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Internet Telephony PBX System IPX

1. FP digit set and wildcard characters like X Z and N in Route Configuration explains digit set and wildcard characters Note The in the pattern is for some PSTN saver lines that may set ff as their dial pattern For most of the IP Phones press will immediately send out the dialed number 6 10 1Add a Digitmap 1 Click the Add New tab 2 Enter settings show in Table 6 16 Click to see the pattern in the list 4 Click Add to have newly added digitmap 73 6 10 2Edit a Digitmap 1 Selecta digitmap ID 2 Edit settings show in Table 6 16 3 Click or pr to add or delete the pattern 4 Click or to adjust the order of sequence Click Apply 6 10 3Delete a Digitmap 1 Select a digitmap ID 2 Click Delete to remove the ID Table 6 16 Digitmap Configuration Settings Field Description Digitmap ID A unique ID containing alphabets numbers and underscore only without spaces 17 characters maximum Destination Number Pattern A destination number pattern consisting of digits digit set and wildcard characters e g 9NXXXXXX matches any 7 digit number starting from a digit larger or equal to 2 and with an extra prefix digit 9 Number of Stripped Digits Number of leading digits to be stripped from the original number when matches this digitmap Using 9NXXXXXX as an example pattern with number of stripped digits equal to 1 dialing 95270001 wi
2. The time must be shorter than Timeout To Next Forward of the extension or the call will forwarded to an extension that is set in Unavailable Call Forward in Extension of IP Phone Set a waiting time in seconds to ring agents in the queue again if the call is not answered Set the representative number of this queue e g a queue named Support and its service extension is 500 There are three agents with extensions of 155 157 and 166 in Support The Distribution Policy is set to Ring All When a customer calls the service extension 500 for Support extensions 155 157 and 166 will all ring simultaneously Select number of calls for waiting when all agents are occupied Click ne j mnn to select remove the selected agent from this queue The left box lists the available agents and the right box shows the selected agents 7 12 Interactive Voice Response IVR Interactive Voice Response IVR helps a caller to select options from voice menus by pressing keys on a telephone keypad With IVR a caller can connect to an expected extension or a service promptly IP PBX enables multiple configurable IVR menus in a single system and each of them could have a hierarchy up to three layers Select Feature gt IVR to add edit and delete the IVR menus You can 88 also manage IVR prompts used by IVR menus in this page 7 12 1Add a new IVR Menu 0 201 27 69 Click Add New enter a name of an IVR menu in IVR Name
3. Reload the IP PBX Service 95 8 3 Case Il Two site configuration This case describes the typical settings of a two site configuration say Company B headquarters B HQ and its branch B BR located in another country Assume each site has a DSL connection for Internet access B HQ has 4 PSTN subscriber lines and B BR has 2 lines as shown in Figure 6 2 The provisioning tasks include Both sites have staff phones in cubes and offices and utility phones in public areas Each phone has one extension A utility phones can call extensions within the site it is in only while the staff phones can call any extension in both sites without limitation B HQ has extensions 1XX and B BR has extensions 2XX Calls between B HQ and B BR use private SIP trunks across Internet IP PBX at B HQ has a static IP address 64 1 0 1 and IP PBX at B BR has a static IP address 222 44 0 1 Only staff phones can call out to PSTN with a prefix 9 B HQ staff phones call out starting with 90118621 will relay to B BR through the SIP trunk and then hop off to PSTN in B BR Similarly B BR staff phones call out starting with 9001408 will relay to B HQ for PSTN hop off Incoming PSTN calls are answered by auto attendant and could be transferred to any extension 96 B HQ O 2 We B BR De Es Figure 6 2 Configuration steps in B HQ 1 oO oN OP mF YO Df Create usergroups named staff utility and ext all Add staff and utility i
4. can enter some commands for adding editing deleting debugging TT Refer to Table 3 4 for more detail of pickup group TT Refer to 7 1 for more detail of Call Park 99 9 2 2 1 Connection 1 Connect the console port with a computer using RS232 2 Open a terminal emulator such as HyperTerminal on the computer 3 Configure the serial port setting as follows e Baud Rate 115200 s Data 8 bit e Parity none e Stop 1 bit e Flow Control none 4 Click OK to connect 9 2 2 2 Login Type in the login username and password both are esicli 9 2 2 3 Basic Commands This section describes basic command lines for general users Help Display the help message command available for the level CLI Command help Display the available commands after the commands you entered CLI Command lt CLI command gt Quit Logout Enter the command to Logout CLI CLI Command quit logout Exit Exit the current level and go back to the previous level If you are in the basic level the console interface will logout If you are in admin level enter this command will disable and back to basic level CLI Command exit 100 History Display the commands you entered before You can also press 7 4 on the keypad to show the used commands CLI Command history Enable Enter the admin level The system will request for a password The password is the same as the administrator s password for web interface Adm
5. wav file from the All Files list o 2 2 Click Delete The deleted file shall disappear from the All Files list 7 12 6I1VR Parameters IVR Parameters page offers the administrator to set to options Digit Input Timeout and User Response Timeout Select Feature gt IVR and then click IVR Parameters tab to see the configurations Table 7 14 IVR Parameters Configuration Settings Field Description Digit Input Timeout Enter timeout for digit collection e g 5 sec User Response Time out Enter timeout for caller response e g 15 sec 7 12 7Auto Attendant Prompts This page allows replacing built in AA prompts with user recordings 1 Click a language and a prompt in the corresponding lists 2 Find the new recording in the local storage 3 Click Put File to complete the replacement 4 If you want to change back to the original default prompt click a language and a prompt in the Language and Prompts list and then click Use Default Note that the replacement is done for the selected Language and Prompt only Currently only following prompts could be replaced The recording format must be 8000 Hz 16 bit mono Windows PCM WAV file Table 7 15 Replaceable Auto Attendant Prompts Configuration Settings Prompt Description Greeting Welcome to company please dial an extension or press key for the operator Invalid am sorry that is not a valid extension Please try again 93 8 Example Provisioning
6. 9 53 67 5060 and 69 4 8 1 Add a Service 1 Enter the Service ID Protocol Port Forward to IP and Forward to Port 2 Click Add to add the newly service in the Service ID Note the usage of port range using the syntax from port to port For example enter the following for the TCP ports 6881 to 6999 It should be 6881 6999 4 8 2 Edit a Service 1 Change any information in a row 2 Click Apply in the row to update the information 4 8 3 Delete a Service 1 Select a service ID 2 Click Delete to remove the service from the Service ID 4 9 Maintenance This page includes maintenance functions of IP PBX including Storage Backup SIP UA CDR Log System Events and Active Calls 4 9 1 Storage Backup To back up internal main storage the administrator can back up the internal main storage to USB Mass storage or NFS server You can select to keep or remove CDR and or voicemails after backup 27 4 9 1 1 Back up to USB Mass Storage Click USB Mass Storage and then BACKUP to follow the instructions to insert the USB connector of an external USB drive After a confirmation of the insertion backup starts a few seconds later if the external USB drive is accessible and has enough free space If the backup is successful a new folder yyyy mm dd hhmmss eg 2007 06 26 151100 will be created in ippbx backup folder on the external drive After the backup remove the USB connector of the external drive 4 9 1 2 Back
7. Click Apply Table 7 1 Call Park Configuration Settings Field Description Call Park Pilot Number A unique extension number for call parking e g 700 Available Parking Lines An extension pool for call parking e g 701 720 forms a 20 line pool available for system to park calls Parking Timeout Timeout waiting for picking up the parked call 7 2 Life Line Life line feature allows specification of emergency number patterns to seize a PSTN line with absolute priority For example someone dials an emergency call while all PSTN lines are in use In such case if the called number matches any specified life line pattern the PSTN line with longest talk time so far will be disconnected right away to allow the emergency call Select Feature gt Life Line to configure life line feature 75 7 2 1 Adda Life Line Pattern 1 Enter settings shown in Table 7 2 2 Click Add to see the newly added pattern in the Line Pattern 7 2 2 Edit a Life Line Pattern 1 Edit settings shown in a row 2 Click Apply at the end of the row to update the information 7 2 3 Delete a Life Line Pattern 1 Select a Line pattern 2 Click Delete to remove the pattern from the Line Pattern Table 7 2 Life line Configuration Settings Field Description Line Pattern Pattern for emergency numbers Note This is the pattern after digit stripping For example configure 911 here even if users dial 9911 to reach the 911 service over PSTN when the PSTN
8. PLANET Networking amp Communication Internet Telephony PBX System IPX 2000 User s Manual Copyright Copyright C 2008 PLANET Technology Corp All rights reserved The products and programs described in this User s Manual are licensed products of PLANET Technology This User s Manual contains proprietary information protected by copyright and this User s Manual and all accompanying hardware software and documentation are copyrighted No part of this User s Manual may be copied photocopied reproduced translated or reduced to any electronic medium or machine readable form by any means by electronic or mechanical Including photocopying recording or information storage and retrieval systems for any purpose other than the purchaser s personal use and without the prior express written permission of PLANET Technology Disclaimer PLANET Technology does not warrant that the hardware will work properly in all environments and applications and makes no warranty and representation either implied or expressed with respect to the quality performance merchantability or fitness for a particular purpose PLANET has made every effort to ensure that this User s Manual is accurate PLANET disclaims liability for any inaccuracies or omissions that may have occurred Information in this User s Manual is subject to change without notice and does not represent a commitment on the part of PLANET PLANET assumes no responsibility fo
9. and click a file in the Prompt list Click next to the IVR Name box to set the new IVR name in Info System will prompt to ask for confirmation whether a Worktime setting is required or not lf Worktime setting is not required click Cancel in the pop up window Enter settings shown in Table 7 13 Click Save to add the new IVR menu Click the IVR in the All IVR Menus list to see it as a tree view in Info For example to create a basic Auto Attendant IVR for a trunk with Usergroup of Privilege dial_in Enter an IVR Name say Basic_AA e Choose Thank you from Prompt list in Action Data block e Click the next to the IVR Name box e Click Cancel in the pop up window to confirm the Worktime setting is not required e Click Save Now Basic AA should be available in the IVR List of Trunk pages 7 12 2Edit an IVR Menu OO o N Click an IVR name in the All IVR Menus list Click Modify if you want to change the prompt and worktime settings for the first level of IVR Select a prompt and modify the worktime settings Click Update to change the prompt and worktime settings For other settings edit settings shown in Table 7 13 Click Save to update the changes 7 12 3Clone an IVR Menu oP 0 N Select an IVR name from the All IVR Menus list Click Clone Enter a new IVR name Edit settings shown in Table 7 13 Click Save to have the IVR in the All IVR Menus list 89 7 12 4Delete an IVR Menu 1 Click an IVR name
10. e g eip7012 MAC Address MAC address of the device Supplementary configuration files for IP Phone The file name Supplementary Configuration must start with psc Preference order of supported codec and packet times of the Codec Preference phone Enter the information as follows Proxy IP FQDN Specify IP address or fully qualified domain Proxy Port name and UDP port of the remote IP PBX und Sawer Registrar IP FQDN Specify IP address or fully qualified domain Registrar Port name and UDP port of the remote IP PBX SIP Domain Specify the SIP domain used by the proxy and registrar If not specified IP address will be used as the domain by default VAD is a technique that detects absence of audio and conserves bandwidth by preventing the transmission of silent packets over Enable Voice Activity Detection the network VAD Select if your IP Phone supports VAD DTMF mode Choose a DTMF mode used by the phone IP PBX supports auto adjustment for daylight saving time To Daylight Saving enable this function the administrator must configure the Daylight Format Start Time and End Time The following example 46 configures daylight saving time for the U S adding one hour starting at midnight on the first Sunday in April and ending at midnight on the last Sunday of October Select By weekday of a specific month on the Daylight Format set First Sunday of April at 00 O clock on the Start Time and set La
11. incoming calls redirected to dial out A digit string to be prefixed to the incoming called number after stripping A number of leading digits to be stripped from the original called number Click All to strip all digits of the original called number Preferred language for system instructions heard from the trunk Associate an IVR menu with incoming calls to this trunk This is mandatory unless the trunk is configured for DID Leave it blank and the system will automatically create an IVR for the trunk When disabled DID click a usergroup in the list whose reachability to other usergroups and trunks will be used as the privilege of inbound calls from this trunk E There may not be any appropriate usergroups to select initially One can come back later to revise it once the 65 expected usergroups are added Delay Before After Answering Delay in seconds before and after answering a call from PSTN trunk Forced Disconnection of this Duration Enter a time in ms for disconnecting the call when there is ms of Silence Detected no sound for the period of time 6 8 ISDN PSTN Trunk Configuration An ISDN PSTN trunk group is a logical group of one or more ISDN subscriber lines connecting to ISDN ports RJ45 on IP PBX Currently only Basic Rate Interface BRI ISDN service is supported BRI consists of two 64 kb s B channels and one 16 kb s D channel for a total of 144 kb s This basic service is intended to meet the
12. 11 Assign Trunk Settings Field Description Routegroup Click to select available routegroups Trunk Click to select available trunks Group ID The default number is 0 A trunk with Group ID 0 does not form a balance group with any other trunks in Group 0 If Group ID is 1 9 trunks with the same Group ID forma usage balance group 11 Please refer to 7 12 for details 12 Please refer to 6 1 for details 20 Weight The weight of a trunk to be selected in a trunk balance group for an outgoing call 3 3 Mass Extension Adding The Mass Extension Adding Management page helps the administrator to add many extensions and assign users for these extensions under a usergroup and a device After finishing configuration click at the bottom of the homepage to take the configuration effect Note Make sure the range of extension numbers does not exist in Extension of IP Phone or user Login ID or the configuration will fail to continue Step 1 Add User amp Extension 1 Enter the digits for the starting extension Click a number in the Number of EXT list for the mass extension adding Click a usergroup in the USERGROUP list Select enable to allocate voicemail account for the extension Click an IP phone device in the DEVICE list D a E wo DN Select to enable Try Peer to peer RTP If click INVITE or UPDATE IP PBX will attempt to notify the two peers in a conversation to try peer to peer RTP transmissio
13. 3 3Case Ill Add new slave boxes to an existing stack Similar to Case II you can also add more slave boxes to an existing cluster 4 11 3 4Remove slave boxes from stack 1 Go to System gt Stackable of the master box 2 Select IP address of a slave box you would like to remove in Slave Peers and then click Delete 3 Click Apply 4 Go to Service gt IP PBX Service of the master box and click Restart to reflect the changes The cluster no longer owns the removed box The removed box gets off the cluster and would turn back to be standalone Moreover the master box would also turn back to be standalone if all slave boxes are removed and the cluster does not exist any more Here please note that we always use O for number of stripped digits 15 You probably notice IP addresses of two boxes meshed by an intra trunk determine name of the intra trunk In this case the name of intra trunk from box B 192 168 1 101 toward box A 192 168 1 100 is _192168001101_192168001100 Meanwhile the routegroup associated with this intra trunk has the same name 32 4 12 Shutdown In System gt Shutdown you can shutdown the machine by clicking YES or reboot the machine by selecting the Rebooting After Shutdown check box and clicking YES In case the software reboot fails you can also press the hardware Reset button It is advised to shut down IP PBX system before a power off Note If the hardware RESET button is hold for 5 seconds
14. Add New tab 2 Enter settings shown in Table 6 10 3 Click Add to see the newly added SIP trunk in the Trunk Identifier 6 6 2 Edita SIP Trunk 1 Click an identifier in Trunk Identifier 2 Edit settings shown in Table 6 10 Gei Click Apply to change the information 6 6 3 Clone a SIP Trunk 1 Click an identifier in Trunk Identifier Click Clone Edit settings shown in Table 6 10 A Y N Click Add to see the updated information 6 6 4 Delete a SIP Trunk 1 Click the Trunks tab and select a trunk identifier 2 Click Delete to remove the SIP trunk from the Trunk Identifier 6 6 5 Search a SIP Trunk 1 Type a trunk identifier in the Search box or click a trunk identifier in Group ID list 2 Click Go to see the Update page Table 6 10 SIP Trunk Configuration Settings Field Description Trunk Identifier A unique number consisting of digits only Usually give the phone number issued by the ITSP for consistency Description Arbitrary description information 59 Auth Name Auth Password Dynamic Peer SIP Proxy IP SIP Proxy Port SIP Domain Registration Required SIP Registrar IP SIP Registrar Port Language DID Type None DID Extension DID Specify the name for authentication if different to the Trunk Identifier IP PBX do not accept the following characters el OB lt gt Give the password used for authentication on the remote SIP proxy or registrar Usually this is
15. Add a Broadcast 1 Click the Add New tab 2 Enter settings shown in Table 7 8 3 Click Add at the bottom of the page to see the newly added broadcast event in the Events 7 8 2 Edita Broadcast 1 Click the Management tab 2 Click an Event 3 Edit settings shown in Table 7 8 4 Click Apply to change the information 7 8 3 Delete a Broadcast 1 Click the Management tab 2 Select an Event 3 Click Delete to remove the broadcast event from the Events Table 7 8 Broadcast Configuration Settings Field Description Event A unique ID containing alphabets numbers and underscore only without spaces 32 characters maximum Action Select one of the three actions to execute when the Date Time is up 82 Playback Play the uploaded WAV file in the Customized Media File box to the callee extensions Dial IP PBX will ring the party set in the Callee Extensions box first and then call back to the one in the Dial Extension field to establish a conversation It is suggested to set one number only in the Callee Extensions unless the extension number in the Dial Extension field is multi line Play default music Play default music configured in the Music On Hold page to extensions in the Callee Extensions box Customized media File Upload a wav file if Playback is selected in the Action list The recording format must be 8000 Hz 16 bit mono Windows PCM WAV file Dial Extension Select an extension to call back if
16. BR 1 2 3 4 5 6 7 8 9 10 11 12 13 Create usergroups named staff utility and ext all Add staff and utility in the Reachable User Groups of ext all Create a user account for each staff and assign it to usergroup staff Create an additional user account named public and assign it to usergroup utility Create a device for each physical phone and designate an extension Assign extensions of staff phones to corresponding users Assign all extensions of utility phones to share the same user public Create a route pstn with pattern 9Z with number of digits stripped 1 no prefix Create a route pstn hq with pattern 9001408 with number of digits stripped 7 prefix 9 Create a route ext hq with pattern 1XX and number of digits stripped 0 no prefix Create a routegroup pstn out containing route pstn only Create a routegroup to hq containing routes pstn hq and ext hq Create a PSTN trunk with ID 1 port 1 2 do not select any DID of extension and select ext all as the usergroup of privilege Create a SIP trunk with ID 100 pointing to 64 1 0 1 port 5060 password hq secret do not select DID and select staff as the usergroup of privilege Return to usergroup configuration For usergroup staff choose pstn out as outbound routegroup for pstn1 choose to hq as outbound routegroup for 100 in Associated Trunks and select utility in Reachable User Group while for usergro
