Techknow Manual - Retail Data Systems of Wisconsin
Contents
1. the item pictures and POPS that are used by your OCB When loading the pictures they will normally come in on a floppy disk Simply insert the disk and follow the instructions below for each task ltem Pictures POPs that you want to accomplish Icon Icon To Load Item Pictures Open Use this button to navigate to your A drive Look in 5 floppy disk A hii Items exe and you will see the Items exe file listed Double click the Items exe file then click the Open button Once the Items exe file is shown cs highlight it and click the Open button UO E i The item pictures will automatically So i m Cancel download to the proper folder To Load POPS a Use this button to navigate to your SET A drive and you will see the POPs exe file listed Look in sf floppy disk 4 T 3 History won Double click the POPs exe file then oo click the Open button ga Fle name Posee o Once the POPs exe file is d Fico onl shown highlight it and click the A Open button The POPs will automatically download to the proper folder MW After the images have finished Canes Hie m downloading you will have the option of viewing the images and setting them No up for use by your OCB TK Operations Manual Loading Item Pictures and POPs 19 Downloading POPs and Item Pics Step 1 Go to our website at www gotechknow com and cli2. 28 Statistics amp Reports POP Tracking Report When you select Reports from the main toolbar a drop down menu E will open allowing you to view reports that are gathered by your Reports View Help Techknow OCB The reports that you may view are POP Tracking Suggestive Selling Pad Statistics and ASCII Pad Data These reports are very useful in helping you get the most value out of your OCB and your drive thru operation Pad Statistics ASCII Pad Data POP Tracking Report Suggestive Sell Summary POP Tracking Report This report may be viewed in spreadsheet fom allowing you to examine information such as Record Number Period Ending Graphic Name Display Count and Hit Count U Track POP Pop Summary Report C Frogram Files T K Fronte ndProfiles Store2001 Stata Popspop 200203 Graphic N ame Period E nding 0318 2003 22 10 00 Images pops marketfresh alljog 286 0 Us Te 2003 22 10 00 Images popsteat combo grb jpg 2ob es 4 Os Te 2003 22 10 00 mages pops dessert jpg Aon A 4 031872003 22 10 00 Images pops ital beeinprova jpg 205 g TK Operations Manual Statistics amp Reports POP Tracking 29 Statistics amp Reports Suggestive Sell Statistics When you select Reports from the main toolbar a drop down menu _ will open allowing you to view reports that are gathered by your Reports View Help Techknow OCB The reports that you may view are POP Tracking Suggestive Selling
3. OrderSmart Order Confirmation System Operations Manual Techknow Inc 393 Mayfield Rd Duncan SC 29334 Aa version 2 0 www GoTechknow com 8 1 03 Table of Contents Introduction ADOU YOU DRP SO nenir itt teeee ee tceren Mere eee ene ne eee rere ete ee ee ee ee ee 3 RMN Ly UNS CN Sg ear occas ete wre cats alsa erin oe EARE EE EE RE EEEE eden eave EEE Eaa ee ll OCS 300 Drive Thru Order Confirmation System DFP 300 cc cccccsceceeeceeeeseeeece cess eeseeessaeesageesaeeseueesaeeseas 5 ACCESS Vale Controller AWC 100 piss ctecisste cos camisiccbeteinantennsdocess ourinepischnbincsinallews divieds snmnenbinideadinasebsnedencdectumecnesencs 5 Drive Thru Event Timer TFP 100 cc cccccccccececeeceeeeceneecececeaeeseeeseaeeseueesaeeseueesaeeseuseseessgeesaeessueesages 5 Front Counter Order Confirmation System CFP 100 ccceccccccsseeseeceeeeseeeeseeeseaeeseeesseseseeesaaeees 5 D EELO A 2 EE EEE AA E N E A EE OE E ee ee A A E eee 6 7 lll TK3000 Software Getting Your TS AIC at nc ctaccee rte ec gece tees slenernetsiscieiocestvlctanee ameter ne te etre etssicreniamtantio mete ncisanemesiinsenennishaienspromaeeemcened 8 9 General OCB Settings ercosarancea ae ctietrerceiescensmtotlavonngedsisamctacn da enouareotieigseddat cone taedeiaenouneediotenadenteendacadevaoontanaeeseuds 10 ADOU UVC OOUR E ere ae gases ae eons sede ca nde Sonate oanerae vencc e E 11 Editing Day Pat SchedullNgeciessinn ener e
4. insert a i blank floppy disk into your computer s Pop Graphics Set 1 floppy drive and click the download button for the POP graphic set that you want to download If you need more instructions click the ReadMe link near the bottom of the page POP Graphics When you are finished take the floppy Chicken Bacon amp Swiss Chicken Fingers Cinnamon Twist with disk to the PC or laptop that contains Ber ue en ee Combe Combo Icing your TK3000 front end software and i leer oom then you are ready to load the graphics _ EET Please see the Loading Item Pictures ASAR and POPs chapter of the TK3000 Operations Manual for instructions on loading the POPs into the TK3000 Front veiled hoe Featured Combo Big End Montana Note You may also download graphics onto a CD hard drive or any other means of PESEE GEBORE data storage as long as you create SURED RE individual folders for each set of graphics that you download If you do not create ee en ee ee A E A individual folders for each set that you download and you download multiple eee sets each set will be overwritten by the next set that you download WARNING These POPs are formatted for use in only Techknow OCS 300 Drive Thru Order Confirmation Systems Any misuse will cause the Techknow OCS to malfunction resulting in costly repairs If you have any questions about the graphics for your Techknow OCS before downloading please call 1 800 427 1166 Conclusion Your Techknow O
5. select true if you do not want the long descriptor shown select false Associated POP Menu This option is used in tracking your POPs Track Item Menu This option can be set to true or false If you want to track how often an item is ordered select true If you do not wish to track the item select false Add Menu Items Button This allows you to add new items to your Techknow OCB without having to download the menu from your OCB This feature is recommended only if you know the exact short code used by the POS system This feature is also case sensitive so this must be entered exactly as it is used by the POS Item Picture Preview Window This shows you a small preview of the picture that your customer will see when an item is ordered Associated POP Preview Window This window allows you to see a preview of the POP that is selected in the Associated POP menu TK Operations Manual Editing Menu Items 26 Editing Suggestive Sales A very useful feature of the TK3000 software is the ability to check a customer s order when the order is totaled by the cashier and suggest a missing item Access to this window is made by clicking on the Suggestive Sales Icon in the icon toolbar or by selecting Edit gt Suggestive Sales on the main toolbar Day Parts The first step in setting the suggestive sales graphics and text is to click on the symbol beside the day of the week that you want
6. 4 80 21 95 2003 04 24 12 14 2003 04 24 12 55 9 50 22 96 2003 04 24 12 12 2003 04 24 12 67 10 46 23 97 2003 04 24 12 36 2003 04 24 12 62 5 53 24 98 2003 04 24 12 38 2003 04 24 12 52 3 20 25 99 2003 04 24 12 61 2003 04 24 12 6 4 80 26 1 2003 04 24 12 16 2003 04 24 12 31 4 47 27 2 2003 04 24 12 32 2003 04 24 12 63 4 27 28 3 2003 04 24 12 63 2003 04 24 12 fi 5 44 29 4 2003 04 24 12 13 2003 04724 12 23 1 27 30 5 2003 04 24 13 34 2003 04 24 13 66 15 40 31 6 2003 04 24 13 34 2003 04 24 13 45 4 80 32 7 2003 04 24 13 26 2003 04 24 13 60 9 54 33 8 2003 04 24 13 20 2003 04 24 13 4 14 97 34 9 2003 04 24 13 26 2003 04 24 13 85 5 97 35 10 2003 04 24 13 54 2003 04 24 13 58 9 39 36 11 2003 04 24 13 2 2003 04 24 13 41 2 45 3 12 2003 04 24 13 90 2003 04 24 13 128 15 40 38 13 2003 04 24 13 1 2003 04 24 13 84 3 55 33 14 2003 04 24 13 52 2003 04 24 13 4 5 76 40 15 2003 04 24 13 26 2003 04 24 13 36 4 69 41 16 2003 04 24 13 20 2003 04 24 13 45 6 17 42 17 2003 04 24 13 22 2003 04 24 13 31 4 64 43 18 2003 04 24 13 67 2003 04 24 13 30 17 74 44 19 2003 04 24 13 18 2003 04 24 13 43 6 51 45 20 2003 04 24 13 51 2003 04 24 13 125 20 93 46 21 2003 04 24 13 24 2003 04 24 13 47 3 20 47 22 2003 04 24 13 22 2003 04 24 13 42 22 46 48 23 2003 04 24 13 24 2003 04 24 14 38 14 97 49 24
