EDSQ ITVM User`s Manual - Wisconsin Lottery Retailers
Contents
1. 201 20 10 10 101 101 5 95 WISCONSIN LOTTERY 5 1 5 5 3 31 1 3 3 253 92 9 2 S 2 2 8 118 118 1 20 20 10 10 16 55589595 5 10 5 2 2 10 5195 5 51 53 l 3 5 2l9 2 l 2 1 43 Page 44 Page2. aiai VI GETTING TO KNOW 4 THE EXTERIOR COMPONENTS esee nennen seen nennt nnne 4 THE INTERIOR COMPONENTS 88888 6 HE 434 7 BASIC OPERATION AND 6 8 ACCESS ore aaa 8 POWER FAL 8 MEDI 8 REMOTE DISABLE Fede n LOCKING SYSTEM gt teh Lh Lt E Eb E agen OPENING THE ITVM CLOSING AND LOCKING THE ITVM THE MAIN MENU ADMINISTRATOR eese enne 10 THEOPTIONS MENU x retro Seren ee ee e ende eec SERE deed OPERATING PROCEDURES eene UNLOADING PRINTING AND VIEWING REPORTS LOADING PRINTER PAPER IN THE ITVM 17 REMOVING MONEY FROM THE BILL ACCEPTOR ccce 18 REMOVING BILL MAGAZINE FROM THE BILL 19 REPORTS vi beetle S Eg a RAS TS AVAILABLE REPORTING PERIODS UNDERSTANDING SALES 5 eene 22 ADDITIONAL REPORTS etre rte eye e RIP AER RR 25 LOCAL SHIFT REP
3. Software version System contig installed in dedo ee e de System n 9 999 95 Controller Board Bootloader Indicates PE a whether a Account Ing Setti ings Yesterday s Maximum Sales Report will ee Week tart amount of print Acct Time money the automatically a CreditLimit machine will the set Credit accept for one accounting time Autopri nt transaction Number of tickets dispensed over Credits currently fetine Totals on the machine the life of this verry The difference machine Note 6587876 between these This value is 7 Mei non resettable indicates tha 12503192 00 130 in credits Total cash Salesvalue have been keyed collected by thi 5 12503052 00 in over the life of machine MEA GUAE the machine Error Regi stry POIA IA PEII IAIA IAPS dete te dede de dede Your service Status of cash representative acceptors Bil 55 CoinAcceptor PASS credits in order NumBi11sOvrLint NO to test the CashOverLimit NO machine Figure 20A Status Report Status of bins BinsLowInventory continued 33 Page VuLink Settings Status of Bin 1 Any problems with bin will be reported here Factory set values for this bin s dispenser 34 Page 67 14 BinsJanmed None BinsMute Settin ngs 3 Address Offset 0 ActivateOnLoad X E
4. 128 142 00 listing Note that dispensed Bin 03 most recent time during this 63 315 00 period is listed reporting Bin 04 first period a Quantity and 1 dollar value of These lines 58 5 580 00 tickets sold from hown only on UI D pre Bin 4 this Smet 438 1387 00 reporting period reports Last 7 CheckTotals Total dollar val Days Last 4 438 1387 00 o a olla Weeks Last6 3 d Months Note From 02 17 2003 duri 2221 uring this that listings are CThru 02 23 2003 reponind period in reverse Bin 01 9 chronological 110 220 00 order Figure 12 Sales Qty amp Value Section 23 Page Site Management Statistics The last section of each sales report provides an estimate of revenue lost during the reporting period due to bins being out of stock The Lost Sales Estimate is derived from actual machine sales and the percentage of out of stock time during the reporting period Number of times in reporting period that system checked for out of stock conditions KARAR R RAK SITS Site Management KRRERREREEEEEERERERER Sumary OutOfStockFactor 13 7 LostSalesEstimate 220 37 TimeLostDetai 1 QOS_Samples 125 NotAcceptingCash 2 0 BinOutOfStock 01 4 096 02 35 006 03 2 8 04 6 end report Estimate of sales lost by this machine during the reporting period based on actual sa
5. WISCONSIN LOTTERY INSTANT TICKET VENDING MACHINE EDS Q SERIES OPERATION MANUAL TEEF NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment uses generates and can radiate radio frequency energy and if not installed in accordance with the operation manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause interference in which case the user will be required at his own expense to correct the interference Copyright O 2004 by GTECH Corporation Printed in the United States of America All rights reserved Reproduction or translation of any part of this work beyond that permitted by Sections 107 or 108 of the 1976 United States Copyright Act without permission of the copyright owner is unlawful No part of this publication may be utilized by any information storage and retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without prior written permission from the publisher Information in the document is subject to change without notice GTECH reserves the right to improve and or make changes to this publication and the product it describes at any time and without prior notice GTECH Architects o
6. Day set as the i 03 03 200 j rin fir f the Fri 03 07 2003 17 54 A Seeourting Acct Week Start M n week beginning of Acct Time 00 01 accounting day Agent 40444 Machine serial Ralieeedb Machine 87654321 number number DoorOpenToday I Number of times assigned by kkkh kkk kkk kkk kkk kkkh the door has lottery been opened today Figure 10 Sales Report Header The Product ID Listing After the report header each sales report has a section listing the product ID and value of the tickets loaded into each bin Figure 11 shows this section in more detail indicates a Current change in selections product ID BOl 437281 1 00 loaded listed by occurred 02 655209 5 00 bin product during this 844763 10 00 ID and ticket sales interval B04 44288543 2 00 value Figure 11 Product ID amp Value Listing 22 Page Sales Data This section reports sales data for the reporting period shown in the report header Ticket quantity sold and dollar value of tickets sold are listed for each bin and are summed to show total sales during the reporting period Sales Qty amp Value These lines are shown only on tesa Week4 the summary From 02 24 2003 PET 24 7 ays Last 02 25 2003 Weeks Last 6 2 Months i 125 6 250 00 Reporting period Total number Bin 02 is stated for each of tickets
7. 10 30 10 31 100 00 end report Figure 18 Local Events Report 31 Page Listing of all events that can be reported Security Report The Security Report describes when the door was opened and closed and by whom during the current shift Figure 19 explains the report in more detail Date and time this report was printed Key showing password login used for each CU event Times door opened and closed listed by agent event type date time LOCAL SECURITY RPT Wed 03 26 2003 17 13 Acct Week Start Mon Acct Time 00 01 Agent 40444 Machine 87654321 2 Agents Key n agerik r Retai lAgent S ServiceAgent T LotteryAgent Events ey osed Dooropened cur ri ityEventsDetai 1 SOPNO3 26 2003 10 30 sCLS03 26 2003 10 33 Mw 26 2 225 17 12 ad ur Figure 19 Security Report 32 Page Listing of events that can be reported Status Report The Status Report describes the machine s set up and configuration This report will be used primarily by your GTECH service representative Figures 20A and 20B explain the report in more detail Date and time this report was SIATUS REPORT Wed 03 26 2003 17 13 printed Retailer ID Acct Week Start Sun assigned by the Acct Time 00 01 lottery Agent Machine serial Machine 87654321 number 2