17. CSV common split volume files with the information of user usergroup IP phone extensions route routegroup and SIP trunk 1 Enter enable and then admin s password to log in as a system administrator 2 Enter pbx terminal to start using the admin commands List Commands The administrator can also list items such as user usergroup route routegroup extensions IP phone and trunks Show Users Display one or all PBX users information CLI Command list user lt Login D gt list user Show Usergroups Display one or all PBX usergroups information CLI Command list group lt Group D gt list group Show IP Phones Display one or all IP phones information CLI Command list ipphone lt Device D gt list ipphone Show Extensions of IP Phones Display one or all extensions information CLI Command list ipexten lt Extension Number gt list ipexten Show Analog Phones Display one or all analog phones information CLI Command list analogphone lt Extension Number gt list analogphone Show Routes Display one or all PBX routes information CLI Command list route lt Route D gt list route 102 Show Routegroups Display one or all routegroup information CLI Command list rg lt Group ID gt list rg Show Digitmap Display one or all SIP trunks information CLI Command list digitmap lt Digitmap ID gt list digitmap Show SIP Trunks Display one or all SIP trunks information CLI Command
18. DID Prefix and DID Stripping to have the incoming calls directed to the corresponding extension derived by number manipulation The SIP trunk numbers is therefore regarded as the direct line of the extension When selected DID By Privilege select a usergroup in the list as the privilege of inbound calls from this trunk Enter configuration in DID Prefix and DID Stripping to have the incoming calls redirected to dial out A digit string to be prefixed to the incoming called number after stripping A number of leading digits to be stripped from the original Centrex DID IVR List Usergroup of Privilege Disable Fast Bridging 7 Please refer to 7 12 for details Please refer to 6 1 for details called number Click All to strip all digits of the original called number Select this function to make the numbers of incoming outgoing calls more flexible by prefixing stripping digits All number Select a digitmap ID for calls via the Digitmap trunk changing numbers Default Number Enter digits for calls from this trunk displaying this caller ID Inbound Select a digitmap ID to have the Manipulation incoming calls direct to the Digitmap corresponding extensions Outbound Select a digitmap ID to have the Manipulation outgoing calls display the Digitmap corresponding numbers Associate an IVR menu with incoming calls to this trunk This is mandatory unless the trunk is configured for DID Lea
19. E If there is not any appropriate users to select one can come back later once the expected user has been added Password of this extension Same password must be configured on the device side as well The usergroup that the extension can pick up The extension can set a usergroup that when any extension in the usergroup rings the extension can press 8 to pick up the call in ringing state Select Include Reachables check box to be able to pickup calls that belong to other usergroups which is configured in Reachable User Groups of the selected usergroup Preferred language for system instructions heard from the extension Select enable to allocate voicemail account for the extension PIN to access voicemails This is mandatory if above voicemail option is enabled Enter maximum space in KBytes for voicemail Enter 0 or leave it as blank for not limiting the voicemail space The Disable Fast Bridging Try Peer to peer RTP DTMF Mode voicemail will be recorded until the storage is full Select to disable express media forwarding with Fast Bridging feature enabled H the two parties involved in a call for example one IP extension and one SIP trunk use different DTMF modes RFC2833 SIP INFO Inbana inline transfer or 2nd dialing might fail To avoid such problem it is recommended to set the same DTMF mode for all IP extensions and SIP trunks in the IPBX as well as for all IP phones regis
20. Figure 6 1 The provisioning tasks include 94 PSTN Figure 6 1 There are staff phones in cubes and offices and utility phones in public areas Each phone has one extension and can call any extension without limitation Only staff phones can call out to PSTN with a prefix 9 Incoming PSTN calls are answered by auto attendant and could be transferred to any extension Configuration steps 1 oO Dm NP Dm FF YO PD o Create usergroups named staff utility and ext all Add staff and utility in the Reachable User Groups of ext all Create a user account for each staff and assign it to usergroup staff Create an additional user account named public and assign it to usergroup utility Create a device for each physical phone and designate an extension Assign extensions of staff phones to corresponding users Assign all extensions of utility phones to share the same user public Create a route named pstn with pattern 9 number of digits stripped 1 and no prefix Create a routegroup named pstn out and add route pstn only Create a PSTN trunk with ID 1 port 1 2 do not select any DID of extension and select ext all as the usergroup of privilege Return to usergroup configuration For usergroup staff choose pstn out as outbound routegroup click pstn1 in Associated Trunks and select utility in Reachable User Group while for usergroup utility only select staff in Reachable User Group
21. ID List 7 4 3 1 Edit a MOH ID 1 Click a file from the Media File and click Apply in the row 7 4 3 2 Delete a MOH File 1 Select a MOH ID 2 Click Delete to remove the MOH ID from the MOH ID List 78 Table 7 4 MOH file Configuration Settings Field Description MOH ID A unique ID containing only alphabets numbers and underscore without spaces 32 characters maximum Media File Candidate music files in the repository To upload a new music file click Browse to find a Windows PCM 8000 Hz 16 bit file from the local host and click Put File On successful uploading the filename will appear in the Media File list To delete a media file from the list choose a file from the Delete Media File list and click Delete to remove it Default MOH Select to use this music file for system default MOH globally 7 5 Voicemail IP PBX has a built in voice mail subsystem with a sophisticated IVR menu A call to an extension in use or no answer could be configured to enter voice mail recording procedure After leaving a message a notification e mail will be sent to the user owns the extension with or without the message in the form of an attached WAV file The Message Waiting Indicator MWI on IP phones if any will be lit For analog phones the user will hear six short beeps before the normal dial tone when picking up the analog phone The user could then dial the voicemail pilot number to enter voice mail system to manage messages such
22. Manage tab and a queue 2 Enter settings shown in Table 7 12 3 Click Apply The updated queue displays in the Management tab 7 11 7 Delete a Queue 1 Click the Management tab 2 Select a queue 3 Click Delete to remove the queue from the Management page Table 7 11 Agent Configuration Settings Field Description Account Enter an account number for the agent PIN Enter a login password for the agent Agent Name The name of agent A unique ID containing alphabets numbers and underscore only without spaces 20 characters maximum 87 Table 7 12 Queue Configuration Settings Field Queue Name Waiting Music Distribution Policy User Group Timeout Retry Time Service Extension Max Len Agent List Description Name a queue A unique ID containing alphabets numbers and underscore only without spaces 20 characters maximum The default media file in Music On Hold is the waiting music Ways of distributing calls to the agents in a queue Round Robin take turns to ring each available agent Ring All ring all available agents until one answers default Least Recent ring the agent that was least recently called in this queue Fewest Calls ring the agent with fewest completed calls in this queue Random ring the agents randomly Select a usergroup for this queue Only extensions that belong to the usergroup can login the queue Set a timeout period in seconds when no agent answers the call
23. Service gt IP PBX Service and click Restart to activate new settings 27 Please refer to 7 12 for details 28 Please refer to 6 1 for details 70 6 9 1 FXO Port Configuration Settings Table 6 13 FXO Port Configuration Settings Field Type Port Impedance CP Tone Default Codec Input Output Gain Caller ID Detection Answering by Battery Reversal Detection Minimum Disconnection Tone Call Time Restriction 1 2 Frequency of On cycle Tone 1 2 Frequency of Off cycle Tone Min Max Duration of On cycle Tone Description The type of this port The ID number of physical port The Impedance CP Tone setting determines the dial tone busy tone and ringback tone to the originating party Select the appropriate impedance call progress tone for the local region Select g711ulaw or g711alaw for connecting to other devices Voice amplification or attenuation in dB scale to adjust input output volume of a PSTN line Select to detect the Caller ID calling from PSTN lines E When DID to an extension number it is suggest to enable this function or the forwarding settings at phone side may not work properly If selected billable time will count from when the call is answered Please enable this function when Central Office CO site provides battery reversal Minimum volume level of the disconnection tone If a PSTN trunk is found to have disconnection problem and low voice cho
24. Work half day on Saturdays 4 Work on all 7 days The work time from Monday to Friday The work time for Saturdays this field only active when mode is set to 2 or 3 Special holidays or work day User can set date and its work time or set it to a whole day holiday Click na ees to select remove the selected item s from this list A user can set a memo at a specific time e g a morning call in IP PBX to inform the user or another user set in the Extension list by call at the time When the user picks up the phone IP PBX plays voice file or music The user can also set this memo as a daily routine so that IP PBX informs the user at the exact time every day Select Feature gt Memo Call to configure memo calls 84 7 10 1Add a Memo Call 1 Click the Add New tab 2 Enter settings shown in Table 7 10 3 Click Add at the bottom of the page to see the newly added memo call in the Memo 7 10 2Edit a Memo Call 1 Click the Management tab Click a Memo bk V N Edit settings shown in Table 7 10 Click Apply to update the information 7 10 3 Delete Memo Call 1 Click the Management tab 2 Selecta Memo 3 Click Delete to remove the memo call from the Memo Table 7 10 Memo Configuration Settings Field Memo Extension Repeat Daily Action Customized Media File Description A unique ID containing alphabets numbers and underscore only without spaces Click an extensi
25. account and update periodically the Hostname with the latest WAN IP address at DynDNS or 3322 net Service 4 6 1 Enable Dynamic DNS Typical hostname has a form of lt hostname gt dyndns org or lt hostname gt 3322 net The refresh interval is usually between 60 600 seconds depending on the volatility of WAN IP assignment 1 Click Enable 2 Click DynDNS or 3322 net in the Service list 3 Enter the Username Password and Hostname 4 Click Apply 4 6 2 Disable Dynamic DNS Click Disable and then click Apply 25 4 7 QoS Setup To assure the bandwidth reserved for the outgoing VoIP traffic over regular data traffic from LAN the QoS Setup page offers three parameters to characterize the WAN link The default QoS setting is disabled because these parameters must be correctly given according to the actual WAN speed 4 7 1 Enable QoS 1 Click Enable 2 Enter the WAN Uplink Speed WAN Downlink Speed and Uplink VoIP Reserved bandwidth 3 Click Apply For a popular 2M 256K ADSL program the WAN uplink speed would be 256 and the WAN downlink speed would be 2048 The Uplink VolP reserved could be say 192 out of the total 256 kbps to allow 2 concurrent G 711 calls Following is the table of WAN speed related to various codecs Codec Information Bandwidth Calculations Codec amp Bit Rate Codec Codec Mean Voice Voice Packets Bandwidth Kbps Sample Sample Opinion Payload Payload Per Req
26. as playback delete or move them from inbox to different folders In addition to indicating current voice mail capacity on the management page IP PBX can send an alarm email to the administrator when the available voice mail space reaches the threshold To configure Voicemail feature select Feature gt Voicemail 1 Enter settings shown in Table 7 5 2 Click Apply Table 7 5 Voice Mail Configuration Settings Field Description Voicemail Pilot Number Number to access voice mail system IVR e g 6666 Minimum Message Time Messages less than this duration will not be saved as a message e g 3 sec 79 Maximum Message Time Maximum number of messages per account SMTP Server E mail from Address Voicemail Available Space Check Send Alarm Email when Space Below Voicemail Space Left SMTP Server Account SMTP Server Password 7 6 Meet me Prompts Maximum duration allowed for a single message e g 60 sec Maximum number of messages allowed per extension Hostname or IP address of the SMTP server for voicemail notification Most SMTP servers require a valid from address to accept a mailing request Select to enable the Alarm Email function described below Set a threshold in minutes to send an alarm email to the administrator when the space left is below it Show the available space in Kbytes and minutes The storage inside IP PBX saves not only voice mails but also some other stuff su
27. configuration through IP PBX Web management Name of the user either a real or a virtual one e g Alice Lee or Conference Room Password for the user to access IP PBX Web management Arbitrary description information E mail address of the user for voicemail notification Select to enclose the message received in the notification e mail as an attachment Select the usergroup this user belongs to E If there is not any appropriate usergroup to select come back later to revise this selection if no appropriate usergroup could be chosen for now Based on the devices you have click ADD IP PHONE or ADD ANALOG PHONE and Next to add set the device Note If selecting ADD ANALOG PHONE the wizard will skip to Step 5 Step 4 Add Device 1 Enter a device name in the Device ID box 2 Select Auto Provision if you want to enable Automatic Client Configuration 3 Click ADD to see the newly added device in the table of the webpage or to see the Enable Automatic Client Configuration ACC page if Auto Provision is selected Enter settings shown in Table 3 3 ACC Automatic Client Configuration Settings and click ENABLE Note Consult with your vendor to make sure your SIP phone support Auto Provision function For deleting a device select a device ID and click DEL Note Make sure there is no extension associate with the device or it cannot be deleted Click Next to set a device Table 3 3 ACC Automatic
28. delete analog phones Go to Service gt IP PBX Service and click Reload to activate changes Connect an analog phone to a FXS port and configure the properties of the port as detailed in Table 6 5 6 3 3 1 Add an Analog Phone 1 Click the Add New tab to see the detailed Analog Phone Management page 2 Enter settings shown in Table 6 5 3 Click Add to see the newly added analog phone in the Extension Number 6 3 3 2 Edit an Analog Phone 1 Click a port in POTS Port 2 Edit settings shown in Table 6 5 3 Click Apply to see the edited information 6 3 3 3 Delete an Analog Phone 1 Select a POTS Port 2 Click Delete to remove the extension from the POTS Port Table 6 5 FXS Extension Configuration Settings Field Description POTS Port FXS port index Extension Number A unique line number composed of digits only e g 101 20 digits maximum Pickup Group The pickup group that the extension belongs to The extension can set a usergroup that when any extension in the usergroup rings the extension can press 8 to pick up the call in ringing state Select Include Reachables check box to be able to pickup calls that belong to other usergroups which is configured in Reachable User Groups of the selected usergroup Unavailable Timeout Timeout for ringing before a call is answered User Select a user that this extension associates with Se If there is not any appropriate users to select one can come back later once t
29. given by the ITSP Select if the trunk is a passive trunk which means the registration will be from a dynamic remote peer Typical application is to accept registration from an IP PBX at a remote site with dynamic IP address Once the remote IP PBX registers calls from local to remote can be made reversely over the trunk Specify IP address or fully qualified domain name and UDP port of the remote SIP proxy which usually refer to the SIP server on the ITSP side Specify the SIP domain used by the proxy and registrar If not specified IP address will be used as the domain by default Select if registration to a registrar is required to activate the trunk This is true for a remote IP PBX or an ITSP account however may be not required in case of a SIP gateway Specify IP address or fully qualified domain name and UDP port of the remote SIP registrar which usually refer to the SIP server on the ITSP side Same as proxy Preferred language for system instructions heard from the trunk DID means direct inward dialing also called DDI in Europe Select a preferred type None DID Extension DID DID by Number DID by Privilege or Centrex DID from the list and then enter configuration in DID Prefix and DID Stripping to have the incoming calls directed to the corresponding trunk When selected None DID all incoming calls will enter IVR system instead of directly dial to a specified extension Select a preferred IVR from I
30. in the All IVR Menus list 2 Click Delete to delete the IVR menu Table 7 13 Interactive Voice Response Configuration Settings Field All IVR Menus Info IVR Name Rule Description Select a preferred IVR menu name View the IVR menu as a tree view and displays information for items in the tree view Specify the name of the IVR Click a number 0 9 or in the Key list and one of the following actions in the Action list to associate an action with a key Click ext and select a usergroup in the Group list in Action Data to allow dialing any extension in this usergroup Click timeout and select actions except Next Layer and Select Language in the Action list to assign an action after the user response time is up Click to add the rule in the Node list 5 If select ext and the caller dialed a wrong extension the system prompts an error message followed by a beep to request reentering a correct one Any entered digit before the beep will not take effect To cut off the call immediately To play the selected prompt The caller can press keypad to enter numbers when the prompt plays To play the selected prompt The caller can not enter any digits when the prompt plays Call To To call an extension Go to Top To go back to the root menu of the IVR Next Layer To go to the next layer of the IVR menu Set Language To choose a language Next Layer amp Set To go to the next layer of the IVR men
31. included in this part for assigning to trunks You can follow the following steps to finish configuration After finishing configuration click at the bottom of the homepage to take the configuration effect Step 1 Add Route 1 Enter settings shown in Table 3 6 2 Click ADD to see the newly added route in the table in the webpage For deleting a route select a route ID and click DEL Click Next to set a routegroup Table 3 6 Add Route Settings Field Description Route ID A unique ID containing alphabets numbers and underscore only without spaces 16 characters maximum Description Arbitrary description information Destination Number Pattern A destination number pattern consisting of digits digit set and wildcard characters e g 9NXXXXXX matches any 7 digit called number starting from a digit larger or equal to 2 and with an extra prefix digit 9 Prefix A sequence of digits to be prefixed to the final dialed number after stripping Using 9NXXXXXX as an example route pattern with number of stripped digits equal to 1 and prefix 1408 dialing 95270001 will be 14085270001 when it actually got dialed out A special prefix character w could be used for PSTN trunks to pause 0 5 second during dialing Say 4 leading For more information about the available digit set and wildcard characters please refer to Table 6 7 11 consecutive w result in 2 seconds delay before dialing Number of Stripped Di
32. needs of most individual users The ISDN PSTN Trunk Management page allows the administrator to configure ISDN trunks Select Trunk gt ISDN PSTN Trunk and one can add edit and delete ISDN trunks Go to Service gt IP PBX Service and click Reload to activate changes 6 8 1 Add an ISDN PSTN Trunk 1 Click the Add New tab 2 Enter settings shown in 66 Table 6 12 3 Click Add to see the newly added ISDN PSTN trunk in the Trunk Group The newly added ISDN Trunk shall display in the Trunk Group 6 8 2 Edit an ISDN PSTN Trunk 1 Click a trunk group in Trunk Group 2 Enter settings shown in 67 Table 6 12 3 Click Apply to change the information 6 8 3 Delete an ISDN PSTN Trunk 1 Click the Trunks tab and select a trunk group 2 Click Delete to remove the ISDN PSTN trunk from the Trunk Group 68 Table 6 12 ISDN Trunk Configuration Settings Field Trunk Group Trunk Channels Description Port Selection Switch Type DID Type None DID Extension DID DID By Number Description ID number of this ISDN trunk group A valid number ranges from 1 to 31 It should not overlap with existing Analog PSTN trunk groups Each physical ISDN port occupies three channels two B and one D channels The Trunk Channels displays B channels only User only needs to select one or more B channels here E g 1 2 is for the first physical port 3 4 is for the second physical port and so on Arbitrary
