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KX-VC500NA English

1. U 77 Deleting Local Site Information u 78 INPUT esisiini aaaea aaa a A aaa EAEE a semen 79 inputting Letters and Numbers 11 l U u uu u 79 Miscellaneous U U u 84 Changing the Remote Control Batteries 11 u 84 Cleaning th Unit IILI aaa usss sss sasaw ssukkaY SawaaaMa uuu anaiai aissa 85 Additional Information U 86 Troubleshooting eves cvecaesrnacierescscunisndunchdernadwoked sehadansaunaiGoussidedauntsieasMdswnindunaeduiastiiinveanuidasseitnuudl 86 Basic Operation cccecceeccceecceeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeceeeceeeeeeeeeaeeseeeeaaeseaaeaaaeaaaaeaaaanaas 86 PANY fost u s a EE uhu au ana kausa kaa a aguas asispa m sss ua 89 SySIem SetlingSi su u u usay ayaqa aa aaye as akasikia quna yasa ga s aa aaa s Es 90 If These Messages Appear a 91 Miscellaneous iisen Su au s eevee emer eee reer eer E A gs er reer eter recente eee 95 Specifications u uu u 96 System Specifications sericcescneasaeencdencrinsasancscanansininbcuaninedesasasaaudean dca veddaundsacsienesdeaunninuaneated 96 Operating Manual Document Version 2010 10 For Your Safety on s To
2. a 63 Display Unit Information a 65 Setting the Mic PSION ss u L u aa ua qa aa aaa ia ainai ina niaaa ni 65 Making Remote Control Settings a 68 Performing a Network Test a 69 Performing Self DISgIm SIS Lu u u uu u ite eae 69 Performing Remote Maintenance u 70 Making Administrator Menu Settings l u u 71 Logging in to the Administrator Menu L a 71 Making Language Settings u 71 Making Encryption Settings u a 72 Making Software Update Settings U 72 Updating SoftWare sisii ang easeeccesbcetsdatande cesusntdtedenenastnse innana tiie Secieecseteatsy decease 73 Making Screen Standby Settings u 74 Making Administrator Password Settings 75 Performing System Initialization 75 Making Local Site Settings 1 l l U u u u u uu 76 Registering Cel Site asc cle anan uay awa secede a i Eoen 76 Selecting a Local Site us u u m una aa cadet aaa aq aqa G saa sss Qa aa quwsatapa bas S AEA 77 Editing Local Site Information
3. Not Registered EBI Edit GEM Delete pE set ay Use A W to select the local site you want to use Note For the currently selected local site is displayed in Selected Not Registered is displayed for sites that have not been registered Press G Adialog box to confirm the saving of settings is displayed Use gt to select Yes and press Enter The Home screen is displayed Document Version 2010 10 Note When you select a local site the name entered in Local site name is displayed instead of the unit name in the unit information If you turn the power off and then back on the local site is returned to the default site To return to the default site turn off the power and then turn it back on or use the following procedure 1 Repeat steps 1 2 2 Use 4 P to select the currently selected local site 3 Press Y Adialog box to confirm whether you want to return to the default site is displayed 4 Use 4 P to select Yes and press Enter The Home screen is displayed Editing Local Site Information 1 Press Menu The Menu screen is displayed Use A W to select Select local site and press Enter The select local site screen is displayed Use A W to select the local site you want to edit Press B e The local site edit screen is displayed IP Address 192 168 181 101 Subnet
4. Group Site Speed Dial Board meeting 2 London 192 168 181 111 6 New York 192 168 181 112 DE Add New DRH Delete GIB Edit DY Speed Dial order 3 Use A WV to select the contact you want to delete You can use 4 gt to select the displayed tab Page 31 You can use the numeric buttons of the remote control to select the displayed tab Page 31 4 Press R Adialog box to confirm the deletion is displayed 5 Use q gt to select Yes and press Enter The contact list screen is displayed 6 Press Home The Home screen is displayed Registering a Contact from the Call History Registering a Single party Contact You can register a contact to the contact list from the call history 1 Press Menu The Menu screen is displayed 2 Use A W to select Call History and press Enter The outgoing call history screen is displayed 60 Operating Manual Note To refer to the incoming call history press G 3 Use A WV to select the single party entry you want to add as a contact and press B The contact list registration screen is displayed SS Speed Dial F Multi Point EJ 2 sites site IP Address 192 168 181 119 zg abc ERI al PG Save aX Clear 4 Use A W to select the necessary items and input information Page 79 5 Press G e Adialog box to confirm the saving of settings is displayed 6 Use q P to select Yes an
