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The eG Getting Started Guide

1. Moreover since our example includes only one service the Services bar graph indicates the same see Figure 3 2 Clicking on a division in the bar graph will take you to a page that lists the services that are in a particular state see Figure 3 2 Feb 13 2012 15 26 251ST admin reip Osignout Monitor Configuration Services Segments Components Measures Alarms Graphs Options SERVICE LIST lt Back Components o 192 168 10 10 o 192 168 10 53 1433 o 192 168 10 59 7077 o 192 168 10 59 8080 demo_service Site Figure 3 2 Viewing the list of services in a particular state Our target environment comprises of only one service which is the demo_service site Figure 3 2 displays the demo_service site which is currently in the Normal state If you now click on the Associations button in Figure 3 2 Figure 3 3 will appear 45 Infrastructure Monitoring using eG Enterprise Feb 13 2012 15 31 541ST admin Qe Osignout SERVICE LIST 8 demo_service Site Service and User Association Services Users demo_service Oionn Figure 3 3 Viewing the user service mappings Figure 3 3 displays the complete list of services that have been configured for the environment the state of the services and the users associated with each of them Clicking on a service in Figure 3 3 will reveal the transactions that have been configured for that service Let us now take a look at the Segments bar grap
2. SNMP Communities Index components using IP address J vCenters Re discovery period 1 Hour view Add Discover Modify Discover Update Delete Configure gt HMCs View amp Add Discover O Modify Discover Delete RHEV Managers view Add Discover O Modify Discover Delete El Public Clouds lt gt AWS EC2 Cloud O view Add Discover Modify Discover Delete X Figure 2 7 Changing the general preferences for discovery 4 Click on the GENERAL sub node from the SETTINGS node in the tree structure of the START DISCOVERY page to alter the general preferences for discovering the components in the target environment From the Type of Network list box in Figure 2 7 the administrator can choose the type of network being discovered The default choice is a Local Area Network LAN wherein network delays are of the order of a few tens of milliseconds To support networks that span multiple geographic locations an administrator can change the network type to a Wide Area Network WAN in which case the network delays are of the order of seconds By default the eG manager attempts to use the Internet Control Message Protocol ICMP to figure out which hosts are available in the target environment Once the hosts that are available are detected the manager uses a simple port scanning technique to discover the components running on these hosts For security reasons some environments may not
3. T F Http E HomePage ISWebCache ISWebSites pplication Processes WebServer x x Windows Service Last Measurement Time 07 17 2010 11 33 22 Http HomePage DETAILS REMOTE CONTROL HELP B Availability 96 o baw 53 E Total response time Secs Unknown baw E TCP connection availability 9 o baw 57 M TCP connect time Secs Unknown LA S E Server response time Secs Unknown baw E Content validity 96 Unknown baw E Response code Number Unknown La 8 Figure 3 20 Measures pertaining to the Http test 56 Infrastructure Monitoring using eG Enterprise We have so far seen how a supermonitor experiences some of the distinct benefits of using eG Enterprise Let us now proceed to view what the monitor users get to see Let us take a look from user john s perspective First log out of the supermonitor account using the Signout option of the menu depicted by Figure 3 8 Next we have to login as john For this specify john as the user ID in the Login screen see Figure 2 3 The password that was given for this user in Figure 2 27 should be next specified in the Login screen After this click the AUTHENTICATE button to proceed An alarm window showing a set of alarms shows up as in Figure 3 22 It is quite evident that both these alarms pertain to the IIS web server component of the web site demo_service that has been associated with john Clicking on either of these alarms will take the u
4. Transaction Name Images Shopping Agents Alerts C Browse Catalog C Images C Data transfer C Payment Admin Home Infrastructure TRANSACTION MANAGEMENT demo_service Configure Images Pages Included gif jpeg upload Pages Included upload Transaction Name Login Shopping C Browse Catalog Images C Data transfer Payment Note Agents Alerts Users NEW TRANSACTION DETAILS Pages to be Included gif jpeg Choose an image to be associated with the transaction a gt Fona acs FS Shipping Bid Feb 13 2012 12 45 33 1st admin Hep signout E This page enables the administrator to configure a new transaction or delete an existing transaction for a web site C Static Resources C Registration Others Feb 13 2012 12 45 331ST admin Qrelp Osignout This page enables the administrator to configure a new transaction or delete an existing transaction for a web site El B El NEW TRANSACTION DETAILS Pages to be Included jsps Loginform jsp Choose an image to be associated with the transaction C Business Logic C Database Access ES Login Shipping Bid Static Resources C Registration Others Figure 2 26 All configured transactions are being displayed While mentioning the Pages to be Included ensure that the page names should be prefixed by an asterisk or a slash If not no
5. indows Service Last Measurement Lime 07 47 2010 11 33 22 E availability 96 o Mu Figure 3 19 Measures pertaining to the WindowsServices test Similarly if we look into the Web Server layer of Figure 3 20 the Http test is indicating a problem Looking at the measures reported by this test we can see that the Availability is zero Moreover the Tcp connection availability is O indicating that the Http test failed to even establish a TCP connection to the web server host possibly because the web server process was not running If you view the CURRENT ALARMS window see Figure 3 16 now you will be able to infer that eG has applied this correlation logic automatically and has accordingly assigned alarm priorities In other words since the root cause of the problem is the non availability of the WWW service the problem with the Windows Service layer has been assigned the Critical priority On the other hand since the problem with the Web Server layer is only an outcome of the problem with the Windows Service layer the eG Enterprise system has assigned the Major priority to it For more details on the measures reported by eG Enterprise tests and their interpretations click on the HELP button in the measurements section of Figure 3 19 and Figure 3 20 System G BS component 115 Web 192 168 10 59 7077 od Back SERVICES TRANSACTIONS gt TOPOLOGY gt uL2NSIS 2 Web Transactions Web Server
6. 22 Administering eG Enterprise names can be specified for a site in the monitor interface all the statistics pertaining to this web site will be reported using its site name that is specified in the Name of the site text box Note Alias names are applicable to web sites alone Therefore while configuring a service that is not a web site the Alias name s for the site text box will not appear 8 The Segment list box contains the list of fully configured segments in the target environment that contain atleast a single web or application server The site can be associated with any of these segments As our target environment consists of a single segment demo_seg select the same from this list The Independent_servers option in this list box enables the administrator to associate a site to a single web or application server that does not form a part of the component topology Note In case of services that are not web sites the Segment list list box will list all the fully configured segments in the target environment not just the segments that contain web application servers 9 The EXISTING COMPONENTS box lists the web servers that can be associated with the web site being configured Select the IIS web server 192 168 10 59 7077 and click the Add gt gt button to associate this web server with the eG monitoring application Note Unlike web sites that can be associated only with web application servers services
7. Alarms Graphs Options COMPONENT SERVER State All States V Nick Name Type All Types x Search Types V Show All Components Submit Component Type Available Components IIS Web 8 192 168 10 59 7077 TIS Microsoft SQL 4 192 168 1 Mssql 1433 Fil MSSQL Network Node Tomcat 4 192 168 10 59 8080 Figure 3 5 Viewing the list of components in a particular state The IIS web server MS SQL server the network node and the Tomcat server are the four components that are associated with our target environment Figure 3 5 displays these components and their current state which is Normal gt Below the Infrastructure Health section you will find a Measures At A Glance section that provides the min max values of critical measurements updated in real time By default using this section you can quickly find answers to the following critical performance queries a Which host across the environment is consuming the maximum CPU b Which host in the monitored infrastructure has very little free memory to its credit c Which disk partition on which host is utilized the maximum d Which is the web server that services the maximum number of requests over time e Which network interface is using up a lot of bandwidth f On which host are TCP retransmits very high g Where in the target environment is network latency the maximum h TCP
8. Enabling Service Excellence The eG Getting Started Guide eG Enterprise v5 6 Restricted Rights Legend The information contained in this document is confidential and subject to change without notice No part of this document may be reproduced or disclosed to others without the prior permission of eG Innovations Inc eG Innovations Inc makes no warranty of any kind with regard to the software and documentation including but not limited to the implied warranties of merchantability and fitness for a particular purpose Trademarks Microsoft Windows Windows NT Windows 2000 Windows 2003 and Windows 2008 are either registered trademarks or trademarks of Microsoft Corporation in United States and or other countries The names of actual companies and products mentioned herein may be the trademarks of their respective owners Copyright 2012 eG Innovations Inc All rights reserved The copyright in this document belongs to eG Innovations Inc Complying with all applicable copyright laws is the responsibility of the user Table of Contents PURPOSE sssscssssssssssscscsssscnssscssssscnssecsessescassscnssseucassscnssscueasssenesscseaessenesscneaseneaessenesecsescscaessenensscaesnenessssenesnenensssensseesesecseassncnssenensseeaseeees 1 ADMINISTERING EG ENTERPRISE scssssssssssssssnssscnsssesenssscnssscnensescasssensnseseaesscsssssucaesuenesseseasencaesseneaseseassnensseeseaseneaseneneaseneassneneeeees 2 2 1
9. This parameter appears only if the MODE is set to SNMP The default selection in the SNMPVERSION list is v1 However for this test to work you have to select SNMP v2 or v3 from this list depending upon which version of SNMP is in use in the target environment SNMPCOMMUNITY This parameter appears only if the MODE is set to SNMP Here specify the SNMP community name that the test uses to communicate with the mail server The default is public This parameter is specific to SNMP v1 and v2 only Therefore if the SNMPVERSION chosen is v3 then this parameter will not appear USERNAME This parameter appears only when v3 is selected as the SNMPVERSION SNMP version 3 SNMPv3 is an extensible SNMP Framework which supplements the SNMPv2 Framework by additionally supporting message security access control and remote SNMP configuration capabilities To extract performance statistics from the MIB using the highly secure SNMP v3 protocol the eG agent has to be configured with the required access privileges in other words the eG agent should connect to the MIB using the credentials of a user with access permissions to be MIB Therefore specify the name of such a user against the USERNAME parameter AUTHPASS Specify the password that corresponds to the above mentioned USERNAME This parameter once again appears only if the SNMPVERSION selected is v3 CONFIRM PASSWORD Confirm the AUTHPASS by retyping it here AUTHTYPE This parameter too
10. Y Critical New Html ves Yes W Critical C Enable Configuration Users ADD NEW USER Local john eese W Major W Minor jeyakarthika eginnovations com Default john czartech com bran czartech com james czartech com C Complete List C Text No No 2 Asia Calcutta Default No Yes Yes Cives Y Major Y Minor Disable Yes Yes Monitor Dashboard 2 weeks Feb 13 2012 14 10 45 IST This page enables the administrator to add a new user W No expiry Figure 2 27 Adding a new user O admin Qhelo Signout The eG manager is capable of alerting users as and when problems occur The alarms are classified into critical major and minor Enter the mail ID s to be associated with this user in the Mail ID Mobile Number text box It is to this ID s or mobile number s that the eG manager will send an alarm if an alarm situation arises Multiple mail ids or mobile numbers can be specified as a comma separated list When multiple mail IDs are specified an administrator can specify which mail address es need to be in the To field of the mail alarm and which ones should be in the Cc and Bcc fields Like email IDs mobile numbers you can associate one more custom scripts with users to the eG Enterprise system Whenever alarms are raised modified closed for a specific user the associat
11. Besides a Graph icon is available against every alarm Clicking on this icon invokes a graph of the problem measure for the default period spanning the problem date time and the current date time 1 hour Using this graph you can observe the time of day variations in the behavior of the problem measure Moreover to make diagnosis more efficient and accurate eG Enterprise embeds an optional detailed diagnostic capability With this capability the eG agents can be configured to run detailed more elaborate tests as and when specific problems are detected For example when the CPU usage of a host reaches the threshold the agent can be configured to provide more details e g the top 10 process that are consuming more CPU resources Optionally this capability can also be configured to periodically generate detailed measures regardless of the occurrence of problems If the detailed diagnostic capability is enabled for the problem measure indicated by the CURRENT ALARMS window then a special DD icon will be available against the corresponding alarm not shown in Figure 3 17 Clicking on the icon reveals detailed information pertaining to the problem condition so that you can quickly and accurately zero in on the root cause of the problem For instance if the CURRENT ALARMS window indicates excessive CPU utilization on a host then against the High CPU utilization alarm in the window you will find a magnifying glass icon in the DD colum
12. Service demo_service orle amp amp us TOMCAT MSSQL 192 1468 10 10 192 168 10 59 7077 192 168 10 59 8080 192 168 10 53 1433 Figure 3 13 The topology of the site demo_service 51 Infrastructure Monitoring using eG Enterprise To know more about the Service Dashboard and its purpose refer to the eG User Manual Click the IIS web server component in Figure 3 13 to view the layers pertaining to it Figure 3 14 displays the layers of the web server Click on the Application Processes layer The tests mapping to this layer will be displayed on the right side of the screen Click on the Processes test and the measures reported by this test appear in the bottom section The color coding indicates that there is no problem with any of the measures Select Component IIS Web 152 166 10 59 7077 Back SERVICES gt TOPOLOGY gt Application Processes Search CL JO Web Site E v ApplicationEvents Web Server TISEvents MA Processes E IISWebSrv Application Processes 1 M SystemEvents TISEvents MA WindowsProcesses 11SWebSrv Windows Service Network Operating System Processes 1IISWebSrv DETAILS REMOTE CONTROL E Processes running Number a La 8 E CPU utilization o E Memory utilization 96 0 6858 Figure 3 14 Measures pertaining to the Processes Test eG represents each component as a set of hierarchical layers The layers of a component are desig
13. 192 168 10 53 1433 External Network node 192 168 10 10 External The IIS web server 192 168 10 59 7077 Tomcat server 192 168 10 59 8080 and the MS SQL server 192 168 10 53 1433 have been externally managed by the agent deployed on the 192 168 10 63 Also the agent on 192 168 10 63 doubles as a remote agent and internally monitors the MS SQL server at 192 168 10 53 1433 The following sections describe the steps involved in configuring eG Enterprise for this target environment Illustrative examples are also provided to explain how the reader can test the functionality of eG Enterprise Administering eG Enterprise 2 2 Installing and Configuring the eG Manager 1 Verifying prerequisites Chapter 3 of the eG Installation Guide lists the prerequisites for installing the eG manager Verify these prerequisites before getting started Briefly the eG software for Windows environments requires the following gt Windows 2003 server OR Windows 2008 server OR Windows XP workstation OR Windows 7 gt Oracle database server version 10G or higher Microsoft SQL Server version 2005 2008 2012 for the eG database gt JDK 1 5 or its variants JDK 1 6 0_10 and above gt A minimum of 1 GB of disk space free gt A minimum of 2 GB RAM would be required for installing the eG manager on a 32 bit host for a 64 bit host on the other hand a minimum of 4 GB RAM would be required For Unix environments the e
