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1. IBM Tealeaf Customer Experience Version 9 Release 0 1 April 2015 IBM Tealeaf Customer Experience 9 0 1A Enhanced International Character Support EICS Release Notes all Note Before using this information and the product it supports read the information in Notices on page 17 This edition applies to version 9 release 0 modification 1 of IBM Tealeaf Customer Experience and to all subsequent releases and modifications until otherwise indicated in new editions Copyright IBM Corporation 1999 2015 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Contents Chapter 1 9 0 1 Release notes Differences between V9 0 1 and V9 0 1A Rnhenced International Character EEN cars Latest versions i Required PCA Build Supported browsers IBM Tealeaf CX cxImpact cxOverstat CX Mobile Chapter 2 Build notes Release 9 0 1 general availability Installation notes tag Copyright IBM Corp 1999 2015 ah NDP WWWNEH oo Upgrade path y 9 0 1 5046 build issues 9 0 1 1053 build issues Release 9 0 1 5057 9 0 1A Fix Pack 1 Chapter 3 IBM Tealeaf documentation and help Notices Trademarks Privacy Policy Considerations 10 10 11 15 17 19 19 iii iv IBM Tealeaf Customer Experience 9 0 1A Enhanced International Character Support EICS Release Notes Chapter 12. 9 0 1 Release notes These are the general Release Notes for IBM Tealeaf Customer Experience 9 0 1 and 9 0 1A Enhanced International Character Support EICS For more information about Release Notes for the IBM Tealeaf CX Passive Capture Application see IBM Tealeaf Release Notes CX Passive Capture Application For more information about Release Notes for IBM Tealeaf CX UI Capture j2 see IBM Tealeaf CX UI Capture j2 Release Notes For more information about Release Notes for IBM Tealeaf CX Mobile Android Logging Framework see IBM Tealeaf CX Mobile Android Logging Framework Release Notes For more information about Release Notes for IBM Tealeaf CX Mobile iOS Logging Framework see IBM Tealeaf CX Mobile iOS Logging Framework Release Notes Differences between V9 0 1 and V9 0 1A Enhanced International Character Support EICS There are two versions of this release of IBM Tealeaf Customer Experience V9 0 1 and V9 0 1A Enhanced International Character Support EICS In IBM Tealeaf Customer Experience V9 0 1A Enhanced International Character Support EICS IBM Tealeaf provides the following enhancements which are not available in IBM Tealeaf Customer Experience V9 0 1 Support for all common web page encodings including those commonly used for Japanese Chinese and Korean e Improved encoding searching filtering and collation operations on non ASCII data characters outside of A Z a z 0 9 and common punct
3. On Windows Server 2008 servers when you install Microsoft IIS the IIS Manager is not installed You must install the IIS Manager and ensure that ASP pages are allowed If you decide to enable your Windows firewall you must configure firewall openings for bidirectional communication See the IBM Tealeaf CX Installation Guide for information about what ports need to be opened if you decide to leave the firewall enabled You can do disable or enable the firewall through the Windows Control Panel Set the slide bar to Never notify to disable when you are notified about changes to your computer through User Access Control in the Windows Control Panel Restart your computer after you change this setting Ensure that Mixed Mode is set in Microsoft SQL Serv Management Studio in properties and security Verify that SQL Server is configured for TCP IP and listening on the port referred in the report server configuration through the SOL Server Configuration Manager Run SETUP EXE not IBMTealeafCX msi Upgrade path The following upgrade paths are available for this version of IBM Tealeaf IBM Tealeaf can be upgraded to IBM Tealeaf 9 0 1 from versions 8 7 8 8 and 9 0 If you are upgrading from a version of Tealeaf that is earlier than 8 7 you must first upgrade to version 8 7 or 8 8 and then upgrade to version 9 0 1 IBM Tealeaf can be upgraded to IBM Tealeaf 9 0 1A from version 9 0A Copyright IBM Corp 1999 2015 9 Note Before
4. 9 0 1 Release notes 3 For more information about IBM Tealeaf CX see e IBM Tealeaf CX Installation Manual e IBM Tealeaf CX Configuration Manual e IBM Tealeaf CX Database Guide e IBM Tealeaf CX Event Manager Manual e IBM Tealeaf CX PCA Manual cxImpact The following features are new to IBM Tealeaf cxImpact BBR support for DOM Capture and Replay A feature for DOM Capture and Replay has been added to IBM Tealeaf Version 9 0 1 DOM Capture and Replay offers an alternative method of capturing replaying and analyzing visitor sessions for scenarios where classic Capture and Replay are not supported DOM Capture relies on the Document Object Model DOM which provides a structured representation of the web page document The DOM Capture Service captures a snapshot of the rendered DOM The snapshot is sent to the server as a Type 12 JSON message The Replay server processes the DOM for Browser Based Replay BBR For a list of the publications with information about DOM Capture and Replay see Reference table for the DOM Capture and Replay documentation Table 2 Reference table for the DOM Capture and Replay documentation For information about See the what DOM Capture and Replay provides IBM Tealeaf cxImpact User Manual configuring UI Capture to make use of the DOM Capture and Replay feature IBM Tealeaf CX UI Capture j2 Guide enabling DOM Capture using the Replay Server Settings IBM Te
