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PHPKB User Manual - PHPKB Knowledge Base Software

1. 107 NS 108 Replying Back to 110 Publishing Ticket EE EE ATE 112 Tickets tain 113 Tm 113 Te iiid ODE 113 Delete 114 116 EE PHPKB User s Manual uci IGS TT TTC 117 News Manap eminus uiis end Acer Det ES ER ON RU wb FUE CNNi NEESON SP EDEN RR Ka CMS 119 non ideis Ui immi sipi MUI FIM IMEEM EFI 119 pO TU EPU M VIS M FS Un 120 BI S CNN TTL tme 121 GLOSA N det E 123 ME dtl TERRE 124 Glossary Terms Manageme nt cccsccccscsccccccsceccccccscsccccccscsccccccscnceccccscuceseccecscecescess 126 Modifying Glossary Terim S csccscsccsssccsceccscsscecsccccsscccscecscescscsscccsseccecescscesescsseccsseccsceees 126 Del ting Glossary EE S acesccssnenssawcaucdancvenstecisuasseanseenssoniacdvanteanisapesatscusenseenseateamaniise 127 Seat eem E 130 Comments Management dE Ar 131 PG COTES ASIE aa 133 Approve rap SM Pe DM PM I DLE 134 Disapprove COMME s 134 Delet
2. 58 FIGURE 70 SUCCESS NOTIFICANON FEATURED 58 NN HR HH erro 59 FOURE 7 2 RESULT SEARCH ARTICLE 61 FIGUBE 7S E 62 FIGURE 7 Ie CUSTOM ELDO Mimpi nun 63 gc e EDIT CUST N 64 a cuiu i E TOE RS Um TT mmm 65 FIGURE 77 SUCCESS NOTIFICATION CUSTOM MELD DELETE D 65 FIGURE 78 ENABLE CUSTOM FIELDS DISPLAY SETTIBIO ribi REFERENT Na UE VERE MI FIRES PEERS 65 FIGURE 79 CUSTOM FIELDS FROM KB USERS PERSPECTIVE ssscccsssscscsssscuenssscccussceccssscueueuscecusuescousscneussseecussssecussencusscucuesess 66 gc eq cr c HH 66 FIGURE AUCA RUNS IN EM M RN M EPUM NEIN 67 FIGURE gt VIEWING ARTICLE NOTES 67 ac 68 FIGURE Sd DELETE AP HICEE DECUPE 68 FIGURE SUBSCRIBE TO KNOWLEDGEBASE aa 69 FIGURE SB SUBSCRIBE TOAN ARTIC E 69 a ch dT 70 FIGURE 95 VIEWING SUBSCRIBERS F
3. LA 15 TABLE 2 PAGING NAVIGATION EXPLANATION OF SYMBOLS 1 5552 rt EIE 24 TABLE 3 CREATE CATEGORY INTERFACE EXPLANATION iive bebe bia Detur d end dede Li DPI Pda FIXE thee eileen 33 TABLE d MANAGE CATEGORIES INTERFACE EXPLANATION EF EREXE TROU REQUE Ot Na FE EE CI VE he HER Sur ERR ES 34 TABLE SS CREATE AN ARTICLE INTERFACE EXPLANATION iD REID Et redi 42 TABLE MANAGE SAVED DRAFT INTERFACE EXPLANATION 43 TABLE 7 MANAGE ARTICLES INTERFACE EXPLANATION 46 TABLE C ARTICLE ACTIONS EXPLANATION cocszecacvnccessavannateennsnecensacnetnesnsanceuuencquetasazanesanenasenisaaaenvnieaeeetanapspesmneesennennssavereneeeant 47 TABLE 9 ARTICLE VERSIONS INTERFACE EXPLANATION a iadcucucrctnecosnaistereiaaestucncdecueesbcscusnadwindedeseinelnaseayerciencvensiwieretaaeasverseeaanes 50 TABU LO TRASH BOX INTERFACE EXPLANATION 53 TABLE 11 SEARCH ARTICLES INTERFACE EXPLANATION 60 TABLE LZ CREATE CUSTOM FIELDS INTERFACE EXPLANATION 62 TABLE 13 MANAGE CUSTOM FIELDS INTERFACE EXPLANATION s tad ca 63 TABLE 14 VIEWING ARTICLE NOTES INTERFACE EXPLANATION ek Grenade FLA Fox koba md KR eal Denn teta 68 TABUE
4. 2010 All India Engineering Entrance Examination for admission to Undergraduate Engineering Courses amp Architecture including Planning programmes at the undergraduate level amp IITs The exam date for All India Engineering Entrance Examination had been announced by CBSE i e 25th April 2010 AIEEE has conducted the entrance test on 25th April 2010 Students can download the answer sheet of 2010 AIEEE exam in the below link provided Here you can get Chemistry Answer paper and question paper also in the below Click on the link below to download the AIEEE Answer Key 2010 For AIEEE 2010 Chemistry solutions key dick here Students can download the answer sheet of 2010 AIEEE exam in the below link provided Download AIEEE 2010 Answer Key Important Instructions for AIEEE 2010 Paper 1 Immediately fill in the particulars on this page of the Test Booklet with Blue Black Ball Point Pen Use of pencil is strictly prohibited 2 The Answer Sheet is kept inside this Test Booklet When you are directed to open the Test Booklet take out the Answer Sheet and fill in the particulars carefully 3 The test is of 3 hours duration 4 The Test Rooklet consists of 30 questons The maximum marks 432 BODY 4 Please separate each keyword with a comma Never Set Expiry Date 5 al UR Show Article Yes it should be visible in the Knowledgebase Figure 48 Edit an Article 3 C
5. 86 FIGURE 108 PHPKB KNOWLEDGEBASE FROM WRITER S PERSPECTIVE 86 FIGURE 109 PHPKB KNOWLEDGEBASE FROM TRANSLATOR S PERSPECTIVE 87 FIGURE 110 PHPKB KNOWLEDGEBASE FROM KB MEMBER USER S PERSPECTIVE 87 OORE TELT Vel gd qi ic TI TC 88 gti cM 91 FIGURE TIS CREATE USER GROUP ASSIGNMENTS EEE 91 FIGURE TTA CREATE NEW USER EXAMPLE SCREEN u qvnsursansacnveceuveernannaiminsaunsennaohacmineeesnernconnimenseeeiaansenaie meee EARE 93 FIGURE 115 VIEW USER ACCOUNTS FROM NAVIGATION BAR sscsscoscascosccsscnscnscascanccsccsscnscascascesconscsscascascascensosscsccascascascaess 93 FIGURE 116 VIEWING USER ACCOUNTS FROM DASHBOARD SHORTCUTS 94 FIGURE 11 7 VIEWING USER ACCOUNTS FROM SHORTCUTS LINKS ENARE AENA QU URTERK A AE 94 EEUNA c s C 94 mici ku Macs PREVIEW PH m R 96 FOORE eiai eani hai iea 97 E 98 Pimp 98
6. 99 100 REUS 102 FIGURE MANAGE U ER GROUPS 103 FIGURE FREVIEWING A UER CROUP RR 104 FIGURE LZS EDITA Tc c TEET 105 FIGURE EE 105 FIGURE TSU ASKA QUESTION 107 aca s TICKET 108 s cd Me rc E 108 FIGURE 139 PREVIEW TICRET SCREEN 109 FIGURE T34 SEND TO TICKET SP PHAR dE US PETIERE 110 FIGURE 135 EXPANDED VIEW OF PUBLISHING A TICKET REPLY QUESTION ANSWER AS AN ARTICLE IN KNOWLEDGEBASE 111 FICURE 10 PUBLISH TICKET TO i TNT m 112 E a 113 dici LIS REENA TOLET PRX 113 114 140 DELETING TICKETS IN BULK fme 114 20 PHPKB User s Manual FIGURE LA E 116 FIGURE 142 NEWS TEMS doen ieee acter aera 116 T4 NEWS DISPLAY AT FRONT END EEE 117 POORE EET rr
7. EU UL E 155 DT 156 MOMBA R POT 157 158 ATOITIC SEBIISUES ta o M SR CR EEUU nese iSuSiNUU Es fe RB SD n DS USMSEAI 158 ATIS Rer OF DE cm uE o ROI I ERE duc add E EU dU 160 Loir el ucro UR riveree eevee cynics iio ere 161 Categories aa 161 Popular Catb Orie Sonnan A E R 163 EMV C POTO iis vieil mu Poit henner etre tert Cher EE SIMON IMEEM NM MM CD errr 163 164 uM M E A A 164 Most Popular AUTNOTS KC DWG py DERIT CR EPIS VI EMI DUE VEYcENI M I M FN ERES 166 Article S 167 168 EE EET E D TET 169 BO sumi V ossia IRE deis Vua DUUM Ec Da Via icu ni VM MIN M abita mmi MM E D NEM UMEN 169 E T 170 oo E 171 Failed Login HERD 171 icc G 175 Labtec A 175 General Setups MI NE 175 Produc 176 K owledpebdse Settings 177 FTAs ener er MM MCA ME M UE 177 Database 178 niei 178 Home Page Settings at tetas cecrnucestacase
8. Default Last Updated This displays the date last time template was modified Actions Edit Template Click this to modify the template Refer Modifying News on page 81 for details Delete Template Click this to delete the template from the knowledgebase Refer Deleting News on page 81 for details om PHPKB User s Manual F e Select one or more template items checkboxes to perform bulk action from the Bulk actions list E Check Uncheck the checkbox at the top of the column to FI select deselect all the template items Bulk Actions Select one or more template checkboxes select the required action from Bulk Actions drop down and then click on Go button to perform the selected action Templates can be activated deactivated or deleted in bulk Previewing Article Template You can preview the article template details by clicking on template title from the manage article templates page Navigation Bar gt Articles gt Manage Templates Preview Templates page shows the template language title content author and date of creation Preview Template Language English Template Tithe Business Questionnaire Template Posted by Administrator 16 2012 at 11 49 AM Template Content Name ofthe organization Categor ofthe business Name ofthe concerned expert Date the basic information required to educate aboutthe business questionnaire Q1 15 itthe right time to introduce t
9. 9 09 2 2600 spaulding 1 0 4 55 1 Figure 201 Search Statistics Failed Searches Failed Searches ID This is ID of search term in the database Search This displays the term for which KB user s have searched This is as typed by user s Times Searched This displays the number of times term have been searched by KB users Results Represents the number of results returned for the searched term Percentage Share Graphical representation of percentage share of number of times each term searched Table 53 Search Statistics Failed Searches Failed Login Statistics You can see the list of unsuccessful login attempts arranged in descending order of date and time on which attempt made You can avoid intrusion into your system if you regularly monitor this statistics To see the failed login statistics click on Statistics tab of navigation bar and then click on the Failed Login Statistics Pause PHPKB User s Manual Navigation Bar gt Statistics gt Failed Login Statistics Or you can click the Failed Login Statistics link on knowledge base reports page Failed Login Statistics This section is to view statistics about failed login attempts in your Knowledgebase 15 available only in the tabular print friendly format Show Stats ELast 15 Days Show Reset 5 No Attempted Username IP Address Attempted On Attempts 1 141 113 85 95 Fri Feb 25th 2011 at 7 13 PM 2 admin 217
10. Knowledge Base Multi Language Knowledgebase URL http laptap acer1 PHPKBV6 s ell ml Figure 205 PHPKB Settings Knowledgebase Settings PHPKB Settings Knowledgebase Settings Knowledgebase Name Enter the name of your knowledge base This name displays at the top of each of your knowledge base s page This name is used as the From Name e mail field for outgoing e mails Knowledgebase URL This is the installation URL of the PHPKB Enter the new knowledgebase URL in case you have changed your server Note The product will not work properly if the product URL value is incorrect Table 57 PHPKB Settings Knowledgebase Settings Explanation Mail Server Settings Mail Server Settings Outgoing Mail Server SMTP Default Use my current SMTP Server Advanced Use settings specified below amp e Figure 206 PHPKB Settings Mail Server Settings PHPKB Settings Mail Server Settings Outgoing Mail Server SMTP This field controls the email server used for PHPKB knowledge base s mail functions With Default option PHPKB Software will use the internal PHP mail function to send emails Select Advanced option to specify the own SMTP Simple Mail Transfer Protocol server details Enter the SMTP settings in the fields that display SMTP Hostname Enter either the Fully Qualified Domain name e g mail domain com or the IP address e g 192 168 0 1 of your SMTP server SMTP Username If your SMTP server requires
11. 8 546 m amp Ali Azam Fatmi rcs Affairs Quiz Collection of Current Affairs Quiz v feb 2011 st 4 53 ela Questions 631 Q 3 Trade Names Quiz Questions and Answers Feb 1 2011 at 7 16 PM 21 630 amp priyanshs india Business Quiz 45 Business Quiz Questions with Answers dan 31 2018 010 625 8 coo _ India Business s Quiz 45 Business Quiz Questions with Answers Jan 28 2011 at 11 49 gi amp 512 amp Nikhil 10 SUV Cars in India v Jan 20 2011 at 8 14 PM amp l amp 609 1 amp apoms Ramesh G3 india Business Quiz 45 Business Quiz Questions with Answers x Jan 20 2011 at 5 09 605 8 d Article 1 v Jan 19 2011 at 3 23 PM 215 Figure 89 Manage Subscribers Manage Subscribers Interface Explanation ID ID is the serial number of subscriber in your Knowledge base s database table Select the checkboxes individually or Check All checkbox in the title bar to delete the inactive users in bulk Note Checkboxes are enabled for users who are inactive Subscriber Name Name of the subscriber used to address subscriber in notifications Email Displays the email address of the subscriber to which article publication or update notifications are sent Click the address to send an email to the sub scriber Article Title Subscribed Article Title column is displayed in article subscribers tab expressing the for article on which user has subscribed Click on
12. EMIT EAER 16 FIGURED s T TC m 17 FIGURE 7 NEWS GC ANNOUNCEMENT un sU 17 FIGURE SSBROWSE CATEGORIES repare sus ak TRIER AE ATERRAR PA INQEEI ERR TA RU RRURTORO EDIST RMIRTRREIPAMVEX S REPRE PAR SATA NUTS PARES NU QU UR 17 Ric d e dg EE 17 PIGUBE TEE 18 PICURE TE RECENTLY ADDED ARTICLES 18 E EN 19 FIGURES TOF RATED c ap el EI TAERE A NE AE AETR R T EES 19 FIGURE 1A SUBSCRIBE TO KNOWLEDGEBASE 19 FOORE To LOGIN TEEN eer a E N E EE E E mets 20 C EA EE 22 aC ME ab A A 23 FIGURE To DA SHORTCUT crrr ET AEE EAE 23 II PAGING NAVIGATION 24 FOORE O AE 24 FIGURE ZE ERROR NOTIFICA 25 CURE Ae Meer 25 RUE NON 25 E TOE NE 26 FPICURE ZS WANT O E OP aE peas Pin vaneiaaat 9 26 Min RM IR MIR DINE HUN MM 24 FIGURE 27 CATEGORIES DISPLAY AT FRONT END tam situ bod UI EAE 30 FIGURE Z5 F
13. Search Search Filter 4 Edit Knowledgebase Aride Content Status Greater than 20 v im iml ie Show Reset e e L oe ve it oe t5 oe jet 5 y Actions Attachments O isapprove Custom Fields Custom fields are helpful to add additional classification or specific searchable information to your articles Custom fields in particular which let users create variables and add custom values to them Information that is common for certain set of articles can be added in form of custom fields so that article author should enter text or select choices while editing an article For example you might want to display the additional details of writers like phone no job title experience etc with article besides the writer information displayed by PHPKB Software Once you have created custom fields each subsequent article create or edit offers the opportunity to include the custom fields Either enter the information type text or select values from a list or leave the custom field blank to not include the custom field in your article if it is created as not required Creating Custom Field s A Open the new custom field screen Click Articles in the navigation bar and then click Custom fields To create the custom field for your articles Click create custom field tab Navigation Bar gt Articles gt Custom Fields gt Create custom field tab m PHPKB User s Manual Home Articles
14. Adsense Publisher s ID Adsense Channel ID fr O Optional Ad Format Ads Suggested Ad Positions Chart Ad Size vs Position Click Here to Toggle Note We strongly recommend that only suggested Ad Size amp Ad Position combinations shown above are used for best results Ad Size Ad Position After Article Content Before Article Content Right Side Banner 468x60 B x Wide Skyscraper 160x600 x x Ad Border Color Code Ad Title Color Code Ad URL Color Code e Ad Background Color Code hz Ad Text Color Code Y Google AdSense is a trademark of Google Technology Inc and is no way associated or affiliated with We are not affiliated with or endorsed by Google or it s Adsense program The trademarks Google and Adsense belong to Google inc Save Changes Cancel Figure 227 AdSense Integration Settings AdSense Integration Google AdSense Settings Turn on Google AdSense This setting will turn On Off the display of Google Ads in every article of the knowledge base with your AdSense Publisher ID AdSense Publisher s ID Enter the Publisher s ID unique identification ID string provided to you by Google AdSense Channel ID Enter Google Channel Id Ad Format Select the type of Ads that you want to display on article page ext Image Ads Suggested Ad Positions Chart PHPKB Knowledge Base suggest you the various combinations of Ad location and Ad Size to choose from fo
15. Group Members A Rajesh Shukla rajeshigin com Palwinder Singh palwinder in com A Rakesh Mehta rakeshi in com Rajinder Kumar Modifying Group s You can edit the group details like remove any private category or add private category to group by following the steps given below 1 Click the Edit Group action from the Manage User Groups Navigation Bar gt User Groups gt Manage Groups gt Actions gt Edit Group icon 194 User s Manual Home Edit Group Edit Group in your kn iser gr GP i es wy of them an 1 assi in di ategories 5 then you ca create a use gt Manage Groups d Create Group e Editing Group Detail Important Note Fields marked with f are required to be filled up Group Name Education Coaching Select Categones to be assigned Note This list shows the private categories only Update Group Figure 128 Edit a User Group 2 Make the changes in the Edit User Group form Refer Table 22 for form details 3 Click the Update Group button to make the changes permanent Deleting Group s Super users can remove the user groups from the knowledgebase With this action group will be permanently deleted as well as its assignments to various categories and users will also be deleted 1 Click the Delete Group action from the Manage User Groups Navigation Bar User Groups
16. Manage Groups Actions Delete Group icon Home Manage Groups Manage Groups This section is to create or manage user groups in your knowledgebase L groups cant associated ic tc 29 ip 4 3cce as Do you want to delete this Group Note This action will permanently remove this User Group as well as its assignments to various categories and users Manage Groups I Create Group ID Group Name s 3 Education Categories Under Group Catalan Private Englis 218 ic 1 Items Per 15 Reset Page Displaying 1 to 2 out of 2 records 2 Assignments Figure 129 Deleting a User Group 2 When you click Delete Group option you get a confirmation dialog box Click OK to remove this user group EE PHPKB User s Manual Tickets EE PHPKB User s Manual TICKETS Questions submitted by end users from the front end are referred to as tickets in PHPKB Knowledge Base Software Number of open tickets is shown on dashboard with blinking icon to catch your attention You can click on it to view the details of tickets te F Open Tickets Expired Articles 1 59 You can either reply back to them with an answer to their question or publish that question as an article to the knowledgebase so that users need not to ask the same question in future When you reply back with an answe
17. lt BODY gt SPAM lt Div gt Show News V Yes it should be visible in the Knowledgebase Preview Save Cancel Figure 147 Edit News 120 PHPKB User s Manual 2 Make the changes 3 Click Save button to update the changes or click Preview to see how changes will look after publishing before saving the news Deleting News 1 Click the Delete News Icon from Actions Column of Manage News Navigation Bar gt News gt Manage News gt Actions gt Delete News Home News Manage News You can manage the list of news items p sure j Manage News 5 Create News ID News Title se Actions 3 Google Launches Type Applications in Staff X Feb 19 2011 at 3 43 PM is 14 Languages 2 tar PHPKS 6 Release Annoucement Staff d Feb 19 2011 at 3 42 PM sh iR 1 3 Google To Start Offenng Cloud Staff v Feb 19 2011 at 3 40 PM 2 m storage he 4 Page 1 of 1 sp aj Items Per Page 15 ee Reset Page Displaying 1 to 3 out of 3 records Figure 148 Delete News 2 Click the OK button to delete the news from your knowledgebase Cancel to retain it in knowledgebase User s Manual Glossary 12 User s Manual GLOSSARY A glossary also known as vocabulary is an alphabetical list of terms defined by you in with the definitions for those terms Glossary helps your knowledgebase users learn technical jargon uncommon or specialized words Glossary Items Terms are
18. 1 Add or Edit the article Refer Creating Article s on page 39 and Modifying Article s on page 47 for details amp H 38 Af J E B I U A Sb E d Hi Figure 103 Article Templates Icon e FH Y Article Templates 2 Click on the Article Templates button on WYSIWYG editor s toolbar to open the templates pop up box as shown in figure below a PHPKB User s Manual Article Templates You can click on any of the following template title to load the template inside the WYSIWYG editor Language English Default Template for English Preview Huge Code Template Preview Default Article Template for English Preview Installation Document Template Preview Template Insert Options Append at Cursor Location Clear Contents amp Insert Business Questionnaire Template Preview The Article Templates pop up box displays the titles of active templates for the selected language in language dropdown 3 Click on Preview button next to template title to preview the template Click on title to view the template insert options Append at Cursor Location This pastes the text of the template where the cursor is currently positioned It does not affect any of the text above or below it Clear Contents amp Insert If you wish to replace the contents of the article click on this option This deletes any text currently in the article content field and replaces it with the contents
19. Category Name Enter the name for new category Remember that category name cannot be shorter than 2 characters Note Required Field It is mandatory to fill this field otherwise PHPKB Knowledge Base Software wouldn t let you create category and throws error Category Type Choose between category type Private or Public If you choose Private option Private Categories drop down will be displayed and vice versa for Public option Parent Category Select the category from drop down if you want this new category to be sub category of any other category else select No Parent option to make it Root Category Category Description Write the description of up to 250 chars Description is displayed below the category name in end user section NE PHPKB User s Manual Create Category Click on this to save the category to knowledgebase Cancel Click this to go back to Manage Categories without saving your changes Table 3 Create Category Interface Explanation C Save Category Click on Save Category button to save the category into knowledgebase Categories Management In admin section categories can be viewed by two ways 1 By clicking the Categories tab from Navigation 2 clicking the Manage categories from dashboard shortcuts amp PNPKD vo NAL EDITION o Create New Article Articles Categories Comments Tickets News _ M GN Lg Create New Category Create Category 5 Public Categories
20. Click on the statistics tab from navigation bar to view the Knowledgebase reports page that is a shortcut to variety of statistics about your knowledge base s articles users categories searched terms failed logins traffic statistics etc Directly click on the links view their statistics Knowledge Base Reports View statistics about your knowledgebase in this section It contains important information and statistics for your knowledgebase It is further categonzed into several sub sections to provide in depth statistics of vanous knowledgebase components such as articles categories users search keywords article traffic amp failed login attempts Reports are available in the form of interactive charts for graphical analysis as as tabular print friendly format Article Statistics User Statistics View statistics about articles in your knowledgebase Reports View statistics about users in your knowledgebase Reports available available are are e Summary e Users Summary e Monthly Report Most Popular Articles e Most Popular Authors e Most Rated Artides Most Discussed Articles e Article Contnbutors e Most Mailed Articles Most Printed Articles e Most Active Users Category Statistics Search Statistics View statistics about categories m your knowledgebase Reports View statistics about searches in your knowledgebase Reports available are available are e Categones Summary e Searches Summary e Popular Ca
21. Click the create button to save the details of custom field in database 8E PHPKB User s Manual Custom Fields Management Super users can manage the custom fields in admin section from sub option Custom Fields in Articles Tab of Navigation Bar or from shortcut links Navigation Bar gt Articles gt Custom Fields Custom Field screen has two tabs Manage Custom Fields to edit or delete your knowledgebase custom fields and Create Custom Field to add new custom field for your articles Home gt Articles Custom Fields Custom Fields Custom fields are helpful to add additional classification or specific searchable information to your articles You can create edit or delete custom fields in this section There are many types of custom fields available such as text field checkbox and drop down menu ante Edit Custom Field Delete Custom Fields Manage Custom Fields Create Custom Field ID Custom Field Name ge Type se 37 beg Phone No Text Field 36 E Writing Text Field 35 iy Job Title Text Field Figure 74 Manage Custom Fields Manage Custom Fields Interface Explanation ID ID depicts the index value of custom field in knowledgebase database Custom Field Name Name of the custom field as assigned by you The name is displayed along with custom field value on article page Type This displays type of custom field PHPKB knowledgebase software gives you the facility to create text
22. Navigation Bar Articles Tab Subscribers Categories Comments Tickets News Glossary Manage Users User Groups Create Article 25 Manage Articles Saved Drafts Trash Box Create a new article in Manage existing articles Manage saved drafts in Deleted articles present the knowledgebase in the knowledgebase the knowledgebase in the trash box Diei ra Q i VA I MN C her 1 A fra m Ni 1 Figure 88 Viewing Subscribers from Navigation Manage Subscriber s page encompass tabs for article subscribers and KB subscribers Click the KB subscriber tab to view and manage knowledgebase subscribers by default Article Subscribers are displayed You can edit delete or change subscriber status to active or inactive from this section User s Manual Home Articles Manage Subscribers Manage Subscribers 22 ection Peop le w hav ubscribed to one or more artides in the knowledgebase are listed below Recen 1 ibers are list edo 1 top a ES E notified when ver the article v ney jtoisu Ine eva Tig y You can ens Status se Latest Inventions amp Discoveries in Science x Feb 15 2011 at 3 02 PM India Business Quiz 46 Business Quiz Questions with Answers X Feb 10 2011 at 3 17 PM 652 sakthi LY 3 India Business Quiz 45 Business Quiz Questions with Answers Feb 10 2011 at 11 52
23. iE 56 DISaBBFOUP SIT ATUICIB sarin 57 Making an Article Featured Eust Gua Cin NAERAN EE 58 SEN 59 e E T E A E E TE E 61 Creating Custom aa 61 Custom Fields Management ccscscsccscsceccccscscsccccccscsccccccscscsccececsceccccecscuceccecscsceseccecscecess 63 Modiyine Custoni FIeIOIS 64 DaleunE cC usbeim Fe T ea 64 End User view or Custom Fielda irsini 65 66 How to collaborate on an OUR UQN E ERN AT 66 Viewing Article a 67 Article NOLBIS T 68 Deletinse Article EM UDIN MP DIEN M EDEN DE A MUN INDE RM DNI INQUE 68 TIT EO D 69 69 Subscribers 70 PO RVING 72 Dele une 72 Importing an article from CSV file ccceccccscsceccccscsccccccscnceccccscnceccccscscececcecscesesceees 73 tado coal eicit TNT TT TET OTTENUTO 76 PHPKB User s Manual Creating Article Templates siscisscssccsscciscsssvessecsssicsessonsesssscscsessonnessesssseesessseieonsanssisensnveasesaesseses 77 Article Templates Manageme ntt sccscscsscccscssccsccscsccccccscscssccecscsccccecscsseccecscscescececscesess
24. 5 Business 3 Li Education 8 General Knowledge 9 Information and Technology 5 Real Estate 4 Sports 7 Figure 8 Browse Categories Group Categories Group Categories are private categories of knowledge base and are visible to KB users with accounts KB Members All those private categories are shown to a user which are associated with the groups assigned to him Figure 9 Group Categories EC PHPKB User s Manual Featured Articles Featured articles are vital articles in the knowledgebase Super users can control the display and number of featured articles from manage settings Users can also subscribe to RSS feeds of Featured Articles Featured Articles Test Article for Featured Test Viewed 14 times since Sat Feb 26 2011 E Motorola Xoom Tablet with Android 3 0 Honeycomb 05 Viewed 25 times since Wed Feb 23 2011 URL Links Viewed 0 times since Tue Feb 22 2011 I don t know how to get registered in the knowledgebase system Viewed 1 times since Tue Feb 22 2011 How ta get registered in Knowledge Base Viewed 2 times since Thu Feb 17 2011 Recently Added Articles This displays the list of latest articles Super users can control the display and number of latest articles from manage settings Users can also subscribe to RSS feeds Recently Added Articles Test Article for Featured Test Added on Sat Feb 26 2011 Automobile Motorola Xoom Tablet with Android 3 0 Honeycomb OS Added on W
25. Base Reports page By default articles for the current month are shown but you can view the articles for month of your choice by selecting the month and year from the month and year drop down respectively and then click on Show button to view the articles newly created and updated for the month and year selected a Summary 17 Popular Articles Top Rated Most Discussed d i Most Mailed D Most Pnnted i Monthly Report Select Month February Select Year 2011 Show New Artides 3 S No ID Article Title Hits Status Created By Created On 1 855 hghts 6 Approved Administrator Feb 26 2011 at 5 28 AM 2 54 Avast Antivirus 6 released 10 Featured Admmistratotr Feb 25 2011 at 9 16 PM 3 853 Texas Grant Eligibility 28 Approved Administrator Feb 22 2011 at 2 54 AM Updated Artides 2 S No ID Article Title Hits Status Saved By Updated On 1 853 Texas Grant Eligibility 28 Approved Administrator Feb 23 2011 at 11 59 AM 2 851 EAE 25 Approved Administrator Feb 23 2011 at 1 48 AM Figure 186 Article Statistics Monthly Report 157 PHPKB User s Manual Article Statistics Monthly Report Id This represents the ID of article in knowledgebase Article Title This displays the article heading name Click on the article title to see its preview Hits This represents the number of times article viewed by KB users end users Status This represents the article status Click on it to go to Manage Articles page to ma
26. Click the Sitemap Generator option under Tools tab to view the sitemap generator screen Navigation Bar gt Tools gt Sitemap Generator 46 sitemap Generator This section allows you to generate sitemap of the knowledge base in 3 easy steps It creates not only an XML sitemap that can be submitted to Google but also a sitemap in text format You can use the text sitemap to submit to Yahoo 1 Select the sitemap format amp enter some optional parameters in the form below 2 Press Create Sitemap button and wait until the sitemap 15 generated 3 Go to your Google Webmaster account and add your sitemap URL Please check About Google sitemaps page for more info i21 Sitemap Creation Sitemap Format XML e Change Frequency Daily e Date of Last Modification 2011 03 02 e Priority 0 5 g Create Sitemap Cancel Figure 231 Sitemap Generator Sitemap Creation Sitemap Format You can create sitemap in three formats XML Text and HTML XMIL These sitemaps are created for search engines to inform them about URLs that are available on a website to be crawled Large sites can make it difficult for search engines to index all of its pages By submitting a XML sitemap it will help search engines find all of those pages that can be nested a few directories deep Text These sitemaps contain one website URL per line Search engines like Yahoo can scan text sitemaps EEUU PHPKB User s Manual
27. Language Configur tun Updated On On NE LIT LU Neue let 7 201 et 12 17 7M Tia e Feb 7 3011 12 18 Powered py 1787 Taw citas 3003 2011 Chafe Te Figure 109 PHPKB Knowledgebase from Translator s Perspective You can refer Table 18 on page 90 for viewing the privileges assigned to different level of users KB Users KB Users are knowledgebase front end users KB users can further be categorized as 1 Member Users have accounts with knowledgebase and can access the private categories and their articles for groups whom they are member of as well as publically published articles In addition they can store the links of their favorite articles This allows the enterprise to restrict content view ability to certain users Knowledge Management Software Browse Categories Select Category Arts and Entertainment 69 i Austemohles 50 2s Best Practices 19 Wook Revebws 22 224 2s Career Advice 16 Centrifuge 1 s Communication 3 L Computer and Technology 149 i Education 05 D Electroni Equipments 14 59 0 L Food amp Drink 8 Ly General Knowledge 102 Meath and Fitness 43 Li Home Family 19 23 5 amd Teen 4 2s logh Issues 9 Li Marketing A Sales 6 Real Estate 1 Li Medical Coding 3 Product Sane 12 Ls Sports 8 Tutorials 2 Figure 110 PHPKB Knowledgebase
28. Manage Articles Approved Articles This section is to manage approved articles in your knowledgebase You can click an article title to preview it Various actions related to an article can be made visible by clicking on the zi arrow symbol for that article You can move your mouse over the links to view the explanation Articles are displayed in the descending order of their ID by default You may click on a column title to sort the articles in that order Article having Title Quiz Questions has beef 4 Approved T Featured a Pending Article will be deleted and moved to Trash Box Are you pearch sure ID Article Title ag Category ao Updated ae Versions 4 Quiz Questions General Knowled Cancel 0 Feb 18 2011 2 f Make Featured Subscribers Edit Delete Figure 53 Delete an Article 2 Confirm the dialog to send the article to trash box After deletion article is moved to trash folder Trash box folder is accessible by super user only Super user can delete the article permanently or restore the article from trash box To view the trash box click the trash box icon from the articles tab of navigation bar Navigation Bar Articles Trash box Home Articles Trash Box Trash Box This is a recycle bin for deleted articles You can restore articles or permanently delete them from the knowledgeb preview an article by clicking an its title Deleted articles are displayed in the des
29. Powered by Knowledge Base Software EE PHPKB User s Manual Figure 1 Front End Home Page The PHPKB Knowledge Base Software has very interactive and user friendly front end The PHPKB knowledge base script has been designed and organized in such a manner to provide maximum ease of use to visitors without any learning PHPKB end user interface can be configured easily from admin control panel s settings Super users can control the display On Off of every possible feature of knowledgebase PHPKB front end interface header is available on every page which gives the users swift navigation experience Home Page of PHPKB has links to every knowledgebase features Different sections of home page are explained in detail below Header Links Figure 2 Front End Header Links Header contains links to KB home advanced search news glossary ask question member login area and language drop down to change the language of knowledgebase KB Home When you first enter the screen the KB Home page is displayed You can click on this link to come back to home page if you are viewing or using any other feature of Knowledgebase Search The knowledgebase has both quick search and advanced search This is a link to advanced search page where KB users can refine the search using various search options Advanced Search Interface Explanation Refer Figure 3 for screen view Show Choose what you are looking for By default article is
30. Private Categories Add a new category to Public categories in the Protected categories for Manage Categories the knowledgebase knowledgebase special users 34 Create News Post Figure 30 Viewing Categories from Navigation Bar Figure 31 Viewing Categories from Dashboard Shortcuts After selecting the appropriate option the Manage Categories page will be displayed as shown below Home Manage Categories Delete Category Public Categories Category Description Edit Priority Edit Category Categories are used to structure your knowledgebase into easily manageable portions This section display the list of public categories of your knowledgebage inja tree based structure There are various actions edit delete show hide add article add sub category related to each category that you can perform in this section create a new category use the Create Category link Add Subcatego Ea Public Categories ES Private Categgries Create Categ ry Save Priority Published Articles Total Articles Add Article ID Category Priority ag Visible a Hits Subcats Articles Actions 4 2 5 Book Reveiws 5 ad 4889 1 12 12 EX Ga Ga ES No Description 295 iPhone Development 5 v 16840 0 20 20 Ga 22 28 3 9 mE Kids and Teen lo p 3911 0 414 Ga Ge 2 9 Food amp Drink 5 9920 3 4 4 Ge 49 B Coffee 2 v 2044 0 212 Ga Ee
31. Public Section This is the public facing part of your knowledgebase the knowledgebase home for your users Admin Control Panel Administrator Control Panel Backend This is the place where all the magic happens Admin users use this to manage articles categories news tickets users reports etc The entire configuration happens here Your knowledgebase administrators use this control panel to change settings and configure elements such as staff users user groups etc EN PHPKB User s Manual Customer Support We are here to help If you hit a bump let us know We re a young company and eager to please We hope to stay that way We ll do what it takes to make PHPKB the best hassle free knowledge management software Our offices are open from 9 AM 6 PM Monday to Saturday Indian Time GMT 5 30 You can get in touch with our agents and engineers by live chat email telephone contact us form Live Chat Live chat is available at http www knowledgebase script com contact php Email You can email us at helo knowledgebase script com Telephone Fax You can contact us telephonically on the numbers given below in weekdays Telephone 91 0 181 4613940 Mobile 91 0 98158 43940 Contact Us Form You can send your questions comments suggestions using the contact form at http www knowledgebase script com contact php Our Postal Address Chadha Software Technologies 232 Green Model Town Near Vinay Mandir
32. s Manual Article ID and comments for that article as shown in figure below You can also find the most discussed articles for specific date range using the date drop down menu gi Summary Q Popular Articles Rated gh Most Discussed gf Most Mailed Q Most Printed Monthly Report Show Articles All Time Show ID Title Comments 160 Indis Business Quiz 45 Business 209 150 Quiz Questions with Answers Tata Aria SUV Review Tats Aria 206 103 128 Pictures Marut Cervo Car Marut Cervo 506 42 Reviews Features amp Price 206 103 103 95 India Old Currency Notes Oid 492 2 Indian Currency i 8 90 General Knowledge Facts 20 64 2009 Bank Clencal Exam Question gt 475 i Paper Fully Solved Drink Coconut Water Health 32 14 17 Benefits of Coconut Water 247 Mahindra Scorpio Special Edition 13 0 142 Maruti Suzuk Kizashi 10 Quantitative Aptitude Problems on Time and Work Figure 183 Article Statistics Most Discussed Articles Article Statistics Most Discussed Articles Explanation ID This represents the ID of article in knowledgebase Title This displays the article heading name Click on the article title to see its preview Comments This displays the number of user submitted comments for that article Table 38 Article Statistics Most Discussed Articles Explanation Most Mailed Articles You can use this screen to see the list of articles a
33. 1 1 apy Items Per Page 15 Reset Page Displaying 1 to 2 out of 2 records Delete Selected Figure 138 Reopen a Ticket 2 Click OK in the confirmation box to reopen the ticket and put it in work queue O PHPKB User s Manual Delete Ticket s Editors or super users can remove the tickets which are not required in the knowledgebase may be because they have been answered published or not valid spam etc You can remove both open as well as closed status tickets Removing single ticket 1 Click the Delete Ticket action from Manage Tickets page for the ticket you want to remove from ticket list Navigation Bar gt Tickets gt Closed Tickets Closed Tickets gt Actions gt Delete Ticket cy Opened Tickets Closed Tickets ID Ticket Subject You are about to Delete Selected Ticket Permanently Are 14 q Multi Language Questions you sure 3 44 PM Delete Ticket 12 11 Moving Directones zn IE 3 00 I z By How do the tickets work Mike Elings Low Feb 22 2011 at 2 53 PM 9 9 9 attachments Chris Vezeau Urgent Feb 22 2011 at 2 51 PM m 8 5 Er embeded youtube video on news R A Mon Urgent Jan 25 2011 at 2 32 PM ry 4 Pagel of 1 sp 5 Items Per 15 Reset Page Displaying 1 to 5 out of 5 records Delete Selected Figure 139 Delete Single Ticket 2 Confirm the dialog to delete the ticket permanently from database Removing tickets in bulk You can also remove multiple
34. 15 MANAGE SUBSCRIBERS INTERFACE EXPLANATION ATO POCHE FIER 72 TABLE 16 CREATE ARTICLE TEMPLATE INTERFACE EXPLANATION eite plar d uitio rcl 77 TABLE 17 MANAGE ARTICLE TEMPLATES INTERFACE EXPLANATION FE UFU OI REED FCIRE 80 TABLE 18 PRIVILEGES ASSIGNED TO DIFFERENT LEVEL OF USERS HD GE GO EA A CERVI UE 90 TABLE 19 CREATE A NEW USER INTERFACE EXPLANATION ous eostetives vem VE veo Kew Ft VES PFATUV EE 92 TABLE ZU MANAGE USERS INTERFACE 95 TABLE ZI SEARCH USERS INTERFACE EXPLANATION 100 TABLE 22 CREATE A USER GROUP INTERFACE EXPLANATION eda d aeobed erac a Qu Rairian ed a BRUM E Garante Euro Ed Rau FLAGS RR cb bud GR acit uad is 103 TABLE Z3 MANAGE GROUPS INTERFACE EXPLANATION 103 TABLE 24 VIEW TICKETS INTERFACE EXPLANATION DIES babeo 4E 109 TABLE 5 SEND REPLY TO TICKET INTEREACE EXPLANATION 111 TABLE 26 CREATE NEWS INTERFACE EXPLANATION etude Fri ER TIO ani NU d Ruta GO Enri TIE d eI 119 TABLE 27 MANAGE NEWS INTERFACE EXPEANATIONN EUN IUE rit E
