The e-Pass Tag: a User`s Manual
Contents
1. Www epass CO0mi ph The e Pass Tag a User s Manual Introduction to the e Pass Thank you for choosing to use the e Pass Now you may en joy a more convenient drive along the Skyway System and South Luzon Expressway SLEX Upon application of the e Pass service you are assigned a 16 digit number composed of your unit s first 10 digit serial number plus the six digits registered at our Customer Service Center For you to maximize the benefits that the e Pass brings please read through this manual thoroughly Being of service to you is our pleasure You may reach us at 02 888 8787 and customercare epass com ph To experience more convenient services please register at www epass com ph Our e Pass Centers are located at Binan Caltex SLEx Southbound C5 C5 Interchange Nichols between plazas A and B Bicutan Ground Floor Skyway Building Dona Soledad Avenue Better Living Subdivision Bicutan Paranaque City 1700 e Pass Centers Business Hours Mondays to Fridays 9 a m 12 noon 1 p m 6 p m Saturdays 9 a m 12 noon Sundays and Holidays closed The Bicutan office is open Mondays to Fridays from 8 a m to 8 p m and Saturdays 9 a m to 5 p m It is closed on Sundays and holidays Mounting Instructions The e Pass tag is an interior transponder that is mounted on the front windshield near the rearview mirror To ensure its proper mounting we recommend trial fitting the tag with the ad2. Laguna Northbound Total Sta Rosa City Laguna Northbound Others Mandaluyong Manila Pasay Pasig and Quezon Cit e Pass Center Nichols Nichols Interchange Toll Plaza Pasay City Shell Ivanson Katipunan Road corner 1 St St Ignatius Vil lage Quezon City Shell Julia Vargas C5 Road corner Julia Vargas Avenue Pasig City SM Malls Cubao Fairview Harrison Mall of Asia Manila Megamall North EDSA San Lazaro Sta Mesa Batangas Cavite Laguna Marikina Rizal Shell Turbina National Highway Turbina Calamba Laguna SM Malls Bacoor Batangas Calamba Dasmarinas Lipa Lucena Marikina Rosario San Pablo Sta Rosa Taytay Waltermart in Cabuyao Future Sites All 7 11 outlets nationwide Select Robinsons Malls Business Centers Select Air 21 stores BPI via www epass com ph For updates please keep visiting www epass com ph kiosks while the rest are PC based replenishment machines Registering on the Website Through www epass com ph you can transact your e Pass con cerns online i e checking of balance reloading of value card replenishing directly through DragonPay BancNet and Mega Link and even buying a new tagkit Needless to say your en rollment on our site allows you to do all these things anytime and anywhere there is an internet connection 1 Type www epass com ph on your internet browser When the site opens go to the rightmost box Choose personal or corporate fo
3. A Rufino Street Legaspi Village near Makati Cinema Square SM City Makati Ayala Center Taguig e Pass Center C5 C5 Interchange Toll Plaza Shell C5 C5 Road Logcom Brgy Ususan Shell Fort 32 St Fort Bonifacio Stopover Bonifacio Global City SM Aura Premier McKinley Parkway Paranaque Las Pinas MCC Shell Station Daang Hari Road Almanza Las Pinas City Petron Sucat Dr A Santos Avenue Sucat Paranaque City beside Paranaque Medical Center Shell Arevalo Dona Soledad Avenue Better Living Subdivision Paranaque City Shell Esco J Aguilar Avenue CAA Road Pulang Lupa 2 Las Pinas City Shell Fastwheel Dr A Santos Avenue Sucat Paranaque City beside Loyola Memorial Park SM Malls BF Paranaque Bicutan Southmall Sucat Waltermart in Bicutan Muntinlupa AAVA Narra Street Ayala Alabang Village Alabang AAVA Secu rity Office Alabang Town Center G F near Customer Service Caltex Alabang Madrigal Business Park Alabang Zapote Road Alabang Festival Mall G F near Watsons Shell Pacific Alabang Zapote Road Pacific Village Alabang Total Alabang Commerce Avenue Filinvest Alabang Reloading Outlets Along South Luzon Expressway e Pass Center Binan Caltex SLEx Southbound Caltex SLT Brgy San Antonio San Pedro Laguna Northbound Petron South Luzon Expressway Southbound Shell SLT1 Brgy Putatan Tunasan Muntinlupa City Southbound Shell SLT2 Sto Tomas Binan
4. hesive tape still attached Mounting the tag ensures higher readability please see section on Important Reminders 1 Thoroughly clean the mounting area where the tag will be placed Please use the surface cleaner included in the kit 2 When the mounting area is dry carefully peel off the adhesive tape from the clip and affix the unit on the front windshield Ensure that the tag is positioned correctly as it is not easily re movable 3 Press the tag onto the windshield for a few seconds to ensure a strong bond 4 Do not write on point to or affix anything onto your e Pass as this may prevent it from working properly Never submerge the tag in water or use any cleaning agents on it You may use a damp cloth to clean it Important Reminders On the tag The tag will be activated within 24 48 hours after forwarding to us your completely filled out application form OR CR and offi cial acknowledgement receipt for those bought outside the e Pass Centers All tagkits sold after 5 p m shall be activated the following working day The tag must be MOUNTED PROPERLY to the windshield for higher readability and to prevent any damage Failure to do so voids the warranty automatically The warranty shall be voided in case unit is damaged due to im proper use or tampered with as specified in the e Pass Terms and Conditions indicated in the application form On the load Please ensure that the balance does no
