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Canon BJC-620 User Manual

1. SPECIFY PAGE ORIENTATION SPECIFY NUMBER OF COPIES SPECIFY COLLATION 2 9 Using the Microsoft Windows Chapter 2 Printing System e Size amp Source Chooses the paper source and paper size SPECIFY PAPER SOURCE e Graphics amp Color Chooses the paper source and paper size SPECIFY HALFTONING METHOD 2 10 Using the Microsoft Windows Printing System SPECIFY PAPER SIZE SPECIFY COLOR MODE Chapter 2 es es e Quality Chooses the resolution setting print media and print quality The resolution settings are Draft 180 x 180 dpi Normal 360 x 360 dpi and Best 720 x 720 dpi 0 ies LE SU eee eels ent Rom Pa pois Witte che aro SPECIFY ie al P gar Ce SPECIFY RESOLUTION ee SFECIFY PRINT COLA ITY For detailed information on the Microsoft Windows Printing System printer options settings refer to the on line help Microsoft Windows 3 1 or Microsoft Windows for Workgroups 3 1 You select printing options in the following dialog boxes e Printer Setup dialog box This is the first dialog box you open from your application program You can select multiple copies collated or not collated paper orientation paper source and paper size f i Caman UCEM oa LIFTI SPECIFY mole Tan el a PAGE SPECIFY oe ss GH wee ORIENTATION COPIES AND f i j Ch jassia Larc COLLATION I omen OAA OPEN QUALITY DIALOG BOX SPECIFY
2. Status Options Pranben lata D Display Printer Status Winda shule prinding D Dn display Printer Status Window ios emors Souda LA lev afl nourds Dp play maing sounds 2 Do mot plap anp pours 2 18 Using the Microsoft Windows Printing System Chapter 2 oC oC e You can open the Status Options dialog box from the Option menu in the Status Window e You can use the Microsoft Windows Control Panel to turn individual sounds on or off e You can change display options even as a document prints but the changed settings will not take effect until the next print job Maintaining the Printer from the Status Window You can perform the following operations for maintaining the printer from the Status Window e Print a Test Page You can print the same test page as that printed out when installing the Microsoft Windows Printing System You can check the printer and software operation by printing a test page You can also check the condition of the print head Since the test page is printed with the currently selected printing options such as Dots Per Inch or Print uality you can verify the output with the settings e Align the Print Head Unit You can align the print head unit Print head alignment is necessary when you have print quality problems with the initial printing after installing or replacing the print head unit e Clean the Print Head Unit You can clean the print head unit with three kinds of
3. e If you start from an application s Print Setup command the application stores your choices with the document e If you start from the Control Panel or Print Manager the settings apply to all Microsoft Windows applications and remain in effect until you change those settings 2 7 Using the Microsoft Windows oe Chapter 2 Printing System Many applications do not follow the above Microsoft Windows LA guidelines Until you are familiar with how your Microsoft Windows can application uses the Microsoft Windows Printing System settings it s a good idea to verify the settings each time you print Overview of the Microsoft Windows Printing System The Microsoft Windows Printing System dialog boxes where you select printing options differ depending on whether you are using Microsoft Windows 95 or Microsoft Windows 3 1 or Microsoft Windows for Workgroups 3 1 Microsoft Windows 95 You select printing options with the following tabs e General Prints a test page and a separator page COMMENTS EnE PRINT A SEPARATOR PAGE PRINT 4 TEST PAGE 2 8 Using the Microsoft Windows Printing System Chapter 2 e Details Specifies printer port settings and timeout settings DEFINE THE PRINTER S PORT SPECIFY THE PRINTER DRIVER SPECIFY TIMEQUT SETTINGS SPECIFY SPOOL SPECIFY PORT SETTINGS SETTINGS e Copies amp Methods Specifies multiple copies collated or not and the print orientation
4. AT e Use Gray Plus Key to Select ECP e Hit Escape Twice e Cursor to Exit and Hit Enter e Answer Yes to Save Settings Packard Bell 411 amp 102 CP e Press FI to enter Setup e Hit Right Arrow Key until you get to Advanced e Cursor to Peripheral Configuration e Hit Enter e Cursor Down to Parallel Port Mode will say Bi directional e Hit Enter e Cursor Down to ECP and Hit Enter e Press Escape e Hit FIO to Save and Exit e Hit Enter Packard Bell 823 CDTW e Press Fl to Enter Setup e Arrow to Integrated Peripherals e Change PARALLEL PORT MODE to AUTO e Press Escape Twice e Save and Exit Packard Bell Excel 2005 Plus e Press CTRL ALT S to Enter Setup e Select ADVANCED SYSTEM Setup e Hardware Configuration e Change Parallel Port Mode to OUTPUT ONLY Packard Bell Excel 461 e Press F2 to Enter Setup e Select Submenu e Select Integrated Peripherals e Press Enter e Tab to LPT MODE will say Bi directional press 1 to change value to OUTPUT ONLY e Press Escape Twice e Save Changes and Exit Packard Bell Legend 812 CP e Press F2 to Enter Setup e Hit Right Arrow Key to Go to Advanced e Hit Enter e Screen Shows Integrated Peripherals Hit Enter e Cursor Down to LPT Mode Output Only e Hit Plus Key to Go to ECP Mode e Hit Escape e Hit Escape e Select Save Changes and Exit e Hit Enter 5 15 Troubleshooting Chapter 5 Packard Bell Legend 822 CD e Press FI to Enter Setup e Hit Right Arrow
5. ink tanks you removed earlier 4 16 Maintaining the Printer Chapter 4 KS Close the printer s cover and turn on the printer 7 Complete installation Perform the thorough print head cleaning procedure o If you are using the Microsoft Windows Printing System see page 2 20 o If you are not using the Microsoft Windows Printing System see page 4 5 for details Print the test page to check the nozzle pattern o If you are using the Microsoft Windows Printing System see page 2 20 Print the alignment page to select the best horizontal registration for printing o If you are using the Microsoft Windows Printing System see page 2 20 If you turn on the printer and the orange ERRor light flashes see the nitializaton Error section on page 5 3 for details 4 17 Maintaining the Printer Chapter 4 Transporting the Printer Note e While the BJC 620 Color Bubble Jet Printer is small and compact it is not a portable printer and you need to take care when transporting it The printer s components such as the sheet feeder may become damaged if subjected to severe vibration during transportation Also your print head unit may dry out during travel and become unusable if it is not capped correctly and the ink tanks may spill if they are not taped correctly e The printer is intended for use with a 120V power source only Canon does not recommend using the printer with any other power source or with a transformer I
6. s power cord Do not modify the cord or remove the ground pin Make sure the power is off any time you connect or disconnect the power cord or interface cable When unplugging the power cord always remove it by holding the plug and not the cord Chapter 4 e Do not unplug the printer unnecessarily The printer may clean the print head nozzles and consume a small amount of ink when you plug it into an AC outlet or a power strip e Never unplug the printer or turn off a power strip to which the printer is attached when the printer s power is turned on This may prevent the print head unit from returning to the home position Once in the home position the print head unit and the ink tanks are capped which prevents them from damage or drying out This is critical If left uncapped the print head unit may clog and may need to be replaced For reliable data communications between your computer and the printer use a short cable six feet or less in length The cable must be bi directional Do not move the mechanism that holds the print head unit and ink tanks Attempting to move the carriage may damage delicate mechanical parts CARRIAGE e Do not touch the print head nozzles on the print head unit Ink may leak out and cause stains Also you may permanently damage your print head unit which would require you to purchase a replacement e Do not touch the white padding inside the ink tank Ink may leak out and you may
7. Down Down Down Down Up Down Loading method Automatic Automatic Automatic Automatic Automatic Automatic Manual Automatic Manual Manual Manual Manual Automatic Manual Stack sheets 100 100 80 80 50 50 Chapter 3 Automatically Feeding Paper You can place approximately 100 sheets of plain paper or Bubble Jet paper 17 lb or 64 g m in the sheet feeder at a time You can stack approximately 50 sheets of transparency film back print film or high resolution paper in the sheet feeder However these special print media may not advance correctly under unusual environmental conditions such as extreme temperatures and humidity If you have trouble with special papers becoming skewed or feeding multiple sheets do not stack them in the sheet feeder Load them manually as described later in the chapter page 3 15 To automatically feed plain paper follow these steps CY Make sure the paper thickness lever is down for printing on plain paper Paper Thickness Lever 3 9 Paper Handling Chapter 3 Make sure the paper selection lever is set to the back position Extend the e Pull the paper support up until it stops The paper support keeps paper support paper straight and limits the possibility of jams and paper output Tray e Extend the paper output tray 3 10 Paper Handling Chapter 3 oC oC 4 Fan the paper 5 Slide the
8. Overview of the Microsoft Windows Printing System Checking the status of a print job Using the Status Window Customizing display options Maintaining the printer from the Status Window 2 1 Introduction Chapter 2 Understanding the Microsoft Windows Printing System The Microsoft Windows Printing System manages the communications between your computer and printer It divides the work between the two helping the printer and computer work together to optimize performance The Microsoft Windows Printing System processes documents from Microsoft Windows applications faster than traditional methods and lets you quickly see the status of your print job If you install the included sound files your computer will actually tell you verbally what your printer is doing Checking the Computer Requirements Your Quick Start Guide describes how to install the Microsoft Windows Printing System To use the system make sure your computer system has the following minimum configuration 386SX 16MHz personal computer 10 MB of physical and virtual memory combined of which at least 4 MB must be physical RAM VGA or super VGA color graphics monitor 6 MB of available disk space for full installation of Microsoft Windows Printing System Microsoft Windows 95 Microsoft Windows 3 1 or Microsoft Windows for Workgroups 3 1 Parallel printer port with bi directional communication capability The printer may not print some pages at high resolution w
