Oracle® Hospitality Suite8
Contents
1.2. This functionality is controlled by the parameter Custom view in Booking Search under Setup Configuration Global Settings Miscellaneous Search Screens 2 tab To add fields to the Grid Customization dialog box the view V8_sys_customybomsearch has to be amended however it must contain the field customybomsearch_ybom_id Example How to display the function type description The view has to be changed as follows CREATE OR REPLACE FORCE VIEW V8_SYS_CUSTOMYBOMSEARCH AS SELECT ybom_id customybomsearch_ybom_1d yfty_longdesc from ybom yfty where ybom_yfty_id yfty_id Customization functionality is controlled by the user right Edit under Setup Configuration Users User Definition Rights Miscellaneous Grid layout Customization Print functionality is controlled by the user right Print Grid under Setup Configuration Users User Definition Rights Miscellaneous Customising the HTML display The HTML display may be customized according to the requirements of the property The customization options available when placing the cursor on the HTML display and right clicking are Print Print with Setup View source Edit template with notepad Edit template with associated application Copy to clipboard Introduction Print prints an exact copy of the HTML display The print page margins and the actions to take if the HIML printout is too large for the defi
3. already used are marked with a green check mark Introduction 3 On the grid point to the column to be removed and drag it to the customize screen yellow arrows are displayed at each end of the column name Once the column has been removed the green check mark is removed from the field name on the customize screen 4 Click the S in the top right hand corner to close the customize screen 5 A message is displayed asking if you want to store the grid layout 6 Select Yes to save the changes or No not to save any changes Column Properties Field Description Field name The field name as it is defined in the database table Caption The field caption Fixed Defines if the column will be fixed to the left side when scrolling to the right to view additional fields of the grid Columns marked as fixed are highlighted grey How to create a customised grid view for profile search Users familiar with the Fidelio Suite8 table structure and fields can create a customised grid view for the profile search This functionality is controlled by the parameter Custom view in Profile Search under Setup Configuration Global Settings Miscellaneous Search Screens 2 tab To add fields to the Grid Customization dialog box the view V8_sys_customxcmssearch has to be amended Example Adding the financial account long description to the profile navigator The view has to be changed as follows CREATE OR REPLACE FORCE VIEW
4. log into the system with a user identification and password Logging into Fidelio Suited 1 From the desktop click the Fidelio Suite8 icon The Suite8 Splash screen is displayed for several seconds with the Payment Application Data Security Standard PA DSS disclaimer S micro Figelio Suites Ww ed The e E 5 Version 8 9 6 This application is intended to be used to establish a connection between a certain MICROS Systems Inc MICROS product and certain third party products not developed by or controlled by MICROS Non MICROS Products These Non MICROS Products may or may not be compliant with the Sta Card ee Payment Application Data Security Standard PA 055 MICROS strongly recommends that all merchants who are connecting any MICROS p proces sing products to any Non MICROS Products ensure that both the MICROS and Non MICROS products are PA DSS compliant The Fidelio Suite8 Login screen is then displayed 2 Enter your user identification case sensitive in the Login Name box 3 Tab to the Password box and enter your password case sensitive Introduction 7 4 Click Login the Suite8 main menu screen is displayed You are now logged into the system Note If one of the following tables WMLG WLOG ZPOS WDAT SHIS SRPD WRPD has no indices or a missing index an alert is displayed when starting Fidelio Suite8 with a message to contact support It could happen that a table has no indi
5. on the toolbar 3 Repeat Steps 1 and 2 for each option that you want to move On the toolbar the Favourites shortcut bar can be listed first by selecting the option Favourite buttons on top under Miscellaneous User Settings gt Appearance Tab Security As of Version 8 9 5 1 all Fidelio Suite8 program deliveries are signed with a Suite8 Certificate This integrity validation of the executable s and DLL s has been implemented in order to prevent manipulation of the Fidelio Suite8 Program Deliveries gt FidelioCrypt dll Properties General Digital Signatures Security Details Previous Versions Signature list E mail addre Timestamp CD El In the case that a file has been tampered with then an error message is displayed when Fidelio Suite is started Hid Fidelio Suite 8 Your Program Version of fideliocrypt dll has been tampered with and it is not in its original format Please contact your support department Introduction 23 24 Logging off Exiting Fidelio Suite8 and Locking the Station The windows menu consists of the following options Close All closes all open screens and dialog boxes Lock Station locks the workstation Logout closes all open screens and logs off Fidelio Suite8 Exit Application closes all open screens and exits the application Options Close All Lock Station Logout Exit Application Descr
