OfficeServ Messenger User Manual
Contents
1. Dispatchers Submit Back You will notice that some items are marked with an orange asterisk These items are mandatory and must be set for each user The full description of each field can be found below After entering all necessary data click Submit to create the user OPTION Name Nickname ID SIP URI Password Hint for reissuing the password Answer the upper hint SYSTEM ID Extension Number CID Mobile Job Description Image Path Position E mail DESCRIPTION Set the user s full name This name is displayed in user s contact lists Set the user s preferred name This name is displayed during chat sessions Set the user s login ID This is also sometimes referred to as a SIP URI Session Initiated Protocol Universal Resource Identifier because it is a unique identifier that is assigned to a specific person After entering an ID you must click the Check Availability button to ensure that the ID doesn t already exist Set the user s login password Set the password retrieval question This feature is not currently implemented and is reserved for future use This field is mandatory though so you must enter something in it Set the answer for the password retrieval question This feature is not currently implemented and is reserved for future use This field is mandatory though so you must enter something in it Select the system the user is connected to2. 11 In the IIS Admin Panel click Web Service Extensions B Internet Information Services ETS Manager Il xi LE m mod DE U DMBDB EMS gt va T A Unknown ISAPI Extensions Prohibited 1 Aret Server Pages frohttcd 8 ASPET 4 14202 Probibtied 8 ASP NET v2 0 50727 Prohbted W CIWO Srn Alowed PrortPage Gerwer Dxbareiong 2000 Allowed S Internet Data Connector Prohibited L root Exchange Server Abowed B Server Gide induces Akmed B weby Alowed J Ghee of Web service extern or 3 KOIK an U roet of Web sere ecrennore O Czam Hao b Bj Extended Slandard 12 Verify that the php entry says Allowed If it doesn t select it and then click Allow T liderima ied te eee Pa TA age ml Hj 0 ee en k allot a im D HRE ie n EH etal d l WTF shee i of C piko Paak Aintree Cl Tirama Breed if i Unire Gar beter i Bl rghit al th icone t Oe 13 The website is now configured and you can move to the next section Configuring OfficeServ Messenger in IIS 7 0 or IIS 7 5 The OfficeServ Messenger installation process automatically configures options for the IIS 7 0 and IIS 7 5 web servers so no further modifications should be required You can skip ahead to the next section PAGE 5 Configuring Messenger Options Messenger options include items such as the location of debugging logs and the login information for the SOL server In most cases these options do n
3. File Transfer Logs o Server Update License Send Notice Upload Contacts Download Contacts nger Admin Click the Server Configuration menu item on the left menu The Server Configuration screen is displayed Fields are discussed below F Server Configuration Lossing Network Server Manual Database Authenycanor OPTION Path Level Keeping Count s Auto Clear Hour Value Select INFO v MANUAL se 10 DESCRIPTION Set the location for debug log files The default is the LOG folder under the location you installed the Messenger Server software to Set the detail level of debug logs System log only messages sent to the Windows Event system ERROR log only error events and system messages WARNING log error and warning events and system messages INFO log all of the above and also include informational messages this is the default DEBUG log all events and messages generated by the Messenger Set the method for deleting log files this is done to save hard drive space OFF keep all logs 2 7 30 60 365 keep log files the specified number of days and then delete them MANUAL specify the number of days to keep log files manually this is the default Set the hour of the day to delete log files that have expired the default is bam PAGE J OPTION DESCRIPTION Automatically detect the server s IP address The default TRUE is appropriate IP Auto Check f
4. a SOFTWARE Samsung grants to you a personal non exclusive license to make and use one 1 copy of the SOFTWARE accompanying this Agreement on any single computer provided the SOFTWARE is in use on only one computer at any time If you have multiple Licenses for the SOFTWARE then at any time you may have as many copies of the SOFTWARE in use as you have Licenses b Electronic Documents Solely with respect to electronic documents included with the SOFTWARE you may make an unlimited number of the copies provided that such copies shall be used only for internal purpose and you shall not publish or distribute such to any third party without Samsung Electronics Co LTD written and expressed consent c Limitation on Reverse Engineering Decompilation Disassembly You shall not reverse engineer decompile or disassemble the SOFTWARE except to the extent that this restriction is expressly prohibited applicable law d Separation of Components The SOFTWARE is licensed as a single product Its component parts may not be separated for use on more than one computer e Rental You may not rent lease and or lend the licensed SOFTWARE f Support Services Samsung may provide you with support services related to the SOFTWARE according to Samsung policies and programs and in for the country in which the SOFTWARE was purchased With respect to technical information you provide to Samsung as part of the support services Samsung may use such info
5. gt C coar DD win EA lt a Ve sai B as o Z E Q agpo m C soam gt Eljo asos 2 In Windows XP 2003 click Run In Windows 7 Vista 2008 click where it says Start Search 4 Type ipconfig and press Enter cx C WINDOWS system32 cmd exe Microsoft Windows AP Uersion 5 1 2608 lt C Copyright 1985 2001 Microsoft Corp U gt ipconf ig Windows IP Configuration Ethernet adapter Wireless Network Media State Ethernet adapter Local Area Connection cific DNS Suffix gt 105 52 21 126 s 255 255 255 0 gt 105 52 21 1 5 The IP address list is displayed Your PC may have more than 1 connection listed you are looking for one that says Ethernet adapter Local Area Connection The IP address of the system will be listed as IP Address or IPv4 IP Address Make note of this address EA CAWindows system32 cmd exe n x Windows IP Configuration l adapter Local Area Connection Connection specitic DNS Suttix wt eater CT errea d6d 951d c37248 10 0 1 211 966 9060 900 A Tunnel adapter Local Area Connection 6 Media State z Media disconnected Connection specific DNS Suffix Tunnel adapter Local Area Connection 7 Connection specific DNS Suffix IPv6 Add i 2661 0 4137 9e76 2c1c 429 5FF fe2c z fe8B 22cic 429 f 5ff fe2cx OfficeServ Messenger Connection Map Users connect to OfficeServ Messenger server using the OfficeServ Communicator client appli
6. o Conference Conference Status gt Session Statistics o Logs The Manage Position screen will be displayed Manage Position Position Name Position Code Position Weight 1 Submit Position Weight unassigned 10 Mod OPTION DESCRIPTION Set the name of the position ie Manager Engineer etc Position Name Set a short code for the position This optional field is not used and is purely Position Code for reference oa Set the rank of this job position Rank simply determines the order of Position Weight a appearance in the position list Creating Users Individually Click the Add User item on the web interface s left menu OfficeServ Messenger Adn o Contacts Contacts List Manage Position o Conference Conference Status Session Statistics o Logs PAGE 3 L The Add User screen will be displayed Add User Fields marked with an asterisk are required Name Nickname ID SIP URI Password Hint for reissuing the password Answer the upper hint SYSTEM ID Extension Number CID Mobile Job Description Image Path Position E mail Address Department osm com Check Availability You cannot change your ID later You must use the specific domain name osm com for multi login Select System Check Availability Enter unassigned
7. regulate the number and types of users who may connect to and use the OfficeServ Messenger The advantage of licensing is that you can reduce your overall costs by purchasing only the number of connections you need without having to manage a hardware dongle or a complicated middleware licensing application The license used for the OfficeServ Messenger is not the same as the OfficeServ Link license used by other CTI applications it is a separate license key used only by and for the OfficeServ Messenger When a user attempts to connect to OfficeServ Messenger the user type is checked against the list of licensed connections If there are no available licenses for the connection a licensing error will be returned to the user As an example if an SMT i5243 keyset attempts to connect but the current license allows only OfficeServ Communicator connections the SMT i5243 connection will be rejected If there are available licenses the OfficeServ Messenger will then proceed to check the supplied login credentials against the user database to see if the login is correct If the login does not match an existing user list an error is returned to the user If a valid account is found the OfficeServ Messenger will log the user in and begin communications How the 30 Day Free Trial License Works Samsung understands that sometimes you want to test out an application to see if it works for your company before making a committed purchase In order to fill this n
