STEPHEN TECHNOLOGIES CO.,LIMITED SVP307 SIP Phone User
Contents
1. Support DHCP Automatically obtain local IP subnet mask router IP Support PPPoE Voice Active Detection Comfortable Noise Generation 16ms Echo Cancellation Dynamic Buffer Management minimize effect to voice quality caused by audio delay jitter 9 2 Standards and Protocols IEEE 802 3 10 100M Base T _G 711A G 711p G 723 1 5 3K 6 3 Kbps and G 729 audio codec _ SIP TCP IP Internet Transport and Control Protocol _ RTP Real time Transport Protocol RTCP Real time Control Protocol G 723 1 G 729 VAD CNG economical bandwidth G 165 16ms Echo cancel DHCP Dynamic Host Configuration Protocol DNS Domain Name Server NTP Network Time Protocol HTTP Hyper Text Transfer protocol 9 3 Specification _ 208 x 197 x 68mm L x W x H 9 4 Electronic Characteristics Voltage 12V DC 500mA Power adapter AC input 100 120V USA Japan etc or 220 240V China Europe etc or 100 240V 47 63Hz Network Interface IEEE 802 3 10 100 Base T EMC FCC Part15 CLASS B CE 9 5 Operational Environment Operational Temperature 10 to 40 C Storage Temperature 40 to 55 C Humidity 10 to 90 no dew 9 6 Recommend Network Condition Delay Less than 400ms _ Jitter Less than 100ms STEPHEN TECHNOLOGIES CO LIMI2. Solution If you only hear busy tone when you make a call the causes may be as following A Insufficient balance B The called party in busy line C The called party off line D The call can t make through due to some reasons 9 Performance and Features 9 1 Characteristics Program memory 2048 KB Flash memory Base T Keypad besides the standard keys 0 9 operation and setting of phone Status indicator LCD to indicate working status volume can be digitally adjusted independently etc or 100 240V 47 63Hz Log on Soft switch SVP307 SIP Phone User Manual Please contact the service provider or network administrator for advice on how to reconfigure your account details Please contact the service provider or network administrator to confirm your phone has the correct server details Please set the relative parameters about proxy server by your IP phone or web Find the correct reasons or consult with your service provider or network administrator Ethernet interface two RJ45 connector compatible with IEEE 802 3 10 100M there are another 12 function keys for Hand free function full duplex speakerphone dial tone speaker and loudspeaker Power adapter input 100 120V USA Japan etc or 220 240V China Europe STEPHEN TECHNOLOGIES CO LIMITED SVP307 SIP Phone User Manual Automatic find Soft switch
3. TECHNOLOGIES CO LIMITED Handsfree In 7 Other Settings 8 FAQ Parameter Edit Phone Book Change Password Problem Poor Voice Quality Phone continues to display as the first character of prompt character string Set the input volume of speaker Description Possible Cause Your internet connection bandwidth is less than 30Kbps Unstable network connection Network delay gt 500ms or network trembling gt 100ms or network packet loss gt 10 Phone s connection to the internet is obstructed by a firewall SVP307 SIP Phone User Manual Here you can edit the contact s name phone number Enter the password you want it changed to and then re enter for confirmation Press Submit to save changes Solution Your internet connection may not be performing correctly Please contact your Internet Service Provider or Network administrator Please contact the service provider or network administrator for advice on how to configure your firewall or proxy server STEPHEN TECHNOLOGIES CO LIMITED Your network has a proxy server which is blocking the phone s connection to the internet Your phone is configured with incorrect account settings Your phone is configured with an incorrect server address If the LCD display NO Proxy and you can hear busy tone you may not set the relative parameters about proxy server when you use NAT Failure call Problem Possible Cause
4. STEPHEN TECHNOLOGIES CO LIMITED SVP307 SIP Phone User Manual SVP307 SIP VolP phone User Manual Table of Contents 1 Check for Required ltemsS rrrnvnnnnnvnnnnnvnnnnvnnnnvnnnnnnnnnnnnnnnnnnnnnvnnnnnnnnnnnnnnnnennn 3 2 Installation StepS rssrnnnnnnnnnnvnnnnvennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnvnnnnnnnnnnnnnnnnnn 3 2 1 instalation VIEW ces 3 2 2 Connection Chart to Determine Cable Types marnrnnonvvnnvr vnr nrnnnnnvnrnrrvnnnrrnennnnrrnnenrnn 3 SJ LED Display 4 4 Ready to USC 8 vcccccacccec cise tecccus odden sccnstc ceceeusenccetvvececervvenceretueccuecuaencerdvveneerss 5 4 1 Changing the Setting via Your PHONG cccceeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeseaeeeeeeeeenees 5 4 1 1 SVP307 Input KOY Saiesan aiaiai adeeb ke budde naken 5 4 1 2 Network settings rrrrnnnvrrrrnnnvrrrrnrn vr rrrnrn nr rrrrrn renere raneren nrrenssnnrveesennnreesennnvenee 6 4 1 3 Account SSNS ocina ERE EE 6 4 1 4 SAVING SOUINGS ienesis ansari aiani E AEEA nA VEEE EASE 6 4 2 Changing the Settings via Web Browser mmmsrnannvnrrrvvnnrrnnnnvnnrnvrnrnrrennnrnrrnnnerenneeenn 7 5 Work Normally sssini 7 6 Configuration Parameters rrssvrnnavnnnnnvnnnnnnnnnvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 7 6 1 Network configuration parameterS mmrsrrnnnannvvnnnnnnnvnnnrnnnvnnnrrnnnnnnernnnrnesrnnnrnvernnnnn 7 6 2 VoIP Configuration Parameters rrrrrnrvnnnnvnnonnvnrorrrnnnrrnnnnrnnnnnnnrnrrennnrnnnnnnnnennenrnnne 8 6 3 Ad
