NVR10 Series Manual
Contents
1. A kal AU ds USER MANUAL NVR10 SERIES 4 8 CHANNEL eae support i For more information on this product visit www NightOwISP com TABLE OF CONTENTS w Chapter 1 FCC WARNINGS ee ee ee ee ee 5 Chapter 2 SAFETY INSTRUCTIONS sss 6 Chapter 3 SPECIFICATIONS ee ee ee ee ee ee ee ee ee ee 8 3 1 System Requirements iese ese ee ee ee ee ee ee ee ee 8 3 2 Package Contents ee ee ee EE ee ee ee ee ee ee ee ee ee ee 8 SN NYR Dag AINA ee ee T 9 3 2 2 Camera Diagram ee ee ee ee ee ee ee 10 3 2 3 Mouse and Remote Diagrams 11 Chapter 4 CAMERA INSTALLATION oc ee ee ee ee ee ee ee ee 13 4 1 Videolbiower ee ee ee ee ee ee ee RE ee ee ee ee ee ee Re ee ee ee ee 13 EA le ln ie AE RC 14 Chapter 5 NVR INSTALLATION ee ee ee ee ee ee 16 5 1 Connecting to TV ee ee ee ee ee EE Ee ee ee ee ee 16 oe e E 17 Chapter 6 GETTING STARTE 19 6 1 Startup Wizard ME 19 6 2 Night Owl HD Mobile App nn 20 6 3 Displays and ee E 20 6 31 Eoo inel lt B ee ee De ee ee ee 20 6 3 2 Live View All Channels EE 21 6 3 3 Live View Single Channel 23 6 3 4 Menu Screen e 23 Chapter 7 MENUS AND SETTINGS nn 25 7 1 General Menu ese ere ee ee nennen 26 s fN BA Display 26 A2. 3 Complete the New User Registration form Write down the UserlD and Password information ooo WAS 0 My Domains For more information on this product visit www NightOwISP com CHAPTER 8 NIGHT OWL REMOTE ACCESS 4 Create a domain name 5 If the domain name that you have chosen is available you will see a window that tells you that your domain was successfully created If the domain name is taken try again until you find an available name 8 3 5 Adding the DDNS to Your NVR After you have registered for a free domain name you will need to add that domain to your NVR To do so you will need to access the DDNS settings Go to the General menu and then to the Network settings and the DDNS section 1 Set the DDNS field to Enable 2 Verify that the Server field is still set to NIGHTOWL 3 In the Domain field input the domain name that was created during the DDNS registration AN Write the registered domain name down in the User Information section at the end of the manual For more information on this product visit www NightOwISP com CHAP TER 8 NIGHT OWL REMOTE ACCESS 4 Input the UserlD and Password you created at registration into the User and Password fields respectively 5 Click Save to apply the changes 8 3 6 Internet Viewing Once you have configured your DDNS you are ready to view your camera online from your computer or laptop Visit us at www NightOwlSP com and download th
3. 2051 or Server Port 2050 Private Port set to the same number you entered for the Public Port e Port Type Protocol if your router has an option for both use TCP and UDP If your router allows either TCP or UDP port types use TCP e Host IP Address set to your DVR IP address ending in 150 that you wrote down earlier Once you have forwarded the necessary ports on your router you should check to make sure they have been correctly forwarded 1 Go to http www yougetsignal com tools open ports 2 Type in port 9000 and select the Check button to see if the port is open or closed 3 Type in port 2049 or 2051 and select the Check button to see if the port is open or closed 4 All ports should be open If any ports test as closed that port is not forwarded correctly Write you external address in the User Information section at the end of the manual For more information on this product visit www NightOwISP com CHAP TER 8 NIGHT OWL REMOTE ACCESS 8 3 4 DDNS Registration This option allows you to set up a free website address that will point back to the NVR regardless of whether or not the IP address changes If you do not have a static IP address you should use this option Follow the steps below to register a free domain name DDNS 1 Go to http www nightowIDVR com 2 Select the Registration button located at the top left corner of the page Ss eg a an ete rd Welcome to Night Owl DONS
4. com CHAPTER 12 Wm CUSTOMER SUPPORT Before you return to the store we might be able to save you a trip ONLINE e www NightOwlSP com e 24 7 Product Support e How To Videos e Manuals e Firmware Updates etc EMAIL e Technical Support support NightOwlSP com e Sales Support sales NightOwlSP com PHONE English amp Spanish e Technical Support register at www NightOwlSP com to receive technical phone support e Sales Support 1 561 265 5272 e Professional Installation 1 800 806 5513 For more information on this product visit www NightOwISP com CHAPTER 13 Ae USER INFORMATION Be sure to write down all the important information below and place it in a secure location General NVR Information e Admin Password e User Password e Mac Address e Serial Number Internet Login Information e Internal IP Address e Public IP Address e DDNS Name e DDNS UserlD e DDNS Password e Media Port e Web Port For more information on this product visit www NightOwISP com
5. configurations along DDNS registration 8 1 System Requirements You will need to have the following in order to be able to successfully connect the NVR to the Internet e High speed Internet connection e Router or modem with two open Ethernet ports e Computer with Internet Explorer 7 8 9 or 10 and Windows XP Windows Vista Windows 7 and Windows 8 operating systems 1x Ethernet cables included with the system see image below 8 2 Setup Learn how to connect the NVR to your router modem OW wt gt N Ethernet E Ko NVR m Router Not Included E AN Do not connect the NVR to a wireless router OO O AM cu For more information on this product visit www NightOwISP com CHAP TER 8 NIGHT OWL REMOTE ACCESS 8 3 Network Configuration 8 3 1 Windows Operating Systems Make sure that the DVR is properly connected to the router modem and that you have a computer that works with Windows and connected to the same router Follow these steps to determine the basic information about your network 1 Press the Windows and R key at the same time on your computer s keyboard to bring up the Run window Type cmd and press the Enter Key 2 In the command prompt window type ipconfig and press Enter Find the section named Et
6. ee ee ee ee 69 Chapter 13 USER INFORMATION ee ee ee ee ee EE ee ee 70 For more information on this product visit www NightOwISP com CHAPTER NIGHT OWL FCC WARNINGS FCC This equipment has been tested and found to comply with limits for Class B digital devices pursuant to Part 15 of Federal Communication Commission FCC rules FCC Compliance Statement These limits are designed to provide reasonable protection against frequency interference in residential installation This equipment generates uses and can radiate radio frequency energy and if not installed or used accordance with the instructions may cause harmful interference to radio communication However there is no guarantee that interference will not occur in television reception which can be determined by turning the equipment off and on The user is encouraged to try and correct the interference by one or more of the following measures Heorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected C CAUTION The Federal Communications Commission warns the user that changes or modifications to the unit not expressly approved by the part responsible for compliance could void the user s authority to operate the equipment For more information on this product visit www NightOwISP com CHAPTER
