User manual 6.0 ENG
Contents
1. Goto Record gt Stop In the history you will see that the recording has stopped Note Manual recorder files are automatically secured These calls files are not automatically removed Usermanual e 36 J Oridis IP Connecsy 6 0 6 4 Playing recorded files When you want to play a recorded call you must carry out the following instructions 1 Open the Record form with the menu item Record Play The Record form appears 2 Select the recorded call which you want to play The play item will be activated 3 Click on the play item gt The recorder file will be played with your Windows media player 4 Click on the pause item II to pause the playing and on the stop item m to stop the playing of the recorder call 6 5 Delete recorder files 1 Select a call in the Record form which you want to delete 2 Click on the delete item X to delete the recorder call The call will then be removed 6 6 Save recorded files The recorded calls can be saved on other locations To do this you must carry out the following instructions 1 Select a recorded call in the Record form 2 Click on the save item A dialog window will appear 3 Enter a file name and select a directory 4 Click on OK The recorder file is now saved Usermanual e 37 J Oridis IP Connecsy 6 0 7 0 Connecsy Lync integration 7 1 Lync integration In Connecsy 6 0 there is a integration w2. 1 or more days of the week How to configure this is described in our technical manual Calendar Microsoft Outlook 8 00 Car to Garage for Maintenace 900 Show tasks on Due Date Start Date Due Date p Usermanual e 13 Wpridis IP Connecsy 6 0 3 1 Activate the PC console 1 Start the Connecsy application If auto logon has not been configured a login window as below will appear Type your name and your password Ask your administrator for them if you re not sure IP Connecsy 5 0 Operator Login Operator Password i ces When the console is started the console is always set to the position busy It is also possible that the console is set in the night state both are displayed in the console state information area 2 Incase the console is in the state night and you are the main operator press the function button NIGHT After switching off from the night state the console state information will display the message Position free Your console is now active In case you are not the main operator switch off the state position busy by clicking on the function button BUSY After switching off the state position busy the console state information field will display the message Position free Your console is now active Usermanual e 14 Wpridis IP Connecsy 6 0 3 2 Answering a Call When a call comes in You hear a remain
3. With the numeric keyboard you can answer the lines A to F easily Some keys have extra functions in the Connecsy Application Release Transfer Hold The call can be put on hold Cancel cancel the announced transfer Line A to C Page Insert Home Up Line D to F Line buttons For answering calls and putting them on hold Hash For sending DTMF tone into a IVR menu The pictures above are special keyboard stickers which will be delivered at every installation Working with the numeric keys of the keyboard is much more efficient then working with the mouse p Usermanual e 23 J Oridis IP Connecsy 6 0 When ordering a Connecsy console you will receive stickers for the keyboard On the stickers you see the significance of the acts in Connecsy On the picture below you ll see which sticker belongs to which button 4 Connecsy Database 4 1 Search for data With the search function of Connecsy you can find a person very quickly You can use different kinds of search keys After adding the search keys the results of the matching persons are displayed in the user table By selecting a record in the user table the selected record person will be displayed in the user profile Usermanual e 24 J Oridis IP Connecsy 6 0 4 1 1 Enter a search key You can enter text into the input fields of the user profile After choosing the desired field choice button the user table will be filled with person references Thes
4. ZO WHE NOTES FIELD viscitnndnensadadudatnantud E a 12 2 9 THE OUTLOOK CALENDAR WINDOW csececcuseccueusueueaueueauausueauausueauausueavausueavauseeaveusesavens 13 3 1 ACTIVATE THE PE CONSOLE vansum r KS Ea 14 EAN RNA 0 a r r a r 15 Fil l CAN EE EL eD PE E A E A I IE E a vaka R 16 3 3 2 Start a call with the DXS BLF WiIndOW s nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnna 16 III HAV A CU W PONV irritera ie ie T a 16 3 3 4 Start a call with the use Of the user profile axnnnnnvnnnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnan 17 3 3 5 Start a call with the use of the user table database axinvnvnv nv nn nn nnnnnnnnnnnnar 17 APOT CALE ON HOLD aa a T 18 sATA ERACE a EET A AAAA T E E 19 S91 TELA OEE i ap EEEE EE A N E E AE A 19 3 5 2 Transfer a call with the DXS BLF WiNdOW saxnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnna 19 3 5 3 Transfer a call with the use of the user profile axnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnan 19 3 5 4 Transfer with the use of the enter key fast transtfer ssnxnvnvnnvnnn nn nnnnnnnnnnnnar 20 Usermanual e 4 IP Connecsy 6 0 3 6 STARTING A CONFERENCE CALL sananaannnvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnanaa nna 20 3 7 CALL WITH DIAL TONES at iivvdiwiuisnddvdcdvediniadsecdudviieniwistdediedetenditalandiviebteiiabaddenieiniweniels 21 3 8 RELEASE A CONNECTIONuuznnznnanaannnnnnnnnnnnnnnnnnannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnunnnnnnnnnn 22 PI REDA
