Home

CooVox Series User Manual

Contents

1. Click Skype connect AUP FOU ABOU Teo SS IP PR SP LB Phi Fa Subscriptions 2 P O members ae Some of your SIP Profiles have been suspended because your Skype Manag Group video calling has insufficient credit available to pay for the channel subscription Buy more 0 members credit and the profiles will be reactivated Voicemail 0 members Online Numbers 0 members Your SIP Profiles Call forwarding Set up a SIP Profile O members Skype Connect kyp amp 3 profiles De Click Set up a SIP Profile Create a SIP profile O Choose name Creating a SIP profile is as easy as three steps Simply choose a name for your profile purchase a channel subscription and gel your authentication details Choose a profile name aaa For example New York office You can edit this name later Cancel 76 Copyright OZYCOO All rights reserved V1 0 Create a SIP account and each account has a channel you need pay 5 for each channel as monthly rent Then input the registration profile in the VoIP trunk of U50 and distribute the money to Outgoing calls Profile settings a Se q aaa Profile name aaa Profile settings Calling channels Buy a channel subscription to activate this profile Authentication details Outgoing calls Set up outgoing calls Reports To make outgoing calls from this SIP Profile you need to add Sk You can also set up Auto recharge so you never run out of credi Back to SIP Profile list ca
2. Call Forward Follow Me Start Date Apr_V End Date Apr_V Filter Settings List of Recording Files Send Fax Caller ID Destination ID Date Options 2 6 3 Call Forward This feature allows calls to an extension to be automatically forwarded to a specific internal extensions or external phone number To configure this setting please see below Click Call Forward Forward Settings Always Busy No Answer Save Cancel Reference Item Explanation All incoming calls will be forwarded Status Busy Forward when extension is busy No Answer Forward when no answer from extension 2 6 3 Voicemail Calls that are not answered have the option to be sent to a voicemail account so the caller can leave a recorded message Optionally these recorded messages may be sent to a user s email account Click Basic gt Extension gt Edit the extension you want to configure 30 Copyright OZYCOO All rights reserved V1 0 Edit x General SIP IAX2 C Name a00 Extension S00 Password 123456 Outbound CID Dial Plan DialPlani w Analog Phone None w Voicemail A Voicemail VM Password 1234 Delete VMail Email Fax Voicemail Other Options Web Manager Y Agent ss Call Waiting Allow Being Spied Pickup Group Mobility Extension Mobility Extension Number VoIP Settings NAT 3 Transport UDP w SRTP L DTMF Mode Permit IP Video Options Video Call JH 261
3. 2 6 1 Follow me Settings This feature allows a call to an extension to be automatically forward to one or more internal extensions or external phone numbers To allow the user to configure these settings first the user must be allowed access to the User Web Portal To do this select the Web Manager box under Other Options Click Basic gt Extension gt Edit the extension you want to configure Edit x General SIP IAX2 E Name a00 Extension Password 123456 Outbound CID Dial Plan DialPlani Analog Phone None w Voicemail Voicemail VM Password 1234 Delete VMail Email Fax Voicemail Other Options Web Manager Sa Agent Call Waiting Allow Being Spied Pickup Group Mobility Extension Mobility Extension Number VoIP Settings NAT ws Transp ort UDP w SRTP DTMF Mode RFC2833 W Permit IF Video Options Video Call Ll 0 261 L H 263 JH 263 L H 264 Audio Codecs Wlalaw Mlulaw O G 722 G 729 16 726 O csm Speex Save Cancel Check Web Manager and Save Then login the Extension Web Panel 2 6 2 Call Recording This feature allows users to access calls they have recorded To configure this setting please see the diagram below 29 Copyright OZYCOO All rights reserved V1 0 yd ao WE FOCUS WE DELIVER Call Recording Move the mouse over a field to see tooltips Record List Voicemail List Call Recording One Touch Recording
4. Activate Practical Case To Send a fax to telephone number 85337096 In DialPlan 1 there is prefix 9 before the telephone number you need input the Access Code 985337096 and make this the subject when sending Email Then the fax will be sent by Email as attachment If you need dial the extension when sending fax e g fax number 85337096 ext 800 you need use the Access Code 985337096 800 as subject 3 5 Music Settings Management of Music on Hold Music on Ringback Music on Queue Music Settings Music Settings Music Management Music On Hold Reference Music On Ringback Reference Music On Queue Reference Save Cancel Select the different music file for different Music Music Management 43 Copyright ZYCOO All rights reserved V1 0 Music Settings Music Management Music Management Select Music Directory Load Files Delete Upload Music File Select Music Directo ry Music 1 Note The sound file must be wav 16bit 8000Hz Single gsm ulaw or alaw The size is limited in 15MB Please choose file to upload AE Upload Item Explanation Select Music Directory Select which Music Directory you wish to load File Display music name under the music file you can delete it Select Music Directory Select the file where you want to save your uploaded music Please choose file to upload Select the music you want to upload Note music file must be WAV 16bit 8000Hz
5. LIC 2g URS CooVox Series IP Phone System User Manual Admin Table of Contents CHAPTER 1 BRIEF INTRODUG HON oia 1 1 1 Brief Introduction Of COOVOX SerieS o oo oom anna 1 t2 Main AUIS asian 2 Tl ea AAA an NN an ana 3 1 4 FiardWaresIntera en ENI EN NK ban 4 A A rg E E O 4 142 COOVO UD A AA AA 5 LA ECO VOX VLOU ia 7 LAS Mode Comparison Talar 8 1 4 6 Environmental REQUIFEMENKS cccccsseecsecessecuseceusecurceeueceseeauseearsecursesuesessearseearsesanes 9 1 47 PaeKing LUST A Dita ae aan 9 CHAPTER 2 GETTING STARTED en bel NENEK UN BBB 10 2 Ae Before Contigua ida 10 2 2 Berore Making a Gali sena aa na aa 10 ZALLA OA anna 10 2 2 2 BASIE COMMMGUPAUON ar 12 275 MME Based RUGS alias 15 25 gt DUO CAN Si sheen PU PPP rn A vosuaueceneanuaeveeu 16 LIMUSA AA A A AA 16 2152 UO OUNG ROUTES Nun 18 24 TADO Na a 20 24 INDOUNd ROUES eta 20 LL IR da 22 LAS IVR POMO DSi 24 PA ING POU DS alta 25 25 LAG KAS Uses re aia se es da aa da 26 ZA O CAMPUS 27 A O 27 2 Ca AKN an ana 27 2 52 Cal Man terrano ala 28 2 6 User Extension Settings 2 6 1 Follow me Settings oooo Wo oo oom 29 2 02 Gall RECON 29 2 RO on 30 A an eee ead asn 30 24 Call Genten Call QUEUE italiana 32 2 A A A A O E 32 Zo Comterence Baden 35 HAPTER 3 ADVANGED ee ee 38 Sul OPO aa an BA s 38 3 2 VOICE MA dci de 40 IO MIP O an An 41 SO A o 42 3 MUSIC SENGS ida 43 DODI Nar ae ieigate ese ears wsd sta alsa sete alpaca E 44 SOMO MC cca eet
6. System 1 2 3 4 1 2 3 4 EXA ENS MERO FXO GSM GSM GSM GSM Device Info Model No CooVox U50 A8 System Version 4 0 Current Time 04 07 13 16 22 Run Time 2 00 2 Network WAN IP and MAC will be displayed 3 Storage Total storage and used storage will be displayed 4 Channels Channel information will be displayed based on the modules installed 5 Device Info Model No And system version will be displayed 11 Copyright OZYCOO All rights reserved V1 0 Commonly Used Buttons On the home page besides system info there are other function buttons as below 1 Logout Logout the Web panel 2 Activate Changes Activate the changes for your current configuration System Menu System Menu includes the following sub menu 1 Home Display device information 2 Operator Extension Trunk Channel Status 3 Basic Basic configuration on extension trunks etc 4 Inbound Control Configuration of Inbound Route IVR and Black List etc 5 Advanced Configuration of extension s default information Conference Call Call Transfer Function Key etc 6 Network Settings Configuration of Routing Network VPN DHCP and other related network parameters de Security Configuration of Firewall SSH FTP 8 Report Record List Call Logs and System Logs 9 System Time Settings Management Back Up and Upgrade etc 2 2 2 Basic Configuration Extension Configuration CooVox Supports SIP IAX2 and analog extensions as well as the abi
7. the SMTP settings need to be configured Click Advance gt SMTP Settings 41 Copyright ZYCOO All rights reserved V1 0 SMTP Settings SMTP Settings SMTP Server Port 25 SSL TLS Y Enable SMTP Authentication Username Password Send Test Save Cancel Reference Item Explanation SMTP Server You must set SMTP Server address or domain connected to the CooVox IP PBX which is used for sending the voice message to Email Port number for SMTP server Default is 25 and it will be changed to 465 when you enable SSL TLS SSL TSL Enable SSL TLS Enable SMTP Authentication If your SMTP server needs authentication please enable this option and configure the following Click Send Test after configuration the following diagram will be displayed to ask you to input the Email for receiving Email Address Send Cancel Specify the email address and click Send to send the test email Verify that email was successfully sent or not If no email was received please modify the SMTP settings and retry 3 4 Email to Fax Users can send fax by Email Please configure as below Click Advanced gt Email to Fax 42 Copyright OZYCOO All rights reserved V1 0 Email to Fax Enable Username Password IMAP Server SSL TLS Access Code Dial Plan Save Cancel Check Enable input username password and IMAP Server server format imap XX com select the DialPlan then Save and
8. 1 Power Interface DC 12V 2A 1 Ethernet Interface 10 100Mbps 1 Console Interface 1 USB Interface SLOT 1 for Analog GSM E1 T1 BRI Module Card SLOT 2 for Analog GSM Module Card Only 5 A A AN U50 LEDs Indication Indication Function SYS System Status ETH Data Status USB U disk or UMTS 3G Status Status 1 4 SLOT1 SLOT 1 Status 1 4 SLOT2 SLOT 2 Status FXO GSM L L L SM Green Blink Off Blink Off Blink Off Off Green Off Green f 9 Green Green Off A Green Blink Off Blink Off Blink Off Explaination Power On Power Off System Works System Fails Data Transport No Data Transport Module not running Module Works Module Loading Success Channel Ringing Module Loading Failure Module Loading Success Channel Ringing Module Loading Failure Module Loading Success Channel Ringing Module Loading Failure Module Loading Success Module Loading Failure CPE signal NET signal No signal SS7 signal MFCR2 signal No signal Disconnected Alarm Connected No Alarm TE Mode NT Mode Module Loading Failure Module Loading Success Channel Ringing Module Loading Failure Module Loading Success Channel Ringing Module Loading Failure Module Loading Success Channel Ringing Module Loading Failure Copyright OZYCOO All rights reserved V1 0 1 4 3 CooVox U100 oND 11 12 13 14 CooVox U100 Front Panel CooV