7. like to create a notification for Disk Full means you will receive a notification if the HDD is full Disk Error refers to the status of the HDD and will notify you if it crashes or has become corrupt Video Loss is the absence of video due to power loss disconnection Enable turn notifications on or off for the selected Event Type For more information on this product visit www NightOwISP com CHAPTER 7 MENUS AND SETTINGS Show Message enable an icon to be displayed in Live View when the selected Event Type is triggered Send Email send an email notification when this Event Type is detected EEMzzer turn an audible buzzer on for a duration of time to alert you when this Event Type happens Choose OFF to disable this feature 7 6 3 Auto Upgrade Control settings for auto upgrades of the NVR software Auto Upgrade Enable or Disable the auto upgrade feature Check For Updates check this tick box to periodically check for updated software versions Detect click this button to query your NVR and notify you if you are current or need to be updated Upgrade if an upgrade is detected click this button to download and install the new version For more information on this product visit www NightOwISP com CHAPTER 8 REMOTE ACCESS This chapter will show you how to connect your NVR to the Internet You will learn how to properly connect your NVR to your router modem and setup port Internet and mobile
8. of 2049 or 2051 will provide the most optimal connectivity IP Address network address of the connected NVR Subnet Mask the range of IP addresses that can be found in the network This should always be set to the default address 255 255 255 000 Gateway the connection between two networks This should be always be the IP address of the connected router DNS1 primary Domain Name System server address DNS2 secondary Domain Name System server address UPNP Enable or Disable Universal Plug and Play abilities depending on your network device capabilities ES Switch For more information on this product visit www NightOwISP com CHAPTER 7 MENUS AND SETTINGS DIO O10 O75100 io 255255 000 000 010 010 000 001 c Substream configure or optimize the video quality of your Live View Video Enable or Disable video for the selected channel FPS increase or decrease the frames per second of the streaming video depending on your connection speed A higher FPS will result in more data transfer but smoother video A lower FPS will eliminate most lag but at the expense of video quality Bitrate adjust the amount of data transferred while streaming The default setting is sufficient for most networks Audio click the tick box to record sound if your camera is audio enabled For more information on this product visit www NightOwISP com CHAPTER 7 now MENUS AND SETTINGS d Email Enable or Disable ema
9. your TV or monitor to view the NVR 5 2 Power 1 Locate the labeled NVR power adapter the camera power adapter and NVR power adapter should never be interchanged d ko NVR Power Adapter a 2 Plug the included power adapter cable into the back of the NVR S N HIE ES E Sall NVR 3 Plug the other end of the power adapter cable into an available wall outlet If you are using an uninterruptable power supply UPS plug the adapter cable into one of its output sockets For more information on this product visit www NightOwISP com CHAPTER 5 m NVR INSTALLATION L gU Q j N Plug into outlet If your TV does not have an HDMI port you will need to purchase a VGA or a BNC to RCA video cable For a VGA connection attach one end of the VGA cable to the DVR VGA port and the other end to your TV VGA port For a BNC to RCA connection attach the yellow RCA video connector of the cable to a yellow Video Input port on your TV The opposite BNC video connector on the cable should then connect to the Video Out V OUT port on the back of the DVR For more information on this product visit www NightOwISP com CHAPTER 6 m GETTING STARTED 6 1 Startup Wizard When your NVR is powered on it will display the Night Owl logo while initial
10. 2 SAFETY INSTRUCTIONS Use the provided power adapter Do not use this product with a power source that applies more than the specified voltage Never insert metal into the NVR case or its openings Inserting metal into the NVR case may cause electric shock Do not operate in wet or dusty areas Avoid placing the NVR in areas such as a damp basement or dusty attic Do not expose the NVR to rain or use near water If the NVR accidentally gets wet unplug it and contact technical support immediately Keep product surfaces clean and dry To clean the outside case of the NVR use a lightly dampened cloth Do not use cleaning solutions or solvents Do not install near any heat sources Do not install the NVR near any heat sources such as stoves heat registers radiators or electronics including amplifiers that produce heat Unplug the NVR when moving it Make sure that the NVR is unplugged before you move it When moving this device be sure to handle it with care Make sure there is good air circulation around the NVR This NVR uses an internal hard drive which generates heat during operation for video storage Do not block vents on the NVR as these vents reduce the generated heat while the system is running Place this product in well ventilated area For more information on this product visit www NightOwISP com CHAPTER 2 m SAFETY INSTRUCTIONS Do not attempt to remove the top cover If you observe
11. 7 1 General Menu The general menu will allow you to access display network and alarm settings for your NVR system 7 1 1 Display a Output adjust the display resolution on your TV or monitor Video Output the default LIVE OUT setting E iew Setup choose between Dynamic and Static options The Dynamic setting will allow you to adjust the number of visible channels in Live View while the Static option will lock the View Mode to either a Single Quad or Nine channel display Sequence View set the channel order when viewing the channels are displayed in the sequential mode Sequence Time adjust the duration each channel is displayed during a sequential view VGA HDMI Resolution optimize the display resolution to best fit your TV monitor For more information on this product visit www NightOwISP com CHAPTER 7 arrow MENUS AND SETTINGS Transparency modify the menu transparency when displayed on screen b Privacy Zone create or modify up to 4 privacy zones per channel These zones will not be visible to the cameras in Live View or during any recording Channel choose which channel to apply a privacy zone to Privacy Zone Enable or Disable privacy zones in the selected channel Area select the number of masks you would like to create or modify Mask Area a single Live View of the selected channel will be displayed with the number of Areas selected in the previous line Select drag and resize each