6. v8_sys_customxcmssearch customxcmssearch_xcms_id zfac_longdesc AS SELECT xcms_id customxcmssearch_xcms_id select zfac_longdesc from zfac where zfac_actvalidfrom is not null and zfac_actvaliduntil is null and xcms xcms_id zfac zfac_xcms_id and rownum 1 zfac_longdesc from xcms The fields from the custom view are automatically added to the grid How to create a customised grid view for reservation search Users familiar with the Fidelio Suite8 table structure and fields can create a customised grid view for the reservation navigator This functionality is controlled by the parameter Custom view in Res Navigator under Setup Configuration Global Settings Miscellaneous Search Screens 2 tab To add fields to the Grid Customization dialog box the view V8_sys_customxcmssearch has to be amended Introduction 19 20 Example Adding the housekeeping status to the reservation navigator The view has to be changed as follows CREATE OR REPLACE VIEW v8_sys_customressearch AS SELECT yres_id customressearch_yres_id yhks_shortdesc HSK_Status FROM yhks yrms ydet yres WHERE yhks_id yrms_yhks_id AND yrms_id ydet_yrms_id and yres_current_ydet_id ydet_id The fields from the custom view are automatically added to the grid How to create a customised grid view for booking search Users familiar with the Fidelio Suite8 table structure and fields can create a customised grid view for the event booking search
7. 0 11 12 13 14 15 16 17 18 19 20 21 22 25 24 25 26 27 28 29 30 31 Today None 2 Change the month to a previous month or future month by clicking the horizontal arrows located on the top of the calendar or by pressing the Ctrl Page Up or Ctrl Page Down key Introduction 15 3 Place the cursor on the date and click the left mouse button or move the keyboard arrow keys to locate the date and press Enter the date is changed Customising Fidelio Suite8 Grids Many of the grids in Fidelio Suite8 may be customized according to the needs of the property The customization options available are Display field names displays a list if the grid column names with their field name and type Customize opens the customize dialog box so that columns on the grid can be added changed or removed Restore Defaults applies the default settings for this grid Show Defaults applies the default settings to the current grid view however any customized settings are used the next time the grid is displayed Select Print to print or export the existing grid layout the possible export formats are ASCII File CSV Format HTML Document or an Excel Document Note The print or export function should be used before changes to the grid will be saved How to display field names 1 Place the cursor in the grid and right click to display the short cut menu Select all Select none Invert selection Display field names Customiz
8. 07 2009 15 30 00 Vista Massage 50 Min SU 23 07 2007 16 00 00 Derce Peeling 40 ER 16 0000 fu abia Fed 10 3 07 2009 16 30 00 Lomi Lomi Nw 90 Min 39 009 16 30 00 Fe abia Fed 10 23 07 2009 16 40 00 Doimo K rperpachung 40 Fa CS 16 45 00 Veble rare AN 23 07 2009 19 15 00 French Lack solo 25 23 07 2009 18 15 09 Lymph sage 30 mn Index A AeEEleFalGF KOVO ses ee se Ek EG Ea 9 B Blue dril down arrow sss ee ee ER EE EE 8 C Changing the date Typing a new date esse ek ee 15 Using the Calendar e eee ee gt 15 Customising the HTML Display 20 D Date field Changing a date using the calendar 15 Control Panel Windows Regional Settings OptlONS oooccccccnococnoconncnannononos 15 Typing a new date e eee 15 E Editing a leisure booking 28 H HTML Change the HTML display 10 Collapse HTML Tree 10 EXPa a HIML t u 10 View HTML diSplay o ooooooooooooooo 10 HIME VIEW ae 10 L Leisure ACCESSIRG A AG de 25 Editing a leisure booking 28 Posting a leisure booking charge 28 Searching for a leisure booking 25 ECONO Misa 7 N Navigation keys Accelerator KOV S er 9 QUICK KOVO ee asi hee iiss hele elu aniiiahes 13 DOCUS EN EE EE 9 P Posting a leisure booking charge 28 Q Quick OO 13 S SNOMCUEKO Sia A 9 9 Index 35 36 Index
9. 12 10 04 2012 25 05 2012 25 05 2012 25 05 2012 25 05 2012 25 05 2012 25 05 2012 25 05 2012 25 05 2012 25 05 2012 25 05 2012 25 05 2012 25 05 2012 25 05 2012 25 05 2012 25 05 2012 25 05 2012 25 05 2012 25 05 2012 25 05 2012 16 04 2012 Housekeeping Housekeeping Housekeeping Housekeeping Housekeeping Housekeeping Housekeeping Housekeeping Housekeeping Housekeeping Housekeeping Housekeeping Housekeeping Housekeeping Housekeeping Housekeeping Housekeeping Housekeeping Housekeeping Housekeeping Navigation Keys Accelerator keys Accelerator keys are used for fast access to a box on a screen or dialog box When a letter is underlined you can press the Alt letter keys and the cursor moves into the appropriate box For example on the Profile Search screen the letter A is underlined in the Name box By pressing the Alt A keys the cursor moves into the Name box To use the accelerator keys From the screen or dialog box press Alt letter to move the cursor into the appropriate box Shortcut keys Fidelio Suite8 has shortcut keys that allow you to perform actions directly from the keyboard without having to use the mouse Using these keys saves you time Fidelio Suite8 Shortcut keys Shortcut Key Description Fl Displays the help Alt F4 Closes the active window F8 Closes all open screens and dialog boxes and the Login screen appears A new user can now login F10 Closes all acti
10. A El a History as Multiguest AE HTML View Manser Neil MR Se Bul Search Clear 3rd P Look New Profile 0670 321 4569 I A EditProfile t Corresp Bus Cards X Options Ba Duplicates Options 2 Statistics 9 11 19 2 1859 05 EUR 48 10 04 2012 DR 3 The query results are shown in grid format in the middle section of the screen and the tree and HTML formats are shown in the lower section of the screen E mo 2 9 Aceti E Profile Details Guest Recognition 9 Name Aceti Ralph Mr Room Nights Q Reservations as Guest VIP Code VIP 1 Adult Nights Q Block Reservations Address 534 N Tallyrand Street Stays BA Group Reservations 76206 Wichita TX Revenue Y Bookings Communication POS Revenue Mobile Private 0670 321 4569 Email Business Directraceti worldwide com Mobile Business 0770 897 4561 Direct Email Private raceti aol com Email Business DirectCompany worldwide com Linked Companies 3B Germany Linked Contacts a History as Guest El History as Multiguest AE HTML View Next Reservations D 2985 Colleague Manser Neil MR 2 Notes BIL Always fax and phone charges to a separate invoice alc AVAYA Big List Statistics 911 19 2 D 1859 05 EUR 58 10 04 2012 DR 4 In this instance the HTML view displays a summary of the profile details The tree listing is displayed by default expanded by one level A plus sign next to a folder indicate