9. 2 3 Outbound Call 2 3 1 Trunks If you want to set up outbound route connected to PSTN Public Switch Telephone Network or VoIP provider please configure on this page Basic gt Trunks ID WE FOCUS WE DELIVER ar VoIP Trunks Move the mouse over a field Da to see tooltips Operator VoIP Trunks FXO GSM Trunks Extensions List of Trunks New VoIP Trunk Trunks Provider Name Type Hostname IP Username Options Outbound Routes Inbound Control No VoIP Trunk defined Advanced Please click on New VoIP Trunk button ss to add a Trunk Network Settings Security Report System CooVox supports two kinds of trunks for your choice VoIP or SIP Trunk and FXO GSM PRI BRI Trunk 16 Copyright OZYCOO All rights reserved V1 0 How to add each trunk VoIP Trunks Click VoIP Trunk gt New VoIP Trunk New VoIP Trunk x Description Protocol SIP Host 5060 Maximum Channels 0 Prefix Caller ID T Without Authentication Username Authuser Password W Advanced Options Domain Insecure port invite From User Qualify sec M 2 DID Number Transport UDP DTMF Mode RFC2833 NAT FP SRTP l Auto Fax Detection l Context Defaut Language Default Audio Codecs l alaw Fo ulaw G 722 6 729 T G 726 GSM Speex Video Codes T H 261 4 263 H 2634 H 264 Save Cancel VoIP Trunks Reference ltem Explanation Description of SIP trunk Select protocol for outbound
10. 801 SIP 801 802 SIP 802 803 SIP 803 804 SIP 804 805 SIP 805 806 SIP 806 807 SIP 807 Paging Group Members Device List Duplex F Save Cancel Reference Item Explanation Paging Extension Define an extension for this Paging Group Description Define a name for this Paging Group Paging Group Members Selected devices in this Paging Group Device List Select device s here to Paging Group Paging is typically one way for announcements only Checking this will make the paging Duplex duplex allowing all phones in the paging group to be able to talk and be heard by all This makes it look like an instant conference 3 9 PIN Sets This feature allows an administrator to specify a list of PIN codes in a PIN Set An Outbound Route can be specified that a valid PIN code from a selected PIN Set must be used in order to have access to a give Outbound route e g for long distance or international calling Please configure as below Click Advanced gt PIN Sets gt New PIN Set 47 Copyright OZYCOO All rights reserved V1 0 New PIN Set X PIN Set Name PIN List Save Cancel 1 PIN Set Name Define the name for this PIN Set 2 PIN List Define PIN codes in this list 3 10 Call Recording This feature allows an administrator to enable Call Recording to record incoming and or outgoing calls related to the specified extension Please configure as below Click Advanced gt C
11. Be et Sa re A7 y pi le 3b cS C2 5d 99 DO Sa 6d fb TE 99 Bb 41 IP Address 168 168 1 168 168 168 168 168 168 192 192 192 192 192 192 192 192 L k H pl pl pl j 101 102 103 104 105 106 107 108 Host Name iPhone hnteki 1Phone DPVYE1JOWCAACTI LBSALACHCTIC HEWang MW150R Expires in expired expired expired expired expired 22 10 25 1 days 00 00 00 00 00 57 This page is used to display DHCP Client address and related information When DHCP Server distributes address the Clients MAC address is associated with the IP address and then the device will get the same IP address every time Click Network Settings gt DHCP Server gt Static MAC gt New Static MAC MAC Address IP Address Save New Static MAC Cancel 59 Y Copyright OZYCOO All rights reserved V1 0 4 6 DDNS Settings After setting DDNS Dynamic Domain Network Server CooVox IP PBX settings will be visited remotely Click Network Settings gt DDNS Settings DDNS Settings Enable DDNS Server dyndns org v Username Password Domain Save Cancel Status Disabled CooVox supports DDNS provided by Dyndns org No ip com zoneedit com 4 7 SNMPv2 Settings SNMP Simple Network Management Protocol Used for remote management Click Network Settings 1 gt SNMPv2 Settings 1 SNMPv2 Settings Read Only Enable D RO Community
12. JH 263 JH 263 LJH 264 Audio Codecs Wlalaw Wlulaw 16 722 W 6 729 16 726 gsm L Speex Save Cancel Please enable Voicemail before configuration and configure VM Password and Email If incoming calls are not answered when the default ring time is over the system will play please leave your message and press the key Then voicemail will be sent to the specified mailbox by email To Leave a Message When No answer hg 0 When No answer leaving message Press when finish pls leave your message leaving message 31 Copyright OZYCOO All rights reserved V1 0 To Listen to the message using the users desk phone When there is voicemail in extension gt Enter extension number and password gt amp gt ES Enter Voicemail Enter extension number and password listen to the message hang up box Number 60 of voicemail box for this extension A Notice 2 7 Call Center Call Queues 2 7 1 Create Agent To allow a user to be considered an agent in a Call Center queue please check the Agent option for that specific user extension Click Basic gt Extension gt Edit the extension you want to configure Step1 Check Agent and Save 32 Copyright OZYCOO All rights reserved V1 0 Edit x General o o SIP TAX2 L Name 600 Extension 200 Password 123456 Outbound CID Dial Plan Analog Phone Voicemail o Voicemail VM Password 1234 Delete VMail Ema
13. 2A Copyright OZYCOO All rights reserved V1 0 1 4 6 Environmental Requirements 1 Working Tempreture 0 C 40 C 2 Storage Tempreture 30 C 65 C 3 Humidity 0 95 No Dew 1 4 7 Packing List 1 CooVox Host 1 set 2 Power Supply 1 piece 3 Ethernet Cable 1 piece 4 Quick Installation Guide 1 piece 5 Warranty Card 1 piece Notice 1 ZYCOO Module cards will only function in CooVox IP PBX from ZYCOO 2 Module cards for CooVox U50 U100 will be packed separately but contained in the same package Copyright OZYCOO All rights reserved V1 0 Chapter 2 Getting Started Take CooVox U50 as example for the guide 2 1 Before Configuration What kind of IP Phones can be used with this device Te FXS Interface Analog Phone or fax machine 2 SIP Extension CooFone Series and ZP Series IP Phones provided by ZYCOO D30 D30P D60 ZP302 ZP502 ZP502P Any standard SIP Phone based on SIP IAX2 protocol eg CISCO Grandstream Yealink Polycom Siemens Snom etc 2 2 Before Making a Call 2 2 1 Login IP PBX Getting IP Address There are three ways to set the IP address Static DHCP PPPoE Default IP 192 168 1 100 9999 Notice you have to add port number 9999 after this IP address Defaults and Function Key 1 Web Panel User name admin 2 Web Panel Password admin 3 60 Enter Voicemail Box 4 900 901 902 Default three conference room numbers 5 Blind Transfer 6 2 Attended Transfer 7 Discon
14. Check call logs by caller ID or callee ID Click Report gt Call Logs 63 Copyright OZYCOO All rights reserved V1 0 Call Logs Start Date Apr 23 2013 Field Caller ID Y Filter End Date Apr MI 23 M2013 Mm Download Delete Call Start Caller ID Destination ID Account Code Duration sec Disposition A Notice 6 3 System Logs Click Report gt System Logs you can download delete the system logs System Logs Enable System Log Enable PBX Log ES Enable PBX Debug Log Enable Access Log Save Cancel List of Logs Download Selected Delete Selected Name Type Options L 1 login201303 log Login Log Delete Download 2 login201304 log Login Log Delete Download 3 pbx20130311 log PBX Log Delete Download 4 pbx20130313 log PBX Log Delete Download a 5 pbx20130315 l0g PBX Log Delete Download 6 pbx20130319 l0g PBX Log Delete Download 7 pbx20130320 lo0g PBX Log Delete Download 64 Copyright OZYCOO All rights reserved V1 0 Chapter7 System 7 1 Time Settings Time settings for CooVox system The system supports either NTP or Manual Time Set NTP Time Settings NTP Manual Time Set NTP Server pool ntp org Time Zone Reference Explanation NTP Server Define the NTP Server You can input the IP address or domain of this server whether it s local or remote Default server is pool ntp org Be aware that the CooVox IP P
15. Routing Table Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use Iface 0 0 0 0 192 168 1 1 0 0 0 0 UG 0 O 0 eth 192 168 1 0 0 0 0 0 2959 2595 2595 0 Uu 0 0 0 eth 4 3 VPN Server CooVox IP PBX supports three kinds of VPN servers L2TP PPTP OpenVPN Click Network Settings gt VPN Server VPN Serwer VPN Users Management VPN Server L2TP PPTP OpenVPN Enable we Remote IP 192 168 11 1 12 Local IP 192 168 11 90 Primary DNS 61 139 2 69 Alternate DNS 8 8 8 8 Timeout sec 120 Authentication Method chap pap M mschap M mschap v2 Enable mppe12s8 e Debug IN Save Cancel Reference Item Explanation VPN Server Mode Three kinds of VPN servers L2TP PPTP OpenVPN supported Only one mode can be enabled simultaneously Enable Disable VPN Server When the mode is L2TP or PPTP VPN server click Network Settings gt VPN Server gt VPN Users Management 57 Copyright OZYCOO All rights reserved V1 0 VPN Server VPN Users Management List of VPN Users New VPN User Username Availability Options 1 testi yes Edit Delete This page is used for management of VPN username and password When the mode is OpenVPN server click Network Settings 1 gt VPN Server gt OpenVPN Certificate Download VPN Server OpenVPN Certificate Download List of OpenVPN Certificate New Certificate Delete Selected Certificate Name Options 1 Cllenti tar Download Delete
16. Single GSM ulaw or alaw and less than 15MB 3 6 DISA This feature allows an authorized user to call into the PBX and then place an outbound call using another trunk For example an employee working out of the office who needs to make an international call using trunks connected to the PBX By calling the DISA number after PIN authentication the caller hears dial tone and can dial the call Please configure as below Click Advance gt DISA New DISA 44 Copyright OZYCOO All rights reserved V1 0 New DISA X Name PIN Set Xiwithout PIN IC Record in CDR Response Timeout sec Digit Timeout sec 3 Extension for this DISAf Optional Allow Outbound Route Select DialPlan Save Cancel Reference Item Explanation PIN Set User will be prompted to input this number when PIN Authentication is needed Response Timeout sec The maximum time for waiting before hanging up if the dialed number is incomplete or invalid Default is 10 seconds Digit Timeout sec The maximum interval time between digits when typing extension number Default is 5 seconds Extension for this DISA Optional If you want to access DISA by dialing an extension you can define an extension number for this DISA Select DialPlan Select the DialPlan for this DISA 3 7 Follow Me This feature allows callers to automatically be forwarded to one or more internal extensions and or one or more external phone numbers when the cal
17. Storage Log Data Storage Log Refresh Clear Click Refresh to refresh data storage log Click clear to clear data storage log 66 Copyright OZYCOO All rights reserved V1 0 7 3 Management Management is used for modify password of CooVox system and the settings of system voice Click System gt Management Management Change Password Password New Password Retype New Password Apply Set Language Set Voice Language hd Save 7 4 Backup Click System gt Backup Backup Upload Backup File List of Backups Take a Backup Name Date Options 1 backup_2013jan09_135847 Jan 09 2013 Restore Delete 2 backup_2013jan09_135854 Jan 09 2013 Restore Delete 3 backup_2013mari3_155906 Mar 13 2013 Restore Delete 4 backup 2013mar28 17 4911 Mar 28 2013 Restore Delete 5 backup 2015mar28 17 4938 Mar 28 2013 Restore Delete Reference Item Explanation Take a Backup Take a backup of the current system configuration Restore Restore system to the specified backup configuration Delete Delete specified backup file kA Click the download button EJ to download the specified backup file and manage locally 67 Copyright OZYCOO All rights reserved V1 0 Click Upload Backup File to upload the backup file here Upload Backup File Backup Upload Backup File Upload Backup Hile Note Don t change the backup file name eS Please choose file to upload pi Upload Click browse to selec
