Installer and User Manual
Contents
1. No coverage shall apply to losses that can be ascribed solely to spe cially binding warranty commit ments made by the Warrantor The re is no coverage for losses as a result of the primary defect and thus damage to home contents moveable property and personal effects etc shall not be covered Furthermore there shall be no coverage for indirect losses suffe red by the Consumer e g costs of removal putting furniture into sto rage legal costs etc Article 7 Procedure for handling cases and terms of payment under the Warranty Scheme 7 1 If the Warrantor does not meet his obligation to rectify defects short comings cf Articles 5 1 and 2 4 the Consumer may submit the case to DVV which will inform the Con sumer whether the scheme will pro vide cover If it will the Consumer may thereafter enter into an agree ment with another DVV manufactu rer with a view to having the defects shortcomings rectified The undertaking to cover made by DVV shall remain valid for 6 months from the date it was made If requested to do so in writing by the Consu mer DVV may in special cir cumstances inform the Consumer on an individual basis that the time limit has been extended If within 3 years of the undertaking being made the Consumer has not made use of it the undertaking shall have irrevocably lapsed and ceased to have effect 1 2 Payment under the DVV Warranty Scheme shall be direct to the THE DVV LABEL m2. dwelling The instruction 5th edition 1997 has been reprodu ced on the following page External grate with insect mesh Example of vent to the external air cir cular adjustable vent with insect mesh filter anti condensation device and Re sen acoustic insulation NT ne N Filter Anti condensation device Avoid damage from damp open the window t The air in a flat can soon become too humid as a consequence of cooking washing bathing and wate ring potted plants The humid air may cause damage from damp mould spots and health hazards dust mites u Many people believe a flat to be self ventilating but this is rarely the case The inhabitants must therefore themselves ensure suffi cient ventilation to remove the moisture generated in the flat Newer buildings usually have mechanical ventilation extracting air from kitchen and bathrooms through extraction vents in or near the ceiling These vents must be kept open and clean to operate effectively Often there are also vents provi ding external air in or near windows These supply the air which is subsequently extracted through kit chen and bathrooms These vents should be kept permanently open In older buildings with small opening ventilation lights it may be necessary to leave them permanently slightly ajar to provide enough fresh air REMEMBER VENTILATE SUFFICIENTLY TO AVOID THE WINDOWS STEAMING UP in habitable rooms amp Aira cou
3. to install the units please con tact the window manufacturer who will provide the necessary instructions Otherwise incorrect installation may cause the units to malfunc tion This type of problem is not covered by the window and door warranty Following this manual and having the units installed by experienced win dow and external door installers is the best safeguard and also ensures the performance of the units With regular maintenance and correct treatment in accordance with this manual your new gua lity products will continue to provide pleasure for years to come MW VINDUES NM INDUSTRIEN Kongsvang All 37 Bygning 16 DK 8000 Arhus C Tel 45 7220 1822 info vinduesindustrien dk www vinduesindustrien dk VINDUESINDUSTRIEN Founded in 1977 VinduesIndu strien is an industry association comprising some 65 Danish manufacturers of windows and external doors The general purpose of Vindu esindustrien is to look after the common interests of the indu stry In this context safeguar ding consumers when they buy windows and external doors takes high priority Another important task for Vin duesindustrien is to draw up and maintain the Technical Requirements for DVV labelled DELIVERY units which form the basis for the quality control conducted one or twice annually in the companies by an imppartial body Regularly updated the Technical Requirements provide the optimum basis for
4. toi lets utilities and similar rooms in deta ched houses possibly through natural ventilation To help meet these requirements BR10 contains the following guidance for habitable rooms Supply of external air Opening window hatch or external door and by natural ventilation One or more vents to the external air with a total unobstructed opening of at least 60 cm per 25 m floor area Mechanical extraction One or more vents to the external air with a total unobstructed opening of at least 30 cm per 25 m floor area For other rooms kitchens bathrooms and toilets etc please consult specific guidance under BR10 External air vents For many years it has been common practice to incorporate external air vents into the casement or frame head a solution generally considered the easiest option On the website of the Danish Enterprise and Construction Authority Erhvervs og Bygge styrelsen under BRO10 you ll find a description of the various types of external air vents and an evaluation of their performance Based on the Authority s evaluation the types of vents used for incorporation into windows do not perform optimally In its opinion circular adjustable vents incorporated in the external wall provi de a better solution cf the above illu stration Advice on ventilation Instruction No 76 from The Danish Building Research Institute gives some practical recommendations about venti lation of the
