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Total Recall Manual — pdf

1. Menu amp Select Control Keys Headphone Up Down Jack Scroll Key Line Output Volume Archive Jack Control CD R Drive Top View showing main control connection points on Total Recall 4 1 Total Recall Front Panel 4 1 1 Headphone Jack Standard 3 5mm audio jack for connection of headphones 4 1 2 Line Output Jack Standard 3 5mm audio jack for the connection of an external speaker or tape recorder A cassette tape recorder may be used for example if it is required to replay a call at a location that is not equipped with a multimedia PC 4 1 3 Volume Control Thumb wheel to adjust internal speaker volume 4 1 4 CD Writer Standard front panel controls for a Read Write CD drive 4 2 Speaker Grill Left hand side of case viewed from the front 4 3 Cooling Fan Vent Front underside of case 10 Total Recall User Manual V2 50 US Rev 0 02 4 4 Recorder Rear Panel IEC Power Cord Receptical Line input Connectors Power Switch PC connection for Remote Recall Ventilation Grill Serial Number 4 4 1 Serial Ports Serial RS 232 port implemented in standard RJ45 sockets for attachment to a PC for text file transfer and one unused port One 2 meter serial cable is supplied with Total Recall Please contact your PC supplier for fabrication of any additional serial cable or extension cable 4 4 2 Line Interface Connectors Total Recall has 4 8 12 or 16 channels The connectors for the telepho
2. arrow key to highlight the Date button and key in the day from the numeric keypad or use lt SELECT gt to sequentially change value Press the lt DOWN gt arrow key to highlight the Month and use lt SELECT gt to sequentially change the month Press the lt DOWN gt arrow key to highlight the Year and key in the year from the numeric keypad or use lt SELECT gt to sequentially change the value Press the lt DOWN gt arrow key to highlight the Hours and key in the hours using 24 hour time from the numeric keypad or use lt SELECT gt to sequentially change the value Minutes and Seconds are set in the same manner Press the lt DOWN gt arrow key to highlight OK then lt SELECT gt to save and exit Cancel aborts and returns to the Options Menu 7 8 Upgrade Software This procedure is accessed from the Options Menu System Maintenance button System upgrades are provided on CD and uploaded to Total Recall from this menu System upgrades will change only the Total Recall system files Insert the upgrade CD into the CD drive From the System Information Screen select Upgrade Total Recall User Manual V2 50 US Rev 0 02 23 System Maintenance options System Information Rebuild Call Database 25 JUN 2001 OPTIONS MENU 08 04 34 a System Information Revision U2 00S Build 9 Channels 8 8 CRey 02 02 Recorder 1D oo E System Shut Doun After the upgrade it will be necessary to shut d
3. All button within the Search Menu To Tag a selected call within the Logging Menu or Search Menu highlight the call and press the asterisk key on the numeric keypad To UnTag a selected call place the highlight bar over the call and press the asterisk key on the numeric keypad Once a selection of calls have been found through the Search Menu the whole selection can be Tagged or Untagged by highlighting the Tag All Untag All button and press lt SELECT gt 8 4 3 Manual Archiving This operation is performed from the Search Menu Archive button Total Recall User Manual V2 50 US Rev 0 02 27 You firstly need to select the calls to be manually archived These calls may have been previously Tagged at the Logging Menu selectively Tagged at the Search Menu or a complete list selected Tag All button from the Search Menu call list O6 NAY 2001 SEARCH MENU 18 33 27 A TIME LEN NUMBER Listed Choose which calls Lo Archive All Calls Calls 48 9 MB Unarchived Calls Est Time 8 min Tagged Calls At the Search Menu with the Archive button highlighted press the lt SELECT gt key Total Recall now searches through the call database Total Recall then displays the Choose which calls to Archive Menu Use the lt UP gt lt DOWN gt arrow keys to highlight an option When an archive option is selected Total Recall displays the following e Time to archive the selected calls to the CD e The number of
4. Password Once the Administrator Password has been set then only the Administrator will have access to the Options Menu and only the Administrator will have the ability to Manually Archive and delete calls All other functionality including Manual Archive and retain the calls on the hard drive will be available with the User Password 7 3 Maximum Record Length This setting is configured from the Options Menu Call button Call settings Max call length VOX timeout Y Recorcina Period 9 00 to 17 00 E This setting determines the maximum length of any one recording whether the recording has been activated by VOX or Off Hook The Maximum Record Length setting can be between five minutes and one hour and applies equally to all channels If a call reaches the maximum length setting the call record will be terminated at that point and then a new record will immediately Total Recall User Manual V2 50 US Rev 0 02 21 open This new record will be indicated by the word Continued in the Number field If the Number field has DTMF digits displayed then the number will be followed by to indicate the call is a continuation This function enables very lengthy recordings for example radio monitoring to be presented as a series of recordings in manageable length sizes The default Maximum Record Length setting is one hour To change the setting press the lt UP gt or lt DOWN gt arrow key to highlight
5. User Manual V2 50 US Rev 0 02 5 5 Disruption of the Network If the Total Recall disrupts the telephone network the telephone company can discontinue your service temporarily If possible the telephone company will notify you in advance If advance notice is not practical they will notify you as soon as possible You are also informed of your right to file a complaint with the FCC 6 Telephone Company Facility Changes The telephone company can make changes in its facilities equipment operations or procedures that can affect the operation of your equipment If they do you should be notified in advance so you have an opportunity to maintain uninterrupted telephone service 7 Electrical Safety Advisory While Total Recall is fully compliant with FCC rules and regulations it is recommended that an alternating current AC surge arrestor of the form and capability suitable for the model purchased be installed in the AC outlet to which the Arunta Comsec Pty Ltd products are connected Consult with your distributor as to the surge protector requirements for your equipment Notes a Ifa ruling is required on the legality of recording in your country please seek legal advice b This product must not be used for illegal or unauthorized recording purposes Each Total Recall unit can accommodate up to 2 DSP Digital Signal Processor cards The 8 channel model could have either a single 8 channel DSP card TR 085 in table bel
6. hard to hear upon replay This is a function of the AGC which averages out all the audio signals detected during the recording If on the other hand there is no background noise then the Remote Party will sound very clear and loud upon replay j I am dialing a number and I can hear the tones on my phone but no DTMF number appears in the Logging Menu next to the C Current Call If recording via a handset adapter it may not be possible for the recorder to detect DTMF tones If your phone system transmits a proprietary signal to the PABX and the PABX converts this signal to DTMF tones then the recorder cannot detect the DTMF as it is not present at the point of recording The recorder will detect DTMF tones provided they are on the line at the point of recording k I have selected Archive from the Search Menu Now my keyboard has locked up and the recorder does not seem to be working The archive process takes time Writing to a CD is a time consuming process During the archive process the lt MENU gt and lt SELECT gt keys will be disabled and you will have no access to other functions of the recorder DO NOT SWITCH OFF THE POWER Although you have no access to the recorder it will still be recording on active channels and it will still be archiving calls to the CD It is recommended to start the archive process during times of low usage or when you do not need to gain further access to the recorder for a period of
7. hours 8 4 4 Automatic Archiving This operation is performed from the Options Menu Archive button To set the Total Recall to automatically archive navigate to the Options Menu and select the Archive button Once in the Archive settings Menu navigate to the Auto Archive button with the lt UP gt lt DOWN gt arrow keys and press the lt SELECT gt key to put a tick in the Auto Archive box The archive time interval is now available to be set This interval can be set in days or weeks with a range from 1 to 99 Press the lt DOWN gt arrow key to activate the number options box and use the keys on the numeric keypad to make your selection Press the lt DOWN gt arrow key again to activate the weeks days options box and press the lt SELECT gt key to cycle through the options and make your selection Archive settings Y puto Archive Evers i Next archive Midnight 25 JUN 013 as Within this screen Total Recall indicates when the next archive session will occur based on the present time and the time interval to the next Auto Archive 8 4 5 Damaged CD or Insufficient Space If there is insufficient space on the CD to accommodate the archive selection the following message will appear HH 25 JUN 2001 SEARCH MENU 08 17 53 a This CD has po free space Calls 2087 Listed 0 If the CD is damaged in any way a message will advise that the archive was cancelled 25 JUN 2001 SEARCH MENU 08
8. is switched on with channel lines connected The Logging Menu shows C in the status column and the LEN Length meter is running but no calls are active The channels are probably set to Off Hook Enter the Options Menu and change the Line Trigger setting from Off Hook to VOX Mid f During the process of recording a call the call appears to be cut into multiple records each of a fixed length Check the Maximum call length setting in the Options Menu Call button If a call reaches the maximum length setting it will be cut and then restarted as a new continuation record with no loss of recording in between the cut and restart To avoid cutting the call into multiple records increase the Maximum call length setting g During the process of recording a call the call appears to be cut into multiple records each of a varied length Check the VOX level settings of the channel s concerned It is possible that the VOX level threshold is too sensitive in detecting silence on the line For example VOX Hi detects a high signal with associated low sensitivity so if the voice at either end is not loud enough or is not talking continuously the recorder may detect a period of silence and cut the call At the same time check the VOX Timeout setting in the Options Menu If the VOX level threshold is too low the calls will be cut based on the VOX Timeout setting A combination of changing the Trigger setting to VOX Mid or VOX Low an
