Untitled - Intermatica
Contents
1. FDU 3500 USER GUIDE Intermatica THURAYA 1 Introduction 1 Liri iii 4 2 Package Contents 4 3 Installation INStrUCtIONS eee 5 3 1 Antenna Installation nerone nia 5 3 2 Installing Satellite Antenna 6 33 Installing GPS Anite ray ah erre 7 3 4 External Accessories oo 7 D 4 Getting Started ui 7 4 1 Connection Interface 8 4 2 Setting Up FDU 3500 iii 8 42 1 i Fixing Docking part of FDU 3500 EEEE A E E AT 8 4 2 2 Using FDU 3500 as a desktop iter ee 10 4 2 3 Using FDU 3500 as a wall mounted unit eee 10 B 4 2 4 Connecting Satellite Antenna CIANI IENA 10 4 2 5 Connecting GPS Antenna n 11 4 2 6 Connecting FDU 3500 to Power Supply Adapter 11 4 2 7 Connecting Extension phone to FDU 3500 ve 12 4 2 8 Connecting Group 3 Fax Machine to FDU 3500 ee 12 4 2 9 Connecting a PC to FDU 3500 through USB port or DTE port 12 4 2 10 Docking Thuraya Handset in FDU 3500 eee 13 4 2 11 Undocking Thuraya Handset from FDU 3500 ere 13 5 Receiving Making Voice Calls 0 14 5 1 Receiving Voice Callsrssiorezonineonzinireni rising 14 52 Kad dii 15 54 Endino alba 15 5 4 Transferring Calls 0 16 2 Thuraya 55 Yolime Conigli anni 16 5 6 Muting Microphone during Speakerphone Call 17 6 Receiving Sending Fax Message init 18 6 1 Receiving Sending Fax through Fax machine ee 18 ELRES NI F A e n 18 6 12 Sending Farina inni 18 6 2 Receiving Sending Fax throug2. Old code New code 4 digit e g 1234 5678 3 Hang up the phone after hearing the beep which indicates that the PIN code is successfully enabled Thuraya 25 THURAYA 10 2 How to make a call Calling Methods with PIN Code disabled Voice Call EXT Interface Telephone Number or Fax Interface Fax Number or Start Button of Fax machine PC Fax S W Fax Number USB Interface Running PC S W Data Call Number DTE Interface Running PC S W Data Call Number Fax Call Data Call Calling Methods with PIN Code enabled Voice Call EXT Interface PIN Code Telephone Number or PIN Code Fax Number or Start Button of Fax Call Fax Interface Fama PC Fax SW Fax Number USB Interface Running PC S W Data Call Number DTE Interface Running PC S W Data Call Number Data Call 10 3 In the case of Forgetting the PIN Code If you forget the PIN Code that have you set up you should reset FDU 3500 by visiting the service center In order to avoid forgetting the PIN Code it is recommended to write it down in a diary notebook 11 Supplementary Services There are a host of supplementary services supported by the Thuraya handset which are also supported by FDU 3500 Set these functions using the Thuraya handset 26 Thuraya 12 Troubleshooting 12 1 Warnings 3 I eh Servicing FDU 3500 does not contain consumer serviceable compone
3. lt General Options Security Networking Advanced Connect using S Modem Standard 33600 bps Modem COM1 Phone number 99H Country region code C Save this user name and password for the following users C Use dialing rules Area code Phone number Alternates Maximum speed bps Modem protocol Hardware features Dialing Rule ee affi pnt je ea Modem Configuration wos eAeinyy mmm Standard 33600 bps Modem COM1 38400 Enable hardware flow control C Enable modem error control Me only nyone who uses this computer Dial 99H lm Show icon in notification area when connected C Enable modem compression C Show terminal window C Enable modem speaker 6 Select Internet Protocol Properties again and then select Obtain an IP address automatically Enter 85 115 64 64 for DNS Server Address General Options Security Networking Advanced Dialing options Display progress while connecting C Prompt for name and password certificate etc C Include Windows logon domain Prompt for phone number Redialing options 3 x Eaj 1 minute never Redial attempts Time between redial attempts Idle time before hanging up C Redial if line is dropped General You can get IP settings assigned automatically if your network supports this
4. 3500 to be hooked securely to a wall Interfaces for connecting external equipments such as Group 3 Fax machine and PC are provided at the back side of the unit Thuraya Li wos eAeinyy MMM Ly ill THURAYA 4 1 Connection Interface D C JACK POWER SWITCH USB DTE LOCKER DEVICE EJECT BUTTON POWER LED BATTERY LED SPEAKER BUTTON MUTE BUTTON VOLUME UP VOLUME DOWN MIC 4 2 Setting up FDU 3500 4 2 1 Fixing Docking part of FDU 3500 FDU 3500 supports docking with the two types of Thuraya handset SO 2510 and SG 2520 Please check the type of Thuraya handset and then fix the docking position for your FDU 3500 8 Thuraya Switching from SO 2510 to SG 2520 When FDU 3500 is released by the manufacturer its docking area is set for SO 2510 If you want to use SG 2520 you must follow the procedure below to change the position of the docking area 1 Release the fixing screw using Coin from the fixing hole of the docking area located on the bottom of FDU 3500 2 Place FDU 3500 in the correct orientation and then press the upper part of the docking area slightly Keep pushing it downward until it won t move anymore 3 Fasten the fixing screw using Coin again eases e wos eAeinyy MMM Please be careful as the product may get damaged or broken if you use excessive force on it Switching from SG 2520 to SO 2510 If you want
5. capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address IP address Obtain DNS server address automatically Use the following DNS server addresses Preferred DNS server 85 2311564 27 64 Alternate DNS server Thuraya 25 THURAYA Procedures to access Thuraya s GmPRS network 1 Click the phone connection icon on the main screen or from the program 2 See if the dial number is set as 99 and then click Dial Connect THRAYA pe errore SS eS lt lt Dial 998 3 Then the Phone Connection Network icon will be created on Windows task bar and you can see G mark on the LCD which indicates Thuraya User handset Procedures to disconnect from Thuraya s GmPRS network 1 Click the Phone Connection Network on Windows task bar and then select End 9 Charging Thuraya Handset Battery FDU 3500 comes with a built in battery charger for charging the Thuraya handset When the Thuraya handset is docked and the FDU 3500 is switched ON FDU_ 3500 will start charging the battery The charging status will be blinking by the red LED on top of FDU 3500 Once the Thuraya handset is fully charged the BATT LED will turn to always on 24 Thuraya 10 Code Locking Function Extension phone is used
6. liability beyond that which has been specified in this Limited Warranty Limitation of Liability All liability and obligations of Thuraya under this Limited Warranty shall terminate on thecompletion of the warranty period of one year calculated from the date of purchase of the product by the original purchaser The purchaser shall fill in the warranty card attached in the User s manual and get it duly stamped and signed by the Dealer as proof of purchase This limited warranty sets forth the entire responsibility of Thuraya with respect to the product There are no other liabilities of Thuraya arising from the sale of the Product whether based on warranty contract negligence or any other theories of liability 30 Thuraya This Warranty does not cover the following Thuraya will not be responsible for products or accessories not manufactured or provided by Thuraya Thuraya will not take responsibility for the failures caused by misuse accident alteration or neglect removal or repair neglect or failure to follow instructions as to installation and maintenance fire flood or other natural calamities Thuraya will not guarantee the performance of the Product when used in combination with other products or equipment wos eAeinyy mmm 15 Specifications NO Items Spec 1 Power AC DC adapter 110 240V free voltage input Input power DC 12V 24V 34V 2 Interfaces 3 x RJ11 External telephone connection voice call External FAX m
7. to use SO 2510 instead of SG 2520 you must follow the procedure below to change the position of the docking area 1 Release the fixing screw using Coin from the fixing hole of the docking area located on the bottom of FDU 3500 2 Place FDU 3500 in the correct orientation and then press the lower part of the docking area slightly Keep pushing it upward until it won t move anymore 3 Fasten the fixing screw using Coin again Thuraya 9 THURAYA 4 2 2 Using FDU 3500 as a desktop item To use FDU 3500 as a desktop item find an appropriate location on your desktop where you can easily access the unit Make sure that you have a socket outlet nearby for powering up FDU 3500 4 2 3 Using FDU 3500 as a wall mounted unit FDU 3500 can be fixed on the wall by using the brackets Slots for brackets are provided on the back of FDU 3500 1 Find an appropriate location on the wall for placing FDU 3500 as a mounted unit 2 Place the bracket on the fixing location and mark the location of screw hole 3 Place a suitable length screw on the wall for mounting FDU 3500 4 Change the direction of Handset holder to a wall mounted unit 5 Hook FDU 3500 to the bracket on the wall This product contains a fan To ensure the fan s normal operation do not install the unit in a dusty area 4 2 4 Connecting Satellite Antenna 1 Connect the coupler at the free end of the coaxial satellite antenna cable with the conne
8. achine connection FAX call Auxiliary handset connection voice call 1 x USB PC connection data call FAX call 1 x D SUB 9 Pin External device connection 2x SMA Satellite antenna connection for Thuraya handset GPS antenna connection for Thuraya handset 3 Control Keys Speakerphone Speakerphone function on off Mute Mute function on off Vol Volume up Vol Volume down 4 Displays POWER LED Display power on off status BATT LED Display HANDSET battery charging status SPEAKER LED Display speakerphone on off status MUTE LED Display sound on off 5 Case Size 170mm x 215mm Plastic case Thuraya 31 Intermatica Intermatica S p A 00198 Roma Via G Donizetti 7 Servizio Clienti 02 89721
