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User Manual - QuietCare - Intel

1. QuietCare Networked includes the following components Component What it Does Facility server Collects and analyzes data sent from the residents room and sends pager alerts via a broadband connection to caregivers when appropriate The server also manages the QuietCare network Uninterruptible Power Provides at least one hour of backup power for the facility server Supply UPS pager transmitter and broadband equipment in event of loss of AC power The UPS also communicates with the facility server to accommodate a safe shutdown and notification to caregivers Router A device that works with coordinators to join other routers to build the backbone of the network The router will switch over to a battery backup if it loses AC power This battery backup will only last two hours NOTE The router should not be plugged into an outlet controlled by a wall switch Network coordinator The central node of the network that is a pathway to the facility server Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 16 of 100 Intel GE Care Innovations QuietCare System User Manual Component What it Does Motion sensor Detects resident motion multiple sensors are strategically placed throughout the resident s living area Pager transmitter Sends alerts to caregiver pagers Pager Receives urgent and non urgent alerts requiring caregiver attention Internet ready computer Provides access to residents dail
2. Enter the number of hours the resident normally sleeps 5 6 or 7 hours Bathroom Risk Default 60 minutes The Bathroom Risk time window allows you to set the time after which you wish to be alerted if the resident is still in the bathroom e Enter the number of minutes of bathroom time Time can be set in 15 minute increments from 15 minutes to 90 minutes Set shorter time increments for residents at higher risk for bathroom events Room Temperature Alerts Defaults 61 degrees F 92 degrees F Room Temperature Alerts allow you to adjust high and low room temperatures based on resident preferences Red alerts can be set between 85 F and 93 F high and between 60 F and 65 F low e Enter low alert temperature e Enter high alert temperature Client Trend Graphs Default Not enabled Tracks changes in Meal Preparation activities Night Time Bathroom usage and general Activity levels To enable the User Trend Graph check the box Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 25 of 100 Intel GE Care Innovations QuietCare System User Manual Alert Description Night Motion Wander Settings Default These features are turned off by default if activated the default setting is 10 P M to 6 A M NOTE Night Motion and Wander are optional features of the QuietCare system they will not automatically activate by selecting this option unless they are installed For information about activating t
3. See hourly report or activity chart for details Night Bathroom Visits Date Start Time Duration Wed Dec 17 2008 11 42pm 4 mans Thu Dec 18 2008 5 mens Thu Dec 18 2008 04 11am 5 mans Motion Through Opor at night Date Start Time Duration Wed Dec 17 2008 Wed Dec 17 2008 44pm lt Thu Dec 18 2008 lt Thu Dec 18 2008 04 12am lt Thu Dec 18 2008 04 16am lt The summary screen shows that the resident has had two urgent Night Motion alerts during the night of Thursday December 18 Arrow 2 Shows that nighttime bathroom visits and motion through door for caregiver assistance are closely correlated in time and frequency with motion through door coming after the night time bathroom visits alert Document DHF 3734 Revision 1 0 Effective January 29 2012 Page 60 of 100 Intel GE Care Innovations QuietCare System User Manual Trend Graph The trend graph tracks changes in Meal Preparation activities Nighttime Bathroom usage and general activity levels It generates averages for two week intervals and displays the data for a period of up to five months This enables the user to identify subtle more gradual changes in a resident s activity Figure 29 Trend graph for Janet Doe p overall activity bathroom visits per night M meal prep events per day Janet Doe QuietCare Report 170 a k ercentai Ci H 02 05 10 02 18 10 03 05 10 03 18 10 0402 10 0418 10 0430 10
4. QuietCsre Installation Manual for Installetions with Pre Installed Brackets for instructions on how to restore the base unifs dial in ab lity Create an Event During Time Window Report The Event During Time Window report shows sensor activity before during and after a designated window of time This allows you to see what went on in the room including when and in what order the sensors fired Complete the following steps to create a report 1 Click the dot in the Client Settings column that corresponds to the resident you are for whom you want to set an activity window In the following example a time window is being set for Ann care innovations QuietCare Welcome AL Coordinator of Pine Crest Village Help Logout 01 49 PM on Wed Aug 31 2011 Current Status Night Bathroom Door Room Client Meds Meals Activity Bath Visits Motion Temp Settings Resident satus Ext Betty Robert Clark102 D Cathy Davis 103 11 07AM David Edwards 104 B Ella Francis 12 12PM Le 12 02PM 10 45AM 8 Rewiew Alerts Actions or Motion Through Door or Client Norms Reports for Group Pine Crest Village Review Alerts Actions for Institution Pine Crest Village Fran German 106 Greta Holder 107 Hanna Ireland 108 lrene Jacobs 109 Jessie King 110 Anne Brown 150 eceoeoeeoeeeo zp OOOO ececooeeoeeeeo TGO OOOOOOOOUC eceeoeeeoeeo Test Pagers for Pine Crest Village Change your password email or your notifica
5. 2012 Revision 1 0 Page 17 of 100 Intel GE Care Innovations QuietCare System User Manual QuietCare Dial up Sensors Each sensor in the dial up system is powered by a standard 9 volt alkaline battery You can easily identify these sensors by the fin on the top Data that the sensors pick up is wirelessly transmitted to an antenna that feeds the data to the base station A CAUTION The antenna base also monitors the temperature in the room where it is located It is important to locate the antenna away from heating cooling vents and in a position where it will not be exposed to direct sunlight Figure 6 QuietCare Dial up motion sensor mounting bracket and antenna aJa QuietCare Networked Sensors Motion sensors in a networked system are powered by 2 AA 1 5V alkaline batteries Door sensors are power by 2 AAA batteries Note that an antenna is not required in networked systems Figure 7 QuietCare Networked motion sensor angled wall bracket and door sensor JR Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 18 of 100 Intel GE Care Innovations QuietCare System User Manual Logging in to the QuietCare Website Log in to the QuietCare website to manage resident accounts view individual or community data and run reports Complete the following steps to log in to the website where resident information is stored 1 Open your internet browser type http ww
6. All Clients Fran German Motion Through Door Fran German Client ID 7300 As of 08 46 am on Friday 02 Sep 2011 3 CLIENT PROFILE ae Motion Through Door Events for the Last 7 Days ALERT SETTINGS VACATION e Indicates number of times anyone passed through the door NOTIFICATION e This could indicate activity by the client a staff member or a visitor Date Number of Events Thu 01 Sep 2011 SEST co SSeS K Ki K K Wed 31 Aug 2011 Mon 29 Aug 2011 Sun 28 Aug 2011 Sat 27 Aug 2011 KAAKAA KAKAAKAK KERR K KAAKA KAAAAKA ARR K KAAKAA AKRAM KAKAAKAAKAK K KAAKAA KAAAAKA RARER K KAAKA EMMA KE KAK K KIA KAAKAA KAKARAKA KARR K KAAKAA KAAAAK AER K KAAKAA EKER KARR K KAAKA KAAKAA ARERR K KAKKA KAAKAA eRe wm Mm MM Mw wom Mm Mw wo Mm wm Mm wim wm a wim wm Mow wm we Mow wow wow KEEKKAK KEKE KE KAK K KIK KAAKAA KAAAAK KEKER KEK K K K K K K K K Motion Through Door for Friday 02 Sep 2011 Date Start Time Duration Fri Sep 02 2011 8 34 AM lt 1 minute Fri Sep 02 2011 7 10 AM lt 1 minute Fri Sep 02 2011 6 29 AM 1 minute Fri Sep 02 2011 6 28 AM 1 minute Fri Sep 02 2011 6 26 AM 1 minute Fri Sep 02 2011 6 25 AM lt 1 minute Fri Sep 02 2011 4 21 AM lt 1 minute Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 70 of 100 Intel GE Care Innovations QuietCare System User Manual Click a View button to the right of the checked boxes to see a Summary of all mot
7. I period two months prior to the Select other time period Current J 3 current date se eeeseo Click a red alert dot to see details of the alert sent Click any other dot to see details on that particular category s daily activity report Figure 25 Red Possible Bathroom Fall alert detail for Tuesday March 16 1 potential bathroom fall for Tuesday 16 Mor 2011 Red Fall may have occured Bete L at home may requre memede medical Menton contact Bete L immachetety to check on thew conden Date Time Tue Mar 16 2011 Got AH Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 56 of 100 Intel GE Care Innovations QuietCare System User Manual Bathroom Visits The Bathroom Visits report shows the number of times the resident went into the bathroom Note that visits can represent non toileting activities Figure 26 Bathroom visits for seven days with detail for a specific day care innovations QuietCare Welcome AL Goordinator of Pine Crest Village Help Logout All Clients David Edwards Bathroom Visits David Edwards Client ID 7298 As of 09 00 am on Friday 02 Sep 2011 a CLIENT PROFILE Bathroom Visits for the Last 7 Days ALERT SETTINGS a VACATION Bathroom usage is considered by experts to be a top indicator for health changes In ff NOTIFICATION general the elderly use the bathroom during the night and or first thing in the morning If they have not used the bathroom t
8. Low High Meal Activity Use Report to supervisor Rm 114 Stein Change in habits System Alerts Type of Alert Low indicates too little activity High indicates more activity than usual Nighttime bathroom visits Low indicates too few meals High indicates more than usual What It Means Resident was more or less active than is normal for them Resident did not go to the bathroom as often as usual or the resident went to the bathroom more often than usual Resident is going into the refrigerator more or less often than usual The QuietCare onsite paging system has built in diagnostics that will generate alerts in the event that a malfunction in the paging delivery system is detected The following table provides a list of these diagnostic alert messages In the event that you receive one of these messages contact Care Innovations QuietCare Support at 1 855 885 CARE 2273 or email support careinnovations com What You See What It Means 1 System Error Alerts Pager transmitter cannot reach QuietCare hosted server to stopped Cannot reach retrieve server 1 System Recovery Alerts Pager transmitter can reach QuietCare hosted server again being sent Server reachable 1 System Warning Alerts Broadband networking has failed but dialup backup is working will be sent Broadband OK network has failed using dialup 1 System Error Alerts Both broadband and dialup networking have failed stopped Networking failur
9. QuietCare System User Manual More than one resident in an apartment significantly limits the ability of QuietCare to alert caregivers to Bathroom Risk conditions Night Motion conditions Wander conditions and changes to nighttime bathroom visits Consult your QuietCare Clinical Service Director about use of this system in multi resident apartments Visitors staying in the monitored apartment for a period of several days or weeks will alter the baseline values of monitored items possibly including night time Bathroom Visits Meal Preparation and overall Activity Index Erroneous alerts may be generated either during visitor stays for levels higher than normal or after visitor departure for levels lower than those seen during the visit Baseline will readjust over the course of the next several days QuietCare does not detect falls but alerts you to conditions that may indicate a fall A lengthy bathroom stay may indicate a problem preventable by early intervention If a caregiver enters the apartment during the period of the day when Wander and or NightMotion conditions are monitored certain patterns of activity may trigger erroneous alerts A staff member entering the room may trigger an unsubstantiated Wander alert Alert information Prompt QuietCare alert delivery to caregivers depends on all parts of the system functioning properly Prompt QuietCare alert delivery to caregivers depends on properly functionin
10. Site Logo Main Group ID Chent configuration values Groups for this institution aie Group Name Institution 7290 p Crest a Fine Crest aa awe Village Village Clients Caregivers Add group Caregivers employed by this institution i Voice Caregiver First z G Mar Last Name Mame EMail Login Pavers nr 3928 1 3928 1 Coordinator aL alc pinecrest ora er 5140 1 pinecrest d demo demo pinecrest Fena Add caregiver employee Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 86 of 100 Intel GE Care Innovations QuietCare System User Manual 2 Verify the institution data entered as part of the QuietCare installation Click Update to make changes to the fields 3 Under the Groups for this Institution heading click Show Clients assigned to the associated group ID Click Show Caregivers to view caregivers assigned to the group To add a new group click Add Group 4 Under the Caregivers Employed by this Institution heading click Show Groups to see the groups assigned to the associated caregiver or a Caregiver ID to view setup information for the corresponding caregiver Click Add Caregiver Employee to add a new caregiver Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 87 of 100 Intel GE Care Innovations QuietCare System User Manual Pager Alerts and Settings This section Summarizes pager alerts discusses how to turn on the pager set the time and date and r
11. Alerts Respond as Soon as POSSIDIe ccccccccceecceeeeceeeeeeeeceeeceaceseeeseueeseesaneeseeseeseseess 90 Non Urgent Alerts Notify Your Supervisor ccccccccccececeeeeceeece cece cece eesaeeesaeesaeeseeesaeeseuseseeesageeseas 91 YCA Ro eee neg et ee ee eer Oe eee ee SO ee ee a ee eT eee 91 TUN ICON jar ccc kta tee ect cas ncaa as ane espa net sae tenet os since ace est safe eae E 93 PRE AG IMC SS AGC sisun a a eeesiac ses eence eee 93 pelete A IMCSS AG Creche wscces tees nereGred A a E 93 Change to Vire On AG erao a sentient a ar E EEAS 93 Change Gale TMG insynen e a e E aE NENN 93 Basie oystemn MamntenaNG e eass 95 Replacing Sensor BAN CT CS aeueo ae a a a AEA EE 95 Step 1 Remove the sensor from the bracket ccccceccecceeeceeeeeeeeseeeeeeteeeeeeueeeseeseeeseetseeteeeneeenaes 95 Step 2 Place sensor Dack IN DIACK Cl cicteco epainet atic datia i a aess ees aenetinn a A 96 BCI WIS DO Sal eetesetsaracat oie gh costa tata te tte a abba tte te Ose tar tases coant she 97 Running a Sensor GHEGCK rancas aa teste bee a a Sica tied a e eaten 97 cleaning BaSiC Seau a a E E RETN 98 Base Staion ror Quetcare Dla UD iran O 98 SON OM a A T E E E E ET T 98 Relocation RETU rnana oia nia aE Ea E A NAE E 98 Alphanumeric Text Pager Batteries and Settings ccccccccccsececseeceeeeeeeeseeeeseeeeeeeceeessueeseeeseueeseeesans 98 Notificatonrof Service REC UIE STIS US eors a a a a aveaen ae ee 98 Document DHF
12. Check Router Rm 114 Stein May be unplugged or power is out Document DHF 3734 Revision 1 0 Type of Alert Possible problem in bathroom Late leaving bedroom Temperature Wander optional alert Night motion optional alert base station dial in QuietCare Dial up only Router QuietCare Networked only Ihat It Means Resident has not left the bathroom and may need help Resident has not left the bedroom by the usual time Resident might need help Apartment temperature is too hot or too cold Resident might have left their apartment Resident is moving about and might need help Resident s QuietCare is NOT working Alerts are NOT being sent The system may be unplugged the phone may be off the hook or the power strip may be turned off The battery backup power via the internal lithium ion polymer battery will have a minimum 2 hour capacity functional while router unplugged Effective January 29 2012 Page 90 of 100 Intel GE Care Innovations QuietCare System User Manual Non Urgent Alerts Notify Your Supervisor These alerts are sent to the pager between 9 00 a m and 10 00 a m the following day These alerts should be investigated to determine why these changes occurred in the resident s daily activity What You See 01 Low High Activity Report to supervisor Rm 114 Stein 01 Night Bath Use Report to supervisor Rm 114 Stein Change in habits 01
13. Client Norms QuietCare alerts are generally driven by variations in a client s behavior However normal typical or expected behavior for a client may not be normal in an absolute sense Click to review Sleep disturbance Bathroom Visits Nighttime Bathroom Visits Bathing Indicator pears Bathroom Fall Meal Preparation Medication Access AM Bedroom Exit Motion Through Door Wander Night Motion Other Reports Energy Usage Caregiver Logins Unlike other QuietCare alerts generated by variations in an individual s activity these reports enumerate the actual level of activity comprising that norm These reports compare and rank activities among all residents within the community Reports rank residents from those with the most events in a selected category to those with the least This information can help you better allocate your caregiver resources The Sleep Index reports level of activity during the previous night All other reports are based on a seven day norm Client Norms reports differ from alerts in that they catalog the actual level of activity that characterizes an individual resident s activity These management tools provide one page summary charts ranking the activity of all participants contrasting their ranking within the designated categories and enabling you ata glance to prioritize service delivery The information is provided in descending order of frequency The reports also
14. Motion Through Door or Client Nonms Reports for Group Pine Crest Village Review Alerts Actions for Institution Pine Crest Village F Fran German 106 Greta Holder Hanna Ireland lrene Jacobs 109 Jessie King 10 Anne Brown 150 esesoaoaoooo eeseeoeoo oo esceeoaeeeo0e0 EKKA C OC E ICE eseesooaoo oo Test Pagers for Pine Crest Village Change your password email or your notification options A new resider The Client Summary page for Betty and Robert appears Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 36 of 100 Intel GE Care Innovations QuietCare System User Manual careUnnovations OuietCare Welcome AL Coordinator of Pine Crest Village Client Summary Betty Robert Clark As of 02 16PM on Thursday 15 Sep 2011 ADL Status Summary Night Bathroom Visits es Date Start Time Duration Left the bedroom at 07 50am today Thu Sep 15 2011 12 11am 1 min System Status No problems detected Bedroom Exit Potential Bathroom Fall No suspected falls Thu Sep 15 2011 03 22am 6 mins Medication 0 medication events yesterday Motion Through Door at night Slightly lower than expected yesterday Date Start Time Duration 2 Night Bathroom Visits last night Thu Sep 15 2011 12 01am lt 1 min Thu Sep 15 2011 12 03am lt 1 min 2 Meal Preparation events yesterday Thu Sep 15 2011 12 06am s 75 F Thu Sep 15 2011 12 07am 3 mins Thu Sep 15 2011 01 20am lt 1 min Thu Sep 15 2011 01 22am lt 1 min Motion
