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LET`S OPEN A BEAUTY SALON! ...and EXPANDING YOUR

1. INVEST into her business She wants to have three big BEAUTY decorated rooms One room will serve as EE WAIT room and reception She wishes to puta COMFORT sofa in it and a counter desk with a computer This room will lead to the second one in which therapies and TREAT will be performed The LAST will contain all the necessary EQUIP needed for a therapy She already decided that it would be FURNITURE in dark violet colour She read that this Set RELAX E EFFECTIVE on the client and besides it is also very TREND E DAY The Nee THREE room will be used as STORE for all the products If the business goes well she thinks there is a POSSIBLE of KREEG EXPAND and also start offering other treatments such as massages and someday she may even consider the INCLUDE of sauna and the EE CREATE of her very own little spa centre A person who runs the business or is responsible for a certain part of it but is not necessarily also the owner of the place 20 A picture or drawing which represents the company s brand 101 va REPUBLIKA SLOVENIJA EK MINISTRSTVO ZA IZOBRA EVANJE l vd Nalo b
2. have more than 50 regular clients One of the most popular E OC be the facial but clients also often decide to have a manicure or pedicure Usually TE be around 5 clients per day but almost every week there is also someone Who Calls make a last minute appointment ye S1G tee offer treatments for the face Mia also think about other service her salon could offer to its clients She also want to start offering massages and body treatments such as anti cellulite treatments She get this idea from one of her clients who enquire about it I SG aie eee eae not decide for the expansion when she included nails she EE not succeed in such a short time Since this first business decision E turn out to be a good one it is only reasonable expand the services even further YOu must provide new products and treatments for your clients all the time in order make them satisfied one successful businesswoman argue in an article Mia read last week It was exactly this that make her think about the new ways of expanding her busi
3. OC OV EC SN A ME INNOVATE The product is supposed to CAG EIT th eegenen GENERATE and NEW of cells more E QUICK as any other product 85 A REPUBLIKA SLOVENIJA EK S MINISTRSTVO ZA IZOBRA EVANJE l vd Nalo ba v va o pril 1odnost 7 KONZORCIJ SOLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA 8 4 Listening SALESMAN Having seen the advertisement and having browsed through their website Mia has decided to find out a bit more about the Naturella products Unfortunately there is no distributer of their products in Slovenia Therefore she contacted the nearest distributer in Graz and made an appointment with their sales representative PRE LISTENING ACTIVITY Prepare a list of questions you would like to ask the sales representative WHILE LISTENING ACTIVITY Listen to their conversation make notes of the points the sales representative makes and which you find important POST LISTENING ACTIVITY Has the sales representative convinced you Would you buy their products What do you think the major advantages of the training seminar they were talking about are Have you attended such a seminar or would you like to 8 5 Speaking YOU RE ON TV Mia 1s attending a training seminar which Naturella is organising for the cosmetologists who are going to start using their products Naturella is going to make a short video of
4. seem expensive at the beginning it is quite cheap considering she got so many products included Actually Mia ER Aa never buy so many things at such a low price This kit will surely help her achieve excellent results as a makeup EE a tees not work with professional makeup since she be at sehool when they EEN have a class devoted entirely to makeup and styling Because she lacks experience there is no room for improvising so the products used play an even more important role 39 E REPUBLIKA SLOVENIJA Re SE ai MINISTRSTVO ZA IZOBRAZEVANJE ez Nalozba v vaso prihodnost ZNANOST KULTURO IN SPORT 7 KONZORCIJ OLSKIH CENTROV Er Pe priar h MK IRA ROPSKA UNIJA 4 4 Vocabulary A NEW KIT ACTIVITY 1 On the Internet find a kit which contains as may products as you would like to own and recommend Mia to buy Firstly name all the products which are included ACTIVITY 2 Which kit did your classmate choose Ask your partner questions to find out which products you have in common and which not Discuss the differences and make a list of the products which you advise Mia to buy ACTIVITY 3 Here is the picture of Mia s kit She has asked you to check all the products she bought Match the items in the picture with items stated in the catalogue The kit contains concealer natural lilac green creme base foundation light medium dark
5. plat her first session with a client el prepare for the type of treatment well 1 See get the room and all the products needed ready before the customer arrive THE Ee enoia arrive in the morning that is Eege offer her some coffee After EEN go to the treatment roo EE geneet explain her the whole procedure to ma NEE understand it completely Then Mia turn on some music for relaxation and she begin with the treatment Ee expect that the treatment take approximately 60 minutes After the HEAUNEN oe ona be over Mia a oe nee loka ask the client to fill in a short guestionnaire to express how she feels about the treatment Such feedback from a client SE be very important so that Mia can improve anything if needed Wide TGS SN EE ask the client to sign her guestbook which be available at the reception 24 P V f VZ ab REPUBLIKA SLOVENIJA Re er MINISTRSTVO ZA IZOBRAZEVANJE Ka psi Nalo ba v va o prihodnost 4 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA 2 3 Speaking HELLO OR WELCOME Today is the day when the first customer is coming to the beauty salon Since this is the first client Mia is a bit unsure how to approach her What is more the client does not speak Slovene
6. e general information of the salon name contact details 49 va REPUBLIKA SLOVENIJA _ EK MINISTRSTVO ZA IZOBRA EVANJE l vd Nalozba v vaso prihodnost 7 KONZORCIJ OLSKIH CENTROV OPER BRALNO LENO FINANCIRA ZNANOST KULTURO IN PORT 5 5 Listening AD PROPOSALS Mia wants to choose the best radio advertisement for the salon which would attract a wider range of new clients PRE LISTENING ACTIVITY e What do you think is important in an advertisement Which ads do you personally find very attractive which put you off and why e Jn small groups discuss and agree upon 4 criteria to assess the effect of ads WHILE LISTENING ACTIVITY Listen to the presentation of your peers ads prepared in the previous activity and evaluate them according to your criteria by giving them points from 1 5 1 very bad 5 very good as well as assign a point if the classmate included the following a catchy slogan a short description of the new services the salon is offering manicure general benefits of these types of treatments and recommendations advantages which only this salon offers nail brand you are using general information of the salon name contact details NAME Does the ad contain 0 or point give from 1 5 points if the ad was points of the catchy describe general advant info of catchy funny peer slogan a ices ee a salo gem POST LISTENING ACT
7. MINISTRSTVO ZA IZOBRA EVANJE l vd Nalo ba v va o prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJ EXERCISE 4 In addition to expanding vocabulary by using collocations a cosmetologist must also be familiar with technical terms in order to be able to properly explain a client the whole procedure of the treatment they are about to perform Take a look at the text and guess the missing words Think of the knowledge you have ained in other school subjects in order to complete the task or check the clues provided at the end of the page Mia Us ally aa ono vol aa dai starts with include putting your hair back with the helpofa What always follows is 7 This may be done just once EE cleansing milk or maybe two times if necessary to cleanse RE 4 After this there comes a 5 to 10 minute massage with DEE ke starting from the se Normally at first the area around the lips and cheeks is massaged and then the 48 and the EE follow ROA ER A the is EE gt massaged The cleansing gt with cleaning your face with water USING 55 e e om After this I will apply the toner on your face and neck with the helpofa
8. 4 WG Ead Nalo ba v va o prihodnost G KONZORCIJ OLSKIH CENTROV OPi RAC IJO DELNO FINANCIRA EVROPSKA NIJA CONTENTS PAGE 1 Introduction 2 Units LANGUAGE SKILLS LANGUAGE KNOWLEDGE UNIT 1 My wish The big day How much Leaflet Furniture Present tenses Organizing Stative verbs work UNIT 2 How to use 1t How is it done Hello or Parts of the face Future tenses Preparations Welcome and Planning UNIT 3 How to use it Keeping records Is everything Letter of inquiry Equipment Past tenses Treatment and OK Conditional Equipment clauses A once in a Hairdresser s A reply from the Makeup Present Perfect lifetime instructions editor expressions tense opportunity Tools UNIT 5 Hands A new service Ad proposals I need more Advertisement Hands nails and Wishes and Nails info manicure 3 Conclusion 4 Appendix a Grammar reference b Tape scripts c Writing a formal letter 5 Sources 13 REPUBLIKA SLOVENIJA MINISTRSTVO ZA IZOBRAZEVANJE ZNANOST KULTURO IN PORT ai Ead Nalo ba v va o prihodnost wat KONZORCIJ OLSKIH CENTROV OPE on JO DELNO FINANCIRA EVROPSKA UNIJA UNIT I Organizing work INTRODUCTION This is Mia She would like to start her own business and open a beauty salon She k been thinking about this for years and she feels now is the time to fulfil her wish She wants to open her salon in one of the biggest cities in Slovenia She has not guite decided
9. Be able to Expresses specific ability in a certain situation Last season I was able to run a 42 km marathon Manage to Expresses something that was very hard for us to achieve He was training so hard and he finally managed to break the world record in swimming MODAL VERBS of DEDUCTION 6 Modal verbs of CERTAINTY I m sure I m positive Present Simple I m sure he works hard MODAL Infinitive He must work hard I m sure he doesn t work hard He can t work hard INASH ad Present Continuous I m positive he 1s working very hard now MODAL beting He must be working very hard now I m positive he isn t working very hard now He can t be working very hard now Past Simple I m certain he worked very hard last year m H 59 Ak REPUBLIKA SLOVENIJA HS MINISTRSTVO ZA IZOBRAZEVANJE l Ss Nalozba v vaso prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPE ep NO UENO FINANCIRA EVROPSKA UNIJA MODAL HAVE 3 He must have worked very hard last year form Pm certain he didn t work very hard last year He can t couldn t have worked very hard last year Past Continuous Um convinced he was working very hard all summer MODAL thave been He must have been working very hard last summer verb ing Pm convinced he wasn t working very hard all summer He can t couldn t have been working very hard last summer 7 Modal verbs of POSSIBIL
10. After studying the basic letter layout and the typical formulaic expressions which may appear in a letter write a letter to Mrs Smith Write to Mrs Smith to remind her of the new date of the appointment On the basis of the previous conversation and notes you made write a letter of apology where you include an introduction explaining the situation again the old and the newly fixed date apology a special offer to compensate for the inconvenience 6 6 Reading A LETTER OF COMPLAINT When dealing with clients not only cancellations but also complaints are an inevitable part of the business Mia got a letter of complaint yesterday from a client claiming she had had an allergic reaction after the treatment 72 va REPUBLIKA SLOVENIJA _ EK MINISTRSTVO ZA IZOBRA EVANJE l vd Nalo ba v va o prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA PRE READING ACTIVITY e What kind of reaction do you think the lady could have got after a facial e Do you think she blames the staff of the salon for this WHILE READING ACTIVITY Read the letter of complaint and try to anticipate what the letter says next by answering the guestions as you read Zidan kova Street 5 3000 Celje Dear Mrs Mia I am writing to inform you of the unpleasant situation I found myself in after the treatment On Saturday I had a facial done in your salon Besides many other guesti
11. Can you briefly describe the work you do in Can you briefly introduce your salon your salon 8 6 Vocabulary WORD FORMATION ARTICLE After attending the conference and training seminar organized by Naturella she got a certificate and has become a qualified cosmetologist for Naturella products Every new beauty salon that joins their brand is offered a unique opportunity to publish an article in the company s magazine and present themselves on their official website This is a great promotion which is why the article must be written very carefully in order to attract as many new clients as possible Before writing it Mia read some presentations of other salons on the website to gather some ideas for her own article Read the article and fill in the missing gaps with the appropriate forms of the words in the brackets Beauty salon SunLight More than just beauty Our beauty salon is LOCATION in the Hotel Sun Shine in Vienna We offer our clients all sorts of TREAT among which one of the most popular are FRANCE manicure and SPORT HIGH trained PROFESSION and THERAPY with years of experience in beauty PROCEDE In our salon we use the GOOD products from Naturella which give excellent results We are also DISTRIBUTE for this cosmetic brand which means that our clients can buy these products at SPECIAL low prices For more information you are welcome to visit our website and check out
12. 96 REPUBLIKA SLOVENIJA EK MINISTRSTVO ZA IZOBRAZEVANJE l vd Nalozba v vaso prihodnost 4 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA TAPE SCRIPTS 6 3 Tape script MIA Hello this is Mia form the Beauty salon Relaxa speaking Can I talk to Mrs Smith CLIENT Hello yes this is she MIA I apologise for disturbing you but unfortunately we have to cancel your 4 treatments this week Something rather unexpected happened as one of our employees fell ill yesterday CLIENT Oh that s all right We don t want to catch a cold do we MIA Well certainly not That is why I m calling to set new dates for your treatments if that is possible CLIENT Of course no problem When can I come MIA Well you were supposed to have your three treatments on Monday Wednesday and Thursday and make upon Friday if I m not mistaken B overlapping Yes yes that is correct MIA Well if you have time we can do it next week on the 22 in month that s Tuesday at 10 a m Wednesday at the same time as your appointment this week and on Thursday at 9 a m We can do the make up on Saturday if that suits you CLIENT Oh no that s terrible I had an appointment for my make up because this Friday I am going to a party and I want to look my best Is there any chance you squeeze me somehow in the schedule for this Friday MIA Hmm I understand Let me check Well you could come at
13. necessary equipment needed for a therapy She has already decided that it would be furnished in dark violet colour She read that this colour has a relaxing effect on the client and besides it 1s also very trendy nowadays The third room will be used as storage for all the products If the business goes well she thinks she will expand it and also start offering other treatments such as massages Someday she may even include a sauna and create her very own little spa centre ax REPUBLIKA SLOVENIJA Re SR MINISTRSTVO ZA IZOBRAZEVANJE Ka Ss Nalozba v vaso prihodnost 4 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPE RACIJO DELNO FINANCIRA EVROPSKA l NIJA POST READING ACTIVITY Think about your own wish Write a short paragraph about what you wish to do professionally Think of the previous discussion and what Mia has written Include the following points e explain what career you want to pursue e why you want to do this kind of work for a living e what your dream job would be like sb 1 2 Grammar WHO IS MIA Your dream may partly come true now that you are helping Mia in the beauty salon RE NAME In order to be able to successfully work with her you need to get to know her a bit better Read some facts about her and fill in the missing gaps with the most appropriate forms of the verbs in brackets by using Present Simple or Present Continuous If necessary look at the grammar section Eege be
14. smiselna uporaba v praksi KOM 1 Poznavanje in razumevanje principov u inkovitega vodenja sestanka in poslovnega pogovora ter njihova smiselna uporaba KOM 2 Poznavanje in razumevanje principov u inkovite predstavitve in njihova uporaba pri delu KOM 3 Poznavanje in razumevanje kodeksa poklicne etike in ravnanje v skladu z njim KOM 4 Naslov enot u nega gradiva e Lets open a beauty salon 1 vsebinski sklop KNO e Expanding your business 2 vsebinski sklop KOM Ak REPUBLIKA SLOVENIJA MINISTRSTVO ZA IZOBRA EVANJE ZNANOST KULTURO IN PORT POVZETEK ira Nalo ba v va o prihodnost OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA KONZORCIJ OLSKIH CENTROV 1 vsebinski sklop Kozmeti na nega obraza U no gradivo obravnava rabo angle ine pri organiziranju dela sprejemanju strank in vodenju dokumentacije ter besedi e o pripravi na rtovanju in izvajanju nege uporabi aparatov in li enju ter negi rok in nohtov 2 vsebinski sklop Komunikacija U no gradivo obravnava rabo angle ine za kakovostno medsebojno komunikacijo vodenje u inkovitega sestanka ali poslovnega pogovora in predstavitev ter besedi e v zvezi z kodeksom poklicne etike Klju ne besede 1 vsebinski sklop Kozmeti na nega obraza organiziranje dela sprejemanje strank in vodenje dokumentacije priprava na rtovanje in izvajanje nege uporaba aparatov li enj nega rok in nohtov v angle ini
15. so that you transform all of them from wishes into facts Use the guidelines in the grammar reference for additional help U She did not take part in the shooting earlier but she wished she had taken part in the shooting earlier but she wishes she had a manicure and pedicure equipment but one client even wished this salon had offered manicure but Mia now wishes she could offer her clients also these treatments but she wished she had thought of this sooner 47 Ak REPUBLIKA SLOVENIJA Re sa v D MINISTRSTVO ZA IZOBRA EVANJE Ka Ke Nalozba v vaso prihodnost 7 KONZORCIJ SOLSKIH CENTROV OPERACIJO DELNO HNANCIRA EVROPSKA UNIJA ZNANOST KULTURO IN PORT 5 3 Vocabulary WHAT IS A NAIL FOLD If Mia really wants to include the manicure into her services then skilfully applying nail polish is not enough It is also essential to get some additional information about the expressions connected to nails and hands as well as to be completely familiarised with the equipment needed for such treatment ACTIVITY 1 Help her with your knowledge of manicure and name the parts of the nail in the picture with the following expressions distal free edge of nail distal nail fold lateral nail fold proximal nail fold cuticle lunula nail plate ACTIVITY 2 Draw the shape of a hand and mark the following parts index finger A joint E middle finger T nail palm 5 little finger
16. 2 vsebinski sklop Komunikacija kakovostna medsebojna komunikacija vodenje u inkovitega sestanka poslovni pogovor predstavitev kodeks poklicne etike v angle ini Avtor Eva Mernik Recenzent Maja Barbara Kokot Lektor Maja Barbara Kokot Datum Avgust 2012 4x REPUBLIKA SLOVENIJA Re MINISTRSTVO ZA an JE l Ss Nalozba v va o prihodnost ZNANOST KULTURO IN PORT vi KONZORCIJ OLSKIH CENTROV V nim JE pent ate i IRA EVROPSKA UNIJA KAZALO Contents SPLOSNE ENO RAC RY EE 2 POVA ETEK ee 3 KAZALO e E AE A E AE terre etre 4 PREDSTAVITE VECJO PENO E ee ees nk o o an be asc ba a ko ooo bana ka na 8 be oles ale el ET a anj oa EE 12 CONTERT SPA E a 13 UNIF Eeer 14 IR GIEL RT 14 LIR EK e TE 15 Mg Cebit NAT gt VV Ee 16 l3 Grammar PLANS FOR THE FUTURE ee o ee ea pe E EE 17 LA Witing SPREAD THE WORD ME 18 EE eege 19 TG Vocabulary LET S DECORATE E 20 ljo listino THP TER EE 21 1 8 Unit 1 WHAT HAVE I LEARNT oo nana 22 UNIT 2 Preparations and Planning eege ee 23 21 orate THE FIRS FE CIENT A EM A ME VERE 23 2 2 Grammar FINALLY THE FIRST TREATMENT 24 Dao pake EE Eege ee 25 Ze ocab l ary PARIS OF THE FACE ares ose paren see pas 25 23 Meise mi HOW SIT A CT 26 PAR oa er Fatty teem ol Oh ER RT al il ee EE 27 Da NY e POR eera E E EA E E E E r 28 4 ZNANOST KULTURO IN SPORT OPERACIJO DELNO FINANCIRA EVROPSKA UNI A REPUBLIKA SLOVENIJA _ EK MINISTRSTVO ZA IZOBRA EVANJE l vd Nalo ba v
17. 25 years old She geegent ees live in Celje She SE study cosmetology at The Faculty of Pharmacy Every day SHC eege go to the library of the faculty to study there She EE wake up at 7 o clock eat breakfast and SE take a bus to school EI E just finish her diploma thesis now and she will soon have a degree Tomorrow She meet her mentor at 7 a m to discuss the final details of her work which is why she has to wake up earlier than usual because the bus leave the station already at 6 30 The topic of the thesis she research is connected to opening a beauty salon and its management She be really interested in this process and managing a beauty galoi serseri represent a real challenge for her This is also why she probably SE want to own a salon herself ax A REPUBLIKA SLOVENIJA Re 7 MINISTRSTVO ZA IZOBRA EVANJE Ka Sa Nalozba v vaso prihodnost 7 KONZORCIJ SOLSKIH CENTROV ZNANOST KULTURO IN SPORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA D 1 3 Grammar PLANS FOR THE FUTURE Read what Mia is planning for the future and insert the most appropriate forms of the verbs in brackets into the gaps by using Present Simple or Present Continuous Be careful about stative verbs If in doubt check the grammar section besides ner degree Mia em
