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User Guide for the Polycom® SoundPoint IP® 550/560 Phone

1. 2 2 Changing the Display Contrast 6 c cece eee eee 2 3 Changing the Backlight Intensity 00 000 2 4 Enabling the Headset Memory Mode 000 2 6 Selecting the Correct Headset for Electronic Hookswitch 2 7 Selecting the Ring Type 0 eee eee eee eee 2 7 Changing the Language llle 2 8 Changing the Graphic Display Background 2 9 Changing the Soft Key Label Color ssssuuuueeue 2 10 Muting the Microphone eee 2 12 Adjusting the Volume 00 00 eee eee eee ee eee 2 12 Managing Call Lists 0 0 2 12 Managing Contacts 2 c iciep sane RE pb VERO ker een ERE Ee Rd 2 13 Adding Contacts i2ci siete xtcdiswcdisichistibivcckisuedions 2 14 User Guide for the SoundPoint IP 550 560 Phone vi Editing Contacts iso cioe E ERA VOLENT CERE VON 2 17 Deleting Contacts 2 ssec sou gia VERRE ET End Be aw EET REESE 2 18 Placing Calls to Contacts sunsun nsnur rnrn rnrn 2 18 Searching for Contacts sssssrsurerrenrrrrrrrrrru no 2 19 Managing Incoming Calls 0 eee eee 2 21 Distinguishing Calls 0 0 cece eee eee 2 21 Rejecting Calls vs eer tp etre RE ER eR Ie ede n 2 22 Diverting Calls iis peeled nd hed epee E ERRARE HERE T rare ra 2 23 System Customizations s ect eds ver sh de AN Mean eee ru ES 2 24 Supporting Multiple Lines ssses
2. User Guide for the SoundPoint IP 550 560 Phone Press the Answer soft key To answer a call using the headset gt gt Press Q If Headset Memory Mode is activated press lt gt gt or the Answer soft key Answering When in Another Call If you have an active call and an incoming call arrives on the same line do one of the following If your phone is configured for a single Line Key per line You may hear a call waiting tone and you will see the second call appearance Caller information for the incoming call appears on the graphic display e If your phone is configured for multiple Line Keys per line You may hear a call waiting tone the second Line Key indicator fast flashes green and an incoming call icon appears Caller information for the second Line Key appears on the bottom line of the graphic display e If your phone is configured for shared lines You may hear a call waiting tone the second Line Key indicator will fast flash green and an incoming call icon appears on the second Line Key Note If your phone is configured for shared lines the Reject soft key is replaced by a Silence soft key and there is no the Forward soft key To stop the incoming call from ringing press the Silence soft key To answer an incoming call on a line configured for a single Line Key gt gt Do one of the following Press e or the Hold soft key to put the original call on hold The incoming ca
3. A stutter dial tone in place of normal dial tone indicates that one or more voice messages are waiting at the message center To listen to voice messages l Press Messages If multiple lines are configured on your phone select the line to retrieve messages from 2 Follow voice or visual prompts on the screen to retrieve your messages User Guide for the SoundPoint IP 550 560 Phone Using the Advanced Features of Your Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 550 560 phone This chapter contains instructions on Using Multiple Call Appearances e Using Text Messaging Using Buddy Lists e Restarting Your Phone To customize your phone refer to Customizing Your Phone on page 2 1 To read about the phone s basic features refer to Using the Basic Features of Your Phone on page 3 1 If you require additional information or assistance with your new phone contact your system administrator Using Multiple Call Appearances When multiple call appearances is set up you can see information for more than one call at one time For example if you have an active call you can see information for an incoming call as well User Guide for the SoundPoint IP 550 560 Phone For example the following figure shows an active call with Greg Slowski on line 6721 w3161 1 Tue Mar 24 150 PM 3164 From Lauren Gates 3165 KILE us 3166 Hold End Call Tr
4. p During a call press a The Message Waiting Indicator turns red and a microphone on the screen indicates that the other party or parties cannot hear you Microphone Mute applies to all modes Handset Headset and Hands free Speakerphone You can still hear all other parties while mute is enabled n To turn off Microphone Mute press 7 again Adjusting the Volume Press CC C DD to adjust receiver volume during a call Pressing these keys in the idle state adjusts the ringer volume To conform to regulatory requirements handset and headset volume will return to a preset level after each call but your system administrator can change this Hands free Speakerphone volume settings will be maintained across calls Managing Call Lists Your phone maintains local lists of missed received and placed calls Each list contains 100 entries Press followed by Call Lists gt Missed Calls Received Calls or Placed Calls The following shows a Placed Calls list Ell Placed Calls 1 Greg Slowski 3164 Dial Edit Exit More Manage the call list by doing the following e To edit the phone number press the Edit soft key e To return the call press the Dial soft key Toview information about the call press the More soft key followed by the Info soft key Customizing Your Phone e To store the contact in the Contact Directory press the More soft key followed by the Save soft key e To dele
5. any problems you might encounter when you use your SoundPoint IP 550 560 phone The tables in this chapter list possible trouble symptoms the likely causes of these problems and the recommended corrective actions to take e Power and Startup Controls Access to Screens and Systems Calling Displays e Audio e Productivity Suite To obtain more detailed troubleshooting information you can access certain menus on your phone that test your phone hardware For more information see Testing Phone Hardware on page 5 9 If you require additional assistance contact your system administrator User Guide for the SoundPoint IP 550 560 Phone Power and Startup Symptom Problem Corrective Action There are power issues The for the SoundPoint IP 550 560 phone has no power Do one of the following Verify that no lights appear on the phone when it is powered up Check if the phone is properly plugged into a functional AC outlet Make sure that the phone isn t plugged into a plug controlled by a light switch that is off If the phone is plugged into a power strip try plugging it directly into a wall outlet instead Try the phone in another room where the electricity is known to be working on a particular outlet If using PoE the power supply voltage may be too high or too low Controls Troubleshooting Your Phone Symptom Problem Corrective Action The dial pad does
6. Line Each line on the phone can be configured to have more than one Line Key associated with it This enhances call visualization and simplifies call handling If this is the case the display could resemble the following figure 3161 S316 3166 Friday May 16 z366 9 36 AM New Call Forward Incoming calls to this line will be distributed evenly among the available Line Keys Similarly outgoing calls will be distributed Your phone can be configured to have a combination of lines with a single Line Key and lines with multiple Line Keys Supporting Shared Lines Your for the SoundPoint IP 550 560 supports shared lines Note Shared lines are an optional feature and may not be supported on your particular system For more information contact your system administrator A shared line is indicated by a different line icon In the following figure the lines 3161 and 3168 are private and the line 3166 is shared Friday May 16 9 36 AM i Lauren G New Call Forward If two phones share a line an incoming call to that number will cause both phones to ring The call can be answered on either phone but not both Calls on shared lines can be transferred put on hold or added to a conference User Guide for the SoundPoint IP 550 560 Phone Note Call Forwarding is not available on shared lines Do Not Disturb DND on shared lines disables the ringing option only the visual indication is still in
7. Maximum Intensity you are modifying the entire backlight intensity scale For example if you decrease the Maximum Intensity the low medium and high values for both Backlight On intensity and the Backlight Idle intensity decrease The Backlight On intensity applies for the following events e Any key press e Hookswitch release Incoming calls e Ending a call holding a call resuming a call by the other party e A voice or instant message received If you do not press any keys on the phone after 20 seconds of the backlight turning on the backlight dims or changes to medium in the following cases e A call is in progress e Acallis on hold e There is an incoming call ringing e There is an outgoing call ringing back Any menu shows on the display In all other cases the Backlight Idle intensity applies To modify the backlight intensity l Press wm 2 Select Settings gt Basic gt Backlight Intensity Customizing Your Phone 3 Select Backlight On Intensity l Backlight On Intensity 2 4 Medium 3 0 Low 4 0 Off Back Select 4 Use or to select high medium low or off and then press the Select soft key The default level is medium 5 Select Backlight Idle Intensity l Backlight Idle Intensity 2 0 Medium 3 4 Low 4 0 Off Back Select 6 Use or to select high medium low or off and then press the Select soft key The default level is low 7 Select Max
8. PRODUCT POLYCOM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE SOFTWARE PRODUCT DOES NOT EXIST OR WAS CAUSED BY YOUR OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO MODIFY THE PRODUCT OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING POWER CUTS OR OUTAGES OTHER HAZARDS OR ACTS OF GOD 7 LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE PRODUCT OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES EVEN IF POLYCOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ANY CASE POLYCOM S ENTIRE LIABILITY SHALL BE LIMITED TO THE GREATER OF THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT OR U S 5 00 PROVIDED HOWEVER IF YOU HAVE ENTERED INTO A POLYCOM SUPPORT SERVICES AGREEEMNT POLYCOM S ENTIRE LIABILITY REGARDING SUPPORT SERVICES SHALL BE GOVERNED BY THE TERMS OF THAT AGREEMENT 8 DISCLAIMER Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the l
9. Settings eese ers r I Ux re en eet dao 4 5 Managing Buddies 0 0 es 4 6 Integrating With Microsoft Live Communications Server 2005 4 7 Restarting Your Phone cece cece eh 4 8 Contents 5 Troubleshooting Your Phone 5 1 Power ahd Startup isc eese a Ra eh taret es opp CONTOS sese uketi rere eR in UPPER E E OPE RE HUS Access to Screens and Systems ssssssssssssn Calling deua nee px Ed saw pECEEE EE EUM MEER Displays ganeri rr mh It hen ERR DEM EE HEN EE eX RE HER VENTS O cas ah topped eects sae Rutten E AUN Productivity Suite cesis reb eere bL LER anh tarde bt Testing Phone Hardware ssseseseeeeeeeeeeeee Regulatory Notices Regulatory Notices 1 Index ccc ccc cece cece cece ce scceccees Index End User License Agreement for Polycom Software User Guide for the SoundPoint IP 550 560 Phone viii Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 550 560 desktop phone The SoundPoint IP 550 560 provides a powerful yet flexible IP communications solution delivering excellent voice quality The high resolution graphic display supplies content for call information multiple languages directory access and system status The SoundPoint IP 550 560 supports advanced functionality including multiple call and fl
10. URL or IP address For more information on dialing with SIP URL or IP address refer to Placing Calls on page 3 2 5 Press the Ok soft key Do one of the following Press the Select soft key to choose from various pre scripted short messages Press the Edit soft key to compose a custom message Use dial pad keys to cycle through the character set Use keys 1 0 and to select special characters 7 Press the Send soft key when finished 8 Press to return to the idle display Using the Advanced Features of Your Phone Using Buddy Lists Presence Settings A buddy list is a list of users devices whose status or presence you can monitor Users update their presence setting for example Be right back Busy or Out to lunch and you can view their status in real time from your phone Your phone can watch the status of up to eight other phones or 48 buddies These other phones form your buddy list Your phone displays the status of your buddies in real time Your phone can be watched by up to eight other phones If your for the SoundPoint IP 550 560 phone is configured to work with Microsoft Live Communications Server 2005 the behavior of the presence setting and buddy lists is different For more information contact your system administrator To view and change your presence settings l Do one of the following Pres Select Features gt Presence gt My Status Press th