15. Resident s Alert Settings Trend Graph Tracks changes in Meal Preparation activities Night Time Bathroom usage and general Activity levels Days of Data The Week Overview screen summarizes all events that have occurred over the past seven days Hourly Report An hour by hour report of a resident s activity for the day Bars on the report graphically depict the total number of sensor events during each hour Activity Chart A near real time graph incorporating data sent during the last system check in Motion through door immediately after the event might indicate caregiver entrance into apartment to check on resident Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 35 of 100 Intel GE Care Innovations QuietCare System User Manual Accessing Resident Reports Complete the following steps to access reports for an individual 1 Click the resident s name on the Group Summary page For example the red arrow in the example below indicates to click Betty and Robert Clark to access their data carennovations QuietCare Welcome AL Coordinator of Pine Crest Village Help Logout 07 49 PM on Wed Aug 31 2011 Current Status mel System Bedroom Night Bathroom Door Room Client Resident tatus Exit Meds Meals Activity Ba Visits Motion Temp Settings Betty Robert Clark102 amp Cathy Davis 103 11 07AM David Edwards 104 Ella Francis 105 12 12PM 12 02PM 10 45AM Rewiew Alerts Actions or
16. Summary screen with links to reports for caregiver groups and actions and alerts for the entire institution careinnovations QuietCare Welcome AL Coordinator of Pine Crest Village Help Logout 07 49 PM on Wed Aug 31 2011 Current Statuss ly cli p wne Bedroom i Night Bathroom Door Room Client Resident Status Exit le Bath Visits Motion Temp Settings Betty Robert Clark102 oe Cathy Davis 103 11 07AM David Edwards 104 J Ella Francis 105 12 12PM 12 02PM 10 45AM amp e Fran German 106 Greta Holder 107 Hanna Ireland 108 lrene Jacobs 109 Jessie King 110 Anne Brown 150 Rewew Alerts Actions or Motion Through Door or Client Morms Reports for Group Pine Crest Village Review Alerts Actions for Institution Pine Crest Village Test Pagers for Pine Crest Village Change your password email or your notification options Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 65 of 100 Intel GE Care Innovations QuietCare System User Manual Client Norms and Reports This section covers reports comparing activities among all monitored individuals These reports are accessed by clicking Client Norms Reports at the bottom of the Group Summary screen The following example shows the list of available client norms and reports Figure 34 Client Norms and Reports careCinnovations QuietCare Logged in as AL Coordinator of Pine Crest Village Help Log jut al QuietCare Reports
17. Through Door 31 Motion Through Door events yesterday Thu Sep 15 2011 01 22am 3mins Wander N A Thu Sep 15 2011 01 26am 1 min Thu Sep 15 2011 01 29am 1 min Night Motion N A Thu Sep 15 2011 01 31am lt 1 min Client Settings Review edit profile information Thu Sep 15 2011 01 32am lt 1 min incl Vacation Away Thu Sep 15 2011 01 33am 2 mins Thu Sep 15 2011 01 40am lt 1 min Thu Sep 15 2011 01 42am 1 min Thu Sep 15 2011 01 44am lt 1 min Thu Sep 15 2011 01 47am lt 1 min Thu Sep 15 2011 01 53am lt 1 min Thu Sep 15 2011 01 57am 3 mins Thu Sep 15 2011 02 02am 1 min Thu Sep 15 2011 03 22am lt 1 min Thu Sep 15 2011 03 36am lt 1 min Activity Night Bathroom Visits Meal Preparation Room Temperature Bathroom Visits 6 Bathroom Visits yesterday Review 7 days of data See hourly report or activity chart for details Change your password email Type of Event Number Description Time Red Alerts No alerts today Thu Sep 15 2011 01 23AM Thu Sep 15 2011 02 05PM Thu Sep 15 2011 12 11AM Bathroom Visits Thu Sep 15 2011 03 22AM Thu Sep 15 2011 07 51AM Thu Sep 15 2011 12 01AM Thu Sep 15 2011 12 03AM Thu Sep 15 2011 12 06AM Thu Sep 15 2011 12 07AM Thu Sep 15 2011 01 20AM Thu Sep 15 2011 01 22AM Thu Sep 15 2011 01 22AM Thu Sep 15 2011 01 26AM Thu Sep 15 2011 01 29AM Motion Through Door Thu Sep 15 2011 01 31AM Thu Sep 15 2011 01 32AM Thu Sep 15 2011 01 33AM Meal Preparation 2 2 To see details for a specific e
18. Thu Dec 18 2008 0151am Night Motion Client Settings Trend Graph Review 7 days of data See hourly report or actraty chart for details Type of Event Number Description Time Red Alerts 1 AM Bedroom Ect Thu Dec 18 2008 08 11AM Thu Dec 18 2008 01 47AM Bathroom Visits 3 Thu Dec 18 2008 08 14AM Motion Through Door Document DHF 3734 Revision 1 0 Thu Dec 18 2008 09 38AM Thu Dec 18 2008 01 47AM Thu Dec 18 2008 01 48AM Thu Dec 18 2008 01 51AM Thu Dec 18 2008 08 12AM Thu Dec 18 2008 08 23AM Thu Dec 18 2008 09 25AM Thu Dec 18 2008 09 38AM Arrow 1 The red dot indicates that the resident exited the bedroom later than normal First motion was detected in her residence at 8 12 A M Arrow 2 Click the gray Motion Through Door dot to view next motion through door Arrow 3 Click Activity chart for near real time sensor events around the time of the alert Arrow 4 On this and every screen where the buttons appear click View for a log of all activity for a resident in the category indicated Effective January 29 2012 Page 41 of 100 Intel GE Care Innovations QuietCare System User Manual Bathroom Risk Report This report indicates a possible bathroom fall A WARNING Client Summary Bess L ADL Status Summary System Status Bedroom Exit Potential Bathroom Fall Medication Activity Night Bathroom Visits Meal Preparation Room Temperature Bathroom Visits Motion Thro
19. an alert to the caregiver Figure 14 Client Summary screen showing red activity alert ee ee baat si You can view the hour by hour details of her day Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 49 of 100 Intel GE Care Innovations QuietCare System User Manual Figure 15 Overview of resident s next day activity Ad Cliente Janet Emerson Lebeaux Activity Index Tuesday O7 Sep 2010 s of 10009 am on Wednesday 06 Seo 2010 Activity Index 22 for Tuesday 07 Sep 2010 o R d Too lithe actraty i Cal Janet Emerson LeDeaiw si horme coniact the doctor i opiigpnate Date i Tim Sensor Events Tuesday Sep 07 2010 1700 AM 0 Tuesday Sep 07 2010 01 00 AM Di Sep 07 2010 0200 AM ii Sep 07 2010 03200 AM of Sep 07 2010 04 00 AM Sep 07 2010 05200 AM Sep 07 2010 06 00 AM Sep 07 2010 oTa AM Sep 07 2010 08 00 AM Sep 07 2010 09 00 AM Sep 07 2010 10 00 AM Sep 07 2010 11 00 AM Sap 07 2010 12500 PM Sep 07 2010 01 00 PM Sep 07 2010 2 00 PM Sep 07 2010 03200 PM Sap 07 2010 04 00 PM Sep 07 2010 05 00 PM Sep 07 2010 06 00 PM Sep 07 2010 7 00 PM Sep 07 2010 08 00 PM Sep 07 2010 9 00 PM Sep 07 2010 1000 PM Tuesday Sep 07 2010 1100 PM ab oh Co ic isl a A Haea I i k i Olalla oe m lick here to wew realtimerdetaled achhiy for Tuesday 07 2010 And click the link to see real time detailed data Figure 16 Resident s real time detailed data for the next
20. data however system specific alerts might vary and will be noted as such in this manual QuietCare Dial up Components What QuietCare Dial up looks like Motion sensors send data to the antenna on the base station The base station sends information through the resident s telephone line to the computer that analyzes the motion data An antenna on the base station also measures room temperature The base station gets power from an AC adaptor plugged into a wall outlet Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 13 of 100 Intel GE Care Innovations QuietCare System User Manual QuietCare Dial up includes the following components Component What it Does Off site central server Collects and analyzes data sent from a resident s room and identifies potential urgent situations and noteworthy changes in a resident s routines Should incoming data signal a potentially urgent condition the server sends alerts to designated staff via pager or computer generated voice message Potential emerging problems are reported to your community s secure QuietCare web database Access your community s information and reports via any computer with internet capability and current browser software A computer is not part of QuietCare equipment Base station and Transmits data from motion sensors to the off site central server over antenna a toll free line The antenna unit also collects temperatu
21. day s activity The graph shows that the resident remained in her apartment for almost the entire day and scarcely moved around There was no motion through the door until 2 00 P M At 6 40 P M someone entered her apartment and there was no activity for about 30 minutes Possibly a staff member entered the apartment and helped the resident to dinner There was no motion through the door until about 7 10 P M presumably the staff member leaving The day s last activity occurred at about 9 30 P M in the living room The resident spent most of the next day in the living room rather than going to her bed Often people who are not feeling well are more comfortable resting in a chair than lying down It is also notable that the length and frequency of the resident s bathroom visits are lower than normal The contrast between the two days is dramatic On the first day the resident was active and out of the apartment On the next she appeared lethargic and may not have eaten breakfast or lunch Her decline in bathroom visits may indicate fluid retention Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 50 of 100 Intel GE Care Innovations QuietCare System User Manual Night Bathroom Visits This report indicates total number of bathroom visits between 12 A M and 6 A M A significant change in the number of bathroom visits triggers an alert Nighttime Bathr
22. found Room Temperature iT F Bathroom Visite Leta yeilendany FF Mioion Motion Through Door Through Door yeclenday Motion Through Door at night Warder MIA Date Siart Time Duration Fn Dez 12 2008 2 34am mi Fri Dec 12 2008 05 13am lt I min ae Fri De 12 2008 04 14am lt 1 imin Hight Motion WA Client Settings imel Vacation Away Rerewa I days of daia S hauls pag of actrety chai for details Click 7 Days of Data at the bottom of the screen to see the resident s normal activity patterns In the following resident s case the Week Overview shows that bathroom visits of this frequency are not normal for her Figure 18 Week overview of resident s night time bathroom visit activity Client Betty Week Overview Sat Sun Mon Tie Wed Thu Fri 06 Dec Of Dee w Dec 04 Dec 10 Dee 11 Dee 1 Dec eee ogs 05 g yi 06 41 08 05 o Possible Bathroom Fall a ei Activity Index Night Time Bathroom Visits Room Temperature Bathroom Visits Motion Through Door Select other time period Cument The resident s activity chart for the night of 12 December shows a pattern of frequent trips in and out of the bedroom and trips to the bathroom between 1 30 A M and 7 00 A M Her sleep disruption during that night may be a symptom of a problem that requires attention Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 52 of 100 Intel GE Care Innovations QuietCare System User Manua
23. hour period beginning from the time the report is generated For example if at 10 30 A M Monday the user requests temperature data for one day the report will cover the period beginning at 12 30 A M on Sunday In the following example the user requested information about instances where temperatures might indicate excessive cooling for one day Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 76 of 100 Intel GE Care Innovations QuietCare System User Manual Figure 43 Energy usage report Energy Usage Report Groups Report Type Cooling Usage Cooling Threshold 65 degrees F i Pine Crest Memory Time Period 1 Day Heating Threshold 68 degrees F gt Pine Crest Care Suites W Pine Crest Assisted Living Create Report Energy Usage for The report shows that over the previous 24 hours temperatures in four apartments were lower than 65 The report identifies the residents and how often the low temperatures were noted Four times in the previous week the temperature in Sally M s apartment was below the established threshold In two cases the temperatures in apartments were low enough to trigger ADL low temperature alerts based on the two clients individualized settings Cooling usage thresholds can be set between 65 F and 75 F heating usage thresholds can be set between 68 F and 82 F To view details on when the low temperature alerts occurred click on the res
24. i NOTIFICATION All Clients Anne Brown Activity Index Thursday 01 Sep 2011 As of 01 18 pm on Friday 02 Sep 2011 Activity Index 126 for Thursday 01 Sep 2011 Green Was active in the normal range over the past 24 hours Date Time Sensor Events Thursday Sep 01 2011 12 00 AM 82 E Thursday Sep 01 2011 01 00 AM 0 Thursday Sep 01 2011 02 00 AM Thursday Sep 01 2011 03 00 AM Thursday Sep 01 2011 04 00 AM Thursday Sep 01 2011 05 00 AM y Sep 01 2011 06 00 AM y Sep 01 2011 07 00 AM y Sep 01 2011 08 00 AM y Sep 01 2011 09 00 AM y Sep 01 2011 10 00 AM aly sia Sep 01 2011 09 00 PM Sep 01 2011 10 00 PM y Sep 01 2011 11 00 PM Click here to wiew real time detailed activity for Thursday 01 Sep 2011 Document DHF 3734 Revision 1 0 Heip Logout Effective January 29 2012 Page 48 of 100 Intel GE Care Innovations QuietCare System User Manual The link at the bottom of the screen displays real time detailed data Figure 13 Real time detailed data for the resident s activity during September 1 2011 iki The detailed graph shows that she spent most of the morning between the living room bedroom and bathroom She left the residence at about 11 30 A M and returned at around 4 30 P M She left her apartment again at around 6 30 P M and returned shortly thereafter At 11 30 P M she retired to bed The next day the resident s activity level dropped significantly triggering
25. onenaeneaaes 7 cautions and VV AMIGO Sse std tesco ted actors S E es seaecarauietaedoa he eiouenanamesasasedeseneese T FON COUNELC ARC OKS asr A A E E 11 FOUS OFE CUS eaae E E E sais aa E ecto iage ie eunee seca stannic esse 12 ECO FENG COMMON SCS ssassn anan EAER 13 QuietCare Dial up and QuietCare Networked SystemMs ccccccsecccessecceceeeeeeeeeceeseeeeesaeeetanes 13 QuietC are Dial Up COMPONEIMS issiria aa Ta 13 About the QuietCare Dial Up Base Station cc ccccccceceseeeeeeeeeeeeeeeeeeeeeeeeeeseeeseeeseeseeeeeseeneees 14 QuietCare Networked COMPONe ns ccccecccececeeeseeceeeceeeeeeeceeeeeeeeeeeteeeeaeeeeeeeeeaeeeseeteeteeteeeteenes 16 About Motion SENSOMS wciiasisies ro ciecssaniecnncenescannenatunadens tdi tnciiueunsiesaveansredteiamerandieadecisbnenciensiiadiedaedunendatuestiiuecawedesearens 17 QuietCare Dial up SENSOSS ccccccccceecceneeceeeteneenecetaneeseeeeaneeceeeeaseeteneeaueeteeeeeeeneeetaneeteneeaneeesaeees 18 QuietCare Networked Sensors cccccccsesccccseeeceeeseeecceeceeeceeeceeeeceesaeeseeseeeeeeseeaeeeeesaeeeeessaeeeeeteeas 18 Logging in to the QuietCare Website cece ceccceccceeeceeeeceeeeeeeeseeeseeeeseeeseeeeseeeseeessueeseeessnesseeesaeeeseeees 19 Wepsite ACCESS 6 0 cee ee ee ee ee eee eee 19 VIS O PCC C SS aroni E E ests cats ea elon tere oe E mae Selanne meer eines eneetes 20 Group Summary Page Overview cccccccceececseecee
26. outlet controlled by a wall switch If the QuietCare base station AC adapter is plugged into a switched outlet it will not function when the switch is turned off Please inform QuietCare installers if any such outlets exist If you observe a QuietCare base station AC adapter plugged into a switch controlled outlet move it to a non switched outlet in the same vicinity Contact Care Innovations QuietCare Support if assistance is required Antenna The antenna base also monitors the temperature in the room where it is located It is important to locate the antenna away from heating cooling vents and in a position where it will not be exposed to direct sunlight A CAUTION Facility server information e Lithium Battery warning Danger of explosion if battery is incorrectly replaced Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 7 of 100 Intel GE Care Innovations QuietCare System User Manual A CAUTION Document DHF 3734 Revision 1 0 Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries following manufacturer s instructions Disconnection from Telecommunications Network modem warning Disconnect from the Telecommunication Network prior to opening the top cover for service Power Supply information The power supply included with the Care Innovations Facility Server is 100 240Vac 50 60Hz input 12VDC 5A 60W maximum output If
27. password the user is taken to the website page they were attempting to access If upon viewing the page you are unable to access other pages click Logout to completely log out of the QuietCare site and then log in again NOTE Due to the automatic periodic update of client motion data if an automatic logoff occurs while a user is on the Group Summary screen the system may automatically redirect the user to the login screen When the user re enters their login credentials the application returns to the Group Summary screen Levels of Access The type of login assigned to you determines the reports you can access and the types of information you can view This section summarizes important distinctions to be aware of regarding login permissions A user assigned the Institution Manager role can do the following e View the Energy Usage report e View the Caregiver Logins report e Test pagers e Review alerts for the entire institution e Access the Institutions Update form to change group and institution settings A user who is not assigned an Institution Manager status can do the following e Review all alerts for the entire institution e Change resident settings e Send atest page from the Client Summary page Group Summary Page Overview The group summary screen that appears after you log in to your website provides a current status overview of all residents monitored by your community s QuietCare system From this page you can ac
28. raw events data right around that time Client ID 7295 Start time yyyy mm dd hh mm End time yyyy mm dd hh mm Search The report data appears Latest actions before window Sensor Last event 6 2011 02 02 12 31 29 00 4 2011 02 02 22 18 39 00 0O 2011 02 02 22 19 28 00 10 2011 02 02 22 37 01 00 12 2011 02 02 23 07 47 00 17 2011 02 02 23 33 28 00 18 2011 02 02 23 53 26 00 Detail list of events during window Next actions after window Sensor Next event 17 2011 07 18 23 01 22 00 12 2011 07 18 23 01 26 00 10 2011 07 18 23 23 15 00 6 2011 07 19 01 28 12 00 18 2011 07 19 01 28 13 00 0 2011 07 19 01 48 58 00 4 2011 07 19 06 12 48 00 For assistance with this feature contact Care Innovations Customer Support Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 33 of 100 Intel GE Care Innovations QuietCare System User Manual Resident Reports QuietCare establishes norms for the daily activity patterns of the residents it monitors Alert reports generated by the system indicate changes or deviations from established norms that may signal potential problems Urgent alerts are reported to assigned caregivers via pager or activated voice notifications to enable immediate response Non urgent alerts may not require immediate caregiver attention but do indicate a disruption in a resident s normal activity pattern Exact timing of the alert delivery depends on each resident s indi