5. Load details window see the IBM Tealeaf cxImpact User Manual Chapter 1 9 0 1 Release notes 5 cxOverstat Improved custom template support for Native replay IBM Tealeaf Version 9 0 1 supports custom templates for Native replay Prior to IBM Tealeaf Version 9 0 1 the only way to customize templates for Native replay was by modifying the shipped templates in the ReplayServer TLT directory Modifying the templates in this manner has drawbacks You will likely have to re implement the template customization when a new version of IBM Tealeaf is installed With the improved support for template customization you can make session replay for mobile devices match any changes made to the out of the box mobile controls in iOS or Android And you do not have to worry about re implementing customization efforts when a new version of IBM Tealeaf is installed For information about creating your own templates to customize mobile device session replay see the IBM Tealeaf CX Configuration Manual Mobile gestures support for BBR IBM Tealeaf Version 9 0 1 supports capture and replay of mobile device gestures The capability to capture and replay mobile device gestures for example tap and swipe gestures gives you insight into interactions that are specific to a mobile device user s experience For information about mobile device gestures in BBR see the IBM Tealeaf cxImpact User Manual Hybrid session support for BBR In IBM Tealeaf Version
6. Turn on Proactive Alerts was enabled has been fixed Fix Pack 1 includes a change that applies time out rules to the Tealeaf Attention Maps so that the user viewing time is reported more accurately A defect that caused the Export button to be missing from Attention Map Overlay in Browser Based Replay and Snapshot has been fixed A defect that caused the Transport Service to fail because of high memory usage has been fixed A defect that caused Browser Based Replay to fail to retrieve static content from a site that is hosted on cloud due to incorrect URLs has been fixed A defect in the Tealeaf Reference Session Agent that caused the Transport Service in HBR to crash randomly has been fixed To prevent malformed requests from getting absolute path resources of files web server now discloses only relative paths for all but FileVersions urls A defect that caused wildcards in replay rules with url or url pattern to break in global version has been fixed A defect that caused Search Server PipelineStatus to return garbage in globalization supported version has been fixed A defect in that caused some pages to not render in Browser Based Replay and which resulted in a slow HTML response has been fixed A defect in cxReveal Search template that caused MD5 Hashing to malfunction when enabled in the search field has been fixed A defect that prevented users from using a completed session search and specifying a date when date format is of a prof
7. defect that forced Portal users to authenticate to access logs through portal management has been fixed A defect that forced Portal users to authenticate to access cxVerify logs has been fixed A defect that caused the Session List column in a newly created portal search template to change from cxReveal to cxImpact after saving changes and refreshing the page has been fixed A defect that caused the number of clicks on the Link Analytics overlay to not match the count shown in the Report Builder after a drill down has been fixed A defect that caused inconsistencies with regard to event count number details in the Click Event report has been fixed A defect that caused database error messages related to fact aggregation after upgrading from IBM Tealeaf version 8 8 to IBM Tealeaf version 9 0 1 has been fixed A defect that caused Tealeaf DOM Capture to not be able to handle relative URLs in the base tags has been fixed A defect that resulted in the error message Uncaught Reference Error onBeforeHandler is not defined during Browser Based Replay when the Report Javascript Errors option is enabled has been fixed A defect that caused the Replay Only White List option in Portal Management Replay Server to always be enabled regardless of its setting in Replay Server s Global Options has been fixed Chapter 2 Build notes 13 14 A defect that caused the Tealeaf Management Service process to consume an entire CPU core memory when
8. devices For more information about the use of various technologies including cookies for these purposes See IBM s Online Privacy Statement at http www ibm com privacy details us en section entitled Cookies Web Beacons and Other Technologies Notices 19 20 IBM Tealeaf Customer Experience 9 0 1A Enhanced International Character Support EICS Release Notes Printed in USA