8. Internet to open Internet Explorer Shawn Guenther ET Hir Betunsents L My Recent Documents My Pictures TEH Marah Cca Ward AO r My M iad My Computer as My Rebeork Planes P zove rare B Adoi Menio E f feet Program iiig aid Demis un VHC Yisa S Conect To i as Printens and ames E Bee ard accor pe AJ Progres P Hm 2 Load the Messenger Admin website by typing http IPAddress osm i e http 192 168 1 24 osm into the address bar and clicking Go or pressing Enter gt Microsoft Corporation Windows Internet Ge v http 192 168 1 24 osm File Edit View Favorites Tools Help 3 You will be prompted to log in to the server You must enter the username and password of a user on the server that has administrative rights such as the Administrator user Enter the login information and then click OK PAGEL 4 This will load the Messenger Admin login page PAGEL OfficeServ Messenger Admin Oflicafere Merzanger Admin Copyright C 2006 Gameung Blecronice Co itd 5 The default username is admin and the password is also admin Enter these and then click OK The Server Status page will be shown 6 On the left menu bar click the Update License menu item gt Vie Ssage LUYS Unread Message File Transfer Logs o Server Server Status Server Configuration Upload Contacts Download Contacts 7 The Update License page is displayed
9. USERS Assign USER 142 to Office Group 3 OfficeServAdmin 20 T 5 09 21 56 03 ADD USERS robert walraven robabcscti com 05 09 21 55 05 ADD USERS tim sarvis tim bcscti com OfficeServ dmin 20 T 5 09 19 36 14 LOGIN ADMIN Admin logged in 173 74 172 46 OfficeServAdmin 20 5 07 15 57 17 UPDATE OSLINK SYSTEM ID 1 IP 192 168 9 101 SIP 192 168 9 40 o a P w Nm 1 1 1 OfficeServAdmin 201 1 1 1 7 2 OfficeServAdmin 20 o 5 07 15 56 44 LOGIN ADMIN Admin logged in 63 166 115 40 1 OPTION DESCRIPTION NO The log record identifier This is for reference only The user who performed the action This will usually be OfficeServAdmin which is the default User ee administrator login created by the installation Time The time and date the activity occurred Type The type of activity such as adding a user or modifying a system Table The SQL Database table that was modified For example if the Type is ADD and the Table is USERS it means that a new user was created a The details of the activity This includes such data as which user account was created or the IP Description address an administrator logged in from Clearing Administrative Logs While administrative logs are very useful they can eventually grow to a large number of items and it becomes difficult to find what you re looking for To clear out old logs you can
10. and port number 6 Enter the connection information for the Messenger Server For the IP field you should enter 127 0 0 1 the Port field should be 5070 and the Domain field will be whatever domain you chose in step 6 of the Messenger Server installation the default is osm com 7 Select or confirm the location where the SIMPLE Gateway will be installed and then click Next The default location is C Program Files Samsung Electronics Samsung OfficeServ Messenger SIMPLE Gateway PAGELO 9 After installing the necessary files the installation is done and a screen will appear alerting you to click Finish to exit setup PAGEL Insta heid Ward Complete Installing the XCAP Server Double click the file to launch the setup Initialization of the setup will begin Proceed with installation by configuring the following settings 1 Choose the language you wish to read the End User License Agreement EULA in and then click Next The default setting is United States English Choose Setup Longuage Select the language ize the installation foru the chocas balom 2 Click Next Samsung OfficeSery Messenger XCAP Server InstallShield Wizard Welcome to the InataltStheeld Wizard fee Samaung DificeSav Mecennger KCAT Serve The nara nett zad ul etal 5 among Onticeserv Mezernge MEAP Seren on you computer To cor rum hh Newt 3 Carefully read the EULA then select I accept the terms of the license agreement a
11. by clicking Select System and then clicking the OSLink IP that corresponds to the OfficeServ 7000 Series system this user s phone is connected to Set the user s 2 3 or 4 digit phone extension After entering an extension number you must click Check Availability to ensure that the number isn t already assigned to another user Set the Caller ID display for this user This is shown only in other users contact lists To set the number click Enter and then type the desired number in the box ie 972 555 1234 and click Use Set the user s cell phone number This number can be used by other users to call this user s cell phone from within OfficeServ Communicator Enter a short description of the person s job duties ie CTI engineer This information is optional and is only displayed in other users contact lists This field is reserved for future use and can be ignored Select the user s job position ie Engineer from the drop down Set the user s email address This is used to allow other users to email this user from within OfficeServ Communicator PAGE 3 2 OPTION DESCRIPTION Set the user s street address This information is optional and is only displayed m Agress in other users contact lists M Department Select the user s department ie Product Engineering from the drop down o Creating Users from a Spreadsheet When you have many users to create it isn t practical to create
12. connect to OfficeServ Link without the need for a Messenger license key The trial expires 30 days from the date of installation After expiration a valid Messenger license key must be entered in order to continue use of OfficeServ Messenger For specific details see the 30 Day Free Trial section in Chapter 3 OfficeServ Messenger Components The OfficeServ Messenger application consists of 3 separate components 1 The Messenger Server 2 The SIMPLE Gateway 3 The XCAP Server The Messenger Server is the main application that communicates with the other two components as well as OfficeServ Link the Messenger Admin web interface and users connecting with the OfficeServ Communicator application The SIMPLE Gateway passes data between the Messenger Server and the XCAP Server this includes buddy list status data login requests etc This component is only required when you have users connecting with their SMT i5243 keysets The XCAP Server formats the data provided by the SIMPLE Gateway into XML displays that are sent to SMT i5243 keyset users This component is only required when you have users connecting with their SMT i5243 keysets Finding the Messenger IP Address During the installation process you will need to know the IP address of the server OfficeServ Messenger is being installed on To find the IP address perform the following 1 Click Start Shawn Guenther at er bert gt E Dy tes ia B o cy p A wind G W i
13. e 972 214 Set the digit dialed to access a local CO line In most cases this is the default Access Code for Long Distance Calls setting of 9 Set the carrier code for national long distance You will usually leave this field blank Set the carrier code for international long distance You will usually leave this field blank Configure how the OfficeServ Messenger routes calls between users in different systems Carrier Code for Long Distance Calls Carrier Code for International Calls Access Code Set the Node ID of the other systems Node IDs can be obtained from the system 1 System 8 OfficeServ 7000 Series system administrator from MMC 820 PAGEL O Configuring User Accounts The configuration of user accounts in OfficeServ Messenger is done through the Messenger Admin web interface User accounts can be created individually through the web interface or a batch at a time by uploading a properly formatted spreadsheet file Creating Departments In order to add edit or remove Departments the OfficeServ Messenger service must be stopped For more information on stopping the service see Chapter 5 The first step to creating user accounts is to create all necessary department groups in your company Though this step is optional it is extremely useful in organizing and viewing users when you will have many of them Click the Manage Group item on the web interface s left menu OfficeServ Messenger Adn o Cont
14. the Documents tab 12 Verify that the list of documents contains an entry called index php and click OK to close the OSM properties window If the index php entry does not exist click the Add button and create it 13 The website is now configured and you can move to the next section Configuring OfficeServ Messenger in IIS 6 0 Begin by launching the IIS Admin Panel 1 Click Start PAGE 2 2 Click Administrative Tools IIS Manager to launch the IIS Admin Panel Internet Information Services IIS Manager Sg Eile Action view Window Help ale xd mB emg 7 internet Information Service CTIEXCHANGE local compi JO CTIEXCHANGE local computer Yes 11S v6 0 gt ip Be aten yew edm to i BOMB gt You ns wo PAGEL 3 6 7 8 g Expand Default Web Site Reporting Reports ReportServ Supervisor i HRA L EO R L f activity logs p admin mod ph assign buddy check_downlo check_dupid p PAGE amp 10 Verify that the list of documents contains an entry called index php and click OK to close the OSM properties window If the index php entry does not exist click the Add button and create it arope i tx HETE Fadia Caton Eyre I TY vat Demi a Demy ertr T E T aaie ipasa i Sopand an TFA Hrm bacha to erep document pus Wet e et u DE en
