8610-8620 User Manual E - HUIT Services Dashboard
Contents
1. Press the softkey that is under the number you want to dial To exit the Call Directory press the CALL key again Tone Commander 8610 8620 User Guide 15 Using the Speakerphone The speakerphone feature allows two way hands free conversation and on hook dialing Placing and Answering Calls The Call Preference option page 36 determines the behavior of your telephone when the SPKR key is pressed If this option is set to Idle or Ringing and your telephone is idle an idle call appearance will be automatically selected when you press the SPKR key or the speakerphone will be activated when you press a Speed Dial or DSS key while on hook With the Ringing option selected you can answer a ringing call appearance by pressing the SPKR key Muting the Microphone You can mute the microphone for privacy The other party will not be able to hear you but you can still hear the other party Press the MUTE key to disable or enable the microphone The indicator light on the MUTE key is on when the microphone is muted Muting is turned off when you change from speakerphone to handset use The microphone is located at the front right corner of the telephone For proper speakerphone operation make sure that the telephone is placed directly on a hard surface and the microphone is unobstructed 16 Tone Commander 8610 8620 User Guide Using Voice Announce The Voice Announce feature may be used to provide hands free call2. The tab should protrude into the hookswitch area 22 Tone Commander 8610 8620 User Guide Labeling Keys Label the multifunction keys with the telephone number feature name speed dial party name or other appropriate designation A perforated label sheet is provided with the telephone Label templates for Microsoft Word can be downloaded from www tonecommander com If your telephone is equipped with an 8001TA or 8003TA Terminal Adapter you can use the 8610 8620 8810 User Setup Program to set up key labels Speed Dial keys Voice Mail Menu keys and the Call Directory using a Windows PC interface Install the key label overlays by inserting the tabs into the openings on the phone A space is provided beneath the handset for a directory number label Use Ye x 13 4 adhesive labels Avery 8167 5267 or equivalent User Options Menu The following personal preference options can be changed from the User Options menu e Time and Date e Handset Headset Mode e Multifunction Keys e Preset Volume Levels e Call Directory e Display Contrast e Personal Ringing e Call Log Password e Call Preference You can enter the User Options menu when the phone is idle or during an active call GSD Press the SETUP key SETUP MEHL THETL ADMIN USER Select USER USER GPT ICHS CLOCK KEYS DIR RING Tone Commander 8610 8620 User Guide 23 GD When gt appears in the top line of the display you can press the MORE
3. and service Tone Commander shall at its option repair or replace any defective product which in its opinion has not been misused damaged or improperly installed Repair or replacement under this warranty will be performed at Tone Commander s factory Authorization must be obtained from Tone Commander prior to returning a product for repair Freight must be prepaid for all units returned to Tone Commander Units repaired under warranty will be shipped UPS Ground or equivalent freight prepaid by Tone Commander Products that are older than the warranty period but less than 7 years old or still manufactured by Tone Commander may be repaired at the factory for a flat rate charge Repaired out of warranty units are warranted for 90 days from the date of repair The repair or replacement of a product under this warranty represents the entire obligation of Tone Commander Tone Commander shall not be liable for any special or consequential damages resulting from or caused by any defect failure incapacity or malfunction of any of its products The foregoing express warranty is in lieu of all other warranties express or implied including but not limited to any implied warranty of merchantability fitness or adequacy for any purpose or use quality productiveness or capacity Tone Commander to the extent permitted by law hereby disclaims all such other warranties Tone Commander 8610 8620 User Guide 43 Appendix C UL FCC Stateme
4. refer to the Ringing Control setting above are not selected IDLE preference always automatically selects an idle call appearance even if another one is ringing NONE disables automatic call appearance selection you must manually press a Call Appearance key to originate a call Idle call appearances are always automatically selected for transfer and conference operations and when initiating calls with a Speed Dial DSS REDIAL or dial pad key Call Preference must be programmed at the terminal it is not set by a Parameter Download From the User Options menu select PREF SETUP USER MORE gt PREF CALL FREFERENCE EIMGING RING IBLE H HE Select RING IDLE or NONE ZD Press the DONE key to return to the User Options menu or press the SETUP key to exit Setup Mode 36 Tone Commander 8610 8620 User Guide Handset Headset Configuration Voice Mode Select handset or headset operation with this option Speakerphone mode and the hookswitch are disabled in headset mode the SPKR key is used in place of the hookswitch From the User Options menu select VOICE SETUP USER gt MORE gt VOICE WOTCE MODESHERDSET HAG HEAD UOLUME Select HAND or HEAD to select handset or headset mode ZD Press the DONE key to return to the User Options menu or press the SETUP key to exit Setup Mode Preset Volume Levels Preset volume levels for handset and headset operation may be set to match
