750a - Nel-Tech Labs, Inc.
Contents
1. readable form without Nel Tech s prior written consent Information contained herein is subject to change without prior notification Nel Tech Labs Inc provides this manual without warranty of any kind express or implied This user s manual may contain technical and or typographical errors TELink is a trademark of Nel Tech Labs Inc Printed in the U S A TABLE OF CONTENTS PEG NOUCE eege eeh Ee 2 Bleu Warranty EE 2 1 SYSTEM DESC REP LION reniei A a 4 2 INSTALLATION WEE 4 VOICE LINE INSTALL PROCEDURE 5 DEDICATED LINE INSTALL PROCEDURE 6 FAX SHARE INSTALL PROCEDURE satsiiisiscatscstidtcirestiveanbeuevcsauawuyes 7 PINAL INS TALIA THON ascnscssexsaasnests treustantanininatasdenscantentaceaniisvennens scauceeedad 8 2 OR TIONAL PEA TURES enw nitive eae hie es 9 4 TROUBLESHOOTING WE 10 LIST OF TABLES Table 1 Status Light Iodtcatons AAA 8 Table 3 Troubleshooting EE 10 1 SYSTEM DESCRIPTION The TELink FLASH is a powerful simple to use messaging system intended for telephone Messaging On Hold MOH Once properly installed no further interaction from the user is required Unlike other MOH products the TELink FLASH is designed to be operated remotely by the MOH provider using a central PC Controller This feature eliminates the need for tape distribution because all audio information and configuration settings are downloaded over telephone lines Because the unit uses non volatile FLASH memory your audio program is safe from erasu2. the included RCA cable The user may need to adapt the phone system end of this cable to match the MOH input connection on the phone system 7 Plug the included 12VDC power supply into a normal 110VAC wall outlet Connect the other end to the 12VDC jack on the back of the TELink 8 Turn the power switch ON Turn to page 9 for further instructions FAX SHARE INSTALL PROCEDURE TELink 750 momo ih OFF LIMON er MADEIN USA GM mo O38 To Telephone MOH Input Port g A Ip Fax Machine Phone Line Central Office 1 Make sure the power switch on the back of the TELink is in the OFF position 2 Connect one end of the included modular telephone cable directly to the phone company box for the installation phone number The TELink must be connected before the fax machine The user may need to adapt one end of the modular cable to mate to the incoming phone line 3 Connect the other end of the modular cable to the TELCO jack on the back of the TELink 4 Using another modular telephone cable connect the PHONE jack on the back of the TELink to the fax machine 5 Set the HI LO switch on the back of the TELink to the proper position for the telephone system LO 8 Ohm HI 1K Ohm 6 Connect the TELink s AUDIO OUTPUT jack to the telephone syst
3. time of purchase The warranty extends five 5 years from the date of original purchase and covers parts and labor Buyer must provide written notice to Nel Tech within the watranty period of any defective part or conditions If the defect is not the result of improper use service maintenance or installation and if the equipment has not been otherwise damaged or modified after shipment Nel Tech or its authorized representative shall either replace or repair the defective Product at Nel Tech s option No credit shall be allowed for work performed by Buyer or unauthorized parties Out of warranty repairs will be invoiced at the current Nel Tech hourly rate plus the cost of parts shipping and handling IN THE EVENT THAT THE PRODUCT SERIAL NUMBER IS MISSING OR HAS BEEN TAMPERED WITH IN ANY WAY THE FOREGOING WARRANTY IS VOID AND WITHOUT EFFECT AND NEL TECH SHALL HAVE NO LIABILITY WHATSOEVER ON ACCOUNT OF DEFECTS TO SUCH PRODUCT LIMITATIONS EXCEPT AS STATED ABOVE THERE ARE NO WARRANTIES EXPRESS OR IMPLIED THAT EXTEND BEYOND THE SPECIFICATIONS FOR THE PRODUCT NEL TECH EXPRESSLY DISCLAIMS ANY WARRANTY EXPRESS OR IMPLIED THAT EQUIPMENT SOLD HEREUNDER IS OF MERCHANTIABLE QUALITY OR THAT IT CAN BE USED OR IS FIT FOR ANY PARTICULAR PURPOSE BUYER PURCHASES AND ACCEPTS EQUIPMENT SOLELY ON THE BASIS OF THE WARRANTY HEREINABOVE EXPRESSED UNDER NO CIRCUMSTANCES SHALL NEL TECH BE LIABLE BY VIRTUE OF THIS WARRANTY OR OTHERWISE FOR ANY SPECIAL INDIRECT S
4. ECONDARY OR CONSEQUENTIAL DAMAGES TO ANY PERSON OR PROPERTY ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT REPAIRING OR REPLACING PRODUCT Buyer may obtain the repair or replacement of any eligible part or equipment covered under this warranty through Nel Tech only Buyer is responsible for all shipping and handling charges in connection with the performance of this warranty Products returned to Nel Tech must be securely packaged to prevent damage in transit freight prepaid and insured for replacement value A return authorization number assigned by Nel Tech must be clearly marked on the outside of the shipping container Proof of purchase must accompany shipment Items delivered to Nel Tech without a return authorization clearly marked on the outside of the shipping container and or without proof of purchase will be refused Please contact Nel Tech at the address and phone number below to receive a return authorization number and to arrange for the repair or replacement of a flawed part covered by this warranty Please indicate the Product s serial number in all correspondence an authorization number will not be issued in the absence of a serial number Nel Tech Labs Inc 4 Ash Street Extension Derry NH 03038 Phone 603 425 1096 Copyright Notice This manual Copyright 1984 2008 by Nel Tech Labs Inc All rights reserved No part of it may be copied photocopied reproduced translated or reduced to any electronic medium or machine