7. Store2001 LO F FF F Se File Edit Profiles Images Tools Reports View Help Calls up screens to Help allows you Allows access to all areas except Can be used to load new view statistics and tO VIEW Update OCB of the Techknow POPs or item pics for use reports See pages Information system without having to double in the OCB 26 28 for more about the click on the icon information TK3000FE The Icons x Profiles Menu Items Order Screen Slide Show Pre Selling This icon This icon accesses This icon accesses This icon accesses This icon accesses accesses the Edit the EditMenultems the Edit Order the Edit POP the Edit Pre Sell Profiles window window See page Screen window Settings window Message window See page 20 for 23 for instructions See page 13 for See page 14 for See page 17 for instructions instructions instructions instructions Day Part Suggestive Sales Product Shots POPs Communicate with About This icon This icon This icon is This icon is used OCB TK3000 accesses the Edit accesses the used to upload to upload new This icon accesses Help allows Day Part Edit Suggestive newproduct POPs See the Order you to view Scheduling Sales window shots See page 19 for Confirmation Board information window See See page 24 for page 19 for instructions Communications about the page 12 for instructions instructions window See page TK3000FE instructions 25 for instructions TK Operations Manua
8. ask You to select the POS that you are currently using Apply Exit Cancel POS Operation Mode POS Connection Type WARNING This is set upon installation and should only be used by your Techknow service technician Version of POS if applicable ai POS Settings POS Name Specifies on ethernet based where the information is oing POS Software version g g This menu allows you to select from various communication types The comm type that your restaurant is using should socket be already listed in the box If it is not a Techknow support technician may ask you to select the comm type that you are currently using POS Operation Mode idag i POS Connection Type Statistics Type binary Video Till Mask Registers l es er Specifies format for statistical information Appl Exit Cancel ow Ooh ceal Video Till Mask Registers TK Operations Manual Checking POS Settings 16 Changing Pre Selling Message When you select the notepad icon in the icon toolbar or select Edit gt Pre Sell Message from the main toolbar a new window will open This window allows you to edit the pre sell message that is displayed to your customers when they first pull up to your OCB The pre sell message is limited in the number of characters that can be used per line but you may enter as many lines as you choose It is recommended that you do not use more than 5 or 6 lines in your message to give your customers a
9. customized to reflect your own message i e Try Our New Big Burger When a vehicle pulls onto the pad the DFP300 begins to display high resolution true color POP graphics These POPs are configurable in each of your business day parts These graphics can boost your average check amount through specialized sales upselling and merchandising i e cd s glasses amp mugs stuffed animals etc When the order taker strikes the first key on the register the order screen will appear The OrderSmart software translates your POP short codes into 25 character text descriptions Along with the text descriptor a full color item picture is also displayed this feature is patented by Techknow Customers will also see their special grill orders in highlighted red text You choose whether individual item pricing is shown Total and tax are clearly displayed Order display is capable of showing up to 24 lines of text without scrolling Depending on the POS When the order is totaled the total screen appears showing the grand total The customer is also enticed to add on their order by suggestive selling a forgotten item with text and coordinating graphics This process is handled entirely by our software removing the responsibility from your employees OrderSmart also records each time that someone adds an item to their order from the total screen helping you track the results System operators have control over suggestive sell message an
10. new window will open This window allows you to check the settings for the OCB as well as transfer changes that you have made on the TK Front End to your OCB Communications Icon Profile E Starei 10 77 77 59 ToO O O O IP Address Select this radio button to update Last Updated Select this radio the OCB with your Communication settings button to retrieve the settings from latest changes Update OCB with New Settings Retrieve Settings from OCB Choose a transfer type Se Case your OCB for what you wish to do me te Selective Standard Transfer f Standard Transfer Selective lansie Options T f sends only the latest Selective Transfer Iv Contig ina ot changes to your OCB i Efficient Transter i Menu ptions Selective Transfer Lp Stail Select to have Sones Only Meenas R Notify When Finishe the OCB notify that you choose from the Selective Transfer Options Menu Select this radio button to coordinate time setting between your PC and the Techknow OCB This will help you in tracking statistics nT TRERERRRRRRRR RRR you when the changes are complete i Synchronize OCB time to PC Update E xit Status bar will let you know the progress of the update Select Exit to close the Order Confirmation Board Communications window Select Update to send out to your OCB TK Operations Manual Communicate With The OCB
11. on poe Oe tule color Edit Pre Sell setting colors Message window TK Operations Manual Changing Pre Selling Message 17 Changing Pre Selling Message continued To change the text or background colors when you click the Change Color 21 xi Text Color or the Change Back Color button s this window will Basic colors open Simply choose the color that you want to use and click OK the mii m E E il color will be shown in the preview E i E window of the Edit Pre Sell yee Message screen iat fa E m A A Current selection gt ia Eel Hl Custom colors i oY i i HEE E EE fO Define Custom Colors gt gt Select to create a new color Select to save your Select to cancel changes and go your changes and back to then Edit go back to then Edit Pre Sell Message Pre Sell Message window window TK Operations Manual Changing Pre Selling Message 18 Loading Item Pictures and POPs From time to time you will need to load new item pictures or POPs that Images ey you will receive from Techknow To load your new item pictures and or Aeneas A AO Nan POPs select Images in the main toolbar and scroll down to the Update Item Images appropriate function in the drop down menu You may also click the item pictures and or the POPs icon to open the appropriate window to load your new graphics Anew window will open allowing you to update Update POP Images
12. to edit Next when the day of the Es Breakfast week is open click onthe A Drink day part that you want to edit Desset Special family is used for special eo E Lunch special merchandise i e ar Dingel cds videos glasses etc ai Edit Suggestive Sales oelect an Image amneggbiscutjpg T suggestive Sale fiy Our Ham ni Egg Biscuit Apply Exit Cancel Suggestive Sales Icon Text Select the image that you wish to show in the selected day part menu family When you have finished setting the suggestive sell item picture and text click Apply to save the changes that you have made without exiting the Edit Suggestive Sales screen You may then repeat the process for each successive day part When you have finished and want to leave the Edit Suggestive Sales screen click Exit Once the image has been selected you may enter the text that you wish to display along with the image For example if you have selected an Ham and Egg Biscuit you may want to type Try our Ham and Egg Biscuit or if you are running a special Ham and Egg Biscuit only 99 The length of text is limited and will automatically stop typing when the limit is reached TK Operations Manual Editing Suggestive Sales 27 Communicate with the OCB When you click the communications icon in the icons toolbar or select Tools gt Update OCBs from the main toolbar a