18. This page is used for management of OpenVPN certificate file 4 4 VPN Client CooVox IP PBX supports four kinds of VPN Clients L2TP PPTP OpenVPN N2N Click Network Settings 1 gt VPN Client VPN Client L2TP 6 PPTP OpenVPN N2N Enable e Enable 40 128 bit encryption for MPPE Server Address 192 168 100 100 Username admin Password Save Cancel Status pptp client Connect pppl lt gt dev pts 2 pptp client sh can t execute sbin ip No such file or directory pptp client sh can t execute sbin ip No such file or directory Reference Item Explanation VPN Client Four kinds of VPN Clients supported L2TP PPTP OpenVPN N2N Only one mode can be enabled simultaneously Enable Disable VPN Client 58 4 5 DHCP Server Copyright OZYCOO All rights reserved V1 0 Click Network Settings gt DHCP Server DHCP Server Settings DHCP Server Enable Start IP End IP Subnet Mask Gateway Primary DNS Lease Time min DHCP Client List TFTP Server Save 192 168 1 101 192 168 1 200 255 255 255 0 192 168 1 1 61 139 22 69 1440 Cancel Static MAC Click Network Settings gt DHCP Server gt DHCP Client List DHCP Client List DHCP Server DHCP Client List static MAC Mac Address 6c DO Oc 20 08 78 66 Dc Je 03 14 cS red 124 tas 12 6d 58 EXE d0 b9 00 c4 2c e0 45 47 85 ey
19. directly to this destination user extension queue conference bridge or IVR 2 4 2 IVR IVR Interactive Voice Response or Automated Attendant will allow callers to select from a specific set of options by pressing the selected digit on their telephone dial pad Click Inbound Control gt IVR 22 Copyright OZYCOO All rights reserved V1 0 y da HOD WE FOCUS WE DELIVER IVR Move the mouse over a field Home o to see tooltips Operator List of IVRs New IVR Basic Extension Name Dial other Extensions Options A AAA o al 1 610 working time Yes Delete Inbound Routes 2 611 closed time No Edit Delete gt IVR IVR Prompts Call Queues Ring Groups Black List Time Based Rules Advanced Network Settings Security Report System Click New IVR to create a new IVR New IVR x IVR Settings Name Extension 612 Welcome Message Please Select Custom Prompts Repeat Loops L Dial other Extensions Keypress Events 2 3 4 5 6 i i BEN 9 Disabled Disabled Disabled Save Cancel Item Explanation Enter a descriptive name for the IVR Extension Enter a unique extension or IVR number This number is used to access the IVR from an internal extension Please Select Select the IVR prompt that will provide the caller with instructions on what options are available To configure the prompt in this page IVR Prompt Repeat
20. rule save and activate Step4 Create dialrule on CooVox U50 B add the created dialrule to the dialplan as the same way of Step 3 Step 5 Activate the current configuration and test 1 Register IP Phone to U50 A as extension 601 2 Register another IP Phone to U50 B as extension 801 3 Make a call from 801 to 601 601 rings and the call is connected 4 Make a call from 601 to 801 801 rings and the call is connected 8 3 How to connect two sets CooVox IP PBXs in different network E g two sets CooVox U50 in the internet Normally the two sets CooVox U50 are located in different place but they are in the internet and have public IP address 72 Copyright OZYCOO All rights reserved V1 0 LAX TRUNK bs naa ei ba U50 A U50 B8 IP 192 168 1 100 IP 192 168 1 200 Extension 601 Extension 801 IP 192 168 1 61 IP 192 168 1 81 Note Enable NAT on Router For external line configuration you must use public IP address Take the following instructions as example Register U50 B IP to a trunk of U50 A with authentication Configuration Rule IP Phone registers on U5O A as extension 601 Another IP Phone registers on U50 B as extension 801 U50 A IP 192 168 1 100 U50 B IP 192 168 1 200 Extension format of U50 A 6XX Extension format of U50 B 8XX Create an extension 888 with password 123456 on U50 B All extensions on U50 A can call extensions on U50 B with format 8XX et eS ee eS YS All ext
21. the correct outbound rule A Notice 8 4 How to resolve the problem one way audio problems If U50 is behind router to resolve the problem please set up IP address as below Click Advanced gt Option gt Global SIP Settings NAT Support External IP External Host External Refresh sec Local Network Address 1 External IP External IP or domain to replace the device IP 2 External Host External domain to replace the device IP 3 External Refresh sec Refresh time default is 10 seconds 4 Local Network Address IP address and subnet mask needed to be converted E g 192 168 1 100 255 255 255 0 8 5 How to use Skype on CooVox U50 8 5 1 Visit the top up page Visit the top up page http skype tom com products en skypeout html Select subscription payment method and enter the Skype account to top up credit A Notice 8 5 2 Manage Skype account After login you will find Skype Manager and click it 75 Copyright OZYCOO All rights reserved V1 0 Settings and extras Payment settings Stored payment details and Auto recharge settings View details La Currency Your currency is setto EUR Euros Change O Skype Manager You are the administrator of 2 YCOO Skype Manager Member page E Redeem voucher Redeem your voucher or prepaid card Redeem 8 5 3 Create a SIP file Click Features manager YCOO Account details zycoo com AN Dashboard as ep Features al 0 30 Reports Your account
22. the dialed number automatically when this trunk is in use Advanced Options Advanced Options for this trunk e g Call Method Busy Detection etc Select one or more of the available channels to be used for this trunk group Note each channel can only be included in one trunk group If no channels appear then all available channels are already defined BRI PRI Trunk Please set up BRI PRI trunk similarly to the FXO GSM trunk settings above 2 3 2 Outbound Routes Outbound Routes are used to define which trunk groups are used by a specific extension when placing outbound calls If you don t allow an extension user to place external calls please ignore this part Please configure on this page Basic gt Outbound Routes 18 Copyright OZYCOO All rights reserved V1 0 y da OD WE FOCUS WE DELIVER DialPlans Move the mouse over a field Home to see tooltips Operator DialPlans DialRules Extensions List of DialPlans New Dial Plan Trunks Default DialPlan Name Rules Options APA AA Default Spy Conferences Ringgroups Outbound Routes 1 DialPlani Ivr Queues Paging intercom Directory Edit Delete Disa Inbound Control Advanced Network Settings Security Report System You can configure the basic match pattern of outbound routes and create different dial plan on this page Create as many different dial plans as you need to determine how you need extensions to be allowed to make calls For e
23. BX needs to be able to connect to an NTP server to properly function Time Zone Select your time zone so that the system will set time based on the time zone Manual Time Set Time Settings C NTP Manual Time Set Year YYYY eg 2010 Month MM eg 05 Day DD eg 08 Hour HH eg 09 Minute MM eg 30 Synchronize with current PC time Sync After entering Year Month Day Hour Minute then save and activate Or you can click Sync to synchronize with current PC time 65 Copyright OZYCOO All rights reserved V1 0 7 2 Data Storage When you need mass storage of recording files voicemails call logs etc you can upload these files to FTP server through FTP Data Storage based on the specified time frequency Click System gt Data Storage Data Storage Data Storage Log FIP Data Storage Enable Server Address 192 168 1 9 Username a Password Directory Automatically upload frequency day M Time of automatically upload W m Forcibly upload when the flash storage is over Save Cancel Status Disabled Reference Item Explanation Automatically upload frequency Define frequency by days to upload the data day Time of automatically upload Define the time to upload the data Forcibly upload when the flash Forcibly upload data when flash storage is over the percentage value storage is over Check from Data Storage Log Data Storage Data
24. Edit Delete 49 Copyright OZYCOO All rights reserved V1 0 Check Enable and Save to make this function activate Click New Smart DID Rule to display the following diagram New Smart DID Rule x Pattern Strip digits before dialing Prepend before dialing Save Cancel Input the pattern and define how many digits need to be stripped or prepend then click kk Save Activate 3 13 Callback This feature allows an external caller to place an inbound call to the CooVpx IP PBX The inbound call will be disconnected and subsequently the PBX will place an outbound call back to this number and forwarded to defined destination after the call is connected Please configure as below Click Advanced gt Callback Callback Number Settings Enable Strip digits before dialing Prepend before dialing DialPlan Save Cancel List of Callback Number New Callback Number Callback Number Destination Options No Callback Number defined Enable this function select DialPlan and define the callback rule strip digits or prepend prefix Click New Callback Number to add callback number 50 Copyright OZYCOO All rights reserved V1 0 New Callback Number Callback Number Destination Goto Extension 800 800 Save Cancel Input callback number and define the destination 3 14 Phone Book x When incoming call Caller ID matches the number in the phone book the name o
25. Loops Loop times to repeat playing the IVR prompt if the caller does not select an option Dial Other Extension Allow user to dial other extensions besides of the listed options Keypress Event Select the available options beside the designated digit 23 Copyright OZYCOO All rights reserved V1 0 2 4 3 IVR Prompts IVR prompts can be recorded by using any extension registered to the PBX or they can be uploaded from the Upload IVR Prompt section below IVR Prompts IVR Prompts y da GOD WE FOCUS WE DELIVER IVR Prompts Move the mouse over a field Home to see tooltips Operator IVR Prompts Upload IVR Prompts Basic List of Prompts New Voice Delete Selected Inbound Routes O Name Options IVR 1 prompts Record Again Play Delete IVR Prompts 2 zycoo gsm Record Again Play Delete Call Queues Ring Groups Black List Time Based Rules Advanced Network Settings Security Report System Click IVR Prompts New Voice to create new IVR prompt New Voice x File Name Format GSM Extension used for recording Record Cancel File Name Define a name for this voice file 2 Format Select the voice format GSM WAV 16bit supported only 3 Extension used for recording Select the extension which is used for recording the IVR prompt Click Record the extension will ring and the prompt can be recorded after picking up the phone To hear the exist
26. V1 0 New Ring Group x Name Strategy Ring All 2A 800 5IF 800 801 SIP 801 a 802 SIP 802 803 SIP 803 804 SIP 804 EX 805 SIP 805 806 SIP 806 Lia 807 SIP 807 Ring Group Members Available Channels Label Extension for this ring group 640 Ring each all for lasting time sec 20 _ If not answered Goto Extension Goto Voicemail O Goto Ring Group O Goto IVR 8 Hangup Save Cancel Name Define a name for the Ring Group 2 Strategy Select Ring All or Ring in order 3 Ring Group Members Select the Ring Group Member from the Available Channels click to add 4 If not answered You can choose to forward the call to extension voicemail ring group IVR or hang up if not answered 2 4 5 Blacklist The Blacklist feature allows the blocking of specific phone numbers by Callerid Click Inbound Control gt Blacklist gt New Blacklist New Blacklist a Blacklist Number Save Cancel Input the caller ID in the space provided Once configured future calls from this caller ID will be blocked To maintain this list of blocked numbers see the instructions in the following diagram Add Delete blacklist number on the phone be blacklist number gt p ES Input function key 75 Input blacklist number Be sure by press key 1 Hang up Input function key 075 Delete Copyright OZYCOO All rights reserved V1 0 Reference Explanation When the registered extension user inp
