Home

Regional BGAN Satellite IP Modem

1. WARNING SYMBOLS USED THIS WARNINGS FOR THE SATELLITE IP TABLE OF CONTENTS INTRODUCTION 22000000000000000002000020000000000n00000 00000000000 0000 00000000 COVERAGE FIRST TIME SETUP uuusssonssssssssonsssonsssnnnsnsnnsnnnnnsnnnnsnsnnsnnnnssnsnnsnsnnnssnnnsnsannn 2 2 MINIMUM SYSTEM REQUIREMENTS AND SOFTWARE INSTALLATION 3 Satellite IP Modem Software Installation LAUNCH PAD QUICKSTART WIZARD QuickStart Wizard Overview Step Unpack the Satellite IP Step 2 Unpack the Satellite IP Modem Step 3 Connecting the Satellite IP Modem to your Step 4 Connecting Using Step 4 Connecting Using Step 4 Connecting Using Bluetooth Step 5 GPS Step 6 Rough Pointing to Satellite Step 7 Rough Pointing to Step 8 Rough Pointing to the Satellite Compass
2. Pointing Screen If Antenna Pointing is disabled the Pointing Screen will be bypassed See the Advanced Settings section for additional information Regional BGAN Satellite IP Modem User Manual 19 Follow the directions in the QuickStart Wizard for using this screen while going through the Pointing process GPS Validity Invalid Stored or Valid See the Global Positioning System Operation section for more details on GPS Point Antenna to These Settings Compass Direction and Antenna Angle to help orient the Satellite IP Modem toward the satellite Once this rough pointing is accomplished use the Signal Strength meter below to optimise the pointing direction Signal Strength This blue bar moves to the right as the signal received from the satellite gets stronger The numeric display to the right of the bar is simply a digital representation of the bar The orange peak hold bar at the end of the blue bar identifies the highest signal strength measured during antenna pointing and will help you optimise the pointing direction Use this display when fine tuning the Satellite IP Modem s orientation to the satellite Signal strength is only a relative measure of the satellite signal strength and may vary from location to location Switch GPS Antenna You can switch between an Internal and External GPS Antenna by selecting one of these two radio buttons Once you have made the change select the Apply button to imple
3. Reacquiring connection 110 Network service is not available Cell access barred Reacquiring connection Network service is not available Limited network service Reacquiring connection 112 Network service is not available Invalid position Reacquiring connection 113 Network service is not available Invalid position for the selected Service Provider Reacquiring connection Regional BGAN Satellite IP Modem User Manual Network connection failure because Modem was implicitly detached by the Network Network service not available due to lack of network resources Network service not available Network service not available Network service not available because cell access is barred Network service not available due to limited service Network service not available because the GPS position is not valid Network connection failure because the of an invalid GPS position Solution If the problem continues contact your Service Provider The spot beam is dark and cannot be illuminated for Regional BGAN service If the problem continues contact your Service Provider The spot beam is dark and cannot be illuminated for Regional BGAN service If the problem continues contact your Service Provider If the problem continues contact your Service Provider If the problem continues contact your Service Provider If the problem continues contact you
4. Upgrading Software No Local Copy Present E cal Coby Present cates seele anny este TROUBLESHOOTING 22u r00000r020000000000000000000000 00000000 00000000 000000000000 0000 000 29 GENERAL TROUBLESHOOTING cscccsccsssssssscsesessescesssesesssecssssesesssssecssssesssesecscsssssseseceseeeeessess 29 FAULT CODES a 34 GLOSSARY 1 43 Regional BGAN Satellite IP Modem User Manual lt Bean INTRODUCTION Your Inmarsat Regional BGAN Satellite IP Modem provides portable high speed data communications via satellite Using Always On technology you can remain connected to the Internet while only sending or receiving the data that you need at speeds of up to 144kbits s just as if you were sitting at your office desk The Satellite IP Modem works with your computer using one of three common networking connections Universal Serial Bus USB Ethernet or Bluetooth wireless technology While the Satellite IP Modem is very similar to other wireless data modems that you may be familiar with there are a few important operating differences to note Please read this user manual carefully to understand all the aspects of operating your Satellite IP Modem COVERAGE Regional BGAN Coverage Area The coverage map shows the region where satellite coverage is possible and indicates the general direction of the satellite relative to your position on the g
5. If the Battery Light is flashing amber the Satellite IP Modem is powered on and not connected to AC mains power If the Light is flashing green the Modem is connected to mains power and the battery is charging If the Light is green the Modem is connected to AC mains power and the battery is fully charged If the Light is flashing red the battery is low and is not charging Pointing Mode In this mode the Battery Light is lit along with the interface lights to be used as a bar graph to indicate relative signal strength The Light turns from red 16 Regional BGAN Satellite IP Modem User Manual poor signal strength to amber better signal strength to green best signal strength as the antenna is manipulated to get the optimum signal When the Satellite IP Modem is on battery power no AC Mains the Power Interface and Battery Lights will flash to conserve power SATELLITE IP MODEM ANTENNA PROTRACTOR When you are positioning the antenna during the Antenna Pointing process the protractor provides the current angle of the antenna so that you can adjust it to the Antenna Angle specified on the pointing screen 55 Reference the compass during the Antenna Pointing process to get the correct Compass Direction needed for the antenna The illustration shows an example of a South West orientation The compass can be affected when close to magnetic fields or metallic objects Regional BGAN Satellite IP Mod
6. Radio priority is less than threshold UT will attempt to reacquire connection Network connection failure due to rejection by the GGSN Network connection failure because the requested QoS was rejected by the Network Network connection failure due to invalid transaction ID Network connection failure due to unknown session manager error Network connection failure because network access is blocked Network access is blocked due to the user s priority Solution Verify that your Service Provider User ID and password are correctly set on the Network Settings screen If they are correct and the problem continues contact your Service Provider Modify the QoS settings and try again If the problem continues set all QoS settings to the default values and try again If the problem continues with the default values contact your Service Provider If the problem continues contact your Service Provider If the problem continues contact your Service Provider Network access is blocked The network will send the Modem a timer value and the Modem will attempt to connect again when the timer is complete If the problem continues contact your Service Provider You are blocked from Network access due to your network priority If the problem continues contact your Service Provider Regional BGAN Satellite IP Modem User Manual 41 Number and Er Solution Description 128 GPS fix is too
7. settings in your browser are disabled For Microsoft Internet Explorer select Tools Internet Options Connections LAN Settings and uncheck the box labelled Use a proxy server for your LAN For Netscape go to Advanced Preferences and select Direct connection to the Internet When complete please close your browser DO NOT FORGET YOU MAY NEED TO RECHECK THIS BOX ON RETURN TO YOUR OTHER INTERNET CONNECTION STEP 4 CONNECTING USING USB Connect the white USB cable to your computer and insert the other end of the connector into the Satellite IP Modem 2 check the active interface press and hold the SELECT button for a few seconds If the USB light flashes red then USB is already selected If not press the SELECT button once or twice as needed to change the selection to USB After a short pause the Satellite IP Modem will restart with the USB interface selected If the Satellite IP Modem is under battery power it will power down press and hold power button to reapply power gt Note When plugging in the USB cable for the first time you will see Windows installing a new driver for the device Regional BGAN Satellite IP Modem User Manual 7 STEP 4 CONNECTING USING ETHERNET 4 check the active interface press and hold the Ethernet SELECT button for a few seconds If the Bluetooth light flashes red then Bluetooth is already selected If not press the SELECT button once or twice as neede
8. 10 Step 9 Rough Pointing to the Satellite Antenna Step 10 Fine Pointing to the Satellite I Step I Fine Pointing to the Satellite 12 Step 12 Exiting Pointing Mode s0ssssuunnsssssusnssnssnnnssssesssunnnsssssunnusssssunusssssensunnnnsse 12 QUICK REFERENCE uss200s000ossesnnsensnnsssnnnsnnnnsnsnnnnnnnnnnsnnnnnnnnsnnnnnnsnnnnnnnnnnn 13 GLOBAL POSITIONING SYSTEM OPERATION Stored GPS Location ANTENNA CONTROLS AND Power Button POWER ee a aE Selhe Select Butin u na aa AN NARR Interface Lights Battery Light Satellite IP Modem Antenna Protractor 8a 11e IA A AEAEE A ETSE E Regional BGAN Satellite IP Modem User Manual V LAUNCH View QuickStart Wizardsissa Control ann NZ Upgrade Satellite IP View Pointing Security Management Fault Status Any current system faults or errors Network Settings Change Service Provider Login Information Advanced Settings Bluetooth Bluetooth Passkey Restore Factory UPGRADE SATELLITE IP
9. Mode Pointing Mode In this mode using the Satellite IP Modem Protractor and Compass and referencing the Pointing Screen for indications of signal strength you manipulate the Modem antenna to get the optimum GPS location and Inmarsat Regional BGAN Satellite signal strength for your network connection Pointing is required during Modem setup or if the Modem has been moved from its previous location Once you have obtained the best antenna position you can enter Normal Operational Mode and be ready to perform standard activities Protractor An instrument that measures angles the Satellite IP Modem protractor provides the current angle of the antenna so that you can adjust it to the antenna angle specified on the Pointing Screen QuickStart Wizard Displayed on your computer the Satellite IP Modem QuickStart Wizard is a programme that guides you through the Modem installation and setup procedures including interface selection and antenna pointing SIM Subscriber Identification Module Your Service Provider issues you a SIM containing your SIM Personal Identification Number PIN and other security related information You insert the SIM into the Satellite IP Modem SIM holder as part of Modem hardware setup If you configure the Modem to enable SIM PIN security each time you invoke the Modem Control Pad after turning on the Modem PIN authorisation is required in order to use the system SIM PIN A Subscriber Identification Module SI
