Bonus Chapter: Troubleshooting
Contents
1. Solo Selected Item s Nest Item s h D A For Playback v Ripple Sequence Markers Item Level Add Edit Mixdown Settings Unlimited Missing Misaligned Windows or Tabs Windows or tabs may go AWOL on you by either a careless keystroke or a wild mouse movement With any missing window or tab you may usually reactivate it by choosing the item in the Window menu Canvas and Timeline Missing This situation occurs when there is either no open sequence or no open project Open a project and double click a sequence in the Browser to bring the Canvas and Timeline back Viewer Missing Don t panic The Viewer appears when you need it Double click any clip in the Browser or sequence to open the Viewer Also you may force the window to return by choosing Viewer from the Window menu Missing Effects Tab If the Effects tab has disappeared from your Browser you may reveal it using the Window menu Choose Window gt Effects Reset the Interface Quickly rearrange the windows back to the standard window arrange ment by pressing Control U Audio and Video Out of Sync B 13 Rearranging Tabs Final Cut Pro lets you reposition tabs in almost every window Grab a tab and drag on top of other tabs within the same window to rear range the tab order You may also drag a tab from one window to the tab area of another window to place it in a different area of the inter face A third option is to drag the tab outside any tab are2. can create clips with the correct settings from within Final Cut Pro by using the File gt Batch Export command EXEL Outside Final Cut Pro you may use Soundtrack Pro Compressor or iTunes to create compatible AIFF 48 kHz audio clips NOTE gt Final Cut Pro will play back AIFF files of various set tings that do not match the sequence s settings The green line indicates that the clip s sample rate does not match the sequence s sample rate 1 Select the audio clip s in the Browser to convert 2 Choose File gt Batch Export Et If you missed selecting a clip in step 1 you may drag additional audio clips to the Export Queue window 3 Press Command A to select all Export Queue items B 10 Bonus Chapter Troubleshooting 4 5 Click the Settings button In the batch window that appears set the parameters as shown below and specify a destination Click OK Click Set Destination to specify a location for the new media files The default is the Render Files folder on your scratch disk A recommended location is the folder where you are collecting Click the Options button to specify the music and graphics for the project settings for the chosen AIFF format Choose AIFF Set Destination from the Format Format AF 3 pop up menu Settings _ Most Recent Settings B When working with Naming Set Naming Opnons multiple files in a ncluce batch export you may use a different file nami
3. project before you ingest NOTE gt If file attributes such as Reel or Media Start timecode values in the chosen media files do not match what Final Cut Pro was expecting for the selected offline clips the File Attribute Mismatch dialog will appear Some attributes of one or more of the files you have chosen do not match the attributes of the original This may cause problems within the sequences that are dependent on them The attributes that differed are as follows This error may or may not indicate that the wrong source media file was chosen Click Try Again to choose a different source media file Clicking Continue notates the clip s as having conflicts in the Reconnect Files dialog and continues the reconnect process Would you like to try to connect them again 5 Offline Media B 5 If more files need to be located repeat steps 3 and 4 Otherwise click Connect in the Reconnect Files dialog skip File Skip Directory Search Single Location Macintosh HD Files Located Amount located 2 Amount with conflicts 0 The offline clips for which source media files were found Clicking Connect relinks the clips to the chosen source media files NOTE gt If you clicked Continue in the File Attribute Mismatch dialog the clips that caused the warning will appear in the Reconnect Files dialog in italics Save the active project by pressing Command S The project file and c
4. the Canvas window active press Shift Z Clip Enable You may disable one or more clips in the sequence Control click the clip and ensure that Clip Enable is selected in the shortcut menu Enabled clip Disabled clip Ei Clip Enable s keyboard shortcut is Control B Blank Canvas B 17 Track Visibility Ensure that the video tracks are not disabled Check the Track Visibility controls for each track Disabled track Enabled track Image Image Wireframe and Wireframe You may have inadvertently pressed the W key with the Canvas active The W key cycles the Canvas through three modes Image Image Wireframe and Wireframe When the Canvas is set to Wireframe and the clip under the playhead is not selected the Canvas will display black With the Canvas active either press the W key or choose Image from the Canvas s View pop up menu The default setting which displays the video frame only Cel image images Wiraframe T These two display modes allow for graphical modification Wireframe E a j of some Motion tab parameters by displaying a wireframe of the selected clip under the playhead Channels The Canvas may be set to display only the alpha channel Click the Canvas s display pop up menu and choose RGB Image Wireframe Wireframe Show Overlays The default setting which displays Son tena the RGB channels of the clip Show Excess Luma Displays only the alpha channel of the clip RGB Alpha Al
