Desktop Genie User Manual
Contents
1. Desktop NETGEAR Genie User Manual Desktop NETGEAR Genie 2011 NETGEAR Inc All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language in any form or by any means without the written permission of NETGEAR Inc Technical Support Thank you for choosing NETGEAR To register your product get the latest product updates get support online or for more information about the topics covered in this manual visit the Support website at htto support netgear com Phone US amp Canada only 1 888 NETGEAR Phone Other Countries Check the list of phone numbers at htto support netgear com app answers detail a_1d 984 Trademarks NETGEAR the NETGEAR logo and Connect with Innovation are trademarks and or registered trademarks of NETGEAR Inc and or its subsidiaries in the United States and or other countries Information is subject to change without notice Other brand and product names are registered trademarks or trademarks of their respective holders 2011 NETGEAR Inc All rights reserved Statement of Conditions To improve internal design operational function and or reliability NETGEAR reserves the right to make changes to the products described in this document without notice NETGEAR does not assume any liability that may occur due to the use or application of the product s or circuit layout s described herein Co2. Router Settings Parental Controls Ready SHARE Network Support Feedback mM nveoon2 testdeyv C Notify me of new devices that connect to the network You can click a device icon to see more information about the device and can change its network type if the map itself does not automatically find its type If you select the Notify me of new devices that connect to my network check box then every time a new device joins your network you will get a notice on this PC through NETGEAR Genie Using NETGEAR Genie 18 Desktop NETGEAR Genie Parental Controls The first time you select Parental Controls from the Home screen Genie checks to make sure that your router supports this feature gt To set up Parental Controls 1 Click Parental Controls and the following screen displays Home Internet WiFi Connection Router Settings Network Map Parental Controls ReadySHARE Network Support Feedback Parental Controls Powered by OpenDNS You re about to setup NETGEAR Live Parental Controls Powered by OpenDNS on your router to filter websites visited on your computers and other networked devices LIVE PARENTAL CONTROLS ENABLED FILTERING HIGH NETGEAR ROUTER v Set different filtering rules for each user on your network v Set rules based on the time of day FILTERING LOW Our custom settings let you relax security settings for some users or at some times of the day Learn more 2 Cl
3. ReadySHARE If your router has a USB port that supports ReadySHARE you can use this screen Select Router Settings gt ReadySHARE and the following screen displays Wireless Settings ReadySHARE Guest Access Traffic Meter Internet WiFi Connection ReadySHARE Mode Router Settings Basic Network Map Parental Controls Network Support Feedback Router Model WNDR4500 Firmware Version V1 0 0 40 Some premium router models include extra ReadySHARE features The router shown in the previous figure supports Basic ReadySHARE features Guest Access If your router supports a guest wireless network you can view and change the settings A guest network allows others to use your wireless router to access the Internet but not content on other computers or devices on the same network Select Router Settings 5 Guest Access and the following screen displays Home Wireless Settings ReadySHARE Guest Access Traffic Meter Internet WiFi Connection Router Settings Network Map Parental Controls Current Setting Disabled ReadySHARE Network Support Feedback Router Model WNDR4500 Firmware Version V1 0 0 40 In this example the guest wireless router is disabled Using NETGEAR Genie 14 Desktop NETGEAR Genie gt To set up a guest network 1 On the Guest Access screen click Modify The following screen displays Home Wireless Settings ReadySHARE Guest Access Traffic Meter lt gt Internet WiFi