11. Ctri Shift D Ctri F3 Ctrl Shift A CAT Ctri Shift T Ctrl U Ctri Shift N Introduction The Date Box The format of the dates and the separators between the dates may vary from one hotel to another The date format is defined in the Control Panel Windows Regional Settings Options Typical date formats include the following dd yy MM dd yyyy yy MM dd yyyy MM dd dd MMM YY You can type the date directly in the date box however it must be typed exactly as per the pre defined format There are many date boxes in the system for example Arrival Date or From Date The date can be either a specific date or an as of date Arrival date o 1 03 2011 From A specific date is when you need to see what happened on that day For example you need to see which guests have departed 01 01 03 An as of date is when you need to find out information starting from that date For example you need to read the room rack starting from 09 09 03 through 12 09 03 Changing the date The date can be changed by typing a new date or with the use of the calendar To type a new date 1 Place the cursor in the Date box 2 Type the new date in the Date box in the defined format including separators 3 Press the Tab key the date is changed To change a date using the calendar 1 Click the drop down arrow Ed next to the Date box The Calendar appears 12 04 2012 1 January 2013 K M T W T E S S 123456 7 8 9 1
12. Oracle Hospitality Suite8 Leisure User Manual Release 8 9 July 2015 ORACLE Copyright O 1987 2015 Oracle and or its affiliates All rights reserved This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws Except as expressly permitted in your license agreement or allowed by law you may not use copy reproduce translate broadcast modify license transmit distribute exhibit perform publish or display any part in any form or by any means Reverse engineering disassembly or decompilation of this software unless required by law for interoperability is prohibited The information contained herein is subject to change without notice and is not warranted to be error free If you find any errors please report them to us in writing If this software or related documentation is delivered to the U S Government or anyone licensing it on behalf of the U S Government then the following notice is applicable U S GOVERNMENT END USERS Oracle programs including any operating system integrated software any programs installed on the hardware and or documentation delivered to U S Government end users are commercial computer software pursuant to the applicable Federal Acquisition Regulation and agency specific supplemental regulations As such use duplication disclosure modification and adaptation of the progra
13. ces in the event that a table was renamed for support purpose Renaming a table carries the indices to the renamed table If an index is missing of one of the above mentioned tables the alert is displayed when starting Suite8 Note Date formats with a space as a separator such as DD MM YYYY are not supported by Delphi Suite8 will displays the following message upon start up if the date format is defined with a space as a separator in Windows Regional and Language settings Date separator is space character Application will be closed Please change windows environment settings Using the blue drill down arrow Many boxes have a blue drill down arrow information that can be displayed next them indicating that there is additional Housekeeping Total Occupied Vacant Clean Rooms 103 2 maa Dirty Rooms 32 Pa Eu Total 23 iz Out of Order 2 Fa 2 74 Out of Service jo o CO Rooms in Queue ml For example on the House Status screen clicking the blue drill down arrow on the Out of Order line displays the Out of Order Rooms screen Introduction Ez Out of Order Rooms Date From 11 09 2012 lt Out of order To 11 05 2012 lt 10 04 2012 Sell on status ea Remarks 15 04 2012 Technical Department 04 05 2012 04 05 2012 04 05 2012 04 05 2012 04 05 2012 04 05 2012 04 05 2012 04 05 2012 04 05 2012 04 05 2012 04 05 2012 04 05 2012 04 05 2012 04 05 2012 04 05 2012 04 05 2012 04 05 2012 04 05 2012 04 05 20
14. e Restore Defaults Show Defaults Print 2 Select Display field names A list of the column names with their field name and field type is listed 16 Introduction Hal Fidelio Suite 8 Name Name TapColumn TStringField No of rooms ydet_noofrooms TgpColumn TFlaatField Arrival yres_exparrtime TgpColumn TDateTimeField Departure yres_expdeptime TgpColumn TDateTimeField YRES_ID TapColumn TFlaatField Type Status TapColumn TStringField Res Status ResStatus TgpColumn TStringField Suite room suite_yrms_shortdesc TapColumn TStringField Room no yrms_shortdesc TapColumn TstringField Room type ycat_shortdesc TapColumn TStringField Option yres_option TgpColumn TDateField Agent Agent TgpColumn TStringField Company Company TapColumn TStringField Source Source TgpColumn TStringField Share Share TgpColumn TStringField Group Name ygrp_name TgpColumn TStringField Block Code yblh_ shor tdesc TapColumn TStringField CRS Reservation Nr yres_orsresnr TapColumn TStringField Adults yde pra TgpColumn TIntegerField Locator locator TgpColumn TStringField Trace trace TapColumn TStringField Message message TgpColumn TStringField VIP Code vipcode TgpColumn TStringField Time on Q timeonQ TapColumn TStringField Share Num sharenum TgpColumn TintegerField Baby XCAG1 TgpColumn Tinteg
15. e guest s first name in the First Name box 7 Type the description of the leisure booking in the Description box for example entering Tennis will list all guests booked for a tennis lesson 8 In the Reservation ID box enter the reservation ID number in order to limit the search to a specific reservation ID 9 Select the option Include History to include historical leisure bookings in the search 10 If the option Only Problematic is selected then only problematic leisure bookings are listed Leisure 11 Select the option Needs to be posted to list only leisure bookings which have not yet been posted Leisure Booking List l slal x Date 4 20 2007 First Name Y Reset Filter j Edit Profile Booking Description Ai Include history 7 Need to be posted IR G P _A Edit Reservation Only Problematic 7 Include inactive u New A Edit 60 reserved 40 50 Res 1645 From 20 118 E Post 60 reserved 30 00 FA 1644 From 20 4 28 Close 12 If the option Include Inactive is selected then inactive leisure bookings are also listed Click Search all leisure bookings meeting the entered search criteria are listed To clear the search text click Reset filter Leisure Booking Search Criteria Fill this field Facility Date Booking Include History Need to be posted Only Problematic Include Inactive Last Name First Name Description Reservation ID With this i
