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Alcatel-Lucent Enterprise Communication Solutions 2013

1. 300 Average Load Average LA Yes default Yes no default 300 Peak Load Average LA Yes default Yes no default Net SNMP system collector This collector display by default the following information on the Network Operation page for each Linux device Net SNMP system collector data Value Units Thresh High Low Memory swapped In from disk KB sec No Memory swap out to disk KB sec No Blocks sent to IO device Blocks sec No Blocks received from IO device Blocks sec No Average CPU Utilization Yes default Yes no default 85 Peak CPU Utilization Yes default Yes no default 85 Note For all values with Yes no default a threshold may be defined but a default value is not provided OmniVista 8770 will not generate an alarm based on this criterion until a value is defined All SNMP based collectors support presentation of data through the Network Operations page This page displays data for resources that a user has permission to view as tables An example is shown below for the Net SNMP System collector ENT MLE 015926 EDO1 Chapter 12 Management Operations 65 79 Alcatel Lucent Enterprise Communication Solutions October 2013 Offers Enterprise S OmniYista 8770 135 117 65 230 636 mehl File Applications Preferences Window Help KA 6 amp 2 Business Network Reports ART Admin y Eme All groups W ME Net SNMP Sy
2. Updating the organization map Changes occur in the companv organization moves new task forces acquisitions etc In the OmniVista 8770 configuration the network manager and any authorized users can create modify and delete cost centers sets abbreviated speed dialing numbers etc The accounting organization tree will be updated automatically A history of the organization map is maintained to assign costs to the right objects If the user name of the extension changed on January 1 the reports generated today from last year will still indicate the former name and the reports on this year will bear the current name The network manager can define a retrospective validity date PaT RAL NAFNNF FNNA4 arian Klasbak 1 ke a A a i Alcatel Lucent 1 12 2 Networking and multi carrier services The following illustration presents the different networking services provided by OmniPCX Enterprise eS i i a Inter citv carrier _ A i fe C Public carrier os x a G 5 l P Biana a ET 4 l A A y 4 kl kol N We Ve F pi TA Private link with ARS features including forced on net breakout etc Access to a carrier through dedicated links direct access Access to a carrier through the public network indirect access Access to a Virtual Private Network ISVPN ABC VPN ja ID ii 1 12 3 Accounting domains management The CDRs are stored in the OmniVista 8770 accounting database with
3. Alcatel Lucent Master slave replication is available for directory synchronization When replication is active changes register on the master or take effect on the slave server and are then relayed to the master server Load balancing architecture One option is to have OmniVista 8770 Dual server configuration without automatic switchover A pair of OmniVista 8770 NMS servers can be configured to run simultaneously in active mode sharing the load of administrator requests Both servers can manage the same list of OmniPCX Enterprise systems and OpenTouch systems If one server fails administrators who were on the failed server perform their own individual switchover Administration user manual switchover When their own active server is unavailable the client users change their connection to address the standby server Workflow support upon switchover A dual server configuration is engineered to handle the anticipated shared load This means that if one server is lost the number of simultaneously connected administrators is limited to the capacity of the remaining server To support the entire workload the server pair would have to be over engineered to handle the maximum workload Communication flows automatic authentication and encryption Secured protocols are implemented between the OmniVista 8770 Server and the OpenTouch SSH for the OpenTouch Backup https for the OpenTouch Configuration and VoIP tickets retrieval SNMP
4. ENT MLE 015926 EDO1 18 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent If a homonymy issue is found the system launches an OmniVista 8770 alarm If a user has several phones DECT FAX the administrator can manually associate these phones to the same directory entry 1 3 1 Web directory Depending on their access profile users can access and update the company directory via the Intranet through their browser From the Home page of the web interface the user can select between Directory Access and Network Management The use of the keyboard instead of the mouse for the main feature search call etc the quick search and simplified navigation provide enhanced performance for intensive use attendants assistants etc The bookmark feature provides direct accesses to a hierarchical level in the favorite list Web directory customization The OmniVista 8770 Directory web pages can be fully customized for easy integration into the company s intranet logo background fonts fields and filters names of the fields number of lines in one page maximum number of answers for a search etc Administrators can customize the interface with up to four themes Classic Azur Silver Custom These themes define a set of graphical properties used for graphical display skins Users can choose between these four themes and when they are logged customize t
5. 0863 0712 0658 0872 RFS 163 18 51 F4C56100 1620 Cost duration by cost center AIT RAL NAFNAF FNNA rein Sin a Alcatel Lucent Number of called numbers 7 Cost by directions Example of hit list Hit List Tuesday October 23 2012 Duration By Cost Center Fitter Date Hour is Last Month Cost Center beginning with s Duration 11982 837 20 17 50254 Bres 2527 212 50 39 2376 172 20 51 116 10 59 1223 105 31 59 il 50872 Gso313 IM 51620 Oso163 BI sose2 D soess Bso1s1 B 50712 IB 50254 Bres BI soss3 Duration 1 Not available for OmniPCX Office Subscription report definitions There are six predefined report definitions on subscription detailed in Subscription reports DISA report definitions There are four predefined report definitions for DISA use Hourly daily monthly synthesis of the calls and monthly DISA use Threshold monitoring report definitions There are three predefined report definitions on threshold monitoring detailed in Tracking reports The OmniVista 8770 offers both predefined reports and the capability to create customized reports Summary of reporting process The OmniVista 8770 automatically retrieves call and traffic information from OmniPCX Enterprise CDRs and Traffic counters using standard protocol FTP SFTP To compute telephone costs the OmniVista 8770 uses the carrier tariff information which specifies cost ac
6. 1 13 2 Predefined traffic analysis report definitions A set of predefined report definitions is provided per half hour hour day month for Trunk groups Attendants Mi Attendant groups Called extensions Stations DECT PWT Dynamic filters in those report definitions allow the network manager to generate a report for a specified period a node in the network an object of the node The network manager can view the report results in a table and graphical layout The manager can customize and save performance report definitions The network manager can also automatically schedule the generation of a report e g create each month a report on the average waiting time for an attendant group The network manager can also export the OmniVista 8770 reports to a standard spreadsheet like Excel in order to archive redesign or include it in an external billing report Examples of predefined performance report definitions ii Traffic for trunk groups hit list Incoming calls processing for the attendant groups Distribution of calls for one attendant incoming outgoing Called extension average waiting time Example 1 Incoming calls processing for the different attendant groups ENT MLE 015926 EDO1 58 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent Enterprise Attendant Groups Total Reports Friday October 19 2012 Incoming Calls Proce
7. Accountants Nom Accountants Membres Soci t Service I Domaine de visibilit pour taxation Description Accounting and time performance users Groupe de s curit UX LEGAT Default profiles Predefined accounts In addition to the predefined access levels for specific people with a password there are also predefined accounts within OmniVista 8770 1 3 which are not specifically granted to everyone but only to a specific type of user e g attendants These predefined accounts allow OmniVista 8770 1 3 applications to start immediately even if for example there is no user login and password configured in the directory There are 2 predefined accounts Adminnmc This is the default access to start the server for the installer Only the Administrators can view this account The password is created during installation and this account has full administration access Alcatel Lucent 4059 in the Management directory This is the common account for attendants using an Alcatel Lucent 4059 Multimedia Attendant Console allowing them to ENT MLE 015926 EDO1 11 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent have access to the OmniVista 8770 1 3 directory with no restrictions from their switchboard The Management directory can be viewed by anyone with access to the orange list and can be managed by the m
8. Accounting 30 million CDRs can be stored in the OmniVista 8770 1 3 database Beyond this limit CDRs must be archived The accounting application can handle up to 500 000 CDRs a day Configuration Directory Accounting Performance up to 10 000 lines can be displayed in a grid SIP Manager up to 5 000 SIP phones ENT MLE 015926 EDO1 16 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent 1 3 Directory Because a company s success depends on its people a corporate directory is a key success factor for efficient internal communication The directory needs to be flexible and able to assist every employee with quick and relevant information on their desktop The directory application included in the Alcatel Lucent OmniVista 8770 Network Management System is designed to address a converged infrastructure and provide information on all desktops It works with the main enterprise directories as part of a unified directory strategy based on the LDAP standard The directory is also used to organize the users for the unified management module The OmniVista 8770 company directory feature is available for OmniPCX Enterprise and OpenTouch The OmniVista 8770 Directory is based on the Oracle Directory Server Enterprise Edition R11 LDAP V3 compliant and provides Import and Export in LDIFF LDAP Directorv Interchange File Format Access through Alcatel Lucent c
9. Chapter 12 Management Operations October 2013 Offers Alcatel Lucent The formulae used to determine the MOS score and R factor values that are calculated use a variety of parameters that describe the calling phone s environment the called phone s environment and properties of the overall call as well as specific performance measurements about each call OmniVista 8770 permits the administrator to provide values for the calling phone called phone and over all call properties and uses values supplied in the VoIP statistic tickets to obtain the specific performance measurement values By default the environment parameters are supplied with values defined as defaults by the ITU 1 15 2 4VoIP reporting OmniVista 8770 Performance provides two forms of reporting that include VoIP performance information Several basic standard reporting features are a part of the Network tab while the more sophisticated reporting features of ART tab can also be used to benefit from reports that provide the precise details you may be seeking in specific network scenarios The following sections describe these reporting capabilities as they relate to the performance data available from the OmniPCX Enterprise and OpenTouch Network tab VoIP reporting Executive reports Network tab supplies Network Overview report as an Executive report This report includes a bar chart that shows the quality index value of the network by technology A bar is displayed t
10. Confidentiality of directory entries ENT MLE 015926 EDO1 21 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent There are 3 levels of confidentiality on directory entries Green entries can be viewed by anyone with access to the directory default value Orange entries can be viewed bv users with the orange access level Red entries are the most confidential ones e g entry of the company s CEO is a red entry which can only be viewed by authorized people The personal fields can only be viewed or modified by users having the total view or modification right The personal fields are Home phone Home postal address Emplovee number For example a user can only view your home telephone number if the user has total view rights to your entry The administrator chooses which fields are displayed or not displayed in the web directory He can also change the name of the fields according to the organization of the company Directory application access rights Predefined users profiles are created as group entries in the company directory These groups and persons are located in the directories Administration and Managers in the directory tree Only the administrators can view the administration directory In addition there are The anonymous access default no need to be logged which is the same as the partial view of the green list
11. Mode Pager LI rl RRAS Organtzanon Personat mscettaneous wsad NEAD wiss VXRISBTIA li Status Window jifizzzza 17 4 Toolbar Details of selected Objects Example 2 Filter dialog box detail ENT MLE 015926 EDO1 9 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent Leave previous results displayed add new results Search Domain Clear previous results display new results Search Class Search Individual s Ad in g Finance je LQ IL OR Where LastName iF Contains x E J Or 9 LastName Ad Contains d ey E Add Remove Operator Value Filter Criteria Operator how to combine Object Fiter Criteria 1 2 3 Security features The main security features in OmniVista 8770 1 3 are Embedded security agent to harden login password policy rules or to interoperate with a Radius server for external authentication Access Profile definitions to restrict access rights to all or any configuration actions access to OmniVista 8770 applications access to objects and attributes in the Configuration module management by domain Backup and disaster recovery process ii Automatic authentication and encrvption of the communication flows Support of OmniPCX Enterprise Passive Communication Server PCS for a secure network Single token per login account can be activated or not prevents the administ
12. nodes users and information on OmniPCX Enterprise hardware OpenTouch hardware and OmniPCX software OpenTouch software version IP address etc OmniVista 8770 includes additional fields for the system directory to enhance it and store administrative information for third party applications such as asset management Five miscellaneous fields can be filled in by the directory administrator in the OmniPCX OpenTouch nodes and in the OmniPCX Enterprise OpenTouch racks boards and phones The names of these fields can be customized for example inventory number or contract number Customer data name address town country are automatically filled in from the OmniPCX Enterprise configuration if they have been filled in to view the localization of the nodes Localization fields can be filled in by the directory administrator in the networks subnetworks nodes OmniPCX Enterprise OpenTouch racks and phones to show where a device is located A serial number field has been added for the OmniPCX Enterprise OpenTouch boards and phones It is automaticallv filled in for Alcatel Lucent 8 series phone sets Automatic update with external directories The svnchronization between different directories lowers the TCO Total Cost of Ownership bv avoiding duplicate entrv of the data double checks and redundancies The OmniVista 8770 LDAP company directory simplifies the administrator s task because of its automatic
13. Deployment Packages It provides the list of available packages per communication server A deployment package is defined for each type of device for which firmware or application deployment is necessary and performed by OmniVista 8770 The package includes the firmware and applications for My IC Phone 8082 ENT MLE 015926 EDO1 26 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent For devices handled by the OmniPCX Enterprise once deployed a package is available on the OmniVista 8770 server Devices download this package when they connect to the network and initialize For devices handled by the Open Touch once deployed a package is available on the OmniVista 8770 server and copied to the OpenTouch server Devices download this package when they connect to the OpenTouch server and initialize 1 5 3 Import and Export of device data This procedure facilitates import of a file including device data to configure multiple devices in one single operation mass provisioning The supported file formats are CSV and TXT If the suffix of the import file is txt the field delimiter is TAB t otherwise the field delimiter is the comma There is feature of exporting a template of device The aim of this procedure is to build a template file containing configuration data from a device From this template CSV file a device can be created in one step In additional
14. Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent Net SNMP memory collector data Value Units Thresh High Low Peak Memory Utilization Yes default Yes no default 70 Peak Swap Utilization Yes default Yes no default 70 Average Memory Utilization Yes default Yes no default 70 Average Swap Utilization Yes default Yes no default 70 Buffered Memory KB Yes no default Ves no default Cached Memory KB Yes no default Yes no default Net SNMP disk collector This collector displays on the Network Operations page for each disk by default the following information Net SNMP system disk collector Value Units Thresh High Low Disk Path Text String No No Total Disk Size KB No No Average Disk Utilization Yes default Yes no default 70 Peak Disk Utilization Yes default Yes no default 70 Inodes Used Yes default Yes no default 70 Net SNMP system load collector This collector displays by default the following information on the Network Operations page for each disk Net SNMP system load collector data Value Units Thresh High Low Load Average Name Text String No No ENT MLE 015926 EDO1 64 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers
15. SOLUTION MANAGEMENT RAWASHU Detailed report definitions Provides information about each call for each O O O 0 e Directory entry Group of users belonging to the same Department in the Company Directory Extension Extension with extended user name PIN Private Identification Number Project code Example of detailed report PaT RAL NAFNAF FNNA4 rain Sin a Enterprise Detailed Reports Directory Entry Filter Date Hour is Last Two Months Name Directory Extension Date Hour Direct Carrier 9 14 12 9 55 25 AM Alcatel Lucent Friday October 19 2012 Direct Carrier Dir Type Invoiced cost w o 42 41 21 0 00 9 14 12 9 55 25 AM 9 14 12 10 02 50 AM 9 14 12 10 02 50 AM 9 14 12 10 09 50 AM 9 14 12 10 09 50 AM 9414 12 10 17 46 AM 9 14 12 10 17 46 AM 9 4 12 4 02 53 PM 9 4 12 4 02 53 PM 9 4 12 4 26 10 PM 42 41 17 0 00 42 33 56 0 00 42 33 52 0 00 42 26 56 0 00 42 26 52 0 00 42 19 00 0 00 42 18 56 0 00 15 30 04 0 00 15 30 00 0 00 15 10 05 0 00 9 4 12 4 26 10 PM 941412 11 40 41 AM 15 10 01 0 00 09 10 37 0 00 Example of detailed report with user name in extended format Detailed Reports Fer Dmelkour is Last Mortn Nave extended format not emery Cost Si tul Da Cente ame extended format nyaa l st name extended format NOWAb Hour Extension e alled Number Direct Carrier CCN SSS A SISA 5 2 06 4 03
16. a month 48 million CDRs a year etc Managing so many CDRs may have some impact on system performance which amount of time does it take to generate a report on a 12 months period with 20 000 users And what about database saturation with 48 million CDRs plus the reports stored in it To prevent a decrease in performance and database saturation two different strategies have been implemented in the OmniVista 8770 which increase performance for large networks and or high traffic The first strategy is to extract the most important information from the CDRs and to store only this significant information in order to save space For accounting the most important information is the ENT MLE 015926 EDO1 48 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent cost the duration the number of calls for each object in the organization map people cost center departments trunks etc Cumulative counters are automatically created to store this important information and access it quickly However what about the CDRs containing the detailed information on each call If they remain on the hard disk no space is saved If they are deleted what about the detailed information that may be useful e g in case of a claim The second strategy which is supplemental to the cumulative counters is to automatically archive the oldest CDRs to keep only the most recent info
17. as well as access them from anywhere on the intranet This application is only available for OmniPCX Enterprise ENT MLE 015926 EDO1 57 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent 1 13 1 Application principles The reports are based on the information contained in the OmniPCX Enterprise traffic observation counters and on the CDRs generated by the OmniPCX Enterprise for each call The counters files are generated every 30 minutes every day using the values of the counters for the different entities trunk groups attendants attendant groups DECT They are retrieved from the OmniPCX Enterprise by file transfer FTP and stored in the OmniVista 8770 database Two methods are used to limit the amount of data to be stored in the database Filters can be configured to limit the import of counters on defined entities From the 30 mn counters provided by the OmniPCX Enterprise the OmniVista 8770 generates total counters each day month and year Various periods of storage for these counters are configured by default The statistics are presented in a report which can be filtered on such factors as entity busy hour and display of hit list The busy information presented as minutes of occupation within the observation period is readily available for customer specific traffic engineering Erlang calculations for engineering can be added in a customized report