35. 2011 at 4 48 PM Feb 24 2011 at 3 34 PM Last Updated By Mike Mahon 2 e Japanese Edit Language Feb 16 2011 at 4 49 PM Feb 24 2011 at 3 54 PM Last Updated By Mike Mahon 3 il Chinese t Edit Language Feb 16 2011 at 4 50 PM Feb 24 2011 at 3 54 PM Last Updated By Mike Mahon Figure 170 Translator s My Languages Screen A language configuration page will be displayed as shown in figure below Language configuration page contains the name of language file at the top whose variables you want to translate or modify EE PHPKB User s Manual Home Manage Languages Language Configuration Configuration for English language File You can configure the language file variables for knowledge base in this section Save Language Changes Cancel 5 Global Language Variables Home Page Section index php Category Page Section category php News Page Section news php My Favorites Page Section my favorites php My Profile Page Section my profile php Glossary Page Section glossary php Login Page Section login php E Contact Page Section contact php Subscribe Page Section subscribe php Email Page Section email php 9 Search Page Section search php Article Page Section article php Other Pages disabled down for maintenance Save Language Changes Cancel Figure 171 Edit Language Language Configuration Screen PHPKB User s Manual Variables are divided into dif
36. 3 22 Kids and Teen sure 4 4 9 156 8 2 2 Food amp Drink 4 4 23 5 52 5 49 gl Coffee 2 2 it so g Tea 6 10 v 1035 0 111 ce ee i5 53 Desserts 9 10 v 1035 0 111 A 53 ee Ge Figure 34 Delete Category 2 Click OK on confirmation box if you want to permanently delete this category NOTE Category can only be deleted if it is empty doesn t contain any sub category or article else system will generate warning message as shown in following figure o A i i i i eeren id Not Done Deletion Failed The category Kids and Teen could not be deleted because it is not empty This category contains 4 Direct Articles as follows 4 Approved Article s In order to delete this category please empty it first by Deleting or Moving all the Subcategories and the Articles under them Lor 132 L2 EEE EEE EEE Lao Ls Geo Luo 2 Ls EEE 5 aid 2 Ld 2 LG 444 L4 LG 8 Lus La B o Lus ool Ls Lal Gi EEE L4 Lai L Sod 4 asi Le L i K Lu C Ku ad Led Lai C Lo L4 he EE PHPKB User s Manual Articles HE PHPKB User s Manual ARTICLES Articles answers to frequently asked questions white papers user manuals or troubleshooting information are grounds of your knowledge base The knowledgebase is a database of categorized articles that act as an information repository for your clients Adding articles in PHPKB Knowledgebase is much easier with what you s
37. 5 H 5 1031 0 1 1 Ga Ge 3 im Desserts 5 v 1031 T 1 1 2 ca Some articles related to Desserts are listed under this category Figure 32 Manage Categories You can view the public or private categories by clicking the respective tab on manage categories page 3 User s Manual Manage Categories Interface Explanation ID ID is the serial number of category in your KB database Category Name Name assigned to Knowledge base article category Root category is displayed on left and sub categories are shown in hierarchical form under root category Priority Priority defines the order of precedence for categories Lower priority shows category of higher importance Visible Tick image icon shows that category is visible in end user section and vice a versa for cross image Click on the image to change its status Hits Depicts the total of views of all the articles under this category and its subcategories Subcats Total count of sub categories depth Articles Articles column shows the Published articles and total articles under this category Category Description The Description is an explanation of what this category is about Actions Action column comprises the operations that can be performed on category 1 Add Article Click this to add new article to this category By default article will be published under this category but
38. 8 General Knowledge 102 Lj Health Eye Care M Hair Loss Lj Home and Family 10 lad Kids and Teen 4 m Login I Nutrition oet Skin Care Marketing amp Sales 6 Li Medical Coding 3 Li Produd Weight Loss Li Real Estate 1 j Relationships 7 Lj Sports Yoga E Home and Family j Terms amp Polices 3 Private Cate A Tava and Places 4 Lj Tutorid _ Crafts amp Hobbies B Fatherhood Motherhood Group Categories Pregnancy Retirement Cloud Private 0 Compliance 1 health 0 This is Cloud Private Category hello Servers 0 Server Information By clicking on any category a page with subcategories and articles for selected category will get displayed For instance by clicking the automobiles category user can view its articles and two sub categories as shown in Figure 28 User can go through any of these sub categories to see their details A navigation bar is shown at top to tell the hierarchy of category displayed ENEJ PHPKB User s Manual Knowledge Management Software IONAL EDITION Home Categories Automobiles Knowledge Base Home Automobiles Sub Categories All Categories Arts and Entertainment Li Santosh 3 Li Web Developers 11 Automobiles Best Practices Automobiles Articles Book Reveiws Tata Aria SUV Review Tata Aria Pictures Viewed 65101 times since Sun Jan 10 2010 Career Advice Tata ARIA is LaunchedTata Motors finally launc
39. AdSense Integration sessssesessesessecescecsessecesoecesoecesoscesosceseecesesoecesoesescecesoesesoecesoeseseeo 192 OPTIMERE DATAEN E ara EE EA IAEE MN MINIMA PME MEME 195 KNOWLEDGE BASE BACKUP RERET 196 SITEMAP GENERATOR 197 NE PHPKB User s Manual About The User s Manual How to use this Guide The User s Manual describes PHPKB Knowledge Base Software s Graphical User Interface end user and admin control panel It explains you the functioning of each of knowledgebase screen User Manual is divided into following sections 1 Introduction This gives you the basic overview and features of the PHPKB Knowledge Base Software system requirements end user interface admin control panel interface 2 Management of Modules This gives detail description of each of knowledgebase feature categories users articles news comments user groups tickets glossary languages 3 Tools Use this to configure the settings of knowledgebase optimize database KB Backup etc Moreover Table of Contents List of Figures and List of tables are given You can use them to find information about a particular screen in the GUI A Few Key Concepts End Users your knowledge base readers They may be customers partners affiliates staff members or general public users Admin Users your organization s team the people who write and manage the FAQs End User Section Interface Front End
40. Article To save the article in knowledgebase and to publish click on Save Article button You can click on Preview Article option to see its appearance in front end and can publish or make changes from there Author Administrator Article Title IEC Centra CL2 ID 3828 Categories Centrifuge Content The IEC Centra CL2 is an ideal system for blood separations with a capacity of up to sixteen 16 13 mm Becton Dickenson Vacutainer tubes and tissue culture with up to 8 x 15 ml or 4 x 50 ml Falcon Corning Conical tubes in sealed carriers A simple interface allows rapid setting of critical parameters Meta Keywords IEC Centra CL2 Another Keyword More Keywords of your choice Meta Description The IEC Centra CL2 is an ideal system for blood separations with a capacity of up to sixteen 16 13 mm Becton Dickenson Vacutainer tubes and tissue culture with up to 8 x 15 ml or 4 x 50 ml Falcon Corning Conical tubes in sealed carriers Featured X Custom Fields Technical Writer 9876545348 Qe Publish Article Edit Article END PHPKB User s Manual Saved Drafts Saved drafts are incomplete articles that are not ready to publish yet Saved drafts allow multiple users to edit the article without publishing the article in knowledgebase Creating an Article Draft You can create saved drafts of incomplete articles so that you can complete and publish them at a later date Saved drafts are created from create article page by
41. Editor Enable CAPTCHA Enable Article Select Copy e Figure 223 Miscellaneous Settings Miscellaneous Settings Miscellaneous Settings Enable Version History If enabled PHPKB Software will create versions of articles when they will be updated Refer Article Versions on page 49 Use WYSIWYG Editor If enabled admin users will be able to use What You See Is What You Get editor when creating articles or news User s Manual Enable CAPTCHA If enabled CAPTCHA field will be displayed to KB users where they can submit information to PHPKB Knowledge Base Software Enable Article Select Copy If enabled then would enable any KB user to select and copy article content By default no one has privilege to select and copy the article content Table 75 Miscellaneous Settings Explanation SEO Friendly URL s Settings SEO Friendly URL s Settings SEO Friendly URL s Professional SEO URL s eg http www articlediary com article article title is here 1 html o Simple SEQ URL s http www articlediary com article article title is here html Classic SEO URL s eg http www articlediary com article 1 html Figure 224 Miscellaneous Settings SEO Friendly URL s Settings Miscellaneous Settings SEO Friendly URL s Settings If enabled PHPKB knowledgebase creates the HTML pages for each article category news and article news category page URL will be based on their title These URLs are searched by search eng
42. Ex Furthermore PHPKB Knowledgebase Software facilitates the knowledge organization and filtration with searchable custom fields Custom fields are used in Advanced Search if Search Custom Fields setting is enabled in Manage Settings Navigation Bar Tools Manage Settings Miscellaneous Settings Search Settings Search Custom Fields You can see in following figure custom fields field set contain field name on left side and value on right side EN PHPKB User s Manual Home Categories Education College amp University National University of Singapore NUS Information Article Number 790 Rating 5 5 from 2 votes Last Updated Wed Feb 16 2011 at 12 29 PM Location National Linrversty of Singapore 21 Lower Kent Ridge Road Sngapore 119077 Courses offered NUS has 14 faculties and schools including a music conservatory The university offers a variety of undergraduate and graduate higher degree courses The Office of the Deputy President Research and Technology helps to facilitate and develop research at NUS and establish workideading research programmes Admission Procedure Cycle month date Undergraduate admission is coordinated through the Office of Admissions The admission exercise for local students usually takes place between February and March each year For international applicants the exercise commences in October of the previous year The majority of graduate programmes in NUS admit
43. Featured Click this to make the article featured See Making an Article Featured on page 58 Subscribers To view and manage details about the people who have signed up to receive email notifications when article is updated See Article Subscribers on page 69 for details Reset Rating To set the rating of an article to O click on this link Edit To update an existing article click on this action Refer to Modifying Article s for details on page 47 Delete To send the article to trash folder click here See Deleting Article s on page knowledgebase article on page 52 for details Non Featured Click here to make the article as non featured By making it to non featured articles will no more be listed in top positions of published articles Approve Pending articles must be approved by an administrator before they become visible to the public You can also edit a pending article before approving it Remove Expiry Click here to remove the expiry of expired articles After expiry date removal article will be moved to status from which it had expired Edit Publish draft To edit the draft and publish it in knowledgebase click here See Modifying the Saved Draft and Publishing the saved draft on page 44 Discard Draft To delete the draft permanently click here Refer Deleting the Saved Draft on page 44 Table 8 Article Actions Explanation Modifying Article s With PHPKB Knowledge Base Software you can edit article of any status Editors and
44. Features amp Price of Figure 184 Article Statistics Most Mailed Articles Article Statistics Most Mailed Articles Explanation ID This represents the ID of article in knowledgebase Title This displays the article heading name Click on the article title to see its preview Status This represents the article status Click on it to go to Manage Articles page and to manage the articles of this status Mailed This displays number of times article has been mailed Table 39 Article Statistics Most Mailed Articles Explanation Most Printed Articles This page displays the list of articles arranged according to number of times they have been printed by KB users end users in high to low order To view the most printed articles click on either Most Printed tab under Articles Statistics or Most Printed Articles link from Knowledge Base Reports page Navigation Bar gt Statistics gt Articles Statistics gt Most Printed Articles Tab Page displays the details of articles in tabular form and use pictorial representaion in form of pie chart to represent each article s printed percentage share Move the mouse pointer on any of the pie chart sector to view the Article ID and its printed percentage Article Statistics Most Printed Articles Explanation ID This represents the ID of article in knowledgebase Title This displays the article heading name Click on the article title to see its preview Status This represent
45. Figure 112 Create a New User Group Assignments Ta Select Groups section 1 sql_users Staff SW Sub sw test user group tech test VP Group Figure 113 Create User Group Assignments ae PHPKB User s Manual Create New User Interface Explanation Username The Username is the name the user uses to log in Username is unique in knowledgebase you can check availability of desired username by clicking the Check Availability button next to username text field Note Username must be within 5 to 20 characters Password The password will be asked from the user at the time of log in to check user authentication Note Password must be within 5 to 20 characters Full Name Enter the full name of user Email Address Enter the Email address on which all the PHPKB communications with user will be done User Level Select the User Level Choose between Super user Editor Writer or Translator in ML edition only for Admin User account and Member option for Front End user creation Note If you don t have unlimited admin user license and your limit to create admin users has exceeded the maximum available then admin user options Super user Editor Writer or Translator will not be available in user level dropdown You have to upgrade the license in order to create more admin user accounts Status If you don t want this user to be able to log to PHPKB Knowledgebase select Inactive and vice a versa Default Langu
46. HTML A HTML sitemap is simply a hierarchical list of links on a web page that helps web visitor s review in a quick glance a site s index of pages which helps promote site usability Change Frequency This value indicates how frequently the content at a particular URL is likely to change Date of Last Modification The time the URL was last modified This information allows crawlers to avoid re crawling documents that haven t changed You can either use the current date which is displayed by default or specify your own date and time Please make sure to enter the last modification date in YYYY MM DD format only Priority The priority of a particular URL relative to other pages on the same site The value for this tag is a number between 0 0 and 1 0 where 0 0 identifies the lowest priority page s on your site and 1 0 identifies the highest priority page s on your site The default priority of a page is 0 5 2 Select the sitemap format amp enter some optional parameters in the form Press Create Sitemap button and wait until the sitemap is generated and sitemap URL is provided to you 4 Goto your Google Webmaster account and submit your sitemap URL EECI PHPKB User s Manual List of Figures ENT AOME PA C SRI 14 dd SN PT 14 CPC Pr TR 15 seen bU e Rea EIE PEDI eH EIE MU MI E MM 16 SUR IEEE AEE
47. KB setting is enabled in Manage Setting s feature tab Enter your email id and click on subscribe button Subscribe to knowledgebase Get notified when new articles are added to the knowledgebase Email address Subscribe Wy Powered by Knowledge Base Software Or To become an article subscriber click on the Subscribe to Article link in the right panel on article page option highlighted in following figure This option will be available only if Enable Subscribe to Article is checked in Article s setting tab of Manage settings a Quick Edit Article A 2 Print Article Email Article to Friend 2 your details in Subscribe Me form User s Manual Subscribe Me To be notified by email when new articles are added to the knowledgebase enter your name amp email address in the field below Your Name Jack Email Address Verify Code 573 4 573e4de Subscribe Me Cancel Figure 87 Subscription Form 3 Click on Subscribe Me button to become knowledgebase subscriber 4 Goto your mailbox and click the activation link received in Activate Email Subscription mail from PHPKB knowledgebase software Note Subscribers can unsubscribe from the unsubscribe link available in article notification emails sent Subscribers Management Super users can view edit or delete the subscribers from option Subscribers available under Articles Tab of Navigation Bar
48. SETINSS PRODUCT DETAILS iaaa b 177 TABLES 7 PHP GE SETTINGS KNOWLEDGEBASE 177 TABLE SS PHPKB SETTINGS MAIL SERVER SETTINGS EXPLANATION FEN REX EE Qmd EUR IR RE HE RR NIRE 178 TABLE 59 PHPKBE SETTINGS DATABASE SETTINGS EXPLANATIONQS 178 TABLE GOS FEATURE SETTINGS HOME PAGE SETTINGS EXPLANATION PIU e PER Rode ed E 180 TABLE 61 FEATURE SETTINGS SUBSCRIBE TO KNOWLEDGEBASE SETTINGS EXPLANATION censerent nnns 180 TABLE 62 FEATURE SETTINGS CATEGORY PAGE SETTINGS EXPLANATION prbka REY RVENE S E KANEEN LIGUE Ra 181 TABLE DS FEATURE SETTINGS NEWS PAGE SETTINGS EXPLANATION 182 TABLE OS FEATURE SETTINGS LOGIN PAGE SETTINGS EXPLANATION 182 TABLE O5 FEATURE SETTINGS COMMENT SETTINGS 183 TABLE BD FEATURE SETTINGS GLOSSARY SETTINGS EXPLANATIGONL C na 183 TABLE 67 FEATURE SETTINGS CONTACT PAGE SETTINGS EXPLANATION csscsscoscoscosscsscnscascscesconscsscsscascascescesscascascascascesces 184 TABLE 68 ARTICLE S SETTINGS ARTICLE OPTIONS SETTINGS EXPLANATION eese nennen nennen sanare annes 186 TABLE 69 ARTICLE S SETTINGS ARTICLE
49. STATISTICS MOST PRINTED ARTICLES INTERFACE nennen nnne 157 ARTICHE STATISTICS AVION TILEY REPORT ERIT BH IA RERUM E Ot Rai 158 TABE 42 ARTICLE REFERRERS REPORT EXPLANATION s eoa HER RP TID S darte CDU CUR el Rudd 161 TABLE 43 DETAILS OF ARTICLE REFERRERS STATISTICO riu Kind Six iina rtu e ho fa ini rarai eua s 161 TABLE 44 CATEGORY STATISTICS 163 EE PHPKB User s Manual TABLE 457 CATEGORY STATISTICS POPULAR CATEGORIES 163 TABLE dG CATEGORY Que bh ria Cirta d eth 164 TABLE 47 DSER STATISTICS SUMMARY REPORT EXPLANATION VERRE 166 TABLE 4G USER STATETICS MOST POPULAR 167 TABEE 493 USER STATISTICS FR ICE CONTRIBUTORS EAE ROEE 168 TABLE 507 USER STATIS TICS RECENTE ACTIVE USERS jocis eas gk RI EVA ERAI EEA ANENE DURER UA BERN AN RR 169 TABLE 51 SEARCH STATISTICS SUMMARY REPORT EXPLANATION 170 TABLE 32 SEARCH STATISTICS SUCCESSFUL SEARE 171 TABIESS EARCH STATISTICS FAILED SEAR HES RE ETRA 171 TABLE FAMECO LOGIN STATIS ICS EXPLANA TON uer coin ETERRA 172 TABLE 55 PRPKE SETTINGS GENERAL SETTINGS EXPEANATIONG cod ata i 176 TABLE 360 FHP RE
50. The Article Title with which the files are to be attached are displayed below You can browse the files 10 be attached with that particular article and then dick on the Add Attachment button to proceed with the attaching process Once done the files will be uploaded to the attachments folder on the server and then attached with the selected aride Article Title Search Engine Optimization Tags of Importance for SEO File 1 Choose File SEO Interface psd by Attachment Files File 2 Choose File SEO Optimization ppt Remove Add Another H e There are no Attachment File s with this Article Attach Files Cancel Attachment screen is divided into two fragments for easy management of attachments On left side you can add attachments on right side you can delete already attached attachments Article title with which files are to be attached is displayed at the top Click on it to preview the article Adding Attachment s 1 Click on Choose File Browse to select the local file for upload 2 Click on Add another to browse more attachments and repeat the step 1 If some file has been accidently you can remove if by clicking on Remove link 3 After browsing through the files you can upload them by clicking the Attach Files button After upload attachments are shown in right panel fragment under Attachment Files heading with details of their views and size Note You can configure the File Upload Settings under Miscellaneous Setti
51. Xoom Tablet with Android 3 0 Honeycomb OS Motorola Xoom Tablet with Android 3 0 Honeycomb OS Motorola Xoom Tablet with Android 3 0 Honeycomb OS Motorola Xoom Tablet with Android 3 0 Honeycomb OS Motorola Xoom Tablet with Android 3 0 Honeycomb OS Motorola Xoom Tablet with Android 3 0 Honeycomb OS sdsa Selected Version will be permanently removed This action can not be undone Are you sure 5 Administrator Jan 12 2011 at 12 56 PM 4 Admirustrator 12 2011 at 12 56 3 Admirustrator 12 2011 at 12 45 PM Figure 52 Delete Article Version Delete Restore Delete Restore Delete Restore ete Restore Delete this version Delete Restore Delete Restore 2 Press OK in the confirmation dialog to remove the version or cancel to keep the version in the history O PHPKB User s Manual Deleting Article s In PHPKB Knowledge Base Software when an article is deleted it is sent to trash folder instead of permanently deleting it from knowledge base Trash box is useful if someone suddenly delete wrong article or simply you want to restore accidentally deleted article PHPKB Software doesn t provide the delete article privilege to writers only editors or super users have the authority to delete the articles To delete the article follow the steps mentioned below 1 Click the delete link from Actions row of Manage Articles Navigation Bar Articles Tab Manage Articles Actions Delete Home
52. Yo Ou can move your mouse over the links to view the explanation Articies displayed in the descending order of their ID by default You may click on a column title to Fort the articles in that order LA bez im 4 Approved T Featured b Pending o Disapproved Expired wg Saved Orafts A Serch ID Article Title Category Visible se Comments Ratni se Hits Updated ss Versions 23 2 Russian Characters Test Multiple Categories x 0 Urfated 21 Feb 16 2011 6 1 22 4 icelandic Characters Test v 0 Uurgated 4 Dec 20 2010 0 Actions Attachments Make Featured Subscribers Edit Delete 21 9 icelandic Characters Test wv 0 4 1 votez 10 21 2010 1 20 icelandic Characters Test Arts and Entertainment v 0 Unrated 12 Dec 21 2010 1 16 About Interpersonal Relatonships Ld 0 Unrated 28 Sep 010 0 Relationships 14 AIEEE 2010 Answer Key Educatic 0 Unrated 80 Sep 23 2010 0 2 Download AIEEE 2010 Categones Education Figure 41 Manage Articles Solved Paper Manage Articles Interface Explanation Every article generates automatically an ID in database Articles can be accessed directly by putting this ID into the search box on article search page Refer Search Articles on page 59 Article Title Category This is the question or headline of your article The place in the Knowledgebase hierarchy where this article will be published Tooltip unfolding the category hierarchy
53. a ch A tas Thad e ETT aerated 172 FIGURE 20S PRP eT INS SE VIG 175 FIGURE ZOT PHPEBGETINSS S PRODUCT DETAILS 176 FIGURE 2057 PRPKB SETTINGS KNOWLEDGEBASE SETTINGS 177 FIGURE 206 SETTINGS MAIE SERVER SETTINGS ie ides ptt AS VVERSESERFEREISI VPE GE Dra Aaa E LENENA E E EISEN v EPIS ORTA EE REPOS 177 FIGURE 2077 PRP RE SETTINGS DATABASE SETTINGS 178 FIGURE 2037 FEATURE SETTINGS HOME PASE SETANG S EPI DX Ete 179 FIGURE 209 FEATURE SETTINGS SUBSCRIBE TO KNOWLEDGEBASE SETTINGS 180 FIGURE 2 10 FEATURE SETTINGS CATEGORY PAGE SETTINGS 181 FIGURE 2 TTC FEATURE SETTINGS NEWS PAGE SETTINGS 181 FIGUREZ TZ FEATURE SETTINGS LOGIN PAGE SETTINGS SUD IT REM ER RES 182 FIGURE 213 FEATURE SETTINGS COMMENT SETTINGS pa QNUM RATER REESE OT 182 FIGURE Z TOS FEATURE SETTINGS GLOSSARY SETTINGS eias Feuer Un Rl FRE ERR 183 FIGURE 215 FEATURE SETTINGS CONTACT PAGE SETTINGS 183 FIGURE 216 ARTICLE S SETTINGS ARTICLE OPTIONS SETTINGS sssscccsssscscnssccccuscccessscneuesssucuecesecusseseuessssenesesecusseseusssseness 184 FIGURE 217 ARTICLE S SETTINGS ARTICLE FEATURES SETTINGS Hr KR 186 FIGURE 218 ARTICLE S SETTI
54. and front end users will not be able to access the knowledgebase for the optimization duration Home Tools Optimize Database Optimize Database This section allows you to optimize the database tables of your knowledgebase An optimized table structure differs from a well designed table Table structure optimization has to do with reclaiming unused space after deletions and basically cleaning up the table after structural modifications have been made Why Optimize Optimization should be used if you have deleted a large part of a table or if you have made many changes to a table with variable length rows tables that have VARCHAR BLOB or TEXT columns Deleted records are maintained ina linked list and subsequent INSERT operations reuse old record positions You can use optimization to reclaim the Unused space and to defragment the data file Note Be aware that the table is locked while it is optimized so if your table is large you d rather optimize it during a scheduled downtime or when little traffic is flowing to your system Optimize Database Now Cancel Results of optimization for the table optimized with the status are displayed after optimization process completes S No Table Status 1 Article Versions Optimize OK 2 Article Visits Optimize OK EECI PHPKB User s Manual KNOWLEDGE BASE BACKUP Backup is the activity of copying files or databases so that they will be preserved in c
55. available actions for the article Below different actions for different status articles has been displayed 1 Approved 817 4 Money Terms amp Polices 0 5 1 votes 65 Jan 27 2011 0 Actions Attachments Disapprove Make Featured Subscribers Reset Rating Edit Delete 2 Featured 742 x zimbra Movies amp Videos 0 Unrated 286 Nov 18 2010 1 Actions Attachments Disapprove Non Featured Subscribers Edit Delete 3 Pending 833 a How to create Knowledgebase article FAQ Feb 14 2011 Actions Attachments Approve Edit Delete 4 Disapproved 822 hvjhgjgf 00 3 0 Unrated 0 Feb 2 2011 0 Actions Attachments Approve Subscribers Edit Delete Expired Article Expiry date 793 4 Second Arncie Arts and Entertaenment 0 5 1 votes 21 Jan 2011 2 Actions Remove Expiry Attachments Subscnbers Reset Rating Edit Delete EE PHPKB User s Manual 5 Saved Draft 798 How To Catch A Ball Multiple Categores Jan 18 2011 Filed Under Career Advice Sports Actions Attachments Edit Publish Draft Discard Draft Figure 47 Actions for Saved Drafts Every possible action for all type of articles is explained in table given below Article Actions Explanation Attachments Click this option to add or delete attachments to article Refer Article Attachments on page 54 for details Disapprove Click this to disapprove an already approved article See Disapprove an Article on page 57 for details Make
56. clicking the Saved Draft button Refer Create Article s on page 39 for details Saved Draft s Management In PHPKB Software editor and super users can view all the drafts of knowledgebase but writers can see their own saved drafts You can view the saved drafts from Saved Drafts option under articles tab of navigation bar Navigation Bar gt Articles gt Saved Drafts Home Manage Articles Saved Drafts 4 Featured a Pending La Disapproved Expired 3 Saved Drafts 4 Search ID Article Title Category Visible Created se 29 2 Test Arts and Entertainment x Feb 4 2011 Actions Attachments Edit Publish Draft Discard Draft Figure 38 Manage Saved Drafts Manage Saved Draft Interface Explanation ID Serial number assigned to draft in database Article Title Click on this to preview the article Preview display article details to ease you in deciding what action you want to take on this article Category Category is place where you have chosen to publish this article Visible Click this to set the visibility of saved draft after it gets published Created Month date and year when draft was last updated Actions Attachments Click this to add or delete attachments to draft Edit Publish Draft Click this to edit or publish the draft Discard Draft Click here to remove the draft Table 6 Manage Saved Draft Interface Explanation User s Ma
57. discarded permanently Are you sure 4 Approved Featured 3 Pending ID Article Title a ated go 29 2 Test Arts and Entertainment d Feb 17 2011 Actions Attachments Edit Publish Draft Discard Draft Figure 39 Delete Saved Draft Confirm the dialog box to remove the saved draft from knowledgebase Articles Management Viewing Articles 1 Byclicking the Articles tab from Navigation bar EI PHPKB User s Manual ategories g Create Article Create a new article in the knowledgebase Comments Manage Articles Manage existing articles in the knowledgebase Tickets News Saved Drafts Manage saved drafts in the knowledgebase Glossary Manage User fg Trash Box d Deleted articles present in the trash box L EM Figure 40 Viewing Articles from Navigation Bar 2 Byclicking the Manage Articles from dashboard shortcuts Manage articles screen will get displayed By default list of approved articles is shown You can navigate through tabs on manage articles page to view and manage different types of articles such as featured pending disapproved expired saved drafts Home Manage Articles App roved Artic les Icon depicts article has attachments linked Average of rating of all users Total 2 users rated LT ES This section is to manage approved an cions related to an arficle can be made visible by ts nner sor ticie
58. file First Line Contains Fields If CSV file or contents have first line of field headers check this option 2 Mapping of file fields with database fields Click the NEXT button to synchronize your fields The screen will display that allow you to select which fields in your CSV file you want to map to the fields in PHPKB Knowledge Base product list CSV Fields contain the field headers if you have checked the First Line contains Fields checkbox CSV Import Choose which fields you wish to synchronize to their destinations CSV Fields Map Into Field article title Do nat synchronize this article_content Do not synchronize this article keywords Do nat synchronize this article_metadescription Do not synchronize this Import Now NE PHPKB User s Manual Or first record fields otherwise Map into Field Contains the PHPKB Knowledge Base field names In each dropdown select the field that match with the specified field of your CSV file Note a With Do not Synchronize this option field value is ignored and not stored in database b to one mapping is allowed 3 Generate the Report Click Import Now button to import the articles Article Imported Status screen will be displayed Screen displays total records imported successfully imported and failed If any errors have occurred in importing process errors with full details are shown You can check the imported articles from Manage Articles Home CSV Imp
59. from KB Member User s Perspective Member users can add articles to favorites from Add to Favorite link available on right side of Article Page under article options To view the favorite articles members can click on the My User s Manual Favorites link available at header section From here member users can even remove the articles from their favorite articles list just by clicking on the Remove from Favorites icon My Favorite Articles 1 Motorola Xoom Tablet with Android 3 0 Honeycomb OS Added to favorites on Sat Mar Sth 2011 12 45PM Motorola s press conference today was likely one of the biggest moments of the entire week The Motorola Xoom one of the first tablets to run on Google s Android 3 0 Honeycomb operating system the first Android version inte Read More 2 1 URL Links for OPERA Added to favorites on Sat Mar Sth 2011 12 44 PM http laptop acer1 phpkbv6 sell ml admin login phphttp Taptop acer1 phpkbv6 seli ml admin login phphttp laptop acer1 phpkbv6 seli ml admin login phphttp laptop acer1 phpkbv6 sell ml admin login phphttp laptop acer1 phpkbv6 sell ml admin logi Read More Figure 111 Favorite Articles Note Member users can login from front end login link 2 End Users can view the all the published articles except private articles Privileges Assigned to each User Level Privileges User Group Privileges Manage User Groups Create User Group User Privileges Manage Adm
60. hits Table 62 Feature Settings Category Page Settings Explanation News Page Settings News Page Eu Enable News Page Ex Display Home Page News Number of News Figure 211 Feature Settings News Page Settings Feature Settings News Page Enable News Page If checked will display News link in knowledgebase header and corresponding news page in the knowledgebase Display Home Page News If checked displays the recent news headlines on knowledge base s home page O PHPKB User s Manual Number of News Enter the number of news headlines you want to display in the News amp Announcements section of your knowledge base s home page Table 63 Feature Settings News Page Settings Explanation Login Page Settings Login Page Option to Login as Staff Enable Login Page Figure 212 Feature Settings Login Page Settings Feature Settings Login Page Enable Login Page If enabled will display Login link in knowledgebase header and Member users will be able to login to knowledgebase and access private categories Table 64 Feature Settings Login Page Settings Explanation Comment Settings Comments Settings Enable Article Comments amp e Auto Approve Comments e Send Approval Notification e Email Privacy Protection Figure 213 Feature Settings Comment Settings Feature Settings Comments Settings Enable Article Comments If checked will allow the KB users end use
61. ia 43 Saved Drafts MU DEVI M UMS 43 YING the Saved 44 Publishing the Saved Draft ea peas euius gebe vba uas seta Su bes E iadi 44 th 44 Articles Manaceme Ni ewes 44 PHPKB User s Manual INT UN IM IE 47 Article 49 Provicwine Arce LAU DS 50 How to Restore the Article Version SKI VEM 50 How to Delete the Article svo vus NEVER FERA EU 51 Deleting Articlels S UENIT Yn ONDE 52 Permanent Removal of Article s cscsccscsccsseccsceccscsscccsscccsscccsccccscesscesesceseccsseccscesescecescess 53 Restoring Articles from Trash suepssiu E REQUE EUP ASIE DNVPENM SER S VENE RIVEPI TI ORDEN CRURA 54 Article NE 54 Adding AUtachrientl S 55 Deleting Attachment s 56 Common Operations on Articles sessssessssessssesessessssesessesesseossssossseossssoesssoesssosssssessssessesese 56 Approve an
62. ig Reset Page Displaying 1 to 6 out of 6 records Figure 169 Manage Languages Manage Languages ID Automatically generated serial number in database when language is added in the knowledgebase x Click the expand toggle button l to view the details of latest updating details for language Name of the admin user and time details are displayed Click this 4 to collapse the details Check one more comment s checkboxes to add translator to selected languages simultaneously You can check the box at top of the column to select all the languages See Assigning a Language to Translator User on page 140 Note One language can have only one translator Language Name Name of the Language Language Configuration Click this to edit the preset text for the public area of the website for the language Refer Modifying Language File on page 143 Translator This displays the name of the translator to whom language has been assigned for pre text configuration and revoke translation right button Status Default in the column value depicts that initially knowledgebase will be loaded in this language Click on Set Default link to make the language as default language O PHPKB User s Manual Text Direction This displays the display order of the text in language Visible Displays that this language is available front end language drop down and knowledgebase can be loaded for this language It is advised to configure langu
63. knowledgebase components such as articles categories users search keywords article traffic amp failed login attempts in this tab Refer Statistics on page 150 for details Tools Under tools navigation tab you can configure your knowledgebase settings generate sitemaps optimize and backup your database and can integrate AdSense ads to your knowledgebase Refer Tools on page 174 for details Shortcut Links Shortcut Links button is on right bottom corner of header section Shortcut links menu is collection of commonly used items so that you don t have to go through navigation bar to work on them To view shortcut menu just position your mouse over the shortcut button Shortcut Links I would like to 5 Create Article o Create New Article Create Category 2 Manage Articles 55 Create News Create New Category amp Create User L9 Manage Categories g Custom Fields 8 Create News Post Manage News Posts Manage Comments ae xs f View Pending Comments Manage Admin Users x Manage Comments amp Manage KB Users Create New User X Manage Settings Manage User Accounts D Create User Group Tw Trash Box Manage User Groups View Reports amp View Submitted Tickets Backup Knowlegdebase View Custom Fields Generate Sitemap P D i View KB Statistics aan PHPKB User s Manual Dashboard Shortcuts Every feature that woul
64. language files create language translators assign language translators etc Multilanguage version has the support for creation of language files and detection of user s browser language so that the knowledgebase content can be displayed in the auto detected language Apart from this you also have the facility to set a default language for the front end so that it can be displayed by default in case there is no auto detection match Search Knowledgebase PHPKB Knowledge Base Multi La bhpkbve IN Initially knowledge base s end user interface is loaded in the default language specified in manage language section but KB users end users can change the language according to their preferences from the language drop down on front end to load the KB in the language chosen Language drop down contain languages created by you Multilanguage version comes with the default English language file that can t be deleted However you have the facility to edit the default language file or create new language files for the languages of your choice and translate the content yourself using admin control panel of our knowledge base software Note Only super users can access create and manage knowledgebase languages Creating Language File s PHPKB knowledgebase provides you the capability to create categories articles news glossary items in languages of your choice For creating all these features in your language you should create the languag
65. narrow the search more by specifying where these keywords are to be searched By default all is selected in IN dropdown but you can select Article Title Article Content Article Keywords Article Summary or Custom Fields Status Search results can be sieved by defining status of article Any status will ignore the article status and search in all types of articles Article Hits Use this to search for articles viewed by KB users end users by certain number of times Enter the numeric figure in the field on the right and choose an option from the field on left gt Select Less than to search for articles viewed fewer times than the number you specify EE PHPKB User s Manual gt Select Greater than to search for articles viewed more than the number you specify gt Select Equal to for searching articles that have been viewed exactly the number of times as specified by you gt Select Less than or equal to to search for articles viewed as many times as you specify or fewer gt Select Greater than or equal to to search for articles viewed as many times as you specify or more Rated Search articles by ratings given by KB users to articles Select a rating figure from the list on the right and select the option from the list on the left gt Select Less than to search for articles with a lower rating than the number you specify gt Select Greater than to search for articles with a higher rating than the number you specify gt