4. chapter covers the following topics e Download NETGEAR Genie e Dashboard Home Screen e Log In to the Router For more information about the topics covered in this manual visit the support website at htto support netgear com Desktop NETGEAR Genie Download NETGEAR Genie gt To download the free NETGEAR Genie 1 Go to this page at the NETGEAR website hitto www NETGEAR com genie The following screen displays NETGEAR agi NETGEAR Genie The Easy Dashboard to Manage Monitor and Repair your Home Network e Stay Connected Automatically repairs common wireless O network problems o Z Easy access to cool features on your router Live Parental NETGEAR gen le Controls Guest Access Broadband Usage Meter Speed bang Test and more e Network MAP See all devices on your home network Download Now For PC NETGEAR Genie s easy to use interface 2 Click the Download Now button When you download and install NETGEAR Genie it starts automatically If you want to use NETGEAR Genie later click the icon on your desktop or in the Windows taskbar If you do not want NETGEAR Genie to automatically start when the PC reboots you can right click the icon select Settings then clear the Enable Autostart check box gt To use NETGEAR Genie to set up a router 1 Connect your computer to your NETGEAR router with an Ethernet cable wired or wirelessly 2 Click the NETGEAR Genie icon png on your deskto
5. storage device to the USB port on the router then you can access its contents Support The support FAQs are available on the PC without an Internet connection You can get answers to common router issues here There are some simple network tools are available to help you debug the network as well The menu selections are described in more detail in the next chapter Getting Started 6 Desktop NETGEAR Genie Log In to the Router To access some NETGEAR Genie features you have to log in to your router as shown in the following figure Home Internet WiFi Connection Router Login User Name admin Network Map Password eeeeceeee Parental Controls default is password ReadySHARE Remember password Network Support l Login Cancel Feedback Login is required to manage these router settings Wireless Settings Ready SHARE Guest Access Traffic Meter Router Update Enter admin for the user name and password for the router password both in lowercase letters The router user name and password are case sensitive Note The user name and password are different from the user name and password you might get from your Internet service providor ISP Getting Started 7 Using NETGEAR Genie This chapter contains the following sections Internet Fix an Internet Connection Problem WiFi Connection Router Settings Network Map Parental Controls ReadySHARE USB Storage Network Support Desktop NETGEAR Gen
6. Connection ay Seals Disable Guest Access Enable Guest Access Network Map Guest Access SSID NETGEAR Guest Parental Controls Time Period 10 Hours v Security Options None O WPA2 PSK AES O WPA PSK TKIP WWPA2 PSK AES ReadySHARE Network Support Feedback Router Model WNR3500Lv2 Firmware Version V1 0 0 10 The default guest network settings for your router are displayed You can change them if you like 2 When you have filled in the fields with the settings that you want click Apply The following message displays Home Wireless Settings ReadySHARE Guest Access Traffic Meter a Internet WiFi Connection ON Guest Access Router Settings Network Map Changing settings can disrupt active traffic on the wireless network Do you want to continue Parental Controls ReadySHARE cao Network Support O WPA PSK TKIP VVPA2 PSK AES Feedback Router Model WNR3500Lv2 Firmware Version V1 0 0 10 This is to remind you that when the wireless network settings for your network change computers or devices that are currently accessing the network wirelessly might lose their connection Using NETGEAR Genie 15 Desktop NETGEAR Genie 3 Click OK to proceed A message displays asking you to wait while the changes take effect Then the following screen displays Wireless Settings ReadySHARE Guest Access Traffic Meter a a Internet WiFi Connection Refresh Ta Current Setting Enabled Netwo
7. K AES Parental Controls Network S t ANO SUPPON Network Key Password preciouscarrot347 Feedback 8 63 characters or 64 hex digits Apply Cancel Router Model WNR3500Lv2 Firmware Version V1 0 0 10 lf you make changes click Apply so that they take effect If you are wirelessly connected to the router you will lose your wireless connection Export Wireless Settings You can use the Wireless Export Wizard to export the router s wireless settings to a USB device such as a flash drive Then you can connect the USB device to another computer so it easily connects wirelessly to your home network To export your wireless settings select Router Settings gt Wireless Settings and click Export The following screen displays Home Wireless Settings ReadySHARE Guest Access Traffic Meter lt Internet WiFi Connection Welcome to Wireless Export Wizard Network Map The wizard can export the wireless settings to an external USB Barasiid i drive You can plug it into a USB port on another Windows PC Then run the program GenieWirelessConfig exe on the USB drive to update that PC s wireless settings so it can connect to the wireless network Welcome ReadySHARE Network Support Feedback Click Ned to continue Router Model WNR3500Lv2 Firmware Version V1 0 0 10 Click Next and follow the wizard steps to export your wireless settings to a USB storage device Using NETGEAR Genie 13 Desktop NETGEAR Genie
