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Training Center Manager - Less Stress Instructional Services

1. This button refreshes the screen and reloads all of the pick lists You ll need to do this if you ve made additions to some of the client lists in the ADMIN section so that the pick lists reflect the new changes 1 LINK CERT This button allows a scanned instructor card to be linked to an instructor It performs the exact same function that the LINK CERT button in the INSTRUCTOR part of the ADMIN section does 2 HOW CERT This button displays a certification that you ve previously linked to this instructor It performs the exact same function that the SHOW CERT button in the INSTRUCTOR part of the ADMIN section does STUDENTS TAB Instructors Students Full Name Jack Kevorkian MD Student ID 3 Course ID First Name Jack c DOB 67671932 Dele 2g dent 2 M Initial f e DL Last Name Kevorkian MD c Leg iSS Street fi 23 Expin Avenue a Profile EN ame Listing City Endoftheline c Confirmed IV Initial l N State aL cf Zip 22232 Status Pass F Recent il fi Score l 30 Certificate Email kevorkian traininingcentermanager co a Printer ae i Student Phone 444 444 4444 a Cet Pintet Da Misc why did this guy take a resuscitation course E Email Last Name FullStudentName Confirm Ae Cer Printe Status JEma JSM Alda MD Alan Alda MD Pass _aalda trainingcentermanage Letter Kevorkian M Jack Kevorkian MD Pass ikevorkian traininingcenter Confirm Nightingale F Florence Nightingale Pass _
2. John Mateus Birthday and enter the appropriate date and mark it taught If you are routinely checking expirations as most TCM users quickly get in the habit of doing TCM will provide you with an alert on the EXPIRATION REPORT in plenty of time to get me a present OTHER SAFETY STUFF TCM can give you a way of making computerized and hard copies of other safety records Let s say you are the safety officer of a company and are responsible for checking the fire extinguishers monthly You can create a course called Fire Extinguishers and assign a student profile to each fire extinguisher under name you could list 3 floor west wing hallway for example or just number the extinguishers and list them by number From there you could change the status of each extinguisher to PASS if they inspected well or FAIL if they were not sufficiently charged or had some other deficiency You could put in the name of the person doing the inspections under Instructor Printing a roster gives you a hard copy of the inspection and you can adjust the expiration date to remind you of the next time you need to perform the inspection You can do this for any item that requires periodic inspection such as first aid kits SCBA or defibrillators SUBMIT YOUR OWN COOL STUFF Have you thought up a great off label use for TCM If so call us with it at 888 277 3671 or email it to jmateus lessstress com If we use it in the TCM manual we ll
3. by 11 letter sized paper but without an expiration date field Excellent for miscellaneous inservices or other generic training that does not require retraining Wallet W EXP Creates wallet sized completion cards in a portrait orientation on a 8 7 by 11 letter sized paper Excellent for miscellaneous inservices or other generic training Wallet W O EXP Creates wallet sized completion cards in a portrait orientation on a 8 by 11 letter sized paper but without an expiration date field Excellent for miscellaneous inservices or other generic training that does not require retraining TC SCHEDULE This button opens a report that shows all the training center activity within a range of dates into the future It is formatted for easy reading and can be helpful for scheduling staff and other administrative functions 22 NOTE This report only shows courses that have been placed into the schedule using the SESSION SCHEDULER If you created the course in the database but did not use the SESSION SCHEDULER to identify then the course meets the course will not appear on the TC SCHEDULE Do look fat in this http www CPRinstructor com Everyone at the training center wants to look their best for the next semester of classes CONFIGURE TCM S Training Center Configuration Training Center Data Registration Printer Configuration The Less Stress Training Center Manag
4. confirmations to instructors to the clients etc On the left toolbar there are options COURSE LISTING This button takes you to the list of courses without closing this screen It s a shortcut so that you can look something up quickly without going to the Main Menu or closing the current record TC ADMIN This button takes you to the list of courses without closing this screen It s a shortcut so that you can look something up quickly without going to the Main Menu or closing the current record TC Schedule This button takes you to the Training Center Schedule without closing this screen It s a shortcut so that you can look something up quickly without going to the Main Menu or closing the current record Close Form This button closes the courses list and goes to whatever screen is below There are also several tabs on this screen COURSE DETAILS TAB This is where you account for the COURSE information Course Details PE x Listi The fields are 1 CLIENT The group sponsoring hosting the course You can enter new clients on from this tab or enter them from your TC ADMIN screen 2 SITE The location of the class for this client Some CLIENTS have multiple SITES and TCM allows you to track them this way 3 EXPECTED STUDENTS Number of students expected at the class This field when using the Optional TCM WEBSERVICES will control how many seat
5. or View Site Details This button shows the details of the currently highlighted client or site New Client Record This button opens a new window to look at a Client profile Toggle Clients Sites This button switches from viewing the clients to viewing the sites and vice versa Export Course Data This exports all the course session and student data for all the courses this client has run into three files This function was for exporting data between TCM utilities but may not be used in the future Delete Client This button deletes the client s profile from the list Toggle Clients Sites This button toggles between the list of CLIENTS and the list of SITES Update List This button reloads the list of clients sites displayed so that changes will be represented appropriately 14 INSTRUCTORS TAB amp Administration Instructors Imports And Reports Administrative All Instructors Name Status Phone Cel Ed SID iM 5 n M fid gce View Selected Print Instructors Print Selected Print Details Instructor Course Load Instructor All Instructors Details Report Details Instructor Communications Instructor Instructor This tab keeps track of your instructor information You can use the following buttons Instructor Communications This button allows you to send email to or print mailing labels for all the instructors that are marked ACTIVE in your instructor database Delete Instruct
6. registration page because they either think that you have to pay immediately if you do or they simply want to play with the program immediately and don t take the time Please realize that if you don t input that information TCM cannot print it on to the various forms and cards it uses Be sure to type in all of the information in the REGISTRATION page you get 45 trial uses regardless of how much data you put in there 33 Q My certificate printing does not line up perfectly when I generate certificates Whats wrong A Printers interpret the data from TCM in slightly different ways You may need to adjust the top and or left margin on your printer setup to get a perfect print Try before you hit PRINT REPORT when printing cards click the PAGE SETUP button and adjust the following margins To mowe the text UP on the certificates make the TOP MARGIN smaller Whatever you take off the TOP MARGIN be sure to add that exact amount to the BOTTOM MARGIN Tomove the text DOWN on the certificates make the TOP MARGIN larger Whatever you add to the TOP MARGIN be sure to subtract that exact amount to the BOTTOM MARGIN To move the text LEFT on the certificates make the LEFT MARGIN smaller Whatever you take off the LEFT MARGIN be sure to add that exact amount to the RIGHT MARGIN To move the text RIGHT on the certificates make the LEFT MARGIN larger Whatever you add to the LEFT MARGIN be sure to subtract that exact amount to the R
7. you notice that all of your certifications look a bit high or low on the paper you can adjust the TOF to move every template in TCM up or down A negative TOF adjustment moves the templates up whereas a positive TOF adjustment moves the templates down PAGE SETUP This provides you with a report of where all of the margin and column settings are configured for all the templates in the program It is helpful for exact calculations of printouts but mostly to perfectionists Mailing Labels to Students This prints a mailing label for every student in the PRINT CERTIFICATES screen Remember this only imports passing students so some students may not get a label generated with this button if they failed the course or are incomplete Confirm Printing This button puts the current date into the CERTIFICATE PRINTED box in the student profile to document when the cards were generated Useful for when a student calls looking for a missing certificate and asks when did you print mail it There are also print buttons that generate cards along a give template They are dividing into different accrediting bodies AMERICAN HEART ASSOCIATION AHA CARD PRINTING Mailer This button will print your student profiles on American Heart Association certificates Use this button to print on to AHA cards that come 2 to a sheet the self mailer certificates Card This button will print your student profiles on American H
