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1. 57 LifeSize Passport User and Administrator Guide Administrator Preferences Communications SIP Default Value Available in User Preferences UDP Signaling Port 5060 TCP Signaling Port 5060 TLS Signaling Port 5061 System Administrator Preferences System General Default Value Available in User Preferences Auto Reboot No Administrator Preferences System Identification Default Value Available in User Preferences System Name Conference Room Video Number No default Voice Number No default Location United States Administrator Preferences System Date and Time Default Value Available in User Preferences Time Zone GMT Greenwich Mean Time Day Month Year Hour Minutes Seconds GMT values Administrator Preferences System Serial Ports Default Value Available in User Preferences USB Serial Shell None USB Serial VISCA Input None USB Serial Baud Rate 115200 USB Serial Erase Character Backspace Ctrl H ASCII 10 USB Serial Flow Control None 58 LifeSize Passport User and Administrator Guide 59 Administrator Preferences System License Keys Default Value Available in User Preferences Update Keys Not configurable checks for updates to license keys Administrator Preferences System S
2. NOTE You cannot set Color Temperature for LifeSize Focus Downloading Call History Download call history as a comma separated value CSV file from the Diagnostics page in the web administration interface Click Call History and then click Download Call History When prompted choose a location to save the file Downloading call history from the web administration interface retrieves a maximum of 26 records LifeSize Passport User and Administrator Guide Copying Screen Text to the Clipboard The web administration interface supports copying data from most pages to the operating system clipboard This feature facilitates troubleshooting by enabling you to paste configuration information into an email or text editor If a page supports this feature a Copy button appears in the lower right corner of the screen Click Copy to copy the data on the screen to the clipboard 68 February 2011 Copyright Notice 2009 2011 Logitech and its licensors All rights reserved LifeSize Communications a division of Logitech has made every effort to ensure that the information contained in this document is accurate and reliable but assumes no responsibility for errors or omissions Information in this document is subject to change without notice Companies names and data used in examples herein are fictitious unless noted This document contains copyrighted and proprietary information which is protected by United States copyright laws a
3. Remote control To configure your LifeSize system with the remote control follow these steps 1 From the main screen press re to access the System Menu 2 Select Administrator Preferences and press OK 3 Enter the administrator password by default 1 2 3 4 and press OK If you enter an incorrect password press amp to clear the error message Browser To configure your LifeSize system from a web browser you must have Adobe Flash Player installed and configured on your web browser 1 Open a web browser and enter the IP address of the LifeSize system The IP address of the system appears at the top of the main screen 2 Enter the administrator password and click Submit This is a secure Internet connection and you may receive an unknown certificate warning By default remote access to a LifeSize system through a web browser is enabled To disable remote access through a web browser set Administrator Preferences Security General HTTP to Disabled SSH Log in through an SSH session and enter commands to manage your LifeSize system remotely By default remote access through SSH is enabled To disable remote access through SSH set Administrator Preferences Security General SSH to Disabled Telnet Use the command line interface to manage the system through a telnet session LifeSize recommends that you use the web administration interface or an SSH session to manage your system remotely By defau
4. LifeSize LifeSize Passport User and Administrator Guide February 2011 LifeSize Passport User and Administrator Guide LifeSize Passport This guide explains how to use and configure LifeSize Passport For information about LifeSize 220 series systems refer to the LifeSize Video Communications Systems User and Administrator Guide For information about how to install LifeSize Passport refer to the LifeSize Passport Installation Guide Related documentation is available from the documentation CD included with the product and from lifesize com support This guide is divided into four sections Use the following table to navigate the content Using Describes how to place and manage calls start a presentation and create a recording Read more at Using LifeSize Passport Configuring Describes how to administer the system Administrator functionality is password protected Read more at Configuring LifeSize Passport Preferences Lists configuration preferences and their default values Read more at Preferences Troubleshooting Describes symptoms possible causes and potential solutions to issues you may encounter with your system Read more at Troubleshooting Extend the capabilities of your LifeSize system by integrating LifeSize infrastructure products Your environment may include one or more of these LifeSize products LifeSize Bridge Enables multiway video conferencing LifeSize video syst
5. characters and FIX precedes the command in the configuration file for example FIX set admin password Password If you wish to replace these tokens with passwords before using the file to restore a system delete FIX and replace token with the password If you do not edit these lines error 09 invalid command appears in the command output when you restore the system the FIX lines are ignored and values previously set for the passwords remain unchanged Hang up all calls connected to the system If calls are connected when you perform a restore a dialog box prompts you to continue or cancel the restore If you continue the system restore process terminates the calls In the web administration interface navigate to Preferences System System Reset Click System Restore If an error dialog box appears examine the errors You may wish to copy and paste the errors into a text editing program for analysis and troubleshooting Errors due to the presence of FIX lines identify commands with token passwords that were not manually edited Other errors may indicate a problem with restoring a specified preference or restoring the entire configuration Click Continue The LifeSize system reboots and a dialog appears indicating that the restore succeeded Identifying the System Change the system name dialing numbers and geographic location specified for the system in Administrator Preferences System Identification
6. LifeSize Passport User and Administrator Guide Configuring your LifeSize System for Firewall Traversal This section explains how to configure your LifeSize video communications systems for firewall traversal assuming you are not using firewall traversal products such as LifeSize Transit If you are using LifeSize Transit refer to the LifeSize Transit Deployment Guide Placement Behind a Firewall LifeSize recommends that you place your system behind a firewall Use one of the following options DMZ with public IP address Placing your video systems in the DMZ allows you to assign public IP addresses This configuration makes it easier for your system to connect with public video communications devices on the Internet Private LAN with NAT Placing your video systems in the private LAN with Network Address Translation NAT obscures their private IP addresses but makes calls with systems outside of your network more complicated Firewall Settings for Ports At a minimum block external or inbound access to the following ports P a 3 Telnet 0 HTTP e 443 HTTPS LifeSize recommends that these ports remain open for internal administrator access Ensure that you change the default administrator and command line interface CLI passwords to be secure Change the administrator password in Administrator Preferences Security Passwords Read more at Administrator and User Passwords Use the set password c
7. Microphone and Adjusting Audio Volume Additional audio settings include Microphone status The Active Microphone field on the System Information page shows which device is functioning as the active microphone When the value is None Q appears in the status bar of the user interface The Microphone In field appears on the System Information page for systems that have a microphone in connector on the codec and indicates the connection status of a device for the input None Ready or Error Testing primary Test audio output to speakers connected to the codec as the primary audio output device audio output during initial configuration or in Administrator Preferences Audio Primary Audio Output Test Select a channel to test or select Auto The Auto option cycles through available channels and plays the test tone for 5 seconds before moving to the next available channel To end the test choose Off or navigate to another preference or screen Configuring audio Change the order of audio codecs the system uses when placing calls in Administrator codec order Preferences Audio Audio Codec Order Selecting the Active Microphone LifeSize Passport can connect to more than one microphone device for audio input during calls for example LifeSize Focus and LifeSize MicPod Only one of these devices can function as the active microphone during a call Select a device to serve as the active microphone during initial config
8. The renewal process may require 24 to 48 hours to complete Service Unavailable The system failed to connect The server may be down or your system may not have HTTP access Contact LifeSize Technical Services if this condition persists and you have HTTP access or install a key manually following the steps in Installing a License Key Manually Invalid Key A license key exists but is invalid Contact LifeSize Technical Services Installing a License Key Manually If you cannot obtain a license key using the license key update feature in the user or web administration interface you can install a key manually from the web administration interface by doing the following 1 From lifesize com support click Download Software 2 Enter the serial number of your LifeSize video communications system and click Submit 3 Copy the license key from the software download page to your operating system clipboard 4 Open a separate web browser window and access the web administration interface of your LifeSize system 9 Navigate to Preferences System License Keys 6 Inthe Enter New Key box paste the license key that you copied in step 3 7 Click Add Key NOTE Add Key is available only after you copy a key in the Enter New Key box The key and its expiration date appear in the Upgrade License box LifeSize Passport User and Administrator Guide 48 Restoring Default Settings Administrator preferences contai
9. Using Sony Cameras with LifeSize Video Communications Systems LifeSize Passport User and Administrator Guide 37 Selecting Priority of Quality Metrics for Source Video You can favor sharpness or motion for the quality of primary video that LifeSize Passport sends to the far end during a call If you favor sharpness by selecting a smaller number in Administrator Preferences Video Video Quality Primary Video Motion in lower bandwidth calls the system sends the primary video at a lower frame rate and a higher resolution The default value 10 favors motion Consider adjusting this preference if bandwidth is limited Adjusting Video Encoder Quality Adjust the quality of the video image sent to the far end during a call by specifying a relative lower or higher resolution in Administrator Preferences Video Video Quality Video Encoder Quality Moving the slider to the right improves the quality of the video image Adjusting the MTU of Video Packets Video packets that exceed the maximum transmission unit MTU size for any router or segment along the network path may be fragmented or dropped This results in poor quality video at the receiving device Set the MTU of video packets that your LifeSize system sends in Administrator Preferences Video Video Quality Video MTU The default value is 1440 bytes The allowed range is 900 1500 bytes Refer to the technical note Troubleshooting Packet Loss for steps you may take to address pa
10. X Admission Control Enabled Audio LifeSize Passport User and Administrator Guide Administrator Preferences Audio Default Value Available in User User Preferences Audio Preferences Audio Codec Order N A 1 AAC LC 2 G722 1C licensed from Polycom 48 kb s 3 G722 1C licensed from Polycom 32 kb s 4 G722 1C licensed from Polycom 24 kb s 5 G722 1 licensed from Polycom 24 kb s 6 G722 7 G729 8 G728 9 G711 u Law 10 G711 A Law Active Microphone Auto Active Microphone Volume 5 X Primary Audio Output Test Off Video Call Audio Output HD Out Voice Call Audio Output HD Out Line Out Treble 0 dB xX Line Out Bass 0 dB X Ring Tone Volume 5 X DTMF Tone Volume 5 X Status Tone Volume 5 X System Ringer Enabled System Ringer Volume 5 X System Ringer Tone Tone 1 Telepresence Administrator Preferences Telepresence Default Value Available in User Preferences Telepresence Disabled Hide User Interface Disabled HD Camera 1 Movement Unlocked 52 Video LifeSize Passport User and Administrator Guide Administrator Preferences Video Video Control Default Value Available in User Preferences Far Control of Near Camera Enabled Far Set of Camera Presets Disabled Far Move to Camera Presets Enabled Camera Presets Lock Unlo
11. screen If you configured a preset for a far end camera in the call you must select the far end camera to use the preset Refer to Controlling a Far End Camera NOTE During a call the numeric keys work as presets only from a call screen Locking Camera Presets By default all users can configure camera presets To prevent all users near and far end from configuring camera presets administrators can set Administrator Preferences Video Video Control Camera Presets Lock to Locked To prevent only far end users from configuring camera presets set Far Control of Near Camera or Far Set of Camera Presets to Disabled Working with Directories The directory includes three subdirectories Local Each entry contains dialing information for a single device Corporate Each read only entry contains dialing information for a single device Meetings Each entry contains dialing information for one or multiple devices When you place a call the system dials all the devices in the entry Placing a Call from the Directory 1 From the main screen press QO to access the directory 2 Use the arrow keys to select the Local Corporate or Meetings directory and press OK NOTE If an entry in the local or corporate directory has more than one number the y symbol appears in the NUMBERS column Press OK and select the number you wish to call Press OK to place the call 3 Use the arrow keys to select the entry