27. V1 0 On the call 46 gt ED gt AD GAR ED ls Input 2 to attend transfer Hang up Input 4701 On the call Input 700 for packing number Pick up by another extension Continue the conversation Reference Explanation Extension to Dial for Default Number 700 Define in Feature Codes Parking Calls What Parking space or Default Number 701 720 Define in Feature Codes Extension to park calls on How many seconds a call Default is 45 seconds Define in Feature Codes can be parked for 2 5 2 Call Transfer This feature allows an incoming call that is answered on one extension to be sent to another user s extension Refer to the diagram as below On the call FAENA gt GQ gt Cs Input and extension number Hang up Extension user speaking Q gt Extension user agree to get the call Extension user speaking the one who forwarded the call will hang up gt OE Cas Input to hang up the call and speak to extension user On the call Input 2 and extension number Speak to extension user Reference ltem Explanation Blind Transfer Default is Define in Feature Codes Attended Transfer Default is 2 Define in Feature Codes Complete Attended Transfer Default is it can be used when you use 2 Define in Feature Code Timeout for answer on Default is 15 seconds Define in Feature Codes attended transfer 28 Copyright OZYCOO All rights reserved V1 0 2 6 User Extension Settings
28. YDE ON CoovokU 0 Na aa aan aa aki 75 0 5 1 Visit the TOP UD PITO NA Kan Ka asa DNA Bana 75 8 5 2 Manage Skype ACCOUNE ma ba aa aa an 75 8 0 3 Credea IM a nan 76 Safety Notice Please read the following safety notices before installing or using this IP PBX They are crucial for safe and reliable operation of the device Failure to follow the instructions contained in this document may result in damage to your PBX and void the manufacturer s warranty 1 Please use the external power supply which is included in the package Other power supplies may cause damage to the device affect the performance or induce noise 2 Before using the external power supply in the package please check your building power voltage Connecting to Inaccurate power voltage may cause fire and damage 3 Please do not damage the power cord If the power cord or plug is impaired do not use it Connecting a damaged power cord may cause fire or electric shock 4 Ensure the plug socket combination is accessible even after the PBX is installed In order to service the PBX it will need to be disconnected from the power source 5 Do not drop knock or shake the device Rough handling can break internal circuit boards 6 Do not install the device in places where there is direct sunlight Also do not place the device on carpets or cushions Doing so may cause the device to malfunction or cause a fire 7 Avoid exposing the device to high temperature above 40 C low tempera
29. aa ir ti A 45 3 9 PANTANO i 46 3 9 PIN SOUS sb ka aa aa aa bat lea 47 310 CalkecordMd cir sausacicws r rE EENE 48 Bid COCs IPP OP Eo e o ea 49 DAZ Mat DID oras 49 FAS Calla 50 Dl PRONG BOOK A 51 3 5 Feature CONOS tac 51 3 16 IP PRONE ova a 53 CHAPTER 4 NETWORK SETTINGS ciar usbn 55 ANC IO aaa 55 42 Statie RO o a o 56 INMENSA o 57 HAN PN aa E E 58 4 DACP SEVO an anna 59 HO DONSSCUINO Scsi aa NN NN RE 60 el ONMPV Z Ng Ba eta abal 60 Ae TMOUDIS SN Oo Ng AS DN ae 61 CHAPTER 5 SECURITY afevasere sare aun ete ge ace setecas ecg surececeeasasc se ore sececeseneeecona 62 SE an 62 DZ OPV ICC OE Sides ities A E nates Salta an NS le aA 62 CHAPTER 6 REPORT an nas 63 Gol Reog IE act sectenSeeeas et a ee once hacen Deceit aaa x he cera ecient soars 63 aM OI an a a ple ve asec guages AA 63 O25 Sy SEE LOGS an is 64 CHAPTER7 SYSTEM Sena ban 65 o AA E E A 65 LL Data O e o do 66 TI MAN A e a 67 TABACO Dania 67 PRESECA REDOOE a oi 68 TO UPA risa NO 68 bs NVEB Upgrade an A 68 702 FTP Upgrade naa 69 CHAPTERS OPERATING INSTRUCTION croacia nanaaasnangnanana mana aan 69 8 1 How to connect CooVox U50 in the NetWOFK W Wom nan 69 8 2 How to combine two sets CooVox IP PBX in the same Network o Wo JW Woo 70 8 3 How to connect two sets CooVox IP PBXs in different network o oo Wo Wo mmmm 72 8 4 How to resolve the problem one way audio problems ccococcocioncccocionicnonconnanonconinnnnos 75 8 5 HOW to USE SK
30. al Analog Settings General Global Analog Settings Global SIP Settings Caller ID Detect Caller ID Detection Caller ID Signalling Caller ID Start CID Buffer Length 2500 General Opermode ToneZone Relax DTMF Echo Cancel Iv Echo Training no yes no number Busy Detection Busy Count Reference Item Explanation Caller ID Detection Enable Disable Caller ID Detection Caller ID Signaling Select the mode of Caller ID Signaling Caller ID Start Ring Caller ID start before ring Polarity Caller ID start when polarity reversal starts CID Buffer Length Default CID Buffer Length Set the Opermode for FXO GSM Poris Global SIP Settings Global SIP Settings is appropriate for advanced administrators Please contact our technical support department before modifying anything in this section 39 Copyright OZYCOO All rights reserved V1 0 3 2 Voicemail Click Advanced gt Voicemail gt General General General Email Settings VoiceMail Reference Max Greeting Time sec 30 Dial 0 for Operator we Voice Message Options Message Format WAV 16 bit Maximum Messages 100 Pu 4 4 Max Message Time min Min Message Time sec 5 v Playback Options Say Message CallerID Say Message Duration Play Envelope TAA Allow Users to Review Reference ltem Explanation Dial 0 for Operator Select this option to allow callers to press Dial 0 to trans
31. all Recording gt New Call Recording New Call Recording x Extension M Call Recording Time Always Recording Start Time x MEd Time Start Day vlEnd Day Call Recording Settings Inbound Record Outbound Record Save Cancel 48 Copyright OZYCOO All rights reserved V1 0 Reference Item Explanation Extension Define an extension for recording Call Recording Time Set the time to record Inbound Record Check to record inbound calls Outbound Record Check to record outbound calls 3 11 Speed Dial This feature allows setting up system wide speed dial numbers that translate a feature code 99 plus a two digit code 00 99 into an external phone number Please configure as below Click Advanced gt Speed Dial gt New Speed Dial New Speed Dial x Notice Don t forget to add the outbound dial prefix if you would like to dial an outside number Source Number Destination Number Save Cancel E g prefix is 99 speed number is 00 destination telephone number is 85337096 When dial 9900 the call is going to 85337096 automatically 3 12 Smart DID Smart DID After extension user makes an outbound call the call is ringing back to CooVox IP PBX and directed to the extension who made the last call Please configure as below Click Advanced gt Smart DID Smart DID Enable T Save Cancel Smart DID Rules List New Smart DID Rule Pattern Strip Prepend Options 1
32. calls from a PSTN trunk port FXO GSM trunk answered by a specific extension user call queue conference bridge or IVR please configure here Click Port DIDs1 gt New Port DIDs New Port DID x Destination 800 800 Save Cancel Port Select the trunk group port 2 Label Set a label for this port Incoming calls from this port will display the specified label Destination Incoming calls will be answered by the specified destination extension user call queue conference bridge or IVR 21 Copyright OZYCOO All rights reserved V1 0 Number DIDs If you want to select the destination of inbound calls on PSTN T1 E1 PRI or VoIP Trunks based on the incoming DNIS dialed number or DID You can specify the DID and destination user extension queue conference bridge or IVR Click Number DID gt New Number DID New Number DID x DID Number Destination 800 800 ho Save Cancel 4 DID Number Set DID Number 5 Destination Select the extension for access directly Extension User Call Queue conference IVR DOD Settings To configure outbound calls from user extensions to answer with specified destinations user extension queue conference bridge IVR please click DOD Settings gt New DOD New DOD x DOD Number Destination Goto Extension 8001800 Save Cancel 6 DOD Number Set the DOD direct outbound dial number and use it to match the Caller ID 7 Destination Outbound calls will access
33. ceiving calls from the queue Wrap Up Time sec This is the amount of time in seconds that an agent has to complete work on a call after the call is disconnected Default is O which means no wrap up time Max Wait Time sec Calls that have been waiting in the queue for this number of seconds will be sent to the If not answered destination Max Callers Max number of the callers who are allowed to wait in the queue Default is 0 which means no limitation With this number of callers in the queue already subsequent callers will be sent to the If not answered destination Join Empty Allow callers to enter the Queue when no Agents are available If this option is not defined callers will not be able to enter Queues with no available agents callers will be sent to the If not answered destination Leave When Empty If this option is selected and calls are still in the queue when the last agent logs out the remaining callers in the Queue will be transferred to If not answered destination This option cannot be used with Join Empty simultaneously Auto Fill Callers will be distributed to Agent automatically Report Hold Time Report the hold time of the next caller for Agent when the Agent is answering the call Frequency sec Repeat frequency to announce the hold time for callers in the Queue 0 means no announcement Announce Hold Time Announce the hold time Announce yes do not announce no or announce once
34. ensions on U50 B can call extensions on U50 A with format 6XX For detail steps please take chapter 8 2 as reference Two sets U50 behind router Sometimes U50 doesn t have public IP and you have to configure port mapping for your router 73 Copyright OZYCOO All rights reserved V1 0 WAN Wide Area Network ES IAX TRUNK ES hiy ga Si ania U50 A U50 8 IP 192 168 1 100 IP 192 168 1 200 Extension 501 1P 192 168 1 81 1P 192 168 1 81 Extension Step1 Configure the mapping rule of U50 A on the router U50 B is connected behind the router registers on U50 A through internet you need configure the port mapping of IAX2 port 4569 on the router Then all data received from WAN port of router 192 168 1 100 4569 will be sent to U50 A Now take the web management panel of Linksys router as example Applications Aula Linge is amp Gami ng Setup Security caia Administration Status rie lt j Cl ME En recardin ee UPnP Forwarding UPnP Forwarding UPnP Forwarding Ext Port IP Address Enabled Application UPnP Forwarding can be us to sel up public services on FTP 21 O 21 192 168 1 0 O your network When users the internet make certain Telnet 23 S 123 1921681 Oo El requests on your network t i Router can forward those SMTP 28 25 192 168 1 0 O requests to computers equip o to handie the requ