15. the server narse bgn ard parimad of Database 11 The Messenger database will be installed next This is the database used to store user accounts and activity logs After setting up the database the installation is done and a screen will appear alerting you to click Finish to exit setup Samsung OfficeSery Messenger Server InstallShield Wizard Insta hcid Wicard Complete The insta hiskd Wond has succenthlly instaled Samiung Obcesere Messenge Serves Oich f rash to md the raasd PAGES Installing the SIMPLE Gateway Double click the file to launch the setup Initialization of the setup will begin Proceed with installation by configuring the following settings 1 Choose the language you wish to read the End User License Agreement EULA in and then click Next The default setting is United States English 2 Click Next Welcome to the ImctallShield Wizard tor Samsung D Gateway 3 Carefully read the EULA then select I accept the terms of the license agreement and Click Next The SOFTWARE is protected GRANT OF LICENSE This License Agreement grants you following ght laset and merana coppaght beaet at mal at 4 5 Enter the IP address and port number the SIMPLE Gateway should use The IP field should be the IP address of the Messenger PC ie 192 168 1 24 In almost all cases the port field does not need to be changed from the default value of 15060 Click Next after setting the IP address
16. them one at a time Because of this the OfficeServ Messenger allows you to upload a simple spreadsheet that will create all users listed in the sheet The spreadsheet is a basic CSV Comma Separated Values file which means you can create it through spreadsheet applications such as Microsoft Excel or through a normal text editor like Microsoft Word or Notepad This is because in a CSV file you simply list out data with a comma separating each column i e column 1 column2 column3 This is handy on occasions where you may not have access to a spreadsheet application The columns of the spreadsheet contain much of the same information as when you create a single user and are created as follows note that you should begin entering data on row 2 row 1 is ignored as it is assumed to be a title row A B C D E F G H I J K L 1 UID P N Name Nick Email Ext CID Cell 2 joel3 bc samsung Joel Kao Joel Position Addr Hint samsung samsung Initials of STA Initials of STA Image Answr jkao mai 6737 6737 shoek m 6734 6734 jwoo yang 6767 6767 3 scott3 b samsung Scott Hoel Scott jin3 bcsc samsung Jin Yang Jin OPTION DESCRIPTION The user s login password tWhen entering a password you must place an asterisk at the beginning of the password i e samsung should be entered as samsung so that it may be properly encrypted when being written to the OfficeServ Messenger database MAX LENGTH 50 chara
17. to the software activation code is not returned to Samsung by the dealer the dealer will be billed for the original purchase price of the OfficeServ CTI application 3 UPGRADES amp COPYRIGHT a Upgrade If the SOFTWARE is an upgrade of a component of a package of software programs that you licensed as a single product the SOFTWARE may be used and transferred only as an part of that single product package and may not be separated for use on more than one computer b Copyright The SOFTWARE is owned by Samsung or its suppliers and protected by copyright laws and international treaty provisions Therefore you must treat the SOFWARE like any other copyrighted material except that you may install the SOFTWARE on a single computer provided you keep the original solely for backup or archival purpose You may not copy the printed materials accompanying the SOFTWARE LIMITED WARRANTY Samsung warrants that a the SOFTWARE will perform substantially in accordance with the accompanying written materials for a period of ninety 90 days from the date of receipt and b any Samsung supplied hardware accompanying the SOFTWARE will be free from defects in materials and workmanship under normal use and service for a period of one 1 year from the date of receipt During the warranty periods specified above Samsung will replace or repair any software or hardware found to be defective Warranty claims should be made through the Samsung dealer from whom the pr
18. Calls 3 Carrier Code for Long Distance Calls Carrier Code for International Calls System 1 System 2 System 3 System 4 Access Code System 5 System 6 System 7 System 8 Save Back OPTION DESCRIPTION Display the Messenger System ID for the OfficeServ 7000 Series system SYSTEM ID read only being configured Set the messaging format for OfficeServ Link In the U S A this value will OSLink Type always be KP and you shouldn t change it Set the IP address of the OfficeServ Link In most cases this will be 127 0 0 1 When using multiple systems you must check the V3 checkbox OSLink IP and enter the IP address of the OfficeServ 7000 Series system in the Switch IP field The OfficeServ IP address con be obtained from the system administrator Set the TCP port number OfficeServ Link is configured to listen on In most SIM Port cases this will be the default value of 6000 Dialing Position Set the regional dialing properties for the OfficeServ 7000 Series system Country Region Set the country the system is in Area Code Set the system s local area code i e 214 Dialing Rule Configure how the OfficeServ Messenger places external calls Set the digit dialed to access a local CO line In most cases this is the default Access Code for Local Calls setting of 9 If your area has more than 1 area code enter the remaining code s here other area for local calls Codes should be separated by commas i
19. Enter your new license in the License Key text box and then click Verify Messenger Admin F Update License License Key 8 The Messenger Server will decode the license and display the results To activate the new license click Update Messenger Adnin F Update License Litenan Key NSS GTA whe WISE OG ELIT T Seis REY Description TEPES POSA PHONE 2 User 8 Sytem Liter Be sure to retain a backup copy of your license key in the event of catastrophic failure of the OfficeServ Messenger PC CONFIGURATION CHAPTER 4 Gathering Configuration Information The biggest portion of configuration is setting up the accounts users will log in to when connecting to the OfficeServ Messenger This requires gathering a certain amount of detail about each user You will need the following information for each person who will be logging in to the OfficeServ Messenger e First and last name e Preferred name nickname e Preferred username login id e Preferred password o System id only reguired in multi system environments e Station number e Cell phone number optional e Job description optional e Job position optional e Email address e Work street address optional e Department optional It is recommended that if you have more than a few users you put this information into a spreadsheet The reason for this is that you can later use this spreadsheet to create all the users at one time This is discussed in mo
20. LUYS File Transfer Logs o Server Server Status Send Notice Upload Contacts Download Contacts The System Settings screen allows you to configure the systems OfficeServ Messenger should connect to By default only a single system is configured as shown below with blank entries for the other 7 anger Admin Fi System Settings Your License is 8 System License You will be able to use only 8 system between SYSID 1 and 8 E aan OSLink OSLink Switch pe Access Code 1 6 characters J ore E si s2 sa sa 85 se s7 se 1 KP 127 0 0 1 6000 3 Mod Del 2 Add 3 Add 4 Add 5 Add 6 Add 8 Add Refresh PAGEZO To configure a new system click the Add link on the far right To modify an existing system click the Mod link and to delete a system click the Del link Click the Mod link for system 1 The Modify System screen will appear Configure the necessary systems and proceed to user account creation Modify System Fields marked with an asterisk are required SYSTEM ID 1 OSLink Type KP JAP 127 0 0 1 OSLink IP D3 Switch IP OSLink Port 6000 Country Region Korea v Dialing Position Area Code Access Code for Local Calls 9 Use Area Code for Local Calls other area code for local calls Use comma to seperate area codes es Access Code for Long Distance
21. USER GUIDE Enterprise IP Solutions OfficeServ Messenger ADT Every effort has been made to eliminate errors and ambiguities in the information contained in this guide Any guestions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA 1301 E Lookout Dr Richardson TX 75082 telephone 972 761 7300 SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide Samsung Telecommunications Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of eguipment as engineering and manufacturing may warrant Copyright 2010 Samsung Telecommunications America All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this material PRINTED IN USA TABLE OF CONTENTS Introduction Chapter L aaa AAA EE 1 What is OfficeServ Messenger 004 0000000 K EE EEE K EEE KK K K KKK K KK K l Installation ChaDLel 2 iivasianasscecancssnosnacvarcessnsaeveneussecsununcevse