5. O OUTPUT jack to the telephone system s MOH input using the included RCA cable The user may need to adapt the phone system end of this cable to match the MOH input connection on the phone system 7 Plug the included 12VDC power supply into a normal 110VAC wall outlet Connect the other end to the 12VDC jack on the back of the TELink 8 Turn the power switch ON Turn to page 9 for further instructions DEDICATED LINE INSTALL PROCEDURE TELink 750 G HI CLO hin hc MADE N USA ae To Telephone MOH Input Port ZS Central Office i Phone Line 1 Make sure the power switch on the back of the TELink is in the OFF position 2 Connect one end of the included modular telephone cable directly to the phone company box for the installation phone number The user may need to adapt one end of the modular cable to mate to the incoming phone line 3 Connect the other end of the modular cable to the TELCO jack on the back of the TELink 4 Using another modular telephone cable connect the PHONE jack on the back of the TELink to the installation phone line s original destination KSU PBX telephone etc 5 Set the HI LO switch on the back of the TELink to the proper position for the telephone system LO 8 Ohm HI 1K Ohm 6 Connect the TELink s AUDIO OUTPUT jack to the telephone system s MOH input using
6. TELink 750 FLASH INSTALLATION AND OPERATION MANUAL Please leave this manual with the unit after installation Important warranty information enclosed REV 11 07 FCC Notice WARNING This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference when this equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la Class A prescrites dans le R glement sur le brouillage radio lectrique dict par le minist re des Communications du Canada Limited Warranty TERMS Nel Tech warrants to the original purchaser Buyer that the Product sold is free from defects in material and workmanship at the
7. em s MOH input using the included RCA cable The user may need to adapt the phone system end of this cable to match the MOH input connection on the phone system 7 Plug the included 12VDC power supply into a normal 110VAC wall outlet Connect the other end to the 12VDC jack on the back of the TELink 8 Set the fax machine to answer on the fewest rings possible but a minimum of two rings 9 Turn the power switch ON Turn to page 9 for further instructions FINAL INSTALLATION After installation is complete a download may be required Check the STATUS light on the front panel note on some units this light is labeled ACTIVE IF IT IS ON STEADY An audio file is present in memory and is currently playing Download is not required IF IT IS FLASHING SLOWLY No audio file is present Contact your MOH provider They must call the unit and download audio IF IT IS FLASHING FAST The unit is automatically calling the callback number stored in memory to download audio from the PC Controller This first callback to the PC Controller must be successful in order to validate the callback number If the first call does not result in contact with the PC Controller then callback validation has failed and the unit will not call again In this case the STATUS light will alternate between a flash fast for one second and no flash for one second Contact your MOH provider They may then call the unit and download audio During communications sessi
8. ons between the TELink and the PC Controller the STATUS light flashes fast and the phone line becomes unavailable for incoming and outgoing calls no dial tone will be present After a successful download the STATUS light remains on steady At this point call into the phone system and ask to be placed on hold While listening to the on hold audio adjust the volume if necessary using the volume UP DOWN buttons on the front panel If there is no on hold audio verify all connections against the installation procedure used and try again If there is still no on hold audio contact your MOH provider STATUS or ACTIVE Light Indication On Audio file in memory currently playing Off No power to unit or an error has occurred Flashing Slowly No audio file in memory phone line free Data session with PC Controller is being Flashing Fast ee attempted or is in progress Alternating Fast Flash No The TELink failed to validate the callback Flash number Contact your MOH provider Table 1 Status Light Indications 3 OPTIONAL FEATURES Your TELink may have optional features which provide additional convenience and functionality The serial number label on the bottom of the unit indicates which features the unit has Note that the unit may be equipped with optional features that have not been activated by your MOH provider CALL ON SCHEDULE CS allows the TELink to be programmed to call the PC Controller a