5. The system will automatically restart to reflect changes to system settings Making Network Settings 1 Press Menu The Menu screen is displayed 2 Use A W to select Settings and press Enter The system settings screen is displayed 62 Operating Manual 3 Use A W to select Network Settings and press Enter The network settings screen is displayed 192 168 181 110 255 255 255 0 192 168 181 1 Subnet mask Default Gateway gga ERJ EEH save EYE clear 4 Use A W to select the items you want to set and input the relevant data Ifthe IP address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 5 Press G e Adialog box to confirm the saving of settings is displayed 6 Use q P to select Yes and press Enter The system settings screen is displayed 7 Press Home The Home screen is displayed Making Sound Settings 1 Press Menu The Menu screen is displayed 2 Use A WV to select Settings and press Enter The system settings screen is displayed Document Version 2010 10 3 Use A w to select Sound Settings and press Enter The sound settings screen is displayed Ringback Tone Vol Medium Ring Tone Vol Medium Default Sound Lev lt 16 gt Sound
6. Pressing Y again will display Whisper Mode OFF and noise reduction is disabled k 4 i P oration ooon e GI This Site isper Mode Y Kithisper Mode OFED FullScreen Layout You can set whether to enable noise reduction for a video conference call before starting the call Page 64 After a video conference call is finished the noise reduction setting returns to the value set before starting the call Document Version 2010 10 Operating Manual 47 Adjusting the Volume and Tone Adjusting the Tone You can adjust the tone during a video conference call 1 Press Tone A v The tone control dialog box appears and the current tone setting is displayed Video Out On off Full Sereen Layout PC r Camera a ideo PA Cue Man Tone EQ Control More Highs More Lows Multicast Status Contact MIC Mute Voice Music 2 Press Tone A v to select a tone setting More Highs high pitched sounds are amplified Standard default sound More Lows low pitched sounds are amplified e Voice makes voices easier to hear when there is a high level of ambient noise Music makes sounds with a broad frequency such as music easier to hear 3 After about 3 seconds the tone control dialog box disappears Note You can se
7. Please consult your authorized Panasonic dealer for details To discontinue change please restart the system Press Enter to End oH ERJ HGS save 20 e While the dialog box is displayed video conference calls cannot be received When Remote ID enable is set to OFF Page 68 The system settings screen is displayed Press Home to return to the Home screen Document Version 2010 10 Contacts and Settings 9 Use the following procedure to change the ID of the remote control 1 Press and hold and at the same time 2 Within 2 seconds after you release the buttons press the number 1 to 3 corresponding to the ID that you specified for Remote control ID in step 4 1 1D1 2 1D2 3 1D3 10 Press Enter The dialog box disappears and the remote control ID of the KX VC500 will be saved Note e Ifthe dialog box does not disappear repeat the procedure above several times if necessary If the dialog box still does not disappear turn the power off and then back on to cancel the settings For details contact your dealer 11 Press Home The Home screen is displayed Performing a Network Test You can confirm whether a network connection can be established with a particular IP address Note You cannot perform a network test from the contact list screen or the call history screen You cannot refer to the contact list or the call history while you are entering
8. Turn on the display and select the input that the KX VC500 is connected to The KX VC500 is in screen standby mode Pushing a button on the KX VC500 or the remote control or receiving a video conference call will end standby mode and the display will return Note The network administrator can set the length of time until the KX VC500 enters screen standby mode Page 74 When connecting a device equipped with HDCP High bandwidth Digital Content Protection using an HDMI cable only a blue or blue black screen may be displayed Do not connect a device using HDCP with an HDMI cable The area at the edges of the screen is not displaying properly In Layout 1 during a 3 party video conference call the left and right edges of the image are trimmed Page 40 In Layout 2 during a 4 party video conference call the edges of the image are trimmed and only the center of the image is displayed Page 42 The display is not set to show the full image Set the display to show images at full screen Operation is unresponsive or incorrect Cables or cords may not be connected properly Check that all cables to the KX VC500 are connected properly Page 15 An error has occurred Turn off the KX VC500 and restart it There may be a problem with your communication lines Contact your dealer 86 Operating Manual Document Version 2010 10 Additional Information The remote control is The batteries