9. A 4 Specifications 64 nozzles for each color BJI 201 Bk HG Black Approx 450 pages in High Quality Text mode 5 coverage Approx 800 pages in High Speed Text amp Graphics mode 5 coverage BJI 201 C M Y Cyan C Magenta M Yellow Y Approx 210 pages in High Quality Text mode 7 5 coverage for each color Approx 300 pages in High Speed Text amp Graphics mode 7 5 coverage for each color Appendix A Interface To receive information regarding the interf 8 bit parallel call Canon s toll free Fax Retrieval System 4345 and request the BJC 620 Interface Sp Acoustic Noise Level Per ISO 9296 Under 45 dB A in High Quality and High Speed modes Operating Environment Temperature Humidity 41 F to 95 F 5 C to 35 C 10 to 90 RH no condensation Storing Environment Temperature 32 F to 95 F 0 C to 35 C Humidity 5 to 95 RH no condensation Power Source USA Canada AC 120 V 60 Hz 0 5A Canon recommends that the printer be usec source only Power Consumption 11 watts standby 29 watts maximum printing Dimensions 16 1 in 410 mm W x 9 96 in 253 mm D x 7 2 in 184 mm H Weight Approx 9 9 lb 4 5 kg A 5 Specifications Appendix A Operator Panel POWER LIGHT INDICATES THAT THE PRINTER IS ON POWER BUTTON TURNS THE PRINTER S POWER ON OR OFF ERROR LIGHT LIGHTS WHEN THE PRINTER IS OUT OF PAPER PAPER IS JAMMED OR ANY OTHER PROBLEM EXISTS ON L
10. Imatallatii m Sy To maal an ahktiona patie eoye a por to the Poet se Wah Peters To inate boo Pots Avalabla For Prajer bret all ation Fabie With Prene To Iretall LPT fhol peerent LPT SAMATIBC RA0 Canon DIEC LPT oul pietam You can connect to a network printer after installing the Microsoft Windows For details see the Microsoft Windows 95 or Microsoft Windows for Workg documentation B 3 Using the BJC 620 in a Network Appendix B Environment
11. Jet Paper LC 301 has been developed for high quality printing with minimal or no smearing or running when in contact with water or damp surfaces making it a good choice for damp or rainy environments The paper is specially coated and printable on both sides Coated Paper Canon s Coated Paper LC 101 is specially designed for your BJC 620 printer which will produce sharp and vivid color output on this high grade matte paper The coating used on this paper is a unique formula that ensures full compatibility with your Canon color inks Use this paper for your printer output that requires crisp color rendering on a high quality nonglossy paper 3 2 Paper Handling Chapter 3 High Resolution Paper The Canon High Resolution Paper HR 101 is designed to produce photographic quality print output with sharp and vivid graphics Transparencies Transparency CF 102 from Canon is recommended These transparencies produce excellent contrast sharpness and color Back Print Film Canon Back Print Film BF 102 has been specially developed for Canon Color Bubble Jet printers The film is designed to deliver brilliant high intensity color images suitable for business presentations design work or professional reports Back print film is printed on the back nonglossy side of the film in mirror image and then viewed from the front or glossy side using a backlighting device For more details ask a Canon Authorized Dealer for information or refer to the manua
12. Key to Go to Advanced e Hit Enter e Screen Shows Integrated Peripherals Hit Enter e Cursor Down to LPT Mode Compatible e Hit Enter e Hit Arrow Key to Go to ECP Mode e Hit Enter e Hit Escape Hit F10 e Select Save Changes and Exit e Hit Enter 5 16 Troubleshooting Chapter 5 Specific vvo OO 8 V8 O Q Ww we Printing Method Bubble jet ink on demand Paper Handling Automatic feed Manual feed Sheet Feeder Capacity Maximum thickness of stacked paper Plain paper Bubble Jet paper Coated paper High resolution paper Transparencies Back print film High gloss film Fabric sheets T shirt Transfers Greeting cards Brochure paper Thick paper Envelopes Paper Size Letter Legal A4 B5 U S Commercial number 10 envelope European DL envelope A 1 Specifications 0 35 in 9 mm Approximately 100 sheets Approximately 100 sheets Approximately 80 sheets Approximately 80 sheets 50 sheets 50 sheets 1 sheet 1 sheet 1 sheet 1 sheet 1 sheet 1 sheet 15 envelopes U S Commercial number Envelopes 10 o 8 5 in x ll in 8 5 in x 141in 210mm x 297mm 182mm x 257mm 9 5 in x 4 1 in 220 mm x 110 mm Appendix A Recommended Paper Types Coated paper High resolution paper Transparencies OHP film Back print film High gloss film T shirt transfers Fabric sheets Greeting cards Brochure paper Envelopes Paper Weight 17 to 24 Ib 64 to 90 g m2 with automatic feed 17 to 28 Ib 64 to 105 g
13. New Print Head Unit Make sure the power cord is attached and the power is off ei Take the new print head unit out of its protective packaging one i m k i f te i i ail lt a 4 14 Maintaining the Printer Chapter 4 Remove the Do not remove the gray padded material around the silver filters e Avoid touching the terminals print head nozzles and silver filters on the print head unit from the e The print head unit contains a clear liquid preservative that is print head unit harmless if it leaks onto your hand wash it off white tape PAINT HEAD NOZZLES MATERIAL REMOVE TAPE Insert the pri nt e Gently place the print head unit into the compartment with the head unit print head nozzles down the terminals up and the silver filters l facing the front of the printer e You don t need to press on the print head unit When you close the compartment cover the print head unit becomes secure 4 15 Maintaining the Printer Chapter 4 Targ Ep j m eo Close the Press down firmly on the two white dots on the top of the cover until it snaps securely closed e You actually hear two distinct clicks as the cover engages with eens the compartment base e Make sure the sides of the gray compartment cover touch the black base of the print head compartment compartment C5 ym ee Reinstall the e Be sure to insert the tanks into the correct slots
14. OPEN PAPER GRAPHICS SOURCE DIALOG BOX SPECIFY PAPER SIZE 2 11 Using the Microsoft Windows Printing System Chapter 2 es es ee es T You open the Quality and Graphics dialog boxes from the Printer Setup dialog box e Quality dialog box Selects media type printer resolution and print quality The resolution settings are Draft 180 x 180 dpi Normal 360 x 360 dpi and Best 720 x 720 dpi Lumet SELECT MEDIA TYPE AND RESTO EAN teat RESTORE RESOLUTION r Peart Gea DEFALILT SETTINGS Ch Migh Spaad Tani t Graphic High Deny o SELECT PRINT CHIALITY 5 High uair Gaps e Graphics dialog box Selects the haiftoning method adjusts brightness contrast and saturation enables gray scale printing and disables the Microsoft Windows Printing System color matching SELECT HALFTONING METHOD SPECIFY CONTRAST SPECIFY BRIGHTNESS SPECIFY 1 Grap feoahe Fridi SATURATION SELECT GRAY DISABLE COLOR SCALE PRINTING MATCHING 2 13 Using the Microsoft Windows Printing System Chapter 2 es T E oC For detailed information on the Microsoft Windows Printing System printer options settings refer to the on line Help by pressing the Help button or by pressing FI e When your computer is connected to a network you can also open the E Sharing tab LA e For optimum print quality when you select 720 x 720 dpi choose Smooth Note haiftoning from the Graphics dialog box or Graphics amp Color tab We
15. a higher resolution for higher quality output and a lower resolution for lower quality output Print Quality Select High Speed Text amp Graphics for draft printing High Quality Text for text printing and High Quality Graphics for graphics printing Halftoning Select Solid for text and simple graphics printing Patterned for printing graphics that contain large solid color or Smooth for printing scanned images See the on line help for details Problem High gloss film is Black ink on high gloss soiled with black ink film does not dry easily at a high resolution Printing is slow Printing options may be too complicated Paper does not feed correctly You may not have selected the Paper Source that is suitable for your media type 5 10 Troubleshooting When you print solid black areas at a high resolution 720 x 720 dpi such as in reversed characters on high gloss film black ink may adhere to the printed lines If this happens select Photographic Quality as Print Quality in the Quality dialog box tab If this does not solve the problem try to increase the brightness of black in the Graphics dialog box or Graphics amp Color tab Try to set all printing options to their default 360 x 360 dpi High Quality Text These print options affect the printing speed as follows Dots per Inch Printing at a lower resolution 180 x 180 dpi is faster and at a higher resolution 720 x 720 dpi
16. cleaning procedures Thorough quick and Custom You can print a test page with the Print Test Page button and perform the quick cleaning with the quick Clean button on the Toolbar in the Status Window You can also perform the above operations in the Printer Options dialog box which can be opened from the Status Window 2 19 Using the Microsoft Windows Printing System Chapter 2 oC es T E The Printer Options Dialog Box You can perform the printer maintenance operations from the Printer Options dialog box i i Piinier Options PRINTS A TEST PAGE aD orc sotmore enaa ALIGNS PAINT HEAD poo Fert the aym pnp and provide rontols En aign the perd haad f Clean a Prini Heade ten Buna te selected piii head chma mthoal PERFORMS PRINT HEAD CLEANING Hund complete chiara a Epeli far all pin beads 7 FOR PRINT HEAD INSTALLATION OA a SEVERE PRINT QUALITY PROBLEMS Chaar salstiad paini hands O 3 FOR PRINT Onei FE Oom E OUALITY O ripen O Yetir PROBLEMS a O gt FOR INK TANK _ INSTALLATION SPECIFY COLOR OF INK TANK FOR CUSTOM CLEANING To display the Printer Options dialog box open the Status Window and then select Printer Options from the Options menu 2 20 Using the Microsoft Windows Printing System Chapter 2 es es Paper Handling g VV OOO VY Vv Q ws ww This chapter describes how to use the printer for all your printing opera
17. damage the tank 4 2 Maintaining the Printer Chapter 4 Cleaning the Printer Your printer requires little routine maintenance Perform the following maintenance as necessary to keep your printer in good operating condition Clean the platen and its surrounding area inside the printer Be very careful when cleaning the printer Make sure the printer is turned off then unplug it Use a soft cloth to remove any ink mist or paper debris Do not rub the gear wheels Do not use any oil or cleanser inside the printer When cleaning inside the printer avoid the area near the print head unit and ink tanks Do not touch the print head nozzles Ink may leak out and cause stains Do not move the print head unit from the home position e Do not use paper products such as paper towels or tissues to clean the inside of the printer They may leave paper particles inside the printer CAREFULLY CLEAN INSIDE THE PRINTER 4 3 Maintaining the Printer Chapter 4 2 Clean the e Use a soft cloth moistened with water e Clean any smudges or dust exterior of Sees h e Do not clean the exterior of the printer with volatile liquids such as the thinners benzine or any spray type or chemical cleaners doing so will printer damage the surface of the printer Cleaning the Print Head Unit The print head unit contains nozzles through which color ink is propelled onto the paper The print head nozzles must be free from pap