8. h less networks for a better connection My WiFi Other s WiFi Router Settings Number of Move the mouse over each bar to see the WiFi names in that channel Network Map WiFi Networks Parental Controls ReadySHARE Network Support Feedback Channel Your network is shown in blue Yellow shows other networks in your area If many wireless networks at your location use the same channel as your wireless network you might experience interference You can change the wireless channel of your network here Note that many countries and geographic locations have laws or guidelines about which channels can be used Depending on your location some channels might not be available Router Settings 1 Select Router Settings If you have not yet logged in to the router you are prompted to log in Home Internet WiFi Connection Router Login User Name admin Network Map Password eeeeeeee Parental Controls default is password ReadySHARE Remember password Network Support i Login Cancel Feedback Login is required to manage these router settings Wireless Settings ReadySHARE Guest Access Traffic Meter Router Update 2 Enter admin for the user name For the router password enter password if you did not change it or enter the password that you set up Note The router user name and password are case sensitive Using NETGEAR Genie 11 You can click the following tabs on this screen to view or change many
9. ick Next You are prompted to either use your OpenDNS account or to create a free Open DNS account Home Internet WiFi Connection Router Settings Network Map Parental Controls ReadySHARE Network Support Feedback Setting up Live Parental Controls Welcome this setup wizard will quickly configure NETGEAR Live Parental Controls Powered by OpenDNS on your NETGEAR router In order to use Live Parental Controls you need a free OpenDNS account Do you already have one Yes use my existing OpenDNS account O No I need to create a free OpenDNS account 3 Follow the wizard steps to log in to your account and to set up Parental Controls Using NETGEAR Genie 19 Desktop NETGEAR Genie ReadySHARE USB Storage You can view information about a USB storage device that is connected to the product family s USB port here Click the ReadyShare bution to display the following screen Wireless Settings ReadySHARE Guest Access Traffic Meter Internet WiFi Connection ReadySHARE Mode Router Settings Basic Network Map Parental Controls Network Support Feedback Continue Router Model WNDR4500 Firmware Version V1 0 0 40 Premium routers have more ReadySHARE features This router has the standard basic ReadySHARE features Click Continue Network Support If you need help solving a network problem or you want to learn more about your network select Network Support to display the following sc
10. ie Internet The Internet screen is where you can run Speed Test and monitor Internet traffic Select Internet The following screen displays WiFi Connection Router Settings win netgear com Speed Test Speed Test or go to http www speedtest net Enter a website to test its downloading speed or click the link to test your ISP connection speed Parental Controls NETGEAR is not associated with http Awww speedtest net Network Map ReadySHARE F Hi Download BB Upload Network Support Feedback CE 10Mbps 4 High Traffic Threshold t OMbps OMbps lt a Fix an Internet Connection Problem If your Internet connection is not working the Internet pane on the Home screen is red as shown in the following figure Heteve Wireless possword About X NETGEAR genie Wireless Network Select Language internnet a gt 7 Papi WIFI Connection bi Ts ea il Reiter Settings Network Map Internet WIFI Connection Router Settings Parental Controls STATUS Click here te fe H STATUS Connected Click hare ReadySHARE Network Support kapi Bi Fadlhack hi Network Map Parental Controls Ready5HARE Humber of devices 2 Click here Click here Learn more about connecting your HDTV to the Internet BP Using NETGEAR Genie 9 Desktop NETGEAR Genie When you select Internet NETGEAR Genie tries to detect the problem Home Internet EES me ferna WiFi Connection P s
