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1. Using the Internet Lock and Stop button The Stop button enables you to instantly shut the doors to your computer if you think you are under attack while the Internet Lock offers extra protection when you leave your computer unattended for a time The lock can be activated manually or automatically What s the difference between Stop and Lock The Stop button stops ALL traffic to and from your computer no exceptions The Internet Lock stops all traffic to and from your computer EXCEPT traffic initiated by programs to which you have given pass lock permission These programs can continue to communicate normally even when the lock is engaged For a definition of pass lock permission see the Glossary page 125 In the Programs tab a lock icon indicates Program Control that the program has pass lock permission Click the icon to remove permission A tls a leE fi arabe ina l internet Explorer Ow J F J ELSA Executable and J l Turning the lock on and off There are two ways to manually activate or deactivate the Internet Lock and Stop functions ZoneAlarm Pro 3 0 User s Manual Page 54 of 138 O Copyright Zone Labs Inc 2002 Click the Stop button or the Lock icon on the dashboard P Engage Internet Lock Stop all Internet activity Select from the pop up system tray menu In addition the Internet Lock can be activated automatically How do I know the Lock is on If the Stop button has been clic
2. ZoneAlarm Pro 3 0 User s Manual Page 70 of 138 Copyright Zone Labs Inc 2002 e Date and Time e Source IP Address and port number e Destination IP Address and port number e Transport Indicates that the transport was either TCP UDP ICMP or IGMP Sample 2 FWOUT FWOUT 2000 03 07 14 47 02 8 00 GMT QuickTime Player Application tried to access the Internet Remote host 192 168 1 10 ZoneAlarm Pro blocked an outbound request FWOUT indicates that the firewall blocked an outbound request from your computer The entry also includes the following information e Date and Time e Source IP Address and port number e Destination IP Address and port number e Transport Indicates that the transport was either TCP UDP ICMP or IGMP Sample 3 PE PE 2000 03 22 17 17 11 8 00 GMT Netscape Navigator application file 192 168 1 10 The PE entry informs you that an application on your computer attempted to access the Internet The entry also includes the following information e Date and Time e The application on your computer that attempted to access the Internet e The IP Address and Port number that the application was trying to connect to Sample 4 LOCK LOCK 2000 09 07 16 43 30 7 00 GMT Yahoo Messenger 207 181 192 252 N A The LOCK entry informs you that an application on your computer attempted to access the Internet while the Internet Lock was engaged The entry also includes the following information ZoneAlarm P
3. 2002 Using ZoneAlarm Pro Setting up Your setup may already be complete After you have installed ZoneAlarm Pro and run the Configuration Wizard ZoneAlarm Pro is ready to protect you You don t have to perform any setup tasks unless you have special networking or security needs Should change the default security settings ZoneAlarm Pro s default settings are appropriate for most Internet users To learn about the default settings and to find out if they are right for you see Choosing Security Settings page 36 Should engage the Internet Lock No You don t need to close the Internet Lock except in emergency situations For more information see Using the Internet Lock and Stop button page 54 How do know ZoneAlarm Pro is working The ZA icon in the lower right corner of your screen tells you ZoneAlarm Pro is protecting you The icon becomes a red and green traffic indicator whenever network traffic leaves or enters your computer What do alerts mean If you see alerts don t panic Alerts help you configure your Program Control settings and let you know that ZoneAlarm Pro is protecting you To find out about the different types of alerts and to learn how to respond to them see Responding to Alerts page 38 How do set up for my network If you re on a home or business local network see Networking with ZoneAlarm Pro page 62 ZoneAlarm Pro 3 0 User s Manual Page 35 of 138 O Copyright Zone Labs Inc 20
4. Tene 1 13 2002 12 03 45 PM I Dorit show thes log agan ZoneAlarm Pro 3 0 User s Manual Page 49 of 138 Copyright Zone Labs Inc 2002 MailSafe alerts let you know that ZoneAlarm Pro has quarantined a potentially dangerous attachment to an incoming e mail message By clicking Yes you re not letting anything into your computer Why these alerts occur MailSafe alerts occur when you open an e mail that has an attachment whose filename extension is on the list of extensions to be quarantined in the MailSafe panel The alert informs you that ZoneAlarm Pro has changed the extension to prevent the attachment from being opened without warning About e mail borne viruses and worms E mail messages are the most common way Internet viruses and worms are spread Some worms can raid your e mail address book and forward themselves to everyone in it When your friends see the message they ll think it came from you and open it thus repeating the cycle For best security you should never open an e mail attachment that ZoneAlarm Pro has quarantined without first confirming the following three things e That it actually came from someone you know and trust e That that person sent it intentionally e That that person is sure that the attachment is harmless What you should do Click OK to close the alert box then follow the steps below to ensure your security 1 Examine the e mail message carefully Are you sure it s from someone you kn
5. you re not sure whether to click Yes or No you can click the More Info to have Zone Labs Alert Advisor help you decide what to do A Program Component alert similar to a new program alert lets you know if the program is using a component that is new or has changed If the same program requests access again A Repeat Program alert asks you if you want to grant or deny access permission to a program that has requested it before Tip To avoid seeing repeat program alerts select the Remember this answer check box near the bottom of the alert before clicking Yesor No After that ZoneAlarm Pro will silently block or allow the program When a program asks for server permission A Server Program alert asks you if you want grant server permission to a program Caution Because Trojan horses and other types of malware often need server rights in order to do mischief you should be careful to give server permission only to programs that you know and trust and that need server permission to operate properly See also New Program alert page 40 Repeat Program alert page 43 Program Component alert page 46 and Server Program alert page 44 Privacy protection ZoneAlarm Pro s privacy protection features new in version 3 0 shield you from intrusive and potentially dangerous features of Web sites Note Privacy protection is enabled for your browser only if you selected it during setup If you did not enable privacy during setup you
6. 97 of 138 Copyright Zone Labs Inc 2002 4 More Info Click the More Info button to learn more about program components from Zone Labs AlertAdvisor Auto lock tab Lock Mode to Use When Enabled C Lock after li D 4 minutes of inactivity Lock when screensaver activates When Lock Engages Allow pass lock programs to access the Internet Block all Intemet access Use these controls to determine e How the Automatic Internet Lock will engage e Whether the lock will block all traffic or allow pass lock traffic Tip Settings in this tab go into effect only when the Automatic Internet Lock is turned on in the Program Control panel Main tab For more information on the Internet Lock see Using the Internet Lock and Stop button page 54 1 Lock mode to use when enabled You can set the automatic lock to engage either e After a period of Internet inactivity or e When your computer s screen saver activates Use the radio buttons to select a lock mode If you choose the inactivity option select the number of minutes of inactivity after which the lock will activate ZoneAlarm Pro 3 0 User s Manual Page 98 of 138 Copyright Zone Labs Inc 2002 2 When Lock engages When the Internet Lock is engaged it can either block all traffic or continue to allow pass lock traffic Allow the pass lock programs to access the Internet is like the Internet Lock in the control bar When the automatic lock en
7. Inbound Outbound traffic indicator The traffic indicator shows you when traffic leaves red or enters green your computer This does not imply illegal traffic or any security problem Note Some applications access network resources in the background so you may see network traffic occurring even when you aren t actively accessing the Internet Stop button Emergency Panic Lock Click the Stop button to immediately stop all inbound and outbound traffic Click again to disengage Tip Use the Stop button only in emergencies For more information see the related topic Using the Internet Lock and Stop button Networks The networks indicator shows you when you have wired or wireless networks in either the Trusted Zone or Internet Zone In the example at left there is one wired network in the Trusted Zone Click the network symbol to go immediately to the Zones tab where the settings for the network are stored ZoneAlarm Pro 3 0 User s Manual Page 73 of 138 O Copyright Zone Labs Inc 2002 Internet Lock Click the lock icon to close the Internet lock Click again to disengage This view indicates the lock is open i This view indicates the lock is closed Note Use the Internet Lock to protect your computer if you leave it connected to the Internet but inactive for long periods For more information see the related topic Using the Internet Lock and Stop button Active programs Services and Controlle
8. Lock iS ON irinn aaan aa aE eee cece AEE aA E E 55 Using the Automatic Internet LOCK cceceeeeeee ee ee test centres eeeeeeeeaeeeeeeesaaaeeeeaaeeeeeeaaaeeess 55 Using your programs with ZoneAlarm Pro seecssseesseeeeeseeeeeseeeenseeeenseeeeseeeeseenees 56 Anti Virus SOMWale iia a 56 BIOWSETS isoine A Ac A OA 56 Chat Instant Messaging ciciren darias ci da dd a Add 57 E mail programs e g MS Outlook ooocccoconnccccnonnccncnonncnnononncononnnnnnnonnnnnncnnnnnnncnnnnnnccnnnns 57 PIG SO ut EE EA ET A codo Dacia 58 A O 58 EEan EEEE AI T E EEEE mains T Sein debs EE A T E ier adios 58 Internet call waiting Internet answering machines ooooonnccccnnnnccccnnnnccncnnnnnnncnnnnnnccnnnnnncnnnns 60 Remote controliand di are ea abs 60 Streaming audioWideO dictada 61 Voice over IP VOIP incio A ci 62 Networking with ZoneAlarm Pro seeccsseeeeeseeeenseeeenseeeenseeeenseeeenseeeenseeeeseneeeseneeeeenees 62 Making your computer visible on your local network ceeeeeeeeeeeeeeeeeeeceeeeeeeaaeeeeeeaaeeeees 62 Sharing files and printers across a local network cceeceeeeeeeeeeeeeeeeeeeaeeeeeeeaaeeeeeeaaeeees 62 VPN Virtual Private Network cccccseeeeeeeneeeeeecaeeeeeeaaeeeeeeaaeeeeeeaaieeeeeaaeeeeeeaaneeeeeaaaneess 63 ICS Internet Connection Sharing srera eenei a aeeai EE ENEE aAa TEE E ANEAN 63 Proxy SENO kerer r Aa E negated ot AES AEE LEAS E ASETA 64 ISP heartbeat ece A AA a A a ci 64 Customizi
9. Session cookies and persistent cookies are allowed but third party cookies are blocked This lets you benefit from the convenience of cookies while preventing advertisers and other third parties from getting information about your Internet habits Blocks pop up ads and banner and skyscraper ads that take more than a few seconds to load Ads that don t slow down Internet performance are allowed While mobile code can be a vulnerability it also is a powerful tool for making Web sites interactive Mobile code control is turned OFF by default to let you take advantage of that interactivity ZoneAlarm Pro 3 0 User s Manual Page 37 of 138 O Copyright Zone Labs Inc 2002 WailSate Setting Quarantines 37 common types of e mail e mail On attachments like executable files exe and MS Protection C of DOS applications com that can contain worms or viruses Tip If you are an expert computer user and you want to take control of the details of your security see Customizing your security page 65 Responding to Alerts When you start using ZoneAlarm Pro you may see several types of alerts Don t worry Alerts don t necessarily mean you are under attack and they can help you configure your security ZoneAlarm Pro alerts fall into two categories e Informational alerts let you know that ZoneAlarm Pro has protected you by blocking a communication that didn t fit your security rules By clicking OK you re not allow
10. You can allow communication through additional ports at high security either by selecting one of the preconfigured protocols shown ICMP IGMP and so forth or by specifying a port number To specify a port number follow these steps 1 Scroll to the bottom of the high security list 2 Click the port type desired incoming UDP outgoing UDP incoming TCP or outgoing TCP A text box labeled Ports appears at the bottom of the dialog box 3 Type the ports or port ranges you want to allow in the Ports text box separated by commas Example 139 200 300 4 Click Apply or OK 2 Medium security settings for the Trusted Zone These are the port and protocol restrictions applied to the Trusted Zone when Medium security is selected in the Main tab of the Firewall panel Default configuration The default settings for medium security ALLOW all inbound and outbound traffic through all ports INCLUDING incoming NetBIOS traffic ports 135 137 139 445 The NetBIOS protocol enables file and printer sharing on local networks Blocking Additional Ports You can block additional ports at medium security either by selecting one of the preconfigured protocols ICMP IGMP and so forth or by specifying a port number To specify a port number follow these steps 1 Scroll to the bottom of the medium security list 2 Click the port type desired incoming UDP outgoing UDP incoming TCP or outgoing TCP A text box labeled Ports appears at t
11. access permission as part of their normal function Browsers and e mail client applications for example must connect to remote servers to retrieve Web pages and send or receive e mail Most of the time you will see program alerts when you re actually using a program For example if you ve just installed ZoneAlarm Pro and you immediately open Microsoft Outlook and try to send an e mail message you ll get a program alert asking if you want Outlook to have Internet access What you should do Click Yes or No in the alert pop up after following these steps 14 Did you just launch a program or process that would reasonably require permission If so it s probably safe to click Yes If not continue with step 2 15 Do you recognize the name of the program in the Alert pop up and if so does it make sense for the program to need permission If so it s probably safe to click Yes If not or if you re not sure continue with step 3 16 Click the More Info button in the alert box This submits your alert information for example the name of the program and the address it was trying to reach to AlertAdvisor which then displays a Web page with information about the alert and ZoneAlarm Pro 3 0 User s Manual Page 43 of 138 O Copyright Zone Labs Inc 2002 the program Use the AlertAdvisor information to help you decide if it s safe to answer Yes Tip If you re really not sure what to do it s best to answer No You can always grant permi
12. also displayed on the client Note that if you do not install ZoneAlarm Pro on the client machines all alerts will be displayed on the gateway 6 For best security make sure the security level for the Internet Zone is set to high Make sure outgoing DNS and DHCP are allowed for the Internet Zone at high security On the ICS client machines 1 Go to Overview tab of the Firewall panel 2 Click Advanced 3 Under Internet Connection Sharing select This computer is a client of an ICS gateway running ZA Pro 4 Inthe combination box select or type the IP address of the gateway machine 5 Select Forward alerts from gateway to this computer if you want alerts occurring on the gateway machine to be displayed on this client Proxy server To enable your computer to connect to the Internet through a proxy server add the proxy to your Trusted Zone See Zones tab page 82 ISP heartbeat Most ISPs periodically send heartbeat messages to their connected dial up customers to make sure they are still there If it appears a customer is not there the ISP might disconnect her so that her IP address can be given to someone else By default ZoneAlarm Pro blocks the protocols most commonly used for these heartbeat messages which may cause you to be disconnected from the Internet If this happens you can solve the problem in any of the three ways described below ZoneAlarm Pro 3 0 User s Manual Page 64 of 138 Copyright Zone Labs I
13. application that loaded the component 2 If the program that loaded the component was your browser did you just try to access functionality that might require the browser to load a new component Some examples of such functionality are flash videos and paf files If you can answer Yes to both questions it is likely that ZoneAlarm Pro has detected legitimate components that your browser or other programs need to use lt is probably safe to answer Yes to the Component Loading alert If you cannot answer yes both questions or if you feel unsure about the component for any reason it is safest to answer No How you can see fewer of these alerts It is unusual to see a large number of Component Loading alerts However you may receive a large number of alerts if you raised the Program Authentication level to high soon after installing ZoneAlarm Pro With authentication set to High ZoneAlarm Pro cannot automatically secure the large number of DLLs and other components commonly used by browsers and other programs To greatly reduce the number of alerts lower the authentication level to medium for the first few days after installing ZoneAlarm Pro If you re not sure what to do or if you decide to answer No investigate the component to determine if it is safe See Investigating changed programs and components page 53 MailSafe alert 1 ZoneAlarm Pro Alert Mailsafe Renamed emad atachenert of type Balto 23 Progam Microsat Outlook
14. can enable it by going to the Main tab of the Privacy panel and raising the Cookie Control and Ad Blocking sliders to the level you desire ZoneAlarm Pro 3 0 User s Manual Page 15 of 138 Copyright Zone Labs Inc 2002 Cookie control Cookie control keeps advertisers from spying on your Internet habits High security settings keep sensitive information passwords for example from being stored in cookies where they can be stolen if a hacker breaks into your computer What is a cookie A cookie is a small text file that a Web site places on your computer A cookie that stays on your computer a long time called a persistent cookie lets the Web site remember who you are so that the next time you visit it can customize what you see For example this is how Amazon com shows you books you re likely to want each time you visit A cookie placed by someone other than the Web site host called a third party cookie can be used to record information about your Internet habits for example which advertisements you click on These cookies are often placed by advertisers The default Medium cookie control setting allows session cookies and persistent cookies but blocks third party cookies This protects you from information leaks while preserving the convenient functions of cookies When a Web site tries to place a third party cookie on your computer ZoneAlarm Pro blocks the cookie and displays the Privacy Advisor highlighted a
15. cases e Choose Performance to have them blocked only when the ads to not load within the amount of time specified in the counter You can set the counter to any value from 1 to 99 seconds ZoneAlarm Pro 3 0 User s Manual Page 121 of 138 Copyright Zone Labs Inc 2002 If you choose to block pop up ads and pop under ads or animated ads those advertisements are blocked in all cases since they do not affect the speed at which Web pages load 2 Ad Void Control When ZoneAlarm pro blocks banner skyscraper or animated ad it leaves a void or blank on your screen where the ad was to be displayed Ad void control lets you specify what will be displayed in that space e Nothing e A box with the word AD e Abox you can mouse over to get the ad to appear By default ZoneAlarm Pro displays a box with the words blocked ad so that you are aware of what is happening Mobile Code tab Customize mobile code protection for all future Web sites you visit Mobile Code Control Y Block scripts javascript vbscript etc Y Block embedded objects java ActiveX I Block mime type integrated objects Reset To Default a Use this tab to customize mobile code control settings by specifying which code types to allow or block e Scripts e MIME type integrated objects e Embedded objects For definitions see the Glossary ZoneAlarm Pro 3 0 User s Manual Page 122 of 138 O Copyright Zone Labs Inc 2002 Note This tab app
16. control A ZoneAlarm Pro feature that enables you to block active controls and scripts on the Web sites you visit While mobile code is common on the Internet and has many benign uses hackers can sometimes use it for malevolent purposes More Info button A button that aonears in ZoneAlarm Pro alerts Bv clickina it vou submit ZoneAlarm Pro 3 0 User s Manual Page 131 of 138 O Copyright Zone Labs Inc 2002 information about the alert to Zone Labs Alert Advisor which then displays a Web page with an analysis of the alert Back NetBIOS Network Basic Input Output System A program that allows applications on different computers to communicate within a local network By default ZoneAlarm Pro allows NetBIOS traffic in the Trusted Zone but blocks it in the Internet Zone This enables file sharing on local networks while protecting you from NetBIOS vulnerabilities on the Internet O no entries P packet A single unit of network traffic On packet switched networks like the Internet outgoing messages are divided into small units sent and routed to their destinations then reassembled on the other end Each packet includes the IP address of the sender and the destination IP address and port number pass lock When the Internet Lock is engaged programs given pass lock permission can continue accessing the Internet Access permission and server permission for all other programs are revoked until the lock is
17. four main lines of defense against Internet threats e Firewall protection guards the doors ports through which hackers can break in to your computer e Program control keeps Trojan horses and other hacker malware from setting up shop on your computer e Privacy protection protects your personal information from the abuse of Internet cookies and advertisements and protects you from possibly dangerous mobile code scripts and embedded objects buries in Web pages e E mail Protection shields you from worms and viruses both known and unknown that can arrive in e mail attachments Firewall protection What s a firewall In buildings a firewall is a barrier that prevents a fire from spreading In computers the concept is similar There are a variety of fires there out on the Internet hacker activity viruses worms and so forth A firewall is a system that stops the fire from spreading to your computer A firewall guards the doors to your computer that is the ports through which Internet traffic comes in and goes out The firewall only lets traffic through the ports that you have specified can be used This has two security benefits e Noone can sneak into your computer through an unguarded port e Programs on your computer can t use unguarded ports to contact the outside world without your permission What are ports Ports are logical channels through which traffic enters or leaves your computer Your compute
18. in the Ports text box separated by commas Example 139 200 300 4 Click Apply or OK 2 Medium security settings for the Internet Zone These are the port and protocol restrictions applied to the Internet Zone when Medium security is selected in the Main tab of the Firewall panel Default configuration The default settings for medium security allow inbound and outbound traffic through all ports except of incoming NetBIOS traffic ports 135 137 139 445 The NetBIOS protocol enables file and printer sharing on local networks It is blocked at medium security for the Internet Zone because if exposed to the Internet it is vulnerable to common intrusion attempts Blocking Additional Ports You can block additional ports at medium security either by selecting one of the preconfigured protocols shown ICMP IGMP and so forth or by specifying ports To specify ports follow these steps 1 Scroll to the bottom of the medium security list 2 Click the port type desired incoming UDP outgoing UDP incoming TCP or outgoing TCP A text box labeled Ports appears at the bottom of the dialog box 3 Type the ports or port ranges you want to block in the Ports text box separated by commas Example 139 200 300 4 Click Apply or OK ZoneAlarm Pro 3 0 User s Manual Page 85 of 138 Copyright Zone Labs Inc 2002 Trusted Zone tab a Use this page to set custom security levels for the Trusted Zone High security block