9. the recorder are then wired directly to the strip 5 5 Connecting to Analogue Trunk or Analogue Extension Lines Total Recall can be connected to the trunk side or the extension side of the PABX depending on user preferences and operational requirements The main difference is that an extension side connection will enable the recording of internal extension to extension calls In this case the extension number dialed will be recorded as a search field provided the handset generates a DTMF dialing tone If the number of extensions exceeds the number of trunks and the requirement is only to record external calls and not internal office calls then the recorder can be connected to the MDF or distribution frame on the trunk side Connecting on the trunk side will also ensure Caller ID capture if Caller ID is activated Total Recall Installation 2 wire Analogue Handsets Not Recorded a j l PABX COM Trunk lines amp MDF Telesales Agent Recorded In the example above the recorder is patched onto a distribution strip within the communications or PABX room Only three of the five available extensions will be recorded If required the recorder could be located out in the office area and wired back to the distribution frame 14 Total Recall User Manual V2 50 US Rev 0 02 Total Recall Installation 2 wire Analogue direct to Trunk lines Handsets Recorded JB mer ILL _ ay Se
10. the recorder is a terminating point and not a pass through point and therefore it is not possible to connect the recorder in series with a telephone handset The line interface connection from the recorder must be run back to a termination point This termination point is normally a parallel tap to an extension line a trunk line or a handset analogue or digital phone depending on the application Total Recall User Manual V2 50 US Rev 0 02 13 Most PABX PBX installations have an MDF or distribution frame fitted between the incoming trunk lines and the premise equipment The trunk lines are terminated to the MDF and then connected through to the PABX Similarly there is normally a distribution frame on the extension office side of the PABX From this frame the telephone cabling is routed through the office work area to individual telephones or telephone connection points 5 4 Location of the Recorder The recorder can be located near the PABX and distribution frame or near the designated user s in the office area Care should be taken when planning the installation to ensure that telephone cable runs and ease of access to the recorder are considered When recording from analogue trunk or extension side the phone line needs to be tapped or patched Installing a distribution strip close to the MDF Distribution Frame MDF DF and patching a short cable from the strip to the extensions on the MDF DF do this The line interface cables from
11. time D I have archived calls to a CD but the Used indicator on the Logging Menu remains at the same level The Archive Do you want to remove the calls you archive option only available with Administrator Access will archive calls to CD and either delete them from the hard drive Yes or keep them on the hard drive No If you choose to keep the archived calls on the hard drive the Used indicator will not change If you choose to delete the archived calls from the hard drive after archive then the Used indicator will decrement Total Recall User Manual V2 50 US Rev 0 02 37 11 Specifications 38 Number of Channels Security Coding Method Line Impedance AC Line Impedance DC Frequency Response Signal to Noise Cross talk Record PIP Tone Recording Triggers Internal Storage CD Drive Display Power Requirements Max Line Voltage Analogue Ports Serial Interface Client Software System Software Operating System Size and Weight 4 8 12 or 16 Available as 4 or 8 channel DSP cards Channel upgrades options available Password 2 levels provided Administrator and User required to operate all menus 8kbps High Quality Vector Quantisation providing over 1600 hours on line database of recordings Aus USA 6 K ohm NZ 12 K ohm EUR 67 K ohm Aus NZ Europe 1M ohm USA 10M ohm 300 3400 Hz 0 5dBm 34dBm 60dBm 1 4k
12. to parallel tap this audio signal from the hand piece and wire directly back to the recorder It is possible to find a signal level difference between the speaker and microphone and therefore in a recorded conversation one party may be heard more clearly than the other This is a limitation of recording via handset adapters and not a recorder limitation Combinations of PABX and digital handsets can also produce variable signal levels Note It is not possible to capture incoming call CLI data on the recorder when using handset adapters as the recorder connection is to the hand piece rather than to the incoming line Also with some handsets standard DTMF signaling tones are not transmitted and thus will not be captured by the recorder Handset adapters logger patches are available from your supplier Omnicron item TSA 3LM TSA SLM etc Your supplier should be able to advise on a suitable handset adapter compatible with the line signaling and wiring of the handsets installed The diagram below shows a representation of how handset adapters may be used to enable recording direct from digital handsets SMDR data option is available on special order for some phone systems Total Recall User Manual V2 50 US Rev 0 02 15 Total Recall Installation Recording Digital Handsets from_Handset Interface Total Recall HEEE a Antim MDF Digital Handsets Recorded Output to Y Recor
13. 1 1 APR O1 16 00 33 0299065703 lt 1 Search CD cancer PERE dee Ube desea j Calls 28840 Listed 48 Note If your search spans 2400 hrs midnight the system will not accept time criteria in the search parameters Either do not specify time criteria or initially search up to 2359 hrs on Day 1 and then search from 0000hrs on Day 2 If the call you are looking for is not found you may need to check and possibly modify the selection criteria and search again 8 1 2 Searching from the CD These operations are accessed from the Search Menu Search button If you need to locate calls on a previously archived CD insert the CD in the drive mechanism Highlight the Search button using the lt UP gt lt DOWN gt arrow keys and press lt SELECT gt This will take you to the Add calls to list Menu Use the lt UP gt lt DOWN gt arrow keys on the Control Panel to navigate to each option and the lt SELECT gt key and keypad to enter all known information Highlight Search CD and press lt SELECT gt Total Recall firstly installs the CD Total Recall User Manual V2 50 US Rev 0 02 25 Total Recall then searches through the archived sessions for all calls that matches your search criteria The date and time of the first and last calls on the CD is also displayed With the OK button highlighted press lt SELECT gt and the found calls will be displayed in the Search Menu The Tag All button is not available as you are wo
14. 22 95 a aE This CD could mot be loaded Calls 2087 Listed 0 Total Recall User Manual V2 50 US Rev 0 02 29 30 8 4 6 Archive Reminder This feature is accessed from the Options Menu Archive button To set the Archive Reminder feature navigate to the Options Menu and select the Archive button Once in the Archive settings Menu navigate to the Reminder button with the lt UP gt arrow key and press the lt SELECT gt key to put a tick in the Reminder box Use the lt DOWN gt arrow key and lt SELECT gt key to set the Reminder at either 50 75 or 90 hard drive capacity This is a visual and audible reminder only and tells the operator that the hard disk drive has reached the predetermined setting 8 5 Deleting Calls 8 6 Total Recall has been designed as a secure recording system It is not possible to enter any of the user menus and delete selected files from the database However there are two ways in which files can be removed from the database a Delete using the Do you want to remove the calls you archive selection from the Manual Archive procedure Section 8 4 3 b Auto system deletion This is an automatic system function designed to ensure that Total Recall does not stop recording when the hard drive reaches maximum capacity Once the hard drive is 95 full the oldest archived calls are automatically deleted until the hard drive capacity is reduced to 80 full The system then continue
15. 69 and is protected by copyright law While Arunta continues to own the software you will have certain limited rights to use the software after your acceptance of this license Except as may be modified by a license addendum which accompanies this license your rights and obligations with respect to the use of this software are as follows DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS Limitations on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the SOFTWARE PRODUCT except and only to the extent that such activity is expressly permitted by applicable law not withstanding this limitation Termination Without prejudice to any other rights Arunta may terminate this ASLA if you fail to comply with the terms and conditions of this ASLA In such event you must destroy all copies of the SOFTWARE PRODUCT and all of its component parts UPGRADES If the SOFTWARE PRODUCT is an upgrade of an Arunta product you now may use that upgraded product only in accordance with this ASLA COPYRIGHT All titles and copyrights in and to the SOFTWARE PRODUCT including but not limited to any images photographs animations video audio music text and applets incorporated into the SOFTWARE PRODUCT the accompanying printed materials and any copies of the SOFTWARE PRODUCT are owned by Arunta or its suppliers The SOFTWARE PRODUCT is protected by copyright laws and international treaty provisions