18. 30 in fact She has never had so many customers before She wishes she had taken part in the shooting earlier so that her salon would have become so well known sooner Working a lot was although trying also rewarding this gave her both new motivation as well as the financial support to start working on new projects At the moment one of her projects is to get manicure and pedicure equipment During this month the clients have told her a lot about their previous experience with beauty salons and Mia realised that almost all of them had also had a manicure or pedicure done at least twice or three times a year before they became her clients One client even wished this salon offered manicure as she needed to look her best for a party she attended that day This really made Mia think She realised she was only offering face treatments She offered facials acne treatments and even make up for special occasions But besides beautiful makeup and carefully selected clothes special events also require beautiful nails and toes For this reason Mia now wishes she could offer her clients these treatments as well Mia could not believe how she had forgotten about this idea before the salon was opened She wished she had thought of this sooner as manicure and pedicure turned out to be such an important service Realising that she decided to start offering these as well WHILE READING ACTIVITY 1 e While reading the text underline
19. DELNO FINANCIRA EVROPSKA UNIJA 4 8 Vocabulary NEW KNOWLEDGE The shooting was a success Mia not only represented the salon very well but also gained valuable experience For example she learnt what the function of specific products is and made notes ACTIVITY 1 Since she was very busy at the shooting all her notes got mixed up Put them in the correct order so that you match the expression on the left with the definition on the right a b Face primer i Foundation d Concealer Face powder Rouge blush er Lipstick Lip gloss 5 Bronzer Mascara h Eyeliner Makeup remover k A powder cream or liguid used for colouring the cheeks A finish which is used for colouring the skin giving it a golden or darker colour A pencil used for drawing a line around the eyes to make them appear darker or bigger It is used to hide the marks on the skin or to cover any other imperfections A product which is primarily used to colour the lips A product used for removing make up Product which is applied before foundation and used in order to reduce the appearance of pores eases the application of makeup and prolongs its durability This product which may also be waterproof is applied on the eyelashes to make them appear darker longer or thicker It is used to conceal the spots or uneven colour of skin A kind of lipstick in a liquid form A product which sets the foundation and gives a matte finish conceals small
20. Da Cr ania eg eT URE PU EE 82 8 2 Reading AN INTERESTING ADVERTISMENT na 83 8 9 Vocabulary WEBSITE EE 85 CEE EE ALES MAN a EE ET A E EEA E EEEE A EE E EA EN 86 Bp co ORE ON WR 86 8 6 Vocabulary WORD FORMATION ARTICLE cccecececeeeeeeeeeeeeeeeeeeeeeeeeeeeees 87 Be VV Te ERT EI EE 88 UNIT 9 Poznavanje in razumevanje kodeksa poklicne etike in ravnanje v skladu z njim 89 rer KEE OFE CHIC ee 89 9 2 Speaking REGULATIONS cccssssccccccceeeecesseceesssssssscceessscccccceeeeeesssessessesescseessssees 90 9 3 Listening PRESENTA TIONS E 9 ye Ee E EE 9 O o VOCADUIaL y Word EE 93 i Tels IVE TIN eege 93 CONCEUSTON WE 94 INT eege 95 ENER E E TA 95 TAPE SCRIPTIS ae een nea ne ee a eee ee ee ee lo el ke Ree ee ee eee 97 IE VTS EON OR MODULI eege 100 Kal ae ec a ee E E nee ree ee eee 111 P REPUBLIKA SLOVENIJA HS SE lt 7 MINISTRSTVO ZA IZOBRA EVANJE RO v vaso prihodnost 7 KONZORCIJ SOLSKIH CENTROV ZNANOST KULTURO IN SPORT OPE ep NO DELNO FINANCIRA EVROPSKA UNIJA PREDSTAVITEV CILJEV ENOT Let s Open A Beauty Salon What do you know about beauty therapy and beauty salons For each unit try to answer the following guestions Have you ever wondered about UNIT 1 why you or someone else wants to become a beauty therapist Or maybe how you say something you are doing at the present time Do you know what stative verbs are How would you advertise your salon What about t
21. I Have you taught Mia new vocabulary related to hands and nails YES NO Have you written the TV advertisement in Slovene YES NO LI Have you presented your version of the radio advertisement YES NO NEE 32 REPUBLIKA SLOVENIJA Z MINISTRSTVO ZA IZOBRA EVANJE ZNANOST KULTURO IN PORT CU GE Nalo ba v va o prihodnost S KONZORCIJ OLSKIH CENTROV OPi RACIJO DELNO FINANCIRA EVROPSKA UNIJA In the past few months Mia s business has really improved Now she has more than 50 satisfied regular clients CONCLUSION She has not only paid off the loan she took when she opened the salon but with your help and expert managing she has also managed to put some money aside Now that her dream of having a beauty salon is fulfilled she can set herself new goals She is already thinking of expanding the salon and starting to offer new services including body treatments With your help she is bound to succeed However for now both of you are going to have a well deserved break as Mia is going on holiday next week and she advises you to do the same in order to get new strength for the upcoming challenges Thank you for all your help 53 REPUBLIKA SLOVENIJA EK MINISTRSTVO ZA IZOBRAZEVANJE l vd Nalozba v vaso prihodnost KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJ APPENDIX GRAMMAR SECTION 1 Present
22. Re er MINISTRSTVO ZA IZOBRAZEVANJE Ka Ss Nalozba v vaso prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPE RACIJO DELNO FINANCIRA EVROPSKA UNIJA CONCLUSION Good work You ve managed to help Mia with another challenge in her career namely to expand her business and open a new salon which includes more services than Mia has ever offered to her clients before You ve helped her manage the salon gave her valuable advice with clients who had complained and gave her tips on how to hold successful meetings with the manager of the hotel and new employees Together you have managed to start from scratch and set up a successful beauty salon which has a clear idea about professional ethics and follows strict rules as recommended by the leading cosmetology associations Lately the business has been really going very well and the manager of the hotel also noticed that He even suggested Mia a strange yet exciting new business opportunity The hotel is renovating their spa centre and there is a chance that Mia will be in charge of it If she does she will surely need your help again so maybe you two will soon meet again 94 Ak REPUBLIKA SLOVENIJA _ HS MINISTRSTVO ZA IZOBRAZEVANJE ie psi Nalo ba v va o prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT Opt RAK IJO DELNO FINANCIRA EVROPSKA UNIJA APPENDIX 2 GRAMMAR SECTION 1 Passive Formation of the PASSIVE VOICE 1 Passive of PRESENT
23. Read the text for the first time with some words missing and imagine the gaps are caused by a sound of a bad telephone connection ch eege The has told me to call you and give you SEI oo that you can prepare yourself better for the shooting and that you 92 will know how the work Here is how we ll do it First YOU MUSI do easesadarsctasaporessee lt eds the model s face and att the makeup Please use the from L Or al otherwise the face is always too EE and the cream gets into hair which causes a lot of problems for me and ruins The already EE hair After that I will Sthe hair and von must not touch it otherwise you ll get dirty The editor says that while waiting you have to apply AE ENE teense na ve EO AA Please make sure you apply and 103 on the eyes last because I must finish 104 he hair first otherwise it will get on the hair and all over the model s face as well After that you must do the final as we won t have much time left You have to Thy 12 o clock because the Addressing a person very informally Person in charge of and responsible for the magazine s contents and articles gt Another word for guideline
24. SIMPLE am is are 3 form of a verb ACTIVE Mary writes a letter PASSIVE A letter is written by Mary 2 PRESENT CONTINUOUS ACTIVE Mary is writing a letter PASSIVE A letter is being written 3 PAST SIMPLE ACTIVE Mary wrote a letter PASSIVE A letter was written 4 PAST CONTINUOUS ACTIVE Mary was writing a letter PASSIVE A letter was being written 5 PRESENT PERFECT Jhas have been 3 for ACTIVE Mary has written a letter PASSIVE A letter has been written 6 PRESENT PERFECT CONTINUOUS Jhas have beent being 3 for ACTIVE Mary has been writing a letter PASSIVE A letter has been being written 7 ec 7 PAST PERFECT ACTIVE Mary had written a letter PASSIVE A letter had been written 8 WILL FUTURE will be 3 for ACTIVE Mary will write a letter PASSIVE A letter will be written 9 GOING TO FUTURE ACTIVE Mary is going to write a letter PASSIVE A letter is going to be written 10 Passive of MODAL VERBS modal verb be 3 for ACTIVE Mary can write a letter PASSIVE A letter can be written 11 Passive in conditionals TYPE 1 will be 3 fo ACTIVE Ifitrains tomorrow they will cancel the concert 95 va REPUBLIKA SLOVENIJA SE lt 7 MINISTRSTVO ZA IZOBRA EVANJE Ej Nalo ba v va o prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPE RAC IJO DELNO FINANCIRA EVROPSKA UNIJA PASSIVE If it rains tomorrow the concert will be cancelle
25. Simple and Present Continuous PRESENT SIMPLE 1 Habits I smoke 2 Repeated events I watch TV every day 3 General truth facts The Earth rotates 4 Timetables The bus leaves at 5 o clock Subject infinitive s gt he she it DO they I we you Subject don t doesn t infinitive DOES he she it Do Does subject infinitive PRESENT CONTINUOUS 1 An action going on at the moment of speaking I am reading at the moment 2 An action which is time limited She is staying with me until she finds a place to live 3 Future arrangements and plans for the near future We are having lunch at 2 p m 4 Always Present Continuous express the speaker s annoyance He s always leaving his things on the floor Subject am is are verbting AM I Subject am not isn t aren t verbting IS he she it Am Is Are subject verb ing ARE we you they 54 REPUBLIKA SLOVENIJA EK MINISTRSTVO ZA IZOBRAZEVANJE l vd Nalozba v vaso prihodnost 4 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJ 2 Stative verbs STATIVE VERBS verbs not used in continuous tenses they express states 1 Jverbs of thinking and opinion e think mind believe agree consider feel understand e know think I think she s pretty But I am thinking of moving e love hate adore like prefer want wish SEE I see that man I am seeing him tomo
26. a few minutes Then I cut and your nails and apply and then soak your hands again After that cuticles are pushed back and if needed After this procedure cuticle IS applied and massaged into the skin When all this is done we can start applying nail polish First of lege is used then usually two coats of polish are applied and to finish the manicure I spray a It is recommended to wait for 5 to 10 minutes for the manicure to get fully dry 31 Ak Lal REPUBLIKA SLOVENIJA Re SE MINISTRSTVO ZA IZOBRA EVANJE Ka Ke Nalozba v vaso prihodnost H KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA ACTIVITY 2 Work in pairs Imagine you are a foreign client and you partner pretends to be Mia As a client ask about the types of manicures the salon is offering and ask for further explanation of the procedure You may choose from the following types of manicure classic regular manicure French manicure reverse French manicure paraffin wax manicure European manicure gel manicure When explaining the procedure see the previous task 5 8 Unit 1 WHAT HAVE I LEARNT Answer the following questions in order to figure out how helpful you have been to Mia ie A Have you suggested Mia to start a new business YES NO
27. a hair band What always follows is cleansing This may be done just once by applying cleansing milk or maybe two times if necessary to cleanse deeply After this there comes a 5 to 10 minute massage with upward strokes starting from the neck Normally the area around the lips and cheeks 1s massaged first and then the forehead and the chin Lastly the nose is gently massaged The cleansing finishes with cleaning your face with water using sponges After this I will apply the toner on your face and neck with the help of a cotton swab The face is then treated with a steamer for about 4 minutes This is great for blood circulation and Opening pores Afterwards the skin 1s ready for the removal of any blackheads After this the skin on the face and neck 1s massaged with a cream for about 20 minutes Then a vitamin E capsule is applied and massaged on the face for about 4 minutes Lastly I will apply the mud mask on your face and neck leave it to work and at the end wash it off with fresh water 3 1 Tape script Mia Hello You must be Mrs Thompson How are you 63 P REPUBLIKA SLOVENIJA HS SE lt 7 MINISTRSTVO ZA IZOBRA EVANJE RO v vaso prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPE ep NO DELNO FINANCIRA EVROPSKA UNIJA Hi Yes I am I m here for the facial Mia Great First of all I would like to ask a couple of guestions to fill in a record card We keep records of all our c
28. about the work in a salon This will surely enable you to get used to our team sooner What about jobs connected to massages 97 REPUBLIKA SLOVENIJA EK MINISTRSTVO ZA IZOBRA EVANJE vd Nalozba v va o prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA Lisa My second employment was a masseur in a spa centre I was working there for 2 years but I quit the job because I met my boyfriend and moved to Slovenia I have beenliving here for 3 years now and during this time I have had 3 part time jobs as a masseur Mia What are your expectations here Lisa I don t expect much The thing which caught my attention was the location of the salon I live in Nova Gorica and if I worked here I wouldn t need to drive a lot My last job was in Ljubljana which was really inconvenient as I had to drive for 2 hours every day and over the past few months that really became trying Mia Great I am really happy to hear that this location suits you Now the only thing we have to discuss is the salary I hope you understand that at the beginning you will be earning a bit less but eventually when we have more clients there will be opportunities for a promotion Lisa Of course That is not a problem for me The most important thing is that I am near my home In this way I ll save a lot of money on petrol Not to mention the time spent in the car Mia Wonderful I have no furth
29. all unknown vocabulary and try to guess what specific words mean by looking at the context 46 va REPUBLIKA SLOVENIJA _ EK lt MINISTRSTVO ZA IZOBRA EVANJE fm vd Nalo ba v va o prih lodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA WHILE READING ACTIVITY 2 In order to make sure you understand her new project read again the text carefully Focus on the following points and find out if the statements are true T false F or not given NG Statements After the shooting Mia was very busy nm She believes that if the shooting had been done earlier she would have become well known E sooner Because she was working hard she didn t have a lot of motivation She did not buy the equipment for manicure because it was too expensive Only few of her clients had a manicure before The new service will bring more customers She had planned to offer pedicure and manicure before she opened the salon a POST READING ACTIVITY e Do you think offering manicure and pedicure to the clients is a good idea e Read the text again pay attention to the use of tenses especially any particular grammar structures and think of possible reasons for their use Consult the grammar section sb 5 2 Grammar WISHES In the text Mia talked about her wishes all the time n order to make sure you understand what she wants it would be a good idea to paraphrase the sentences
30. because she is not only an expert for beauty products but also know exactly which products sell well and which be not bought very often Choosing the right brand be very important because if the products Se be of a high quality this enable great results Consequently this mean satisfied clients who recommend you to their friends Beside deciding on the range of products she nononnnnnnnnnnnnennnno use Mia must also decide on the schedule The spa centre in the hotel open at 9 a m and close at 8 p m Mia DEH EVE I cnccedscressees tessnuueawees be a good idea to come to work at 8 in the morning to prepare all the necessary things until 9 If the manager ee allow She start Working as early in the morning as possible Another thing she discuss with the manager tomorrow is to do with the TECEPION E sincers need to know tf It be possible for the clients to make appointments at the reception desk of the spa or if she need her own receptionist She hope they allow h
31. e List 5 reasons why you think such code of ethics exists for this profession WHILE READING ACTIVITY e Highlight points of the article which you personally find important e Underline any new expressions or unknown vocabulary Here are Mia s notes on Code of Ethics and Professional Practice RELATIONSHIPS IN THE SALON It is important that the beauty therapist acts professionally at all times The relationship with clients must be strictly professional and appropriate The sex age skin colour race political religious or any other views of the client must not affect how you treat your client You should maintain a positive atmosphere m the salon and cooperate with other co workers You must respect other beauty therapists and medical personnel CONFIDENTIALITY e The information a therapist gathers must serve only for the purposes of performing treatments e All personal information must be confidential e The client must be informed of the data you are keeping and must agree to it e You are not allowed to discuss the details regarding your client with anyone but your client COMPETENCE e You are allowed to perform only those treatments you are fully qualified for CLIENT S CONSENT The client needs to agree to the treatment you are about to perform You have the right to refuse to perform a treatment if you assess that the client s choice of the treatment is not appropriate You must consult your client prior to the trea
32. its first client tomorrow It is important to know as much as possible about the client prior to the treatment The following text explains how the client feels about having a beauty treatment for the first time in her life Read it and try to fill in the missing gaps with the most appropriate forms of the verbs in brackets by using Will Future and Going to Future Consult the grammar section Re reste OW ME go to a beauty therapist I have my appointment at 9 a m I ee ee ene not probably sleep tonight because I am so excited I have never been to a beauty treatment before that is why be nervous for sure tomorrow I have problems with skin and my doctor advised me to go to a beauty salon to see if they can do something about it I hope they able to do something about my skin problem DEE see a dermatologist I have very dry skin and in winter time I hope it not get worse I used to have the normal type of skin but ever since I started using a new face cream I have had problems My doctor says that some nutritious masks not be enough and that visiting a beauty salon a few times help Usually they know how to deal with these kinds of problems When I called there they explained the whole procedure step by step They said First we GE look at your skin to see what t
33. o prihodnost 7 KONZORCIJ OLSKIH CENTROV eee BEE 3 4 Grammar CRISIS Fill in the missing gaps with the most appropriate forms of the verbs Be careful about the conditionals and check the grammar section if necessary It was already Wednesday morning and Mia wake up carly and E leave for the salon at 7 a m If she EE be late she miss the delivery service If that happen it E be a disaster because she needed equipment as the following week the salon needed to be fully ready for the clients and equipped with machines for any kind of treatment Ee wait for 2 hours but nobody came to deliver the equipment She start to panic because she needed the equipment She thought If they not deliver the equipment day NE PR RR a IM not have enough time to prepare the salon to start operating normally She was so angry She couldn t understand how they could be so irresponsible If I be in their shoes ee not certainly behave in such a way she said Wa CUSTOMICT irirna pay for the goods the company usually deliver them within 8 days If Mia not already pay for them she E MOR EEREMA choose another company which
34. of birth is 15thNov 1978 Mi Great Now I think we ve got all the information we need Thank you very much Please follow me to the treatment room 4 6 Tape script Read the text for the first time with the words in brackets and the second time replace them with a sound of a bad telephone connection Hi darling This is Dave the hairdresser The editor has told me to call you and give you some instructions so that you can prepare yourself better for the shooting and that you will know how the work progresses Here is how we ll do it First you must clean the model s face and remove all the makeup Please use the makeup remover carefully otherwise the face is always too oily and the cream gets into the hair which causes a lot of problems for me and ruins the already washed hair After that I will dye the hair and meanwhile you must not touch it otherwise you ll get dirty The editor says that while waiting you have to apply concealer and foundation Please make sure you apply mascara and eye shadow on the eyes last because I must finish drying the hair first otherwise it will get on the hair and all over the model s face as well After that you must quickly do the final touch up as we won t have much time left You have to finish by 12 o clock because the photographer arrives at 1 p m and in the meantime the models have to get dressed Bye bye 64 Di Ak REPUBLIKA SLOVENIJA Re SC MIN