10. button for updated status For more frequent updates open status window Battery Level DE Fault Status 0 None Home Screen You can navigate among all the various Control Pad functions by selecting them from the menu on the left side of the screen Regional BGAN Satellite IP Modem User Manual 21 Signal Quality Displayed on all Control Pad screens this bar graph provides an indication of satellite signal quality To save power this indication updates slowly over time To ensure you have fresh information press the reload button on your browser to update the page display The Signal Quality status is a different measure of the received satellite signal than the Signal Strength status shown on the pointing screen Seeing differences between these two levels is normal and not an indication of a problem with your Satellite IP Modem Battery Level Displayed on all Control Pad screens this bar graphs provides an indication of remaining battery capacity Green normal indication of battery level Red almost fully discharged Amber charging under external power To save power this indication updates slowly over time To ensure you have fresh information press the reload button on your browser to update the page display Fault Status Any faults or errors detected by Control Pad are displayed near the bottom of the screen Network Status Available Acquiring or Unavailable Ifthe status is Availa
11. distance of one meter away from the front of the Satellite IP Modem s antenna Properly ground the Antenna Failure to properly ground the optional external antenna may result in severe personal injury or death Do not attempt to ground the optional external antenna unless you have the skills to do so in accordance with local electrical codes Regional BGAN Satellite IP Modem User Manual Do not operate during Electrical Storms Operation of the Satellite IP Modem during electrical storms may result in severe personal injury or death Disconnect the Satellite IP Modem from computer and store unit indoors if lightning is anticipated in the area of operation General Handle your Satellite IP Modem with care The enclosure is weather resistant per IEC 60529 IP44 however do not submerge the unit or expose it to severe rain storms Avoid exposing your Satellite IP Modem to extreme hot or cold temperatures The operating temperature range of the Satellite IP Modem is 10 C to 55 C Avoid placing your Satellite IP Modem close to cigarettes open flames or any source of heat Changes or modifications to the Satellite IP Modem not expressly approved by Hughes Network Systems could void your authority to operate this equipment Only use a soft damp cloth to clean your Satellite IP Modem To avoid impaired Modem performance please ensure your Satellite IP Modem s antenna is not damaged or covered with foreign material like paint
12. or labelling When inserting the SIM do not bend the SIM or damage the contacts in any way When connecting the interface cables do not use excessive force In the vicinity of blasting work and in explosive environments Never use the Satellite IP Modem where blasting work is in progress Observe all restrictions and follow any regulations or rules Areas with a potentially explosive environment are often but not always clearly marked Do not use the Satellite IP Modem while at a petrol filling station Do not use near fuel or chemicals Qualified service Do not attempt to disassemble your Satellite IP Modem The Satellite IP Modem does not contain consumer serviceable components Only qualified service personnel may install or repair equipment Regional BGAN Satellite IP Modem User Manual N Batteries and accessories Use approved batteries HNS P N 3003082 0001 and accessories only Use of non approved accessories may result in loss of performance damage to the Satellite IP Modem fire electric shock or injury AC Mains power adapter FRIWO Model SDA5012 is for indoor use only It has an indoor operating temperature range of 10 C to 55 C and provides an output voltage of I2 VDC The storage capability of the battery decreases when operated below 10 C If the battery is charged at too high a temperature the battery light will flash red Connecting devices Never connect incompatible products When connecting
13. proxy server settings in your browser are disabled For Microsoft Internet Explorer go to LAN Settings under the Connections tab and uncheck the box next to Use a proxy server for your LAN For Netscape go to Advanced Preferences and select Direct connection to the Internet 2 Ifyou have PIN security enabled on your SIM you will be prompted to enter your PIN before proceeding Regional BGAN Satellite IP Modem User Manual 9 5 gt HINT Once you are familiar with the operation of the Satellite IP Modem you can go directly to the Control Pad by clicking Launch Control Pad on the Launch Pad window where you started this wizard STEP 7 ROUGH POINTING TO SATELLITE Note You must have valid GPS location for the compass direction and Antenna Angle to be displayed If the GPS is not valid go back to step 5 and allow the Satellite IP Modem to obtain a GPS location lt Bgan POINTING SATELLITE IP MODEM CONTROL PAD POINTING p Compass GPS Validity Using Stored Locabon was Direction Point Antenna to These Setings we 4574 Switch GPS Antenna internal C Extemal App Unmute Signal Exit Porte Note the Compass Direction and Antenna Angle from the Control Pad interface as shown above these will be used to assist you in roughly pointing the Satellite IP Modem antenna towards the satellite Rough pointing consists of determining the rough direction and eleva
14. use an external GPS antenna Go to the Advanced Network Settings page on the Control Pad and set Switch GPS Antenna to internal Java not enabled on the Enable Java applications on the browser browser Rough pointing not Follow the instructions in the completed correctly QuickStart Wizard to correctly complete rough pointing Make sure no obstruction is blocking the satellite signal Make sure that the Modem has a clear view of the sky in the direction of the satellite Be aware that window glass may reduce the signal level No signal or weak signal Check that the antenna is pointed using the correct compass direction and antenna angle from the Control Pad Pointing screen Check the antenna switch to make sure that L is selected for Regional BGAN service 31 The Control Pad can be successfully activated but the Satellite IP Modem cannot access the internet after successful pointing No network access or poor network performance The battery will not charge 32 You did not exit antenna pointing mode The antenna may not be pointed properly The Modem network settings may not be correctly configured The browser may not be correctly configured Interference from other satellite mobile terminals The battery is defective The battery contacts are dirty damaged Click on the Exit Pointing button from the Pointing page Briefly press the Modem powe
15. M Personal Identification Number PIN may be supplied by your Service Provider If SIM PIN entry is enabled on the Satellite IP Modem Control Pad Security Management screen a prompt requests you to enter the SIM PIN each time you run the Control Pad This helps prevent unauthorised use of your SIM Regional BGAN Satellite IP Modem User Manual 45 Static IP Address A static Internet Protocol IP address is number that is assigned to a computer by an Internet Service Provider ISP to be its permanent address on the Internet Computers use IP addresses to locate and talk to each other on the Internet If Static IP addressing is enabled on the Satellite IP Modem Control Pad Network Settings screen you must enter an IP address supplied by your Service Provider in the Static Public Network IP Address field that follows USB The Universal Serial Bus interface is a standard protocol for many computer 46 peripheral devices including modems scanners digital cameras printers and others It is one of the three communications interfaces supported by the Satellite IP Modem Regional BGAN Satellite IP Modem User Manual INDEX Mains 2 15 16 23 Access Point Name APN 23 24 40 43 25 Advanced Settings 24 25 Antenna i 11 17 20 23 25 31 33 Battery 2 16 23 29 Battery Light 16 29 Bluetooth 3 4 8 16 22 23 25 26 43 Bluetooth Device Name 43 Bluetooth Passkey 26 43 Bond
16. Network connection failure because the service option is not supported Network connection failure because user was not was not subscribed to the service option Solution Contact your Service Provider to receive authorised service Your Service Provider should check the subscription entries in the Home Location Registry Power down the Satellite IP Modem and try again If the problem continues contact your Service Provider Contact your Service Provider Power down the Satellite IP Modem and try again If the problem continues contact your Service Provider Power down the Satellite IP Modem and try again If the problem continues contact your Service Provider Contact your Service Provider to regain authorised service Your Service Provider should check the subscription entries in the Home Location Registry Contact your Service Provider to regain authorised service The Service Provider should check the subscription entries in the Home Location Registry Contact your Service Provider to regain authorised service The Service Provider should check the subscription entries in the Home Location Registry Regional BGAN Satellite IP Modem User Manual Number and Description 17 Network connection failure N SAPI has already been used Power down and try again 18 Network connection failure Regular PDP deactivation by network Power down and try again 19 Network connection failure SM net
17. P Modem to your PC With some Windows Operating Systems you may need to reboot your PC after connecting to the Satellite IP Modem to enable the communications link If the Satellite IP Modem was used to access the Internet you do not need to disconnect If you are not ready to complete the upgrade by connecting the Satellite IP Modem to your PC you can click the Complete Upgrade Later button If you are ready to complete the upgrade and the Satellite IP Modem is connected to the PC click the Complete Upgrade Now button The upgrade programme then launches the Satellite IP Modem Upgrader to install the new software on the Satellite IP Modem The Upgrader shows you the versions of the local copy software and the software currently installed on the Satellite IP Modem If the version stored locally is newer higher numbered version than the installed Satellite IP Modem software click the Upgrade button The Upgrader then completes the upgrade process LOCAL COPY PRESENT If a local copy is already present on the PC a dialogue box displays asking you if you want to check the Internet for a newer version If you click Yes the upgrade programme connects to the Internet to check for a newer version If a newer version is not available a dialogue box displays stating that the local version is the latest Regional BGAN Satellite IP Modem User Manual 27 version You can then choose to complete the upgrade by clicking the Complete Upgrade Now butto