11. ntents Chapter 1 Getting Started Download NETGEAR Genie 20068 Dashboard Home Screen 20000 e eee eee Log In to the Router a5 wh WA AG eee ae Tae YA ANA Chapter 2 Using NETGEAR Genie MENG uu ma ate aes E E E og act ae PG BA hee AG Fix an Internet Connection Problem WiFi Connection GG GR BS hm edd 24040 bu api ka WiFi Channel aaa ha BRRALDE WhLNG LEA weds KA Router SCUINGS 22c02cineceseiuenvoussessbentyas Wireless Settings 00 AA Ready SHARE 4644c5 eehoon ened se A os Guest ACCESS 0 00 00 cee ee PETC Meter ee maa KARTA ND KGAD Ree NG SS ad AA Router Update aaa pbb a ANG BAHAG EBA KG Network Map bae paka baninay ee Kh KAPG Saeed eee 2 Parental Controls s cnx GERA GAT ade ARKA ad wwdas ReadySHARE USB Storage Network Support 25 6 4 KANG MAALDG GG BAA DA DA owes aes Getting Started Desktop NETGEAR Genie is the easy dashboard for managing monitoring and repairing your home network e Stay connected Genie can automatically repair common wireless network problems e Genie gives you easy access to router features like Live Parental Controls guest access broadband usage meter speed test and more e You can use the Network map to see all devices on your home network NETGEAR Genie works with any NETGEAR router To manage your router settings with Genie you might need to update to a new router firmware when it is available This
12. of the router settings Desktop NETGEAR Genie The following screen displays Home Wireless Settings ReadySHARE Guest Access Traffic Meter lt Internet WiFi Connection Router Settings Wireless Name SSID Network Map Parental Controls ReadlySHARE Channel Selection Network Support Feedback Network Key Password E ED Router Model WNDR4500 Firmware Version V1 0 0 40 Wireless Settings ReadySHARE Guest Access Traffic Meter Router Update Wireless Settings View the current basic wireless settings for your router including the wireless name SSID the channel selection and the password if your network uses wireless security Home Wireless Settings ReadySHARE Guest Access Traffic Meter Internet WiFi Connection Refresh Router Settings Wireless Name SSID Network Map Parental Controls ReadySHARE Channel Selection Network Support Feedback Network Key Password E ED Router Model WNDR4500 Firmware Version V1 0 0 40 Using NETGEAR Genie 12 Desktop NETGEAR Genie Modify Wireless Settings on the Router Select Router Settings gt Wireless Settings and click Modify The following screen displays Home Wireless Settings ReadySHARE Guest Access Traffic Meter Ue Internet WiFi Connection Refresh Wireless Name SSID NETGEARO2 Network Map Channel Selection Auto Y Security Options O None WPA2 PSK AES ReadySHARE O WPA PSK TKIP WPA2 PS
13. p The NETGEAR Genie screen displays E Getting Started 5 Desktop NETGEAR Genie Dashboard Home Screen The home screen has a dashboard that lets you see the status of your Internet connection and network at a glance You can click any of the six sections of the dashboard to view more detailed information The left column has the menu LEngiish ha Menu a Fp WA Connection 3 kd lil Retrieve wireless password pa About Genie Reinet wireless password About X NETGEAR genie Select Language Language Wireless Network Dashboard Reiter Sethings Cl ic k to Internet WIFI Connection Router Settings Mert Mag view Parental Controls STATUS GOOD STATUS Connected Click hare d t a S etails Preach SH AIRE Network Support tapal k c ma i kma Network Map Parental Controls ReadySHARE Humber of devices Click here Click here Support Figure 1 Home screen with dashboard language and support The dashboard screen displays when you launch NETGEAR Genie Internet Monitor and repair Internet connectivity issues for both wired and wireless connections WiFi Connection View or change the wireless settings for your router Router Settings Log in to your router to view or change its settings Network map View network devices connected to your network Parental Controls Manage parental controls to protect devices in your network from inappropriate contents ReadySHARE If you connected a USB
