USER GUIDE ON WEBEX
Contents
1. ie Speakers System Sounds Adjust your computer s settings View by Small icons Action Center h Administrative Tools Eg AutoPlay tats Backup and Restore ha BitLocker Drive Encryption Boot Camp Gi Color Management Credential Manager Date and Time Pr Default Programs at Desktop Gadgets aay Device Manager on Devices and Printers E Display Ease of Access Center Folder Options JA Fonts 4 Getting Started af HomeGroup rs Indexing Options Internet Options S Java gE Keyboard Location and Other Sensors Mouse ga Network and Sharing Center Notification Area Icons s NVIDIA PhysX Parental Controls E Performance Information and Tools E Fersonalization E Fhone and Modem ip Power Options fe Programs and Features QuickTime Recovery Ee Region and Language WE RemoteApp and Desktop Connections E Speech Recognition Syne Center jE System L Taskbar and Start Menu Troubleshooting a User Accounts Windows CardSpace isl Windows Defender i Windows Firewall E Windows Update 22 3 A Sound box will pop up Ensure your audio device is enabled in this box Speakers High Definition Audio Device Default Device Configure Set Default Properties Apy 4 Click on the Recording tab on the top and you will get the screen below Ensure your preferred microphone has been enabled Microphone High Definition Audio Device Default Device Set Default Y 23 5 Double click on the mic2. 959 916 648 X Connected amp 24 BFF o Event Info v on Panelist 1 Q UNFCCC Secretariat Host a Topic Preparation Of WebEx User Manual Host UNFCCC Secretariat Event number 959 916 648 v Attendee Y User Name me 4 How to request for the floor a Click on the Raise hand button under the Participants box to raise your hand Your request will be displayed on co chairs screen in chronological order Panelist 1 Q UNFCCC Secretariat Host Attendee C User Name me During the discussions the co chairs will verbally invite you to take the floor by calling out your name UNFCCC secretariat will unmute you so that you may speak into your microphone You will notice the color of two icons change Attendees Attendees iY User Name me EA Mm User Name met NOTE Please consult with your system administrator to make sure your headset functions properly If your microphone does not work or if you experience any technical difficulty you may send your comments through Chat box Just type in your comments and send them to the All Panelists Please make sure you lower your hand once you re done by clicking on the Raise hand button again To bring up Participants box and Chat box while sharing a Powerpoint slide When the co chairs are sharing a Powerpoint slide the Participants box and the Chat box will be disappeared You can bring them up by click on t
3. Check if the volume is turned up Microphone 2 j Select a microphone to test G IDT Audio M Speak into your microphone and adjust the volume until the green bar moves into the good range GeEEeEEEDSooSooSeSoeoee Automatically adjust volume IMPORTANT Please make sure that you use a headset with microphone for this webinar Without the headset it is very easy to get echoing noises which can undermine the overall quality of the webinar 5 Click OK if both tests have been successful If you didn t hear anything from your headphone or if the microphone did not respond please refer to page 20 24 of this manual to troubleshoot the problem 6 You will now see the screen below with a small Volume box if you do not see it you can bring up the box by pressing Ctrl Shift V Ensure the volume levels are adjusted to an appropriate level Cisco WebEx Event Center File Edit View Communicate Participant Event Help Event Info Topic Host Event number V Mute Sendto All Panelists X Send NOTE If you are an attendee to this webinar you will be automatically on mute when you join When the co chairs invite attendees for discussion the secretariat will unmute the corresponding attendee and yield the floor Joining the webinar Apple Macintosh computers 1 If you click the link in the invitation email at the time of the webinar a new screen li
4. Service and Privacy Statement Po ETRE EEE Before you join the event please click here to make sure that you have the appropriate players to view UCF Universal Communications Format rich media files in the event POWERED BY Cisco WebEx Technology 2013 United Nations Framework Convention on Climate Change Privacy Terms of Service Request information about WebEx services 2 Please type in your full name and email address in the fields and click the Join Now button Climate Change A y United Nations C J Framework Convention on Event Information Event status Started Date and time Duration Description a English Berlin Time Join Event Now To join this event provide the following information First name First name Last name Last name Email address email address com Event password eeeeee By joining this event you are accepting the Cisco WebEx Terms of Service and Privacy Statement Fa eg En Before you join the event please click here to make sure that you have the appropriate players to view UCF Universal Communications Format rich media files in the event POWERED BY Cisco WebEx Technology 2013 United Nations Framework Convention on Climate Change Privacy Terms of Service Request information about WebEx services 3 You may be prompted with system warnings and or questions asking if you will install WebEx software CLICK YES TO ALL
