User Manual
Contents
1. Do I have a Dexcom account In the Dexcom Share2 app press the Forgot Username link on the login screen Provide your e mail address If you have a Dexcom Store or Dexcom Share account you will receive an e mail that contains your username at the provided e mail Troubleshooting Warranty and Customer Support 79 Receiver Troubleshooting Why doesn t my receiver s trend screen show a Bluetooth icon The receiver with Share is unable to communicate with the Dexcom Share2 app on the Sharer s iPhone or iPod touch Make sure Share is On in the receiver Settings Make sure the receiver with Share and the Sharer s iPhone or iPod are within 15 ft of each other On the Sharer s iPhone or iPod touch open the Dexcom Share2 app Make sure the receiver with Share is paired to the Sharer s iPhone or iPod touch by following the directions in Chapter Two Pairing Receiver tried to re pair my iPhone or iPod touch with the receiver Why can t my Dexcom Share2 app find my receiver Make sure your receiver with Share is powered on and 80 Troubleshooting Warranty and Customer Support Share is turned On in the Settings Make sure the Bluetooth icon on the trend screen is blinking If it is not blinking go to Share settings on the receiver and select Forget Device On your iPhone or iPod touch make sure Bluetooth is on On your iPhone or iPod touch delete any DEXCOMRX dev2. Setting up the Dexcom Share2 App 41 PAGE INTENTIONALLY LEFT BLANK 42 Setting up the Dexcom Share2 App CHAPTER THREE Using the Dexcom Share2 App Using the Dexcom Share2 App 43 Dexcom Share Status The Sharer can refer to the status tab to check the status of Dexcom Share The status screen consists of a status bar GlucoMonster character and Status tab All indicate whether the system is functioning correctly or not You should check the Status tab after turning on Share on your receiver to make sure that the system is functioning properly 44 Using the Dexcom Share2 App Dexcom Share GlucoMonster s og Status bar a 5 ae Status tab Using the Dexcom Share2 App 45 Status Tab The following table explains the two possible states of the Status tab Status Tab Description The status tab is green and displays a Check mark icon when Dexcom Share is sending glucose information The status tab is red and displays an X icon when Dexcom Share is not working The Sharer should refer to the status bar when the system is not working When a device or connection is not working Dexcom Share will not work The Sharer will not be able to send their glucose levels to their Follower 46 Using the Dexcom Share2 App Troubleshooting Status Issues The status bar is a useful tool for troubleshooting It can help identify where a problem is occurring when Dexcom Share is not working The fol
3. s and Follower s iPhone or iPod touch have charged batteries or are connected to electrical outlets If the iPhone or iPod touch shuts down due to low battery the patient will be unable to share data and the Follower might miss helping the patient in the event of low or high blood glucose values If the patient s iPhone or iPod touch is powered off or restarted make sure the Dexcom Share2 app is reopened after the iPhone or iPod touch is turned back on in order to resume sharing If the Dexcom Share2 app is not reopened the patient will be unable to share data and the Follower might miss helping the patient in the event of low or high blood glucose values Do not turn off system sounds in the Follower s iPhone 30 Learning About Dexcom Share or iPod touch at any time that he or she wants Follow notifications to be heard The iPhone or iPod touch settings override the Dexcom Follow app and all notifications will be silent even if the Follower has selected a Dexcom Follow app notification sound If the iPhone or iPod touch is on vibrate the Dexcom Follow app notifications will only vibrate Check the delay settings on the patient s iPhone or iPod touch to make sure they are not too long The Follower will not receive notifications until after the time period in the delay has passed and the Follower might miss helping the patient in the event of low or high blood glucose values if the delay is too long The patient shoul
4. the Follower can e mail a friend about Dexcom Share by pressing the Tell a Friend button 76 Using the Dexcom Follow App CHAPTER FIVE Troubleshooting Warranty and Customer Support Troubleshooting Warranty and Customer Support 77 Dexcom Share2 App Troubleshooting Troubleshooting GlucoMonster Status See the Troubleshooting Status Issues section in Chapter Three Forgot Username Follow these steps if you forgot your username Step Instruction Step 1 Press the Forgot Username link in the login screen Step 2 Enter the Sharer s e mail address that was used to setup their Dexcom account An e mail containing their username s will be sent to this e mail address Step 3 Once the e mail is received open it on the same iPhone or iPod touch that has the Dexcom Share2 app The e mail will show the username s linked to the e mail address Press on the username to log in 78 Troubleshooting Warranty and Customer Support Forgot Password Follow these steps if you forgot your password Step Instruction Step 1 Press the Forgot Password link in the Login screen Step 2 Enter the Sharer s username and press the Submit button An e mail containing the password will be sent to the e mail address used to set up their Dexcom account Step 3 Once the e mail is received open it on the same iPhone or iPod touch that has the Dexcom Share2 app Press the Reset Password button
5. About Dexcom Share 15 Glossary continued Term Definition Sharing The act of electronically transmitting glucose information from the Sharer s iPhone or iPod touch to the Follower s iPhone or iPod touch Simultaneous The ability to make a phone call and access the voice and data Internet on the same cellular connection at the same time Standard Self monitoring of blood glucose using blood home glucose taken from the finger and a blood glucose meter monitoring Trend arrow The arrow next to the Sharer s glucose reading located on the Sharer s profile on the Dexcom Follow app This is the same trend arrow that is found on the Dexcom G4 PLATINUM Receiver with Share Trend graph Displays the pattern of the Sharer s glucose information 16 Learning About Dexcom Share Glossary continued Definition Wi Fi or wireless A wireless technology that allows electronic Internet devices access to the Internet These networks can include your home Internet system or one found at a public location Symbols Description Description Symbol Dexcom Share 2800 a ie MR Unsafe gt H 5 R E BT FE BEE System Overview Dexcom Share remote monitoring system lets one person the Sharer transfer Dexcom G4 PLATINUM Continuous Learning About Dexcom Share 17 Glucose Monitoring information to another person the Follower Dexcom Share consists of the following components Dexcom G4 PLATINUM System including
6. button located below the Follower s notification settings to temporarily suspend glucose information and notifications from being sent to the Follower Sharing is suspended until the Sharer presses the Start Sharing button For reasons of safety and intended use the Follower will receive a message notifying them that their Sharer s data has been set to Not Sharing The dashboard in the Follower s app will also notify the Follower when the Sharer has decided to stop sharing glucose information Using the Dexcom Share2 App 57 Removing Followers The Sharer can remove a Follower by selecting a Follower and then pressing the Remove Follower button The Follower will no longer receive glucose information or notifications and will be removed from the Follower list Account Tab The Account tab allows the Sharer to edit username and e mail address You can also pair your receiver with Share using Bluetooth Pairing a New iPhone or iPod touch Only one iPhone or iPod touch can be paired to one receiver with Share at a time To pair to a different iPhone or iPod touch such as when the Sharer purchases a new iPhone or iPod touch follow the following directions 58 Using the Dexcom Share2 App Step Instruction Step 1 Select Share in the Settings menu on the receiver with Share Step 2 Turn Share On if it is not already On Step 3 Select Forget Device Step 4 Select OK to forget
