the best in salon & spa management software
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1. iHost Hospitality Pty Ltd Level 2 448 St Kilda Rd Melbourne VIC 3004 Australia host Tel 1300 653 105 e mail info ihost hospitality com Web www ihost hospitality com Twitter http twitter com trustihost hospitality Comprehensive Maling and Marketing Send mai outs letters offers mail merge correspondence chase up old clients A step by step wizard to help you find the customers you want o Who has not visited for some weeks months o Who has a birthday o Special offer for males new menu send a newsletter or special offer send a birthday card or letter send special offer o So many more examples to keep you in touch with your clients e A help guide is at your disposal every click of the way e Generate specials offers send new menus and services Christmas and birthday cards and more m Print Client Mailing Labels Printing mailing labels creating mail merge lists or collecting e mail addresses from clients is simple Just follow the steps below Step 1 Select Clients to Include hich clients would you like to include Checking a box filters your seach according to the criteria below Leave the boxes unchecked to include all clients in your search results Map Month Day Month Day C Birthday between January v 1 and January v 1 C First name d Last name ithe Last m vistwas ater 2211 2008 x C The Last v visitwas Before v 22M1 2008 v The client has ha2. THE BEST IN SALON amp SPA MANAGEMENT SOFTWARE Used by more than 8500 businesses globally And more than 400 salons end spas in Australia New Zealand amp Pacific salon spa hair beauty nai tanning Appointments Scheduling Waitlisting Online Bookings Web Based Sales Customer Relationship Management Comprehensive Mailing Program Email notification amp appointment reminders SMS reminders Inventory Stock Control Order Requisitions Purchasing Purchase Orders Vendor Management Quoting Invoicing Receipting Full Point of Sale System Billing Loyalty Reward Program Staff Rosters Reminders Alerts Gift Certificate Vouchers Redemption Coupons Packages Multiple services Financial Reporting Analysis Graphical Reporting Interfaces with QuickBooks and many other bookkeeping systems Tanning Module designed especially for use in Solariums or Solarium equipped beauty salons Touch screen Cash Drawers Bar Code Scanners Magnetic Card Readers Credit Card swipes Receipt Printers Thermal Printers Web Cam Digital Camera PDA hand held devices iHost Hospitality Pty Ltd Level 2 448 St Kilda Rd Melbourne VIC 3004 Australia host Tel 1300 653 105 e mail info ihost hospitality com Web www ihost hospitality com Twitter http twitter com trustihost hospitality Appointments amp Scheduling Quick and Easy Scheduling of Appointments Add to waitlist or add a quote for a customer Simp
3. 2008 Sunday July 13 2008 Monday July 14 2006 Chins Colins 40 00 hrs Res Consuiaton R 96 00 hrs Tom Maxwet 36 00 hrs Jessica MoCoemk 42 00 hrs Susan Smith 49 00 hrs Date Upcoming Week Single Date Range e Salon Iris supports tracking and booking available resources such as rooms hot stones chairs and so on e Link resources to certain services treatments if needed lt Tuesday March 18 2008 Wednesday March 19 2008 Chris Collins Tom Maxwell Res Massage Table Lori O Malley Haircut Home 808 565 5243 Lori O Mail Highlight Home 808 555 5243 Haircut Home 808 555 7561 David Jenkins BAS Resourcelinkedtoservit 10 00am 11 00s Home 808 555 7561 Resource linked to service MASSO Tanning Susan Smith e Salon Iris supports tracking and tanning to ensure safety and suitable usage in both add to and subtract from scenarios Edit Client Contact information History Balance Loyaky Points Document Tracking Tanning Marketing Pictures and Other Tanning x You can change the name of this field from Tanning to another name by going to the Tools pul down menu sek then the Cent Options button Unt Name Minutes Tanning n a Balance 45S Adust Ciear i oe aa VA Comment fair skin burns easily Dont use bed 1 iHost Hospitality Pty Ltd Tel 1300 653 105 e mail info ihost hospitality com Level 2 448 St Kilda Rd Melbourne VIC 3