29. the power supply needs replacement replace with AC adapter model FSP060 DBAB1 Sensor information QuietCare sensors are positioned in a specific manner and should not be readjusted without consulting your QuietCare representative Changes to a resident s room following the installation of QuietCare may also impact on the system s functionality When planning or implementing structural modifications painting the room or adding or relocating furniture please contact your Care Innovations Customer Service Representative Sensors can be knocked out of alignment or out of their brackets completely by accidental bumps or attempts to use the sensor as a handhold Residents could be injured by empty brackets or by an attempt to grab a sensor Residents should be instructed to avoid bumping into or grabbing sensors or sensor brackets Although a sensor event can report that the medication box was opened it should not be considered verification that the medication or the correct medication dose was taken When a resident who has a special sensor configuration such as night motion medication access or meal prep is relocated within the community it is essential that a Customer Service Representative be contacted to assure continuity of these services Effective January 29 2012 Page 8 of 100 A WARNING A WARNING A WARNING A CAUTION Document DHF 3734 Revision 1 0 Intel GE Care Innovations
30. 01108 19AM Thu Sep 15 2011 08 20AM Thu Sep 15 201108 26AM Thu Sep 15 201108 27AM Thu Sep 15 201109 00AM Thu Sep 15 2011 11 59AM Thu Sep 15 201112 21PM Thu Sep 15 2011 12 46PM Thu Sep 15 2011 12 48PM _ Thu Sep 15 201102 28PM al Arrow 1 A red Possible Bathroom Fall alert is shown Arrow 2 Time of the alert is indicated Arrow 3 Next motion through door might indicate caregiver response Effective January 29 2012 Page 42 of 100 Intel GE Care Innovations QuietCare System User Manual Click Activity Chart on the resident s Client Summary screen to see a near real time graphical representation of events over the past 15 hours from midnight to just past 3 pm The height of the blue bars and the index numbers above them indicate a high level of activity Arrow 1 Scheduled caregiver bed checks Arrow 2 Might be Caregiver response to Possible Bathroom Fall alert Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 43 of 100 Intel GE Care Innovations QuietCare System User Manual Medication Management To help ensure that residents on medication regimens adhere to them QuietCare can detect when and how often a resident accesses his or her medication storage area The caregiver can correlate this information with knowledge of the resident s medication schedule to gain insights into their compliance and the potential need for medication management services WA
31. 05 1410 05 28 10 08 11 10 08 25 10 Average of 2 Week Period Ending Janet s graph shows a generally stable pattern of overall activity meal prep events per day and bathroom visits per night until May 28th when a steep decline in the percentage of night bathroom visits is shown Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 61 of 100 Intel GE Care Innovations QuietCare System User Manual Review 7 Days of Data for a Resident To see seven days of data for a specific resident click Review 7 Days of Data at the bottom of the resident s Summary page An overview page of the past week s activity appears To select a different seven day period click the drop down menu You can specify any seven day period within two months prior to the current date Figure 30 Overview of activity for the past week As of 01 18PM on Friday 02 Sep 2011 Client Anne Brown Week Overview Sat Sun We h Fri 2f Aug 28 Aug 29 Aug 10 A 31 A 1 Se 0 Sep 06 05 07 01 06 34 AM Bedroom Exit y fi 3 Possible Bathroom Fall Medication Activity Index Night Time Bathroom Visits Room Temperature Bathroom Visits Motion Through Door Wander Select other time period Current Aug 22 Aug 26 Aug 15 Aug 21 a Aug 08 Aug 14 Enter the period start dati Aug 01 Aug 07 25 Jul 31 Jul 16 Jul 24 Jul 11 Jul 17 Jul 04 Jul 10 Document DHF 3734 Effective January 29 2012 Revision 1 0 P
32. 08 31 13 46 09 00 Bedroom Sensor 6 2011 08 31 13 47 11 00 Living Area 10 2011 08 31 13 50 22 00 Door Motion Sensor 17 2011 08 31 13 50 32 00 Note that the client s unit may not have dialed in for the past 2 hours or even longer under conditions of phone line problems etc See sensor ESN history for this unit This is best source for sensors configured for this unit Click here for heartbeat data Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 97 of 100 Intel GE Care Innovations QuietCare System User Manual Cleaning Basics QuietCare components should be cleaned regularly to help ensure proper function Base Station for QuietCare Dial up To clean the base station display and exterior use a dry soft cloth or a cloth dampened with tap water and a mild detergent Never use alcohol benzene thinner or other harsh chemicals to clean the display or other components To clean the base station keypad use a soft cloth or a cloth dampened with tap water An antibacterial or antiseptic solution such as brand name Virocide may also be used Sensors No special service is required to clean sensors Facility maintenance may elect to use this opportunity to change the batteries in the sensors thereby insuring maximum life expectancy of the batteries in the sensor units Relocation Return If the QuietCare system is removed from the residence the equipment should be wiped down with a germicidal a
33. 3734 Effective January 29 2012 Revision 1 0 Page 6 of 100 Intel GE Care Innovations QuietCare System User Manual Indications for Use QuietCare is intended for use in monitoring the environmental conditions and activity motion of an individual living in a senior housing community QuietCare recognizes and monitors certain patterns of activity including but not limited to bathroom and bedroom activity residence entry exit and interaction with food and medication storage areas Caregivers are provided with information and notifications about the occurrence of and changes in these monitored activity patterns and environmental conditions Noteworthy occurrences and changes are communicated to caregivers through direct notification pager voice alert email as well as a secure Internet website Data from QuietCare should not be relied on as medical advice or clinical diagnosis Caregivers should always rely on licensed medical professionals in making all health decisions and use the information provided by QuietCare as a resource in that process Caregivers should not rely solely on the use of QuietCare for care management of clients residents Caregivers should use standard care practices established within their care organization to ensure the safety and wellness of senior clients residents Cautions and Warnings A CAUTION Base station information The QuietCare base station AC adapter must not be plugged into an
34. 52 PegayS Possible Bathroom Fall 218 8348 Florence S Possible Bathroom Fall 218 9055 HelenL Wander 218 8344 Helen CurtisDonna Wander Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 75 of 100 Intel GE Care Innovations QuietCare System User Manual Energy Usage Report This Energy Usage report provides administrators with data on energy usage in their community The report shows when a residents apartment or room has excessively high or low temperature which indicates that a resident may be setting the heat or A C at a higher or lower level than needed With this information administrators can initiate steps to help reduce energy use and associated costs Energy Usage reports can be accessed only by AL administrators and their authorized designees Complete the following steps to create a report 1 Click Energy Usage on the QuietCare Reports page 2 Select one or more groups within your community 3 Select a Report Type e Cooling Usage e Heating Usage e Cooling and Heating Usage 4 Select a Temperature Threshold from the drop down menu e For a cooling usage report set only the cooling threshold temperature e For a heating usage report set only the heating threshold temperature e For a combined cooling and heating report set both cooling and heating threshold temperatures 5 Select the time period to cover e 1 Day e 3 Days e 1 Week e 2 Weeks Each day covers the temperature for the 24
35. ATIONS TERMS AND CONDITIONS OF SALE CARE INNOVATIONS ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY RELATING TO THE SALE OR USE OF THE QUIETCARE SYSTEM INCLUDING WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE MERCHANTABILITY OR INFRINGEMENT OF ANY THIRD PARTY INTELLECTUAL PROPERTY RIGHTS Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 2 of 100 Intel GE Care Innovations QuietCare System User Manual Copyright 2011 Intel GE Care Innovations LLC All rights reserved Care Innovations the Care Innovations logo and the Caring Icon logo are trademarks of Intel GE Care Innovations LLC QuietCare is a registered trademark of Intel GE Care Innovations LLC Intel and the Intel corporate logo are trademarks of Intel Corporation in the United States and or other countries used under license GE and the GE Monogram are trademarks of General Electric Company in the United States and or other countries used under license All other third party trademarks are the properties of their respective owners Manufacturer Intel GE Care Innovations LLC 3721 Douglas Blvd Suite 100 Roseville CA 95661 Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 3 of 100 Intel GE Care Innovations QuietCare System User Manual Contents Go 9 5 9 O E eee A EEA A I E ee ee E A E eee ee eee 4 EIT NS TO WIS see esc sec ape eee een adc ein etn E Cod antes eae aac arlpeastasie ee
36. Caregiver Pager Cell Phone Preferences to call up the edit screen care innovations QuietCare Set Activate Voice Alert Phone Number for Caregiver Enter the phone number to use for voice alerts Voice alert phone number Use phone number 2 Enter your cell phone number Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 84 of 100 Intel GE Care Innovations QuietCare System User Manual 3 Click Use Phone Number to activate To set your pager address directly 1 Click Set Pager Directly to call up the pager input screen carei novations QuietCare Set Activate Pager Cellphone for Caregiver If you wish to have text alerts sent to your mobile phone enter update your mobile phone number below and pick your provider Cell phone number 212 555 EF 1212 None Carrier provider Select One x Or if you wish to set your pager address directly click here Set pager directly 2 Enter your pager email address 3 Click Use Pager to activate To set or activate a voice alert phone number 1 Click Set Edit Test Caregiver Voice Alert Preferences to call up the Voice alert input screen CEAT GC AS Set Activate Voice Alert Phone Number for Caregiver Enter the phone number to use for voice alerts Voice alert phone number Use phone number 2 Enter the phone number where you wish voice alerts to go 3 Click Use Ph
37. Current Status Resident Matus a Bety Roben Clarki02 amp Cathy Davis 403 11 07AM David Edwards 104 oe Ella Francis 105 12 12PM 12 02PM 10 45AM Renew Alerts Actions or Motion Through Door or Client Nonms Reports for Group Pine Crest Village Review Alerts Actions for Institution Pine Crest Village l Door Room Client Meds Meals Activity Wisi Motion Temp Settings oe no Fran German 106 Greta Holder 107 Hanna Ireland lrene Jacobs Anne Brown Test Pagers for Pine Crest Village Change your password email or your notification options 2 The Resident Addition Form appears Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 23 of 100 Intel GE Care Innovations QuietCare System User Manual care innovations QuietCare Resident Addition Form Help Log out Pine Crest Village T Motion Through Door L Meal Prep Medication E Wander Enter the following information Enter the resident s first name in the First Name field Enter the resident s last name in the Last Name field Enter the resident s move in date in the Date of Move field Enter the resident s room number in the Moving into Room field oa Oo ow Enter the serial number on the bottom of the base station if you are using QuietCare Dial up Leave this field blank if you are using QuietCare Networked f Select the caregiver group to which the new resident is assigned g Select each feature
38. RNING Although a sensor event can report that the medication box was opened it should not be considered verification that the medication or the correct medication dose was taken 1 Click the resident s name 1 to access details A gray dot in the Meds column indicates that QuietCare is monitoring the resident for medication management purposes HELP Bechet 04 41 PM on Tue Jan 06 2009 Current StatusShow only clients withfred vellow alert i Night Bathroom Door Room Client Resident i F Meds Meals Actjfity Bath Visits Motion Temp Settings Winifred S Diane R Jean deL rances fi Angela C Larry M The resident s Summary screen shows that she had 7 medication events yesterday Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 44 of 100 Intel GE Care Innovations QuietCare System User Manual t Claent Summary Franges M ihe gi GE MRLE a Pies T ie Ha a gd Ier aamn Yade Tyre HPI Fis prebdoers elected l E e tion diecie sas ian Tms Derai irnam ull bi A birik li bee Dee hapi y Fa rae bother ves mi bed Farini Mhae F adil eo Fed eT Ha Sh eed es a T aie gla que yee oo Boj irn eo Ve Pe Peel iape bie bee Hy High Maria ee Wi Pi camee ARa ei Lies Prapa ea Pis ep cord eed Meter Thh Cer H righ Pem errega naam Tr Cia Dari Te Da Dahr een an P Brege etn priri Ta r SH is 51m Lidice liamh Liem Li Siaram temah ea a rrr iit ee ELES iira RAA Hagra Wena We heni Sotings od Vaaia pee Ptah a
39. Through Door As of 08 46 am on Friday 02 Sep 2011 Motion Through Door Events for the Last 7 Days e Indicates number of times anyone passed through the door e This could indicate activity by the client a staff member or a visitor Date Thu 01 Sep 2011 Wed 31 Aug 2011 Mon 29 Aug 2011 Sun 28 Aug 2011 Sat 27 Aug 2011 Number of Events MMMMMMMMMMMMMM MMMM a AE AE A AE AE AE AE AE AE AC AE AC AC MMMM MMMM MMMM MMMM MMMM MMMM MAMM MAMM MMMM MMMM MAMM MMMM MAMM MAMM TACA MMMM MMMM MMMM EECCA MMMM MMMM KAAKAA KAAKAA KKK KE KAK KAKAA MRK KEIKA KIKK KAKA KERR KAKKAR KK RAKE KERR RRR KEKE KAAKAA ARR KEKE KAAKAA RRR KERR AERA KAAKAA KAAKAA KAAKAKAK RAKE KAAKAA KKKA K KK KAKAA KAAKAA eRe K eat eat eat eat KI K K Motion Through Door for Friday 02 Sep 2011 Date Fri Sep 02 2011 Fri Sep 02 2011 Fri Sep 02 2011 Fri Sep 02 2011 Fri Sep 02 2011 Fri Sep 02 2011 Fri Sep 02 2011 Document DHF 3734 Revision 1 0 Start Time Duration 8 34 AM lt 1 minute 7 10 AM lt 1 minute 6 29 AM 1 minute 6 28 AM 1 minute 6 26 AM 1 minute 6 25 AM lt 1 minute 4 21 AM lt 1 minute Help Logout Effective January 29 2012 Page 58 of 100 Intel GE Care Innovations QuietCare System User Manual Wander Alert The optional Wander alert category checks motion in and out of the residence door coupled with a lack of activity within the residence for 45 secon
40. You may be contacted through a provided Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 98 of 100 Intel GE Care Innovations QuietCare System User Manual email address to inform you of service needs that require attention e Phone call from a Care Innovations QuietCare Support If there is an issue that may cause the system to collect bad data or that places a resident in danger your QuietCare representative may call a provided phone number to help resolve the issue quickly Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 99 of 100 careGnnovations an Intel GE company Copyright 2011 Intel GE Care Innovations LLC All rights reserved Care Innovations the Care Innovations logo and the Caring Icon logo are trademarks of Intel GE Care Innovations LLC QuietCare is a registered trademark of Intel GE Care Innovations LLC Intel and the Intel corporate logo are trademarks of Intel Corporation in the United States and or other countries used under license GE and the GE Monogram are trademarks of General Electric Company in the United States and or other countries used under license All other third party trademarks are the properties of their respective owners x DH GOO3 5 3 00 1
41. a resident changes rooms complete the following steps to notify the QuietCare database so that norms established for the resident will follow to the new room Note that QuietCare settings for the resident will also carry over with the room change 1 Click the dot in the Client Settings column that corresponds to the resident In the following Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 29 of 100 Intel GE Care Innovations QuietCare System User Manual example the caregiver is changing settings for Anne Brown as indicated by the red box careGnnovations an Intel GE company QuietCare Welcome AL Coordinator of Pine Crest Village Help Logout Current Status Resident Status Betty Robert Clark102 Cathy Davis 103 David Edwards 104 Ella Francis 105 Fran German Greta Holder Hanna Ireland irene Jacobs 109 Jessie King 110 Anne Brown 150 01 49 PM on Wed Aug 31 2011 Room Client oe aS Night Bathroom Ba Door Visits Motion Temp Settings KERKKO 0 0 0 00 0 0000 eseeoe0ade0oe0ee90 es eeoe0de ee eeoe2oeooe S00 amp eeeceeceeee e e eeceeeee KKR jale oloje ojojo jojo Rewiew Alerts Actions or Motion Through Door or Client Norms Reports for Group Pine Crest Village Review Alerts Actions for Institution Pine Crest Village Test Pagers for Pine Crest Village Change your password email or your notification options Add a new resident 2 Click Notify Qu
42. age 62 of 100 Intel GE Care Innovations QuietCare System User Manual View an Hourly Report for a Resident Click See Hourly Report at the bottom of the Client Summary page to see an hour by hour report of that resident s activity for the day If you view data for a date prior to today s date an Activity Index percentage also appears to indicate overall activity compared to their normal activity level In the following example Anne Brown was 26 more active than usual on the date selected Figure 31 Hour by hour index of resident activity careCinnovations Ou ietC A re Welcome AL Coordinator of Pine Crest Village Help Logout All Clierts Anne Brown Activity Index Thursday 01 Sep 2011 Anne Brown Client ID 7295 As of 01 18 pm cn Frday 02 Sep 2011 S CLIENT PROFILE ee Activity Index 126 for Thursday 01 Sep 2011 ALERT SETTINGS VACATION Green 5 NOTIFICATION Was active in the normal range ever the past 24 hours Date Time Sensor Events Thursda 01 2011 12 00 AM Thursday Sep 01 2011 10 00 AM 137 C Thursday Sep 01 2011 11 00 AM 134 M Thursda 01 2011 12 00 PM 216 M sep U1 2011 01 00 PM 1B 01 2011 02 00 PM 140 M Thursday Sep 01 2011 06 00 PM 0 Thursday Sep 01 2011 07 00 PM 46 E Sep 01 2011 03 00 PM 42 E Cick rere to view ealtime detailed activity for Thursday 01 Sep 2011 Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 63 of 100 Intel GE Care Innovatio