19. in the boxes provided then click OK ZoneAlarm Pro 3 0 User s Manual Page 103 of 138 O Copyright Zone Labs Inc 2002 Security tab Customize the program authentication level for Microsoft Outlook Version 9 0 2416 Authenticate program and components C Authenticate program only Authenticate program by full path name only Description Program and associated components are authenticated by name and checksum ox cence aaa Use this tab to choose the type of authentication to be used for this program When a program accesses network resources ZoneAlarm Pro uses the selected authentication method to ensure that the program hasn t been tampered with If the program has changed ZoneAlarm Pro displays a Changed Program alert like the one at left 1 Authentication options Option If selected Whenever the program accesses the Internet or your local network Uda mle Me ZoneAlarm Pro uses the MD5 signature to verify that it is authentic Sele ete ele and untampered with If the program has loaded any components components ZoneAlarm Pro authenticates them as well Authenticate ZoneAlarm Pro authenticates the program but allows the program program only to load components without authenticating them Instead of checking the MD5 signature ZoneAlarm Pro will only Use program file check to see that the location of the program on your computer path only hasn t changed This is a low security option but may
20. open the Site Options dialog box Use the Cookies tab Ad blocking tab and Mobile Code tab to customize settings for the selected site ZoneAlarm Pro 3 0 User s Manual Page 118 of 138 O Copyright Zone Labs Inc 2002 Cookies tab E EF Customize cookie control for all future Web sites you visit Session Cookies TT Block session cookies Persistent Cookies IV Block persistent cookies 3rd Party Cookies Y Block 3rd party cookies MV Disable web bugs Y Remove private header information Cookie Expiration Expire cookies Immediately after receipt After fo y days Privacy Advisor The Privacy Advisor informs you when privacy settings interfere with a Website you are visiting M Show Privacy Advisor Reset To Default ET Use this tab to customize cookie control You can e Choose what types of cookies to block e Choose the period after which persistent cookies will expire e Enable or disable Web bugs e Allow or block transfer of private header information Note This tab appears in both the Site Options dialog box for customizing a particular site and in the Custom Privacy Settings dialog box for customizing defaults 1 Session cookies Use this control to allow or block session cookies session cookie A cookie stored in your browser s memory cache that disappears as soon as you close your browser window These are the safest cookies because of their short life span ZoneAlarm Pro 3 0 U
21. or specific types of cookies thus protecting you from data leaks stemming from cookie use Back DHCP Dynamic Host Configuration Protocol A protocol used to support dynamic IP addressing Rather than giving you a static IP address your ISP may assign a different IP address to you each time you log on This allows the provider to serve a large number of customers with a relatively small number of IP addresses Back DHCP Dynamic Host Configuration Protocol broadcast multicast A type of message used by a client computer on a network that uses dynamic IP addressing When the computer comes online if it needs an IP address it issues a broadcast message to any DHCP servers that are on the network When a DHCP server receives the broadcast it assigns an IP address to the computer Back ZoneAlarm Pro 3 0 User s Manual Page 127 of 138 Copyright Zone Labs Inc 2002 dial up connection Connection to the Internet using a modem and an analog telephone line The modem connects to the Internet by dialing a telephone number at the Internet Service Provider s site This is in distinction to other connection methods such as Digital Subscriber Lines that do not use analog modems and do not dial telephone numbers Back DLL Dynamic Link Library A library of functions that can be accessed dynamically that is as needed by a Windows application Back DNS Domain Name System A data query service generally used o
22. or damage your computer What is mobile code Mobile code is active or executable Web page content Some examples include Java applets ActiveX controls and Javascript Properly used mobile code makes Web pages more interactive and dynamic But malicious mobile code can copy files wipe out a hard disk steal passwords or command servers When you open a Web page that contains mobile code ZoneAlarm Pro blocks the code and displays the Privacy Advisor highlighted at left at the bottom of your screen The Advisor tells you that ZoneAlarm Pro has blocked a page element and gives you access to controls to unblock it for the current Web site if you want to For more information about the Privacy Advisor see below Note Mobile code control is turned OFF by default To turn it on go to the Overview tab of the Privacy panel Tip You can choose to block some types of mobile code and allow others See Mobile Code tab page 122 ZoneAlarm Pro 3 0 User s Manual Page 17 of 138 O Copyright Zone Labs Inc 2002 Privacy Advisor Privacy settings have affected this website Click here to view your settings Privacy settings have blocked elements on this page The Privacy Advisor appears whenever ZoneAlarm Pro blocks cookies or mobile code from the Web site you are visiting If want to allow the page elements that ZoneAlarm Pro has blocked click the Advisor pop up The ZoneAlarm Pro Control Center
23. program control to High after a few days High setting When a program accesses the Internet ZoneAlarm Pro authenticates it as well as the components it is using If the program s MD5 signature file name or location has changed a Changed Program alert is displayed If the program is using a new component or a component whose signature has changed a Program Component alert is displayed Program permissions are enforced The following program alerts can occur under this setting e New Repeat Server Program e Changed Program e Program Component Medium setting ZoneAlarm Pro authenticates the program and learns the components the program is using adding them to the components list and recording their MD5 signatures Later if program control is set to High the recorded component signatures are used for authentication Program permissions are enforced The following program alerts can occur under this setting e New Repeat Server Program e Changed Program Low setting ZoneAlarm Pro learns your programs and their components by recording their signatures but does not authenticate them Later if authentication is set to High the recorded signatures are used for authentication New Program and Repeat Program alerts are still displayed but Changed Program alerts are not Program permissions are enforced The following program alerts that can occur under this setting e New Repeat Server Program ZoneAlarm Pro 3 0
24. programs list Click Options to access the Ports tab and Security tab in the Program Options dialog box For more information about the Program Options dialog Ports tab page 102 and Security tab page 104 Components tab Program Control Component Description activeds dil ADs Router Layer DLL actar xy dil ActiveX Interface Mar shaling Library adsidpc dil ADs LDAP Provider C DLL alert zap Alerts Plugin Module ate ATL Module for Windows WT Unicode browselc dil Shell Browser Ul Library C WANNTISYSTEMIMOLEAUT32 DULDONVANNT 4 4 Dynamic Link Library Preto 3 vstem Fir zj i _More Into About component security ZoneAlarm Pro 3 0 User s Manual Page 95 of 138 O Copyright Zone Labs Inc 2002 ZoneAlarm Pro s component security feature prevents hackers from employing altered or falsified DLLs and other modules used by trusted programs in order to attack your computer Without component security malicious programmers could modify DLLs for your trusted programs taking advantage of the Internet access permission given to the program s main executable in order to take control of your computer Using the components tab Most users never need to use the components tab because ZoneAlarm Pro automatically secures program components For advanced users the Components tab enables detailed control of specific component files Use this tab to determine whether Programs that are accessing network resources can load t
25. scan all files on access and disable the e mail scanning option 2 In ZoneAlarm Pro enable MailSafe 3 Inthe Alert Events tab accessed by clicking the Advanced button in the Alerts amp Logs Overview tab turn off alert display for quarantined MailSafe attachments With this configuration MailSafe will still quarantine suspect e mail attachments and warn you when you try to open them If you elect to open an attachment anyway your anti virus software will still scan it Browsers In order for your browser to work properly it must have access permission for the Internet Zone and Trusted Zone You can grant access in any of the following ways e Run the Program Wizard from the Overview tab of the Program Control panel ZoneAlarm Pro will automatically detect your default browser and prompt you to grant it Internet Zone access e Go to the Programs tab in the Program Control panel and use the controls there to grant access e Answer Yes when a Program alert for the browser appears See also Programs tab page 92 ZoneAlarm Pro 3 0 User s Manual Page 56 of 138 Copyright Zone Labs Inc 2002 Windows 2000 If you are using Windows 2000 you may need to allow Internet access rights to the Services and Controller App the file name is typically services exe To do this 1 Open the Programs tab in the Program Control panel 2 Locate Services and Controller App in the program list 3 Click the buttons in the Acce
26. software running on your computer See Zones tab page 82 3 Inthe Security tab Advanced Settings dialog box select Allow VPN protocols at high security See Security tab page 88 4 If your VPN uses protocols other than GRE ESP and AH also select Allow uncommon protocols at high security ICS Internet Connection Sharing If you are using Windows Internet Connection Sharing ICS option or a third party connection sharing program you can protect all of the computers that share the connection from inbound threats by installing ZoneAlarm Pro on the gateway machine only However to receive outbound Program Control protection or to see alerts on the client machines you must have ZoneAlarm Pro installed on the client machines as well Tip Before you configure ZoneAlarm Pro use your ICS software to set up the gateway and client relationships If you use hardware such as a server or router rather than a host PC to perform Internet connection sharing do not follow the steps below ZoneAlarm Pro 3 0 User s Manual Page 63 of 138 Copyright Zone Labs Inc 2002 On the ICS gateway machine 1 Goto Overview tab of the Firewall panel 2 Click Advanced 3 Under Internet Connection Sharing select This computer is an ICS gateway 4 Inthe combination box select or type the IP address of the gateway machine 5 Select Suppress alerts locally if forwarded to clients if you do not want to see alerts on the gateway that are
27. to the Program Component alert ZoneAlarm Pro 3 0 User s Manual Page 96 of 138 O Copyright Zone Labs Inc 2002 Note There is no Block option for components Changing component permissions To change access permission for a component click in the Access column the select Allow or Ask from the shortcut menu Selecting multiple components To select a range of components from the list 5 Select a component by clicking it 6 Hold down the SHIFT key while dragging the mouse upward or downward 2 Entry detail The entry detail window displays information about the component currently selected in the list Field Information Component The common name of the component for example DHCP Client API name DLL The fully qualified name of the component for example Filename _ WINNT system32 dnsapi dl File type The type of component for example Dynamic Link Library Menen The method used to authenticate the component Windows Protected System Files are automatically authenticated by ZoneAlarm Pro Version The version number of the component Created date The date the component was created File size The size of the component file Last written The last time this file was modified on your machine Last The last time this file was accessed by a program on your machine accessed 3 Reset to default Click this button to set the access permission for all components to Ask ZoneAlarm Pro 3 0 User s Manual Page
28. traffic that ZoneAlarm Pro blocked The address of the computer the blocked traffic was sent to The direction of the blocked traffic Incoming means the traffic was sent to your computer Outgoing means the traffic was sent from your computer How the traffic was handled by ZoneAlarm Pro The number of times an alert of the same type with the same source destination and protocol occurred during a single session The domain name of the computer that sent the traffic that caused the alert The domain name of the intended addressee of the traffic that caused the alert Adding the source of the alert to the Trusted Zone If you determine that you received a firewall alert because ZoneAlarm Pro blocked traffic from a computer that you want to share resources with you can add that computer to the Trusted Zone directly from the alerts list Follow these steps 4 Right click the source IP address you want to add ZoneAlarm Pro 3 0 User s Manual Page 107 of 138 Copyright Zone Labs Inc 2002 5 Choose Add to Zone and Trusted from the shortcut menu Submitting the alert to Zone Labs AlertAdvisor To have Zone Labs AlertAdvisor analyze an alert for you follow these steps 1 Right click anywhere in the alert record you want to submit 2 Choose More Info from the shortcut menu 3 Entry Detail box The Entry Detail box displays details of the alert currently selected in the alerts list Entry detail fields are th
29. your computer ZoneAlarm Pro protects you from malware attacks ZoneAlarm Pro s program control features use two methods to protect you from malware attacks program authentication and program access control Program authentication Whenever a program on your computer wants to access the Internet ZoneAlarm Pro authenticates it via its MD5 signature What is an MD5 signature A digital fingerprint used to verify the integrity of a file If a file has been changed in any way for example if a program has been compromised by a hacker its MD5 signature will change as well If the program has been altered since the last time it accessed the Internet ZoneAlarm Pro displays a Changed Program alert You decide whether the program should be allowed access or not For added security ZoneAlarm Pro also authenticates the components for example DLL files associated with the program s main executable file If a component has been ZoneAlarm Pro 3 0 User s Manual Page 14 of 138 Copyright Zone Labs Inc 2002 altered you ll see a Program Component alert similar in appearance to a changed program alert Program access control When you re using ZoneAlarm Pro no program on your computer can access the Internet or your local network or act as a server unless you give it permission to do so When a program requests access for the first time A New Program alert asks you if you want to grant the program access permission If
30. 02 How do customize my security If you are an expert computer user and you want to take control of the details of your Internet security see Customizing your Security page 65 Choosing Security Settings Security and convenience In choosing Internet security settings your goal is to ensure the highest possible security with the least loss of Internet convenience Our security professionals have chosen ZoneAlarm Pro s default security settings with this double goal in mind They protect your computer from harm and safeguard your information while keeping your Internet experience convenient Example Cookie control Internet cookies make it possible for e commerce sites like Amazon for example to recognize you as soon as you arrive and customize the pages you visit to your liking However cookies can also be used to record information about your web surfing habits and give that information to marketers and advertisers Zone Alarm Pro s default medium cookie control setting balances security with convenience by blocking only third party cookies those cookies that are used to track your viewing habits Session cookies and persistent cookies are allowed If you wish you can instantly block all cookies by choosing the high cookie control setting giving you have full protection against all types of cookie abuse but at the expense of the convenience that cookies make possible ZoneAlarm Pro default settings For most peopl
31. 135 137 9 445 Block outgoing NetBIOS ports 135 137 9 445 Allow incoming IGMP Use this dialog box to customize high security and medium security settings for traffic to and from the Internet Zone 1 High security settings for the Internet Zone These are the port and protocol restrictions applied to the Internet Zone when High security is selected in the Main tab of the Firewall panel Tip To view the settings for medium security scroll down below the high security settings Default configuration The default configuration for high security blocks all inbound and outbound traffic through ports not being used by programs you have given access or server permission except e DHCP broadcast multicast e Outgoing DHCP port 67 on Windows 9x systems e Outgoing DNS port 53 If the machine is configured as an ICS gateway in the Security tab ZoneAlarm Pro 3 0 User s Manual Page 84 of 138 Copyright Zone Labs Inc 2002 Allowing Additional Ports You can allow communication through additional ports at high security either by selecting one of the preconfigured protocols shown ICMP IGMP and so forth or by specifying ports To specify ports follow these steps 1 Scroll to the bottom of the high security list 2 Click the port type desired incoming UDP outgoing UDP incoming TCP or outgoing TCP A text box labeled Ports appears at the bottom of the dialog box 3 Type the ports or port ranges you want to allow
32. 3 0 User s Manual Page 29 of 138 O Copyright Zone Labs Inc 2002 Configuration Wizard 4 Create a password Configuration Wizard ZINE Protect your settings CREATE A PASSWORD do not want to create a password would like to create a password If anyone else has access to your computer Please enter your password here Password must be at Zone Labs strongly recommends setting a least 6 characters password so that only you can make changes to your security settings ee Please confirm your password by re entering it here p Be sure to remember your password _YOption V Setup ZoneAlarm Pro for Microsoft Internet Connection Sharing Back Next Cancel Use this screen to set a password to protect your ZoneAlarm Pro settings By setting a password you prevent anyone else from changing your security settings or shutting down ZoneAlarm Pro Note Setting a password does not prevent other people from using your computer to access the Internet Option If you are using Microsoft Internet Connection Sharing select the option check box before clicking Next ZoneAlarm Pro 3 0 User s Manual Page 30 of 138 Copyright Zone Labs Inc 2002 Configuration Wizard 5 Configure for ICS Configuration Wizard ZUNE Internet Connection Sharing CONFIGURE FOR ICS 1am not udng ie If you are using Windows Internet This computer is an ICS gateway Its IP address is Connection Sharing Feature use
33. A ee 132 PA E E E T E E A 132 E PEE A A E EE E eal EE 134 aE EE E E ET E A E E EA O EEA 135 AA A A EE AE ETATE EAEE ET 135 Pal EE ETE A E TAE EATE E ETE TTA TETO PEA EE TEE EEE TEETE dele 136 E EEEIEE E EA E AEA ESEE E AAI OT E EE A NN 137 ZoneAlarm Pro 3 0 User s Manual Page 7 of 138 Copyright Zone Labs Inc 2002 ZoneAlarm Pro 3 0 User s Manual Page 8 of 138 O Copyright Zone Labs Inc 2002 Introduction Welcome to ZoneAlarm Pro 3 0 Thank you for choosing ZoneAlarm Pro ZoneAlarm Pro is the award winning personal firewall that blocks known and unknown Internet threats such as hackers data thieves spyware and e mail borne worms ZoneAlarm Pro 3 0 provides new privacy protections too including ad blocking and cookie control With ZoneAlarm Pro whenever you re connected you re protected With the new and enhanced features in ZoneAlarm Pro 3 0 you get Comprehensive security with the most popular personal firewall plus advanced privacy features A barricade against known plus unknown Internet threats including hackers data thieves spyware and email borne worms that goes beyond other Internet security solutions Program Control to prevent unauthorized inbound plus outbound connections stopping rogue applications from transferring your valuable data to a hacker Robust security that protects you right out of the box plus the ability to customize security controls to match your specific requirements an
34. All to have ZoneAlarm Pro display all types of Program alerts Click Clear All to have ZoneAlarm Pro hide all types of Program alerts ZoneAlarm Pro 3 0 User s Manual Page 109 of 138 O Copyright Zone Labs Inc 2002 Alert Events tab AO AE LAS Log Control i In the event that traffic is blocked an alert can be generated and logged From the list of events below check the events for which you wash to generate alerts and log entres Alert Log Events Blocked NetBIOS broadcasts Blocked outgoing NetBIOS name requests Blocked packets for recent connections Blocked non SYN TCP packets Blocked routed packets Blocked loopback packets Blocked non P packets Blocked fragmented P packets Other blocked P packets MalSate quarantined attachments 3 sangra anceli app Use the Alert Events tab to control in detail the display and logging of Firewall alerts MailSafe alerts Internet Lock alerts and Blocked Program alerts To open this tab click the Advanced button in the Main tab of the Alerts amp Logs panel The relationship between Main tab settings and Alert Events tab settings The Alert Events Shown control in the Main tab of Alerts amp Logs lets you control the display of Firewall Alerts and other alerts by rating The High setting displays all alerts types while the Medium setting displays only alerts probably caused by hacker activity This control does not affect logging The Alert Events tab gives you more detailed co
35. As you assign permissions to each new program the number of alerts you see will decrease Tip To avoid seeing Repeat Program alerts select Remember this answer the next time use this program before clicking Yesor No Firewall alerts 1 ZoneAlarm Pro Alert 3 Protected The Seewall has blocked a local netrcrk beoadcas do your computa NetBIOS Name hoe 17216 100 227 NeEn0S Name Tere 1 4 2002 925 30 AM Ahoi 74 sore IMITA TO JM AlertAdvisor Mere nro I Dont show thee dalog agen E y When you see a Firewall alert it means that ZoneAlarm Pro has protected you by blocking traffic not allowed by your Firewall settings By clicking OK you are not letting anything into your computer you are only saying Yes I ve seen the alert Why these alerts occur Firewall alerts occur when ZoneAlarm Pro blocks an incoming or outgoing packet because of the port and protocol restrictions set in the Firewall panel ZoneAlarm Pro 3 0 User s Manual Page 41 of 138 O Copyright Zone Labs Inc 2002 Firewall alerts can be caused by harmless network traffic for example if your ISP is using ping to verify that you re still connected However they can also be caused by a hacker trying to find unprotected ports on your computer If the alert was probably caused by harmless network traffic the alert has an orange band at the top If the alert was probably caused by hacker activity the pop up has a red band at the top What
36. Blocked Intrusions Blocked Intrusions shows you how many times the ZoneAlarm Pro firewall and MailSafe have acted to protect you and how many of the alerts were high rated 2 Protection The protection area tells you at a glance whether your firewall program and e mail security settings are safe It also summarizes security activity of each type Tip To reset the alert counts in this area click Reset to Default at the bottom of the panel Inbound Protection Use this area to see ZoneAlarm Pro 3 0 User s Manual Page 75 of 138 Copyright Zone Labs Inc 2002 e f your firewall is configured safely ZoneAlarm Pro will warn you if firewall security is set too low e How many Firewall alerts MailSafe alerts and Internet Lock alerts have occurred since the last reset Outbound Protection Use this area to see e f program control is configured safely ZoneAlarm Pro will warn you if program security is turned off e How many Program alerts have occurred since the last reset E mail Protection Use this area to see MailSafe is on The text message shows you how many attachments have been quarantined since the last reset Tip Click the underlined text of any warning for example Program control is off to go immediately to the panel where you can change that setting 3 Reset to Default Clicking the Reset to Default link returns the event counters in the Inbound Protection Outbound Protection and E mail protect
37. CONVENIENCE raae eir E AAA R A ea 36 ZoneAlarm Pro default SettingS oooonccccconnncccnononnccnnnanencnnnnnncnnnnnnnnnnnnnnnnnnnnnnnnnnnanenns 36 Responding to Alerts cocinan bi 38 New Network alerts siiin iente nena NE A EEA iaa ites ss 39 New Program alerts neniani e das 40 Firewall alerts da e ee ca ten te 41 Other alerts conri doen ctrevan sce vated avecanccudes cucneueermenaevbcnneeesaeaerece 43 Repeat Programi alefi ui aida 43 Server Program licor E AE R ERRA ATRAEN 44 Changed Program alert reye a r a a a er aA E a ness 45 Program Component alert resi aE A T E E A 46 Component Loading alert nrerin ite enn a A A A E E AEA 48 MailSate ale eas aE a 49 ZoneAlarm Pro 3 0 User s Manual Page 4 of 138 O Copyright Zone Labs Inc 2002 Internet Mock ale ii ds 51 Blocked Program alen E coi asa 52 Investigating changed programs and COMPONEN ES ccoomcccconcccnnnnnenonnnenanenenancnnanannns 53 Investigating Changed programs cceeceeeeeeeeeeeeee eee eeeeeeeeeeeeeeaaeeeeeeaeeeeeeeaaeeeeeeeaeeeeeeaees 53 Investigating Changed COMPONENTS ceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeeeaeeeeeeeeaeeeeenaees 53 Using the Internet Lock and Stop DUttON ccceceseeeseeeeseeeeeeseeeeeseeeeseeeeeeneeeeneees 54 What s the difference between Stop and LOCK cc ceeeeceeeeee eee eeeeeeaaeeeeeeaaeeeeeeaaeeeeeeaa 54 Turning the lock on and Off cise ec casei ee iia aie eed ed ieee tees 54 How do know the