13. using reverse procedure from step 3 Step 2 Step 3 Pull Lexan screen Lift Lexan screen out of kiosk toward you approx 30 degrees Order Here Step 5 Gently wipe LCD screen with a soft moistened cloth DO NOT use soap or other cleaners TK Operations Manual Care Instructions 35 Removing the DFP 300 Flat Panel Screen The Techknow OCB is designed to work trouble free for years However when you need to send in your DFP 300 flat panel screen to Techknow for maintenance please use the illustration below to remove the DFP 300 properly Removing The DFP 300 Flat Panel Screen Unplug RJ45 Patch Cable and unplug DFP 200 from power supply Rotate knobs on top and bottom of DFP 200 counterclockwise until knobs come out DFP 200 is ready to slide out of kiosk Flat Panel WARNING The DFP 300 LCD display is a sensitive piece of equipment and Flat Panel can be easily damaged once it Power Cable is removed from the Techknow Kiosk OCB It is important that it is Pec handled with care Outlet Box IMPORTANT After you remove your DFP 300 RJ45 flat panel screen you need to Patch Cable Tripp Lite package it properly insure it and UPS ship it to Techknow for servicing Call 1 800 427 1166 for instructions before you package your DFP 300 for shipping WARNING The DFP 300 LCD display is quite heavy please use caution when lifting to avoid injury or damage to the DFP 300
14. 2003 04 24 14 32 2003 04 24 14 64 10 46 50 25 2003 04 24 14 67 2003 04 24 14 71 8 55 51 26 2003 04 24 14 T 2003 04 24 14 47 16 88 52 27 2003 04 24 14 11 2003 04 24 14 43 10 15 53 28 2003 04 24 14 6 2003 04 24 14 45 11 75 54 29 2003 04 24 14 11 2003 04 24 14 84 15 40 Y TK Operations Manual Statistics amp Reports Pad Statistics 31 Troubleshooting Solutions to Common Problems TROUBLESHOOTING The TK3000 system is easy to troubleshoot Most troubles are likely to be caused by communication problems The three communication routes are 1 From the registers to the AWC 2 From the computer to the AWC 3 From the vehicle detect system on the audio box to the AWC 4 From the AWC to the OCB All three functions run from the AccessWare box and are then sent to the display outside When encountering a communication error 1 Confirm there is power at the AccessWare Box Power On light 2 Check to see that cables from the AccessWare Box are still plugged into the appropriate place on the registers 3 Check to see that the OCB still has power When looking through the window on the back door is there at least one light on 4 Reboot the OCB by cutting power to the unit wait 10 seconds then power the OCB back up 5 Reboot the AWC by cutting power to the unit wait 10 seconds then power the AWC back up 6 _ _ Insure that your POS settings for your OCB are correct Displ
15. AM 06 00 AM es Apply _ Ee Cancel An easy way to apply the same settings to each day part is to highlight the day part that contains the settings that you want to copy then simply right click and drag it to the day part that you want to change TK Operations Manual Editing Day Part Scheduling 12 Editing Order Screens The Edit Order Screens window is accessed by clicking on the order screen icon in the toolbar or by selecting Edit gt Order Screen from the main toolbar This screen is used to make changes to the order screen that the customer views Order when placing their order screen Icon Display Options Show Line Item Prices This menu will allow you to enable a Edit Order Screen depending on POS or disable line item pricing if you choose This m Display Options f1 Item Description 1 function is typically disabled if M Show Tax Prices 2 Item Description 2 prices for the meals or dinners Show pee Prices 3 Item Description 3 and the price for the drink comes SHS etree l M Show Total Soreeri up The customer may be misled into thinking that the drink is free with the meal and can lead to confusion otal screen Delay E Apply E xit Show Total Screen as seen on page 21 is optional If you Cancel disable the total screen your suggestive selling will be limited Breakfast Message lf Vehicle Detect is not et A Sausage Biscuit Only 996 enabled as
16. Pad Statistics and ASCII Pad Data These reports are very useful in helping you get the most value out of your OCB and your drive thru operation POP Tracking Report POP Tracking Report Suggestive Sell Summary Pad Statistics ASCII Pad Data This report may be viewed in spreadsheet fom allowing you to examine information such as Record Number Period Ending Graphic Name Display Count and Hit Count BEF Suggestive Sell Summary Report c Program Files Tk FrontEnd Profiles Store2001 Stats Suggseugg_ 200303 Period Ending Sgt EE 7 F Pt TK Operations Manual 03 18 2003 22 10 00 mf ers ipg 0 03 18 2003 22 10 00 curlyties ing jpg z 0 0371872003 22 10 00 coke p B 0 03718 2003 22 10 00 shakes all jog 23 i 03 78 2003 22 10 00 greatchoice jpg 2 0 Statistics amp Reports Suggestive Sell Statistics 30 Statistics amp Reports Pad Statistics When you select Reports from the main toolbar a drop down menu will open allowing you to view reports that are gathered by your Techknow OCB The reports that you may view are POP Tracking Reports View Help POP Tracking Report Suggestive Sell Summary Pad Statistics Suggestive Selling Pad Statistics and ASCII Pad Data These reports are very useful in helping you get the most value out of your OCB and your drive thru operation ASCI Pad Data Pad Summary Report This report is submitted in spreadsheet form detailing per car information
17. The DFP 300 LCD display is quite heavy please use caution when lifting to avoid injury or damage to the DFP 300 TK Operations Manual Removing The DFP 300 Flat Panel Screen 36 DFP 300 Wiring Diagram using AccessWare Box Serial Con nection Not To Scale Vehicle Detect Box 1 Outside To Speaker Post Vehicle Detect Box 2 At Drive Up Window RG58 Vehicle Detect ow UEEETIITII e gt CANANIM HOST o 0 w PWR PWR Optional Monitor CAT 5 Cable from OCB Primary Order Taker Register with Serial Connection Not To Scale TK Operations Manual Wiring Diagram using AccessWare Box 37 DFP 300 Wiring Diagram using AccessWare Box Ethernet Connection not to scale Optional Vehicle Vehicle Detect Box 1 Outside To Speaker Post Detect Box 2 At Drive Up Window RG58 Q Vehicle Detect Cab RG58 le Vehicle Detect Cable Typical POS Hub KEENT a XL XO XG Xp OX XOX a Ww mal Plugs into open port Cat 5 Cable Primary Order Taker Register with Ethernet Connection Not To Scale Cat 5 Cable Optional Monitor TK Operations Manual Wiring Diagram using AccessWare Box 38
18. ains your TK3000 front end software and then you are ready to load the graphics Please see the Loading Item Pictures and POPs chapter of the TK3000 Operations Manual for instructions on loading the Item Pictures into the TK3000 Front End Microsoft Internet Explorer A Microsoft Internet Explorer Thank vou For your registration submi Please wait a moment while your data This Form is being submitted using e mail Submitting this Form will reveal your e mail address to the recipient and will send the form data without encrypting it for privacy You may continue or cancel this submission HECHKNOW Order Confirmation Systems Fat Arby s Graphics full Choose the type of graphics that you need below Item Pictures BEEF N PROVON ONE e fy past Beef is Ocen Roasted Darly wo it s Tender Juicy and Tas stit Great mens amet RAKING VV Order Confirmation Systems Products Sales Contact Customers a aaa aaa aama Arby s Item Pictures foul Please select the group of Arby s Item Pictures that you wish to download Item Picture Categorie Combos Arby s Item Pictures JAT oa Combos Entrees peer scroll to the bottom of the page to download the Combos Item Picture library if pou do not see the Item Picture that pou are looking for and have a picture that can be scanned please contact us and we will make an item pic seit r pou equests to webmast ae iy a Gia