14. E Server response time Secs E Content validity 96 100 baw E Response code Number E Content length KB baw 3 Figure 3 15 Measures reported by the HttpTest for an IIS web server To create a problem scenario and evaluate how eG Enterprise detects and reports the problem let us stop the IIS web server running on machine 192 168 10 59 by stopping the World Wide Web Publishing Service through the Services option in the Control Panel Wait for some time after the web server has been stopped Next move your mouse pointer over the Alarms option from the main menu bar and then select the Current Alarms option from the Alarms menu An alarm window showing the current set of alarms pops up as in Figure 3 16 It is quite evident that both these alarms pertain to the web server component of the web site demo_service However in the first case the problem is with the Windows Service layer and in the second case it is with the Web Server layer Priority alv Search by aJ E TAS ETT ESA TUS Web 192 168 10 59 7077 Service is not up Wild_vride_Wed_Publishing_Servica Windows Service Dec 31 2007 15 50 Mew IIS Web 192 168 10 59 7077 Web is unavailable HomePage Web Server Dec 31 2007 15 51 bes Figure 3 16 The eG alarm window Following conventional management practices eG Enterprise applies the color coding scheme mentioned below to indicate alarm priorities Color Priority Description Red Critical Indicates t
15. SEGMENT AND USER ASSOCIATION Segment demo_seg tone Figure 3 10 Viewing the user segment mappings Clicking on the List option from the Services menu in Figure 3 8 will once again bring up Figure 3 2 that lists the services configured in the environment their current state and the components associated with each of the service Now when you click on the demo_service Site under the Services node from the tree structure a context sensitive right panel will appear displaying the Service Dashboard Figure 3 11 reveals the Service Dashboard of the demo_service Site Gp Services Components Transactions Topology E fidemo_service Site MD 92 168 10 59 8080 192 Network 192 7 availability KPI for Service demo_service Total 5 CPU Utilization Physical Ls i eae steal memory Disk Usage M s2 168 10 53 1433 i 5 100 ae 100 MAMA Ad 100 ERR 15 82 A 1 90 52 MENA 100 MENEM AAMA 15 6207 N S 89 05 HEELEEEEI 40 66 78 GT Figure 3 11 The Service Dashboard that appears when the demo_service Site is clicked With this Service Dashboard you will be able to view the host level metrics of the components associated to the service in the Systems tab through a single shot Likewise when you click on the Components tab the application level metrics can be viewed for the associated components of the chosen service Likewise when you click on the Transactions tab page individual web transactions can be viewed
16. allow ICMP traffic through their networks An administrator can inform the eG manager of such a restriction by using the ICMP enabled option If this value is set to No the eG manager directly uses the port scanning technique for each of the hosts in the specified IP address ranges The discovered components can be represented either using IP addresses or using domain names In the latter case when it discovers a component the eG manager queries the Domain Name System to resolve an IP address to a domain name The Index components using option directs eG Enterprise to either use the IP address itself to identify a server the choice of IP Address or to use the domain name the choice of Host Name Use the Host Name option only if the target environment is configured properly to use the Domain Name System i e both name to IP address and IP address to name mappings are specified in the DNS The administrator can choose one of the two options from the Index components using list box The Re discovery period in Figure 2 7 determines the frequency with which the discovery process executes 11 Administering eG Enterprise This frequency governs how quickly the eG manager is able to discover components that may have been newly added to the target environment Note The selection from the Index components using drop down of Figure 2 7 and the Re discovery period indicated therein do not just apply to general component discover
17. an agent based manner and to monitor the less critical servers in the staging development environment in an agentless manner In the agentless monitoring approach environments are monitored from remote locations e external to the system or application that is to be monitored The main advantage of this remote monitoring approach is that it does not require an agent to be installed 14 Administering eG Enterprise on every system that is to be monitored To enable disable agentless monitoring for a component select the Yes or No options against Agentless see Figure 2 10 as the case may be This option appears only if at least one remote agent has been configured for the target environment Remote Agents are agents using which eG implements agentless monitoring If no remote agents have been configured then agent based monitoring is used by default For more information on remote agents and agentless monitoring refer to the eG User Manual Since the target Tomcat server in our example is to be monitored using the traditional agent based approach select No against Agentless By default if a host has multiple IP addresses the eG Enterprise system requires one agent license for each IP address that is managed internally Likewise if multiple nicknames are used for the same IP address a separate internal agent license is used for each unique nickname that has been specified In many large environments a single server has many IP address
18. an unrestricted view of the target environment He she can receive alarms pertaining to the whole infrastructure that has been configured by the administrative user Having completed configuring the components topology services and transactions let us proceed to add a Monitor user john and allocate specific services to him To achieve the above do the following 1 Select the Add User option from the Users menu of the eG administrative interface 1 The Users menu allows the administrator to a Add modify or delete user roles b Add anew user c Delete an existing user d Add Modify delete Domains e Change the profile for any other user f Change the password of the administrator g View the information about user subscriptions for the eG service 2 Let us add the user john and allocate the demo_service site to him For this first click the Add User option In the ADD NEW USER page see Figure 2 27 that comes up first select Monitor from the User role list box Then indicate whether the user being created is a Local user or a Domain user by selecting the relevant option from User authentication The eG administrative interface provides administrators with a wide variety of options to manage user information Be it user creation modification deletion or simply viewing user information any type of user related activity can be performed quickly and easily using the eG administrative console Some target environments however
19. appears only if v3 is selected as the SNMPVERSION From the AUTHTYPE list box choose the authentication algorithm using which SNMP v3 converts the specified USERNAME and PASSWORD into a 32 bit format to ensure security of SNMP transactions You can choose between the following options o MD5 Message Digest Algorithm o SHA Secure Hash Algorithm ENCRYPTFLAG This flag appears only when v3 is selected as the SNMPVERSION By default the eG agent does not encrypt SNMP requests Accordingly the ENCRYPTFLAG is set to NO by default To ensure that SNMP requests sent by the eG agent are encrypted select the YES option ENCRYPTTYPE If the ENCRYPTFLAG is set to YES then you will have to mention the encryption type by selecting an option from the ENCRYPTTYPE list SNMP v3 supports the following encryption types o DES Data Encryption Standard o AES Advanced Encryption Standard ENCRYPTPASSWORD Specify the encryption password here 40 Administering eG Enterprise gt CONFIRM PASSWORD Confirm the encryption password by retyping it here TIMEOUT This parameter appears only if the MODE is set to SNMP Here specify the duration in seconds within which the SNMP query executed by this test should time out in the TIMEOUT text box The default is 10 seconds HEAP ANALYSIS By default this flag is set to off This implies that the test will not provide detailed diagnosis information for memory usage by default To trigger the
20. bin start_agent 43 Infrastructure Monitoring using eG Enterprise We can now login to eG Enterprise as a supermonitor or as one of the monitor users created using the eG admin interface to view and act on the various metrics reported by the eG agents 3 2 Infrastructure Monitoring using eG Enterprise As before access the eG user interface using the URL http 192 168 10 63 7077 or if the manager is SSL enabled then use https 192 168 10 63 7077 The screen depicted by Figure 2 3 will appear Let us first look into what a supermonitor user gets to view on the monitoring front As already mentioned eG Enterprise is preconfigured with a user account named supermonitor with the default password supermonitor that can be used to login Specify this in the appropriate space provided and then click the AUTHENTICATE button An alarm window stating that there are no alarms in the environment will first appear when the supermonitor comes in for the first time Behind the ALARMS window is the MONITOR HOME page see Figure 3 1 If no alarms exist in the environment then this is the first page that will be displayed in the monitor interface Hone Zones Services Segments Components Measures Alarms Graphs Options current Status Total Measurements Critical Total Components Major IS Web Unresolved Problems Minor Microsoft SQL Network Node Average Duration Unknown Tomcat Maximum Duration Normal S
21. first page by default eG Enterprise however allows administrators to set any page they deem fit as the Monitor 32 Administering eG Enterprise 22 23 24 25 Home Page for individual users to the eG monitoring console This way every user upon logging into the eG monitor interface is enabled to view straight up the information that interests him her the most thereby saving time and minimizing the mouse clicks that may be required to navigate to that information The Monitor home page preference is typically driven by the monitoring needs of specific users and the roles assigned to them For instance a service manager who is responsible for minimizing eliminating service outages would want to know on login how all the critical services in the environment are performing currently and which services are in an abnormal state For this purpose administrators may want to set the Service List as the home page of such users To deny user john the right to acknowledge alarms set Allow alarm acknowledgement to No By acknowledging an alarm a user can indicate to other users that the issue raised by an alarm is being attended to In fact if need be the user can even propose a course of action using this interface In such a case a user with Admin or Supermonitor privileges roles can edit the acknowledgement by providing their own comments suggestions on the proposed action Typically eG Enterprise permits multiple users to si
22. 192 168 10 63 External agents PERRERA Figure 2 16 Enabling Agentless Monitoring of the MS SQL server Note Before attempting to monitor a Windows based component in an agentless manner refer to the eG User Manual for the ports to be opened and the detailed list of pre requisites to be fulfilled for enabling the remote agent to collect measurements from Perfmon counters 15 Next the interdependencies between the managed components have to be configured for eG Enterprise s correlation capabilities to function effectively For this you need to define the TOPOLOGY Before actually proceeding with configuring the topology one should understand that eG Enterprise supports two types of dependencies the Connects dependency which typically indicates flow of data e g a physical connection between a web server and a network router and the Uses dependency which refers to a logical dependency e g a web server and a web application server a web application server and a database server etc The key difference between the two forms of dependencies is that when one component Uses another problems with the latter component can actually result in problems with the former component With the Connects dependency there are no such cause effect relationships between the two components To set the topology choose the Topology option from the Infrastructure menu This results in the display of currently configured segments if any If
23. 20002 Settings General 2X Terminal Server 30004 gt Ports 2 SNMP Communities AGate Sl vCenters We AIX gt view Add Discover BlackBerry 4x Modify Discove Delete Cache Database Configure A Dome yi z CheckPoint I HM View Citrix License amp Add Discover D Modify Discove Citrix MF pa feia Citrix Provisioning Server 2 4 RHEV Managers O view Citrix XenApp 1494 2598 Add Discover Modify Discov DB2 DPF 50000 gt Delete D82 UDB 50000 gt Public Clouds J AWS EC2 Cloud DNS 53 view Add Discover Domain Controller 88 Modify Discover Delete gt Domino Mail 3 25 Figure 2 6 Changing the port preferences for discovery 3 In the target environment of Figure 2 2 the IIS web server is listening to requests on port 7077 In order to discover this web server automatically using the eG manager add the port number 7077 in the Web server text box in Figure 2 6 Click the Update button to register the changes 10 Administering eG Enterprise Feb 14 2012 12 03 38 1ST admin Qhelip signout Configuration infrastructure Agents Alerts Users Logs DISCOVERY START DISCOVERY gt gt CHANGE PREFERENCE Qs Discovery 3 40 Actions E This page enables the administrator to configure the general settings for discovery Start Discovery Stop Discovery GENERAL SETTINGS Manage Components 3 3 i Type of network LAN Settings General ICMP enabled Yes Ports
24. Acoreoate Total Components 9 Microsoft SQL es 15 2X Client Gateway 1 2X Terminal Server u 2X Publishing Agent a AIK H 2X Terminal Server HPUX AIX HPUX Figure 2 4 The admin home page Administering eG Enterprise This page enables the administrator to understand at a glance the status of the eG monitoring system The page reveals the following information gt The first section of the page provides the AGENT SUMMARY see Figure 2 4 This section displays the total number of agents that have been configured for the environment The number of agents of each type Basic and Premium that have been configured and the number of agents that are currently running not running are also indicated Clicking on a bar corresponding to Premium or Basic agents will lead you to the agent STATUS page that lists all the agents of the corresponding type and their current status Below the AGENT SUMMARY is the USER SUMMARY see Figure 2 4 This bar graph indicates the number of Expired user accounts user accounts which are Nearing Expiry i e the accounts that will expire within 7 days and Others The Others bar includes the number of users who will never expire i e users for whom the No Expiry option has been set and the number of users who are not expected to expire within the next 7 days Clicking on any of the bars in this section takes you to a page that reveals the list of users who belong to the category clicked on and d
25. Critical Total Components Major I5 Web Mi Unresolved Problems Minor icrosoft SQL Network Node Average Duration Unknown Tomcat Maximum Duration Normal Services Segments Components Measures At A Glance No events available Figure 3 6 The Event Analysis tab page 48 Infrastructure Monitoring using eG Enterprise gt The Components At A Glance section comprises of a bar graph depicting the number of components of each type that are being monitored and their respective states Clicking on a bar will take you to a page that lists the individual components of the corresponding type and their current state see Figure 3 7 Home Zones Services Segments Components Measures Alarms Graphs Options COMPONENT LIST omponents in Normal state Component Type Available Components Is Web EA 192 168 10 59 7077 Figure 3 7 Viewing the list of components of a particular type Since our target environment comprises of only four component types the Components At A Glance section see Figure 3 1 will display these types only Clicking on the IIS Web type in Figure 3 1 will reveal Figure 3 7 The menu at the top of this page permits monitor users to view the status of the monitored elements such as Zones Services Segments and individual Components see Figure 3 8 Home Zones Services Segments Components Measures Alarms Graphs Options Figur