5. TED SVP307 SIP Phone User Manual Package Loss Rate Less than 10 Required Bandwidth Minimums 30Kbps Safety Warning Please do not place this product under fire and high temperature Avoid heavy impact and do not leave the product in rainy or highly humid environments Copyright Notice No part of this document may be reproduced transmitted transcribed stored in a retrieval system or translated into any language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Stephen Technologies Co Limited Disclaimer Notice No license is granted implied or otherwise under any patent or patent rights of Stephen Technologies Co LTD Stephen Technologies Co LTD makes no warranties implied or otherwise in regard to this document and to the products described in this document The information provided by this document is believed to be accurate and reliable to the publication date of this document However Stephen Technologies Co LTD assumes no responsibility for any errors in this document Furthermore Stephen Technologies Co LTD assumes no responsibility for the use or misuse of the information in this document and for any patent infringements that may arise from the use of this document The information and product specifications within this document are subject to change at any time without notice and without obligation to no
6. e Press the SET OK key Use key to select Network Type Press SET OK and then use to select DHCP Static IP or PPPoE Press ESC twice you will see the system activate the settings automatically e Static IP Settings If your network is Static IP then you should set static IP address Press SET OK key use to select Static IP Settings Press SET OkK then set IP gateway and subnet mask After set complete press ESC key to save automatically PPPoE Settings If your network is PPPoE you should make PPPoE settings Press SET OK key use to select PPPoE Press SET OK key then enter the PPPoE user name and password After set complete press ESC key to save automatically STEPHEN TECHNOLOGIES CO LIMITED SVP307 SIP Phone User Manual Important If your service provider makes Presetings such as user name password IP phone number SIP server address you do not need to do the following operations 4 1 3 Account settings Press SET Ok key use key to select Account Settings In account settings you should select Server Register on first then set server address user name phone number password domain etc Please refer to 5 2 4 1 4 Saving Settings After doing an operation press the ESC key twice and the display should show Activate Settings it will takes several seconds to save these settings 4 2 Changing the Settings via Web Browser Press the ESC key on your pho
7. hold routers have non symmetric NAT and in this case it is OK to use STUN However STUN does NOT work with symmetric NAT and if your routers have built in symmetric NAT do not use STUN If your configuration is STUN friendly please configure your phone to use it With this item selected STUN URL field is activated Please ask your service provider if you do not know which one to select When NAT Traversal is set to Stun please put the URI of the stun server into STUN URL in the format as domain name IP address service port STEPHEN TECHNOLOGIES CO LIMITED SVP307 SIP Phone User Manual NAT External IP With the static selected in NAT TRAVERSAL please type the public IP of NAT server 6 2 VoIP Configuration Parameters Note Please check with your ISP for the protocol settings Changing the settings without proper guidance may result in the the terminal not functioning Parameter Preferred Audio Codec DTMF Relay Type Parameter Description Description You can select the type of audio codec default G 723 only G 711u only G 711a_only or G 729 only You can select the type of DTMF relaying off 2833 sip_info or inband These options determine whether user can dial extension telephone If you select off you will can not dial extensions Please consult with your ISP for the correct choice Select VAD SIP Server Register Port Using Outbound Proxy Server Outbound Proxy URL Server Regi
