Appointment Management Software Manual.
Contents
1. Hospital Features select AN Bariatric Birmingham Hip E Cardiology amp Cardiothoracic v Cosmetic a paniy Replacement Surgery Surgery surgery E critical Care Medicine ean DUE E Hand and micro surgery Fieni e Eimodical amp cuia E Nephrology amp Urology E Neurology amp Neurosurgery MOncology E Orthopedics amp Joint Replacement Surgery Bispine Surgery Other Features 7 Design C Preview No ofBeds 3 NearBy Landmarks Name Of Attraction Distance km 1 Old bus stand salem 24 2 Salem Airport SXV Airport Rd Kamalapuram ns 3 Salem Central Bus Terminus Omalur Road Fainlands 29 E Ready to accept Emergency cases O Round the Clock Only during day time ions supported LlAlankit Deajaj Allianz Dle Med Life 1Guardian India CHealth India Elicici Lombard Axkt medi assist Elsmart card Elstar Health Sm Other TPAs supported if any II Enable ONLINE SMS Call Centre booking Closing time for booking Meta Info Before Session Start Time gt Meta Description Ganesan Hospital Best Surgery Ganesan Hospital Bariatric Surgery Medical t Surgical Meta Keywords Doctor Support Hospital Administrator User Manual Page 48 DrSupport in J lu Healthcare Portal Members or Hospital Members or Company Users Objective To create and maintain member login facility Functionalities Add a new member Edit View member s details of a existing member View2. Description Publish check box Publish or not to Publish the Article 4 DrSupport in Ganesan Hospital Logour conten mz HA e Gun Fort Name Sie ase E Doctor Support Hospital Administrator User Manual DrSupport in APRI al Healthcare Portal View Comment List Blog menu Comments Sg Drsupport in Ganesan Hospital osou Blog Comments Moderation Suec Category Date Categoy Te Total Publuh Blocked Z ammo Medicine Avid argument on the treatment of sekinfited dire 1 D 1 A Click here to Edit View Approve Disapprove the comment i tng Edit Approve Disapprove comment Blog Comments Moderation Date dd MM yyyy hhmmiss tt le A valid 31 12 2010 Raja ralat_2007 yah00 c0 m Check this publish box for approval wm o Doctor Support Hospital Administrator User Manual Page 70 DrSup pport in Healthcare Portal Change Password Type old password and new password and confirm the new password and click Update button to save the same Change Password To reset your password provide your current password Old Password New Password Confirm Password UPDATE Doctor Support Hospital Administrator User Manual c DrSupport i in Healthcare Portal reni applicable to Hospital Front Office Clerk Y Token Booking Screen Y Change Password Y Ticket Management Y Logout Doctor Support Hospital Administ
3. What customer sees about your hospital The best part of our web portal is the presentation of the unique information about the Hospital Clinic so as to enable the public to easily get in touch with the right hospital to be able to cure their illness You can post the unique features of your hospitals in order to promote you better and very best thing is it is totally FREE Google Map guidance and contact details Our representatives will collect the lat amp long details of your hospital clinic location so as to enable the public to easily reach the hospital In addition to the address details URL of your own website the google map will also be displayed By double clicking the google map the user can also identify the route from his own location and also to know the distance from his location Photo Gallery Public can view the photos of your hospital such as Front end view of hospital hospital equipments operation theater Lab etc Doctor List List of doctors in your hospitals categorized as Doctors Head or In Charge Visiting Doctors and On Call doctors Doctor Support Hospital Administrator User Manual Page 28 aa haa Shanmuga Medical Research Foundation Trust No 24 Saradha College Road Hastampatti Salem 636007 Scsi Hastam Tamilnadu Enn 9 te 0427 2315293 2319469 2315654 info smrft org www semi ore Addsicnal Caout House mate Gallery Doctor s Docto
4. Approved Disapproved If the status is New then you can edit the details or delete it View Schedule Objective To post the doctors schedules sessions so that booking can be made against that Doctor Support Hospital Administrator User Manual Page 64 Healthcare Portal Add new schedule e Edit schedule e View all the schedule lt DrSupport in e Delete schedule oo Ganesan Hospital a Doctor Schedule Q Add new Schedule Zi Rehesh ENEMIES XX XX XX Add new schedule Add nen Schedule Ree Y Doctor Name Session From Time To Time Y Session indicates FN Forenoon and AN afternoon Y Each session s time slot can be specified via From Time and To Time v Visiting days can be specified in two ways v Week days Mon Sun selection can be based on days Doctor Support Hospital Administrator User Manual Page 65 c Drsu pport in MI P Healthcare Portal ira Month days 1 31 selection can be based on dates Y Maximum Token maximum no of tokens allowed for that particular session v Average time per patient o Average time required to attend an individual patient This is counted as a parameter when you enable the show appointment time When a new booking made appointment time will be calculated as token number avg time per patient Y Allow on online booking o This enables booking via any of following mode o 1 drsupport in website on line o 2 SMS o 3
5. City Step 2 Click on Advanced Search Step 3 Click on Schemes Tab Step 4 Check the applicable scheme s e g TTK and Click OK button Step 5 Click on the Search Button City Treatment Type Searchby Hospital C Clinic C Doctor Salem Allopathy Agraharam SEARCH Q IO Emergency M search address field Advanced Search TTK Clear Ne 2 Search Results Vijay Dental Clinic View Detail 48 d KUESHBERI ar Kamala Hospital n View Detail Sree Krishna Complex 256 Second Agraharam m Chara Cauna FR Driver amp search Doctor Support Hospital Administrator User Manual Page 22 rSupport in Healthcare Portal Drsupport in Advanced search TO Alankit TT Bajaj Allianz O E Med Life EAST WEST IO FHPL I Guardian India IO Health India ICICI Lombard KKT IO Medi Assist ity Trea PHM T STAR HEALTH Salem z M TTK earch Results tijay Dental Clinic 48 226 2nd Agraharam Salem 636001 Tamilnadu amala Hospital Sree Krishna Complex 256 Sd Salem 636001 Share Save Doctor Support Hospital Administrator User Manual Page 23 DrSupport in Healthcare Portal Search Hospital s based on Facilities Features like particular type of scan specific surgery based hospitals that you want to know you could see the screen below Step 1 Select the City Step 2 Click on Advanced Search Step 3 Click on Facilities Tab Step 4 Che