26. E SEGMENT page click on the corresponding service name in the mapping The ADD NEW SERVICE page of that service will then appear 11 For each web site that has been configured eG Enterprise has the ability to monitor individual transactions that happen via the site To define the transactions to be monitored for the web site demo_service choose the Transactions menu option from the Services sub menu of the Infrastructure menu The screen depicted by Figure 2 23 will appear The sites that we just configured are displayed The demo_service site can be associated with three main transactions namely Upload Login and Images Let us now proceed to configure these transactions Click the Add Delete Transaction button in Figure 2 23 The screen depicted by Figure 2 25 will appear Note Transactions can be configured for web sites only Therefore Figure 2 23 will not list the services that are not websites 24 Administering eG Enterprise Feb 13 201212 41 321ST Eladmin Qtelp Configuration Home Configure Infrastructure Agents Alerts Users ADD DELETE TRANSACTION This page enables the administrator to add delete transactions LIST OF SITES AND TRANSACTIONS th demo_service Add Delete Transaction Transactions Site does not contain transactions Figure 2 23 Configuring transactions 12 In Figure 2 24 the name of the transaction upload has to be specified in the Transaction Name text box
27. ED MEASUREMENT HOST Web is Unavailable HomePage Http demo_service 192 168 10 63 Figure 3 18 Viewing the details of the first alarm Clicking the first alarm in Figure 3 16 will directly take the user to the page shown by Figure 3 19 This figure displays the measure pertaining to the WindowsServices test As is evident from the figure the Windows Service layer is in a Critical state and the Web Server layer is in the Major state Figure 3 19 zooms into the Windows Service layer and indicates that the WindowsServices test is indicating a problem From the measures it is clear that the Availability is zero The other two layers on the top are blue depicting that their states are UNKNOWN This scenario depicts eG Enterprise s single click diagnosis capability by simply clicking on the Critical priority alarm the user is directly led to the root cause of the problem The ability to prioritize between alarms and to zoom into the root cause of problems with very little customization is one of the unique features of eG Enterprise 55 Infrastructure Monitoring using eG Enterprise System 23 E component IIS Web 192 168 10 59 7077 aus Back SERYICES gt TRANSACTIONS gt TOPOLOGY gt Lay Windows Service search O PA m World_Wide_Web_Publishing_Service x Wi Ro atieal pplication Processes Y ko e y Operating System E E WindowsServices World_Wide_Web_Publishing_Service DETAILS REMOTE CONTROL HELP
28. G software requires the following gt Solaris 10 or higher or Red Hat Linux 6 0 gt JDK 1 5 or its variants JDK 1 6 0_10 and above gt Oracle database server version 10G or higher Microsoft SQL Server version 2005 2008 2012 for the eG database gt Aminimum of 1 GB of disk space free gt A minimum of 2 GB RAM would be required for installing the eG manager on a 32 bit host for a 64 bit host on the other hand a minimum of 4 GB RAM would be required In our target environment the eG manager has been installed on the Windows system 192 168 10 63 and listens on the port 7077 2 Installing and Configuring the eG manager The eG manager is the central unit that is responsible for coordinating the functioning of the agents analyzing the reports from the agents to determine whether any problems exist and for handling user requests to eG Enterprise eG Enterprise manager setup software is provided as a self extracting executable program called eGManager exe that can be installed and configured on the Windows operating systems On Solaris environments it is available as a standard Solaris package named eGmanager that can be installed using the pkgadd utility For installation on Linux systems the eG manager is provided as a tar file named eGmanager tar The installation process is driven by a shell script named iManager Administrator privileges are required to install the eG manager Before proceeding with the installation
29. HPUX Mssql 1433 Microsoft SQL Server 8203 E4A SN0631D75 15M pSeries Delete Segment SEGMENT PREVIEW Orio 8 Be q ue EE EJ NET TOMCAT 192 168 10 10 ORUNI 192 168 10 59 8080 Figure 2 19 Configuring the segment topology lr 1 MSSQL 1923885 0 53 1433 20 If you want to focus on the links emerging from or leading to a particular component in the topology all you need to do is to move your mouse pointer over that component 21 Moreover in order to help you view and analyze the configured topology better the SEGMENT PREVIEW section see Figure 2 19 provides a special toolbar comprising of a wide variety of viewing options This toolbar is also available while previewing the segment service topology in the eG monitor interface Note The special toolbar will be available only if your browser supports the Java plugin Sun JRE 1 3 x and above In case of browsers that do not support this plugin the toolbar options are still available but in the form of a shortcut menu that appears upon right clicking anywhere in the SEGMENT PREVIEW section For a detailed description of each of the buttons in the toolbar refer to the eG User Manual 20 Administering eG Enterprise Note If you want to configure a segment with components that are already a part of other segments then while creating such a segment ensure that the Use components from other segments check box in Figure 2 18 is selected This check box is des
30. IST Admin Home Configure Infrastructure Agents Alerts Users COMPONENTS MANAGE UNMANAGE this page enables the administrator to manage unmanage the discovered servers Click here for manage unmanage by systems Component type Microsoft SQL o I Show managed component types only UNMANAGED COMPONENTS 192 168 10 105 1433 192 168 10 54 1433 192 168 10 67 1433 192 168 10 74 1433 192 168 10 91 1433 MANAGED COMPONENTS 192 168 10 53 1433 Unmanage gt gt Delete Components Delete Components Update Figure 2 9 Managing Unmanaging MS SQL database servers 8 Components that are not discovered by the discovery process can be manually added to the eG Enterprise system using the Components gt Add Modify option in the Infrastructure menu Such components will be automatically managed by the eG Enterprise system Let us now add the Tomcat server 192 168 10 59 8080 in our target environment using this option Once the Add Modify option is selected Figure 2 10 appears Select Tomcat from the Component type list box and click the Add New Component see Figure 2 10 button 13 Administering eG Enterprise Feb 13 2012 10 06 01 1ST admin Qheip signout Configuration Configure infrastructure Agents Alerts Users ADD MODIFY TOMCAT COMPONENTS 1 This page enables the administrator to add a new component or modify an existing component of a chosen type Search Oo Add New Compon
31. IST OF UNCONFIGURED TESTS This page enables the administrator to view unconfigured tests List of unconfigured tests for Microsoft SQL Performance Configuration 192 168 10 53 1433 SQL Applications SQL Blocker Processes SQL Database Space SQL Database Status SQL Engine SQL Lock Waits SQL Long Running Queries SQL Network SQL Open Cursors SQL System Processes SQL Transaction Logs SQL User Processes Performance Configuration Mssql 1433 SQL Applications SQL Blocker Processes SQL Database Space SQL Database Status SQL Engine SQL Lock Waits SQL Long Running Queries SQL Network SQL Open Cursors SQL System Processes SQL Transaction Logs SQL User Processes List of unconfigured tests for Tomcat Performance Configuration 192 168 10 59 8080 Tomcat Applications Tomcat Cache Tomcat Connectors Tomcat JSPs TomcatServlets TomcatThreads Java Classes Java Server Web Access JMX Connection to JVM JVM CPU Usage JVM File Descriptors JVM Garbage Collections JVM Memory Pool Garbage Collections JVM Memory Usage JVM Threads JVM Uptime Processes List of unconfigured tests for Network Node Performance Configuration 192 168 10 10 Device Uptime Network Interfaces Figure 2 29 Tests that need to be configured This page will also appear when the Agents gt Tests gt Configure gt Specific menu sequence is followed 2 To complete the configuration of the tests pertain
32. L instance named CFS enter this as the value of the INSTANCE parameter Note If a particular instance name is provided here ensure that the PORT parameter specification is not modified gt USER If an MS SQL server 7 0 2000 is monitored then provide the name of a SQL user with the Sysadmin role While monitoring an MS SQL server 2005 2008 on the other hand provide the name of a SQL user with the CONNECT SQL VIEW ANY DATABASE and VIEW SERVER STATE roles gt PASSWORD The password associated with the above user name can be NULL Here NULL means that the user does not have any password gt CONFIRM PASSWORD Confirm the PASSWORD if any by retyping it here gt DOMAIN By default none is displayed in the DOMAIN text box If the SQL server and Windows authentication has been enabled for the server being monitored then the DOMAIN can continue to be none On the other hand if Windows only authentication has been 36 Administering eG Enterprise enabled then in the DOMAIN text box specify the Windows domain in which the managed MS SQL server exists Also in such a case the USER name and PASSWORD that you provide should be that of a user authorized to access the monitored SQL server host DATABASE The name of the database to connect to The default is master To monitor multiple databases ensure that the database names are provided as a colon separated list Alternatively you can use t
33. PONENTS box Select the IIS web server 192 168 10 59 7077 and then click the Start button at the bottom From the ALL COMPONENTS box select the Tomcat server 192 168 10 59 8080 and click the Uses gt gt button This indicates that the IIS web server uses the Tomcat server for processing the business logic components Next select 19 Administering eG Enterprise Tomcat from the Types of components list box and click the Start button From the ALL COMPONENTS list select the Microsoft SQL 192 168 10 53 1433 and click the Uses gt gt button to set the interdependency between the MS Sql server and the Tomcat server The topology has now been configured and the preview of the topology configured is available in the SEGMENT PREVIEW section see Figure 2 19 Qhelp Feb 13 2012 12 18 39157 admin O signout Configuration Home Configure Infrastructure Agents Alerts Users COMPONENTS TOPOLOGY E This page enables the administrator to configure the segment topology Type of components Tomcat EXISTING COMPONENTS Component chosen for demo_seg configuration 192 168 10 59 8080 ALL COMPONENTS 192 168 10 59 8080 192 168 10 10 Network Node 192 168 8 8 8443 RHEV Manager 2xAgent 20002 2X Publishing Agent 2xTerminal 30004 2X Terminal Server FF Use components from other segments ASSOCIATED COMPONENTS 192 168 10 53 1433 L Microsoft SQL aix_44 AIX gateway 80 2X Client Gateway HMC 443 1BM HMC Server hp
34. TARGET ENVIRONMENToooonicoconononncncnconocornininnonos 3 2 2 INSTALLING AND CONFIGURING THE EG MANAGER 4 23 ADMINISTERING EG ENTERPRISE cas oreta aiia e ASAE r EEEE TAVO ANAE FSE AEEA PAS EAEra EIA PROSPER see neva acia ET 5 2 341 Configuring COMPONENIS a narsa taa i E VER EVEEN E NEE ARA 9 2 3 2 Configuring Services weno 23 90 Adding NEW USES it Ii spe ose ieee sez vats ce E AATA SISSI iaa EE 27 2 3 4 Confieuring Tests erisia aa rE EEA ENEA EAR shaeaes EAE cbueseeestas sez savansancesn esse 34 INFRASTRUCTURE MONITORING USING EG ENTERPRISE u csccscsssssssscssssssssssscssccscsscsscssccsscsassessecsecssssscsscssessessacsassesseess 43 3 1 INSTALLING AND CONFIGURING EGA GENTS ss sss ainarra A nA aia AS iii 43 3 2 INFRASTRUCTURE MONITORING USING EG ENTERPRISE sccsssssessessessessesccscessesseesecsesseesecsesseeseesessesseeseeeseeaeeseesesaeesecsesaeeseeseeeees 44 CONCLUSIONS aneao Es E ETAST ERESSE SOEI EEE E SaN S a S e aT E OE En ES EEEa IP oOo E EESE CAAS R Sro SOEST E TERES NEEE e IS ESS 60 Table of Figures Figure 2 1 Stagesinvolved 1n deploying eG Enterprise dias 2 Figure 2 2 A target environment for deploying and testing eG Enterprise oconcociononcnncnncnninnnnconcnnonconcnn cacon con cnnon coronan canoa cancer cananea 3 Figure 2 3 The login window of eG Enterprise ssscssssscersssecesssssscesovssecesorenesscseenersscuenessscusnesssescuccuanesssescnesssescsese
35. Test 38 Figure 2 33 Configuring the Java Server Web Access test 2 38 Figure 2 34 Configuring the JVM Memory Usage test s sssesssssssesssssssesssesssessscnsssccesscssscesscuscecsrenscessesecarenscecarenssacarenscucarenesecerens 39 Figure 2 35 Configuring the Processes dai 41 Figure 2 36 Configuring the Network Interfaces test 42 Figure 3 1 The Monitor Home page eccccoincoconincnnininconenas 44 Figure 3 2 Viewing the list of services in a particular state 45 Figure 3 32 Viewing theaiser Service AAA TARA 46 Figure 3 4 Viewing the segments in a Normal state c c ccsssssessssssessesssessesssessesesesscsesessssesesscsesessesessseasssessssseseasesssesseseseaseseseeseaesegs 46 Figure 3 5 Viewing the list of components in a particular state we 47 Figure 3 6 The Event Analysis tab page oconinconiniononinconininannss 48 Figure 3 7 Viewing the list of components of a particular type 49 Figure 3 8 The Monitor Meninas SREI E SENIER TERE 49 Figure 3 9 The list of segments that have been configured for our target environment scsessssssseeseeseseeseesececstescseeneenecseateneeneasens 49 Figure 3 10 Viewing the user segment mappings ecccococonincononcnnanincnnononicnoninnonononcnnoncnnononinios 50 Figure 3 11 The Service Dashboard that appears when the demo_service Site is clicked 2290 Figure 3 12 The Transaction tab page of the Service Dashboard ocoonioninconionionnnncnss 51 Figur
36. The pages to be associated with this transaction upload should be given in the Pages to be Included text box Select an image to be associated with the current transaction from the list of options available In this case the image Data transfer has been associated with the new transaction Finally click the Add button to add this transaction Follow the same procedure to configure the Images transaction Remember to include the pages gif jpeg to the transaction and associate the Images image with it see Figure 2 25 Similarly add the Login transaction by including the page jsps Loginform jsp and associating the Login image see Figure 2 26 Feb 13 2012 12 42 461ST admin Qheip Osignout Configuration Home Configure Infrastructure Agents Alerts Users TRANSACTION MANAGEMENT demo_service This page enables the administrator to configure a new transaction or delete an existing transaction for a web site NEW TRANSACTION DETAILS Transaction Name upload Pages to be Included upload Choose an image to be associated with the transaction CShOppING EN e E Browse Catalog Shipping C WML Images Business Logic E C Static Resources C Database Access ES C Registration a Figure 2 24 Configuring the upload transaction for the site demo_service 25 Administering eG Enterprise Configure TRANSACTION MANAGEMENT demo_service Infrastructure upload Pages Included upload
37. a new segment 16 An infrastructure component can be associated with one or more segments When configuring the topology of a segment all the components not associated with any other segment are candidates for inclusion in the current segment The interconnections between the components of a segment must be configured from left to right with the left most node s representing the entry points through which users access the web services offered in the target environment 17 For a simple environment like our target environment a single segment would suffice All the dependencies within our target environment can hence be defined under this segment 18 Therefore proceed to click the Add button in Figure 2 18 above to invoke the screen depicted by Figure 2 19 For configuring our demo_seg segment first choose the Network node option from the Types of components list box The network node that we just added will appear in the EXISTING COMPONENTS box Choose the newly added network node from the available options and then click the Start button All the other managed components in the environment will appear in ALL COMPONENTS box Now select the IIS web server 192 168 10 59 7077 and click the Connects gt gt button This establishes the connection between the network node and the IIS web server 19 Next from the Types of components list box select IIS Web The IIS web servers that are managed currently by eG Enterprise appear in the EXISTING COM
38. a website list box 4 Finally click the Add button 5 Upon clicking Figure 2 22 will appear using which the newly added web site is to be configured Feb 13 2012 12 23 341ST admin Qreip Osignout Monitor Home Configure infrastructure Agents Alerts Users ADD NEW SITE Name of the site demo_service Alias name s for the site 192 168 10 59 Segment s associated NONE Segment list demo_seg COMPONENTS UNDER NEW SITE EXISTING COMPONENTS 192 168 10 59 7077 11S Web Figure 2 21 Configuring a web site 6 The Name of the site box in Figure 2 21 will display the Name of the service specified earlier in Figure 2 20 The administrator can change it if need be Note While adding a service that is not a website the Name of the site text box of Figure 2 21 will be replaced by the Name of the service text box 7 A single site can be addressed by various other names in the environment e g www abc com may also be accessed as www abc com 80 abc com us abc com 172 169 10 20 etc These names or IP address port combinations can be specified in the Alias name s for the site text box This input field is optional To ensure that all requests to a website are captured it is essential to ensure that all the alias names for a site are specified accurately The administrators can specify a maximum of six alias names each of which should be comma separated While multiple alias