11. a LPS output rated 48V min 0 375A WARNING Electrical Safety This product is rated 24Vdc 0 5A When used with the optional external power supply the power supply shall be a Listed power supply with a LPS output rated 24V min 500mA Russian Compliance SoundPoint IP 550 Russian Compliance SoundPoint IP 560 Regulatory Notices 4 Regulatory Notices Safety and Compliance continued New Zealand Telepermit Polycom SoundPoint IP560 VoIP Telephone PTC 220 08 009 PTC General Warning 1 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item Will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services Echo Cancellation 2 Echo cancellers are not normally required in the Telecom PSTN because geographic delays are acceptable where CPE return loss is maintained within Telepermit limits However those private networks making use of Voice over IP technology are required to provide echo cancellation for all voice calls The combined effect of audio VoIP conversion delay and IP routing delay can cause an
12. a conference call You are currently in a conference call 3163 l Tue Mar 24 9 57 AM 3164 Active Conference z365 m 3166 Hold End Call Manage More 1 Press the Manage soft key The Manage Conference page appears 1 Greg Slowski 1145 2 Grace Bourne 1078 Add Far Mute Hold More Press the More soft key to see the Remove Info and Back soft keys Press the Info soft key to view more information about the selected party Press the Back soft key to exit the conference management feature 12 Using the Basic Features of Your Phone 2 Do one of the following Toaddanew party press the Add soft key Call another party as you would using Conference or the Confrnc soft key outside the conference management feature The other parties are put on hold After the new party answers press again to join all parties in the conference Note The Add soft key appears only if you can add more parties to the conference call Your system administrator determines the maximum number of conference participants The default number is three For more information contact your system administrator To mute a party select the party then press the Far Mute soft key Manage Conference 1 Larry Brin 3162 t 2 Jerry Schmidt 3161 3 Lauren Gates 3169 wp 4 Larry Brin 3604 t Tu Hold Remove More The muted party can hear all parties but no party can hear the mut
13. determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experience radio TV technician for help Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment may not be used on a coin service or party line Installation Instructions Installation must be performed in accordance with all relevant national wiring rules L Installation doit tre ex cut e conform ment tous les r glements nationaux applicable au filage lectrique When using PoE Power over Ethernet the equipment is to be connected only to PoE networks without connections to the outside plant Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible La prise lectrique laquelle l appareil est branch doit tre install e pr s de l quipement et doit toujours tre facilement accessible Industry Canada IC This Class B digital apparatus complies with Ca
14. dial tone is present and place a call to another extension or number Check that the Screen changes in response Use the screen capture feature Contact your system administrator to determine if it is enabled The display flickers A certain type of older fluorescent lighting causes the display to appear to flicker Do one of the following Move the for the SoundPoint IP 550 560 SIP phone away from the lights Replace the lights Use the screen capture feature Contact your system administrator to determine if it is enabled User Guide for the SoundPoint IP 550 560 Phone Audio Symptom Problem Corrective Action There is no audio on the headset The connections are not correct Do one of the following Ensure the headset is plugged into the jack marked Headset at the rear of the phone Ensure the headset amplifier if present is turned on and or the volume is correctly adjusted If the amplifier uses batteries check that they are fully charged You are using a headset and the people you call hear echo There may be an issue with the echo cancellation feature of your headset Do the following Press the Menu key then select Settings gt Basic gt Preferences gt Headset gt Echo Cancellation Using the arrow keys select Enabled and then press the Select soft key Contact your system administrator Productivity Suite Symptom Problem
15. more than two seconds If a Line Key is depressed for less than one second the first call on hold on that Line Key will be retrieved Hosting Conference Calls Note You can create a conference with other parties using the phone s local conference feature You can create a conference at any time between an active call and a call on hold on the same or another line by pressing the Join soft key The conference management feature allows you to view all parties in a conference call From the Manage Conference page you can add hold remove and mute specific conference parties The conference management feature is an optional feature and may not be supported on your particular system For more information contact your system administrator This section provides the following step by step instructions Setting Up Conference Calls Managing Conference Calls e Adding Parties to Conference Calls joining Conferences User Guide for the SoundPoint IP 550 560 Phone Splitting Conference Calls e Ending Conference Calls Setting Up Conference Calls To set up a conference call 1 Call the first party Note You can either dial the phone number directly or search for the number in the Contact Directory or Call Lists For more information refer to Placing Calls on page 3 2 Searching for Contacts on page 2 19 or Managing Call Lists on page 2 12 2 Press or the Confrnc soft key to create a new call The active call is pl
16. phone User Guide for the SoundPoint IP 550 560 Phone To attach the base as a wall mount 1 Place all cords in the recessed area above the modular jacks 2 Onthe back of the phone remove the key located behind the hookswitch and reposition it so that the end tab at a 45 angle is facing up 3 With mounting tab of the base unit facing up fasten the base unit to the wall mount using wall anchors not included Note The wall mount is not included in SoundPoint IP 550 560 package Contact your system administrator if you require one Getting Started with Your Phone Registering Your Phone Generally your phone will be deployed with multiple other phones In this case your system administrator will configure the phone parameters beforehand so that after you set up your phone the phone will be registered and ready to use If your phone is not part of a large phone deployment your phone may not be registered after you set it up Before you use your phone you or your system administrator will have to register it For detailed information on how to register your phone after you install it refer to Quick Tip 44011 Registering Standalone SoundPoint IP SoundStation IP and Polycom VVX Phones at http www polycom com usa en support voice soundpoint ip VoIP T echnical Bulletins pub html Features of Your Phone User Guide for the SoundPoint IP 550 560 Phone T
17. place Using the Basic Features of Your Phone Your SoundPoint IP 550 560 desktop phone is designed to be used like a regular phone on a public switched telephone network PSTN You call place calls transfer a call to someone else or conduct a conference call At most one active call may be in progress on your phone at any time The active call is the one that has audio associated with it There may be multiple other calls Onhold e Inan Incoming call or Ringing state This chapter provides basic operating instructions for the SoundPoint IP 550 560 phone The topics include e Placing Calls e Answering Calls Ending Calls e Redialing Numbers e Placing Calls on Hold Hosting Conference Calls e Transferring Calls e Forwarding Calls e Enabling Do Not Disturb e Assigning Speed Dial Keys Using Voice Mail To customize your phone refer to Customizing Your Phone on page 2 1 To read about the phone s advanced features refer to Using the Advanced Features of Your Phone on page 4 1 User Guide for the SoundPoint IP 550 560 Phone Placing Calls If you require additional information or assistance with your new phone contact your system administrator You can place a call in many ways using your SoundPoint IP 550 560 phone e using the handset e using the speakerphone using the headset You can also dial the number first called hot dialing and then choose the method you will use to sp
18. 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice About This Guide Thank you for choosing the for the SoundPoint IP 550 560 a full duplex hands free SIP desktop phone This unit provides business telephony features and functions such as multiple call appearances call hold transfer and conference over an IP network This guide provides everything you need to quickly use your new phone Be sure to verify with your system administrator that your network is prepared for configuring your for the SoundPoint IP 550 560 phone As well be sure to read the Parts List and Regulatory Notices sections in this guide before you
19. 6 connecting 1 5 electronic hookswitch 2 7 memory mode 2 6 placing a call 3 4 headset memory mode 2 6 holding calls 3 8 Index 1 User Guide for the SoundPoint IP 550 560 Phone I instant messaging 4 3 L language support 2 8 left arrow key Received Calls shortcut 2 13 M managing buddies 4 6 Microsoft Office Live Communications Server 2005 4 5 4 7 missed call lists 2 12 multiple call appearances 4 1 multiple calls hold 3 9 multiple keys per line 2 25 multiple lines call forwarding 3 19 Do Not Disturb 3 22 ring type 2 7 support for 2 24 text messaging 4 3 Voice Mail 3 25 muting microphone 2 12 MyStat 4 5 N navigation key usage 1 14 network connection phone 1 3 P parts list 1 2 phone adjusting display constrast 2 3 adjusting volume 2 12 advanced features 4 1 answering calls 3 5 assembly 1 3 assigning speed dial keys 3 23 attaching base 1 6 basic features 3 1 buddy lists 4 5 call lists types of 2 12 calls on hold 3 8 contact directory 2 13 customizing 2 1 Do Not Disturb 3 21 electronic hookswitch 2 7 ending calls 3 7 ending conferences 3 16 features list of 1 9 figure features 1 9 Index 2 first time use 1 14 forwarding calls 3 19 getting started 1 1 handset 1 5 headset 1 5 headset memory mode 2 6 illustration 1 2 instant messaging 4 3 language support 2 8 managing conferences 3 12 multiple call appearances 4 1 multiple keys per line 2 25 muting microphone 2 12 navigation key
20. ANZ2 The modified software enables the telephones to comply with the maximum delay requirement given in PTC220 paragraph 8 3 5 Failure to do so will cause the cancellation of this Telepermit Regulatory Notices 6 Index Symbols key page down shortcut 1 14 key page up shortcut 1 14 A AC power 1 4 answering calls 3 4 3 5 assembling your phone 1 3 assigning speed dial keys 3 23 B backlight intensity adjusting 2 4 base attaching 1 6 block buddies 4 6 buddy lists 4 5 buddy status 4 7 C call lists missed calls 2 12 placed calls 2 12 received calls 2 12 types of 2 12 calls answering 3 4 ending 3 7 on hold 3 8 conference calls adding parties 3 13 3 14 3 15 ending 3 16 holding parties 3 14 managing 3 12 muting parties 3 13 removing parties 3 14 setting up 3 10 splitting 3 16 contact directory 2 13 contact lists See buddy lists corporate directory 2 16 2 18 2 20 customizing your phone 2 1 D display contrast adjusting 2 3 Do Not Disturb 3 21 down arrow key Missed Calls shortcut 2 13 E electronic hookswitch 2 7 ending calls 3 7 F features advanced 4 1 basic 3 1 list of 1 9 SoundPoint 1 9 forwarding calls 3 19 G getting started with your phone 1 1 graphic display backgrounds 2 9 H handset answering a call 3 5 connecting 1 5 illustration 1 2 placing a call 3 3 hands free mode answering a call 3 5 disabled 3 3 placing a call 3 3 headset answering a call 3
21. Corrective Action You are trying to access one of the following features but it is not available on your phone e Corporate Directory e Recording and Playback of Audio Calls e Managing Conferences The license is not installed on your phone or it has expired Do the following Press the Menu key then select Status gt Licenses Using the arrow keys verify that the features that you want to use has a valid license Contact your system administrator Troubleshooting Your Phone Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware From the diagnostics menu you can test your phone s microphones speaker handset third party headset if present keypad mappings and LCD display See your system administrator for instructions on how to perform these tests To test your phone hardware 2 Press and then select Status gt Diagnostics gt Test Hardware gt Audio Diagnostics Keypad Diagnostics or Display Diagnostics User Guide for the SoundPoint IP 550 560 Phone Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excludi
22. MMM mm Cpe Sno e Phone Base Getting Started with Your Phone e Network Power Cable Quick Start Guide and registration card Sx Check this list before installation to ensure that you have received each item If you are missing any items contact your system administrator Assembling Your Phone This section describes how to assemble your SoundPoint IP 550 560 phone e Connect network and power source Connect handset and headset optional e Attach phone base If your phone is already assembled go directly to Features of Your Phone on page 1 9 Connecting Network and Power Source You have two options for network and power source connections Your system administrator will advise you on which one to use You can use one of the following methods AC power e Power over Ethernet PoE User Guide for the SoundPoint IP 550 560 Phone AC Power To connect the AC power 1 Connect the supplied network cable between the LAN jack on the phone and the LAN port on the wall or hub switch device port 2 Connect the DC plug on the power adapter to the DC 24V jack marked on the SoundPoint IP 550 phone or DC48V jack marked on the SoundPoint IP 560 phone 3 Connect the country specific AC cord to the power adapter Power Adapter 24V DC Power Adapter 48V DC Power over Ethernet Using a regular CAT5 cable optional accessory from Polycom the phone can be powered from a