9. e A defect that prevented users from exporting dashboards into PDF format has been fixed e This fix pack contains an upgrade to OpenSSL version 1 0 2a to address security vulnerabilities e A defect that caused rendering in IBM Tealeaf version 9 0 1 to not perform as well as it did in IBM Tealeaf version 8 8 has been fixed e A defect that caused a session captured in Internet Explorer to not replay with the Internet Explorer renderer has been fixed e A defect the caused a No data available error message to display when selecting more than 3 days for the cxOverstat Attention Map report has been fixed e A defect that prevented the cxOverstat Attention Map from loading in Browser Based Replay has been fixed e A defect where exporting reports that contained a dimension with a filter and a value or exporting a dashboard that contained such reports failed silently in the Portal has been fixed e A defect where TLEventManager removed BB events unnecessarily and prevented events in IBM Tealeaf version 7 2 from being converted has been fixed e A defect in Report Builder that excluded the date range from displaying on reports that were exported to an xml file has been fixed e A defect that resulted in data not being aggregated by the Data Collector after upgrading from IBM Tealeaf 8 8 0 8895 to IBM Tealeaf 9 0 1 1053 has been fixed e A defect in cxReveal and cxImpact where sessions were found and the request and response were ret
10. s cultural preference Traditional and Korean Additional user interface translations Japanese Chinese Simplified Chinese Additional localized product documentation The product documentation set is translated into all supported languages German French Spanish Italian Brazilian Portuguese Japanese Chinese Simplified Chinese Traditional and Korean Latest versions The following table lists the build numbers for the latest versions of the IBM Tealeaf products discussed in these release notes Table 1 Build numbers for latest versions of IBM Tealeaf products Application Note The following information applies to IBM Tealeaf with EICS enablement 3720 for IBM Tealeaf version 9 0 1A with EICS Product Build number As of Date IBM Tealeaf Customer Experience 9 0 1 1053 December 4 2014 V9 0 1 and related products IBM Tealeaf Customer Experience 9 0 1 5046 December 4 2014 V9 0 1A and related products IBM Tealeaf CX Passive Capture 3670 December 4 2014 IBM Tealeaf CX UI Capture j2 3 1 0 December 4 2014 2 Framework Note You must have an active customer support account for the latest versions of IBM Tealeaf CX Mobile Android 9 0 0 13 December 4 2014 Logging Framework IBM Tealeaf CX Mobile iOS Logging 9 0 0 23 December 4 2014 IBM Tealeaf Customer Experience and IBM Tealeaf CX Passive Capture Application For more information go to support ib
11. you begin upgrading verify that your system is properly sized for V9 0 1 as the system requirements can change 9 0 1 5046 build issues In addition to any IBM Tealeaf V9 01 build issues the following are known issues of IBM Tealeaf V9 0 1A For information about V9 0 1 build issues see 9 0 1 1053 build issues e The long term canister trims data one day earlier or one day after the configured length of time The long term canister does not support daylight savings time e Half hour time zones such as the IST time zone are not supported 9 0 1 1053 build issues void viewDidLoad The following are known issues of the V9 0 1 build e In Hybrid Replay some pinch positions captured from an iOS device might not reflect the actual coordinates of the pinch gesture that the user performed on the iOS screen Points that have negative values or points that are outside the mobile screen are normalized to fit within the mobile skin In some cases the first page of Hybrid Replay for iOS is blank In these cases session replay starts on the second page If the first page of Hybrid Replay for iOS is blank and you want to suppress the blank page from BBR add the following code as part of the application instrumentation to any UIViewController that contains a UIWebView Note Manual line breaks were applied to ensure the sample code fits on the page TLFApplicationHelper sharedInstance setConfigurableItem kConfi
12. 9 0 1 you can use BBR to replay sessions that contain hybrid data data captured from a mobile device and from a webView For information about replaying sessions that have both web and mobile data see the IBM Tealeaf cxImpact User Manual New template library functions to support improved customizability IBM Tealeaf Version 9 0 1 includes new template library functions for improved customizability The following functions were added to the template library e fileExists filename e readJsonFile json filename defaultJsonValue e readRawFile filename defaultStringValue e readJsonFile json filename defaultJsonValue For a description of these functions see the IBM Tealeaf CX Configuration Manual The following features are new to IBM Tealeaf cxOverstat overlays 6 IBM Tealeaf Customer Experience 9 0 1A Enhanced International Character Support EICS Release Notes Snapshot With cxOverstat Snapshot you can use a Mozilla Firefox browser extension to capture static and dynamic page states easily from live web pages and save them to the Snapshot Gallery Saving captured page states to the Snapshot Gallery allows you to group and tag snapshots and simplifies access to cxOverstat data Snapshots display the exact page state at the time of capture and allow you to apply the overlays to analyze the usability data For information about the Snapshot feature see the IBM Tealeaf cxOverstat User Manual Color Co