14. reen Home FAQ Tools Support Internet Frequently asked questions for your NETGEAR product are answered here WiFi Connection How can a new computer or wireless device connect to my wireless network Router Settings can connect to the router but not to the Internet Network Map a eee What to do first when there is no connection to the router or the Internet ReadySHARE What is the password to log in to my router My router stopped working and the Power LED blinks slowly what should I do Feedback Troubleshooting Wireless Networks One PC is not connected to the Internet but other PCs are What kind of wireless security should use for my network You can read frequently asked questions FAQs and answers or you can use the Tools screen and the Support screen Using NETGEAR Genie 20 Desktop NETGEAR Genie Tools Select Network Support gt Tools to display the following screen H gt ome Support Internet WiFi Connection lf you would like to check the quality of your Internet Connection these tools may be of assistance Router Settings Use PING to test whether your computer can reach a particular hast or website Network Map Ping Type the name or IP address ofthe host and click the button Parental Controls Aww netgear com GD ReadySHARE pang Trace Route Feedback DNS Lookup Computer Profile The following tools are available e Ping Use the ping utility to test a path from your comp
15. rk Map Parental Controls ReadySHARE Guest Access SSID NETGEAR Guest Network Support Feedback Network Key Password Router Model WNR3500Lv2 Firmware Version V1 0 0 10 Traffic Meter The traffic meter measures Internet traffic If your router includes this feature select Router Settings 5 Traffic Meter to view the following screen Home ReadySHARE Guest Access Traffic Meter Router Update Internet WiFi Connection Enable Disable Network Map Parental Controls ReadySHARE Network Support Feedback Router Model WNDR4500 Firmware Version V1 0 0 40 Using NETGEAR Genie 16 Desktop NETGEAR Genie Router Update You can check for new firmware for your router and update the router to the latest version Select Router Settings gt Update to display the following screen Home ReadySHARE Guest Access Traffic Meter Router Update Internet WiFi Connection Router Update Network Map This feature can help you download the latest router firmware Parental Controls ReadySHARE Network Support Feedback Router Model WNDR4500 Firmware Version V1 0 0 40 Using NETGEAR Genie 17 Desktop NETGEAR Genie Network Map The network map shows the router s Internet connection and also displays computers and devices that are connected to your router A good connection is shown in green A red line indicates a connection that is not working Home Internet WiFi Connection Fi Bob s Macbook
16. uter to a destination you specify e Trace Route Use trace route to identify the route taken by data packets from your computer to the host e DNS Lookup Find the IP address of a host name typically a website e Computer Profile View details about the computer that you are currently using such as its current network connections and operating system Support Select Network Support gt Support to display the following screen Home FAQ Tools Support Internet If you would like to know more about our NETGEAR products these links to the NETGEAR website WiFi Connection may be of assistance Router Settings Network Map Downloads Parental Controls ReadySHARE Feedback Forums Register Your Product Premium Support e Downloads See what downloads are available for your product at the NETGEAR website Using NETGEAR Genie 21 Desktop NETGEAR Genie e Forums Visit forums for NETGEAR products e Register Your Product Register your product so that you can use NETGEAR support e Premium Support Learn about premium support options for your product Using NETGEAR Genie 22
17. y Router Settings Network Map Parental Controls ReadySHARE network Support Fixing network Do not carry out other operations This may take several minutes Please wait Feedback CI Show details toil WiFi Connection You can use this screen to view wireless networks in your area and to select and joina wireless network Click WiFi Connection and the following screen displays Home Connect WiFi WiFi Channel Guest Access Internet Choose a wireless network 5 ngguest Limited Connection Router Settings Security enabled WPA2 PSK alll Network Map RFLab Parental Controls Security not enabled athl ReadySHARE 13579111315 S ity enabled VWWPA2 PS Network Support halal sli ba K aiil ngwlan Feedback Security enabled WPA2 PSk alll RFLab2g D ere a From this screen you can also view Wi Fi channels in use in your area and view information about guest access to your network if your router supports a guest network Clicking Guest Access takes you to the same screen that is available through the Router Settings screen See Guest Access on page 14 Using NETGEAR Genie 10 Desktop NETGEAR Genie WiFi Channel Select WiFi Connection gt WiFi Channel and the following screen displays Home Connect WiFi WiFi Channel Guest Access internet Number of WiFi networks in your neighborhood in each WiFi channel Refresh Current WiFi Channel 10 Change Channel You can choose a channel wit
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