12. until the LED turns solid blue The following table indicates the sequence of color and behavior changes of the LED and the corresponding system behavior when you release the reset button When the LED is This Color Release the Reset Button to Get This Result blue and red The system reboots without changes to the configuration NOTE The LED may remain in this state for more than 5 seconds Depending on your viewing angle the LED may appear purple solid red The system reboots without changes to the configuration flashing blue longer duration on The system reboots and resets preferences to default settings than off flashing blue shorter duration on The system reboots using the alternate software image installed on the than off system and resets preferences to default settings solid blue The system reboots without changes to the configuration LifeSize Passport User and Administrator Guide Rebooting the System The system reboots when you do any of the following Reboot the system Administrator Preferences Diagnostics System Reboot User Preferences Diagnostics System Reboot Reset the system to its default state Administrator Preferences System System Reset Restore a system configuration Web administration interface Preferences System System Reset System Restore Enable or disable IPv6 Administrator Preferences Network General Change the VLAN
13. you can dial IP addresses and phone numbers Enabling Presentations LifeSize Passport can share data during a call with the following preferences enabled in Administrator Preferences Communications General Presentations By default LifeSize Passport can receive presentations Consider disabling the presentation function if your system experiences interoperability issues with third party systems that do not support presentations Network Presentations With LifeSize Virtual Link installed on the presenter s laptop LifeSize Passport can initiate presentations by sharing data over IP during a call By default support for network presentations is enabled Read more in the LifeSize Virtual Link Installation Guide Skype Configuration Preferences Users can log into Skype and access preferences from the main screen by pressing and selecting Skype If you set a user password a password prompt appears Access these preferences also in Administrator Preferences Communications Skype or through the web administration interface Read more at Using Skype to Place Calls 30 LifeSize Passport User and Administrator Guide Configuring H 323 Settings By default LifeSize Passport supports the H 323 protocol for placing and receiving video and voice calls Disable support for H 323 calls in Administrator Preferences Communications H 323 when the system is not in a call When you disable H 323 the syste
14. E If you do not install the CA certificate client certificate client key and client key passphrase on the LifeSize system from the command line interface before enabling 802 1x the LifeSize system fails to connect to the network when you enable 802 1x In this case access the system to disable the feature through the user interface Specifying an NTP Server The system date and time that appear in the user interface are automatically set if one of the following conditions exists e Administrator Preferences Network General DHCP is enabled and the DHCP server can pass an NTP server address to your system OF Administrator Preferences Network General NTP Server Hostname specifies the hostname or IP address of an NTP server NOTE AnNTP server address that a DHCP server passes to your system overrides an NTP server hostname or address specified in NTP Server Hostname The System Information page shows the IP address of the NTP server that the system uses The time zone is not set automatically If you did not specify the time zone for your system during the initial configuration the time that appears in the user interface may not be correct Specify the time zone in Administrator Preferences System Date and Time LifeSize Passport User and Administrator Guide 22 Enabling IPv6 Addressing LifeSize systems support dual configuration of IPv4 and IPv6 addressing for the system IP address only You canno
15. Setting System Date and Time Set the system time zone or manually set the date and time in Administrator Preferences System Date and Time LifeSize Passport User and Administrator Guide 51 Section 3 Preferences This section lists configuration preferences as they are grouped in the interface As you work with preferences consider the following e Administrators have access to all of the preferences users have access to a subset e Defaults for both users are the same e Changing a value in Administrator Preferences also changes the value in User Preferences Likewise changing a value in User Preferences changes the value in Administrator Preferences Access preferences as follows 1 From the main screen press to access the System Menu 2 Select one of the following Skype User Preferences Administrator Preferences 3 Press OK 4 If prompted enter the password and press OK By default the administrator password is 1 2 3 4 and the user password is not set Calls Administrator Preferences Calls Default Value Available in User User Preferences Calls Preferences Outgoing Call Bandwidth Auto Incoming Call Bandwidth Auto Outgoing Total Bandwidth Auto Incoming Total Bandwidth Auto Auto Bandwidth Enabled Maximum Call Time 8 hours Maximum Redial Entries 10 X Dominant Speaker Icon Enabled Auto Answer Disabled Auto Answer Mute Enabled Auto Answer Multiway Call Enabled
16. Size Passport User and Administrator Guide 66 Using the Remote Control in the Web Administration Interface From the web administration interface press Remote Control to display an image that allows you to control your system in the same way as the physical remote control As you use the web remote control consider the following e Clicking the LifeSize logo on the image switches the image and functionality from a black to a silver remote control or from silver to black Click the logo again to switch back e The web administration interface synchronizes with the physical remote control used and with commands issued from the command line If a control system uses a command that emulates the silver remote control the web administration interface shows the silver remote Using Diagnostic Preferences and Tools Diagnostic preferences and tools that are available to all users include high definition camera preferences and a system reboot option Administrators can access these preferences and tools through User Preferences or Administrator Preferences Diagnostics Read more at Preferences NOTE Web administration interface To view the effect of changes made to camera diagnostic preferences on the Diagnostics Cameras page click Save Changes and then Refresh Diagnostic preferences and tools available only to administrators in Administrator Preferences Diagnostics include call counter statistics color bar settings and network
17. Tag preference Administrator Preferences Network General Change TCP reserved ports Administrator Preferences Network Reserved Ports Change the UDP signaling port Administrator Preferences Communications SIP enable or disable TCP or TLS signaling or change the TCP or TLS signaling ports Enable or disable FIPS 140 2 Administrator Preferences Security General Upgrade system software Web administration interface Maintenance System Upgrade Initiate changes that result in fragmented Repeatedly change the language that appears in the user interface memory and prevent the user interface from or the display connected to a LifeSize system to a resolution that being successfully reloaded requires the user interface to be reloaded into memory for example from 720 to 1080 If the user interface is not responding and you are unable to reboot the system you can reboot the system by pressing the reset button on the back of the codec as described in Restoring Default Settings LifeSize recommends that you do not unplug power from the codec to reboot it Saving and Restoring a System Configuration System Save in the web administration interface creates a text file that contains command line interface commands to restore a saved configuration The saved configuration includes preferences that can be set through the command line interface except the command line interface password and the password for the defaul
18. Total Calls Connected Video Calls Connected Voice Calls Connected Last Call Time Total Call Time Longest Call Time No default information fields Since System Reboot Total Calls Connected Video Calls Connected Voice Calls Connected Total Call Time Longest Call Time No default information fields 61 LifeSize Passport User and Administrator Guide Administrator Preferences Diagnostics Network Utilities Default Value Available in User Preferences Command Ping IP Address No default Start Stop Start Administrator Preferences Diagnostics System Reboot Default Value Available in User Preferences Dialog Prompt Yes No a 62 LifeSize Passport User and Administrator Guide 63 Section 4 Troubleshooting The following sections describe symptoms possible causes and potential solutions for common problems you may encounter with your LifeSize system When experiencing a problem visually inspect the unit Ensure that the system has not been exposed to water or heat sources or was physically damaged Improperly connected or loose cables are common problems with hardware units When investigating a system problem first inspect the external controls and cable connections Ensure that connections are correct and secure and that nothing is obstructing the cables Contact your administrator for information about proper cabling For online troublesho
19. able for configuration as a result of enabling this preference become available Login access to the command line interface through SSH is enabled NOTE The current value for the SSH preference does not change LifeSize Passport User and Administrator Guide 39 e HTTP and SNMP are set to Enabled NOTE Preferences other than HTTP and SNMP that were modified as a result of setting FIPS 140 2 to Enabled do not change e The system reboots after you exit the Administrator Preferences Security General page Enabling H 235 AES Security LifeSize Passport supports H 235 128 bit AES security in H 323 calls AES interoperability is supported with the third party devices identified in the release notes To enable AES security you must set Administrator Preferences Security General H 235 AES Security to Enabled or Strict When set to Enabled calls connect but are encrypted only if the far end supports AES encryption When set to Strict calls do not connect if the far end does not support AES security Encrypted calls are indicated by encryption icons in the caller ID Call Manager list and Call Statistics list Read more at Call Encryption LifeSize Passport User and Administrator Guide 40 Directories Your LifeSize system includes three directories local corporate and meetings Users can place calls from all directories and add entries to the local and meetings directories Read more at Working with Directo
20. ar Move to Camera Presets Controlling Camera Pan Direction Define the camera s pan direction relative to the physical arrangement of the camera by setting Administrator Preferences Video Video Control Camera Pan Direction Select Perceived for the camera to pan left or right from the user s perspective when facing the camera Select Reversed for the camera to pan to the camera s actual left or right Adaptive Motion Control Adaptive motion control minimizes video problems caused by minor packet loss and improves video reproduction For packet loss of 5 or less this feature eliminates or greatly reduces video artifacts This feature is enabled by default in Administrator Preferences Video Video Quality Adaptive Motion Control Customizing Input Device Names Define a custom input name by changing the default value for HD Camera 1 Name in Administrator Preferences Video Video Control Customized names are limited to 16 characters The default name is HD Camera 1 Choosing a VISCA Input with Supported Third Party Cameras Configure the serial USB input on the codec to which a VISCA controlled camera is connected in Administrator Preferences System Serial Ports Preference Description USB Serial Shell Choose VISCA to configure VISCA camera control through the serial USB port on the codec USB Serial VISCA Input Select the video input to control with VISCA Read more in the technical note
21. assport User and Administrator Guide 44 Maintaining Your System Upgrading System Software This section describes how to apply software updates to your system Use the same process to downgrade your system to a previous version Before performing an upgrade or downgrade consider saving your configuration Read more at Saving and Restoring a System Configuration NOTE After performing a downgrade you must reset the system to factory defaults Before you upgrade your LifeSize system software ensure that the system meets the following prerequisites e The camera you intend to use with the system is properly connected to the codec A camera not connected to a LifeSize system before an upgrade may not function properly after an upgrade An upgrade fails if a current license key does not exist on the system The expiration date for the upgrade license appears on the System Information page Read more at Updating License Keys Contact your LifeSize Partner to renew your maintenance agreement The renewal process may require 24 to 48 hours to complete To upgrade the software for your system follow these steps 1 From lifesize com support click Download Software NOTE Access updates directly at lifesize com support software_updates aspx 2 Enter your serial number which is located on the bottom or back of your LifeSize system codec and on the System Information page 3 Click the link for the software version you wi
22. ation SIP server authorization password Set a value only if required by the No default Password registrar or proxy LifeSize Passport User and Administrator Guide Preference Description Default Value SIP Server Type Type of SIP registrar and proxy servers If you plan to use Microsoft Office Communications Server 2007 or Microsoft Lync Server for SIP calls with your LifeSize system choose Microsoft OCS Refer to the release notes for information about supported Microsoft Office Communications Server 2007 and Microsoft Lync Server versions Refer to the LifeSize technical note Using LifeSize Systems with Microsoft Office Communications Server and Microsoft Lync Server for configuration information Auto SIP Registration Communication path to use when registering with a SIP registrar SIP devices use register settings to dynamically register their current location Through Proxy If you enable TLS signaling the system attempts to use Secure Real time Transport Protocol SRTP for media encryption in SIP calls If the far side supports SRTP the media is encrypted and encryption icons appear in the caller ID Call Manager list and Call Statistics list during a call Read more at Call Encryption If the far end does not support SRTP the media is not encrypted and call encryption icons do not appear in the user interface SIP Proxy When enabled uses a SIP proxy ser
23. ault only callers in your contact list can call you through Skype To allow anyone to call you through Skype set Skype Call Privacy to Anyone NOTE By default if you are already logged in to Skype you remain logged in after a system reboot Placing Calls with Skype From the main screen select Voice Call and press OK Enter the Skype username of the person you wish to call and press If you have a Skype subscription or Skype Credit call any phone number worldwide by using a plus sign before the country code and number Automatically Answering Calls Configure your system to automatically answer incoming calls in User Preferences Calls Call Preference Description Default Value Auto Answer If set to Disabled you must manually answer or ignore incoming calls Disabled Auto Answer If set to Enabled and Auto Answer is set to Enabled the system is muted when Enabled Mute a call connects Auto Answer If set to Enabled the system automatically answers an incoming audio call after Enabled Multiway Call the first call has connected The system beeps to indicate when a new call connects The New Call Automatically Answered dialog box displays the name and number of the added voice caller Select Hang Up and press OK to hang up the call If you ignore the dialog box the system accepts the call LifeSize Passport User and Administrator Guide Enabling Do Not Disturb During Calls Enable the do n