7. http www dexcom com share2 compatibility Conditions That Affect Use Once Sharing is established make sure the Share settings 20 Learning About Dexcom Share on the receiver Sharer s iPhone or iPod touch and Follower s iPhone or iPod touch are not altered Make sure the Sharer s iPhone or iPod touch and Follower s iPhone or iPod touch have enough battery power to maintain Sharing Make sure the Sharer s iPhone or iPod touch has a Bluetooth and Internet connection in order to share data Make sure the Follower s iPhone or iPod touch has an Internet connection in order to receive data from their Sharer Dexcom recommends charging both the iPhone or iPod touch and receiver with Share when Sharing Risks Dexcom Share is a feature of the Dexcom G4 PLATINUM Continuous Glucose Monitoring CGM System The main risks involved with using Dexcom Share are based on misunderstanding its purpose Remember that Dexcom Share is a secondary notification system not a real time remote monitoring system With Dexcom Share there are 3 distinct parts of Learning About Dexcom Share 21 glucose monitoring 1 Blood glucose meter use this to make any treatment decisions 2 Dexcom G4 PLATINUM CGM System use the Dexcom G4 PLATINUM CGM System to complement but not replace information obtained from the blood glucose meter It detects glucose trends and tracks glucose patterns 3 Dexcom Share this is an optional add
8. on to the Dexcom G4 PLATINUM CGM System that can share glucose information and notifications with up to five 5 other people Shared glucose information can add another level of awareness Using the wrong glucose information for treatment decisions could lead to low or high glucose Blood glucose values from a blood glucose meter may differ from the information displayed on Dexcom Follow app All treatment decisions should be made using a blood glucose meter not the glucose information displayed on 22 Learning About Dexcom Share the Dexcom Follow app Followers who are concerned by notifications on the Dexcom Follow app should contact the patients and remind them to check their blood glucose with a blood glucose meter before driving a car or making any treatment decisions such as taking insulin or eating fast acting carbohydrates Sharers should not rely on Followers to notify them about low or high glucose Any problems with the receiver iPhone or iPod touch Bluetooth wireless Internet connection mobile data connection Dexcom Share Cloud or not being in the communication range could cause data to not be shared with the Follower In addition if the delay setting is too long the Follower might not be aware of glucose level changes in a reasonable time Therefore Dexcom Share should be used only to give a secondary level of awareness and should not be expected to always communicate and transfer sensor glucose information Learn
9. the Dexcom Follower Follow app The Follower will not receive any of the Sharer s glucose information notifications or trend graph updates The Sharer can remove the Follower from their list by pressing on the Remove button found in the Follower s notification settings Using the Dexcom Share2 App 55 Follower List continued Icon Status Definition Invitation Follower did not accept their Sharer s Follow Expired Invitation e mail within 7 days The Sharer can invite their Follower again by pressing on the icon in the top right corner of the screen Active Follower accepted the Follow Invitation e mail and now can receive the Sharer s glucose information Invited Follower has been sent a Follow Invitation e mail but has not accepted it yet Not Sharing Sharer temporarily stopped sharing with Follower Follower will not receive any of the Sharer s glucose information notifications or trend graph updates Inviting Followers See the Inviting Followers section in Chapter Two Editing Followers The Sharer can edit a current Follower s nickname and 56 Using the Dexcom Share2 App e mail address by pressing on the Follower The Sharer can also decide if the Follower can see the Sharer s trend graph NOTE The Sharer cannot change any Follower notification settings after the Follow Invitation e mail is sent to the Follower Stop Sharing with Followers The Sharer can press the Stop Sharing
10. the Dexcom G4 PLATINUM Receiver with Share the Sharer s iPhone or iPod touch smart device the Dexcom Share2 app the Internet the Follower s iPhone or iPod touch and the Dexcom Follow app When the Sharer s receiver with Share has Share On the receiver transfers glucose information using Bluetooth wireless technology to the Sharer s iPhone or iPod touch The information then is sent to the Dexcom Share Cloud using either wi fi or a cellular data plan Lastly the glucose information is sent from the Dexcom Share Cloud to the Follower s iPhone or iPod touch using wi fi or the Follower s cellular data plan The Sharer must have their iPhone or iPod touch within Bluetooth range of their receiver in order to send data to 18 Learning About Dexcom Share their Follower or the system will not work The following diagram demonstrates how these connections work Bluetooth Internet amp Receiver Sharer s Follower s with Share iPhone or iPhone or iPod touch iPod touch System Components 1 User Manual 2 Sharer s iPhone or 3 Follower s iPhone or iPod touch iPod touch Learning About Dexcom Share 19 System Components continued 4 Dexcom Share2 App 5 Dexcom Follow App 6 Dexcom G4 PLATINUM Receiver with Share ag 7 Dexcom G4 8 Dexcom G4 9 Internet PLATINUM PLATINUM Sensor 10 Bluetooth Transmitter Must be purchased separately A list of compatible devices can be found at
11. to accept the Follow Invitation e mail The Follow Invitation e mail expires after seven days Types of Glucose Notifications A glucose notification is a visual message saying Glucose Using the Dexcom Follow App 65 notification from Sharer s name that appears on the screen of the Follower s iPhone or iPod touch The notification may also include a sound depending on the settings on iPhone or iPod touch The following table describes the different causes of notifications the Follower can choose to receive from their Sharer Notification Definition Cause Low Sharer s sensor glucose reading was at or Notification below the Follower s set glucose reading for the low notification Follower will be sent a notification once the delay setting is met Urgent Low Sharer s sensor glucose reading was at or Notification below the Follower s set glucose reading for the urgent low notification A notification is immediately sent to the Follower There is no delay setting 66 Using the Dexcom Follow App Types of Glucose Notifications continued Notification Definition Cause High Sharer s sensor glucose reading was at or Notification above the Follower s set glucose reading for the high notification Follower will be sent a notification once the delay setting is met Changing Glucose Notifications The Follower can choose when low urgent low and high notifications are sent Initially the Shar
12. 7 Stop Sharing with Followers 58 Removing Followers 58 Account Tab 58 Pairing a New iPhone or iPod touch 59 Replacing Receiver 60 The More Tab 63 CHAPTER FOUR Using the Dexcom Follow App 64 Dexcom Follow App Description 64 Receiving Dexcom Follow nvitation E mail 65 Types of Glucose Notifications 67 Changing Glucose Notifications 69 Types of Status Change Notifications 70 Follow Dashboard 71 Sharer Statuses 73 Sharer Trend Graph 75 Trend Graph Components 75 Finding Out More 4 Table of Contents 77 CHAPTER FIVE 93 CHAPTER SIX Troubleshooting Technical Information Warranty and Customer Support 78 Dexcom Share2 App 94 Technical Information Troubleshooting 80 Receiver Troubleshooting 83 Sharing Checklist 85 Dexcom Follow App Troubleshooting 86 Follower Questions 88 Following Checklist 90 Warranty Information 91 Contact Customer Support Table of Contents 5 101 CHAPTER SEVEN Index 102 Index 6 Table of Contents Glossary Term Definition Airplane Mode A setting on Apple iPhone or iPod touch smart devices where wireless features are disabled in order to comply with airline regulations Application or A software program such as the Dexcom app Share2 app and the Dexcom Follow app designed to run on an iPhone or iPod touch Blood glucose A device used to measure how much glucose is in meter the blood Blood glucose The measurement of glucose in the blood valu