33. numbers and underscore only without spaces 20 characters maximum This is the ID for personal configuration through IP PBX Web management Name of the user either a real or a virtual one e g Alice Lee or Conference Room Password for the user to access IP PBX Web management Arbitrary description information E mail address of the user for voicemail notification Select to enclose the message received in the notification 44 e mail as an attachment Usergroup Select the usergroup this user belongs to E If there is not any appropriate usergroup to select come back later to revise this selection if no appropriate usergroup could be chosen for now Extensions Show the extensions associated with this user 6 3 Device Configuration A device could be an IP phone gateway analog telephone adapter or even another IP PBX etc It has one or more extensions to be registered to the IP PBX 6 3 1 IP Phone The DEVICE PHONE MANAGEMENT page lets the administrator to create IP Phone devices Before connecting a device to the IP PBX you need to configure the same account information into the device through the configuration interface enabled by the device Select Device gt IP Phone to add edit delete and search devices Go to Service gt IP PBX Service and click Reload to activate changes 6 3 1 1 Add a Device 1 Enter a device name in the Device ID box and a URL for fast connection to device configuration
34. the system will revert to factory default 4 13 Logout Logout button Logout locates at the top right of the webpage Administrator can logout and go back to the login page by clicking it Note The GUI will automatically log out after 15 minutes if you do not do any action 33 5 Service Configuration This section describes details to configure various services built in the IP PBX 5 1 NTP Service Select Service gt NTP Service to specify a NTP server for network time synchronization You can enable or disable NTP service at any time 5 1 1 Enable NTP Service 1 Click Enable 2 Select the Automatic check box to use server pool at pool ntp org or enter a fully qualified domain name or the IP address of a NTP server 3 Click Apply 5 1 2 Disable NTP Service Click Disable and click Apply 5 2 SNMP Service Select Service gt SNMP Service to specify Simple Network Management Protocol SNMP parameters for network status retrieval You can enable or disable SNMP service at any time 5 2 1 Enable SNMP Service 1 Click Enable 2 Enter System Location System Administrator Contact SNMPv2 Read only Community with allowed network specifications and also those of the SNMPv2 Read write Community 3 Click Apply 5 2 2 Disable SNMP Service Click Disable and click Apply 34 5 3 STUN Service IP PBX has a built in STUN client to solve NAT problems Select Service gt STUN Service to specif
35. trunk group is a logical group of one or more FXO or FXS PSTN subscriber lines connecting to FXO or FXS ports on IP PBX The Analog PSTN Trunk Management page allows the administrator to configure PSTN trunks Select Trunk gt Analog PSTN Trunk and one can add edit and delete PSTN trunks Go to Service gt IP PBX Service and click Reload to activate changes 6 7 1 Add an Analog PSTN Trunk 1 Click the Add New tab 63 2 Enter settings shown in Table 6 11 3 Click Add to see the newly added Analog PSTN trunk in Trunk Group 6 7 2 Editan Analog PSTN Trunk 1 Click a trunk group in Trunk Group 2 Enter settings shown in Table 6 11 3 Click Apply to change the information 6 7 3 Delete an Analog PSTN Trunk 1 Click the Trunks tab and select a trunk group 2 Click Delete to remove the PSTN trunk from the Trunk Group Table 6 11 Analog PSTN Trunk Configuration Settings Field Description Trunk Group ID number of this PSTN trunk group A valid number ranges from 1 to 31 It should not overlap with existing ISDN PSTN trunk groups Trunk Type Select the port type FXO or FXS Trunk Ports Select one or more FXO or FXS ports for this Analog PSTN trunk Description Arbitrary description information Port Selection Click to search for an available port in the group Rotating means to force ports being selected by turns to even cost DID Type If selecting FXO user can see None DID Extension DID and DID By Pri
36. trunk has an outbound dialplan of 9 Description Arbitrary description information 7 3 Meet me Conference Meet me conference enables conferencing of multiple parties from various devices A calling party could reach this virtual conference room by dialing in a conference Moreover you can enter the meet me conference as administrator or normal user level Administrator has more privilege during the conference Please refer to Table 7 3 IP PBX allows multiple conference rooms going concurrently using different room numbers Before entering a meeting room the caller has to enter the correct PIN of the room number Note The administrator must drop all parties by pressing 5 when the meeting ends Select Feature gt Meet me Conference to configure meet me conference feature 76 7 3 1 Add a Meet me Conference 1 Enter settings shown in Table 7 3 2 Click Add to add a new conference room The newly added room should display in the Room Number 7 3 2 Edita Meet me Conference 1 Edit settings shown in a row 2 Click Apply at the end of the row to update the information 7 3 3 Delete a Meet me Conference 1 Select a room number 2 Click Delete to remove the conference room from the Room Number Table 7 3 Meet me Conference Configuration Settings Field Description Room Number Meeting room number e g 8000 Description Arbitrary description information PIN to Join PIN for normal users to join the conf
37. up to NFS Server 1 Click NFS Server 2 Enter a URL path in NFS Directory Path 3 Click Backup to have the internal main storage stored in the NFS server 4 9 2 SIP UA SIP UA lists the registration status of each client remote IP PBX and the IP Address Port from where they register SIP trunk registrations if any also show at the end of the list The Dynamic column shows the listed IP address is dynamic or static Reg Progress is the response code and message if registration has been attempted but not successful so far Slave Registrar column is used only under the stackable mode It indicates with which slave box a SIP client is registered Blank means a client is registered to the master box locally IP PBX supports share line function and all information of share line extension trunk is recorded on SIP UA page To remove the specific registered extension trunk ID please click Delete button in that row Table 4 1 The Registration Status of SIP UA IP PBX The Description of Reg Progress UAS Empty If there is no registration activities existing 401 Unauthorized Authentication failed 407 Authentication Authentication required Required UAC Empty If there is no registration activities existing Status code and The response information is depended on UAS message from UAS 28 4 9 3 CDR Log The CDR Call Detail Record Log shows each call record including Calling and Dialed Numbers Caller ID Destination Inter
38. 0123 Firmware File to Upload Click Browse to find a firmware file from the local host 6 4 Route Configuration A route is a destination number pattern for outbound call matching A pattern consists of digits 0 9 including digit set and wildcard characters like X Z and N Table 6 7 explains digit set and wildcard characters Note The in route pattern is for some PSTN saver lines that may set ff as their dial pattern For most of the IP Phones press will immediately send out the dialed number Table 6 7 Digit Set and Wildcard Characters for Route Patterns Expression Description lt digits gt Match any single digit listed explicitly e g digit set 13579 match odd digits One may use to indicate a range of digits e g 2 8 dot Match any digit in any length Usually given in the end of a pattern to include all numbers matched a specific prefix S dot can not be used alone or at the beginning of the route patterns x Match any single digit from 0 to 9 55 Match any single digit from 1 to 9 Match any single digit from 2 to 9 By selecting Route Management gt Route the administrator can add edit delete and search routes in the Route Management page Go to Service gt IP PBX Service and click Reload to activate changes 6 4 1 Add a Route 1 Enter settings shown in Table 6 8 2 Click Add to see
39. 2 Edit a User Group 1 Click a usergroup name in the Group ID 2 Edit settings shown in Table 6 1 3 Click Back to see the updated information 6 1 3 Delete a User Group 1 Select a Group ID 2 Click Delete to remove the usergroup from the Group ID 17 Please refer to 5 6 1 1 for details 41 6 1 4 Search a User Group 1 Type a group ID in the Search box or click a group ID in Group ID list 2 Click Go to see the Update page Table 6 1 Usergroup Configuration Settings Field Group ID Description Associated Trunks 18 Please refer to 6 6 6 7 and 6 8 for details Description A unique group name containing alphabets numbers and underscore only without spaces 20 characters maximum Arbitrary description information Click Set to add update the information Select routegroups and outbound trunks accessible by this usergroup Note the order matters the hunting sequence in run time Click Routegroup display available routegroups Trunk Display available trunks Select blocking to block calls that meet the route patterns in selected routegroup Loop back is especially for hop on and off function Select loopback to have the number after performing the route pattern in selected routegroup to go through the rules in Associate Trunks again Once find the matched rule the number will go to the relevant trunk Normally block is at the very first in the list while loopback is at the last i
40. Client Configuration Settings Field Vendor Prefix MAC Address Supplementary Configuration Codec Preference Enable Voice Activity Detection VAD DTMF mode Description Ask your IP Phone vendor for the Prefix e g eip7012 MAC address of the device Supplementary configuration files for IP Phone The file name must start with Dec Preference order of supported codec and packet times of the phone VAD is a technique that detects absence of audio and conserves bandwidth by preventing the transmission of silent packets over the network Select if your IP Phone supports VAD Choose a DTMF mode used by the phone Setp 5 Add Extension 3 1 5 1 Add Extension of IP Phone 1 Enter settings shown in Table 3 4 2 Click ADD to see the newly added extension in the table of the webpage For deleting an extension select an extension number and click DEL Click Finish to finalize all the settings and go back to the homepage Table 3 4 Add Extension of IP Phone Settings Field Extension Number Associated Device User Password Pickup Group Language Voicemail Voicemail PIN Max Voicemail Space 3 Please refer to 6 1 for details Description A unique line number composed of digits only e g 101 20 digits maximum This is the login ID on the device configuration side Select the Device this extension associates with Select the user this extension associates with
41. DICRANOTA ra 27 EINEN 27 4 9 1 Storage BaCk UDa A a Es 27 4 9 1 1 Back up to USB Mass Storage ocooccccincccinocococcccconinnnonnnn nn cc cnc nana 28 4 9 1 2 Back up to NFS Gerver corran rn rra 28 4 9 2 SET 28 4 9 3 CDR Lo viii id cane hl Act de tee 29 4 9 4 system SC 29 4 9 5 Let ee EE 29 Firmware Uparade soie att ta cdi 30 Stackable Management 30 4 11 1 Operation Modes gein a a a a aa 30 4 11 2 Consolidated Management 30 4 11 3 Configuration Procedure c ooococcccincccnocccononanonocnnancccnnncn narran cra 31 4 11 3 1 Case l Stack multiple IP PBX boxes from scraich 31 4 11 3 2 Case ll Stack a new IP PBX box with an existing running Dos 32 4 11 3 3 Case Ill Add new slave boxes to an existing stack 32 4 11 3 4 Remove slave boxes from stack 32 4 12 SULA OW Maik Sane darken sete A A eae tee Ay ede datas eed eae 33 4 13 ele EE 33 SEMVICS Configuration 34 5 1 NTSC a Sd 34 5 1 1 Enable NTP Service iii Ad iai aiaa 34 5 1 2 Disable NTP Se rviCe A 34 5 2 SNMP SCWVICE Ma aie tae ota E at ee 34 5 2 1 Enable SNMP Service vito id iat dad 34 5 2 2 Disable SNMP Service ccccceesceceececeeeeeeeaeseeneeeeaeeeeaaeseeaeeeeeeeeseaeseeaaeeseneetaas 34 5 3 STUN SAUCE nit ati aii ite Aa neh A A ee 35 5 3 1 Enable STUN Service AA 35 5 3 2 Disable STUN Service A 35 5 4 TETP Service ii da ae A A ed e rie 35 5 4 1 Enable TETP Service viii A AAA 35 5 4 1 1 Change Ditecto Visitante 35 5 4 1 2 Add aio TEE 36 5 4 1 3 Delet
42. Dial is selected in the Action Max Retry Times Maximum redial times if callees did not answer Retry Time A period of time in minutes between two retrying Wait Time Enter timeout in seconds when ringing a callee Date Time Select a Date Time to trigger this broadcast event Callee Extensions Intended extensions to be called at the Date Time Click BZ HS A select remove the selected callee extension s from this list 7 9 Worktime Worktime page defines holidays and business hours for generic IVR application Several groups of date time could be defined for different IVR menus Select Feature gt Worktime to configure Worktime features 7 9 1 Add a Worktime 1 Click the Add New tab 2 Enter settings shown in Table 7 9 3 Click Add at the bottom of the page The newly added worktime should display in the Group ID 83 7 9 2 Edit a Worktime 1 Click the Management tab A 9V N Click a Group ID Edit settings shown in Table 7 9 Click Apply to change the information 7 9 3 Delete a Worktime 1 Click the Management tab 2 Select a Group ID 3 Click Delete The deleted worktime shall disappear from the Group ID Table 7 9 Worktime Configuration Settings Field Group ID Mode General Worktime Saturday Worktime Optional Worktime 7 10 Memo Call Description A unique ID containing numbers only Select one of the four modes 1 No work on weekends 2 Work off and on by turns on Saturdays 3
43. IP Registrar IP SIP Registrar Port Language DID Type None DID Extension DID DID By Number DID By Privilege DID Prefix DID Stripping however may be not required in case of a SIP gateway Specify IP address or fully qualified domain name and UDP port of the remote SIP registrar which usually refer to the SIP server on the ITSP side same as proxy Preferred language for system instructions heard from the trunk DID means direct inward dialing also called DDI in Europe Select a preferred type None DID Extension DID DID by Number DID by Privilege or Centrex DID from the list and then enter configuration in DID Prefix and DID Stripping to have the incoming calls directed to the corresponding trunk When selected None DID all incoming calls will enter IVR system instead of directly dial to a specified extension Select a preferred IVR from IVR list for this trunk When selected Extension DID select an extension in the list to be an unconditional destination for incoming calls to this trunk If prefix or stripping has been given the result of digit manipulation is dialed in a DTMF string after the call has been answered by the DID extension as an automatic 2 dialing E f you set a DID extension in a trunk then only that extension can use this trunk to call out and all incoming calls to this trunk will connect to that extension directly When selected DID By number enter configurations in
44. QUES ee eege EE a 87 7 11 7 Delete a Oueue cococococcccncccconccononcnnnncnnonncncncc nan nn nana cnn rca nera 87 7 12 Interactive Voice Response NH 88 7 12 1 Add a new IVR Mei cooocccccononcccnononcccnnnnnncnnnnnnnccnnnnnn nn cnn rre 89 7 12 2 Editan IVA Men accident a ven uh Ayia ve 89 7 12 3 Clone AN IWR Menu cis dd id 89 7 12 4 Del te an NM EA MEMI coc ti do Eege eu 90 7 12 5 IVR Prompts Management ccccccccceecccceeeeeceeeseseceeeenseeceeeseseeeeesneeeeeeenseeeenenes 92 7 12 5 1 Addani IVR Prompt TEE 92 7 12 5 2 Delete an IVR Prompt ceeccccecescccceeeeecceeeeseceeeseseceeeesnseeeeesneeaeeetees 92 7 12 6 NA A A ER Nala Absa alata 93 7 12 7 Auto Attendant Prompts AAA 93 Example Provisioning WEE 94 8 1 Internal Extension Confguratlon arrancar 94 8 2 Case l Singe site Configuration ooonnocinnccnnnccnnnnonnnccnnncccnnrnn narran nc cc nn rca cnn 94 8 3 Case Il Two site cGonfiouration narran cnc nn 96 Lee et 99 9 1 Keypad Default Settings for IP P N nana 99 9 2 Managing with CLI COMMANAS ccccncccnnncinnncconocccnnonano nn ncocc cnn cnc 99 9 2 1 INTOQUCUION tadas boca o tt o ica tae oras 99 9 2 2 Console Interface coo ld bd LA dE Ad 99 9 2 2 1 COMEN ii A Ae ae Ae i 100 9 2 2 2 Eats Un EE 100 9 2 2 3 ee Tune EE 100 E Ree ul Il ti le tada e 100 COCO MA A A A A A tii 100 E RE eu e EE 101 A a A o 101 9 2 2 4 Admin Commande 101 CEL Command acces yh A Ae ete E A a ARAS 101 CENCON Maurice A Ale d
45. RUNK or ISDN PSTN TRUNK to see one of the following pages to add various types of trunks Setp 4 Add Trunk 3 2 4 1 Add SIP Trunks 1 Enter settings shown in Table 3 8 2 Click ADD to see the newly added SIP trunk in the table in the webpage For deleting a SIP trunk select a trunk identifier and click DEL Click Next to assign trunks to usergroups Table 3 8 Add SIP Trunk Settings Field Description Trunk Identifier A unique number consisting of digits only Usually give the phone number issued by the ITSP for consistency Description Arbitrary description information Auth Name Specify the name for authentication if different to the Trunk Identifier Auth Password Give the password used for authentication on the remote SIP proxy or registrar Usually this is given by the ITSP Dynamic Peer Select if the trunk is a passive trunk which means the registration will be from a dynamic remote peer Typical application is to accept registration from an IP PBX ata remote site with dynamic IP address Once the remote IP PBX registers calls from local to remote can be made reversely over the trunk SIP Proxy IP Specify IP address or fully qualified domain name and UDP SIP Proxy Port port of the remote SIP proxy which usually refer to the SIP server on the ITSP side Registration Required Select if registration to a registrar is required to activate the trunk This is true for a remote IP PBX or an ITSP account S
46. Select the user this extension associates with E If there is not any appropriate users to select one can come back later once the expected user has been added Pickup Group The usergroup that the extension can pick up The 2 Please refer to 6 1 for details 48 Line Type Language Voicemail Voicemail PIN Max Voicemail Space Unavailable Timeout Allow LAN Use Only Disable NAT Traversal Call Keep Alive Registered Keep Alive Disable Fast Bridging extension can set a usergroup that when any extension in the usergroup rings the extension can press 8 to pick up the call in ringing state Select Include Reachables check box to be able to pickup calls that belong to other usergroups which is configured in Reachable User Groups of the selected usergroup Specify the type of connection wired or wireless of the client with the extension Preferred language for system instructions heard from the extension Select enable to allocate voicemail account for the extension PIN to access voicemails This is mandatory if above voicemail option is enabled Enter maximum space in KBytes for voicemail Enter 0 or leave it as blank for not limiting the voicemail space The voicemail will be recorded until the storage is full Timeout for ringing before a call is answered Check to reject registration and calls from WAN in a SIP ID same as the extension number l e this extension must be on LAN IP PB
47. Stripping the POTS Setting page before configuration Arbitrary description information Select to search for an available port in the group Rotating means to force ports being selected in turns to even cost DID means direct inward dialing also called DDI in Europe Select a preferred type None DID Extension DID DID by Number DID by Privilege or Centrex DID from the list and then enter configuration in DID Prefix and DID Stripping to have the incoming calls directed to the corresponding trunk When selected None DID all incoming calls will enter IVR system instead of directly dial to a specified extension Select a preferred IVR from IVR list for this trunk When selected Extension DID select an extension in the list to be an unconditional destination for incoming calls to this trunk If prefix or stripping has been given the result of digit manipulation is dialed in a DTMF string after the call has been answered by the DID extension as an automatic 2 dialing E f you set a DID extension in a trunk then only that extension can use this trunk to call out and all incoming calls to this trunk will connect to that extension directly When selected DID By number enter configurations in DID Prefix and DID Stripping to have the incoming calls directed to the corresponding extension derived by number manipulation The SIP trunk numbers is therefore regarded as the direct line of the extension When selected DID By P