9. You can set the length of time here 1 Login to the administrator menu Page 71 The admin menu screen is displayed 2 Press gt The next page is displayed Document Version 2010 10 Contacts and Settings 3 Use A W to select Standby Setting and press Enter The screen standby settings screen is displayed LBJ ERJ EGH save BY clear 4 Enter the length of time 0 99 in minutes until the KX VC500 enters screen standby mode default 10 Note Ifyou set 0 the KX VC500 does not enter screen standby mode However if you press the remote control s Video Out On Off button the KX VC500 enters screen standby mode even if 0 is set 5 Press G A dialog box to confirm the saving of settings is displayed 6 Use q P to select Yes and press Enter The admin menu screen is displayed 7 Press Home The Home screen is displayed Making Administrator Password Settings 1 Login to the administrator menu Page 71 The admin menu screen is displayed 2 Press P The next page is displayed Document Version 2010 10 3 Use A W to select Password Settings and press Enter The password settings screen is displayed New password Retype new password 8 ERJ EGH change Y8 Clear 4 Use AJ w to select the following items and enter a password 4 10 digits Current password Enter the current password default 00000000
10. A CAUTION Power A Installation O Battery When the unit is not used over an extended period of time take the batteries out of the remote control Otherwise the batteries may leak Do not use the leaked batteries When the unit is not used over an extended period of time switch it off and unplug it If an unused unit is left connected to a power source for a long period degraded insulation may cause electric shock current leakage or fire The unit should be used only with the power cord enclosed with the unit The unit should be kept free of dust moisture high temperature more than 40 C 104 F and vibration and should not be exposed to direct sunlight Place this unit on a flat surface Serious damage and or injury may result if the unit falls Allow 10 cm 4 in clearance around the unit for proper ventilation Do not place the unit in an area close to fire Doing so may cause fire Be sure to use the specified type of batteries only Ensure that batteries are installed with correct polarity Incorrectly installed batteries can burst or leak resulting in spillage or injuries 10 Operating Manual Q o This product contains batteries Replace only with the same or equivalent type Improper use or replacement may cause overheating rupture or explosion resulting in injury or fire Dispose of used batteries according to the instructions of your local solid was
11. AF tne 9 party s display mere 2 Pressing Full Screen on the remote control will hide or unhide the other party s information duration and guide displays While displaying your sub video camera s image the other party cannot press Camera Sub to display their own sub video camera s image Ifa computer is connected you can also switch to the computer screen s image by pressing PC Page 49 Only the party that pressed Camera Sub can perform this operation To return to displaying your sub video camera s image press Camera Sub While displaying your sub video camera s image you can switch to displaying the other party s image in Layout 1 by pressing B Page 39 Page 40 Page 42 However the other party cannot perform this operation and the other party cannot confirm if you are viewing your sub video camera s image or the other party s image When viewing the other party s image the screen layout is fixed to Layout 1 To return to displaying your sub video camera s image press B 2 Press Camera Main to return to showing the main video camera s image Note Only the party that pressed Camera Sub can perform this operation Document Version 2010 10 Operating Manual 53 Displaying Other Video Sources On the Home screen you can also display the sub video camera s image on your display by pressing Camera Sub While the sub
12. Boundary Microphones ON default Enables the detection of Boundary Microphones OFF Disables the detection of Boundary Microphones Note When not using Boundary Microphones set this to OFF Still image quality Use 4 gt to select the display resolution to use when you send still images to other parties Document Version 2010 10 Contacts and Settings Full HD default The resolution of still images is Full HD HD The resolution of still images is HD Note If the network has low bandwidth and a high rate of packet loss selecting HD is recommended For details contact your dealer If the field frequency is different between parties in a video conference call the display resolution will be HD even if you have specified Full HD During a 4 party video conference call the display resolution will be HD even if you have specified Full HD Press G e Adialog box to confirm the saving of settings is displayed Use f P to select Yes and press Enter The system settings screen is displayed Press Home The Home screen is displayed Display Unit Information You can view the setting information for the KX VC500 1 Press Menu The Menu screen is displayed Use A W to select Settings and press Enter The system settings screen is displayed Press gt The next page is displayed Document Version