5. TONE Ringing Tone page 33 ALL AJ Keys use the same Ringing Tone OFFHK OffHOOK Ringing cccccescccesscceseeetseesneeeenes page 34 NORMAL SINGLE Single Burst CONTROL Ringing Control page 35 ALWAYS Ring Immediately NEVER Never Ring WAIT2 Wait 2 Ring Cycles 12 seconds WAIT3 Wait 3 Ring Cycles 18 seconds WAIT4 Wait 4 Ring Cycles 24 seconds WAITS Wait 5 Ring Cycles 30 seconds WAIT6 Wait 6 Ring Cycles 36 seconds WAIT7 Wait 7 Ring Cycles 42 seconds Tone Commander 8610 8620 User Guide 41 42 PREF Off hook Call Preference National ISDN only page 36 RING Answer Ringing Call IDLE Select Idle Call Appearance NONE Manual Call Appearance Selection VOICE Voice Mode HAND Handset HEAD Headset VOLUME RCV Receive Volume Up Down XMT Transmit Volume Up Down Heaaset only DISPLY Display Contrast Increase Contrast Decrease Contrast PASSWD Call Log Password SET CLEAR Tone Commander 8610 8620 User Guide Appendix B Warranty and Service Tone Commander Product Warranty For a period of one year from date of dealer purchase but not to exceed 16 months from date of manufacture Tone Commander Systems Inc Tone Commander warrants its products to be free from defects in material and workmanship under conditions of normal use
6. a particular headset s transmission characteristics or provide higher preset volume levels for hearing impaired users Preset speakerphone volume level is set when the volume is changed during a call and is not changed between calls The telephone is reset to preset volume levels whenever a call is originated or answered Receiver volume levels set with the Volume keys are used only for the duration of a call This option sets preset volume levels for the current mode handset or headset Separate preset receive levels are stored for handset and headset modes Transmit volume level is not adjustable for the handset Select VOICE Select VOLUME The display will show the current preset volume settings LOLUNMES RECU MTSE NS EN ENS RON Tone Commander 8610 8620 User Guide 37 Receive handset and headset Q Select RCV or RCV to adjust the receiver volume level The new setting will be shown in the display Transmit headset only Q Select VOICE Select XMT or XMT to adjust the headset s transmit volume level The new setting will be shown in the display Press the DONE key to return to the Voice Mode menu or press the SETUP key to exit Setup Mode Adjusting the Display Contrast This setting adjusts the contrast of the display to compensate for viewing position and lighting conditions Q 38 From the User Options menu select DISPLY SETUP USER gt MORE DISPLY S
7. been removed PHSSuUORD CLEARED Press the DONE key to return to User Options menu or press the SETUP key to exit Setup Mode What to do if you lose your password Contact your system administrator or call Tone Commander technical support at 800 524 0024 in the event you misplace your password You will need to report the serial number of your telephone to receive a new password Your telephone installer or system administrator can also use the RESET option in the Installation Options menu to remove all passwords The Installation Options menu may be password protected This option will clear all call log entries programmed numbers and settings in your phone 40 Tone Commander 8610 8620 User Guide Appendix A User Options Menu Tree USER User Options CLOCK Set Time and Date sosse page 24 KEYS nn nn ten ennemi page 25 CA DN Keys DSS Direct Station Selech page 26 DSS Enter Edit DSS Dialing String CLEAR Remove Dialing String PAUSE Dialing Pause CA DN No DSS Feature Activator Keys ticcccsscccessteeeenneeetenneeeeneneteetes page 27 CALL Originate a Call National ISDN only Speed Dial KV raenitiiirrnti page 28 PAUSE Dialing Pause FA Feature Activator CLEAR Remove Dialing String UNUSED KEYS ics ccinzzeseaseceaas eaae an anaa erena page 30 DIR Call Directory page 31 RING Personal Ringing 1 ccccsccceceeseeetcsseeetessteeetesseeees page 33
8. call or disconnects you from a call and returns new dial tone when not in conference mode page 10 16 HOLD Key places a call on hold page 8 17 Microphone used for hands free speakerphone calling located in the front right corner of the telephone 18 Handset Headset Jack a jack on the side of the telephone connects to the handset or a standard headset 19 Telephone Identification Label Area indented area for a directory number label Use 12 x 134 adhesive labels Avery 8167 5267 or equivalent 4 Tone Commander 8610 8620 User Guide Operation Placing a Call Selecting a Call Appearance If your telephone is idle and the Call Preference option page 36 is set to Idle or Ringing an idle call appearance will be automatically selected when you go off hook or the speakerphone will be activated when you press a Speed Dial DSS REDIAL or dial pad key while on hook Automatic Call Appearance Selection Lift the handset press the SPKR key or press a dial pad key ie to automatically select an idle call appearance Manual Call Appearance Selection ED Press an idle unlit call appearance key Dialing Dial the number with the dial pad The dialed number will be displayed briefly and then the network will confirm the dialed digits in the display The call duration timer begins when you are connected Hot Key Dialing Begin dialing by pressing a dial pad key while on hook An idl
9. is not currently set up as a DSS key the DSS softkey option will appear Select DSS to enable the DSS option on this CA DN key You can change the key back to standard CA DN operation no DSS by selecting CA DN Using the dial pad enter the number you would dial to call the monitored station If you need to make corrections while entering numbers select BKSP backspace to delete the previous digit CLEAR removes all digits allowing you to start over Tone Commander 8610 8620 User Guide Smart Pauses Q DONE Pauses are entered with the PAUSE softkey and are shown in the display as a P character The first pause in a dial string will delay dialing until the call is answered additional pauses delay dialing for one second Enter multiple pauses to increase the delay time Press the DONE key twice to return to the key selection menu or press the SETUP key to exit Setup Mode Feature Activator Keys Feature Activator keys must be assigned by your telephone installer You can change the call origination feature from the User Options menu The CALL feature is not used with Lucent 5ESS Custom ISDN and Avaya Definity Custom ISDN IB HETWORE FARTS CALL CALE Select CALL if a call needs to be originated when the feature is activated When enabled CALL will appear in the top line of the display as shown above With CALL enabled the feature is always activated within the context of a call Feat