5. a click on one of the buttons the DXS BLF window will appear Free 5 4 4 Queue information and DXS BLF buttons With this option you will get a combination of queue information and DXS BLF buttons eo eec gt Usermanual e 31 Wpridis IP Connecsy 6 0 5 5 Operator Administration Via Extra Operator Administration you will be able to maintain the operators who have access to Connecsy On a fresh installation there will only be one operator named Connecsy which password is also connecsy By adding more operators every one can get his own account and the performance will in that case also be logged per operator F Operator Administration Operator Connecsy Name Connecsy Tel number 0 Password Administrator Close Click on the button New add a new operator When you save the newly insert operator you will be prompted for a password The password should be at least six characters long When you select an operator in the listbox you can delete this operator by clicking Delete edit his her name or change the password by clicking Password Click Apply to store the changed data or click Reset to restore changed data to their original values By checking the Reporting field you give the operator access to the reporting functionality of Connecsy 5 6 Reports To view the Connecsy Reports you have to go to Extra Reports only operators who have access to this functionality will have the menu option Reports enabl
6. emails to people in de user table Definity feature buttons With the Connecsy Plus you have the possibility to record or play calls pi Usermanual e 6 J Oridis IP Connecsy 6 0 2 Main Window The main window of Connecsy is built up with a console with function keys user profile and a user table From the main screen you can execute the most important tasks Specific functions can be started from sub windows All functions can also be executed by touching a screen in combination with a touch screen p IP Connecsy 5 0 Avaya communication Nederland B V Agent Connecsy File Edit View Language Extra Photo Help Thursday 19 November 2009 14 51 hours Queue 1 Busy Alarm e free Function buttons on profile User table 2 1 Console In the console are line state messages displayed with line selections State messages of the Definity and Connecsy are displayed in the console state area The function keys are also a part of the console P Usermanual e 7 J Oridis IP Connecsy 6 0 Call informatio Program a onnecsy 5 0 Avaya communication Nederland B Y Agent Connecsy AD S mba Fie Edit V Language Extra Photo Help Incoming call ringing Thursday 19 November 2009 15 14 hours _ Hw 62 SW 01 Alarm Dial 008001273 Far c 0615962228 Search for 0615962229 iNentification P T 2 2 1 Call information For every call some call information is displayed in thi
7. side a choice window will O appear In this choice dialog you can select Modify 5411 Easy Run Inc Delete and Cancel oa Geotel Comm sagda Post When you choose MODIFY the Person Information dialog will appear with the information of the selected person Now you can change the person information When you choose DELETE the selected person information will be permanently deleted from the person database 4 4 Export of database data Sometimes it is necessary to backup the database file This can be done to export the database file You can do this only when you are logged in for administration When you are logged in you must select the menu item File Export After this a dialog box will appear Now the following steps must be taken 1 Select in the list file of the type the option COMA SEPARATED CSV 2 Enter a file name or select one 3 Press on the button Open The following dialog will appear Usermanual e 27 J Oridis IP Connecsy 6 0 CONNECSY Exporteren Extensie Kantoor Auto Naam Mobiel Kalender Voornaam Priv Opm Afdeling E Mail Opm C Record nummer C Notitie Aantal records 4 In this dialog you can specify which fields you want to export by toggling the checkboxes on or off 5 Press the button OK The counter in the field Number of records will start to run Note with the menu File Import you can restore the backup da
8. total time on call or the amount of calls an operator console has had each day 5 6 4 Details from the call history In this report you will get a detail view of each call The start time of the call the duration the time it was put on hold and the number of the caller Also it shows if it was an inbound or an outbound call 5 7 Other settings 5 7 1 Line pictures With this option you can set on or off the line state pictures You can set this on or off by toggling the menu item View line button bitmaps Usermanual e 33 J Oridis IP Connecsy 6 0 5 7 2 Scroll buttons In the user table you will see two scroll buttons These buttons can be activated or deactivated by toggling the menu item View Scroll bitmaps on or off 6 Connecsy Plus 6 1 General Connecsy Plus is an optional module for the IP CONNECSY 6 0 application Connecsy Plus has an extra function to record calls The calls can be recorded automatic and manual The Connecsy Plus application contains the extra menu Record 6 2 Automatic recording 6 2 1 Activate automatic recording 1 Select the menu item Record Automatic Automatic recording is activated 2 Enter the password and click on OK or press Enter The recording of calls will be activated when the line state button is active The recording will be stopped when A call is being placed on hold A call is being transferred A call is ended E E E W Note When a call is placed on