18. basis kl Local or remote IP connection ENT MLE 015926 EDO1 15 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent The OmniVista 8770 server can be connected to an OmniPCX and OpenTouch locally through an Ethernet TCP IP connection for local or remote management through IP Remote IP VPN connection The minimum bandwidth requirements are 64Kb s between server and OmniPCX kl 300Kb s between server and master OmniPCX for software download 1 2 5 OmniVista 8770 server clients connectivity OmniVista 8770 1 3 Clients are connected to OmniVista 8770 Servers via Ethernet local LAN or remote WAN A minimum bandwidth of 128 kbps must be provided 512 kbps recommended For example an administrator may access the network administration using the OmniVista 8770 client or the directory using a browser from home via an intranet 1 2 6 Provisioning level The maximum number of PBX users managed within the network is 50 000 for a Full Pack server including User Management Alarm Accounting Past time Performance and Directory Beyond this limit management solutions using specific architectures are proposed through the PCS Premium Customer Support process form available on the Enterprise Business Portal The maximum number of managed OmniPCX nodes per OmniVista 8770 1 3 is 300 a PCS is required beyond 300 nodes OpenTouch and OmniPCX Enterprise Passive Co
19. can then be exported in various file formats including txt html pdf xls The statistics on alarms and events provide a follow up of the alarms and the events in the network These statistics are available with the alarm license no accounting or performance licenses are needed Filters can be applied on a sub network a node a board on the severity of the alarms and other criteria There are four global and three detailed predefined reports delivered with the OmniVista 8770 Global reports Daily follow up of the alarms by severity for one month This report displays a synthesis of the alarms which occurred within the network during a period previous month by default The alarms are displayed for each day of the month by severity critical major minor warning unspecified totals This report allows a follow up of the alarms month by month a view of peaks of alarms during a day in the month and what the severity of these alarms was Example of Histogram ENT MLE 015926 EDO1 39 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent erprise Dailv follow up of the alarms for one level of severitv This is the same report as above with a filter applied to one level of severitv Example of histogram with a filter applied to the critical and major alarms oniv Daily follow up of the events by type of event Resolution time of the alarm
20. data values it displays on the Operations page Most data values may have a High and or a Low threshold defined If data exceeds a High threshold or drops below a Low threshold an alarm is generated If no value ENT MLE 015926 EDO1 68 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent is defined for a High or Low threshold then the data will not be evaluated for alarm generation against that boundary The thresholds that are provided by default for the Net SNMP OmniPCX statistic ticket and VoIP Agent collectors are described with the data in the preceding tables In cases where it is possible to define a threshold but a value has not been supplied by default Performance application will not evaluate the data for being under or exceeding the threshold until a value has been defined Likewise if a default value has been supplied and the user does not wish to have that data evaluated for alarms the administrator may remove the defined default threshold value When data exceeds an upper bound threshold or drops below a lower bound threshold Performance application will generate an alarm Alarms may be reviewed in the OmniVista 8770 Alarms application 1 15 2 2 VoIP quality index and heat charts One of the unique ways OmniVista 8770 Performance application displays network performance is through Heat Chart displays Global Domain All Groups Generated 0
21. in the organization such as a cost center the existing entry is kept as an inactive entry and a new entry is created The new entry becomes the current active entry Statistics are provided concerning the active and inactive entries The organization map can be printed Company directory not available for OmniPCX Office All the objects of the organization map are shown in a table format levels and extensions ENT MLE 015926 EDO1 45 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent Enterprise Number of items in the organization Type Active Inactive Total amp Users 3716 92 3808 Q Attendant 48 0 48 GQ Attendant Group 10 0 10 amp Station Group 96 0 96 Voice Mall 47 9 47 Number of items in the organization gt Type Active Inactive Total Data Terminal 21 0 21 8 ad is 7 7 amp Meta company 1 0 1 gt Trunk Group 82 0 82 ae Undenned a za Link 42 0 42 Level p D 2 Cost P Undefined Entity 0 9689 9689 Coser AM ese 5 Global Entity To 10 10 Directory entry 262 24 286 O eRMA 2 0 3 88 Global Accounting 0 1 1 IET 171 9791 gaez Hiei ma Example of organization map Parameters Organization Carriers vw nme BI gt 8255 7 amp 61180 tar gt B Ccu gt B centret Bcs Y Ascenseur amp 7030 Ascenseur k 030 Ascenseu T
22. major alarm each With a single click on the alarm the manager can read the alarm details the problem occurred the 8th of April the diagnosis is Loss of a coupler Any transmission with the coupler has become impossible One of the recommendations is to reinitialize the coupler Another click on Configuration and the configuration of the coupler opens so that the administrator can reinitialize it 1 11 3 Customization The full customization of topology provides custom views from a geographical point of view customized background maps creation of links areas network elements etc to a technical point of view creation of icons for specific sets systems etc Alarms retargeting provides the animation of an object with existing OmniPCX and OpenTouch alarms Script launching allows starting an application when clicking on an object in the topology OmniVista 8770 brings features which are used by large network administrators like alarms retargeting to update any created items with existing OmniPCX and OpenTouch alarms or script launching to start a program when clicking on an item in the topology ENT MLE 015926 EDO1 43 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent Topology toolbar edit mode The user can create custom views network elements links labels polygonal backgrounds etc For example this feature makes it possible to repres
23. modifv reports and report definitions The Reporter can be used for the Accounting Traffic analvsis Alarms and Audit modules Customized report definitions can be newlv created or from existing report definitions in order to fulfill specific needs or adapt the presentation This allows specification of the information to be presented the sort and selection criteria the headers and other data 1 13 Traffic analvsis As your organization grows your communication system needs to be permanently monitored Is your on site infrastructure DECT PWT well designed Does vour installation have enough bandwidth to handle the overall traffic to carrier networks Do your attendants answer calls fast enough Managers expect their Network Management System allow them to optimize the capacity ensure the quality of the network support a wireless DECT PWT infrastructure and save telecommunications costs Here are some examples of information provided by Traffic analysis Measurement of response time Statistics on the line occupancy ratio for incoming calls Reports on attendant and user traffic Occupancy rates of the different internal and external links ii Average time spent waiting for an attendant Base station traffic analysis for capacity control of cells This information is provided through predefined or customized reports OmniVista 8770 allows network managers to schedule reports and then receive them by automated e mail
24. name AD unique ID and e mail ID There is an automatic update of telephone numbers of these users If there is a user in active directory and OmniVista 8770 with the same last name and first name automatic synchronization of information takes place 1 5 Device Management The Device management application is the interface for the configuration and deployment of the SIP and mobile devices handled by OmniPCX Enterprise and OpenTouch nodes Addressed devices can be SIP physical phone sets OmniTouch 8600 MIC Desktop applications MyIC PC SIP OmniTouch 8600 MIC Mobile sets OpenTouch Conversation applications on tablet LifeSize video devices or Any mobile devices It provides devices with all configuration parameters and firmware for their commissioning Up to 5 different types of business devices can be associated per user ENT MLE 015926 EDO1 25 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Devices BEBt3 Node01 j2 501 Equals P 61420 Device identity 0060900819 Type VHEBOB2 Comment OXE FQDN node006001 Hotel device v Room name Chambre D mo Deployment date 4 2712 12 03 13 PM Deployment status ila Lastname Barrault Firstname VHE OXE directory number 61420 User ID VHE Barrault Email address Costcenter 80255 ND1 OXE mailbox directory numbel General f Network SIP vocoders Telephony Applications Device Adva
25. networks and includes the networks sub networks nodes and within each node the content of each OmniPCX Enterprise ACT media gateways boards trunk groups telephone devices OpenTouch configuration servers users and mailboxes ICS and OmniPCX Office systems It is a technical tool to manage the installed base Its content can be exported in LDIF for third party applications such as asset management This inventory is synchronized each night by OmniVista 8770 and saved in its LDAP database ENT MLE 015926 EDO1 27 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent 1 6 2 OmniPCX Enterprise and OpenTouch configuration Configuration application principales The database configuration is embedded on each OmniPCX Enterprise and OpenTouch The information is retrieved through an object model or datamodel This object model standardizes the OmniPCX Enterprise and OpenTouch data description but does not directly affect the OmniVista 8770 configuration The OmniVista 8770 configuration application manages only the information presentation and the same ergonomic can be applied whatever the object managed The advantages of this architecture are ii The Configuration application is independent of the OmniPCX Enterprise and OpenTouch software releases Automatic synchronization with the OmniPCX Enterprise and OpenTouch software releases ii The application can config
26. one branch of the tree such as all users all classes of service or other category Search for objects and export the grid result Whether single or multiple operation modes are used the result can be manually exported to a standard ASCII file and reused with standard Windows applications such as Excel This allows for example e Exporting OmniPCX Enterprise or OpenTouch data to a company database e Producing a system directory e Defining user profiles that can be reused Nade Directory N Dir name Or First Neme Shef Address Board Address Set Type Mozart 65791 LAVIGNE JEAN ill 4034 Mazart BRUNET GEORGES U di 4034 Mozart DUBAIN INES 0 24 4039 5T Mozart FALTE ARTHUR l l1 10351 Mezat BEMKCUN MOHAMMED 1 g 4034 Me zart ELHAG JAQUDAT 0 g 4035T Mezart PICART GUSTAVE 0 23 4034 Mezart RACHET VIVIANNE 0 4 ANALOG Mic zart GERARD ROBERT 255 255 4037 4025 amp TSC IP Mozart CARRE CAROLE 255 255 40351 Mozart LAWILLE DOMIMIBUZ 1 g 4034 Me zart LEMELNIER SERGE 0 10 4035T Mezart 65863 FRANCOS RAYMONDE 255 255 4037 4025 amp T5C IF r Mezart 85871 VIERKBN REM cn cn al cn on 255 4037 4025 amp TSC IP A standard ASCII file containing configuration data can be imported into the OmniVista 8770 application for an update of the OmniPCX Enterprise or OpenTouch This allows the offline preparation of a batch of changes without being connected to the OmniPCX Enterprise or OpenTouch Import expor
27. perform in the most efficient manner VitalNet provides a set of SNMP data collectors that gather data from the UC Davis MIB for reporting on Linux based device performance The data collection interval is 5 minutes by default and may be adjusted to any interval between 1 minute and 60 minutes depending on customer requirements for data granularity The Net SNMP collector set includes the following collectors Net SNMP processes collector This collector displays by default the following information on the Network Operations page for each process that is selected by the Linux administrator when SNMP services are enabled Note the administrator must select the processes to be monitored If no processes are selected no data is provided in the MIB and the collector cannot gather any information Net SNMP processes collector data Value Units Thresh High Low Minimum number of processes of this JCount No No type Maximum number of processes of this JCount No No type Average number of processes of this Count Yes no default JVes no default type CPU time used by processes of this Seconds Yes no default Yes no default type Memory usage by processes of this KB Yes no default Yes no default type Net SNMP memorv COLLECTOR This collector displavs bv default the following information on the Network Operations page for each OmniPCX Enterprise Linux device ENT MLE 015926 EDO1 63 79 Alcatel
28. rights for configuration The access profiles and the configuration bv domain provide a comprehensive solution for OmniPCX Enterprise networks Each OmniVista 8770 user is assigned an access level for the configuration determining which data and nodes the user holds management rights Operations logging provides an audit of the configuration operations that have been conducted within the OmniPCX Enterprise network object creation deletion modification of an attribute etc Statistics can be made with filters on the type of event for example Access profiles In the OmniVista 8770 configuration it is possible to create modify levels in the OmniPCX Enterprise to limit the access for one OmniPCX Enterprise down to its attributes There are ten access profiles common to all the OmniPCX Enterprise nodes A profile defines an access level nothing read read write all for each OmniPCX Enterprise object Associating a profile to a user allows limiting the configuration scope for non expert users It may prevent troubles due to wrong settings in critical parts of the system The users with the simplified management access profile can only manage users hunting groups and speed dialing with a reduced set of attributes Through this profile a non expert can perform simple and common configuration operations allowing expertise optimization This profile can be tailored to the customer s needs managed objects attributes etc Configuration by
29. the Call Type information Each ticket is allocated to an entry within the Organization users With this entry information the administrator can generate filtered reports based on the Call Type or Organization information OmniVista 8770 predefined reports include one report based on user groups and Department information The accounting domains management provides separate billing for each company or entity These companies can share the same PBX or be distributed over several sites In the organization map different branches are created corresponding to the different companies or departments to manage The accounting manager creates domains including one or more branches An access level is assigned to each user of the accounting application corresponding to a domain It means that the user has access to a limited section of the organization map In the example below the domain management can be defined as follows User X is limited to Companv A User Y is limited to Company B User Z is limited to departments F and G bo d d ood F C D E A G wo C The information contained in the reports generated by User Y affects only Company B Depending on their access level the User can create modify delete reports and report definitions but in the generated reports only information from the user s domain will appear Domains are created manually there is no limit in the number of accounting domains The admini
30. there is also feature to export device data to a file This feature enables to export information of several devices to a text file 1 6 Configuration application The configuration module provides centralized management of the OmniPCX Enterprise and OpenTouch It has been designed to be flexible user friendly and easily integrated into a legacy environment The OmniVista 8770 configuration provides local or remote management of a single Alcatel Lucent OmniPCX and OpenTouch or network i e multiple nodes of the OmniPCX Enterprise and OpenTouch The network manager can quickly and easily edit create or delete any network object in the managed network A configuration tree and a configuration table allow to quick view navigate and select one or several instances A search function helps the network manager locate any object or field In addition to the OmniPCX and OpenTouch search the OmniVista 8770 enhances the search capability because it offers searches for an attribute name or value within the grid result In the configuration tree there are nodes OmniPCX Enterprise OmniPCX Office OpenTouch sub networks groups of nodes and networks groups of sub networks While using the configuration application the network manager can access and modify the data in the alarms and directory applications by clicking on the corresponding tab 1 6 1 Systems inventory The system inventory reproduces the topology of the OmniPCX and OpenTouch
31. to access specific logs In addition the console access to the Alcatel Lucent OmniPCX provides ENT MLE 015926 EDO1 32 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent advanced maintenance commands for debugging purposes such as traces of a process or traces specific to one component Using the OmniVista 8770 Audit application the administrator can check any change that was made on the OmniPCX Enterprise configuration The grid view presents a summary of all the modifications Server or tool used to perform the change the server could be o An OmniVista 8770 server o An application such as Instant Communication Server o The manager application embedded in OmniPCX Enterprise Login of the user who performs the changes Date of the modification Action add update delete Type of object modified subscriber programmable key Another Alcatel Lucent OmniPCX broadcasting its internal changes From the grid the administrator can display the detail view with the new applied values Syslog files With the security by default mechanism the SYSLOG file is enabled on the Communication Server and registers all network events as part of the process for preventing security issues A record of every event that involves the kernel the network interface the login and other components seen by the Linux system is distributed These records are categorized by origi
32. without two fields that are masked car license and cost center name The personal access which allows the same things as anonymous plus the view and modification of all the fields of one s own entry except the fields Employee number and cost center name which cannot be modified A user can belong to several groups adding rights In addition there is also one predefined account concerning the directory application in the Management directory Alcatel Lucent 4059 which is the common account for the attendants using an Alcatel Lucent 4059 Multimedia Attendant Console with the rights Total modification company This is a summary of the access levels to the OmniVista 8770 1 3 applications depending on the user profiles The Security application allows the management of the access levels login passwords etc There are also 4 predefined user profiles for the directory application Total modification Companv Directorv Partial modification Companv Directorv Total view red list Partial view orange list 1 4 Unified User Management The OmniVista 8770 NMS Unified User Management module allows administrators to provision OmniPCX Enterprise ICS and OpenTouch users associate their SIP devices and activate services through one unified interface with a reduced set of parameters This user application provides the configuration of users from one single interface Company directory OmniPCX Enterprise ICS and OpenTouch are autom
33. 04 PM 014966 Traffic analysis report definitions Allows measurement of the traffic for both outgoing and incoming calls o Trunk group is the total duration and number of outgoing and incoming calls by trunk groups o Abbreviated speed dialing numbers is the hit list of the most frequently called abbreviated numbers Provides information about calls exceeding defined thresholds o Duration threshold provides the detail of the call duration called number etc which exceeded the threshold by set for outgoing calls o Cost threshold is the same report with a cost threshold o Answered Non answered calls per user groups o Incoming Outgoing calls per user groups Examples of traffic analysis reports AIT RAL NAFNAF FNNA4 rainn Hit lists Alcatel Lucent Enterprise Traffic Analysis Thursday September 13 2012 Trunk Group Fitter Date Hour is Last Two Months PCX 2001 00 59 47 2003 02 39 39 57 18 00 18 30 10 Trunk Group Duration No of Calls 78 12 12 61 13 56 Trunk Group No of Calls Gives the top N most costly extensions most costly directions etc N user defined 10 by default Cost by directory entry Cost by user groups Cost duration by set Hit List Thursday September 13 2012 Duration By Cost Center Fitter Date Hour is Last Two Months No of Calls Duration 0254_Bres 18070 208 02 27 0255 ND5
