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VTrak 15100 UM v1.5 SR2.book

1. Controller Unknown Error O Data Parity Error C commana Parity Error ze PI aio Poset MI iinrecoverable Frrar MI ahnt task L Battery Temperature Rise L battery I enperaiure Dropped L Battery Capacity beiow threshold o Battery Capacity Normal o Battery Discharging o Battery Charging o Battery Maintenance Mode o Battery Life ended In the above example the screen is shortened to save space 3 In the Modify View User screen specify the User Rights Right Meaning Creation Permission to create convert and expand a logical drive and make Controller settings Deletion Permission to delete a logical drive 78 Chapter 4 Management with WebPAM PRO Maintenance Permission to rebuild and synchronize a logical drive Notification Permission to receive notification of events affecting the logical drive You can also set these permissions from the Host User Rights screen 4 When you are done click the Submit button The User list appears again Your changes take effect immediately To restore the previous settings before you submit them click the Reset button Change Password Each User can change his her password If the User has email alert notification he she can also change the email address and selection of events 1 Click the Personal Information icon under Administration Tools Change Personal Information User N
2. Power Supply 1 Cooling Unit 1 Cooling Unit2 Power Supply 2 with Battery otetesotetes alatge 0p 00000 amp 1 2 bas Power Supply LED Battery LED LED LED Fan 1 Fan 2 Figure 6 LEDs on the back of VTrak Under normal conditions the power supply battery and fan LEDs should display green Note that on VTrak 15100 the left cooling unit houses a cache backup battery but the right unit does not State LEDs Dark Green Amber Red Power supply Not detected OK Fan failed Failed Battery Not detected OK Too hot or Failed Low capacity Fan 1 or 2 Not detected OK Wrong speed Failed 196 Chapter 8 Troubleshooting To check a component s installation follow the same procedure as replacing the component except that you reinstall the original component rather than a new one In most cases this action fixes a bad connection and allows VTrak to detect the component If this action does not correct the problem replace the unit See page 159 for instructions Event Notification When you select Event Notification WebPAM PRO sends popup and or email messages regarding its status The messages you see depend on your notification selection see page 73 and what is currently happening in the VTrak The chart below gives the suggested action when the corresponding message is displayed Event Action Controller Notificatio
3. Connected 2 59 06 Auto detect 1152008 N 1 SCROLL caps NUM 52 Chapter 3 Setup 2 Press Enter once to launch the CLU Create a Logical Drive The following procedures provide the basic steps needed to create a logical drive and get your VTrak running quickly You may create your logical drive automatically or manually You might prefer to let VTrak to create the logical drive automatically if you are new to RAID technology or you are satisfied with VTrak s default settings Create a Logical Drive Automatically Use this feature to quickly build a logical drive using all available disk drives You specify the RAID level The other options are chosen automatically See page 189 for a discussion of RAID Levels and the number of drives each supports 1 Press 1 and Enter to access the Logical Drive Auto Creation feature AKAKAKKAKAEEE QQical Drive Auto Creation KKK Total 6 free Physical Drives RAID Mode Options 0 RAID 0 Striping 1 RAID 1 Mirroring 3 RAID 3 Parity 5 RAID 5 Parity Distributed 10 RAID 10 Striping Mirroring 50 RAID 50 Please enter RAID mode 0 1 3 5 10 50 gt 50 The Auto Creation tells you how many disk physical drives are free and which RAID modes levels are possible 2 Type the RAID mode you want and press Enter The proposed specifications for the new logical drive appear Logical Drive Auto Creation Information Name LogicalDrive Number of Physical
4. Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them Warning A Warning notifies you of probable equipment damage or loss of data or the possibility of physical injury and how to avoid them VTrak 15100 User Manual Overview VTrak provides data storage solutions for applications where high performance and data protection are required The failure of any single drive will not affect data integrity or accessibility of the data in a RAID protected logical drive Drive Carrier LEDs Power and Status LEDs Drive Carriers Figure 1 VTrak 15100 front view A defective drive may be replaced without interruption of data availability to the host computer If so configured a hot spare drive will automatically replace a failed drive securing the fault tolerant integrity of the logical drive The self contained hardware based RAID logical drive provides maximum performance in a compact external chassis Storage Enclosure RAID Controller Processor SEP Power Supply Cooling Unit Cooling Unit Power Supply with Battery Figure 2 VTrak 15100 rear view The VTrak 15100 is an external disk array subsystem with a capacity of fifteen individual Serial ATA or parallel ATA disk drives Chapter 1 Introduction The two standard LVD SCSI interface provides compatibility with any system that utilizes a SCSI interface No vendor unique commands
5. Disk Model Refers to the drive manufacturer s identification Disk Status Refers to functional status of an individual hard disk drive e Functional means normal e Needs Rebuilding means that this drive needs to have its data rebuilt e Rebuilding means this drive is the Target Drive of the rebuild operation that is in progress Disk Size Is the effective data storage capacity in gigabytes This is total capacity not available capacity Mode Setting is the performance level data transfer speed at which the disk drive is running This statistic applies to Parallel ATA disk drives only Under some conditions a mode setting could be reported for a Serial ATA drive but it has no meaning Assignment Status Indicates whether the disk drive is free or assigned e Free means available for use in a logical drive e Assigned means that currently belongs to a logical drive 89 VTrak 15100 User Manual Note If you assign a disk drive as a hot spare its Assignment will still show Free since it does not yet belong to a logical drive Channel ID Is the Controller channel to which each disk drive is attached If you have a drive on a channel but it does not appear in WebPAM there is an unlocked drive carrier UltraTrak or a bad connection S M A R T Status Refers to Self Monitoring Analysis and Reporting Technology a form of predictive failure analysis that examines disk drive behavior for indi
6. Restore Default Folder Choose Previous M 37 VTrak 15100 User Manual The default folder is C WebPAM If you want a different folder type its location and click the Choose button If you change your mind and want the default location click on the Restore Default Folder button Click the Next button when you are finished E Promise WebPAM WebPAM Installation Configuration a Introduction Please Review the Following Before Continuing License Agreem Product Name SSL Security Options Promise WebPAM WebPAM Components Select Management Port Utility Server Information 5 Choose Install Folder External SSL Security Install Folder C AWebPAM Installation Configuration selected s s Email Sender RAIDSystem promise com Email Server mail promise com Rint Onana Intamnatian tae inntatintian Tarnat E Previous Install IN 6 When the WebPAM PRO Installation Configuration screen appears above take a moment to review your choice of install folder and the available disk space on the target hard drive e If you need to make changes click the Previous button to return to the Install Folder screen e Ifyou are satisfied with the proposed installation click the Install button 38 Chapter 2 Installation E Promise WebPAM Introduction ry License Agreement SSL Security Options WebPAM Components Select Management Port m Util
7. Battery Functional In this example a power supply fan has stopped turning indicating a failure The Enclosure Diagram displays color and motion changes to identify a failed fan In this case you must replace the power supply 203 VTrak 15100 User Manual Overheating Temperature Sensors Overheating i Too Warm Normal Cooling Unit Fan Condition lt D OK Replace Now Power Supply Fan Condition OK a Replace Now Overheating is a potentially serious condition because the excessively high temperatures can lead to disk drive failure and controller malfunction Overheating usually results from e Fan failure e Poor air circulation around the enclosure WebPAM reports failed fans along with elevated temperature On VTrak there are two kinds of fans e Power supply 1 fan each 2 fans total e Cooling units 2 fans each 4 fans total If a power supply fan fails you must replace the power supply If a cooling unit fan fails you can remove the cooling unit and replace only the fan itself No tools are required for either procedure See page 180 for instructions on replacing the fans Air circulation around the VTrak enclosure may be a more complex problem Use the thermometer icons to help you locate the specific hot spot Check for these conditions e Accumulated dust or objects blocking the fans e Less than a minimum of 5 inches 13 cm space between the back
8. If you setup your VTrak using WebPAM PRO see Chapter 3 you will have one Host the Administrator as the only User and one logical drive If this is the first time you are logging in to WebPAM there will be no Hosts VTraks or Users in the system Promise recommends that you create the Host s first then create the User s Log out of WebPAM PRO There are two ways to log out of WebPAM e Close your browser window e Click Logout on the WebPAM banner below Language View ContactUs Logout Help After logging out you must enter your username and password to log in again Clicking Logout brings you back to the Login Screen 64 Chapter 4 Management with WebPAM PRO Host Management e Create a Host below e Host Management Window page 68 e Host User Rights page 66 e View Event Log page 68 e Access a Host page 67 Delete a Host page 69 Create a Host Add a VTrak Administrator Tools Host management is to add delete or modify various hosts within the utility Delete Selection Add Host MM ist Management Click on Administrator Tools to display the menu above left 2 Click on the Host Management button above left The Host Management List appears above right Help Host management is to add delete or modify various hosts within the utility Add he 3 Click the Add Host button above The Host Information screen appears below Host Name or
9. ES Reset Type in a Logical Drive name select RAID Level and Block Size See Chapter 7 for an explanation of RAID concepts Notes e The available RAID selection depends on which Promise product you have and the number of disk drives available e The default Block size is 64KB e Promise recommends checking nitialize Logical Drive Chapter 3 Setup If you want to initialize the disk drives in your logical drive check the Initialize Logical Drive box Then select the type of Initialization from the drop down menu Quick Erases the Reserve Sector which contains the logical drive data on each disk drive Full Erases all data on the disk drives Select the Free Disks you want to use and click the gt gt button or double click on the disks to move them to the Used Disks field Click the Submit button when you are done A confirmation popup message appears when the logical drive has been created Microsoft Internet Explorer 192 168 1 118 logical drive View Create Delete logical drive i logical drive Name logical drive Status RAID Mode logical drive Size ri Disk view FirstLD Functional RAID 5 Parity Distriuted 159 GB gt Logical Drive View e FirstLD r Enclosure View Enclosuret The new logical drive appears in the Logical Drive View list above If you selected Full Initialization that process will continue for some time 192 168 1 118 lo
10. If you chose the External Security option during WebPAM PRO installation see page 36 use the Secure connection Regular Connection WebPAM PRO uses an HTTP connection http Enter the Utility Server s IP address 192 168 1 118 Enter the Portnumber 0000 c eee eee eee 8080 Add promise to launch WebPAM PRO promise Together your entry looks like this http 192 168 1 118 8080 promise Secure Connection WebPAM PRO uses a secure HTTP connection https Enter the Utility Server s IP address 192 168 1 118 Enter the Portnumber 0 000 cence eee 18443 Add promise to launch WebPAM PRO promise Together your entry looks like this https 192 168 1 118 8443 promise Note that the IP address shown above is only an example The IP address you type into your browser will be different 62 Chapter 4 Management with WebPAM PRO Promise WebPAM Professional Microsoft Internet Explorer OME Fie Edt View Favorites Tools Help EE N E NE m HBak gt Q A Asearch Favorites lt Hristory EAr g Address https 192 168 1 198 8443 promise htmlfindex html co Links 7 PROM Language Contactus TECHNOLOGY INC Login ID administrator Password A internet a When the opening screen appears type your username in the Login ID fie
11. LUN 3 SCSI Channel 2 Target ID 2 LUN Hardware Information Memory Size 256 MB Memory Type SDRAM ECC Channel Count 15 2 In the Controller Information window click on the Controller Settings menu and select Change Console LUN Settings above The Change Console LUN Settings window appears below Select SCSI TID Select Hew LUH for SCSI Channel Console v 49 VTrak 15100 User Manual 3 Inthe Console LUN Settings window select the SCSI Target ID whose LUN you want to change Select SCSI Select New LUN for Console 1 SCSI Channel 4 Then select the LUN you want to assign to that Target ID Select Hew LUH for TID Console F E v E 5 Click Submit when you are done This completes the change procedure for the Console LUN 50 Chapter 3 Setup Log out of WebPAM PRO There are two ways to log out of WebPAM PRO e Close your browser window e Click Logout on the WebPAM PRO banner below Language view Contactus Logout Help After logging out you must enter your username and password to log in again Clicking Logout brings you back to the Login Screen Internet Connection using WebPAM PRO The above instructions cover connections between VTrak and WebPAM PRO over your company network It is also possible to connect to a VTrak from the Internet Your MIS Admin
12. Limited Warranty Promise Technology Inc Promise warrants that for three 3 years from the time of the delivery of the product to the original end user a the product will conform to Promise s specifications b the product will be free from defects in material and workmanship under normal use and service This warranty a applies only to products which are new and in cartons on the date of purchase b is not transferable c is valid only when accompanied by a copy of the original purchase invoice d Is not valid on spare parts fans and power supplies This warranty shall not apply to defects resulting from a improper or inadequate maintenance or unauthorized modification s performed by the end user b operation outside the environmental specifications for the product c accident misuse negligence misapplication abuse natural or personal disaster or maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise DISCLAIMS any warranties expressed or implied by statute or otherwise regarding the product including without limitation any warranties for fitness for any purpose quality merchantability non infringement or otherwise Promise makes no warranty or representation concerni
13. 0 0 00 c eee ee eee 39 VTrak 15100 User Manual Chapter 3 Setup i riii cai os eat etek Sie acid ee eh ie ee 41 VTrak Setup with WebPAM PRO 2 220000005 41 Log in to WebPAM PRO 0000 eae 41 Create a New Host VTrak 00 000 eee eee 44 Accessa Host osis een hea OE eee ee edie ha 45 Create a Logical Drive 00 ee eee 46 Assign a SCSI Target ID 00 eee 48 Assign a RAID Console LUN 0000 e eee eee 49 Log out of WebPAM PRO 0 0 00 eee ee eee 51 Internet Connection using WebPAM PRO 51 VTrak Setup with the CLU 020200 cee eee 52 CLU Connection rsss aerie ta pite rpa eee 52 Create a Logical Drive 0 0 c eee eee 53 Assign a SCSI Target ID 00 ee 55 Exit ME CLU he oee ne ela tae peated Paddle nied 57 Chapter 4 Management with WebPAM PRO 00055 59 VTrak Status Indicators 0 0 eee 59 Drive Status Indicators 1 0 0 ce ee 60 Audible Alarm anaE ee ee eee 61 LOgHIn LOG 0UL tee eit eee da eee ta eed soa dete es 62 Log in to WebPAM PRO 0000 eee eee eee 62 Log out of WebPAM PRO 0 0000 cee eee 64 Host Management 0 0 cee eae 65 Create a Host Add a VTrak 0 00 e eee ee 65 Host User RIQGts 5 0 ccat ered tases Redd dates Reade 66 Accessa HOSE te c4 e20 oi eis ebay cana eda Meat Gahded 67 Host Management Window 0c eee eee 68 View Event
14. 2 Click the Create User button above The Create User panel appears below Create User om User Name Password Verify Password Assign Email Notification Host Management Rights SamuelAdams 4 20 numbers andior letters 6 8 numbers and or letters a Host Name Creation Rights Deletion Right Maintenance Rights Peed 192 168 1 118 M mam Type in the first User s name password and password confirmation The User s name and password are case sensitive Do not put spaces in the User s name or password To receive email alerts check the Assign Email Notification box Check the permissions this User will have Right Meaning Creation Permission to create convert and expand a logical drive and make Controller settings Deletion Permission to delete a logical drive Maintenance Permission to rebuild and synchronize a logical drive Notification Permission to receive notification of events affecting the logical drive Note If no Hosts VTraks have been created yet no machines will appear in the permissions list You can add Hosts and specify the permissions later VTrak 15100 User Manual 4 Click the Submit button when you are done Notes e The User can change his her User Name Password email address at any time e A User cannot change his her own Rights e The Administrator can change
15. Disk Time Out A disk drive has timed out Logical Drive Event Notification All events related to logical drives Create Logical Drive A logical drive has been created Delete Logical Drive A logical drive has been deleted Logical Drive Critical Malfunctioning disk drive fault tolerance lost Logical Drive Offline Two malfunctioning disk drives data access lost Logical Drive Migration Started A logical drive began expansion and or change of RAID level Logical Drive Migration Completed A logical drive finished expansion and or change of RAID level Logical Drive Migration Stopped A logical drive expansion and or change of RAID level halted before completion Logical Drive Rebuild Start A logical drive began a rebuild Logical Drive Rebuild Completed A logical drive finished a rebuild 74 Chapter 4 Management with WebPAM PRO Item Meaning Logical Drive Rebuild Stopped A logical drive rebuild halted before completion Logical Drive Synchronization Start A logical drive began synchronizing Logical Drive Synchronization Completed A logical drive finished synchronizing Logical Drive Synchronization Stopped A logical drive stopped synchronizing before completion Logical Drive Synchronization Comparison Error A comparison error was detected during synchronization Logical Drive Sy
16. Log 2 re naret iato ee eb eee eee ees 68 Delate a Hoste reri 6 Manco eee ee Pace e at ees 69 User Management 0 ccc eee 70 Create a User 2 ci ee ee ce eee be eee eee tebe eee 70 Delete a User 22 beeen ee be eee eee ee 77 Manage User Rights anana aaa 78 Change Password 000 cvetu oa t eee ee 79 Setup Email Alert Notification 2 044 80 Controller Management 0 000 cece eee 82 Set Release Lock 2 0 002 s ee ee eee 83 Change IP Address 2 0 66 eee nee ene ee 84 Change Console LUN 000 c eee eae 85 Change SCSI Target ID 0 2 00 eee eee 85 Contents Change Alarm Setting 0 0 0 c eee eee 86 Disk Drive Management 0 0 e eee eee 88 DISK VIEW jo fetish e kaa E Bap ieb nine Be ace eee Lees 88 Disk Information sse rreak 000 a EAEL eae 89 Logical Drive Management 0000 eee ee 91 Create a Logical Drive 0 2 c ee eee 91 Logical Drive LUN Setting 0 2 0 000 c cee eae 92 Logical Drive Functions 0 00000 eee eee 94 Logical Drive Critical Status 000002 96 Rebuild a Logical Drive 2 0 0 00 c cee eee 98 Migrate a Logical Drive 0 0 c cece eee 99 Synchronize a Logical Drive 00 eee eee 101 Synchronization Schedule 000 c eee eee 102 Delete a Logical Drive 0 eee eee 104 Enclosure Management 0
17. Temperature 6 has a higher range because it is located directly above the main controller board 119 VTrak 15100 User Manual Voltage From the Enclosure Management menu press 4 and Enter to access Voltage KERAAEREEKALEKER ERY G TAQSES EEAAKAKEAREANAR Voltage volts Normal Operational Range 1 3 39 2 96 3 63 2 5 16 4 48 5 51 3 12 09 0 76 13 19 Press Enter key to return VTrak has three power buses 3 3V 5V and 12V If a voltage is out of normal operational range there could be problem with the power supply ies Note that bus voltage is the combined output of both power supplies Therefore do not condemn a power supply based on this voltage reading alone For information on power supply replacement see page 165 Battery From the Enclosure Management menu press 5 and Enter to access Battery AAKEREELELAAEKE Battery tS tRARAEAERERE Battery Information Voltage 4 13 volts Capacity 3841 mAH Temperature 29 Celsius 84 Fahrenheit Press Enter key to return A battery is supplied with VTrak to power the cache in the event of a power failure When fully charged the battery can supply power up to 72 hours For information on battery replacement see page 171 For more information on Troubleshooting see page 191 120 Chapter 5 Management with the CLU Subsystem Management Controller Management below Enclosure Management page 124 Controller Management View Controller Information
18. The LogFile window appears below 192 168 1 118 Log File Help Events per page 10 Thu Sep 04 18 46 06 PDT 2003 VTrak 15100_1 Quick initialization completed on Array FirstArray Thu Sep 04 18 46 01 PDT 2003 VTrak 15100_1 Quick initialization started on Array FirstArray Thu Sep 04 18 45 59 PDT 2003 VTrak 15100_1 Create a new array FirstArray Thu Sep 04 18 45 58 PDT 2003 administrator created array FirstArray Thu Sep 04 18 42 02 PDT 2003 VTrak 15100_1 Delete array Master Array Thu Sep 04 18 42 00 PDT 2003 administrator deleted array Master Array Tue Sep 02 18 40 31 PDT 2003 VTrak 15100_01 Delete array Test Array Tue Sep 02 18 40 30 PDT 2003 SamuelAdams deleted array Test Array Tue Sep 02 18 39 47 PDT 2003 VTrak 15100_01 Quick initialization completed on Array Test Array Tue Sep 02 18 39 42 PDT 2003 VTrak 15100_01 Quick initialization started on Array Test Array Previous Events NextEvents gt In the LogFile window you can view all events pertaining to an individual Host VTrak Click the Previous Events and Next Events buttons to see the entire contents The LogFile is saved automatically You must log in as the Administrator in order to delete the Logfile To delete it click the Delete LogFile button Delete a Host To delete a Host VTrak 1 Click the Host Management g icon under Administrative Tools The Host List appears Host Management Host management is to a
19. assigned or not Logical Drive View Shows all logical drives under this Controller Enclosure View Monitors status of external RAID enclosures Notes e If you do not see these details in the Tree View it means your network connection to VTrak is not working Restore your connection before proceeding If you do not see anything lower your browser s security settings 45 VTrak 15100 User Manual Create a Logical Drive 192 168 1 118 logical drive View Eo Create Delete logical drive iM e 68 1 118 EB vtrak 151001 r Disk view E logicahdrive View Enclose view Enclosure1 No logical drive Found 1 Click on the Logical Drive View E icon In the Management window all logical drives belonging to this controller appear above Since this VTrak is newly activated there are no logical drives yet 192 168 1 118 logical drive View CresteiDelete logical drive Create Delete logical drive Create logical drive 2 Click on Create Delete logical drive menu in the Logical Drive View window above and select Create logical drive The Create Logical Drive window appears 192 168 1 118 Create logical drive logical drive Name FrstLD RAID Level RAD S Block Size 64 KB v Initialize logical beasts vi Quick Y initialization Free Disks Used Disks CH4 36 GB CH1 79 GB CH2 119 GB gt gt hee CH3 119 68
20. below Modify Controller Parameters below Firmware update page 122 VPD page 123 Reboot page 124 View Controller Information 1 2 Press 1 and Enter to view controller information The result looks like this Product VTrak 15100 Controller Serial Number N300A0390009 Controller Label Promise SATA Firmware Revision 01 02 0000 50 Hardware Revision 0 1 0 2 SEP Revision 0 25 Telnet enabled Management Port IP Address 192 168 10 203 Subnet Mask 255 255 255 0 TFTP Server IP Address 192 168 10 11 Date 2004 4 6 Time 12 25 49 DDR ECC Size 256MB SCSI Channel 1 TIDs 1 SCSI Channel 2 TIDs 1 Press any key to return to the Controller Management menu Modify Controller Parameters 1 Press 2 and Enter to access controller parameters The following menu appears Modify controller parameters 1 Controller Label 2 Date and time R Return to previous menu Press 1 and Enter to change the controller label name 121 VTrak 15100 User Manual Current controller label SATA RAID Modify controller label y n gt y Enter the new controller label gt SATA RAID System Controller label has been set to SATA RAID System Press Enter key to return 3 Press Y and Enter to confirm the label change 4 Type the new label name and press Enter 5 Press Enter to return to the Modify Controller Parameters menu 1 Press 2 and Enter to set the date and time Current Date 2004 4 6 Current Time 8
21. 000 eee eae 105 Enclosure View oean a ccc cece eee eens 105 Enclosure Information 000 eae 106 Chapter 5 Management with the CLU 00 cece eens 107 VTrak Status Indicators 0 2 eee 107 Drive Status Indicators ssuasaaaa aaan aa eee 108 Audible Alam essere kes erie A 2 ire Me ped ACUE TEON 109 CLEUConnection sareta Aorta ea ed aga ee ay ote de 110 Exit the CU ooreen bate uae pee bpd eae Gi hans 111 Index to CLU Functions 0 0 0 0 c eee ee 111 CEU INDOX oc cohee thee Ghee tee neg ee id E T aed 113 Controller Management 00 0 cee eee 117 Functions Under Controller Management 118 Enclosure Management 0000 eee 118 Fan Speed 000 c eee eee 118 BUZZOR 2 Sinaia hd cele aap wath E TOENE eeed be 119 Temperature 000 c ccc eee 119 NAGE modako otaa ease ged eh ale E edad eae ERAT 120 Baten n rever eea a Wetted Paani wate ed heat gc iite icra s tae 120 Subsystem Management 000 e eee eee 121 Controller Management 0 000 e eee eee eee 121 View Controller Information 2000000 121 Modify Controller Parameters 0 0000 0 121 Firmware Update 00000 eee eae 122 MPD dx pe E E a Veet a ae ahaa nea es 123 Reboot autcctintveer coed Tae TNA ESES DAT 124 VTrak 15100 User Manual Fan Speed ooeec d or eed ae eae be eee ee 125 BUTTER Eae aE aA E TR Da daca BIE AAEE SET 125 Te
22. 1 es ae SCSI 2 No Activity n a Activity n a n a Controller System Off n a Normal n a n a Field Replacement Unit n a means this state does not apply to this LED Five green blinks one per second dark 10 seconds five green blinks See page 159 for more information about field replaceable components See page 201 for a discussion of critical and offline logical drives Drive Status Indicators There are two LEDs on each Drive Carrier They report the presence of power and a disk drive and the current condition of the drive Power Activity lt _ Disk Status Figure 2 VTrak 15100 Disk Carrier LEDs 108 Chapter 5 Management with the CLU The VTrak spins up the disk drives sequentially in order to equalize power draw during start up After a few moments the Power Activity and Disk Status LEDs should display green State aa Dark Steady Flashing Amber Red Green Green eta No Drive En Activity n a n a Status No Power Drive OK n a RU a se n a means this state does not apply to this LED See page 201 for a discussion of rebuilding and failed disk drives Audible Alarm VTrak s audible alarm buzzer has three sound patterns e Beep Beep Beep Indicates that a logical drive is rebuilding e Beep beep beep beep beep beep Indicates that a logical drive is critical e Beep beep beep Beep beep beep Indicates a problem with a
23. 10 RAID 50 RAID 3 5 RAID 0 RAID 3 5 RAID 50 RAID 10 RAID 0 RAID 1 RAID 50 RAID 10 RAID 3 5 RAID 0 RAID 0 RAID 50 RAID 10 RAID 3 5 RAID 1 Increases the existing redundancy 188 Chapter 7 Technology Background Important e The Target Logical Drive may require more disk drives than the Source Logical Drive Ifthe Target Logical Drive requires an EVEN number of disk drives but the Source Logical Drive has an ODD number ADD a disk drive as part of the migration process e You cannot reduce the number of disk drives in your Logical Drive even if the Target Logical Drive requires fewer disk drives than the Source Logical Drive e RAID 1 mirroring works with two drives only Only a single drive RAID 0 Logical Drive can migrate to RAID 1 Other RAID Levels use too many drives to migrate e You cannot migrate a Logical Drive when it is Critical or performing activities such as Synchronizing Rebuilding and PDM Ranges of Logical Drive Expansion There are limitations to how large you can expand a Logical Drive depending on the size of your current Logical Drive The current SCSI HBA cards and PC Operating Systems support a 10 byte LBA format This means that a Logical Drive can have up to 4 billion address blocks or sectors Multiply the number of blocks by the sector size to find the capacity of a Logic
24. 137 Logical Drive management 132 Logical drive name 138 Logical drive operations under Maintenance menu 141 logical drive create automati cally 53 logical drive create manually 54 Maintenance Activity monitor 142 Management port IP address 148 Media Patrol 146 Navigation 111 Network Management 147 PDM 140 PDM on demand 145 Physical Drive management 127 221 VTrak 15100 User Manual CLU cont Ping test 153 Problem reporting 191 purpose 210 Reboot VTrak 124 Rebuild logical drive 144 Redundancy Check 146 reports problem 191 Reserve sector wipe 129 Retry count 138 SCSI management 154 SCSI target ID 154 SNMP 151 Synchronize logical drive 145 Telnet 148 temperature 119 TFTP Server 150 view controller information 121 voltage 120 VPD 123 Connection CLU 110 Management port 22 Power 23 problems 206 SCSI 18 19 20 21 Telnet 28 Console LUN assign 49 change 85 Controller 82 Management 117 view information 121 Controller LED 24 59 107 194 CPU temperature 126 voltage 126 Create a Host 65 Create a User 70 D Delete Logical drive 136 Dimensions 6 Disk drive assignment 88 89 blink LED 130 Boot sector wipe 129 carrier 11 Diagnostics 130 failure and recovery 201 I O statistics 132 information 88 128 install 9 LEDs 24 LUN mapping 90 move from UltraTrak 209 numbering 14 PATA set jumpers 10 rebuild 201 Reserve sector wipe 129 status 88 89 Status LED 25 109 195 Status LED b
25. 185 LUN setting 92 137 Maintenance Activity monitor 142 Migrate 143 187 migrate 99 Modify parameters 137 name 138 Offline status 201 Operations under 141 partition and format 47 186 PDM on demand 145 Rebuild 98 144 Rebuild Synchronize Migra tion priority 138 223 VTrak 15100 User Manual Redundancy Check 146 Retry count 138 SMART check enable 138 Status LED 24 59 107 194 Synchronize 145 synchronize 101 Target ID setting 92 Writeback cache enable 187 logical drive vs array 212 M Macintosh Serial connection 23 Telnet connection 28 Maintenance procedures 159 Management port connection 22 Management port IP address 26 148 Management Window Host 68 Media Patrol 146 Migrate logical drive 143 187 Migration priority 95 N Network connection problems 207 Network Management 147 O Operating Systems supported 6 OS support for WebPAM PRO 31 Overview 2 Overview of VTrak 2 P Partition and format logical drive 47 186 Password change 79 PATA disk drive install 13 set jumpers 10 PATA to SATA Adapter 13 209 PDM 140 Ping test Management port 153 Pinout serial connector 219 popup messages meaning 197 Power connection 23 Power LED 24 59 107 194 Power requirements 6 Power supply condition 120 205 replace 165 Power Activity LED 25 109 195 Priority Rebuild Synchronize Mi gration 138 Problem report Audible alarm 191 Back panel LEDs 196 CLU 191 Disk drive LEDs 195
26. 2 2 0 0 0 eee 15 Connect the SCSI Cables 0 0 0 cece eee ee 16 SCSI TEnMin ator ai d a sce stew eda BA age Beige d Bat 6 Raw ASE 17 One VTrak one Host PC one SCSI HBA card 18 One VTrak one Host PC two SCSI HBA cards 18 One VTrak two Host PCs one SCSI HBA card in each 19 Two VTraks one Host PC one SCSI HBA card daisy chain 20 Two VTraks one Host PC two SCSI HBA cards 21 Connect the Management Cables 0 0000 c eee eae 22 Management Port Connection 20 cee ae 22 RS 232 Serial Connection 0 0 0 cee eee eee 22 Macintosh Users 0 0 ccc eee eee eee eee 23 GConn ct the Power 3 5 6 4 45 65 Sicceaetnang Tai ood bland thant a 23 Set up Management Connections 0 000 e eee eee 25 Terminal Emulation 0 0 2 0 0 0 0 0 ccc eee eee eee 25 Set IP Addresses and Subnet Mask 26 Set Up Telnet Connection 02 000 02 eee eee 28 Enable Telnet on VTrak 0 eee es 28 Make a Telnet Connection 0 0 eee ee ees 29 Install WebPAM PRO Software 0 0000 ce ee eens 31 Utility Server Installation Locations 0 31 CIMOM Agent 20000 cee eee 32 Internet Browser 00000 cc eee eee eee ee 33 Before you Aan e aoire E k ace een anak bee 33 Install WebPAM PRO 0000 c cece eee es 34 Uninstall WebPAM PRO
27. 4 Management with WebPAM PRO When a disk drive fails it disappears from the WebPAM interface You can identify the failed drive under Disk View noting that there is no drive showing for Channel 3 The failed drive displays a red Status LED 192 168 1 118 logical drive Information Change logical drive Settings v logical drive Information BE vtrak 15100_1 GI Disk view logical drive Name FirstLD BD chi maxtor 6L0 RAID Mode RAID 5 Parity Distributed BD ch2 woc wo120 Block Size 64KB GI cHa wDc wD12c logical drive Size 159 GB 159784 MB B logical drive View e FirstLD logical drive Status Rebuilding 2 MAXTOR 6L080 LUN Mapping SCSI Channel 1 Target ID 6 LUN 0 woc wo12003 LUN Mapping SCSI Channel 2 Target ID 2 LUN 4 Enclosure View Enclosurei The Promise RAID controller will automatically attempt to activate a hot spare drive and rebuild it to become part of the logical drive above The drive in Channel 4 is the hot spare drive in this example If the hot spare feature is deactivated or no hot spare drive is available the controller wait until you install a replacement drive During rebuild the alarm sounds a single short beep repeated The disk drive being rebuilt displays an amber Status LED Important If you use a disk drive that has been used before in a VTrak logical drive you must wipe erase the Reserve Sector of the disk drive before VTrak w