18. print head cleaning operation which uses a small amount of ink every time you plug it in e Do not print documents with solid background colors This consumes an excessive amount of ink 5 6 Troubleshooting Chapter 5 Ink Tanks Incorrectly Installed If you find that the ink tanks are installed in the wrong slots follow these C1 Remove each ink tank that is inan incorrect slot Install the ink tanks in the correct slots steps Examine each tank to see if another color of ink has come into the tank and mixed with its ink If this has happened replace the ink tank with a new one Execute the custom cleaning again for each of the colors that were installed incorrectly You can repeat the custom cleaning procedure several times 1f the colors do not seem accurate If the problem persists replace the ink tanks with new ones Troubleshooting The Microsoft Windows Printing System 5 7 Troubleshooting When a problem occurs the Status Window displays the printer error message To resolve the problem press Fito view the on line help and then follow the instructions The following table contains additional information to help you solve any BJC 620 printer operation problems that may occur with the Microsoft Windows Printing System Chapter 5 The Microsoft The Microsoft Windows Windows Printing Printing System for the System does not BJC 620 may not work correctly be set as the default print
19. 0 Ink Tanks Your BJC 620 comes with the following ink tanks e Canon Ink Tank BJI 201 Bk HC black high capacity e Canon Ink Tank BJI 201 C cyan e Canon Ink Tank BJI 201 M magenta e Canon Ink Tank BJI 201 Y yellow Canon Specialty Paper Canon manufactures various specialty papers including Bubble Jet Paper LC 301 water resistant Coated Paper LC 101 High Resolution Paper HR 101 Transparency CF 102 Back Print Film BF 102 High Gloss Film HG 101 Fabric Sheet FS 101 T Shirt Tranfers TR 101 Greeting Cards GC 101 Brochure Paper BP 101 See Chapter 3 Paper Handling for details on Canon s specialty papers 1 2 Introduction Chapter 1 Getting Help From Canon Canon provides experienced support personnel to help you in every way a Ch On line Support Services You can easily contact Canon on the World Wide Web Our address is http www ccsi canon com Canon provides a bulletin board service BBS which is useful for obtaining newly developed third party drivers Call 1 757 420 2000 The protocol for the BBS is up to 28 800 bps eight data bits one stop bit and no parity If you use CompuServe You can access the Canon Peripherals Forum This allows you to talk with other users send a message to Canon or download printer drivers Just type GO CANON at any CompuServe prompt e If you have a modem you can connect to Canon through the Web its BBS or Compuserve Through these on line servi
20. 0 on LPT1 Ea Printer View Options Help MENU EAR GALE TOOLBAR Printing Molepad README TXT Estimated tine lett 114 seconds JDB INFORMATION Estimated time fintehed 6 54 PM AND MESSAGES a ANIMATED GRAPHIC SHOWING THE PRINTING PROCESS of J Pages Printed PROGRESS BAR Printing STATUS BAR Opening the Status Window The Status Window opens automatically in the following cases e When you print with the Microsoft Windows Printing System unless you previously turned off the Display Printer Status While Printing option see page 2 18 e When the Microsoft Windows Printing System encounters an alert that requires your intervention before you continue printing see page 2 17 The Status Window always opens the way you left it last either full size or as an icon that indicates the general condition of the printer printing idle and so on When you install the Microsoft Windows Printing System into Microsoft Windows LA 3 1 or Microsoft Windows for Workgroups 3 1 the Print Manager is enhanced and Hola you can open the Status Window by clicking the printer info button on the toolbar in the Print Manager 2 14 Using the Microsoft Windows Printing System Chapter 2 oC oC Using the Toolbar The toolbar has six buttons Pause Printing To temporarily halt printing the current document click this button The Microsoft Windows Printing System finishes printing the current page but will not print the remaining pa
21. BJC 620 USER MANUAL BJC 620 Table of Contents Introduction Supplies and Accessories Ink Tanks Canon Specialty Papers Getting Help From Canon Servicing the Printer Using the Microsoft Windows Printing System Understanding the Microsoft Windows Printing System Checking the Computer Requirements Printing With the Microsoft Printing System Using On Line Help Using the Microsoft Windows Printing System Program Group The Microsoft Windows Printing System Dialog Boxes Opening the Microsoft Windows Printing System Dialog Boxes Overview of the Microsoft Windows Printing System Microsoft Windows 95 Microsoft Windows 3 1 or Microsoft Windows for Workgroups 3 1 Checking the Status of a Print Job Using the Status Window Opening the Status Window Using the Toolbar Using the Status Window as an Icon Messages Displayed in the Status Window Customizing the Status Window Customizing Display Options Maintaining the Printer From the Status Window The Printer Options Dialog Box Paper Handling Selecting Paper Types Paper Guidelines Before Loading Paper Setting the Paper Thickness Lever Setting the Paper Selection Lever and the Paper Support Printer Settings for Various Print Media Automatically Feeding Paper Auto Feed Guidelines Manually Feeding Paper Printing on Envelopes Preparing Your So
22. INE LIGHT LIGHTS WHILE THE PRINTER IS ON LUNE INDICATING THE PRINTER IS READY FOR PRINTING ON LINE BUTTON TUANS THE PRINTER ON LINE OR OFF LINE eee a us FF BUTTON FORCES A FORM FEED WHICH EJECTS THE CURRENT PAGE PRINT MODE LIGHTS INDICATE THE PRINT MODE WHEN YOU USE THE MICROSOFT WINDOWS PRINTING SYSTEM THE WINDOWS PRINTING LIGHT IS ON DURING PRINT HEAD CLEANING THE CORRESPONDING LIGHT BLINKS AS EACH HEAD IS CLEANED PRINT MODE BUTTON SELECTS A PRINT QUALITY AND A PAPER TYPE ALSO IDENTIFIES THE COLOR FOR PRINT HEAD CLEANING BLACK CYAN MAGENTA YELLOW CA BUTTON SELECTS ENVELOPE MODE C LIGHT INDICATES PRINTING IS ON ENVELOPES INK LIGHT INDICATES THE INK CARTRIDGES NEED TO BE CHECKED A 6 Specifications Appendix A Using the BJC 620in a Network Environment V O O 9 o v o g Q Ww You can use the BJC 620 that is connected locally to your computer your network Sharing a Printer You can share the BJC 620 in a Microsoft Windows 95 or Microsoft Workgroups 3 1 environment as described in this appendix Microsoft Windows 95 1 In the Printers folder select the BJC 620 you want to share 2 Choose Properties from the File menu 3 Open the Sharing tab and select Share As Enter a share name in the appropriate box and then click OK For details see the Microsoft Windows 95 documentation and consul administrator for specific information about your network Micr
23. alf fold tn fold and full sheet brochures Each glossy sheet is coated on both sides to allow manual duplex printing If you are printing in an application outside Windows your software application or LA printer driver must support mirror image printing in order to use Back Print Film jii or T Shirt Transfers Paper Guidelines When selecting or loading paper keep these guidelines in mind e Attempting to print on damp curled wrinkled or torn paper can cause paper jams and poor print quality e Use cut sheet paper only You cannot use multipart paper e Ifthe print density of your page is very high light paper stock may curl slightly due to the large amount of ink If you need to print heavy graphics try printing on a heavier stock e Do not use thicker paper than meets the specifications for this printer Printing with a paper that is thick enough to come in contact with the print head nozzles may damage the print head unit e For the best printing results follow the instructions included with the paper 3 4 Paper Handling Chapter 3 Before Loading Paper To ensure trouble free paper handling you ll want to set the paper thickness lever and the paper selection lever before loading paper Setting the Paper Thickness Lever Note You use the paper thickness lever to adjust the distance between the print head and the paper to accommodate different paper thicknesses This distance 1s called the print gap Set the leve
24. ally coated to produce delicate color output After using a package of High Resolution Paper 200 sheets you need to use the cleaning sheet enclosed with the paper to remove paper dust from the printer s rollers this will help prevent paper feed problems Using the Cleaning Sheet C1 Set up e Make sure the paper thickness lever inside the printer 1s down for normal he paper e Make sure the paper selection lever is to the front and the paper support is pri nter lowered for manual feed e Make sure the paper output tray is extended 3 22 Paper Handling Chapter 3 oC e Remove the two pieces of tape from the sheet Tnsertihe Insert the sheet with the sticky side out toward you and down going into the sheet feeder cleaning sheet e Adjust the paper guide to the edge of the cleaning sheet Feed the e Turn off the printer by pressing the POWER button e Press and hold the FF and PRINT MODE buttons and press the POWER button until the printer beeps e The printer advances the cleaning sheet and starts cleaning e The printer feeds the sheet and then ejects it e Use acleaning sheet once only cleaning sheet 3 23 Paper Handling Chapter 3 oC Fabric Sheets FS 101 Fabric sheets FS 101 for Canon printers come with a booklet that describes special handling procedures Be sure to look through this booklet for special information regarding the Fabric Sheets This section describes specific steps for using Fa
25. also recommend using Canon High Resolution Paper HG 101 Checking the Status of a Print Job With the Microsoft Windows Printing System you can keep track of and control your print jobs using the Status Window It tells you exactly what is happening with the current print job You can use the Status Window to pause resume or delete the current print job and you can access on line help for the Microsoft Windows Printing System While you are working in the Status Window remember that you can get on line help at any time by choosing commands from the Microsoft Windows Help menu or by pressing FI e When you install the Microsoft Windows Printing System into Microsoft Windows 3 1 or Microsoft Windows for Workgroups 3 1 the Print Manager helps you control and manage all print jobs in a queue for all printers installed for Microsoft Windows e When your computer is connected to a network printer the Status Not Available Network Printer message always appears in the Status Window That is you cannot check the status of the printer or control the printer except to print a test page The Status Window for the network printer appears on the network printer server which is connected locally to the printer 2 13 Using the Microsoft Windows Printing System Chapter 2 oC es T Using the Status Window The Status Window uses animated 3 D graphics to illustrate the printer and the document being printed MINIMIZE BUTT Canon BC 62