6. Healthcare Portal e Date of Comment posted e Name of person who posted the comment Og Ganesan Hospital Hospital Testimonials Feedback Select Comment Type Date Type Name Comment Approved Action provide scanning facility within hospital campus It will be more Kindiy 24 12 2010 Feedback Gopinath J te ireen PX WV Testmonah Hemalatha S No Ascent Reject ZK WAMA Tetmonah Anuk No acest Rit Doctor Support Hospital Administrator User Manual Page 57 c DrSupport i in Lul Healthcare Portal MIS sona Objective e For analysis and decision making purpose Hospital administrator can the study the report and make use this for improvements e Tool to measure the performance level of doctors e No of patients visited the hospital for a particular period e Booked tokens versus Attended tokens analysis can be made Functionalities e Provision to filter for a particular period specified by From To date e Provision to filter for a particular doctor it shows all the doctors by default Report particulars Level 1 Count of tokens for each Doctor or one particular doctor for a specified period Columns Doctor Name No of Tokens Booked No of Tokens Attended If you click on the count it shows the drill down details in terms of date wise Doctor Support Hospital Administrator User Manual Page 58 c Drsu port in i Js Healthcare Portal q
7. for Additonal feature Provide us a new sport format New View Status Doctor Support Hospital Administrator User Manual Page 75 rSupport in Healthcare Portal O Support in Ganesan Hospital Active Ticket New Ticket Ticket Summary Provide us a new report format Created On Dec 24 2010 Category Request for Additional feature Created By Status New This is about a need of a new report MIS report format which will Br In the same report add one more additional column Dec 24 2010 04 41 PM Leave a Comment Doctor Support Hospital Administrator User Manual c DrSupport i in luka Healthcare Portal on line Chat In DrSupport in website on line chat tool is available so that public can do any chatting with us Via chatting you can clear your doubts or give us feedback or get an easy guidance from us You can find chat tool in footer If it is ONLINE then you can click on that and start the chatting with us Call centre 044 30 20 0000 Y Public can make the booking via call center v Call center people acts an consultant to public They guide the public about right hospital and right doctor to approach Doctor Support Hospital Administrator User Manual Page 77 DrSupport in DI il PROT Portal TROUBLE SHOOTING Call Center Number 044 30 20 0000 DrSupport in website not accessible Step 1 Check whether you can access other websites e g Google com S
8. hospital awards 19 Refresh Doctor Support Hospital Administrator User Manual Page 54 c DrSupport i in V Healthcare Portal in a new award detail denotes the mandatory fields 1 Title 2 Description about the award 3 Photo can be specified Doctor Support Hospital Administrator User Manual Page 55 c DrSupport i in Lul Healthcare Portal Li Feedback Objective e Public patients can post their comments about your hospital services either in terms of testimonials or feedback via your hospital profile web page in DrSupport in website e Posted Testimonials and Feedback will be sent to Hospital Administrator e Testimonials approved by the administrator will be displayed in your hospital profile in drsupport in website e Testimonials about your hospital services given by your patients will generate more traffic towards your hospital e Feedback can be used for hospital development process It will not be published to public and does not need the hospital administrator s approval Facilities Filter facility to view either Testimonials or feedback and both Recent posting on the top listings Edit Testimonials allows the hospital administrator modify the comment Accept Reject the testimonial Approve Disapprove Delete the Testimonials Details e Comment Type Testimonial Feedback Doctor Support Hospital Administrator User Manual Page 56 DrSupport in AN A m
9. is our mission We wish to provide high quality Health Care services which will enrich the people s awareness of the healthcare related issues Public can book appointments online to meet the doctor reach the office at right time and take treatment with minimum possible time Supplying latest high quality equipments to the Indian hospitals from all over the world This is to enable the Indians to take Doctor Support Hospital Administrator User Manual Page 9 c DrSupport i in uo Healthcare Portal treatments which will be in no way less than treatment from any foreign countries Hospitals and Pharmaceutical companies can easily reach their product service information to the public or doctors or hospitals This will enable the latest medicines to cure any new diseases very easily Doctor Support Hospital Administrator User Manual Page 10 c DrSupport i in Healthcare Portal BENEFITS FOR HOSPITALS The main advantages of Doctor Support are described below Front office work will be reduced As all the details of particular hospital like doctor s availability features of hospital and their blogs the front office clerk s work will be reduced Anyone can access the hospital details from anywhere Publicity of Hospital Information Hospital management could post their services features achievements and vacancies in this site It will reach most of patients anywhere in world There is no need separate