38. Control panel click Advanced to access the Alerts amp Functionality tab then clear the check box labeled Show alert when Internet access is denied Note Turning off Blocked Program alerts does not affect your level of security ZoneAlarm Pro 3 0 User s Manual Page 52 of 138 O Copyright Zone Labs Inc 2002 Investigating changed programs and components When you receive a Changed Program alert a Program Component alert or a Component Loading alert you may want to investigate to see if there is a known hacker exploit or other problem associated with the program or component that caused the alert Investigating changed programs Use virus scanning Trojan scanning software and technical support resources to determine if a changed program is dangerous or not Tip In order to investigate the program you will need the file name version number and location of the file on your computer You can get this information from the Changed Program alert box Follow these steps to investigate the program 1 Make sure your virus scanner Trojan scanner is up to date 2 Scan the program file 3 If your scanner does not indicate a virus or other problem contact the technical support staff of the manufacturer of the changed program They may be able to give a reason why the program changed such as an automatic update Investigating changed components When you receive a Program Component alert or Component Loading alert It can be difficu
39. User s Manual Page 91 of 138 Copyright Zone Labs Inc 2002 Off No program authentication is performed No program permissions are enforced All programs are allowed access server rights No program alerts can occur 2 Automatic Lock The Automatic Internet Lock protects your computer if you leave it connected to the Internet for long periods even when you re not using network resources If you turn the Automatic Lock on the Internet Lock will engage when your screen saver engages OR after a specific number of minutes of network inactivity depending on settings in the Auto Lock tab For more information about the Internet Lock see Using the Internet Lock and Stop button page 54 3 Program Wizard Advanced Click the Program Wizard button to have the ZoneAlarm Pro program wizard help you set up your programs for Internet access Click Advanced to open the Advanced Program Settings dialog box where you can use the Access Permissions tab and the Alerts amp Functionality tab to customize program control options Programs tab Program Control Programs Access Server Priva Trusted internal Trusted internat OY a Active Programs Generic Host Process for Wink Ser J J 4 p Y On 5 FB internet Explorer J 2 4 J 2 LSA Executable and Server DLL 6p S f y E Services and Controller app y Entry Detail Product name Microsofi R Vindows F 2000 Operating System Fie name CWANTE
40. ZoneAlaim Pro was registered on 2002 02 04 16 08 13 administrator Zone Labs Inc The Product Info tab gives you quick access to information about your version of ZoneAlarm Pro Use this tab to e See what version of ZoneAlarm Pro you have e Change your License key e Access the Technical Support area of the Zone Labs Web site e Change your registration 1 Version Information This area shows what version of ZoneAlarm Pro and what version of the TrueVector security engine are running on your computer Tip To see if there is a new version available go to the Status tab in the Overview panel and check the update information on the right side of the screen ZoneAlarm Pro 3 0 User s Manual Page 77 of 138 O Copyright Zone Labs Inc 2002 If you have a gateway license this area also indicates whether gateway enforcement is turned on or off Gateway enforcement is active indicates that ZoneAlarm Pro has established communication with the gateway 2 Licensing Information This area displays your ZoneAlarm Pro license number If you are using a trial version of ZoneAlarm Pro it tells you how many days are remaining in your trial period Click Buy Now to upgrade from a trial version of ZoneAlarm Pro Click Change Lic to change the license key under which your version of ZoneAlarm Pro is operating 3 Support and update information This area shows the status of your product update service If your service has
41. ZoneAlarm PRO 3 0 O 2002 Zone Labs Inc All Rights Reserved TrueVector ZoneAlarm Zone Labs the Zone Labs logo and Zone Labs Integrity are either registered trademarks or trademarks of Zone Labs Inc Cooperative Enforcement and Policy Lifecycle Management are service marks of Zone Labs Inc All other trademarks are the property of their respective owners Zone Labs Inc 1060 Howard Street San Francisco CA 94103 USA ZoneAlarm Pro 3 0 User s Manual Page 2 of 138 O Copyright Zone Labs Inc 2002 1 Introduction tad Welcome to ZoneAlarm Pro B OD ooonnnccnnncnnninonannccnonanonononannrrno nan rrnn nan rrnn nn nanne 9 How this guide iS OrQamiZed ccceeccsseeecesneeensneeenseeeensneeensneeensneeenaneeenseeeensneeeneeeeens 9 2 How ZoneAlarm Pro protects yOu cccseeseeeee 11 Firewall DFOTECtON ici aid 11 What s ati wall A a 11 What are pot A A A Dd EN E Rd 11 Whats A protocol cid 12 How does KWOK oia 12 Whatis AZ A seer I TATER A AAEE KIR it 12 How does the firewall use Zones and security levels oooooooccconoccccccnccccnnnnnncnnnnnoncnnnnnnnos 13 Program Controlar a 14 Why do need program Control ecserin a a ae aAA 14 Program authentication scccsctstoctlesseossetiicotanctsdensians tolerable tos AEE EA 14 Program acCess COMO cc aniisi e A EA AE tea lachi Aes sick e EAEAN A 15 PRIVACY protection iuisciiai slds 15 Cookie control iii ii 16 Adler ita 16 Mobile Code Control vicio ei
42. ae Ai 17 ANN AN 18 Privacy per progtam edor iena a eee 18 Alerts Br LOGS ssc iii T veeeleeedeetecbinaee 18 Controlling the display Of alerts cece eeee cece ee ee cece ae eeeeeeaaeeeeeeaaeeeeeeaaeeeeeeaaeeeeeeaaaeeees 18 Logging security events ini we aie 19 E mail protection ezone 19 3 Installing ZoneAlarm Pro oooncconcccccnnnccononrnnnannnananoos 2 1 System Requilrements ooocoooncoionnocenococncnrn cnn 21 Easy Installation tee ee ec eet ei hee 21 Installation screen 1 Choose an install location 2 0 0 eee eeeee cece ee ee eect eee eeeeeeaeeeeeeeeeeeeeenaees 22 Installation Screen 2 Personal Information cccceeeeeeeeeeeeeeeeeeeeeeeeaeeeeeeeaeeeeeeeeeeeeseneees 22 ZoneAlarm Pro 3 0 User s Manual Page 3 of 138 Copyright Zone Labs Inc 2002 Installation Screen 3 Upgrade or clean install ooooooconnccccccconiccnnccccnncnnononcnncncnnnnnonancnnnnnns 23 Installation Screen 4 License Agreement ooooccccconcccccnonoconononncnnonnnnnnnonnnnnnnnnnnnnncnnnnnnncnnnns 24 Installation screen 5 User SUIVOY oococcoconcccccnonococonnnnccnononncnnonnnncnnnnnnnnnnnnnnnnn cnn nnnnrcnnnananccnnns 25 Installation screen 6 Try or buy dialog coooocccccconnccccnonnccccnnnnccnonnnnnnnonnnncnnnnnnnnncnnnancncnnnns 26 Contiguratloh WIZarO sta bid ea 26 Configuration Wizard 1 Welcome ooocccoconncccnnnnnccnnnnnnccnnnnnnccnnnnnncrnnnnnncrnnnnnnnrnnnnnnnrnnnnnnn 27 Configuration Wizard 2 Review Privacy Setti
43. all blocked a packet that was not addressed to or from your computer but was routed through it EWLOOP OO blocked a packet addressed to the loopback adapter PE An application on your computer requested access permission ACCESS Program Control prevented an application on your computer from accessing remote resources The firewall blocked a packet because the Internet Lock was LOCK engaged MS MailSafe quarantined an e mail attachment ICMP message types When ZoneAlarm Pro blocks an ICMP packet the log displays a number indicating what type of ICMP message it was e 0 Echo Reply e 3 Destination Unreachable e 4 Source Quench e 5 Redirect e 8 Echo Request ZoneAlarm Pro 3 0 User s Manual Page 69 of 138 Copyright Zone Labs Inc 2002 e 9 Router Advertisement e 10 Router Solicitation e 11 Time Exceeded e 12 Parameter Problem e 13 Timestamp Request e 14 Timestamp Reply e 15 Information Request e 16 Information Reply e 17 Address Mask Request e 18 Address Mask Reply TCP flags The TCP Flags are e S SYN e F FIN R RESET e P PUSH e A ACK e U URGENT e 4 low order unused bit e 8 high order unused bit Sample log entries Sample 1 FWIN FWIN 2000 03 07 14 44 58 8 00 GMT Src 192 168 168 116 0 Dest 192 168 168 113 0 Incoming ICMP FWIN indicates that the firewall blocked an incoming request to connect to your computer The entry also includes the following information
44. ange the time limit for banner and skyscraper ads to load or choose what to display in place of blocked ads by using the Ad blocking tab See Ad Blocking tab page 121 Block or allow mobile code types By default mobile code protection is turned off You can block scripts embedded objects and or MIME type integrated object by turning mobile code protection on in the Main tab of the Privacy panel Customize the types of code to block by using the Mobile Code tab See Mobile Code tab page 122 E mail protection Quarantine or allow specific attachment types MailSafe quarantines 37 types of e mail attachments You can turn off quarantining for any type of attachment or add more types of attachments to the quarantine list in the Attachments tab See Attachments tab page 124 Reading the ZoneAlarm Pro log Viewing the Log To view the current log in the Log Viewer e Inthe Alerts amp Logs panel choose the Log Viewer tab ZoneAlarm Pro 3 0 User s Manual Page 67 of 138 O Copyright Zone Labs Inc 2002 To view the current log as a text file 1 In the Main tab of the Alerts amp Logs panel click the Advanced button The Advanced Alerts 8 Log Settings dialog box opens 2 Choose the Log Control tab 3 Under Log Archive Location click the View Log button Note By default alerts generated by ZoneAlarm Pro are logged in the file ZAlog txt If you are using Windows95 Windows98 or Windows Me the file is located in th
45. arm Pro may block the FTP server s attempt to contact a new port for data transfer e Add the FTP sites you use to the Trusted Zone e Give Trusted Zone access permission to your FTP client program Use the Programs tab to grant access and server permission Use the Zones tab to place servers in the Trusted Zone Games In order to play games over the Internet while using ZoneAlarm Pro you may have to adjust the following settings Program permission For an Internet game to function properly it will require Internet access and or server permission ZoneAlarm Pro 3 0 User s Manual Page 58 of 138 O Copyright Zone Labs Inc 2002 The easiest way to grant access is to answer Yes to the program alert caused by the game program However Many games run in exclusive full screen mode which will prevent you from seeing the alert Use any of the methods below to solve this problem e Set the game to run in a window This will allow you to see the alert if the game is running at a resolution lower than that of your desktop If the alert appears but you respond to it because your mouse is locked to the game press the Windows logo key on your keyboard After granting the game program Internet access reset the game to run full screen e Use software rendering mode By changing your rendering mode to Software Rendering you can allow Windows to display the ZoneAlarm Alert on top of your game screen After allowing the game Interne
46. be able to connect Caution If you enable VNC access by giving it server permission and access permission be sure to set and use your VNC password in order to maintain security We recommend adding the server and viewer IP addresses to the Trusted Zone rather than giving the application Internet Zone permission if possible Tip Leave the Trusted Zone security level on medium If you raise it to high you may have access problems Use the Zones tab to place servers in the Trusted Zone Use the Programs tab to grant access and server permission Telnet To access a remote server via Telnet add the IP address of that server to your Trusted Zone Streaming audio video Applications that stream audio and video such as RealPlayer Windows Media Player QuickTime and so forth etc must have server permission for the Internet Zone in order to work with ZoneAlarm Pro ZoneAlarm Pro 3 0 User s Manual Page 61 of 138 Copyright Zone Labs Inc 2002 Voice over IP VoIP To use Voice over IP VolP programs with ZoneAlarm Pro you will have to do one or both of the following depending on the program 1 Give the VoIP application server permission and access permission 2 Add the VoIP provider s servers to the Trusted Zone To learn the IP addresses of these servers contact your VoIP provider s customer support Networking with ZoneAlarm Pro Making your computer visible on your local network If you can t see the other co
47. be useful for programs that are frequently updated Tip Zone Labs suggests using the Authenticate program only option the first two times you use an application with ZoneAlarm Pro This enables ZoneAlarm Pro to fingerprint the programs components silently After using the application twice select Authenticate programs and components so that ZoneAlarm Pro will check all components against their fingerprints when a program accesses the Internet ZoneAlarm Pro 3 0 User s Manual Page 104 of 138 Copyright Zone Labs Inc 2002 Alerts amp Logs panel Main tab Alerts 8 Logs Ma r Alen Events Shown High Medium C Off Show only high rated alerts Even Logging On Event logging is enabled C Off Program Logging High Log al program alerts Medium C Off 4 Advanced Use this tab to choose e What types of informational alerts ZoneAlarm Pro will display all high rated only or none e What types of informational alerts ZoneAlarm Pro will log e What types of program alerts ZoneAlarm Pro will log Note Program alerts are always displayed because they ask you to decide whether to grant program access or not For more information about informational alerts and program alerts see Responding to alerts page 38 1 Alert events shown This control determines what types of informational alerts ZoneAlarm Pro will display The default Medium setting displays only high rated alerts The High sett
48. cked incoming or outgoing traffic because the Internet Lock or the Emergency Lock is engaged By clicking Yes you re not opening the lock you re just acknowledging that you ve seen the alert Why these alerts occur These alerts occur only when the Internet Lock is engaged To learn more about the Internet Lock see Using the Internet Lock and Stop button page 54 What you should do Click OK to close the alert pop up If the Internet Lock has been engaged automatically or accidentally open it to prevent further alerts Tip You may want to give certain programs for example your browser permission to bypass the Internet Lock so that you can continue to perform some basic functions under the lock s higher security See Programs tab page 92 How you can see fewer of these alerts If you are receiving a lot of Internet Lock alerts it is possible that your Automatic Internet Lock settings are engaging the Internet Lock after every brief period of inactivity To reduce the number of alerts you can do any of the following e Inthe Programs tab turn the Automatic Internet Lock off e Inthe Auto Lock tab increase the number of minutes of inactivity required for the Automatic Lock to engage See also Programs tab page 92 and Auto Lock tab page 98 ZoneAlarm Pro 3 0 User s Manual Page 51 of 138 O Copyright Zone Labs Inc 2002 Blocked Program alerts 1 ZoneAlarm Pro Alert 5 Blocked Internet Explore was blocked bom
49. computer invisible to non trusted machines ZoneAlarm Pro 3 0 User s Manual Page 62 of 138 Copyright Zone Labs Inc 2002 Note ZoneAlarm Pro will detect your network automatically and display the New Network alert You can use the alert itself to add your network subnet to the Trusted Zone For more information see New Network alert page 39 VPN Virtual Private Network If you run a VPN client ZoneAlarm Pro examines outgoing packets before encryption and incoming packets after decryption This prevents malicious traffic from making its way into the VPN tunnel from your computer and prevents any malicious traffic that might arrive on your computer via the VPN tunnel from doing any damage In order to configure ZoneAlarm Pro to protect VPN traffic do the following 1 Add the elements listed below to your Trusted Zone e Your VPN server or VPN concentrator e All of the LAN WAN subnets that interact with the internal network that you want access to e Any servers that you will need to make use of through the VPN but are not on your internal network such as DNS POP or SMTP servers e RADIUS or TACACS servers if applicable Tip Contact your network administrator if you do not know the addresses or host names of the network elements listed 2 If you receive a firewall alert caused by a blocked attempt to access your loopback address 127 0 0 1 add the loopback address to the Trusted Zone and make sure there is no proxy
50. conmecting to the Internet 127 0 0 1 Prot 2455 Progam Internet Explorer Tame 1 15 2002 43 28 PM Tet of 9 alerts CHICO I Dont show bis dalog again A Blocked Program alerts tell you that ZoneAlarm Pro has prevented an application on your computer from accessing the Internet or Trusted Zone resources By clicking OK you re not allowing the program access just acknowledging that you saw the alert Why these alerts occur Blocked Program alerts occur when a program tries to access the Internet or the Trusted Zone even though you have explicitly denied it permission to do so Because you ve already configured ZoneAlarm Pro to block the program the alert displays only an OK button rather than the Yes and No options that appear in other Program alerts What you should do Click OK to close the alert pop up There s nothing further you have to do to ensure your security If the program that was blocked is one that you want to have access to the Internet Zone or Trusted Zone use the Programs tab to give the program access permission See Programs tab page 92 How you can see fewer of these alerts To turn off Blocked Program alerts do either of the following e When you see a Blocked Program alert select Do not show this dialog again before clicking OK From then on all Blocked Program alerts will be hidden Note that this will not affect New Program Repeat Program or Server Program alerts e Inthe Program
51. d preferences Comprehensive protection for standalone or networked computers plus full protection for mobile computers Advanced email protection that prevents your computer from being infected by or inadvertently spreading malicious code plus enhanced hacker tracking allows you to pinpoint the origins of would be intrusions How this guide is organized This guide contains information that will help you use ZoneAlarm Pro effectively Here s how it s organized Chapter 2 How ZoneAlarm Pro protects you provides an overview of ZoneAlarm Pro s major security features Use this chapter to learn the basics of Internet security and how ZoneAlarm Pro protects you from threats Chapter 3 Installing ZoneAlarm Pro shows you how to install ZoneAlarm Pro and how to use the Configuration Wizard to choose basic security settings ZoneAlarm Pro 3 0 User s Manual Page 9 of 138 Copyright Zone Labs Inc 2002 e Chapter 4 Using ZoneAlarm Pro covers major tasks you may need to perform while using ZoneAlarm Pro Use this chapter to learn how to respond to alerts how to set up ZoneAlarm Pro for your network and so forth e Chapter 5 Interface Guide is a panel by panel reference guide to the ZoneAlarm Pro control center Use this chapter to find out what each control in the user interface does ZoneAlarm Pro 3 0 User s Manual Page 10 of 138 O Copyright Zone Labs Inc 2002 How ZoneAlarm Pro protects you ZoneAlarm pro offers
52. dQS oooocccoconccccnncncccnnnnnnccnnnnnnccnnnnnnncnnnnnnnns 28 Configuration Wizard 3 Review Firewall Alert Settings Optional ooocccnnnnnccnnncnccccnncnncnn 29 Configuration Wizard 4 Create a password c oocoooccccncnncccnnnnnccnnnnnncnnnnnnncrnnnnnncrnnnnnncrnnnnnnnos 30 Configuration Wizard 5 Configure for ICS ooooooonccccconccccnnonoconnnnnncnnnnnnncnnnnnnncnnnnnnnnrnnnnnnns 31 Configuration Wizard 6 Preconfigure BroOWSE ooococonoccccccnocccnnnnnccnnnnnnccnnnnnnccnnnnnnnennnnnnnns 32 Configuration Wizard 7 Secure Programs occocooccccnnnnncccnnnnnccnnnnnncnnnnnnncrnnnnnncrnnnnnnnrnnnnnnns 33 Configuration Wizard 8 CongratulatiONS ooooonocccnnnnncccnnnnoccnnnnnncnnnnnnnccnnnnnncnnnnnnnarnnnnnnns 34 4 Using ZoneAlarm Pro cscccessecseeeeeeseeeneeensesenseeees OO Setting Up ees cite ie ene 35 Should change the default security settings ooooooncccnnnocccicnncncccnnnnnncnnnnnnnncnnnnnnccnnnnnnns 35 Should engage the Internet LOOK Teei erin Kaea EEEa EAEE E EENES EEEE 35 How do know ZoneAlarm Pro is working ooooooocccccnoncccccnoccnnccnnnnnncnonannncnnnannncnnnannnnnnnnos 35 What do alens Ma Piu A id 35 How do set up for My network Tosan ee cece eee ee ee EAA tree eee ee eeee ee AENEAN OS EONA I EEUNA FENAN 35 How do customize My security Toenis ei aE E EE A E E AEE E E a e 36 Choosing Security SettinS cccscccsccssceesseeeseseeseeeseesseeseaesneeesseaeseeeenaeeneeenseeesaees 36 Security and
53. dates or get notified about Zone Labs news or product updates please fill in a valid email address and choose from these options gt Committed Customer Service I Inform me about important updates and news All pour information is kept confidential Zone Labs does not sell www zonelabs com trade or exchange mailing lists with any organization Conca ZoneAlarm Pro 3 0 User s Manual Page 22 of 138 O Copyright Zone Labs Inc 2002 JV want to register ZoneAlarm Pro so can download updates Use this screen to personalize your copy of ZoneAlarm Pro Type your name company and e mail address in the boxes provided e To register the product so that you can receive updates select the want to register checkbox e To have Zone Labs notify of important security news select the Inform me checkbox Click Next when you are finished Installation Screen 3 Upgrade or clean install 2 Reset Internet Logs x Zone Labs Upgrade or clean instali Support Upgrade Extensive Preserves previous settings Choose only if you trust your Online previous security settings or have spent a lot of time customizing Self help your settings gt Responsive Clean Install recommended Email Tech A Support Erases your previous settings and restores security to safe default settings Makes for the most trouble free installation gt Committed Customer Upgrade Service Clean Install recommended www zon
54. during Internet activity to have the ZoneAlarm Pro window come to the top of all other open windows whenever Internet activity occurs Select Load ZoneAlarmPro at startup to have ZoneAlarm Pro start automatically whenever you turn your computer on Select Remember the last tabs visited in the panels to have ZoneAlarm Pro start on the tab you had open the last time you closed the Control Center Select Show or Hide to show or hide the explanatory text that appears to the left of each ZoneAlarm Pro tab If you select Hide you can still display the text for any panel by clicking the Show Text link at the bottom 4 Contact with Zone Labs These controls enable you to protect your privacy when ZoneAlarm Pro communicates with Zone Labs Select Alert me with a pop up before make contact to have ZoneAlarm Pro warn you before it contacts Zone Labs to deliver registration information get product updates or find more information about an alert Select Hide my IP address when applicable to not include your IP address when you submit an alert to Zone Labs AlertAdvisor This prevents Zone Labs as well as anyone else who might intercept the message from identifying your computer Select Hide the last octet of my IP address to not include the last three digits for example 123 456 789 XXX of your IP address when you access AlertAdvisor ZoneAlarm Pro 3 0 User s Manual Page 80 of 138 O Copyright Zone Labs Inc 2002 Firewall panel Mai
55. e Microsoft Outlook to send and receive mail it must have access permission for the Zone the mail server is in In addition some e mail client software may have more than one component requiring server permission ZoneAlarm Pro 3 0 User s Manual Page 57 of 138 Copyright Zone Labs Inc 2002 For example MS Outlook requires both the base application ODUTLOOK EXE and the Messaging Subsystem Spooler MAPISP32 exe to have server permission While you can give your e mail program access to the Internet Zone and leave the mail server there it s safer to place the mail server in the Trusted Zone and limit the program s access to that Zone only Once your e mail client has access to the Trusted Zone add the remote mail server host to the Trusted Zone Use the Programs tab to grant access and server permission Use the Zones tab to place servers in the Trusted Zone File Sharing File sharing programs such as Napster Limewire AudioGalaxy or any Gnutella client software must have server permission for the Internet Zone in order to work with ZoneAlarm Pro Use the Programs tab to grant access and server permission FTP To use FTP File Transfer Protocol programs you may need to make the following settings adjustments in your FTP client program and in ZoneAlarm Pro e Enable passive or PASV mode in your FTP client This tells the client to use the same port for communication both directions If PASV is not enabled ZoneAl
56. e the default settings chosen by the security professionals at Zone Labs provide strong security without sacrificing too much convenience and interactivity Control Default What the default setting does ylmternet Zone Sec ity Makes your computer invisible to hackers Traffic to High or from the Internet Zone is blocked unless it is initiated by a program on your computer that you ve given permission to communicate with the Internet Zone Firewall Internet Zone Med 1 Low ZoneAlarm Pro 3 0 User s Manual Page 36 of 138 O Copyright Zone Labs Inc 2002 Firewall Trusted Zone Program Control Authentication Alerts amp Logs Privacy Cookies Privacy Ad blocking Privacy Mobile Code z Trusted Zone Security le T Med rProgram Control High LOW Off y Alert Events Shown C High Medun C Off Cookie Contr o High T y Mobile Code Control C On Of Enables you to share files and printers with computers on your home or local network Programs must ask for permission and be authenticated before communicating with the Internet Note Zone Labs recommends you start with this setting at Medium and then raise it to High after a few days of normal use This enables ZoneAlarm Pro to secure your program components without interrupting you unnecessarily Only high rated alerts are be shown This keeps you from being interrupted unnecessarily