23. ON OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Regulatory Notices 2 Regulatory Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interferences received including interference that may cause undesired operation Class B Digital Device or Peripheral Note This equipment is tested and complies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be
24. PoE IEEE 802 3af compliant switch or hub Getting Started with Your Phone To connect the PoE e Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in line power switch RC Connection SoundPoint IP 550 IEEE 802 3af c PoE Hub Switch wl aS Ne PC HEADSET D PC Connection lz SoundPoint IP 560 PoE Hub Switck terminal or middgs Connecting the Handset and Optional Headset To connect the handset and optional headset 1 Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone User Guide for the SoundPoint IP 550 560 Phone 2 Connect the headset optional to the headset jack on the back of the phone Headset Handset optional For information on supported headsets go to http www polycom com support voice soundpoint ip VoIP Technical Bulletins pu POLYCOM b html and look for Technical Bulletin 37477 Headset Compatibility List Attaching the Base The phone base can be attached to the SoundPoint IP 550 560 in one of two ways e Asadesk mount e Asa wall mount Getting Started with Your Phone To attach the base as a desk mount 1 Place all cords in the recessed area above the modular jacks 2 Alignthe two protrusions on the bracket with their corresponding holes in the
25. Press 2 Select Features gt Presence gt Buddy Status gt Privacy List 3 Use 4 and 2 to scroll through the list to find the contact Press the Edit soft key iR Scroll down to the Access field User Guide for the SoundPoint IP 550 560 Phone 6 For Access use 4 and b to select Enabled When Access is enabled you are allowing the contact to see your presence When Access is disabled you are disallowing the contact from seeing your presence The default for access is Disabled 7 Press to return to the idle display For more information on contacting buddies refer to Placing Calls on page 3 2 or the Microsoft Office Communicator and Windows Messenger documentation Restarting Your Phone Note Note Periodically you may need to restart your phone so your phone can accept a new configuration If your phone malfunctions you may be able to restore normal operation without restarting it Before you restart your phone contact your system administrator Call lists are automatically cleared when you restart the phone To restart the phone l Press 2 Select Settings gt Basic gt Restart Phone Are you sure appears on the graphic display 3 If you still want to restart your phone press the Yes soft key The restart process begins The process ends when the idle display appears Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve
26. S ESSENTIAL PURPOSE Regulatory Notices 1 User Guide SoundPoint IP 550 560 Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at P
27. Search for the contact Refer to Searching the Corporate Directory on page 2 20 4 Press the View soft key The contact s information appears on the graphic display 1 Last Name Slowski 2 First Name Grace 3 Phone Number 6045559660 Save j Dial i Back Customizing Your Phone 5 Press the Save soft key to save the contact in the local contact directory Entry saved appears on the graphic display Only the first name last name and phone number are saved If the contact already exists in the contact directory Entry already exists appears 6 Press to return to the idle display Editing Contacts To edit a contact in the local contact directory Press Select Contact Directory Use A and to highlight the contact You can also use the key to page up and the key to page down Press the Edit soft key Edit the contact information Edit Contact A Ascii First Name TET RN Last Name Scott Contact 5552211 Speed Dial Index Save 1 A a Cancel Encoding 6 Press the Save or Cancel soft keys to accept or cancel changes 7 Press Directories to return to the idle display Note You can quickly edit a contact associated with a speed dial key by pressing and holding the contact s speed dial key and then complete steps 5 to 7 User Guide for the SoundPoint IP 550 560 Phone Deleting Contacts To delete a contact from the local contact directory l Press Director
28. We POLYCOM P User Guide for the Polycom SoundPoint IP amp 550 560 Phone SIP 3 2 July 2009 1725 12567 001 Rev D Trademark Information POLYCOVS the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc Disclaimer Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law Copyright Notice Portions of the software contained in this product are Copy
29. aced on hold Tue Mar 24 9 57 AM m 3164 Conference with EI 3166 Cancel Note If configured for single key press conferences all conference participants hear the dial tone and ringback when the conference host places a call to a new party 3 Call the second party Using the Basic Features of Your Phone 4 When the second party answers press or the Confrnc soft key again to join all parties in the conference 3163 J Tue Mar 24 9 57 AM EI Active Conference 3165 3100 Hold End Call Manage More Note If configured for single key press conferences you do not need to press the Confrnc soft key again 5 Press or the Confrnc soft key to add another party to the conference The first and second party are put on hold Note If configured for single key press conferences all conference participants hear the dial tone and ringback when the conference host places a call to a new party 6 Callthe third party 7 After the third party answers press or the Confrnc soft key again to join all parties in the conference Note If configured for single key press conferences you do not need to press the Confrnc key again A conference similar to this one will now exist Conference Host N Four Party Conference User Guide for the SoundPoint IP 550 560 Phone 8 Repeatsteps 5 to 7 until you have added all intended parties Managing Conference Calls To manage
30. andset on hook or attempted to make a call from the contact directory when the phone was not registered Check with your system administrator to see when your phone will be registered The line icon shows an unregistered line icon The phone line is unregistered Contact your system administrator Displays Troubleshooting Your Phone Symptom Problem Corrective Action There is no display The display is incorrect The display has bad contrast Power is not correctly applied to the SoundPoint IP 550 560 phone The contrast needs adjustment Do one of the following Check that the screen is illuminated Make sure the LAN cable is inserted properly at the back of the phone try unplugging and re inserting the cable If using Power over Ethernet PoE have your system administrator check that the switch is supplying power to the phone Use the screen capture feature Contact your system administrator to determine if it is enabled Do one of the following Refer to Changing the Display Contrast on page 2 3 Reboot the phone to obtain a default level of contrast Use the screen capture feature Contact your system administrator to determine if it is enabled Outbound or inbound calling is unsuccessful Do one of the following Place a call to the phone under investigation Check that the screen indicates incoming call information Lift the handset Ensure the
31. arrangement or in any other unauthorized manner Further no license is granted to you in the human readable code of the Software Product source code Except as provided below this License Agreement does not grant you any rights to patents copyrights trade secrets trademarks or any other rights in respect to the Software Product 2 DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS 21 Limitations on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the Software Product except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation The Software Product is licensed as a single product Its component parts may not be separated for use on more than one Product 2 2 Backup Except as expressly provided for under this Agreement you may not copy the Software Product except however you may keep one copy of the Software Product and if applicable one copy of any previous version for back up purposes only to be used in the event of failure of the original AII copies of the Software Product must be marked with the proprietary notices provided on the original Software Product You may not reproduce the supporting documentation accompanying the Software Product 23 Modifications You may not modify translate or create derivative works of the Software Product 24 Proprietary Notices You may not remove or obscure any proprietary notice
32. ate digits 1 upper case A or lower case a characters use the 1 A a soft key to change and whether keys will generate ASCII Latin Cyrillic Katakana or Unicode characters use the Encoding soft key to change The top line of the screen or graphic display shows status information It appears as a scrolling list if there is more than one message The number of messages in the list also appears In order of precedence from highest to lowest the messages are Popup text for example network errors Do Not Disturb text Missed call text or second incoming caller display Prompt text for example Enter number Getting Started with Your Phone e Time and date text The following figures provide some examples F X Do Not Disturb Mon Mar 23 Mon Mar 23 139 PM Neu Call Forward User Guide for the SoundPoint IP 550 560 Phone Customizing Your Phone You can customize your SoundPoint IP 550 560 desktop phone by adjusting the setting for time and date display contrast and ring type for example You can add contacts to the phone s directory manually or from call lists You can handle incoming calls from different contacts in different ways This chapter provides basic operating instructions for customizing your SoundPoint IP 550 560 phone This chapter contains Configuring Basic Settings Managing Call Lists Managing Contacts Managing Incoming Calls Some customizations of your S
33. ck that the switch is supplying power to the phone Do one of the following Switch between Handset Headset if present or Hands Free Speakerphone to see if the dial tone is present for one of audio modes If the dial tone exists on another audio mode connect a different handset or headset to isolate the problem The phone is not registered Contact your system administrator The phone does not ring Ring setting or volume is low Do one of the following Adjust the ringing level from the front panel using the volume up down keys Check status of Handset Headset if connected and Hands Free Speakerphone Outbound or inbound calling is unsuccessful Do one of the following Place a call to the phone under investigation Check that the screen indicates incoming call information Lift the handset Ensure the dial tone is present and place a call to another extension or number Check that the Screen changes in response User Guide for the SoundPoint IP 550 560 Phone Symptom Problem Corrective Action You turned off the ringer Do one of the following e During an incoming call lift the handset press the Speakerphone key or press the Headset key to obtain a dial tone e Press the ringing Line Key or the Answer soft key to answer the call Service Unavailable appears on the screen The user pressed the New Call Soft key dialed a number with the h
34. divert incoming calls from a particular contact l Press Directories 2 Select Contact Directory Use 4 and to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key and then scroll down to the Divert Contact field Add To Directory 1 Rscii Speed Dial Index 4 Ring Type Divert Contact Auto Reject MERES F Save 1 A a Cancel 5 Enter the number of the party to whom you want to divert the call 6 Scroll down to the Auto Divert field User Guide for the SoundPoint IP 550 560 Phone 7 Usethe K and P to select Enabled 8 Press the Save or Cancel soft keys to accept or cancel changes 9 Press to return to the idle display System Customizations The following section details customizations of your SoundPoint IP 550 560 phone that are performed by your system administrator Supporting Multiple Lines Your SoundPoint IP 550 560 phone can support up to 8 lines Typically the top most Line Key is reserved for the principal directory number DN of the phone Depending on how your administrator sets up your phone the display could resemble one of the following figures e One line 3163 Friday March 28 4 03 PM New Call Forward Two lines 3161 and 3163 3161 3163 Friday May 16 3166 9 36 aM H Lauren G New Call Forward Customizing Your Phone Supporting Multiple Line Keys Per