5. VINDUES INDUSTRIEN Installer and User Manual FOR DVV LABELLED WINDOWS AND EXTERNAL DOORS IN ALUMINIUM W CONTENTS The safe choice unse Vinduesindustrien uus user Delivery and storage nnn saneren Installation fixing and sealing eens Performance and operation Top hung casement nne eneren Top guided casement aaneen Top reversible casement aaneen Side hung casement nan enn nnen enen Tilt turn CAS SMON ea Side swing and side guided casements Extemal GOOS nee ee een Patio dOOTS unseren TUT GIT OO BS ee en Lift slide doors u nenn Tilt slide doors 2 Maintenance cleaning and lubrication Ventilation of the dwelling BAE eaea ee DVV labelled UNS OSIOI RO OONN gt 200OOOOGI RK THE SAFE C Congratulations on choosing DVV labelled windows and external doors from a member of Vindueslndustrien the Asso ciation of Danish Window Manufacturers Buying these DVV labelled units from one of our members ensures that your windows and external doors have been manufactured under guality control However to ensure satisfactory performance in the short and long term it is impor tant that the units are installed and maintained in accordance with the instructions Correct installation and maintenance is important Follow the instructions in this leaflet If you are not sure how OICE
6. anufacturer who has rectified the defects shortcomings If the Consu mer has already paid for the rectifi cation he shall be reimbursed in accordance with the terms and con ditions in Article 6 Processing the claim will not be charged to the Consumer 7 3 Coverage is conditional on e rectification new delivery being undertaken by a manufacturer approved by DVV e payment being effected only when an invoice for rectification new deli very has been submitted The above Warranty Declaration which has been filed with the Danish Competition Authori ty was last revised on 1st July 2012 assured warranty quality and durability amp For windows and external doors to receive the DVV label the window manufacturer must be subject to an impartial inspection of his factory once or twice a year The inspection comprises checking whether the company s quality con trol and finished units meet the requirements regarding e g design performance materials and DANSK VINDUES VERIFIKATION surfaces as specified in the Techni cal Requirements for DVV The impartial body carrying out the se inspections in the factories is DVC Produktcertificering To see which companies are certi fied please visit www dvv dk This edition was revised 151112 Version 0814 MW VINDUES NM INDUSTRIEN www vinduesindustrien dk
7. chani cal fasteners such as frame screws dowels or brackets Common to the fixing methods to choose between is that irre spective of method they must be capable of transferring all horizontal and vertical forces caused by outside impacts and the weight of the construction itself If fixing to the face wall is cho sen windows and outer doors must be fixed mechanically to the adjoining building parts using e g frame screws dowels or fasterners If fixing to inner wall prior to brick facing is preferred purpo se made fasteners are required Subsequent fixing to the wall is necessary and befo re fixing the casement must be adjusted to achieve a correct strike and the prescribed air flow between casement and frame When using expanding foam to fill the gap between the external face of the frame and the sur rounding brickwork or building structure you must apply the same mechanical fixing method as described below If the frame is secured by faste ners frame screws and dowels or brackets at each individual fixing point in the opening the unit will not need permanent blocks ill 1 Fasteners such as frame screws and dowels are nor mally located in the frame rebate cf ill 2 ill 2 Other fasteners require the use of firm permanent blocks of a material which remains stable under moisture such as marine plywood or a synthetic material possibly with
8. dow which as the name implies will turn perpen dicularly on hinges in the case ment jamb and tilt horizontally from hinges in the bottom rail sill The side hung function is pri marily used in connection with cleaning of the external face of the glazing unit while the bot handle at the closing side of the casement while in the open position the casement may be guided by a friction brake Please note that the friction brake will not retain the casement in position under higher wind loads tom rail pivoting function is used to provide ventilation The casement is operated by a handle in the casement jamb when closed the handle is tur ned downwards Depending on the make of handle one func tion is achieved by turning the handle to a horizontal position and the other position by tur ning it upwards to a vertical position By turning the handle to 45 it will often be possible to secure the casement in the bot tom pivoting position giving a 1 2 cm ventilation gap at the casement head Fully tilted in the bottom pivoting position there will be a gap of approxim ately 10 cm at the top although this dimension will vary depen dent on the casement height EXTERNAL doors PATIO doors Patio doors can open outwards or inwards and be designed as glazed doors with the possible addition of panels Patio doors usually have three fastening po