4. hospitality Customer Management Database Easily keep track of your clients their visits preferences and loyalty Create detailed unlimited client lists including pictures by any segmentation and category Track their referrals and loyalty Track history discounts and the like Learn about your clientele from your salon management software Salon spa management is easier with a contact database with all the important information you need about your customers Has 270 built in reports to display top spending clients percent of clients retained by employees and many others Includes a mailing feature allowing you to create client mailing lists Specify criteria such as customers who have not visited within a certain time frame customers who have a birthday within a certain period top spending clients and many more Benefits of Contact Database Operating a salon with Salon Iris adds e First and Last Name e Work home mobile amp preferred numbers e Comments e Gender E mail Address and SMS texting e Birth date e Pictures both before and after each visit e Anniversary Referrals e Category and Class where you can enter a keyword about a client This keyword can be used when generating mailing lists and reports e Whether or not the client should be included on mailing lists e File link Keep a special Word or spreadsheet file on your client and open it from the software when needed Client History Track following clie
5. Chents that Need to be E maded Send e mail Automaticaly throughout the day When Salon irs starts When Salon ins exts Time Restrictions You can im the times when automatic e mad reminders are sent This is useful if your computer is left running during the night O and you do not want your ch ents disturbed J Send e mail 24 hours a day Send e mail only between specific hours Start time End time Quantity Restrictions of time You can imt the maximum number of e mais that are sent from your e mai account at one time by changing the Some mai servers may flag your account as SPAM if large amount of mais are sent from your account in a short period number below Maximum number of e mads to send in one batch E mail Message 7 Subject Appointment Reminder Insert Fest Name J Message lt Firsttiame gt a wew 1 d you that you have a lt Services gt on lt Date gt at lt Time gt ve would ike to remind you that you have a lt Services gt on lt Date gt at lt Time Lest Neme N re ibooking forward to seeing yo Wwe are ig forward to see 9 you Service List Please alow 24 hours for al cancefations Appomtment Date Thank you The Management Appomiment Time NOTE Ris recommended that this message mclude the name telephone number and e mail address of your business and be no greater in length than the maximum characters alowed by most text messaging service providers which i 160 characters Rewerd your
6. Graph Properties View Report host hospitality Inventory Stock Control amp Purchasing e Monitors levels of inventory stock on hand and based on preferred stock levels can compile a report of goods to order e Built in stock reminder function to prevent your stock levels from running too low or being out of stock e Capable of ordering stock for you Tell it how many of each item you need in stock and at what point you order more It will automatically print purchase orders for each vendor e Read stock bar codes and even generate your own bar codes for stock that doesn t have its own Adding a bar code scanner to your point of sale system will enable you to be even more streamlined and efficient e Bar code scanners can also be used in store rooms or display shelves for easy stock take and tracking Simply scan each item and then the results are downloaded into Salon Iris and all stock figures are updated automatically Bar Code Scanner Inventory Update gt File To update inventory with the bar code scanner cl Inventory button when finished e Wide range of reports available to examine stock levels and usage Product ID Name Stock Count Supplier 019064012051 replenishing body moistunzer 0190684513416 shampure conditone 016064613408 shampureshampoo 018084841013 color conserve conditioner 015084541006 color cons eme shampoo 01306463979 Lip ShineHoneysuckle 018084611238 Brilliant Anti Humect