28. 53 14 Modify date y n gt y Enter the new year gt 2004 Enter the new month gt 4 Enter the new day gt 5 Modify time y n gt y Enter the new hour gt 5 Enter the new minute gt 50 Enter the new second gt 30 Current Date 2004 4 5 Current Time 5 50 30 Press Enter key to return 2 Press Y and Enter to confirm the date or time change 3 Type the new year press Enter new month press Enter and new day and press Enter 4 Repeat the same steps for time set 5 Press Enter to return to the Modify Controller Parameters menu Firmware Update Use this function to set the IP address of the TFTP server and to specify the firmware file name See page 160 for the complete procedure 1 Press 3 to access Firmware Update Current management port IP address 10 0 0 2 Current TFTP Server IP Address 10 0 0 16 Modify TFTP Server IP address y n gt y Enter the new TFTP Server IP address gt 192 168 1 157 New TFTP Server IP address is 192 168 1 157 122 Chapter 5 Management with the CLU Enter the firmware file name on TFTP server gt VTrak FW v1 2 img Update firmware for VTrak 15100 now y n gt y File Vtrak FW v1 2 img TFTP Server 192 168 1 157 updating started please wait Please note that the new firmware will take effect only after VTrak 15100 is rebooted 2 Reboot the VTrak to make the new firmware effective VPD Vital Performance Data VPD refers to the condition of major VTrak components Use this informat
29. Enclosure Problems 0 000 c ee eee cence ees 202 Connection Problems 0020 cece eee eee 206 Chapter 9 Support 0 0 0 ccc ee 209 Frequently Asked Questions 0 0 0 e eee eee 209 Contacting Technical Support 2 00 0005 214 Limited Warranty e e tonr saara a e eae 216 Returning Product For Repair ccc eeee eee ae 217 Appendix A Serial Connector Pinout 2505 219 INGO 8 8 So ene eae akin a a a ood wate s Renan aes 221 viii Chapter 1 Introduction About This Manual below e Overview page 2 e Architectural Description page 3 e Specifications page 5 Thank you for purchasing Promise Technology s VTrak external disk array subsystem About This Manual This User Manual describes how to setup use and maintain the VTrak 15100 external disk array subsystem It also describes how to use the built in command line utility CLU and WebPAM PRO management software This manual includes a full table of contents index chapter task lists and numerous cross references to help you find the specific information you are looking for Also included are four levels of notices gt gt KN Note A Note provides helpful information such as hints or alternative ways of doing a task Important An Important calls attention to an essential step or point required to complete a task Important items include things often missed
30. Event notification 197 Front panel LEDs 194 WebPAM PRO 192 Promise Array Manager currently installed 33 R Rackmount 8 RAID Console LUN 49 155 Introduction to 175 Levels choosing 182 Levels described 176 184 RAID controller replace 174 Rebuild priority 95 Replace battery 171 fans 166 power supply 165 RAID controller 174 SEP 173 Reserve Sector wipe 129 224 Index RS 232 connector 219 RS 232 Serial Connection 22 S S M A R T 89 90 SATA disk drive install 12 Scheduled Synchronization 102 screws counter sink 11 SCSI Activity LEDs 24 59 107 194 cables 16 Channel TID 154 connection problems 206 daisy chain 20 existing HBA card 209 HBA card dual channel 15 HBA card specifications 15 HBA cards two 18 21 209 in band 155 211 212 management 154 multiple VTraks on chain 209 other devices on chain 210 Target ID 20 48 55 85 terminator 17 VTrak PC HBA card 18 19 20 21 SEP firmware update 162 replace 173 Serial connection problems 207 Serial connector pinout 219 SMART check enable 95 SMART enable on logical drive 138 SNMP settings 151 Specifications 5 Status Indicators 59 107 Stripe Block Size choices 185 Subsystem Management 121 Synchronization priority 95 T Target ID assign 48 85 154 Technical Support contact info 214 Telnet Enable 28 Make connection 29 settings 148 Temperature 106 Temperature enclosure 119 204 Terminal Emulation 25 Terminator SCSI 17 TFTP Serve
31. IP Address 192 168 1 1 Telnet disabled TFTP Server IP Address 192 168 1 81 SNMP Name Irvine SNMP Location Promise Network Management 1 Management Port 2 Telnet 3 TFTP Server 4 SNMP 5 Ping R Return to Previous Menu Please enter your menu choice gt 147 VTrak 15100 User Manual Management Port Use this feature to change the IP addresses for VTrak s Management port and Gateway plus the Subnet Mask 1 Press 1 and Enter to access the Management Port settings Management Port IP Address 10 0 0 2 Subnet Mask 255 0 0 0 Gateway IP Address 0 0 0 0 Management Port 1 Management Port IP 2 Subnet Mask 3 Gateway R Return to Previous Menu Please enter your menu choice gt 1 2 Press 1 and Enter to select Management Port IP Current management port IP Address 10 0 0 2 Modify management port IP address y n gt y New management port IP address gt 192 168 1 56 an example only New management port IP address 192 168 1 56 Press Enter key to return 3 Press Y and Enter to modify the management port IP address 4 Type the new IP address and press Enter VTrak confirms the new address 5 Press Enter to return to the Network Management menu 6 Repeat steps 1 through 5 to set the Subnet Mask and Gateway IP address 7 Reboot the VTrak for these changes to take effect Telnet Telnet allows you to use the CLU to manage VTrak over a network The Telnet screen looks the same as the CLU scr
32. LUN for SCSI port 1 Logical Drive 2 y n gt y 2 Type Y and Enter to confirm Enter the new LUN 2 3 4 5 6 7 8 9 10 11 12 13 14 15 gt 3 LUN is set to 3 for SCSI port 1 Logical Drive 2 Press Enter key to return Modify LUN for SCSI port 2 Logical Drive 2 y n gt n 3 Type the new LUN for SCSI port 1 and press Enter 137 VTrak 15100 User Manual 4 To change the LUN for SCSI port 2 press Y and Enter Then type the new LUN and press Enter To leave the LUN for SCSI port 2 unchanged press N and Enter 5 To return to the Modify Logical Drive Parameters menu press Enter Cache Policy Use this feature to switch the logical drive cache policy between Write Through and Write Back Write Through is more secure but Write Back provides better performance Write Back temporarily stores data in the cache where VTrak s battery protects the data in the event of a power failure 1 Type 2 and Enter to access Cache Policy 2 Type Y and Enter to confirm The new policy displays 3 To return to the Modify Logical Drive Parameters menu press Enter Retry Count Use this feature to adjust the number of retries the RAID controller allows a logical drive before it takes the logical drive offline Type 3 and Enter to access Retry Count Type Y and Enter to confirm Type the new retry count and press Enter PON gt To return to the Modify Logical Drive Parameters menu press Enter Enable Disable SMART Use this feature to
33. Levels e RAIDO e RAID 1 e RAID3 e RAIDS e RAID 10 e RAID 50 Any combination of these RAID levels can exist at once on separate logical drives See page 175 for more information on RAID RAID Flexibility Configurable RAID stripe depth 4 8 16 32 or 64 sectors per disk Rebuild priority tuning Adjustment of minimum I O reserved for server use during rebuild Hot spares Multiple global and designated hot spares Maximum Disks amp LUNs 15 in any combination of RAID levels and drive types Supported Disk Interfaces Serial ATA SATA Parallel ATA with optional Promise adapter VTrak 15100 User Manual Supported Operating Systems Windows 2000 Windows XP Professional Windows 2003 RedHat Linux Mac OS X SuSE Linux Current 8 A 100 VAC 4 A 200 VAC max rating with two power cords Power Consumption 440 watts Power Supply Dual 500 W 100 240 VAC auto ranging 50 60 Hz dual hot swap and redundant with PFC N 1 design Thermal Output 1590 BTU hour max current Operating Temperature 41 to 104 F 5 to 40 C Non operational Temperature 40 to 140 F 40 to 60 C Relative Humidity Maximum 90 Vibration Random 0 21 grms 5 to 500 Hz 30 Mins X Y Z axis Management Tools WebPAM Professional Command Line Utility Management Interfaces Ethernet RS 232 Serial Management Protocols SNMP SSL WBEM Telnet Notification Email audible and visible alarms Dimensions
34. Management with WebPAM PRO 5 Click the Submit button when you are done Feature Explanation Choice Enable Auto Rebuild Allows your logical drives to rebuild themselves automatically Enable or disable Enable Dedicated Hot Spare Activates the dedicated hot spare drive feature for this logical drive Enable or disable Select Hot Spare Channel Allows you to designate the disk drive in a specific channel as the hot spare for this logical drive Any unassigned disk drive Enable S M A R T Check Activates SMART checking for the disk drives in this logical drive Enable or disable Enable Hard Disks s Write Cache Activates the write caches for the disk drives in this logical drive Enable or disable Enable Write Back Activates write back feature of the caches for the disk drives in this logical drive Enable or disable Automatic Flush Frequency Specifies the flush frequency for the controller cache in seconds Zero means deactivated 2 to 60 For the following three features a High setting speeds the background operation while slowing foreground read write operations A Low setting favors the read write Set Rebuild Priority Allocates system resources High or low between read write operations and rebuilding Set Synchronize Allocates system resources High or low Priority between read write operations and synchronizing Set Mi
35. Monitor 0 000 ee eee 142 Migrate Logical Drive 0 0 0 cee eee 143 Manual Rebuild 0 0 00 ce eee ee eee 144 Manual POM 0000 e eee 145 Synchronize Logical Drive 00 0 0 145 Redundancy Check 00 0 e eee eee 146 Media Patrol 0 0 cece ee 146 Network Management 0 0 00 cece eae 147 Management Port 00 0 cece ete eee 148 Telnet 23 2 a said ahs eae E E Boa wate d ie eae ARI angen ae 148 IFIP Oone Te veioa hee pa peed ph buden ieee te 150 SNMP teodata pta ENES eet tea die women EA EADE EA 151 vi Contents PUN GF esere pao d a a Baath hte dee ae tat de eat ed 153 SCSI Management 000 c eee eee 154 Channel TID i tae bee a he ee a ee es 154 RAID Console LUN 2 002 00 0c eee eee 155 Event Viewer 200 000 c cece eee 156 BUZZER sera Sas NE neat gala Baers ink ah eran Sioa eee EN eae a AE 157 Chapter 6 Maintenance 2 00 cee eee eee 159 Firmware Update 000 2 ccc e eee eee 160 TETP Sere ta eao aa hinge aE bin fedies pea ale wed Glan 160 Set IP Addresses 000 00 ec eee eee 162 Firmware Update 02 00 eee eee eee 162 Firmware Update Serial Port 22005 163 Replace Power Supply 02000 c cece eee eee 165 Replace Cooling Unit Fan 0 0 00 eee 166 Replace Cache Battery 0 0 cece eee 171 Replace SER eaea cat
36. N and Enter KAKAKAKAKAKAKKKKADOElatE Logical Drive KKK AKKAKAKA Id Name Mode Size 1 LogDrvi RAID5 239 GB Select the Logical Drive ID to delete Press R to return after finished gt r 4 When you are done deleting logical drives press R and Enter to return to the Logical Drive Management menu 136 Chapter 5 Management with the CLU Modify Logical Drive Parameters Press 4 and Enter to access the Modify Logical Drive Parameters menu If you have more than one logical drive specify the one you want by its ID number and press Enter Above the menu is a table of the current settings for this logical drive Logical Drive 2 Parameters Name LogDrv2 RAID Level 1 Stripe Block Size 64K Capacity 35 GB Member PDs 3 5 Smart Check On Cache Policy Write Through Retry Count 2 Auto Rebuilding On Hot Spare Global Priority High RBLD High SYNC High Migration SCSI Mapping CH1 LUN1 SCSI Mapping CH2 LUN1 Modify Logical Drive Parameters SCSI Assignment Cache Policy Retry Count Enable Disable SMART Logical Drive Name Priority Hot Spare Policy Auto Rebuilding Option R Return to Previous Menu SCSI Assignment Use this feature to change the SCSI LUN assignments for a logical drive ONDUKRWNEH Note To hide a logical drive from an SCSI port set its LUN to 255 To reveal it reset the LUN to one of those listed beside the prompt 1 Type 1 and Enter to access SCSI Assignment Modify
37. Oo 3 SamuelAdams SamuelAdams 4 administrator administrator 2 Click on the hypertext link in the Edit User column for the User you want to manage The Modify View User screen appears User Name MichaelLee Host Name Creation Rights Deletion Right Maintenance Rights Notification Right Host Management Rights 192 168 1118 v v v Email Address mi lee promise c omw Email Notification Y Critical Events All Events Controller Event Notification Controller Unknown Error Data Parity Error Command Parity Error Pires iird rbi Gree EE L Battery Temperature Rise L Battery enperaiure Dropped L Battery Capacity below threshold Battery Capacity Normal Battery Discharging Battery Charging Battery Maintenance Mode Battery Life ended Eea In the above example the screen is shortened to save space 3 Enter the email address if this user will receive email notifications 4 Select the alert events you want reported via email To save time and effort check Critical Events All Events or the component specific boxes See page 73 for a list of events and their meanings 80 Chapter 4 Management with WebPAM PRO 5 When you are done click the Submit button The User list appears again Your changes take effect immediately To restore the previous settings before you submit
38. SCSI card The VTrak has a measured peak sustained throughput of 100 MB s per channel Using a 80 MB s SCSI card will result in a performance bottleneck under certain conditions You must estimate how frequently those conditions happen and how serious they are Then you can decide whether to upgrade to the faster SCSI card How many VTrak subsystems can I connect to one SCSI chain You can connect up to eight 8 VTraks on a single SCSI chain Can I connect two SCSI cards to the same VTrak Yes VTrak has two SCSI channels which allows you to connect it to two SCSI cards whether those cards are in the same PC or two different PCs For more information see page 16 209 VTrak 15100 User Manual Can I connect my VTrak on the same SCSI chain with other devices No Do not connect other devices to the SCSI chain with a VTrak If you want to monitor your VTrak and run other SCSI devices from the same PC add another SCSI card to the PC Can I connect my VTrak on the same SCSI chain as my Promise UltraTrak No Do not connect other Promise products to the SCSI chain with a VTrak If you want to monitor your VTrak and UltraTrak from the same PC add another SCSI card to the PC How can tell when the VTrak has fully booted When the VTrak is fully booted up all six front LEDs will light up green The right most LED will blink green once per second while the remaining LEDs will be solid green How do I learn more about conf
39. Trap Sinks 1 Press 6 and Enter to access the SNMP trap sinks setting IP addresses of trap sinks IP Addresses of Trap Sinks 1 Edit 2 Add 3 Delete R Return to Previous Menu Please enter your menu choice gt 2 2 To add a trap sink press 2 and Enter Enter the new IP address gt 192 168 1 88 3 Type the new IP address and press Enter The new address displays in the list IP addresses of trap sinks 1 192 168 1 88 IP Addresses of Trap Sinks 1 Edit 2 Add 3 Delete R Return to Previous Menu Please enter your menu choice gt r 4 Press R and Enter to return to the SNMP Settings menu 152 Chapter 5 Management with the CLU Ping Use the Ping function to verify a network connection 1 Press 5 and Enter to access Ping Ping Test Enter the IP address to ping gt 192 168 1 211 Number of ping packets 1 30 gt 4 Pinging please wait 2 Type the IP address of the network node you which to contact and press Enter 3 Type the number of ping packets you with to send and press Enter PING 192 168 1 211 192 168 1 211 56 data bytes 64 bytes from 192 168 1 211 icmp_seq 0 ttl 128 time 0 5 ms 64 bytes from 192 168 1 211 icmp_seq 1 ttl 128 time 0 5 ms 64 bytes from 192 168 1 211 icmp_seq 2 ttl 128 time 0 4 ms 64 bytes from 192 168 1 211 icmp_seq 3 ttl 128 time 0 4 ms 192 168 1 211 ping statistics 4 packets transmitted 4 packets received 0 packet loss round trip min avg max 0 4 0 4 0
40. VTrak 15100 User Manual Hot Spare Drive s A hot spare is a disk drive that is connected to the logical drive system but is not assigned as a member of the logical drive In the event of the failure of a drive within a functioning fault tolerant logical drive the hot spare is activated as a member of the logical drive to replace a drive that has failed VTrak will replace a failing disk drive in a logical drive with an unassigned drive if one is available The unassigned drive is not part of any logical drive Such a drive is called a hot spare drive There are two types e Global An unassigned disk drive available to any logical drive on the VTrak e Dedicated An unassigned disk drive that can only be used by a specified logical drive The hot spare policy function lets you select whether a logical drive will access any unassigned disk drive or a designated drive in the event of disk drive failure See page 94 WebPAM PRO or page 139 CLU for information on how to make this setting The spare drive effectively takes the place of the failed drive and the RAID system immediately begins to rebuild data onto the drive When the rebuild is complete the logical drive is returned to fault tolerant status Once the failed drive is replaced the new drive is automatically recognized as a hot spare and will be activated in the event of a subsequent drive fault Maintaining a hot spare drive is a good precaution to protect your l
41. a User s Rights as well as create and delete Users If you checked Email Notification above when you click the Submit button you will see the Event Selection screen C controller Unknown Error E command Parity Error C Bus Reset C Abort task O ctear aca LUN Reset C initiator Error C megal Secondary Identify C Messgae Parity Error C Bus Reboot E Disk Down C Disk Plugged in E Disk Access Retry E Disk CRC Error E Disk SMART Failed Disk ECC Error _ C UtraTrak Connection Connected C UtraTrak Connection Lost E Disk Bad Sector CO Disk Reserve Sector Error Disk Time out Citogieat drive Event tiotieation E Creste logical ative E Delete logical drive E logical drive Critical Z logical drive Offine _ C Logical Drive Migration Started E Logical Drive Migration Completed Logical Drive Migration Stopped E logical drive Rebuild Start E logical drive Rebuild Completed logical drive Rebuild Aborted E logical drive Synchronization Start E logical drive Synchronization Completed logical drive Synchronization Aborted Magical drive Synchronization Comparison Error Z Logical Drive Synchronize Internal Error FLogical Drive Ful initialization Start El Logical Drive Full Initialization Completed Logical Drive Full Initialization Stopped Logical Drive Quick Initialization Start El Logical Drive Quick Initialization Completed Z Logical Drive Quick Initialization St
42. alone Only replace the RAID Controller when directed to do so by Promise Technical Support See page 214 To remove and replace the RAID Controller do the following Power down the VTrak Remove the network SCSI and null modem cables Grasp the handle and pull it toward you above left Grasp the Controller and pull it out of the enclosure above center Gently slide the new Controller into the enclosure Press on the front to seat the Controller above right The handle will swing in as the Controller is properly seated 7 Attach the network SCSI and null modem cables 8 Power up the VTrak Oak wnrs This completes the RAID Controller replacement procedure 174 Chapter 7 Technology Background e Introduction to RAID below e Choosing a RAID Level page 182 e Choosing Stripe Block Size page 185 e Gigabyte Boundary page 185 e Initialization page 185 Hot Spare Drive page 186 e Partition and Format Logical Drive page 186 e Cache Settings page 187 e RAID Level Migration page 187 Introduction to RAID RAID Redundant Array of Independent Disks allows multiple hard drives to be combined together to form one large logical drive The operating system sees the logical drive as a single storage device and treats it as such The RAID software and or controller handle all of the individual drives on its own The benefits of a RAID can include e Higher data transfer rates for increas
43. and press Enter 3 Press Enter to return to the Physical Drive Management menu Wipe Out Reserve Sector When a disk drive belongs to a logical drive information about that arrangement is stored in the Reserve sector In some cases the RAID controller will not use a disk drive that has information in its Reserve sector For example a disk drive that is part of a logical drive fails If you replace the failed drive with a drive that was previously used in a logical drive VTrak will not use it to rebuild the present logical drive You must erase the Reserve sector on the replacement drive first 1 Press 4 and Enter to wipe the Reserve sector from the selected disk drives Enter PD IDs and or ID ranges gt 6 Total 1 PD has been selected Wipe out boot sector for PD 6 y n gt y Wiping out boot sector for PD 6 Press Enter key to return 2 Type the ID numbers of the physical drives for which you want to cerase the Reserve sector and press Enter 3 Press Enter to return to the Physical Drive Management menu 129 VTrak 15100 User Manual Blink LED Disk Status LED blinks green This function causes the Disk Status LED for the specified g disk drive to blink right This action helps you quickly identify the disk drive you are working on 1 Press 5 and Enter to access Blink LED 2 Type the ID number of the disk drive whose LED you want to blink and press Enter 3 Press Enter to return to the Physical Drive
44. disk overhead uses only 50 of whose segments are RAID 0 logical total capacity drives High I O rates are achieved thanks to multiple stripe segments Recommended Applications for RAID 10 Imaging applications e Database servers e General fileserver 183 VTrak 15100 User Manual RAID 50 Advantages Disadvantages High Read data transaction rate Medium Write data transaction rate Good aggregate transfer rate High reliability Supports large volume sizes Higher disk overhead than RAID 5 Recommended Applications for RAID 50 e File and Application servers e Transaction processing e Office application with many users accessing small files 184 Chapter 7 Technology Background Choosing Stripe Block Size The stripe block size value can be set to 4KB 8KB 16KB 32KB and 64KB 64 KB is the default This selection will directly affect performance There are two issues to consider when selecting the stripe block size e Choose a stripe block size equal to or smaller than the smallest cache buffer found on any disk drive in your logical drive A larger value slows the logical drive down because disk drives with smaller cache buffers need more time for multiple accesses to fill their buffers If your data retrieval consists of fixed size data blocks such as some database and video applications choose that data block size as your stripe block size Generally s
45. drive was Functional when the Redundancy Check began you can pause and resume the Redundancy Check process with this same function If the Maintenance Activity Monitor is enabled you can watch the Redundancy Check progress on your monitor Pause Resume To Pause and Resume the Redundancy Check press 6 and Enter again Specify the Logical Drive ID as before then press Y to confirm Media Patrol Use this function to verify the integrity of the magnetic media on the physical drives that make up your logical drive 1 Press 7 and Enter to access Media Patrol Current MP Information MP disabled 146 Chapter 5 Management with the CLU Percentage 0 Media Patrol MP 1 Enable Disable MP 2 Pause R Return to Previous Menu Please enter your menu choice gt 1 Enable MP y n gt y 2 Doone of the following Press 1 and Enter to enable disable Media Patrol Then press Y and Enter to confirm Or press 2 and Enter to pause resume Media Patrol Then press Y and Enter to confirm 3 When you are done press R and Enter to return to the Maintenance menu If the Maintenance Activity Monitor is enabled you can watch the Media Patrol progress on your monitor Network Management From the Main Menu press 4 and Enter to access Network Management The Network Management menu displays with the factory default settings shown above it Management Port IP Address 192 168 1 22 Subnet Mask 255 255 255 0 Gateway
46. enable or disable the SMART check on a logical drive 1 Type 4 and Enter to access Enable Disable SMART 2 Type Y and Enter to confirm The new setting displays 3 To return to the Modify Logical Drive Parameters menu press Enter Logical Drive Name User this feature to change the name of a logical drive 1 Type 5 and Enter to access Logical Drive Name 2 Type Y and Enter to confirm 3 Type the new logical drive name up to 22 characters and press Enter 4 To return to the Modify Logical Drive Parameters menu press Enter Priority Use this feature to set the logical drive priorities for e Rebuilding e Synchronization 138 Chapter 5 Management with the CLU e Migration A high priority means more system resources are allocated to the Rebuild Synchronize or Migrate function and less to routine read write activity As a result the Rebuild Synchronize or Migrate goes faster but the logical drive takes longer for reads and writes A low priority has the opposite result 1 Type 6 and Enter to access Priority Current rebuilding priority High Current synchronization priority High Current migration priority High Change to low RBLD priority for LD 2 y n gt n 2 Press Y and Enter to change Rebuilding priority Press N and Enter to leave it unchanged Change to low SYNC priority for LD 2 y n gt n 3 Press Y and Enter to change Synchronization priority Press N and Enter to leave it unchanged Change to
47. explanation of the available options 1 Press 2 and Enter to access the Create New Logical Drive feature KAKKAKAKAKAKEK Define New Logical Drivek KAKAKK KKK Total 3 Physical Drives Physical Drives Selection Id Name Size 134 Chapter 5 Management with the CLU 3 Maxtor 6YO80M0 81 GB 4 Maxtor 6YO80M0 81 GB 5 Maxtor 6YO80M0 81 GB Enter Physical Drive ids and or id ranges separated by commas For example 1 5 8 15 Press R to continue after you have finished selecting Physical Drives Your input gt 3 5 2 Choose the physical drives for your logical drive and press Enter Physical Drives Selection Id Name Size 3 Maxtor 6YO80M0 81 GB 4 Maxtor 6Y080M0 81 GB 5 Maxtor 6YO80M0 81 GB Enter Physical Drive ids and or id ranges separated by commas For example 1 5 8 15 Press R to continue after you have finished selecting Physical Drives Your input gt r 3 When you have selected all the physical drives press R and Enter RAID Mode Options 0 RAID 0 Striping 1 RAID 1 Mirroring 3 RAID 3 Parity 5 RAID 5 Parity Distributed 10 RAID 10 Striping Mirroring 50 RAID 50 Please enter RAID mode 0 1 3 5 gt 5 The prompt displays available RAID modes 4 Type the RAID mode level for your logical drive and press Enter Stripe Block Size 4 8 16 32 or 64 in KB gt 64 Enter the Logical Drive name gt LogDrv1 Enable initialization y n gt y Full or quick initiali
48. files Click OK when you are done 161 VTrak 15100 User Manual Set IP Addresses 1 oa fF ON 7 Be sure the VTrak and Host PC are running the null modem cable is properly connected see page 22 and you have the correct COM Port settings see page 25 Start your PC s terminal emulation program Press Enter once to launch the CLU Press 4 to select Network Management then 2 to select Management Port Verify that the Management Port has a true IP address Return to the Network Management menu and press 3 to select TFTP server Current TFTP Server IP Address 0 0 0 0 Want to modify TFTP Server IP address y n gt y Please enter the new TFTP Server IP address gt 192 168 1 157 New TFTP Server IP address is 192 168 1 157 Press Enter key to return Enter the IP address of the PC Server where the TFTP Server was installed The above address is only an example See the TFTP Server window to obtain the actual IP address Return to the Main Menu Firmware Update 1 2 From the Main Menu press 1 to select Subsystem Management Press 1 to select Controller Management then 3 to select Firmware Update Please enter the firmware image file name on TFTP server gt VTrak15100 FW v1 2 img Specify the name of the image file and press Enter If the image file is not in the TFTP Server s default directory type the path as well as the name The file name shown above is only an example When the CLU informs you th
49. for WebPAM to connect with it This issue is discussed further under Network Connections below The CLU controls and manages but it does not move data It communicates through a null modem cable supplied with the Promise product You can connect a straight through serial cable but it will not work for this purpose If you do not use the CLU often you might want to disconnect and store the cable Consider leaving it connected to be sure it will be there when you need it The CLU also works through a Telnet network connection Network Connections The VTrak 15100 has 100 Mb connector on the back of its controller The VTrak becomes a node on your network like any other PC server or other component with an IP address Connectivity LED Activity LED lt r The Connectivity LED shows a steady green when a network connection is present If the Connectivity LED is dark there is no network connection The Activity LED flashes green when network activity happens If the Activity LED is dark there is no network activity VTrak s default Management Port IP address is 10 0 0 2 You must change this address to one that will work with your network You make the initial IP address setting using the CLU as mentioned above You can make subsequent IP address changes using WebPAM Note that VTrak s Management Port requires a static IP address It does not accept dynamic IP addresses from a DHCP server If you have a DHCP server on y
50. for the current event that triggered the buzzer such as a critical array When the logical drive starts rebuilding the buzzer would sound again 1 Press 8 and Enter to access the Buzzer setting Buzzer 1 Silence Buzzer 2 Enable Buzzer 3 Disable Buzzer R Return to Previous Menu Please enter your menu choice gt 2 Enable buzzer y n gt y 2 Press 1 2 or 3 as desired and Enter to make your selection Press Y and Enter to confirm Buzzer 1 Silence Buzzer 2 Enable Buzzer 3 Disable Buzzer R Return to Previous Menu 125 VTrak 15100 User Manual Please enter your menu choice gt r 3 Press R and Enter to return to the Main Menu See page 109 for a list of buzzer sounds Temperature Press 3 and Enter to check the VTrak s internal temperature BSSRE AS A AR SEA E S OMD Oratu EA AAA AERE RART EAER Temperature Celsius Fahrenheit Normal Operational Range 1 29 84 lt 45 Celsius 2 27 80 lt 45 Celsius 3 24 75 lt 45 Celsius 4 24 75 lt 45 Celsius 5 25 77 lt 45 Celsius 6 36 96 lt 55 Celsius Temperature values 1 through 5 are measured along the backplane Value 6 is measured at the controller A temperature value above normal range reflects a cooling problem Voltage Press 4 and Enter to check VTrak s internal system voltages ERIN eee ole eta ee ee Voltage volts Normal Operational Range 1 3 39 2 96 3 63 2 5 16 4 48 5 51 3 12 16 10 76 13 19 Temperature value 1 is
51. for this Controller Enclosure View Monitors status of external RAID enclosures 67 VTrak 15100 User Manual Host Management Window To access the Management Window for an individual Host VTrak click on the Host g icon in Tree View The result is a different window than clicking the Host Management icon described above View Log File Host Information Host Name DANIELTEST IP Address 192 168 1118 Operating System Microsoft Windows XP Professional Domain Promise Software Information CIM Provider Version Promise Provider Framework Version 1 0 Utility CIMOM Version Storage Network Industry Association SNIA Java CIMOM 0 7 From this point you can e View the Logfile e Access Host User Rights Administrator only View Event Log The Event Window shows events as they happen It is not the same as the Event Log however To see the Event Log Host Host Name DANIELTEST IP Address 192 168 1118 Operating System Microsoft Windows XP Professional Domain Promise Software Information CIM Provider Version Promise Provider Framework Version 1 0 Utility CIMOM version Storage Network Industry Association SNIA Java CIMOM 0 7 1 In Tree View click on the Host icon for the VTrak whose log you want to see above left 68 Chapter 4 Management with WebPAM PRO 2 Inthe Management Window click on the View LogFile button above right
52. hot spare drive Supports multiple designated and global spares Automatic background data reconstruction when a drive is replaced Logical drive is quickly back on line with minimal user intervention Redundant hot swappable cooling units Load sharing and full operation even with multiple failed fans N 1 Redundant hot swappable power supplies Load sharing and full operation even with a failed power supply Redundant SCSI ports Load sharing and full operation even with a failed SCSI port Chapter 1 Introduction Feature Benefit Cluster support Supports two node server clusters for performance and availability Complete cable less design All components easily plug directly into boards No cables to complicate setup or maintenance Cache battery backup 72 hour backup for controller cache to retain data in case of power failure Command line and Graphic user Choice of control and monitoring methods interfaces for greater flexibility Specifications Drive Capacity 15 SATA and PATA disk drives 3 5 x 1 form factor only External I O Ports Dual Ultra 160 SCSI with 68 pin VHDCI connections Sustained Throughput Up to 200 MBps over two SCSI channels Sustained I Os Up to 20 000 I Os per second Data Cache Up to 512 MB predictive data cache with automatic write cache destaging and 72 hour battery backup protection 256 MB standard Supported RAID