48. This chapter introduces several practical configuration examples of IP PBX deployment The configuration of IP PBX is very flexible and the expressiveness of usergroups routegroups and trunks are scalable enough to support various network architectures Users could refer to these examples and build a larger network involving multiple sites and advanced services 8 1 Internal Extension Configuration The procedure introduced below is recommended as the first step of a configuration task The configuration only enables internal extension calls but it serves as a good practice for administration e Configure a usergroup named ALL refer to 6 1 Configure users and assign every user to usergroup ALL refer to 6 2 e Configure devices and an extension for each device refer to 6 3 e Assign each extension to a corresponding user refer to 6 3 e Configure each client phone with respect to the extension number and password in its IP PBX extension configuration accordingly Reload the IP PBX service refer to 5 6 2 Up to this point all configured phones should register with the IP PBX with a usable extension Since these phones are all belonged to the same usergroup ALL they can call one another without limitation 8 2 Case l Singe site Configuration This case describes the typical settings of a single site configuration say Company A Assume Company A has a DSL connection for Internet access and 2 PSTN subscriber lines as shown in
49. VR list for this trunk When selected Extension DID select an extension in the list to be an unconditional destination for incoming calls to this trunk If prefix or stripping has been given the result of digit manipulation is dialed in a DTMF string after the call has been answered by the DID extension as an automatic 2 dialing 60 DID By Number DID By Privilege DID Prefix DID Stripping Centrex DID IVR List Usergroup of Privilege S if you set a DID extension in a trunk then only that extension can use this trunk to call out and all incoming calls to this trunk will connect to that extension directly When selected DID By number enter configurations in DID Prefix and DID Stripping to have the incoming calls directed to the corresponding extension derived by number manipulation The SIP trunk numbers is therefore regarded as the direct line of the extension When selected DID By Privilege select a usergroup in the list as the privilege of inbound calls from this trunk Enter configuration in DID Prefix and DID Stripping to have the incoming calls redirected to dial out A digit string to be prefixed to the incoming called number after stripping A number of leading digits to be stripped from the original called number Click All to strip all digits of the original called number Select this function to have more flexible calling numbers All number Digitmap Select a digitmap ID for calls v
50. X uses NAT traversal for outgoing traffics by default Select to disable NAT traversal if there is a machine that could handle NAT issues Select to check if the call is still active Frequency check is specified in 5 6 2 Select to check if the register still exists in a certain time Select to disable express media forwarding With Fast Bridging feature enabled if the two parties involved in a call for example one IP extension and one SIP trunk use different DTMF modes RFC2833 SIP INFO Inbana inline transfer or 2nd dialing might fail To avoid such problem it is recommended to set the same DTMF mode for all IP 49 Try Peer to peer RTP DTMF Mode Advanced Settings Selective Call Blocking Block SIP redirection from the extension extensions and SIP trunks in the IPBX as well as for all IP phones registered to the IPBX If it is not feasible to set the same DTMF mode for some IP extensions or SIP trunks and inline transfer or 2nd dialing is necessary for those IP extensions or SIP trunks the Fast Bridging feature can be disabled on a per IP extension and per SIP trunk basis Note that Fast Bridging is enabled by default If click YES IP PBX will attempt to notify the two peers in a conversation to try peer to peer RTP transmission This is suggested as long as phones support INVITE or UPDATE method during a connected call to save the resource of IP PBX However only SIP INFO DTMF mode phones sho
51. and go back to the original status 103 Note When exporting data admin in User UG_DEF in Usergroup and RG_DEF in Routgroup will not be exported Style for CSV file This section displays the CSV file style that can import to CLI system Each item will have two paragraphs The first paragraph is field name and the second one is an example Note that comma is required at the end of each line and it is suggested to use UNIX text file format Note As comma is used for separating each data avoid using comma including comma within quotation in each data Note When importing Route and Routegroup will be imported together As a consequence they must be in the same CSV file The same situation also applies to IP phone and extension of IP phone Note Some items are related to others such as Reachable Usergroup in Usergroup Usergroup in User and so on When importing an item that the related items do not exist in the system the system will show the error message and the imported item will be incomplete User Tag UserID Name Password Usergroup Attach Description Email User user_01 AAA 111 UG_01 yes I am user_01 user_01 a com Usergroup Tag GroupID Features RouteGroup Trunk GroupID Weight ReachableUG Desc ription PassEnable Passcode UG_Data UG_01 mm 3301g 7710 1 113301g 7710 1 2 UG_10IUG_09 ThisisUG_01 Route Tag Route_ID Description Number_Pattern Stripped_Digits Prefix Route_s 331 331_ou
52. anipulation Outboundmanipulation Fastbridgedisable SIP_Trunk_s 888 SIP Trunk Data yes 888 88 dynamic no bygroup 02 5 en UG_DEF no Auto UPDATE no yes n o 1 1 yes no yes 89132070 126 yes 3 no yes Full Data Apply all the data above into a CSV file to import 105 9 3 IP PBX Voicemail System Menu Tree This section displays the options for IP PBX voicemail box once users login 1 New old messages 3 Advanced function 1 Send your reply 2 Call the person who send this message 1 Call this number 2 Enter a different number Cancel 3 Hear the message envelope 4 Place the outgoing call 8 Transfer message to another user Please press a number you want to call and then press Cancel Return to the main menu 4 Play the previous message 5 Repeat the current message 6 Play the next message 7 Delete this message 8 Transfer this message to another user 1 Prepend message 2 Divorce the message without prepending Return to the main menu 9 Save this message 0 New messages 1 0ld messages 2 Work messages 3 Family messages 4 Friends messages Cancel Help Exit 106 2 Change folder 0 New messages 1 Old messages 2 Work messages 3 Family messages 4 Friends messages 107 The same as Friends message menu The same as Friends message menu The same as Friends message menu The same as Friends message menu 1 Friend New Old Work Family
53. are forwarded unconditionally The number could be an extension or a PSTN number with appropriate outbound prefix Enter a number to which incoming calls are forwarded when not answered The number could be an extension or a PSTN number with appropriate outbound prefix Enter a period of time in seconds for ringing the extension in Unavailable Call Forward Click to add the extension in Unavailable Call Forward and the time here into the list Remove the extension of Unavailable Call Forward from the list by clicking The time must be shorter than Unavailable Timeout or the function will not work normally Notify the caller that callee is not available and the call is being forwarded to another extension Enter a number to which incoming calls are forwarded when the extension is busy The number could be an extension or a PSTN number with appropriate outbound prefix LS If the function is enabled the Line in use Call Back function will be disabled Unconditional Call Forwarding according to the calling number Enters one or more calling numbers and a forwarding number and clicks ES E g forward only calls from 101 to a cellular number while let the rest enter the voice mail by default Selects a forwarding and click pem when the forwarding is no longer required The Analog Phone Management page lets the administrator to create analog phones Select Device 51 gt Analog Phone and one can add edit and
54. as an example route pattern with number of stripped digits equal to 1 dialing 95270001 will be stripped to be 5270001 when it actually got dialed out 6 5 Route Group Configuration A routegroup groups routes into a logical superset of route patterns Such abbreviation simplifies the association of multiple routes with a trunk say a PSTN line A route must be included into at least one routegroup in order to take the route pattern into effect The administrator can click Group ID Description and Associated Routes arrows to sort the order of data Select Route Management gt Route Group and the administrator can add edit delete and search routegroups in the Route Group Management page Go to Service gt IP PBX Service and click Reload to activate changes 6 5 1 Add a Route Group 1 Type aroute group name and click Add 2 Click the route group in Group ID to see the settings 3 Enter settings shown in Table 6 9 and click Back The newly added route group should be displayed in the Group ID 6 5 2 Edit a Route Group 1 Click a route group name in Group ID 2 Edit settings shown in Table 6 9 3 Click Back to see the updated information 57 6 5 3 Delete a Route Group 1 Select a Group ID 2 Click Delete to remove the route group from the Group ID 6 5 4 Search a Route Group 1 Type a group ID in the Search box or click a group ID in Group ID list 2 Click Go to see the Update page Table 6 9 Rout
55. ate to change the settings 5 5 2 3 Delete DHCP Range 1 Click any pool name in the DHCP POOL list 2 Click Delete to remove the pool name from the DHCP POOL list 5 5 3 Show Leased Clients Click the Show Leased Clients tab to see all leased LAN IP addresses and client details 5 6 IP PBX Service In Service gt IP PBX Service you can click the Operations tab to reload backup restore restart or revert the IP PBX configuration or click the Settings tab for the IP PBX parameters settings 5 6 1 Operations Select Service gt IP PBX Service and then click the Operations tab 5 6 1 1 Reload IP PBX Configuration Click Reload and IP PBX will reload the configuration once there is no active call If there is any active call it will retain up to 3 minutes and then IP PBX will reload This is the most frequently used function in this page since any IP PBX configuration change has to be reloaded to take effect 5 6 1 2 Backup IP PBX Configuration Click Backup and IP PBX archives and encrypts current configuration into a time stamped backup file under tftpboot root directory To secure configuration files download them to a local host through the Get File function in Service gt TFTP Service once a while Select the PBX Settings Only check box for only back up Configurations in PBX which are parts mainly from User Management to Feature in the tree view clear the check box to back up both PBX and system interfaces and serv
56. back to function all of the following conditions must be true 1 It is phone based ring transfer 2 The transferee is a local extension 3 The transferee does not answer until the unavailable timeout is reached 4 No forwarding settings to voicemail extension for the transferee 6 3 2 1 Add an Extension 1 Click the Add New tab to set an extension 47 2 Enter settings shown in Table 6 4 3 Click Add to see the newly added extension 6 3 2 2 Edit an Extension 1 Click an extension in the Extension Number 2 Edit settings shown in Table 6 4 3 Click Apply to see the updated information 6 3 2 3 Clone an Extension 1 Click an extension in the Extension Number 2 Click Clone 3 Edit settings shown in Table 6 4 4 Click Add to see the updated information 6 3 2 4 Delete an Extension 1 Select an extension numbers 2 Click Delete to remove the extension from the Extension Number 6 3 2 5 Search an Extension 1 Type an extension number in the Search box or click an extension number in Device ID list 2 Click Go to see the data Table 6 4 Device Extension Configuration Settings Field Description Extension Number A unique line number composed of digits only e g 101 20 digits maximum This is the login ID for device registration Associated Device Select the Device this extension associates with Password Password of this extension Same password must be configured on the device side as well User
57. called immediately when the phone goes off hook A warm line functions similarly except it does so only after a specified delay expired to allow dialing a different number with the line Enter a number as the direct hot warm line number and optionally a timeout period in seconds if the warm line behavior is expected 6 3 4 IP Phone Firmware The IP Phone Firmware Management page is for uploading firmware of IP phone When connecting an IP phone to PBX the IP phone can automatically upgrade to the latest firmware once there is a version available for download on the IP PBX Select Device gt IP Phone Firmware to add edit or delete IP phone firmware configurations 6 3 4 1 Add IP Phone Firmware 1 Enter settings shown in Table 6 6 54 2 Click Put File to see the newly added firmware in the table below Note The uploaded file and auto generated file will be displayed at the TFTP Service page under root directory 6 3 4 2 Delete IP Phone Firmware 1 Select a vendor prefix of IP phone 2 Click Delete at the top left side of the table to remove the firmware Note The deleted file and originally auto generated file will be also deleted from the TFTP Service page under root directory Table 6 6 IP Phone Firmware Configuration Settings Field Description Vendor Prefix Ask your IP phone vendor for the prefix e g eip7012 Version Enter the firmware version that is going to be upgraded for the IP phone e g 1 0
58. cccccceesceceeeeeceaeeeesaeeeeneecaeeeseaaeegneecaeeesaaesseaeeseeeeeseaeeeeaaeeeeaes 76 7 3 1 Add a Meet me Conference sssessseeesiesrssrresrissriesriesisssiissrissrnnsrnnsnnnsrnnttnn nt 77 7 3 2 Edit a Meet me Conference 77 7 3 3 Delete a Meet me Conference 77 7 4 MUSICON Oli a a eevee eo 78 7 4 1 Music on Hold Management 78 7 4 1 1 Adda MOR FIE ii alo ii dd 78 7 4 2 Media File Management ictisecseccsssecccehectcetesdiegce Si Re AEKA E A REENER ERSAN 78 7 4 2 1 Edta MOM El na a Aa aaia a ao aiaa a 78 7 4 3 MOR ID Mists tai A E A eas ee cas 78 7 4 3 1 Edita MOD a aaa 78 7 4 3 2 Delete a MOH File oooooonncconncccnncconnconnncccnonnconnrncn nn cnn rca 78 7 5 Mo CM lluna di eet ee 79 7 6 Meetme Prompts deeccetieitiecs id ie 80 7 7 Voicemail Prompts titi de lacado 81 7 8 Broadcaster 82 7 8 1 Add a Broad EE 82 7 8 2 Edita BrOadCast sc crio 82 7 8 3 Delete a Broadcast a 82 7 9 lead 83 7 9 1 Add a Worktime en eiieeii dinie Aa ida 83 7 9 2 Edit a elt 84 7 9 3 Deletea Worktime EE Ate eevee eee aes 84 7 10 Memo Calvino msi tds 84 7 10 1 Adda Memo Gallica lll leia 85 7 10 2 Edita Memo Gall 000 dit a 85 7 10 3 Delete Memo Call ita dio 85 7 11 Automatic Call Distribugon narran narran narran 86 7 11 1 Set Agent Login and Logout 86 7 11 2 Add an Adicione ii aar ea aA A EE ia anA dada 86 7 11 3 Edit an ADO isis 86 7 11 4 Delete an Agnt E tea cn E 87 7 11 5 Adda Queue tin stat insite at at tetas etal en ld alee 87 7 11 6 Edita
59. ch as CDR and logs The remained disk space is all for voice mails and it is the maximum available voice mail space Specify an account ID if the SMTP server requires authentication for outgoing mails Specify the account password if the SMTP server requires authentication for outgoing mails This page allows replacing built in meet me conference prompts with user recordings 1 Click a language and a prompt in the corresponding lists Click Browse to find a corresponding recording in the local storage 2 3 Click Put File to complete the replacement 4 To reset a prompt back to default click a language and a prompt in the corresponding lists and then click Use Default Note that the replacement is done for the selected Language and Prompt only and the prompt is marked replaced in the dropdown list if it is not a default prompt Currently only following prompts could be 80 Table 7 6 Replaceable Meet me Prompts Prompt Get PIN Number Invalid PIN Only Person 7 7 Voicemail Prompts Description Please enter the conference pin number That pin is invalid for this conference You are currently the only person in this conference This page allows replacing built in voicemail system prompts with user recordings 1 Click a language and a prompt in the corresponding lists Find a corresponding recording in the local storage 2 3 Click Put File to complete the replacement 4 To rese
60. cted billable time will count from when the call is answered Please enable this function when Central Office CO site provides battery reversal Minimum volume level of the disconnection tone If a PSTN trunk is found to have disconnection problem and low voice choose a lower dB Enter a number 1 1440 in minute to limit the call period If a call lasts longer than the time IP PBX will force to terminate the call Enter 0 or leave it blank to disable the function 72 6 9 3 ISDN Port Configuration Settings Table 6 15 ISDN Port Configuration Settings Field Type Port Impedance CP Tone Default Codec Compand Type Signaling Caller ID Description The type of this port The ID number of physical port The Impedance CP Tone setting determines the dial tone busy tone and ringback tone to the originating party Select the appropriate impedance call progress tone for the local region Select g711ulaw or g711alaw for connecting to other devices Compand standards vary between countries Select MULAW or ALAW for the local region Select Point to point or Point to multipoint depends on the link type between ISDN service provider and your device Leave it blank to have the default caller 1D or enter a caller ID that is provided by your ISDN service provider 6 10 Digitmap Configuration The digitmap is for Centrex DID in SIP trunks A pattern consists of digits 0 9 including
61. d the ATA analog telephone adapter series VIP 156 VIP 157 to build up the VoIP network deployment in minutes Allowing distributed IP technology to meet traditional voice services with proactive management interface the IPX 2000 system in the daily business processes enterprises can make people more productive more intelligent tasks and more customer satisfaction 1 2 Physical Interfaces Mabrrig amp Comet en WAN yop LAN 100 ap ACT O D APN Oo p wen rox FDX ES PWR Q PLANET Internet Telephony PBX System IPX 2000 Figure 7 Front Panel of IPX 2000 100 240V AC OFF 50 60Hz Figure 8 Rear Panel of IPX 2000 Power cord 100 240 Volt 50 60 Hz IPX 2000 2 x slots integrates up 8 FXO 4 ports per daughter card numbered from right to Telephony interface ports the left The rightmost port at slot 0 is port 1 and FXO module the leftmost port at slot 1 if installed is port 8 FXO ports are to be connected to FXS jacks on wall or analog PBX using RJ 11 cables 1 external port with compliance to USB 1 1 2 0 Plug in a USB USB ports hard drive for voicemail backup from the internal one WAN I Connect to a broadband modem or a WAN router LAN Connect to a LAN switch Table 1 Physical interfaces description of IP PBX 2 Managing with Web Interface The factory default of LAN IP ad
62. description information Select to search for an available port in the group Rotating means to force ports being selected by turns to even cost Supports European switch type by default DID means direct inward dialing also called DDI in Europe Select a preferred type None DID Extension DID DID by Number and DID by Privilege from the list and then enter configuration in DID Prefix and DID Stripping to have the incoming calls directed to the corresponding trunk When selected None DID all incoming calls will enter IVR system instead of directly dial to a specified extension Select a preferred IVR from IVR list for this trunk When selected Extension DID select an extension in the list to be an unconditional destination for incoming calls to this trunk If prefix or stripping has been given the result of digit manipulation is dialed in a DTMF string after the call has been answered by the DID extension as an automatic 2 dialing E f you set a DID extension in a trunk then only that extension can use this trunk to call out and all incoming calls to this trunk will connect to that extension directly When selected DID By number enter configurations in DID Prefix and DID Stripping to have the incoming calls directed to the corresponding extension derived by number manipulation The ISDN trunk numbers is therefore regarded as the direct line of the extension 69 DID By Privilege DID Prefix DID Stripping Lan
63. digit manipulation is dialed in a DTMF string after the call has been answered by the DID extension as an automatic 2 dialing E if you set a DID extension in a trunk then only that extension can use this trunk to call out and all incoming calls to this trunk will connect to that extension directly When selected DID By Privilege select a usergroup in the list as the privilege of inbound calls from this trunk Enter configuration in DID Prefix and DID Stripping to have the incoming calls redirected to dial out A digit string to be prefixed to the incoming called number after stripping A number of leading digits to be stripped from the original called number Click All to strip all digits of the original called number Preferred language for system instructions heard from the trunk Associate an IVR menu with incoming calls to this trunk This is mandatory unless the trunk is configured for DID Leave it blank and the system will automatically create an IVR for the trunk When disabled DID click a usergroup in the list whose reachability to other usergroups and trunks will be used as Caller ID Detection Answering by Battery Reversal Detection the privilege of inbound calls from this trunk E There may not be any appropriate usergroups to select initially One can come back later to revise it once the expected usergroups are added Select to detect the Caller ID calling from PSTN lines If sel