10. network page 11 8 Multifunction Keys select call appearances activate network features or dial personal speed dial numbers Red and green indicators on the keys show call appearance and feature status The optional 8030X Button Expansion Module provides 30 additional multifunction keys Call Appearance State Indication Call Ringing Green flashing In Use by You Green on steady In Use at Another Terminal bd on stead or an Activated Feature y On Hold at Another Terminal Red winking 9 Volume Keys adjust the receiver speaker volume when on a call adjust the ringer volume when on hook pages 18 and 19 10 MUTE Key mutes the microphone when using the speakerphone or handset headset A red indicator on the key is lit when mute is active page 16 11 SPKR Speaker Key activates the speakerphone A green indicator on the key is lit when the speakerphone is in use page 16 12 Dial Pad dials telephone numbers and sends DTMF tones to external equipment such as voice mail systems The dial pad is also used for number entry during setup 13 TRAN Transfer Key places the current call on hold and selects an idle call appearance for transferring the call A second press completes a transfer page 9 14 CONF Conference Key adds other parties to a conference call page 9 Tone Commander 8610 8620 User Guide 3 15 DROP Key removes the last party added to a conference
11. new calls are received Tone Commander 8610 8620 User Guide 13 Dialing a Call Log Entry With the call you want to dial showing in the call log display select DIAL An idle call appearance will be automatically selected The directory number from the log will be shown in the second line of the display For outgoing calls all digits that were dialed to complete the original call are shown Q Add any required prefixes and then press the softkey under the directory number to dial the digits displayed 909 1234 14 Tone Commander 8610 8620 User Guide Using the Call Directory What is the Call Directory The Call Directory is a softkey based speed dialing system that can store up to 36 entries A name display identifies each entry Use the directory to store frequently dialed numbers when additional Speed Dial keys are not available Directory entries are displayed on nine screen pages with four entries per page The current directory page number 1 9 will be shown at the upper right of the display Dialing from the Call Directory Pressthe CALL key CALL MENL DIF LOG ID Select DIR Shortcut you can skip this step and press a dial pad key to select a directory page DIRECTORY PAGETS Jim G Home GD To see a different directory page select a page by pressing a dial pad key 1 9 or press the MORE key to cycle through the nine pages until the desired page is displayed
12. selected station number If the station associated with the DSS key is ringing the call appearance will be answered Any Call Appearance Directory Number key can be programmed as a DSS key see page 26 6 Tone Commander 8610 8620 User Guide Answering a Call When a call is ringing the display will show the calling number if available and the called number Lift the handset or press the SPKR key to answer the ringing call shown in the display To answer a different ringing call press the ringing Call Appearance key before going off hook Call Preference If the Call Preference option page 36 is set to Ringing your telephone will automatically answer the ringing call shown in the display when you lift the handset or press the SPKR key Ringing Control The Ringing Control option page 35 determines how calls ring at your telephone Individual call appearances can be set to always ring never ring or ring after a delay Bridging a Shared Call Appearance You can bridge connect to an active call on a call appearance that is shared with other terminals unless call privacy is enabled at the network Lift the handset or press the SPKR key Press the busy red Call Appearance key for the call you want to bridge The call duration timer begins when you are connected to the call To disconnect from the call replace the handset or press the SPKR key The other parties will remain connected Tone Comm
13. Call Log Unanswered Incoming Calls calls that rang at your telephone and were not answered Forwarded calls are not logged Answered Incoming Calls calls that were answered at your telephone Outgoing Calls calls originating from your telephone Viewing the Call Log Pressthe CALL key CALL MEHL DIF LOG ID Select LOG A password may be set to prevent unauthorized entry into your call log When prompted for a password enter your password with the dial pad Press the DONE key after entering the password To change or remove the password please refer to page 39 SELECT GALE OE Tyre WHANMS AMSA OUT 12 Tone Commander 8610 8620 User Guide Select the type of call you want to view UNANS unanswered ANSWD answered or OUT outgoing A key indicator will alternately flash red and green to identify the call appearance that was used for the logged call To view a previous older call in the log select lt BACK To return to the last displayed newer call in the log press the MORE key To delete a call from the log select DELETE To return to the time and date display select DATE Shortcut to the Unanswered Call Log If any calls ringing at your telephone were unanswered UNANS will appear in the display You can select UNANS to enter directly into the Unanswered call log After you have viewed the unanswered call log the UNANS display indication will clear until
14. TONE COMMANDER S610 8620 ISDN Telephone User Guide Contents INTFOdUCTIONE ccscatec ceded sce steers shee aE SAAE RAEE an 1 Using This Manual wic cic c sate dite cnedee tanins dnteunnme cain 1 Controls and Indicators eeeceeeeeeeeeee eee eeeaeeeeaeeseeeeeeeaeeetaeeeeeeeees 2 Operationen eae tee rites 5 Placing a Gall srncie in rar aa GOA TAn 5 Answernga Calli resinsinten aiaa 7 Bridging a Shared Call Appearance cccccceeeeeeeeeeeeeeteeeeeneeeeaes 7 Displaying Call Appearance Information 8 Holding Galls zs niiina aiana 8 Transferring Calls 9 Conferencing Calls 9 Using Network Features 00 ccccsecceeeeeeeeeeeeeeeeeeeeseneeeeeseeeeeeeseeeaeees 11 Using the Call Log 12 Using the Call Directory 0 2 0 0 ceeceeeeceeeeeeeeeeeeeeeeseeeeeseaeeesaeeeeneeees 15 Using the Speakerphone cccceeeececeeeeeeeeeeeeeeseeeeeseeeeeaeeeeneeees 16 Using Voice Announce EAA 17 Using a Headset s kh vl ieee 18 Adjusting the Receive Volume 18 Adjusting the Ringer Volume eeeccceeeeeceeeeeesneeeeeenaeeeeeenaeeeeeeaaes 19 s r Options it Seen aetna ee cen 20 Adjusting the Telephone Angle 20 Labeling KeyS 2 2220 snif sa nel datant nn 23 User Options Men sissioni anaana aai 23 Setting the Time and Date 24 Setting Up Multifunction Keys 25 S