57. e 82 Zones organize firewall security By default ZoneAlarm Pro applies High security to the Internet Zone and Medium security to the Trusted Zone You are safe from hackers out on the Internet but you can share resources with the computers and networks you trust No security level is necessary for the Blocked Zone because NO traffic to or from that Zone is allowed Using controls in the Firewall panel you can adjust the security level for each Zone Tip Advanced users can customize high and medium security for each Zone by blocking or opening specific ports See Internet Zone tab and Trusted Zone tab pages 84 and 86 Zones organize program control Whenever a program wants access permission or server permission ZoneAlarm Pro checks in the programs list Each program has the following permission settings e Access permission for the Trusted Zone Internet Zone e Server permission for the Trusted Zone Internet Zone As you use your computer ZoneAlarm Pro will display a New Program alert whenever a new program wants access or server permission To change access and server permissions for a program use the Programs tab See page 92 For definitions of access permission and server permission see the Glossary on page 125 How does the firewall use Zones and security levels The answer to question number three above Do the rules for that Zone allow traffic through that port depends on the security level that is applied to each Zo
58. e following folder x Windows Internet Logs If you are using WindowsNT or Windows2000 the file is located in the following folder x Winnt Internet Logs Log fields Log entries contain the fields described in the table below Field Description Example The type of event Type recorded see Event FWIN types below The date of the alert Date 2001 12 31 December 31 2001 in format yyyy mm dd The local time of the ale ees ag 17 48 00 8 00GMT 5 48 PM eight Time splays We NOUNS hours earlier than Greenwich Mean Time difference between local and Greenwich GMT would be 01 48 Mean Time GMT The IP address of the computer that sent 192 168 1 1 7138 FW events the blocked packet Source and the port used OR the program on your computer that Microsoft Outlook PE events requested access permission The IP address and Destination Port ofthe computer 99 168 4 4101 0 the blocked packet was addressed to Transport Tha nrnatacal narkat UDP ZoneAlarm Pro 3 0 User s Manual Page 68 of 138 Copyright Zone Labs Inc 2002 type involved Event types The first field in a log entry indicates the type of event recorded Event type Meanin code 9 The firewall blocked an inbound packet of data coming to your FWIN computer Some but not all of these packets are connection attempts EWOUT The firewall blocked an outbound packet of data from leaving your computer EWROUTE The firew
59. e same as those in the alerts list but displayed in an easily readable format 4 Add to Zone More Info Click Add to Zone to add the Source IP of the selected alert to either the Blocked Zone or the Trusted Zone Click More Info to have Zone Labs Alert Advisor analyze the selected alert and provide advice on any action you may need to take 5 Clear List Click Clear List to clear all entries from the Log Viewer You can still view all of these entries in the ZoneAlarm Pro log ZoneAlarm Pro 3 0 User s Manual Page 108 of 138 O Copyright Zone Labs Inc 2002 Program Logs tab Check the program event types for which you want to generate log entries Program Logs Changed programs Repeat programs Server programs New program components Changed program components 2 3 Check All Clear All Reset to Default Use the Program Logs tab to choose which types of Program alerts to record in the ZoneAlarm Pro log Note By default ZoneAlarm Pro logs all program alerts Alerts that are not recorded in the log cannot be reviewed later 1 Program Logs list Select the types of Program alerts you want recorded in the ZoneAlarm Pro log Deselect the types of Program alerts you do not want recorded in the log 2 Check all clear all Click Check All to have ZoneAlarm Pro display all types of Program alerts Click Clear All to have ZoneAlarm Pro hide all types of Program alerts 3 Reset to default Click Check
60. e selected the most effective easy to use personal security product available What happens next Review default settings ZoneAlarm View optional tutorial PRO3 0 You ll be running soon Start ZoneAlarm Pro Please press nextto continue Next Cancel The security experts at Zone Labs choose default security settings that are appropriate for most users Click Next to begin configuration by reviewing default settings for e Firewall Alerts e Cookie Control e Ad Blocking ZoneAlarm Pro 3 0 User s Manual Page 27 of 138 Copyright Zone Labs Inc 2002 Configuration Wizard 2 Review Privacy settings Configuration Wizard ZINE Review Privacy Settings RIVACY CONTROL Would you like to enable ZoneAlarm Pro s privacy control ZoneAlarm Pro 3 0 introduces great new privacy controls to black Leave Privacy control off for now can pop up and pop under ads along always turn it on later in the Privacy panel with 3rd party cookies that can be used to spy on you while you surf the Web Turn privacy control on so can block pop up ads banner ads and 3rd party cookies Next Cancel To turn on privacy protection cookie control ad blocking and mobile code control select the second button then click Next If you choose not to turn on privacy protection you can turn it on later using the privacy panel ZoneAlarm Pro 3 0 User s Manual Page 28 of 138 Copyright Zone Labs Inc 2002 Con
61. e the following notice This tells you that ZoneAlarm Pro s True Vector Internet monitor is getting ready to protect you ZoneAlarm Pro 3 0 User s Manual Page 25 of 138 O Copyright Zone Labs Inc 2002 Installation screen 6 Try or buy dialog License Wizard Trial Mode Your Trial Security Stats To begin or continue your Trial click Blocked Intrusions Probable Hack Attempts 12 gt Trial Days Remaining MII Don t let your security run out 30 days BUY Security Fact ZoneAlarm Pro puts you in Stealth Mode When you can t be seen you can t be hacked If you ve purchased ZoneAlarm Pro click here ace If you are using a trial license for ZoneAlarm Pro the try or buy dialog appears The area in the upper right tells you how many trail days remain and summarize security activity during your trial Click Try to continue your trial period Click Buy to purchase ZoneAlarm Pro Finally the Zone Labs logo HA appears in the system tray Congratulations ZoneAlarm Pro is installed Configuration Wizard When installation is complete ZoneAlarm Pro automatically launches the Configuration Wizard The Configuration Wizard helps you quickly and easily set up ZoneAlarm Pro for use in your computing environment ZoneAlarm Pro 3 0 User s Manual Page 26 of 138 Copyright Zone Labs Inc 2002 Configuration Wizard 1 Welcome Welcome to ZoneAlarm Pro Congratulations You hav
62. e you add it to the Trusted Zone How you can see fewer of these alerts It is unusual to receive a lot of New Network alerts New Program alerts 1 ZoneAlarm Pro Alert New Program Do pou wart Lo a ow Intemet Explorer to access the Intenet Technical Information Destination IP 127001 Poa 19717 Aspicabon IDPLORE ODE Version 5 00 2920 0000 More Information Available Thes it the progres frst al to access the Internet AlertAdvisor More into r Rerentbe the eawes the rer bere use tha progam New Program alerts are central to your Internet security They ensure that no program on your computer can use your Internet connection without your permission preventing hackers from communicating with Trojan horses or other malware they may have distributed They enable you to set access permission for program that has not asked for Internet Zone or Trusted Zone access before If you click Yes the program is allowed access lf you click No the program is denied access Why these alerts occur New Program alerts occur when a program on your computer tries to initiate a connection with a computer in the Internet Zone or Trusted Zone and that program has not already received access permission from you There are many programs and program components that require access permission as part of their normal function Browsers and e mail client applications for example must connect to remote servers to retrieve Web pages and send or
63. ears in both the Site Options dialog box for customizing a particular site and in the Custom Privacy Settings dialog box for customizing defaults E mail Protection panel Main tab Email Protection MaliSate Setting E On On C of MalS afe is enabled Use this tab to turn MailSafe protection on or off Use the radio buttons to turn MailSafe on or off e lf Onis selected the attachment types configured in the Attachments panel will be quarantined e f Off is selected no attachments will be quarantined Attachments tab Email Protection Attachments Extension Application EXE Batch File BAT Compiled HTML Help File CHM Control Panel Extension CPL Cuan The Attachments tab lists the types of e mail attachments that ZoneAlarm Pro s MailSafe feature will quarantine Each attachment type is specified by its filename extension for example EXE for applications Use this tab to e Quarantine or allow an attachment type e Add attachment types to the list ZoneAlarm Pro 3 0 User s Manual Page 123 of 138 O Copyright Zone Labs Inc 2002 e Remove attachment types from the list Note ZoneAlarm Pro comes preconfigured with 45 attachment types that can carry worms or other harmful code By default ZoneAlarm Pro quarantines all of these attachment types 1 Extension Quarantine The Extension list displays the attachment types that can be quarantined You can sort the list by either f
64. ect this option to limit the program s access to a few ports and protocols e Allow access for any port EXCEPT for those checked below Select this option to exclude only a few ports from program access ZoneAlarm Pro 3 0 User s Manual Page 102 of 138 Copyright Zone Labs Inc 2002 Tip If you choose either of the last two options use the Add button to add ports to the list 2 Adding removing custom ports These controls are enabled only when Allow access to all ports and protocols is not selected Use the Add and Remove buttons to modify the contents of the list Important By adding to the list you may be specifying ports the program can access if you have selected Allow access for ONLY the ports checked below or cannot access if you have chosen Allow access for any port EXCEPT for those checked below Be sure you have selected the option you intended To add ports to the list click the Add button and select the server type from the shortcut menu To add ports other than those associated with the server types listed choose Custom The Add dialog box will appear For more information about the Add dialog box click here 3 Add tab Access this dialog box by choosing Custom from the Add shortcut menu To add a specific port or range of ports to the list 1 Select the port type TCP or UDP 2 Type a description of the port for display only 3 Type the port number if you re adding a single port or the port range
65. ed program on your computer initiates contact Back third party cookie A persistent cookie that is placed on your computer not by the Web site you are visiting but by an advertiser or other Vthird party These cookies are commonly used to deliver information about your Internet activity to that third party Back Trojan horse A malicious program that masquerades as something useful or harmless such as a screen saver Some Trojan horses operate by setting themselves up as servers on your computer listening for connections from the outside If a hacker succeeds in contacting the program he can effectively take control of your computer This is why it s important to only give server permission to programs you know and trust Other Trojan horses attempt to contact a remote address automatically Back TrueVector security engine The primary component of ZoneAlarm Pro security It is the TrueVector engine that examines Internet traffic and enforces security rules ZoneAlarm Pro 3 0 User s Manual Page 136 of 138 Copyright Zone Labs Inc 2002 Trusted Zone The Trusted Zone contains computers you trust want to share resources with For example if you have three home PCs that are linked together in an Ethernet network you can put each individual computer or the entire network adapter subnet in the ZoneAlarm Pro Trusted Zone The Trusted Zone s default medium security settings enable you to safely share files printers and
66. erimeter firewalls or other features of the network may prevent you from connecting If you still have problems connecting after following the instructions above contact your network administrator for assistance VNC In order for VNC and ZoneAlarm Pro to work together follow the steps below ZoneAlarm Pro 3 0 User s Manual Page 60 of 138 Copyright Zone Labs Inc 2002 1 On the server machine do one of the following If you know the IP address or subnet of the viewer client you will be using for remote access and it will always be the same add that IP or subnet to the Trusted Zone This is the preferred option If you do not know the IP address of the viewer or it will change then give the program access permission and server permission for the Trusted and Internet Zones 2 On the viewer client machine run VNCviewer to connect to the server machine Do not run in listen mode 3 On the viewer client machine do one of the following If you know the IP address or subnet of the server and it will always be the same add that address or subnet to the Trusted Zone This is the preferred option If you do not know the IP of the Server or it will change then give the program access permission and server permission for both the Trusted Zone and Internet Zone 4 When prompted by VNCviewer on the viewer machine enter the name or IP address of the server machine followed by the password when prompted You should
67. ermission setting click the symbol then select from the shortcut menu Right click menu Right click anywhere in the program s row to select from a variety of other options See the table below for a description of each option Option Explanation If this option is selected ZoneAlarm Pro will use only file path information only to authenticate the program Changes The MD5 signature will not be checked Frequently Caution This is a low security setting Options Onane the Pronram Ontinne dialon hay in which vaii ZoneAlarm Pro 3 0 User s Manual Page 93 of 138 Copyright Zone Labs Inc 2002 can customize port permissions and security options for the program Opens your operating system s properties dialog box AE for the program Remove Deletes the program from the list Add Opens an explorer window so you can browse to a program program on your computer that you want to add to the list Note Built in rules ensure a consistent security policy for each program Programs with access to the Internet Zone also have access to the Trusted Zone and programs with server permission in a Zone also have access permission for that Zone This is why for example selecting Allow under Trusted Zone Server automatically sets all of the program s other permissions to Allow 4 Privacy On indicates that privacy protection is enabled for the program Off indicates that privacy protection is disabled To enable privacy protection for
68. ervers Your e mail client for example MS Outlook needs access permission in order to send or receive e mail The following basic options are available for each program Allow the program to connect to computers in the Internet Zone Trusted Zone Block the program from accessing computers in the Internet Zone Trusted Zone Ask whether the program should have access permission show Repeat Program alert Back act as a server A program acts as a server when it listens for connection requests from other computers Several common types of applications such as chat programs e mail clients and Internet Call Waiting programs may need to act as servers to operate properly However some hacker programs act as servers to listen for instructions from their creators ZoneAlarm Pro prevents programs on your computer from acting as servers unless you grant server permission Back ActiveX control Based on Microsoft s ActiveX technology these controls are mostly used to embed interactive elements buttons checkboxes etc in Web naaes ZoneAlarm Pro 3 0 User s Manual Page 125 of 138 O Copyright Zone Labs Inc 2002 Because they have full access to the Windows operating system malicious ActiveX controls can be dangerous Back ad blocking A ZoneAlarm Pro feature that enables you to block banner pop up and other types of advertisements AlertAdvisor Zone Labs AlertAdvisor is an online utility that enables yo
69. est service packs installed for the browser you are using ZoneAlarm Pro 3 0 User s Manual Page 59 of 138 Copyright Zone Labs Inc 2002 Firewall settings ZoneAlarm Pro dynamically opens and closes ports as needed when you re gaming so no adjustments to firewall configuration need to be made Internet call waiting Internet answering machines To use Internet answering machine programs such as CallWave with ZoneAlarm Pro do the following 1 Give the program access permission and sever permission for the Internet Zone 2 Add the IP address of the vendor s servers to the Trusted Zone 3 Set the security level for the Internet Zone to medium Tip To find the server IP address contact the vendor s technical support Use the Zones tab to place servers in the Trusted Zone Remote control and display PCAnywhere and Timbuktu If your computer is either the host or the client of a remote access system such as PCAnywhere or Timbuktu 1 Add the IP address es of the hosts or clients to which you connect to your Trusted Zone 2 Add the subnet of the network you are accessing remotely to your Trusted Zone 3 If a dynamic IP address is assigned to the remote machine add the DHCP server address or range of addresses to the Trusted Zone Use the Zones tab to place subnets in the Trusted Zone Note If your remote control client or host is on a network not under your control for example on a business or university LAN p
70. ettings Settings e On Blocks scripts MIME type integrated objects and embedded objects e Off Blocks no mobile code This is the default setting allowing the Web interactivity supported by active controls Note Blocking mobile code may disable some interactive features of Web sites you visit To abandon customized settings and return to preconfigured settings click the Default button ZoneAlarm Pro 3 0 User s Manual Page 116 of 138 O Copyright Zone Labs Inc 2002 Site List tab Privacy Cookie Control Session Persistert 3rd Party Site Edited Mobile Code www nytimes com J J www momingstar c mds centi port net 1 m doubleclick net J im morningstar com giraphics4nytimes lt Entry Detail 3 She Name Motde code Session cookies Parsistert conkins Use the Site List tab of the Privacy panel to customize cookie control and mobile code control settings for specific Web sites The list displays sites you have visited in your current ZoneAlarm Pro session and sites for which you have previously customized settings If you do not customize settings for a site you ve visited it is dropped from the list when you shut down your computer or shut down ZoneAlarm Pro 1 Site Edited A pencil icon in the Edited column indicates that you have customized privacy settings for that site and the site will remain in your list If there is no icon in the column the site is one you have visited in your current
71. expired or is about to expire click Renew to continue to get automatic updates to ZoneAlarm Pro Follow the technical support link to access FAQ troubleshooting and other technical information on the Zone Labs Web site Tip Before contacting Zone Labs technical support try the troubleshooting steps provided in this help system Start at the help welcome page 4 Registration This area shows whether you have registered your copy of ZoneAlarm Pro If your registration is pending you have submitted registration information but ZoneAlarm Pro has not yet received confirmation of registration from Zone Labs Click Change Reg to edit your registration information name company or e mail Click Register to register online Registration only takes a few seconds ZoneAlarm Pro 3 0 User s Manual Page 78 of 138 Copyright Zone Labs Inc 2002 Preferences tab Overview Preferences PA A 9 gt gt gt lt P j gt 3K _ _ _ __ IIA A A K K 4 Check for Updates Check for product updates A G Manus General TT Show ZoneAlaim Pro on top during Internet activity V Load ZoneAlarm Pro al startup IV Remenbes the last tabs visited in the panels Explanatory text within panels Y Show 7 Hide Color Scheme ZoneAlarm Pro Royal Blue Contact with Zone Labs Whenever request info from Zone Labs that requies information from me T Alert me with a pop up before make con
72. figuration Wizard 3 Review Firewall Alert Settings Optional x ZWN E Review Default Settings FIREWALL ALERTS What kind of blocked traffic do you want to be alerted to By default ZoneAlarm Pro only C Alert me whenever ZoneAlarm Pro blocks alerts you to blocked inbound traffic traffic when itis likely hacker G activity not traffic that is uninvited Alert me only when blocked traffic is probably but probably harmless hacker activity C Dontalert me atall protect my computer silently Note This setting does NOT affect the level of your security Program alerts will still be displayed Next Cancel The default Firewall Alert setting is pre selected Choose a higher or lower setting or click Next to accept the default Choices e Alert me whenever ZoneAlarm Pro blocks traffic Choose this setting if you want to be aware of what ZoneAlarm Pro is doing at all times even when it blocks traffic that is unsolicited but probably harmless e Alert me only when blocked traffic is probably hacker activity This is the default setting Choose this to be alerted only when there is a potential threat e Don t alert me at all protect my computer silently Choose this if you don t want to be disturbed ZoneAlarm Pro will protect you without interrupting your work Note that Program alerts will still be displayed because they require you to grant or deny Internet access to a program ZoneAlarm Pro
73. gages all traffic will be blocked except traffic authorized by programs you have specifically given permission to bypass the lock Block all Internet access is like the STOP button in the control bar When the automatic lock engages all traffic to and from your computer will be blocked To find out how to give pass lock permission to a program Programs tab page 92 Access Permissions tab Use this dialog to set the default behavior for all programs added to ZoneAlarm Pro in the future Connection Attempts When a program attempts to connect to the Trusted Zone Internet Zone C Always allow access C Always alow access C Always deny access C Always deny access Always ask for permission Always ask for permission Server Attempts When a program attempts to act as a serves to the Trusted Zone Internet Zone C Always accept the connection Always accept the connection C Always dery the connection Always deny the connection Always ask before connecting Always ask before connecting Ca Corea a By default ZoneAlarm Pro displays a New Program alert when a program on your computer tries to access the Internet or local network resources for the first time lt displays a Server Program alert when a program tries to act as a server for the first time Use this tab to e Allow or deny access permission to all new programs e Allow or deny server permission to all new programs You can apply different settings to each Zo
74. grams require server permission Back Next Cancel Click Add to access the Windows interface and navigate to the programs you want to secure for Internet access Click the Internet Access and Server Rights columns to give the programs you choose access permission and or server permission Returning Users F you ve already set permissions for any of these programs this setting will overwrite those permissions Tip For definitions of access permission and server permission see the glossary ZoneAlarm Pro 3 0 User s Manual Page 33 of 138 O Copyright Zone Labs Inc 2002 Configuration Wizard 8 Congratulations Set up complete ZUN E Congratulations ZoneAlarm Pro is ready to Show me the ZoneAlarm Pro tutorial now protect you Skip the tutorial and start ZoneAlarm Pro can always view the tutorial later from the Overview Get a head start on using and A panel orWindow s Start menu understanding ZoneAlarm Pro 3 01 Check out the all new ZoneAlarm Pro tutorial It s fast and easy Next Cancel Your ZoneAlarm Pro configuration is complete You have the choice of viewing the tutorial in order to get an overview of ZoneAlarm Pro security and alerts Choose Skip the tutorial to launch ZoneAlarm Pro immediately You can open the tutorial later from the Status tab Your ZoneAlarm Pro configuration is complete ZoneAlarm Pro 3 0 User s Manual Page 34 of 138 Copyright Zone Labs Inc