39. agent click on the Add New Agent button in Figure 2 13 Then specify the IP address and nick name of the new remote agent in the space provided in Figure 2 14 Click the Update button to register the changes Feb 13 2012 10 21 561ST admin Qhieip Osignout Configure Infrastructure Agents Alerts Users REMOTE AGENT This page enables the administrator to configure view the details of a remote agent NEW REMOTE AGENT DETAILS Agent IP Address 192 168 10 63 Agent Host Nick Name 192 168 10 63 Add as External agent C Yes Figure 2 14 Configuring a remote agent 16 Administering eG Enterprise 13 Next proceed to assign the remote agent to the MS SQL server To do so first follow the Infrastructure gt Components gt Add Modify menu sequence select Microsoft SQL from the Component type list and then click on the Modify button corresponding to the managed MS SQL server 192 168 10 53 1433 see Figure 2 15 ADD MODIFY MICROSOFT SQL COMPONENTS This page enables the administrator to add a new component or modify an existing component of a chosen type Search Oo Add New Component Component type Microsoft SQL Show managed component types only 192 168 10 53 1433 Figure 2 15 Clicking on the MODIFY button to change the S SQL server s configuration 14 In the MODIFY COMPONENT DETAILS page that appears next see Figure 2 16 select the Yes option against Agentless to allow agentless
40. agent has also been deployed on the eG manager host 192 168 10 63 which is also a Windows system 2 Configuring the eG web adapter capability The eG web adapter technology tracks individual transactions performed by users of a web site in real time without the need for explicit expensive logging The web adapter forms a part of the eG agent package When the agent is configured it is enabled to communicate with the web adapter to report statistics in real time to the eG manager The web adapter must be configured for each and every web server that must be monitored by eG A user can configure the web adapter only for the web servers for which he she has permissions to administer To explicitly configure the eG web adapter capability in Solaris environments run the command opt egurkha bin setup_webadapter On Windows environments the agent modification process prompts whether monitoring should be configured for an IIS web server If the user chooses this option the web adapter is configured to monitor the IIS web server Chapter 3 of the eG Installation Guide provides more details of the web adapter 3 Starting the eG agent The next step after installing and configuring an eG agent is to start the agent To start the agent click the START button on the task bar of the Windows system From thereon select Programs gt eG Monitoring Suite gt eG Agent gt Start Agent In Unix environments this is achieved by executing the command opt egurkha
41. aneeeseren Figure 2 19 Configuring the segment topology sessscsssessecssssesersssscneesssseserssssecessesuccesscsuscessssuscucercessenececaresssecarenscecarenscecereneeeceren Figure 2 203 Adding a new Service ss ct iistsensusscesosteserenssseseeceebutece aertereabeeduseprutberesbesdacesnssteropudbetebisdenoysbsbuen Ee E E Ee Ei R s Figure 2 21 Configuring a web site Figure2 22 Site topology f demo Servi eeur nin aa A EEEREN R Figure 2 23 Contiguting transactions AMA NS Figure 2 24 Configuring the upload transaction for the site deMO_SEerV Ce s ssssessessesesseeseeseesssssttssssttrsssrtrsssrtressrtreessrrreessrresret Figure 2 25 Configuring the Images transaction for the site derm0_Service ssessssessessssssesssssssessessssesssscasenseucseenseueseeneeneeueseeaeeneseeneenees Figure 2 26 All configured transactions are being displayed STAN NES AAA IT Figure 2 28 Configuring the services segments zones components to be assigned to user john ES Figure 2 29 Tests that need to be configured sssessscsscessssssssesersssscserssssesersessscessvssececevssecucerevensenscecsrenscecarenscecarenssecarenssecereneeeserens 35 Figure 2 30 Configuring the SQL Network test sssssscsssssssssssssssssesssssecessssscessvesecesevenecusevevecscerasessenscecarenececarenecacaranecucaranenecenens 36 Figure 2 31 The VIEW window ccccconincononinnonininncnoninno 37 Figure 2 32 Configuring the SQL Database Space
42. as shown in Figure 3 12 50 Infrastructure Monitoring using eG Enterprise gt Services Components Transactions Topology E Mdemo_service Site q 1 92 168 10 59 8080 SITE demo_service WEB TRANSACTIONS Component 192 168 10 59 7077 w Requests Errors Aborts Data transmitted Avgresponse time Current requests 14 192 168 10 5 a Transactions Reqs Sec 9 ES KB Sec Secs Number MA 192 168 10 59 7077 1S2 168 10 53 1433 Last Measurement Time Feb 03 2012 07 48 46 192 168 8 25 852 Configure Transactions images ern 0 0867 v 57 1425 Yo v 0 2682 Y 0 0049 vo login vo vo Yo vo Yo vo O upload le Y 0 6037 Yo Yo wv 0 1238 Y 0 0007 Yo Timeline 3 hour FM o Hr E TA 202200 He ear Requests Reqs Sec Errors Aborts 10 N A De Qq 15 5 5 5 5 5 5 5 Time HH mm Time HH mm Time HH 1 Data transmitted KB Sec Avg response time Secs Current request 5 5 5 5 5 5 5 Time HH mm Time HH mm TimelHH r gt E E Figure 3 12 The Transaction tab page of the Service Dashboard This example demonstrates eG s capability to monitor individual web transactions in real time Click on any one of the transactions in Figure 3 12 to view the site topology as in Figure 3 13 Feb 13 2012 15 57 35 1ST admin Qhep signout Monitor Home Zones Services Segments Components Measures Alarms Graphs Options Systems Components Transactions Topology
43. being escalated the time zone settings will be derived from the user account that the alarms pertain to In other words each escalation level will NOT have a separate Time Zone the time zone setting for the user account will apply to escalated mails as well Any alerts generated by the eG manager to report an unusual situation with the eG manager itself e g database not working agent not running etc will not be affected by this Time Zone settings All such alerts will be generated in the eG manager s local time zone setting Time Zone changes made on the primary manager will be reflected on the secondary manager as well Some environments especially the ones that span geographies could have operators working in shifts for instance an MSP environment could comprise of one more user groups which might work only in the nights in order to provide help desk services to the customers in a particular 31 Administering eG Enterprise 16 17 18 19 20 21 geographic region These users naturally would want to receive email alerts of issues only during their working hours during the rest of day they may prefer to be alerted via SMS To facilitate this eG Enterprise allows you to configure shift periods for individual users Separate shift periods can be configured for receiving email alerts SMS alerts and escalation mails For instance if you want to indicate on which days and at what times a user needs to
44. ccesses to the eG Reporter module By default the audit logging capability of the eG manager is disabled Therefore the Audits menu will not be available by default Clicking on the Signout option on the right top corner of this page will allow the administrator to log out of the administrative interface Click on the Profile button to modify the profile of the current login user If you click on the Help button here a context sensitive help page providing useful information pertaining to the page that is currently open will appear If your user profile has monitoring rights then a Monitor tab will appear clicking on which will enable you to login to the eG monitoring console without having to log out of the admin interface Similarly if you have rights to generate reports then a Reporter tab will appear clicking on which will allow you to instantly switch to the eG Reporter interface if your eG license enables it By default clicking on either of these tabs will open the monitor and reporter interfaces in the currentlv open window itself If you want these consoles to open in a separate window instead click on the symbol next to the tab page name Monitor or Reporter as the case may be 2 3 1 Configuring Components In order to enable infrastructure monitoring the components in the target environment and the inter dependencies among them have to be configured This section describes the steps involved in configuring the components t
45. collection of detailed measures set this flag to On JAVA HOME This parameter appears only when the HEAP ANALYSIS flag is switched On Here provide the full path to the install directory of JDK 1 6 or higher on the application host For example c JDK1 6 0 URL Specify the URL of the managed Tomcat web server to enable the test to connect to it and extract measures from it The URL specification should be of the format http TomcatIP TomcatPort DD FREQUENCY Refers to the frequency with which detailed diagnosis measures are to be generated for this test The default is 1 1 This indicates that by default detailed measures will be generated every time this test runs and also every time the test detects a problem You can modify this frequency if you so desire Also if you intend to disable the detailed diagnosis capability for this test you can do so by specifying none against DD FREQUENCY DETAILED DIAGNOSIS To make diagnosis more efficient and accurate the eG Enterprise suite embeds an optional detailed diagnostic capability With this capability the eG agents can be configured to run detailed more elaborate tests as and when specific problems are detected To enable the detailed diagnosis capability of this test for a particular server choose the On option To disable the capability click on the Off option The option to selectively enable disable the detailed diagnosis capability will be available only if the following c
46. connections to which port are taking too long i Which host is currently not available over the network You can however change this default setting to reveal more or less i e you can add to the measure list displayed here or remove a few measures from the displayed list To achieve this do the following o Login to the eG administrative interface as admin o Go to the MONITOR SETTINGS page using the menu sequence Configure gt Monitor Settings o Click on the Measures At A Glance button in the MONITOR SETTINGS page o The resulting MEASURES AT A GLANCE CONFIGURATION page will display the default measure configurations for the Measures At A Glance section To know how to 47 Infrastructure Monitoring using eG Enterprise manipulate the controls in the page to add more measures or remove a few of the pre configured measures refer to the eG User Manual The min max values of the configured measures will then be displayed in the Measures At A Glance section The first column of the Measures At A Glance section in Figure 3 1 indicates the current state of the measure whether Normal Critical Major Minor Unknown The Measure column is where the configured measures will be displayed Similarly each of the configured tests will appear in the Test column Besides a Server column exists which displays the name of the component and the descriptor which has currently registered the maximum minimum value as the case may be for ev
47. d as HTML text whereas the Text option formats the alarm details as plain text Choose the Html option By default the No option is chosen from the Include measure details in alerts list indicating that the email alerts to a user will not include any measure details However if you want the email alerts to a user to include a time of day graph of the problem measure plotted for the last 1 hour by default then pick the Graph option from this list If you want the email alerts to a user to include the data plotted in a 1 hour measure graph then pick the Data option from this list 30 Administering eG Enterprise 13 14 15 By default this flag is set to No This implies that by default the detailed diagnosis if available of the problem measure will not be sent along with the email alerts to users If you want the email alerts to a specific user to include detailed diagnosis information as well then set the Include detailed dignosis flag to Yes This information will enable users to move closer to the root cause of the problem condition By default all alerts generated by the eG Enterprise system are based on the eG manager s time settings However in an infrastructure that spans multiple geographies users who are responsible for the proper functioning of servers in a particular geography or time zone may want to receive email alerts pertaining to those servers in their local time zone To ensure this you now have the op
48. dy mentioned we need to install and configure agents on the database server The following section briefs the steps involved in installing and configuring the eG agent 42 Infrastructure Monitoring using eG Enterprise Infrastructure Monitoring using eG Enterprise This chapter will run you through the quick steps involved in monitoring the target environment that was configured in Chapter 2 The first step towards this is to install and configure the eG agents 3 1 Installing and Configuring eG Agents 1 Installing and Configuring an eG agent Agents are software components deployed at various points in the IT infrastructure system Like the eG manager software the eG agent setup software is provided as a self extracting executable program called eGAgent exe that can be installed and configured on the Windows environment The eG agent software comes as a standard package called eGagent for a Solaris environment and for Linux AIX and Free BSD environments it is given as a tar file called eGagent tar The eG agent software for HP UX is provided as a depot file by name eGAgent depot Installation of the eG agent requires administrator privileges of the local machine Please look at Chapter 2 and 3 of the eG Installation Guide for an elaborate explanation on the steps involved in installing the eG agent In the target environment agents are deployed on 192 168 10 59 and 192 168 10 53 both of which are Windows systems A default external
49. e 3 13 The topology of the site dem0_service s ssecsessssscsersssessessesssssesesesseeuscucnesassucsscssenscucsesecussucsecussussessecsssussessssussessseneneaseneenes 51 Figure 3 14 Measures pertaining to the Processes Test s sssssssecssscssrssssesssnssorssosssesenseesososrsssseonstossonnes Srii n Ei ARE S riia Ei 52 Figure 3 15 Measures reported by the HttpTest for an IIS web server 033 Figure 3 16 The eG alarm window Peki Figure 3 17 Contents of the Alarm window 54 Figure 3 18 Viewing the details of the first alarm s scssssscesssssssessessssscsesssssccersssuecessvenecucevevesscussecsrenscecerenscecarenssecarenseucareneesserens 55 Figure 3 19 Measures pertaining to the WindowsServices test csscssesssessessssssesesessesesessesssesscsesssscseseesesessseesssesessssssesssassasesnseseaeaegs 56 Figure 3 20 Measures pertaining to the Http test 0000 wee 56 Figure 3 21 Alarms pertaining to user john 57 Figure 3 22 Services associated A irei eR E E E OA RRA A N oe 57 Figure 3 23 A message indicating that no segments have been assigned to user john ccconconicnonccnnoninnnnconioninnon con con cacon cnn canon coronarias 58 Figure 3 24 Alarm window displaying no alarms Figure 3 25 Measures reported by the WebServerTest ccccscssssssessesssessesessssesssessssesesscsesesscsessssesnssesesesesnesssesessesssesssseseasesnsesneaesegs 59 Purpose Purpose The purpose of this document is to q
50. e 3 8 The Monitor menu Selecting the List option from the Zones menu displays the complete list of zones that have been configured in an environment and the state of each zone Since our target environment does not consist of any zone let us proceed to the Segments menu option Clicking on the Segments menu in Figure 3 8 will reveal a list of segments that have been configured for the target environment their current state and the components associated with each of the segment see Figure 3 9 Feb 13 2012 15 32 41 1ST admin telp Qsignout Monitor Home Zones Services Segments Components Measures Alarms Graphs Options SEGMENT LIST Search Associated Components 192 168 10 10 192 168 10 53 1433 192 168 10 59 7077 192 168 10 59 8080 demo_seg Figure 3 9 The list of segments that have been configured for our target environment Note that Figure 3 9 displays the only segment configured for our target environment demo_seg its current state which is Normal and the components associated with the configured segment Clicking on the Associations button in Figure 3 9 will reveal Figure 3 10 which displays all the fully configured segments in the target environment their current state and the user associated with each of the segments 49 Infrastructure Monitoring using eG Enterprise Home Zones Services Segments Components Measures Alarms Graphs Options
51. e EgPerfTest jsp file resides in the EGURI text box in the following format http lt Ipaddress portNo directory name gt Once the location is specified commit the changes by clicking on the Update button in Figure 2 33 9 Then proceed to configure the JVM Memory Usage test for the Tomcat server being monitored Figure 2 34 depicts the parameters of this test JVM Memory Usage parameters to be configured for 192 168 10 59 8080 Tomcat 192 168 10 59 TEST PERIOD 5 mins HOST 192 168 10 PORT 8080 TIMEOUT 10 MODE JMX REMOTE PORT 70 JNDI NAME jmxrmi USER tomcat PASSWORD ILLL CONFIRM PASSWORD 4 TOD HEAP ANALYSIS Coves No DD FREQUENCY DETAILED DIAGNOSIS Figure 2 34 Configuring the JVM Memory Usage test 10 In Figure 2 34 specify the following TESTPERIOD How often should the test be executed gt gt HOST The host for which the test is to be configured gt PORT Mon The port number on which the Tomcat server listens gt MODE This test can extract metrics from the Java application using either of the following mechanisms o Using SNMP based access to the Java runtime MIB statistics o By contacting the Java runtime JRE of the application via JMX gt To configure the test to use SNMP select the SNMP option On the other hand choose the JMX option to configure the test to use JMX instead By default the JMX option is chosen here gt JMX REMOTE PORT This parameter appers o