7. 004 Australia Web www ihost hospitality com Generali Balances Bonus amp Backbar Links Pre Paid Quantities LoyaRy Points Commission Linked Resources Vhen this service is soki Subtract from the c ents Tanning Minutes X Decrease by 1gs Note You can change the name of this feld from Tanning to another name by going to the Tools pull down menu selecting Options clicking the Preferences tab then the Chent Options button host Twitter http twitter com trustihost hospitality Reporting graphical and data views e Includes over 200 built in reports with the system e Ability to create custom reports as you need e View reports as a grid data display or even as a graphical view Clients by Number of Visits Report 3 deh e al Clients by Number of Visits Report 3 i List of clients with more than a specified number of visits Name Last Visit 12 3 2007 12 3 2007 8 1 2007 12 3 2007 Last Employee Number of Visits Chris Collins 3 Lauren Smith David Jenkins Lori O Malley Raquel Sanchez Carol Thomas Delilah Swanson 8 15 2007 Savannah Collins Susan Smith Chad Paul e Extensive reports by category e Totals reports sales cashiering etc e Client reports e Products reports e Services and packages reports e Tickets bookings reports e Employee reports e Gift voucher and coupons reports e Miscellaneous reports Sales Totals and Taxes f Calculat
8. 25 00 Getting Married Today Edit Eda Tip Tip Created By Phone in z Confirmed Ph A Edit Type Check Out Close n nswerin x one Answering v dii Ta E Spi ferra 7 Comment Referra Request hd k Edt Cancel Changes 241 25 250 00 8 75 Change Type Y Purchase Redeem Gift Card Total Tender Credit Card Check Out Close amp Rebook Redeem Gift Certificate Tender Change Cancel Void No Show Special Print after closing Hint Use the TAB key to move to the next field Press SHIFT TASB to move back History employes details amp clockin E Time Clock Log In Set rosters maintain Edit Time Clock Entry n General Information ki Pe Employee Jon Mason lt P E t CA3 Please select an employee below L r Mar EH OPONA i Date 6 12 2008 Time in J 10 0038 AM r Time Out Employee Jon Mason m hours 0 minutes Adusiment O h tat Coty ore Password Hours worked 9 03 9 hour s and 2 minute s Comment Swipe D Card Cancel Change Password too iHost Hospitality Pty Ltd Tel 1300 653 105 e mail info ihost hospitality com Web www ihost hospitality com Level 2 448 St Kilda Rd Melbourne VIC 3004 Australia Twitter http twitter com trustihost host hospitality Rosterning Employes Scheduling e Configure amp maintain employee rosters each File Edit Tools Online Booking Help e
9. AL igu Welcome AptBook Tickets Clients Products Series Packages Employees Resources Schedule Cliertinfo Totals Mailing E S July 2006 lt P Su Mo Tu We Th Fr Sa Anday July t1 2008 1 ae E N EA he h oaa i Jessica McCormik Karla Jenson Chris Collins Tom Maxwell 7 28 1 Q Davison Jump To 2 Deen Seen Home 806 555 6416 Delilah Swanson Today Tomorrow Manicure 4 Mary Smith Home 808 655 7774 k Bridal Makeup Show Category 2 Delilah Swanson Pedicure Only Working X Davison Home 808 555 7774 Checked In Home 808 655 6416 Find Employee or Resource amp Mary Smith Jim Smith Recent g Robert Burkey Chin Wax Sanchez Tickets Clients Employees Cash GiftCards Reports TimeClock Finance Products and Services WebSite Help Consuttation T 4 am e HSH TSA Lg f lt au 300k Tickets Clients Products Services Packages Employees Resources Schedule Client Info Totals o_o ee om xr 2007 1 Day 20 lt Monday 10 December 2007 3 Dar 13 14 16 1 Week Sr ENSE ac 12 Weeks e Th Fr Sa Next online appointment update in 53 minutes You have 23 new online appointment requests gt Susan Sample John Sample Your Stylist y mda P S mni iHost Hospitality Pty Ltd Level 2 448 St Kilda Rd Melbourne VIC 3004 Australia host Tel 1300 653 105 e mail info ihost hospitality com Web www ihost hospitality com Twitter http twitter com trustihost
10. St Kilda Rd Melbourne VIC 3004 Australia Tel 1300 653 105 e mail info ihost hospitality com Web www ihost hospitality com Twitter http twitter com trustihost host Training videos Online tutorials User Manual and Help System ideo Available a a a r Salon Iris Help File rf 2444 TA 2 E 7 Watch Training Video aa eo oO A training video is available for the feature you are about Ee m to use Would you like to watch this video s Latioarets fiewarton Welcome to Salon Iris A Don t ask me this again Yes No J Getting Started The Re 4 way t 3 op eaa tuUtomat e YOUr SALON Backup and Restore AA i 4 VUE Ds AY e Salon Iris is shipped with training videos to ead J help you get the most from your system n san 1 sea is gaa po that pe p a ai I Client Check In reports for clients products services payroll mailing Includes cashiering end of day procedures I Cents ordering employees and much more Although designed reporting gift voucher purchases and 4 Counting Inventory primarily for salons spas or similar businesses Salon Iris redemptions booking appointm ents as well i Coupons provides the capability to customize database information and heduli i taff d h i t Pa nasties displays for use in a wide variety of business applications as scnedauiing statt and so much more P tes Sacks aatta ad Integrate your printer cash drawer PDA bar code scanner e Compatible with