8. 2 This button will print your student profiles on to MFA Automated External Defibrillation Title card certificates Use this button to print on to the landscape horizontal oriented cards from MFA NATIONAL SAFETY COUNCIL CARD PRINTING CPR First Aid old This button will print your student profiles on to older pre 2005 National Safety Council certificates Use this button to print on to the CPR and First Aid certificates CPR First Aid new This button will print your student profiles on to newer G2005 National Safety Council certificates Use this button to print on to the CPR and First Aid certificates CPR Pro AED BBP This button will print your student profiles on to National Safety Council certificates Use this button to print on to CPR for Professional Rescuers AED and Bloodborne Pathogens certificates This is mostly for older CERTs and is largely outdated as some of these programs or certificates have been phased out Defensive This button will print your student profiles on to National Safety Council certificates Use this button to print on to NSC Defensive Driving Course certificates GENERIC PRINTING BUTTONS Letter W EXP Creates a Proof of Training certificate of completion in a landscape orientation on a 8 by 11 letter sized paper Excellent for miscellaneous inservices or other generic training Letter W O EXP Creates a Proof of Training certificate of completion in a landscape orientation on a 8
9. 8 277 3671 Sales Information email jmateus lessstress com Shareware Registration http www CPRinstructor com register htm REGISTERED USERS Tech Support phone 888 CPR EMS1 or 888 277 3671 Tech Support email support lessstress com Tech Support website http Awww CPRinstructor com supporttcm htm HEY DID YOU KNOW OK OK weve plugged the company generously in this product swear this is the last time Less Stress Instructional Services is a full service health and safety company that can supply training consulting and products for training centers worldwide Here are some of the services we provide 31 Specialized Train the Trainer Courses We can provide instructor training in CPR and First Aid as well as specific safety and OSHA compliance training such as Bloodborne Pathogens Hazard Communication Forktruck Lift truck etc Products and supplies We have a fully stocked instructor shop where you get one stop shopping for all your instructor needs Call us at 888 277 3671 or visit http www Lessstress com store Instructor Support and Community Our instructor website has ample free resources for trainers such as a newsletter lesson plans downloadable programs and a legal database Have a look at http Awww CPRinstructor com Simulators The CPR Simulator Have your students save the patient from their home computer It s a great way for non clinicians to practice CPR skills h
10. Fnightingale trainingcenter Mailing Labels Broadcast Email This is where you place students into the course You can begin adding students into the program simply by entering data into the blank fields When you ve entered sufficient data into the fields for this student hit NEW STUDENT and it will add the info to the list on the bottom of the screen blank out the top fields and return the cursor to the first input field Quick Notes DOB Date of Birth DL Driver s License Lic a medical license or certification number Profile Cannot be entered in TCM It s designed to be used with a Staff Management Utility called Training Center Staff Manager that will be released soon You can use your mouse to highlight a student When you highlight a student you use the following buttons Delete Student This button generates removes the currently highlighted student from the database Email Confirm This button sends an email confirmation to the student The content of the email can be set in the TC Admin section under CONFIRMATION TEMPLATES Letter Confirm This button sends a letter confirmation to the student The content of the email can be set in the TC Admin section under CONFIRMATION TEMPLATES Card Confirm This button sends a postcard confirmation to the student Mailing Labels This button generates mailing labels for ALL the course participants This can be used for mai
11. IGHT MARGIN HAVE A QUESTION CALL US AT 888 277 3671 s 203 HDL http www CPRinstructor com A paranoid schizophrenic s medical alert tag TCM Tutorial This is a quick tutorial to get you started with TCM It will allow you to perform most of the more common class functions on a trial basis without using real students or certification cards Using this tutorial will allow you to see TCM in action before you buy it to make sure that it s right for you Step 1 Enter your data Let us first enter all of the particulars of our training center Boot up the program From the MAIN MENU click on the CONFIGURE TCM button Fill in all fields with the information of your center Leave fields that are not applicable blank Ignore the REGISTRATION CODE field Click MAIN MENU 34 Step 2 Make an instructor Next let us create an instructor to teach the courses Click on TC ADMINISTRATION Click on the INSTRUCTORS tab Click on ADD NEW INSTRUCTOR BUTTON Enter the following information in the respective field Thomas Teacher 123 Main Street Anytown NJ 00000 Phone 555 555 5555 Pager 555 555 5556 Email tteacher domain com Certified AHA CPR Instructor Certified ASHI CPR Instructor Monitored 10 02 00 Click on ADD NEW INSTRUTOR then click on MAIN MENU Step 3 Make a course Open to the Public Now we are ready to create our first course Click on ADD NEW COURSE In the CLIENT fie
12. NT REPORT Hit CLOSE REPORT Try this operation again but using the type of certificate you use the most Click on the COORDINATION TAB Click on the CONFIRM TO CLIENT BY LETTER this opens up the letter that will be printed for clients Click PRINT REPORT this will print your letter Click CLOSE REPORT Click PRINT INSTRUCTOR CONFIRMATION this opens up the letter that will be printed for instructors Click PRINT REPORT Click CLOSE REPORT Click EMAIL INSTRUCTOR CONFIRMATION this will open a letter and automatically start an email using your default MAPI email client You will have a chance to confirm the email before sending by using the SEND button on your email utility Click CLOSE REPORT Click PRINT ENROLLMENT This prints a letter of the enrolled students that you can send to instructors Click PRINT REPORT Click CLOSE REPORT YOU WILL WANT TO SPEND SOME TIME USING THE PRINT SCREENS TO MAKE SURE YOUR SETTINGS ARE PERFECTLY ADJUSTED PLEASE MAKE SURE TCM WORKS WELL WITH YOUR PRINTER BEFORE RUNNING REAL CERTIFICATES THROUGH YOUR PRINTER Step 4 Notify Expired Students In this part of the tutorial you can search for expired students and send them notifications so that they will hopefully train with you again Begin at the MAIN MENU Click TC ADMINISTRATION Click on the IMPORTS AND REPORTS tab In the FROM DATE field enter 11 20 00 In the TO DATE field enter 12 31 08 Click EXPIRATION SUMMARY FOR CLIENTS You should s
13. TCM You will find this important if you run internally developed training programs that aren t pre canned bya publisher From the Main Menu click ADD NEW COURSE In this COURSE DETAILS screen fill out all the fields for your program 26 Click SCHEDULE SESSION button and enter the start and end times for this program If it s a fairly short program lt 8 hours just hit the INSERT SESSION ONE button and TCM will automatically calculate it for you Click the INSTRUCTORS tab Highlight the chosen instructor from the list AVAILABLE list Make sure his her certifications to teach are current when they pop up in the CREDENTIALS column Click the RIGHT arrow button to move the instructor to the ASSIGNED column Repeat for as many instructors as necessary Highlight the instructor in the ASSIGNED column whose name you want to print on the back of the student certificates Click the UP arrow to make him her the LEAD instructor If you make a mistake click the DOWN arrow to DEMOTE that instructor from the LEAD position Click the STUDENTS tab Enter the information for the first student into the appropriate fields Click NEW STUDENT or use ALT N as a shortcut Repeat the data entry for each student in the course How do print a roster in TCM First you need to establish the course details and students as in How do enter a new course into TCM above Then From the Main Menu click VIEW EDIT COURSES Double clic
14. TING This button takes you to the list of courses without closing this screen It s a shortcut so that you can look something up quickly without going to the Main Menu or closing the current record TC ADMIN This button takes you to the list of courses without closing this screen It s a shortcut so that you can look something up quickly without going to the Main Menu or closing the current record TC Schedule This button takes you to the Training Center Schedule without closing this screen It s a shortcut so that you can look something up quickly without going to the Main Menu or closing the current record Close Form This button closes the courses list and goes to whatever screen is below There are several tabs on this screen which will be described in later pages There are also several tabs you can use to navigate between functions CLIENTS Takes you to the client area of the ADMIN section INSTRUCTORS Takes you to the instructor area of the ADMIN section IMPORTS AND REPORTS Takes you to the reports section of the ADMIN section ADMINISTRATIVE Takes you to the ADMINISTRATIVE section of the ADMIN section Poh 13 CLIENTS TAB amp Administration Eee Imports And Reports Less Stress Instructional Corporate John Mateus 973 427 9692 jmateus lessstress com 55E This tab keeps track of your clients and course sites You can use the following buttons View Client Details
15. Training Center Manager Less Stress Instructional Services The Ultimate Software Package for Running Your Training Agency VERSION 4 and after SUPPORTS American Heart Association National Safety Council American Safety amp Health Institute Medic First Aid EMS Safety Services Less Stress Instructional Services 111 East Highland Parkway Roselle NJ 07203 888 277 3671 973 427 9692 Fax 908 241 1433 http www CPRinstructor com DISCLAIMER This product is an independent creation of Less Stress Instructional Services It is not affiliated with licensed or endorsed by the American Heart Association the National Safety Council the American Safety amp Health Institute Medic First Aid or EMS Safety Services Training Center Manager User s Manual Topic What is Training Center Manager Who would use Training Center Manager The Main Menu Course Selection Screen Course Details Screen Course Details Tab Instructors Tab Students Tab Coordination Tab TC Administration Clients Tab Instructors Tab Import and Reports Tab Administrative Tab Certificate Printer AHA Certificates AAOS Certificates ASHI Certificates ESS Certificates MFA Certificates NSC Certificates Generic Certificates TC Schedule Configure TCM How do l Really cool stuff you can do with TCM Support and other TCM details Contact Information Hey did you know FAQ Frequently Asked Questio
