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Suggestion Box System - User Manual

1. esses 25 Fic re e EEEE E aE n ANERE a aer i 25 Fig ure 40 PaO eI RUE a 26 Figure 4 7 Default page for customers iras 21 Droutedeo Nandser sde iul page cererea iedon de tenu E S 28 Erstre 4 9 Editor s delal pase acepto raciales 28 Figure 5 1 All users administration Ppage cccccccccccssssesssececececeaeeesesecceeeeeeaaeesseeeeceseeseaaeenees 30 Pee A E II esas 30 UA A A A a 31 Figure 5 4 Applications projects modules and roles section ooccccccncnnnnnnonononononnnncnnnnnnnnos 32 Figure 3 5 Edit and disable Dutton ssidoxescosssecerarsecowecnepsvedecdawwactauecelacen ecasaununsocsedauetestiovssadaetenes 32 Figure 5 6 Edit user pages the layout is almost the same as in the add new user 33 Eistite 0 1 US Ses ton DEG VIO WV sedas 34 Ia AAA nn A DES end IEEE Ure EU RAM SES 35 Pisure 0 9 Available Projets lt scccccnsezssesesinacdestetesanancenccaneusseawsiaesdeacestasanosaensiaebusanawsiaeddiabovieds 35 LEroure 0A Available TOG UC Ssss E N 35 BPM to Available N pes NETT T T E ES 35 Figure 6 6 All status available choices oi cccuscseseencdanctsicensdninwiievecseencenssscsededaiiencuadeuslvavestaceceacenesexe 36 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 4 User manual InnovationAcademy Fiure 0 7 Re CTO Key WOrd estando coat 36 Figure 6 8 Buttons for filtering by Status oooonccccnncncnononocnnnnnnnnnnononnnnnnnnnnononnnnnncnnnnnnnnnnnnnos 3
2. oooocccnnnnccccnnnnocnnnnnnnonononinonncnnnnnnnononanoncnnncnnnnnnnos Zi 4 APPEARANCE AND FUNCTIONALITY OF THE APPLICATION ccccccccseeeeeees 23 4 1 MESA AA An 25 4 2 Pas word T O E cu EISE IMPER EDU LU Dot IU HMM pP SE MERLO ATE 25 4 3 a secant ce cnne e A PO UE E O Po A 26 4 4 Customer User ciclo atasco E E IE conectate lloc E E AE ecd oed ese cU s esos PUE 27 4 5 A o E E UE cadere Dueb 28 4 6 Ska LALO MR eR 28 S JSERSADMINISTRATION iria sad eutavanacessucsmsess cone KEARE EES EENES 30 5 1 Searching and ARRAN S MNO USES s cweastincenscauemeueexauetaccccegavsatdaawetccisesentaiezae hideous beasontecsaueesavtviaceotcea 30 3 2 EE 31 D2 Aldine Users DY Mana 2er Aser POUR 31 5 3 A A T ET 32 6 MANAGE SUGGESTIONS cistitis 34 6 1 AAA e o A 34 6 2 Suare HOn detal PrE VIe ito ee 34 6 3 Searching AA 35 6 4 eA O e E A A O E A 36 6 5 O ane WSU A A 37 6 6 Edine aseni SUD CN seiis E E 38 708 MEME 75770 72 eG 2 0 02 as 39 6 6 2 Updating suggestion status by editor oooooooonoonnncnnnnnnnnnnannnononnnnnnonononanonnnnnnnnnnnnnncncnnnnnnnnnnnos 39 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 2 User manual sBox You suggest You complain We react InnovationAcademy Ta 01 48 ES m 41 7 1 CUS CS 4 7 2 Analy CIC Al HC DOIG PI E o LO 43 IMPLEMENTATION PROCEDURE 12i i335 isvk s sev eb vt
3. InnovationAcademy You suggest You complain We react The button users is used to go to All users administration page On the left side of the Assign user to module page there 1s panel called available editors To add a editor to a module click on the wanted editor and then on the button shown in Figure 3 6 and then click the save button The process of removing a editor from a module is similar First click on the appropriate editor in the Module editors panel click on the button shown in Figure 3 7 and then click the save button Figure 3 6 Insert button pe M Figure 3 7 Remove button Assign users to module Module 1 Back Save Users Avaliable editors Module editors managerrrr manager a Kristina Kolic a IAMName IAMSurName Boris Kocarov kristina kolic AName ASurName new user Pano Gushev l ATName IATSurName editor editor nov korisnik New User it y asa sme e Figure 3 8 Assign users to module page Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 22 User manual sBox ic InnovationAcademy 4 Appearance and functionality of the application The suggestion box application realized as cloud computing solution can be accessed at the address link http fancyinnovations com suggestionbox The log in page is separated in two different pages general login and customer login The general login page is shown in
4. Company Details Company Name Company Address Company Skopje Address 2 1000 O Macedonia Phone 121212 Fax E mail email email com Payment Details You have selected the folowing products If correct please choose payment plan and then confirm Application Package Start Date End Date Suggestion Box 29 04 2011 29 05 2011 Ei agree with the terms Please choose payment plan and then confirm MasterCard visa Paypal Proceed to payment Figure 1 6 All entered information and payment details Next the order confirmation step follows It is shown in the next figure At this moment the contract and the company administrator credentials are sent to the entered email gt Step 3 R Confirm the free trial and start using your m intinue to t m services ORDER CONFIRMATION Your free trial subscription is successful Thank you for your interest An email confirmation was also automatically sent to the address provided when you registered for your account with the login details for your administrator account If you have any questions about your subscription please email support amp fancyinnovations com or call us at 0800 999 9999 Go To Your Account Return ta homepage Figure 1 7 Confirmation step 1 2 User login Enter the Fancy Innovations site and find on top right the Login here link as shown on the following figure Already a user Login here e SINCE DADES BUY FAC PAINE CONTACT z Servic
5. Figure 5 4 Applications projects modules and roles section Here a number of modules can be associated with the user that 1s being created This 1s not mandatory because it can be done later by editing the user 5 3 Editing users All the user groups can edit users except the customer Also the exception are the editors who can only edit customer users In both cases the procedure is the same In the all users administration page or all customers administration page there are two icons shown in Figure 5 5 i G Figure 5 5 Edit and disable buttons If a user clicks on icon deactivate a user If he clicks on icon he will be redirected to the edit user page shown in Figure 5 6 On this page he she can change the user all the user properties The thing that should be mentioned 1s that if a user changes his her own username he she will be automatically logged out He she should then log in with the new username The process is finished by clicking the save button If a user is disabled he will not be able to log in until his her privileges are restored from any of the users who can change user properties Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 32 User manual BISBox a You suggerit Vou complain We react InnovationAcademy Edit User Account general info User name e mail Country Macedonia a Check availability Name Zip Code 1480 Edit User Applications
6. User Manual For Suggestion Box System Business to customer Web application for management of suggestion box CONFIDENTIAL mnisBox F You suggest You complain We react InnovationAcademy Innovation Academy Version 1 0 25 04 2011 User manual sBox You suggest You complain We react InnovationAcademy Table of Contents REFPRENCE MANUA Lorraine letal cda 9 Ty USER GUIDE cocina ibi 9 1 1 IReeisbratiot Procenet aod 9 1 2 DELI Up aae WV CCU ace ercen e e FORO OE Dra UU deer EE s aon Oni dare rA OU S 9 1 3 betting up modules and COMOIS vc s 01csaccsseccesasosaseaeseccesasssasimenns cated aguanncceannacedsceauscnsuanttossaasseaaewates 10 1 4 ru m 1 Zi ADMINISTRATION isisisi ionni anari E a EA EEEE EAE A 13 2 1 Registering for Suggestion Box Service ooooooooonnnnccnncnononnnonononononnononononnnnnnnnnnnnonnnnnnnnnnnnnnnnnnnnnnns 13 2 2 AE dew OIC e a E E E EAE E E E ula den Uus 16 2 3 BG Al CIV POPC 60 O A Po E AEA E E E E A E E S E E 17 2 4 P a O TNT E E E E eve S 18 2 5 Mana e NN OT A A 18 Y MODULES ADMINISTRA TION sccsssiscsccsdisiecccsstsesccsssecessssianccccsserdiessecsssessesescestensvsesiecccssiasecss 20 34 DEHPEBITIS a module anales E ac cac x Ue pios U ci OU ER eS NUEVO UAM UNEI 20 3 2 ATH Done V AAA e On e UA LED edN PURIS states 21 3 3 A shea bcedagacecee ERE CRIME RUPEE D D EEEE UE EMEN E 2 3 4 Adding and removing editors to a module
7. ia User manual ie InnovationAcademy FisBox You suggest You complain We react Projects button to see al the projects of the company On the same page the New project button 1s positioned On click on the new project button the user is redirected to the Add new project page shown on Figure 2 7 Add project Back Add project Cancel Mame Description Logo Choose File No file chosen Customer name Customer logo Choose File No file chosen Start date End date Back Add project Cancel Figure 2 7 Add project page Here the company administrator fills up the project name project description and logo of the project The other fields are optional For each created project is generated link by which the customers can access the project After a project is created the company administrator gets email message with all the details about the company project The link and also html sample Suggestion Box button is sent to the company administrator in order to be positioned on company official web site sent to the customers email group or maybe posted on company social media pages 2 3 Searching projects Searching for project 1s done on the projects administration page There is no special way of searching for an project All projects are shown in this table In the top of the table there is a ordering bar with a number of buttons shown in Figure 2 8 App Name Description Managers StartDate End
8. mart newton mail com Back Send new password Figure 1 14 Forgot password page Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 50 User manual EJsBox InnovationAcademy 2 Company administrator This is the default company administrator page This page contains the entered company information and also a list of applications that the company is registered for Company info Company name a M CEO Branko Djurovic E Innovation Academy Official Name Innovation Academy Contact Person Branko Djurovic Address Arhimedova bb 60 City Skopje State Zip 1000 Country Macedonia Phone 023176068 Fax 023154584 Email info iacademy mk Web site http www iacademy mk Added By Innovation Academy Admin Description Software development and education company 4 5 2011 4 5 2011 4 5 7011 4 5 2011 4 5 7011 4 5 2011 5 5 2011 5 5 2011 5 5 2011 5 5 2011 5 5 2011 5 5 2011 Figure 2 1 Company administrator default page On this page there is menu which contains the following buttons Edit for editing and updating the company details History for previewing history of contracts Projects for previewing all company projects Users for previewing application users and Contracts for previewing all the company contracts 2 1 Define project Choose the Projects button from the menu on the default page All the Suggestion Box projects are shown in a table as in the following figure This table can
9. opinion or request for company services or goods e Complaint Type of customer message in order to express his her dissatisfaction for company services or goods e Status Each customer message passes through few stages called statuses Each status describes the phase of the editor or manager work on the suggestion message e Company administrator Employee of the company which passed the registration process for the Suggestion Box who is responsible for the company information the definition of projects and modules and project managers users e Manager Employee of the company which passed the registration process for the Suggestion Box who is responsible for defining editors users for responding the suggestions sent for each project module e Editor Employee of the company which passed the registration process for the Suggestion Box whose task 1s to answer to the suggestions and complaints of his her company customers e Customer A company services and goods customer or consumer who is whether satisfied or unsatisfied with them and wants to express it The customer can keep his her identity or can stay anonymous while sending suggestion Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 8 User manual You suggest You complain We react InnovationAcademy Reference manual 1 User guide This 1s a complete user guide in detailed steps for usage of the Suggestion Box
10. In this step the client enters information for the company he she represents The basic needed information is the company name and the company official name the CEO of the company the address city zip code state and country of the company headquarters Also the client has to enter basic contact information as phone and fax number email address to which the contract and login information will be sent later and the company website As optional information the client can upload the company logo and to write small description of the company The client can choose also that the contact person and the CEO person are different so he she will have to enter basic contact information about the contact person The next Figure 2 4 1s shown the layout of the second registration step Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 14 User manual InnovationAcademy Register your company by completing the form below and continue to the next step E Y aw 1005 app ication P da edis aa YT SHES CRP 24 E gt y and continue to the next step Company info Company name Official Name L CEO Name surName 7 Contact person is different Email Country Choose country Zip Code Cy n State No state Address Phone Fax Web site lex http www yoursite com L
11. Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 27 User manual InnovationAcademy You suggest You complain We react 4 5 Manager After the login procedure the default page is open In this case it looks slightly different from the customer default page The manager s default page is shown in the Figure 4 8 My Suggestions y To Do Resolved 1 Projects Users Customers Report Export to XML All projects All modules 7 All types All statuses 7 7 ID Subject Application Module Type Date Added Done 13 sug SB Module 1 Complaint 05 04 2011 0 9 12 Complaint SB Module 2 Complaint 05 04 2011 0 O 11 Sugestija SB Module 1 Suggestion 05 04 2011 B 960 7 a SB Module 1 Suggestion 10 03 2011 6 a SB Module 1 Suggestion 10 03 2011 e 5 Suggestion preview SB Module 1 Complaint 10 03 2011 EZ e 4 Suggestion preview SB Module 1 Complaint 10 03 2011 03 e 3 proba SB Module 1 Suggestion 10 03 2011 0 Kila 10f1 amp P Page size 10 _ Active Total 8 New 4 Ey Pending 1 amp In Progress 1 amp Resolved 1 2 Closed 1 Q Rejected 0 Figure 4 8 Manager s default page From the functionalities explained in 4 4 Customer the manager has all the functionalities The manager has a few additional functionalities Manager has the ability to administer of projects users customers and preview reports and also export the suggestions in xml fo
12. RTA e gt Te COIS tPA IOI SLC Landas 14 Figure 2 4 Registration step 2 and the confirmation alert cccccccnnnncnnnnnnnnnonnnnnnnnnnnnnnnnnnnos 15 Figure 2 5 Confirmation of the entered registration information and payment 16 Pisure 2 0 C ontirmadtiorn me SSd9 senoidal caricias 16 Proure 24 AOCPDEOIOGEDIUO raciones cactaorados 17 PO WS A eA AP A 17 Pie Wie 29 Navi AU OM Desarrolo EEE E EEE RE EREE EE 17 Figure 2 10 Project administration edit information cece cc cccccccececeeeeeeeseeeseseeeeeeeeeeeeeees 18 Poore IN Ay AO DA idiotas 18 AA AN o A AP E o PG 19 Figure 3 1 Module administration PAge cccccccnnnoonncnnnnnononononannnnnnnnnononnnannnnnnnnnonnnnnnnnnncnnnnnnnnnnnos 20 Figure 3 2 All projects administration page ooooonnccnnnncnnnnnnnnnnnnnnnnnnnononannnnnnnnnnnnnnanannncnnnnnnnnnnnns 20 Rise 5 INAS AON DA siste 20 Figure 3 4 New module Paso carritos did llas atlas 24 Fistre 3 3 EdIUriodule DB seserian E AEE 21 Picur S O Sere BUON sereen 22 Pare o REmoYe TOO e E E E EE 22 Figure 5 5 ASSIgm users to mod le NAS inca iii 22 ente 4 1 General MOST DD Ou sen coco sagsonctenseconds soovgecteannciauds a SO o RUE coo SO E Doo PE ORAN a EIN O ORE 23 Figure 4 2 Customer log in page oooooonnnccnnncnononononnnnnnnnnononononnnncnnnnnnonnnnnnnnnnnnnnnonnnnnnnncnnnnnnnnnnnns 29 Freue e e o O II MEE MEME 25 Figure 4 4 Logging out and My profile bar
13. amp Roles Applications Roles Suggestion Box uu Edit User Projects amp Modules Suggestion Box Projects Roles Modules Module 1 E Module 3 SB ba Module 2 Module 4 9 Editor Select All Deselect All Figure 5 6 Edit user pages the layout is almost the same as in the add new user Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 33 User manual FisBox You suggest You complain We react InnovationAcademy 6 Manage suggestions 6 1 Main functionalities The main functionality of this application is sending suggestion and managing theme from a centralized place The process starts with sending a new suggestion from user of customer user group by filling the form shown in Figure 3 13 Then editors or managers start working on that suggestion continuously changing its status and filling appropriate responses as in Figure 3 1 After the suggestion is resolved the customer or the manager inspects the response of the suggestion If the response is not good the suggestion resolution is rejected and the life cycle of the sent suggestion starts from the beginning or it is accepted and the life cycle of the sent suggestion terminates The other important functionality is the ability to view statistical and analytical reports for all the reported suggestions from a centralized place as described in section 7 Reports 6 2 Suggestion detail preview Every user can view the suggestion detai
14. suggestion box that you have at your entrance But if there are more than one modules then you have the improved version of suggestion box as for you as for your customers Your suggestion Box project will be accessible 24 7 and the customers will get responses to all their suggestions and complaints Setting up a new project is possible once the user has registered for the service and obtained the company administrator credentials The company administrator logs in the Suggestion Box System more details can be found in section 4 1 The entry point where the administrator adds new projects 1s the Projects page a snapshot is shown in Figure 3 2 The setting up procedure continues with setting up general specification about the project name description and logo Also this user can create new users of the manager user role and assign each manager to appropriate project This proccess is shown in Figure 1 2 Detailed explanation of the procedure is explained in section 2 1 Project Addsnew Logs in Company Suggestion Box Administrator Service Addsnew Manager Figure 1 2 Setting up a new application 1 3 Setting up modules and editors The details about project modules and its editors can be defined after the company administrator has defined the manager of the project or he she can defined himself herself The manager can log in the system using the same login procedure explained in section 4 1 The manager fea
15. 3 11 2011 End date 10 10 2011 save J cm Figure 2 10 Project administration edit information After auditing the desired properties the save should be pressed to save the changes Pressing any of the three buttons save back or cancel in the navigation bar Figure 2 11 results in redirection to the all projects page shown on Figure 2 12 Bak save Cancel Figure 2 11 Navigation bar 2 5 Managing projects Only the company administrator has privilege to view the list of all projects for the company Three type of user groups can add and edit application versions The preview is shown as table as in Figure 2 12 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 18 User manual nisBox You suggest You complain We react InnovationAcademy My Projects New project Search App Name Description Managers StartDate EndDate Date Added IAMName IAMSurName man man i ay cp dad m 3 10 2011 a zz SB SB Suggestion Box ManagerName ManagerSurname 3 11 2011 10 10 2011 ss s s 6 22 34 AM managerrrr manager Marjan Gusev G M 4 10f1 gt Pagesize 10 a 95 rinished Edit users A Workpackages 2 Finish Back l New project Figure 2 12 All projects page From here the user can search for project edit project check the users managers responsible for the project and also archive the project All these functionallities are enabled by the icons w
16. EE EE nee aE noas d ra a oras oiri 45 i GENERA Wiis sia 45 1 1 Oo Ciao O A A oeste o A 45 1 2 MS nn 48 1 3 Change user personal TODOPIIACI OD ara id 49 1 4 PSS Wy ORO ToO e T E E EE E E 50 2 COMPANY ADMINISTRATOR wivcssscsscccssessescsestecccsesenccenestecscncssssasessassecaseacssccstesseussacssaasassanss 51 2 1 PSUS pro s NER ENTE 51 2 2 IBS TI Mod NIRE ER 22 23 Change module ONG estatales abone 53 2 4 View rej eI NETT 54 2 5 ns TRE TE OR RR 55 2 6 Di AP ETT gen E O E EN I O E E 56 ZU Dejme personai OEM 57 2 6 2 Define user application roles iii b Prob DE Me user DOE ROLES rodado 56 2 7 o PR O SE PEE dEG 59 2 8 TVA AAPP Em 62 2 9 Update company detalls TTE OE 64 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 3 User manual InnovationAcademy You suggest You complain We react Table of Figures Eisute 1 1 Registration PLOCESS aissesduoueeesiecera veste eee nas 9 Figure 1 2 Setting up a new application occcccnccncccnnnnnnnnnnnonnnnnnnnnnncnnnnnnnnnnonnnononnnnnannccnnnnncnnss 10 Figure 1 3 Setting up the system by the provider manager oooonnncnccccnnnnnnnnnnnnonnnnnanannnnnnnnnncnnos 11 Ia Weep a UU o A AA e o 12 Figure 2 1 Offered products Among them is the Suggestion Box service 13 Figure 2 2 Full description for the Suggestion box Service oooonccccncccnnnnncnnnnnnononanananonccnnncncnnos 13
17. Rejected y Closed Eh Resolved Mk InProgress Pending NE New Figure 7 5 Weekly report Monthly Report Annual From To Back weeky Monty All projects lt lt Previous month Current month Next month gt gt Week Range New Pending InProgress Rejected TOTAL 27 03 2011 02 04 2011 0 0 0 0 3 0 0 0 3 03 04 2011 09 04 2011 10 04 2011 16 04 2011 17 04 2011 23 04 2011 1 1 0 0 0 0 24 04 2011 30 04 2011 0 0 1 1 TOTAL 27 03 2011 02 04 2011 03 04 2011 09 04 2011 10 04 2011 16 04 2011 17 04 2011 23 04 2011 24 04 2011 30 04 2011 MM Rejected Closed Mk Resolved Mk InProgress Pending EN New Figure 7 6 Monthly report Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 43 User manual mnisBox Hen You suggest You complain We react InnovationAcademy Annual Report Back Weekty Monthy Annual From to search Al projects lt lt Previous year Current year Next year gt gt Month Name New Pending InProgress Resolved Closed Rejected TOTAL January 0 0 0 0 0 0 0 February 0 0 0 0 0 0 0 March 5 3 2 1 0 0 11 April 3 1 1 1 1 0 7 May 0 0 0 0 0 0 0 June 0 0 0 0 0 0 0 July 0 0 0 0 0 0 0 August 0 0 0 0 0 0 0 September 0 0 0 0 0 0 0 October 0 0 0 0 0 0 0 November 0 0 0 0 0 0 0 December 0 0 0 0 0 0 0 TOTAL 8 4 3 2 1 0 18 12 10 8 6 4 2 0 February April June August October December J
18. User manual InnovationAcademy BS Box You suggest You complain We react Depending of the type of the user and the status of the suggestion different types of users can edit different field which will be described in more detail in Figure 6 1 6 3 Searching suggestions Sent suggestion are represented in a tabular form in every default page no mather the user group Searching and classifying the suggestions can be done in many different ways There are a number of filters that can be used independently or in combinations These filters are presented in Figure 6 2 Al projects y Au modules at ypes v atstatu E Search Figure 6 2 Search filters If drop down list All projects is clicked a list of all available projects for user will appear Figure 6 3 All projects Figure 6 3 Available projects After choosing an application we can choose a module of that project from the drop down list All modules All modules All TELE Figure 6 4 4 Available modules The filtering by suggestion type can be made with choosing the type from the drop down list All types This filter is independent of the previous mentioned All types Suggestions Complaints Figure 6 5 Available types The status filter is independent as the type filter but it can be combined with the other ones The possible choices for this filter are shown in Figure 6 6 Innovation Academy Arhimedova bb reon 60 YES Incubator 100
19. any project details click on the icon edit which is positioned in each project row My Projects Name Description Managers StartDate EndDate Date Added j 3 CAlAcad N CAlAcad SurN 5 19 2011 IMAGE tcademyse SB for the academy O RA 4428 2011 5 21 2011 Marjan Gusev 3 46 11 PM a ides CAlAcademyName CAlAcademySurName 5 20 2011 5 31 2011 5 19 2011 ebd cam Marjan Gusev 3 44 50 PM j CAlAcad N CAlAcad N 5 5 19 2011 j Aa E teus test cademyName CAlAcademysurName 5741 2011 6 2 2011 Marjan Gusev 3 42 06 PM is 2 Test CAlAcademyName CAlAcademySurName 5 11 2011 5 26 2011 5 19 2011 abd y Marjan Gusev 3 39 22 PM IAMName IAMSurName man man j 3 10 2011 4 L aj SB Suggestion Box Manager3nd Manager3nsd managerrrr 3 11 2011 10 10 2011 psi AM manager Marjan Gusev ore M 4 10f1 gt M Page size 10 z Total 5 Active 5 Back New project Figure 2 9 All projects The next edit project details page is open as shown in the next figure All the fields present the project details name description logo link start and end date and they are editable If you want to save the made changes then click on Save button Otherwise click either on Back or Cancel button Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 55 AA User manual EJS BOX ie ou sugspest You complain We react InnovationAcademy Edit Project Mame Market SB This is ab
20. bar 4 2 Password reset If for any reason user forgets his her password he she can click on forgot the password link to go to the password reset page shown in Figure 4 5 Password reset Please enter your e mail address We will send you a new temporary password and you will have to reset it and set a new password in 10 minutes Your e mail lgor llievski8gmail com Send new password Figure 4 5 Password reset page Then user should enter his her username which is an e mail address and click the send new password button A new password will be sent to that e mail address After that a user can log in with his her username and the new password Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 25 InnovationAcademy User mana EsBox ict You suggest You complain We react 4 3 Edit Profile The rightmost end of the top bar Figure 4 4 contains a link called my profile By clicking it the browser will open the My profile page as shown in Figure 4 6 Possible action buttons are Back to return to the previous page Save user info to change the new information about the user and Change password There are two panels The left panel is Account info and the right is Change password In the Account info panel a user can change his user name name surname phone fax address city zip code state or country After making a change the save user info button should be clicked to save the changes If th
