PBX Call Tarifficator Pro User Manual (in English)
Contents
1. 0 00 Fax Administration 129 2002 1 24 PM 000 00 38044 24131623 Ukraine Kiev 0 03 12 0 91 Luther w Field agents 1 9 2002 1 24 PM 000 0 03 27 0 00 DISA Technical 129 2002 1 35 PM 204 297188 0 02 43 0 03 Johnes P Marketing 1 9 2002 1 38 PM 204 0 91 28692 Mobile 0 00 57 0 25 Johnes P Marketing 129 2002 1 39 PM 204 0 91 32323 Mobile 0 00 22 0 06 Johnes P Marketing 12972002 1 48 PM 222 0 00 45 0 00 Schwartz V Technical 1 9 2002 1 59PM 211 0 01 14 0 00 C E O Administration gt 4 gt Press F1 for Help 3827 calls 118 52 53 253 81 l 15 Calls Browser Working with call database files There are several ways to open call database files in Calls Browser e Open Calls Browser use File Open menu command and select the file s you need e Click on the file with trf extension in any Windows Explorer folder Calls Browser will start and this file will be opened e Select Calls Browser from the Logger module menu Calls Browser will start and call database for current month will be opened When using File Open dialog you can select multiple files with Shift or Ctrl and mouseclicks All selected call databases will be loaded into main window calls list This option is useful for creating quarterly and yearly reports Occasionally you may need to modify call database files While direct modification is not possible you can load the file s you need apply necessary filters and use File Save As menu command to Save call datab2. Ringtime if your PBX system supports logging ringtime for incoming calls you can use this setting to enter ringtime limits 28 Calls Browser Filter Lines This page describes filtering rules that apply to trunks extensions and company directory structure Filter X Type amp dialing Date time cost Lines Save Load Internal lines I Employee I Department MV Extension IT Acc code I Project fa a act mater Emater m External lines I Carrier I Trunk group I Trunk Telecom v Z zaot maten Cancel Help e Employee select employee who initialed and received the calls from the list e Department enter whole or part of the department name in this field or select it from the list Set Exact match checkbox to filter only whole department name matches e Extension select extension number from the list or enter range of extension numbers to show e Acc code enter account code in this field or select it from the list e Carrier select carrier from the list e Trunk group enter whole or part of the trunk group name in this field or select it from the list Set Exact match checkbox to filter only whole trunk group name matches e Trunk select trunk number from the list or enter range of trunk numbers to show PBX Call Tarifficator Pro allows to enter range of numbers in the extension and trunk fields of the Filter Editor Ranges are
3. use 10 50 not 10 50 e Time use HH MM AM PM time format i e 14 30 or 02 30PM Don t separate optional AM PM with spaces e Boolean boolean flags are 1 Yes Checked 0 No Not checked 21 Calls Browser Network installation You can setup Calls Browser on the network workstations to use settings database from the main server All settings are stored in tariff dat file Saved filters and report templates however are always stored locally Benefits of the network installation e Improved security it s possible to assign different login levels to network clients e Consistent updates all database changes instantly become available to network clients Set database location X I Use network installation Network path i Cancel Help Enable Use network installation checkbox and specify the network path to folder containing database file This folder should provide read write access using Windows network sharing Disable the checkbox to use local database 22 Calls Browser Multi language support PBX Call Tarifficator Pro has unique interface localization feature all text within the application can be translated to any language using built in editor Setup package includes English and Russian language packs It s possible to switch interface languages on the fly using View Language menu To add new translation select View Language New translation The translation wou
4. 245038 0 00 20 0 00 Romer A Workshop 1 3 2002 12 09 PM 211 0 01 33 0 00 C E O Administration 3 95 Ph 226 0 00 0 00 Fax Administration foal Vann 12 35 PM 211 0 00 39 0 00 CEO Administration 1 9 2002 12 36 PM 226 0 01 04 0 00 Fax Administration 1 9 2002 12 43 PM 203 767173 0 00 17 0 00 Wilson E Marketing Tre 1 9 2002 12 44 PM 204 0 91 32323 Mobile 0 00 15 0 03 Johnes P Marketing 1 9 2002 12 45 PM 204 0 02 29 0 00 Johnes P Marketing 1 9 2002 12 45 PM 220 0 00 16 0 00 Porter K Workshop 129 2002 12 48 PM 211 0 00 18 0 00 C E O Administration 1 9 2002 12 48 PM 226 0 00 42 0 00 Fax Administration 1 9 2002 12 54 PM 222 00 7095 2197435 Russia Moscow 0 00 43 0 24 Schwartz V Technical Bu 1 9 2002 12 55 PM 211 233215237 0 02 17 0 02 C E O Administration 1 9 2002 12 56 PM 222 00 7095 2197435 Russia Moscow 0 00 43 0 24 Schwartz V Technical Bu 1 9 2092 12 59 PM 226 0 91 32126 Mobile 0 00 27 0 09 BellE Field agents 1 9 2002 1 00PM 226 0 91 74224 Mobile 0 00 19 0 05 BellE Field agents 1 9 2002 1 07 PM 226 0 00 42 0 00 Fax Administration 1 9 2002 1 08PM 203 0 00 37 0 00 Wilson E Marketing 1 9 2002 1 08 PM 204 0 00 20 0 00 Johnes P Marketing 1 9 2002 1 08 PM 226 0 01 15 0 00 Fax Administration 129 2002 1 11 PM 226 0 91 32126 Mobile 0 00 15 0 03 BellE Field agents 127972002 1 13 PM 203 767173 0 00 20 0 00 Wilson E Marketing Tre 1 9 2002 1 14 PM 203 725048 0 01 23 0 01 Wilson E Marketing Bu 1 9 2002 1 20 PM 226 0 00 55
5. A 104 2 32 53 0 31 Total 3827 118 52 53 253 81 PEX Call Tarivicator Pro 2008 10 58 AM Geated on 2 33 Calls Browser CALLS BROWSER SETTINGS PBX Call Tarifficator Pro stores all settings in tables These tables can be modified in list form All list editors have common interface You can select the record by left clicking on it Use Ctrl and Shift keys with mouse clicks or up down arrow keys to select multiple records Click on the column header to sort the list alphabetically by the corresponding column Click again to reverse sort order e Edit modify selected record s Keyboard shortcut Enter e Add add new record to the list Keyboard shortcut Insert e Delete delete selected record s from the list Confirmation window will be displayed if you try to delete more than one record Keyboard shortcut Delete e Copy modify selected record and add it to the list Original record will remain intact Use this command if you need to add a record that is different in only a few fields from the existing one e Export export records to the formatted text file e Import import records from the text file e Total displays total number of records e Quick find a tool to help you quickly find a matching entry in the list As you type into the Quick find box the first matching record is selected in the list Settings Codes and Rates This tab organizes international country and city co
6. call date If there s no suitable rate definition in the list fixed exchange rate is used 45 Calls Browser Settings Security Calls Browser provides four access levels Administrator Supervisor Manager and Operator to functions and commands This tab is used to setup access restrictions e User must enter password to login globally enable access restriction system User will be prompted for a password every time Calls Browser is started Entering correct password selects one of the access levels e Security levels individual access levels can be enabled or disabled separately e Change password set and confirm new password for this level Passwords can be empty default If the same password is set for more than one level higher security level will be selected on login 46 Calls Browser Access restriction table Function ain security level Change security passwords and access levels Administrator Switch between network and local installation modes Administrator Edit language packs Administrator Edit settings Supervisor Change preferences Supervisor Save call database files Manager Export call database files Manager Hide selected call records Manager Manage filters Manager Open and browse call database files Operator Print reports Operator 47 Calls Browser Settings Projects PBX Call Tarifficator Pro can use account code information to assign calls to different projects
7. calls list window For each employee you can assign multiple extension numbers and or account codes Employees can be grouped in departments for better structured reports and easier filtering Settings X Carriers Rates Directory Trunks Contacts Projects Holidays Currency Security T _Ext Acc code Employee Department I Quick find 200 Borantion Administration 201 Employee information 203 al Extension 205 206 0i 207 Account code 210 211 12 Employee Simpson D 213 A 03 Department Marketing a Cost modifier 100 Select by Empl 221 222 13 H i Cancel Help Export 223 5 Ea 224 7 Import 226 Fav Adreninictr ation hd J k Total 27 Delete Copy Select by Dep OK Cancel Help e Extension assign extension number to the employee All calls made from or received at this extension will be traced to this employee e Account code assign optional account code to the employee Account codes are used to trace a call to this employee if he is calling from other extension You can also use account code information to assign calls to different projects accounts See Projects for details e Employee enter employee name e Department enter department name or select one from the drop down list e Cost modifier apply this modifier to all calls originated from or received by by this employee You can use it to give discounts or apply extra charges