16. allows TCM to differentiate it from other courses 7 Date This is the date of note of the class typically the first date of the first session of the course 8 Course Type This is the type of course scheduled CPR for Healthcare Providers for example 9 Client This is the organization receiving the training Microsoft Corporation for example 10 Site This is the location of the organization receiving the training New York City NY for example 11 Status This changes the course status PENDING COMPLETED 12 Export This Course This button exports the data for the selected course to c TCMail Outbox It will overwrite a previously exported course that is stored in that Outbox so use it with caution Before you use this button select a course from the list by highlighting the course s gray box 13 Clone This Course This button makes an exact duplicate of the course that is currently selected with a new ID number Handy when you do back to back courses at the same site with the same group of participants Just clone the course change the course type and you re off and running Before you use this button select a course from the list by highlighting the course s gray box 14 Delete This Course This button removes the current course from the database permanently Before you use this button select a course from the list by highlighting the course s gray box 15 Add New Cours
17. are not recoverable 19 tructor com Ins f f WWW CPR http Most credit the recent CPR training craze with the release of celebrity manikins THE CERTIFICATE PRINTER amp Certificate Printer 2 8 15 2008 Exp Date AHA ID 1010101 My Training Center Name AFA IC hee The certificate printer is where you can generate course completion certification cards for your students This is a powerful time saver for you when generating proof of training for your students You will see data imported 20 into this screen from the STUDENTS tab in the COURSE DETAILS screen A few quick notes about this screen Any data made to the data on this screen is not permanent and will not be changed in the STUDENTS tab If you wish to make a change to the students certificate information but not edit it in the permanent TCM record do it here The program will only import the data of students set to PASS under STUDENT STATUS in the COURSE DETAILS screen If you do not set them to PASS the program assumes they do not deserve a certificate and does not import them the software is very ethical You can delete students by clicking the DELETE RECORD button This removes the student from the print run but does remove their record from the course record in the COURSE DETAILS screen The following buttons are on this screen ADMINISTRATIVE BUTTONS TOF Adjustment Adjusting the TOF moves template up and down If
18. can also import and export programs from this list as well as delete a program you wish to be rid of 2 Add New Course This button will take you a blank Course Details window You will spend most of your time in this part of the program This is where you schedule the program and enter registrations You will also use it to confirm student attendance at the session 3 TC Administration This button will take you to the Administration section of TCM where you can add instructors course types clients sites run reports and do other administrative functions 4 TC Schedule This will give you a report that will show on one printable schedule everything booked between a range of dates This is helpful for giving you an idea of that your training center s volume looks like during that period of time The default values are from the first of the current month to the end of the current month 5 TCM Version Number This is the version of TCM you are using This will be helpful to know if you are registering the software calling tech support or otherwise trying to troubleshoot something with the software 6 TCM Support Page This opens a browser window and takes you to the Training Center Manager Support Webpage Working internet connection is required for this button to work 7 Configure TCM This button will take you to the TCM Registration Screen where you can enter your training center in
19. ce on the course roster and again on the training certificate Plus any other additional documentation you might use In TCM you do this once and print all everything from there without additional typing confirmations certs and rosters Additional benefits include the ability to look students up with a couple of mouse clicks instead of searching through file cabinets REALLY handy for those times when a student calls and says Uh lost my card and took the class in Uh don t remember but it was snowing outside 32 and the ability of sending them expiration notices when their training expires Plus the cards look much more professional when you print them on a machine Q Do have to have internet access on the computer use TCM on A No not necessarily You can use TCM on any computer but if you do not have internet access you will not be able to use the email confirmation and expiration features We happen to think that s one of the coolest parts of the program If you can live without it you should be fine on a non internet enabled computer Q We don t collect email addresses from students Can TCM still be useful to us A Yes We understand not all training centers are using the internet for their training TCM gives you the option of using letters labels or postcards to communicate with your students We do however HIGHLY RECOMMEND that you begin to ask students for email addresses The cost of ma
20. course info from c TCMail Inbox and formulate it into the appropriate TCM tables You will have the chance to match information sent to you to matching information in your TCM database next Match the COURSE TYPE CLIENT and SITE fields on the left in green to COURSE TYPE CLIENT and SITE in your TCM database in the middle in white using the picklist If there is no matching value meaning the course client or site do not exist in your TCM database because they are new then click the appropriate APPEND button to add them to the picklist You will then be able to select them on the picklist This will only add the name of the Client Site or Course not any additional information Be sure to go back later and fill out the additional fields in those profiles such as address and phone number of a client if you need to maintain additional information Click NEXT when you are happy with the matches Match the INSTRUCTOR S fields on the left in green to INSTRUCTOR NAMES in your TCM database in the middle in white using the picklist If there is no matching value meaning the instructor does not exist in your TCM database because he she is new then click the appropriate APPEND button to add him her to the picklist You will then be able to select the instructor on the picklist This will only add the name of the instructor not any additional information Be sure to go back later and fill out the additional fields in those profiles such as address an
21. d phone number of the instructor if you need to maintain additional information Click FINISH when you are happy with the matches The course should now appear in the database when you click the VIEW EDIT button on the main menu REALLY COOL STUFF YOU CAN DO WITH TCM From playing with the program and being a trainer you ve probably discovered a number of useful functions TCM can perform for your training center Some obvious advantages are roster printing certificate printing and notifications to students Remember however that TCM is really just a specialized database You can take advantage of this database to perform other functions that are not specifically what the program was designed for Here are some Off Label Uses for TCM SCHEDULE MEETINGS Do you have regular meetings with staff or other groups Perhaps you are in charge of the company safety committee Do you hate the hour you spend emailing or writing to everyone so that they don t forget to show up Just make a course called SAFETY COMMITTEE MEETING and input all your attendees From there you can print a roster to that they can sign in leave the student address field blank so that there is enough room and you can email them confirmations with a couple of mouse clicks For next month s meeting just alter the date Very cool 29 MAKE A REMINDER Let s say you have an important date to remember such as John Mateus birthday Make a course called
22. ddress in his her profile Then From the Main Menu click VIEW EDIT COURSES Double click the gray box next to the course you want to print from Click the COORDINATION tab Click the PRINT INSTRUCTOR CONFIRMATION button This will create a preview of the confirmation that will fit into a 10 window envelope Hit EMAIL INSTRUCTOR CONFIRMATION if you d rather email them confirmations If it looks acceptable click the PRINT REPORT button and your letter will emerge from your printer Exit the print screen by clicking CLOSE REPORT f the confirmation does not state the end time on the bottom of the letter it is likely because you did not schedule the session in the SESSION SCHEDULER See page 7 for using SESSION SCHEDULER How do send a list of enrollees to instructors in TCM First you need to establish the course details and students as in How do enter a new course into TCM above It is also critical that the client in question have a full mailing address in their profile Then From the Main Menu click VIEW EDIT COURSES Double click the gray box next to the course you want to print from Click the COORDINATION tab Click the PRINT CURRENT ENROLLMENT button This will create a preview of the confirmation that will fit into a 10 window envelope If it looks acceptable click the PRINT REPORT button and your letter will emerge from your printer Exit the print screen by clicking CLOSE REPORT How do export a course to a
23. e This button opens a window with blank course details so that you can add a new program to the database 16 Import a Course This button take an exported course from C TCmail Inbox and adds it to the database Excellent from communications between TCM users or for importing from the free TCI package that you can give your instructors 17 Certificate Printer This button is a shortcut so that you can take the participants in the selected course and go directly to the PRINT CERTIFICATES screen 18 Close Form This button closes this screen and goes to whatever screen is below 19 Main Menu This button closes the courses list and goes to the Main Menu COURSE DETAILS SCREEN Se Edt view Tools EE oo 00 AM y gt ae ae Certificate Exp Bora Course Hours 16 TC Schedule Close Form Course Sort Code n i Lee Record Menu This is where you can schedule a program and do the basics of accounting for a program There are four areas to look at that all perform different functions 1 Course Details This provides information about the course itself when where what topic etc 2 Instructors This allows you to assign staff to the course 3 Students This allows you to input participants into the course 4 Coordination This allows you to send