10. public could get their appointment through call centre and our on line services Easily locate the Insurance based hospitals Our search facility gives you result very sophisticated manner Public could identify easily whatever hospitals have various Insurance scheme According to this they could apply their health card in appropriate hospital which is available in our doctor support Easily enable to identify the feature Other advanced features are categorized easily accessible manner Various search provisions make feel comfort Doctor Support Hospital Administrator User Manual Page 13 DrSupport in Go m aii Portal Easily reach for specialist doctor One of the important facilities in search function is it filters the doctors based on specialty wise It helps the public to identify right choice at right time Doctor Support Hospital Administrator User Manual c DrSupport i in hulala Healthcare Portal HOW ARE WE GOING TO PROMOTE Visual Ads To increase the reach ability of the Doctor Support web portal among public we will go for visual advertisements through local and satellite TV Channels Through Online Search Engines and Google Marketing To get in customers who enters through such as Google and other search engines we optimized and integrated well our web application Utility services for public COSWA is planned to issue the following things through online and in person Health Calend
11. the applicable specialist and click OK button Step 5 Click on the Search Button Happy New Year City Treatment Type Search by c Hospital Clinic Doctor Salem Allopathy SEARCH OQ IO Emergency I Search address field Advanced Search Cardiology Clear Search Results Bhasker Jeyaraman Cardiology M D D M Cardio Salem Heart Clinic View Schedule Gnanavel P Cardiology M D D M e Kamala Hospital View Schedule Janarthanan fCardialonuimM nn M Doctor Support Hospital Administrator User Manual Page 26 Besupport in F Drsupport in Advanced search DEE in e n I Fa e O allergy Mana O Ashtanga Ayurvedics asthma I Ayurveda I Cancer I Cardiac Cardio Thoracic Surgery Iv Cardiology O Chest T child Cosmetic Surgeon 1 gt O Chronic Care TT Critical Care I Cryo Surgery O Dental amp Oral Surgery Dental Surgeon I Dentist I Dermatologist tesults Dermatology O Diabetics TT Diabetologist Diabetology amp Podiatric Surgery amy Hospital Endocrinologist IO Endoscopist amp Lap Surgery Sandhi Road ENT O ENT Surgeon gee I Eye O Eye Sonologist Family Practice Gastro Care AM HOSPITAL E Gastrnenternlnnist General Vijayaraghavachari Ro Share Save Doctor Support Hospital Administrator User Manual DrSupport in DI mI PROT Portal HOSPITAL PROFILE PAGE
12. the ways possible We mingle with people and analyze their troubles during illness difficulties and remove the distance between doctor and patient We value your time and pain Giving healthcare services and act as a guide to right direction at right time Creating awareness about new diseases reducing fear and providing timely help We aim India should become healthy India soon What is Dr Support One of the products of COSWA is Doctor Support In General when usually the patient want to take treatment from doctor has to go in person to hospital clinic and collect the token Patient will not know the exact time of his appointment He spends lot of time in waiting in the hospital clinic DrSupport in helps in saving the time by booking the appointment with the particular Doctor Support Hospital Administrator User Manual Page 8 DrSup pport in Healthcare Portal doctor and allows you to know the right time to meet the doctor So the patient spends only the exact time for his treatment that actually it requires a got paur pas aa EE DrSupport in Healthcare Port 044 30 20 0000 nearly 50 hospitals in Salem Service will start so city Treatment Type Searchby Select a city w Allopatty Stay calm at home or Return home otfice happily by continue works in the office saving your time energy and unbi your appointment time money E da O Share Save B c rece ss What
13. 10 00 13 00 18 00 21 00 3 10 00 13 00 16 30 21 30 3 Help Info Icon i Shows the hot status information of that particular session e g CANCELLED TIME CLOSED BOOKING FULL Doctor Support Hospital Administrator User Manual Page 45 c DrSupport i in Lul Healthcare Portal HOT Menu My Account Members Photos Near By Awards Feedback and Testimonials MIS Reports My Account Objective To build and maintain the hospital profile of the hospital Shows and allows to modify the profile of the hospital Highlighting Information in the profile e Name Address Contact details e Latitude and Longitude information for the purpose of Route Map facility e Hospital s own website address URL e Hospital description such as services objectives mission goals e Hospital Features Facilities e No of Beds available in the hospital Doctor Support Hospital Administrator User Manual Page 46 c DrSupport i in l al Healthcare Portal e Nearby Landmarks details for the public reach ability to the hospital in terms of Kilometres e Acceptance of emergency cases e Tie up with Health Insurances TPAs of the Hospital e Allow to book through the ON LINE SMS Call Centre If allowed then specification of closing time for booking by N minutes 3 types of specification e Before Session Start Time e After Session Start Time e Before Session End Time e Meta Informations e Meta Descript
14. Call center 044 30 20 0000 Y Show Appointment Time Once the booking over public will be intimated regarding the confirmation In that you want to show the tentative appointment time then check this option Otherwise uncheck the same By default session time will be intimated Y Closing time for booking Option 1 N minutes Before Session Start Time Option 2 N minutes After Session Start Time Option 3 N minutes Before Session End Time Doctor Support Hospital Administrator User Manual Page 66 c DrSupport i in l Healthcare Portal E Session Time 10 00 to 12 00 pm N minutes 30 If the selection is option 1 Closing time for booking will be 9 30 If the selection is option 2 Closing time for booking will be 10 30 If the selection is option 3 Closing time for booking will be 11 30 Doctor Support Hospital Administrator User Manual Page 67 DrSupport in lu Healthcare Portal Blog Article Objective To post the Article about diseases or any other information for the public to view can be posted and user can post the their comments about the same Comments received from public will be sent to hospital administrator for approval and after approval it will be displayed for public in your hospital profile page View Blog BLOG BOOKING My Blogs How To Gain Weight Advice For The Hard Gainer View All Blogs T View Delete Published and Approved List View Add New Blog Posted by GA