19. aler or local power company This product is equipped with a 3 wire grounding type plug a plug having a third grounding pin This plug will only fit into a grounding type power outlet This is a safety feature If you are unable to insert the plug into the outlet contact your electrician to replace your obsolete outlet Do not allow anything to rest on the power cord Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result in risk of fire or electric shock Never spill liquid on this product 10 Except as explained elsewhere in this manual do not attempt to service this product yourself Opening or removing covers that are marked Do Not Remove may expose you to dangerous voltage points or other risks Refer all servicing in these cases to service personnel 12 Unplug this unit from power and refer to qualified service personnel under the following conditions a When the power cord or plug is damaged or frayed b If the product has been dropped or the cabinet has been damaged c If the product exhibits a distinct change in performance indicating a need for service 13 Caution Do not remove back cover risk of electric shock may occur TK Operations Manual Safety Instructions 4 OCS 300 The Techknow OrderSmart Order Confirmation System Drive Thru Order Confirmation System DFP 300 The Techknow drive thru OCS
20. ay Problems My display is Check the power Power is off Restore Do an update then if that completely black indicator light on the power to display does not resolve the back of the unit If light Check breakers and problem call Techknow is not on go to step 2 outlet Service Support Center if light is on go to step 3 My display is Check the power Power is off Restore Do an update then if that dim indicator light 8 on power to display does not resolve the the back of the unit Check breakers and problem call Techknow If light is not on go to outlet Service Support Center step 2 if light is on go to step 3 My display is Call Techknow Service half black Support Center My display is Check the P O S Make sure that P O S is Call Techknow Service not showing connection outside configured properly If orders Make sure that all applicable send downline load the menu to our system from your POS PAN do a sign board test Support Center connections are tight and not loose TK Operations Manual Troubleshooting Solutions To Common Problems 32 Technical Specifications DFP 300 Electrical Requirements Voltage 100 240 VAC Frequency 50 60 Hz Current 1 5 amp Max Specifications Display Color TFT LCD Size 17 0 Diagonal Resolution 1024 x 768 pixels Luminance 1400 nits Operating Temperature 40 60 C 40 140 F Dimensions 16 x 12 5 x 7 Communication
21. ayPart Scheduling Pla ES Apply Exit Cancel FA Friday H Saturday h Sunday To access the day parts that you want to change simply click the symbol beside the name of the day part A drop down menu will appear that will allow you to make changes to the breakfast lunch dinner and closing day part times When the day part is highlighted it will display the time associated with that day part To change the time highlight the time and enter the correct time for the change For example for 9 00 pm simply type in 0900 and then click the AM or PM arrows or type AM or PM The colons will go automatically in place If you do not want the changes that you have made to take effect click Cancel Once the correct time is entered in click Apply then Exit If the program asks you to save changes choose Yes This screen is accessed by clicking on the Day Part icon in the icon toolbar or selecting Edit gt Scheduling on the main toolbar This screen will allow you to change the POP times for any and all day parts Click on the day that you want to change then click on the day part needed to change This will allow you to see the current time format for the particular day part Sa Edit DayPart Scheduling im Fa E Week g Preakfast Lunch Dinner i Closed Fiy o oy Breakfast 3 Lunch 7 be Dinner 7 Closed H Saturday EER a
22. chance to read the entire message A good rule of thumb is to be able to read the entire message twice before the OCB starts showing POPs Si Edit Pre Sell Message X Pre Selling Icon Highlight the line that you want to Message Lines change The text H TETEA a T m aor ve i Coc rt tebe E ET ome ier at shel the editing box Preview window Insert line places a new line after the line that you have highlighted within your message Editing Box This area is used to l type a line of your To Our Restaurant message To Our Restaurant Remove line deletes the Add line places __ ys Add Line Insert Line Remove Line line that is highlighted in new line at the end i the Message lines of your message E Drifting Text Delay to POP s window ange Text Color Change Back Ta This area controls the time in seconds that your pre sell message will be Apply Exit Cancel shown before starting the 1 POP slide show To change the entered time click the down arrow and select the time that you If you want the pre sell message to drift across the screen check this block If not uncheck this block This will leave the message centered on the screen and it will not move Select to apply the Select to cancel the want to use changes that you changes that you Changes the text have made have made color See page 14 Changes the background for instructions
23. ck the Customers button on the navigation bar on the main page Customer Login bs Step 2 When you get to the Customers page click the logo for your franchise password is required to access your franchise Call 1 800 427 1166 to obtain your franchise password Please select your franchise below a eee ICN OVY br a f Ord stems Products Sales Contact Custom Welcome to the future of quick service Techknow Incorporated offers a complete bundled solution for your quick service restaurant operation More than For your drive thru we offer our OCS 300 Drive Thru Order Confirmation System For the frant counter justa our FCS 100 Front Counter Order Confirmation System For the drive thru window our ETS 100 Drive vendor Thru Event Timer To learn more about our products click the graphics below Techknow ETS 100 TimerSmart Drive Thru Event Timer System is a partner in the quick service industry working to increase profits and service for Ocs 300 OrderSmart 1 33 Drive Thru stama Order Confirmation System FEeS 100 OrderSmart Front Counter Order Confirmation System I IF 2004 Techknow Incorporated All Rights Resened l l My Computer International Popeye s Step 3 iC Braums ire a Back Yard Burgers a Dairy Queen a e Kentucky Fried Hardee s Harvey s 3 ee Chicken Ke
24. cree sees EA E E EEEE E A E E E E E A 32 Technical SO SCI CATIONS sisaan AAE RE AE r Ra S 33 PORC OLGO Dere E E EE EEE 34 Care VS NGOS sensone rna a N e EE EASE 39 Removing the DFP 300 i caeisestsacsuencticeadaedienttncrstiaateneeuese seen S S Oa GDS NEEE NEE NERE aa EE EDE e ENEDES REE 36 IV Diagrams DFP 300 Wiring Diagram using AccessWare Box Serial ccccecccceeeceeeeceeeceeeeseeeeseeseeeeseeeseeeseeees 37 DFP 300 Wiring Diagram using AccessWare Box Ethernet cccccccsecccseeceeeeeeeeaeeeseeesseeesseeeseees 38 Copyright 2003 Techknow Inc All rights reserved This manual may not be copied photocopied reproduced translated or converted to any electronic or machine readable form in whole or in part without prior written permission of Techknow Inc TK Operations Manual Index 2 About Your DFP 300 Thank you for your purchase of a Techknow DFP 300 Order Confirmation System We think that you will be pleased with the features and performance of your DFP 300 The DFP 300 utilizes DirectView technology which allows the display screen to be 100 viewable even in direct sunlight A durable impact resistant shell protects the display from damage The DFP 300 takes the place of your existing ordering location in the drive thru It is activated by the same loop detector that controls your headset system Until a vehicle pulls up the pre selling screen will be active This pre selling screen can be easily