35. ests If fo DNS 53 O 53 152 168 110 O example you set the port number 90 HTTP to be TFTP 59 64 Saga 10 forwarded to P Address uN oo 12 168110 O 192 168 1 2 then al HTTP ee ees lo requests from outside users fingar di OO 73 mesmo O be forwarded to 192 168 1 2 l a aa y is recommended that tha ATP 60 O 80 192 168 1199 M computer use static IP address POPS 110 SO 110 1952 168 1 0 C ET eee lo You may use this function to NNTP 119 oo 113 192168110 O establish a Web server or server via an P Gateway in SNMP 161 Oo 161 imecijo O this format Windows XP ca amie m p used to configure this throug ssh 2020 O 122 192168 1 235 UPnP communication Be sure e g s f that you enter a valid F httpl soso 80 192 168 129 E Address You may need to establish a static IP address http 5090 s0 192 168 1209 i with your ISP in order to property run an internet se OO 4569 192168121 More Step2 U50 Configuration Configure the trunk and dialplan on U50 B register U50 B IP to U50 A configuration is same as above but you have to replace the public IP with internal IP 192 168 1 21 Step3 Configure port mapping rule of U50 B on the router Configure port mapping of U50 B on the router as the same way of step1 74 Copyright OZYCOO All rights reserved V1 0 Step4 Connect two sets U50 and make the call Create extension 601 on U50 A extension 801 on U50 B and create
36. f matched number will be displayed Please configure as below Click Advanced gt Phone Book Phone Book Create Contact Name Search Show All Delete Selected a Name Phone Number Options E 1 bil 888 Edit Delete 2 Search Search by name 4 Show All All contacts will be displayed in the following list Click Create Contact to see the following diagram Edit x Name bill Phone Number 888 Save Cancel 5 Name Input contact s name letter or figure only 6 Phone Number Input Phone Number of contact IDD Number is available 3 15 Feature Codes Click Advanced 1 Feature Codes Ito see the following diagram and you can define the code for each feature 51 Copyright OZYCOO All rights reserved V1 0 Feature Codes Management Call Parking Extension to Dial for Parking Calls Extension Range to Park Calls Call Parking Time sec Parking Hints Pickup Call Pickup Extension Pickup Specified Extension Transter Blind Transfer Attended Transfer Disconnect Call Timeout for answer on attended transfer sec One Touch Recording One Touch Recording Call Forward Enable Forward All Calls Disable Forward All Calls Enable Forward on Busy 700 101 20 45 71 071 72 072 73 073 Disable Forward on Busy Enable Forward on No Answer Disable Forward on No Answer Reference Item Explanation Define an extension for parkin
37. fer out of voicemail to the Operator Message Format Save the voice message as this format WAV 16 bit or Raw GSM Maximum Messages Maximum voicemail messages to be allowed to leave Max Message Time min Maximum Time for each message to be allowed to leave Min Message Time sec MinimumTime for each message The message will be deleted automatically if the time is less than the min message time 40 Copyright OZYCOO All rights reserved V1 0 Click Advance gt Voicemail gt Email Settings General Email Settings Template for Voicemail Emails Email Settings I Attach voicemail to email Sender Name test From pbx zycoo com Subject New Voicemail from VM_CALLERID Message Hello VM_NAME you received a message lasting VM_DUR at VM_DATE from VM_CALLERID Save Cancel Template Variables VM_NAME Recipient s first name and last name VM_DUR The duration of the voicemail message i VM_MAILBOX The recipient s extension 1 VM_CALLERID The Caller ID of the person who left the message Reference Item Explanation Attach voicemail to Email The voicemail will be sent as attachment to the user s Email Sender Name The sender s name will be displayed when you receive the Email From Mailbox to send email Subject Subject of the Email Message Input the Email template 3 3 SMTP Settings To allow email messages to be sent to users with attached voicemail and faxmail messages
38. g calls Define the extension range for parking calls e g 701 720 Extension to Dial for Parking Calls Extension Range to Park Calls Call Parking Time sec Define the time for parking calls CooVox IP PBX will return the call to the extension after this time limit has expired Pickup Extension This feature code will pick up a call given that the callers extension and the ringing extension are in the same pickup group and call group Pickup Specified Extension This feature code allows a caller to Pickup a call ringing on the specified extension Default Dial extension number to pickup the specified extension Blind Transfer To Allow unattended or blind transfer while on a call based on the following steps 1 While on a call with caller A the user dials the blind transfer key sequence in this case The system places the original call with A on hold says Transfer then gives a dial tone 2 dial the transferee extension or phone number you wish to transfer the call to B and hangup the phone 3 The original caller A is transferred immediately to the transferee B and B sees the callerid of A Attended Transfer To Allow attended or supervised transfer while on a call based on the following steps 1 While on a call with caller A the user dials the supervised transfer key sequence in this case 2 The system places the original call with A on 52 Copy
39. il Fax Voicemail Other Options Man Web Manager Ww Agent Call Waiting Allow Being Spied Pickup Group Mobility Extension Mobility Extension Number VoIP Settings NAT as Transport UDP w SRTP DTMF Mode Permit IP Video Options Video Call C JH 261 H 263 0 H 263 JH 264 Audio Codecs Mlalaw lulaw 16 722 6 729 OG 726 O Gsm Speex save Step2 Click Inbound Control gt Call Queues ID WE FOCUS WE DELIVER s Hoe Call Queues 1 arasi ga n over a field Operator S Call Queues 2 Call Queues 3 Basic Call Queue Reference Inbound Routes Queue Number 630 Label gt IVR Ring Strategy Random X IVR Prompts Agents Call Queues Ring Groups Black List Time Based Rules Advanced Network Settings Queue Options Announcements Security Caller Position Announcements Frequency sec 30_ Announce Hold Time yes y Agent TimeOut sec 15 Report FP Auto Pause System Wrap Up Time sec 10 Max Wait Time sec A TS an Max Callers 28 Repeat Frequency sec 0 Join Empty di queneyisec Announcements ElLeave When Empty Prompt ara ld Ti If not answered A O S Destination Hangup v 1 1 Save Cancel 33 Copyright OZYCOO All rights reserved V1 0 Reference Item Explanation Queue Number Define an extension number to identify the queue Label Define the label for the queue Ring Strategy RingAll Ring all a
40. ing recording please click Play 24 Copyright OZYCOO All rights reserved V1 0 Play record voice x Extension used for playing Play Cancel Select the extension click Play the selected extension will ring and you will hear the recorded prompt after picking up the phone Upload IVR prompt Upload IVR prompt pda GOD WE FOCUS WE DELIVER Upload IVR Prompts Move the mouse over a field Home to see tooltips Operator IVR Prompts Upload IVR Prompts Basic Upload IVR Prompts gt Inbound Routes Note The sound file must be wav 16bit 8000Hz Single gsm ulaw or alaw The size is limited in 15MB gt IVR ps IVR Prompts Please choose file to upload SH Call Queues Upload Ring Groups Black List gt Time Based Rules Advanced Network Settings Security Report System A Notice CooVox supports custom audio file with wav gsm ulaw alaw format Recordings must be smaller than 15MB 2 4 4 Ring Groups A Ring Group sometimes called a Hunt Group is a way to ring a collection of extensions by dialing a single extension number The methodology used to ring that collection of extensions is called the ring strategy Once the timeout number of seconds is reached the call will then be directed to the if not answered or failover destination To configure a Ring Group Click Inbound Controll gt Ring Groups 1 gt New Ring Group 25 Copyright OZYCOO All rights reserved
41. l is not answered at the primary extension Please configure as below Click Advanced gt Follow Me gt New Follow Me 45 Copyright OZYCOO All rights reserved V1 0 New Follow Me x Extension M Ring lasting for 20 seconds Folow Me List Save Cancel Select an extension set the ring duration and add the numbers in the Follow Me List Save and Activate List Format Extension Number Ring Duration E g 806 30 808 20 806 rings after 30 seconds the call is going to 808 Follow Me Options Follow Me Options Playback the incoming status message prior to starting the follow me step sec Record the caller s name so it can be announced to the callee on each step Playback the unreachable status message if we ve run out of all steps or the callee was set not to be reachable Save 3 8 Paging and Intercom This feature allows setting up a Paging group so when the Paging extension is dialed the listed extensions allow the caller to speak through the speaker phone The extensions in the Paging group must use phones that support this feature lf the Duplex option is selected and the listed extensions use phones that support Duplex then all the phones in the paging group will be able to have two way conversations 46 Copyright OZYCOO All rights reserved V1 0 Click Advanced gt Paging and Intercom gt New Paging Group New X Paging Extension 660 Description 800 SIP 800
42. lity to Batch Add Users by uploading extensions file Click Basic gt Extensions to configure ID WE FOCUS WE DELIVER Ma Extensions aes over a field Extension Search Show All Trunks New User Batch Add Users Delete Selected Users Outbound Routes Inbound Control Extensions Advanced O Name Extension Port Protocol Dial Plan Outbound CID Options Aa Sai 1 800 800 SIP DialPlani Edit 2 801 801 SIP DialPlani Edit acerca O 3 802 802 SIP DialPlani Edit Report O 4 803 803 SIP DialPlan1 Edit System 5 804 804 SIP DialPlani Edit O 6 805 805 SIP DialPlani Edit O 7 806 806 SIP DialPlani Edit O 8 807 807 SIP DialPlani Edit C 9 808 808 SIP DialPlani Edit C 10 809 809 SIP DialPlani Edit 12 Copyright OZYCOO All rights reserved V1 0 Click New User to see the extension configuration interface as below New X General SIP we IAX Name 817 Extension 817 Password Z 2AJ5V BV Outbound CID Dial Plan Analog Phone Voicemail Voicemail ca VM Password 1234 Delete VMail Email Fax Voicemail Other Options Web Manager Y Agent E Call Waiting M Allow Being Spied D Pickup Group Mobility Extension Mobility Extension Number VoIP Settings NAT lw Transport UDP SRTP DTMF Mode Permit IP Video Options Video Call E H 261 H 263 H 263 H 264 13 Copyright OZYCOO All rights reserved V1 0 Extension Settings Item Explana
43. ll Outbound calls to landlines and mobiles in the US are ch cents min For all other destinations see Skype s standard per 1 rates Add credit Auto recharge settings 0 30 Rd credit When click Authentications details you will see the SIP account profile Authentication details aaa Please choose the method of authentication needed for your PBX Profile settings O Registration or IP Authentication E Authentication details Username password Reports SIP User 99051000142212 Password KK3UypyyJwr5Wm Generate a new password Back to SIP Profile list Skype Connect address sip skype com UDP Port 5060 Ak SIP user is not yet registered at sip skype com Select the created line 192 168 1 200 to Selected Trunks custom pattern is XXX save and activate For any questions or problems during installation and use please feel free to contact our technical support via email support zycoo com or phone 0086 28 85337096 77