5. al Host Event number Attendees oe User Name me i MV Mute Send to All Panelists v Send 4 How to request for the floor a Click on the Raise hand button under the Participants box to raise your hand Your request will be displayed on co chairs screen in chronological order Participants 7 Participants Speaking Panelists 1 Q UNFCCC Secretariat Host sl Attendees an User Name me b During the discussions the co chairs will verbally invite you to take the floor by calling out your name 15 c UNFCCC secretariat will unmute you so that you may speak into your microphone You will see the color of microphone button and headphone icon change as shown below Attendees v Attendees on User Name me User Name me NOTE Please consult with your system administrator to make sure your headset functions properly If your re microphone does not work or if you experience any technical difficulty you may send your comments through Chat box Just type in your comments and send them to the All Panelists d Please make sure you lower your hand once you re done by clicking on the Raise hand button again 5 To bring up Participants box and Chat box while sharing a Powerpoint slide When the co chairs are sharing a Powerpoint slide the Participants box and the Chat box will be disappeared You can bring them up by clicking on t
6. l C Participating in the webinar Microsoft Windows computers If you have successfully joined the webinar and set up the audio microphone you will see the screen below Click on the Participants on the right upper side Cisco WebEx Event Ce 3h File Edit View Communicate Participant Event Help Event Info Topic Host Event num File Sendto All Panelists X Send You will now see two boxes on the right side Participants box on the top will show you the list of Panelists the co chairs and the UNFCCC secretariat and Attendee yourself You will find that you have been muted as default The secretariat will unmute you when the co chairs invite the attendees for their comments Cisco WebEx Event Cente il Edit View Communicate Participant Event Help Participants _ v Participants Speaking v Panelists 1 Topic Q UNFCCC Secretariat Host ul Host Event number Attendees hf User Name me Iii j V Mute Tin Send to All Panelists v Send 3 The Chat box is where you can interact with the UNFCCC secretariat if you face any technical difficulty Please make sure you send your chat to All Panelists Cisco WebEx Event Cents il File Edit View Communicate Participant Event Help Event Info Participants v Participants Speaking v Panelists 1 Topic Q UNFCCC Secretariat Host
7. AND AUTHORIZE THE DOWNLOAD AND INSTALLATION IMPORTANT NOTE Firewall in your organization or internet service provider may prevent you from installing the software on your computer If you have any problem in installing the software please consult your system administrator to authorize this process on your computer Without the WebEx software installed in your computer you won t be able to participate in the webinar 4 If you have successfully installed the WebEx software the screen below will pop up and WebEx will run soon If it doesn t close your browser completely and try again from step 1 above One Moment Please Click Yes if the security warning dialog box appears Be E m ut lf your joining process was interrupted please click this link to join the meeting again Cisco WebEx Event Center File Edit Yiew Communicate Participant Event Help Event Info Sendto All Panelists Setting up the audio microphone Microsoft Windows computers 1 Once you have successfully joined the webinar screen below will be displayed soon and it will ask you if you wish to participate in the voice conference Click YES Join This Integrated Yoice Conference E Your host has started an Integrated Voice Conference Do you want to participate 2 Speaker Microphone Audio Test box will automatically pop up Speaker Microphone Audio Test E Speaker Select a speaker to test IDT A
