess 25 Recommended K KOLo EAE E E T E E save egies Installing And Removing A Server Module Removing A Server Module Installing A Server Module Opening And Closing The Server Module Opening The Server Module Closing The Server Mod l se a a aaa aaa degen ETO EEEE E A E E E A E EE E Cooling Shroud Removing The
75. ce the hard drive s SSD s If there are two drives ensure that you reinstall them in their original locations 6 Reinstall the cooling shroud 51 Close the server module Remove the plastic I O connector covers from the back of the server module Install the server module in the enclosure Import your new or existing iDRAC Enterprise license For more information see the DRAC7 User s Guide at dell com support manuals NVRAM Backup Battery Replacing The NVRAM Backup Battery A A 52 WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See the safety instructions that came with your system for additional information CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Remove the server module from the enclosure Open the server module Remove the system board to access the battery To remove the battery press down firmly on the positive side of the connector and lift the battery out of the
76. ck PSU configuration The system is currently operating in a performance degraded state to attempt protect from a power shutdown Review system configuration upgrade power supplies or reduce system power consumption The system performance degraded because power draw exceeds the power threshold System power exceeds threshold Performance degraded Check PSU configuration The power threshold is configured by the user or automatically by software based on system configuration Review system configuration upgrade power supplies or reduce system power consumption Removable Flash Media lt name gt is not IPMl function ready The removable flash media is installed but improperly configured or failed to initialize If unintended reinstall the flash media and module Removable Flash Media lt name gt is not ready The media is being prepared or is under maintenance If the problem persists reinstall the card Wait for the media to be ready 111 Error Code RFM1006 RFM1008 RFM1014 RFM1016 RFM1021 RFM1022 RFM1023 112 Message Information Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message Details Action Message Action Message Details Action Removable Flash Media lt name gt is offline At boot the Card Identification CID signature of the card is different from the
77. ction 1 Review system logs for power supply exceptions 2 Re seat the PCle mezzanine card 3 If the issue persists see Getting Help VLT0233 Message The PCle mezzanine card lt number gt lt name gt voltage is greater than the upper critical threshold Details System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode Action 1 Review system logs for power supply exceptions 2 Re seat the PCle mezzanine card 3 If the issue persists see Getting Help VLT0234 Message The PCle mezzanine card lt number gt lt name gt voltage is outside of range Details System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode Action 1 Review system logs for power supply exceptions 2 Re seat the PCle mezzanine card 3 If the issue persists see Getting Help 137 Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a hard drive a message warns you that you may lose all data on the hard drive Warning messages usually interrupt the task and require you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating system For more information see th
78. d 2 SD vFlash card slot Processors Use the following procedure when Installing an additional processor Replacing a processor Removing A Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform 42 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Remove the server module from the enclosure Open the server module A WARNING The processor and heat sink can become extremely hot Be sure the processor has had sufficient time to cool before handling If required remove the cooling shroud CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions Loosen the retention sockets that secure the heat sink to the server module system board Remove the heat sink Figure 15 Removing and Installing a Heat Sink 1 retention sockets 4 2 heat sink 3 retention screws 4 Use a clean lint free cloth to remove any thermal grease from the surface of the processor shield A CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped Posi
79. disk drive bay lt bay gt is absent Check battery Verify the cable connection between the storage battery and the controller Verify the storage battery installation The lt name gt battery is low The low lt name gt battery may impact system performance negatively Recharge the lt name gt battery if possible If the problem continues replace the lt name gt battery The lt name gt battery has failed The lt name gt battery has failed Check battery The lt name gt battery is either missing bad or unable to charge due to thermal issues Check system fans Replace the lt name gt battery The lt name gt battery is absent The lt name gt battery is absent Check battery The failed or missing lt name gt battery may reduce system performance Check system fans Replace the lt name gt battery Multiple storage controllers are incorrectly connected to the same backplane lt Bay D gt Unsupported backplane configuration Check backplane configuration Reconnect cable If the issue persists see Getting Help CPU lt numbers has an internal error IERR CPU lt number gt has an internal error IERR System event log and OS logs may indicate that the exception is external to the processor Review System Event Log and Operating System Logs If the issue persists see Getting Help CPU lt number gt has a thermal trip over temperature event Error Code CPU0002 CPU0003 CPU0004
80. e Details Action AMP0313 Message LCD Message Details Action 72 Disk drive bay lt name gt current is greater than the upper critical threshold Disk drive bay lt name gt current is outside of range Disk drive bay lt name gt current is outside of the optimum range 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help Disk drive bay lt name gt current is outside of range Disk drive bay lt name gt current is outside of range Disk drive bay lt name gt current is outside of the optimum range 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help System level current is less than the lower warning threshold System level current is outside of the optimum range 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help System level current is less than the lower warning threshold System level current is outside of range System level current is outside of the optimum range 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help Error Code AMP0314 AMP0
81. e documentation that accompanied the operating system or application Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Running The Embedded System Diagnostics for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation 138 Getting Help Contacting Dell K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 2 3 4 Visit dell com support Select your support category Verify your country or region in the Choose a Country Region drop down menu at the top of page Select the appropriate service or support link based on your need 139
82. e maximum frequency of the DIMMs e number of DIMMs populated per channel 30 e DIMM operating voltage e system profile selected for example Performance Optimized Custom or Dense Configuration Optimized e maximum supported DIMM frequency of the processors The following table shows the memory populations and operating frequencies for the supported configurations DIMM Type DIMMs Operating Frequency in MT s Maximum DIMM Rank Populated Channel Channel 1 5V 1 35 V UDIMMECC 1 1333 1066 and 800 1333 1066 and 800 Dual rank 2 1333 1066 and 800 1333 1066 and 800 Dual rank RDIMM 1 1600 1333 1066 and 800 1333 1066 and 800 Dual rank 1333 1066 Quad rank 2 1600 1333 and 1066 1333 and 1066 Dual rank 1066 1066 Quad rank The system contains 12 memory sockets split into two sets of six sockets one set per processor Each six socket set is organized into three channels In each channel the release levers of the first socket is marked white and the second black K NOTE DIMMs in sockets A1 to A6 are assigned to processor 1 and DIMMs in sockets B1 to B6 are assigned to processor 2 Figure 9 Memory Socket Locations Memory channels are organized as follows 31 Processor 1 channel 1 memory sockets A1 and A4 channel 2 memory sockets A2 and A5 channel 3 memory sockets A3 and A6 Processor 2 channel 1 memory sockets B1 and B4 channel 2 memo
83. e system board lt name gt temperature is outside of the optimum range Check Fans The memory module lt number gt temperature is outside of range Memory module lt number gt temperature is outside of range Check Fans Ambient air temperature is too warm or cool Check the system operating environment The lt name gt temperature is less than the lower warning threshold The lt name gt temperature is outside of range Ambient air temperature is too cool Check the system operating environment The lt name gt temperature is less than the lower critical threshold The lt name gt temperature is outside of range Ambient air temperature is too cool Check the system operating environment The lt name gt temperature is greater than the upper warning threshold The lt name gt temperature is outside of range Check Fans Ambient air temperature is too warm or one or more fans may have failed 123 Error Code TMP0115 TMP0116 TMP0118 TMP0119 TMP0120 TMP0121 124 Message Information Action Message LCD Message Details Action Message LCD Message Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Check the system operating environment and review event log for fan failures The lt name gt temperature is greater than the upper critical threshold The lt name gt temperature is
84. e to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that the server module is turned on Check the USB device connection to the server module Swap the USB device with a known working USB device Connect the USB devices to the server module using a powered USB hub H another server module is installed connect the USB device to that server module If the USB device works with a different server module the first server module may be faulty See Getting Help Troubleshooting An Internal SD Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Enter the System Setup and ensure that the Internal SD Card Port is enabled Note the Internal SD Card Redundancy option enabled in the Integrated Devices screen of the System Setup Mirror or Disabled Remove the server module from the enclosure If the Internal SD Card Redundancy option in the Integrated Devices screen of the System Setup is set to Mirror mode and SD card 1 has failed a Remove the SD card from SD card slot 1 b Remove the SD
85. econds reconnect the power cable and restart the system System Error Messages System messages appear on the monitor to notify you of a possible problem with the system These messages refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation Some messages are also displayed in abbreviated form on the system s LCD if the system includes that feature E NOTE The LCD error messages listed here are displayed in the simple format See Setup Menu to select the format in which the messages are displayed E NOTE If you receive a system message not listed here check the documentation for the application that was running when the message was displayed or the operating system s documentation for an explanation of the message and recommended action E NOTE In some messages a particular system component is identified by name lt name gt component number lt number gt or location bay Error Code Message Information AMP0300 Message The system board lt name gt current is less than the lower warning threshold 69 Error Code Message Information Details System board lt name gt current is outside of the optimum range Action 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help
86. ed an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help The system board lt name gt voltage is greater than the upper warning threshold System board voltage is outside of range Error Code VLT0203 VLT0204 VLT0206 Message Information Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help The system board lt name gt voltage is greater than the upper critical threshold System board voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system ca