34. 08 Standard Edition SP2 and Windows 7 In addition the client can also run on Windows XP Windows server is mandatory for the management of more than 5 000 users and more than 10 simultaneous clients The OmniVista 8770 1 3 clients run on a non dedicated PC The OmniVista 8770 1 3 Server and Client applications can run on the same PC but for improved performance it is recommended to install the clients on a separate PC Additional clients can be housed on external PCs and access the server via the company data network The OmniVista 8770 Server may also be accessed through a standard HTML browser such as Microsoft Internet Explorer or Mozilla Firefox All the applications can be reached through the OmniVista 8770 1 3 Web client with full features There can be 30 simultaneous logins to the OmniVista 8770 1 3 administration via a client or a web client It is possible to install several client versions on the same PC plus OmniVista 4760 clients The list of connected clients in the Help displays information on the administrators connected to the server For administrators the Directory can be reached through the Java based client or the web client Max 30 sessions For end users the Company Directory consultation and update can be reached through a web client Max 50 000 users For more details about the Directory refer to the directory chapter The standard client allows a greater degree of flexibility by allowing user
35. 12 00 00 PM 2 00 00 PM 4 00 00 PM M Enang 2 6 Commercial conditions OmniVista 8770 MCS Edition is orderable in Actis and eBuy It is possible to link the license to the OmniVista 8770 server MAC address instead of an OmniPCX attachment node END OF DOCUMENT ENT MLE 015926 EDO1 79 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers
36. 770 MCS Edition The OmniVista 8770 MCS Edition with the specific license RSC Remote Service Center includes the following applications Unified user Management Device Management Configuration Operations Audit Alarm monitoring and Topology ii Accounting and Tracking ENT MLE 015926 EDO1 76 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent Performance 7 Directory Securitv 15 simultaneous client connections The features of the OmniVista 8770 Business Edition are included in the MCS Edition The additional features of the MCS Edition are listed below 2 4 Report distribution to customer lists This feature provides automatic reports distribution to customer s lists to save operation time and enhance service business The specific option MCS Edition is needed To manage these lists a new MCS folder is displayed in the Administration The administrators can create customers lists within this folder MCS customers entries are managed in the Company Directory The MCS customer entries contain information on the customers managed by a Network Operation Center Companv Name internet address postal address etc Contacts Name telephone number e mail to send the reports Preferences concerning the reports format PDF Excel TXT HTML OpenTouch OmniPCX associated to this customer MCS customer entries are g
37. 9 14 2012 04 30 AM Reported 09 13 2012 to 09 13 2012 Resource classes VoIP ee Critical w Marginal Servers v Fair mee 48 Good WAN amp Excellent amp amp 2 4 h Mag a 79 Kie s Top Performance KAZ K a A Network summarv heat chart The Network Summarv Heat chart includes cells to reflect the calculated qualitv index values of the VoIP services and the MOS scores for your network As the quality of your network degrades the cells in the heat chart will change from Green to reds If you place your mouse over a cell you will be shown the number of resources that are at each of the quality index levels critical marginal fair good and excellent If you select a cell in the heat chart you can display a Network summary report for that cell that will help you determine the source of the problem 1 15 2 3MOS score parameter tuning Mean Opinion Scores MOS are an industry wide standard used to evaluate call quality as defined by International Telecommunications Union ITU standard ITU T Recommendation G 107 03 2005 This standard is also used by OmniVista 8770 to provide the MOS score and R factor values for each call record in the OmniPCX Enterprise and OpenTouch VoIP statistic ticket file and for the performance measurements supplied for the OmniPCX Enterprise and OpenTouch devices the OmniPCX Enterprise couplers and IP Phones ENT MLE 015926 EDO1 69 79 Alcatel Lucent Enterprise Communication Solutions
38. Accounting Traffic analysis Audit and Alarms applications and VoIP Performance for OmniPCX Office Predefined report definitions e g Accounting detailed report per extension are delivered within the OmniVista 8770 Customized report definitions can be made from predefined ones e g Detailed report per extension for the Commercial Department on calls gt 100 or newly created Reports can be generated using report definitions and then exported to different formats Excel PDF txt HTML or sent bv e mail The report generation export and notification by e mail can be scheduled automatically by OmniVista 8770 Dynamic filters can be defined in a report definition to limit the scope when generating reports for a specific period for a specific node in the network etc 1 14 1 Predefined report definitions OmniVista 8770 comes with a set of ready to use report definitions These report definitions meet most needs controlling and assigning costs analyzing service quality re billing telephone costs control panel usage monitoring etc AIT RAL NAFNAF FNN4 rain Klasbak il lane ALL i G atone Cole Alcatel Lucent See Accounting Traffic analysis and Alarms sections for the list of predefined reports 1 14 2 Customized report definitions Customized report definitions can be newly created or created from existing report definitions in order to fulfill specific needs or to adapt the presentation This allows specification of the i
39. Alcatel Lucent Enterprise va eA l ET Fm nee Alcatel Lucent Enterpr 2013 Off EFS amg ee October 2013 Offer Ed 01 Ref ENT MLE 015926 Alcatel Lucent Copyright Alcatel Lucent 2000 2013 All rights reserved Passing on and copying of this document use and communication of its contents not permitted without written authorization from Alcatel Lucent Notice While reasonable effort is made to ensure that the information in this document is complete and accurate at the time of printing we can not assume responsibility for any errors Changes and or corrections to the information contained in this document may be incorporated into future issues This document introduces the Alcatel Lucent OpenTouch and OmniPCX Enterprise Communication Server their products and features All documents associated to this introduction cover most of the aspects for designing offers based on current manufacturers and business partner agreements They include introductory explanations to position the offer in relation to client needs References to in depth documentation are indicated to direct you to product descriptions or product sites Who Should Use this Document As an introductory offer this document can be used by Alcatel Lucent vendors clients partners and associates involved with the implementation of Alcatel Lucent systems ENT MLE 015926 EDO1 2 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Man
40. Export of User Data The user data can also be exported imported on the OmniVista 8770 server The supported file formats are CSV and TXT If the suffix of the import file is txt the field delimiter is TAB t otherwise the field delimiter is the comma This file can be used for mass provisioning There is a feature for exporting a template of user data ENT MLE 015926 EDO1 24 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent 1 4 5 Integration with Microsoft Active Directo OmniPCX Enterprise and OpenTouch users can be configured from the Active Directory using an OmniVista 8770 user management web tool launched from the Active Directory Users and Computers application This web tool allows selecting an Active Directory user before configuring this user creation modification deletion in the OmniVista 8770 database Alcatel Lucent indicates fields are required Last name Smith First name Torw Name Tony Smith Email address ftonvy alu tr Meta profile MetaOT Salutation Mr Login Fony Smith Cost center _Modify Delete Cancel OT user Tony Smith added successfully with company phone 39203 Synchronization with directory There is an automatic entry in the directory of the user created through Active directory The user is created with the attributes like first name last
41. Internal network call call through ABC network between users different nodes Transit call through transit node The ticket can include information to detect a forwarded or transferred call Call attempts that fail no ringing due to trunk congestion or invalid number do not generate a call record Call records for internal calls are generated only when there is a conversation At the end of each call a call detail record ticket is created within the OmniPCX Enterprise memory Every hour the call records in memory for that period are flushed moved into a ticket file Each day the OmniVista 8770 commands the OmniPCX to immediately flush any call records that remain in the OmniPCX into a file The OmniVista 8770 then retrieves all the new accounting files Example CDR data volume The transmitted payload for call records for a typical day can be calculated as follows The size of a call detail record is fixed at 0 5 kb In this example there are 1000 users who generate approximately 10 call records per day The amount of accounting data to exchange will be N calls x No of PCX Users x 0 5 kb For an OmniPCX with 1 000 users 5Mb or less will be transferred each day For large networks the amount of accounting data to be managed can become quite large in a short period of time For example on average 20 000 users generate 200 000 CDRs a day each user making five outgoing calls and receiving five calls which means four million CDRs
42. V3 for the alarms and performance monitoring Secured protocols can also be implemented between the OmniVista 8770 Server and the OmniPCX Enterprise SSH is used for secured Telnet OmniPCX Enterprise configuration technical interface and SSH SFTP for secured file transfer for example for OmniVista 8770 Accounting and Performance Mixed networks with secured non secured OmniPCX Enterprise are possible combining FTP SFTP The Security commercial option provides the encryption of OXE file data transfers and the password required for connecting Secure Commands gt ri gt i Fixed a B OmniPCX E Enterprise OmniPCX Enterprise FTP fila transfar protocol SSH Secured Rariote S1ell SFTP sacured file transfer protocol OmniVista 8770 supports Windows IP Sec for the exchanges between the OmniVista 8770 server and client s Windows IPSec provides the mutual authentication of client s and server the exchange encryption and a mechanism for non corruption of data Windows IP Sec strategies for OmniVista 8770 1 3 client s and server are offered with the Security commercial option PaT RAL NAFNAF FNNA4 Pwr Klasbak il lane ALL i G atone Cele Alcatel Lucent Reduction and configuration of the number of dynamic IP ports In a secured environment firewalls or filtering routers must be managed or must be able to open dynamic IP ports used by the applications Either the firewall creates the filters dynam
43. a 8770 provides tracking of Voice over IP calls for better follow up of the VoIP traffic and quality and easy integration of VoIP into the customer s data network Its long term trend reporting capability aids in planning of anticipated infrastructure upgrades OmniVista 8770 provides administrators with configuration and tracking of voice and Voice over IP with a combined applications suite ii LDAP directorv OmniVista 8770 includes an LDAP Directory based on the Oracle Java System Directory Server The Directory is automatically synchronized with the OmniPCX Enterprise network and OpenTouch Business Edition In addition any OmniPCX Enterprise users can place a call by simply clicking on the displayed phone number Administrative information can be added due to the import export from other LDAP compliant directories such as Active Directory The Directory can be reached via any PC through the intranet via a browser any workstation on the LAN WAN via the Directory client any standard LDAP client such as MS Outlook The Alcatel Lucent Multimedia Attendant Console 4059 OpenTouch Business Edition or Multimedia Service and OmniTouch Unified Communication can access the Directory in the same way Integrated application suite Though they can be ordered separately OmniVista 8770 1 3 applications are tightly integrated together for operational efficiency Two examples o Modifying a user s name in Unified Management applies immediate
44. address book is not an option it is provided with the Directorv license There is no limit in the number of entries that can be created but the entries in the Personal address books cannot exceed the global limit of 200 000 entries Note 2 The web directory search limit default is 250 items limit can be changed When results exceed the search limit a warning is displaved to the user asking the user to refine the search Photos or images associated with users are only displayed on the detailed view for an entry These images are also reduced in size and quality to limit the bandwidth consumption and the time for search results to appear 1 3 2 Directory administration This interface allows the user to easily manage the directory through a client or web client There are three or four folders in the OmniVista 8770 directory The company directory reproduces the organization of the Company hierarchical geographical financial etc and contains the entries of the people and the groups organized in the directory tree in companies countries departments etc Users access the Company Directory via a browser The address book is the list of persons who use this feature but the content of the address books is not displayed Before trying to synchronize the OmniVista 8770 company directory entries with an external LDAP directory an audit of the actual directory is required The audit will define The directorv structure organizat
45. agement Operations October 2013 Offers Alcatel Lucent Table of contents 1 Alcatel Lucent Omnivista 8770 Management System 5 1 1 Overview 5 1 2 State of the art platform 7 1 2 1 Client server architecture 7 1 2 2 User friendly interface 8 1 2 3 Security features 10 1 2 4 OmniVista 8770 server OmniPCX Enterprise and OpenTouch connectivity 15 1 2 5 OmniVista 8770 server clients connectivity 16 1 2 6 Provisioning level 16 1 3 Directory 17 1 3 1 Web directory 19 1 3 2 Directory administration 20 1 3 3 Directory security 21 1 4 Unified User Management 22 1 4 1 Types of users 23 1 4 2 Multiple operations 24 1 4 3 Batch User creation by MetaProfile __ 24 1 4 4 Import and Export of User Data 24 1 4 5 Integration with Microsoft Active Directory 77725 1 5 Device Management 25 1 5 1 Device Association and dissociation 26 1 5 2 Deployment Packages 26 1 5 3 Import and Export of device data 27 1 6 Configuration application 27 1 6 1 Systems inventory 27 1 6 2 OmniPCX Enterprise and OpenTouch configuration 28 1 6 3 Import export mechanisms 29 1 6 4 Configuration security management 30 1 7 Audit application 31 1 8 Launching external applications 33 1 9 Maintenance 33 1 9 1 OpenTouch suite backup 34 1 9 2 OmniPCX software update 34 1 10 Alarms application 35 1 10 1 Alarms and events trees 35 1 10 2 Alarms and events lists 36 1 10 3 Alarms and events filtering and sorting 38 1 10 4 Notification of alarms 38 1 10 5 Statistics on
46. alarms and events 39 1 10 6 Connection 41 1 10 7 SNMP Proxy 41 1 10 8 Security 42 1 11 Topology 42 1 11 1 Topology tree 43 1 11 2 Topology maps 43 1 11 3 Customization 43 ENT MLE 015926 EDO1 3 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent 1 11 4 Security 1 12 Accounting 1 12 1 Organization map 1 12 2 Networking and multi carrier services 1 12 3 Accounting domains management 1 12 4 Multi time zones accounting 1 12 5 Cumulative counters and archive restore 1 12 6 Subscriptions 1 12 7 Call monitoring tracking 1 12 8 Reports 1 12 9 Predefined accounting report definitions 1 12 10 Customized accounting reports 1 13 Traffic analysis 1 13 1 Application principles 1 13 2 Predefined traffic analysis report definitions 1 14 Reporter tool 1 14 1 Predefined report definitions 1 14 2 Customized report definitions 1 14 3 Graphical reports 1 14 4 Export format 1 15 Performance 1 15 1 Data collection 1 15 2 Analyzing VoIP performance 1 15 3 ART VoIP reporting 1 15 4 Capacity planning 1 16 Accounting and VoIP Ticket collector 1 17 Integration into standard management platforms 1 17 1 Integration in VitalSuite performance management 1 17 2 Integration with other leading network management solutions 1 17 3 OmniVista 8770 SNMP proxy 2 OmniVista 8770 MCS Edition 2 1 Managed Communication Services 2 2 OmniVista 8770 MCS Edition key bene
47. an alarm when a threshold is exceeded The user can create profiles to set up thresholds for Accounting number cost and call duration or a variation of this data Traffic analysis for OmniPCX Enterprise Duration of exceeding R1 threshold rate of abandon on called numbers and on attendant groups These thresholds can applv to different call tvpes Incoming outgoing outgoing private calls DISA direct incoming system access calls and subscription When the cumulative counters exceed these thresholds for the period and the object an e mail is sent to one or more addresses or an alarm is generated Example of a Cost control profile that can be applied to an item in the organization map a set a cost center a department a trunk etc when the monthly telephone cost exceeds 10 000 Euros or the daily cost exceeds 100 Euros etc an e mail is sent to the user John Smith In the tracking status only accounting information is displayed the thresholds are displayed as red arrows Tracking threshold reports Tracking reports help to control peaks of traffic and cost Tracking status thresholds are used When the cumulative counters exceed these thresholds for the period and the object monitoring reports show the value above this threshold Predefined tracking reports There are three predefined tracking reports in OmniVista 8770 Phone monitoring daily duration of the calls exceeding the threshold for a phone Gro
48. application 1 12 Accounting Decreasing telecommunication costs and providing better service to customers are constant concerns of any company This is just as true for telephone usage as for any other expense telephone costs must be controlled and efficiency measured OmniVista 8770 offers all companies operating on one or several sites a way to analyze their telecommunication costs as well as the quality of their telephone service OmniVista 8770 automatically retrieves charging information from all of a company s sites equipped with OmniPCX Enterprise OmniPCX Office and OpenTouch whether networked or not Telephone costs can be consolidated by means of comprehensive reports OmniVista 8770 is equipped with a relational database in which information can be searched sorted analyzed presented and exported according to selected criteria This database contains the organizational map the report definitions the CDRs Call Detail Records the performance counters the carriers code book and the alarms and events The database can be saved and restored Costs can be controlled in a multi operator environment Simulation features let you make the best choice Detailed and summary reports as well as hit lists are available Most typical reports are predefined and pre installed to ease the task of the accountant manager They can be automatically and periodically generated exported and sent by e mail Many different formats are available
49. arameters to provide more accurate MOS measurement IP Topology was also added to improve root cause analysis of performance related issues on the network VitalSuite R10 2 introduced feature for monitoring Genesys contact centers This unique capability is an industry first It provides a single Services view for Genesys Servers Network and Applications that support the contact center 1 17 2 Integration with other leading network management solutions Management of converged platforms can be integrated with enterprise global network management platforms using mainly standard protocol SNMP For example HP Openview Network Node Manager IBM Tivoli Network Manager CA Technologies Spectrum Main benefits Customer use a standard network management platform with customization using standard NM platform capabilities Monitoring of the global network is provided through an overview of the network OpenTouch suite and OmniVista 8770 can be discovered in respect of Alcatel Lucent equipments organization and displayed on topology views They are updated according to their status icon color changing OpenTouch suite private MIBs is integrated depending on the Partner OmniVista 8770 and OpenTouch suite SNMP traps are sent to the standard platform where they are displayed in the associated event manager A direct access to OmniVista 8770 can provide in depth alarm analysis and configuration of an Alcatel Lucent network element Mor