13. M Tealeaf cx View IBM Tealeaf cxView User Manual IBM Tealeaf CX Mobile IBM Tealeaf CX Mobile Android Logging Framework Guide IBM Tealeaf Android Logging Framework Release Notes IBM Tealeaf CX Mobile Administration Manual IBM Tealeaf CX Mobile User Manual IBM Tealeaf CX Mobile iOS Logging Framework Guide IBM Tealeaf iOS Logging Framework Release Notes 16 IBM Tealeaf Customer Experience 9 0 1A Enhanced International Character Support EICS Release Notes Notices This information was developed for products and services offered in the U S A IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for information on the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not grant you any license to these patents You can send license inquiries in writing to IBM Direct
14. aleaf CX Configuration Manual adding the session agent that moves the captured DOM data from the UI hit into a newly created virtual hit IBM Tealeaf CX Configuration Manual Real time access to Replay Server logging A feature was added to Browser Based Reply BBR to extend Replay Server logging so that logging information displays in the Processing window when sessions are loaded Users with Administrative authorization can expand the Processing window to get a real time view of the logs from the rendering engine The logs provide processing details associated with e Loading of the session e Loading of each page 4 IBM Tealeaf Customer Experience 9 0 1A Enhanced International Character Support EICS Release Notes e Other rendering related logs This real time access improves an Administrator s capability to address problems at the server level In addition to providing real time access to logging information from the Processing window a new option named Page Hit Logs was added to the View menu The Page Hit Logs option displays the logs from the rendering engines that show the processing being performed by the Replay Server Note This option is available to users with Administrative authorization only For a list of the publications with information about real time access to Replay Server logging see Reference table for Real time access to Replay Server logging documentation Table 3 Reference tabl
15. e for the Real time access to Replay Server logging documentation For information about See the specifying the server and port for the IBM Tealeaf CX Installation Guide Tracking Service used by Replay Server Logging modifying the Tracking Service configuration IBM Tealeaf CX Configuration Manual with TMS using real time page load logging IBM Tealeaf cxImpact Administration Manual information for session diagnostics the new Page Hit Logs option from the View IBM Tealeaf cxImpact Administration Manual menu Improved access to page load details A Page Load Details button was added to the Session Replay Processing window in BBR The new button allows users with Administrative authorization to review the load details during session replay The Page Load Details window can be used to review all of the content that is requested from an individual page and whether the replay client was successful in loading it Users can click the Page Load Details button while the session is being replayed to get a real time view of page load processing Being able to view page load details in real time enhances your ability to recognize problems associated with a customer s session and leads to quicker problem resolution Additionally being able to view page load details in real time can help you identify specific files that might be the cause of discrepancies in fidelity For information about working with the Page
16. eb sites are not part of the materials for this IBM product and use of those Web sites is at your own risk Copyright IBM Corp 1999 2015 17 IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Licensees of this program who wish to have information about it for the purpose of enabling i the exchange of information between independently created programs and other programs including this one and ii the mutual use of the information which has been exchanged should contact IBM Bay Area Lab 1001 E Hillsdale Boulevard Foster City California 94404 U S A Such information may be available subject to appropriate terms and conditions including in some cases payment of a fee The licensed program described in this document and all licensed material available for it are provided by IBM under terms of the IBM Customer Agreement IBM International Program License Agreement or any equivalent agreement between us Any performance data contained herein was determined in a controlled environment Therefore the results obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of th