8. customer selects a ticket the ticket is burst and then dispensed in the ticket tray The ITVM display reduces the number of credits by the cost of the ticket The number of credits reflects the amount of money the customer deposited Some games cost 1 1 credit Others may cost more 5 Once all credits have been used the display reads Credits used Thank You and good luck Then returns to the prompt Please Insert Money 35 Page Purchase Using One Shot Button A typical purchase using the One Shot button goes as follows 1 When the customer approaches the machine the ITVM display reads Please Insert Money The ITVM takes cash only 1 5 10 or 20 bills and does not give change If equipped with a coin acceptor nickels dimes quarters and dollar coins may be used The customer inserts the bill into the bill acceptor The display reads X XX credits 4 The customer pushes the One Shot button Button is now flashing The customer pushes the preferred ticket display and selection window The tickets are burst and then dispensed continuously in the ticket tray until all credits are used 6 Once all credits have been used the display reads Then returns to the prompt Please Insert Money Credits used Thank You and good luck NOTE To stop One Shot dispensing before all credits are used press the One Shot button again Dispensing will stop and the credits remaining will appear on the displ
9. scan the barcode of the desired report on the Report Barcode Label located inside the machine on the hinged ticket chute The report will begin printing 16 Page Viewing Reports To view reports 1 Press the plus sign once The display reads Print View reports Bin n selected Press ENTER 2 Press the plus sign once The display reads View reports Bin n selected Press ENTER Use the plus sign or minus sign to scroll through the report list The reports are shown in the order listed on page 18 When the correct report is displayed press ENTER Use the plus sign or minus sign to scroll through the report line by line 5 Press CLEAR twice to return to the Main Menu e e e Loading Printer Paper in the Make sure the new roll of paper has a straight edge if necessary re cut the paper so the edge is straight 1 From the Select Bin prompt press the minus sign once or press the plus sign four times The display reads Options Bin n selected Press ENTER 2 Press the plus sign once The display reads Load paper Bin n selected 3 The paper must be loaded as shown in Figure 6 a Remove the empty spool Slide the white spool holder up and toward you b Install a new roll of paper on the white spool holder Paper feeds from the back of the roll c Pullthe black platen forward to the open position d Slide the clean straight edge of the new
10. times as necessary during the current week and reflects sales beginning Monday 12 00 AM through the time that the report is taken Last Week s Report Last Week s Report reflects sales for the previous seven day reporting week typically Monday 12 00 AM to 11 59 PM Sunday unless programmed differently by your service agent This report enables you to obtain a weekly sales report For example a report taken on Monday morning will reflect the previous week s seven days sales Last 4 Weeks Report The Last 4 Weeks Report summarizes sales information for each of the last four weeks Week 4 is the current week and reflects sales up until the time the report is taken Each previous week is listed in reverse 20 Page chronological order Start and end dates for each week are shown on the report This Month s and Last Month s Reports This Month s Report reflects sales for the current month to the time the report is taken Last Month s Report reflects sales for the last month Last 6 Months Report Similar to the Last 4 Weeks and Last 7 Days reports the Last 6 Months Report summarizes sales information for each of the last six months Month 6 is the current month to date and each previous month is listed in reverse chronological order with start and end dates for each listed under the month heading This Quarter s and Last Quarter s Reports This Quarter s Report reflects sales for the current quarter to the time the report is
11. ORT eee Eee eene eee Lene e Le 25 INVENTORY REPORT viiraa a anara ias aaae aeS La E a aa Aaaa i iaai 27 THE LIFETIME SALES 9 9 59 699900999 28 AUDIT TRAIL REPORT LOCAEEVENTS REPORT 22 lt S tacesccas sgasecaseraeevssdeavtevaasiwieaschavesstuuavasserscutenes 30 SECURITY REPORT 5 32 STATS REPORT on dre ea E rk Ue vada 33 message display Ticket display INTERLOTT 4 TECHNOLOGIES Ine ITVM display One Shot button Electronic a d Main door lock Bill acceptor Ticket tray Main door Figure 1 Exterior of ITVM Getting to Know the The Instant Ticket Vending Machine ITVM is designed to dispense lottery scratch off tickets This section describes the major components of the ITVM The Exterior Components Figure 1 shows the exterior components of the EDS Q machine The components are explained in detail below e The customer pushes the ticket display and selection window to purchase a ticket If the bin is out of service the electronic price display will show a series of dashes across the middle of the display If the ticket bin is empty Out will appear on the electronic price display e One Shot button allows customers to purchase tickets in bulk from any selected bin e Instructions are given to the customer via the TVM display