16. erField Child XCAG2 TgpColumn Tin Teenager XCAG3 TapColumn TIntegerField The list can be copied to the clipboard or saved to a file 3 Click OK to close the list How to customize a grid 1 Place the cursor in the grid and right click to display the short cut menu Customize Restore Defaults Show Defaults Print 2 Select Customize to open the customize screen Introduction 17 3 Customize Address BONUSCARDNUMBER y City Y Communication gt Country disabledforhc Display Y DUPLICATEBESTPOINT Y DUPLICATECOUNT DUPLICATEEXISTS DUPLICATERECORDS y Mail Manager MASTERCOUNT ss ls sl ss ss I I ls 4 The fields already used are marked with a green check mark Click the Pencil button to view or change the column properties To move a field to the grid select the field and drag it to the required position Click the IE in the top right hand corner to close the customize screen A message is displayed asking if you want to store the grid layout a Plis 19 Confirmation x Do you want to store the grid layout 7 Select Yes to save the changes or No not to save any changes How to remove a column from a customized grid 1 Place the cursor in the grid and right click to display the short cut menu Customize Restore Defaults Show Defaults Print 2 Select Customize to open the customize screen The fields
17. for French the user has to select this language under User Settings Startup Language and the file such as quickinfo htm has to be called cust_lang_f_quickinfo htm Customised version for all users To display a customised version of htm files for all users the html files have to be called cust htmlfilename htm Example cust guickinfo htm Customised version by language To display a customised version by language the html files have to be called lang short description of the language htmlfile htm Example lang T quickinfo htm where f stands for the short description of the language If none of these files can be found then the standard htm file is displayed How to hide or show expressions depending on activated features or license The following expression can be used to hide for example Conference Information on the HIM file when working with the small business edition if const isBnB 1 if else if feature Meeting Planner Conference runquery 2 Customization functionality is controlled by the user right HTML source view and edit under Setup Configuration Users User Definition Rights Miscellaneous The print page margins and the actions to take if the HTML printout is too large for the defined paper size are defined via the option HTML printout under Setup Configuration Global Settings Miscellaneous Visual Appearance 4 Introduction 21 22 Manager on Duty The mana
18. ger on duty can be displayed at the bottom of Suite8 screen next to the date and the name of the logged in user 18 11 2012 Demonstration Supervis MOD Mueller Dagmar If this functionality is activate then a manager on duty must always be assigned a new manager can be assigned by clicking on the Manager on Duty panel To select the manager on duty 1 Click the Manager on Duty panel at the bottom of the screen MOD Mueller Dagmar The Select Manager on Duty dialog box is displayed Hal Select Manager on Duty ola pede Manager on Duty Y ox Dagmar Mueller Dagmar Mueller Keith Rodgers Shirley Parker Supervisor Demonstration Y Cancel 2 Select the required Manager on Duty from the list and click OK Note Only logged in users who are designated as a Manager on Duty can assign a new manager on duty The manager on duty functionality is controlled by the parameter Assign Manager on Duty under Setup Configuration Global Settings Generic Generic 3 tab All relevant users can be designated as a Manager on Duty via the option Manager on Duty under Setup Configuration Users User Definition Favourites The Favourites shortcut toolbar allows you to keep your most frequently used options right where you can find them Your most used options can be added to the Favourites shortcut toolbar where they are more noticeable and more easily organized to suit your purposes To make t
19. he most of the Favourites shortcut toolbar you need to organize the options in it this can be done using drag and drop In user settings the Favourites shortcut toolbar can be set to be listed first and will then be the default shortcut toolbar opened when logging on to Fidelio Note The Favourites shortcut toolbar cannot be removed from the toolbar How to add an option to the Favourites shortcut bar 1 Click one of the coloured shortcut toolbars on the left to list the options on that toolbar 2 Right click the option that you want to add and then click Add to Favourites on the shortcut menu The option is now listed on the Favourites shortcut toolbar 3 Repeat Steps 1 and 2 for each option that you want to add Introduction Note Options from Web Services cannot be added to the Favourites shortcut toolbar How to delete an option from the Favourites shortcut bar 1 Click the Favourites shortcut toolbar on the left to list the options 2 Right click the option that you want to remove and then click Delete Button on the shortcut menu The option is removed from the Favourites shortcut toolbar 3 Repeat Steps 1 and 2 for each option that you want to remove How to reorganise the options on the Favourites shortcut bar 1 Click the Favourites shortcut toolbar on the left to list the options 2 Select the option to be moved and then left click and hold the mouse button while you drag the option to its new location