16. 9 8 5 Control of Call Mata ransterofis ccazete steal aaredecorscebib i ceedeseeetsadesesdedeuesstaniesceceeuides 35 10 TROUBLESHOOTING TIPS amp TECHNIQUES occcccoocnncoonnnconcnnconcnncconanccocnncononaconnnnss 36 11 SPECIFICATIONS sssisssicssicsstsaocteseecsstoscadaceadcosqscndasbacensuenasancessasoodsosasandeabacsonaedesoaeiaoasase 38 12 APPENDIX A GLOSSARY OF TERMS seesssseesssoessocessosssessssosssoosssossssosssossssosssosess 39 13 APPENDIX B LCD SCREEN MESSAGE G 0 ccssscscssoscscecscssscssssessscssscsssssosesees 39 14 SOFTWARE LICENSE AGREEMENT ccccsccssssccscsccscsscccscscescscescscssscssesocses 40 Total Recall User Manual V2 50 US Rev 0 02 3 1 Compliance Statement European Model The equipment has been approved in accordance with Council Decision 98 482 EC for pan European single terminal connection to the public switched telephone network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN network termination point In the event of problems you should contact your equipment supplier in the first instance This device is designed to work on any network This device is not dependent on physical and software switch settings If this device is to be used outside of your area or different network contact your vendor This device complies wi
17. DOWN gt arrow keys the system will beep Use the lt DOWN gt key to highlight items across the screen from left to right as well as down Use the lt UP gt arrow key to move in the reverse direction 4 5 5 Power amp Hard Drive Activity LEDs GREEN is the Power On indicator RED shows activity on the Hard Disk Drive 4 5 6 Numeric Keypad Standard keypad including 0 9 and 4 5 7 Playback Control Keys During the playing of a call the Control Keys can be used to navigate through the call The Control Keys operate in the same way as the keys on a CD or tape player They can be used to Stop Play Fast Forward and Fast Rewind through a call Pressing the Play key during playback will cause the playback to Pause The call can be released by pressing the Play key again Pressing the Stop key Playback Control Keys whilst not playing a call locks the User Interface the padlock icon on the LCD closes when in the Options Logging and Search Menus This negates the normal 120 second timeout required for the User Interface to lock 12 Total Recall User Manual V2 50 US Rev 0 02 5 Installing Total Recall 5 1 Signal Sources Total Recall requires 2 wire analogue inputs A digital line signal will first need to be converted to analogue before being recorded Total Recall can be installed to record from any one of six possible signal sources An analogue trunk exchange l
18. ES Trunk lines amp MDF 7 Total Recall Telesales Agent Recorded In the example above Total Recall is patched directly to analogue trunk lines All call activity incoming and outgoing will be recorded The recorder can be located in the Comms PABX room or in the front office 5 6 Connecting to a Digital Handset using Handset Adapters Logger Patches Many PABX extension installations are digital It is common to have digital signaling on the extension side with analogue trunk lines installed It is important to know the configuration of your PABX system before installing a voice logger Total Recall will not record a digital line signal directly into the recorder so digital to analogue conversion must be done prior to the line interface on the recorder Also you can use the existing D A converter that is built into digital phones by tapping the analogue audio at the handset headset connection with a handset adapter Note Total Recall does not provide D A conversion If needed a third party product would be required for this function Unlike standard two wire analogue most digital PABXs generate their own signaling protocol and therefore recording from digital lines or handsets can be different for each application Most digital handsets have audio signaling in the hand piece with the speaker earpiece and microphone mouthpiece channels being connected to the recorder A Handset Adapter can be used
19. Hz Channel and Level selectable Off 33dBm 27dBm 21dBm Off Hook or VOX adjustable OFF VOX 6 20dBm VOX 5 24dBm VOX 4 28dBm VOX 3 32dBm VOX 2 36dBm VOX 1 40 dBm Hard Disk Drive 650 M Bytes IDE uses CD Media for Archive 110 mm x 95 mm Graphics mode backlit LCD 90VAC 260VAC 50Hz 75Hz Max Tip to Ring Voltage DC 250VDC Max Tip to Ring Voltage AC 150V rms Max Tip to Ground Voltage DC 1500VDC Max Tip to Ground Voltage AC 1000V rms 4 8 12 or 16 RJ11C RJ12 RJ14 PSTN line interface ports 4 channel DSP interface uses pins 3 4 8 channel DSP interface uses pins 3 4 and 2 5 Line Out Jack 3 5mm stereo phono Headphone Jack 3 5mm stereo phono RJ45 connector serial line interface RS 232 57Kbps Hardware Handshake Remote Recall Windows 95 98 NT ME 2000 inclusive Field upgradeable via CD Media OS 2 Warp 4 IBM 360 x 360 x 100 mm 6Kg net Specifications subject to change without notice Total Recall User Manual V2 50 US Rev 0 02 12 Appendix A Glossary of Terms PABX PBX Private Automatic Branch Exchange Private Branch Exchange MDF Distribution Frame normally used in a communications room to distribute and patch cabling DTMF Dual Tone Multi Frequency Extension Side Normally referred to as the office side station side or handset side of the PABX Trunk Incoming telephone phone lines either analogue or digital Handset The base of the deskt
20. Introduction Remote Recall is a Windows compatible software utility that enables calls recorded on Total Recall to be replayed on a multimedia PC Recorded calls are transferred from Total Recall to the PC via the archive CD from Total Recall Once the voice calls and the associated call data have been transferred to a PC it is possible to replay the calls enter the data into a PC application or transfer the calls via email 9 2 PC System Requirements Remote Recall software is designed for use on a multimedia PC running Windows 95 98 2000 or NT4 In order to replay calls there must be a sound card or sound capabilities installed on the PC which must be recognized by the version of Windows being run on the PC It is recommended that the monitor be at least VGA at 800 x 600 to enable the viewing of 20 calls in the Search screen 9 3 Memory Calls archived on the CD are stored in a compressed and encrypted data format that cannot be openly played on a multimedia PC The recordings have to be converted de encrypted by first opening the files using the Remote Recall software To convert an encrypted file there must be a minimum of 10MB free space on the hard drive It is recommended that the multimedia PC be installed with a minimum of 64MB RAM 9 4 Installation Auto Loading Remote Recall Software Remote Recall software is supplied on a CD together with the Total Recall Voice Logger Recorder To install the software insert
21. NO LIABILITY FOR CONSEQUENTIAL DAMAGES To the maximum extent permitted by applicable law in no event shall Arunta or its suppliers be liable for any special incidental indirect or consequential damages whatsoever including without limitation damages for loss of business profits business interruption loss of business information or any other pecuniary loss arising out of the use of or inability to use the software product even if Arunta has been advised of the possibility of such damages MISCELLANEOUS The developer Arunta Comsec Pty Ltd has adopted a policy to continue the development of Total Recall and Remote Recall and therefore there may be variations between the documentation and the operating system at any one time Should you have any questions concerning this ASLA or if you desire to contact Arunta for any reason please contact the Arunta reseller serving your country or write to Arunta Comsec Pty Ltd Level 4 20 Clarke Street Crows nest NSW 2065 Australia Doc Ver 2 50 US Rev 0 02 27 MAY 2003 40 Total Recall User Manual V2 50 US Rev 0 02 Total Recall User Manual V2 50 US Rev 0 02 41 TOTAL RECALL Voice Logging Recorders are distributed in the U S A by 581 LIBERTY HIGHWAY e P O BOX 623 e PUTNAM CT 06260 0623 860 928 0377 e FAX 860 928 6477 support omnicronelectronics com www omnicronelectronics com
22. Voice Logging Recorder User Manual Version 2 50 US Rev 0 02 Table of Contents 1 COMPLIANCE STATEMENT sssscscsesssscosusccesosecsussssvshvesssedsavessscosesnissssdovvsnyectdesbessveostessndes 4 Ze INTRODUCTION wiscscscsassscocissecescasoasasstasassncxasasovisesenpessonasensvasscunasssecoudsocassssasaeanacesseanacnoase 7 Dillan Unpacking A ON 7 A AS A o A Sales ad 8 2 3 Total Recall Features ninia dis dd didas di tadas 8 24 Remo RE a il Ai 8 2 3 Total Recall Models ias 8 3 QUICK START UP GUIDE 20d ec 9 3 1 Total Recall viudo da didas isa dida dd Gata AUR dias 9 3 2 Remote Recall era e a a E a E Eea EEE A aE aoe EEE ESA aaa 9 4 GETTING TO KNOW TOTAL RECALL essssssssessocsssssoccsssooessssooesesoocsessoossessooesessoossessoe 10 4 1 O UN cer E E eee ee RCN CONE RCN ae er 10 4 1 1 Headphone Jack amonio ii anida cdas deis 10 A A IO A A AS 10 dl Volume Controls senerare nae N E ERE ee a ee ae 10 ALA O a as de ica sede nce casey ad 10 BD Speaker Orla O le tas sas A dla 10 4 3 Cooling Fan Ventiseri isni ki ii esaii ida aid ds 10 4 4 Recorder Rear Panel ia js lt cusniasnatossaiseusnctavaconciaseesncade tage eraa en En SEa E ITE sudan e ESSEE 11 gA l RO 11 4 4 2 Laine Interface Connectors unir r bano Lian ness 11 AAS Power Cable SOCKEL ic ed 11 AAA OBESA a A MU aa as to Ne le Dd tel de ROM rah atc 11 JAS PUSE aaa a a a Taa E E E AAA TEGA 11 E O 11 Ads ECO Display iia 11 LA MEN a 11 AS ELE TA ES A E
23. ad ais 12 4 54 UP and DOWN Scroll Keys concisa cid ds ad tia CE uri dedos 12 4 5 3 Alia amp Power iD dis 12 4 5 6 gt Numero Key SN 12 45T ad A A aS 12 Se INSTALLING TOTAL RECALL cialis aan siese sosse dada cin iia ici ios 13 Dabs Signal SOUTE S aen a ae nea cieceut dened a e A aaa a E ao EE icine a StS 13 5 2 DSP Cardidentification ties 13 5 3 Connecting to the Telephone Network to Record Calls ooonnonoonccccnnnncccnonooooccnnncncnnnnnnnno 13 54 Locatiomol the RECOMCEE jis bsacsasesissbenysulse codiesnanesevysie catesecheezdealebsnaoeeteseeseleteutastanniaelogsiages 14 5 5 Connecting to Analogue Trunk or Analogue Extension Lines ccccccnnnnnoonccnnnnnnonnnnnnns 14 5 6 Connecting to a Digital Handset using Handset Adapters Logger Patches oo 15 5 7 Connecting to a Digital Extensi n Line cionado 16 5 8 Line Interface to CLI amp DTMF capture isieccsessiecesseatesenecnieves veabeertsadeveters 16 Total Recall User Manual V2 50 US Rev 0 02 1 6 SWITCHING ON AND GETTING STARTED ooccncoccnoonnoonnnconnnconnconnnconanconcconnnconanoonnosnnoss 17 A A A A gk cs hg Conte 17 A E A bsseseedunasnscabesaeoaduvaaaceabecenvedueaance 17 62 1 Options Mens A AR AA E aa 17 A abel AM AG aie taniau eae Sane ech am and a e ane a Pweg eee 17 1G 1S Samm Br G24 VT Sd a 1 oe eee UE mee ae ECR wy cee ETE Me CneN comme Neen hae Menuet a Serer 18 7 CONFIGURING TOTAL RECALE wiwssssccsssscsssisvestcossnscressce