44. manufacturers Aimed at businesses with up to 100 extensions the CooVox Series IP PBXs are based on SIP and OpenSource Asterisk 1 8 With its innovative modular telephony design it is easy to expand the PBX to meet the growing needs of your business CooVox Series IP PBXs come in three sizes U20 U50 U100 Each model will be introduced in detail below CooVox U20 is configured with 2 analog ports CooVox U20 CooVox U50 consists of two main parts U50 Host and the Telephony Modules There are 2 slots in the system and the modules can be utilized as in the diagram below U50 Slot Slot 1 Slot 2 U50 Module Y Y CooVox U100 consists of two main parts U100 Host and Modules There are 2 slots in the system and the modules can be utilized as in the diagram below U100 Slot Slot 1 Slot 2 U100 Module Copyright OZYCOO All rights reserved V1 0 1 2 Main Features Cot EN Oe Oe DO ee bb A BWW WwW WwW WW WW Ww PS NY NYP NN NM NN YN YN YN HA a 4 ser Aa dl Aa AO N SGMNAHAKRHONASGCANAAKRHONASOMANAARWN AO SIP IAX Extension Registration Video Call USB Mobile Hard Disk Record Scalable IP Phone Provisioning Grandstream Yealink Fanvil IP Phone Call Record Ring Group Record Call Queue Record Web based Administration and configuration Web based Extension User Management Voicemail Caller ID Call Parking Call Forward Call Transfer Call Waiting Call Center Queues Black List Phonebook Flexible Dial Pla
45. n Virtual Fax fax to email and email to fax DID Dial by Name Speed Dial Do Not Disturb Callback Skype for SIP Ring Group Conference Bridge Three Conferences Music On Hold DISA Direct Inward System Access Paging And Intercom Call Detail Record IP Phone Feature Code BLF Busy Lamp Field Static DHCP PPPoE Network Access DHCP Server System Backup 1 38 Pass through Audio Codec G 722 G 711 Ulaw G 711 Alaw G 726 G 729 GSM SPEEX Video Codec H 261 H 263 H 263 H 264 VPN Server L2TP PPTP OpenVPN up to 10 connections for VPN clients VPN Client L2TP PPTP OpenVPN N2N SNMPv2 IPv4 IPv6 DDNS Dyndns org No ip com zoneedit com Copyright ZYCOO All rights reserved V1 0 1 3 Module 4FXS Module 4FXO Module 2FXOS Module 2GSM Module 4GSM Module 4BRI Module 1E1 T1 Module 32 EC Module Copyright OZYCOO All rights reserved V1 0 1 4 Hardware Interface 1 4 1 CooVox U20 CooVox U20 Front Panel ANT DC12v RST ONO CooVox U20 Back Panel 1 Reset Button 1 Power Interface DC 12V 24 1 Ethernet Interface 10 100Mbps 2 Analog Ports FXO FXS 1 UMTS Port Ot ee ee a Copyright OZYCOO All rights reserved V1 0 U20 LEDs Indication Indication Function Status Explaination PWR Power Status Of SYS System Status res ETE 1 4 2 CooVox U50 CooVox U50 Front Panel CooVox U50 Back Panel 1 Reset Button
46. n iptables L n iptables F iptables A INPUT s 192 168 0 3 j DROP Deny every IP to access 80 port iptables A INPUT p tcp dport 80 j DROP Deny IP 192 168 0 3 to access 80 port iptables A INPUT s 192 168 0 3 p tcp 5 2 Service dport 80 j DROP Service settings of SSH FTP and HTTP Port Click Security gt Service Service Settings Enable SSH V Port 22 Enable FTP Y Port 21 HTTP Port 80 Save Cancel Enable SSH to login background management system through SSH Enable FTP to allow uploading files to system through FTP 62 Copyright OZYCOO All rights reserved V1 0 Chapter 6 Report 6 1 Record List Check recordings of specified extension or conference here or delete the recording file Record List Call Recording Conference One Touch Recording Extension 802 Delete Start Date Apr End Date Apr_ Filter List of Recording Files Delete Selected Caller ID Destination ID Date Options Conference Call Recording Conference One Touch Recording Start Date Apr_ Y 2013 Y EndDate Apr Xl 2013 Filter List of Conference Record Files Delete Selected Delete All Conference Room Date Options One Touch Recording Call Recording Conference One Touch Recording Extension il Delete Start Da te Apr End Da te Apr Filter List of Recording Files Delete Selected z E Caller ID Destination ID Date Options 6 2 Call Logs
47. nect Call Administrator Login After connecting the CooVox IP PBX to the local area network and setting your laptop to the 192 168 1 x subnet launch the web browser and bring up the system login page by entering the following URL http 192 168 1 100 9999 You will see the login interface as below 10 Copyright OZYCOO All rights reserved V1 0 ZICOD ip pone system Username Password EIENEN English Vv eles Input username and password press the Login button and you will see the configuration interface below 1 Default username admin and password admin A Notice 1 Please use IE 7 0 or higher version Chrome Firefox web browser 2 If you do not see the interface above after inputting default IP and port number please check whether your computer IP address is in the same segment with your IP PBX 3 For Security reasons please modify the username and password after login successfully You can modify these by selecting System Management 4 With the default setting if there is no activity on the page for more than one minute the system will timeout and automatically log out To continue making configuration changes you will need to login again y da BOD WE FOCUS WE DELIVER 4 pres y g Latah ur sn over a field Operator System Info Basic Network Inbound Control WAN IP 192 168 1 114 MAC 00 80 AD 20 31 E9 Advanced Storage Security Analog GSM Channels Report SLOT 1 SLOT 2
48. once it will not be announced when the hold time is less than 1 minute Repeat Frequency sec Interval time to play the voice menu for callers 0 mean not to play Announcement Prompt Select a prompt as the Announcements Prompt from the IVR Prompts 2 8 Conference Bridge A conference bridge is a virtual meeting room that allows multiple callers to hear and speak to each other The conference bridge can be protected with a password so only callers with the password can access the conference The software supports up to three conference rooms To configure a conference bridge goto Advanced gt Conference 35 Copyright OZYCOO All rights reserved V1 0 Conference Default Conference Default Conference 2 Conference Number Room Extension 900 Conference Password Guest Password 1234 Administrator Password 2345 Conference Options Conference DialPlan DialPlani w Play hold music for first caller Enable caller menu Announce callers Record conference Quiet Mode Leader Wait OGOOGO K E Save Cancel Reference Explanation Conference Number The number that internal callers use to access the conference room the default number is 900 Conference Password Password for users to access the conference e g 1234 Administrator Password Password for administrator to access the conference Conference DialPlan Use this dialplan to in
49. onference 37 Copyright OZYCOO All rights reserved V1 0 hapter 3 Advanced 3 1 Options General Default settings for local extension and new extension Click Advanced gt Options gt General General Default Settings for New User Set up the default General Global Analog Settings Global SIP Settings Settings for New User When you create a new extension will use the configuration Local Extension Settings Operator Extension lt none gt M Global RingTime Set sec 30 Enable Transfer Iv Enable Music On Ringback Record Format Default Settings for New User SIP Iv IAX2 f Web Manager Iv Call Waiting Y Agent Voicemail V Delete VMail VM Password 1234 NAT JW Transport UDP xl SRTP Audio Codecs M alaw M ulaw G 722 M G 729 G 726 GSM Speex Extension Preferences User Extensions 800 to 899 Reference Item Explanation Operator Extension Set extension number for Operator Global RingTime Set Set RingTime for every extension Enable Transfer Check to enable Transfer Enable Music On Ringback Check to enable Music On Ringback Record Format Set the format for recording files GSM WAV only Defaut Setting for New User Check to enable the default settings Extension Preferences Set the rule for extensions 38 Copyright OZYCOO All rights reserved V1 0 Global Analog Settings Click Advance gt Options gt Global Analog Settings 1 Glob
50. ox U100 Back Panel 1 Reset Button 1 Power Interface 1 Power Switch 2 Ethernet Interfaces 10 100 Mbps 1 VGA Interface 2 USB Interfaces 2 Audio Interfaces SLOT 1 for Any Module Card SLOT 2 for Any Module Card Copyright OZYCOO All rights reserved V1 0 U100 LED Indication Indication Function Status Explaination PWR Power Status SYS System Status ETH Data Status Green Module Loading Success san Green ing Su Module Loading Failure Module Loading Success EE Red ing Su Module Loading Failure Module Loading Success an Red ing Su Module Loading Failure E1 T1 L1 Module Loading Success Off Module Loading Failure CPE signal NET signal No signal SS7 signal MFCR2 signal Off No signal 1 4 SLOT1 2 SLOT 1 2 Status Green Off E oO Green D Disconnected Alarm Connected No Alarm TE Mode Green NT Mode Off Module Loading Failure Green E 1 4 5 Model Comparison Table ltems CooVox U20 CooVox U50 CooVox U100 System Capacity Concurrent Calls E Extension Users 100 Voicemail and 21 000 mins GSM 21 000 mins GSM 2 500 000 or 100 000 oO O Recording default default mins GSM default 3000 mins wav 3000 mins 270 000 or 10 000 mins wav wav Hardware SDRAM 128MB DDR2 256MB DDR2 2GB DDR3 Capacity Memory default 4GB SD card 4GB SD card 500GB HDD or 32GB SSD Power Supply 100 240Vac 100 240Vac 100 240Vac Output DC 12V 1A DC 12V
51. public RO Network Read and Write Enable M RW Community private RW Network Save Cancel Reference Explanation Enable Enable Read Only of SNMP RO Community Define the name of RO Community of SNMP RO Network Define network of RO 60 Copyright OZYCOO All rights reserved V1 0 4 8 Trouble Shooting You can ping other network device through CooVox IP PBX and track network routing by command Traceroute Click Network Settings gt TroubleShooting Troubleshooting Ping Traceroute Ping 192 168 1 1 Packets 4 Run Stop PING 192 168 1 1 192 168 1 1 56 data bytes 1 seg 0 tt1 64 time 1 677 ms 64 bytes from 192 168 1 1 seg 1 ttl 64 time 0 964 ms 64 bytes from 192 168 1 1 seq 2 ttl 64 time 1 057 ms 64 bytes from 192 168 1 1 seq 3 ttl 64 time 0 950 ms 1 64 bytes from 192 168 1 1 1 192 168 1 1 ping statistics 4 packets transmitted 4 packets received 0 packet loss round trip min avg max 0 950 1 162 1 677 ms 61 Chapter 5 Security 5 1 Firewall Click Security gt Firewall Command iptables Copyright OZYCOO All rights reserved V1 0 Result IP Tables List Chain INPUT policy ACCEPT target prot opt source Chain FORWARD policy ACCEPT target prot opt source Chain OUTPUT policy ACCEPT target prot opt source lptables Command Check iptables list Clear iptables list Deny an IP 192 168 0 3 destination destination destinatio