22. a Pml Driver HPZ12 Sa Portable Media Serial Number Service Re Sa Print Spooler Ma Ha Process Monitor Inj Sa Protected Storage Pre Ba nanas Linck c aje H Extended A Standard 5 The service will start after a few seconds and then return you to the Services panel If you have installed the XCAP Server and the SIMPLE Gateway you will need to locate and start those services as well The SIMPLE Gateway s service name is OfficeServ Messenger Gateway for OSM and it should be located directly above the Messenger service you located in step 4 The XCAP Server s service name is XCAP Server for Samsung UC and it is usually the last service in the list Once all services are started you have successfully connected the OfficeServ Messenger and you may proceed to the next section Using the Web Interface Once the OfficeServ Messenger is launched and connected you are can begin exploring the web interface which is the central administration point for the program The web interface is designed specifically for use with Microsoft s Internet Explorer IE line of browsers and is intended for use on versions 6 0 or higher including version 8 that ships with Windows 7 Because it is customized for IE the interface may display incorrectly or completely fail to function in other browsers To begin log in to the Messenger Admin web interface 1 Click Start then click Internet to open Internet Explorer Shawn Guenther 2 Hr B
23. acts Contacts List Assign User o Conference Conference Status Session Statistics o Logs The Manage Group screen will be displayed Group Name Group Descri ption Group Cod Group Rank Upper Group __s Submit OPTION DESCRIPTION Group Name Set the name of the department ie Sales Support etc Set a brief description of the department This optional field is not used and is Group Description purely for reference Set a short code for the department This optional field is not used and is Group Code purely for reference Set the rank of this department Rank simply determines the order of Group Rank appearance in the department list If the department is a sub group of another department ie Sales Engineering Upper GROUP as a sub department of Sales choose the master department here Creating Job Positions In order to add edit or remove Job Positions the OfficeServ Messenger service must be stopped For more information on stopping the service see Chapter 5 PAGE 3O The next step to creating user accounts is to create all necessary job positions in each department in your company Like Departments Job Positions are an optional piece of information but are useful in sorting and searching users Click the Manage Position item on the web interface s left menu OfficeServ Messenger Adn o Contacts Add User Assign User
24. age system simply click the Send Notice menu item Unread Message File Transfer Logs o Server Server Status Server Configuration System Settings Download Contacts PAGELLO The Send Notice screen will be displayed Type the message you want to send into the text box it must be less than 600 characters and then click Send A confirmation window will appear Click OK to send your message Windows Internet Explorer i 2 J Do you want to send notice really i Cancel Viewing Administrative Logs The Messenger tracks all operations performed by someone who logs into the web interface This is for security in the event that a user makes unauthorized changes To view these logs click the Admin Activity Logs item in the left menu Assign User o Conference Conference Status Session Statistics Admin Activity Logs Message Logs Unread Message File Transfer Logs o Server Server Status The Admin Activity Logs screen is displayed Use the date ranges at the top to select the time period you wish to search for the default search range will pick up all records and then click Submit Admin Activity Logs 2010 01 w o 200 v 05 v 10 v r NO User Time Type Table Description OfficeServAdmin 20 o 5 09 21 56 34 UPDATE USERS Assign USER 141 to Office Group 3 712 OfficeServAdmin 20 5 09 21 56 33 UPDATE
25. and vou will be prompted to open or save the file File Download Do you want to open or save this file E i Name 20100509230912 xIs til Type Microsoft Office Excel 97 2003 Worksheet 3 62KB From 105 52 21 41 Cen Cel v Always ask before opening this type of file a While files from the Intemet can be useful some files can potentially g ham your computer If you do not trust the source do not open or save this file What s the risk Click Save to store the backup file You will be prompted to choose a download location Choose the location and then click Save Be sure to keep the file in a secure location for future use as it can be uploaded through the Upload Contacts screen later through the same process as described earlier in this chapter After backing up your user list you are ready to start the OfficeServ Messenger services and begin connecting clients OPERATION CHAPTER 5 This chapter deals only with Administration of the OfficeServ Messenger For details on how your users will interface to the Messenger see the SMT 15243 Keyset User Guide and or the OfficeServ Communicator User Guide Connecting OfficeServ Messenger Normally the OfficeServ Messenger will start automatically with the server PC However it is not always practical to reboot the server so it is important to know how to launch the application manually This is done from the Windows Services Snap In You can get to the Snap In as fol
26. cation or their SMT i5243 keyset The Messenger then connects to OfficeServ Link which will in turn establish communications between the OfficeServ Messenger and the OfficeServ 7000 Series systems The OfficeServ Messenger system administrator connects to the Messenger Admin interface using the Internet Explorer web browser that ships standard with Windows operating systems Internet Explorer connects to the Messenger Server through the Windows Internet Information Services IIS web server This configuration allows the system administrator much more flexibility when managing the OfficeServ Messenger OfficeServ Communicator User SIMPLE Gateway OfficeServ 7000 Series Keyphone Systems XCAP Server SAMSUNG System Administrator OfficeServ CTI Server OfficeServ Messenger communicates with OfficeServ Link on TCP port 6005 and with OfficeServ Communicator on TCP and UDP port 5070 The SIMPLE Gateway communicates on UDP port 15060 The XCAP Server communicates with the SIMPLE Gateway on UDP port 25060 and with SMT i5243 keysets on TCP port 18080 This may be useful information when installing in a tightly controlled data network How to Install OfficeServ Messenger Installing OfficeServ Messenger is a fairly simple straightforward process Every effort has been made to ensure a fast and trouble free installation To begin obtain the OfficeServ Messenger setup files from your authorized Samsung instal
27. click the Clear Activity Logs item in the left menu to set the parameters for which records to delete Assign User o Conference Conference Status Session Statistics o Logs Unread Message File Transfer Logs o Server Server Status PAGEL The Clear Activity Logs screen is displayed Rj Clear Activity Logs 2010 w 0 wow 2010 w 05 w 10 vi Submit Select the date range for the records you want to delete and then click Submit The default date range when you load the page will delete all administrative logs Viewing Deleting Message Logs The Messenger also tracks unread administrative broadcast messages and unread user to user messages You can view the summary of how many unread messages are in the system by clicking the Message Logs item in the left menu ASSISN User o Conference Conference Status Session Statistics o Logs gt Admin Activity Logs File Transfer Logs o Server Server Status This will open the Message Logs screen Brie Logs Period 2010 02 08 2010 03 13 Notte i Unread Message Note 16 Tolal 16 Type Total States Total y Porod 2008 01 01 2010 ws wl 0T e looo paleta OPTION DESCRIPTION Period The time period the message records span Notice The number of unread administrative broadcast messages Note The number of unread user to user messages Total The total number of unread
28. collaboration interface All file transfers are logged by the system so that administrators can monitor this activity To view the logs click the File Transfer Logs item in the left menu 1911 user o Conference Conference Status Session Statistics o Logs gt Admin Activity Logs Clear Activity Logs Message Logs o Server The File Transfer Logs screen will be displayed File Transfer Logs 2005 01 01 2010 i 05 w 09 v Delete NO Time To From File Name Size KB 1 2010 03 09 14 23 22 Shawn Guenther Jaclyn Guenther noticed11all pdf 811 17 1 This screen shows all file transfer activity as well as when the transfer occurred Time who the file was transferred to To who it was transferred from From what the name of the file was File Name and the size of the file Size KB To delete logs select the date range at the top then click Delete PAGE 3 Viewing Conference Status When more than two users are involved in a chat video chat whiteboard or audio conference session the Messenger will track the activity as a conference To view active conferences click the Conference Status item in the left menu gt ASSIgN User Oo Logs Admin Activity Logs Clear Activity Logs Message Logs Unread Message File Transfer Logs o Server Server Status The Conference Status screen displays all conferences currently in progress as well as a quick stat