5. 17 Bonus Chapter Troubleshooting Sometimes things go wrong What follows is a simple general list of troubleshooting situations NOTE gt Beyond this list and the Final Cut Pro 7 User Manual there are active Final Cut Pro user groups and online forums to research for solutions Start your search by looking for the Support and Online Communities sections at http www apple com finalcutstudio resources Offline Media An offline media error occurs when Final Cut Pro loses track of the source media file for a clip Outside of the rare file corruption this usually occurs under the following circumstances 1 The source media file has been renamed outside of Final Cut Pro 2 The source media file has been moved via the Finder to another location on the same or a different hard drive 3 The source media file has been deleted Except for scenario three you can use the Reconnect feature to relink a clip to its source media file If the media file was deleted or has become corrupted you may reingest the source media from tape based or tapeless media B 2 Bonus Chapter Troubleshooting Media Offline AVCHD 2009 04 10 Cam1 Clip00s Offline clips in the Browser Offline clips in a sequence Offline clips in the Viewer have red slashes on their icons turn white or Canvas display with a red warning Reconnecting Offline Media Final Cut Pro alerts you when media goes offline with the Offline Files dialog If you ign
6. Audio Playback Single Frames Update the image on the external device only when iChat Theater Preview Show Current the Show Current command Refresh A V Devices is used Show Multiclip Angles Update the list of available devices in the Video Playback Show the Multiclip n Up view on the external device when the and Audio Playback items by multiclip is in the active Viewer or when the multiclip is in the refreshing the connections to active sequence with Playhead Sync set to Open video interfaces Reset Scratch Disk During application launch Final Cut Pro checks for the last used scratch disk s If the scratch disk is not found Final Cut Pro will display the Missing Disks dialog B 16 Bonus Chapter Troubleshooting To preserve the integrity of the data used by Final Cut Pro it is necessary to ensure the existence of the following path s Media Storage Media is missing Exit Final Cut Pro If using external storage connect power up Lets you set a new scratch disk location and mount the volume Then click Check Again Refer to Chapter 3 for more information NOTE gt Final Cut Pro will not launch until this issue is resolved Blank Canvas You may be working on a sequence and then notice that the clip under the playhead is no longer appearing in the Canvas Here is a list of things to check before panicking when the Canvas goes blank Fit to Window You may have inadvertently zoomed the Canvas window With
7. Transfer and set the desired Import Preferences for transcoding before proceeding NOTE P If more than one project is open verify which project is set as the current logging bin The active project is not necessar ily the logging bin Offline Media B 7 2 Control click one of the selected clips and choose the capture option The command is The command is Batch Capture for Capture for selected selected clips in the sequence Clips Browser 3 Inthe Re Import dialog verify the settings then click OK Fg gre Choose All Selected Items or if your selection contains online and offline clips choose All Offline Items in Selection 4 The Log and Transfer window will appear with a missing volume dialog if the volumes containing the original camera footage are not mounted Mount the missing volumes and Mount the missing volumes and then use the Search then use the Add Volumes button for Volumes button to have Final Cut Pro automatically to manually locate the volume or locate the volume If the volume cannot be found you folder archive will be placed into manual mode B 8 Bonus Chapter Troubleshooting After you have established connection to the volumes the Additional Items Found dialog may appear Click Add or Continue Additional Items Found An item outside of your current selection has been found to reference media about to be processed during this operation No additional disk space will be
8. a to create a window containing only that tab Audio and Video Out of Sync When audio and video playback are no longer in sync there may be an issue with the source media file the way you performed the edit or the interface setup between Final Cut Pro and your available outputs Source Media Sync Especially during the capture of long clips you may encounter a clip that references source media that has an irregular number of audio or video samples Before recapturing the source media broken into smaller chunks you should try breaking the clip into smaller clips within your sequence and slipping the clips content to realign the audio and video Sync Flags When audio and video content are ingested as one clip Final Cut Pro links them together Final Cut Pro will track the content within a sequence to ensure that both the video and audio play in sync When an out of sync situation occurs the clip is flagged with a red box indicating the time delta B 14 Bonus Chapter Troubleshooting Control clicking the sync Control clicking the sync Move the video flag in the video track flag in an audio track content to re sync with the audio content Move into Sync Slip into Sync Move Others into Sync Slip Othe ito Sync E ees zZ Move the audio content to re sync with the video content Slip the video content to re sync with the audio content Slip into Sync Move the audio Slip the