9. pending on the phone line used Keep in mind that whichever installation procedure is used the TELink must always be connected directly to the telephone company input ahead of any other devices using that line If you have any questions or require assistance installing the TELink please contact your MOH provider VOICE LINE INSTALL PROCEDURE TELink 750 Z um D I BE Bj To Telephone MOH Input Port X e To KSU PBX or Central Office i telephone Phone Line 1 Make sure the power switch on the back of the TELink is in the OFF position 2 Connect one end of the included modular telephone cable directly to the phone company box for the installation phone number It is important that this cable is attached to a direct line prior to any other telephone equipment The user may need to adapt one end of the modular cable to mate to the incoming phone line 3 Connect the other end of the modular cable to the TELCO jack on the back of the TELink 4 Using another modular telephone cable connect the PHONE jack on the back of the TELink to the installation phone line s original destination KSU PBX telephone etc 5 Set the HI LO switch on the back of the TELink to the proper position for the telephone system LO 8 Ohm HI 1K Ohm 6 Connect the TELink s AUDI
10. re due to power loss for up to 10 years If power is lost audio playback resumes automatically once power is restored This feature eliminates the need for a battery backup system The TELink FLASH has been designed to accommodate several different installation needs The standard installation method allows normal access to the telephone line while automatically preventing an unintentional disruption of a communication session between the TELink and the PC Controller In a typical installation the unit is installed directly to the incoming telephone line with no other telephone equipment connected prior to the TELink An installation involving a KSU or PBX may look like what is illustrated below The TELink 750 was designed for applications which require the mixing of a Music Bed and ads on a single unit The TELink 750 allocates 1 2 of its audio memory for a Music Bed which plays continuously The remaining m memory is allocated into 2 4 8 or 16 ads that play on a timed basis over the music bed Each ad and the music bed can be downloaded separately allowing the dealer a great amount of latitude in programming and arranging messaging The unit requires that the Music Bed be present in order to play any messages Phone Fiy System a KSU cay PBX SCH INSTALLATION If your MOH provider included other installation instructions those instructions should be followed first There are three installation procedures available de
11. ront panel If the volume level does not change contact your MOH provider e Possible impedance mismatch between phone system s MOH port and the TELink Try switching the HI LO switch on the back of the TELink TELink does not answer when called by the PC Controller e The TELink is not connected directly to the telephone company input e Other telephone devices are connected prior to the TELink The TELink must be the first device connected to where the telephone line enters the building The telephone line to which the TELink is attached does not work e The TELink may be communication with the PC controller The unit automatically locks its phone line during communications to protect data integrity Check the STATUS led If it is flashing fast the unit is in a data session STATUS or ACTIVE light alternates between second flash flash and 1 second no flash e First attempt to call the callback phone number has failed e If the initial callback validation has failed you will need to contact your MOH provider for further instruction Table 3 Troubleshooting
12. t a future date and time to automatically download a new audio program The scheduled callback can be set to a specific time month day and year The STATUS or ACTIVE light flashes fast during a callback If the unit cannot connect to the PC Controller for instance if the line is busy it will continue calling at seven minute intervals until a connection is made or until the preprogrammed number of retries has been exhausted Before CS can operate automatically the callback telephone number must be validated during initial installation and whenever the callback number is changed by the MOH provider During validation the TELink makes one call attempting to establish communications with the PC Controller If it is successful the callback features become fully operational If validation fails contact your MOH provider FAX SHARE FS allows the TELink to share a phone line with a fax machine saving the expense of having to install a separate line In a Fax Share installation the TELink only answers calls from the PC Controller and does not interfere with incoming or outgoing fax transmissions The fax machine must be set to answer on two or more rings Fax Share is standard on most units although the FS designation may not appear on the serial number label 4 TROUBLESHOOTING Problem Symptom Audio output level is too low or too high Possible Solution s e Adjust the volume by pressing the UP DOWN volume switches on the f
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