29. cters COLUMN 16 characterst Name The user s full name Nickname E mail The user s preferred name The user s email address Ema Te users eman a ph n i lt B Tr 1 JJO U lt A 50 characters 50 characters 255 characters 4 characters 8 characters 50 characters 255 characters 50 characters 255 characters 50 characters 50 characters After entering all your data in the correct format you will need to save the file as a CSV file To do this you simply select the CSV Comma delimited csv entry from the Save as type field of the Save window when you are saving the spreadsheet My Network Places Filename 20100409083430 Mod csv Save as type CSV Comma delimited csv Excel 97 2003 Template xlt Text Tab delimited txt Unicode Text txt XML Spreadsheet 2003 xml Tools v Cancel CSV Comma delimited csv Once the CSV file is created you are ready to upload it to the server so your users can be created Begin by clicking the Upload Contacts menu item from the left menu of the web N m interface m U lt o WE5a gt aJE LUYS Unread Message File Transfer Logs o Server Server Status Server Configuration System Settings Update License Click Browse locate your CSV file then click Open and then OK The file will be uploaded to the server and verified If contacts cannot be loaded you will be
30. e SQL system administrator Note that the SQL Server instance must be specified if it exists ie 127 0 0 1 SQLExpress After configuring the connection click Next SOL Server Setup Please ender the Inotance namelex P addberr SOLEXPRESS User ID Pacwwroed of the SGL Serve Select or confirm the location where the XCAP Server will be installed and then click Next The default location is C Program Files Samsung Electronics Samsung OfficeServ Messenger XCAP Server Samsung OfficeSery Messenger XCAP Server InstaliShield Wizard Cheere Destination Location elect folders where satap vl mial ides Inotal Samsung OhoeSere Menrenger WAP Server to C4 Gorey OfferS ery Mezssrgm SLAP Servet PAGEL 2 8 Click Install to begin installing files Samsung OfficeSery Messenger XCAP Server Ready bo Install the Program The wamdis wady to bagn installation Chek Instal to Begin the instalator KASSEN WIEN A ANOS WO A PRE NENTS ON EE Diek Cancel to ant 9 After installing the necessary files the installation is done and a screen will appear alerting you to click Finish to exit setup Samsung OfficeSery Messenger XCAP Server InstallShield Wizard InataliStechd Wizard Complete The natal hisid Wow has OticeSerw Messenge ZA inetalled Saeuung Servet Cch fruh to ent the weed PAGEL 3 LICENSING CHAPTER 3 How Licensing Works In order to use OfficeServ Messenger you will need a valid software license Licenses are used to
31. ecoments 1 My Recent Documents n My Pictures pS ry Mac ig My Computer fd My Metenrk Places P zove rare ea Defmity A comect o Printers and Pases E Bee and Supiori pema AN Progres gt E Hum 2 Load the Messenger Admin website by typing http IPAddress osm i e http 192 168 1 24 osm into the address bar and clicking Go or pressing Enter Microsoft Corporation Windows Internet PAGEJO G e http 192 168 1 24fosm File Edit View Favorites Tools Help 3 You will be prompted to log in to the server You must enter the username and password of a user on the server that has administrative rights such as the Administrator user Enter the login information and then click OK If you want to save this login information so you don have to enter it again check the Remember my password box before clicking OK 5 The default username is admin and the password is also admin Enter these and then click OK The Messenger Server Status Page After logging in you are presented with the Messenger Server Status Page You can use the left menu highlighted below to access the rest of the Messenger web interface This page is used to get a quick view of the state of various parts of the OfficeServ Messenger as described on the next page ferent Mates Vaiss Contes Hervar OPTION License Key License Info Server Startup Time Export IP Address Elapsed Time SIP Mes
32. eed the OfficeServ Messenger installation process creates a free 30 day trial license This free trial license allows up to 10 OfficeServ Communicator users and up to 10 SMT i5243 keyset users to connect to OfficeServ Messenger for up to 30 days without the need to purchase a software license key The 30 day trial period begins the moment you install OfficeServ Messenger it is not tied to application run time If you intend to use the trial you should install OfficeServ Messenger only after you are prepared to start testing Once the trial expires you must purchase a license key from Samsung in order to continue using OfficeServ Messenger PAGEL amp How to View Your License In order to view your current license you need to log in to the Messenger Admin web interface To launch the web interface 1 Click Start then click Internet to open Internet Explorer Shawn Guenther ty Documents LJ My Recent Documents Cl My Pictures ER Pa es ht Oise ward cy eo Py Hink B reme a s ff ny Rebe rk Piste ER Marbit es Bosal D7 m ya Aun el Viewer A Connect To ih SOL Server Configuration a Printers and Panes Parise EP ee ore Superi pea AJ Programe b Em 2 Load the Messenger Admin website by typing http IPAddress osm i e http 192 168 1 24 osm into the address bar and clicking Go or pressing Enter Microsoft Corporation Windows Internet 3 You will be prompted to log in to the server You must e
33. h a Po By SOFTWARE pou mda yoa acceptance of ths Somiung LoerseApeemet Eyou w I gocapt the lerra of he kcenes agremerni O I gored acing the loenn of he koorot ageemert lt PAGE 4 Enter the IP address of the OfficeServ Link V3 server if it is installed on the same PC as OfficeServ Messenger you may enter 127 0 0 1 After entering the IP address click Next IN T lt o Samsung OfficeSery Messenger Server InstallShield Wizard Ente Text Piaese erin riomaton n the sid below Please Enter P Adhen ol OffeeSery Lr Enter the port number OfficeServ Link is using In almost all cases this field does not need to be changed from the default value of 6000 Check with the OfficeServ Link V3 installer to determine if you need to change this value Click Next after verifying the port Samsung OfficeSery Messenger Server InstallShield Wizard Emei Tet Planes erin riomaton n the sid below Please Enter Porn Humba of OlhosSere Lik Pisasse une delat volue T you do net kovy whet thee raviti i Enter a domain name for OfficeServ Messenger This simply determines how to format user logins Samsung recommends leaving this at the default setting of osm com Click Next after setting the domain you wish to use Samsung OfficeSery Messenger Server InstallShield Wizard If you have already obtained your license key for OfficeServ Messenger you may enter it here the OfficeServ Messenger license key is NOT the same ke
34. in Panel 1 Click Start PAGELO 3 Click Performance and Maintenance Pick a category o rel Pasei E Prmters and Other Hardware Wa he Apgcaremce and Themes e m Network and jaternet Connections User Accounts Date Time Language and Regnnal Optio Aad nr emeve Programm Ea D Sounds Speech aed Audio Devices W Performance and Maintenance Securty Center 4 Click Administrative Tools He 5M Yew Fiiss foots teb Gr 5 psn gt roars RE rater syne Performance aod Maintenance oA Pick a task gt See besx mlormaton about your cnmputer gt Alust mazal effects gt free up space on your hard disk gt feck up your data Rearrange items on your hard dsk to make programs rem taster or pick a Control Panel icon TT Admmistretive Tool ba Power Options e Remote Control at wherduled Tacks vir ml lt lt System i Sytems Management 5 Double Click Internet Information Services to launch the IIS Admin Panel fe gn yem Favorites edi teb Gr V rene E KD reite syne Apert ip Annsy atve Toots Z rteravo t NET Framework 1 1 Configurator B erogaft JMET Framework 1 3 Wizard CD Herasoft MET Framework 2 0 Configuration PAGEZ2O 6 7 Expand Local Computer Expand Web Sites Fle Acton Wer ee Dm Fea ee oo Internet Inbrmanon Services Mame JE 0007505 jeen iguin Bite E web Stee PAGEL 10 Click