9. ata communication The FDU 3500 s built in battery charger allows users to charge your Thuraya handset while using FDU Please note that Thuraya handsets are available and sold separately from your local Service Provider M Attention 1 Do not connect FDU 3500 with other products such as PSTN or a general telephone line 2 Please check the software version of the Thuraya handset If the version is old you may not be able to dock your handset with FDU 3500 In this case you must first upgrade the Handset software by using the software provided on the CDROM included in the product gift box For more details on how to check the software version please refer to the user s guide of the Handset product 3 For a better performance of FDU 3500 it is recommended to replace with the provided battery 2 Package Contents FDU 3500 package consists of the following items re FDU 3500 with an Auxiliary Handset AC DC Power Adapter 4 Thuraya ee 31 e LL 31 woo eAeinyy mmm Utility CD USB Cable RJ 11 Cable FDU 3500 Sto Fener Gela Ca User s Manual and Additional Batte 3 Installation Instructions After unpacking please make sure that FDU 3500 and all its accessories are fully ready for installation Please read the instructions carefully If you encounter any difficulty in installation contact your Service Provider for assistance 3 1 Antenna Installation The FDU 3500 antenna set consists of the following c
10. cted to FDU 3500 at RJ 11 interface using an RJ 11 cable FDU 3500 includes two RJ 11 interfaces Extension phone should be connected to the RJ 11 interface marked EXT 1 Plug one end of the RJ 11 cable to the RJ 11 interface marked EXT on FDU 3500 2 Connect the other end of the RJ 11 cable to the RJ 11 interface of the phone You must have a phone unit and 2 wire RJ 11 cable to use this feature 4 2 8 Connecting Group 3 Fax Machine to FDU 3500 FDU 3500 can be used for sending and receiving fax messages when connected to a Group 3 Fax machine at the RJ 11 interface FDU 3500 includes two RJ 11 interfaces Group 3 Fax machine should be connected to the RJ 11 interface marked FAX 7 1 Plug one end of the RJ 11 cable to the RJ 11 interface marked FAX on FDU 3500 2 Connect the other end of the RJ 11 cable to the Group 3 Fax machine Contact your Service Provider to check for fax service on the SIM card 4 2 9 Connecting a PC to FDU 3500 through USB port or DTE port You can use your FDU 3500 for connecting to a PC through the USB interface or DTE interface on FDU 3500 1 Plug in one end of the USB cable or Serial cable to the USB port or COM port of your PC 2 Connect the other end of the USB cable or Serial cable to the USB interface or DTE interface of FDU 3500 To use USB interface install the USB driver for FDU 3500 in the PC USB driver is included on the Utility CD which is provided with
11. ctor marked SAT on FDU 3500 101 Thuraya wos eAeinyy mmm 4 2 5 Connecting GPS Antenna 1 Connect the coupler at the free end of the coaxial GPS antenna cable to the connector marked GPS on FDU 3500 2 Tighten the connector by turning it clockwise piatt The GPS antenna is an active antenna supplied with electrical power through the GPS connector If you connect a SAT antenna or a separate antenna to the connector of the GPS antenna it may affect the performance of FDU 3500 Therefore when connecting an antenna to it you should check the connection handset carefully before connecting it to the antenna connector 4 2 6 Connecting FDU 3500 to Power Supply Adapter Plug the Power Supply Adapter connector into the DC IN connector on FDU 3500 Use the other end of the Power Supply Adapter to connect FDU 3500 to the main power source 1 Connect the DC plug of AC DC power adapter to FDU 3500 and AC power cord to AC DC adapter 2 Connect AC power to the external power source 3 Switch on the power switch on FDU 3500 The power LED on FDU 3500 glows red indicating that the unit is powered and ready for use Thuraya I 11 Ly ill THURAYA 4 2 7 Connecting Extension phone to FDU 3500 An extension phone can be conne
12. e is OFF Thuraya wos eAeinyy mmm 29 THURAYA 14 Warranty Limited Warranty FDU 3500 This Limited Warranty is provided to the original purchaser of FDU 3500 This Limited Warranty is non transferable in nature Warranty Coverage and Service Thuraya warrants all new FDU 3500 handsets to be free from defects in material and workmanship under normal use and wear for a period of one year 1 year from the date of purchase If under normal use the product becomes defective in materials or workmanship and is returned to a Thuraya Authorized Service Center during the warranty period the product will be repaired or replaced at no charge to the purchaser The purchaser shall be required to provide reasonable proof of the date of purchase of the product Repair or replacement of the Product is subject to Thuraya System Design s sole and exclusive option Reconditioned replacement components parts units or materials may be used if the Product is repaired or replaced Cost incurred in the removal de installation or reinstallation of the Product are not covered This Limited Warranty will be void in its entirety if the Product is serviced by anyone other than Thuraya or a Thuraya Authorized Service Center The User s sole and exclusive solution will be repair or replacement of the product Thuraya neither assumes nor authorizes any Authorized Service Center or any other person or entity to assume any other obligation or