21. filtering the suggestions After the needed suggestions are selected they can be arranged in the table in ascending or descending order depending on the ordering button that is clicked They are positioned at the top of the table and are shown in Figure 6 10 ID Subject Application Module Type Date Added Done Figure 6 10 Ordering buttons Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 36 User manual FisBox You suggest You complain We react InnovationAcademy 6 5 Adding a new suggestion Only user of the customer user group can add a new suggestion The users of the manager or editor user group cannot enter a new suggestion report When someone is willing to enter a new suggestion first he she has to enter the projects site by given url and then fill the form After login or after choosing to send an anonymous suggestion the form for adding new suggestion is shown as in Figure 6 11 New suggestion Back Send Cancel Please complete the form below This suggestion will be logged and sent to our editors team on a high priority basis Please do not expect a personal answer immediately A notification will be sent when the suggestion is answered Module Choose x Suggestion type Suggestion Subject What Where e How Why Description Attach file Choose File No file chosen Back Send Cancel Figure
22. fowomngresporses O Res Default action is click on log in button with filling proper username and password The check box keep me logged in is used to give instructions to the browser to remember credentials and keep open the established session The link forgot the password is used to reset the password Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 24 User manual FisBox Le You suggest You complain We react InnovationAcademy 4 1 User Authorization 4 types of user groups can log on the application e Customer logs in sends suggestions e Manager logs in administers the users and also the suggestions and their answers e Editor logs in works on responses of the suggestions e Company administrator logs in manages the projects and the managers per projects To log in enter username and password in the text fields for username and password and then click the Log in button as shown in Figure 4 3 This form is the same for the both login pages Account Information Username Igorlhevskig qmail cam Password eeeeeeeeee Keep me logged in Forgot the password After successful logging in the upper right corner of the top bar there is a welcome message with link to change the profile and log out as shown in Figure 4 4 Logging out is done by pressing the Log out button Welcome Igor Ilievski Log Out My profile Figure 4 4 Logging out and My profile
23. new module and enter it in the modules list The manager is then automatically redirected to module administration page 3 3 Editing a module The manager is the only user group that can edit a module Manager can edit a module by pressing the button on the Module administration page Figure 3 1 or by clicking the module name in the module name column Then the manager is redirected to Edit module page Figure 3 5 Module administration Back I New module SB Module Users e Module 1 5 E Module 2 Boris Kocarov Kristina Kolic AName ASurName Pano Gushev 5a 2 Module 3 Boris Kocarov AName ASurName Pano Gushev IATName IATSurName l 4 2 Module 4 Kristina Kolic AName ASurName Pano Gushev lATName lATSurName 4 4 1of1 M Page size 10 Active Total modules 4 Back New module Figure 3 5 Edit module page From here the manager can change the module name and click the save button to save the change The other possibility is to click the Assign users icon to assign editors to a module explained in section 3 4 Adding and removing editors to a module 3 4 Adding and removing editors to a module Adding an editor to a module is done on Assigning users to a module page In the navigation bar shown in Figure 3 8 there are three buttons The back button is used to go one level back Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 21
24. redirected to the edit user page Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 59 maisBox F You vuggest You complain We react InnovationAcademy My Users l Back New User All projects a All Roles Name Surname User Name Applications Y managerrrr manager sbmanager iacademy mk SB 4 4 2011 d amp Cadinno Cadinnovation cadmin2 innovation com mk BRS EMM ES SA SB WFL 3 3 2011 4 O nov korisnik novkorisnik mail com SB 4 12 2011 i Marjan Gusev marjan gusev iacademy mk BRS EMM ES SA SB WFL 5 21 2011 criName CT1Surname cadmint1 iacademy mk BRS EMM SB 4 8 2011 amp cadmin2 Cadmin4 cadmin2 iacademy mk BRS EMM ES SA SB WFL 3 3 2011 l editor editor editor iacademy mk SB 5 19 2011 Y IAMName IAMSurName jamanager iacademy mk BRS EMM SB 4 8 2011 O kristina Kolic kristina kolic iacademy mk SB 5 19 2011 d amp Pano Gushev pano gushev iacademy mk BRS EMM ES SA SB WFL 5 22 2011 4 1of2 gt M Pagesize 10 Active Total 18 Active 17 Back New User Figure 2 15 All users The edit user page shows the personal user information with the ability to edit 1t The page also has menu with these buttons Back always returns to the previous page Save saves the made changes Applications Roles leads to the user application roles and Project Roles leads to the user project roles The edit general user information is shown in the fo
25. shown It shows the Suggestion Box application description Suggestion Box Overview The aim of the WORKFLOW MANAGER is to provide a tool to set tasks and track their execution Old fashion management approach allows each manager on whatever managerial level to manage effectively from 3 to 5 subordinates This cloud computing system enables distant management of virtual teams from any location Any platform like PC MAC smart phone iPad any platform that has an internet browser can be a tool to access this system and any location where internet access is enabled can be your business office like home restaurant or airport This system enables easy management of your project organisation management of your team definition of business rules definition of user privileges and controlling the performance through allocation and follows up of tasks The employees are receiving their tasks and update their status History of task progress and statuses are visible to all users and any directions misunderstanding are avoided You suggest You complain We react Start Free Trial Now Register and Pay It The general functionality of this software product module enables managers to monitor execution of tasks even if they are not present on the site The module has the reporting functionality about employees performance per day week month etc Figure 1 2 Suggestion Box overview The user clicks on Register and Pay it button and continues N
26. table in ascending or descending order in dependence of some property Those buttons are shown in Figure 5 2 Is Is Name Surname Role Username Project approved locked Last login Figure 5 2 Arranging buttons Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 30 Dor mana BisBox Le You suggest You complain We react InnovationAcademy By pressing the Name button the users will be arranged by their name in ascending order By clicking the same button again users will be arranged by their name in descending order The functioning of the other buttons is exactly the same The name of the button that is pressed 1s the attribute by which the users will be arranged in the table Editing and deleting users is possible from the same window and that will be explained in section 5 3 Editing users Users from customer user group cannot administer users They cannot create nor delete users nor view any user list The two user groups that have the authority to create and reassign users are manager and the company administrator The first step in administrating users is the same for the three user groups From the default page by clicking on the Users button the user is redirected to all users administration page Figure 5 1 By clicking on the Customers button the user 1s redirected to all customers administration page which has all the functionalities as all users administration page except for the creating new
27. 0 Skopje Macedonia 35 User manual sBox You suggest You complain We react InnovationAcademy All statuses All statuses 1 New Pending In Progress Resolved Closed Rejected Figure 6 6 All status available choices Searching for a sent suggestion by a key word or a phrase from its subject or description 1s also available using the filter shown in Figure 6 7 Figure 6 7 Filtering by key word Suggestions can be filtered only by their status There are special filter buttons just for that purpose They are positioned at the bottom right part of the table shown in Figure 6 8 Total 8 New 2 y Pending 1 In Progress Z Resolved 2 Closed 1 Rejected 0 Figure 6 8 Buttons for filtering by status The controls for navigating through the table are positioned in the bottom left of the table shown in Figure 6 9 4 4 10f1 H Pagesize 10 Figure 6 9 Navigation controls The button is used to go to the first page of the table button is used to go to the last d page in the table The button is used for going to the previous page and the button is used to go to the next page The drop down list P88 size 10 number of application per page in the table can be used to change the A combination of all filters is possible when searching for a sent suggestion 6 4 Arranging suggestions As described in the previous section there are a number of controls that can be used for searching and
28. 000 Skopje Macedonia 49 User manual misBox You suggest You complain We react InnovationAcademy My profile Back Save user info Change password If you change your user name the system will logout you and than you can log in again with your new user name Account general info Change password Username Martnewton mail com e mail Check availability Name Mart Zip 91020 Surname Newton City Phone 1234567 State California Fax 1234567 Address Country United States M New Confirm Back Save user info Change password Figure 1 12 My profile page Change any personal information and click Save user info button Change the password and click the Change password button 1 4 Password reset The following figure shows the login page which contains the Forgot the password link Click on it Loc IN Please enter your username and password Account Information Password E Keep me logged in INNOVATION SERVICES Forgot the password amp TECHNOLOGIES l Log In Figure 1 13 Login page The following form opens for you Enter your username email and click the Send new password button The new generated password will be sent on your email address Password reset Please enter your e mail address In a moment you will recieve a new temporary password by email and you will have to reset it and set a new password immediately l Your email
29. 6 Fiure 5 Na HON GO FOIS telde iii ur be sd oi rete tek 36 Figure 6 10 Orders DUO Suert iio 36 Preto TING Wy ISSUE DAD sarro ies ets 37 Fiure 6 12 Fue noad WIN es ei E E E 38 araea EE SAA o A 39 Pi te LA date DUO sanos destila caco S Ren E ea 39 Figure 7 1 Statistics by suggestion status report sess 4 Figure 7 2 Report statistics by suggestion modules oooooooonnnnncnncncncnnnnnnnnnnnnnnnnnnonanononccnnnnncnnos 4 Figure 7 3 Statistics depending on the type of SUggestlONS oooonccccncncnnnnncnnnnnnnnnnnananonononnncncnnos 42 Figure 7 4 Time spend Statisties puro 42 E1906 7 3 WOCKIS TEODOND oou o A Gu NI MEMINI ETN 43 a sanie O M Fore AEST PR TU Em 43 a 757 Z2 AMA e ede sur EUR Sm E E TE 44 Figure 7 8 Control for defining start and end date for report occcccccnncnnnnnnnnnnnnnnnnonnnnnnnancnnos 44 Hours M lori P 44 EBT ICAO INS asirio icon 45 Figure 1 2 Suggestion Box overview ooccccccccccnnnnoocnnnnnnnnnnononnnnnnnnnnnnonnnnnnnnnnnnnnnnnnnnnnnncnnnnnnnnnnnos 45 Figure 1 3 Choose application to register for essen nnne eene 46 Figure 1 4 Company basic information input form eese eene 47 Eistite EO KATOR E ou T 47 Figure 1 6 All entered information and payment detallS oooonoonnncnnncnnnnnnnonnnnnnnnnnnnnnnos 48 Eisure Controller 48 PPP ems 48 E15 tte Te oO IE DOPO A PP E ee ee ee eee 49 Figure 1 10 Choose applic