8. USER GUIDE ON WEBEX Prepared by Climate Finance Sub programme Finance Technology and Capacity Building Programme UNFCCC Secretariat 1 Table of Contents A System requirements ccccccccsccscecccvcecccccesccsvavccscesscsvevccevenss 3 B Joining the webinar and setting up the audio microphone Microsoft WING OWS winiansis secu ce saianbavecv cesses TT E 4 ADDIE MaC wciudiee ack ecidace ace T seesaw tennessee studs 9 C Participating in the webinar Microso W ING OWS assa cca vnanwcsseiidcinassevannccsuisd a a eaeee ress 14 Apple CIAO cs csavs cae awcinteneictcsaine ncusaisieswesineeomanessaeslisweusrenen ese hase ouss 17 D Troubleshooting tips for audio microphone WINGOWSEX P iccaccoucsecunlasanscudaevoudesew tenaiease senses sist sencseedeameesoedees 20 NV MOONS Jroa a EE tema ds weateeeerenenweusecenubers 22 ADDIO CM I oora E E esate codon auleew ene san atncires 25 A System Requirements 1 Computer Windows or Mac with internet connection o Wired internet connection is recommended as wireless internet can be unstable especially with the video feeds o Attendee to this webinar should have admin rights to his or her computer as it is essential to install the necessary software to attend this webinar o The webinar platform is WebEx which is an online seminar solution from Cisco Please refer to http www webex com for more information on WebEx o Connection through smartphones or tablet PCs will not be supp
9. e blue bar on the bottom should move at least to the middle of the range AOD Speaker Microphone Audio Test Speaker Select a speaker to test Built in Output a ee Check if the volume is turned up Select a microphone to test Built in Microphone A Speak into your microphone and adjust the volume until the blue dot moves into the good range IMPORTANT Please make sure that you use a headset with microphone for this webinar Without the headset it is very easy to get echoing noises which can undermine the overall quality of the webinar 5 Click OK if both tests have been successful If you didn t hear anything from your headphone or if the microphone did not respond please refer to page 25 of this manual to troubleshoot the problem 6 You will now see the screen below with a small Volume box if you do not see it you can bring up the box by pressing Cmd Shift V Ensure the volume levels are adjusted to an appropriate level eoo Cisco WebEx Event Center 2nd Test for Hyunwoo Noah X Connected amp iis Host Event number x Volume Speaker lt TIDE Microphone lt 1 S a UTE Mute Speaker Microphone Send to All Panelists NOTE If you are an attendee to this webinar you will be automatically on mute when you join When the co chairs invite attendees for discussion the secretariat will unmute the corresponding attendee and yield the floor 13
10. each microphone option by clicking on the Select box and test the mic to see if the green bar on the WebEx software moves gt Speaker Microphone Audio Test H Recording Control el x Speaker Options Help Select a speaker to test IDT Audio gt Rec Playback Digital Mic Dock Mic Jack Mic Check if the volume is turned up Balance Balance Balance Balance ft l I I l l I I I Mi h Volume Volume Volume Wolurne pa ney 2 Select 4 microphone to test E mrad F p S 4 a Speak into your microphone and adjust the volume until the z z 2 T green bar moves into the good range 5 g Z a T z T T Goni Advanced Advanced Advanced V Automatically adjust volume IDT Audio OK 6 The procedure above should solve any audio issue that you may be experiencing with your headset Please refer to the following Youtube video which visually presents the troubleshooting procedure http youtu be zk18 WRWmdPU 7 If you are still experiencing problem please consult with your system administrator for further troubleshooting 21 Troubleshooting tips for Speaker Microphone For Windows Vista 7 1 Double click on the icon on the right bottom corner of your screen Volume Control screen will pop up Please ensure all volume levels are adjusted properly and nothing is muted This will ensure the sound from the speakers Applications
11. he respective icons as shown below Q ae be Voice ws Be HiT K H rrr i ci sesessesses 16 Participating in the webinar Apple Macintosh computers 1 If you have successfully joined the webinar and set up the audio microphone you will see the screen below Click on the Participants icon on the right bottom side eoo Cisco WebEx Event Center Ci Affi Topic Host Event number X Volume Speaker J e Meili Microphone z ia UTE Mute Speaker Microphone Send to All Panelists Select a participant in the Send to menu first type chat message and send 2 You will now see two boxes on the right side Participants box on the top will show you the list of Panelists the co chairs and the UNFCCC secretariat and Attendee yourself You will find that you have been muted as a default The secretariat will unmute you when the co chairs invite the attendees for their comments Cisco WebEx Event Center X Connected amp dt Panelist 1 Q UNFCCC Secretariat Host Attendee Host C User Name me Event number Send to All Panelists Select a participant in the end to menu first type cha message and senc 3 The Chat box is where you can interact with the UNFCCC secretariat if you face any technical difficulty Please make sure you send your chat to All Panelists 900 Cisco WebEx Event Center Preparation Of WebEx User Manual MBbex Event No