9. ements in adjoining constructions or similar e that the unit has not been exposed to processing after delivery e g san ding sand blasting etching painting pasting or other surface treatment e that the pane of the unit does not have affixed and or built in ele ments such as leaded panes alarm system Venetian blinds etc which have caused misting inside the glazing unit e affixed energy glazing bars on panes do not alter the warranty Article 4 Scope of coverage for the Warranty Declaration 4 1 In the case of a justified complaint for defects in workmanship and or materials in the unit within the time limit mentioned in Article 2 1 the Warrantor is obliged to rectify defects shortcomings alternatively to supply a new product free of charge 4 2 Under this warranty the Warrantor is not however liable for the cost of dismantling the old unit nor for installing the new unit nor for any additional work in relation to repla cing the product If the product is no longer in production at the time a Claim is made the Warrantor shall be entitled to supply a similar product instead If the defect in workmanship and or materials can be remedied properly by repair par tial replacement the Warrantor may choose this option instead Article 5 Terms conditions for coverage under the Warranty Scheme 5 1 In addition to the conditions of coverage mentioned in Article 3 of the Warranty Declara
10. fication body hereafter referred to as DVV 1 2 The objective of the Warranty Declaration and the Warranty sche me is to protect buyers of DVV cer tified windows and or external doors hereafter referred to as the Consumer for use in the Consu mer s private dwelling be it detac hed semi detached an owner occupied flat a housing cooperati ve property or holiday cottage or a private residence in a mixed use residential and commercial proper ty including the farmhouse of an agricultural holding and thereby create trust and confidence with the Consumer 1 3 The warranty gives the Consumer rights against the Warrantor and under certain conditions ensures the Consumer under the Warranty Scheme 1 4 The warranty does in no way curtail the Consumer s contractual and or legal rights towards his supplier contractor or the Warrantor Article 2 Coverage period for the Warranty Declaration Warranty Scheme complaint 21 If within 5 years from the date of delivery by the Warrantor but not later however than 3 months after the defects have been or ought to have been discovered the Consu mer lodges a complaint of defects in workmanship and or materials this Warranty Declaration shall give the Consumer the rights against the Warrantor listed in Article 4 The product is labelled with the date of manufacture The Consumer may be reguired to document the delive ry date 2 2 As to the visual qua
11. hout a centre post must be per manently blocked under the post where the leaves abut The blocking material must meet the requirements stated for permanent blocks damp proof courses The frame must be permanently blocked behind the strike plate at the closing side cf ill 4 This block serves primarily to make the door intrusion resi stant material so hard that it causes distortion of the frame section If using expanding foam to fill the gap between frame and wall structure the frame must be stiffened until the foam has expanded fully or the frame sections kept straight in some other way Externally there must always be a protective finishing coat in the form of a mastic sealant tape or a similarly effective measure PERFORMANCE i and operation Frame Casement Glazing bead Sealant tape Glazing unit Hinge side Hinge Friction brake Espagnolette bolt m Strike plate Handle Casement weather seal Closing side TOP HUNG casement Various types of hinges are used for top hung casements all of them providing a fixed pivoting point near the case ment head Opening the win dow projects the lower part of the casement outwards while the casement head basically stays in position apart from pivoting round the hinge The casement is usually ope rated via a handle located in the middle of the bottom rail The casement can be retained in a ventilation
12. ints at the handle side all of which are engaged by turning the internal handle 90 Once opened the door can be controlled by a friction brake However please note that this brake will not retain the case ment in position under higher wind load inwards generally being the most common Normally an external door will have three fastening points at the handle side where the middle fastening point engages when the handle is operated normally The lower and upper fastening points are engaged by lifting the handle upwards whereupon the door can be locked External doors come in a varie ty of types and designs the details of which must be discus sed at the time of purchase TILT TURN doors In principle the function and operation of a tilt turn door patio or balcony door corresponds to that of a tilt turn casement see above LIFT SLIDE doors er Gm za TILT SLIDE doors Overall this type of door func tions like a lift and slide door However opening the slide tilt door starts by disengaging the door leaf and tilting it in relation to the frame Then the lower end of the door leaf is projected outwards allowing the disenga ged leaf to slide alongside the fixed section Once closed the door is locked by turning the door handle fully back to the vertical locking position A lift and slide door set consists of a fixed and a