13. et if the PIN is OK and then check the RJ 11 connection If Extension phone is not working try the Auxiliary handset of FDU 3500 and confirm if its working If you can make a call with the auxiliary handset of FDU 3500 then check Extension phone Check whether the auxiliary handset is connected properly Make sure that the speakerphone is ON Select appropriate volume level Check the PIN Code Check and make sure that the RJ 11 interface is connected properly Check whether the fax machine is switched ON Check whether the fax machine is functional iti sure that the group 3 Fax machine is in the auto response mode Check thief the SAT signal level of Thuraya handset is full Unable to Make sure that you have appropriate PC Fax software installed send receive fax in your system for sending receiving fax through PC through PE Check parameters on the fax software that you are using Unable to initialization Up grade the Thruaya handset S W 13 LED Indications LED Status Indication The power LED on top middle of FDU 3500 is Red FDU 3500 is powered ON The BATT LED on top middle of FDU 3500 is Red HANDSET battery is full charged The BATT LED on top middle of FDU 3500 is blinking HANDSET battery is charging Speakerphone LED is flashing Incoming call indication The RED LED on the speaker button is illuminated The speakerphone is ON The RED LED on the Mute button is illuminated The microphon
14. fitted properly as shown in this manual 5 Thuraya handset is docked in FDU 3500 and Fixed Adapter is shown in the handset for a few seconds 6 Adequate satellite signal strength is shown in the Thuraya handset display 7 Adequate GPS location information is shown in the Thuraya handset display Important When FDU 3500 is switched on it will take up to ten seconds to reach the normal working condition FDU 3500 is functional only when Thuraya handset is docked For all operations Thuraya handset should be docked into FDU 3500 5 1 Receiving Voice Calls Incoming calls to FDU 3500 are indicated by 1 Ringing tone in the speakerphone and extension phone 2 Flashing of the speakerphone LED on the top of FDU 3500 You can accept incoming calls at the speakerphone auxiliary handset or extension phone The speakerphone LED will remain ON if the call was not answered Accepting Calls from the Auxiliary Handset gt Pick up the Auxiliary handset Accepting Calls from the Speakerphone gt Press the Speakerphone button Accepting Calls from Extension Phone gt Pick up the handset of the Extension phone 14 l Thuraya 5 2 Making Calls You can use FDU 3500 to make outgoing calls Make sure FDU 3500 is activated before proceeding with the call Calling from the Speakerphone Calls from Speakerphone can be made by 1 Dial the destination number using Thuraya handset keypad 2 Press Call button on Thu
15. for code locking function which is supported by FDU 3500 This code locking function is operated by entering passwords This function is not fori Thuraya handset connection but for FDU 3500 which has a code locking function 10 1 How to set up the code locking function The PIN code of FDU 3500 is set to 0000 as a default woo eAeinyy mmm How to enter the PIN Code 1 Connect the extension phone to RJ 11 interface marked EXT on FDU 3500 Pedenn Pick up the extension phone handset 2 Press x 0000 New code 4 digit e g 0000 1234 3 Hang up the phone after hearing the beep which indicates that the PIN code is successfully changed Enable PIN Code locking function 1 Connect the extension phone to RJ 11 interface marked EXT on FDU 3500 Pick up the extension phone handset 2 Press User code e g 1234 3 Hang up the phone after hearing the beep which indicates that PIN code is successfully enabled Disable PIN Code locking function 1 Connect the extension phone to RJ 11 interface marked EXT on FDU 3500 Pick up the extension phone handset 2 Press x User code gt e g 1234 3 Hang up the phone after hearing the beep which indicates that the PIN code is successfully enabled How to change the PIN Code 1 Connect the extension phone to RJ 11 interface marked EXT on FDU 3500 Pick up the extension phone handset 2 Press