35. e contact s speed dial index For example if Joan s speed dial index is 55 pressing the Up Arrow key followed by 55 will place a call to Joan To add or edit a speed dial index for an existing contact l Press Directories 2 Select Contact Directory Use 4 and to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key Edit Contact AZ Ascii First Name TET RN Last Name Scott Contact 5552211 Speed Dial Index 5 Save 1 A a Cancel Encoding User Guide for the SoundPoint IP 550 560 Phone WE POLYCOM 3 24 6 7 Do one of the following Enter the next available speed dial index Delete the existing speed dial index by using P followed by 69 and then enter a new speed dial index Valid speed dial index values are from 1 to 9999 If you enter a speed dial index that already Speed dial index already exists appears If you enter an invalid value Speed dial index invalid appears Press the Save or Cancel soft keys to accept or cancel changes Press to return to the idle display To assign a new speed dial key 1 Press and hold an unassigned C gt A new empty entry in the contact directory is automatically opened allowing contact information to be added Press the More soft key and then press the Add soft key Optional Enter contact information Use the 1 A a soft key to select between num
36. e MyStat soft key 2 Use 4 or to scroll through the list and then press the Select soft key to select your new status The phones watching your status will now display your new status Presence information will also be sent to watching phones when you go off hook or enable Do Not Disturb User Guide for the SoundPoint IP 550 560 Phone Managing Buddies Note The instructions in this section do not apply if your call server is Microsoft Live Communications Server 2005 In that case refer to the following section Integrating With Microsoft Live Communications Server 2005 To add or delete a contact from your buddy list l Press Directories 2 Select Contact Directory Use 4 and 2 to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key Scroll to the Watch Buddy field Use 4 and b to select Enabled When Watch Buddy is enabled the contact is added to your buddy list When Watch Buddy is disabled the contact is removed from your buddy list The default for Watch Buddy is Disabled 7 Press the Save or Cancel soft keys to accept or cancel changes 8 Press to return to the idle display To block or unblock a contact from your buddy list l Press Directories 2 Select Contact Directory Use 4 and to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key Scroll d
37. e down Press the Edit soft key and then scroll down to the Ring Type field Edit Contact 1 Rscii Last Name Smith Contact 3604 Speed Dial Index 1 Ring Type Save 1 A a Cancel Enter the number corresponding to one of the ring types available For more information refer to Selecting the Correct Headset for Electronic Hookswitch on page 2 7 Optional To remove an existing value press 69 Press the Save or Cancel soft keys to accept or cancel changes Press to return to the idle display You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail Rejecting calls is not available on shared lines To send incoming calls from a contact directly to voice mail l Press Directories 2 Select Contact Directory 3 Use 4 and to highlight the contact You can also use the key to page up and the key to page down Customizing Your Phone 4 Press the Edit soft key and then scroll down to the Auto Reject field Add To Directory 1 Rscii Speed Dial Index 4 Ring Type Divert Contact Auto Reject MEAE Save 1 A a Cancel 5 Use the Q and P to select Enabled 6 Press the Save or Cancel soft keys to accept or cancel changes 7 Press to return to the idle display Diverting Calls You can customize your phone so that incoming calls from a particular contact are transferred directly to a third party To
38. e label to confirm call forwarding is enabled Using the Basic Features of Your Phone To disable call forwarding l From the idle display press the Forward soft key 2 Optional If multiple lines are configured on your phone select the line to forward from the list using 4 and 2 3 Using 4 and v select the forwarding type you want to change and then press the Select soft key 4 Press the Disable soft key The idle display returns and the regular icon appears as the line indicator Dynamic Forwarding To forward an incoming call to another party 1 When the phone rings press the Forward soft key 2 Entera number to forward the incoming call to 3 Press the Enable soft key The incoming call is forwarded to the other party If call forwarding is disabled all future calls will not be forwarded and forwarding will remain disabled Enabling Do Not Disturb To prevent the phone ringing from incoming calls you can select Do Not Disturb Note This feature is local to the phone and may be overridden by call server settings For more information contact your system administrator User Guide for the SoundPoint IP 550 560 Phone To enable Do Not Disturb gt gt Press DoNotDistub A flashing icon and text on the graphic display indicate that Do Not Disturb is enabled 3 Do Not Disturb i Lauren G Tue Mar 24 H Byron Smi 103 PM New Call Forward RiSignln Calls receiv
39. eak to the other party You can search the call lists the local contact directory or the corporate directory and dial from the search results page For more information refer to Managing Call Lists on page 2 11 and Managing Contacts on page 2 12 During a call you can alternate between Speakerphone Hands Free Headset or Handset modes by pressing the gt or Q keys or picking up the handset The call duration of active calls is visible within the active call window on the graphic display In the figure below the call to Greg Slowski has lasted 30 seconds so far Mon Mar 23 259 PM sm 3164 E58 To Greg Slouski 3165 EI AE Hold End Call Trnsfer Confrnc Using the Basic Features of Your Phone To place a call using the handset gt gt Do the following steps in any order Pick up the handset Dialthe number using the dial pad Enter number Note You can also dial using the SIP URL or IP address To obtain the IP address of your phone press the Menu key and then select Status gt Platform gt Phone The IP address is listed together with other phone information The maximum URL or IP address length is 32 characters For example 10 3 0 42 sip jane polycom com Press the URL soft key and enter the URL or IP address Use for and for Then press the Send soft key to complete the call Your phone may not support SIP URL or IP address dialing Contact your system administrat
40. echo cancellation time of 64 mS to be required PTC220 Paragraph 8 3 1 Digital Telephone Loudness Rating 3 This Polycom SoundPoint IP560 VoIP Telephone was made to comply with PTC220 paragraph 8 2 1 by installing a New Zealand specific version of software known as 3 1 0 5891 All samples of this telephone connected to the Telecom network must have this software version installed to be fully compliant with this Telepermit Regulatory Notices 5 User Guide SoundPoint IP 550 560 Phone Safety and Compliance continued New Zealand Telepermit Special Conditions PTC General Warning 1 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services The Use of IP Networks through the PSTN 2 Internet Protocol IP by its nature introduces delay into speech signals as each data packet is formulated and addressed Telecom Access Standards recommends that suppliers designers and installers using this technology for calls to or from the PSTN refer to ITU E Model requirements in the d
41. ed party 8 v Can Hear Cannot be P Heard If you press O instead of the Far Mute soft key all other parties can hear each other but they cannot hear you Press the UnMute soft key to un mute the party User Guide for the SoundPoint IP 550 560 Phone To place a party on hold select the party and then press the Hold soft key The held party cannot hear any parties and no party can hear the held party Conference Host Cannot Hear Cannot Be Heard Press the Resume soft key to return the party to the conference If the held party presses on their phone the party will remain on hold within the conference even if you press the Resume soft key To remove a party from the conference press the Remove soft key The party is removed from the conference To return the party to the conference press the Add soft key refer to the first optional step above Adding Parties to Conference Calls To add a party to a conference call using the Join soft key You are currently hosting a conference call between a number of parties Conference Host Three Party Conference Using the Basic Features of Your Phone To add a party to a conference call using the Join soft key z 1 From the Manage Conference page press e or the Hold soft key The other parties in the conference call are placed on hold Note If configured for local conference hold the other parties in the conference call can con
42. ed while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator To disable Do Not Disturb gt gt Press DoNotDisturb again Multiple Lines and Do Not Disturb If multiple lines are configured on your phone Do Not Disturb can be set on a line by line basis from the menu using 4 and For more information contact your system administrator When Do Not Disturb is enabled for a particular line a flashing X displays beside the line indicator X Do Not Disturb Tue Mar 24 1 03 PM New Call Forward Using the Basic Features of Your Phone Assigning Speed Dial Keys Note You can associate contacts with Line Keys for single touch dialing of frequently used numbers Speed Dial entries are consecutively placed next to assigned Line Keys on the phone When a new entry is added to the Contact Directory it is automatically assigned the next available speed dial index and the next available line key In the figure below the phone has one line key and three available speed dial keys assigned to Byron Lauren and Andrew To dial Byron Lauren or Andrew press the associated line key ii Lauren G Wednesday April 2 ii Andrew 2 45 PM New Call Forward To quickly access a list of speed dial index numbers press the Up Arrow key from the idle screen To speed dial a contact press the Up Arrow key followed by th
43. een Friday March 28 4 03 PM New Call Forward To configure the time and date formats 1 Press wm 2 Select Settings gt Basic gt Preferences gt Time amp Date Select from Clock Date Clock Time Clock Order or Enable Disable 4 Using A and v Scroll through the options under each of these selections Customizing Your Phone 5 Press the Select soft key to confirm your choice The following figure shows the Clock Time menu El Clock Time 1 O 24 2 4 12 RM PM Ext Select 6 Press to return to the idle display Changing the Display Contrast To adjust the contrast on the display to a comfortable level l Press Mew 2 Select Settings gt Basic gt Contrast Ei Contrast e eee CrTEPerr B mE 3 Press the Up or Down soft keys to increase or decrease the display contrast Note You can also use the volume keys to increase or decrease the diplay contrast 4 Press the Ok or Cancel soft keys to accept or cancel changes 5 Press to return to the idle display User Guide for the SoundPoint IP 550 560 Phone Changing the Backlight Intensity Backlight intensity on the SoundPoint IP 550 560 phone has three components e Backlight On e Backlight Idle Maximum Intensity You can modify the Backlight On intensity and the Backlight Idle intensity separately You can select high medium low and off levels for both When you modify the
44. entirely within California between California residents and by the laws of the United States The United Nations Convention on Contracts for the International Sale of Goods 1980 is hereby excluded in its entirety from application to this Agreement 10 2 General This Agreement represents the complete agreement concerning this license and may amended only by a writing executed by both parties If any provision of this Agreement is held to be unenforceable such provision shall be reformed only to the extent necessary to make it enforceable 10 3 Contact If you have any questions concerning this Agreement or if you desire to contact Polycom for any reason please contact the Polycom office serving your country 10 4 U S Government Restricted Rights The software and documentation provided by Polycom pursuant to this Agreement are Commercial Items as the term is defined at 48 C F R 82 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are used in 48 C F R 812 212 or 48 C F R 8227 7202 as applicable Consistent with 48 C F R 812 212 or 48 C F R 88227 7202 1 through 227 7202 4 as applicable the Commercial Computer Software and Commercial Computer Software Documentation are licensed to United States Government end users 1 only as Commercial Items and 2 with only those rights as are granted to all other users pursuant to the terms of this Agreement www polycom com Cor
45. eric and upper lower case alphanumeric modes Use the Encoding soft key to access special characters in other languages Enter a contact number The number must be unique not already in the directory Change the Speed Dial Index field The index can be any value between the next available index value and the maximum value of 9999 Polycom recommends that you assign speed dial index values consecutively For example if you assign the third Line Key to the speed dial index value 2 assign the fourth Line Key to the speed dial index value 3 6 7 Press the Save or Cancel soft keys to accept or cancel changes Press to return to the idle display Using the Basic Features of Your Phone Using Voice Mail Note Voice mail is an optional feature configured on the call server and may not be supported on your particular system For more information contact your system administrator Screen options may vary with your application Voice mail may be accessible with a single key press Contact your system administrator about this option You can access voice mail messages from your phone Your voice mail is saved in a centralized location Your phone indicates the presence of new voice mail messages by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the screen If your phone has multiple lines an individual line indicator icon indicates voice mail messages on that line