9. 01 2002 11 57 00 00 07 CALL FROM a Demo Quintus 26 01 2002 11 57 00 00 22 CALL FROM a CALLFROM 26 01 2002 11 56 00 00 10 26 01 2002 11 56 00 00 13 CALL FROM a CALLFROM 26 01 2002 11 55 00 00 38 26 01 2002 11 51 00 00 40 CALL FROM a CALL FROM 26 01 2002 11 50 00 00 07 26 01 2002 11 49 00 00 05 26 01 2002 11 48 00 00 05 3 Choose an automatic recorded file and select this file 4 Click on the item secure key button The file is now secured key on the left side of the file The file will not be deleted automatically P Usermanual e 35 Wpridis IP Connecsy 6 0 6 3 Manual recording As an alternative for automatic recording the Connecsy Plus application provides manual recording When the Connecsy Plus application is set to automatic recording you must deactivate it 1 Select the menu item Record Automatic a password dialog will appear 2 Enter your password and click on OK or press Enter automatic recording is deactivated now you can record calls manually When a call comes in on your console you can start the recorder To start the recorder manual you must carry out the following instructions Answer the incoming call line state button is activated green Goto Record gt Start In the history you will see that the recording has started The call will now be recorded When a call is transferred placed on hold or released the recording will stop automatically If not then
10. AA 22 510 DAY NCAT O RV Ea E E t O 22 3 11 POSSIBILITY TELEPHONE ACTIONS s sssssssssnnnannsnnnnnnnannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnne 23 A CONNECSY DATABASE lassconosssnens tanati ss stalssa ska lssaatass a ala aa 24 4 1 SEARCH FOR DATA hunannnnnannansnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnannnnnnnnnnnannnannnnnnnnannnannnnannanna naan 24 did EINGI SEO NOV a iu snivnstaion iain tin tata l Said Salta ata B IR K R tai us i anes 25 41 2 SOM WN UIC USE IOO riirii neaten basses isd bau EEA AANE 25 4 2 ADD NEW PERSON INFORMATION 4naaaaanannnnnannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnannnnnnnnnnnanna naan 26 4 3 CHANGE OR DELETE PERSON INFORMATION haaanannannannannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnannnnan 27 4 4 EXPORT OF DATABASE DATA unaannannnnnnnnnnnnnnnnnnnnnnnnnnunnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnannan a 27 4 5 IMPORT OF DATA vav visvnt nd maskit atalanta k a a tm at tm tak at Aa ttt k tak k Oa ak 28 5 ADMINISTRATION POSSIBILITIES 22nnnnnnananannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 29 5 1 LOGIN FOR ADMINISTRATION suaaanannnnnnnnnnnnnnnnnnnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnan naa 29 5 2 SCREEN RESOLUTION nnnanannsnnnnnnnnnnunnnnnnnnnnnnnnnnunnnnnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnNNNnNANNUNNUNAN NAN Na 29 5 3 IP CONNECSY 6 0 SCREENS4unaaunaunannannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnannnanannaa 30 5 4 5 4 CONNECSY PROGRAM STATE auaanaannnvnnnnnnnnnnnn
11. IP CONNECSY 6 0 PC Console UserManual Wpridis IP Connecsy 6 0 IP Connecsy 6 0 PC Console for Definity Enterprice Communication Server Usermanual Version 6 0 UK April 2013 Pridis Computer Telephony Products BV Usermanual e 2 J Oridis IP Connecsy 6 0 Produced and Distributed by Pridis License agreement Subject MS Windows compatible software package for IP Connecsy 6 0 hereafter referred to as software License Grant Pridis B V grants to you and your purchase subject to the following terms and conditions a nonexclusive nontransferable right to use the software Restrictions You agree to run the software on only one personal computer simultaneously Transfer of License The license cannot be transferred to another person or entity without the prior written approval of Pridis B V Term This agreement is effective from the data executed by Pridis B V and shall remain in force until terminated You may terminate the License at any time by destroying the documentation cd rom and software This agreement shall automatically terminate if you reach any of the terms or conditions of this Agreement Disclaimer of Warranties Pridis B V makes no warranty representation or promise not expressly set forth in this agreement Pridis B V disclaims and excludes any and all implied warranties of merchantability and fitness for a particular purpose Pridis B V does not warrant that the software
12. The calling line identification will appear again The line state button text becomes green again A call that is too long on hold will come back and start to ring again You will see the message waiting call ringing The colour of the line state text becomes red At this moment you cannot answer any other incoming calls before you have answered the waiting call again example place on hold again When a you have got a line active and several calls placed on hold you can select directly a line that is placed on hold The active line is automatically placed on hold without the function button HOLD The selected call becomes active Usermanual e 18 J Oridis IP Connecsy 6 0 3 5 Transfer a call You can transfer a call with the function button TRANSFER 3 5 1 Transfer standard 1 There is an incoming call Answer this call Now you can transfer this call To transfer the call 2 Click on the function button TRANSFER A dialog window appears In this dialog you can enter an extension or gg external number Press on OK hed Wait until the call extension is answered or go directly to the following step blind transfer Transfer 3 Click on the function button RELEASE to transfer the call 4 Click on the function button CANCEL to get the call back 3 5 2 Transfer a call with the DXS BLF window We refer to the steps we explained in sub paragraph 3 5 1 Only the second step is different To transfer a