25. d graphics This feature is extremely useful for pushing those slow selling items Totals are displayed clearly and boldly for the customer enabling them to have payment ready before reaching the service window Customer service speed is also enhanced allowing more cars to be serviced during heavy time periods Your new DFP 300 is constructed of a sturdy stainless steel frame enclosed by our exclusive Durashell outer cabinet This construction will withstand hits gashes and extreme temperatures This rugged and durable shell ensures that your DFP 300 will continue to work for you throughout the rigors of the industry To maintain your DFP 300 appearance and performance please keep and use this manual as a valuable reference For your convenience you may download a user s manual update your OrderSmart software download new item pictures at our website www GoTechknow com TK Operations Manual About Your DFP 300 3 Safety Instructions Or ul BR W N e Please read all of these instructions and save them for future use Follow all instructions amp heed all warnings marked on the product When cleaning first unplug from power supply See page 30 for complete cleaning instructions Do not use product near water Do not block or cover any slots or openings This product should be operated from the type of power source indicated on the marking label If you are not sure of the type of power available consult your de
26. ect OCB Display Onerntatian Terminal Incised3O BT Enable the OCB s Incisedg01 Lt BT vehicle detect system e Sample Text by selecting Yes to Fe enable the vehicle detect No to disable the vehicle detect system Selecting this will Selecting this will put your OCB in put your OCB in portrait mode landscape mode Select Exit to close this window Select Apply to save Select Cancel if you the changes that do not wish to save the you have made in changes that you have this window made in this window TK Operations Manual General OCB Settings 10 About TK3000FE When you select Help gt About from the main toolbar or click the Help Icon a new window will open This window will allow you to learn exactly what the TK3000 system is and how it can benefit your business This can also be used in determining which version of the TKSOOOFE software that you are currently using fq About TK 3000 FE p TK3000FE Version 2 0 1 Thaisa Contig Tool tor the Techknow 3S000L Orrve Thru Order Confirmation Board System This system offers a dynamic POP slideshow automatic suggestive selling 25 character descriptors for ordered items and Pad Time Statistics foreach order Warning Unauthorized use or reproduction of this sottware i strictly prohibited System Inia TK Operations Manual About TK3000FE 11 Editing Day Part Scheduling 4 Edit D
27. ee eten tens arene en anne eee rman irre eee eee nner een er 12 Editing Order SClCG IN sssssersessernesnsan kinoene nnvs carie ikosna nnana naaa Eea SANAGA E EEANN a EEE Eiis EANNA Udaan de randas 13 CUMMING FOP EUNIS oean R E R E E S 14 15 Checking POS Settings esc sgn totter cers totes se cca rharceceeltetlterszssoes atime tergected sure btisstesegenes kee ae teimemowisiidlesremese 16 Changing Pre Selling Message aii cceiasicecniladsnanindescncrwaraczeralosed tinnaateddceatnddetouxedanendadsapkeddeusbamaeceteralsnehewcteus 17 18 Loading Item Pictures and POPS eee eee een nee enn eee nee ee eee e Ea ia eee 19 Downloading ltem Pictures and POPS iscsi ceciosaciewertioscunnnndutdsauadceadentstuedsauadaaneapemuiddeateneourenvdaecuaneuniese 20 22 P UNO PONG Sesa ee ee ee E S 23 25 EGNAT MONU NO e E E E E E E E E EE E eocarnetnneasncieanebes 26 Editing Suggesive Sals ieee eee ee eee oe er ee e a Ea a meee eo ee ee OEN RANEREN 27 Communicate WIN ME OCB rera a EE E E E E en ee eo nene ee 28 Statistics amp Reports POP Statistics REpoOrt cc ccccceccseeceeeeeeeeeeeseeeeeeeseeeseeesseeteeeeneeeeeeseeeeeeteeeeseees 29 Statistics amp Reports Suggestive Selling Statistics REPOrt ec cecccseecseeee cece eeeeeeteeeteeeteeetseeeeeenaes 30 Statistics amp Reports Pad Statistics Report ccc cecceecceecceeeceeeee cece eeeeeeneeeseeeeeeeseeseeeeeeeseeeeeeeseeeeeees 31 II Troubleshooting and Preventative Maintenance TOUDIOS NOON ccs s
28. kiosk works in your drive thru using a 17 LCD screen mounted in portrait mode The OCS utilizes up to 5 full screen POP graphics to tantalize the customer at Point Of Purchase When the customer places their order the order is shown with coordinating item pictures as well as running tax and total shown allowing your customers to confirm their orders as well as displaying a separate total screen with coordinated suggestive selling message and graphic AccessWare Controller AWC 100 The Techknow AWC 100 AccessWare controller acts as a hub connecting one or more devices in the drive thru to your pos system as well as allowing remote access to send updates to the outside display and gather statistics from it Using a computer either in the store or remotely you can connect to the AccessWare controller and retrieve statistics that are collected by your OrderSmart Order Confirmation Board You may use a laptop or desktop computer to customize and send changes to the digital flat panel in your drive thru either at the store from your office or from home This also allows remote viewing of your OCS Front Counter Order Confirmation System CFP 100 The Techknow front counter system is placed in front of your registers and works similar to the drive thru order confirmation board allowing your customers to confirm their orders as well as displaying a separate total screen with coordinated suggestive selling and full screen POP graphic
29. l Getting Your Bearings 9 General OCB Settings When you select Edit gt General Settings from the main toolbar mm Store 0001 10 7 T F a new window will open This window will allow you to edit the File Edit Profiles Images general settings for your OCB including setting the OCB s IP address enabling the vehicle detect putting the OCB in portrait mode or landscape mode language settings and fonts General Settings Menu Items Order Screen POPS SlideShow POS Pre Sell Message Scheduling This your OCB s current IP address which is set using profiles See page 15 Suggestive Sales IP address for communicating with your OCB WARNING Do not change this setting unless directed to do so by a Techknow service representative or you fully understand what IP address is needed Using an improper IP address will not allow you to communicate with your OCB Si General OCB Settings This will allow you OCE Language Selection to have your OCB Bogue display text in English or a different language F Address wirrent IPF Address 10 77 77 59 Enter new IP Address E EOE EAH Terminal Plesclais This will allow you Roman to select different JCP Modem fonts that you have ama Fonts loaded on your Enable OCB Vehicle Detect System fe es C Ho 45 Senf i computer to be MS Sans Serf e a FreeHand 9 Symbols used by your OCB Sel