20. ices from third parties Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third party content products and services Oracle Corporation and its affiliates will not be responsible for any loss costs or damages incurred due to your access to or use of third party content products or services Contents AA EE N 5 E E E en ee A REEE E EE EE 5 Customer DUD PO eun a a E GE eane 5 Documenta Oense EE EG EG O 5 REVISION ISto Vaea EA AN 5 L Introduction di 7 Log oie b BARRIERE 7 Usins the blue drill downarow at ds tas 8 IN AVI AION Keys au era 9 HIME Vie seks a it ug 10 View information in HTML format esse se ee ee se ese eee ee ee eee eee 11 Change the display of the nTM 13 The CUEROS aia 13 Ihe Date Por se ee ee ee 15 Chance date 15 Customisine Fidelo Suited Grids Su ee EDGE ge oe Pe BIER 16 Customusine the Ell ML display nern ae DIE 20 Monager on EE uam eis 22 Favour EE OPD ECO OO EG NG EG rieat 22 SOU AM EE 23 Logging off Exiting Fidelio Suite8 and Locking the Staon sss eee eee 24 2 Ai adden ine OE MA AA EO AE N OE 25 Integrated Leisure Module as ar ee OD De 25 ACCESS LU ra 25 HOWTO ACCESS LEI SURG usa 26 How to search for leisure DOOkINGS cccccnnnnnnncnncocanonociniciconocanananananananononos 26 Editne aleis re DOOKING nes rin 28 How to edit a leisure Dookie nassen en 28 Postuiea leisure beokme else ae GR nese rE ee ee OEE GE 28 Ho
21. ion Query Results the results of the query shown in a grid format Tree Listing and HTML Page A tree listing of all the details associated with this profile including address communications links reservations or history m A freely definable HTML display which by default has a big format where the details are displayed in a non grid style format or a list format The HTML display can be printed by using the right mouse click 2 Enter the name to search for in the Name box and click Search Customer Profiles Name Jace ID Master Only View Actual Query 2 i P F Exd Sub Companies MV PMS Name ace paz i m 71 77 Show Family Members 2 CCM Active Only ES IZ Active Adv Qry B B gt T Inactive Aceti Aceti Ralph 534 N Tallyrand Street Wichita USA 4 Im ap N 2 9 Aceti E Profile Details Guest Recognition d Name Aceti Ralph Mr 2 Room Nights ves VIP Code VIP 1 Adult Nights A Block Reservations Address 534 N Tallyrand Street Stays li Group Reservations 76206 Wichita TX Revenue Bookings Communication POS Revenue H E History as Guest Mobile Private 0670 321 4569 Next Reservations D 2985 Email Business Directraceti worldwide com Mobile Business 0770 897 4561 Direct Email Private raceti aol com Email Business DirectCompany worldwide com Linked Companies 3B Germany 2 Linked Contacts Colleague Notes BIL Always fax and phone charges to a separate invoice a c AVAY
22. ion 8 7 4 0 of Suite8 Oracle rights make sure that all grant permissions have been granted 4 Leisure Configuration Reports To run the leisure reports the view V8_Rep_Lei_Infos has to be executed on the Suite8 database this can be done using TOAD In Suite8 under Miscellaneous Reports the following reports can be added FCR LEI 4951 Bookings rpt FCR LEI 4952 Bookings Group rpt FCR LEI 4953 User schedule rpt FCR LEI 4954 Facility schedule rpt FCR LEI 495 Treatments Forecast rpt FCR LEI 4582 Summary Article DMY rpt CUBE V8 rep leisure statisticsxml The reports parameter info and view are available on the MICROS Fidelio FTP server in the directory S8Leisure S8Leisure_reports zip If you run Leisure in a different language the tresource DESCRIPTION_EN Facilityname has to be changed Mobile Reports Suite8 Leisure reports are also available on Suite8 mobile reports LEISURE BOOKINGS TODAY 19 Back To nenv Y Va FIP ZREPORTS Date Description Name Duration 23 07 2009 11 00 00 Lackieren LS 3 Untitled Mote i Jog i5 07 2009 12 00 00 Deep TERE Massage SO Min Fie Edt Peral eam Heip al en 23 07 20093 12 00 00 Viele Brian BO 23 07 2009 13 15 00 Fiulweflexzonerenassage 23 07 2009 14 15 00 Moorpackung Sw zes Goif 40 23 07 2009 14 45 00 Ayssvwedische Beratung 23 07 2009 14 55 00 Deep Tissue Massage S0 Min SN 23 07 2009 15 00 00 Schoss Eimau Special Blend 70 23 07 2009 15 05 00 Shirodhara mit Abhyanga 50 3
23. iption Click the Windows menu and the option Close all All open screens and dialog boxes are closed Click the Windows menu and the option Lock Station All open screens and dialog boxes are closed and the Login screen appears A new user can now login 1 Click the Windows menu and the option Logout All open screens and dialog boxes are closed and the Login screen appears A new user can now login 2 To close the application completely click Cancel Fidelio Suite8 is closed and the desktop appears Click the Windows menu and the option Exit Application Fidelio Suite8 is closed and the desktop appears Lock Station the open screens and dialog boxes from the user who locked the station will not be closed if the parameter Leave opened screen on Switch User is selected under Setup Configuration Global Settings Generic Generic 3 tab Introduction 2 Leisure Integrated Leisure Module The integrated leisure module is activated with the license code Leisure Module the following functionality is available via the Leisure drop down module Leisure Booking List From the Leisure Booking List the plan schedule can be accessed Opening the booking edit screen switches to the Leisure system and allows modification and viewing all details for the leisure booking Posting Functionality resides in Suite8 no additional interface is needed The leisure booking charges are posted to the guest s room using posting fu
24. ivates the search for leisure bookings according to the entered criteria Reset Filter resets the search criteria Edit Profile via this option any details related to the profile can be viewed or changed Edit Reservation via this option any details related to the reservation can be viewed or changed New via this option a new leisure booking can be created in BellaVita Edit this option switches to BellaVita and opens the booking edit screen of the selected leisure booking All details related to the leisure booking can be viewed and or edited Post via this option the leisure booking charge from BellaVita can be posted to the guest s room checked in guest Posting functionality resides in V8 so no additional interface is needed to post to PMS Posted leisure charges are indicated with a cross in the field Posted when viewing leisure bookings Search Profile opens Profile Search from the Leisure Booking List this offers all profile options such as creating a new profile or selecting an existing profile 26 How to access Leisure Click the Leisure menu and select View Bookings or press Ctrl Shift L The Leisure Booking List dialog box appears E Leisure Booking List EES Facility po Last Name f a Search Date Po y brat Nane F ResetFiter Booking Description Z Edit Profile T Indude history Need to be posted eva fe 2 Edit Reservation 7 Only Problematic T Indude inactive Ej