46. esign of their networks The overall aim is to minimise delay distortion and other transmission impairments particularly for those calls involving cellular and international networks which already suffer extensive delay The Use of Voice Compression through the PSTN 3 Because of the extensive delay already experienced when calling cellular and international networks some of which is already caused by their use of voice compression technologies Telecom Access Standards will only approve G711 voice technology for use on the PSTN G711 is an Instantaneous Speech encoding Technique whereas G729 and all its variants are considered Near Instantaneous introducing additional delay into the speech signal Echo cancellation 4 Echo cancellers are not normally required in the Telecom PSTN because geographic delays are acceptable where CPE return loss is maintained within Telepermit limits However those private networks making use of Voice over IP technology are required to provide echo cancellation for all voice calls The combined effect of audio VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS to be required Modification of these Polycom Soundpoint IP 320 330 430 550 650 VoIP Telephones for the New Zealand network 5 All samples of Polycom Soundpoint IP 320 330 430 550 650 VoIP Telephones connected to the Telecom network shall be modified as described in KTL Test Report Nos 8A1680ANZ1 and 8A1680
47. exible line appearances HTTPS secure provisioning presence custom ring tones local conferencing applications and Polycom HD Voice technology Powered by state of the art Gigabit Ethernet IP telephony technology the SoundPoint IP 560 features a future proof dual port Gigabit Ethernet switch for seamless integration with a computer or desktop server For organizations with existing GigE deployment the SoundPoint IP 560 delivers unobstructed high speed access to data and productivity boosting data and applications For organizations with plans to migrate to GigE the SoundPoint IP 560 protects investment in desktop networking This chapter contains e Parts List e Assembling Your Phone e Registering Your Phone e Features of Your Phone e Before You Use Your Phone To customize your phone refer to Customizing Your Phone on page 1 1 To read about the phone s basic features refer to Using the Basic Features of Your Phone on page 3 1 To read the phone s advanced features refer to Using the Advanced Features of Your Phone on page 4 1 If you require additional information or assistance with your new phone contact your system administrator User Guide for the SoundPoint IP 550 560 Phone Parts List The following components are included in your SoundPoint IP 550 560 package e Polycom SoundPoint IP 550 560 phone Ws POLycom O98960 CLEE 000G Dm om Sr
48. f no entries in the corporate directory match the search parameters No entries found appears 20 Customizing Your Phone Press the AdvFind soft key enter search values in the displayed fields For example enter Byron Smith as the first name and last name Advanced Find A Ascii Last Name SMITH First Name d Phone Number URL Submit Clear Back More Press the Submit soft key In this example Bryon Smith appears in the search results Search Filtered ii Smith Byron 6044 Dial View Back AdvFind You can dial any successful matches from the resulting information on the graphic display Managing Incoming Calls You can distinguish incoming calls by setting distinctive rings for contacts in your contact directory sending particular calls directly to your voice mail or transferring particular calls to another party Distinguishing Calls You can customize your phone so that you can distinguish different parties by ring type Note This feature is local to the phone and may be overridden by your organization s settings For more information contact your system administrator User Guide for the SoundPoint IP 550 560 Phone Rejecting Calls Note To set a distinctive ring type for a contact l Press Directories 2 Select Contact Directory Use 4 and to highlight the contact You can also use the key to page up and the key to pag
49. gt Prioritize Background e Select Enable and press the Select soft key User Guide for the SoundPoint IP 550 560 Phone 3 Use A and to highlight the background you want E Backgrounds 2 4 White 3 0 Light Gray 4 O Leaf jpg 5 0 Sailboat jpg Back Select 4 Press the Select soft key 5 Press to return to the idle display Changing the Soft Key Label Color You can change the soft key label color that appears on the graphic display A default soft key label color displays when the phone starts up shown below For more information on selections contact your system administrator Friday March 28 4 03 PM New Call Forward To change the soft key label color l Press wm Customizing Your Phone 2 Select Settings gt Basic gt Preferences gt Label Color Label Color Em a Using the dialpad keys 1 3 7 and 9 change the soft key color to your desired color The Label soft key on the right reflects your changes Note When the color of the label reaches a certain level of whiteness Cannot save this color Text might be inreadable appears This popup appears only the first time the color reaches that level 3 Press the Save soft key Press the Reset soft key to reset the color to the default color Press the Undo soft key to undo your last change 4 Press to return to the idle display User Guide for the SoundPoint IP 550 560 Phone Muting the Microphone
50. he features of your SoundPoint IP 550 560 phone are Item Description 1 Message Waiting Alert for voice and text instant Indicator messages 2 Arrow Keys Q Scroll through displayed information Headset Q Q Select a field of displayed data G Delete displayed data 3 Feature Keys Access important features using these keys Access to local directories and call lists ER Access to special applications contact system administrator Allows connection with multiple other parties for a conference Transfer of current call to third party Dials most recently dialed party Access local your phone and global your organization features Access and manage text and voice Messages messages Cancels ringing and directs incoming Do Not Disturb calls to your voice mail if supported 4 Microphone Mute Mutes audio transmission locally during calls and conferences Allows you to place and receive calls through an optionally connected headset Getting Started with Your Phone Item Description 6 amp Allows for hands free communication Speakerphone during calls 7 Hands free Microphone Picks up audio during hands free calls Place your phone on a hard flat surface for best results 8 Volume Keys Adjusts the volume of the handset lt gt DD headset speaker and ringer 9 Dial Pad Provides the 10 digits the alphabetic character
51. he local contact directory manually l Press Directories Select Contact Directory Press the More soft key Press the Add soft key mod S amp P Enter first and or last name of the contact from the keypad Use the 1 A a soft key to select between numeric and upper lower case alphanumeric modes Use the Encoding soft key to access special characters in other languages Add To Directory A Ascii First Nome in Last Name Contact Speed Dial Index 4 Save 1 R a Cancel Encoding 6 Enter a contact number This is a required field and it must be unique not already in the directory 7 Customizing Your Phone Optional Change the Speed Dial Index It is automatically assigned to the next available index value Valid speed dial index values are from 1 to 9999 If you enter a speed dial index that already Speed dial index already exists appears If you enter an invalid value Speed dial index invalid appears For more information refer to Assigning Speed Dial Keys on page 3 22 Add To Directory 1 Rscii Speed Dial Index 4 Ring Type Divert Contact Auto Reject MEIRE F Save 1 A a Cancel Optional Change the Ring Type and Divert Contact These fields may be left blank For more information on setting the Ring Type field refer to Distinguishing Calls on page 2 21 For more information on diverting contacts refer to Diverting Calls on page 2 23 Opt
52. hem before completing the transfer Refer to Performing a Consulative Transfer on page 3 17 Blind transfer The call is automatically transferred after you dial the number of the party to whom you want to transfer the call Refer to Performing a Blind Transfer on page 3 18 Attended transfer The parties are automatically connected to each other after you exit the conference Setupa conference call and then end your participation For more information refer to Hosting Conference Calls on page 3 9 Performing a Consulative Transfer To transfer a call l During a call press the or the Trnsfer soft key The active call is placed on hold CEI Tue Mar 24 1245PM 3164 NN Transfer to z365 m 3166 Cancel 2 Do one of the following Nm Enter the number to which you want to transfer the call Refer to Placing Calls on page 3 2 User Guide for the SoundPoint IP 550 560 Phone 3 As soon as you hear the ring back sound or after the party answers and you speak to the party press LIransfer or the Trnsfer soft key 413163 J Tue Mar 24 1245 PM m 3164 To Karen Jones mm 3165 13161 3166 Nm You can talk privately to the party to which you are transferring the call before the transfer is completed If you are using a handset the transfer can be completed by putting the handset on the cradle You can cancel the transfer before the call connects by press
53. hook the call is routed to the handset If your handset is on hook the call is routed to the speaker Changing the Language Many languages are supported by the SoundPoint IP 550 560 phone To change the language l Press wm 2 Select Settings gt Basic gt Preferences gt Language 3 Use 4 and 2 to highlight the language you want 1 English Internal 2 0 fal ARP h en 3 0 Dansk da dk 4 0 Nederlands nl nb G Back Select Customizing Your Phone 4 Press the Select soft key Text that appears on the graphic display will change to the language of your choice 5 Press to return to the idle display Changing the Graphic Display Background Note You can change the picture or design design that appears on the graphic display A default background displays when the phone starts up shown below For more information on selections contact your system administrator Friday March 28 4 03 PM New Call Forward To change the graphic display background 1 Press wm 2 Select Settings gt Basic gt Preferences gt Backgrounds Under certain circumstances you may need make an additional menu selection Select Background to actually select the background If your system administrator has configured the phone s idle browser and you want to view the background and not the idle browser you can turn off the idle browser by doing the following e Select Background
54. ies 2 Select Contact Directory Use 4 and to highlight the contact You can also use the key to page up and the key to page down 4 Press the More soft key twice and then press the Delete soft key The contact is deleted from the directory 5 Press to return to the idle display Placing Calls to Contacts 2 18 Placing Calls From the Contact Directory To place a call to a contact in the local contact directory l Press Directories 2 Select Contact Directory Use 4 and to highlight the contact You can also use the key to page up and the key to page down 4 Press the Dial soft key Placing Calls From the Corporate Directory To place a call to a contact in the corporate directory 1 Press Directories 2 Select Corporate Directory 3 Search for the contact Refer to Searching the Corporate Directory on page 2 20 Customizing Your Phone 4 Press the View soft key The contact s information appears on the graphic display 1 Last Name Slowski 2 First Name Grace 3 Phone Number 6045559660 i Save fj Dial l Back 5 Press the Dial soft key Searching for Contacts Searching the Contact Directory To search for a contact in the local contact directory Press Select Contact Directory Press the More soft key and then the Search soft key Pwr Using the dial pad enter the first few characters of the contacts s first or last name Direct
55. imitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary defending on local law 9 EXPORT CONTROLS The Software Product may not be downloaded or otherwise exported or re exported i into or to a national or resident of Cuba North Korea Iran Syria Sudan or any other country to which the U S has embargoed goods or ii to anyone on the U S Treasury Department s List of Specially Designated Nationals or the U S Commerce Department s Table of Denial Orders By downloading or using this Software Product you are agreeing to the foregoing and you are representing and warranting that you are not located in under the control of or a national or resident of any such country or on any such list If you obtained this Software Product outside of the United States you are also agreeing that you will not export or re export it in violation of the laws of the country in which it was obtained 10 MISCELLANEOUS 10 1 Governing Law This Agreement shall be governed by the laws of the State of California as such laws are applied to agreements entered into and to be performed