13. al manual Input fields Calendar Remarks Remarks EEEE E F HE EEEE Depart Remarks 2 4 User table database The user table displays the results of the given search criteria in the user profile When a user is selected the selected user information will be displayed in the user profile The scroll buttons are used for the touch screen Usermanual e 10 J Oridis IP Connecsy 6 0 2 5 Function keys With the function keys you can execute some actions This will be explained later in this manual Beside the standard Connecsy window there are other windows These will be described in the following two paragraphs 2 6 BXS BLF window In the DXS Direct extension Select BLF Busy Lamp Field gt Dxs LF window you can see the extension state There are multiple DXS BLF 2200 group states 2204 engaged red Send Calls activated yellow Logged Off IP station bleu 2221 2226 Logged Off Digital station grey You can see 100 extensions at the same time from one group In the pull down menu you can select the different groups max 20 By clicking on a specific extension a call will be made to that specific extension For example you can use this window to make a call to transfer a call or to make a conference call there will be more information about this later Usermanual e il Wpridis IP Connecsy 6 0 2 7 The Feature button screen The feature button window contains bu
14. call to an extension click on the requested extension inside the DXS BLF window Steps 3 and 4 can now be carried out 3 5 3 Transfer a call with the use of the user profile We refer again to the sub paragraph 3 5 1 Step two is different and will be explained below Before you transfer a call you can search a person with the user profile Search a specific person and select this person in the user table Select now a input field with the number to which the call will be transferred example mobile or home Press on the function button TRANSFER or on the Enter key transfer of the numeric keyboard Usermanual e 19 J Oridis IP Connecsy 6 0 When no input field is selected the console will transfer the call to the first field with a valid number in the record mostly the extension field Steps 3 and 4 can now be carried out 3 5 4 Transfer with the use of the enter key fast transfer Also for this we refer to sub paragraph 3 5 1 Only step two is different The last method is the fast transfer method also known as Enter Enter Give a search criteria in the user profile of the user you want to call and press on the ENTER key Inthe user table you will see one or more persons which match the given criteria Press on the ENTER key again and the person which you want to transfer will be called Steps 3 and 4 can now be carried out 3 6 Starting a conference call During a call you can start conference calls Y
15. e g a pager or the Audix Voice Message System on the Definity To provide this you must follow the next instructions 1 Call the extension 2 Click on the function button F9 DTMF There will be a popped up DTMF window on which you can enter the digits to be sent to a pager for example 3 Click on the function button RELEASE to release the connection Usermanual e 21 J Oridis IP Connecsy 6 0 3 8 Release a connection When you release a connection you must carry out the following instructions 1 Select the concerning line state button 2 Click on the function button RELEASE The calling line identification disappears a The line state button becomes free Bader 3 9 Redial You can also redial the last dialled extension or external number You can do m this by clicking on the function button REDIAL g Redial 3 10 Day Night Service With the night service all group calls are passed through to a night extension or station You can switch between day and night service with the function button F12 This is a standard configuration in Connecsy If this is not configured you can switch between day and night service with the feature buttons Usermanual e 22 J Oridis IP Connecsy 6 0 3 11 Possibility telephone actions The telephone functions can be executed with the function buttons or with the numeric keyboard The function buttons can be pressed with a touch screen or clicked with a mouse