53. it was automatically chosen 112 Chapter 5 Management with the CLU The Parameters and Submenu appear with the new Hot Spare setting Logical Drive 2 Parameters Name LogDrv2 RAID Level 1 Stripe Block Size 64K Capacity 35 GB Member PDs 3 5 Smart Check On Cache Policy Write Through Retry Count 2 Auto Rebuilding On Hot Spare Dedicated 6 Priority High RBLD High SYNC High Migration SCSI Mapping CH1 LUN1 SCSI Mapping CH2 LUN1 Modify Logical Drive 2 Parameters SCSI Assignment Cache Policy Retry Count Enable Disable SMART Name Priority Hot Spare Policy Auto Rebuilding R Return to Previous Menu ON DUOKRWNE Please enter your menu choice gt This concludes the example CLU Index A Auto Rebuilding Logical Drive Main Menu 3 Enter 4 Enter B Back Plane Box Main Menu 1 Enter 1 Enter 4 Enter Battery Main Menu 1 Enter 2 Enter Battery Board Main Menu 1 Enter 1 Enter 4 Enter Boards VTrak Main Menu 1 Enter 1 Enter 4 Enter Boot Sector Wipe Main Menu 2 Enter Buzzer Beeper Main Menu 113 VTrak 15100 User Manual C Cache Policy Logical Drive Main Menu 3 Enter 4 Enter Contact Person SNMP Main Menu 4 Enter 4 Enter Controller Information View Main Menu 1 Enter Controller Label Main Menu 1 Enter 1 Enter 2 Enter Controller Management Main Menu 1 Enter Controller Parameters Modify Main Menu
54. numbers disk drives from left to right Numbers a stamped above each drive bay for easy indentification Drive 1 Drive 15 Figure 7 VTrak disk drives are numbered left to right 14 Chapter 2 Installation Verify the SCSI HBA Card Data travels between the Host PC and the VTrak storage system through a SCSI connection Therefore the SCSI HBA card is an essential part of the Host PC and VTrak system The table below lists the minimum and preferred specifications for a SCSI HBA card Minimum Preferred Data Transfer Rate 80 MB s 160 MB s PCI Bus 32 bit 64 bit PCI X Bus no yes External Connector 68 pin HD 68 pin VHDCI Cable Interface LVD LVD Supports LUNs yes yes Requires use of a 68 pin HD to 68 pin VHDCI SCSI cable available from Promise Technology Refer to your system and or SCSI HBA manual for these specifications VTrak has a peak sustained thoughput of 100 MB s per channel Using an 80 MB s SCSI card will result in a performance bottleneck under certain conditions Note For applications where two SCSI HBA cards are required you can use a dual channel SCSI HBA card Note that many single channel SCSI HBA cards have multiple connectors Be sure your card really is dual channel If you connect two SCSI channels to a single channel SCSI HBA card only one channel will function 15 VTrak 15100 User Manual Connect the SCSI Cables Installa
55. of the rebuild operation that is in progress Assignment Status Indicates whether the disk drive is free or assigned e Free means available for use in a logical drive e Assigned means that currently belongs to a logical drive Note If you assign a disk drive as a hot spare its Assignment will still show Free since it does not yet belong to a logical drive 88 Chapter 4 Management with WebPAM PRO S M A R T Status Refers to Self Monitoring Analysis and Reporting Technology a form of predictive failure analysis that examines disk drive behavior for indications of a coming failure e Healthy means there are no indications of trouble e Alert means there have been indications that the disk drive could fail soon If you see an alert back up your data then remove and test the disk drive You must enable SMART function for each logical drive Disk Information The Disk Drive View shows detailed information pertaining to a single disk drive To access Disk Drive View click on the H icon The Disk Drive View screen will display 192 168 1 132 louical drive Information ss sca Change logical drive Settings ry logical drive information logical drive Name FirstLD RAID Mode RAID 1 Mirroring Block Size 64 KB logical drive Size 36 GB 36000 MB logical drive Status Functional LUN Mapping SCSI Channel 1 Target ID 0 LUN 0 LUN Mapping SCSI Channel 2 Target ID 0 LUN 0
56. or FRU System Off Normal n a Battery Battery Problem Failed Logical Logical Logical Brive een Om Norma va Drive Critical Drive Offline SCSI 1 ee os SCSI 2 No Activity n a Activity n a n a Controller System Off n a Normal n a n a Field Replacement Unit n a means this state does not apply to this LED Five green blinks one per second dark 10 seconds five green blinks See Critical amp Offline Logical Drives on page 201 194 Chapter 8 Troubleshooting Drive Carriers There are two LEDs on each Drive Carrier They report the presence of power and a disk drive and the current condition of the drive Power Activity Figure 5 VTrak Drive Carrier LEDs VTrak Disk Carrier LEDs Disk Status Under normal conditions the Power Activity and Disk Status LEDs should display green State LEDs F Dark Steady Flashing Ribas Red Green Green Power Drive sd Activity No Drive Present Activity n a n a r Drive Drive Status No Power Drive OK n a Rebuilding Error n a means this state does not apply to this LED See Critical amp Offline Logical Drives on page 201 195 VTrak 15100 User Manual Back of Enclosure When the FRU Status LED on VTrak s front panel shows Amber or Red check the LEDs on the back of VTrak These LEDs give the status of the field replaceable units SEP RAID Controller
57. page 55 CLU for instructions how to set SCSI Target IDs Install a SCSI terminator on the last VTrak in the chain 20 Chapter 2 Installation Two VTraks one Host PC two SCSI HBA cards A Host PC manages two VTraks through separate SCSI connections An an alternative to daisy chaining it can provide increased I O performance SCSI Terminators gt ee Host PC SCSI Cable You can use a dual channel SCSI HBA card for this application With one to eight VTraks connected to each SCSI HBA card you can use as many SCSI HBA cards as your PC will support 21 VTrak 15100 User Manual Connect the Management Cables VTrak 15100 has two types of Management connections Management Port connection Enables you to monitor the VTrak over your network using the WebPAM PRO Software VTrak supports Ethernet and Telnet protocols RS 232 Serial connection Enables the Command Line Utility CLU on your PC to monitor and control VTrak Management Port Connector RS 232 Serial Connector O Figure 4 VTrak 15100 serial and network connections Management Port Connection The Network connection is for using WebPAM PRO over the network and also for using the CLU through a Telnet connection 1 Arrange with your Network Administrator to pr
58. reported by WebPAM PRO on page 106 and the CLU on page 120 The alternative is a write through cache policy which reports that the data has been written to the disk only when it actually has Where to Make Settings In WebPAM PRO these functions are under e Click on the Logical Drive View 5 icon and select Logical Drive Functions from the Change Logical Drive Settings menu see page 94 In the CLU these functions are under Drive Write Cache From the Main Menu press 2 Enter 2 Enter see page 128 e VTrak s Cache Policy From the Main Menu press 3 Enter 4 Enter 2 Enter see page 138 RAID Level Migration To migrate a Logical Drive is to do one or both of the following e Change its RAID level e Increase the number of disk drives sometimes called Expansion Migration takes place on an existing Functional Logical Drive without disturbing the existing data While the Logical Drive is migrating you can access the data as before When migration is complete your Logical Drive will have a different RAID level and or a larger capacity 187 VTrak 15100 User Manual Different types of logical drives use different organizational models and have varying benefits The following outline breaks down the properties for each type of RAID supported by Promise products From To Increase Redundancy Capacity Performance Add Lose RAID 50 RAID 10 RAID 3 5 RAID 0 RAID
59. screen appears below enter the requested network addresses 2 Promise WebPAM SSL Security Options WebPAM Components Select Management Port Utility Server Information s Utility Server Information Please enter the requested information into the fields below Email Server This field designates the email server through which the email messages will be serviced through example mail domain cor Email Sender This field identifies the origin of the WBEM email notification features example raidsystem domain com Email Server Email Sender mail promise com RAIDSystem promise com Previous Next You must enter correct information for Email Server and Email Sender or the installation will not proceed Email Server Type in the name of your company s email server Email Sender Type in the email address of the person responsible for maintaining the RAID This address will be the return address on all email notifications sent from the Utility Server to all recipients Click the Next button when you are finished 5 When the Choose Install Folder screen appears below make your selection of a folder for the WebPAM PRO applications you are installing E Promise WebPAM SSL Security Options WebPAM Components Select Management Port Utility Server Information A Choose Install Folder Choose Install Folder Where Would You Like to Install CAWebPAM
60. the SCSI Target IDs you want to use on SCSI Channel 1 3 Select the SCSI Target IDs you want to use on SCSI Channel 2 4 Click the Submit button when you are done Note Rather than creating multiple Target IDs use one Target ID and assign a LUN to each logical drive Change Alarm Setting Your VTrak is equipped with an audible alarm to call your attention to any logical drive problems that might arise The alarm has four signals e Beep Beep Beep Indicates that a logical drive is rebuilding e Beep beep beep beep beep beep Indicates that a logical drive is critical e Beep beep beep Beep beep beep Indicates a problem with a field replaceable unit FRU e 10 second continuous beep Indicates that a logical drive is offline See page 159 for more information about field replaceable components See page 191 for a discussion of critical and offline logical drives Chapter 4 Management with WebPAM PRO The default alarm setting is ON You must have Creation or Maintenance Rights to access this function Controller Settings v Change Console LUN Settings Change Target IDs Disable Audible Alarm 1 Click on the Controller Settings menu and select Disable Audible Alarm A confirmation message displays 2 Inthe confirmation message click OK to disable to audible alarm Repeat the same procedure to enable the audible alarm 87 VTrak 15100 User Manual Disk Drive Man
61. the unopened package Vaccept the terms Ido NOT accept the terms of the Lice Previous Next fs 2 When the License Agreement appears above click the I accept the terms radio button then click the Next button If you do not accept the terms of the Agreement the installation will stop 35 VTrak 15100 User Manual 2 Promise WebPAM SSL Security Options pea a WebPAM has the ability to be installed with or without Secure License Agreem Sockets Layer SSL support SSL Security Options This setting can be changed at anytime Please read the WebPAM User s Manual for additional information V External SSL Security Previous 7 3 When the SSL Security Options screen appears above you can check External Security An explanation follows External Applies security to all connections involving the Internet or outside your company firewall Security options are invisible to authorized users Promise Technology provides a default certificate for the server as well as for internal data communication However in some cases it is always better to install and verify your own certificate for the webserver And and if possible verify certificate by certificate authority like Verisign or Thwate See your MIS Administrator for guidance Click the Next button when you have made your choice 36 Chapter 2 Installation 4 When the Utility Server Information
62. then on again 6 Watch the terminal screen for the following Scrub DDR waiting Platform Init Done 7 Atthe press the Ctrl and F keys at the same time The prompt changes to gt BSP 8 At BSP gt type load r v b 0x01008000 m y Double check your entry Then press Enter This command readies VTrak to receive a file transfer via Y modem protocol You have approximately 90 seconds to initiate the file transfer before the load operation times out 9 Start the file transfer For example if you are using HyperTerminal e Go to Transfer gt Send File 163 VTrak 15100 User Manual 10 11 e Click on the firmware image file to select it Example VTrak 01 02 000 54 img e Select Y modem protocol e Click Send The file transfer takes about 20 minutes When complete the BSP gt prompt will reappear At BSP gt type ptiflash b 0x01008000 Double check your entry Then press Enter This command validates the firmware upgrade file then writes the binary image to VTrak s flash ROM These actions take about 8 minutes When complete the BSP gt prompt will reappear Type reset and press Enter to restart the VTrak This completes the firmware update operation 164 Chapter 6 Maintenance Replace Power Supply WeYa Va eae The power supply and its fan are replaced as one unit There are no individually serviceable parts No tools are required for this procedure To remove the
63. woc wD1200 0 00F paea E cus woe wo2s0c0 0or SCSI Channel 1 Target D 0 UUN 3 E cHs woc wo1200 0 00F SCSI Channel 2 Target 0 LUN 4 E CHS Maxtor svosomo E che sT316002345 Management Window 1B Logical Drive View B ogri E cH1 573160023A5 cH2 w0c wD1200J0 CH4 WOC WD1200 0 rdl Enclosure View A Enctosures Event Frame al Evert Name Time 589824 VIrak 15200_01 Create a new logical drive Tue Apr 26 18 3947 he 080 1 58 Loghevi POT 2004 e Displays full information on the selected component the Management Window above Click these links to see specific troubleshooting topics e Event Notification Response page 197 e Logical Drive Critical page 201 e Frequently Asked Questions page 209 193 VTrak 15100 User Manual LEDs Display Amber or Red Front Panel FRU Logical Drive SCSI 1 SCSI 2 Controller Power Status Status Activity Activity Heartbeat Figure 4 VTrak Front Panel LEDs When boot up is finished and the VTrak is functioning normally e Controller LED blinks green once per second for five seconds goes dark for ten seconds then blinks green once per second for five seconds again e Power FRU and Logical Drive LEDs display green continuously e SCSI LEDs flash green if there is activity on that channel See the table below State LEDs z Dark Steady Flashing Amber Red Green Green Power System Off Normal n a n a n a Fan or Fan
64. your Promise product SCSI Connections The Promise VTrak has embedded technology and uses a network connection to pass command and management information However the data is transmitted via the SCSI bus SCSI connections are both physical outside and electrical inside You can see a physical connection you can clean it or try a different cable on it Electrical connections are made by firmware and software such as when you set the SCSI IDs or addresses SCSI chains are completely intolerant of ID conflicts If you have a conflict the devices on your SCSI chain will not work correctly until it is resolved The Promise VTrak uses Target IDs and LUNs for SCSI address management The VTrak RAID subsystem is sensitive to the presence of other devices on the SCSI chain Promise recommends that you connect no other devices to the SCSI chain with a VTrak except for an other VTrak 206 Chapter 8 Troubleshooting Serial Connections Promise products use a serial connection for a command line utility CLU Normally users prefer WebPAM because of its graphic user interface But the CLU can do all of the same jobs And it will work when your network connection is down If you are unable to make a serial connection to the VTrak and the cable is properly attached check your PC s BIOS to be sure the serial port is enabled For VTrak you must use the CLU to set the RAID subsystem s initial Management Port IP address in order
65. 1 Enter D Date and Time Main Menu 1 Enter 1 Enter 2 Enter Daughter Board Main Menu 1 Enter 1 Enter 4 Enter Default Settings Telnet Main Menu 4 Enter 2 Enter Diagnostics Physical Drive Main Menu 2 Enter Display Logical Drives Main Menu 3 Enter Display Physical Drives Main Menu 2 Enter E Enclosure Management Main Menu 1 Enter 2 Enter Event Viewer Main Menu F Fan Box Main Menu 1 Enter 1 Enter 4 Enter Fan Speed Main Menu 1 Enter 2 Enter Firmware Update Main Menu 1 Enter 1 Enter G Gateway Management Port Main Menu 4 Enter 1 Enter H Hot Spare Policy Main Menu 3 Enter 4 Enter Information Controller Main Menu 1 Enter I O Statistics Physical Drive Main Menu 2 Enter IP Address Management Port Main Menu 4 Enter 1 Enter IP Address TFTP Server Main Menu 4 Enter IP Address Trap Sinks SNMP Main Menu 4 Enter 4 Enter 6 Enter L Label Controller Main Menu 1 Enter 1 Enter 2 Enter LED Physical Drive Blink Main Menu 2 Enter 5 Enter Location SNMP Main Menu 4 Enter 4 Enter Logical Drive Auto Rebuilding Main Menu 3 Enter 4 Enter Logical Drive Create Main Menu 3 Enter 114 Chapter 5 Management with the CLU L cont Logical Drive Delete Main Menu 3 Enter Logical Drive LUN Setting SCSI Assignment Main Menu 3 Enter 4 Enter Logical Drive Media Patrol Main Menu 6
66. 1 SCSI 2 Controller Power Status Status Activity Activity Heartbeat Figure 1 VTrak 15100 Front Panel LEDs When boot up is finished and the VTrak is functioning normally e Controller LED blinks green once per second for five seconds goes dark for ten seconds then blinks green once per second for five seconds again e Power FRU and Logical Drive LEDs display green continuously e SCSI LEDs flash green if there is activity on that channel See the table below 59 VTrak 15100 User Manual State LEDs Dark Steady Flashing Amber Red Green Green Power System Off Normal n a n a n a Fan or Fan or FRU System Off Normal n a Battery Battery Problem Failed Logical Logical Logical Dive Syster Om Normal ma Drive Critical Drive Offline SCSI 1 es ae SCSI 2 No Activity n a Activity n a n a Controller System Off n a Normal n a n a Field Replacement Unit n a means this state does not apply to this LED Five green blinks one per second dark 10 seconds five green blinks See page 159 for more information about field replaceable components See page 191 for a discussion of critical and offline logical drives Drive Status Indicators There are two LEDs on each Drive Carrier They report the presence of power and a disk drive and the current condition of the drive Power Activity lt Disk Status Figure 2 VTrak 15100 Disk Ca
67. 18 31 4 5 2004 23 18 38 4 5 2004 23 19 30 q quit k forward j backward s start of event queue e end of event queue Enter repeat the most recently used command Your input gt q 2 To move forward in the queue press or K To move backward in the queue press or J To move to the beginning of the queue press S To move to the end of the queue press E To repeat the most recent entry press Enter 3 Press Q and Enter to return to the Main Menu Description Quick initialization completed Logical Drive Array is critica Fatal Error for Disk 5 Disk Set Down 5 Rebuild begun on Logical Logical Drive Array is critica Logical Drive Array1 Rebuild Delete Logical Drive Array1 Disk Plugged in 5 Wiped out reserved sector 5 156 Chapter 5 Management with the CLU Buzzer Use this feature to enable or disable VTrak s buzzer audible alarm beeper You can also temporarily silence the Buzzer From the Main menu press 8 and Enter to access the Buzzer You can also access the Buzzer from the Main menu Buzzer 1 Silence Buzzer 2 Enable Buzzer R Return to Previous Menu Please enter your menu choice gt 2 Enable buzzer y n gt y Press 2 and Enter to toggle between enable and disable Press Y and Enter to confirm Press 1 and Enter to silence the buzzer Press Y and Enter to confirm Silence means to cancel the audible alarm for the current event only If another event happens
68. 5 ms Press Enter key to return If all the packets return your Ping Test was successful and you know the network connection is good 4 Press Enter to return to the Network Management menu 153 VTrak 15100 User Manual SCS Management e Channel TID below e RAID Console LUN page 155 From the Main Menu press 5 and Enter to access SCSI Management SCSI Channel 1 Initiator 7 TID 0 Transfer Speed 160 Mb s Channel 1 IO Statistics read count 524434 read transaction 240 Mb Channel 1 IO Statistics write count 524288 write transaction 0 Mb Channel 2 IO Statistics read count 524434 read transaction 240 Mb Channel 2 IO Statistics write count 524288 write transaction 0 Mb SCSI Channel 1 TIDs 0 SCSI Channel 2 TIDs 0 RAID Console disabled SCSI Management 1 Channel TID 2 RAID Console LUN R Return to Previous Menu Please enter your menu choice gt Channel TID Use this feature to change or add Target IDs The TIDs you enter will overwrite your previous selection 1 Press 1 and Enter to access the SCSI Channel TID settings ARAKAKKAKAK AKA M Od fy SCSI Channel TID KKK kK KKK Kk SCSI Channel TIDs Please select the SCSI channel 1 2 Press R to return after finished gt 1 Want to modify TIDs for SCSI channel 1 y n gt y Please enter the new TIDs gt 1 3 5 7 9 11 2 Type the Channel number and press Enter Type Y and Enter to confirm 3 Type the new TIDs and press Enter Remember to type
69. 68 1 198 8443 promise Note that the IP address shown above is only an example The IP address you type into your browser will be different E Promise WebPAM Professional Microsoft Internet Explorer File Edt View Favorites Tools Help el Back gt A A Gsearch Favorites lt Bristory Fy G Address https 192 168 1 198 8443 promise html index html z so Links PROMI Language Contactus TECHNOLOGY INC rise Array Manager Login ID administrator Password poses 3 When the opening screen appears log in as administrator and type in the default password which is password The login and password are case sensitive 4 Click the Sign in button 42 Chapter 3 Setup Important Immediately after installation change the Administrator s password Make the change under User Management Each user you create will have his her own login ID and password Note Make a Bookmark Netscape Navigator or set a Favorite Internet Explorer of the Login Screen so you can access it easily next time After sign in the WebPAM PRO opening screen appears F Promise WebPAM Professional Microsoft Internet Explorer 05 xj Edt View Favorites Tools Help e Heak gt A Asearch Favorites Bristory Shy Address https 192 168 1 198 8443 promise htmlfindex html z Go Links gt gt PROMI TECHNOLOGY INC A
70. C two SCSI HBA cards SCSI Terminators o N af Gy SCSI HBA mE 7 cards we tL Host PC You can use a dual channel SCSI HBA card for this application Chapter 2 Installation One VTrak two Host PCs one SCSI HBA card in each This arrangement allows you to manage the same VTrak from two different Host PCs SCSI Cable SCSI SCSI le HBA HBA Card Card a Host PC 2 Host PC 1 VTrak 15100 User Manual Two VTraks one Host PC one SCSI HBA card daisy chain A Host PC with one SCSI card can manage up to eight VTraks in a chain SCSI Cable VTrak 2 SCSI Terminator 7 SCSI HBA Card IN Host PC Do the following when daisy chaining VTraks 1 3 Use a 68 pin VHDCI cable to attach each VTrak array to the SCSI chain You can connect up to eight 8 VTraks on the same SCSI chain Set a different SCSI Target ID for each VTrak For example a daisy chain of six VTraks could have these assignments VTrak 1 Target ID 1 VTrak 2 Target ID 2 VTrak 3 Target ID 3 VTrak 4 Target ID 4 VTrak 5 Target ID 5 VTrak 6 Target ID 6 See page 48 WebPAM PRO or
71. Drives 6 RAID mode RAID 50 Stripe block size 64KB SMART check enabled Initialization full Create Logical Drive now y n gt y 3 If you agree with the specifications press Y and Enter 53 VTrak 15100 User Manual If you disagree press N and Enter Then select Create New Logical Drive below and input your own settings In order to use this logical drive to read and write data you must partition and format it using the Host PC s operating system Create a Logical Drive Manually Use this feature to manually build a logical drive to meet your own requirements or to use less than the full number of available disk drives See Chapter 7 for a discussion of RAID Levels the number of drives each supports and an explanation of the available options 1 Press 2 and Enter to access the Create New Logical Drive feature KAKKAKAKAKAKEKDOFiNE New Logical Drivek KAKKAKA KKK Total 3 Physical Drives Physical Drives Selection Id Name Size 3 Maxtor 6YO80M0 81 GB 4 Maxtor 6Y080M0 81 GB 5 Maxtor 6YO80M0 81 GB Enter Physical Drive ids and or id ranges separated by commas For example 1 5 8 15 Press R to continue after you have finished selecting Physical Drives Your input gt 3 5 2 Choose the physical drives for your logical drive and press Enter Physical Drives Selection Id Name Size 3 Maxtor 6YO80M0 81 GB 4 Maxtor 6YO80M0 81 GB 5 Maxtor 6YO80M0 81 GB Enter Physical Dr
72. Enter Logical Drive Migrate Main Menu 6 Enter Logical Drive Name Main Menu 3 Enter 4 Enter Logical Drive Parameters Modify Main Menu 3 Enter Logical Drive PDM Main Menu 6 Enter Logical Drive Priority Main Menu 3 Enter 4 Enter Logical Drive Rebuild Main Menu 6 Enter Logical Drive Redundancy Check Main Menu 6 Enter Logical Drive Retry Count Main Menu 3 Enter 4 Enter Logical Drive Synchronize Main Menu 6 Enter LUN Setting SCSI Assignment Logical Drive Main Menu 3 Enter 4 Enter Management Controller Main Menu 1 Enter Management Port Main Menu 4 Enter Management Port Gateway Main Menu 4 Enter 1 Enter Management Port IP Address Main Menu 4 Enter 1 Enter Main Board Main Menu 1 Enter 1 Enter 4 Enter Maintenance Activity Monitor Main Menu 6 Enter Modify Controller Parameters Main Menu 1 Enter N Name Logical Drive Main Menu 3 Enter 4 Enter Name Node Main Menu 5 Enter 1 Enter Name SNMP Main Menu 4 Enter 4 Enter P Password Telnet Main Menu 4 Enter 2 Enter PDM Auto Start Option Main Menu 3 Enter Physical Drive Boot Sector Main Menu 2 Enter Physical Drive Diagnostics Main Menu 2 Enter Physical Drive LED Blink Main Menu 2 Enter 5 Enter Physical Drive Parameters View Main Menu 1 Enter Physical Drive Reserve Sector Main Menu 2 Enter Physical Drive Write Cache Main
73. Height 5 0 in 12 7 cm Width 17 6 in 44 8 cm Depth 26 0 in 66 0 cm Weight 66 Ibs 30 Kg without drives Approx 84 Ibs 38 Kg with 15 drives Safety Certifications CE FCC Class A BSMI VCCi cUL TUV MIC Maximum SCSI Cable Length 39 ft 12 m total Maximum VTrak units per SCSI Channel 8 Limited Warranty 3 Years See page 216 for details FCC Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Chapter 2 Installation Unpack the VTrak storage subsystem below Mount VTrak 15100 in a rack page 8 Install disk drives page 9 Verify the SCSI HBA Card page 15 Connect the SCSI Cables page 16 Set Up Network and Serial Connections page 22 Connect the Power page 23 Set Management Port IP Address page 25 Set Up a Management Connections page 25 Install WebPAM PRO page 31 Unpack the VTrak The VTrak box contains the following items VTrak 15100 Unit e 2 1 0m External VHDCI SCSI cables Quick Start Guide 64 Screws for disk drives 4 spares Null Modem Cable e 2 1 5m Power cords 2 SCSI Terminators CD with WebPAM PRO Software User Manual and Quick Start Guide Left and right mounting rails Warning The electronic components within the VTrak disk
74. IP Address UltraTrak YTrak M 192 168 1 118 SuperTrak Oo Eara 4 Type in the IP Address of the VTrak not the PC or server you want to add 5 Check the UltraTrak VTrak box 65 VTrak 15100 User Manual 6 When you are done click the Submit button View Log File User Management Host Name DANIELTEST IP Address 192 168 1118 Operating System Microsoft Windows XP Professional Domain Promise Software Information CIM Provider Version Promise Provider Framework Version 1 0 Utility CIMOM Version Storage Network Industry Association SNIA Java CIMOM 0 7 The new Host is added to Host Management and also appears in the Tree View Host User Rights Host management is to add delete or modify various hosts within the utility Select for Deletion Host Hame View Host Fj 1 192168 1 118 192168 1 118 1 Click the Host Management g icon under Administration Tools This window displays a list of Hosts VTraks configured to this WebPAM installation 2 Click on the hypertext link to see an individual Host 192 168 1 118 User Name Creation Rights Deletion Right Maintenance Rights Notification Right SamuelAdams administrator This window provides access information on an individual Host VTrak and editing user permissions 66 Chapter 4 Management with WebPAM PRO 3 Check the permissions this User will have Right Meaning Creati
75. Initialization Normal 199 VTrak 15100 User Manual Event Action Logical Drive Percent Completed Progress in percent of synchronizing or rebuilding a logical drive Normal Enclosure Notification Enclosure Power Down Power switched OFF Turn power ON Enclosure Notification cont Enclosure Power Up Power is ON Normal Enclosure Unknown Error Unspecified problem with the Controller If this message appears frequently note any malfunctions and contact Technical Support Enclosure Over Temperature Click on Enclosure in WebPAM to identify location of overheat condition Verify that there is ample space around the enclosure Check that all fans are running and airflow is not obstructed Correct any problems Enclosure Fan Stop Click on Enclosure1 in WebPAM to identify failed fan Replace as needed Enclosure 3 3 Volt Range Enclosure 5 Volt Range Enclosure 12 Volt Range Go to Controller management gt Enclosure management gt Voltage in CLU Or click on Enclosure in WebPAM to check power supply status Replace as needed Battery Temperature Rise Click on Enclosure in WebPAM to check for overheat condition Correct any problems Battery Temperature Dropped Normal Battery Capacity below threshold Replace Battery Battery Capacity Normal Normal Battery Discharging Could be a SEP problem If this m
76. MART check 95 synchronize logical drive 101 Target ID 48 temperature 106 uninstall 39 update problems 210 user permissions 71 user rights 78 username and password 42 voltage 106 WebPAM PRO and JRE JDK 33 WebPAM earlier version of 33 Write cache enable 187 Writeback cache enable 187
77. Management menu Diagnostics This function runs the disk drive manufacturer s internal diagnostic program and reports on remapping due to bad sectors on a free disk drive not assigned to a logical drive A high level of bad sector remapping signals drive problems 1 Press 6 and Enter to access Diagnostics Brief testing status for free Physical Drives ID Self Test Remapping 3 NA total 32 used 0 5 N A total 32 used 0 6 N A total 32 used 0 Diagnostics 1 Short Self Test 2 Long Self Test 3 Detail Report 4 Remapping Table 5 Stop Self Test R Return to Previous Menu Please enter your menu choice gt 1 Enter Physical Drive ID gt 3 2 Type the Diagnostic operation you want and press Enter The Short Self Test takes up to 60 seconds The Long Self Test takes up to 60 minutes 3 Type the ID number of the disk drive you want to test and press Enter Note this test might take up to 60 seconds to complete Check results later on using Report menu Press Enter key to return 130 Chapter 5 Management with the CLU 4 Press Enter to return to the Physical Drive Management menu 5 Press 6 and Enter to again access Diagnostics The results of the test are displayed Brief testing status for free Physical Drives ID Self Test Remapping 3 self test completed total 32 used 0 5 N A total 32 used 0 6 N A total 32 used 0 Diagnostics Short Self Test Long Self Test Detail Report Remapping T
78. Menu 2 Enter Ping Network Main Menu 4 Enter Power Supply Main Menu 1 Enter 1 Enter 4 Enter Priority Logical Drive Main Menu 3 Enter 4 Enter 115 VTrak 15100 User Manual R RAID Console LUN Main Menu 5 Enter 2 Enter Read Only Community SNMP Main Menu 4 Enter 4 Enter Reboot VTrak Main Menu 1 Enter 1Enter Remapping Table Main Menu 2 Enter 6 Enter Report of Self Test Main Menu 2 Enter 6 Enter Reserve Sector Wipe Main Menu 2 Enter Retry Count Logical Drive Main Menu 3 Enter 4 Enter S SCSI settings Main Menu 5 Enter SEP Board Main Menu 1 Enter 1 Enter 4 Enter Self Test Report Main Menu 2 Enter 6 Enter Self Test Long Main Menu 2 Enter 6 Enter Self Test Short Main Menu 2 Enter 6 Enter Self Test Stop Main Menu 2 Enter 6 Enter SMART Enable Disable Main Menu 3 Enter 4 Enter SNMP Main Menu 4 Enter SNMP Contact Person Main Menu 4 Enter 4 Enter SNMP Location Main Menu 4 Enter 4 Enter SNMP Name Main Menu 4 Enter 4 Enter SNMP Read Only Community Main Menu 4 Enter 4 Enter SNMP Trap Only Community Main Menu 4 Enter 4 Enter SNMP Trap Sinks Main Menu 4 Enter 4 Enter SNMP Trap Sinks IP Address Main Menu 4 Enter 4 Enter 6 Enter Subnet Mask Management Port Main Menu 4 Enter 1 Enter T Target ID Main Menu 5 Enter 1 Enter Telnet Main Menu 4 Enter Te
79. PC s terminal emulation program 4 Press Enter once to launch the CLU The CLU Main Menu appears below and is ready to use 25 VTrak 15100 User Manual Trak Irvine HyperTerminal E aigixi Fie Edit View Call Transfer Help Ole oS lS Promise VIrak Command Line Utility CLU Version 02 00 0000 00 Press H or for help Main Menu Subsystem Management Physical Drive Management Logical Drive Management Network Management SCSI Management Maintenance Event Viewer Buzzer Please enter your menu choice gt Connected 2 59 06 Auto detect 115200 8 N 1 SCROLL caps NUM For a full list of CLU capabilities and functions see Chapter 5 the VTrak 15100 User Manual Set IP Addresses and Subnet Mask This procedure is required for a network connection to the VTrak In order for the network connection to work you must set the IP addresses of the Management Port and Gateway and set the Subnet Mask If you do not plan to use a network connection you can skip to the next procedure VTrak s Management Port can only use a static IP address It will not accept a dynamic IP address from a DHCP server 1 Atthe CLU main menu press 4 and Enter to select Network Management The Network Management Menu appears Management Port IP Address 10 0 0 2 Subnet Mask 255 0 0 0 Gateway IP Address 0 0 0 0 Telnet disabled TFTP Server IP Address 0 0 0 0 SNMP Name Sonoma 26 Chap