9. audio content Slip the audio content to re sync to re sync with the content to re sync with the video video content with the video content content EEE If you used the above source media sync solution you will receive sync flags In that situation and in cases where you have intentionally slipped content to an out of sync position you may select the clip s and choose Modify gt Mark In Sync to stop displaying the flags Audio and Video Using Different Outputs When using any external monitor for audio and or video you should monitor both look and listen at the same output otherwise you may be monitoring a sync issue due to hardware selection when the problem does not exist in your edit Ensure that both the Video Playback and Audio Playback options in the View menu refer to the same device External Video Video Playback None Audio Playback Digital Cinema Desktop Preview Main 7 7 Digital Cinema Desktop Preview iChat Theater Preview Digital Cinema Desktop Preview Full Screen Digital Cinema Desktop Preview Raw V Apple FireWire NTSC 720 x 480 Look at and listen to the same Apple FireWire PAL 720 x 576 F P output device to monitor playback External Video Video Playback Audio Playback v Audio Follows Video iChat Theater Preview Default Built in Output v FireWire DV FireWire DV DV50 External Video Final Cut Pro looks for an external A V device during launch and when choosing an Easy Setup The device cou
10. e File gt Revert Project and click OK to lose the changes made since you last saved the project file Trashing Preferences When Final Cut Pro is no longer responding or exhibiting unexpected behaviors you can reset the application Trashing preferences is just shy of reinstalling the application Trashing Preferences B 19 NOTE gt Trashing the prefs will delete some setup informa tion and any favorites in the Effects tab You will be prompted to select some setup details the next time you launch Final Cut Pro Quit Final Cut Pro Delete the following preferences files Users username Library Preferences com apple FinalCutPro plist Users username Library Preferences Final Cut Pro User Data Final Cut Pro 7 0 Prefs Users username Library Preferences Final Cut Pro User Data Final Cut Pro Obj Cache Users username Library Preferences Final Cut Pro User Data Final Cut Pro Prof Cache NOTE gt The version number of the Prefs file may be different on your system Empty the Trash Launch Final Cut Pro When you trash the preferences of Final Cut Pro you must reset the Easy Setup for your system and the scratch disk These settings can be changed later via the Easy Setup Audio Video Settings and System Settings items of the Final Cut Pro menu Choose the appropriate Nr Easy Setup for your Final Cut Pro system Use this pop up menu to set your scratch disk B 20 Bonus Chapter Troublesho
11. econnect Files dialog click Search to have Final Cut Pro search for any media file with the same name as the underlined offline clip The offline clips that are selected or were The buttons activate depending on previously offline appear in the top half the type of media selected You may The underlined clip is choose to reconnect a the item that will be 7 combination of offline reconnected first Files To Connect TTR T as shown here online or render files The underlined selection advances to the next p x A Skip File Skip Directory Click Locate to manually currently selected 0 co C search for a clip directory Clicking Search Files Located Amount located 0 Amount with conflicts 0 instructs Final Cut Pro Skips over the underlined clip which will remain offline The underlined selection moves to the next clip to search the connected volumes for a media file that matches the offline Clip s original source media filename Lets you speed up the reconnect process by restricting the search to a specific volume and directory Select the checkbox and then specify a location via the pop up menu to the right Utilize this when connected to a large storage network or if your system is dual boot partitioned for Boot Camp NOTE P You will be required to click Locate if Final Cut Pro failed to find a matching source media file on a prior search B 4 Bonus Chapter Troubleshooting If the
12. f Real time Audio Mixing tracks User Preferences Increase the number of audio trac ks that wi p ay bac k in real Levels of Undo 10 actions C Prompt for settings on New Project ti me b efo re req u i ri n g ren d eri n g List Recent Clips 10 entries C Prompt for settings on New Sequence Real time Audio Mixing 8 tracks Sync audio capture to video source if present Leave Audio Playback Qual ity at Low Audio Playback Quality _Low faster Mf Report dropped frames during playback C Limit real time video to 20 MB s Abort ETT PTV on dropped frames This does not affect the export share SE ENON or output to tape functions M Show Tooltips On timecode break Make New Clip NOTE gt Although you can increase the number of tracks in this preference hardware limitations may prevent all audio tracks and effects from playing back in real time Mixdown Another method to avoid the beep is to remove any extra processing required for playback by choosing Sequence gt Render Only gt Mixdown This method creates a render file of the sequence audio for playback However changes made to the audio clips will require a rerender of that section of the sequence to remove the beep B 12 Bonus Chapter Troubleshooting Sequence Effeci Render Selection Render All Render Only Needs Render Rendered Proxy Proxy X P Lift Preview R Ripple Delete CTH Full Close Gap ei t