12. age new customers to use the ITVM e Let customers know when a significant amount is won on a ticket sold by the ITVM Keep the ITVM clean and operational Understand the importance of exterior and interior P O S e Understand the importance of selling from a secondary location Use promotional aids and sample ticket display e Understand proper game mix and placement plan o gram 38 Page Tips to Avoid Underage Purchasing GTECH believes that all its machines should be operated in accordance with your state s laws GTECH recommends the following guidelines to ensure that purchases are not made by those who are underage e The ITVM should be located a controlled environment that is within eyesight of store personnel at all times e The ITVM may be equipped with a remote controlled disable feature optional If so this device should be accessible at all times to store personnel responsible for oversight of the machine In addition this functionality is available through the ISYS terminal e ITVM should not be placed close to children s rides children s vending machines or video games e state laws prohibiting the purchase of lottery tickets by minors should be followed by all store personnel e Store personnel should be instructed to ask for ID of any person they suspect of being underage 39 Page Troubleshooting If you have problems with your ITVM please check this section of the manua
13. alue and quantity of tickets presently in the machine The software lowers the inventory count each time a ticket is dispensed therefore the report reflects the most up to date inventory reading The report also displays the total number of tickets in the machine and their total value Figure 15 shows the Inventory report from the ITVM NOTE The inventory report reflects the numbers entered when tickets were loaded Be sure to enter the correct inventory at the Pack Size prompt INVENTORY REPORT Fri 03 07 2003 17 54 z Week Start Mon Date and time Acct Time 00 01 this report was printed Agent 40444 Machine 87654321 2 indicat T Product D amp Value product ID occurred BOL 437281 1 00 during n a ese 655209 5 00 sales interval 844763 10 00 Number of B04 1288542 5200 ick h A Bin ES Uni indicates 01 175 175 00 bin out of he 976 485 00 service 03 11 1110 00 Total number of 04 225 450 00 tickets in the __ machine end erort selections loaded listed by bin product ID and ticket value Value of tickets on hand for Bin 1 Total value of tickets in the machine Figure 15 Inventory Report from the ITVM 27 Page The Lifetime Sales Report The Lifetime Sales Report provides sales information over the life of the machine as well as t
14. ansaction last Transaction10 Fri 03 07 2003 17 42 Bills 1 41 BillTotal 2 00 CoinTotal 0 00 MoneyTotal 2 00 UnitsSoldByBin 1 01 2 2 00 2 2 00 CheckTotal 2 2 00 end report Figure 17B Audit Trail Report Local Events Report The Events Report tracks all events that have occurred since the current shift began Events are all activity related to the machine except the dispensing of tickets The report is limited to the newest one hundred events Figure 18 explains the report in more detail Date and time 30 Page LOCAL EVENTS REPORT Wed 03 26 2003 17 13 this report was printed Key showing password login used for each event Events listed by agent event type date and time Acct Week Start Mon Acct Time 00 01 40444 87654321 2 Key a Admi herd r Retai lAgent S ServiceAgent T LotteryAgent ponen Ae eye ede ve ee eee ee Events Y CLS DoorClosed CZR CreditZeroed LOD LoadInventory LOT LowInventory OPN DoorOpened RAC RAC CallAttempt RDC RDC CallAttempt SHT ShiftStart SIL SettlementStart SWR SoftwareReset ULD UnloadInventory UnknownEvent WDR WatchdogReset n Mole 10 09 10 21 10 25 asm 03 26 2003 uWRM03 26 2003 uLOIO3 26 2003 3 LowInventory SOPNO3 26 2003 510003 26 2003 3 100 5 1503 26 2003 10 33 SOPNO3 26 2003 1 12 Jedesedededededeedededededese deett
15. ay The customer can then continue making purchases until all available credits are used Balancing Procedures for Sales and Inventory GTECH ITVMs come equipped with several reports designed to guide the sales agent to accurate daily balancing of sales and inventory 36 Page steps below designed to provide the sales agent with the necessary reporting structure to facilitate all accounting and balancing needs for the ITVM profit center 1 Set accounting time day of week optional Your GTECH service representative sets this time upon the original installation of the ITVM based on store personnel input If the set accounting time does not reflect your current needs contact your GTECH service representative Steps 2 through 8 should be performed at the beginning of each ITVM manager s accounting day 2 Print a Status Report The Status Report describes the ITVM setup and configuration It details any problems that might exist as well as information on the setup of each bin Also included in this report is the amount of revenue taken in by this machine to date 3 Printa Local Shift Report The Local Shift Report reflects sales since the last time the report was taken The report will include only sales for that period Running this report resets all accounting information to zero 4 Remove money from the bill acceptor Money should be removed every time a Local Shift Report is printed 5 Print an Inven
16. customer deposits to purchase a ticket The power switch turns the machine on and off The door open switch not pictured triggers an audible alarm See Access Alarm for more information The QuadBurster not pictured is the dispensing mechanism The storage area of the machine is designed to hold packs of tickets and other lottery items in a secure environment QuadbursterTM is a registered trademark of GTECH 6 Page The Keypad The keypad is mounted inside the machine behind the main door The display guides you through the menus needed to maintain the ITVM Figure 3 describes the keypad in detail e The plus sign moves you forward in the menus The minus sign moves you backward in the menus e The back arrow functions as a backspace key e CLEAR erases your entry and takes you back to the previous menu option e When you press ENTER YES you answer yes to the questions on the display or you enter your input into memory Move FORWARD in Menu Move BACKWARE in Menu BACKSPACE CONFIRM CANCEL DECIMAL POINT Figure 3 Keypad Key Labels 7 Page Basic Operation and Menus This section describes basic operations such as managing the ITVM alarm system opening and closing the machine and accessing the menus Access Alarm The ITVM is protected from unauthorized entry by an audible door open alarm The alarm sounds continuously until a valid password is ente