80. PROMISE Y z lt 0 al fe 7 bi VTRAN 15100 User MANUAL Version 1 5 SR2 VTrak 15100 User Manual Copyright 2004 Promise Technology Inc All Rights Reserved Copyright by Promise Technology Inc Promise Technology No part of this manual may be reproduced or transmitted in any form without the expressed written permission of Promise Technology Trademarks Promise and the Promise logo are registered in U S Patent and Trademark Office All other product names mentioned herein may be trademarks or registered trademarks of their respective companies Important data protection information You should back up all data before installing any drive controller or storage peripheral Promise Technology is not responsible for any loss of data resulting from the use disuse or misuse of this or any other Promise Technology product Notice Although Promise Technology has attempted to ensure the accuracy of the content of this manual it is possible that this document may contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or implied includin
81. RN Language View Contactus Logout Help 2 Buser Management 8 Subsystem Management Z Utility Configuration General Features Welcome to Web based Promise Array Management Software WebPAM PRO WebPAM PRO is an easy to use software designed to simplify RAID storage management WebPAM PRO is specifically designed for Promise external storage subsystems WebPAM PRO can configure manage or monitor Promise RAID products remotely from a web browser from anywhere in the world B 9 internet The first time you log in to WebPAM PRO there will be no Subsystems VTraks or Users in the system Promise recommends that you create the Subsystem s first then add the User s 43 VTrak 15100 User Manual Create a New Host VTrak Help Host managementis to add delete or modify various hosts within the utility Delete Selectio Add Host 1 Click on Administrator Tools to display the menu above left 2 Click on the Host Management button above left The Host Management List appears above right Help _ Host managementis to add delete or modify various hosts within the utility 3 Click the Add Host button above The Host Information screen appears below Host Name or IP Address 192 168 1 134 UltraTrak VTrak M SuperTrak alj EPEA 4 Type in the IP Address of the VTrak not the PC server you want to add 5 Check the appropriat
82. Support 408 228 6402 7 30 5 30pm M F Pacific Standard Time If you wish to write us for Promise Technology Inc support Attn Technical Support 1745 McCandless Drive Milpitas CA 95035 USA 214 Chapter 9 Support Europe Africa Middle East E mail Support support promise nl Fax Technical Support 31 0 40 256 9463 Attention Technical Support Phone Technical Support 31 0 40 235 2600 8 30 5 00pm The Netherlands Time If you wish to write us for support Pacific Rim E mail Support Promise Technology Europe B V Attn Technical Support Luchthavenweg 81 125 5657 EA Eindhoven The Netherlands support promise com tw Fax Technical Support 886 3 564 53 13 Attention Technical Support Phone Technical Support 886 3 578 23 95 ext 8873 9 00 5 30pm Taiwan Time If you wish to write us for support China E mail Support Promise Technology Inc Attn Technical Support 2F No 30 Industry E Rd IX Science based Industrial Park Hsinchu Taiwan R O C support china promise com Fax Technical Support 86 10 6872 3940 Attention Technical Support Phone Technical Support 86 10 6872 3941 9 00 6 00pm China Time If you wish to write us for support Promise Technology China Attn Technical Support Room 3115 No 11 South Zhong Guan Cun Street Hai Dian District Beijing 100081 P R China 215 VTrak 15100 User Manual
83. UN 3 Inthe right column select the LUN for the Console 4 Repeat steps 2 and 3 for SCSI Channel 2 5 Click the Submit button when you are done Change SCSI Target ID The term Target ID refers to the SCSI address of the two channels on the RAID subsystem A SCSI bus has an Initiator such as the SCSI card inside the PC and at least one Target such as the Controller and Logical Drives inside the RAID subsystem Each target must have its own address or Target ID number Target IDs can be divided into Logical Unit Numbers LUNs to extend the number of available addresses The default TID settings for both SCSI channels is 0 This setting is adequate for most WebPAM and RAID subsystem configurations If an address conflict occurs 85 VTrak 15100 User Manual you might have to change the TID setting You must have Creation Rights to access this function Controller Settings Al Controller Settings Change IPAddress Change Console LUN Settings Change Target IDs h Disable Audible Alarm 1 Click on the Controller Settings menu and select Change Target IDs The Change Target IDs screen displays 192 168 1 118 Change Target IDs EJ SCSI Channel Select Hew Target IDs t 0 ivii 43 O4 Ms O6 O7 O O9 O10 Oun O12 O13 O14 Ois 2 0 iv 3 7 Os O9 O10 Oun O12 O13 O14 O15 4 5 16 isa Pre 2 Select
84. WebPAM PRO consists of the following steps ONDA WN SR Log in to WebPAM PRO below Add a Subsystem page 44 Access a Subsystem page 45 Create a Logical Drive page 46 Assign a SCSI Target ID page 55 Assign a RAID Console LUN page 49 Log out of WebPAM PRO page 51 Internet connection using WebPAM PRO page 51 Log in to WebPAM PRO 1 2 Launch your Browser In the Browser address field type in the IP address of the PC Server where you installed WebPAM PRO as explained below Do not type the VTrak s IP address If you did not choose the External Security option during WebPAM PRO installation use the Regular connection If you chose the External Security option during WebPAM PRO installation see page 36 use the Secure connection Regular Connection e WebPAM PRO uses an HTTP connection http e Enter the PC Server s IP address 192 168 1 198 e Enter the Portnumber 00000 eee eee 8080 e Add promise to launch WebPAM PRO promise 41 VTrak 15100 User Manual Together your entry looks like this http 192 168 1 198 8080 promise Secure Connection e WebPAM PRO uses a secure HTTP connection https Enter the PC Server s IP address Enter the Port number 0 0 0 ce eee eee 18443 e Add promise to launch WebPAM PRO promise Together your entry looks like this https 192 1
85. able Stop Self Test Return to Previous Menu DuBRWNF Please enter your menu choice gt 3 Enter Physical Drive ID gt 3 6 Press 3 and Enter for a detailed report 7 Type the ID number of the disk drive you want reported and press Enter Drive Name Maxtor 6YO80M0 Drive Ser Y3K88AWE Self Test Status The previous self test completed without any error Press Enter key to return 8 Press Enter to return to the Physical Drive Management menu Note If there is a problem with a disk drive please contact the Technical Support of the disk drive manufacturer Promise is not authorized to support the disk drives themselves Stop a Self Test 1 Press 6 and Enter to access Diagnostics 2 Press 5 and Enter to stop the Self Test 131 VTrak 15100 User Manual I O Statistics This function keeps count statistics on the total of read and write input outputs and transactions the disk drives have performed These figures are for information only 1 Press 7 and Enter to access I O Statistics Physical Drives IO Statistics ID Name Read Count Read TRANS Write Count Write TRANS 1 ST3160023AS 524434 2516 Mb 1048576 1066 Mb 2 WDC WD1200JD 625306 3146 Mb 3497525 2443 Mb 3 Maxtor 6YO80M0 321986 1743 Mb 2752876 1395 Mb Press Enter key to return Read and Write Counts record the number of input output transactions Read and Write Transactions record the volume of data in Megabytes 2 Press Enter to return to the Physic
86. able RS 232 serial port The CLU screen looks and works exactly the same over a Telnet connection as it does over a serial connection Enable Telnet on VTrak Telnet is the means of using the CLU over a network connection VTrak s Telnet service is disabled by default Follow these instructions to enable Telnet Windows and Linux 1 Connect the RS 232 cable between the Host PC and VTrak Refer to Step 7 on page 25 for the RS 232 settings and setup 2 Launch HyperTerminal or Minicom 3 Inthe CLU Main Menu select Network Management gt Telnet and choose Enable disable Telnet This action enables the Telnet support MacOS X Since the Macintosh has no RS 232 port you will enable the Telnet service through the network using a Telnet utility 1 Download the Promise Telnet utility for Mac file name telnetenable bin and copy it to a convenient folder Open a Terminal window 3 Change the file mode of te netenable bin to executable example chmod 777 telnetenable 4 Ping the VTrak box over the network to be sure it is connected example ping 10 0 0 2 VTrak s default Management port IP address is 10 0 0 2 28 Chapter 2 Installation If the VTrak does not respond take the necessary action to establish a network connection 5 Launch the Telnet utility and run telnetenable IP address of the VTrak 6 When you see Telnet port enabled run telnet IP address 2300 Use telnetenable IP address to enabl
87. agement e Disk View below e Disk Information page 89 Disk View The Disk View shows all of the disk drives working under this Controller To access Disk View click on the i icon The Disk View screen will display 192 168 1 118 Disk View tee Channel ID Disk Model Disk Size Disk Status Assignment Status M 4 R T Status 1 MAXTOR 6LO80J4 79GB Functional Assigned Healthy 2 WDC WD12004D 00FY 50 119 GB Functional Assigned Healthy 3 MAXTOR BLO80J4 79GB Functional Free Healthy 4 WDC Y D1200J D 00F YBO 119 GB Functional Assigned Healthy 5 MAXTOR 6LO80J4 79GB Functional Assigned Healthy 6 WDC V D1200 D 00F YBO 119 G5 Functional Assigned Healthy 7 MAXTOR 6L080J4 79GB Functional Free Healthy 8 WDC WWD1200JD 00F B0 119 G5 Functional Free Healthy Channel ID The Controller channel to which each disk drive is attached Only channels with a disk drive appear in the list If you have a drive on a channel but it does not show in Disk View something is wrong with the drive or there is a bad connection Disk Model Refers to the drive manufacturer s identification Disk Size The effective data storage capacity in gigabytes This is total capacity not available capacity Disk Status Refers to functional status of an individual hard disk drive e Functional means normal e Needs Rebuilding means that this drive needs to have its data rebuilt e Rebuilding means this drive is the Target Drive
88. agement Protocol SNMP Use this feature to check your SNMP settings and view the SNMP Settings menu Press 4 and Enter to access SNMP Current SNMP System Information Name Sonoma Location Promise Contact person sales Read only community public IP addresses of trap sinks SNMP Settings 1 Name 2 Location 3 Contact Person 4 Read only Community 5 Trap only Community 6 Trap Sinks R Return to Previous Menu Name 1 Press 1 and Enter to access the SNMP name setting Enter the name gt MySystem 2 Type the new name and press Enter You return to the SNMP Settings menu Location 1 Press 2 and Enter to access the SNMP location setting Enter the location gt My Firm 2 Type the new location and press Enter You return to the SNMP Settings menu Contact Person 1 Press 3 and Enter to access the SNMP name setting Enter the contact person gt A Smith 2 Type the new contact person and press Enter You return to the SNMP Settings menu 151 VTrak 15100 User Manual Read only Community 1 Press 4 and Enter to access the SNMP read only community setting Enter the read only community gt Sales 2 Type the new read only community and press Enter You return to the SNMP Settings menu Trap Only Community 1 Press 5 and Enter to access the SNMP trap only community setting Enter the trap only community gt Engineering 2 Type the new trap only community and press Enter You return to the SNMP Settings menu
89. al Drive 4 000 000 000 blocks x 512 bytes per sector 2 048 000 000 000 bytes of data for a 2TB drive Note that you cannot change the size of the sectors nor can you increase the number of address blocks above 4 billiion As a result there are range limits imposed upon Logical Drive expansion as shown in the table above For example e You can expand a 2 5 TB Logical Drive up to 4 TB e You can only expand a 1 9 TB Logical Drive up to 2 TB See the chart on the next page 189 VTrak 15100 User Manual You can direct WebPAM PRO or the CLU to expand a Logical Drive beyond the maximum expansion size However when expansion is finished your Operating Current LD Size Maximum LD Logical Drive Expansion Size Sector Size 8 to 16 TB 16 TB 4096 bytes 4 to8 TB 8 TB 2048 bytes 2 to4TB 4 TB 1024 bytes O to 2 TB 2 TB 512 bytes System will see a Logical Drive of the maximum size listed in the table If you require a Logical Drive larger than the maximum expansion size 1 2 3 4 Backup the data from the current Logical Drive Delete the current Logical Drive Create a new Logical Drive with the desired capacity Restore the data to the new Logical Drive 190 Chapter 8 Troubleshooting e VTrak is Beeping below e CLU Reports a Problem below WebPAM PRO Reports a Problem page 192 e LEDs Display Amber or Red page 194 e Event Notification page 197 e Critic
90. al amp Offline Logical Drives page 201 e Connection Problems page 206 This Chapter covers troubleshooting procedures for VTrak VTrak is Beeping VTrak s audible alarm has four sound patterns e Beep Beep Beep Indicates that a logical drive is rebuilding e Beep beep beep beep beep beep Indicates that a logical drive is critical e Beep beep beep beep beep beep Indicates a problem with a field replaceable unit FRU e 10 second continuous beep Indicates that a logical drive is offline See page 159 for more information about field replaceable components See page 201 for a discussion of critical and offline logical drives CLU Reports a Problem The CLU can report a variety of problems with the VTrak In order to see them the CLU must be open Some conditions are only indicated when you select the corresponding function In this example let us check logical drive status 1 Open the CLU 2 Select Logical Drive management gt View Logical Drive information 3 Observe the status of your logical drives kkkkkkkkkkkkkkkkkkkkkk Logical Drive information kkkkkkkkkkkkkkkkkkkk Id Name Mode Stripe Block Size Status 1 FirstLD RAIDS 64K 107 GB Critical In the example above logical drive FirstLD is critical See Critical amp Offline Logical Drives on page 201 191 VTrak 15100 User Manual WebPAM PRO Reports a Problem WebPAM aids in troubleshooting your logical drives and enclosure
91. al Drive Management menu Logical Drive Management From the Main Menu press 3 and Enter to access Logical Drive Management This are deals with logical drive that you create in contrast to physical drives which are covered under a separate menu PD physical drive LD logical drive SBS stripe block size CAP capacity SYNC synchronization INIT initialization _RBLD rebuild RC redundancy check MP media patrol PDM predictive data migration PDM Auto Start option Disabled ID Name RAID SBS CAP Member PDs Status 1 LogDrvi 5 64K 239GB 1 2 4 Functional 2 LogDrv2 1E 64K 265GB 3 5 7 SYNC 50 Logical Drive Management Logical Drive Auto Creation Create New Logical Drive Delete Logical Drive Modify Logical Drive Parameters PDM Auto Start Option Return to Previous Menu DuKRWNEFH Please enter your menu choice gt 132 Chapter 5 Management with the CLU The Logical Drive Magement submenu lists all logical drives in the order of their creation along with name RAID level Stripe Block Size Capacity physical drives used and its status Status is reported for each logical drive as follows e Functional Normal operation e Critical A physical drive has failed the logical drive is available but fault tolerance has been lost e Offline The logical drive is offline and unavailable e INIT x Initialization done at logical drive creation The logical drive is clearing old unus
92. ally rebuild the information and data on the newly installed disk drive if Automatic Rebuild option is enabled To enable Automatic Rebuild and set Hot Spare Policy see page 94 for WebPAM or page 139 for the CLU Important If your replacement disk drive was formerly part of a different logical drive use the CLU to wipe the reserve sector on the replacement disk drive See page 129 Enclosure Problems WebPAM PRO displays red circles in Tree View to identify components that need attention Administration Tools Follow the trail of red circles e t 192 168 1 56 BE vtrak 15100 gt Disk Drive view gt Logical Drive View GE Enclosure View ce Encl qf to identify which enclosure needs j attention When a red circle appears over a Host in Tree View click on the Enclosure d icon The Enclosure screen will display below 202 Chapter 8 Troubleshooting VTrak RAID System ActualReadings PSFan 4687 RPM PSFan 0 RPM aiff Blower 1939 RPM Blower 1950 RPM Blower 1814 RPM Blower 1795 RPM Tempt 29 C 84 F Temperature Sensors Temp2 32 C 89 F Normal Range lt 44 C lt 111 F for Temp1 to Temp3 25 C 77 F Temps Temp4 24 C 75 F Normal Range lt 54 C lt 129 F for Temp6 Temp5 24 C 175 F Temp6 38 C 100 F Power Supply Fan Range gt 3750 RPM Blower Range 1450 RPM 3 37 Y 5416Y 10 80 to 13 20 12 09
93. ame Samuel Adams Old Password eee New Password es Subsystem Management Subsystem Name Creation Rights Deletion Rights Maintenance Rights Notification Rights ma 192 168 156 A F Bz E Email Address sadams promise com Email Notification J Critical Events J All Events I Controller Event Notification I Controller Unknown Error M Data Parity Error command Parity Error I Bus Reset IV Unrecoverable Error Abort task IV Battery Capacity Normal I Battery Discharging IV Battery Charging M Battery Maintenance Mode Battery Life Ended In the above example the screen is shortened to save space 2 Change the password email address or event selection as required 3 When you are done click the Submit button at the bottom of the screen Note If a User forgets his her password the Administrator must delete the user account and create a new one VTrak 15100 User Manual Setup Email Alert Notification WebPAM can alert you to the problems and processes happening to your RAID through email messages You setup Email Notification for each Host VTrak and each User individually A Host must exist before you can set up Email Notification for it These steps describe how to setup the email function 1 Click the User Management fa icon under Administrator Tools A list of Users appears below Select for Deletion User Hame Edit User EJ 1 AntonioBaez AntonioBaez El 2 MichaelLee
94. an audible alarm sounds This condition is described for WebPAM on page 96 and Troubleshooting on page 201 Can VTrak run using just one power supply Yes it is possible to run VTrak on a single power supply There are two power supplies so that VTrak will continue running if one of the power supply fails But deliberately leaving one power supply off negates this advantage Always switch on both power supplies Where can I find more FAQs Check the Promise website www promise com 213 VTrak 15100 User Manual Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates We encourage you to use one of our electronic services which provide product information updates for the most efficient service and support If you decide to contact us please have the following information available e Product model and serial number e BIOS and driver version numbers e A description of the problem situation e System configuration information including motherboard and CPU type hard drive model s SATA ATA ATAPI drives amp devices and other controllers Technical Support Services Promise Online Web Site http www promise com technical documents drivers utilities etc North amp South America E mail Support support promise com Fax Technical Support 408 228 6401 Attention Technical Support Phone Technical
95. andise Authorization number Return ONLY the specific product covered by the warranty do not ship cables manuals diskettes etc with a copy of your proof of purchase to USA and Canada Promise Technology Inc Customer Service Dept Attn RMA 1745 McCandless Drive Milpitas CA 95035 Other Countries Return the product to your dealer or retailer Contact them for instructions before shipping the product You must follow the packaging guidelines for returning products e Use the original shipping carton and packaging e Include a summary of the product s problem s e Write an attention line on the box with the RMA number e Include a copy of proof of purchase You are responsible for the cost of insurance and shipment of the product to Promise Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer Promise will pay for standard return shipping charges only You will be required to pay for any additional shipping options such as express shipping 218 Appendix A Serial Connector Pinout Below is the pinout d
96. any pre existing TIDs you still want to use 154 Chapter 5 Management with the CLU TIDs for SCSI channel 1 changed Press Enter key to return AR AKAAKAKAK AKA MO ify SCSI Channel TID SCSI Channel TIDs 1 1 3 5 7 9 11 2 0 Please select the SCSI channel 1 2 Press R to return after finished gt 4 Press R and Enter to return to the SCSI Management menu Rather than creating multiple Target IDs use one Target ID and assign a LUN to each logical drive See page 137 RAID Console LUN VTrak s RAID Console is required in order to use In Band SCSI The RAID Console is disabled by default This feature is for future use For now leave it disabled 155 VTrak 15100 User Manual Event Viewer Use this function to review all events in the event queue This information is especially helpful for troubleshooting The most recent 1024 events will display There is no delete event function 1 From the Main menu press 7 and Enter to access the Event Viewer VTrak 15200 Event Information Current event queue head seq ID 78 Current valid seq ID range 0 78 Seq ID 69 70 71 72 73 74 75 76 77 78 Severity Level Informational Major Fatal Major Informational Major Informational Informational Informational Warning Timestamp 4 5 2004 23 14 51 4 5 2004 23 16 45 4 5 2004 23 16 45 4 5 2004 23 16 45 4 5 2004 23 17 06 4 5 2004 23 18 31 4 5 2004 23 18 31 4 5 2004 23
97. are required for the operation of the VTrak subsystem Architectural Description The VTrak 15100 is a Direct Attached Storage DAS subsystem consisting of 15 disk drive bays a 3U enclosure with mid plane RAID controller power and cooling units and enclosure processor all in one cable less chassis design Multiple fans and power supplies provide redundancy to ensure continued usage during component failure The RAID controller is hardware based and controls all logical drive functions transparently to the host system VTrak appears to the computer s operating system as a standard SCSI drive or drives Features and Benefits Feature Benefit 3U 19 inch wide enclosure Installs easily in any standard rackmount Supports RAID levels 0 1 3 5 10 and 50 Allows system to be tuned for maximum performance Supports online logical drive array expansion Lets you add disk drives to an existing logical drive without interrupting data accessibility Supports online RAID migration Allows you to convert a logical drive from one RAID level to another without interrupting data accessibility Supports Parallel ATA drives with a Promise adapter card Allows you to use existing ATA disk drives Supports logical drive migration from other Promise RAID products Allow you to seamlessly move your existing logical drives to VTrak without recreating them S M A R T monitoring Warns of disk driv
98. array are sensitive to damage from Electro Static Discharge ESD Observe appropriate precautions at all times when handling the VTrak or its subassemblies Important In order to work with VTrak the SCSI Host Bus Adapter HBA card you select for the Host PC must meet requirements See page 15 VTrak 15100 User Manual Mount VTrak 15100 in a Rack Vertical Rack Post VTrak 15100 Direct attach to post Mounting Rail j included Figure 1 Rackmounted VTrak 15100 The VTrak 15100 installs directly to the rack with or without using the supplied mounting rails Rack front post VTrak subsystem VTrak attaching screw Rack rear post lt Mounting Rail Back side of post Rail attaching screw not included i Rail attaching screw Back side of post not included Figure 2 Mounting rail installation Chapter 2 Installation If you plan to use the mounting rails follow this procedure to install them Attach one end of the rail to the back side of the rack s front post Reposition the adjusting screws as needed to fit the rail to the rack properly Attach the other end of the rail to the back side of the rack s rear post Repeat steps 1 through 3 to attach the other rail Square the rails in the rack and tighten the attaching screws Set the VTrak onto the rails Attach the VTrak to the rack s front posts with the screws provided NQOa PF woN gt Caution Do not p
99. at the firmware update is finished verify that the VTrak reboots itself If it does not reboot the VTrak manually This completes the firmware update operation Note You can update the SEP Firmware using the same method as the Controller described above The SEP uses a different file and its Firmware is revised less often 162 Chapter 6 Maintenance Firmware Update Serial Port Use this firmware update method only when your Management Port has no network connection or the RS 232 connection is required This procedure takes about 30 minutes See also the network based firmware upgrade procedure on page 160 Warning Do not allow the firmware update process to be interrupted for any reason An interrupted update will incapacitate controller Then you must return the controller to Promise for repair 1 Download the latest firmware update file from the Promise website www promise com 2 Be sure the VTrak and Host PC are running the null modem cable is properly connected see page 22 and you have the correct COM Port settings see page 25 3 Start your PC s terminal emulation program Press Enter once to launch the CLU 5 Reboot the VTrak Use either method From the Main Menu press 1 and Enter twice to access the Controller Management menu Then press 5 and Enter to select Reboot At each of two prompts press Y and Enter to confirm the Reboot e Turn the VTrak s power switches off and
100. ation 2 Modify Controller Parameters 3 Firmware Update 4 VPD 5 Reboot R Return to Previous Menu Please enter your menu choice gt 2 Press the number of the option you want plus Enter to move to the next submenu 117 VTrak 15100 User Manual Functions Under Controller Management e View Controller Information Serial and revision numbers IP addresses cache size SCSI port information e Modify Controller Parameters Modify the Controller Label name and change the date and time e Firmware Update Update VTrak s firmware See page 160 for more information e VPD Displays information from these controller boards Storage Enclosure Processor Main Controller Controller Daughter Card Battery Fans Power Supplies and Backplane e Reboot Reboot the VTrak subsystem Enclosure Management From the Main menu press 1 and Enter then 2 and Enter to access Enclosure Managment The result looks like this Enclosure Management 1 Fan Speed 2 Buzzer 3 Temperature 4 Voltage 5 Battery R Return to Previous Menu Fan Speed From the Enclosure Management menu press 1 and Enter to access Fan Speed AKA KKK KKK AK AKA K EO Speed kK kkk kk kkk Fan RPM 1 4753 2 0 3 1917 4 1928 5 1804 6 1804 Normal Operational Range 3750 5250 3750 5250 1350 2850 1350 2850 1350 2850 1350 2850 In this example Fan 2 is not turning This condition can cause overheating
101. ault tolerance by providing parity data In the event of a disk drive failure data can be re calculated by the RAID system based on the remaining data and the parity information The adjustable block size of the RAID 3 logical drive allows for performance tuning based on the typical I O request sizes for your system The block size must be set at the time the logical drive is created and cannot be adjusted dynamically Generally RAID Level 3 tends to exhibit lower random write performance due to the heavy workload going to the dedicated parity drive for parity recalculation for each I O Data Stripes TT Data Drives Parity Drive Figure 3 RAID 3 Stripes data and adds a dedicated Parity Drive The capacity of a RAID 3 logical drive is the smallest drive size multiplied by the number of disk drives less one Hence a RAID 3 logical drive with 4 100 GB disk drives will have a capacity of 300GB A logical drive with 2 120GB disk drives and 1 100GB disk drive will have a capacity of 200GB RAID 3 logical drives on VTrak consist of 3 to 15 disk drives 178 Chapter 7 Technology Background RAID 5 Block Striping with Distributed Parity RAID 5 is similar to RAID 3 as described above except that the parity data is distributed across the disk drives along with the data blocks In each case the parity data is stored on a different disk than its corresponding data block RAID 5 makes efficient use of hard drives and is the
102. ble RAID selection depends on which Promise product you have and the number of disk drives available e The default Block size is 64KB e Promise recommends checking nitialize Logical Drive If you checked the Initialize Logical Drive box and selected Full Initialization the process of initialization will continue for some time When Initialization is done you can partition and format the logical drive Logical Drive LUN Setting This function selects the SCSI Target IDs and Logical Unit Numbers LUNs for a logical drive On a RAID system where many logical drives exist different TIDs and LUNs are used to avoid conflicts on the SCSI bus You must have Creation Rights to access this function To set or change TID and LUN settings for the logical drive Chapter 4 Management with WebPAM PRO 1 Click on the Logical Drive View E icon The Logical Drive View Window appears 2 From the logical drive screen click on the Change logical drive Settings menu 3 Select Change LUN Settings The Change LUN Settings window displays Chats SI Select New LUN SCs Ghane for logical drive 4 On the Change LUN Settings window click the drop down menu under Select SCSI TID and select a Target ID number for Channel 1 5 Click the drop down menu under Select New LUN for logical drive and select a LUN number 6 Repeat the TID and LUN selection for Channel 2 for logical dr
103. by continuous monitoring and reporting to the User in the following ways Administrator Tools 19 5611148 Bvtrakisio0 a Disk View CH1 Maxtor 91360U4 CH2 SAMSUNG SV2042H CH3 SAMSUNG s 2042H E cha samsune sv2042H E Logical Drive view amp FirstLD D SAMSUNG svz042H SAMSUNG V2042H SAMSUNG S 2042H r Enclosure View e Displays red circles g in Tree View above e Sends email messages per your configuration Microsoft Internet Explorer X e Displays popup messages per your configuration above 192 168 1 56 Log File vents per rooe gt Fri Apr 30 07 36 33 PDT 2004 administrator deleted Logical Drive 01 Fri Apr 30 07 08 39 PDT 2004 administratorchanged LUN for Array LogDrv1 Fri Apr 30 01 58 47 PDT 2004 administrator created Logical Drive 01 Fri Apr 30 01 13 43 PDT 2004 administrator created Logical Drive LogDrv1 Fri Apr 30 00 42 25 PDT 2004 administrator tried to delete Logical Drive LogDrv1 But failed Next Events gt e Keeps a record in the Event Log above 192 Chapter 8 Troubleshooting JJ hetps 192 168 1 211 8443 promise html Tree isp method show_hide Microsoft Internet Explorer eee Fle Edt View Favertes Took Hep Hek gt gt Q A A Ah Gyrovortes Jno B J Address bitps 192 168 1 211 6443 prom se html Tree tsp method show _hide PROMISE SSS TAE TECHNOLOGY INC RAD 5 Party Distriteted 64K E cH1 s731600234S klani E crz
104. cache to hold data up to 72 hours The battery recharges during normal VTrak operation In most cases installing a replacement battery will correct a marginal or failed condition The battery is located on the left cooling unit Remove the cooling unit for access The battery is hot swappable No tools are required for the procedure See page 185 for instructions on replacing the battery 205 VTrak 15100 User Manual Connection Problems When you install your Promise product following the instructions in the Quick Start Guide and User Manual you should have little trouble getting your equipment to work the first time But connection problems can arise that are not the User s or Installer s fault Every conceivable problem cannot be covered in the documentation but some guidelines could be helpful Connection problems cause a majority of failures in almost any electrical system While the installation of the cables and components was correct they don t function properly or at all because e A connector is dirty or corroded A connector is loose or damaged e A cable looks OK outside but has an open circuit inside e The wrong cable was used Promise products ship with a full set of new cables and terminators as required for each specific product Be sure to use these components because 1 They are the proper ones for your RAID subsystem 2 They are in brand new condition and 3 You paid for them with the purchase of
105. cations of a coming failure e Healthy means there are no indications of trouble e Alert means there have been indications that the disk drive could fail soon If you see an alert back up your data then remove and test the disk drive You must enable SMART function for each logical drive Firmware Version Refers to the Promise controller not the disk drive Serial Number Is the manufacturer s serial number for this disk drive This feature allows you to obtain the number for warranty or support purposes without removing it from the enclosure LUN Mapping Describes which Target IDs and LUNs are selected for this drive on each VTrak SCSI channel 90 Chapter 4 Management with WebPAM PRO Logical Drive Management e Create a Logical Drive below e Logical Drive LUN Setting page 92 e Logical Drive Functions page 94 e Logical Drive Critical Status page 96 e Rebuild a Logical Drive page 98 Create a Logical Drive Migrate a Logical Drive page 99 Synchronize a Logical Drive page 101 Synchronization Schedule page 102 Delete a Logical Drive page 104 You must have Creation Rights to perform this function 1 Click on the Logical Drive View E icon The Logical Drive View Window appears 192 168 1 118 logical drive View Create Delete logical drive v Create Delete logical drive i Create logical drive b 2 Click on the Create Delete logical drive menu and sele
