CRU User Manual
Contents
1. Elevated Operating Ambient Temperature The operating ambient temperature of the rack environment may be greater than the room ambient temperature if the unit is installed in a closed or multi unit rack assembly Install the equipment in an environment compatible with the maximum ambient temperature of 40 C Reduced Air Flow Do not block or inhibit the air flow required for safe operation of the unit Mechanical Loading Ensure that the unit is secure and level in the rack Circuit Overloading Do not overload the circuits Refer to the name plate ratings on the equipment Reliable Grounding Maintain reliable grounding of rack mounted equipment by using indirect connections to the branch circuit i e UPS battery backups power strips Removing the Cover Turn off and unplug the unit before removing the cover 6 Frequently Asked Questions Q Can I daisy chain both bays together so I can connect to the computer with a single FireWire cable A Yes But for best performance don t daisy chain other Firewire devices to the same cable Q When I change a drive to Write Protect Mode in my RAX 30uUp unit I can still copy a file to the hard drive Is the file there A No The operating system will show the file on the drive but when you cycle power on the RAX 3OuJp unit you will see that the file is not actually there Due to the spoof writing style of write blocking employed by this product any files you attempt to copy2. click Next on the Select Partition Page 5 Type shows up in Windows XP only Specify Volume Partition Size and Assign Drive Letter or Path dialog prompts leaving the default settings e You will now see a window that allows selection of a file system Choose NTFS and enter a name for the new volume Be sure to check the box labeled Quick Format which will ensure that the formatting process takes less than a minute f Click Next and then Finish to start the format process When the format is complete the Drive Properties Box will update to show the new volume name The new volume can now be found by double clicking on the My Computer icon on the desktop Windows XP by clicking on the Computer button in the Start Menu Windows Vista 7 Server 2008 product family by clicking on Computer in the navigation pane of a File Explorer window Windows Server 2012 or by opening a File Explorer window Windows 8 1 Server 2012 R2 4 2 2 Mounting and Unmounting Volumes If the hard drive inside of the RAX unit are already formatted you can begin using the volume right away When the RAX unit is properly connected and turned on a window may open to allow you access to the volume If no window appears find the volume by double clicking on the My Computer icon on the desktop Windows XP by clicking the Computer button in the Start Menu Windows Vista 7 Server 2008 product family by clicking on Computer in the navigation pane
3. of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at this own expense In the event that you experience Radio Frequency Interference you should take the following steps to resolve the problem 1 Ensure that the case of your attached drive is grounded 2 Use a data cable with RFI reducing ferrites on each end 3 Use a power supply with an RFI reducing ferrite approximately 5 inches from the DC plug Fe _ reset conpiy 4 Reorient or relocate the receiving antenna FOR OFFICE OR COMMERCIAL USE Page 8
4. of a File Explorer window Windows Server 2012 or by opening a File Explorer window Windows 8 1 Server 2012 R2 Unmounting a USB or Firewire Volume Unmount the RAX unit before powering it down by left clicking the green arrow icon on the task bar in Windows XP or the USB plug icon with the green checkmark on the Desktop task bar Windows Vista 7 8 1 Server 2008 and 2012 product families and then selecting the proper device from the menu that pops up You may have to click on the Show Hidden Icons arrow on the task bar to find the correct icon Windows will indicate when it is safe to disconnect the RAX unit Disconnecting the RAX unit without first ejecting it can result in data loss 4 32 PM 8 21 2013 sy Be FS gt Unmounting an eSATA Volume If you purchased an eSATA host card that supports hot swapping follow the instructions for unmounting a USB or FireWire volume above Many eSATA hosts do not support this feature However freeware utilities are available on the Internet that provide a similar function You may download one of these utilities or follow these instructions Ensure no file transfers are taking place by making sure the Bay Access Drive Activity LEDs are not blinking as disconnecting the unit while a file transfer is in progress can result in data loss Then disconnect power to the RAX unit You may need to restart your computer in order to remount the RAX unit 5 Rack Mounting Warnings