17. d as well as the total quantity and value of all tickets sold in that period These reports also show the product number loaded into each bin and an estimate of sales lost due to bin out of stock time Figures 10 15 explain these reports in more detail 19 Available Reporting Periods Local Shift Report The Local Shift Report reflects sales since the last time this report was taken Because this report does not follow the standard sales report format it is described in detail on page 30 Today s Report Today s Report summarizes all of the transactions that have taken place for the current day from the previous midnight or a time you select to the time the report was printed Yesterday s Report Yesterday s Report summarizes sales data for the previous day This 24 hour reporting period is selected by you typically from last midnight to the previous midnight or settable accounting time Last 7 Days Report The Last 7 Days Report summarizes sales information for each of the past seven days providing daily totals for each bin as well as daily totals for these days Note that Day 7 sales are for the current day and each previous day is listed in reverse chronological order This Week s Report This Week s Report offers you access to sales information for the current week typically Monday 12 00 AM to 11 59 PM Sunday unless programmed differently by your service agent This Week s Report can be obtained as many
18. dit function to clear customer credits from the machine To clear credits press ENTER When this function is used it is recorded on the Events Report along with the login ID 11 Load Paper Refer to the Operating Procedures section of this manual Test Bin Use the Test Bin function to verify a bin is working properly NOTE The Test Bin function verifies the selected bin only To select a different bin key in its number at the Test Bin prompt and press ENTER twice If the bin is in working order the display will read Bin tests good If there is a problem a Bin tests bad message will be displayed followed by a description of the problem Change Time Use the Change Time function to change the time Enter the new time using the 24 hour clock with decimal points e g 5 00 PM would be entered as 17 00 00 Press ENTER Autoprint Report Use the Autoprint Report function to print the Yesterday s Sales Report at the preset accounting time The preset accounting time is 12 01 AM and can only be changed by a GTECH service representative To enable this function press ENTER Disable the function by pressing ENTER again The Status Report indicates if this function is enabled and what times the reports print Test Bill Acceptor Use the Test Bill Acceptor function to verify the bill acceptor is working properly Test the bill acceptor by pressing ENTER and inserting a test bill Change Passwords Use the Change Passwor
19. ds function to change Administrator and Retailer passwords Passwords can be between 2 and 6 digits This function is available to the administrator only not the retailer 12 Operating Procedures You will perform the necessary functions of loading and unloading tickets collecting money and printing accounting reports Loading Tickets SmartLoadPlus feature makes loading tickets quick accurate and hassle free The EDS Q stores individual game data pack size ticket size and price so this information will not have to be re entered every time tickets are loaded To load tickets 1 Open the hinged ticket chute and remove the barcode scanner from its holder From the Select Bin prompt scan the LOAD label on the bin you wish to load If this bin already has inventory the old inventory amount will be displayed Press 0 and ENTER to clear this inventory or scan or press ENTER to add it to the new inventory The display will read ProductID XXXXXX Bin n selected Scan the barcode on the new ticket pack If the system recognized the Product ID for this ticket the display will read PID xxxxxx PS XXX UL X XX UV X XX This is the data currently stored for this Product ID Product ID Pack Size Unit Length and Unit Value To accept these values Scan the ENTER barcode or press ENTER on the keypad Proceed to step 7 To change one or more of these values Scan or press CLEAR then scan or pre
20. e The bill acceptor accepts and validates the customer s cash An optional coin acceptor accepts and validates the customer s coins e customer retrieves the purchased ticket from the ticket tray e The main door provides access to the ticket drawers keypad printer and all other internal components e locks protect components inside the main and bill acceptor doors 4 Page Barcode Scanner Printer Keypad Ticket drawers Ticket chute Bill Acceptor Power Switch Reports Barcode Label on front of chute see inset below Storage Area Figure 2 Interior of ITVM 5 Page The Interior Components Figure 2 shows the interior components of the ITVM The components are explained in detail below The barcode scanner enables the retailer to maximize the benefits of SmartLoad ticket loading software In addition it simplifies ticket activation running machine reports and bin loading The keypad enables you to navigate through menus which you use when loading tickets and printing reports Mounted within the ticket drawers the bins hold and dispense tickets available for purchase The printer is used to print several types of reports A full explanation of reports is given in the Reports section of this manual The bill acceptor is a device that validates and holds the cash the customer deposits to purchase a ticket The coin acceptor optional is a device that validates the coins the
21. f Gaming About ITVM Thank you for choosing this quality product from GTECH GTECH has become the leading provider of dependable Instant Ticket Vending Machines ITVMs for the US and worldwide lotteries GTECH designs manufactures sells leases and services state of the art ITVMs for use in retail locations by public lotteries operated by states and foreign public entities GTECH s commitment to you Reliable performance Solid design Outstanding support from field service representatives Continuing product development and innovation EDS Q Models Instant Ticket Vending Machines ITVMs The ITVM is the lottery s most efficient tool for dispensing a variety of different instant games Tickets are dispensed quickly and securely Using a patented bursting technology GTECH s ITVMs dispense one cleanly separated instant or scratch off lottery ticket with every push of the button For your convenience the ITVM is able to dispense through the last ticket of every book without the use of taping or special devices More than one book of tickets may be taped together as necessary GTECH s ITVMs reduce labor costs and eliminate theft Highly efficient and easy to use software controls all basic functioning Accurate accounting reports are easily printed Retail agents recognize productivity gains immediately Specifically designed with floor space in mind the EDS Q Expandable Dispensing System Quad Burster machine