106. continue to operate depending on which two disk drives fail RAID 10 logical drives on VTrak consist of 4 to 14 disk drives 180 Chapter 7 Technology Background RAID 50 Striping of Distributed Parity Logical Drives RAID 50 combines both RAID 5 and RAID 0 features Data is striped across disks as in RAID 0 and it uses distributed parity as in RAID 5 RAID 50 provides data reliability good overall performance and supports larger volume sizes RAID 50 also provides high reliability because data is still available even if two disk drives fail one in each data stripe Distributed Parity 688 888 Disk Drives Data Stripe Figure 6 RAID 50 Striping of Distributed Parity logical drives RAID 50 logical drives on VTrak consist of 6 to 15 disk drives 181 VTrak 15100 User Manual Choosing a RAID Level There are several issues to consider when choosing the RAID Level for your VTrak logical drive The following discussion summarizes some advantages disadvantages and applications for each choice RAID 0 Advantages Disadvantages Implements a striped disk logical drive the data is broken down into blocks and each block is written to a separate disk drive I O performance is greatly improved by spreading the I O load across many channels and drives No parity calculation overhead is involved Not a true RAID because it is not fault tolerant The failure of just one drive will res
107. ct Create logical drive The Create Logical Drive screen will display 192 168 1 118 Create logical drive J Help logical drive Name Fra SS RAID Level RAIDS v Block Size 64KB x ney om K Quick initialization Free Disks Used Disks cH4 36 GB cHt 79GB Ps CHe 119 68 E 3 Inthe Logical Drive Name field type in a name for your logical drive 4 Inthe RAID Level drop down menu select the type of RAID you want The available choices will vary depending on which Promise product you have 91 VTrak 15100 User Manual 5 Inthe Block Size drop down menu select the Block Size you want for your logical drive 6 Inthe Initialize Logical Drive box check the box to enable uncheck to disable Then select the type of Initialization from the dropdown menu Quick Erases the Reserve Sector which contains the logical drive data on each disk drive Full Erases all data on the disk drives This choice takes additional time before the logical drive is ready 7 Inthe Free Disks list highlight the disk drives to use in your logical drive and click the gt gt button Or double click on the disk drive The drive will move to the Used Disks list 8 Click the Submit button to create your logical drive You will be transferred to the Logical Drive View page See Chapter 7 for information on RAID Levels the required number of Disk Drives and RAID controller capabilities Notes e The availa
108. dd delete or modify various hosts within the utility Delete Selection l Add Host Select for Deletion Host Hame View Host 1 192 168 1118 192 166 1 118 2 Under Select for Deletion click the checkbox of the Host you wish to delete 3 Click the Delete Selection button Notes e WebPAM will remove the link from the VTrak to your local browser This action does not change or delete the RAID itself e If you delete a Host with users assigned to it the user rights are also deleted 69 VTrak 15100 User Manual User Management e Create a User below Change Password page 79 Delete a User page 77 Setup User Alert Notification page 80 e Manage User Rights page 78 Create a User User Management is management of User Profiles for the utility From here Administrator can create delete modify any user of this utility Create User raser Management Select for Deletion User Hame Edit User 1 administrator administrator 1 Click the User Management icon above left The User List appears above right Initially there is only an account for the Administrator Help User Management is management of User Profiles for the utility From here Administrator can create delete modify any user of this utility Select for Deletion User Hame Edit User 1 administrator administrator 70 Chapter 4 Management with WebPAM PRO
109. dle a power cable or power supply unless you have been trained and prepared to perform this task VTrak systems will operate on either 115 volts AC or 230 volts AC The VTrak 15100 includes two replaceable power supply modules with autosense voltage selection and Power Factor Correction PFC Retaining Bail Power IN Connection raong Power N Switch o Figure 11 Power Connections and Switch 23 VTrak 15100 User Manual Plug the power cords into the power connections on both power supplies Use the retaining bails to hold the power cords in place and prevent an accidental disconnection Turn both power supplies on When the power is switched on the LEDs on the front of the VTrak will light up FRU Logical Drive SCSI 1 SCSI 2 Controller Power Status Status Activity Activity Heartbeat Figure 12 VTrak 15100 Displays When boot up is finished and the VTrak is functioning normally e Controller LED blinks green once per second for five seconds goes dark for ten seconds then blinks green once per second for five seconds again e Power FRU and Logical Drive LEDs display green continuously e SCSI LEDs flash green if there is activity on that channel There are two LEDs on each Drive Carrier They report the presence of power and a disk drive and the current condition of the drive Power Activity Disk Status Figure 13 VTrak 15100 Disk Carrier LEDs 24 Chapter 2 Installa
110. e 12 Volt power is out of specification Battery Temperature Rise Battery is heating up Battery ceases to charge above 45 C or discharge above 60 C Battery Temperature Dropped Battery is cooling down Battery Capacity below threshold Battery is too weak to function Battery Capacity Normal Battery is ready for use Battery Discharging Battery is leaking power Battery Charging Battery is recharging Battery Maintenance Mode Discharge and recharge to test battery condition Happens automatically once every two months Battery life ended Battery is dead Replace it See page 191 for instructions on what to do when any of these messages appears 76 Chapter 4 Management with WebPAM PRO 7 When you are finished selecting Events click the Submit button User Management User Management is management of User Profiles for the utility From here Administrator can create delete modify any user of this utility Delete Selection Select for Deletion User Hame Edit User o 1 SamuelAdams SamuelAdams 2 administrator administrator The new User appears under User Management above Note The User can change his her email address and Notification selections at any time Delete a User To delete a User 1 Click the User Management Se icon under Administrator Tools A list of Users appears below User Mana
111. e Status disabled SMART Status SMART check disabled Press Enter key to return 3 Press Enter to return to the Physical Drive Management menu Enable Disable Write Cache All disk drive write caches are disabled by default You must enable them individually using this function 1 Press 2 and Enter to enable or disable the write cache in the selected disk drives Enter PD IDs and or ID ranges gt 2 Changing write cache option for PD 2 Press Enter key to return 2 Type the ID numbers of the physical drives for which you want to change the Write Cache option and press Enter This function simply reverses the current setting of the selected drives For example it will enable the write caches in all selected drives only if they are all currently disabled 3 Press Enter to return to the Physical Drive Management menu 128 Chapter 5 Management with the CLU Wipe Out Boot Sector When a disk drive is bootable it contains a boot sector In some cases a boot sector is undesireable when the disk drive is used in a logical drive This feature erases the boot sector from the disk drive 1 Press 3 and Enter to wipe the boot sector from the selected disk drives Enter PD IDs and or ID ranges gt 5 Total 1 PD has been selected Wipe out boot sector for PD 5 y n gt y Wiping out boot sector for PD 5 Press Enter key to return 2 Type the ID numbers of the physical drives for which you want to cerase the boot sector
112. e box to indicate which Promise product the Host controls in this case UltraTrak VTrak 6 When you are done click the Submit button View Log File User Management 192 168 1118 Host Name DANIELTEST IP Address 192 168 1 118 Operating System Microsoft Windows XP Professional Domain Promise Software Information CIM Provider Version Promise Provider Framework Version 1 0 Utility CIMOM Version Storage Network Industry Association SNIA Java CIMOM 0 7 The new Host is added to Host Management and also appears in the Tree View 44 Chapter 3 Setup Access a Host The WebPAM PRO CIMOM Agent resides on the VTrak and sends the monitoring data to the Utility Server and on to the Browser In Tree View a newly created Host looks like this 192 168 1 118 Host information View Log File User Management Host Information EB VTrak 15100_1 mere D Dick view lost Name DANIELTEST gt amp Logical Drive view IP Address 192 168 1118 a Enclosure View Operating System Microsoft Windows XP Professional Domain Promise Software Information CIM Provider Version Promise Provider Framework Version 1 0 Utility CIMOM Version Storage Network Industry Association SNIA Java CIMOM 0 7 Each host is identified by an g icon and its IP Address Below it the Controller appears A host VTrak is made up of S4 Controller The Promise VTrak n Disk View Shows all hard drives
113. e data from the disk drives RBLD Rebuild a repair operation The logical drive is rebuilding data or parity to a replacement drive The target disk drive is cited by ID number The logical drive is available SYNC Synchronization a maintenance operation The logical drive checks the data and parity and corrects inconsistencies The logical drive is available PDM Predictive Data Migration a maintenance operation The logical drive moves data from a suspect disk drive to a replacement The target disk drive is cited by ID number This action anticipates and prevents a disk drive failure and resulting Critical Status A replacement disk drive is required The logical drive is available RC Redundancy Check The logical drive is checking data to verify that redundancy or parity match Unlike Synchronizing no corrections are made The logical drive is available MP Media Patrol The logical drive is checking disk drives to verify the condition of the magnetic media Unlike Synchronizing no corrections are made The logical drive is available Maintenance Activity Monitor The Maintenance Activity Monitor displays the progress of various logical drive operations on the CLU screen approximately every 15 seconds as shown below 1 LogDrvi LD 1 RBLD 15 on PD 5 LogDrv2 LD 2 SYNC 83 LogDrvi LD 1 RBLD 16 on PD 5 LogDrv2 LD 2 SYNC 84 Press 1 and Enter to access the Maintenance Activity Monitor Maintenance act
114. e degradation and potential failure Dual channel standard SCSI 3 Ultra 160 drive to host Compatible with all SCSI 3 or SCSI 2 LVD host adapters No special OS drivers used Up to 20K IOPS over two SCSI ports High processing rate VTrak 15100 User Manual Feature Benefit 200 MB sec sustained bandwidth over two SCSI channels High data thoughput Hardware assisted XOR engine High speed parity calculation for parity type logical drives Supports out of band management through RS232 and 10 100 BaseT Ethernet connections Allows you to manage the RAID subsystem while maximizing bandwidth on the SCSI chain Supports in band SCSI management Lets you manage multiple RAID subsystems on the same SCSI chain from the same PC Supports SNMP v1 CIM and WBEM standards API ready for enterprise management integration Tagged command queuing up to 256 commands Maximum performance in Multi Threaded Operating Systems Hot swap feature for drive carriers power supplies fans and battery Allows a defective component to be replaced without interrupting data accessibility to the host system Tool less field replaceable units FRUs All FRUs can be replaced without tools saving time and effort for support personnel Hot spare drives Maintains full fault tolerant integrity by automatically rebuilding the data from a failed drive to an installed
115. e enclosure Normal Disk Access Retry Watch this disk drive If problems persist power down the system remove and test the drive Replace the drive as needed Disk CRC Error Identify the disk drive involved Power down the system remove and test the drive Replace the drive as needed Disk SMART Failed Disk ECC Error Identify the disk drive involved Power down the Disk Bad Sector system remove and test the drive Replace the drive Disk Reserve Sector Error 2S needed Disk Time Out Logical Drive Notification Create Logical Drive A new logical drive was created Normal Delete Logical Drive A logical drive was deleted Normal Logical Drive Critical If hot spare is enabled logical drive will rebuild automatically with a new disk drive Identify and replace the failed drive Without a hot spare the logical drive will attempt to rebuild the failed drive If this action repeats remove the drive for test and repair or replacement Logical Drive Offline Go to the Promise website and download a document called Array Recovery Procedures or contact Technical Support Logical Drive Migration Expansion or RAID level change of logical drive Started begun Normal Logical Drive Migration Expansion or RAID level change of logical drive Completed finished Normal 198 Chapter 8 Troubleshooting Event Action Logical Drive Migration Stopped User abo
116. e the telnet port and telnetenable IP address 0 to disable it Make a Telnet Connection To start the telnet program 1 Goto the command line prompt Windows or click the terminal icon Linux then run telnet 192 168 1 56 2300 The IP address above is only an example Use your VTrak s Management port IP address 2300 is the Telnet port for the VTrak The telnet login screen appears Telnet Login Please enter your user name gt administrator Please enter the password for user administrator gt 2 Type the user name and password The default user name is administrator The default password is password The CLU Main Menu appears Main Menu Subsystem Management Physical Drive Management Logical Drive Management Network Management SCSI Management Background Activity Event Viewer Buzzer ONDUKRWNEH Please enter your menu choice gt 4 3 Press 4 and Enter to select Network Management The Network Management Menu appears Network Management 1 Telnet 2 Management Port 3 TFTP Server 4 Gateway 29 VTrak 15100 User Manual 5 SNMP 6 Subnet Mask R Return to previous menu Please enter your menu choice gt 1 4 In the Network Management Menu press 1 and Enter to select Telnet The Telnet setting menu appears Current Telnet Setting Telnet disabled Timeout xxxxx seconds Port 2300 User Name administrator Telnet Settings 1 Enable Disable Telnet 2 Timeout 3 Cha
117. ed server performance e Increased overall storage capacity for a single drive designation such as C D E etc e Data redundancy fault tolerance for ensuring continuous system operation in the event of a hard drive failure Different types of logical drives use different organizational models and have varying benefits Also see Choosing RAID Level on page 182 The following outline breaks down the properties for each type of RAID logical drive 175 VTrak 15100 User Manual RAID 0 Striping When a disk logical drive is striped the read and write blocks of data are interleaved between the sectors of multiple disk drives Performance is increased since the workload is balanced between drives or members that form the logical drive Identical drives are recommended for performance as well as data storage efficiency The logical drive s data capacity is equal to the number of drive members multiplied by the smallest logical drive member s capacity Data Stripe Disk Drives Figure 1 RAID 0 Striping interleaves data across multiple drives For example one 100GB and three 120GB drives will form a 400GB 4 x 100GB logical drive instead of 460 GB RAID 0 logical drives on VTrak consist of one or more disk drives 176 Chapter 7 Technology Background RAID 1 Mirroring When a logical drive is mirrored identical data is written to a pair of disk drives while reads are performed in paralle
118. een except that you have to log in You must enable Telnet on VTrak before you can establish a Telnet connection Enable Disable Telnet 1 Press 2 and Enter to access the Telnet settings 148 Chapter 5 Management with the CLU Current Telnet settings Telnet enabled Timeout 600 seconds Port 2300 User Name administrator Telnet Settings 1 Enable disable Telnet 2 Timeout 3 Change User Name 4 Change Password 5 Reset to Default Settings R Return to Previous Menu 2 Press 1 and Enter to access enable disable Telnet Enable Telnet y n gt y 3 Type Y and Enter confirm You return to the Telnet Settings menu Timeout 1 Press 2 and Enter to access the Timeout setting The timeout range and current setting display Note 31536000 seconds equal one year Telnet timeout range in seconds 60 31536000 Current Telnet timeout 600 seconds Enter the new Telnet timeout in seconds gt 500 2 Type the new value and press Enter You return to the Telnet Settings menu Change User Name 1 Press 3 and Enter to access the user name setting The minimum and maximum name lengths display Minimum user name length is 2 Maximum user name length is 30 Enter the new user name gt RAIDmaster 2 Type the new name and press Enter You return to the Telnet Settings menu Change Password 1 Press 4 and Enter to access the password setting 149 VTrak 15100 User Manual The minimum and maximum pass
119. ents the Terminal window closes and the first WebPAM PRO installation dialog box appears as shown on the next page 34 Chapter 2 Installation Installation Under Windows and Linux continued In the following examples the Windows install screens are shown Linux install screens have a slightly different appearance but the information choices and actions required are exactly the same Promise WebPAM Introduction InstallAnywhere will guide you through the installation of Promise WebPAM Itis strongly recommended that you quit all programs before continuing with this installation Click the Next button to proceed to the next screen Ifyou want to change something on a previous screen click the Previous button You may cancel this installation at any time by clicking the Cancel button Cancel 1 When the Introduction screen appears above click the Next button Promise WebPAM License Agreement A Introducti Installation and Use of Promise WebPAM Requires Acceptance of A License Agreem the Following License Agreement OEM SOFTWARE USAGE AND DISTRIBUTION LICENSE AGREEMENT IMPORTANT By opening this package or installing distributing or using the SOFTWARE you agree to the terms of this Agreement Do not open this package until you have carefully read and agreed to the following terms and conditions If you do not agree to the terms of this Agreement promptly return
120. ercentage Current remap percentage threshold 0 Change the threshold y n gt y Enter the new threshold 0 100 gt 80 Current remap percentage threshold 80 Press Enter key to return 4 Press Y and Enter to confirm a Threshold change Then type a number between 0 and 100 for remap percentage and press Enter 5 Press Enter to return to the PDM Threshold submenu 6 Press 2 and Enter to specify Error Count 7 Press Y and Enter to confirm a Threshold change Then type an error number and press Enter 8 Press Enter to return to the PDM Threshold submenu Logical Drive Operations under the Maintenance Menu From the Main Menu press 6 and Enter to access the Maintenance menu PD physical drive LD logical drive SBS stripe block size CAP capacity SYNC synchronization INIT initialization _RBLD rebuild RC redundancy check MP media patrol PDM predictive data migration Maintenance activity Monitor Running ID Name RAID SBS CAP Operation Progress 1 LogDrv1 5 64K 239GB RBLD 27 on 9 2 LogDrv2 3 64K 265GB None N A Maintenance Maintenance Activity Monitor Migrate Logical Drive Manual Rebuild Manual PDM Synchronization Redundancy Check DuKRWNH 141 VTrak 15100 User Manual 7 Media Patrol R Return to Previous Menu The current Operation is reported for each logical drive as follows INIT Initialization done at logical drive creation The logical drive is clearing old unusuabl
121. es Destination RAID mode selection for LD migration RAID Mode Options 0 RAID 0 Striping 1 RAID 1 Mirroring 3 RAID 3 Parity 5 RAID 5 Parity Distributed 143 VTrak 15100 User Manual 10 RAID 10 Striping Mirroring 50 RAID 50 Please enter RAID mode 0 1 3 5 gt 5 Type the new RAID level you want for the logical drive A list of possible levels appears in parentheses beside the prompt Migrate Logical Drive 1 now y n gt y Press Y and Enter to confirm logical drive migration Press N and Enter to cancel the operation The Screen returns to the Modify Logical Drive Priorities menu If the Maintenance Activity Monitor is enabled you can watch the Migration progress on your monitor Manual Rebuild Use this feature to rebuild a logical drive manually Your system must meet the following conditions Auto Rebuilding Option is disabled See page 140 The logical drive is Critical A free disk drive of equal or larger size is available With the above conditions met proceed with the manal rebuild 1 2 Press 3 and Enter to rebuild a logical drive manually Choose the ID number of the logical drive you want to rebuild and press Enter A list of available qualified disk drive appears Available free Physical Drive s 1 2 7 Choose the free Physical Drive for rebuilding gt 2 Rebuild Logical Drive 1 on Physical Drive 2 now y n gt y Choose the ID number of a free physical drive
122. essage appears repeatedly contact Technical Support Battery Maintenance Mode Normal Battery life ended Replace Battery 200 Chapter 8 Troubleshooting Critical amp Offline Logical Drives A fault tolerant logical drive RAID 1 3 5 10 and 50 goes critical when a drive is removed or fails Due to the fault tolerance of the logical drive the data is still available and online However once the logical drive goes critical the logical drive has lost its fault tolerance and performance might be adversely affected If the fault was caused by a failed drive that was removed the drive must be replaced by another drive either identical or larger in order for the RAID system to rebuild and restore optimal configuration If your fault tolerant logical drive goes offline go to the Promise website www promise com and download a document called Array Recovery Procedure A non fault tolerant logical drive RAID 0 goes offline when a drive is removed or fails Since the logical drive is not fault tolerant the data stored in the logical drive is no longer accessible If one disk drive fails all of the data on the logical drive is lost You must replace the failed drive Then if the logical drive had more than one disk drive delete the logical drive and re create it Restore the data from a backup source When a Disk Drive Fails VTrak provides both audible and visual indicators to alert you o
123. f a disk drive failure The following will occur when a disk drive fails or goes offline e The Logical Drive LED changes from green to amber e The Disk Carrier Status LED changes from green to red e The audible alarm repeatedly sounds two short beeps WebPAM PRO and the CLU report the condition Rebuild Normally the logical drive will begin rebuilding automatically You can access your logical drive during this time but read write performance might be slower than normal e Ifa hot spare drive is provided and enabled the controller will activate the hot spare and rebuild logical drive information and data to it If there is no hot spare drive available the controller will wait until a replacement disk drive is installed The logical drive will remain Critical To rebuild a logical drive manually see page 98 for WebPAM or page 144 for the CLU 201 VTrak 15100 User Manual With a Hot Spare Drive After the logical drive rebuilds itself using the hot spare 1 Replace the failed drive 2 Check the automatic rebuild and hot spare policy to be sure your logical drive s recognize s the new drive as a hot spare To set up a hot spare drive see page 94 for WebPAM or page 139 for the CLU Without a Hot Spare Drive If no hot spare drive is available the VTrak will not rebuild the logical drive and it will remain Critical When you install a replacement disk drive into the enclosure the logical drive will automatic
124. field replaceable unit FRU e 10 second continuous beep Indicates that a logical drive is offline See page 159 for more information about field replaceable components See page 201 for a discussion of critical and offline logical drives 109 VTrak 15100 User Manual CLU Connection Before you begin be sure the null modem cable is connected between the Host PC and VTrak and that both machines are booted and running 1 Start your PC s terminal emulation program Trak Irvine HyperTerminal loj x File Edit View Call Transfer Help Promise VIrak Command Line Utility CLU Version 92 00 0008 00 Press H or for help Main Menu Subsystem Management Physical Drive Management Logical Drive Management Network Management SCSI Management Maintenance Event Viewer Buzzer Please enter your menu choice gt Connected 2 59 06 Auto detect 115200 8 N 1 SCROLL caps NUM 2 Press Enter once to launch the CLU There are eight functional groups in the CLU Subsystem Management Allows you view controller information change parameters monitor the enclosure update the firmware and reboot the VTrak Physical Drive Management Enables you to view disk drive assignments and parameters wipe boot and reserve sectors change disk drive settings and perform diagnostics Logical Drive Management Allows you to view logical drive information create and delete logical drives c
125. g but not limited to implied warranties of merchantability or fitness for a particular purpose The published information in this manual is subject to change without notice Promise Technology reserves the right to make changes in the product design layout and driver revisions without notification to its users This version of the User Manual supersedes all previous versions Recommendations The appearance in this manual of products made by other companies including but not limited to software servers and disk drives is for the purpose of illustration and explanation only Promise Technology does not recommend endorse prefer or support any product made by another manufacturer Contents Chapter 1 Introduction 20 0c 1 About This Manual 0 0 0 ccc ee eee 1 OVERVIOW uci Wee had Soars Se a ae aE Sok 2 Architectural Description 00 000 eee eee eee 3 Specifications a a ee 5 ECG Statement es atea ana tg Sense aete te ENEA eran Pw ale agence 6 Chapter 2 Installation 0 00 eee eee 7 Unpack the VTrak 20 000 cee eee 7 Mount VTrak 15100 in a Rack 0 2 cee eee 8 Install Disk DIVES 2 4 sack dd hance ola dad a doe dee pwede GA Dray dup ed wa 9 Serial ATA Disk Drives 0 0 0 00 cece eee eee eee 12 Parallel ATA Disk Drives 0 000 cece ee eee 13 Drive Numbering 0 0 cee eee eae 14 Verify the SCSI HBA Card 0
126. gement User Management is management of User Profiles for the utility From here Administrator can create delete modify any user of this utility bet see Select for Deletion User Name Edit User 1 SamuelAdams SamuelAdams 2 administrator administrator 2 Click the checkbox of the User you wish to delete 3 Click the Delete Selection button Note WebPAM will maintain at least one user with full access typically the Administrator This action prevents you from being locked out of the application and having to reload it 77 VTrak 15100 User Manual Manage User Rights You setup User Rights for each Host VTrak and each User individually The Host must exist before you can set up User Rights for it 1 Click the User Management Se icon under Administrator Tools A list of Users appears below User Management is management of User Profiles forthe utility From here Administrator can create delete madify any user of this utility User Hame 11 AntonioBaez 2 MichaelLee MichagiLee 3 SamuelAdams Samueladams 4 administrator administrator 2 Click on the hypertext link in the Edit User column for the User you want to manage The Modify View User screen appears MichaelLee Host Name Creation Rights Deletion Right Maintenance Rights Notification Right 1921681118 z I ica wz mlee promise com tw
127. gical Drive Name Mode Size 1 LogicalDrive1 RAIDS 237 GB PDM for Logical Drive started Press Enter key to return 6 Press Enter to return to the Maintenance menu If the Maintenance Activity Monitor is enabled you can watch the PDM progress on your monitor Synchronize Logical Drive Use this function to verify the integrity of your data across the physical drives that make up your logical drive 1 Press 5 and Enter to access Synchronization 145 VTrak 15100 User Manual Enter the Logical Drive ID gt 1 Start SYNC for LD 1 y n gt y 2 Type the ID number for the logical drive you want to synchronize and press Enter Logical Drive SYNC Started Press Enter key to return 3 Press Enter to return to the Maintenance menu If the logical drive was Functional when Synchronization began you can pause and resume the Synchronization process with this same function If the Maintenance Activity Monitor is enabled you can watch Synchronization progress on your monitor Redundancy Check Use this function to verify the integrity of your data across the physical drives that make up your logical drive 1 Press 6 and Enter to access Redundancy Check Enter the Logical Drive ID gt 1 Start RC for LD 1 y n gt y 2 Type the ID number for the logical drive on which you want to runa Redundancy Check and press Enter Logical Drive RC Started Press Enter key to return 3 Press Enter to return to the Maintenance menu If the logical
128. gical drive Information Change lagical drive Settings x logical drive Information logical drive Name FirstLD RAID Mode RAID 5 Parity Distributed Block Size 64 KB logical drive Size 159 GB 159784 MB logical drive Status Functional LUN Mapping SCSI Channel 1 Target ID 1 LUN 0 LUN Mapping SCSI Channel 2 Target ID 2 LUN 0 When Logical Drive Status shows Functional you have completed logical drive creation on VTrak In order to use this logical drive read and write data you must partition and format it using the PC s operating system See Chapter 4 for a full discussion of logical drive creation and management using WebPAM PRO 47 VTrak 15100 User Manual Assign a SCSI Target ID VTrak has two SCSI channels Each channel can have up to 16 Target ID TID numbers The default TID is 0 zero This assignment may conflict with your SCSI Host Bus Adapter card To add change or delete Target ID numbers 1 Click on the Controller ag icon The Controller Information window appears below Alias Tech Pubs VTrak P Version 00 00 0000 25 Controller Serial No PROMISE IP Address 192 168 1126 Gateway IP Address 0 0 0 0 TFTP IP Address 192 168 1 101 Subnet Mask 0 0 0 0 TIDs Assigned SCSI Channel 1 3 4 5 6 SCSI Channel 2 2 Promise RAID Console SCSI Channel 1 Target ID 3 LUN 3 SCSI Channel 2 Target ID 2 LUN 5 Hardware Information Memory Size 256 MB Me
129. gration Priority Allocates system resources High or low between read write operations and migrating 95 VTrak 15100 User Manual Logical Drive Critical Status When WebPAM detects a fault in the Logical Drive Enclosure or any other component it signals with a warning icon over the affected components in Tree View below B vtrak 15100 Gl Disk view CH1 Maxtor 9136014 CH2 SAMSUNG V2042H E cn3 samsune sv2042H CH4 SAMSUNG svz04zH B Logical Drive View FirstLD D samsune sv2042zH SAMSUNG SV2042H E SAMSUNG sv2042H r Enclosure View The Promise RAID Controller will also detect the fault and sound an audible alarm two short beeps repeated The Logical Drive icon on the front of the VTrak enclosure changes to amber 192 168 1 118 logical drive information EZA Change logical drive Settings Jogical drive Information logical drive Name FirstLD RAID Mode RAID 5 Parity Distributed Block Size 64 KB logical drive Size 159 GB 159784 MB logical drive Status LUN Mapping SCSI Channel 1 Target ID 1 LUN O LUN Mapping SCSI Channel 2 Target ID 2 LUN O When this condition appears click on each component to discover the faulty one below it The last component is the source of the fault In the example above a disk drive has failed As a result the RAID has lost its redundancy although it can still read and write data 96 Chapter
130. hange LUN settings cache policy hot spare policy retry count SMART settings rebuilding synchronization and migration priorities Network Management Make Management Port Telnet and SNMP settings set IP address for management port TFTP server and gateway and set subnet mask SCSI Management Set channel TIDs and Console LUN 110 Chapter 5 Management with the CLU Maintenance Enable or disable the Maintenance Activity Monitor and Media Patrol migrate Logical Drives manually rebuild synchronize run PDM and Redundancy Check on Logical Drives Event Viewer View the event log Buzzer Enable disable or silence the buzzer audible alarm Exit the CLU Close the terminal emulation window to exit the CLU Index to CLU Functions The index below is designed to help you navigate to the submenu where each function is located The paths in this index does not activate the functions All directions begin at the CLU Main Menu From that point the keystrokes are listed to take you to the appropriate submenu Many SCSI functions require you to pick a Port Number port no before the function submenu will appear In some cases you will specify a Logical Drive by its ID number For example Hot Spare Policy Main Menu 3 Enter 4 Enter 1 Start at the Main Menu 2 Press 3 and Enter The Logical Drive Management submenu appears ID Name RAID SBS CAP Member PDs Status 1 LogDrvi 5 64K 239GB 1 2 4 F
131. he Change Remove button The Uninstall Promise WebPAM dialog box appears 3 Click the Uninstall button Several boxes can appear during the process Finally the Uninstall Promise WebPAM dialog box appears again 4 Click the Done button VTrak 15100 User Manual 5 Navigate to the root directory of your C drive 6 Delete the WebPAM directory This completes the WebPAM PRO uninstall process Your PC Server is now ready to install a newer version of WebPAM PRO Linux To uninstall WebPAM PRO from your PC Server 1 Open a Terminal window 2 Navigate to the root WebPAM UninstallerData directory 3 Type sh uninstall sh and press Enter The Uninstall Promise WebPAM dialog box appears 4 Click the Uninstall button Several boxes can appear during the process Finally the Uninstall Promise WebPAM dialog box appears again 5 Click the Done button This completes the WebPAM PRO uninstall process Your PC Server is now ready to install a newer version of WebPAM PRO 40 Chapter 3 Setup VTrak Setup with WebPAM PRO below VTrak Setup with the CLU page 52 After installation the next step is to configure VTrak You can do this with WebPAM PRO or the Command Line Utility CLU whichever you prefer This Chapter only deals with basic functions needed to setup a new VTrak Fora full discussion of VTrak functions refer to WebPAM PRO on page 59 and the CLU on page 107 VTrak Setup with WebPAM PRO Set up with