87. efore you press lt F11 gt allow the system to finish booting and then restart your system and try again Using The Boot Manager Navigation Keys Key Up arrow Down arrow lt Enter gt Spacebar lt Tab gt lt Esc gt lt Fi gt Description Moves to the previous field Moves to the next field Allows you to type in a value in the selected field if applicable or follow the link in the field Expands or collapses a drop down list if applicable Moves to the next focus area K NOTE For the standard graphics browser only Moves to the previous page till you view the main screen Pressing lt Esc gt in the main screen exits the Boot Manager and proceeds with system boot Displays the System Setup help file K NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Boot Manager Screen Menu Item Continue Normal Boot BIOS Boot Menu UEFI Boot Menu Driver Health Menu Launch System Setup System Utilities UEFI Boot Menu Menu Item Boot From File Select UEFI Boot Option Description The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found Displays the list of available BIOS boot options marked with asterisks Select the boot option you wish to
88. ersion cannot decode this event You may need to review this event using a tool which displays raw data such as Ipmitool with the vvv option or Racadm with the E option Upgrade the management software Error Code SWC4004 SWC4006 SWC4008 SWC5001 TMP0100 TMP0101 TMP0102 Message Information Message Details Action Message Details Action Message Details Action Message Action Message LCD Message Details Action Message LCD Message Details Action Message A firmware or software incompatibility detected between iDRAC in slot lt number gt and CMC FlexAddress is not implemented in one of the versions of firmware Check the firmware versions of iDRAC and CMC Update with the latest version A firmware or software incompatibility detected between system BIOS in slot lt number gt and CMC FlexAddress is not implemented in one of the versions of firmware Check the firmware versions of BIOS and CMC Update with the latest version A firmware or software incompatibility detected between CMC 1 and CMC 2 FlexAddress is not implemented in one of the versions of firmware Please update the firmware Check firmware versions Update CMC 1 and CMC 2 firmware to match lt name gt upgrade failed Reboot the system and attempt the upgrade again The system board lt name gt temperature is less than the lower warning threshold System board lt name gt tempe
89. ew System Log or front panel for additional information Server lt number gt health changed to a warning state from more severe state Server lt number gt health changed to a critical state from a non recoverable state Server lt number gt health changed to a warning state from a normal state Review System Log or front panel for additional information Server lt number gt health changed to a critical state from a nonrecoverable state Server lt number gt health changed to a warning state from a normal state Review System Log or front panel for additional information Server lt number gt health changed to a nonrecoverable state Server lt number gt health changed to a warning state from a normal state Review System Log or front panel for additional information The lt name gt LAN heartbeat is lost CMC has lost network connection Check network cable and network connections Persistent correctable memory errors detected on a memory device at location s lt ocation gt This is an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Multi bit memory errors detected on a memory device at location s lt ocatiom Multi bit memory error on lt ocation gt Re seat memory The memory module has encountered a uncorrectable error System performance may be degraded The operating system and or applications may fail as a result
90. f the issue persists see Getting Help System BIOS shadow failed System BIOS shadow failed Check memory devices Memory errors occurred copying BIOS image into system memory Remove input power Reduce system memory to minimum configuration and apply input power 103 Error Code PST0132 PST0133 PST0134 PST0135 PST0136 PST0137 104 Message Information Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message CMOS failed CMOS failed Power cycle system System BIOS detected a failure with CMOS memory during system POST Check system event log for CMOS battery exceptions Remove and reapply input power If the issue persists see Getting Help DMA controller failed DMA controller failed Power cycle system System BIOS detected a failure with the DMA controller during system POST Remove and reapply input power Interrupt controller failed Interrupt controller failed Power cycle system System BIOS detected a failure with the interrupt controller during system POST Remove and reapply input power If the issue persists see Getting Help Timer refresh failed Timer refresh failed Power cycle system System BIOS detected a timer refresh failure during system POST Remove and reapply input power If the is
91. g With A Setup Password Enabled If Setup Password is Enabled enter the correct setup password before modifying most of the System Setup options If you do not enter the correct password in three attempts the system displays the message Invalid Password Number of unsuccessful password attempts lt x gt System Halted Must power down Even after you shut down and restart the system the error message is displayed until the correct password is entered The following options are exceptions E e H System Password is not Enabled and is not locked through the Password Status option you can assign a system password e You cannot disable or change an existing system password NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Entering The UEFI Boot Manager E NOTE Operating systems must be 64 bit UEFl compatible for example Microsoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems can only be installed from the BIOS boot mode The Boot Manager enables you to e Add delete and arrange boot options e Access System Setup and BIOS level boot options without rebooting To enter the Boot Manager 1 2 22 Turn on or restart your system Press lt F11 gt after you see the following message lt F11 gt UEFI Boot Manager H your operating system begins to load b
92. gh voltages may be the result of problem with the voltage regulator or a problem with the processor Elevated voltages may result in damage to the processor or other system electrical components The system may power down 1 Turn system off and remove input power for one minute 2 Reapply input power and turn system on 3 Ensure the processor is seated correctly 4 Ifthe issue persists see Getting Help CPU lt number gt lt name gt voltage is outside of range CPU lt number gt lt name gt voltage is outside of range Re seat CPU Voltages outside the allowable range may damage electrical components or may cause the system to shutdown 1 Turn system off and remove input power for one minute 2 Ensure the processor is seated correctly 3 Reapply input power and turn system on 4 Ifthe issue persists see Getting Help CPU lt number gt initialization error detected CPU lt number gt initialization error detected Power cycle system System BIOS was unable to initialize the processor 1 Turn system off and remove input power for one minute 2 Ensure the processor is seated correctly 3 Reapply input power and turn system on Error Code CPU0701 CPU0702 CPU0703 Message Information Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action 4 If the issue persists see Getting Help CPU lt number gt protocol error detected
93. has failed Check battery The system board battery is either missing or bad See Getting Help The system board battery is absent The system board battery is absent Check battery Reinstall the system board battery The storage battery is low System has to remain powered on to charge the battery Allow the battery to charge If the issue persists see Getting Help The storage battery has failed The storage battery has failed Check battery Verify the cable connection between the storage battery and the controller Verify the storage battery installation The storage battery for disk drive bay lt bay gt is low System has to remain powered on to charge the storage battery Allow the storage battery to charge If the issue persists see Getting Help The storage battery for disk drive bay lt bay gt has failed Battery for disk drive bay lt bay gt has failed Check battery Verify the cable connection between the storage battery and the controller Verify the storage battery installation The storage battery for disk drive bay lt bay gt is absent 71 Error Code BATO0015 BAT0017 BAT0019 CBLO006 CPU0000 CPU0001 78 Message Information LCD Message Details Action Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message Battery for
94. he SR IOV Global Enable option is set to Disabled Allows you to enable or disable available PCle mezzanine card slots on your system The Slot Disablement feature controls the configuration of PCle mezzanine cards installed in the specified slot A CAUTION Slot disablement must be used only when the installed peripheral card is preventing booting into the Operating System or causing delays in system startup If the slot is disabled both the Option ROM and UEFI driver are disabled K NOTE Use this option only for troubleshooting purposes If one or more of the PCle mezzanine card slots are disabled an error message is displayed during system startup For proper operation make sure that the server module has two Dell PCle mezzanine cards installed and both cards are set to Enabled K NOTE The Boot Driver Disabled option does not apply to the M520 when operating in the PowerEdge VRTX chassis Selecting this option will have the same result as selecting Enabled Serial Communications Screen Menu Item Serial Communication Serial Port Address Failsafe Baud Rate Remote Terminal Type Description Allows you to enable the COM port or Console Redirection options Allows you to set the port address for serial devices By default the Serial Port Address option is set to COM1 NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirec
95. he hard drive SSD carrier Hard Drive SSD Backplane Removing The Hard Drive SSD Backplane A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Remove the server module from the enclosure 2 Open the server module 48 CAUTION You must note the number of each hard drive SSD and temporarily label them before removal so that you can replace them in the same locations CAUTION To prevent damage to the hard drives SSDs and the hard drive SSD backplane you must remove the hard drives SSDs from the server module before removing the hard drive SSD backplane Remove the hard drive s SSD s Hold both edges of the hard drive SSD backplane near the server module chassis and lift the backplane away from the server module Figure 19 Removing and Installing the Hard Drive SSD Backplane 1 guide pins 3 4 hard drive SSD connectors 2 2 guides 3 5 hard drive backplane SSD connector 3 hard drive SSD backplane Installing The Hard Drive SSD Backplane 1 2 3 4 Open the server module Align the guides on the hard drive SSD backplane with the guide pins on the system board Pres
96. he time out period Action Check the operating system application hardware and system event log for exception events 74 Error Code ASR0001 ASR0002 ASR0003 ASR0008 ASRO0100 ASR0101 ASRO0102 Message Information Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message The watchdog timer reset the system The operating system or an application failed to communicate within the time out period The system was reset Check the operating system application hardware and system event log for exception events The watchdog timer powered off the system The operating system or an application failed to communicate within the time out period The system was shut down Check the operating system application hardware and system event log for exception events The watchdog timer power cycled the system The operating system or an application failed to communicate within the time out period The system was power cycled Check the operating system application hardware and system event log for exception events The watchdog timer interrupt was initiated The operating system or an application failed to communicate within the time out period No action was taken Check the operating system application hardware and system event log for exception events The B