12. he respective icons as shown below Yoice Unmute Me 19 D Troubleshooting tips for Speaker Microphone For Windows XP 1 Double click on the amp icon on the right bottom corner of your screen Volume Control screen will pop up Please ensure all volume levels are adjusted properly and nothing is muted This will ensure the sound from the speakers fi Yolume Control lOl x Options Help Volume Control Wave SW Synth CD Player PC Speaker Balance Balance Balance Balance Balance IDT Audio 2 Go to Options and select Properties 15 x Options Help Properties Wave SW Synth CD Player PC Speaker Balance Balance Balance Balance Volume Volume Volume Volume T Mute all Mute Mute Mute T Mute IDT Audio 3 A Properties box will pop up if there is any unchecked box on the bottom check them and ensure their volumes are also adjusted to appropriate levels Miner device IOT audio Adjust volume for f Playback Recording Other Show the following volume controls Volume Control Wave SW Synth CD Player PC Speaker 4 Click on the Recording and ensure all boxes on the bottom are checked Click OK Miter device IDT Audio Adjust volume for Playback Other Show the following volume controls Rec Playback Digital Mic Dock Mic Jack Mic Cancel 5 The Volume Control will turn into Recording Control Select
13. il Contacts MobileMe Network Bluetooth Sharing amp Calendars System u a a G O Users amp Parental Date amp Time Software Speech Time Machine Startup Disk Groups Controls Update Other D Flip4Mac WMV 2 Select Input tab and check if correct device has been selected as your microphone Also check if the level of Input Volume is appropriate and if the blue bar moves as you speak into your microphone oao Sound gt Show All Sound Effects Output ive Select a device for sound input Name Internal microphone Built in Soundflower 2 ch Soundflower 16ch Settings for the selected device Input volume V Input level N _ Use ambient noise reduction Output volume a y nD _ Mute l ja l l M Show volume in menu bar 3 The procedure above should solve any audio issue that you may be experiencing with your headset If you are still experiencing problem please consult with your system administrator for further troubleshooting 25
14. ke below will be displayed Climate Change A United Nations KC M Framework Convention on Event Information S English Berlin Time Event status Started Join Event Now Date and time To join this event provide the following information Duration First name Description Last name Email address Event password eesse By joining this event you are accepting the Cisco WebEx Terms of Service and Privacy Statement e Ea Before you join the event please click here to make sure that you have the appropriate players to view UCF Universal Communications Format rich media files in the event POWERED BY Cisco WebEx Technology 2013 United Nations Framework Convention on Climate Change Privacy Terms of Service Request information about WebEx services 2 Please type in your full name and email address in the fields and click the Join Now button y United Nations V Framework Convention on Climate Change Event Information P S English Berlin Time Event status Started Join Event Now Date and time To join this event provide the following information First name Firstname its a Last name Lastname s Email address femail address com Event password leeeeee By joining this event you are accepting the Cisco WebEx Terms of Service and Privacy Statement Before you join the event please click here to make sure that you have the appropriate players t
15. ll ask you if you wish to participate in the voice conference Click YES 8 _ Join This Integrated Voice Conference Your host has started an Integrated Voice Conference Do you want to participate 2 Speaker Microphone Audio Test box will automatically pop up 0 0 Speaker Microphone Audio Test Speaker Select a speaker to test Built in Output Check if the volume is turned up Select a microphone to test Built in Microphone A Speak into your microphone and adjust the volume until the blue dot moves into the good range If the above box does not automatically pop up you may manually open it by clicking on the Communicate menu on the top and select Speaker Microphone Audio Test are View Communicate Participant Event Window Help Teleconference int Center Preparation C Audio Broadcast Speaker Microphone Audio Test 1 3 To check your sound click on the TEST button You should be able to hear the test sound in your headset Adjust the volume bar to an appropriate level so that you can hear clearly AOO Speaker Microphone Audio Test Speaker Select a speaker to test Built in Output Check if the volume is turned up Select a microphone to test Built in Microphone sal Speak into your microphone and adjust the volume until the blue dot moves into the good range 4 To check your microphone try speaking into the microphone on your headset Th