24. bytes that will be used e The number of calls Then press lt SELECT gt to start the archive process or lt MENU gt to return to the Search Menu If you choose to continue with the archive process and you have Administrator Access Section 7 2 you will be asked whether you wish to remove the selected calls on the hard drive after the archive has been completed or whether you wish to keep them Make your selection using the lt UP gt lt DOWN gt arrow keys and the lt SELECT gt key Alternatively choose to Cancel the archive If you choose to continue with the archive process and you do not have Administrator Access you will not be given the option to remove the selected calls on the hard drive after the archive has been completed Once the archive process begins a message is displayed indicating the CD is being installed This is followed by a message and counter during the file transfer process and finally a message whilst Total Recall carries out a tidy up function 3O HAY 2001 SEARCH MENU 18 45 13 a Transferring Calls to CD Transferring 39 of 8750 Calls Calls 16994 Listed O Note If the archive process is started at the same time as calls are being recorded then there will be a gap of approx 30 seconds in the recorded data This happens only during initialisation Total Recall User Manual V2 50 US Rev 0 02 of the CD drive It is therefore recommended to start the archive process during a quiet time or after
25. d press lt SELECT gt to return to the Options Menu 24 Total Recall User Manual V2 50 US Rev 0 02 8 Operating Total Recall 8 1 Searching for Calls 8 1 1 Searching from the Hard Drive These operations are accessed from the Search Menu Search button Highlight the Search button using the lt UP gt lt DOWN gt arrow keys and press lt SELECT gt This will take you to the Add calls to list Menu Use the lt UP gt lt DOWN gt arrow keys on the Control Panel to navigate to each option and the lt SELECT gt key and keypad to enter all known information Highlight Search and press lt SELECT gt Total Recall then searches through the archived sessions for all calls that matches your search criteria If the search criteria are very well defined the target call s will be found very quickly If the search criteria are less well defined then the search will generate a larger number of calls for reviewing The date and time of the first and last calls is also displayed O1 JUN 2001 SEARCH MENU 16 08 57 2 Finished 410 calls found All 410 calls were searched 12 OCT 00 00 09 to O1 JUN 01 15 49 OK Calls 580 l Listed 580 WAY Mi 133127 laa da Stes D MAY 2001 SEARCH MENU 18 33 27 A Jih Search pate gt 0 SWR aLi Phe ranch e 0 00 CON DATE TIME LEN NUMBER CHH ST 2 i sa Dla 3 qi a EE ie 1 ES E60 osssneeros E 02 Number 9906 s na APR 1 1 IST r 46 99085703 lt
26. d also increasing the VOX Timeout setting Section 7 4 should eliminate the problem of cut calls h The call I am replaying finishes in the middle of the call and I know that there was an extended conversation This call has most likely been cut as determined by the Maximum call length setting 36 Total Recall User Manual V2 50 US Rev 0 02 Check the channel number of the call in the Search Menu then search for the next call at the same channel number and you will find the remainder of the call The second part of the call should be indicated by a cont entry in the number field that indicates a continued call i When making a telephone call I can hear the remote party very clearly but when I play back the call it is hard to hear the remote party This is associated with the AGC Auto Gain Control built into the recorder The recorder is designed to record all the sounds heard on the line both Transmit Tx and Receive Rx This includes background noise line noise and ambient noise The recorder records all audio noise and cannot distinguish between background and foreground noise This problem may be compounded if the recording is made via Handset Adapters In this case the background noise fed back through the microphone of the handset is combined with the Receive Rx signal from the Remote Party and therefore what appears to be a clear voice to the listener may sound soft or
27. d only between predetermined times Press the lt UP gt arrow key to highlight the Recording Period button Press lt SELECT gt to put the tick in the box Press the lt DOWN gt arrow key to access the hour and minutes boxes and either enter numerals with the numeric keypad or press lt SELECT gt for sequential change With Recording Period activated the screen below is displayed in the absence of recording Please note Only calls between 08 50 and 17 10 are being recorded 22 Total Recall User Manual V2 50 US Rev 0 02 7 6 Language This setting is configured from the Options Menu General button From the General Settings Menu select Language Current language options are English Italian Spanish Portuguese Brazilian Portuguese Chinese or Korean Use the lt UP gt lt DOWN gt arrow keys to highlight the button with the language of your choice Then press the lt SELECT gt key to accept Highlight the Cancel button and press the lt SELECT gt key to cancel and return to the Options Menu Change the Language English 7 7 Time amp Date 22 MAY 2001 OPTIONS MENU Set Date and Time Date 22 MAY 01 Time 15 11 55 This setting is configured from the Options Menu General button From the General Settings Menu select the Time amp Date button Set via the lt UP gt lt DOWN gt arrow keys and lt SELECT gt key for month selection and the numeric keypad Use the lt UP gt
28. dapters Note If a channel is set to Off Hook and no line is connected to the channel the channel will commence recording and can only be disabled by setting the channel to OFF or VOX Off No recording is possible from a channel that has been set to Off It is recommended that all unused channels be set to Off 7 1 2 Monitor This enables Live Monitoring of calls on a channel By setting a channel Mon to On calls can be live monitored on that channel through the Logging Menu Options are On or Off with the default setting being On Press the lt SELECT gt key to toggle between the two settings Total Recall User Manual V2 50 US Rev 0 02 19 7 1 3 Beep Beep tone is a beep sound generated every 15 seconds indicating that the call is being recorded In some countries it is mandatory to issue a beep tone when recording For some users it is a matter of preference or company policy It is possible to turn the beep tone On or Off Total Recall does not transmit a recorded message to advise that recording is taking place The options are Hi Mid Low or OFF The default setting is OFF Press lt SELECT gt to toggle between the four settings Press lt DOWN gt key to move to the next channel Repeat the selection settings for each channel 7 2 Passwords Total Recall has two password levels Administrator and User for enhanced system security Both passwords have a default setting of 0000 7 2 1 Entering Pa
29. der Note SMDR output must be configured on the PABX Logger Patch 5 7 Connecting to a Digital Extension Line It is possible to connect tap directly to a digital extension line by using a Digital to Analogue D A converter D A converters are normally switch and protocol specific often using PABX protocol specific interface cards in a rack mount configuration with 1 or 2 connections per line card A D A converter will monitor activity on the line and reformat the digitized information on the line into a standard analogue format required by most recorders The D A converter will passively capture both sides of a conversation and send the audio signal to the recorder only when a conversation is present D A converters need to be installed in the Communications PABX room in close proximity to the PABX There is normally a distance limitation between the D A converter and the recorder As with handset adapters D A converters are generally available from local suppliers Note Total Recall does not provide this D A conversion facility 5 8 Line Interface to Total Recall CLI amp DTMF capture For extension side recording each line is dedicated to a specific channel and will always record the same channel unless the line is disconnected or physically changed to another port For trunk side recording the next call in or out will generally pick up the next available channel on the recorder so agent calls are not channel s
30. der 1 E 24Jun 2001 4 00 pm 360 calls Recorder 1 C 24Jun 2001 5 00pm 238 calls Recorder 1 DO pm 215 calls Recorder v 25 Jun 2001 610 calls Recorder 1 Remote Recall CD Load Window Select the CD icon from the Tool Bar Control Buttons see 9 6 1 and the Options to Customize window will appear on the screen Select View these sessions and tag the session s required then OK The calls will then load from the CD and be displayed on the PC screen Once the contents of the CD or the contents of a session or selection of sessions have been displayed on the screen it is then possible to use the search criteria to narrow the search for the desired call 9 6 Searching and Replaying Calls from a CD using Remote Recall The information call data files shown on the Remote Recall screen is the same as the information shown on the Total Recall LCD Playback Menu screen The main difference is the number of files displayed on the PC screen is greater with Remote Recall 9 6 1 Remote Recall Window The Tool Bar Control Buttons are located at the top of the screen followed by the Search Criteria and then the Call Data Field at the bottom of the screen Tool Bar Control Buttons Search from M Thursday March 08 2001 7 F 9 00 am y to M Wednesday March 21 2001 F 5 00 em y Phone No 39064001 0 TE ETE Direction fan Channels 5 Displayed 8 of 8 Search Cr
31. er Total Recall Voice Logger Recorder has the following features e It has been specially designed to record telephone conversations or any audio signal e Itrecords digitally records direct to a hard disk in compressed file format e It starts and stops recording by VOX or Off Hook activation e It archives the recordings to CD to provide a permanent backup record e It has a serial connection for interface to a PC to facilitate call accounting e It has a high compression factor resulting in a large storage capacity e It has a facility to live monitor calls e All channels can be configured and managed selectively e Itis compact self contained and easy to install and operate 2 4 Remote Recall Remote Recall is the client software for Total Recall It is a Windows 95 98 NT 2000 program that enables Total Recall CD archived calls to be replayed on a PC Calls can also be selected from the archived CD and transmitted via e mail for replay on a multimedia PC at a remote location Remote Recall software also supports a serial interface connection to a PC facilitates call accounting remote playback and live monitoring You do not need a computer or Remote Recall to install and operate your Total Recall recorder 2 5 Total Recall Models e TR 04 4 channel e TR 08S 8 channel e TR 12 12 channel e TR 16 16 channel 8 Total Recall User Manual V2 50 US Rev 0 02 3 Quick Start up Guide 3 1 Total Recall Check the contents of