18. Pointing Interface Use the Control Pad to optimally fine point the antenna The Control Pad pointing screen has a signal strength bar graph and numeric value to assist in accurate antenna pointing The orange peak hold bar at the end of the blue bar identifies the highest signal strength measured during antenna pointing and will help you optimize the pointing direction Signal Strength 45 74 Signal Strength Bar Graph Note The power light must be flashing red amber or amber green If this is not 5 5 5 the case turn the Satellite IP Modem off and then back to re enter the pointing display Regional BGAN Satellite IP Modem User Manual 11 STEP 11 FINE POINTING TO THE SATELLITE To find the optimal antenna pointing N direction rotate the Satellite IP Modem ll slowly left and right a small amount Find the centre peak of the signal strength using one of the methods described on the prior pages Once a peak has been found keep the Satellite IP Modem pointing in that direction Rotate left and right slowly 2 find the optimal antenna pointing elevation tilt the antenna slowly up and down a small amount Find the centre peak of the signal strength using one of the methods described on the prior page Once a peak has been found keep the Satellite IP Modem antenna at that angle Tilt antenna up and down STEP 12 EXITING POINTING MODE Your antenna is now optimally pointed Exit the pointing mod
19. This terminal is not allowed to connect to the network Please contact your Service Provider Regional BGAN Satellite IP Modem User Manual Failure to access the SIM card due to too many failed attempts with an invalid PIN You replaced a SIM card with another after the Modem was turned on Hardware failure to access the SIM card Absence of a required data field on the SIM card Network connection failure because the user is not allowed to connect to the Network Network connection failure because the Modem is not allowed to connect to the Network Solution This occurs after 3 failed attempts to enter the PIN The SIM card is locked Enter the PUK to unlock the SIM card The SIM card must be replaced when the unit is turned off Make sure the unit is turned off before replacing the SIM Power down the Satellite IP Modem and try again SIM card may be damaged Visually inspect the SIM card and return it to your Service Provider if damaged SIM card contacts may be dirty Clean the SIM card contacts with a dry cloth If problem continues replace SIM card with a known good SIM card If problem persists return the unit to your Service Provider for service SIM card was incorrectly programmed and is missing one or more required fields The SIM card must be replaced by another from your Service Provider Your authorisation has been removed by your Service Provider SIM card IMSI is not aut
20. User Manual lt Bean Satellite IP Modem inmarsat User Manual Satellite IP Modem Copyright 2002 Hughes Network Systems Inc A wholly owned subsidiary of Hughes Electronics Corporation All rights reserved This publication and its contents are proprietary to Hughes Network Systems Inc wholly owned subsidiary of Hughes Electronics Corporation No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems Inc 11717 Exploration Lane Germantown Maryland 20876 Hughes Network Systems Inc has made every effort to ensure the correctness and completeness of the material in this document Hughes Network Systems Inc shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems Inc makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Trademarks All trademarks marks names or product names referenced in this publication are the property of their respective owners and Hughes Network Systems Inc neither endorses nor otherwise sponsors any such products or services referred to herein HUGHES and Hughes Network Systems are trademarks of Hughes Electronics Corporation Bluetooth is a trademark owned by Bluetooth SIG Inc and is used by Hughes Network System
21. WARE INSTALLATION M You must have a desktop or laptop Personal Computer PC running one of the following supported versions of the Windows operating system Windows NT 4 0 service pack 3 Windows 98 second edition Windows 2000 Windows Windows XP M Your PC must have a CD ROM drive in order to run the software installation programme The computer must also have one of the following supported Internet browsers If you do not currently have a browser the installation process will allow you to install one Microsoft Internet Explorer version 5 5 or later Java Runtime Environment JRE 1 4 1 or later must be installed this will be installed for you by the installation CD Netscape Communicator version 7 0 or later Java must be active M Your PC must support one of the following interfaces Universal Serial Bus USB Ethernet RJ45 Bluetooth wireless technology running the IP protocol You must disconnect any existing LAN connections on your PC before proceeding with installation This avoids any conflict with the network configuration that you are setting up for the Satellite IP Modem You must verify that the proxy server settings in your browser are disabled For Microsoft Internet Explorer select Tools Internet Options Connections LAN Settings and uncheck the box labeled Use a proxy server for your LAN For Netscape go to Advanced Preferences and select Direct connec
22. asure of the received satellite signal than the Signal Strength status shown on the pointing screen Seeing differences between these two levels is normal and not an indication of a problem with your Satellite IP Modem Battery Level This bar graph provides an indication of remaining battery capacity Green normal indication of battery level Red almost fully discharged Amber charging under external power GPS Antenna Internal or External FAULT STATUS ANY CURRENT SYSTEM FAULTS OR ERRORS NETWORK SETTINGS After executing the necessary QuickStart Wizard steps to set up and configure the Satellite IP Modem you must select the Network Settings screen to complete your network configuration On this screen you enter the appropriate Domain Name Service DNS and the Access Point Name APN information given to you by your Service Provider Your Service Provider may have already performed this configuration step for you Your Service Provider must give you all the information necessary to complete these fields accurately Do not attempt to input any of these settings without Service Provider information Whenever you modify the DNS addresses on the Network Settings screen you must exit the Control Pad exit the Launch Pad reboot your computer and power the Satellite IP Modem off and then back on so that the new settings can take effect Regional BGAN Satellite IP Modem User Manual 23 Use Static Public Network IP Add
23. ble then the Satellite IP Modem is ready to send and receive your data over the network If the status is Unavailable then see the Fault Status for an indication of why a network connection is not available Connection Type USB default Ethernet or Bluetooth STATUS WINDOW The Status Window is displayed as a separate window to provide a concise summary of Satellite IP Modem status Satellite IP Modem Status Network Status Acquiring Network Connection Type Ethernet Battery Status Battery Fully Charged Signal Quality 0 0 Battery Level a GPS Antenna Type Internal None Fault Status Status Window 22 Regional BGAN Satellite IP Modem User Manual This window gives you a summary of current Satellite IP Modem system configuration and performance When the Status Window is open its information is updated every minute If you are running on battery power this will reduce the available operating time Network Status Available or Unavailable If the status is Available then the Satellite IP Modem is ready to send and receive your data over the network If the status is Unavailable then see the Fault Status for an indication as to why a network connection is not available Connection Type USB Ethernet or Bluetooth Battery Status Battery charging AC Mains or charged AC Mains Signal Quality This bar graph provides an indication of satellite signal quality The Signal Quality status is a different me
24. cation Step 6 Rough Pointing to Satellite Step 7 Rough Pointing to Satellite Step 8 Rough Pointing to the Satellite Compass Direction Step 9 Rough Pointing to the Satellite Antenna Angle Step 10 Fine Pointing to the Satellite Step 11 Fine Pointing to the Satellite Step 12 Exiting Pointing Mode Regional BGAN Satellite IP Modem User Manual 5 STEP I UNPACK THE SATELLITE IP MODEM Unpack the modem and accessories Battery AC mains power adapter USB and Ethernet cables are included with the modem 2 Your service provider will have provided a SIM and configuration instructions separately 3 Insert SIM SIM holder then insert the SIM holder into the modem as shown below STEP 2 UNPACK THE SATELLITE IP POWER I Insert Battery after the SIM has been installed 2 Plug in Power cable and charge the battery for 3 hours Power cable 6 Regional BGAN Satellite IP Modem User Manual STEP 3 CONNECTING THE SATELLITE IP MODEM TO YOUR PC Place Satellite IP Modem outside on flat surface with a clear view of the sky 2 Power up Satellite IP Modem by pressing the Power button 3 Choose one of the following options to connect your PC to the Satellite IP Modem USB Power Ethernet Bluetooth Select IMPORTANT You must disconnect any existing LAN connections on your PC before proceeding with installation You must verify that the proxy server
25. d incorrectly Remove SIM card and make sure it is inserted according to the instructions in the User Manual SIM card may be damaged Visually inspect the SIM card and return it to your Service Provider if damaged SIM card contacts may be dirty Clean the SIM card contacts with a dry cloth If problem continues replace SIM card with a known good SIM card If problem persists return the unit to your Service Provider for service 2 SIM card read write Failure to read from or Power down the Satellite IP error Power down and try write to the SIM card Modem and try again SIM card may damaged Visually inspect the SIM card and return it to your Service Provider if damaged SIM card contacts may be dirty Clean the SIM card contacts with a dry cloth If the problem continues replace SIM card with a known good SIM card If the problem persists return the unit to your Service Provider for service 34 Regional BGAN Satellite IP Modem User Manual Number and Description 3 SIM card access has been blocked Please contact your Service Provider 4 SIM card has been improperly changed during an active session Power down and try again 5 SIM card is not responding Power down and try again 6 required data field is missing from the SIM card Please contact your Service Provider 7 This subscriber is not allowed to connect to the network Please contact your Service Provider 8