24. eart Association certificates Use this button to print on to AHA cards that come 3 to a sheet II For version 4 0 these buttons will open a window that asks for an old pre 2006 format and a newer 2007 and on card selection When the pre 2006 cards are phased out the sub window will disappear AMERICAN ACADEMY OF ORTHOPAEDIC SURGEONS AAOS ECSI CARD PRINTING CERT1 This button will print your student profiles on ECSI AAOS certificates Use this button to print on to AAOS cards that come 9 to a sheet AMERICAN SAFETY amp HEALTH INSTITUTE ASHI CARD PRINTING ALL G2005 Certs This button will print your student profiles on to American Safety amp Health Institute certificates Use this button to print on all the new Guidelines 2005 certificates from ASHI OLD AED BBP O2 This button will print your student profiles on to American Safety amp Health Institute certificates Use this button to print on older ASHI Emergency 21 Oxygen Bloodborne Pathogens and AED certificates from previous generations EMS SAFETY SERVICES ESS Cert 1 This button will print your student profiles on to ESS certificates Use this button to print on to the portrait vertical oriented cards from ESS MEDIC FIRST AID CARD PRINTING Cert 1 This button will print your student profiles on to MFA Automated External Defibrillation Title card certificates Use this button to print on to the portrait vertical oriented cards from MFA Cert
25. ee some classes pop up on a list Click PRINT LIST next to any of the courses This will generate a letter that you can print and place in a 10 window envelope for mailing Click CLOSE REPORT CLICK EMAIL LIST next to any of the courses This will generate the same letter as above but also automatically attach it to an email and address that email to the email address in that client s profile You will have the ability to not send the email by not hitting the SEND button on your email program When the ON SITE COORDINATOR is enabled TCM will now send all confirmations and expirations to this person instead of the individual participants This allows you as the center to communicate with the person who authorizes pays for or otherwise books training courses Try to send this person a course confirmation and expiration notice on your own Cancel the email and hit CLOSE FORM on the window with the course lists Click on AGENCY COURSE LOAD this opens a report with the classes you have conducted within the identified date range Click on PRINT REPORT 36 Thank you for trying the TCM Tutorial Now go out and play with the program some more If you like it great Call us mail us or visit our website to register the product If you don t like it email us at support lessstress com and tell us why Good luck with your position as a Training Coordinator NEW FOR VERSION 4 0 COURSE AREA Sign In Sheets buttons for linking sign in sheets t
26. er Name Of Training Center My Training Center Name Address City 2 State Zip Web Site i Phone Fax AHA Site Designations Email ECSI Educational Ctr AHA CTC AHA Contact Info ASHI Training Center Note This is where you can register your copy of TCM The information you put into these fields also is used during roster certificate and notification printing so be sure everything is correctly entered 23 NAME OF TRAINING CENTER The name of your training center This information will be printed on the top of your training rosters as well as used for generating your unlock code to use the program permanently It will also be sent to your students when you confirm them of notify them of expiration It is vital that you enter this correctly the first time You will not be able to alter it when you enter the registration code and unlock the package ADDRESS Your center s address CITY Your center s city State Your center s state Zip Your center s zip code Website The website for your training center Phone Your center s phone number Make sure it is the line you want registrations to come in on as it gets sent to participants during confirmation and expiration Fax Your center s fax number Email The email address you want your students to use to reach the center Do not use an address that is only checked once a week as
27. erman Confirmation 101 Eastern Avenue Kearny NJ 07032 Email Instructor Confirmation Print Current Enrollment List Email Enrollment To Instructor Email Enrollment To Client This screen is very helpful as a starting point for all of the administrative tasks of firming up a training session You can see at a glance relevant Client Site and Instructor information You can also send out confirmations to all the parties involved The following buttons provide this for you Confirm to Client By Letter This button creates an 872 by 11 letter to confirm the clients program It opens it in Print Preview mode and you can look at it for details and print it from there Email Client Letter This button creates a TXT attachment of the letter and automatically launches the default MAPI email client to send it You can cancel to prevent sending if you hit the button by mistake Client Mailing Label This button creates a mailing label for the client should you want to send them course completion cards or other materials The default label size is AVERY 5160 Print Instructor Confirmation This button creates an 8 by 11 letter to confirm the instructor for a program The confirmation is a sort of Work Order that provides instructors with course date time expected participation contact name contact phone number AV equipment at site and special notes for the program they are running You must
28. ers CTC s Training Sites and even really busy instructors It was also designed for American Safety amp Health Institute ASHI training centers instructors Medic First Aid MFA Trainers EMS Safety Services and also National Safety Council NSC Training Agencies Many trainers that perform functions other than emergency care also use TCM They use it because it allows them a convenient way to schedule confirm track and communicate with program participants It can even print certificates of completion on certificate paper or regular 872 by 11 paper It s a great tool for corporate trainers or training safety officers Like oh my god you need to connect the little cable thingees to the patient s like totally bare chest Then you need to like plug in the connector You are like totally in trouble if you touch the patient so be sure to like stand clear http www CPRinstructor com In an attempt to gain sales in the high school market one company launches TEENAED The Main Menu E Training Center Manager BAA Bie Edit view Tools The Main Menu is where it all begins It is the where most of your navigation to the other elements of the program will start You should have a number of buttons on the screen including 1 View Edit Courses This button will take you to the Courses List where you can look at previously entered programs You
29. es This button opens a window that allows you to change the instructor certification types You can add new ones associate an accrediting organization or change the certification period National Accrediting Organizations This button opens a window that allows you to change the list of accrediting bodies such as AHA ASHI NSC MFA and EMSSS Client Types This button opens a window that allows you to change the types of client available on the pick list The client type will be helpful in a later release from Less Stress Promotions Manager Student Status Types This button opens a window that allows you to change the list of student status types IMPORTANT Always leave student status type 1 as PASS If you change it to something else it will make certificate printing and import export functions fail in many cases Training Center AHA Sites This button opens a window that allows you to change the AHA Sites available on the pick list on the COURSE DETAILS screen Course Sort Codes This button opens a window that allows you to edit the different SORT CODES that TCM uses SORT CODES allow you to create different categories of classes so that when your students are registering online an RN looking for an ACLS course does not have to scroll through your offerings for the lay community CPR Create as many sort codes as you need to differentiate your markets and the TCM WEBSERVICES website will display courses together with ot
30. f your like courses together for registration For example you can separate your RN education courses from your EMT continuing education programs 13 OPEN TO THE PUBLIC This checkbox is strictly for use with the TCM WEBSERVICES utility By putting a check in the box WEBSERVICES will display this course on the website for registrations If you do not check the box the website will not display this course on line for student sign ups 14 SCHEDULER This pick list documents who booked the class It is designed to create accountability in an environment where multiple people are scheduling courses You can enter new schedulers in the TC ADMIN section of the program 15 SIGN IN SHEETS This button links a scanned roster on your hard drive to this class By clicking LINK FILE you can identify a file to link to this class By clicking SHOW FILE you will be able to see a document you previously linked to this class 16 SCHEDULE SESSION This button opens a window that allows you to specify the date start and end times for every session of a course amp frmMultiSessionSchedules Form Course Number Total Course Course Course Course Start Date 8 15 2008 ID Of Class Start End End 5 Sessions Hours Time Time Date Course Start Time 9 00 Total Course Hows 16 Multi Session Schedules TC 5 Session Date R DE ee Be a Ur e mop TO TOO This window is extremely important since it displays on the emailed confirmations