17. er has been selected As a result the value displayed for the Replay Renderer in Browser Based Replay is based on a best guess scenario Because of this the Replay Renderer listed in the User Agent Information bar might not reflect the actual Renderer used Release 9 0 1 5057 9 0 1A Fix Pack 1 IBM Tealeaf 9 0 1 5057 9 0 1A Fix Pack 1 is a full IBM Tealeaf upgrade that can be used to upgrade your existing IBM Tealeaf deployment The fix pack supports upgrading from IBM Tealeaf 9 0A and later global versions Note When you are upgrading an IBM Tealeaf deployment upgrade the IBM Tealeaf software on all of the servers in your IBM Tealeaf environment Installing the 9 0 1 1057 9 0 1A Fix Pack 1 is similar to installing a major upgrade Run setup exe to start the installation process For more information on installing IBM Tealeaf see the IBM Tealeaf CX Installation Manual This fix pack is compatible with browscap csv version 6001 and WURFL version db scientiamobile com 2015 04 12 New Features The following features are applied to this fix pack e This fix pack integrates IBM Tealeaf and IBM Digital Analytics so that Digital Analytics users can replay a Digital Analytics session in Tealeaf e A feature that enables users to preview updated foreground text and background colors has been added to cxOverstat e A feature that enables Tealeaf to capture the height and width of a screen at the time of capture has been added to th
18. gurableItemLogViewLayoutOnScreenTransition value NSNumber numberWithBool NO super viewDidLoad load webpage and other view did load actions void viewDidAppear BOOL animated super viewDidAppear animated TLFApplicationHelper sharedInstance setConfigurableItem kConfigurableItemLogViewLayoutOnScreenTransition value NSNumber numberWithBool YES viewDidAppearActions Note Adding the code shown above addresses the issue of the first page being blank if the web page loads during viewDidload If the web page loads at a later point the first page of Hybrid Replay for iOS might still be blank There might be instances when a reloaded active session does not reproduce all of the hits processed by Native Replay For example lets say a UI event is processed and flagged during the initial session load If the session is subsequently updated with a new Target Post and Type 4 message the new type 4 message is not attached to the previous Type 10 message The session will replay correctly in BBR as soon as a new type message is encountered in later hits Although a few type 4 pages are lost when the active session is refreshed these pages are loaded properly if the user refreshes the browser window 10 IBM Tealeaf Customer Experience 9 0 1A Enhanced International Character Support EICS Release Notes In an environment with multiple Replay Servers there is no way for Tealeaf to know which Replay Serv
19. guration Manual IBM Tealeaf CX Cookie Injector Manual IBM Tealeaf CX Databases Guide IBM Tealeaf CX Event Manager Manual IBM Tealeaf CX Glossary IBM Tealeaf CX Installation Manual IBM Tealeaf CX PCA Manual IBM Tealeaf CX PCA Release Notes Copyright IBM Corp 1999 2015 15 Table 5 Available documentation for IBM Tealeaf products continued IBM Tealeaf products Available documents IBM Tealeaf CX IBM Tealeaf CX RealiTea Viewer Client Side Capture Manual IBM Tealeaf CX RealiTea Viewer User Manual IBM Tealeaf CX Release Notes IBM Tealeaf CX Release Upgrade Manual IBM Tealeaf CX Support Troubleshooting FAQ IBM Tealeaf CX Troubleshooting Guide IBM Tealeaf CX UI Capture j2 Guide IBM Tealeaf CX UI Capture j2 Release Notes IBM Tealeaf cxImpact IBM Tealeaf cxImpact Administration Manual IBM Tealeaf cxImpact User Manual IBM Tealeaf cxImpact Reporting Guide IBM Tealeaf cxConnect IBM Tealeaf cxConnect for Data Analysis Administration Manual IBM Tealeaf cxConnect for Voice of Customer Administration Manual IBM Tealeaf cxConnect for Web Analytics Administration Manual IBM Tealeaf cxOverstat IBM Tealeaf cxOverstat User Manual IBM Tealeaf cxReveal IBM Tealeaf cxReveal Administration Manual IBM Tealeaf cxReveal API Guide IBM Tealeaf cxReveal User Manual IBM Tealeaf cxVerify IBM Tealeaf cxVerify Administration Manual IB
20. ies we inform you about the specifics below Depending upon the configurations deployed this Software Offering may use session and persistent cookies that collect each user s user name and other personal information for purposes of session management enhanced user usability or other usage tracking or functional purposes These cookies can be disabled but disabling them will also eliminate the functionality they enable Various jurisdictions regulate the collection of personal information through cookies and similar technologies If the configurations deployed for this Software Offering provide you as customer the ability to collect personal information from end users via cookies and other technologies you should seek your own legal advice about any laws applicable to such data collection including any requirements for providing notice and consent where appropriate IBM requires that Clients 1 provide a clear and conspicuous link to Customer s website terms of use e g privacy policy which includes a link to IBM s and Client s data collection and use practices 2 notify that cookies and clear gifs web beacons are being placed on the visitor s computer by IBM on the Client s behalf along with an explanation of the purpose of such technology and 3 to the extent required by law obtain consent from website visitors prior to the placement of cookies and clear gifs web beacons placed by Client or IBM on Client s behalf on website visitor s