32. erference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual can cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at the user s expense CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY Arunta Comsec Pty Ltd COULD VOID THE USER S AUTHORITY TO OPERATE THE EQUIPMENT 4 Total Recall User Manual V2 50 US Rev 0 02 FCC Rules Part 68 1 FCC Part 68 Registration Total Recall complies with FCC Rules Part 68 On this equipment is a label that contains among other information the FCC Part 68 registration number 2 REN The ringer equivalence number REN is used to determine the quality of devices which may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company NOTE RENS are associated with loop start and ground start ports It is not used for E amp M and digital ports The REN assigned to Total Recall is 1 5B I
33. ert to after 120 seconds of inactivity Change the contrast of the LCD screen by holding down the lt gt hash key and pressing either of the lt UP gt lt DOWN gt arrow keys Before commencing to navigate the menu structure enter the password default 0000 at the Logging Menu and then press lt SELECT gt The Padlock Icon in the top right corner of the LCD displays unlocked 6 2 Main Menus There are three main menus Options Search and Logging 6 2 1 Options Menu 25 JUN 2001 OPTIONS MENU 08 00 49 a Lire Call System Maintenance System Shut Down Archive General Set Language Time amp Date and Passwords Line Set Line Triggering enable Call Monitoring enable Beep Tone Archive Set Archive Reminder and Auto Archive Call Set Maximum Call Length VOX Timeout and Recording Period System Maintenance Install system software upgrades rebuild call database set Recorder ID System Shut Down Shut down the system 6 2 2 Search Menu Total Re DE MAY 2001 SEARCH MENU 18 33 27 DATE TIME LEN NUMBER CH ST I i gi peaa ET 2174 R l ties e b 05880 703 lt 1 27 APR 01 13 31 17 46 0299065703 lt 1 19 APR 01 16 00 1 33 0299065703 lt 1 Calls 28840 Listed 48 call User Manual V2 50 US Rev 0 02 Search Set search parameters and search the database or archived CD Tag All Tag Untag found calls Archive Manually archive cal
34. f requested this information must be given to the telephone company 3 Service In the event of equipment malfunction all repairs should be performed by Arunta Comsec Pty Ltd or an authorized agent Itis the responsibility of users requiring service to report the need for service to Arunta Comsec Pty Ltd or to one of our authorized agents Service can be facilitated through our office at Arunta Comsec Pty Ltd Omnicron Electronics 4 20 Clarke Street 581 Liberty Highway Crows Nest NSW 2065 Putnam CT 06260 USA Australia Phone 860 928 0377 FAX 860 928 6477 email total recall arunta com email total recall omnicronelectronics com The telephone company can ask you to disconnect the equipment from the network until the problem is corrected or until you are sure that the equipment is not malfunctioning 4 Facility Interface Information In order to connect registered terminal equipment to the telephone company lines the terminal equipment must utilize an FCC registered jack Standardized jacks are used for this equipment The following table contains Facility Interface Code FIC Ringer Equivalence Number REN Service Order Code SOC and network jack information for the equipment Port Identifier Network Jack Line 1 to Line 16 Not Applicable RJLIC The Total Recall interface connects to the Public Switched Telephone Network through a FCC registered NCTE that specifies the type of network jack to be used Total Recall
35. hed highlight the OK button and lt SELECT gt to confirm the settings or Cancel to return to the Options Menu 7 1 1 Trigger This is the setting that starts a recording on a channel The trigger can be VOX 1 through 6 voice or audio signal Off Hook a voltage level trigger from a phone line or Off VOX 6 High signal and low sensitivity 20dBm VOX 6 would pick up loud conversations but may not pick up very soft conversations VOX 4 The default setting is VOX 4 28dBm VOX 1 Low signal and high sensitivity 40dBm VOX 1 would pick up a very soft voice but VOX 1 may also trigger the recorder from a noisy line Off Hook This is the recommended setting for normal recording from a telephone line If you are recording telephone calls we recommend that the Trigger settings for each channel remain at the default during the initial configuration set up The Off Hook function is triggered by a voltage change on the line A drop in voltage taking the receiver off hook will normally provide sufficient voltage change to be detected by the recorder and activate recording Replacing the receiver would normally stop the recording However if there is insufficient voltage on the line the Off Hook function will not work and therefore a VOX trigger needs to be selected Handset adapters detect audio signals from the hand piece not voltage change on the line so Off Hook cannot be used when the recording is via handset a
36. hive Sessions AS 27 8 4 2 Tagging Ya Call iia rasca dadas Ea pae aaa ride datada 27 pe Man al A A A A Me taedeades 27 Sd Automatic ALCOI enana na a Genoa ain E eats 29 8 4 5 Damaged CD or Insufficient Space cca as aaa A id 29 8 4 0 Archive Reminder 552 004 csshccontesscortadaiatuapetpasdteedasesaateaeadtanietaatareteassibieenazet cesta cell 30 80 Deleting Calls cuand ranas cda dida dsd dado edad ds 30 8 6 e Syste DO Witiescsurs E a seGbearicedsesqageend egw omuanee sees anna eases 30 9 REMOTE RECALL SOFTWARE ss scssstessoasivctosasesseoanascnasacepecasncascdoonsaseoncusseekebeconassoncasshenss 31 ON o A rnoes ae E E sassy Ee EES EESE E Eas 31 9 2 PC System R guir MentSs issii nireti tod ended dada LR kia diia 31 A eaa E a a E a E a EE E sadn A 31 4 Installation ai 31 2 Total Recall User Manual V2 50 US Rev 0 02 9 5 Loading Archived Calls from the CD to the PC oooonnnnconccoccnococononanancnnnnncncnnnnnannncnnncnonn 31 9 6 Searching and Replaying Calls from a CD using Remote Recall 32 9 61 Remote Recall WI WE is 32 O A etree ine eae ee nae ete 33 TS A O e AE EENE 34 9 80 Using th Seral Lili inicia iii 34 98 1 Transferring Call Data oa nido ista did dad cortadas wists 34 A TEST Asien la 23 ole leche Bs aad ene dail sedation dead EAS AaS 35 9 8 3 Remote Live Monitoring of a Callao ii ici 35 9 8 4 Remote Replay of a Callies ocias siecseaysincsaayuaccasaycatecasyveanstanccebvasavaavsanaycchscadveissaaavdene 35
37. ine An analogue extension line A telephone handset either analogue or digital via handset splitter logger patch A digital extension line using D A converters A digital trunk line using D A converters A radio or other audio signal presented as a two wire analogue interface Various standard and special order cables and or adapters are available from your Total Recall representative If you require a different cable or adapter than was supplied with your unit contact your representative for assistance 5 2 DSP Card identification Total Recall has either 4 or 8 RJ11C RJ12 RJ14 line interface sockets The two wire interface uses pins 3 4 the center pair of the RJ11C RJ12 connector the four wire interface uses pins 3 4 and pins 2 5 of the RJ11C RJ12 RJ14 connector The 8 channel DSP card has gray color four way RJ11C RJ12 RJ14 connectors and the 4 channel DSP card has black color four way RJ11C RJ12 connectors Line 2 Pin 2 5 Line 1 Pin 3 4 RJ11C RJ12 RJ11C RJ12 RJ14 4 Channel DSP 8 Channel DSP connection connections 5 3 Connecting to the Telephone Network to Record Calls The location of the recorder in a communications room or office area will depend on issues such as user access security access telephone wiring and available space The Total Recall line interface is two wire analogue The connector terminations on the rear panel of the recorder are standard RJ11C RJ12 RJ14 sockets The line interface on
38. iteria Buttons 32 Total Recall User Manual V2 50 US Rev 0 02 The functions of the Tool Bar Control Buttons and Search Criteria Buttons are documented in the Help files Click the button for on line Help If you want to narrow the search simply refine the search criteria and click the Search button and the results of the new search will be displayed The Show All button will display the contents of the original selection from the CD C Remote Recall File Edit Options Help A Oaej aml lala al 2 Search from Saturday 16 November 2002 m 9 00 am gt to M Friday 28 February 2003 F 5 00 PM es EZ g Search Ni Show All Direction fan Channels 7 Displayed 17 of 185 Direct 00000163 TRC 24 Jan 2003 9 46 am 2minsl secs 0252369525 Direct O0000185 TRC 25 Jan 2003 11 55am 3mins 11 secs 98345236 Out 8 Wirect 00000126 TRC 23 Jan 2003 12 28pm Omins10 secs 0296367306 Out 7 7 Direct ROS nie 25 Jan 2003 1139 am 1mins 22 secs 213 Out 1 1 1 1 Direc 0000177 SE 2300 2003 10 51 pm 2 mins 10 secs 2355 6 1 Direct 00000175 TRC 22 Jan 2003 10 50pm Omins 50 secs 23542188204808 Out 6 1 Direct 00000176 TRC 22 Jan 2003 10 51 pm 2mins10 secs 0234512355 Out 5 1 Tagged Direct 00000145 TRC 23 Jan 2003 12 33pm 1mins12secs 0292580522 Out 4 1 Direct 00000169 TRC 22 Jan 2003 535pm 1mins42secs 0724398582 Out 4 1 Direct 00000168 TRC 22 Jan 2003 535pm 1
39. ived on a regular basis but see 8 4 1 Call recording will continue during the archive process even though the process may take some time to complete especially 1f there are long files or a very large number of files to be archived Progress will be displayed on the screen Other recorder functions other than recording are disabled during this process Note During the archive process the clock top right corner may stop at times This is part of the normal operation The screen refresh of the clock functions as a lower priority during the archive 8 4 1 Archive Sessions Archiving to a CD is performed in sessions Each session updates the CD s directory writes the calls and closes with an end of session marker Archiving to CD needs to be done thoughtfully as each session marker takes 11Mbyte of disk space This is equivalent to three hours of calls Therefore to minimize wasted space it is better to archive many hours worth of calls in one session instead of a small number of short calls in multiple sessions Also to maintain compatibility with various CD readers a maximum of 25 sessions is permissible per CD Note Some earlier CD readers may have problems reading more than 10 sessions 8 4 2 Tagging a Call Calls can be selected for Manual Archiving by placing a Tag in the Status column in either the Logging Menu or the Search Menu Alternatively a selection of calls can be Tagged or Untagged using the Tag All Untag