31. for the instructors clients and students If your course has only one session a shortcut button called INSERT SESSION ONE will place the first session for you based on the date and time information provided in the COURSE DETAILS page The INSTRUCTORS REQUIRED field allows you to dictate how many staff members you would like to have at each session This is helpful for courses that have lecture days light staffing and lab days heavy staffing INSTRUCTORS TAB amp Course Details Seles O Listi Tificate Pon This is where you assign instructors to the course Simply highlight them on the left side and hit the right arrow 4 button on the screen to assign them to the course To remove them from the program highlight them on the right window and hit the left arrow button 4 on the screen Before you assign the instructor you will be able to see his her instructor certifications and expiration dates in the CREDENTIALS screen so that you do not by mistake assign an instructor who is expired or improperly credentialed You will need to assign a LEAD to the program This person s name will be on the certification cards issued and will be the first placed name on the course roster Use the MAKE LEAD button 5 to make an assigned highlighted instructor the LEAD for this program Use the DEMOTE FROM LEAD button 5 to remove lead status of an assigned highlighted lead instructor 3 Update
32. formation and punch in your registration code and unlock the program 8 TC Manual This button opens up this document in windows PDF format This might actually be how you got to this document 9 DEMO s This is how many times you can still boot up TCM before it locks up and stops working If TCM locks up you will be able to recover your data by purchasing the program but you cannot access the data unless you purchase the data 10 Registration Status This tells you if the program has been registered purchased or not If it is Not Registered it means this version has not accepted the unlock code that can be purchased at our website If it is Registered then it has already accepted the unlock code and can be used indefinitely Quit TCM This takes you out of the program and back to Windows The Course Selection Screen E Training Center Manager 1 2 amp Course Selection DbIC k To Find Dbl Cik T Course Find Date 0 7 18 2008 J 14 15 1617 This screen shows the programs you have scheduled and or have taught You can click on the gray block 5 on the left to select a course or can double click on it to open that program You can hit the SORT buttons on top ID DATE COURSE TYPE CLIENT SITE STATUS marked 1 above to sort by those criteria You can also double click on a course s details a name of a client like ABC Corporation above to
33. give you a 25 00 credit towards any purchase from the on line training store http www CPRinstructor com The International Brotherhood of Resuscitation Laborers finally takes their demands to the picket line SUPPORT AND TCM DETAILS BUYING TCM TCM currently retails for 249 95 This includes one year of tech support and upgrades when you purchase the package meaning you can call the toll free number if you need assistance We do our best to keep some knowledgeable staff on hand to assist with the program but given the unpredictable nature of this new product we may have trouble providing tech support at times Here are some suggestions before you call tech support 1 Buy the product Tech support is not available to shareware users You must buy the program before using the toll free line for help Sorry but we can t run a company on good intentions 2 Use the email support If your question is not critical or does not need immediate attention use the support lessstress com email address for support We can provide written steps by email and we promise to have something for you in less than one business day This really is the ideal tech support format Of course if you are a registered user with a critical problem such as an angry mob besieging your office looking for their CPR cards we would be happy to help at 888 277 3671 3 Read the manual This user manual is very short less than 40 pages and pr
34. hanges Other buttons COPY ALL This button sets a field for auto copy When you set a field to auto copy all future students you create will have information prefilled from the original student record that you ve autocopied For example if your first student lives at 123 Main Street and you hit the autocopy button for the ADDRESS every time you create a new student TCM will fill his her address in as 123 Main Street You can change the autocopied information if it does not apply but this is designed as a time saver when you have multiple students that all use the same address like an office address Now you too will perform thoracotomy under the supervision of your instructor http www CPRinstructor com Watch then Practice teaching goes horribly wrong at the local medical school 11 COORDINATION TAB amp Course Details TBR E Course Details GA Instructors students ination e Client Site Course ID Less Stress Instructional Services Less Stress Instructional Services l i 2 111 East Highland Parkway 111 East Highland Parkway i Roselle NJ 07203 Roselle NJ 07203 John Mateus John Mateus 973 427 9692 973 427 9692 a jmateus lessstress com Capacity 35 Participants Equip Notes One Philips AED Special Just to the left of the ambulance company Instructions Instructors Assigned Print Instructor Pl i Lead Pon Tificate 201 555 5556 rtificate trainingcent
35. her like courses in the same SORT CODE Schedulers This button opens a window that allows you to add the initials of the people who schedule courses This way if there is a new question about a course that is recently added to TCM you will know who booked that class UNDER MAINTAIN DATABASE Find Backup Location This button identifies the location of your TCM_Bak mdb backup file You only need to edit this link if you move the file to another location If you did not move this file please do not edit this link Backup Data to Harddrive This button makes a copy of all your data to a file in your TCMv3 folder called TCM_Bak It can be used to restore your data in the event of a problem or to upgrade to the next version of TCM You should periodically hit this button to insure a relatively updated backup of TCM is on the drive as well as copy this file to a CD or other removable media as your backup of the program Restore Backup Data This button copies the data from TCM_Bak and overwrites the current data in your tables DO NOT PLAY WITH THIS FEATURE unless you really want to overwrite your current data overwritten data is not recoverable Purge Old Records This button dumps all courses from the database that occurred before a designated date It allows you to remove old courses that you do not need from the database as too much data to sort through makes TCM slower to operate Purge data carefully as purged courses
36. ight the instructor in the ASSIGNED area Click on the MAKE LEAD button the up arrow this will be the instructor printed on the certification cards Click on the STUDENTS TAB Enter some information for each field Then click the NEW STUDENT BUTTON After entering some students let s say 5 6 students here are some suggestions STUDENT 2 Yourself with your own email address paper address and other vital data STUDENT 3 A significant other or good friend who will not mind getting email or paper correspondence from you STUDENT 4 A colleague who works with or near you who will not mind getting email or paper correspondence from you We suggest someone who also runs this sort of training Click on the COURSE ROSTER button 35 Click on PRINT REPORT this will print the roster to your default printer Click on CLOSE REPORT Highlight a student Click on LETTER CONFIRM this will show you the letter that will go out to the students Click on PRINT REPORT Click on CLOSE REPORT Click on EMAIL CONFIRM this will open a letter and automatically start an email using your default MAPI email client You will have a chance to confirm the email before sending by using the SEND button on your email utility Click on CERTIFICATE PRINTER Click on the CPR First Aid Essentials button under the ASHI heading you will now see a report with all the students in a template suitable for printing on ASHI certification cards Hit PRI
37. iling a letter is currently 0 42 n the US The cost of sending an email is 0 00 in the US without factoring in the monthly ISP If you train 1000 students per year and send them both a confirmation and an expiration you just saved your center 840 in postage costs alone Factor in the paper ink envelopes hassle and time and the savings increase significantly from there Q We run a very popular training class that we created ourselves Can we use TCM to administer this program A Yes Use the program like any other program and use the CERT COMPL button in the certificate printing engine to create an 8 7 by 11 certificate of completion If you d like you can run the certificates on commercially purchased certificate paper for a more sophisticated look Q When import a course to the certificate engine seem to lose students start with a class of 20 in the COURSES screen but when I click to the PRINT CERTIFICATES screen I only have 18 students What gives A 9 out of 10 times this happens because you didn t set some of the student status to PASS TCM will not generate certs for students who did not pass the program the software is very ethical Set all the students to PASS in the COURSES screen and then click PRINT CERTIFICATES You should now have the appropriate number of students in the printing engine Q I m not sure the software is worth 249 95 A This may seem like a lot of money for a shareware pr
38. int from Click the COORDINATION tab Click the EMAIL CLIENT LETTER button This will create a preview of the confirmation as well as launch your MAPI email client Outlook Netscape etc and create an email with an attachment of the confirmation letter To send the email just hit the SEND button on your email client How do send letter confirmations to clients in TCM First you need to establish the course details and students as in How do enter a new course into TCM above It is also critical that the client in question have a full mailing address in his her profile Then From the Main Menu click VIEW EDIT COURSES Double click the gray box next to the course you want to print from Click the COORDINATION tab Click the CONFIRM CLIENT BY LETTER button This will create a preview of the confirmation that will fit into a 10 window envelope If it looks acceptable click the PRINT REPORT button and your letter will emerge from your printer Exit the print screen by clicking CLOSE REPORT f the confirmation does not state the end time on the bottom of the letter it is likely because you did not schedule the session in the SESSION SCHEDULER See page 7 for using SESSION SCHEDULER How do send letter email confirmations to instructors in TCM First you need to establish the course details and students as in How do enter a new course into TCM above It is also critical that the instructor in question have a full mailing a