21. ile other than the system locale has been fixed A defect that caused session fragments to not sort properly and to appear as if grouped by canister has been fixed IBM Tealeaf Customer Experience 9 0 1A Enhanced International Character Support EICS Release Notes Chapter 3 IBM Tealeaf documentation and help IBM Tealeaf provides documentation and help for users developers and administrators Viewing product documentation All IBM Tealeaf product documentation is available at the following website https tealeaf support ibmcloud com Use the information in the following table to view the product documentation for IBM Tealeaf Table 4 Getting help To view Do this Product documentation Help for a page on the IBM Tealeaf Portal On the IBM Tealeaf portal go to gt Product Documentation On the IBM Tealeaf portal go to gt Help for This Page Help for IBM Tealeaf CX PCA On the IBM Tealeaf CX PCA web interface select Guide to access the IBM Tealeaf CX PCA Manual Available documents for IBM Tealeaf products Use the following table to view a list of available documents for all IBM Tealeaf products Table 5 Available documentation for IBM Tealeaf products IBM Tealeaf products Available documents IBM Tealeaf CX IBM Tealeaf Customer Experience Overview Guide IBM Tealeaf CX Client Framework Data Integration Guide IBM Tealeaf CX Confi
22. is document should verify the applicable data for their specific environment Information concerning non IBM products was obtained from the suppliers of those products their published announcements or other publicly available sources IBM has not tested those products and cannot confirm the accuracy of performance compatibility or any other claims related to non IBM products Questions on the capabilities of non IBM products should be addressed to the suppliers of those products All statements regarding IBM s future direction or intent are subject to change or withdrawal without notice and represent goals and objectives only This information contains examples of data and reports used in daily business operations To illustrate them as completely as possible the examples include the names of individuals companies brands and products All of these names are fictitious and any similarity to the names and addresses used by an actual business enterprise is entirely coincidental COPYRIGHT LICENSE This information contains sample application programs in source language which illustrate programming techniques on various operating platforms You may copy modify and distribute these sample programs in any form without payment to IBM for the purposes of developing using marketing or distributing application programs conforming to the application programming interface for the operating platform for which the sample programs are written The
23. is fix pack By capturing the height and width of a screen at the time of capture IBM Tealeaf can support capture of responsive sites so that it can render in the Viewer the exact size of the browser at the time of capture accurately depicting what the user intended to capture e Fix pack 1 includes an enhancement to cxOverstat to improve the fidelity of snapshots An enhancement has been made to Browser Based Replay to support PDF rendering in replay e An enhancement has been made to the Color Contrast Overlay that allows users to preview updated foreground text and background colors e With Fix Pack 1 the Tealeaf Management Server TMS supports Open SSL version 1 0 2a e New text has been added to the Drill down dialog box to clarify why heat map counts in cxOverstat overlay might not match the counts in the Report Builder module The new text is as follows Counts in the following report reflect the entire selected element s and may not match counts displayed in sub select which is only for the selected area of the element s Chapter 2 Build notes 11 Bug fixes e A defect that caused the error message Replay splice scripts not loaded to display during replay has been fixed e AcxOverstat defect that caused the Metrics box to remain open when switching from Link Analytics to Form Analytics has been fixed e Progress to reduce the increased and sustained memory usage by BBR has been achieved in this Fix Pack
24. mcloud com About IBM Tealeaf Customer Experience build numbers At the bottom of each Portal page you can see the full build number for the installed Portal as a series of four numbers A B C DDDD e A Major release version number e B Minor release version number Minor releases are incremental improvements to a major release IBM Tealeaf Customer Experience 9 0 1A Enhanced International Character Support EICS Release Notes e C Modification release number Modification releases are incremental improvements to a minor release e DDDD The unique build number This number indicates the number of official builds that have been published for the release Note When contacting IBM Tealeaf Customer Support have the unique build number available Required PCA Build A PCA Build 3670 is required for IBM Tealeaf Release 9 0 1 A PCA Build 3720 is required for IBM Tealeaf Release 9 0 1A with EICS support For more information about the Passive Capture Application PCA see IBM Tealeaf Passive Capture Application PCA Manual and IBM Tealeaf Passive Capture Application PCA Release Notes Supported browsers For information about the current browsers and versions supported for accessing the IBM Tealeaf Portal see Browsers in the IBM Tealeaf cxImpact User Manual IBM Tealeaf CX The following features are new to IBM Tealeaf CX New pre aggregation process for the Data Collector The pre aggregation process i