11. a Welcome Apt Book e Booth renting for contractors is an easy Schedule Options system and can track contractor sales cash floats and the like show on appointment book or not Rosters can be printed for employee and functions such as Shift Swaps can be easily managed D Tickets Mal Jf Edit Schedule Delete Schedule e Built in time clock system with the choice of passwords for each employee or swipe cards as an optional extra Print Entire Grid JL Print Single Employee e Maintains a database of employee Copy Grid Ces information and provides comprehensive cE options about which data can be visible A to other employees or even clients you decide what information is publicly available Paste Grid Cell Employee Orde Pe Restore Default Colors ao Mark Day s as Off e Set passwords on screens to ensure employees cannot access certain information such as employee wages Next online appointment update in 46 minutes You have 23 new online appointment requests Scheduling Resources WT Salon Ins 7 0 8 Server LAUREN Not on Tickets or Appointment Book Screen Employees Cash GiftCards Reports Time Clock Tickets Clients J General Options R bc t Finance Products and Services 3 s l Q ms w Services Packages Employees Resources Schedule Clientinfo Totals Mailing Employee Schedule for Upcoming Week G A SFA tt Clients Products Friday July 11 2008 Saturday July 12
12. all tyoes of add on hardware to improve your business e Cash drawer for secure and convenient cash handling e Bar Code Scanner to streamline purchases and stock takes e Magnetic card reader for improved credit card processing employee sign in or gift voucher scanning e Colour digital camera allows you to keep a record of clients history with before and after photos of hair styles beauty treatments or any other service you can imagine e Receipt printer for professional styled receipts e Touch Screen to eliminate items such as keyboards and mice from the service counter for a streamlined and professional look as well as faster service For more on Salon Iris contact Host Hospitality Pty Ltd Level 2 448 St Kilda Road Melbourne VIC 3004 Free Call 1300653 105 Email sales ihost hospitality com Web Site http www ihost hospitality com saloniris iHost Hospitality Pty Ltd Level 2 448 St Kilda Rd Melbourne VIC 3004 Australia Tel 1300 653 105 e mail info ihost hospitality com Web www ihost hospitality com Twitter http twitter com trustihost host hospitality
13. ant 615906403022 Hard Head 615908406238 Curls Rock Curl Booster 615906407260 Curls Rock Leave in Moisturizer 615906406696 Extra Extra Straight Retail Whi 11 Aveda 5 75 5 Aveda 3 50 5 Aveda 3 50 4 Aveda 35 00 3 Aveda 5 00 3 Aveda 13 50 2 Aveda 18 00 2 TIGI 11 95 2 TIGI 13 95 2 TIGI 14 95 2 TIGI 15 95 ID Description 1000 Brush 1001 Conditioner olesale 2 06 1 75 1 75 32 50 32 50 36 75 S S 36 96 7 48 7 96 Size Stock Count Scanned Count Small 11 6 100 ml 35 10 Products and Services WebSite Help BY Edit Products F2 T Edit Services Ctrl 5 ay Edit Packages Ctrl L Sa Update Inventory with Bar Code Scanner rt Acquire Inventory from Data Collector A Edit Suppliers Gift Certiicates Packages and Pre Paid Services e Manage an unlimited number of Gift Vouchers and Gift cards coupons e Design your own customized vouchers or use built in templates Use for products services or packages e Use multiple times or until the balance is zero e Can be configured to receive an additional percentage or fixed discount e Track per client gift vouchers coupons used Add Gift Certificate Item Description Manicure Quantity ln Discount Type and Amount Original Quantity O Currency iHost Hospitality Pty Ltd Tel 1300 653105 e mail info ihost hospitality com Tad Cat Certificate Information Usage History General ID sean f Purchase c