12. NightOwISP com CHAPTER 4 Wm CAMERA INSTALLATION 3 Using a drill bit slightly smaller than the included screw anchors drill into the mounting surface using the guide marks you placed in the previous step 4 Insert the screw anchors 5 Line up the camera base holes with the screw anchors Holding the base in place insert screws and tighten until secure d N 6 Once the base is screwed in place make sure that the camera is securely mounted by placing gentle pressure on the mount 7 Adjust the camera housing to point in the direction of the area you would like to monitor Don t feel like installing the system yourself ING Let InstallerNet M do the work for you Me en Contact us at 1 800 806 5513 or visit us at www NightOwISP com For more information on this product visit www NightOwISP com CHAPTER 5 NVRINSTALLATION 5 1 Connecting to a TV via HDMI 1 Locate the included HDMI cable d Se E 2 Plug one end of the cable into the HDMI port on the back of the NVR d EJ H YE Wu A Co NWR P 3 Connect the other end of the cable to an available HDMI input on your TV or monitor E For more information on this product visit www NightOwISP com CHAPTER 5 m NVR INSTALLATION 4 Select the appropriate video input channel on
13. any abnormal operation unplug the NVR immediately and contact technical support Do not attempt to open the NVR to diagnose the cause of the problem Handle the NVR carefully If you drop the NVR on any hard surface it may damage the device If the NVR doesn t work properly due to physical damage contact an authorized dealer for repair It is recommended to use your NVR with an uninterruptable power supply UPS Connecting your NVR and cameras to a UPS allows continuous operation even during power outages The run time duration will depend on the rating of the UPS used You may be subjected to severe electrical shock if you remove the cover of the NVR For more information on this product visit www NightOwISP com CHAPTER 3 SPECIFICATIONS 3 1 System Requirements Please be sure that the mobile device you will use with your NVR complies with the following specifications e Android 4 0 or later e iOS 4 3 or later 3 2 Package Contents e 1xHDNVR e Indoor Outdoor Cameras e Bundles of Camera Cables e Mounting Hardware and Screws e HDMI Cable e 1x RJ 45 Cable Ethernet e 1x Wireless Mouse e 1x Remote Control Includes Batteries e 1x Software CD e 1x Quick Setup Guide e 1x DC 15V 4A NVR Power Adapter e 3x Night Owl Security Stickers Cameras additional cables power adapters and splitters only included in certain security kits Check the product packaging for detailed kit contents For mor
14. arch All Normal or Motion video to playback Playback Channel choose the desired channel to view footage from Start Time set the initial time parameter for your video search End Time set the end time parameter for your video search mut Eee 02 11 2015 12 00 56 AN N aar m g kiman f ime HI Ber cami 4567891011 12 13 14 For more information on this product visit www NightOwISP com CHAPTER 7 WO MENUS AND SETTINGS 1 2 3 4 5 6 8 9 Calendar indicate the date to playback video Channel Selection choose the channels to display on screen Full Screen hides the Calendar and Channel Selection panels Rewind rewinds the recorded video Next goes to the next recorded event Play plays video starting at the indicator on the timeline Pause pause the recorded video Stop stop the recorded video Fast Forward fast forward frame by frame of the recorded event 10 Zoom click the icon and select the area on screen to zoom in 11 Clip Save click once to set the start point of the video you would like to save Press the icon again to select the end point of the video you would like to save then choose whether you would like to save as an H 264 or AVI format 12 Volume Scale adjust the volume of the video in the selected channel s 13 Start Time indicates the beginning of the timeline on the selected Calendar date 14 End Time indicates the end of the timeline 15 Timel
15. area with the mouse to mask areas on camera that you do not want visible while recording or monitoring Once the area s are selected right click to return to the menu For more information on this product visit www NightOwISP com CHAPTER 7 MENUS AND SETTINGS had ase L ES xl Tha FterchRRHHSRENENBENE i NEEEEEEEEE 7 725777 m H reg xai m d 7 1 2 Network a Main find network values and optimize connectivity based on your Internet connection In most cases the values should populate automatically once your NVR is connected to the Internet 147 1ER di i 123 255 755 755 0 192 LGE OI COO 192 GRO QUI DoD OUO 000 000 PPPOE for broadband dial up network users only You will need to contact your ISP to retrieve the values needed to complete this type of connection For more information on this product visit www NightOwISP com CHAPTER 7 arom MENUS AND SETTINGS DHCP the most common network connection type These values will be gathered automatically from your ISP when connected Static modify these values if you are using a static IP address Information can be obtained from your router and ISP Media Port allows access to your NVR from a mobile device The default value of 9000 should generally be used for all use cases Web Port allows access to your NVR with your computer through your LAN or the Internet In most cases the default value
16. ch channels All will give that user basic admin settings Ginan Wiser Hema C Log Search LL Thik Manage E qin SEO Control T Backup E 7 5 3 Info View your NVR system information and specifications at a glance For more information on this product visit www NightOwISP com CHAPTER 7 MENUS AND SETTINGS 000000 NVR10 4CH N YRIO 4CH DM 203 v5 20 20150328 v200197 192 168 1123 00 23 63 36 FB 0D 465G NTSC Device ID create a unique device ID number if you are using multiple NVRs Device Name create a unique device name for easy reference Device Type product model number Hardware Version your current hardware version Software Version your current software version IE Client Version the current IE client IP Address the current NVR network address MAC Address the NVR media access control address on the network HDD Capacity the max capacity of installed hard drives Video Format your current video recording format For more information on this product visit www NightOwISP com CHAPTER 7 arrow MENUS AND SETTINGS b Channel Info 7 5 4 Log Search for logs of all events and notifications on the NVR to playback or backup files Log Type select the type of event log that you would like to Search for Each choice corresponds to an action or event that was triggered and noted within the system For example System logs are recorded when the NVR time is synced with NTP if enab