43. ast Dialin Time Neo problems detected 2011 09 01 15 26 22 4pm pm 6 Document DHF 3734 Revision 1 0 pm 12am Dialin Frequency 12am 4am dam fam 5 Dialin Alert History No alets recorded in the past week am 12pm 6 5 12pm now Effective January 29 2012 Page 40 of 100 Intel GE Care Innovations QuietCare System User Manual Bedroom Exit Report This report indicates when the resident exited the bedroom in the morning An alert is sent to the caregiver if the resident does not exit their bedroom by 10 A M In the following example a red dot indicates that the resident exited the bedroom later than normal ADL Status Summary Client Summary Eleanor P As of 10 10AM on Thursday 18 Dec 2008 Night Bathroom Visits No problems Syrom San sakid Date Start Time Duration Was isten Thu Dec 18 2008 01 47am 3 mins peace frst Bedroom Exit snatlen evens was detected at 08 12am No suspected Potential Bathroom Fall falls 1 Medication No record found La Within the Activity expected range yesterday 1 Night Night Bathroom Visits Batiyoom Visa 2 last might 0 Meal Meal Preparation Preparation ents yesterday Room Temperature 75 F 3 4 5 Bathroom Bathroom Visits Visits yesterday 47 Motion Motion Through Door at nig Motion Through Door Through Door Date Start Time Duration Thu Dec 18 2008 01 47am Wander Thu Dec 18 2008 01 48am
44. ation box access times allows the caregiver to correlate this information with the resident s medication schedule to gain insights into regimen compliance Arrow 3 The resident accessed the medication box more often than usual Arrow 4 Click View next to the seven checked boxes to see the medication events screen showing what times of day the resident accessed her medication storage area example shown on next page This data allows you to ascertain if she is maintaining a regular medication regimen A slight deviation from an established pattern such as this Effective January 29 2012 Page 45 of 100 Intel GE Care Innovations QuietCare System User Manual going from 3 and 4 trips to the medication box to 7 may require investigation to help ensure that the resident maintains a consistent medication schedule Figure 10 A resident s medication events for Monday March 22 2011 T medication events for Monday 22 Mar 2011 Tht iaie gender data ust be ued in Conpasciion woth g detaded utderstanding of medications and ther dosage amounts and timing This infonmation should not be conned ab medical advice in army way Date Time Mon Mar 22 011 6 18 AM Mon Mar 22 01 1245 PE Miom Mar 2 017 1 45 PH Miom Mar 22 017 2 25 PM Won Mar 2 011 244 PH Mion Mar 22 01 4 11 PH Mom Mar 22 201 Tt Ph 3 On the resident s Summary screen click Seven Day Summary to show a history of her medication event
45. ator of Pine Crest Village Help Logout 07 49 PM on Wed Aug 31 2071 gt Current Status System Bedroom Night Bathroom Door Room Client Resident tatus Exit Activity Bath Visits Motion Temp Settings Betty Robert Clarkioz2 og Cathy Davis 103 11 07AM David Edwards 10 J Ella Francis 12 12PM 12 02PM 10 45AM amp Fran German Greta Holder Hanna Ireland irene Jacobs 103 Jessie King 110 Anne Brown 150 Rewew Alerts Actions or Motion Through Door or Client Norms Reports for Group Pine Crest Village Review Alerts Actions for Institution Pine Crest Village Test Pagers for Pine Crest Village Change your password email or your notification options Ad new resident NOTE QuietCare is not a substitute for your knowledge of your residents your care delivery system or your community s established protocols and procedures It is intended to provide supplemental information that may enable you to identify unmet needs enhance resident care and improve staff accountability Figure 8 Color Alert Levels Color Alert Description Normal activity for the resident based on past data A change in normal activity patterns indicating a potential problem A significant deviation from normal or a condition that may put the resident at risk or indicate potential distress Number of events in the category is reported but no alert value is assigned C Resident is not yet scheduled to exit bedroom Resid
46. careGrinovations QuietCare Intel GE Care Innovations QuietCare System User Manual Document DHF 3734 Revision 1 0 Effective January 29 2012 Intel GE Care Innovations QuietCare System User Manual Legal Notice Prior to using the Intel GE Care Innovations QuietCare system you should read this manual carefully including all safety instructions cautions and warnings The Care Innovations QuietCare system is intended for use in monitoring certain environmental conditions and activity patterns as indicated by changes in motion It is intended for use with an individual whose activities are being monitored by caregivers and who may reside in facilities such as senior housing communities The QuietCare system uses motion sensors network systems and computer systems to help detect movements at defined points inside a residence and collects data generated by various movements which are reflected as certain activities of daily living Noteworthy occurrences and changes in monitored activity patterns and environmental conditions are communicated to senior housing staff or other caregivers in the form of notifications referred to as Urgent Alerts and Alerts Urgent Alerts and Alerts are intended to provide additional information to caregivers however the QuietCare system is not an emergency response or alarm system Changes in activity patterns may indicate the need for intervention by senior housing staff or other care
47. cess data or settings for a specific resident data summaries for all residents using QuietCare and more Residents appearing on the Group Summary page can be arranged into specific groups such as Assisted Living Memory Care 2nd Floor etc Each of these groups can then be assigned to the caregivers authorized to view information on resident members of the group Upon installation a QuietCare representative will ask how you would like the Group Summary information grouped and assigned before the system is activated Colored dots in the category columns indicate the alert level for each resident for each category The grid and colored dot format is used in many reports generated by QuietCare See Color Alert Levels to determine what each color indicates Click Show Only Clients with Red Yellow Alerts next to the red arrow shown in the example that follows to see only those residents with alerts signifying a change or significant deviation from normal activity within the last 24 36 hours Note that when you initially access the report Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 20 of 100 Intel GE Care Innovations QuietCare System User Manual you will see today s indicators So for example a green dot might appear for today but if you view the detail for the resident red or yellow alerts might have occurred within the last 24 36 hours Group Summary Page careGnnovations QuietCare Welcome AL Coordin
48. ctivating In the following example the caregiver is deactivating Anne Brown s account as careGinovations QuietCare Welcome AL Coordinator of Pine Crest Village Heip Logout 01 49 PM on Wed Aug 31 2011 Current Status l Bedroom Bath Night Bathroom Door Room Client Resident Status Exit Ba Visits Motion Temp Settings Betty Robert Clark102 Cathy Davis 103 11 07AM David Edwards 104 B Ella Francis 12 12PM 12 02PM 10 45AM e Rewiew Alerts Actions or Motion Through Door or Client Norms Reports for Group Pine Crest Village Review Alerts Actions for Institution Pine Crest Village Test Pagers for Pine Crest Village Fran German Greta Holder Hanna Ireland lrene Jacobs lessie Ki Anne Brown 150 ARARKEN m CALA A E E JA e ceeo00e0e0e00e0e0 0 e e0000080 ee2eoe0e 008 ARARKEN Change your password email or your notification options Add a new residen indicated by the red box 2 Click Notify QuietCare of Client Deactivation on the left side of the screen as indicated by the red box in the following example careCinnovations QuietCare Edit Account Enter any changes then click Update Vacation Away First Name Anne Last Name Brown Set client Vacation Away Sex F v Change _ alert settings bathroom fall Time Zone US Eastern bedroom exit Country us f Telephone Home home Note also tell Monitoring Center if applic sbula Room 150 only when multip
49. d 61 trend _ snow False awake by 10 7296 Betty Robert Clark None 2 U5 Ea might motion wancer Cal ee roomtemp low red 61 trend _ snow False awake by 11 7296 Betty Robert i 2011 06 23 Clark None 1 09 00 00 00 2011 06 24 16 00 00 00 US East Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 74 of 100 Intel GE Care Innovations QuietCare System User Manual Click Summary at the top of the View Alerts screen to see 7 and 30 day summaries by client showing records with more than 1 alert Figure 42 7 and 30 day institution wide alert summary screen members Summary of alerts Summary of red alerts for last 7 days by client excluding dial in showing only records with more than 1 alert Institution_id Client_id Name ADL 218 8352 PegayS Night Motion 218 9014 FrancesP Night Motion 218 8357 Edward Y Possible Bathroom Fall 218 8354 LoiswW Possible Bathroom Fall 218 8352 Pegays Possible Bathroom Fall 218 9055 Helen Wander 218 9014 FrancesP Wander 218 8350 SophieG Possible Bathroom Fall 218 8348 Florence S Possible Bathroom Fall 218 8344 HelenCcC Wander 218 8649 Theresac Possible Bathroom Fall 218 9014 FrancesP Possible Bathroom Fall NNW WW Ww Ww Ww Summary of red alerts for last 30 days by client excluding dial in showing only records with more than 1 alert Institution_id Client_id Name ADL 218 8352 PegayS Night Motion 218 8357 Edward Y Possible Bathroom Fall 218 83
50. d Alerts The following table describes Urgent Red alerts that can be generated by specific resident activity at any time of day or night seven days per week Alerts are sent in response to situations which a could be hazardous to the monitored person and or b require immediate response Urgent alerts are delivered as soon as possible after detection Features Details Possible Bathroom Fall If a resident has been in the bathroom continuously for a length of time that exceeds the user programmed limit an alert will be sent User options range from 15 to 90 minutes in 15 minute increments The default setting is one hour Late Bedroom Exit If a resident has not left their bedroom in the morning during the user established time period or wake up window an alert will be sent The default setting is 6 00 A M to 10 00 A M Any movement that constitutes a bedroom exit event must be within the wake up window However if a resident is up at 5 30 A M and leaves the apartment before 6 A M no activity would be detected in the residence during the wake up window and a bedroom exit alert would be sent Household Temperature If the household temperature is excessively hot or cold an alert is generated A high temperature alert is generated after 1 hour or more of high temperatures and a low temperature alert is sent after 3 hours If you are using QuietCare Dial up the dial in Document DHF 3734 Effective January 29 2012 Revis
51. ds If the resident opens the door and returns within 45 seconds no alert is sent The system determines a Wander event by sensing activity in the residence followed by a door sensing motion followed by at least 45 seconds default setting of no activity Time periods when this alert feature is active can be set via the Customize Client Configuration screen Call 1 855 885 CARE 2273 or email support careinnovations com for more information The default setting for Wander alert is Off but if installed on your QuietCare system it can be activated from the Customize Client Configuration screen A WARNING Ifa caregiver enters the apartment during the period of the day when Wander and or NightMotion conditions are monitored certain patterns of activity may trigger erroneous alerts A staff member entering the room may trigger an unsubstantiated Wander alert To view Wander alert data click the resident s name from the group summary screen to call up the Client Summary screen Figure 27 Client Summary screen An Arrow 1 aea The summary shows that the resident triggered 3 Wander alerts during the 2 time period set for monitoring Arrow 2 Date and start time of night time motion through the residence door Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 59 of 100 Intel GE Care Innovations QuietCare System User Manual Night Motion The optional Night Motion feature monitors if the resid
52. e Paging system disabled Document DHF 3734 Revision 1 0 Effective January 29 2012 Page 91 of 100 Intel GE Care Innovations QuietCare System User Manual What You See What It Means 1 System Recovery Alerts After a failure broadband networking is back will be sent Broadband network recovered 1 System Warning Alerts Primary AC power has failed UPS is running on battery will be sent backup Paging system is on battery power 1 System Recovery Alerts Primary AC power has recovered after a failure will be sent Paging system is back on normal line power 1 System Error Alerts still UPS battery has run down paging system will be up for only a sent but battery is critically few more minutes low 1 System Error Alerts UPS battery is completely dead system is shutting down stopped Paging system is being shut down due to power outage Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 92 of 100 Intel GE Care Innovations QuietCare System User Manual Using Your Pager lt gt move cursor D preview message amp turn on off read message turn on light access function menu adjust date and time _ Press D Turn it on Press to preview messages eaa a message Press O to read a message Press oO to read the next message rl Press to find the message elete a message Press to read a message Press Ti to display functions Pres
53. e activity in the home Night Bathroom_ Indicates total number of bathroom visits between 12 A M Visits and 6 A M or for the specific timeframe entered for the resident Alerts are the result of significant changes in the number of bathroom visits Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 34 of 100 Intel GE Care Innovations QuietCare System User Manual Meal Preparation Indicates total number of kitchen meal events for a 24 hour period Alerts are the result of too few meals kitchen events Room Indicates the resident s room temperature is below or above Temperature a threshold you specify in their account settings Bathroom Visits Indicates the number of visits to the bathroom in a 24 hour period Daytime visits might represent non toileting activities On the detail page you see the time and duration of each bathroom event for the day Motion Through Shows the frequency of entrances and exits from residents Door apartments from midnight to midnight Wander An alert might be triggered if e The resident leaves their home for 5 minutes e A visitor caregiver leaves the home while the resident is asleep Night Motion An alert might be triggered if e The resident is getting out of bed at night e Staff fully enters the room during bed check Client Settings Client Alert Settings allow you to customize a resident s activity and alert configurations These are described in Changing a
54. ead and delete messages Importance of the Pager There are two ways QuietCare notifies facility staff of an urgent alert 1 Via alphanumeric pages to the QuietCare onsite pager transmitter required a new paging system will be installed 2 Auto voice telephone alerts These alerts must go to a telephone number that is answered by a person not an answering machine 24 hours a day 7 days a week QuietCare also allows you to receive urgent and non urgent alerts by email in conjunction with the pager and auto voice alerts For QuietCare users the pager is the system s primary method of communicating time sensitive alerts to direct care staff During QuietCare installation the range of the supplied pagers is tested throughout your community It is important that the pagers function 24 hours a day seven days a week Once the pagers are activated they should not be turned off The pagers should be tested daily Establish a daily pager testing protocol using the steps outlined in this section Replace the battery as soon as the Low Battery icon appears on the pager screen Pager alerts are also generated when the pager system is not functioning functioning on a limited basis or when full pager service is restored following a problem with the pager system In addition to pager alerts QuietCare can send a computer generated voice alert to a designated phone number NOTE New installations of QuietCare require a QuietCare Pager T
55. eauecauesauesaeesaesenseeseeesaes 44 Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 4 of 100 Intel GE Care Innovations QuietCare System User Manual PRC TINY REDO ee as attra A easiest tein beaded rane ot oot bet al feral ae Lane a ateneedee arias 47 Gh OF OW ACUVILY AIGINS says ttoue nice teeneunS atin at sent E a A i AaS 48 NiOntBaINOOMI VISIS earsna s aad eee daa ea 51 Nighttime Bathroom Visits Red Alert cccccceccecceeeceeeceeseeeceeeceeeeeeceeeceeeseeeseeesaeesaeesaeeeeeeeeesnaeess 51 Nighttime Bathroom Visits Yellow Alerts cccccccscccscceeeceeeceeeceeeceeesaeeseeeseeeseeeeaeeeeeseeeseussaeesanees 53 Meal Preparation REDO ernennen A E E a Mean we eraaeie 55 ROOM NEMPElaAlUle REDON sinna a a seacenieetasieanees 56 BANOO VIS aa ete tec E A E 57 Motion TAROUGM DOO rarei EE E Ea A cesaae 58 Wander Ale ese E a E 59 NION CMOUO Meeran E eececenmeneeeuredceneeeauennay 60 Trend SP ADIN crne a a a A 61 Review 7 Days of Data for a Resident cece cceccc cece eeeceeeeaeeeceeeeseeese cece eeseeeesaeeseeesseeesseeseeeeseeessaeeeges 62 VIEW an HoOurny Report Ora Resident vceccc22cc22 sce cheese en ee ated bac oe A 63 View Resident Activity Chart Details ccc ccccccecccsececeesee cece eeseeceseeeeeeeseeessueesaeeseuseseesageeseaeeseeeeas 64 Resident Population Reports ccccccccssccscceeceeceeesneteeceeececeeetaecseceeeceeeaeeceeceeesgeseeeeeeneeteeesseeeeeteeseeesaee
56. ececcecooce ecoeoeoeoasoeos o eeogoqqeqageqege 6 zt e6 e0e00006000 90 OOOO 6 e0600 0000 0 Review Alerts Actions or Motion Through Door or Client Norms Reports for Group Pine Crest Village Review Alerts Actions for Institution Pine Crest Village Test Pagers agers for Pine Crest Village Change your password email or your notification options Add a new resident 2 Click Test All on the Test Pagers screen careGnnovations QuietCare Logged in as AL Coordinator of Pine Crest Village Help Log Out Tal Test Pagers Caregiver Pager Groups 3 Verify with caregivers that the test messages were received A CAUTION If a pager does not receive the test message put a spare pager that has been put through the site protocol into service contact support careinnovations com or call 1 855 885 CARE 2273 Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 89 of 100 Intel GE Care Innovations QuietCare System User Manual Pager Alerts Summary Urgent Alerts Respond as Soon as Possible These alerts should be responded to immediately What You See 01 Chk Bathroom Rm 114 Stein In bathroom too long 01 Chk If Awake Rm 114 Stein May have slept late 01 Chk Room Temp Rm 114 Stein Apt too hot cold 01 Chk Wander Rm 114 Stein May have left apt 01 Chk out of bed Rm 114 Stein May have left bed 01 Chk base unit Rm 114 Stein May be unplugged or phone off hook 01