35. lation company There are 3 setup files the Messenger Server setup the SIMPLE Gateway setup and the XCAP Server setup The SIMPLE Gateway and XCAP Server are only reguired if you have users logging in to the OfficeServ Messenger with SMT i5243 keysets If you are installing all 3 components they must be installed in the following order Messenger Server then SIMPLE Gateway then XCAP Server Installing the Messenger Server Double click the file to launch the setup Initialization of the setup will begin Proceed with installation by configuring the following settings 1 Choose the language you wish to read the End User License Agreement EULA in and then click Next The default setting is United States English ner InstaliSh eld Wizard Choose Setup Lenguege Select the Language toe the inetallstion hom the chomas balos 2 Click Next Welcome to the InstaltSteeld Wizard fee Samaung DiliceS mv Mecsanger Serve The nena ett ited vl etal S svory Diteet ery To cor rue cheb Meznonge Servet ori you computer Too New 3 Carefully read the EULA then select I accept the terms of the license agreement and Click Next License Agreemort Piasse raad the folineang license agpeemert cmek dy pore Leese rmy mohly MA For OlkorServ Mezserge te DCS Keyphone Gaming Teleconreuren sions Amaca LP IMPORTANT ACAO CAREFULLY U Nand rap mode debe pinpas lu sleet ase oso you odber an rhah or an od thertiied whc
36. lows 1 Click Start Shawn Guenther 2 In Windows XP 2003 click Run In Windows 7 Vista 2008 click where it says Start Search fle aceon pew hep 8 Bee rmnm V Servers foc Select an ites tn vies is desripion neme Dai hy ET Rurilit 0p5 hern Mer ber o Ve ochcaton Layer G Provides 8 Vy apotcabon Manage Providers Sy ASS MET State Ser Prewides s Sy automatic Updates Enables th Geybackoround nistg Tr rslert fu Oey Bonjour Seria Erle fea HDs Systema Ine Fis Clots Enpsees Ch Shih Event System Sumoerts COM System Appl Manages F Gey Comuuter reves igri a Ce crvpiographic Serv Prowides th li D i 4 Scroll down until you find a service with the name OfficeServ Messenger Server for UC then click the Start button in the upper right of the title bar shown below Ha gt Services PAGE 38 File Action View Help B 2 Sa Services Local a Services Local OfficeSery Messenger Server for UC Name fo De a Office Communications Server IM Conferencing Ofl Start the service Ba Office Communications Server Telephony Co Ofl a Office Communications Server Web Conferen Off Sy Office Source Engine Sa Aa OfficeServ ACD Service Ma My OfficeServ Link V2 Service Of a OfficeServ Messenger Gateway for OSM 1 6 OfficeServ Messenger Server for UC Ss Performance Logs and Alerts Co Sa Plug and Play En SK
37. messages Type Set which types of message logs to delete all Total broadcasts Notice or user to user Note Set the status type of message logs to delete all Total or messages already Status read Read Select the age of logs you wish to delete The beginning date is always January 1 a u 2005 to ensure all old records are removed The end date you specify MUST be 2 a or more months in the past This ensures you don t accidentally delete logs pertaining to messages still in the system Deletes the message logs specified by the above parameters Messages Delete themselves are not deleted only the activity logs for them PAGE 2 Viewing Unread Message Headers Sometimes it is useful to see who has unread messages waiting in order to determine if they can be deleted such as if an employee is terminated To see the list of unread messages click the Unread Messages item in the left menu 1911 USer O Conference Conference Status Session Statistics o Logs Admin Activity Logs Clear Activity Logs o Server Server Status The Unread Messages screen will be displayed HO Time From Ta I AWE ESET Lim The screen shows all unread messages in the system as well as the time they were sent Time who they were sent by From and who they were sent to To Viewing Deleting File Transfer Logs The OfficeServ Messenger allows OfficeServ Communicator users to share files through the
38. ministrative LOGSo iessidssbcssbseieaaBubeiddcssea scenes cca ENA 41 clearing Administrative LOGS sesula anon i 41 Viewing Deleting Message LOGS lt lt 44 444444440 KnK RKK KKK KKK 42 Viewing Unread Message HeaderS sas4sseiwidekst setstotsdabia okast boa bsd ka ase div daedk se 43 Viewing Deleting File Transfer LOGS lt lt lt lt lt lt lt lt lt lt lt 14 1 165 55 Kaa KK SKA RAKA KKK KK 43 Viewing Conference StatusS 444 444455551 r1Kar1a 0000 KARA KKK 0 SSS SSK K KKK KK K40 44 VIEWING Conference StatisticS seats een centas destuatn pat 44 Software License Agreement and Limited Warranty ssssss2ss2 46 INTRODUCTION CHAPTER 1 What is OfficeServ Messenger OfficeServ Messenger is a server application that provides instant messaging collaboration and presence awareness to the OfficeServ Communicator application and users of the SMT i5243 IP keyset OfficeServ Messenger communicates with OfficeServ 7000 Series systems through the OfficeServ Link V3 application OfficeServ Link permits the OfficeServ Messenger to connect to up to eight systems simultaneously allowing multi system applications to take advantage of the OfficeServ Messenger features across the organization This not only brings your whole business closer together but also prevents you from having to maintain a separate server for each system OfficeSe
39. nd Click Next Samsung OfficeSery Messenger XCAP Server License Agreemort Plane ond the follmeang icense speenari cmeb dy Sate roe Aeon n n Wty ppor z rss are Siva la Kehne Serez Samsung Clachar css Co LTD IMPORTANT ACAO CAREFULLY eer etre ions Ther Samunge End User Loene Euta a Mit ara neu meray o Samar kr f Above which nchsde Computet sofware aral may inhale pintad materin and online electonic documentation SOFTWARE Dy inctaling using the t C1 accept the lesra of the icense agsemen 4 5 6 7 Enter the IP address and port numbers the XCAP Server should use The IP field should be the IP address of the Messenger PC ie 192 168 1 24 Port is the UDP port used to communicate with the SIMPLE Gateway and Req is the TCP port used to communicate with SMT i5243 keysets In almost all cases the Port and Req fields do not need to be changed from the default values of 25060 and 18080 Click Next after setting the IP address and port numbers Enter the connection information for the SIMPLE Gateway For the IP field you should enter 127 0 0 1 the Port field should be 15060 and the Domain field will be whatever domain you chose in step 6 of the Messenger Server installation the default is osm com SIMPLE Gatewap Setup Please enter the IP adheze Port number arki Donan of SIMPLE Gatovway Enter the connection details for the SQL Server This information can be obtained from th
40. nrrrsnrrrnnnrnnnnrsnnrrennrrennan 18 aa UN NES E e eE E A E A P A E E E E E am tioge 19 Configuring OfficeServ Messenger in IIS 5 1 K 19 Configuring OfficeServ Messenger in IIS 6 0 lt lt 6 rr1 0 0000 nh 22 Configuring OfficeServ Messenger in IIS 7 0 or ITS 7 5 000000 0 nh 25 Configuring Messenger OplonS suszaes uautaaalaiiaacakestaa duo aani akutidiasu deal 26 Configuring Multi System Settings 4 4 0100000 K K K K K K K KKK 28 COMMIGUPING US rA OUM S ereen r u teeaeense tas eat ebssc est acees tet canwnsecoes se 30 creand DSO aries PO O O O E 30 Creating JOD POSIVIONS zoizse esc koa uass aeccattdwacsGinteadscdedvens ted Aen EEOSE 30 creating USers1naMaa etec n diud estus 31 Creating Users from a Spreadsheet lt lt lt lt lt 4 lt lt lt lt 55 cr K aaa aaa S S K K KKK KRKA KKK 33 Assigning Unfiled Users to DepartmentsS lt lt lt lt lt lt 44 lt ssr 111a0 sna K Kn 35 Backin binec cedule tau tac EE 35 Operation Chapter 5 wissincsceccnccssvocinncevevdsevsnernertncecisssuewcsnnesseseewivaeews 37 Connecting OfficeServ MoGo adds NEEE cau Gs 4m ES 37 DSM te VOD AIMS CS cube ask ee soda eee ee ee 38 The Messenger Server Status Page 4 1111117000000 K KKK AKKO S SSK K KKK 39 Sending a Broadcast MESSAG Cs stenadecasemensdversencencenaer ass used adice aazaudsdm Ba spa 40 VIEWING Ad
41. nter the username and password of a user on the server that has administrative rights such as the Administrator user Enter the login information and then click OK If you want to save this login information so you don have to enter it again check the Remember my password box before clicking OK is OfficeServ Messenger Admin Ofiar Meteangad dion Coppnghtic 2006 Sainaurg Bledtsiermet C0 Lid PAGEL 5 The default username is admin and the password is also admin Enter these and then click OK The Server Status page will be shown The License Key is shown at the top of the page Just below that are the guantities that license provides PC shows the number of licensed OfficeServ Communicator users and PHONE shows the number of licensed SMT i5243 keyset users System s will always be 8 the maximum number of OfficeServ 7000 Series systems that can be simultaneously connected PDA is reserved for future use and will always be 0 Server Status Type Server Status Value server Startup Time 3 12 2010 3 27 48 PM Export IP Address 105 52 21 41 How to Enter a New License After obtaining a valid OfficeServ Messenger license key you must implement the key via the Messenger Admin web interface Update License page The Update License page transfers the key to the Messenger Server application for verification to ensure it is valid and authentic Follow these steps to load the Update License page 1 Click Start then click