5. on the drive with the connection on the drive carrier circuit board Page 3 e Flip the drive carrier assembly over and secure the drive in place with the provided screws f Attach the Temperature Control Cooling Sensor to the top of the drive with a piece of tape g Replace the carrier cover and secure the screw on the rear of the carrier h Slide the carrier into the RAX unit 2 2 selecting the Operation Mode for Each Bay Each bay comes equipped with a switch on the front bezel that switches between Read Write Mode and Write Protect Mode Flip the switch for each bay to choose the appropriate operation mode NOTE This section refers only to 3OJp write protect models R W Read Write RAX 3Q0Jp bays will operate like standard external hard drives performing standard read and write functions The drive bay must be set to R W mode in order to format the hard drive WP Write Protect RAX 30Jp bays will protect data already on the hard drive The data on the drive can be read but cannot be altered NOTE When changing the mode of operation the new setting will not take effect until the power is cycled or a drive is removed or added The mode LED will then change to indicate the new mode 2 3 Host Connections RAX units connect to your computer in one of four ways USB 3 0 USB 2 0 Firewire 800 or eSATA Choose one of the four cable types to use and plug it into the unit Each bay requires its own data co
6. will appear to copy successfully Can I hot swap drives with this product The RAX 30J and 3Oup units support hot swapping over USB and FireWire connections If the eSATA SATA host supports this feature the drives can be hot swapped via eSATA All eSATA host cards currently sold by CRU support hot swapping Third party host cards may or may not support this feature gt O Motherboard SATA connections often do not support hot swapping so a discreet host card is recommended Q I ve attached my unit and can see the volume but it Page 6 gt O gt O shows up twice Which one is real If you are seeing your volume mounted twice chances are the product is connected to the computer using both the eSATA and FireWire connections When this is the case the OS may attempt to mount the unit twice resulting in two volumes appearing Simply turn off the unit and unplug one of the connections to resolve the problem Can I hot swap drives with this product RAX units support hot swapping over USB and FireWire connections If the eSATA SATA host supports this feature the drives can be hot swapped via eSATA Third party host cards may or may not support this feature Motherboard SATA connections often do not support hot swapping so a discreet host card is recommended I ve attached my unit and can see the volume but it shows up twice Which one is real If you are seeing your volume mounted twice c
7. Protecting Your Digital Assets CRU User Manual RAX 30J RAX 30Jp h h y RAX y Features e Optional write protection on the RAX 30Jp unit prevents data from being overwritten or altered e TrayFree Models RAX210 allow for easy insertion and removal of hard drives Models with removable carriers RAX211 enclose and protect hard drives when removed from the RAX unit e eSATA FireWire 800 USB 2 0 and USB 3 0 connections are provided for wide variety of connectivity e Specially designed drive and carrier interfaces are built to withstand tens of thousands of insertions A9 210 0011 Revision 1 0 Table of Contents 1 Pre Installation Steps 1 1 Box Contents 1 2 Identifying Parts of your RAX800 TR 1 3 Warnings and Notices 2 Installation Steps 2 1 Installing Hard Drives 2 2 selecting the Operation Mode for Each Bay 2 3 Host Connections 2 4 Operating Your RAX Unit 3 LED Behavior 3 1 RAX210 30J and RAX210 3O0Jp 3 2 RAX211 30J and RAX211 3OJp 4 Usage with Mac and Windows Operating systems 4 1 Usage with Mac OS X 4 1 1 Formatting a Drive 4 1 2 Mounting and Unmounting Volumes 4 1 3 Creating a Boot Drive 4 2 Usage with Windows Operating Systems 4 2 1 Formatting a Hard Drive 4 2 2 Mounting and Unmounting Volumes 5 Rack Mounting Warnings 6 Frequently Asked Ouestions 7 Technical Specifications Page 2 A SSS SS Beem Been Reem een o gt Beem Ee Bee COPOyOyoy oy yoyA AT ATA Forens