16. h PC RITI IRR EA Ve III 19 6 2 1 i Receiving Fax REITT EE T Ann 19 asl fel he cic nn 19 B 7 Recewing Sending Data Calls 20 TAA Receiving Data CAS reiterato dona 20 7 1 2 Sending Data from PC i 20 8 GmPRS Connection scansano 24 9 Charging Thuraya Handset Battery 7eeeeeeeeeeeceeererenenreee 24 10 Code Locking FUNCION ssi 25 10 1 How to set up the code locking TMI oeeie nae 25 10 2 How to make a call eee 26 10 3 In the case of Forgetting the PIN Code 26 D 11 Supplementary Se IC OS erate tater 26 12 VROUDICSMOOMAG _ _ ciencrrn csr etns ct aaa EE EE 27 onde II DI 12 2 Care and Maintenance naar 27 12 3 Common Problems a 28 13 LED Indications CRIS EE E EE 29 MORE e eeerraree ene eee oe 30 D 45 Specialit ladini 31 Thuraya 5 lt D Q THURAYA 1 Introduction FDU 3500 provides additional flexibility and convenience when using your Thuraya SO 2510 and Thuraya SG 2520 handsets FDU 3500 supports connections of Thuraya SO 2510 and Thuraya SG 2520 handsets in an indoor environmnet In addition FDU 3500 and its accessories are designed to meet Thuraya s superior specifications and world class quality standards This indoor enabler enhances the capabilities of your Thuraya handset to meet your communication requirements both in the home and in the office When a Thuraya handset is used with FDU 3500 the handset becomes a communication center providing voice fax and d
17. hest reception quality is achieved as indicated on the LCD display Details are provided in the antenna in satellite guide book O l Thuraya 3 3 Installing GPS Antenna The GPS antenna comes with attached coaxial cable to connect to the FDU 3500 unit 1 Find an appropriate location on the rooftop to mount the antenna Make sure the antenna has a clear view of the sky 2 Mark locations of the screw holders on the surface rooftop for fixing the antenna 3 Drill holes of adequate depth on the surface 4 Keep the antenna in place so that the drilled holes and the screw holders line up 5 Fix the antenna securely using the screws provided 6 Connect the free end of the attached cable to the GPS antenna connector marked GPS on FDU 3500 Maintain a distance of between 0 5 and 1 meter between GPS and satellite antenna 3 4 External Accessories FDU 3500 needs to have external accessories for full functionality Please make sure that you have the following components 1 Thuraya handset with an active SIM card 2 Extension phone 3 Group 3 Fax machine for sending receiving fax 4 Personal Computer PC for data transfer and PC fax 5 Fax software for PC fax The RJ 11 cable should be 2 wire inner at both ends 4 Getting Started FDU 3500 is intended to be used as a desktop or wall mounted phone while the Thuraya handset is docked Slots are provided at the base of the unit to allow FDU
18. huraya To make a fax call from a Group 3 Fax machine you must dial or as the last digit after the destination number 6 2 Receiving Sending Fax through PC You can send receive a fax through a PC connected to the USB or DTE interface of FDU 3500 woo eAeinyy mmm While sending a fax through PC connected at the USB or DTE interface the fax software should be configured in the class 2 0 mode When sending a fax through Quick Link or Hot Fax select Thuraya Mobile Phone or Standard 19200 Modem as a modem 6 2 1 Receiving Fax 1 Dock Thuraya handset in FDU 3500 2 Connect the PC to the USB or DTE interface of FDU 3500 3 Switch ON FDU 3500 4 Activate the fax software 5 If there is no group 3 fax machine present at the RJ 11 interface of FDU incoming fax calls will be received by the PC connected at the USB or DTE interface 6 2 2 Sending Fax Dock Thuraya handset in FDU 3500 Connect the PC to the USB or DTE interface of FDU 3500 Switch ON FDU 3500 Invoke the PC fax software While configuring the fax software select fine as a resolution Enter the destination number e g 12345678 Select the document file to be sent Use the appropriate option in the fax software to send the fax CONDOR WDNDN gt No need to dial after the destination number while using fax on the PC Thuraya 19 THURAYA 7 Receiving Sending Data Calls You can use FDU 3500 to
19. iary handset on the cradle Speakerphone to Extension Phone 1 Pick up the Extension phone handset Extension Phone to Speakerphone 1 Press the Speakerphone button on FDU 3500 2 Ensure Speakerphone LED is blinking then place the extension phone on the cradle 5 5 Volume Control You can control the volume of the speakerphone auxiliary handset and ringer tone using the Volume Up and Volume Down button on FDU 3500 You can also control the volume of the extension phone using the and button on the extension phone Adjusting auxiliary handset volume 1 Pick up the auxiliary handset 2 Press the Volume Up Volume Down button repeatedly to increase decrease the auxiliary handset volume as required Adjusting speakerphone volume 1 Switch ON the speakerphone 2 Press the Volume Up olume Down button repeatedly to increase decrease the speakerphone volume as required 16 Thuraya Adjusting ringer tone volume 1 Selectthe ringer tone of Thuraya handset using MMI Only SO 2510 2 Switch ON the speakerphone 2 Switch ON the speakerphone 3 Press the Volume Up Volume Down button repeatedly to increase decrease the ringer tone volume as required Adjusting extension phone volume 1 Press the button repeatedly to increase decrease the extension phone volume as required woo eAeinyy mmm 5 6 Muting Microphone during Speakerphone Call You can mute the microphone d