30. 6 11 New issue page A number of fields such as suggestion type module have a default value selected so it 1s important to inspect them before going further The subject field is mandatory and it is very important for searching a sent suggestion by key value as described in Chapter 6 3 Searching suggestions The second mandatory field is the description field Here user enters the following descriptions e What e Where e How e Why Next control is the file upload control which contains input field and a Browse button This is used for attaching a file to the suggestion such as photo of the suggestion The user can click the browse button to open the file upload window shown in Figure 6 12 and select the file he she wants to attach to the report Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 37 User manual EisBox You suggest You complain We react InnovationAcademy File Upload Amy Documents T My Computer My Recent yy Network Places Documents Mozilla Firefox a 2 Rabota SCDAD DOCS 18 10 2010 Microsoft Word Pro_2003 Portable IM CDAD LOT1 User Manual v 2 mk Z ldatnetfx35setup CI New Microsoft Office Word Document SOLManagementStudio_x86_ENU Technical Specification Bug Reporting v 1 0 My Documents D My Computer amp File name Oper My Network Files of type All Files Figure 6 12 File upload window At the end the suggestio
31. Date Date Added Figure 2 8 Arranging bar Those are application name Suggestion Box project name project description managers of the project start and end date of the project and the date the project was added By clicking on them we can arrange the projects in ascending or descending order based on the name of the button that 1s clicked At the bottom left side of the table there is a bar with navigation buttons shown in Figure 2 9 MH 4 Tof1 F H Pagesize 10 Figure 2 9 Navigation bar Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 17 ia User manual ie InnovationAcademy FisBox You suggest You complain We react The button is used to go to the first page of the table button is used to go to the last page in the table The button is used for going to the previous page and the button is used to go to the next page The drop down list P388 size 10 number of projects per page in the table can be used to change the 2 4 Editing project All project properties can be edited on click on the edit icon which is positioned in every row of the project table There the project name project description and the logo can be changed The logo must be reuploaded Edit Project Back Save Cancel Hame SB Suggestion Bax Description Logo Choose File No file chosen Customer name Customer logo SETS Choose File Ma file chosen Start date
32. Management Manager Employee Company Administrator Manager Fl Email Marketing Agent Customer Company Administrator Suggestion Box Manager Editor Figure 2 13 Application roles 2 6 3 Define user project roles InnovationAcademy This is the next step of the new user definition At this point you have to choose project roles The available roles are the roles selected at the previous step If the role includes working with the project modules then choose the modules that the user will be responsible for This step is shown in the next figure Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 58 User manual nisBox You suggest You complain We react InnovationAcademy New User Projects amp Modules Suggestion Box Projects Roles Modules Module 1 Module 3 Editor SE Module 2 Module 4 2 Manager Editor Tesi H Editor id Manager Select All Deselect All A Editor SE Manager Select All Deselect All amp Editor Module 1 lAcademySB t7 Manager Select All Deselect All Products Parking Editor a Market SB Staff Manager Select All Deselect All Figure 2 14 Project roles 2 7 Edit user The edit user functionality 1s similar to add new user Firstly you choose the Users button from the menu on the default page and then all the company users table is shown as in the following figure Each row has the edit icon On click on it you are
33. Name 5 11 2011 6 2 2011 5 19 2011 Marjan Gusev 3 42 06 PM Ma Test E CAlAcademyName CAlAcademySurName 5 11 2011 5 26 2011 5 19 2011 lad x Marjan Gusev 3 39 22 PM IAMName IAMSurName man man 3 10 2011 AU m SB Suggestion Box Manager3nd Manager3nsd managerrrr 3 11 2011 10 10 2011 ono AM manager Marjan Gusev Tees M 4 10f1 gt M Pagesize 10 Total 5 Active 5 Back New project Figure 2 7 All projects All the project names are clickable and the click on the name leads to the view project details Click on any of the project name Then the following page is shown The view project details page contains only output fields and they are the project name the project description project logo company link project link start date end date user who added the project and the date time of adding Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 54 maisBox F You vuggest You complain We react InnovationAcademy View Project Name Market SB Description This is about Logo Link http market com Project link http www iacademy mk fancy SuggestionBox JOK50J0K Start date 5 1 2011 End date 6 1 2011 Added By CALAcademyName CAlAcademySurName Date added 5 25 7011 Figure 2 8 View project details 2 5 Edit project details You choose the Projects button from the menu on the default page and then all the projects table is shown as in the following figure To edit
34. System Innovation Services and Technologies offers the Suggestion Box System application cloud computing solution in a form Software As A Service The initial registration process 1s described in 1 1 and is realized as log in web page The user should first register his her company and follow the instructions for trying the software or buying it 1 1 Registration process Details about the registration page are shown in the section 2 Supplier Figure 1 1 Registration process After registering the company the user can register for the Suggestion Box service by trying it on trial period or buy it for selected period of the offered ones When the registration is finished the supplier Suggestion Box System emails the user who has become company administrator his her login credentials the main functionallities and the login link At this point the process of registering for the Suggestion Box System service is finished 1 2 Setting up a new project A project is a item which is the essence of the Suggestion Box system At the domain of the Suggestion Box system the project is precisely an area of interest or an area of researching the customers opinions suggestions or requests It represents new customer application with its own link which the customers can access the project by Also the project link is a way to promote the company suggestion box online The project is a unit which usually has at least one module and so the proje
35. anuary March May July September November NEM Rejected Closed MM Resolved Mk InProgress Eh Pending NEN New Figure 7 7 Annual report In all of the reports on the top of the table there 1s a navigation bar for going to previous current and next week month year accordingly In the control shown on Figure 7 8 a start and end date of interest for the report can be entered Then with the click of the button search the report will be generated From 2010 10 05 To 2010 12 31 Figure 7 8 Control for defining start and end date for report The last type of the report is the totals statistics shown in Figure 7 9 This report is a short table that gives the total suggestion closed total time and the working hours Total closed suggestions 1 Total Time 185 00 hours Working Hours 60 00 hours Figure 7 9 Totals table Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 44 User manual misBox You suggest You complain We react InnovationAcademy Implementation procedure 1 General 1 1 Company registration The company representative enters the Fancy Innovations link There the application offer is shown as the following figure BUGReporting Ba system AR Bug Reporting System is leading cloud computing software solution in quality assurance and task management The usage is quick simple and easy as using e mail web client It allows organizations to collect track and assign bu
36. ation SCTEON cccccccooooncnncnnnnnnnnonononnnnnnnnnnnnnnnnnnnnnnnnnnonnnnnnnnnnnnnnnnnnnnnos 49 Figure 1 11 Welcome message and Log out and My profile link eeeessssse 49 Eretrte Be 12 MI PEOTIE PATO ste seca enn o MM NEUES 50 EIU LIS EOPID E esoo tono cues E ruu SD PRI Gu propi PRSE UN rU PP Peu eC MET aes 50 Figure 1 14 Forgot password page sirenita idos 50 Figure 2 1 Company administrator default page ccccoooooonncnnnnnnnnnnnnnnnnnnnnnnnnnnnnnananoncnnnnnnnnnnnos 51 Prete 22 Apr ec WADIC a ria futuris 52 ette 2 5 Add TOW a E oro A E O E A 52 Fig re 2 4 All modules page iseeeiienerneainn eaa gebesime aiaia arni E EU pr s 53 ap e 22 MO MEDI A AEA E E 53 Figure 2 6 All modules DAL Eurasia 54 PIOUS E A E E A 54 Fitore 2 6 View project detaili nara 29 Poore 2 0 TAI OVS CES WANG arial 55 Perot Ze VO BOITE DEOJE delas nono loe lied do Leno b oU des 56 A Eo 56 Figure 2 12 Define user personal information sessi 57 Pe 715 APpuca ton TOS eiii 58 PROS 2s 3 PROSE ONC E E EE E T EE 59 r E E E e E E EE EO DOTT 60 Figure 2 16 Edit user general information ccccssessssssssseeeeeccecccccceeceeeeaaaaaasseseeeeeeeeeeeeeeeees 60 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 5 User manual InnovationAcademy EJsBo vugpest Tog O X react Figure 2 17 Application roles Figure 2 18 Edit project roles LU Zh MACS WAC acota sito r ioo E Mie cro
37. ationAcademy E pem GR if Jn iN New LL bu EF jg Editor manager opens i h bmi X pa the suggestion and dele iis x takes responsibility for it new suggest ion compaint pom The customer who Pendi a iini v sent the suggestion or FE a F WS the manager responsible y x for the Suggestion Box The responsible editor manager project is not satisfied with works on the suggestion response the response the editor and responses to the customer manager gave and rejects the response E i a s In Progress Rejected Ka i j Sey RS d The customer who sent the suggestion or the manager responsible for the Suggestion Box X project is not satisfied with The responsible editor manager X LES J the response the editor manager gives the final suggestion response P N s gave and rejects the suggestion E Resolved F Eod S M The customer who sent the suggestion or the manager respo nsible for the Suggestion Box project is satisfied with the response the editor manager gave and closes the suggestion Figure 1 4 Lifecycle of suggestion The customers can send suggestion message as suggestion or complaint The editors and managers receive the suggestions and decide whether to respose the suggestion The editor or manager who first will open the suggestion becomes responsible for the suggestion and he she is s
38. atistics Back Status Module Type Timing Details Totals All projects a AVERAGE TIME Opening reported bugs 4 10 hours Closing resolved bugs 0 09 hours Resolving reported bugs 0 97 hours a p opening Resolving rejected bugs 0 74 hours m rt for closing Completing reported bugs 5 90 hours UE ed resolving 200 Average time for resolving rejected bugs 1 00 0 00 Figure 7 4 Time spend statistics Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 42 mi sBox You suggest You complain We react InnovationAcademy 7 2 Analytical reports By clicking the details button in the reports page manager can see the weekly analytical report in tabular and graphical form as shown in Figure 7 5 There is an option to choose a monthly report by clicking the Monthly button Figure 7 6 or annual report by clicking the Annual button Figure 7 7 Weekly Report d eo ant mm From 7 All projects z lt lt Previous week Current week Next week gt gt Days of week 04 04 2011 Name of day Resolved Closed TOTAL 0 0 d Pending InProgress Rejected Monday 0 05 04 2011 Tuesday 06 04 2011 Wednesday 07 04 2011 08 04 2011 09 04 2011 10 04 2011 Thursday Friday Saturday Sunday 0 0 1 1 0 0 0 0 0 0 0 0 0 0 1 1 EC OoOo ot U oO 1 0 0 0 0 0 1 TOTAL 8 04 04 2011 05 04 2011 06 04 2011 07 04 2011 08 04 2011 09 04 2011 10 04 2011 EN
39. be sorted and also filtered The projects can be filtered by search keyword The number of the items of the table can be chosen of the page size control at the bottom of the table Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 51 User manual FisBox F You vuggest You complain We react InnovationAcademy My Projects New project Search Name Description Managers StartDate EndDate Date Added CAlAcad N CAlAcad SurN 5 19 2011 4 UT E lAcademySB SB for the academy n a EET a 4 28 2011 5 21 2011 3 46 11 PM E am HERE CAlAcademyName CAlAcademySurName j 5 19 2011 2 aj estte test Marjan Gusev 5 20 2011 5 31 2011 3 44 50 PM j 3 Y Sa aj 2 test24 CAlAcademyt ame CAlAcademySurName 5 11 2011 6 2 2011 5 19 2011 Marjan Gusev 3 42 06 PM a Test CAlAcademyName CAlAcademySurName 5 11 2011 5 26 2011 5 19 2011 hd Marjan Gusev 3 39 22 PM IAMName IAMSurName man man j 3 10 2011 f amp y SB Suggestion Box Manager3nd Manager3nsd managerrrr 3 11 2011 10 10 2011 pubes AM manager Marjan Gusev EUN M 4 10f1 gt MH Pagesize 10 Total 5 Active 5 Back New project Figure 2 2 All projects The menu on the all projects table consists of 2 buttons Back which leads to the previous page and New Project which leads to add new project page Click on the New Project button Add new project page opens Enter the required information project name project de