39. k the gray box next to the course you want to print from Click the STUDENTS tab Click the PRINT ROSTER button You will see a preview on the roster on the screen If it looks acceptable click the PRINT REPORT button and your roster will emerge from your printer Exit the print screen by clicking CLOSE REPORT How do print student certificates in TCM First you need to establish the course details and students as in How do enter a new course into TCM above Then From the Main Menu click VIEW EDIT COURSES Double click the gray box next to the course you want to print from Click the STUDENTS tab Click the CERTIFICATE PRINTER button You will see students imported into this screen Remember TCM will only import into this Certificate Printer screen students that are marked as PASS in the STUDENT STATUS field You will also see a number of buttons that correspond to the type of certificate you are looking to print you can see what each button corresponds to what certificate of this manual in the section entitled CERTIFICATE PRINTER starting on page 18 Once you click on the appropriate certificate button you will see a preview on the roster on the screen If it looks acceptable click the PRINT REPORT button and your roster will emerge from your printer Exit the print screen by clicking CLOSE REPORT f the print layout does not seem perfect on your particular printer when you print certificates you can adjust the layou
40. ld click on the NEW button In the COMPANY line write FAKE CLIENT Add some fake information to the rest of the fields all the way down to CLIENT NOTES It does not really matter when you write in there just have fun Click on COPY ASSISTANT This will open a small screen with the client s data in it Ignore this screen Click on ADD NEW SITE Then click on the INSERT CLIENT DATA button to take the data from the COPY ASSISTANT screen and place it into the ADD NEW SITE fields Hit CLOSE FORM then hit CLOSE FORM again on the CLIENT DATA site Your new client should now be available in the CLIENT picklist Click the down arrow and find the client on the picklist Click on SITE picklist select the site you just entered If it is not available from the picklist click the INSTRUCTORS tab and then the COURSE DETAILS tab again and try the SITE picklist once more This is sometimes necessary to refresh the contents of the SITE picklist On COURSE TYPE select CPR for Healthcare Providers Click on START DATE and enter today s date Click on START TIME and enter 09 00 Hit TAB This should calculate the end time and date for you Enter 10 for the EXPECTED STUDENTS Type the following into the NOTES box 400 for up to 10 participants Click the Instructor s Tab Highlight an instructor from the list Thomas Teacher if you ve entered him Click on the right arrow this places the instructor into the ASSIGNED area Highl
41. ling students manuals other course materials and or confirmations 10 Broadcast Email This button sends email to all course participants It is helpful for sending out notices to the students such as that the certificates have been mailed or for letting them know the class location has been changed Quality Manager This button launches the QUALITY MANAGER Utility which is part of the optional TCSuite line of Utilities There are also buttons specific to the course Certificate Printer This button imports the data for certificate printing for any student marked PASS You can see instructions for the certificate printer below IMPORTANT You should spend considerable time testing your printer with TCM Training certificates can be very expensive and it is vital for you to make sure everything works well between TCM and your hardware We cannot be responsible for misprinted certificates with TCM Be sure to test TCM with your printer by printing several test courses on plain white paper and matching them up against your certificates Course Roster This button generates a roster for this program and pops up a print preview of the roster You can print the roster from that screen Update This button refreshes the screen and reloads all of the pick lists You ll need to do this if you ve made additions to some of the client lists in the ADMIN section so that the pick lists reflect the new c
42. low you to take registrations from the internet registration utility and import it into TCM As of the writing of this manual the internet registration utility is not yet released Export Course List for Email Registration Web Site This button will allow you to take a data range of courses scheduled in TCM and export them to the internet registration utility As of the writing of this manual the internet registration utility is not yet released Export Selected Courses This button will allow you to take courses specific to a client scheduled in TCM and export them to the internet registration utility As of the writing of this manual the internet registration utility is not yet released http www CPRinstructor com The last intervention for Pot Belly Pig CPR in the Pet First Aid program 17 ADMINISTRATIVE TAB amp Administration Sele Instructors Imports And Reports Administrative Edit Message Templates Maintain Support Tables Maintain Database Certification Expiration Notice Course Types Client Types a File Location Template Confirmation Backup Data Message Template Status Types Status Types To Harddrive Training Center AHA Sites This tab holds most of your administrative information such as templates for adding new course types student status types altering form letter text etc The following buttons are available Order Training Supplies This button opens an internet browser wi
43. n instructor site in TCM 28 First you need to establish the course details and students as in How do enter a new course into TCM above Then From the Main Menu click VIEW EDIT COURSES Highlight the course you want to export by clicking once on the gray box next to the course Click the EXPORT THIS COURSE button This will create four files in your c TCMail Outbox folder These files are called course_exp txt instructors_exp txt sessions_exp txt and student_exp txt Start your email client start an email type in the email address of the individual you want to export the course to and attach the above files to the email These instructions cannot coach you through how to operate the email client you have on your computer Please refer to the HELP file or user manual for your particular email client if you do not know how to create an email with an attachment How do import a course from an instructor site into TCM You will need to do this whenever you receive a course in your email box Start by Goto your email client save the attachments on the email to c TCMail Inbox These instructions cannot coach you through how to operate the email client you have on your computer Please refer to the HELP file or user manual for your particular email client if you do not know how to save attachments from an email From the Main Menu click VIEW EDIT COURSES Click the IMPORT A COURSE button This will take your saved
44. ndow to the on line store at CPRinstructor com so that you can see the latest in training manikins supplies and gadgets UNDER EDIT MESSAGE TEMPLATES Certification Expiration Notice Template This button opens a window that allows you to change the text for an expiration letter postcard email Confirmation Message Notice Template This button opens a window that allows you to change the text for a confirmation letter email UNDER MAINTAIN SUPPORT TABLES Course Types This button allows you to edit the courses in the COURSE TYPE pick list on the COURSE DETAILS screen You can also change the number of hours how long the certificate is good for and what agency accredits this program Course Status Types This button allows you to edit the courses status types Completed Cancelled Scheduled etc in the pick list You can also change the description of the course status type IMPORTANT Enter course names EXACTLY as your accrediting agency describes them because TCM will print the program name on some certificates that require it Ex The NSC professional CPR program is called CPR for Professional Rescuers If you inadvertently enter CPR for Healthcare Providers which is the AHA version of this program into the course configuration screen it will print that on your NSC certificates If you run both programs you will need to make two course descriptions and track those number separately 18 Certification Typ
45. ns about TCM TCM tutorial New in version 4 0 Index Page 2 2 23 26 29 30 31 31 32 34 37 At one time ran training courses like many other training centers We took registrations on a form called people one by one to confirm them for the class hand wrote a roster and spent far too much time punching out training certificates on a typewriter or word processor template It was time consuming to say the least no longer have this problem type in the info once and automatically perform all of the above functions and more use Training Center Manger What is Training Center Manager Training Center Manager is our response to the above problems It is a top of the line database system specifically geared towards the needs to training center coordinators While it works for any type of training it is specifically designed for agencies that conduct emergency care and safety training from organizations like the American Heart Association the American Safety amp Health Institute National Safety Council Medic First Aid and EMS Safety Services It enables the user to print certificates specific to those agencies without the use of a word processor template The program also allows for a number of different report and communications functions detailed later in this manual Who uses Training Center Manager Training Center Manager was designed for American Heart Association AHA Community Training Cent