64. dress is 192 168 1 1 Connect to LAN port and the configuration Web interface is at https 192 168 1 1 Once connected the browser will ask for accepting a certificate Click Yes to see the home page Type in the default administrator ID and password both are admin to log in for administration The administrator password can be changed in the User Management gt User 1 Click admin in the Login ID 2 Change the password in Password 3 Click Apply to change the password Note For the system security please change the password after the first log in After login you will see four icons Add Account Wizard Add Route amp Trunk Mass Extensions Adding and Customize Setup The first three icons can lead you step by step to configure some basic settings of IP PBX Click the Customize Setup icon to see all the PBX configurations into detail A Administrator can click on the top left side of the webpage to go back to the home page of IP PBX Web Interface 3 Wizard Configuration With IP PBX Wizard configuration the administrator can set basic configurations for IP PBX easily With basic setup IP PBX can function and connect to the relevant devices and trunks The Wizard Configuration including Add Account Wizard Add Route amp Trunk and Mass Extension Adding When entering Wizard configuration you will see at the bottom of each page that helps you to configure with Wizard Any configuration change in Wizard requires clicking a
65. e For deleting an analog phone select a POTS port and click DEL Click Finish to finalize all the settings and go back to the homepage Table 3 5 Add Analog Phone Settings Field POTS Port Pickup Group Extension Number Unavailable Timeout User Language Voicemail Voicemail PIN Max Voicemail Space 4 Please refer to 6 1 for details Description FXS port index The pickup group that the extension belongs to Select Include Reachables check box to be able to pickup calls that belong to other usergroups which is configured in Reachable User Groups of the selected usergroup A unique line number composed of digits only e g 101 20 digits maximum Timeout for ringing before a call is answered Select a user that this extension associates with E If there is not any appropriate users to select one can come back later once the expected user has been added Preferred language for system instructions heard from the extension Select Enable to allocate voicemail account for the extension PIN to access voicemails This is mandatory if above voicemail option is enabled Enter maximum space in KBytes for voicemail Enter 0 or leave it as blank for not limiting the voicemail space The voicemail will be recorded until the storage is full 3 2 Add Route Trunk In Add Route amp Trunk page the administrator can setup routes routgroups and trunks Moreover worktime and IVR are
66. e a Folder iii a aaa aa aaa e 36 5 4 1 4 Download a File cio teta 36 5 4 1 5 Delile a Ple a i 36 5 4 1 6 Upload aleta ai 36 5 4 2 Disable TFTP Servicen ronca 36 5 5 DHGP e 37 5 5 1 DHO Ne E ln hha elit 37 5 5 1 1 Enable DHCP Service eege Eed dra 37 5 5 1 2 Disable DHCP Gervice 37 5 5 2 ele BCEE 37 5 5 2 1 Add HR ele te EE 37 5 5 2 2 Edit DACE Ee 37 5 5 2 3 Delete DHCP Hange cnn nan 38 5 5 3 Show Leased Clientside ianiai iiid aeii eiad ii diiad aia 38 vi 5 6 IPPBX nee E ES td dE 38 5 6 1 A EATA E Eege eet et edt E 38 5 6 1 1 Reload IP PBX Configuration ccccccecsceceeeeeceeeeeeaeceeeeeeecaeeeeaeeneeeeeeaees 38 5 6 1 2 Backup IP PBX Conftguraton 38 5 6 1 3 Restore IP PBX Configuration 0 cccccceecceeeeeeeeeeeeeeaeseeeeeceeeeesaeeeeeeeeeaees 38 5 6 1 4 Restart IP PBX Configuration 0 ccccceeccceeeeeeeeeeeeeaeeeeeeeseaeeesaeeeeeeeesaees 39 5 6 1 5 Revert IP PBX Configuration 0 cccceeecceeeeeeeeeeeesaeeeeeeeseaeeeesaeeneneeeeaees 39 5 6 2 SONGS hide ethene i hee le ee A oe ede 39 D IP PBX Configuration vice aincveies AEN Dae each ees 41 6 1 User Group Configuration ooocoonnncinnnnnnncccnncconnccnn nana iei aeaea taa aaa aaa iia eisiaa tiay 41 6 1 1 AA AUS AUN A ewe 41 6 1 2 Edita User Crop untada 41 6 1 3 Delete a User Group 41 6 1 4 Search a User Group uscar oa 42 6 2 RT eine IIe E 43 6 2 1 Add AUS ii A An ta eevee 43 6 2 2 EAU Sii teu Arte Weg cde ty A Ava Be Ae a 44 6 2 3 C
67. ecord it 3 Record your name 1 Accept the recording 2 Listen to it 3 Re record it 4 Change your password Return to main menu 109 Y PLANET Networking amp Communication EC Declaration of Conformi For the following equipment Type of Product Internet Telephony PBX system Model Number IPX 2000 Produced by Manufacturers Name Planet Technology Corp Manufacturer s Address 11F No 96 Min Chuan Road Hsin Tien Taipei Taiwan R O C is herewith confirmed to comply with the requirements set out in the Council Directive on the Approximation of the Laws of the Member States relating to 1999 5 EC R amp TTE For the evaluation regarding the R amp TTE the following standards were applied Conducted Radiated EN 55022 1998 A1 2000 A2 2003 Class B Harmonic EN 61000 3 2 2000 Flicker EN 61000 3 3 2001 Immunity EN 55024 1998 A1 2001 A2 2003 ESD EN 61000 4 2 1995 A1 1998 A2 2001 RS EN 61000 4 3 2002 A 1 2002 EFT Burst EN 61000 4 4 1995 A1 2001 A2 2001 Surge Test EN 61000 4 5 2004 CS EN 61000 4 6 1993 A 1 2001 Voltage Disp EN 61000 4 11 1994 A1 2001 Responsible for marking this declaration if the Manufacturer O Authorized representative established within the EU Authorized representative established within the EU if applicable Company Name Planet Technology Corp Company Address 11F No 96 Min Chuan Road Hsin Tien Taipei Taiwan R O C Person responsible fo
68. ected billable time will count from the call is answered 5 Please enable this function when Central Office CO site provides battery reversal 3 2 4 3 Add ISDN PSTN Trunks 1 Enter settings shown in Table 3 10 2 Click ADD to see the newly added ISDN PSTN trunk in the table in the webpage For deleting an ISDN PSTN trunk select a trunk identifier and click DEL Click Next to assign trunks to usergroups Table 3 10 Add ISDN PSTN Trunk Settings Field Trunk Group Trunk Channels Description ID number of this ISDN trunk group A valid number ranges from 1 to 31 It should not overlap with existing Analog PSTN trunk groups The Trunk Channels is the logical range of the sum of B and D channels Each physical ISDN port occupies three Trunk Ports two B and one D channels User only needs to specify the B channel number here since D channel is reserved in the 3 trunk port for each physical ISDN port E g Assume there are four ISDN ports in the PBX and no other FXO FXS modules installed then one can set each pair of numbers here like 1 2 but excluding 3 6 9 12 ita four port FXO FXS module is also installed then the Trunk Ports here should be numbered from 5 to 16 instead of 1 to 12 Make sure to specify the indices of ports correctly or PBX will not start One can refer to Description Port Selection DID Type None DID Extension DID DID By Number DID By Privilege DID Prefix DID
69. ecting Phone Number enter a number to which incoming calls are forwarded unconditionally The number could be an extension or a PSTN number with appropriate outbound prefix Enter a number to which incoming calls are forwarded when not answered The number could be an extension or a PSTN number with appropriate outbound prefix Enter a period of time in seconds for ringing the extension in 53 Play Unavailable Line in use Forward Prompt Line in use Forward Selective Call Forward Hot Warmline Unavailable Call Forward Click to add the extension in Unavailable Call Forward and the time here into the list Remove the extension of Unavailable Call Forward from the list by clicking oe The time must be shorter than Unavailable Timeout or the function will not work normally Notify the caller that callee is not available and the call is being forwarded to another extension Enter a number to which incoming calls are forwarded when the extension is busy The number could be an extension or a PSTN number with appropriate outbound prefix Unconditional call forwarding according to the calling number Enters one or more calling numbers and a forwarding number and click ES E g forward only calls from 101 to a cellular number while let the rest enter the voice mail by default Selects a forwarding and click pes when the forwarding is no longer required A hot line means that a specified number will be
70. egroup Configuration Settings Field Group ID Description Associated Routes Description A unique ID containing alphabets numbers and underscore only without spaces 32 characters maximum Arbitrary description information Click Set to add update the information Select routes belonged to this routegroup Click or ue button to add or remove a route to or from the routegroup The right box lists current selected routes Click Set to update the information Note the order of the selected routes is important since it decides which route would be matched first for an outgoing call E Ifthere is no appropriate routes to select initially one can come back later to revise it once the expected routes are added 6 6 SIP Trunk Configuration ASIP trunk refers to a SIP account on a remote call routing or gateway device A practical example is an account at an Internet Telephony Service Provider ITSP where a call is routed to a SIP client or off ramped to an analog subscriber via PSTN One could also build SIP trunk to a remote IP PBX to reach its extensions and PSTN ports 2 Please refer to 6 4 for details 58 The SIP Trunk Management page allows the administrator to configure SIP trunks used by IP PBX Select Trunk gt SIP Trunk and one can add edit delete and search SIP trunks Go to Service gt IP PBX Service and click Reload to activate changes 6 6 1 Add a SIP Trunk 1 Click the
71. erence During a conference a normal user has following options to quit conference 1 to mute unmute 9 to log in as the administrator if there is no administrator dialed in yet Administrator PIN PIN for the administrator of the conference During a conference the administrator has following options to quit conference 1 to mute unmute 2 to lock unlock the conference 3 to invite a user into the conference 4to drop a party from the conference 5 to drop all parties in the conference 77 6 to drop the last invited party by 3 to send DTMF string to the last invited party by 3 This is useful when the invited party is behind an IVR system 7 4 Music On Hold Music on hold MOH is used in several occasions for a single purpose to comfort the waiting party with music One could upload some candidate music files and pick one as the default one Select Feature gt Music On Hold to manage MOH files 7 4 1 Music on Hold Management 7 4 1 1 Add a MOH File Enter settings shown in 1 Table 7 4 2 Click Add to see the newly added file in the MOH ID 7 4 2 Media File Management 7 4 2 1 Edit a MOH File 1 Upload Media File Click Browse to select a file and Click Put File to upload 2 Delete Media File Select a file from the drop down list and Click Delete to remove it 3 Default MOH Click a MOH ID from the drop down list and click Set in the row 7 4 3 MOH
72. ete epi Ai 101 9 2 2 5 PBX Commands iii ri EE 102 Import CLCommand ic stain A A A A A 103 Export CEL Command nic a 103 9 3 IP PBX Voicemail System Menu Tree 106 xi 1 Introduction 1 1 Overview PLANET IPX 2000 series IP PBX system are designed and optimized for the enterprise and SMB daily communications The IPX 2000 is the next generation voice communication platform for the small to medium enterprise Designed as an open scalable and highly reliable telephony solution the IPX 2000 series are able to accept 200 extension registrations and effectively meeting scales from various enterprises Designed to run on a variety of VoIP applications the IPX 1800 and IPX 2000 provides centralized call control auto attendant voice conferencing PSTN and IP based communications The IPX 2000 integrates up to 8 FXO to become a feature rich PBX system that supports seamless communications between existing PSTN calls analog IP phones and SIP based endpoints The IPX 2000 system integrates telephony call processing call control voice mail and a widely PBX application programming interface into a highly scalable architecture designed to support both traditional circuit based and the Internet telephony service within a distributed enterprise communications network With IPX 2000 system standard SIP phones can be easily integrated in your office plus the auto config feature you may integrate our IP Phone series VIP 254T VIP 254T an
73. face trunk if outbound in use epochs when the call was made answered and ended and which yield the Call Duration and Billable Time The Result denotes the disposition of a call like answered or not The administrator can also click Get File to export the record as a csv file click Delete CDR to remove all records and click Show CDR to display all records on the screen 4 9 4 System Events The log records an audit entry in the audit trail whenever certain events occur such as service reload firmware upgrade administrator logging on logging off and accessing resources from NTP DNS DHCP and PPPoE service 4 9 5 Active Calls The Active Calls page shows current active calls Columns Client and Party indicate the involved extensions or trunks of a call State shows the state of a call while Service gives the current action of the listed Client Table 4 2 The State of Active Call Field Description Caller Show the caller s extension number port number or SIP trunk ID Caller state The client is caller Calls from FXO are picked up by Auto Attendant Pause The client is being paused for some time Prompt The client is being prompted for a pre recorded audio Voicemail The client enters voicemail service Meet me The client enters meet me service Busy Call back The client enters busy call back service D ACD The client enters ACD service Trunk Shows trunk ID that is using in this call Callee state The client is ca
74. figuration AANEREN 58 6 6 1 Adda SIP TUN cite coetrtde racial ellas 59 6 6 2 Edita SIP TrUN E E E E alaba 59 6 6 3 Cloned SIP enk iii a tai 59 6 6 4 Delete 3 SIP Le a tido 59 6 6 5 Search a SIP Trunk ENEE 59 Analog PSTN Trunk Gonfiouration nana nac ran cnn cnn cnn 63 6 7 1 Add an Analog PSTN Trunk coocccnnncccnnocononccononanonnononcc cnn anar rra 63 6 7 2 Edit an Analog PSTN Tmmk nn nnnnnnn cnn rca cnn 64 6 7 3 Delete an Analog PSTN Trunk oooooonccccncccnonccononnnnnoccnonccnnrnn nano nn cnc narran carac 64 ISDN PSTN Trunk Configuration ooocncccnnnnnnnccnnnccnonccccnrncn nora narrar rr 66 6 8 1 Add an ISDN PSTN funk 66 6 8 2 Edit an ISDN PSTN funk 67 6 8 3 Delete an ISDN PSTN Trnk non nan nr rca 68 POTS Seting os tata ill tert erent cree reer 70 6 9 1 FXO Port Configuration Settings eeeeeeeeeeeeeeeeresieeiesintrnnternnsrnnsrnnsrrnsnee 71 6 9 2 FXS Port Configuration Settings ooonccccnnnnnnnnnnnncccnncccnncccnnccnnancca narran cnnnccin 72 viii 6 9 3 ISDN Port Configuration Gettings canaria canon 73 6 10 Digitmap eeneg len E 73 6 10 1 Add a Digit ap tt ld lada 73 6 10 2 Edita Dig Map iia a tii 74 6 10 3 Deleted DIM cirio daa at 74 Feature COMiQuratlon ai llas Abbe id 75 7 1 Calla a a A O A 75 7 2 Life iia ed AE eee 75 7 2 1 Add a Life Line Pattern cuina ie cali dai een 76 7 2 2 Edita Life Line Pattern a c 2t4 are Bec neti i teil enti 76 7 2 3 Delete a Life Line Patterm 76 7 3 Meet me Conference
75. gits Select number of leading digits to be stripped from the original dialed number when matches this route Using 9NXXXXXX as an example route pattern with number of stripped digits equal to 1 dialing 95270001 will be stripped to be 5270001 when it actually got dialed out Setp 2 Add Route Group 1 Entera group ID and then click ADD The name will show in the table of the webpage Click the name to view the edit page Enter settings shown in Table 3 7 a FF Oo N Click Back to return to the ADD ROUTE GROUP page For deleting a routegroup select a group ID and click DEL Click Next to choose a trunk Note Make sure there is no route associate with the routegroup or it cannot be deleted Table 3 7 Add Routegroup Settings Field Description Description Arbitrary description information Click SET to add update the information Associated Routes Select routes belonged to this routegroup Click or kal button to add or remove a route to or from the routegroup The right box lists current selected routes Click SET to update the information Note the order of the selected routes is important since it decides which route would be matched first for an outgoing call E If there is no appropriate routes to select initially one can come back later to revise it once the expected routes are added 6 Please refer to 6 4 for details Setp 3 Choose Trunk In the Choose Trunk page click SIP TRUNK ANALOG PSTN T
76. guage IVR List Usergroup of Privilege Caller ID 6 9 POTS Setting When selected DID By Privilege select a usergroup in the list as the privilege of inbound calls from this trunk Enter configuration in DID Prefix and DID Stripping to have the incoming calls redirected to dial out A digit string to be prefixed to the incoming called number after stripping A number of leading digits to be stripped from the original called number Click All to strip all digits of the original called number Preferred language for system instructions heard from the trunk Associate an IVR menu with incoming calls to this trunk This is mandatory unless the trunk is configured for DID Leave it blank and the system will automatically create an IVR for the trunk When disabled DID clicks a usergroup in the list whose reachability to other usergroups and trunks will use as the privilege of inbound calls from this trunk There may not be any appropriate usergroups to select initially One can come back later to revise it once the expected usergroups are added Leaves it blank to have the default caller ID or enters a caller ID that is provided by your ISDN service provider The POTS Setting page allows users to set the parameters of FXO FXS ISDN ports based on the requirement from the Central Office CO site Users can select impedance from drop down list and fine tune the parameters Click Apply to save modifications Go to
77. he expected user has been 21 Please refer to 6 1 for details 52 Voicemail Voicemail PIN Max Voicemail Space Language T 38 Enabled UDPTL Redundancy Level Input Output Gain Advanced Settings Default Codec Selective Call Blocking Forward Options Unavailable Call Forward Timeout to Next Forward added Select Enable to allocate voicemail account for the extension PIN to access voicemails This is mandatory if above voicemail option is enabled Enter maximum space in KBytes for voicemail Enter 0 or leave it as blank for not limiting the voicemail space The voicemail will be recorded until the storage is full Preferred language for system instructions heard from the extension Click Auto Enable or Disable detecting fax tones in a call Select number of the previous package s that will be sent again This function only takes effect when T 38 is enabled Voice amplification or attenuation in dB scale to adjust input output volume Select to see more optional settings shown below Select g711ulaw or g711alaw for connecting to other devices Select Block Anonymous Calls to block all calls without a Caller ID Block one or more calling numbers by typing the calling numbers and clicking EZ Removing the blocked numbers by clicking the number from the list and then click Select Unconditional Call Forward and click a default destination in the list e g Voicemail or Phone Number E if sel
78. ia the trunk changing numbers Default Number Enter digits for calls from this trunk displaying this caller ID Inbound Manipulation Select a digitmap ID to have the incoming Digitmap calls direct to the corresponding extensions Outbound Select a digitmap ID to have the outgoing Manipulation calls display the corresponding numbers Digitmap Associate an IVR menu with incoming calls to this trunk This is mandatory unless the trunk is configured for DID Leave it blank and the system will automatically create an IVR for the trunk When disabled DID click a usergroup in the list whose reachability to other usergroups and trunks will be used as the privilege of inbound calls from this trunk 23 Please refer to 7 12 for details 24 Please refer to 6 1 for details 61 Disable Fast Bridging Advanced Settings DTMF Mode Try Peer to peer RTP User Agent From Caller ID Bandwidth Sensitive Bandwidth Limitation kbps Call Admission Control E There may not be appropriate usergroups to select initially One can come back later once the expected usergroup has been added Select to disable express media forwarding With Fast Bridging feature enabled if the two parties involved in a call for example one IP extension and one SIP trunk use different DTMF modes RFC2833 SIP INFO Inband inline transfer or 2nd dialing might fail To avoid such problem it is recommended to set the same DTMF m
79. ices settings Note Do not change the configuration file name or the Restore function will reject the configuration file 5 6 1 3 Restore IP PBX Configuration Click a configuration backup file in the list click Restore and IP PBX will restore the configuration as current setup After restoring the system will ask for reboot the PBX service click Yes to reboot IP PBX 38 5 6 1 4 Restart IP PBX Configuration Click Restart and the IP PBX Service will restart completely Currently active calls will be disconnected immediately This function is rarely required unless the network setting has been changed or the service operates abnormally without problematic configuration could be identified 5 6 1 5 Revert IP PBX Configuration Click Revert and IP PBX will erase current IP PBX settings DDNS QoS STUN service and revert configuration back to the factory default Note the reversion affects IP PBX service only but not other system services such as DHCP TFTP and NTP The backup IP PBX configuration files under TFTP remain intact after reversion so that one can restore to a specific time if a backup file had been generated then To revert the whole system back to the factory default hold the hardware RESET button more than 5 seconds All of the configuration settings will be re set exactly the way they are when users receive the IP PBX from providers Users have to re configure the IP PBX from scratch again If one needs to resto