66. of article in knowledgebase Title This displays the article heading name Click on the article title to see its preview Views This displays the number of times the article has been viewed by KB users Table 36 Article Statistics Popular Articles Explanation Top Rated Articles Screen has list of published articles arranged in descending order according to average ratings they have received from KB users To view the top rated articles click on either Top Rated Articles tab under Articles Statistics or Most Rated Articles link from Knowledge Base Reports page Navigation Bar Statistics Articles Statistics Top Rated Tab PHPKB User s Manual Screen contains details of highest rated articles and their graphical representation in form of bar graph Horizontal side of graph represents rating score and vertical side displays the ID of articles Bar color is different for each article to ease you in interpretation of graph Move your cursor on bar to view the id and rating of an article di Summary Popular Articles gh Top Rated gh Most Discussed gy Most Mailed Most Printed Monthly Report ID Tithe Rating Most Rated Articles 561 Interesting Facts 100 Amazing Interesting Facts Popular Mechanical Invenbons amp 2 2 43 l Discoveries Fujifilm FinePix 2500 12 536 MegaPixels 18 Fujinon Long Zoom 5 Lens 136 Google Chrome Extensions 5 How I change session
67. on 96cd96 text you should translate only published to and keep the 96cd96 created date as unchanged Meaning of Special Symbols Ast Start end End total Total Current Page Mt p Total Pages vd Viewed Number of times Viewed cd Creation Date Art Rating Score 96vt96 Voting Number of votes EE PHPKB User s Manual ad Added to Favorites on date Search Keywords Table 33 Language Configuration Meaning of Special Symbols After making the changes either click on the Save Changes button of section or Save Language Changes button to save the changes permanently in the language file Deleting Language File Super user can delete any language except the language English provided with the software Deletion of language results into deletion of all the associated items with it 1 Click on Delete Language action under Manage Languages corresponding to language you want to delete Manage Languages Create Language Delete Language ID Status Visible Actions Direction You are about to Delete Selected Language Permanently Are 1 x you Default Left to Right v NA 3 z Set Default Left to Right 4 x Set Default Left to Right v i 5 zi E Chinese et Edit Language Translator Name Set Default Left to Right v EJ 6 zi Hindi Edit Language None Assigned Set Default Left to Right v 7 xi m ha td Edit Language None Assigned Set D
68. period of your choice by using the date drop down Referrers for the duration selected are displayed in tabular as well as graphical form using pie chart Pie chart shows percentage share of each of referrer group Show Articles Last 7 Days Show Reset all Traffic Statistics Article Referrers A total of 1220 article refers from Feb 23 2011 to Mar 1 2011 Referrer Hits Percent E Google 1124 92 13 3 Google Images 5 0 41 EJ x 26 2 13 t Bing z 21 1 72 Bl Others s 44 3 61 Google Google Images g Yahoo g Bing Others Figure 189 Article Referrers Statistics Article Referrers Referrer Referrer is site search engine that sent someone to your site through a link PHPKB categorizes the referrers into five groups Generally visitors come from widely used search engines like Google Google images Bing and PHPKB User s Manual Yahoo so PHPKB software gives you details of articles referred through them separately Referrers except these are put into others group Hits This displays the number of articles referred by the referrer Click the toggle button to view the details of articles referred by referrer Percent This is the referrer s percentage share Table 42 Article Referrers Report Explanation S No Referrer Host Title Date Time Burj Dubai Information About The 1 www google co in 2011 02 28 12 33 51 Tallest Skyscraper In The World Figure 190 Referre
69. remove the glossary terms from your knowledgebase follow the steps given below 1 Click the Delete Glossary Term icon from the Actions column of Manage Glossary Terms Navigation Bar Glossary Manage Glossary Actions Delete Glossary Term Home Manage Glossary Manage Glossary Terms Manage glossary of frequently used terms here Simatic ig appropriate description is shown on 5e Qui LL Manage Glossary l Create 8 You are about to Delete Selected Glossary Term Permanently Are you sure ID Glossary Term ae Active ss Actions 7 Knowledge la capitaMzatior productivity 6 ASP NET Very powerful framework NET for the creation of state of the art web under Windows Server Figure 154 Delete Glossary Term a PHPKB User s Manual Confirmation dialog box will prompt to make sure you have not clicked delete icon accidently 2 Click OK in the confirmation dialog box to remove the term from knowledgebase Cancel to retain the item in the knowledgebase mE PHPKB User s Manual Comments 19 User s Manual COMMENTS Comments allow readers to give feedback on articles Comments are users opinion remarks observation or criticism on your articles Comments let users interact with you and bring the system to life Super user can configure the comments settings from the admin control panel under the features settings section Manage Settings gt
70. selected but you can also find news and categories That Contain Enter the keywords or term for which to search But Not Enter the keywords or term that should not part of article news category In This field is available only when you select the article from show drop down By default all categories option is selected choose the category if you are looking for articles under specific category Search For Use this to search for any word all words or exact match of keywords you have specified gt Any Word Display results that match with any of the words from the keyword entered by you gt All Words Display the results that have all the words entered by you but not necessarily consecutively gt Exact Match Displays the results that have exact keywords in SE PHPKB User s Manual Search In Sort By Custom Fields File Attachments Advanced Search A Advanced Search Show Articles That contain But not In All Categories Search for Search in Sortby Relevance Also search in E Custom Fields 3 File Attachments Relevance v Relevance Popularity them as you specified You can filter narrow the search more by specifying where keywords are searched By default all is selected in dropdown but you can select between Title Content and Keywords available only if article is selected in show field You can sort the results found by Relevance allows
71. students twice a year in August and January The corresponding applications deadines are the preceding 15 November and 15 May respectively However some programme follow different timelines and prospective students are advised to check with the graduate studies website of the Faculty offering the programme There are various methods of application for the graduate research programme but online applications are STRONGLY preferred The other methods include downloading an application form and requesting for an application form to be posted to you Job Title Technical Writer Phone 9501045678 Writing Experience 5 Figure 79 Custom Fields from KB Users Perspective Article Collaboration Article collaboration allows the admin users to share their views opinions amp comments with other admin users in the form of notes for an article in order to improve it and achieve their goals The intent of this collaboration is to polish the articles to bring them up to the highest standards How to collaborate on an article To give your views suggestions opinion click the collaborate icon aa under Manage Articles Move your mouse over the blue colored collaboration icon to view the number of notes on this article Gray color collaboration icon depicts article has no notes 4 Approved m Featured 2 Pending a Disapproved Expired hz Saved Drafts 4 Search ID Article Title a Category 36 Aspire 574065 Review 15 6 I
72. submitted tickets associated with that language would be permanently deleted Please enter your password once again for security reasons Admin Password 1 tunderstand the risks of deleting this language DELETE CANCEL Figure 175 Delete Language Warning Message EE PHPKB User s Manual 3 If you are sure to delete the language enter your admin password and tick understand the risks of deleting this language checkbox and press DELETE button else press cancel to retain the language in knowledgebase Relationship of knowledgebase modules with language file PHPKB Knowledge Base Software has Language Drop Down in the header section of the Admin Control Panel Drop down contain list of languages of the knowledgebase Admin users can navigate between different languages through this dropdown For instance if you are on article section and want to see the articles of other language just click the required language article section will be loaded with the articles of that language Welcome Mike Mahon Level Superuser Last Login Fri Feb 25th 2011 at 4 59 PM oose Language Dashboard 8 My Profile Manage Tools Language drop down gets enabled under sections that are directly related with languages to ease you in navigating through different languages Sections Modules Language drop Dependence on Language down enabled Categories e Direct Articles e Direct Article Subscribers Q Indi
73. this field Answer Write the answer which you want to send to user For your convenience contents of user submitted question are shown in the editor text area You can customize your answer by using the features of WYSIWYG editor if use WYSIWYG editor option is enabled under manage settings Close this Ticket After Reply Click this to close the ticket after sending reply Note This option is available only if Publish this Question Answer as Article in Knowledgebase option is unchecked Publish this Question Answer Check this if you want to send the reply as well as publish the article as Article in Knowledgebase knowledgebase Select Article Categories The place in the knowledgebase hierarchy where this entry will be published You can choose one or more categories where to store the article Article Keywords Keywords are the important words that classify your article and are relevant for searching through the database Article Summary It is summarized view of your article for meta description attribute Remove this ticket after Click this if you want to remove the ticket from the knowledgebase publishing after publishing and sending reply Table 25 Send reply to Ticket Interface Explanation PHPKB User s Manual 2 Fill the Send Reply form 3 Click the Send Reply Send Reply and Publish Article to send the reply Publishing Ticket as Article To publish the question as an article to the knowledgebase so that users need not to
74. to take the backup of this folder right now along with the database SQL file so that you are safe from any data loss or disk failure The backed up data will help you to recover your knowledgebase system in case of any data loss or disk failure Generate Database Backup Generate Configuration Backup To take the backup of your knowledgebase configurations click on the Generate Configuration Backup button under Knowledge Base Backup section Navigation Bar Tools KB Backup Generate Configuration Backup button This file contains all the information of your knowledgebase settings EECI PHPKB User s Manual SITEMAP GENERATOR A sitemap is a list of pages of a web site accessible to crawlers or users It can be a web page that lists the pages on aweb site typically organized in hierarchical fashion This helps visitors and search engine bots find pages on the site Site maps can improve search engine optimization of a site by making sure that all the pages can be found PHPKB Knowledge Base Software creates not only an XML sitemap that can be submitted to Google but also a sitemap in text format You can use the text sitemap to submit it to Yahoo By placing a formatted xml file with site map on your webserver you enable Search Engine crawlers like Google to find out what pages are present and which have been recently changed and to guide them to crawl your site accordingly Follow the steps given below to create the sitemap 1
75. to the user group Unregistered users cannot access the private categories See Private categories on page Private Categories 31 and contents associated with them You can associate members with groups either while creating or editing user accounts Refer Creating User Account s on page 91 Note Only Super users can create and manage the user groups Refer Table 18 on page 90 for privileges assigned to each level of user Creating User Group s You can create user groups to provide KB members access to private categories and their articles 1 To create a user group either click the Create User Group option from the dashboard links or Create Group option from User Groups tab of navigation bar Navigation Bar gt User Groups gt Create Group Home Create Group Create Group 25 This section is to create or manage user groups in your knowledgebase User groups can be associated with protected categories only so that members of a particular user group can access the content under those categories If you would like to restrict some users so that they can access the articles of a few selected protected categories then you can creale a user group for them and assign only those protected categories to that user group L Manage Groups D Create Group Important Note Fields marked with 4 are required to be filled up Group Name Select Categories aned Note Th s 1 65 shows Create Group Cancel
76. you can change the category Refer Creating Article s on page 39 for details 2 Add Subcategory Click this to add new sub category under this category Refer Creating Categories on page 31 for details 3 Edit Category Click this to modify the category Refer Modifying Categories on page 35 for details 4 Delete Category Click this to delete the selected category Refer Deleting Categories on page 35 for screen details You can also arrange the categories in ascending or descending order under Manage Categories screen By default latest categories are shown at top i e categories are sorted is by ID in descending order but they can be sorted by category name priority visibility or hits just by clicking the sorting icons on respective column For user section sorting can be done in alphabetic order or according to priority as it is defined by you in Manage Settings EN Settings Feature Settings EN Article s Settings Home Page Settings Show Categories Columns 3 Display in Number of Columns Sort Categories By Alphabetic Order Priority o PHPKB User s Manual Modifying Categories PHPKB provides you the option to edit the existing categories Steps for editing the category are mentioned below 1 Click the Edit Category operation from Actions column of Manage Categories for the category you want to edit Refer Figure 32 for screen details Navigation Bar gt Categories gt Actions gt Edit Categor
77. you to search for the relevant content inside the knowledgebase Full text search feature allows searching within title description and content Popularity This displays the results arranged according to number of times they have been viewed in high to low order Rating This displays the results arranged according to voting score in high to low order This option is available for articles search If checked custom fields will also be searched for keywords If checked Attachments will also be searched for keywords This option is available only if you are searching for articles Click this to search the results for the criteria specified above Table 1 Advanced Search Interface Explanation Aces v Articles News ategories C Al Categories v All Categories Any Word s Any Word All Words act Match College Education eneral Knowledge iformation and Technology Heal Estate Cricket Football Barclay Premier Leaque Europian Championship Figure 3 Advanced Search PHPKB Knowledge Base Software highlights the keyword searched in the results found as shown in figure below Ea PHPKB User s Manual Articles Search Results 1 Article Visibilty Test Articles are the building blocks of a knowledgebase They are main form of content in your knowledgebase Use the form below to create an article which will be published in your knowledgebase Articles are the building block
78. your Google Docs account such that any files added to automatically get shared instead of needing you to do the same one at time Much like the free Picasa storage Google Docs will offer 1GB of space and will give users the option of purchasing additional storage Any additional storage will be shared with Picasa Web Albums and GMail manner such that any overflow in capacity in any Google service will automatically use the purchased capacity Those using premium versions of Google Docs included in Google Apps can aiso use their Google Docs accounts as remote backups The storage will provide plenty of bandwidth for ordinary use however Google reserve the right to limit your access in case of excessive usage This is move is not that surprising considering that Google is trying to push its own Cloud based operating system Itis quite expected that Google will try to offer as many essential cloud services as possible under its banner before they launch their Chrome OS netbooks Posted on Sat Feb 19 2011 3 40 PM This news has been viewed 1 times Figure 143 News Display at Front End Creating News You Super user Editor can create a news item to be published in the knowledgebase in this segment 1 Openthe Create News page PHPKB Knowledge base software facilitates you to create the new news post in three ways a Click the Create News Post option from the dashboard shortcuts b Click the Create News option from shortcut li
79. 121 130 139 Fri Feb 25th 2011 at 5 57 PM 2 d admin 7 93 41 118 Fri Feb 25th 2011 at 3 01 PM 2 2 editor 171 161 48 16 Thu Feb 24th 2011 at 6 29 PM 0 Figure 202 Failed Login Statistics Failed Login Statistics Explanation Attempted Username Name used as username for login IP Address This represents the IP address of the user who attempted to login Attempted On Time and Date details when the attempt to login made Attempts Number of times the person with same IP address tried to log in Table 54 Failed Login Statistics Explanation You can also delete the failed login attempts unwanted data from the database by using delete options provided at the bottom Choose the period you want to delete data and then click the delete button User s Manual Tools 13 PHPKB User s Manual Tools This section contains Manage Settings 175 Optimize Database 195 KB Backup 196 Sitemap Generator 197 OO PHPKB User s Manual MANAGE SETTINGS Manage Settings area of the admin control panel is a centralized location where all major components and modules that make up PHPKB Knowledge Base Software can be configured Here many of the PHPKB s advanced features can be fully configured or even turned on off Settings are divided into 5 sub sections to categorize them properly To access the settings and configuration area click on the Manage Settings option under tools tab Navigation Bar gt Tools gt Ma
80. 2 of 5 Items Per Page 1 Reset Page Displaying 11 to 20 out of 41 records Figure 118 Manage Users EE PHPKB User s Manual Manage Users Interface Explanation ID User ID is the serial number of user account in database Full Name Full Name field displays the actual name of user as last name after first name Email This is the email address for the user to which all PHPKB communications will be sent Click on email address to send email to user Username Username is the name with which user logs in to knowledgebase User Level Level of the user in Knowledgebase It can be Super user Editor Writer Translator in ML version for admin users and Member in case of KB Users Status Cross Icon 3 shows the inactive status of user Inactive users cannot log in to the knowledgebase Tick icon shows the active users who can log in and participate in knowledgebase operations User Since Shows the date details from which the user is part of Knowledgebase Actions Action column comprises the operations that can be performed on user account NA Not Applicable text in action column defines that action is not possible for user 1 Edit User Click this to Edit the account details of user Refer Modifying User s on page 97 for details 2 Delete User Click this to delete the user account from the knowledgebase Refer Deleting User s on page 98 for details Table 20 Manage Users Interface Explanation Previewing User PHPK
81. 4266ebd 10 How deal works Submit Cancel The users have to add their name email address question subject and question contents in order to submit the question They should also choose the priority importance of question from the drop down list of priorities If the spam protection is enabled they have to enter the correct CAPTCHA code too 107 PHPKB User s Manual Viewing Tickets Editors and super users can view and manage tickets either from dashboard shortcuts or from tickets tab of navigation bar Tickets for the language selected in the language drop down will be displayed PHPKB Knowledge Base software has tickets with two statuses open and close Opened Tickets Opened Tickets shows the tickets in work queue tickets that need attention of admin user When users submit ask questions by default they are send to opened tickets These tickets can be replied or published to knowledgebase Navigation Bar gt Tickets gt Opened Tickets Tab Home Manage Tickets Submitted Tickets 4 Questions submitted by the users from the front end are displayed here in the form of tickets You can either reply back to them with an answer to their questiongor publish that question as an article to the knowledgebase so that users need not to ask the same question in future When you reply back an answer an email is sent to the user who asked that question Once you ve replied back you can mark that ticket as closed 2 Opene
82. 48 VER TONS Mp H 49 FIGURE ARTICLE VERTON S PREVIEW neriie siess trent ir 50 FIGURE S1 ARTICLE VERSIONS SCREEN AFTER VERSION RESTORE 51 FIGURE SUE DETE ARI E VER TON a A TTN 51 FCURE DELETE Pcia 52 52 a FPN geb er Hcr T TERRE 53 FIGURE 3b SUCCESS NOTIFICATION S ARTICLE PURGED HER PERO SEA 53 FIGUBE SA RE TORE CELE TER ARTICLE A EAE EENE 54 FIGURE 35 SUCCESS NOTIFICATION ARTICLE RESTORED EEEE 54 FIGURE BO ATTAEHMENTS DISPLAYIN FRONT END 54 FIGURE DO SEARCH FILE ATTACHMENTS SETTING E TT m T Teen Oa PACH eu TT I 55 FIGURE OZ ATTACH FILES SCREEN AFTER FILE 56 DELETE ATTACHMENT DEDE EEE EERE 56 FIGUREDAS A AA EA 57 FIGURE D5 SUCCESS NOTIFICATION ARTICEE APPROVED 57 FIGURE 0G DISAPPROVE AN ARTICLE ERU YER RU RUIN RA P RI t 57 FIGURE D SUCCESS NOTIFICATION ARTICLE DISAPPROVED Erb e 57 FIGURE OS FEATURED ARTICLES IN PRONT END 58 FIGURE MAKE ANARTICLE
83. 6 0 2 Search engine of Version 6 0 is most powerful feature as it display results according to their relavancy for 81 Export to MS Word searched keywords I e most relevant results are displayed at top plus user can filter his her results according to various options present on right side Version 2 0 didn t had this powerful search as it just 4 amp Bookmark Article CTRL D searched for any of the keywords in title and content and used to display irrelevant results to the end user 6 Tweet This Article 3 Version 6 0 allow you to set more important articles as featured so that they always display on the homepage as well as at the top place in their categories Kj Digg t 4 Version 6 0 is more secure and stable than 2 0 and it is 2 times faster in operation than 2 0 5 Version 6 0 prevents SQL injection and JavaScript XSS Attacks Stumble Upon 6 Version 6 0 stores passwords in ecrypted format using industry standard md5 encryption method where as in case of old versions passwords were stored in plain text format Del icio us basic stats on the welcome page 8 Version 6 0 has version control feature where it saves a copy of the article title amp content each time an article is updated so that you can revert back to an old version in case you want to 9 Version 6 0 allows you to see what websites and search engines are referring to your articles and what keywords All this is avaialable in the form of a nicely laid out report There was
84. A amp 65 E Madhanagopal 4 oS Feb 7 2011 at 10 25 PM By amp 65 v amp juju IM A Feb 7 2011 at 10 17 PM By amp 649 E Akhi 54 v Feb 7 2011 at 6 32 AM 64 A Karthik D4 Feb 6 2011 at 7 59 By amp Delete Selected 2 Then click the Delete Selected button at bottom 3 Confirm the multiple delete dialog box to remove them Importing an article from CSV file PHPKB Knowledge Base Software expedites in importing articles in bulk from CSV file You might want to do this say if you are changing over to PHPKB from another system CSV stands for Comma Separated Values sometimes also called Comma Delimited A CSV file is a specially formatted plain text file which stores spreadsheet or basic database style information in a very simple format with one record on each line and each field within that record separated by a comma The steps of importing CSV file are 1 Upload the CSV file Open the CSV Import screen from the Import from CSV option under Tools tab of Navigation bar Navigation Bar gt Tools Tab gt Import from CSV The Importing through CSV file feature is two staged process You can move to second stage after successful completion of first stage At first stage specify the import options and import source and second allows you to map your CSV file fields with database fields Importing Source PHPKB Knowledge Base Software allows you to specify the source in two ways NE PHPKB User s Man
85. Article Enable Email Article Enable Export to M amp Word Enable Export to PDF Enable Subscribe to Article Enable Bookmark Article Enable Digg Bookmark Enable Stumble Upon Enable Twitter Enable Del icio us Bookmark Enable Facebook Share User s Manual Article Settings Article Options Enable Add Favorite Enable Print Article Enable Email Article Enable Export to MS Word Enable Export to PDF Enable Subscribe to Article Enable Bookmark Article Enable Digg Bookmark Select this if you want the logged in KB users to mark articles as favorite When you select this option Add to Favorites link displays in each article page as shown below Add to Favorites When KB member clicks on the link article is added to their favorites and link changes to Remove from favorites Cx Remove from Favorites If checked Print Article Link will be visible on each article page and KB users will be able to print the article Print Article Select this if you want users to be able to email articles to others When you select this option Email Article to Friend link displays on article page b Email Article to Friend If selected Export to MS Word link will be displayed and KB users end users will be able to able to export article as word document WF Export to MS Word If selected Export to MS Word link will be displayed and KB users end users will be able to able to export article a
86. Assignments to Translators Superuser can assign the language files to translators so that they can access the admin control panel to complete the translation job of language files assigned to them Moreover super users can revoke the translation right back from translator if required This section will help you learn how to assign a language to translator and revoking it back Assigning a Language to Translator User PHPKB Knowledge Base software allows you the facility to assign translator who renders pretext for public section into another language Superuser can assign a language file translation job to any translator Superuser can assign one translator per language To assign a language to translator follow the steps given below 1 Open the Manage Languages Screen from Language tab of Navigation Bar Navigation Bar Languages Manage Languages EE PHPKB User s Manual ID Language Name 1 7 English x I5 Em Catalan 4 e Japanese 5 x 5 i Chinese 6 I Thai Select Translator select Translator translator translator in com Manage Languages a Create Language Language Configuration Edit Language P Edit Language F Edit Language P Edit Language P Edit Language Translator Dropdown Edit Language Assign Selected languages Reset zb Items Per 15 ET Reset Page Figure 167 Assigning Language to Translator 2 Select t
87. B Software provides you the facility to view the user details of KB users and admin users Previewing Admin User You can view the preview of user account by clicking on the Full Name of user on Manage Admin Users screen Refer Figure 118 for screen details Navigation Bar gt Users gt Admin Users gt Full name Column Preview admin user screen shows the details like Username Full Name Email address Level Status Signup Date Last Login with contributions made by user Contributions are details of articles or news posted by the admin user editor writer or super user in the knowledgebase EN PHPKB User s Manual Preview User Usemame admin Full Name Administrator Email Address help knowledgebase scriptcom Level amp Superuser Status Active Signup Date Mon Oct 5th 2009 Last Login Mon Feb 7th 2011 at 4 15 PM Contribution x Articles Posted 661 News Posted 26 S Ho Article Title Hits status 1 Lorem Ipsum Dolor Sit Amet 286 Approved 2 Fusce eget arcu ac quam mallis pretium 156 Approved 3 Curabitur cursus blandit nisl eget convallis 356 Featured 4 How can setup email in Outlook 2007 545 Featured 5 eyncing Email Accounts to iPhone 189 Featured 6 Finding your current IP Address 217 Approved Clearing Your Browser s Cache 24 Featured Cr iciirn Admin licor FU USE Previewing KB User Likewise you can view the preview of KB user account by clicking on the Full Name c
88. Business Quiz Questions with Answers Rating 4 5 5 from 131 Votes Tata Aria SUV Review Tata Aria Pictures Rating 4 4 5 from 66 Vates Sl What is Knowledge Management Rating 4 6 5 from 20 Votes Maruti Cervo Car Maruti Cervo Reviews Features amp Price Rating 4 4 5 from 37 Vates General Knowledge Facts Rating 4 1 5 from 36 Votes Maruti Suzuki Kizashi Rating 5 5 from 8 Vates Figure 13 Top Rated Articles Subscribe to Knowledgebase Subscribers are users who get emails when knowledgebase articles are published or updated Click on the Subscribe button to get the articles updates Subscribe to knowledgebase Get notified when new articles are added to the knowledgebase Email Address Subscribe Figure 14 Subscribe to Knowledgebase Powered by PHPKB Knowledge Base Software a9 PHPKB User s Manual Logging into PHPKB Admin Control Panel 1 Open the Internet Browser and type the path to your knowledgebase in address bar and hit enter or click on go button 2 Login screen will be displayed lt PROFESSIONAL EDITION carnarmno Jot artic un U Login Now Forgot Password 3 Enter your username and password to log in 4 Click the Login button If your details are correct you will be shifted to dashboard Cases when u can t log in to PHPKB Knowledge Base Software a Your account is inactive You should contact the administrator regarding the issue b Your username and or password are
89. Chadha Software Technologies PHPKB Knowledge Base Software User Manual Author Rinky Batra PHPKB User s Manual EE PHPKB User s Manual Table of Contents xis WIS CANO TT 8 AFON RETE T 8 QUBDOIDE ELITR IFTE D EU PITUE TERR DID estan ees 9 Welcome to PHPKB Knowledge Base Software 4 eee eee eene 10 me M 10 Requirements for PHPKB Softwar e ccsccccccscscsccccscsceccccscsccccccscnceccccecsceccccecsceseccececes 12 End User Miter ACS RTT DIT 13 Logging into PHPKB Admin Control Panel 1 eere eee eee nennen nennen nnne 20 Admin Control Panel Interface at 21 PANE DD T yaa Ind 27 RPE GORI lH P 30 31 Creating 31 Categories EXER E REA AM 33 Cte OOS 35 Deleting Calpe 35 ARTICLES peer e T AEE 38 Article Interface on Front End 38 P ie E NUNT CE 39 Creatine III LIT 39 43 Creating an Article
90. Create User E Editing User 4 Search Important Note Fields marked with 4 are required to be filled up Username Edit Password Full Name Email Address User Level status Default Language English Update Cancel Figure 121 Edit User 2 Make the necessary changes Refer Table 19 for details of form fields 3 Click on Update User button to make the changes permanent Deleting User s 1 Click the Delete User operation from Actions column of Manage User Navigation Bar gt Users gt Admin Users KB Users gt Actions gt Delete User icon Manage Admin Users ID din Name You are about to Delete Selected Writer Account Are you Actions sure 1 4 Administrator D4 12 amp Writer 54 D 13 amp Editor M4 1 Translator M4 translator Translator v Feb 7 2011 amp Figure 122 Delete User 2 Confirm if you want to permanently delete the user account Notes 1 Admin users can t be deleted if they have contributions articles and news in knowledgebase 2 When User is deleted its entire favorite links also get deleted 98 PHPKB User s Manual Search Users PHPKB has feature to filter the users by specifying parameters in search form Click the Search Users option under Users tab of navigation bar Navigation Bar gt Users gt Search Users Home Search Users Search Users This section allows you to search Knowledgebase users You
91. Custom Fields Create Create This section is to create new custom fields in your Knowledgebase Increase depth of knowledge organization and filtration with searchable custom fields Manage Custom Fields Create Custom Field Important Note Fields marked with are required to be filled up Language English Field Name P Field Required Field Type Create Cancel Figure 73 Create Custom Field B Fill in the new custom field details Create Custom Fields Interface Explanation Language Custom field will be created for the articles of language shown here You can change the language from the Language drop down on header Field Name Enter the name for this field as it should be displayed to public Field Required Tick this checkbox if you want to make this field as mandatory Field Type Text A text field features a simple single line text field into which text can be typed Checkbox A checkbox list is made up of a series of options each with a checkbox To select an option the user checks ticks the box Dropdown A drop down is a form field intended for listing many options in one condensed area of page space Clicking on the menu will expand a scrollable list of all field selections The user is able to select just one selection Note For checkbox and dropdown type you can provide multiple options separated by comma Table 12 Create Custom Fields Interface Explanation C Save the custom field
92. FEATURES SETTINGS EXPLANATION 187 TABLE 70 ARTICLE S SETTINGS META DESCRIPTION SETTINGS nnne nnns ennt nes 187 TABLE 71 ARTICLE S SETTINGS RSS FEED SETTINGS EXPLANATION scssseseccavsrencuvsseneuersevessrencuvasencuessavensrencavavencususevensrensacas 188 TABLE 72 MISCELLANEOUS SETTINGS LOGIN ATTEMPTS SETTINGS EXPLANATION ccsccsccsscsscceccecescesecssceceeceesesseseceecascesceeees 189 TABLE 73 MISCELLANEOUS SETTINGS SEARCH SETTINGS EXPLANATION PR REB R RES 190 TABLE 74 MISCELLANEOUS SETTINGS FILE UPLOAD SETTINGS EXPLANATION csscoscosscsscascnscescosconccsscnscscascescesscsscascnscescenees 190 TABLE SETTINGS EXPLANATION sis uen 191 TABLE 76 MISCELLANEOUS SETTINGS SEO FRIENDLY URL s SETTINGS EXPLANATION cessere ennemis 191 TABLE 77 MISCELLANEOUS SETTINGS PHPKB TAG SETTINGS EXPLANATION 192 TABLE 78 MISCELLANEOUS SETTINGS ADMIN SECTION SETTINGS EXPLANATION 192 TABLE 79 ADSENSE INTEGRATION SETTINGS EXPLANATION ses ipea oae REN N eX IURATI R RR GR NEU A BYE m DRE d RENE DU c 194 TABLE 80 SITEMAP GENERATOR INTERFACE EXPLANATION DEVE Fbst PH EYE EY Ta 198 EL PHPKB User s Manual
93. Feature Settings gt Comments Settings Comments Settings Enable Article Comments e Auto Approve Comments E e Send Approval Notification Email Privacy Protection 8 Enable article comments if checked will allow the users to post the comment on articles of your knowledgebase Auto Approve Comments if enabled will approve the comment automatically and make it visible to user immediately But as all comments are not desirable so by default this option is not enabled to let you approve the comments manually Send Approval Notification if enabled sends the email notification to the users when their comments are approved You can make your system more secure by enabling Email Privacy Protection With it user comments are published with user names but mailto option on user names is not enabled In addition you can set the Enable CAPTCHA setting in order to avoid automatically submitted comments and to ensure that only real people post comments In the public view comments are displayed beneath the article Comments 23 Total Comments on the article E amp Comment by Vijay on Tue Jan 18th 2011 at 5 35 Date when comment posted The Best SUV I witnessed User Name amp Comment by Yogendra Bavdekar Thu Jan 13th 2011 at 1 43 PM Tata drawbacks are that they manufacture their SUVs with such low end engines Safari 2 2L Aria 2 2L Sumo 2 2L Only Spacio 3L Tata wants to beat Toyot
94. Figure 125 Create a User Group 102 PHPKB User s Manual Group Name Enter a name for this user group Select Categories Select the private categories to control which articles member of this user group can access In Multi Language edition Private categories of all the languages are displayed Tick the checkbox at front of category to associate it with group Table 22 Create a User Group Interface Explanation 2 Fill in the form details 3 Click the Create Group button to add this user group to knowledgebase User Groups Management You can manage user groups either from the dashboard shortcuts Refer for Figure 18 screen view or From User Groups tab of navigation bar Navigation Bar gt User Groups gt Manage Groups Home Manage Groups Manage Groups En at ha L rn dit JSer group 20356 US rour hte Sete 3 or ti s o 3 ii gt t Os os 3 gos gt E Y g GE then 5 nen J C2 IC Vue Pw oon H 44 JH ee Delete Gr Manage Groups Create Group Edit Group oup ID Group Name e Members Created On ss Actio 3 Education Coaching 0 21 2011 3 Categories Under Group Catalan Private English Literature English Private 2 B bs 0 Dec 27 2010 Page 1 of ems Per Page 15 My Reset Page Displaying 1 to 2 out of 2 records 98 Figure 126 Manage U
95. First 150 Characters Figure 218 Article s Settings Meta Description Settings Article Settings Meta Description Meta Description Source Enter the source of Meta Description tag s content for articles with empty article description field Select Article Title if you want to display title of article as content of Meta Description tag Select Article Description if you want to display first 150 characters of article content as contents of Meta Description tag Table 70 Article s Settings Meta Description Settings Explanation EET PHPKB User s Manual RSS Feed Settings RSS Feed Settings Enable Category Feed Enable Featured Articles Feed Enable Popular Articles Feed Enable Recent Articles Feed Enable Rated Articles Feed Enable Related Articles Feed Article Settings RSS Feed Settings Enable Category Feed Enable Featured Articles Feed Enable Popular Articles Feed Enable Recent Articles Feed Enable Rated Articles Feed Enable Related Articles Feed Miscellaneous Settings E RI M If enabled RSS feeds of articles of category will be available the end user interface If enabled RSS feeds of featured articles will be available via the end user interface If enabled RSS feeds of popular articles will be available the end user interface If enabled RSS feeds of recent articles will be available via the end user interface If enabled RSS feeds of voted articles will be available via
96. G TRANSLATION RIGHT FROM TRANSLATOR sssessssssecsessrscsesecsrorssosrorsscsreroscorsecsroreseseesrscorescsroresesreseeeo 141 FIGURE LOS MANAGE LANGUAGE ee EAE AEE E EE N 142 FIGURE 170 TRANSLATOR S MY LANGUAGES SCREEN 143 FIGURE 171 EDIT LANGUAGE LANGUAGE CONFIGURATION 144 FIGURE L72 EDIT an GUAGE NEWS SECTION 145 FIGURE 1 3 EDIT LANGUAGE EXPANDED VIEW OF NEWS PAGE SECTION 145 FIGURE 174 DELETING A LANGUAGE 146 FIGURE 175 DELETE LANGUAGE VV ARNING MESSAGE aulas meat eret Rs OR HERR XU RR CRX ERRORI E REN Ru 146 OURE MI cc ET 150 150 FIGURE 7S STATISTICS DATE DROPDOWN MENU 151 Fi COSTOM DATE P O S A 151 FIGUBE 1S0 ARTICLE 152 FIGURE IS TS ARTICLE STATISTICS POPULAR ARTICLES eisai 153 FIGURE 184 ARTICLE STATSTE S TOP RATED ARTICLES 154 FIGURE LS S ARTICLE STATISTICS MOST DISCUSSED AR TICEES IRE 155 FIGURE 184 ARTICLE STATISTICS MOST MAILED ARTICLES UV EXE EYE CRY nsa ra 156 FIGURE LES ARTICLE STATIS
97. Jalandhar City 144003 Punjab INDIA Written By Ms Rinky Batra for Chadha Software Technologies Copyright 2012 Chadha Software Technologies All rights reserved No part of this documentation can be copied or reproduced without written permission from Chadha Software Technologies All trademarks and registered trademarks used are the properties of their respective owners DISCLAIMER The information in this User s Manual is accurate at the time of writing This user s Manual is provided as is without express or implied warranty of any kind Neither Chadha Software Technologies nor its employees affiliates agents assume any liability for inaccuracies in the user s manual or losses incurred by use or misuse of the information in this User s Guide D PHPKB User s Manual Introduction Welcome to PHPKB Knowledge Base Software Thank you for purchasing PHPKB Knowledge Base Software The best quick and smartest way to start and manage your own knowledge base system PHPKB Knowledge Base Software allows you to create an unlimited searchable library of FAQs articles how to documents resolutions announcements product manuals and more PHPKB make it easy for your customers to find the information they need amp reduce your support workload by offering self service based online support to your users PHPKB Features PHPKB knowledge management software provides a range of advanced features that enable your business t