24. be located on a web server trivial file transfer protocol TFTP server or file transfer protocol FTP server Each time the system boots it attempts to fetch the configuration file specified by the option If the configuration file changed since the last time it was applied the system applies the configuration file before the boot process continues The following prerequisites must be met to enable this feature e The DHCP preference in Administrator Preferences Network General on the LifeSize system must be set to Enabled e ALifeSize system accepts site specific option 157 for this feature You must configure this option on the DHCP server NOTE If you configure a system using DHCP option 157 and specify a TFTP server as the source from which to obtain the configuration file the system accepts the download through port 5351 Ensure that firewalls between the system and the TFTP server are configured to allow the download through this port e Aconfiguration file that contains LifeSize command line interface commands must exist at the location specified by the DHCP option Read more at Saving and Restoring a System Configuration LifeSize Passport User and Administrator Guide 19 Configuring the DHCP Option Specific configuration details of DHCP servers for use with this feature vary depending on the DHCP server used and your environment A LifeSize system can accept site specific option 157 from the DHCP server if you conf
25. been reached The lock symbol appears next to the name in the entry when the entry is selected Locking an entry does not prevent it from being removed from the list manually LifeSize Passport User and Administrator Guide 10 Adjust the maximum number of entries in the REDIAL list by setting User Preferences Calls Maximum Redial Entries Choosing None removes entries from the REDIAL list and prevents new entries from appearing on the list Creating a Recording With LifeSize Video Center configured in your environment you may initiate an out of call recording Read more in the LifeSize Video Center Administrator Guide 1 From the main screen press 2 Press 3 If prompted enter a valid recording key If successful the recording begins and the recording icon appears 4 To end the recording press Q Advanced Camera Functions LifeSize Focus does not support advanced camera functions Configuring Camera Presets A camera preset is a predefined camera position that is associated with a numeric key on the remote control Camera presets enable you to quickly change the position of the near end PTZ camera during a call by pressing a single key on the remote control instead of using the arrow and zoom keys Far end participants see the video image without the delay that is associated with using more than one key to position the camera You can save nine presets through the remote control When presets ar
26. cked Camera Pan Direction Perceived HD Camera 1 Name HD Camera 1 Administrator Preferences Video Video Quality Default Value Available in User Preferences Video Bandwidth Balance 90 10 Primary Video Motion 10 Video Encoder Quality 2 Video MTU 1440 bytes Adaptive Motion Control Enabled Administrator Preferences Video Record and Stream Default Value Available in User Preferences Recorder Disabled Recorder Hostname No default Recorder Port 443 Recording Key No default 53 LifeSize Passport User and Administrator Guide Security Administrator Preferences Security General Default Value Available in User Preferences FIPS 140 2 Disabled HTTP Enabled SSH Enabled Telnet Disabled SNMP Enabled H 235 AES Security Disabled Administrator Preferences Security Passwords Default Value Available in User Preferences Administrator Password 1234 User Password not set Network Administrator Preferences Network General Default Value Available in User Preferences DHCP Enabled IP Address No default Subnet Mask 255 255 255 0 Default Gateway No default Hostname LifeSize DNS Servers No default Name Search Domains No default Network Speed Auto VLAN Tag No default NTP Server Hostname No default 802 1x Authentication Disabled IPv6 Disabled IPv6 Configuration Auto IPv6 Address No default IP
27. cket loss Configuring LifeSize Video Communications Systems to Record With LifeSize Video Center in your environment LifeSize video systems can initiate an out of call recording to LifeSize Video Center By default the recording capability is disabled To enable recording complete these steps 1 On the LifeSize video communications system navigate to Administrator Preferences Video Record and Stream 2 Set Recorder to Enabled 3 In Recorder Hostname enter the IP or DNS address of the recording and streaming server In most cases you can accept the default of Recorder Port set to 443 NOTE If your network uses NAT with port forwarding rules that remap port 443 between the video communications system and the server Recorder Port must reflect the remapped port number 4 To provide a default key to use for server authorization for all recordings from this system enter it in Recording Key If you leave this setting blank the system prompts users to enter a key for each recording LifeSize Passport User and Administrator Guide 38 Configuring Security Preferences Enable FIPS 140 2 and H 235 AES security in Administrator Preferences Security Enabling FIPS 140 2 Security LifeSize video communications systems support the Federal Information Processing Standard FIPS 140 2 Level 1 a U S government computer security standard By default FIPS security is disabled When you set FIPS 140 2 to Enabled in Admin
28. d Image You can add or remove custom background images only from the web administration interface 1 Open a browser and enter the system s IP address to log into the web administration interface 2 Access Preferences Appearance Backgrounds 3 Click Add and browse to the image file Images must be 1280 x 720 JPGs with unique display names 4 To apply the new image select it and click the desired display Choosing a Background Color from the Interface You can choose a custom background color only from the web administration interface 1 Open a browser and enter the system s IP address to log into the web administration interface 2 Access Preferences Appearance Backgrounds 3 Click the color swatch next to the current background for the display 4 Use the eye dropper to choose a color from the web administration interface 5 Click the display to apply the color Defining a Custom Color You can define a custom color only from the web administration interface 1 Open a browser and enter the system s IP address to log into the web administration interface Access Preferences Appearance Backgrounds 2 3 Click the color wheel a to access the color editor 4 Specify a custom color by supplying RGB values or a hexadecimal value or choose a predefined color by clicking a color swatch from the color editor g Click Save Changes 6 Click the display to apply the color LifeSize Passport User and Admini
29. d power off but then not wake up when the LifeSize system wakes up Hiding User Interface Elements Hide the following user interface elements in Administrator Preferences Appearance General Preference Description Default Value Company Logo Choose None to hide the LifeSize logo in the user interface and screen Default saver The Default option shows the logo Hide IP Addresses When enabled hides IP addresses from the following areas of the user Disabled interface local IP address at the top of the screen e local IP address on the System Information page e IP addresses for systems in the REDIAL list e caller s IP address in the Incoming Call dialog box e caller s IP address in the Caller ID NOTE To hide IP addresses on all ends of a call all systems in the call must enable Hide IP Addresses Clear Last Number When enabled clears the last number manually dialed from the main Disabled Dialed screen To hide all IP addresses in the user interface enable Hide IP Addresses and Clear Last Number Dialed LifeSize Passport User and Administrator Guide 28 Custom Backgrounds Manage the system s background from the user interface and the web administration interface Specifying a Background Color 1 Navigate to Administrator Preferences Appearance Backgrounds 2 Set Background Image to None 3 Set Display Background Color to the desired color Adding a Custom Backgroun
30. dd New to add a single entry LifeSize Passport User and Administrator Guide When viewing the corporate directory click Export to export the entries in CSV format NOTE When importing and exporting directory entries from the web administration interface use a text editor that supports UTF 8 encoding to view or edit the data Double byte characters are not supported in directory entries imported using the web administration interface 42 LifeSize Passport User and Administrator Guide 43 Locking the Interface To lock the interface and cameras set Administrator Preferences Telepresence Telepresence to Enabled During a call the user interface behaves as follows e Video from the call and the mute indicators appear e The navigation bar PIP windows caller ID information and call status messages do not appear Users interact with the system using an attached phone Additionally during a call users can do the following e Press OK on the remote control to show the Call Manager Press to show call statistics Press to change the layout e Use the numeric keys on the remote control play touch tones Change this behavior from the Call Manager NOTE To hide all user interface items while in a call enable Hide User Interface When the system is idle only the background image appears in the display To access the locked interface press OK and enter the administrator password LifeSize P
31. deo images and control the PTZ camera To view call statistics during a call press Q Statistics include audio and video transmit and receive data such as bandwidth and packet loss and commonly indicate the cause of problems you may experience during a call Statistics automatically refresh every 5 seconds and disappear from view after 5 minutes NOTE Skype calls do not report these statistics LifeSize Passport User and Administrator Guide Call Encryption If a video or voice call is encrypted one of the following icons appears next to the caller ID Denotes a voice call that is encrypted g In the Call Status Call Manager list and Call Statistics list the following icon appears Le Denotes a video call that is encrypted q In the Call Status Call Manager list and Call Statistics list the following icon appears Cale Video Calls Only f your LifeSize system is participating in a multiway call that another LifeSize system is hosting and your connection to the host is encrypted your display shows the encryption status of the participant s connection to the host If your connection to the host is not encrypted all connections appear as unencrypted Adjusting Audio Preferences Adjust volume preferences for audio inputs at User Preferences Audio Preferences appear with an audio meter next to the slider The audio meter expands below the slider when you select the slider and press OK on the remote con
32. djust the camera white balance set HD Camera White Balance in User Preferences Diagnostics High Definition Camera By default your LifeSize system determines the proper value for the camera s white balance by testing the initial lighting mix in the room The video system does not continuously or periodically retest the room lighting to adjust the white balance If you change the lighting during a call allow the video system to adjust to the new lighting as follows 1 Navigate to Administrator Preferences Diagnostics High Definition Camera 1 HD Camera 1 White Balance and select a value other than Auto 2 Return the setting to Auto Adjusting Camera Anti Flicker Lights powered by a 50 Hz power source can produce a flicker that the camera captures and transmits to the system If you are using lights powered by a 50 Hz power source and observe a flicker in the video select the 50 Hz option in User Preferences Diagnostics High Definition Camera Camera Anti Flicker The default option is Auto Some camera exposure settings designed for use in rooms lit by sunlight may result in a flicker To remove the flicker increase the HD Camera Brightness setting in User Preferences Diagnostics High Definition Camera Adjusting Camera Color Temperature With Camera White Balance set to a value other than Auto adjust Color Temperature to favor red or blue Adjust the slider to the left to favor red and to the right to favor blue
33. e available for use icons for the numeric keys 0 through 9 followed by the word Presets appear in the navigation bar Configure and use presets in the Primary Input screen before placing a call as follows 1 Press near far OG to select the near end camera and then adjust its position 2 Press and hold a numeric key 1 through 9 on the remote control until Preset x saved appears above the status bar The current position of the camera is associated with the numeric key If you choose a numeric key that already has a preset configured it is overwritten If an existing preset associated with the key is locked Preset x locked appears The 0 key when used as a preset always moves the selected camera to the default position and cannot be overwritten 3 To test the preset use the arrow keys to move the camera to a different position and press the numeric key associated with the preset to move the camera to the preset position Preset x appears above the status bar LifeSize Passport User and Administrator Guide Using Camera Presets During a Call 1 If not already selected press near far OG to select the near end camera 2 Ensure that Presets appears to the right of the numeric keys icons in the navigation bar from any call screen If Touch Tones appears instead change the function of the keys to Presets by pressing B 3 Press the numeric key on the remote control that represents the preset you wish to use Preset x appears on the
34. e participant whose camera you wish to control 3 Use the arrow and zoom keys on the remote control to adjust the PTZ camera Selecting the Far End Primary Input 1 Select the far end participant whose input device you wish to control by following the steps in Selecting a Far End Camera 2 Press input 4 to choose the far end input device A menu of available input devices appears 3 Use the arrow keys on the remote control to select a device and press OK Ending a Call Remote control Press hang up Pressing in a two way call ends the call When you press amp in a multiway call the Call Manager appears Call Manager Press OK to show the Call Manager and select Hang Up REDIAL list Press amp to show the main screen and REDIAL list Select the call you wish to end and press OK NOTE If your LifeSize system is participating in a multiway video call hosted by another LifeSize system all visible callers appear in the Call Manager rather than only the system hosting the call You can hang up only your connection to the system hosting the call Managing the REDIAL List Manage an entry in the REDIAL list by selecting the entry and pressing on the remote control The following options are available Save Adds the entry to the local directory Remove Removes the entry from the REDIAL list Lock Prevents the entry from being removed after the maximum number of entries in the list has