14. cash drawers printers and scanners to streamline your business and to provide added security e Works with touch screens to further enhance sales and add a very professional touch e Setup customer accounts with full tracking of outstanding balances as well as credits e Comprehensive features to allow you to manage a customer loyalty program where regular customers are rewarded by discounts points or any other system you prefer e Simple close and rebook from the sale ticket and booking screens Client Information Editing l iD Ticket Information Ticket 0 2377 Status Open 1009 Date Scheduled 14 2010 gy Recurring Appointment Check Customer in Name Kylee Markson Tanning 0 Minutes Balance 20 00 Cred Change Citent View info Edt info Purchases Formula Hist Pictures Commission a Based On 26 00 40 00 56 25 65 00 30 00 0 00 0 00 Qni Qnt Preh Used 0 00 1 1 0 00 A OD VV Employee Start Time Description Price Tax Backbar Discount 25 00 40 00 75 00 65 00 60 00 0 00 10 00 Tom Maxwe l 3 00 PM Tom Maxwel 4 00 PM Karla Jensor 4 45PM Jessica McC 5 45 PM Chris Collins 7 15 PM Res Massag 7 15 PM Chris Collins None Manicure Pedicure Bridal Makeup Updo 30 Minute Massage Resource linked to service MAS30 Shampoo 25 00 en Oo Vv vw 0 00 0 00 0 00 30 00 100 00 General Comment Totals Subtotal 216 25 Schedule Leave Open
15. customers Setup loyalty points and based on spend or visit rewerd your frequent clients e Quickly build a loyalty system by rewarding your clients based on dollar spent with you or based on visits o Earn loyalty points based on dollar spent o Earn loyalty points based on certain products or services purchased o Redeem loyalty points for certain retail products or even services example 1 hairspray when reaching 10 points o Give discounts when reaching certain point value example 250 discount when reaching 25 points o If needed manually adjust loyalty point balances per customer if T Loyalty Point Redeem Rewards mam This client currently has 55 points available to redeem The table below shows the available rewards Loyalty Points Rewards Setup Double click on one of the available rewards to redeem loyalty points Configure your loyalty points rewards settings below The table shows how many loyalty points equals a reward You can have unique loyalty point values assigned to each reward Click the Status Points Value Add button to assign loyalty points to a reward Available to Redeem 10 Free Hair Spray ID 1003 Available to Redeem 15 Free Conditioner ID 1007 Available to Redeem 25 Discount 250 00 Rewards Table Available to Redeem BO Discount 400 00 a Points Value s 100 Discount 100 00 200 Free Pedicure ID PE Edit Print Ok Cancel iHost Hospitality Pty Ltd Level 2 448 St Kilda Rd Me
16. d Greater Than Or Equa 2 visits d The city is d The client s class category includes the word or phrase d Last employee to service this client was EES EE O Preferred employee is C Gender is Male i O Referred another client and have not been credited C Has v 1 loyalty points Has spent Greater Than Or Equa 300 00 gt Cancel Remember Mail Settings Print Client Mailing Labels Printing mailing labels creating mail merge lists of collecting e mail addresses from clients is simple Just follow the steps below Mading Purchase History You can also fiter your search based upon what products services or peckages your chents have fi purchased before or after a specified date a include chents that have purchased any of the folowing products services or packages Ce Step 2 gt Mailing Print Client Mailing Labels Printing mailing labels creating mail merge lists or collecting e mail addresses from clients is simple Justfollow the steps below Mailing List Options 2 Print Print list to gum label sheets Save Save to a file so the information can be used by another program for viewing editing or mail merging O View View list or copy e mail addresses to the Windows clipboard d Include title in front of name i e Mr Mrs etc List Order V2 U3 Client s last name Client s birthday O Last employee t