17. d WU 26 For more information on this product visit www NightOwISP com TABLE OF CONTENTS io aJ b Privacy Zone n e Ee 7 2 1 Settings EEN 7 3 Record Menu EEN EA Gencal RE RE EE Ti 2 EV GIS 7 3 3 Settings eeens dIE e b Record Schedule c Mainstream eeen 7 4 Device Menu ENEE SA TER OE N EE N EE N 2o M PLA 1 9 System MCW EE 7 5 1 General For more information on this product visit www NightOwISP com TABLE OF CONTENTS w Eet 43 reso 45 Ao Ee RE EE N eee 46 1 6 Advanced NEE WE 48 1 6 1 Maintain E 48 0 2 EVeRIS tv es de Ee 49 16 6 AUO lero rz 6 lt MN RE 50 Chapter 8 REMOTE ACCESS 51 8 1 System Requirements ee ee ee ee ee ee 51 Dr eil EE 51 8 3 Network Configuration ee ee ee ee ee ee EE 52 8 3 1 Windows Operating System ee 52 8 3 2 Mac Operating System eeen 55 8 3 3 Port Forwarding ee see ee ee ee ee ee ee ee ee ee ee 58 8 3 4 DDNS Registration ee ee ee ee EE ee EE Ee ee 60 8 3 5 Adding the DDNS to Your NVR 61 8 3 6 Internet Viewing ee ee ee ee ee ee ee ee ee 62 Chapter 9 GLOSSARY ee ee ee ee ee ee ee ee ee ee 63 Chapter 10 WARRANTY eere een 64 Chapter 11 TROUBLESHOOTING eem 67 Chapter 12 CUSTOMER SUPPORT ee ee ee ee
18. d recording settings 4 Device Menu monitor available HDD space and access PTZ settings 5 System Menu access general settings such as timestamp displays user access system info and access logs 6 Advanced Menu view and change maintenance settings upgrades and memory full alerts Your NVR control management system CMS will provide you access to various settings and parameters to fine tune your NVR and camera outputs If you are a new user we recommend leaving all default settings for optimal performance If you are an expert user or interested in customizing your NVR system we encourage you to familiarize yourself with this chapter before changing or adjusting any settings For more information on this product visit www NightOwISP com CHAPTER 7 MENS MENUS AND SETTINGS Some menu screens will allow you to copy similar settings to multiple channels Choose the channel you would like to copy information from in the first dropdown box Copy then select the channel you would like to copy the information to from the second dropdown box To Click Copy when the proper channels have been chosen Be sure to Save all changes you make in the menus If you do not save the changes they will not be applied You can also select the Default button on any page to restore default settings for those parameters For more information on this product visit www NightOwISP com CHAPTER 7 ma MENUS AND SETTINGS
19. djust or modify individual camera settings connected to your NVR 7 2 1 Configure 7 2 2 Settings Channel select the channel you want to configure a camera for Channel Name create a name for the selected channel this name will be displayed on screen For more information on this product visit www NightOwISP com CHAPTER 7 arrow MENUS AND SETTINGS Position change the position of this channel while viewing multiple in Live View Color click Setup to access a sub menu to adjust the colors of the selected channel In this sub menu you can adjust the Hue Brightness Contrast and Saturation of the image Covert Enable or Disable the display of this channel Enabling Covert mode will not affect the channels recording functions Record Time Enable or Disable the recording time display on screen Show Time Enable or Disable the on screen timestamp display 7 3 Record Menu From this menu you can enable recording set video settings and adjust streaming options For more information on this product visit www NightOwISP com CHAPTER 7 WO MENUS AND SETTINGS 7 3 1 General Search and playback all recorded video from this menu Choose your desired date and times from the options below then click Play to view recorded video Right click to exit back to the menu screen L a3 3 ae daa Start Time G0 00 00 Channel select the channel you would like to playback footage from Type se
20. e Product For a period of one 1 year after the date of sale the Product shall be free from manufacturing defects in material and workmanship In the event that the Product is defective the Purchaser must return the Product at Purchaser s cost no CODs to the address below with the original proof of purchase receipt In its sole discretion Night Owl will either repair or replace the Product at no additional cost to the Purchaser Any replacement Product or parts will be covered by the same warranty as the original Product through the expiration date of the original warranty period Exclusions This warranty does not apply to the following parts or upon the following events 1 Bulbs LEDs and batteries 2 The Product was not used or installed in the manner described in the installation instructions 3 Negligent use of the Product or misuse or abuse of the Product 4 Electrical short circuits or power surges 5 Use of replacement parts not supplied by Night Owl 6 Product is either tampered with modified or repaired by another service provider 7 Product has not been maintained in accordance For more information on this product visit www NightOwISP com CHAPTER 10 NIGHT OWL WARRANIY 8 Accident fire flood or other acts of God 9 Failure to use Night Owl approved accessories 10 Defects or damages arising by use of the Produce in other than normal conditions including normal atmospheric mo
21. e Internet Viewing or Night Owl HD app manual for more information For more information on this product visit www NightOwISP com CHAP TER 9 NIGHT OWL GLOSSARY DDNS Dynamic Domain Naming System Method for automatically updating hostnames address or other information like a URL on a given name server DHCP Dynamic Host Configuration Protocol A network protocol that allows a server to automatically assign a device and IP address FPS Frames Per Second ISP Internet Service Provider An organization that provides services for accessing or using the Internet IP Internet Protocol Protocol for standard communications across the Internet NVR Network Video Recorder PoE Power over Ethernet Run power and video over the same RJ 45 cable PPPOE Point to Point Protocol Over Ethernet Specifications needed to connect multiple addresses on a local network to a remote site SSL Secure Sockets Layer Provides a secure connection between web browsers and websites SMTP Simple Mail Transfer Protocol Standards used for email transmission UPS Uninterrupted Power Supply Device used to keep the NVR and cameras powered when the main power supply is lost or disconnected For more information on this product visit www NightOwISP com CHAPTER 10 NIGHT OWL WARRANIY NIGHT OWL LLC Night Owl provides the following warranty to the original retail purchaser only the Purchaser with respect to this product th