57. eeceneesececeueeseecaeeseuceseeeeaeeseeessueesaueesaeeseueesaeessnseseaes 20 Managing Resident ACCOUMIS a atescre ce crceerencotacneneeuceiecessacineeamne a aa E aE aE 23 Adding AT SSIS Moe ssrcetencccsorcteece sas a a E ESO 23 Changing a Resident s Alert SettingS cccccccccsecccsceceeeceeeeseeeeseceseeeeeeeseeeseacesegeesaeeseeeseneesaeeseneesaees 25 Notifying QuietCare if a Resident is on Vacation or Away ccccccceccceeceeeeeceeesaeeeseeeeseceseeesaneeseeeeaes 27 Removing a Resident s Vacation Setting cccccccccecccesceceeeceececeeeeeeeeseeseneesaeeseuseseeeseeeesaeeseeeeaaees 29 Notifying QuietCare When a Resident Changes ROOMS ccccssccceeeeeeeeceeeceeeeseeeseueesneesaueeaeeeseees 29 Deactivating a Resident ACCOUNT ccccceeccscecseeceecceeceeecceeceeesaeecseesseesaeesaeecuecauesauecauesaeesaeesaaeeseeesaes 31 Create an Event During Time Window RepOtlt cccccccceeccceecceeeecececeeeeeeeeeseeseeeseeceseeeeseeseeeseeeanees 32 PSS SIGS II IG DOINGS aee F E A E A E R 34 Accessing Resident IS SDC INS eaisetasec crete eet resenegesecenteacoceutecutc bensicoouuce ase ace ease e EE NE Eae Een 36 VS AUIS ISO Oates eee pce er sve T wegene satis es eects se ero peetec aac sarees e eee seceueeesesneeniantanhcoeaneees 40 Bedroom IG I OO E E ER E E E E 41 PANOM RIEK REDON aeea A A 42 Medication ManageMe nl cccccscccseccseccsecceecceecceeceuecauecauecauecaeecaeecaeecueeeueeeue
58. ent has left the bed and is moving around the apartment at night Night Motion requires a special sensor and the feature cannot be activated through your community s website For information about installing Night Motion call 1 855 885 CARE 2273 or email support careinnovations com The time period default is 8 00 P M to 8 00 A M for this category is programmable via the resident s Customize Client Configuration screen The default setting for Night Motion is Off Night Motion is designed for those residents who present a high fall risk or who need assistance with ambulation The resident for whom the summary screen in the following figure is shown has been identified as a high fall risk or as needing assistance transferring to and from her bed Figure 28 Client Summary screen Arrow 1 lient Summary Inez M As of 04 04PM on Thursday 18 Dec ADL Status Summary System Status Bedroom Exit Potential Bathroom Fall Medication Activity Night Bathroom Visits Meal Preparation Room Temperature Bathroom Visits Motion Through Door Wander Night Motion Client Settings Trend Graph Review 7 days of data No problems detected Left the bedroom at 06 57am today No suspected falls No record found Within the expected range yesterday 3 Night Bathroom Visits last night 0 Meal Preparation events 2 Night Motion alerts today ofile information inc Vacation Away View long term trend graph
59. ent has not yet left the bedroom but i is still within the established wakeup window time frame Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 21 of 100 Intel GE Care Innovations QuietCare System User Manual NOTE Urgent red alerts are sent to the assigned caregiver They are e Possible problem in bathroom e Late leaving bedroom e Temperature too high or too low e Wander optional feature e Night motion optional feature e Base station dial up issue QuietCare Dial up only e Router issue QuietCare Networked only e No data transferring QuietCare Dial up only Document DHF 3734 Revision 1 0 Effective January 29 2012 Page 22 of 100 Intel GE Care Innovations QuietCare System User Manual Managing Resident Accounts This section describes how to Add a new resident to QuietCare Set individual alert thresholds and settings Notify QuietCare if a resident is on vacation or awa Notify QuietCare if a resident changes rooms Deactivate a resident s account Create an Event During Time Window Report Adding a Resident Complete the following steps to add a resident to QuietCare 1 Click Add a New Resident at the bottom of the Group Summary page shown in the red box in the following example careGnnovations QOuietCare an intel GE company ulet are Welcome AL Coordinator of Pine Crest Village Help Logout 07 49 PM on Wed Aug 31 2011
60. es residents who may not be bathing or who may be bathing infrequently and might need encouragement or assistance A first step in using this report would be to define the length of a visit to the bathroom which in the user s professional judgment is consistent with the resident s bathing habits Reports may then be requested regarding the number of such occurrences in a specific time period This report enables the user to answer the question Over the last X days which of my residents had fewer than X bathroom visits lasting X minutes or more The answer to this question would provide a summary of residents who may not have bathed Figure 39 Bathing indicator report careGninovations QuietCare Logged in as AL Coordinator of Pine Crest Village Help Lag Out S Bathing Indicator Report Groups Time period SEN F Pine Crest Vilage chow clients with less than visits Length of visit 15 minutes Total Visits Number of Days Consistent With Bathing With Visits To generate a bathing indicator report Click Bathing Indicator on the QuietCare Reports page 2 Select one or more of the groups within your community that you wish to review you must select at least one group 3 Select the time period to cover 1 day 3 days 1 week 2 weeks 4 Enter the specific number and length of visits for each identified resident These are not drop down menus Any number and length of visits can be speci
61. esidents who may not be bathing and therefore might need encouragement or assistance Bathroom Risk By listing all individuals with Possible Bathroom Fall alerts and the average number of such alerts the reports can be used to allocate staff resources and to document the need for additional care levels Meal Preparation This feature lists all residents and the average number of meal preparation events per day midnight to midnight each had during the previous 7 day period midnight to midnight Medication Access For individuals with a medication sensor this report notes the total number of medication related events the number of times the resident was in the medication storage area during the previous 24 hours AM Bedroom Exit Lists all individuals who had a bedroom exit alert and the daily average of such events over a day period Motion Through Door For residents who are scheduled to have bed checks or assistance with toileting this report can indicate if such services were performed Wander optional This feature lists all clients programmed for the Wander alert Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 67 of 100 Intel GE Care Innovations QuietCare System User Manual Monitored Activity Details and the average number of such events each individual had Night Motion optional This feature lists all clients programmed for the Night Motion alert and the average number of such eve
62. ext motion through the door which might indicate caregiver response Humber Chescription 1 AM Bedroom Et Thu Dec 18 2008 08 11AM Mon Thu Dec 18 2008 01 47AM J Thu Dec 18 2008 08 14AM Thu Dec 13 2004 09 30AM Thu Dec 18 2004 01ATAM Thu Dec 18 7008 0140AN Thi Dee 18 2003 07518 Tha Dec 18 2006 06 12AM Thu Dee 18 7008 08 71AM Thu Dee 16 7003 05 25AM Tha Dec 18 200 09 39AM Thu Dec 18 7008 0944AM Effective January 29 2012 Page 47 of 100 Intel GE Care Innovations QuietCare System User Manual High or Low Activity Alerts Reports of a significant increase or decrease in a resident s level of activity from day to day can indicate a condition requiring medical attention Low activity alerts could mean that the resident e Might be ill e Experiences pain when attempting to move e Is sleeping more e ls depressed e ls spending more time out of the home High Activity alerts could mean that the resident e Might be ill e May be agitated or distressed e May be having difficulty sleeping e May have visitors in their home The following example indicates that the resident s level of activity for the day fell within the range established as normal for her Figure 12 Overview of residents activity for September 1 2011 care e a nnovations QUietCare Welcome AL Coordinator of Pine Crest Village Anne Brown Client ID 7295 a CLIENT PROFILE 2 ALERT SETTINGS i VACATION
63. fied 5 Click Create Report The following example shows a request for information about which residents had fewer than 3 Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 72 of 100 Intel GE Care Innovations QuietCare System User Manual visits to the bathroom lasting at least 15 minutes over the preceding 3 days In this case the user s premise was that if a resident had not spent 15 minutes in the bathroom it was unlikely that they had bathed Figure 40 Sample Bathing Indicator report settings Bathing Indicator Report Cips Time period 3Day Show chenta wath lees than 3 walt F Pine Crest Assisted Living Length of wat fis frnutes Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 73 of 100 Intel GE Care Innovations QuietCare System User Manual Review Alerts Actions for Institution Click Review Alerts Actions for Institution at the bottom of the Group summary page to view a summary of all alerts and actions generated by QuietCare for your community Figure 41 Institution wide Alerts Actions screen careXinnovations QuietCare View Alerts View Summary of alerts for insttution Action Time Start client Messaye Time Slarl Action Time End client es client Our Activity Time E Action Time Start serwer E server Action Tu End p ee Clark None E time zone string US Eastern night_motion_wancer_interval None roomtemp _ low re
64. g pagers If a pager does not receive the test message put a spare pager that has been put through the site protocol into service email support careinnovations com or call 1 855 885 CARE 2273 Effective January 29 2012 Page 9 of 100 Intel GE Care Innovations QuietCare System User Manual A CAUTION Do not to dispose of large amounts of alkaline batteries in a group Used batteries are often not completely dead Grouping used batteries together can bring live batteries into contact with each other which creates a safety risk Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 10 of 100 Intel GE Care Innovations QuietCare System User Manual How QuietCare Works The following diagram demonstrates how QuietCare components are placed and how they work together to monitor collect and respond to resident activity Note that item 3 shows sensors relaying activity data to a base station or router If you are using QuietCare Dial up sensors relay data to a base station if you are using a broadband connection sensors relay the data to a router For more information about the two types of systems see QuietCare Dial up and QuietCare Networked systems Figure 1 QuietCare Overview How QuietCare works Motion sensors are placed throughout residence to track resident activity sensors relay activity data to base station or router Document DHF 3734 Revision 1 0 Softwa
65. givers A WARNING THE QUIETCARE SYSTEM IS NOT AN EMERGENCY RESPONSE OR ALARM SYSTEM AND IS NOT INTENDED FOR PROVIDING MEDICAL CARE The QuietCare system is intended for use by caregivers using independent judgment and standard care practices established within their organizations Although the QuietCare System increases the information available to the staff of senior housing communities providing care for residents it is not a substitute for other standard or necessary care activities Data from the QuietCare system should not be relied on as medical advice or clinical diagnosis and the staff and management of senior housing communities should not depend solely on the QuietCare system to ensure resident safety Caregivers should always rely on licensed medical professionals in making all health decisions and to use the information provided by the QuietCare system solely as a resource in that process When operating as intended QuietCare is not designed to and cannot be relied on to detect all activity that may indicate a need for intervention Technical issues in sensors networks and computer systems may also result in occasional periods during which QuietCare is prevented from operating as intended and as a result changes in resident activity patterns may not be recognized or may not be reported in a timely manner Do not attempt to disassemble the QuietCare system or modify the devices in any way EXCEPT AS PROVIDED IN INTEL GE CARE INNOV
66. he bottom bracket Battery Disposal Alkaline batteries can be safely disposed of with normal household waste A CAUTION Do not to dispose of large amounts of alkaline batteries in a group Used batteries are often not completely dead Grouping used batteries together can bring live batteries into contact with each other which creates a safety risk Proven cost effective and environmentally safe recycling processes are not yet universally available for alkaline batteries Some communities offer recycling or collection of batteries contact your local government for disposal practices in your area Running a Sensor Check Click Latest Times Per Sensor on the residents Edit Account screen to view the last times the sensors were triggered prior to system check in If you do not see activity for one or more of the sensors contact your supervisor care innoyations QuietCare Latest time seen at each sensor This provides that latest time the client was seen at each sensor Note that ws RedundantSensors are combined so this is not a complete list of unique sensors Click through for the heart beat list for that a Data for this is only kept for a couple weeks so sensors that haven t recorded motion in that period will be skipped Latest sensors Sensor Last event Door Return Motion 18 2011 08 29 17 56 14 00 Living Room Sensor 4 2011 08 29 20 46 42 00 Bathroom Sensor 0 2011 08 31 13 45 33 00 Bathroom Outside Sensor 12 2011
67. hese features email support careinnovations com or call 1 855 885 CARE 2273 Night Motion settings allow you to set alerts to be sent if movement occurs in the residence at night Night Motion requires a special sensor configuration and support center approval Wander settings allow you to set alerts to be sent if the resident leaves the residence and no activity is detected in the residence during the following 45 seconds Set the time interval during which Wander alerts are to be sent Both Night Motion and Wander are set to Off by default Only Wander can be activated and customized via the configuration screen Time Zone and Base Prefix These are pre populated fields showing the time zone for which the resident is configured and a script identifier used for internal support Complete the following steps to change a resident s alert settings 1 Click the resident s name on the Group Summary page The Edit Account page appears 2 Click Change Alert Settings on the left side of the Edit Account page as shown in the red box below careGinnovations QuUietCare Edit Account Enter any changes then click Update Vacation Away First Name Anne o Last Name Brown Set client Vacation Away Sex F ad Time Zone US Castern Country us Telephone I lame home Note also tell Monitoring Center if applic Alert history E i 2 Room 150 only when multiple clents in same bldg iLatest times per sens
68. his could indicate a problem and necessitate a phone call For the congestive health failure patient this could mean that they failed to take their medication Daytime visits might represent non toileting activities On the detail page you see the time and duration of each bathroom event for the day Date Number of Events Thu 01 Sep 2011 4 MMMM Wed 31 Aug 2011 3 MMM Mon 29 Aug 2011 Sun 26 Aug 2011 Sat 27 Aug 2011 23 See eee eee eee 41 bathroom visit for Friday 02 Sep 2011 Date Start Time Duration Fri Sep 02 2011 49 AM 20 minutes Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 57 of 100 Intel GE Care Innovations QuietCare System User Manual Motion Through Door If a door motion sensor is installed the Motion Through Door chart shows episodes of activity on the door motion sensor Note that the sensor does not distinguish between motion into the apartment out of the apartment or just near the door The following is an example of a Motion Through Door report showing the number of times there was activity through the door on which the sensor is installed The report shows activity over seven days and activity and duration times for a specific day car eGin novations an Intel GE company QuletCare Welcome AL Coordinator of Pine Crest Village Fran German Client ID 7300 a CLIENT PROFILE a ALERT SETTINGS a a VACATION 5 NOTIFICATION All Clients Fran German Motion
69. ident s name Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 77 of 100 Intel GE Care Innovations QuietCare System User Manual Alerts Summary This section details the alerts provided by QuietCare e Urgent alerts Urgent red alerts are sent in response to situations which a could be hazardous to the monitored person and or b require immediate response Urgent alerts are delivered as soon as possible after detection e Non urgent red alerts Non urgent red alerts are sent in response to situations which reflect noteworthy changes from the system generated norms in the monitored person s activity levels that need to be addressed in a timely manner For example significant changes in a resident s nighttime bathroom use would generate a non urgent red alert These notifications are sent out at a set time each day usually between 10 00 A M and noon e Yellow alerts Yellow alerts are sent in response to situations of the same kind as non urgent red alerts but represent more modest changes in activity levels Yellow alerts are also sent when room temperatures are modestly above or below levels established for household standards e System alerts System alerts are sent to QuietCare Support staff in response to failures of QuietCare software hardware or connectivity that require immediate attention from trained QuietCare staff System alerts are delivered as soon as possible after generation Urgent Re
70. ietCare of Client Room Change on the left side of the screen as indicated by the red box in the following example care inrovations QuietCare Edit Account ID 7295 Vacation Away Set client Vacation Away Part I Client Enter eny changes then dick Update First Name Anne Last Name 3rown 5ex T r Change alert settings bathrcom fall Time Zone US Eastern bedroom exit Alert history Lalesl lines per sensur View detaied events during time Country us Telephone Home ome Note also tel Monitoring Center if applic Room 150 orly when multiple clients in same blda Monitoring Account Uodate Part II Caregiver s Before adding or editing caregiver information be sure to save any changes to Client profile above by clicking Update button ick on Careciver s name to view edit informaticn ID Name Email Pager1 3928 AL Coordinator alc pinecrest org Add non institutional caregver 3 Enter the new room in the Moving to Room Field Click Submit Document DHF 3734 Revision 1 0 Effective January 29 2012 Page 30 of 100 Intel GE Care Innovations QuietCare System User Manual Deactivating a Resident Account Complete the following steps if a resident moves out of the facility or does not wish to continue using QuietCare monitoring 1 Click the dot in the Client Settings column that corresponds to the resident you are dea
71. igure 22 Meal kitchen events for the past 7 days Meal Kitchen Events for the Last 7 Days Indicates total number of kitchen meal events for a 24 hour day e Alerts are the result of too few meals kitchen events e Possible causes for red light include Appetite change medication change being away from home Date Number of Events Sun 18 Apr 2010 j Sat 17 Apr 2010 3 MMM Fri 16 Apr 2010 1w Thu 15 Apr 2010 0 Wed 14 Apr 2010 2 MM Tue 13 Apr 2010 0 EEEIEE Mon 12 Apr 2010 iW 1 meal preparation event for Sunday 18 Apr 2010 Date Start Time Duration Sun Apr 18 2010 1 11 PM 1 minute The screen shows that 8 Meals kitchen events over a period of 7 days Click View to see detailed data for a particular day s events Figure 23 Meal kitchen event details for 17 April 2010 3 meal preparation events for Saturday 17 Apr 2010 Green Meal preparation was in the normal range Date Start Time Duration Sat Apr 17 2010 6 03 PM 2 minutes Sat Apr 17 2010 12 46 PM 1 minute Sat Apr 17 2010 8 35 AM lt 1 minute Meal kitchen events may or may not signify the preparation of meals However over time a pattern of resident activity relating meal kitchen events to actual meal preparation may emerge This information coupled with the caregiver s observation of eating habits and meal frequency can serve as a baseline Significant deviation from this baseline especially a decrease in meal kitchen events may signify a p