46. o a class so they can be printed in two clicks Sort Code field for sorting classes online and better targeting them at students who register via the website Open to Public checkbox for differentiating between courses that are private and those open to the public Scheduler picklist for identifying the person who booked the class in large offices Quality Manager button for launching the Quality Manger Utility from the course soon to be released that will allow compiling of course evaluation data Roster changes now include information about the instructor s title manikins used course time frame etc to better mimic the AHA s roster INSTRUCTOR AREA Link CERT File button that allows the linking of a copy of the instructor s certifications so it can be viewed or printed in two clicks STUDENT AREA Changed SSN to License Number Changes unique identifier field name to license number Adds PROFILE NUMBER To identify individuals in the soon to be released Staff Manager CERTIFICATE PRINTING AREA Edited NSC templates for newer cards with slight template differences Edited AHA templates for newer cards GENERAL CHANGES Edited all data structure to allow for seamless synchronization with TCM WEBSERVICES a soon to be released optional module to TCM 37
47. oduct but consider the time and money the program will save your center in postage and especially time In most areas 249 95 is not even a day s pay 8 hours for the person who runs the center We guarantee you that the program will save you MUCH more than that in your first year in time hassle and administrative inconvenience Most of our test centers also reported increased activity from the expiration reminders not every center does this and it s a great way to get repeat trainings Depending on the size of your center this may pay for itself in the first month By the way have you seen the cost of the competing products on the market They are between 600 and 1000 Q don t run CPR First Aid courses What can TCM do for me A TCM is a specialized training database it happens to be configured to print various CPR First Aid certificates but it is not exclusive to that If you are an industrial health center that runs HAZWOPER training and Forklift courses you can configure the course types to your own needs and even print certificates of completion on certificate paper It works just as well Q Every time I print an expiration letter student certificate or a roster there are large blank fields in the print out It looks like there should be some info in that spot What s wrong A This is a common question In most cases there is a missing piece of data on the REGISTRATION page Some users do not fully fill out the
48. or This button removes the instructor s course record from the database Add New Instructor This button opens a new Instructor Profile window so that you can add a new instructor View Selected Instructor Details This button opens the Instructor Profile window for the highlighted instructor Be sure to highlight an instructor before hitting this button otherwise nothing will happen Print Instructors Course Load Report This button allows you to run a report of the current instructor highlighted between the start and end dates defined by you Be sure to highlight an instructor before hitting this button otherwise the report will come back blank Print Selected Instructor Details Click an instructor with your mouse to highlight him her then click this button to print a detailed report on this person Print Details All Instructors This button runs a report that is similar to the last button but generates reports for all instructors in the database This was requested by AHA CTC Coordinators so that they could make hard copies of their instructor specs without having to click and print on each one 15 IMPORTS AND REPORTS TAB amp Administration See Enter Any Part Of Student Name Select Date Range 3 E Course From Date i aa Listing l 01 01 07 Sa Course Find Student Record Expiration Summary For Instructors To Date l TC Schedule 02 22 07 Expiration Summary For Email Clients Clients Instructors Im
49. or you because a we do not reimburse centers for wasted training certificates and b we do not refund registration costs for centers after we have given them a registration number You have 45 boot ups to test drive the software make the most of it AFTER ONE YEAR After one year you will stop getting tech support and upgrades TCM WILL STILL WORK AFTER ONE YEAR You just will not be entitled to new versions or to toll free email tech support Additional years of upgrades and tech support currently cost 75 00 per year While renewing your registration is not required we highly encourage you to do invest the 75 00 as we plan on releasing new versions frequently As the training organizations release new courses and certificates TCM will keep up by accommodating those print layouts and necessary information We also plan on accepting your suggestions for improvement for the next version Email your suggestions to jmateus lessstress com MS ACCESS TCM was made in MS ACCESS but please realize that TCM is not supported by Microsoft It s supported by Less Stress Instructional Services This means that if you call Microsoft with your problem about printing First Aid certificates they will have no idea of what you are talking about Please call Less Stress Instructional Services at 888 277 3671 for help CONTACT INFORMATION To download the program http Awww CPRinstructor com tcm htm Sales Information phone 888 CPR EMS1 88
50. out all the relevant fields in the instructor profile For every teaching certification they have select an instructorship from the picklist below When you add an instructorship a new blank line will emerge for another instructorship Place the instructor s expiration date in the EXPIRATION DATE field so that you can search for expiring instructors when you need to How do enter a new type of course into TCM You will find this important if you run internally developed training programs that aren t pre canned bya publisher From the Main Menu click TC ADMINISTRATION Click the ADMINISTRATIVE tab Click the COURSE TYPES button Fill out the name of the course a brief description it s duration in hours how many years it s certification is worth if any and pick an NAO National Accrediting Organization from the list of NAO s How do enter a new type of NAO National Accrediting Organization into TCM This provides some reference as to who accredits the program It also will print the name of the NAO on the bottom of the roster as a declaration of compliance From the Main Menu click TC ADMINISTRATION Click the ADMINISTRATIVE tab Click the NATIONAL ACCREDITING ORGANIZATIONS button Fill out at least the initials of the NAO and it s full name AHA and American Heart Association for example You can optionally enter contact information in this screen also How do enter a new course into
51. ovides very concise information about TCM and how it works We also went to great lengths to make the program as simple as possible with as few buttons as possible Finally there is an ample FAQ frequently asked questions in the 30 back of this manual We have found during our beta test that most questions referred to us were easily documented in the book 4 Have some system info handy TCM is a very simple program at times but like any software it will behave differently from system to system It will also print slightly different from printer to printer If you call the support line or email us for help please have some system information available for us such as processor speed ex 200 MHZ memory available ex 32 MG RAM and printer type ex HP Officejet 1150C 5 Play with it The beauty of shareware is that you get to play with the program before you buy it Take the time to make fake courses and use all of TCM s features before you purchase the program Most importantly take the time to print certificates on your printer We cannot be held responsible for bad printer alignments We heavily encourage you to perform a few test prints before using the real certificates in your printer Please realize that there are ALWAYS going to be some printer specific difficulties and that we cannot predict every variable such as worn printer rollers old drivers or just a wacky machine in general Please make sure that TCM works well f
52. ports And Reports Administrative Find Previous Student Records Import Email Registration Reports Close Form Export Course List For Email Page Setup Registration Web Site Criteria Export Selected Courses Main Menu Training Center Manager Thursday February 22 2007 from Less Stress Instructional Services You can perform all sorts of great data exchange functions with this tab as well as search for specific students and run reports on training center volume There are four main areas FIND PREVIOUS STUDENT RECORDS Find Student Record This button searches the database for a student name that matches the text entered in the input box If it finds a student with that name it will automatically allow you to reprint a certificate for that student Super helpful for those students who want reissued cards DATE RANGE REPORT You can enter a start date and end date in the two input boxes and then run specialized reports with the following buttons Agency Course Load This button runs a report that provides you with a breakdown of all the courses your Training Center has run within the specified dates Excellent for putting your AHA reports together Expiration Summary for Instructors This button runs a report that provides you with a breakdown of all the instructor certifications that are about to expire within the specified dates Expiration Summary for Clients This button runs a report that provides you with a b
53. reakdown of all the course certifications that are about to expire within the specified dates A separate screen with a list of courses will pop up You can then send expiration reminders with the following buttons PRINT LIST Creates a form letter that can be mailed to a client in a 10 window envelope EMAIL LIST Emails a form letter to the client STUDENTS Pops up a window with the students in that course From that window you can use the following buttons e PRINT LETTERS Creates a form letter that can be mailed to the student in a 10 envelope to the selected student 16 e PRINT CARDS Creates a template that can be printed on to 8 1 2 by 11 card stock to mail inexpensive postcards to the selected student e EMAIL Emails a form letter to the selected student NOTE You can select multiple students before printing emailing by clicking the first gray box next to the first student and holding down the SHIFT key while hitting the down arrow on your keyboard REPORTS This section has only one button the PAGE SETUP button It allows you to alter the margins and paper size for the templates that manage the certificate printing the letters postcards etc Use it to adjust a template to better match your printer EMAIL This section allows data exchange with other TCM utilities These items may not be used since we persued another mechanism for data integration Import Email Registration This button will al