22. e information on this product visit www NightOwISP com CHAPTER 3 SPECIFICATIONS 3 2 1 NVR Diagrams ev M 1080p NVR SC geet Se FRONT VIEW RJ 45 Ethernet Port On Off Switch Video Inputs VGA Output USB 3 0 Port A USB Ports yl RJ 45 Port Audio Output HDMI Output Alarm Ports Power REAR VIEW Images used are for reference only Your product may slightly vary For more information on this product visit www NightOwISP com CHAPTER 3 Wm SPECIFICATIONS 3 2 2 Camera Diagram 1080p Resolution Wide Angle HD Lens Infrared IR LEDs Base Video Power Cables a EE CAMERA For more information on this product visit www NightOwISP com CHAPTER 3 SPECIFICATIONS 3 2 3 Mouse and Remote Diagram Scroll Wheel Left Select Button Right Menu Button MOUSE Left Select choose a field or button on screen Right Menu when in Live View click to display the bottom menu bar When in a menu window right click to exit the menu For more information on this product visit www NightOwISP com CHAPTER 3 m SPECIFICATIONS otto Jo l Ot van ALL MENU CA DEE Up Select Hee ST NE LaL Down Quad View H Mute MUTE di b Play Rewind fekt Fast Forward R
23. ecord 0 Stopped O j Battery Compartment W REMOTE For more information on this product visit www NightOwISP com CHAPTER 4 m CAMERA INSTALLATION 4 1 Video Power 1 Locate an included 60 foot PoE camera cable 2 Connect one end of the cable to the connector attached to the camera Ethernet IP Camera 3 Plug the other end into a Video Input port on the back panel of the NVR d NVR 4 Repeat for each camera noting the channel number each camera is plugged into For more information on this product visit www NightOwISP com CHAPTER 4 Wm CAMERA INSTALLATION Cameras additional cables power adapters and splitters only included in certain security kits Check the product packaging for detailed kit contents Make sure all cameras are working prior to mounting by connecting them as described in the section above Once all cameras are confirmed to be fully operational you can run the cables and mount the cameras at their final locations 4 2 Mounting the Cameras 1 Locate a camera and choose a location where you would like to mount the camera 2 Indicate screw positions by marking three holes on the surface where you plan to mount the camera using the holes in the camera base as a guide a N For more information on this product visit www
24. f the unit is connected through a powering up power bar or surge protector try bypassing the bar and connecting the power directly to the wall outlet 3 Confirm that there is power at the outlet 4 Connecting the power cable to another outlet 5 Test the outlet with another plugged device such as a phone charger Cables are connected but system is not receiving sufficient power Battery in the remote control is drained Install two fresh AAA alkaline batteries in the remote control Remote control is not EE EES There are no batteries in the remote control Hard drive cables are loose or not properly Hard drive is not connected detected by the system There is no hard drive in Open the cover and install a 3 5 SATA the system hard drive Hard drive is full 096 and the unit is no longer Overwrite is not enabled recording Remove the cover and check that the hard drive cables are firmly connected Go to the Device Menu HDD and ensure that Overwrite is set to Auto Mouse cable is not firmly connected to the system Mouse not detected by system Firmly connect the mouse cable to the Mouse is not connected USB Mouse port on the front panel to the system For more information on this product visit www NightOwISP com CHAPTER 11 ema TROUBLESHOOTING Power off the system disconnect power cable Firmly connect a USB mouse to Mouse not detected by System needs to be the USB Mo
25. hernet adapter Ethernet or Wireless LAN adapter Wi Fi and locate the IPv4 Address and write this address down e g 192 168 1 123 C windows system32 cmd exe Microsoft Windows Version 6 1 7600 Copyright Cc 2609 Microsoft Corporation All rights reserved C Users Jennifer gt ipconf ig 3 Change the last three digits of the address to 150 and write this address down as well e g 192 168 1 150 This will become the IP address of your NVR at a later time For more information on this product visit www NightOwISP com CHAP TER 8 NIGHT OWL REMOTE ACCESS 4 Find Default Gateway in the same section and write this number down as well e g 192 168 1 1 You will need to enter this in the NVR network settings For the following steps use the information that you just wrote down To access the network settings on your NVR go to the General Menu then to Network gt Main and choose the Static option 1 Manually enter the IP address into the IP Address field this is the number that ends with 150 You may have to add placeholder zeros for any sections that do not contain three digits e g 192 168 1 150 gt 192 168 001 150 For more information on this product visit www NightOwISP com CHAPTER 8 REMOTE ACCESS 2 Confirm that the Subnet Mask is set to 255 255 255 000 3 Enter the Default Gateway number from the prior section into the Gateway field Again you will need to add place
26. holder zeros in any sections that do not contain three digits e g 192 168 1 1 gt 192 168 001 001 4 Verify that both DNS1 and DNS2 fields are automatically populated 5 Click the Save button to apply all changes 6 Reboot or power cycle the NVR For more information on this product visit www NightOwISP com CHAP TER 8 NIGHT OWL REMOTE ACCESS 8 3 2 Mac Operating Systems Make sure that the NVR is properly connected to the router modem Follow these steps to determine basic information about your network 1 Select the Airport icon on your computer screen and choose the Open Network Preferences option 2 Choose Ethernet and select the Advanced button in the lower right corner 3 Select the TCP IP tab at the top to display your computer s network information 4 Write down the IPv4 address 5 Change the last three digits of the address to 150 and write this address down as well e g 192 168 1 150 This will become the IP address of your NVR at a later time AN Write these addresses down in the User Information section at the end of the manual for future reference For more information on this product visit www NightOwISP com CHAP TER 8 NIGHT OWL REMOTE ACCESS 6 Make note of the IP address listed for router You will need to enter this into the DVR network settings For the following steps use the information that you just wrote down To access the network settings on your NVR g