52. e been assigned to user john Thus the supermonitor obtained an unrestricted view of the whole environment whereas the monitor user s views have been customized to the sites segments that have been allocated to them We have taken a look at a problem scenario that was caused by stopping the IIS web server Restart the IIS web server Wait for a few minutes for the eG agent to detect this change in status This time depends on the frequency of the tests and the alarm policy Login as supermonitor once again and choose Currrent Alarms from the Alarms menu The alarm window shows that there are no alarms in the environment see Figure 3 24 Filter by Priority Priority Search by No alarms found Figure 3 24 Alarm window displaying no alarms 58 Infrastructure Monitoring using eG Enterprise The discussion above has illustrated eG Enterprise s capability to detect and report the root cause of problems that happen and how it is able to inform users and update itself as and when problems are fixed Finally to illustrate eG Enterprise s web adapter capability use a load generation tool such as the public domain httperf tool or Microsoft s Web stress test tool For example using the Attperf tool execute the command httperf server 192 168 10 59 port 7077 uri index htm num conns 1000000 rate 20 This command results in requests being generated to the demo IIS web serve
53. e take care of the following aspects a If the host name is provided when installing the manager use this name and not the IP address for accessing the user interface via the web browser If the host name is provided make sure that forward and reverse lookups for this name are enabled via the DNS service in the target environment 2 The eG login window appears see Figure 2 3 eG Enterprise comes with a predefined administrator account with login name admin and password admin Specify the same in the respective text boxes in Figure 2 3 and click the AUTHENTICATE button to proceed Administering eG Enterprise e Enabling Service Excellence AUTHENTICATE Forgot Password Copyright 2012 eG Innovations Inc All Rights Reserved Powered by eG Enterprise Figure 2 3 The login window of eG Enterprise 3 Upon successful login the ADMIN HOME page will appear Feb 13 2012 09 50 06 1st Eladmin Qheip signout Admin Infrastructure Users Total Monitors Premium Monitors Premium Agents Basic Agents Agentless Premium Premium Agents Running Not running Basic Monitors Basic Agents Agentless Basic Monitored Targets 9 Applications 7 Network Devices 0 No users configured License is valid for 39 more day s lt lt Click here to get the license details gt gt UNCONFIGURED TESTS _ COMPONENTS AT A GLANCE AAA aai ai Total Unconfigured Tests 30 B Performance Configuration individual
54. ed custom script will automatically execute so that the details of the alarms are routed to third party customer relationship management systems or TT systems and trouble tickets automatically 29 Administering eG Enterprise 10 11 12 created or closed as the case may be for the corresponding user The custom scripts thus provide a mechanism by means of which eG alerts are integrated into CRM TT systems These custom scripts can be configured in addition to or instead of email SMS alerts To associate the command that executes the custom script with a specific user s profile specify the command in the Command to be executed for alerts text box of Figure 2 27 Note The Command to be executed for alerts text box will appear only if the Enable Command Execution flag in the COMMAND EXECUTION section of the MANAGER SETTINGS page Configure gt Manager Settings is set to Yes The eG Enterprise system can also be configured to automatically escalate persistent problems to the next managerial level so that the higher authority can initiate immediate action When a user who receives an email SMS alert of an issue is unable to resolve the reported issue for a pre configured period of time then the eG Enterprise system immediately forwards the email SMS alert to a comma separated list of mail IDs mobile numbers specified against the Level 1 field in the Escalation mail ID Mobile Number section see Figure 2 27 You can if yo
55. eeseneeseeeeseeeenes 13 Changing preferences vesical eddie 9 Configuring the segment topology ccocninninininnnnnonnnnnnnincnonncnnan 18 Discovering Components ed Managing Components Configuring Tests oonicnicinnnnnnnnnnnninocicncnnnnnos 34 Configuring the Java Server Web AccessTeSt cece 38 Configuring the Network Interfaces Test eteeeeeeeeeeeees 42 Configuring the ProcessTest y Configuring the SQL Database SpaceTOSt ooonicicicicncnononicincncnncnnonos 38 Configuring the SQL Network TeSt oooccicininonnonnnionnnncncanncncnccananonos 35 Configuring Web sites Configuring transactions Infrastructure Monitoring using the eG Suite IIS 44 Demonstrating eG s graphing capabilities 39 Illustrating eG s web adapter capability 09 User jolin s A WA dc e 57 Installing and Configuring eG Agents Configuring the eG web adapter capability eee 43 Steps for deploying the eG Suite Administration a eee ie erie ee eek wes 2 Installation and Configuration 2 Monitoring 2 Steps for Installing and Configuring eG Agents c mcccicicininonnnnoninincncnos 43 Installing and Configuring an eG agent ee eeeeeeeeees 43 Starting the eGsagent 2 sssce ces ata 43 Steps for installing and configuring the eG Manager Installing and Configuring the eG manager oo eects 4 Starting the eG manager oe 4 Verifying prerequisites 4 Steps for installing and configuring the eG Ma
56. elected by default indicating that by default the EXISTING COMPONENTS and ALL COMPONENTS lists in Figure 2 18 display only those components that are not part of any other segment By selecting the check box you can make sure that components that belong to other segments are also available for inclusion in the new segment 2 3 2 Configuring Services The topology configured deals only with the flow of data across servers and not with services The next step in administering eG Enterprise is to configure services The different components working together deliver services to end users The eG manager allows users to add one or more services for monitoring A service can comprise just one or more independent components offering an end user service e g a web service offered by a web server Alternatively a service can be a number of components working in conjunction For example a mobile payment service could involve a user accessing the service via an SMS gateway which in turn hands of the request to a middleware application server The application server could use a database for data storage verification and rely on an external payment gateway The collection of components and their interdependencies constitutes a service Different business processes of an organization could be represented as a service Note that a single segment topology can support multiple services and a single service may involve a subset of the components in a segme
57. ent Component type Tomcat dl I Show managed component types only There is no component available Figure 2 10 Selecting the type of component to add 9 In the NEW COMPONENT DETAILS page that appears next provide the IP of the Tomcat server in the Host IP text box Then specify a valid Host name for the Tomcat server Here an administrator has the option of specifying a Nick name instead of the host name A nick name is a logical name that is associated with the host being monitored This nick name should be the same as that provided while installing the agent on the host Figure 2 11 will also display the default Port number of the Tomcat server which is 8080 Feb 13 2012 10 06 521stT admin Qheip signout Admin i Configuration Home Configure infrastructure Agents Alerts Users COMPONENTS This page enables the administrator to provide the details of a new component NEW COMPONENT DETAILS Component type Tomcat Host IP Name 192 168 10 59 Nick name 192 168 10 59 Port number B080 Agentless Coves No Internal agent assignment Auto C Manual External agents 192 168 10 63 Figure 2 11 Adding a Tomcat server When adding any new application system for monitoring administrators have a choice of whether to use agent based or agentless monitoring for the application or system under consideration For instance an administrator can choose to monitor the most critical servers in
58. ervices Segments Components NETA Event Analysis Measure 4 Test Server Value M Max Netvork bandwidth usage Netvork Interfaces 192 168 10 10 BayStack_ _module_2 _port_ 19 0 56 M Max Netvork latency avg Netvork 192 168 10 10 192 168 10 20 0 01 Secs B Min Network availability Netvork 192 168 10 59 192 J68 10 20 100 Figure 3 1 The Monitor Home page This page quickly updates the monitor user with the health of the entire monitored environment The page reveals the following information gt The first section is the Current Status section that reveals at a glance the status of the measurements reported to the eG manager Besides displaying the total number of monitored components and the number of performance metrics collected by the eG agents from these components this section also reveals the percentage of total measurements that are in the critical major minor normal and unknown states Using this information an accurate assessment of the overall infrastructure performance can be made see Figure 3 1 You can click on any of the states in the Current Status section to view the current alarms of the corresponding priority gt Next to the Current Status section is the Infrastructure Health section This section takes the help of a bar graph to clearly indicate the number of zones services segments and components that are in the Critical Major Minor Normal and or Unknown states The table below
59. ery chosen measure Finally the current value of the measures for the displayed components will be displayed in the Value column Using the information provided by the Measures At A Glance section administrators can receive instant status updates on sensitive performance parameters and can also accurately determine at a glance the component on which the parameter is currently experiencing issues if any thereby simplifying problem identification Clicking on the contents of any cell in this section will lead you to the layer model of the corresponding component Optionally you can even switch off the Measures At A Glance section To do so you will have to set the Compute top metrics parameter in the MEASURES AT A GLANCE CONFIGURATION page of the eG administrative interface to No By default this parameter is set to Yes indicating that by default the monitor home page will contain the maximum minimum computations for measures i e the Measures At A Glance section When it is set to no the Measures At A Glance tab is hidden from the home page and the Event Analysis tab alone appears The Event Analysis tab page when clicked lists the top 5 layers that were most affected by performance issues Since there are no performance issues in our target environment the Event Analysis tab indicates that no events are currently available Monitor El s Segments Components Measures Aleems Graphs Options Total Measurements
60. es each with different nicknames The agent per system capability is intended to optimize the internal agent license usage in such large infrastructures If this capability is enabled by the eG license the administrator has the option of overriding the default eG agent licensing policy By doing so the administrator can ensure that a single agent license is sufficient to manage all the IP addresses and applications executing on a host The Internal agent assignment field in the NEW COMPONENT DETAILS page of the eG administrative interface allows you to override the default agent licensing policy By default the Auto option against the Internal agent assignment field will be selected This indicates that by default eG maps every configured IP nick name with a separate internal agent To manually define the IP internal agent association select the Manual option For the Tomcat server in our example let us go with the default selection Auto Note The Internal agent assignment field will appear only if the following conditions are fulfilled gt The eG license enables the Agent per system flag gt The Agentless flag in Figure 2 11 is set to No In other words users will not have the option of mapping an IP to an internal agent if agentless monitoring is enabled Finally associate one or more External agents with the component In the target environment in our example 192 168 10 63 is the agent that will externally monitor the Tomcat ser
61. exe see Figure 2 35 In addition to the PROCESS parameter a CORRECT flag is also available see Figure 2 35 eG Enterprise provides ready to use scripts to correct the most common problems with the ProcessTest and WinServiceTest By default this capability will be set to No Let us not enable this capability for our example Therefore click on the Update button in Figure 2 35 to save the changes Finally proceed to configure the Network Interfaces test of the network node 192 168 10 10 NULL see Figure 2 36 Network Interfaces parameters to be configured for 192 168 10 10 Network Node 192 168 10 10 TEST PERIOD S mins HOST 192 168 10 10 SNMPPORT TIMEOUT SNMPVERSION SNMPCOMMUNITY public USEEXTENSION Coves No USEALIAS s Yes C No DISCOVERBYSTATE e Yes No ONLYUP S s No SHOW ALIAS AND INTERFACE NAME C Yes No EXCLUDE NullO NuO FULLDUPLEX DD FREQUENCY SHOWDETAILS DETAILED DIAGNOSIS Figure 2 36 Configuring the Network Interfaces test 16 In Figure 2 36 the SNMPCOMMUNITY string for the network node has to be provided The default 17 value for the SNMP community string is public However the value specific to the user environment has to be provided After specifying the string click the Update button to register the changes With that we have completed configuring our target environment Using the Signout option log out of the administrative interface As alrea
62. explains the color coding scheme adopted by eG for indicating the states of the components 44 Infrastructure Monitoring using eG Enterprise Home Zones Services El Bdemo_service Site Color State Red Critical Orange Major Pink Minor Green Normal Blue Unknown Large infrastructures spanning geographies can pose quite a monitoring challenge owing to the number of components involved and their wide distribution Administrators of such infrastructures might therefore prefer to monitor the infrastructure by viewing it as smaller more manageable business units In eG parlance these business units are termed ZONES A zone can typically comprise of individual components segments services and or other zones that require monitoring For example in the case of an infrastructure that is spread across the UK USA and Singapore a zone named USA can be created consisting of all the components segments and services that are operating in the US branch alone The USA zone can further contain an East coast zone and a West coast zone to represent infrastructure and services being supported on the two coasts of the US If one more zones have been configured in an environment then the Infrastructure Health section will display a Zones bar graph representing the number of zones and their state However as no zones have been configured for our example the Zones bar graph is not available in Figure 3 2
63. h in Figure 3 1 This indicates that our infrastructure consists of only one fully configured statement which is currently in good health To know which segment this is click on the Segments bar graph Figure 3 4 then appears clearly indicating that demo_seg that we had previously configured is the segment that is in a Normal state Feb 13 2012 15 32 411ST Gladmin telp signout Monitor Home Zones Services Segments Components Measures Alarms Graphs Options SEGMENT LIST Search Associated Components 192 168 10 10 192 168 10 53 1433 192 168 10 59 7077 192 168 10 59 8080 Figure 3 4 Viewing the segments in a Normal state In the same way the Components bar graph reveals the number and current status of the components managed in the target environment According to Figure 3 1 our example consists of 4 components all in the Normal state of activity Typically to view the list of components of a particular state you will have to click on that division of the Components bar graph that corresponds to that state Since all the monitored components in our example are in the Normal state currently simply click on the Components bar graph Figure 3 5 will then appear listing the normal components 46 Infrastructure Monitoring using eG Enterprise Feb 13 2012 15 39 1515T Eladmin Qheip Qsignout Monitor Configuration Home Zones Services Segments Components Measures