40. ct area is parted on subareas modules Each customer suggestion is sent for a project module This concept enables better Suggestion Box project modularity and systematic preview of the sent suggestions Modules also are great clasification of the sent suggestions Real life example You are manager of a super market You ve placed suggestion box at your market entrance After quite a time you decided to read what your customers wrote as suggestions and complaints in your suggestion box You saw that the suggestions and complaints are written for many different aspects of your market work e g staff goods hygine parking place but also nonesenses etc You ve read all the suggestions but you don t know how to answer your customers at least how to thank them to their suggestions and Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 9 ia User manual ie InnovationAcademy FisBox You suggest You complain We react complaints You can change anything at your working but will the customers who left the suggestions and complaints notice that How can the Suggestion Box project help you After your company registers the Suggestion Box system it will have the ability to open Suggestion Box project which is corresponding to your real suggestion box at the market entrance The Suggestion Box project must have at least one module If the project has only one module that would be the messed up version of
41. customer 5 2 Adding a new user 5 2 1 Adding users by manager user group By clicking the Users button on the default page the manager will be redirected to the users page where he she can see all the users for a given application From here by clicking the New user button he she will be redirected to the New user page shown in Figure 5 3 where he she can create a new user New User sme rests user Account general info newuser email com User name e mail Check availability Country United States e Password State New York rad create user Figure 5 3 New user page All the input fields are mandatory The username must be in valid e mail password must be at least 6 characters long and password and confirm password must match In the next screen the user roles per applications is chosen After choosing the roles per applications the roles per projects have to be chosen Those two screens will appear as shown in Figure 5 4 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 31 User manual FisBox You suggest You complain We react InnovationAcademy New User Next Applications amp Roles Applications Roles _ Y Manager Y Suggestion Box X Editor Next New User Next Projects amp Modules Suggestion Box Projects Roles Modules IV Module 1 F Module 3 En Editor 4 SB l 2 Module 2 Y Module 4 WU Manager Select All Deselect All Next
42. dentity when the customer is leaving suggestion message but without keeping in track what happens with it The customers can also comment on each his her sent suggestion or sent response The major advantage of the Suggestion Box system apart the classical suggestion box is that is avaliable and online 24 7 for the customers not only for the company working hours and can be accessed by every device which supports Internet broswer Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 7 sBox You suggest You complain We react R User manual sB InnovationAcademy Keywords These are the most used words in the user manual document and their explanation e Suggestion Box System System that changes the way the real suggestion box works and enables the companies virtual way to communicate with their customers Sometimes it is referenced as application e Company Organization that is interested of using the Suggestion Box System as service for their customers e Registration Process that every company that is interested of using the Suggestion Box System must pass in order to use the system e Project Type of application or area of interest or research which has to be made in order to function company Suggestion Box System e Module Subarea of project Each project must to have at least one e Suggestion Type of customer message in order to express his her suggestion
43. e 4 new user amp cainno CAlnnovation O kristina kolic d amp New User L man man M 4 1of1 gt M Page size 20 z All Roles User Name sbmanager iacademy mk cadmin2 innovation com mk novkorisnik mail com marjan gusev iacademy mk cadmint1 iacademy mk martina adams mail com cadmin2 iacademy mk editor iacademy mk jiamanager iacademy mk kristina kolic iacademy mk pano gushev iacademy mk boris kocharov iacademy mk iatest iacademy mk agent iacademy mk newusersb iacademy mk cadmin innovation com mk kristina kolic iacademy mk newuser email com managersb iacademy mk Active ML Search SB BRS EMM ES SA SB WFL SB BRS EMM ES SA SB WFL BRS EMM SB SB BRS EMM ES SA SB WFL SB BRS EMM SB SB BRS EMM ES SA SB WFL BRS SB BRS EMM SB BRS EMM ES SA SB WFL SB BRS EMM ES SA SB WFL SB SB SB Applications Figure 2 21 All user table with deactivated user Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 4 4 2011 3 3 2011 4 12 2011 5 21 2011 4 8 2011 5 24 2011 3 3 2011 5 19 2011 4 8 2011 5 19 2011 5 22 2011 3 10 2011 4 8 2011 5 9 2011 4 4 2011 3 3 2011 3 23 2011 4 12 2011 3 23 2011 Total 19 Active 18 63 User manual sBox InnovationAcademy 2 9 Update company details You choose the Edit button from the menu on the default page and then all the company details are sh
44. e username is changed the user will be automatically logged out Then he she should log in with the new username Changing the password can be realized in the right panel called Change password First the old password should be entered than the new password and confirm new password which must be the same as the new password The passwords must be at least 6 characters long and contain at least one special character After changing the password the change password button should be pressed to change the password Appropriate action will be taken by clicking either Save user info button or Change password button and the user will be redirected to the default home page My profile Back Save user info Change password If you change your user name the system will logout you and than you can log in again with your new user name Account general info Change password User name kristina kolic iacademy mk Old password i HR Address Address e mail Check availability New password gt gt gt Confirm new D E password Name Kristina City Skopje Surname Kolic Zip Code 1480 Phone 021212 State Fax Country Macedonia y Back Save user info Change password Figure 4 6 Profile information Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 26 sBox You suggest You complain We react R User manual sB InnovationAcademy 4 4 Customer user Fig
45. ectively from 3 to 5 subordinates This cloud computing system enables distant management of virtual teams from any location Any platform like PC MAC smart phone iPad any platform that has an internet browser can be a tool to access this system and any location where internet access is enabled can be your business office like home restaurant or airport Suggestion Box Overview You suggest You complain We react This system enables easy management of your project organisation management of your team definition of business rules definition of user privileges and controlling the performance through allocation and follows up of tasks The employees are receiving their tasks and update their status History of task progress and statuses are visible to all users and any directions misunderstanding are avoided Start Free Trial Now Register and Pay It The general functionality of this software product module enables managers to monitor execution of tasks even if they are not present on the site The module has the reporting functionality about employees performance per day week month etc Figure 2 2 Full description for the Suggestion box service There are two buttons as shown on the previous figure one for registering the company for trial period usage of the service and the other for registering the company and paying to use the service If the client selects the trial version of the service he she m
46. es we offer We are here for you We are here for you Questions amp Anwers Satisfied customers Contact us Figure 1 8 Menu The link redirects you to the login page as shown the following figure Enter your credentials and log in the system Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 48 User manual You suggest You complain We react InnovationAcademy Loc IN Please enter your username and password Account Information Username bryan rick mail com 7 Keep me logged in INNOVATION SERVICES Forgot the password amp TECHNOLOGIES Log In Figure 1 9 Login page After the login the system forwards you to the Choose Application screen Then click on the Suggestion Box logo to enter the system Choose Application Please choose your application in the system misBox You suggest rou complain We react BUGReporting Il system project management JSurVey 2MM E MAILMARKETINGMODULE automation Figure 1 10 Choose application screen 1 3 Change user personal information When the user is logged in in the top right corner My profile link is shown next to the Log out button Welcome Mart Newton Log Out My profile Figure 1 11 Welcome message and Log out and My profile link Click the My profile link The following form with your personal information is shown It 1s the My profile page Innovation Academy Arhimedova bb reon 60 YES Incubator 1
47. ext the step 1 of the company registrations follows The user has to choose the application he she registers his her company for Choose the application Suggestion Box as shown on the following figure and click the Proceed to Step 2 button Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 45 User manual BjsBox InnovationAcademy Step 1 Choose applications in Step 2 Step 3 Register your company by completing the form below and continue to the next step the form below and continue to the next step Complete the payment and start using your services Application selection Select number of users 0 5 Single Bundle 1 Month 3 Months 6 Months 9 1 Year Bug Reporting System 15 00 30 00 55 00 90 00 A orkflow Management 1 Workfl M g 16 00 30 00 55 00 90 00 Email Marketing 17 00 30 00 55 00 90 00 Suggestion Box 18 00 30 00 55 00 90 00 Sales Automation 19 00 30 00 55 00 90 00 E Survey 20 00 30 00 55 00 90 00 GRAND TOTAL 90 00 Proceed to Step 2 Figure 1 3 Choose application to register for The step 2 of the registration is entering the basic company information name address city country phone etc The entered information is expected to be true so that confirmation mail could be sent Enter the information and click the Proceed to Step 3 button Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 46 B SBOx
48. ged in orgo assword Anonymous login enables Forgot the password To hide your identity when leaving suggestion message but without keeping in track what happens with it Anonymous login Log In Figure 4 2 Customer log in page There are 4 different types of user groups and users from all the groups must log in to use the application Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 23 User manual InnovationAcademy EdsBox You suggest You complain We react e Customer C sends suggestions evaluates the way the suggestion was resolved accepts it or rejects it e Manager M administers the users also creates editors and assign them to projects modules and customers and also the suggestions and their answers accept the solutions of the resolved suggestions or reject them e Editor E the user that is actually working on responses of the suggestions This user role has the ability to change the suggestion status and fill out appropriate reports e Company administrator CA with role to register and administer the application and the projects 1n it and assign managers of the company and the projects The functions and the users privileges are shown in the following table Administration of modules and module editors Administration of users tt a IET IS E A Er O Asminseatonofsvgesion sites SK Fesposetosuggestoncompiat ke
49. gs 2MM od E MAILMARKETINGMODULE The aim of the Email Marketing is to provide a tool to set tasks and track their execution Old fashion management approach allows each manager on whatever managerial level to manage effectively from 3 to 5 subordinates This clo KFLOW project management The aim of the WORKFLOW MANAGER is to provide a tool to set tasks and track their execution Old fashion management approach allows each manager on whatever managerial level to manage effectively from 3 to 5 subordinates This cl SU Vey DATA COLLECTION SERVICE The aim of the Suggestion Box is to provide a tool to set tasks and track their execution Old fashion management approach allows each manager on whatever managerial level to manage effectively from 3 to 5 subordinates This clou EisBox You sumet You complain We react The aim of the Suggestion Box is to provide a tool to set tasks and track their execution Old fashion management approach allows each manager on whatever managerial level to manage effectively from 3 to 5 subordinates This clou automation The aim of the Suggestion Box is to provide a tool to set tasks and track their execution Old fashion management approach allows each manager on whatever managerial level to manage effectively from 3 to 5 subordinates This clou Figure 1 1 Applications After choosing the Suggestion Box application by click on the logo the following figure 1s