8. etc To cancel filtering use Filter Clear filter or Filter Undo last filter menu commands or corresponding toolbar buttons If you open new calls database file using File Open command current filter is automatically canceled If Default filter is enabled on the Save Load page in Filter Editor it is automatically applied You can press Del key in the calls list window to hide selected records This function is useful when you need to exclude clearly erroneous records from reports To bring back hidden records select Undo last filter or Clear filter menu command Applying any filter will also bring back hidden records 26 Calls Browser Filter Type and dialing This page describes filtering rules that apply to call type and dialed number information Filter X Type amp dialing Date time cost Lines Save Load r Direction Dialed number M Outgoing M Number m20 Incoming I Exact match Type ad I Contact gt M Long distance V Bract mater IV International gt Unknown numbers IV User defined 1 IV User defined 2 IV User defined 3 M User defined 4 gq gt A Unknown destinations T Invert filter IT Destination Cancel Help Direction set checkboxes to show Outgoing and or Incoming calls Type set corresponding checkboxes to show Local Long distance International calls and any of user defined call types You can also set CD checkbox and cho
9. for certain employees Default value is 100 which means no modification Value of 0 means that all calls for this employee will be free of charge Value of 200 means twofold increase Additional interface commands e Select by Dep select all records that have the same department as the current one e Select by Empl select all records that list extensions and account codes of the current employee 41 Calls Browser Settings Trunks list This tab helps you organize trunks into trunk groups and assign trunks to different carriers All trunks not defined in this list belong to default carrier 1 Group names will be displayed in the Trunk group column of main calls list window It s also possible to filter and sort calls list by trunk groups and carriers e Trunk trunk number e Trunk group enter trunk group name or select one from the drop down list e Carrier select carrier to which this trunk belongs First Telecom First Telecom Second Second Second Additional interface commands e Select by carrier select all trunks that belong to the same carrier as the current one e Select by group select all trunks that have the same group name as the current one 42 Calls Browser Settings Contacts list PBX Call Tarifficator Pro can assign names to the often used dialed numbers and Caller ID numbers Names will be displayed in the Contact column of main calls list windo
10. from predefined or user defined call types You can assign names to user defined call types in preferences e Change carrier to set this checkbox if you are defining prefixes for P telephony providers Select P telephony carrier from the drop down list For user defined call types you can also check extra fields e Treat calls as local this prefix defines local calls Call destination would not be determined and cost will be calculated based on outgoing local rate for the given carrier e Free calls cost calculation will be disabled Any call will be considered free 39 Calls Browser Examples 1 Location Texas USA country code 1 Single carrier Dialing rules e 1 long distance calls e Q11 international calls Define following prefixes for carrier 1 prefix _ International code Call type 1 il long distance 011 international 2 Location Moldova country code 373 Two carriers main and IP telephony provider Dialing rules e 02 long distance calls e 0O international calls e 221010 access P telephony provider Define following prefixes for carrier 1 Prefix ee Call type 02 373 long distance 00 international 221010 international P telephony provider 40 Calls Browser Settings Directory PBX Call Tarifficator Pro maintains a database of employees which are using the PBX system Employee name and department will be displayed in the corresponding columns of main
11. not numbers It s also advised to set comma as field separator and choose csv extension for exported files 20 Calls Browser Import options Import options X m Fields separator Tab character Fields VIH Ext Mi 2 Acc code Other AHS Employee D ee 4 Department W 5 Cost modifier Options J First line is header I Trim spaces Tl Delete all existing records IV Add new records IV Update existing records Cancel Help ue pom fs J e First line is header treat first line of imported file as header and skip it e Trim spaces delete spaces at the start and end of each field This option is always selected for files with fixed width fields e Delete all existing records delete all records from the database before importing e Add new records add new records to the database Otherwise only update existing records e Update existing records update existing database records Otherwise only new records would be added Setting different import options allows you to change only the selected data fields For example you can import new call rates without changing destination country and city names Note that database is actually updated only after you close Settings window by clicking OK So all changes can be reversed Please pay attention to correct formatting when you prepare data to import e Currency don t use currency symbol prefix i e
12. prefix and are 11 or more digits long regardless of the call type and direction e Turn Auto refresh on after opening file Auto refresh feature will be automatically turned on after you open calls database file You can however switch it on and off manually anytime 49 Calls Browser Preferences Columns This page defines main calls list window layout You can remove the columns you don t need and change the order of columns Use lt and gt buttons to move columns between Selected and Available lists Use Up and Down buttons to change columns order Preferences Date Direction Time Type Ext Carrier Dialed Number Ringtime Destination Project Duration Cost Employee Department Contact Trunk Trunk group 50 Calls Browser Preferences Colors and call types This page defines main calls list window color palette It also allows to assign names to user defined call types You can change the text color and background for local long distance international incoming calls and user defined call types as well as for calls to unknown destinations It s also possible to change color or turn off delimiter lines Select white background to use Windows system color Preferences Mobile 0 User defined 2 User defined 3 User defined 4 Iv me es Co me me me me 51 Calls Browser Preferences Reports customization PBX Call Tarifficator P
13. wasn t included please consult readme txt file about activation procedure Once activated registration status shows Registered copy and all other fields on this page are grayed out 13 Calls Browser CALLS BROWSER Main window of the Calls Browser displays a list of call records Every call record can include basic and extended information you decide which columns and in what order to display in Preferences Date Time Ext Dialed Destination Duration Cost Employee Department Contact Trunk Trunk Acc CD Direction Type Carrier Ringtime Project call start date call start time extension which placed or answered the call dialed number for outgoing calls caller ID information for incoming calls country and or city for long distance and international calls call duration calculated call cost employee who should be charged for this call if available see Directory department to which the employee belongs see Directory contact name assigned to this telephone number see Contacts or caller ID name trunk number used in this call group to which trunk belongs see Trunks list account code entered for this call secondary call type TR transferred FW forwarded NA not answered DI DISA call direction Outgoing or Incoming call type Local Long distance International or one of 4 user defined types telecom carrier name see Carriers time