25. mem Date pesciption Remark Name burton state Price TT YRES ID posted 7 Eat 09 07 2013 09 40 00 Carma Full body Spitz David 60 reserved 60 00 39 2793 K Post os 09 07 2013 11 50 00 Carma Full body Aceti Ralph 60 reserved amp Show Plan Search Profile How to search for leisure bookings 1 Click the Leisure menu and select View Bookings or press Ctrl Shift L The Leisure Booking List dialog box appears Ei G Uae ASS er BEN EZ Leisure Booking List eel Facility Last Name Q Search Ie gt Date v First Name Reset Filter Booking Description EL Eat Profle i A Edit Reservation T Indude history Need to be posted Reservation ID j y Only Problematic Indude inactive Date Description Remark lene Duration state lms REFNUMBER YRES 1D 4 Edit 09 07 2013 09 40 00 Carma Full body Spitz David 60 reserved 60 00 39 2793 K K c os 09 07 2013 11 50 00 Carma Full body 60 reserved ar di Show Plan Search Profile 9 Close 2 Inthe Facility box select a leisure facility from the drop down list 3 Type the date required in the Date box or click the drop down arrow and select a date from the calendar 4 Inthe Booking box enter the BellaVita leisure booking number to limit the search to a specific booking 5 Type the guest s last name in the Last Name box 6 Type th
26. module as well as scenarios for possible software problems Troubleshooting Guide Symptom Problem Probable Cause Solution Action The online installation and Possibly the internet connection is not Continue with the offline the download stops without stable error or warning message When a Leisure posting The charge type may not be linked to the should be booked Suite8 offer prompts the message No department code No languages are displayed The Leisure Booking Service is not for selection in the drop running down box when configuring leisure on the Global Settings Interface 4 tab An incorrect Server URL address entered on the Global Settings Interface 4 tab If it is http localhost 8195 IBookings wsdl then change this to http servername 8195 IBookings wsdl When opening Leisure from the Suite8 drop down menu the following message is displayed Can t establish connection with GUI Web Service The view for the reports can Incorrect Oracle rights not be created installation Check in the master data that the charge type is linked to the offer and that it is linked as standard charge type If the problem persists and the language can not be selected on the server try if it works on another workstation the port 8153 is blocked on the server In this case you can continue the configuration but leisure will not be available on server later on This issue is resolved since vers
27. ms including any operating system integrated software any programs installed on the hardware and or documentation shall be subject to license terms and license restrictions applicable to the programs No other rights are granted to the U S Government This software or hardware is developed for general use in a variety of information management applications It is not developed or intended for use in any inherently dangerous applications including applications that may create a risk of personal injury If you use this software or hardware in dangerous applications then you shall be responsible to take all appropriate fail safe backup redundancy and other measures to ensure its safe use Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications Oracle and Java are registered trademarks of Oracle and or its affiliates Other names may be trademarks of their respective owners Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International Inc AMD Opteron the AMD logo and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices UNIX is a registered trademark of The Open Group This software or hardware and documentation may provide access to or information on content products and serv
28. nctionality in Suites Full Leisure Module using the Leisure Interface When using the full Leisure Module the license code for the Leisure Module has to be activated and the flag Use Leisure Interface under Global Settings Interface 3 tab selected The Leisure Interface is configured under this option please refer to the section Global Settings in this document The following functionality is available Full Leisure Module The communication and posting functionality is performed via FIAS Interface Whenever updates are made to Profiles or Reservations linked to leisure bookings a notification is triggered to the Leisure System Accessing Leisure The Fidelio Suite8 Leisure module integrates with the Spa Wellness Software BellaVita BellaVita software maintains the multiple leisure facilities a property might offer including sports or wellness treatments such as massages or facials With BellaVita both the resources and the leisure bookings can be maintained and scheduled From Fidelio Suite8 leisure bookings can be listed edited created deleted scheduled and posted When selecting a booking from the Leisure drop down menu BellaVita is opened so that Offers Employees Schedules and all Leisure bookings can be maintained Note The view BV ForeignGuest used with the V8 Leisure Module and BellaVita installation is updated if a profile is changed This view is read by the BellaVita Module Leisure Booking Options Search act