13. DEXCOM SH RE User Manual For use with Dexcom G4 PLATINUM with Share The Dexcom logo Dexcom and Dexcom G4 are registered trademarks of Dexcom Inc Dexcom Follow Dexcom G4 PLATINUM Dexcom Share Follow Dashboard and GlucoMonster are trademarks of Dexcom Inc Apple iPhone and iPod touch are trademarks of Apple Inc registered in the U S and other countries The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc LTE is a trademark of ETSI All other product or company names that may be mentioned in this publication are tradenames trademarks or registered trademarks of their respective owners 2015 Dexcom Inc All rights reserved 7 CHAPTER ONE Learning About Dexcom Share 33 Table of Contents 3 Glossary Symbols System Overview System Components Conditions That Affect Use Risks Benefits Indications for Use Contraindications Important User Information Warnings Precautions Jailbroken iPhones and iPod touches User Agreement 34 CHAPTER TWO Setting up the Dexcom Share2 App ee 36 37 38 40 Dexcom Share App Description Installing the Dexcom Share2 App Creating a Dexcom Account Pairing Receiver Inviting Followers 43 CHAPTER THREE Using the Dexcom Share2 App 44 Dexcom Share Status 46 Status Tab 47 Troubleshooting Status Issues 53 GlucoMonster 54 Follower list 56 Inviting Followers 56 Editing Followers 5
14. INUM Receiver with Share has Share turned On If not the patient will be unable to share data and the 28 Learning About Dexcom Share Follower might miss helping the patient in the event of low or high blood glucose values You cannot use Dexcom Share unless there is a Bluetooth connection between the receiver with Share and the patient s iPhone or iPod touch The Bluetooth range can vary and depends on the distance and obstructions between the receiver and the iPhone or iPod touch If the patient s iPhone or iPod touch does not have a connection or loses the connection the patient will be unable to share data and the Follower might miss helping the patient in the event of low or high blood glucose values Do not use Dexcom Share unless both the patient s and Follower s iPhone or iPod touch have active Internet connections in order to share data If either the patient or the Follower does not have a connection loses their connection turns off the connection Airplane Mode or if either the iPhone or iPod touch is in Do Not Disturb mode the patient will be unable to share data and the Follower might miss helping the patient in the event of low Learning About Dexcom Share 29 or high blood glucose values To check this make sure that the Follower s iPhone or iPod touch can receive text messages Follow notifications and text messages work by a similar process on iPhone or iPod touch Make sure the patient
15. THE SHARE APPS ARE MADE AVAILABLE FOR AUTHORIZED USE ACCORDING TO THE TERMS OF THE END USER LICENSE AGREEMENT AVAILABLE AT WWW DEXCOM COM share2 eula NO OTHER TERMS APPLY AND AS DESCRIBED IN THAT END USER LICENSE AGREEMENT THE SHARE APPS ARE PROVIDED AS IS AND WITHOUT WARRANTIES EXCEPT TO THE EXTENT REQUIRED BY LAW OTHERWISE 90 Troubleshooting Warranty and Customer Support NO MEDICAL ADVICE WARNING DEXCOM SHARE DOES NOT PROVIDE ANY MEDICAL ADVICE AND MAY NOT BE RELIED UPON FOR THAT PURPOSE DO NOT MAKE FUNDAMENTAL CHANGES IN YOUR TREATMENT PROGRAM WITHOUT TALKING TO YOUR HEALTHCARE PROFESSIONALS Contact Customer Support Toll free phone 1 877 339 2664 number available 6am 6pm PST Please contact your healthcare professional during hours the line is unavailable sharetechsupport dexcom com Troubleshooting Warranty and Customer Support 91 PAGE INTENTIONALLY LEFT BLANK 92 Troubleshooting Warranty and Customer Support CHAPTER SIX Technical Information Technical Information 93 Technical Information Recommended Separation Distances Between Portable and Mobile RF Communications Equipment and the Dexcom G4 PLATINUM Receiver with Share The receiver with Share is intended for use in an electromagnetic environment in which radiated RF disturbances are controlled The customer or the user of the receiver with Share can help prevent electromagnetic interference by maintaining a minimum dis
16. ceiver menu and select Settings then select Share Step 6 Turn Share On Step 7 Return to the Dexcom Share2 app and press Start Inviting Followers Step Instruction Step 1 Press the Followers tab to invite a Follower Step 2 Enter the Follower s nickname and e mail address Re Enter the Follower s e mail address to confirm the correct address The Follower will get a Follow Invitation e mail at this e mail address Make sure the Follower can access this e mail account from their iPhone or iPod touch Press the Next button 40 Setting up the Dexcom Share2 App Inviting Followers continued Instruction Choose whether or not you want the Follower to see the trend graph by pressing the on off switch next to Allow Trend Graph View Choose whether or not the Follower will get low urgent low and high glucose notifications on their iPhone or iPod touch Notifications are sent when the glucose level and time delay conditions are met Press the Send Invitation button to send a Follow Invitation e mail to the Follower Once your invitation is sent the Sharer cannot adjust the Follower s recommended settings To add more Followers press the Followers tab on the bottom of the Dexcom Share2 app screen Then press Invite Followers button You may invite a total of five 5 Followers per Dexcom Share account When finished adding Followers press the Done button
17. change the delay select the box with the number in it Type of Status Change Notifications There are three status changes that cause notifications The status change notifications notify the Follower of changes to the Sharer s sharing status 1 Not Sharing Sharer decides to temporarily stop sharing 2 Removed by Sharer Sharer permanently removes Follower from Sharer s follower list 3 No More Data This notification is sent whenever active Using the Dexcom Follow App 69 glucose sharing is interrupted for any reason other than the Sharer turning Share Off on the receiver This notification may include events such as receiver glucose data gaps receiver power down or Sharer connectivity issues including loss of Internet connection The Follower should contact the Sharer for more information about the data interruption Follow Dashboard The Follow Dashboard allows the Follower to view their Sharer s glucose information and trend arrow The Sharer s picture and trend graph are also available if the Sharer enabled sharing of this information 70 Using the Dexcom Follow App Sharer s picture 3 1 52 gt gt mod How long ago the Sharer s glucose Sharer s glucose reading and trend reading and trend arrow arrow were last updated Sharer Statuses There are instances when a Sharer s glucose information will not be available to their Follower The Follow Dashboard will display the status of the Share
18. ction through a wi fi or cellular data network Wireless Technology Requirements for Followers Followers must install the Dexcom Follow app ona compatible iPhone 4 or later model or iPod touch 5th Generation or later model and have a working Internet connection through a wi fi or cellular data network Quality of Service For the Dexcom Share to operate the Dexcom G4 PLATINUM Receiver with Share must have Share turned On in the Settings The Dexcom G4 PLATINUM Receiver with Share communicates with the Sharer iPhone or iPod touch using 96 Technical Information a BLE link BLE technology uses what is called adaptive frequency hopping as the method for co existence with other wireless devices sharing the 2 4 GHz Industrial Scientific and Medical ISM band A valid Internet connection is required for both the Sharer s and Follower s iPhone iPod touch Adherence to the following guidelines will result in a consistent and reliable quality of service QoS e Ensure the Sharer s iPhone or iPod touch has a working Internet connection via wi fi or cellular network e Ensure the Follower s iPhone or iPod touch has a working Internet connection via wi fi or cellular network e Ensure the Sharer s iPhone or iPod touch is within 15 feet of the Dexcom G4 PLATINUM Receiver with Share The risks associated with QoS are mitigated because the Technical Information 97 data is requested from the Dexcom CGM Receiver e