132. iact yee te oan tee alee wena need dats 173 Replace RAID Controller 00000 0 eerie 174 Chapter 7 Technology Background 00eeeeeeeeeeee 175 Introduction to RAID 2000 eee 175 Choosing a RAID Level 0 0 00 cece eee 182 Choosing Stripe Block Size 1 0 ee ee 185 Gigabyte Boundary 0 cee eee eae 185 Initialization 2242 2 saotacentusliatsare ee aah gone oacate a 185 Hot Spare Drive S 0 0 eae 186 Partition and Format the Logical Drive 2 186 Cache Settings serpa 0 cee ee ee eee dae ee 187 RAID Level Migration 0 000 eee ee eee 187 Chapter 8 Troubleshooting 0 cece ee eee eee eee 191 VTrak is Beeping 0 ce eee 191 CLU Reports a Problem 00000 cece eeeee 191 WebPAM PRO Reports a Problem 2 0 192 LEDs Display Amber or Red 0000 e eee eee 194 Front Panel 24 cace 2s pedis daca fa tee Sep eae 194 Drive Garriers 34 24 3 2 04 2 s i at awa site ge wen ates wes 195 VTrak Disk Carrier LEDS 222200000 195 Back of Enclosure 20000 0c eee eee eee 196 Event Notification 00 0000 cee eee 197 Critical amp Offline Logical Drives 0 000020 eee eae 201 vii VTrak 15100 User Manual When a Disk Drive Fails RebDUIG 2 Arreada aa aa dese sR Gadde ee ate taal E CaaS 201 With a Hot Spare Drive Without a Hot Spare Drive
133. iagram for the RS 232 DB 9 serial connector on all VTraks The diagrams represent the connector as you see it looking at the back of the VTrak Pin Signal 1 2 123 45 2 RXD 3 TXD EN DERN DER PA 3 E 0e 0 0 0 o 0 5 GND A _4 F 7 RTS 6789 8 CTS 9 219 VTrak 15100 User Manual 220 Index A About This Manual 1 Access a Host 67 Architectural Description of VTrak 3 array vs logical drive 212 Audible alarm 61 change setting 86 125 setting 157 Silence 119 sound patterns 109 191 B Battery condition 106 120 205 replace 171 Block Size 185 Boot Sector wipe 129 Buzzer 109 C Cache battery status 126 Cache automatic flush frequency 95 Certifications 6 Change RAID level 143 187 Choose block size 185 cache settings 187 Hot spare drive 186 Initialization 185 RAID level 182 CIMOM Agent 32 CLU Audible alarm 119 Battery 126 battery condition 120 Blink drive carrier LED 130 Boot sector wipe 129 CLU cont Buzzer 119 Cache policy 138 connection 52 110 Controller Management 117 Delete logical drive 136 Diagnostics disk drive 130 Disk drive write cache 128 Enclosure Management 118 Event viewer 156 exit 57 111 fan speed 118 125 firmware update 122 160 Functions under Controller Mgt 118 Hot spare drive 139 I O Statistics disk drives 132 Index to functions 113 Logical drive LUN setting
134. ical drive have a different RAID level and or a larger capacity 1 Click on the Logical Drive E icon The Logical Drive Window appears Change logical drive Settings Change logical drive Settings Change LUN Setti Migrate logical drive logical drive Functions Synchronization Schedule Rebuild logical drive Synchronize logical drive 2 From the logical drive screen click on the Change logical drive Settings menu 99 VTrak 15100 User Manual 3 Select Migrate logical drive The logical drive Migration window displays logical drive Name mirrorLD RAID Level RAD1 i v Block Size Disks sient frese 4 If you want to change RAID level select the new RAID level from the dropdown menu The RAID levels shown are those possible to achieve from the existing logical drive and available disk drives logical drive Name mirrorLD RAID Level RaD5 x Block Size 64 KB Free Disks CH2 119 GB Disks Seri Resa 5 If you want to add disk drives select the drives under Free Disks then click the gt gt button to move them to the Used Disks window 6 Click the Submit button when you are done You will be transferred to the Logical Drive page 100 Chapter 4 Management with WebPAM PRO Synchronize a Logical Drive Synchronization is a routine maintenance procedure for fault tolerant logical drives those with redundancy that ensures all the da
135. id it could not find two files What is the status of the uninstall and what about the missing files This condition is the result of a filename error and the uninstall operation is not complete Contact Promise Tech Support for help to handle the missing files and perform the uninstall properly Can WebPAM PRO connect through VTrak s Serial RS 232 port No The VTrak Serial port is only for a HyperTerminal connection can access the VTrak over my company s intranet But can t access it from an outside Internet connection How do make the Internet connection work This condition is not related to VTrak but is due to your firewall and network connection protocol Contact your MIS Administrator With other Promise products such as UltraTrak used the Host PC s IP address in WebPAM PRO to connect with the RAID subsystem Why is VTrak different UltraTrak uses In Band SCSI technology to connect with the Host PC VTrak usually connects to the Host PC through a network connection Therefore it requires its own IP address Does VTrak 15100 support In Band SCSI Yes However there are no applications currently available that can use it I tried to log into WebPAM PRO but my browser showed the message cannot be displayed What is the problem The browser decided prematurely that WebPAM PRO was not responding Click the Refresh button This action usually brings up the login screen I can access the VTrak over my c
136. igure 2 page 8 PATA to SATA PATA Drive Hi Mounting Holes oo o 00 SATA Drive Mounting Holes Figure 4 Drive Carrier mounting holes Note that the Drive Carrier has several mounting holes above Those marked with a triangle are for disk drives Caution Be sure to install the counter sink screws supplied with the VTrak Use of other types of screws can damage the adjacent drives 11 VTrak 15100 User Manual Serial ATA Disk Drives Serial ATA Disk Drive Figure 5 SATA Disk Drives mount at the front of the carrier 1 Carefully lay the drive into the drive carrier at the front so that the screw holes on the bottom line up Insert the screws through the holes in the Drive Carrier and into the bottom of the disk drive see Figure 4 page 11 e Install only the screws supplied with the VTrak e Install four screws per drive Snug each screw Be careful not to over tighten Reinstall the drive carrier into the VTrak chassis Repeat these steps until all of your disk drives are installed 12 Chapter 2 Installation Parallel ATA Disk Drives In order to use Parallel ATA disk drives in VTrak you must first install a PATA to SATA adapter available from Promise Technology Parallel ATA Disk Drive PATA to SATA Adapter Figure 6 PATA Disk Drives require a PATA to SATA adapter 1 Obtain the needed quantity of PATA to SATA adapters from yo
137. iguring and using my VTrak Read to this VTrak 15100 User Manual It contains detailed information regarding configuration troubleshooting and maintenance of your VTrak Why does VTrak come with a Command Line Utility First to assign your VTrak an IP address in order for the WebPAM PRO management software to connect to it Second in the event of a network failure you can still access the VTrak and the data stored on it The cable is connected VTrak is running and I used the specified settings but the serial connection does not work What should do now Access your PC BIOS settings and enable the serial port I created a Host on WebPAM PRO but when click on it nothing happens What is the problem There is a broken network connection between your PC and the VTrak or the VTrak is powered off Locate and fix the connection or power on the VTrak as required My recently upgraded WebPAM PRO is full of errors How do correct this problem This condition is the result of installing a new version of WebPAM PRO on top of an existing installation There are two ways to fix this problem Uninstall WebPAM PRO as described on page 33 then reinstall the new version e Ifyou are familiar with the Windows Registry run regedit navigate to the HKEY_LOCAL_MACHINE gt SOFTWARE folder and delete the JavaSoft key folder 210 Chapter 9 Support When tried to uninstall WebPAM PRO on my Linux computer the utility sa
138. ill accept it and rebuild to it See page 129 During rebuilding you can still read and write data to the logical drive However fault tolerance is lost until the logical drive is restored to Functional status VTrak 15100 User Manual Rebuild a Logical Drive When a disk drive fails and you manually replace it with a new one you must rebuild the new drive to restore data redundancy Normally the rebuild process begins automatically You can also perform a rebuild manually You must have Maintenance Rights to perform this function Follow these steps to rebuild your logical drive 1 In Tree View click the icon of the logical drive you want to rebuild Change logical drive Settings Change logical drive Settings Change LUN Settings Migrate logical drive logical drive Functions Synchronization Schedule Distributed Rebuild logical drive k logical drive Size 73 GB 73770 MB logical drive Status Functional LUN Mapping SCSI Channel 1 Target ID 1 LUN O LUN Mapping SCSI Channel 2 Target ID 2 LUN O 2 Inthe Management Window click on the Change Logical Drive Settings and select Rebuild Logical Drive from the dropdown menu above The Rebuild Logical Drive screen appears 3 Inthe Disk Name dropdown menu select the replacement disk drive by its Channel number Disk Name Ea If you select a disk drive that was used previously in a VTrak logical drive
139. ingle Host PC How to set TIDs and LUNs is explained on page 85 and page 92 At this point proceed with the connection of SCSI cables following industry standard guidelines and the illustrations on the following pages Caution Proper termination and SCSI 3 compliant cables are required for the system to operate correctly Two external SCSI terminators and a SCSI 3 compliant cables are included with the VTrak 15100 SCSI Terminator When the VTrak is the last SCSI device in the chain you must install the Promise supplied or equivalent external SCSI terminator on both SCSI Connectors see below The SCSI cable or terminator can attach to either SCSI connector If you use a SCSI channel you must attach a SCSI Terminator to it SCSI SCSI Channel 1 Channel 2 Attach SCSI cable l or Terminator to j T either connector amp Fe mam de ew ait Se gt lt Ss Dr RX VTrak Controller gt SCSI SCSI Terminator Terminator Figure 9 If you use a SCSI channel attach a terminator to it 17 VTrak 15100 User Manual One VTrak one Host PC one SCSI HBA card This is the simplest arrangement O N SCSI Terminator gt a SCSI HBA Card SCSI Cable Connect to either channel 1 or 2 Host PC Attach the SCSI cable to either of VTrak s SCSI channels One VTrak one Host P
140. ion for diagnosis consulting with Promise Technical Support and when you order replacment parts e SEP Board e Fan Boxes e Main Controller Board e Power Supplies e Daughter Board e Backplane e Battery Board e Back Plane Box 1 Press A to see a summary Summary of VPD Content Component Part Number Serial Number Rev Date SEP Board P100R15SA014000 003A03020100091 3 2003 10 22 3 Main Board 001G03001400119 2004 02 12 Battery Board 2004 01 27 Fan Box 1 P100R15SA014000 004A03020000135 3 2003 10 30 Fan Box 2 P100R15SA014000 004A03020000134 3 2003 10 30 Power Supply 1 P100R15SA014000 006B03040900106 3 2003 11 11 Power Supply 2 P100R15SA014000 006B03040900108 3 2003 11 11 Back Plane Box P100R15SA014000 002G03001300069 3 2003 10 27 Daughter Board P29R15S20000010 008D03910400028 2 2004 02 12 2 Press the number of an individual component to see complete information on that component In this example press 2 for Main Board VPD Information for Main Board Signature PT Check Sum Oxe7e8 Board ID 1 Mfg Part Mfg S N 001G03001400119 Mfg Rev 3 123 VTrak 15100 User Manual Mfg Month 2 Mfg Date 12 Mfg Year 4 WWN 00000000 MAC Block Size 0 MAC Block1 Address 00 00 00 00 00 00 MAC Block2 Size 0 MAC Block2 Address 00 00 00 00 00 00 MAC Block3 Size 0 MAC Block3 Address 00 00 00 00 00 00 SCSI Name prefix Check Sum 0x0 The same data categories are shown for all components although some may not ap
141. istrator can tell you how to access your network from outside the firewall Once you are logged onto the network you can access the VTrak using its IP address Please note that only the PC with the SCSI connection can read and write data to the logical drives on the VTrak However other PCs can monitor the VTrak from virtually any location 51 VTrak 15100 User Manual VTrak Setup with the CLU Notes If you worked though the Setup procedure above using WebPAM PRO your VTrak setup is complete There is no need to repeat the Setup with the CLU See Chapter 5 for a full explanation of the CLU functions Set up with the CLU consists of the following steps CLU Connection below 2 Create a Logical Drive e Automatically page 53 e Manually page 54 3 Assign a SCSI Target ID page 55 4 Exit the CLU page 57 CLU Connection Before you begin be sure the null modem cable is connected between the Host PC and VTrak and that both machines are booted and running 1 Start your PC s terminal emulation program Trak Irvine HyperTerminal oO x File Edit View Call Transfer Help Ole ald ole Promise VIrak Command Line Utility CLU Version 92 00 0008 00 Press H or for help Main Menu Subsystem Management Physical Drive Management Logical Drive Management Network Management SCSI Management Maintenance Event Viewer Buzzer Please enter your menu choice gt
142. ity Server Information D Choose Install Folder Installation Configuration Install Complete Congratulations Promise WebPAM has been successfully installed to C WebPAM 1 For INTRANET take internallP hostname and 2 For INTERNET take externallP domain Name To start the software open the computer s Browser For SSL Enabled Server type the following in the Browser s address bar Installing https linternal IP or external IP 8443 promise A Install Complete Fornon SSL Enabled Server type the following in the Browsers address bar http i internal IP or external IP 8080 promise Press Finish to quit the installer Finish Ni 7 When the Install Complete screen appears above the installation process is finished Click the Finish button to go to the Promise Registration website Important Registration of your VTrak and WebPAM PRO provides useful information that helps Promise Technologies to offer better products and support Please take a few minutes to register Thanks This completes the WebPAM PRO installation Uninstall WebPAM PRO When you upgrade to a newer version of WebPAM PRO you must first remove the current version from your PC Server Windows To uninstall WebPAM PRO from your PC Server 1 Go to Start gt Settings gt Control Panel and double click on the Add or Remove Programs icon 2 Select Promise WebPAM from the Currently installed programs list and click t
143. ive K J 1 J ux VTrak 15100 User Manual 7 When you are finished click the Submit button Note Rather than creating multiple Target IDs use one Target ID and assign a LUN to each logical drive Logical Drive Functions Logical drive functions include auto rebuild and hot spare settings S M A R T check cache policy and rebuild synchronize and migrate priorities 1 Click on the Logical Drive View icon The Logical Drive View Window appears Change logical drive Settings v Change logical drive Settings Change LUN Settings Migrate logical drive logical drive Functions Synchronization Schedule Le Rebuild logical drive Synchronize logical drive 2 From the logical drive screen click on the Change logical drive Settings menu 3 Select Logical Drive Functions The View Change logical drive information window appears 192 168 1 118 View Change logical drive jg e e ea Information Enable Auto Rebuild OW Enable Dedicated Hotspare Policy Select Hot Spare Channel CH2 119GB Enable S M 4 R T Check Sw oO Enable Hard Disk s Write Cache Enable Write Back Automatic Flush Frequency 0 secs Set Rebuild Priority High v Set Synchronize Priority High Mi Set Migration Priority High oo 4 Make your selections as desired For an explanation of the features and choices see the table on the following page 94 Chapter 4
144. ive ids and or id ranges separated by commas For example 1 5 8 15 Press R to continue after you have finished selecting Physical Drives Your input gt r 3 When you have selected all the physical drives press R and Enter 54 Chapter 3 Setup RAID Mode Options 0 RAID 0 Striping 1 RAID 1 Mirroring 3 RAID 3 Parity 5 RAID 5 Parity Distributed 10 RAID 10 Striping Mirroring 50 RAID 50 Please enter RAID mode 0 1 3 5 gt 5 The prompt displays available RAID modes 4 Type the RAID mode level for your logical drive and press Enter Stripe Block Size 4 8 16 32 or 64 in KB gt 64 Enter the Logical Drive name gt LogDrv1 Enable initialization y n gt y Full or quick initialization f q gt q Quick initialization enabled 5 Type the stripe block size logical drive name whether you want initialization and if so quick or full Press Enter after each input If you chose RAID 1 you will not see a stripe block size After the last item a list of your logical drive specifications displays Logical Drive creation information Name LogDrv1 Number of Physical Drives 3 RAID mode RAID 5 Stripe block size 64KB SMART check enabled Create Logical Drive now y n gt y 6 Review the list If you agree with the list press Y and Enter If you disagree with the list press N and Enter then select Create New Logical Drive again In order to use this logical drive to read and write data
145. ivity monitor is currently running When any maintenance activity occurs e g rebuilding the maintenance monitor will display notification message on screen Stop maintenance activity monitor y n gt y Maintenance activity monitor stopped now Press Enter key to return 142 Chapter 5 Management with the CLU 2 Press Y and Enter to toggle the monitor between start and stop 3 Press Enter to return to the Maintenance menu Migrate Logical Drive Use this feature to change the RAID mode level or a logical drive or to add more physical drives 1 Type 2 and Enter to access Migrate Logical Drive 2 Type the ID number for the logical drive and press Enter Physical Drives Selection Id Name Capacity 7 ST3160023AS 159 GB 8 ST3160023AS 159 GB 9 ST3160023AS 159 GB Enter Physical Drive ids and or id ranges separated by commas For example 1 5 8 15 Press R to continue after you have finished selecting Physical Drives Your input gt 7 9 3 Type the ID number s for the disk drive s you want to add and press Enter Physical Drives Selection Id Name Capacity 7 ST3160023AS159 GB 8 ST3160023AS159 GB 9 ST3160023AS159 GB 2 Physical Drives have been selected Enter Physical Drive ids and or id ranges separated by commas For example 1 5 8 15 Press R to continue after you have finished selecting Physical Drives Your input gt r 4 Type R and Enter when you are finished adding disk driv
146. l The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner Whichever drive is not busy and is positioned closer to the data will be accessed first With RAID 1 if one disk drive fails or has errors the other mirrored disk drive continues to function This is called Fault Tolerance Moreover if a spare disk drive is present the spare drive will be used as the replacement drive and data will begin to be mirrored to it from the remaining good drive Data Mirror gt Disk Drives Figure 2 RAID 1 Mirrors identical data to two drives Due to the data redundancy of mirroring the capacity of the logical drive is only the size of the smallest disk drive For example two 100GB disk drives which have a combined capacity of 200GB instead would have 100GB of usable storage when set up in a mirrored logical drive Similar to RAID 0 striping if disk drives of different capacities are used there will also be unused capacity on the larger drive RAID 1 logical drives on VTrak consist of two disk drives 177 VTrak 15100 User Manual RAID 3 Block Striping with Dedicated Parity RAID level 3 organizes data across the disk drives of the logical drive and stores parity information on to a disk drive dedicated to this purpose This organization allows increased performance by accessing multiple disk drives simultaneously for each operation as well as f
147. ld and your password in the Password field The login and password are case sensitive If this is the first time you are running WebPAM PRO log in as administrator and type in the default password which is password The login and password are case sensitive Click the Sign in button After sign in the WebPAM PRO opening screen appears Important Immediately after installation change the Administrator s password Make the change under User Management Each user you create will have his her own login ID and password VTrak 15100 User Manual After sign in the WebPAM PRO opening screen appears a http 192 168 1 118 8080 promise serviet VerifyUser language English Microsoft Internet Explorer File Edit View Favorites Tools Help Q x A CD seach She ravortes Ami O R Le Address http 192 168 1 118 8080 promise servlet VerifyUser lanquage English y Eco Links PROMIS Language view Contactus Logout Heip TECHNOLOGY Welcome to Web based Promise Array Management Software WebPAM PRO WebPAM PRO is an easy to use software designed to simplify RAID storage management WebPAM PRO is specifically designed for Promise external storage subsystems WebPAM PRO can configure manage or monitor Promise RAID products remotely from a web browser from anywhere in the world General Features 2002 Promise Technology Inc All rights reserved Figure 3 WebPAM PRO Opening Screen
148. ler Settings menu and select Change IP Address The Change IP Address screen displays 102 1084 498 Vowichange IP Adaress or nak Fete IP Address 192 1 68 1 128 Gateway Address 192 168 1 100 TFTP Address 192 168 1 101 Subnet Mask 255 255 255 0 Ea Reset 2 Inthe Change IP Address screen enter or change the IP addresses for the VTrak your Gateway and your TFTP FTP Server or enter or change your Subnet Mask 3 Click the Submit button when you are done 84 Chapter 4 Management with WebPAM PRO Change Console LUN The RAID Console LUN is the Controller s SCSI address LUN stands for Logical Unit Number Essentially it is a subdivision of a SCSI Target ID The default setting for the RAID Console is TID 0 LUN 7 This setting is adequate for most WebPAM and RAID subsystem configurations If an address conflict occurs you might have to change the Console LUN setting You must have Creation Rights to access this function To access the Console LUN Settings Controller Settings z v Controller Settings Change IPAddress 1 Click on the Controller Settings menu and select Change Console LUN Settings The Change Console LUN screen displays at Gin saci Help ScsiChannet Pee ees Select New LUH 1 1 v 4 2 J v TE ee Pr ay 2 For SCSI Channel 1 in the center column select the SCSI Target ID number under which you want to set the Console L
149. link 130 usable in VTrak 209 write cache enable 95 128 187 Disk Information view 89 Disk Status LED 25 109 195 E Email Alert Notification set up 80 Enclosure Management 118 Problem reporting 202 Temperature 119 126 204 Voltage 120 205 Environmental 6 error messages meaning 197 Event Log 68 Event Notification 197 222 Index Event Viewer 156 Events and meanings 73 Exit the CLU 111 Expand logical drive 143 187 F Fans replace 166 speed 106 118 125 Field Replaceable Units 159 Firmware update Network 160 Serial port 163 Frequently Asked Questions 209 FRU LED 24 59 107 194 196 G Gigabyte Boundary 185 H Host access 45 create 44 delete 69 Hot spare drive 186 Enable 139 l Index to CLU functions 113 Initialization 47 92 Initialization logical drive 185 Internet Browser 33 Internet connection 211 IP Address assign 84 J JRE JDK and WebPAM PRO 33 L LCD panel setup without 212 LEDs amber 194 196 back of enclosure 196 disk status 61 drive carrier 24 60 108 195 front panel 24 59 194 power activity 61 red 194 196 Lock set release 83 Log into WebPAM PRO 62 Log out of WebPAM PRO 51 64 Logical drive auto creation 133 auto rebuild 95 Auto rebuild enable 140 Cache policy 138 Change RAID level 143 187 create 46 91 create manually 134 Critical status 96 201 dedicated hot spare 95 delete 104 136 Expand 143 187 hot spare drive 139 186 202 initialization
150. lnet Password Main Menu 4 Enter 2 Enter Telnet Enable Disable Main Menu 4 Enter 2 Enter Telnet Timeout Main Menu 4 Enter 2 Enter Telnet User Name Main Menu 4 Enter 2 Enter Temperature Main Menu 1 Enter 2 Enter 3 Enter TFTP Server Main Menu 4 Enter TFTP Server IP Address Main Menu 4 Enter Time and Date Main Menu 1 Enter 1 Enter 2 Enter Timeout Telnet Main Menu 4 Enter 2 Enter Trap Only Community SNMP Main Menu 4 Enter 4 Enter Trap Sinks SNMP Main Menu 4 Enter 4 Enter U User Name Telnet Main Menu 4 Enter 2 Enter 116 Chapter 5 Management with the CLU V Voltage Main Menu 1 Enter 2 Enter VPD Display Main Menu 1 Enter 1 Enter 4 Enter VTrak Boards Main Menu 1 Enter 1 Enter 4 Enter VTrak Reboot Main Menu 1 Enter 1Enter WwW Wipe Boot Reserve Sector Main Menu 2 Enter Write Cache Enable Disable Main Menu 2 Enter This is the end of the CLU Index Controller Management 1 From the Main menu press 1 and Enter then 1 and Enter again to access Controller Managment The result looks like this Product VTrak 15100 Controller Serial Number 002G03001300069 Controller Label SATA RAID Firmware Revision 01 02 0000 54 Hardware Revision 0 1 0 2 SEP Revision 1 01 Management Port IP Address 192 168 1 56 Telnet enabled Date 2004 5 10 Time 2 45 15 Controller Management 1 View Controller Inform
151. low migration priority for LD 2 y n gt y 4 Press Y and Enter to change Migration priority Press N and Enter to leave it unchanged The Screen returns to the Modify Logical Drive Priorities menu Hot Spare Policy A Hot Spare is a disk drive not assigned to a logical drive but available to replace a failing disk drive that belongs to a logical drive A Global spare can be used by any logical drive that needs it A Dedicated spare can only be used by a specific logical drive 1 Press 7 and Enter to access the Hot Spare Policy Current hot spare policy Global Change to Dedicated hot spare policy for LD 2 y n gt y 2 Press Y and Enter to change hot spare policy Press N and Enter to leave it unchanged Available free Physical Drive s 8 9 Choose the free Physical Drive for the dedicated hot spare gt 8 3 If you change to a Dedicated hot spare drive type the ID number of an available physical drive 139 VTrak 15100 User Manual The Screen returns to the Modify Logical Drive Priorities menu Note Be sure Auto Rebuilding is enabled below Auto Rebuilding Use this feature to enable the automatic rebuilding of a logical drive that has gone critical This function must be enabled in order for a hot spare drive to work See Hot Spare Policy above To rebuild a logical drive manually see page 144 1 Press 8 and Enter to access the Auto Rebuilding Option Enable auto rebuilding for Logical Drive 2 y n gt y Se
152. mory Type SDRAM ECC Channel Count 15 2 Inthe Controller Information window click on the Controller Settings menu and select Change Target IDs above The Change Target IDs window appears below SCSI Channel Select New Target IDs 1 Oo O1 M2 A O8 O89 O10 O11 O12 O13 O14 O15 2 Oo O1 0 O4 Os O6 O7 O Ms O10 Ou O12 O13 O14 Os sage Pro 3 Inthe Change Target IDs window select the new Target IDs for each channel 4 When you are done click Submit Invoked Method Result Set TIDs for SCSI Channel 1 TIDs for SCSIChannel 1 are changed successfully Set TIDs for SCSI Channel 2 TIDs for SCSIChannel 2 are changed successfully The above window informs you of successful Target ID changes 48 Chapter 3 Setup Assign a RAID Console LUN The Promise RAID Console is how VTrak s RAID controller communicates with the PC Each SCSI channel has one Logical Unit Number LUN for the RAID Console The default RAID Console LUN for both SCSI channels is 7 To change the LUN 1 Click on the Controller 54 icon The Controller Information window appears below Alias Tech Pubs YTrak P Version 00 00 0000 25 Controller Serial No PROMISE IP Address 192 168 1126 Gateway IP Address 0 0 0 0 TFTP IP Address 192 168 1 101 Subnet Mask 0 0 0 0 TIDs Assigned SCSI Channel 1 3 4 5 6 SCSI Channel 2 2 Promise RAID Console SCSI Channel 1 Target ID 3
153. most versatile RAID Level It works well for file database application and web servers Distributed Parity Data Blocks Disk Drives Figure 4 RAID 5 Stripes all drives with data and parity information The capacity of a RAID 5 logical drive is the smallest disk drive size multiplied by the number of disk drives less one Hence a RAID 5 logical drive with four 100 GB disk drives will have a capacity of 300 GB A logical drive with two 120 GB disk drives and one 100 GB disk drive will have a capacity of 200 GB RAID 5 logical drives on VTrak consist of 3 to 15 disk drives 179 VTrak 15100 User Manual RAID 10 Mirroring Striping Mirroring Striping combines both of the RAID 0 and RAID 1 logical drive types It can increase performance by reading and writing data in parallel while protecting data with duplication At least four disk drives are needed for RAID 10 to be installed With a four disk drive logical drive one drive pair is mirrored together then striped over a second drive pair Data Stripe e e Data Mirror Disk Drives Figure 5 RAID 10 takes a data mirror on one drive pair and stripes it over two drive pairs The data capacity is similar to a RAID 1 logical drive with half of the total storage capacity dedicated for redundancy An added plus for using RAID 10 is that in many situations such a logical drive offers double fault tolerance Double fault tolerance may allow your logical drive to
154. mperature 00 000 c eee eee 126 Volada ite eels Sahat vada dat cee ies Aiea Ves al 126 Balley csvset telnet nate ed ae dal ol 126 Physical Drive Management 000 ce eee ee eee 127 View Parameters 0 0 0000 e eee eee 128 Enable Disable Write Cache 00 eee eee 128 Wipe Out Boot Sector 2020e eee 129 Wipe Out Reserve Sector 2020000 ee eee 129 BIIK ED reenit DA ase etek hanna eae A a bach oi 130 DIagGnOStles 3 2 20 bee gdgathane wee Ee ne ee eee 130 Stop a Self Test yea ue ida see tale bee gyda eae ded 131 1 Statistics 25 2 3 a A Pee wept at ania etek feed 132 Logical Drive Management 0 00 e eee eee 132 Logical Drive Auto Creation 0 000 e ee eee 133 Create New Logical Drive 0 0 e eee eee 134 Delete Logical Drive eere reece renes preki rae ELIET ER 136 Modify Logical Drive Parameters 000 137 SCSI Assignment 0 0000 eee 137 Cache Policy is eyee teren Wate e Wat enere edad 138 Retry Count staae AENA a eh bein hed Sd dae 138 Enable Disable SMART 0000 eee eee 138 Logical Drive Name 00 00 cece eee 138 PUO aene gaa soe latentaeetian benace daa tee 138 Hot Spare Policy cererea a ren EEO Ra eee 139 Auto Rebuilding 000 c eee eee 140 PDM Auto Start eani ek Auge akg bag Ae ae bee 140 Logical Drive Operations under the Maintenance Menu 141 Maintenance Activity
155. n Controller Unknown Error Unspecified problem with the Controller Data Parity Error SCSI data parity error Command Parity Error SCSI command parity error Bus Reset The Initiator sent a command to reset the SCSI bus to correct a problem Unrecoverable Error Restart the Promise Product to clear the problem Abort Task A normal event Result of user action Clear ACA Cleared an auto contingent alliance condition LUN Reset A normal event Result of user action Initiator Error SCSI error on the HBA card Illegal Secondary Identify A target received a second Identify message with a different LUN Message Parity Error SCSI message parity error Bus Reboot The VTrak rebooted itself An occasional incident of one of these messages does not necessarily indicate a problem However if any of these messages appears repeatedly contact Technical Support Connection Notification Connection Made Normal result of logging in Connection Lost Normal result of logging out Also a result of poor SCSI cable or network connection 197 VTrak 15100 User Manual Event Action Disk Notification Disk Down Identify the disk drive involved Power down the system remove and test the drive Replace the drive as needed Disk Notification cont Disk Plugged In A disk drive has been plugged into th
156. n This completes the fan replacement procedure 170 Chapter 6 Maintenance Replace Cache Battery The cache battery is located in the left cooling unit The battery is replaced as an individual part No tools are required for this procedure Cautions e There is a risk of explosion if the battery is replaced by the incorrect type e Dispose of used batteries according to the instructions that accompany the battery e While the battery is removed your system will be vulnerable to a power failure Temporarily set your cache policy to write through before starting this procedure See page 94 WebPAM PRO or page 137 CLU Note that the Battery LED on Cooling Unit 2 is always dark To replace the cache battery do the following 0020202020 RRRA H ototo O e 000e e 8 91 2 bme Battery LED 1 Verify that the battery LED is amber or red above 2 Press the release button and pull the handle downward as shown above 171 VTrak 15100 User Manual 3 Pull the cooling unit out of the VTrak enclosure Detach the Lift the battery out connector of the bracket 4 Detach the connector and lift the battery out of the bracket above 5 Place a new battery into the bracket and attach the connector 6 Carefully slide the cooling unit into the enclosure 7 Gently press the handle in and upward until it locks above 8 Verify that the battery LED is green This complete
157. nchronization Internal Error An internal error was detected during synchronization Logical Drive Full Initialization Start Full initialization has begun on a logical drive Logical Drive Full Initialization Completed Full initialization finished on a logical drive Logical Drive Full Initialization Stopped Full initialization on a logical drive halted before completion Logical Drive Quick Initialization Start Quick initialization has begun on a logical drive Logical Drive Quick Initialization Completed Quick initialization finished on a logical drive Logical Drive Quick Initialization Stopped Quick initialization on a logical drive halted before completion Logical Drive Percent Completed A progress report on logical drive operations taking place Enclosure Event Notification All events related to the enclosure 75 VTrak 15100 User Manual Item Meaning Enclosure Power Down Power to the enclosure is OFF Enclosure Power Up Power to the enclosure is ON Enclosure Unknown Error Unspecified problem with the Enclosure Enclosure Over Temperature Enclosure is running too hot Enclosure Fan Stop One of the fans has stopped working Enclosure 3 3 Volt out of Range 3 3 Volt power is out of specification Enclosure 5 Volt Range 5 Volt power is out of specification Enclosure 12 Volt Rang