15. Doctor Support Hospital Administrator Manual Coswa Healthcare P Ltd DrSupport in mu Healthcare Portal c DrSupport in Healthcare Portal Doctor Support Hospital Administrator User Manual Page 2 DrSupport in GI lHeatthcare Portal Contents INIRODUETION alal 8 POU USAWA AA AAA atlase iarta am arid 8 What DS e ii ai 8 What IS 0Ur MISSION nia 9 BENEFITS FOR HOSPITALS iii 11 Front office work will be reduced 11 Publicity of Hospital Information een 11 Computerized appointment management e 11 Patients and their contact numbers eese 11 Easy marketing through Email SMS and article posting 12 JOD POSE 12 Testimonials and Feedback 12 BENEFITS FOR PUBLIC lilla 15 Easy reachability Tor the public x 13 24 hours DOOKU a E E 13 Easily locate the Insurance based hospitals 13 Easily enable to identify the feature 13 Doctor Support Hospital Administrator User Manual Page 3 c DrSupport i in Lul Healthcare Portal peers reach for specialist dOGtOE uoi iesu alta 14 HOW ARE WE GOING TO PROMOTE en 15 Visal AdS c ated 15 Through Online Search Engines and Google Marketing 15 Utility services for publio cri 15 Viral Network Marketing lla 16 Article contest and p
16. NESAN on December 31 2010 01 35 36 PM under Fitness category First off all let s discard that first complaint you are likely to give Nothing seems to work I can eat tons and no matter what I don t gain weight Trust me when I say this unless you have a tape worm the size of a baby s arm or a serious medical condition you will gain weight and I guarantee that you are not eating To post new Blog enough if you aren t putting the weight on I thought at one point I was eating a lot until I was shownthe light Gaining or losi Read More or Article Tags Fitness Health Tips Comments 0 Recent Blogs P diseases risks of influenza let s keep it real VETO View Delete Published and Approved Media Posted by GANESAN on December 31 2010 11 11 31 AM under i i Health Care and the So this year s flu season is finally upon us and already th Click here to view the user Environment is all this doom and gloom around flu truly justified comments about Article remains stubbornly static at around 3000 deaths per an includes deaths where flu was felt to be a significant co f they miaht well have died from anv viral illness thev cont Read More gt Health Professionals and Social Archives Decembe Doctor Support Hospital Administrator User Manual Page 68 DrSupport in hwa Healthcare Portal Post Blog Article Category Title of the Article Tags Keywords Content
17. Qi Support in Doctor Support Hospital Administrator User Manual Page 17 c DrSupport i in Healthcare Portal DOCTOR SUPPORT SEARCH PAGE We have taken enough steps to make the front end users to easily find the right hospital or doctor We will continue to improve the searching patterns based on the user s requests Search by City Name and Hospital Name Step 1 Select the City Step 2 Type the Hospital Name Step 3 Click on the Search Button City Treatment Type Search by Hospital Clinic Doctor Salem Allopathy ki n R ch address field Search Results Kamala Hospital a View Detail 6 Second Agraharam a View Detail Tamilnadu Sankar Nursing Home View Detail Doctor Support Hospital Administrator User Manual Page 18 DrSu pport in DENTI Portal Search by City Name and Doctor Name Step 1 Select the City Step 2 Select the Search by Category Step 3 Type the Doctor Name Step 4 Click on the Search Button City Treatment Type Search by C Hospital Clinic Doctor Salem Allopathy Raj Q r Ry address field Search Results Raj Ashok e CHELLAM HOSPITAL View Schedule Raj Kumar G Dentist M D S e Raaj Leela Multispeciality Dental Clinic View Schedule Raja Ganesan B Diabetologist M B B S ED Diabetics re Centre View Schedule e Sushrutha Diabetes Ca Rajagopal M N General M D General Medicine e Vimala Hospital
18. Support in lu Healthcare Portal Armenia Ganesan Hospital Dion Operation Theatre MpiDeskiop hoto16jpdl Browse Nearby Landmarks Objective Nearby Landmarks details for the public reach ability to the hospital in terms of Kilometres These landmarks can be any place such Bus stand Railway Junction Airport or any familiar popular landmark to reach your hospitals You can mention along with the distance in km Functionalities List of neary by landmarks Add new landmark Edit the existing landmark Delete the existing landmark Doctor Support Hospital Administrator User Manual Page 52 c DrSupport i in V Healthcare Portal il new landmark denotes the mandatory fields Enter the name of attraction place landmark name Enter the distance in kilometers Edit allows modifying the landmark details Delete to remove the landmark from the existing list Doctor Support Hospital Administrator User Manual Page 53 IPOE Awards Objective Your hospital s achievements awards and appreciation of services can be displayed to public and promote your hospital via DrSupport in website Functionalities List of Awards Add a new award details Edit the existing award details Remove the existing award details View list of Awards Quem Ganesan Hospital Hospital Awards Add new hospital awards IX ET i W Best services for the year of 2009 Quality oriented services O Add new
19. View Schedule Doctor Support Hospital Administrator User Manual Page 19 DrSupport in la Healthcare Portal Search by Emergency enabled hospital If you want to know what hospitals taking care of emergency cases then your entry seems below Step 1 Select the City Step 2 Check the Emergency box Step 3 Click on the Search Button City Treatment Type Search by Hospital C Clinic Doctor Salem Allopathy iv Emergency I search address field Search Results C K R Hospital View Detail 130 56 4 1 Rajaji Road Sa 636007 Sale Doctor Support Hospital Administrator User Manual Page 20 DrSu pport in PENT Portal Search b Address Step 1 Select the City Step 2 Check the Search address field Step 3 Type the address Step 4 Click on the Search Button City Treatment Type Search by Hospital C Clinic Doctor Selem gt Alopathy gt Agraharam De i Search Results Vijay Dental Clinic L View Detail 48 226 2nd Agraharam Salem 636001 Tamilnadu Kamala Hospital a View Detail Sree Krishna Complex 256 Second Agraharam Salem 636001 Tamilnadu Doctor Support Hospital Administrator User Manual Page 21 c DrSupport i in Healthcare Portal Search Hospital s based on Health Insurance or TPA schemes If you want to Search for the hospitals who are accepting TPA schemes such as TTK ICICI Lombard scheme etc then Step 1 Select the