19. d button Using the Dexcom Share2 App 61 PAGE INTENTIONALLY LEFT BLANK 62 Using the Dexcom Share2 App Dexcom Follow App Description What the Dexcom Follow app does 1 Allows the Follower to view the Sharer s glucose information and to receive notifications 2 Allows the Follower to view the Sharer s trend graph if the Sharer grants permission What the Follower app does not do 1 Provide treatment advice 2 Interact with the Dexcom G4 PLATINUM Receiver with Share Receiving Dexcom Follow Invitation E mail The Sharer must first send a Follow Invitation e mail to the Follower from the Sharer s Dexcom Share2 app Once the Follower receives the Follow Invitation e mail please follow these steps on the Follower s iPhone or iPod touch 64 Using the Dexcom Follow App Step Instruction Step 1 Open the Follow Invitation e mail on the Follower s iPhone or iPod touch Step 2 Press the Download App button The online store will automatically open and show the Dexcom Follow app description Step 3 Press the Install App button Step 4 Then go back to the Follow Invitation e mail and press the Start Following button Step 5 Please read the terms and conditions of the license agreement Press the Accept button to continue using the Dexcom Follow app If you decline you will not be able to follow your Sharer Step 6 In the Dexcom Follow app press the Accept button
20. d not choose to Not Share with the Follower at any time when he or she wants the Follower to get notifications During the time the patient chooses to Not Share the Follower will not receive notifications and might miss helping the patient in the event of low or high Learning About Dexcom Share 31 blood glucose values Check the Dexcom Follow app s trend graph if the Follower s iPhone or iPod touch has been off or if there is no data connection e g Internet wi fi or mobile data service 3G 4G LTE is lost connection is turned off in Airplane Mode or iPhone or iPod touch is placed in Do Not Disturb mode When the iPhone or iPod touch is turned back on the Follower will only receive the most recent notification and might miss helping the patient in the event of prior low or high blood glucose values Sharers and Followers should check whether their cellular service carriers support voice and data at the same time simultaneous voice and data If their carriers do not support simultaneous voice and data the Dexcom Share2 app may not be able to share glucose readings and the Dexcom Follow app may not be able to receive notifications or glucose readings during phone calls Dexcom Share will resume sharing after the phone call 32 Learning About Dexcom Share has ended and the Follower will receive any waiting notifications after the phone call has ended Jailbroken iPhones and iPod touches Dexcom requires patie
21. e Bluetooth Bluetooth wireless technology allows devices to wirelessly communicate with each other Default A manufacturer s preset option for a device setting Delay Amount of set time that passes before a notification is sent to a Follower 8 Learning About Dexcom Share Glossary continued Dexcom Share Cloud Dexcom Follow app Dexcom G4 PLATINUM Receiver Dexcom G4 PLATINUM Sensor Definition A secure online storage server where Dexcom Share System information is stored and then shared with Followers Receives the Sharer s glucose information and notifications data from the Dexcom Share Cloud The Dexcom G4 PLATINUM System component that collects glucose information from the sensor and transmitter It is also referred to as the receiver In this user manual this is a general term for both the Dexcom G4 PLATINUM Receiver with Share and the Dexcom G4 PLATINUM Pediatric Receiver with Share The Dexcom G4 PLATINUM System component that includes an applicator and sensor wire Learning About Dexcom Share 9 Glossary continued Definition Dexcom G4 Continuous glucose monitoring system made PLATINUM of a sensor transmitter and receiver In this System user manual this is a general term for both the Dexcom G4 PLATINUM System and the Dexcom G4 PLATINUM Pediatric System Dexcom G4 The Dexcom G4 PLATINUM System component PLATINUM that wirelessly sends glucose information to Transmitter
22. e self monitoring practices advised by a physician Dexcom Share does not work alone Dexcom Share does not replace the Dexcom G4 PLATINUM System and requires Share to be turned On on the Dexcom G4 PLATINUM Receiver with Share to communicate glucose information to the Follower Dexcom Share is not compatible with any previous Dexcom CGM System or any other CGM device You cannot use Dexcom Share to make treatment decisions such as how much insulin to take Dexcom Share does not replace a blood glucose meter Always use the values from a blood glucose meter for treatment decisions Blood glucose values may differ from the sensor Learning About Dexcom Share 27 glucose information Using the sensor glucose information for treatment decisions could lead to low or high blood glucose values Precautions Do not use Dexcom Share as the main source of CGM glucose trend information Use the Dexcom G4 PLATINUM Receiver as the main device to track sensor glucose information notifications and alarms At times the patient will be unable to share data using Dexcom Share and the Follower might miss helping the patient in the event of low or high blood glucose values Do not rely solely on the Follower to alert the patient of low or high glucose events or other important information At times the Follower may not receive data and the patient will not be notified of this fact When using Dexcom Share make sure the Dexcom G4 PLAT
23. efinition 9 Sensor glucose reading definition 15 Share2 app see Dexcom Share2 app Sharer definition 15 Trend graph 73 Sharer s iPhone or iPod touch Definition 19 108 Index Requirements Checklist 83 Sharing definition 16 Standard home glucose monitoring definition 16 Status 36 Change Notification 69 GlucoMonster 53 Sharer 71 Tabs 46 Troubleshooting 47 Symbols 17 System see Dexcom Share T Tab Account 58 Followers 54 More 60 Status 46 Transmitter definition 10 Trend arrow definition 16 Index 109 Trend graph Definition Sharer Troubleshooting Dexcom Share2 app troubleshooting Dexcom Follow app troubleshooting Receiver troubleshooting Status U User Agreement Username Dexcom Share Account creating Dexcom Share Account forgot WwW Warnings Warranty Information Wi Fi or wireless Internet definition 33 37 78 27 17 110 Index NOTES Index 111 NOTES 112 Index Dexcom Inc 6340 Sequence Drive San Diego CA 92121 USA 1 858 200 0200 1 877 339 2664 www dexcom com LBLO12634 Rev 02 MT22765 TTT
24. er It is recommended they are kept as close together as possible e The receiver is paired Troubleshooting Status Issues continued Status Bar Status Description This status bar means there is an issue with e The Bluetooth connection between the Sharer s receiver and iPhone or iPod touch Troubleshooting The Sharer should make sure e Bluetooth is turned On on the iPhone or iPod touch 50 Using the Dexcom Share2 App Troubleshooting Status Issues continued Status Bar Status Troubleshooting Description This status bar The Sharer should means there is an make sure issue with e Their wi fi or e The Sharer s cellular connection Internet is ON connection e They are in an area that has cellular reception e They are not on a voice call e They can access the web via a browser Using the Dexcom Share2 App 51 Troubleshooting Status Issues continued Status Bar Status Troubleshooting Description This status bar There is a problem in means there is Internet transmission either an issue with and Share is not e The Dexcom working Share Cloud e The Sharer should OR check later or e The Sharer s follow up with Internet their Internet connection connectivity provider 52 Using the Dexcom Share2 App Troubleshooting Status Issues continued Status Bar Status Description This status bar means there is an issue with e The Sharer s iPhone or iPod touch Gluc