35. eSize product 8 No permission The system failed to read the upgrade partition 9 Corrupt image The upgrade image is corrupt and unusable This typically occurs because of a bad image or errors during upload to the device 10 Bad argument An invalid argument was submitted to the upgrade process This typically occurs when you use an upgrade image for another LifeSize product 11 Invalid signature The encryption signature is invalid This typically occurs if the image is corrupt or compromised 12 Decrypt failed The system was unable to decrypt the upgrade image This typically occurs if the image is corrupt or compromised 13 Developer system The system is configured for development and can only be upgraded by a LifeSize representative 14 Upgrade in progress An upgrade is already in progress The system supports only one upgrade at a time 15 Upgrade license expired A current license key for upgrading the system software does not exist on the device Contact your LifeSize Partner to renew your maintenance agreement Updating License Keys A system software upgrade fails if a current license key does not exist A current license key for upgrades is available when a maintenance agreement for the device is in effect The Upgrade License field on the System Information page shows the expiration date of an upgrade license key installed on the system if a key exists NOTE You can install a patch to a software release wit
36. ems with multiway calling are limited to a maximum of 8 participants in a call Using LifeSize Bridge to host the call expands the capability to additional participants LifeSize Video Center Allows video streaming recording and publishing when integrated with your LifeSize video system Viewers access these videos and live streams from the LifeSize Video Center server through a browser based interface on their computers Read more at Creating a Recording LifeSize Control Enables multi vendor IP management of video communications systems and infrastructure devices Administrators use LifeSize Control to maintain licenses schedule calls and generate reports in a secure environment LifeSize Transit Firewall and NAT traversal solution that enables video calls within and across enterprises and organizations With LifeSize Transit configured in your environment you can place secure video calls with your system from outside the firewall LifeSize Desktop Standalone client that provides two way video calling to other LifeSize systems and other standards based video devices LifeSize Desktop allows mobile workers to stay connected LifeSize Networker Provides an all in one enhanced gateway for integration between IP and ISDN networks LifeSize Networker offers multiple compact network interfaces that allow users to connect LifeSize video systems with ISDN video systems Learn more about these products at
37. es by sending address information about itself and a list of IP addresses of other LifeSize systems that it discovered The LifeSize system creates an entry in its corporate directory for every system on the local subnet from which it received a response It then queries the list of other IP addresses that it received and the IP addresses that are stored in its own Redial list but only if those addresses are allowed by the filters that you specify in Auto Discovery Subnets and Auto Discovery Ignored Subnets By default the system replies and sends queries to other LifeSize systems in the local subnet only Configure Auto Discovery Subnets and Auto Discovery Ignored Subnets to enable the system to discover other LifeSize systems outside the local subnet and share that information with other LifeSize systems Specify subnet filters separated by spaces in Auto Discovery Subnets to identify the subnets where the LifeSize system can send queries and replies By default the preference is empty and the system sends queries and replies to other LifeSize systems on the local subnet only To exclude subnets from auto discovery specify subnet filters in Auto Discovery Ignored Subnets If a destination address does not match one of the filters in Auto Discovery Subnets or if it matches one of the filters in Auto Discovery Ignored Subnets the LifeSize system does not query or reply to the LifeSize system at that address For example configure Auto Discover
38. evious configuration preferences to appear in the user interface for example a previous system name before the configuration takes effect A configuration file consists of a series of command line interface commands in the same format as the output from the get config command or in a configuration file created by saving the system configuration from the web administration interface Read more at Saving and Restoring a System Configuration Specifying the Hostname and DNS Servers Enter the hostname of the system and the IP addresses to configure Domain Name Service DNS servers in Administrator Preferences Network General Hostname and DNS Servers DNS translates names of network nodes into addresses Specify this preference to use DNS to resolve the hostnames of devices to IP addresses You can also enter the domain names to search when resolving hostnames in Name Search Domains Specifying Network Speed If you choose an option other than Auto for Administrator Preferences Network Network Speed ensure that it matches the speed and duplex configured on your network switch If your Ethernet switch is configured for half duplex you may experience poor quality video when placing calls greater than 512 kb s Change your Ethernet switch configuration to a setting other than half duplex when using Auto for Network Speed Specifying a VLAN Tag If you have static virtual local area networks VLANs configured in your environment con
39. fields or press Q to access the keyboard After entering a value hide the keyboard if you used it to enter the value and press OK to exit the field Meetings directory Select Meeting Name and press OK Enter a name for the meeting Select the directory Local Corporate or Both from which you wish to choose entries to add In the Available Entries column select an entry to add to the Participants column and press OK If the entry has more than one number a submenu that contains each number appears Select the number on the submenu that you wish to dial for the meeting and press OK Select an entry from the Available Entries column for each participant that you wish to add to the meeting entry 5 Predefined hierarchy In the Hierarchy field enter the path for the entry s location in the hierarchy Hierarchies can be defined by location or department You must identify the full path separated by commas of a predefined hierarchy in which to add an entry before you leave the new entry screen If you leave the Hierarchy field empty the new entry is inserted at the top of the hierarchy if defined or grouped alphabetically Suppose your administrator defined a hierarchy by location where Home Office is the top of the hierarchy and Sales Office 1 and Sales Office 2 are at the next level below the Home Office To place an entry in Sales Office 2 the value for Hierarchy is Home Office Sales Office 2 6 Select Add Entry or Add Meeting a
40. figure your LifeSize system to apply a VLAN tag to outgoing packets and accept only incoming tagged packets that have the same VLAN identifier Specify the VLAN identifier of the VLAN to which the system is assigned in Administrator Preferences Network General VLAN Tag The value is a number in the range 1 through 4094 If you set or modify VLAN Tag the system reboots when you navigate to another screen LifeSize Passport User and Administrator Guide 21 Configuring 802 1X Authentication LifeSize video communications systems support port based mutual authentication based on the IEEE 802 1X standard using the EAP TLS sub protocol By default 802 1X authentication is disabled on a LifeSize system Before you enable this feature in Administrator Preferences Network General 802 1x Authentication ensure that your environment meets the following prerequisites e An authentication server is installed with the CA certificate the server certificate and the server certificate private key e The authenticator is configured to access the authentication server and to allow one or more of its ports to provide 802 1X access control e A certificate authority has produced a CA certificate a client certificate a client key and a client key passphrase for the LifeSize system and you have installed these certificates key and key passphrase on the LifeSize system using the required commands in the LifeSize command line interface NOT
41. h an expired license key if the key was current when the software was released The third digit of the three digit version number identifies a patch for example 4 7 1 is patch 1 to release v4 7 0 If a license key is not installed on a system during an upgrade or the installed key expired the system attempts to check the license key status Check for updates to license keys in the user interface or the web administration interface if your LifeSize system has HTTP access through port 80 If your system does not have access refer to Installing a License Key Manually 46 LifeSize Passport User and Administrator Guide Checking for License Key Updates Check for license key updates from the user or the web administration interface 1 From the user interface navigate to Administrator Preferences System License Keys or From the web administration interface navigate to Preferences System License Keys 2 Select Update Keys 3 Press OK If the update is successful Success appears in the Update Key Status box and the current license key and its expiration date appear in the Upgrade License box If an update to a license key fails in the user or web administration interfaces one of the following messages appears in the Update Key Status box Status Message Description No Contract A current maintenance agreement for the device does not exist Contact your LifeSize Partner to renew your maintenance agreement
42. hat affect how your LifeSize system functions with other servers and devices on your local network in Administrator Preferences Network General As you configure network preferences consider the following e Changing the option for a preference in Administrator Preferences Network takes effect only after you navigate to a different screen e A LifeSize video communications system cannot detect a change to its IP address if the change is due to a change in networks from a wiring closet or though software such as a change to a router configuration Reboot the LifeSize system if the DNS changes Specifying a Locally Configured IP Address Dynamic Host Configuration Protocol DHCP is used to dynamically allocate and assign IP addresses DHCP allows you to move network devices from one subnet to another without administrative attention You can choose to enable DHCP if a DHCP server is present If you disable DHCP you must enter the following IP address Locally configured IP address if not assigned by a DHCP server subnet mask Used to partition the IP address into a network and host identifier gateway IP address of the default gateway the system uses Configuring LifeSize Systems Using DHCP If a LifeSize video communications system obtains its IP address using DHCP it can accept an option from the DHCP server that specifies a location and file from which the system can obtain configuration information The file can
43. igure the option as a string with the following format LifeSize server lt path gt where lt path gt is a URL that specifies the configuration file location Separate multiple URLs with a semicolon Supported protocols include TFTP FTP and HTTP If the path contains more than one URL the LifeSize system tries the URLs in the order listed and uses the first file that exists For example if the path is the following http example config fishtank cfg ftp example other fishtank cfg the system attempts to obtain the configuration file f ishtank cfg from the web server at http example config fishtank cfg If the file does not exist at that location the system attempts to obtain the configuration from the FTP server at ftp example other fishtank cfg If the server requires a username and password to access the file for example to log into an FTP server you can include the username and password in the URL For example ftp lt username gt lt password gt example other fishtank cfg where lt username gt is the user name and lt password gt is the password required for the login The user name and password must not contain a semicolon Each URL can also contain the following escapes to make the configuration unique to the system Escape Replacement Value M Replaced with the MAC address Use the underscore character to replace the colon between bytes The MAC address resolves to a hexadecima
44. imeout 10 minutes X Sleep Timeout 10 minutes X Hide IP Addresses Disabled Clear Last Number Dialed Disabled Administrator Preferences Appearance Backgrounds Default Value Available in User User Preferences Backgrounds Preferences Display 1 Background Image Default X Display 1 Background Color Sky Blue X Administrator Preferences Appearance Layout Default Value Available in User User Preferences Appearance Preferences Picture In Picture Auto X 60 LifeSize Passport User and Administrator Guide Administrator Preferences Appearance Displays Default Value Available in User Preferences Display 1 No default information field Display 1 Resolution Auto Display 1 Energy Saver Disabled Diagnostics Administrator Preferences Diagnostics High Definition Camera 1 Default Value Available in User User Preferences Diagnostics High Definition Camera 1 Preferences HD Camera 1 Auto Exposure Full Frame X HD Camera 1 Brightness 0 X HD Camera 1 White Balance Auto X Camera Anti Flicker Auto X HD Camera 1 Color Temperature 0 X Administrator Preferences Diagnostics Color Bars Default Value Available in User Color Bars Not configurable used to calibrate display Preferences Administrator Preferences Diagnostics Call Counters Value Available in User Preferences Since System Reset
45. inistration interface or from the command line Read more at Managing Your System Administrator and User Passwords Change the user and administrator passwords during initial configuration or in Administrator Preferences Security Passwords Passwords can be up to 16 characters in length and contain any combination of the numbers 0 9 and the symbols star and pound The default administrator password is 1 2 3 4 LifeSize recommends that you protect the administrator preferences with a secure password Set a user password to control access to User Preferences screens By default the user password is not set If you set a user password you can also access the User Preferences screens with the administrator password 15 LifeSize Passport User and Administrator Guide Enabling Communication with Other Systems Depending on your environment you may need to make the following additional adjustments to the configuration of your LifeSize system and your network after installing but before using the system Static NAT If you choose to place your video communications systems in a private LAN you must use Network Address Translation NAT to communicate with outside systems This may include enabling static NAT on your LifeSize system Read more at Using LifeSize Systems in a Private LAN with NAT and Enabling NAT Firewall If your LifeSize system communicates with other devices through a firewall you must configure