22. fits in most high traffic areas yet it stores up to 24 different instant lottery games The machine features an attractive design and an easy to use interface Customers are attracted to the machine by Bright vacuum fluorescent display VFD for all instructions Lighted ticket window push buttons Brightly lit price displays Highly visible backlit signage Dedicated sales and service personnel continually solicit customer feedback on the machines This input is the basis for continuous product refinements Specifications EDS Q machines are the lottery s most efficient tool for dispensing a variety of different instant games quickly securely and without any problems UL listed and FCC approved Stores up to 1000 tickets per game Ticket Size Capability e Width Up to 4 25 10 79 cm e Length Up to 12 22 86 e NOTE Maximum ticket length may vary by machine software version Accepts 1 5 10 and 20 US bills State of the art bill acceptors The GTECH difference Our unique patented burster delivers one cleanly separated ticket with every push of the button There is absolutely no cutting tearing scratching or mutilating of tickets in any way No competitor can make these claims It s very smart Highly efficient yet simple to understand software controls all accounting functions The retailer has access to reports such as Inventory Audit Trail Local Events Local Security and Status Sales report
23. he average weekly sales since its installation in its present location Figure 16 explains the Lifetime Sales Report in more detail SALES LIFETIME 1 03 07 2003 17 54 rini ime Acct Week Start Mon port was mun printed Acct Time 00 01 Agent 40444 Machine 87654321 DoorOpenToday 2 Lifetime Totals Number and kkk kkhk dede deed value of tickets VendsQty dispensed over 6587876 life of this VendsValue machine Note 12503192 00 This value is SalesValue non resettable 12503062 00 Week lyAvgLi feSales Resettable dedededesededede dee deployment InstallDate amp Time date Mon 03 05 2002 15 41 WeeksInService 53 48 weeks TotalSalesSince 61308 253276 00 Average WeeklyAvgSince number of 1146 374 tickets sold per 4735 90 week detetesedesesetetedededededetedededetete end report Figure 16 Lifetime Sales Report 28 Page The difference between these two numbers indicates that 130 in credits has been keyed in over the life of the machine Your service representative may key in credits in order to test the machine Average dollar amount sold per week Audit Trail Report The Audit Trail Report gives you an up to the minute description of the last ten transactions All transactions are time and date stamped on the transaction header In particular this report provides you with details of the last or pending transaction should a customer dispute
24. ion time of 3 to 4 hours before opening the package Check whether the set nominal voltage of the machine corresponds to the voltage of the local line This machine is equipped with a safety tested power cable and may only be connected to a grounded power outlet Ensure that the power outlet of the building installation is freely accessible Never pull the power or data cables from the sockets by the cables always grip the plug Lay leads and cables so that no one can stand on or trip over them Data transmission lines must not be connected or disconnected during a thunderstorm Ensure that no objects e g jewelry paper clips etc are allowed to drop inside the machine In emergencies e g damaged housing operating elements or power cable entry of moisture or objects switch off the machine pull out the power cable plug and contact the responsible customer support department Repairs or modifications to the machine may only be carried out by authorized specialist personnel Unauthorized opening of the machine and inexpert repairs can result in considerable danger for the user and jeopardize the warranty coverage Replaceable Batteries CAUTION RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDINGTO THE INSTRUCTIONS 42 Page Plan O Gram Example ITVM PLAN O GRAM
25. l before calling for service All of the lights are out the display is not lit and the machine will not take money e The ITVM may be unplugged Check the power cord at both ends e machine may be turned off The power switch is located inside the main door below the bill acceptor compartment e house power may be off Check the house power e machine may have blown a fuse Call for service The bill acceptor will not take money e The bill acceptor may be full Empty it and print a Shift Report e A bill may be stuck in the bill acceptor To remove a jammed bill 1 2 3 Turn the machine off Unlock and open the bill acceptor door Remove the stacker by pressing the black release latch sliding down and lifting out If the jam is not found remove the scan head by pushing the silver rod forward and lifting out Any jammed bills should now be visible and easily removed After removing the jammed bills snap the head and stacker back into place and close and lock the bill acceptor door Turn the machine on Use the Test Bill Acceptor function in the Options Menu to determine if the jam has been cleared The printer won t let me load or change ticket values e Property Locks or Mixed Overload in place for this game Verify that this game is not loaded into another bin If this product is loaded into another bin verify the correct values for this game 40 Page The printer
26. les and bin out of stock time Percent of time in the reporting period that Bin 1 was out of stock Figure 13 Site Management Statistics 24 Page Additional Reports In addition to sales information for a variety of time periods your ITVM reports accurate inventory transaction event history and set up information Local Shift Report The Local Shift Report reflects sales since the last time the report was taken For example if you take a Shift Report at 9 00 AM and another one at 5 00 PM the second report will include only sales for that eight hour period This report is useful in retail establishments such as a 24 hour store that require that more than one person empty the machine Money should be removed every time a Local Shift Report is printed Failure to do so will result in inaccuracy of the system s cash counters Figures 14A and 14B explain the report in more detail LOCAL SHIFT REPORT Date and time Sales Since i 14 37 03 06 2003 Poo Fri 03 07 2003 17 Date and time printed Acct Week Start Mon this Shift Report Acct Time 00 01 was printed Agent 40444 Machine 87654321 Door peni Today 2 Product ID Value ERE edededededededezedeedededeste dee loaded listed by indicates BOL 437281 1 1 00 bin product change in 02 655209 5 00 ID and ticket procuct mex 844763 10 00 during this Sage Quantity and sales interval dollar value of ticket