98. KB User s Manual Note Super user can t edit or delete any other super user s account 2 Editors are governor of all knowledgebase articles They can manage articles categories comments tickets news and Glossary but can t perform administrative work like creating users user groups reviewing statistics and manage settings of knowledgebase 2 1 would like t x TST be A total of 106 article views from 2011 01 24 to 2011 02 07 gt B gt gt LIIS Bi 2 Ocapproved lt g o Sowed o 1 Figure 107 PHPKB Knowledgebase from Editor s Perspective 3 Writers are producers of their own articles literary content documents They can write articles but can t publish them Whenever new article is created or edited by writer it is send to pending state to be approved by Editor or Super user Welcome Writer Rema n An welt the e 1 would like te al A total of 0 my article views from 2011 01 24 to 2011 02 07 1 Approved E 1 Porting e Featres Cepead at Onapproved n t Saved Drafts Figure 108 PHPKB Knowledgebase from Writer s Perspective Except for the above users Translators account can also be created in PHPKB Multi Language edition Translators are responsible for conversion of PHPKB front end into your custom language EN PHPKB User s Manual My Languages Nn Language
99. N 15 95 74 55 BUSINESS QUIZ 57 67 12 28 57 28 php 27 79 5 82 27 207 facebook 26 13 5 6 26 2568 texas grant 24 4 5 17 24 Figure 200 Search Statistics Successful Searches Successful Searches ID Search This is ID of search term in the database This displays the term for which KB user s have searched This is as typed by user s EEVI PHPKB User s Manual Times Searched This displays the number of times term have been searched by KB users Results Represents the number of results articles news categories returned for the searched term Percentage Share Graphical representation of percentage share of number of times each term searched Table 52 Search Statistics Successful Searches Failed Searches You can view the list of the terms for which users have searched in your knowledgebase but that have not returned any search result arranged in descending order of number of times they were searched To view the unsuccessful searches either click Unsuccessful Searches link under Statistics tab or click the Unsuccessful searches link on the Knowledge Base Reports page Navigation Bar gt Statistics gt Search Statistics gt Unsuccessful Searches Tab E Summary E Successful Searches ep Failed Searches Show Searches Last 7 Days Show Times ID Search Results Searched 2553 pay per click 4 0 18 1856 4 2557 Aleshin 3 13 64 3 2556 Alexey 2 BE 9 09 2 2575 mba quiz 2 0
100. NGS META DESCRIPTION SETTINGS ccscsssscccsssccccnscccccssscsenssssecuescsecusseseussssenssesecsseseusssneness 187 FIGURE 219 ARTICLE S SETTINGS RSS FEED SETTINGS tauri du bebat ade abes tetuer Rd 188 FIGURE 220 MISCELLANEOUS SETTINGS LOGIN ATTEMPTS SETTINGS saspe peas oki 3S 189 FIGURE MISCELLANEOUS SETTINGS SEARCH SETTINGS EFE v EYE Ex S eV INR Ra ld ket etu ender 189 FIGURE 222 MISCELLANEDUS SETTINGS FILE UPLOAD SETTINGS 190 FIGURE Z2 SCIMIBCEEHANEOLUS SETTINGS EVER RU AIR NR ABER E ORE LITERE Rn 190 FIGURE 224 MISCELLANEOUS SETTINGS SEO FRIENDLY URL S 191 FIGURE 225 MISCELLANEOUS SETTINGS PHPRB MIETA TAG SETTINGS 191 FIGURE 2267 MISCELLANEOUS SETTINGS ADMIN SECTION 192 FIGURE 22 7 ADSENSE INTEGRATION SETTINGS TEANA Qr em PR 193 195 FIGURE 2227 OPTIMIZE DATABASE TABLE RESULTS 195 FIGURE 2307 KNOWLEDGE BASE BACKUP SCREEN 196 a c ae ieHcgqpo M Tp ER 197 EE PHPKB User s Manual List of Tables TABLE 1 ADVANCED SEARCH INTERFACE EXPLANATION i eis iericasas FEbeYU I DI bNREEUGI ALS IDUIQIQU DIE IdU
101. Navigation Bar gt Statistics gt Articles Statistics gt Popular Categories 18 User s Manual d Summary Popular Categories ii Empty Categories ID Category Name Category Type Articles Created On 330 Test B Parent Category 0 Tue Jun 29th 2010 at 4 10 PM 331 Test Al Sub Category 0 Tue Jun 29th 2010 at 4 10 PM 333 Test B1 Sub Category 0 Tue Jun 29th 2010 at 4 10 PM 334 Test B2 ES Sub Category Tue Jun 29th 2010 at 4 10 PM 335 Test A11 Sz Sub Category Tue Jun 29th 2010 at 4 14 PM 336 Test A12 Ea Sub Category 0 Tue Jun 29th 2010 at 4 14 Figure 194 Category Statistics Empty Categories Empty Categories ID This is the ID of category in knowledge base Category Name This displays the name of each category Click the category name to view and manage this category under Manage Categories section Lock Icon next to category name represents categories of private status Category Type This displays the type of category Parent Category means category is root category and Sub Category means category has depth more than 0 in the hierarchy Articles Since the category is empty it does not contain any articles so this displays O articles in the category Created On Date and time details when category was created in knowledgebase Table 46 Category Statistics Empty Categories User Statistics To view the reports related to your knowledgebase s users click the Statistics in the na
102. PM F Figure 132 Closed Tickets Screen EET PHPKB User s Manual Manage Tickets Interface Explanation ID Auto generated database serial number for user submitted question This column shows the different color flag showing the priority of the ticket Green flag E represents the tickets with low priority Yellow flag Ej represents tickets of medium priority Orange flag Ed shows high priority tickets Red flag is used for tickets with urgent priority Ticket Subject This represents the subject of question submitted by the user Click on the subject to view its preview in pop up window as shown below Preview Ticket Opened Ticket E Language i English Posted By Rinky Batra rinkybatra1ipagmail com Opened On Feb 22 2011 at 3 44 PM Priority Low Subject Multi Language Questions Message yes its possible to add question in multiple languages just select the language from the top bar Figure 133 Preview Ticket Screen From Name of the user who posted this question Click on the name to send email to user Priority Priority column represents the importance of ticket defined by KB users PHPKB Software allows the KB users to choose between different types of priorities from low to urgent stating lower importance tickets to urgent attention seekers Opened On Closed On Opened On shows the date and time when the question was submitted by user In case of closed tickets Closed On column is displayed showing the time deta
103. Popular Categories Screen represents tabular as well as graphical representation of categories Pie chart represents the number of times articles in each category have been viewed The number of popular categories displayed depends upon Record per Page setting under Manage Settings Move the mouse pointer on any of the pie chart sector to view the Category ID and its percentage share ap Summary Popular Categories Empty Categories ID Category Name Views Most Popular Categories 27 General Knowledge 212770 32 Automobiles 171993 39 Web Development 135276 15 Education 65015 6 Health and Fitness 37280 21 Science 33366 ia 240 Travel and Places 28981 RA 36 Computer and Technology 24990 65K 37K 114 Knowledge Management 24899 Figure 193 Category Statistics Popular Categories Popular Categories ID This is ID of category in knowledge base Category Name This displays the name of each category Click the category name to view and manage this category under Manage Categories section Views This is total of views hits of all articles of this category Table 45 Category Statistics Popular Categories Empty Categories This section represents the categories Private and Public that have no article under them Empty category report reminds you about categories that need your attention Either Click on Empty categories tab from Category Statistics or click on Empty Categories link from Knowledge Base Reports page
104. ROM NAVIGATION BAR iieri irit 70 PE CREER 71 EDT UES IBER 72 Fe TEETE E casts sacs E A AE SE A EAA EAE 72 FIGURE REMOVING SUBSCRIBERSIN BULK REI GERI EAE QUA SIUE APR DUE ANE ROUPH C VARIUS SIDE bomen 73 EE PHPKB User s Manual FIGURE 93 IMPORT ARTICLES SCREEN 74 FIGURE IMPORT ARTICLES MAP FIELDS SCREEN 75 FIGURE SS INPORT ARTICLES REPORT be 76 LE aia ve uct ene 77 FIGURE 9 7 PREVIEWING AN ARTICLE TEMPLATE 78 FIGURE 95 MANAGE ARTICLE TEMPLATES 79 FIGURE 99 ARTICLE TEMPLATE PREVIEW 80 KOORE RETI TU Tn 81 FIGURE TOL DELETE ARTICLE TEMPLATE 82 FIGURE 102 SUCCESS NOTIFICATION ARTICLE TEMPLATE DELETED pter tp REY ems Fev 82 sug es C TET TH TR 82 FIGURE LOT ARTICLE TEMPLATES PAGE HUP ERROPEE 83 ev Tem UT 85 FIGURE 106 PHPKB KNOWLEDGEBASE FROM SUPER USER S 85 FIGURE 107 PHPKB KNOWLEDGEBASE FROM EDITOR S
105. STATISTICS Statistics section of PHPKB Knowledge Base Software represents those facts of your knowledgebase which can be stated in numbers or any tabular or classified arrangement PHPKB will enable your company to monitor quality and review metrics for all of the content you produce PHPKB yields higher quality results and reduce risk to your business Statistics section is categorized into several sub sections to provide in depth statistics of various knowledgebase components such as articles categories users search keywords article traffic amp failed login attempts Reports are available in the form of interactive charts for graphical analysis as well as tabular print friendly format Super users can view the Statistics from statistics tab under navigation bar Navigation Bar gt Statistics gy Article Statistics Category Statistics f Users Statistics di Search Statistics Traffic Statistics af Failed Logins View statistics n View category statistics View user statsncs the View search statstcs n View traffic statistics n View faled login statistics the knowedaebase the knowledgebase knowledgebase the knowledgebase the knowledgebase the knowledgebase Figure 176 Statistics Tab Note In ML edition Statistics will be shown for the language selected in the language drop down To view the statistics for other language select the required language from the drop down Knowledgebase Statistics Overview
106. Select Equal to for searching articles that have exactly the same rating as you specify gt Select Less than or equal to to search for articles with the rating you specify or lower gt Select Greater than or equal to to search for articles with the rating you specify or more Article Last Updated Use this to search for articles that were modified before after or on the date you specify Specify the date by choosing the Month Date and Year from the respective dropdowns and choose the option from the dropdown at the left most place gt Select Before to search the articles that were modified before the date you specify gt Select to search the articles modified on the same date as you specify gt Select After to search the articles that are modified after the date you specify Show Click on this to perform the search Reset Click this to reset all the field values to default values When you click on the Show button search screen is displayed with search filter and article results List of articles with their details and actions are shown You can see the status of article from location column Moreover you can refine the search again with the search filter EN PHPKB User s Manual Search Articles This secton is 10 search articles in your knomedgedase with your Choice of search options The powerful search process will return search results that match your specified search oerna gt Approve Fest i g Pending 9 14 j
107. Software offers you editors or super users two ways of approving comments Either you can approve comments manually or let the software itself approve all the comments by enabling the option Auto Approve Comments from Manage settings Auto Approve feature saves your time as it works on your behalf and approve every new comment when it is posted by user However Approving Manually will ensure the quality of comments in your knowledgebase as you can review the comments before approving To approve the comments manually follow the steps mentioned below 1 Click the Approve option from actions corresponding to comment you want to approve Navigation Bar gt Comments gt Pending gt Actions gt Approve gt Pending Comments Comment 4 B The page at wwwarticlediary com says You are about to Approve Selected Comment Are you sure Ls OK Cancel Iv Actions Preview Edit Approve 2 Click the OK button to approve the comment After approval comment can be seen under Approved Comments tab Disapprove Comment s Editors and super users can disapprove the approved comments After disapprove comment becomes pending again and it should be manually approved again to be part of approved comments This feature lets you disapprove the spam comments that have been automatically approved by the software To disapprove the comments follow the steps given below 1 Click the Disapprove action for the comment you want to disa
108. TICS PRINTED ARTICLES 154 FIGURE 155 ARTICLE STATE TCS MONTAL REPORT tcu PE OM Hau d 157 o Ate 159 FIGURE TRAFFIC DETAIL TUERI 159 EE PHPKB User s Manual FIGURE 189 ARTICLE REFERRERS STATISTICS 160 mci SM E s PO 161 DE ee eee er ee eee ee pee er reer 161 FIGURE T92 CATEGORY SUMMARY REPORT ae eee ee meres 162 FIGURE CATEGORY STATISTICS POPULAR CATEGORIES 163 FIGURE ISO CATEGORY STATISTICS EMPTY CATEGORIES 164 FIGURE STATISTICS SUMMARY REPORT 165 FIGURE 196 USER STATISHES MOST POPDLAB FUT HORS 167 FIGURE A9 STATISTICS ARTICLE CONTRIBUTORS UMAT SR SERO E 168 FIGURE 198 USER STATISTICS RECENTE ACTIVE USERS 168 FIGURE 199 SEARCH STATISTICS SUMMARY REPORT dia vb Tur 169 FIGURE 200 SEARCH STATISTICS SUCCESSFUL SEARCHES iiiki 170 FIGURE 201 SEARCH STATISTICS FAILED SEARCHES 171
109. Tem piate If you are satisfied with the preview and want to save it into database then click on Save button or you may click on Edit button to go back and make changes in the template design content Cancel button will discard the template and takes you to Manage Article Templates screen Article Templates Management Super users and Editors can manage the article templates from sub option Manage Templates of Articles Tab in Navigation Bar Navigation Bar gt Articles gt Manage Templates Manage Templates screen can be used to activate deactivate edit and or delete the article templates for the selected language in language drop down NE PHPKB User s Manual Home Article Templates Manage Article Templates You can create manage article templates for your knowledge base in this section Article templates are reusable pieces of content including text tables images videos or any other preformatted snippets you create You can use the article templates to add a signature custom formatting block logo notice warning preformatted text recurring paragraph etc for quick insertion to your articles Delete Tergplate Edit Template Manage Templates Bg Create Template Select Bulk Action 8 Actions ID Template Title se Author Status ee Default t Updated ee 7 e Support Documents Template Administrator v Set Default Apr 16 2012 at 11 59 AM E 6 M9 Installation Document Template Administrator v Set Default A
110. This is sum of all articles of different status approved featured expired saved drafts deleted pending disapproved of your knowledgebase Published Articles Total of all the approved and featured articles of your knowledgebase Articles with Ratings Total of all published articles which have been rated by KB users end users Most Popular Article Published article that has been viewed maximum number of times Click on article title to preview article Most Rated Article Displays published article that has received highest user rating Click on article title to preview it Most Popular Author An Admin user whose articles have been viewed maximum number of times Articles With Ratings This displays the total of all the published articles of your knowledgebase lt 2 which have received average rating less than or equal to 2 Articles With Ratings gt 2 This is the total of all published articles of your knowledgebase with amp lt 4 average rating greater than 2 and less than or equal to 4 Articles with Rating gt 4 This displays the total of all the published articles with rating higher than 4 Article Subscribers This displays the total number of people who have subscribed to your articles and also activated their accounts User s Manual Table 35 Article Statistics Summary Report Explanation Popular Articles This page displays the list of published articles arranged in high to low order according
111. Xoom s carrier After an advertising campaign that included some shots at the iPad and Samsungs Galaxy Tab which runs Android 2 2 not Honeycomb while keeping the name and look af the device under wraps the Xoom has finally emerged Visually it resembles most of other tablets dominated by its HD multi touch screen The operating system seems far more advanced than virtually all Android 2 2 tablets currently on the market including Samsung s Galaxy Tab and is perhaps the first tablet truly armed to take on the mighty iPad How to Restore the Article Version Restore will return the article to its previous version and store the current article state in version history 1 Click the Restore link from Actions column under Article Versions to roll back the article Navigation Bar Articles Tab Manage Articles Versions Article Versions Actions Restore EE PHPKB User s Manual 2 You will be shifted to Edit Article screen Refer 48 for screen details want to and update or publish it after seeing its preview 3 Anewversion will be created under Article Versions Home rticles Article Versions Article Versions Make the changes if you 5 Article Versions S No 1 Article Title Motorola Xoom Tablet with Android 3 0 TE 05 Motorola Xoom Tablet with Android 3 0 Honeycomb OS Motorola Xoom Tablet with Android 3 0 Honeycomb OS Motorola Xoom Tablet with Android 3 0 Honeycomb OS Motorola Xoom Tablet w
112. a Ee quo OE Sets apa fF x 119 TABLE 28 CREATE GLOSSARY TERM INTERFACE EXPLANATION 125 TABLE 29 MANAGE GLOSSARY TERMS INTERFACE EXPLANATION Lis css i ape kr Nx YER Ed VR Vau 126 TABLE 30 MANAGE COMMENTS INTERFACE EXPLANATION USO PEI EIDEM UDIC 133 TABLE STIS CREATE LANGUAGE INTERFACE EXPLANATION 2 db qu a 139 TABLE 32 MANAGE LANGUAGES INTERFACE EXPLANATION etnies 143 TABLE 33 LANGUAGE CONFIGURATION MEANING OF SPECIAL SYMBOLS 146 TABLE 34 RELATIONSHIP OF KNOWLEDGEBASE MODULES WITH LANGUAGE FILE sssescscoscoseuvceccscossaucusceccscosssuseccsccsseuterseccsseuss 148 TABLE 35 ARTICLE STATISTICS SUMMARY REPORT EXPLANATION seio vbsencot ta wk Free e yk Yee rent PYua Ere aseo hr a para aae e E PEU E tx Ern 153 TABLE SOC ARTICLE STATISTICS POPULAR ARTICLES EXPLANATION 153 TABLE ARTICLE STATISTICS RATED ARTICLES EXPLANATION 154 TABLE 38 ARTICLE STATISTICS MOST DISCUSSED ARTICLES EXPLANATION iin iter anta an ki n rx 155 TABLE 39 ARTICLE STATISTICS MOST MAILED ARTICLES EXPLANATION ETE n FREE 156 TABLE 40 ARTICLE
113. a Innova How is that possible Toyota Innova 2 5L Toyota Qualis 2 4L Even Mahindra Bolero 2 5L Scorpio 2 6L CRDeTata needs to improve on this though it End users can post their comments from comment form displayed below the user comments on article page EE PHPKB User s Manual Comments B There are no comments for this article Be the first to post a comment b Add Comment Name Email Required but not published Comment Security Code 5420466 CAPTCHA Code Post Comment Figure 156 Comment Form Comments Management Super users and editors can view the comments users have submitted on knowledge base s articles and can approve disapprove or delete the comments by clicking the comments tab in the navigation bar Comment Notifications are also shown on dashboard in blinking form as shown below Pending Comments 16 Approved Comments 0 Comments tab has two sub options Pending Click Pending option to view and manage the comments pending for approval Navigation Bar gt Comments gt Pending Pending Comments aly View and manage user submitted comments on articles in your knowledgebase Preview comment by clicking on the its Click on the down arrow to make actions row visible where you can perform various actions on comments such as approve disapprove edit or delete them 27 Pending Comments Approved Comments ID Comment ae Posted on Article Posted By
114. age Displaying 1 to 3 out of 3 records Delete Selected Posted The page at aptop acerl says Comment Date ao Feb 22 2011 at 1 41 PM F Preview Edit Approve Delete Feb 22 2011 at 1 40 PM a Acer Aspire 5740G Review 15 6 Intel Core hans Feb 22 2011 at 11 49 AM a 15 Laptop Actions Preview Edit Approve Delete Figure 163 Delete Single Comment 2 Confirm the dialog to delete the comment permanently Removing comments in bulk You can even remove the multiple comments simultaneously 1 Check checkboxes for the comments you want to delete EET PHPKB User s Manual g Pending Comments gt Approved Comments ID Comment Posted a E svhed dihsoc Quiz Questid 3 abc India Busi Questions 1 a thnx very informative Acer Aspire iS Laptop Actions Preview Edit Approve Delete lt Pagel of1 p j items Page 15 Ri Reset Page Displaying 1 to 3 out of 3 rds Delete Selected Figure 164 Delete Multiple Comments 2 Then click the Delete Selected button at bottom 3 Confirm the multiple delete dialog box to remove them permanently PHPKB User s Manual Languages 19 User s Manual LANGUAGES PHPKB Software s user interface is fully translatable only in the Multi Language Editions You can translate or alter labels helps messages front end messages etc PHPKB supports multiple languages including the ability to create and edit
115. age This option will get enabled only in ML edition when you choose any of admin user level among Super user Editor or Writer When the user will log into admin control panel it will be loaded with modules of the language selected Group Assignments Group Assignments field displays only when you choose member option from the user Level dropdown Check the Group Assignment checkbox if you want to make user member of groups else user can t access any private categories You can assign multiple groups to user using Ctrl Click combination of multiple selections Refer User Groups on page 102 for detailed description Send Email If Yes option is selected the user will receive account creation notification email once their account has been set up Table 19 Create a New User Interface Explanation B Fill New User Details In the screen below we are creating editor with username Editor and status as active 9 User s Manual A Manage Admin Users Manage KB Users 8 Create User 4 Search Users Important Note Fields marked with are required to be filled up Available Username Editor is available in knowledgebase Confirm Password d Full Name dl Email Address admin editor articlediary com Check Availability User Leve Status Username Default Language Send Email yes No a Notification Email will be send to user if yes option is selected Save User Cancel Figure 114 Create Ne
116. age before making it visible to KB users Shows language exists in knowledgebase but not visible to KB users Actions Delete Language Click here to delete the language permanently from the knowledgebase Refer Deleting Language File on page 146 NA is displayed for English language which can t be deleted Table 32 Manage Languages Interface Explanation Modifying Language File Edit language feature allows to translate the content of language file either default or created by super user Language file contains all the text used within the applications users interface Super users and translators can translate the pretext for public section for a language from the admin control panel M Supers users go to edit language page from the Manage Languages Refer Figure 169 for screen details Navigation Bar gt Languages gt Manage Languages gt Language Configuration gt Edit Language E Translators can click Edit Language link from My Languages My Languages page contains details of languages assigned to translator Welcome Translator Name Level Translator KO v6 Last Login Fri Feb 25th 2011 at 3 15 PM Home fea My Profile 88 View KB Logout PROFESSIONAL EDITION 2 5 s ogi My Languages Translate Your Assigned Languages for knowledgebase here S No Language Language Configuration Updated On Assigned On 1 Catalan t Edit Language Feb 16
117. an set the time limit for article up to when it will be accessible by KB users end users The article automatically stops appearing in the list of published articles when the expiry date is over Saved Draft List of incomplete articles that you can complete and publish at a later date Creating Article s A Open the Create Article Page To create a new article click Articles in the Navigation Bar and select Create Article Navigation Bar Articles Create Article If you are on dashboard speediest way is to click on Create New Article from dashboard shortcuts You can also use Create Article option on shortcut menu on right side of header User s Manual Create New Article A Manage Articles Important Note Fields marked with w are required to be filled up v Article Tt Article Type w Categories 4 Article Content E awr 29 Please separate each keyword with a comma UT Ld Aa Make Featured Article Expi Yes enable expiry Show Article Yes it should be visible in the Knowledgebase Figure 36 Create an Article EN PHPKB User s Manual B Fill in the necessary details Create an Article Interface Explanation Article Title Title can be question caption or headline of your article Note Multiple articles with same title under one category are not allowed Article Type Choose Private to change the categories field to display pri
118. anage user submitted comments on articles in your knowledgebase Refer Comments on page 130 for details Tickets Questions submitted by the users from the front end are displayed in PHPKB in the form of tickets You can reply or publish them as article in your Knowledgebase Refer Tickets on page 107 for details News You can add and manage news of your enterprise in this section News is displayed in front end but you can also hide the visibility for the news Refer News on page for 116 details Glossary Click here to create and manage glossary of frequently used terms Glossary terms are highlighted where they appear in the article content in front end and appropriate description is shown on mouse over Refer Glossary on page 123 for details Languages You can manage the language customization of your front end here You can add edit or delete the language files in this section Refer Languages Error Bookmark not defined on page for details Users You can manage users in this section Different level of users can be added or searched here Refer Users on page 85 for details O PHPKB User s Manual User Groups User groups can be associated with protected categories only so that front end members of a particular user group can access the content under those categories User groups can be created edited or deleted under this navigation tab Refer User Groups on page 102 for details Statistics You can view the graphical reports of
119. are the requirements to keep life insurance in retirement You can keep your basic life insurance in retirement if all of the following conditions are met You have coverage when you retire You have not converted coverage to an individual policy Read More Non featured Article j Proverbs on Experience Famous Quotes on unm e Viewed 1838 times since Mon Oct 26 2009 Experience is a hard teacher because she gives the test first the lesson afterwards Vernan LawExperience enables you to recognize a mistake when you make it again Franklin P JonesExperience is not what happens to a man it is what a man Read More Figure 68 Featured Articles in Front End 1 To make an article featured click the Make Featured link from Actions of approved article P Approved Ag Featured Pending g Disapproved Oo Expired 13 Saved Drafts 4 Search ID Article Title g Category Comments 54 Ratings a Hits 54 795 My Article Title Here e The page at www articlediary com says 792 Endhiran 42 Selected Article will be set as Featured Article Are you sure 791 New Article 86 790 2 National University of Singapore 64 NUS Information Actions Attachments Disapprove Make Featured Subscribers Figure 69 Make an Article Featured 2 Click the ok button on make featured article confirmation box 9 Article Featured Selected article has been moved to Featured Articles successfully Figure 70 Success Notification Featu
120. article title to preview the article Subscribed For column is displayed under KB subscribers tab in place of Article Title to tell subscription is valid for entire knowledgebase Status Inactive members subscribers who have not confirmed that they want to receive updates in the confirmation mail sent to them are represented with cross icon lt and active subscribers with tick icon You can change the status by clicking on the status of subscriber Subscription Date Month date year and time on which subscriber signed up for receiving updates Actions Edit Subscriber Click on this to change the subscriber s details See Modifying Subscriber s on page 72 NET PHPKB User s Manual Delete Subscriber Click this to delete the subscriber from the knowledgebase Deleting subscriber is equivalent to unsubscribing Refer Deleting Subscriber s on page 72 Modifying Subscriber s Click the Edit Subscriber icon from Actions column of Subscribers for the subscriber whom details you want to edit Edit Subscriber page will be displayed as presented in figure below amp Manage Subscribers amp j Editing Subscriber Name Madhanagopal Email Address mailmemadhan1126 gmail com Subscription Status Active Update Cancel You can change the name email address and subscription status here After editing details click on Update button to save the changes permanently Deleting Subscriber s Removing single subsc
121. ase Reports page Navigation Bar Statistics Articles Statistics Summary Tab Summary screen is divided into two parts Left side is a tabular representation of various article facts explained in Table 35 and right side is a pictorial representation in form of bar graph showing different types of articles on X axis and their count in knowledgebase on Y axis Move the mouse pointer on any bar to view number of articles of that type in knowledgebase as PHPKB User s Manual Home Reports Article Statistics Article Statistics View statistics about articles in your knowledgebase Reports are available in the form of interactive charts for graphical analysis as well as tabular print friendly format Summary Qj Popular Articles gi Rated gih Most Discussed gl Most Mailed Most Printed Monthly Report Total Number of Articles 712 Articles Summary Published Articles 629 600 Articles With Ratings 505 Tata Ana SUV Review ost Popular Article Tata Aria Picture 480 Interesting Facts 100 Most Rated Amazing Interest 360 Most Popular Author Administrator Articles With Ratings 22 82 240 Articles With Ratings gt 2 amp lt 4 186 Articles With Ratings gt 4 419 Article Subscribers 78 20 a t 5 Figure 180 Article Statistics Summary Report Article Statistics Summary Report Explanation Total number of articles
122. ase of data loss or disk failure PHPKB Knowledge Base Software allows super users to take the backup of your whole database data as well as configuration details knowledgebase Settings Database backup create a copy of the database to a single file This makes it possible to restore your knowledgebase after a possible crash or to move the knowledgebase from one server to another The dump file contains SQL statements to create the table and populate it You can take the backup of all your knowledgebase data by clicking the Generate Database Backup button from Knowledge Base Backup section Navigation Bar gt Tools gt KB Backup gt Generate Database Backup button You can save the SQL file generated from backup process Tables are locked during back up so you should optimize it when little traffic is flowing to your system Home Tools KB Backup Knowledge Base Backup You can take the Backup of Knowledge Base in this section You can click on the following Button Generate Database Backup to generate the Database Backup file in SQL format Knowledge Base System will generate the Backup file however that file will contain the backup of database tables only You will need to take the backup copy of following folder as well for the complete backup of your Knowledge base system Assets http www articlediary com assets Assets This folder contains the files that are used by various knowledge base articles Please make sure
123. ask the same question in future follow the steps mentioned below 1 For publishing article click on the Publish to Knowledgebase action on Manage Tickets page Navigation Bar gt Tickets gt Opened Tickets gt Actions gt Publish To Knowledgebase Publish To Kt Important Note Fields marked with w are required to be filled up Language W English w Title How register Answer Home Objects a lt FotNweme z Sue Paraya oes x CG Meds No Bi A72 EEIN EE Flach Hello Can someone explain me how can I register in your website Please tell me as soon possible Waiting for response Aw w Select Article Categories Fi Automobile Business Education College Education General Knowledge Information and Technology m r 31 Real Estate Spot 5 JA ooo _ 3 Article Keywords Please separate each keyword with comma Article Summary Remove this Ticket after Publishing Publish To Knowftedgebase Cancel Figure 136 Publish Ticket to KB 2 Fill the form and click Publish to Knowledgebase to post it in KB Refer Table 25for field details User s Manual Tickets Management Close Ticket s You can make the tickets of closed status if they are no longer required in the work queue Closed tickets remains in the database but can t be replied or published 1 Click the Close Tic
124. authentication then you need to provide a PHPKB User s Manual the login username in order to connect to the SMTP server and send the emails SMTP Password If your SMTP server requires authentication then you need to provide the login password in order to connect to the SMTP server and send the emails SMTP Port You need to specify the Port number on which your SMTP server is listening The default Port number is 25 Table 58 PHPKB Settings Mail Server Settings Explanation Database Settings Database 5ettings MySQL Details Detected Server Version 5 1 33 community Host Information localhost via TCP IP Client Information 5 0 51a MySQL Hostname localhost y MySQL Username root 4 MySQL Password MySQL Database Name phpkbv6_ml_mahon Figure 207 Settings Database Settings PHPKB Settings Database Settings MySQL Details Detected This displays the information about your database server MySQL Hostname Enter the name of the server where your MySQL database is located Note Hostname is usually localhost MySQL Username Enter the username you use to log into the database MySQL Password Enter the password you use to log into the database MySQL Database Name This is the name of your MySQL database Table 59 PHPKB Settings Database Settings Explanationgs Feature Settings This section allows you to configure feature settings relevant to the PHPKB You can control the display and functio
125. auto linked with articles content if Auto link Glossary Terms option is checked in manage settings Home gt Manage Settings gt Feature Settings gt Glossary Settings Glossary Settings Enable Glossary Page Autolink Glossary Terms The Glossary term is highlighted in green any time it appears in your knowledgebase articles body text When a user place the mouse cursor over the term question mark appears showing that help is available when user click the term the definition displays Click the definition to hide it Home Categories Multiple Categories Top Knowledge Management Tools Article Number 565 Rating 4 2 5 from 5 votes Last Updated Mon Jul 12 2010 at 3 59 PM 1 PHPKB Glossary Item PHPKB Knowledge Base Software provide Based Industry Standards approach to acquisition The program has advanc The use of knowledge which enables direct action for capitalization e g competitive advantage organization productivity helps reduce custor productivity Since eliminates time was paper documents Source 13 User s Manual User can also view the glossary items of your knowledgebase by clicking the Glossary option from header links on end user home page TAG A Doy ey Racan c m paumen Y 4 D de al t Ju ET lt 19 GEM oF M ng it SI n inde exo pe he knov v ve ii y base glo 105 b
126. aved and you will be User s Manual returned to manage News page Table 26 Create News Interface Explanation 2 Fillthe form Fill up the fields of form News Management Super users and editors can manage the list of news items published in your knowledgebase from news tab of navigation bar or dashboard shortcuts Home News Manage News You can manage the list of news items published in your knowledgebase in this section EditNews Delete News jy Manage News 18 Create News ID News Title Author Visible ge Last Updated ss Actio vt vet 3 a Google Launches Type Applications in Super User E Feb 19 2011 at 3 43 PM ir 6 14 Languages 2 6 Release Annoucement Super User v Feb 19 2011 at 3 42 PM is it t Google To Start Offering Cloud Super User v Feb 19 2011 at 3 40 PM ise EE mL Storage Page 10f1 Items Per Page 15 Eg Reset Page Displaying 1 to 3 out of 3 records Figure 145 Manage News Manage News Interface Explanation ID Database auto generated serial Id assigned to news item News Title Heading for the news item Click on this to view the Preview of news item Refer Previewing News on page 119 for details Author Author is person who created the news item Visible Tick icon 4 represents that news item is visible to knowledgebase end users Cross icon 3X depicts news item is not visible to KB users end users Click on th
127. ayed on every screen Workspace Area PHPKB Workspace is the area where you can manage PHPKB features Navigation Bar With Navigation Bar you can create configure and manage your knowledgebase Description for each sub option of navigation bar is added to express its functionality UE PHPKB User s Manual Articles Categories Comments Tickets News Glossary Languages Users User Groups SLatistics Tools Create Article Wi Manage Articles Saved Drafts ig Trash Box Subscribers Custom Fields Create a new article in Manage existing articles Manage saved drafts in Deleted articles present List of subscribers to Create and manage the knowledgebase in the knowledgebase the knowledgebase in the trash box receive notifications custom fields Navigation bar contain links to Articles These are the content base of knowledgebase Articles can contain your frequently asked questions white papers user manuals or troubleshooting information You can create articles manage articles saved drafts trash box subscribers or custom fields from this section Refer Articles on page 38 for details Categories Categories are used to structure your knowledgebase into easily manageable portions In PHPKB knowledgebase categories are represented in tree based structure You can perform various actions like add edit and delete categories in this section Refer Categories on page Error Bookmark not defined for details Comments Click here to and m
128. can specify the keyword to be searched and select various options to narrow down your search criteria amp Manage Admin Users d Manage KB Users 8 Create User 4 Search Users Search Filter Enter the Keyword to search Search Keyword Search Type Status Level ranslator Powered by Software 2005 2011 Chadha Software Technologies Figure 123 Search Users Screen Search Users Interface Explanation Search Keyword Enter the keyword you want to search Search In Select option from where you want the keyword to be searched of Name If name option selected users whose name match with the keyword specified will be returned Email Address This will search the keywords from email addresses of users Username This option will search the keywords from the username field All This will look for keyword in name email address and username Search Type Any Word will show user results that contain any of the keywords entered All Words will show user results that contain all the keywords entered Exact Match will show user results that exactly match with the keywords entered Status Select Active to search for active knowledgebase users Select Inactive to search the inactive users By default Any Status is selected will look users for both active as well as inactive status Level Choose the user level Super user Editor Writer Translator