8. cted devices including the computer host Avoid all dramatic movement tapping on the unit and vibration e Avoid placing the unit close to magnetic devices high voltage devices or near a heat source This includes any place where the product will be subject to direct sunlight Do NOT allow water to make contact with the unit e Before starting any type of hardware installation please ensure that all power switches have been turned off and all power cords have been disconnected to prevent personal injury and damage to the hardware e To avoid overheating the unit should be operated ina well ventilated area e Remove the drives before transporting the unit to prevent damage to the drive interfaces 2 Installation Steps 2 1 Installing Hard Drives 2 1 1 TrayFree Bay Drive Installation NOTE This subsection refers only to the RAX210 30J and 3QJp units a Pull on the ejection handle to open the door b Slide in your SATA hard drive connector end first with the label facing up c Shut the door by pushing on the handle 2 1 2 Drive Installation for RAX with Removable Carriers NOTE This subsection refers only to the RAX211 30J and 30Jp units a Slide the drive carrier out of the RAX unit b The carrier s cover is held in place by a screw on the rear of the unit Remove the screw and then remove the covet c Slide the drive in from the front of the carrier d Mate the connection
9. e drive should appear in the list of Disks in the lower pane You may need to scroll down to see it If the drive is already formatted you can identify it easily by its volume name If the Device Properties Box labeled B in the picture below says Not Initialized you ll need to initialize the disk before formatting it Right click on the Device Properties Box and select Initialize Disk If you are prompted to select a partition type select GPT Only select MBR if you are formatting a bootable disk for use on a system with a legacy BIOS or are using the RAX unit with Windows XP c To format the volume right click the Drive Properties Box labeled C in the picture below and select New Partition Windows XP or New Simple Volume Windows Vista 7 8 1 Server 2008 and 2012 product families File Action View Help e gt 20GA ES g omputer Management Local Volume Layout Type File System Status C Actions stem Tools ca C Simple Basic NTFS Healthy Boot Page File Crash Dump Primary Partition 12 Disk Management cheduler Ca System Reserved Simple Basic NTFS Healthy System Active Primary Partition 1 FE pices More Actions gt al Iders Local Users a ups 4 L b EE E a u 93 931 51 GB N Unallocated lt 3cp Romo DVD D No Media IH Unallocated J Primary partition d Unless you wish to customize the settings in these dialog prompts
10. es a fan failure Feature only available on RAX210 30Jp 3 2 RAX211 30J and RAX211 3QJp aa Color State Description Name Drive Solid Bay is powered on Green Power Flashing Indicates a bay fan failure Drive Inter Flashes when the drive is being a Amber Activity mittent accessed eee ce Green Solid Read Write R W Mode is activated Activation WP Mode Write Protect WP Mode is acti lo Amber solid Activation vated Indicates when a drive has Drive Temp Red solid exceeded the preset alarm tempera ture of 155 C An Red Solid Indicates a drive failure Health Fan Red Solid Indicates an unit fan failure Feature only available on RAX211 30Jp 4 Usage with Mac and Windows Operating Systems 4 1 Usage with Mac OS X 4 1 1 Formatting a Drive To format use Disk Utility pictured below which can be found in the Applications folder a Click on the drive in the window to the left Page 4 b Click the Erase tab in the window to the right c Select the format type Most users prefer Mac OS Extended with Journaling HFS which is required for compatibility with Time Machine OS 10 5 or newer If you need to use your RAX unit with both Mac and Windows computers select MS DOS File System instead d Enter a name for the new volume and then click Erase to start the process 0009 Ext Hard Disk Media 08 0 0 29 3 2 i Verify Info Burn Mount Eject Enable Journaling New Image Convert Resize Image Log F
11. hances are the product is connected to the computer using both the eSATA and FireWire connections When this is the case the OS may attempt to mount the unit twice resulting in two volumes appearing Simply turn off the unit and unplug one of the connections to resolve the problem Why does my eSATA device appear as a Parallel SCSI device in Mac OS System Profiler The Serial ATA tab in System Profiler shows devices attached to the internal SATA bus but not always devices attached to an eSATA host card Sometimes these devices will appear under the heading Parallel SCSI instead This is entirely normal and does not indicate a problem with the device or its drivers Why is my hard drive experiencing data corruption Many things can cause data corruption on hard drives Whether they are inside your computer or inside an external storage product Malicious software OS bugs failure to properly disconnect external devices or for no apparent reason at all Data corruption or loss is therefore not covered by warranty The first thing to try is to restart both the computer and the external device If the data is still corrupted try running built in OS utilities on the hard drive such as Mac OS X s Disk Utility First Aid or Windows Check Disk tool with the setting Scan for and attempt recovery of bad sectors enabled Ifthe OS utility doesn t help you may need data recovery software However if the