27. n the keypad twice 6 The display will read Unit Value X XX ProductIDxxxxxx Scan or press ENTER to accept the displayed value or key in the unit value and press ENTER on the keypad twice 14 Page 7 If new inventory is being added to existing inventory the display will read NewInventory XXX Load Bin n Scan or press ENTER to accept the new inventory amount Pressing CLEAR will abort the ticket loading process 8 The display will read Load Bin n now ProductIDxxxxxx Pull out the appropriate ticket drawer Insert the ticket pack into the bin so that the lowest numbered ticket feeds first see Figure 5A 9 Feedthe first ticket over the roller see Figure 5B and insert under the ticket guide see Figure 5C until the leading edge firmly touches the black rubber feed rollers This will activate the ticket sensor switch and tickets will load automatically Figure 5A Figure 5B Figure 5C Insert Ticket Pack Feed Over Roller Under Ticket Guide Multiple packs of tickets can be loaded by taping the end of one pack to the beginning of another pack To connect two packs of tickets use GTECH s perforated tape Part No 10 205 0007 01 15 Page Unloading Tickets Use the Unload Tickets function to remove tickets without damaging the bursters GTECH s SmartLoadPlus feature allows tickets to be unloaded in one easy step From the Select Bin prompt scan the UNLOAD label on the bin to unload The burster
28. nbld SolicitationTO s 5 e proceeg Bin n Status Bir n i ProductID 437281 Status BinOK SwRe lease 1 000 UnitLength in 2 00 UnitValue 1 00 Inventory 175 EdgeGap 257 TickPitch 150 25 Bin 2 ProductID 655209 Status BinOK SwRe lease 1 000 UnitLength in 6 00 UnitValue 5 00 Inventory 97 EdgeGap 257 TickPitch 150 25 Bin 3 ProductID 844763 Status BinOK SwRe lease 1 000 UnitLength in 12 00 UnitValue 10 00 Inventory EdgeGap Ti tch end report Figure 20B Status Report ID number of ticket loaded in Bin 1 Software version in this bin s control board Size and value of tickets loaded in Bin 2 Current ticket inventory for this bin Purchasing tickets Your primary concern is maintaining the machine Still it is helpful for you to know what happens during a typical transaction so you ll be able to help customers who are curious about the ITVM or who are having difficulty making a purchase Typical Purchase A typical purchase goes as follows 1 When the customer approaches the machine the ITVM display reads Please Insert Money The ITVM takes cash only 1 5 10 or 20 bills and does not give change If equipped with a coin acceptor nickels dimes quarters and dollar coins may be used 2 The customer inserts the bill into the bill acceptor 3 The display reads X XX credits 4 Asthe
29. paper into the printer feed opening e Return the platen to the closed position f Press ENTER The paper begins to feed through the roller g Press and hold down any key to stop feeding 17 Page Figure 6 Loading Printer Paper Removing Money from the Bill Acceptor 1 qoo Open the bill acceptor door Lift the cassette door to expose currency Remove the bills from the acceptor see Figure 7 Print a Shift Report to reset the system s cash counters Figure 7 Removing Money from the Bill Acceptor 18 Page Removing Bill Magazine from the Bill Acceptor Rather than removing the money at the machine the entire bill magazine may be removed To remove money from the bill magazine 1 Press the small black button at the end of the bill stacker and lift out the bill magazine see Figure 8 2 Remove the bills from the magazine Replace the magazine by reinserting it into its holder and sliding it toward the bill acceptor until it locks into position Figure 8 Removing Bill Reports are used for tracking sales transactions inventory and other useful information Instructions for printing or viewing reports are in the Operating Procedures section of this manual This section describes the ITVM reports Sales Reports Sales information can be reported for a variety of different time periods as described below Each sales report states by bin the quantity and value of tickets sold in the given time perio
30. red To silence the alarm 1 Immediately upon opening the door enter a valid password Note This is required only in systems where the full menu is password protected 2 Absence of any keypad activity causes the system to emit periodic alert tones Press any key to reset the keypad inactivity monitor Power Fail Alarm The power fail alarm is activated when the machine is unplugged or loses power To disarm the alarm 1 Open the main door 2 Flip the toggle switch located above the bill acceptor to the down position Tilt Alarm The tilt alarm is activated when the machine is suddenly jostled To disarm the alarm 1 Open the main door 2 Flip the toggle switch located above the bill acceptor to the down position Remote Disable Remote disable is an optional feature on the ITVM and is intended to discourage underage use This feature allows store personnel to shutdown the machine via remote control To disable the machine press the button on the remote transmitter To re activate press the button on the remote transmitter again The remote does not require careful aiming or close range 8 Page Locking System GTECH s ITVMs include a patented high security locking system The main door provides access to the keypad printer and ticket bins The bill acceptor is housed in a separately keyed vault behind the main door The primary locking system consists of a removable locking barrel and an inse