35. our special offers 87 Ak GR REPUBLIKA SLOVENIJA Re D MINISTRSTVO ZA IZOBRAZEVANJE Ka psi Nalo ba v va o prihodnost H KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPE RACIJO DELNO l INANCIRA EVROPSKA UNIJA 8 7 Writing ARTICLE Having read the article by the SunLight beauty salon Mia got some ideas what she wants to include in her presentation Help her write a similar article of 150 220 words in which you include the following ideas a title the slogan of the salon a brief description of the salon location of the salon and a brief presentation of the hotel presentation of the staff members treatments the salon offers contact details 88 REPUBLIKA SLOVENIJA MINISTRSTVO ZA IZOBRAZEVANJE ZNANOST KULTURO IN PORT 4 WG Ss Nalozba v vaso prihodnost wat KONZORCIJ OLSKIH CENTROV OPI me o EVRY JPSKA UNIJA UNIT 9 Poznavanje in razumevanje kodeksa poklicne etike in ravnanje v skladu z njim 9 1 Reading THE CODE OF ETHICS As a professional beauty therapist it 1s essential to follow the guidelines of the code of ethics Mia read the rules set by the leading cosmetology organizations and associations She made a short list of the most important rules each beauty therapist should follow in their professional career PRE READING ACTIVITY e Name a few things which you personally find very important in your career e What do you imagine under the term ethics
36. project and is meeting the editor who is in charge of the whole shooting to work out the final details PRE SPEAKING ACTIVITY 1 Firstly look at the following verbs which may be used when talking about makeup apply puton fear fo washofE correct Z SPEAKING ACTIVITY Mia wants to discuss the following points with the editor the technigues she could use the colours she proposes the makeup that needs to be provided for her work the time she needs for one model additional information Help her with ideas In pairs or small groups discuss the possible suggestions Mia might have for the editor Here are some examples e could apply to achieve deeper eyes e For the natural light the photographer might like colour e can mix colours e might need e can do make up in minutes ROLE PLAY lustrate possible outcomes of the meeting With the help of the above information act out a dialogue with your partner in which one pretends to be Mia and the other the editor In your conversation use the points Mia wants to discuss Additionally make three dramatic versions of the dialogue one in which the editor is very pleased with Mia in the other he is very rude and in the last dialogue he screams at her 41 REPUBLIKA SLOVENIJA Re SR MINISTRSTVO ZA IZOBRAZEVANJE Ka psi Nalo ba v va o prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPE RACIJO DE LN INANCIRA EV
37. ready and fully functioning She is not so worried about where she will find a receptionist or a cosmetologist The thing that is on her mind right now 1s how to find a good masseur with a lot of experience In order to make the salon operating as quickly as possible she has decided to put an advertisement on the Internet website for unemployed people or people looking for better job opportunities In this way she is surely to find somebody with the proper knowledge and the needed experience in no time Read her advertisement and help her finish it Fill in the gaps with the most appropriate forms of the words in brackets JOB OPPORTUNITY The beauty salon MASSAGE with a lot of experience Oualification The candidate must have appropriate EDUCATE and be a PROFFESION in this field It is also required to have a certificate in being a OUALIFY expert in at least three ADD technigues of massages preferably Thai massage sports massage and REFLEX Experience In addition to having the above mentioned certificates you are also required to have at LESS 5 years of experience in this profession Between 25 and 45 years in excellent health 78 va REPUBLIKA SLOVENIJA _ EK lt MINISTRSTVO ZA IZOBRA EVANJE fm vd Nalo ba v va o prih lodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA Working environment The post requires working in a team with other COSMET
38. staying now or the one in the Ce Mia Sure you can give me the address please Dorothy It s Slovenska cesta 173 1000 Ljubljana Mia Thank you very much All I need now is a telephone number on which we can contact a if cas We Heed TO nasa narobe pe k began bele MG ee or something similar and your e mail address Dorothy My phone number is 00386 41 542 1440 Mia And your e mail Would you like us to send you our or EE of our special offers Dorothy If possible I would von not to notify me via e mail I Ee check it so I think there is no point in giving you the address Mia Sure I understand Now all I need is just your date of and 871 88 E istory Are YOU to anything or did you maybe experience some particular skin problems in the past Dorothy Oh no So far I haven t had any problems so I think there shouldn t be any Oh and my date of birth is 15thNov 1978 Mia Great Now I think we ve got all the information we need Thank you very much Please follow me to the treatment room How do you ask somebody to slowly pronounce their name letter by letter 7 The name which is not your last name 7l Another word for last name Feel sorry for the mistake 7 Could you please Where one lives gt Not long ago 7 Change t
39. the end of the day At 8 p m Of course if that s not too late for you CLIENT Perfect Friday at 8 That ll be great MIA Splendid so see you on Friday and your other appointments are rescheduled for next week on Tuesday Wednesday and Thursday I apologise again for all the trouble CLIENT It is really not a problem MIA Thank you again and have a nice day CLIENT Thank you Bye 7 5 Tape script Mia Hello My name is Mia and I am the owner of the beauty salon lam very pleased to meet you As it was written in the advertisement we are looking for a masseur with a lot of experience and according to your application and r sum you truly have a lot of references Lisa It s an honour to meet you Yes like I have written in the application I studied physiotherapy in Graz and I have worked in 4 salons so far After I finished the studies I specialised in sports massages and also took a course in Thai massage Mia Could you explain where you have worked Were you employed in beauty salons or spa centres Lisa Already as a student my part time job was in a small beauty salon I was more of an assistant and receptionist there as at the time I didn t have the degree and I could not do massages This was a great experience for me as I got to know the work in a beauty salon a bit better and gained valuable experience there Mia Aha that s great It is wonderful that you already know something
40. the manual How laser hair REMOVE works A laser for hair removal emits light energy which is absorbed by the pigment in the hair The Nat 1 EE ACT growth has the largest amount of pigment and therefore absorbs the light energy from the laser the MUCH The energy absorbed then damages the hair and causes ABLE for the hair follicle to grow hair again Due to the DAMAGE made the hair DOD ae EXPOSURE to the laser eventually fall out The result is EE LESS hair growth Who is the laser APPROPRIATENESS for Research shows that generally the light energy is absorbed better if the hair colour is darker than the patient s skin colour Therefore the result of the TREAT with the hair removal laser is likely to be less SUCCESS with the individuals with darker complexion and the individuals with light colour hair To achieve the same results more treatments are usually NEED la FE REMOVE ccc eeeeeeee eee ens PROCEDE 60 Become effective 61 sprati 104 ix ga va REPUBLIKA SLOVENIJA SE lt 7 MINISTRSTVO ZA IZOBRA EVANJE Me Ej Nalo ba v va o prihodnost 4 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPI RAC IJO DELNO FINANCIRA EVROPSKA UNIJA The procedure of rem
41. there are still some things that need to be taken care of Read about what Mia still has to do before opening the salon and fill in the missing gaps with the appropriate forms of the verbs in brackets You may use all tenses expressing futurity as well as Present tenses Check the grammar section at the back of the book on page 89 if in doubt The salon is in its final stages now There are just few things Mia need to take care of and then the salon be ready for the grand opening First of all and most importantly she must sign the contract with the hotel She meet the manager of the hotel tomorrow in order to talk about the contract Mia EN hope the lawyers prepare it until Monday so that on Tuesday IEY erte sign it Mia also needs to pick a brand of products she use in her salon She Ee think about it all week but she still not know which to chogse SDE resseca look at some websites tomorrow and hopefully she PEE EI E find some useful information on the Internet forums dedicated to cosmetology She has already decided she call her friend from secondary school to ask her for advice She work in a pharmacy She look forward to her advice
42. translucent loose powder 8 eyeshadows 4 creme eyeshadows 3 blushers 1new addition eye emphasiser black brown grey lash cr me black brown 4 lipsticks lip emphasiser medium natural medium synthetic dark natural dark synthetic lip gloss liquid eyeliner black W ali Ka professional mixing palette Sa pack of wedges 1 Pencil sharpener highlighter shader bronzer NEW 9 piece professional brush disposable mascara brushes NEW disposable sponge applicators NEW ACTIVITY 4 Mia packed her things and went to a friend to practise doing professional make up She only took the products which she assumed she would need and left the rest in the salon Work in pairs Cover the photo on the right and find out which products she will use and which she left at home by asking your partner questions 40 Ak REPUBLIKA SLOVENIJA Re SR D MINISTRSTVO ZA IZOBRA EVANJE Ka Kaz Nalozba v vaso prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA ACTIVITY 5 Mia has also done professional makeup for a client for a wedding she attended On the photo there are the products she used Now swap roles with your partner and answer the guestions 4 5 Speaking A REPLY FROM THE EDITOR Mia received a letter from the editor saying she was given the job of a makeup artist for their photo shooting She is very excited about the
43. va o pril sodnost 7 KONZORCIJ OLSKIH CENTROV 28 Unit 2 WHAT HAVETCEARN eebe 28 UMIL Temen and ME 29 3 1 Listening KEEPING RECORDS 29 3 2 Speaking IS EVERY THING OK napa epa oe ba oa o ee n o Va leave 30 33 rimmar A TERRIBLE DA E 31 SE amar E 32 3 9 EECHER 32 Bo Wear ON TO USE T ee EE T IEE E E NE 33 Dae EEN UNCERTAINTY eer e E A A EN AI IMA 35 SOU N BAT HAVE Eeer 35 UNIT 4 Mak uDp kana 36 4 1 Reading A ONCE IN A LIFETIME OPPORTUNIIN nn 36 e EE ERT EEN E 38 4 3 Grammar LET S BUY SOME MAKEUP ae 39 Z OC ANON A IN Wy EIN E 40 4 5 Speaking A REPLY FROM THE EDITOR kana 4 4 6 Listening HAIR DRESSER S INSTRUCTIONS REENEN 42 4 1 Write RRE NR ET ETS TG CN E 43 4 8 Vocabulary NEW KNOWLEDGE 44 4 9 Unit 4 WHAT HAVE I LEARNT 00 0 kann nana 45 MNE ENEE E 46 Dd ee ANEW SERVICE EE 46 VA EE a be oll se a NE nee te rene ee rene ee eee eee ee eee ee 47 5 3 Vocabulary WHAT IS A NAIL POLI NEE 48 Ja Wie ADVERTISING EE 49 A REPUBLIKA SLOVENIJA _ EK MINISTRSTVO ZA IZOBRA EVANJE l vd Nalo ba v va o prih sodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJ 3o Lihtne AD PROPOSALS E 50 30 Speikng I NELO MORE INPO EE Si 5 7 Vocabulary Expressi0nS na 31 3 8 Unit 1 WHAT HAVE lILEARNT kanona 52 CONC EUSTON a E Santas weston meena 53 APPT NDD ee 54 CRA MMAR E E NEE 54 TAPE OI A A e
44. your partner and try to answer the following guestions Why have you decided to become a cosmetologist Where would you like to work after you finish school Mia obviously wants to work in her own beauty salon Why do you think she wants that Would you like to be the owner of a beauty salon yourself one day Why WHILE READING ACTIVITY Mia has had a special wish what to become when she grows up While reading about it e underline all the unknown words e try to guess from the context what they mean My Wisk Mia first got this wonderful idea of opening a beauty salon one day when she was still a little girl While all her friends were playing with dolls she was mixing some ingredients she had found on the ground and pretended she was making a beauty cream Everyone thought she was pretending to be a chef Until college she had almost forgotten about her dream of being a beauty therapist but she reconsidered the idea again after finishing her studies Mia decided to fulfil her dream and started saving money for the salon Last week she finally got her loan application approved at the bank and now she 1s ready to invest into her business She wants to have three big beautifully decorated rooms One room will serve as a waiting room and reception She wishes to put a comfortable sofa in it and a counter desk with a computer This room will lead to the second one in which therapies and treatments will be performed It will contain all the
45. 2pm Smith 5pm 21 Monday 22 Tuesday 23 Wednesday 24 Thursday 25 Friday 26 Saturday 27 Sunday Smith 10am 28 Monday 29 Tuesday 30 Wednesday 1 Thursday 294 Friday 3 Saturday 4 _ Sunday POST LISTENING ACTIVITY e Think of different types of conversations on the telephone business call e With your neighbour enumerate a few ways of answering the telephone by using most common expressions e How about ending a conversation Discuss how you say good bye politely and think of a few expressions which are usually used in such a situation 71 Ak Lal REPUBLIKA SLOVENIJA Re SE MINISTRSTVO ZA IZOBRA EVANJE Ka Ke Nalozba v vaso prihodnost H KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPI RACIJO DELNO FINANCIRA EVROPSKA UNIJA 6 4 Vocabulary FORMAL LETTERS If your plans change a few days prior to the appointment you can also write your client a letter It might be also a good idea to send a letter to the client that Mia has just talked to on the telephone and remind her of the rescheduled appointment When writing a formal letter in English you have to be very careful about the special layout However not only the layout of the letter is important but you also have to be very careful about your style of writing in order not to sound too impolite Write some polite phrases which you would use when apologising 6 5 Writing CANCELLATION
46. 34 REPUBLIKA SLOVENIJA MINISTRSTVO ZA IZOBRAZEVANJE ZNANOST KULTURO IN SPORT 7 KONZORCIJ OLSKIH CENTROV 3 7 Writing UNCERTAINTY KR Nalozba v vaso prihodnost OPERACIJO DELNO FINANCIRA EVRI OPSKA UNIJA Despite having read the instructions and visiting the website some things are unclear to Mia This is why she would like you to write a letter and get the information which still puzzles her Write a letter of inquiry to the laser manufacturer Check the Appendix to study the layout of a formal letter and to get some ideas of what to write about In the letter you can ask specific questions which you still haven t found the answer to Your letter should include e a brief introduction e inquiry about the unclear instructions or specific detail of the laser you are interested in e an explanation of the sources you have already checked in order to find the required information e a polite request to send you the answer e your contact details Find the contact details of the recipient of the letter on the manufacturer s website 3 8 Unit 3 WHAT HAVE I LEARNT Answer the following questions and see what you have learnt in this unit 1 When new clients come to the salon the first thing to do is to 2 During the treatment it is the most appropriate to talk about 3 Unwanted hair can be permanently removed with the help of 4 If you are unsure about how the equipment in the salon is used yo
47. ACIJO DELNO FINANCIRA EVROPSKA UNIJA TAPE SCRIPTS 1 6 Tape script Mia Hello everyone For those of you who don t know me let me introduce myself My name is Mia Smith and I am the owner of this beauty salon I would like to thank all of you for coming here tonight and I am happy that I can share this wonderful moment with you Today is like my dream coming true I have always wanted to have my own beauty salon since I was 19 years old I liked being pretty and making other people beautiful was an even greater joy for me At this point I would like to thank my sister for letting me paint her face with lipstick all the time when I was pretending to be a make up artist and my mother for not being mad at me when some creams went missing I would also like to thank everyone else for supporting me Let me say a few words about my salon now First of all the name was very difficult to pick Since I couldn t decide on it I had to ask my manager to help me choose it so I hope you like it I think it symbolises something beautiful and healthy which is how I want my clients to feel I want that this beauty salon also makes you even more beautiful than you already are every time you visit it I propose a toast to successful business Now I would like to invite you to come with me and take a look at the salon yourself glasses ringing Mia Usually a facial starts with preparations including putting your hair back with the help of
48. AST PERFECT e An action which happened before another action in the past When I came home I saw that someone had broken into my flat After I had come home I called my friend Before I came home I had called my friend ADVERBS before after already just Subject had Past Participle Subject hadn t Past Participle Had subject Past Participle 10 Wishes WISHES 1 Present gt Pasti I am short gt I wish I was taller I live in the city gt I wish I lived in the country I wish I didn t live in the city I am going to the dentist gt I wish I wasn t going to the dentist 2 Past gt Past Perfect I didn t have money gt I wish I had had money I didn t obey her gt I wish I had obeyed her I ate too much gt I wish I hadn t eaten that much 3 Euture annoyance gt WOULD I will get up early gt I wish I wouldn t get up early I will lose my job gt I wish I wouldn t lose my job He will probably go on a long journey gt I wish he wouldn t go on a long journey WISH IF ONLY If only I was taller If only I had had money If only he wouldn t go 61 Ak REPUBLIKA SLOVENIJA D MINISTRSTVO ZA IZOBRA EVANJE ZNANOST KULTURO IN PORT ira Nalo ba v va o prihodnost KONZORCIJ OLSKIH CENTROV ENEE 62 REPUBLIKA SLOVENIJA EK MINISTRSTVO ZA IZOBRAZEVANJE vd Nalozba v vaso prihodnost 4 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPER
49. E 5 WORD FORAMTION Fill in the missing gaps with the essential vocabulary items a cosmetologist needs when describin the process of removing the unwanted body hair Use the words in brackets and change their part of speech to form a new word Laser Hae Removal equipment remove the unwanted hair Sg INTRODUCE KEE REMOVE ofthe WANT hair is one of the THOS eebe POP DEAN acc ena a ione PROCEDE Many people wish to remove the unwanted hair from various parts of their body such as the face legs EE ARMS back or bikini line There are several TECHNICAL of doing that for instance shaving Waxing TWEEZER and similar however only the laser PROCEDE may be E E PERMANENT reduce the amount of body hair WG RAM oct aa o la nace GROW and the structure of the skin Before TNS a aaa obed enke BEGIN of the TREAT it is important to understand the process of hair growth COMPLETE Hair grows in a three phase CYCLICAL at different rate of tage GROW in different INDIVIDUAL The EE LONG of growth is also DEPEND on the type of hair as well as on the part of the body it grows on Read more about the hair growth cycle under the anatomy section in
50. E READING e For each product decide on the brand which you think is the best Compare your choice of products with classmates e Now that you have the list of 5 specific products check their ingredients Visit the websites of these brands and try to find the lists of the ingredients of their products e Check whether the above mentioned substances are used in these products POST READING ACTIVITY e In class discuss which ingredients could be more appropriate instead of using these two and decide on possible alternatives dl Ak A REPUBLIKA SLOVENIJA Re SE 7 MINISTRSTVO ZA IZOBRA EVANJE Ka Esi Nalo ba v va o prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPE RACIJO DE LN INANCIRA EVROPSKA UNIJA 2 7 Writing REPORT After having explained everything thoroughly to the client it is essential to document every step of the treatment in detail Therefore write a report of the treatment in around 100 150 words Your report should include a brief description of the steps of treatment the list of products used and explanation of your choice the approximate duration of the treatment advice for further skin treatment Use the information Mia provided when explaining the procedure to the client in Task 2 5 2 8 Unit 2 WHAT HAVE I LEARNT This is Mia s diary which summarises all the events so far Read it and fill in the gaps with the appropriate words Dear Diary I am so excited