16. e references should match with the given search criteria in the user profile Note with one search field you can search in other fields This can be configured with the Connecsy Configurator We will refer to the technical manual In the input field you can use a so called wildcard All names that match to the search criteria are displayed in the user table With the wildcard question it can be searched on a different character The input BR S can result in Bres Bros Brus With the wildcard asterisk it can be searched on any given character The input BR NS can result Brons Bruins and Braans All the matching names will be displayed in the user table Note In some cases the search time will increase with the use of wildcards By selecting a row in the user table all user data will be displayed in the user profile After entering a new search criteria and pressing on the enter button a new selection that matches the criteria will be started After searching the attention is always focused to the user table 4 1 2 Sort in the user table By pressing on one of the column buttons with the mouse the user table will be sorted on the selected column Example Sometimes it is necessary to sort on the forename after you have given a wildcard selection With the column button Forename you sort the user table on forename Usermanual e 25 J Oridis IP Connecsy 6 0 4 2 Add new person in
17. ed Usermanual e 32 J Oridis IP Connecsy 6 0 Start Date Kind of Data Display Details Display Order Display Unit Create Report 1 11 2009 x Login history Overview By Operator Time FFF lt End Date Average Print Report 23 11 2009 xv Call history Details By Console Number C By Operator Select database Close 5 6 1 Overview from the login data When you open the report form the default report is an overview report from the login history In this overview you will see the total time an operator is logged in each day or the number of times an operator is logged in depending on your choice in Display Unit There is also an option to make a filter on one operator if necessary If you change the Display Order you will get the same report but this time by Console instead of by Operator 5 6 2 Details from the login data If you change the Display Details to Details you will see each time an operator logged in logged off the time he she has been logged in the amount the operator has been active during this logon period and the amount of time and the number of times the console has been set in busy and or night status by the operator There is no option to switch to the number of time the operator has logged on inside this report 5 6 3 Overview from the call history This report is almost the same as the one described in 5 6 1 only in this case the data is from the call history It shows the
18. ermanual e 5 IP Connecsy 6 0 6 3 MANUAL RECORDING 1unaaannanaaannnnnnunnnnnnnnnnnnnunnnnnnnnnnnnnunnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnna 36 6 5 DELETE RECORDER FILES auaaaaaananaaaunnnnnnnnnnnnnunnnnnnnnnnnnunnnnnnnnnnnnnnnnnnnunnnnnnnnnnnnunnnnnnnnnnnnuna 37 6 6 SAVE RECORDED FILES aaaaaaaaaaannnnnnunnnnnnnnnnnnnunnnnnnunnnnnunnnnnnnnnnnnunnnnnnnnnnnnnnnnnnnunnnnnnnnnnnnuna 37 7 0 CONNECSY LYNC INTEGRATION 2nnnnnununnnnnnnnnnnnnnnnnunnnnnnnnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnn 38 7 1 LYNC INTEGRATION h aaaaannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnunnnnnnnnnnnnunnnnnnnnnna 38 7 2 CONNECSY VIP uaanaaannnanannnnnnunnnnnnnunnnnnnnnnnnnunnnnnnnnnnnnunnnnnnunnnnnnnnnnnnnunnnnnnnnnnnnunnnnnnnnnnnnuna 39 1 Introduction Connecsy is a user friendly control program for the DEFINITY Enterprise Communications Server ECS With Connecsy it is possible to control the telephone functions with a Windows Computer It is also possible to take a quick search at the user database This document is used as reference work for the user With Connecsy the following tasks among others can be carried out Answering and connecting calls Put calls on hold Release the connection Switch between night and day service See which user is calling Calling Line Identification Consult the users database Create an overview of all incoming and outgoing calls Display the Calendar from person s within the own organisation Send
19. formation With the data input dialog you can add new persons with its data This dialog can be started with the keys ALT Alt Shift or with the button user table This function only works when you have been logged in with the administration password This is because in some cases an administrator is responsible for these actions In case you didn t logged in Connecsy will ask to enter the password p IP Connecsy 5 0 Plus Avaya communication Nederland B V Bestand Bewerken Beeld Taal Opname Extra Foto Help Dinsdag 3 November 2009 15 41 uur Wachten Positie Vrij Zoeken op 0615962228 Wachten Verbreken Verbreken hd Ci Connecsy Persoons Informatie Extensie 741 Kalender Naam Jose an Yoomaam Baas a Afdeling Slales sana button User profile _ 0 ret Naam VoorNaam Afdeling In the Person Information dialog you can add person information in the several input fields This function is used to quickly add persons to the person database The Person Information dialog is displayed below Note To use the Calendar option within your organisation it is important that the name in the Calendar field matches the name of that person on the Exchange server Usermanual e 26 J Oridis IP Connecsy 6 0 4 3 Change or delete person information By selecting a row record in the user table on the D Office Ir 100 row numbers on the left