8. lected please enter the user name and Name password here Password IP Address With Static IP selected please enter IP address subnet Subnet Mask mask gateway IP of the terminal here Note that this address Gateway should match the IP address assigned to you by network administrator or your ISP Parameter Description First second DNS IP NTP Server NTP Time Zone NAT_TRAVESRAL STUN URL This field defines the primary or secondary DNS Domain Name Server address With Static IP selected plese enter DNS IP of the terminal here Enter NTP Time Source Server address Enter time zone where you live The time zone value is according to GMT Please confirm your time zone first and then input from 12 to 12 nat traversal When the IP phone with private IP address need communicate with other IP phones in a different LAN or on Internet please select an item NAT_TRAVERAL Radio Button none Select this item when the sip proxy server and IP phone in the same LAN or the SIP server supports the IP phone working behind the LAN static When the system does not support IP phone working behind the LAN please select this item to manually type public IP address of the NAT device With this item selected NAT External IP field will be activated stun Select this item with Stun server used according to requirement of system STUN presents a working solution for most NATs that are not symmetric e g most of the house
9. nds Timer on off Whether IP phone display current call duration when getting through a Parameter Description call Balance on off Choose whether to enable balance display function Dialtone Type Choose the dial tone standard from the dropdown menu Ringing Type Choose the ringing standard from the dropdown menu 6 3 Advanced Configuration Parameters Parameter Description Edit Speed The Edit Speed Dial section allows you to program the speed dial Dial numbers for the M1 M8 keys on the IP phone Simply enter the number to be dialed in the field beside the Key you wish to assign it to Remember to follow the Dialing rules set by your service provider Edit The Abbreviated Dialing Plan is a table of 10 entries that will allow AbbrDial you to program frequently dialed phone numbers or prefixes When using this feature you can enter specific number patterns which when dialed will actually dial out different or addition digits Once programmed there are no special buttons to press to initiate this feature Software To upgrade from the remote upgrade server You can choose Upgrade Update Program to upgrade the function menu key function configuration page and kernel program of your phone choose Update Bootload to upgrade the booting program for phone starting To upgrade from a local PC You can select the file from your PC and then click Upgrade Handset In Set the input volume of handset STEPHEN
10. ne to check IP address Open an Internet Explorer browser on a PC that is connected to the same network as the Terminal then type the IP address into the address bar and press Enter USERNAME user PASSWORD voip Once in the Settings screen you can verify or enter your network and VoIP related settings click on Submit to save any changes 5 Work Normally After the phone reboots and properly programmed the LCD of the phone will display In addition when the phone is off hook you will now hear a dial tone and can make calls 6 Configuration Parameters 6 1 Network configuration parameters Parameter Description Network Type The terminal can have 3 ways to get network parameters DHCP Static IP or PPPoE please select one If you do not know please ask your network administrator or service provider DHCP If your terminal is configured to use DHCP The required network parameters such as IP subnet mask will automatically be configured as soon as it is connected to the LAN and powered up Static IP Select this item to authorize users set IP address subnet mask and gateway IP address of the terminal manually STEPHEN TECHNOLOGIES CO LIMITED SVP307 SIP Phone User Manual PPPoE Select this item to enable PPPoE protocol which is designed for ADSL and Cable Modem users With this system ADSL ISP automatically assigns all the required IP parameters to any device connected to it when the device log on PPP User With PPPoE se
11. ode A using stun mode S using static mode 3 PC LAN Port Status will display one of H F or X X No PC connected H 10M bandwidth connected F 100M bandwidth connected More detailed information about installation SVP307 Terminal please refer to the user manual 4 Ready to Use When the boot process is complete some prompt characters will be displayed on LCD If the first character displays For no display it means that you didn t registered successfully You may need to make settings on your phone 4 1 Changing the Setting via Your Phone 4 1 1 SVP307 Input Keys key Characters STEPHEN TECHNOLOGIES CO LIMITED SVP307 SIP Phone User Manual 10 k _ lt gt 1 Y1 abcABC2 defDEF3 ghiGHI4 jklJKL5 Key Characters NOTE 1 Press ALPHA key to change input mode between digits and alphanumeric Default alphanumeric 2 The key can be used to input 3 If you need to enter the same character consecutively press the pound key to confirm the last entry and then press the number key again to enter the next character For example if you are entering Cab e Press the 2 key 7 times e Press the 2 key twice e Press the 2 key 3 times 4 1 2 Network settings First you should set network type according to your actual network status DHCP is default status In DHCP status your LAN automatically assigns all the required network parameters to the phon