27. il alerts based on your alarm settings SSL Enable or Disable to send encrypted email alerts SMTP Port the access point for your email determined by your email service SMTP Server this is the mail server address of your email provider This information is determined by your email provider Sender the email address that will send email alerts Sender Password the password for the email address provided in Sender Receiver the email address that will receive the email alerts Interval set the duration between sending emails for multiple alerts e Email Schedule choose when alert emails can be sent Select Motion or Exception above the calendar and click the corresponding green or red boxes you can highlight multiple boxes by clicking and dragging Highlighted boxes represent days and times in which emails will be sent Motion refers to alerts sent when cameras are triggered by motion and Exceptions refer to events such as video loss or memory conflicts For more information on this product visit www NightOwISP com CHAPTER 7 MENUS AND SETTINGS f DDNS Enable or Disable DDNS service to view your NVR from a computer Server set to the NIGHTOWL server when using the Night Owl free domain name server Domain set to the domain name you created when registering your DDNS User the UserlD created during the DDNS registration process Password the password created during the DDNS registration process For m
28. ine Length 24h 2h 1h 30m select the duration of the on screen display of the timeline 7 3 2 Events Search for video from triggered events such as motion and backup for future reference For more information on this product visit www NightOwISP com CHAPTER 7 m MENUS AND SETTINGS Date select the date to search for event footage Time choose a start and end time that the event happened Channel pick the channel s with the desired video Type select from All Normal or Motion video Quick Backup check the tick boxes to the left of the found video clip s and click this button to save that video to the HDD Search once the parameters are set click this button to retrieve video from the specified time period 7 3 3 Settings View or modify general recording settings for your NVR system For more information on this product visit www NightOwISP com CHAPTER 7 NIE MENUS AND SETTINGS a Basic turn channel recording capabilities on or off Channel select the channel you would like to configure Record Enable or Disable recording capabilities for this channel Sr le Record Enable or Disable pre recording for this channel Pre recording is the amount of video captured prior to an alarm is triggered b Record Schedule set parameters for recording situations Channel select the channel you would like to set a recording schedule for Normal Record select this option to set the schedule for con
29. isture and humidity conditions Except as otherwise prohibited by law this warranty is in lieu of other warranties express or implied and Night Owl neither assumes no authorizes any person to assume for it any other obligation or liability in connection with the sale or service of the Product In no event shall Night Owl be liable for any special or consequential dames arising from the use of the Product or arising from the malfunctioning or non functioning of the Product or for any delay in the performance of this warranty due to any cause beyond its control This warranty shall not apply to installation or the removal and reinstallation of products after repair Night Owl does not make any claims or warranties of any kind whatsoever regarding the Product s potential ability or effectiveness to prevent minimize or in any way affect personal or property damage or injury Night Owl is not responsible for any personal damage loss or theft related to the Product or to its use for any harm whether physical or mental related thereto Any and all claims or statements whether written or verbal by salespeople retailers dealers or distributors to the contrary are not authorized by Night Owl and do not affect this provision of this warranty For more information on this product visit www NightOwISP com CHAPTER 10 NIGHT OWL WARRANIY Returns Under this Warranty In order to obtain service please make sure that you have regi
30. izing NIGHT After initialization you will be prompted to use the Startup Wizard Follow the on screen instructions to e create a system user name and password e connect your NVR to the internet e add your device to the Night Owl mobile app for viewing zu Lu ome Night Owl de ae Welcome to the Night Owi Startup Wizard This short process basic sys easy Don t display this wizard again For more information on this product visit www NightOwISP com CHAPTER 6 m GETTING STARTED 6 2 Night Owl HD Mobile App The Night Owl HD mobile app lets you access your NVR remotely with live viewing from your tablet or smartphone Download our free app at the App or Play store For more information about the Night Owl HD app please visit us at www NightOwlSP com and download the manual 6 3 Displays and Icons The following sections will describe the 3 main screens you will access for login playback and recording and configuration 6 3 1 Login Screen You can toggle the Startup Wizard from appearing at A each power cycle by checking off the tick box at the welcome screen For more information on this product visit www NightOwISP com CHAPTER 6 eo GETTING STARTED Device ID 000000 000000 User admin Login Cancel Any time you want to configure or adjust your system settings you will be required to log in If you do not remember the User name and Password you created please contact Cu
31. led or if the system is turned on or off Start Time choose the initial date of your log search period End Time choose the end date of your log search period For more information on this product visit www NightOwISP com CHAPTER 7 arrow MENUS AND SETTINGS Backup in order to save log s a USB flash drive must be inserted into one of the available ports Select the log or logs you would like to save and click this button you will then be prompted to specify which drive to save to 7 6 Advanced Menu Configure additional settings related to maintenance disk space and upgrades 7 6 1 Maintain Adjust settings related to default user access and reboot schedules For more information on this product visit www NightOwISP com CHAPTER 7 WO MENUS AND SETTINGS Default User choose a user to default at the login screen at startup Auto Reboot Enable or Disable a schedule reboot Reboot set the frequency of reboots if this feature is enabled Update if any of the above settings were changed click this button to save the new parameters Load Default revert back to the standard reboot schedule Save Settings save reboot settings to a USB flash drive Load Settings load previously saved settings from a USB flash drive Shutdown reboot the NVR 7 6 2 Events Configure notification settings for other triggered events not related to motion detection Event Type choose the type of event you would