97. iDRAC firmware is out of date and does not support FlexAddress Update BIOS and BMC iDRAC firmware If the issue persists see Getting Help A non fatal PCle error detected on a component at bus lt bus gt device lt device gt function lt func gt System performance may be degraded Cycle input power update component drivers remove and reinstall the device at the next service window A non fatal 10 error detected on a component at bus lt bus gt device lt device gt function lt func gt System performance may be degraded Cycle input power update component drivers remove and reinstall the device at the next service window The QuickPath Interconnect QPI width degraded System performance may be degraded The bus is not operating at maximum speed or width Reset the system if the problem persists reinstall processors A non fatal PCle error detected on a component at slot lt number gt System performance may be degraded 101 Error Code PDR0001 PDR0002 PDR0016 PDR1001 PDR1002 PDR1016 102 Message Information Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Cycle input power update component drivers remove and reinstall the device at the next scheduled service time Fault detected on drive lt number gt
98. ils Action Message Details Action Message LCD Message Details Action Message Details Action Message Details Action Removable Flash Media is offline At boot the Card Identification CID signature of the card is different from the Non volatile NV storage value or the card is the destination of a copy operation that is in progress If unintended reinstall the flash media Failure detected on Removable Flash Media An error is reported during a SD card read or write Reinstall the flash media if the issue persists replace the media Removable Flash Media is write protected The card is write protected by the physical latch on the SD card IDSDM cannot use a write protected card If unintended remove the media and disable write protection Media not present for Removable Flash Media The SD card is not detected or not installed If unintended reinstall the flash media Internal Dual SD Module redundancy is lost Internal Dual SD Module redundancy is lost Check SD Card Either one of the SD card or both the SD cards are not functioning properly Replace the failed SD card Internal Dual SD Module redundancy is degraded Either one of the SD card or both the SD cards are not functioning properly Replace the failed SD card Internal Dual SD Module is not redundant Internal Dual SD Module is not redundant Install additional SD card and configure for redundancy if redundancy
99. ine Cards PCle mezzanine card slots Two PCle x8 Gen 2 slots supporting dual port PCle mezzanine cards Video Video type Matrox G200 integrated with iDRAC Video memory 8 MB shared with iDRAC application memory Battery NVRAM backup battery CR 2032 3 0 V Lithium coin cell Environmental NOTE For additional information about environmental measurements for specific system configurations see dell com environmental_datasheets Storage temperature 40 C to 65 C 40 F to 149 F with a maximum temperature gradation of 20 C per hour Standard operating temperature Continuous operation 10 C to 35 C at 10 to 80 relative humidity RH with 26 C max dew point De rate maximum allowable dry bulb temperature at 1 C per 300 m above 900 m 1 F per 550 ft Expanded operating temperature K NOTE When operating in the expanded temperature range system performance may be impacted K NOTE When operating in the expanded temperature range ambient temperature warnings may be reported on the LCD and in the System Event Log lt 10 of annual operating hours 5 C to 40 C at 5 to 85 RH with 26 C dew point NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 40 C for a maximum of 10 of its annual operating hours For temperatures between 35 C and 40 C de rate maximum allowable dry bulb temperature by 1 C per 175 m above 950 m 1 F per
100. information Failed to boot from ROM Check system event logs for additional exception information Power down the system and attempt to boot again Failed to boot Review system boot configuration and boot media See system video for additional information Error Code PCI1302 PC11304 PCI1306 PC11308 PC11310 PCI1314 Message Information Message Details Action Message LCD Message Action Message Action Message LCD Message Details Action Message LCD Message Details Action Message Details A bus time out was detected on a component at bus lt bus gt device lt device gt function lt func gt System performance may be degraded The device has failed to respond to a transaction Cycle input power update component drivers if device is removable reinstall the device An UO channel check error was detected 1 0 channel check error detected Power cycle system Cycle input power update component drivers if device is removable reinstall the device A software error was detected on a component at bus lt bus gt device lt device gt function lt func gt Reboot the system and update the component drivers A PCI parity error was detected on a component at bus lt bus gt device lt device gt function lt func gt PCI parity error on bus lt bus gt device lt device gt function lt func gt Power cycle system System performance may be degraded PCI device ma
101. ion Review installation documentation The fan area is open The fan area is open System performance may be degraded Close the fan area Check system logs The chassis is open while the power is on Intrusion detected Check chassis cover The chassis is open System performance may be degraded and security may be compromised Close the chassis Check system logs 115 Error Code SEC0033 SEC0040 SEC0041 SEC0042 SEC0043 SEC0044 116 Message Information Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details The chassis is open while the power is off Intrusion detected Check chassis cover The chassis was opened while the power was off System security may have been comprised Close the chassis and verify hardware inventory Check system logs A critical stop occurred during OS load Operating system generated critical stop IPMI event Sensor type code 20H Check video and operating system logs for additional information BIOS detected an error configuring the Intel Trusted Execution Technology TXT BIOS detected an error configuring TXT Check system configuration TXT initialization failure System configuration may have changed Check system hardware inventory and software configuration Proce
102. ional events are not written to the log Older events may be overwritten and lost This message may also appear if the user disabled event logging Backup and clear log Log is almost full When the event log is full additional events are not written to the log Older events may be overwritten and lost Backup and clear log at the next maintained time Could not create or initialize the system event log If the system event log fails to initialize platform status and failure events are not captured Some management software do not report platform exceptions Reboot the management controller or iDRAC Cycle system input power If problem persists call support An unknown system hardware failure detected Unknown system hardware failure If the system event log failed to initialize platform status and failure events are not captured Some management software will not report platform exceptions Re configure system to minimum supported configuration If issues persists contact support The platform event filter action failed System policies or permissions may prevent the action from executing If configured the system does not execute the action on Error Code SEL1211 SEL1300 SEL1302 SEL1304 SEL1306 SEL1308 SEL1501 Message Information Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action
103. ive SSD install a blank insert Figure 17 Removing and Installing a Hard Drive SSD 1 release button 2 hard drive SSD 3 hard drive SSD connector on backplane 4 hard drive SSD carrier handle 46 Installing A Hard Drive SSD A CAUTION When a replacement hot swappable hard drive SSD is installed and the server module is powered on E the drive automatically begins to rebuild Make absolutely sure that the replacement hard drive SSD is blank or contains data that you wish to have over written Any data on the replacement hard drive SSD is immediately lost after the drive is installed NOTE Not all operating systems support hot swappable drive installation See the documentation supplied with your operating system Open the hard drive SSD carrier handle Insert the hard drive SSD carrier into the drive bay Carefully align the channel on the hard drive SSD carrier with the appropriate drive slot on the server module Push the drive carrier into the slot until the handle makes contact with the server module Rotate the carrier handle to the closed position while pushing the carrier into the slot until it locks into place The status LED indicator displays a steady green light if the drive is installed correctly The drive carrier LED green indicator flashes as the drive rebuilds Shutdown Procedure For Servicing a Hard Drive SSD NOTE This section applies only to situations where the server module must be powered down to
104. keyboard related error messages are reported during system boot Errors By default the Report Keyboard Errors field is set to Report F1 F2 Prompt on Error Allows you to enable or disable the F1 F2 prompt on error By default F1 F2 Prompt on Error is set to Enabled In System This field enables or disables In System Characterization By default In System Characterization Characterization is set to Enabled System And Setup Password Features You can create a system password and a setup password to secure your system To enable creation of the system and setup password the password jumper must be set to enabled For more information on the password jumper settings see System Board Jumper Settings System password This is the password that you must enter to log on to your system Setup password This is the password that you must enter to access and make changes to the BIOS or UEFI settings of your system A CAUTION The password features provide a basic level of security for the data on your system A CAUTION Anyone can access the data stored on your system if the system is running and unattended K NOTE Your system is shipped with the system and setup password feature disabled Assigning A System And Or Setup Password K NOTE The password jumper enables or disables the System Password and Setup Password features For more information on the password jumper settings see System Board Jumper Settings You can assign a new System P
105. links amber four Drive failed times per second Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three Rebuild aborted seconds amber three seconds and off six seconds Other Information You May Need WARNING See the safety and regulatory information that shipped with your system Warranty information may be included within this document or as a separate document The Getting Started Guide for the VRTX enclosure provides an overview of the VRTX enclosure and the server modules setting up your system and technical specifications The Dell PowerEdge VRTX Enclosure Owner s Manual provides information about the VRTX enclosure features and describes how to troubleshoot the enclosure and install or replace the enclosure s components This document is available online at dell com poweredgemanuals The Dell Chassis Management Controller for Dell PowerEdge VRTX User s Guide provides information on installing configuring and using the Chassis Management Controller CMC for the VRTX enclosure This document is available online at dell com esmmanuals Dell systems management application documentation provides information about installing and using the systems management software Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that