64. he MAIL SMS SETTINGS page allows the administrator to configure multiple Mail sender IDs normally one each for every customer in case of an MSP environment Moreover while creating a new user the administrator can select one of these configured sender IDs from the Mail sender list and assign it to the new user so that all email alerts received by the user are generated by the chosen ID only Also note that the Admin mail ID specified in the MAIL SMS SETTINGS page will also be added to the Mail sender list in this page and will be the default selection For the purpose of our example let us proceed with the default selection 28 Administering eG Enterprise Home ADD USER Configure Infrastructure Agents User role User authentication User ID Password Retype password Expiry date Alarms by mail SMS Mail Sender Mail ID Mobile number Command to be executed for alerts Escalation mail ID Mobile number Level 1 Level 2 Type of notification Message mode Include measure details in mail alerts Include detailed diagnosis in mail alerts Time Zone Email alerts only during shift periods Execute alerts only during shift periods SMS alerts only during shift periods Escalation alerts only during shift periods Alarm display Remote control Allow alarm deletion Allow alarm acknowledgement Monitor home page Maximum timeline for reports Alerts Monitor x Domain
65. he existence of a critical issue that requires immediate attention Orange Major Indicates the existence of an issue that could cause serious consequences if not looked into soon Pink Minor Indicates the existence of a low priority issue Proactive alerts fall in this category 53 Infrastructure Monitoring using eG Enterprise Accordingly Figure 3 17 indicates that the eG manager has determined that the critical priority alarm pertains to the Windows Service layer Thus by correlating across the different layers pertaining to the IIS Web component the eG manager has zoomed in to the root cause of the problem indicating that the failure of the World Wide Publishing Service is causing a problem Figure 3 17 below shows how to interpret the contents of the alarm window Associated with an alarm is the IP address hostname of the target component the TCP port number of the component the layer in the protocol stack that is causing the problem and the date and time when the problem started Show Alarms v Filter by Priority Priority All y Search by Ty IIS Web 192 168 10 59 7077 Web is unavaflable HomePage Web Server Dec 21 2007 15 51 Wm Elements of the First Alarm IIS Web Component type 192 168 10 59 IP address 7077 Port number Windows Service The Problem layer Dec 31 2007 15 50 The Date and time of the problem Figure 3 17 Contents of the Alarm window
66. he semi colon as the separator for the database names QUERY The select query to execute The default is select from master dbo spt_monitor Figure 2 30 displays a VIEW button next to the QUERY text box Clicking on this button will open a pop up window see Figure 2 31 that will enable you to view the complete query and to make changes to it if required easily Changes so made can be effected by clicking on the APPLY button in Figure 2 31 If the target MS SQL database server is installed as case sensitive then the value of query parameter must be case sensitive If multiple databases are specified in the DATABASE text box then you will have to provide multiple queries here separated by a semi colon for eg select from master dbo spt_monitor select from alarm Every DATABASE being monitored should have a corresponding QUERY specification ISNTLMV2 In some Windows networks NTLM NT LAN Manager may be enabled NTLM is a suite of Microsoft security protocols that provides authentication integrity and confidentiality to users NTLM version 2 NTLMv2 was concocted to address the security issues present in NTLM By default the ISNTLMV2 flag is set to No indicating that NTLMv2 is not enabled by default on the target Microsoft SQL host Set this flag to Yes if NTLMv2 is enabled on the target host gt Data Entry window Windows Internet Explorer 192 168 8 192 gt SELECT FROM master dbo spt_monitor Fig
67. ing to the MS SQL server choose one of the Sql server tests say the SQL Network test from Figure 2 29 by clicking on that This action will take you to the page shown in Figure 2 30 When changing the configuration for specific servers a beside the text box corresponding to the parameter signifies that these values have to be manually configured by the user The parameter values that require to be configured will typically be prefixed with a or contain a series of 35 Administering eG Enterprise SQL Network parameters to be configured for 192 168 10 53 1433 Microsoft SQL 192 168 10 53 TEST PERIOD HOST PORT INSTANCE default sa soessesos CONFIRM PASSWORD o eeeeceeee SSL DOMAIN ISNTLMV2 DATABASE master QUERY SELECT FROM maste View ISPASSIVE C Yes No APPLY TO OTHER COMPONENTS i E Figure 2 30 Configuring the SQL Network test 3 The parameters of the SQL Network test are gt TEST PERIOD How often should the test be executed gt HOST The IP address of the Ms Sql server gt PORT The port number through which the MS SQL server communicates The default port is 1433 gt SSL If the MS SQL server being monitored is an SSL enabled server then set the SSL flag to Yes If not then set the SSL flag to No gt INSTANCE In this text box enter the name of a specific MS SQL instance that is to be monitored The default value of this parameter is default To monitor an MS SQ
68. inistrator to do the following O O Configure thresholds which govern state changes Define the alarm policies based on which the eG Enterprise system will generate alarms Add modify delete maintenance policies which when defined can suppress the alarms pertaining to specific hosts components for configured time periods Configure the mail server for generating alarms Configure SNMP traps using which eG Enterprise can integrate with third party network management systems eg HP OpenView that might pre exist in a target environment gt Users This menu enables the administrator to do the following O o Create and manage the users to the eG system Configure user roles for the created users Configure domain settings for the users View the users who are currently logged in to the eG system the details of the user the services assigned to the particular user and the expiry of the user Administering eG Enterprise gt Audits eG Enterprise can be optionally configured to log every user action performed on the eG user interface Using the Audits menu a variety of reports can then be generated based on the details logged so as to enable the administrator to audit the following o User logins to the eG Enterprise system o Failed login attempts to the eG Enterprise system o Configuration changes effected by users to the eG administrative interface o User activities with respect to the eG monitoring console o User a
69. isplays the components segments and services if any that have been associated with each of the users Users are yet to be created for our target environment Therefore this again will not provide a summary For each component i e network device or application being monitored eG includes a specialized model that dictates what tests must be run by the eG agent to monitor the component Many of eG s tests are pre configured i e do not require manual configuration A few tests require explicit configuration The third section in the Admin Home page provides the UNCONFIGURED COMPONENT SUMMARY see Figure 2 4 Besides providing the total number of unconfigured tests this section graphically depicts the number and type of components for which tests remain to be configured For more information on the unconfigured tests click on the bar that corresponds to a component type This will take you to the LIST OF UNCONFIGURED TESTS that provides the complete list of tests requiring manual configuration for the chosen component type No components have been managed yet for our target environment Therefore this summary will also be empty Finally you have the LICENSE USAGE SUMMARY see Figure 2 4 The eG license governs a wide variety of factors such as the number and type of agents that the installation can support the number of applications that can be monitored etc The information provided by the LICENSE USAGE SUMMARY helps the administrator asse
70. ltiple managers are configured in your environment this is a license controlled capability and hence will be available only if your eG license enables it Define the manager and logging settings Define settings for the eG monitoring console Effect cosmetic changes to the eG admin and monitor interfaces by including custom logos and defining custom alert messages gt Infrastructure This menu enables the administrator to discover manage and add modify components to the eG Enterprise system configure zones services segments component groups and component topologies gt Agents The options provided by this menu allows you to o O Configure tests to be executed on target components so as to extract performance data from them Enable disable test descriptors View the status of agents Define the manager agent communication settings and configure remote control commands remote control is a license controlled capability and will be available only if your eG license enables it Configure external agents and assign hosts to them Configure remote agents and assign hosts to them this option will be available only if your eG license enables Agentless Monitoring Assign agents to primary and secondary managers in Active Active redundant manager cluster this option will be available only if your eG license enables the Redundant Manager capability Define auto upgrade settings gt Alerts This menu enables the adm
71. m the same set of segments services components zones need to be assigned Since no other user exists in our environment the Auto associate segments services components zones to other user check box will not appear as shown by Figure 2 26 Note The Auto associate segments services components zones to other users option will appear only when the User role chosen allows access to Limited components in the monitored environment If the role chosen allows Complete components access this option will not appear Then click the Next button in Figure 2 27 to proceed with the user configuration Doing so invokes Figure 2 28 33 Administering eG Enterprise Feb 13 2012 14 36 5515T Eladmin relp signout Configuration Home Configure Infrastructure Agents Alerts Users ELEMENT ASSOCIATION FOR THE USER john This page enables the administrator to associate independent components with a user Associate Services v SERVICES ASSOCIATED SERVICES AVAILABLE demo_service Assign and Add More ASSOCIATED ELEMENTS Services demo_service Figure 2 28 Configuring the services segments zones components to be assigned to user john 26 Figure 2 28 appears only if the role assigned to a user allows Limited component access Using Figure 2 28 you can assign specific services service groups segments zones components to a user for monitoring For roles with Complete component access this page will not appear To kno
72. measurements will be gathered from such pages 26 Administering eG Enterprise 2 3 3 Adding New Users By default eG Enterprise supports two users one called admin with a default password admin who is by default assigned the Admin role and another called supermonitor with a default password supermonitor who is by default assigned the Supermonitor role Additional users can be created using the Add User option from the Users menu of the administrative interface and a User role can be assigned to him her that will clearly define their access rights For each customer who has to be provided access to eG Enterprise additional users can be created and roles assigned Each user is associated with a virtual manager that is responsible for providing customized displays of the hosted environment Each user is optionally associated with a mail address where alarms will be forwarded The user s profile also includes information regarding the customer s alarm preferences whether alarms have to be forwarded in text or HTML mode whether a complete list of alarms has to be generated each time a new alarm is added or whether the new alarm alone should be sent via email etc Each user is associated with a subscription period eG Enterprise allows the users to access the system until this period only A supermonitor user takes an overall perspective of the hosted environment and this user account comes as default with eG Enterprise This user has
73. monitoring of the MS SQL server Then from the OS list box select the Windows operating system on which the MS SQL server has been installed Doing so will automatically display the Perfmon option in the Mode list box A remote agent connects to the Windows host to be monitored using NetBIOS a protocol that allows applications on different computers to communicate within a local area network Then it extracts measures from the host using the Windows Performance Monitoring utility known as Perfmon Since the OS selected in our example is a Windows operating system the Perfmon option got selected by default Next select the 192 168 10 63 agent from the Remote agent list box this should ensure that the MS SQL server in our example is monitored by the remote agent at 192 168 10 63 Since the remote agent 192 168 10 63 also functions as an external agent select it once again from the External agents list Finally click the Update button to save the changes 17 Administering eG Enterprise Feb 14 12 12 40 30 GMT 05 30 Eladmin trelp O signout Configuration Configure Infrastructure Agents Alerts Users Audits COMPONENTS E This page enables the administrator to provide the details of a new component MODIFY COMPONENT DETAILS Component type Microsoft SQL Host IP Name 192 168 10 53 Nick name 192 168 10 53 Port number 1433 Is passive C Yes Agentless Yes os Windows XP Mode Perfmon Remote agent
74. multaneously access the eG Reporter console and generate a wide variety of reports spanning any timeline of their choice While this imparted tremendous flexibility in report generation when concurrent users generate reports for broad time periods report generation could slow down a little In order to avoid this administrators can set the maximum timeline for which each user can generate reports by selecting an option from the Maximum timeline for reports list in the ADD NEW USER page By default 1 month will be selected here This implies that the user being created can generate reports for a maximum timeline of 1 month only by default The other options in this list are as follows 1 day 2 days 3 days 4 days 5 days 6 days 1 week 2 weeks 3 weeks and 4 weeks Besides ensuring that unauthorized users are denied access to more historical information than necessary this timeline restriction also greatly reduces the strain on the eG database eG Enterprise allows administrators to assign specific segments services components zones to a new user for monitoring If one more other existing users share the same assignment then you can automatically associate all the infrastructure elements chosen for one user with other users to the eG Enterprise system To achieve this first select the Auto associate segments services components zones to other users check box Doing so invokes an Available users list from which you can select the users to who
75. n Clicking on this icon will list the top 10 CPU consuming processes executing on the host thus enabling you to identify the exact process that is causing the issue 54 Infrastructure Monitoring using eG Enterprise Note The DD icon will not appear in the CURRENT ALARMS window under the following circumstances gt If the eG license does not support the detailed diagnosis capability gt If detailed diagnosis is not enabled for the test that generates the problem measure gt If no detailed measures are available for a problem test Move your mouse over the first alarm and you will see the details of the alarm as depicted by Figure 3 18 below The details include which test is reporting a problem and a brief description of the nature of the problem the association service and the measurement host Note that the second alarm pertains to an IIS web server the problem is the non availability of the Web server the associated service is demo_service and the measurement host is the external agent host 192 168 10 63 Alarms Filter by Priority Priority Search by Q E COMPONENT NAME DESCRIPTION LAYER a E E x ih Ea i 5 i AE AI DET E 192 168 10 59 7077 Service is not up World_Wide_Web_fublishing Service Windows Service Dec 31 2007 15 50 x d bel IIs Web tts Web 192 168 10 59 7077 Web is unavailable HomePage Web Server Dec 31 2007 15 51 be Ts web CESCRIPTION SERVICE S IMPACT
76. nager 4
77. ned such that the state of a layer is impacted by the states of all the layers below it The state of a layer is dependent on a set of measurements that map to the layer Figure 3 14 depicts the layer model of an IIS web server and the tests and measurements that map to its Application Processes layer While a typical IIS web server consists of the Web Server Windows Service Application Processes Tcp Network and Operating System layers an IIS web server hosting a web site that is being monitored will include the Web Transactions and the Web Site layers Therefore if the layer model of an IIS web server is accessed through the topology page see Figure 3 13 then the Web Transactions and the Web Site layers will appear additionally Figure 3 15 shows the measures reported by the HttpTest for the web server under consideration 52 Infrastructure Monitoring using eG Enterprise S 8 component 115 Web 192 168 10 53 7077 as SERYICES gt TRANSACTIONS gt Web Server Search z Http Y Web Server E HomePage Windows Service IIS WebCache Mw swebsites m Default_Web_Site Tep m egurkha N Application Processes Y Y etwork WebServer j Operating System Last Measurement Time 07 17 2010 11 22 33 Http HomePage DETAILS REMOTE CONTROL HELP M Availability 96 E Total response time Secs 0 016 hu M TCP connection availability 96 E TCP connect time Secs 0 016 ha