25. er sends recommended notification settings with the Follow Invitation e mail The notifications of the Sharer s glucose information are initially based on these settings However the Follower may change these notification settings 1 Glucose level Glucose reading that initiates a notification to the Follower s iPod or iPod touch Using the Dexcom Follow App 67 2 Delay Time delay between when a glucose reading condition is met and when the Follower s iPhone or iPod touch is sent a notification if the glucose reading condition continues to be met 3 Sounds The sounds the Follower s iPhone or iPod touch makes when receiving notifications 4 Repeat Repeats the notifications after a chosen period of time if the glucose reading conditions have not improved This option is not available for urgent low notifications which automatically repeat every 30 minutes The Follower can edit the Follower s notification settings by following these steps Step Instruction Step 1 Press on the Sharer s profile in the Follow Dashboard Next press on the settings icon in the top right corner Step 2 Slide the on off switch to activate the notification 68 Using the Dexcom Follow App Changing Glucose Notifications continued Step Instruction Step 3 To change the glucose reading that triggers a notification select the box with the number in it Step 4 Choose whether or not a notification has a delay To
26. gs on the receiver and select Forget Device 82 Troubleshooting Warranty and Customer Support Then open the Dexcom Share2 app log in using your account you already created and follow the instructions to pair to your new receiver The Dexcom Share2 app on your new iPhone or iPod touch will recover your Follower information from the iPhone or iPod touch you are replacing Sharing Checklist Follow these requirements to share 1 Make sure your iPhone or iPod touch is compatible with the Dexcom Share2 app To see a list of supported iPhone and iPod touch models and Apple Operating System iOS versions go to the following link http www dexcom com share2 compatibility 2 The Dexcom Share2 app is open or running in the background 3 Sharer s iPhone or iPod touch has an active Internet connection either wi fi 3G 4G or LTE The Sharer can check to see if the Internet connection is working by Troubleshooting Warranty and Customer Support 83 trying to open a web page on the Sharer s iPhone or iPod touch 4 Sharer s iPhone or iPod touch has Airplane Mode turned off 5 Sharer s iPhone or iPod touch sound is on in order to hear notifications 6 Sharer s iPhone or iPod touch is sufficiently charged or charging 7 Sharer s iPhone or iPod touch is within 15 feet of the receiver 8 Sharer s iPhone or iPod touch has 35MB of available memory 9 Refer to the iPhone or iPod touch user manual for f
27. he Follower s display Choosing a photo iS optional Step 4 Enter the Sharer s name and e mail address This e mail address is used to invite Followers Step 5 Enter a username and password E mail addresses cannot be used as usernames Step 6 Re enter your password for confirmation Pairing Receiver Pairing connects your receiver with Share to your iPhone or iPod touch using Bluetooth Once your receiver is paired to your iPhone or iPod touch it can send glucose information and notifications whenever Share is turned On You 38 Setting up the Dexcom Share2 App can pair the receiver at any time by pressing on the Pair Receiver button located in the account tab NOTE Only one iPhone or iPod touch may be paired to a receiver at a time If you need to pair a different iPhone or iPod touch at a later time for example if you lose your iPhone or iPod touch please see Pairing a New iPhone or iPod touch in Chapter Three Step Instruction Step 1 Open the Dexcom Share2 app on your iPhone or iPod touch Step 2 Go to the Account tab and press on the Pair Receiver button Step 3 Enter the receiver serial number found on the label on the back of the receiver The serial number is two letters followed by eight digits Press Continue Step 4 Turn on your receiver Setting up the Dexcom Share2 App 39 Pairing Receiver continued Step Instruction Step 5 Go to the re
28. he notification may also include a sound depending on the iPhone s or iPod touch s settings Learning About Dexcom Share 13 Glossary continued Term Definition Obstruction An object that prevents the wireless communication between devices such as wall thickness or radio waves Online store Internet store for downloading applications to an iPhone or iPod touch Pairing Act of wirelessly connecting the iPhone or iPod touch to the Dexcom G4 PLATINUM Receiver with Share using Bluetooth Profile Located in Follow Dashboard and displays the Sharer s glucose information trend arrow and profile picture Range Maximum distance two devices can communicate wirelessly without obstruction 14 Learning About Dexcom Share Glossary continued Definition Real time Data the Sharer receives on the Dexcom G4 continuous PLATINUM Receiver with Share Although your glucose Dexcom Follow app might be similar to what monitoring you see on the receiver it cannot be considered real time because there are many layers of communication between the receiver and the Dexcom Follow app Repeat Amount of time the Follower chooses before they wish to receive a repeated notification Sensor glucose A glucose measurement taken by the Dexcom G4 reading PLATINUM System Sharer The patient The person who uses the Dexcom G4 PLATINUM System Sharer s iPhone Runs the Dexcom Share2 app or iPod touch smart device Learning
29. iPhone or iPod touch is compatible with the Dexcom Follow app To see a list of supported iPhone and iPod touch models and Apple Operating System iOS versions go to the following link http www dexcom com share2 compatibility 2 Follower s iPhone or iPod touch has Airplane Mode turned off 88 Troubleshooting Warranty and Customer Support Follower s iPhone or iPod touch is not in Do Not Disturb Follower s iPhone or iPod touch sound is on if you would like to hear notifications Follower s iPhone or iPod touch is sufficiently charged or charging Follower s iPhone or iPod touch has 35MB of available memory Refer to the iPhone or iPod touch user manual for further instruction Make sure you do not disable your Dexcom Follow app notifications in the iPhone or iPod touch notifications center Tips 1 Read the Dexcom G4 PLATINUM System User s Guide before using Dexcom Share 2 Always confirm information with a blood glucose meter before you make treatment decisions Troubleshooting Warranty and Customer Support 89 NOTE The Dexcom Share Frequently Asked Questions FAQs are updated regularly Please see the following link for the latest FAQs http www dexcom com share2 faq Warranty Information DEXCOM SHARE2 APP AND DEXCOM FOLLOW APP AS PART OF DEXCOM SHARE DEXCOM MAKES AVAILABLE TWO DEXCOM SHARE APPS THE DEXCOM SHARE2 APP AND THE DEXCOM FOLLOW APP THE SHARE APPS
30. ices in your Bluetooth devices list Make sure you correctly entered your receiver serial number see Installing the Dexcom Share2 App Why is my receiver s Bluetooth icon blinking Your receiver is trying to pair with your iPhone or iPod touch It will continue trying until it times out or until you successfully pair the receiver I was sharing data but I lost my Bluetooth connection How can I reconnect Your Bluetooth connection may be lost due to a disturbance in communication between your receiver and your iPhone or iPod touch Try to reconnect by Troubleshooting Warranty and Customer Support 81 opening the Dexcom Share2 app and checking the Status screen If the status is not yet green ensure the phone and receiver are in range tap the GlucoMonster and follow any help instructions on the app then wait up to 5 minutes for the GlucoMonster status to turn green If you are unable to reconnect call Customer Support at 1 877 339 2664 Monday Friday 6am 6pm PST If am replacing the receiver do have to set up my Followers again You do not have to set up your Followers again if you replace your receiver You do have to pair the new receiver with your iPhone or iPod touch Select Pair Receiver in the Account tab If am replacing my iPhone or iPod touch what do do You will need to install the Dexcom Share2 app on your iPhone or iPod touch and follow the setup wizard Go to Share settin