106. ly may be found in this manual or on the power supply itself Verify the input source is attached to the power supply Verify the input power is within the operating requirements for the power supply The power input for power supply lt number gt is outside of the allowable range but it is attached to the system The operating requirements for the power supply may be found in this manual or on the power supply itself Verify the input power is within the operating requirements for the power supply Power supply lt number gt type mismatch Power supply lt number gt is incorrectly configured Check PSU Power supplies should be of the same input type and power rating Install matched power supplies and review proper configuration in this manual Power supply lt number gt is operating at 110 volts and could cause a circuit breaker fault A power supply that is designed to operate at 220V but is connected to a 110V power source requires additional current for operation The additional current may trip circuit breakers or cause other electrical issues with the input source Check input power source and cabling Use recommended input power Review this Manual If the issue persists see Getting Help Power supply lt number gt voltage rating does not match the system s requirements The system does not support mixed voltage power supplies Install a power supply with the correct voltage rating Power supply lt numbe
107. m memory tests are run during system boot Options are Enabled and Testing Disabled By default the System Memory Testing option is set to Disabled Memory Operating Specifies the memory operating mode The options available depending on the memory Mode configuration of your system are Optimizer Mode Advanced ECC Mode Mirror Mode Spare Mode and Spare with Advanced ECC Mode By default the Memory Operating Mode option is set to Optimizer Mode NOTE The Memory Operating Mode can have different defaults and available options based on the memory configuration Node Interleaving If this field is Enabled memory interleaving is supported if a symmetric memory configuration is installed If Disabled the system supports Non Uniform Memory architecture NUMA asymmetric memory configurations By default Node Interleaving option is set to Disabled Serial Debug Output By default it is set to disabled Processor Settings Screen Menu Item Description Logical Processor Allows you to enable or disable logical processors and display the number of logical processors If the Logical Processor option is set to Enabled the BIOS displays all the logical processors If this option is set to Disabled the BIOS only displays one logical processor per core By default the Logical Processor option is set to Enabled QPI Speed Allows you to set the QuickPath Interconnect data rate settings By default the QPI Speed option is set to Maximum data rate
108. n A properly seated cover is flush with the surface of the chassis Inside The System A CAUTION Many repairs may only be done by a certified service technician You should only perform 28 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Figure 7 Inside the Server Module 1 2 3 4 5 6 management riser card 7 hard drive SSD backplane PCle Mezzanine card 1 Fabric C 8 hard drives SSDs 2 PCle Mezzanine card 2 Fabric B 9 processor 2 and heat sink cooling shroud 10 memory modules A1 A6 processor 1 and heat sink memory modules B1 B6 Cooling Shroud The cooling shroud covers the memory modules and directs air flow in the system Removing The Cooling Shroud A A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Never operate your system with the cooling shroud removed The system may get
109. n In a mirrored configuration the total available system memory is one half of the total installed physical memory Half of the installed memory is used to mirror the active DIMMs In the event of an uncorrectable error the system will switch over to the mirrored copy This ensures SDDC and multi bit protection Memory installation guidelines NOTE The first memory channel for each processor Channel 1 is disabled and not available for Memory Mirroring e Memory channels 2 and 3 must be populated e Memory modules must be identical in size speed and technology es DIMMs installed in memory sockets with white release tabs must be identical and similar rule applies for sockets with black release tabs For example DIMMs installed in sockets A2 and A3 must be identical Sample Memory Configurations The following tables show sample memory configurations that follow the appropriate memory guidelines stated in this section K NOTE 16 GB quad rank RDIMMs are not supported K NOTE 1R 2R and 4R in the following tables indicate single dual and quad rank DIMMs respectively 33 Table 1 Memory Configurations Single Processor System Capacity in GB 2 20 24 32 48 96 128 192 DIMM Size in GB 2 16 16 32 32 Number of DIMMs 1 Table 2 Memory Configurations Two Processors System Capacity in GB 4 24 48 96 128 34 DIMM Size in GB 2 16 16 Number of
110. n is set to Enabled Allows you enable or disable execute disable memory protection technology By default the Execute Disable option is set to Enabled Allows you to control the number of enabled cores in each processor By default the Number of Cores per Processor option is set to All Specifies if the processor s support 64 bit extensions Displays the maximum core frequency of the processor Displays the bus speed of the processors NOTE The processor bus speed option is displayed only when both the processors are installed Displays the family and model number of each processor A submenu displays the core speed the amount of cache memory and the number of cores of the processor s SATA Settings Screen Menu Item Description Embedded SATA Allows the embedded SATA to be set to Off ATA AHCI or RAID modes By default Embedded PortA Port B SATA is set to AHCI Auto enables BIOS support for the device attached to SATA port A Off disables BIOS support for the device By default Port A is set to Auto Auto enables BIOS support for the device attached to SATA port B Off disables BIOS support for the device By default Port B is set to Auto 15 Boot Settings Screen Menu Item Description Boot Mode Allows you to set the boot mode of the system A CAUTION Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode If the operating system sup
111. nsupported Check CPU or BIOS revision System is unable to boot or may run in a degraded state Review the technical specifcations for supported processor types Unrecoverable CPU complex error detected on CPU lt number gt System is unable to boot or may run in a degraded state 79 Error Code CPU0008 CPU0010 CPU0023 CPU0100 CPU0101 CPU0102 CPU0103 80 Message Information Action Message Details Action Message Details Action Message LCD Message Action Message Details Action Message LCD Message Details Action Message Details Action Message 1 Turn system off and remove input power for one minute Reapply input power and turn system on 2 Make sure the processor is seated correctly 3 If the issue persists see Getting Help CPU number is disabled System is unable to boot or may run in a degraded state If unexpected check presence and system setup BIOS configuration CPU lt number gt is throttled The CPU is throttled due to thermal or power conditions Review system logs for power or thermal exceptions CPU lt number gt is absent CPU lt number is absent Check CPU Verify processor installation If present re seat the processor CPU lt number gt temperature is less than the lower warning threshold System performance may be degraded Check system operating environment CPU lt number gt temperature is less than the lower c
112. o servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION To avoid interference with other components in the server module the maximum allowable dimensions of the USB key are 15 9 mm wide x 57 15 mm long x 7 9 mm high Remove the server module from the enclosure Open the server module Locate the USB connector USB key If installed remove the USB key oF Wp a Insert the new USB memory key into the USB connector 40 6 Close the server module 7 Install the server module in the enclosure 8 Enter the System Setup and verify that the USB key is detected by the system 2 Figure 13 Replacing the USB Memory Key 1 USB memory key connector 2 USB memory key SD vFlash Card Replacing The SD vFlash Card 1 Remove the server module from the enclosure 2 If installed remove the SD vFlash card from the card slot NOTE The SD vFlash card slot is near the Fabric B PCle mezzanine card slot at the back corner of the server module 3 To install the SD vFlash card insert the contact pin end of the SD card into the card slot on the VFlash media unit with the card label side facing up E NOTE The slot is keyed to ensure correct insertion of the card 4 Press inward on the card to lock it into the slot Install the server module in the enclosure Figure 14 Replacing the SD vFlash Card 41 1 SD vFlash car
113. ode Details Information and status from the controller is unavailable Action Remove and reapply input power If the issue persists see Getting Help HWC6003 f Message The lt name gt controller is booting HWC6004 Message Cannot communicate with lt name gt controller Details Information and status from the controller is unavailable Action Remove and reapply input power If the issue persists see Getting Help HWC7002 Message Server lt number gt health changed to a warning state from a normal state Details Server lt number gt health changed to a warning state from a normal state Action Review System Log or front panel for additional information HWC7004 Sg F Message Server lt number gt health changed to a critical state from either a normal or warning state Details Server lt number gt health changed to a warning state from a normal state Action Review System Log or front panel for additional information HWC7006 Message Server lt number gt health changed to a nonrecoverable state from a less severe state Details Server lt number gt health changed to a warning state from a normal state 90 Error Code HWC7008 HWC7010 HWC7012 LNK2700 MEMO0000 MEMO0001 Message Information Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message LCD Message Details Action Revi
114. on Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message The control panel temperature is less than the lower warning threshold Control panel temperature is outside of range Ambient air temperature is too cool Check the system operating environment The control panel temperature is greater than the upper warning threshold Control panel temperature is outside of range Ambient air temperature is too warm or one or more fans may have failed Check the system operating environment and review event log for fan failures The control panel temperature is outside of the allowable range Control panel temperature is outside of range Ambient air temperature is too warm or cool Check the system operating environment and review event log for fan failures Processor module lt name gt voltage is less than the lower warning threshold Processor module lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Remove the processor module Inspect processor socket for bent pins 3 If the issue persists see Getting Help Processor module lt name gt voltage is less than
115. or cool The system board lt name gt temperature is outside of the optimum range Check Fans The memory module lt number gt temperature is less than the lower warning threshold Memory module lt number gt temperature is outside of range Ambient air temperature is too cool Check the system operating environment The memory module lt number gt temperature is less than the lower critical threshold Memory module lt number gt temperature is outside of range Ambient air temperature is too cool Check the system operating environment The memory module lt number gt temperature is greater than the upper warning threshold Memory module lt number gt temperature is outside of range Check Fans Error Code TMP0109 TMP0110 TMP0112 TMP0113 TMP0114 Message Information Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Ambient air temperature is too warm or one or more fans may have failed The system board lt name gt temperature is outside of the optimum range Check Fans The memory module lt number gt temperature is greater than the upper critical threshold Memory module lt number gt temperature is outside of range Check Fans Ambient air temperature is too warm or one or more fans may have failed Th