13. l you should contact the caretaker or other relevant person if damp problems arise Faults are most easily corrected if you intervene straight away REMEMBER GOOD VENTILATION IS A MUST FOR A GOOD INDOOR CLIMATE in bedrooms Bele le EG t Air the room and make sure the bedding is aired every morning IN Turn the mattresses occasionally Don t leave bedrooms completely unheated ki If the windows steam up ensure better ventilation to the external air or to the other rooms in the house or flat in bathrooms fr IN Never block or close vents or extractor fans a Avoid in so far as possible to wash and particularly to dry washing in the flat However if you can t then do it in the bathroom and ensure ample ventilation AS Air well after having a bath or shower IN Warm and humid air from tumble dryers should be vented direct to the external air Source SBI ANVISNING 76 5th EDITION ISBN 87 563 0962 7 COPYRIGHT STATENS BYGGEFORSKNINGSINSTITUT 1997 THE DVV warranty Article 1 Objective ne The warranty includes a warranty declaration hereafter referred to as theWarranty Declaration issued by the DVVcertified manufacturer men tioned below hereafter referred to as the Warrantor and a warranty scheme hereafter referred to as the Warranty Scheme set up by Vindu esindustrien The Association of Danish Window Manufacturers under Dansk Vindues Verifikation the Danish window certi
14. lity of window panes the time allowed for lodging complaints is 3 months from the date of commissioning which for new buildings is the date of occu pancy 2 3 Any complaint must be lodged in writing to the Warrantor or to the contractor supplier who has sup plied the product to the Consumer 2 4 Coverage under the Warranty Scheme cf Article 6 is conditional on the Consumer in addition to what is listed in Article 2 1 having lodged a complaint with Byggeriets Anken vn the tripartite Appeals Board established by the Danish Consumer Council the National Homeowners Association and the Danish Construction Association within 5 years of the date of delive ry by the Warrantor Article 3 Conditions of coverage under the Warranty Declaration 3 1 The Warranty Declaration is issued under the following conditions e that the unit is DVV labelled e that the unit has been fitted and maintained according to the War rantor s fitting and maintenance instructions and to the description Expected outcome of industrially surface treated timber elements of which the Consumer has received a copy e that the defect cannot be ascribed to conditions that have arisen after the unit was supplied by the War rantor including defects that may e g be attributed to incorrect sto rage transport or fitting by a midd leman contractor e that the unit has not been dama ged by external influences e g knocks blows mov
15. men skilled in the installation of windows and external doors The following instructions cover some of the main aspects of the installation work but not all the details which may play a role in the installation Normally windows and doors are supplied with the glazing units fitted but in the case of fixed lights glazing units are often fitted after the frames have been installed Such gla zing units must be fitted in accordance with The Technical Requirements for DVV It will facilitate the installation of most types of unit to remove the casement or door leaf befo re the first stage of the installa tion of the frame Installation The frame is normally positio ned in the wall hole with a uni form gap around jamb and head while taking account of the level of the frame sill in relation to the wall sill floor level The gap between the frame and the surrounding brickwork wall structure should normally be around 12 mm and sealing The recommendation is to set the window door unit back 4 to 5 cm from the external face of the wall to offer some protec tion against the weather At the hinge side the frame must be level and plumb wide and narrow side The frame must be adjusted and fixed to allow the correct fit and prescri bed clearance all the way round between frame and casement Fixing Windows and external doors must always be fixed to the sur rounding brickwork or building structure by means of me