13. Dind MNN h ste EB side by Side GH ste 1 2 Bila waww Mode OFF A C B A Site 1 B Site 2 C This Site 40 Operating Manual Document Version 2010 10 Changing the Screen Layout Note You can press B R or G to switch the screen layout to that button s pre assigned layout The layout displayed by each button depends on the screen layout currently in use ae ee Side by Side Layout 1 Site 1 2 Layout 2 Site 1 2 Layout 3 This Site Layout 4 Example When using Layout 2 B The screen layout will be switched to Layout 3 R The screen layout will be switched to Layout 4 G The screen layout will be switched to Layout 1 e When using a secondary video source Page 49 Page 52 the screen layout cannot be changed Document Version 2010 10 Operating Manual 41 Changing the Screen Layout Changing the Screen Layout during a 4 party Video Conference Call You can choose from 6 different screen layouts when taking part in a 4 party This Site Site 1 Site 2 Site 3 video conference call 1 Press Layout The screen will cycle through the available layouts each time you press Layout Layout 1 The images are displayed as follows Site 1 upper left Site 2 bottom middle Site 3 upper right Layout 2 The images are displayed as follows Site 1 upper left Site 2 lower left Site 3 upper right This Site lower right Layout 3 The image of Site
14. GHI 4 4 4 kel JKLjkI5 jk KL5 5 JKLjki5 jk KL5 JKLLLtikl jklIHJKLL tS LES I MNNOOO mnfi0d666 MNNNOO mn o Gino MNOOCE mno6ceM OOODE sgceMNN O mn o MNN O mnodce6 NOOG6 mn o OO000O 6666 006 609 086 G E6 PQRRRSS parffsssP PQRSpar pqrsPQR PQRSS p pqrssRP ee Ce es P Tors 57 S7 7 dissh QRSSB7 oes ene Brn TUDODVt tuvoovry TUUUOUO tussauay TTUUOU tru 0 vT u v8 vOUVE Vtuuudud TUUUUUU I Vt u v TUUUUUV v8 V8 8 8 ay WXY Zwxy wxyzWXY WWXIJYY wWwxijyyz WXYYYZZ wxyyyz222 9 79 79 9 Zwwxijyyz WWXIYY ZZwxyyyz WXYYYZZ 9 Z9 ZZZ9 ZZ9 0 0 Space 0 Space 0 0 Space 0 Space 0 Space 0 Space e Ol iy St lt gt lt gt lt gt lt gt lt gt lt gt lt gt amp amp _ amp amp amp _ amp S _ amp H I 0 EE O I TAA O ARA C 127 a EAR Aly HIF Iy 11 lU y 1 Document Version 2010 10 Operating Manual 81 Input Table 3 Spanish Letter Mode Extended Character 1 Extended Character 2 U L Number Western Europe Mode Eastern Europe Mode Button ed cena Mode Uppercase Lowercase Uppercase Lowercase Ph at La wing preferred preferred preferred preferred oae oge Mode Mo
15. Siwy TUVtuv8 tuvTUVS 8 Vtuudaua TUUUUOUU Vttu v TUUUGUUV v8 V8 8B WWXIJYY wwxijyyz WXYYYZZ wxyyyzzzz WXYZ WXY f ahaz ve A Ilalla a 9 Zwwxijyyz W XIJY ZZwxyyyz WXYYYZZ 9 Z9 2229 ZZ9 0 0 Space 0 Space 0 0 Space 0 Space 0 Space 0 Space e in ij S x lt gt lt gt lt gt lt gt lt gt lt gt lt gt _ _ amp amp amp amp _ amp A amp _ amp H TAR A C 12150 2 ARA S AR O EAR 0 S oY 4 CI F CI F LE HU 80 Operating Manual Document Version 2010 10 Input Table 2 French Letter Mode Extended Character 1 Extended Character 2 U L Number Western Europe Mode Eastern Europe Mode Button ae aaa a Mode Uppercase Lowercase Uppercase Lowercase g de a j preferred preferred preferred preferred oae oae Mode Mode Mode Mode 1 1 1 1 1 1 1 1 RARE AAAAAAA aad aaaae AAAABCC addabcc Ja wane aadebccA 5 ABCCaad bccAAAA Caaaabc AAAABCC CaegeOe AA BCC 2 aaadabcc AAAZBC 62 62 G2 2 C2 Boer DEEEEEF de fD DEEEEEF dee fD DDEEEEF dde e fD de f3 EEEEEF3 dee f3 EEEEEF3 dde e f3 DEEEEF3 TOE ili G HI T TI gghiiitizi 4chi HIIghiti eee 4 ig hi tiT G HN TTTI GHlighi4 ghi
16. The screen will be switched to Input screen 2 Manual Dial Site 2 Enter destination IP addresses then press Start to make a call y start Start gt A als Home N Back O em 2 oT GHEE Contact est ER 1 poi SSE 3 points DS Clear Document Version 2010 10 Operating Manual 33 Starting a Video Conference G The screen will be switched to Input screen 3 BO e Site 2 Enter destination IP addresses then press Start to make a call Site 3 Sy Start a re 4 Mom Back ne O Enter QU E onat ENN 1 poi B 2 ponts D clear IP addresses will be cleared if you move to another input screen without pressing Start 3 Enter the IP address Ifthe IP address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 Note You can refer to the contact list when entering the IP address by following the procedure below 1 Press B The contact list screen is displayed 2 Use AJ W to select the contact you want to refer to You can use q gt to select the displayed tab Page 31 You can use the numeric buttons of the remote control to select the displayed tab Page 31 3 Press Enter The display returns to the input screen You cannot enter the IP address using the call history 4 Press Start