30. ly customized as shown on page 14 to reflect your own message i e Make Your Soft Drink A Float For Only 45 color scheme Make Your Soft Drink or other preferences alasa Feria Asi Confirm Order Here The POPs How They Work When a vehicle pulls up to your Techknow Order Confirmation Board your OCB begins to display high resolution true color POP coda Ta graphics These graphics are configurable me ees in each of the four business day parts as We shown on page 10 of this manual The i i i POPs are an excellent marketing tool and Ow will help you boost your average check It is recommended that you change your POP PU ayn scheduling at least once a week to Have maximize your OCB s marketing power lee Cream The POPs shown are generic and may or may not have come with your Techknow 3000 OrderSmart system Techknow OCS Overview 6 Techknow OCS Overview continued The Order Screen How It Works When the order taker strikes the first key on the register the order screen will appear Our software translates your POS short codes into 25 character text descriptions 1 Bacon Cheeseburger 2 Medium Fries 1 Medium Drink 1 Chicken Sandwich Customers will see their special grill orders in highlighted red text Individual item l OO 39 pricing is optional Along with the text fy E Total and Tax are descriptor AE po clearly displayed a FULL COLOR ITEM PICTURE is also dis
31. mp Comments e 5 T Item Pictures Please choose the download that you Page ERRE want to make Monthly POPs Cookies must be enabled in your browser to allow you to store your choice and bypass this form in the future Ve gt Reset Form 2004 Techknow Inc All Rights Reserved Downloading Item Pictures and POPs 20 Downloading POPs and Item Pics Step 5 After you have submitted the form you will get a Thank You message Click the OK button and you will then get another message stating that the form is being submitted by email Click OK Step 6 You will now be on the graphics page for your franchise On this page you may download the latest item pictures and POPs for your Techknow system If you want to download item pictures click the sample order screen or the title Item Pictures To download the POPs click the sample POP or the title POPs Step 7 To download the item pictures please click the category that you need The categories may differ than those shown here When you reach the category that you want to download view the thumbnails of the Item Pictures contained in that category If there are a large volume of item pictures in that category the item pictures will be divided into sets Insert a blank floppy disk in your disk drive and click the download button When you are finished take the floppy disk to the PC or laptop that cont
32. ntSizeItComba nd all graphics een ee shoes r Market Fresh Fi Clu are mio Se ly urly Fries ss Curly Fries Curly Fries Italian Beef Provolone camba Large Regular Pot Roast Sandwich Pot Roast Sandwich de Combo Medium cu rly Combo aama Il Curly Fries ries Market Fresh Five Star Italian Be one Clu p Bee ombo Small Co abe pts ei ah ar Fi Fries emer Italian Beef P ne Pot Roast Sandwich E Combo Large Curly Fries EN ey Pot Roast Sandwich Combo Small Regular Note When you install the Combos Item Pictures on your system the new files will automatically overwrite any old files with similar names on your system This insures that you have the most recent item pictures available Please refer to the Readme file for installation instructions Download TK3000 item Pictures TK Operations Manual Downloading Item Pictures and POPs 21 Downloading POPs and Item Pics Step 8 To download POPs click the POP Arby s POP Graphics graphic on your franchise s graphics page Please scrollto the bottom of the page to download the POP Graphics library The POP download page will show If you do not see the POP that you are looking for and have a picture that can be scanned thumbnails of the POPs divided into sets please contact us and we will make a POP to add te the POP Graphics library similar to the page shown Locate the Wien ape pias Se Saget al arap pioi sesuee set that you want to download
33. ntucky Fried Chicken Max menn ert oR aaa Krystal asem McDonald s Taco Bell Al corporate logos are registered trademarks of their respective franchises Hamburgare Wendy s Explorer User Prompt j x j Script Prompt When you click your franchise s logo you will be asked for the pease enter your password franchise password Simply enter the password in the box that _ Eme opens and click OK If you do not know the password or your ro password does not work call 1 800 427 1166 Step 4 After you have entered the correct password you will be presented The information transmitted by this form is confidental and will only be used by Techknow Inc to inform about upcoming promotions and notifying when new graphics are posted Please fill in the required fields noted with an asterisk Then choose the download that you wish to make First name Graphics Request Form with a form if this is your first time to this part of our website After you have filled out this form once you will not need to reenter it on your return visit Please fill out all of the fields on the form If you make a mistake click the Reset Form button and start over Fill out all of the fields on the form and click the Submit Form button TK Operations Manual 7 Street Address m mi D Questions a
34. o find the POP that you want is to enter the first letter of the POP file name For example to get to the JumboSizelt POP enter the letter j Click this button to remove the selected image from your POP Sideshow Click this button view the entire list of POPs listed in a simulated Slide show Preview window When you have finished making your POP selections select Apply to save your changes If you do not want to save your changes select Cancel and you will return to the main screen You may also select Exit TK Operations Manual Editing POP Settings 15 Checking POS Settings When you select the register icon in the icon toolbar or select Edit gt POS from the main toolbar a warning window will open In most circumstances you should not need to access this area WARNING Any change that you make in this area may cause your Techknow OCB to not work correctly When you place a call to our service department a technician may ask you to look in this section to check settings TK_FrontEnd Waring Changing these settings could result in the malfunction of your OCE Do not change these settings unless you know what you are doing POS Name Compris gt This menu allows you to select from POS Software Yersion various POS suppliers The POS that your restaurant is using should be already in the box If itis not a Techknow support technician may Video Til Mask Registers
35. ontEnd Fle Edt View Favorites Tools a SD QuickTime al Ee I Swish 1 51 BackUp Profiles TK Screens E A aa H _ Profiles H E TKSereens YL TkK2500 B Token 2 C Uninstall Information Pe WaveL PicePic faa windows Media Player eae TK3000FE TK3000 Front End So i came After the TK3000 Front End Tevhknow iha P software has loaded a splash _ S cre en will app e ar and stay Warning Unauthorized use of this product is strictly prohibited on the screen for about 5 l seconds and then it will File om Profiles ia Tools Reports View Help disappear You will then see Lei Tf sl the TK3000 Front End desktop screen Please My Computer continue to the next page to learn how to use the TK3000 Front End desktop to maintain your Techknow OCB Status 62322003 8 20 AM Us TK Operations Manual Getting Your Bearings 8 Getting Your Bearings continued The Toolbar The first step in utilizing the TK3000 Front End is to familiarize yourself with the toolbar and icons and what they mean The Main Toolbar Can be used to exit Allows you to view Allows you to the program rather profiles on the OCB update the OCB Use for viewing System Config Files than clicking on the see page 20 for can also remove This function is mainly for Techknow X at the top right information on using the icon toolbar if use in diagnosing your OCB corner of the screen profiles desired iM