116. orage adapter is disabled lf adapter disabled unexpectedly re enable the storage adapter The backplane is absent The backplane is absent Check hardware The backplane may be necessary for proper operation System functionality may be degraded If removal was unintended check presence then reinstall or reconnect The backplane is disabled If disabled unexpectedly re enable backplane The PCle mezzanine card lt number gt is absent The PCle mezzanine card may be necessary for proper operation System functionality may be degraded Error Code HWC2006 HWC2008 HWC2011 HWC3000 HWC3002 HWC3004 Message Information Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message Details Action Message Action Message Action If removal was unintended check presence then reinstall or reconnect The lt name gt is not installed correctly The lt name gt is not installed correctly Check connection The device may be necessary for proper operation System functionality may be degraded Check presence then re install or reconnect A fabric mismatch detected between IOM and PCle mezzanine card lt number The fabric type for the IOM and PCle mezzanine cards must match Check chassis fabric type in CMC GUI and compare to the type of IOM or PCle mezzanine card The riser board cable or interconnect is
117. ports UEFI you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems By default the Boot Mode option is set to BIOS NOTE Setting this field to UEFI disables BIOS Boot Settings menu Setting this field to BIOS disables the UEFI Boot Settings menu Boot Sequence Retry Allows you to enable or disable the boot sequence retry feature If this field is enabled and the system fails to boot the system reattempts the boot sequence after 30 seconds By default the Boot Sequence Retry option is set to Disabled BIOS Boot Settings Allows you to enable or disable BIOS Boot options K NOTE This option is enabled only if the boot mode is BIOS UEFI Boot Settings Allows you to enable or disable UEFI Boot options K NOTE This option is enabled only if the boot mode is UEFI One Time Boot Allows you to enable or disable a one time boot from a selected device Integrated Devices Screen Menu Item Description Integrated RAID Allows you to enable or disable the integrated RAID controller By default the Integrated RAID Controller Controller option is set to Enabled User Accessible USB Allows you enable or disable the user accessible USB ports Selecting Only Back Ports On Ports disables the front USB ports and selecting All Ports Off disables both front and back USB ports By default the User Accessible USB Ports option is set to All Ports On Internal USB Port Allows you to enable or dis
118. r as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Remove the server module from the enclosure Open the server module Clear the server module NVRAM 57 If there is a still a problem with the server module remove and reinstall the server module in the enclosure Turn on the server module 6 Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help Troubleshooting The NVRAM Backup Battery A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product The battery maintains the server module configuration date and time information in the NVRAM when the server module is turned off You may need to replace the battery if an incorrect time or date is displayed during the boot routine You can operate the server module without a battery however the server module configuration information maintained by the battery in NVRAM is erased each time you remove power from the serve
119. r is absent Error Code PSU0031 PSU1201 PSU1202 PSU1203 PSU1204 Message Information LCD Message Details Action Message LCD Message Details Action Message Details Action Message Details Action Message LCD Message Details Action Message LCD Message PSU number is absent Check PSU The supply has been removed or has failed 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 If the issue persists see Getting Help Cannot communicate with power supply lt number Cannot communicate with PSU number Re seat PSU The power supply may operate however power supply monitoring will be degraded System performance may be degraded Remove and reinstall the power supply If the issue persists see Getting Help Power supply redundancy is lost The power supply will try to operate in a degraded state System Performance and power redundancy may be degraded or lost Check input power Reinstall the power supply If the issue persists see Getting Help Power supply redundancy is degraded The power supply will try to operate in a degraded state System Performance and power redundancy may be degraded or lost Remove input power and reinstall supply at the next service window The power supplies are not redundant Lost PSU redundancy Check PSU cables The current power operational mode is non redundant be
120. r module Therefore you must re enter the system configuration information and reset the options each time the server module boots until you replace the battery 1 Re enter the time and date through the System Setup 2 Remove the server module from the enclosure for at least one hour 3 Install the server module in the enclosure 4 Enter the System Setup If the date and time are not correct in the System Setup replace the battery If the problem is not resolved by replacing the battery see Getting Help K NOTE If the server module is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery K NOTE Some software may cause the server modules time to speed up or slow down If the server module operates normally except for the time maintained by the System Setup the problem may be caused by a software rather than by a defective battery 58 Using System Diagnostics If you experience a problem with your system run the system diagnostics before contacting Dell for technical assistance The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use the diagnostics results to help you solve the problem Dell Online Diagnostics Dell Online Diagnostics a stand alone suite of
121. r remove hardware e View the system hardware configuration e Enable or disable integrated devices e Set performance and power management thresholds e Manage system security You can access the System Setup using the e Standard graphical browser which is enabled by default e Text browser which is enabled using Console Redirection To enable Console Redirection in System Setup select System BIOS Serial Communication screen Serial Communication select On with Console Redirection NOTE By default help text for the selected field is displayed in the graphical browser To view the help text in the text browser you must press lt F1 gt Choosing The System Boot Mode System Setup enables you to specify the boot mode for installing your operating system e BIOS boot mode the default is the standard BIOS level boot interface 11 e UEFI boot mode is an enhanced 64 bit boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS You must select the boot mode in the Boot Mode field of the Boot Settings Screen of System Setup Once you specify the boot mode the system boots in the specified boot mode and you proceed then to install your operating system from that mode Thereafter you must boot the system in the same boot mode BIOS or UEFI to access the installed operating system Trying to boot the operating system from the other boot mode will cause the system to halt at
122. rature is outside of range Ambient air temperature is too cool Check the system operating environment The system board lt name gt temperature is less than the lower critical threshold System board lt name gt temperature is outside of range Ambient air temperature is too cool Check the system operating environment The system board lt name gt temperature is greater than the upper warning threshold 121 Error Code TMP0103 TMP0104 TMP0106 TMP0107 TMP0108 122 Message Information LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message System board lt name gt temperature is outside of range Ambient air temperature is too warm or one or more fans may have failed The system board lt name gt temperature is outside of the optimum range Check the fans The system board lt name gt temperature is greater than the upper critical threshold System board lt name gt temperature is outside of range Ambient air temperature is too warm or one or more fans may have failed The system board lt name gt temperature is outside of the optimum range Check the fans The system board lt name gt temperature is outside of range System board lt name gt temperature is outside of range Ambient air temperature is too warm
123. re detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help The memory module lt number gt lt name gt voltage is greater than the upper warning threshold Memory module lt number gt lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help The memory module lt number gt lt name gt voltage is greater than the upper critical threshold Memory module lt number gt lt name gt voltage is outside of range Error Code VLT0210 VLT0212 VLT0213 Message Information Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply e
124. resent remove both PCle mezzanine cards A CAUTION Do not lift the system board assembly by grasping a memory module processor or other components Hold the server module chassis with one hand lift and pull the system board retention latch with the other hand and then slide the system board out of the open end of the chassis Ensure that the 1 0 connector cover is still in place on the 1 0 connector at the back of the board Remove the memory modules and memory module blanks Remove the processor s Remove the storage controller card Figure 20 Removing and Installing the System Board 1 1 0 connector cover 4 tabs on system chassis 2 retention latch 5 slots in system board tray 3 system board Installing The System Board 1 Transfer the following components to the new system board a internal USB key b storage controller card c SD vFlash card d memory modules and memory module blanks e processor s and heat sink s or processor filler blank A CAUTION Ensure that the system board plate is parallel with the chassis 2 Slide the new system board into the open end of the server module chassis until the retention latch engages When the board assembly is installed correctly the tabs on the system board pan snap into the corresponding openings in the floor of the server module chassis 3 Replace the PCle mezzanine card s in their original locations 4 Reinstall the hard drive SSD backplane 5 Repla
125. ritical threshold CPU lt number gt temperature is outside of range System performance may be degraded Check system operating environment fans and heat sinks CPU lt number gt temperature is greater than the upper warning threshold System performance may be degraded Check system operating environment fans and heat sinks CPU lt number gt temperature is greater than the upper critical threshold Error Code CPU0104 CPU0200 CPU0201 CPU0202 Message Information LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message Details CPU lt number gt temperature is outside of range Check fans System performance may be degraded Check system operating environment fans and heat sinks CPU lt number gt temperature is outside of range CPU lt number gt temperature is outside of range Check fans System performance may be degraded Check system operating environment fans and heat sinks CPU lt number gt lt name gt voltage is less than the lower warning threshold Low voltages may be the result of a problem with the voltage regulator or a problem with the processor The low voltage may cause the processor to fail to operate 1 Turn system off and remove input power for one minute 2 Reapply input power and turn system on 3 Ensure the processor is seated correctly 4 Ifthe issue persi
126. ry installation to supported system memory configurations Reduce system configuration to minimum memory configuration Remote access controller configuration failed Remote access controller configuration failed Check screen message System BIOS could not configure the Remote Access controller Cycle input power and power on the system If the issue persists see Getting Help CPU configuration failed CPU configuration failed Check screen message The current processor configuration is unsupported or encountered a fatal exception during POST Review system processor configuration and reduce the system to the minimum configuration Incorrect memory configuration Error Code PST0254 PST0256 PSU0001 PSU0002 PSU0003 Message Information LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Action Message LCD Message Details Action Message LCD Message Details Action Incorrect memory configuration Review User Guide System BIOS detected an invalid memory population Reinstall memory to match supported memory configuration General failure after video General failure after video Check screen message System BIOS detected a functional or configuration issue during system POST Check system video and review event log for additional information POST fatal error detected POST fatal error detec