16. o view UCF Universal Communications Format rich media files in the event POWERED BY Cisco WebEx Technology 2013 United Nations Framework Convention on Climate Change Re Privacy Terms of Service Request information about WebEx services 3 You may be prompted with this message that you have to install WebEx Add On software Click Download and Install Add On and authorize the download and installation Cisco WebEx Add On Required Download the installation software to your local computer run it and then follow the instructions to install the Cisco WebEx add on Download and Install Add On IMPORTANT NOTE Firewall in your organization or internet service provider may prevent you from installing the software on your computer If you have any problem in installing the software please consult your system administrator to authorize this process on your computer Without the WebEx software installed in your computer you won t be able to participate in the webinar 4 Ifyou have successfully installed the WebEx software the webinar screen like below will appear soon If it doesn t close your browser completely and try again from step 1 above eoo Cisco WebEx Event Center Topic Host Event number Send to All Panelists 10 Setting up the audio microphone Apple Macintosh computers 1 Once you have successfully joined the webinar screen below will be displayed soon and it wi
17. orted in this webinar 2 Stereo headset with built in microphone o We STRONGLY recommend the user to prepare a headset with built in microphone for this webinar Without the headset it is very easy to get echoing noises which may seriously undermine the overall quality of the webinar 3 System administrator s on site support o We STRONGLY recommend that the attendees consult with their system administrator ahead of time especially on the audio microphone configurations and admin rights for software installation o Please also consult with your system administrator on the firewall issues Most of the organizations have tight security regulation and you may be prevented or blocked from connecting to the webinar o UNFCCC secretariat will not be able to provide any technical support on the attendees computer or network settings before or during the webinar B Joining the webinar Microsoft Windows computers 1 If you click the link in the invitation email at the time of the webinar a new screen like below will be displayed K a United Nations C M Framework Convention on SY Climate Change Event Information Event status Started Date and time Duration Description S English Berlin Time Join Event Now To join this event provide the following information First name PO Last name fo Email address o Event password fessos By joining this event you are accepting the Cisco WebEx Terms of
18. rophone and go to Levels tab Ensure your microphone level is adjusted to an appropriate level Microphone 0 Microphone Boost Q 6 Test if the microphone level on the WebEx software moves i Speaker Microphone Audio Test EJ Speaker Select a speaker to test for audio Check if the volume is turned up Microphone Select a microphone to test Speak into your microphone and adjust the volume until the green bar moves into the good range ie oe eee eee eees Automatically adjust volume 7 The procedure above should solve any audio issue that you may be experiencing with your headset Please refer to the following Youtube video which visually presents the troubleshooting procedure http youtu be Fe UPrHCkI28 8 If you are still experiencing problem please consult with your system administrator for further troubleshooting 24 Troubleshooting tips for Speaker Microphone For Apple computers 1 Open System Preferences and click on Sound 00O System Preferences lt gt Show an ae Personal rc amp M amp o Oo General Desktop amp Dock Mission Language Security Spotlight Universal Screen Saver Control amp Text amp Privacy Access Hardware E S A ba J CDs amp DVDs Displays Energy Keyboard Trackpad Print amp Scan Sound Saver internet amp Wireless 5 A e B iCloud Ma
19. udio Test Check if the volume is turned up CEEE Microphone B Select a microphone to test 3 IDT Audio M lt Speak into vour microphone and adjust the volume until the green bar moves into the good range S EEEE Automatically adjust volume If the above box does not automatically pop up you may manually open it by clicking on the Communicate menu on the top and select Speaker Microphone Audio Test Cisco WebEx Event Center File Edit view Participant Event Help Event Info Teleconference Audio Broadcast Speaker Microphone Audio Test Integrated Voice Conference j Topic Host Event number 3 To check your sound click on the TEST button You should be able to hear the test sound in your headset Adjust the volume bar to an appropriate level so that you can hear clearly Speaker Microphone Audio Test x Speaker Select a speaker to best IOT Audio f Test Check if the volume is turned up Microphone Select a microphone to test prado Sd Speak into your microphone and adjust the volume until the green bar moves into the good range Automatically adjust yolurne 4 To check your microphone try speaking into the microphone on your headset The green bar on the bottom should move at least to the middle of the range gt Speaker Microphone Audio Test Speaker Select 4 speaker to test IOT Audio eer
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