75. he bottom of the dialog box 3 Type the ports or port ranges you want to block in the Ports text box separated by commas Example 139 200 300 4 Click Apply or OK ZoneAlarm Pro 3 0 User s Manual Page 87 of 138 O Copyright Zone Labs Inc 2002 Security tab Gateway Security i om 1 MV Automatically check the gateway for security enforcement Internet Connection Sharing 2 2 This computer is not on an ICS NAT network This computer is a client of an ICS NAT gateway running ZoneAlarm Pro This computer is an ICS NAT gateway Address 7 7 Forward alerts from gateway to this computer 7 Suppress alerts locally if forwarded to clients General settings 3 Block all fragments MV Allow PN protocols at high security T Block local servers T Allow uncommon protocols at high securit 7 Block Internet servers Enable ARP protection Network settings C Include networks in the Trusted Zone upon detection C Exclude networks from the Trusted Zone upon detection Ask which Zone to place new networks in upon detection Reset To Default Use the Security tab in the Advanced Settings dialog box to establish global network and security settings 1 Gateway security Some companies require their employees to use ZoneAlarm Pro when connecting to the Internet through their corporate gateway When this control is selected ZoneAlarm Pro checks for a
76. he listed component at will Programs that are accessing network resources must ask permission to load the listed component ZoneAlarm Pro displays a Program Component alert Note No Program Component alerts are shown if Program Control is set to Medium or Low in the Main tab Component learning mode Windows programs frequently load ten twenty or more components at a time in the course of normal operations Component learning mode enables ZoneAlarm Pro to quickly learn the MD5 signatures of many frequently used components without interrupting your work with multiple alerts The default Medium Program Control setting establishes component learning mode We recommend that you use this setting for the first few days of normal Internet use after installing ZoneAlarm Pro After a few days of normal use ZoneAlarm Pro will have learned the signatures of the majority of the components needed by your Internet accessing programs and will remind you to raise the Program Authentication level to High 1 Component access The Component list automatically displays all components loaded by programs that have requested access permission or server permission Permission for a newly listed component is automatically set to Allow if You answered Yes to a Program Component alert or Component Loading alert Program Control is set to Medium or lower Component learning mode Permission for a new component is set to Ask if e You answered No
77. i ae EnaA AEEA tose AEE EIRENE AE NEREA 90 Frograme ta Doa rore a o a e ed de da 92 Components tabase a a das 95 Auto lot ao 98 Access Permissions tab vicio O e ee Le eee eee eee Led 99 Alerts amp Functionality tabii cccicis navies sevice a a ied 100 Ports taB iii oir Mie lo awed el lied ae ag ata law ended 102 DSOCUMILY TaD veriasi eaaa AE EEEE lod antic TOREN AREEN 104 Alerts amp Logs panel sia te eer hee eh ene ee 105 Log MieWer tabi cias rancia 106 ZoneAlarm Pro 3 0 User s Manual Page 6 of 138 O Copyright Zone Labs Inc 2002 Program Li09S tab ud its at N 109 Alert Events da atajo 110 system Tray Alert taD oniri r a a DAA cdas 111 Log Control ta ivccoooccioncai ada cc 113 Privacy Panek tata cece Oe ach ee Aes 115 Maim dai each ei ee ab dete oh Ce ie hes eee eet he 115 DMS LS titel R a 117 GOOKISS AD ii 119 Ad Block Ta o iia 121 Mobile Code tab cioomiocictisi is td dica cda cda 122 E mail Protection Panel scsi a 123 Manda A ns ee are el 123 Attachments tab ira iaa 123 A OE 02 ovat ves Stati vaved seaatecdidteuesshauaanstsidueues stat E A geek es 125 AN 126 E E E seed nad cou sien pee waned nde ea ang bee E E ze wt uadnde wuang E E 127 Deeley dei tet aoe Rae deh S Bee en are ies Pa ie ee 127 En A AA feels Aas ey aie Bante AA 128 Era A ower vine Arenal Swern 128 MA AA A acer at dean ih Rs 128 A 129 A A I ct E Ca ts elas 129 MA A dd eee is 130 ON 130 A A A a 130 Musica ens 131 Niro Ad ia adi ia iii 132 O E E E
78. ically scans the ports on all the computers in a range of IP addresses looking for unprotected or open ports Once an open port is located the hacker can use it as an access point to break in to the unprotected computer Privacy Advisor A small display that shows you when ZoneAlarm Pro blocks cookies or mobile code and enables you to un block those elements for a particular page Back ZoneAlarm Pro 3 0 User s Manual Page 133 of 138 Copyright Zone Labs Inc 2002 product update service A Zone Labs subscription service that provides free updates to ZoneAlarm Pro When you purchase ZoneAlarm Pro you automatically receive a year s subscription to product update service program authentication When a program on your computer asks for Internet access ZoneAlarm Pro examines its recorded MD5 checksum to verify that it has not been tampered with since its last request You can set ZoneAlarm Pro to authenticate only the program itself or the program and the shared components such as DLLs it uses Back programs list The list of programs to which you can assign Internet access and server permissions The list is shown in the Programs tab of the Program Control panel You can add programs to the list or remove programs from it protected system files Windows system components that are guarded by Windows File Protection Built in to Windows 2000 and later file protection keeps other programs from replacing system files
79. ield by clicking the column header The arrow next to the header name indicates the sort order Click the same header again to reverse the sort order To turn the quarantine function on or off for a specific attachment type click the Quarantine column then choose Quarantine or Allow from the shortcut menu 2 Check All Clear All Click Check All to have MailSafe quarantine all attachment types in the list Click Clear All to have MailSafe allow all attachment types in the list 3 Add Apply Click Add to add an attachment type to the list using the Add dialog box Click Apply to save any changes you have made in this tab Use the Add dialog box to add an extension to the MailSafe list To access the Add dialog click the Add button in the Attachments tab Type a description and filename extension with or without the character then click OK ZoneAlarm Pro 3 0 User s Manual Page 124 of 138 Copyright Zone Labs Inc 2002 Glossary access permission Access permission allows a program on your computer to initiate communications with another computer This distinct from server permission which allows a program to listen for connection requests from other computers You can give a program access permission for the Trusted Zone the Internet Zone or both Several common applications may need access permission to operate normally For example your browser needs access permission in order to contact your ISP s s
80. ing anything into your computer you re just saying yes I ve seen the alert e Query alerts ask you if you want to allow something to happen offering you a Yes or No choice The alerts you re likely to see most often are these e New Network alerts These are informational However They also give you the opportunity to add a new network to your Trusted Zone e Firewall alerts These are informational e New Program alerts These are query alerts They ask you whether to allow a program Internet access or server access This chapter tells you how to respond to these common alerts and other alerts you may also see when using ZoneAlarm Pro ZoneAlarm Pro 3 0 User s Manual Page 38 of 138 Copyright Zone Labs Inc 2002 New Network alerts 1 ZoneAlarm Pro Alert z New Network On startup ZaneAlaim Pro detected a new network wath IP 172 16 0 0 255 255 0 0 and added t to the Internet Zone Name this network optional Name New Network To shave Mes and assets wath this Network assign to the Trusted Zone Zone irkemet Zone Lox M If you re on a home or local network New Network alerts let you instantly configure ZoneAlarm Pro to allow you to share resources with the network Why these alerts occur New Network alerts occur when you connect to any new network be it a wireless home network a business LAN or your ISP s network What you should do If you receive a New Network alert when you
81. ing displays all firewall alerts both medium rated and high rated 2 Alert Events Logged This control turns the logging of informational alerts informational alerts on and off ZoneAlarm Pro 3 0 User s Manual Page 105 of 138 Copyright Zone Labs Inc 2002 3 Program Logging This control determines what types of program alerts are to be recorded in the ZoneAlarm Pro log The default Medium setting logs only high rated alerts The high setting logs all program alerts Click the Custom button to customize program alert logging in the Program Logs tab If you have customized Program Logging settings click the Default button to return to system defaults 4 Advanced Click the Advanced button to open the Advanced Alerts and Log Settings dialog box There you can e Specify alert display and logging by traffic type Alert Events tab e Enable or disable the system tray icon alert System Tray Alert e Configure your ZoneAlarm Pro log and set the archiving frequency Log Control tab Log Viewer tab Alerts amp Logs View only the last 999 4 alerts 1 Rating Date Time Type Protocol Medium 20020204 19 07 24 8 00 GMT Firewall upp Medium 20020204 19 07 24 8 00 GMT Firewall UDP Medium 20020204 19 07 36 8 00 2 Firewall UDP Medium 20020204 19 07 58 8 00 GMT Firewall Medium 20020204 19 07 58 8 00 GMT Firewall Entry Detail Description Packet sent from 172 16 100 170 UDP Port 44 a Aad to Zone gt gt D
82. ion Protocol DHCP to assign your computer a different IP address each time you connect to the Internet ISP Internet Service Provider A company that provides access to the Internet ISP s provide many kinds of Internet connections to consumers and business including dial up connection over a regular telephone line with a modem high speed Digital Subscriber Lines DSL and cable modem Back J no entries K no entries L no entries ZoneAlarm Pro 3 0 User s Manual Page 130 of 138 Copyright Zone Labs Inc 2002 mail server The remote computer from which the e mail program on your computer retrieves e mail messages sent to you MD5 signature A digital fingerprint used to verify the integrity of a file If a file has been changed in any way for example if a program has been compromised by a hacker its MD5 signature will change as well Back medium rated alert An alert that was probably caused by harmless network activity rather than by a hacker attack Back MIME type integrated object An object such as an image sound file or video file that is integrated into an e mail message MIME stands for Multipurpose Internet Mail Extensions mobile code Executable content that can be embedded in Web pages or HTML e mail Mobile code helps make Web sites interactive but malicious mobile code can be used to modify or steal data and for other malevolent purposes Back mobile code
83. ion areas to 0 These counters are also reset if uninstall and reinstall ZoneAlarm Pro 4 Update and tutorial information Click ZoneAlarm Pro Tutorial to learn the basics of how ZoneAlarm Pro works Update box The update box helps you make sure you re running the latest version of ZoneAlarm Pro and gives you quick access to product updates when they arrive Message Meaning Check for Click the link to see if there are any important updates to ZoneAlarm update Pro available for download An update Your automatic update subscription indicates an update to ZoneAlarm is Pro is available Click the link to go to the Zone Labs Web site to obtain available the update Update SR are Your automatic update subscription has expired Click the link to renew subscription it aynirad ZoneAlarm Pro 3 0 User s Manual Page 76 of 138 Copyright Zone Labs Inc 2002 Click to renew Note When you purchase ZoneAlarm Pro you receive an automatic update subscription valid for one year Product Info tab Overview Version information Zoneblarm Pro version 3 0 0682 TrueVector security engine version 3 0 062 Driver version 3 0 062 Gateway enforcement is enabled Licensing Information License number ftgf 7hwa9wk4tb ug7km tdhcO Beta icense expires in 59 days Support and Update Information Trial Beta license does not include an update service For technical support chick here Registration The copy of
84. irection 3 licoming Type Firewall More Into Source DNS RHPLAPTOP2 Zonelabs com x 5 The Log Viewer tab lists recent alerts You can use each alert entry to e Submit the alert to Zone Labs AlertAdvisor for analysis e Add the source of the traffic that generated the alert to your Trusted Zone ZoneAlarm Pro 3 0 User s Manual Page 106 of 138 Copyright Zone Labs Inc 2002 1 View only the last n alerts Select the number of alerts starting with the most recent to display in the alerts list 2 Alerts list The alerts list shows Firewall alerts Program alerts and other alerts that have been recorded in the ZoneAlarm Pro log You can sort the list by any field by clicking the column header The arrow next to the header name indicates Field Rating Date Time Type Protocol Program Source IP Destination IP Direction Action Taken Count Source DNS Destination DNS Information Each alert is high rated or medium rated High rated alerts are those likely to have been caused by hacker activity Medium rated alerts are likely to have been caused by unwanted but harmless network traffic The date and time the alert occurred The type of alert Firewall Program or Lock Enabled The communications protocol used by the traffic that caused the alert The name of the program attempting to send or receive data Applies only to Program alerts The IP address of the computer that sent the
85. ked you ll see a red lock icon in the system tray You may also 4 2 a 4 39 PM begin to see a lot of alerts If the Internet Lock has been clicked you ll see a yellow lock icon 4E y 4 39PM To turn either function off just click the icon again Using the Automatic Internet Lock The Automatic Internet Lock protects your computer if you leave it connected to the Internet for long periods even when you re not actively using network or Internet resources When enabled the automatic lock engages e When your screensaver engages or e After a specified number of minutes of network inactivity You can turn the automatic lock on or off in the Programs tab For more information about customizing automatic lock settings see Auto Lock tab page 98 ZoneAlarm Pro 3 0 User s Manual Page 55 of 138 Copyright Zone Labs Inc 2002 Using your programs with ZoneAlarm Pro Anti virus software Automatic updates In order to receive automatic updates from your anti virus software vendor add the domain that contains the updates e g update avsupdate com to your Trusted Zone See Zones tab page 82 E mail protection In some cases ZoneAlarm Pro s MailSafe feature may conflict with the e mail protection features of anti virus software If this occurs you can adjust ZoneAlarm Pro and anti virus settings so that you benefit from both anti virus and ZoneAlarm Pro protection Follow these steps 1 Set your anti virus program to
86. larm Pro automatically secures the components that a program is using at the time you grant it access permission This prevents you from seeing a Component alert for every component loaded by your browser What you should do The proper response to a Program Component alert depends on your situation Consider the following questions 1 Are any of the following true o You just installed or reinstalled ZoneAlarm Pro o You recently updated the application that is loading the component For the application name look under Technical Information in the alert pop up o The application that is loading the component ha an automatic update function o Someone else for example a systems administrator at your workplace may have updated a program on your computer without your knowledge 2 Are you actively using the application that loaded the component If you can answer yes to both questions it is likely that ZoneAlarm Pro has detected legitimate components that your browser or other programs need to use It is probably safe to answer Yes to the Program Component alert If you cannot answer yes both questions or if you feel unsure about the component for any reason it is safest to answer No If you re not sure what to do or if you decide to answer No investigate the component to determine if it is safe See Investigating changed programs and components page 53 How you can see fewer of these alerts You may receive a large n
87. lly if forwarded to clients if you do not want alerts forwarded from the gateway to clients to also be displayed on the gateway See also nternet Connection Sharing page 63 3 General Settings These controls apply global rules regarding certain protocols packet types and other forms of traffic such as server traffic to both the Trusted Zone and the Internet Zone Control Function when selected Block all Blocks all incomplete fragmented IP data fragments packets Prevents all programs on your computer from Block local acting as servers to the Trusted Zone Note that servers this setting overrides permissions granted in the Programs panel Prevents all programs on your computer from Block Internet acting as servers to the Internet Zone Note that servers this setting overrides permissions granted in the Programs panel Blocks all incoming ARP Address Resolution Enable ARP Protocol requests except broadcast requests for protection the address of the target machine Also blocks all incomina ARP replies except those in response to ZoneAlarm Pro 3 0 User s Manual Page 89 of 138 Copyright Zone Labs Inc 2002 outgoing ARP requests Allows the use of VPN protocols ESP AH GRE A high even when high security is applied When this security 9 control is not selected these protocols are allowed only at medium security Allow uncommon Allows the use of uncommon protocols When this protocols at high control is
88. lt to determine if the component is dangerous or not Tip In order to investigate the component you will need the file name version number and location of the file on your computer You can get this information from the Program Component alert box and from the Program Details box shown below I ZoneAlarm Pro Alert ZoneAlarm Pro Program Details Component Description Status msgs dul Messenger Service Unknown Open Containing Foker Properties Close ZoneAlarm Pro 3 0 User s Manual Page 53 of 138 Copyright Zone Labs Inc 2002 Access the Program Details box by clicking the Details button in a Program Component alert or Component Loading alert To view the properties of the component click the description then choose Properties from the shortcut menu To view the Windows directory that the component is located in click the description then choose Open containing folder from the shortcut menu Follow these steps to investigate the component 1 Goto the Microsoft support site http support microsoft com and search the knowledgebase using the file name and description of the component as search terms 2 Contact the technical support staff of the manufacturer of the program that loaded the changed component They may be able to tell you why the component changed 3 Perform an Internet search using the file name of the component as a search term We suggest using the Google search engine
89. m Pro is easy to set up and install Follow these four simple steps 1 Download the installer from the Zone Labs Web site www zonelabs com 2 Close all programs aye 7 zapSetup exe 3 Launch the installer by double clicking the installer icon shown at left 4 Follow the instructions in the installation screens described below ZoneAlarm Pro 3 0 User s Manual Page 21 of 138 O Copyright Zone Labs Inc 2002 Installation screen 1 Choose an install location 3 ZoneAlarm Pro Installation x You ve Installation This program will install Zone larm Pro on your computer made the E gt It is strongly recommended that you exit all Windows programs ri g ht before running this Setup program choice in Please select the directory where ZoneAlarm Pro files are to be installed ZoneAlarm PRO3 0 C Program FilesiZone Labs ZoneAlarm Browse The BEST security software PC Magazine f Click Browse if you want to change the location in which ZoneAlarm Pro will be stored Otherwise click Next to go to the next screen Installation Screen 2 Personal Information 3 User Information y xj Please type your name Zone Labs Support rere Please type your company or organization name optional gt Extensive Online fyourcompary Self help Please type your email address name company com gt Responsive yourmail yourdomain com Email Tech a Support In order to download up
90. m control restrictions By clicking Yes you allow the program to continue to access the Internet or local network resources while using the new or changed component By clicking No you prevent the program from accessing the Internet while using that component Tip Click the Details button to see what component s the program was loading Why these alerts occur A Component Loading alert can occur in several normal situations For example if you click a link to a pdf document and your browser has not yet loaded the components necessary to read pdf files you will see a Component Loading alert as the browser loads those components However a Component Loading alert can also occur if someone has tampered with a component or created a malicious component designed to use a known program as a resource Component Loading alerts occur when all of the following are true e The Program Control level is set to High e A repeat program one that has requested Internet access before and whose MD5 signature has been recorded by ZoneAlarm Pro loads a new component some time after the program itself has loaded ZoneAlarm Pro 3 0 User s Manual Page 48 of 138 Copyright Zone Labs Inc 2002 e That component is new or has changed or has Ask permission set in the Components tab What you should do The proper response to a Component Loading alert depends on your situation Consider the following questions 1 Are you actively using the
91. mation Detineion IP 172 16 211 44 Firre rrogen moe Vetere AlertAdvisor More into Rertaciar thet anta En rart tive use the progam Why these alerts occur Changed Program alerts warn you that a program that has asked for access permission or server permission before has changed somehow and is asking for permission again If you click Yes the changed program is allowed access If you click No the program is denied access Changed Program alerts can occur if you have updated a program since the last time it access the Internet However they can also occur if a hacker has somehow managed to tamper with the program ZoneAlarm Pro 3 0 User s Manual Page 45 of 138 Copyright Zone Labs Inc 2002 What you should do Click Yes or No in the alert pop up after asking these questions e Did you or if you re in a business environment your systems administrator recently upgrade the program that is asking for permission e Does it make sense for the program to need permission If you can answer yes to both question it s probably safe to click Yes Tip If you re not sure it s safest to answer No You can always grant permission later in the Programs tab See Programs tab page 92 If you re not sure what to do or if you decide to answer No investigate the program to determine if it is safe See Investigating changed programs and components page 53 How you can see fewer of these alerts To avoid a large number of Cha
92. melabs com lt Back Cancel If you had previous version of ZoneAlarm Pro or a trial version of 3 0 your security settings may still be on your disk even if you have uninstalled the old version Tip Unless you have a lot of custom configuration that would take a lot of time to reproduce choose Clean install This ensures the smoothest possible installation e To keep your old settings select Upgrade e To start from scratch select Clean Install recommended Click Next when you are finished ZoneAlarm Pro 3 0 User s Manual Page 23 of 138 O Copyright Zone Labs Inc 2002 Installation Screen 4 License Agreement Zone Labs Support gt Extensive Online Self help Responsive Email Tech Support Committed Customer Service wvrw zonelabs com Use the scroll bar to read the full text of your ZoneAlarm Pro license agreement Click Accept to accept the terms of the agreement The installer now installs ZoneAlarm Pro You see the following screen When installation is finished you see the following screen ZoneAlarm Pro 3 0 User s Manual Page 24 of 138 Copyright Zone Labs Inc 2002 Installation screen 5 User survey Modem Dial up ZoneAlarm 0 FamiyPC y The user survey is optional It helps Zone Labs better understand the needs of our customers Please take a few moments to answer the four questions Click Yes to start ZoneAlarm Pro immediately You se
93. mputers on your local network or they can t see you it is possible that ZoneAlarm Pro is blocking NetBIOS traffic necessary for Windows network visibility To make your computer visible to the others on your local network 1 In the Zones tab of the Firewall panel add the network subnet or in a small network the IP address of each computer you re sharing with to your Trusted Zone 2 Inthe Main tab of the Firewall panel set the Trusted Zone security level to medium and the Internet Zone security level to high This allows trusted computers to access your shared files but blocks all other machines from accessing them Note ZoneAlarm Pro will detect your network automatically and display the New Network alert You can use the alert itself to add your network subnet to the Trusted Zone See also New Network alert page 39 Sharing files and printers across a local network ZoneAlarm Pro enables you to quickly and easily secure your computer so that the trusted machines you re networked with can access your shared resources but Internet intruders can t use your shares to compromise your system To configure ZoneAlarm Pro for secure sharing 1 Add the network subnet or in a small network the IP address of each computer you re sharing with to your Trusted Zone 2 Set the Trusted Zone security level to medium This allows trusted computers to access your shared files 3 Set Internet Zone security level to high This makes your