50. are update status with date success failure and detailed logs of the CPU updated uk WN ENT MLE 015926 EDO1 34 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent 1 10 Alarms application The Alarms application centralizes the alarms and events coming from OmniPCX and OpenTouch as well as the internal faults detected on the OmniVista 8770 server and the Performance threshold crossing when this module is activated e The alarms may result from a call an environment an equipment problem or a processing failure If the Performance option is activated problems in the OmniPCX Enterprise and OpenTouch quality of service are also consolidated e The events can be the creation the deletion modification of an object such as a user or an extension a change in the value of an attribute or a security breach The events are available for OmniPCX Relevant events are handled by the OmniVista 8770 server to update its inventory and its internal application but all OmniPCX Enterprise configuration changes are handled by the audit application Cf Chapter 1 4 3 Audit These alarms and events are displayed in real time according to filters and are processed by the alarms application according to the needs of the telecom manager The alarms are displayed following the ISO model using specific colors related to the severity level By default 1 000 alarms and events are disp
51. at The network manager can acknowledge clear or delete a selected alarm or ask for details The description of each alarm contains An identification number The severity level 6 levels OmniVista 8770 follows network industry practices and presents standard severity definitions and naming The alarm levels and alarm names cannot be modified The managed object The notification time Additional information ii The event tvpe The probable cause In addition the detail of an alarm displays The time of the alarm and the notification time of the alarm A notification ID Information which is a fault diagnosis identifier Fault diagnosis Signature Action Remarks free field The signature action and remarks provide the identification of agent in charge and the action performed on the alarms Alarms list example ENT MLE 015926 EDO1 36 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent Enterprise Alarms events Search in the current list Q T amp NMC 1 ji With Severity Im Equal a Critical jm eae l j MET No Severity Diagnostic Managed Object Notification C gt BB ice beta col l U T v BB ice lab25 1538 mbesiSubnetwork Co ombesiNode Node99 11 30 99 12 4 _ Servers lnbesiSubnetwork ColombesiNode Nodes5 1219 99 2 00 gt 0 Net SNP N T AI RDMS Inf
52. atically updated with the user data configured in the Users application ENT MLE 015926 EDO1 22 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent The application provides functionalities like Select profiles to apply to sets of users Define Meta profiles for user creation Associate devices to users Create and associate in one step new devices to users Mass provisioning through txt csv import and export S omnivista 8770 135 117 65 230 636 mehl laj xj File Applications Preferences Action Window Help a kits II 4 Foratezii a ji Pang Profiles Search Users by common attributes m in Ba Finance 9 QJLA v f Alcatel Lucent 3 Ry gt Fran Where Usertype m Contains w None i EEN Generali User attributes OXE configuration OT configuration PeterAlice 9 lt lt lt Hierarchy i Alcatel Lucent United Kingdom f London Finance i User type oT Be My Company Salutation Mr Last name Peter First name Alice User ID Alan Peter M 8770 password a Email address Peter alu fr z Wua 7 OT Meta Profile alain monice lay OT instance monice Login Alan Peter guiPassword pee companyPhone 7607 sipUri SIPPassword EEIE tuipassword m Site ef VxX SbPa 1 4 1 Types of users The Users applic
53. ation system directory and maintenance in a hierarchical structure a Call Server owns n PCSs Regarding provisioning level a PCS is counted as a node OmniVista 8770 provides seamless accounting and VoIP performance reports for the OmniPCX Enterprise including one or several Passive Communication Servers When the PCS becomes active it may produce accounting and or VoIP performance CDRs These CDRs are taken into account by the OmniVista 8770 1 3 accounting and VoIP performance applications to generate consolidated reports The Configuration application provides access to the PCS through a Telnet or SSH session The OmniVista 8770 configuration is not made available for PCS When the automatic database synchronization PCS Call server is made modifications made on the PCS are lost PCS alarms are notified by the OmniPCX Enterprise Call Server The PCS does not appear on the OmniPCX Enterprise intermediate topologic views Version download provides immediate or scheduled software update of one or of a set of PCS The GUI is the same as the one existing for OmniPCX Enterprise software download Download can be direct from the OmniVista 8770 1 3 server to the PCS or through a PCS master 1 2 4 OmniVista 8770 server OmniPCX Enterprise and OpenTouch connectivity Information collection can be done manually or automatically with a frequency that can be specified If a link failure occurs a recall procedure is automatically activated on a regular
54. ation through Telnet Manager eConfig etc This is an option of the Configuration module The OmniPCX database contains information about Communication Server CPU version site and contact information Media Gatewav tvpe and localization Board localization within the Media gateway and Serial Number Telephone devices bv site for UA analog lines or IP address and serial number Note the serial number has to be filled manuallv if the device is not an IP Touch The OmniVista 8770 synchronizes all the information items stores them inside its LDAP database and displavs them in the Configuration application The data can then be used bv the other OmniVista 8770 application The data can also be consulted bv an LDAP client or in the configuration application without having to connect to the Alcatel Lucent OmniPCX The field labels can be customized if required bv the administrator The Alcatel Lucent OmniPCX inventorv stored in the LDAP database has six additional data fields The administrator can change the names of these additional fields according to companv needs The additional data fields are e Misci e Misc2 e Misc3 e Misc4 e Misc5 e Site Address The Audit application is embedded in the Configuration module It enhances OmniPCX Enterprise securitv In case of security threat specific analysis provides information on the operations performed during a time range ii For Service Level Agreement e mail distribution of monthiv re
55. ation allows configuring three classes of users Company Directory users Users not related to an OmniPCX Enterprise or OpenTouch They are identified by their name not associated to a device They are just associated to an entry in the company directory OmniPCX Enterprise users They are identified by their name and directory number They are associated to a device declared in OmniPCX Enterprise The device can be an analog digital IP or SIP phone set If configured they can have access to OpenTouch applications from a mobile set Remote extension or an OmniTouch 8600 MIC Desktop MyIC PC SIP OpenTouch users They are identified by their name and directory number They are associated to a device declared in OpenTouch The device can be SIP phone set OmniTouch 8600 MIC Desktop MyIC PC SIP an OmniTouch 8600 MIC Mobile set an OpenTouch Conversation application on tablet a LifeSize video device and a mobile device They have access to OpenTouch applications The type of user is identified by a color symbol for easy recognition ENT MLE 015926 EDO1 23 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent 1 4 2 Multiple operations The search area is available when the users and profiles tabs are selected and the tree structure is expanded to the level of a specific entry By selecting any object in the main window and using multiple filtering criteria it is poss
56. atistics from SNMP manageable devices VitalNet is a valuable tool for network engineers and operations staff By analyzing utilization availability and error statistics VitalNet can validate service levels to ensure appropriately sized LAN WAN circuits and PVCs Capacity planners can also use VitalNet to proactively predict and prioritize which key network resources require upgrades to preempt problems before applications are impacted Flexible reporting capabilities are designed to support the needs of technical staff and IT ENT MLE 015926 EDO1 74 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent management as well as business executives who recognize the company s bottom line depends on overall enterprise network performance VitalNet has incorporated VoIP support for the Alcatel Lucent VoIP environments Performance management software for the enterprise as of 10 1 VitalNet collects call data records from the OmniPCX Enterprise as of 8 0 and OpenTouch to provide a broad range of call statistics including MOS call attempts successful versus failed calls call minutes etc As part of the VitalSuite R10 2 release the VoIP Agent capability was enhanced to register with OmniPCX Enterprise Call Server as of 9 0 to provide enhanced VoIP simulation for more realistic VoIP QoS monitoring In addition the administrators can now adjust detailed MOS calculation p
57. be listed by Passive Communication Servers PCS links between 2 nodes segments of the links shelves boards and terminals For OpenTouch the alarms are listed by software components in each physical server If the Performance option is activated the performance alarms threshold crossing are also displayed Cf 1 14 Performance chapter The internal alarms sent by OmniVista 8770 applications are also displayed in the alarms tree with the capacity to select the alarms of an application or a module ENT MLE 015926 EDO1 35 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent It is an intuitive way to find out quickly what has gone wrong Event tree The OmniPCX Enterprise events tree is built the same way but the selectable objects are any object in the network sub network and OmniPCX such as users phone book abbreviated speed dialing numbers phone services data services numbering plan 1 10 2 Alarms and events lists Alarms and events lists corresponding to the item selected in the tree are displayed on the right of the screen By default all the alarms and events are shown By clicking on the icon Detail the details for a specific alarm or event selected in the list is displayed providing more information and an initial diagnosis for the alarms Alarms list Each alarm is displayed in an alarm window and described according to the standard OSI form
58. cording to the designated factors caller origin trunk node and call destination Reports on telephone costs and traffic can be consolidated by using predefined or customized comprehensive reports About carrier tariffs AIT RAL NAFNNF FNNA Prin Klasbak il lane ALI i G atone Cele Alcatel Lucent To compute telephone costs the OmniVista 8770 needs the Carrier Tariff information which specifies cost according to caller origin trunk node and call destination The Carrier Tariff information is defined in the OmniVista 8770 accounting application tab Carriers This information includes The applicable tariff local national international mobile Region identified bv the starting digit Number In each region the designated OmniPCX component which is managed full OmniPCX or an OmniPCX trunk group The Direction calling region to called region If a single OmniPCX is managed the direction can be from any region empty field to a specific region ii The Tariffs to applv to each direction The above information can be collected in text files specifically as a code book which can be imported into OmniVista 8770 The carrier configuration contains other specialized features including ii Carrier comparison Calendar Tracking 1 12 10 Customized accounting reports In order to customize reports administrators use the OmniVista 8770 NMS Reporter application The Reporter is a powerful tool designed to create or
59. d Communication as a Service UCaaS management 2 2 OmniVista 8770 MCS Edition key benefits A key component of MCS is the OmniVista 8770 1 3 MCS Edition offer which provides the Service Providers Alcatel Lucent Business Partners Carriers etc with two key benefits Increase recurring services revenue with an enlarged portfolio of remote services which are highly automated such as alarm monitoring amp resolution backups upgrades user MAC moves adds changes performance amp accounting reports asset management etc Reduced cost of operations by centralizing management and visibility of the customers equipment with the Network Operating Centre so that tasks are performed remotely instead of sending technicians on site When a customer buys such services from the Service Provider it means that they are out tasking or outsourcing more of their management and operations Thus they have less staff in house and rely more on the service provider expertise and services By building on this relationship the service provider can increase customer loyalty avoid commoditization and margin erosion All of Alcatel Lucent products can be sold to customers in managed or hosted mode The first step is to implement a Network Operating Centre with the OmniVista 8770 1 3 MCS Edition installed on a physical server or virtualized so that the service provider can remotely manage and operate the customers equipment 2 3 OmniVista 8
60. d server can act as a standby server hot ready to take over quickly and provide the same level of service In case of failure of the nominal server the client needs simplv connects to the standby server Passive server The second server can be a passive server cold with same setup as the nominal server readv to be booted and loaded with the nominal server backup and manuallv placed into service Hot standbv server For maximum assurance Alcatel Lucent recommends the installation of a second OmniVista 8770 NMS server In this type of configuration redundancy consists of a hot standby server The standby server participates in synchronization processes each night with the OmniPCX network and the active OmniVista 8770 server Data svnchronization process The OmniPCX and OpenTouch supply IPT information configuration incident monitoring accounting and traffic observation CDRs VoIP tickets to both servers Directory data is supplied by a replication mechanism automatic or based on LDIFF files Other components require dual management and or regular export from the active OmniVista 8770 server to a network drive and regular import from the standby server Administration User procedure When the active server is unavailable the client users simply change their connection to the address of the standby server Passive server for backup recovery In this type of configuration backup consists of a cold standby server i
61. domain The activation of secure access on an OmniPCX Enterprise and OpenTouch node provides specific access right on this node to a list of users It allows giving access to specific nodes only to specific users in charge of these nodes In addition configuration by domain provides specific access rights on a domain on each node Domains are defined in each OmniPCX Enterprise and OpenTouch node and secure access to each node must be configured On each OXE Domain a user can have for each object instance or attribute No access Read only Read Modify Read Modify Create Delete ENT MLE 015926 EDO1 30 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent Administrators have the highest access rights and manage security access rights Up to 255 OXE domains instead of 32 can be created within a sub network A domain related to an OmniPCX Enterprise homogeneous sub network consists of a set of Users and or data terminals Hunt groups the sets of a hunt group must belong to the same domain Phonebook entries These domains are only related to configuration and have no link with the other OmniVista 8770 applications 1 7 Audit application This application provides centralization and follow up of the recorded operations performed in the OmniPCX Enterprise network The operations are recorded whatever the way to perform them through OmniVista 8770 Configur
62. e information can be found in the Alcatel Lucent Application Partner Guide or on https applicationpartner alcatel lucent com 1 17 3 OmniVista 8770 SNMP proxy OmniVista 8770 SNMP proxy converts OmniPCX OmniVista 8770 and OpenTouch alarms in SNMP traps It provides consolidated integration with enterprise global management platforms ENT MLE 015926 EDO1 75 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent 2 OmniVista 8770 MCS Edition 2 1 Managed Communication Services Driven by low cost and high bandwidth connectivity new markets have opened up for out tasking and outsourcing of a range of Information and Communication Technology ICT services More and more focused on their core business activities multi national companies are looking for Investment in strategic assets only Single Point of Contact SPOC responsible for their solution worldwide Decrease contract management complexitv ii Predictable costs flexibilitv in operations Committed SLAs Service Level Agreements To better fit to customer needs Alcatel Lucent is now providing a new approach based on a user needs served by a service In fact in some cases the customer doesn t want to buy the equipment with some features on it but a level of service that will respond to customer needs and that can evolve Virtualized OmniVista 8770 MCS Edition is also offered in the Cloud for Unifie
63. e of the user in the OmniPCX Enterprise and OpenTouch database Alarm license is needed for real time update otherwise Directory is updated during daily synchronization No need to manually update multiple directories means reduced TCO Any terminal with a Web browser is now able to access the directory information via a user friendly interface AIT RAL NAFNNF FNNA4 aminn Klasbak il lane ALL i G atone Cole Alcatel Lucent In addition any OmniPCX Enterprise user can place a call by clicking on the displayed phone number Security management automatically checks the access rights of the user through their login and password A first level access is available without any login password The OmniVista 8770 directory can contain up to 200 000 entries These entries are grouped in the company directory organization tree This hierarchical structure maps the company organization chart These entries can be branches of the tree with sub levels oa Companies Countries Departments Cities They can also be leaves end points Mi Persons Rooms Groups Each entry contains fields for example 93 fields per person The administrator selects among the fields which ones to display in the user interface Field names can be customized These fields can be telephone information updated in real time by the OmniPCX Enterprise OpenTouch as well as administrative information such as geographical location department photo and employ
64. e selected and used to provide any of the three types of charts 1 15 3 ART VoIP reporting ART tab supports report creation and generation for all collectors including up to the minute data aggregated data and reference data For OmniPCX this includes data from the Net SNMP collectors OmniPCX Enterprise collectors and OmniPCX Enterprise and OpenTouch VoIP statistic records ENT MLE 015926 EDO1 71 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent ART tab provides more sophisticated reporting capabilities that go beyond the standard Network tab reporting functionality described in previous section These features include Ability to report on individual VoIP calls As described earlier in this document OmniVista 8770 analysis is typically based on measurements aggregated from multiple VoIP calls While this is useful it is often helpful to be able to report at the level of individual VoIP calls for example to troubleshoot a scenario where most VoIP calls had good QoS but a few had poor QoS Some examples of per call reports that ART can produce are as follows o 10 worst calls by MOS in past hour o 10 longest duration calls yesterday o Listof all calls received by a particular IP phone last week o etc Ability to generate complex graphical representations of your VoIP data including charts graphs list formats etc Sophisticated filters cont
65. ee number To simplify the task of the Administrator each person s entry can be automatically created and then updated from the OmniPCX Enterprise OpenTouch users information Several internal phone numbers Alcatel Lucent 8 9 series DECT set modem etc and several external numbers DDI DID number mobile phone fax etc can be associated to the same entry These numbers are updated in real time in the OmniVista 8770 company directory The fields in the organization e g Company Country Department can be automatically filled in with the information from the organization tree There are 3 ways to access the Directory z Web directory users can access or update the company directory through their browsers This interface provides the click to call feature Directory lookup users can access the phone numbers of the directory entries when performing a search by name from a MyIC Phone Desktop Mobile or OTC client Directory administration administrators manage the directory and other authorized applications through the OmniVista 8770 Directory Administration via the Java client or a browser To meet the challenge of multiple users with the same name homonymy the directory entry is created with an identifier made up of three fields Name First name 7 Free construction rule may be left blank or contain additional information o Extension number internal OmniPCX number o OmniPCX number o Cost Center
66. embers of the group s Total modification company Network Expert and Directory Expert The Security Administrator for the OmniVista 8770 NMS can display a grid of the access profiles The profile grid includes the following lists The grid can then be printed or exported as a text file Users Predefined or customized administration group Member of each group Applications with the user or group access levels for each application The grids can be printed or exported as a text file Login Password Policy Rules As of OmniVista 8770 1 0 administrators with a Total modification company profile can implement one or several login password policy rules Passwords are encrypted Aging password users must change their password according to a schedule A pop up notifies the users that their password will expire soon and that they can change it It is also possible to ask users to change their password after a first login or a reset Password syntax checks that a password does not match values like name surname etc Password history prevents users from reusing passwords A minimum password length ensures that users cannot provide a short password Passwords with more characters are exponentially harder to guess The password locks when the maximum number of failed attempts has been reached The combination of the access profiles and password policy rules provides flexibility accuracy and security in OmniVista 8770 1 3 acce