72. ion 1 0 Page 78 of 100 Features Base Station Communication QuietCare Dial up only Router QuietCare Networked only Intel GE Care Innovations QuietCare System User Manual Details schedule is every two hours which means it will take at least 2 hours for a high temperature alert and 4 hours for a low temperature alert to be sent Yellow alerts are sent with the first dial in after the temperature deviation is detected If the temperature deviation persists a red alert is sent with the following dial in The user programmable range is from 85 F to 93 F The default setting for low red temperature alerts is 61 F with a user programmable range of between 60 F and 65 F The default setting for high temperature is 92 F If the QuietCare server does not receive periodic communication from the base station in a resident s apartment an alert will be sent as soon as possible after the system detects it For unmonitored services if contact with the base station is not reestablished within 13 hours a second alert is generated For monitored services alerts are sent to the monitoring partner every 13 hours If the QuietCare server does not receive periodic communication from the router an alert will be sent as soon as the system detects the failure Battery backup power via the internal lithium ion polymer battery will have a minimum 2 hour capacity functional while router unplugged Anten
73. ion through door events for that day Figure 38 Single day summary of motion through door events careCinnovations QuietCare Welcome AL Coordinator of Pine Crest Village Help Logout All Clients Fran German Mation Through Door Thursday 01 Sap 2011 Fran German Client ID 7300 As of 08 46 am on Friday 02 Sep 2011 Sot Vereen senators Motion Through Door for Thursday 01 Sep 2011 a ALERT SETTINGS VACATION 18 Motion Through Door events 5 NOTIFICATION This data could represent activity by a client staff or visitor Date Start Time Duration Thu Sep 01 2011 9 00 PM lt 1 minute Thu Sep 01 2011 6 36 PM 1 minute Thu Sep 01 2011 4 22 PM lt 1 minute Thu Sep 01 2011 8 41 AM lt 1 minute Thu Sep 01 2011 8 24 AM lt 1 minute Thu Sep 01 2011 8 20 AM lt 1 minute Thu Sep 01 2011 7 18 AM lt 1 minute Thu Sep 01 2011 7 13 AM lt 1 minute Thu Sep 01 2011 7 12 AM lt 1 minute Thu Sep 01 2011 7 09 AM lt 1 minute Thu Sep 01 2011 6 44 AM lt 1 minute Thu Sep 01 2011 6 43 AM lt 1 minute Thu Sep 01 2011 6 21 AM lt 1 minute Thu Sep 01 2011 5 06 AM lt 1 minute Thu Sep 01 2011 1 04 AM lt 1 minute Thu Sep 01 2011 12 33 AM lt 1 minute Thu Sep 01 2011 12 32 AM lt 1 minute Thu Sep 01 2011 12 22 AM 1 minute Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 71 of 100 Intel GE Care Innovations QuietCare System User Manual Bathing Indicator This report identifi
74. iver 3 Enter the Month Day Year and time the resident will leave and the Month Day Year and time the resident will return Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 28 of 100 Intel GE Care Innovations QuietCare System User Manual careGnnovations an Intel GE company OuletCare Submit Client Vacation Away From Home period Status OK Anne Brown will be leaving the house on Month f Month nl and returning home at Alerts will resume as appropriate Submit Vacation Dates Click Submit Vacation Dates Click the back arrow on your browser two times to return to the Client Summary page Click Refresh on your browser You should see the message Status Vacation on the screen header Removing a Resident s Vacation Setting Complete the following steps to remove a vacation or an away from home setting 1 From the Group Summary screen click the name of the resident you wish to remove from vacation Click the gray dot to the right of the words Client Settings Click Set Client Vacation Away on the left side of the screen Click the Reset Current Vacation Dates box The client has now been removed from vacation Confirm by clicking your browser s back arrow two times to return to the Client Summary screen Click Refresh on your browser The client should now be off vacation status Notifying QuietCare When a Resident Changes Rooms If
75. l Figure 19 Resident activity chart showing 1 frequent trips in and out of the bedroom 2 frequent bathroom visits Ip TOM eS Tet ll il Nighttime Bathroom Visits Yellow Alerts Yellow alerts in the nighttime bathroom visits category signal a slight change in normal activity that may indicate a potential problem On the Group summary screen click the yellow dot in a resident s Night Bathroom Visits category The Client Summary screen appears The following summary screen shows that the resident made 4 bathroom visits the previous night Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 53 of 100 Intel GE Care Innovations QuietCare System User Manual Figure 20 Client summary screen indicating 4 bathroom visits during the night of 18 December Client Josephine C As of 03 41PM on Thursday 18 Dec 2008 ADL Status Summary Night Bathroom Visits eo 5 Status Ho protean deiacted Le the bedroom ad Oe iam today No suspected falla Bedroom Exit Date Tha Dec 18 2008 Thi Dec 18 2008 Thu Dec 18 2008 Thy Dec 18 2008 Stor Time Duration 11am 12 ming E Br a 3 m 05 09am 3 mms 05 58am 10 mins Medication Mo record toured Wih the Hchivity ree a y si d Potential Bathroom Fall 4 Night Gather Veda last angi Mo peceed four Hight Bmthroom Visits Moal Proparation Room Temperature amp Ta F Bathroom Visits Motion Th h Deo bie liane Mo
76. le clients in same bldg Latest times per sensor Monitoring Account View detailed events during time window Update Part II Caregiver s Before adding or editing caregiver information be sure to save any changes to Client profile above Click on Caregiver s name to view edit information ID Name Email Pageri 3928 AL Coordinator alc pinecrest org Notify QuietCare of client de ff activation E Add non institutional caregiver Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 31 of 100 Intel GE Care Innovations QuietCare System User Manual 3 Verify that QuietCare System Left in Room for Next Resident is selected you should always leave the equipment in the apartment for the next resident 4 Click Submit to deactivate the resident careLinnovations QuietCare Deactivate Form Help Logout Anne Brown ClientiID 7295 Will the QuietCareE equipment Base Unit Sensors and Receiver QuietCare system hes been uninstalled Please rete to the LluretUare Installation Manual for Installetions with Pre Installed Brackets Appendix 3 u inesucdiuns on how lo properly urrinslall QuiclCare and prepare it for the next installation QuietCare system left in room for next Resident If the QuietCare system is left installed in a resident s room after deactivation the bese un ts ability to dial in will be suspended Please refer to the
77. n Through Door Motion through door reports show the frequency of entrances and exits from residents apartments from midnight to midnight The members ADL typical values for clients shows that Mary J in room 9 has an average of 93 9 motion through door events Figure 36 MotionThroughDoor members screen members ADL typical values for clients Chek on a cient name to see 7 days of detail Expected Value by client Show only might teme counts for MotonThroughDoor slower Room Num events day Qg 93 9 15 63 8 11 a7 OF 51 3 62 46 5 04 44 4 43 8 40 1 39 4 39 1 36 5 34 0 41 6 dral 26 8 25 2 22 3 17 4 Fl 3 3 By clicking on a resident s name a day by day summary screen of motion through door events for that resident appears Pass the cursor over a checked box to see the time of day that the motion through the door occurred A caregiver performing a bed check is an activity that could possibly be tracked by this Pass the cursor over the first check box to see the time of first motion through door A caregiver entering the apartment to perform the first check of the day is an activity that could possibly be tracked by this Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 69 of 100 Intel GE Care Innovations QuietCare System User Manual Figure 37 7 day motion through door summary screen care innovations QuietCare Welcome AL Coordinator of Pine Crest Village Help Log out
78. na The base station is dialing in but not data is transferring This QuietCare Dial up only might be due to an unplugged antenna Wander optional Night Motion optional Document DHF 3734 Revision 1 0 If a resident leaves their apartment during any part of a user established period of the day an alert is generated Wander time windows can be customized anywhere within a range from 8 00 P M to 8 00 A M the default setting is 10 P M to 6 A M To extend the time frame beyond these parameters call 1 855 885 CARE 2273 or email support careinnovations com If the resident leaves their bed and moves around their apartment a Night Motion alert is generated The Night Motion feature can only be activated by calling 1 855 885 CARE 2273 or emailing support careinnovations com after the sensors within the apartment are specifically configured for its use Once activated the user can program the settings within an 8 00 P M to 8 00 A M timeframe the default setting is 10 P M to6 A M The timeframe set for Night Motion will also apply to Wander if that feature is activated Effective January 29 2012 Page 79 of 100 Intel GE Care Innovations QuietCare System User Manual Activity That Establishes Normal Patterns The following table details alerts generated by 10 00 A M for changes in activity levels for which the system automatically establishes norms Significant deviations from these established norms ac
79. ne Wander 10 May have wandered 2011 08 28 03 31 02 89 2011 08 28 03 33 08 00 after 00 02 05 10 7295 Anne Brown None Wander 10 May have wandered 2011 08 28 00 48 12 68 2011 08 28 00 51 50 00 after 00 03 37 31 7295 Anne Brown None Wander 10 May have wandered 2011 08 27 05 15 47 00 2011 08 27 05 22 24 00 after 00 06 36 99 7295 Anne Brown None Document DHF 3734 Revision 1 0 Wander 10 May have wandered 2011 08 27 02 46 05 63 2011 08 27 02 50 06 00 after 00 04 00 36 Effective January 29 2012 Page 38 of 100 Intel GE Care Innovations QuietCare System User Manual Note You can also access the alert history shown above by clicking the Alert History link on the Edit Account page for the resident WARNING More than one resident in an apartment significantly limits the ability of QuietCare to alert caregivers to Bathroom Risk Night Motion Wander and changes to Nighttime Bathroom Visits Consult Care Innovations Customer Support about use of this system in multi resident apartments Visitors staying in the monitored apartment for a period of several days or weeks will alter the baseline values of monitored items possibly including Nighttime Bathroom Visits Meal Preparation and overall Activity Index Erroneous alerts may be generated either during visitor stays for levels higher than normal or after visitor departure f
80. ns QuietCare System User Manual View Resident Activity Chart Details Click Activity Chart to see a chart detailing a resident s daily activity The chart provides an hour by hour analysis of all activity in the living quarters for the 24 hour period from midnight to midnight The chart is updated approximately every two hours providing near real time reporting through the system check in The wide vertical bars along the top depict the total number of sensor events during each hour The index number above each bar indicates the exact number of sensor events during that hour The boxes below summarize by activity code the number of sensor firings within the time period Each box is divided into 10 intervals of six minutes each The placement of thin lines within the box depicts when within the hour an event occurred In general the density of lines in these boxes reflects levels of activity Figure 32 Resident daily activity graph careGinnovations an Intel GE company OuletCare Welcome AL Coordinator of Pine Crest Village Help Logout Client Betty Robert Clark As of 2011 08 31 15 22 52 136943 Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 64 of 100 Intel GE Care Innovations QuietCare System User Manual Resident Population Reports The Group Summary screen includes links to alerts and actions for the entire institution This section describes those reports Figure 33 The Group
81. nt DHF 3734 Effective January 29 2012 Revision 1 0 Page 82 of 100 Intel GE Care Innovations QuietCare System User Manual The example above shows that the AL Coordinator logged in on the 11th 12th 13th and 14th of June On the 12th and 13th Saturday and Sunday the coordinator logged in from a different IP address On Monday the Executive Director George Doe logged in for 21 minutes Change Password or Email Click Change Password email at the bottom of the Group Summary screen to change your password or enter an email address The Caregiver Update Form screen appears Figure 45 Caregiver Update Form careGnne If changing your email only enter the iii e new email address in the Email field la and click Update If changing your password click Caragher ID 3928 Change Password Two text fields Peene A will drop down Enter the new Sex password verify the new password iat a ae and then click Update Daily summary report E Hinde Weactnate Click Deactivate to remove access for this caregiver After updeting Change alert preferences cell phone pager settings atc Passwords must be at least 6 characters long and must contain either numbers or non alphanumeric characters at least 1 So jon jonnymac j mac do not qualify but jOnnymac jonny_mac jon mcdonald will be accepted Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 83 of 100 Intel GE Care Innovations Q
82. ntimicrobial disposable cloth The used cloth should be disposed appropriately The devices should be placed in a sealed plastic bin or bag The plastic bin or bag containing the unit should be left covered for at least twenty four 24 hours before it can be relocated into a new residence For returns to the factory the unit may then be returned using its original packaging or suitably protective packaging QuietCare can only be installed by a properly trained and certified installer Please contact your QuietCare representative regarding the re installation of QuietCare hardware Alphanumeric Text Pager Batteries and Settings QuietCare pagers are powered by one AAA battery You are responsible for changing the batteries in the text pagers when they become low or lose their charge Pagers should be tested on a daily basis Notification of Service Requirements Care Innovations QuietCare Support discovers system issues using our manual diagnostics process In some cases the service is automatically alerted by the system itself There are several ways you can be notified of service issues that require attention e Alerts to pager In the event that a QuietCare base station is unable to connect to QuietCare servers a text will be sent to your pager The information in the text will include the room number the client s last name and the message that it may be unplugged or phone off the hook e Email from Care Innovations QuietCare Support
83. nts each individual had during the night Click on a report name on the QuietCare Reports screen to review the data For example clicking Sleep Disturbance will call up a screen that shows the number of minutes or hours that a resident showed activity between 10 00 P M and 6 00 A M To see details for a specific resident click their name to see individual detail from the previous night Figure 35 Sleep disturbance overview for all residents partners ADL typical values for clients Sleep disraption last night Then couri of memes and hours dunna whedh a cient showed ac Check on g dient name to pee the detmi for Laat migi Himtes with Hours with ania Ci 54 61 S31 p ki 4 a3 43 af Mi 35 3 25 4 Zl wd 18 16 15 13 13 Lz 10 7 m Ra RF bI hh a e B e a a a a a o e a a G o a o a a a d a 5 1 Information in this report as in all ADL Activities of Daily Living reports is sorted in descending order of frequency The data in the figure shows that resident Anna D experienced a somewhat restless night while resident Catherine P had little activity during the night In addition to elevating a resident s fall risk a large number of minutes of activity during the night may indicate sleep disturbance which is suggestive of a wide range of medical problems Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 68 of 100 Intel GE Care Innovations QuietCare System User Manual Report on Motio
84. of the sensor clockwise and pull the top portion of the sensor up and out of the bottom bracket Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 95 of 100 Intel GE Care Innovations QuietCare System User Manual 3 Replace the battery 4 Place the battery into the sensor with the large negative battery terminal aligned with the large contact plate Check that the green LED flashes after replacing the battery In newer versions of the hardware the LED will blink steadily for about 45 seconds this is normal Step 2 Place sensor back in bracket Grip the bottom portion of the sensor and bracket 2 With your other hand place the top portion of the sensor onto bottom bracket and turn it counter clockwise to close The center seam of the top portion of the sensor should align with the center seam of the bottom bracket portion of the sensor If you have difficulty removing or replacing the sensor from the bracket using your hands you may use 8 or 10 groove joint pliers to remove and replace the sensor 3 With the wrench properly adjusted to the diameter of the sensor grip the sensor above the lens Do not scratch or damage the lens Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 96 of 100 Intel GE Care Innovations QuietCare System User Manual 4 Firmly grip the bottom bracket then carefully turn the sensor clockwise 1 16th of a turn and pull the sensor out of t
85. on be bo ee ed chad E dei Charge year EL Ippe el Everi bebe Eireriptiyn lie kad Sls bih amli Veli Libina Piet reg bid EEC I IH Tas Wis FI AH Gh A Ben iia FI iih d ai f li 2 Click the Medication gray dot to see how many times the resident accessed her medication box over the past 7 days Medication Events for the Last 7 Days This motion sensor data must be used in conjunction with a detailed understanding of medications and their dosage amounts and timing This information should not be construed as medical advice in any way Indicates total number of medication sensor event for 24 hour period the current day will be totalled at the end of the day e No alerts are provided knowledge of medication regime and sensor location is 4 necessary to evaluate this information Date Number of Events 1 Tue 23 Mar 2010 W Mon 22 Mar 2010 7 AAC Sun 21 Mar 2010 3 MMA Sat 20 Mar 2010 3 MMA Fri 19 Mar 2010 4 AAAY Thu 18 Mar 2010 4 AAAY Wed 17 Mar 2010 44a 2 1 medication event for Tuesday 23 Mar 2010 This motion sensor data must be used in conjunction with a detailed understanding of medications and their dosage amounts and timing This information should not be construed as medical advice in any way Date Time Tue Mar 23 2010 8 14 AM Document DHF 3734 Revision 1 0 Arrow 1 Show the times the medication box was accessed by passing the cursor over the checked boxes Arrow 2 A history of medic