36. played Nabe TOE this feature is patented Your Message Here epee d by Techknow Screen Message The Total Screen How It Works When the order is totaled the total screen appears showing the grand total The customer is also enticed to add on to their order by suggestively selling a forgotten item with text and graphics This process is handled entirely by our software removing the responsibility from your employees OrderSmart also records each time that someone adds an item to their order from the total screen helping you track the results 1 No Lettuce up to 23 lines 2 Jumbo Hot Dog of text WITHOUT scrolling System operators have control over suggestive sell messages and graphics as shown on page 21 This feature is extremely useful for pushing those slow selling items Complete Your Meal With A Refreshing Ice Cream Cone dki Totals are displayed clearly and boldly for the customer enabling them to have payment ready YOUR TOTAL IS before reaching the window Customer service speed is also enhanced allowing more cars to be served during heavy time periods TK Operations Manual Techknow OCS Overview 7 Getting Your Bearings Getting Started To begin using your TK3000 Front End software open the program files folder and open the TK Front End folder Once the TK Front End folder is open you may click the TK3000FE exe icon and start the TK3000 Front End software BN TK_ Fr
37. rder Confirmation System is an excellent investment in your business To help you succeed and get the most of your investment check our website frequently for updated graphics Your customers will be informed about all of the exciting happenings in your business If you need technical assistance with downloading graphics for your Techknow OCS please call 1 800 427 1166 and ask to speak with Techknow s Graphics Department TK Operations Manual Downloading Item Pictures and POPs e 22 Editing Profiles When you click the Profiles icon a new window will open allowing you to edit the store profiles that are used by the TK3000 Front End software to run your OCB Note When you retrieve information from your OCB you are retrieving the file names of the graphics that are being used along with other settings from the OCB not the actual graphics Edit Profiles Adds a new profile to your TK Front End 2U Edit Profiles Allows you to rename the selected profile in the preview window Rename Selected Profile Delete Selected Profile BackUp Protiles Restore Profiles Allows you to delete the selected profile in the preview window Allows you to backup your profiles to a floppy disk or your hard drive Allows you to restore a previous profile from a floppy disk or your hard drive Profile name is listed here Exit or Cancel your edit profiles session if Store2001 Storez002 S
38. rink jpg Drink TRUE l TRUE codes into 25 character LGFRIES Large French Fries jumbotries jpg Side TRUE FALSE 7 MODRIMK Medium Soft Drink drink jpg Drink TRUE TRUE maximum text descri pto rS MUSICED Music CD GreatChoice j ipg Special TRUE FALSE ORANG Regular Orange Juice ojjpg Drink TRUE FALSE as well as assigning other SMORINK Small Soft Drink inking Drink TRUE FALSE TACO Regular Taco tacos jpg Side TRUE FALSE parameters with that ttem when it is ordered HE Dr cheeseburger i iE al ree ia ali izelt jpg TRUE Appl Exit a MAAN Short Descriptor ae ae Mak mnie Add Menu Items Item Picture Preview Associated POP L Track Item Window Item Picture Went Menu Menu Long Descriptor Item Family Show Item Add Menu Items Window Menu Menu Button Associated POP Preview Window Short Descriptor This is the code that is used by your POS system It can be downloaded from the POS as shown on page 22 of this manual or entered manually by clicking the Add Menu Items button at the bottom of the window Long Descriptor This is the text that will be shown on the Techknow OCB when a customers orders an item Image This is the picture that will be shown when the customer orders an item Family Menu This option is used for suggestive selling For instructions in using this option see page 21 of this manual Show Item Menu This option can be set to true or false If you want the long descriptor to be shown
39. rofiles Selects all profiles listed in profiles window Select All Backup Exit Backs up selected profiles into folder selected in the navigator window Backup completed successfully After backup is complete you will see this window pop up Select OK to close the window Restoring A Profile When you click the Restore Profiles button a window will open Navigate to the BackUp folder in your TK Front 2 x End folder on your computer s hard H drive and select the profile that you want to restore to your TK Front End d Click the Open button to load the Histo profile i Desktop My Computer ce ie My Network P Siei Filename Store2001 tkp Files of type TK Profiles tkp Cancel Open az read only A TK Operations Manual Editing Profiles e 25 Editing Menu Items When you click the Edit Menu Items icon on the icon toolbar or select Edit gt Edit Menu Items from Menu Items Icon M Edit Henu Items Piei Es the main toolbar a new window will open This HERGR Cheeseburger cheeseburger j JumboSizettjog COFFEE Regular Cottee coffee cup jpg Drink TRUE FALSE window allows you to DELICHKH Deli Chicken Sandwich delichicken jpg Entree TRUE DeliChicSand jpg TRUE H TOG Big Dow hotdog jpg Entree TRUE FALSE ch a n g th P O S S h O rt ICECREM Ice Cream Cone icecreamcane j Dessert TRUE IceCreamCone TRUE LGDRINK Large Soft Drink d
40. s TK Operations Manual Front Counter Front Counter OCB OCB Drive thru Register A Drive Thru Pad 2 Event Timer Drive thru Register B AWC 100 AccessWare Controller Drive Thru Order Menu Confirmation Board Board Drive Thru Event Timer TFP 100 The Techknow drive thru event timer can be mounted at your second drive thru register in your drive thru displaying information that notifies you and your employees about the status of your drive thru operation Statistics that are shown are Current Pad Time Average Time for Period and Percentage of Goals Met The timer is color coordinated to help you quickly determine status using green yellow and red numerals OCS 300 5 Techknow OCS Overview The TK3000 Front End application is a fast powerful tool to help you operate your Techknow Order Confirmation Board As soon as you start the TK3000 Front End you will be presented with a window that allows you to make changes to your pre selling message pops day part scheduling and many more In order to get the most use out of your TK3000 Front End we recommend that you study this user s manual thoroughly and keep it within reach for easy access later Confirm Order Here TK Operations Manual The Pre Selling Screen How It Works Until a vehicle pulls up to your Techknow Order Confirmation Board the pre selling message will be active This pre selling message can be easi
41. s Interfaces Network 10 100 10BT 10B2 Ethernet 55 11 16 Ship Weight Screen 42 Ibs Ship Weight Entire System including screen 115 120 Ibs TK Operations Manual Technical Specifications 33 Points Of Contact Mailing Address Techknow Inc 393 Mayfield Rd Duncan SC 29644 Website www gotechknow com Email info gotechknow com Service Email service gotechknow com Service Hours Of Operation Regular Hours Monday Friday 8 00 AM 5 00 PM Eastern Standard Time Extended Hours Monday Friday 5 00 PM 10 00 PM EST Saturday 9 00 AM 5 00 PM EST Toll Free 800 427 1166 TK Operations Manual Points of Contact 34 Care Instructions One of the easiest and most overlooked tasks in maintaining your Techknow COD is cleaning your window flat panel screen and Durashell outer cabinet Just a few minutes of cleaning every couple of weeks will help keep your Techknow OCB looking good and will extend the life of your OCB Cleaning Your Techknow OCB Confirm Order Here Step 1 Use your Manager s Key to unlock Lexan screen Turn key counterclockwise to unlock eels Step 4 Clean both sides of Lexan screen with lukewarm water Clean Durashell with lukewarm water and mild soap if needed DO NOT use any abrasive cleaners or scrub pads on Lexan screen or Durashell cabinet After cleaning Lexan screen allow to air dry or dry with a soft cloth then install back into kiosk