31. information Display the Dexcom G4 PLATINUM Receiver with Share s trend graph Provide glucose notifications to the Sharer 4 Let the Sharer know when the Follower is not receiving glucose Information Tips 1 Read the Dexcom G4 PLATINUM System User s Guide before using Dexcom Share 2 Always confirm information with a blood glucose meter before making treatment decisions 3 Check the status screen after turning Share On on the receiver with Share to make sure the system is functioning properly Installing the Dexcom Share2 App Instruction Download the Dexcom Share2 app from the online store See your iPhone or iPod touch user manual for instructions 36 Setting up the Dexcom Share2 App Installing the Dexcom Share2 App continued Step Instruction Step 2 Launch the Dexcom Share2 app to begin Creating a Dexcom Share Account Instruction Please read the terms and conditions of the license agreement Press the Accept button to continue using the Dexcom Share2 app If you decline you will not be able to share Either press the Login button if the Sharer already has a Dexcom account or press Sign Up to set up a new account Setting up the Dexcom Share2 App 37 Creating a Dexcom Share Account continued Step Instruction Step 3 Press the Tap to Edit button to choose an existing photo from the Sharer s iPhone or iPod touch The photo will be visible on t
32. ing About Dexcom Share 23 Benefits Patients usually respond when their continuous glucose monitoring CGM systems alert them However experts advise that an additional CGM alert to another person may be helpful in increasing the detection of low glucose or high glucose especially at night Dexcom Share enables this additional awareness even when the Sharer and Follower are not in the same place Dexcom Share may provide improved quality of life and greater peace of mind to patients their caregivers and their support team by allowing the Dexcom G4 PLATINUM System alerts alarms and trend graphs to be checked remotely Indications For Use The purpose of Dexcom Share Direct Secondary Displays is to notify another person the Follower of the patient s Dexcom G4 PLATINUM Continuous Glucose Monitoring System sensor glucose information The Secondary 24 Learning About Dexcom Share Displays is intended for providing secondary notification of a continuous glucose monitoring system and does not replace real time continuous glucose monitoring G4 PLATINUM System or standard home blood glucose monitoring The Dexcom Share Direct Secondary Displays is not intended to modify or analyze data received from the continuous glucose monitor system Nor is it intended to instruct or to transmit information to the continuous glucose monitor system The Dexcom Share Direct Secondary Displays is not intended to serve as a replacement for a p
33. lowing table provides troubleshooting tips for the following status bar displays The status bar can indicate a component that is causing Dexcom Share to not work NOTE Whether or not Dexcom Share is working and the Followers are receiving glucose notifications you must always refer to your receiver for your glucose readings and alerts Status Bar Status Troubleshooting Description This status Not applicable bar means all connections are working Using the Dexcom Share2 App 47 Troubleshooting Status Issues continued Status Bar Status Description This status bar means there is an issue with e The Sharer s CGM data e The receiver with Share Troubleshooting The Sharer should make sure e There is a glucose reading on the receiver e Transmitter is in range of the receiver The Sharer should allow up to 10 minutes for their status tab to turn green If the Sharer continues to see this status the Sharer should select Shutdown on the receiver and then turn it back on 48 Using the Dexcom Share2 App Troubleshooting Status Issues continued Status Bar Status Description This status bar means there is an issue with e The receiver with Share Using the Dexcom Share2 App 49 Troubleshooting The Sharer should make sure e Receiver is on e Share is turned On in the receiver Settings e The receiver and iPhone or iPod touch are within 15 ft of each oth
34. n the Follow Dashboard The Follower can only view the Sharer s trend graph if granted access to it by the Sharer The following diagram and table explain the trend graph and its components Using the Dexcom Follow App 73 Time since last glucose reading Time duration setting of 3 6 2 111 gt Notification 12 or 24 hours N mon setting 6HR 12HR 24HR Trend graph Glucose Sex target range between thresholds 74 Using the Dexcom Follow App Trend Graph Components Trend Graph Description Component Time Duration Allows the Follower to choose the time duration Setting of the Sharer s trend graph The Follower can change the time duration by pressing on the SHR 6HR 12HR or 24HR buttons Trend Graph Displays the pattern of the Sharer s glucose information Notification Allows the Follower to access their Sharer s Settings notification settings Glucose Target Displays the low and high notification glucose Range between levels the Follower set for their Sharer thresholds Finding Out More The Follower can find out more about Dexcom Share and the Dexcom Follow app by pressing the information icon L on the top left corner of the Follow Dashboard screen Using the Dexcom Follow App 75 The Follower can access the Safety Statement Privacy Practices information the Product Tour Instructions for Use Customer Support and Frequently Asked Questions FAQs Also
35. nts and Followers to not use Dexcom Share apps on a jailbroken iPhone or iPod touch A jailbroken iPhone or iPod touch does not offer a reliable means to use Dexcom Share Jailbroken iPhones and iPod touches present an unacceptable level of security and inaccuracy risk to the user and are not authorized to use Dexcom Share User Agreement Your use of the Dexcom Share System is subject to the terms of the most current Dexcom Share End User License Agreement posted at www dexcom com share2 and the Dexcom Share Privacy Policy posted at www dexcom com share2 as those documents are updated from time to time according to their terms Learning About Dexcom Share 33 CHAPTER TWO Setting up the Dexcom Share2 App 34 Setting up the Dexcom Share2 App Dexcom Share2 App Description What the Dexcom Share2 app does 1 2 Connects the Sharer s iPhone or iPod touch with their receiver with Share via Bluetooth Connects the Sharer s iPhone or iPod touch with their Follower s iPhone or iPod touch via either a wi fi or mobile data connection connect to wi fi through a secured network to maintain data security Invites Followers and sends Followers setting recommendations Displays the status of the Sharer s receiver Sharer s iPhone or iPod touch and the Dexcom Share Cloud What the Dexcom Share2 app does not do 1 2 3 Setting up the Dexcom Share2 App 35 Display Dexcom G4 PLATINUM Sensor