13. ld be as simple as a DV camera deck or a FireWire based interface If the expected device is not present the External A V dialog appears Reset Scratch Disk B 15 Unable to locate the following external devices AJA loHD 1080i29 97 ProRes 422 HQ 1920 x 1080 AJA loHD Your system configuration may have changed or your deck camera may be disconnected or turned off If you select to ignore future warnings you may reinstate future Please check your connections and click Check Again or click warnings in the A V Devices tab under Continue to set external device selection to None Final Cut Pro gt Audio Video Settings M Do not warn again Click Continue to ignore this Continue warning and proceed to use Final Cut Pro without the device Verify that the device is powered and connected and then click Check Again to retry establishing contact with the device Ei If you launched Final Cut Pro without a device con nected and clicked Continue in the above External A V dialog but now need to ingest from tape choose View gt Refresh A V Devices or simply save your project and restart Final Cut Pro with the device connected and powered on There may be times when you wish to disable the external display temporarily Use the View gt External Video options to enable dis able the external device Disable the external device Enable playback to the External Video Off external device Video Playback v All Frames
14. lips are updated with links to the reconnected media Reingesting of Offline Media With deleted source media files Final Cut Pro lets you create new source media files that will automatically relink to the offline clips Tape Based 1 Select the offline clips to reingest NOTE P If more than one project is open verify which project is set as the current logging bin The active project is not necessar ily the logging bin Control click one of the selected clips and choose the capture option B 6 Bonus Chapter Troubleshooting The command is The command is Batch Capture for Capture for selected selected clips in the sequence clips Browser 3 In the Batch Capture dialog that appears verify the settings then click OK 4 Select a source reel in the Insert Reel dialog then load the respec tive source tape into your deck camera before clicking Continue Final Cut Pro begins recapturing the clips from this source tape 5 If additional source reels are needed Final Cut Pro will return to the Insert Reel dialog where you will repeat step 4 6 If no additional source reels are needed click the Done button that will appear in the Insert Reel dialog 7 Save the active project by pressing Command S The project file and clips are updated with links to the reingested media Tapeless 1 Select the offline clips to reingest Ei If you are retransferring media because of an offline online quality workflow open Log and
15. money and your reputation are on the line updating anything on your system when a deadline is quickly approaching is just asking for a visit from a guy named Murphy If it ain t broke don t fix it
16. ng convention The majority of sequence settings in Final Cut Pro are expecting 48 kHz 16 bit audio Back in Export Queue click the Export button When the export has completed the Status column will change to Done in the Export Queue window ET If you are batch exporting many files you may wish to close the Export Queue window and use File gt Import gt Folder rather than continuing with steps 7 10 Again press Command A to select all of the Export Queue items Click the View Exported button All of the exported clips will open into separate Viewer windows Use the drag hand of each file to add the audio file s to the active project in the Browser Release the pointer when Stereo a1a2 Viere you see the active Eo Bi project highlight 1 __ LOE te i BE O v Beeping Audio B 11 10 Close the extra Viewer and Export Queue windows then press Command S to save the active project Exceeding Audio Preferences By default Final Cut Pro reserves enough processing power to play back eight audio tracks in real time If your sequence contains more than eight tracks or contains effects such as transitions or filters that require additional processing you will hear a beeping sound during playback Here are two solutions to avoid the beep Real Time Audio Mixing One method is to change the processing ceiling for audio In Final Cut Pro gt User Preferences select the General tab Increase the number o
17. ore this dialog the clips will remain offline until you reconnect them to their source media files 1 If you see the Offline Files warning dialog click Reconnect and proceed to step 3 Otherwise to manually start the process pro ceed to step 2 Some files went offline Some of the media your project references have either changed moved or gone away You can either reconnect these files or continue with them being offline Forget Files Media Files 2 Offline _ Render Files 0 Offline Opens the Reconnect Files dialog 5 Clicking Continue closes this warning dialog The currently offline clips remain offline and this dialog will appear again Select the appropriate checkbox in the when opening the project Forget Files section and save the project to stop future offline warnings about the current offline clips when opening the project 2 Select the offline clips to reconnect then Control click or right click one of the selected clips and choose Reconnect Media GIT You can also use the Reconnect Media command with selected sequence clips Offline Media B 3 Open in Viewer Open in New Viewer Open in Editor Reveal in Finder Batch Capture Reconnect Media Media Manager NOTE gt Reconnecting media works best with master and affili ate clips as the multiple uses of the same clip will be relinked Independent clips require one by one attention during the reconnect process 3 Inthe R