15. a different directory page Deleting a Directory Entry Select CLEAR from the Name screen to delete a directory entry The entry s name and number will be deleted immediately 32 Tone Commander 8610 8620 User Guide Personal Ringing Options Ringing Tone Your telephone has eight distinct ringing tones available A single unique ringing tone can be assigned to each terminal or individual unique ringing tones can be assigned to each call appearance In office environments with multiple terminals unique ringing tones for each terminal can help identify ringing stations Individual unique ringing tones for each call appearance are useful for vision impaired users or for users that handle call answering for multiple clients Q From the User Options menu select RING SETUP USER RING Select the TONE option All multifunction keys that are programmed for call appearances or DSS will have a steady green indication ALL KEYS will be shown in the top line of the display if all keys are currently set to use the same ringing tone RINGING TOME 3 ALL EES Kerra 1 6 GR Line RES If individual call appearances are using unique ringing tones the setting for the first call appearance key will be shown in the top line and the call appearance key s indicator will alternately flash red and green RIHGIMG TOHE 3 REMPLIE OF To use the same ringing tone for all call appearance keys select ALL if shown in t
16. ance Use this selection for monitored call appearances that are normally answered elsewhere WAIT delays ringing at your telephone for 2 to 7 ringing cycles 6 seconds per cycle Use this option for backup answering on call appearances that are primarily answered on other terminals Calls that do not ring due to the ringing control selection do not display call information and are not recorded in the call log From the User Options menu select RING SETUP USER gt RING Select CONTROL All multifunction keys that are programmed for call appearances or DSS will have a steady green indication Press a lit key to view its current ring control setting EEVEL ALWAYS RONG ALWAYS NEVER WAITS WAITS SALIWAYS KIHE WAITS WE ITS If you want to change the setting for the selected key select ALWAYS NEVER or WAIT2 WAIT7 GD Press the DONE key to return to the Personal Ringing menu or press the SETUP key to exit Setup Mode Tone Commander 8610 8620 User Guide 35 Call Preference Options National ISDN only Call Preference determines what happens when you lift the handset or press the SPKR key For Lucent 5ESS Custom ISDN service Call Preference is controlled by the network RING preference will automatically select the oldest audibly ringing call appearance if there is no ringing call appearance an idle one is automatically selected Call appearances that are in an alerting state but are not audibly ringing
17. ander 8610 8620 User Guide 7 Displaying Call Appearance Information xu Q C2 Press the CALL key Select ID Shortcut you can skip this step and immediately press Call Appearance keys Press Call Appearance keys Network call information will be displayed for currently active Call Appearance keys NO CALL INFORMATION and the assigned directory number if available will be displayed for idle keys Press the CALL or DONE key when finished Holding Calls Press the HOLD key or another Call Appearance key to place the currently connected call on hold The held call appearance indicator will wink with a green light Press the held Call Appearance key to return to the call Tone Commander 8610 8620 User Guide Transferring Calls Use this feature to transfer an active call to another party 2 Press the TRAN key while on an active call The current call is placed on hold and an idle call appearance is automatically selected The TRAN indicator flashes on some network switch types the CONF indicator may light instead of the TRAN indicator Dial the party you want to transfer the call to with the dial pad or a Speed Dial key Wait until the called party answers to announce the call or transfer it immediately before the called party answers D Press the TRAN key again to complete the transfer DSS Transfer 616 Note While on an active call press the TRAN key Press the DSS ke
18. announcing of screened calls when your phone is on hook and idle Incoming calls that meet specific predefined criteria that have been set up by your telephone installer can be answered automatically by the speakerphone The microphone can be automatically disabled for announcing only or enabled to allow two way conversations You can enable or disable Voice Announce at any time Enabling Disabling When the phone is idle the display will show the current Voice Announce state The Voice Announce state is shown only if Voice Announce keys have been set up by your telephone installer Press the softkey beneath the VA display to enable or disable Voice Announce LA OH D Receiving Voice Announce Calls Calls selected for voice announcing will be answered automatically if your phone is on hook and idle You and the caller will hear a double beep if your microphone is muted or a single beep if your microphone is enabled The call will disconnect when the caller hangs up After the call has been answered you can pick up the handset for a private conversation turn muting on or off press the SPKR key to disconnect and perform other normal call operations Voice Announce is disabled when you are on an active call with the handset headset or speakerphone CAUTION If Call Announce is enabled for a calling directory number the caller should not transfer calls unscreened blind to your telephone otherwise the transferred call will