46. istrator Preferences Security General the following occurs HTTP Telnet and SNMP in Administrator Preferences Security General are automatically set to Disabled and unavailable for configuration Login access to the command line interface through SSH is disabled NOTE The current value for the SSH preference does not change 802 1x Authentication in Administrator Preferences Network General is automatically set to Disabled and unavailable for configuration The License Keys button on the Administrator Preferences System screen is unavailable H 235 AES Security in Administrator Preferences Security General is automatically set to Enabled if not already set to Enabled or Strict SIP Signaling in Administrator Preferences Communications SIP is set to Auto The system reboots after you exit the Administrator Preferences Security General screen A red icon appears in the status bar on the main page until the system completes the configuration changes to enable FIPS security FIPS 140 2 Security Enabled appears above the Security button on the Administrator Preferences screen after the system reboots When FIPS 140 2 is set to Enabled you cannot upgrade the system software you must first set FIPS 140 2 to Disabled Ensure that HTTP and SSH are set to Enabled before attempting to perform an upgrade If you change FIPS 140 2 from Enabled to Disabled the following occurs Preferences that were unavail
47. l number with lowercase letters S Replaced by the system model passport l Replaced by the assigned IP address If a machine name or IP address is used alone as a path element the following path is substituted tftp lt name gt M cfg tftp lt name gt S cfg where lt name gt is the IP address or DNS name in the path For a LifeSize Passport system with a MAC address of 00 13 FA 00 12 33 and an IP address of 10 10 22 77 the following path resolves to search for a configuration file at the following four locations http example configs fishtank cfg example ftp example I cfg 1 http example configs fishtank cfg 2 tftp example 00_13_fa_00_12_33 cfg 3 tftp example passport cfg 4 ftp example 10 10 22 77 cfg LifeSize Passport User and Administrator Guide 20 NOTE In the previous example the MAC address 00 13 FA 00 12 33 is replaced with 00_13_fa_00_12_33 The first file found is used If the checksum of the file is different from the last configuration file loaded into the system the new file is used NOTE Setting preferences that result in a system reboot for example port ranges or SIP preferences may cause the system to reboot when the configuration file is loaded into the system Because the checksum for the configuration file in this case is the same the file is not loaded again The actual configuration changes are applied when the system is fully booted This may cause pr
48. lifesize com support LifeSize Passport User and Administrator Guide Section 1 Using LifeSize Passport Getting Started When your LifeSize system is idle a screen saver appears or the screen is black An incoming call or pressing any button on the remote control automatically activates the system Point the remote control at the IR receiver typically located on the camera or the codec not the screen to activate the system The navigation bar at the bottom of your LifeSize system s main screen contains icons that correspond to buttons on the remote control As you use the arrow keys on the remote control to navigate to different parts of the screen the icons change depending on available actions Use the remote control to perform the following tasks Placing answering and ending a call From the main screen select Video Call or Voice Call and press OK Enter the number and press to place a call Press OK to answer a call and to end a call Read more at Placing a Call Automatically Answering Calls and Managing a Call Controlling a near or far end camera To adjust a near end PTZ camera when the system is idle press the near far e2 camera button During a call press O to switch between the near and far end cameras Read more at Controlling a Far End Camera Selecting a screen layout Press eD to change the screen layout during a call Read more at Managing Video Layouts Initiating a pre
49. lt remote access through a telnet session is disabled To enable remote access through a telnet session set Administrator Preferences Security General Telnet to Enabled LifeSize MIBs By default LifeSize video communications systems are SNMP enabled devices that support SNMPvs With a LifeSize custom MIB compiled on your SNMP manager and an SNMP user configured on your LifeSize system you can monitor and configure LifeSize video communications systems from your SNMP manager console LifeSize MIBs are available for download as ASCII text files at lifesize com support By default remote access to a LifeSize system through SNMP is enabled To disable remote access through SNMP set Administrator Preferences Security General SNMP to Disabled LifeSize Control With LifeSize Control administrators can manage video systems across the enterprise LifeSize Control features include resource scheduling monitoring reporting and remote upgrading Viewing Recent Configuration Changes To quickly access a preference that has been recently changed navigate to Administrator Preferences Recent Preferences that have dependencies on other preference settings such as H 323 and SIP server preferences may not appear in Recent NOTE Upgrading the system software removes all preferences from Recent 17 LifeSize Passport User and Administrator Guide 18 Configuring Network Usage Configure preferences t
50. m uses only the SIP protocol 31 NOTE If H 323 and SIP are both disabled a warning message indicates that video calls cannot be placed or received with this configuration Read about SIP preferences at Configuring SIP Settings Preference Description Default Value H 323 When H 323 is enabled you can specify an H 323 name or Enabled extension to use when placing a call The H 323 name and extension identify the device to the gatekeeper Any registered device can dial another using this name and extension H 323 Name Optional value that is used when a gatekeeper is configured and Conference Room requires the system to register with an H 323 ID plus the last 2 bytes of the MAC address H 323 Extension Optional value that is used when a gatekeeper is configured and last 2 bytes of the requires the system to register with an E 164 number or extension MAC address Gatekeeper ID Set only when required by the gatekeeper for example for No default configurations with multiple gatekeepers The Gatekeeper ID must match the gatekeeper ID configured for the gatekeeper to which the system is registering Do not configure this preference if the gatekeeper does not require it as this may result in failure to register with the gatekeeper Gatekeeper Mode Allows you to choose a gatekeeper Set this preference to Auto if Disabled you wish to have the system automatically discover a gatekeeper set to Manual t
51. n the system configuration settings You may need to reset the system to its default state to correct problems or to return to a known configuration Reset the system from the user interface or manually with the Reset button on the back of the codec Resetting a System from the User Interface 1 From the System Menu access Administrator Preferences System System Reset 2 Enter the administrator password The system automatically reboots and the administrator password is reset to the default value 1 2 3 4 The user password also resets to a blank password Users can then access User Preferences without a password The system prompts you to complete the Initial Configuration NOTE If you reset the system using a remote access method you must complete the reset from the user interface by navigating through the initial configuration screens and pressing OK when prompted to save the configuration Resetting a System Using the Reset Button Manually reset the system using the Reset button on the back of the codec You can also reset the system to default settings using the alternate software image installed on the system Typically the alternate software image is the version that the system used before the last software upgrade NOTE You can use the reset button without removing power to the system Press and hold the reset button The blue LED on the front of the codec changes color or behavior approximately every five seconds
52. nd international treaty provisions No part of the document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission from LifeSize Communications Trademark Acknowledgments LifeSize the LifeSize logo and other LifeSize marks are registered trademarks or trademarks of Logitech All other trademarks are the property of their respective owners Patent Notice For patents covering LifeSize products refer to lifesize com support legal Contacting Technical Services LifeSize Communications welcomes your comments regarding our products and services If you have feedback about this or any LifeSize product please send it to feedback lifesize com Refer to lifesize com support for additional ways to contact LifeSize Technical Services
53. nd press OK LifeSize Passport User and Administrator Guide Copying Removing and Editing Entries Copy remove or edit an entry by accessing the directory O selecting the entry and pressing B Depending on the entry the following options may be available Copy to When you access the corporate directory you can copy an entry to the local directory local Remove Selecting this option removes the entry from the local or meetings directory Edit Modify values in the Edit Directory Entry or Edit Meeting Entry dialog box If necessary press Q to change the method of text entry for text fields 13 LifeSize Passport User and Administrator Guide Section 2 Configuring LifeSize Passport This section describes how to administer your LifeSize video communications system Initial configuration At installation your LifeSize system prompts you to configure basic required settings Initial configuration screens also appear after you restore the system to default settings Read more at Initial Configuration Passwords Manage user and administrator passwords Read more at Administrator and User Passwords System management Manage your system with the remote control through a browser SSH or Telnet session with MIBs or with LifeSize Control Learn more at Managing Your System Network Configure network preferences Read more at Configuring Network Usage and Configuring your LifeSize Sy
54. ning the range of port numbers to enter in Reserved Ports Maximum Connections for Required Ports for an H 323 Call Required Ports for a SIP call LifeSize Passport Two way video call and a 8 UDP 60000 60007 8 UDP 60000 60007 presentation 2TCP 60000 60001 Two way video call with a 10 UDP 60000 60009 10 UDP 60000 60009 presentation and an audio call 4 TCP 60000 60003 Using LifeSize Systems in a Private LAN with NAT If you choose to place your video communications systems in a private LAN you must use NAT to communicate with outside systems This may include enabling static NAT on your LifeSize system On your firewall whether standalone or built into your router you must do one of the following e Use one to one NAT and open the Call Setup and Media Ports over that connection bidirectionally with an access list e Forward the Call Setup and Media Ports to your LifeSize system Refer to Restricting Reserved Ports and your firewall vendor s documentation for more information Enabling NAT NAT enables communication between devices on your LAN that have private IP addresses and devices that are accessed through a public IP network Static NAT ensures that the same public IP address always maps to a system s private IP address so that data from the public network intended for the private system can be routed to the system reliably If you are using static NAT to associate a public IP address wi
55. nt support on a LifeSize system configure the H 323 preferences in Administrator Preferences Communications H 323 as described in Configuring H 323 Settings with the following exceptions 1 Choose Manual for Gatekeeper Mode 2 For Gatekeeper IP Address 1 and Gatekeeper Port 1 enter the IP address and port number of the H 460 server that is configured in your environment 3 Choose Enabled for H 460 4 Navigate to Register and click OK NOTE If you enable H 460 and specify the IP address and port number of a secondary gatekeeper with Gatekeeper IP Address 2 and Gatekeeper Port 2 the system ignores the secondary gatekeeper Configuring SIP Settings By default LifeSize systems support Session Initiation Protocol SIP Disable support for SIP calls in Administrator Preferences Communications SIP when the system is not in a call When you disable SIP the system uses only the H 323 protocol NOTE If H 323 and SIP are both disabled a warning message indicates that video calls cannot be placed or received with this configuration Read about H 323 preferences at Configuring H 323 Settings Preference Description Default Value SIP When enabled allows you to specify a SIP name to use when placing a_ Enabled call SIP Username SIP username for the device LifeSize Authorization SIP server authorization username Set a value only if required by the No default Name registrar or proxy Authoriz
56. o manually choose a gatekeeper If set to Manual specify the IP address and port for the primary gatekeeper H 460 Specifies firewall traversal of H 323 calls using H 460 protocols Disabled Read more at Enabling H 460 Support for H 323 Calls H 323 Tunneling Optional value that instructs the system to send all signaling and Disabled media through the HTTP tunnel Gatekeeper IP Allows you to configure a secondary H 323 gatekeeper No defaults Address 2 and Gatekeeper Port 2 Gatekeeper Allows you to specify a username and password for the gatekeeper Disabled Authentication When you select Register in Administrator Preferences Communications H 323 icons in the status bar indicate the status of the registration process with the H 323 gatekeeper The yellow H 323 icon A323 appears when your LifeSize system is trying to register with the gatekeeper If the registration fails the red H 323 icon QE appears If the system is registered to a gatekeeper the system reports its status LifeSize Passport User and Administrator Guide 32 Enabling H 460 Support for H 323 Calls LifeSize systems support the H 460 protocol for firewall and NAT traversal of H 323 calls You must have an H 460 server configured in your environment for this feature to function properly NOTE If you configure H 323 settings and enable H 460 support the system ignores preferences in Administrator Preferences Network NAT To enable H 460 clie