14. you can specify current for current month previous previous month today current day yesterday previous day e to YYYYMMDD hhmm end of the time period to process Values are the same as in from attribute e calls path path to call database files If this argument is omitted path to last opened call database is used e filter name apply saved filter name e report template use report template to create output report e out path Jname ext save output report under this name If path is not specified Reports folder in the application directory is used instead If you re saving reports to other folder please make sure that all files graphics css tables etc required to properly display the report are present in the destination folder e type N select report type If this attribute is not specified summary report will be created 24 Calls Browser 0 summary report ne individual report for Employee moe individual report for Department Th individual report for Trunk 4 individual report for Extension sgi individual report for Acc code 6 individual report for Contact ala individual report for Trunk group Ha individual report for Project e detail if individual report is selected with type attribute this field specifies extension trunk employee etc For more information please refer to Creating reports topic Notes For command line interface to work withou
15. 26 62 17 63 11 35AM 146 36 335546 66 62 64 62 17 63 11 35AM 151 31 467766 66 66 44 j um 5 Logger module LOGGER MODULE SETTINGS Selecting Settings menu item brings up configuration window Logger module operation is suspended while you change the settings and resumed after closing this window All settings are logically grouped into following pages Settings Info page This page displays version information and build date of the Logger module It also provides some useful status information Settings X Digits Administration License Info Connection Logging Lines PBX Call Logger Pro E3 Version 2 1 Jan 30 2004 t c 1998 2004 DCS Laboratory Ltd Status Started 17 02 2004 10 05 Last call Total calls 0 SMDA parsing errors 0 e Started date and time when Logger module started e Last call date and time when last call record was registered Blank if no calls were logged yet e Total calls number of logged calls since program start e SMDR parsing errors number of invalid SMDR records encountered This field shows zero if everything is working ok SMDR parsing errors can happen if B Wrong timestamp format or PBX model is selected on the Connection page B The date and time in the PBX system configuration are not set correctly B SMDR information is received with errors Serial cable length is too long or port speed is set too high Logger module Settings Con
16. PBX Call Tarifficator Pro User manual c 1998 2004 by DCS Laboratory Ltd CONTENTS Getting started System requirements Installation Troubleshooting License agreement LOGGER MODULE Logger module menu Terminal window Logger module settings Settings Info page Settings Connection page Settings Logging page Settings Lines page Settings Digits page Settings Administration page Settings License page CALLS BROWSER Working with call database files Processing call records Accuracy of the call cost calculations Context menu Find dialed number Export Import Network installation Multi language support Command line interface Filtering call records Filter Type and dialing Filter Date time cost Filter Lines Filter Save Load Creating reports Report Viewer Report Generator Calls Browser Settings Settings Codes and Rates Settings Carriers Settings Directory Settings Trunks list Settings Contacts list Settings Holidays list Settings Currency Settings Security Settings Projects Preferences View Preferences Columns Preferences Colors and call types Preferences Reports customization khONMDNND GETTING STARTED Welcome to PBX Call Tarifficator Pro a call accounting and billing system which helps you to manage all telephone traffic to and from your office switching system It can log information for all local long distance internation
17. accounts To use this feature you should set Link account codes to projects checkbox Project names will be displayed in the Project column of main calls list window It is also possible to filter and sort calls list by Project name Please note that using Projects will disable Account code field in Employee records in the Directory list You can use Account code either for Employees or for Projects but not simultaneously Project information OR cancel Hep e Account code assign account code to the project e Name enter name or select one of the previously entered names from the drop down list It s possible to assign the same name to several different account codes Additional interface commands e Select by Name select all records that have the same name as current one 48 Calls Browser Preferences Preferences window allows the user to customize look and feel of the software Preferences View This page defines how extension trunk and dialed numbers are displayed in all windows including calls list reports etc Preferences X View Columns Colors amp call types Reports customization r Line number format Extensions oo 999 x Trunks oi 99 m Destinations format Long distance calls City only ba International calls Country city User defined type calls Country city x IV Insert dash after prefix for toll calls T Insert dash a
18. al and incoming calls calculate call costs create print and export detailed cost reports and statistics charts PBX Call Tarifficator Pro consists of two modules Logger module Calls Browser SYSTEM REQUIREMENTS e 16 Mb available RAM e 10 Mb free HDD space e available serial port RS 232 e Windows 98 ME NT 2K XP e Internet Explorer 4 0 or later Copyright DCS Laboratory Ltd All rights reserved INSTALLATION Connection Connect PBX system with available serial port of your PC Consult PBX installation manual or qualified installer for connection cable pinout If your copy of the software includes hardware protection key it must be plugged into the serial port of the PC running Logger module The PBX system cable should be connected to the protection key Hardware protection key provides transparent data flow and doesn t interfere with other software operation You can use standard 9 to 25 pin adapter s if needed Installation Insert installation CD into CD ROM drive Welcome screen automatically appears Select Install PBX Call Tarifficator Pro menu option If autorun function is disabled double click on My Computer icon on the desktop choose your CD ROM drive and double click on TariffPro icon in the Setup folder Follow installer prompts After successful installation PBX Call Tarifficator Pro menu group will appear in Start Programs Run Logger module from PBX Call Tarifficator Pro menu group L
19. ase under new name You can also press Del key in the calls list window to hide selected records Only visible records will be written to the new file You cannot overwrite existing calls database If you want to change the settings and no longer need the call database to be opened select File Close menu command to close it and clear main calls list window Processing call records Only primary call record fields such as extension trunk call start time and duration are stored in the calls database by the Logger module Values of other fields call cost carrier employee etc are calculated or assigned every time the call database is loaded into Calls Browser using current settings Here are the steps that PBX Call Tarifficator Pro takes for loading each call record e f account code is present and projects are enabled projects list is searched for the account code If there s a match project name is set If projects are disabled directory list is searched for the account code If there s a match employee and department fields are set e f employee field was not set in the above step directory list is searched for the extension number If there s a match employee and department fields are set e The contacts list is searched for dialed or Caller ID number If there s a match contact name field is set e The trunks list is searched for call trunk number and carrier is determined If trunk is not listed first carrier is ass
20. at Number field as first digits of the dialed number Otherwise only complete matches will be found Specify starting position for the search and press OK First matching call record will be highlighted and scrolled into view To continue search use View Find Next command If you want to select several records that match a dialed number use Filter command instead 19 Calls Browser Export Import For easier data manipulation PBX Call Tarifficator Pro can export and import all database tables codes and rates employee data trunks list etc to text or csv files with fixed width or separated fields To export opened calls database please use File Export menu command Only filtered call records would be exported Exported data can be used in many popular spreadsheets and database applications for example MS Excel Import function allows to prepare the tables in your favorite spreadsheet program and later import them into PBX Call Tarifficator Pro database Export Import options allow to customize file format define order and number of fields and field width e Fields fields list If individual field is enabled field position is displayed to the left of field name You can change field order using Up and Down buttons For files with separated fields you can increment and decrement field position using and buttons Undefined positions will be skipped on import and left empty on export For files with fixed