19. be answered using Voice Announce Tone Commander 8610 8620 User Guide 17 Using a Headset Headset Mode Operation Your telephone can be set for handset or headset use see page 37 With a headset the SPKR key is used as the hookswitch and the speakerphone feature is disabled Optimizing the Phone to Match Your Headset Headset models may vary in their microphone sensitivities and receive levels Your telephone provides adjustments for transmit and receive levels to accommodate most headsets see page 37 Adjusting the Receive Volume The Volume keys speaker icon adjust the receive volume level for the handset headset and speakerphone while you are on a call The telephone stores individual preset volume settings for the handset and headset Volume settings return to the programmed preset levels after a call is completed See page 37 to change the preset values Changes to speakerphone volume levels are retained after a call is completed 18 Tone Commander 8610 8620 User Guide Adjusting the Ringer Volume The Volume keys adjust the ringer volume while you are not on a call The telephone will ring once with the new ringer volume setting and the new setting will be shown briefly in the display When the volume is at the lowest setting the phone will display RINGER OFF instead of the date and time when idle RINGER OFF CLIL GHO REDTAL Press the Volume Up key while you are not on a call to enable t
20. e call appearance if available will be selected automatically Tone Commander 8610 8620 User Guide 5 Last Number Redial The Redial feature dials the last number that was dialed with the dial pad or a Speed Dial key Digits dialed after a call is connected are not saved Select REDIAL to redial the last number dialed Dialing from the Call Log refer to page 14 Dialing from the Call Directory refer to page 15 Using Speed Dial Keys Speed Dial keys automatically dial a series of up to 24 digits when pressed If your telephone is on hook an idle call appearance will be selected before dialing If you are already on a call the digits will be dialed using DTMF tones on that call Use Speed Dial keys to dial frequently called numbers to activate network features that include a directory number and to speed up dialing of access numbers for voice mail auto attendant and similar systems Any unused multifunction key can be programmed as a Speed Dial key see page 28 ED Press a Speed Dial key to dial a number The dialed digits will be shown in the display Using DSS Keys DSS keys are a special type of Call Appearance Directory Number keys that are programmed with speed dial numbers to provide Direct Station Selection When the call appearance is idle or busy DSS keys act like Speed Dial keys to call a station When ringing DSS keys act like CA DN keys to answer a call ED Press an idle DSS key to dial the
21. earance or DSS Red Feature Activator Off Unused or Speed Dial On the phone or Button Expansion Module press the multifunction key to be programmed The selected key s indicator will alternately flash red and green The following key settings can be changed from the User Options menu Call Appearance DSS select CA DN or Direct Station Selection mode enter a dialing string for DSS Feature Activator add a CALL option to originate a call when sending the Feature Activator code Speed Dial enter a dialing string for one button speed dialing Programming procedures for each key type are described below Tone Commander 8610 8620 User Guide 25 DSS Keys DSS keys are a special type of Call Appearance Directory Number keys that are programmed with speed dial numbers to provide Direct Station Selection When the call appearance is idle or busy DSS keys act like Speed Dial keys to call a station When ringing DSS keys act like CA DN keys to answer a call The LED indicator on the key shows the status of the station s call appearance idle ringing hold busy Shared call appearances for stations you wish to monitor must be configured on your ISDN line You must program the DSS number to dial the monitored station on your phone even if Parameter Download is provided 26 The Call Appearance number key mode CA or DSS and Directory Number will be shown in the top line of the display If the key
22. elect to lighten the display less contrast or to darken the display more contrast The display contrast will change and a bar graph will show the new contrast setting LOMTRAST ERRER D E Press the DONE key to return to the User Options menu or press the SETUP key to exit Setup Mode Tone Commander 8610 8620 User Guide Setting a Call Log Password You can set a password to prohibit unauthorized entry into your Call Log From the User Options menu select PASSWD SETUP gt USER MORE gt gt PASSWD If a password is currently set the display will prompt you to enter your password prior to making changes CALL LOG PASSWORD sel ELEAr Creating Changing Your Password Select SET HEL PRESSOR SE cat ERP Enter a new 4 to 11 digit password with the dial pad If you need to make corrections select lt BKSP backspace to delete the previous digit CE Press the DONE key ENTER AGAIN E tiki lt BRLF Repeat the password when prompted to verify the new entry Tone Commander 8610 8620 User Guide 39 ZD Press the DONE key PASSWORD SET will be displayed to confirm the new password PASSWORE SET Record your password for future reference Press the DONE key to return to the User Options menu or press the SETUP key to exit Setup Mode Removing the Password Select CLEAR PASSWORD CLEARED will be displayed to confirm that the password has
23. elephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning 17 Do not use the telephone to report a gas leak in the vicinity of the leak SAVE THESE INSTRUCTIONS Tone Commander 8610 8620 User Guide 45 FCC Requirements The Tone Commander Models 8610T 8610U 8620T and 8620U comply with Part 68 of the FCC Rules The label affixed to this equipment contains among other information the FCC Registration for this equipment You must upon request provide this information to your telephone company The following jacks must be ordered from the telephone company in order to interconnect this product with the public communication network RJ49C If your 8610 or 8620 causes harm to the telephone network the Telephone Company may discontinue your service temporarily if possible they will notify you in advance But if advance notice is not practical you will be notified as soon as possible You will be informed of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service The 8610 and 8620 are hearing aid compatible HAC per Section 68 316 FCC Rules and Regulations If you have trouble with the 8610 or 8620 please ref