26. an ink tank Do not vigorously shake an ink tank while handling it Do not stick anything into the opening on the ink tank Do not unpack an ink tank until you are ready to install it Canon s limited warranty does not cover damage that is attributable to the use of third party parts or supplies including inks The limited Note Warranty remains in effect for its life once that particular damage has been properly repaired Replacing an Ink Tank Canon makes numerous ink tanks the BJI 201 ink tanks are designed specifically for the BJC 620 Color Bubble Jet Printer and are the only Caution Ones Canon recommends that you use Make sure Press and hold the ON LINE button until the printer beeps the printer e This caps the print head unit is turned on and on line 4 8 Maintaining the Printer Chapter 4 25 Open the printers cover e Grasp each side and lift up Do not open the print head unit compartment cover inside the printer You can Nog easily remove and install the ink tanks with this cover closed Remove the e Lift up the front of the old ink tank and slide it out of its slot e Dispose of it properly You may want to place it in a plastic bag to keep l old from spilling any ink ink tank _ If the ink tank appears to contain ink reinstall it making sure it is seated LA correctly Perform the single head cleaning procedure for the ink tank If the Note ERROR and INK lights still come on replace t
27. bric Sheets with the BJC 620 Be sure to follow these guidelines e To avoid paper jams smearing and other problems do not open the printer s cover during printing e Use the fixing agent that comes with the Fabric Sheets FS 101 e Do not touch newly printed fabric sheets until the ink is completely dry This takes about one hour Printing On a Fabric Sheet _ p Set up e Make sure the paper thickness lever inside the printer is up for heavier the weight print media e Make sure the paper selection lever is to the front and the paper support is lowered for manual feed e Make sure the paper output tray is extended printer 3 24 Paper Handling Chapter 3 Maintaining the Printer VV OOO V8 O Q ws ww This chapter covers the care and maintenance required for your Canon BJC 620 Color Bubble Jet Printer It includes Printer Guidelines 4 1 Maintaining the Printer Printer guidelines Cleaning the printer Cleaning the print head unit Replacing an ink tank Replacing the print head unit Transporting the printer Follow these guidelines to avoid damage to your printer and harm to you or others Set the printer on a stable surface Do not use an angled printer stand Avoid setting the printer in direct sunlight Keep the front cover closed when printing Do not set anything on top of the printer Always use a three wire grounded power receptacle electrical wall outlet with three holes for your printer
28. ces you can retrieve general information about specific products e If you are looking for information about any Canon printer driver for a unique situation you can contact one of the Canon on line services e You can retrieve information from the on line services at any hour of the day or night Fax Retrieval System Canon provides a 24 hour toll free Fax Retrieval System You can use this service to ae get helpful documents faxed directly to your fax machine These documents contain SES useful information to assist you in the operation of your Canon printer To access this service call 1 800 526 4345 e One of the first things you may want to do after setting up your printer is call the Canon Fax Retrieval System and request an index of the documents available to you through this service Documents will be faxed directly to your fax machine e The Fax Retrieval System offers up to date information about specific products By reviewing the index you can determine what information would be beneficial to your installation Introduction 1 3 Chapter 1 ay SL Customer Care Center Canon provides customer support and service for all Canon printer products If you have any questions regarding your new printer call the Canon Computer Systems Customer Care Center at 1 800 423 2366 Support is available from 6 A M to 12 MIDNIGHT Eastern Standard Time EST Seven days a week except holidays e If you seem to have an operati
29. e When the printing has finished a stack of pages appears on the printer Printing Paused When printing is paused the icon shows a II mark Printer Warming Up When the printer is preparing for printing the icon shows an hourglass Information When the Microsoft Windows Printing System has an information message the icon shows a large 1 and blinks to get your attention To read the text of the message restore the Status Window to its full SiZe Attention Required When the Status Window displays an alert the window automatically opens to its full size You can however minimize the window to an icon showing the exclamation mark that identifies an alert Even if you minimize the alert you will not be able to resume printing until you take the action specified in the full size window 2 16 Using the Microsoft Windows Printing System Chapter 2 O A T Ef es T Messages Displayed in the Status Window The Microsoft Windows Printing System gives you complete information about your print job and the printer itself There are three categories of messages G Information messages notify you of a condition that does not require immediate action D Alerts require your intervention before printing can proceed During operations such as print head cleaning messages a inform you that the printer is preparing for printing When these messages appear wait for a moment Other messages such as Printer Ready app
30. e Help button or press F1 while in the Setup dialog box e Double click on the Canon BJC 620 Help icon in the Microsoft Windows Printing System group Chapter 2 Using the Microsoft Windows Printing System Program Group When you install the Microsoft Windows Printing System you create the Microsoft Windows Printing System program group from which you can select the following rT Canon BJC 620 Installation fe Starts the installation program for the Microsoft Windows Printing sce System You can use this program to add features to the Microsoft Windows Printing System that you did not originally install Canon BJC 620 ReadMe danon Provides you with the latest information about using the Microsoft eae Windows Printing System with your printer m Printers Folder Eh Opens the BJC 620 Properties dialog boxes which you can use to Printers Folder p Canon BJC 620 set the printing options for Microsoft Windows 95 Canon BJC 620 Status Window Displays the Status Window so you can check the status of a print oy Canon BJC 620 Help ae Selects the Canon BJC 620 Help file for the BJC 620 Help Microsoft Windows Printing System Printer Setup Selects the Printer Setup dialog box which you can use to Set the printing options in Microsoft Windows 3 1 Or Microsoft Windows for Workgroups 3 1 Print Manager Selects the Microsoft Windows Print Manager for Microsoft Windows 3 1 or Microsoft Windows for Workgr
31. ear to keep you informed about your printer The messages are easy to understand and the solution to the problem is generally straightforward For on line help you can always press FI or use the Help menu If you installed the sound files the Microsoft Windows Printing System accompanies each message with a distinctive sound or spoken message You can turn the sounds off by using the Display Options dialog box see the Customizing Display Options section on page 2 18 2 17 Using the Microsoft Windows Printing Chapter 2 System oC es T Customizing the Status Window The Status Window always displays job information However the View menu allows you to set the four components Toolbar Printer animation Progress bar and Status bar to display in the Status Window You cannot resize the Status Window but you can make more room on the screen by showing fewer components For example you could limit the Status Window to the Toolbar and the Progress bar Cante BJC 620 pn LETI Printer Yew pons Help MENU BAR kor am a lana a E R TOOLBAR Friii Micrasol Woed VEA DOC Eetimeted ime tett Ot peconds Estimated time finished AoA MESSAGE AHE 1 Page Printed i PRINTER ANIMATION PROGRESS BAA STATUS BAR Customizing Display Options Use the Status Options dialog box to control when the Microsoft Windows Printer System displays the Status Window and whether sound accompanies each message
32. er The Microsoft Windows Printing System may not be properly installed Output looks The print quality too light selection does not match your document Output appears The resolution jagged selected via the Microsoft Windows Printing System may be 180 x 180 dpi 5 8 Troubleshooting Set the Canon BJC 620 as the default printer as follows When using Microsoft Windows 95 1 Open the Printers folder and select the BJC 620 2 On the File menu click Set As Default When using Microsoft Windows 3 1 or Microsoft Windows for Workgroups 3 1 1 Double click on the Printer Setup icon in the Microsoft Windows Printing System group 2 Select the BJC 620 3 Click on Set As Default Printer Print the Microsoft Windows Printing System test page to make sure that the Microsoft Windows Printing System is installed correctly and the printer works correctly To print the test page press the Print Test Page button in the Status Window Note If the same port has been selected for the BJC 620 and another Microsoft Windows Printing System printer connect the other Microsoft Windows Printing System printer to a different port such as File Then restart Microsoft Windows If you select the High Speed Text amp Graphics print quality output tends to be light Try High Quality Text or High Quality Graphics Changing the resolution to 360 x 360 dpi or higher should correct this problem Chapter 5 The prin
33. er thickness lever down PAPER THICKNESS LEVER C3 Set the paper e Make sure the paper support is lowered selection lever to the front 3 16 Paper Handling Chapter 3 oC oC ee ae ee Insert the single sheet 5 Start printing lt 7 e Slide in the paper until it stops inside the sheet feeder e Align the sheet with the right edge of the sheet feeder e Adjust the paper guide to the sheet e Be sure to select Manual Feed in the Setup dialog box of the Microsoft Windows Printing System e Make sure the printer is on line e Start your print operation e After printing on heavier weight print media or envelopes set the paper Note thickness lever inside the printer to the down position before printing on normal paper e After manually feeding a sheet of paper or an envelope set the paper selection lever to the back position 3 17 Paper Handling Chapter 3 oC oC Printing on Envelopes You can stack up to 15 envelopes in the sheet feeder or you can manually feed envelopes one at a time U S Commercial number 10 COM 10 envelopes and European DL envelopes are recommended You may be able to stack envelopes of other sizes in the sheet feeder however Canon cannot guarantee consistent performance on envelope sizes other than COM10 and DL The following envelopes are not recommended because they may cause jams or smears or may damage your printer Envelopes with windows holes pe