127. ry sockets B2 and B5 channel 3 memory sockets B3 and B6 General Memory Module Installation Guidelines This system supports Flexible Memory Configuration enabling the system to be configured and run in any valid chipset architectural configuration The following are the recommended guidelines for best performance UDIMMs and RDIMMs must not be mixed x4 and x8 DRAM based DIMMs can be mixed For more information see Mode Specific Guidelines A maximum of two UDIMMs can be populated in a channel A maximum of two quad rank RDIMMs can be populated in a channel A maximum of two single or dual rank RDIMMs can be populated in a channel One quad rank RDIMM and one single or dual rank RDIMM can be populated per channel Populate DIMM sockets only if a processor is installed For single processor systems sockets A1 to A6 are available For dual processor systems sockets A1 to A6 and sockets B1 to B6 are available Populate all sockets with white release tabs first and then black Populate the sockets by highest rank count in the following order first in sockets with white release levers and then black For example if you want to mix quad rank and dual rank DIMMs populate quad rank DIMMs in the sockets with white release tabs and dual rank DIMMs in the sockets with black release tabs In a dual processor configuration the memory configuration for each processor must be identical For example if you populate socket A1 for processor 1
128. s a ZIF processor socket do not use force When the processor is positioned correctly it drops down into the socket with minimal pressure c Close the processor shield d Rotate the socket release lever down until it is locked in position A CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket Install the heat sink If you are Reinstalling a Use a clean lint free cloth to remove the existing thermal grease from the heat sink heat sink Upgrading a If a new heat sink was supplied with the processor install it processor Reinstalling a Clean any remnants of thermal grease from the processor processor a Open the grease applicator included with your processor kit and apply all of the thermal grease in the applicator to the center of the topside of the new processor b Place the heat sink on the processor c Tighten the four retention sockets to secure the heat sink to the server module system board NOTE Do not over tighten the heat sink retention screws when installing the heat sink To prevent over tightening tighten the retention screw until resistance is felt and stop once the screw is seated The screw tension should be no more than 6 in lb 6 9 kg cm If applicable install the cooling shroud Close the server module Install the server modulein the enclosure As the system boots it detects the presence of the new processor and automatic
129. s down the backplane until the connectors on the backplane and the system board are fully engaged Install the hard drives SSDs in their original locations 49 5 6 Close the server module Install the server module in the enclosure System Board Removing The System Board A CAUTION Many repairs may only be done by a certified service technician You should only perform Sd 276 50 50 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Remove the server module from the enclosure Open the server module Install an 1 0 connector cover on the 1 0 connector s at the back of the board A WARNING The processor and heat sink can become extremely hot Be sure the processor has had sufficient time to cool before handling WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components NOTE If you are removing more than one hard drive SSD label them so you can replace them in their original locations Remove the hard drives SSDs Remove the hard drive SSD backplane Remove the cooling shroud If p
130. server module Slide the server module into the enclosure until the module release handle engages and locks the server module in place Reinstall the front bezel Opening And Closing The Server Module Opening The Server Module AN CAUTION Many repairs may only be done by a certified service technician You should only perform Ea Pon gt troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE It is recommended that you always use a static mat and static strap while working on components in the interior of the system Remove the server module from the enclosure Install the 1 0 connector cover Press the release button and slide the cover toward the back of the server module Carefully lift the cover away from the server module 27 Figure 6 Opening and Closing the server module 1 1 0 connector cover 2 server module cover 3 release button 4 cover alignment pins and notches Closing The Server Module 1 Ensure that no tools or parts are left inside the server module 2 Align the notches in the edges of the chassis with the cover alignment pins on the inner sides of the cover 3 Lower the cover onto the chassis 4 Slide the cover until it clicks into positio
131. service a hard drive SSD In many situations the hard drive SSD can be serviced while the server module is powered on CAUTION If you need to power off the server module to service a hard drive SSD wait 30 seconds after the server module s power indicator turns off before removing the hard drive SSD Otherwise the hard drive SSD may not be recognized after it is reinstalled and the server module is powered on again Configuring The Boot Drive The drive or device from which the system boots is determined by the boot order specified in the System Setup Removing A Hard Drive SSD From A Hard Drive SSD Carrier 1 2 Remove the four screws from the slide rails on the hard drive SSD carrier Lift the hard drive SSD out of the hard drive SSD carrier 41 A gt Figure 18 Removing and Installing a Hard Drive SSD in a Hard Drive SSD Carrier 1 hard drive SSD 2 screw holes 4 3 hard drive SSD carrier 4 screws 4 Installing A Hard Drive SSD In A Hard Drive SSD Carrier 1 Insert the hard drive SSD into the hard drive SSD carrier with the drive s controller board s connector end of the drive at the back of the carrier 2 From the back of the carrier slide the drive into the carrier 3 Align the screw holes on the hard drive SSD with the holes on the hard drive SSD carrier A CAUTION To avoid damaging the drive or the carrier do not overtighten the screws 4 Attach the four screws to secure the hard drive SSD to t
132. shooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE If you are installing just one processor it must be installed in socket CPU1 1 If applicable remove the processor DIMM blank 2 Unlatch and rotate the socket release lever 90 degrees upward and ensure that the socket release lever is fully open 3 Use the tab on the processor shield to rotate the processor shield upward and out of the way 4 If applicable remove the socket protective cap from the processor shield To remove the socket protective cap push the cap from the inside of the processor shield and move it away from the socket pins K NOTE It is recommended that you install remove the socket protective cap from the processor shield with the processor shield in the open position 44 CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket Install the processor in the socket a Align the processor with the socket keys on the ZIF socket b Setthe processor lightly in the socket Because the system use
133. should have already changed the value to reflect the newly installed memory If the value is incorrect one or more of the memory modules may not be installed properly Check to ensure that the memory modules are firmly seated in their sockets Run the system memory test in the system diagnostics PCle Mezzanine Cards The server module supports Dell PCle mezzanine cards x8 PCle Gen 2 cards are supported No other mezzanine cards such as Ethernet Fibre Channel or InfiniBand are supported on server modules configured for the VRTX enclosure The PCle mezzanine cards provide an interface between server modules and the PCle switches in the enclosure NOTE Single PCle mezzanine card operation is not supported Two PCle mezzanine cards are required per server module to support the PCle expansion cards and PERC card based shared storage on the enclosure E NOTE For proper operation make sure that both PCle mezzanine cards are set to Enabled in the system setup Removing A PCle Mezzanine Card Ba CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Remove the server modulefrom the enclosure Open
134. ssis power level current is less than the lower critical threshold Chassis power level current is outside of the optimum range 73 Error Code Message Information Action f f 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help AMP0320 f f Message Chassis power level current is greater than the upper warning threshold Details Chassis power level current is outside of the optimum range Action f i 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help AMP0321 f Message Chassis power level current is greater than the upper critical threshold Details Chassis power level current is outside of the optimum range Action 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help AMP0322 i Message Chassis power level current is outside of range Details Chassis power level current is outside of the optimum range Action f 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help ASR0000 Message The watchdog timer expired Details The operating system or an application failed to communicate within t
135. ssor detected an error while performing an Intel Trusted Execution Technology TXT operation CPU detected an error while performing a TXT operation Check system configuration TXT CPU microcode boot failure System configuration may have changed Check system hardware inventory and software configuration BIOS Authenticated Code Module detected an Intel Trusted Execution Technology TXT error during POST BIOS detected a TXT error during POST Check system configuration TXT Post failure System configuration may have changed Check system hardware inventory and software configuration SINIT Authenticated Code Module detected an Intel Trusted Execution Technology TXT error at boot SINIT detected a TXT error at boot Check system configuration TXT initialization failure System configuration may have changed Error Code SEC0600 SEC0602 SEC0604 SEC0606 SEC0608 SEC0610 SEL0002 Message Information Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Check system hardware inventory and software configuration A secure mode violation detected This may apply to a physical or remote access attempt Check system logs for intrusion attempts and ensure strong password policies User password violation detected This may apply to a physical or remo
136. sts see Getting Help CPU lt number gt lt name gt voltage is less than the lower critical threshold CPU lt number gt lt name gt voltage is outside of range Re seat CPU Low voltages may be the result of a problem with the voltage regulator or a problem with the processor When the critical threshold is crossed the processor will fail to operate The system may power down 1 Turn system off and remove input power for one minute 2 Reapply input power and turn system on 3 Ensure the processor is seated correctly 4 Ifthe issue persists see Getting Help CPU lt number gt lt name gt voltage is greater than the upper warning threshold High voltages may be the result of problem with the voltage regulator or a problem with the processor Elevated voltages may result in 81 Error Code CPU0203 CPU0204 CPU0700 82 Message Information Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action damage to the processor or other electronic components in side the system 1 Turn system off and remove input power for one minute 2 Reapply input power and turn system on 3 Ensure the processor is seated correctly 4 Ifthe issue persists see Getting Help CPU lt number gt lt name gt voltage is greater than the upper critical threshold CPU lt number gt lt name gt voltage is outside of range Re seat CPU Hi