24. er to the Troubleshooting section in this manual or contact us at the address listed on the back of this manual for information on obtaining service or repairs The telephone company may ask that you disconnect the telephone from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense 46 Tone Commander 8610 8620 User Guide TONE COMMANDER 14 280195 Rev E 2010 11609 49th Place West Mukilteo WA 98275 4255 800 524 0024 425 349 1000 Fax 425 349 1010 www tonecommander com
25. etting Up the Call Directory sesseeeeseeeseeeresrresriesrresrresrresrresn 31 Personal Ringing Options cceccceceeeeeeeeeeeeeeeeeeeeeseaeeeeaeeeeeeeees 33 Call Preference Options 36 Handset Headset Configuration 37 Adjusting the Display Contrast 38 Setting a Call Log Password 39 Tone Commander 8610 8620 User Guide Appendix A User Options Menu Tree ssis Appendix B Warranty and Service ccceeeceeeeeeeeeteeeeteeteeeeeees Appendix C UL FCC Statements ii Tone Commander 8610 8620 User Guide Introduction Tone Commander 8610 and 8620 ISDN Telephones are easy to use multiline terminals with advanced automatic setup capabilities Features of the 8610 and 8620 include AutoSPID and Parameter Download Call Log Call Timer e Last Number Redial e Speed Dial e Hot Key Dialing Direct Station Select Call Directory Automatic Switch Type Detection Message Waiting Indication Ringing Control for Shared Lines Flexible Ringing Options Desktop or Wall Mounting Integrated Speakerphone Voice Announce Handset or Headset Operation Your telephone may be equipped with some of the following options 8030X Button Expansion Module adds 30 multifunction keys 8001TA RS 232 Terminal Adapter interfaces the phone with any TAPI compliant Windows application 8002TA Analog Port Terminal Adapter provides an analog port for a standard a
26. gt key to see additional menu selections OPTIONS WOICE DISELY PASSWD Note The PREF option is only available with National ISDN For a list of all selections available from the User Options menu see the User Options Menu Tree page 41 Setting the Time and Date D 24 From the User Options menu select CLOCK SETUP USER CLOCK The current time and date will be displayed with the cursor flashing on the first digit il isan ALP Enter new digits for the date and time with the dial pad The cursor will advance automatically as each digit is entered Time must be entered in 12 hour format AM PM is changed with a softkey If you need to make corrections select lt BKSP backspace to move the cursor to the left The MORE key moves the cursor to the right When all changes have been made press the DONE key to return to the User Options menu or press the SETUP key to exit Setup Mode Tone Commander 8610 8620 User Guide Setting Up Multifunction Keys From the User Options menu you can enter key labels set up Speed Dial and DSS keys and enable call origination for Feature Activator keys Call Appearance and Feature Activator keys must be assigned by a Parameter Download or from the Installation Options menu From the User Options menu select KEYS SETUP USER gt KEYS The status indicator for each key will indicate the current setting Green Call App
27. he display and then press a dial pad key 1 8 to select a ringing tone and hear a sample of the tone RINGING TOME 6 ALL EES KEYPAD 1 5 OR LINE KEY Tone Commander 8610 8620 User Guide 33 DONE To use individual ringing tones press a lit call appearance key and then press a dial pad key 1 8 to select a ringing tone for the call appearance and hear a sample of the tone Repeat for other call appearance keys RINGING TOME 4 REVERS FILL Pea ae Or When finished press the DONE key to return to the Personal Ringing menu or press the SETUP key to exit Setup Mode Off Hook Ringing Options Incoming calls ring at a muted volume level when you are off hook on another call You can select normal ringing or a single burst of the ringing pattern 34 From the User Options menu select RING SETUP USER gt RING Select the OFFHK option The current off hook ringing setting will be displayed OFFHOOR RITMG STNGLE HORMAL SIHGLE Select NORMAL or SINGLE to change the setting Press the DONE key to return to the Personal Ringing menu or press the SETUP key to exit Setup Mode Tone Commander 8610 8620 User Guide Ringing Control for Individual Call Appearances You can control the audible ringing at your telephone for each call appearance Call appearances set to ALWAYS will ring immediately Use this setting for your primary call appearances NEVER completely disables ringing on the call appear
28. he ringer Tone Commander 8610 8620 User Guide 19 User Options Adjusting the Telephone Angle The stand can be installed in two positions for desktop use Select the position that provides the best screen readability and easy control operation for the phone s location e f you need to remove the stand press it down to disengage the snap tabs and then lift off the stand The low desktop stand position is shown the removal procedure is the same for high desktop and wall mount positions Stand Removal e Rotate the stand as needed refer to the pictures on the following page e To install the stand insert the tabs on the telephone into the large openings in the stand s upper slots and then press the stand toward the top of the telephone until it locks into place If your telephone includes an 8030X Button Expansion Module use the double width stand supplied with the 8030X 20 Tone Commander 8610 8620 User Guide Low Desktop Position High Desktop Position Tone Commander 8610 8620 User Guide 21 Handset Retainer Clip For low desktop position use the handset retainer clip should be installed in the default position without the tab protruding into the hookswitch area Install the handset retainer clip as shown below for wall mount use or high desktop positions where the handset may be inadvertently bumped from the cradle Pull out the clip as shown rotate the clip 180 and then re insert the clip