20. inue click Next New Connection Wizard New Connection Wizard Connection Name Phone Number to Dial Specify a name for this connection to your workplace Type a name for this connection in the following box Type the phone number below Company Name Phone number THRAYA 93H What is the phone number you will use to make this connection A For example you could type the name of your workplace or the name of a server you You might need to include a 1 or the area code or both If you are not sure will connect to you need the extra numbers dial the phone number on your telephone If you hear a modem sound the number dialed is correct 22 Thuraya lew Connection Wizard Completing the New Connection You have successfully completed the steps needed to create the following connection Share with all users of this computer The connection will be saved in the Network Connections folder Add a shortcut to this connection to my desktop To create the connection and close this wizard click Finish 4 Once all the settings are complete a new phone connection icon will be generated on the main screen 5 Double click the newly generated phone connection icon to execute phone connection Select Properties General Configure and then set 38400 for Maximum Modem Speed p gt Connect THRAYA CE User name Password THRAYA Properties sui e
21. ion With FDU 3500 you can access Thuraya s GmPRS network Use the USB port or DTE port to connect FDU 3500 to your PC Setting a phone connection modem to access Thuraya s GmPRS network 1 Select Control Panel Phone and Modem Option Modems and then set a port by adding the Standard 33600bps Modem according to the following procedures woo eAeinyy mmm Phone and jem Option Phone and Modem Options Dialing Rules Modems Advanced Dialing Rules Modems Advanced n The list below displays the locations you have specified Select the fa The following modems are installed location from which you are dialing Be Locations Modem Attached To dd Hardware Wizard Location Area Code My Location 3 Install New Modem Sx Do you want Windows to detect your modem gt Windows will now try to detect your modem Before continuing you should 1 If the modem is attached to your computer make sure it is tuned on 2 Quit any programs that may be using the modem Click Next when you are ready to continue MW Don t detect my modem will select it from a list Add Hardware Wizard Add Hardware Wizard Add Hardware Wizard Install New Modem Install New Modem Install New Modem gt Select the port s you want to install the modem on Modem installation is finished n jy Select the manufacturer and model of your modem If your modem is not listed or if you f have an in
22. ling of the device may damage it e Do not drop apply pressure or shake it Rough handling can break internal circuit boards Do not use chemicals cleaning solvents or strong detergents to clean it Wipe it smoothly with a soft cloth e Do not paint it Paint can clog the device s moving parts and prevent proper operation e Use only the supplied or approved replacement antenna Unauthorized antennas modifications or attachments could damage the phone and may violate regulations regarding radio devices If the phone battery charger or any accessory does not function properly take it to your nearest authorized service center The personnel there will assist you and if necessary arrange for service 12 3 Common Problems e Thuraya handset is undocked properly e Thuraya handset is switched OFF e There is not enough satellite signal strength indicated in Thuraya handset display e There should be a minimum two bars present Otherwise adjust the antenna properly e FDU 3500 should be switched ON Indicated by Fixed Adapter Message on Thuraya handset for few seconds and power charging LED on FDU 3500 e Connections are not proper and firm e Old versions of HANDSET software 28 Thuraya Problem Unable to make receive Calls The auxiliary handset not working Speakerphone not working Unable to send receive fax through RJ 11 Solution Check the PIN Code Dial through Thuraya hands
23. nection to automatically execute the New Connection Wizard Follow the procedures below tocreate a phone connection Make sure to enter 99 for Phone Number to Dial lew Connection Wizard lew Connection Wizard lew Connection Wizard Welcome to the New Connection Network Connection 1 ope What do you want to do Wizard This wizard helps you O Connect to the Internet Connect to the Intemet so you can browse the Web and read email Connect to the Internet Connect to a private network such as your workplace network Set up a home or small office network Connect to an existing home or small office network or set up a new one Set up an advanced connection Connect to the network at my workplace Connect to a business network using dial up or VPN so you can work from home Setup a home or small office network a field office or another location Network Connection How do you want to connect to the network at your workplace Create the following connection Dial up connection Connect using a modem and a regular phone line or an Integrated Services Digital Network ISDN phone line O Virtual Private Network connection Connect to the network using a virtual private network VPN connection over the Internet Connect directly to another computer using your serial parallel or infrared port or set up this computer so that other computers can connect to it To cont