16. ple of times a day or use vents to the external air if available AN If the windows start to steam up take care to air more a Do not turn off the heating completely in rooms which aren t in use t Do not place wardrobes or large items of furni ture completely up against an outer wall the air in the room must be allowed to circu late behind them to prevent the formation of mould spots on the wall in the kitchen ki Never block or close vents a Open up vents fully or turn extractor fan or cooker hood to maximum speed when cooking AN Putting lids on pans during cooking limits the amount of moisture entering the kitchen amp Air well during and after cooking Even if we must save energy going overboard could lead to damp air and poor air quality in our rooms which should be avoided Luckily heating rea sonable amounts of fresh air won t cost a fortune It will cause fewer damp problems if all rooms are heated to about the same temperature Newly built flats may need to dry out Therefore care should be taken to ventilate particularly frequently during the first year of living in a new flat Replacing the windows or fitting draught excluders to doors or windows can make a flat so draught proof that it requires more frequent venti lation than before W Where people smoke it s a good idea always to keep vents to the external air open or leave small opening ventilation lights ajar a In genera
17. position giving a TOP GUIDED casement This type of casement features top guided hinges in the upper frame and casement jambs opening the window projects the lower part of the casement outwards and pulls the case ment head down a little in the Process 1 2 cm gap at the bottom The window may have a case ment stay to hold the casement in position when opened to a wider angle As a design the top hung casement has to a considerable extent been repla ced by the top guided case ment cf below The casement is operated by a handle located in the middle of the bottom rail When opened the casement can be retained in a ventilation position giving a 1 2 cm gap at the bottom When opened to a wider angle the casement is controlled by friction brakes in the hinges The amount of friction can be easily adjusted but you must ensure that the amount of fricti on applied is the same at both sides of the casement Please note that the friction brake will not retain the casement in posi tion under higher wind loads SIDE HUNG casement The type of hinge may vary but ordinary side hung casements function the same way Older mullion transom window designs normally use short casement fasteners with a lon ger sturdier type of fastener for 90 opening angles More recent designs are operated by means of a single TILT TURN casement A tilt turn casement is an inward opening win
18. ry aspect assume the rights of the Consumer against the Warrantor who originally supplied the window and or the external door e that the Warrantor has gone bank rupt is deceased or prevented from participating in the process in some other way DVV may choose to have an expert appointed who will ascertain the extent of any defects and shortcomings as well as the cost of rectifying these Article 6 Scope of coverage of the Warranty Scheme 6 1 The DVV Warranty Scheme covers defects and shortcomings in DVV labelled windows and external doors fitted to properties in Denmark excluding the Faroe Islands and Greenland Coverage applies up to a maximum of DKK 10 000 incl VAT per component unit 6 2 The Consumer s coverage cannot exceed the amount which the deci sion cf Articles 5 1 and 2 4 requires the Warrantor to pay towards rectifying defects short comings The DVV Warranty Sche me covers up to a maximum of DKK 200 000 incl VAT per delivery 6 3 Coverage under the DVV Warranty Scheme is subject to an annual maximum limit of DKK 5 000 000 of which a maximum of DKK 1 000 000 can be paid per insured Warrantor These amounts consti tute the sums aggregate for claims under the DVV Warranty Scheme in any one calendar year including those claims which could have been made in that calendar year but were not because the time limit set out in the Appeals Board s deci sion had expired cf Article 5 1 6 4
19. sliding half Turning the door handle lifts the sliding door leaf up disenga ging it from the frame and allo wing it to slide alongside the fixed section Once closed the door is locked by turning the door handle fully back to the vertical locking position MAINTENANCE cleaning and lubrication General maintenance informati on Windows and external doors of all materials require general maintenance comprising clea ning and lubrication and a check of weather seals and sealant tape This maintenance should be carried out in accor dance with the following guideli nes Cleaning Depending on the direction they face and their location external casement and frame surfaces will become dirty They should therefore be cleaned at suitable intervals normally in connec tion with cleaning the glazing units Use water with a normal cleaning agent added Finish by wiping surfaces and edges dry Lubrication Once a year all moving parts in hinges handles and locks should be lubricated It is parti cularly important that moving parts held together by rivets e g turn hardware are cleaned and lubricated at least once a year Metal only connections are lub ricated with a neutral oil applied using an oil can syringe or a spray can with a thin tube Moving connections consisting of metal and synthetic materials should be lubricated with cand le wax or a special lubricant in accordance with the s