78. nents discovered will appear in the UNMANAGED COMPONENTS list box Select the server to be managed and then click the lt lt Manage button This server will now move over to the MANAGED COMPONENTS box Clicking on the Update button will register the changes made Figure 2 8 shows that the web server under consideration 192 168 10 59 7077 has been managed 12 Administering eG Enterprise Feb 13 2012 10 40 29 IST Admin i Configuration Configure infrastructure Agents Alerts Users COMPONENTS MANAGE UNMANAGE This page enables the administrator to manage unmanage the discovered servers Click here for manage unmanage by systems Component type IIS Web I Show managed component types only UNMANAGED COMPONENTS MANAGED COMPONENTS 192 168 10 105 80 192 168 10 59 7077 192 168 10 119 80 192 166 10 120 60 192 168 10 157 80 192 168 10 173 80 192 168 10 228 80 192 168 10 31 80 192 168 10 38 00 192 168 10 47 80 192 168 10 54 90 192 168 10 57 80 pi 80 Unmanage gt gt 89 192 168 10 63 80 192 166 10 66 50 192 168 10 68 80 192 168 10 72 80 192 168 10 74 80 192 168 10 91 80 192 168 10 92 80 192 168 10 94 80 192 166 10 55 30 Delete Components Delete Components Update Figure 2 8 Managing Unmanaging servers 7 To manage the MS SQL database server 192 168 10 53 1433 choose Microsoft SQL from the Component type list box in Figure 2 9 Feb 13 2012 10 40 29
79. nly if the MODE is set to JMX Here specify the port at which the JMX listens for requests from remote hosts Ensure that you specify the same port that you configured in the management properties file in the lt JAVA_HOME gt jre lib management folder used by the target application gt USER PASSWORD and CONFIRM PASSWORD These parameters appear only if the MODE is set to JMX If JMX requires authentication only but no security then ensure that the USER and PASSWORD parameters are configured with the credentials of a user with read write access to JMX To know how to create this user refer to the Monitoring Java Applications document Confirm the password by retyping it in the CONFIRM PASSWORD text box 39 Administering eG Enterprise gt JNDINAME This parameter appears only if the MODE is set to JMX The JNDINAME is a lookup name for connecting to the JMX connector By default this is jmxrmi If you have resgistered the JMX connector in the RMI registery using a different lookup name then you can change this default value to reflect the same SNMPPORT This parameter appears only if the MODE is set to SNMP Here specify the port number through which the server exposes its SNMP MIB Ensure that you specify the same port you configured in the management properties file in the lt JAVA_HOME gt jre lib management folder used by the target application refer to the Monitoring Java Applications document for details SNMPVERSION
80. no segments pre exist then a message to the effect will be displayed see Figure 2 17 The component topology comprises of one or more segments A segment is a logical entity that represents a collection of components and the interdependencies between them Segments can be chosen to represent user groups organizational domains or physical locations in the target environment For example the topology of a banking environment may include two segments one representing all the component in the bank s NY branch and 18 Administering eG Enterprise another representing the bank s CA branch A new segment can be added by using the Add New Segment button available at the top When this is done the screen depicted by Figure 2 18 will appear wherein the name of the segment needs to be specified Let us name the new segment as demo_seg Feb 13 2012 11 43 001ST admin Qheip signout Configuration LIST OF SEGMENTS E This page enables the administrator to add modify delete segments Search Add New Segment There are no Segments available currently Figure 2 17 Screen displaying an existing segment Feb 13 2012 14 44 541ST Gadmin Quelp Reporter Configuration Home Configure infrastructure Agents Alerts Users ADD NEW SEGMENT E This page enables the administrator to add a new segment to the eG Enterprise system NEW SEGMENT DETAILS Segment name e demo_seg Figure 2 18 Specifying the details of
81. nt A service that can be associated only with a web server or a web application server is a web site eG agents have the capability to monitor the performance of specific business functions supported by a web site Such business function are called transactions in the eG Enterprise system For the target environment we will configure one service which is a web site 1 To configure the service first choose the Topology option from the Services sub menu of the Infrastructure menu Now In the page that appears click on the ADD NEW SERVICE button The screen depicted by Figure 2 20 will appear Feb 13 2012 11 67 35 1ST admin Qreip signout Configuration Home Configure Infrastructure Agents Alerts Users CONFIGURE SERVICE gt gt ADD MODIFY This page enables the administrator to add modify a service ADD NEW SERVICE Name of the service demo_service Is this service a website Yes NM Figure 2 20 Adding a new service 2 In the screen that appears specify the Name of the service as demo_service in the text box provided This name should be the same as the one used in the browser s command line to access the web site 21 Administering eG Enterprise 3 Then from the ls this service a website list box select Yes so as to indicate that the new service is a web site Note While adding a service that is not a web site the No option needs to be selected from the ls this service
82. o be monitored 1 By clicking on the INFRASTRUCTURE menu option followed by the option Components option and then the Discover option the user can reach a point where he she can start configuring the components to be monitored in the target environment 2 The components in the environment have to first be discovered The START DISCOVERY page see Figure 2 5 that appears when the above mentioned menu sequence is followed will enable administrators to automatically discover the components in the target environment Click the Ports sub node of the Settings node in the tree structure to alter the preferences associated with discovery of the different components Figure 2 6 depicts the START DISCOVERY gt gt CHANGE PREFERENCE screen Administering eG Enterprise DISCOVERY START DISCOVERY This page enables the administrator to start discovering the components in the monitored environment Actions Start Discovery P Communities Components nters x 2X Publishing Agent Terminal Server Core Builder Delete Configure Start Discovery Public Clouds gt Figure 2 5 Inputs to be specified for the discovery process DISCOVERY START DISCOVERY gt gt CHANGE PREFERENCE 4 Discovery E This page enables the administrator to configure the ports to be used for application discovery D Actions O Start Discovery Stop Discovery PORT SETTINGS Manage Components s 2X Publishing Agent
83. onditions are fulfilled o The eG manager license should allow the detailed diagnosis capability o Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0 USERNAME A valid user name to login to the Tomcat server to be monitored 11 Then click the Update button in Figure 2 34 to register the changes 12 Next configure the Processes test for the Tomcat server by clicking on the Processes test listed in Figure 2 29 Figure 2 35 then appears Processes parameters to be configured for 192 168 10 59 8080 Tomcat 192 168 10 59 TEST PERIOD 5mins HOST PORT 192 168 10 59 8080 Tomcat tomcat exe PROCESS USER CORRECT Figure 2 35 Configuring the Processes test 41 Administering eG Enterprise 13 14 15 In the PROCESS text box of Figure 2 35 enter a comma separated list of names pattern pairs which identify the process es associated with the server being considered processName is a string that will be used for display purposes only processPattern is an expression of the form expr or expr or expr or expr or expri expr2 or expri expr2 etc A leading signifies any number of leading characters while a trailing signifies any number of trailing characters For the Tomcat server in our target environment let us monitor the Tomcat server executable tomcat exe Accordingly the PROCESS parameter can be specified as Tomcat tomcat
84. ot be done against EXCLUDEDB The default value is tempdb Additionally remember that frequent execution of this test could cause the Microsoft SQL server to incur high operational overheads especially when the load on the server is very high Accordingly the TEST PERIOD is by default set to 30 minutes see Figure 2 32 To register the changes click on the Update button in Figure 2 32 7 Attempting to signout now will bring up the LIST OF UNCONFIGURED TESTS see Figure 2 29 once again but this time it will list the unconfigured tests for the Tomcat server and the network node alone First click on the Java Server Web Access test of the Tomcat server 192 168 10 59 8080 to configure it see Figure 2 33 Java Server Web Access parameters to be configured for 192 168 10 59 8080 Tomcat 192 168 10 59 TEST PERIOD 5mins Mm HOST PORT 8080 EGURI http 192 168 10 59 7 Figure 2 33 Configuring the Java Server Web Access test 8 In Figure 2 33 the EGURI parameter requires configuration The Java Server Web Access Test makes use of a file named EgPerfTest jsp to generate measures By default this file is located in the 38 Administering eG Enterprise lt EG_INSTALL_DIR gt lib directory To execute the Java Server Web Access test move this file to one of the application directories of the Orion Tomcat server While configuring the Java Server Web Access test specify the location of the application directory where th
85. process please go to Control Panel gt Display gt Settings in Windows environments and set the number of colors to 65536 at least This is the optimal Display setting in the computer to view the eG User Interface well For the detailed installation procedure please refer to Chapter 2 and Chapter 3 of the eG Installation Guide 3 Starting the eG manager The eG manager has to be started next Before starting the manager make sure that you have a valid file named license in the lt EG HOME DIR gt bin the opt egurkha bin directory in Unix environments directory To start the manager click the Start button on the task bar From thereon select Programs gt eG Monitoring Suite gt eG Manager gt Start Manager In Unix environments execute the command opt egurkha bin start_manager Administering eG Enterprise Note The steps for administering and monitoring eG Enterprise discussed below are specific to a Windows environment eG Enterprise on a Unix environment can be administered and monitored in a similar manner 2 3 Administering eG Enterprise Following the installation and configuration of the eG manager the next step is to administer eG Enterprise 1 To start administering eG Enterprise first access eG Enterprise using a web browser Connect to the URL http 192 168 10 63 7077 If the manager were SSL enabled then you would have to use the URL https 192 168 10 63 7077 Note While specifying the URL pleas
86. r at the rate of 20 requests per second Viewing the results of the WebServer test Figure 3 25 note that the connection rate and the request rate match the load imposed on the web server thereby proving that eG Enterprise is able to track web server loads effectively System ES E component 115 web 192 168 10 59 7077 md Back SERYICES gt TRANSACTIONS gt TOPOLOGY gt A Web Server Search Oo JO E gt Http M HomePage IISWebCache Mw iswebSites E Default_Web_Site E egurkha Me W3wPPool E DefaultAppPool ld WebServer wa Lost Measurement Lime 07 17 2010 41 22 33 WebServer DETAILS REMOTE CONTROL HELP E Connection rate Conns Sec M Request rate Reqs Sec 20 6512 aw M Data xmit rate KB Sec E Data recud rate KB Sec 1 0389 Ls 153 E Pct errors 9 E Pct 400 errors 96 in baw 153 E Num current requests Number Figure 3 25 Measures reported by the WebServerTest 59 Conclusions Conclusions Using a number of illustrative scenarios this document has briefly described how a user can set up and evaluate eG Enterprise For more details regarding using eG Enterprise the interested reader is referred to the other eG Manuals 60 Index A Description of the Target EnvironMeNt ooooccicncicnnnnnnnonnnnncnncncnnnos 3 Administering the eG Suite Adding New Us ed as 27 Configuring Components Adding Component ccccccecsseseseeseeeeseeeeseeeeseeeet
87. re that these flags do not appear in the ADD USER page by following the steps given below gt Open the MAIL ALERT PREFERENCES page by following the menu sequence Alerts gt Mail Settings gt Alerts In the SHIFT PERIOD CONFIGURATION section of this page set the Allow shift period configuration flag to No By default this flag is set to Yes Finally register the changes by clicking the Update button To indicate preference in terms of the priority of problems that need to be viewed by user john in the eG monitor interface select all the check boxes corresponding to Alarm display Using the Remote control option you can indicate whether the remote control capabilities are to be switched on for the new user This capability when enabled allows monitor users to remotely manage and control servers from a web browser itself By default this capability will be Disabled for a new user To enable this capability for a particular user select the Enable option Disable the remote control capability for user john To allow the new user to delete alarms from the CURRENT ALARMS window in the eG monitor interface select the Yes option from the Allow alarm deletion section Let us not grant this privilege to user john Therefore set Allow alarm deletion to No By default the Monitor Dashboard appears as the home page of the eG monitoring console i e as soon as a user logs into the monitoring console the Monitor Dashboard appears as the
88. receive email alerts of issues then he she should first enable the Email alerts only during shift periods flag by setting it to Yes Similar to email alerts SMS alerts can also be configured to be sent out only during specified time periods on specific days of the week The first step towards this is to enable the SMS alerts only during shift periods flag by selecting the Yes option in the ADD USER page Using the Days and Shifts fields that appear subsequently you can configure one more Day Shift combinations To know more about configuring the Day Shift combinations refer to the eG User Manual Like email and SMS alerts the eG manager can be configured to send escalation mails SMS also at pre defined days and time slots To enable this capability first turn on the Escalation alerts only during shift periods flag by selecting the Yes option in the ADD USER page As before this will bring up the Days and Shifts fields using which you can configure the days on which and the times at which alerts are to be escalated to the specified individuals For a more detailed information on how to configure the Day Shift combinations refer to the eG User Manual Note By default the Email alerts only during shift periods SMS alerts only during shift periods and Escalation alerts only during shift periods flags will appear in the ADD USER page However in environments where shifts are not relevant such flags are meaningless You can therefore ensu
89. riod for the user being added For this click on the Calendar button next to the Expiry date label This will result in the display of a calendar from which you can choose the validity date for a new user If the new user is to remain valid for an indefinite period then click on the No expiry check box adjacent to the Expiry date text box Doing so will no longer require the administrator to enter a specific date against the Expiry date field 5 By choosing one or more of the check boxes corresponding to the Alarms by mail SMS see Figure 2 27 a user can indicate his her preference in terms of the priority of problems for which he she wishes to receive email alerts For this scenario select all the three options by enabling the check boxes beside them 6 By default eG Enterprise sends email alerts from the Admin mail ID configured in the MAIL SMS SETTINGS page in the eG administrative interface In MSP environments typically different support groups are created to address performance issues relating to different customers These support groups might prefer to receive problem intimation from customer specific mail IDs instead of the global admin mail ID so that they can instantly identify the customer environment that is experiencing problems currently Moreover this way every support group will be enabled to send status updates on reported issues directly to the concerned customer instead of overloading the admin mailbox To facilitate this t
90. ser john to the page depicting the measures that are experiencing a problem Show Filter by Priority Search by Type y HS Web 192 168 10 59 7077 Service is not up Wurld_vride_Wed_Publishing_Serv ca Windows Service Dec 31 2007 15 50 ns IIS Web 192 162 10 59 7077 Web is unavailable HomePage Web Server Dec 31 2007 15 51 Wm Figure 3 21 Alarms pertaining to user john Clicking on the Services option will reveal Figure 3 22 that lists the services associated with user john Here again note that the demo_service web site associated with user john appears and that its state is Critical Also you can view the components that are associated with the demo_service service Home Zones Services Segments Components Measures Alarms Graphs Options gt Services SERVICE LIST lt Back H Pdemo_service Site wer Components DB 17 192 168 10 10 6 192 168 10 53 1433 o 192 168 10 59 7077 17 192 168 10 59 8080 demo_service Site Figure 3 22 Services associated with user john Now click on the Segments option in Figure 3 8 to view the list of segments associated with user john Since no segments have been associated with the user john the following message appears 57 Infrastructure Monitoring using eG Enterprise Home Zones Services Segments Components Measures Alarms Graphs Options Segments SEGMENT LIST No segments found Figure 3 23 A message indicating that no segments hav
