Mobile Portal User Manual For Smart Phone
Contents
1. Mobile Portal User Manual For Smart Phone Document Name Revision Status Custodian Owner Effective Date Electronic File Security Classification Copy Number Mobile Portal User Manual V01 00 Final Grid Control Technologies Pty Ltd Grid Control Technologies Pty Ltd 2014 10 09 Mobile Portal User Manual V0100 Confidential 1 of 1 All official master and work copies of this document will be held by Grid Control Technologies Pty Ltd Mobile Portal User Manual Grid Control Technologies CONFIDENTIAL DOCUMENT REVISION HISTORY The following table lists the document revisions Table 1 Document revision history Mobile Portal User Manual Description 9 October 2014 Page 2 of 13 Mobile Portal User Manual Grid Control Technologies CONFIDENTIAL CONTENTS PAGE DOCUMENT REVISION HISTORY sirinisorssiiini ninina aana aaa aaa a 2 1 Activate Mobile Portal access on phone sssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnna 5 1 1 Recommended browsers EE 5 1 2 Add Mobile Portal icon to home screen or favourites cccecceeeeeeeeeeeaeeeeeeeeeaeeeceeeeeseaeeeeessaeseeeeessaeeeeeeeeeas 5 2 Activate Mobile Portal access on tablet ccsssecsseseeeeeseeeeeseeeesseeeeaseeeenseeeenseneens 5 2 1 Recommended Bee 6 2 2 Add Mobile Portal icon to home screen or favourites n 0nnnnnnannnneneennnnosrnnnnnrnnnnernrnrrresrnrrrennnnrrresenrerenne 6 SD APPHICIUON SCIOCINS seisein E E2. in by tapping on the Mobile Portal favourite 2 Activate Mobile Portal access on tablet You will receive an email and or SMS from your utility service provider with the web address link for the Mobile Portal You will use this link to connect to the Mobile Portal for the first time and create an icon on your tablet s home screen or add the address to your favourites to access the site subsequently 9 October 2014 Page 5 of 13 Mobile Portal User Manual Grid Control Technologies CONFIDENTIAL 2 1 Recommended browsers Note We recommend that the following browsers be used and cannot guarantee that there will be no compatibility issues should you choose another browser Table 3 Tablet recommended browsers Safari Mobile Windows 8 e g Dell Internet Explorer 2 2 Add Mobile Portal icon to home screen or favourites Open the email received from your utility service provider Part of the message will contain the Mobile Portal link web address If the default browser on your tablet is the same browser that we recommend simply tap on the web address If the default browser on your tablet is a different browser than we recommend then copy the web address open the recommended browser and paste the web address into the browser The Mobile Portal sign in screen will display Now add the Mobile Portal web address to your tablet s home screen The Mobile Portal icon will appear on your home screen Tap on the icon to
3. Annex A References and contacts SERVICE PROVIDER CONTACT DETAILS Grid Control Technologies Pty Ltd http www gridcontrol co za Marketing Paul Vermaak Tel 27 12 846 3200 Cell 27 83 449 9092 Fax 27 12 846 3201 Email paul gridcontrol co za http www pecutilities co za index ph Call Centre 0861 732 477 Tel 27 0 12 846 3000 Fax 27 0 86 554 8818 27 0 12 846 3028 9 October 2014 Page 13 of 13
4. Control Technologies ENTIAL Figure 5 Profile selected and address displayed Please select utility 000000011 Test Wallet Electricity Company 3 Gika Pre paid Demo 13 Tap on the Request Info button 3 3 Utility indicators The indicators for the utility selected will display as shown below Figure 6 Utility indicators screen Indicators Logout 00000001 1 Test Wallet Electricity Available Available 10 Used Usage Average Forecast Status Last Payment Pee 4 fe Seep F a d WH The indicators available are the five items displayed on the left hand side of the screen with their names underlined Available Usage Average Forecast Status and Last Payment Help text for each indicator displays in a pop up when the item is tapped The indicator values appear in yellow text in the graphic objects or in both the graphic objects and the text The indicators are listed in the table below 9 October 2014 Page 9 of 13 Mobile Portal User Manual Grid Control Technologies CONFIDENTIAL Table 4 Utility Indicators ees EE Available The amount available displays in yellow left underneath the Available indicator Three monetary values are displayed in a pop up i e available blue used yellow and last 10 red when pressing on the relevant slice on the pie chart Usage Average The horizontal yellow bar shows the daily usage since midnight yesterday and the vertical blue lin
5. EEa 6 a ole E Lu EE 6 32 IS e e sssrinin ai a aei ei e as iieii adeenee erence 7 SSC GU NGC AOS oat pects oa EEE RE O EE EEE E ERE R T E EREE EOE EE RE 9 4 Application e eu nnmnnn nnn 10 al en 10 42 Phone seice lge e 11 A EN 11 4 4 Emergency tele Ee EE 11 4 5 Email service provider aneen ennnen 12 Annex A References and contacts ccccccccsssseeccccsseceeeceeeeeceeecaaaeeeeessauaeeeeeceaaaeeeesseaaaeeeesssaaeceeessaeeeeessaaageeees 13 TABLES PAGE Table 1 Document revision history cceeccccceeecceceeeceeceeeceeceeeeeceesecesseaecesseueeesseeecesseaecesseueceessueeeeseeeeeesseeeeeas 2 Table 2 Phone recommended browsers AAA 5 Table 3 Tablet recommended DrOWSENS wisssssidiscestdecdecuvvadenewatiediavedsdes catiedsauvedetewstieddavadvdensuatdedesunedanenebladdewnradeoess 6 Table 4 Utility ee Verte 10 FIGURES PAGE Figure Te Slon N SOlI E 7 Figure 2 Sign In example seiienesisansisaisananiasientticedaaunananavinemdicwonstaiahinteitdanensuanimbkantawinadanaiontnddaaeaxaat usxanteseaasuelshianeiidanoneGuss 7 Figure 3 Utility Profile screen 8 Figure 4 Account Wallet Name Utility select Iert 8 9 October 2014 Page 3 of 13 Mobile Portal User Manual Grid Control Technologies CONFIDENTIAL Figure 5 Profile selected and address displayed n 0nnnnn00nnnnnno1nnnnonennnnnsnnnnnnnsnnrnrosenrnresnnnrrnosrnreresrnnrrensnnrnrenenne 9 Figure 6 Utility indicators screen EE 9 9 October 2014 Page 4 of 13 Mobile Por