158. ng the suitability of any product for use with any other item You assume full responsibility for selecting products and for ensuring that the products selected are compatible and appropriate for use with other goods with which they will be used Promise DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer system It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly 216 Chapter 9 Support No other document statement or representation may be relied on to vary the terms of this limited warranty Promise s sole responsibility with respect to any product is to do one of the following a replace the product with a conforming unit of the same or superior product b repair the product Promise shall not be liable for the cost of procuring substitute goods services lost profits unrealized savings equipment damage costs of recovering reprogramming or reproducing of programs or data stored in or used with the products or for any other general special consequential indirect incidental or punitive damages whether in contract tort or otherwise notwithstanding the failure of the essential purpose of the foregoing remedy and regardless of whether Promise has been advised of the possibility of such damages Promise is not an insurer If you desire insurance again
159. nge user name 4 Change password 5 Reset to default setting Please enter your menu choice gt 1 Enable Telnet y n gt y 5 Press 1 and Enter to select Enable Telnet the press Y and Enter to confirm 6 Press R and Enter twice to return to the CLU Main Menu 30 Chapter 2 Installation Install WebPAM PRO Software Web Based Promise Array Management Professional WebPAM PRO software provides a browser based graphic user interface used to monitor and manage VTrak and its logical drives Because it works over your network it can monitor and control multiple VTraks WebPAM PRO consists of two components e Utility Server WebPAM PRO software you install CIMOM Agent WebPAM PRO component preinstalled on the VTrak Utility Server Installation Locations When you install WebPAM PRO you are installing the Utility Server Where you install WebPAM PRO depends on your management connection If you plan to use the VTrak Management network port there are three possible locations A networked PC A network file server The Host PC Installation Guidelines When you install WebPAM PRO on a network follow these rules e Install the Utility Server only on a PC or Server that is permanently connected to your network e Install only one instance of the Utility Server on your network Operating System Support On the PC or server where you install WebPAM PRO Promise Technology recommends e Windo
160. numbers you previously assigned Enter the new TIDs gt 0 1 2 3 5 Type the numbers of the TIDs you want to for this SCSI channel with a comma between each number Press Enter to continue The CLU responds TIDs for SCSI channel 1 changed Press Enter key to return 6 Press Enter to verify the new TIDs 56 Chapter 3 Setup Modify SCSI Channel TID SCSI Channel TIDs 1 0 1 2 3 2 0 Please select the SCSI channel 1 2 Press R to return after finished gt r 7 Press R and Enter to return to the SCSI submenu Exit the CLU Close the terminal emulation window to exit the CLU 57 VTrak 15100 User Manual 58 Chapter 4 Management with WebPAM PRO e VTrak Status Indicators below User Management page 70 e Drive Status Indicators page 60 Controller Management page 82 e Audible Alarm page 61 e Disk Drive Management page 88 e Log In Log Out page 62 e Logical Drive Management page 91 e Host Management page 65 e Enclosure Management page 105 This chapter describes using WebPAM to monitor and manage your RAID system The chapter is divided into sections for major WebPAM components as shown above VTrak Status Indicators Even though WebPAM PRO offers comprehensive monitoring of VTrak the LED indicators on the VTrak unit provide important status information When the power is switched on the LEDs on the front of the VTrak will light up FRU Logical Drive SCSI
161. of the VTrak subsystem A broken fan requires replacement even if the VTrak temperature readings are currently normal Fans 1 and 2 are located on the Power Supplies As a result Power Supply 2 requires replacement even if the power output levels are OK 118 Chapter 5 Management with the CLU For information on fan replacement see page 166 Buzzer From the Enclosure Management menu press 2 and Enter to access the Buzzer Beeper You can also access the Buzzer from the Main menu Buzzer 1 Silence Buzzer 2 Enable Buzzer R Return to Previous Menu Please enter your menu choice gt 2 Enable buzzer y n gt y Press 2 and Enter to enable or disable the buzzer Press Y and Enter to confirm Press 1 and Enter to silence the buzzer Press Y and Enter to confirm Silence means to cancel the audible alarm for the current event only If another event happens the buzzer will sound again Temperature From the Enclosure Management menu press 3 and Enter to access Temperature OR AAA AAA KAKA AA AA Temperature tH KEK EEEE EEEk KK Temperature Celsius Fahrenheit Normal Operational Range 1 27 80 lt 45 Celsius 2 27 80 lt 45 Celsius 3 24 75 lt 45 Celsius 4 23 73 lt 45 Celsius 5 24 75 lt 45 Celsius 6 38 100 lt 55 Celsius Press Enter key to return Look for a temperature measurement above the Normal Operational Range An elevated temperature can be the result of a failed fan or blocked cooling passages
162. of the VTrak and the wall or other object Ambient temperature above 95 F 35 C where the VTrak is operating To cool down a VTrak do the following e Correct any problems identified above Power it down and let it sit for an hour or longer 204 Chapter 8 Troubleshooting Power Supplies UO ED Replace Soon Replace Now Condition OK Replace Soon Replace now VTraks are equipped with redundant power supplies The advantage of dual power supplies is that should one fail the other will continue powering the subsystem until the faulty one can be replaced VTrak is capable of operating on a single power supply As a result if one power supply fails you must watch the front panel LEDs or WebPAM in order to become aware of the condition The power supplies are hot swappable meaning you can leave the VTrak running when you replace the bad one Be careful however to remove the faulty power supply and not the good one or VTrak will come to an immediate stop and your data will be unavailable until the system is powered and booted again As noted above if a power supply fan fails you must replace the power supply Without the fan to cool it the power supply will overheat and eventually fail anyway No tools are required for the procedure See your page 179 for instructions on replacing a power supply VTrak uses a battery as backup power for the cache Should a power failure occur the battery enables the
163. ogical drive integrity in the event of drive failure Partition and Format the Logical Drive Like any other type of fixed disk media in your system a RAID logical drive must also be partitioned and formatted before use Use the same method of partitioning and formatting on an logical drive as you would any other fixed disk Depending on the operating system you use there may or may not be various capacity limitations applicable for the different types of partitions 186 Chapter 7 Technology Background Cache Settings There is a data cache on the VTrak controller and another one on each disk drive A cache holds data in volatile memory during RAID management and data transfer activity The right combination of cache settings for your needs can improve VTrak s efficiency and performance Disk Drive Write Cache Activates the write caches on the disk drives Write Back Cache Activates write back feature of VTrak s controller cache A write back cache holds data after an I O operation and tells the controller the data has been written The data is written as soon as the disk drive is no longer busy This action increases availability of the logical drive If the power fails before the data is written to the disk drive the data will be lost VTrak s controller cache is equipped with a backup battery to power the cache and retain uncommitted cache data in it until regular power can be restored Battery condition is
164. ompany s intranet But can t access it from an outside Internet connection How do make the Internet connection work This condition is not related to VTrak but is due to your firewall and network connection protocol Contact your Network Administrator Why can a RAID 1 logical drive on VTrak consist of only two disk drives On VTrak RAID 1 logical drives work in matched pairs But you are not limited to just one RAID 1 logical drive VTrak supports up to 7 RAID 1 logical drives using up to 14 disk drives See page 175 for more information on the number of disk drives you can use for each RAID level 211 VTrak 15100 User Manual WebPAM PRO starts but I cannot see the Tree What should I do Lower the security settings in your Browser have two UltraTraks and use WebPAM to monitor them Can I use my existing WebPAM setup to monitor the VTraks also No Install WebPAM PRO from the VTrak Software CD With other Promise products such as UltraTrak used the Host PC s IP address in WebPAM PRO to connect with the RAID subsystem Why is VTrak different UltraTrak uses In Band SCSI technology to connect with the Host PC VTrak connects to the Host PC through a network connection Therefore it requires its own IP address VTrak s SCSI connection is used only to move data The CLU WebPAM PRO and VTrak documentation use the term logical drive where earlier Promise products use the term array Why did
165. on Permission to create convert and expand a logical drive and make Controller settings Deletion Permission to delete a logical drive Maintenance _ Permission to rebuild and synchronize a logical drive Notification Permission to receive notification of events affecting the logical drive 4 When you are done click the Submit button The Host Management window appears again Your changes take effect immediately To restore previous settings before you submit them click the Reset button Access a Host The WebPAM CIMOM Agent resides on the Host VTrak and sends the monitoring data to the Utility Server and on to the Browser In Tree View a newly created Host looks like this 192 168 1 134 Host Information Ee Administrator Tools View LogFile User Management 192 168 1134 ae ER vrtrak 15100_1 Brarti Disk view Host Name RAID System 1 gt Logical Drive View IP Address 192 168 1 134 r Enclosure View Domain Promise Software Information CIM Provider Version Promise Provider Framework Version 1 0 Utility CIMOM Version Storage Network Industry Association SNIA Java CIMOM 0 7 Each host is identified by an icon and its IP Address or Hostname Below it the Controller appears A Host VTrak is made up of A VTrak Controller The Promise RAID Product Disk View Shows all hard drives assigned or not E Logical Drive View Shows all logical drives
166. opped D1 logical drive Percent Completed _ C Enclosure Power Down O Enclosure Power Up Enclosure Unknown Error E Enclosure Over Temperature Z Enclosure Fen Stop i E Enclosure 3V out of Range Z Enclosure 5 Vott out of Range Z Enclosure 12 Volt out of Range C Battery Temperature Rise C Battery Temperature Dropped C Battery Capacity below threshold _ C Battery Capacity Normal C Battery Discharging C Battery Charging C Battery Maintenance Mode C Battery Lite ended 5 Type in the User s email address 6 Select the alert events you want reported via email To save time and effort check Critical Events All Events or the component specific boxes 72 Chapter 4 Management with WebPAM PRO The table below lists all events and their meanings Critical events are marked with an asterisk Item Meaning Critical Events Events of major importance All Events All monitored events are reported Controller Event Notification All events related to the Controller are reported Controller Unknown Error Unspecified problem with the Controller Data Parity Error Detected possible SCSI data parity error Command Parity Error Detected possible SCSI command parity error Bus Reset The Initiator sent a command to reset the SCSI bus Unrecoverable Error VTrak must restart to recover from an erro
167. osen automatically See page 175 for a discussion of RAID Levels and the number of drives each supports 1 Press 1 and Enter to access the Logical Drive Auto Creation feature 133 VTrak 15100 User Manual Total 6 free Physical Drives RAID Mode Options 0 RAID 0 Striping 1 RAID 1 Mirroring 3 RAID 3 Parity 5 RAID 5 Parity Distributed 10 RAID 10 Striping Mirroring 50 RAID 50 Please enter RAID mode 0 1 3 5 10 50 gt 50 The Auto Creation tells you how many disk physical drives are free and which RAID modes levels are possible 2 Type the RAID mode you want and press Enter The proposed specifications for the new logical drive appear Logical Drive Auto Creation Information Name LogicalDrive Number of Physical Drives 6 RAID mode RAID 50 Stripe block size 64KB SMART check enabled Initialization full Create Logical Drive now y n gt y 3 If you agree with the specifications press Y and Enter If you disagree press N and Enter Then select Create New Logical Drive below and input your own settings In order to use this logical drive to read and write data you must partition and format it using the Host PC s operating system Create New Logical Drive Use this feature to manually build a logical drive to meet your own requirements or to use less than the full number of available disk drives See page 175 for a discussion of RAID Levels the number of drives each supports and an
168. our network there is a chance that it will inadvertently assign the VTrak s IP 207 VTrak 15100 User Manual address to another node You might see a warning to this effect on your monitor If this happens WebPAM might not be able to connect See your IT administrator to work out a suitable arrangement 208 Chapter 9 Support e Frequently Asked Questions below e How to contact Technical Support page 214 e Limited Warranty page 216 e Returning product for repair page 217 Frequently Asked Questions What kind of disk drives can use with VTrak VTrak was designed to use Serial ATA disk drives You can also use Ultra ATA 133 100 66 disk drives with the optional PATA to SATA Adapter available from Promise Technology Can I take the disk drives from my UltraTrak put them into the VTrak and keep my logical drive array intact Yes VTrak uses the same logical drive format as UltraTrak Contact Promise Technology to purchase PATA to SATA Adapter for your existing PATA drives Can I use my existing SCSI card with VTrak If the SCSI card has at least a 160 MB s data transfer rate supports LUNs and has a 68 pin VHDCI external connection you can use it with VTrak If your SCSI card has a 68 pin HD external connector you can purchase an optional 68 pin HDCI to 68 pin VHDCI SCSI cable from Promise Technology Will get maximum performance using my current 80 MB s SCSI card Do I have to buy a 160 MB s
169. ovide a network connection for the VTrak 2 Attach the network cable to the network connector on the VTrak Caution Do not attempt to connect an Ethernet cable regular or cross over directly between the VTrak and your PC This is a network connection and requires a hub or switch RS 232 Serial Connection The serial connection uses the null modem cable provided with the VTrak 1 Attach the null modem cable to the RS 232 serial port on your PC 2 Attach the other end of the null modem cable to the serial port on the VTrak 22 Chapter 2 Installation Macintosh Users If your Host PC is an Apple Macintosh you do not have the RS 232 serial port needed to set up a Management connection Promise has developed a Telnet utility for the Macintosh that establishes a Telnet connection between the Macintosh PC and the VTrak without an initial setup though an RS 232 serial connection See MacOS X on page 28 for more information As an alternative obtain the following items to make a serial connection e A USB to DB 9 serial converter e Terminal emulation software Several manufacturers offer USB to DB 9 serial converters and cables For terminal emulation software go to http homepage mac com dalverson zterm Download and install the ZTerm software onto your system Connect the Power Warning Power supplies can contain over 240 volts This high voltage if mishandled can cause serious injury or death Do not touch or han
170. ows PAM e An earlier version of WebPAM or WebPAM PRO Completely remove them before installing WebPAM PRO Failure to do so will result in compatibility problems See Uninstall WebPAM PRO on page 39 If you are planning to use other applications that rely on JRE or JDK always install them first before you install WebPAM PRO WebPAM PRO will use the existing JRE rather than installing a second one WebPAM PRO will install JRE 1 4 on your system unless you already have JRE or JDK versions 1 3 0 or 1 4 33 VTrak 15100 User Manual Install WebPAM PRO Windows Follow these steps to install WebPAM PRO on your Windows based PC or Server 1 Boot the PC server and launch Windows If the computer is already running exit all programs 2 Insert the software CD into your CD ROM drive 3 Double click on the Install CD s icon to open it SI 4 Double click on the Installer icon to launch it right ce The first WebPAM PRO installation dialog box appears as pfaniseimaonan shown on the next page Linux Follow these steps to install WebPAM PRO on your Linux based PC or Server 1 Boot the PC server and launch the Linux GUI If the computer is already running exit all programs Insert the software CD into your CD ROM drive In the CD window double click on the webpam bin icon to p begin installation right ebpamocodhin When the Run or Display dialog box appears click Run in Terminal After several mom
171. peaking email POS and webservers prefer smaller stripe block sizes Video and database applications prefer larger stripe block sizes Gigabyte Boundary The Gigabyte Boundary feature is designed for logical drives in which a drive has failed and the user cannot replace the drive with the same capacity or larger Instead the Gigabyte Boundary feature permits the installation of a replacement drive that is slightly smaller within 1 gigabyte than the remaining working drive for example an 80 5GB drive would be rounded down to 80GB This can be helpful in the event that a drive fails and an exact replacement model is no longer available With VTrak this feature is always enabled Initialization Initialization is the process of setting all of the data bits on all of the disk drives to zero This has the effect of erasing any existing data from the drives This action is especially helpful in creating accurate parity in logical drives with more than four drives Initialization applies to RAID 1 3 5 10 and 50 If you create one of these logical drives automatically the logical drive is always initialized If you create the logical drive manually you can choose whether to initialize The initialization process begins immediately after the logical drive is created and may take some time to finish depending on the size of the disk drives in your logical drive Your logical drive is available while initialization is in progress 185
172. ply 3 Press Enter to return to the VPD information menu Reboot Press 5 and Enter to reboot the VTrak You must confirm your selection twice Promise VTrak Command Line Utility CLU Version 02 00 0000 00 Press H or for help All rights reserved by Promise Technology Inc 2003 2005 Main Menu Subsystem Management Physical Drive Management Logical Drive Management Network Management SCSI Management Background Activity Event Viewer Buzzer Please enter your menu choice gt ONDOARWHD The VTrak is done rebooting when the Main Menu shown above appears on the CLU screen Enclosure Management Enclosure Management refers to the basic functions of the VTrak enclosure e Fan Speed e Buzzer e Termperature 124 Chapter 5 Management with the CLU e Voltage e Battery Fan Speed Press 1 and Enter to check fan speed kkkkkkkkkkkkkkkkkkk kkkkkkkkkkkkkkkkkk Fan Speed Fan RPM Normal Operational Range 1 4560 3750 5250 2 5125 3750 5250 3 1962 1350 2850 4 1973 1350 2850 5 1875 1350 2850 6 1875 1350 2850 Fans 1 and 2 are part of the power supplies Fans 3 through 6 are in the fan boxes If a fan outside its normal range it could be failing If an fan speed shows zero the fan is disconnected or has failed Buzzer Use this feature to enable or disable VTrak s buzzer audible alarm You can also temporarily silence the buzzer The Silence Buzzer function cancels the buzzer only
173. power supply do the following PONS 5 Verify that the power supply LED is amber or red Switch off the power Unplug the power cord Press the release button and pull the handle downward as shown above left Pull the power supply out of the VTrak enclosure above center To install the power supply do the following ak ON gt Carefully slide the power supply into the enclosure Gently press the handle in and upward until it locks above right Plug in the power cord Switch on the power supply Verify that the new power supply LED is green This completes the power supply replacement procedure 165 VTrak 15100 User Manual Replace Cooling Unit Fan The blowers scroll fans in the cooling units are replaced as individual parts There are two fans in each cooling unit No tools are required for this procedure 0020202020 RRRA H ototo 0 0 00000 0 1 i be Fan 1LED Fan 2 LED Caution If the cooling unit you plan to remove contains the cache backup battery your system will be vulnerable to a power failure Temporarily set your cache policy to write through before starting this procedure See page 137 To replace a fan do the following 1 Verify that the fan LED is amber or red and note whether it is Fan 1 or 2 above 2 Press the release button and pull the handle downward as shown above 166 Chapter 6 Maintenance 3 Pull the cooling unit out of the VT
174. r Abort Task A task was aborted Clear ACA Clear an auto contingent alliance condition LUN Reset A LUN was reset Initiator Error Detected possible error on the SCSI HBA card Illegal Secondary Identify A target received a second Identify message with a different LUN Message Parity Error Detected possible parity error in message between initiator and target Bus Reboot The VTrak system has rebooted Connection Event Notification All events related to Host to VTrak UltraTrak connection VTrak Connection Connected Connection between VTrak and Host PC was successful VTrak Connection Lost Connection between VTrak and Host PC has failed Disk Event Notification All events related to the disk drives 73 VTrak 15100 User Manual Item Meaning Disk Down A disk drive has been set down due to some kind of error Disk Plugged In A disk drive has been plugged into the logical drive Disk Access Retry The Controller repeats an attempt to access a disk drive Disk CRC Error A CRC error has occurred on a disk drive Disk SMART Failed A SMART error has been reported on a disk drive Disk ECC Error A ECC error has occurred on a disk drive Disk Bad Sector A bad sector has been identified on a disk drive Disk Reserve Sector Error A error has occurred on the reserve sector of a disk drive
175. r 5 Blink Led 6 Diagnostics 7 IO Statistics R Return to Previous Menu Please enter your menu choice gt The physical drive assignment lists all disk drives by their placement in the VTrak chassis from left to right 1 to 15 along with make model capacity write cache status and assignment status Status is reported for each disk drive as follows Free Not assigned to any logical drive Assigned in LD 1 Assigned to logical drive 1 Dedicated for LD 1 Assigned as a dedicated hot spare for logical drive 1 Error This drive is present but offline You cannot use this drive No ID number There is no drive in this channel or VTrak does not recognize the drive To create a logical drive see page 134 To specify a hot spare drive see page 139 127 VTrak 15100 User Manual If you know a disk drive is good but VTrak shows an Error wipe the drive s reserve sector From the Physical Drive Management menu press 7 and Enter If VTrak does not recognize a disk drive check for proper installation into the drive carrier and verify that the carrier is properly inserted into the slot See page 9 View Parameters 1 Press 1 and Enter to view the parameters of the selected disk drive 2 Type the ID number of the disk drive you want to see and press Enter Name ST3160023AS Serial Number 3JSOSZ8Y Firmware Version CQ14 Maximum LBA 312319601 Capacity 159 GB Mode Setting UDMA 5 Write Cach
176. r 160 TFTP Server settings 150 Troubleshooting 191 U Unpack VTrak 7 Update firmware 122 User delete 77 User Rights 66 71 78 Utility Server 31 V Vital Performance Data 123 Voltage 106 VTrak beeping 191 FRUs 159 maintenance procedures 159 Reboot 124 returning for repair 217 subsystems on SCSI chain 209 unpack 7 VTrak Setup CLU 52 WebPAM PRO 41 225 VTrak 15100 User Manual WwW Warning Electro Static Discharge 7 Firmware update 163 Power supplies 23 warning messages meaning 197 Warranty 216 WebPAM PRO access a Host 67 access host 45 assign Console LUN 49 auto rebuild 95 battery condition 106 cache auto flush frequency 95 change alarm setting 86 change console LUN 85 change IP address 84 change password 79 change Target ID 85 controller management 82 create logical drive 46 91 create new Host RAID PC 44 create user 70 delete user 77 disk drive view 89 disk drive write cache 95 disk view 88 event log 68 event selection 72 fan speed 106 host management window 68 host user rights 66 hot spare drive 95 install 31 Internet connection 51 logical drive critical status 96 login 41 62 logout 51 64 migrate logical drive 99 Problem reporting 192 rebuild logical drive 98 WebPAM PRO cont Regular Connection 41 62 Secure Connection 42 62 Security Option 36 set migration priority 95 set rebuild priority 95 set synchronization priority 95 set release lock 83 setup email alert notification 80 S
177. rak enclosure An example of a VTrak cooling unit appears below Disconnect the battery if present Loosen the thumbscrew 4 If there is a battery on the cooling unit disconnect the battery connector above 167 VTrak 15100 User Manual 5 Loosen the thumbscrew above A retainer keeps the thumbscrew in place 6 Grasp the top and bottom sections of the cooling unit with your hands as shown above 7 Hold the lower section and pull the upper section to the right 168 Chapter 6 Maintenance 8 Separate the cooling unit section to access the fans Fan 2 Fan 1 The upper fan is Fan 1 the lower fan is Fan 2 From the LEDs on the cooling unit see the diagram on page 166 you know which fan to replace 9 Lift the fan off the mounting pins and detach the electrical connector 10 Attach the electrical connector of the new fan and set it in place 169 VTrak 15100 User Manual 11 12 13 14 Be sure you set the fan on the mounting pins as shown above Be sure the fans point outward towards the handle above Place the top section of the cooling unit onto the bottom section and slide the top lock it in place Tighten the thumbscrew If there is a battery on the cooling unit reattach the battery connector Carefully slide the cooling unit into the enclosure 15 Gently press the handle in and upward until it locks 16 Verify that the fan LEDs are gree
178. rial port is listed on page 163 Use the CLU to update VTrak s firmware In order for the firmware update to work three things are required e A TFTP server A firmware image file e Proper IP address settings in the CLU The use of a TFTP server enables automation of the firmware update process TFTP Server 1 Obtain and install TFTP Server software onto a PC or Server on your network 2 Download the latest firmware update file from the Promise website www promise com E TFTP Server File Tools Help z SolarWinds Net TFTP Server C ATFTP Root 192 168 1 157 Default Directory IP Address of TFTP Server 160 Chapter 6 Maintenance 3 Extract the firmware image img file to the TFTP server s default directory gt TFTP Server Configuration Sc TFTP Server G Tools Help vv Clear Log lid Exit ps Firmware image file OK Cancel Help To verify that the TFTP server sees the firmware image file select File gt Configure and click the TFTP Root Directory tab The image file will appear if the download and extraction went correctly Sc TFTP Server Configuration TFTP Root Directory Security Advanced Security Auto Close Log The TFTP Server can be configured to allow receiving of files only transmitting of files only or allow both transmitting and receiving C Receive only Transmit only Click the Security tab and set the TFTP server to Transmit and Receive
179. rrier LEDs 60 Chapter 4 Management with WebPAM PRO The VTrak spins up the disk drives sequentially in order to equalize power draw during start up After a few moments the Power Activity and Disk Status LEDs should display green State aa Dark Steady Flashing Amber Red Green Green eta No Drive En Activity n a n a Status No Power Drive OK n a RU a se n a means this state does not apply to this LED See page 191 for a discussion of rebuilding and failed disk drives Audible Alarm VTrak s audible alarm buzzer has four sound patterns e Beep Beep Beep Indicates that a logical drive is rebuilding e Beep beep beep beep beep beep Indicates that a logical drive is critical e Beep beep beep Beep beep beep Indicates a problem with a field replaceable unit FRU e 10 second continuous beep Indicates that a logical drive is offline See page 159 for more information about field replaceable components See page 191 for a discussion of critical and offline logical drives 61 VTrak 15100 User Manual Log in Log out Log in to WebPAM PRO 1 Launch your Browser 2 Inthe Browser address field type in the IP address of the PC or Server where you installed WebPAM PRO as explained below Do not type the VTrak s IP address If you did not choose the External Security option during WebPAM PRO installation use the Regular connection
180. rs page 108 Logical Drive Management page 132 e Audible Alarm page 109 e Network Management page 147 e CLU Connection page 110 SCSI Management page 154 e Index to CLU Functions page 111 Maintenance page 141 Controller Management page 117 Event Viewer page 156 e Enclosure Management page 118 Buzzer audible alarm page 157 VTrak Status Indicators Even though the Command Line Utility offers comprehensive monitoring of VTrak the LED indicators on the VTrak unit provide important status information When the power is switched on the LEDs on the front of the VTrak will light up FRU Logical Drive SCSI 1 SCSI 2 Controller Power Status Status Activity Activity Heartbeat Figure 1 VTrak 15100 Front Panel LEDs When boot up is finished and the VTrak is functioning normally e Controller LED blinks green once per second for five seconds goes dark for ten seconds then blinks green once per second for five seconds again e Power FRU and Logical Drive LEDs display green continuously e SCSI LEDs flash green if there is activity on that channel See the table below 107 VTrak 15100 User Manual State LEDs Dark Steady Flashing Amber Red Green Green Power System Off Normal n a n a n a Fan or Fan or FRU System Off Normal n a Battery Battery Problem Failed Logical Logical Logical Divec peer Om Normal ma Drive Critical Drive Offline SCSI
181. rted expansion or RAID level change Normal Logical Drive Rebuild Start Rebuild begun This can happen automatically depending on Controller settings Normal Logical Drive Notification cont Logical Drive Rebuild Completed Rebuild finished Normal Logical Drive Rebuild Stopped User aborted Rebuild Normal Logical Drive Synchronization Start Synchronization begun This can happen automatically depending on Controller settings Normal Logical Drive Synchronization Completed Synchronization finished Normal Logical Drive Synchronization Stopped User aborted Synchronization Normal Logical Drive Synchronization Comparison Error Data discrepancy found and corrected If this message appears frequently contact Technical Support Logical Drive Synchronization Internal Error Data discrepancy found but not corrected Contact Technical Support Logical Drive Full Initialization Start Full Initialization started Normal Logical Drive Full Initialization Completed Full Initialization finished Normal Logical Drive Full Initialization Stopped User aborted logical drive Full Initialization Normal Logical Drive Quick Initialization Start Quick Initialization started Normal Logical Drive Quick Initialization Completed Quick Initialization finished Normal Logical Drive Quick Initialization Stopped User aborted Quick
182. s the battery replacement procedure 172 Chapter 6 Maintenance Replace SEP The Storage Enclosure Processor SEP manages the fans audible alarm and battery and monitors system voltages and cooling functions No tools are required for this procedure Caution The SEP is NOT a hot swappable device Power down the VTrak before removing it Important Do not replace the SEP based on LED colors alone Only replace the SEP when directed to do so by Promise Technical Support See page 214 To remove and replace the SEP do the following 1 Power down the VTrak 2 Grasp the handle and pull it toward you above left 3 Holding the handle pull the SEP out of the enclosure above center 4 Gently slide the new SEP into the enclosure 5 Press on the screen to seat the SEP above right The handle will swing in as the SEP is properly seated 6 Power up the VTrak This completes the Storage Enclosure Processor replacement procedure 173 VTrak 15100 User Manual Replace RAID Controller The RAID Controller monitors and manages the logical drives When this controller is replaced all of your logical drive data and configurations remain intact because this logical drive information is stored on the disk drives Caution The RAID Controller is NOT a hot swappable device Power down the VTrak before removing it Important Do not replace the RAID Controller based on LED colors