21. between incoming call arrival and pickup project name assigned to account code of this call see Projects PBX system specific information that may not be available on your system 14 Calls Browser Calls list can be automatically refreshed as soon as new call records arrive from the PBX system You can switch this feature using View Auto Refresh menu command or refresh manually by pressing F5 Calls list can be sorted by any column ascending or descending There are two sort levels grouping and sorting itself For example you can group calls by employee and sort by date inside the group Click on column header to set new sorting order Click again to reverse it Calls of each type can be displayed in different colors You can also change formatting of destinations extension and trunk numbers and define up to 4 user call types in Preferences Status line shows number total duration and total cost of the filtered calls You can select multiple records with Shift or Ctrl and mouseclicks If more than one call record is selected status line is updated to show number total duration and total cost of selected calls in PBX Call Tarifficator Pro C Program Files T ariffPro Calls 2002_01 TRF File View Filter Options SS ARY yaam Datel Time W Ext Dialed Number Destination Duration Cost Employee Department Co 4 129 2002 12 08 PM 200 0 01 05 0 00 Reception Administration 179 2002 12 08 PM 234
22. currency values formatting and exchange rate between two currencies Settings X Carriers Rates Directory Trunks Contacts Projects Holidays Currency Security m Main currency Alternative currency I Override Windows settings Currency symbol fs Position of currency symbol 1 1 v Currency symbol 1 1 m Exchange rate 1 00 1 00 p I Use exchange rate history list Date Exch Rate Add Delete Erpat Position of currency symbol Decimal symbol No of digits after decimal Digit grouping symbol WIRAMA Number of digits in group IV Round call cost to smallest currency unit Inport e Main currency Override Windows settings this checkbox controls currency values formatting call costs total costs etc You can use default Windows Regional settings accessible from the Control Panel or override them and define currency symbol decimal separator number of fractional digits etc e Alternative currency allows to control formatting of the alternative currency values Alternative currency is used only in rate definitions e Exchange rate defines exchange rate between main and alternative currency e Use exchange rate history list if the exchange rate fluctuates you can define different rates for certain time periods For each rate definition you set the starting date Calls Browser will automatically use appropriate rate definition for each call depending on
23. d line interface to Calls Browser which helps to automate report generation This feature can be also used to interface call accounting with other software applications Use following format to specify arguments in the command line Tariff exe argument1 valuel argument2 value2 If arguments list is too long it can be taken from the text file Just specify filename in the command line If full path to the command file is omitted it s assumed to reside in the application directory Alternative format Tariff exe path commands txt Arguments from to report and out are required Other arguments are optional When processing command line PBX Call Tarifficator Pro performs following actions e Opens minimized Calls Browser window if Calls Browser wasn t active e Loads call database files that correspond to from and to date arguments Call database files location can be specified in the optional calls argument e Optionally applies specified filter e Using report template optional report type and detail values creates report file out e Closes the main Calls Browser window if Calls Browser wasn t active before starting this command line task Arguments reference e from this previous today yesterday YYYYMMDD hhmm start of the time period to process The date YYYY year MM month DD day is required and time hh hours in 24h format mm minutes are optional Alternatively
24. des database defines rates for all call types and destinations for each carrier and allows to change call cost calculation rules The data are split into three sections You can select the section by clicking on the corresponding radio button Select the carrier to view edit by clicking on its name Carriers Rates Directory Trunks Contacts Projects Holidays Currency Security 1 Telecom 2 3 Ja 5 e Toll calls C Local calls C Cost calculation Newlersey Morristown Nev Washington D C Add Connecticut Fairfield Newt Manitoba Delete Alabama Birmingham Copy Washington Seattle Bainbr Maine Idaho Select by Rate California Fresno and Stock Texas San ntonio Select by Country NewYork City California Los ngeles Export Texas Dallas Pennsylvania Philadelphia lt Import b Total 1251 34 Calls Browser Toll calls This section defines rates for outgoing long distance and international calls Each destination is represented by unique international Code Country and City name as well as rate definitions for each carrier Country and or City name will be displayed in the Destination column of main calls list window Code international dialing code of the destination It consists of mandatory country code and optional city code areacode For example international code of Washington D C is 1 202 Country country name City optional city name name
25. ermination of this license and may result in criminal or civil prosecution 5 After registration you are entitled to receive technical support for the period of one year if other period is not specified explicitly The technical support time period starts at the day of purchase 6 All rights for PBX Call Tarifficator are exclusively reserved by author DCS Laboratory Ltd and are protected by certificate N 0034 from 10 25 1998 granted by The National Register of Computer Programs Republic of Moldova 8 All rights not expressly granted here are reserved by DCS Laboratory Ltd 9 DCS Laboratory Ltd reserves the right to alter any of these conditions or software design at any time c 1998 2004 by DCS Laboratory Ltd Logger module LOGGER MODULE Logger module continuously receives SMDR information from the PBX system Valid SMDR records are converted from text to database format and stored on disk Once setup Logger module requires no operator interaction When Logger module is running yellow phone handset icon is displayed in the traybar next to system clock In case of critical errors the crossed red circle is shown over this icon If you hover the mouse pointer over Logger icon status information is displayed in a small pop up window It shows connection state number of calls logged since program started or error message Logging calls 0 ge FF 14 40 m Logger module menu You can acce
26. for the first unit e 0 10 for subsequent units e calls less than 20 seconds are free PBX Call Tarifficator Pro rate definition e MD 20 e IT 180 e IC 0 30 e RT 180 e Rate 1 Active on Everyday 00 00 00 00 rate 0 10 per unit 180 sec 37 Calls Browser Settings Time segmented rate definitions Rate tabs define time segmented rates for a given destination You can set up to 4 different rate definitions Only definitions marked as Active are actually used while calculating call cost Destination General Rate 1 Rate 2 Rate 3 Rate 4 V Active m Apply on Everyday From 12 00AM C Weekdays Holidays To 12 00 AM Rate 1 70 per min 60 sec e Active use this rate rate definition e Apply on select weekdays to apply this rate rate definition Everyday any day Weekdays non holidays only Holidays holidays only e From To set time interval when this rate definition is active Use 00 00 00 00 if rate is active all day Time interval can span across midnight for example 23 00 07 00 Please make sure that time segments in different rate definitions don t overlap e Rate call cost per minute second or unit When using units you should specify unit duration in seconds Example Phone company rate e regular rate is 0 20 per minute e discount rate is 0 10 per minute e discount rate is used on holidays and from 22 00 to 08 00 on
27. fter prefix for local calls IV Insert dash after country city code I Use USA format for dialed numbers MV Treat all incoming calls as local MV Turn Auto refresh on after opening file Cancel Help e Line number format select number of digits in the extension and trunk numbers Extension numbers can contain 1 to 5 digits and trunk numbers 1 to 6 digits As PBX Call Tarifficator Pro works with many different PBX systems this option allows to select format that best matches your system e Destinations format define how destinations for long distance and international calls as well as for user defined call types are displayed You can choose from Country City or both Note that this setting affects filtering and grouping calls by destination e Insert dash after prefix if this option is enabled prefix and the rest of the dialed number will be separated by dash sign e Insert dash after country city code if this option is enabled country city code and local dialed number will be separated by dash sign e Treat all incoming calls as local if this option is enabled Calls Browser will not attempt to determine the type and origin of the incoming call All incoming calls will be shown as local e Use USA format for dialed numbers display dialed numbers in the following format l aaa nnnnnnn where aaa is areacode and nnnnnnn is local dialed number This rule apply to all dialed numbers that start with 1