51. I would like to ask a i guestions to Eech 96 record card We KCCI tee e E EE ofall our clients and the treatments That is why we need some of your Expressing you are sure that this is Mr Thompson Asking how one feels usually right after greeting a person The most commonly practised treatment in beauty salons 65 A few some Write the question information into the questionnaire or record card 67 A track of all the information needed for a treatment such as medical history treatment history and personal information of a client 7 Information which are about a person and are confidential so a cosmetologist should never reveal them to somebody else 106 va REPUBLIKA SLOVENIJA _ EK MINISTRSTVO ZA IZOBRA EVANJE l vd Nalo ba v va o prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJ First of all your name is Dorothy Thomson is that D O R O T H Y T H O M S O N Dorothy You ve got the name tight TEE W spelled with a p in the middle T H O M P S O N Mia One WE E for this mistake Would you eege telling me what YOUL EE This Dorothy Oh lIjust Dee ro Slovenia and I ll be staying here for a few months due to my husband s work Shall I give you the address of the house where I am
52. ING ACTIVITY 1 e Jn small groups preferably 6 students discuss what to talk about during the treatment Should the therapist describe what is being done during the procedure or not e Name at least 3 topics you could discuss with your client ROLE PLAY Each pair should choose one topic you have come up with as a group and act it out to present it to Mia so that she will be able to successfully carry out the treatment Prepare a 3 minute conversation in which one of you is Mia the other the client and present it to your class a S ZN O O a O 30 Ak REPUBLIKA SLOVENIJA Re SR D MINISTRSTVO ZA IZOBRA EVANJE Ka Saz Nalozba v vaso prihodnost H KONZORCIJ OLSKIH CENTROV OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA ZNANOST KULTURO IN PORT sb 3 3 Grammar A TERRIBLE DAY After you had shown Mia how to approach a client during the treatment she managed to successfully communicate with the client However not everything went so well Yesterday Mia had a very tiring day Read about it and fill in the missing gaps with the appropriate forms of Past Simple and Past Continuous of the verbs in brackets Check grammar reference for the use of these two tenses if needed After the first client she realized how much more equipment she needs in her salon Luckily she already choose and NE ERI ER NEPRI order it last month It be du
53. ISTRSTVO ZA IZOBRAZEVANJE Ka Sa Nalozba v vaso prihodnost H KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA VIRI Slikovno gradivo Splet Pridobljeno 27 8 2012 iz http www ferobeauty com professionalkits asp 1d 422 amp cat S BC Student Make Up Kit Splet Pridobljeno 27 8 2012 iz http www mlmtipsandadvice com au wp content uploads 201 1 04 oriflame makeup products image jpg 111
54. ISTRSTVO ZA IZOBRAZEVANJE Ka Ss Nalozba v vaso prihodnost H KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA WRITING A FORMAL LETTER Your name Company Name Company Address Date eg 17 June 2012 Recipient s name Recipient s company Recipient s company address Dear Sir or Madam Mr Mrs Ms Recipient s name Content in several paragraphs Yours faithfully Yours sincerly uct Your name Enclosure CV 65 Ak va REPUBLIKA SLOVENIJA HS ee S MINISTRSTVO ZA IZOBRA EVANJE l Ke Nalozba v vaso prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPE RAC IJO DELNO FINANCIRA EVROPSKA UNIJA Types of letters 1 A LETTER OF APPLICATION Beginning I am writing to apply for the post advertised in Delo on 18 August With respect to your advertisment in the Delo for the post of I would like to End I enclose my CV I am looking forward to your reply response to meeting you to seeing you to hearing from you 2 A LETTER OF COMPLAINT I am writing to complain about End I would appreciate an early response I hope this matter will soon be resolved I hope this matter will receive your immediate attention 3 A LETTER OF INQUIRY I am writing to inquire about to get some basic information End I would like to thank you for your help time information I would appreciate if you could s
55. ITY I m not sure I don t know exactly MODAL Infinitive He may might not work hard He may might can could be working very hard now r MODAL beting He may might not be working very hard now Past Simple He may might can could have worked very hard las MODAL4HAVEH year form He may might not have worked very hard last year Past Continuous He may might can could have been working very hard MODALhave been last summer verb ing He may might not have been working very hard last summer LSVd LNASHdd 8 Present Perfect PRESENT PERFECT An action which happened in the past and still goes on in the present He has livled here since 1990 I have workled here for 20 years A result of a past action I have my leg Experience I have to Spain Historic events facts PAST TENSE The Chinese invented printing Pre eren wrote Zdravljica Agatha Christie wrote detective stories BUT Desa Muck has several books for youth OUESTIONS e When gt PAST TENSE e How long PRESENT PERFECT CLAUSES WITH SINCE I have in Lj since 1995 I have in Lj since we moved ADVERBS since for just already lately recently never ever yet today Subject hasn t haven t Past Participle 60 REPUBLIKA SLOVENIJA HS ee MINISTRSTVO ZA IZOBRAZEVANJE Ss Nalozba o vaso prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPE RAC IJO DELNO FINANCIRA EVROPSKA UNIJA 9 Past Perfect P
56. IVITY e Jn class vote who created the best ad and discuss why 50 REPUBLIKA SLOVENIJA Ge MINISTRSTVO ZA IZOBRAZEVANJE ZNANOST KULTURO IN PORT 4 WG Es Nalozba v vaso prihodnost wat KONZORCIJ OLSKIH CENTROV OPI me o BEVEK JPSKA UNIJA 5 6 Speaking I NEED MORE INFO 1 Find a classmate who evaluated your work with the same number of points as you gave him her 2 Take a look at the two features of the ad for which you gave the least points 3 Imagine you are a new client and your partner is Mia Act out a telephone conversation in which you inquire about the information poorly presented in the ad Example catchy description of general advantages of info ofthe catchy funny informative price memorable slogan services benefits the salon salon included l oe b b k brb MI The client good speed fi Hello I am calling to I would like to ask you to describe your services a bit more to me I didn t quite catch the name and the location of your salon Could 5 7 Vocabulary Expressions ACTIVITY 1 Mia is explaining the whole procedure of manicure to a client but she is a bit uncertain about the appropriate vocabulary Help her by filling in the missing gaps with the appropriate words from the box oil nail polish quick dry clipped The manicure always starts by choosing the colour of the Then you SEN your hands in the water for
57. NISTRSTVO ZA IZOBRA EVANJE ZNANOST KULTURO IN PORT Ben Nalozba v vaso prihodnost OPERACIJO DEI LNO HNANCIRA EVROPSKA UNIJA KONZORCIJ OLSKIH CENTROV 2 6 Reading HOW TO USE IT In the introductory conversation Mia finds out that the client has had problems with creams containing citric acid and alcohol 1 in the past The client is not allergic to these substances in general bducts too aggressive for her very sensitive skin SE none of these substances are present in the EE tends to use she wants you to check the products Fr ragrance Tocopheryl Acetate Rosa Canina Fruit OH Arginine PCA Jojoba Seed Oil Benzyl Alcohol Silica BHT BHA Cal Ae cium Sodium Borosilicate Calcium Aluminum Borosilicate haa nthetic Fluorpbogopite Polyathytene Terephthalate Polymethyt Mernacrylate von Oxides CI 77492 01 77499 Cl 77491 Mica Titanium Dioxide CI 77891 Red 7 Cl 15850 Red 28 Lake CI IW 45410 Yellow 6 Lake Ci 15985 opera 75470 ped e 22 Lake CI 45280 Yelow 5 Lake CI 19140 Blue 1 La 4 CI 42090 Water Aqua Paraffin o oma Copolymer Beeswax Cera Alba Stearic Acid Carnauba eeh Camauba Palmitic Acid Tnethanolamine Phenoxyethanol Aminomethyi Propan nediol Hydroxyethyic call Acada SE e Do you personally find these two 3 ingredients in creams problematic e List 5 products you would personally use when doing a facial in the case when a client has sensitive skin WHIL
58. OLOGY and members of staff The salon 1s LOCATION in the hotel and provides excellent WORK conditions Since we provide services in a hotel you will be reguired to work also in the NOON as well as on BEGIN the salary will be around 1000 including extra PAY for lunch and TRANSPORT to work After a year s time the salary may be NEGOTIATE Other skills We are looking for a candidate with great PERSON and somebody who is full of OPTIMIST MOTIVE and CREATE ideas You also have to have good SOCIETY skills to be able to work with clients and other staff members as well as to be CUSTOM to working in a team We are looking forward to hearing from you The beauty salon 7 5 Listening A JOB INTERVIEW It looks like your job advertisement in the salon was worth trying as there were five applications Having read them Mia has decided to call one candidate for an interview The other four candidates do not have the obligatory certificates as proof of their skills and did not meet the required conditions PRE LISTENING ACTIVITY e If you were to assess the candidate which questions would you set him her e Make a list of at least 5 questions you would ask if you were the interviewer The candidate Mia has chosen is Lisa Arnold Today she 1s coming for the job interview She is from Austria but has been living in Slovenia for 3 years now WHILE READING ACTIVITY Unfortunately you weren t able to be
59. REPUBLIKA SLOVENIJA MINISTRSTVO ZA IZOBRAZEVANJE ZNANOST KULTURO IN PORT iE A No i v va o prihodnost 7 KONZORCIJ OLSKIH CENTROV Bes sadi za ego ane a T Mozmeti ni tehnik LET S OPEN A BEAUTY SALON and Fva Merni 4 da Munus 2 U no gradivo je nastalo v okviru projekta Munus 2 Njegovo izdajo je omogo ilo sofinanciranje Evropskega socialnega sklada Evropske unije in Ministrstva za olstvo in port pm REPUBLIKA SLOVENIJA dk ge MINISTRSTVO ZA IZOBRAZEVANJE l Ss Nalozba v vaso prihodnost 7 KONZORCIJ OLSKIH CENTROV i ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA SPLO NE INFORMACIJE GRADIVA Izobra evalni program Kozmeti ni tehnik Ime modulov Kozmeti na nega obraza KNO 1 2 3 4 5 Komunikacija KOM 1 2 3 4 Naslov u nih tem ali kompetenc ki jih obravnava u no gradivo 1 vsebinski sklop Kozmeti na nega obraza O O O O O Organiziranje dela sprejemanje strank in vodenje dokumentacije KNO 1 Priprava ko e obraza za kozmeti no nego in na rtovanje kozmeti ne nege obraza KNO 2 Izvajanje kozmeti ne nege obraza in uporaba aparatov KNO 3 Za ita ko e po kozmeti ni negi izvajanje li enja in svetovanje strankam KNO 4 Izvajanje osnovne kozmeti ne nege rok in nohtov KNO 5 2 vsebinski sklop Komunikacija O O Poznavanje in razumevanje principov kakovostne medsebojne komunikacije in
60. ROPSKA UNIJA 4 6 Listening HAIR DRESSER S INSTRUCTIONS The editor thinks it will be much more efficient 1f Mia works together with the hairdresser PRE LISTENING ACTIVITY e In pairs discuss what you think the hairdresser will instruct Mia to do e How is the work of a makeup artist connected with that of a hairdresser The hairdresser tried to reach Mia on her cell phone but she didn t ancwrer on he ic calling van WHILE LISTENING ACTIVITY Listen to what the hairdresser has to say and take notes First You must After that you Then tn the ena POST LISTENING ACTIVITY 1 Unfortunately the connection is very poor and you could not understand exactly what he is saying Try to guess what he was talking about by filling in the gaps with the missing words of the following sentences l GE E carefully otherwise the face is always too oily 2 While waiting you have to CONCCONG ANA E 3 Please make sure you app EE eege on the eyes last 4 After that you must quickly do the final touch POST LISTENING ACTIVITY 2 Luckily he has also left a message for Mia on the recording machine Check if you have guessed correctly what the hairdresser has said Work in pairs in which you ask your partner who has listened to the recording machine to repeat the information with the help of the transcript at the back of the book Use polite questions and form requ
61. SLOVENIJA EK KS MINISTRSTVO ZA IZOBRA EVANJE fm vd Nalo ba v va o prih lodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA That sounds like a lot of work which is why she needs your help She would like you to be the ME of her salon and help her with all the work You can start by deciding on the name of the salon and creatinga EXERCISE 2 WORD FORMATION Fill in the missing gaps with the appropriate words Form them from the words in brackets but change the word class by using word formational processes My Wisk Mia first got this WONDER idea of openinga BEAUTIFUL salon one day when she was still a little girl While all her friends were playing with dolls she was mixing some ingredients she had found on the ground and pretended she was making a beauty cream Everyone thought she was pretending to be a chef All until college she had already forgotten about her dream of being a beauty THERAPY but she CONSIDER the idea again after finishing her STUDY Miadecided 10 a a ata ae FILL her dream and started SAFE money for the salon Last week she finally got her loan APPLY from the bank GUNG EE APPROVE that now she can make
62. The face is then treated with a tor about 4 minutes This is great for E gt and Opening pores EE he skin is Kady SOL E ot any blackheads After this the skin on the face and neck 1s massaged with a cream for about 20 minutes Then vitamin E capsule is applied and massaged on the face for about 4 minutes TT The most common treatment in beauty salons TT Word formation PREPARE A small price of cloth which is put in your hair in order to keep them in place and away from the face 7 A beauty therapy method in which a cosmetologist cleans the client s face Put on Very much Moving your fingers in the direction from bottom to top Gentle movements of hands on the face Part of the body connecting the shoulders and the head elo brada TT Finally at the end l Organ of smell Not very strong To end t gobica Material made of cotton A machine which is used for facial treatments and blows hot air or steam in order to open up the pores Krvni obtok v telesu After that Word formation REMOVE 103 va REPUBLIKA SLOVENIJA HS ee lt 7 MINISTRSTVO ZA IZOBRA EVANJE Me Ej Nalo ba v va o prihodnost 4 KONZORCIJ SOLSKIH CENTROV ZNANOST KULTURO IN PORT OPI RAC IJO DELNO FINANCIRA EVROPSKA UNIJA Lastly I will apply the mud mask on your face and neck leave it to Sand at the 20 E 6l With fresh water EXERCIS
63. VO ZA IZOBRA EVANJE vd Nalo ba v va o pril sodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJ POST READING ACTIVITY e What would you do in such a case e In pairs discuss the possible ways of compensation and compare them with the rest of the class Choose the most appropriate solution for this situation and try to anticipate what Mia might do 6 7 Speaking A TALK WITH A DISSATISFIED CLIENT PRE SPEAKING ACTIVITY e What do you think the reason for the described problems of the dissatisfied client was e In pairs discuss as many possibilities as you can e Choose three possible situations and suggest different ways how Mia might solve them Mia went through this client s treatment history to find out what might have gone wrong in the last therapy She found out that all the products which were used in the last treatment had already been used several times before and had never caused any kind of allergic reactions Having read the letter of the dissatisfied client the only reason for the pain Mia could think of was from the plucking of her eyebrows with tweezers According to the way the client described the spots and the pain this could be the only reasonable explanation SPEAKING ACTIVITY Knowing Mia s prediction how would you approach this client Here are some of the suggestions Choose one and act out a dialogue with your partner one representing the client and the o
64. a v va o prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJ EXERCISE 3 Use the appropriate collocations collocations are set phrases of words which often co occur They are a very important part of vocabulary which is why mastering them is of utmost importance Try to fill in the blanks with the most appropriate phrases If you need help you can check notes at the end of the page which ive you some tips on how to complete the gap Mia Hello everyone For those of you who don t let ee My name is Mia Smith and I am the Na this beauty salon I would BEE all of you for coming here tonight and I am happy that I can ee 77 this wonderful moment with you Today it is like my dream have always wanted to have my own beauty salon since I was 19 years old I liked being pretty and TT other people beautiful was even age le NAPE ARE NINI VANE rar me At this point I would like to thank my sister for letting me paint her face with ett sde egal seerE ba sive all the time when I was pretending to be a Oe ee MM Rn and my mother for not being mad at me when some creams went missing I would also like to thank everyone else for TT me EE 324 few words about my salon now IAE RAN the name was Very de TO Aha kozel sea epe
65. ad had to do my homework Mild obligation ES Suggestion You should eat more fruit and vegetables Dissuasion You shouldn t tell others my secret 2 Modal verbs of PERMISSION Can You can go home if you want to Can t You can t borrow my car I need it May She may go to the cinema 58 Ak F REPUBLIKA SLOVENIJA HS SE lt 7 MINISTRSTVO ZA IZOBRA EVANJE WEE v vaso prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPI RAC IJO DELNO FINANCIRA EVROPSKA UNIJA Be allowed tol Formal rule You are not allowed to park your car here 3 Modal verbs of REQUEST Can Can you water my flowers while I m on holiday please Could Could you water my flowers while I m on holiday please more polite Will Will you water my flowers while I m on holiday please Would Would you water my flowers while I m on holiday please more polite 4 Modal verbs of OFFER Will We offer to do something I will help you Shall Should An offer used only in question forms Shall I make some tea Should I take you to the station Can We offer to do something by using can in positive and question forms Can I help you I can help you if you want 5 Modal verbs of ABILITY Can Expresses general ability I can swim Could Expresses general ability in the past I could understand German when I was young but now I have forgotten most of it
66. ager of the hotel help her make an effective presentation PRE SPEAKING ACTIVITY Prepare a 10 minute presentation with the guidelines below Y our presentation should include a short speech in which you introduce yourself Prepare some pictures of the beauty salon and describe them briefly Make a list of the previous achievements Mia mentioned in the previous task Express why you wish to open a beauty salon in the hotel and not any other e Present the plans for the future and what you picture the new salon to be like In addition to the speech you may create a poster or a PowerPoint presentation which will help Mia during her presentation SPEAKING ACTIVITY After you have prepared the speech practise the presentation in front of your schoolmates 76 va REPUBLIKA SLOVENIJA EK KS MINISTRSTVO ZA IZOBRA EVANJE vd Nalozba v vaso prih lodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA 7 3 Reading GOOD NEWS BAD NEWS PRE READING ACTIVITY e What do you think the good news is e What could in your opinion the bad news be Think of a few possibilities WHILE READING ACTIVITY Read the letter and pay attention to its layout Certain basic layout features of the letter are not applied here Correct them To Mrs Mia Hello We are writing to thank you for your inquiry of renting the premises in our hotel and to inform y
67. ation feel free to contact us via telephone or email address Best wishes Thomas Evans the manager POST READING ACTIVITY To sum up the meeting with the manager of the hotel went great Mia obviously managed to persuade him with the excellent presentation you had prepared The letter she got today proves that as the management of the hotel approves of her having a salon in their hotel The bad II va REPUBLIKA SLOVENIJA EK lt MINISTRSTVO ZA IZOBRA EVANJE vd Nalo ba v va o prih lodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA news 1s that the hotel however has certain demands regarding the rent and services the salon will offer e After having read the letter do you think the news is generally good or bad e In pairs discuss what the most reasonable response to this letter would be What advice do you have for Mia e Do you believe it is a good idea to expand services and start offering massages e Write down at least 5 possible advantages and disadvantages such a change might bring 7 5 Vocabulary HELP NEEDED Now that Mia has finally reached an agreement with the manager and has already signed the contract with the hotel all is set to start opening a new salon Since the rooms are already furnished and fully decorated all she needs are new staff members and beauty products so the new salon will be completely