129. cending order of date they were deleted on Ig Trash Box ID Article Title Category Comments gg Ratings ag Hits 4 Deleted On ga 810 text Wolly Mullain 0 Unrated 21 Feb 18 2011 Actions Purge Restore Figure 54 Manage Trash Box Trash Box Interface Explanation og PHPKB User s Manual ID Serial number of deleted article in database Article Title Title of the article when article was deleted Click on this to preview the article Category Category under which article has been filed Comments No of comments added to article Rating Rating at the time it has been deleted Hits Number of times article has been viewed Deleted On Month date and year when article was sent to trash Actions Purge Click this delete the article permanently from the knowledgebase See Permanent Removal of Article s on page 53 Restore To add the article again into knowledgebase articles Refer Restoring Articles from Trash Box on page 54 Table 10 Trash Box Interface Explanation Permanent Removal of Article s You can delete the article permanently from the database by clicking on Purge link from Actions of trash box Once article is purged it can be retrieved back Navigation Bar gt Articles gt Trash Box gt Actions gt Purge Home Articles Trash Box Trash Box D This is a recycle bin for deleted articles You can restore articles or permanently delete them from the knowledgebase You can preview an article by cl
130. ck on icon to change its visibility Actions Edit Glossary Click this to edit the glossary item Refer Modifying Glossary Term s on page 126 Delete Glossary Click this to delete the glossary term from your knowledgebase Refer Deleting Glossary Term s on page 127 Table 29 Manage Glossary Terms Interface Explanation Modifying Glossary Term s PHPKB provides you the facility to edit the existing glossary terms Steps for editing the glossary term are mentioned below 1 Click the Edit Glossary action from Manage Glossary page Navigation Bar Glossary Manage Glossary Actions Edit Glossary Term EET PHPKB User s Manual Home Glossary Edit Glossary Term Edit Glossary Term Use this section to edit a glossary term the Knowledgebase Manage Glossary Create Glossary li Editing Glossary Important Note Fields marked with are required to be filled up Language English 4 Glossary Term Description Ajax is an acronym for Asynchronous Javascript and XML It labels a data transfer methad between server and browser that makes it possible that the HTML page doesn t have to be 27 4 Active Yes it should be visible in Knowledgebase Update Glossary Term Figure 153 Edit Glossary Term 2 Make the necessary changes Refer Table 28 for form detail 3 Click the Update Glossary Term button to store the updated glossary term in the knowledgebase Deleting Glossary Term s To
131. cles Recently Added Articles m Tes Article for Featured Test 3 Test Article for Featured Test Himes once Sat Feb 26 2011 Added an Sat Feb 25 2011 Auvin Motorola Xoorn Tablet with Android 3 0 Moneycomb O5 3 Matorola Xoom Tablet with Android 3 0 Honeycomb OS Viewed 29 tes since Wed Feb 23 2011 Added on Wed Feb 23 2011 pl URL Links URL Links for OPERA 0 times since Tue Feb 22 2011 Added on Tue Feb 22 2011 I don t know how to get registered in the knowledgebase system Ww URL Links Viewed 2 times ance Tue Feb 72 2011 Added on Tue Fen 22 2011 How to get registered in Knowledge Base P Subject here 3 times since Thu Feb 17 2011 Added on Tue Feb 22 2011 Most Popular Articles 6 Top Rated Articles 659 Chinese Character Set 3 Microsoft Windows Viewed 35 times ance Wed Feb 2 2011 Rang 5 5 from 1 Votes Motorola Tablet with Android 3 0 Honeycomb OS Japanese Lenguage Vend 29 imas Ved Feb 23 2011 Ratng 4 5 from 1 Votes Fi Test Artide Chinese Character Set Viewed 19 times gnos Tue Nov 15 2010 Rates 1 5 froe 1 Votes Test Article for Disclaimer Vend 15 times scr Tos Nov 23 2010 Test Article for Festured Test 14 times gnoe Sat Fed 26 2011 Subscribe to knowledgebase Get notified when new articles are added to the knowledgebase Email Address Subsenbs
132. contents here You can use the article templates to add a signature custom formatting block logo notice warning preformatted text recurring paragraph boilerplate text etc for quick insertion to your articles e phpkbve PROFESSIONAL EDITION PHPKB Knowledge Base Script i lt BODY gt SPAN Show Template 4 Active it should be visible Preview Save Cancel Figure 100 Edit Article Template 4 Make necessary changes 5 Click on Preview button to view the preview of template and Save button to make the changes permanent Deleting Article Templates You can remove the existing article template if you think it is of no use in your knowledgebase by following the steps mentioned below 1 Click the Delete Article Template Icon from Actions column of Manage Article Templates page Navigation Bar Articles Manage Templates Manage Article Templates Actions Delete Article template Icon User s Manual Home Article Templates Manage Article Templates You can create manage article templates for your knowledge base in this section Article templates are reusable preces of content including text tables images videos or any other preformatted snippets you create You can use the article templates to add a signature custom formatting block logo notice warning preformatted text recurring paragraph etc for quick insertion to your articles The page at rinky says Ma
133. ct Page Settings Feature Settings Contact Page Settings Enable Contact Page If enabled will display Ask Question link in knowledgebase header and allow the KB users to post their questions Send Contact Email If enabled email will be sent on email address specified in Contact Email Address field when KB user asks a question else only ticket will be created Contact Email Address Enter the Email address on which contact page notification will be sent and which will be used as the default From address in the EECI PHPKB User s Manual outgoing emails Enable Instant Suggestions If enabled instant suggestions of articles will be displayed to KB users when they type the content for the question Refer Tickets on page 107 for details la b e 5 ettings CONTACT rage 5ettings Explanation Article s Settings You can manage settings related to article in this section Article options and features can be controlled through these settings You can access these settings by clicking on Article Settings tab under Manage Settings Navigation Bar Tools Manage Settings Article s Settings The article settings page is categorized into four parts Article Options Article Features Meta Description RSS Feed Settings Article Options PHPKB Settings Feature Settings Article s Settings Miscellaneous Settings Article Options Enable Add Favorite For Logged In KB Users Enable Print
134. cted Languages Reset 53 Pagelofl s 4 15 Reset Page Displaying 1 to 6 out of 6 records Figure 168 Revoking Translation Right from Translator 2 Confirm the dialog box to revoke the translation right EEUU PHPKB User s Manual Language File s Management Super users can access and manage the default or self created languages You can assign and remove translators edit or delete language from this section Manage Languages option is available under Language tab of navigation bar Navigation Bar gt Languages gt Manage Languages Manage Languages Manage Languages Revoke Translation Right Manage Languages for knowledgebase hore m Delete Language Manage Languages Ld reate Languag ID RUE Names Language Configuration Translator Status Text Direction Visible amp e Actions 1 d meish Jedi Language None Assigned deloutt NA t Updated By Mike Mahon On Feb 16 2011 at 4 48 Catalan 2 Edit Language Translator Name Set Default Left to Right L 1 e Japanese Edit Language None Assigned Set Default Left to Right v p 7 Gi chinese Edit Language None Assigned Set Default Left to Right v 6 E ans Edit Language None Assigned Set Default Left to Right v g o the Edit Language None Assigned Set Default Left to Right Select Translator Assign Selected Languages Reset 4 Pageloti s s 15
135. d Tickets Closed Tickets ID Ticket Subject From 34 Pnonty s Opened On 4 14 4 Mult Language Questions Rinky Batra Low Feb 22 2011 at 3 44 PM Actions Reply Back Publish To Knowledgebase Close Ticket Delete Ticket 13 x ay organisation related question saket gupta Low Feb 22 2011 at 3 04 PM 12 4 Moving Directones N Abramson High Feb 22 2011 at 3 00 PM P Figure 131 Opened Tickets Screen Closed Tickets Submitted questions are referred to as closed tickets when they don t need admin user s attention and are transferred by admin users superuser and or editor as closed This is done generally when a ticket has been replied Navigation Bar gt Tickets gt Closed Tickets tab Submitted Tickets Questions submitted by the users from the front end are displayed here in the form of tickets You can either reply back to them with an answer to their question or publish that question as an article to the knowledgebase so that users need not to ask the same question in future When you reply back with an answer an email is sent to the uber who asked that question Once youve replied back you can mark that ticket as closed Opened Tickets Closed Tickets ID Ticket Subject From s Pnonty se Closed On s 11 gj phpkb users Ladylingua E library Low Feb 22 2011 at 3 51 PM Admin Actions Reopen Ticket Delete Ticket 13 eq organisation related question saket gupta Low Feb 22 2011 at 3 51
136. d be probably used by you every day is in front of your eyes when you log in here on your dashboard as would like to You do not need to look through the navigation bar to find a desired feature it is already here on the Home Page Required Image In PHPKB Knowledge Base Software some fields are marked mandatory when you configure any of knowledgebase features The required fields are represented with Con Paging When the list of records is greater than value specified in Records per Page setting under manage settings then the records are displayed in pages You can check page number and number of records you are viewing at any time from the Paging Navigation lt Page 1 of 56 Items 10 By Reset Page Displaying 1 to 10 out of 554 records Figure 19 Paging Navigation le Click this First Page icon to go to first page lt When you are already first page the First Page and Previous Page icons are disabled Click this Last Page icon to go to last page op op When you are already on last page the Last Page and Next Page icons are disabled Click it to go to next page from the current page Click on it to go to previous page from the current page Click here to reload the page again with the number of items specified in items per page text box Table 2 Paging Navigation Explanation of Symbols In PHPKB knowledgebase sort icons are ad
137. ded to fields that you can use to sort records Click to sort in descending order and to sort in ascending order Toggle Button To make effective use of browser space some options and details are hidden by default You can use this to see hidden details and hide them again Success Notifications Figure 20 Success Notifications 8 User s Manual After successful completion of any operation PHPKB Knowledge Base Software show confirmation notices Error Notifications When you try to perform some operation that is not allowed by PHPKB Knowledge Base Software you get error message Example If you will try to remove Editor user account who has contributions in knowledgebase PHPKB will throw an exception message 11 Approved Article s 1 Saved Article s 2 Trashbox Article s You can take one of the following actions 1 Change the User Account Details You can modify this user account and change its details like username fullname and password to assign this user account to a New User All the Articles displayed above get associated with the New User information Click on the button below to modify the user account of writer Edit User Account 2 Assign All Articles of writer to Other Existing User Select Author Choose Author to Assign Assign 3 Edit 14 Article s individually and change the Author You can edit each of the above Articles and change the Au
138. disapproved articles should be approved before they get visible to end users In PHPKB writers don t have privilege to publish the articles So whenever writer composes or modify the article it is send to pending state Editors or super user has to approve pending articles before they get published To approve the article follow the path Manage Articles gt Pending Disapproved tab gt Actions gt Approve EE PHPKB User s Manual Home Manage Articles Pending Articles 4 This section is to manage pending articles in your knowledgebase You can click on an article titie to preview it Various actions related to an article can be made visible by clicking on the 2 arrow symbol for that article You can move your mouse over the links to view the explanation Articles are displayed in the descending order of their ID by default You may click on a column title to sort the articles in that order Approved YE Featured EP Pending _g Disapproved 9 Expired Ma Saved Drafts a Search ID Article Title ss Category Created ss 833 How to create knowledgebase article FAQ Feb 14 2011 Actions Attachments Angie Edit Delete Figure 64 Approve an Article Click on approve link for the article you want to approve On successful approval of article success message is displayed Figure 65 Success Notification Article Approved Disapprove an Article Editor or super user can disapprove the approved or featured articles Disappro
139. domly Figure 217 Article s Settings Article Features Settings Article Settings Article Features Enable Custom Fields Display If enabled custom fields data will be displayed with articles See Custom Fields on page61 for details Enable Article Rating If enabled KB users will be able give feedback votes on articles EECI PHPKB User s Manual When you select this Article Rating box displays on each article page Article Rating 0 Votes ba b Rate this article SelectOne Rate Enable Hits Display If enabled article views hits will be displayed for each article in article list and on article page Enable Article Author Display If enabled name of the article author will be displayed on article page Show Author Email as Link If enabled KB users will be able to send mails to author of article Enable Related Articles Select this if you want to display articles related to article on article page Number of Related Articles Enter the number of related articles you want to display under Related Articles section on article page Show Related Articles Randomly If not selected related articles will be displayed according to their status featured then approved else selected articles are displayed arbitrarily Table 69 Article s Settings Article Features Settings Explanation Meta Description Meta Description Meta Description Source amp Article Title Article Description
140. e Navigation Bar gt Statistics gt User Statistics gt Article Contributors Tab This piechart displays the number of articles posted by each user Move the mouse pointer on any sector to view the username of admin user and article posted percentage PHPKB User s Manual Summary y Most Popular Authors Sy Article Contributors Recently Active Users Show Contributors Last 7 Days Show Article Contributors ID Author Name Author Level Articles 1 4 Administrator admin Superuser 5 z Article Title Status city lights Approved Avast Antivirus 6 released Featured Texas Grant Eligibility Approved Senate Bill Approved ID 1 5 Articles EAE Approved P 27 Figure 197 User Statistics Article Contributors Article Contributors ID This is ID of user in knowledge base Author Name This displays the user s full name and user s username in square brackets Click on it see the user details and contributions made by him Author Level This represents the level of admin user in knowledgebase Articles Shows the number of articles posted by the user Click the toggle button to view the detail list of articles posted by user List contains the article title and type of article in the knowledgebase Click the article title to see its preview Table 49 User Statistics Article Contributors Recently Active Users You can view the details of recently active members of your knowledgebase from thi
141. e Commen 135 LANGUAGES da vce bandos 138 Creatine Language File s DO MS REM 138 Creating Language Translator sessssesessesessecesoscesoecesoscecsscecesoecesoecesoesessecesoecsesseceeee 139 Language Assignments to Translators sessesessecessecessscesoscecesoecosoessscesesoecesoesesoeseeseo 140 Assigning a Language to Translator USer ccscscsscscsccccscscsccccccscsccccccscsceccccecscsccececscsseececs 140 Revoke a Language from Translator USer csscscscsccscscsccccccscsccccccscscescccscsceccccscscssescecsces 141 Language File s ManageMe nt cescsccccscscsccccccsceccccecsceccccecscsceccececscescccscsceccececscesess 142 Modifying Language ITUR INO MD a oiei 143 Polonne E ec ee 146 Relationship of knowledgebase modules with language file 147 tc R P 150 Knowledgebase Statistics Overview ccscsccccscscecsccccscsccccccscsceccccscscescccscnceseccecscesees 150 mete meres 151 Pies SUID M DIS 151 Popular Acl comico nasi divite Sees petu disc be ea cp Iu ae ere MI Pop euis 153 Top Rated EE TQ E T REUS 153 ae PHPKB User s Manual Most Discussed 154
142. e Pan Uyi E e Application Development Framework by Orade for the effident development of java applications based on Orade DB dient and serverside The framework provides the developer with predefined mechanisms OOD dasses for data access data administration and business layer development thus saving a huge amount of time Q Related Articles AJAX EEIT Ajax is an acronym for Asynchronous Javascript and XML It labels a data transfer method between server and browser that makes it possible that the HTML page doesn t have to be reloaded completely with each HTTP protocol request The novelty is that only certain parts of the HTML page are reloaded If required Wikipedia Q Related Articles Figure 150 Glossary Page Glossary page contains the list of Glossary terms with their definitions and related articles articles that contain the Glossary term link Click on the Related Articles link to view the details of articles Users can quickly jump to a specific term s by searching for it from the search box on glossary page Moreover users can view the list of glossary terms starting with specific alphabet by clicking on the corresponding alphabet link from alphabet list displayed on page Create Glossary Term s Super users and editors can create unlimited number of Glossary terms by following the steps given below 1 create a new glossary term click Glossary in the Navigation Bar and then s
143. e category page is to use the Shortcuts Links at the top right corner of admin control panel header Click on the shortcut links a drop down menu get displayed Click on Create Category option 2 Navigation Bar Create category page can also be opened from Create Category option of Category tab under navigation bar Refer Figure 30 for screen details NES PHPKB User s Manual Navigation Bar gt Category gt Create Category 3 Dashboard Shortcuts You can also create category via a Create Category option of Dashboard Shortcuts Refer Figure 31 for screen details After selecting the option create category page will be displayed as shown below Home Categories Create Category Create Category Enter the details of the new category to be created and click Save Category you are unsure what a certain option means simply place your mouse over the help icon for more information 3j Public Categories 28 Private Categories Create Category Important Note Fields marked with are required to be filled up Language English Category Name lt Category Public Private Parent Category PUBLIC Only Parent Category Description 28 max 250 Chars Save Category Cancel Figure 29 Create New Category B Fill New Category Details Language Displays the language for which category will be created You can change the language from the language drop down on header
144. e file first PHPKB software provides you with one default language file i e English However you can create your own language files When a language file is created it is blank by default You have to provide translations for the language To create the language file follow the steps mentioned below 1 Openthe Create Language form from the Create Language option under Languages tab Navigation Bar Languages Create Language an PHPKB User s Manual Home s Manage Languages Create Language Create Language Create New Language for Knowledgebase sl Manage Languages PI Create Language Important Note Fields marked with are required to be filled up Language Name Select Language Mame Language Text Direction Text Left to Right Text Right to Left Visible E No it should not be visible in the Knowledgebase Create Language Cancel Figure 165 Create a Language Manage Languages Language Name Select the name of your language from the available list of languages in drop down Language Text Direction Specify the display order of text for language selected Some languages like Arabic are written in a form known as right to left RTL in which writing begins at the right hand side of a page and concludes at the left hand side gt Text Left to Right Select this if text runs from left to right in your language gt Text The right side Select this if text runs from right to left in y
145. e knowledgebase 15 User s Manual Glossary Terms Management Editors and super users can manage the glossary of frequently used items of your knowledgebase from glossary tab of Navigation bar Navigation Bar gt Glossary gt Manage Glossary Home Manage Glossary Manage Glossary Terms Manage glossary of f frequently used terms here Glossary terms are highlighted where they appear in the article content in front end and appropriate description is shown on mouse over Manage Glossary la Create Glossary Edit Glossary Delete lossary ID Glossary Term se Definition Active se Actiogs 7 Knowledge The use of knowledge which enables direct action 4 lE for capitalization e g competitive advantage organization productivity 6 ASP NET Very powerful framework NET for the creation of state of the art web apphcations under Windows Server Figure 152 Manage Glossary Terms Manage Glossary Terms Interface Explanation ID Auto generated serial number of glossary term in database Glossary Term The word or phrase defined in your glossary This word phrase is highlighted in all your knowledgebase article text Definition Explanation of the Glossary Term that you want to display when the KB user clicks on the glossary term Active Cross in column value represents Glossary term neither be displayed on glossary page nor auto linked with article and vice a versa for tick v value Cli
146. ed Feb 23 2011 Soucadion URL Links for OPERA Added on Tue Feb 22 2011 Education URL Links Added on Tue Feb 22 2011 Education E Subject here Added on Tue Feb 22 2011 Edticabion Most Popular Articles PHPKB Knowledge Base Script will dynamically create and display the list of your most popular maximum number of times viewed articles on home page allowing your knowledgebase FAQ to become more valuable with each interaction Super users can control the display and number of popular articles from manage setting Users can also subscribe to RSS feeds of popular articles O PHPKB User s Manual Most Popular Articles Chinese Character Set Viewed 35 times since Wed Feb 2 2011 E Motorola Xoom Tablet with Android 3 0 Honeycomb OS Viewed 25 times since Wed Feb 23 2011 Test Article Viewed 19 times since Tue Mov 16 2010 Test Article for Disclaimer Viewed 16 times since Tue Nov 23 2010 Test Article for Featured Test Viewed 14 times since Sat Feb 26 2011 Figure 12 Most Popular Articles Top Rated Articles PHPKB Knowledge Base Script will dynamically create and display the list of your top rated highest voted articles on home page allowing your knowledgebase FAQ to become more valuable with each interaction Super users can control the display and number of top rated articles from manage setting Users can also subscribe to RSS feeds of top rated articles Top Rated Articles B India Business Quiz 45
147. ed on every KB page of front end section Meta Description tag on article page will take the description of article as its content if article has description else article s title content based on Meta Description Source setting Admin Section Settings Admin Section Settings Records Per Page 10 Minimum Value 15 Miscellaneous Settings Admin Section Settings Records Per Page Enter the number of records per page you want to display under admin section AdSense Integration PHPKB provides seamless integration of AdSense codes into your Knowledge Base Article System Its Auto Insert feature inserts AdSense codes into each article automatically so that you can profit from visitors clicking on your ads All you need to do is to simply specify your AdSense ID in the manage settings screen of Admin control panel PHPKB automatically inserts the AdSense units color blended with rest of website into your knowledge base articles to get maximum click through rate You can access these AdSense integration settings from AdSense Integration tab of Manage Settings Navigation Bar Tools Manage Settings AdSense Integration PHPKB User s Manual PHPKS Settings AX Feature Settings X Article s Settings 2 Miscellaneous Settings X AdSense Integration Google Adsense Settings This setting will turn On Off the display of Google Ads in every article of the knowledge base with your Adsense Publisher ID Turn on Google Adsense
148. edge Base Software is the most unique online HTML Editor which provides advanced editing facilities designed to create stylish content Advanced doesn t mean complicated All dialogs provide you with an easy to use interface Have a look at the screenshot wea te ga LA BAA so elev ve if A Tag gt Fond Nace Sze U E A gt 4 nor won e Heading 1 SI Als jo Border ip i Heading 2 a e eee ee eeeee og gt Heading 3 9 managere T Jd HUNEENMENM Ez 3 Text Formatting Sees aan ybi 4 0 i For Custom Colors Mere Calaras Arsi Arial eria gt gt I amp cid Book Book Antiqua mm LDcucmwen 1 div v v Fare ground Puk Background Pick 2 Z Table Advanced Decor Case Mery aps Yetka fe Not Set Nor Set Nor Ser Le Not Set Y Underline C Captakze Smal Capos C5 Superscrot WYSIWYG editor is fully compatible with all the majorly used browsers including Internet Explorer Netscape Navigator Mozilla Firefox Chrome Opera etc WYSIWYG Editor of PHPKB Knowledge Base Software is full of features and provides essential HTML editing functionalities with total control of the styles EE PHPKB User s Manual Admin Dashboard The home screen or the dashboard is shown when you log in or c
149. ee is what you get editor You can quickly create stunning HTML documents without any HTML and coding experience Moreover with PHPKB Multi Language edition you can create articles in different language just by choosing the requisite language from the language dropdown on admin control panel header An unlimited number of articles FAQ question answer combinations can be created Article Interface on Front End Articles are published under categories on front end End users can view article page by clicking on the article title from the list of articles displayed under category page Article page contains the article details like title question its content answers article author rating views user comments attachments custom fields categories under which it is filed etc article options on right side specify the various actions that can be done with on article Article page also contain the related articles articles that are alike the article Home Categories Web Resources Subscribe to Article Difference between PHPKB 2 and PHPKB 6 2 Print Article Article Number 12 Rating 4 5 from 2 votes Last Updated Sat Mar 13 2010 10 08 AM i Email Article to Friend Here is the list of differences between your version 2 0 and the latest release 6 0 1 Version 2 0 does not allow you to post a single article in more than one category where as you can posta 21 Export to POF single article in multiple categories in version
150. efault Left to Right v 11 F zm Danish td Edit Language None Assigned Set Default Left to Right v id Figure 174 Deleting a Language 2 Press OK to confirm the Delete Selected Language dialog box If Language has no items under it language will be deleted else a warning window displaying the details of all the associated items with language appears Alert The selected language could not be deleted as there are following items associated with this language in your knowledgebase e 3Public Categories e 4 Articles e 3News Suggestion You can hide this language so that it doesn t appear in Front end This way everything related to this language will remain safe in the knowledgebase OR Delete Anyway Are you sure you wantto delete this language permanently from your knowledgebase Clicking on DELETE button will remove everything associated with this language from your knowledgebase This action cannot be undone What will happen if delete a language file All categories public amp private associated with that language would be permanently deleted All articles associated with that language would be permanently deleted along with the following items related to those articles a Attachments Comments Favorites Ratings Subscribers Traffic Visits news items associated with that language would be permanently deleted All glossary terms associated with that language would be permanently deleted All
151. elect Create Glossary option Navigation Bar gt Glossary gt Create Glossary EEUI PHPKB User s Manual Home Glossary Create Glossary Term Create Glossary Term LL Manage Glossary Language Glossary Term lt a og nee NEL A LIO M bo Create Glossary Important Note Fields marked with are required to be filled up English au w Glossary Term Description Active 7 v Yes it should be visible in Knowledgebase Save Glossary Term Cancel Figure 151 Create Glossary Term Create Glossary Term Interface Explanation Language Glossary Term Glossary Term Description Active Save Glossary Term Cancel 2 Fill the glossary details Language in which Glossary Term will be created To change the language click the language dropdown in header bar Note Language field is available only in ML edition The word or phrase that you want to define Note This field is case insensitive and contains unique values Explanation definition of the glossary term If checked will display the glossary term on glossary page in end users interface and also auto link the glossary term with article contents Click this to save the glossary term to knowledgebase By clicking on this all your changes will not be saved and you will be returned to manage glossary page Table 28 Create Glossary Term Interface Explanation 3 Click the Save Glossary Term button to add the glossary item in th
152. elete Ticket Reopen Ticket Setting Privileges Manage Settings Access Statistics Optimize Database KB Backup Import from CSV Generate Sitemap Enable AdSense Ads Table 18 Privileges assigned to different level of users EE PHPKB User s Manual Creating User Account s A Open the create new user window To create a new user click Users option from navigation bar and then click Create User option Refer Figure 115 Or you can open it from dashboard shortcuts by clicking on Create New User option Refer Figure 116 or by clicking on Create User link under shortcut links straightaway Refer Figure 117 Create User gt This section allows you to create new user accounts in the knowledgebase Fill up the form below with details of new user to be created and click Save User button Note 4 Admin users are already created out of 5 allowed Upgrade License Manage Admin Users amp Manage KB Users amp Create User Search Users Important Note Fields marked with are required to be filled up Username Check Availability Password v Translator option is visible only Confirm Password in ML edition Full Name d Email Address Check Availability Status Choose Status Superuser Default Language ENS mot Translator Se i yes No see ene By deafult Knowledge base is FRONT END USERS Member Save User Cancel loaded in language choosen
153. eneral Knowledge Parent Sub Categories Bb Figure 192 Category Statistics Summary Report Sub Categories 223 Category Statistics Summary Report Total Number of This represents the total of all the knowledgebase categories Categories Public Categories This is total of all public categories including both visible and hidden of your knowledge base Private Categories This is total of all private categories including both visible and hidden of your knowledge base Visible Categories This represents the total of private and public categories which are visible to knowledge base users Hidden Categories This displays the total of private and public categories which exists in knowledgebase but categories are not visible to knowledgebase users Sub Categories This displays all the categories which have some parent category Most Popular Category This represents category which has maximum number of views from all its articles 162 PHPKB User s Manual Least Popular Category This represents category which has minimum number of views from all its articles Table 44 Category Statistics Summary Report Popular Categories Use this screen to see information about your knowledge base s most viewed article categories Either Click on Popular Categories tab from Category Statistics or click on Popular Categories link from Knowledge Base Reports page Navigation Bar gt Statistics gt Category Statistics gt
154. ess 78 Previewing Article Template 80 Modifying Article Temiplatels sah E E tn NU FECE G SEE 81 Deleting Article T mplatels ERE GIO FIF GEH DEUS PV OSA PPM 81 Using Templates in Articles 82 4 e 85 DI Loic pepe DO FED POLEN EUR IE DEUM 85 ndi m T 85 KB USCIS m M 87 Privileges Assigned to each User Level eee eene eee eene enne nnne herren rone 88 Creating User Account s D P QU VR SUPR IDEE SUR RN GG FI 91 Users EXP IU UbUvd E EXE dd EE Rb pM I 93 Previewing USET cd pi UE EN DUI IE KH DOMI 95 Modifying User s MEN PIN EDEN FA M INR 97 r 98 E 99 USER GROUPS VEDI E MN MEO PLANE nu NE UNES MAINE PR DM 102 Creating User Groups 102 User Groups Management 103 Previewing Group Detaills scsccccscscscsccscsccccccscsceccccscscescccecscsceccecscssescecscsceceececscesescecces 104 Were a 104 105 T
155. ews Page 115 Glossary Page 122 Comments Page 129 Languages Page 137 Statistics Page 149 User s Manual Categories EE PHPKB User s Manual CATEGORIES Category is the one of the highest classes to which the objects of knowledge or thought can be reduced and by which they can be arranged in a system Categories are used to structure your knowledgebase articles into easily manageable portions When there is large number of articles they can be categorized to ease the users in locating the relevant information Suppose a company deals with electronic gadgets then it can divide its FAQ in different categories of mobile phones televisions laptops etc An unlimited amount of categories and sub categories can be created in PHPKB software Root categories who do not have any parent category are displayed at home page with their description and article count of category itself and all subcategories under browse categories User can traverse through any of category by selecting category from Select Category drop down menu Browse Navigate Categorie Beauty amp Health as eneral Knowledge Li Arts and Entertainment 69 Li Automobiles 50 Lj Best P _ Encyclopedia Li Book Reveiws 32 j Business 224 L Career Quiz Questions a Health and Fitness Li Centrifuge 1 Li Communication 8 mi Compu E EEU Education 89 Electronic Equipments 14 FAQ 0 Food amp Drink
156. f you have deleted the featured article and restoring it from trash now it will be shifted to featured articles after restore Article Attachments Attachments are the documents files that are attached with Articles Attachments are displayed in end user section on article s page with their views number of times seen downloaded and attachment size Posted by Administrator Tue Oct 12 2010 at 10 15 PM This article has been viewed 178 times Filed Under Ramesh Web Development Attachment Count Attachments a 0 5 seo optimization pptx 0 Views 26 92 KB 3 seo interface psd 0 Views 7 2 42 Comments rx Q Attar l mm nxntc 7 v in ILS LIS i IL E 19 Attachments used in Advanced search if Search File Attachments Setting is enabled in Manage Settings You can enable the setting from ae PHPKB User s Manual Navigation Bar gt Tools gt Manage Settings gt Miscellaneous Settings gt Search Settings gt Search File Attachments Search Settings Search Results Per Page 10 lt Search Custom Fields Search File Attachments Iv In admin section you can add or delete the attachment from Attachments action on manage articles page Refer Figure 41 for screen details Home Articles Article Attachments Attach Files a You can add file attachments to an article in this section
157. fer Figure 118 for screen details Navigation Bar News Manage News Edit News icon Edit News Use this section to edit a news item in the knowledgebase igs Manage News 55 Create News Editing News Important Note Fields marked with are required to be filled up Language m English News Title Google Launches Type Applications in 1 4 Languages Content Hu Obj LJ 5 7 Size A Paragraph 9E He xd Media fy lt gt UU A2 mike Flash Google launched its Transliteration IME desktop application thal allows users to type in 14 languages using a Roman keyboard with or without an Internet connection Users type the word the way it sounds using Latin characters and Google Transliteration IME will convert the word to its native script the Internet search engine said in a statement Google Transliteration IME is available as a free download It was conceived and developed in India at the company R and D Centre here and is currently available in 14 languages Arabic Bengali Farsi Persian Greek Gujarati Hindi Kannada Malayalam Marathi Nepali Punjabi Tamil Telugu and Urdu The Google Transliteration IME currently supports Windows 7 Vista XP Our IME enables Indian users whether they are businesses students or teachers to create content and communicate effectively in their local language Google India Senior Product Manager Rahul Roy Chowdhury ay
158. ferent sections Each section has it s expand button name file name where these variables will be used News Page Section news php Figure 172 Edit Language News Section Click expand button to see the variables available for translation under the section News Page Section e Text to Translate Translation Fields Knowledge Base News Knowledge Base News Published cd Viewed Yvd Published on cd Viewed vd times Limes Posted on cd This news has been Posted 0 This news has been viewed 9 4 times viewed vd times There is no news to show in the There is no news to show in the knowledge knowledge base Save Changes Figure 173 Edit Language Expanded view of News Page Section You got the original string on the left Text to translate and the field for its translation on the right translation For instance suppose for English language you want to display the Knowledge Base News as News only then you can write News in the text field provided in front of Knowledge Base News Similarly you can write the translations of other languages in the text field specified in front of text to translate fields While translating you may see some special words symbols in between 96 96 You are not supposed to change or translate these words symbols as they have predefined meaning Refer Table 33 for their meaning For example to translate published
159. field checkbox and dropdown menu Required Tick in column value represents that this field is mandatory and article creator has to fill value for this field while article editing Cross icon 3X represents optional fields Actions Edit Custom Field Click on this to update the custom field particulars See Modifying Custom Field s on page 64 Delete Custom Field Click this to delete the custom field then it will no longer be displayed with published articles and to admin users while creation or editing of documents articles Refer Deleting Custom Field s on page 64 Table 13 Manage Custom Fields Interface Explanation 6 PHPKB User s Manual Modifying Custom Field s You would be able to edit the custom fields of your knowledgebase by going through the steps given below 1 Click the Edit Custom Field icon from Actions column of Manage Custom Fields for the custom field you want to edit Navigation Bar Articles Custom Fields Manage Custom Fields Actions Edit Custom Field icon Edit Custom field page is be displayed as presented below in screenshot Home Articles Custom Fields Edit Edit This section is to create new custom fields in your knowledgebase Increase depth of knowledge organization and filtration with searchable custom fields Manage Custom Fields Create Custom Field Editing Custom Field Important Note Fields marked with are required to be filled up Language Ri English Fie
160. from Dashboard Figure 117 Viewing User Accounts from Shortcuts Shortcuts Links 3 Dashboard Shortcuts can also be used to view user accounts Click on Manage User Accounts option After selecting the appropriate option the Manage User page will be displayed as shown below Home Manage Users Manage Users MN This section allows you to manage admin users in your knowledgebase Admin users include writers editors and superusers i e people who can access the admin control panel Tip As superuser you cen edit or delete the account of writers or editors however you cennot edit or delete the account of another superuser due to security restrictions 1 Note 41 Admin users are already created out of 50 allowed Upgrade License 2 Manage Admin Users Manage KB Users amp Create User Search Users Edit ID Full Name Email Username ss User iia Status User Since Action 156 amp Santosh Kumar s santosh kumar Superuser v Jan 18 2011l nal 164 4 test 54 testtest Superuser Feb 7 2011 NA 89 4 test 4 testing Superuser v Jul 9 2010 NA 161 4 111 Dq 99999999999999 Superuser v Jan 26 2011 NA 95 amp susuerte 54 susuerte Superuser Jul 22 2010 106 Section 1 Section 1 Writer v Aug 23 2010 3 amp Writer writer Writer v Dec 22 2009 8 88 8 testi lea testi Writer v Jul 7 2010 amp amp 137 diana dianaross Writer v Nov 18 2010 o8 8 sri srisri Writer Aug 2 2010 Page