94. munications session with another computer Several common types of applications such as chat programs e mail clients and Internet Call Waiting programs may need server permission to operate properly Grant server permission only to programs you re sure you trust and that require it in order to work If possible avoid granting a program server permission for the Internet Zone If you need to accept incoming connections from only a small number of machines add those machines to the Trusted Zone and then allow the program server permission for the Trusted Zone only The following basic options are available for each program Allow the program to listen for connection requests Block the program from listening for connection requests Ask me whether to allow the program to listen for connection requests show Server Program alert ZoneAlarm Pro 3 0 User s Manual Page 135 of 138 Copyright Zone Labs Inc 2002 session cookie A cookie stored in your browsers memory cache that disappears as soon as you close your browser window These are the safest cookies because of their short life span skyscraper ad An ad that appears in a vertical column along the side of a Web page stealth mode When ZoneAlarm Pro puts your computer in stealth mode any uninvited traffic receives no response not even an acknowledgement that your computer exists This renders your computer invisible to other computers on the Internet until permitt
95. n tab Firewall _ M Main cluternet Zone Security High Stealth mode Your computer is High hidden and protected from hackers Sharing is not alowed This Med s tting is recommended for the Low ecurity 2 Medium Sharing mode Computers can see your computer and share s resources This setting is recommended for the Trusted Zone Blocked Zone Security Blocked Zone No communication is alowed through this Zone 4 Cid Use this tab to choose the basic level of security ZoneAlarm Pro will apply to traffic from computers you know and trust the Trusted Zone and computers you don t know the Internet Zone To learn about Zones see What is a Zone page 12 1 Internet Zone Security Use the slider to set the security level for the Internet Zone The recommended security level for the Internet Zone is High Click the Custom button to open the Internet Zone tab where you can block or unblock specific ports See also Internet Zone tab page 84 About Internet Zone security levels e High security puts your computer in stealth mode Windows NetBIOS services and file and printer shares are blocked Ports are opened only when a program to which you have given permission needs them e Medium security takes your computer out of stealth mode making it visible to other computers on the Internet Windows services are still blocked Program permissions are still enforced e Low security enables Windo
96. n the Internet for translating host names or domain names like www yoursite com into Internet addresses like 123 456 789 0 embedded object An object such as a sound file or image file that is embedded in a Web page Back F no entries G gateway In networking a combination of hardware and software that links two different types of networks For example if you are on a home or business Local Area Network LAN a gateway enables the computers on your network to communicate with the Internet ZoneAlarm Pro 3 0 User s Manual Page 128 of 138 O Copyright Zone Labs Inc 2002 gateway enforcement A setting in the Advanced dialog of the Firewall panel It enables a compatible gateway device to make sure that ZoneAlarm Pro is installed on all machines accessing the Internet through it high rated alert An alert that is likely to have been caused by hacker activity High rated Firewall alerts display a red band at the top of the alert pop up In the Log Viewer you can see if an alert was high rated by looking in the Rating column Back HTTP referrer header field An optional field in the message that opens a Web page containing information about the referring document Properly used this field helps webmasters administer their sites Improperly used it can divulge your IP address your workstation name login name or even in a poorly implemented e commerce site your credit card number By selecting Rem
97. nc 2002 Identify the server sending the message and add it to your Trusted Zone This is the preferred solution because it will work whether your ISP uses NetBIOS or ICMP to check your connection and it allows you to maintain high security for the Internet Zone To identify the server your ISP uses to check your connection follow these steps 1 Wait until your ISP disconnects you 2 Go to the Alert Log tab Alerts amp Logs panel 3 Inthe alerts list find the alert that corresponds to the time you were disconnected If you re not able to identify the server this way contact your ISP They should be able to tell you what servers your need to allow After you have identified the server add it to the Trusted Zone Allow ping messages through the Internet Zone If your ISP uses ICMP echo or ping messages for connectivity checks use the Internet Zone tab Custom Securities dialog box to configure ZoneAlarm Pro to allow ping messages from the Internet Zone To do this 1 Go to the Main tab in the Firewall Panel 2 Inthe Internet Zone section click Custom 3 Select check box labeled Allow incoming ping ICMP echo 4 Click OK Set the security level for the Internet Zone to medium The quickest but least secure solution is to reduce the security level for the Internet Zone to medium Customizing your security If you re not the set it and forget it type ZoneAlarm Pro enables you to manage the details of your In
98. ne ZoneAlarm Pro 3 0 User s Manual Page 13 of 138 Copyright Zone Labs Inc 2002 To choose a security level for a Zone use the slider controls in the Main tab of the Firewall panel To define the meaning of each security level that is the ports that are blocked or allowed at that level use the Internet Zone tab and Trusted Zone tab in the Custom Securities dialog box Program Control Program control protects you from Trojan horses and other hacker malware by making sure only programs with your permission can access the Internet Why do I need program control Everything you do on the Internet from browsing Web pages to downloading MP3 files is managed by specific applications programs on your computer Hackers exploit this fact by planting malware literally evil programs on your computer Sometimes they send out malware as e mail attachments with innocent names like screensaver exe If you open the attachment you install the malware on you computer without even knowing it Other times they convince you to download the malware from a server by making it masquerade as an update to a legitimate program Once on your machine malware can wreak havoc in a variety of ways It can raid your address book and mail itself to everyone in it or it can listen for connection requests from the Internet The hacker who distributed the malware can then contact it and give it instructions effectively taking control of
99. ne ZoneAlarm Pro 3 0 User s Manual Page 99 of 138 O Copyright Zone Labs Inc 2002 Note Settings for individual programs can be established in the Programs tab Settings in this panel apply ONLY to programs not yet listed in the Programs tab 1 Connection attempts These settings determine what happens when a new program requests access permission for the Trusted Zone or Internet Zone Choose Always deny to have ZoneAlarm Pro deny access silently Choose Always allow to have ZoneAlarm Pro allow access silently Choose Always ask to have ZoneAlarm Pro show a New Program alert when a new program asks for access 2 Server attempts These settings determine what happens when a new program wants server permission for the Trusted Zone or Internet Zone Choose Always deny to have ZoneAlarm Pro deny server rights silently Choose Always allow to have ZoneAlarm Pro allow server rights silently Choose Always ask to have ZoneAlarm Pro show a Server Program alert when a new program asks for server rights Alerts 8 Functionality tab Use this dialog to set alest and secunty behavior for all programs Global program properties 7 Show alert when Internet access is denied 1 Vv Deny access permission is set to ask and the TrueVector 2 Service is running but ZoneAlarm Pro is not A Require administrative privleges to allow a program temporary 3 Internet access The Alerts amp Functionality tab provide
100. ng a traffic source To add remove or edit a traffic source right click in the Zones column for the source then select from the shortcut menu Tip You must click the Apply button to save your changes 2 Entry detail window The entry detail window displays information about the traffic source currently selected in the traffic source list The fields are the same as those in the traffic source list 3 Add Edit buttons To add a traffic source to the list click the Add button and select the type of traffic source you want to add from the shortcut menu The Add dialog box opens To change the Zone or any other information about a traffic source already in the list select the traffic source then click the Edit button The Edit dialog box opens 4 Remove Apply buttons To remove a traffic source from the list select it then click the Remove button To save any changes you have made in this tab click the Apply button ZoneAlarm Pro 3 0 User s Manual Page 83 of 138 O Copyright Zone Labs Inc 2002 Internet Zone tab A MMA Use this page to set custom security levels for the Internet Zone High security blocks all network traffic except authorized program traffic and traffic indicated by a check mark High security settings for Internet zone Allow outgoing DNS UDP port 53 Allow outgoing DHCP UDP port 67 Y Allow broadcast multicast Medium security settings for Internet zone Y Block incoming NetBIOS ports
101. ng your Security sssssssssnnnnnrnunnnnnnnnnunnunnnnnnnnnunnnnnnnn ee een 65 Firewall protection ic naeta ee ladera cta abandonada paid 66 Program A o ek 66 Alere and logs a ie 66 Privacy protec siii A eel el eee 67 E mail protectione niren a e i a aided EEE dried r 67 Reading the ZoneAlarm Pro l09 ssssssnnneunnnuunnnnnnnnnnnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn nnn 67 ZoneAlarm Pro 3 0 User s Manual Page 5 of 138 Copyright Zone Labs Inc 2002 VIOWING The diia ata 67 LOG GIIS tt taco E ota A 68 Event types iii A ie casa 69 ICMP message ty POS ee ieie E Ad std 69 TOP fags cit dd Dees vee i i ba Dee Nive Lee es i de ee eee 70 Sample lO SntriSS vio tanto R AA A RA air iran 70 5 Interface Guide LS The ZoneAlarm Pro dashboard ici 73 Inbound Outbound traffic indicator oocccoconnccccnnnnccncnonncncnnnnncnnnnnnnnncnnnnnnn cnn na nnn cnn nanancnnnns 73 Stop button Emergency Panic Lokeren inr i e 73 NOIWOTKS ccicoioocoicoisci ia A ci A ie Acid 73 Internet LOCK vico ai ar ii leering e a eaa aT Dad 74 ACTIVE programs c A Le eect died eet Le dvd eee 74 Al systems Active ui ear AEA ENEA 74 Overview Panel asian carnosa 75 A ES 75 Product INTO tab leticia oia mean T 77 Preferences tab uiine elie ee eee 79 Firewall ariel yg cocci sects cee AA 81 Malta dd 81 LOMA 82 IntornetiZone tai tl redil 84 Trusted oneta e id a tes 86 SecuUl a PEE EERE E E EEE AE E E R E EN E E 88 Program Control panel ooo 90 MaM taD eraa
102. nged Program alerts avoid unnecessary or repeated program updates Program Component alert 1 ZoneAlarm Pro Alert Program Component Do pus man to atv ZoneAlsen Pro and components to access the kreere Technical Information Poobc ator zapro ee Version 30 062 Components Cick For detali stats More Information Avadable One 1 mote components used by ther progam have changed of are reve Unies you have recently spaded of entailed you may want lo check the wariy of these comporerts by chchang the Delai Cutten J AlertAdvisor meno an a ae ET k Use the Program Component alert to allow or deny Internet access to a program that is using one or components that haven t yet been secured by ZoneAlarm Pro This helps protect you from hackers who try to use altered or faked components to get around your program control restrictions By clicking Yes you allow the program to access the Internet while using the new or changed components By clicking No you prevent the program from accessing the Internet while using those components Click the Details button to see what component s the program was ZoneAlarm Pro 3 0 User s Manual Page 46 of 138 O Copyright Zone Labs Inc 2002 Why these alerts occur Program Component alerts occur when a program accessing the Internet or local network is using one or more components that ZoneAlarm Pro has not yet secured or that has changed since it was secured Note ZoneA
103. not selected these protocols are allowed security only at medium security 4 Network Settings Automatic network detection helps you configure your Trusted Zone easily so that traditional local network activities such as file and printer sharing aren t interrupted You can have ZoneAlarm Pro silently include or exclude every detected network in the Trusted Zone or ask you in each case whether the newly detected network should be added Note ZoneAlarm Pro detects only networks that you are physically connected to Routed or virtual network connects are not detected Program Control panel Main tab Program Control Piogram Control High Medium Med Low l on Programs must ask for Intervet access and server nghts Component control is in leaming mode CM Enable Component Control rAmomatic Lock 4 on 2 On Automatic Internet lock is dsabled Off Custom 3 Program Vizerd Advanced Use this panel to choose a program control level and to turn the Internet Lock on or off ZoneAlarm Pro 3 0 User s Manual Page 90 of 138 Copyright Zone Labs Inc 2002 1 Program Control Use the slider to choose a global setting for program control Use the check box to turn component control on or off Tip Zone Labs recommends the default Medium setting for the first few days of normal use This enables ZoneAlarm Pro to learn and secure your program components ZoneAlarm Pro will remind you to raise
104. ntrol of alert display as well as logging You can specify which types of Firewall alerts to display and log by type of traffic blocked Tip New Program alerts and the other program alerts that require a yes or no response from you are always displayed You can control the logging of these alerts by using the Program Logs tab 1 Firewall events list For each type of event in the list ZoneAlarm Pro 3 0 User s Manual Page 110 of 138 O Copyright Zone Labs Inc 2002 e Select the Alerts box to have ZoneAlarm Pro display an alert box when that type of event occurs e Select the Log box to have ZoneAlarm Pro record the event in the log 2 Check All Clear All Click Check All to log and display alerts for all of the event types listed Click Clear All to suppress logging and alert display for all of the event types listed 3 Reset to Defaults Click Reset to Default to restore settings in the Alert Events tab to their Zone Labs defaults System Tray Alert tab When you suppress security event alerts you still have the option of being notified of securty events through the silent flashing system tray icon alert shown here System Ti ay Ale ss eee 1 TF Enable system tray icon atest System Tray Icons Zone Alarm Pro system tray icon indicates your ZoneAlaim application is running Traffic metes indicates that data is incoming or outgoing from your machine System Tray Icon alert When enabled blinks in f
105. ny compatible gateways and confirms that it is installed so that gateways requiring ZoneAlarm Pro will grant Internet access You can leave this control selected even if you are not connecting through a gateway it will not affect your Internet functions If you are on a network that uses gateway enforcement and this control is not selected you will not be able to access the network ZoneAlarm Pro 3 0 User s Manual Page 88 of 138 Copyright Zone Labs Inc 2002 2 Internet Connection Sharing If you are using Internet Connection Sharing use these controls to configure ZoneAlarm Pro to recognize the ICS gateway and clients Use the radio buttons to Indicate whether your computer is an ICS client or an ICS gateway ZoneAlarm Pro automatically detects the IP address of the ICS gateway and displays it in the Address box This box is labeled Local Address if you are the gateway and Gateway Address if you are the client Note For ICS clients running ZoneAlarm Pro to work properly the ICS gateway must run ZoneAlarm Pro as well Alert forwarding You can determine whether the alerts that occur on an ICS network will be displayed and logged on the gateway on the client or on both If you are working on a client machine select Forward alerts from gateway to this computer to have alerts that occur on the gateway computer appear and be logged on the client computer If you are working on a gateway select Suppress alerts loca
106. opened Back persistent cookie A cookie put on your hard drive by a Web site you visit These cookies can be retrieved by the web site the next time you visit While useful they create a vulnerability by storing information about you your computer or your Internet use in a text file Back ZoneAlarm Pro 3 0 User s Manual Page 132 of 138 Copyright Zone Labs Inc 2002 ping A type of ICMP message formally ICMP echo used to determine whether a specific computer is connected to the Internet A small utility program sends a simple echo request message to the destination IP address and then waits for a response If a computer at that address receives the message it sends an echo back Some Internet providers regularly ping their customers to see if they are still connected Back pop under ad An ad that appears in a new browser window that opens under the window you re looking at so you don t see the ad until you close the original browser window Back pop up ad An ad that appears in a new browser window that pops up in front of the window you re looking at port A channel in or out of your computer Some ports are associated with standard network protocols for example HTTP Hypertext Transfer Protocol is traditionally addressed to port 80 Port numbers range from 1 to 65535 port scan A technique hackers use to find unprotected computers on the Internet Using automated tools the hacker systemat
107. opens to the Privacy panel where you can change general privacy settings or settings for site you are visiting If you don t click the Privacy Advisor pop up it disappears automatically in a few seconds You can also close it by clicking the X in the upper right corner Privacy per program By default privacy protection is applied only to standard browser programs such as Internet Explorer If you wish you can also enable privacy protection for any other program on your computer by using the Privacy column in the Programs tab See Programs tab page 92 Alerts 8 Logs ZoneAlarm Pro s alert and logging features keep you aware of what s happening on your computer without being overly intrusive Controlling the display of alerts You may be the type of person who wants to know everything that happens on your computer or you may not want to be bothered as long as you know your computer is secure ZoneAlarm Pro accommodates you no matter which kind of person you are You can be notified by an alert pop up shown in reduced size at left each time ZoneAlarm Pro acts to protect you or you can opt for quieter protection Alert display settings The default alert display setting Medium minimizes interruptions by only showing you alerts that are high rated that is that are likely to have resulted from hacker activity The high alert display setting will show you all alerts even those probably caused by normal network traffic If y
108. orts 135 137 9 445 If no the packet is blocked Note This describes the treatment of unsolicited traffic that is packets that arrive from the Internet or a local network unexpectedly Port scans are a good example of unsolicited traffic that ZoneAlarm Pro protects you from When a permitted program on your computer has established a communications session with another computer Program Control rules decide what ports can be used What is a Zone Zones are how ZoneAlarm Pro keeps track of the good the bad and the unknown out on the Internet Zones are virtual spaces Zones are virtual soaces ways of classifying the computers and networks that your computer communicates with ZoneAlarm Pro 3 0 User s Manual Page 12 of 138 Copyright Zone Labs Inc 2002 e The Internet Zone is the unknown All the computers and networks in the world belong to this Zone until you move them to one of the other Zones e The Trusted Zone is the good It contains all the computers and networks you trust and want to share resources with for example the other machines on your local or home network e Blocked Zone is the bad It contains computers and networks you distrust When another computer wants to communicate with your computer ZoneAlarm Pro looks at the Zone it is in that is whether it is good bad or unknown to help decide what to do Tip To put a computer or network in the Trusted Zone use the Zones tab See pag
109. other resources over the home network Hackers are confined to the Internet Zone where high security settings keep you safe Back U no entries V Virtual Private Network VPN A network that is constructed by using public wires to connect nodes When using VPN over the Internet encryption and other security mechanisms are used to ensure that only authorized users can access the network and the data web bug An image file often 1x1 pixel designed to monitor visits to the page or HTML e mail containing it Web bugs are used to find out what advertisements and Web pages you have viewed Back XYZ no entries ZoneAlarm Pro 3 0 User s Manual Page 137 of 138 Copyright Zone Labs Inc 2002 ZoneAlarm Pro 3 0 User s Manual Page 138 of 138 O Copyright Zone Labs Inc 2002
110. ou don t want to be bothered by firewall alerts at all just select Off Tip If you want to change privacy settings for the Web site you are viewing click the Privacy Advisor ZoneAlarm Pro will open to the Site List tab with the site you are viewing selected Use the controls in the Site List tab to change privacy settings for the site ZoneAlarm Pro 3 0 User s Manual Page 18 of 138 Copyright Zone Labs Inc 2002 Logging security events You can control logging just as completely as you control alert display choosing to record all alerts only high rated alerts or alerts caused by specific traffic types ZoneAlarm Pro 3 0 gives you easy access to alert log records via the Alert Log tab so you can quickly retrieve the details on any individual alert ZoneAlarm Pro also provides easy tools for formatting and archiving text logs E mail protection ZoneAlarm Pro s MailSafe feature protects you from new viruses worms and other malware distributed in e mail attachments It also protects you from any old known threats Attaching files to e mail messages is a convenient way of exchanging information However it also provides hackers with an easy way of spreading viruses worms Trojan horse programs and other malware For example the 3 infamous Love Bug worm was distributed as a Visual Basic Script VBS LOVE LETTER file FOR YOU TT VBS Fortunately only certain types of attachments can contain potentially dangero
111. ou should do Click Yes or No in the alert pop up after following these steps 1 Did you just launch a program or process that would reasonably require permission If so it s probably safe to click Yes If not continue with step 2 2 Do you recognize the name of the program in the Alert pop up and if so does it make sense for the program to need permission If so it s probably safe to click Yes If not or if you re not sure continue with step 3 3 Click the More Info button in the alert box This submits your alert information for example the name of the program and the address it was trying to reach to AlertAdvisor which then displays a Web page with information about the alert and the program Use the AlertAdvisor information to help you decide if it s safe to answer Yes Caution If you are still not certain that the program is legitimate and needs server permission it is safest to answer No If it becomes necessary you can give the program server permission later by using the Programs tab How you can see fewer of these alerts If you are using the types of programs described above that require server permission to operate properly use the Programs tab in ZoneAlarm Pro to grant permission before you start using the program See also Programs tab page 92 Changed Program alert 1 ZoneAlarm Pro Alert CHANGED PROGRAM Do you wart to alow AFADAWINDOWS ayshem 32 eer dager exe to acces the local network Techewcal Infor
112. ove Private Header information in the Cookies tab you prevent this header field from transferring any information about you ICMP Internet Control Messaging Protocol An extension of the Internet Protocol that supports error control and informational messages The ping message is a common ICMP message used to test an Internet connection ICS Internet Connection Sharing ICS is a service provided by the Windows operating system that enables networked computers to share a single connection to the Internet Internet Zone The Internet Zone contains all the comouters in the world excent those vou ZoneAlarm Pro 3 0 User s Manual Page 129 of 138 O Copyright Zone Labs Inc 2002 have added to the Trusted Zone or Blocked Zone ZoneAlarm Pro applies the strictest security to the Internet Zone keeping you safe from hackers Meanwhile the medium security settings of the Trusted Zone enable you to communicate easily with the computers or networks you know and trust for example your home network PCs or your business network IP address The number that identifies your computer on the Internet as a telephone number identifies your phone on a telephone network lt is a numeric address usually displayed as four numbers between 0 and 255 separated by periods For example 172 16 100 100 could be an IP address Your IP address may always be the same However your Internet Service Provider ISPs may use Dynamic Host Configurat