34. er particles and dust in order to maintain a high level of print quality The printer has an automatic cleaning function that clears away paper particles and dust when you turn on the printer after it has been turned off for a certain period of time You need to activate the print head cleaning procedure whenever you replace the print head unit or individual ink tanks or when your print quality is poor There are three types of print head cleaning e Thorough cleaning of all print head nozzles A new print head unit needs to be cleaned to ensure the best possible print quality Also you must perform a thorough cleaning if you insert the ink tanks in the wrong slots or if quick cleaning does not solve your print quality problems This procedure takes about three minutes e Quick cleaning of all nozzles Use this method to improve print quality This cleaning takes about two minutes Custom cleaning of selective print head nozzles Use this method to clean the print head nozzles of a new ink tank or if one color is not printing as clearly as you think it should This cleaning takes about one minute 4 4 Maintaining the Printer Chapter 4 Using the Microsoft Windows Printing System When you use the Microsoft Windows Printing System perform the print head cleaning from the Printer Options dialog box See page 2 20 for details Primiti Upim Pnie Ciagnostes Paimin beal pja Bipi yee ilies hel piine ard esa furet
35. f you plan to move the printer from one location to another or if you want to store it follow these steps et Press the POWER e Open the cover and make sure that the print head unit is in the home position button to ea off e If the carriage does not return to the home position because of a the printer printer error manually move it to the home position 4 18 Maintaining the Printer Chapter 4 2 Taa P mii Remove all four ink tanks C3 ee Close the printer s cover 4 4 Secure the cartridge holder to the printer with Tape 4 19 Maintaining the Printer Wrap the ink tanks individually with clear plastic wrap or a similar material Then pack them together in a plastic bag to avoid spilling any ink Press and hold the Fr print mope and J buttons and press the power button until the printer beeps This empties the ink from the print head unit e Remove any paper from the sheet feeder Detach the interface cable and the power cord e Open the printer s cover again Use tape strong enough not to detach or break during transportation Chapter 4 Return the paper support and paper output tray to their original positions Secure the top e Replace the piece of plastic that protects the sheet feeder cover paper guide and the paper support with tape 4 20 Maintaining the Printer Chapter 4 Repackthe Store the ink tanks in the box with the printer printer in its orig
36. ftware Loading Envelopes Using Canon Specialty Paper 1 1 1 2 1 2 1 2 1 3 1 4 NO _ N N LO I NNNNNNNNDN N oe I I Wo V o AANA BW WN WV 3 9 3 13 3 15 3 18 3 18 3 19 3 22 Canon s High Resolution Paper HR 101 Fabric Sheets FS 101 4 Maintaining the Printer Printer Guidelines Cleaning the Printer Cleaning the Print Head Unit Using the Microsoft Windows Printing System Using the Operator Panel Ink Tank Guidelines Replacing an Ink Tank Replacing the Print Head Unit Print Head Unit Guidelines Removing the Used Print Head Unit Installing a New Print Head Unit Transporting the Printer 5 Troubleshooting Using Canon s Support Services Identifying Your Printer Problem General Problems Initialization Errors Clearing Paper Jams Ink Problems Ink Tanks Continually Run Out of Ink Ink Tank Incorrectly Installed Troubleshooting the Microsoft Windows Printing System Technical Notes Bios Setups for Various Systems Appendix A Appendix B Glossary Specifications Using the BJC 620 in a Network Environment Index FCC Regulations Warranty B 1 G 1 I 1 FCC W 1 j Introduction VV9O OO GW V8 Be ed ww Congratulations on your purchase of the Canon BJC 620 Color Bubble Jet Printer We appreciate your choosing this printer to meet your pr
37. ges until you click the Resume Printing button ER Resume Printing To continue printing after a pause click this button Force Printing To force printing of the current print job click this button The Microsoft Windows Printing System forces printing on a paper size that is different from the one originally selected for the document Cancel Printing To cancel printing the current print job click this button g Print Test Page To print the test page click this button Quick Clean To clean the print head unit click this button The printer performs Quick Cleaning See Chapter 4 Maintaining the Printei for details Using the Status Window as an Icon You can make the Status Window appear as an icon by clicking on the Minimize button in the upper right corner of the window The icon tells you all you want to know about the print job A progress bar appears above the icon when a document is printing When the job is finished the icon changes to show a stack of printed pages Other icons indicate when the printer is idle when the Microsoft Windows Printing System has detected a condition that requires either your eventual or immediate attention and when the status of the printer is not available 2 15 Using the Microsoft Windows Printing System Chapter 2 oC oC Printer Ready i When the printer is ready the icon looks like it does during printing but without the progress bar Printing Don
38. he ink tank 4 9 Maintaining the Printer Chapter 4 Trg ee Fi Ca 1 2 F Open the new in tank by following the instructions on its package Slide the new ink tank into its slot r ii a Press down on the top of the ink tank e Carefully remove the new ink tank e Be very careful if you spill any ink it may be very difficult to remove Do not attempt to move the mechanism that houses the print head unit Mote and ink tanks 4 10 Maintaining the Printer Chapter 4 Check each ink tank CS Perform the custom cleaning procedure for the new ink tank you just installed Cautlen Z 4 11 Maintaining the Make sure each ink tank is correctly seated in its respective slot Close the printer s cover Press ON LINE to set the printer back on line If you are using the Microsoft Windows Printing System see page 2 20 If you are not using the Microsoft Windows Printing System see page 4 5 for details Be sure all four ink tanks are properly installed If you attempt to print without one or more of the ink tanks in place the ERROR and INK lights come on and the printer does not operate When you turn off the printer the print head unit moves to the home position on the right and caps each ink tank This keeps the ink tanks from drying out The print head nozzles will not be properly capped and the print head unit may clog or be permanently damaged in the following cases e If you unplug t
39. he printer while it is printing e If you turn off a power strip to which the printer is attached while it is printing e If you move the print head unit from the home position If after installing a new ink tank the printer seems to be printing but one or more of the ink colors does not appear stop the print operation Make sure the ink tanks are seated properly in the correct slots If necessary clean the print head unit as described earlier in this chapter Printer Chapter 4 Replacing the Print Head Unit With proper use the print head unit should last the life of the printer Eventually however as the print head unit wears out the print quality will deteriorate and you will see irregular or missing dots on printouts If this occurs and print quality does not improve with repeated print head cleanings contact the Canon Computer Systems Customer Care Center to find out your service options see page 1 3 Print Head Unit Guidelines The most important thing you can do to extend the life of your BJC 620 and to ensure optimum print quality is to take care of the print head unit To avoid damaging the print head unit follow these precautions e Do not touch the print head nozzles on the print head unit or the sharp edges around them e Do not place the print head unit on a table with the print head nozzles facing down Make sure the filters are facing up if you must set the print head unit down e Install the print head unit im
40. heprally DER niope E Gonos jo wam fhe piel hiii r Clean Print Heads Eri Munas the talere piri head cheaheng C Theiigh Huns complete clemen DHe ha H piim baidi Quick Fasa quick cinan ig oll pel ce Fimme F Curo Cleans pelectad pont treads E Biazi RA E Hipna EJ E Cyan EJ Bellon 4 Using the Operator Panel If you are not using Microsoft Windows you can select the print head cleaning method from the printer s operator panel When you press the PRINT MODE button repeatedly you cycle through the cleaning types as follows Indicator lights Bk C M Y Cleaning type amp Thorough cleaning 9 O Cancel cleaning selection process Quick cleaning of all four heads 2 Custom cleaning of black print head Oo 2 Custom cleaning of cyan print head 9 O Custom cleaning of magenta print head 2 O a Custom cleaning of yellow print head O oe On Off 3 Blinking 4 5 Maintaining the Printer Chapter 4 Start cleaning Make sure the printer is turned on e Hold these buttons until the printer beeps and the INK and li e Press the PRINT MODE button until the appropriate lights are c Press the PRINT MODE and buttons at the same time PRINT MODE BUTTON Press the 1 e The printer starts the selected print head cleaning procedure tana 4a e When the print head cleaning procedure is complete the indicato1 printer bee
41. inal packing materials ZEN STB Ten ta ne han C in 4 21 Maintaining the Printer Chapter 4 Troubleshooting 5 vvo OO GO V8 VY Q ws ww Due to today s rapidly changing personal computer environment we have placed troubleshooting information in a variety of places to ensure that the most accurate information possible is available The best way to find current information is through our on line support services and through our Fax Retrieval System On line services include the World Wide Web our BBS and Compuserve This chapter contains very basic information to help solve printer problems It describes how to use Canon s various support services covers a few basic problems and describes how to clear a paper jam It also includes troubleshooting information regarding the Microsoft Windows Printing System Using Canon s Support Services This section describes where to look for help For information on the numbers for these services see Getting Help from Canon in Chapter 1 page 1 3 e If you have an operational problem o Look through the Windows Printing System on screen Help for related information e If you have a need for a unique printer driver o Contact Canon through the Web its BBS or CompuServe e If you are an MS DOS user and do not have Windows o Use Canon s Fax Retrieval System to obtain information regarding how to use the printer with your MS DOS applications e If you ha
42. inting System you see this Status Window T Ceren AC on LPT I irori ened Fax ee i Clear Paper Jam l Hemave jammed paper ee ee A ar er eae fe i 32 i F z s i r 5 x T n e Press ON LINE or click the Resume Printing button in the Status Window to continue printing Chapter 5 ae If the paper Tum off the printer iearsoti e Open the printer s cover e Remove the paper left inside the printer inside the Press the power button to turn the printer back on The printer is now printer ready for printing follow If the platen is soiled wipe it clean with a dry cloth See Cleaning the these steps Printer on page 4 3 for details Ink Problems Ink Tanks Continually Run Out of Ink If your ink tanks seem to run out of ink before you think they should make sure you are following these guidelines e Turn off the printer only when the print head unit is in the home position When in the home position the print head unit 1s capped this protects the print head nozzles and ink cartridges from damage or drying out e Only transport the printer when the print head unit is in the home position Never unplug the printer or turn off a power strip to which the printer 1s attached when the printer s power is turned on Try not to clean the print head unit unnecessarily The print head cleaning procedure consumes a small amount of ink Do not unplug the printer unnecessarily The printer performs the