42. ny users who do not have a department specified will appear in the Unfiled Users list The Groups list contains all the departments you have created Select one or more users from the Unfiled Users list then select a department and then click Submit The selected users will be assigned to the selected department The Assign User screen is intended only for assigning unfiled users and can t be used to reassign users from one department to another Backing Up the User List After creating and configuring all users you will want to back up your user list in case anything Should happen to the server in the future To do this click on the Download Contacts item in the left menu of the web interface Unread Message File Transfer Logs O Server Server Status Server Configuration System Settings Update License Send Notice pace 35 The Download Contacts screen is displayed Download Contacts 1 2 Select a group to download contact s PAGE 36 Select a Group All wal Create Select the department you wish to back up from the list or leave it at the default setting of All to get all users and then click Create The backup file will be created and a download page will be displayed F Download Contacts 2 2 Group Name Contacis ALL Group 26 Download 20100509230912 csv The blue text to the right of the word Download is a link to the backup file Click the link
43. oducts were purchased and must be made within the applicable warranty period NO OTHER WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY THE APPLICABLE LAW SAMSUNG DISCLAIMS ALL OTHER WARRANTIES EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE WITH RESPECT TO THE SOFTWARE THE ACCOMPANYING PRODUCT MANUAL S AND WRITTEN MATERIALS AND ANY ACCOMPANYING HARDWARE NO LIABILITY FOR DAMAGES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL SAMSUNG OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Samsung Telecommunications America L P
44. or most situations It should be set to FALSE only if the server has multiple active network interface cards NICs Specify which IP address the Messenger server should listen on when more than one NIC is active When IP Auto Check is set to TRUE this field will be a drop down list of all the NIC cards in your server When IP Auto Check is set to FALSE this field is a type in box Server Manual IP Set the Time To Live value for broadcast messages This value should not Multicast TTL Value require modification Set the login information for the SQL server This should only be modified if Authentication you know that SQL server settings have changed Service Install These buttons allow you to create or delete the Windows Service used for launching the OfficeServ Messenger Server The service is installed by default When installed the Service Install button is disabled otherwise the Service Service Uninstall Uninstall button is disabled start The Start and Stop buttons control the Windows Service used for launching the OfficeServ Messenger Server Stop Save Save the current changes Refresh Refresh the screen to reflect any changes that may have been made Configuring Multi System Settings Multi System settings only need to be modified when you are connecting the OfficeServ Messenger Server to more than one OfficeServ 7000 Series system They are set through the web interface s System Settings menu gt Wlessdagyeb
45. ot reguire changing but it is important to know where they are in the event you need to change them at some point This may happen if you change SOL servers at some point or change the IP address of the CTI server To begin log in to the Messenger Admin web interface 1 Click Start then click Internet to open Internet Explorer Shawn Guenther 2 Hr Becurments FE Hy Recent Documents L Piy Pictures PEF moot Otce weed sony C My Misic E Notepad My Computer K ny network Places P prrs raret er om cee nd y ver A connect mo ka Printers and Pases GB ee rt prer pies JAN Programs ye m 2 Load the Messenger Admin website by typing http IPAddress osm i e http 192 168 1 24 osm into the address bar and clicking Go or pressing Enter Microsoft Corporation Windows Internet OG Gy v E http 192 168 1 24 osm File Edit View Favorites Tools Help 3 You will be prompted to log in to the server You must enter the username and password of a user on the server that has administrative rights such as the Administrator user Enter the login information and then click OK If you want to save this login information so you don have to enter it again check the Remember my password box before clicking OK PAGEZO 5 The default username is admin and the password is also admin Enter these and then click OK The Server Status page will be shown lt vlESsaJt LUYS Unread Message
46. re detail later in this chapter After gathering all the user data you can begin the process of configuring the user accounts through the Messenger Admin web interface However before doing this you will need to verify a few settings to ensure that the web interface is running optimally You will also need to check OfficeServ Messenger Server application settings and configure multi system settings if necessary For multi system environments you will need to obtain the following information for each system from the OfficeServ 7000 Series system administrator e IP address e Network Node ID PAGELO Verifying IIS Settings Internet Information Services IIS is the Microsoft component that allows a PC to act as a web server Microsoft Windows currently supports 4 versions of IIS depending on which Windows version you are running as shown below OPERATING SYSTEM IIS VERSION Windows XP Professional Windows XP Media Center V5 1 Windows 2003 V6 0 Windows 2008 Windows Vista Home Premium Business Enterprise Ultimate V7 0 Windows 2008 R2 Windows 7 V7 5 The installation process for IIS is also operating system dependant For details on installing IIS on your system consult Microsoft s documentation In order to install OfficeServ Messenger on a PC running IIS 7 0 or higher you must ensure that all IIS 6 Compatibility options are also installed Configuring OfficeServ Messenger in IIS 5 1 Begin by launching the IIS Adm
47. rmation for its business purpose including for product support and development Samsung will not utilize such technical information in a form that personally identifies you g SOFTWARE Transfer You may permanently transfer all of your rights according to this agreement provided you retain no copies you transfer all of the SOFTWARE and the recipient agrees to the terms of this agreement by notifying in writing to authorized Samsung VAR outfit and or dealer in which the SOFTWARE was purchased And including all prior versions of SOFTWARE if the SOFTWARE is an upgrade h Termination Without prejudice to any other rights Samsung may terminate this agreement if you fail to comply with the terms and condition of this agreement In such event you must destroy all copies of the SOFTWARE and all of its component parts 2 SOFTWARE ACTIVATION a Software Activation Samsung will provide a software activation code that will allow use of the purchased OfficeServ CTI products The activation code will be associated with the MAC address of the LAN interface of the Samsung telephone system In the event of hardware failure associated with the LAN interface Samsung will issue a replacement software activation code when requested by a Samsung authorized dealer In the event that a replacement software activation code is issued the defective hardware associated with the original software activation code must be returned to Samsung If the hardware associated
48. rnet Information Services IIS installed Microsoft SQL Express 2005 or higher Database Platform including SQL Express 2005 SQL Express 2008 SQL Server 2005 and SQL Server 2008 CPU Pentium 4 2 0 GHz Hard Disk Space 20 GB OfficeServ Messenger is only supported on Microsoft Windows operating systems Samsung will not support OfficeServ Messenger on Mac OS or Linux systems Local Administrator rights are required in order to install and operate OfficeServ Messenger PAGES Windows 7 Vista and XP limit the number of simultaneous internet connections to 10 Although this connection limit can be overridden ry Microsoft and therefore Samsung does not recommend it D lt o Each user who connects to OfficeServ Messenger will use at least 1 connection which can guickly overwhelm the available limit So if you intend to have OfficeServ Messenger available to all users it is strongly recommended that you install it on a server version of Windows 2003 or 2008 where unlimited connections are allowed OfficeServ Messenger reguires the Microsoft SOL Server software to have Mixed Mode Authentication enabled Consult Microsoft documentation for information on how to enable Mixed Mode Authentication 30 Day Free Trial Period Samsung provides a 30 day free trial period for OfficeServ Messenger to allow users to experience and evaluate the applications risk free This free trial period allows the OfficeServ Messenger to