20. ar It will be delivered to public hospitals and chemist Health Calculators This will calculate and estimate about your health condition whenever you desire Health Tips and Articles Doctor Support Hospital Administrator User Manual Page 15 c DrSupport i in halul Healthcare Portal So tips and articles eliminate our innocence of various health and diseases Moreover public have opportunity to make their knowledge up to date FAQ Frequently Asked Questions get attention of public and reduce their effort on getting answers rapidly instead of searching somewhere else Viral Network Marketing There are special techniques which gives possibility of transferring about the benefits of the Doctor Support website by preparing valuable healthcare related books and circulate among online users through only friends and relative s email who then forward it to their friends and relatives and so on Article contest and public voting COSWA conducts contest relates to health related topics and getting posts from competitors and being made to gather vote from readers It will increase the interest of competitors by encouraging through gathering vote and issuing gifts Social Media Face book and Twitter Its wide area and the lots of viewers could be entered easily The daily events and tips where our software updates reached to these media directly Doctor Support Hospital Administrator User Manual Page 16
21. charge for it Computerized appointment management There is no paper work for reserve the appointment of in and out patients Patients and their contact numbers As all appointments goes through this portal the contact list of patients list could be stored in database This will increase your hospital reach ability towards public easily Doctor Support Hospital Administrator User Manual Page 11 c DrSupport i in lala Healthcare Portal ER marketing through Email SMS and article posting Our Doctor Support product gives some features for hospital such as SMS Article posting and Email campaign So people could receive your latest updates instantly Job posting If any recruitment plans suppose to happen in your hospital that facility available in our Drsupport in Testimonials and Feedback Testimonials are turning point to gain hope of public It still promotes your fame After the discharge from your hospital you and patient could communicate with each other about their health improvements suggestions etc Doctor Support Hospital Administrator User Manual Page 12 DrSupport in DI m m Portal BENEFITS FOR PUBLIC Easy reachability for the public Based on the reason of getting appointment of doctor the public come to know all your details through this site Moreover public receive their appointment from their place itself It saves their valuable time 24 hours booking Except hospital office hours
22. ck the applicable facilities and click OK button Step 5 Click on the Search Button City Treatment Type Search by Hospital C Clinic Doctor Salem Allopathy Agraharam SEARCH iw IO Emergency M search address field amp dvanced Search TTK Clear Search Results Vijay Dental Clinic View Detail 4t nd Agraharam S 01 Tam Kamala Hospital View Detail e Krishna Complex 256 Second Agraharam alm Charal Cauna AM 9 Tirat Search Doctor Support Hospital Administrator User Manual Page 24 e c Drs uppo rt in Al A Healthcare Portal p Drsupport in Advanced search E Dr Specialist Schemes al I Ambulance Blood Bank O Canteen O Cath Lab Colonoscopy I CT Scan O Dialysis Unit Endoscopy I Lab O MRI Scan City Trea Operation Theatre Facilities Iv Pharmacy Salem O Physiotherapy Unit IO Scan Colour Dobbler Mus Scan Mix Ray Search Results Vijay Dental Clinic 48 226 2nd Agraharam Salem 636001 Tamilnadu Kamala Hospital Sree Krishna Complex 256 Sd 219 Share Save Doctor Support Hospital Administrator User Manual Page 25 DrSupport in Healthcare Portal Search Doctor s based on Specialist Getting doctors details based on specialist choose your city then click features tab comes under advanced search Step 1 Select the City Step 2 Click on Advanced Search Step 3 Click on Specialist Tab Step 4 Check
23. culars Years of experience Schedule By viewing his schedule we could reserve for appointment and plan accordingly Doctor Support Hospital Administrator User Manual Page 34 Drsu port in ARR A Healthcare Portal Doctor Detail Krishnakumar P MD DMRT Oncologists Shanmuga Medical Research Foundation Trust ee O Not Available No 24 Saradha College Road Hastampatti Salem 636007 Tamilnadu Schedule liasa 2 Token Clinic Name Timings du v Availability 03 01 2011 Shanmuga Medical Research FN 09 00 to 0 10 Foundation Trust 18 00 Book Now v Availability 27 12 20 10 Shanmuga Medical Research FN 09 00 to 0 10 Foundation Trust 18 00 Bool Now v Availability 28 12 2010 Shanmuga Medical Research FN 09 00 to 0 10 Foundation Trust 18 00 Book Now v Availability 29 12 2010 Shanmuga Medical Research FN 09 00 to 0 10 Foundation Trust 18 00 Bool Now Doctor Support Hospital Administrator User Manual Page 35 c DrSupport in Healthcare Portal Doctor Support Hospital Administrator User Manual Page 36 c DrSupport in HOSPITAL MANAGEMENT General User Interface Add mode f Q Add doctor to Hospital nete Page Refresh D Doctor Name Specialist Status Update Status 7 v v 7 v SR D107 Eswara Das Neuro OUT N PX ous Ganesan C General Physician IN our Fhertacity Delete ys DUO George Paul OUT m 7 DI Jeyachandran Cardiology OUT IN ZX o
24. e mobile no and email id are provided then intimation message will be conveyed to the patient via SMS Email which are applicable CQ wanesan nospnai TOKEN BOOKING 10 00 14 00 16 00 20 00 10 00 13 00 1 18 00 21 00 J 10 00 13 00 16 30 21 300 1 10 0710 0 10 0 10 0 10 0 10 Li id O l O O ld O Wo Book now ane Book now sting Book Now Mati Cancel Cancel _ Cancel Cancel Cancel Cancel Booking Full Icon Doctor Support Hospital Administrator User Manual Page 42 c DrSupport i in Healthcare Portal If booking is full for that particular session the Booking full icon will be shown for easy identification Time Icon Allows to change the time setting s such way that to postpone the session start time by and extend the session end time by N minutes When you click on the Time Icon it will show the dialog box It has to two options as Postpone and Extend Select the one which you wan t to do Enter the time in minutes Check the Intimate to token holders checkbox if you want to intimate the change of time to patients If actions is Postpone then the Session Start Time will be adjusted to new time current Session Start Time N minutes which should not exceed the Session End Time of that particular session If action is Extend then the Session End Time will be adjusted to new time current Session End Time N minutes which should not clash with the next adjacent session sta