20. g number 4 Press the function button DIAL TRANSFER or PRIORITY to make a call to the selected person 5 When an input field is selected and this field does not contain any number information the console will always call the number from the first extension field 6 You can finish the call with the function button RELEASE 3 3 5 Start a call with the use of the user table database 1 Search a user with the user profile You will see a list of users in the user table 2 Select the user you have searched for in the user table The selected person is highlighted and is displayed in the user profile 3 Press the function buttons DIAL TRANSFER or PRIORITY to make a connection to the user you have searched for The first number in a record will be called 4 After the call you can release the connection with the function button RELEASE Usermanual e 17 J Oridis IP Connecsy 6 0 3 4 Put a call on hold Calls of several persons can be put on hold on the telephone of the operator For all six line state buttons a call can be put on hold When you have an incoming call the following must be applied 1 Click on the function button HOLD The text of the specific line state button becomes yellow The calling line identification disappears 2 Now you can put a call or answer another call on another line state button 3 By clicking on the line state button the call that was put on hold can be returned
21. hold line becomes inactive the recording will stop When the call is resumed the recording will be started again however it will be placed in new file One call can thus result in more than one file being saved In the Connecsy Recording form the recorded calls can be sorted On this way all separated files of one call are sorted Usermanual e 34 Wpridis IP Connecsy 6 0 6 2 2 Settings automatic recording With automatic recording you can choose the amount of calls files that can be recorded The calls are recorded in cycles When the total amount of calls is reached the oldest call file will be removed On this way you can manage the capacity of your hard disk For more information we refer to the technical manual 6 2 3 Securing automatic recorded calls We just explained that the oldest recorded files are removed automatically With the Connecsy Plus is it also possible that automatic recorded files are not removed automatically This can be done to secure the recorder call file You must carry out the following instructions 1 Select the menu item Record Play a password dialog appears 2 Enter your password and click on OK or press Enter the Record form appears B CONHECSY RECORDINGS ii SEE Date Time Length Telephone Name Display 26 01 2002 11 58 00 00 07 CALL FROM a Workshop AYS 2702 26 01 2002 11 58 00 00 19 CALL FROM a CALL FROM 26 01 2002 11 57 00 00 11 CALLFROM a CONFERENCE 2 26
22. ing call signal You see in the call information area the message Incoming Call You see calling line identification You see the incoming call information on the line state button To answer the call 1 Press on the line button which refers to the incoming call The calling stops The message in the call information area will disappear The text in the line button transforms to green and displays the calling line identification 2 Answer the call Now you can transfer the call place the call in the queue or disconnect the call To finish the call click on the function button RELEASE The connection of the person calling will be released The calling line identification disappears The line state button becomes free The console is now ready to answer the next call or start a new call E E W Note It is not possible to answer more than one line call at the same time When a second line call comes in the first line call must be put on hold or released When you want to start a new or 2nd phone call you can use another line button Usermanual e 15 J Oridis IP Connecsy 6 0 Making a call can be done in several ways This will be explained in the following paragraphs 3 3 1 Start a call standard 1 Activate a line by clicking on one of the free line state buttons or the Priority function button DIAL You hear a dial tone A dialog window appears In this window you can enter an extensio
23. ith Lync When searching a person in the database Connecsy will automatically search for a contact in your MS Lync client with the same e mail address In the Lync screen you will see the status on Lync and of his phone You can also start a chat conversation or an e mail from this screen Presence Extensie 104 Maam Maaten van der Voornaam Tom Afdeling Services Extensie 126 Naam Hooijer 3 VYoornaam Hans Y 2 NI Afdeling Services Extensie 158 Naam Warbroek Voornaam Paul Afdeling Services Note To use the Lync integration you need an default Connecsy license with an optional Lync module Usermanual e 38 J Oridis IP Connecsy 6 0 7 2 Connecsy VIP In Connecsy 6 0 there is an VIP screen available To insert your VIP s go to Extra gt Manage VIP list With the VIP screen you can see the status of your VIP s The VIP list is user specific when using multiple operators chapter 5 5 every operator can configure his own VIP list Extensie Naam Voornaam Afdeling Extensie Naam Voornaam Afdeling Extensie Naam Voornaam Afdeling 104 Maaten van der Tom Services 126 Hooyer Hans Services 158 Warbroek Faul Services There is no limit of VIP s you can configure Note When you use the optional Lync module you will also see the Lync presence in your VIP screen Usermanual e 39 Usermanual J Oridis