50. he she can edit it or approve it If the status is new he she can edit the suggestion type module subject suggestion description After the change is made it 1s saved by clicking the update button If the suggestion status is pending in progress closed 9 or rejected 9 no further approval or editing is possible If the status is resolved amp Done property will be 80 and that s the maximum percentage an editor can set up From here the only change that can be made is to change the status to pending Only customers and managers can change the Done property to 100 by changing the status from resolved to closed or to rejected by changing the Done property to 0 6 6 2 Updating suggestion status by editor If the status 1s new all fields accept the status and Done can be modified To enter edit mode click the middle button update shown in Figure 6 14 Suggestion Preview Back Update Cancel Figure 6 14 Update button This button can be seen only if the editing 1s permitted The two fields Timing and History are automatically modified by the application with any change of the suggestion status After the editor finishes all his work on the suggestion he she changes its status to Resolved At that Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 39 ia User manual ie InnovationAcademy FisBox You suggest You complain We react point a customer or manager can accept the
51. he title and the filter bar and action buttons if there is no reminder then this bar does not appears There are number of available functions on this page Sending new suggestion and evaluation the effectiveness of a resolved suggestion 1s explained in section 6 5 Adding a new suggestion Customers can log out by clicking the Log out button in the rightmost top bar executing the procedure explained in section 4 1 User Authorization The first part of this page is the filtering bar shown in Figure 6 2 Those controls can be used to select module type and status of that application Also there is a control which can be used to search for a particular suggestion by key title and description The way to use this controls is explained in section 6 3 Searching Under the filtering bar is the table with the reported suggestions On the top of the table there is a bar with buttons that are used for arranging the suggestions in the table in dependence of some parameter as explained in section 6 4 Arranging suggestions The status bar is in the bottom right of the table The buttons in this bar can be used to filter the reported suggestions as 1s explained in section 6 3 Searching suggestions The navigation bar with buttons used for going through the table is positioned in the bottom left part of the table It is shown in Figure 6 9 The function of this buttons is explained in greater detail in section 6 3 Searching suggestions
52. hich are postitioned in each project row of the table Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 19 User manual FisBox You suggest You complain We react InnovationAcademy 3 Modules administration The only user group that can add new modules is the manager user group After adding a new module explained in section 3 2 Adding new module the manager defines editors for that module 3 1 Searching a module All modules can be seen in the table in Module administration page Module administration Back New module SB Module Users 5 Module 1 Kristina Kolic Boris Kocarov AName ASurName new user f 5 2 Module 2 Boris Kocarov Kristina Kolic AName ASurName Pano Gushev 53 8B Module 3 Boris Kocarov AName ASurName Pano Gushev lATName lATSurName 5 2 Module 4 Kristina Kolic AName ASurName Pano Gushev IATName lATSurName 4 1of1 gt M Page size 10 o Active Total modules 4 Back New module Figure 3 1 Module administration page This page can be access when list of all projects is shown as in the next Figure 3 2 when the user clicks on the Modules icon shown in every project row My projects A Application Name Description Logo Date Added af lt 3 10 2011 Sia se Suggestion Box 6 22 34 AM 4 1of1 gt Page size 10 Active Total 1 Active 1 Back Figure 3 2 All projects administrat
53. ic EN You suggest You complain X react InnovationAcademy User manual Step 2 Register your company by completing the form below and start us and continue to the next step services and continue to the next step Company info Company name Official Name CEO Name surName 7 Contact person is different Email Country Choose country Zip Code Cy State No state Address f Phone Fax Web site lex http www yoursite com Logo Molle chosen Description Proceed to Step 3 Figure 1 4 Company basic information input form After clicking the button the confirmation alert is shown which 1s questioning if you are sure that the email is valid CEO email or contact email You confirm if you are sure or cancel if you are not sure You are about to create new company Be sure that your CEO email or contract email if entered is correct because user with that email will be created and message will be send to that email Are you sure that your email is correct Figure 1 5 Confirmation alert The next screen shows all the entered information and payment details which includes Agree with the terms section and also Choose Payment Method section Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 47 User manual InnovationAcademy
54. il Marketing is to provide a tool to set tasks and track their execution Old fashion management approach allows each manager on whatever managerial level to manage effectively from 3 to 5 subordinates This clo The aim of the WORKFLOW MANAGER is to provide a tool to set tasks and track their execution Old fashion management approach allows each manager on whatever managerial level to manage effectively from 3 to 5 subordinates This cl DATA COLLECTION SERVICE y The aim of the Suggestion Box is to provide a tool to set tasks and track their execution Old fashion management approach allows each manager on whatever managerial level to manage effectively from 3 to 5 subordinates This clou The aim of the Suggestion Box is to provide a tool to set tasks and track their execution Old fashion management approach allows each manager on whatever managerial level to manage effectively from 3 to 5 subordinates This clou js automation The aim of the Suggestion Box is to provide a tool to set tasks and track their execution Old fashion management approach allows each manager on whatever managerial level to manage effectively from 3 to 5 subordinates This clou Figure 2 1 Offered products Among them is the Suggestion Box service The aim of the WORKFLOW MANAGER is to provide a tool to set tasks and track their execution Old fashion S management approach allows each manager on whatever managerial level to manage eff
55. ion page On the top of the table there is an ordering bar with a button that can be used to order the modules in the table in dependence of the name of the button That is module name button At the bottom left of the application there is a bar with navigation buttons shown in Figure 3 3 M4 Tof1 F H Pagesize 10 Figure 3 3 Navigation bar The button is used to go to the first page of the table button is used to go to the last is used for going to the previous page and the button is Page size 10 page in the table The button used to go to the next page The drop down list can be used to change the number of application per page in the table Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 20 User manual dasBox S B b suggest You complain We react InnovationAcademy 3 2 Adding new module As it was explained earlier only the manager can add a new module When a user is logged as a manager by clicking the modules button he she will be redirected to Modules administration page Figure 3 1 From there he she can add new module by clicking the new module button Then he will be redirected to the New module page Figure 3 4 New module Module name Module 7 Add module Back Figure 3 4 New module page Here there is only one input field and that is the module name field After entering the module name the add module button is pressed to save the
56. llowing figure Edit user general martina adams mail com United Kined a COL un K i Check availability s da M User name e mail Hame State No state Save Aopicatons Roles Projects ls Figure 2 16 Edit user general information If you click on Application Roles button then you will be redirected to the application roles page where you can edit the roles given to the user per Suggestion Box system To save the changes click Save or otherwise click Back or Cancel The screen is shown in the following figure Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 60 User manual Edit user applications and roles save Applications FJ Bug Reporting System CI Workflow Management Fl Email Marketing Suggestion Box Fl Sales Automation FisBox F You vuggest You complain We react Company Administrator Manager Developer Customer Administrator Customer Company Administrator Manager Employee Company Administrator Manager Agent Customer Company Administrator Manager Editor Company Administrator Manager Agent Customer Roles Figure 2 17 Application roles InnovationAcademy If you click the Project Roles button then you are redirected to the step for editing the roles given to the user per Suggestion Box project To save the changes click Save or otherwise click Back or Cancel The screen is shown in the following figu
57. ls preview For a detailed preview of a sent suggestion a user should click on it in the table of sent suggestions A new window will appear showing all the details as 1n Figure 6 1 In the preview there are a lot of details such as the information about the user that sent the suggestion in the Sent by field the nature of the suggestion suggestion or complaint in the Suggestion type field which project the suggestion is sent for in Project field the module of that project in the Module bar the subject of the suggestion which a user can search for description of the suggestion the status of the suggestion new pending in progress resolved closed and rejected optional file that can be attached to the suggestion time stamp of the suggestion time when status is changed history of the suggestion who changed its status and when and his her response Suggestion Preview Back Update Cancel Send by Anonymous Status Resolved File Project SB Module Module 1 Suggestion type Suggestion Subject a Description a New Pending InProgress Resolved Rejected Closed Timing 3 10 2011 6 24 09 AM 3 17 2011 6 18 22 AM 3 17 2011 6 18 57 AM 3 17 2011 6 18 57 AM Kristinaa Kolic 3 17 2011 6 18 56 AM History odgovor Status Resolved Back Update Cancel Figure 6 1 Suggestion preview Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 34
58. n is submitted by clicking the send button After that the new suggestion can be browsed as described in section 6 3 Searching suggestions 6 6 Editing a sent suggestion Section 6 3 Searching suggestions describes how to find a sent suggestion or how to arrange all the suggestions After the desired suggestion is found by clicking on it a user can be redirected to the Suggestion preview page Figure 6 1 Depending on the user type and suggestion status different actions can be performed Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 38 User manual FisBox You suggest You complain We react InnovationAcademy Edit Suggestion Back Save Cancel Send by Kristinaa Kolic Status In Progress File Project SB Module Module 2 Suggestion type Complaints Subject Complaint i complain about Description New Pending InProgress Resolved Rejected Closed Timing T i 4 5 2011 7 43 33 AM 4 8 2011 5 20 06 PM Response History Back Save Cancel Figure 6 13 Edit suggestion 6 6 1 Customer approval When the customer logs in on the default page Figure 4 7 he she can see all of his her reported suggestions in the table In the first column in the table he she can see the status of the each suggestion By clicking on a suggestion the customer will be redirected to Figure 6 2 From here depending on the status of the suggestion
59. n occurs to all users administration page Figure 5 1 My users Back All projects I Search New User Is l s Name Surname Role Username Project approved locked Last login 4 4 2011 new user Editor Manager newusersb iacademy mk SB 6 38 06 AM 3 23 2011 4 Y 1 kristina kolic Editor Manager kristina kolici 2iacademy mk SB 1 16 00 PM 4 12 2011 G new User Editor Manager newuser email com SB 7 53 01 AM 3 23 2011 man man Manager managersb iacademy mk SB 1 06 46 PM 4 4 2of2 gt M Page size 10 Active Total users 14 Active 13 Back New User Figure 5 1 All users administration page There is a difference between all the users preview per role The manager can see only the users which are managers or editors and also can see all the customers in different user list manager and customer manager The editor can see only a list of all customers for the projects he she is involved Apart from that difference everything else involving searching and arranging users in the users table is the same Searching user by keyword is also available The keyword can be the name surname or username email Filtering is possible by selecting a project of interested from choose application list and only the users from that project will be seen in the users table In the top of the table there is a list of buttons arranged in a bar that enable arranging the users in the