113. ow and trust Remember hackers can fake e mail messages so that they look like they are from a friend Also if a friend has accidentally opened a file containing an e mail worm that worm may have sent itself to you using your friend s e mail program 2 If you re not completely sure the message is genuine contact the sender by telephone or e mail before trying to open the attachment 3 If you re certain the attachment is harmless you can open it by clicking the quarantine icon which replaces the normal file icon Tip When you try to open a quarantined attachment ZoneAlarm Pro will display a warning dialog box to remind you that the attachment is potentially dangerous How you can see fewer of these alerts It is extremely unusual to receive a large number of MailSafe alerts unless you regularly receive e mail with executable files attached If you frequently receive executable attachments from trusted correspondents have those correspondents compress the attachments into zip files before sending ZoneAlarm Pro 3 0 User s Manual Page 50 of 138 Copyright Zone Labs Inc 2002 Internet Lock alerts 1 ZoneAlarm Pro Alert Internet Lock ieveret Explover ted to connect to the Indera 127 0 0 1 tus wens dereed acces by the Internet Lock Progpanty Internet Explorer Tene 1 13 2002 242 46 PM Vet of 5 alerts JM lees F Dont show the dialog again Internet Lock alerts let you know that ZoneAlarm Pro has blo
114. prevents ZAlog txt from becoming unmanageably large ZoneAlarm Pro 3 0 User s Manual Page 113 of 138 Copyright Zone Labs Inc 2002 The ZAlog txt file and all archived log files are stored in the same directory The default locations are C Windows Internet Logs for Windows 95 Windows98 Windows ME and Windows XP and C Winnt Internet Logs for Windows NT Windows 2000 Use the Browse button to designate the location for the current log and archived log files You can also change the name of the log file Use the View Log button to open the current log file Use the Delete Log button to delete the current log file This will not delete the archived log files Tip To view archived log files use Windows Explorer to browse to the directory your logs are stored in 3 Log Archive Appearance Use these controls to determine the field separator for your log files Select Tab to separate fields with a tab character Select Comma to separate log fields with a comma Select Semicolon to separate log fields with a semicolon 4 Buttons Click Reset to Default to return log control settings to Zone Labs defaults Click Cancel to close the dialog box without saving any changes you have made Click Apply to save your changes but leave the dialog box open Click OK to save your changes and close the dialog box ZoneAlarm Pro 3 0 User s Manual Page 114 of 138 O Copyright Zone Labs Inc 2002 Privacy Panel Main tab Privac
115. r App Listening to port s UDP 1035 The active programs area displays the icons of programs that are currently open and that have accessed the Internet in your current session The icon blinks when the program is sending or receiving data A hand symbol under the icon indicates that the program is active as server and is listening for connection requests To see information about a program displayed here hover your mouse pointer over the icon All systems active This area can display two messages e The message All Systems Active indicates that ZoneAlarm Pro is functioning normally e The message Error Please Reboot indicates that you are not protected by ZoneAlarm Pro because the underlying security process is not running Restart your computer to allow ZoneAlarm Pro to reset ZoneAlarm Pro 3 0 User s Manual Page 74 of 138 Copyright Zone Labs Inc 2002 Overview Panel Status tab Overview Blocked Intrusions 19 Intrusions have been blocked since install 1 0 of those have been high ated 2 1 Inbound Protection The firewall has blocked 0 access attempts Dutbound Protection E mail Protection What s New MailSafe is currently active Zone Labs 0 suspect email attachments quarantined 3 Use the Status tab to e See ata glance if your computer is secure e See a summary of ZoneAlarm Pro s activity e See if your version of ZoneAlarm Pro is up to date e Access the ZoneAlarm Pro tutorial 1
116. r has thousands of ports each identified by a number Whenever a another computer sends a message to your computer it addresses that message to a specific port For example a server delivering a Web page to your browser using the Hypertext Transfer Protocol HTTP traditionally sends to port 80 ZoneAlarm Pro 3 0 User s Manual Page 11 of 138 O Copyright Zone Labs Inc 2002 What is a protocol A protocol is a bit like a language it is an agreed on way of transmitting information The Internet uses many protocols and each of them is normally associated with a particular port or ports For example the NetBIOS protocol which is used by Windows systems to enable resource sharing on a local network traditionally uses ports 135 137 39 and 445 How does it work All Internet traffic Web pages e mail audio files and so on are transmitted in bite sized chunks called packets Each packet is addressed to a particular computer and to a particular port on that computer ZoneAlarm Pro examines every packet that arrives at your computer and asks four questions 1 What Zone did the message come from Trusted Internet or Blocked 2 What port is it addressed to 3 Do the rules for that Zone allow traffic through that port 4 Are there any other rules the packet violates Fragmented source routed etc 7 Block incoming NetBIOS ports 135 137 9 445 If yes the packet is allowed in Y Block incoming NetBIOS p
117. receive e mail Most of the time you re likely to see program alerts when you re actually using a program For example if you ve just installed ZoneAlarm Pro and you immediately open Microsoft Outlook and try to send an e mail message you ll get a program alert asking if you want Outlook to have Internet access What you should do Click Yes or No in the alert pop up after following these steps ZoneAlarm Pro 3 0 User s Manual Page 40 of 138 O Copyright Zone Labs Inc 2002 8 Did you just launch a program or process that would reasonably require permission If so it s probably safe to click Yes If not continue with step 2 9 Do you recognize the name of the program in the Alert pop up and if so does it make sense for the program to need permission If so it s probably safe to click Yes If not or if you re not sure continue with step 3 10 Click the More Info button in the alert box This submits your alert information for example the name of the program and the address it was trying to reach to AlertAdvisor which then displays a Web page with information about the alert and the program Use the AlertAdvisor information to help you decide if it s safe to answer Yes Tip If you re really not sure what to do it s best to answer No You can always grant permission later by going to the Programs tab How you can see fewer of these alerts It s normal to see several New Program alerts soon after installing ZoneAlarm Pro
118. rily grant a program Internet access ZoneAlarm Pro 3 0 User s Manual Page 101 of 138 Copyright Zone Labs Inc 2002 Ports tab O ATA Use these settings to set port access permissions for Microsoft Outlook Use the Add and Remove buttons to designate specific ports or port ranges Microsoft Outlook Version 9 0 2416 Allow access to all ports and protocols 1 Allow access for ONLY the ports and protocols checked below Allow access for any port EXCEPT for those checked below ICMP Protocol including Ping T IGMP Protocol Y Mail servers SMTP TCP and UDP port 25 Y Mail servers POP TCP and UDP port 110 Y Mail servers IMAP TCP and UDP port 143 Use the Ports tab to specify the ports the selected program can use For example you can limit an e mail client to SMTP POP and or IMAP protocols This provides an extra layer of security against program tampering Caution Use this tab to restrict a program s port access only you are very familiar with the needs of the program Misconfiguring port permissions could cause your program to stop working propeny 1 Port and protocol options Choose from the following options e Allow access to all ports and protocols The program is able to access the Internet through all ports and use any necessary protocols When not in use by a permitted program the ports are protected by ZoneAlarm Pro s firewall e Allow access for ONLY the ports checked below Sel
119. ro 3 0 User s Manual Page 71 of 138 Copyright Zone Labs Inc 2002 e Date and Time e The application on your computer that attempted to access the Internet e The IP Address that the application was trying to connect to Sample 5 ACCESS ACCESS 2000 09 07 16 45 57 5 00 GMT Microsoft Internet Explorer was not allowed to connect to the Internet 64 55 37 186 N A N A The ACCESS entry informs you that Program Control prevented an application on your computer from accessing remote resources The entry also includes the following information e Date and Time e The application on your computer that attempted to access the Internet e The IP Address that the application was trying to connect to Sample 6 MS MS 2000 09 08 09 45 56 5 00 GMT Microsoft Windows TM Messaging Subsystem Spooler Renamed e mail attachment of type HLP to zla N A The MS entry informs you that an e mail containing an attachment of a file type that you have asked MailSafe to quarantine was received by your e mail client The entry also includes the following information e Date and Time e The system that handles e mail delivery on your system like Microsoft Windows TM Messaging Subsystem Spooler e The name of the file including file type that was quarantined ZoneAlarm Pro 3 0 User s Manual Page 72 of 138 O Copyright Zone Labs Inc 2002 Interface Guide The ZoneAlarm Pro dashboard ZUNE sTOP gt i cn jun Ju e amo apa ar
120. ront of the system tray alert whenever a security event takes place Use the System Tray Alert tab to enable or disable the display of an alert icon in the system tray in the lower right corner of your Windows desktop 1 System Tray Alert When you choose to hide some or all informational alerts ZoneAlarm Pro can still keep you aware of those alerts by showing a small alert icon in the system tray To have ZoneAlarm Pro display the system tray icon alert select the check box labeled Enable system tray icon alert ZoneAlarm Pro 3 0 User s Manual Page 111 of 138 O Copyright Zone Labs Inc 2002 2 System Tray Icons The icons displayed in the system tray let you monitor your security status and Internet activity as frequently as you wish and access your security settings in just a few clicks To open the ZoneAlarm Pro control center double click any of the system try icons Icon Meaning HA ZoneAlarm Pro is installed and running Your computer is sending red band or receiving green band HB network traffic This indicator does not imply that you have a security problem or that the network traffic is dangerous ZoneAlarm Pro has blocked a communication but your settings prevent a full sized alert from being shown System Tray Menu The system tray shortcut menu shown below gives you quick access to the Internet Lock and other functions To open the menu right click the system tray icon For more information abou
121. s access to advanced options for program control These settings apply to all programs ZoneAlarm Pro 3 0 User s Manual Page 100 of 138 Copyright Zone Labs Inc 2002 1 Show alert when access is denied f ZoneAlarm Pro is set to deny Internet access to a particular program for example XProgram exe in the example at left but you want to be notified with an alert when it attempts to gain access anyway select this option If you prefer to have ZoneAlarm Pro deny access silently deselect this option 2 Deny access if permission is set to ask In rare cases an independent process such as a Trojan horse could shut down the ZoneAlarm Pro user interface but leave the TrueVector service running Without the interface you would not see a Program alert when new program or a program set to Ask requests Internet access This could cause the program to freeze Select this option to have the TrueVector engine automatically deny access to any program set to Ask While the program won t be able to access network resources in this scenario the automatic denial of access will leave it operational for other tasks 3 Require administrative privileges If you protect your ZoneAlarm Pro settings with a password you can t answer Yes to a program alert thereby giving the program Internet access unless you are logged in Deselect this option to allow someone who has not logged in with your ZoneAlarm Pro password to tempora
122. s all network traffic except authorized program traffic and traffic indicated by a check mark High security settings for Trusted zone Allow outgoing DNS UDP port 53 Allow outgoing DHCP UDP port 67 vi Allow broadcast multicast Medium security settings for Trusted zone Block incoming NetBIOS ports 135 137 9 445 Block outgoing NetBlOS ports 135 137 9 445 Block incoming ping ICMP Echo Use this dialog box to customize high security and medium security settings for traffic to and from the Trusted Zone 1 High security settings for the Trusted Zone These are the port and protocol restrictions applied to the Trusted Zone when High security is selected in the Main tab of the Firewall panel Tip To view the settings for Medium security scroll down below the high security settings Default configuration The default settings for high security block all inbound and outbound traffic through ports not being used by programs you have given access or server permission with the following exceptions e DHCP broadcast multicast e Outgoing DHCP port 67 On Windows 9x systems e Outgoing DNS port 53 If the machine is configured as an ICS gateway in the Security tab ZoneAlarm Pro 3 0 User s Manual Page 86 of 138 Copyright Zone Labs Inc 2002 These protocols are permitted because they are central to basic Internet addressing functions and do not represent a serious security risk Allowing Additional Ports
123. s tab contains the traffic sources computers networks or sites you have added to the Trusted Zone or Blocked Zone It also contains any networks that ZoneAlarm Pro has detected Use this tab to e Move a detected network to a different Zone e Move a computer host or site to a different Zone e Manually add a computer host site or subnet to the Trusted Zone or Blocked Zone Tip If you are using a single non networked PC you don t need to use this tab The traffic source list displays only your ISP s network which should be in the Internet Zone ZoneAlarm Pro 3 0 User s Manual Page 82 of 138 O Copyright Zone Labs Inc 2002 1 Traffic source list The list displays the traffic sources and the Zones they belong to You can sort the list by any field by clicking the column header The arrow next to the header name indicates the sort order Click the same header again to reverse the sort order Traffic source list fields Field Information Name The name you assigned to this computer site or network IP Address Site The IP address or host name of the traffic source The type of traffic source this is Network Host IP Site or Satria Subnet Zone The Zone the traffic source is assigned to Internet Trusted or Blocked Changing the Zone of a traffic source To change the Zone of a traffic source left click click in the Zones column for the source then select from the shortcut menu Adding removing or editi
124. ser s Manual Page 119 of 138 O Copyright Zone Labs Inc 2002 2 Persistent cookies Use this control to allow or block persistent cookies persistent cookie A cookie put on your hard drive by a Web site you visit These cookies can be retrieved by the web site the next time you visit While useful they create a vulnerability by storing information about you your computer or your Internet use in a text file 3 Third party cookies Use this control to allow or block third party cookies third party cookie A persistent cookie that is placed on your computer not by the Web site you are visiting but by an advertiser or other Vthird party These cookies are commonly used to deliver information about your Internet activity to that third party 4 Cookie expiration The sites that use persistent cookies may set those cookies to remain active for a few days several months or indefinitely While a cookie is active the site or third party that created it can use the cookie to retrieve information After the cookie expires it can no longer be accessed If you choose to allow persistent cookies you can override their expiration dates and specify how long they will remain active before expiring e Immediately after receipt allows persistent cookies to operate during the session in which they were received only The cookie expires as soon as you leave the site e After X days allows persistent cookies to remain active for the n
125. session and will disappear from the list when your session ends 2 Mobile Code and Cookie Control The site list shows two types of Web sites e Sites that have delivered cookies to your computer during your current Internet session e Sites for which you have already edited custom cookie or mobile code settings By default the list is sorted by site name You can re sort it by setting by clicking any of the column headers The arrow next to the header tells you whether the sort is in ascending or descending order Privacy symbols Symbol Meaning ZoneAlarm Pro 3 0 User s Manual Page 117 of 138 O Copyright Zone Labs Inc 2002 J Allow the cookie or mobile code x Block the cookie or mobile code without notifying you To change a privacy setting for a site click the symbol you want to change then choose from the shortcut menu Tip The general privacy settings in the Main tab of the Privacy panel are applied to any sites you don t customize privacy settings for You don t have to customize settings for each site to be protected 3 Entry Detail The details box displays information about the site selected in the site list To see details for any site in the list click on the site name 4 Add Options Click the Add button to manually add a site to the list The Add dialog box opens Type the URL of the host or site in the text box provided then click OK Setting options for a site Click the Options button to
126. specific program click in this column then choose Privacy On from the shortcut menu To disable privacy protection for a program click in this column then choose Privacy Off from the shortcut menu 5 Pass lock A key in this field indicates that the program has pass lock privilege To give pass lock privilege to a program click the lock column then choose Pass Lock from the shortcut menu To revoke pass lock privilege click the lock icon then choose Normal from the shortcut menu Tip If you grant pass lock permission to a program and that program uses other applications to perform its functions for example services exe be sure to give those other programs pass lock permission as well 6 Entry detail box The entry detail box displays information about the program currently selected in the programs list ZoneAlarm Pro 3 0 User s Manual Page 94 of 138 Copyright Zone Labs Inc 2002 Field Information eee The common name of the program for example Internet Explorer Filename The fully qualified name of the executable file for example C Program Files Internet Explorer IEXPLORE EXE Version The version number of the program T The date the program was created by its manufacturer File size The size of the executable file 7 Add Options buttons Use these buttons to add a program to the programs list or to access program options for the currently selected program Click Add to add a program to the
127. ss field and select Allow from the pop up menu Netscape Netscape Navigator versions above 4 73 will typically experience no problems running concurrently with ZoneAlarm Pro If you are using Navigator version 4 73 or higher are still experiencing difficulty accessing the web with ZoneAlarm Pro active check the browser Preferences to make sure you are not configured for proxy access Tip Make sure that you understand how to configure your browser s security for optimal protection and have the latest service packs installed for the browser you are using Chat Instant Messaging Chat and instant messaging programs for example AOL Instant Messenger and ICQ may require server permission in order to operate properly You can grant server permission by e Answering Yes to the Server Program alert caused by the program or e Using the Programs tab For more information see Server Program alert page 44 and Programs tab page 92 Caution We strongly recommend that you set your chat software to refuse file transfers without prompting first File transfer within chat programs is a means to distribute malware such as worms viruses and Trojan horses Refer to your chat software vendor s help files to learn how to configure your program for maximize security Tip For best security we suggest that mIRC users disable the IDENT function in the mIRC interface E mail programs e g MS Outlook In order for your e mail program for exampl
128. ssion later by going to the Programs tab See page 92 How you can see fewer of these alerts To keep from seeing Repeat Program alerts select Remember this answer the next time I use this program before clicking Yes or No in any New or Repeat program alert This sets the permission for the program to Allow or Block in the Programs tab Server Program alert T Server Program Do you wart lo allows Mesroson Outiook to accept cormectara bom the local network Technical Information Seance IP 17216211 77Po0 28165 Agpheation OUTLOOK EXE Version 90 2416 More Information Available Tras progama has greatly sccesend tht Internet AlertAdvisor More info r Remember the crower the next tere use the peoga Server Program alerts enable you to set server permission for a program on your computer See also Server Permission page 135 Why these alerts occur Server Program alerts occur when a program on your computer wants server permission for either the Internet Zone or Trusted Zone and that program has not already received permanent server permission from you Relatively few programs on your computer will require server permission Some common types of programs that do are e Chat e Internet Call Waiting e Music file sharing such as Napster e Streaming Media such as RealPlayer e Voice over Internet e Web meeting ZoneAlarm Pro 3 0 User s Manual Page 44 of 138 O Copyright Zone Labs Inc 2002 What y
129. start ZoneAlarm Pro and you are connected to a home or business local network it is likely that ZoneAlarm Pro has detected that network If you want to share resources with the other computers on the network put the network in the Trusted Zone by following the steps below 5 In the New Network alert pop up type a name for the network for example Home NW in the Name box 6 Select Trusted Zone from the Zone drop down list 7 Click OK Caution If you are not certain what network ZoneAlarm Pro has detected write down the IP address displayed in the alert box Then consult your home network documentation systems administrator or ISP to determine what network it is If you are connected to the Internet through a standard modem and dial up connection a Digital Subscriber Line DSL or a cable modem it is likely that ZoneAlarm Pro has detected your ISP s network To secure your Internet connection click OK in the New Network alert pop up Caution If you click Cancel you will ZoneAlarm Pro will block your Internet connection Do not add your ISP network to your Trusted Zone ZoneAlarm Pro 3 0 User s Manual Page 39 of 138 Copyright Zone Labs Inc 2002 About wireless networks Use caution if ZoneAlarm Pro detects a wireless network It is possible for your wireless network adapter to pick up a network other than your own Be sure that the IP address displayed in the New Network alert is your network s IP address befor
130. t access you can change back to your preferred rendering device e Use Alt Tab Press Alt Tab to toggle back into Windows This leaves the game running but allows you to respond to the alert Once you have allowed Internet access press Alt Tab again to restore your game Note This may cause some applications to crash especially if you are using Glide or OpenGL however the problem should be corrected the next time you run the game Sometimes you can use Alt Enter in the place of Alt Tab Use the Programs tab to grant access and server permission Security level Zone Some Internet games particularly those that use java applets or other web based portal functionality may not work properly when your Internet security level is set to high High security will also prevent remote game servers from seeing your computer To solve these problems you can e Change your Internet Zone security level to medium or e Add the game server you re connecting to to your Trusted Zone The game documentation or from the game manufacturer s Web site should indicate the IP address or host name of the server Use the Zones tab to place servers in the Trusted Zone Caution Trusting game servers means trusting the other players in the game ZoneAlarm Pro does not protect you from attacks instigated by fellow gamers in a trusted environment Make sure that you understand how to configure your browser s security for optimal protection and have the lat