17. dded into Salon Iris A personalized web site is included so you can highlight your business focus on sales and promote services Automatically send emails to clients informing them of the status of their booking It s safe and secure None of your client appointment or pricing details are stored on the Internet Let your customers spend their time looking up and booking their appointments so your employees don t have to You decide what you want to show on your web site You can choose to list all products and services including pricing or just a selection Even announce special web offers to promote your business as you see fit e Your computer automatically connects to the Internet to update your web site with changes you make to Salon Iris Cr ae i i 3 f i CGN f f ADDO ment Specials Ephployees paivices on big to Ez Sempl aS i Bringing vou He ney ak g the Internet Online booking brings you the best scheduling system for your clients Scheduling an appoinment is faster and easier with online booking and your customizable website will also provide a convenient and attractive way to promote your business Try our online booking site by clicking the Appointment link above Fill out your contact information and select an appointment time It s easy and it only takes only minutes Keep your database simple clean and backed up e A system that automatically backs up wh
18. e Sales Totals To calculate sales totals and sales tax for the business employees or booth Date Range renters select one of each ofthe options below and press OK Today O Yesterday Single day Range of days from All days Time Range Entire day only from 8 01 2008 x 801 2008 to 81 2008 v 9 00 00 AM to 5 00 00 PM Individuals Employees All group by employee name A O Employees Only employees listed on the Employees screen group by employee ID F Do not list employees with a zero total C Include all booth renters O Only this employee Jane Smith il iHost Hospitality Pty Ltd Tel 1300 653 105 e mail info ihost hospitality com Web www ihost hospitality com Clients by Number of Visits Report 30 David Jenkins Number of Visits 3 00 Percamiage 13 64 Ragu Sanchez Numba of visits 3 00 Percaniage 13 64 Dalian Swanson moa of Visits 4 00 Percentage 15 18 Cara Thomas Numba of Visits 5 00 Percentage 22 73 Name i David Jenkins fi Carol Thomas fa Lori O Malley GE Delilah Swanson C Raquel Sanchez Print Edit Graph Properties Report View Employees Clients for All Days Report 48 Employee 03 04 05 06 07 08 Employee P Employee P Count Level 2 448 St Kilda Rd Melbourne VIC 3004 Australia Twitter http twitter com trustihost Edit
19. ile you work no manual back ups Just set and forget e A highly configurable system set to your preferences Automatic Backup Welcome and Getting Started Transfer to PD a Activity Log An automatic backup copy ofthe database will be made according to S the schedule shown below This will help reduce the risk of l Database Controls Password Setup Ctrl F information loss ifthe database is damaged or deleted This is not s p dL t Ctrl designed to replace the need to make daily manual backups on i assword Logou F A 7 removable media such as a CD or USB drive We recommend you view Database History il n p make daily manual backups on removable media Database Summary Export to Text File lt Export to Quickbooks eee aes Repair and Compact Database Credit Carde 5 Keep up to 25 2 automatic backups Backup Send E mail Reminders Mow Make automatic backups every 6 hour s i ind fi f G aretan E mail Reminder Configuration O From Import c Customize Toolbar on the following days Monday Printer Setup l R Use Skin Candyilass_ 2 V Wednesd Use Skin Copper EN Register Fe Thursday Use Skin iglass Friday Saturday Exit Use Skin Lilac Sunday Use Skin LilacBlinds Location of Backup Files Use Skin Liquid WSERVER Users cchaitiMy Documents a Use Skin Lunaui Use Skin SoftCrystal Do Mok Use Skin Pop Up Product Reorder Options Options Chrl 0 iHost Hospitality Pty Ltd Level 2 448
20. lbourne VIC 3004 Australia Tel 1300 653 105 e mail info ihost hospitality com Web www ihost hospitality com Twitter http twitter com trustihost Nost Reminders and Alerts Notify Schedule X l a e Set reminders for employees that are associated with oS ap i i eg corms te sotns ercurnot neds tio specific bookings clients or just general reminders e Reminders can have a status open or closed and a note Salon Iris can automatically notify you of reminders based on the settings below associated wit h eac h tas k il Please notify me of my reminders uu when Salon Iris starts O Onceadayat 9 00 AM al e Reminders can be shown automatically from time to time O Every 30 minutes v and also seen in a list O Do not notify me of reminders Reminders to Include 7 Py Reminders can be assigned a due date Below you can choose to be natifed of all reminders or fitter the notifies e Ope ratio n al a nd m an age m e nt tas ks al lows yo u r bu S n ess F R A of the reminders This may be useful if you do not wish to be notified of reminders until they are to be efficie nt and fast stayi ng ahead of you r CO m petiti O n Include all reminders You will be notified of all reminders regardless of when they are due Open Close procedures staff reminders once off or O Only include reminders that have a due date less than 1 week wi fromtoday periodic tasks such as ordering cleaning security clie