43. inting needs Your printer features the Microsoft Windows Printing System which makes printing from Microsoft Windows faster and easier than ever before With the Microsoft Windows Printing System your printer is able to print faster than traditional approaches As soon as the Microsoft Windows Printing System accepts a document for printing you can return to your application You receive instant notification of printer information and you can see the printer s status on your computer screen The BJC 620 offers exceptionally high print quality and fast print speed using both color and black inks We are certain you will be satisfied with its advanced Bubble Jet technology This chapter e Lists the supplies and accessories you can purchase for the printer e Describes Canon s customer support services 1 1 Introduction Chapter 1 Supplies and Accessories Your BJC 620 printer supports excellent and unique print media options that will allow you to produce dazzling professional and fun presentations All of these print media are specially designed and manufactured to work with your Canon color printer so you can produce the finest output possible Canon has an extensive dealer network equipped to offer you supplies as you need them To find a dealer near you call the Canon Referral Service at 1 800 848 4123 Cm If supplies are not available from your local dealer you can order directly from Canon by calling 1 800 671 109
44. is slower Print Quality High Speed Text amp Graphics is the fastest and High Quality Graphics is the slowest Try changing these settings When you print High Gloss Film or heavier weight print media be sure to select Manual Feed as the paper source Chapter 5 Technical Notes If you have connected the BJC 620 to your computer and have turned it on but your computer says it cannot find the printer you may need to modify your BIOS setup This section describes the BIOS setups for several computer configurations Our on line services are updated with this type of information as it becomes available If you are having a unique problem and do not see your computer here be sure to use our on line services Web BBS CompuServe See Getting Help From Canon in Chapter 1 page 1 3 for details BIOS Setups for Various Systems ACER View 11D e Press CTRL ALT ESC e Use Arrow Key to Go to Advanced e Select Peripheral Configuration e Cursor to Parallel Port Mode e Press Enter e Select ECP e Press FIO to Save and Exit AT amp T Globalyst 363 TPC e Hit F2 to Enter Setup e Hit up Arrow Key to Go to Advanced e Cursor Down to Integrated Peripherals e Cursor Down to Parallel Port Mode e Use Gray Plus Key to Select ECP e Press Escape Twice e Cursor Over to Exit e Select Save Changes and Exit 5 11 Troubleshooting Chapter 5 Compaq 9234 9222 9221 BIOS e Go to Device manager e Click on the Sign By Po
45. ith the system above In this case the following are suggested e 486SX 25MHz personal computer e 16 MB of physical and virtual memory combined of which at least 8 MB must be physical RAM You need a sound card to play sounds with the Microsoft Windows Printing System Note messages 2 2 Using the Microsoft Windows Printing System Chapter 2 Printing With the Microsoft Windows Printing System One way communication from computer to printer has been the standard for years The Microsoft Windows Printing System offers dynamic two way communication With the Microsoft Windows Printing System your computer knows what your printer is doing To take advantage of the dynamic two way communication one end of a bi directional parallel cable connects to the printer and the other end connects directly to your computer You must use a bi directional cable for proper operation Also your computer s interface must have bi directional capability If your computer tells you that it cannot find the BJC 620 printer but the printer is plugged in turned on and connected to the computer see the Technical Notes starting on page 5 11 iN Every time you print the Microsoft Windows Printing System displays the Status Window This window shows you the paper moving through the printer how long it will take to print the document and how much of the document has printed From the Status Window you can pause resume force or delete the print job print
46. l supplied with the film High Gloss Film The Canon High Gloss Film HG 1O1 features a bright white finish that lends striking visual power to charts graphs and photographic images Use this film to make your presentation materials and graphics look professional Fabric Sheet Use Fabric Sheet FS 101 for Canon Bubble Jet printers to print banners pillow covers scarves flags and other textile items Use these sheets for applique and other craft and sewing projects Fabric sheets are 9 5 x 14 inches T Shirt Transfers Use Canon s popular T Shirt Transfers TR 101 to create and personalize T shirts sweatshirts aprons tablecloths napkins tote bags and anything else your imagination allows Use on any cotton or cotton poly blend fabric Your image is printed in mirror image when you use T Shirt Transfer mode through the BJC 620 Printer Driver so when you iron it onto the T shirt the image is viewed correctly Greeting Cards Get the most out of your Canon Creative or other card making software with Canon Greeting Cards GC 101 These cards give your unique personalized cards the look and feel of professional cards You can create cards invitations announcements and more 3 3 Paper Handling Chapter 3 Brochure Paper Canon s Brochure Paper BP 10O1 is specifically designed for creating high quality brochures on glossy paper Combined with Design Essentials from Canon Creative you have everything you need to create professional h
47. m2 with manual feed Paper Thickness Less than 0 008 in 0 2 mm Print Speed High Speed Text amp Grahics mode High Quality Text mode High Speed Text amp Graphics mode Print Width Maximum Line Feed Speed Approximately 100 ms per line at 1 6 1n line Printing Direction Bi directional A 2 Specifications Canon Coated Paper LC 101 Canon High Resolution Paper HR 101 Canon Transparencies CF 102 Canon Back Print Film BF 102 Canon High Gloss Film HG 101 Canon T Shirt Transfers TR 101 Fabric Sheet FS 101 Canon Greeting Cards GC 101 Canon Brochure Paper BP 101 U S Commercial number 10 or Europea 300 cps at 10 cpi 205 cps at 10 cpi Approximately 0 7 to 1 3 ppm 8 x 10 inch full coverage of printable ar 8 inches 203 2 mm Appendix A Printable Area Papers The shaded portion in the following figure shows the printable area for papers Printable Area Envelopes Margins Right Left Top Bottom Inches 0 25 in 0 25 in 0 33 in 0 28 in mm 3 4 mm 3 4 mm 8 5 mm 7 11 mm The shaded portion in the following figure shows the printable area for envelopes A 3 Specifications Margins Right Left Top Bottom Inches 0 25 in 1 24 in 0 12 in 0 28 in 5 mm 6 4 mm 10 4 mm 3 0mm 7 11 mm Appendix A Print Head Unit Type Ink Tanks Black Type Ink color Number of characters printed Color Type Ink color Number of characters printed
48. mediately after you open it e Replace an empty ink tank as soon as possible Do not attempt to print a color for which the ink tank is empty e Do not use heavier weight print media than meet the specifications for this printer See Appendix A Specifications for details Printing with a paper that is thick enough to come in contact with the print head nozzles may damage the print head unit 4 12 Maintaining the Printer Chapter 4 Removing the Used Print Head Unit Remove the print head unit only when you have a new one available otherwise your ink tanks may dry out To remove the used print head unit follow these Steps CL e Open the printer s cover e Remove the four ink tanks and set them aside for now Turnoi the o Be sure to set them upright on a level surface with their number labels facing up printer o Do not remove the print head yet e Close the cover D e Press and hold down the FF print mone and EA buttons and press the Turn on the POWER button until the printer beeps This empties the ink from the print head unit printer e Open the printer s cover CS Open the Press in on the tabs on the sides of the cover and lift it up compartment cover TERMINALS 4 13 Maintaining the Printer Chapter 4 LA Do not touch the terminals on the inside of the compartment cover Note Remove the print e Dispose of it properly eee rere e Follow local guidelines for disposal eaa unit Installing a
49. nded paper selection e Move the paper guide to the left to match the width of the envelopes lever to the front Se Prepare the Arrange the stack of envelopes on a firm surface and press down firmly on the edges to make the folds crisp envelopes e Press around the envelopes to remove any curls and expel air from inside the envelopes e Press firmly on the area that corresponds to the edges of the flap PRESS DOWN FIRMLY ON THE EDGES OF THE FLAP 3 20 Paper Handling Chapter 3 oC es T ee e Slide a stack of envelopes into the sheet feeder until it stops Insert the e Align the stack of envelopes with the right edge of the sheet envelopes feeder Adjust the paper guide to the stack of envelopes Ce Start printing e Make sure the printer is on line e Start your print operation 3 21 Paper Handling Chapter 3 oC oC When printing on COM10 envelopes move the paper guide all the way to the left Depending on the size and shape of your interface connector the paper guide may wore touch it If this causes the envelopes to misfeed use an interface cable with a smaller connector Using Canon s Specialty Papers This section describes how to use the cleaning sheet that comes with the Canon High Resolution Paper and how to use the Fabric Sheets for Canon Printers Canon s High Resolution Paper HR 101 Canon s High Resolution Paper HR 101 is designed for high quality printing This paper is speci
50. onal problem try to solve it by using the Super Solver If you cannot quickly resume normal operation contact Canon s experienced support personnel at the Customer Care Center Servicing the Printer The Canon BJC 620 Color Bubble Jet Printer is designed with the latest technology to provide trouble free operation The warranty information at the back of the manual describes Canon s limited one year warranty for its Bubble Jet printers Be sure to read the warranty information to find out about the different service options available to you Save your sales receipt for proof of purchase In the event that your printer needs service you will need your proof of purchase to obtain warranty service Note N If you feel your BJC 620 Color Bubble Jet Printer needs servicing contact Canon on the World Wide Web to locate the Canon Authorized Service Facility ASF nearest you or to find out about the exclusive Canon Instant Exchange warranty program If you do not have access to the Web call the Customer Care Center 1 4 Introduction Chapter 1 Using the Microsoft Windows Printing 2 System VVVO OO oO VY Vv Q a we This chapter introduces you to the Microsoft Windows Printing System for the BJC 620 It includes Understanding the Microsoft Windows Printing System Printing with the Microsoft Windows Printing System Using the Microsoft Windows Printing System program group The Microsoft Windows Printing System dialog boxes