57. ome firewall vendors may call this feature dynamic packet filtering Refer to your firewall vendor s documentation for more information LifeSize Passport User and Administrator Guide 27 Configuring Appearance Configure how to display information on your system in Administrator Preferences Appearance Picture in Picture With Picture In Picture PIP enabled the primary input always appears Change the default setting so that PIP never or always appears in Administrator Preferences Appearance Layout Display Preferences Specify display types resolutions and energy management options in Administrator Preferences Appearance Displays Typically you configure display resolutions when you install your system or change a display and when you troubleshoot display issues Refer to the LifeSize Passport Installation Guide for more information Set Display Energy Saver to Enabled for connected displays to turn off the signal that the LifeSize system sends to the display when the system goes to sleep LifeSize recommends that you test this feature for compatibility with your display before using it in your environment Some displays may appear black when the signal from the system is no longer received but not enter an energy saving state Other displays may recognize the loss of the signal and show text indicating this state This may result in the text image burning into the screen Some displays may recognize the loss of the signal an
58. ommand to change the CLI password the default CLI password is lifesize You can disable SSH and web access on the system Telnet access is disabled by default Read more at Managing Your System Call Setup and Media Ports To place calls to other systems through the firewall you must configure your firewall to allow incoming and outgoing traffic to the system through the following TCP port 1720 H 323 call negotiation UDP port 5060 SIP call negotiation TCP port 5060 SIP call negotiation if TCP signaling is enabled for SIP calls Refer to Configuring SIP Settings TCP port 5061 TLS signaling in SIP calls if TLS signaling is enabled Refer to Configuring SIP Settings Required TCP and Range specified in Administrator Preferences Network Reserved Ports UDP ports LifeSize Passport User and Administrator Guide 24 Restricting Reserved Ports To place calls to other devices through a firewall you must configure your firewall to allow incoming and outgoing traffic to the LifeSize system through the reserved ports Users placing calls through a firewall to systems with public IP addresses may experience one way audio or video if the firewall is not properly configured to allow two way video and audio traffic By default LifeSize systems communicate through TCP and UDP ports in the range 60000 64999 for video voice presentations and camera control LifeSize systems use only a small number of these port
59. one of these methods The system automatically disables the other method to prevent duplicate entries from appearing in the corporate directory The status enabled or disabled appears in Administrator Preferences Directory The connection status of the LDAP installation also appears on this page and on the System Information page Connection status can appear as one of the following values LDAP Connection Status Description Unregistered LDAP preferences are not configured Registered LDAP preferences are configured The last attempt by the LifeSize system to contact the LDAP server and receive data was successful Unreachable LDAP preferences are configured but the LDAP hostname is invalid or the service does not exist Unauthorized LDAP preferences are configured but the username or password is invalid Invalid Syntax LDAP preferences are configured but the base Distinguished Name DN is invalid Failed LDAP preferences are configured but an unexpected failure occurred LifeSize Passport User and Administrator Guide 41 Configuring Auto Discovery Auto discovery enables LifeSize systems on your network to pass address information to other LifeSize systems automatically When a LifeSize system joins a network by default it sends a broadcast packet to the local subnet to announce its presence Any LifeSize system on the local subnet that receives the packet and has Auto Discovery set to Enabled repli
60. or Guide Far video Layout 2 3 Far and near video swap positions Near video disappears Two way Call with Presentation Layouts 1 6 and 2 6 Presentation Layout 2 6 Presentation and near video swap positions Near video disappears Layouts 4 6 and 5 6 Far video Layout 5 6 Far and near video swap positions Near video disappears Controlling a Far End Camera Layout 3 3 Far video Near video Layout 3 6 Presentation Near video Layout 6 6 Far video Near video Control a far end PTZ camera during a video conference in the same way you control a near end PTZ camera if the far end camera is enabled properly LifeSize Focus does not support camera control During a video call a camera icon appears in the video image of the participant whose camera you are controlling An orange camera icon O indicates control of the primary near input A blue camera icon 2 in a far end video image indicates control of the far end camera By default the near camera is selected LifeSize Passport User and Administrator Guide Selecting a Far End Camera Do the following from any call screen 1 Press the near far camera button The blue camera icon appears in the far end video image in the call 2 If more than one video participant is connected continue to press O until appears in the far end video image of th
61. ot disturb feature from any call screen during a call as follows 1 Press OK on the remote control to display the Call Manager 2 Use the arrow keys to navigate to Do Not Disturb 3 Press OK If you receive an incoming call during a call and Auto Answer Multiway Call is set to Disabled you can choose Do Not Disturb which ignores the incoming call and prevents other calls from interrupting for the duration of the call The caller hears a busy signal Calls missed while the do not disturb feature is enabled appear in the REDIAL list on the main screen Using System Do Not Disturb Enable the system do not disturb feature to show only the background image of the main screen with the status and navigation bars and a system do not disturb message The system responds only to the volume control buttons and the OK button on the remote control Callers hear a busy signal and missed calls appear in the REDIAL list Consider using this feature if you are using the meeting room for a purpose other than a video conference and do not wish to be disturbed by incoming calls To enable this feature follow these steps 1 From the main screen press Q to access the system menu 2 Use the down arrow key to select Do Not Disturb 3 Click OK A dialog box indicates that the system do not disturb feature is enabled 4 Press OK to return the system to normal operation Managing a Call During a call you can view call status manage audio output and vi
62. oting topics search the LifeSize Knowledge Base From lifesize com support click Knowledge Base As your system initializes one or more of the following icons may appear in the user interface Icon Condition Indicates that the communication subsystem is initializing If this icon reappears after the system has 2o booted a problem has occurred Reboot the system Indicates that the system is initializing functionality on the main screen is disabled and no entries ea appear in the REDIAL list This icon also appears when a new device is connected to the system after the system boots and disappears when the device is ready If this icon persists a problem has occurred and rebooting the system is necessary Indicates that the system is enabling FIPS security Adjusting Room Lighting Ensure that the system maintains the best possible image quality by altering the lighting and background colors of your environment If light levels are too low you may consider adding artificial lighting Indirect light from shaded sources or reflected light from pale walls often produces excellent results Avoid the following e Direct sunlight on the subject matter the background or the camera lens which creates harsh contrasts e Direct illumination of the subject matter and camera lens e Colored lighting e Harsh side lighting or strong light from above Improve dim scenes by Adjusting Camera Brightness LifeSize Passpor
63. properly connected on the display and that the display cable is connected to the HD output on the codec If the video image and user interface appear washed out or too bright examine your HDTV input settings to make sure the HDTV has the appropriate resolution Some HDTVs particularly plasma displays allow you to configure the native resolution of the input device from the HDTV administration interface Poor Quality Display If the colors on the display appear incorrect verify that the display cable is properly connected to the display Poor Quality Far End Video During a call the LifeSize system automatically selects the best video algorithm for the video source and capabilities of the remote system If you experience poor motion handling or visible tiling in the far end picture during a video call contact your administrator LifeSize Passport User and Administrator Guide 65 Audio Issues A LifeSize system automatically selects the best audio algorithm for the call rate and the remote system s capabilities The following issues are related to the audio quality Problematic Sound Quality If you are unable to hear the ringer when an incoming call arrives adjust Ring Tone Volume in User Preferences Audio Muffled audio reception from the far side may be caused by highly reverberant rooms If you are experiencing poor audio reception add more sound absorbency to the room and speak in close proximity to the microphone Deg
64. radation in the audio quality can also be caused by faulty microphones or dust and debris on the microphones Do not use any kind of liquid or aerosol cleaner on LifeSize devices that include microphones A soft slightly damp cloth should be sufficient to clean the top surface of the units Distorted Audio Ensure that speakers are not obscured or damaged at either end of the call Ensure both ends are not muted Verify that the audio out cables are properly connected to the display and that external speaker systems are powered and configured correctly Skype Audio Issues LifeSize Focus Microphone Range To enhance audio performance Skype users on LifeSize Passport should position themselves between 70 centimeters 2 feet and 1 meter 3 feet from LifeSize Focus Audio Distortion To prevent audio distortion place the speakers far away from the microphone and set the speaker volume to low Power and Connectivity Issues If a call does not successfully connect verify that you dialed a working number and that the far end is powered on and available Verify that the network is ready and available Network status is indicated at all times in the status bar If the LifeSize system is connected to the local network a green network status icon appears A yellow 57 or red sty network status icon indicates a problem with the network connection You may need to reboot a system that is not responding to commands from the remote control Life
65. re you have a valid upgrade image 2 Reboot the system 3 Attempt the upgrade again 4 Ifa second attempt fails note the error code returned 5 If problems persist contact your LifeSize Partner or LifeSize Technical Services Upgrade Error Codes Code Problem Description 1 Internal error The system is missing critical files 2 Switch to upgrade failed The command to set the active partition failed 3 Write failed A write failure occurred while copying the image to the upgrade partition This typically occurs when you use an upgrade image for another LifeSize product 4 Read failed Reading incoming data failed during the image upload This typically occurs if the connection is broken during the upload 5 Upgrade script failed After the image successfully uploads the system runs an upgrade script for final processing This error indicates a failure in the script This typically occurs when you use an upgrade image for another LifeSize product 6 Unable to run upgrade The system was unable to run the upgrade script This typically occurs script when you use an upgrade image for another LifeSize product LifeSize Passport User and Administrator Guide Code Problem Description 7 Unable to mount upgrade After the image was copied to the system the system failed to mount the partition image This typically occurs if the upgrade image is corrupt or when you use an upgrade image for another Lif
66. rface The default is English Passwords Manage the administrator and user passwords Read more at Administrator and User Passwords System identification Set the location time zone system name video number and voice number Communications Select the video and voice protocols Read more at Configuring Dialing Options Network By default DHCP is enabled on LifeSize systems If you disable DHCP you must specify the system s IP address subnet mask and default gateway Read more at Specifying a Locally Configured IP Address Enter the hostname of the system and the IP addresses to configure DNS servers if you do not have a DHCP server that automatically sets a DNS server Read more at Specifying the Hostname and DNS Servers If you set the network speed ensure that the option matches the speed and duplex configured on your network switch Read more at Specifying Network Speed The system shows the date and time automatically with DHCP enabled or when you specify the hostname or IP address of an NTP server Read more at Specifying an NTP Server Audio By default the system detects attached audio input devices and selects the active microphone To adjust audio preferences refer to the following e Selecting the Active Microphone e Adjusting the Active Microphone Volume e Testing primary audio output NOTE After initial configuration manage these preferences from the main interface through the web adm
67. ries Disabling Access to the Local Directory By default users can add remove or modify entries and place calls from the local directory Disable user access to the local directory by setting Local Directory to Disabled in Administrator Preferences Directory General Disabling access to the local directory also disables the following e Saving entries from the REDIAL list to the local directory e Copying corporate directory entries to the local directory e Selecting entries from the local directory when creating an entry in the meetings directory e Accessing the Skype contact list Even if access is disabled from the user interface you can access the local directory on the Directory page in the web administration interface Read more at Managing Directories from the Web Administration Interface Populating the Corporate Directory Users can place calls from the directory by selecting a number to dial from a list of stored numbers The corporate directory is H 350 compliant and can store up to 1000 entries in alphabetical and hierarchical format All users can manage entries in the local and meetings directories Only administrators can manage entries in the corporate directory Populate the corporate directory by configuring Auto Discovery preferences or Lightweight Directory Access Protocol LDAP preferences in Administrator Preferences Directory By default auto discovery is enabled and LDAP is disabled You can enable only
68. s during a call The exact number depends on the number of participants in the call the protocol used and the number of ports required for the type of call video or voice To minimize the number of UDP and TCP ports that are available for communication restrict the range by changing values in Administrator Preferences Network Reserved Ports LifeSize recommends that the range you choose if other than a subset of the default range begins with a port number greater than 10000 The UDP range must start with an even number and end with an odd number to include an even number of total ports For a range that starts at 62000 set the lower end to 62000 and the upper end to 62055 to allocate a range of 56 ports NOTE Changing the TCP range causes an automatic reboot of the system The following tables identify the number of ports required per connection by protocol and the type of call Required ports for an H 323 two way call Call Type Number of Required UDP and TCP Ports Video 8 UDP ports 6 if presentations are disabled 2 TCP ports Voice 2 UDP ports 2 TCP ports Required ports for a SIP two way call Call Type Number of Required UDP Ports Video 8 UDP ports 6 if presentations are disabled Voice 2 UDP ports a Dual video with third party devices requires one additional port LifeSize Passport User and Administrator Guide 25 Use the following information as a guide when determi