67. ent the links to the operators and the private links except internodes ABC links which are automatically created and to re target the alarms from the OmniPCX and OpenTouch so that alarms appear automatically on these links An icon voice mail can also be created with the alarms associated to this application so when there is an alarm concerning voice mail the icon becomes red orange yellow etc depending on the severity level User actions can be configured so that they can be launched directly from the icon on the topology map for example launching the configuration of a system or opening a file with information on the location of the node In OmniVista 8770 a consistency check icon has been added to the task bar This icon launches a consistency check between the topology and the system directory In the preferences of the Topology application it is possible to choose to display or not display the VPN and or ABC links between the OmniPCX Enterprise to enhance the quality of the views when there are numerous links The network manager can also choose to display or not the OmniVista 8770 server in the customized view and to display or not the standard or customized view to enhance the performance of the application 1 11 4 Security There are 2 access levels to the Topology application The Read level allows access to the Topology views no change is allowed a The All level allows access to everything in the Topology
68. eport definitions total reports cumulative reports detailed reports hit lists traffic volume analysis subscription monitoring and DISA reports These report definitions meet most needs controlling and assigning costs analyzing service quality re billing telephone costs control panel usage monitoring e g international calls The following predefined report definitions are delivered with the application Total and cumulative report definitions Produces telephone costs reports and allows cost assignment within the organization classified by i Directory entry person group room Group of users belonging to the same Department in the Company Directory Extension Cost center Level of the organization map department countrv companv etc PIN Private Identification Number Project code Direction local national etc Comparison carrier Direct carrier Indirect carrier Example of total report ENT MLE 015926 EDO1 52 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent Enterprise Cumulative reports Daily Duration By Cost Center Fitter Date is Last Month Cost Center containing 50163 Cost 50163 _ ik io Center IMECHE Tuesday October 23 2012 ME Sie GOP TIS SOLUTION MANAGEMENT RAWASHU 140000 120000 100000 30000 60000 40000 20000 H IMECHE GOF TIS
69. erations audit provide a follow up of the configuration actions performed in the OmniPCX Enterprises These statistics are available with the Audit option no accounting or performance licenses are needed Filters can be applied on a sub network a node an object a user id on the action performed and other criteria Operations audit There are three predefined reports delivered with the OmniVista 8770 available in the Reporter in the Audit folder o Total reports Operations hourlv and dailv svnthesis provides counters bv operation tvpes Create Delete Update Action o Detailed report each operation is detailed date hour action performed object name server name user name etc In addition administrators can create their own audit reports by modifying existing ones or creating them from scratch Example of operation hourly synthesis Operation Hourly Synthesis Bi Create Oo Delete ii Update o Action B a ri T x a q a a a L a ri o O D f Q D 5 5 5 5 6 fu f o 5 6 o o o m o O o a 5 ta o D o o o D 4 A T fer o al N w o z Information about logs The OmniPCX Enterprise generates its log file automaticallv without anv management required However log retrieval from the OmniVista 8770 requires activating the audit process globally and for each OmniPCX The audit graphical application and the audit report provide predefined filters
70. etwork or a subnetwork for example for a Remote Service Center one or more OmniPCX Enterprise PCS Passive Communication Server The OmniPCX licenses are updated independently The OmniPCX Enterprise maintains two different versions on the active partition and on the inactive partition The Software update process on the OmniPCX Enterprise is 1 The software version is loaded on a temporary partition The inactive partition is updated from the temporary partition The inactive partition database is populated with the new data The OmniPCX switches to the updated partition which now becomes the active partition If a problem occurs the OmniPCX will switch back automatically to the old partition The update is performed in four steps Copy the new OmniPCX version to the local OmniVista 8770 server drive Schedule the update operation on OmniVista 8770 using the maintenance application ii OmniVista 8770 sends the version update to a master CPU via s FTP The master CPU applies the software update to a client CPU Several master CPUs can be used at the same time The master CPU can update several client CPUs at the same time If the number of CPUs involved in the software update exceeds the simultaneous limit eight CPUs the remaining CPUs will be handled as soon as the update operation is completed on a CPU The administrator can check the update status from the maintenance application OmniVista 8770 keeps a record of last IPT softw
71. event originates Events list example BON ENT MLE 015926 EDO1 37 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Search in the current list Q j 7 33 ALE Colombes With Event Type by Equal iy Change ofattrbutev iy 7 63 Colombes v Node Nodeot ej TA g B ti kstajai No Managed Object Notification Date Event Type gt El Numbering 747 715 wNodedsiUsers 67541 Dynamic State User 1 14 13 2 26 00 PM Change of Attribute Value User 60099 L User 60130 a mo a GREE EASE T S User 60172 47 717 w Node05 Users 63842ADynamic State User 1 14 13 2 27 00 PM Change of Attribute Value User 60214 User 60236 l l User 61416 47 719 w Node05Users 85185 Dynamic State User 1 14 13 2 35 00 PM Change of Attribute Value User 61432 4 User 61434 47 720 m Node99Wsers 6316BIDvnamic State User 1 14 13 2 37 00 PM Change of Attribute Value 4771 6 Node05iUsers 63842 Dynamic State User 1 14 13 2 27 00 PM Change of Attribute Value 47 718 l NodleggUsers 631 66 Dynamic State User 1 14 13 2 33 00 PM Change of Attribute Value 1 10 3 Alarms and events filtering and sorting Filtering can be set on alarms and events in the lists only selected alarms events are displayed Filtering criteria can applv to anv field within the alarms or events lists notification time managed object etc Several criteria can be specified simultaneo
72. f the organization map sets costs centers departments companies trunks etc Example 3 Students profiles A from 01 01 2004 to 12 31 2004 monthly costs For sets for an analog phone 0 74 Euro approximately 0 99 USD for a 4074 set DECT 2 00 Euros approximately 2 68 for an Alcatel Lucent IP Touch 4038 Phone 2 30 Euros approximately 3 08 For voice mail 4035 type 1 30 Euro approximately 1 74 For DDI DID 2 00 Euro approximately 2 68 Various not automatically managed by OmniVista 8770 100 Euros approximately 134 01 for rooms of type A Subscription reports In OmniVista 8770 there are six predefined subscription reports annual synthesis monthly synthesis and monthly synthesis by cost center detailed report by cost center monthly subscription cost and detailed invoice In addition customized reports including fixed costs or fixed costs plus invoiced costs in the same report can be created Example 1 Carrier monthly total report with subscriptions call costs Example 2 Weekly report Costs by directory entry including fixed costs plus invoiced costs 1 12 7 Call monitoring trackin Tracking status ENT MLE 015926 EDO1 50 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent Tracking status also referred to as monitoring is in the accounting traffic module It provides a display and a notification by e mail or via
73. fits 2 3 OmniVista 8770 MCS Edition 2 4 Report distribution to customer lists 2 5 Additional reports 2 6 Commercial conditions ENT MLE 015926 EDO1 4 79 Chapter 12 Management Operations 44 44 45 47 47 48 48 50 50 51 52 57 57 58 58 60 60 61 61 61 62 63 68 71 73 74 74 74 75 75 76 76 76 76 77 77 79 Alcatel Lucent Enterprise Communication Solutions October 2013 Offers Alcatel Lucent 1 Alcatel Lucent Omnivista 8770 Management System 1 1 Overview Telecom managers need flexible network management tools to deal with the challenge of staying current with today s network and telecommunication advances The network administration platform has evolved from simply a management tool to a powerful applications suite that monitors employees activity and informs managers The Alcatel Lucent OmniVista 8770 Network Management System suite is a comprehensive set of applications designed to help telecom managers and administrators in their day to day tasks and aid them in making strategic choices in their converged networks due to reliability assured availability performance information access security configuration management and telecommunication cost tracking OmniVista 8770 provides centralized management for the Alcatel Lucent OpenTouch line of products Alcatel Lucent OmniPCX Enterprise Communication Server from release 6 0 OpenTouch Business Edition and Multimedia Service f
74. for the month view VoIP Quality by Hour or by Day or by Week Average MOS by Hour or by Day or by Week Packet Loss Quality by Hour or by Day or by Week Jitter quality by Hour or by Day or by Week Delay quality by Hour or by Day or by Week Voice QoSA Quality by Hour or by Day or by Week oO Oo Oo oO oO 6 ENT MLE 015926 EDO1 70 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent o VoIP Quality Exception Leaders this chart displays the resources from the VoIP resource class with the worst Quality Index values The resources from the OmniPCX and OpenTouch VoIP Statistic Ticket data collectors have the potential to appear in this list if their performance is poor enough VoIP Group Comparison and VoIP Domain Comparison these two reports allow you to view the following values as they pertain to either the reporting groups in the domain that you are working from Group Comparison or the sub domains of the domain that you are working from Domain Comparison The following are provided with information for each reporting group or sub domain VoIP Call Minutes VoIP Quality Average MOS Score Packet Loss Quality Jitter Quality Delay Quality Voice QoS Quality VoIP Network Comparison this report includes the following charts that may be useful in understanding how VoIP service performance relates to various network properties The follo
75. ger has a global view of the network updated in real time and can drill down on a node a component etc If a parameter needs to be changed the telecom manager right clicks on the object to launch the configuration of this object or to go to the corresponding alarms Telnet can also be started for direct access to OmniPCX Enterprise and OpenTouch embedded maintenance tools The topology maps can be customized to display geographical aspects or a domain The network manager can customize the background maps and create his own topology views by selecting the networks sub networks nodes among the existing one or by creating new objects FI Topology ET ENT MLE 015926 EDO1 42 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent 1 11 1 Topology tree The network manager can view the whole network or only a section of it In the topology tree the network manager can select a view in the network a sub network or a specified node The OmniVista 8770 application is displayed and it is possible to focus in on the different applications and modules such as Alarms Topology Scheduler etc Next to each item in the tree a color indicates the maximum severity of the alarms linked to the item 1 11 2 Topology maps Multiple map levels allow the network manager to navigate from one view to a sub level view by double click
76. hat represents the VoIP quality for the network which would include the OmniPCX Enterprise and OpenTouch statistic ticket collector data A bar is also provided for Servers which includes the Net SNMP collector based performance data from the OmniPCX Enterprise and OpenTouch Network manager reports Network tab provides several Network Manager Reports that include VoIP performance information This includes the following Network Overview Network Summary This report includes a section that provides the Network Quality Exception Leaders which include the resources with the worst Quality Index values Any of the OmniPCX Enterprise and OpenTouch related resources from the Net SNMP data collectors OmniPCX Enterprise and OpenTouch Statistic Ticket data collectors Server Summarv This report includes a section that provides the Qualitv Exception Leaders which displavs the resources with the worst Qualitv Index values for resources from the Servers resource class The resources from the Net SNMP data collectors are in the Servers resource class and as a result have the potential to be displaved in this section if their performance is poor enough VoIP Summary This report includes the following graphs for the VoIP across the network OmniPCX Enterprise and OpenTouch data will contribute to the values displayed in each of the following charts o VoIP Call Minutes by Hour for the day view by day for the week view and by week
77. he various administration applications such as User Management Configuration Topology Accounting Alarms in order to simplify user training In both interfaces and for all the applications there are two main parts in the main window the tree left hand side of the window and the table right hand side of the window In the tree structure the user can display different objects e g sub networks nodes users etc by contracting expanding directories In the tree the user can select the objects to be viewed in the right panel of the window The table displays the objects selected in the tree depending on the application e g in Topology a map appears instead of a table An administrator can initiate a multi criteria search e g a person in the directory a board in a node all the major alarms etc using the filters above the table Example 1 Sample client interface Directory application Filters Name of Application Windows Controls AY Omnivista 0770 135 117 65 230636 meb lah File Applicabons Prelerences Acton Window Help a 508 Tabs for Topics a 17 89 Qin om a vice 3 4 som za ad Cb 70 j is Mi Ometo T London Directoy Y fi Finance 15 4 4e Bow Denis Hierarcy Tree with Objects i tast ee Pe First Name Denis Bik Mame Bow Denis User ID Denis Bow Passwort Proto Company AlcatebLucent Department Finsece nm Extension ISON Number Fux
78. he way the results are displayed the search filters the detailed view etc Automatic dialing from the web directory click to call A CTI Computer Telephony Integration feature is included in the OmniVista 8770 company directory The Click to Call feature allows an OmniPCX Enterprise user when clicking on a phone number internal or external in an entry or in a list to automatically dial the number on the associated phone set There is no need for specific equipment or link apart from an OmniVista 8770 directory and a telephone connected to the OmniPCX Enterprise Because of the STAP protocol embedded in OmniPCX Enterprise the OmniVista 8770 directory controls the OmniPCX call handling instructing which number to call Note 1 For analog and DECT phones the user must manually pick up The click to call feature does not work with SIP phones Click to call is available from the OmniVista 8770 web client not directory administration Prefix management The Click to Call feature automatically adds the carrier s prefix for an outgoing call For a multi national company or for a heterogeneous numbering plan prefix management provides tables where all the prefixes related to the location of the caller called persons are managed Linked fields The OmniVista 8770 Directory provides an overall picture of the enterprise s organization There are links between the entries clicking on the fields Assistant or Manager triggers the pop
79. ible to access the user profile and perform multiple actions like modify associate devices and delete You can search a user by common OpenTouch and OmniPCX attribute The various search attributes are User type Salutations Last Name First Name Email address Meta profile MSAD User ID Person Deleted in MSAD Filtering criteria can be set on each attribute When they are activated the application displays a list in table format There is also option to add extra filters for more refine searches Device association can also be done after the user is selected There is an option to search an existing device and associate it The device can also be created from scratch and associated to the user Various types of devices can be associated to the users VHE8082 My IC Phone 8082 MYICPCSIP My IC PC SIP NS4008 IP Touch 4008 in SIP mode ST2022 Thomson device ST2030 Thomson device NS4018 IP Touch 4018 in SIP mode My IC Phone 8082 video My IC Phone 8002 8012 1 4 3 Batch User creation by MetaProfile To save time a group of users can be created using profiles It facilitates the creation of groups of users and enables the application of rules to these users Meta profiles simplify user creation they avoid having to tediously enter parameters one by one for each new user It facilitates creation of an OmniPCX Enterprise or OpenTouch user with only one attribute and automatic attribution of a free number 1 4 4 Import and
80. ically during the application s exchanges or static filters must be managed and all the potential dynamic IP ports opened In the second configuration it is important to reduce the number of open IP ports of a firewall when it is located between the OmniVista 8770 server and the OpenTouch s and OmniPCX Enterprise s and also between the OmniPCX Enterprise and IP devices This range of ports has been reduced ii Centralized authentication through an external Radius server The OmniVista 8770 server can become a Radius proxy which forwards all the authentication requests to a Radius server In this case the OmniVista 8770 client login passwords are authenticated by a Radius server It is possible to forward only the administrators login password to the Radius server and not the web directory users OmniVista 8770 login password policy cannot be used when the external authentication is activated Support of OmniPCX Enterprise Passive Communication Server The OmniPCX Enterprise Passive Communication Server PCS provides call handling services to a media gateway or group of media gateways resp MyIC Phones 8082 in case of unavailability of the OmniPCX Enterprise resp OpenTouch server OmniVista 8770 1 3 centralized administration makes it possible to see the solution as a single OmniPCX Enterprise Auto discovery of PCSs is performed through synchronization of nodes PCSs are automatically represented in the OmniVista 8770 1 3 configur
81. ication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent The users with the simplified management profile can only manage users hunting groups and speed dial with reduced set of attributes Through this profile a non expert can perform simple and common configuration operations allowing expertise optimization This profile can be tailored to the customer s needs managed objects attributes The profile Access to the masked information allows the addition of more information in the accounting reports telephone numbers real call costs PIN etc For further information refer to the Accounting section The administrators have access to the masked information This is a summary of the access levels to the OmniVista 8770 1 3 applications depending on the user profiles The Security application allows the management of the access levels login passwords etc The default profiles are groups declared in the security management application Each of these groups has different access rights per OmniVista 8770 application The members OmniVista administrators users of such group inherit the right of the group The securitv administrator can create a new group and allocate new application rights to get a new profile definition ifa Seure EER p _ S curit Chercher Administrateur x Dans Of Groups alaj M lu avec Nom de famille Contient MI
82. igure Network Operations page for Net SNMP system collector and figure Network operations page graph for Net SNMP system collector resource to provide users with a view of call quality properties for each of the data sets table 1 11 VoIP Metrics for OmniPCX Enterprise collectors OmniPCX device coupler or IP phone Value Units Threshold High Low Average Voice Quality of Service Yes no default Yes default 80 Average Call Duration sec Yes no default Yes default 2 sec Call minutes min Yes no default Yes no default Average R factor No No Minimum R factor No No Average MOS score Yes no default Yes default 3 5 Minimum MOS score Yes no default Yes default 2 5 Average Packet Loss Yes default 1 Yes no default Maximum Packet Loss Yes default 3 Yes no default Average Jitter ms Yes default 40 Ves no default ms Maximum Jitter ms Yes default 80 Ves no default ms Average Delay ms Yes default 100 Yes no default ms Maximum Delay ms Yes default 200 Yes no default ms 1 15 2 Analyzing VoIP performance The following sections describe several features that Performance application provides that allow you to monitor and manage the way you monitor your VoIP call quality 1 15 2 1OmniPCX and OpenTouch VolP statistic ticket collectors Performance application provides the ability to define thresholds on many of the