40. ls to CD Playback calls found through the search process 6 2 3 Logging Menu 2000 10 10 LOGGING MENU 20 51 24 a DATE TIME LEM NUMBER CHR ST 2799 gt Calls 81 CUsed 0 Enter password to access the menus View current call data call activity and status line Set Live Monitoring if enabled Playback selected calls Tag Untag calls 7 Configuring Total Recall Configuration options for Total Recall are accessed through the Options Menu To access this menu press the lt MENU gt key twice from the Logging Menu The Options Menu contains six sub menu items General Line Archive Call System Maintenance System Shut Down 25 JUN 2001 OPTIONS MENU 08 00 30 Q Line General Archive Call System Maintenance System Shut Down Use lt UP gt lt DOWN gt arrow keys to move between the menus then lt SELECT gt to enter a menu Once an option has been selected ensure the OK button is pressed before leaving the menu Cancel will take you back to the Options Menu without saving your selection 7 1 Channel Settings These settings are configured from the Options Menu Line button Each channel can be individually configured and managed 18 Total Recall User Manual V2 50 US Rev 0 02 Line Settings Use the lt UP gt lt DOWN gt arrow keys to scroll through each setting and the lt SELECT gt key to change the options in each box When finis
41. mins42secs 0724398582 Out 3 1 Direct 00000151 TRC 23 Jan 2003 12 36pm Omins17 secs 0245326842 Out 2 1 Direct 00000153 TRC 23 Jan 2003 12 36pm SminsOsecs 0263556213 Out 2 1 T Tagged Timed O Direct 00000157 TRC 24Jan 2003 6 22am Omins58secs 0296245823 Out 2 1 Direct 00000086 TRC 23 Jan 2003 12 05pm 0 mins 6 secs 1234567890 Out 12 1 A Tagged Archive Direct 00000154 TRC 23 Jan 2003 12 41 pm Ominsl secs 0263556213 con Out 1 1 Miract WINN 3A TRO 23 Tan 29N3 1279 nm 1 mins 5 secs 1345254923 Ont 1 1 z COMI Displayed 17 of 185 calls IN A Remote Recall Window 9 6 2 Replaying a Call With the call data information loaded on the screen you can highlight a call by left clicking the mouse and replay the call by double clicking the mouse A Call Player window will appear This is the control window used to replay calls The selected call is first located and then converted to a wav file format Once converted the call will immediately start to replay and a time bar in the Call Player window will indicate the progress of the call Call Playes A Details Phone 1 cont _ 24 Jun 2001 5 56pm _ 44 a O pil ol 7 mins 59 secs Inbound call amp Previous Call w Next Call Call Player Window Other control buttons include Fast Forward Reverse Stop Play and Pause Previous Call and Next Call buttons enable the user to skip up or down between calls Status information is displayed o
42. n in a database together with a time amp date stamp the duration of the call and reference to the specific channel number All these fields can be used to search and retrieve calls from the database Once a call has been located and retrieved from the Total Recall database the call can be replayed via an internal or external speaker or for privacy via a headphone port Note Functions only if Caller ID Line Identification CLI is available on the line at the connection point Note Functions only if DTMF tones are present on the line at connection point This User Manual covers operational aspects of your Total Recall Voice Logger Recorder Throughout this manual actual screen displays are used to illustrate the operation being described Section 3 contains a quick Start up Guide for those users who would prefer to start in the minimum time We recommend that you keep this manual at a location near the unit for quick reference Your Total Recall supplier is available to assist you with all other technical and installation matters 2 1 Unpacking Total Recall recorders distributed by Omnicron Electronics are supplied with the following items Total Recall Voice Logger Recorder either 4 8 12 or 16 channels Remote Recall CD contains PC software and documentation Power cable Serial cable 2 meter RJ45 to DB9 F Five blank CD s Two copies of this User Manual Quick Start Up Guide One 18 RJ11 to RJ11 phone line in
43. n the right side of the Call Player window Total Recall User Manual V2 50 US Rev 0 02 33 9 7 Emailing a Call Calls loaded into Remote Recall from an archived CD can be emailed directly from Remote Recall Highlight the call you wish to email and click the Envelope icon on the Tool Bar You will be asked whether you wish to email the file as a trc file or as a wav file A trc file is significantly smaller and it is therefore preferable to email the file in this format However for the recipient to be able to replay the file they also will need Remote Recall loaded Email this call as Driginal Total Recall format 0 23 MB C WAW format 3 65 MB I Do not ask this question again Multiple calls can be selected by holding down the Control Ctrl Key while selecting the calls or a block of calls can be selected by holding down the Shift Key while highlighting the block 9 8 Using the Serial Link 9 8 1 Transferring Call Data If the transfer of call data to the PC is required i e for call accounting purposes export to a spreadsheet or printing of the call data log this can be done via the serial link Connect the serial cable supplied with Total Recall to the PC port on the back panel of Total Recall Section 4 4 Connect the DB9 connector to the PC with Remote Recall software loaded Select the File Transfer icon from the Tool Bar the Red Telephone symbol An Options window will appear U
44. ne line interface are standard RJ11C RJ12 RJ14 See Section 5 2 4 4 3 Power Cable Socket IEC 100 250VAC auto sensing power cable socket 4 4 4 On Off Switch Switches Total Recall On or Off 4 4 5 Fuse 240VAC 1 25 amp anti surge fuse 4 5 Control Panel 4 5 1 LCD Display The LCD displays the various screen menus Change the contrast of the LCD screen by holding down the lt gt Hash key and pressing either of the lt UP gt lt DOWN gt arrow keys 4 5 2 MENU key The lt MENU gt key is used to navigate between the three main menus Logging Search and Options When lt MENU gt is pressed with the cursor at the top of one of the three main menus the cursor moves to the top of the next main menu The system will beep each time the lt MENU gt key is pressed When lt MENU gt is pressed and the cursor is in the body of a main menu by repeatedly pressing lt MENU gt the cursor will step back to the top of the main menu before moving to the next main menu in the indicated sequence Total Recall User Manual V2 50 US Rev 0 02 11 4 5 3 SELECT key Use the lt SELECT gt key to start an operation associated with a highlighted button or item and to confirm a request 4 5 4 UP and DOWN scroll keys The lt UP gt lt DOWN gt arrow keys are used to navigate within a menu With each lt UP gt or lt DOWN gt key press the cursor highlights a different button or item within the menu As you press the lt UP gt lt
45. ol thumb wheel on the front panel To stop replay press lt SELECT gt again or push the Stop button on the Control Keys Alternatively a call may be replayed using the Control Keys see Section 4 6 7 When a call is being replayed the progress of the call will be displayed at the bottom of the LCD and in the Status Column the direction and speed of replay is indicated 2000 10 10 LOGGING MENU 20 51 24 a DATE TIME LEM NUMBER CHR ST 00 10 09 12 27 0 01 00 10 09 12 27 0 01 2 00 10 09 12 24 2 49 lt 1 00 10 09 11 32 0 06 3 00 10 09 11 32 0 06 2 00 10 08 11 25 0 13 2799 gt 2 Calls 8i Used 0 Total Recall User Manual V2 50 US Rev 0 02 8 3 8 4 Live Monitoring of Calls This feature is accessed from the Options Menu Line button A current call will have the letter C in the Status Column Highlight the call with the lt UP gt lt DOWN gt arrow keys and then press lt SELECT gt The letter M in the status column after the C will indicate Live Monitoring If the beep tone is enabled then this will be heard on the internal speaker To end monitoring press lt SELECT gt again This will stop Live Monitoring but will not terminate the call Archiving Calls Total Recall stores compressed call files internally on the hard disk drive Call files can then be archived to CD either manually whenever required or automatically at scheduled intervals It is recommended that calls be arch
46. op phone equipment and cradle for the hand piece Handpiece Hand held assembly that includes microphone mouthpiece and speaker earpiece Handset Adapter A device to tap the audio signal from the handpiece of a telephone handset Also referred to as a Handset Patch or Logger Patch or Handset Splitter Beep Tone A tone that sounds every 15 secs to alert that the call is being recorded CLI CLIP Caller Line Identification Caller ID or Caller Line Identification Presentation Status Line Information line displayed at the bottom of each of the User Menus UPS Uninterruptible Power Supply DSP Digital Signal Processor 13 APPENDIX B LCD Screen Messages Date The date the call was placed or received Time The start time of the call Len The length or duration of the call in minutes and seconds Number The inbound or outbound call number gt lt The direction of the call is displayed if either CLI or DTMF has been captured CH The channel number associated with the call ST The status of the call see below The possible messages in the status column are as follows Z gt xn The call is tagged The call is current i e it is happening at this time The call has been damaged The call has been archived Monitoring this live call If a call is being replayed the status column will indicate the following gt Playing gt gt Fast F
47. orward gt gt gt Skipping Forward lt lt Rewinding Paused Total Recall User Manual V2 50 US Rev 0 02 39 14 Software License Agreement Arunta Software License Agreement END USER LICENSE AGREEMENT FOR ARUNTA SOFTWARE Total Recall Remote Recall IMPORTANT READ CAREFULLY This Arunta Software License Agreement ASLA is a legal agreement between you either an individual or a single entity and Arunta Comsec Pty Ltd for the Arunta software product identified above which includes computer software and associated media and printed materials and may include online or electronic documentation SOFTWARE PRODUCT or SOFTWARE By installing copying or otherwise using the SOFTWARE PRODUCT you agree to be bound by the terms of this ASLA If you do not agree to the terms of this ASLA promptly return the unused SOFTWARE PRODUCT to the place from which you obtained it SOFTWARE PRODUCT LICENSE The SOFTWARE PRODUCT is protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties The SOFTWARE PRODUCT is licensed not sold GRANT OF LICENSE This ASLA grants you the following rights The software and hardware described in this document are furnished under a license agreement and may be used only in accordance with the terms of the agreement The software that accompanies all Arunta products is the property of Arunta Comsec Pty Ltd ACN 051 6585