68. be how to remove makeup UNIT 5 Do you think it is important to provide other services that just facial treatments What about the tools and equipment needed for manicure What is a good ad Speaking Can you enumerate and describe different types of manicure Expanding your business UNIT 6 UNIT 7 Grammar How do you form passive voice Do you know how to use the most typical collocations used in relation to beauty business Speaking What are the features of a good presentation What are the typical mistakes a person makes when writing a formal letter Vocabulary Which are typical phrases used when looking for a job Or writing a letter What can you expect of a job interview How do you respond to a formal letter m REPUBLIKA SLOVENIJA EK MINISTRSTVO ZA IZOBRAZEVANJE vd Nalozba v vaso prihodnost 4 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA UNIT 8 Do you know how to express futurity with different tenses Reading What is important when choosing the right beauty products Which words would you use to present your salon successfully Listening Which questions are important to ask a distributer of beauty products Speaking What would you say in front of a video camera when asked about your salon What features must be taken into account when writing an article UNIT 9 The code of ethics What is it Speaking How would you present rules in y
69. because the salon has got the client I was very nervous for the first treatment I even had to write down what to say to the client I greeted her by saying aere After the greeting I explained the ongoings of the treatment with the help of the poster on which different parts of the face are marked such as 3 Then I talked to the client and she explained her concerns about which is why it was necessary to check the of all the products I was going to use After the treatment everything was documented in a form of a Everything went according to the plan and I am very satisfied with my first treatment Love Mia 28 REPUBLIKA SLOVENIJA MINISTRSTVO ZA IZOBRAZEVANJE ZNANOST KULTURO IN PORT 4 WG Ss Nalozba v vaso prihodnost vat KONZORCIJ OLSKIH CENTROV OPI me o EVRY IPSKA UNIJA UNIT 3 Treatment and Equipment 3 1 Listening KEEPING RECORDS The news about the new beauty salon MGA e E city has spread quickly and there are new customers coming every day You are going to hear a dialogue between Mia and a new client They are having an introductory conversation and Mia is trying to get some personal information needed for the treatment PRE READING ACTIVITY e Which information does a therapist need to have about the client before the treatment e Discuss with a partner and think of at least 3 questions you would ask your client WHILE READING ACTIVITY While Mia
70. d ACTIVE IfIwon the lottery I would buy a new car PASSIVE If I won the lottery a new car would be bought PASSIVE If the lottery was won I would buy a new car TYPE 3 would have been 3 for ACTIVE IfI had studied harder I would have passed the exam PASSIVE IfI had studied harder the exam would have been passed 1 The subject influences the agreement with the auxiliary verb ACTIVE They are writing a letter PASSIVE A letter is being written 2 Object may consist of more words ACTIVE Mary is writing a letter to her grandmother to wish a happy birthday PASSIVE A letter to her grandmother birthday is being written 3 Two objects ACTIVE Mary will give you some advice PASSIVE You will be given some advice Some advice will be given to you 2 Expressing futurity TENSES USED FOR THE FUTURE 1 Will future wll Infinitive A decision made at the moment of speaking I will have some tea Future prediction I THINK I SUPPOSE I M SURE I think the government will win the election 2 Going to future be going to future Infinitive A decision for a future action which is made before the moment of speaking a plan An action which is going to happen because we have evidence now 3 Present Simple Timetable Bus leaves at 5 o clock Time clause Before he comes he will call 4 Present Continuous Future arrangements We are having lunch at 2 p m
71. d has sent her 4 different INSTRUCT so far She has also been introduced to the HAIR PERSUADE to get the job for all month she thinks she has not done enough to EE COMPLETE convince them She 1s SPECIAL worried because she has never done such make up before and is afraid they will not hire her due to the lack of experience In spite of having all these MEET she has been worried about this job S LATE Although she has been trained to do fashion make up she has never done one for money and SPECIAL not for a well KNOW magazine She has had second THINK Jand ME CONSIDER whether to take the job because meeting all these people and pleasing their E EEA EEA REQUEST Will eege io aaa OURDE wo ie eine reiini PROOF to be very difficult This is the first time she has been offered such a job and E ADD she has to PROOF herself to so many people EXERCISE 7 Fill in the gaps with the suitable words or phrases You may check the notes at the end of this page or the unit in which this listening text is dealt with if unsure about your solutions Mia Mo e TR be Mrs TNOMpPSON ee Ee ZS Dorothy Hi Yes I am I m here for the a Mia Great First of all
72. d she feels now is the time to fulfil her wish She wants to open her salon in one of cities in Slovenia She has not quite ee in which city she will rent business However she knows for sure that she wants to have her salon in a busy street in the very DEE The Of the salon is very important for business in order to attract as many clients as possible Mia would like to be situated near a hotel as this would EE also DE many NOW a Being close to a hotel and having a lot of their Smay however mean Mia will have to use English a lot in order to with foreigners Not only all the ee ee but also price lists and advertisements will have to be in English as well To begin posel Kozmeti ni salon razmi ljati large Odlo iti se Poslovni prostor 8 To have a salon situated somewhere The middle of the city or large town where usually all important companies and institutions are 9 lokacija l raj i 7 In addition to Redne stranke pritegniti gt A person who pays you for a service or product which you have sold to him her l People who stay at the hotel and pay for the accommodation there V Talk speak convey the message to another person A piece of paper on which an advertisement is written 100 va REPUBLIKA
73. d working in a spa centre She is also going to inform him of the OPEN date which will probably be in a eege eege NIGHT or in a three weeks time In the letter she is also going to explain WHC ME ADD services she would start providing which was also one of the conditions they set She will close the letter with hope that they will finally reach an EE AGREE and express her gratitude for the trust She is going to say that she is also available for any FAR questions 7 8 Writing REPLY Now you know what Mia is planning to write to the manager Help her write a business letter Include the information of the hotel and be careful about the layout of the letter If necessary consult the previous letters Your letter should be from 100 150 words long and it should include the following points e informing the manager of the new employee e introducing new service e expressing gratitude for the trust and given opportunity 81 va REPUBLIKA SLOVENIJA EK lt MINISTRSTVO ZA IZOBRA EVANJE fm vd Nalo ba v va o prih lodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA UNIT 8 Poznavanje in razumevanje principov u inkovite predstavitve in njihova uporaba pri delu sp 8 1 Grammar FUTURE PLANS Now that Mia has employed a professional masseur she can soon open the salon But before that
74. e company was founded in 1983 and has a very long tradition of the PRODUCE of beauty creams The philosophy behind is very INTEREST namely they believe in the COMBINE between TRADITION ways and CLINIC approach Therefore their products are the SE MIX of old and modern ways of making a new product They Be UNG A NA INSPIRE for new products from the needs of their clients and they make nennnnnnonnnnnnnnnnnnnnnnn IMPROVE of their products on the BASE of CUSTOMS eege FEED One of their most WIDE sold products are facial creams MOISTURE and CLEAN All their products are Ch xa TEST and EE APPROVE by many cosmetology ASSOCIATE Many SE LEAD DERMATOLOGY say their products are one of Me DESAN RRP AN ENA ADVICE them to their clients What really convinced Mia was the new product they are working on They claim that the EE USE of this product SUCCESS reduces the See VISIBLE of the pores The REDUCE of pores is one of the main things women strive for This new
75. e to arrive on Saturday but tee not arrive For the first treatment on Monday she nnnnennnnnnnnnnnnnn not need much equipment but for the next one she will certainly do The whole day on Tuesday she try to call the supplier to find out what SEN go wrong on Saturday When she finally reach them EE tee explain her for 30 minutes that it was not their fault and that it ee be probably the delivery service to blame for the delay KEE speak to the secretary of the company which not deliver the equipment they assure her that the goods would be delivered the next day Hearing the news Mia be Telleved EE start preparing the rooms and made a plan where and how to arrange the equipment She clean the salon the whole morning from 8 until 11 Then she meet her friend and together they have lunch From 1 to 3 p m Mlia paint the walls in the storage room and at 5 o clock she finally finish with all the preparations She leave the salon at 6 p m 31 REPUBLIKA SLOVENIJA MINISTRSTVO ZA IZOBRA EVANJE ZNANOST KULTURO IN PORT sb Ze ime Nalo ba v va
76. ee o AA V KN eter ae Teen 63 WRITING A FORMAL LETTER keen 65 PAPANDING YOURBUSINE ee 68 UNIT 6 Poznavanje in razumevanje principov kakovostne medsebojne komunikacije in smiselna E eelo L WE 68 WT RODUC TIO N ie E renner a o Sener ne Sere eee 68 6 1 Grammar KE VISION OP TENSE E 69 AE En E ER EE A EE 70 AE EE e E 70 6 4 Vocabulary FORMAL LETTERS occ ccccsscnenncsssssessseceeececececcccssenennacsssssseseceeeseeeees 72 CoN E CANCE ELEA TION BE 72 6 6 Reading A LETTER OF COMPLAINT 00 0 0 cccccccceeeeeessnnnceeeeeeeeeeeeeeeeessseeesesssssnaeaaes 2 6 7 Speaking A TALK WITH A DISSATISFIED CLIENT 74 UNIT 7 Poznavanje in razumevanje principov u inkovitega vodenja sestanka in poslovnega pogovora ter njihova SMISC Na UPOTAD a sci eeEe geheegt 75 7 1 Grammar PASSIVE VOICE c icissieveseevssesesessenctvansrndadvadovetsevssesesessencdsubsrntadsadovehietsseseseste 75 72 Speaking PRESENTATION aa a a A ea Re iran rea lena 76 E Reading a OOD NEWS BAD NE VO oe eb ce ai 77 Ta Vocabulary HEEP NEEDED eege a N a a e i 78 e WEE TE INTERE EE 79 pm REPUBLIKA SLOVENIJA EK MINISTRSTVO ZA IZOBRAZEVANJE l vd Nalozba v vaso prihodnost ZNANOST KULTURO IN SPORT S KONZORCIJ OLSKIH CENTROV OPERACIJO DELNO FINANCIRA EVROPSKA UNI Re ee GAP PILE ee EEA O ER NE VVE 80 dd Vocabulary A EE ES ee 81 ES Witme REPLY EE 81 UNIT 8 Poznavanje in razumevanje principov u inkovite predstavitve in njihova uporaba pri eege 82
77. end me the information to the above address I would appreciate if you could contact me at the above address 4 A THANK YOU LETTER I am writing to thank you for your help the hospitality I am writing to experss my grattitude for I would like to thank you again and 66 REPUBLIKA SLOVENIJA MINISTRSTVO ZA IZOBRA EVANJE ZNANOST KULTURO IN PORT di psi Nalo ba v va o prihodnost OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA English Coursebook for Cosme tology 2 EXPANDING YOUR BUSINESS Beata salem j Ak REPUBLIKA SLOVENIJA _ HS MINISTRSTVO ZA IZOBRAZEVANJE l Ss Nalozba v vaso prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT Ort RAC IJO DELNO FINANCIRA EVROPSKA UNIJA EXPANDING YOUR BUSINESS UNIT 6 Poznavanje in razumevanje principov kakovostne medsebojne komunikacije in smiselna uporaba v praksi INTRODUCTION Last year you did such a wonderful job helping Mia manage the salon Since the business is going so well she decided to expand her services However in order to do that she will surely need your help and experience She wants to open a new salon on the Slovenian coast She is thinking of renting premises in a hotel in Portoro or Izola Being located near the busy tourist locations has proved to be very lucrative already with the salon she is currently running This is why now she wants to open a new salon right in the hotel Choose an already existing o
78. er questions You seem like a person with whom it will be very nice to work and since you were the only candidate who has met our requirements I believe there is no reason why not to give you the opportunity to prove yourself I would like to welcome you to our team and I hope you will enjoy working here Now if you have any further questions don t hesitate to ask otherwise we may chat over a cup of coffee Lisa Yes just one When can I start Mia It would be great if you could come tomorrow to take a look at the salon Lisa Sure I ll be there at 8 8 4 Tape script Hi My name is Mia and I am the owner of Salesman Pleased to meet you I m Johan Eisler the sales representative of Naturella Austria Do you know any of our products or shall I introduce each and every one of them to you Mia No I m not familiar with any of your products I ve read a lot about them on the Internet though Could you tell me more about the products for body treatment Salesman Why certainly We have treatments for bronzing hand and feet treatments as well as products for manicure and pedicure and anti cellulite treatments We also have a vast range of products for massages and peelings Oh wonderful I ve just hired a new masseur so maybe you should talk to her about those products I m more interested in the products for facial treatments myself Salesman Maybe it would be the easiest if I presented you the products according to the condi
79. er services to be 82 va REPUBLIKA SLOVENIJA _ EK MINISTRSTVO ZA IZOBRA EVANJE l vd Nalo ba v va o prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA arranged by the receptionist in the spa because she certainly not have the time to do it by herself What is more she also not want to employ someone only to answer the telephone leegen ask the manager how they want her to pay the rent she have to pay for it monthly or yearly Lastly AN also plan a party for the grand opening She organize a small celebration the purpose of which be to introduce herself to the other employees of the spa centre and the management as well as to attract new potential clients E eege need to prepare posters and leaflets to advertise the salon The first week SE have a special offer All the treatments be 30 CHAD el ET you think this bring new clients to the salon 8 2 Reading AN INTERESTING ADVERTISMENT When opening a successful beauty salon it is not enough to have good staff also the guality of the products you are using is of utmost importance Mia is deciding which brand of skin care products to choose She is looking at many adver
80. ests in order to find out from your partner what the hairdresser has in mind POST LISTENING ACTIVITY 3 e How does the procedure of applying makeup follow according to the hairdresser Organise your notes and write short instructions for Mia 42 A REPUBLIKA SLOVENIJA EK MINISTRSTVO ZA IZOBRA EVANJE Ka vd Nalo ba v vaso prihodnost J E KONZORCIJ OLSKIH CENTROV OPERAC JO DELNO FINANC SE EVROPSKA UNIJA ZNANOST KULTURO IN SPORT 4 7 Writing AFTER THE SHOOTING Wearing professional make up all day can make the skin dry or sometimes also cause some allergic reactions Mia is busy with the preparations for the shooting She would be grateful if you could write short instructions for the models on how to remove makeup and treat skin after the shooting In 120 150 words write some instructions for the models taking into account the following frequently asked questions e How to remove makeup e Which products to use for treating the skin after the shooting e What to do in case of allergic reactions NOTE Try to use as many modal structures as possible to express obligation to give advice and to warn about potential problems After the shooting you must Additionally you should use There ts the possibility of A REPUBLIKA SLOVENIJA MINISTRSTVO ZA IZOBRA EVANJE ZNANOST KULTURO IN PORT WW psi Nalo ba v va o prihodnost E KONZORCIJ OLSKIH CENTROV OPE RACIJO
81. etter There you also have the chance to speak to our dermatologists and get additional information about a particular product or skin condition After you complete the course you also get a certificate which proves that you are fully gualified to use our products If you join this programme we include your salon on the list of our recommended salons and give you the opportunity to advertise in our magazine which we publish once a month Wonderful I think this training is a great idea and I would certainly like to be a part of it 99 va REPUBLIKA SLOVENIJA EK 5 MINISTRSTVO ZA IZOBRA EVANJE l vd Nalozba v vaso prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA REVISION OF THE MODULE EXERCISE 1 It is important for a cosmetologist to know a lot of vocabulary After each unit re read the texts and fill in the gaps with the appropriate lexical items There are short descriptions or translations in notes rovided to help you with finding the right solutions There are translations brief definitions short examples of use or synonyms provided for you For each word or phrase missing write an illustrative sentence containing such typical lexical item and create your own dictionary This is Mia She would like to lher OWN eccecceceeceeceeceeeeeees and open a E gt She about this for years an
82. geet openen also think about continuing her studies and signing up for a Master s Degree in this field In Slovenia The Higher School of Applied Sciences EE offer a MA programme in cosmetology but Mia have a wish to study abroad But DELOTE SHS geseis esgsgeeteg Seite do that she will work for a while as she Deher e Jo E be necessary to work first When you work for a period of time YOU also gain more practical knowledge and SR get more experience UNIVERSITY TO ee enable you to get to know the work in the salon better It also EEE EE help you to decide what Held YOU E wish to be specialised in and consequently also which fields OF studies e EE prefer For this reason 1t seem to make more sense to work in a salon for a few years first and only later continue with the studies va REPUBLIKA SLOVENIJA EK 5 MINISTRSTVO ZA IZOBRA EVANJE l vd Nalozba v vaso prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA 1 4 Writing SPREAD THE WORD The beauty salon ccccccceeeeeeeeees NAME Will soon open so it would be a good idea to advertise it Because Mia s salon is located near a hotel an advertisement should be also in English With your partner help her write a
83. he has been looking for such an opportunity since the BEGIN of the opening of her salon The name of her salon has never made an ee APPEAR anywhere else in the magazines but in the section of REESEN AD She has always dreamt of having her name as a make up artist right 105 va REPUBLIKA SLOVENIJA _ EK lt MINISTRSTVO ZA IZOBRA EVANJE fm vd Nalo ba v va o prih lodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA next to the name of the model and the PHOTO She has always wanted to do make up for FAME top models She has always found their faces so perfect and making them even more beautiful has always PRESENT a challenge for her After all her dream of having a salon on her own started by putting her mother s ee STICK on at a very YOUTHjage So far she has already been to 5 MEET with the people in charge of this eege SHOOT She has met the STYLE who showed her the clothes the models will be wearing She has also spoken to the SE PHOTO He explained the SET and the EE LIGHT in which the photo shooting will take place The EE EDIT of the magazine has been trying very hard to explain her the whole concept of the shooting an
84. he location of your home Some 7 Another name for the Great Britain The address you have at the moment 80 Word formation SCHEDULE l Word formation APPOINT 82 A short promotional material usually sent via email in order to inform your clients of the news of your company or new services you have started offering 7 Word formation NOTIFY 84 rather 85 Not very often 86 Word formation BORN Word formation MEDICINE 88 Word formation ALLERGY 107 P REPUBLIKA SLOVENIJA EK KS MINISTRSTVO ZA IZOBRA EVANJE fm vd Nalo ba v va o pril 1odnost 7 KONZORCIJ SOLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA EXERCISE 8 Below are the telephone instructions of a hair dresser The line is poor so sometimes it is quite difficult to understand what the person on the other line is saying Read the text carefully and think of the expressions which a hair dresser might use There are sometimes several options possible It would be a good idea to tell your story to your partner to see the differences in meanings and therefore various possible interpretations of such a conversation Then compare your stories to the tape script at the end of the coursebook to see how many words you guessed correctly Remember that guessing the meaning is a very important skill and only when doing the exercise for the second time you may look at the tips in form of notes at the end of the page
85. he prices Low or high If you opened a beauty salon what would you say on your grand opening Which furniture would you buy for your salon Do you know UNIT 2 how to say that something is going to happen in the future What about what to say to your first client Can you name the parts of the face How would you describe the steps of the treatment to a new client Do you know what ingredients are used in certain creams and beauty products What is the best way of writing down the steps of the treatment What about UNIT 3 filling in record cards Can you do that Speaking How would you communicate with a client during the treatment How do you express past events Do you know what 1f clauses are Can you describe equipment by providing simple definitions Do you know how to use all the equipment How about how to use their manuals HHow would you contact the manufacturer of equipment Ak REPUBLIKA SLOVENIJA _ HS MINISTRSTVO ZA IZOBRAZEVANJE l Ss Nalozba v vaso prihodnost KONZORCIJ SOLSKIH CENTROV ZNANOST KULTURO IN SPORT OPE ep NO DELNO FINANCIRA EVROPSKA UNIJA UNIT 4 Do you know how to apply professional makeup How is Present Perfect used Vocabulary Which makeup do you own and which would you like to have Could you describe each item in simple words Which shades of makeup do you usually use Which colours suit your skin What is the order of applying makeup Can you briefly descri