12. ic Device User Advisory 3QJp Models Only Before using this tool for accessing sensitive data verify the write blocking function of the product Attach a known good formatted drive and verify that the drive mounts properly on your computer Copy files to the drive Due to the spoof writing style of write blocking employed by this product the files will appear to copy successfully Next unmount and remount the drive The files that you copied should not appear after the drive is remounted If they do appear there is a problem with your forensic device and you should contact our support department for further instructions 1 Pre Installation Steps 1 1 Box Contents The following list contains the items that are included in the complete configuration for this device Please contact CRU if any items are missing or damaged Accessories Quantity RAX 30J or 30Jp Unit 1 Power Cord 1 Key Set 1 screw Kit 1 Quick Start Guide 1 1 2 Identifying Parts of your RAX Enclosure Power LED Drive Drive Activity LED Power LED Bay Keylock Fan LED Power Switch R W Mode Activation LED Left Bay a Cas WP Mode l Activation LED RW F WP i Operation pm j Mode Switch O Drive Temp Health Health LED Drive Temperature LED 1 3 Warnings and Notices A Please read the following before beginning installation General Care e Proper grounding is strongly recommended to prevent electrical damage to the unit or other conne
13. ing Command E Disconnecting the unit without first unmounting the volume can result in data loss gt 4 1 3 Creating a Boot Drive To activate this feature you must first install OS X on the hard drive in your carrier The easiest way to do this is to clone an existing system drive using a utility such as Carbon Copy Cloner or Super Duper Next go to System Preferences Startup Disk A window will list the available bootable volumes Select the volume from which you wish to boot Another method is to hold down the Option key during boot up A screen should appear that allows you to select the volume you wish to use This is useful if you are only sporadically booting from the RAX unit hard drive 4 2 Usage with Windows Operating Systems 4 2 1 Formatting a Drive When you first mount a drive to a Windows operating system a pop up window will ask you if you would like to format it Click Format Disk and skip to Step E If the prompt does not pop up use the Disk Management utility by following these steps a Right click on the My Computer icon on the desktop Windows XP or the Computer button in the Start Menu Windows Vista 7 Server 2008 and 2012 product families then select Manage In the left pane of the Computer Management window that opens left click on Disk Management labeled A in the picture below For Windows 8 1 press WINKEY X then select Disk Management from the menu that pops up b Th
14. irst Erase Partition RAID Restore Z 750 16 GB Hitachi HDS7 Macintosh Mi 2 TB Ext Hard Disk Media 5 PIONEER DVD RW DVR To erase all data on a disk or volume 1 Select the disk or volume in the list on the left 2 Specify a format and name 3 If you want to prevent the recovery of the disk s erased data click Security Options 4 Click Erase To prevent the recovery of previously deleted files without erasing the volume select a volume in the list on the left and click Erase Free Space C Format Mac OS Extended journaled Name Untitled Erase Free Space Security Options Erase Ka Disk Description Ext Hard Disk Media Total Capacity 2 TB 2 000 398 934 016 Bytes Connection Bus USB Write Status Read Write Connection Type External S M A R T Status Not Supported USB Serial Number Partition Map Scheme GUID Partition Table 4 1 2 Mounting and Unmounting Volumes If the hard drive installed in the RAX unit is already formatted an icon representing the drive s volume will appear mount on the desktop You can begin using the volume right away If the drive is unformatted a message will appear on the desktop saying that the disk is unreadable Use OS X s Disk Utility to easily format the drive see section above Unmount the volume before powering down the unit by dragging the volume s icon to the Trash or by selecting the volume then press