137. sue persists see Getting Help Programmable interval timer error Programmable interval timer error Power cycle system System BIOS detected an failure with the programmable interval timer during POST Remove and reapply input power If the issue persists see Getting Help Parity error Parity error Power cycle system Error Code PST0138 PST0139 PST0140 PST0141 PST0142 Message Information Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action System BIOS detected a parity error during post Remove and reapply input power If the issue persists see Getting Help Superl0 failed SuperlO failure Power cycle system System BIOS detected a failure with the SIO Remove and reapply input power If the issue persists see Getting Help Keyboard controller failed Keyboard controller failed Power cycle system System BIOS detected a failure with the Keyboard Controller Remove and reapply input power If the issue persists see Getting Help System management interrupt initialization failed SMI initialization failed Power cycle system System BIOS failed to initialize the system management interrupt Remove and reapply input power If the issue persists see Getting Help QuickPath Interconnect QPI fatal error QuickPath
138. sue persists see Getting Help CPU lt number gt voltage regulator module is incorrectly configured CPU lt number gt voltage regulator module incorrectly configured Check configuration System performance may be degraded or the system may fail to operate Review this manual for proper configuration and installation procedures CPU lt number gt voltage regulator module is absent CPU lt number gt voltage regulator module absent Check module 85 Error Code HWC1001 HWC1002 HWC1005 HWC1006 HWC1009 HWC1010 HWC1015 86 Message Information Details Action Message LCD Message Details Action Message Action Message LCD Message Details Action Message Action Message LCD Message Details Action Message Action Message Details System performance may be degraded or the system may fail to operate If removal was unintended check presence and reinstall The lt name gt is absent The lt name gt is absent Check hardware The absent device may be necessary for proper operation System functionality may be degraded Reinstall or reconnect the hardware The lt name gt is disabled If device disabled unexpectedly re enable device The storage adapter is absent The storage adapter is absent Check hardware The storage adapter may be necessary for proper operation System functionality may be degraded Install storage adapter The st
139. t the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System or Setup password if the Password Status is Locked To delete or change the existing System and or Setup password 1 To enter System Setup press lt F2 gt immediately after a power on or reboot 2 Inthe System Setup Main Menu select System BIOS and press lt Enter gt The System BIOS screen is displayed 3 Inthe System BIOS Screen select System Security and press lt Enter gt The System Security screen is displayed 21 E In the System Security screen verify that Password Status is Unlocked Select System Password alter or delete the existing system password and press lt Enter gt or lt Tab gt Select Setup Password alter or delete the existing setup password and press lt Enter gt or lt Tab gt K NOTE If you change the System and or Setup password a message prompts you to re enter the new password If you delete the System and or Setup password a message prompts you to confirm the deletion Press lt Esc gt to return to the System BIOS screen Press lt Esc gt again and a message prompts you to save the changes NOTE You can disable password security while logging on to the system To disable the password security turn on or reboot your system type your password and press lt Ctrl gt lt Enter gt Operatin
140. te access attempt Check system logs for intrusion attempts and ensure strong password policies A setup password violation detected This may apply to a physical or remote access attempt Check system logs for intrusion attempts and ensure strong password policies The network boot password violation detected This may apply to a physical or remote access attempt Check system logs for intrusion attempts and ensure strong password policies A password violation detected This may apply to a physical or remote access attempt Check system logs for intrusion attempts and ensure strong password policies An QOut of band password violation detected This may apply to a remote access attempt Check system logs for intrusion attempts and ensure strong password policies Logging is disabled This message is displayed when event logging of a specific type is disabled by the user 117 Error Code SEL0006 SEL0008 SEL0010 SEL0012 SEL1204 SEL1209 118 Message Information Action Message Details Action Message Details Action Message Details Action Message Details Action Message LCD Message Details Action Message Details If unintended re enable logging All event logging is disabled This message is displayed when all event logging has been disabled by the user If unintended re enable logging Log is full When the event log is full addit
141. ted System BIOS detected a functional or configuration issue during system POST Check system video and review event log for additional information Power supply lt number failed PSU lt number failed Check PSU Remove and reinstall the power supply If the issue persists see Getting Help A predictive failure detected on power supply lt number gt Predictive failure on PSU lt number gt Check PSU System performance and power redundancy may be degraded or lost Remove and reinstall the power supply at the next service window If the issue persists see Getting Help The power input for power supply lt number gt is lost Power input for PSU lt number gt is lost Check PSU cables The power supply is installed correctly but an input source is not connected or is not functional Verify the input source is attached to the power supply Verify the input power is within the operating requirements for the power supply 107 Error Code PSU0004 PSU0005 PSU0006 PSU0007 PSU0008 PSU0016 108 Message Information Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message Details Action Message Details Action Message The power input for power supply lt number gt is outside of the allowable range Power input for PSU number is outside of range Check PSU cables The operating requirements for the power supp
142. the media If unintended remove the media and disable write protection The chassis is open Intrusion detected Check chassis cover The chassis is open System performance may be degraded and security may be compromised Close the chassis Check system logs Error Code SEC0001 SEC0002 SEC0003 SEC0004 SEC0005 SEC0006 SEC0031 Message Information Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message LCD Message Details Action The drive bay is open The drive bay is open A drive may be added or removed System performance may be degraded Close the drive bay Check system logs The 1 0 card area is open The 1 0 card area is open I O cards may be added or removed System performance may be degraded Close the 1 0 card area Check system logs The processor area is open The processor area is open A drive may be added or removed System performance may be degraded Close the processor area Check system logs The LAN is disconnected The LAN is disconnected Network performance may be degraded If unintentional connect network cable Unauthorized docking is detected A removable component may have been tampered with or installed incorrectly or does not meet system requirements Check removable hardware components for correct installat
143. the lower critical threshold Processor module lt name gt voltage is outside of range Error Code VLT0102 VLT0103 VLT0104 Message Information Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Remove the processor module Inspect processor socket for bent pins 3 If the issue persists see Getting Help Processor module lt name gt voltage is greater than the upper warning threshold Processor module lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Remove the processor module Inspect processor socket for bent pins 3 If the issue persists see Getting Help Processor module lt name gt voltage is greater than the upper critical threshold Processor module lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs
144. then populate socket B1 for processor 2 and so on Memory modules of different sizes can be mixed provided that other memory population rules are followed for example 2 GB and 4 GB memory modules can be mixed Depending on mode specific guidelines populate two or three DIMMs per processor one DIMM per channel at a time to maximize performance For more information see Mode Specific Guidelines If memory modules with different speeds are installed they will operate at the speed of the slowest installed memory module s or slower depending on system DIMM configuration Mode Specific Guidelines Three memory channels are allocated to each processor The allowable configurations depend on the memory mode selected NOTE x4 and x8 DRAM based DIMMs can be mixed providing support for Reliability Availability and Serviceability RAS features However all guidelines for specific RAS features must be followed x4 DRAM based DIMMs retain Single Device Data Correction SDDC in either memory optimized independent channel or Advanced ECC modes x8 DRAM based DIMMs require Advanced ECC mode to gain SDDC The following sections provide additional slot population guidelines for each mode 32 Advanced ECC Lockstep Advanced ECC mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8 DRAMs This protects against single DRAM chip failures during normal operation Memory installation guidelines e Memory sockets A1 A4 B1 and B4 are
145. tion and the serial device Displays the failsafe baud rate for console redirection The BIOS attempts to determine the baud rate automatically This failsafe baud rate is used only if the attempt fails and the value must not be changed By default the Failsafe Baud Rate option is set to 11520 Allows you to set the remote console terminal type By default the Remote Terminal Type option is set to VT 100 VT220 17 Menu Item Redirection After Boot Description Allows you to enable or disable to the BIOS console redirection when the operating system is loaded By default the Redirection After Boot option is set to Enabled System Profile Settings Screen Menu Item System Profile CPU Power Management Memory Frequency Turbo Boost CIE C States Monitor Mwait Memory Patrol Scrub Memory Refresh Rate Memory Operating Voltage Collaborative CPU Performance Control Description Allows you to set the system profile If you set the System Profile option to a mode other than Custom the BIOS automatically sets the rest of the options You can only change the rest of the options if the mode is set to Custom By default the System Profile option is set to Performance Per Watt Optimized DAPC DAPC is Dell Active Power Controller NOTE The following parameters are available only when the System Profile is set to Custom Allows you to set the CPU power management By default the CPU Power Management option is set
146. tion your thumb firmly over the processor socket release lever and release the lever from the locked position Rotate the lever 90 degrees upward until the processor is released from the socket Hold the tab on the processor shield and rotate it upward and out of the way If applicable remove the socket protective cap from the processor shield To remove the socket protective cap push the cap from the inside of the processor shield and move it away from the socket pins K NOTE It is recommended that you install remove the socket protective cap from the processor shield with the processor shield in the open position CAUTION The socket pins are fragile and can be permanently damaged Be careful not to bend the pins in the socket when removing the processor out of the socket Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor 43 CAUTION If you are permanently removing a processor you must install a socket protective cap and a processor DIMM blank in the vacant socket to ensure proper system cooling The processor DIMM blank covers the vacant sockets for the DIMMs and the processor Figure 16 Removing and Installing a Processor 1 processor 4 socket keys 2 2 processor shield 5 socket release lever 3 notches in processor 2 Installing A Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform trouble