17. and the speakers at the back the microphone s left right spatial direction may be reversed and the orientation of the image and sound will not match on the other party s side Document Version 2010 10 Operating Manual 23 Preparation Turning the Power On Off Note Make sure that peripheral devices e g display main video camera are turned on 1 Press the Power button on the front of the KX VC500 The Power LED and all of the One Touch Connection button LEDs turn on Then the One Touch Connection button LEDs turn off the Status LED starts flashing blue slowly and the Home screen is displayed Tokyo 192 168 181 110 Max Bandwidth 9 0Mbps Encryption ON BB London M29 New York ISi Paris E Board meeting ISI omy o When the power is turned off the Power LED turns off 24 Operating Manual 1 Document Version 2010 10 Preparation Screen Display Home Screen Idle Screen Displayed when the power is turned on Also displayed when the Home button is pressed on the KX VC500 or on the remote control Tokyo 192 168 181 110 Max Bandwidth 9 0Mbps Encryption ON PI London 823 New York IBH Paris Fam Board meeting SW Not Set 3 6 ae 5 Main Video Camera Image Displays the video from the main video camera Unit Information Displays the KX VC500 s name IP address maximum bandwidth and encryption status Group Site Displays the nam
18. lttakes about 7 seconds to return from screen standby mode The length of time may vary depending on the type of display you are using Document Version 2010 10 Operating Manual 19 Preparation Connecting the KX VC500 This section describes how to connect the main video camera display microphone LAN cable and power cord To grounded AC outlet To each device To a display Notice Use only the included power cord Note Make sure to read the instruction manuals for all devices being connected 1 Connect the main video camera e Connect the main video camera to the Main Camera terminal on the back of the KX VC500 using an HDMI cable 20 Operating Manual 2 Connect the display Connect the display to the HDMI terminal on the back of the KX VC500 using an HDMI cable Note If your display is not compatible with HDMI use a component cable Page 23 Since sound signals are not transmitted when using a component cable connect an amplifier active speaker Page 23 3 Connect a microphone Boundary Microphone optional Connect the Boundary Microphone to the MIC jack on the back of the KX VC500 using the proprietary cable Use only the included cable Push and turn the connector of the proprietary cable until it clicks If the connector does not Click try reconnecting the cable with the top and bottom of the connector reversed General purpose microphone Conne
19. microphone Cards might become unusable 8 Do not bring the device near items that emit electromagnetic waves or that are magnetized high frequency sewing machines electric welders magnets etc Doing so may result in static noise or damage 9 Keep the device at least 10 cm 4 in away from all walls If placed against a wall the device may not be able to ventilate properly which may lead to a system malfunction due to overheating Document Version 2010 10 10 Avoid placing the device in areas with high humidity and exposing it to rain Neither the main unit nor the power plug is water resistant 11 The power outlet should be near the product and easily accessible About the Operating Environment This device includes a feature that automatically adjusts voice transmissions to improve clarity After beginning a video conference call adjustments to the call environment may not complete immediately and as a result voices may cut out or echo In such cases at the beginning of the video conference call be sure to speak in turn with other parties About Moving the Device Do not move this device while cords are still connected Doing so may result in damage to the cords Other e This device is a class A information technology device Using this device in a residential setting can cause radio wave interference In these cases the user may be responsible for taking appropriate measures to prevent the interfer
20. s image and sound quality This allows visual communication with stabilized communication quality even over an internet connection 2 Operating Manual Document Version 2010 10 Introduction Selectable Video Source By connecting your computer or video camera to the KX VC500 you can show your computer s screen or video camera image to video conference call participants Page 49 Page 52 Encrypted Communication Packets sent for video conference calls can be encrypted to prevent packet leaks tampering or eavesdropping Trademarks HDMI is a trademark or registered trademark of HDMI Licensing LLC in the United States and other countries This product is licensed under the AVC Patent Portfolio License This license permits the end user to perform for personal and non commercial use only the following actions Encode video in compliance with the AVC Standard below AVC Video Decode AVC Video that was encoded by a consumer engaged in both personal and non commercial activity Decode AVC Video obtained from a video provider licensed to provide AVC Video Additional information may be obtained from MPEG LA LLC See http www mpegla com All other trademarks identified herein are the property of their respective owners Open Source Software Parts of this product use Open Source Software supplied based on the conditions of the Free Software Foundation s GPLs and or LGPLs and other conditions Relevant condi