86. one Number A CAUTION QuietCare cannot guarantee delivery of email text or voice alerts as a primary alerting mechanism and they should therefore be used for review purposes only Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 85 of 100 Intel GE Care Innovations QuietCare System User Manual Adding Caregivers and Institution Information Institution information caregiver IDs and resident group settings are entered and managed in the Institutions Database Update Form Residents can be arranged into specific groups such as Assisted Living Memory Care 2nd Floor etc Each of these groups can then be assigned to the caregivers authorized to view information on resident members of the group From the Institutions Database Update Form you can also add new groups new caregivers and view a summary of individual resident settings and thresholds Complete the following steps to add and manage institution data and caregivers 1 Click the Update Institution Data link at the bottom of the Group Summary page A form similar to the following appears careGnnovations Ou IetCare an Intel GE company View Chents Admin Home Help Logout Institutions Database Update Form eae Institution Id 197 served_by 1 Name Description Address 1 Address 2 Address 3 0 City State Zip Signup Date 2009 04 2722 11 02 24 00 Active Date 2009 04 22 11 02 24 00 Telephone Contact 1 ooo O Contact 2 0
87. oom Visits Red Alert A red Nighttime Bathroom Visits indicator alerts caregivers to potentially significant changes in nighttime bathroom visit routines Deviations from normal bathroom visit activity may be an indication of a condition that requires attention Follow your community s protocol for dealing with possible problem conditions The following figure shows that the resident made 6 visits to the bathroom during the night of Friday December 12 This represents a significant change from her normal activity Information in the box provides the start time and duration of each bathroom visit Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 51 of 100 Intel GE Care Innovations QuietCare System User Manual Figure 17 Red Night time bathroom visits warning for resident indicating the start time and duration of each bathroom visit Client Summary Betty 5 As of 12 06PM on Friday 12 Dec 2008 ADL Status Summa Night Bathroom Visits apa See detected Date Start Time Duration 5 Lee the Fri Dez 1 123 Bedroom Exit bukom al bi Dac 2 2008 12 36am min 06 18am today Fri Det 12 2008 02 12am 2 mins Ho suspected Fn Dec 12 2008 Mam 2 mins falls Fra Dez 12 2008 i am 2 mins Medication No record found FiDec 12 2008 04459am 2 mins Wihan the Fr Des 12 2008 06 13am 2 mna Activity expected range yesleniay Potential Bathroom Fall Hight Bathroom Visits aa Views last night Meal Preparation Ho record
88. or Monitoring Account Update iyi f window Part II Caregiver s Before acding cr editing caregiver information be sure to save any changes to Client profile above Notify QuietCare of client _rocm by diding Update button Click on Caregiver s name to view edt irformation 4 ID Name Email Pagerl1 3928 AL Coordinatcr ac pinecrestorg Add non institutional caregiver Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 26 of 100 Intel GE Care Innovations QuietCare System User Manual 3 The Customize Client Configuration page appears care nnovations QuietCare Logged in as AL Coordinator of Pine Crest er Help Log ut s Customize Client Configuration ID 7295 een neha click Update Core profile Client Customize Enable Disable ADLs Latest normal Bedroom Exit time 8 am Length of Bedroom Exit window in hours 2 hrs Length of Sleep Night window in hours 6 hrs e Bedroom Exit time window Bathroom Fall time window Length of Bathroom Exit window in minutes 45 min Room Temperature Alerts Low temperature alert 61 degrees F High temperature alert 92 degrees F Client Trend Graphs Enable Client Trend Graphs NightMotion Wander settings NightMotion Will send alert as soon as any activity is seen at night Off Wander Will send alert if client leaves residence at night On e ERRE From ta
89. or levels lower than those seen during the visit The baseline will readjust over the course of the next several days Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 39 of 100 Intel GE Care Innovations QuietCare System User Manual System Status Report The system status report provides a dashboard for sensor statuses and activity including whether a particular sensor is functioning properly or not the date and time for the last motion recorded and other diagnostic information Cd reGin novations an Intel GE caompary OuletCare Welcome AL Coordinator of Pine Crest Village Help Logout All Cliants Cathy Davs System Status Cathy Davis Client ID 7297 4s of 0230 om on Thursday C1 Sep 2011 CLUICNT PROMILE Sensor Status a ALERT SETTINGS Sensor Status Latest Motion Activity Latest Heartbeat Voltage VACATION NOTIFICATION Door Return Motion Door Moton Sensor Bathroom Outside Sensor Lying Area Medication Sensor Bedouin Sensu Kitchen Sensor Bathroom Sensor OK OK 2071 09 01 11 33 36 2071 03 01 11 43 18 2071 09 01 11 42 08 2071 09 01 11 49 16 2071 08 29 07 33 48 2011 03 01 11 14 26 2071 09 01 07 02 45 2071 09 01 11 13 47 2011 06 01 12 27 33 2011 05401 1227 53 2011 08 01 12 27 33 2011 08 01 12 27 33 2011 08 29 21 48 50 2011 03401 1227 35 2011 08 01 12 27 33 2011 08 01 12 27 33 7 204 720 T204 7 204 Dialin Status Status L
90. or your notification options Add a new resident Resident Betty Robert Clark102 Cathy Davis 103 David Edwards 104 Ella Francis 105 Fran German 106 Greta Holder 107 Hanna Ireland 108 Irene Jacobs 109 Jessie King 110 Anne Brown 150 eceeoeeeoeeo eceoeoeoeoooeo ee0 000010 ecsceoeoeeeeee eceeoeeoaeeeo OOOO OO OOE o o ojoo olojo olo eeee0oe o 88060 80 eceeeeeoeee jaje eeeeceee 2 Click Set Client Vacation Away on the left side of the screen as indicated by the red box in the following example careinncvations QuietCare Edit Account Part T Client Enter any changes then click Update Vacation Awey First Name Anne Last Name Brown Set client Vacation Away EEE Sex F v Chance alert settings bathroom fall Tme Zone US Eastern bedr vur exil Country us Telephone Home home Note also tell Monitcring Center if apolic Rocm 150 only when multiple clients ir same bldg Latest times per sensor Monitoring Accourt View cetailed events during time window ID 7295 Alert history Part II Caregiver s Before adding or editing caregiver information be sure to save any changes to Client profile above Notify OQujietCare of jent by clicking Update button change Click on Careqiver s name to view edit informaticn ID Name Email Pagerl Notits uietCare of dient de 1 209g AL Coordnator alc pinecrest org activation Add ron institutional careg
91. provide live links to more detailed information on each individual s web page The following table provides a brief description of the Client Norm reports Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 66 of 100 Intel GE Care Innovations QuietCare System User Manual Monitored Activity Details Sleep Disturbance The Sleep Disturbance report encompasses a single nights activity data providing a count of activity minutes between 10 00 P M and 6 00 A M default and the total number of hours in which some activity was detected Sleep disturbance can be indicative of a wide range of medical problems and may signal an elevated fall risk Bathroom Visits This 7 day report lists the average number of bathroom visits each individual made during the previous 7 day period Some individuals may have a relatively normal number of nighttime bathroom visits but have a high number of visits during the day Nighttime Bathroom Visits This report lists the average number of nighttime bathroom visits during the previous 7 day period Because the non urgent alerts are based on deviations from the clients individual norms persons with chronically high numbers of bathroom visits might go unnoticed This and other activity based reports are especially valuable when first implementing QuietCare in a community in order to understand what constitutes baseline activity Bathing Indicator This report is designed to help identify r
92. ptor that must be plugged into a constant source of power not an outlet that is connected to an on off switch On the side of the base station are a telephone cable jack an AC adaptor jack and a jack for antenna input The base station processes Bathroom Risk Wander and Night Motion alerts Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 14 of 100 Intel GE Care Innovations QuietCare System User Manual Figure 3 Base station front and back indicating serial number location and side view CAUTION The QuietCare base station AC adapter must not be plugged into an outlet controlled by a wall switch If the QuietCare base station AC adapter is plugged into a switched outlet it will not function when the switch is turned off Please inform QuietCare installers if any such outlets exist If you observe a QuietCare base station AC adapter plugged into a switch controlled outlet move it to a non switched outlet in the same vicinity Contact Care Innovations QuietCare Support if assistance is required Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 15 of 100 Intel GE Care Innovations QuietCare System User Manual QuietCare Networked Components What QuietCare Networked looks like Motion sensors send information to a router The router sends information to the computer that analyzes motion data The router gets power from being plugged directly into a wall outlet
93. ransmitter as the primary alert delivery mechanism Some existing QuietCare customers depend on wide area paging services In these circumstance a secondary alerting mechanism such as voice alerts is required until such time as a QuietCare Pager Transmitter system can be installed A CAUTION Prompt QuietCare alert delivery to caregivers depends on all parts of the system functioning properly Pagers used in health care are subjected to a wide variety of environmental conditions Accidents and normal wear and tear can lead to pager failures that require them to be replaced as often as several times a year in a facility with a typical number of pagers Testing Pagers In order to identify failed pagers before alerts are missed staff should implement and follow a pager testing protocol including spare pagers At least once each day do the following Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 88 of 100 Intel GE Care Innovations QuietCare System User Manual 1 Click Test Pagers at the bottom of the Group Summary screen careCinnovations QuietCare 01 49 PM on Wed Aug 31 2011 Current Status Night Bathroom Door Room Client Visits Motion Temp Settings sp FS S Resident amn Betty Robert Clark102 Cathy Davis 103 David Edwards Ella Francis lt e Fran German Greta Holder Hanna Ireland lrene Jacobs lessie Ki Anne Brown OOOO eceeoeeoeeeo 0 0 0 00 0 0000 ocooooooooE
94. re analyzes data to identify urgent alerts and significant changes in daily routine Activity data transferred ta ce ntral compute r for analysis Alerts for potential urgent alerts are sent ta the staff so they can respond promptly Password protected full resident reports also available on line Effective January 29 2012 Page 11 of 100 Intel GE Care Innovations QuietCare System User Manual Focus of this Guide This guide focuses on using the QuietCare website to run reports and analyze data It also describes pager alerts and recommended caregiver actions Figure 2 This guide focuses on reports and caregiver actions Aimy rts for potential Password protected full resident reports also available on line ant alerts are sent o staff so they spond promptly Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 12 of 100 Intel GE Care Innovations QuietCare System User Manual Equipment and Components This section describes QuietCare equipment and components and their functions the equipment and components you receive will vary based on the type of QuietCare system you are using QuietCare Dial up and QuietCare Networked Systems QuietCare is available for dial up and broadband connections the system components vary based on the connection type you use This section provides a quick overview of the two systems Both systems collect and report the same resident
95. re data Motion sensor Detects resident motion multiple sensors are strategically placed throughout the resident s living area Pager transmitter Sends alert messages to the pagers of caregivers assigned to monitor one or a group of residents The QuietCare on site pager transmitter has a backup UPS uninterruptible power supply that provides up to one hour of backup power Pager Receives urgent and non urgent alerts requiring caregiver attention Internet ready Provides access to residents daily and long term reports as well as computer with cumulative reports alert logs resident logs and group motion browser through door activity through the secure QuietCare website About the QuietCare Dial up Base Station The base station regularly transmits the data it receives from the motion sensors to the secure QuietCare off site server over a toll free telephone line The QuietCare base station has a built in RJ 11 splitter If there is only one phone jack available the phone and or answering machine caller ID etc can be plugged into the QuietCare base station The base station should be the first device connected to the phone jack unless a PERS system is already in place If the phone line is in use at any time the system detects this and waits until the phone line is free before attempting to connect to our servers Base station notifications are made via a toll free 800 number The base station receives power via an AC ada
96. roblem that requires closer attention Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 55 of 100 Intel GE Care Innovations QuietCare System User Manual Room Temperature Report The following Week Overview shows that in addition to three Possible Bathroom Fall alerts three Room Temperature alerts were also logged A red alert was sent on Sunday when the room temperature reached 60 degrees and one yellow alert was sent on Monday and again on Tuesday when the temperature reached the low 60 degree range Red alerts are generated after four hours of temperature at or below the set low limit Red alerts are generated after two hours of temperature at or above the high set limit Significant fluctuations in room temperatures may indicate a problem with the residence s climate system and should be acted upon Figure 24 Week Overview screen for Bess L Welcome The Week Overview historical As of 04 18PM on Thursday 18 Dec 2008 summary for the resident Client Bess L Week Overview 1 Arrow 1 aa uo wu gu w Red Possible Bathroom Fall EN D O S O LE aa alerts on Tuesday Wednesday AM Bedroom Exit yi a i ae 3 a fh and Thursday Possible Bathroom Fall Arrow 2 Room Temperature alerts on Sunday Monday and Tuesday Activity Index Night Time Bathroom Visits Meal Preparation Room Temperature Bathroom Visits Motion Through Door Arrow 3 You can call up a historical summary for any seven day
97. rs and their authorized designees To create a caregiver logins report and generate report output 1 Click Client Norms Reports at the bottom of the Client Summary page Click Caregiver Logins at the bottom of the page Select one or more of the groups within your community Select the time period to be covered oo oe Check either Show Each Session or Summarize by Caregiver 6 Click Create Report The following report shows that Pine Crest s Executive Director George Doe requested caregiver login information for the period from 6 11 2010 to 6 14 2010 Figure 44 Caregiver login report screen Caregiver Logins Report ee Earliest Date to Include YYYY MM O0 2010 06 11 Show Each Session kf Pine Crest Village AL Summanze by Caregwver Latest Date to Include YYY Y MM DO 2010 06 14 Doe George gdoeipinecrest org 64 126 167 2 2010 06 14 09 57 53 AM 21 minutes Coordinator AL alegipinecrest org L 128 167 2 2010 06 11 06 33 26 PM 11 minute Coordinator AL aloipinecrest org 75 312 218 2 2010 06 12 11 52 40 AM 17 minute Coordinaior AL alogpinecrest org 75 312 218 2 2010 06 13 095259 AM 4 minute Coordinator AL alogipinecrest org 64 126 167 2 2010 06 14 10 20 06 AM 16 minute The Caregiver Logins report provides five perspectives on login activity Click on the column headings to sort by e Caregiver name e Email address e IP address e Login time e Login duration Docume
98. rt Stop Hours 40 Note that if both NightMotion and Wander are turned on pm iml the same interval will be used for both pea A BedCheck GracePeriod gap interval in seconds 45 sec Time Zone and Base Prefix Time Zone US Eastern Unit script prefix Production qc update Enter the desired setups Refer to the alert settings description table for detailed information about each setting 4 Click Update to save your changes Notifying QuietCare if a Resident is on Vacation or Away Complete the following steps to suspend alerts when a resident is on vacation or away from the community 1 Click the dot in the Client Settings column that corresponds to the resident In the following example the caregiver is changing settings for Anne Brown as indicated by the red box Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 27 of 100 Intel GE Care Innovations QuietCare System User Manual careGninoyations QuietCare Welcome AL Coordinator of Pine Crest Village Help Logout 01 49 PM on Wed Aug 31 2011 Current Status oo Bedroom Bath Night Bathroom Door Room Client tatus Exit ts Motion Temp Settings amp 11 00AM 12 12PM 12 02PM 10 45AM amp amp Rewew Alerts Actions or Motion Through Door or Client Norms Reports for Group Pine Crest Village Review Alerts Actions for Institution Pine Crest Village Test Pagers for Pine Crest Village Change your password email
99. s to scroll to MESSAGE DELETE or DELETE ALL Press to delete i Press HE to display functions Change to vibrate or ring Press to scroll to SET ALERT Press i to select Press i to scroll through the alert options Press 0 to save your selection Press i to display functions Change datetime Press to scroll to SET TIME Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 93 of 100 Intel GE Care Innovations QuietCare System User Manual Press i to select Press to scroll to move to hour minute Press Ti to adjust AM PM 24HR MONTH DAY Press 0 to save Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 94 of 100 Intel GE Care Innovations QuietCare System User Manual Basic System Maintenance This section provides basic instructions for maintaining your QuietCare system Refer to the Hardware Maintenance Guide for detailed instructions about overall system maintenance A CAUTION QuietCare sensors are positioned in a specific manner and should not be readjusted without consulting your QuietCare representative Changes to a resident s room following the installation of QuietCare may also impact the system s functionality When planning or implementing structural modifications painting the room or adding or relocating furniture please contact Care Innovations QuietCare Support A CAUTION When a resident who has a special sensor configuration s