52. pyright ZYCOO All rights reserved V1 0 network it will get the extension number and password automatically There are two operation methods to fulfill this function please see details as below Enable DHCP service Click System gt Network Advanced gt Enable DHCP Server in the following diagram DHCP Server Settings Enable Y Start IP 192 168 1 101 End IP 192 168 1 200 Subnet Mask 255 255 255 0 Gateway 192 168 1 1 Primary DNS 61 159 2 69 Lease Time min 1440 TFTP Server Save Cancel Then Click Advanced gt Phone Provisioning gt New Phone New Phone A General Enable fx Manufacturer Type MAC Line Linel Fxtension M Label Save Cancel Enable Phone Provisioning in Basic select the IP Phone manufacture input MAC of the phone and select the extension for provisioning A Notice 54 Copyright OZYCOO All rights reserved V1 0 Chapter 4 Network Settings 4 1 Network You can configure the WAN Port and define the Virtual Interface Click Network Settings gt Network gt IPv4 Settings IPv4 Settings IPv6 Settings VLAN Settings WAN Port Setup IP Assign Hostname IPPBX IP Address 192 168 1 114 Subnet Mask 233 235 255 0 Gateway 192 168 1 1 Primary DNS 8 8 8 8 Alternate DNS Virtual Interface IP AddressV1 Subnet MaskV1 IP AddressV2 Subnet MaskW2 Save Cancel Reference Item Explanation IP Assign Static DHCP PPPOE suppor
53. right OZYCOO All rights reserved V1 0 hold says Transfer then gives a dial tone 2 dial the transferee extension or phone number you wish to transfer the call to B and wait for B to answer the phone and talk to B to introduce the call 1 If B does not wish to take the call B can hang up the call and you are returned to your call with A 2 If B wishes to accept the call you hang up the phone and caller A is transferred to the transferee B 3 If the call goes to voicemail or you wish to abort the transfer simply press the disconnect call key sequence in this case and the transfer will be aborted and you will be back on the call with the original caller A Disconnect Call Disconnect the current transfer call for Attended transfer Timeout for answer on attended Set the timeout value transfer sec One Touch Recording Configure the function key for One Touch Recording Call Forward Enable Disable Call Forward and the settings of function keys for different forward modes Do Not Disturb Enable Disable Do Not Disturb Configure the function keys for spy modes Blacklist Add Delete blacklist number Voicemail Configure the function keys for entering voicemail and check extension voicemail Invite Participant In conference the administrator can invite people into the conference by dialing 0 After pressing 0 you will ge
54. route SIP or IAX2 Set host address provided by VoIP Provider Maximum Channels Set maximum channels for simultaneous call Only for outbound call 0 limitation The prefix will be added in front of your dialed number automatically when the trunk is in use Caller ID This Caller ID will be displayed when user make outbound call Note This function must be supported by local provider Without Authentification If your trunk is static IP based and does not require a registration string when connecting the CooVox IP PBX check this option Username provided by VoIP Provider Password provided by VoIP Provider Advanced Options Advanced options for this trunk e g codecs dialplan etc The outbound trunk will be in the list of VoIP Trunk when the trunk is added successfully 17 Copyright OZYCOO All rights reserved V1 0 FXO GSM Trunk Click FXO GSM Trunk gt New FXO GSM Trunk New FXO GSM Trunk x Description Lines Fxo 3 ja GSM Prefix Advanced Options Call Method Busy Detection Yes w Busy Count 3 Input Volume Output Volume Call Progress Progress Zone Busy Pattern Language Answer on Polarity Switch Hangup on Polarity Switch Auto Fax Detection L Save Cancel FXO GSM Trunk Reference Item Explanation Description Description for this trunk Lines Check one or more channels FXO or GSM to be included in this trunk group Prefix The prefix will be added to
55. ry Video Call Check to enable video calling for this extension And select the video codecs you need to use Permit IP Set device ip address or subnet permitted to register this extension with the IP PBX e g 192 168 1 77 or 192 168 10 0 255 255 255 0 Devices with other IP addresses are not allowed to register this extension with the IP PBX Audio Codecs Select what audio codecs you need to use Notice 1 There are 30 default extensions which number started with 8 you can add or delete extension by your requirement 2 Maximum extensions 100 Copyright OZYCOO All rights reserved V1 0 Upload Download Extensions Click Upload Download Extensions to batch add extensions as below y da OD WE FOCUS WE DELIVER Na Upload Download Extensions Move the mouse over a field to see tooltips Operator Extensions Upload Download Extensions Upload Extensions Extensions Trunks Please choose file to upload M3 Outbound Routes Upload Inbound Control Advanced Network Settings Download Extensions Template Security Extensions Template Right Click here to Save as Template File csv System Right Click here to Save as Template File txt Report Download Extensions csv Download Extensions Download the extension template from the Download Extensions Template open the template using an editor or application like Microsoft Excel and carefully add extension information ba
56. sed on the template format and save Select the extension file to upload from Upload Extensions 1 Download current extensions information from Download Extensions csv 2 2 3 Time Based Rules Create a Time Rule For example BusinessHours Select the starting and ending time starting and ending days of the week specific start and end dates and or start and ending month of the year When an inbound call is processed if the current time of the PBX is within these parameters then the if time matches destination will be used for the call If the current time of the PBX is outside these parameters then the if time does not match destination will be used for the call Please set from this page Time Based Rule New Time Rule 15 Copyright ZYCOO All rights reserved V1 0 New Time Rule x Rule Name Time amp Date Conditions Start Time vlEnd Time Start Day vlEnd Day Start Date vlEnd Date Start Month End Month Destination if time matches if time unmatches Save Cancel New Time Rule ltem Explanation Define the name for this Time Rule Time amp Date Conditions Set parameters for Time Day Date Month Destination Select destination if time matches or does not match the conditions set For example for BusinessHours if time matches select operator extension during BusinessHours If outside business hours select if time does not match destination of Operator voicemail
57. t dialtone and you can dial to invite people After the call is connected please press to direct the people into the conference or to hang up the current call and return to the conference Create Conference During the call you can dial 0 to forward to the conference with the callee Return to conference with participant In conference the administrator can dial O to invite people into the conference After pressing 0 you will get dialtone and you can dial to invite the participant when the call is connected dial to return to the conference with invited participant Return to conference without In conference the administrator can dial 0 to invite people into the participant conference After pressing 0 you will get dialtone and you can dial to invite the participant When the call is connected you can dial to hang up and return the conference yourself Pause Queue Member Extension Pause the agent and the agent cannot receive the call Unpause Queue Member Extension Unpause the agent and the agent can receive the call Function key for Intercom Paging Directory 3 16 IP Phone Provisioning When many IP Phones are needed please record the MAC extension number and username of each phone according to the format please take reference of the auto provision script file model for details then import the format file once the phone is connected to the local 53 Co
58. t the local backup file and click Upload to upload the backup file to system 7 5 Reset amp Reboot If you need reset the system to factory defaults or reset please click System gt Reset amp Reboot Restoring factory settings will make configuration data in the system lost Reset amp Reboot Factory Defaults Warning Restore factory settings will lost all configuration data on the system Factory Defaults Reboot Warning Rebooting the system will terminate all active calls Reboot Click Factory Defaults to reset the system to factory defaults Click Reboot to reboot the system 7 6 Upgrade 7 6 1 WEB Upgrade Click System gt Upgrade gt WEB Upgrade 68 Copyright OZYCOO All rights reserved V1 0 Upgrade System Package WEB Upgrade TFTP Upgrade Restore Default Set 5 Please choose file to upload yrl Upload Click Browse to select the firmware file then click Upload to upload the selected firmware to system and finish the upgrading automatically If check Restore Default Set the system will clear all the configuration and reset to factory default 7 6 2 TFTP Upgrade Click System gt Upgrade gt TFTP Upgrade Upgrade System Package WEB Upgrade FTF Upgrade Restore Default Set Enter The Package Name ulmage md35 u50 TFTP Server IP address Start Reference Item Explanation Restore Default Set System will restore to fac
59. ted Virtual Interface Define the virtual interface for WAN Port Click Network Settings gt Network1 gt IPv6 Settings IPv4 Settings IPv6 Settings VLAN Settings WAN Port Setup Enable IPv6 Address Prefix Length Gateway Primary DNS Alternate DNS Save Cancel 55 Copyright OZYCOO All rights reserved V1 0 IPv6 Reference Explanation Enable Enable IPv6 define the IPv6 address gateway and DNS Click Network Settings gt Network gt VLAN Settings IPv4 Settings IPv Settings VLAN Settings VLAN 1 Enable D VLAN ID VLAN IP Address Subnet Mask VLAN 2 Enable F VLAN ID VLAN IP Address Subnet Mask Save Cancel VLAN Reference Item Explanation Enable VLAN define the VLAN address and VLAN ID 4 2 Static Routing Click Network Settings gt Static Routing New Static Routing x Destination Network Subnet Mask Gateway Save Cancel L Item Explanation Destination Set destination network for static routing Gateway Define the gateway accessing the destination network Subnet Mask Set subnet mask of the destination network 56 Copyright OZYCOO All rights reserved V1 0 Click Network Settings 1 gt Static Routing gt Routing Table 1 the current routing information will be displayed as below Routing Table Static Routing Routing Table
60. tensions on U50 A by 6XX format Se SM A ee O A 70 Copyright OZYCOO All rights reserved V1 0 Step1 Register U50 B IP to a trunk of U50 A CooVox U50 A Click Basic gt Trunks gt New VoIP Trunk Edit SIP trunk trunk sip U50 A x Description US50 A Host 192 168 1 200 5060 Maximum Channels O Prefix Caller ID Without Authentication Username US0 A Authuser U50 A Password Advanced Options Save Cancel Step2 Register U50 A IP to a trunk of U50 B as the same way of step 1 Step 3 Create DialRule on U50 A and add the DailRule to the DialPlan Click Outbound Routes gt DialRules1 gt New Dial Rule New DialRule X Rule Name rule 1 PIN Set Place this call through U50 A SIP Available Trunks Selected Trunks Custom Pattern Z Any digit from 1 to 9 N Any digit from 2 to 9 X Any digit from 0 to 9 Any number of additional digits Delete digits prefix from the front and auto add digit before dialing Save Cancel Select the created line 192 168 1 200 to Selected Trunks custom pattern is XXX save and activate 71 Copyright ZYCOO All rights reserved V1 0 Click DialPlans1 gt New Dial Plan New DialPlan x DialPlan Name DialPlan1 Include External Calling Rules Include Internal Calling Rules Y Rule 1 l Extensions Y Spy Conference IY Ring Groups IY IVR Call Queues Paging and Intercom IY Directory Y DISA Save Cancel Check the created calling