29. nalog telephone device 8003TA Terminal Adapter combines the features of the 8001TA and 8002TA in a single unit Using This Manual A brief description of all controls and indicators is presented on the following three pages Instructions for using your telephone are in the Operation chapter page 5 Many telephone features can be customized see the User Options chapter page 20 Tone Commander 8610 8620 User Guide 1 Controls and Indicators CALL SETUP DONE MORE gt O O Display shows the call state caller ID dialed digits network call control messages and elapsed time during calls When not ona call the date time of day and softkey options are displayed The viewing is primarily set by selecting the high or low base mounting position page 20 Viewing angle display clarity can be altered by adjusting the display contrast page 38 Softkeys select the function displayed above the key on the second line of the display CALL Key selects the Call Identification Display Call Log and Call Directory modes pages 8 12 and 15 SETUP Key enters Setup Mode page 23 DONE Key exits the current menu saves any changes made and returns to the previous menu options Tone Commander 8610 8620 User Guide 6 MORE gt Key cycles through the menu option groups in Setup Mode 7 Message Waiting Indicator a bright red indicator is lit when messages are waiting controlled by the
30. nd extension cords as this can result in the risk of fire or electric shock 13 Never push objects of any kind into this product through any openings as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock Never spill liquid of any kind on this product 44 Tone Commander 8610 8620 User Guide 14 To reduce the risk of electric shock do not disassemble this product but take it to a qualified serviceman when some service or repair work is required Opening or removing covers may expose you to dangerous voltages or other risks Incorrect reassembly can cause electric shock when the appliance is subsequently used 15 Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions A When the power supply cord or plug is damaged or frayed w If liquid has been spilled into the product O If the product has been exposed to rain or water g If the product does not operate normally by following the operating instructions Adjust only those controls that are covered by the operating instructions because improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation E If the product has been dropped or the case has been damaged F If the product exhibits a distinct change in performance 16 Avoid using a t
31. nts Important Safety Instructions 1 Never install telephone wiring during a lightning storm 2 Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations 3 Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface 4 Use caution when installing or modifying telephone lines When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following 5 Read and understand all instructions 6 Follow all warnings and instructions marked on the product 7 Unplug the line cord before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning 8 Do not use this product near water for example near a bathtub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool 9 Do not place this product on an unstable cart stand or table The product may fall causing serious damage to the product 10 This product should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supply to your home consult your dealer or local power company 11 Do not allow anything to rest on the power cord Do not locate this product where the cord will be abused by persons walking on it 12 Do not overload wall outlets a
32. onfiguration other parties in the conference may remain connected or be disconnected Tone Commander 8610 8620 User Guide Using Network Features Feature Activator keys access features provided by the telephone network A feature is active when the key s red indicator is on Some commonly available features are listed below Consult your service provider for more information Call Forwarding Forwards ringing calls to another number When the Call Forward key indicator is lit incoming calls will be forwarded Privacy Prevents other users from bridging on your active call Group Call Pickup Answers a Call ringing at another telephone in your workgroup Directed Call Pickup Answers a call ringing at a specified telephone Automatic Callback Recall Calls you when a dialed busy station becomes idle then redials the station when you answer Message Waiting Lights the Message Waiting Indicator on your telephone when you have a voice mail message Voice mail services are provided by your telephone company consult your service provider for the access number and operation instructions Tone Commander 8610 8620 User Guide 11 Using the Call Log What does the Call Log Do The call log maintains a running list of the last 100 incoming or outgoing calls from your telephone You can view the caller ID number if available the date and time of the call and elapsed time for connected calls Types of Calls in the
33. ory entry Press the dial pad key repeatedly until the desired upper case letter lower case letter or number appears in the display For example to enter the letter L press the 5 key 3 times Spaces and punctuation can be entered with the and keys After a short delay the flashing cursor will advance to the next character Press the MORE gt key if you want to manually move to the next character If you need to make corrections while entering the name select BKSP backspace to delete the current character and move back to the previous one DIRECTORY HAME Stews SEES CLEAR MOVE HUMBER Tone Commander 8610 8620 User Guide 31 Select NUMBER Enter the number to dial with the dial pad Dialing pauses are entered with the PAUSE softkey see page 28 If you need to make corrections while entering numbers select lt BKSP backspace to delete the previous digit CLEAR removes all digits allowing you to start over PAUSE HARE When all digits have been entered press the DONE key to return to the Select A Softkey menu or press the SETUP key to exit Setup Mode salei a Sdra FREBL S Jim G Home Steve Moving a Directory Entry Select MOVE from the Name screen if you want to move a directory entry to a new location PICK WHEW SUPTREY PHaels Jim G Home Steve Press the softkey for the new location select a new page first with the dial pad or the MORE gt key if moving to