6. e shows the average daily usage over the past 6 months Press on the bar and hold to see the usage amounts in a pop up The number of days left and the forecasted depletion date display Status A green light means that the utility is active A red light means that the utility is inactive Last Payment The wallet number date and amount of the last payment on the wallet display 4 Application buttons There are several buttons at the bottom of the Utility Profile and Indicators screens which each has a dedicated function when tapped 4 1 Call me Sends an email to the service provider requesting the service provider to call the customer on the phone number specified Tap the Call Me button The following pop up displays Call me on Specify your mobile phone number 9 October 2014 Page 10 of 13 Mobile Portal User Manual Grid Control Technologies CONFIDENTIAL Call me on 0823379994 Tap the Go button or tap on EJ to exit without completing the request for the please call me 4 2 Phone service provider Initiates a call to the service provider from the customer s mobile phone Displays help text for the application Tap on the Help button The following pop up displays x When you press on an underlined item e g Available help text for that item will display Tap on EJ to exit 4 4 Emergency top up Does emergency top up for the utility Tap on the Emergency top up bu
7. sign in to the Mobile Portal Should you prefer to add the Mobile Portal to your favourites you can sign in by tapping on the Mobile Portal favourite 3 Application screens 3 1 Sign In Tap on the Mobile Portal icon The following screen will display 9 October 2014 Page 6 of 13 Mobile Portal User Manual Grid Control Technologies CONFIDENTIAL Figure 1 Sign In screen N a ile F O ta Please sign in ign In A Tap on the Username item and type your username Tap on the Password item and type your password as shown in the example below Figure 2 Sign In example Tap on the Sign In button 3 2 Select utility profile After successful sign in the following screen will display 9 October 2014 Page 7 of 13 Mobile Portal User Manual Grid Control Technologies CONFIDENTIAL Figure 3 Utility Profile screen Please select utility Account Wallet Name Utility Tap on the Account Wallet Name Utility item A select list showing your utilities will display as shown in the example below Figure 4 Account Wallet Name Utility select list Logout Please select utility DEA d A TT 4 WA IT GIE ef en Zb IO 1 Tact Wallet Electricity UUUUUUNTT Test WalleVEIectri y Tap on the utility you want e g 000000020 Main Wallet Utilities The address for the utility profile will display on the screen as shown below 9 October 2014 Page 8 of 13 Mobile Portal User Manual Grid
8. tal User Manual Grid Control Technologies CONFIDENTIAL 1 Activate Mobile Portal access on phone You will receive an SMS and or email from your utility service provider with the web address link for the Mobile Portal You will use this link to connect to the Mobile Portal for the first time and create an icon on your phone s home screen or add the address to your favourites to access the site subsequently 1 1 Recommended browsers Note We recommend that the following browsers be used and cannot guarantee that there will be no compatibility issues should you choose another browser Table 2 Phone recommended browsers EE Windows 8 e g Nokia Internet Explorer 1 2 Add Mobile Portal icon to home screen or favourites Open the SMS received from your utility service provider Part of the message will contain the Mobile Portal link web address If the default browser on your phone is the same browser that we recommend simply tap on the web address If the default browser on your phone is a different browser than we recommend then copy the web address open the recommended browser and paste the web address into the browser The Mobile Portal sign in screen will display Now add the Mobile Portal web address to your phone s home screen The Mobile Portal icon will appear on your home screen Tap on the icon to sign in to the Mobile Portal Should you prefer to add the Mobile Portal to your favourites you can sign
9. tton If the emergency top up was successful the screen will refresh and the new values that are available now will display Other values will refresh with the new refresh cycle If the customer immediately attempts to do another emergency top up the following message will display in a pop up 9 October 2014 Page 11 of 13 Mobile Portal User Manual Grid Control Technologies CONFIDENTIAL Topup was unsuccessful Please contact your service provider Note This button is visible only if the customer is granted the emergency top up privilege by the service provider 4 5 Email service provider om Opens a pop up screen where the subject email message and your email e address need to be entered When the Send button is pressed the email J will be automatically sent to the service provider Tap on the Email service provider button The following pop up displays Subject Subject Message Message Email me at john mobimail co za Specify the subject and the message Note Your email address as registered at the service provider will display in the Email me at item You can accept this address or type another address Tap the Send button to send the email or tap on EJ to exit without sending the email If the email was sent successfully the following pop up displays Email was sent successfully 9 October 2014 Page 12 of 13 Mobile Portal User Manual Grid Control Technologies CONFIDENTIAL
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