183. sider using WebPAM s Synchronization Schedule feature 101 VTrak 15100 User Manual Synchronization Schedule The Synchronization Scheduler function allows you to schedule the automatic synchronizing of your logical drive s at the most convenient time Since synchronization tends to slow logical drive performance the most efficient approach is to schedule it when the logical drive is doing the least work such as a weekend or early morning Promise recommends synchronizing your logical drive s once a month You must have Maintenance Rights to perform this function 1 Click on the Logical Drive 5 icon The Logical Drive Window appears Change logical drive Settings v Change logical drive Settings Change LUN Settings Migrate logical drive logical drive Functions Synchronization Schedule A Rebuild logical drive Synchronize logical drive 2 Click on the Change Logical Drive Settings menu and select Synchronization Schedule 192 168 1 118 ViewModity Array Synchronization Schedule Help Disable logical drive Synchronization Schedule O By g Min Minute Every range 30 to 59 min O By Hrs Hour Every range 1 to 23 Hrs By day start At p example 8 30 By Week start At 15 o0 Every Sunday v By Month start O at Onthe st rs 3 Click on the button corresponding to the unit of time that best fits your schedule By Minute By Hour By Day By Week or B
184. st such damage you must obtain insurance from another party Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state This limited warranty is governed by the State of California Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product Promise is not liable for any damage to equipment or data loss resulting from the use of any product Returning Product For Repair If you suspect a product is not working properly or if you have any questions about your product contact our Technical Support Staff through one of our Technical Services making sure to provide the following information e Product model and serial number required e Return shipping address e Daytime phone number e Description of the problem e Copy of the original purchase invoice 217 VTrak 15100 User Manual The technician will assist you in determining whether the product requires repair If the product needs repair the Technical Support Department will issue an RMA Return Merch
185. sure Set Release Lock The Locking Mechanism isolates the controller during maintenance operations and other periods when you want to avoid interruption from other users trying to access the logical drives under this controller You must have Maintenance Rights to use this function e To set the lock click the Set Lock button e To release the lock click the Release Lock button Only the Administrator has access to the Release All Locks button 83 VTrak 15100 User Manual The User who sets the lock is the only one who can release it Be sure to release the lock when finish your maintenance procedure so other Users are not locked out 192 168 1 118 Controller Information Controller Settings X administrator has lock on this controller Users who attempt to access a locked controller see the username of the individual who locked it above The status of the lock buttons depends on the current situation of the controller For example if the controller already locked both Lock buttons will be grayed out Change IP Address Correct IP settings are essential for your PC and VTrak to communicate You make initial settings during setup and again when the addresses change on your network You must have Creation Rights to access this function Controller Settings v Controller Settings Change Console LUN Settings Change Target IDs Disable Audible Alarm 1 Click on the Control
186. t to global hot spare policy for Logical Drive 2 y n gt n 2 Press Y and Enter to enable Auto Rebuilding Press N and Enter to leave the setting unchanged 3 Type Y and Enter to enable a Global hot spare policy for this logical drive Type N and Enter to enable a Dedicated hot spare policy Available free Physical Drive s 8 9 Choose the free Physical Drive for the dedicated hot spare gt 8 4 Ifyou select a Dedicated hot spare policy select the hot spare drive The Screen returns to the Modify Logical Drive Priorities menu PDM Auto Start PDM Predictive Data Migration is a maintenance operation VTrak checks the bad block remapping table and keeps a count of disk drive errors When these reach the user specified limits PDM will migrate the data from the suspect disk drive to a replacement This action anticipates and prevents a disk drive failure and resulting Critical Status The logical drive is available at all times To perform PDM manually see page 145 1 Press 5 and Enter to access the PDM Auto Start Option PDM Auto Start Disabled Enable PDM Auto start y n gt y Current PDM Threshold Remap percentage threshold 0 Error count threshold 0 PDM Threshold 1 Remap Percentage 140 Chapter 5 Management with the CLU 2 Error Count R Return to Previous Menu Please enter your menu choice gt 1 2 Press Y and Enter to toggle PDM between Enabled and Disabled 3 Press 1 and Enter to specify remap p
187. ta matches exactly During Synchronization you will have access to the logical drive but it will respond more slowly to read write tasks because of the additional operation The time required for Synchronization depends on the size of the logical drive You can initiate this procedure manually or select Synchronization Schedule from the Change Logical Drive Settings menu to set this function to occur automatically Promise recommends synchronizing your logical drive s once a month You must have Maintenance Rights to perform this function To manually synchronize a logical drive 1 Click on the Logical Drive ee icon The Logical Drive Window appears Change logical drive Settings E v Change logical drive Settings Change LUN Settings Migrate logical drive logical drive Functions Synchronization Schedule Rebuild logical drive Synchronize logical drive 2 Click on the Change logical Drive Settings menu and select Synchronize logical drive Microsoft Internet Explorer 2 7 Are you sure you want to synchronize logical drive 3 Click OK on the confirmation dialog box The Synchronization process will conclude automatically An event message will notify you when synchronization is done Notes e The logical drive must be Functional in order to be synchronized Correct any problems before proceeding Depending on the number and capacity of your disk drives synchronization can take many hours Con
188. teDelete logical drive v Create Delete logical drive Create logical drive RAID Mode logical drive Size RAID 0 Striping 36 GB Click on Create Delete Logical Drive tab in the logical drive window above and select Delete logical drive The Delete logical drive window appears 192 168 1 118 Delete logical drive Heip logical drive Name Starter v 192 168 1 118 Delete logical drive Heip logical drive Name Starter v In the Delete logical drive window select your temporary logical drive name from the drop down menu and click the Submit button A verification dialog box appears Microsoft Internet Explorer P are you sure you want to delete the logical drive Click OK in the verification dialog box to delete the logical drive 104 Chapter 4 Management with WebPAM PRO Enclosure Management e Enclosure View below e Enclosure Information page 106 Enclosure View The Enclosure View lists all enclosures running under the selected controller There can be multiple enclosures but often there is only one To access it click on the Enclosure View icon All enclosures will display 192 168 1 118 Enclosure View Help Name Status Enclosure Type Enclosure Functional VTrak 15100 The Status field of the Enclosure View lists any problems a specific enclosure might have Click on the Enclosure name such as Enclosure in Tree View for addi
189. ter 2 Installation SNMP Location Promise Network Management 1 Management Port 2 Telnet 3 TFTP Server 4 SNMP 5 Ping R Return to previous menu Please enter your menu choice gt 1 2 Press 1 and Enter to select Management Port Management Port IP Address 10 0 0 2 Subnet Mask 255 0 0 0 Gateway IP Address 0 0 0 0 Management Port 1 Management Port IP 2 Subnet Mask 3 Gateway R Return to Previous Menu Please enter your menu choice gt 1 3 Press 1 and Enter to change the management port IP address Current management port IP Address 10 0 0 2 Modify management port IP address y n gt y New management port IP address gt 192 168 1 56 an example only New management port IP address 192 168 1 56 Press Enter key to return Press Y and Enter to modify the management port IP address 5 Type the new IP address and press Enter The CLU confirms the new management port IP address 6 Press Enter to return to the Management Port menu 7 Repeat steps 3 though 6 to set the Subnet mask and Gateway IP address 8 Restart the VTrak 27 VTrak 15100 User Manual Important All three settings must be correct in order for WebPAM PRO to connect to the VTrak Set Up Telnet Connection A Telnet connection allows you to access VTrak s CLU over the network This allows RAID management over a greater distance from the VTrak itself This procedure is required for a Host PC that does not have an avail
190. the 3 volt circuit value 2 is the 5 volt circuit and value 3 is the 12 volt circuit A voltage value outside the normal range reflects a power supply problem Battery VTrak has a battery to power the cache memory in case of a power failure The battery is maintained as a part of normal system operation Press 5 and Enter to check battery condition PESO gee en A BAO es AE EAR Battery normal If the battery reports voltage or temperature unstable or out of range this indicates a problem If it says no battery found the battery is either disconnected or not installed 126 Chapter 5 Management with the CLU Physical Drive Management The term Physical Drive refers to a Hard Disk Drive as compared to a Logical Drive that is made up of one or more physical or disk drives This manual uses the terms physical drive and disk drive interchangeably From the Main Menu press 2 and Enter to access Physical Drive Management KAKKKKAKPHysical Drive PD Assignment Write Cache Status ID Name 1 ST3160023AS 2 WDC WD1200JD 3 WDC WD1200JD 4 WDC WD1i200JD 5 Maxtor 6YO80M0 7 ST3160023AS Capacity 159 GB 119 GB 119 GB 119 GB 81 GB 159 GB Enabled Enabled Enabled Enabled Disabled Enabled Assigned In LD 1 Error Assigned In LD 1 Assigned In LD 1 Free Dedicated for LD 1 Physical Drive Management 1 View Parameters 2 Enable Disable Write Cache 3 Wipe Out Boot Sector 4 Wipe Out Reserved Secto
191. the buzzer will sound again See page 109 for a list of buzzer sounds 157 VTrak 15100 User Manual 158 Chapter 6 Maintenance e Firmware Update page 160 e Replace Power Supply page 165 e Replace Cooling Unit Fan page 166 e Replace Cache Battery page 171 e Replace SEP page 173 e Replace RAID Controller page 174 This Chapter covers the maintenance procedures for VTrak The power supplies cooling unit fans and the cache battery are hot swappable field replaceable components The Storage Enclosure Processor SEP and RAID Controller are field replaceable but they require you to power down the VTrak Storage Enclosure RAID Controller Processor SEP Power Supply 1 Cooling Unit 1 Cooling Unit 2 Power Supply 2 with Battery Figure 1 Field Replaceable Units FRUs on VTrak The primary means to identify and diagnose problems on VTrak is to observe and interpret LED colors A discussion of this process is found on the next two pages All hot swappable components can be fully diagnosed with LEDs although the Command Line Utility CLU and WebPAM each offer you additional help to make and confirm your diagnosis See page 191 for additional information 159 VTrak 15100 User Manual Firmware Update This is the preferred firmware update method for most applications This procedure takes about ten minutes An alternative method based on a se
192. them click the Reset button 81 VTrak 15100 User Manual Controller Management Set Release Lock page 83 e Change SCSI Target ID page 85 Change IP Address page 84 e Change Alarm Setting page 86 Change Console LUN page 85 A Controller is the device that makes your Promise RAID system work Administrator Tools 192 166 1 918 5 gt Disk view E logical drive View Enclosure View Figure 6 Controller in Tree View Each Controller is composed of H Disk View Shows all hard drives assigned or not E Logical Drive View Shows all logical drives for this Controller 4 Enclosure View Monitors status of external RAID enclosures To access the Controller click on the Controller EE icon The Controller screen will display below 82 Chapter 4 Management with WebPAM PRO Virak 15100 Alias Tech Pubs VTrak 00 00 0000 25 Controller Serial No 64 07912 192 168 1126 Gateway IP Address 0 0 0 0 11921681101 Subnet Mask 0 0 0 0 scsi Channel 1 1 SCSI Channel 2 2 SCSI Channel 1 Target ID 1 LUN 7 SCSI Channel 2 Target ID 2 LUN 7 256MB a SDRAM ECC C o Enclosure Functional Figure 7 Controller Information Screen The controller screen above shows information about the firmware version network IP addresses SCSI Target IDs and LUNs Memory Channels and the status of Logical Drives Disk Drives and the Enclo
193. this change happen Technically logical drive is the correct term Array usually refers to a group of disk drives not arranged under RAID or to the RAID subsystem Promise adjusted its use of terms to more closely match the industry Are virtual drives on VTrak limited to 2 199 terabytes No The 2 199 TB logical drive size limit does not apply to VTrak The VTrak has no LCD panel How can set it up and create logical drives There are two ways to set up VTrak and create logical drives WebPAM PRO and the Command Line Utility They are described in Chapters 4 and 5 respectively How can I be sure everything is working OK on the VTrak VTrak has several LEDs on the front to monitor the status of power field replaceable units FRUs and logical drives When these are green VTrak is functioning normally Why do the Rebuild Synchronize Expand and Convert operations take so long compared to moving data When data is moved the operation consists of reading writing and checking one or more files Rebuild Synchronize Expand and Convert involve reading writing and checking all the logical block addresses or individual data blocks on each disk drive Plus your logical drive remains available while these operations take place These added requirements increase complexity and take more time 212 Chapter 9 Support What happens if a logical drive goes critical On the front of VTrak the logical drive LED turns amber and
194. tion After a few moments the Power Activity and Disk Status LEDs should display green If there is no disk drive in the carrier the Disk Status LED will display green while the Power Activity LED will remain dark Set up Management Connections As explained earlier VTrak 15100 has two types of Management connections e Network Supports the CLU and WebPAM PRO RS 232 Serial Supports the CLU The physical cable connections for these are described in an earlier section If you have not made these connections do so before continuing Use the following procedures to enable Management connections for VTrak Terminal Emulation is required in all cases The others are required depending on the Management connections you choose Terminal Emulation Terminal emulation is the means of communication over an RS 232 serial connection In the following procedure you will establish a Terminal Emulation link between the Host PC and the VTrak Regardless of your choice of management connection you must first establish a Terminal Emulation connection If you are using a Macintosh PC and have no provision for a RS 232 connection see the instructions under MacOS X on page 28 Obtain from your network administrator a static IP address for your VTrak 2 Change your PC s COM Port settings to agree with the following e Bits per second 115200 e Data bits 8 e Parity None e Stop bits 1 Flow control none 3 Start your
195. tion of the VTrak is very similar to a standard SCSI drive The SCSI connector accepts the Very High Density Connector Interface VHDCI 68 pin Low Voltage Differential LVD SCSI cable used on many SCSI devices SCSI Channel 1 SCSI Channel 2 sae tt JE Figure 8 VTrak 15100 SCSI connections When you attach the SCSI cables you can use either the upper or lower connector for each channel The connectors are non directional there is no SCSI in SCSI out Caution To prevent possible damage to the VTrak or your Host PC ensure that the power to both units is OFF before connecting the SCSI cables Important VTrak has two SCSI channels When you attach a SCSI cable to the connector of one channel be sure to attach a terminator to the other connector of the same channel See Figure 8 above 16 Chapter 2 Installation The VTrak has four 68 pin VHDCI SCSI connectors and two separate SCSI channels These connectors are used in one of five ways e One VTrak one Host PC one SCSI HBA card One VTrak one Host PC two SCSI HBA cards One VTrak two Host PCs one SCSI HBA card in each Two or more VTraks one Host PC one SCSI HBA card daisy chain Two VTraks one Host PC two SCSI HBA cards VTrak makes use of SCSI Target IDs TIDs and Logical Unit Numbers LUNs to enable multiple VTrak arrays managed by a s
196. tional information 105 VTrak 15100 User Manual Enclosure Information The Enclosure screen provides server level monitoring capabilities of VTrak To access Enclosure Information click on the Enclosure icon The information screen will display Eon Enclosure Type VTrak 15100 PFAN 4753 rpm PFAN 4829 rpm BLOWER 1875 rpm BLOWER 1896 rpm BLOWER 1795 rpm BLOWER 1804 rpm Temp 26 C 78 F Temp2 23 C 73 F Temperature Temp3 23 C 173 F normal range lt 44 C Temp4 23 C 173 F Temp5 23 C 73 F Temp6 36 C 96 F 3 3 Volt 3 37 Y Power Status 10 SVoltt 5 02V 12 Volt 12 09 Y Serial Number Capacity 3879 mAH Voltage 1 444 Temperature 29 C 84 F Fan Speed rpm Power Supply range 4500 750 rpm Blower Range 2100 750 rpm Battery Status Enclosure provides monitoring of fan ffunction temperature tsub system voltage and battery condition inside the VTrak Normal and actual values are cited If an icon turns red or shows a red circle X the component it represents is malfunctioning and requires your attention See Enclosure Problems in Chapter 8 for more information Using the Enclosure screen you can quickly identify a failing component and arrange for its replacement 106 Chapter 5 Management with the CLU e VTrak Status Indicators below e Physical Drive Management page 127 e Drive Status Indicato
197. to rebuild your logical drive and press Enter Press Y and Enter to confirm The Screen returns to the Modify Logical Drive Priorities menu If the Maintenance Activity Monitor is enabled you can watch the Rebuild progress on your monitor 144 Chapter 5 Management with the CLU Manual PDM Preventive Data Migration PDM refers to a feature that monitors disk drives and replaces an unhealthy disk drive before the logical drive goes critical PDM can run automatically See page 140 PDM for Logical Drive allows you to replace a suspect disk drive manually while keeping the logical drive functional and available 1 Press 4 and Enter to use PDM on a logical drive PERRTLETERLES DDM for Logical Drive LD Id Logical Drive Name Mode Size 1 LogicalDrive1 RAIDS 237 GB 2 LogDrv4 RAID3 107 GB Select the LD Logical Drive ID for PDM Press R to return after finished gt 2 2 Choose the ID number of the logical drive for PDM and press Enter Enter the unhealthy PD ID 1 5 6 gt 6 Enter the spare PD ID 2 3 7 gt 7 Start PDM for Logical Drive 1 y n gt y 3 Choose the ID number of the unhealthy disk physical and press Enter A list of logical drive member disks appears beside the prompt 4 Choose the ID number of the spare disk physical and press Enter A list of available spare disks appears beside the prompt 5 Press Y and Enter to confirm ERRESEEREF ELSES ODM for Logical Drive LD Id Lo
198. uable data from the disk drives RBLD x Rebuild a repair operation The logical drive is rebuilding data or parity to a replacement drive The target disk drive is cited by ID number The logical drive is available e SYNC x Synchronization a maintenance operation The logical drive checks the data and parity and corrects inconsistencies The logical drive is available PDM x Predictive Data Migration a maintenance operation The logical drive moves data from a suspect disk drive to a replacement The target disk drive is cited by ID number This action anticipates and prevents a disk drive failure and resulting Critical Status A replacement disk drive is required The logical drive is available RC x Redundancy Check The logical drive is checking data to verify that redundancy or parity match Unlike Synchronizing no corrections are made The logical drive is available e MP x Media Patrol The logical drive is checking disk drives to verify the condition of the magnetic media Unlike Synchronizing no corrections are made The logical drive is available To create a logical drive see page 134 To specify a hot spare drive see page 139 If you know a disk drive is good but VTrak shows an Error wipe the drive s reserve sector See page 129 Logical Drive Auto Creation Use this feature to quickly build a logical drive using all available disk drives You specify the RAID level The other options are ch
199. ull or push the handles on the Power Supplies or the Controller units in order to move the VTrak Hold the VTrak by the housing only Install Disk Drives Before using the VTrak you must first populate it with Serial ATA SATA disk drives You can also use Parallel ATA PATA disk drives with the optional SATA to PATA adapters available from Promise Technology The VTrak 15100 can support up to fifteen disk drives and provide the RAID configurations listed below See Chapter 7 page 175 for a complete explanation of RAID on VTrak Number of disk drives RAID Configuration Minimum Maximum RAID 0 1 15 RAID 1 2 2 RAID 3 3 15 RAID 5 3 15 RAID 10 4 14 RAID 50 6 14 RAID 1 logical drives work in matched pairs VTrak supports up to seven 7 RAID 1 logical drives VTrak 15100 User Manual Important Before installing a Parallel ATA disk drive be sure the jumpers on the disk drive are set for master operation Never set a drive for slave operation Note You can use disk drives of different manufacturers and sizes In logical drives with different drive sizes the drives are forced to equal the capacity of the smallest physical drive Drive Carrier Latch Handle VTrak Chassis Figure 3 VTrak 15100 Disk Drive access 10 Chapter 2 Installation To remove a Drive Carrier from the VTrak pull the Drive Carrier Latch Handle and remove an unused Drive Carrier see F
200. ult in all data in an logical drive being lost Should not be used in mission critical environments Recommended Applications for RAID 0 Image Editing Pre Press Applications RAID 1 Any application requiring high bandwidth Advantages Disadvantages Simplest RAID storage subsystem design Can increase read performance by processing data requests in parallel since the same data resides on two different drives High disk overhead uses only 50 of total capacity Recommended Applications for RAID 1 Accounting Payroll Financial Any application requiring very high availability 182 Chapter 7 Technology Background RAID 3 Advantages Disadvantages High Read data transfer rate Parity drive can become bottleneck if a Disk failure has an insignificant impact 0t of data is being written to the logical on throughput drive Recommended Applications for RAID 3 Image Editing e Prepress Applications e Any application requiring high throughput RAID 5 Advantages Disadvantages High Read data transaction rate Disk failure has a medium impact on Medium Write data transaction rate throughput Good aggregate transfer rate Recommended Applications for RAID 5 e File and Application servers e Intranet servers WWW E mail and News servers Most versatile RAID level RAID 10 Advantages Disadvantages Implemented as a mirrored logical drive High
201. unctional 2 LogDrv2 1 64K 35GB 3 5 Functional Logical Drive Management Logical Drive Auto Creation Create New Logical Drive Delete Logical Drive Modify Logical Drive Parameters PDM Auto Start Option Return to Previous Menu DuBRWNFH Please enter your menu choice gt 4 3 Press 4 and Enter Because there is more that one Logical Drive the CLU asks to specify the one you want by ID number Enter the Logical Drive ID gt 2 111 VTrak 15100 User Manual 4 Press 2 and Enter to select Logical Drive ID 2 The Modify Logical Drive Parameters submenu displays Logical Drive 2 Parameters Name LogDrv2 RAID Level 1 Stripe Block Size 64K Capacity 35 GB Member PDs 3 5 Smart Check On Cache Policy Write Through Retry Count 2 Auto Rebuilding On Hot Spare Global Priority High RBLD High SYNC High Migration SCSI Mapping CH1 LUN1 SCSI Mapping CH2 LUN1 Modify Logical Drive 2 Parameters SCSI Assignment Cache Policy Retry Count Enable Disable SMART Name Priority Hot Spare Policy Auto Rebuilding R Return to Previous Menu ONDNKRWNE 5 From this submenu press 7 and Enter to access the Hot Spare Policy function Current hot spare policy Global Change to Dedicated hot spare policy for LD 2 y n gt y 6 Press Y and Enter to change the Hot Spare Policy to Dedicated In this example there was only one free physical drive meeting this Logical Drive s requirements so
202. ur Promise distributor Carefully lay the converter into the drive carrier with the SATA connection facing forward see Figure 5 so that the screw holes on the bottom line up see Figure 3 Install the four screws that came with the adapter Lay the carrier on a flat surface Hold a disk drive in one hand and connect the power and data cables with the other Carefully lay the drive into the carrier so that the screw holes on the bottom line up see Figure 4 Insert Promise supplied screws through the holes in the drive carrier and into the bottom of the disk drive Slide the assembled drive carrier back into the chassis and press the handle forward to secure the Drive Carrier Repeat these steps until all of your disk drives are installed 13 VTrak 15100 User Manual Caution If you plan to operate your VTrak with fewer than 15 disk drives install all 15 Drive Carriers into the enclosure to ensure proper airflow for cooling Important Be sure each drive is securely fastened to its carrier Proper installation ensures adequate grounding and minimizes vibration Do not install drives with fewer than four screws Note Previous array enclosures from Promise required you to latch the drive carrier handle in order to power the drive VTrak uses the handle only to lock the carrier in place Drive Numbering Each disk drive in VTrak is identified by a number used for creating and managing logical drives VTrak
203. word lengths display Minimum password length is 2 Maximum password length is 16 Enter the new password gt To confirm renter the new password gt Type the new password and press Enter 3 Type the new password and press Enter again to confirm Password changed successfully Press Enter key to return 4 Press Enter to return to the Telnet Settings menu Reset to Default Settings This action will delete any Telnet settings changes you previously made 1 Press 5 and Enter to reset the Telnet settings to the default Reset to default Telnet settings y n gt y 2 Type the new name and press Enter You return to the Telnet Settings menu TFTP Server VTrak uses a Trivial File Transfer Protocol TFTP server to download and install firmware upgrades Use this feature to specify an IP address for your TFTP Server 1 Press 3 and Enter to access the TFTP Server Current TFTP server IP Address 10 0 0 12 Modify TFTP server IP address y n gt y New TFTP server IP address gt 192 168 1 122 Type Y and Enter to modify the TFTP server IP address 3 Type the new IP address and press Enter VTrak confirms the new address New TFTP Server IP address 192 168 1 122 Press Enter key to return 4 Press Enter to return to the Network Management menu 150 Chapter 5 Management with the CLU For more information on using a TFTP Server and updating Firmware see page 160 SNMP VTrak supports Simple Network Man
204. ws 2000 e Windows XP Professional e Windows 2003 e RedHat Linux e SuSE Linux The Utility Server supports these operating systems Choose one of them to take full advantage of all the features of WebPAM PRO Important WebPAM PRO s Utility Server does not run on MacOS 31 VTrak 15100 User Manual CIMOM Agent VTrak ships from the factory with a CIMOM agent installed Desktop PC with Internet browser Networked PC with Internet browser Host PC with a single VTrak Subsystem Figure 7 WebPAM PRO on a network Router amp Firewall Laptop PC with Internet browser Networked PC with Utility Server Host PC with multiple rackmounted VTrak Subsystems Chapter 2 Installation Internet Browser Typically an Internet browser comes with your operating system WebPAM PRO does not include a browser For computers that will remotely monitor and manage the RAID the Internet Browser is the only software required Your Internet Browser provides the means for you to monitor and configure your Promise RAID products using WebPAM PRO You can use the most recent versions of either Internet Explorer or Netscape Navigator Before you start 1 Obtain the IP addresses of these devices e The PC or server where you plan to install WebPAM PRO e The VTrak s you plan to monitor If you currently have either of these on your computer e Promise Array Manager Wind
205. y Month In the fields to the right of the button you clicked enter the appropriate value s By Minute type the number of minutes from 30 to 59 By Hour type the number of hours from 1 to 23 By Week type the a hours as above then select a day of the week from the drop down menu 102 Chapter 4 Management with WebPAM PRO e By Month type the a hours as above then select a day of the month through the 28th from the drop down menu For By Week and By Month select the day of the week or the day of the month through the 28th from the drop down menu When you are done click the Submit button Notes e A logical drive must be Functional in order to be synchronized Before the scheduled operation check the logical drive and correct any problems e You can synchronize your logical drive on demand Select Synchronize logical drive from the Change logical Drive Settings menu 103 VTrak 15100 User Manual Delete a Logical Drive During the WebPAM setup procedure you used the CLU to create a temporary logical drive in order for WebPAM to connect with VTrak If you wish to delete it and make the disk drive s available for other uses follow these steps You must have Deletion Rights to perform this function 1 Click on the Logical Drive View icon In the Management window all logical drives belonging to this controller appear 192 168 1 148 logical drive View Help Crea
206. you must partition and format it using the Host PC s operating system Assign a SCSI Target ID VTrak has two SCSI channels Each channel can have up to 16 Target ID TID numbers The default TID is 0 zero This assignment might conflict with your SCSI Host Bus Adapter card To add change or delete Target ID numbers 1 Press 5 to select SCSI Management SCSI Channel 1 Initiator 5 TID 1 Transfer Speed 5 Mb s 55 VTrak 15100 User Manual SCSI Channel 1 Initiator 5 TID 2 Transfer Speed 5 Mb s Channel 1 IO Statistics read count 0 read bytes 0 Channel 1 IO Statistics write count 0 write bytesO Channel 2 IO Statistics read count 0 read bytes 0 Channel 2 IO Statistics write count 0 write bytes 0 SCSI Channel 1 TIDs 0 SCSI Channel 2 TIDs 0 RAID Console disabled SCSI Management 1 Channel TID 2 RAID Console LUN R Return to Previous Menu Please enter your menu choice gt 2 Press 1 and Enter to select Channel TID The screen appears as shown below Modify SCSI Channel TID SCSI Channel TIDs 1 0 2 0 Please select the SCSI channel 1 2 Press R to return after finished gt 1 3 Press the number of the SCSI channel whose TIDs you want to modify and press Enter Modify TIDs for SCSI channel 1 y n gt y 4 Press Y to confirm that you want to make a change Note that the TID numbers you type will overwrite the existing ones Type all the TIDs you want for this channel including any
207. you must wipe erase the Reserve Sector of the disk drive before VTrak will accept it and rebuild to it See page 129 98 Chapter 4 Management with WebPAM PRO 4 Click the Submit button when you are done The Logical Drive Management function screen returns and the logical drive begins rebuilding The alarm sounds a series of single short beeps during the Rebuild process Mon Sep 15 18 07 14 PDT 2003 Event Name Time IP Address 99 Rebuilding on FirstLD has completed 5 Mon Sep 15 18 07 16 PDT 2003 192 168 1 118 99 Rebuilding on FirstLD has completed 4 Mon Sep 15 18 07 01 PDT 2003 192 168 1 118 99 Rebuilding on FirstLD has completed 3 Mon Sep 15 18 06 45 PDT 2003 192 168 1 118 99 Rebuilding on FirstLD has completed 2 Mon Sep 15 18 06 27 PDT 2003 192 168 1118 99 Rebuilding on FirstLD has completed 1 Mon Sep 15 18 06 12 PDT 2003 192 168 1118 983040 VTrak 15100_1 Rebuild begun on Array FirstLD Mon Sep 15 18 05 55 PDT 2003 192 168 1 118 851978 VTrak 15100_1 Disk Plugged in 3 Mon Sep 15 18 00 19 PDT 2003 192 168 1 118 Watch the Event Frame for progress above Migrate a Logical Drive To migrate a logical drive is to e Change its RAID level and or e Increase the number of disk drives Migration takes place on an existing logical drive without disturbing the existing data While the logical drive is migrating you can access the data as before When migration is complete your log
208. zation f q gt q Quick initialization enabled 5 Type the stripe block size logical drive name whether you want initialization and if so quick or full Press Enter after each input 135 VTrak 15100 User Manual If you chose RAID 1 you will not see a stripe block size After the last item a list of your logical drive specifications displays Logical Drive creation information Name LogDrv1 Number of Physical Drives 3 RAID mode RAID 5 Stripe block size 64KB SMART check enabled Create Logical Drive now y n gt y 6 Review the list If you agree with the list press Y and Enter If you disagree with the list press N and Enter then select Create New Logical Drive again In order to use this logical drive to read and write data you must partition and format it using the Host PC s operating system Delete Logical Drive Use this feature to delete an existing logical drive Be careful when deleting logical drives and be sure the logical drive you delete is the one you intended to delete 1 Press 3 and Enter to select Delete Logical Drive KAAKAKAKAKAKKAKEDOlate Logical Drive KK kK kK K AKA Id Name Mode Size 1 LogDrv1 RAID5 239 GB 2 LogDrv2 RAID3 198 GB Select the Logical Drive ID to delete Press R to return after finished gt 2 Delete Logical Drive 2 y n gt y 2 Type the ID number of the logical drive you wish to delete and press Enter 3 To confirm deletion press Y and Enter To cancel press

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