161. hat display the variations population density Sy Feb 19 2011 at 11 58 Note Posted On Delete ino Level Superuser Editor Name have inserted the chart Check it and give your reviews Feb 19 2011 at 12 10 PM Level Editor Figure 82 Viewing Article Notes Viewing Article Notes Interface Explanation Admin User Name Name of the admin user who have added this comment note Click on name to preview the user details Note Posted On Date and time details when note was added by the admin user a PHPKB User s Manual Level Level represents the role of admin user in knowledgebase Note Content Message Comment Opinion added by admin user Edit Note Click here to Edit the note content See Modifying Article Note s on page 68 Delete Note Click here to delete the note See Deleting Article Note s on page 68 Table 14 Viewing Article Notes Interface Explanation Modifying Article Note s 1 To edit the article note click on the edit note icon for the note you want to edit amp Raylene Ellenberger Feb 19 2011 at 11 58 AM Level Superuser Article is very good but add the chart that display the variations in population density Save Cancel Figure 83 Edit Article Note 2 Make changes in the text area containing your existing contents Click Save button to make the save the changes made Note Privilege to edit article note is with super user only Deleting Article Note s 1 Todelete the a
162. he one who has edited the article Saved On Date and time details when version was created Actions Delete Click this if you think that version is no longer required and to EN PHPKB User s Manual remove it from the article version list See How to Delete Article Version on page 51 Restore Click this to rollback to previous version See How to restore Article Version on page 50 Previewing Article Version You can preview the version by clicking on the article title column of the version on Article Versions screen Navigation Bar gt Articles Tab gt Manage Articles gt Versions gt Article Title Preview shows the title content keywords and description of article at the time version was created Preview Version x Version ID 13 Title Motorola Tablet with Android 3 0 Honeycomb OS Saved By Mike Mahon admin in com Saved On Feb 23 2011 at 3 55 PM Keywords motorola xoom tablet android 3 honeycomb tablet Meta Description The Motorola Xoom is one of the first tablets to run on Google Android 3 0 Honeycomb operating system the first Android version intended for tablets Content Motorola s press conference today was likely one of the biggest moments of the entire week The Motorola Xoom one of the first tablets to run on Google s Android 3 0 Honeycomb operating system the first Android version intended for tablets was just unveiled atthe Consumer Electronics Shaw here Verizon will be the Motorola
163. he translator from the translator dropdown Dropdown list has name and email addresses of all translators of your knowledgebase 3 Check the checkboxes for the language s you wish to assign to translator Checkboxes are disabled for languages that are already assigned to some translator 4 Click Assign Selected Languages button to assign the language s to selected translator Revoke a Language from Translator User In case you have assigned a wrong language to translator you can withdraw it and assign it to some other translator To revoke the language translation right from the translator follow the steps given below 1 Click the Revoke Translation Right icon next to translator name on manage languages screen Refer Figure 169 for screen details Navigation Bar gt Languages gt Manage Languages gt Revoke Translation Right Icon Manage Languages 4 Create Language ID Language Name se Lang The page at httpc laptop acerl s yz Actions 1 5 Mj English o You are about to Revoke the Translation Rights from Translator Name Are you sure Right r x Catalan to Right v CI Cem iz Japanese to Right v LI 14 l Chinese P jt Language Transistor Name eft to Right Edit Language None Assigned Set Default Left to Right v L Thai Edit Language None Assigned Set Default Left to Right g Select Translator Assign Sele
164. hed the much awaited Tata ARIA in India on 11 October 2010 Tata ARIA is priced between Rs 12 91 lakhs to Rs 15 50 lakhs The car will be made available in 25 cities through 69 dealerships Read the Latest Read More Business Centrifuge Communication 5 Top 10 SUV Cars in India Viewed 4834 times since Sat Jul 10 2010 Check out the Top 10 SUV Cars in India Here s a guide to the top 10 SUV s available in the Indian Market A Education sport utility vehicle SUV is a generic marketing term for a vehicle similar to a station wagon but built on a light truck Read More Computer and Technology Electronic Equipments Figure 28 Category Page Category Types In PHPKB knowledge base categories are divided as Public Categories Public categories are visible to all end users Any user from public accessing your knowledgebase can see the public categories and all its sub categories and articles Private Categories Private categories are visible only to KB members Refer KB member on page 87 when they logged in from member s area Refer Figure 27 for screen details KB members can see those private categories which are associated with user groups of whom he she is member of Private categories are used to maintains the of information authentication Creating Categories A Open the create category screen The new category screen can be opened in different ways as mentioned below 1 Shortcut Links The swift way to open a creat
165. his business in the market Yes 02 Has the joint venture association submitted all required documentation to commence this business Yes No EN PHPKB User s Manual Modifying Article Templates To make changes in your knowledgebase templates follow the steps mentioned below 1 Click the Edit Template icon from Actions column of Manage Article Templates page for the template you want to edit Navigation Bar gt Articles gt Manage Templates gt Actions gt Edit Template Icon Edit Article Template page will be displayed as presented below in screenshot Home Article Templates Edit Article Template Edit Article Template You can create manage article templates for your knowledge base in this section Article templates are reusable pieces of content including text tables images videos or any other preformatted snippets you create You can use the article templates to add a signature custom formatting block logo notice warning preformatted text recurring paragraph etc for quick insertion to your articles Manage Templates Create Templati Editing Template Important Note Fields marked with are required to be filled up Language s English Author Administrator m Template Title Default Article Template for English Content gt g Sire aia x Ram A E E 3 w Information Title Information content Put here some hints and tips Put Article
166. icking on its title Deleted articles are displayed in the descending order of date they were deleted on Hits gg Deleted On ge 21 Feb 18 2011 Actions Purge Restore 839 Test draf adding general stuff 0 Unrated 0 Feb 17 2011 Figure 55 Purge Article Confirm the dialog to delete the article for forever or cancel to keep it in trash Delete message notification is displayed on successful deletion of article Figure 56 Success Notification Article Purged EN PHPKB User s Manual Restoring Articles from Trash Box Super users can restore the article back to its original status even after they have been deleted To restore the article click on restore link from actions column of trash box Navigation Bar gt Articles gt Trash Box gt Actions gt Restore Home Articles Trash ua Trash Box 4 This is a recycle bin for deleted articles ke can restore sum or erben them from the knowledgebase You can preview an article by clicking on its title De of date they were deleted on Trash Box E Selected Article will be Restored Back to their Original Status Are you sure ID Article Title g y tS gq Deleted On se 810 4 text 21 Feb 18 2011 ctions Purge Restore 839 m Test draf adding general stuff 0 Unrated 0 Feb 17 2011 Figure 57 Restore Deleted Article After restore article will be moved to the article list where it belonged before deletion For instance i
167. iew Statistics about the terms for which users of your knowledge base have searched either click on Search Statistics tab from Navigation Bar or click on Search Statistics link from Knowledge Base Reports page Navigation Bar gt Statistics gt Search Statistics Search Summary Use this screen to see an overview of the terms for which users have searched in your knowledge base You can view the search summary in two ways Click on Statistics tab in the navigation bar and then click the Search Statistics Click the summary tab Navigation Bar gt Statistics gt Search Statistics gt Summary Tab Or you can click the Statistics tab from navigation bar and then click the Searches Summary link on the knowledge base reports page y Summary Zp Successful Searches E Failed Searches Total Searches 2608 14 3 w Successful Searches 2242 Most Popular Search Search Knowledgebase X Failed Searches 366 Most Failed Search Covalent Recently Successful Search chaplin Recently Failed Search spaul Last 7 Days pi Delete Successful Searches Failed Searches Search Summary Figure 199 Search Statistics Summary Report Total Searches This is number of unique searches Successful as well as unsuccessful made PHPKB User s Manual by the KB users Successful Searches This represents the unique successful searches made by the KB users Most Popular Search This displays the term for which users of your k
168. igation Bar gt Articles gt Manage Templates gt Create Template Home Article Templates Create Article Template Create Article Template You can create manage article templates for your knowledge base in this section Article templates are reusable pieces of content including text tables images videos or any other preformatted snippets you create You can use the article templates to add a signature custom formatting block logo notice warning preformatted text recurring paragraph etc for quick insertion to your articles 1 Manage Templates Create Template Important Note Fields marked with are required to be filled up v Language English w Template Title Content BOF 8 H x 22 A e d mm B Vy A E 3 Hi B lt BODY gt lt BR gt Template Status Active it should be visible Preview Save Cancel Figure 96 Create Article Template B Fill in the article template details Create Template Interface Explanation Language This shows the language selected in language drop down under which For ML Editions Only templates will be created Template Title Title or heading for template Multiple templates with same heading are not allowed in PHPKB Knowledge Base Software Content Body of your template You can add formatted text tables images videos flash and HTML code to format your template content Template Status If checked article temp
169. ils when ticket was closed by Admin user Actions eReply Back Click this to send the reply to the user Refer Replying Back to Tickets on page 110 for details e Publish to Knowledgebase Click this to publish the ticket as article in knowledgebase Refer Publishing Ticket as Article on page 112 for details e Reopen Ticket Click this to put the ticket under work queue again See Reopen Ticket s on page 113 for details e Close Ticket Click here to close the ticket See Close Ticket s on page 113 for details e Delete Ticket To delete the ticket permanently from the knowledge base click on this option Refer Delete Ticket s on page 114 for details Table 24 View Tickets Interface Explanation EET PHPKB User s Manual Replying Back to Tickets You can answer to the KB user s Question by sending the reply to ticket 1 For sending reply click on the Reply Back option action from Manage Tickets page Navigation Bar gt Tickets gt Opened Tickets gt Actions gt Reply Back Opened Tickets 4 Closed Tickets o Send Reply to Ticket Important Note Fields marked with are required to be filled up Language wi English w Title Moving Directories Answer Home Objects L Sze Persgraph Ec x c9 wv Media eo Bi UUa A2 Flash We are evaluating your software and would like to know if we can single files or folders to new names and locations
170. in Users Create Admin User Manage Member Users Create Member User Category Privileges Manage Categories Create Categories Article Privileges View Own Articles View All Articles Add Article Edit Own Articles 88 Super User Editor ooo oo o Remove from Favorites ea Writer oo o oO User s Manual E Edit All Articles o o Delete Own Articles v Delete All Articles o Add Attachment To Own Articles 9 o Add Attachment To All Articles e o Search Articles e X Approve Articles 9 Q Disapprove Articles 9 Make Featured Article e 9 o Make Non Featured Article e e e Reset Rating of Article 9 Remove Expiry of Article e Edit Own Saved Drafts e 9 o Edit All Saved Drafts v x Publish Own Saved Draft e 9 o Publish All Saved Draft e o Discard Saved Draft e VI o Create Custom Fields e 9 o Manage Custom Fields 9 Access Trash Box e Purge Articles 9 o Restore Articles Manage Subscribers 9 Participate in collaboration e o v Edit Collaboration Notes 9 o Delete Collaboration Notes o Comment Privileges Approve Comments Disapprove Comments 9 Edit Comments 9 o PHPKB User s Manual Delete Comments News Privileges Manage News Create News Glossary Privileges Manage Glossary Create Glossary Ticket Privileges Access Tickets Send Reply on Ticket Publish Ticket to Knowledgebase Close Ticket D
171. in the template 4 The contents of template are now part of article You can insert multiple templates into an article by repeating the steps from 1 to 3 OT PHPKB User s Manual Users o PHPKB User s Manual USERS Users are those persons who can access the knowledgebase Separate section for users has been created in PHPKB so that you can easily manage and restrict the knowledge for the people working with you on knowledgebase Types of Users Users in PHPKB Knowledge Base can be categorized as Admin Users and KB Users PHPKB USERS Admin Users Au Figure 105 Types of Users Admin Users Admin Users are members of admin section PHPKB Knowledge Base divide Admin Users into three levels according to the privileges assigned to them 1 Super user has full control over the knowledgebase Every possible operation in PHPKB Knowledge Base Software can be executed by users of this level 2 1 would like to EE 2331 Pd NU Ee at New at I gt T my M ut e m j j 2 i A total of 42702 article views from 2011 01 24 to 2011 02 07 ey ov uin Mi 223 p 1 i 3 bes E Penuing Ope Tchats Mi o5 stas Art 7 sbatler Owed 3 4 1 up T saver 1 Figure 106 PHPKB Knowledgebase from Super 5 Perspective ae PHP
172. incorrect Click Forgot Password button to reset your password or contact administrator for assitance Note You ll be unable to login for 15 minutes in case you try wrong login attempt for 5 times x30 PHPKB User s Manual Admin Control Panel Interface at Glance PHPKB Knowledgebase has easy to use highly interactive Graphical User Interface with demotic and innate interface elements User does not require retraining to start using PHPKB Knowledge Base Software The use of AJAX makes the application to be faster or more responsive as sections of pages can also be reloaded individually which reduces the bandwidth usage and load time The interface of PHPKB is divided into two parts Header Section and Workspace Area PHPKB Header Weicome Adruwestrator Levet Supereser PHPKB Workspace Approved Articles A Thes serhan te marnage approved arbubus You cat CROP om am sihis casus te un afit can rra mah on Pee LS iarra operei foli Yeu cam rome quas rhoubt pv fut f Qo view Pat feces ang qe onde Of fne By You ay Or CORR nt 10 por a aeos nx ode o Y 5 1 1 ow tei ee et 2005 2811 Header Section PHPKB Header section includes admin user details shortcut links and navigation bar Header section is displ
173. inenestaccdtahessuentsuwiadteadensterassentosteaniebieuetedeadeasperniaeatortasten 179 Subscribe to Knowledgebase cecscsceccccscsccccccscsceccccecscsceccecscscescececsceseececscsseccecscucesessess 180 EE PHPKB User s Manual Category Page Setting KE IP A 181 News Page SOLOS 181 L p Pape 182 Comimelr II ID IPM S ea ecw te erecta 182 183 Eonract Paese 183 E E 184 Article OI 184 epe RUE 186 Meta Description P MM DEN IMEEM MT FUR ENDE ounces 187 ESSO E 188 Miscellaneous Settings 188 UA mem 189 SACI 189 File UnlGadg Sel im 190 Miscellaneous EU 190 SEO Friendly URL S SetUlligS 191 PP Bieta TUE 191 Admin Section Settings 192
174. ines and can increase your page ranking SEO Friendly URL s PHPKB Knowledge Base Software allows you to choose between three types of SEO URLs Professional SEO URL s If you choose this URL will be displayed with title and id e g http www articlediary com article article title is here 1 html Simple SEO URL s If you choose this URL will be displayed with title only as e g http www articlediary com article article title is here html Classic SEO URL s If you choose this URL will be displayed with article category news keyword and id e g http www articlediary com article 1 html Table 76 Miscellaneous Settings SEO Friendly URL s Settings Explanation PHPKB Meta Tag Settings PHPKB Meta Tags Settings Meta Keywords general knowledge interesting articles article directory 100 Chars Meta Description Article Diary Knowledge Base Your Daily Dose of Cool Interesting and Amazing General Knowledge Articles Pictures and Videos to see when you are fr v Max 150 Chars Figure 225 Miscellaneous Settings PHPKB Meta Tag Settings EECI PHPKB User s Manual Miscellaneous Settings PHPKB Meta Tags Settings Meta Keywords Enter the keywords for Meta Keyword tag s content that will be displayed on every KB page of front end section Meta Keyword tag on article page will take the keywords of article as its content Meta Description Enter the description for Meta Description tag s content that will be display
175. ints of the news item encouraging users to click the link Refer Figure 7 for screen details of news display on end users home page KB users can see list of all the news of your knowledgebase from the NEWS link on header News List item represents news title published date and number of views along with first 325 characters of news content Super user can regulate the items per news page from Search Results per Page setting under Miscellaneous Settings of Manage Settings Manage Settings gt Miscellaneous Settings gt Search Settings gt Search Results per Page Google Chrome 05 Fame Leaked News Title Some details about it the upcoming Googie Chrome 05 based netbook are leaked and the specifications look delicious indeed The Chrome OS devices will be powered by an NVIDIA Tegra chipset with an ARM processor which uses less power and gives better performance than current Intel Atom chipsets The Tegra chipset is Read Full News evap Start peepee Cloud M n the coming weeks you will find that your Google Docs eccount will allow you to upload any kind of file for online storage Google Docs will support uploading any kind of file as long as it is under 250MB in size You will then be able to store your videos raw images zip files etc in your Docs account with the same sha Read Full News ir saben nora For Next 2 World Cups The Vo between ace indian sh
176. is presented on mouse over of category In instance if article is published under multiple categories Multiple Categories is written under the column entry Click on category to view name of categories under which article is filed Visible sf Shows that article is visible to front end users In the column value makes it hidden Click on the icon to change its visibility Comments Displays the number of users comments on the article Click the number to view the article comments if number is greater than 0 See Comments Management on page 131 EN PHPKB User s Manual Ratings It displays the average rating total of article rating score divided by number of votes since the counter reset Note When no votes have been casted for an article Unrated displays Hits Number of times this article has been viewed by your KB users end users Updated Last month date and year on which admin user made a change to the article Versions Versions of your articles will automatically be saved as you edit articles The numeric figure displays number of versions for this article Refer Article Versions on page 49 for details Options Click on toggle to view the actions associated with article Actions allied with different type of articles Tabs of Manage Articles represent articles of different status type Each type of article has few different set of operation that can be performed on it By clicking the toggle button z you can see the
177. is suggested not to write summary of more than 160 words Make Featured Check this and mark this as a featured article if you want the article to appear in the Featured articles section of your knowledge base s front Page and get priority in published articles Article Expiry Check this to set the time limit for article up to when it will be accessible by KB users end users You can set expiry days in between 365 days from current date Custom Fields This displays the custom fields you created for your knowledgebase article s either a text field or a list of options in form of checkbox dropdown You can leave a custom field blank if it is not specified mandatory and marked with required icon Refer Custom Fields on page 61 for detail description Show Article Uncheck this if you don t want the article to get displayed to KB users after publishing O PHPKB User s Manual Preview Article Shows preview of the article with the latest even unsaved changes as it will be published to the front end users See Figure 37 for Previewing Article s screen details on page 42 Save as Draft Saves changes as your personal draft You can continue to edit this draft later and save it as an article or delete eventually Refer Saved Draft s Management on page 43 Save Article Click this to save your changes and store the article in knowledgebase Cancel Click this to return to Manage Articles page without saving your changes C Save
178. is to change the visibility of the news item Last Updated This displays the date last time news item was modified Actions Edit News Click this to modify the news Refer Modifying News on page 120 for details Delete News Click this to delete the news from the knowledgebase Refer Deleting News on page121 for details Table 27 Manage News Interface Explanation Previewing News You can preview the news details by clicking on news title from the manage news page Navigation Bar News Manage News Preview News page shows the news language title content author and date of creation 19 User s Manual Preview News x Language English In PHPKB ML edition this represents language News Title in which news is created Google Launches Type Applications in 14 Languages Posted By Staff admin aniclediary com on Feb 19 2011 at 3 43 PM News Content Google launched its Transliteration IME a desktop application that allaws users to type in 14 languages using a Roman keyboard with or without an Internet connection Users type the word the way it sounds using Latin characters and Google Transliteration IME will convert the word to its native script the Internet search engine said in a statement Figure 146 News Preview Modifying News To make changes in your knowledgebase news items follow the steps mentioned below 1 Click the Edit News action icon from Manage News page Re
179. ish to refer to the System Requirements page on our website at the URL below http www knowledgebase script com requirements ph Recommended Hardware Requirements PHPKB knowledge base software works well on any web server that meets its requirements specified above This is definitely not a processor hungry or memory hungry application Numerous instances of PHPKB knowledge base software are running on shared web hosting virtual hosting systems and are working perfectly fine It means you can install it on a shared hosting server too If you would like to use a dedicated hosting or host it on a local server you can have a look at the hardware requirements and example configurations for a reference http www knowledgebase script com hardware requirements ph E PHPKB User s Manual End User Interface The end user interface front end in PHPKB Knowledge Base Software is what your knowledge base readers who are reading the articles see PHPKB Knowledge Base Multi Language News amp Announcements AT 40 4 Dip in Real Estate Stocks Since Diwali Posted on Thu Feb 17 2011 9 47 AM V i Alpha G Corp to build 400 Crore Gurgaon Township Posted om Thu Feb 17 2011 9146 gp Russian Language Posted on Tue Feb 2011 1 17 9M Browse Categories Select Category Ja Automobile 5 Business 3 Education 8 L General Knowledge 9 i Information and Technology 5 Real Estate 4 Featured Arti
180. items improve Search Engine Ranking of Knowledge Base pages Except of the above mentioned other features of our knowledge base software include Browse Categories browse titles and descriptions Search Articles View articles by Most Popular Most Viewed Featured Articles Print Article and Options like Email Article To Friend Save Article Export Article to PDF and MS Word Formats Talk about article by adding user comments Rate Articles etc With Hundreds of options like RSS Feed Export Advanced Search Powerful WYSIWYG Editor AJAX Powered IQS Technology Instant Question Suggestions Complete Knowledge Base Statistics PHPKB knowledge base software is a complete web based knowledge base management system as well as an Article Directory System that is easy to install and customize as PHPKB User s Manual Requirements for PHPKB Software PHPKB has minimal requirements and should work on any modern web server Please read and verify that your server meets the following requirements in order to install PHPKB knowledgebase script You can confirm these settings from your web hosting service provider Operating System Linux UNIX Mac or Windows Web Server Apache Web Server 1 3 or above Microsoft IIS Scripting Language PHP 4 3 or above Database MySQL 3 23 or above PHPKB software comes with its own installer that checks for all required components prior to the installation process Follow the Installation Tutorial You may also w
181. ith Android 3 0 Honeycomb OS Motorola Xoom Tablet with Android 3 0 Honeycomb OS sdsa sdsa Version User Saved On bos 9 mE Administrator Feb 18 2011 at 9 42 AM 8 Administrator Jan 12 2011 at 2 14 PM 7 Administrator Jan 12 2011 at 1 15 PM 6 Administrator Jan 12 2011 at 12 58 PM 5 Administrator Jan 12 2011 at 12 56 PM 4 Administrator Jan 12 2011 at 12 56 PM 3 Administrator Jan 12 2011 at 12 45 PM 2 Administrator Jan 12 2011 at 12 43 1 Administrator Jan 12 2011 at 12 42 PM sdsa Figure 51 Article Versions Screen after Version Restore How to Delete the Article Version Delete will remove the article version from article history 1 Click the remove link from Actions column under Article Versions to delete the permanently Action Delete Restore Delete Restore Delete Restore Delete Restore Delete Restore Delete Restore Delete Restore Delete Restore Delete Restore article Navigation Bar gt Articles Tab gt Manage Articles gt Versions gt Article Versions gt Actions gt Delete Home Articles Article Versions Article Versions n sth E 4 T f your S vill auf H8 tautas y be save inm das y jou ec dit article es This allows you to view past versions and reve o Article Versions S No Article Titie uar T cS page lap SS r The page at laptop a Acton Motorola
182. itle Version User Saved On Action 1 Motorola Xoom Tablet with Android 3 0 Honeycomb 05 8 Administrator 12 2011 at 2 14 PM Delete Restore 2 Motorola Xoom Tablet with Android 3 0 Honeycomb 05 7 Administrator Jan 13 2011 at 1 15 PM Delete Restore 3 Motorola Xoom Tablet with Android 3 0 Honeycomb O5 6 Administrator Jan 12 2011 at 12 58 PM Delete Restore 4 Motorola Xoom Tablet with Android 3 0 Honeycomb OS 5 Administrator Jan 12 2011 at 12 56 PM Delete Restore 5 Motorola Xoom Tablet with Android 3 0 Honeycomb 05 4 Administrator Jan 12 2011 at 12 56 PM Delete Restore 6 sdsa 3 Administrator Jan 12 2011 at 12 45 PM Delete Restore 7 sdsa 2 Administrator 12 2011 at 12 43 PM Delete Restore 8 sdsa 1 Administrator Jan 12 2011 at 12 42 PM Delete Restore r3 Page 1 of 1 p Items Per Page 10 Ge Reset Page Displaying 1 to 8 out of 8 records Figure 49 Article Versions Article Versions Interface Explanation S No The Serial number assigned to article version in database Title Title of the article when article history version was created Click on this to preview the article version Refer Previewing Article Version on page 50 for details Version The version numbers are assigned in increasing order and correspond to updates made on the article Article versions are displayed in descending order latest at top place User The Admin user who is responsible for the creation of the version i e t
183. k this to disapprove the comment and transfer it to pending comment list Refer Disapprove Comment s on page 134 e Delete To delete the comment permanently from the knowledge base click this option Refer Delete Comment s on page 135 Delete Selected Select this to remove the selected comments from your knowledge base Deleted comments can t be retrieved Refer Delete Comment s on page 135 3 m arn Fc lantar CA ra Inn INTEFTACe E AD Modifying Comment s Public users generally commit typing mistakes spelling or grammatical So to edit their comments follow the steps specified below 1 Click the Edit option from Actions column Navigation Bar gt Comments gt Pending Approved gt Actions gt Edit of Pending Comments O9 Approved Comments E Edit Comment Important Note Fields marked with are required to be filled up Name P M VALI v Ernail Address Valimba10 gmail com v Comment It is very useful all business students want more information Good though Thanks for this information TAK uuuuuuuuuuuuuuUUUUUUUU Comment Status Pending v Update Cancel NAR SUIT WU LOL mi Comm 2 Make the changes 3 Click on Update button to make the changes permanent Notes 1 Editors or Super users can edit the comments only 2 Pending or approved both types of comments can be edited amb PHPKB User s Manual Approve Comment s PHPKB Knowledge Base
184. ket action from Manage Tickets page for the ticket you want to close Navigation Bar gt Tickets gt Opened Tickets gt Actions gt Close Ticket Opened Tickets Closed Tickets ID Ticket Subject On ae 14 4 3 Multi Language Questions D11 at 3 44 PM F Ej Ticket Delete Ticket 12 5 Moving Directones 1 at 3 00 PM I 10 x 7 How do the tickets work Mike Ehngs Low Feb 22 2011 at 2 53 PM I 9 9 attachments Chris Vezeau Urgent Feb 22 2011 at 2 51 PM 8 z embeded youtube video news R A Mon Urgent Jan 25 2011 at 2 32 Me 4 Pagel of 1 a gt 4 items Per 15 E Reset Page Displaying 1 to 5 out of 5 records Delete Selected Figure 137 Close Ticket 2 Click OK in the Close Ticket confirmation box to change its status cancel to keep its status unchanged i e open Reopen Ticket s In PHPKB Software tickets with open status can only be replied or published May be sometimes you have a need to perform these operation on a ticket closed earlier So you can use the Reopen ticket action to make its status open again 1 Click the Reopen Ticket action for the ticket you want to open again Navigation Bar gt Tickets gt Closed Tickets gt Actions gt Reopen Ticket 3 Opened Tickets 4 Closed Tickets ID Ticket Subject 11 gj phpkb users J 13 organisation related question saket gupta Low Feb 22 2011 at 3 51 PM ket Delete Ticket 4 Page
185. kets 1 Saved Drafts Public Categones 7 La View Custom Fields M 4 Deleted f Privata Categones View 3 AGren Weert 4 Poeerad by PIA Schwere 2005 2011 Chats Software Tectecoges Figure 26 Dashboard Dashboard gives overview of your knowledgebase content in the form of charts Language Dropdown will be visible in case of Multilanguage Edition of Knowledgebase Navigation Breadcrumbs shows the position of your dashboard in Knowledgebase On the top left side of the workspace is a graphical representation of last 15 day traffic total hits of all articles for last 15 days You can view the details of graph by clicking on Shortcut to Traffic Statistics This information helps you analyze your visitors Below is a pie chart representation of articles of different status with their total count in knowledgebase Next to this are notifications for pending approved comments open tickets expired articles subscribers public and private categories and admin users You can click on the notification to see the details would like to Most frequently used sections are displayed under would like text on the right side for you to get started ee PHPKB User s Manual Management of Knowledge Base This chapter includes the details of all the components of PHPKB Knowledge Base Software Categories Page 29 Articles Page 37 Users Page 84 User Groups Page 101 Tickets Page 106 N
186. late will be visible on templates pop up box for insertion into article Table 16 Create Article Template Interface Explanation UE PHPKB User s Manual C Save the article template To save the article template in knowledgebase click on Save button You can click on Preview button to see its appearance Home Article Templates Create Article Template Create Article Template You can create manage article templates for your knowledge base in this section Article templates are reusable pieces of content including text tables images videos or any other preformatted smppets you create You can use the article templates to add a signature custom formatting block logo notice warning preformatted text recurring paragraph etc for quick insertion to your articles Language Engish Template Crab Active t should be visble Template Defaut Template for Engish Language Content Artide Title Information Title Information content Put here some hints and tips Put contents here You can use the arte templates to add a signature custom formatting block logo notice warning preformatted text recurring paragraph boserplate text etc for quick insertion to your artides La phpkbve PROFESSIONAL EDITION PHPKB Knowledge Base Script vavw knowiedgebase sapt com Edit Save Cancel Fiore 07 D CY HONA no an Art el n Tam Yr lA TO Figure 97 Previewing an Article
187. laying 1 to 1 out of 1 records Delete Selected Figure 158 Approved Comments Manage Comments Interface Explanation ID Auto generated database serial number for comment Comment This displays the user remarks opinion on article The first 250 characters of the comment are displayed initially If there are more than 200 characters this will be shown At the end You can click on it to see the full comment Posted on Article The article title on which the comment has been posted is listed in this column Click on the article title to preview article Posted By Name of the user who posted the comment Click on the name to send email to user Comment Date Date and time details when comment was posted Check one or more comment s checkboxes to delete them simultaneously You can check the box at top of the column to select all the comments Actions e Preview Click this to view the full comment with details as shown in the figure below Preview Comment Language i English Article Title Motorola Tablet with Android 3 0 Honeycomb OS Posted By Jack jack23iggmail com on Feb 23 2011 at 4 09 PM Comment Very Informative article Figure 159 Preview Comment EECI PHPKB User s Manual e Edit Click this to edit the content details Refer Modifying Comment s on page 133 e Approve Click this to approve the pending comments manually Refer Approve Comment s on page 134 e Disapprove Clic
188. ld Name Interests 4 Field Required Field Type Checkbox Options Books Sports Movies Some other Update Cancel 2 Make the necessary changes 3 Click on Update button to make the changes permanent Deleting Custom Field s You can remove the existing custom field if you think it is of no use in your knowledgebase by following the steps mentioned below 1 Click the Delete Custom Field icon from Actions column of Manage Custom Fields Navigation Bar gt Articles gt Custom Fields gt Manage Custom Fields gt Actions gt Delete Custom Field icon User s Manual Manage Custom Fields Create Custom Field ID Custom Field Name ss e The page at www articlediary com says J Actions 37 Phone No Selected Custom Field and its Data for All Articles will be permanently deleted Are you sure 36 Writing Experience 35 a Job Title 32 i Enter More Info 2 Click on confirmation box if you want to permanently delete the custom field Delete message is shown on successful deletion of custom field 4 g 5 3 z End User view of Custom Fields Front end users can see the custom fields below article content if Enable Custom Fields Display setting under article features is enabled Navigation Bar gt Tools gt Manage Settings gt Article s Settings gt Article Features gt Enable Custom Fields Display Article Features Enable Article Rating
189. le must contain the same fields in the same order If your CSV file contains field headers they should occupy the first line of the file PHPKB User s Manual Lm Only text plain or text CSV or text comma separated values or application csv or application excel or application vnd ms excel or application vnd msexcel files may be uploaded f your text plain or text csv file field contains double quotes then you must preface these interior quotes with a black slash X in order to differentiate them from quotes defining the start and end of field contents B Import using copy and paste If you choose the option import using copy and paste you can write the comma separated contents directly into the text box area below the option appears when you select the option Import Options Language Imported articles will belong to this language You can change language from language drop down on header Article Type Choose Public option to file the imported articles into Public Category or choose private to import them into private category Refer Category Types on page 31 Import Into Select one or more categories into which articles will be hierarchically placed after import Import As Select the status location for the import articles Delimiter PHPKB Knowledge Base Software allows you to separate the fields by options comma Pipe Symbol or by tab X Choose the option by which contents are separated in your CSV
190. ledge base s home page Table 60 Feature Settings Home Page Settings Explanation Subscribe to Knowledgebase Subscribe to Knowledgebase Enable Subscribe to KB Figure 209 Feature Settings Subscribe to Knowledgebase Settings Feature Settings Subscribe to Knowledgebase Enable Subscribe to KB If checked Subscribe to Knowledgebase section is visible to KB users end user for subscribing to knowledgebase and get notified when knowledge base articles are published or edited Table 61 Feature Settings Subscribe to Knowledgebase Settings Explanation EECI PHPKB User s Manual Category Page Settings Category Page Sort Articles By amp Popularity Alphabetic Order Update Date Time Sort Order Descending Ascending Figure 210 Feature Settings Category Page Settings Feature Settings Category Page Sort Articles By Popularity Choose this option if you want articles of category are sorted by the number of times they have been viewed Alphabetic Order With this option articles are sorted by article titles Update Date Time With this option articles of category will be sorted by the dates they are updated on Sort Order Ascending This displays the sorted articles in ascending order Descending This displays the sorted articles in descending order For instance if you have chosen Popularity in Sort Articles By and Descending in Sort Order then articles are displayed in decreasing order of their
191. lick on Update Article button to make the changes permanent in knowledgebase If you want to see the preview before updating the article click on the Preview Article button EN PHPKB User s Manual On preview article page See Figure 37 for Preview Article screen details you have two options either to publish the updated article or to edit the article again If you are satisfied with the article content press Publish Article button to publish it in knowledge base else you can make the changes in article by pressing the Edit Article option Article Versions PHPKB Knowledge Base Software allows you to automatically save versions of documents as you edit them if you enable the Enable Version History setting under Miscellaneous Settings of Manage Settings With article history versions you can go back look at changes and even revert to an earlier version of an article The version control contributes to collaborative editing so many people can work together to create and refine a knowledge base entry To view manage the article versions click on Versions column in the Manage Articles Refer Figure 41 for screen details Navigation Bar gt Articles Tab gt Manage Articles gt Version Column Home Articles Article Versions Article Versions Versions of your articles will automatically be saved as you edit articles This allows you to view past versions and revert to older versions if needed Article Versions S No Article T