86. imperfections on skin ACTIVITY 2 In addition to makeup Mia also learnt a lot about other eguipment and tools used when doing a professional makeup however the paper with their definitions written 1s lost Explain the following items by saying that a certain item e is a product for e is used for e serves as False eyelashes Setting spray REPUBLIKA SLOVENIJA MINISTRSTVO ZA IZOBRAZEVANJE ZNANOST KULTURO IN PORT sa j psi Nalo ba v va o prihodnost S KONZORCIJ OLSKIH CENTROV OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA 4 9 Unit 4 WHAT HAVE I LEARNT In a paragraph describe what you and Mia have been doing this month when she applied for the job of a makeup artist 45 va REPUBLIKA SLOVENIJA EK 5 MINISTRSTVO ZA IZOBRA EVANJE l vd Nalozba v vaso prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA UNIT 5 Hands and nails 5 1 Reading A NEW SERVICE Mia has decided to expand the services the beauty salon is offering but she has very little experience in this field which is why she needs your help PRE READING ACTIVITY Discuss the following guestions e What other services besides facial treatments do beauty salons usually offer e Which services would you suggest Mia to include Expanding the business After the shooting Mia s salon was really busy In the last month she has had a lot of customers
87. in which city she will rent business premises However she knows for sur that she wants to have her salon located in a busy street in the very centre The location of the salon is very important for business in order to attract as many clients as possible Preferably Mia would like to be situated near a hotel as this would attract many new customers beside regular clients Being close to a hotel and having a lot of their guests may however mean that M1 will have to use English a lot in order to communicate with foreigners Not only all th promotional leaflets but also price lists and advertisements will have to be in English as well That sounds like a lot of work which is why she needs your help She would like yo become her business partner and be the manager of the salon You will help her run salon and assist her when speaking English as Mia is not so good at foreign language You can start by deciding on the name of the salon and creating a logot Furthermore decide where the salon is going to be located fill in the salon s iden card and draw the logo on the board on the cover page he entity Card of the beauty salon Logotype Telephone number E Gmi III va REPUBLIKA SLOVENIJA EK 5 MINISTRSTVO ZA IZOBRA EVANJE l vd Nalozba v vaso prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA 1 1 Reading MY WISH PRE READING ACTIVITY Work with
88. is talking to the client your job is to fill in the record card he Record Card of NAME and SURNAME Address rr regen Date of birth po E Treatment history Type of treatment Therapist Reactions afterwards POST READING ACTIVITY e Did Mia get all the information you believe is necessary for a therapist to have If not write down a few notes suggesting any additional questions she should ask next time 29 REPUBLIKA SLOVENIJA ska MINISTRSTVO ZA IZOBRA EVANJE Es Nalozba v vaso prihodnost H KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA 3 2 Speaking IS EVERYTHING OK After the introductory conversation and filling in the record card Mia accompanied the client to the treatment room and started the treatment While performing the treatment conversation with the client 1s also one of the most important parts of the procedure It is essential to talk to the client not only to get some important additional information for carrying out the treatment but also in order to find out how the client is feeling and to improve correct or change anything which might appear disturbing PRE SPEAKING ACTIVITY e Have you ever had a facial done How did your beauty therapist communicate with you e Discuss in pairs and compare your experience Did you like the way your therapist communicated with you Would you suggest Mia to say something differently SPEAK
89. le would infinitive o IfI were you hwould study more Past Simple would infinitive TYPE 3 for the PAST e IfI had studied J would have passed the exam Past Prefect would have Past Participle TYPE 0 for the PRESENT or PAST for general truths facts e Jf you don t water flowers fhey die Present Simple Present Simple ou didn t water the flowers 57 ix ga va REPUBLIKA SLOVENIJA SE lt 7 MINISTRSTVO ZA IZOBRA EVANJE Me Ej Nalo ba v va o prihodnost 4 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPE RAC IJO DELNO FINANCIRA EVROPSKA UNIJA Past Simple Past Simple 7 Modal verbs 1 Modal verbs of OBLIGATION Strong obligation POSITIVE Doch Obligation comes from the speaker I must remember to buy bread Order Jan you must clean your room Public warning Dogs must be kept on the leash aveto Order from others According to the doctor I have to stop smoking Duty I have to feed my cat NEGATIVE Prohibition You mustn t touch the painting Not obligatory I don t have to learn on Sundays OUESTIONS Must I water the plants every day Do I have to eat this soup gt TENSES gt MUST HAVE TO Present Simple I must do my homework You have to do your homework N We use must only in present tense In other tenses forms of have to are used Will Future I will have to do my homework Past Simple I had to do my homework Past Perfect I h
90. lients and the treatments That is why we need some of your personal o information First of all your name is Dorothy Thomson is that spelled D O R O T H Y T H O M S O N Dorothy You ve got the first name right but my last name is spelled with a p in the middle T H O M P S O N Mia Oh I do apologize for this mistake Would you mind telling me what your address 1s Dorothy Oh I just recently moved to Slovenia and ll be staying here for a few months due to my husband s work Shall I give you the address of the house where I am staying now or the one in the UK Mia Sure you can give me the current address please Dorothy It s Slovenska cesta 173 1000 Ljubljana M Thank you very much All I need now is a telephone number at which we can contact you in case we need to reschedule the appointment or something similar and your e mail address My phone number is 00386 41 542 1440 la la And your e mail Would you like us to send you our newsletter or notify you of our special la la M M offers If possible I would prefer you not to notify me via e mail I rarely check it so I think there is no point in giving you the address Sure I understand Now all I need is your date of birth and medical history Are you allergic to anything or did you maybe experience some particular skin problems in the past Dorothy Ohno So far I haven t had any problems so I think there shouldn t be any Oh and my date
91. ller areas and up to about an hour for larger parts of the body During the treatment both the technician and the patient are required to wear special protective glasses to protect eye sight The procedure of the hair removal starts by choosing the area of treatment as well as the size of it Then the selected area of the body is exposed to the laser s light energy by the technician guiding the laser over the skin After being exposed to the laser the damaged hair falls out For the complete treatment the procedure has to be repeated several times due to cyclical hair growth It is advisable to repeat the treatment in 4 to 8 weeks after the last treatment has been carried out Usually it takes from 6 to 8 treatments to achieve the desired result however the exact number of treatments varies according to the skin complexion and the colour of hair of an individual as described above After the procedure After the procedure the skin of the treated area may turn red or appear irritated This effect usually disappears within a few days If not it is necessary to consult a doctor regarding the sink condition The patient must not use any cosmetic products immediately after the treatment which may cause potential problems to the damaged skin POST READING ACTIVITY e Have you got the answers to all your previously set questions If not find a website of a manufacturer of hair removal lasers to search for the missing information there
92. micro pigmentation spray tanning machines 3 6 Reading HOW TO USE IT The salon finally got the eguipment Among other things she also decided to invest into a laser for hair removal Before operating it it is essential to read the instructions carefully in order to familiarise yourself with its proper use Mia has asked you to read the instructions carefully and help her understand how it works PRE READING ACTIVITY e Which information do you find essential when getting to know a laser Make a list of questions which you would personally find important to be answered in the text e Compare the questions with your classmates and together make a short list of the most important ones WHILE READING ACTIVITY Here is the introduction to the user manual of the hair removal laser Try to answer the questions which you have set in the previous task 33 REPUBLIKA SLOVENIJA MINISTRSTVO ZA IZOBRAZEVANJE ZNANOST KULTURO IN PORT WW P vd Nalozba V va o prihodnost 7 KONZORCIJ SOLSKIH CENTROV EEN _ remove the unwanted hair with SONIC laser Introduction Removing hair is one of the most popular beauty procedures Many people wish to remove the unwanted hair from various parts of their body such as the face legs forearms underarms back or bikini line There are several techniques of doing that for instance shaving waxing tweezing and similar however only the laser procedure may be used to permanentl
93. mportant Service realise that she decided to start offering these as well Due to the new service Mia s business really improved in the past months Now she have more than 50 satisfied regular clients EE not only pay off the loan she took when she open the salon but with your help and expert managing she also On WEE put some money aside 108 A person who photographs people as a part of their professional career 9 Put on clothes 109 Ak A REPUBLIKA SLOVENIJA Re yu MINISTRSTVO ZA IZOBRA EVANJE Ka psi Nalo ba v va o prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA Now that her dream of having a beauty salon fulfil she can set herself new goals She anni vab er Ee kER neg already think of expand the Salon and ME start to offer new services including body treatments With your help she is bound succeed However for now both of you have a well deserved break as Mia EES go on holidays next week and she advise you to do the same in order to get new strength for the upcoming challenges 110 GB REPUBLIKA SLOVENIJA Re D MIN
94. n peeling SPEAKING ACTIVITY 3 Compare suggestions from Group I and estimations of the costs in Group 2 Discuss the prices based on the findings of both groups and correct them if necessary Once you agree on the prices for all treatments fill in the price list for the beauty salon ke Services Frice List of Type of service The cost of products Time needed Price for the treatment needed FACIAL et WAXING lt OXYGEN PAI Il SKIN PEEL pu ie The price list is valid from A REPUBLIKA SLOVENIJA _ HS SECH ey MINISTRSTVO ZA IZOBRA EVANJE ai Nalo ba v va o prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA 1 6 Vocabulary LET S DECORATE Setting the prices is not the only important thing in the salon Also interior design of the salon is very important so that clients feel comfortable in the salon Below there is a floor plan of the salon Together with your classmate help Mia to decide on the layout of the rooms by labelling them and using the following expressions waiting room reception therapy room storage toilet entrance changing room y Now that you have decided what purpose each room serves you need to decorate them Here is the list of furniture Mia has bought telephone display case Together with a classmate decide how to decorate each room by drawing furniture into the flo
95. nd design a promotional leaflet in English The advertisement should include the following points list the treatments the salon is offering state the opening date I October current year describe each service in a sentence facials skin problem treatments makeup mention the brand names of products the salon will use Write about 100 words You may also include a picture if you like 18 REPUBLIKA SLOVENIJA MINISTRSTVO ZA IZOBRAZEVANJE ZNANOST KULTURO IN PORT 4 WG Ead Nalo ba v va o prihodnost G KONZORCIJ OLSKIH CENTROV OPE m IJO DELNO FINANCIRA EVROPSKA NIJA 1 5 Speaking HOW MUCH Mia needs to set the prices and she needs your advice PRE SPEAKING ACTIVITY e What are the factors which contribute to the height of the prices e Do you think it is important where the salon is located or how much your competition charges In class form two groups one doing Activity 1 and the other group Activity 2 SPEAKING ACTIVITY 1 In pairs discuss and suggest reasonable prices for the following treatments in the salon facial waxing oxygen facial treatment skin peeling Try to agree in your group on the prices and find arguments for your decisions SPEAKING ACTIVITY 2 Try to estimate the costs of products needed for the treatment given below and the time needed to give the treatment Combine the two and try to estimate the cost of the following treatments facial waxing oxygen facial treatment ski
96. ness that is why she probably decide and start offering massages However 1f she want to do this she need a professional masseur New employees always be good for team spirit as they have new creative ideas However it undoubtedly take a lot of time to find someone with expert skills in this field as well as a person who is used to work with people INGE eege have team work skills In addition to hiring a new co worker she also need more space which Ee may mean she have to move into a new and bigger salon li 61 E provide more room 69 A REPUBLIKA SLOVENIJA EK S MINISTRSTVO ZA IZOBRA EVANJE l vd Nalo ba v va o prih sodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA sb 6 2 Grammar STATIVE VERBS Read the story and fill in the missing gaps with the most appropriate tenses You may use Present Simple and Present Continuous Be careful about stative verbs If you feel you need help check the appendix 1 Usually the salon have up to 10 clients per day but this week this ees be not possible On an average day they make appointments for 8 10 treatment
97. nted to own a salon since she was Syearsold J Jo Tooo She is grateful to her two sisters and her mee J J Her mother didn t want to buy her makeup inthe past J The name of the salon was chosen by you JI POST LISTENING ACTIVITY So how did you like her speech Was she convincing In small groups discuss what the important characteristics of a good speech are and give Mia some final guidelines before the big night 21 Ak REPUBLIKA SLOVENIJA Re e v D MINISTRSTVO ZA IZOBRAZEVANJE Ka Ke Nalo ba v va o prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPE RACIJO DELNO FINANCIRA EVROPSKA UNIJA 1 8 Unit 1 WHAT HAVE I LEARNT Answer the following guestions in order to figure out what you have learnt and how helpful you have been to Mia 1 Introduce Mia and her wishes in a few sentences 2 Describe Mia s beauty salon 3 Have you written a promotional leaflet YES NO 4 Have you set the price list of the treatments YES NO 5 Have you listened to Mia practicing her speech YES NO 6 Which rooms did you decorate in the salon _ waiting room H EE 22 A REPUBLIKA SLOVENIJA EK S MINISTRSTVO ZA IZOBRA EVANJE l vd Nalo ba v va o prih sodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJ UNIT 2 Preparations and Planning ae 2 1 Grammar THE FIRST CLIENT The beauty salon NAME Will get
98. ofessional beauty salons all over the world WHAT IS NATURELLA Our major advantage is that we provide complete solutions for all skin problems be it teen or mature skin We believe it is important to be able to offer our clients high quality products for all kinds of treatments so that they are able to satisfy their clients with complete skin care solutions As proof of a vast variety of our products here is the list of different fields we are specialised in age protection skin products sensitive skin products hydration skin products nourishing skin products pH balancing products cleansing products damaged skin products tanning products You will find that such a vast range of products will surely satisfy any needs of your customers no matter their skin condition Each line of products is designed to suit an individual s skin problem and thus treats it systematically with the help of our specialised products WHY CHOOSING NATURELLA There are many reasons why to choose our products The following facts will surely convince you e The company was founded in the 1980s Our products are not tested on animals We use the most advanced technology All our products are patented each containing its unique clinical formula All our products are hypoallergenic and clinically tested 87 of the ingredients used are organic There are no fragrances added to our products The creams are non comedogenic Over 100 well kn
99. ome so well known sooner E work a lot was besides hard also rewarding and this give her both new motivation as well as financial support to start working on new projects At the moment one of her projects be to have manicure and pedicure equipment During this month the clients tell her a lot about their previous experience with beauty salons and Mia realise that almost all of them have also a manicure or pedicure done at least twice or three times a year before they ee become her clients One client even wish this salon EE Oller manicure as EE EE look her best for a party she attended that day RENE E make Mia think She realised she was only offering face treatments el offer facials acne treatments and even make up for special occasions But besides beautiful makeup and carefully selected clothes special events also require beautiful nails and toes For this reason Mia now CWS BE can offer her clients these treatments as well Mia could not believe how she cee ee forget about this idea before the salon SE open She wish she think of this sooner as manicure and pedicure turned out to be such an i
100. on to massages she is also familiar work in a beauty salon which she to know a bit better in her first job Be sle E sarees a lot of experience while working in a spa centre In the advertisement it was the location of the salon which her attention Tig ANS RR RE RENER AE she ll save a lot of money on petrol e the requirements TNE GG WAS a ea ee te a a reason why not hire her NOW VNA RE her the opportunity to herself 80 A REPUBLIKA SLOVENIJA EK S MINISTRSTVO ZA IZOBRA EVANJE vd Nalo ba v va o pril sodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNI 7 7 Vocabulary A LETTER DRAFT Mia fulfilled the reguirements of the manager and now she can finally write him a letter to inform him of the new staff member Here is what she is planning to tell him Fill in the gaps with the appropriate forms of the words in the brackets Mia is going to inform the MANAGE that she agrees with their conditions Ee PROVE she already hired new EMPLOY in order to RE e e GE REQUIRE She is going to tell him that she hired a EE MASSAGE with a lot of VALUE experience gained in the previous jobs such as being an ASSIST an
101. ons your receptionist also asked me if I was allergic to anything Never having had problems with my skin I told her that I am not allergic to anything and that I had also never experienced any problems despite using a large variety of creams and beauty products e When do you think the client started to experience the problems e What kind of problems do you think she had After the treatment which was pleasant and enjoyable my skin felt smoother and it all seemed to be fine When I came home however I saw some red spots under my eye brows In addition to that my eye lids also felt a bit swollen e What do you think the client believes this might be e Do you think she blames the staff for this situation I do not know what this is but I assume it is some kind of allergic reaction to your products I have never had problems with any creams so far that is why this came as a real shock to me I was certain nothing could go wrong especially because your employee was very friendly and explained the whole procedure to me e What do you believe she wants to have in return Having experienced all these problems I believe it is only fair of you to refund me the money for the treatment because I firmly believe this is the fault of your products I would like this matter to receive your immediate attention and contact me on the above address Yours sincerely Donna Allison 73 A REPUBLIKA SLOVENIJA EK S MINISTRST