24. n which you want to call 2 Enter an extension or external number that you want to call 3 Click on the button OK The call is placed to the entered extension or external number 4 You can now talk to the called person When you want to finish a call click on the function button RELEASE Release 3 3 2 Start a call with the DXS BLF window 1 Activate a DXS BLF 100 series The selected DXS BLF window will be displayed with 100 extensions 2 Choose an extension in the displayed range by clicking on it The call is placed You hear a dial tone 3 You can now talk with the called person When the call is finished press the function button RELEASE 3 3 3 Start a call with priority With the function button PRIORITY you break directly through a fixed passed through extension The passed through person recognises the call with a different call signal A p Usermanual e 16 J Oridis IP Connecsy 6 0 priority call can be made with the function button priority Starting a priority call is the same as starting a call with the function button dial 3 3 4 Start a call with the use of the user profile 1 Search a user with the user profile Ifthe search criteria matches you will see a list of users in the user table database 2 Select the person you have searched for from the results user table The selected user is displayed in the user profile 3 Select a field with the diallin
25. nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnannannnna 30 39 1 TNSTOIV NONO UO oan lv aa rer rere R R RR RRR 30 S4 2 QUEUE VONATON savni k rnl RRR R 31 5 4 3 DXS BLF buttons ssnnnnnnnnnnnsnnnannnnnnannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnan J 5 4 4 Queue information and DXS BLF buttons 2nnnnnnnnnvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnar 31 5 5 OPERATOR ADMINISTRATION 211 vvnsssvnsdoncdsndanao aaa sar ar a ra 32 SO REF OR a a A A A A 32 5 6 1 Overview from the login data 2zxxanannannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnunnnnnnnnnnnnnnnnnnnmmm 33 5 6 2 Details from the login data s2ssnnnrnnvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnmmm 33 5 6 3 Overview from the call hIStory ssnxnnvnnv nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnna 33 5 6 4 Details from the call history xinnnnvnnvnnv nn nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnanna 33 I OTER SETIN EEEE ARE 33 AE LINE DICKIES tate citer A I A A A E muneieds 33 Sa SOON DUUONS siriiisiiirii l Vi iiai L r 34 60 CONNECSY PLUS nasa a 34 OLO ENERALE E A E AA E ANE eee ene eee 34 6 2 AUTOMATIC RECORDING x a a R ANNAA 34 6 2 1 Activate automatic reCordIng z x nn annnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnmum 34 6 2 2 Settings automatic recording s szxxxnnnannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnninum 35 0 2 5 SOUNA GUONI VECON OOO CAS arriari isasi EAEE ARE AREER ETAREN EREEREER ORA IT P Us
26. ns Connecsy provides three different screens You can activate one screen With this option the places of the function buttons user table or user profile are different The screen options are Alternative settings Custom settings Standard settings These settings can be chosen in the menu View The choice of the screen depends on the user 5 4 5 4 Connecsy Program State In the program state field you can display different information The history information is displayed as default There are 4 options namely History information Queue information Queue information and DXS BLF buttons DXS BLF buttons These settings can be chosen in the menu View 5 4 1 History information The history information displays all executed actions You can see what your previous instruction was Usermanual e 30 J Oridis IP Connecsy 6 0 5 4 2 Queue information With the Connecsy application you can display queue information There can be a maximum of three groups monitored for queues With this information you can see how many calls have been placed in the queue for every group Note Queue information will only work if you have configured the queue information see technical manual 2009 09 06 hours Queue 1 Free Queue Queue 3 free lc G free 5 4 3 DXS BLF buttons When you choose for this option the DXS BLF 100 range is displayed in buttons Now you do not have to select the 100 ranges with the menu With
27. or documentation will satisfy your or your customers requirements Limitation of Liability Pridis B V shall not be liable for damage to or loss of property or equipment loss of use of the software Pridis B V is not responsible for lost profits or revenue loss of data costs of recreating lost data loss of use of the software Usermanual e 3 J Oridis IP Connecsy 6 0 Indemnification You agree that in no event Pridis B V shall be held liable for any damages to you or your customers from the use of the software You agree to indemnify and hold Pridis B V harmless against any claim liability damage or expense asserted by any party against Pridis B V for or account of the operation or non operation of the software INHOUDSOPGAVE 1 INTRODUC FION csacsi a 6 2 MAIN WINDOW ssssassnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnna 7 ECON OE case barrens E ee et 7 2 2 4 Call WNOPIMAQUON D R 8 2 Cag Lie JORNU Can ascends mame epee eee oma 8 aI LINE DUTONS vasa al lara R ARR amp 2 2 4 Console status Informaltlon vvnnnv nn vav nnnnannnnnnannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnaa 9 F E 2 e AAEE E 8 gt EE EE 10 2A USER TABLE DATABASE J vvisatonstant uskatan daiis Kaki GAN AEEA AAAA AA DA AK RLA AA HA AA RANA MAA MATA 10 Z FUNCTION RE S R E n a 11 PAE BU OC PRA a A O la nakad ka Ran d a Sand n nn Enn kka n tun R 11 2 7 THE FEATURE BUTTON SCREEN siasatan 12