56. imum Intensity Maximum Intensity NAHE U U U OOOO Down Up Cancel Ok 8 Press the Up or Down soft keys to increase or decrease the backlight intensity 9 Press the Ok or Cancel soft keys to accept or cancel changes User Guide for the SoundPoint IP 550 560 Phone 10 Press to return to the idle display Enabling the Headset Memory Mode This feature is especially useful for permanent or full time headset users To permanently enable the Headset Memory Mode l Press wm 2 Select Settings gt Basic gt Preferences gt Headset gt Headset Memory 3 Use A or v to select Enabled and then press the Select soft key El Headset Memory Mode 1 O Disabled 2 4 Enabled Back Select 4 Press to return to the idle display Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off To activate Headset Memory Mode gt gt Press Q twice The flashing headset icon on the graphic display or a flashing headset key indicates that the headset mode is activated Pressing gt gt or the Answer soft key to receive a call will now connect to your headset automatically Customizing Your Phone Selecting the Correct Headset for Electronic Hookswitch This feature allows you to answer your phone when you are using a headset For information on supported headsets to provide electronic hookswitch features for placing answering and ending calls go to www polycom com support v
57. ing the Cancel soft key Performing a Blind Transfer To perform a blind transfer 1 During a call press ms 7 or the Trnsfer soft key 2 Press the Blind soft key 43163 Tue Mar 24 1245 PM m 3164 Blind transfer to 3165 3166 Blind 3 Dooneofthe following steps Enter the number to which you want to transfer the call Refer to Placing Calls on page 3 2 At this point the call is connected to the number to which you are transferring them 18 Using the Basic Features of Your Phone Forwarding Calls Note You can configure your phone so that all incoming calls are forwarded to another party refer to Static Forwarding You can also forward calls while your phone rings refer to Dynamic Forwarding All incoming calls can be forwarded to another party while Do Not Disturb is enabled on your phone For more information contact your system administrator Call Forwarding is not available on shared lines This feature is local to the phone and may be overridden by call server settings For more information contact your system administrator Static Forwarding To forward all incoming calls to another party l From the idle display press the Forward soft key Forwarding Type Select 1 Always Disabled 2 No Answer Disabled 3 Busy Disabled Exit Select 2 Optional If multiple lines are configured on your phone select the line to forward from the
58. ional Change the Auto Reject Auto Divert Watch Buddy and Block Buddy Use 2 and P to switch between Enabled and Disabled settings For more information on setting the Auto Reject field refer to Rejecting Calls on page 2 22 For more information on setting the Watch Buddy and Block Buddy fields refer to Managing Buddies on page 4 6 10 Press the Save or Cancel soft keys to accept or cancel changes 11 Press to return to the idle display Adding Contacts From Call Lists To add a contact to the local contact directory from a call list l Do one of the following a Press and then select Call Lists gt Missed Calls Received Calls or Placed Calls as desired b Press Q P Or v to access the desired call list User Guide for the SoundPoint IP 550 560 Phone 2 Use 4 and v to highlight the contact You can also use the key to Page Up and the key to Page Down 3 Press the More soft key and then the Save soft key to save the contact in the phone s directory Placed Calls 1 Greg Slowski 3164 Dial Edit Ext More 4 Press Directories to return to the idle display Note You may want to go to the local contact directory to check if the contact was saved correctly and to add any missing fields Adding Contacts From the Corporate Directory To add a contact to your local contact directory from the corporate directory 1 Press Directories 2 Select Corporate Directory
59. l placed from your phone gt gt Press i A call to your last placed call is attempted 43163 Tue Mar 24 8 51 AM z364 To Greg Slowski 3165 3168 ws 3166 To redial a previously placed call refer to Managing Call Lists on page 2 11 Placing Calls on Hold During a call press Wit or the Hold soft key The hold icon will display on the line key label m 3163 J Tue Mar 24 8 55 RM sm 3164 Hold Greg Slowski CELS 3168 us 3166 Resume New Call Trnsfer Confrnc Press Hold again or the Resume soft key to retrieve the call The registered line icon appears as the line indicator Note The Hold feature typically generates music or a beeping tone Therefore avoid putting a conference call on hold Using the Basic Features of Your Phone Multiple Calls on Hold If multiple calls are on hold on a single Line Key use 4 and 2 to switch between the calls and then press the Resume soft key to retrieve the desired call 43163 J Tue Mar 24 9 05 RM sm 3164 From Karen Jones 3165 3161 3166 Hold Byron Smith 3155 Hold End Call Trnsfer More If more than two calls are on hold on a single Line Key an indication appears on the graphic display for example 2 3 indicating that this is the second call out of three calls If calls are on hold on more than one Line Key you can view the details of the calls on any Line Key by pressing and holding the Line Key for
60. list using 4 and 2 3 Using 4 and 2 select the forwarding type you want to change and then press the Select soft key The options are Always To forward all incoming calls No Answer To forward unanswered incoming calls Busy To forward calls that arrive when you are already in a call 4 Depending on your selection User Guide for the SoundPoint IP 550 560 Phone a Ifyou selected Always enter a number to forward all future incoming calls to Call Forward CalForwardflways 1 Rsci CalForwardflways 1 Rsci Riscii Contacte Enable Exit 17 Enable Exit 1 A a a b If you selected No Answer enter a number to forward all unanswered incoming calls to and how many rings to wait before forwarding one ring is approximately six seconds A value of 2 is recommended Call Forward No Answer 1 Ascii Contact i Forward After Rings 2 Enable Exit 1 A a c Ifyou selected Busy enter a number to forward all future incoming calls to when you are already in another call Call Forward CalForwardBusy 1 Rsci CalForwardBusy 1 Rsci Ascii Contact BEBE Enable Exit 1 A a Ext ETTZB R a Note You can also enter the SIP URL or IP address For more information on using a SIP URL or IP address refer to Placing Calls on page 3 2 5 Select the Enable soft key to confirm call forwarding A moving arrow appears on the lin
61. ll is answered Press v to access the new call Press the Answer soft key The original call is placed on hold Using the Basic Features of Your Phone Note Incoming calls may be forwarded by pressing the Forward soft key For more information refer to To forward an incoming call to another party on page 3 21 To answer an incoming call on a line configured for multiple Line Keys gt gt Do one of the following Press C gt gt gt next the flashing green indicator The first call is placed on hold and the second call become the active call Press e or the Hold soft key to place the original call on hold Press the Answer soft key Note Incoming calls may be forwarded by pressing the Forward soft key For more information refer to To forward an incoming call to another party on page 3 21 To answer an incoming call on a shared line l Answer the incoming call 2 Press c or the Hold soft key Anyone on another phone configured to use the same shared line may take the call by selecting the Line Key associated with the call on hold represented by a flashing red LED Ending Calls To end a call gt gt Do one of the following Ifyou are using the handset press the EndCall soft key or replace the handset Ifyou are using a headset press C Ifyour are using the speakerphone press gt User Guide for the SoundPoint IP 550 560 Phone Redialing Numbers To redial the last cal
62. messaging may be accessible with a single key press For more information contact your system administrator To read text messages 1 Do one of the following steps Press Messages Select Instant Messages Press Select Features gt Messages gt Instant Messages Press the InstMsg soft key 2 Optional If multiple lines are configured on your phone select from which line messages are to be retrieved from the list using 4 and 2 Messages appear first to last in sent order 3 Optional Do one of the following Press the Next or Prev soft keys to cycle through messages in order Press the More soft key to access the Delete Reply and New soft keys 4 Press to return to the idle display User Guide for the SoundPoint IP 550 560 Phone To send a text message 1 Do one of the following Press Messages Select Instant Messages Note Screen options may vary with your application Voice Mail may be accessible with a single key press Contact your system administrator about this option Press Select Features gt Messages gt Instant Messages 2 Optional If multiple lines are configured on your phone first select from which line to send the message from the list using 4 and 2 3 Press the New soft key Enter the number Use the 1 A a soft key to alternate between numeric and upper lower case alphanumeric modes Note You can also enter the SIP
63. nadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada Regulatory Notices 3 User Guide SoundPoint IP 550 560 Phone Safety and Compliance continued CE and VCCI Mark This SoundPoint IP 550 560 SIP is marked with the CE mark This mark indicates compliance with EC Directives 2006 95 EC and 2004 108 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK LONE X FPO SERS BI EMR V CC I Ose CHSC 2 F2 BERRAET CT DBR XEEERHEC ABAH SLT RANE LCTWETAD DBR IVART CV a yY RARICITHELT GASHMAL VB EEIJdIEA249xx Wik AAC E gt TIE LVR YU EVE LUT FAV Supplying Power SoundPoint IP 560 This product is intended to be supplied by a Listed Direct Plug In Power Unit marked Class 2 or LPS and rated 48 V dc 400 mA or May be supplied by a Listed ITE Power over Ethernet PoE source that is not routed or exposed to the outside the building WARNING Electrical Safety To avoid electric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables This product is rated 48Vdc 0 375A When used with the optional external power supply the power supply shall be a Listed power supply with
64. ng their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF IT
65. not work The dial pad on the for the SoundPoint IP 550 560 phone does not respond Do one of the following Check for a response from other feature keys or from the dial pad Place a call to the phone from a known working telephone Check for display updates Check if the LAN port is active or inactive Press the Menu key and then select Status gt Network gt Ethernet From the Ethernet page scroll to the LAN port field and verify that it is active Check the termination at the switch or hub end of the network LAN cable Ensure that the switch hub port connected to the telephone is operational if not accessible contact your system administrator Before restarting your phone contact your system administrator Your system administrator may want to troubleshoot your phone in more detail before restarting the phone and losing current status information User Guide for the SoundPoint IP 550 560 Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key The for the SoundPoint IP 550 560 phone is not in an active state Do one of the following Press the keys more slowly Check with your system administrator to see if the key has been mapped to a different function or is disabled Place a call to the phone to check that inbound call display and ringing is normal If successful try to press feature keys within
66. nsfer Confrnc The following figure shows an incoming call from 1 800 765 9266 on the same line From Jack Jones 3164 Hold End Call Trnsfer Confrnc To answer an incoming call when configured for multiple call appearances gt gt Do one of the following Press Wi or the Hold soft key to place the original call on hold Press v to access the new call Answer the incoming call This original call is placed on hold and the incoming call becomes the active call Tue Mar 24 150 PM sm 3164 From Jack Jones Hold End Call Trnsfer Confrne Using the Advanced Features of Your Phone Your phone can display two call appearances at one time If more than two calls are taking place on the same line a counter displays on the display Use the down arrow to access additional calls or appearances To place an additional call on the same line place the active call on hold and then press the New Call soft key Using Text Messaging Note You can send and receive text messages using your phone SIP Instant Text Messaging is supported in real time Received messages will be indicated by a flashing Message Waiting Indicator LED on the front of the phone and optionally a visual notification on the graphic display The text messaging feature is an optional feature and may not be supported on your particular system If it is supported screen options may vary with your application Text