29. ned paper size can be defined in the configuration Print with Setup displays the printer options and then print the HTML display View source displays the HIML code no changes can be made Edit template with notepad opens the relevant htm and qry in notepad Users with HIML programming knowledge can edit these files to meet the requirements of the property Edit template with associated application opens the relevant htm and qry with the program associated with these file types Users with HTML programming knowledge can edit these files to meet the requirements of the property How to use HTML Expressions to customize the HTML display Properties can configure and store customised html files in the Version 8 directory for htm files The files are displayed in Suite8 either by logged in user user language customised htm files for all users or language specific htm files for all users The priority Suite8 uses to determine which file to use is in the sequence as listed Customised htm file by user initials To display a customised htm file by user initials the htm file has to be called usr userintials htmfilename htm Example For a user with the initials DS the file has to be called usr ds guickinfo htm Customised htm file by user language To display a customised htm file by user language the htm file has to be called cust lang language short description guickinfo htm Example If the language short description is F
30. nformation From the drop down list select one of the facility names Only the selected facility will be displayed when the search is activated Enter the date for which to search for leisure bookings Enter the leisure activity booking number from BellaVita Select this check box to include historical leisure booking records Select this check box to display only leisure bookings which have not yet been posted This option allows the user to easily see which leisure bookings need to be posted Select this check box to display only problematic leisure bookings Select this check box to include inactive leisure booking records Enter the guest s last name Enter the guest s first name Enter the description of the leisure activity for example entering Tennis will list all guests booked for a tennis lesson Enter the ID number of the reservation Note Leisure booking functionality requires an additional license code Leisure booking posting functionality is controlled by the user right Post under Setup Configuration Users User Definition Rights Cashiering 27 28 Editing a leisure booking How to edit a leisure booking 1 Click the Leisure menu and select View Bookings or press Ctrl Shift L The Leisure Booking List dialog box appears 2 Search for and locate the booking to be edited 3 Click Edit Suite8 Leisure is opened and the selected leisure booking is displayed Booking Numbe
31. r 36 NE You are modifying a booking Offer El Carma Full body Massage Offer Carma Full body Massage Type Normal Offer Active Delux manicure Guinot Essential facial Summary Manager of Resources Bookinglist Remark Logginglist E Hydradermie A AS O Mena L Veen SL d AS d EA dee Sys er El Hydradermie lift express Date 09 07 2013 JE 11 50 12 50 gap 420 State reserved 89 Gents S m Rate 60 00 EUR H ts Packages Preparation 00 00 Clearing 00 05 Available Facilities Resource Skill OD Massage Room 1 S Massage Q massage Room 2 amp Massage A Massage room 3 amp Massage Q Massage room 4 amp Massage Paying Guest Res ID Aceti Ralph 3611 09 07 10 07 v 8 gt Rate Category v Charge Type 00623 Massage Attending guests 1 Y Note Member Title Firstname Lastname Ralph Aceti 4 Make any required changes and click OK to save The leisure booking is closed and the Leisure Booking List dialog box is displayed 5 Click Search to update the list Posting a leisure booking charge Posting functionality resides in Suite8 and charges for leisure bookings are posted to the guest s room No additional interface is needed to post to the PMS The billing window is opened and the leisure booking can be posted Posted leisure charges are indicated with a cross in the field Posted when viewing leisu
32. re bookings How to post a leisure booking charge 1 Click the Leisure menu and select View Bookings or press Ctrl Shift L The Leisure Booking List dialog box appears 2 The check box Need to be posted can be selected to display all leisure bookings which have not yet been posted 3 Search for and locate the booking to be posted Multiple leisure bookings can be selected from the list using the Ctrl button and left mouse click 4 Click Post The cashier login and password screen is displayed Leisure Leisure 5 After logging in the Price update dialog box is displayed make any changes necessary and click OK Price update Ei ann Please update price if neccesary 50 00 Cancel 6 the charge is posted automatically and the leisure booking marked with a cross in the Posted column YRES_ID 4202007 Tennis Court 1h 60 reserved 4j20 2007 12 00 TE ARI TT 80 00 1535 4 20 2007 12 00 Tennis Lesson zh nn Ronald 153 00 1105 4 20 2007 12 15 Pedicure with var Brumm Michaela ee 40 50 1645 4 20 2007 2 45 Tennis Court 1h Brumm Michaela ee 30 00 1644 Note Leisure postings can be performed directly from the leisure module to a financial account for guests with a rebate card linked and checked in financial account 29 3 Suites Configuration Trouble Shooting Listed below are helpful hints and solutions for troubleshooting the installation of the integrated leisure
33. s that it can be expanded to show more folders a minus sign indicates that it can be collapsed 12 Introduction Change the display of the HTML Two additional buttons on the html display allow you to change whether certain details are displayed in a non grid style or in a list format By default the big view is displayed 1 20 04 11 22 04 11 2 Aceti Ralph 20 04 11 22 04 11 1 Double Room Individual 30 03 11 31 03 11 1 Aceti Ralph 30 03 11 31 03 11 1 Double Room 109 Double Room Individual 2 To view in a non grid style click the button Departure 22 04 11 Nights 2 Nights 1 Customer Aceti Ralph Customer Aceti Ralph Arrival day 20 04 11 Arrival day 30 03 11 Departure day 22 04 11 Departure day 31 03 11 No of Rooms 1 No of Rooms 1 Room type Double Room Room type Double Room Room Room 109 Double Room Market Individual Market Individual Rate Code Rate Code Copy to clipboard It is possible to copy information from the HIML files to clipboard by selecting items from HTML using right mouse short cut menu and selecting Copy to clipboard or short cut key Ctrl C This information can then be pasted to any open file by using right mouse menu option Paste or short cut key Ctrl V The menu option Copy to clipboard is controlled by the user right Copy to clipboard from HTML under Users User Definition Rights Miscellaneous The Quick Keys Fidelio Suite8 allows you to select the Quick Ke