26. d to change the selection to Bluetooth After a short pause the Satellite IP Modem will restart with the Bluetooth interface selected If the Satellite IP Modem is under battery power it will power down press and hold power button to reapply power Place your Bluetooth enabled PC in proximity to the Satellite IP Modem so the PC can bond to it Use the factory default Bluetooth passkey blue when prompted for it by the Bluetooth control application on your PC Enter into the Bluetooth control application the DNS values from the configuration instructions given to you by your service provider This must be done even if those values are already entered into the Satellite IP Modem previously You may need to consult with your PC s Bluetooth Device vendor regarding how DNS values can be entered into their Bluetooth Control application STEP 4 CONNECTING USING BLUETOOTH Connect the blue Ethernet cable to your laptop s network interface and insert the other end of the connector into the Satellite IP Modem To check the active interface press and hold the SELECT button for a few seconds If the Ethernet S light flashes red then Ethernet is already selected If not press the SELECT button once or twice as needed to change the selection to Ethernet After a short pause the Satellite IP Modem will restart with the Ethernet interface selected If the Satellite IP Modem is under battery power it will power down pres
27. defer this activity until later uncheck this option and click on the Finish button You will find a Satellite IP Modem icon on your Windows desktop that allows you to start the next phase of setup whenever you are ready 4 Regional BGAN Satellite IP Modem User Manual gt LAUNCH PAD QUICKSTART WIZARD The Satellite IP Modem Launch Pad menu is displayed once you complete the installation steps and click the Installation Satellite IP Wizard Finish button with Start the Launch Pad enabled Modem Alternately the Launch Pad can be started by double clicking on the Satellite IP Modem desktop icon Desktop Icon Choose View QuickStart Wizard from the Launch Pad menu This option leads you through the steps necessary to connect your Satellite IP Modem with the Regional BGAN network Note that you will need to follow the configuration instructions supplied by your Service Provider supplier of your SIM to ensure that you have the correct configuration information 2015 REGIONAL inmarsat eee View QuickStart Wizard Launch Control Pad Upgrade Satellite IP Modem View Documentation Exit Launch Pad Screen QUICKSTART WIZARD OVERVIEW There are 12 basic steps to getting your Modem up and running Step Unpack the Satellite IP Modem Step 2 Unpack the Satellite IP Modem Power Step 3 Connecting the Satellite IP Modem to your PC Step 4 Connecting Using USB Ethernet or Bluetooth Step 5 GPS Lo
28. e by selecting the Exit pointing option on your Control Pad lt Bgai n SATELLITE IP MODEM CONTROL PAD POINTING 2 Your service provider may have supplied additional instructions for configuring your Satellite IP Modem along with your SIM card If provided please refer to the configuration instructions and make the required changes now If you are unable to successfully connect to the Internet please see the troubleshooting section of the Regional BGAN Satellite IP Modem User Manual 3 Congratulations your modem is successfully connected 12 Regional BGAN Satellite IP Modem User Manual lt Bean QUICK REFERENCE This section serves as a reference guide identifying the key operational aspects of using the Regional BGAN system the Controls and Indicators on the Satellite IP Modem and the functions of the Launch Pad software GLOBAL POSITIONING SYSTEM OPERATION Your Satellite IP Modem contains an integrated Global Positioning System GPS receiver that is used to provide location information to the Regional BGAN system GPS location information is required for system access and the reception of a new GPS location is attempted automatically every time the Satellite IP Modem is powered on For optimum GPS signal reception make sure the Satellite IP Modem is positioned in a roughly horizontal placement with the lid closed Since GPS receivers must see a large part of the sky without obstructions fro
29. e displayed at the bottom of the Modem Control Pad Home and Status screens GPS Global Positioning System When the GPS receiver in the Satellite IP Modem gets a bearing on a GPS satellite the receiver computes and stores the Modem s location on earth That location is used in the Pointing Process to obtain your location relative to the Regional BGAN Satellite Inmarsat Regional BGAN Satellite IP Modem Referenced throughout this document as the Satellite IP Modem this device implements and manages Regional BGAN satellite communications between your computer and Service Provider s network via one of the three supported interface methods USB Ethernet or Bluetooth Interface Lights The interface lights on the Satellite IP Modem panel USB Ethernet and Bluetooth I indicate the state of the currently active interface during Normal Operational Mode or 2 serve as a bar graph to indicate relative signal strength during Pointing Mode 44 Regional BGAN Satellite IP Modem User Manual Launch Pad The Satellite IP Modem Launch Pad displayed on your computer is a list of options that allow you to set up or modify Modem network and communications parameters monitor Modem system performance and upgrade Modem software Normal Operational Mode In this mode the Satellite IP Modem is connected to your network allowing you to perform standard system activities such as Internet browsing The other mode of Modem operation is Pointing
30. em User Manual 17 LAUNCH PAD The Satellite IPModem Launch Pad menu will appear after you have completed the installation steps above and clicked the Finish button on the last Installation panel Alternately the Launch Pad can be started by a double click on the Satellite IP Modem desktop icon VIEW QUICKSTART WIZARD The QuickStart Wizard is always there to guide you through the Satellite IP Modem setup procedures Should you experience problems after the initial setup or if you are required to set up or reinitialize the Satellite IP Modem from scratch you can again run through the steps outlined in the Wizard to ensure correct Modem performance LAUNCH CONTROL PAD The Control Pad is used for modem administration tasks This programme gives you the ability to check the current Satellite IP Modem status and performance manage Modem security initialize and update network parameters and review the properties of your system You can also access the Control Pad by typing 192 168 128 100 in your browser s address window UPGRADE SATELLITE IP MODEM The Upgrade Satellite IP Modem option allows you to connect to the Regional BGAN website and compare the software version currently installed in your Satellite IP Modem with the latest version available for use You can then download and install the latest version at your convenience VIEW DOCUMENTATION The View Documentation option allows you to view this and other documents on line
31. h the Modem you can disable Discoverability and Bonding as explained in the previous paragraph You should only do this if the devices you wish to use with the Modem are already in the Known Devices table Whenever you modify any settings on the Bluetooth screen you must exit the Control Pad exit the Launch Pad and power the Satellite IP Modem off and then back on so that the new settings can take effect BLUETOOTH PASSKEY The Bluetooth Passkey screen is accessed from the main Bluetooth screen The Bluetooth Passkey is used to prevent unauthorised Bluetooth devices from bonding with your Satellite IP Modem The default passkey is blue To increase security you should change this passkey to a sequence of letters and numbers of your choosing up to a maximum 10 characters On the screen you are shown the current Bluetooth Passkey and prompted to enter the new one Apply or Cancel the change PROPERTIES The Properties screen displays summary of current communications parameter settings Current Settings Software Version Interface Mode Public Network IP Address Private Satellite Modem IP Address Satellite Modem International Mobile Equipment Identity IMEI and Satellite Modem Media Access Control MAC Address RESTORE FACTORY DEFAULTS The Restore Factory Defaults screen is a subset of Properties Restoring the factory defaults returns the Satellite IP Modem s settings to their original just out of the box
32. horised Contact your Service Provider to regain service The Modem authorisation has been removed by your Service Provider Modem IMEI is not authorised Contact your Service Provider to regain authorised service 35 Number and Description 9 This user has no subscription service is not allowed Please contact your Service Provider 10 This user terminal was detached by the network Cause unknown Power down and try again I I Network connection failure Invalid parameters used for network attach procedure Please contact your Service Provider 12 Network connection failure LLC or SNDCP failure Power down and try again 13 Network connection failure Unknown type Please contact your Service Provider 14 Network connection failure User authorisation failed Please contact your Service Provider 15 Network connection failure Service option not supported Please contact your Service Provider 16 Network connection failure Service option not subscribed Please contact your Service Provider 36 Network connection failure because you are not identified as a subscriber to the service Network connection broken with an unknown cause Network connection failure due to use of invalid parameters Network connection failure caused by LLC or SNDCP failure Network connection failure Network connection failure because the user is not authorised for service
33. in an organization s network Using the Internet Protocol each machine that can connect to the Internet needs a unique IP address You must make sure that the Windows network settings on your PC are set to allow the network to choose IP settings automatically Discoverability In the Bluetooth interface this term refers to the ability of Bluetooth based devices to find each other when they are the same proximity On the Satellite IP Modem Control Pad Bluetooth screen by enabling or disabling discoverability you can determine whether the Satellite IP Modem is discoverable or not discoverable by other devices using Bluetooth DNS Domain Name Service a static hierarchical name service for TCP IP hosts The network administrator configures the DNS with a list of host names and IP addresses allowing users of workstations configured to query the DNS to specify remote systems by host names rather than IP addresses On the Satellite IP Modem Control Pad Network Settings screen a primary and possibly a secondary DNS address supplied by your Service Provider must be assigned Ethernet Ethernet is a local area networking method used widely throughout the computer industry It is one of the three communications interfaces supported by the Satellite IP Modem Fault Code A number which uniquely references an error in a hardware or software system In the Satellite IP Modem if there is a fault detected the fault code and a description ar