28. ide selected records This function is useful when you need to exclude clearly erroneous records from reports To bring back hidden records select Undo last filter or Clear filter menu command Applying any filter will also bring back hidden records This function can be disabled to prevent possible abuse in Security options e Add Edit Employee add current call record extension number and account code if present to the Directory list e Add Edit Trunk add current call record trunk number to the Trunks list e Add Contact add current call record dialed number or Caller ID number to the Contacts list e Add Project add current call account code to the Projects list e Dial Number start Phone Dialer or other registered application to dial the current call record number You computer should have modem or other TAPI connection to utilize this function 18 Calls Browser Find dialed number You can quickly find a call record if you know dialed number or just part of it by using View Find command or corresponding toolbar button This function also searches Caller ID information for incoming calls Find dialed number X Number 5551 2345 Start at MV Exact match Top c Cursor i Cancel Help Enter search pattern in the Number field or select one of the previous patterns from the list Use as a wildcard to match any digit If you don t enable Exact match checkbox the program will tre
29. ile rather than receiving it from the serial port Valid SMDR records are converted from text to database format and stored on disk Use this option with caution if you import the same file twice you ll end up with duplicate records in the calls database Capture start capturing all Terminal input and output to text file Select the command again to end capturing Set capture file specify other file for capturing Default is capture txt Close Terminal hide Terminal window Logger module will continue to operate Terminal settings Incoming CR CR LF add line feed character to every received carriage return Enable this option if incoming SMDR lines are piling onto each over Outgoing CR CR LF add line feed character to every sent carriage return when you press Enter Local echo echo all keypresses to the terminal window Terminal Settings Help 62 17 63 11 36AM 111 56 lt INCOMING gt 66 61 12 4 62 17 63 11 31AM 114 29 lt INCOMING gt 66 66 16 62 17 63 11 31AM 151 46 lt INCOMING gt 66 63 39 62 17 63 11 31AM 159 51 lt INCOMING gt 66 66 12 62 17 63 11 32AM 164 47 lt INCOMING gt 66 63 18 62 17 63 11 32AM 151 25 467766 66 66 28 62 17 63 11 33AM 167 27 411116 66 62 25 62 17 63 11 34AM 122 32 lt INCOMING gt 66 66 36 62 17 63 11 34AM 169 27 224676 66 66 51 Date Time Ext CO Dial Number Duration Acc code CD 62 17 63 11 35AM 167 32 216622 66 66 56 62 17 63 11 35AM 115 35 lt INCOMING gt 66 19
30. ld be based on default English language pack After completing translation you will be prompted to save it under language name To edit current language pack except default English pack select View Language Edit translation Report templates are in xml format and should be translated separately using any text editor for example Windows Notepad Localization editor window allows to interactively edit translations for all strings and messages Edit translation xi Text Original Security check E Enter password E License E Registration status E Registration information Translation E Serial number B Activation code AA into Ej Status E Started Ej Last call x Reset i Cancel Help e Text this list shows all strings in English Strings are sorted by location menu items dialog box controls and other text messages If string is not translated the location image displays red question mark e Original original string in English e Translation translated string Please pay attention to the following control characters B amp next character is treated as hotkey in menus and dialog boxes B next character is treated as formatting type and should be preserved exactly as in original string e Reset cancel translation of the current string and reset it to original 23 Calls Browser Command line interface Introduction PBX Call Tarifficator Pro provides comman
31. les listed on the Lines and Digits pages A2 3 If your PBX system can output SMDR information in different formats please make sure that you have selected correct PBX model type and Timestamp format on the Connection page LICENSE AGREEMENT PBX Call Tarifficator billing software for office switching systems 1 This license agreement describes the relationships between you the end user and DCS Laboratory Ltd By installing PBX Call Tarifficator on your computer you agree to comply with all conditions of this license agreement This license agreement applies to all existing versions of the software PBX Call Tarifficator PBX Call Tarifficator Pro and PBX Call Tarifficator Lite referred later as PBX Call Tarifficator 2 This license agreement guarantees mutual understanding between you the end user and DCS Laboratory Ltd and can be modified only by written agreement signed by both sides No reseller distributor dealer or any other party has rights to modify this license agreement or give any warranties not granted here 3 DCS Laboratory Ltd shall not be held responsible for any losses damages costs or expenses of any kind resulting from using or misusing the PBX Call Tarifficator software 4 You may not sell rent lease modify decompile disassemble otherwise reverse engineer or create derivatives of PBX Call Tarifficator Any such unauthorized use shall result in immediate and automatic t
32. matically created every month You can specify output folder for SMDR files or use default Logger module Settings Lines page Logger module provides conversion of the incoming trunk and extension numbers For example you can exclude some trunks or extensions from logging or combine all T1 E1 channels into single logical trunk You can also assign single number to the group of extensions e Line type apply conversion table to trunk or extension numbers e Conversion table lists conversion rules You can Add new rules Edit Delete or Copy existing ones Rule editor window allows to change line number to another one or skip calls on this line 10 Logger module Settings Digits page Logger module provides conversion of the dialed number for outgoing calls and Caller ID information for incoming calls It s possible to delete or add prefixes restrict number of digits in the dialed number delete PIN information from dialed numbers don t log calls to specific destinations exclude dialing errors etc e Call direction apply conversion table to outgoing or incoming calls e Conversion table lists conversion rules You can Add new rules Edit Delete or Copy existing ones Rules list is searched from to to bottom Only first matching rule apply To change rules order use Up and Down buttons Settings X Info Connection Logging Lines Digits Administration License ED Call directi
33. nection page This page allows you to configure connection settings Settings X Digits Administration License Info Connection Logging Lines PBX model Ga poe Cm Panasonic KX TD816 1232 Timestamp format MM DDAYY hh mma x m Serial port parameters COM port com2 Parity None x Baud rate 3600 7 Stop bits fi x Data bits a 3 Cancel Help e PBX Model if your PBX system can output SMDR information in different formats please select correct format from this list e Timestamp format some systems also output date information in different formats usually MM DD YY or DD MM YY In this case make sure you have selected correct date format from this list otherwise call information would be logged incorrectly or not logged at all e Serial port parameters select serial port that is connected to the PBX system Set serial port parameters that correspond to SMDR port parameters of your PBX system Default serial port settings are often described in the PBX installation manual Please note that all settings are absolutely critical for correct Logger module operation Wrong settings will result in no call information being logged Logger module Settings Logging page This page controls call logging aspects Settings X Digits Administration License Info Connection Logging Lines m Log calls PU M Outgoing MV Incoming 7 Skip zero dura