18. oting Last Resort There are many components to the software of a Final Cut Pro system not to mention additional third party hardware software components that you may add to your system When trouble arises check out the support articles and forums at http www apple com support finalcutpro In your research you may find that reinstalling only the Final Cut Studio applications and associated updates may restore performance or clear up some errors And when it comes to a system that is operating correctly there are some generally accepted principles that we ll review next Never update any part of your computer s software without a backup restore workflow in place Whether you are using Final Cut Pro in a video post production business or in your home for editing videos of your family updating installing software is an action with some associated risk Always back up your projects and any unrecoverable media before updating system software any component of Final Cut Studio or third party drivers Care is taken at many levels by all manufacturers to provide a trouble free update experience however not every situation can be fully tested before delivery Exercise caution before updating or installing software Be prepared to reinstall at least your Final Cut Studio software if not your computer s entire hard drive contents if incompatibilities arise And with that Never update your software while working on a deadline When
19. pha RGB Displays the alpha channel overlaid Black on the RGB channels White nate These options control the background color displayed in the Viewer or Canvas window when there is no clip or when a clip is modified such that it does not occupy the entire frame B 18 Bonus Chapter Troubleshooting Restoring from Autosave By default Final Cut Pro saves a backup copy of your project every 30 minutes The Autosave keeps 40 copies of the last 25 projects on a first in first out basis If Final Cut Pro unexpectedly quits and you have not recently saved your project either by using the File gt Save command or by pressing Command S Autosave can help you recover your work 1 Open the project you wish to recover from the Autosave Vault 2 Choose File gt Restore Project 3 Choose the version you wish to recover and click Restore Restore Project Marble fcp From Today 5 00 PM Today 4 30 PM Today 4 00 PM Today 3 30 PM Today 3 30 PM Today 2 22 PM 4 Press Command S to update your project file to this version EL Ifyou immediately realize that this is the incorrect ver sion do not press Command S Close the project without sav ing then start over from step 1 Reverting a Project You can regress a project to the last time you pressed Command S by using the Revert Project command This is handy when you have been working on a project and realize you don t like the direction in which you ve been going Choos
20. required if you add this item to your selection If you select Continue this item will not be added to your selection and it might be taken offline Continue DC Stops the retransfer process Adds any additional clips that Ignores the additional clips and reference the same media files to continues the process affecting only the selection the selected items The Log and Transfer window automatically begins the reingest process Close the Log and Transfer window after the transfer completes Save the active project by pressing Command S The project file and clips are updated with links to the reingested media Beeping Audio Beyond hardware limitations such as a slow hard drive or a limited amount of RAM there are a few reasons for hearing a beeping sound while playing back sequence audio gt Having audio clips with mismatched sample rates or incompat ible codecs Exceeding the number of real time audio tracks set in User Preferences What follows is a list of solutions that individually or in combination may stop the beep Beeping Audio B 9 Mismatched Sample Rates or Incompatible Codecs of Audio Clips Final Cut Pro s Easy Setups expect audio clips to have a sample rate of 48 kHz and be encoded as AIFF WAV or BWF Broadcast Wave Format Although you can preview practically any QuickTime media file in the Viewer all audio files should match the sequence s settings to ensure real time playback You
21. search was successful the missing source file will appear highlighted in the Reconnect dialog Verify that the correct file was found and then click Choose If the file was not found or if you clicked Locate to perform a manual search use the Reconnect dialog to locate the file before clicking Choose The result of the search is highlighted if the automatic search was successful otherwise manually navigate to and select the source media file lt gt ee D Marble Valley 36 gt SHARED gt PLACES gt SEARCH FOR gt MEDIA Name Marble Valley 35 Kind QuickTime movie Size 18 MB on disk Created 9 21 09 9 06 PM Modified 9 21 09 9 06 PM Last opened 9 21 09 9 06 PM v i i 720 x 480 af File Name Marble Valley 35 mov is offline Show Video Files M Matched Name and Reel Only Search Next Volume V Reconnect All Files in Relative Path Cane C Leave selected to automatically reconnect as many offline clips in this search as possible Preview the clip by clicking the Play button Deselect if the source media file has been renamed E gt Ifyou begin ingesting before saving your project your ingesting media will be stored in an Untitled Project folder on your scratch disk as shown in the screen shot above If you then name your project and ingest more media these files will be stored in a different folder To keep your media together remember to name and save your
Download Pdf Manuals
Related Search