48. ow or two 4 channel DSP cards special order TR 08 in table below Contact your Total Recall representative for upgrade assistance Upgrading Total Recall to Higher Channel Capacities The 4 8 and 12 channel versions of Total Recall can all be upgraded to a higher channel capacity by the addition of a 4 channel Part Number TR U4 or 8 channel Part Number TR US DSP card Total Recall can accommodate 2 DSP cards only so the upgrade may necessitate the prior removal of an existing DSP card s Possible permutations Current Version Upgrade Version Remove Add TR 04 TR 08 1 x TR U4 TR 04 TR 08S 1 x TR U4 1x TR U8 TR 04 TR 12 1 x TR U8 TR 04 TR 16 1 x TR U4 2 x TR U8 TR 08 TR 12 1 x TR U4 1 x TR U8 TR 08 TR 16 2 x TR U4 2 x TR U8 TR 08S TR 12 1 x TR U4 TR 08S TR 16 1 x TR U8 TR 12 TR 16 1 x TR U4 1 x TR U8 6 Total Recall User Manual V2 50 US Rev 0 02 2 Introduction Total Recall is a compact cost effective and self contained digital Voice Logger Recorder which records and provides secure storage for over 1600 hours of calls Call information is presented on the Liquid Crystal Display LCD With simple keystrokes and 3 easy to navigate menus the user configures and operates Total Recall to search playback and archive calls Available as a 4 8 12 or 16 channel unit Total Recall will record the telephone numbers of incoming and outgoing calls and store this informatio
49. own and restart Total Recall Note Any pre recorded voice files on the hard drive will not be affected by a software upgrade however it is highly recommended to make a complete archive copy of all important calls before starting the upgrade process 7 9 Recorder ID This feature is accessed from the Options Menu System Maintenance button For Total Recall installations using multiple recorders it is often useful to be able to identify from which recorder a particular call originated The Recorder ID feature permits this identification Highlight the System Information button and use the lt UP gt arrow key to place the cursor over the Recorder ID field Using the numeric keypad type in a unique ID for the recorder up to 4 digits The Recorder ID is stored in the LogInfo ini file that is saved with every session Also when archived calls are being searched on a PC using Remote Recall the Recorder ID is displayed for each call in the Remote Recall Window Section 9 6 1 7 10 Rebuild Call Database This procedure is accessed from the Options Menu System Maintenance button In the event of a power cut line disconnection or other event that may have damaged a call record or left a call record un terminated there is an option to rebuild the call database Select Rebuild Call Database using the lt DOWN gt arrow key and press lt SELECT gt The database will be automatically rebuilt After the rebuild the OK button will be highlighte
50. pecific If the recorder is connected trunk side on an analogue line and an operator receptionist answers the incoming call the recorder will record the operator s comments and also the continuing conversation of the call if it is transferred However in this scenario the recorder will not capture the agent s extension number The CLI Caller ID data will only be captured if it is embedded in the incoming call data The recorder is designed to detect DTMF tones on dialing and display the Dialed Number in the Number Field of the call record If DTMF is not present at the point of recording then the DTMF number will not be displayed If Caller ID is not present at the point of recording then the DTMF number will not be displayed 16 Total Recall User Manual V2 50 US Rev 0 02 6 Switching On and Getting Started 6 1 General Once the line interface cables have been connected connect the power cable and switch ON the recorder The power ON OFF switch is located next to the power connector at the rear of the unit Initially you will hear the internal fan start the internal hard drive operating and see blue line activity on the LCD screen You will hear an initial beep from the system the Total Recall logo will be displayed and finally a hum from the speaker This is normal After start up the Logging Menu will be displayed with the Padlock Icon locked This menu is the default menu that the system will rev
51. put cable with T adapter for each input jack The Omnicron TSA 3LM handset connection adapters or other cables may have been substituted for the phone line cables if requested when your Total Recall was ordered If cables have to be run and if connection is required to the MDF or distribution frame it is advisable to request a certified telecom engineer to install the telephone cabling required for the recorder Note DO NOT load the Remote Recall CD into the Total Recall CD drive The Remote Recall CDis only intended for a PC m p or ta nt N 0 te To ensure no loss of power or interruption to recordings it is strongly recommended that Total Recall be connected to a UPS power system Total Recall utilizes a database with potentially open and active files Power disruption with an unclean shut down will cause damage to these files and will require a database rebuild This rebuild will occur automatically when power returns and can be a lengthy process Total Recall User Manual V2 50 US Rev 0 02 7 2 2 Getting Started Having completed the installation of Total Recall by following the instructions in Section 5 you may commence using Total Recall immediately by following the simple instructions in the Quick Start up Guide Section 3 For a more complete understanding of the comprehensive features of Total Recall we recommend you read through the remainder of this manual 2 3 Total Recall F Total Recall Voice Logger Record
52. rking from an archive CD If the required call s is not found simply re set the search criteria and select Search again 8 2 Replaying Calls 8 2 1 From Search Menu O6 MAY 2001 SEARCH MENU 19 33 2 A DATE TIME LEN NUMBER CH ST EA ERES y 2 APROL 13168 EN60 6 E i 1 57 APR O1 13 31 17 46 0299085703 lt 1 19 APR 01 16 00 1 33 0299089703 lt 1 Calis 28840 Listed 48 Selected calls are displayed in the lower part of the Search Menu The information displayed on each call includes Date Time Duration Number Channel and Status With the Search Menu displayed press the lt DOWN gt key until the first call is highlighted The lt UP gt lt DOWN gt arrow keys can be used to scroll through the displayed calls To replay a call position the highlight bar over the target call and press lt SELECT gt Adjust the playback volume by using the volume control thumb wheel on the front panel To stop replay press lt SELECT gt again or push the Stop button on the Control Keys Alternatively a call may be replayed using the Control Keys see Section 4 6 7 When a call is being replayed the progress of the call will be displayed at the bottom of the LCD and in the Status Column the direction and speed of replay is indicated 8 2 2 From Logging Menu To replay a call from the Logging Menu position the highlight bar over the target call and press lt SELECT gt Adjust the playback volume by using the volume contr
53. rom the Total Recall speaker It is also possible to connect a speaker to the headphone output jack on the front panel of Total Recall and Live Monitor the call at a location remote from the recorder 9 8 4 Remote Replay of a Call When connected to Total Recall with the serial cable it is possible to replay a logged call on Total Recall Highlight the call and double click it to begin Remote Replay The call is played back from the Total Recall speaker The Fast Forward Fast Rewind and Pause keys work in the normal way 9 8 5 Control of Call Data Transfer The transfer of call data from Total Recall to Remote Recall can be stopped and started by pressing F5 or using the Light Bulb icon on the Toolbar Total Recall User Manual V2 50 US Rev 0 02 35 10 Troubleshooting Tips amp Techniques a There is a loud and continuous tone sounded when using the control keys The soft key may be stuck against the casing Just move the key about to release it b The unit does not power up It is possible that the fuse holder may have become loose during transit or the fuse is blown Disconnect the power cord remove the fuse holder at the rear of the unit and check that the fuse is OK Power up again c The password has been forgotten Call your dealer for support d The LCD screen is very blue after start up Hold down the Hash key and press the lt UP gt lt DOWN gt arrow keys to change the contrast of the LCD screen e The recorder
54. s recording to the 95 capacity when the auto delete function is repeated again During this auto delete process the system will continue to record any active calls System Shut Down This procedure is accessed from the Options Menu System Shut Down button Because Total Recall uses a database with active and open files Total Recall must be properly shut down before the power is turned off Total Recall should always be shut down using the System Shut Down Menu within the Options Menu In the Options Menu press the lt UP gt arrow key until the System Shut Down button is highlighted Press the lt SELECT gt key You will be asked to confirm this a second time 25 JUN 2001 OPTIONS MENU 08 25 13 a SYSTEM SHUTDOLIN Plesse confirm Are you sure you want to do this Shutdown Cancel System Shut Down Total Recall User Manual V2 50 US Rev 0 02 9 Remote Recall Software Remote Recall is client software for Total Recall Calls and associated call data text file information that have been archived to CD can be transferred to a multimedia PC for replay and for integration into PC based database or spreadsheet If an archived call needs to be sent to a remote PC the file can be readily attached to an e mail either as a normal wav file or as a compressed trc file Note Full details on the use and operation of Remote Recall can be found in the HELP files contained with the Remote Recall software 9 1