34. ing 25 43 Change Service Provider Login Information 24 Compass 10 17 20 43 Control Pad 18 19 20 21 22 23 24 25 26 29 30 31 32 33 43 Controls and Indicators 13 15 Coverage Discoverability 25 44 Domain Name Service DNS 4 23 24 25 44 Dynamic Host Configuration Protocol DHCP 44 Ethernet 2 3 8 16 22 23 30 44 Exit Pointing Mode 12 Fault Codes 34 44 Fine Pointing 11 12 14 GPS 9 13 14 15 20 23 25 31 44 Installation 2 3 4 5 18 Installation CD 2 Interface Lights 16 44 Launch Pad 4 5 13 18 21 23 24 25 26 27 30 45 Normal Operational Mode 15 16 45 Pointing 14 15 16 17 19 20 25 31 32 33 Pointing Mode 15 16 45 Power Button 15 Power Light 15 16 Protractor 17 45 QuickStart Wizard 5 18 20 23 29 30 31 45 Rough Pointing 9 0 14 Safety Information i Satellite Search Method 24 Security Management 20 Select Button 16 Signal Strength 31 SIM 2 19 45 SIM PIN 20 45 Static IP Address 24 46 Status Window 22 23 Stored GPS Location 13 System Requirements 3 Troubleshooting 29 43 Unpacking 2 6 Upgrading Software 27 USB I 2 3 4 7 16 22 23 30 46 View QuickStart Wizard 5 18 Warnings i Regional BGAN Satellite IP Modem User Manual 47 48 NOTES Regional BGAN Satellite IP Modem User Manual www inmarsat com MCN 3003623 0001 Rev A Printed in U S A
35. l attempt to update this GPS location since the Regional BGAN system will only allow access if your GPS location is not too old If the Satellite IP Modem is able to update the GPS location the status changes from Stored to Valid GPS location is shown as Invalid only under special circumstances when the stored information has been erased In any case you may wish to attempt network access to see if service will be granted Regional BGAN Satellite IP Modem User Manual 13 ANTENNA POINTING Establishing a new connection requires the careful orientation of the Satellite IP Modem towards the Regional BGAN Satellite The more precise this alignment the faster your data will be able to travel over the network To ensure precise alignment the pointing operation is divided into a rough pointing operation followed by a fine pointing operation To assist in rough Satellite IP Modem orientation the stored GPS location is used to obtain your location relative to the satellite Using this geographic location data direction and elevation angle information is supplied to you on your computer s display You can use this information in conjunction with the Satellite IP Modem s compass and elevation angle scale to obtain an initial orientation towards the satellite Once you have done this station yourself with your Satellite IP Modem s lid the antenna opened away from you like the display screen of a laptop computer and
36. le connected to the network Network connection failure because the APN is missing or invalid Regional BGAN Satellite IP Modem User Manual Solution You should verify that the terminal has an open view of the sky to get a current GPS fix If the problem continues contact your Service Provider If the problem continues contact your Service Provider If the problem continues contact your Service Provider Network may be down If the problem continues contact your Service Provider Network may be down If the problem continues contact your Service Provider Network may be down If the problem continues contact your Service Provider Network may be down You will generally not see this code In order for you to deactivate the PDP you must power down the terminal If the problem continues contact your Service Provider Contact your Service Provider to get the correct network settings Number and Description 122 Network connection failure Rejected by GGSN Please re enter User ID Password and try again 123 Network connection failure Requested QoS rejected by network Please modify parameters and try again 124 Network connection failure Invalid transaction id Reacquiring connection 125 Network connection failure Unknown Session Manager error Reacquiring connection 126 Network access blocked UT will attempt to reacquire connection 127 Network access blocked
37. look out and over it to ensure that nothing but open sky is between the xo Clear open sky Modem 5 lid and the Regional BGAN sie neni Satellite If the view is blocked by trees and the Satellite is mountains buildings or similar objects required to establish a communication link then you must relocate the Satellite IP Modem This manipulation is called the Rough Pointing procedure Do not stand in front ofthe Antenna The Satellite IP Modem emits radio frequency energy when in the transmit mode To avoid injury do not place head or other body parts in front of the antenna when system is operational Once you have completed rough pointing the connection can be tuned using the fine pointing procedure The tuning consists of small changes in direction rotation of the modem and small changes in elevation angle small up and down movement of the modem s lid Signal meters are located on the modem and computer display you can use either one to maximize your signal strength Finding the maximum for both the direction and elevation angle settings ensures the best performance from your modem 14 Regional BGAN Satellite IP Modem User Manual gt CONTROLS AND INDICATORS The figures below illustrate where the Control Buttons and Lights are located on the Satellite IP Modem and the functions of each POWER BUTTON The Power Button turns the Satellite IP Modem power on and off To turn on the Regio
38. m buildings mountains or trees it may be necessary to take your Satellite IP Modem out to a clear space to obtain a new GPS location It may be possible to obtain a new GPS location in a less favourable circumstance but the time to completion may be longer Once updated the Satellite IP Modem remembers your location so the unit can be relocated to a more convenient working area such as inside a building by a window facing toward the satellite Once you have established a session on the Regional BGAN system you will not need another GPS location while you remain connected in the Always On condition This is convenient if you intend to operate from one location for an extended period of time since there is no need to move the Satellite IP Modem to refresh the GPS receiver Also your stored GPS location remains good for a period of time consult with your service provider for this information even if you power down and move a short distance between sessions When you believe this is the case simply skip the GPS location step and complete the Regional BGAN satellite pointing operation prior to going directly onto the network Be sure to carefully point your unit after every time it is moved STORED GPS LOCATION The most recent GPS location is stored in the Satellite IP Modem even when powered down Upon power up if this stored GPS location is available the display indicates Using Stored Location Even so the Satellite IP Modem wil
39. ment the change The External option should only be selected when using the optional external GPS antenna accessory Instructions on how to connect the optional external GPS antenna accessory are included with the accessory package Mute Unmute Signal Beep An audible beep to provide a relative indicator of signal status faster beep higher signal quality can be emitted from your computer speaker during the Pointing Process Select this button to Mute or Unmute the sound Exit Pointing Select this button to leave the screen after optimum signal strength has been achieved This action will take you to the home screen on the Control Pad SECURITY MANAGEMENT The Security Management screen allows you to impose a tighter level of security on your Satellite IP Modem SIM PIN Enable If this box is not checked there is no prompt for a SIM PIN after you invoke the Control Pad If this box is checked a prompt requests you to enter the SIM PIN each time you run the Control Pad This helps prevent unauthorised use of your SIM To change the setting simply modify the check box as desired enter the current SIM PIN and click on the Apply button Change SIM PIN If the SIM PIN Enable box is checked and you would like to change the existing PIN click this link or choose the CHANGE SIM PIN option on the menu You will be required to enter the Old PIN the New PIN and the New PIN again for confirmation Apply or Cancel the changes Security Code E
40. n Click the Complete Upgrade Later button to stop the upgrade process If anewer version on the Internet is available you are prompted to download the upgrade to your PC Once the upgrade has been downloaded a dialogue box displays prompting you to disconnect the LAN or Dial Up and connect the Satellite IP Modem to the PC With some Windows Operating Systems you may need to reboot your PC after connecting to the Satellite IP Modem to enable the communications link If you are not ready to complete the upgrade by connecting the Satellite IP Modem to your PC you can click the Complete Upgrade Later button If you are ready to complete the upgrade and the Satellite IP Modem is connected to the PC click the Complete Upgrade Now button to perform the upgrade 28 Regional BGAN Satellite IP Modem User Manual TROUBLESHOOTING This section details the following Some general hardware and software problems you may encounter in the installation and operation of the Satellite IP Modem along with the possible source of these problems and how to correct them System fault codes and descriptions reported to you by the Satellite IP Modem on the Control Pad screens along with their possible causes and solutions GENERAL TROUBLESHOOTING Satellite IP Modem will not switch on or will not stay on when under battery power SIM card error Battery needs recharging The battery is not inserted properly The battery c
41. nable If this box is not checked there is no prompt for a Security Code after you invoke Control Pad If this box is checked a prompt displays for the Security Code entry each time you run the Control Pad with a different SIM than the 20 Regional BGAN Satellite IP Modem User Manual one that was in the Modem when the Security Code was enabled By default the Security Code is not enabled Change Security Code If the Security Code Enable box is checked and you would like to enter the Code for the first time or change an existing Code click this option You will be required to enter the Old Code the New Code and the New Code again for confirmation Apply or Cancel the changes If you forget the security code you will not be able to use the Satellite IP Modem with a different SIM When you enter the Security Code for the first time no old Security Code entry is required Whenever you enter or modify the Security Code you must exit the Control Pad exit the Launch Pad and turn the Satellite IP Modem off and then on again so that the new settings can take effect HOME The Home screen displays summary status information about the Satellite IP Modem lt Bgan HOME HOME HOME SECURITY MANAGEMENT Network Status Acquiring NETWORK SETTINGS BLUETOOTH PROPERTIES OPEN STATUS WINDOW SATELLITE IP MODEM CONTROL PAD Connection Type Ethernet Signal Quality Please use your browser s Refresh
42. nal BGAN Satellite IP Modem push the Power button down until the Power Light illuminates To turn off the Satellite IP Modem push the Power button down until the Power Light darkens at least two seconds The Modem will shut off a few seconds later When the Satellite IP Modem is first connected to AC Mains power the Modem will power on immediately Note that when the Satellite IP Modem is attached to AC Mains power the Modem still supports battery charging while the Modem is turned off POWER LIGHT When the Satellite IP Modem is powered down the Power Light is off Normal Operational Mode The Power Light is green if the Modem is running on AC Mains power and flashing green if the Modem is on battery power Pointing Mode The Power Light displays as one of two switching colour states related to GPS acquisition If the Light is switching between red and amber then the Regional BGAN Satellite IP Modem User Manual 15 GPS location has not been updated since power up If the Light is switching between amber and green then the GPS location has been updated since power up In any mode if the Power Light is flashing red there is a fault or error in the Satellite IP Modem SELECT BUTTON The Select Button controls the selection of the interface between your computer and the Satellite IP Modem All Operational Modes Pressing and holding this button down for two seconds will display the current selected interface and battery s