83. ing on the object For instance to view the different nodes of a network the network manager double clicks on the icon representing the network All the nodes are automatically displayed with their links calculating their respective place so that the views cannot be in the same place Moreover the network manager can customize the maps by changing the position of the objects or adding a customized background for example a map of the area This configuration can be saved The alarm notification with the number of alarms and their severity level are associated with each object of the map This allows the network manager to see at a glance the status of the nodes and the internal links of the networks and sub networks and the OmniVista 8770 applications and modules themselves A graphical display of the OmniPCX Enterprise and OpenTouch architecture displays the system hardware components or servers To see the alarms linked to the displayed object or start its configuration the network manager needs to right click on the object For example The network manager detects in the topology tree that there is at least one major alarm orange color 1M in an OmniPCX Enterprise node The manager double clicks on the icon or navigates in the tree to know more The architecture is displayed with the media gateway By clicking on it the manager can immediately look inside the rack of the faulty media gateway the DECT boards have one
84. ion tree a The directory schema Type of entry mapping of field between the two directories selection of uniqueness attribute The responsibility for data update In most cases the external directory provides administrative data location organization etc whereas OmniVista 8770 Directory provides the actual phone number inherited from the OmniPCX The deletion rules For instance an entry can be tagged with a validity date which if crossed can initiate deletion of the entry When the system directory is synchronized manually or automatically with each network OmniPCX OpenTouch each object is automatically updated Links between the two directories allow an automatic or manual update of the company directory entries with the system directory objects and vice versa ENT MLE 015926 EDO1 20 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent The synchronized fields in the company directory are the telephone numbers internal phone number ISDN number the cost center the entity and the first and last names Automatic creation of people in the company directory from the OmniPCX Enterprise users and aliases can be enabled or disabled While managing the OmniVista 8770 directory direct access to the user configuration alarms or accounting is available for authenticated administrators The system directory provides a directory of the networks subnetworks
85. itical Alarm Sener Alarm Serwer Quality of service 126492 1 46 40 AM ajar LDAP Sener Plug in Integrity Quality of service 12612 148 40 AM Major LDAP Server Plug insintegrity Quality of service 1286 12 1 50 16 AM Major LDAP Sener Plug in Integrity Quality of serice 4245112 1 50 16 AM Major LDAP Server Plug in Integrity Quality of service 420512 1 50 17 AM bajor LDAP Senrer Plug in Integrity Quality of service 142512 1 50 39 AM Minor Accounting iodule Cost Calculation Processing error 12042 1 45 05 AM Critical Alarm Sener Alarm Server Quality of service A S amp Sl 4 al 8 8 JI amp Sl 8 8 8 127 12 1 48 37 AM hdajor LDAP Serwer Flug in integritv Quality of serice 1 10 6 Connection For the OmniPCX Enterprise ABC network the alarms coming from all the nodes can be centralized on the main node and sent to the OmniVista 8770 1 10 7 SNMP Proxy The SNMPproxy agent is integrated and runs on the OmniVista 8770 server The SNMPproxv agent allows the supervision of OmniPCX systems OpenTouch and OmniVista 8770 components by an external hypervisor OXE 2 8 0 OpenTouch ax J as OmniVista U wperisor 8770 NA IN a a All the incidents sent by PBXs or OmniVista 8770 components are converted into SNMP V2c traps by the SNMP proxy agent and transmitted to the hypervisor according to the configuration of incident filters The SNMP proxy agent can also pro
86. lated and provided by OmniVista 8770 Performance application based on the data in the statistic ticket o Delay calculated and provided by OmniVista 8770 Performance application based on the data in the statistic ticket o Jitter calculated and provided by OmniVista 8770 Performance application based on the data in the statistic ticket o Packet Loss QoS calculated and provided by OmniVista 8770 Performance application based on the data in the statistic ticket o Delay QoS calculated and provided by OmniVista 8770 Performance application based on the data in the statistic ticket o Jitter QoS calculated and provided by OmniVista 8770 Performance application based on the data in the statistic ticket o Voice QoS which is the lowest of the Packet Loss QoS Delay QoS and Jitter QoS values calculated and provided by OmniVista 8770 Performance application based on the data in the statistic ticket o R factor calculation calculated and provided by OmniVista 8770 Performance application based on the data in the statistic ticket o MOS Score calculated and provided by OmniVista 8770 Performance application based on the data in the statistic ticket O Based on this data it is possible to create a wide variety of reports that support many different VoIP reporting needs A few examples are listed below A report that shows all statistic tickets for calls made from a given IP phone number that started within a given time range A report that
87. layed and the 5 000 most recent alarms and events are stored in the OmniVista 8770 database Filters and details allow the network manager to look for specific items in the list The administrators can manage the alarms delete an alarm clear it or acknowledge it Alarms and events lists and details can be printed in order for the network manager to archive historical data Statistics on alarms are also available in the report application When an alarm occurs a sound can be played an automated e mail can be sent or a script can be processed thus providing pro active management By right clicking on the alarm or the event the user directly launches the configuration of the corresponding object The alarms and events automatic deletion can be set up by default 45 days and 10 000 alarms and or events The combination of the OmniVista 8770 topology and the alarm application empowers the network manager to reduce troubleshooting time and be more proactive 1 10 1 Alarms and events trees The network manager can view all the alarms and events stored by the server or only part of them There is one alarm tree and one event tree dynamically updated Alarm tree The Alarm tree enables the network managers to select the alarms from the network a sub network a system Next to each item of the tree a colored dot shows the maximum severity of the alarms associated to this item In addition for OmniPCX Enterprise the alarms can
88. ler functions Web server etc delivered with the OS must not be installed For more details on hardware and software requirements and compatibility refer to the Installation Manual 1 2 2 User friendly interface The OmniVista 8770 user friendly Windows graphical user interface has a minimal learning curve which makes things easier for the network manager network topology views trees to navigate and select an item multiple windows context sensitive menus online help etc Multilingual interface The OmniVista 8770 1 3 software is delivered with the English French German Portuguese Spanish Italian Czech Polish Chinese Slovakian Korean Hungarian Croatian and Russian languages as standard Additional languages can also be added Multiple languages are supported It is also possible to translate only the reports in the customer languages to support multi lingual customer base Contextual online help and User guide are available in English German Portuguese Spanish Italian and French The Installation guide and Security Guideline are available in English and French ENT MLE 015926 EDO1 8 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent Browser and client common interface trees and tables Because the OmniVista 8770 application is available through a browser as well as a client interface a common user interface has been defined for t
89. lients such as Alcatel Lucent multimedia Attendant Console 4059 OpenTouch and OmniTouch Unified Communication systems Access through standard LDAP V3 clients 7 Synchronization with other Directories including Microsoft Active Directory Access by LDAP commands Omnivista 8770 Standard Network araa ea G Web director LDAP clients applicati ons A4059 Multimedia Console Clients Servers w Import Export or s T LDAP commands mo Omnivista 8770 Directory Server External Directories Vi Vi WISA The OmniVista 8770 directory server can be synchronized with an external LDAP server This process can be automatized thanks to a specific LDAP connector This later performs a regular automatic synchronization between two LDAP sources fields mapping selection of master fields between the two sources etc The OmniVista 8770 scheduler allows to make this synchronization regular following the specified planning The integration with the external LDAP directory can be extended in order to provide the possibility to provision users from the external directory for instance Microsoft Active Directory Refer to the User Unified management chapter for more information There is automatic database synchronization between distributed Alcatel Lucent Enterprise servers and the OmniVista 8770 directory server For example when there is an update of a cost center or a name in the company directory it automatically updates the cost center and the nam
90. ly and automatically to Directory and Accounting o Right clicking on any item in Topology leads to the configuration or to the alarms of this item Proactive tool As soon as new information is generated OmniVista 8770 1 3 sends an e mail an alarm or launches an application to notifv the appropriate person for proactive management For example the instant an alarm occurs the information can be sent via e mail to the network manager In the same way accounting and performance reports can be automatically generated in different formats MS Excel PDF HTML text files and sent via e mail to selected people A distributed administration access OmniVista 8770 integrates an embedded security agent that configures administrator s access rights Each administrator accesses the applications according to his rights from his workstation through the company s LAN WAN or through the company s intranet via a browser Several applications can be accessed simultaneously ENT MLE 015926 EDO1 6 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent 1 2 State of the art platform 1 2 1 Client server architecture OmniVista 8770 1 3 is a Client Server Windows application suite that allows multiple users to access its services simultaneously either through a java based client or through a Web browser OmniVista 8770 server and java based clients runs on Windows 20
91. mmunication Servers are counted as nodes The number of users in the network is automatically checked when the OmniVista 8770 application starts and periodically during the life of the product If the number of users exceeds the OmniVista 8770 1 3 capacity alarms are generated and it will no longer be possible to launch OmniVista 8770 clients All the users of the OmniPCX and OpenTouch network must be included for OmniVista 8770 capacity including virtual users except virtual users with analog sets and an unjustified charging COS For example it is not possible to order OmniVista 8770 1 3 for 1 000 extensions when the total number of extensions in the network is 1 500 in this case OmniVista 8770 1 3 automatically counts the number of extensions the first time it is connected but does not start when there are not enough authorized users included in the OmniVista 8770 1 3 license All OmniVista 8770 1 3 applications have the same capacity for example it is not possible to order accounting for 100 extensions and Unified management for 200 extensions the OmniVista 8770 1 3 platform would provide accounting and Unified management for 200 extensions globally There can be 30 simultaneous logins to the OmniVista 8770 1 3 Administration via a client or a web client Directory 200 000 entries can be stored in the OmniVista 8770 1 3 Directory Remark The response time may increase significantly beyond 50 simultaneous accesses to the directory
92. n and severity and stored in files directory var log ex messages secure auth log etc The SYSLOG file keeps records or logs that concern Connections who connected and at what time The Kernel and registration of the daemons used on devices Unauthorized attempts to enter the system History of system commands used Log files are dynamic and can vary widely in resource utilization To avoid congestion on the disk caused by these files an automatic mechanism rotates the log files They are compressed and renamed by this mechanism The rotational schedule is weekly and or when the file exceeds 500 Kb before compression In concept SYSLOG is a straightforward tool used to send small textual messages usually less than 1024 bytes to a logging server via UDP and or TCP In the most common configurations SYSLOG messages are sent across a network in an unencrypted clear text form but options do exist to use SSL TLS services to transport SYSLOG messages in encrypted form 1 8 Launching external applications External applications exe file or browser can be launched in a separate window from the client Access to these applications is controlled by the OmniVista 8770 security agent 1 9 Maintenance The Maintenance application provides Immediate or scheduled backup for one or for a set of OmniPCX and OpenTouch Immediate or scheduled software update for one or for a set of OmniPCX ENT MLE 015926 EDO1 33 79 Alcatel Lucen
93. n conjunction with the backup file from the nominal server The OmniVista 8770 backup file includes the entire database and folder data required to restore the service supplied by the nominal server file list of OmniPCX OpenTouch incidents call records tickets etc The passive server is configured with the same settings as the nominal server hostname IP address drives OmniVista 8770 installation setup folder database password company name etc However the passive server remains inactive Backup Recovery process If the nominal server fails the passive server is booted up and the backup files from the nominal server must be restored There is no specific restriction It is possible to deploy two redundant OmniVista 8770 servers in different sites provided each OmniVista 8770 server can connect to the OmniPCX and all OmniVista 8770 clients can connect to each OmniVista 8770 server There is no OmniPCX configuration and synchronization restriction as both servers work on the local OmniPCX configuration database and process OmniPCX data separately To ensure that matching data is in service in both the system manager performs individual administration on each server Share the list of managed OmniPCX and svnchronization options Perform the identical customization on each of the servers reports etc ENT MLE 015926 EDO1 13 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers
94. nced VxX ttisSshe m ora AM gt b New nodes displayed FI 11 24 10 AM gt 1 New nodes displayed ja Wp User go With the Devices application you can Create device types Configure devices creation update and deletion Associate one or several devices to an OpenTouch or OmniPCX Enterprise user Display SIP devices IP address Make configuration data accessible to devices for their commissioning Make software versions accessible to devices deployment packages Import export device data to or from a file CSV format Verify firmware and application information 1 5 1 Device Association and dissociation The devices can be associated to the users in few steps There is option to associate an existing device or Create and associate a new device to a user in one step A device can be e A physical SIP phone set identified by its MAC address e An OmniTouch 8600 MIC Desktop MyIC PC SIP identified by its SIP URI e An OmniTouch 8600 MIC Mobile identified by its IMEI International Mobile Equipment Identity An OpenTouch Conversation application on tablet identified by its directory number A LifeSize video device identified by its directory number Any mobile device identified by its IMEI International Mobile Equipment Identity MyIC Phone 8082 R260 video Peer to Peer My IC Phone 8002 8012 The associated devices can also be dissociated from the user There is also a list of devices which are de allocated 1 5 2
95. nformation to be presented the sort and selection criteria headers and other data This customization can be performed through OmniVista 8770 Reports Query and Design tools The Designer tool is used to create customized templates including non changing information such as headers and footers fonts and font sizes background colors page breaks table size etc The Designer is a powerful tool to customize predefined report definitions using the company s logo and fonts for example In the same way the Query tool allows definition of dynamic information to be displayed titles of each column filtering and sorting criteria operations total average etc 1 14 3 Graphical reports In addition to the table format the reporting application can display graphs like bar charts and pie charts created using the Designer Customization of the title axis name 3 D style etc Several graphs may be displayed in the same report x _ Chart Title 3 D Style Threshold ChartTitle Calls Cast level X axis No of calls Y axis Y axis 1 je Invoiced cost wo tax Legend Anchor Bottom e Calls Cost level 0 1 2 3 4 No of calls MI ihvoiced cost w o tax Previous Fok Cancel 1 14 4 Export format Reports may be exported to the following file formats TXT The exported report is displayed as a table in a text file Formulas and charts do not appear ENT MLE 015926 EDO1 61 79 Alcatel Lucent Enter
96. nths Note The trend reports are based on the past network statistics the preceding period of input is important to be of value The capacitv planning capabilitv tracks data for several factors the principle ones for network planning include LAN volume and average utilization OmniPCX and OpenTouch CPU CPU Utilization 90 1 16 Accounting and VoIP Ticket collector OmniVista 8770 provides an interface Ticket collector to export the OmniPCX and OpenTouch Accounting CDRs for an external application billing application etc The Ticket Collector SDK and documentation are available for the registered partners on the Alcatel Lucent Application Partner Program Ticket Collector license is orderable through OmniVista 8770 application in ACTIS The Ticket Collector allows the export to various files stored in a local or external directory in the PBXs format The VoIP CDR Ticket Collector feature is the same as the Ticket Collector except that instead in addition to Accounting CDRs VoIP CDRs are collected The license Ticket Collector is the same VoIP Statistics records contain various data items codec used jitter impact packet loss delay designed to identify the causes of potential problems with IP devices connected to a OmniPCX and OpenTouch that could result in a bad Quality of Service QoS The data collected can be exported to third party applications to provide Statistics records for analysis 1 17 Integrati
97. ntity Organization Project Carrier Direction CDRs Archive Restore Archiving may be automatic or manual when selecting a period of time Archiving begins automatically after one month of CDR loading The CDRs can be stored on a selected disk which can be local or external files are sorted by node and by date Archived files are restored manually CDR storage The maximum number of tickets handled per day is 500 000 with a maximum of 30 Million tickets in the OmniVista 8770 database By default the call detail records are kept in the OmniVista 8770 database for three months This parameter can be changed in respect to the maximum number of tickets supported by the MySQL database 30 Million Every night the call detail records are aggregated into the counters Days Months Year Call record files older than one month are ENT MLE 015926 EDO1 49 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent archived Archived call detail record files older than three months are deleted from the disk this period can be modified 1 12 6 Subscriptions The administrator can create customized reports including fixed costs Carriers fixed costs costs depending on the type of set the use of voice mail DDI DID and automatically generate export them e mail them etc The reports can include fixed costs and telephone costs These costs can be daily weekly or monthly costs E
98. o HSIACT Or SU Events Behind SUTerminal 0 1114113 3 10 v VoIP mbesiSubnetwork ColombesiNode Node55 12 9 99 2 00 e 8 oT M5 VoiP jil mbesiSubnetwork ColombesiNode Nodes5 12 9 99 2 00 gt BLAB TS Alain l l gt 3 GLAB TS Corinne 275 twork ColombesiNode Nodes5 b 3 Lab TS Hotel F imbesiSubnetwork Colombes Node Nodeds 12 9 99 2 00 a 8 ee i oo 538 nbesiSubnetwork ColombesiNode Node05 1 14 13 3 15 gt B nmc beta ts l eed mbesiSubnetwork ColombesiNode Nodess5 12 9 99 2 00 12 9 99 2 00 mbestSubnetwork Co ombesiNode Nodes5 1219 99 2008 In the alarm window a color is attributed to each alarm according to the severitv Five severitv levels are possible Critical Fa Major Minor VELLOW Warning BLUE 5 Indeterminate PURPLE Clear related to a former alarm that has been corrected WHITE The total number of alarms level is indicated at the bottom of the list for the item selected in the tree The maximum number of alarms stored can be configured by the manager Default 1 000 alarms The oldest alarms are automatically overwritten Events List The events list has the same user interface as the alarms list but it contains fewer items Identification number Managed object Notification time Event type In addition the detail of an event displays The reception time of the event A notification ID Information name of the machine from where the