55. se this Options window to test the serial link First select COM 1 and then Test If the serial link is active then the test result will show the connection If not the message will show Error Couldn t See The Total Recall Device Try all the COM Test selections until you get a positive serial connection then click OK An option to be notified by an audible beep every time a call is received is available This feature is enabled disabled by the Beep whenever a new call comes in selection at the bottom of this Options window The call data but not the voice files will be downloaded via the serial link from Total Recall to the PC 34 Total Recall User Manual V2 50 US Rev 0 02 Options Window for the Serial Link If the database is full or near full this transfer process could take a long time It is recommended to activate the serial link transfer option during quiet recording times Activation of the serial link transfer will not degrade the normal performance of the Total Recall recorder or the PC 9 8 2 Sound Test Remote Recall sound can be tested by selecting Help About Test Sound from the tool bar at the top of the screen 9 8 3 Remote Live Monitoring of a Call When connected to Total Recall with the serial cable it is possible to activate Live Monitoring of a call in progress from the remote PC Highlight the call and double click it to begin Live Monitoring The sound will be transmitted f
56. sebocsieanteesseasteesseectenscuvasecsnencneesd 18 TL Channel S ttl Puerro ius 18 e A o hsncear gusta sas E E EE E sees ei caatetig ah ESEE EEA 19 Alas MOE til 19 O A bias dcsdsseclancdgonaaadsceasesaeanedeaesaoaealerdauesasaearan anadages E hz cagns aaaecnenesacansdabengeescbante 20 Peder e A aati Rotated Ga cct MeN ct ee acta pa et A eect S 20 has two password levels Administrator and User for enhanced system security Both passwords have a default setting Of 0000 20 00 ee eeeeeeeessneeeeessseeeeeessaeeeesessaeeesesenaeeees 20 FL Le Entering Password a A ee tates A tb 20 7 22 Changing PassWord csi rinda aid ati didactica elas dnde actas 20 7 2 3 Administrator Password AA A A cated goal dad 21 K s Maximum Record A e e due io de 21 TA NVOX II A A A eae ali A aie heal 22 TO Recording Period llendo 22 TO LangUate iniciada da put dad nds alee au ica ate 23 E A E EE 23 AsO Upsrade OI E s a a a an ets 23 FIs Recorder ID iernii endea a eo EEEE RO EE ES EE EEEIEE ESOR ER Lana 24 TO Rebuild Call Databas sicpi messis A 24 8 OPERATING TOTAL RECALL esnie aisse iii 25 Sl Searching tor Calls ni ees oe altace Shee dpsed Goad iden eed See 25 8 1 1 Searching from the Hard Drive icon miii 25 8 2 searching from the CD si iii 25 8 2 Replaying Call A E E E O Te E E oases 26 Soke ROM A A E 26 S222 a O 26 8 3 Live Monitoring of Calls carino ripear 27 SE AM TINS NS AIS en ca TT tu wise wale pes cuiae tau ra waa gn ean EE E EEE 27 Bcc Arc
57. ssword A password must be entered to access Total Recall s menus If Total Recall is left unattended for more than two minutes the password will need to be re entered to regain access to the menus The padlock icon at the top right hand corner of the LCD indicates whether or not the Total Recall is secure 2000 10 10 LOGGING MENU 20 51 05 a Please enter the passuord ta continue Select to accept passuord Menu to return to logging menu oooO y Calls 01 Used 0 7 2 2 Changing Password This setting is configured from the Options Menu General button From the General Settings Menu select the Password button You can continue to use the default passwords 0000 or new passwords can be set Follow the instructions in the sub menu screen If you forget your password at any time the system will be inoperable and you should contact your Total Recall reseller for assistance Enter your password up to 6 digits using the numeric keypad Press lt SELECT gt to accept Enter the same password again to confirm Press lt MENU gt to return to the Options Menu 20 Total Recall User Manual V2 50 US Rev 0 02 General Settings Time amp Date E You may change the password here n Press SELECT to accept password Press MENU to return to menu RUTU i y Srl _ susten Settings New password accepted CA Return to last menu CA 7 2 3 Administrator
58. th Class A of EN55022 1995 incl Amendments 1 amp 2 Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures New Zealand Model This device complies with Class A of AS NZS3548 1995 incl Amendments 1 amp 2 Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures 8 1 8 Call logging automatic set up b The call log incorporated in this equipment does not record all answered calls The call log therefore may not agree with the Telecom account which may include calls not shown on the log 8 5 Recording functions c All persons using this device for recording telephone conversations shall comply with New Zealand law This requires that at least one party to the conversation is to be aware that it is being recorded In addition the Principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected the purpose for its collection how it is used and what is disclosed to any other party USA Model FCC Rules Part 15 Total Recall has been tested and complies with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful int
59. the CD into the PC drive and the program will Auto Start the install requiring as little user intervention as possible Just follow the instructions on the PC screen If the install CD did not Auto Start select Start Run D INSTALLREMOTERECALL EXE double click the file to activate the Install Shield Program and follow the instructions on the screen substitute another CD drive letter if necessary 9 5 Loading Archived Calls from the CD to the PC First ensure the Remote Recall program is loaded by clicking Start Programs and then selecting Remote Recall Take a CD from Total Recall that has at least one complete session archive session and load it in the CD drive on the PC The recorded files the recorded calls on the CD and the information associated with the files Date Time Length Number Channel Status etc are located in a Log File The Log File is required to run Remote Recall and therefore at least one 1 complete session file must be present Total Recall User Manual V2 50 US Rev 0 02 31 on the CD A Log File contains all the information related to an individual session There may be more than one session on a CD disk and each session will have its own Log File Options to customise Call Source CD ROM Drive Name D y _NewED IV Merge duplicate calls saved across multiple sessions C View all sessions Y View these sessions 24Jun 2001 3 00 pm 277 calls Recor
60. the Total Recall package refer Section 2 1 Unpacking Ensure your recording connections are in place Connect the Total Recall recorder to the input line s and connect the power cord Turn on the power with the switch at the rear panel Note The internal power supply is auto sensing 100VAC 230V AC 50 60Hz Wait approximately 2 minutes for Total Recall to complete its start up Adjust the contrast of the screen by holding down the lt gt key and pressing the lt UP gt lt DOWN gt arrow keys Default Passwords are 0000 Administrator and User Go to the Options Menu by pressing the lt MENU gt key twice Select General by pressing lt SELECT gt Set Language Time amp Date Password if you wish to change the default password Select Return Select Line Set desired Line Trigger Mon Monitor and Beep settings Select OK to confirm Select Archive Set desired Archive settings and then select OK Press the lt MENU gt key once and locate the Logging Menu Use one of the phone lines connected to the recorder and make a test call Check that the call appears on the Logging Menu showing C in the status column When finished enter the password if required position the cursor over the call and press the lt SELECT gt button to replay the call Adjust the speaker volume using the thumb wheel on the front panel 3 2 Remote Recall Insert the Remote Recall CD in a multimedia PC and follow
61. the field press lt SELECT gt to change the value 7 4 VOX Timeout This setting is configured from the Options Menu Call button If VOX is set as the recording trigger VOX Timeout will determine the maximum length of quiet time the recording will continue before being cut off This ensures that if a call has ended and the phone is not hung up properly the recorder will not continue to record silence VOX Timeout settings can be between 2 15 seconds and applies to all channels that have the Trigger set to VOX In the event that an active call is put on hold and there is no music on hold being played then the recording will terminate according to the VOX Timeout setting When the call recommences the VOX trigger will immediately open and start a new recording so that the complete conversation is captured across two recordings The default VOX Timeout setting is 15 seconds Note Whatever the VOX Timeout setting that length of time must be allowed between the termination of one call and the start of the next call If the next call starts within the VOX Timeout setting both calls will appear as one call record on the database i e two calls appear as one continuous call To change the setting press the lt UP gt or lt DOWN gt arrow key to highlight the field press lt SELECT gt to change the value 7 5 Recording Period This setting is configured from the Options Menu Call button Total Recall can be programmed to recor
62. the set up instructions If the install did not Auto start choose Start Run D INSTALLREMOTERECALL EXE substitute another CD drive letter if necessary After installation the Remote Recall screen will auto load on the PC Remove the install CD Insert an archive CD with calls that have been created on Total Recall Click the CD icon in the top left corner of the screen An Options to Customize dialog box will open listing the archived sessions on the CD Select All or any number of the sessions and click OK The window will show the calls loading from the CD followed by a listing of the call details in the Remote Recall lower window Find the desired call s using the search options Highlight and double click on any call A dialog box will appear showing Converting the Call and then the call will automatically play Once the call is playing use the control buttons in the Call Player window to control the replay of the call Play Stop Forward Reverse Pause and also to select the Next or Previous call Total Recall User Manual V2 50 US Rev 0 02 9 4 Getting to know Total Recall Total Recall is very simple to operate and has a minimum number of ports and key controls Everything that is needed to operate Total Recall is included with the unit It is not necessary to attach a PC monitor as a management console for the recorder Serial Interface Connection 1 to 16 Channel Line Input LCD Panel a Numeric Keypad

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