24. nts You are advised Py not to carry out any kind of troubleshooting In case you face any problems i contact the nearest service center Only authorized service personnel can repair i O the equipment i S Antenna i Use only the antenna and cable that have been specifically designed for your ee FDU 3500 Unauthorized antennas cables and cable length modifications or attachments could damage FDU 3500 and may violate the relevant regulations causing loss of performance and radio frequency RF energy above the recommended limits If your FDU 3500 s antenna gets damaged please take it to an authorized Service Provider General e Do not place FDU 3500 in a wet area e Do not expose FDU 3500 to temperatures greater than 55 C Celsius or less than 0 C Celsius e Do not expose FDU 3500 to moisture dust etc e Avoid placing FDU 3500 close to open flames or any source of heat e Do not expose FDU 3500 to direct sunlight e Do not disassemble FDU 3500 this will void your warranty 12 2 Care and Maintenance FDU 3500 is a product of superior design and craftsmanship and should be treated with care The following suggestions will help you to fulfill any warranty obligations and allow you to enjoy this product for many years Thuraya 27 THURAYA e Do not store it in hot areas High temperatures can shorten the life of electronic devices damage batteries and warp or melt certain plastics e Do not attempt to open it Mishand
25. omponents 1 Satellite antenna with mounting adapter 2 Satellite antenna cable to connect satellite antenna to FDU 3500 25m 3 GPS antenna with attached coaxial cable to connect to FDU 3500 25m Thuraya 5 THURAYA 3 2 Installing Satellite Antenna The satellite antenna is a rectangular patch antenna and is supplied with a mounting adapter The mounting adapter also has a function to adjust the elevation angle 1 Mount the antenna onto any suitable fixture mounting pole or wall on the rooftop using the mounting brackets and bolts provided The antenna should be facing skywards in the direction of the Thuraya satellite at the correct angle The angle can be adjusted using the angular information provided on the mounting adapter Details are provided in the antenna installation guide book Fix the antenna in such a way that the connector at the base is accessible when mounted Connect the coaxial cable marked Satellite Antenna Cable to the antenna connector located at the base of the satellite antenna and tighten it properly by turning it clockwise Leave enough length for a small loop and secure the rest of the cable using the cable ties Connect the other end of the satellite antenna cable to the satellite antenna connector marked SAT on FDU 3500 at the side of the connectors Adjust the azimuth and the elevation angle of the antenna according to your location so that the hig
26. raya handset woo eAeinyy mmm Calling from the Auxiliary Handset Calls from auxiliary handset can be made by any of the following methods Method 1 1 Pick up the auxiliary handset 2 Wait for the dial tone 3 Dial the destination number using the Thuraya handset keypad 4 Press call button on Thuraya handset 7 Method 2 1 Dial the destination number using Thuraya handset keypad while the auxiliary handset is on the cradle 2 Pick up the auxiliary handset Calling from the Extension Phone 1 Pick up the handset of the Extension phone 2 Wait for the dial tone 3 Dial the destination number on the Extension phone keypad 4 Press or on the Extension phone keypad as the last digit To make a call from the Extension phone you must dial or as the last digit after the destination number 5 3 Ending Calls Ending a Speakerphone Call c gt Press the Speakerphone button Thuraya 15 THURAYA Ending Calls from Extension Phone gt Place the Extension phone handset Ending a Private Call gt Place the Auxiliary handset on FDU 3500 5 4 Transferring Calls Speakerphone to Auxiliary Handset Conference call to privacy mode 1 Pick up the Auxiliary handset The call will be routed to the auxiliary handset Auxiliary Handset to Speakerphone Privacy mode to conference call 1 Press the Speakerphone button on FDU 3500 2 Ensure speakerphone LED is blinking then place the Auxil