99. of sub networks linked by trunk groups The numbering plan can be heterogeneous meaning that the phone number of a set can be different depending on the calling OmniPCX Enterprise Network Company X Sub network France Node Paris Sub network Italy 7 DT ABC Link f PT a lt a A r Leased lines Tie Moda Strasbourg ka An instance is one item inside the Alcatel Lucent OmniPCX Enterprise a set an abbreviated speed dialing number phone number 65444 for example An attribute is a parameter related to an instance that can have different values For example the attribute Cost Center ID of the instance phone 65444 has the value 255 AIT RAL NAFNAF FNNA4 nnl n TITS Alcatel Lucent An object or a class includes all the instances of this type users abbreviated speed dialing numbering etc Single operations The single operations available on manageable objects are Create with default value Create from with the same value as another instance Modify Delete Action for some instances launches an action for example move For each attribute online help is displayed dynamically 1 6 3 Import export mechanisms General principles The configuration application displays OmniPCX and OpenTouch data in a tree and grid presentation This allows the administrator to perform the export and import actions indicated below Export actions The administrator can Export
100. on into standard management platforms Standard management platforms provide solutions to manage multi vendor heterogeneous IP networks The integration of OpenTouch Suite with leading standard Network Management Platforms provides a solution to manage a Voice and Data converged Enterprise Network 1 17 1 Integration in VitalSuite performance management The Alcatel Lucent VitalSuite Performance Management software solutions centrally manages performance and predicts behavior of multi vendor IT and Internet telephony infrastructure resources services network and application based business processes at both the enterprise and service provider levels The modules include VitalNet VitalApps and VitalART VitalSuite is a richly functional performance management solution for production level enterprise applications and IP telephony services It pre empts network and application problems before users are affected and maximizes network uptime by efficiently tracking problems to their source Its breadth of functionality in particular its ability to address VoIP requirements across both the network and application in terms of availability performance and service usage and impact position VitalSuite well to provide a highly competitive approach to managing production level VoIP environments VitalNet is a multi vendor multi technology platform designed to support users throughout the network management organization By collecting granular st
101. ports provides the list of the operations made for this customer or department bv the administrators in charge The Audit application is a supervision tool used to record and manage MAO object configurations also named Operations performed on an OmniPCX Enterprise and OpenTouch OmniVista 8770 provides centralization and follow up of the recorded operations performed in the OmniPCX Enterprise network The configuration operations are recorded whatever tool is used to perform them o OmniVista 8770 o Telnet Manager o eConfig etc ii Svstem operations performed on an OmniPCX Enterprise It provides the historv of the Telnet sessions opened and the detail of the commands entered ENT MLE 015926 EDO1 31 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent Login logout operations on OmniVista 8770 clients Accesses to the OmniVista 8770 client applications such as Accounting and Reports Audit Grid and Tree Structure Summary of all the operations and detail of an operation are displayed in the audit grid Filters per node on a time range on an object on the user id if security access activated on OmniPCX Enterprise on an action etc are available for display and edition The OmniPCX Enterprise nodes are displayed in a tree by sub networks and networks right click launches directly the node configuration Statistics on Audit Information The statistics on Op
102. prise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent PDF The report is exported to a PDF file The exported report may be viewed using any standard PDF viewer The exported report graphically matches the one that appears on the screen without the vertical navigation tree HTML The report is exported to an HTML file Graphical items such as a pie chart are saved separately as PNG files The exported report may be viewed using any standard HTML browser The exported report graphically matches the one that appears on the screen without the vertical navigation tree XLS The report is exported to an Excel file The exported report may be viewed using Excel The data are inserted in a table in an Excel spreadsheet matching the one that appears on the screen without the vertical navigation tree and the graphs 1 15 Performance To achieve a level of visibility that VoIP deployments require it is necessary to monitor both audio and signaling quality performance indicators that impact call quality before during and after a VoIP deployment Analysis technology must be able to capture VoIP PBX generated performance statistics It must collect measure analyze and correlate results from IP PBX VoIP call detail records OmniVista 8770 Performance monitoring application can measure VoIP performance indicators within a network carrying VoIP traffic to baseline performance obtain real time trouble
103. rators to open several client sessions with the same login except Adminnmc account Embedded security agent Role based access control and configuration per domains is implemented on OmniVista 8770 Pre defined profiles are supplied within OmniVista 8770 The OmniVista 8770 embedded security agent provides access profiles as well as login password security policy rules and external authentication through a Radius server The user identification ID is performed through a login and a password There are access controls to the different applications with predefined and customized profiles The Configuration Accounting and Directory application provides advanced access level and domains Customized access profiles Customized access profiles can be defined for each user the administrators who have access to the Securitv application can grant a different access level for each user This access level can be different for each application i e Mr Smith has read access to the Alarm application access to his own Reports only and no access to the Configuration Predefined access profiles In addition to simplify an administrator s task predefined access levels have been created according to standard profiles These profiles are listed in the Security Management application as administration groups When a user is a member of one of such group it inherits the rights of the group ENT MLE 015926 EDO1 10 79 Alcatel Lucent Enterprise Commun
104. rmation e g three last months As soon as the CDRs are safely stored on an external device they can be deleted from the local disk A past period can be restored by time range for claims and access to more detailed information New reports can be generated on these CDRs These two features are included in OmniVista 8770 accounting for faster report generation for total reports for a long period and to store information for several years for medium and large networks Archiving the oldest CDRs frees space on the system disk resulting in better performance while detailed reports can still be generated by restoring information from the archived CDRs Cumulative counters Cumulative counters are automatically calculated by the OmniVista 8770 after CDRs are loaded There are counters on duration costs and number of calls day by day month by month and year by year for each object in the organization map sets trunks cost centers carriers directions etc Cumulative counters are used in predefined reports to allow quick generation of reports over long periods e g 12 months while deleting CDRs See the list of predefined reports based on cumulative counters in the section Predefined report definitions Customized reports may also be generated using cumulative counters information in this example a Wizard helps to generate a customized total report for each project daily f Definition Creation Wizard gg A ES 2 mjQ E
105. rnet Protocol VoIP call quality information The OmniPCX Enterprise and OpenTouch systems create a VoIP ticket at the termination of each VoIP call Data collection occurs as follows In OmniPCX Release 8 x Performance collects and analyzes these VoIP tickets once per hour via FTP In OmniPCX Release 9 0 and later VoIP tickets are generated on the fly OmniVista 8770 collects and analyzes these VoIP tickets every 5 minutes via UDP For each data analysis period OmniVista 8770 aggregates VoIP ticket data from all the VoIP calls received and produces metrics for several different OmniPCX resource types OmniPCX device OmniPCX coupler Each IP phone For example if a given OmniPCX 9 0 device handled 59 VoIP calls in a 5 minutes period those 59 calls will be aggregated to produce VoIP QoS statistics in the Performance application for that OmniPCX device If 4 of those calls were to or from a specific IP phone then those 4 calls will be aggregated to product VoIP QoS statistics for that specific IP phone This approach allows network managers to easily compare VoIP performance of different OmniPCX devices OmniPCX couplers and individual IP phones ENT MLE 015926 EDO1 67 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent The following performance metrics are provided on the Network operations page in a manner consistent with the illustration provided in f
106. rols for including or limiting what VoIP data is included in a report Sophisticated report scheduling features mechanisms to generate reports either once or on a repeated basis Access to all fields in the VoIP ticket note that Network tab analysis is limited to a certain subset of data fields contained in the VoIP tickets ART reports have access to the entire record and these fields can be displayed in report output or used to filter which VoIP tickets get included in the report Examples o OmniPCX and OpenTouch name OmniPCX and OpenTouch IP address Start time of the communication End time of the communication Rack number for the gateway coupler Gateway coupler number Equipment Type number Equipment Type name IP address of the IP phone or gateway providing the ticket IP address of the IP phone or gateway that is the callee Duration of the call Compression algorithm code RTP packets received RTP packets sent RTP packets lost Maximum round trip time Number of consecutive bad frame interpolations run Indication if the communication was encrypted Local date and time of the device that sent the ticket Number of times the ethernet driver has been restarted QMC driver problem code O 0 0 O O O Oe Or BL O CO CQ JB JO OO O O O ENT MLE 015926 EDO1 72 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent o Packet Loss Ratio calcu
107. rom release R1 0 Alcatel Lucent OmniPCX Office RCE from release 5 0 This modular platform offers a suite of management applications Unified Management and Device Management Configuration of a svstem or the global network Operations Audit Topologv and Alarms management Multi carrier consolidated Call Accounting and Tracking Performance LDAP Enterprise Directory 7 Scheduler wi Maintenance Securitv External applications All the applications can be ordered and run separately except for Scheduler and Maintenance which are always included in the application Topology which is an additional option for the Alarms Application ii Active directory integration which is an additional option for Unified User Management ii SNMP proxy which is an additional option with the Alarms Application OmniVista 8770 s client server scalable platform can handle a networked or standalone OpenTouch or OmniPCX Enterprise with up to 50 000 users on one server Up to 100 000 users and 300 nodes can be managed with distributed architecture one module per server PCS Premium Customer Support form available on the BP web site is required 1 Not available for OmniPCX Office ENT MLE 015926 EDO1 5 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent OmniVista 8770 value propositions Manage and control convergence OmniVist
108. rouped in customers lists for example customers with contract gold customers silver etc When generating a scheduled report a new option Customer schedule list is offered It allows scheduling the generation of a report for a customer s list with the options print export to a file TXT XLS PDF HTML send by e mail The report will be automatically printed or exported or sent by e mail to the customers list tailored with the customer s name address The customer s preferences for the reports format are also taken into account when present 2 5 Additional reports With the MCS Edition 18 additional predefined reports are displayed These reports are added to the existing numerous reports already delivered with OmniVista 8770 They have been added because there are relevant for alarms monitoring performance analysis and accounting reporting for MCS customers The feature Distribution to customer lists applies to these reports When the customer s name address is filled in it is displayed in the report s header 10 MCS accounting reports Cost by station 1 Cost by cost center Cost bv user group Answered calls by station 1 Non answered calls by station 1 Called numbers Direction type Call processing per week Call processing per day Call processing per hour ENT MLE 015926 EDO1 77 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations Oc
109. s If an external company or department performs network maintenance this report provides a way to analyze the quality of this service by editing statistics about the average resolution time of the alarms that occurred in the network An alarm is cleared when the administrator has cleared it in the alarm window In addition administrators can create their own reports on alarms and events by modifying existing ones or creating them from scratch Detailed reports AIT RAL NAFNAF FNNA4 Alcatel Lucent 8770 OmniPCX and OpenTouch detailed reports provides the list of Alarms for the selected system and period including Performance Alarms if activated 8770 alarm detailed report Friday January 18 2013 Fitter Notification time is Last Month 8770 server name nitic beta col Notification time Severity 8770 service name Service details Probable cause Incident type 125 1 45 12 AM Critical Alam Server Alarm Serwer Quality of service 42 6492 1 47 24 AM Major LDAP Sener Plug in Integrity Quality of service 125A 1 47 24 AM Major LDAP Server Plug in Integrity 125 12 1 51 48 AM ajr LDAP Serer Flug in lntegritv 1252 1 51 46 AM Majer LDAP Server Plug ins Integrity Quality of service Quality of serice Quality of service 125M2 151 40 AM Major LDAP Server Plug insIntegrity Duality of service 12 52 1 52 05 AM Minor Accounting Module Cost Calculation Processing error 1262 1 45 12 AM Cr
110. s to easily obtain the tools and information they need locally from any PC connected to the LAN or remotely through the company intranet Web Directory Client OmiPOX Net vork E EE mi l p pemr i l M OmniVista 8770 Server Client mar 1 With a dedicated Directorv server 6 consultations a dav including 3 requests each on average for each user AIT RAL NAFNNF Enna Ian Kiaan fl a Pakaa Maamaa Maha Alcatel Lucent Minimum hardware configuration Model Client Server Small capacity Server Large capacity Capacity users lt 5 000 gt or equal to 5 000 Processor 2 GHz 1 processor Dual Core 1 processor Quad Core 2 GHz 2 4 GHz Hard disk 40 GB 80 GB 120 GB 15000 rpm disk RAID5 RAM 2 GB 4 GB 4 GB 4 MB video memor with a Monitor resolution of 1024 x 768 16 million colors Partition NTFS for Sun LDAP server DVD drive Needed Software Client Server Server lt 5 000 gt 5 000 Windows XP Professional SP3 Windows 7 64 bits SP1 Windows 2008 R2 64 bits Windows 7 32 or 64 bits SP1 SP1 Standard Edition Microsoft Internet Explorer V9 recommended or Mozilla Firefox 12 Server compatibility combined use with other applications such as Office applications MS Word Excel etc on the same OmniVista 8770 server is possible but the server must not be used as server for other applications except an FTP server Domain control
111. shooting diagnostics and alarm on problems OmniVista 8770 Performance monitoring application provides the critical information necessary to plan for a VoIP deployment to pre empt post deployment problems and to optimize resources to maximize return on the Voice over IP network investments ROI The tool provides visibility into geographically dispersed multi technology converged OmniPCX Enterprise and OpenTouch networks It enables IT and VoIP managers to monitor analyze manage and predict OmniPCX Enterprise and OpenTouch performance from a single centralized location The OmniPCX Enterprise and OpenTouch consist of variety of components each of which produces data related to performance monitoring A Linux based processor VoIP equipments which are also referred to as couplers INT IP for 4400 racks GA GD for MG IP voice mails 4645 IP Phones which may be either software running on a PC as IP desktop softphone or a VoIP capable telephone set as 8 Series some previous generation sets are also supported as 4035 IP 4020 IP 4010 IP and IP Softphones 4980 This section will provide the following information Data collection and alarming for data available from the OmniPCX Enterprise and OpenTouch systems including o SNMP data collection of systems performance from the UC Davis MIB o Bulk data collection of VoIP statistics tickets to provide per call performance data Performance features that support analysis of VoIP performance for
112. shows the start date start time call duration caller phone number and callee phone number for all statistic tickets for calls to or from a given IP phone number where the MOS score that is below a given value A report that shows all the statistic tickets generated by a group of IP phones during a given time frame Predefined reports are Repert Definition Name Description Call Admission Control Displays the OrnniPCX Enterprise Call Admission Control CAC by IP address Ethernet Link Traffic Displays Ethernet link traffic ys the OrnniPCX Enterprise devices by IP address Displays the OmniPCX Enterprise resources by IP address m performance data for Load Disk CPU and Memory VOIP by Coupler VOIP by IP Address Displays VoIP statistics by IP address VOIP by Node Dis olP statistics by QpenTouch Messaging Displays statisties for the whole OpenToudh messaging service 1 15 4 Capacity planning To provide an aid to future planning the evolution trends can be illustrated in reports trend report on VoIP quality and Call Server performance counters The planning component also projects estimated values for the following periods The coming month The next three months ENT MLE 015926 EDO1 73 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent The next six months The next vear 12 mo
113. ss OmniVista 8770 Redundancy and Disaster Recovery Process Solutions Many customers have high requirements for reliability at system level and at application level The focus is on a Disaster Recovery Process for OmniVista 8770 1 3 application Backup solutions Automatic OmniVista 8770 1 3 database save CDRs performance counters carriers tariffs reports LDAP directories etc can be regularly and automatically saved on a directory viewable by the server CDRs automatic archive Multi Time Zones accounting Defense against database saturation there are warnings if disk usage exceeds specific thresholds Two thresholds can be set up when the disk usage exceeds the first threshold a minor alarm is generated and a major alarm is generated when the second threshold is reached There are also automatic purges of data older than a given period with filters automatic defragmentation of the ASA LDAP databases etc Mechanisms that can be proposed for disaster recovery RAIDS to secure the OmniVista 8770 1 3 Database CDRs reports onto Network Drive for example 7 UPS to secure the PC servers against power outage ENT MLE 015926 EDO1 12 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent OmniVista 8770 Redundancv The Omnivista 8770 platform can be replicated a second server can be installed in two different modes Stand bv A secon
114. ssing Filter Date is Last Two Months External PCX Incoming Incoming Direct External Incoming Incoming No answer at stati No answer Grp att External PCX Incoming Incoming No answer Grp att Recall External Incoming Recall Awg wait time 00 Awg wait time external PCX taken PCX Aband Avg wait time 00 00 05 PCX aband Example 2 Hourly report activity rate of the attendants Friday October 19 Attendant Hourly Reports Activity rate Filter Date is Last Month Hour greater than or equal to 8 00 AM and less than or equal to 8 00 PM 16 8 00 00 AM 9 00 00 AM 10 00 00 AM 11 00 00 AM 12 00 00 PM 1 00 00 PM 2 00 00 PM 3 00 00 PM 4 00 00 PM 5 00 00 PM 6 00 00 PM 7 00 00 PM BI Activity ilu 6 00 00 PM 5 22 Example 3 Hit list 10 first stations sorted by call duration incoming and outgoing AIT RAL NAFNAF FNNA FAIA klasiak Stations 1 Hit list Monday September 18 Filter none 320000 240000 160000 80000 0 o o mm pori kal IM Total traffic node traffic B2sil60 65366 85 48 02 nu12 77095 19 16 40 C3sil70 68814 16 30 24 indus 46654 11 44 18 C3sil80 65521 10 23 00 C3sil80 65427 09 33 46 cpi 43657 09 19 46 C3sil80 65615 08 50 04 C3sil70 65456 08 48 00 opi 48623 08 20 18 1 14 Reporter tool The Reporter application includes powerful tools to create modifv and delete reports and report definitions The Reporter is used for the