80. in level allows to enter Admin and PBX Commands CLI Command enable Note The message Someone login Press y to login anyway or any other key to quit will show up if there is an old web GUI session existing 9 2 2 4 Admin Commands This section is for the system administrator and requires password to use these commands For commands in admin the administrator can start stop and restart system services debug SIP and shutdown or reboot the PBX system 1 Enter enable and then admin s password to log in as a system administrator 2 Enter admin terminal to start using the admin commands Help Display the help message command available for the level CLI Command help Display the available commands after the commands you entered CLI Command lt CLI command gt Quit Logout Enter the command to Logout CLI CLI Command quit logout Exit Exit the current level and go back to the previous level If you are in the basic level the console interface will logout If you are in admin level enter this command will disable and back to basic level CLI Command exit 101 History Displays the commands you entered before You can also press J on the keypad to show the used commands 9 2 2 5 PBX Commands This section is for the system administrator and requires password to use these commands For commands in pbx the administrator can add edit and delete user usergroup and export or import
81. ince no folder is created under yet 5 4 1 2 Add a Folder 1 Click a directory under which you want to add a new folder in the Directory list 2 Click Add Folder 3 Enter a folder name in the pop up dialog box e g myfolder 4 Click OK to see the newly added folder in the Directory list e g myfolder 5 4 1 3 Delete a Folder 1 Click a directory of a folder in the Directory list 2 Click Delete Folder to remove the folder from the Directory list Note A folder cannot be deleted if there is still file inside 5 4 1 4 Download a File 1 Click a directory in the Directory list 2 Click a file in the Download Delete File From The Above Folder list 3 Click Get File to download the file 5 4 1 5 Delete a File 1 Click a directory in the Directory list 2 Selecta file in the Download Delete File From The Above Folder list 3 Click Delete File to remove the file 5 4 1 6 Upload a File 1 Click a directory in the Directory list 2 Click Browse 3 Select a directory in the Look in list and then a file 4 Click Open 5 Click Put File to upload the file Now the uploaded file should appear in current directory and is displayed in the Download Delete File From The Above Folder list Note The maximum file size for uploading a file to PC 1 is 12M and to PC 2 is 6M 5 4 2 Disable TFTP Service Click Disable and then Apply 36 5 5 DHCP Service Select Service gt DHCP Service to view the current statu
82. ity in IP telephony which associates extensions with a usergroup It also propagates its attributes such as e mail and voicemail PIN to extensions Usually a user refers to a real person who has a name and e mail however one can always create virtual users to associate with public extensions For example extensions in reception break room and lab areas Select User Management gt User and one can add edit delete or search users Go to Service gt IP PBX Service and click Reload to activate changes 6 2 1 Adda User 1 Click the Add New tab 2 Enter settings shown in Table 6 2 wm Click Add 12 Please refer to 7 for details 43 4 Click Back to see the newly added user in the Login ID 6 2 2 Edit a User 1 Click a user in the Login ID 2 Edit settings shown in Table 6 2 3 Click Apply 6 2 3 Clone a User 1 Click a user in the Login ID Click Clone Edit settings shown in Table 6 2 Click Add OV es St Jo 6 2 4 Delete a User 1 Selecta Login ID Click Back to see the newly added user in the Login ID 2 Click Delete to remove the user from the Login ID 6 2 5 Search a User 1 Type a login ID in the Search box or click a login ID in User list 2 Click Go to see the Update page Table 6 2 User Configuration Settings Field Login ID Name Password Description E mail Address Attach Voicemail in E mail Notification Description A unique ID containing alphabets
83. k among box A and B on box B we can configure a route BoxA pstn1 with pattern 13 9 1 means pattern is 9 and number of stripped digits is 1 31 9 0 and assign it to the routegroup _192168001101_ 192168001100 which associates with the intra trunk _192168001101_192168001100 4 11 3 2Case Il Stack a new IP PBX box with an existing running box This case means that there is a standalone box up running for a while Now you would like to add a new box to form a cluster Therefore the standalone box will become a master box later 1 Ensure the new box has factory default settings before being stacked 2 Ensure the new box has TCP routing to the existing box via LAN interface if they are in different local networks 3 Now backup the IP PBX configuration on the existing box Then restore this configuration to the new one 4 On new box remove all trunk configurations including routes and routegroups and all Meet me conference configurations first 5 Goto System gt Stackable of the new box specify master s IP address and click Apply 6 Goto System gt Stackable of the existing box select Enable Master Mode check box enter IP address and SIP port of the new box and then click Add 7 Click Apply 8 Goto Service gt IP PBX Service of the existing box and click Restart to reflect the changes The existing box turns to be a master box and the new box is a slave box in the cluster 4 11
84. ld Description Trunk Group ID number of this PSTN trunk group A valid number ranges from 1 to 31 It should not overlap with existing ISDN PSTN trunk groups Trunk Type Select the port type FXO or FXS If selecting FXS users can see By Number and By Privilege in the DID of Extension list and be able to configure DID Prefix and DID Stripping Trunk Ports Select one or more FXO or FXS ports for this Analog PSTN trunk Description Arbitrary description information Port Selection Click to search for an available port in the group Rotating means to force ports being selected in turns to even cost DID Type DID means direct inward dialing also called DDI in Europe Select a preferred type None DID Extension DID and DID by Privilege from the list and then enter configuration in DID Prefix and DID Stripping to have the incoming calls None DID Extension DID DID By Privilege DID Prefix DID Stripping Language IVR List Usergroup of Privilege Please refer to 7 12 for details 10 Please refer to 6 1 for details directed to the corresponding trunk When selected None DID all incoming calls will enter IVR system instead of directly dial to a specified extension Select a preferred IVR from IVR list for this trunk When selected Extension DID select an extension in the list to be an unconditional destination for incoming calls to this trunk If prefix or stripping has been given the result of
85. list siptrunk lt Trunk dentifier gt list siptrunk Show Analog PSTN Trunks Display one or all analog PSTN trunks information CLI Command list analogtrunk lt Trunk Group gt list analogtrunk Show ISDN PSTN Trunks Display one or all ISDN PSTN trunks information CLI Command list isdntrunk lt Trunk Group gt list isdntrunk Show POTS and Channel Setting Display all Analog including FXO and FXS POTS status CLI Command list pots Display all ISDN channel status CLI Command list channel Import Export Commands The administrator can import and export CSV files including items such as user usergroup route routegroup extensions IP phone SIP trunks or all data via TFTP or SSH server Restart the PBX server in Admin Commands after deleting the usergroup Import CLI Command import lt user usergroup route ipphone siptrunk full data gt lt tftp scp gt lt IP address host gt lt filename gt csv Export CLI Command export lt user usergroup route ipphone siptrunk full data gt Note It is highly recommended to import full data when there isn t any information in the system Note Make sure to download the exported file in the web interface without log out the CLI system Once log out the CLI system the file will be deleted Note For importing data the system only adds the new records or updates the existed records If there is any dependency error the import action will stop
86. ll be stripped and change to 5270001 Prefix A sequence of digits to be prefixed to the number after stripping Using 9NXXXXXX as an example pattern with number of stripped digits equal to 1 and prefix 1408 dialing 95270001 will change to 14085270001 A special prefix character w could be used for PSTN trunks to pause 0 5 second during dialing Say 4 leading consecutive w result in 2 seconds delay before dialing 74 7 Feature Configuration A feature is a logical entity presenting a function module of IP PBX e g meet me conference auto attendant voice mail music on hold etc Any configuration change to a feature requires clicking Reload in Service gt IP PBX Service to take effect 7 1 Call Park During a call the callee may want to continue the conversation using another phone The call park feature enables so by letting the callee transfer the call to the call park pilot number Pilot Number IP PBX will respond an available park line from the pool of call park numbers to the callee After that the callee may hang up current phone move to another phone and dial the park line number told by IP PBX to resume conversation with the caller If the callee does not call the given park line number to retrieve his call before timeout IP PBX will ring the original extension where the callee answered the call To configure Call Park feature select Feature gt Call Park 1 Enter settings shown in Table 7 1 2
87. llee Callee Show the callee s extension number port number or SIP trunk ID Answer Time Show the answer time of active calls 29 4 10 Firmware Upgrade The version of the running PBX firmware could be found in System gt Firmware Upgrade To upgrade current firmware click Browse to locate a release file obtained from the vendor and click Upgrade to have the latest version of PBX firmware Note Consult with your IP PBX service provider for upgrade procedure Note Do not change the firmware file name otherwise the system will reject it 4 11 Stackable Management IP PBX is scalable and allows you to enlarge capacity by stacking up to four IP PBX boxes to form a cluster 4 11 10peration Modes IP PBX provides three modes standalone mode master mode and slave mode The default mode is standalone mode while there is no cluster and IP PBX box works independently Once a cluster is formed only one IP PBX box runs in master mode and rest of boxes run in slave mode in the cluster For instance with full capacity case there would be one master box and 3 slave boxes in a cluster Select System gt Stackable to see the current operation mode of each IP PBX box 4 11 2 Consolidated Management Stackable Management page of the master box not only indicates IP addresses of current slave boxes in a cluster but also allows you to add new slave boxes to the cluster or remove slave boxes from the cluster You can simply manage a cl
88. lone a User deis 44 6 2 4 Delete a Us vicios aida tb 44 6 2 5 EE BE EE A4 6 3 Device CONQUIALION EE 45 6 3 1 MPA e O AO 45 6 3 1 1 Add a Device 45 6 3 1 2 Edita Device iii Mined tua hea Ri ees 45 6 3 1 3 Delete a DEVICE ia vicc edi ieee il dee et eel ede deed 46 6 3 1 4 e RTE 46 6 3 2 Extension ot PP Phones cit ti te ea ete 47 6 3 2 1 Add an Extension 47 6 3 2 2 Edit an E EE 48 6 3 2 3 Glone an Extension liada iaa 48 6 3 2 4 Delete an EXENnSION sciret Ne 48 6 3 2 5 S arch ani EXPO SONi iiaeiai iaa aaia a 48 6 3 3 Analog PRONG sri ai n A A A We er ee 51 vii 6 4 6 5 6 6 6 7 6 8 6 9 6 3 3 1 Add an Analog Phone 52 6 3 3 2 Edit an Analog KE EI 52 6 3 3 3 Delete an Analog ad Ve TEE 52 6 3 4 IP Phone Eurwere eeraa eia EENEE E taeda teh ee eae 54 6 3 4 1 Add IP Phone Firmware 54 6 3 4 2 Delete IP Phone Firmware 55 Route Configuration oooccccnniconnccnnncccnocccnnccnnnnccnrnrccn nr 55 6 4 1 Add a Route nsoni a a E a A E E Gel eins 56 6 4 2 Gelee 56 6 4 3 Delete a Out tia id aia 56 6 4 4 SOON e 56 Route Group Configuration oooonncinncnnnncccnncccnnnccnnccnnn nc ccnnrnc nan cc 57 6 5 1 Add a Route Group cocoococcconcccconinononanano corn cn narran 57 6 5 2 Edita Route Group ita ooo 57 6 5 3 Delete a Route Group eccceceseeeeeeeeeeeeeceeeeeeaeseeaeecaeeeeeaaeseaaeeseaeeesaeseeaaeeseneetaas 58 6 5 4 Search a Route Grou cccococcccccccnonccoconccononcnnnn cc nann cnn nc 58 SIP Trunk Con
89. messages 3 Advanced function 1 Send your reply 2 Call the person who send this message 1 Call this number 2 Enter a different number Cancel 3 Hear the message envelope 4 Place an outgoing call Return to the main menu 4 Play the previous message 5 Repeat the current message 6 Play the next message 7 Delete this message 8 Transfer this message to another user 1 Prepend message 2 Divorce the message without prepending Return to main menu 9 Save this message 0 New message 1 0ld message 2 Work message 3 Family message Cancel 3 Advanced function Help Exit 2 Change folder Cancel 3 Advanced function 0 Mail box function 1 Record yo 2 Record yo 3 Record yo Help Exit 108 4 Friend message Cancel 0 New messages 1 0ld messages 2 Work messages 3 Family messages 4 Friends messages 4 Place an outgoing call Return to main menu ur unavailable message 1 Accept the recording 2 Listen to it 3 Re record it ur busy message 1 Accept the recording 2 Listen to it 3 Re record it ur name 1 Accept the recording 2 Listen to it 3 Re record it 4 Change your password Return to main menu 4 Place outgoing call Return the main menu 0 Mail box function Help Exit 1 Record your unavailable message 1 Accept the recording 2 Listen to it 3 Re record it 2 Record your busy message 1 Accept the recording 2 Listen to it 3 Re r
90. mission Select if there will be video clients registering to the system Select to force discrimination of SIP tags Do this only when there is such a client device in the system and other devices supporting the same Otherwise one may find the special device only got registered with this option but other clients or even SIP trunks fail due to such change Clear the box if you are not sure Enter a number for registration admission control to limit the maximum number of active registered clients Enter a number for call admission control to limit the maximum number of concurrent calls Enter a number to limit the calls made by explicitly specified wireless extensions Enter maximum space in KBytes available for CDR Set the TOS value in the IP header of RTP packets originated from IP PBX Enter a time in second to periodically confirm the call is still connected The time is between 10 and 180 seconds Enter a time in second to confirm the registration status periodically The time is between 10 and 180 seconds Enter a time in seconds to retain NAT hole punched periodically The time is between 10 and 180 seconds Select to disable attempts to use low bit rate codec G 729A or G 723 1 for remote parties Select to honor the preferred codec of caller s phone instead of overriding by DSP utilization concerns Select to enable looking up IP of dynamic clients or trunks by DNS Service records before their
91. month day hour minute and second in the correspondent list 2 Click Apply in Real Time Clock Setup Note When reset the time 15 minutes later than the time showed in RTC Setup the system will ask for re login 4 3 On board WAN Setup The On board WAN Setup page allows administrator to configure WAN network interface for IP PBX Select System gt On board WAN Setup and the current setting of WAN network interface is displayed e g type IP address etc 22 Unless the LAN Only is selected you can choose one of the three options Static IP DHCP and PPPoE from the Type list for your configuration Select LAN Only check box to disable WAN and only default router and DNS settings are applicable Select MAC Clone to change the WAN MAC address Select Yes to allow WAN to respond PING request 4 3 1 Static IP You can click Static IP in the Type list and manually configure the following information e IP Address Netmask e Default gateway IP address Primary secondary or third DNS servers Click Apply to submit 4 3 2 DHCP Simply click DHCP in the Type list and click Apply The acquired IP address netmask default gateway and DNS server information will show when revisit this page later 4 3 3 PPPoE 1 Click PPPoE in the Type list 2 Entera user name and its password in User Name and Password boxes 3 Click Apply The PPPoE dialing will start right away When there is an active connection the page will sh
92. n 7 Click a usergroup in the Pickup Group list 8 Select Include Reachables check box to enable pickup calls that belong to other usergroup which is configured in Reachable User Groups of the selected usergroup 9 Choose preferred DTMF mode for extensions Currently supported types include RFC2833 SIP INFO and Inband 10 Click ADD and IP PBX will start to add these extensions automatically 11 Click Back to the homepage 21 4 System Configuration This section describes how to configure system parameters used by IP PBX Click Customize Setup after login the web interface to configure the following system parameters 4 1 PBX System The PBX System page briefs IP PBX status to the administrator Firmware versions IP addresses of WAN and LAN interfaces and default gateway router are shown in this page Click PBX System to see the basic information of IP PBX 4 2 Time Setup The Time Setup page allows administrator to configure time zone and date for IP PBX With correct time setup functions such as IVR worktime and voicemail can present the actions at the right time Select System gt Time Setup to see the current setting of time zone and date 4 2 1 System Time Zone 1 Click a region country in the Time Zone list 2 Click Apply in System Timezone Setup 3 Goto System gt Shutdown select Rebooting After Shutdown and Click Yes to activate changes 4 2 2 Real Time Clock RTC Setup 1 Click year
93. n Hour Actions Select one action during business hours To play the selected prompt The caller can press keypad to enter numbers when the prompt plays To play the selected prompt The caller can not enter any digits when the prompt plays Call To To transfer to an extension Play the prompt in Action Data Prompt Select a prompt if Greeting or Announce is selected in the In Hour Actions list Extension Enter an extension number if Call To is selected in the In Hour Actions list Off Hour Actions Select one action during the off hours To play the selected prompt The caller can press keypad to enter numbers when the prompt plays To play the selected prompt The caller can not enter any digits when the prompt plays Call To To transfer to an extension Play the prompt in Action Data Prompt Select a prompt if Greeting or Announce is selected in the Off Hour Actions list Extension Enter an extension number if Call To is selected in the Off Hour Actions list 7 12 5IVR Prompts Management One can upload customized IVR prompts in Feature gt IVR and click IVR Prompts Management tab 7 12 5 1 Add an IVR Prompt 1 Select a language from the Language list 2 Click Browse to find the expected recording in the local storage 3 Click Put File to upload the file add it to the Prompt list Note that the uploading file format must be 8000 Hz 16 bit mono Windows PCM WAV file 7 12 5 2Delete an IVR Prompt 1 Select a
94. n a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at the user s own expense WEEE Warning To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment end users of electrical and electronic equipment should understand the meaning of the crossed out wheeled bin symbol Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately Trademarks The PLANET logo is a trademark of PLANET Technology This documentation may refer to numerous hardware and software products by their trade names In most if not all cases their respective companies claim these designations as trademarks or registered trademarks Revision PLAENT IP PBX User s Manual Revision 1 0 June 2008 4 TABLE OF CONTENTS atelier 1 1 1 A A O ads 1 1 2 Physical Interfaces iii a pa 1 Managing with Web Interface ooooonniccinnncnnncnnnnnccnnccnnncccnn rra crac rn 3 Wizard Configuration a lit alo 4 3 1 Add Account Ee ci 4 Step 1 Add User rOUP umi A dee dE ee 4 Setp 2 Add US Orca A EA 6 St p Choose Device wv ege tthe a eet eee alee a ttt ee tee 6 Step 4 Add DEVICE hei sia eed ata theta ee bia be teats 7 Seip Add Ee EE 7 3 1 5 1 Add Extension of IP Phone 7 3 1 5 2 Add Analog Plo ine wis tino aa a E E 10 3 2 Add Route Se run kia oa 11 Ste
95. n the Reachable User Groups of ext all Create a user account for each staff and assign it to usergroup staff Create an additional user account named public and assign it to usergroup utility Create a device for each physical phone and designate an extension Assign extensions of staff phones to corresponding users Assign all extensions of utility phones to share the same user public Create a route pstn with pattern 9Z with number of digits stripped 1 no prefix Create a route pstn br with pattern 90118621 with number of digits stripped 8 prefix 9 97 10 12 13 16 Create a route ext br with pattern 2XX and number of digits stripped 0 no prefix Create a routegroup pstn out containing route pstn only Create a routegroup to br containing routes pstn br and ext br Create a PSTN trunk with ID 1 port 1 4 do not select any DID of extension and select ext all as the usergroup of privilege Create a dynamic peer SIP trunk with ID 100 password hq secret do not select DID and select staff as the usergroup of privilege Return to usergroup configuration For usergroup staff choose pstn out as outbound routegroup for pstn1 choose to br as outbound routegroup for 100 in Associated Trunks and select utility in Reachable User Group while for usergroup utility only select staff in Reachable User Group Reload the IP PBX Service Configuration steps in B