51. osoft Windows For Workgroups 3 1 1 In the Printers folder select the BJC 620 you want to share 2 On the toolbar click the amp button or choose Share Printer As 3 Inthe Share Printer dialog box enter a share name and click or box Then click OK For details see the Microsoft Windows for Workgroups 3 1 documert your network administrator for specific information about your netwc B 1 Using the BJC 620 in a Network Environment Appendix B Connecting to a Network Printer When you install the Microsoft Windows Printing System without connecting to a program asks whether you want to redirect the selected port to a network printer o1 Windows Printing System without a printer After you select a port you see this sci age The printer will be connected to thes port later os See the port sall be redacted to a matek printer late Select e If you want to connect your computer to a network printer that is being shart Network The Network Printer Resources dialog box appears Network Printer He sources Hetwork Path Alwag Browse Show Shared Printers on ECETIA B 2 Using the BJC 620 in a Network Appendix B Environment Printer Nehwork Printer Resources Network Path MATSBJC 620 CJ Always Browse Show Shared Printers on Shaped Printers on MAT hose The network printer is connected to the selected port OK e Choose OK to continue installation Select the Poris tor Printer
52. oups 3 1 iy Canon BJC 620 Uninstallation een Starts the program to uninstall the Microsoft Lirunstallaton Windows Printing System 2 5 Using the Microsoft Windows Printing System Chapter 2 From Microsoft Windows 95 From the Microsoft Windows 95 Printer folder 1 Click the Start button point to Settings and then click Printers 2 Click the icon for the printer you are using 3 On the File menu click Properties to open the Properties dialog box From Microsoft Windows 3 1 Use the Control Panel or Print Manager 1 Open the Control Panel then double click on the Printers icon to open the Printers dialog box Or open the Print Manager then choose the Printer Setup command from the Options menu to open the Printers dialog box You can open the Control Panel or the Print Manager by doubleclicking on the Control Panel or Print Manager icons in the Main group of the Program Manager 2 Inthe Printers dialog boxes make sure BJC 620 on LPTI is highlighted and then choose the Setup button to open the Setup dialog box L You can open the Printer Setup dialog box Print Manager or Printers folder from the Microsoft Windows Printing System group Note The way you get to the dialog boxes determines how long the printing options remain in effect e If you start from an application s Print command your choices apply only to that print job The next time you print you have to choose the print settings again
53. output tray is 20 sheets of paper To reduce paper jams remove paper from the output tray before the count reaches 20 If paper curls after printing remove it immediately otherwise paper jams may occur The platen a roller on the inside of the printer may become inked if you print data beyond the width of the page If this happens clean the platen with a soft cloth For details on cleaning the platen see Chapter 4 Maintaining the Printer Depending on the density of your printed pages the ink may need time to dry Within two to three seconds the ink becomes smudge resistant Do not try to load paper into the sheet feeder beyond the paper limit mark on the right side of the sheet feeder stacking too much paper may cause paper feeding or printing problems Limit Mark 3 13 Paper Handling Chapter 3 oC oC 3 14 Paper Handling Make sure there are no gaps between the stack of paper and the paper guide nor the right edge of the sheet feeder NO GAP HERE When automatically feeding transparencies or back print film remove each sheet after it is delivered Do not allow film sheets to stack up in the paper output tray Place at least one sheet of plain paper in back of a stack of transparencies or back print film to avoid paper jams and misfeeds Let the printed sheets of film dry completely before storing them The complete drying time required for color printing on Canon s transparencies or back print film is a
54. pproximately 15 minutes The complete drying time required for solid black printing on this media is approximately 30 minutes You may be able to reduce the drying time if you reduce the density setting in your application before printing If printing at 720 x 720 dpi in black on back print film appears blurred switch to 360 x 360 dpi or reduce the density setting in your application If printing in black on transparencies is not as crisp as you expected reduce the density setting in your application Chapter 3 oC oC e When a sheet of film has dried completely cover its printed side with a sheet of plain not coated paper before storing it this is recommended even if you place the sheets of film in a clear file For best results when printing on special papers follow the instructions that Note come with the paper Manually Feeding Paper You use the manual feed function when printing on heavier weight print media 24 Ib to 28 Ib or 91 g m2 to 105 g m2 or high gloss film To manually feed a single sheet follow these steps Make sure e The POWER ON LINE and PRINT MODE lights are on the printer is turned on and on line 3 15 Paper Handling Chapter 3 oC oC Open the top e If you are manually feeding heavier weight print media set the cover and check paper thickness lever to the up position See page 3 8 for details the paper e If you are printing normal weight 20 ib print media set the lev
55. ps To cancel the print head cleaning selection process press the PRINT N Not are Off Then press the button 4 6 Maintaining the Printer Chapter 4 Ink Tank Guidelines Use only the BJI 201 ink tanks with this printer To ensure excellent print quality and to avoid spilling ink always follow these guidelines e Be sure to install all four ink tanks Attempting to print without one or more of the ink tanks in place causes the ERROR and INK lights to come on and the printer does not operate e Always install the ink tanks in the correct slots If you install an ink tank in the wrong slot the color inks may mix with each other in the printer and the new ink tank may be spoiled e Do not remove an ink tank until it is empty or six months after opening it whichever comes first e Do not attempt to move the mechanism that houses the print head unit and ink tanks e Each ink tank has a sponge portion and the top of the sponge is always white This is normal and does not indicate a partially full tank e The ink inside the tanks appears much darker than the color that prints on a sheet of paper The contents of an ink tank may leak Spilled ink may permanently stain any surface oF object Open ink tank packages carefully follow all instructions on package and Caution use all necessary precautions 4 7 Maintaining the Printer Chapter 4 To avoid spilling ink follow these precautions Do not attempt to disassemble or refill
56. r according to the thickness of the paper you are using e Down is for printing on plain paper and normal weight such as 20 Ib print media e Up is for printing on heavier weight print media such as fabric sheets and envelope See page 3 8 for details Paper Thickness Lever Always set the paper thickness lever before and after printing on heavier weight print medi or envelopes If you are printing documents with high density graphics or ink and the printed pages are smudged try setting the paper thickness lever to the up position This moves the print head unit further from the paper Print quality may diminish slightly but the smudges should go away 3 5 Paper Handling Chapter 3 Setting the Paper Selection Lever and the Paper Support Set the paper selection lever and the paper support to their proper positions before loading paper e When automatically loading a stack of paper set the paper selection lever to the back position and extend the paper support e When automatically loading a stack of envelopes set the paper selection lever to the front position and extend the paper support 3 6 Paper Handling Chapter 3 e When manually feeding any type of print media set the paper selection lever to the front position and lower the paper support e Do not move the paper selection lever after loading paper in the sheet feeder e This lever is different than the lever on a typewriter or dot matrix printer Yo
57. rforations cutouts and double flaps Envelopes made with special coated paper or deeply embossed paper Envelopes using peel off sealing strips Envelopes in which letters have been enclosed Preparing Your Software How you create envelopes within your software application depends on the application See your application s documentation for details If you are using the Microsoft Windows Printing System change the Paper Size setting to 10 or DL Leviton Legs i D m m _ Dim PI EN 3 18 Paper Handling Chapter 3 O A T E oC Check your software to see if it prints envelopes in portrait or landscape orientation It s a good idea to print on a sheet of paper before printing on an envelope to check the orientation A Printing on envelopes in portrait orientation results in faster printing However several software packages such as WordPerfect and Word for Windows default to landscape orientation This requires adjustments in the software to correctly print on envelopes with this printer See your software documentation for details Loading Envelopes When you are ready to print on envelopes follow these steps to stack envelopes in the sheet feeder You can also manually feed envelopes one at a time 1 Set the e The lever points upward green paper thickness lever to the up position PAPER THICKNESS LEVER 3 19 Paper Handling Chapter 3 O A T Ef oC Set the e Make sure the paper support is exte
58. rts e Double click on the ECP Printer Port e Select Resource Tab and Make a Note of the Resources Settings e Cancel Out of the LPT Port Properties e Remove the ECP Printer Port From Device Manager e Restart the Computer and Press the FIO Key at 2 beeps or any other appropriate prompt e Press Enter and Enter Again to Acknowledge Openings Messages e Select Setup e Select Communications e Go to the LPT Port and Select the Resource Group that Matches the one Noted in Device Manager setup 4 but without the dma e Exit and Save the System will reboot and should detect and configure a NON ECP Printer Port including the Printer COMPAQ Presario CDS 972 e While Rebooting Hit FIO to Enter Setup e Click on Communications Section e Click on LPT PORT MODE e Select Bi directional e Click or Hit Exit e When it asks you if you want to save Hit Y for Yes Dell Dimension P100 e Press Delete to Enter Setup e Press Delete to Enter Setup e Press ALT P e Cursor to Parallel Mode e Change to PS 2 or ECP by Using Arrow Keys e Pressing Escape will Exit and Save Changes 5 12 Troubleshooting Chapter 5 Digital 930 BIOS Instructions e Press F2 to Enter Setup e Use up Arrow Key to Go to Top Toolbar e Use Right Arrow Key to Go to Advanced e Hit Enter on Advanced e 3rd Item is Parallel Port Mode e Use Plus Key to Change From Compatible to Bi directional e Hit Escape to Go to Main Menu e Select Save Changes and Exit e No