34. nglish bd Startup V Automatically load Logger on computer startup r Security lock Password Confirm password i Cancel Help e Interface language select available interface language from the list The language will be changed after you close settings window by clicking OK Language packs can be edited and added in the Calls Browser e Startup enable this option to automatically load Logger on computer startup Logger module starts before user logs on service mode and stays running after log off This option is useful when the software is installed on unattended server PC e Security lock set password to prevent unauthorized access to Logger module You ll be prompted for password every time you try to access Logger menu It won t be possible to shutdown Logger or change anything in the settings without entering correct password This option is useful when the software is running on office workstation 12 Logger module Settings License page This page displays licensing information and allows to unlock your copy of the software Registration status shows UNREGISTERED COPY if the Logger module hasn t been activated yet If your copy of the software includes hardware protection key please make sure that it is plugged into serial port of your PC before PBX system connection cable Correct serial port number should be set on the Connection page If hardware protection key
35. of the mobile phone company or service provider Rates rate definitions PBX Call Tarifficator Pro supports up to 4 different rate definitions for any given destination Additional interface commands Select by Rate select all records that have the same rate definition as the current one Select by Country select all records that belong to the same country as the current one Local calls This section defines rates for outgoing local calls and incoming calls Just select call type and click Edit button The rate editor is the same as in Toll calls Cost calculation This section defines call cost calculation rules for each carrier Use supplied call cost digital CO lines ISDN PRI T1 E1 provide the ability to transmit exact call cost from phone company to the PBX system PBX system in turn outputs this information to SMDR for each call record This service depends on PBX model and your phone company Use supplied metering pulses some phone companies use 12 16 kHz metering pulses which are transmitted through analog CO lines Many PBX systems are able to account such pulses and present this information in SMDR records for each call This service depends on PBX model and your phone company Currency use selected currency for supplied call cost or metering pulses One pulse equals define unit cost when using supplied metering pulses This value is multiplied by the number of pulses for each call to get total call co
36. ogger module icon yellow phone handset should appear in the traybar next to system clock Logger module is set to automatically run on Windows startup Logger module setup Click on Logger icon in the traybar choose Settings from the menu and select Connection page If your PBX system can output SMDR information in different formats please select correct format from the PBX model list Some systems also output date information in different formats usually MM DD YY or DD MM YY In this case make sure you have selected correct date format from Timestamp format list otherwise call information would not be logged Select serial port that is connected to PBX system Set serial port parameters that correspond to SMDR port parameters of your PBX system Click OK to apply settings Make some outside calls through the PBX system and hover the mouse pointer over Logger icon in the traybar You should see the following message Logging calls N where N is the number of calls Click on Logger icon and select Calls browser to see your calls If calls aren t logged please follow Troubleshooting section below Software localization To configure the software for your location run Calls browser module select Options Settings from the main menu go to Carriers page and select first carrier Add two prefixes B Prefix for international dialing for example 00 Leave International code field blank B Prefix for long dis
37. on Outgoing b m Digits conversion table Trunk Digits _ Action Rule editor window defines following rule parameters e Scope apply this rule to all trunks or one specific trunk e First digits match first digits of the dialed number Caller ID number for incoming calls Use asa wildcard to match any digit The rule will apply to all dialed numbers if this field is left blank e Replace with digits to replace matched ones Use to preserve corresponding digit of the dialed number e Skip call don t log call if first digits are matched e Number length Min digits define min number of digits in the dialed number after conversion If there are fewer digits the call is considered a dialing error and ignored e Number length Max digits define max number of digits in the dialed number after conversion If there are more digits dialed number will be truncated e Check max digits first this checkbox changes behavior of Max digits field If checkbox is set dialed number length is checked before the conversion If length is less or equal to Max digits conversion rule is applied Otherwise this conversion rule is skipped and the search continues 11 Logger module Settings Administration page This page lists various options available for system administrator Settings xi Info Connection Logging Lines Digits Administration License Interface Language E
38. ose secondary call type like TR for transferred calls and NA for not answered calls It s possible to use symbol as wildcard Number enter whole or part of the dialed number in this field Set Exact match checkbox to filter only whole number matches Contact enter whole or part of the contact name or select it from the list Set Exact match checkbox to filter only full name matches Or set Unknown numbers checkbox to filter numbers that are not in the Contacts list Destination select call destination from the list or enter only destination country Set Unknown destinations checkbox to filter unknown destinations Invert filter setting this checkbox reverses filter rule Only call records that do not match other filter settings will be shown 27 Calls Browser Filter Date time cost This page describes filtering rules that apply to call date time duration and cost vam a powa mamm a pema Date select time period to filter You can enter dates directly or select from drop down calendar Starting time select daily time period Only calls that started within this period will be filtered Duration enter call duration limits If you leave one of the fields blank it would not be used in filtering For example to show only calls that lasted 20 seconds or more enter between 20 and Cost enter call cost limits As with Duration if you leave one of the fields blank it would not be used in filtering
39. other days PBX Call Tarifficator Pro rate definition e Rate 1 Active on Weekdays 08 00 22 00 rate 0 20 per minute e Rate 2 Active on Weekdays 22 00 08 00 rate 0 10 per minute e Rate 3 Active on Holidays 00 00 00 00 rate 0 10 per minute 38 Calls Browser Settings Carriers PBX Call Tarifficator Pro supports up to 6 carriers telephony service providers with different rate settings and dialing rules There are carriers that are connected by physical trunks and IP telephony providers In the single carrier environment only first carrier is used All country and city codes in the database are stored in international format PBX Call Tarifficator Pro maintains a list of dialing prefixes for each carrier to accommodate different dialing rules and distinguish local long distance and international calls as well as up to 4 user defined call types Select one of the carriers from the nested tab You can define name for the carrier in the Name edit box Settings X Carriers Rates Directory Trunks Contacts Projects Holidays Currency Security ceo International code oo Call type International ba M reat calle as local Free calls I Change carrier to Dialing prefix definition fields e Prefix enter dialing prefix e International code define corresponding international country code for long distance dialing prefixes e Call type choose
40. ptions dialog During report generation you can press and hold ESC key to cancel it To automate report creation you can also use Command line interface 31 Calls Browser Report Viewer Report Viewer window displays generated reports and allows to print or save them Report Viewer utilizes Internet Explorer for core functionality e Print select printer and print options print all or selected pages e Preview preview page layout before printing This function is available only if Internet Explorer 5 5 or higher is installed e Save save report to disk file Available file formats are provided by Internet Explorer e Open in Internet Explorer opens new standalone Internet Explorer window and loads the report in it This window will remain active after you close the Report Viewer Use this option if you want to create multiple reports and have them available simultaneously e Page setup change paper size and orientation select margins size e Page numbers choose to print page numbers or not select page numbers position e Help display this help page e Close close Report Viewer window The report will no longer be available unless it was opened in Internet Explorer 32 Calls Browser Report Generator PBX Call Tarifficator Pro includes powerful Report Generator module As report templates are described in XML based language it allows to modify existing reports or create new ones in any text edi