25. mproves overall performance of the Data Collector and SQL server The amount of data that is processed by the Data Collector is reduced by the pre aggregation process The pre aggregation process receives data from the canisters and aggregates any duplicated data while the data is still in memory Aggregating the data while it is in memory reduces the amount of data that is written to disk and transferred over the network connection The process also reduces the number of staging tables and reporting tables on the SQL server IBM Digital Analytics integration Performance improvements for the integration of Tealeaf and Digital Analytics allows more customer session data to be exported to IBM Digital Analytics An increase in the session limit number increases the number of customer sessions in the Tealeaf segments that can be exported to Digital Analytics IBM Tealeaf CX users who also have entitlement to Digital Analytics Explore can export Tealeaf search segments into Digital Analytics In Explore users can apply Tealeaf visitor and customer segments to the Digital Analytics data set and create a report analyses to improve their understanding of their customers behavior Cloud deployment IBM Tealeaf can be deployed within the IBM Softlayer and Microsoft Azure cloud based environments Using the CX PCA and packet forwarder software data can be captured within these environments for processing by yourIBM Tealeaf CX software Chapter 1
26. ntrast overlay The Color Contrast overlay evaluates difficulties that users might encounter when viewing items on a website due to a lack of contrast between the foreground text and the background color The Color Contrast overlay uses pins to identify text where the color contrast ratio does not meet the WCAG 2 0 standard The Color Contrast Analyzer tool can suggest alternative foreground text and background colors to satisfy the minimum contrast ratio or users can choose colors manually and validate whether the new contrast ratio meets the standard For information about Color Contrast overlays see the IBM Tealeaf cxOverstat User Manual Accessibility overlay The Accessibility overlay evaluates website issues that might affect users with visual auditory or physical impairments The Accessibility overlay uses pins to identify page elements that violate the WCAG 2 0 standard categorizing the violations by severity while also providing information about the disabilities affected For information about Accessibility overlays see the IBM Tealeaf cxOverstat User Manual CX Mobile The following features are new to IBM Tealeaf CX Mobile With 9 0 1 Tealeaf provides out of the box events that can be used to create reports or as a base to create new events The provided Mobile events are e Double Tap Gesture e Exception Gesture Mobile Model e Mobile Session Count e Mobile Session Length sec Mobile Session Si
27. or of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A For license inquiries regarding double byte DBCS information contact the IBM Intellectual Property Department in your country or send inquiries in writing to Intellectual Property Licensing Legal and Intellectual Property Law IBM Japan Ltd 19 21 Nihonbashi Hakozakicho Chuo ku Tokyo 103 8510 Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice Any references in this information to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those W
28. se examples have not been thoroughly tested under all conditions IBM therefore cannot guarantee or imply reliability serviceability or function of these programs The sample 18 IBM Tealeaf Customer Experience 9 0 1A Enhanced International Character Support EICS Release Notes programs are provided AS IS without warranty of any kind IBM shall not be liable for any damages arising out of your use of the sample programs Trademarks IBM the IBM logo and ibm com are trademarks or registered trademarks of International Business Machines Corp registered in many jurisdictions worldwide Other product and service names might be trademarks of IBM or other companies A current list of IBM trademarks is available on the Web at Copyright and trademark information at www ibm com legal copytrade shtml Privacy Policy Considerations IBM Software products including software as a service solutions Software Offerings may use cookies or other technologies to collect product usage information to help improve the end user experience to tailor interactions with the end user or for other purposes A cookie is a piece of data that a web site can send to your browser which may then be stored on your computer as a tag that identifies your computer In many cases no personal information is collected by these cookies If a Software Offering you are using enables you to collect personal information through cookies and similar technolog