147. to ensure proper system cooling The processor DIMM blank covers the vacant sockets for the DIMMs and the processor Remove the server module from the enclosure Open the server module Remove the cooling shroud Locate the appropriate memory module socket s Press the ejectors on the memory module socket down and out to allow the memory module to be inserted into the socket If a memory module blank is installed in the socket remove it Retain removed memory module blank s for future use A CAUTION Handle each memory module only on either card edge making sure not to touch the middle of the memory module Align the memory module s edge connector with the alignment key on the memory module socket and insert the memory module in the socket 14 E NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way Press down on the memory module with your thumbs to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed Repeat step 5 through step 7 of this procedure to install the remaining memory modules Install the cooling shroud Close the server module Install the server module in the enclosure Optional Press lt F2 gt to enter the System Setup and check the System Memory setting The system
148. torage Controller Card 54 4 Troubleshooting Your System een 55 Safety First For You and Your System 55 Troubleshooting System Memor office Eich VC Troubleshogotiog USR Helge ege a a a deed groe Eed Troubleshooting An Internal SD Card Troubleshooting Proce SSO S ria a eieiei e Troubleshooting The Server Module System Board 57 Troubleshooting The NVRAM Backup Batter 58 Using System E E 59 BRONIE DIE EE 59 Dell Embedded System Diagnostics 59 When To Use The Embedded System Diagnostics 59 Running The Embedded System Diagngsttes EE 60 System Diagnostic Controls aiena aaraa ee cosy cecosweasiou us dota vainetien Jeti saline SEA Eet calves 60 6 dumpers And ODER Ee 61 System Board Jumper Setting e r dedececasseschevalavisoescadcateshsatesessascateavachbvacasscsevsidavasseds AE A AAAA 61 System Board CoN E CUO eebe e raei ae aaa e ele banteaice 62 Disabling A Forgotten Bassword AEN 63 SEI CN 65 BDV SEIU GS Seat OS A E eer 69 ECD Status EE 69 Viewing Be ET EE 69 Removing LCD Messages 69 System Error Me SSaQeSs ccsccvievsecccavessesveessevecscaventecvscreduscscceveussevcerccisdsveusestseucutcouseescunddesuscevesderseusesvavsdevscuedseedbeies 69 Wang Mesegupe aiser ee A EE EA WEE desde 138 Diagnostico OU csiccisccsccdivecsievavseaseassiasdichecciveevscvesavevoursevdegetevelveevourscsssbeasveutecdalestuel venddlestseviuensdludendsnatectes 138 EE E AA E attert elteren EE 138 iS ETSI aTa aE EE 139 Contacting M DE DA EEE E A T Eens 13
149. ts see Getting Help Correctable memory error rate exceeded for lt ocation gt Correctable memory error rate exceeded for lt ocation gt Re seat memory The memory may not be operational This an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Memory device at location lt ocation gt failed to transition to a running state Memory device lt ocatior gt failed to transition to a running state Re seat memory The memory may not be operational This an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Memory device at location lt ocatior gt failed to transition to in test The memory may not be operational This an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help 93 Error Code MEM1012 MEM1016 MEM1205 MEM1206 MEM1208 MEM1212 94 Message Information Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message Details Memory device at location lt ocation gt is in a degraded state The memory may not be operational This an early indicator of a possible future uncorrectable error Re seat the memory modules
150. ve the server module from the enclosure If the Internal SD Card Redundancy option is set to Disabled replace the failed SD card with a new SD card Install the server module in the enclosure Enter the System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy mode is enabled Check if the new SD card is functioning properly If the problem persists see Getting Help 39 Figure 12 Replacing the SD Card 1 SD card 1 4 USB connector 2 SD card 2 5 SD card slot identification label 3 management riser card Internal USB Key The server module provides an internal USB connector for a USB flash memory key The USB memory key can be used as a boot device security key or mass storage device To use the internal USB connector the Internal USB Port option must be enabled in the Integrated Devices screen of the System Setup To boot from the USB memory key you must configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup For information on creating a bootable file on the USB memory key see the user documentation that accompanied the USB memory key Replacing The Internal USB Key A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due t
151. voltage is outside of range The lt name gt voltage is outside of range Error Code VLT0218 VLT0219 VLT0220 Message Information Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help The lt name gt voltage is less than the lower warning threshold The lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help The lt name gt voltage is less than the lower critical threshold The lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re
152. wn and out on the ejectors on each end of the socket until the memory module pops out of the socket Install the cooling shroud Close the server module Install the server module in the enclosure 35 Figure 10 Installing and Removing a Memory Module or Memory Module Blank 1 memory module or memory blank 4 socket 2 edge connector 5 alignment key 3 ejectors 2 Installing Memory Modules A A gt gt oP WN gt 36 WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those sockets CAUTION If you are permanently removing a processor you must install a socket protective cap and a processor DIMM blank in the vacant socket
153. xceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help The memory module lt number gt lt name gt voltage is outside of range Memory module lt number gt lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help The disk drive bay lt name gt voltage is less than the lower warning threshold The disk drive bay lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help The disk drive bay lt name gt voltage is less than the lower critical threshold The disk drive bay lt name gt voltage is outside of range 131 Error Code VLT0214 VLT0215 VLT0216 132 Message Information Details Action Message LCD Message Details Action Mess
154. y UEFI and BIOS boot settings Displays options to enable or disable integrated device controllers and ports and to specify related features and options Displays options to enable or disable the serial ports and specify related features and options Displays options to change the processor power management settings memory frequency and so on Displays options to configure the system security settings like system password setup password TPM security and so on It also enables or disables support for local BIOS update and the power button on the system Displays options to change the system date time and so on System Information Screen Menu Item System Model Name System BIOS Version Description Displays the system model name Displays the BIOS version installed on the system 13 Menu Item Description System Service Tag Displays the system Service Tag System Manufacturer Displays the name of system manufacturer System Manufacturer Displays the contact information of the system manufacturer Contact Information Memory Settings Screen Menu Item Description System Memory Size Displays the amount of memory installed in the system System Memory Type Displays the type of memory installed in the system System Memory Displays the system memory speed Speed System Memory Displays the system memory voltage Voltage Video Memory Displays the amount of video memory System Memory Specifies whether syste
155. y configuration check memory device at location lt ocatiom Unsupported memory configuration Check memory lt ocation gt The memory may not be seated correctly misconfigured or has failed Memory size is reduced Check the memory configuration Re seat the memory modules If the issue persists see Getting Help Memory device at location lt ocation gt is throttled System performance is degraded If unexpected review system logs for power or thermal exceptions Error Code MEM0010 MEM0022 MEMO0701 MEM0702 MEM1001 MEM1003 Message Information Message LCD Message Details Action Message Details Action Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Memory device at location lt ocation is over heating Memory device lt ocation gt is over heating Check fans System performance is degraded If unexpected review system logs for power or thermal exceptions Memory device at location lt ocation is absent The memory may not be seated correctly misconfigured or has failed Memory size is reduced Re seat the memory modules If the issue persists see Getting Help Correctable memory error rate exceeded for lt ocation gt The memory may not be operational This an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persis
156. y fail to operate or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A PCI system error was detected on a component at bus lt bus gt device lt device gt function lt func gt PCI system error on bus lt bus gt device lt device gt function lt unc gt Power cycle system System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A bus correctable error was detected on a component at bus lt bus gt device lt device gt tunction lt func gt System performance may be degraded 97 Error Code PCI1316 PCI1318 PCI1320 PC11322 PCI1342 98 Message Information Action Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message Details Action Cycle input power update component drivers if device is removable reinstall the device at the next scheduled service time A bus uncorrectable error was detected on a component at bus lt bus gt device lt device gt tunction lt func gt System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A fatal error was detected on a component at bus lt bus gt device lt device gt function lt func
157. ystem cables 3 If the issue persists see Getting Help The memory module lt name gt voltage is greater than the upper warning threshold Memory module lt number gt lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help The memory module lt name gt voltage is greater than the upper critical threshold Memory module lt number gt lt name gt voltage is outside of range System hardware detected an over voltage or under voltage condition 135 Error Code VLT0228 VLT0230 VLT0231 136 Message Information Action Message LCD Message Details Action Message Details Action Message Details Action If multiple voltage exceptions occur consecutively the system may power down in fail safe mode 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help The memory module lt name gt voltage is outside of range Memory module lt number gt lt name gt voltage is outside of range System hardware detected an over volt
158. zzanine card with the corresponding socket on the system board Lower the card into place until it is fully seated and the plastic clip on the outer edge of the card fits over the side of the server module chassis Close the retention latch to secure the PCle Mezzanine card 8 9 Close the server module Install the server module in the enclosure Management Riser Card The management riser card provides two SD card slots and a USB interface dedicated for the embedded hypervisor This card offers the following features Internal Dual SD interface maintains a mirrored configuration using SD cards in both slots and provides redundancy Single card operation single card operation is supported but without redundancy Replacing The SD Card E NOTE The SD card in the lower card slot is the primary card SD1 and the SD card in the upper card slot is the Em P OD secondary card SD2 Enter the System Setup and ensure that the Internal SD Card Port is enabled A CAUTION If the Internal SD Card Redundancy option is set to Mirror Mode in the Integrated Devices screen of the system setup you must follow the instructions in step 4 through step 6 to avoid loss of data NOTE When an SD card failure occurs the Internal SD Card Redundancy option in the System Setup is set to disabled and the internal dual SD module controller notifies the system On the next reboot the system displays a message indicating the failure Remo

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