31. reverses feed and the tickets unload After the tickets are unloaded the display will read Reload or CLEAR This will prompt the user to either reload the tickets or CLEAR the inventory By reloading the tickets the game is restored to active By selecting the CLEAR option the inventory in the bin is set to zero Printing and Viewing Reports The Print View Reports feature allows you to print or view the following ITVM accounting reports Local Shift Report Inventory Report Today s Report Yesterday s report Last 7 Days Report This Week s Report Last Week s Report Last 4 Weeks Report This Month s Report Last Month s Report Last 6 Months Report This Quarter s Report Last Quarter s Report This Fiscal Year s Report Last Fiscal Year s Report Lifetime Sales Report Audit Trail Report Local Events Report Local Security Report Status Report Lost Sales Report See the Reports section of this manual for more information on these reports The Print Reports feature allows you to print a hard copy of any of the reports listed above The View Reports feature allows you to view any report line by line on the ITVM display NOTE When you run a Local Shift Report all accounting data is reset to zero Printing Reports The QuickPrint feature allows immediate access to sales and inventory data with just a click of the barcode scanner To print reports 1 Make sure you have enough paper in the printer 2 From the Select Bin prompt
32. rted T handle Each set of keys has 2 keys one that opens the removable lock cylinder from the main door and a different key for the lock on the bill acceptor vault Opening the ITVM To open the main door 1 Remove the lock barrel a Insert the key b Rotate the lock one quarter turn in either direction to the unlocked position c Pull the barrel out 2 Insert the T handle Push in and rotate the handle counter clockwise one half turn 4 Open the main door Closing and Locking the To close and lock the ITVM 1 Push the door closed 2 Rotate the T handle one half turn clockwise When the latch is secure the ITVM Display shows the prompt Please Insert Money Remove the handle from the barrel Insert the lock cylinder Rotate the key until the machine is locked Qi gv dm 209 Remove the key 9 Page The Main Menu Administrator When the door is closed the ITVM Display provides instructions to the customer When the door is opened and the password is entered the Main Menu displays NOTE In all menu commands shown in this manual n designates the ticket bin selected and X designates a value to be entered The Main Menu has the following choices Select bin n Bin n selected Print View reports Bin n selected n Load inventory Bin n selected n Unload bin Bin n selected Options Bin n selected Press the plus or minus sign to
33. s are also available for a variety of time periods including Local Shift Today Yesterday Last 7 Days This Week Last Week Last 4 Weeks This Month Last Month Last 6 Months This Quarter Last Quarter This Fiscal Year Last Fiscal Year and Lifetime GTECH s SmartLoad feature stores data on each individual game When the same game is reloaded SmartLoad accesses the game s specifications and loads them automatically A battery back up allows the system to retain all sales and set up data in case of power failure Security is top priority 14 gauge sheet metal cabinet Patented four point locking system for vault like security Bullet proof Lexan ticket windows backed by steel plates Separately keyed bill acceptor vault is placed inside the cabinet for added protection Audible front door alarm 110 decibel tilt alarm Available options LED message display Barcode scanner Smart modem allowing off site communication and data access Connectivity to on line terminal Remote shut off Coin acceptor Custom painting and labeling Electronic signage CONTENTS INSTANT TICKET VENDING MACHINE EDS Q SERIES 1 OPERATION ABOUT GTECH S ITVM cesses iiaia iaeia EDS Q MODEES eR ote eee ER MENS I SP CIFICATIONS de IV CONTENTS 2
34. s sold from Bin 1 this shift Figure 14A Local Shift Report continued 25 Page Total number of tickets dispensed this shift Total value of all coins and bills collected n this shift Number of times this shift that system checked for out of stock SS conditions Figure 14B Local Shift Report 26 Page 315 00 Bin 04 50 100 00 Bin 05 58 580 00 438 1387 00 CheckTotals 1387 00 desees Jede Collected Yeu qesevevevevee 20 gt 6 10 gt 32 5 gt 2AN 1 gt 327 BillTotal 1387 00 CashTotal 1387 Site Management Sumary OutOfStockFactor 13 7 LostSalesEstimate 220 39 TimeLostDetai 1 QOS_Samples 125 NotAcceptingCash 2 00 BinOutOfStock 04 6 00 KRRERREREREREREREREE end report 01 4 0 02 35 00 03 2 80 Total sales this shift A difference etween these two values will result only from erroneous unit values or an overload of the SmartLoad buffer use of more than 100 different products within the reporting period Number of 10 bills collected this shift Total value of all bills collected this shift Estimate of sales lost by this machine this shift based on actual sales and bin out of stock time Percent of time this shift that Bin 2 was out of stock Inventory Report The Inventory Report shows by bin number the v
35. scroll through all menu options The Main Menu options are discussed in detail in the Operating Procedures section of this manual The hierarchy of the Main Menu is displayed below in Figure 4 Select bin Print View Reports n Load inventory n Unload bin Options Zero inventory Zero credit Load paper n Test bin Options Menu Change time Autoprint report of sales at acct time Test bill acceptor Change passwords Main Menu EM Figure 4 Menu Hierarchy 10 Page The Options Menu The Options Menu is accessed through the Main Menu Press ENTER at the Options prompt to view the list of options The Options Menu has the following choices Zero inventory Bin n selected Zero credit X XX Bin n selected Bin n selected n Test bin Bin n selected Change time Bin n selected Autoprint report of sales at acct time Test bill acceptor Bin n selected Change passwords Bin n selected i You may not use all of these functions Those you are most likely to use are discussed in detail in the Operating Procedures section of this manual The others are described below Press the plus sign or minus sign to scroll through the menu options Press ENTER to select a menu option Zero Inventory Use the Zero Inventory function to zero out the selected bin s inventory count when tickets have been unloaded from the bin Zero Credit Use the Zero Cre