192. lick the dashboard link on the top links PHPKB dashboard presents and organizes your daily usage information in a way that is easy to read It contains header section to reach out to every possible operation of PHPKB Knowledge Base Software Welcome Adeunistratec 1 Lavet Guperuser Viewer fo Aden sectun of mawetoetate Tha e tie 0021 of star where you Oe lowe an ovevew Of vost the oem of ues bw use Coen rius wactions a your adem control ganal Most eset potters ae order T would to Seat on the ag t ade for you to oet cated ome Knowetostese Dashboard trafhc armice views Dashboard Shortcuts I would like to e Creato New Article 3 Manage Articles 4 Shortcut to Traffic Lo Create New Category a eo ee 17 ee ee Manage Categories 8 8 EL 3 Ew E X X E X 3 Create News Post 13 article views from 2011 01 28 to 2011 02 11 for English Language gt Manage News Posts Penang Commants Pie chan representation of knowledge atio ani are Pending Comments 0 D Manage Comments Bg 9 Approved gt Approved Commants create New user 1 Pere B Open Ticken Manage Uter Accounts 1 Festure Expeed Artictes 1 2 Create User Group B 1 Orsapproved in 45 Days Manage User Groups 1 Expred t Total Subscribers 4 L3 View Submitted Tic
193. lt BOOY gt ay Close this Ticket after Reply Publish this Question Answer as Article in Knowledgebase Send Reply Cancel You can also publish the ticket as knowledgebase article by checking the Publish this Question Answer as Article in Knowledgebase checkbox It will allow you to add the article category keywords and summary In Addition you can also remove the article permanently after publishing from the same window The expanded view of Publish this Question Answer in Knowledgebase is shown in the figure given below PHPKB User s Manual J Publish this Question Answer as Article in Knowledgebase w Select Article Categories General Knowledge Information and Technology Real Estate EF Sports Football E Barclay Premier League FJ Europian Championship Article Keywords Please separate each keyword with comms Article Summary Remove this Ticket after Publishing Send Reply amp Publish Article Cancel Figure 135 Expanded view of publishing a ticket reply Question Answer as an Article in Knowledgebase Send Reply to Ticket Interface Explanation Language This shows the language in which question was submitted Note Questions can be replied back in the same languages in which they were asked Title Fill in the title that will be the subject of email notification send to user By default subject of question submitted by KB user end user is displayed in
194. member to EN PHPKB User s Manual search for specific type of users By default All is selected Show Click show to search the results Reset Click Reset to reset the search form Table 21 Search Users Interface Explanation The results of search will be shown below the search filter as shown in figure below Manage Admin Users Manage KB Users Create User 4 Search Users Search Filter Search Keyword editor in Al Iz Search Type Any Word All Words Exact Match Status Any Status Level Al gt Show Reset ID Full ag Email Username oe User Level ag Status 4 User Since ga Actions 114 editor 4 editor Editor d Oct 4 2010 amp amp kF Page 1 of 1 op Items Page 10 Be Reset Page Displaying 1 to 1 out of 1 records Figure 124 Search Users Results EET PHPKB User s Manual User Groups ton PHPKB User s Manual USER GROUPS Users Groups allows you to create the group of KB members registered users and outline the parts of knowledgebase they can access User groups are associated with protected categories so that KB members of a particular user group can access the content of those categories If you would like to restrict some users so that they can access the articles of a few selected protected categories then you can create a user group for them and assign only those protected categories
195. nage Settings You can also access the Manage Settings section from the Shortcut Links or directly from Admin control panel s top links PHPKB Settings This section allows you to configure general settings relevant to the PHPKB such as knowledgebase name knowledgebase URL license up gradation etc You can access the PHPKB Settings by clicking on PHPKB settings tab under Manage Settings Navigation Bar gt Tools gt Manage Settings gt PHPKB Settings The PHPKB settings page is categorized into five parts General Settings Product Details Knowledgebase Settings Mail Server Settings Database Settings General Settings a Settings Feature Settings Article s Settings Miscellaneous Settings General Settings Down for Maintenance Settings General Settings Down for Maintenance If checked will display down for maintenance page to KB users end 275 User s Manual users instead of knowledgebase details During system enhancements you can check this option and uncheck it later on to let KB users access knowledgebase Table 55 PHPKB Settings General Settings Explanation Product Details Product Details Software Version 6 0 ML Multi Language Admin Users 5 Upgrade License Enter Upgrade License Key Upgrade License Key Upgrade License Support amp Maintenance Period Till Nov 13 2011 255 days left Extend Suppor
196. nage Templates Create Template you sure You are about to Delete Selected Template Permanently Are 3 16 ID Template Title Author 8 59 Meeting Template Administrate 7 57 Support Template Administrat 6 FH Instaliaton Template Administrator 7 Set Default 5 Questionnaire Template Administrator v Set Default 4 6 Huge Code Template Administrator v Set Default 1 Default Template Administrator v Default Pagelofi1 sp Items Per Page 15 Kg Reset Figure 101 Delete Article Template 11 59 AM Apr 16 2012 at 12 00 PM Apr 16 2012 at 11 49 AM Apr 16 2012 at 11 49 AM Apr 16 2012 at 12 00 PM Select Bulk Action v Actions aa 8 B3 Bg BS 8 Displaying 1 to 6 out of 6 records 2 Click OK on confirmation box if you want to permanently delete the article template Delete notification get displayed on Manage Article Templates page on successful deletion of article template Template Deleted Selected Template has been deleted successfully for i English Language Figure 102 Success Notification Article Template Deleted Using Inserting Templates in Articles A template is a piece of content text and pictures and other media that admin users can place into articles Templates speed up the article creation and modification process as no need to write the same text again Follow the steps given below to add the template to an article
197. nage the article of this status Created By Name of the admin user who wrote this article Created On This column is displayed in case of newly created article representing the date and time details when article created Saved By This represents the name of the admin user who has last updated the article Updated On This column is displayed in case of updated articles representing the date and time details when article updated Articles Traffic Statistics PHPKB knowledge base software comes loaded with traffic statistics for your knowledge base so that you can know which of the knowedge base articles are receiving maximum traffic hits You can drilldown the statistics for a given time period to see which articles are being viewed the most for the given time period These traffic statistics are offered in both tabular as well as graphical format Apart from the statistics you also have the facility to know how much traffic your knowledge base is receiving from 3 major search engines Google Yahoo and Bing and using what search keywords on the search engines Traffic Statistics The report provides you a snap shot of visitor traffic and lets you discover what is happening over your knowledge base Traffic statistics provides details of who came when is the most hits happening and how they end users searched your KB on the internet which articles are mostly viewed These numbers indicate how many visitors view the site each day audie
198. nce growth and how the site has progressed since its formation Using the information gathered here you could reconstruct the way visitors use your knowledge base and make necessary adjustments to your categories content or keywords To see the traffic statistics click on Statistics tab of navigation bar and then click on the Traffic Statistics Navigation Bar gt Statistics gt Traffic Statistics Or You can click the Traffic Statistics link on Knowledge Base Reports page 158 PHPKB User s Manual Show Articles Last 15 Days Show Reset dls Traffic Statistics Ww Article Referrers A total of 44200 article views from Feb 12 2011 to Feb 26 2011 Show Details 4 900 3 000 2 000 1 000 o 12 Febi3 Febi4 FebiS Febl6 Febi Febi Febi9 20 Feb21 Feb22 Feb23 Feb24 Feb25 Feb26 44200 Visits 2946 67 Visits Day Sat Feb 26th 2011 BENI 4 36 1927 The traffic statistics screen uses line graph to shows the hits views of articles X axis horizontal plots the time and Y axis vertical shows the articles hits You can use the date and time drop down to view traffic for your knowledgebase in different periods of time It helps you in determining progress rate of your knowledge base Table below the graph provides the average visits per day and per day percentage share of article hits Show details link provides you the list of articles viewed in the time period with their views as shown in figure below A t
199. nd their articles Active members can log in to knowledge base whereas inactive members can t Summary Most Popular Authors 29 Article Contnbutors 4 Recently Active Users Total Admin Users 5883848 Admin Users Active Inactive Editors amp Superusers 2 2 amp Editors 1 Active Editors 1 1 Active 1 Inactive Edstors 0 amp Writers i jd Active Writers 1 Inactive Writerz 0 Active Inactive Writers Active Inactive Members amp Translators 1 Active 4 Active Translators i Inactrve Transistors 0 Active 1 Total Front End Users 13 Members 7 Active Members 4 Inactive 3 Inactive Members 3 Most Popular Author Editor Name Figure 195 User Statistics Summary Report User Summary Total Admin Users Total of all the admin users super users editors writers translators of your knowledgebase Super users This is the number of super user account in your knowledgebase Super user has full control over the knowledgebase Editors This is the number of editor accounts active inactive in the knowledgebase Editors are governor of all knowledgebase articles gt Active Editors This represents the number of editors who can access the admin control panel gt Inactive Editors This represents the number of editors who can t access the admin control panel Writers This is the total of writer accounts active inactive in your knowledgebase Writers are producers of their own articles literary content docume
200. ng to the text direction Quick Search Box PHPKB Knowledge Base has Quick Search in header available on every page to easily search for articles Just type the text into the search field for a quick search or you can search on other options from Advanced Search Search Knowledgebase 4 ade PHPKB User s Manual Knowledgebase Details PHPKB Knowledge Base Multi Language Figure 6 Knowledgebase Details Below the header links Knowledge Base Name is displayed Name can be configured through Knowledgebase Name setting available under PHPKB Settings of Manage Settings News amp Announcements Below the header section news headlines are displayed on home page if Display Home Page news setting is enabled under Feature Settings of Manage Settings The number of news headlines displayed can also be configured from manage settings mp a News amp Announcements E 40 4 Dip in Real Estate Stocks Since Diwali Posted on Thu Feb 17 2011 9 47 Alpha G Corp to build 400 Crore Gurgaon Township Posted on Thu Feb 17 2011 9 46 AM Lg Russian Language Posted on Tue Feb 8 2011 1 17 PM Figure 7 News amp Announcements Browse Categories Browse categories contain all the parent categories root categories of knowledgebase with category search option For viewing the category page users can select the category and click on go button Browse Categories SelectCategoy r Automobile
201. ngs of Manage Settings EE PHPKB User s Manual Home Articles Article Attachments Upload Status a You can add file attachments to an articie in this section The Article Title with which the files are to be attached are displayed below You can browse the files to be attached with that particular article and then click on the Add Attachment button to proceed with the attaching process Once done the files will be uploaded to the attachments folder on the server and then attached with the selected article Article Title Search Engine Optimization Tags of Importance for SEO v File 1 Successfully Uploaded 3 seo interface psd 7 Attachment Files E A File 2 Successfully Uploaded seo_optimization pptx e seo optimization pptx 0 Views 26 92 KB x lt lt Go Back e 3 seo interface psd 0 Views 2 42 MB Figure 62 Attach Files Screen after File Upload Deleting Attachment s 1 Click on the delete icon next to attachment in right panel to delete the attachment vw a seo optimization pptx 0 Views 5 26 92 KB e 8 seo interface psd 0 Views 2 42 MB st Figure 63 Delete Attachment File 2 Confirm the dialog to delete the attachment permanently Attachment is deleted from server database as well as from assets folder Common Operations on Articles Common operations that can be performed on articles are Approve an Article Pending or
202. ning of public section pages home page news page articles page category page contact page etc through these settings You can access these settings by clicking on Feature Settings tab under Manage Settings Navigation Bar gt Tools gt Manage Settings gt Feature Settings The Feature settings page is categorized into eight parts User s Manual Home Page Settings Subscribe to Knowledgebase Category Page News Page Login Page Comment Settings Glossary Settings Contact Page Settings Home Page Settings PHPKB Settings Feature Settings Article s Settings Miscellaneous Settings Home Page Settings Show Categories Columns Display in Number of Columns Sort Categories By amp Alphabetic Order Priority e Category Articles Count amp Show Hide Display Featured Articles t Number of Featured Articles 5 Display Most Popular Articles t Number of Popular Articles I5 Display Recently Added Articles t Number of Recent Articles Display Top Rated Articles t Number of Rated Articles 5 Figure 208 Feature Settings Home Page Settings Feature Settings Home Page Settings Show Categories Columns This is the number of columns you wish to arrange the knowledgebase categories of home page into Sort Categories By Alphabetic Order This option sorts the categories of knowledgebase by their names Priority Order With this option categories are sorted according to p
203. nks c Click the Create News option under news tab of navigation bar Navigation Bar News Create News User s Manual Home News Create News Create News Create a news item to be published in the knowledgebase using the form below Manage News 53 Create News Important Note Fields marked with are required to be filled up 4 Language English Content tome i a O Fort Name Size x A Paragraph e m e 3b 9 gt Media Eh lt gt AD EZ S 12 Flash lt BODY gt lt BR gt Ac Show News Yes it should be visible in the Knowledgebase Figure 144 Create News Create News Interface Explanation Language This shows the language selected in language drop down under which news will be published News Title Title or heading for news Multiple news with same heading are not allowed in PHPKB Knowledge Base Software Content Body of your news You can use HTML images videos tables and flash to customize your news content if Use WYSIWYG Editor Setting is enabled under Manage Settings Show News Check this if you want to publish the news to KB users end users Preview Click this to view the preview the news From Preview you can san Save it or can make changes again Save Click this to save the news in knowledgebase Cancel By clicking on this all your changes will not be s
204. no such feature in old versions 10 Version 2 0 does not offer SEO links for KB articles by default where as version 6 0 offers three choices of 11 Version 6 0 has the User Groups module already built in to retrict the access to certain parts of your knowledge base for special users only where as this features was not available in version 2 0 These are just a few features Version 6 0 is complete re programmed from scratch and we have made sure that it is the best release of PHPKB so far Posted Administrator Tue Feb 16 2010 10 18 AM This article has been viewed 23 times Figure 35 Article Page User s Manual Article Types PHPKB articles can be categorized as Pending Articles engraved by writer are in pending state by default to be approved by super user or editor Pending articles are not published to KB Users end users Approved Articles written by super user editor or accepted articles of writer Featured If an article is Featured it is a very important article and will always be shown on knowledgebase front end home page under featured articles You should make articles as Featured if they are very important for your whole knowledgebase Featured Articles also appear at the top positions of the lists of articles Disapproved Articles that have been disapproved by editor or super user Expired An expiry date can be set for knowledgebase articles to control their lifecycle You c
205. nowledge base have searched most often and found result Failed Searches This represents the unique searches made by the KB users for which no results were provided to users This displays the term for which users of your knowledge base have searched most often that has not returned any search results Most Failed Search Recently Successful This represents the most recent term that users have searched in knowledge Search base and found the results Recently Failed Search This represents the most recent term that users have searched in knowledge base which has not returned any search results Click this if you want to delete the search details from the knowledgebase You can delete successful or unsuccessful searches of specific time period Delete Table 51 Search Statistics Summary Report Explanation Successful Searches You can view the list of the terms for which users have searched in your knowledgebase arranged in descending order of number of times they were searched To view the successful searches click on Statistics tab in the Navigation Bar and then click the Search Statistics Click the Successful Searches tab Navigation Bar Statistics Search Statistics Successful Searches Tab Or click the successful searches link on the Knowledge Base Reports page e Summary ep Successful Searches ey Failed Searches Show 5earches Last Days Show ID Search TN Results Searched 117 Search Knowledgebase 74 75 ME
206. ntel Core 15 Laptop General Knowledge 35 Lp 9 SS Note s Fopulation Density General Knowledge 32 50 Knowledge Mnagaement Arts and Entertainment 30 208 India Business Quiz 45 Business Quiz Questions with Answers General Knowledge Figure 80 Article Collaboration Navigation Bar gt Articles Tab gt Manage Articles gt Collaboration Icon EN PHPKB User s Manual Home Articles Article Collaboration Article Collaboration xt This section allows admin users Superuser Editor Writer to collaborate on an article The act of collaborating helps admin users to share their views opinions amp comments with other admin users in the form of notes for an article in order to improve it and achieve their goals Manage Articles ie Article Collaboration Tt Title Top 10 Countries With High Population Density None of the people have collaborated on this article yet Add Your Note Username admin Note Figure 81 Add Article Note Enter the note contents in the text area and click on submit button to share it with other admin users Your article notes can be viewed by any other admin users Viewing Article Note s 29 Menage Articles 5 Article Collaboration Top 10 Countries With High Population Density 2 people have collaborated on this article Q Add Your Note Note Content Admin User Name u EN Edit Ngte amp Raylene Ellenberger Articie is very good but add the chart t
207. nts They can write articles but can t publish them gt Active Writers This is total of all writers who can log into the admin EECI PHPKB User s Manual control panel gt Inactive Writers This is the total of all writers who can t log into the admin control panel Translators This is the total of translators active inactive users who are responsible for conversion of PHPKB front end into your custom language gt Active Translators Number of translators who can log into the admin control panel and can customize languages gt Inactive Translators Number of translators who can t log into the admin control panel Total Front End Users Total of all the front end user accounts in the knowledgebase Members Total of member users accounts with knowledgebase Member users can access the private categories and their articles for groups whom they are member of besides publically published articles Active Members Number of members who can log in and can access private articles gt Inactive Members Number of members who can t login Most Popular Author This represents the admin user Super user editor writer whose articles are most popular among KB users Most Popular Authors This page displays the list of users arranged in descending order according to their articles popularity Popularity is calculated on the basis of average views total views of all articles of author number of articles of author of au
208. nual Modifying the Saved Draft Click on the Edit Publish Draft option from actions row of saved drafts Navigation Bar gt Articles gt Saved Drafts gt Actions gt Edit Publish Draft An edit article screen will be displayed See Figure 48 for screen details Make the necessary changes in the article and click on update article option to make the changes permanent Remember article will not get published only be updated Publishing the Saved Draft Click on the Edit Publish Draft option from actions row of saved drafts Navigation Bar gt Articles gt Saved Drafts gt Actions gt Edit Publish Draft An edit article screen will be displayed See Figure 48 for screen details Make the necessary changes in the article and click on Preview Article From the Preview Article screen click on the Publish Article button to make the changes permanent and publish it in knowledgebase Deleting the Saved Draft Click on the Discard Draft from actions row of saved drafts Navigation Bar gt Articles gt Saved Drafts gt Actions gt Discard Draft Home Manage Articles Saved Drafts This section is to manage drafts articles in your knowledgebase You can click an article to preview it Various actions related to an article can be made visible by clicking on z 5 and Vics to view the explanation Articles are displayed in the le articles in that order l Saved Draft will be
209. o handle customer support more efficiently e Multi Language Support PHPKB offers the capability to localize every aspect of your Knowledgebase by creating the language content file from administrator control panel Document Lifecycle An expiry date can be set for knowledgebase articles to control their lifecycle This feature is particularly useful in situations where an article has temporary life say 1 week or 1 month The article automatically stops appearing in the list of published articles when the expiry date is over You can use this feature to show time sensitive knowledge items LDAP Integration PHPKB Enterprise Edition combines LDAP Lightweight Directory Access Protocol which helps in easy integration of Knowledge Base into organizational structure to manage authentication of your existing users e Document Version Control Versions of your articles will automatically be saved as you edit articles This allows you to view past versions and revert to older versions if needed If an article is edited it is automatically saved as a new version The version control contributes to collaborative editing so many people can work together to create and refine a knowledge base entry Knowledge Base Dashboard PHPKB Knowledge Base Software s Multifunctional dashboard is a place for every action In addition it provides the graphical representation of statistics like user traffic statistics article status and open tickets that need your atten
210. olumn from Manage KB User Navigation Bar gt Users gt KB Users gt Full name Column Preview user has basic user details with information of groups assigned to user and favorite articles list You can delete the favorite articles of user by clicking on Delete option under Action column Furthermore Group Preview can be seen just by clicking on the group name See Figure 127 for screen details EE PHPKB User s Manual Preview User Usemame mmahon Full Name Mike Email Address mike_mahon gqhr com Level Member Status Active Signup Date Wed Oct 27th 2010 Last Login Man Feb 7th 2011 at 1 21 Groups Assigned gb Compliance Favorites 1 ID Article Title Action 14 Replacement of Sternal Wire on Nov 73 2010 Delete Modifying User s You can edit the details of user accounts by following the steps mentioned below 1 To edit an existing user s information click Users in the navigation bar and then either click on KB Users option to edit knowledgebase members or Admin Users option to edit the accounts of Knowledgebase admin users Click the Edit user operation icon from Actions column Navigation Bar gt Users gt Admin Users KB Users gt Actions gt Edit User icon Edit user page for selected user will be displayed as shown in Figure 121 By default Edit Password is not bloated you can click on it to expand it a PHPKB User s Manual Manage Admin Users amp Manage KB Users 8
211. ooter Abhinay ds and NRAI National Rifle Association of India became ugly on Monday as the association left the Olympic gold medalist out of the next two Shooting World Cups as well The National Rifle Association of India NRAT today announced that Bindra would not be includ Read Full News Displaying 13 to 15 out of 16 records Page S of 6 ap a News Items on News Page EE PHPKB User s Manual User can read the full news either by clicking on the news title or on Read Full News link News Page displays the news heading at the top news content below that and posted date and number of views at the bottom Knowledge Base News Google To Start Offering Cloud Storage In the coming weeks you will find that your Google Docs account will allow you to upload any kind of file for online storage Google Docs will support uploading any kind of file as long as itis under 250MB in size You will then be able to store your videos raw images zip files etc in your Docs account with the same sharing features However collaboration which is a quite important part of Google Docs will not be possible for formats which are not supported by Google Docs natively you will instead be able to preview and download the file In conjunction with the Shared Folders feature which Google unveiled some times ago this makes Google Docs a quite powerful means of storing and sharing files With shared folders you can give others access to a folder in
212. ort CSV Import Articles importing from the CSV file Articles Imported 5tatus Total Records 3 i Imported 2 Failed 1 Hide Errors E Duplicate Article Article Do black holes exist already exists under Home based Business category Duplicate entries are not allowed Import Another CSV Article Templates Article templates are reusable pieces of content including text tables images videos or any other preformatted snippets you create You can use the article templates to add a signature custom formatting block logo notice warning preformatted text recurring paragraph boilerplate text etc for quick insertion to your articles Template s can be inserted to an article using special button at WYSIWYG toolbar With the use of article templates you don t have a need to retype or copy paste the recurring contents instead contents can be inserted with few clicks where you need it Suppose you need to add the footer at the bottom of every article and you don t want the bother of recreating it every time then create the template of your footer and you can use it while creating editing an article Templates save your time provide consistency and removes the errors of retyping and copy pasting T PHPKB User s Manual Creating Article Templates A Open the create article template screen Click Articles in the navigation bar and then click Manage Templates To create an article template click Create Template tab Nav
213. otal of 44200 article views from Feb 12 2011 to Feb 26 2011 Hide Details Filter Records under 990 views Update Views 1 India Business Quiz 45 Business Quiz Questions with Answers 5077 2 Tata Ana SUV Review Tata Ana Pictures 3221 3 Facebook Like Chat Script th vBulletin 1602 4 Bur Dubai Information Preview Article Skyscraper In The World 1573 5 Marut Cervo Car Maruti Cervo Reviews Features amp Price 1443 6 Drink Coconut Water Health Benefits of Coconut Water 1411 7 Quantitabve Aptitude Problems on Time and Work 1361 615 Filtered Articles Under 990 Views 1980 ICTLIKFR Q 52 STATICTING lyatTroailic 4 ure 166 IifailiC SLdALISLICS gt Record filter feature allows you to filter records that have article hits less than the number specified by you in text box EECI PHPKB User s Manual Article Referrers Article referrer s statistics shows from where the request for article pages of your knowledgebase originated The report provides you stats of where your visitors are coming from how they found you through which search engines and which keywords To see the article referrers click on Statistics tab of Navigation bar and then click on article referrers tab from the traffic Statistics Navigation Bar gt Statistics gt Traffic Statistics gt Article Referrers Referrers are divided into five groups Google Google images Yahoo Bing and Others You can see the referrers for the time
214. our language Visible Check this if you don t want to show the knowledgebase details for the language Table 31 Create Language Interface Explanation 2 Fill the Create Language form 3 Click on Create Language button to add the language file to knowledgebase Creating Language Translator Translators are admin users who are responsible for conversion of PHPKB front end into your custom language Translators can access the admin section for the language file translation jobs Translators are not allowed to do any other action except the modification of language files in the admin control panel of PHPKB knowledge base software Follow the steps given below to create the translator account 1 Click the Users option from the Navigation Bar and then click the Create User option Navigation Bar gt Users gt Create User EECI PHPKB User s Manual A Manage Admin Users amp Manage KB Users amp Create User 4 Search Users Important Note Fields marked with are required to be filled up Available Username translator Check Availability 4 Password af Confirm Password all Full Name Translator 4 Email Address translator articlediary com Check Availability User Level Translator ap Status Active 4 Send Email ves Save User Cancel 2 Fill the form details Refer Table 19 for details of form fields 3 Click the Save User button to save the translator account into knowledgebase Language
215. pprove on Manage Approved Comments page Navigation Bar Comments Approved Actions Disapprove EEUI PHPKB User s Manual Pending Comments Approved Comments ID Comment 761 old indian currency a for sale me altaf 9533364007 741 c thanks a lot It helps me a lot 716 nice 99 698 superb method thanx Posted on Article Posted By ss Comment Date Ej India Old Cumenc Feb 16 2011 at 1 40 AM Currency Preview Edit Disapprove Delete Feb 11 2011 at 2 56 F Cool links for peo marketing gt but must know marketing Feb 2 2011 at 2 58 PM Quantitative Aptitude Problems on Time and ashish Jan 26 2011 at 7 29 PM Work Figure 162 Disapprove Comment 2 Click the OK button to disapprove the comment Delete Comment s Not all comments posted by KB users are appropriate they can be offensive irrelevant or contain automatically submitted advertising material Editors or super users can remove these comments from knowledgebase Removing single comment 1 Click the Delete option from Actions row for the comment you want to remove from comment list on Manage Comments page Navigation Bar Comments Approved Actions Delete Gf Pending Comments S Approved Comments ID Comment 4 4 svhsd djhsgc 3 abc z 1 thnx very informative n r3 Page 1 of 1 gt Items Per Page 15 88 Reset P
216. pr 16 2012 at 12 00 PM lm 9 8 Business Questionname Template Administrator v Set Default Apr 16 2012 at 11 49 AM 4 69 Huge Code Template Administrator v Set Default 16 2012 at 11 49 AM 1 B Default Template for English Administrator v Default Apr 16 2012 at 12 00 PM 4 Pagelofl o gt oj Items 15 Kg Reset Page Displaying 1 to 5 out of 5 records Figure 98 Manage Article Templates Manage Article Templates Interface Explanation ID ID depicts the index value of Article Template in database Template Title Name of the article template as assigned by you Click on title to preview the template Refer Previewing News on page 80 for details Author Author is person who created the template Status Tick in column value 4 represents that template will be visible on templates pop up box for insertion into an article Cross icon amp represents inactive templates that are not available for insertion into template Click on the icon to set its status to active or inactive Default Field shows the template item that is set as default by you A default template allows you to preload article contents field on create article page with the contents of template that has been set as default One default template per language is allowed in knowledgebase Set Default Click this to set the template as default Remove Default Status Click on default as shown in figure below to remove the default status
217. r an email is sent to the user who asked that question Once you ve replied back you can mark that ticket as closed End Users can submit tickets from Ask a question page on the front end with details of the problem question Question s are submitted in the language selected from language dropdown on the front end PHPKB Knowledge Base Software provides the instant question suggestions facility to users When user types the content for the question software checks the words for the question and does a full text search on the database with the existing knowledge base articles If found some matches the user get some recommendations in form of suggested articles next to ask a question form Ask A Question With Instant Question Suggestions Complete the form below to contact us and ask question Please include your name and email address to get our reply Fields marked are required to be filled up Full Suggested Articles lt Email Address We have found some articles that match your question You may want to review them before submitting your question v Question Subject 1 Difference between PHPKB 2 and PHPKB 6 v Content Knowledge Base 2 IPVOX 3 Best Free WordPress Themes of 2009 10 4 Talk with Sue Gardner Executive Director of Wikipedia 5 Pending Testing Article 6 000000 7 How to change your password Priority Low v 8 I got problem during testing demo session 9 How I use My Payments wv Security Code
218. r Ad display Choose EECI PHPKB User s Manual between these combinations for better results Ad Border Color Code Enter the border color for the Ad unit Ad Title Color Code Enter the color of Title for text ad unit Ad URL Color Code Enter the color of URL code Ad Background Color Code Enter the background color of Ad unit Ad Text Color Code Enter the color in which contents text will be displayed Table 79 AdSense Integration Settings Explanation EEUI PHPKB User s Manual OPTIMIZE DATABASE PHPKB Knowledge Base Software allows you to optimize the database tables of your knowledgebase to defragment the table and reduce the size of the table on disk which leads to improved query performance and reduced select query response time Table structure optimization reclaims unused space after deletions and basically cleans up the table after structural modifications have been made Optimization should be used if you have deleted a large part of a table or if you have made many changes to a table with variable length rows tables that have VARCHAR BLOB or TEXT columns Deleted records are maintained in a linked list and subsequent INSERT operations reuse old record positions Super users can optimize the database from Optimize Database option from Tools tab Navigation Bar gt Tools gt Optimize Database Click on Optimize Database Now button to optimize the tables of your database During optimization database tables are locked
219. r HS 118 FIGURE TAS MANAGE NEWS 119 FIGURE TAG NEWS PREVIEW EENEN AUI A EENEN ENEN EEEREN EE 120 EOT EN oreore E O e TEE EO AAO EE 120 FIGURE PIE MUERE 121 AT FRONT EBD RERO HUNTER IRA Ska SERI E IRA SER URTAR E FRAN FER UR HEROS eA PUR RUIT UNTERE A 123 FIGURE 150 GLOSSARY 124 TERN 125 FIGURE 1934 MANAGE GEDSSARY TERMIS 126 FIGURE 153 BDIT 127 FOURE TIm OPETE 127 FIGURE 135 USER SUBMITTED COMMENTS AT FRONT UE ER exon nhi EVE Hope rado Rd 130 TU E momo 131 FIGURE PENDING COMMENTS nsi va MUN OT AEE E CUI FO vA Dite lU AU 131 EURE quisa RH 132 ORE E 132 POET F EDT 133 FIGURE TG L APPROVE COMMENT 134 FIGURE DISAPPROVE COMMENT 135 FIGURE 103 DELETE SINGLE 135 FIGURE L04 DELETE MUETIPLE COMMENT E ATENEA 136 FIGURE CREATE A LANGUAGE 139 AT r A EENE N E I 140 FIGURE 157 ASSIGNING LANGUAGE TO TRANSLATOR E tance 141 FIGURE 168 REVOKIN
220. rect Attachments Indirect Favorites Q Indirect Ratings Q Indirect Traffic Visits e Indirect Comments o Indirect News Direct Glossary Direct Tickets Direct EET PHPKB User s Manual User Groups Q Indirect Users e No Dependence Represents that Language drop down is enabled for that section and you can traverse in different languages and view the language related items of that section through it Relationship shows the effect of language creation and deletion on module Direct shows module items have straight dependence Indirect means they have dependence because they are related with modules with direct dependence No dependence means language does not affect the module e g users can access any language so they are independent of language creation and deletion Deletion of language will lead to 1 All categories public amp private associated with that language would be permanently deleted All articles associated with that language would be permanently deleted along with the following items related to those articles a Attachments Comments Favorites Ratings Article Subscribers Traffic Visits 3 All news items associated with that language would be permanently deleted All glossary terms associated with that language would be permanently deleted 5 All submitted tickets associated with that language would be permanently deleted EE PHPKB User s Manual Statistics 249 PHPKB User s Manual
221. red Article 3 Article is successfully moved to feature articles EN PHPKB User s Manual Search Articles You can filter the articles on search articles page PHPKB Knowledge Base Software allows you to make variety of search selections article status number of views article last updated rating etc You can search your knowledge base s article list in admin section from search tab of manage articles Navigation Bar gt Articles gt Manage Articles gt Search Home Manage Articles Search Articles This section is to search articles in your Knowledgebase with your choice of search options The powerful search process will return search results that match your specified search criteria 4 Approved mT Featured g Pending Disapproved Any Stalus fai Search Filter 4 T Any Status Article ID i Edit Search for Status Any Status Article Hits Rated Article Last Updated Greater than or Equal to Figure 71 Search Articles Search Articles Interface Explanation Article ID If you know the article ID Serial number of article in database you can directly enter it in Article ID text box Click Edit button next to Article ID text box to make changes the changes in the article You will be moved to Edit Article Page by clicking on edit button Search For Enter the keywords or term for which to search You can filter
222. riber 1 Click the Delete Subscriber icon from Actions column of Subscribers for the subscriber whom you want to remove from subscribers list D Article Subscribers B Subscribers ID F Subscriber ae Actions 7 You are about to Remove Selected Subscriber Permanently 5 Adolfo Linares 2 Are AM amp a you sure 4 joginder paul khurana Prevent this page from creating additional dialogs 12 8 561 8 ravinder singh jasrotia 4 52 AM amp amp 65 8B Machanagopal m a amp amp 649 w Feb 7 2011 at 6 32 AM 64 arthi P Feb 6 2011 at 7 59 AM 2 8 2 Confirm the dialog to delete the subscriber forever Removing subscribers in bulk You can remove the multiple inactive subscribers simultaneously HE PHPKB User s Manual 1 Check the checkboxes for subscribers whom you want to delete D Article Subscribers Pe KB Subscribers ID v Subscriber Name sa Email Subscribed For Status ss Subscription Date g Actions 66 Feb 15 2011 at 2 07 amp amp 66 A ginder paul amp Feb 14 2011 at 10 12 PM By amp You are about to Remove Selected Accounts of Subscribers 66 ravinder singh Permanently Are you sure Feb 14 2011 at 10 52 AM 659 v Shahidul Islam Feb 13 2011 at 6 18 PM By A 657 V Pranshu Omer Feb 12 2011 at 4 53 PM By amp 659 V amp manish Entire Knowledgebase Feb 12 2011 at 3 56 e