28. ou can do this with the function button SPLIT When an incoming call is answered by clicking on the line state button you must carry out the following instructions 1 Press on the function button SPLIT 2 Now you must choose an extension that will be connected in conference with the active line This can be done in three ways When there is no user information in the user profile a dialog window will appear Enter the extension that you want to place in conference and press OK The number will be called Click on the extension in the DXS BLF window that you want to put in conference The extension will be called When you have searched for a person select the person in the user table Select an input field with the number to which you want to transfer Usermanual e 20 J Oridis IP Connecsy 6 0 3 Wait until the person answers the call or go directly to the following step 4 Press on the function button SPLIT again In the calling line identification area you will see the following message CONFERENCE X x is the number of persons who are into the conference To connect more persons to a conference the instructions 1 to 4 must be repeated 5 Click on the function button CANCEL to remove the last connected person from the conference 6 Click on RELEASE to disconnect yourself from the conference 3 7 Call with dial tones Sometimes you must use dial tones to approach some services
29. s area The following calls can occur Call in queue New call Call returned from queue 2 2 2 Calling Line Identification The calling line identification displays the state of the connected line to the operator The information will not change until another line is chosen or the line becomes free 2 2 3 Line buttons In the six line buttons a f the line state will be displayed for every call a as TT 7 Ta These line buttons can also be activated with key combinations alt a to alt f There are also several special keys that represent the lines We will this explain later p Usermanual e 8 J Oridis IP Connecsy 6 0 Below picture shows the different line states Free line Incoming call mi Active line 0615962228 eih on hold too long Line on hold to long 2 2 4 Console status information The console status information area shows the status of the operator console There are different console states Nightservice Position free Position busy Queue Alarm Thursday 19 November 2009 16 09 hours Night Busy Alarm a G free b free p Usermanual e 9 Wpridis IP Connecsy 6 0 2 3 Gebrutkersprofiel Connecsy contains a database with persons users You can search for these users by entering the search criteria into the user profile It is possible to search with one input field in more fields This must be configured How you are able to do this is explained in the technic
30. ta To guarantee the integrity of the data and to put a maximum on the amount of data this should be the task of the administrator 4 5 Import of data Because the import of data is a task of the administrator this will be explained in the technical manual The import of data is executed with the menu item File Import It is also possible to import data automatically see technical manual gt Usermanual e 28 J Oridis IP Connecsy 6 0 5 Administration possibilities 5 1 Login for administration You must be logged on for administration if you want to add change or delete data otherwise you will only have the possibility to read and search data Login for administration is carried out with the following steps 1 Select the menu item Extra Administration A password dialog will appear 2 Fill in the administration password Now you will have administration rights 3 Selecting the menu item Extra Administration again deactivates the administration rights 5 2 Screen resolution The Connecsy PC Console can provide a fully filled screen at two resolutions These are the following resolutions Normal screen 800x600 Big screen 1024x768 Activating one of the options just described on the menu View can change these resolutions Select the option Screen height to adjust the height of the Connecsy window to the desktop height Usermanual e 29 Wpridis IP Connecsy 6 0 5 3 IP Connecsy 6 0 Scree
31. ttons These buttons par rae are configured with the Connecsy Configurator These feature buttons reference to the feature button configuration Spit Not split in the Definity The feature button window will be displayed when the function button Functions is Goto cov overde _ pressed clicked if configured or by selecting the menu item Extra Feature Priority f nu Trunk Id CDA1 4le Important The features only work as long as they are configured into the Avaya For more information we refer to the technical manual 2 8 The Notes field The notes field is designed to save some extra remarks for that particular user into the database The notes field can be activated from menu item View Display note field By searching into the database below notes field would show its persons notes The notes can be changed and saved by clicking the save button There are no restrictions of total characters Jose is working home today Usermanual e 12 Wpridis IP Connecsy 6 0 2 9 The Outlook Calendar window The Outlook Calendar window can make colleagues appointments visible in case they Shared their Agenda To make appointments visible the exchange username must be entered into the Connecsy Calendar field of the database The Calendar window can be activated from the menu item View Agenda By searching for a person into the database the shared Calendar of that person will be shown You can configure to see
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