102. or plan and see how it all fits into the rooms Complete the list below so that the delivery service will know where to put things Rooms Furniture waiting room reception storage toilet changing room therapy room o 20 Ak REPUBLIKA SLOVENIJA HS MINISTRSTVO ZA IZOBRAZEVANJE l Ss Nalo ba v va o prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPI ep NO DELNO FINANCIRA EVROPSKA UNIJA 1 6 Listening THE BIG DAY Today is the day of the grand opening of the beauty salon ET NAME ID ciry and Mia is preparing the speech she is going to give in front of all the invited guests and potential clients PRE LISTENING ACTIVITY However she has some problems with her speech and does not know what to say to the guests Do you have any suggestions In pairs discuss what her speech should go like and write down some points you advise her to mention For example e Greet guests and e Say why you decided to open a beauty salon and e Present WHILE LISTENING ACTIVITY Your suggestions helped Mia finally finish her speech However she still has some problems delivering it Listen very carefully as she practices to see if she forgot to mention something by ticking off the statements in the table below Statement false Mia first greets the guests and introduces herself L Li She is grateful that so many guests have come She has wa
103. or the shooting in case they choose her Put the verbs in brackets into the most appropriate forms using Present Perfect Tense and Past Tenses In the meantime while Mia is waiting for the editor s reply she buy the professional kit with all the makeup which experienced makeup artists use Eegen always want to have a collection of carefully selected items and now she finally has it NG eege get herself more than 20 different products together with all the necessary equipment The kit consists of products appropriate for various skin types and complexions Ke ET pay for it the shop assistant recognize her as she is her client She Say Y OU WE always be nice to me and eee eee not have skin problems since TI start using the product EE recommend to me last month The assistant also give Mia a bit of discount However the kit SE be pretty expensive Mia pay 99 87 for it which is the most expensive e E ever pay for makeup since she open the salon However when she calculate the price of every product she EEE find out each cost her less than 5 which is pretty cheap for professional make up Although this investment
104. ork with e If these rules are not obeyed an inspector or any other government appointed body may 9 3 Listening PRESENTATIONS Listen to your classmates giving presentations on different acts and regulations which need to be followed when running a beauty salon While you are listening make short notes of their presentations and prepare at least one guestion for at least 5 presenters sb 9 4 Grammar IF Now that Mia and you have familiarised yourselves with these rules it is essential to present them also to the staff members Read the sentences about professional ethics which Mia told Lisa about and transform them using modal verbs It is important that you act professionally in front of your clients 91 E REPUBLIKA SLOVENIJA Re NJA eg MINISTRSTVO ZA IZOBRA EVANJE Ka Ss Nalozba o vaso prihodnost H KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPE RACIJO DE LNO FINANCIRA EVROPSKA UNIJA It is also good to establish a good relationship with your co workers 92 va REPUBLIKA SLOVENIJA EK 9 MINISTRSTVO ZA IZOBRA EVANJE l vd Nalo ba v va o prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNI 9 5 Vocabulary Word formation The above mentioned rules could be summarised in a short promotional material which informs clients of the professional ethics Read the text Mia has written and fill in the missing ga
105. ou of our decision regarding this matter The management has considered your application and we are happy to inform you that we have decided to let you run a beauty salon in our hotel After a consultation with the director of the hotel we believe it is most suitable to let you rent 6 rooms within the spa centre They are located in the right wing of the Hotel on the ground floor We believe this location will be the most suitable However we have two conditions under which we are to accept your offer Firstly renting the premises in the spa centre presents additional costs as the rooms are already appropriately decorated with the furniture and have basic equipment We hope this will not represent a problem for you as we are convinced this location is most suitable for you as well as for your potential clients Secondly we wish to offer our clients the best quality service possible Additionally to having beauty therapies we feel it is very convenient for the beauty salon to offer massages These proved to be most popular alongside with other services Therefore we would definitely want you to include them in your offer Although we believe you are very skilled in the field of cosmetology we are concerned about additional services such as massages and similar therapies which you have not been offering so far We would kindly ask you to consider the above mentioned conditions carefully and hope we will hear from you soon For any additional inform
106. our salon and familiarise your staff with the code of ethics Listening Grammar Vocabulary Writing Well now you can do all those things and get the answers to the above questions by following these two coursebooks Ak REPUBLIKA SLOVENIJA Re D MINISTRSTVO ZA IZOBRAZEVANJE Ka oza v vaso prihodnost KONZORCIJ SOLSKIH CENTROV Se ZNANOST KULTURO IN SPORT JO DELNO FINANCIRA EVROPSKA UNIJA Evropski sklad za regionalni razvoj ve 7 7 SALON Ak E REPUBLIKA SLOVENIJA Re 7 MINISTRSTVO ZA IZOBRA EVANJE Ka Ss Nalozba o vaso prihodnost H KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA Let s Open a Beauty salon Education programme Cosmetology Title of the module Cosmetic face care KNO 1 2 3 4 5 Title of topics or competences e Organizing work welcoming clients and managing documentation e Preparation of skin for the cosmetic treatment and planning the cosmetic face care e Performing the cosmetic face care and using the equipment e Protecting the skin after the cosmetic treatment applying makeup and giving advice to clients e Performing the basic cosmetic hand and nail care Title of the coursebook e Let s open a beauty salon Author Eva Mernik Reviewer Maja Barbara Kokot Proofreader Maja Barbara Kokot Date and place Avgust 2012 Celje REPUBLIKA SLOVENIJA MINISTRSTVO ZA IZOBRAZEVANJE ZNANOST KULTURO IN PORT
107. oving hair with the help of the laser may take just minutes for smaller areas and up to about an hour for LARGE parts of the body During the treatment both the TECHNICAL and the patient are EE REQUIREMENT to wear special PROTECT glasses to protect SEE The procedure of the hair removal starts by the CHOOSE of the area of treatment as well as the size of it Then the SELECTION area of the bodyis EXPOSURE to the laser s light energy by the technician guiding the laser over the skin After being exposed to the laser the DAMAGE hair falls out For the complete treatment the procedure has to be repeated several times due to cyclical hair Steg GROW Itis ADVICE to repeat the treatment in 4 to 8 weeks after the last treatment has been carried out Usually it takes from 6 to 8 treatments to achieve the DESIRE result however the exact number of treatments VARIETY according to the skin complexion and the colour of hair of an individual as the DESCRIBE above explains After the procedure After the procedure the skin of the TREAT area may turn
108. own beauty salons have already trusted us by using our products 84 Ak REPUBLIKA SLOVENIJA _ ir SE H MINISTRSTVO ZA IZOBRA EVANJE Es Nalozba v vaso prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPI ep NO DI UNO FINANCIRA EVROPSKA UNIJA Apart from the above stated facts another great advantage which comes by choosing our products is the exclusive access to our seminars and training courses which enable you to fully understand the philosophy of our products At these courses you are given the opportunity to talk to our leading researchers and ask our cosmetologists for advice There you gain practical experience and have the opportunity to test the products yourself Such valuable knowledge will surely help you develop professionally and is a step further in your Career If you are interested in our products or working with us please visit our website or contact us directly via telephone or our e mail For any further details contact your local distributor and arrange an appointment with one of our sales representatives who will gladly answer your questions and present our products 8 3 Vocabulary WEBSITE The advertisement caught Mia s attention She became interested m their products and visited the official website Here is what she found out when reading their website articles and promotion material Fill in the missing blanks with the appropriate forms of the words in brackets Th
109. probably be more responsible and serious about their business But now there was nothing she could do She finally decided and called the secretary of the delivery company She found out they didn t have the right address which caused problems with the delivery and consequently resulted in a delay If SING ees not call her the delivery probably take much longer or maybe they simply not come 3 5 Vocabulary NEW EOUIPMENT Mia is planning to invest in the latest eguipment to ensure high guality treatments which consequently means satisfied clients In order to present the equipment to her clients she needs to be able to explain the functions of the equipment in simple and clear language Help her provide simple definitions and explain the basic features of the following equipment Use the Internet if you are unsure how to explain certain words In order to make the definitions more easily understandable also use the following expressions 32 Ak A REPUBLIKA SLOVENIJA _ Ge SC 7 MINISTRSTVO ZA IZOBRA EVANJE ai Nalozba v vaso prihodnost H KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPI RACIJO DELNO FINANCIRA EVROPSKA UNIJA This is a machine product It is used for It helps to reduce We use it after when EOUIPMENT DEFINITION is a machine which Le used to melt the wax Se a NIN ien NIH be NO Ss E oa TI ON NIH
110. ps with the appropriate forms of the words in brackets Our clients and their well PRIOR The vision of this salon is to ensure and protect the CONFIDENTIAL of our clients and their PERSON information We make sure you are informed of all the records we store by signing a PERMIT to allow us to keep the information Such an AGREE enables you to see EXACT which information we collect PROFESSION results Another quality of our salon is connected to the PROFESSION We make sure our staff follow the LATE trends and INNOVATE in the field of cosmetology They not only have the necessary qualifications but they also CONTINUE attend courses where they gain new KNOW In this way we make sure we can offer you USE tips and ADVISE By REGULAR educating ourselves we follow new technological trends in the field of hygiene which is why we are also very SUCCESS in the PREVENT of DANGER cross CONTAMINATE and cross INFECT 9 6 PROMOTING ETHICS Now that you have completed the text Mia has written write a similar one which includes all other rules mentioned in this unit Your promotional leaflet should be about 120 150 words long and structured similarly to Mia s e Choose three to four points you want to discuss e Divide these points so that each is discussed in a separate paragraph e Create a subtitle or a short slogan for every paragraph that you write 93 REPUBLIKA SLOVENIJA
111. r an imaginary hotel in which you advise her to start a new salon Since the brand name of the first salon has caught on very quickly it is again up to you to choose a name You may use the same one reword it a bit or think of a completely new one When you have decided on the above mentioned issues fill in the following form with the details of your new salon he dentity Card of the beauty salon Name ofthe salon TI O Logotype Name of the hotel Address Telephone number Website Additionally include these details on the following pages throughout the book 64 68 86 and 87 68 P REPUBLIKA SLOVENIJA EK MINISTRSTVO ZA IZOBRA EVANJE l vd Nalo ba v va o prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA sp 6 1 Grammar REVISION OF TENSES Read the following text and insert the most appropriate forms of the verbs in brackets into the gaps Mia 1s very satisfied with her salon At the beginning the business not go so well but since she E a E offer also nail treatments she gain many new clients Eege do so well at the moment It seem that the decision to expand the salon service with manicure and pedicure 00000000ooeeeeeeeeeses be really the right one Now the salon
112. reat opportunity to promote her salon There was no such opportunity before REPUBLIKA SLOVENIJA MINISTRSTVO ZA IZOBRAZEVANJE ZNANOST KULTURO IN PORT sb Ze ima Nalo ba v va o prihodnost KONZORCIJ OLSKIH CENTROV EENEG 4 2 Grammar SOME TIPS This morning the stylist of the Fashionist magazine sent an email Because this is an international magazine everyone involved in the shooting communicates in English As your English is better than Mia s she asked you to read it and make short notes for her Use modal verbs to transform the sentences in such a way that the meaning stays the same From Jane Colins Date 12 11 Subject Tips for Mia Hi I m Jane the stylist of the photo shooting I have notices Mia is worried whether she will get the job or not which is why I have some tips for her She doesn t have experience which is why there is a possibility she won t get a job It is necessary for her to show the editors how good she is And also what she is able to do 38 REPUBLIKA SLOVENIJA Re SR MINISTRSTVO ZA IZOBRAZEVANJE Ka psi Nalo ba v va o prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA D 4 3 Grammar LET S BUY SOME MAKEUP Mia has done everything Jane advised her to do and now she is nervously waiting for the editor to reply Read about what she is doing in the meantime in order to prepare f
113. red or ADDCAE ee area krave IRRITATE This effect usually APPEAR WE IN a few days If not it is necessary to consult a doctor regarding the sink condition The patient must not use any COSMETICS products immediately after the treatment which may cause potential problems eh EN DAMAGE skin EXERCISE 6 WORD FORMATION Here is a short text in which Mia explains how difficult it is to get an opportunity to advertise your salon Therefore being hired as a makeup artist represents a great breakthrough Fill in the gaps by forming a new word from the one provided in brackets Mia has been given the opportunity ofa LIFE SE RECENT she has AD her salon in many IMAC E FORTUNE E MRT EE AD were not so SE SUCCESS Since she put her advertisement in one of the most widely read magazines called Fashionist no one has called and she has doubts if CIN VES ANO ME ADVERTISE was such a good idea However last week she got a call from an important client She was offered to do make up for a PHONO ecsenivec iirinn i SHOOT for E POP fashion magazine They have never heard of her that is why she has been trying for the whole month to persuade them sa o E SUIT for the job by going to several MEET and sending photos of her previous work The problem is that s
114. ring finger thumb wrist ACTIVITY 3 For manicure and pedicure specific tools and equipment are needed Which parts of the nail or hand are the following expressions associated with Nail clippers cutters Pusher orange stick Nail brush Emery board Pumice stone Buffer Hand and or feet moisturizer Soaking basin Cuticle remover Towel Clear nail polish 48 REPUBLIKA SLOVENIJA MINISTRSTVO ZA IZOBRAZEVANJE ZNANOST KULTURO IN PORT aa Ke Nalo ba v va o sl elena I KONZORCIJ SOLSKIH CENTROV EEN 5 4 Writing ADVERTISING Mia has decided to advertise the new services of her salon Help her create two advertisements in English in order to promote the salon to tourists The first advertisement should contain only around 90 characters with spaces and 25 characters for the title which is written in bold as it is going to be published on Facebook under the advertisement section Add also a picture The other advertisement should be a radio ad which lasts for 3 minutes Prepare the text for it containing a minimum of 100 words and think of possible sound effects to make your ad more memorable The advertisement should contain the following features e acatchy slogan e a short description of the new services the ONAIR salon is offering manicure e general benefits of these types of treatments and recommendations e advantages which only this salon offers nail brand you are using
115. rrow HEAR I hear him The police are hearing the witness SMELL This perfume smells nice I m smelling this perfume TASTE This soup tastes awful The cook is tasting the soup LOOK It looks delicious I am looking at you 4 Wverbs of possession and being e have I have a dog But I m having lunch I m having a shower own I own this dog Seem He seems nice possess belong appear contain cost consist 55 va REPUBLIKA SLOVENIJA SE lt 7 MINISTRSTVO ZA IZOBRA EVANJE Ea Nalo ba v va o prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPt RAC IJO DELNO FINANCIRA EVROPSKA UNIJA 3 Future tenses WILL FUTURE e a decision made at the moment of speaking I will have some tea e future prediction I THINK I SUPPOSE IM SURE I think the government will win the election Subject will infinitive Subjectt won t infinitive GOING TO FUTURE A decision for a future action which is made before the moment of speaking a plan I m going to become a doctor An action which is going to happen because we have evidence now Look at the clouds it s going to rain With the verbs GO and COME we use Present Continuous I m coming at 5 o clock He s going on holiday a Subject am not isn t aren t going to infinitive Am Is Are subject going to infinitive 4 Time clauses for Future TIME CLAUSES for Future before after when as
116. s 7 Continues goes on what is the procedure usually 7 Make the face clean and get rid of all the makeup Get rid of something putting away something A product which is used for putting off makeup Too much oil 7 Cleaned with water and shampoo Make the hair of a different colour In the meantime 10 Cosmetic product used before the powder is applied 9 Cosmetic product which is used in order to conceal the flaws on the skin 102 A cosmetic product which is used to make the eye lashes appear longer stronger or of different colour 103 A cosmetic product used for colouring the area above the eye lids 0 Making the hair not wet TD Tn a very fast way 06 Final finishing 9 To end something 108 va REPUBLIKA SLOVENIJA EK MINISTRSTVO ZA IZOBRA EVANJE l vd Nalo ba v va o prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNI ee arrives at 1 p m and in the meantime the models have to get Hugs Dave EXERCISE 9 GRAMMAR Fill in the brackets with the appropriate tenses Expanding the basrmese After the shooting Mia s salon be really busy In the last month she EE have a lot of customers 30 in fact She never have so many customers before She wish EE take part in the shooting earlier so that her salon bec
117. s If they only do facials which usually take less time than the whole body treatment then it EE be also possible to have more than 10 clients The number of clients also depends on the day On Mondays for example they not arrange so many appointments in the morning because on this day the beauty product distributers usually deliver the goods and it take a lot of EE go through the shipping to make sure all the items are in order This week however one of the employees DE Bll HG a arena have flu and she not come to work this week This is terrible because now Eegeregie take over the shipment for the week Otherwise it is Jane who EE do it every Monday Apart from taking care of the shipment there are also regular clients Mia needs to cancel some of Jane s appointments and reschedule them for next week as she work alone this week 6 3 Listening Cancellation Sometimes things don t go according to plan and due to something unexpected you may need to cancel your appointments This may be due to several reasons you may have been overbooked and your schedule is so full you won t be able to manage it you or one of your employees or co workers gets ill and goes on sick leave or another une
118. soon as until PRESENT SIMPLE e Before he comes he will call SYS OO V Present Simple Will Future e When he comes we ll call e As soon as they leave we ll call When after until as soon as PRESENT PERFECT e When he has come we ll call e won t go out until I have finished my homework e After I have emptied the washing machine I ll watch TV 56 REPUBLIKA SLOVENIJA HS ee MINISTRSTVO ZA IZOBRA EVANJE Ss Nalozba v vaso prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPE RAC IJO DELNO FINANCIRA EVROPSKA UNIJA 3 Past Tenses PAST SIMPLE e An action happened in the past I saw Peter yesterday e Actions which followed each other in a story I came home ate diner and went to bed e habits in the past I used to smoke Subject verb ed the second form of the verb Subject didn t infinitive Did subject infinitive PAST CONTINUOUS e An action which was going on in the past I was watching TV yesterday e An action which was interrupted While I was having a shower the phone rang e To describe We were having fun the sun was shining the birds were singing Subject was were verb ing Subject wasn t weren t verb ing Was Were subject verb ing 6 CONDITIONALITY TYPE 1 for the FUTURE k DEEN Present Simple Will Future TYPE 2 little or no possibility e IfI won the Jattery I would buy a villa Past Simp