41. ro reports can be easily customized to include your Company name Address Phone number s and two lines of custom text J ust fill in the fields on this page For advanced reports customization see Report Generator documentation in the on line help manual Preferences PBX Call T arifficator Pro OR caret Hee 52
42. separated by e N single number 200 sign Valid range types are e N M a range that includes all numbers from N to M 200 210 e N a range that includes all numbers greater or equal to N 200 e M a range that includes all numbers less or equal to M 210 For example if you want to filter extensions 200 201 202 210 and 233 you can define the following range 200 202 210 29 Calls Browser Filter Save Load This page helps to manage frequently used filter settings J ust select the name from the list to load filter settings into Filter Editor Outgoing calls v e Save As saves current filter settings under specified name Stored filters can be quickly applied from Apply filter menu you won t need to bring up the Filter Editor window e Delete select the previously saved filter from the list and delete it e Reset clear current filter settings Use this button to start building new filter from scratch You can assign default filter by selecting it from the Default filter list This filter will be automatically applied each time you open new file in Calls Browser If you no longer need the default filter click on Clear button 30 Calls Browser Creating reports To access Report Generator module open call database file s and select File Reports menu command or click corresponding toolbar button The Create Report options window will appear select report template and
43. ss Logger module pop up menu by clicking on icon in the traybar If security lock option is enabled you ll be prompted to enter password first Menu items are e Help contents bring up on line help window You can also click Help button where available or press F1 key to get context sensitive help e Settings bring up configuration window e Terminal open Terminal window Embedded terminal emulator supports TTY protocol and could be used to troubleshoot serial link related problems and configure your PBX system Terminal operation doesn t interfere with call logging e Calls Browser open current calls database in Calls Browser This option is grayed out if no calls were logged since Logger module started e Pause temporarily suspend call logging disconnect from the PBX system and release serial port Use this option if you need to connect to your PBX system with other software configuration utility etc e Exit shutdown Logger module You don t really need to do this because valuable SMDR information can be lost if Logger is inactive Logger module Terminal window Embedded terminal emulator supports full duplex TTY protocol and could be used to troubleshoot serial link related problems and configure your PBX system Terminal operation doesn t interfere with call logging Terminal commands Clear screen clear all text in the Terminal window Import from file import SMDR data from the disk f
44. st Grace period define number of seconds which would be subtracted from the duration of every Local Long distance International or Incoming call when PBX Call Tarifficator Pro calculates call cost The displayed call duration is not altered Grace period should start after dialing ended and stops after the call is answered If your PBX system is connected to the phone company using POTS analog CO lines you can try to minimize errors in cost calculation by adjusting this value Global cost modifier apply this modifier to all calls for the given carrier You can use this field to add tax value to call cost Default value is 100 which means no modification Value of 200 means twofold increase Use call start rate for all call only first matching time segmented rate definition will be used to calculate call cost 35 Calls Browser Settings Destination This tab contains international dialing code and description of a destination These data are common for all carriers while rate definitions can be different for each carrier Washington D C i General Rate 1 Rate 2 Rate 3 Rate 4 1202 e Code international dialing code of the destination It consists of mandatory country code and optional city code You cannot add two destinations with the same code but you can have separate destinations for the whole country 1 for U S A and for each city 1202 for Washington e Countr
45. t any user interaction Security option should be turned off Also if any error happen during processing command line task the processing stops and error message is displayed Examples Create detailed report for extension 213 for December 2002 and place it in the C Web folder Tariff exe from 20021201 to 20021231 report 3 0 Details out C Web report_213_2002_12 htm type 4 detail 213 Create summary report by extension for Summer 2002 Tariff exe from 20020601 to 20020831 report 1 1 Summary by Extension out report_summer_2002 25 Calls Browser Filtering call records For convenient browsing PBX Call Tarifficator Pro contains powerful filter function If filter is enabled only call records that meet filter criteria are shown in the calls list processed by Report Generator and can be exported Filter function uses logical AND to combine filter criteria There are several ways to enable filtering in Calls Browser e Select Filter Filter command from the main menu or click on Filter button on the toolbar to bring up Filter Editor window Here you can define filter settings and save it for later use e Choose one of the saved filters from the drop down list on the toolbar or from the Apply Filter list in context menu e Right click on call record in the calls list window to bring up context menu Select Quick Filter and call record field you want to add to filter criteria Extension Trunk Destination
46. tance dialing for example 0 Enter your country code for example 373 for Moldova in the International code field Network installation Install the software on server PC Select Full Install type when prompted Use Windows network sharing utilities to allow read write access to C Program Files TariffPro folder from network Install the software on workstations Select Network Install type when prompted Run Calls browser module select Options Database location from the main menu and specify path to shared C Program Files TariffPro folder on server Open call database files from shared folder on server TROUBLESHOOTING If Logger module doesn t log any calls Please click on the Logger icon in the traybar and select Terminal from the menu Check if call information appears in clear text after the call is completed Q1 Call information doesn t appear or isn t readable A1 1 Check serial port settings in Logger module These settings should be exactly the same as SMDR port settings in the PBX system configuration A1 2 Check if SMDR information output is enabled in your PBX system configuration Consult your PBX installation manual on how to enable it A1 3 Check connection cable and PC serial port Q2 Call information appears in clear text A2 1 Make sure that you have Outgoing and or Incoming fields checked on the Logging page in Settings A2 2 Make sure that there are no call processing ru
47. the errors by adjusting Grace Period settings 17 Calls Browser Context menu Right click on call record in the calls list window to bring up context menu Context menu commands are used to filter call records and add information to settings database It allows to fill Directory Trunks and Contacts lists directly from the calls list cutting the amount of information to type and resulting in fewer errors Vu te PU VUV I OA 95 2197435 Russia Moscow 0 00 43 0 24 Schwarl 15237 0 02 17 0 02 C E O 195 21974 35 ica Ga 32126 ee 00 27 0 09 BellE 74224 Quick Filter gt 100 19 0 05 BellE Undo last fitter 00 42 0 00 Fax ORARAA 00 37 0 00 wilson E weadhiter 00 20 0 00 Johnes Hide selected records 01 15 0 00 Fax 32126 00 15 0 03 Bell E 73 Add Edit Employee 00 20 0 00 wilson E 48 Add 7 Edit Trunk 01 23 0 01 Wilson E dd Contact 00 55 0 00 Fax 3044 24131623 i dd Pro ae 03 12 0 91 Luther asuni 03 27 0 00 DISA 88 F 02 43 0 03 Johnes 28692 pene 00 57 0 25 Johnes 32323 Mobile 0 00 22 0 06 Johnes e Apply Filter choose one of the saved filters from the submenu to apply immediately e Quick Filter quickly add one of the current record fields to filter criteria e Undo last filter Clear filter manage filters with one click e Hide selected records hide selected records from view so they will not appear in reports or exported data You can also press Del key to h