61. the trunk For example user dialed 94166445775 and you selected to delete 1 digit then 4166445775 is sent out the trunk Auto add digitf If add digit 9 when dial 12345 912345 will be sent 2 4 Inbound Call 2 4 1 Inbound Routes Click Inbound Control gt Inbound Routes 20 Copyright OZYCOO All rights reserved V1 0 rA HOD WE FOCUS WE DELIVER aa General From VoIP Channels set Incoming calls destination those Operator General Port DIDs Number DIDs DOD Settings from VoIP channels Basic From Analog Channels gt Inbound Routes gt IVR Distinctive Ring Tone gt IVR Prompts Destination Goto IVR working time Y gt Call Oneues aa ii Inbourid Control From Analog Channels ch fd AltA PA PA PA IV istinctive Ring Tor iV estination working time ll a 88 3 8B 53 5333 3 3 General Distinctive Ring Tone mapping the custom ring tone file e g Set distinctive ring tone as External the phone will play this ring tone when receiving the call Note The phone must support such feature as well Select all calls coming in on a specific port FXO GSM VOIP and select which destination Extension User IVR Queue Conference Bridge IVR etc should answer those calls Setting the label will assign this label to be displayed Port DIDs To have incoming
62. tion VM Password Set password for Voicemail For security reasons do not use the extension number or any easy combination like 1234 Delete VMail Check this option to delete voicemail from the PBX after it s sent by email Email Extension user s email address to receive email messages with attached fax or FAX Voicemail voicemail you need configure the fax to email voicemail options e g Tom mail com Web Manager Allow this user to login to the Extension Management Panel to manage extension options including voicemail call recording call transfer etc when you select this option Agent Check this option to set this extension user as agent Call Waiting Enable call waiting Allowing Being Spied Check this option to allow this extension to be monitored listened to or spied NAT Check this option if extension user or the phone is located outside the NAT Network Address Translation available gateway Pickup Group Select the Pickup Group which the extension user belongs to Mobility Extension After check this option you must set mobility extension number User can make calls to the IP PBX server with this mobility number and have all rights of this extension e g Outbound Call Internal Call Listen to the voicemail Transport Select the Transport Protocol UDP TCP TLS SRTP Enable SRTP Secure Real time Transport Protocol DT MF Mode Default DTMF is rfc2833 It can be changed if necessa
63. tory defaults after checking this option Enter The Package Name Enter the package name for upgrading TFTP Server IP address Enter your TFTP server IP address Chapter8 Operating Instruction Take CooVox U50 as example 8 1 How to connect CooVox U50 in the Network If your office accesses the public network through router you can put the CooVox IP PBX behind the router You should connect the WAN port of the IP PBX to the LAN port of the router 69 Copyright OZYCOO All rights reserved V1 0 ADSL Modem 8 2 How to combine two sets CooVox IP PBX in the same network We start to combine two IP PBXs in the same network and then try to expand to different network Combine two IP PBXs in the same LAN from the structure as below LAX TRUNK is ad ii ni CG Es ad eS U50 A U50 8 IP 192 168 1 100 IP 192 168 1 200 i Extension 501 IP 192 168 1 61 IP 192 168 1 81 Extension Register U50 B IP to a trunk of U50 A and register U50 A IP to a trunk of U50 B without authentication for each registration Configuration Rule IP Phone registers on CooVox U50 A with extension number 601 Another IP Phone registers on Coovox U50 B with extension number 801 CooVox U50 A WAN IP 192 168 1 100 CooVox U50 B WAN IP 192 168 1 200 Extension format of CooVox U50 A 6XX Extension format of CooVox U50 B 8XX All extensions on U50 A can call extensions on U50 B by 8XX format All extensions on U50 B can call ex
64. ture below 10 C or high humidity Doing so could cause damage and will void the manufacturer warranty 8 Avoid letting the device come in contact with water or any liquid which would damage the device 9 Do not attempt to open it Non expert handling to the device could cause damage and will immediately void the manufacturer warranty 10 Consult your authorized dealer for assistance with any issues or questions you may have 11 Do not use harsh chemicals cleaning solvents or strong detergents to clean the device 12 Wipe it with soft cloth that has been slightly dampened in a mild soap and water solution 13 If you suspect your device has been struck by lightning do not touch the device power plug or phone line Call your authorized dealer for assistance to avoid the possibility of electric shock 14 Ensure the PBX is installed in a well ventilated room to avoid overheating and damaging the device 15 Before you work on any equipment be aware of any hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents If you are in a situation that could cause bodily injury Copyright OZYCOO All rights reserved V1 0 Chapter 1 Brief Introduction 1 1 Brief Introduction of CooVox Series The CooVox Series IP PBXs are designed to provide SMEs small amp medium enterprises with all the standard and many advanced features that are normally only available from large expensive legacy PBX
65. uts 75 blacklist number this number will be added in the list of Blacklist Number When the registered extension user inputs 075 blacklist number this number will be deleted in the list of Blacklist Number 2 4 6 Call Pickup This feature allows users to answer a call that is ringing on another users extension by pressing the selected feature code on their own phone as shown in the diagram below When Extension is ringing Input function key 8 q 4 Input function key and define another extension to pick up Connected to speak Input function key 8 to pick up the registered extension which is in the ring at random This can be defined in Feature Codes Input function key and define another extension to pick up This can be defined in Feature Codes 2 5 During a Call 2 5 1 Call Parking This feature allows a call to be placed on hold system will play the parked number e g 701 and then retrieved from any other extension by entering the parked number After answering the call to park the call press 2 700 on the telephone dialpad to transfer the call to the parking lot 700 This will park the call and the system will play the parking space e g 701 To retrieve the call from the parking lot anyone can pick up any registered extension and dial the parking space number e g 701 and will be connected with the parked caller Refer to the diagram below 21 Copyright OZYCOO All rights reserved
66. vailable agents until one answers default RoundRobin Starting with the first agent ring the extension of each agent in turn until the call is answered LeastRecent ring the extension of the Agent who has least recently received a call FewestCalls ring the extension of the Agent who has taken the fewest number of calls Random ring the extension of a random Agent RRmemory RoundRobin with Memory like RoundRobin above except instead of the next call starting with the first agent the system remembers which extension was was called last and begins the round robin with the next agent Aget Check each agent that is to be a member of this specific Call Center Queue Queue Options Announcements Caller Position Announcements Agent TimeOut sec 15 Freguency sec 30 PF Auto Pause pa q ri nnounce Hold Time fag Wrap Up Time sec 10 LA Max Wait Timei sec Ta it Time Periodic Announcements Max Callers 8 apek een Join Empty P Ba Z Announcements ElLeave When Empty Prompt hi e fa see If not answered et ll Destination Hangup 34 Copyright OZYCOO All rights reserved V1 0 Reference Explanation Agent TimeOut sec Specify the number of seconds to rin an agent s extension before sending the call to the next Agent based on Ring Strategy Auto Pause If an Agent s extension rings and the Agent fails to answer the call automatically pause fee that agent so the stop re
67. vite other participants Play hold music for the first Check this option to play the hold music for the first participant in the conference until participant another participant enters in this conference Enable caller menu Check this option to allow the participant to access the Conference Bridge menu by pressing on the dialpad Announce callers Check this option to announce to all Bridge participants that new participant is joining the conference Quiet Mode If check this option all the participants in the conference can hear only but it is not allowed to speak Leader Wait Wait until the conference leader administrator entering the conference before starting the conference 36 Copyright OZYCOO All rights reserved V1 0 To join a conference refer to the diagram as below Ready to go into conference Ge Input conference room Input conference room Go into the number 900 password 1234 conference room While in a conference the administrator can invite new guest extension user or external number into the conference Default password for admin is 2345 As an administrator to invite a new guest to the conference refer to the diagram as below Invite new conference member FDO h function key The called party go X hg e gt into the conference 4 4 Ea Conference Room Input function key 0 and function key The called party Admin back to number who you want to invite hang up the c
68. xample create InternalDialPlan to include all Internal Calling Rules but do not select any outbound dial rules Select InternalDialPlan for all extension users that do not need the ability to make external calls Click DialPlans1 gt New DialPlan New Dial Plan x DialPlan Name DialPlan3 Include External Calling Rules Include Internal Calling Rules No Dial Rules defined Default You can click here to create a Dial Rule l Spy Conference Ring Groups IVR Call Queues Paging and Intercom I Directory DISA Save Cancel 19 Copyright OZYCOO All rights reserved V1 0 You can create one or more DialRules for DialPlans from this page New Dial Rule x Rule Name PIN Set Place this call through eda SIP a po Available Trunks Selected Trunks Custom Pattern Z Any digit from i to 9 N Any digit from 2 to 9 X Any digit from O to 9 Any number of additional digits Delete digits prefix from the front and auto add digit before dialing Save Cancel Reference ltem Explanation Define the name for the dial rule Input this Pin when you use this dial rule Place this call through Select one of the trunk groups that have been set up to use for this dial rule Custom Pattern N any digit from 2 to 9 Z any digit from 1 to 9 X any digit from O to 9 One or more digits Delete digits prefix How many digits will be deleted from what the user dialed to what is actually sent over

Download Pdf Manuals

Related Search

Related Contents

  Toshiba Satellite C55t-A5296    Manuel d`Instructions - TA Triumph  Cool Imaging # Manual de Ayuda  Manuale Tecnico Monobloc    Bedienungsanleitung Computer  

Copyright © All rights reserved. Failed to retrieve file