21. le adding and editing appointments including colour coded and user defined layout Click and drag to change appointment times or staff block out times Customized colour codes make it easy to quickly view when an employee is available to service a client The appointment screen offers diverse viewing options Easy search for the next available appointment using the built in search option Create standing recurring appointments daily weekly or monthly Send automatic e mail or SMS appointment reminders to clients Complete Werning System Automatic warning system so you can avoid the following Duplicate bookings scheduling more than one appointment at the same time with same employee e Employee s not scheduled to work e AM and PM warnings so that a client has the correct AM or PM appointment e Previous day booking e Client birthday or anniversary Service Scheduling e Services can be set up to allow employees to be scheduled to work on a second client while the first client is waiting for example for a perm to set or facial rest time Standard services are built in and all services can be easily modified to suit your needs and you can add as many as you require e Completely customizable screens to suit your needs columns fonts colours times warnings display info T a File Edit Tools Tickets Clients Employees Cash GiftCards Reports TimeCiock Finance Products and Services Online Booking Help SCmnwewsg oy
22. nt You will be notified of only those reminders whose due date meets the criteria specified above pores reminders and so on When your notifies are generated they can be displayed to you as either a separate window or a pop up window m Choose which way you would like your notifies displayed below S O AE E nes e Enter track trace and remind and report on such activities pels Plisi on the screen as long as the window is open This window will not as wel as fo low u p u nti task is com p lete Display as a pop up window es ibe ai ts oie ae onthe screen summarizing your notifies This pop up window will e Excel n cu sto m er se rvice wh e n yo u can offer yo u r cl ie nt his or her preferred coffee on arrival Salon Iris pops up a reminder if set on a per client basis Add Reminde t x General Information i Status Complete Incomplete Title Window Cleaning Sunday Employee Chris Collins ae Category Task v Edit Start date Saturday 22 November 2008 v Due date Sunday 23 November 2008 v Notes Auto Notify m G2 te Rebook Chent y zE e To rebook this client please select a rebook option below then click i la oe Rebook Quick rebook eee eee eee O Manually select a date to rebook 22 11 2008 Copy products and services from previous ticket iHost Hospitality Pty Ltd Tel 1300 653 105 e mail info ihost hos
23. nt history information Total soend amount by the client Date of first last visit Total number of visits First amp last employee to service client Te Formula history i Who referred the client Accumulated Loyalty credit No Show information Formula History for Lauren Smith History 5 11 07 12 AB fusion 40 vol no dry heat 6 08 07 Foil Back Pperm Top 7 21107 Shades 18n 1 29n 1 26n roots no heat 10 MIN watch Prici ng and d ISCOU nts View a Client s Information Customer Information Picture fh Client ID 3924 a O Name Sarah Conner L ay Home Phone 0870 766 5220 d Work Phone 0870 766 5220 No Show i Mobile Phone 0870 766 5220 ra This client did not show up for the last scheduled Status gt appointment J Tanning Minutes 54 ii lt N 3 nf Balance 0 00 a 7 7 This client does not have any no shows Tuesday 27 November 2007 993K recorded because he she has never scheduled View Balance an appointment History LastEmployee Res Sun Bed 1 View No Show Report T Date of First Visit 15 01 2004 Date of Last Visit 03 11 2004 Date of Birth 01 02 1984 Total visits 5 Total Spent for All Days Total spent 0 00 Select A Date No Shows This client does not have any no shows recorded because he she has never scheduled an appointment View No Show Report i Edit Client Upcoming Apts amp History Pre Paid Services f Formula History OK