131. t the Engage Internet Lock and Stop all Internet activity functions see Using the Internet Lock and Stop button page 54 ZoneAlarm Pro 3 0 User s Manual Page 112 of 138 Copyright Zone Labs Inc 2002 Log Control tab A A o Turn on atch ving below to create a text file record of your alert log Each time a log file is archived it will be saved with a date stamp at the location you specify Loy Archive Frequency IV Archive log text files every fi days Log Archive Location Log alerts to C WINNT VUntermnet Logs ZALog txt Browse Curent log size 278 bytes Log Archive Appearance Logs wil be formatted in Zone Labs classic format Separate format fields with Tab C Comma C Semicolon 4 Reset to Default Ca Use the Log Control tab to determine when where and how ZoneAlarm Pro will save and archive log files To access this tab click the Advanced button in the Main tab of Alerts amp Logs 1 Log Archive Frequency To turn log archiving on and to determine how often logs will be archived follow these steps 1 To turn log archiving on select the Archive check box 2 Use the spin box to select the log archive frequency To turn archiving off clear the check box 2 Log Archive Location ZoneAlarm Pro logs events to a text file named ZAlog txt At regular intervals the contents of ZAlog txt are archived to a date stamped file for example ZALog2002 02 04 txt for February 4 2002 This
132. tact TT Hide my IP address when applicable IV Hide the last octet of my IP address when applicable Use the Preferences tab to e Set or change your ZoneAlarm Pro password e Log in or log out e Configure ZoneAlarm Pro to automatically notify you of product updates e Set general options for the display of the ZoneAlarm Pro Control Center e Configure privacy settings for communications with Zone Labs 1 Password By setting a password you prevent anyone but you from shutting down ZoneAlarm Pro or changing your security settings Once you have set a password you must log in before you can change settings shut down the TrueVector security engine or uninstall ZoneAlarm Pro Valid passwords are between 6 and 31 characters long Valid characters include A Z a z 0 9 and characters amp Note Setting a password will not prevent other people from accessing the Internet from your computer ZoneAlarm Pro 3 0 User s Manual Page 79 of 138 Copyright Zone Labs Inc 2002 2 Check for Updates Select Automatically to have ZoneAlarm Pro automatically notify you of available updates If you would rather check for upgrades yourself by looking in the Status tab of the Overview panel select Manually Tip These controls are enabled only if you have purchased ZoneAlarm Pro and if you have a current subscription to the ZoneAlarm Pro product update service 3 General Select Show ZoneAlarm Pro on top
133. ternet security ZoneAlarm Pro 3 0 User s Manual Page 65 of 138 Copyright Zone Labs Inc 2002 Firewall protection Block or unblock ports ZoneAlarm Pro s preconfigured security levels Low Medium and High specify the ports that are open or closed to each Zone Customize security levels by blocking or unblocking specific ports in the Internet Zone tab and the Trusted Zone tab Use the Security tab to customize general firewall options See Internet Zone tab page 84 Trusted Zone tab page 86 and Security tab page 88 Program control Allow or block new programs ZoneAlarm Pro asks your permission each time a new program wants access or server rights To avoid seeing these alerts you can automatically allow or block new programs using the Access Permissions tab See Access Permissions tab page 99 Specify the ports a program can use By default programs given access permission or server permission can use any port Tighten program security by specifying the types of servers each program can access and the ports it can and cannot use in the Ports tab See Ports tab page 102 Customize authentication for a program For each program you can specify whether ZoneAlarm Pro will authenticate the base executable only or the executable and the components it loads If a program is frequently updated you can avoid repeated alerts by using file path authentication only Choose these options in the Security tab of the Program Op
134. the attachment Click OK to close the alert Renamed emad aitachmert of type bal to 23 box Progam Microsott Outiook Tese 1 13 2002 12 03 45 PM I Dorit show the dalog agan x When you try to open the attachment ZoneAlarm Pro warns you of the potential risk in opening the attachment EZ This e mail attachment is quarantined by ZoneAlarm If you re sure the file is harmless and Pro MailSafe you want to open it click the Run A Batch File is a program that could cause damage button You can also save the file for to your computer files molate your privacy or infect later others with a dangerous virus ZoneAlarm Pro MailSafe Warning Even if you know and trust the sender they may have inadvertently sent you a dangerous mrus Tip Users who know how to read code can click Inspect with Notepad to examine the Unless you are expecting this program from the code of attachment itself sender and know what it does it is strongly eee recommended that you do not run it Run Save as inspect with Notepad 100 not run ZoneAlarm Pro 3 0 User s Manual Page 20 of 138 Copyright Zone Labs Inc 2002 Installing ZoneAlarm Pro System Requirements The minimum system requirements for ZoneAlarm Pro 3 0 are Processor IBM PC or 100 compatible Pentium6 or higher Operating System Microsoft Windows 98 ME NT 2000 XP Memory 16 megabytes RAM Disk space 10 megabytes Easy installation ZoneAlar
135. this panel to enable ZoneAlarm Pro to recognize the ICS gateway or client This computer is a client of an ICS gateway The gateway s IP address is Back Finish Cancel If you are on a local network that uses Windows ICS to share one Internet connection among several computers you need to configure ZoneAlarm Pro to recognize the ICS gateway client relationship Whether ZoneAlarm Pro is installed on the client or the gateway the ZoneAlarm Pro needs the gateway s IP address Choose the gateway or client option and fill in the IP address Click Finish to proceed to the next Wizard screen ZoneAlarm Pro 3 0 User s Manual Page 31 of 138 Copyright Zone Labs Inc 2002 Configuration Wizard 6 Preconfigure Browser Program Wizard ZINE Secure Programs PRECONFIGURE BROWSER Do you want ZoneAlarm Pro to AND COMPONENTS preconfigure access permission The programs and Windows components listed below need Internet access for you to be able to do things like surf the Web and collect e mail ZoneAlarm Pro can setthem up now for safe Internet access C Advanced Let me customize access and saving vou time and effort later server permissions for a broader range of programs and components now Yes C No Alert me later when my browser and these components need Internet access amp Default Web browser IEXPLORE EXE Pa EF Windows Web component Generic Host Process svchost exe Returning users F yo
136. tions dialog box See Security tab page 104 Alerts and logs Show or hide informational alerts for specific firewall events By default ZoneAlarm Pro displays informational alerts for firewall events only if they are likely to have resulted from hacker activity You can customize alert display by enabling or suppressing alerts for specific events in the Alert Events tab See Alert Events tab page 110 Enable or suppress logging for firewall events You can also enable or suppress log entries for specific firewall events also in the Alert Events tab ZoneAlarm Pro 3 0 User s Manual Page 66 of 138 Copyright Zone Labs Inc 2002 Enable or suppress logging for program events By default ZoneAlarm Pro creates a log entry when any type of Program alert occurs You can customize Program alert logging by suppressing log entries for specific Program alert types such as New Program alerts Repeat Program alerts or Server Program alerts in the Program Logs tab See Program Logs tab page 109 Privacy protection Block or allow cookie types The default cookie control setting blocks only third party cookies You can also choose to block session and or persistent cookies set an expiration time limit for persistent cookies and do other customization by using the Cookies tab See Cookies tab page 119 Block or allow ad types The default ad blocking setting blocks pop up ads and slow loading ads You can choose to block all ads ch
137. tright at the bottom of your screen _ Privacy Advisor tells you that ZoneAlarm _ Pro has blocked a Web page element For more information about the Privacy Advisor see below Tip You can set cookie control to block session and persistent cookies as well See Cookies tab page 119 Ad blocking Ad blocking keeps unwanted advertisements from disrupting your Internet work With ZoneAlarm Pro you can block all types of ads or only specific types e Skyscraper and banner ads extend across the top or up the side of the Web page itself ZoneAlarm Pro 3 0 User s Manual Page 16 of 138 Copyright Zone Labs Inc 2002 e Pop up and pop under ads appear in a new browser window that pops up in front of or under the screen you re looking at e Animated Ads use moving images color changes and so forth When you visit a Web page with ads ZoneAlarm Pro blocks pop up and pop under ads It s as if they didn t exist ZoneAlarm Pro also blocks banner and skyscraper ads if they take more than a few seconds to load This is called performance ad blocking and keeps advertisers from slowing down your Web experience Tip You can customize ad blocking to stop block all banner and skyscraper ads or to stop only specific types of ads See Ad Blocking tab page 121 Mobile Code control Mobile code control keeps hackers from using active Web page content such as Java applets ActiveX controls and plug ins to compromise your security
138. types of cookies ZoneAlarm Pro 3 0 User s Manual Page 115 of 138 O Copyright Zone Labs Inc 2002 Note If you have customized your cookie control settings the slider control is disabled To abandon your customized settings and return to preconfigured settings click the Default button 2 Ad Blocking Use the slider to select a global setting for ad blocking ZoneAlarm Pro provides two preconfigured settings High and Medium The default Medium setting provides an optimal balance of security and convenience for most situations If Medium ad blocking is selected use the spin box to set a time limit for banner and skyscraper ads to download Click Custom to open the Ad blocking tab where you can customize ad blocking settings Settings e High blocks common types of ads pop up pop under animated and banner skyscraper whether they affect the speed at which web pages load or not e Medium blocks pop up ads pop under ads and animated ads but blocks banner and skyscraper ads only when they slow down the performance of the Web sites you visit e Off allows all advertisements Note If you have customized your ad blocking settings the slider control is disabled To abandon your customized settings and return to preconfigured settings click the Default button 3 Mobile Code control Use the radio buttons to turn mobile code on or off Click Custom to open the Mobile Code tab where you can customize mobile code control s
139. u to instantly analyze the possible causes of an alert and helps you decide whether to respond Yes or No to a Program alert To use AlertAdvisor click the More Info button in an alert pop up ZoneAlarm Pro sends information about your alert to AlertAdvisor AlertAdvisor returns an article that explains the alert and gives you advice on what if anything you need to do to ensure your security animated ad An advertisement that incorporates moving images banner ad An ad that appears in a horizontal banner across a Web page Blocked Zone The Blocked Zone contains computers you want no contact with ZoneAlarm Pro prevents any communication between your computer and the machines in this Zone ZoneAlarm Pro 3 0 User s Manual Page 126 of 138 O Copyright Zone Labs Inc 2002 component A small program or set of functions that larger programs call on to perform specific tasks Some components may be used by several different programs simultaneously Windows operating systems provide many component DLLs Dynamic Link Libraries for use by a variety of Windows applications Back cookie A small data file used by a Web site to customize content remember you from one visit to the next and or track your Internet activity While there are many benign uses of cookies some cookies can be used to divulge information about you without your consent cookie control A ZoneAlarm Pro feature that enables you to block the use of all cookies
140. u ve already set permissions for any of these programs this E Windows Web component Services setting will overwrite those permissions and Controller App services exe ec Phish Cancel This part of the Wizard enables you to secure your browser and the system components it uses so that they can safely access the Internet Choices e Yes This is the default setting Choose this to have ZoneAlarm Pro record the MD5 digital signature of your default browser and the system components it uses and give them Internet access permission This way you won t be bothered by a Program Alert later the first time you open your browser to access the Internet e No Choose this if you want to wait until the browser requests Internet access and then give it permission e Advanced Choose this only if you know what programs you want to give Internet access permission to and where they are stored on your computer ZoneAlarm Pro 3 0 User s Manual Page 32 of 138 Copyright Zone Labs Inc 2002 Configuration Wizard 7 Secure Programs AAA ZUNE Secure Programs gt Advanced FOR INTERNET ACCESS Click Add to choose programs to secure then clickin the Access and Server columns to set permissions OUTLOOK EXE Y Access permission The program can initiate connections with other computers Add amp Note Server permission The program can listen for connection requests from other computers Very few pro
141. umber of component alerts if you raised the Program Authentication level to high soon after installing ZoneAlarm Pro With authentication set to High ZoneAlarm Pro cannot automatically secure the large number of DLLs and other components commonly used by browsers and other programs To greatly reduce the number of alerts lower the Program Control level to medium for the first few days after installing ZoneAlarm Pro See Main tab Program Control panel page 90 ZoneAlarm Pro 3 0 User s Manual Page 47 of 138 Copyright Zone Labs Inc 2002 If you have been using ZoneAlarm Pro for more than a few days it is very rare to see large numbers of program alerts Component Loading alert 1 ZoneAlarm Pro Alert Component Loading Do pou want to alow Microtolt Outlook and componente to socess the network Technical Information Agpbaton OUTLOOK EXE Version 30 2416 Components Chick for detali Qetots More Informatian Avadable Arn ot changed component is allenging to une Pet progam to socer the Intemet Uniess you have recently upgraded o mitalled you may wart to check the suthenticty of this component by chchang on the Detais button AlertAdvisor More info Use the Component Loading alert to allow or deny Internet access to program that is loading a new or changed component some time after the program was launched This helps protect you from hackers who try to use altered or faked components to get around your progra
142. umber of days you specify You can choose any number from 1 to 999 The default setting is 1 5 Privacy Advisor Control Use this control to enable or disable the Privacy Advisor and to control when it will be displayed Select Show Privacy Advisor to display the advisor whenever ZoneAlarm Pro blocks cookies or mobile code Clear the check box to prevent the Privacy Advisor from appearing ZoneAlarm Pro 3 0 User s Manual Page 120 of 138 Copyright Zone Labs Inc 2002 Ad Blocking tab A Po Customize ad blocking for all future Web sites you visit Ads to Block cias Performance Always 1 IV Banner Skyscraper ads a Block ads that do not load in y seconds Y Pop up pop under IV Animation Ad Void Control When an ad is blocked fill the space with C Nothing A box with the word AD A box can mouse over to get the ad to appear Reset To Default ABBY Use this tab to e Choose what types of ads to block e Choose what to do with the screen space in which a blocked ad was to be displayed Note This tab appears in both the Site Options dialog box for customizing a particular site and in the Custom Privacy Settings dialog box for customizing defaults 1 Ads to Block These controls let you choose which specific types of advertisements you want to block or allow If you choose to block banner ads and skyscraper ads e Choose Always to have those ads blocked in all
143. ur Internet Service Provider is sending you heartbeat messages Try the procedures suggested for managing ISP heartbeat See ISP heartbeat page 64 Set your alert display controls to medium By default ZoneAlarm Pro only displays high rated firewall alerts If your defaults have been changed you may see a lot of medium rated alerts Try setting your alert display settings to medium in the Main tab of the Alerts amp Logs panel See page 105 ZoneAlarm Pro 3 0 User s Manual Page 42 of 138 Copyright Zone Labs Inc 2002 Other alerts Repeat Program alert 1 ZoneAlarm Pro Alert H Repeat Program Do pou mart to alow Irtnerat Explores to access the riera Techescal Indormalson Destination IP 127 0 0 1 Put 65285 Appbcator EXPLORE DE Vernon 500 2320 0000 More Information Avadabte Tha program has previously accessed the Internet AlertAdvisor More into Ir Remember thes ares the nent tine use thes pogam yes Jl Mo J n If you respond Yes or No to a program alert without checking Remember this answer the next time use this program you ll see a Repeat Program alert the next time the program asks for access permission Why these alerts occur Repeat Program alerts occur when a program on your computer tries to initiate a connection with a computer in the Internet Zone or Trusted Zone and that program has asked for permission before There are many programs and program components that require
144. us code These attachments types can be identified by their filename extensions About filename extensions Filename extensions are the characters that appear after the dot in a file name They identify the file type so that the appropriate program or system component can open it Here are some examples EXE an executable file afile exe S JS a javascript file motile js a BAT a batch process file money bat Tip It s a good idea never to open an e mail attachment unless you know the person it came from and have confirmed by phone or separate e mail message that that person actually sent it to you Remember hackers can alter an e mail message to look like it came from a friend ZoneAlarm Pro 3 0 User s Manual Page 19 of 138 O Copyright Zone Labs Inc 2002 ZoneAlarm Pro s MailSafe protects you by quarantining e mail attachments that may contain malicious code When an e mail with an attachment arrives MailSafe examines the attachment s filename extension If that extension in the example at left BAT is in MailSafe s quarantine list ZoneAlarm Pro changes the filename extension to zl where is a number or letter Changing the filename extension quarantines the attachment by keeping it from running automatically money bat When you open the e mail containing the attachment ZoneAlarm Pro displays a MailSafe alert to let you know it Z Pro Al PP icine has quarantined
145. with anything but Microsoft certified updates Back protocol A standardized format for sending and receiving data Different protocols serve different purposes for example SMTP Simple Mail Transfer Protocol is used for sending e mail messages while FTP File Transfer Protocol is used to send large files of different types Each protocol is associated with a specific port for example FTP messages are addressed to port 21 Back Quarantine ZoneAlarm Pro s MailSafe quarantines incoming e mail attachments whose filename extensions for example EXE or BAT indicate the possibility of alito axeciitina code Rv channina the filename extension atarantinina ZoneAlarm Pro 3 0 User s Manual Page 134 of 138 Copyrigni Zone Labs Inc 2002 prevents the attachment from opening without inspection This helps protect you from worms viruses and other malware that hackers distribute as e mail attachments Back R no entries S script A series of commands that execute automatically without the user intervening These usually take the form of banners menus that change when you move your mouse over them and popup ads Back server permission Server permission allows a program on your computer to listen for connection requests from other computers in effect giving those computers the power to initiate communications with yours This distinct from access permission which allows a program to initiate a com
146. ws services Your computer is visible to others and file sharing is allowed Program control is still enforced ZoneAlarm Pro 3 0 User s Manual Page 81 of 138 O Copyright Zone Labs Inc 2002 4 Trusted Zone Security Use the slider to set the security level for the Trusted Zone Click the Custom button to open the Trusted Zone tab where you can block or unblock specific ports See also Trusted Zone tab page 86 About Trusted Zone security levels e High security puts your computer in stealth mode Windows NetBIOS services and file and printer shares are blocked Ports are opened only when a program you have given access permission or server permission needs them Programs must have your permission in order to access the Internet or local network e Medium security takes your computer out of stealth mode making it visible to other computers on the Internet File and printer sharing as well as Windows services NetBIOS are enabled Programs must still have permission to access the Internet or local network e Low security enables Windows services Your computer is visible to others and file sharing is allowed A program control is still enforced Zones tab Name IP Address Site Entry Type Zone A New Hetwork 172 16 0 0 255 255 0 0 Hetwork Internet 1 3 a Entry Detail Zone Name New Network Add gt gt Remove Zone internet 2 Entry Type Network Edt IP Address 172 16 0 0 255 255 0 0 The Zone
147. y Ma Cookie Control 1 High Medium o Blocks cookies from tacking sites T Med Allows cookies for personalized services off Advertisements Medium ii aio Block ads that do not load in 3 seconds Med Blocks all popup under and animated ads off Co Mobile Code Control ot C On Mobile code control is disabled Allows scripts embedded objects mime Off objects Custom Use this tab to select general settings for cookie control ad blocking and mobile code control Note If you did not enable privacy during setup the sliders on this panel will be set to Off rather than to their default settings To enable privacy protection for your browser raise the Cookie Control and or Ad Blocking sliders to the level of protection you desire To enable privacy protection for other programs use the Programs tab 1 Cookie Control Use the slider to select a global setting for cookie control ZoneAlarm Pro provides two preconfigured cookie control settings High and Medium The default Medium setting provides an optimal balance of security and convenience for most situations Click Custom to open the Cookies tab where you can customize cookie control settings Settings e High blocks persistent cookies and third party cookies but allows the use of session cookies e Medium blocks third party cookies but allows the use of session cookies and persistent cookies e Off Allows the use of all
148. you should do When you see a Firewall alert there s nothing you have to do to ensure your security To dismiss the alert box click OK By doing this you re not allowing any traffic in or out of your computer If you re interested in learning more about the alert for example the common uses of the port it was addressed to or the likelihood that it stemmed from hacker activity click the More Info button This submits your alert information to Zone Labs AlertAdvisor which analyzes the information and provides the most likely explanation How you can see fewer of these alerts If you are receiving a lot of firewall alerts but you don t suspect you re under attack Make sure your Trusted Zone security is set to medium If you re on a home or business network and your Trusted Zone security is set to high normal LAN traffic such as NetBIOS broadcasts may generate firewall alerts Try lowering Trusted Zone security to medium Determine if the source of the alerts should be trusted Repeated alerts may indicate that a resource you want to trust is trying repeatedly to contact you 11 Submit repeated alerts to AlertAdvisor by clicking the More Info button in the Log Viewer tab See page 106 12 Use AlertAdvisor to determine whom the source IP address that caused the alerts belongs to 13 If the alerts were caused by a source you want to trust add it to the Trusted Zone Do this in the Log Viewer tab See page 106 Determine if yo
149. ystem32LSASS EXE Version 50021951620 6 Crested date 7 21 2000 11 05 02 Fie size 32 KB zj Use this tab to 1 Grant or deny access permission and server permission to your programs 2 Add programs to the list and establish their permissions 3 Review your settings Program permission symbols ZoneAlarm Pro 3 0 User s Manual Page 92 of 138 O Copyright Zone Labs Inc 2002 y A green check means the program is allowed access server rights x A red X means the program is denied access server rights 9 A blue question mark means ZoneAlarm Pro will display a Program alert when the program asks for access server rights Tip You can sort the programs in the list by any field Click on the field header to sort The arrow icon indicates the sort order 1 Program name and status As you use your computer ZoneAlarm Pro detects every program that requests network access and adds it to this list It also records the answer you gave to the Program alert for that program A green bullet in the Active column means the program listed is currently accessing network resources The program column displays the program name and associated icon Tip For more information about a program click the program name then look in the Entry Details box at the bottom of the screen 2 amp 3 Access permission Server permission Use these fields to establish access permission and server permission for a program Left click menu To change a p

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