42. s you to change POPs Icon for any day part as well as any day of the week SW Edit POP Settings Ex This system will allow you to choose as many Day Parts POP SlideShow Edit SlideShow as five POPs to be displayed but 3 POPs are 3 i Inson Image a CECEETTI Friday Aone H Saturday H Sunday View Selected Image C View POPs ina Slideshow the most common Please keep in mind that the POPs are a vital 1O0 default jpg part of your OCB The POPs are recommended ee to be changed at least on a weekly interval ances HappyH oliday jpg Hiring ENGLISH jpg Hiring S PANISH jpg This will benefit your restaurant by allowing the customer to see something different each time they pull up to your speaker post lceCreamCone pg JumboSizelt jog LookHere jpg Apply Exit Cancel Day Pa rts a Edit POP Settings em E First step in changing Day Parte POP SlideShow Edit SlideShow the POPs is to select a POP Sideshow The POP library is Image Remove E sae Image i which day of the a Imb E fesse displayed epee the i week click the oa D TIS View Selected Image Image menu an may e View POPs in a Slideshow used to select the POP symbol to move B Friday perezi Breakfast down to the day part Lunh that you want shown A i Dinner that you want to eset oe oe sample of the POP that change SE co HangENGLSH bo is highlighted will be Next when the Lunch e shown in the previe
43. shown on page Lunch Message 7 Total Screen Delay can Don t Forget Value Size Il a J be customized by the number aaa OR Thenk Dinner Message m ee iio yor want the 7 Try Gur Family Meal Combos otal screen to remain displayed before the OCB starts the pre selling screen again Try Our Family Meal Combos The message that is displayed at the bottom of the order screen can be customized for each day part quickly and easily Simply select the area below the day part that you want to change type in your new message keep in mind that the message is restricted in length and will automatically stop typing if the message is too long Once you have entered your message select Apply This same process is repeated for each successive day part Please keep in mind that each customer will see these messages so you can really use this message effectively Anything in the store that may be high profit or slow moving this is a great opportunity to reach your customers When you have finished making any changes that you want to make click Exit The software will ask you if you want to save changes if you want to save your changes select Yes otherwise select No TK Operations Manual Editing Order Screens 13 Editing POP Settings You may access this window by clicking on the Slide Show icon or by selecting Edit gt ni POPs Slide Show on the main toolbar Slide Show Edit POP Settings allow
44. such as the check number the time on the pad the greet time the time off the pad and the order total A sample report is shown below The information that is available is dependent upon your POS and the number of loops that you have Pad Summary Report C Program Files TK_FrontEnd 030424 030428 pad Check On Fadi Off Padi Padi Time Order Total On Pad2 Tender Total Total Difference Off Pad2 Pad2Time TotalTime a a 1 76 2003 04 24 11 57 2003 04 24 11 30 6 72 2 f 2003 04 24 11 44 2003 04 24 11 50 4 70 3 78 2003 04 24 11 11 2003 04 24 11 32 8 55 4 79 2003 04 24 11 24 2003 04 24 11 31 9 60 5 80 2003 04 24 11 86 2003 04 24 11 145 10 89 6 81 2003 04 24 11 52 2003 04 24 11 85 8 00 f 82 2003 04 24 11 53 2003 04 24 11 68 3 20 8 83 2003 04 24 11 33 2003 04 24 11 63 12 54 9 84 2003 04 24 11 25 2003 04 24 11 32 2 45 10 85 2003 04 24 12 26 2003 04 24 12 35 4 06 11 86 2003 04 24 12 32 2003 04 24 12 54 3 20 12 87 2003 04 24 12 23 2003 04 24 12 4 27 37 13 88 2003 04 24 12 14 2003 04 24 12 47 4 91 14 89 2003 04 24 12 11 2003 04 24 12 27 5 60 15 90 2003 04 24 12 38 2003 04 24 12 83 9 39 16 31 2003 04 24 12 35 2003 04 24 12 41 3 20 17 92 2003 04 24 12 18 2003 04724 12 34 10 46 18 93 2003 04 24 12 2003 04 24 12 29 2 60 19 93 2003 04 24 12 7 2003 04 24 12 51 12 71 20 94 2003 04 24 12 26 2003 04 24 12 37
45. torez003 Storez004 g Store 000i File Edit Profiles iif Profiles Icon List of store profiles Store OOO Store 000Z Store 0003 Store O04 10 77 7r 59 10 77 rr 59 10 77 rr o9 10 77 rr 59 IP address for communicating with your OCB WARNING Do not change this setting unless directed to do so by a Techknow service representative or you fully understand what IP address is needed Using an improper IP address will not allow you to communicate with your OCB Adding A New Profile If this is your first time running this program you will need to create a profile of you Order Confirmation Board Please provide a name by which your Order Confirmation Board will be known to you and specify its IP Address Enter the name of the new aU Add a New Profile a x m New Profile profile that you want to make For example if your N Profile Identitiy IP Address restaurant s national store IP Options Use New IP Address Use Existing IP Address ig you want to use an existing number is 2001 Then simply enter Store 2001 Enter the IP Address that you need to communicate with the store s OCB Generally use the 10 77 77 59 10 77 77 59 10 77 77 59 Store2004 10 77 77 59 Cancel IP Address for this new profile click the radio button beside that option If you want to make a new IP Address use the default setting default se
46. tting of 10 77 77 59 TK Operations Manual Editing Profiles e 23 Editing Profiles continued Renaming A Profile When you click the Rename Selected Profile button a window will open Simply type the name that you want to use and click OK MA TK Fromind B Edit zi I ddae Please enter the new name of the profile Cancel Renas Sele Delete Sele Store 1234 BackUp Protiles Restore Protiles Exit Cancel Deleting A Profile When you click the Delete Selected Profile button a window will open This window will verify that you want to delete the selecting profile Click Yes if you want to delete the profile Click No if you do not want to delete the profile Click Cancel if you want to cancel the delete selected profile operation Are you sure you want Eo delete this profile Rename Selected Prot paaa cen Delete Selected Protil BackUp Protiles Restore Protiles Exit Cancel TK Operations Manual Editing Profiles e 24 Editing Profiles continued When you click the Backup Profiles button a window will open Backup Profiles You may backup the selected profile by navigating to the BackUp folder in the TK Front End folder on your hard drive Storez00 Storez00z Storez0U3 Storee Ube yc EJ Program Files 3 TK FrontEnd fe Backy p Navigator window Profiles window BackUp Protiles Restore P
47. w v Dinner correct day is ee window This screen will x r Ees Sunday highlighted click on e Seka allow you to see the a a MA err Lunch the first spot below Fie POP as the customer me eve will see it Image in the POP Slide Show menu TK Operations Manual Editing POP Settings gt 14 Editing POP Settings continued POP Sideshow Image Menu This is a list of the POPs that will be displayed to your customers To edit any of the POP selections click on the POP and make your new selection from the POP list below Current POP selected POP SlideShow rag Duration JumboSizelt jpg 2 default jpg a Default jog 2 100 default jpg Closed jpg Closed G jpq default jpg DeliChicS and ipa HappyH oliday jpg Hiring ENGLISH jpg Hiring SPANISH jpg lceCreamlLone po PumboSizelt pi J Look Here ipg Apply E xit Cancel Edit POP Sideshow Click this button to add the selected image to your POP Sideshow in addition View Selected Image to the 3 default POP View POPs ina Slidesho entries Click this button view the selected image in the preview window Fme Edit Slideshow Remove Image Duration time in seconds that the POP will be displayed Defauljpo lt j Mage file name Field to select a lt POP duration List of POPs in your POP Library that you may choose from Tip A fast way t
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