96. n the list Group ID The default number is 0 A trunk with Group ID 0 does not form a balance group with any other trunks in Group 0 If Group ID is 1 9 trunks with the same Group ID form a usage balance group Weight the weight of a trunk to be selected in a trunk balance group for an outgoing call Click or eme to add or delete the associate trunks After add all trunks click Apply If there is not any appropriate SIP trunk and PSTN trunks to select come back later to revise selection once trunks have been created 42 Reachable User Groups Associated PBX Features Member List Auth Dial Passcode Group Call 6 2 User Configuration Select a usergroup and click that is reachable from this usergroup By default only users in the same usergroup can reach one another E If there is not any appropriate usergroup to select come back later to revise this selection once more usergroups have been created Select PBX features enabled to this usergroup Show the users associated with this usergroup Select and enter a password in number for caller to have the same privilege as this usergroup to dial out A gourp call number is a virtual number that presents all extensions belong to this group Enter a group call number not an existed extension service number Select extensions and click to add into the group call After adding all extensions click Apply A user is a logical ent
97. o be operated cost effectively but also reduces the cost and complexity of implementing home based agents who now only need an IP connection to serve calls in queues Refer to for creating an agent pool and for setting queues Select Feature gt ACD to configure agents and queues Note that the agents are limited to local extensions login through trunk is not allowed 7 11 1Set Agent Login and Logout Before adding agents or queues of the ACD the administrator has to give universal Agent Login and Logout numbers for all agents 1 Click the Agent Login Logout tab 2 Enter numbers in Agent Login and Agent Logout 3 Click Apply to apply login and logout numbers to all agents Note that the agent login and logout numbers can not be set the same 7 11 2Add an Agent 1 Click the Agent Management tab 2 Enter settings shown in Table 7 11 3 Click Add to see the information in the table below 7 11 3Edit an Agent 1 Click the Agent Management tab 86 N Edit settings shown in Table 7 11 in a row of the table below o Click Apply in the row to update the information 7 11 4Delete an Agent mk Click the Agent Management tab 2 Select an account in the table 3 Click Delete to remove the agent from the table 7 11 5Add a Queue _ Click the Add New Queue tab 2 Enter settings shown in Table 7 12 3 Click Add The newly added queue displays in the Management tab 7 11 6Edit a Queue 1 Click the
98. ode for all IP extensions and SIP trunks in the IPBX as well as for all IP phones registered to the IPBX If it is not feasible to set the same DTMF mode for some IP extensions or SIP trunks and inline transfer or 2nd dialing is necessary for those IP extensions or SIP trunks the Fast Bridging feature can be disabled on a per IP extension and per SIP trunk basis Note that Fast Bridging is enabled by default Select to see more settings shown below Select a preferred DTMF mode Inband RFC 2833 or SIP INFO for this trunk in the list This must match configuration on the server side If the user does not know the DTMF mode on the server side select Auto from the list and IP PBX will automatically detect the DTMF mode on this SIP trunk is Inband or RFC2833 Click NO to disable or IP PBX will attempt to notify the two peers in a conversation to try peer to peer RTP transmission This is suggested as long as phone and ITSP side support re INVITE or UPDATE method during a connected call to save the resource of IP PBX However only SIP INFO DTMF mode should enable this since other DTMF modes require IP PBX being RTP relay server to support in line transfer Override default User Agent header content Send the entered number as Caller ID Click Bandwidth Sensitive and specify a limit of bandwidth in kbps for call admission in Bandwidth Limitation Select to enable the limitation of concurrent calls for a SIP trunk 62 Allow lt n
99. on to call Select Yes to enable looping playback every day at the exact time Select one out of the two available actions for the memo Playback Play the uploaded WAV file in the Customized Media File box to the extension s Play default music Play default music configured in the Music On Hold page to the extension s Upload a wav file if Playback is selected in the Action list The recording format must be 8000 Hz 16 bit mono Windows PCM WAV file 85 Max Retry Times Maximum redial times if callees did not answer Retry Time A period of time in minutes between two retries Wait Time Enter timeout in seconds when ringing a callee Date Time Select a Date Time to trigger this memo call 7 11 Automatic Call Distribution IP PBX implements Automatic Call Distribution ACD by queues and agents A pool of agents is created first and then one or more queues could be added with distinct service numbers and a list of agent extensions Each agent should be bound with an existed extension to take calls and each queue could have a specific distribution policy such as round robin ring all least recent fewest calls and random With such settings one can enable agents located at any location to serve a unified queue of calls This comes with a benefit that administrative changes can be made in a single place and these changes immediately become effective for all calls and all agents This not only enables distribution centers t
100. ose a lower dB Enter a number 1 1440 in minute to limit the call period If a call lasts longer than the time IP PBX will force to terminate the call Enter 0 or leave it blank to disable the function Enter a number in Hz for call disconnection on cycle tone Enter a number in Hz for call disconnection off cycle tone Enter a time in ms for minimum or maximum duration of on cycle tone 71 Min Max Duration of Off cycle Tone Forced Disconnection of this Duration ms of Silence Detected Enter a time in ms for minimum or maximum duration of off cycle tone Enter a time in ms for disconnecting the call when there is no sound for the specific period of time 6 9 2 FXS Port Configuration Settings Table 6 14 FXS Port Configuration Settings Field Type Port Impedance CP Tone Default Codec Input Output Gain Caller ID Detection Answering by Battery Reversal Detection Minimum Disconnection Tone Call Time Restriction Description The type of this port The ID number of physical port The Impedance CP Tone setting determines the dial tone busy tone and ringback tone to the originating party Select the appropriate impedance call progress tone for the local region Select g711ulaw or g711alaw for connecting to other devices Voice amplification or attenuation in dB scale to adjust input output volume of a PSTN line Select to detect the Caller ID calling from PSTN lines If sele
101. ow the acquired IP address network mask default gateway and DNS server information 4 3 4 Allow WAN to Respond PING Select this option if appropriate and click Set If enabled the WAN port of IP PBX will respond PING to the originator 4 3 5 LAN Only Select LAN Only to disable WAN IP settings but allow the configuration of default gateway and primary secondary third DNS servers 23 4 3 6 MAC Clone Select MAC Clone and enter a MAC physical address to change the WAN MAC address 4 4 On board LAN Setup The On board LAN Setup page allows administrator to configure LAN network interface for IP PBX 1 Select System gt On board LAN Setup to see the current settings of LAN network interface 2 Enter a new IP address and network mask 3 Click Apply to change the settings Note By default IP PBX grants IP addresses to LAN devices via DHCP and translates those addresses into its WAN IP address for access beyond the LAN subnet Make sure to change DHCP pool and LAN routing if any accordingly after changing the system LAN IP subnet After configuration go to Service gt IP PBX Service and click Restart to activate the changes 4 5 LAN Routing To enable static routing among LAN subnets enter network information and the IP address of the corresponding gateway in the IP PBX s LAN It is important to assure that the given gateway IP address sits in the IP PBX s LAN Each subnet requires an entry even multiple subnets sha
102. p ele NET UE 11 Setp 23 Add Rouite Group EE 12 Setp 3 GhO00S8 Trike iia 13 Setp 4 Add tele 13 3 2 4 1 Add SIP TRUNKS EEN 13 3 2 4 2 Add Analog PSTN TrUNkS ooococccccccccnnoccnonaccconcncnnncno no nnnnnn cc narran nn rca cnn 16 3 2 4 3 Add ISDN PSTN Trunks coococcccccccconcnononcnanononancnnnnnn nano nn nano cc can nnnann rra nana 18 EE IR in 20 3 3 Mass Extension Acddmg AA 21 Step 1 Add User amp Extension ooonccocncconnccnnncccnoncconocnnn arca 21 EE EE eine Ce EE 22 4 1 PASS Mii E 22 4 2 MU A a e dios 22 4 2 1 System Time ZO aa 22 4 2 2 Real Time Clock RTC Setup oooconoccccccccconinononananoccnancnn nn nn nano nac rn rca rra canario 22 4 3 On board WAN Setup EE 22 4 3 1 Static Pia AA is An al aa ees 23 4 3 2 DEP A Aa aaa ev Weve Me add 23 4 4 4 5 4 6 4 7 4 8 4 9 4 10 4 11 4 3 3 PPPOE ii A A E EES 23 4 3 4 Allow WAN to Respond PING ooooonccincccccccconocinonoccconcccnoncnn nn nn ncc rara 23 4 3 5 LAN OnlVieid idad dada aida 23 4 3 6 MAC ita A atin eae ead ee 24 On board LAN Setup cia da a aa a aid eet pecan 24 YE Lead e WEE 24 4 5 1 Pod a ROMO hashes ee a ENEE 24 4 5 2 Gelee 25 4 5 3 Delete a Heute ege Ali ell avd vee 25 Dynamic DNS Setup otitis abe EE ee te 25 4 6 1 Enable Dynami DNS ae eaa ere ech do 25 4 6 2 SIS nt 25 QOS SOPA ari 26 4 7 1 Enable ele 26 4 7 2 Disable DoS ee Seeche 26 Virtual Servet a A A A eave A les 26 4 8 1 ele KEE 27 4 8 2 Edita SONICO ici ie ltda tddi Adr 27 4 8 3
103. page or description for the device in the Device Administration URL box 2 Click Add to see the newly added device in the Device ID 6 3 1 2 Edit a Device Once create the device you can modify its information through the following steps 1 Modify the Device Administration URL and click Link as a shortcut to the device administration URL 2 Click Edit to see the Enable Automatic Client Configuration ACC page Table 6 3 is a reference for detailed ACC settings which is used for auto configuring IP phones One can specify the MAC address and audio preferences of the phone Note that for phones using HTTP for auto configuring DHCP setting needs a new option 151 with a value of hitp lt IP PBX LAN IP gt tftpboot in the Code Value box in Service gt DHCP Service If the phone uses TFTP for auto configuration the option is 150 by default 3 Click Enable to see Enable shows in the Auto Client Conf column Click Edit and then Disable to disable the function 45 6 3 1 3 Delete a Device 1 Select a Device ID 2 Click Delete to remove the device from the Device ID 6 3 1 4 Search a Device 1 Type a group ID in the Search box or click a device ID in Device ID list 2 Click Go to see the data Table 6 3 ACC Automatic Client Configuration Settings Field Description A unique ID containing alphabets numbers and underscore only mee without spaces 20 characters maximum Vendor Prefix Ask your IP Phone vendor for the Prefix
104. r any inaccuracies that may be contained in this User s Manual PLANET makes no commitment to update or keep current the information in this User s Manual and reserves the right to make improvements to this User s Manual and or to the products described in this User s Manual at any time without notice If you find information in this manual that is incorrect misleading or incomplete we would appreciate your comments and suggestions CE Declaration of conformity This equipment complies with the requirements relating to electromagnetic compatibility EN 55022 class A for ITE and EN 50082 1 This meets the essential protection requirements of the European Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility The is a class B device In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures FCC Notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed in accordance with the instruction manual may cause harmful interference to radio communication Operation of this equipment i
105. r making this declaration Name Surname Jimmy Lin Position Title Product Manager e akam dado Taiwan 20 Oct 2005 S Place Date Legal Signature PLANET TECHNOLOGY CORPORATION e mail sales planet com tw http www planet com tw 11F No 96 Min Chuan Road Hsin Tien Taipei Taiwan R O C Tel 886 2 2219 9518 Fax 886 2 2219 9528
106. re the backup configuration after factory default he she must download the backup configuration file to the local computer in Service gt TFTP Service page 5 6 2 Settings Select Service gt IP PBX Service and then click the Settings tab to configure IP PBX parameters After the configuration go to Service gt IP PBX Service and click Restart to activate changes Table 5 1 IP PBX Configuration Settings Field Description PBX SIP Port Specify the UDP port where the SIP service listens on RTP Port Range Limit the UDP ports used by the IP PBX for media transport The port range needs to have at least equals to the number of extensions also count shared lines number of SIP trunks 2 If selecting Enable Video Codec the total amount needs to multiply by 2 to have the least requirements for RTP port range Insufficient range of ports may cause call blocking due to port depletion Max Default Expiration Time Guard and advertise SIP registration respectively PBX Caller ID The default Caller ID for an unknown incoming call 39 Enable Video Codec Support Devices Multiplex Call ID Max Active Users Max Active Calls Max Wireless Calls MAX CDR Size IP TOS Value Call Keep Alive Registered Keep Alive NAT Traversal Keep Alive Disable WAN Bandwidth Saver Disable DSP saver for LAN calls Enable DNS SRV Resolution Disable Line in use Call Back Disable Exponential Backoff in SIP Retrans
107. re the same gateway unless masking does the same Examples are adding IP Route IDs net and net2 with parameters 192 168 128 0 255 255 255 0 192 168 129 0 255 255 255 0 shared gateway 192 168 1 254 respectively Or IP Route ID net1n2 with 192 168 128 0 255 255 254 0 and gateway 192 168 1 254 would do the same Added routes enable routing immediately after clicking Add However the IP PBX Service needs to be restarted to regard calls from designated LAN subnets as LAN traffic Go to Service gt IP PBX Service and click Restart to regard calls as LAN traffic 4 5 1 Adda Route 1 Enter the IP Route ID Network Netmask and Gateway 2 Click Add to have the newly added route in IP Route ID 24 4 5 2 Edit a Route 1 Edit the information in a row 2 Click Apply in the row to update the information 4 5 3 Delete a Route 1 Select a route ID 2 Click Delete to remove the route ID from the IP Route ID column 4 6 Dynamic DNS Setup Dynamic WAN IP address causes difficulty for inbound connections from remote clients or IP PBX systems A popular work around is to adopt domain names provided by Dynamic DNS service providers and run a client on or behind the gateway router or IP PBX It is required to apply an account and create a hostname in the account before configuration Click Enable give account information and refresh interval to activate a Dynamic DNS client The client then uses Username and Password to access its
108. rivilege select a usergroup in the list as the privilege of inbound calls from this trunk Enter configuration in DID Prefix and DID Stripping to have the incoming calls redirected to dial out A digit string to be prefixed to the incoming called number after stripping A number of leading digits to be stripped from the original called number Click All to strip all digits of the original called number Language Preferred language for system instructions heard from the trunk IVR List Associate an IVR menu with incoming calls to this trunk This is mandatory unless the trunk is configured for DID Leave it blank and the system will automatically create an IVR for the trunk Usergroup of Privilege When disabled DID clicks a usergroup in the list whose reachability to other usergroups and trunks will use as the privilege of inbound calls from this trunk There may not be any appropriate usergroups to select initially One can come back later to revise it once the expected usergroups are added Setp 5 Assign Trunk In Assign Trunk page all usergroups display here The administrator can assign trunks to any usergroup at this stage 1 Click a group ID to see the Assign Trunk Management 2 Enter settings shown in Table 3 11 3 Click or L _ to add or delete the associate trunks After adding all trunks click APPLY Note The order of the assigning trunks matters the hunting sequence in run time Table 3
109. s and port of a slave box and then click Add If clients support SIP 305 or SIP 302 response select the By 305 Use Proxy or By 302 Moved Temporarily check box in Registration Load Balance Do this step again if more than one slave box is stacked 7 After adding all slave boxes click Apply 8 Go to Service gt IP PBX Service and click Restart to reflect the changes All boxes are stacked and a cluster is formed You can start to configure extensions etc on master box to make internal calls possible You can also configure SIP and PSTN trunks on each box to enable inbound and outbound calls Any configuration change in stack requires Reload in Service gt IP PBX Service of master box In order to share SIP and FXO PSTN trunks with other boxes you need to do the following settings For instance a FXO PSTN trunk with a route pattern is configured on box A and assigned to some usergroups You would like to share this FXO PSTN trunk with box B 1 On box B configure a route with the pattern equals to the one associated with this FXO PSTN trunk and then assign this route to the routegroup associated with the intra trunk from box B toward box A 2 Click Reload in Service gt IP PBX Service of master box To explain step one more clearly for example box A is 192 168 1 100 and box B is 192 168 1 101 There is a FXO PSTN trunk pstn1 with a route pattern 9 1 configured on box A In order to share this FXO PSTN trun
110. s of the DHCP Service You can enable or disable the DHCP Service at any time Note If the IP PBX was shut down abnormally Select Service gt DHCP Service and click Apply or Go to Service gt IP PBX Service and click Restart to activate the DHCP service 5 5 1 DHCP Service 5 5 1 1 Enable DHCP Service Click Enable choose the main interface offering addresses and then Apply to configure DHCP settings 5 5 1 2 Disable DHCP Service Click Disable and click Apply 5 5 2 Add New 5 5 2 1 Add DHCP Range 1 Click Add New tab 2 Entera pool name must have an alphabet initial in Pool Name 3 Select Range or Single host to enter an IP address of the host with MAC if the binding is intended for a specific host only 4 Enter a DHCP range of addresses available for lease in IP The right address box will not show if Single host is selected 5 Optionally DHCP options P could be configured by entering an option code and value in Code Value and click Ez The new DHCP option will show in the Options list To delete an option choose it from the Options list and click oe after the box 6 Click Add at the bottom of the page to commit changes You can see the newly added DHCP POOL displayed in the DHCP POOL list 5 5 2 2 Edit DHCP Range 1 Click any pool name in the DHCP POOL list to see the settings on the right Refer to RFC 2132 for the details of available DHCP options 37 2 Edit the settings 3 Click Upd
111. st Sunday of October at 00 O clock on the End Time 6 3 2 Extension of IP Phone The Extension of IP Phone Management page lets the administrator to create extensions Select Device gt Extension of IP Phone and one can add edit delete and search extensions Go to Service gt IP PBX Service and click Reload to activate changes IP PBX also offers its own extensions Line in use Call Back and Transfer Call Back function For example extension A and B are within one IP PBX or a stacked cluster When extension A calls extension B and extension B is in use Extension A can press 1 to be in the waiting list Once extension B finishes the call IP PBX will ring extension B within a minute When extension B is picked up IP PBX will ring extension A to connect the call Extension A call also press to cancel and will connect to voice mail Note The IP Phone should disable call waiting multi line function in order to activate the line in use call back function If the extension B does not disable the call waiting function on IP Phone when extension A calls to extension and extension B is in use the second line of extension B s IP Phone will ring For transfer call back function extension A calls to extension B extension B transferer tries to transfer the call to extension C transferee After the transferee s unavailable timeout reached extension B gets re ringback tone from IP PBX Note To trigger the transfer call