69. s during a call press Dialing a Number from the Main Screen 1 Use the arrow keys on the remote control to select Video Call or Voice Call and press OK 2 Enter the number you wish to call The last number entered appears by default Press to delete the number 3 Press call Additional options Edit options Before placing the call you may edit the number as follows e Press 0 to delete a character e Press O to change the text entry method By default text entry is numeric and 123 appears at the bottom of the screen To enter a hostname such as meetingroom company com select the abc option Use the 0x1a option to enter an IPv6 address when your LifeSize system is connected to an IPv6 network If IPv6 addressing is enabled the IPv6 address appears on page 1 of System Information e Press Q to display the keyboard from which you can enter alphanumeric characters Use the arrow keys to navigate to the character you wish to enter and press OK Video Calls Only Press OK to exit the field Maximum video Set the maximum bandwidth for video calls by navigating to the list next to the entry box for bandwidth numbers and pressing OK Use the arrow keys to select a maximum bandwidth for the call and then press OK Placing a Call from the REDIAL List To place a call from the REDIAL list on the main screen use the arrow keys on the remote control to select an entry and press OK The REDIAL list stores up
70. sentation through LifeSize Virtual Link With LifeSize Virtual Link installed on your laptop LifeSize Passport can share IP based presentation data during a call When LifeSize Virtual Link initiates the presentation click OK from the LifeSize Passport prompt Read more in the LifeSize Virtual Link Installation Guide Download LifeSize Virtual Link from lifesize com support Using Skype Log in to Skype From the main screen select Voice Call and press OK Enter the Skype username and press Read more at Using Skype to Place Calls Creating a recording With LifeSize Video Center configured you may create an out of call recording Read more at Creating a Recording Placing a Call Place a video or voice call with your LifeSize system as follows e When placing a video call using the remote control dial phone numbers or IP addresses by Dialing a Number from the Main Screen e Placing a Call from the REDIAL List on the main screen or Placing a Call from the Directory A video icon represents a video call in progress A voice icon represents a voice call LifeSize Passport User and Administrator Guide By default the system information status bar and navigation bar are hidden after a call has been connected for 10 seconds These items reappear after interaction with the system Adjust the fade out interval in User Preferences Appearance Fade Out Timeout To hide or show user interface element
71. sh to download 4 Download the upgrade to a local directory on your system 5 Access the web administration interface by entering the IP address of your system in a supported web browser and logging in 6 Click the Maintenance tab 7 Click System Upgrade 8 If your upgrade requires you to reset the system to the original default settings select Reset to Default State 9 Browse for the upgrade file you downloaded in step 4 LifeSize Passport User and Administrator Guide 45 10 Click Upgrade 11 1 13 2 NOTE If calls are connected to the system a dialog box prompts you to continue or cancel the upgrade Click Yes to continue with the upgrade and disconnect the active calls The upgrade may take several minutes Do not disrupt the upgrade process During an upgrade a status screen appears users cannot cancel the screen and the system rejects incoming calls A system upgrade status message appears when the upgrade is complete Close the status and the administrator configuration windows If you selected Reset to Default State in step 8 you must reconfigure your system Read more at Initial Configuration To access all web administration options after an upgrade or downgrade close your web browser clear the browser cache and reopen your web browser Troubleshooting Upgrade Failures If attempts to upgrade software for your LifeSize system fail follow these steps 1 Ensu
72. stem for Firewall Traversal Appearance Configure video layout and display preferences Read more at Configuring Appearance Calls Manage call bandwidth and set a maximum call time Read more at Configuring Call Preferences Communications Control the protocols the system uses during calls Read more at Configuring Communications Preferences Audio Select the active microphone and adjust audio levels Read more at Configuring Audio Behaviors Video Control cameras and video quality Read more at Configuring Video Behaviors Security Enable FIPS 140 2 and H 235 AES security Read more at Configuring Security Preferences Directories Manage the local corporate and meetings directories Read more at Directories Interface lock Lock the interface and cameras Read more at Locking the Interface Maintenance and upgrade Learn how to upgrade system software update license keys and restore a system to its default settings at Maintaining Your System NOTE Administrator functionality is password protected 14 LifeSize Passport User and Administrator Guide Initial Configuration At the end of the installation process your LifeSize system prompts you to configure preferences required for the system to start The initial configuration screens also appear when you perform a system reset Read more at Restoring Default Settings Language Select the language to display in the user inte
73. strator Guide 29 Configuring Call Preferences All users can set auto answer options for calls and specify the maximum number of entries to appear in the REDIAL list Read more at Automatically Answering Calls and Managing the REDIAL List Administrators configure additional call preferences in Administrator Preferences Calls Managing Bandwidth Specify the maximum bandwidth that an outgoing or incoming call uses by setting Outgoing Call Bandwidth or Incoming Call Bandwidth in Administrator Preferences Calls The value for Outgoing Call Bandwidth becomes the maximum value that users can choose from the dropdown menu when manually placing a call from the main page or when specifying a bandwidth in a directory entry If a user specifies Auto for the bandwidth when placing a call the outgoing bandwidth becomes the starting point for negotiating bandwidth when the call connects In addition the system uses the appropriate bandwidth based on the following e display resolution and frame rate of the device 1080p30 or 720p60 e capability of the input device Outgoing Total Bandwidth and Incoming Total Bandwidth set the maximum amount of network bandwidth to use for all outgoing and incoming calls Auto Bandwidth addresses how the system responds to packet loss during a call When set to the default of Enabled the system attempts to use the best available bandwidth after the call connects Selecting a Maximum Call Time Control the amo
74. t SNMP user Consider using System Save as part of regular system maintenance System Restore restores a system configuration using the saved configuration file To customize a configuration edit the file manually before restoring it If you use a system configuration file for multiple systems ensure that you edit unique settings such as the system name or other credentials NOTE Configuration preferences and options vary across LifeSize system models and software releases Restoring a system configuration using a file saved from a different model or software release may produce unexpected results LifeSize recommends that you restore a configuration that was saved from the same system or the same system model and software release 49 LifeSize Passport User and Administrator Guide 50 Saving a System Configuration 1 In the web administration interface navigate to Preferences System System Reset If you wish to save system passwords in the file select Save passwords Passwords saved with this option are not encrypted Click System Save In the Download file dialog box click Yes When prompted choose a location in which to save the configuration file and then click Save Restoring a System Configuration NOTE Ensure that a saved configuration file exists before performing a restore If you chose not to save passwords when you saved the configuration file passwords appear in the file as tokens surrounded by
75. t User and Administrator Guide 64 Camera Issues If you are unable to pan tilt or Zoom a camera that has these capabilities ensure that the remote control contains three AAA batteries that are in good working condition Verify that no objects are obstructing the sensor on the front of the camera and that the LED on the front of the camera flashes bright blue when you use the remote control to perform a task If the camera does not display video ensure that the camera is connected to the LifeSize system with a camera cable to the appropriate camera input or contact your administrator Verify that the blue LED on the front of the camera is lit which indicates that power is active and reboot the system if necessary to verify that the camera turns on To reboot the system access User Preferences Diagnostics System Reboot Read more at Using Camera Diagnostic Preferences Packet Loss Packet loss can result in noticeable video or audio performance issues and can be caused by signal degradation over the network medium oversaturated network links corrupted packets rejected in transit faulty networking hardware and misconfigured system drivers or network applications Refer to the technical note Troubleshooting Packet Loss for steps you may take to address packet loss Display Issues The following issues are related to the user interface or the display Display Failures If data does not appear on the display ensure cables are
76. t disable IPv4 addressing on your system Enable IPv6 addressing in Administrator Preferences Network General IPv6 NOTE Calls placed with an IPv6 address use the H 323 protocol IPv6 addressing is not supported with the SIP protocol If your IPv6 network sends router advertisements select Auto for IPv6 Configuration to automatically assign the IPv6 address to the system If you set IPv6 Configuration to Manual you can specify a static IPv6 address for the system and the address of your IPv6 router NOTE Enabling or disabling IPv6 causes the system to reboot when you navigate to another screen The IP address that appears at the top of the main screen is the IPv4 address The IPv6 address of the system appears in the System Menu on the System Information page All other configuration preferences that require an IP address must be IPv4 addresses for example the NTP and DNS servers H 323 gatekeeper and SIP server The directory supports IPv6 addresses Users can also manually dial IPv6 addresses using the Video Call or Voice Call buttons on the main screen of the user interface and the Ox1a text entry method or screen keyboard Before placing the call press C to change the text entry method to 0x1a Configuring Quality of Service Specify network Quality of Service QoS settings in the Administrator Preferences Network Network QoS preferences Set these preferences according to the settings used in your network
77. th the private IP address of your LifeSize system you must configure your LifeSize system to work with your static NAT server Set Administrator Preferences Network NAT Static NAT to Enabled Enter the public IP address hostname or fully qualified domain name of your system in NAT Public IP Address The default entry method for this preference is numeric To enter text press to change the entry method to text The following functions are not supported if your system is accessed from a web browser outside a firewall and static NAT is enabled Instead execute these functions from within the firewall e system upgrade e directory import e background image import LifeSize Passport User and Administrator Guide 26 Testing your NAT Environment If your firewall does not employ a feature set that performs H 323 or SIP NAT you must enable NAT on your private LifeSize system 1 Place a call from a system on the Internet to your system in the private LAN If your private system connects within the first 2 seconds after answering your NAT configuration is working properly If the call does not connect after answering and disconnects after 30 to 50 seconds the reserved port settings on your codec do not match the settings on your firewall Ensure that the system and firewall settings for UDP TCP ports match 2 If you still cannot place a successful call you may have to disable the stateful packet inspection feature on the firewall S
78. that you wish to dial 4 Press OK to place the call LifeSize Passport User and Administrator Guide 12 Browsing the Directory Browse the directory using the alphabetical or hierarchical method When you use the alphabetical method the entries appear in alphabetical order and you can select an alphabet group in the Browse column to quickly navigate to an entry Hierarchies are predefined organizational units similar to folders or directories on a computer system Place an entry into a hierarchy when you create the entry or at any time by editing the Hierarchy field Using the hierarchical method select a hierarchy in the Browse column to locate an entry To move down one level in Browse press OK To move up one level press _ Use the Q and Q buttons to move up or down a page of entries when an entry is selected Adding an Entry to the Local or Meetings Directory Create up to 1000 entries in the local directory and 100 entries in the meetings directory 1 From the main screen press to access the directory 2 Using the arrow keys select the Local or Meetings directory 3 Select Add New Entry and press OK 4 Doone of the following Local directory Use the arrow keys to select fields in the New Directory Entry screen Press OK to enter a value in a selected field Enter a system name video and voice numbers and IP address or ISDN numbers NOTE If necessary press to change the method of text entry for text
79. to 15 recently dialed numbers The last call placed always appears at the top of the list Unless it is locked the oldest entry in the list is automatically removed when the system receives a call after the maximum number of entries has been reached Each entry includes the name of the system called and an icon that indicates whether the call was a voice a or video jp call If the system receives a call but does not answer it the call appears in the REDIAL list as a missed call The symbol appears next to the name in the entry Adjust the maximum number of entries in the REDIAL list in User Preferences Calls Maximum Redial Entries You can also remove or lock entries and add entries from the REDIAL list to the local directory For more information refer to Managing the REDIAL List LifeSize Passport User and Administrator Guide Using Skype to Place Calls Logging in to Skype To place or accept Skype calls with LifeSize Passport you must first log in to Skype from your LifeSize Passport system 1 From the main screen press 2 Select Skype and click OK 3 If prompted enter the password for the video system in the User Login dialog box 4 Enter your Skype name and password 5 Select Log In and click OK Your Skype contact list is added to the local directory When you log out your Skype contact list is removed from the local directory If the login fails the red Skype icon appears in the status bar 6 By def