60. no rene sees Histre 2 20 Contrato aler eese beste peux eS uu aedes cetur deno Pe SURE E GER UE V deus TS Figure 2 21 AII user table with deactivated user Figure 2 22 Edit company details Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia sBox You suggest You complain We react R User manual sB InnovationAcademy Overview Suggestion Box System is cloud computing software solution for management of internet suggestion box The usage is quick simple and easy as using e mail web client It allows companies to provide their customers with suggestion box on the Internet in order to obtain their complaints and suggestions comments questions and requests about the goods the company offers or their staff etc Since the software is realized as a Software As A Service cloud computing solution it is fully web based and is compatible with leading operating system platforms and browsers and can be accessed worldwide by any user allowing your organization to effectively manage and quickly respond to suggestions assigned by your customers The main benefit of this system is to provide a clear centralized overview of the customers complaints and suggestions and their state The suggestions are placed in prioritized list of pending items often called backlog which provides valuable input when responding to them In a corporate environment a suggestion tracking system may be used to generate reports on the
61. novkorisnik mail com SB 4 12 2011 O Marjan Gusev marjan gusev iacademy mk BRS EMM ES SA SB WFL 5 21 2011 ctiname CT1Surname cadminti iacademy mk BRS EMM SB 4 8 2011 amp cadmin2 Cadmin4 cadmin2 iacademy mk BRS EMM ES SA SB WFL 3 3 2011 4 G editor editor editor iacademy mk SB 5 19 2011 amp lAMName IAMSurName jamanager iacademy mk BRS EMM SB 4 8 2011 G kristina Kolic kristina kolic iacademy mk SB 5 19 2011 4 amp Pano Gushev pano gushev iacademy mk BRS EMM ES SA SB WFL 5 22 2011 M 4 10f2 M Pagesize 10 Active Total 18 Active 17 New User Back Figure 2 19 All users After clicking the icon the confirmation alert 1s shown asking if you are sure that you want to deactivate the user You are about to deactivate the user from the system With this the user can t login to the system until you activate it again Are you sure that you want to deactivate this user Figure 2 20 Confirmation alert If you confirm then the user is deactivated and it is shown in the bottom of the all users table My Users Back New User All projects Name Surname O managerrrr manager 4 amp Cadinno CadInnovation O nov korisnik amp Marjan Gusev 4 criName CT1Surname d amp Martina Adams amp cadmin2 Cadmin4 d amp editor editor 4 amp lAMName AMSurName amp Kristina Kolic 4 Pano Gushev O Boris Kocarov amp ATName IATSurName amp aname ASurNam
62. nt The last step of the registration for service is the completion message if the paying was successful If the registration step 2 was successful then email messages are sent to the company CEO email The email messages contain information about the contract and also login information for the created company administrator user The confirmation message is shown in the next Figure 2 6 x Step 3 Confirm the free trial ee and start using your pe services ORDER CONFIRMATIONI Your free trial subscription is successful Thank you for your interest An email confirmation was also automatically sent to the address provided when you registered for your account with the login details for your administrator account If you have any questions about your subscription please email support amp fancyinnovatians com or call us at 0800 999 9999 Go To Your Account Return to homepage Figure 2 6 Confirmation message Once the registration process 1s finished and successful the company administrator can login the system with the sent login credentials and update the company information add new projects and create new user who will use the service 2 2 Adding new project The only user that can add a new project 1s the company administrator The process of logging in is the same as for all other users At first the administrator must choose the Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 16
63. ogo No file chosen Description Proceed to Step 3 You are about to create new company Be sure that your CEO email or contract email if entered is correct because user with that email will be created and message will be send to that email Are you sure that your email is correct Figure 2 4 Registration step 2 and the confirmation alert In the next step all the information that were entered or chosen in the previous steps 1s shown This step is confirmation step of the entered information In this step the client also must accept the terms of usage and also include information about paying for the service The payment can be made by credit card or Pay Pal service This step 1s shown in the following Figure 2 5 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 15 User manual InnovationAcademy BSBOx You suggest You complain We react Company Details Company Name Company Address Company Skopje Address 2 1000 O Macedonia Phone 121212 Fax E mail email email com Payment Details You have selected the folowing products If correct please choose payment plan and then confirm Application Package Start Date End Date Suggestion Box 29 04 2011 29 05 2011 ay agree with the terms Please choose payment plan and then confirm 9 MasterCard Visa Paypal Proceed to payment Figure 2 5 Confirmation of the entered registration information and payme
64. out Description Logo Choose File No file chosen Link http market com Start date 5 1 2011 End date 6 1 2011 Figure 2 10 Edit project details 2 6 Define user You choose the Users button from the menu on the default page and then all the company users table is shown as in the following figure My Users l Back New User All projects All Roles 7 Name Surname User Name Applications managerrrr manager sbmanager iacademy mk SB 4 4 2011 Cadinno Cadinnovation cadmin2 innovation com mk BRS EMM ES SA SB WFL 3 3 2011 Y nov korisnik novkorisnik mail com SB 4 12 2011 i Marjan Gusev marjan gusev iacademy mk BRS EMM ES SA SB WFL 5 21 2011 CTiName CT1Surname cadmint1 iacademy mk BRS EMM SB 4 8 2011 d amp Cadmin2 Cadmin4 cadmin2 iacademy mk BRS EMM ES SA SB WFL 3 3 2011 G editor editor editor iacademy mk SB 5 19 2011 4 lAMName AMSurName jamanager iacademy mk BRS EMM SB 4 8 2011 kristina Kolic kristina kolic iacademy mk SB 5 19 2011 4 amp Pano Gushev pano gushev iacademy mk BRS EMM ES SA SB WFL 5 22 2011 M 4 10f2 gt M Pagesize 10 Active Total 18 Active 17 Back New User Figure 2 11 All users The table on this page can be sorted and also filtered You can search the users by their email or their name and surname The menu contains the Back button which leads to the previous page and the New User button which leads
65. own as in the following figure Each of the company information can be edited To save the changes click on Save button or otherwise click on either Back or Cancel Edit company save Company name Innovation Academy Official Name Innovation Academy CEO Branko Djurovic Contact Branko Djurovic Contact person is different Fl Address is different Email info iacademy mk Country Macedonia Zip 1000 City Skopje State No state Address Arhimedova bb 60 Phone 023176068 Fax 023154584 Web site http www iacademy mk zs Logo Al Choose File No file chosen Software development and education company Description Save Figure 2 22 Edit company details Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 64
66. productivity of the editors or managers at responding suggestions However this may sometimes yield inaccurate results because different suggestions may have different levels of severity and complexity and it may be responded more than once The severity of a suggestions may not be directly related to the complexity of fixing the suggestions There may be different opinions among the managers and editors and also customers who sent the suggestion The customers and managers are the users who can close suggestion if they are satisfied with the editors answers The responsible modules editors can see already closed answered suggestions in order to see already given answers and to answer the same when responding to new one The general functionality of this software product module enables managers to monitor and also take part in responding to the suggestions sent by the customers The system has the reporting functionality about sent suggestions per project or module or per selected time day week month etc The customers access the system by link which is given by the company that owns the project by website or email Each suggestion can be sent anonymously or by already registered user Registered customer login enables e Customer s e mail address to be his her identity in the system e To leave suggestion message assigned by the customer e To keep in track what happens with his her suggestion anytime Anonymous login enables e To hide i
67. re Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 61 User manual FisBox You suggest You complain We react InnovationAcademy Edit user projects and roles sae Suggestion Box Projects Roles Modules Module 1 Module 3 Editor SB l Module Module 4 Manager Select All Deselect All Editor f WI Test Manager Select All Deselect All IF test Editor ues Manager Select All Deselect All IP e Editor See Manager Select All Deselect All Editor Module 1 lAcademySE i W Manager Select All Deselect All Products Parking Editor Market SB Staff Manager Select All Deselect All Save Figure 2 18 Edit project roles 2 8 Deactivate user You choose the Users button from the menu on the default page and then all the company users table is shown as in the following figure Each row 1n the all users table contains the deactivate icon Jj This icon is used for user deactivation Then the user cannot login Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 62 a sB User manual sBox You suggest You complain We react InnovationAcademy My Users Back New User All projects All Roles O Name Surname User Name Applications i O managerrrr manager sbmanager iacademy mk SB 4 4 2011 cadinno CadInnovation cadmin2 innovation com mk BRS EMM ES SA SB WFL 3 3 2011 4 nov korisnik
68. rity You choose the Projects button from the menu on the default page and then all the projects table is shown as in Figure 2 2 Then choose the following icon positioned in the row of the project you want define module for This icon leads to all project modules page which is shown in the following figure Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 53 User manual nisBox You suggest You complain We react InnovationAcademy Project modules Priority Name Users ana e Y products 22 4 Y sor 48 4 Y parking 4 4 1of1 P M Pagesize 10 v Nes mode Figure 2 6 All modules There are the following icons M on each module row The click on the first one 1 e the arrow with direction from down to up changes the module priority to higher level and the reversed one changes the module priority to lower level 2 4 View project details You choose the Projects button from the menu on the default page and then all the projects table 1s shown as in the following figure My Projects New project Search Name Description Managers StartDate EndDate Date Added j IAcademyN AC SurName 19 201 4 5 aj lAcademySB SB for the academy ONE 4 28 2011 5 21 2011 cad oi Ma a ar ent CAlAcademyName CAlAcademySurName 5 20 2011 5 31 2011 5 19 2011 aw INE Marjan Gusev 3 44 50 PM f AC Sur 85 L ajranaa canannae D I19 Ma test24 test CAlAcademyName CAlAcademySur
69. rmat One of his primary roles is to define editors users that will be designated to response the suggestions for a given module explained in section 3 Modules administration He she logs of with the same procedure described in section 4 1 User Authorization 4 6 Editor After the editor logs in the the default page is shown as in Figure 4 9 He logs in as described in secrion 4 User Authorization My Suggestions To Do New 4 Pending 1 All projects 7 All modules All types All statuses Search My customers ID Subject Application Module Type Date Added 13 sug SB Module 1 Complaint 05 04 2011 9 12 Complaint SB Module 2 Complaint 05 04 2011 Q 11 Sugestija SE Module 1 Suggestion 05 04 2011 0 7 a SB Module 1 Suggestion 10 03 2011 6 a SB Module 1 Suggestion 10 03 2011 4 Suggestion preview SB Module 1 Complaint 10 03 2011 proba SB Module 1 Suggestion 10 03 2011 M 4 1of1 gt M Page size 10 M Active Total 7 New 4 Ey Pending 1 amp In Progress 0 Resolved 1 2 Closed 1 Rejected 0 Figure 4 9 Editor s default page The editor has all the functionalities as a customer described in section 4 4 Customer except the ability to add new suggestion The primary responsibility of the editor is to change the suggestion status during the resolving process That 1s explained in section 6 6 Editing a sent suggestion He she can also view list of all the cus