29. tate page to always be in Greenwich Mean Time GMT regardless of the local time zone setting has been fixed A defect that caused search field values to not be saved has been fixed As a result of this defect values added to the pulldown and radio button fields were not saved A fix that makes wurf12csv batchable has been applied A issue that caused problems replaying URLs with embedded question marks 2 has been resolved A defect where OpinionLab links fail with 404 errors on Login aspx after installing or upgrading to a version of Tealeaf that includes cxConnect for Voice of Customer has been fixed A defect that caused mandatory fields in the Search Template to disappear upon refresh has been fixed A defect that resulted in malformed URLs when performing the action Tools gt GetImages and which caused theGet Images action to fail has been fixed A fix to the Backup Restore function allows users to create backups of the event data model and restore whitelist and blacklist values for a dimension without having to check the Track Top Movers option A defect that prevented the sort order in Report Builder from being carried over correctly to the Dashboard has been fixed A defect that caused Portal search to return all sessions rather than those specified in the search filter has been fixed A defect where a Discard Session action caused the Send to Event Bus option to be unavailable for selection has been fixed A
30. uation e Support when the user data being processed is not the same as the native character encoding of the operating system For example IBM Tealeaf components can process Arabic data on a French Windows operating system Note IBM Tealeaf CX RealiTea Viewer v9 0 1A does not have these additional features It contains the same enhancements as V9 0 1 Note IBM Tealeaf Customer Experience V9 0 1A Enhanced International Character Support EICS should only be used if you require the additional features that are provided by this version If you do not require these additional features install IBM Tealeaf Customer Experience V9 0 1 Note The following IBM Tealeaf products and components do not have a separate installer that is specific IBM Tealeaf Customer Experience V9 0 1A You can use the V9 0 installation files to enable the following products in your IBM Tealeaf Customer Experience V9 0 1A environment e IBM Tealeaf CX Mobile e IBM Tealeaf cxOverstat e IBM Tealeaf cxImpact e IBM Tealeaf cxView Copyright IBM Corp 1999 2015 1 e IBM Tealeaf cxConnect for Web Analytics IBM Tealeaf cxConnect for Voice of Customer In V9 0 1 IBM Tealeaf provides the following enhancements These features are also available in V9 0 1A Enhanced International Character Support EICS e Culturally correct user interface Updated Portal user interface components to accept and present numbers dates times and calendars to reflect the user
31. urned but the replay failed with a processing message has been fixed e A defect that caused TLBackup exe to crash on the Reporting server has been fixed e A defect that resulted in the message SSL socket error Failed to get certificate from file when configuring the SASocket to send encrypted data UseSSL True has been fixed e A defect that resulted in an invalid search query when performing an active search with an empty session attribute field has been fixed e A defect that caused the Accessibility Impact for overlays to be categorized as undefined has been fixed e A defect where a 500 Internal server error There is a problem with the resource you are looking for and it cannot be displayed message occurs when attempting to view either the Request or the Response buffer for pages served by an Akamai server that is using Browser Based Replay has been fixed e A defect that resulted in a Buffer too small error when logging long custom UI event js has been fixed e The JavaScript validation error lt FACT_ID gt does not exist which occurred when events in Advanced Mode were going through fact occurrences has been fixed 12 IBM Tealeaf Customer Experience 9 0 1A Enhanced International Character Support EICS Release Notes A defect that resulted in a buffer overwrite in replay plug ins which caused the Replay server to crash has been fixed A defect that caused the Interval Start and Interval End values on the Alert S
32. ze BB e Mobile Session Start BB Chapter 1 9 0 1 Release notes 7 Pinch Gesture Resize Gesture e Session with at least one exception e Step Device Carrier BB e Step Last Gesture BB e Step Last Gesture Offset BB e Step Device Model BB e Step OS Version BB e Swipe Gesture e Tap and Hold Gesture e Unresponsive Gestures e Unresponsive Gestures BB For information about out of the box events see the IBM Tealeaf CX Mobile User Manual and the IBM Tealeaf Event Manager Manual 8 IBM Tealeaf Customer Experience 9 0 1A Enhanced International Character Support EICS Release Notes Chapter 2 Build notes This section contains release notes pertaining to the individual official builds available for this release Included in these notes is a list of issues that are addressed in the build as well as new features and any dependencies Note IBM Tealeaf recommends upgrading to the latest available build for any release whenever possible Release 9 0 1 general availability IBM Tealeaf version 9 0 1 Release Date December 4 2014 Installation notes These installation notes help you prepare for your installation Consult the IBM Tealeaf CX Installation Guide for information about installing Internet Information Services IIS and enabling NET framework Install IIS Manager to manage IIS Verify that Microsoft IIS is installed and configured to use NET 4 5 on your IBM Tealeaf servers
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