20. the manufacture of windows and external doors This applies in particular to their function and life with ever increasing attenti on to energy and environmental aspects For more information please go to www vinduesindustrien dk and storage During unloading and subse guent handling of the units you must employ lifting gear and methods which do not cause damage to the units The buyer must check incoming goods on arrival to ensure that the delivery meets the contract and that there are no obvious defects or damage to the units e g caused in transport If there are grounds for complaints or queries the supplier must be notified without delay Labels and cork pads on glazing units must be removed no later than two weeks after receipt of the goods All corner protectors protective foil or other protective packaging must remain in place and only be removed when the units are fitted If stored outdoors the units must be placed on bearers or pallets to provide sufficient clea rance from the ground The units must be securely covered to protect them from precipitation and dirt At the same time proper venti lation around the units must be ensured to limit the risk of con densation under the cover Separate glazing units should be stored under a roof INSTALLATION fixing General Correct installation is crucial for the functioning and life of the units Therefore the work should be performed by work
21. the addition of a damp proof course Permanent blocking must not be used at the head of wide units e g lift and slide doors where there is a risk of exposu re to load from the structure above In general the distance bet ween fixing points must not exceed 90 cm cf ill 1 ill 4 O Special instructions windows If units are less than 120 cm wide no fixing at head and sill is required Permanent blocks must be inserted under the extremes of sills at both ends units with mullions also require permanent blocks under the sills below the mullions cf ill 3 The blocking material must meet the requirements stated for permanent blocks damp proof courses Special instructions doors At the hinge side the upper and lower fastener are Application of sealant The application of sealant caulking should follow the guidelines for the project in hand or the guidelines drawn up by Fugebranchens Samarbejds og Oplysningsr d FSO the cooperation and infor mation council of the Danish sealant application and manu facturing industry www fugebranchen dk When caulking care must be taken not to compress the ill 3 located close to the respective hinges Permanent blocks must be inserted under the extremes of sills at both ends wide doors must be permanently blocked below the centre of the sill cf ill 4 Double leaf doors with or wit
22. tion the follo wing conditions shall apply to be entitled to coverage under the War ranty Scheme cf Article 6 e that the Warrantor does not comp ly with the Appeals Board s decision within the time limit set by the Appeals Board cf Article 2 4 e that the Consumer submits his case to DVV within 6 months of expiry of the date set for rectificati on in the Appeals Board decision e that the Consumer co operates in a sufficient disclosure of the facts of the case and details his financial claim against the Warrantor who originally supplied the window and or the external door e that the Consumer accepts that DVV requisitions a copy of the papers in the case from the Appeals Board or if an order or award has been made by a court of justice or arbitration have the papers forwarded e that DVV may deduct from the payment to the Consumer any sum which the Warrantor is owed by the consumer notwithstanding that the amount owed may derive from a subsequent building project dispute or another contractual relationship between the parties In case of disagreement about the calculation and legal basis of the amount DVV shall be entitled to withhold any payment pending a court decision the reaching of a settlement or similar e that the Consumer accepts that DVV may request full or partial repayment of the money if the infor mation provided by the Consumer proves incorrect or incomplete e that DVV shall in eve
23. upplier s instructions Such connections are found in various types of hinge tracks for them to func tion properly it is important that the hinge tracks etc are also kept clean Weather seals and sealant tape At the same time as the annual lubrication weather seals and glazing tape should be checked Weather seals should be checked for proper location and fixing and to ensure that the seals are still sealing pro perly Most types of elements allow simple removal and refit ting of weather seals this should preferably be carried out in connection with the applicati on of a new coat of surface tre atment Never overpaint wea ther seals Glazing tape should be checked for proper location and compression to ensure ensure their continued weathertight ness also in corner joints The compression of the glazing tapes is most easily checked using a thin feeler gauge which should encounter resistance when inserted between the glass and the glazing tape VENTILATION of the dwelling New windows will usually be very air tight and there will therefore be a need for more systematic ventilation of the dwelling than in the case of older draughty windows The 2010 Danish Building Code BR10 lays down the following requirements Each habitable room as well as the dwelling overall must have a minimum external air supply of 0 3 I s per m Internal air must be removed through extraction in kitchens bathrooms
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