112. successful registrations PBX supports call back function when an extension without multi line function is in use Select to disable Line in use Call Back function Select to disable exponential SIP retransmission 40 6 IP PBX Configuration This section introduces steps to provision the IP telephony part of the IP PBX Note that reloading configuration is required in order to make new configuration effective 6 1 User Group Configuration A usergroup is a logically grouping of users and their privileges For instance one could have couple of usergroups in an IP telephony network e g Sales Marketing Administration Accounting and Engineering etc Each usergroup associates with a set of PBX features and call routing scopes In other words all users in the same usergroup share the same reachability of PBX features and final destinations Select User Management gt User Group and one can add edit delete or search usergroups Go to Service gt IP PBX Service and click Reload to activate changes Note The maximum usergroup is 64 for PC 1 and 32 is for PC 2 6 1 1 Add a User Group 1 Entera usergroup name beside the Add button and then click Add The name will show in Group ID 2 3 Click the name in Group ID to view the edit page 4 Enter settings shown in Table 6 1 5 Click Back to return to the Usergroup Management page Now you can see the newly added usergroup displayed in the Group ID 6 1
113. t 331Z 4 3310 Routegroup Tag Route_Group_ID Description Associated_Routes Route_Group_s 3301g 3301gr 331 332 104 IP Phone Tag Device_ID Device_URL Verder_Prefix Mac Codec_0 PACKET_TIME_0 Co dec_1 PACKET_TIME_1 Codec_2 PACKET_TIME_2 VAD DTMF 1st_ProxyIP 1 st_ProxyPort 1st_ReglP 1st_RegPort 1st_SIPDom 2nd_ProxyIP 2nd_ProxyPort 2n d_RegIP 2nd_RegPort 2nd_SIPDom IPPhone_s 201 192 168 1 221 sip201 aa 11 22 33 44 51 2711ulaw 10 2711alaw 20 g7 26r16 30 yes inband Extension of IP Phone Tag Exten_No Asso_Device Passwd User Pickup_UG Lang Voicemail_YN Vm_pi n DTMF Forward_Num Unav_Timeout LineType LA N_Only Disable_NAT PEER TP Call_Block Timeout_Forward Unav_Fwd_Prompt Busy_Forward Sele_Call_F wd Block_Anony Max_VMSpace Call_Alive Reg_Alive sipredirectiondeny Fastbri dgedisable Extension_IPPhone_1 201 201 pp201 user_01 UG_01 en yes 201 inband 201201 10 wi red yes no INVITE 206 206 101201 10 201202 20 yes 211 111 Local 111 112 Local 11 2 yes 2110 yes no SIP Trunk Tag SIP_ID Descript Dyna_Peer Auth_Name Auth_Password SIP_Proxy SIP_Pr oxy_Port Registration SIP_Registrar SIP_Reg_Port DID DID_Prefix DID_Strippi ng IVR Lang User_Group SIP_Domain User_agent BW_Sensitive BW_Limit DT MF PEERTP Enable_ENUM Clear_Bindings Disable_NAT Delay_Before Delay_ After Call_alive Reg_alive Anti_SIPBlock GW_trunk From_callerID Sub_Payload lrunk_relay Allow_Concurrent_Call Centrexdid Allnumberdigitmap Centrexdef aultnumber Inboundm
114. t a prompt back to default click a language and a prompt in the corresponding lists and then click Use Default Note that the replacement is done for the selected Language and Prompt only and the prompt is marked in the dropdown list if it is not a default prompt Currently only following prompts could be replaced Table 7 7 Replaceable Voicemail System Prompts Prompt Login Password Incorrect Mailbox Good bye Prerecording Introduction Introduction Extension Unavailable Busy Description Welcome to voice mail system please enter your mailbox Password Login incorrect please enter your mailbox again Good bye Press star to cancel recording and return to the main menu Or press pound to start recording right away Please leave your message after the tone When done hang up or press the pound key Extension It s not available It s on the phone 81 Lineisdown Device Unreachable Isnotreg Device Unregistered 7 8 Broadcast A user can arrange an event at the exact time in IP PBX IP PBX will inform all users that set in the Callee Extensions list by ringing their extensions For example one arranges a meeting and wants to remind all attendants he she may enter settings When the time set in Date Time is up IP PBX will call to the extensions and then executes the Action to each of the calls Select Feature gt Broadcast to configure Broadcast feature 7 8 1
115. t the bottom of the homepage 3 1 Add Account Wizard In Add User amp Device page the administrator can setup usergroups users and devices You can follow the following steps to finish configuration After finishing configuration click at the bottom of the homepage to take the configuration effect Step 1 Add User Group 1 Entera group ID and then click ADD The name will show in the table of the webpage Click the name to view the edit page Enter settings shown in Table 3 1 St ae Ju Click Back to return to the ADD USER GROUP page For deleting a usergroup select a group ID and click DEL Note Make sure there is no user associate with the usergroup or it cannot be deleted Click Next to add a user Table 3 1Add Usergroup Settings Field Description Description Arbitrary description information Click SET to add update Associated Trunks Reachable User Groups Associated PBX Features Member List Auth Dial Passcode Please refer to 6 6 6 7 and 6 8 for details 2 Please refer to 7 for details the information Select routegroups and outbound trunks accessible by this usergroup Note the order matters the hunting sequence in run time Routegroup display available routegroups Trunk Display available trunks Group ID The default number is 0 A trunk with Group ID 0 does not form a balance group with any other trunks in Group 0 If Group ID is 1 9 trunks with the same Gro
116. tered to the IPBX If it is not feasible to set the same DTMF mode for some IP extensions or SIP trunks and inline transfer or 2nd dialing is necessary for those IP extensions or SIP trunks the Fast Bridging feature can be disabled on a per IP extension and per SIP trunk basis Note that Fast Bridging is enabled by default If click YES IP PBX will attempt to notify the two peers in a conversation to try peer to peer RTP transmission This is suggested as long as phones support INVITE or UPDATE method during a connected call to save the resource of IP PBX However only SIP INFO DTMF mode phones should enable this since other DTMF modes require IP PBX being RTP relay server to support in line transfer Choose preferred DTMF mode for this extension Currently supported types include RFC2833 SIP INFO and in band tone It must match configuration on the device side In band DTMF mode consumes the limited DSP resource when using a highly compressed codec such as G 729 or G 723 1 Therefore calls will not connect with such setting if DSP is not installed Although using a low complexity codec such as G 711 does not require DSP DTMF detection still takes considerable CPU resource and impacts several system specs Be cautious when configuring an extension with in band DTMF mode BS EG 3 1 5 2 Add Analog Phone 1 Enter settings shown in Table 3 5 2 Click ADD to see the newly added analog phone in the table of the webpag
117. the newly added route in the Route ID 6 4 2 Edit a Route 1 Edit settings shown in Table 6 8 in a row 2 Click Apply in the row to update the settings 6 4 3 Delete a Route 1 Select a Route ID 2 Click Delete to remove the route from the Route ID 6 4 4 Search a Route 1 Type a route ID in the Search box or select a route ID in Route ID list 2 Click Go to see the data Table 6 8 Route Configuration Settings Field Description Route ID A unique ID containing alphabets numbers and underscore only without spaces 16 characters maximum Description Arbitrary description information Destination Number Pattern A destination number pattern consisting of digits digit set and wildcard characters 32 characters maximum e g 9NXXXXXX matches any 7 digit called number starting from a digit larger or equal to 2 and with an extra prefix digit 9 Prefix A sequence of digits to be prefixed to the final dialed number 56 after stripping Using 9NXXXXXX as an example route pattern with number of stripped digits equal to 1 and prefix 1408 dialing 95270001 will be 14085270001 when it actually got dialed out A special prefix character w could be used for PSTN trunks to pause 0 5 second during dialing Say 4 leading consecutive w result in 2 seconds delay before dialing Number of leading digits to be stripped from the original dialed number when matches this route Using 9NXXXXXX Number of Stripped Digits
118. u and select Language a language for the layer To allow caller entering the password for Auth o 0 Node Child Rule Action Data Active Worktime Group Dial function To go back to the previous layer Information of the configured keys and actions Click a node and egen to delete the node and its underlying structure If Next Layer action is selected you can edit its prompt and worktime settings by selecting the node and clicking Modify next to the box If a Next Layer is selected Child Rule sets the key action associations with the next layer menu Specify applicable parameter s for an action Select a recording file that you added from the IVR Prompts Management tab or select one of the following default voice files The following default files include all languages that IP PBX has for you to select Please click a language in the Languages list Please enter a new extension followed by the key Thank you I m sorry that is not a valid extension please try again Please hold while try out that extension System is busy at this moment Please try again later Goodbye I m sorry do not understand your response Beep Select a usergroup Language Select a language of the IVR Enter an extension number to be transferred to Select to set work time for the IVR Select a work time group set in Feature gt Worktime 2 Please refer to 6 1 for details I
119. uired Size Interval Score Size Size ms Second Kbps Bytes ms MOS Bytes PPS G 711 64 Kbps 80 10 4 1 160 20 50 87 2 G 729 8 Kbps 10 10 3 92 20 20 50 31 2 G 723 1 6 3 Kbps 24 30 3 9 24 30 34 21 9 G 723 1 5 3 Kbps 20 30 3 8 20 30 34 20 8 G 726 32 Kbps 20 5 3 85 80 20 50 55 2 G 726 24 Kbps 15 5 60 20 50 47 2 4 7 2 Disable QoS Click Disable and then click Apply 4 8 Virtual Server You can configure IP PBX as a virtual server for remote users to access services such as the Web or FTP at your local site via Public IP Addresses With proper settings IP PBX can automatically redirect inbound traffic from WAN to local servers configured with private IP addresses In other words 26 depending on the requested service TCP UDP port number the IP PBX redirects the external service request to the appropriate internal server located at one of your LAN s Private IP Address To enable access servers in LAN from a machine beyond WAN select System gt Virtual Server to configure port mappings Service ID names the service Protocol and Port specify the TCP UDP port number on WAN IP to be forwarded to the Forward to Port of Forward to IP in LAN Say 192 168 1 5 is a Mail Server to be seen from outside one should configure TCP port 25 to be forwarded to 192 168 1 5 port 25 Note Following ports are default server ports in use TCP port 9 7788 80 53 23 443 and 13422 UDP port 1024
120. uld enable this since other DTMF modes require IP PBX being RTP relay server to support in line transfer Choose preferred DTMF mode for this extension Currently supported types include RFC2833 SIP INFO and in band tone It must match configuration on the device side In band DTMF mode consumes the limited DSP resource when using a highly compressed codec such as G 729 or G 723 1 Therefore calls will not connect with such setting if DSP is not installed Although using a low complexity codec such as G 711 does not require DSP DTMF detection still takes considerable CPU resource and impacts several system specs Be cautious when configuring an extension with in band DTMF mode Select to see more optional settings shown below Select Block Anonymous Calls to block all calls without a Caller ID Block one or more calling numbers by entering the calling numbers and clicking E3 Removing the blocked numbers by clicking the number from the list and then click Select to ignore the forward settings of IP phone and honor the forward settings of IP PBX 50 Forward Options Unavailable Call Forward Timeout To Next Forward Play Unavailable Line in use Forward Prompt Line in use Forward Selective Call Forward 6 3 3 Analog Phone Select Unconditional Call Forward and clicks a default destination in the list e g Voicemail or Phone Number E f selecting Phone Number enter a number to which incoming calls
121. umber gt Concurrent Call s Enable ENUM Resolution Clear Bindings Prior Registration Disable NAT Traversal Anti SIP Blocking Gateway Trunk Call Keep Alive Registered Keep Alive Delay Before After Answering RFC2833 Payload Type WAN LBR Preference Select Call Admission Control and enter a number for allowed concurrent calls Select to use ENUM resolution or leave it as blank If failed to the registration and cannot identify any abnormal settings select to un register before registering again IP PBX uses NAT traversal for outgoing traffics by default Select to disable NAT traversal if media ports in SDP are trusted Select to ignore illegitimately inserted CANCEL messages from ISP Select to 1 trust the peer if IP matches and 2 retain caller ID Select to check if the call is still ongoing in a certain time Select to check the registration status in a certain time Delay in seconds before and after answering a call from SIP trunk The default payload type is 101 Enter a value between 96 and 127 to change the default payload type when selecting DTMF mode as RFC 2833 or Auto Select a low bit rate codec to be used as the first priority for outbound calls e g select Auto to use caller s low bit rate codec if any or G 729 as the first priority To use WAN LBR Preference on a SIP trunk the WAN Bandwidth Saver function must be enabled 6 7 Analog PSTN Trunk configuration An Analog PSTN
122. up ID form a usage balance group Weight the weight of a trunk to be selected in a trunk balance group for an outgoing call Click or to add or delete the associate trunks After add all trunks click APPLY 5 If there is not any appropriate SIP trunk and PSTN trunks to select you may assign trunks at Setp 5 Assign Trunk in Add Route Trunk wizard configuration after trunks are created in the previous step Select a usergroup and click ADD that is reachable from this usergroup By default only users in the same usergroup can reach one another E If there is not any appropriate usergroup to select come back later to revise this selection once more usergroups have been created Select PBX features enabled to this usergroup Show the users associated with this usergroup Select and enter a password in number for caller to have the same privilege as this usergroup to dial out Setp 2 Add User 1 Enter settings shown in Table 3 2 2 Click ADD to see the user information in the table of the webpage For deleting a user select a Login ID and click DEL Click Next to choose a device Table 3 2 Add User Settings Field Login ID Name Password Description E mail Address Attach Voicemail in E mail Notification Usergroup Step 3 Choose Device Description A unique ID containing alphabets numbers and underscore only without spaces 20 characters maximum This is the ID for personal
123. up utility only select staff in Reachable User Group Reload the IP PBX Service 98 9 Appendix 9 1 Keypad Default Settings for IP PBX IP PBX has some default keypad settings for general users to directly access functions via the keys on a phone Keypad Description 6 Place a call on hold 7 Remove the call from hold 8 If extensions are in the same pickup group any extension in the pickup group can press 8 to pick up the call in ringing state g Pickup a call for a specific extension extension Press plus an extension number to transfer the call to the extension Note When the caller from trunks press 4 to transfer the call the third party will see the caller ID of caller Call Park Pilot Press plus Call Park Pilot Number to transfer the call to Call Park Number 9 2 Managing with CLI Commands 9 2 1 Introduction The IP PBX Console Interface ESTCLI administration guidelines describe how to manage some basic functions of the IP PBX using console interface The console interface is set for two levels general user and system administrator General users can see general information once login to the interface System administrator requires entering password of the admin to use more functions such as add edit and delete user usergroup and import or export data 9 2 2 Console Interface By connecting to console port general users can see some basic information System administrator
124. uster in Stackable Management page of the master box Within a cluster any extension user update of configuration information to the master box would affect all slave boxes automatically As a result you shall only configure the master box to take control over the whole cluster in most cases Meanwhile all boxes within the same cluster share the same registration information and work as one single box Note For SIP and PSTN trunks and Meet me conferences you need to configure them respectively on each box in stack It is similar to how you configure them in standalone mode Note For Meet me conferences in stack do not enter the same room number in slave and master boxes though the function need to be configured respectively 30 4 11 3Configuration Procedure The following examples illustrate how to configure a stack 4 11 3 1 Case l Stack multiple IP PBX boxes from scratch 1 Ensure all boxes have factory default settings before being stacked 2 Ensure all boxes have TCP routing to each other via LAN interfaces if they are in different local networks 3 Select one of the boxes to be the master box Others are slave boxes consequently 4 For each slave box go to System gt Stackable page to specify the master s IP address and click Apply Make sure to configure slave boxes before assigning to master box 5 For the master box go to System gt Stackable page Select Enable Master Mode check box 6 Enter IP addres
125. ve it blank and the system will automatically create an IVR for the trunk When disabled DID click a usergroup in the list whose reachability to other usergroups and trunks will be used as the privilege of inbound calls from this trunk E There may not be appropriate usergroups to select initially One can come back later once the expected usergroup has been added Select to disable express media forwarding with Fast Bridging feature enabled if the two parties involved in a call for example one IP extension and one SIP trunk use different DTMF modes RFC2833 SIP INFO Inbana inline transfer or 2nd dialing might fail To avoid such problem it is recommended to set the same DTMF mode for all IP extensions and SIP trunks in the IPBX as well as for all IP phones registered to the IPBX If it is not feasible to set the same DTMF mode for some IP extensions or SIP trunks and inline transfer or 2nd dialing is necessary for those IP extensions or SIP trunks the Fast Bridging feature can be disabled on a per IP extension and per SIP trunk basis Note that Fast Bridging is enabled by default 3 2 4 2 Add Analog PSTN Trunks 1 Enter settings shown in Table 3 9 2 Click ADD to see the newly added analog PSTN trunk in the table in the webpage For deleting an analog PSTN trunk select a trunk identifier and click DEL Click Next to assign trunks to usergroups Table 3 9 Add Analog PSTN Trunk Settings Fie
126. vilege in the DID Type list If selecting FXS users can see None DID Extension DID and DID By Privilege in the DID Type list None DID When selected None DID all incoming calls will enter IVR system instead of directly dial to a specified extension Select a preferred IVR from IVR list for this trunk Extension DID When selected Extension DID select an extension in the list to be an unconditional destination for incoming calls to this trunk If prefix or stripping has been given the result of digit manipulation is dialed in a DTMF string after the call has been answered by the DID extension as an automatic 64 DID By Number DID By Privilege DID Prefix DID Stripping Language IVR List Usergroup of Privilege 25 Please refer to 7 12 for details 26 Please refer to 6 1 for details 2 dialing E f you set a DID extension in a trunk then only that extension can use this trunk to call out and all incoming calls to this trunk will connect to that extension directly When selected DID By number enter configurations in DID Prefix and DID Stripping to have the incoming calls directed to the corresponding extension derived by number manipulation The trunk numbers is therefore regarded as the direct line of the extension When selected DID By Privilege select a usergroup in the list as the privilege of inbound calls from this trunk Enter configuration in DID Prefix and DID Stripping to have the
127. y a Simple Traversal of UDP through NATs STUN server for NAT traversal You can enable or disable STUN Service at any time 5 3 1 Enable STUN Service 1 Click Enable Enter a fully qualified domain name or the IP address of a STUN server Click Apply EE Go to Service gt IP PBX Service and click Restart to reflect the changes 5 3 2 Disable STUN Service 1 Click Disable 2 Enter the fully qualified domain name or the static IP address of the external WAN interface Usually this address refers to the static WAN IP address if there is a NAT device between the IP PBX and the Internet If the WAN port of IP PBX directly connects to Internet or it is unused leave the address blank 3 Click Apply 4 Goto Service gt IP PBX Service and click Restart to reflect the changes 5 4 TFTP Service Select Service gt TFTP Service to view the current status of TFTP Service You can enable or disable TFTP Service at any time 5 4 1 Enable TFTP Service Click Enable and then click Apply to manage files e g upload and download files to and from the IP PBX Uploaded files can then be retrieved through TFTP Service 5 4 1 1 Change Directory Current directory is shown in the field on the right side of Directory for instance it is at the beginning Click a directory in the Directory list to change to a different folder 35 Note The default directory is Initially you may not be able to change the directory s

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