36. oMonster Troubleshooting The Sharer should make sure e Airplane Mode is Off on the iPhone or iPod touch e Bluetooth is turned On on the iPhone or iPod touch e The iPhone or iPod touch has an Internet connection The GlucoMonster is a cartoon character that displays the status of Dexcom Share The status of the system Using the Dexcom Share2 App 53 is reflected by the GlucoMonster s mood The next table explains the GlucoMonster s two moods GlucoMonster Description The GlucoMonster will smile and hold up a sign with a Check mark on it if Dexcom Share is working The GlucoMonster will frown and hold up a sign with an X on it if Dexcom Share is not working The Sharer can refer to the status bar to find where the system is not working Press on the GlucoMonster for additional information Follower List The Followers tab allows the Sharer to manage their Followers The Sharer can either invite a new Follower edit the nickname e mail address and Trend Graph visibility of 54 Using the Dexcom Share2 App a current Follower or enable the Not Share data feature with a current Follower The following table explains the different icons and statuses that can be displayed in the Follower Dashboard Icon Status Definition Follower is set to receive notifications from their Sharer w Follower is able to view their Sharer s trend graph Removed by Follower removed the Sharer from
37. ollow app indicating that don t have an Internet connection Because you do not have a wi fi connection and do not 86 Troubleshooting Warranty and Customer Support have cellular connectivity Connect to a wi fi network or move into an area that has cellular data service Why is the Dexcom Follow app indicating that I have push notifications disabled You have disabled the ability for Dexcom Share to send you notifications Go to your Notification Settings on your iPhone or iPod touch select the Dexcom Follow app in the list turn notification center on and set the alert style to either Banners or Alerts Set the sounds to on and set view in lock screen to on Why is the Dexcom Follow app indicating that the Dexcom Share System is down The Dexcom Share Cloud is temporarily down We are working on restoring it and it should be up shortly Continue using your CGM system normally and check back with Dexcom Share later Troubleshooting Warranty and Customer Support 87 My Sharer went low or high and I did not receive a notification Why Ensure your low urgent low or high notifications are turned on Check the delay setting for the notifications If the delay is a value other than O your Sharer must be below or above the threshold for that amount of time before a notification is sent Following Checklist Follow these requirements to ensure a successful Dexcom Follow app setup 1 Make sure your
38. previous iPhone or iPod touch This action will turn Share Off Step 5 Turn Share back On This action readies the receiver with Share for pairing to a new device Step 6 Finish pairing your receiver with your new iPhone or iPod touch by opening up the Dexcom Share2 app on your new device and pressing the Pair Receiver button in the Account tab Replacing Receiver If it becomes necessary to replace your receiver with Share follow these directions after receiving the new receiver with Share Using the Dexcom Share2 App 59 Step Instruction Step 1 Go into the Bluetooth settings on the Sharer s iPhone or iPod touch Select the device named DEXCOMRX Step 3 Press Forget this Device to remove the original receiver from the list of Bluetooth devices Step 4 Reopen the Dexcom Share2 app and in the Account tab press the Pair Receiver button to proceed to the pairing wizard The More Tab The More tab in the lower right corner of the Dexcom Share2 app provides extra information on Dexcom Share and the Dexcom Share2 app such as the Safety Statement Privacy Practices information the System Overview Customer Support and the Instructions for Use The More tab also provides a link to Dexcom Share Frequently Asked Questions FAQs on the Dexcom website The Sharer can also choose to e mail a 60 Using the Dexcom Share2 App friend about Dexcom Share by pressing on the Tell a Frien
39. r Sharer Status Description Removed by Follower was removed from the Sharer s follower Sharer list They will not receive any of the Sharer s glucose information notifications or trend graph updates Using the Dexcom Follow App 71 Sharer Statuses continued Sharer Status Description Active Sharer is using the Dexcom Share System The Follower can receive the Sharer s glucose information notifications and trend graph updates if granted permission by the Sharer Active NO DATA Sharer is using the Dexcom Share System but there is something preventing glucose information notifications and trend graph updates from reaching the Follower This may indicate a problem with the Dexcom Share System which includes your connection to the Internet The message NO DATA will appear in the Sharer s profile Disconnected Sharer turned the Dexcom Share feature off The Follower will not receive glucose information notifications or trend graph updates 72 Using the Dexcom Follow App Sharer Statuses continued Sharer Status Description Not Sharing Sharer temporarily stopped sharing with the Follower The Follower will not receive any of their Sharer s glucose information notifications or trend graph updates Sharer can choose to start sharing again at any time Sharer Trend Graph The Follower can access their Sharer s trend graph and notification settings by pressing on their Sharer s profile o
40. rimary display device for a continuous glucose monitoring system The Dexcom Share Direct Secondary Displays is not intended to receive information directly from the sensor or transmitter of a continuous glucose monitoring system Contraindications Do not bring the Dexcom G4 PLATINUM Receiver with Learning About Dexcom Share 25 Share iPhone or iPod touch into a room containing medical equipment such as Magnetic Resonance ma Imaging MRI Computed Tomography CT or diathermy The Dexcom Share System has not been tested with this equipment Exposure to these types of equipment could heat and damage the receiver iPhone or iPod touch so that they are unable to send or receive glucose information Important User Information Please review the indications contraindications warnings precautions cautions and other important information in the Dexcom G4 PLATINUM System User s Guide Dexcom Share is a feature of the Dexcom G4 PLATINUM System If you do not have the Dexcom G4 PLATINUM System User s Guide you can view it on www dexcom com or call 1 877 339 2664 to request a copy Availability hours Monday Friday 6am 6pm PST Please contact your healthcare professional during hours the line is unavailable 26 Learning About Dexcom Share Warnings Dosing decisions should not be made based on this device The user should follow instructions on the continuous glucose monitoring system This device is not intended to replac
41. ropriate hyperglycemic setting for you Low blood glucose Same as low The default low alert in your receiver is set to 80 mg dL Consult your healthcare professional to determine the appropriate hypoglycemic setting for you An e mail request for a person to download the Dexcom Follow app and receive the Sharer s shared information An Apple smart device Please refer to the list of devices compatible with the Dexcom Share System at http www dexcom com share2 compatibility An Apple smart device Please refer to the list of devices compatible with the Dexcom Share System at http www dexcom com share2 compatibility 12 Learning About Dexcom Share Glossary continued Term Definition Jailbroken The removal of limitations set by the manufacturer on an iPhone or iPod touch Jailbroken iPhones and iPod touches are not permitted to be used in connection with Dexcom Share mg dL Milligrams per deciliter The standard unit of measure for sensor glucose information in the United States Mobile data Cellular networks such as 3G 4G and LTE used connections by an iPhone or iPod touch to access the Internet No More Data Notifies the Follower when the Sharer is unable to notification share glucose information Not Sharing When the Sharer chooses to temporarily not share glucose information with the Follower Notification A visual message that appears on the screen of the Follower s iPhone or iPod touch T