100. s 65 chent Normo and REDONS rnanis a aa Side iad ceases bodied A aisle saedietes 66 FREDOM OF Motion TArOUgN DOO sass ccicas ciate eiteneiene nocd aiden aa 69 BAMINO NAIC O ete lech ety acer eae eet eee cece seca eee seared wean ied eect E N 72 Review Alers ACTIONS for INSTIMUTOM arciccvcennenbacterde devises i ek made Meee arts Melon ATA E 74 EnEV Usage TS COI essan a a ceeerei eee teat etcc uted soeneeaissmseemuge ees meee 76 PCTs UNNA Vea atc E cateemsactatentaeeee 78 Urgent REG AlE Sooria a an aan a AERE OEA 78 Activity That Establishes Normal Patterns oraties a ea A aA 80 Activity Reports with No Established Norms cccccceccseeceeccseecsecceecceeeeeecaeeseecueecseecaeesaeeneeeasessaess 81 Caregiver Reports and SettingS cccccccecccecccseeceeeeseeeeseeseeeeeceseeesseeeseeesaeeseeeseeeseeeseuseseeessueeseeesaneeses 82 Caregiver LOGINS REDON eisses aee i ea aAA AET suutn acta EE EAEE 82 change Password OF EMal osneenie i a sttadetteceseetelchalceen te 83 Change Notncaton ONIONS amarei a r E 84 Adding Caregivers and Institution Information ccccceccceecesececeeecseeeseeeeaeceseeeesueeseeessueeseeeseeeeseeeeaey 86 Pader Alerts and DOINGS eenean E A E 88 mMportance OF Ne Page ennea E S 88 TESSU AG ONS enii E a E E 88 Pader Alerts SUMINI ciee a a E E E a 90 Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 5 of 100 Intel GE Care Innovations QuietCare System User Manual Urgent
101. s over time The numbers in the gray dots in the Medication row indicate that the resident has had a consistent number of medication events each day until Monday 22 March when the number jumped to 7 The 0 in the gray dot for Tuesday 23 March means that no events have yet been reported Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 46 of 100 Intel GE Care Innovations QuietCare System User Manual Figure 11 Overview showing inconsistent medication box access for March 22 and March 23 Client Frances M Week Overview Wed Thu Fri Sa Sain bhon Tue iT Mer 38618 Mas Ser 20 Mar jFiller 2 Mar 3 Fer O73 AMDT AMDE ANDT AMDT O ADT AMOS AM Night Time Bathroom Visits Room Temperature Bathroom Visits Motion Through Deor Select other time penod Cure Activity Report The Activity chart is near real time Motion through door immediately after the event might indicate caregiver entrance into the apartment circle to check on the resident The dense bars along the top of the chart indicate high activity during the 1 a m to 2 a m and bedroom activity from 2 a m to 3 a m and from 7 a m to 8 a m Chent Eleanor F As of 2008 12 18 16 27 11 567633 Revew 7 dave of dag Sae hourly report or priiity chag for details Type of Event Red Alens Bathroom Visits Motion Throwgh Door Document DHF 3734 Revision 1 0 Arrow 1 Bathroom Fall alert Arrow 2 The time of a Possible The n
102. tion Through Door at night Date Star Time Duration Tha Dec 18 2008 O05 1 am 1 min Thu Dec 18 2000 05 42am Tha Dec 10 2008 05 55am Wander 4 Night Motion lt t min alerts today Night Motion lt 1 min information Client Seeing irc Vacation Away Rewew T dave of data Seo hourly report o adaty chag for datails To see how the resident s activity deviated from her normal routine click 7 Days of Data at the bottom of the page The Week Overview shows that 4 nighttime bathroom visits is not a significant deviation from her normal pattern but the pattern should be closely monitored Figure 21 Week overview showing a slightly increased number of bathroom visits for 18 December aS OF OD 41FM on Thursday 18 Dee 2008 Client Josephine Week Overview Fri Mex Tue Wied Thu Dec 13 Dec 15 Dec Dec 17 Dec 18 Dee a Ei ti Fi ti Ki 06 06 a AM Bedroom Exit Fe i 4 0 Possible Bathroom Fall Night Time Bathroom Visits Room Temperature e Bathroom Visits Motion Through Door Night Motion Document DHF 3734 Revision 1 0 Effective January 29 2012 Page 54 of 100 Intel GE Care Innovations QuietCare System User Manual Meal Preparation Report QuietCare can accumulate and report data pertaining to activity in the kitchen area Such activity may be indicative of meal preparation Click the dot in the Meals column next to the residents name to access meal kitchen activity data F
103. tion options Add a new residen Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 32 of 100 Intel GE Care Innovations QuietCare System User Manual Brown s account as indicated by the red box 2 Click View Detailed Events During Time Window on the left side of the screen careGrinovations QuietCare Edit Account Enter any changes then click Update Vacation Away First Name Anne Last Name Brown Set client Vacation Away Sex F bd Change alert settings bathroom fall Time Zone US Eastern bedroom exit Country us Telephone Home home Note also tell Monitoring Center if applic Alert history Room 150 only when multiple clients in same bldg Latest times per sensor Monitoring Account View detailed events during time 7 eae Part II Caregiver s Before adding or editing caregiver information be sure to save any changes to Client profile above Notify QuietCare of client room by clicking Update button change Click on Caregiver s name to view edit information Notify QuietCare of dient de TEEF eee 1 AL Coordinator alc pinecrest or activation o E z Add non institutional caregiver 3 Enter the date and time range for the report Note that times must be entered in the format shown careGi novations QuietCare members This takes a window of time defined in the client s timezone and looks at
104. tivate Red alerts requiring prompt attention Yellow alerts are generated for less significant deviations from client norms Features Details Overall Activity Level If there has been a substantial increase or decrease in the total of all activity in the resident s apartment during a 24 hour period midnight to midnight a red alert is generated Yellow alerts are generated for more subtle changes Nighttime Bathroom Activity If there has been a substantial change in the resident s bathroom visits during the night a red alert is generated The default setting for the night period is 6 hours ending at the earliest hour of the bedroom exit window A yellow alert is generated for less notable changes in nighttime bathroom activity Users can modify the length of the night period with two other settings 5 hours and 7 hours For example if the individual s bedroom exit window is 6 00 A M to 8 00 A M and the night period is 7 hours nighttime bathroom activity covers the period between 11 00 P M and 6 00 A M Meal Preparation Kitchen This proxy for meals compiles groups of refrigerator opening and Use closing activities that may constitute a meal preparation event Although there may not be a direct correlation between such events and a meal changes from norms for such activities can indicate changes in meal activities However because such activity can vary significantly during the day for example no activity wo
105. uch as night motion medication access or meal prep is relocated within the community it is essential to contact Care Innovations QuietCare Support to assure continuity of these services Replacing Sensor Batteries QuietCare sensors require one standard 9 Volt alkaline battery for QuietCare Dial up systems QuietCare Networked systems require two AA batteries for motion sensors and two AAA batteries for door sensors If the voltage in the battery becomes too low the sensor may begin to send false motion events or stop detecting events altogether It is important to change the batteries immediately after receiving a Low Battery notification from QuietCare Sensor batteries need to be replaced about once every twelve months Twelve months after installation and every twelve months thereafter Care Innovations QuietCare Support will notify you that it is time to replace the batteries in all sensors This will ensure continued proper system operation NOTE QuietCare sensors are not interchangeable Each sensor must be placed back in its original bracket It is recommended that batteries be replaced one sensor at a time to ensure that each sensor stays in its proper location Step 1 Remove the sensor from the bracket NOTE The instructions that follow are guidelines for both QuietCare Dial up and QuietCare Networked sensors 1 Grip the bottom portion of the sensor and bracket 2 With your other hand twist the top portion
106. ugh Door Wander Night Motion Client Settings Type of Event Red Alerts Meal Preparation Bathroom Visits Motion Through Door QuietCare does not detect falls but alerts you to conditions that might indicate a fall A lengthy bathroom stay can indicate a problem preventable by early intervention Document DHF 3734 Revision 1 0 No problems detected Left the bedroom at 06 51am today At least one fall may have occured No record found Within the As of 04 18PM on Thursday Sep 15 2011 Night Bathroom Visits Date Start Time Duration Thu Sep 15 2011 01 24am 18 mins Thu Sep 15 2011 02 53am 7 mins e 1 expected range yesterday 2 Night Bathroom Visits last night 3 Meal Preparation events yesterday 74 F 10 Bathroom Visits yesterday 38 Motion Through Door events yesterday N A N A Review edit ofile information incl Vacation Away Number 1 2 Motion Through Door at night Date Start Time Duration Thu Sep 15 2011 02 12am lt 1 min Thu Sep 15 2011 02 12am lt 1 min Thu Sep 15 2011 05 18am lt 1 min Description Time Possible Bathroom Fall Thu Sep 15 2011 02 10AM Thu Sep 15 2011 08 59AM Thu Sep 15 2011 02 46PM Thu Sep 15 2011 01 24AM Thu Sep 15 201102 53AM Thu Sep 15 2011 06 51AM Thu Sep 15 201108 17AM Thu Sep 15 2011 12 35PM Thu Sep 15 2011 02 12AM Thu Sep 15 201102 12AM Thu Sep 15 201105 18AM Thu Sep 15 201108 16AM Thu Sep 15 2
107. uietCare System User Manual Change Notification Options Complete the following steps to enter your notification preferences 1 Click Notification Options at the bottom of the Group Summary screen The Links to the Caregiver Notification Options page appears careCinnovations QuietCare Links to Caregiver Notification Options Set Caregiver Alert Preferences email vs pager etc Set Edit Test Caregiver Pager Cell Phone Preferences Set Edit Test Caregiver Voice Alert Preferences 2 Click Set Caregiver Alert Preferences to call up the Preferences page careCinnovations QuietCare Caregiver Preferences Edit Form Careciver AL Coordinator 3928 Indicator status Use email Use pager cell Use voice alert 4 2 E Update this row Room temperature Update ths row Slighty late morning bedroom ext Overright bathroom activity Yes Update ths row Daily activity change Sensor malfunction Overnight batarcom activity Update ths row Daily actvity change P Daily meal actvity change Daily Status Email No x ema ony lt Update ths row 3 From the drop down menus indicate Yes or No to be notified via email pager cell phone and or voice alert and if you wish to receive a daily status email 4 Click Update this Row to save your changes Complete the following steps to set edit or test your pager cell phone preferences 1 Click Set Edit Test
108. uld be detected if a resident is out of the apartment only yellow alerts are generated for meals Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 80 of 100 Intel GE Care Innovations QuietCare System User Manual Activity Reports with No Established Norms The following table describes monitored activity for which no norms are established or alerts generated These reports cover the 24 hour period from midnight to midnight Features Details Medication Interaction Reports the time of day and number of events where the individual reached into their medication storage area as determined by a sensor adjacent or in their medication box 24 7 Bathroom Use Reports the time length and actual number of bathroom visits during a 24 hour period Door Motion Reports the date start time and duration of motion through door Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 81 of 100 Intel GE Care Innovations QuietCare System User Manual Caregiver Reports and Settings This section details the various reports on caregiver actions and provides instructions on how to change your password email and notification options Caregiver Logins Report The Caregiver Logins report enables administrators to see how QuietCare is being used by staff including when and how much time they are spending reviewing QuietCare generated information Access to this report is restricted to administrato
109. vent click the colored dot For example a yellow dot appears next to the Activity summary indicating a departure from their normal activity level Click the dot to see a graphical representation of their activity details Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 37 of 100 Intel GE Care Innovations QuietCare System User Manual Client Betty Robert Clark As of 2011 09 15 15 57 27 014087 230 Bathroom fa 3 To view a history of an alert or activity click View next to the Event Type on the Client Summary page Type of Event Red Alerts Medication Meal Preparation Bathroom Visits Number No alerts today 1 2 2 Description A history chart of alerts and events appears ca reGn novations an Intel GE company View Alerts OQuletCare Wed Aug 31 Wed Aug 31 Wed Aug 31 Wed Aug 31 Wed Aug 31 Wed Aug 31 Wed Aug 31 Wed Aug 31 2011 10 48AM 2011 10 48AM 2011 02 07PM 2011 11 31AM 2011 01 15PM 2011 10 24AM 2011 10 26AM 2011 10 28AM Client Message Status Message Time Start client Our Activity Time server Door Activity After Alert client Action Time Start client Action Time End client Action Time Start server Action Time End server 7295 Anne Brown None Wander 10 May have wandered 2011 08 28 23 15 32 74 2011 08 28 23 16 05 00 after 00 00 32 25 7295 Anne Brown No
110. vidual client settings This section explains how to interpret the reports QuietCare generates for individual residents Click on a report name in the following table to see details about the report Report Description System status Provides sensor status in the residence including latest motion date and time Also provides information on battery levels and indicates if a sensor is not functioning NOTE For QuietCare Dial up the status includes dial in history and frequency Bedroom Exit Indicates morning bedroom exit time alerts are sent if the resident does not leave their bedroom by 10 A M Bathroom Risk Indicates the total number of events where time in the bathroom exceeded the time expected for a 24 hour period the current day will be totaled at the end of the day Alerts are the result of entering the bathroom and not exiting within the specified time limit Medication Indicates total number of medication sensor events for a 24 hour period the current day will be totaled at the end of the day No alerts are provided knowledge of medication regime and sensor location is necessary to evaluate this data This motion sensor data must be used in conjunction with a detailed understanding of medications and their dosage amounts and timing This data should not be construed as medical advice in any way Activity Indicates total activity for a 24 hour period Alerts are the result of significantly lower or higher than averag
111. w quietcaresystems com into the address line and then press the Enter key The QuietCare login page appears 2 Enter your email address and password and then click Submit If you do not remember your password click the Forgot Your Password link to receive a new password via email Email field 1 Password field 2 and Submit link 3 carennovations QuietCare Login assword ee submit here http www _careinnovations com Products QuietCare Website Access Controls The QuietCare application does not store user login credentials email and password on the local computer Each time users access QuietCare they must re enter their credentials in the login screen NOTE Earlier versions of the QuietCare application stored user login credentials on the local computer If your login information is stored on your local computer then depending on your browser your login credentials might continue to populate the login fields automatically The QuietCare website automatically logs off the user if no activity is detected within Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 19 of 100 Intel GE Care Innovations QuietCare System User Manual approximately 20 minutes If an automatic logoff occurs the last accessed QuietCare web page displays until an action is taken on a website navigational control The application then redirects the user to the login screen After re entering login credentials email and
112. y and long term reports as well as with browser cumulative reports alert logs resident logs and group motion through door activity through the secure QuietCare website A CAUTION Facility server information Lithium Battery warning Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries following manufacturer s instructions Disconnection from Telecommunications Network modem warning Disconnect from the Telecommunication Network prior to opening the top cover for service Power supply information The power supply included with the Care Innovations Facility Server is 100 240Vac 50 60Hz input 12VDC 5A 60W maximum output If the power supply needs replacement replace with AC adapter model FSP060 DBAB1 About Motion Sensors Motion sensors are strategically placed throughout a resident s living quarters to detect resident motion The sensors operate silently and will not alert residents audible alerts are only sent to pagers used by staff members A CAUTION Sensors can be knocked out of alignment or out of their brackets completely by accidental bumps or attempts to use the sensor as a handhold Residents could be injured by empty brackets or by an attempt to grab a sensor Residents should be instructed to avoid bumping into or grabbing sensors or sensor brackets Document DHF 3734 Effective January 29
113. you want to use with this resident Always select Motion Through Door other features are optional e Motion Through Door detects if a resident moves through a doorway e Meal Prep detects if a resident visits the refrigerator more or less often than usual e Medication detects if a resident accesses their medication storage area e Wander detects that the resident might have left their apartment h Click Submit to add the resident For more information about optional features call 1 855 885 CARE 2273 or contact support careinnovations com Document DHF 3734 Effective January 29 2012 Revision 1 0 Page 24 of 100 Intel GE Care Innovations QuietCare System User Manual Changing a Resident s Alert Settings The Change Alert Settings feature allows you to customize a resident s activity and alert configurations You do not need to change the default settings when you add a resident to QuietCare however the limits you set might change based on your observation of resident activity over time Alert Description Default 10 A M The Bedroom Exit time window 2 3 or 4 hours allows you to customize alert and reporting times based on an individual residen s sleep patterns Bedroom Exit e Enter the latest time the resident normally leaves the bedroom Enter the number of hours before the normal bedroom exit time that you consider reasonable for the resident to exit the bedroom

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