54. s you have for registration in an open to the public class 4 AHA SITE The AHA Training Site this program corresponds to if not run directly by the CTC AHA sites can be added from the CONFIGURE TCM screen by clicking MAIN MENU gt TCM CONFIGURATION 5 COURSE TYPE The name of the program you are running You can enter new programs in the TC ADMIN section of the program 6 START DATE Day the course starts the first session 7 START TIME Time the course starts the first session The course date and time will auto fill the SESSIONS SECTION BELOW 9 COURSE STATUS The status of the course It brings up a pick list from the COURSE STATUS TYPES identified from the TC ADMIN section 8 COMMENTS Comments about the course This is the same field from the COURSE SELECTION screen so keep in mind when you edit this field it will also change the NOTES in the COURSE SELECTION area 10 PRICE PER STUDENT Any costs per student that might be due or incurred This will interface with future TCM utilities for on line registrations and currently has no specific function in TCM other than as a reference 11 MANIKINS This is how many manikins were ultimately used in the program This will print on the roster and is used to document student manikin ratio 12 COURSE SORT CODE This field is strictly for use with the TCM WEBSERVICES utility By assigning the course a sort code you will group them together for registrations This keeps all o
55. select each instructor individually by clicking once on the gray block next to his or her name to send to that instructor Email Instructor Confirmation This button emails at TXT version of the printed confirmation to the instructor using the email address in his her profile You must each instructor individually by clicking once on the gray block next to his or her name to send to that instructor Print Current Enrollment List This button prints a list of students for this program so that the instructor can take attendance at the class You must each instructor individually by clicking once on the gray block next to his or her name to send to that instructor Email Current Enrollment List This button emails a TXT version of the above printed enrollment list to the instructor using the email address in his her profile You must each instructor individually by clicking once on the gray block next to his or her name to send to that instructor 12 UPDATE This button refreshes the CLIENT SITE and INSTRUCTOR information displayed if you make any changes to those profiles using an additional screen TC ADMINISTRATION A Training Center Manager File Edit View Tools This screen allows you to maintain instructors clients sites course types and other information The buttons on the right side of the screen are as follows COURSE LIS
56. setting much like the TOF Adjustment button in the CERTIFICATE PRINTER See the CERTIFICATE PRINTER section for details The MAIN MENU button allows you to exit this screen shall call him Mini me http www CPRinstructor com Some manikins manufacturers are known for brilliant seasonal marketing http www CPRinstructor com Although CPR has only been taught since the 1960 s there are reports of resuscitation throughout history 25 HOW DO l This section is dedicated to providing specific common operations using Training Center Manager TCM Here are some things a user might want to do How do I set up my training center s information in TCM You should actually do this as soon as you install TCM on your computer Proper contact information on your rosters confirmations and other correspondence depends on a proper set up of training center data From the Main Menu click CONFIGURE TCM Fill out the information on the TRAINING CENTER DATA page If you have already paid for the product click the REGISTRATION tab and enter your registration code into the REGISTRATION KEY field and hit the SAVE REGISTRATION button How do I set up an instructor on my staff in TCM Instructors cannot be assigned to courses until they exist in the system From the Main Menu click TC ADMINISTRATION Click the INSTRUCTORS tab Click the ADD NEW INSTRUCTORS button Fill
57. sort by that specific criteria showing you all courses in the database at ABC Corporation REMOVE FILTER removes any filtering you ve done and goes back to the standard filtering by date Functions in this section are 1 SORT Buttons Courses come sorted by date as a default from furthest course out to oldest course in the database These buttons allow you to sort the list of courses by other criteria such as alphabetically by site by TCM course ID Course Type etc 2 FIND COURSE NUMBER Box To find a course ID quickly you can enter it in this box and double click on it TCM will scroll down and put that course number into view It s designed to avoid manual scrolling and save some time 3 FIND DATE Box This scrolls down quickly to the date in the box when you double click on the box By default the box displays the current date You can change it to another date double click on it and it will scroll down to that date automatically It s designed to avoid manual scrolling and save some time 4 Notes Area This allows you to add notes to a class An example can be Be early tight security 5 Course Selector Click once on this gray box to select this course You can then select other items from the list below such as DELETE COURSE Click on it twice to open the course details screen for this course 6 TCM COURSE ID This is the internal course number in TCM It s the primary key of the software that
58. t of the certs by using the PAGE SETUP button You can adjust the margins to move the template UP DOWN LEFT and RIGHT Whatever adjustments you make be sure to compensate on the opposite margin of the template For example if you increase the top margin 0 1 inches to move the template down you should also decrease the bottom margin 0 1 inches so that text is not pushed on to the second page How do find a student who needs a certificate reprinted in the database Ah every training center coordinator s administrative burden It s actually very easy with TCM From the Main Menu click TC ADMINISTRATION Click the IMPORTS AND REPORTS tab Inthe FIND PREVIOUS STUDENT RECORDS area enter a portion of the first or last name of the student Don t feel the need to type in the entire name TCM will give you all possible matches For John Mateus you might just type in Mate A pop up screen will appear with all matches Click REPRINT CERTIFICATE to import just this student into the CERTIFICATE PRINTER screen and generate this person s certification card 27 How do send email confirmations to clients in TCM First you need to establish the course details and students as in How do I enter a new course into TCM above It is also critical that the client in question have an EMAIL ADDRESS in their profile Then From the Main Menu click VIEW EDIT COURSES Double click the gray box next to the course you want to pr
59. ttp www CPRSIM com The EMS Simulator The Pre Hospital Care Simulator is an irreverent but educational tool where you play an EMS provider in a transport ambulance setting Updated semi monthly the simulator allows players to run though EMS techniques on simulated patients When a poor answer is selected your partner does something horrible often killing the patient http www LessStress com simulator sim htm Started in 1996 this is one of the most popular parts of the website http www CPRinstructor com Most instructors found the remote controlled projectile vomiting option impractical For others it was an absolutely vital feature Frequently Asked Questions about TCM Here are some common questions about Training Center Manager Some are technical questions about the programs others are common pitfalls of inexperienced users others are just plain curiosity at work Q How did you guys get away with printing American Heart Association course completion cards have to pay for each certificate order A We didn t TCM does not generate the cards from scratch it just prints onto your purchased cards when you run them through the machine The program is good but it s not THAT good Sorry Q usually hand write rosters and training certificates Why should I do all this data entry with TCM A Consider this how many times do you hand write a student s name Once to register them by phone mail on
60. you will undoubtedly lose some contacts and training opportunities as a result ECSI The name of the ECSI Educational Center affiliation that the center has if any EDUCATIONAL This will be printed on your ECSI certificates CENTER AHA CTC The name of the American Heart Association CPR Training Center affiliation that the center has if any This will be printed on your AHA certificates AHA The contact information you would like printed on the back of the AHA certificates CONTACT INFO ASHI CENTER On the back of American Safety amp Health Institute certificates there is a box to NOTE enter a Training Center Note This allows centers to provide some basic contact information as students sometimes forget who to contact for retraining We recommend putting the name of your center here abbreviate as necessary REGISTRATION TAB REG KEY This is where you will put your unlock code when you finally purchase the program When you enter the code and click the SAVE REGISTRATION button this will change the REGISTRATION STATUS to REGISTERED and the DEMOS REMAINING to 0 The software can then be used without limitation REG STATUS This tells you if the program is registered or not registered You can purchase TCM by calling 888 277 3671 888 CPR EMS1 You can also click on the blue link on the bottom of the registration screen 24 PRINTER CONFIGURATION TAB This allows you to change the TOF adjustment

Training Center Manager - Less Stress Instructional Services

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