48. tion calls MV Skip not answered calls r Output path e Program Files T ariffPro Calls Co I Create daily calls database files SMDR data I Save raw text SMDR data C Program Files T ariffPro Calls Cancel Help e Log calls allows you to log Outgoing and or Incoming calls Please make sure that at least one of these options is active otherwise no calls will be logged at all e Skip zero duration calls if call duration is zero not connected it won t be logged e Skip not answered calls if your PBX system provides information about not answered incoming calls and marks them it would be possible to include such call information in the database if you disable this option e Output path select output folder for call database files Default location should be ok in most cases If Create daily calls database file option is checked new calls database file will be created every day Call databases will be named YYYY_MM_DD TRF where YYYY is year MM month and DD day of the calls start date If this option is unchecked new calls database file is created for each month Call databases are named YYYY_MM TRF e Save raw text SMDR data Logger module can save incoming SMDR information to text files Some PBX system output useful information on the SMDR port This option can be also used for troubleshooting or as extra precaution SMDR files are named YYYY_MM TXT new file is auto
49. tor Almost every aspect of the report can be changed It requires only basic knowledge of XML and HTML languages Report Generator templates are stored in files with xml extension Template files are located in the Reports subfolder of the main installation folder default path is C Program Files TariffPro Reports Template file names will be listed in Create report window Report Generator compiles the template compiling stops at first found error and processes the call records accordingly Output report is then displayed in the Report Viewer window See detailed description of template file structure in the on line help manual Gr lel x 2Q 4a na o 0 Summary Report from 1 1 2002 12 00 AM to 1 31 2002 11 59 PM Ext Employee Calls Duration Cost 000 DISA 418 8 08 50 79 76 200 Reception 531 7 00 22 27 74 201 BellE 16 0 09 25 0 06 203 Wilson E 165 5 44 52 3 29 204 Johnes P 510 16 18 57 30 39 205 Simpson Oo 15 0 20 32 0 01 206 White A 29 0 38 40 0 37 207 Barnes R 2 0 01 18 0 01 210 Claus C 43 2 38 26 1 24 211 CEO 829 30 11 45 64 46 213 Fawcett D 38 1 19 03 1 63 214 Kelvin M 62 1 59 48 1 75 215 Gardner E T 0 11 33 0 04 218 Karlson P 2 0 01 15 0 02 220 Porter K 40 0 53 04 0 69 221 Burck H 31 1 23 50 0 24 222 Schwartz V 147 2 56 52 19 09 223 Brown L 65 2 00 40 0 26 224 Goodman S 68 1 29 35 1 04 226 Fax 568 8 50 17 7 07 227 Newman D 17 0 08 30 0 09 228 Modem 120 23 52 26 14 25 234 Romer
50. type and click OK to create and display the report Note that only filtered call records i e shown in the calls list window will be passed to Report Generator and included in the report Create report xi Template ji Summary by Extension x Summary report I Include page breaks m Individual report for Employee t C Department PO Trunk C Extension o Acc code C Contact OS Trunk group fe C Project PO C Only selected records Date From 12 1 2002 12 00 AM i i Cancel To 1 31 2002 11 59 PM a Help e Template select report template Report Generator templates are stored in files with xml extension Template files are located in the Reports folder in application directory default path is C Program Files TariffPro Reports e Type select Summary or Individual report Individual report setting acts as additional filter Please note that not all templates are designed to work with individual reports e Date select start and end date time for the report e Include page breaks insert page breaks in HTML reports after each group of information For example call records for every extension will be on a separate page You can also define options for the most often used Quick Report by selecting Options Edit Quick report menu command After that just select File Quick report to create and display the report without bringing up the o
51. umed e Prefixes list for the given carrier is searched for longest matching prefix Call type local long distance international or user defined is determined If there are no prefix match the call is considered local Prefix definitions can also contain rules to change the carrier e If call type is long distance international or user defined and Treat calls as local checkbox is not set the Codes Rates list is searched to match the international dialing code Longest matching code is used If there are no match call destination is set to Unknown and further processing is halted Otherwise correct call destination is set e Call cost is calculated using rate definition for a given call type destination and carrier If Employee field is set Cost modifier for given employee is applied 16 Calls Browser Accuracy of the call cost calculations PBX Call Tarifficator Pro uses complex approach to calculate costs of the telephone calls Unfortunately it s almost impossible to perfectly match calculated costs and telephone company phone bills Main sources of error are e Different call duration calculation within office switching system and central office PBX Office PBX systems consider the call connected after user has dialed some predefined number of digits or after certain time out e Office systems often cannot distinguish unanswered outgoing calls such calls will be recorded and accounted You can try to minimize
52. w It is also possible to filter and sort calls list by Contact name 00380444587847 Business Partners 0070952197435 Business Partners 244164 Directory Service 246376 Daily News 277622 277627 Contact information 294522 479307 479495 490597 516796 oky 519544 725048 748817 Travel Information 767173 Travel Information e Phone number dialed number or Caller ID number to search You can use wildcard for any digit e Name enter name or select one of the previously entered names from the drop down list It s possible to assign the same name to several different numbers Additional interface commands e Select by Name select all records that have the same name as current one 43 Calls Browser Settings Holidays list This tab allows to define the list of holidays When Calls Browser calculates cost of the call it applies holiday discount rates based on this list December 25 Sn Me Ms e Weekly holidays select which days of the week are considered holidays e Holidays list user defined list of official holidays e Calendar select date from the calendar and click Add to add it to the holidays list Set Yearly holiday checkbox for the holidays that have same date every year 44 Calls Browser Settings Currency PBX Call Tarifficator Pro can use two different currencies to calculate costs of the telephone calls This tab defines
53. width fields you can change each field width using lt and gt buttons Width is displayed after field name in e Fields separator select either Tab character text files or other separator character Use comma or semicolon for csv files Select Fixed width fields for text files with no separators Export options Export options X Fields separator Tab character Fields Date iH2 Time Other j x VIH Ext 4 Dialed Number 5 Destination VHE Duration WH Cost VHS Employee 9 Department I Export selected records MHO Contact B Mittt1 Trunk Use Excel friendly format C Fixed width fields Options Tl First line is header M 12 Trunk group MIH 13 Acc Cancel Help e First line is header export extra line containing column labels e Export selected records only export selected records otherwise all records e Use Excel friendly format use this option if you will later import the data into Microsoft Excel Formatting of some fields will be affected to conform MS Excel better Date fields will always be exported as MM DD YY regardless of Windows regional settings Time fields will be exported in 24 hour HH MM format Currency values will use decimal dot separator currency symbols will be omitted Dialed number and account code fields will have soft break character appended to make MS Excel recognize them as text strings and
54. y country name e City optional city name name of the mobile phone company or service provider 36 Calls Browser Settings General rate definition This tab defines common cost calculation rules for a given destination Destination General Rate 1 Rate 2 Rate 3 Rate 4 Currency v Min call duration 0 sec Min call cost 0 00 Initial time unit 0 sec Initial charge 0 00 Round call time to 0 sec I Discard remainder 4 Cancel Help e Currency select main or alternative currency to use for this destination If alternative currency is used call cost will be automatically converted to main currency using current exchange rate e Min call duration MD phone company charges you only if call duration exceeds this time e Min call cost MC any connected call should cost no less than the value defined here e Initial time unit IT don t apply time segmented rate definitions for the first IT seconds of the call e Initial charge IC add this value to the cost of any connected call Sometimes referred as call setup charge e Round call time to RT round call duration to RT number of seconds Useful if the phone company charges you by the number of RT second intervals If you check Discard remainder checkbox rounding is done down to nearest complete interval and any remainder is discarded Example Phone company rate e charge by 180 second units e 0 30
Download Pdf Manuals
Related Search