32. nnel Picture in Picture 2 view channel 1 with 2 inset windows i other channels For more information on this product visit www NightOwISP com CHAPTER 6 Wm GETTING STARTED 13 Playback access the recording playback menu and functions 6 3 3 Live View Single Channel When in Live View select a single channel to bring up additional controls and playback options By double clicking on the channel you can also view that channel in full screen mode Record click to begin live recording of the selected channel E Instant Playback watch the last 30 seconds of footage Zoom click and drag an area to zoom in and enhance Right click to return to the normal view Color Setting adjust the channel hue contrast brightness and saturation PTZ display a pop up menu to control pan tilt speed of rotation zoom focus and the iris if the camera is equipped with PTZ functionality 6 3 4 Menu Screen Access the main menu by right clicking anywhere while in Live View and then selecting the menu icon At the menus you will be able to access settings and parameters for all aspects of your NVR system For more information on this product visit www NightOwISP com CHAPTER 6 REN GETTING STARTED 1 General Menu configure display network and alarm settings 2 Cameras Menu access channel display and color settings 3 Record Menu setup or modify general recording triggered events an
33. o to the General Menu then to Network gt Main and choose the Static option 1 Manually enter the IP address into the IP Address field this is the number that ends with 150 You may have to add placeholder zeros for any sections that do not contain three digits e g 192 168 1 150 gt 192 168 001 150 For more information on this product visit www NightOwlSP com CHAP TER 8 NIGHT OWL REMOTE ACCESS 2 Confirm that the Subnet Mask is set to 255 255 255 000 3 Enter the Default Gateway number from the prior section into the Gateway field Again you will need to add placeholder zeros in any sections that do not contain three digits e g 192 168 1 1 gt 192 168 001 001 E gt lt P d L SE LAS 4 Verify that both DNS1 and DNS2 fields are automatically populated 5 Click the Save button to apply all changes 6 Reboot or power cycle the NVR AN Write these addresses down in the User Information section at the end of the manual for future reference For more information on this product visit www NightOwISP com CHAPTER 8 NIGHT OWL REMOTE ACCESS 8 3 3 Port Configuration After you have configured the network settings you will need to forward the necessary ports to be able to view the NVR over the Internet Refer to your router s documentation to see how port forwarding works for your device This process may be referred to as Port Forwarding Port Mapping or Virt
34. ore information on this product visit www NightOwISP com CHAPTER 7 EEN MENUS AND SETTINGS 7 1 3 Alarm a Motion configure the motion alarm settings for your NVR system e select the channel you want to configure a motion alarm for Enable activate motion alarms Sensitivity adjust the level of motion detection A lower setting will require more movement in the camera range to begin recording Buzzer toggle between ON and OFF to enable an audible alert from the NVR Post Recording set the amount of time to record after the motion is detected Area clicking Setup will allow you to configure areas which will and will not detect motion Red boxes denote areas that will detect motion and uncolored boxes show areas that will not Show Message check the tick box to enable the display of a red M on screen while in Live View mode Send Email check the tick box to send an email alert when motion is detected See section 7 1 2 for email setup and configuration Full Screen when this tick box is checked the selected channel will For more information on this product visit www NightOwISP com CHAPTER 7 mU MENUS AND SETTINGS go to full screen when motion is detected Record Channel identify the channel to record once motion is detected on the current channel you are configuring The default would be to record the same channel that detects motion b Alarm Record Channel EN E 3 A 7 2 Cameras Menu A
35. stered your product on line no later than thirty 30 days after purchase at www NightOwlSP com in the warranty registration section or in any other manner described in the instruction Disclaimer Certain uses publication and or distribution of video audio recordings from security cameras and or audio devices are prohibited or restricted by federal state and local laws When enabling and or using audio recording features with your hidden security camera be sure to comply with the laws in your country state and locality Mac and Mac OS X are registered trademarks of Apple Inc Windows Windows XP Windows Vista Windows 7 and Windows 8 are registered trademarks of Microsoft Corporation in the United States and or other countries Customer Service Email Support NightOwlSP com Website www NightOwlSP com For more information on this product visit www NightOwISP com CHAPTER 11 crow TROUBLESHOOTING If a problem occurs you may be able to easily correct it yourself The following table describes the most common problems and their solutions Please refer to the table before calling Night Owl Technical Support 1 Confirm that all cables are Cable from power connected correctly adapter is loose or is 2 Confirm that the power adapter is unplugged securely connected to the back of the unit 1 Confirm that the system is powered ON LED indicators on the front should System is not receiving be ON power or is not 2 I
36. stomer Support Device ID the value in the field should match the value in the parentheses on the right These numbers verify which device you are looking at User enter the User name you created in the Startup Wizard or User Menu Password enter the Password you created in the Startup Wizard or User Menu If the password is incorrect you will be prompted to try again 6 3 2 Live View All Channels Live View is the default screen you will see when viewing all channels on your NVR Right click anywhere on screen to bring up the icon menu to change viewing options or access the main menu Rearrange the channel order by dragging individual channels to other locations in on screen layout For more information on this product visit www NightOwISP com CHAPTER 6 eo GETTING STARTED 4 5 63 7 8 9 10 11 12 13 1 Date and Time current date and time of the system 2 Channel Name and Number channel name and number 3 Recording indicates when a camera is currently recording 4 Menu access the main menu to configure or adjust settings Quad View 4 channel viewing layout ES 9 Channel View 9 channel viewing layout Multi view various layout options for viewing multiple channels at once Auto Sequence start stop the slideshow sequence of each channel Volume mute or adjust the system volume PTZ open up the Pan Tilt Zoom PTZ menu Picture in Picture 1 view channel 1 with an inset window showing another cha