24. o service client Cancel iHost Hospitality Pty Ltd Tel 1300 653 105 e mail info ihost hospitality com Remember Mail Settings Web www ihost hospitality com Clients can be excluded based on the following criteria Ji Oniy include cients that have a complete address entered Ji Only include cients selected as the primary contact in ther profile Only include cients that have an e mail address entered J Skip cients that have Do not maf selected in their profie Cancel Remember Mai Settings lt Bact Next gt Step 3 e Options o Print to labels and o Mail merge letters in Microsoft Word o Mail merge and email Level 2 448 St Kilda Rd Melbourne VIC 3004 Australia Twitter http twitter com trustihost host hospitality Send Emails end SMS confirmations end reminders e Send emails and SMS automatically using a set and forget system that s easy to manage track and control e Customise emails and SMS based on your requirements aomow DL iti Settings Sent Mai General Settings Automatic e mail appointment reminders wil be sent to cents according to the settings below To be included cients must have an e mail and or SMS address on fie and have the e mail address and or SUS address boxes checked on the Clent P information screen Each chent w only receive one c mol reminder per ticket Send out e mail to chents that have an appointment Today and tomorrow V thin 48 hrs gt View
25. ost Status ID First Name Last Name Miscellaneous Expires on Comment 100 200 00 gt Make equal to currency value Open Closed Sarah Brown Product and Service Savings In addition to a standard currency value a gift certificate can also be used to redeem products or services To add an item to this gift certificate press the Add button No products or services found for this gift certificate Add Edit Delete 31701 2009 v Created 8 01 2008 sal 1 21 05 PM ESS Happy Birthday Change ID y Original Amount 200 00 gt Currency Value Useable as Cash The currency value of the gift certificate is a strict cash value and is separate from any cash value inherent in products or services The purchase cost of the gift certificate may be different than its currency value depending on whether the gift certificate also includes redeemable products and or services From x ID 1003 E First Name Bill Last Name Jameson Level 2 448 St Kilda Rd Melbourne VIC 3004 Australia Web www ihost hospitality com Twitter http twitter com trustihost host hospitality On Line Booking The Internet A 24 7 sales agent e Take appointments 24 hours a day 7 days a week over the Internet Your customers can request appointments at any time You have the option of accepting or rejecting the appointment Accepted appointments are automatically a
26. pitality com Level 2 448 St Kilda Rd Melbourne VIC 3004 Australia Web www ihost hospitality com Open the door for Simon the window cleaner Insert Date Stamp Print Salon Iris can automatically notify you of this reminder based on your Notify Schedule If you would like to be notified of this reminder be sure to mark the first option below otherwise Salon Iris will not notify you of this reminder Notify me until this reminder is complete You will be notified of this reminder per the settings of your Notify Schedule Do not notify me You will not be notified of this reminder NOTE You can configure your Notify Schedule by going to the Tools pull down menu and clicking on the Notify Schedule drop down item Easy Close and Rebook Easy process to close and rebook with frequency options Ability to report on capture rate of close rebook o Employee tracking o Client tracking o Overall business tracking host Twitter http twitter com trustihost 7 Cot hospitality Point of Sale and Biling e Full Point of Sale functionality including gift cards vouchers and package tracking tips credit card and cheque payments as well as track employee sales e Easy to manage balances totals and close out e Manage shifts and cash floats with ease e Capable of using reward points for redemption by valued customers Salon Iris will advise you how many points and what is available to redeem e Interfaces with most
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