34. selection menu Tone Commander 8610 8620 User Guide 29 Unused Keys Any Speed Dial key can be changed to an Unused key by clearing the dialing string Any Unused key can be changed to a Speed Dial key by adding a dialing string see page 28 Select CLEAR to remove the dialing string The key is converted to an Unused key thor Pe eee mele D Press the DONE key to return to the key selection menu 30 Tone Commander 8610 8620 User Guide Setting Up the Call Directory Up to 36 numbers can be stored in the Call Directory Directory entries are similar to Speed Dial keys but are accessed from a display menu Place your most frequently dialed numbers on Speed Dial keys if available and put other numbers in the directory Directory entries are displayed on nine screen pages with four entries per page The current directory page number 1 9 will be shown at the upper right corner of the display From the User Options menu select DIR SETUP USER gt DIR Select a directory page by pressing a dial pad key 1 9 or press the MORE key to cycle through the nine pages until the desired page is displayed Select a directory entry by pressing the softkey below the name display You can edit an existing entry or add a new one by pressing the softkey below an entry position SEER A SUr nes FPREBRLS Jim G Home Using the dial pad enter a name 5 characters max to identify the direct
35. tivator the FA softkey will be replaced by CLEAR If you need to make corrections while entering numbers select BKSP backspace to delete the previous digit CLEAR removes all digits allowing you to start over A Soeed Dial key will revert to Unused if saved with a cleared dial string Smart Pauses Pauses are entered with the PAUSE softkey and are shown in the display as a P character The first pause in a dial string will delay dialing until the call is answered additional pauses delay dialing for one second Enter multiple pauses to increase the delay time 28 Tone Commander 8610 8620 User Guide Feature Activator Codes Feature activator codes are assigned by your network service provider Consult with your network service provider for the required codes Feature Activator FA numbers are entered with the FA softkey and are shown in the display as an F character F must be the first character in the dialing string the two numeric digits immediately following the F indicate the network feature activator code The FA softkey is only available when no digits have been entered HAERE Pao alse After entering F the FA softkey will be replaced by CLEAR In the example below the Speed Dial key sends feature code 57 Call Forward followed by the directory number 555 1234 PaYSer iss dakar CLEAR PRUSE When all digits have been entered press the DONE key to return to the key
36. ures that need to originate a call include Call Forward on Siemens EWSD ICM intercom on Nortel DMS 100 and Call Pickup If the phone is on hook when a Feature Activator key with CALL enabled is pressed a new call will be originated If the phone is already off hook when the feature key is pressed the feature will be activated within the context of the current call Press the DONE key twice to return to the key selection menu Tone Commander 8610 8620 User Guide 27 Speed Dial Keys Speed Dial keys facilitate dialing for voice mail auto attendant and similar applications Pressing a Speed Dial key with no active call will originate a call on an idle call appearance and dial the selected number If a Speed Dial key is pressed while connected on an active call the speed dial number is dialed on that call Speed dialing can be used in conjunction with manual dialing Any unused multifunction key can be designated as a Speed Dial key Speed Dial keys can also include network feature activator codes Speed Dial keys can be programmed with up to 24 digits including 0 9 and Pause The keys must be programmed at the terminal they are not set by a Parameter Download Dialing strings can include network feature activator codes to simplify the use of features such as Directed Call Pickup and Call Forwarding HAREP Pa Pause Enter digits 24 maximum with the dial pad After entering the first digit pause or feature ac
37. y for the destination party Press the TRAN key to complete the transfer Complete an in progress call transfer before answering another call Conferencing Calls You can initiate multi party conference calls Conferences are limited to 3 or 6 parties depending on your network configuration Conferencing a New Call Press the CONF key while on an active call The current call is placed on hold and an idle call appearance is automatically selected The CONF indicator lights Dial the party you wish to add to the conference Tone Commander 8610 8620 User Guide 9 After the added party answers press the CONF key to conference all parties together Repeat the above steps to add another party Conferencing a Held Call a U Press the CONF key while you are on an active call with another call on hold The current call is placed on hold and an idle call appearance is automatically selected The CONF indicator lights Press the Call Appearance key for the held call you wish to add to the conference Press the CONF key to conference all parties together Repeat the above steps to add another party Dropping the Last Party Press the DROP key to remove the last party added to a conference Terminating a Conference 10 Replace the handset or press the SPKR key if using the speakerphone to terminate a conference removing yourself and all other parties Depending on your network c
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