5. or DragonPay 2 through Value Cards in the a e Pass Centers in Bihan C5 Nichols and Bicutan b select gas stations please see Reloading Outlets c select malls and other establishments please see Re loading Outlets Amount P200 P500 P1 000 and P2 000 Accepts cash Uploading directly if through top up account button on kiosks or by calling the hotline or logging on the website if through buy value card button on kiosks Availability within an hour 3 through credit card by calling the hotline 02 888 8787 and choosing 1 then 2 This requires a written authori zation from the credit card holder This form can be downloaded at www epass com ph then forwarded to cus tomercare epass com ph Amount P500 and P1 000 Availability within the day the next banking day if it falls on a Sunday or holiday B Automatic Reloading auto load This is an automatic debit arrangement through credit card The card holder approves a predetermined amount that will be posted automatically whenever the e Pass balance reach es P500 This requires a written authorization from the cred it card holder This form can be downloaded at www epass com ph then forwarded to customer care epass com ph Amount minimum of P1 000 Availability within the day Reloading Outlets Makati Glorietta 4 2 F near Mercury Drug Shell Magallanes Magallanes Village South Superhighway Shell Pasong Tamo Pasong Tamo corner V
6. r your account classification and type in the required data on all the fields Choose I am a first time user of the website if this 2 A Customer Information Step cistomeriniormation step 1 sheet will appear Type the snme correct and complete data in all the fields Those with asterisks sss TA CE CE are data required for you to pro ceed to the next step When you are finished typing click next 3 The Terms and Conditions page will appear Click accept A verification message will be sent to you via the email address you registered When you open this message click on the link Thee Pass website will open to anoth er tab 4 On the new tab type in your Email Address email address and password on the login box and click sign p 1n Sign in Remember me 5 For you to start transacting me online please register your tagkit first by typing in your tag s first 10 digit numbers and the six digit account numbers is assigned to you by our Custom i er Service vehicle class make model and year and plate Tagkit and Account Number 6 Should you have a change in contact details kindly update Buy Tagkit them using the online facili Bh cast Data P Login Information ties box and clicking on account details You may also update your vehicle tag v Banking ATM Top Up Load Value Card v Registered Tagkits and acco
7. t classification e g Class 1 tag is being used for a Class 2 vehicle it is being used for a vehicle not registered with the Customer Service Cen ter CSC or the tag has been reported lost stolen at the CSC If the tag is not retrieved within 30 days from the time it is available for retrieval a storage and safekeeping fee of P5 00 shall be charged for every calendar day thereafter that the tag remains unclaimed For any changes in your pertinent information or ownership of tag in case tag will be sold or given away please fill out the applicable form and forward it to customercare epass com ph Your cooperation on this is highly appreciated since accounts that are updated will prevent setbacks in future situations In case you want to discontinue your subscription kindly fill out a Notice of Pre Termination and forward it to customer care epass com ph so your account will be formally closed In case you decide to renew your subscription you will need to open a new account For other details concerning the use of your e Pass please refer to the attachments on the application form you filled out It is also available on www epass com ph Reloading Options A Manual Reloading 1 through the e Pass website www epass com ph Amount divisible by P1 000 Accepts DragonPay BancNet and MegaLink ATMs Availability within an hour for BancNet and MegaLink and within an hour after online banking and over the counter deposits f
8. t go below P100 for you to continue enjoying a nonstop drive through our toll ways For more details on how to reload please see the Reloading Op tions and Outlets section of this manual On the usage The tag is honored at designated e Pass lanes only Further more please comply with all the applicable traffic laws and company rules and regulations All e Pass forms are available at www epass com ph Credit Card Authorization Form Notice of Lost Tag Account Update Form Notice of Pre Termination Reactivation Notice Deactivation Notice Application for Vehicle Substitution and Application for Contract Endorsement You may request a Statement of Account by calling 02 888 8787 or by emailing customercare epass com ph The tag status is classified as active tag with transaction in the last 12 months lost stolen tag is not within the rightful own er s possession and will remain such until reported found closed tag has been deactivated upon owner s notice and tags that have been unused for more than a year You are fully responsible for any and all charges arising from the use of the e Pass whether by you yourself or by anyone else authorized or otherwise until the Notice of Lost Tag is submit ted to the Customer Service Center CSC The plaza personnel may retrieve the tag for the following rea sons it is damaged because of misuse mishandling or tamper ing it is being used for vehicles under a differen
9. unt information by TOA clicking on registered tagkits Your tagkit details will be verified by the e Pass team within 24 hours You will see your tagkit s verified sta tus when you login within this time frame
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