12. ster Display Name Domain Name User Name Password Phone Number Enable disable VAD Voice Activation Detection SIP server address Please ask your service provider if you do not know what to fill in The local SIP port used by terminal to send register packets The default port number is 5060 or 5063 Please ask your service provider if you do not know what to fill in Choose whether to use proxy server on means using this function while off means not Enter the URL of Outbound Proxy server Choose whether to let the phone send register packet Usually you must choose on Enter the name which will display on you phone s LCD It s the SIP realm Please ask your service provider if you do not know what to fill in The user name used to login SIP server for authentication The password used to login SIP server for authentication The number of this terminal usually is allocated by system STEPHEN TECHNOLOGIES CO LIMITED SVP307 SIP Phone User Manual Expire Time Send registration request every expire time Default 60 s Using Call Choose whether to use Call Waiting function on means Waiting using this function while off means not Use ft to Dial Choose whether to use as a quick dial key on means Out using this function while off means not Dial Out In X Enter the second after you dialing the destination number Sec your call will be dialed out automatically after X seco
13. t operate until the IP phone is fully operational 2 2 Connection Chart to Determine Cable Types STEPHEN TECHNOLOGIES CO LIMITED SVP307 SIP Phone User Manual Internet gt gt ADSIICAGLE Modem Rou seen Modem Switthhus o 1 2 l i 1 i LAN To determine the type of cable that you will need to connect to your terminal look at the above diagram and determine the number of your configuration The lines marked 2 4 5 6 7 8 are Straight through Ethernet cable the line marked 3 is Crossover Ethernet cable If the ADSL CABLE Modem has the auto reversal function it usually has the function the line marked 1 is Straight through Ethernet cable and otherwise it is Crossover Ethernet cable Note when the port LAN connects with line1 2 6 the equipments connected with port PC will not get IP address i e they can t connect with Internet 3 LCD Display STEPHEN TECHNOLOGIES CO LIMITED SVP307 SIP Phone User Manual 05 27 02 29 Display time when idle There are 4 status indicators they are positioned in the upper right corner of the display In the above picture they are labeled 1 through 4 1 Connection Status will display one of gt or l login failure gt in process of Logging In successfully Logged In 2 Connection Method will display one of A or S NAT mode not in use If your service provider supports NAT you do not need to use NAT m
14. tify any person of such change STEPHEN TECHNOLOGIES CO LIMITED Building NO 5 YinHu Industry Area JinHu Road NO 38 LuoHu District Shenzhen China 518029 Tel 86 755 83016956 Fax 86 755 83016321 Website www stephen tele com Email support stephen tele com
15. vanced Configuration Parameters mrrrrarnvvnonvvnrnrrrnnnrrnnnnvnnenvnnrnrrennnrnnennnnrennen 10 STEPHEN TECHNOLOGIES CO LIMITED SVP307 SIP Phone User Manual 7 Other Setting Siis et edie detested hace teed bedensbee 10 Bs FAO EM SEN NT 11 9 Performance and FeaturesS rrnassvvnnnnnnvnnnnnnnvnnnnnnnvnnnnnnnvnnnnnnnvnnnnnnnnnnnnnnnnnenr 12 9 1 Ch racteristics uauaruusareenerneeaapeeksuvantesinrund 12 9 2 Standards and ProtocolS rrannvrnannvnnonvvnnnvrnnnnvnnnnnnnrnnrennnnneennnnnrnrnnrnrneenrnnennenennnn 12 9 3 Specicatlbhanursarvqundsansen deus E E 13 9 4 Electronic Characteristics snnnrnrnnnnrrnannvnnonnvnnnrrnnnnrnnnnnvnnnnnennnnrennnrnnennnnnennennnnn 13 9 5 Operational ENvirOnMent c cceeeceeeeeeeceeeeeeeeceeeeeseaeeeeeaeeeeeeeseaeeesaeeeeeeeeeeeess 13 9 6 Recommend Network Condition urxrvrannvnnnnnvnnenvnnnnrrvnnnrnnennnnrenreennrrnennnenennenrnnnen 13 1 Check for Required Items Please check to be sure that you have all of the following components Broad internet access One phone cord One power adapter One IP phone One handset One Ethernet RJ45 cable 2 Installation Steps 2 1 Installation View Ethernet TOMNOOBase T Cable Ethernet 101 00Gase T Cable POWER INTERNET COMPUTES Please install your SVP307 as the connection chart above Note After the IP phone powers up the PC port has the same function as LAN port The PC connection will no
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