115. stem v Resource vn l h gt Network Operations Account Traf Global domain All groups From Sun 09 09 2012 00 00 to Fri 09 14 2012 00 00 Paris Madrid Net SNMP System 9 155 132 130 107 155 132 130 4 135 117 104 103 135 117 86 200 135 117 86 143 135 117 86 204 10 8 11 13 10 41 3 53 Performance jj jar jim un jin 000000000 e Zill Reports Performance Network Operations page for Net SNMP system collector If you select the resource name link found in the first column of the data window on the Operations page you can view a graph of the data as illustrated in the figure below for one of the Net SNMP System collector resources ENT MLE 015926 EDO1 66 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Enterprise Node99 Detail Net SNMP System Statistics N CPU Utilization T e Fej 2 5 e re 6 C A fa i a b 09 10 2012 15 00 09 11 2012 17 00 Swap In KB s Swap Out KB s 10 Sent Blocks s IO Received Blocks s mannaa AVG CPU Util smananan Peak CPU Util Polling Address 135 117 104 103 Network operations page graph for Net SNMP system collector resource 1 15 1 2OmniPCX and OpenTouch VolP statistic ticket collectors The OmniPCX Enterprise and OpenTouch VoIP Statistics tickets are a rich source of Voice over Inte
116. strator of the accounting system can see the whole Organization map with all the companies managed on a single server Administrators can create delete and modify all the reports definitions and reports for all the companies They can create customized report definitions for a company AIT RAL NAFNAF FNNA4 asian Klasbak il lane a AL i G atone Wa Alcatel Lucent They can also automatically generate and periodically send by e mail the reports to the company s accounting users 1 12 4 Multi time Zones accountin OmniVista 8770 supports the OmniPCX Enterprise multi time zones features For accounting Multi Time zones provides cost calculation according to the local time zones for a better control over telecom costs An additional field in the CDR GMT difference between system and trunk time allows billing calculation according to trunk local time This cost calculation is applied for external calls only not applied in Performance and VoIP Performance 1 12 5 Cumulative counters and archive restore The CDR ticket is always built in the caller node trunk the caller Whatever the status conversation ringing transfer an incoming or outgoing CDR is generated when one of the parties external or internal hangs up Several type of CDR can be provided for OmniPCX Enterprise Public or private outgoing through trunk file Public or private incoming through trunk Internal call call between users in the same node
117. such as Excel PDF txt and HTML This powerful and secure tool communicates with OmniPCXs and OpenTouch using standard protocols enabling large amounts of information to be processed quickly maximum number of CDRs ENT MLE 015926 EDO1 44 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent handled per day is 500 000 The maximum number of CDRs stored in the database is 30 million Any number of CDRs beyond this amount must be archived The use of passwords and partial concealment of dialed numbers ensures confidentiality Call monitoring provides supervision of Telecom expenses and can automatically send an e mail when those expenses exceed a threshold The main parts of the OmniVista 8770 accounting administration are Organization map the organization map is a tree displaving the financial organization of the companv Costs are dispatched and reports are generated along the cost centers and the organizational levels of the tree Historical information remains so that the Administrator can see the changes that occurred within the organization of the companv The accounting tree represents the past and present accounting organization of the companv Accounting management allows the administrators to manage the carriers fees to apply specific costs to ensure confidentiality Advanced features such as operators comparison and simulation provide repor
118. synchronization with telephone data from the OmniPCX Enterprise OpenTouch network and automatic updating of any part of the directory tree using other LDAP directories Automatic import export of LDIF LDAP Directory Interchange File Format files is used in this case There are many different types of directories within enterprises e mail directories Excel files proprietary directories and relational databases The LDAP protocol is a standard yet many existing directories are not fully LDAP V3 compliant or need updating LDAP V3 compliant directories with a different structure must also be adapted a free mapping tool is delivered with OmniVista 8770 to help our Business Partners carry out this synchronization An audit of the directories to synchronize is highly recommended to find out whether these directories are LDAP V3 compliant which fields will be exported to update the OmniVista 8770 directory and which fields of the OmniVista 8770 directory are of use in the existing directory Other information as e g is the names of the fields the same or not is the organization of the directories the same or not etc is also provided Audit and mapping services for directory synchronization are available in the Alcatel Lucent Professional Services catalogue Example of Alcatel Lucent Professional Services OUT of the BOX solution Microsoft Active Directory Alcatel Lucent OmniVista 8770 directory synchronization 1 3 3 Directory security
119. t Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent Tools for the OmniVista 8770 server Immediate or scheduled database backup defragmentation reboot are provided in the 8770 maintenance A minimum bandwidth between the OmniVista 8770 server and the remote systems is necessary for network maintenance operations 1 9 1 OpenTouch suite backup In the case of a major upgrade or in the case of a problem with the OmniPCX and OpenTouch this feature provides the immediate or scheduled backup of the configuration and the restoration with the latest backed up version Restoration is manual The scheduled save of a set of OmniPCX and OpenTouch of a network or a subnetwork is also available for example for a Remote Service Center During the backup the telephony system functions normally Management operations MACs are blocked during this period to avoid inconsistencies in the database 1 9 2 OmniPCX software update The OmniVista 8770 Software Update feature allows the network manager to update OmniPCX versions and patches and personnel can avoid traveling between sites In local operations an installer performs software administration locally The Software Update feature can perform remote updates By using OmniVista 8770 the update activity and reporting is centralized This feature provides the immediate or scheduled software update for One or more OmniPCX of a n
120. t of several objects Several objects of the same familv can be exported to the same file For example a user profile can be defined that includes the user set configuration the kevboard and the directorv AIT RAL NAFNAF Enna anima Klasbak il lane A IL i Ga i Wa Alcatel Lucent Import When an imported file is applied to the OmniPCX Enterprise or OpenTouch for configuration changes the following rules are used If the data already exists in the OmniPCX Enterprise or OpenTouch it is a change If the data does not exist it is a creation You cannot delete the data using import It is also possible to clearly specify in the imported file for each item which operation must be done e g create modify create or modify delete Export Export has the same rules as import Import export allow the administrator to prepare in advance a set of changes save the changes to a file without applying it to the OmniPCX Enterprise OpenTouch and re import the file at the right time for OmniPCX Enterprise or OpenTouch changes 1 6 4 Configuration security management Three predefined access levels can be assigned to the OmniVista 8770 configuration users No access Normal All see Security chapter In addition there are two specific security aspects linked to the OmniPCX Enterprise configuration Large companies with several network managers multi companv or organizations with a securitv confidentialitv policv need additional access
121. the OmniPCX Enterprise and OpenTouch data including o Network Thresholding and Alarming capabilities associated with VoIP monitoring o Network VoIP Quality Indices and Heat charts o MOS score parameter tuning o MOS score calculations Reporting on performance including o Predefined reports that include data from the OmniPCX Enterprise and OpenTouch based collectors ENT MLE 015926 EDO1 62 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent o ART reports based on OmniPCX Enterprise and OpenTouch VoIP statistic ticket data 1 15 1 Data collection Performance application can collect three major kinds of performance data from the OmniPCX Enterprise and OpenTouch 1 Platform Health SNMP based data collection is used to gather device performance statistics from the UC Davis MIB 2 VoIP QoS Bulk data collection of the VoIP statistics tickets is used to obtain per call VoIP QoS metrics These VoIP statistics tickets are generated for each VoIP call by the OmniPCX Enterprise and OpenTouch Note that these records are only generated when an end user makes a VoIP call If there are no calls being made outside of business hours for example then no VoIP QoS measurements will be collected for those periods 1 15 1 1SNMP data collection from the UCD Davis MIB In order to provide the VoIP services you need at critical load times the base processor needs to
122. tober 2013 Offers Alcatel Lucent En terprise Intra dav trunk group load analvsis 1 Extended format for the OXE user name available in the report Example 1 Call processing analvsis per dav A Wednecdzy October 9 2013 Call processing analysis by day Incoming call count Weekday H iconos call cour 1 MCS Alarm report Alarms detailed by severity and resolution date Fri Oct 19 2012 Alcatel Lucent ridav October Details for alarms by severity and date received Month notification September Severity Major Alarm Reception Acknowlegdment Resolution oe Signature Additional text type date time time of 1 sec is less tha n the threshold of 2 5 MCS reports on OmniPCX Enterprise Performance Call processing analysis per attendant group ENT MLE 015926 EDO1 78 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent Se Enterr prise Call processing analysis per week Call processing analysis per day Call processing analysis per hour Intra day trunk group load analysis Example 2 Intra day trunk group load analysis Day trunk group load analysis FA3N2 Incoming call count came 8 00 00 sa 20 11 35 9 00 00 iit 1 ea 77 39 27 10 00 00 AM 1156 122 03 48 oe 1 00 00 PM 53 34 59 3 00 00 PM 108 55 32 4 00 00 PM 1101 126 31 22 o 8 00 00 AM 10 00 00 AM
123. ts on what would have been the telephone costs with another carrier on selected directions In OmniVista 8770 different carriers fees can be set up by trunk groups 7 Monitoring tracking The option Tracking Monitoring provides a graphical view called Tracking status and a notification by e mail or alarms in case of threshold crossing In addition the accounting application provides predefined or customized reports on Monitoring or threshold crossing using cumulative counters Reporter tool The main function of the accounting application is to produce reports on telecommunication costs according to the parameters provided in accounting management and to the information provided by the OmniPCX in the CDRs generated after each call Using the Reporter the user can generate predefined or customized accounting reports The Reporter is also used to manage reports on Performance and Alarms 1 12 1 Organization map This graphical view of the financial organization includes local levels cost centers people users data terminals etc It makes it easy to find an object within the company This organizational tree is automatically updated from the OmniPCXs and OpenTouch regarding cost centers phone sets attendants trunks groups etc The organization map can also be updated from the company directory regarding people or customized by the network manager with no limit in the number of hierarchical levels Once there is a change
124. up of attendants monitoring abandoned call rate for OXE attendant groups ii Trunk group monitoring traffic on trunks exceeding R1 threshold Additional tracking reports can be created through customized reports 1 12 8 Reports The OmnivVista 8770 Report application provides Report templates and the capability to customize report templates Report generation with filter applied at the generation time A view of the generated report Once generated reports can be exported to several popular and useful formats TXT The exported report is a TEXT file with a table containing the raw data extracted from the database without Formulas or Charts Mi PDF The exported report is a PDF file which can be viewed using anv standard PDF viewer The displav of this PDF file matches exactiv the displav of the report viewer without the vertical navigation tree HTML The exported report is an HTML file which can be viewed using any standard HTML browser ENT MLE 015926 EDO1 51 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent The display of this HTML file matches the display of the report viewer Graphical items such as a pie chart are saved separately as PNG files XLS The exported report is an Excel file which can be viewed using Microsoft Excel 1 12 9 Predefined accounting report definitions OmniVista 8770 comes with a set of ready to use accounting r
125. up of the assistant manager s entry An entry may also be linked to another one via the see also field When the assistant or the manager cannot answer the caller may ask the attendant to be put through to someone in the same department OmniVista 8770 provides two icons allowing quick access to the list of people having the same assistant or manager Print out of selected entries You want to print the result of the selection you have made in the web directory ENT MLE 015926 EDO1 19 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent You want to regularly send a portion of the company directory to your department From the web directory by clicking on the icon printer OmniVista 8770 prints out the selected entries in a spreadsheet Personal address book The Personal address book provides management of personal entries persons team members customers relatives etc to authenticated users These entries cannot be seen by other users the Administrator cannot view their content only the list of people using address books The Personal address books benefit from all the advanced features of the OmniVista 8770 company directory Click to call to directly call a telephone number by clicking on it Links with the other entries see also Assistant Manager Capacitv to create a person a group a room etc The Personal
126. ure several OmniPCX Enterprise and OpenTouch in a unique session The OmniPCX Enterprise and OpenTouch are configured online to ensure consistencv and relevance of the data It allows anv combination of central and local management while accessing a continuousiv updated database The same interface is used for anv object or data to be managed The application can configure several OmniPCX Enterprise in a single session provided thev use the same software release The scoping feature allows filtering and updating the same object within a set of OmniPCX Enterprise For example an emergencv call number on the top right programmable kev of all the telephones within the OXE network can be created at once The OmniPCX Enterprise and OpenTouch configuration application is an online configuration This means that for configuration operations the OmniVista 8770 is connected to the related OmniPCX Enterprise and OpenTouch Configuration commands can be scheduled through import export This allows the advance preparation of commands to be applied later to the network It also makes it possible to import or export data directiv from anv application using a standard text file format Glossarv of the managed objects For OmniPCX Enterprise nodes A sub network is a group of nodes linked together each node has a different number The numbering plan is homogeneous in a sub network meaning that the phone number of each set is unique A network is a group
127. usly multi criteria search Example Search in the current list Q with Severity im Equal im Critical by And je Managed Object jv Equal i server 2 i And jw Reception Date jw GreaterThan jw 1m413321PM The content of the alarm window can be sorted on any field of the List date object type etc 1 10 4 Notification of alarms The user can set up profiles to launch an action such as sending an e mail or activating a script performing a specific action on the reception of selected alarms In the example below the alarms application sends an e mail to Sam Omt when there are critical alarms due to congestion in the network ENT MLE 015926 EDO1 38 79 Alcatel Lucent Enterprise Communication Solutions Chapter 12 Management Operations October 2013 Offers Alcatel Lucent tnterprise xi Add Filter Severity jw Equal jw critical jw v 4 pingevt Modify IP JAnd KA Probabl pw Equal x Congestion w Oa aa Perte T2 pamm JAL b 3700 service HS Remove l E Mail Addresses Script Sam Omt alu fi Add zbernni ot manchester com gt Modify Remove OK Cancel Apply 1 10 5 Statistics on alarms and events From the alarm grid the administrator can print or export an alarm report In addition the report application provides predefined reports on alarm management statistic resolution time action taken These reports
128. vide the status of each PBX and OmniVista 8770 it monitors and indicate any change relating to a PBX such as for example new PBX monitored PBX removed PBX name modified PBX network or subnetwork modified or incident status change AIT RAL NAFNAF FNNA4 ma l an Klasbak il lane ALI i G atone Cele Alcatel Lucent 1 10 8 Security There are 2 access levels to the alarms and events application ii The Read level allows access to the alarm list and details no change is allowed The All level allows access to everything in the alarms and events application 1 11 Topology The Topology maps display a logical view of the networks sub networks nodes OmniPCX Enterprise Office and OpenTouch and the OmniVista 8770 application as well as the logical links between OmniPCX Enterprise They are updated in real time with the alarms using severity colors Only correlated alarms alarms having a beginning and an end are used to update the topology Performance alarms are consolidated if the Performance module is activated The topology application is an option in alarms Enhanced mechanisms have been implemented such as auto discovery of the ABC links between platforms and automatic display of the sub networks and nodes existing in the configuration If a problem occurs the manager clicks on the object and accesses the faulty item It provides everything from an overall view to a close up display of the faulty board Thus the network mana
129. wing line charts provided in this report include information about OmniPCX Enterprise VoIP performance o VoIP Quality and Network Utilization Quality Provides values for VoIP Quality Indices Network Quality Indices and Network Utilization Quality Indices o VoIP MOS and Network Utilization Quality Provides values for Average MOS scores Network Quality Indices and Network Utilization Quality Indices o VoIP QoS Details and Network Utilization Provides values for Packet Loss Quality Indices Jitter Quality Indices Delay Quality Indices and Network Utilization Quality Indices o VoIP Quality Exception Leaders this provides a list of the resources with the poorest values for Packet Loss Quality Indices Jitter Quality Indices Delay Quality Indices and VoIP Quality Indices o Network Quality Exception Leaders provides a list of the resources with the poorest quality indices across the network except for those included in the VoIP Quality Exception Leaders list Ov Wr Or Or TO TO CO Reports Reports tab feature allows users to create reports that include Best Worst Performer charts Trend charts and Group Comparison charts based on the data available from the data collectors on the system These reports may be kept personal or shared within the permission scope of the user who created them The data values from the Net SNMP collectors and the OmniPCX Enterprise and OpenTouch Statistic Ticket collectors may all b
130. xample 1 With this feature the administrator can create reports including the carriers fixed costs e g monthly subscriptions and call costs Example 2 For leased sets or offices the administrator can generate a billing report including the invoiced cost carrier s call cost additional fees if required plus cost of the leased set depending on the type of set additional cost for the voice mail usage the DDI DID etc Subscriptions allow cost assignment even if the user s set was not used during a particular period it means that a subscription report can be generated and exported e mailed even if no CDRs were generated during the period The OmniVista 8770 automatically manages the assignment of telephone equipment fixed costs There is no need for the administrator to know which type of set the user has or if the set has been changed or if the user has a voice mail or not or a DDI DID Due to the automatic synchronization between the OmniVista 8770 and OmniPCX Enterprise as soon as there is a change e g the assignment of a mailbox or an Alcatel Lucent IP Touch 4068 Phone instead of a DECT OmniVista 8770 recognizes it and automatically changes the cost from then on This feature is only available for OmniPCX Enterprise Subscriptions allow telephone cost assignment with no increase in the TCO To assign costs easily the administrator creates cost profiles like invoiced costs that are stored and applied to various objects o

Alcatel-Lucent Enterprise Communication Solutions 2013

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