223. riorities assigned to them Category Articles Count Show option will display the count of all the articles under it and EEUVI PHPKB User s Manual Display Featured Articles Number of Featured Articles Display Most Popular Articles Number of Popular Articles Display Recently Added Articles Number of Recent Articles Display Top Rated Articles Number of Rated Articles Li Automobile 5 ice its subcategories next to category name A versa for hide option Note Deeply nested knowledgebase structures can be very resource intensive Check this if you want to display Featured Articles section on your Knowledge base s home page Enter the number of articles you want to display in the Featured Articles section of your knowledge base s home page Check this if you want to display Popular Articles section on your Knowledge base s home page Enter the number of articles you want to display in the Popular Ar ticles section of your knowledge base s home page Check this if you want to display Recently Added Articles section on your Knowledge base s home page Enter the number of recently published articles you want to display in the Recently Added Articles section of your knowledgebase Check this if you want to display Top Rated Articles section on your Knowledge base s home page Enter the number of highest voted articles you want to display in the Top Rated Articles section of your know
224. rranged by the number of times they have reffered to friend through email To view the most mailed articles either click on Most Mailed tab under Articles Statistics or Most Mailed Articles link from Knowledge Base Reports page Navigation Bar gt Statistics gt Articles Statistics gt Most Mailed Tab Screen contains details of most mailed articles and their graphical representation in form of bar graph Vertical side Y axis represents the article Id and horizontal side represents number of times article mailed Move the mouse pointer on any bar to view the article id and count number of times article mailed to friend EET PHPKB User s Manual gh Summary Popular articles WM Top Rated gy Most Discussed Mi Most Mailled Most Printed Monthly Report ID Tithe Status Mailed Most Maced Articles India Business Quiz 45 Business 209 Approved 234 Quiz Questions with Answers 205 bse 140 MESI RSS 52 Benefits of Coconut Water 140 09 Tata Ana SUV Review Tata Ana 206 ze 206 Featured 14 Pictures 195 10 Most Peaceful Places to Live on 195 Approved 11 Earth 90 General Knowledge Facts Featured 11 5 236 Inda Minerals Where are 236 Approved 5 232 minerals found in india 232 Main Organs of the United Nations Approved 5 Tubeless Tyres How tubeless 506 E 354 Approved 5 tyres work 249 d Marut Cervo Car Marut Cervo 506 Approved 5 60 120 100 240 100 Reviews
225. rs to post comments on articles of your knowledgebase Auto Approve Comments If enabled PHPKB Knowledge Base Software approves the every incoming comment automatically and makes it visible to user immediately But as all comments are not desirable by default this option is not enabled to let you approve the comments manually Send Approval Notification If enabled PHPKB Knowledge Base Software sends the email notification to the users when their comments are approved Email Privacy Protection If enabled user comments will be published with user names but 182 PHPKB User s Manual mailto option on user names is not enabled Table 65 Feature Settings Comment Settings Glossary Settings Glossary Settings Enable Glossary Page Autolink Glossary Terms Figure 214 Feature Settings Glossary Settings Feature Settings Glossary Settings Enable Glossary Page If enabled will display Glossary link in knowledgebase header and allow the KB users to view the Glossary page of your knowledgebase Auto link Glossary Terms Glossary Terms are auto linked with articles content if this option is checked Refer Glossary on page 123 for details Table 66 Feature Settings Glossary Settings Explanation Contact Page Settings Contact Page Settings Enable Contact Page Send Contact Email Contact Email Address admin in com Enable Instant Suggestions With Instant Question Suggestions Figure 215 Feature Settings Conta
226. rs Details S No Keywords Title Date Time 1 benifits of knowledge based system Knowledge Base Benefits 2011 03 01 13 24 37 Figure 191 Referrers Details 1 Article Referrers Details Referrer Host The HTTP referrer host or search engine which redirected the user to an article in your knowledge base Keywords The keywords used on search engine or Referrer Host to land at the article page in your knowledge base Title Title of the article on which the user landed Date Time The date and time of user s arrival on that article Table 43 Details of Article Referrers Statistics Category Statistics You can view the statistics reports related to your knowledgebase s article categories from the Category Statistics option of statistics tab or by clicking Categoies links from Knowledge Base Reports page Navigation Bar gt Statistics gt Category Statistics When you click on the Category Statistics option PHPKB Knowledge Base Software displays the summary of your knowledgebase categories Categories Summary You can use this screen to see the overview of your knowledge base categories Either Click on Summary tab from Category Statistics or click on Categories Summary link from Knowledge Base Reports page Navigation Bar gt Statistics gt Articles Statistics gt Summary Tab Summary screen contain statistics related to various aspects of categories and pictorial representaion of those in form of pie charts Different pie chart
227. rticle note click on the delete note icon for the note you want to delete The page at laptop acer1 says You are about to remove this note permanently Are you sure Manage Articles 988 Article Collaboratj 10 Countries With High Pog 2 people have collaborated on this article y 4 Raylene Ellenberger Feb 19 2011 at 11 58 AM Level Superuser CE Cem Article is density amp Editor Name Feb 19 2011 at 12 10 PM Level Editor I have inserted the chart Check it and give your reviews Figure 84 Delete Article Note 2 Click the OK button to delete the note Cancel to keep it in knowledge base Note Privilege to delete article note is to super user only 68 PHPKB User s Manual Article Subscribers Subscribers are persons who get emails when knowledgebase articles are published or updated PHPKB provides two types of subscribers 1 KB knowledgebase Subscribers Individuals who have subscribed to entire knowledgebase receive email notifications when a new article is published or existing article is updated in knowledgebase 2 Article Subscribers Persons who have signed up to receive email notifications when knowledgebase articles are updated for which they have subscribed How to subscribe 1 To become a KB subscriber go to Subscribe to knowledgebase in footer section of Front end knowledgebase pages This bar will be displayed if Enable Subscribe to
228. s PDF document Export to PDF If selected Subscribe to Article link will be displayed and KB users will be able to subscribe to article 8 Subscribe to Article If enabled Bookmark Article link will be displayed and KB users end users will be able to store address of article in browser s bookmark list so that the user can easily return to the article page 4 Bookmark Article CTRL D If enabled Digg It link will be displayed and KB users will be able to share article with other users of social networking site Digg EET PHPKB User s Manual Digg E Enable Stumble Upon If enabled Stumble Upon link will be displayed and KB users will be able to share article with other users of social networking site Stumble Upon stumble Upon Enable Twitter If enabled Tweet this Article link will be displayed and KB users will be able to tweet the article and share with other twitter users Tweet This Article Enable Del icio us Bookmark If enabled KB users will be able to share article on del icio us ga Del icio us Enable Facebook Share If enabled KB users will be able to share article on Facebook Table 68 Article s Settings Article Options Settings Explanation Article Features Article Features Enable Custom Fields Display Enable Article Rating Enable Hits Display Enable Article Author Display Show Author Email as Link Enable Related Articles t Number of Related Articles ee Show Related Articles Ran
229. s of a knowledgebase They Read More 2 Test Article for Modified Categories Structure Articles are the building blocks of a knowledgebase They are main form of content in your knowledgebase Use the form below to create an article which will be published in your knowledgebase Articles are the building blocks of a knowledgebase They Read More Ask Question Ask Question is a link to contact page which allows the reader to contact the knowledgebase administrators Reader might do this if say he couldn t find the information he was looking for had problems using the system See Tickets on page 107 for details Login This is a link for KB member s login page KB members have accounts with knowledgebase and can access the private categories and their articles for groups whom they are member of KB members can login with the login credentials provided to them by administrators Refer KB Members on page 87 for details Language Drop Down Language drop down contains the list of languages of the knowledgebase that KB users can use for changing the current language The current language will be the one your browser is using or the language which was selected by the administrator of the knowledgebase If you change the language you ll see the categories and records of your chosen language If you re switching to languages with right to left text direction for example Arabic Hebrew or Farsi the whole layout will be switching accordi
230. s presented on page are explained below Private Public Catgeories This pie chart represents the percentage share of each type Private Public of category in knowledge base Place your mouse over the pie chart sector to see its percentage share EECI PHPKB User s Manual Visible Hidden Categories PHPKB Knowledge Base Software allows the admin users to change the status of category to hidden i e to hide it from your KB users end users This pie chart represents the ratio of visible and hidden categories in knowledge base Like the Private Public Categories you can place your mouse over the sector to view its percentage share Parent Sub Categories This pie chart represents the relationship of parent categories and sub categories in the knowledge base Categories at root level are called Parent Categories and are visible on knowledge base s home page Sub categories are those whoes level depth is greater than zero in hierarchy Home Reports Category Statistics Category Statistics Ta View statistics about categones m your knowledgebase Reports are available m the form of interactive charts for graphical analysis as well as tabular pnnt fniendly format v Summary E Popular Categone Y Emoty Categories 283 Public Private Categories Visible Hidden Categories acorn 24 nvate Categones 46 Public 242 Visible 245 Visible 245 Hidden Categories 43 W 46 Hidden 43 Sub E g Ha 23 Most Popular Category G
231. s report This will help you to keep track of knowledgebase users To view the users login details Either Click on Recently Active Users tab from User Statistics or click on Recently Active Users link from Knowledge Base Reports page Navigation Bar gt Statistics gt User Statistics gt Recently Active Users ty Summary E Most Popular Authors p Article Contributors ill Recently Active Users ID Author Name Username Level Last Login 1 amp Administrator admin Superuser Sat Feb 26th 2011 at 3 25 PM 171 memberi member1 Member Thu Feb 24th 2011 at 12 53 PM 170 member member Member Thu Feb 24th 2011 at 11 44 AM Figure 198 User Statistics Recently Active Users Recently Active Users ID This is ID of user in knowledge base Author Name This displays the user s full name Click on it see the user details and EECI PHPKB User s Manual contributions made by him Username This represents the name admin user use to login into admin control panel Level This represents the level user privileges of admin user in knowledgebase Last Login Time and date details user logged into the admin control panel last time Table 50 User Statistics Recently Active Users Search Statistics On the search statistics page you ll get a report about which keywords or terms your KB users end users are search often This represents the keywords searched and the details of successful and unsuccessful searched made for them To v
232. s the article status Click on it to view manage the article of this status Printed This displays number of times article has been printed by KB users PHPKB User s Manual Table 40 Article Statistics Most Printed Articles Interface Explanation ab Summary Popular Articles ulla Top Rated Ah Most Discussed Most Mailed Most Printed op Monthly Report ID Title Status Printed Most Printed Articles Tata Ana SUV Review Tata Ana 206 Featured 2884 Pictures Collection of 60 Beautiful iPhone 497 Approved 1677 Wallpapers 69 Amazing Miracle of Nature Approved 1028 ID 497 2K Dubai Information About 198 The Tallest Skyscraper In The Approved 736 World 209 India Business 45 Business Ap E 2 OV Quiz Questions with Answers 1D69 1K 0 277 460 Uu V Dnnk Coconut Water Health 140 Approved 610 Benefits of Coconut Water 10 25 46 ID 198 736 1072 512 Apple iPad Technical 271 Approved 598 Speaficabons ID 209 669 10 271 598 10 140 610 Figure 185 Article Statistics Most Printed Articles Monthly Report You can use this screen to see the details of newly created or updated articles Click on Monthly Report tab from articles statistics to view this report Navigation Bar gt Statistics gt Articles Statistics gt Monthly Report Tab You can also view the monthly report from Monthly Report link under Article Statistics from Knowledge
233. ser Groups Manage Groups Screen Explained ID Auto generated Group ID in the database Group Name This displays the name of the user group Members Number of registered KB users associated with this group Click on this to see member list and group preview Refer Previewing Group Details on page 104 Created On Date when this user group was created Actions Edit Group Click this to modify the details of user group See Modifying Group s on page 104 for details Delete Group Click this to remove group from the knowledgebase See Deleting Group s on page 105 for details Table 23 Manage Groups Interface Explanation EET PHPKB User s Manual Previewing Group Details To see the group details click on the name of group from Manage Groups page Navigation Bar gt User Groups gt Manage Groups gt Group Name Preview displays the name of group creation date and group categories assigned to this group You can view the category hierarchy by placing the mouse over the category name Language of protected category is also displayed next to category name Group members with their name and email address details are also shown Preview Group Group lt 3 Education Coaching Created On Feb 24 20 Group Categories Chinese 8 Chinese Language Catalan Private amp Catalan Language English Literature English Language English Private English Language Danish Private Danish Language
234. ss Comment Date 44 2 Extremely Knowledgable India Business Quiz 45 Business Quiz Ritu Bhardwaz Feb 22 2011 at 11 50 AM a Quesbons with Answers Actions Preview Edit Approve Delete 1 3 thnx very informative Acer Aspire 5740G Review 15 6 Intel Core hans Feb 22 2011 at 11 49 AM F iS Laptop Pagel ofl s i Items Per Page 15 Cy Reset Page Displaying 1 to 2 out of 2 records Delete Selected Figure 157 Pending Comments mi PHPKB User s Manual You can view the actions associated with the comment by clicking on the toggle down arrow button Approved Click Approved option to view and manage the comments approved for publishing either by you or by the PHPKB knowledgebase software Navigation Bar gt Comments gt Approved Approved Comments View and manage user submitted comments on articles in your knowledgebase Preview a comment by clicking on the Click the down arrow to make actions row visible where you can perform various actions on comments Such as approve disapprove edit or delete them Gl Pending Comments Approved Comments ID Comment g Posted on Article Posted se Comment Date se 2 Extremely Knowledgable India Business Quiz 45 Business Quiz Ritu Bhardwaz Feb 22 2011 at 11 50 AM Questions with Answers Actions Preview Edit Disapprove Delete 4 Page 1 of 1 ap apf Items Page 15 B Reset Page Disp
235. super users have privilege to update any article of knowledgebase However writers can edit their own articles and articles edited are again sent to pending state to be approved by editor or super user Steps for editing an article are as mentioned below Whenever articles are updated previous version of article is stored in version history Refer Article Versions on page 49 for details 1 Click the Edit option from Actions row in manage articles An edit article screen gets displayed Navigation Bar Articles Tab Manage Articles Actions Edit PHPKB User s Manual 2 edit article page make the required changes Refer Table 5 for details of fields Manage Articles 4 Author Name 4 Article Title 4 Article Type 4f Categories af Article Content Article Keywords Article Summary Make Featured Article Expiry Create Article Fj EAM m Important Note Fields marked with y are required to be filled up Raylene Ellenberger AIEEE 2010 Answer Mey Download AIEEE 2010 Solved Paper public Private PUBLIC CATEGORIES Arts and Entertainment Automobile Education General Knowledge Information and Technology Relationships Love and Friendship Sub Category of Love and Friendship Web Development Objects 5 c D d CE RivDUewrA Bez ZEHE T T m Sire m 44 Paragaph XB Ex es Media
236. t Subscription Enter Extended Support License Extend Support Period Extend Show Dashboard Notification Figure 204 PHPKB Settings Product Details PHPKB Settings Product Details Software Version Admin Users Upgrade License Key Support and Maintenance Period Till Extend Support Period Show Dashboard Notifications This displays the version of PHPKB knowledgebase installed on your server This displays the admin user license you have You can click on Enter Upgrade License Key if you don t have Unlimited user license and you want to upgrade admin users license Enter the Upgrade License Key you have received from the vendor and click the Upgrade License button This displays the days after which support and maintenance period will expire PHPKB Knowledge Base comes with one year free full maintenance and support Click on Extend Support Subscription link to send the mail to sales department for extending the support period Click on Enter Extended Support License toggle link to see this field and enter the license key you received from vendor for increasing support period If checked will remind you about Support Period Validation in form of dashboard notification as shown in figure support Period Valid Till Nov 13 2011 255 days left 176 PHPKB User s Manual Table 56 PHPKB Settings Product Details Knowledgebase Settings Knowledgebase Settings Knowledgebase Name
237. tegories e Popular Searches e Empty Categones z e Failed Searches Traffic Statistics Failed Login Statistics View report of article views in your knowledgebase View report of failed login attempts in your knowledgebase hi Figure 177 Knowledge Base Reports PHPKB User s Manual Defining a Date Range You can use the Date drop down under different statistics screen to specify the period for which you want to see the statistics Select the option from the list and click on Show button next to it to show the Statistics for the range you have selected Show Stats Last 15 Days show Reset When you select Custom Specify Range you can define a range of your own choice Select the start and date from the day month and year dropdows respectively and click on Show button to see the statistics results for your custom range From Date Tunes Article Statistics You can view the statistics reports related to articles of your knowledgebase from the Article Statistics option of statistics tab or by clicking Articles link from Knowledge Base Reports page Navigation Bar Statistics Article Statistics When you click on the Article Statistics option PHPKB Knowledge Base Software displays the summary of your knowledgebase articles Articles Summary You can use this screen to see the overview of your articles Either click on Summary tab from articles statistics or click on Articles Summary link from Knowledge B
238. the end user interface If enabled RSS feeds of related articles will be available via the end user interface Miscellaneous Settings allows you to manage Security settings such as login attempts allowed to admin users search settings file upload settings Meta tags settings SEO friendly URLs Settings and paging related settings You can access these settings by clicking on Miscellaneous Settings tab under Manage Settings Navigation Bar Tools Manage Settings Miscellaneous Settings The article settings page is categorized into seven parts 188 PHPKB User s Manual Login Attempts Search Settings File Upload Settings Miscellaneous Settings SEO Friendly URLs Setting PHPKB Meta Tag Settings Admin Section Settings Login Attempts Settings Feature Settings Jy Article s Settings X Miscellaneous Settings Login Attempts For Secure Login i Wrong Login Attempts Prevent Login for in mins Figure 220 Miscellaneous Settings Login Attempts Settings Miscellaneous Settings Login Attempts Wrong Login Attempts Enter the number of times user can try to login before they are locked out in case of wrong login credentials Prevent Login for Enter the period of time for which users remain locked out once they are blocked After the time period elapsed user may attempt to log in again Table 72 Miscellaneous Settings Login Attempts Settings Explanation Search Set
239. thor to some other user of your choice so that the question 15 not associated with the account of writer anymore Once you have changed the author for all the above Articles you will be allowed to delete the account of writer safely Tooltip The tooltip or info tip appears with information about the item being hovered over that has tooltip icon next to it Article Summary summary of Article for Meta Description Suggested words not more than 160 Navigation Breadcrumbs Home Reports User Statistics 25 User s Manual PHPKB software has Breadcrumbs below the headers section They provide the hierarchical site structures links to the parent pages of the current one Top links Dashboard My Profile t Manage Settings 1 View KB Logout Knowledgebase Software has five top links to Dashboard reload home page My Profile change your account settings Manage Setting configure your knowledgebase View KB view front end KB Logout sign out of the knowledgebase Language Dropdown zi English In Multi Language Edition of PHPKB Knowledgebase Software Language Dropdown is displayed that let the admin users work in language of their choice Admin user can enter the articles news glossary in the language selected It gets disabled in sections where it has no significance Comments Languages Users User groups Statistics Tools Tab Editor WYSIWYG Editor used in PHPKB knowl
240. thors articles To view the most popular authors click on either Most Popular Authors tab under Users Statistics or Most Popular Authors link from Knowledge Base Reports page Navigation Bar Statistics User Statistics Most Popular AuthorsTab Pie chart on the screen represents the article posted by popular authors Place your mouse over the sector to see the admin user s username and percentage share of articles EECI PHPKB User s Manual GP Summary Q Most Popular Authors Article Contributors gl Recently Active Users ID Author Name Articles Views Most Popular Authors 8 Editor Name editor 2 3500 1 amp Mike Mahon admin 39 2951 2 Articles 39 Articlas Figure 196 User Statistics Most Popular Authors Most Popular Authors ID This is ID of user in knowledge base Author Name This displays the user s full name and user s username in square brackets Click on it see the user details and contributions made by him Articles Number of articles posted by the user Views Sum of views of all the articles of the knowledgebase Table 48 User Statistics Most Popular Authors Article Contributors You can use this screen to see the arranged list of active admin users who have posted articles in knowledgebase To view the article contributors either click on Article Contributors tab from User Statistics under statistics tab of navigation bar or click on Article Contributors link from Knowledge Base Reports pag
241. tickets simultaneously 1 Check checkboxes for the tickets you want to delete Opened Tickets Closed Tickets ID Ticket Subject ry 14 4 j Multi Language Questions 12 d 9 Moving Directories 10 How do the tickets work V 5 9 attachments P 8 j embeded youtube video on news R A Mon Urgent Jan 25 2011 at 2 32 PM Pagelofil gt 44 items 15 8 Reset Page Displaying 1 to 5 out of 5 records Delete Selected Figure 140 Deleting Tickets in bulk 2 Then click the Delete Selected button at bottom 3 Confirm the multiple delete dialog box to remove them ers PHPKB User s Manual News EE PHPKB User s Manual NEWS News represents information about recent and important events of your company KB users end users can see the news if their corresponding display setting is enabled in Manage Settings Page Home gt Manage Settings gt Feature Settings gt News Page News Page Enable News Page Display Home Page News t Number of News 3 Enable News Page setting when checked will display News link under knowledgebase header links and corresponding news page in the knowledgebase Moreover you can also control the display and count of the recent news on knowledgebase home page through Display Home Page News and Number of News settings Since the user sees only the title of news on home page it is important that when you write news make sure that the title contains all the salient po
242. timeout 4 value 335 Ubuntu LAMP Server Installation 5 Forces in Action What makes things fall 559 Writer level User Test Article 5 imgAreaSelect jQuery Plugin Select Areas On Images 793 CS Public Access 5 ID This represents the ID of article in knowledgebase Title This displays the article heading name Click on the article title to see its preview Rating This represents the average score total rating score number of votes of the article Table 37 Article Statistics Top Rated Articles Explanation Most Discussed Articles This report displays the published articles of your knowledgebase arranged in descending order according to the number of user submitted comments The number of articles dispalyed depends upon the Records per Page setting Click the Most Discussed Articles tab from Articles Statistics or click the Most Discussed Articles Link from Knowledgebase Reports page to view the most discussed articles Navigation Bar gt Statistics gt Articles Statistics gt Most Discussed Tab Screen contains details of articles with maximum number of comments and their graphical representation in form of bar graph Horizontal side of graph represents the Article Id and vertical side displays the comment count The number of most discussed articles displayed on page depends upon Record per Page setting under Manage Settings Move the mouse pointer on any of the bar to view the User
243. tings Search Settings Results Per Page e e Search Custom Fields Search File Attachments Figure 221 Miscellaneous Settings Search Settings Miscellaneous Settings Search Settings Results Per Page Enter the number of records you want to display per page for news favorites and search results Search Custom Fields If enabled KB users end users will be able to search keywords in 19 User s Manual custom fields of articles under advanced search Search File Attachments If enabled KB users will be able to search keywords in file attachments of articles under advanced search Table 73 Miscellaneous Settings Search Settings Explanation File Upload Settings File Upload Settings Upload File Size Limit 64 Maximum File Size Allowed 5MB lw Figure 222 Miscellaneous Settings File Upload Settings Miscellaneous Settings File Upload Settings Upload File Size Limit This specifies the maximum size of file s your server allows you to upload at one time Upload file size limit is controlled by upload_max_filesize variable in php ini file Maximum File Size Allowed Admin users are not able to upload files larger than the size selected In case unlimited option is selected maximum file size will be equivalent to Upload File Size limit Table 74 Miscellaneous Settings File Upload Settings Explanation Miscellaneous Settings Miscellaneous Settings Enable Version History Use WYSIWYG
244. tion PHPKB User s Manual e Advanced Knowledgebase Search PHPKB lets your users to search articles news by keyword and or category Additionally it allows the search for exact match any word match all word matches for the specified criteria e Full Source Code Have access to the full source code No encrypted files means that you can modify all PHP files and customize the knowledge base software as needed e User Groups amp Private Categories Private Categories can be created to restrict access to content User groups can be associated with private categories so that members of a particular user group can access the content under those private categories e Optimize Database Feature Reclaim the unused space and defragment the data file with database optimization feature of PHPKB Knowledgebase e Sitemap Builder PHPKB Knowledge Base creates not only an XML sitemap but also a sitemap in text format and HTML format to easily get you recognized in search engine crawlers e File Attachments Enhance your knowledge base by adding file attachments to articles Saved Search You can create saved drafts of incomplete articles so that you can complete and publish them at a later date Cross Browser Compatibility PHPKB knowledge base software is fully cross browser compatible which means your users can access the knowledgebase from any web browser of their choice e SEO Tools Use of Meta Tags and SEO friendly URLs for knowledgebase
245. to number of times they have been viewed by KB users end users To view the popular articles click on either Popular Articles tab from Articles Statistics or Most Popular Articles link from Knowledge Base Reports page Navigation Bar gt Statistics gt Articles Statistics gt Popular Articles Tab Screen uses the tabular representation for showing details of articles with maximum number of views and pie chart to graphically exemplify the propotion of each article hits The number of popular articles displayed depends upon Record per Page setting under Manage Settings Move the mouse pointer on any of the pie chart sector to view the Article ID and hits for that article Moreover you can find the popular articles for specific time period by using the date drop down menu gi Summary Popular Articles gj Top Rated gi Most Discussed ill Most Mailed Most Printed Monthly Report Show Most Popular Articles ID Titi Yesterday Views Last 7 Days n ati ata Aria 206 Last Month 68196 Article ID Pict Last 3 Months Last 6 Months ong wi Last Year Business 56651 Qui Time wers Facebook Like Chat Script For 617 27465 vBulletin Marut Cervo Car Marub Cervo __ _ 506 21431 617 Reviews Features amp Price Dubai Information About 198 The Tallest Skyscraper In The 19266 World Figure 181 Article Statistics Popular Articles Article Statistics Popular Articles Explanation ID This represents the ID
246. ual CSV Import You can import the data from the file or you can copy and paste the content Import Options Language English Article Type Public Private Import Into Real Estate Sports Cricket Football Barclay Premier League Europian Championship Import As Approved Delimiter Comma First Line Contains Fields V Import Source 9 Import from a file Recommended for large scale import Choose File file chosen Import using copy paste Recommended for small scale import Next gt gt A Import from a file For large scale imports you can use CSV file stored on your computer You can use the exported CSV files from a variety of applications or you can create one manually as a plain text The CSV file that you use should contain the following information Each record should have two mandatory fields Title and Content Title Title Question for the article Note Title must be unique and should not be empty Content Body Answer of the article If your content contain commas it is recommended use pipe symbol or X tab as delimiter Keywords It is an optional field Keywords are specified in the article s HTML header with Meta tag Description This is also optional field Description is summary of your article specified in HTML header used by search engines as the result of a search query Fields do not have to be in the same order as specified above but each line in the import fi
247. uel UII SN esu ule SUN 31 FIGURE 29 CREATE NEW CATEGORY 32 FIGURE SUS VIEWING CATEGORIES PROM NAVIGATION 33 FIGURE 3T VIEWING CATEGORIES FROM DASHBDARD SHORTCLU TS i adr dE SHE 33 cov TEES 33 FIGURE 33 EDIT CATEGORY FT M H P 35 PCURE Sa DELETE e g 36 FOURE S ARTE A P T 38 FIGURE SB 40 FIGURE S 7 PREVIEWINGAN AR TICLE 42 FIGURE 3S MANAGE SAVED DRAFTE 43 E E A 44 FIGURE 40 VIEWING ARTICLES FROM NAVIGATION BAR aaria etia 45 FIGURE Seer ARTICLES NE 45 FIGURE 42 APPROVED ARTICLES ACTIONS hadi NARRE EU 46 FIGURE FEATURED ARTICLES ACTIONS oe EE EEE EEEE EEEO EE rE EErEE 46 FIGURE dE PENDINGARTICLHES ACTIONS 46 EECI PHPKB User s Manual FIGURE 45 DISAPPROVED ARTICLES ACTIONS 4 46 FIGURE JO EXPIRED ARTICLES ACTIONS 46 FIGURE 47 ACTIONS FOF SAVED DRAFTS HREPHENPEU DE 47 FIGURE SS EDIT A
248. vate categories and to make article visible only to KB Member Users With Public type article will be published under public categories and be accessible by all end users Categories The place in the knowledgebase hierarchy where this entry will be published depends on this field You can assign an article to multiple categories by checking the checkboxes in front of category names Article Content The content is an answer to the question or a solution for a problem i e body of your article The content can be edited with the included WYSIWYG What You See Is What You Get editor when JavaScript is enabled and miscellaneous settings Use WYSIWYG Editor Is also enabled Miscellaneous Settings Enable Version History Use WYSIWYG Editor Editor provides you features text image table audio and video insertion number of readymade templates internal linking linking to network files along with uncountable formatting features Article Keywords Keywords are relevant for searching through the database Keywords are the important words that classify your article In case you didn t include a specific word in the entry itself but it is closely related to the content you can include it as a keyword so the entry will come up as a search result Article Summary It is compact view of your article for meta description attribute Indexing search engines may present the content of your meta description tag as the result of a search query Note It
249. ved articles are not published to KB users Manage Articles gt Approved Featured tab gt Actions gt Disapprove occ 4 Approved Featured Pending il o Disapproved QE ID Article Title s Category Versions 67 3 Undersea Restaurant With A Food amp Dnnk 0 Spectacular View Actions Attachments Disapprove Make Featured Subscribers Reset Rating Edit Delete 66 m How to Overcome Your Fear of Multiple Categories 0 4 33 3 votes 369 Nov 25 2009 0 Public Speaking 65 3 8 Ways to Overcome Your Fear Multiple Categories Unrated 425 Nov 25 2009 0 of Outsourcing Figure 66 Disapprove an Article To disapprove an article confirm the dialog Figure 67 Success Notification Article Disapproved Disapproved articles will not be displayed in the list of published articles until you again approve them NE _ PHPKB User s Manual Making an Article Featured With this operation you can feature your favorite articles on the knowledgebase homepage Featured articles are vital articles in your knowledgebase and get priority displayed before non featured articles list of published articles and article search results Besides PHPKB knowledgebase software use different icon l to present featured articles as to ease the users in identifying important articles in your knowledgebase Career Advice Articles eatured Article Life Insurance J viewed 237 times since Wed May 12 2010 What
250. vigation bar then click User Statistics Navigation Bar Statistics User Statistics Or you can view user statistics from the User Statistics link of the Knowledge Base Reports page User s Summary You can use this screen to see the overview of your knowledge base users Either Click on Summary tab from User Statistics or click on Users Summary link from Knowledge Base Reports page Navigation Bar Statistics Users Statistics Summary Tab Summary screen shows details of different level of active and inactive users of your knowledgebase Pie charts are used to graphically show their propotion in knoweledgebase Admin Users This pie chart represents the ratio of different Admin users Note S represents Super users E represents Editor W represents Writers T represents Translators Translator level for admin users is available only in Multi Language edition 164 PHPKB User s Manual Active Inactive Editors This pie chart displays the ratio of active and inactive editor users Active editors can log in to PHPKB Knowledge base s Control Panel whereas inactive editors can t Active Inactive Writers This pie chart displays the ratio of active and inactive writers Active writers can log in to PHPKB Knowledge base s Control Panel whereas inactive writers can t Active Inactive Members This pie chart displays the ratio of active and inactive members Members are KB users with accounts to view private categories a
251. w User Example Screen C Save User Click on Save User button to save the user into knowledgebase Users Management In admin section KB and Admin users can be viewed from 1 Click the Users option from Navigation Bar and then click the Admin Users option to view and manage the admin users or the KB Users option to view and manage front end member users 9 v6 MOFESSIONAL EDITION Articies Categones Comments Tickets News Glossary Languages amp Create User 5 Admin Users amp KB Users 4 Search Users Add new user account Users that can access Front end users that can Search existing the knowledgebase the admin control panel be part of user aroups knowledgebase users Figure 115 View User Accounts from Navigation Bar Navigation Bar gt Users gt Admin Users KB Users 2 You can also view users from Shortcut Links of PHPKB Knowledge Base Software Click on either Manage Admin Users or Manage KB Users link EN PHPKB User s Manual e I would like to gt Create Artie Create New Article Create Category Manage Articles 53 Create News Create New Category Create User Manage Categories g Custom Fields 58 Create News Post amp Search Articles i Manage News Posts S Manage Comments G View Pending Comments Manage Admin Users Manage Comments amp Manage KB Users Create New User Manage Settings T iiie Figure 116 Viewing User Accounts
252. y Icon Edit Category page for selected category will be displayed as presented in figure below Edit Category y Use this section to edit the details of a category in the knowledgebase Public Categories et Private Categories Eg Create Category Editing Category Important Note Fields marked with are required to be filled up Language E English Type of Category Public Category Name Business v Parent Category No Parent oS Category Description Optional 2 max 250 Chars Update Category Cancel 2 Make the necessary changes See Table 5 for details of edit form fields 3 Click on Update Category button to make the changes permanent NOTE Parent Category of category can t be category itself or any of its sub categories Deleting Categories You can remove the existing categories if you think they are of no use in your knowledgebase by following the steps mentioned below 1 Click the Delete Category operation from Actions column of Manage Categories for the category you want to delete Refer Figure 32 for screen details Navigation Bar gt Categories gt Actions gt Delete Category Icon 3 User s Manual Public Categories a Private Categories Create Category ID Category Name go Prionty ee Visible ss HitS ge Subcats Articles Actions 4 2 Book Reveiws 12 12 lalala 295 3 iPhone Development 20 20 9 um 8 5 Selected Category will be removed permanently Are you

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