25. edded free inpatient cancer ward Free cancer counseling Free consultation on all Saturdays Radiotherapy accessories Separate block for consultants and a day care center Features Dialysis Unit Endoscopy Lab Operation Theatre Facilities Pharmacy Physiotherapy Unit US Scan Schemes TPA schemes Health India KKT ICICI Lombard Hospital Description Rotational Teletherapy Cobalt 60 Unit theratronics Phoenix Equipment imported from Canada ipy Unit Naar By Landmarks Nearby Landmarks Place Airport 19 70 New Bus Stand 2 40 Old Bus Stand 3 70 Salem Junction 4 70 Doctor Support Hospital Administrator User Manual Page 31 c DrSupport i in Lul Healthcare Portal cuni and Testimonials It will be very useful to gain good fame among public Feedback Public can send their feedback about your hospital services facilities which in turn helps the hospital management to improve Testimonials about your hospital services sent by the patients can help the others to know about your best services and builds the brand name of your hospital Article links What kinds of articles hospital have posted so far comes for public view Article Piece of writing about diseases or it can be prevention measures against a disease can helps in creating public awareness Jobs list If there are any vacancies in hospital it could easily and speedily reach public
26. hedule sessions which are available for current day today and next working day View Change Doctor s IN OUT status In Doctor Window the ICON prior to the Doctor s Name acts as a switch to turn on status of Doctor is IN or Doctor is OUT When this icon is GREEN in color indicates the doctor s availability in the Hospital Session Column It displays Session time E g 10 00 to 12 00 Token Info No of tokens booked Maximum no of tokens allowed Patient Name List Icon to view patient details of booked tokens for that particular session and allows to you to change attended status of the patients Book Now button to book the token for the patient Time Icon allows changing the time setting s such way that to postpone the session start time by and extend the session end time by N minutes Help Info Icon i to show the status of the session Doctor Support Hospital Administrator User Manual Page 41 c DrSupport in Healthcare Portal Cancel button to cancel the session means the booked tokens will be cancelled and has option to intimate the token holders or not Book Now Book the token by clicking the BookNow button If the tokens are available then it will ask you to enter the Patient name Mobile no E mail id If booking is full then it will be disabled Bookin g full icon will be shown for easy identification Patient name is a mandatory value and two other values are optional If th
27. ion e Meta Keywords This helps the public reach through Search Engines like Google Bing Yahoo to your hospital profile web page in DrSupport in website It generates more traffic to your hospital profile page By Default DrSupport in website adds the Hospital Name Doctors List Features List etc in the meta information Apart from that you want to add any special info about your hospital can be specified here Doctor Support Hospital Administrator User Manual Page 47 E upport in Healthcare Portal Ru port in Ganesan Hospital My Account Hospital Details Contact Details Hospital Clinic ID H4 Contact Person Ganesan C Name of the Hospital Ganesan Hospital Contact Number 0427 2317059 93621912 Area Name Gandhi Road Email Id dicganesanOgmallcom Gandhi Road Fax 0427 2317051 Address Website ww ganesanhospital com State pe Latitude 11670728 City XEM x Longitude 1 51 Zipcode 636007 Logo select Mospital Description MA Font Name gt earte anesan hospital has been at the forefront of Quality Surgical Care mainly for the rural people The MD Dr c Ganesan has shown more interest in that segment of people as he E himself had been one among them before he marched his way into the field of medicine and establishing as one of the best surgeons for Salem We are currently in the process of renovation We are planning ta extend our services to F Design C Preview
28. koazcrionicrenicanana t oaia esa e Di de daca 56 Doctor Support Hospital Administrator User Manual Page 5 c Drsup port in Healthcare Portal es B ODONIS Lose iie aut in m diano 58 Doctor S Y 62 Add new doctor TOQUOSL ca canina o at aaa ia a 64 Add Dew SRG CIM ess sia ti ral a a la na ia ta 65 Blog Artele Go pia avon atena ataman aaa 68 View BlOg LX RA 68 Iouis P Wii P ai 69 View Comment LIS asa acel ad petro pain ceo ci 70 Functionality applicable to Hospital Front Office Clerk 72 Change us cuori MP P 73 TECHNICAL SUPPORT pc ca a unea t epp sp ea ie 74 Ticket Mai AES GI as cn cai 74 On line Chatas a E EA 77 Callcentre veine 77 TROUBLE SHOOTING ii 78 DrSupport in website not accessible nenea 78 Unabl to Bio lt a i M rti 78 Porgot PASS VOD csc osea ipi Ed ada 78 Doctor Support Hospital Administrator User Manual Page 6 Qi Support in Doctor Support Hospital Administrator User Manual Page 7 DrSupport in DI MI PROT Portal INTRODUCTION About Us COSWA Healthcare P Limited is healthcare services company and is started by experts 3 different fields viz Software development Healthcare amp Public Relationship and Financial amp marketing analyst having vast experience in each one of them COSWA is well wisher and act as first aid of every patient to get well soon and assist them in all
29. m Ganesan Hospital MIS Report From Date 19 12 2018 B To Date 25 12 2010 particular Doctor Chembian cioe gt E Ganesan C Doctor Support Hospital Administrator User Manual Page 59 DrSupport in Healthcare Portal Level 2 Date wise Count of tokens for each Doctor or one particular doctor for a specified period Columns Date No of Tokens Booked No of Tokens Attended If you click on the count it shows the drill down details in terms of patient list one Ganesan Hospital MIS Report From Date 19 12 2010 a To Date 25 12 2010 Dl particular Doctor bravartiny v c El Doctor Ganesan C 25 12 2010 1 24 12 2018 u 4 Click here to see the drill down details Patient List Doctor Support Hospital Administrator User Manual Page 60 Qi Support in Level 3 Patient List with particulars Columns Attended Ganesan Hospital Token No Patient Name Status MIS Report From Date jars Eo Tote sue m Clpanicular Doctor hembu uu Doctor Ganesan C Date 12 24 2010 ceto i oo s rai ta mata A Kawa mao mcm IT p MTATIOOD ids NOTARE a pem STATED i pude IEEE E a MATII Doctor Support Hospital Administrator User Manual Attended Not c DrSupport i in Healthcare Portal DODIOR Menu e Doctor List e View Change Doctor s IN OUT status e New Doctor Request Doctor List New Doctor Req