43. nal due to obstructions or geographic position such as extreme latitude or longitude Contact your Service Provider to verify coverage for your location Power down the Satellite IP Modem and try again If the problem continues contact your Service Provider The Service Provider should verify that you have the correct network settings Power down the Satellite IP Modem and try again If the problem continues contact your Service Provider Power down the Satellite IP Modem and try again If the problem continues contact your Service Provider Power down the Satellite IP Modem and try again If the problem continues contact your Service Provider 37 Number and Description 25 Network connection failure GPRS stack could not detach from MUX interface Power down and try again 26 SIM card error IMSI field is longer than 8 bytes and is invalid Please contact your Service Provider 27 GPRS software internal failure GPRS stack message subscription failure Please contact your Service Provider 101 This user was detached by the network Trying to reattach 103 Network connection failure PLMN is not allowed Reacquiring connection 104 Network connection failure LA is not allowed Reacquiring connection 105 Network connection failure Roaming is not allowed Reacquiring connection 38 Internal software error SIM card may have been programmed incorrectl
44. nter the new name then select the Change Name button to apply the new name Discoverability These radio buttons determine whether the Satellite IP Modem is discoverable or not discoverable by other devices using Bluetooth The default setting is discoverable which means that other Bluetooth devices can find the Satellite IP modem when they are in the same proximity Bonding These radio buttons that determine whether the Satellite IP Modem accepts bonding or does not accept bonding with other devices using Bluetooth The default setting is accepts bonding bonding may sometimes be referred to as Regional BGAN Satellite IP Modem User Manual 25 pairing which means that other Bluetooth devices can establish a connection to the Satellite IP Modem Generally the Bluetooth Passkey must be entered on the bonding Bluetooth device for bonding to be successful Bonding must occur before data exchange can occur between two Bluetooth devices List of up to the last four devices bonded to the Satellite IP Modem their description and current connection status These are display only fields You can click on the Unbond button next to each entry the remove the device information from memory Once a Bluetooth device is in the Known Devices table the device information is known to the Satellite IP Modem If you want to prevent other devices e g other laptops or PDAs within Bluetooth RF range of the Satellite IP Modem from communicating wit
45. old Notification of a GPS new GPS fix is sent to the Modem will attempt to fix during or after network that is more current reacquire connection after Network connection than the one sent when the receiving a new GPS fix procedure connection was acquired The Modem will reacquire the connection If the problem continues and a new connection cannot be made contact your Service Provider 42 Regional BGAN Satellite IP Modem User Manual BEA GLOSSARY APN Access Point Name APNs can be assigned to each external network interface to allow communications among multiple Internet Service Providers ISPs If use of multiple ISPs is required in your network on the Satellite IP Modem Control Pad Network Settings screen you can enable APN and enter the value supplied by your Service Provider Bluetooth Bluetooth is a wireless technology interface method aimed at simplifying the communications among devices such as computers modems and mobile phones It is one of the three communications interfaces supported by the Satellite IP Modem Bluetooth Device Name A text label given to Bluetooth based devices On the Satellite IP Modem Control Pad Bluetooth screen the default name of the Modem is Regional BGAN Satellite IP Modem You can click on and select the current name field enter a new name then select the Change Name button to apply the new name Bluetooth Passkey A kind of Personal Identification Number given to a Blueto
46. ontacts are dirty or damaged The Modem was reset while under battery power SIM card or SIM card contacts may be damaged SIM card may not be present SIM card may be inserted incorrectly Charge the battery Check Battery Light or Control Pad for charging indication Remove and reinsert the battery Make sure the battery latch is in its farthest right hand position after the battery is inserted Check the battery contacts Clean them if necessary If you find any damage replace battery When the Modem is reset while under battery power no AC Mains connected you must turn it back on manually This is a normal operation for the Modem Visually inspect the SIM card and SIM card contacts and return SIM card to your Service Provider if it is damaged Remove the SIM boot according to the instructions in QuickStart Wizard and verify that the SIM card is present Remove the SIM card and make sure that it is inserted according to the instructions in QuickStart Wizard Regional BGAN Satellite IP Modem User Manual 29 SIM card contacts may Clean the SIM card contacts with a be dirty dry cloth The Control Pad will The correct interface Follow the instructions in the not launch when the USB Ethernet QuickStart Wizard to select the Launch Control Pad Bluetooth was not correct interface on the Satellite IP option is selected from chosen Modem the Launch Pad If the correct interface Reboo
47. oth based device is used to prevent unauthorised Bluetooth devices from bonding with it On the Satellite IP Modem Control Pad Bluetooth Passkey screen the default passkey is blue To increase security you should change this passkey to a sequence of letters and numbers of your choosing up to a maximum 10 characters For another device to bond to the Modem with a Bluetooth Passkey that passkey must be entered on the other device Bonding In the Bluetooth interface this term sometimes referred to as pairing refers to the ability of Bluetooth based devices to establish a connection with each other On the Satellite IP Modem Control Pad Bluetooth screen by enabling or disabling bonding you can determine whether other Bluetooth devices can or cannot bond with the Modem If bonding is enabled the other device must have the Modem s Bluetooth Passkey Compass When going through the antenna Pointing Process you reference the compass on the Satellite IP Modem to get the correct direction needed for the antenna Control Pad The Satellite IP Modem Control Pad program leads you to a series of menus used for Modem administration tasks such as checking the current Modem status or setting network parameters Regional BGAN Satellite IP Modem User Manual 43 DHCP Dynamic Host Configuration Protocol DHCP is a communications protocol that lets network administrators manage centrally and automate the assignment of IP addresses
48. r button to exit antenna pointing mode Turn the Satellite IP Modem off and then back on again and attempt antenna pointing again to improve the signal strength You may need to reposition the Satellite IP Modem verifying that there are no obstructions blocking the satellite signal and that the Modem has a clear view of the sky in the direction of the satellite Refer to the network settings supplied by your Service Provider If the DNS Host settings are changed the PC must be rebooted For Netscape go to Advanced Preferences and select Direct connection to the Internet For Microsoft Internet Explorer select Tools Internet Options Connections LAN Settings and uncheck the box labelled Use a proxy server for your LAN YOU MAY NEED TO RECHECK THIS BOX UPON RETURNING TO YOUR OTHER INTERNET CONNECTION If you are near another satellite mobile terminal switch the other satellite mobile terminal off or move as far away as possible to avoid interference Replace the battery After several years of average use a gradual decline may be expected Check the battery contacts Clean them if necessary If the battery is damaged replace it Regional BGAN Satellite IP Modem User Manual Satellite IP Modem stops sending data even with good network connection and sufficiently charged battery The indicator lights blink red The Satellite IP Modem cannot enter antenna pointing mode while you are tr
49. r Service Provider You should verify that the Modem has an open view of the sky to get a GPS fix If the problem continues contact your Service Provider Verify that the Modem has an open view of the sky to get a GPS fix If the problem continues contact your Service Provider 39 Number and Description 114 Network service is not available Invalid position for selected RAI Reacquiring connection 115 Network service is not available Unknown cause Reacquiring connection 116 Network connection failure Insufficient resources Reacquiring connection 117 Network connection failure PDP rejected for unspecified reason Reacquiring connection 118 Network connection failure Service option temporarily out of order Reacquiring connection 119 Network connection failure PDP deactivated by network Reacquiring connection 120 No network connection User initiated PDP deactivation 121 Network connection failure Missing or invalid APN Please provide correct information and try again 40 The GPS fix does not match the selected Routing Area Information RAI Network service not available cause unknown Network connection failure due to insufficient resources Network connection failure unknown cause Network connection failure because service option is temporarily out of order Network connection failure The Modem was powered down whi
50. r or uncertainty click the Cancel button and the Network Settings remain as they were with no reboot required CHANGE SERVICE PROVIDER LOGIN INFORMATION The Service Provider Login Information screen is a subset of Network Settings Utilize this screen only if you have been given the necessary information from your Service Provider To change the Service Provider Password you are required to enter the Old Service Provider Password the New Password and the New Password again for confirmation Apply or Cancel the changes ADVANCED SETTINGS The Advanced Settings screen is a subset of Network Settings Satellite Search Method These are two radio buttons which determine the method of locking onto the satellite The default method is normal This is the method to use unless your Service Provider specifies the full method The full method takes longer and utilizes more resources since it will search all possible frequencies for Regional BGAN service This full search can take up to 20 minutes 24 Regional BGAN Satellite IP Modem User Manual Enable Antenna Pointing Display This checkbox determines whether the Pointing Display comes up each time the Satellite IP Modem is booted If the Modem is not moved between sessions this option can be deselected to bypass the pointing state upon power up However if the Satellite IP Modem is moved antenna pointing must be enabled to ensure optimum data throughput and performance Enable Antenna Poin