36. ss ENTER to continue Proceed to step 4 If the system did not recognize the ticket s Product ID its data must be entered The display reads ProductID XXXXXX Bin n selected Scan or press ENTER Proceed to step 4 13 Page 4 Ifthe system did not recognize this ticket or if you wish to change any of its stored data the new information must be keyed in NOTE The data stored for any Product ID may not be changed if that product is currently loaded in another bin A Mixed Overload advisory indicates that an attempt has been made to load a product into a bin already loaded with a different product A Locks advisory indicates that an attempt has been made to load multiple bins with the same product During this operation an attempt has been made to assign different properties to the new load Pack size XXX ProductIDxxxxxx The display reads Press ENTER to accept the displayed value if any or key in the number of tickets you are loading and press ENTER on the keypad twice The display may prompt Loading full pack ENTER Yes CLEAR No NOTE Answering yes to this question will store this value as the pack size for this Product ID If you are loading a partial pack be sure to press CLEAR to avoid affecting future loads 5 The display reads Ticket Length X XX ProductIDxxxxxx Scan or press ENTER to accept the displayed value or key in the ticket length and press ENTER o
37. taken Last Quarter s Report reflects sales for the last quarter This Fiscal Year s and Last Fiscal Year s Reports The This Fiscal Year s Report reflects sales for the current fiscal year to date The Last Fiscal Year s Report reflects sales for the last fiscal year The fiscal year start date can be programmed into the machine by your Service representative Lifetime Sales Report The Lifetime Sales Report provides sales information over the life of the machine Because this report does not follow the standard sales report format Lost Sales Report The Lost Sales Report provides estimated sales information as it relates to machine bin downtime This report gives an average of the amount of sales lost due to empty bins full bill acceptor magazines etc This report is listed as Site Management shown on the bottom of each printed sales report 21 Page Understanding Sales Reports While the reporting period differs between the various available sales reports the report format is basically the same Each report is divided into four sections the report header the product ID listing sales data and site management statistics The Report Header The header of each report states the name of the report and the time period reflected in the report Figure 10 shows an example of a sales report header in more detail Date and time this report was Sales Since Name of repo First day of the t o SALES THIS eT reporting period
38. the status of the machine during current play Figures 17A and 17B explain this report in more detail AUDIT TRAIL REPORT Date arid time Last 10 Transactions i Fri 03 07 2003 17 54 Bened 25 MA Acct Week Start Sun Acct Time 00 01 Agent 40444 Machine 87654321 DoorOpenToday 2 All bills Transaction Detail accepted during this Transaction1 Oldest transaction 03 07 2003 14 05 transaction first listed by ills denomination 5 1 1 and in order of BillTotal insertion 7 00 CoinTotal 0 00 MoneyTotal 7 00 2 UnitsSoldByBin Bin 01 Dollar value of 2 2 00 tickets Bin 02 dispensed from 1 5 00 Bin 1 during this transaction 3 7 00 CheckTotal 3 7 00 continued Figure 17A Audit Trail Report 29 Page transactions were skipped for this illustration Total credits accumulated for this transaction A difference between these two values will result only from erroneous unit values or an overload of the SmartLoad buffer use of more than 100 different products within the reporting period Iransaction9 Note Several Fri 03 07 2003 17 37 Bills 10 BillTotal 10 00 CoinTotal 0 00 MoneyTotal ma Number of 10 tickets UnitsSoldByBin dispensed from Bin 03 Bin3during 1 1 10 00 this transaction _____ 16 10 00 CheckTotal Most recent 1 10 00 tr
39. tory Report The Inventory Report shows by bin number the value and quantity of tickets presently on hand in the machine The report reflects the most up to date inventory reading The date and time of the report are also included 6 Atthis point you have enough information to balance the previous day s sales 7 tickets to any bin that is low on inventory 8 Print another Inventory Report This is recommended for total security and confidence in accuracy Steps 9 through 13 should be performed at the end of each ITVM manager s accounting day 9 Printa Local Shift Report 10 Remove money from the bill acceptor 11 Print an Inventory Report 12 Load inventory as necessary 13 Print another Inventory Report Using the above procedures will lead to accurate daily balancing of your ITVM Reports to check A Today s Report B Yesterday s Report 37 Page Maximizing Sales Through Merchandising GTECH offers marketing support in the form of brochures historical sales information retailer demographics instructional manuals and various other tools used for recruiting locations for placement of ITVMs These factors are critical to the success of the ITVM Place the ITVM in a high traffic location Placement at the entrance or exit of a location provides ideal visibility for customers e Keep tickets in all bins at all times e Always keep the latest and most popular games loaded in the ITVM e Encour
40. won t print Make sure the printer paper is loaded properly Make sure the platen is in the closed position Price display reads Out The bin may be out of tickets Reload it Price display reads Tickets may be jammed Unjam the appropriate bin see Unloading Tickets Turn the machine off then on and reload the tickets Check to make sure the tickets are under the feeder wheels Ticket inventory may have been entered incorrectly If inventory shows a number greater than zero and the ticket bin is empty reset inventory to zero by entering 0 at the Old Inventory prompt in the Load Tickets Menu or by selecting Zero Inventory from the Options Menu Then add and load new inventory If there is a problem with a bin or machine that you cannot resolve after reviewing the Troubleshooting guide please contact GTECH directly at 1 800 950 5686 Our technicians will be happy to assist you Have this information ready before placing a call to GTECH Customer Service Agent number Store name Name of manager placing call Specific problem Troubleshooting techniques already tried Key availability and or ITVM manager availability 41 Page Product Safety Safety Instructions The machine may only be installed by qualified personnel If the machine is brought into the room in which it is to be installed from a cold environment condensation can occur In order to prevent condensation wait for an acclimatizat
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