49. rv Messenger provides users with the following features e Instant Messaging e Presence Awareness e Buddy Lists e Video Chat e Whiteboard Collaboration e Desktop Sharing e Application Sharing e File Sharing Be careful when installing OfficeServ Messenger in multi site locations data routing issues and or data latency may hinder performance and cause unintended errors in the application Multi system connections are intended primarily for single site multi system locations such as a corporate headquarters PAGEL INSTALLATION CHAPTER 2 Things to Know Before Installation Keyphone Reguirements OfficeServ Messenger is compatible with any of the OfficeServ 7000 Series keyphone systems including OfficeServ 7030 OfficeServ 7100 OfficeServ 7200 S OfficeServ 7200 OfficeServ 7400 PC Reguirements The OfficeServ Messenger application is has a web based admin interface so it reguires a version of Windows that supports the Internet Information Services IIS module It is strongly recommended that you run OfficeServ Messenger on the same PC as the OfficeServ Link V3 application and that this machine be dedicated solely to Samsung applications This PC must meet the following minimum reguirements reguirements may be higher for multi system and other high usage environments Microsoft Windows XP or higher including but not limited to Operating System Windows 7 XP Professional Vista 2003 and 2008 With Inte
50. s 3 Total 26 Voice 0 Chatting 3 Video 0 0 Whiteboard OPTION DESCRIPTION Active Users The number of user currently involved in a conference of some type Voice The number of users in an audio conference Chatting The number of users in an instant message chat session Video The number of users in a video chat Whiteboard The number of users involved in a collaborative white boarding session For more details on how your users will interface to the Messenger see the SMT i5243 Keyset User Guide and or the OfficeServ Communicator User Guide SOFTWARE LICENSE AGREEMENT AND LIMITED WARRANTY For OfficeServ CTI Applications for OfficeServ Keyphone Series IMPORTANT READ CAREFULLY This Samsung End User License Agreement EULA is a legal binding agreement between you either an individual or an entity and Samsung for Samsung software product identified above which includes computer software and may include printed material and online or electronic documentation SOFTWARE By installing using the SOFTWARE you indicate your acceptance of this Samsung License Agreement If you do not agree to the terms of this License Agreement please do not install or use the enclosed SOFTWARE SOFTWARE LICENSE The SOFTWARE is protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties 1 GRANT OF LICENSE This License Agreement grants you following rights
51. sages Buddy Management Messages Admin Management Messages Logon Users Active Conferences DB Version Service Install Service Uninstall Start Stop Refresh When you want to send a broadcast message to all users who are currently logged in to the DESCRIPTION The license key that is currently active for the Messenger The user quantities granted by the above license The time that the Messenger services were last started The IP address users will enter in OfficeServ Communicator to connect to the system The amount of uptime between Server Startup Time and now The total number of call activity logs The number of logs records relating to buddy lists The number of log records relating to administrative user actions The number of users currently logged in to the system The number of users currently in a video conference Displays whether the SQL database connection is active or if there was an error The software version of the OfficeServ Messenger These buttons allow you to create or delete the Windows Service used for launching the OfficeServ Messenger Server The service is installed by default When installed the Service Install button is disabled otherwise the Service Uninstall button is disabled The Start and Stop buttons control the Windows Service used for launching the OfficeServ Messenger Server Refresh the screen to reflect any changes that may have been made Sending a Broadcast Mess
52. shown which users had errors and what the errors are Otherwise the following screen is displayed Save to SYSTEM ID allows you to set which OfficeServ 7000 Series system in multi system environments to create the user under Save to Group allows you to set the department the users will be created under After setting these values click Save You will be asked if you want to create the users Click OK to proceed A summary screen is displayed showing you the results of the upload You may click Back to return to the Upload Contacts page in the event that you have more files to upload Duptic ated tt teply Telephone We Assigning Unfiled Users to Departments When importing or creating users sometimes it isn t convenient to add them to a department such as when the department has not been created yet In these cases it is not efficient to add users to a department one at a time so the Messenger web interface contains a menu option specifically designed to let you assign users to departments guickly To begin click the Assign User menu option in the left menu OfficeServ Messenger Ad o Contacts Contacts List Manage Position Manage Group o Conference Conference Status Session Statistics o Logs The Assign User screen will be displayed Unfiled Users Groups Dispatchers Inside Sales Management Marketing Product Development SoftPhone Users Test A
53. sunnsvecous cones 2 THINGS to Know Before Insta aliON susiuzuu tusnsisicuuustvk sec cs casaabo ua ondd a i 2 Keyphone Rogue zit bkusid dd rota iA rana c deda deka ao dd aiv 2 PC Requirements lt 04 2 0000 KaK KKK eeeeeescceceeennnnnneeeeeesceceeeenannnnseseessonsenses 2 30 Day Free Mal Period sczsccscerernsccviecwrscssiscecctcieiweseneserecieieewsesesetecsieieiweseneseseeieisewseesseeees 3 OfficeServ Messenger COMPONGNSsicsecnctess el evcoeendesatiieecsdasteeu baie dea a dedicated schicseaasensasd veka 3 Finding the Messenger IP AdCress ccccccceeeessseeeceeseeeeeenennneseeeeeeseeeeetnnnansseeeeeesenseetnanes 4 OfficeServ Messenger Connection Map 4 1114 r1a00 K KKK KKK K KK 5 How to Install OfficeServ Messenger s sssssssssesnrnssnnnerunnerunnernnrennnrennnrsnnnrrnnnrsnnnernnnernnnerennene 6 Installing the Messenger Serv r ssssssasssusenunnsnnnnnnnunnnunnnnnnnsnnusnansnnnsnnnannnnannunsnnunnannnnnnn 6 Installing TNE SIMPLE GatEWAY zustat SEERE EEEE 9 Metalno Ne AXGAP DEINO sea nn nee Eaa a ee ee 11 Licensing CRADLE S porrn A 14 HOW Licensing WOKS zsh triennen A EEEE EE EEE TENSE 14 How the 30 Day Free Trial License Works zz teak oeds asus ata 14 HOW tO View Your LICENSE en he ne re aE E a Boo eee 15 HOWTO Entera NEw LICENS G accen a E SEU Gee 16 Configuration Chapter A unesena rinor 18 Gathering Configuration Information s sssssssssssssnrrssrrrsnrrrenrrrsnrrre
54. us overview of the conference such as the number of participants Attendant s when the conference was created Start Time and a brief description of the conference Description Click on the conference ID Room No to view details about the conference Conference Status Refresh t Room No Title Description Attendant s Start Time 1 0 1 1 chat session 3 2010 05 10 09 27 15 The Room Status window displays a detailed record of the conference including the list of participants Attendee and the type s of resources being used Active Session Type including Chatting Whiteboard Video chatting etc F Room Status Room No 0 Title Description 1 1 chat session Attendee Jaclyn Guenther Shawn Guenther Victoria Gilbert Start Time 2010 05 10 09 27 15 Active Session Type Chatting Viewing Conference Statistics To see a quick summary of the types of conference resources currently being used click the Session Statistics item in the left menu gt 4ssigh User o Conference o Logs gt Admin Activity Logs Clear Activity Logs Message Logs Unread Message File Transfer Logs o Server Server Status PAGE amp The Session Statistics screen displays a summary of all the currently active resources Clicking Refresh will update the screen to reflect any new activity since you loaded the page Session Statistics Refresh PAGE L 5 Session Type Session Count Active User
55. y as your OfficeServ Link license key and click Next If you do not have your license key you may click Next and enter it after installation through the Messenger Admin web interface Licensing is discussed in Chapter 3 Samsung OfficeSery Messenger Server InstallShield Wizard Ente Text Plasse erin r omaton in the bsid below Please Enter Licorne Ley of OtheeSery Merserger 8 Select or confirm the location where the Messenger Server will be installed and then click Next The default location is C Program Files Samsung Electronics Samsung OfficeServ Messenger Server Samsung OfficeSery Messenger Server InstallShield Wizard Choere Destination Location Selaci folder where cetap well mitad ea Inotal Samaung OhoeSere Menrenger Server to C1 Goreng OfferSery Messenge Server 9 Click Install to begin installing files Samsung OfficeSery Messenger Server InstallShield Wizard Roady to Install the Program The waned ie weedy to bagin inetallaton Chet Install to begn the inetahaton Ann AOE A RIGS UO A FOEDE ORS NEO Dick Cancel to ant lt ma J cm 10 Enter the connection details for the SOL Server This information can be obtained from the SOL system administrator Note that the SOL Server instance must be specified if it exists ie 127 0 0 1 SQLExpress After configuring the connection click Next Samsung OfficeSery Messenger Server InstallShield Wizard OlliceSerr Mesrengu Server Setup Ploaoe erie
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