51. rather than having to search for the printed versions EXIT Choosing the Exit option ends the Launch Pad programme and returns you to your computer desktop 18 Regional BGAN Satellite IP Modem User Manual The Control Pad is used for Satellite IP Modem administration For the Control Pad to execute correctly you must have your computer properly connected to the Satellite IP Modem and have a supported web browser that is java enabled Selecting the Apply Button implements any modifications you make on the Control Pad screens and selecting the Cancel Button undoes any current not yet applied modifications After making any changes to the configuration settings you must turn the Satellite IP Modem off and then on again POINTING The Pointing Screen provides the best way to orient the Satellite IP Modem towards the satellite The screen comes up automatically on the Control Pad when the Satellite IP Modem is powered up If you enable a SIM Personal Identification Number PIN and a Security Code you are prompted to enter these values before advancing to other Modem Administration pages in the Control Pad Bean a POINTING SATELLITE IP MODEM CONTROL PAD POINTING SaaS GPS Validity Using Stored Location Compass Direction SW 213 Point Antenna to These Settings Signal Strength N Switch GPS Antenna Internal External Apply Unmute Signal Beep Exit Pointing
52. ress If this box is not checked the Satellite IP Modem uses an IP address automatically assigned by the network during the period when the Modem connects to the network This setting is the default If this box is checked the Modem uses the IP address you enter in the Static Public Network IP Address field that follows You should only check this box and enter an IP address if directed to do so by your Service Provider DNS Host I Primary Host Domain Name Service DNS Address An IP address is required in this field and will be supplied by your Service Provider DNS Host 2 Secondary Host DNS Address Service Provider Security Enable If this box is checked you can enter a User ID and Password for authentication between the Satellite IP Modem and your Service Provider Your Service Provider will let you know if this step is required and give you the necessary information APN Enable If use of multiple Internet Service Providers is required you can check this box and enter the appropriate Access Point Name APN value You should modify these fields only if directed to do so by your Service Provider Apply Cancel If you want the values you have entered to processed click the Apply button exit the Control Pad and Launch Pad and reboot your computer You will also need to turn the Satellite IP Modem off and then on again so that the new settings can take effect If you want the values you have entered to be ignored because of erro
53. round Note that the actual ability to get Regional BGAN service in this coverage area is dependent upon a variety of factors including licensing conditions and the figure does not represent a guarantee of service in any particular location contact your Service Provider for the latest information on service coverage At some point in the future Inmarsat plans to make this service globally available At that time you will be able to obtain an upgrade kit for your Satellite IP Modem to allow it to access multiple satellites around the world Regional BGAN Satellite IP Modem User Manual 1 lt Bean FIRST TIME SETUP This section guides you through the process of setting up and configuring your Satellite IP Modem for the first time The steps presented should be followed in the order given When you are finished your computer and Modem will both be set up and ready to use Regional BGAN Satellite IP Modem UNPACKING Unpack the modem and accessory box items Regional BGAN Satellite IP Modem Mains Power Adapter and cable 100 240 VAC Rechargeable Lithium lon Battery pack USB cable Ethernet cable Installation CD User Manual this document Tie down Clips Your Service Provider will supply a Subscriber Identification Module SIM and Modem configuration instructions you will need those to access the network 2 Regional BGAN Satellite IP Modem User Manual MINIMUM SYSTEM REQUIREMENTS AND SOFT
54. s and hold power button to reapply power Regional BGAN Satellite IP Modem User Manual STEP 5 GPS LOCATION The Satellite IP Modem is now attempting to locate itself using GPS This may take up to five minutes It is important that the Satellite IP Modem is placed away from buildings trees and other obstacles that might block a clear view of the sky 5 6 6 0 0 a O O Wait Power light alternating Proceed Power light red amber alternating green amber 2 When the power light changes from red amber flash to an amber green flash proceed to the next step If the power light is solid green or flashing green the Satellite IP Modem is not in antenna pointing mode Turn the Satellite IP Modem off and then back on STEP 6 ROUGH POINTING TO SATELLITE 1 The Satellite IP Modem is controlled through a ul web browser interface inmarsat i SATELLITE IP MODEM CONTROL PAD called the Control Pad POINTING POINTING To activate the Control GPS Van Using Stored Location Pad click the Launch ee a Control Pad button Signal Strength 45 74 This will launch your Switch GPS Antenna intemal C External Apply browser with the a ea correct page setting to Unmute Signal Beep Exit Pointing access the Control Pad Before launching the Control Pad you must verify that the
55. s under license INMARSAT is a trademark of the International Mobile Satellite Organisation The Inmarsat LOGO and the trademark BGAN are trademarks of Inmarsat IP Company Limited All trademarks are licensed to Inmarsat Limited lt Bean SAFETY INFORMATION For your safety and protection read this entire operations manual before you attempt to use the Regional BGAN Satellite IP Modem In particular read this safety section carefully Keep this safety information where you can refer to it if necessary WARNING SYMBOLS USED IN THIS MANUAL This section introduces the various types of warnings used in this document to alert you to possible safety hazards WARNING Potential radio Frequency RF hazard Where you see this alert symbol WARNING heading strictly follow the warning instructions to avoid injury to eyes or other personal injury WARNING Where you see this alert symbol and WARNING heading strictly follow the warning instructions to avoid personal injury DANGER Electric shock hazard Where you see this alert symbol and DANGER heading strictly follow the warning instructions to avoid electric shock injury or death WARNINGS FOR THE SATELLITE IP MODEM Do not stand in front of the Antenna This device emits radio frequency energy when in the transmit mode To avoid injury do not place head or other body parts in front of the satellite antenna when system is operational Maintain a
56. state This does not change the security code or SIM parameters Please exercise caution when proceeding If you Restore Factory Defaults you will need to re enter any configuration information supplied by your Service Provider 26 Regional BGAN Satellite IP Modem User Manual UPGRADE SATELLITE IP MODEM On occasion Satellite IP Modem software upgrades are made available to you These upgrades may add new features or fix minor problems The Launch Pad provides an option to upgrade the software The software can be downloaded directly from the Internet using any available access method including the Satellite IP Modem UPGRADING SOFTWARE In order to upgrade software you must first connect to the Internet You can connect to the Internet using the Satellite IP Modem dial up or LAN connection Once connected to the Internet choose the Upgrade Satellite IP Modem option from the Launch Pad The upgrade programme first checks if your computer has a copy of the Satellite IP Modem software the Local Copy Each time you upgrade the Satellite IP Modem a local copy of the software is placed on your computer LOCAL Copy PRESENT If no local copy is present on your computer the upgrade programme connects to the Internet If an upgrade is available you are prompted to download the upgrade to your PC Once the upgrade has been downloaded a dialogue box displays prompting you to disconnect the LAN or Dial Up and connect the Satellite I
57. t the go window was chosen the PC Command Prompt and enter may not have been able ipconfig release followed by to discover the Satellite ipconfig renew IP LAN connection The browser may not For Netscape go to Advanced be correctly configured Preferences and select Direct connection to the Internet For Microsoft Internet Explorer select Tools Internet Options Connections LAN Settings and uncheck the box labelled Use a proxy server for your LAN YOU MAY NEED TO RECHECK THIS BOX UPON RETURNING TO YOUR OTHER INTERNET CONNECTION The Control Pad Java is not enabled on If using Netscape enable Java If appears to lock up your browser using Internet Explorer download after it has been the latest version of the Java successfully launched Runtime Environment JRE from http java sun com Primary LAN The interface cable is Remove and reinsert the interface connection to the not plugged in cable from both the PC and the Modem does not correctly Modem The PC Windows Make sure the Windows network network settings may settings in the PC are set to choose not be configured IP settings automatically DHCP correctly Then reboot the PC The PC can only have Disconnect all other LAN one active LAN connections Make sure the Modem connection When is the only active LAN connection connected to the PC Windows limits the number of the Modem must be the net
58. tate Pressing this button again changes from the active interface to the next one cycling through Universal Serial Bus USB Ethernet and Bluetooth until you have made the desired selection indicated by the illumination of the selected interface Light Once you have selected the new interface the Modem will shut itself off after approximately three seconds If AC Mains is connected to the Modem it will restart itself If the Modem is under battery power you will need to restart the modem by pressing the Power Button INTERFACE LIGHTS The USB Ethernet and Bluetooth Lights indicate the state of the currently active interface Normal Operational Mode Only the Light of the selected active interface is lit If the Interface Light is green the Satellite IP Modem is properly connected to the Regional BGAN network If the Interface Light is amber the appropriate interface has been selected but a connection to the network has not yet been established If the Interface Light is flashing red there is a fault or error in the Satellite IP Modem Pointing Mode In this mode all Interface Lights are lit and used as a bar graph to indicate relative signal strength The Lights turn from red poor signal strength to amber better signal strength to green best signal strength as the antenna is manipulated to get the optimum signal BATTERY LIGHT The Battery Light is off when the Satellite IP Modem is powered down Normal Operational Mode