30. r Name Specialist Statu Paneerselvam P S Visiting Doctor s Doctor Name Specialist Click here to view Chella pillai P Oncologists OUT View Detail schedule amp book appointment Krishnakumar P Oncologists OUT Mew Detail Lavakumar K R Physiaan OUT View Detail Doctor Support Hospital Administrator User Manual Page 29 c DrSupport i in l l Healthcare Portal i Description Description about your hospital such as About us Services Goal Mission of your hospital etc can be known by the public Hospital Features Features Facilities such as Operation Theatre Lab Pharmacy X Ray Canteen US Scan Physiotherapy Unit MRI Scan Cath Lab Blood Bank Ambulance Dialysis Unit which are available in your hospital can be listed for the public view TPA Schemes Third Party Administrator insurance schemes such as KKT Star Health ICICI Lombard etc accepted by your hospital are listed here for the public view It helps the public to select the hospital based on TPA schemes available Nearby Landmarks Well known landmarks nearby your hospital and distance between them can be viewed and helps the public to reach the hospital easily Doctor Support Hospital Administrator User Manual Page 30 rSupport in DI dn ad Portal Description Our Services Established Salem Cancer Institute in th year 1996 Bhabha Atomic Research Centre s Cs 137 Manual after loading Brachytheray 50 b
31. rator User Manual Page 72 DrSup pport in Healthcare Portal Change Password Type old password and new password and confirm the new password and click Update button to save the same Change Password To reset your password provide your current password Old Password New Password Confirm Password UPDATE Doctor Support Hospital Administrator User Manual Page 73 DrSupport in c Dr pne Portal TECHNICAL SUPPORT Ticket Management Objective Users can send us feedback comment testimonials via ticket management We will attend those tickets and implement the same Users can the view the status and add comments if any regarding the same Ticket Categories To request for new feature To report a problem To send a suggestion To send a testimonials about our software system Others if any New Ticket Create a new ticket Doctor Support Hospital Administrator User Manual Page 74 Dr Support n I Jet A Healthcare Portal ign Ganesan Hospital New Ticket New Ticket Ticket Summary Provide us a new report format Created On Dec 24 2010 Category Request for Additional feat Created By Status New Description B z eee Tus is about a need of a new report MIS report format which will Viewing the status of a Ticket and adding a comment to the same ae Hospital All My Tickets New Ticket Summary Status Request
32. rch AZ filt iter By Name iter Search by Doctor ge Click on an alphabet to filter the doctor Name 3 E 3 name that start with SPECIALIST General Physician SPECIALIST Cardiology SPECIALIST Eye Door IN OUT status TODAY BOOKING 24 12 2010 TODAY BOOKING 24 12 2010 TODAY BOOKING 24 12 2010 Green in colour indicates Doctor IN 10 00 14 007j 16 00 20 00 10 00 13 00 18 00 21 00 10 00 13 00 16 30 21 30 1 10 10 10 H 0 10 0 10 0 10 0 10 Law KA HO uo GO lu O Kook No Book Now Book Now Disabled Book Now button a Cancel Cancel Cancel Cancel NEXJM OOKING 25 12 2010 NEXT BOOKING 25 12 2010 NEXT BOOKING 25 12 2010 0 10 0 10 0 10 0 10 0 10 0 10 O i Enabled Book Now baton inna come L lj C E i C do Losi norta Cancel came came Cancel Cancel Button to cancel the session means cancel the booked appointments Time Icon change session timings Patient List Icon of a paritcular session Facilities It shows all the doctors each doctor details in a window Doctor Window Provision to filter by Doctor s Name for easy access Added provision to list the doctors based the alphabet A Z Doctor Window Doctor Support Hospital Administrator User Manual Page 40 c DrSupport i in kubaka Healthcare Portal Each window represents or shows the details of one particular doctor such as Doctor Name IN OUT status specialist doctor s sc
33. rt time Doctor Support Hospital Administrator User Manual Page 43 DrSup pport in Lul Healthcare Portal i cri iO SPECIALIST General Ph SPECIALIST Cardiolo ALIST Eve BOOKING 24 12 2010 10 00 14 00 16 00 20 00 16 30 21 30 3 1 10 4 10 10 00 14 0003 16 00 20 00 16 30 21 30 3 0 10 0 10 0 10 0 10 0 10 0 10 Cancel Button Allow to cancel the session means the booked tokens will be cancelled and has option to intimate the token holders or not Patient List Patient Name List Icon to view patients details who have booked the tokens for that particular session and allows to you to change attended status of the patients It shows the Token No Patient Name TR Number Token Receipt Number Reference from the COSWA for each token booked and the Token status Attended Not Attended By default the status of the tokens is Not Attended Once the patient is attended or visited the doctor you can set it to Attended by clicking on the link You can change the token status of the current and past sessions of current day Not for the future sessions Doctor Support Hospital Administrator User Manual Page 44 Qi Support in Filter By Name Token No Patient Mame 3 Devi Priya NOT ATTENDED 4 Ravi Shankar NOT ATTENDED 5 Fathima NOT ATTENDED 6 Bala Sri NOT ATTENDED NEXT BOOKING 25 12 2010 NEXT BOOKING 25 12 2010 NEXT BOOKING 25 12 2010 10 00 14 00 3 16 00 20 00 3
34. tep 2 If other sites are also not accessible check your MODEM and Internet connectivity If other sites are accessible then retry still you are not able to do it then contact call center for help Unable to Login Step 1 Contact Call centre 044 30 20 0000 Forgot Password Step 1 In DrSupport in website try to access through the Forgot password facility Step 2 If you are still facing problem then contact call center Doctor Support Hospital Administrator User Manual Page 78