70. scription project logo company link start date and end date and click on the Add project button If you change your mind that click either Back or Cancel Add project Add project Cancel Mame Market SB This is about Description Logo Choose File No file chosen Link http market com Start date 5 1 2011 End date 6 1 2011 mak Adipisci Figure 2 3 Add new project Cancel 2 2 Define module You choose the Projects button from the menu on the default page and then all the projects table is shown as in Figure 2 2 Then choose the following icon positioned in the row of Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 52 InnovationAcademy or manu SjsBox Yeu suggest You complain We react the project you want define module for This icon leads to all project modules page which is shown in the following figure Project modules Back New module Priority Name Users E T A Products Aa A Y start M4 10f1 F H Pagesize 10 Back New module Figure 2 4 All modules The menu of the page is consisted of these buttons Back which leads to the previous page and Add module which leads to the add module page The only required field 1s the module name Click on the Add module button after entering the name If you change your mind then click the Back button Add module Figure 2 5 Add module 2 3 Change module prio
71. solution and change the status to closed or reject the solution and change the status to Rejected The editor primary responsibility is to change the suggestion status along with the progress on his her work while working on a solution for the suggestion Once a editor or manager opens a suggestion with status new the suggestion status is changed to pending and the editor or manager gets the responsibility for the suggestion it means that the suggestion was seen but the work on the suggestion has not started yet If the suggestion is in the pending status the editor or manager can change the status to in progress or resolved If the status is in progress he she can change the status from in progress to resolved By changing the status the done field is changed Also the response field has to be filled along with changing status Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 40 InnovationAcademy AS User manual EJS BOX ou suggest You complain We react 7 Reports The users of the manager user group are able to see reports The reports can show statistics and also can be analytical 7 1 Statistics When manager clicks the report button he is redirected to the report page The first seen report shown in Figure 7 1 is statistics by suggestion status report Statistics by Suggestion Status Back Status Module Type Timing Details Totals All projects S
72. tatus Closed In Progress New Pending Resolved TOTAL Figure 7 1 Statistics by suggestion status report Here the statistics by suggestion status are represented in a graphical and tabular form By clicking the Module button as in Figure 7 2 the report by suggestion modules will be shown Statistics by Suggestion Module Bak Status Module Timing Details Totals All projects Module Module 1 Module 2 TOTAL Module 1 ______ Module 2 Figure 7 2 Report statistics by suggestion modules The wanted project can be selected from the All projects drop down list It is the filter for this report If manager wants to see the statistics depending of the type of the suggestions that are occurring he she will click the type button The output is shown in Figure 7 3 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 41 User manual misBox You suggest You complain We react InnovationAcademy Statistics by Suggestion Type Back Status Module Type Timing Details Totals All projects Type Complaint Suggestion s Suggestion TOTAL Complaint Figure 7 3 Statistics depending on the type of suggestions Click to choose the desired option from all the available options The statistical report about the time spend on changing status of suggestions is shown in Figure 7 4 St
73. the Figure 4 1 and the customer login is shown in the The main application logo is positioned in the left half of the window on the general login The input fields for authorization of user are positioned in the right half of the window in the account information panel This panel will be explained in greater detail later in section 4 1 User Authorization The login button is positioned in the right bottom part of the window The customer login is the same as the general one except the logo position The difference of the two log in pages are the way they are accessed and the users which can be authorized by each one Loc IN o O Please enter your username and password Account Information Password E Keep me logged in INNOVATION SERVICES shi password amp TECHNOLOGIES Choose another application Log In Figure 4 1 General log in page sBox 4 e uh ID INNOVATION ACADEMY Ig e e O o Loc IN 9 Please enter your username and password INNOVATION SERVICES amp TECHNOLOGIES Your username should be you e mail address to enable responses to your suggestions This is the Suggestion Box login page You can login as a registered user or an anonymous user s H y Account Information Registered login enables Email i Your e mail address to be your identity in the system To leave suggestion message assigned by you e To keep in track what happens with your suggestion anytime Password 7 Keep me log
74. to the add new user page which 1s described in the following sections Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 56 User manual mnisBox i You suggest You complain We react InnovationAcademy 2 6 1 Define personal information This is the first step of defining new user of the system The personal information consists of user name email password name surname phone country zip city state address and fax After entering them click on the Create User button or otherwise click on the Back button Mew User Account general infa martina adamsi mail com ae F Countr United Kingdom Check availability DE s Name Martina State Ho state Surname Address 15 Oxford Street Create User User name e mail Figure 2 12 Define user personal information 2 6 2 Define user application roles Next you have to define the roles the user will have in the Suggestion Box application You choose the application Suggestion Box and then the application roles are enabled for choosing Choose the roles and click the Next button Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 57 BAS Box You suggest You complain We react Applications amp Roles Applications Roles Company Administrator Manager E Bug Reporting System Developer Customer Administrator Customer Company Administrator C Workflow
75. tomers of the project he she is editor of Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 28 ser mana sBox ict You suggest You complain We react InnovationAcademy The process of logging out is the same as for customer and manager described in section 4 1 User Authorization Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 29 sBox You suggest You complain We react R User manual sB InnovationAcademy 5 Users administration The company administrator manager and editor user group can create and edit users All the user groups can create users except the editor All the user groups can see user list and customer list All the user groups can change user information The manager can create and edit users only of customer manager and editor user groups described in section 5 2 2 Adding users within the manager user group He she can also add users editors to a module as described in section 3 4 Adding and removing editors to a module Editors can only edit the customers The company administrator is the user group with the biggest privileges in adding and editing users He she can create and edit users from all user groups 5 1 Searching and arranging users Searching for users 1s possible when a user is logged in as a user of all of the users groups except the customers By pressing the Users button on the default page a redirectio
76. tures in setting up the system are definition of modules and assigning project editors for a given module as in Figure 1 3 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 10 User manual nisBox You suggest You complain We react InnovationAcademy Adds new y Project module Tes Assignedto E Manager Suggestion Box Service Addsnew 2 2 Figure 1 3 Setting up the system by the provider manager The definition of modules is described in section 3 2 Prior to assigning users as editors people employees who answers the suggestions complaints for a given module the provider manager can create new users as explained in section 5 2 1 in editor user role and afterwards to assign them to modules as module editors for which they will be responsible for The editors are the users who will work on resolving the sent suggestions 1 4 Usage The roles of all users can be easily explained via the state transition diagram for suggestion represented via lifecycle as presented on Figure 1 4 The entire life cycle of a suggestion is described in details in section 6 and the lifecycle is shown on Figure 1 4 All the functionalities of different user groups will be explained in sections 4 1 4 6 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 11 User manual FisBox F You vuggest You complain We react Innov
77. upposed to answer the suggestion The manager have access to all suggestions details and so the activity that was made to them Also they can approve or reject the editor activity on each suggestion The managers also have access to the summary reports described in section 4 The editors can update each suggestion that is sent to the module that the editors are responsible for They can respond the suggestions and change the suggestion status to resolved A lot of reports are available for the manager and he she can manage all process of responding the suggestions Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 12 User manual EJsBox Den InnovationAcademy 2 Administration 2 1 Registering for Suggestion Box Service To register for suggestion box service a client should click on the offered Suggestion Box product on the site which is shown on Figure 2 1 Full description of the system and its functionallities are shown and also start free trial now and register and pay it buttons are avaliable as shown on Figure 2 2 BUGReporting Se system AR EsBox meist You complain We react project management Bug Reporting System is leading cloud computing software solution in quality assurance and task management The usage is quick simple and easy as using e mail web client It allows organizations to collect track and assign bugs E MAILMARKETINGMODULE The aim of the Ema
78. ure 4 7 shows the default home page for the customer user after logging procedure on the customer login page The customer user has role to send suggestions or compaints or to evaluate the effectiveness of resolved suggestions My Suggestions All modules 7 All types v All statuses New Suggestion New complaint ID Subject Module Type Date Added 13 sug Module 1 Complaint 05 04 2011 9 12 Complaint Module 2 Complaint 05 04 2011 11 Sugestija Module 1 Suggestion 05 04 2011 H 4 1o0f1 amp M Page size 10 y Active Total 3 New 2 Ey Pending 0 amp In Progress 0 Resolved 0 Closed 1 EY Rejected 0 Figure 4 7 Default page for customers The action buttons are New suggestion and New complaint for sending new suggestion or compaint There is also filter bar which contains dropdown lists which offer options to filter the grid by module type status There 1s also search option containing text field to enter the keyword and search button which performs the searching The main window contains grid with all sent suggestions The leftmost column contains a coloured icon with the following meaning blue icon new suggestion refresh icon pending suggestion yellow icon in progress suggestion green icon resolved suggestion tick icon closed suggestion and red close icon rejected suggestion There is a To Do bar with reminder which shows between t
79. ust register the company first and then the registered company gets the 1 month trial period for using the service If the client selects to register and pay for the service then the client must pass the following steps of the registration process In the first step of the registration the client has to choose which service he she registers his her company for to choose for how long the company will use the service and how many users will use the service for their company After that the client continues the registration Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 13 ia User manual ie InnovationAcademy BSBox You suggest You complain We react process on the second registration step In the following Figure 2 3 1s shown the layout of the first registration step Step 1 Choose applications in the form below t and continue to the next step p Application selection Select number of users 0 5 9 Single Bundle 5 1 Month 3 Months 6 Months 9 1 Year Bug Reporting System 15 00 30 00 55 00 90 00 Workflow Management 16 00 30 00 55 00 90 00 Email Marketing 17 00 30 00 55 00 90 00 Y Suggestion Box 18 00 30 00 55 00 90 00 Sales Automation 19 00 30 00 55 00 90 00 E Survey 20 00 30 00 55 00 90 00 GRAND TOTAL 90 00 Figure 2 3 Registration step 1 After click on the Proceed to step 2 button the user continues to the second registration step

Suggestion Box System - User Manual

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