59. the Satellite IP Modem to any other device read the device s User Manual for detailed safety instructions Pacemakers The various brands and models of cardiac pacemakers available exhibit a wide range of immunity levels to radio signals Therefore people who wear a cardiac pacemaker and who want to use a Satellite IP Modem should seek the advice of their cardiologist If as apacemaker user you are still concerned about interaction with the Satellite IP Modem we suggest you follow these guidelines Maintain a distance of 15 cm between the Satellite IP Modem and your pacemaker Maintain a distance of one meter away from the front of the Satellite IP Modem s antenna Refer to your pacemaker product literature for information on your particular device If you have any reason to suspect that interference is taking place turn off your Satellite IP Modem immediately Regional BGAN Satellite IP Modem User Manual iii Hearing aids Most new models of hearing aids are immune to radio frequency interference from Satellite IP Modems that are more than 2 metres away Many types of older hearing aids may be susceptible to interference making it very difficult to use them near a Satellite IP Modem Should interference be experienced maintain additional separation between you and the Satellite IP Modem Regional BGAN Satellite IP Modem User Manual lt Bean TABLE OF CONTENTS SAFETY INFORMATION
60. ting Audio Signal This checkbox associated with the Antenna Pointing display enables or mutes audio through your computer speakers during pointing Switch GPS antenna This radio button should be set to whatever type of GPS antenna is installed in your Satellite IP Modem Internal or External The External option should be selected only when using the optional external GPS antenna accessory Select the Apply button to implement your modifications Whenever you modify any settings on the Advanced Network Settings screen you must exit the Control Pad exit the Launch Pad and power the Satellite IP Modem off and then back on so that the new settings can take effect BLUETOOTH The Bluetooth screen is limited to use with the Bluetooth interface Note the following warnings before you attempt to modify the interface parameters Utilize this screen only if you are using the Bluetooth interface Bluetooth control software on your computer must allow the direct entry of DNS information Please consult your Bluetooth device vendor to confirm that DNS entry is possible with your device that your Bluetooth device supports LAN access profile For configuration of LAN access profile please refer to your Bluetooth device user manual Bluetooth Device Address System assigned display only Bluetooth Device Name The default name is Regional BGAN Satellite IP Modem Click on and select the current name field e
61. tion angle that the antenna needs to see the Regional BGAN Satellite STEP 8 ROUGH POINTING TO THE SATELLITE COMPASS DIRECTION Look at the Control Pad Pointing display and determine the Compass Direction needed for the antenna Rotate the Satellite IP Modem left and right to the correct compass direction ll AN Rotate left and right Following are sample compass directions South Southwest Southeast 10 Regional BGAN Satellite IP Modem User Manual STEP 9 ROUGH POINTING TO THE SATELLITE ANTENNA ANGLE The Protractor should match the number off of the Control Pad as shown in the sample to the right Look at the Control Pad Pointing display and determine the elevation angle needed for the antenna Tilt antenna up and down to the correct antenna angle 2 The small arrow on the Satellite IP Modem Protractor should point to the number that was read off the Control Pad STEP 10 FINE POINTING TO THE SATELLITE gt IMPORTANT The reliability and speed of your connection to the network will be adversely impacted unless the antenna is correctly pointed towards the satellite Please follow these directions closely so that your Satellite IP Modem is optimally pointed POINTING GPS Validity Using Stored Location Compass Direction SW 213 IS Signal Strength I 45 74 Switch GPS Antenna Internal External Apply Unmute Signal Beep Exit Pointing
62. tion to the Internet When complete please close your browser DO NOT FORGET YOU MAY NEED TO RECHECK THIS BOX ON RETURN TO YOUR OTHER INTERNET CONNECTION Regional BGAN Satellite IP Modem User Manual 3 The USB and Bluetooth interfaces are not supported with Windows NT The Bluetooth control software on your computer must allow the direct entry of DNS information Please consult your Bluetooth device vendor to confirm that DNS entry is possible with your device SATELLITE IP MODEM SOFTWARE INSTALLATION Insert the installation CD into your PC s CD ROM drive to initiate the software installation If the programme does not automatically begin use your Windows Explorer utility to find setup exe on the installation CD Double click that programme to start the installation process Follow the steps provided by the Installation Wizard The following figure illustrates the final screen of the Installation Wizard Installation Complete Regional BGAN Satellite IP Modem has been successfully REGIONAL installed lt Bgan Press the Finish button to exit this installation inmarsat IV Start the Launch Pad N KS Finish Installation Screen If you are ready to start working with your Satellite IP Modem leave the Start the Launch Pad option enabled Just click on the Finish button to complete the software installation and begin the next phase of setting up your Satellite IP Modem If you wish to
63. work bindings to six If you have only active LAN more than six you must remove connection one in order for the PC to communicate with the Modem 30 Regional BGAN Satellite IP Modem User Manual The compass does not appear to work correctly The Security Code appears to be invalid The SIM PIN code appears to be invalid The Satellite IP Modem cannot locate itself using GPS The Signal Strength meter on the pointing screen does not change when moving the antenna The Satellite IP Modem cannot find the satellite Regional BGAN Satellite IP Modem User Manual The compass is not Place the Satellite IP Modem on a level or is near metal flat and level surface away from metallic objects The code may have been changed After three failed attempts to enter the Security Code you must switch the Modem off and on again If you forgot the Security Code contact your Service Provider If the SIM PIN is blocked contact your Service Provider to obtain the PUK PIN Unlock Key code Enter the PUK when prompted The code may have been changed Make sure no obstruction is blocking the GPS antenna and that the Modem has a clear view of at least 3 4 of the sky Make sure that you do not place your hand or another object over the GPS antenna No signal or weak signal Wait for 5 minutes Switch the Modem off and on again Determining GPS position can take up to 5 minutes The Modem is configured to
64. work failure Power down and try again 20 Network connection failure Too many failures to activate PDP context Power down and try again 21 Network connection failure Network assigned an invalid IP address Power down and try again 22 Network connection failure No response from network Power down and try again 23 Network connection failure Protocol error received from network Power down and try again 24 Network connection failure GPRS stack could not attach MUX interface Power down and try again Regional BGAN Satellite IP Modem User Manual Network connection failure because network assigned an N SAPI that is already being used The connection was deactivated by the Network Connection failure due to SM network failure Too many failed attempts 4 to connect to the Network Assignment of an invalid IP address by the network during connection Network connection failure due to lack of a response from the network Network connection failure due to a protocol error Internal software error Solution Power down the Satellite IP Modem and try again If the problem continues contact your Service Provider Power down the Satellite IP Modem and try again If the problem continues contact your Service Provider Power down the Satellite IP Modem and try again If the problem continues contact your Service Provider This failure may occur because of a weak sig
65. y Internal software error Connection broken by the Network Network connection failure due to PLMN not allowed Network connection failure because the Satellite IP Modem is in a Location Area LA where service is not allowed You are using a SIM card from a carrier that does not have a roaming agreement with your Service Provider Regional BGAN Satellite IP Modem User Manual Solution Power down the Satellite IP Modem and try again If the problem continues contact your Service Provider SIM card was incorrectly programmed The SIM card must be replaced by another from your Service Provider Power down the Satellite IP Modem and try again If the problem continues contact your Service Provider Power down the Satellite IP Modem and try again If the problem continues contact your Service Provider If the problem continues contact your Service Provider If the problem continues in other areas where service is allowed contact your Service Provider If the problem continues with an authorised SIM card contact your Service Provider Number and Description 106 Network connection failure User terminal implicitly detached by the network Reacquiring connection 107 Network service is not available Network resources not available Reacquiring connection 108 Network service is not available Reacquiring connection 109 Network service is not available No network
66. ying to reposition the antenna After Satellite IP Modem exits antenna pointing mode the Signal Quality meter on the Control Pad changes from time to time Antenna moves after pointing Modem battery is overheated Antenna pointing mode cannot be accessed without power cycling the Modem The Modem is configured to skip antenna pointing Normal behaviour The Satellite IP Modem was moved by the wind Let the Modem battery cool down Wait until the Indicator Lights stop blinking red to continue Turn the Modem off and on again to enter antenna pointing mode Go to the Advanced Network Settings page on the Control Pad and check Enable Antenna Pointing Display There are several types of channels used by the Modem each with different signal strengths Because the Signal Quality meter measures the channel currently in use there may be slight differences in what the meter shows as channels are changed from one type to another Use tie down clips provided with the Modem to fix the unit in place Regional BGAN Satellite IP Modem User Manual 33 FAULT CODES Number and Description Solution I SIM card is not installed Absence or incorrect SIM card may not be present Power down install SIM installation of the SIM Remove the SIM boot card properly and try again card according to the instructions in the User Manual and verify that the SIM card is present SIM card may be inserte

Regional BGAN Satellite IP Modem

Contents

Download Pdf Manuals

Related Search

Related Contents