119. t TT Since I couldn t decide on it I had to ask my manager to help me choose it so I hope you like it I think it gt gt something beautiful and healthy which is what I want for my clients to feel like I want that this beauty salon will also make you even more beautiful than you already are every time y0Uu 36 Visit it IEN 37a toast to successful business Now I would like to invite you to come with me and take a look at the salon EES es Not to be familiar with something or someone who you have never met before Say your name who you are where you live gt A person who has bought or build the salon and is in charge of the salon now 4 To say you are happy everyone came to your home 7 Deliti pre ivljati ta trenutek z nekom 6 To fulfil or something which becomes real Narediti lep e olep ati polep ati 2 Happiness gt A beauty product which women put on their lips in order to make them appear more reddish or of another colour 30 A person whose job is to do professional makeup for people on special occasions such as weddings photo shootings fashion shows 31 Showing your approval agreeing with somebody in their actions and encouraging them 32 Allow me to explain 33 To begin with Choose decide upon 35 Represents in a name of a symbol Come to visit 37 nazdravimo 38 A sound made when glasses hit each other 102 va REPUBLIKA SLOVENIJA EK
120. ted to do make up for famous top models She has always found their faces so perfect and making them even more beautiful has always represented a challenge for her After all her dream of having a salon on her own started by putting her mother s lipstick on at a very young age Recently she has advertised her salon in many magazines Unfortunately her advertisements were not so successful Since she put her advertisement in one of the most widely read international magazines called Fashionist only few people have called and she has doubts if investing into advertising was such a good idea 36 Ak REPUBLIKA SLOVENIJA _ HS MINISTRSTVO ZA IZOBRAZEVANJE l Ss Nalozba v vaso prihodnost KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPI RAC IJO DELNO FINANCIRA EVROPSKA UNIJA POST READING ACTIVITY 1 e Do you think Mia will get the job e Would you hire her if you were in charge POST READING ACTIVITY 2 e The text uses quite a lot of grammatical structures using the verb have Try to find all such structures and highlight them e Additionally underline all the other verbs e Can you work out the rule when to use the above mentioned structure POST READING ACTIVITY 3 Here is the short summary of the text Transform the following sentences by using Present Perfect Tense so that the meaning stays the same If necessary check the structure and usage of this tense in the grammar section Mia has a g
121. the event later published on their website In this video they are also going to interview Mia about her decision to use their products and how she finds the event The clip should last for only a few minutes PRE SPEAKING ACTIVITY Work with your partner Each of you is going to ask five questions and answer them Decide who will be the interviewer first Take a look at the following questions so that your co speaker does not see them Then you will switch roles and you will be asked five questions yourself Before starting prepare together a quick introduction of a few sentences Example Interviewer We are at the Naturella training seminar where 86 va REPUBLIKA SLOVENIJA EK KS MINISTRSTVO ZA IZOBRA EVANJE fm vd Nalozba v vaso prih lodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA SPEAKING ACTIVITY Ouestions A Ouestions B l Why have you decided to come to the How did you find out about Naturella training seminar What is the most useful thing you have What have you learnt so far here learnt at this training How do you find Naturella products Who do you think Naturella products are Did you use these products before the most appropriate for training Which is your favourite Naturella product What do you believe is the greatest Would you recommend their products to advantage Naturella products have over your clients and why other brands
122. ther Mia Being rude to the client Understanding the concern of the client but not giving the money back Offering a treatment free of charge Offering a full refund ee Se YOUR OWN SOLUTION 74 A REPUBLIKA SLOVENIJA EK S MINISTRSTVO ZA IZOBRA EVANJE l vd Nalo ba v va o prih sodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJ UNIT 7 Poznavanje in razumevanje principov u inkovitega vodenja sestanka in poslovnega pogovora ter njihova smiselna uporaba sp 7 1 Grammar PASSIVE VOICE Mia has arranged a meeting with the manager of the hotel which you have chosen to be the most suitable for opening a new salon In order to prepare for the meeting she needs to gather as many references and prepare a short introduction of the salon and her work Here are some sentences she has already written down But not to praise herself it would be a good idea to reword them Transform them into passive voice in order to emphasize the action and not its doer I opened the salon in 2012 75 REPUBLIKA SLOVENIJA MINISTRSTVO ZA IZOBRA EVANJE l BL Nalo ba v va o prihodnost ZNANOST KULTURO IN PORT E KONZORCIJ OLSKIH CENTROV OPERAC IJO DELNO FINANCIRA EVROPSKA UNIJA I am going to revise this course again in September 7 2 Speaking PRESENTATION Now that you have all the basic things Mia would like to present to the man
123. there and listen to the interview so Mia recorded it for you While listening to what they are talking about pay attention to the answers to the previously set questions from the task above POST READING ACTIVITY 79 Ak Lal REPUBLIKA SLOVENIJA Re SE MINISTRSTVO ZA IZOBRA EVANJE Ka Ke Nalozba v vaso prihodnost H KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA Did you notice some polite expressions Mia was using In order to run a successful business meeting politeness is the key to success Try to fill in the missing gaps in the following expressions of politeness e l amvery to meet you e YOU aie reece ees have a lot of references S TSA EE to meet you e The thing which my attention e l amreally to hear that this location suits you TON YOU E that at the beginning you will be earning a bit less e I would like to you to our team e If you have any Questions don t to ask 7 6 Grammar GAP FILL Here is a short summary of the interview Fill in the missing gaps with the appropriate words to form collocations EEN the application Lisa has a lot of experience EE massages After she finished the studies she specialised seneni osovine esa sports massages In additi
124. tion they focus on Here are the products for hydration of the skin and age protection treatment products Those are our best selling lines of products Other products focus on acne problems dark circles or puffiness redness and dullness of skin and also uneven skin tone I would say the biggest advantage of our products 1s that there 1s a cream for every skin condition This gives you the opportunity to treat almost any kind of problem your client may have This is wonderful especially because Naturella offers complete solutions Salesman Well we a specific condition cannot be treated just by one cream Our complete solutions include day and night cream daily cleanser and moisturiser and in some cases of sensitive skin also make up such as powder and foundation For example very dehydrated skin requires a different type of cream and powder which will protect the skin properly Mia Oh I see This truly is great I have another question regarding your training programmes I ve read on your website that you offer regular courses and inform your cosmetologists of new products How can I join this If you decide to use exclusively our products in your salon you are entitled to the special 98 D i REPUBLIKA SLOVENIJA W A MINISTRSTVO ZA IZOBRA EVANJE vd Nalozba v vaso SE ZNANOST KULTURO IN SPORT a KONZORCIJ OLSKIH CENTROV OPERAC NO DELNO HNANC IRA EVROPSKA UNIJA training where you get to know our products a bit b
125. tisements for skin products in order to make her decision easier PRE READING ACTIVITY e Asan expert which brand would you recommend Mia to use e What do you believe are important features when it comes to choosing a skin care product Make criteria and discuss in small groups what makes a good skin care product WHILE READING ACTIVITY 1 Here is one advertisement for the line of products from a brand called Naturella Read the advertisement and decide if the products they are selling meet your criteria Additionally pay attention to the features you find important and see if Naturella products meet your expectations WHILE READING ACTIVITY 2 To make sure you are fully familiarised with the products read the advertisement once more While reading try to find the most appropriate answers to the following questions related to the text 1 What does the author of the advertisement claim to be the biggest advantage of the Naturella products 83 REPUBLIKA SLOVENIJA MINISTRSTVO ZA IZOBRAZEVANJE ZNANOST KULTURO IN PORT 4 Re Ead Nalo ba v va o prihodnost 7 KONZORCIJ OLSKIH CENTROV C EEN 3 Name a few fields this company is specialised in 4 Ofall the reasons why one should buy Naturella products which convinced you most 8 How can a person who is interested in these products buy them or get some additional information if needed Naturella is a line of products for professional cosmetologists used in pr
126. tment to inform the client of all potential dangers and reactions of the treatment KEEPING A RECORD 89 A REPUBLIKA SLOVENIJA HS SE lt 7 MINISTRSTVO ZA IZOBRA EVANJE l ai Nalozba v vaso prihodnost 7 KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPE ep TO DENO FINANCIRA EVROPSKA UNIJA You should keep record of the history of previous treatments and store that data for a minimum of 10 years All advice for after treatment skin protection should be noted in the record card All reactions to the treatment or to a specific product must be noted in the record card HYGIENE e All staff members must follow the procedures to maintain a safe and clean working environment e All staff members are obliged to try to prevent cross contamination and cross infection e You must be familiar with the government regulations regarding this matter and make sure you follow any new acts regularly APPEARANCE e A beauty therapist should wear a uniform preferably with short sleeves in order to prevent any potential contamination e A beauty therapist must not wear jewellery or wrist watches during the performance of the treatment CONTINUING PROFESSIONAL DEVELOPMENT e A beauty therapist should have a constant need and desire to gain new knowledge and attend courses to follow new trends 9 2 Speaking REGULATIONS At each salon the employer and staff members should strictly follow certain legislation regarding the
127. u can get additional information and write a letter of a b c a b c a b c a b c get personal information ask about the experience with beauty treatments gossip other clients how the client is feeling your profession and business secrets skin peeling wax a hair removal laser complaint inquiry application 35 Ak REPUBLIKA SLOVENIJA HS ee H MINISTRSTVO ZA IZOBRA EVANJE Ss Nalozba v vaso prihodnost KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPI RAC IJO DELNO FINANCIRA EVROPSKA UNIJA UNIT 4 Makeup 4 1 Reading A ONCE IN A LIFETIME OPPORTUNITY PRE READING ACTIVITY e What do you think a once in a lifetime opportunity is for a beauty therapist Try to guess what opportunity Mia is talking about and think of at least 5 possibilities WHILE READING ACTIVITY The paragraphs of the following text are not in the correct order While reading try to put them in the correct order by numbering them TEXT So far she has already been to 5 meetings with the people in charge of this shooting She has met the stylist who showed her the clothes the models will be wearing She has also spoken to the photographer He explained the setting and the lighting in which the photo shooting will take place The editor of the magazine has been trying very hard to explain to her the whole concept of the shooting She has also been introduced to the hair dresser Altho
128. ugh she has tried very hard to persuade everyone to give her the job for all month she thinks she has not done enough to convince them She is especially worried because she has never done such make up before and 1s afraid they will not hire her due to her lack of experience In spite of having had all these meetings she has been worried about this job lately Although she has been trained to do fashion make up she has never done one for money and especially not for a well known magazine She has been considering whether to take the job because meeting all these people and pleasing their requests will be very difficult This is the first time she has been offered such a job and additionally she has to prove herself to so many people However last week she got a call from an important client She was offered to do make up for a photo shooting for a popular fashion magazine They have never heard of her that 1s why she has been trying for the whole month to persuade them she is suitable for the job by going to several meetings and sending photos of her previous work The problem is that she has been looking for such an opportunity since the beginning of the opening of her salon The name of her salon has never appeared anywhere else in the magazines but in the section of advertisements which readers rarely notice She has always dreamt of having her name as a make up artist right next to the name of the model and the photographer She has always wan
129. ures Mia will explain the procedure of the treatment to her client more easily PRE LISTENING ACTIVITY e How would you describe a facial to a new client e Make a list of the things Mia absolutely must inform her client about before giving the treatment WHILE LISTENING ACTIVITY ACTIVITY 1 You are going to listen to the description of the facial While Mia is speaking try to draw the procedure she is explaining in such a way that you draw the lines on the face according to the ongoing of the treatment ACTIVITY 2 When listening to Mia explaining the procedure of the treatment for the second time try to fill in the missing gaps with phrases form the text 1 Before the treatment begins all the hair is pinned wtha dE eebe 3 In order to this procedure is done two times 4 This step finishes by cleaning the face with fresh water with the help of l 5 After the cleansing gege is used C II T is used for about 4 minutes 7 The skin is then ready for the removal of Gr In he Cid ie is applied on the face POST LISTENING ACTIVITY e What would you recommend to the client after having a facial What should they avoid and how to take care of their skin e What other procedures of doing a facial are there Choose one and write down the steps in a similar manner as Mia described them 26 Ak va REPUBLIKA SLOVENIJA e MI
130. which is why Mia is even more nervous She wants everything to be perfect which 1s why you need to help her by suggesting possible ways of speaking to the client PRE SPEAKING ACTIVITY e Jn groups discuss what the possible ways of greeting a new client are and write them down e Which of the mentioned phrases are formal informal and which are very polite After the greetings and introduction how would you continue the conversation Try to find at least 5 possible ways or topics to talk about with the client when you first meet ROLEPLAY Pick one topic from those your group has suggested and in pairs act out a short dialogue Try to JN simulate the situation in which Mia greets the client and continues the conversation connected to the treatment she is about to give 2 4 Vocabulary PARTS OF THE FACE After the introductory conversation Mia explains the client the procedure of the treatment in detail as the client has never had a facial treatment before For a better and more vivid explanation of the treatment use the sketch of the face below Firstly draw the basic features of the face and mark the following parts on it Ak REPUBLIKA SLOVENIJA HS MINISTRSTVO ZA IZOBRAZEVANJE ie psi Nalo ba v va o prihodnost KONZORCIJ OLSKIH CENTROV ZNANOST KULTURO IN PORT OPI RAC IJO DELNO FINANCIRA EVROPSKA UNIJA 2 5 Listening HOW IS IT DONE Now that you have created a poster of the face and its feat
131. workplace clients and safety in the salon Work in small groups Each group should research one of the following laws or acts Manual Handling Operations Regulations 1992 Management of Health and Safety at Work Regulations 1999 Provision and Use of Work Equipment Regulations 1998 Personal Protective Equipment at Work Regulations 1992 Consumer Protection Act 1987 Cosmetic Products Safety Regulations 2004 Use the Internet to find the laws or the summary of these laws It would be a good idea to find the websites of the associations of beauty therapists or cosmetologists where these laws are explained more clearly You are also encouraged to read the Slovene legislation to fully familiarise yourself with this topic Make short notes and prepare a 3 minute presentation for your classmates which summarises the law or act you have chosen In addition to your presentation in class prepare a short written summary of your presentation for Mia so that she will be able to inform her clients of the legislation in the English language 90 REPUBLIKA SLOVENIJA EK MINISTRSTVO ZA IZOBRAZEVANJE Ka Ss Cam d prihodnost ZNANOST KULTURO IN PORT 7 KONZORCIJ OLSKIH CENTROV For example Health and Safety at Work etc Act 1974 This law is about the employers and their responsibilities The act requires them to e ensure a safe working environment e provide a safe system or procedure of work e provide safe equipment to w
132. xpected event occurs so you cannot come to work on a specific date In such cases you have to contact your client to inform her him of such a change Of course if this happens suddenly a letter rescheduling your appointment will not suffice and you will have to make a phone call and ask your client kindly to postpone their arrangement PRE LISTENING ACTIVITY e Discuss how you usually start the telephone conversation Conversation mode forms e In pairs form 4 lines of the anticipated expected dialogue 70 pm Ak REPUBLIKA SLOVENIJA MINISTRSTVO ZA IZOBRA EVANJE ZNANOST KULTURO IN PORT ite Nalozba v vaso prihodnost OPERACIJO DELNO FINANCIRA EVROPSKA UNIJA KONZORCIJ OLSKIH CENTROV WHILE LISTENING ACTIVITY 1 e While you are listening to the conversation take notes WHILE LISTENINGACTIVITY 2 Below you have your monthly planner On the basis of the dialogue heard and your notes correct it First write the newly suggested dates and then adjust those dates according to client s wishes if needed The first one has been done for you Coloured in blue 31 Monday 1 Tuesday 237 Wednesday 237 Thursday 4 _ Friday 5 _ Saturday 6 Sunday 7 Monday 8 Tuesday 9 Wednesday 10 Thursday 11 Friday 12 Saturday 13 Sunday 20 Sunday ih ih m 14 Monday 15 Tuesday 16 Wednesday 17 Thursday 18 Friday 19 Saturday Smith 9am aah Smith
133. y reduce the amount of body hair How hair growth and the structure of the skin Before beginning with the treatment it is important to understand the process of hair growth Hair grows in a three phase cycle at different rates of growth in different individuals The length of growth also depends on the type of hair as well as on the part of the body it grows on Read more about the hair growth cycle under the anatomy section in the manual How laser hair removal works A laser for hair removal emits light energy which 1s absorbed by the pigment in the hair The hair in the active growth has the largest amount of pigment and therefore absorbs the light energy from the laser the most The energy absorbed then damages the hair and causes inability for the hair follicle to grow hair again Due to the damage made the hair being exposed to the laser eventually fall out The result 1s lessening hair growth Who is SONIC laser for Research shows that generally the light energy is absorbed better if the hair colour is darker than the patient s skin colour Therefore the result of the treatment with SONIC hair removal laser is likely to be less successful with the individuals with darker complexion and the individuals with light colour hair To achieve the same results more treatments are usually needed for those individuals Hair removal procedure The procedure of removing hair with the help of SONIC laser may take just minutes for sma
134. ype of skin you have That 1s what we always do first Then we are going to decide on the treatment procedure Probably we first do a facial You come back again in a week s time to see if there are any improvements I assume around 5 sessgiong be needed so I Seege plan your therapy for 5 weeks 23 REPUBLIKA SLOVENIJA MINISTRSTVO ZA IZOBRAZEVANJE ZNANOST KULTURO IN PORT sb E Ead Nalo ba v va o prihodnost G KONZORCIJ OLSKIH CENTROV OPi e IJO DELNO FINANCIRA EVROPSKA NIJA 2 2 Grammar FINALLY THE FIRST TREATMENT Not just the client but Mia also is excited about tomorrow Read about how she feels and try to choose the most appropriate forms of the verbs in brackets You may use Will future Going to Future and Present Tenses Be careful about time clauses and consult the grammar section if needed EE tee be very excited because very soon she nnnnnnnneeereeeeen get her first customer into her salon She hope everything go according to her plan TS C A have an appointment on Mond o clock Mia believes politeness is the key to success That is when the first customer come first of all s Ee greet her and auegesgegezussgeet suecgeng ESCOT to the treatment room This is how she

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