59. stack of paper into the sheet feeder until it stops 3 11 Paper Handling For best results fan the paper before loading it Always fan a stack of paper along the edge that will feed into the printer first Align the edge of the paper with the right edge of the sheet feeder Do not force the paper into the printer Insert the paper so that the side you want to print on is facing you If you are using a preprinted stock such as letterhead insert the top of the paper into the sheet feeder first Make sure the stack of paper does not exceed the paper limit mark on the right side of the sheet feeder Chapter 3 oC oC 6 Ad ju st the e This keeps the paper feeding straight into the printer and reduces skewing paper guide e Be sure there is no gap between the paper guide and the edge of to the stack the stack of paper of paper Start printing e Make sure the printer is turned on and on line e Start your print operation 3 12 Paper Handling Chapter 3 oC oC Auto Feed Guidelines When automatically feeding stacks of paper follow these guidelines Do not leave paper stacked in the printer for long periods of time longer sheets of paper may become bent or curled over time This may cause the paper to misfeed or jam If your printed page contains lots of graphics the ink on the page may be damp due to the print density Remove the page right away and allow the ink to dry The capacity of the paper
60. ter flushes the print head unit various lights flash and then stay on These lights indicate where the printer is in the cleaning process If a print head unit error occurs when you turn in the printer the orange ERROR light and one or more PRINT MODE lights flash Follow these steps CD Turn off e Press the POWER button to turn off the printer e Unplug the printer o Wait ten seconds and then reattach the power cord e Remove the ink tanks the printer 5 3 Troubleshooting Chapter 5 Remove and e Open the compartment cover o Press in on the tabs on both sides of the compartment cover e Remove the print head unit Reinstall the print head unit in the compartment Close the compartment cover o See page 4 16 for details reinstall the print head unit C3 Turn the printer e Replace the ink tanks in the correct order back on e Press the POWER button to turn on the printer Do not unplug the printer during the initialization If you do the printer will not be initialized correctly and may not print properly Wait until oe the POWER light stops flashing and the printer goes on line before performing any other print operations 5 4 Troubleshooting Chapter 5 Clearing Paper Jams Gently pull the paper out with one hand while holding down the printer with the other hand 5 5 Troubleshooting When a paper jam occurs the ERROR light comes on and the printer goes off line If you are using the Microsoft Windows Pr
61. the self test or clean the print heads Canon BJC 620 on LPTI Printer View Options Help CC CA Ee Fos Z ees 2 3 Using the Microsoft Windows yg Chapter 2 Printing System 7 Note If a printing problem occurs the Status Window automatically opens and tells you what the problem is Before using the Microsoft Windows Printing System make sure you have selected it as your current Microsoft Windows printer driver The Setup program makes the Microsoft Windows Printing System the default printer driver If you have not changed drivers since running the Setup program you are ready to print To verify that the Microsoft Windows Printing System is your printer driver use the Printers option in the Microsoft Windows Control Panel The highlighted driver is the current printer driver Change drivers by clicking on the one you want Using On line Help 2 4 Using the Microsoft Windows Printing System The Microsoft Windows Printing System includes extensive on line help that describes the printer and its basic operation You can get on line help as follows Microsoft Windows 95 e In the Properties dialog box o Use the right mouse button to click an item on the screen o Click the button on the upper right corner of the screen and then click an item o Press F1 Select Programs from the Start menu then click on Canon BJC 620 Help in the Microsoft Windows Printing System folder Microsoft Windows 3 1 e Choose th
62. tice Changes and Have Been Saved continue Gateway 2000 P3575 e Reboot Press F 1 e Select Advanced Setup e Select Peripheral Configuration e Cursor to Parallel Port Mode e Press Enter e Select ECP e Press F10 to Save and Exit Gateway Pentium 90 BIOS Setup e Press Fl to Enter Setup e Cursor Over to Peripheral Configuration e Hit Enter e Cursor Down to Parallel Port Mode and Hit Enter e Select ECP EPP Mode e Hit Enter e Press Escape e Press F10 to Save and Exit e Select Save Settings and Exit e Hit Enter GENISYS Pentium S BIOS e After Rebooting Press DEL to Enter Setup e Cursor Down to Chipset Features and Hit Enter e Cursor Down to Onboard Parallel Mode e Use PageUp key to Select ECP Mode e Press Escape e Press F10 to Save Settings and Exit e Press Y for Yes e Hit Enter IBM Aptiva e F to Enter Setup e Advanced Options e Select Input Output Options e Press Enter e Highlight Parallel Printer Options e Select Using the Right and Left Arrow Keys IBM Thinkpad BIOS Instructions e Hold Fl Down While Turning on Computer e Cursor Over to Config Icon e Press Enter e Cursor Over to Parallel e Hit Enter e Cursor Over to Bi directional and Hit Enter e Go to Bottom and Hit OK e Go to Bottom and Hit OK e Cursor Over to Restart and Hit OK MICRON 1133 w Phoenix BIOS e Press F2 to Enter BIOS e Cursor to Advanced System Setup and Hit Enter e Cursor to Integrated Peripherals and Hit Enter e Cursor to LPT MODE
63. ting option settings do not match your media Blurred or smudged ink Color output looks rough The Halftoning method selected via the Microsoft Windows Printing System may be Solid Prints only in black be selected which prints all documents in black and white Color output is not what you expect The printing option settings do not match your document Gray Scale Printing may Make sure you select a Media type appropriate for your media If black ink is blurred on back print film or other kinds of paper when you select a high resolution such as 720 x 720 dpi select Photographic Quality as Print Quality in the Quality dialog box tab If black ink is still blurred try to increase the brightness of black in the Graphics dialog box or Graphics amp Color tab If you print graphics or scanned images such as photographs selecting Solid haiftoning loses details on the output If you print graphics selecting Patterned 1s recommended If you print scanned images select Smooth halftoning When you select 720 x 720 dpi use Smooth halftoning for optimum print quality Make sure Gray Scale Printing is not selected If it is not selected see your application s printing option settings If there is acolor printing option make sure it 1s enabled The following printing option settings take effect on output Media type Be sure to select the media type that corresponds to your media Resolution Select
64. tions It includes Selecting paper Setting the paper thickness lever Setting the paper selection lever and the paper support Summary of printer settings for various print media Automatically feeding paper Manually feeding paper Printing on envelopes Using Canon s specialty papers To ensure the best performance of your printer you ll want to select the best paper and load it correctly You can stack paper in the sheet feeder to load it automatically or you can manually feed one sheet at a time The path that the paper travels through the printer is the same for automatic and manual feeding 3 1 Paper Handling Chapter 3 Selecting Paper Types One of the most important things you can do to assure the best possible print quality from your Bubble Jet printer is to select the correct paper Your printer produces letter quality output on most plain bond papers including cotton bond and photocopying papers it does not require special ink jet papers However the print quality varies with different paper types Be sure to test a type of paper before you purchase a large quantity fo ocr pee i aad IHTT Pa Eons SS 7 i Plain Paper The printer supports paper sizes of letter legal and A4 in portrait orientation You can use regular copier paper cotton bond papers and typical letterhead Always use paper without curls folds staples or damaged edges Bubble Jet Paper water resistant The Canon Bubble
65. u need not pull it forward to load paper You set the paper selection lever to the front position only when loading envelopes or when manually feeding paper If it is set to the front position when you are automatically feeding stacks of normal paper the printer may feed multiple sheets or jam When the paper selection lever is in the back position a lever inside the printer prevents the paper from advancing into the printer When you move the paper selection lever to the front position the lever inside the printer moves so that the single sheet being manually fed can advance into the printer 3 7 Paper Handling Chapter 3 Printer Settings for Various Print Media The following table summarizes the printer settings for the various types of print media Paper type Plain paper Bubble Jet Paper LC 301 Coated Paper LC 101 High Resolution Paper HR 101 Transparency CF 102 Back Print Film BF 102 High Gloss Film HG 101 Fabric Sheet FS 101 T Shirt Transfers TR 101 Greeting Cards GC 101 Brochure Paper BP 101 Other heavier weight print media Envelopes Stacked Single Paper thickness lever Down Down Down Down Down Up Down p Up Up Up 3 8 Paper Handling Paper selection lever Back Back Back Back Back Back Front Back Front Front Front Front Front Front Paper support Up Up Up Up Up Up Down Up
66. ve a hardware problem o Call the Customer Care Center 5 1 Troubleshooting Chapter 5 Identifying Your Printer Problem Before contacting Canon identify your printer problems and make sure you have the following information e Product name BJC 620 e Serial number e Place of purchase e Nature of problem e Steps you have taken to solve the problem and the results The serial number is located on the label on the back of the printer Canon KXXXXX 120V A 60Hz OSA NO eXRRXNRE ee ey CANON ING IDAT NUREZA haaa Attempting to repair the printer yourself may void the limited warranty as to that Now repair See the limited warranty information at the back of this manual for details 5 2 Troubleshooting Chapter 5 General Problems The most basic problems you may encounter are the printer does not print and your print quality is not satisfactory e If the printer does not print o Check all your cable connections o Check your Microsoft Windows Printing System setup o Check your computer configuration e If your print quality is not satisfactory o Clean the print head unit o Clean the print head unit five times o Replace the ink tanks Initialization Error The first time you turn on the printer it performs an initialization process and flushes the print head unit to make sure the nozzles are clear This takes approximately three minutes It is done only once the first time you turn on the printer As the prin

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