27. receive and make data calls You can do this through a PC connected at the USB or DTE interface To receive make data calls by a PC appropriate data communication software should be installed on the PC The baud rate of PC data communication software should be set up at 19200bps Baud rate of PC data communication software should be set to 19200bps both in sender and recipients PC 7 1 1 Receiving Data Calls The PC should be connected to FDU 3500 through USB or DTE interface To receive a data call on the PC appropriate data communication software should be running e g Hyper handset default program available on Windows OS 1 Dock Thuraya handset in FDU 3500 Connect PC through USB or DTE interface Switch ON FDU 3500 Invoke the data communication software You will hear a special signal tone in Thuraya handset when a data call is coming through 6 The data will be received by the communication software Look up the S W guide book for the specific explanation O AOUN 7 1 2 Sending Data from PC Dock Thuraya handset in FDU 3500 Switch ON FDU 3500 Invoke the data communication software in your PC Dial the destination number e g ATDT 12345678 Select the data file to be sent after call connection Use appropriate options in the data communication software to send the file now Look up the S W guide book for the specific explanation DUI0DSDIWN 20 Thuraya 8 GmPRS Connect
28. stallation disk click Have Disk You have selected the following modem Your modem has been set up successfully Standard 33600 bps Modem If you want to change these settings double click the On which ports do you want to install it Phone and Modem Options icon in Control Panel click the Modems tab select this modem and then click Properties All ports Manufacturer Models Standard Modem Types EY Standard 19200 bps Modem Thuraya EF Standard 28800 bps Modem COMI AF Standard 33600 bps Modem 3 Cai E Standard 56000 bps Modem i EF This driver is digitally signed Have Disk Tell me why driver signing is importani Selected ports 2 Right click the mouse on the Standard 33600bps Modem which is newly created inthe Modems window Right click the mouse to select Properties and then select 38400 for Maximum Port Speed Thuraya 21 Ly ill THURAYA Phone and Modem Options Dialing Rules Modems Advanced le The following modems are installed 2 Standard 33600 bps Mo Al Duplicate Remove Properties Copy properties a _ Standard 33600 bps Modem Properties General Modem Diagnostics Advanced Driver Port COMI Speaker volume Maximum Port Speed Dial Control Control panel network connections create a new connection 3 Select Control Panel Network Connections Create a new con
29. the product Contact your Service Provider to check for Data service on the SIM card 12 Thuraya 4 2 10 Docking Thuraya Handset in FDU 3500 1 Place Thuraya handset with the display facing up 2 Gently lower the Thuraya handset into the docking cradle provided on FDU 3500 coupling the antenna hole with the antenna connector 3 Thuraya handset display will show Fixed Adapter for a couple of seconds if the handset has been docked successfully 4 Ensure full signal strength on the display There should be maximum signal strength in the display If not please inform the Service Provider wos eAeinyy MMM Ensure that the dust cap behind the Thuraya handset is removed before attempting to dock Dust CAP 4 2 11 Undocking Thuraya Handset from FDU 3500 In FDU 3500 a locker device is installed for mechanical locking Thuraya handset will be undocked only when the locker is released First find the status of FDU 3500 locker device If the locker is locked unlock it and carry out the next step 1 Allow the Thuraya handset to complete all the ongoing functions 2 Press the Eject button to release Thuraya handset Thuraya 13 THURAYA 5 Receiving Making Voice Calls You can receive and make Voice calls using FDU 3500 Make sure all these conditions are met before making or receiving a Voice call 1 FDU 3500 is switched ON 2 Thuraya handset is switched ON 3 SIM card is valid 4 The connections are
30. uring a speakerphone call by pressing the Mute button You will be able to hear the caller at the other end but he she will not be able to hear you Whenever a call is muted the mute LED on FDU 3500 will glow steadily Muting a speakerphone call gt Press the Mute button on FDU 3500 once Thuraya 17 THURAYA If you pick up the auxiliary handset now the call will be automatically unmuted and routed to the auxiliary handset To Un mute the call Press the mute button again 6 Receiving Sending Fax Message You can use FDU 3500 for receiving and sending fax messages This can be done either by a group 3 Fax machine connected to the RJ 11 interface or through a PC connected at the USB or DTE interface of FDU 3500 For sending a fax through PC your PC should have appropriate PC Fax software installed 6 1 Receiving Sending Fax through Fax machine E 6 1 1 Receiving Fax 1 Dock Thuraya handset in FDU 3500 2 Switch ON FDU 3500 3 Switch on the group 3 Fax machine that is connected to the RJ 11 interface marked FAX on FDU 3500 A ring tone in the fax machine indicates an incoming fax call 6 1 2 Sending Fax 1 Dock the Thuraya handset in FDU 3500 2 Switch on the group 3 Fax machine connected at the RJ 11 interface of FDU 3500 and place the fax sheet on the fax machine 3 Switch ON FDU 3500 Dial the destination number followed by or 5 Press Fax start button N 18 1 T
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