91. ss whether the eG licenses are being effectively utilized Clicking on the LICENSE DETAILS button here will take you to the LICENSE INFORMATION page that provides the license details as well as its usage details Finally a COMPONENTS AT A GLANCE section is available which indicates the component types that are currently monitored by eG Enterprise and the number of managed components per type Clicking on the bar corresponding to a component type leads you to the ADD MODIFY page where more components of that type can be added for monitoring At the top of the Admin Home page is a menu bar see Figure 2 4 that offers the following options gt Configure This menu allows an administrator to perform the following functions o Use the Integration Console to extend the capabilities of the eG Enterprise suite to monitor new in house legacy applications this is a license controlled capability and hence will be available only if your eG license enables it o Choose the measures for which Operation reports need to be generated in the eG Reporter the eG Reporter component will be available to you only if your eG license enables it o Configure the database cleanup schedule o Define the frequency of detailed diagnosis measures this is a license controlled capability and hence will be available only if your eG license enables it 7 Administering eG Enterprise Configure a supermanager which will serve as a single point of control if mu
92. sssscesesenececerezsense 6 Figure 24 ThE A DA PA RR Rda e coastal 6 Figure 2 5 Inputs to be specified for the discovery process Figure 2 6 Changing the port preferences for disCOVEry s ssessssssesssssssesseseesessescsessesucsesscsucaesscsucsucsesucsesucaeaeeucaucasencsusseaneaucateneaneasens Figure 2 7 Changing the general preferences for discovery sessscssesssssssesssesssesssenecessvsnecesevevecssarenscucerenececarenececaranececaranecucareneescerens Figure 2 8 Managing Unmanaging Servers s sssessscssceersrsssesesssesesessessecosssssecossssscessvssececesanesscascecsrsnecesanenecaceranesacaranesacaranerasesens Figure 2 9 Managing Unmanaging MS SQL database servers s ssessssssesssesssseesssscscsssscsucsesacsucsecanenesucaneueeseucasaeeucsucaeeueeucaneneeneasens 13 Figure 2 10 Selecting the type of component to add Figure 2 2 ssAddingsa LOMA een Figure 2 12 Adding WO a a A aci Fig re 2 19 List LEMOA A E OA E alee Figure 2 14 Configuring a remote agent isnie e ia E ae E a EEE RE EA aE A EEE aE KEE E s Figure 2 15 Clicking on the MODIFY button to change the S SQL server s configuration 7 Figure 2 16 Enabling Agentless Monitoring of the MS SQL server sssssssssesssssssessessssesscsscsessesucaeesesucsesaseucescucsesaseusesananceusaneneeueasens Figure 2 18 Specifying the details of a new segment scsecsscseserssssesersseseserssssecesscsccusevenecucavevecscercessrenececarenececarenesacaranecacer
93. that are not web sites can be associated with any component in the selected segment or any independent component 10 Click the Update button The screen depicting the topology of the demo_service will appear as in Figure 2 23 While configuring the server topology we had associated a network node a Tomcat server and a database server with this web server These three components appear in the ASSOCIATED COMPONENTS box Click Update to accept this site topology 23 Administering eG Enterprise Feb 13 2012 12 29 201stT admin Qhelip signout Configuration LOGICAL TOPOLOGY DEMO_SERVICE This page enables the administrator to associate disassociate segment components to from a service Alias name s for the site 192 168 10 59 Selected servers i IIS Web 192 168 10 59 7077 ASSOCIATED COMPONENTS EXCLUDED COMPONENTS 168 10 10 Network Node 168 10 59 8080 Tomcat 192 168 10 53 1433 MS sql SERVICE TOPOLOGY PREVIEW le a a y tU E ED LD l NET TIS TOMCAT MSSQL 192 168 10 10 192 16810 59 7077 192 168 10 59 RORA 192 168 10 53 1433 Figure 2 22 Site topology of demo_service Note Once a segment is assigned to a service then the CONFIGURE SEGMENT page of that segment will change to display a segment service mapping at the bottom i e the page will display a comma separated list of services that are associated with the segment To view modify the service configuration directly from the CONFIGUR
94. tion of configuring a time zone for a new user The Time Zone list in Figure 2 27 displays a wide variety of time zones to choose from By default the manager s time zone is displayed here indicating that by default email alerts are generated based on the manager s time settings However in case of target environments that are spread across multiple time zones you may want to associate a different Time Zone with every user so that email alerts sent to a user report problems based on that user s time settings and not the manager s In such a case select the required Time Zone from the list Once such a user is created all subsequent email alerts that the user receives will report problems based on that user s Time Zone settings only Note While configuring a time zone remember the following gt The Time Zone specification in Figure 2 27 above applies only to email alerts and not SMS alerts gt When normal mails are generated by the eG manager the Start Time displayed in such mails will also be based on the Time Zone setting for the corresponding user If a user is configured to use multiple email IDs i e a comma separated list of mail IDs has been provided in the To Cc and or Bcc columns then the Time Zone specification for that user applies to all the configured email IDs In other words every user can have a separate Time Zone but every mail ID configured for a user cannot have a separate Time Zone When mail alerts are
95. u so desire define additional support levels by clicking on the sign that appears at the end of the Level 1 text box This way issues that remain unresolved even at Level 1 will be escalated to Level 2 and so on A maximum of 5 levels can be added To delete a newly added level click on the sign at the end of the corresponding Level text box Note Alarm escalation will work only if you configure the following gt The duration beyond which the eG Enterprise system needs to escalate a problem to the next level gt The alarm priorities to be escalated Both these parameters can be configured using the ALARM ESCALATION section in the MAIL ALERT PREFERENCES page that appears when the menu sequence Alerts gt Mail Setings gt Alerts is followed To know more about the MAIL ALERT PREFERNCES page refer to the eG User Manual A mail message is generated when new alarms are created or an existing alarm goes off as the problem has been fixed By choosing the New option corresponding to the Type of notification field a user can indicate to eG Enterprise that when alerting the user via email the system should send the details of newly added alarms only If the Complete List option is chosen the user will receive a complete list of current alarms For now choose the New option The Message mode option governs the format in which an alarm is reported in an email message If the Html option is chosen the alarm details are formatte
96. uickly lead the reader through a series of steps that will enable him her to deploy test and understand the working of eG Enterprise For a detailed understanding of all the features of eG Enterprise the reader is referred to the following documents The eG User Manual The eG Measurements Manual The eG Installation Guide A Virtual Private Monitoring and Optimization Solution for Multi Domain IT infrastructures Administering eG Enterprise Administering eG Enterprise Deploying eG Enterprise in a target IT Infrastructure is a very simple task The different steps involved in deploying eG Enterprise in a Windows environment are 1 Installation and Configuration of the eG manager and the agents This stage mainly involves deployment of the software on the appropriate servers in the infrastructure and setting up the environment for the proper operation of the eG manager and agent 2 Administration of eG Enterprise At this stage the user interacts with the eG manager through the eG user interface to determine where agents must be deployed what tests these agents must run how often the tests should run etc In addition new users are added to or deleted from eG Enterprise at this stage 3 Monitoring using eG Enterprise At this stage using the user interface users can monitor various aspects of their IT infrastructure INSTALLATION amp CONFIGURATION ADMINISTRATION MONITORING Figure 2 1 Stages in
97. ure 2 31 The VIEW window ISPASSIVE If the value chosen is Yes then the MS SQL server under consideration is a passive server in a SQL cluster No alerts will be generated if the server is not running Measures will be reported as Not applicable by the agent if the server is not up 37 Administering eG Enterprise 4 After providing the above mentioned information click on the Update button in Figure 2 30 to register the changes 5 Now try signing out again The LIST OF UNCONFIGURED TESTS will reappear but this time the SQL Network test entry will not be present therein as it has already been configured Now click on the SQL Database Space test entry to configure it Figure 2 32 lists the parameters of the SQL Database Space test for the Microsoft SQL server in our target environment SQL Database Space parameters to be configured for 192 168 10 53 1433 Microsoft SQL 192 168 10 53 TEST PERIOD 30 mins HOST 192 168 10 53 PORT 1433 INSTANCE default SSL CyYes USER sa PASSWORD CO CONFIRM PASSWORD errrrrcror DOMAIN none ISNTLMV2 CYes No EXCLUDEDB 3 tempdb ISPASSIVE C Yes No APPLY TO OTHER COMPONENTS E Figure 2 32 Configuring the SQL Database Space Test 6 Here again specify the USER name and PASSWORD of a Microsoft SQL database user with the Sysadmin role see Figure 2 32 Also specify a comma separated list of databases for which the space computation need n
98. use the Active Directory server as the central repository for user information and for authenticating domain logins In such situations if both the eG manager and the Active Directory consoles were to be used together for managing and validating the same set of users it is bound to result in chaos Therefore to provide administrators with a single central interface for efficiently managing users eG Enterprise integrates seamlessly with the Active Directory server The first step towards implementing this integration is the creation of a domain Use the Users gt Configure Domains menu sequence to configure the domain which is managed by the Active Directory AD server Subsequent to domain creation if you attempt to create a new user using this page you will be prompted to indicate the User authentication mode that applies to the new user If you are creating a domain user whose requests are to be authenticated by the Active 27 Administering eG Enterprise Directory then select the Domain option If you are creating a user who is local to the eG Enterprise system and whose login requests are to be authenticated by the eG database select the Local option Since user john is a Local user set the User Authentication mode to Local 3 In the User ID text box enter john Provide the password for this user in the Password text box Re enter the same password in the Retype password text box 4 Next proceed to specify the subscription pe
99. ver 192 168 10 59 7079 Select the agent and click the Add button 10 Similarly add the network node 192 168 10 10 to the eG Enterprise system see Figure 2 12 15 Administering eG Enterprise Feb 13 2012 10 06 0015T admin telp signout Home Configure Infrastructure Agents Alerts Users COMPONENTS This page enables the administrator to provide the details of a new component NEW COMPONENT DETAILS Component type Network Node Host IP Name 192 168 10 10 Nick name 192 168 10 10 External agents 192 168 10 63 Figure 2 12 Adding a network node 11 Unlike the Tomcat and IIS web servers in our example which use the agent based approach to monitoring the MS SQL server 192 168 10 53 1433 is to be monitored in an agentless manner by the remote agent at 192 168 10 63 The first step towards enabling agentless monitoring for the MS SQL server is to configure the remote agent To achieve this first follow the menu sequence Agents gt Remote Agents gt Configure Figure 2 13 will then appear listing the remote agents that have already been configured if any Feb 13 2012 11 21 591ST Eladmin Qheip Osignout Infrastructure Agents Alerts Users REMOTE AGENT CONFIGURATION This page enables the administrator to add view delete remote agents Add New Agent 192 168 8 192 i Delete 192 168 10 63 Figure 2 13 List of remote agents 12 To configure a new remote
100. volved in deploying eG Enterprise Figure 2 1 depicts the various stages involved in deploying eG Enterprise in a target environment Using illustrative examples the following sections explain these stages in detail Administering eG Enterprise 2 1 Target Environment Network Node 192 168 10 10 p gt n MS SQL Server q Ta i 192 168 10 53 Port 1433 IIS Web Server 192 168 10 59 Port 7077 Tomcat Server 192 168 10 59 Port 8080 Figure 2 2 A target environment for deploying and testing eG Enterprise To illustrate the deployment and testing of eG Enterprise in this document we use the target environment shown in Figure 2 2 The target environment comprises of a network node 192 168 10 10 a system that hosts an IIS web server and a Tomcat server 192 168 10 59 and a third system 192 168 10 53 that hosts an MS SQL database server The eG manager that monitors this environment has been installed on the web server 192 168 10 63 7077 The table below discusses where agents have been deployed in the target environment and what applications they monitor Agent Host Component s Managed Agent Type 192 168 10 59 IIS web server 192 168 10 59 7077 Internal Tomcat server 192 168 10 59 8080 Internal 192 168 10 63 MS SQL server 192 168 10 53 1433 Remote 192 168 10 63 IIS web server 192 168 10 59 7077 External Tomcat server 192 168 10 59 8080 External MS SQL server
101. w more about roles please refer to the eG User Manual As the service demo_service needs to be assigned to user john first select Service from the Associate list The fully configured services will then be listed in the SERVICES AVAILABLE list of Figure 2 27 Select the demo_service from this list and click the Associate gt gt button to transfer the selection to the SERVICES ASSOCIATED list The ASSOCIATED ELEMENTS section of Figure 2 28 clearly indicates that the demo_service has been allocated to user john If you want to add more infrastructure elements to the user click the Assign and Add More button in Figure 2 28 and continue adding If you are done with defining the monitoring purview of the user then click the Finish button 27 If the users wish to receive alarms through email the mail server and the admin mail id details have to be specified in the page which appears on choosing the Server option from the Mail Settings sub menu of the Alerts menu 2 3 4 Configuring Tests For each server type eG Enterprise has a set of predefined tests While many of eG Enterprise tests do not require any manual configuration some tests require explicit manual configuration 1 When a user attempts to sign out the eG manager will prompt the user with a list of tests that have to be explicitly configured Click the Signout option Figure 2 29 depicts the list of tests that require manual configuration 34 Administering eG Enterprise L
102. y but also to the following types of discovery that can be performed using the DISCOVERY page the discovery of vSphere ESX servers via vCenter the discovery of Public clouds gt gt the discovery of IBM pSeries servers via HMC server gt gt the discovery of RHEV servers via the RHEV manager 5 Now in the START DISCOVERY page see Figure 2 5 specify the range of IP addresses of the target environment in the IP range text box As you can see in Figure 2 5 the components that eG Enterprise can discover is available in the Components list box Finally click the Start Discovery button in Figure 2 5 to start the discovery process Figure 2 5 provides an example of the inputs that need to be specified in case the target environment comprises of more than one IP address range For more information on the other options available for discovery use eG Enterprise s context sensitive help capability Clicking on the Help in top panel of Figure 2 5 will provide the user with details on each of the input fields of Figure 2 5 6 eG agents run the tests only on the components that are managed Choose the Components gt Manage Unmanage option from the Infrastructure menu to manage the components that have been discovered by eG Enterprise s discovery process The screen shown by Figure 2 8 appears In this screen first choose the component type IIS Web from the list box available in this page For the first time all the compo

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