37. this product visit www NightOwISP com CHAPTER 7 MENUS AND SETTINGS b DST configure Daylight Savings Time settings DST Enable or Disable the Daylight Savings Time feature Time Offset choose the amount of time 1Hour or 2Hours to offset if DST is enabled Daylight Saving Time indicate whether you would like this feature to be applied the week of or an exact date Start Time select the date and time to apply the DST offset End Time select the date and time to remove the DST offset c NTP sync your NVR to the Network Time Protocol standard time and date NTP Enable or Disable the NTP sync feature Server Address choose the NTP server in which to sync the date and time with Time Zone indicate your current or desired time zone Update Now after selecting the above options click this button to apply the settings For more information on this product visit www NightOwISP com CHAPTER 7 MENUS AND SETTINGS 7 5 2 Users Create modify and add users and permissions Edit select an existing user from the list to change the User Name Enable or Disable password access or create a new Password For more information on this product visit www NightOwISP com CHAPTER 7 MENUS AND SETTINGS Permission select a new user profile e g user1 and press the Permission button to select which menus settings and playback recording functions are available to that specific user and on whi
38. tinuous recording Once selected highlight the boxes corresponding to the day and times that the channel should be recording Click and drag to highlight multiple boxes green Motion Record select this option to set the schedule for motion activated recording Once selected highlight the boxes corresponding to the day and times that the NVR should record when motion is detected By default motion recording is always on For more information on this product visit www NightOwISP com CHAPTER 7 m MENUS AND SETTINGS c Mainstream configure or adjust the video settings to best optimize for your connection Resolution choose between WD1 960 x 576 WHD1 960 x 288 WCIF 480 x 240 or 720P 1280 x 720 resolutions based on your TV or monitor capabilities FPS increase or decrease the frames per second of the streaming video depending on your connection speed A higher FPS will result in more data transfer but smoother video A lower FPS will eliminate most lag but at the expense of video quality Strate adjust the amount of data transferred while streaming The default setting is sufficient for most networks Audio click the tick box to record sound if your camera is audio enabled For more information on this product visit www NightOwISP com 40 CHAPTER 7 Wm MENUS AND SETTINGS 7 4 Device Menu 7 4 1 HDD Check available memory on your NVR HDD and set recording parameters to optimize storage Select if m
39. ual Server Below are some general considerations to keep in mind to make sure that the appropriate ports are forwarded 1 Go to http whatismyip com Your public IP address will appear at the top of the page write this number down 2 Open the Internet Explorer browser and type in your IP address in the URL bar 3 Log in to your router using your user name and password If you do not know your router s user name and password you will need to contact your ISP or the router manual support to retrieve that information 4 Once logged in to your router go to the settings related to port forwarding 5 You will need to enter a new port forwarding entry for each port that your NVR uses Media Port 9000 Web Port 2049 or 2051 Repeat the steps below for each entry 6 When entering the port numbers and IP address into your router s port forwarding section you will need to remove any leading zeros e g 09000 gt 9000 192 168 000 150 gt 192 168 0 150 etc 7 Additionally most router menus will ask you to enter the following information in order to forward a port the language and naming on your For more information on this product visit www NightOwISP com CHAP TER 8 NIGHT OWL REMOTE ACCESS particular router may be different than the below but the same principles will apply e Application Name create a unique name for your NVR system e Public Port select the port to forward Media Port 9000 Web Port 2049 or
40. ultiple drives are installed choose the HDD you would like to customize Overwrite by default the Auto setting will overwrite the earliest footage once the HDD is full Choose one of the other options to overwrite footage at the end of the desired time duration starting with the earliest data Off will record until the HDD has reached capacity Format HDD click this button to format the selected drive Formatting will erase all data from the HDD 7 5 SYSTEM MENU 7 5 1 General Set or adjust base NVR settings such as the time date and language For more information on this product visit www NightOwISP com CHAPTER 7 HER MENUS AND SETTINGS a Settings basic system configuration Date manually set the date and time Date Format choose the display format for the date Time Format select between a 12Hour or 24Hour display Language pick between ENGLISH or SPANISH language preferences Video Format NTSC or PAL formats are available to choose from NTSC is the standard for video in North America Menu Timeouts select the duration of time for an inactive menu to be displayed on screen Support Overscan when this option is enabled the NVR will automatically resize the viewing window to fit the aspect ratio of the connected monitor Show Wizard check the tick box to display the Startup Wizard each time the NVR is powered on Mobile Wizard click the mobile icon to launch the Startup Wizard For more information on
41. use port on the front panel system reset of the system Reconnect the power cable to the DC 19V port on the real panel 1 Check the camera video cable and There is no picture on connections Camera cables are selected 2 Disconnect and reconnect the cable loose or have become channels camera picture at the system and at the camera disconnected Is not being displayed 3 Try moving the camera to another channel or use another cable Audio cables are loose or Check the AUDIO connection to the have been disconnected NVR The image on the NVR Left click in Live View to bring up the Audio channels are appears but does not Volume control and ensure that the have sound SISRoI channel s are not low or muted Volume on external speakers not included is low or off A whirring noise is The noise means the exhaust fan is Fan is active coming from the system working normal startup Motion detection is Go to the General Menu gt Alarm enabled but the alarm select the channel and turn Buzzer to buzzer is activated OFF Increase volume on external speakers not included The system beeps during motion detection Email notification is disabled am not receiving email See section 7 1 2 for details on email notifications Default setting is configuration disabled but you have not entered your own SMTP information For more information on this product visit www NightOwISP
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