80. trol Use the audio meter to determine the best volume setting If you adjust the volume of the active microphone position yourself the same distance from the microphone as participants would be in the room during a video conference Speak and observe the color of the bars that appear in the audio meter Green bars indicate an acceptable setting at normal speaking volume Yellow bars are acceptable if you are shouting or speaking loudly Avoid settings that produce red bars in the audio meter For Active Microphone Volume LifeSize recommends a volume setting of 5 to 8 for most LifeSize MicPod configurations and 5 to 10 for most LifeSize Focus configurations Managing Video Layouts To change the screen layout of near and far end video images press E at any time during a call The number of the selected screen layout x and the total number of available screen layouts y appear in the center of the screen above the status bar as x y Screen layouts appear as one of the following types e A far end participant or a presentation when in progress appears as the largest video image e Your site the near end participant appears as the largest video image e Both video images are the same size If you choose a screen layout that shows both video images as the same size only the dominant speaker icon moves to indicate which participant is currently speaking Two way Call Layouts 1 3 and 2 3 LifeSize Passport User and Administrat
81. uce red bars in the audio meter LifeSize recommends a volume setting of 5 to 8 for Active Microphone Volume for most LifeSize MicPod applications and a volume setting of 5 to 10 for most LifeSize Focus applications Use the audio meter to visually verify that the transmit level peaks in the desired 28 to 22 dB range Adjusting Audio Levels Line Out Treble dB Adjust the higher frequencies in the sound range for the audio output Line Out Bass dB Adjust the lower frequencies in the sound range for the audio output Ring Tone Volume Select the volume level of the ring and busy tones DTMF Tone Volume Select the volume level of the DTMF and key click tones Status Tone Volume Select the volume level of status tones System Ringer Volume Select the volume level of the system ringer System Ringer Tone Select one of five preset system ringer tones LifeSize Passport User and Administrator Guide 36 Configuring Video Behaviors Administrators control cameras and video quality in Administrator Preferences Video Controlling Camera Use by Far End Users To prevent far end users from controlling your near end PTZ camera including configuring and controlling camera presets disable Administrator Preferences Video Video Control Far Control of Near Camera If you choose Enabled you can still prevent far end users from configuring and using near end camera presets by disabling Far Set of Camera Presets and F
82. unt of time that a call stays connected at Administrator Preferences Calls Maximum Call Time When this preference is set and the time expires the call stops without an option to extend Admission Control Admission control rejects calls to multiway capable systems under a heavy call load Enable or disable this preference in Administrator Preferences Calls Admission Control Hiding the Dominant Speaker Icon The dominant speaker icon indicates which participant is speaking Hide the icon by disabling Administrator Preferences Calls Dominant Speaker Icon LifeSize Passport User and Administrator Guide Configuring Communications Preferences Specify protocols the system uses during calls in Administrator Preferences Communications Disabling Multiway Calling Disable multiway calling by setting Administrator Preferences Communications General Multiway Calls to Disabled You can configure this preference only when the system is not in a call Choosing Disabled allows only one call voice or video to connect to the system Configuring Dialing Options Choose video and voice dialing options during initial configuration or in Administrator Preferences Communications General Dialing Option Preference Default Value Video e Auto enables the system to determine the best method to use to Auto place calls e IP Voice e VoIP uses H 323 or SIP VoIP e H 323 e SIP When voice dialing is set to VoIP
83. uration or in Administrator Preferences Audio Active Microphone The options that are available for the Active Microphone are Auto default Microphone In and Camera 1 specifies LifeSize Focus as the active microphone When Active Microphone is set to Auto the default or if the option selected is not connected to the codec the system automatically attempts to select Microphone In and then Camera 1 in that order Adjusting Audio Volume Adjusting the Active Microphone Volume Adjust Active Microphone Volume in User Preferences or Administrator Preferences Audio Volume preferences for audio inputs appear with a bar graph audio meter next to the slider The audio meter expands below the slider when you select the slider and press OK saa MUN am The audio meter displays the level of the transmitted voice in decibels dB root mean square RMS below digital full scale DFS The meter is accurate to 1 dB The maximum level is 0 dB Levels below 50 dB are not displayed and indicate a very quiet or inactive input Typical levels during a call peak around 28 to 22 dB DFS 34 LifeSize Passport User and Administrator Guide 35 To set the level for your audio input position someone approximately one meter from the microphone facing it speaking at a normal volume Green bars indicate an acceptable setting at normal speaking volume Yellow bars are acceptable if you are shouting or speaking loudly Avoid settings that prod
84. utilities Using Network Utilities Troubleshoot network connection issues with your system using the ping and traceroute utilities in Administrator Preferences Diagnostics Network Utilities The ping command tests responsiveness between two devices The traceroute command tests responsiveness and traces the path of a packet from one device to the other Using Camera Diagnostic Preferences Use the camera diagnostic preferences in Administrator Preferences or User Preferences Diagnostics to adjust camera brightness and white balance and correct some types of flicker that may appear in the video Diagnostic camera preferences for camera brightness and white balance are available only if the selected camera is connected to the codec and Ready appears as the status for the camera on the System Information page LifeSize Passport User and Administrator Guide 67 Adjusting Camera Brightness Camera brightness refers to the amount of light received through the lens of the camera Improve dim scenes by adjusting room lighting and manually adjusting the camera brightness To adjust camera brightness set HD Camera Brightness in User Preferences Diagnostics High Definition Camera Adjusting Camera White Balance Camera white balance refers to how a camera references the color white which is a mixture of all colors Adjust the white balance when video color appears to be unbalanced White balance is affected by the type of light source To a
85. uto Voice Dialing VoIP Presentations Enabled Network Presentations Enabled Administrator Preferences Communications Skype Default Value Available in User Skype Preferences Skype Name No default Skype Password No default Skype Call Privacy Contacts Only Skype Auto Logout Never 56 LifeSize Passport User and Administrator Guide Administrator Preferences Communications H 323 Default Value Available in User Preferences H 323 Enabled H 323 Name Conference Room plus last 2 bytes of the MAC address H 323 Extension last 2 bytes of the MAC address Gatekeeper ID No default Gatekeeper Mode Disabled Gatekeeper IP Address 1 No default Gatekeeper Port 1 1719 H 460 Disabled H 323 Tunneling Disabled Gatekeeper IP Address 2 No default Gatekeeper Port 2 No default Gatekeeper Authentication Disabled Gatekeeper Username No default Gatekeeper Password No default Administrator Preferences Communications SIP Default Value Available in User Preferences SIP Enabled SIP Username LifeSize Authorization Name No default Authorization Password No default SIP Server Type Auto SIP Registration Through Proxy SIP Proxy Disabled Proxy Hostname No default SIP Registrar Disabled Registrar Hostname No default Internal Server No default External Server No default SIP Signaling Auto
86. v6 Router No default 54 LifeSize Passport User and Administrator Guide Administrator Preferences Network NAT Default Value Available in User Preferences Static NAT Disabled NAT Public IP Address No default Administrator Preferences Network Reserved Ports Default Value Available in User Preferences UDP Lowest Value 60000 UDP Highest Value 64999 TCP Lowest Value 60000 TCP Highest Value 64999 Administrator Preferences Network Network QoS Default Value Available in User Preferences Network QoS None DiffServ Audio Priority 46 DiffServ Video Priority 34 DiffServ Data Priority 46 IntServ Audio Priority 5 IntServ Video Priority 4 IntServ Data Priority 5 IntServ ToS None 55 LifeSize Passport User and Administrator Guide Administrator Preferences Network LifeSize Transit Default Value Available in User Preferences LifeSize Transit Disabled Transit Hostname No default Transit Username No default Transit Password No default Transit ICE Enabled Transit Signaling TCP Only Web Proxy URL No default Web Proxy Username No default Web Proxy Password No default Communications Administrator Preferences Communications General Default Value Available in User Preferences Multiway Calls Enabled Video Dialing A
87. ver Disabled Proxy Hostname Hostname or IP address of the SIP proxy server No default SIP Registrar When enabled uses a SIP registrar server Disabled Registrar Hostname or IP address of the SIP registrar server No default Hostname Internal Server Hostname or IP address of the Microsoft OCS internal server No default External Server Hostname or IP address of the Microsoft OCS external server No default SIP Signaling Preferred SIP signaling protocol To specify the signaling protocol a SIP Auto registrar must be enabled Signaling protocols are mutually exclusive that is enabling one disables the others Disabling the SIP registrar automatically sets the signaling protocol to Auto UDP Signaling UDP port number of the SIP configuration 5060 Port TCP Signaling TCP port number of the SIP configuration 5060 Port TLS Signaling TLS port number of the SIP configuration 5061 Port When you select Register and press OK icons in the status bar indicate the status of the registration process with the SIP server The yellow SIP icon SP appears when your LifeSize system is trying to register with the SIP server If the registration fails the red SIP icon appears NOTE The system reboots if you change the signaling port or enable or disable signaling 33 LifeSize Passport User and Administrator Guide Configuring Audio Behaviors Adjust audio behaviors in Administrator Preferences Audio by Selecting the Active
88. y Subnets to include a large subnet and Auto Discovery Ignored Subnets to exclude a subset of the subnet Consider a network that has several subnets with the IP address 10 and a slow network connection to devices that have a 10 85 address If you enter 10 in Auto Discovery Subnets and 10 85 in Auto Discovery Ignored Subnets the LifeSize system queries and replies to all LifeSize systems that have a 10 address except those that have a 10 85 address If you set Auto Discovery to Disabled the LifeSize system does not send a broadcast message to the local subnet and cannot discover or be discovered by other LifeSize systems Reading from an LDAP Server When you enable and configure LDAP preferences to populate the corporate directory you specify the hostname login and query parameters and the refresh interval for reading data from a preconfigured LDAP server LifeSize recommends that you use an LDAP server configured with an H 350 compliant schema Managing Directories from the Web Administration Interface Advanced usage of the directory is available only from the web administration interface On the Directory tab click the name of the directory you wish to access List All retrieves the current directory data Use Search to locate a specific entry in the directory When viewing the local or meetings directory click Clear All to delete all entries Import to add multiple entries Export to export the entries in CSV format and A
89. your firewall to allow incoming and outgoing traffic to the LifeSize system through reserved and required ports Users placing calls through a firewall to systems with IP addresses may experience one way audio or video if the firewall is not properly configured to allow video and audio traffic Read more at Configuring your LifeSize System for Firewall Traversal H 323 If you are using H 323 gatekeepers in your environment and want to place calls using a name or extension with the H 323 protocol configure your LifeSize system using the information in Configuring H 323 Settings SIP If you are using Session Initiation Protocol SIP servers in your environment to place calls using the SIP protocol configure your LifeSize system using the information in Configuring SIP Settings Placing a Test Call to LifeSize Systems LifeSize Demo demo lifesize com appears as a default entry in the REDIAL list and local directory for a new system and a system that is restored to default settings Use this entry to place a test call from your LifeSize system NOTE To use this entry you must specify a DNS server in Administrator Preferences Network General or use DHCP that automatically sets a DNS server If a DNS server is not configured a call to this entry shows the call status as unavailable because the call cannot resolve to the IP address 16 LifeSize Passport User and Administrator Guide Managing Your System
90. ystem Reset Default Value Available in User Preferences System Reset prompt for administrator password Recent Administrator Preferences Recent Default Value Available in User Preferences Fields reflect recent changes No default Directory Administrator Preferences Directory General Default Value Available in User Preferences Local Directory Enabled Corporate Directory Enabled Meetings Directory Enabled Administrator Preferences Directory Auto Discovery Default Value Available in User Preferences Auto Discovery Enabled Auto Discovery Subnets No default discovers local subnet only if left blank Auto Discovery Ignored Subnets No default LifeSize Passport User and Administrator Guide Administrator Preferences Directory LDAP Default Value Available in User Preferences LDAP Disabled LDAP Hostname No default LDAP Username No default LDAP Password No default LDAP Base No default LDAP Filter No default LDAP Refresh Never Appearance Administrator Preferences Appearance General Default Value Available in User User Preferences Appearance Preferences Language English US X Fade Out Timeout 10 seconds X Caller ID Timeout 1 minute X Company Logo Default Screen Saver Logo X Screen Saver T

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