42. s in the error checking process to prevent the system from using corrupted data Data confidentiality is ensured by encrypting all personally identifiable information in transit and when stored Data security has the potential to be compromised when connecting to the Internet through unknown wi fi networks Connect to secure networks if available Always exercise Technical Information 99 caution when using unknown wi fi networks and if unsure turn off wi fi and use a cellular data connection 100 Technical Information Index A Account Creation Talo Airplane Mode definition Application or App Definition Follow see Dexcom Follow app Share2 see Dexcom Share2 app B Benefits Blood Glucose Meter definition Blood Glucose Value definition Bluetooth definition C Conditions That Affect Use Contraindications Customer Support Contact Information 37 58 A 20 29 91 102 Index D Default definition 8 Delay definition 8 Dexcom Follow app Definition 9 Description 64 Troubleshooting 85 Dexcom Share System Definition 10 System Components 19 System Overview 17 Dexcom Share2 app Account Creation 37 Definition 10 Description 35 Troubleshooting 78 Dexcom Share Cloud definition 9 Do Not Disturb definition 11 Index 103 F Follow app see Dexcom Follow app Follow Dashboard 70 Definition 11 Follower Definition 11 Editing 56 Inviting 56 List 54 Questions 86 Removing 58 Stop Sharing wi
43. tance between portable and mobile RF communications equipment transmitters and the receiver with Share as recommended in the Dexcom G4 PLATINUM System User s Guide according to the maximum output power of the communications equipment Portable and mobile RF equipment include baby monitors Bluetooth wireless headsets wireless routers microwave ovens laptops with internal wi fi adapters GSM cell phones RFID scanners and hand held security metal detector often used by security screeners 94 Technical Information Radio Frequency RF Communication Specifications e Receiver with Share to iPhone or iPod touch Wireless Link O O O O O O Protocol Bluetooth Low Energy BLE or Bluetooth v4 0 Operating Distance up to 15 feet 4 5 meters Output Power OdBm Frequency 2 4 GHz Industrial Scientific and Medical ISM band Modulation Gaussian frequency shift keying Sharer iPhone or iPod touch to Dexcom Share Cloud RF Operating Frequencies wi fi 802 1 1n or cellular Internet connection Dexcom Share Cloud to Dexcom Follower iPhone or iPod touch O Technical Information 95 RF Operating Frequencies wi fi 802 11n or cellular Internet connection Wireless Technology Requirements for Sharers Sharer must install the Dexcom Share2 app ona compatible iPhone 4S or later model or iPod touch 5th Generation or later model which contains a BLE Bluetooth 4 0 Radio and have a working Internet conne
44. th 57 Follower s iPhone or iPod touch Definition 11 Requirements Checklist 88 G Glossary 8 GlucoMonster 45 53 Definition 11 104 Index Glucose Notifications Changing 67 Types 65 H Hyperglycemia definition 12 Hypoglycemia definition 12 I Important User Information 26 Indications for Use 24 Information Icon 75 Invite Invitation Definition 12 Inviting Followers 40 56 Receiving Follow Invitation E mails 64 iPhone Definition 12 Requirements 83 88 iPod touch Definition 12 Index 105 Requirements 83 88 J Jailbroken Definition 13 iPhones and iPod touches 83 M mg dL definition 13 Mobile Data Connections definition 13 More tab 60 N No More Data Notification Definition 13 Status Change Notification type 69 Not Sharing Definition 13 Follower Dashboard status 55 Notification Definition 13 Changing Glucose 67 106 Index Glucose 65 Status Change 69 O Obstruction definition 14 Online store definition 14 P Pairing Definition 14 Receiver 38 New iPhone or iPod touch 58 Replacing Receiver 59 Wizard 60 82 Password Dexcom Share account creating 37 Dexcom Share account forgot 79 Precautions 28 Profile definition 14 R Range definition 14 Index 107 Real time continuous glucose monitoring definition 15 Receiver Definition 9 Pairing 14 38 58 Replacing 59 Troubleshooting 80 Repeat definition 15 Requirements Sharing Checklist 83 Following Checklist 88 Risks 21 S Sensor d
45. the receiver Dexcom Share2 Receives glucose information from the Dexcom app G4 PLATINUM Receiver with Share Sends glucose information to the Dexcom Share Cloud using an Internet connection Dexcom Share Secondary notification system using the following System components the Dexcom G4 PLATINUM System Bluetooth wireless technology the Sharer s iPhone or iPod touch the Dexcom Share2 app the Internet the Follower s iPhone or iPod touch and the Dexcom Follow app 10 Learning About Dexcom Share Glossary continued Term Definition Do Not Disturb A setting on iPhone or iPod touch where all incoming calls alerts and notifications are silenced Do Not Disturb can be set to specific times and can be set to allow exceptions people who can disturb you Follower A person that receives the Sharer s shared information Follow On the Dexcom Follow app the Follow Dashboard Dashboard shows the glucose information of up to five 5 Sharers Follower s Runs the Dexcom Follow app iPhone or iPod touch smart device GlucoMonster The GlucoMonster character displays the status of Dexcom Share Learning About Dexcom Share 11 Glossary continued Hyperglycemia Hypoglycemia Invite Follow Invitation e mail iPhone iPod touch Definition High blood glucose Same as high The default high alert in your receiver is set to 200 mg dL Consult your healthcare professional to determine the app
46. urther instructions Tips 1 Read the Dexcom G4 PLATINUM System User s Guide before using Dexcom Share 2 Always confirm information with a blood glucose meter 84 Troubleshooting Warranty and Customer Support before you make treatment decisions 3 Do not disable alerts on your receiver when using Dexcom Share Dexcom Follow App Troubleshooting When the Dexcom Follow app is not working the Dashboard screen will notify the Follower The following table explains the different statuses of the Dexcom Follow app and provides troubleshooting tips for each status Follower System Description Troubleshooting Tip Status Screen Follower s Make sure the Follower s iPhone or iPhone or iPod touch iPod touch has wi fi 3G 4G or LTE does not have Internet connection The an Internet Follower can check to see connection if the Internet connection is working by trying to open a web page on the Follower s iPhone or iPod touch Troubleshooting Warranty and Customer Support 85 Dexcom Follow App Troubleshooting continued Follower System Description Troubleshooting Tip Status Screen Dexcom Share Dexcom Share Cloud is Cloud is not temporarily not working working Follower will not be able to receive notifications from the Sharer The Follower should remind the Sharer to always refer to the Dexcom G4 PLATINUM Receiver with Share first for CGM information Follower Questions Why is the Dexcom F
47. very five minutes In addition as noted in the User Manual the Dexcom Share System is a secondary notification feature and is not intended for the replacement of the real time continuous monitoring function of the Dexcom G4 PLATINUM System Data Security The Dexcom G4 PLATINUM Receiver with Share is designed to accept Bluetooth pairing requests for connection only from authorized users of iPhones or iPod touches that are using the Dexcom Share2 app Data security and confidentiality are ensured by using an encrypted Bluetooth low energy communication link and an authentication pairing process that prevents unauthorized users from connecting to or eavesdropping on the Dexcom G4 PLATINUM Receiver with Share During pairing users are required to enter the serial number of the receiver Be sure to safeguard the serial number of your receiver to 98 Technical Information prevent unauthorized users from pairing to your receiver Cyclic redundancy checks are used in the error checking process to prevent the system from using corrupted data The Dexcom Share Cloud ensures data security through several redundant means It is designed to only accept data from authorized Dexcom applications and allows data to be read only by authorized Followers using the Dexcom Follow app All data are encrypted using secure HTTPS communication channels and the Cloud is authenticated with certificates Data integrity is ensured by using cyclic redundancy check
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