35. than other media Candidates can view the job particulars from the web portal and apply for the same Hospital administrator can view the list of candidates who are applied and do further follow up activities Doctor Support Hospital Administrator User Manual Page 32 lt hesunportin Testimonials By Hemalatha S at 24 12 2010 04 27 08 PM Quality oriented services from Ganesan Hospital By Anu K at 24 12 2010 04 25 03 PM Excellent service from this hospital Lot of love and care from the doctors nurses and each and everyone in the hospital Very much satisfied with service and I am relieved from my pain Leave your Comment Comment Type Feedback x Name Email Id Comment Type the characters you see in the picture above Doctor Support Hospital Administrator User Manual Page 33 c DrSupport i in l Healthcare Portal bonor s Schedule View detail link On Hospital profile page under doctors you could see this link for every doctors Doctors Doctor Name Specialist Status Chella pillai P Oncolagists OUT View Detail Krishnakumar P Oncolagists OUT View Deta Lavakumar K R Physician OUT View Detail Maharani M Gynaecology OUT Meenakshi sundaram K Orthopedist OUT View Detail Munusamy T Cardiologist OUT View Detail Doctor s profile page The following particulars could be identified in particular doctor s page Photo Qualification Gender and other parti
36. the members list Remove the member from the member list Member details Ooo Ganesan Hospital Company User Add new member Refresh Name State City Mobile v v v Enter Following Details Di Retresh Doctor Support Hospital Administrator User Manual Page 49 c DrSupport i in halul Healthcare Portal d the mandatory fields User Name for login user name for a member account As soon as you type the new user name it show the availability in green colour otherwise in red color You can try again for another user name Password used at time of login for security purpose Name of the member Designation of the member in the hospital and his her contact details Photo Gallery Objective Photos can be added to photo gallery so that public can view the photo gallery of your hospital in the hospital profile web page in DrSupport in website Only picture files jpg jpeg gif png bmp are the allowed file extensions Functionalities Add Photo To add a new photo to the photo gallery Edit Photo To replace the existing photo with another Delete Photo To remove the photo from the photo gallery Doctor Support Hospital Administrator User Manual Page 50 DrSupport in ANI m Healthcare Portal Rana Ganesan Hospital Hospital Photo s Photo 12 Photo 4 Edit Delete Edit Delete Doctor Support Hospital Administrator User Manual Page 51 Dr
37. ublic voting iii 16 Social Media Face book and Twitter 16 DOCTOR SUPPORT SEARCH PAGE e 18 Search by City Name and Hospital Name 18 Search by City Name and Doctor Name sess 19 Search by Emergency enabled hospital 20 Search bya ics sooo o en dr Ci a 2 n ai e i 21 Search Hospital s based on Health Insurance or TPA schemes 22 Search Hospital s based on Facilities n 24 Search Doctor s based on Specialist eee 26 HOSPITAL PROFILE PAGE ica ana 28 Google Map guidance and contact details 28 Photo Galletta 28 Doctor Support Hospital Administrator User Manual Page 4 c DrSupport i in ll Healthcare Portal Eres Er oM 28 Hospital Description ooo oa dram stud ea 30 Hospital FU tile 30 TPA SODBIIBS aa 30 Nearby Landmann 30 Feedback and Testoasele alal 32 Article isso 32 Jobs IS d oa H 32 Dovior s Schedule cca 34 HOSPITAL MANAGEMENT 37 General User Interfaee oue sitnine nenns 37 Hospital Administrators ua cana 38 Boia cisci EDU HEU UE li dU 40 MWA eee NUN 46 Members or Hospital Members or Company Users 49 Photo Gallery RR li i DP EU 50 Nearby Kai RES co ana oa on lana sanda all al 52 AVA 54 Testimonials FeSdbao
38. uest Objective When a new doctor to be added to your hospital you need to send the request with doctor details to COSWA admin for approval Functionalities e Doctors list in the hospital e Add new doctor request Doctor List e Shows the list of doctors in your hospital e Allows to change the IN OUT status of doctor Doctor Support Hospital Administrator User Manual Page 62 port in ealthcare Portal ILIN Ganesan Hospital Hospital Doctors Add doctor to Hospital dte maman Dea Specie Er Update Stat yi v i r ZX om Chembian Chakravarthy um our zi ZX om swara Das Neuro our n ZX pus Ganesan C General Physician n our ZX ow George Paul our N ZX ow Jeyachan ran Cardiology our n ZX ow Mahadevan Newo ovr Nu X om unu T Cardology ovr n ZX ow Saravana Bhava be our m ZX ou Simon our n fx ow Seemankar Surgical Gastro Enterology our N Qu Ad doctor to Hospital B ii Ditech m alla o m Pagesee io tere m 2 pages Doctor Support Hospital Administrator User Manual Page 63 lt QISupport in Add new doctor request Qu A Ganesan Hospital Doctors Add new doctors request Refresh Name Specialist Email id Mobile City Status v v v v v Enter Following Details Sivasanbar Surgical Gastro Enterology Salem APPROVED Add new doctors request Di Refresh Columns Doctor Name Specialist Email id Mobile City Status New
39. w Mahadevan Newto OUT m PX Dit Munusamy T Cardiology OUT IN ZX pws Saravana Bhava Eye our m ZX Du Saravanan OUT N ZX ow Sivasankar Surgical Gastro Enterology our m Add doctor to Hospital EG Refresh m lt 1 2 M Pagese 10 No of items per page it 2 P t S Page size can be changed 4 First page Previous Last page Total no of items in the list Total no of pages Evstpaoe 1 I7 ETA Doctor Support Hospital Administrator User Manual Page 37 DrSupport in c Dr pne Portal Users I Hospital Administrator Hospital Administrators Menus Booking Book Now View Change Doctor s IN OUT status Cancel Patient List Postpone Extend session Help Info Icon Booking Full Changed Patient attended status Hospital My Account Members Photos Near By Awards Feedback and Testimonials MIS Reports Doctor Support Hospital Administrator User Manual Page 38 c DrSupport i in Healthcare Portal ui Doctor List View Change Doctor s IN OUT status New Doctor Request View Schedule Add new schedule Edit schedule View all the schedule Delete schedule Blog Blog Post Blog Comments Change Password Ticket Management Logout Doctor Support Hospital Administrator User Manual Page 39 c DrSupport in IA lu Healthcare Portal Booking Purpose To do the token booking for the current day and next working day sessions oo Ganesan Hospital TOKEN BOOKING Text box Sea
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