67. oice and POLYCOM enter Headset Compatibility List in the Knowledge Base text box or contact your system administrator To select a headset that supports electronic hookswitch l Press wm 2 Select Settings gt Basic gt Preferences gt Headset gt Analog Headset Mode 3 Use 9 or v to select your headset and then press the Select soft key finalog Headset Mode 1 4 Regular Mode 2 0 Jabra DHSG 3 0 Plantronics Mode Back Select 4 Press to return to the idle display Selecting the Ring Type You can select different ring types to distinguish lines or to distinguish your phone from your neighbor s phone To change the incoming ring type l Press Mem 2 Select Settings gt Basic gt Ring Type 3 Optional If multiple lines are configured on your phone first select the line to change from the list using the 4 and 2 User Guide for the SoundPoint IP 550 560 Phone 4 Use A and to select the desired ring type To hear the selected ring type press the Play soft key El Ring Type 1 0 Silent Ring 2 4 Low Trill 3 O Low Double Trill 4 0 Medium Trill Play Back Select 5 Press the Select soft key to change to the selected ring type 6 Press to return to the idle display Note If you configure your for the SoundPoint IP 550 560 phone with a silent ring press the flashing Line key or the Answer soft key to answer the call If your handset is off
68. okswitch Getting Started with Your Phone Icons associated with the line keys appear on the graphic display and represent Icon Description Registered line solid giis Registered shared line a ms Unregistered line outline co Voice mail Text messages rz Speed dial E Ringing Call in progress with HD Voice m Call in progress Call Forward x Do Not Disturb Conference Presence Busy Lamp Field BLF User Guide for the SoundPoint IP 550 560 Phone Before You Use Your Phone Note The background and key colors that appear on your SoundPoint IP 550 560 phone may differ from the screenshots that appear in this user guide Using the Navigation Keys Information Status To help you navigate menus and enter data use these tips To scroll through lists use 4 and or hold down A and v Press the key to page up Press the key to page down Use these shortcuts when lists appear on more than one page To move one level down and one level up when menus have submenus use 2 and P To exit from any menu press To exit from any directory press Use the dial pad keys to navigate through and make selections in numbered menu lists To enter text using the dial pad press the number keys one or more times For example for A press 2 and for C press 222 When in text entry mode the title will show whether keys will gener
69. olycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes To continue to receive support purchasing a maintenance contract is the most economical solution Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from Failure to follow Polycom s installation operation or maintenance instructions Unauthorized product modification or alteration Unauthorized use of common carrier communication services accessed through the product Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATI
70. or To place a call using Hands Free Speakerphone mode Note If Handsfree mode disabled appears on the graphic display after you press the speakerphone key your system administrator has disabled the speakerphone on your phone gt gt Do one of the following With the handset on hook press C gt or the NewCall soft key to obtain dial tone i Dial the number using the dial pad With the handset on hook dial the number using the dial pad Press C gt or the Dial soft key User Guide for the SoundPoint IP 550 560 Phone To place a call using the headset gt gt Do one of the following With the optional headset connected press amp gt gt or the NewCall soft key to obtain dial tone Press Q Dial the desired number using the dial pad With the optional headset connected dial the desired number using the dial pad Press C Note To permanently enable your headset refer to Enabling the Headset Memory Mode on page 2 6 Answering Calls When you are not in another call you can answer a call in three ways Using the handset Using the speakerphone e Using the headset The steps for answering an incoming call when you are in another call are different if your phone is configured for A single Line Key per line Friday March 28 4 03 PM New Call Forward Note Note Using the Basic Features of Your Phone Multiple Line Keys per line F
71. ory Search a Ascii First Name Carol Last Nome CETTE ARR Search 17R a Cancel Encoding 5 Press the Search soft key again You can dial any successful matches from the resulting information on the graphic display User Guide for the SoundPoint IP 550 560 Phone Searching the Corporate Directory To search for a contact in the corporate directory l Press Directories 2 Select Corporate Directory Note You can enable your phone to save Corporate Directory search results and to remember the last person you viewed in the directory Whenever you redisplay Corporate Directory the last person you viewed will display If you searched for a person the results of the last search you submitted will display To enable this feature press the Menu key and then select Settings gt Basic gt Preferences gt Corporate Directory gt View Persistency Select Enabled press the Select soft key and then press the Menu key to exit the menu 3 Search for the contact in one of the following ways Inthe search line enter the first few characters of the contacts s last name using the dial pad For example to search for Carol Woller enter wo in the search line Submit Back RdvFind Press the Submit soft key In this example Carol Woller appears in the search results Sear ch NN ler Carol 3945 i Eno Scott 3949 i Eod Larry 4453 i rods Carol 6044 Dial View Back RdvFind I
72. oundPoint IP 550 560 phone are performed by your system administrator These include Supporting Multiple Lines Supporting Multiple Line Keys Per Line Supporting Shared Lines To read about the phone s basic features refer to Using the Basic Features of Your Phone on page 3 1 To read about the phone s advanced features refer to Using the Advanced Features of Your Phone on page 4 1 If you require additional information or assistance with your new phone contact your system administrator Configuring Basic Settings You can configure the following basic settings through use of f Appearance of the time and date Display contrast User Guide for the SoundPoint IP 550 560 Phone e Backlight intensity Headset Memory Mode Headset hookswitch selection Ring type Language support localization e Background pattern Soft key label color You can mute the microphone and adjust the volume using separate keys Changing the Appearance of Time and Date The time and date appears on the graphic display of the for the SoundPoint IP 550 560 phone If the phone cannot obtain a time and date from the call server the display will flash Contact your system administrator if either the time or date is incorrect You can select from various formats for the time and date display Select and set options that are right for you You can also disable the time and date display so the time and date do not display on the phone scr
73. own to the Block Buddy field Use 4 and D to select Enabled When Block Buddy is enabled the contact cannot watch your phone When Block Buddy is disabled the contact can watch your phone The default for Block Buddy is Disabled 7 Press the Save or Cancel soft keys to accept or cancel changes Using the Advanced Features of Your Phone 8 Press to return to the idle display Integrating With Microsoft Live Communications Server 2005 Your phone can be configured to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger From your phone you can invite join control and monitor integrated multipoint audio and video conferences Any contacts added through your buddy list will appear as a contact in Microsoft Office Communicator and Windows Messenger Any contacts added as a contact in Microsoft Office Communicator and Windows Messenger will appear in your buddy list To view and change your presence refer to To view and change your presence settings on page 4 5 For more information contact your system administrator To add a contact to your buddy list Pres Select Features gt Presence gt Buddy Status Press the More soft key Press the Add soft key Enter the number of the contact So d ow ge Press the Submit soft key 7 Press to return to the idle display To view and change your privacy list l
74. porate Headquarters 4750 Willow Road Pleasanton CA 94588 USA Phone 925 924 6000 Israel Office 94 Derech Em Hamoshavot P O B 3654 Petach Tikva 49130 Israel Phone 972 3 925 1444 Fax 972 3 921 1571 Netherlands Office Tarnspolis Park Siriusdreef 41 2132 Wt Hoofddorp Netherlands Phone 31 0 230 2600
75. r a single entity and Polycom B V for the Polycom Software Product licensed by Polycom B V in Europe the Middle East Africa and Asia Pacific or Polycom Inc for the Polycom Software Product licensed by Polycom Inc in the rest of the world collectively Polycom The Software Product includes the computer software included herewith and may include associated media printed materials and online or electronic documentation Software Product By clicking I agree or by installing copying or otherwise using the Software Product you agree to be bound by the terms of this Agreement If you do not agree to the terms of this Agreement do not install or use the Software Product and return it to your place of purchase for a full refund The Software Product is protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties The Software Product is licensed not sold to you and its use is subject to the terms of this Agreement 1 GRANT OF LICENSE Subject to the terms of this Agreement Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product the Product You may use the Software Product only in connection with the use of the Product You are not permitted to lease rent distribute or sublicense the Software Product or to use the Software Product in a time sharing
76. riday May 16 9 36 aM New Call Forward If your phone is configured with multiple call appearances refer to Using Multiple Call Appearances on page 4 1 for instructions on how to answer a call You can ignore incoming calls by pressing the Reject soft key for private lines or the Silence soft key for shared lines or the Do Not Disturb key The Do Not Disturb mode stays active when the call ends and remains active until you press the Do Not Disturb key again You can forward incoming calls by pressing the Forward soft key For more information refer to To forward an incoming call to another party on page 3 21 When your phone is configured with a silent ring press the ringing Line key or the Answer soft key to answer the call If your handset is off hook the call is routed to the handset If your handset is on hook the call is routed to the speaker Answering When Not in Another Call In all cases the active call will appear on the graphic display showing call duration and destination To answer a call using the handset gt gt Pick up the handset To answer a call using Hands Free Speakerphone mode If Handsfree mode disabled appears on the graphic display after you press the speakerphone key your system administrator has disabled the speakerphone on your phone gt gt Do one of the following Press gt D With the handset on hook press lt gt gt next to the flashing green status indicator
77. right 1998 1999 2000 Thai Open Source Software Center Ltd and Clark Cooper Copyright 1998 by the Massachusetts Institute of Technology Copyright 1998 2003 The OpenSSL Project Copyright 1995 1998 Eric Young eay cryptsoft com All rights reserved Copyright 1995 2002 Jean Loup Gailly and Mark Adler Copyright 1996 2004 Daniel Stenberg lt daniel haxx se gt Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE 2009 Polycom Inc All rights reserved Polycom Inc
78. s and special characters available in context sensitive applications 10 K bs Holds an active call or resumes a Hold Hold a held call 11 Speaker For ringer and hands free audio output 12 Soft Keys These keys are automatically labeled to identify their context sensitive functions 13 Graphic Display Shows information about calls messages soft keys time date and other relevant data e Caller display information first party second party number of calls Information status line Popup text for example network errors Do Not Disturb text Missed call text or second incoming caller display Prompttext for example Enter number Time and date text if idle display is not used for time date display Associated line icons are described in the following table User Guide for the SoundPoint IP 550 560 Phone Item Description 14 Line Speed Dial Key Use these keys to activate up to four lines or speed dials that can be Me assigned to your phone 15 Line Indicators Individual multi color LEDs display the dynamic call state and remote user status busy lamp field BLF and presence The mapping is e Solid green An active call is in progress e Fast flashing green There is an incoming ringing call e Flashing green The call is held by the other party e Flashing red The call is on hold e Solid red The line is busy remotely shared lines 16 Ho