34. short cut menu to view or hide the HTML display This setting is stored per user and remains until the next time it is changed Reservation v Lower part of the screen Name First IS ma Introduction Expand the HTML tree Click the expand icon _ to show all available folders 0 9 E i Profile Details E amp Address X kun di Email Business Direct kun di Email Private ee lil Mobile Business Direct B 8 Mobile Private S Companies 111 En mr Colleague S L dll Task iM 05 04 2013 Birthday in 1 week AT l 26 04 2012 Res Rate Code changed AT se i fill 08 03 2012 Res Rate Code changed AT a i Notes ze L AN Reservations as Guest AL Block Reservations ps Group Reservations n ain Bookings E a History as Guest Ela 02 03 2012 14 54 09 El ll Details D mr Room Type dl Market Code ee Source Code u Channel Code ee user defined attributes Collapse the HTML tree Click the collapse icon a to collapse all folders to the uppermost level Refresh the HTML View G Click the refresh icon View information in HTML format In this example we will display information in HTML format on the profile screen 1 Click the Customer Relation menu and select Profiles to display the customer profile screen This main customer profile screen is called the Navigator and is divided into 3 distinct areas Query basic and advance profile search criteria Introduct
35. ve windows F12 Moves the cursor from a data box to the first record on the grid Down arrow Displays a selection list box or a selection dialog box Tab Moves forward through the boxes options Moves to the next box and confirms the entry Shift Tab Ctrl Tab Moves backward through the boxes options Moves forward through tabs Introduction 9 Ctrl Shift Tab Moves backward through tabs Escape In general cancels the current action However in some screens such as Customer Profiles CCM Booking and Events a message is displayed xxx was modified Do you want to cancel if there are changes which have not yet been saved Removes a Combo box before a selection has been made Home Moves the cursor to the beginning of a box End Moves the cursor to the end of a box HTML View Fidelio Suite8 offers the possibility to view information in HTML format HTML is the abbreviation for Hypertext Markup Language This is the system of marking a document so it can be published on the World Wide Web and viewed with a browser The main areas where information can be viewed in HIML format are as follows Reservation Navigator Blocks Profiles Cashiering Tasks and Activities Events Conference Reservation The HTML display on the reservation navigator can be hidden so that the reservation grid is expanded Double click in the blue reservation header bar or right click and select deselect Lower part of the screen from the
36. w to post a leisure booking charge sesse esse ee se ee ee ee Re ee ee 28 3 Suites Conio wt ation ke DE enn EE GO ES Ge EER wo ee Ge ese ee 31 trouble shootine ii ui ie ee Ee ee ies 31 C Eeisdie EO SUIG ETT a 33 Reports O Ge Se Re ee Go 33 Mobile Repo 33 S Ts AE O 35 Preface Preface Audience This user guide for Suite8 Leisure is intended for system users system administrators and support familiar with Suites Customer Support To contact Oracle Customer Support access My Oracle Support at the following URL https support oracle com When contacting Customer Support please provide the following Product version and program module name Functional and technical description of the problem include business impact Detailed step by step instructions to re create Exact error message received Screen shots of each step you take Documentation Oracle Hospitality product documentation is available on the Oracle Help Center at http docs oracle com Revision History Date Description of Change July 2005 8 5 0 0 First Issue Small Business Edition May 2008 8 7 Updated for Version 8 7 June 2008 8 7 3 1 Updated for Version 8 7 3 1 May 2009 8 8 Updates for Version 8 8 Sept 2010 8 8 Updates for Oracle 11gR1 Jan 2012 8 9 Updated for Version 8 9 Nov 2012 8 9 New cover page June 2015 8 9 Oracle template applied 1 Introduction Logging In To use Fidelio Suite8 you must first
37. ys main menu from any screen The quick keys are shortcuts to screens searches and desktop tools Using these keys allows rapid access to information without having to leave the section that you are currently working on For example a customer is making a new reservation while at the same time asking questions about restaurants in the area You can use the Telephone Book quick key for restaurant information instead of aborting the new reservation screen looking up the restaurant information closing the Telephone Book and reopening the new reservation screen Introduction 13 To access the Quick Keys main menu Click the Quick Keys menu option The Quick Keys menu is displayed Arrivals Availability Billing Bonus Points Calendar Conference Diary Conference Floor Plan Currency Calculator Event Wacancies Event Waitlist Priority Plan Goals Group Reservation Hotel Segment Statistics House Status Inhouse Guests Interface Functions Lock Station Logbook Maximum Availability Messages New Reservation Postings Profiles Quick Reservation Rate Query Reports Room Rack Room Search Room Type Availability Space Occupancy Table Reservation Telephone Book Transponder scan Update Reservation User Notes Shift Alt F3 Shift Alt R Ctri Shift F3 Ctrl vv Ctrl F Ctri Shift G Ctrl G Ctri Shift 5 Ctrl H Ctrl I Shift F8 FS Shift Alt L Ctri Shift M CAM Ctri N Ctrl P Ctri Q Ctri R Ctri Shift R Ctr Ctri 5
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