15. nnection 2 4 Operating Your RAX Unit Connect the data cables to the RAX unit and your computer Plug in the power cord to a grounded electrical outlet Insert hard drives into the unit and turn on the power e For the RAX210 the drives will begin to spin up automatically For the RAX211 use the included set of keys to turn the key 90 degrees clockwise to power on each hard drive Your RAX unitis now ready to use If the hard drive is already formatted it can be used right away If the hard drives are brand new or their file systems are not compatible with your operating system the drive will need to be formatted before being used See Section 4 for formatting instructions NOTE If any of the drives are inaccessible after powering on the unit try the following steps 1 Turn off the power 2 Remove the drive s in question 3 Reinsert the drive s 4 Turn on the power 3 LED Behavior 3 1 RAX210 30J and RAX210 30Jp PED Color State Description Name Bay Power Blue Solid RAX unit is powered on Inter Flashes when the drive inside is Bay Access Amber y mittent being accessed aed in Green Solid Read Write R W Mode is activated Activation WP Mode Write Protect WP Mode is acti i i Amber Solid Activation vated Indicates when a drive has Drive Temp Red Solid exceeded the preset alarm tempera ture of 155 C fue Red Solid Indicates a drive failure Health Fan Red Solid Indicat
16. onnectors e Windows 8 1 7 Vista or XP e Windows Server 2012 2008 or 2003 product a families ae eer e Mac OS X 10 4 x or higher q e Linux distributions that support the connection type used Oone EMI Standard FCC Part 15 Class A CE p EMC Standard EN55022 EN55024 Shipping e 17 pounds without drives includes accessories Weights e 23 pounds with drives canes 16 89 x 16 26 x 1 73 429mm x 413mm x 44mm Dimensions Your investment in CRU products is backed up by our Technical free technical support for the lifetime of the product Support Contact us through our website cru inc com support en callus at 1 800 200 6000 or 1 360 616 1600 2014 CRU Acquisition Group LLC ALL RIGHTS RESERVED RAX and CRU are trademarks of CRU Acquisition Group LLC and are protected by trademark law Product Warranty CRU warrants this product to be free of significant defects in material and workmanship for a period of three years from the original date of purchase CRU s warranty is nontransferable and is limited to the original purchaser Limitation of Liability The warranties set forth in this agreement replace all other warranties CRU expressly disclaims all other warranties including but not limited to the implied warranties of merchantability and fitness for a particular purpose and non infringement of third party rights with respect to the documentation and hardware No CRU dealer agent or employee is authorized to make an
17. re is a true hardware failure of your hard drive that prevents it from communicating with your computer there is no software solution in existence that can fix this problem Why won t the computer let me eject or unmount my drive A There may be a software application running in the background with an active link to the drive Sometimes you may see a message such as The disk is in use and could not be ejected Try quitting applications and try again This is not a defect or issue caused by the RAX unit Try invoking the Force Quit feature in OS X to see what software may be running For Window the equivalent command is CTRL SHIFT ESC Drives connected to the computer via eSATA cannot be ejected in Windows the way FireWire drives can However freeware utilities are available on the Internet that provide a similar function 6 1 Contacting Technical Support still need help Please contact our Technical Support team through cru inc com support Call us toll free at 800 260 9800 or directly at 360 816 1800 Page 7 8 Technical Specifications RAXZIO JQJ RAXZ JQ0J RAXZ1I0 SQJp RAXZI1 Product Models 30Jp e USB 3 0 up to 5 Gbps Interface Types e USB 2 0 up to 480 Mbps amp Speeds e eSATA up to 3 Gbps e FireWire 800 up to 800 Mbps Drive Types 3 5 inch SATA Hard Drives Supported e One 1 USB 3 0 2 0 connector Data Connectors e One 1 eSATA connector e Two 2 FireWire 800 c
18. y modification extension or addition to this warranty In no event will CRU or its suppliers be liable for any costs of procurement of substitute products or services lost profits loss of information or data computer malfunction or any other special indirect consequential or incidental damages arising in any way out of the sale of use of or inability to use any CRU product or service even if CRU has been advised of the possibility of such damages In no case shall CRU s liability exceed the actual money paid for the products at issue CRU reserves the right to make modifications and additions to this product without notice or taking on additional liability FCC Compliance Statement This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class A digital device pur suant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation
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