79. s Agreement In such event you must destroy all copies of the Software Product and all of its component parts You may terminate this Agreement at any time by destroying the Software Product and all of its component parts 5 UPGRADES If the Software Product is labeled as an upgrade you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product A Software Product labeled as an upgrade replaces and or supplements the software that formed the basis for your eligibility for the upgrade You may use the resulting upgraded Software Product only in accordance with the terms of this Agreement If the Software Product is an upgrade of a component of package of software programs that you licensed as a single product the Software Product may be used and transferred only as part of that single Software Product package and may not be separated for use on more than one Product 6 WARRANTY AND WARRANTY EXCLUSIONS 6 1 Limited Warranty Polycom warrants that a the Software Product will perform substantially in accordance with the accompanying documentation for a period of ninety 90 from the date of receipt by you and b any Support Services provided by Polycom shall be substantially as described in applicable written materials provided to you by Polycom and Polycom support engineers will make commercially reasonable efforts to solve any problem issues Polycom does not warran
80. s on or in the Software Product or the supporting documentation 25 Software Transfer You may permanently transfer all of your rights under this Agreement provided you retain no copies you transfer all of the Software Product including all component parts the media any printed materials any upgrades this Agreement and if applicable the Certificate of Authenticity and any recipient agrees to the terms of this Agreement If the Software Product is an upgrade any transfer must include all prior versions of the Software Product However if the Software Product is marked Not for Resale or NFR you may not resell it or otherwise transfer it for value 26 Copyright All title and copyrights in and to the Software Product including but not limited to any images photographs animations video audio music text and applets incorporated into the Software Product the accompanying printed materials and any copies of the Software Product are owned by Polycom or its suppliers The Software Product is protected by copyright laws and international treaty provisions Title ownership rights and intellectual property rights in the Software Product shall remain In Polycom or its suppliers Title and related rights in the content accessed through the Software Product is the property of such content owner and may be protected by applicable law This Agreement gives you no rights in such content 27 Confidentiality The Software Product con
81. set up and use the for the SoundPoint IP 550 560 phone You can also find this information at http www polycom com support voicedocumentation Changes to This Guide The following section is new for this edition Information Status on page 1 14 Changing the Soft Key Label Color on page 2 10 Major updates have occurred to the following sections since the previous edition Changing the Graphic Display Background on page 2 9 Searching the Corporate Directory on page 2 20 Enabling Do Not Disturb on page 3 21 User Guide for the SoundPoint IP 550 560 Phone Contents About This GUlde i ya es eR ERR ARGUREE Xa e Saee di Changes to This Guide 0 eee iii 1 Getting Started with Your Phone 1 FATES EIS cp EH 1 2 Assembling Your Phone 0000 cece een eee 1 3 Connecting Network and Power Source 00000005 1 3 Connecting the Handset and Optional Headset 1 5 Attaching the Base eevsetepessev ee eph eed eiia iisas iiia is 1 6 Registering Your Phone 000 eria nia e Ea 1 9 Features of Your Phone Rer b RR er ve XT ee 1 9 Before You Use Your Phones serioses hes Er aE EEPL EEO 1 14 Using the Navigation Keys sussunsunnnrunrrr erreren 1 14 Information Status 00 1 14 2 Customizing Your Phone ee cece cence 21 Configuring Basic Settings 0 eee ee 2 1 Changing the Appearance of Time and Date
82. ssssssese esee 2 24 Supporting Multiple Line Keys Per Line 2 25 Supporting Shared Lines 00000000000 2 25 3 Using the Basic Features of Your Phone 3 1 Placing Calls 15 saosin A RESEER e EENETEEASO RENI S AQ ER 3 2 Answering Calls soeben te e ee ep e on 3 4 Ending Calls civ sisi s nevis ER PIDE ECLIAT RN ENS S bee Ae Dus 3 7 R dialtrg Numbers i oot besete Uupbed awe n Eae epee 3 8 Placing Calls on Hold n 06 ee 3 8 Hosting Conference Calls 0 3 9 Setting Up Conference Calls 0 eee eee 3 10 Managing Conference Calls 00000 e eee eee 3 12 Adding Parties to Conference Calls 0000004 3 14 Joining Conferences esee ees 3 16 Splitting Conference Calls 0 eee eee eee 3 16 Ending Conference Calls 6 0 0 0 0 0 c cece eee 3 16 Transferring Calls oorsese birinne n pae tenet eens 3 16 Forwarding Calls oss ceri ke RR ERE IERA T EERA ERES 3 19 Enabling Do Not Disturb 0 000 e eee eee eee eee eee 3 21 Assigning Speed Dial Keys 66 6 nnn rnrn rnrn 3 23 Using Voice Mail o i 5 bocce die cade Stiles Ire eee xr ares 3 25 4 Using the Advanced Features of Your Phone 4 1 Using Multiple Call Appearances 000 00 eee eee 4 1 Using Text Messaging 00 0 PESEE ERE cee eee e eens 4 3 Using Buddy Lists isses Rent ER HR aaa bale ERE ee HER 4 5 Presence
83. t that your use of the Software Product will be uninterrupted or error free or that all defects in the Software Product will be corrected Polycom s sole obligation under this express warranty shall be at Polycom s option and expense to refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt or to replace any defective media with software which substantially conforms to applicable Polycom published specifications Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty 30 days whichever is longer 6 2 Warranties Exclusive If this Software Product does not operate as warranted above your sole remedy for breach of that warranty shall be repair replacement or refund of the purchase price paid at Polycom s option TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF All OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF THIS SOFTWARE
84. tains valuable proprietary information and trade secrets of Polycom and its suppliers and you shall protect the confidentiality of and avoid disclosure and unauthorized use of the Software Product 28 Dual Media Software You may receive the Software Product in more than one medium Regardless of the type or size of medium you receive you may use only one medium that is appropriate for your single Product You may not use or install the other medium on another Product 2 9 Reservation Polycom reserves all rights in the Software Product not expressly granted to you in this Agreement 3 SUPPORT SERVICES Polycom may provide you with support services related to the Software Product Support Services Use of Support Services is governed by the Polycom policies and programs described in the Polycom provided materials Any supplemental software code provided to you as part of the Support Services is considered part of the Software Product and is subject to the terms and conditions of this Agreement With respect to technical information you provide to Polycom as part of the Support Services Polycom may use such information for its business purposes including for product support and development Polycom will not utilize such technical information in a form that personally identifies you 4 TERMINATION Without prejudice to any other rights Polycom may terminate this Agreement if you fail to comply with any of the terms and conditions of thi
85. te the call from the list press the More soft key followed by the Clear soft key Press to return to the idle display Note Press the Right arrow key from the idle display to access the Placed Calls list Press the Left arrow key from the idle display to access the Received Calls list Press the Down arrow from the idle display to access the Missed Calls list You can use these shortcuts while placing calls or performing transferring and conferencing functions Note You can manually clear all call lists They are automatically cleared when you restart the phone Managing Contacts You can store a large number of contacts in your phone s directory Contact your system administrator for the exact number You can add edit delete dial or search for a contact in this directory You can dial or search for a contact in this directory You may be able to add edit and delete contacts Scott Carol 5552211 i Smith Byron 3604 Dial Edit Back More You may have read access to portions of your corporate directory through your phone The contacts that you can see are determined by your system administrator You can add contacts from the corporate directory to your local contact directory User Guide for the SoundPoint IP 550 560 Phone Adding Contacts 2 14 You can add contacts to your contact directory Manually e Fromacalllist e From your corporate directory Adding Contacts Manually To add a contact to t
86. the call to access the Main Menu for example To confirm that the line is active press the Menu key and then select Status gt Lines gt Line Information From the Line Information page verify that your phone line is registered Reboot the phone to attempt re registration to the call server Contact your system administrator The screen shows Network Link is Down The LAN cable is not properly connected Do one of the following Check termination at the switch or hub furthest end of the cable from the phone Check that the switch or hub is operational flashing link status lights or contact your system administrator Check if the LAN port is active or inactive Press the Menu key and then select Status gt Network gt Ethernet From the Ethernet page scroll to the LAN port field and verify that it is active Reboot the phone to attempt re registration to the call server Contact your system administrator Calling Troubleshooting Your Phone Symptom Problem Corrective Action There is no dial tone Power is not correctly applied to the SoundPoint IP 550 560 phone Dial tone is not present on one of the audio modes Do one of the following Check that the screen is illuminated Make sure the LAN cable is inserted properly at the back of the phone try unplugging and re inserting the cable If using in line powering have your system administrator che
87. tinue to speak with each other while you place the new call Press the New Call soft key Place a call to a new party After the new party answers press the Join soft key All parties in the conference call can now hear each other Conference Host l Four Party Conference User Guide for the SoundPoint IP 550 560 Phone Joining Conferences To join two conferences Previously you set up two separate conference calls between a number of parties Only one conference can be active at a time Host of Both fe Conferences amp Conference A ConferenceB FQ Usu c 4X gt gt From the idle display press the Join soft key Both conferences are joined into a single five way conference Splitting Conference Calls To split a conference call gt gt From the Active Conference page press the More soft key and then the Split soft key to split the conference All calls are split into individual calls and put on hold Ending Conference Calls To end a conference call gt gt From the Active Conference page press the EndCall soft key or hang up The other parties will continue to be connected Transferring Calls A call can be transferred in one of three ways Using the Basic Features of Your Phone Consultative transfer The party to whom you want to transfer the call answers their phone before you transfer the call or hang up You can consult with t
88. usage 1 14 parts list 1 2 placing calls 3 2 presence 4 5 redialing numbers 3 8 restarting phone 4 8 ring type 2 7 setting time and date 2 2 setting up conferences 3 9 3 10 shared lines 2 25 splitting conferences 3 16 text messaging 4 3 transferring calls 3 16 troubleshooting 5 1 using multiple lines 2 24 voice mail 3 25 placed call lists 2 12 placing calls 3 2 PoE See Power over Ethernet power adapter connecting 1 4 Power over Ethernet PoE 1 4 power source phone 1 3 presence 4 5 R received call lists 2 12 redialing numbers 3 8 restarting phone 4 8 right arrow key Placed Calls shortcut 2 13 ring type 2 7 RJ 9 1 6 S setting up conferences 3 9 shared lines 2 25 silent ring answering calls 3 5 speakerphone See hands free mode speed dialing 3 23 status information 1 14 T text messaging 4 3 time and date 2 2 transferring calls 3 16 troubleshooting audio problems 5 8 calling problems 5 5 controls problems 5 3 diagnostics 5 9 display problems 5 7 power and startup problems 5 2 productivity suite 5 8 screen and system problems 5 4 U up arrow key Speed Dial Index shortcut 3 23 using SIP URL for calling 3 3 V voice mail 3 25 volume 2 12 W watch buddies 4 6 Index Index 3 User Guide for the SoundPoint IP 550 560 Phone Index 4 End User License Agreement for Polycom Software This End User License Agreement Agreement is a legal agreement between you either an individual o

User Guide for the Polycom® SoundPoint IP® 550/560 Phone

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User Guide for the Polycom&reg; SoundPoint IP&reg; 550/560 Phone

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User Guide for the Polycom® SoundPoint IP® 550/560 Phone