21. 1 is displayed full screen Layout 4 The image of Site 2 is displayed full screen Layout 5 The image of Site 3 is displayed full screen Layout 6 Your own image is displayed full screen 42 Operating Manual Document Version 2010 10 Changing the Screen Layout Layout 1 Layout 5 DP Duration 0000m l Iid BNR emote stes RR AS Stes GE posee XU Whisper Mode OFF C Image edges are trimmed and the image is centered Note Layout 2 BRD Whisper Mode Ofr 1 tenden BGE nasa LY J Whisper Mode OFT Layout 4 2 New York Dind remote stes BRB Astes ME pasas EU Whisper Mode OFF B A Site 1 B Site 2 C Site 3 D This site You can press B R or G to switch the screen layout to that button s pre assigned layout The layout displayed by each button depends on the screen layout currently in use Document Version 2010 10 Operating Manual 43 Changing the Screen Layout 44 Remote sites Layout 1 All Sites Layout 2 Site 1 Layout 3 Site 2 Layout 4 Site 3 Layout 5 This Site Layout 6 Example When using Layout 3 B The screen layout will be switched to Layout 1 R The screen layout will be switched to Layout 2 G The screen layout will be switched to Layout 6 1 tonden lt e When using a secondary video source Page 49 Page 52 the
22. 10 Input Switching the Input Mode Each time B or R is pressed the input mode will be switched in the following cycle B letter mode number mode extended character 1 mode extended character 2 mode e R lowercase preferred mode uppercase preferred mode The current input mode is displayed in the guide area Example letter mode and lowercase preferred mode currently selected amp Site 3 4 gt gt Home 7 Back 8 Enter 2 ms mos Deleting an Input Character Press Y to delete an input character The character deleted depends on the position of the cursor Ifthe cursor is to the right of the last character in the line the last character will be deleted Ifthe cursor is within a line of characters the character to the right of the cursor will be deleted Inserting Characters Use 4 gt to move the cursor to the position where you want to insert characters and then begin input The characters will be inserted at the location of the cursor Document Version 2010 10 Operating Manual 83 Miscellaneous Changing the Remote Control Batteries 1 Open the cover 2 Take out the AA batteries 3 Insert new batteries AA dry cell minus side first then close the cover 84 Operating Manual Document Version 2010 10 Miscellaneous Cleaning the Unit When cleaning the unit make sure the power is off and all cables are unplugged Cleaning the unit while the power is on
23. Muting the Microphone Operation with the Remote Control 1 Press MIC Mute Anicon appears in the status display area of the screen Page 25 and the LED light on the Boundary Microphone Page 17 becomes red Make sure the color of the LED changes Pressing MIC Mute again will unmute the microphone Multicast Status Contact MIC Mute gt OO I Muting the Microphone Operation with the Boundary Microphone 1 Press the MIC Mute button Anicon appears in the status display area of the screen Page 25 and the LED light on the Boundary Microphone Page 17 becomes red Make sure the color of the LED changes Pressing the MIC Mute button again will unmute the microphone Note e When multiple Boundary Microphones are connected pressing the MIC Mute button of one Boundary Microphone will mute all Boundary Microphones 46 Operating Manual Document Version 2010 10 Adjusting the Volume and Tone Reducing Microphone Noise You can reduce the amount of ambient noise picked up by the microphone shuffling of papers etc during a video conference call When noise reduction is in effect the volume level of voices may also be reduced 1 Press Y Whisper Mode ON is displayed and noise ku reduction is enabled Video sub Main lt a 4 i Duration 00h00m O es GI This site isper Mode ON
24. New password Enter the new password Retype new password Enter the new password again Note Please change the default login password the first time the KX VC500 is installed Be sure to keep the password safe 5 Press G Adialog box to confirm the changing of settings is displayed 6 Use q gt to select Yes and press Enter The admin menu screen is displayed 7 Press Home The Home screen is displayed Performing System Initialization 1 Login to the administrator menu Page 71 The admin menu screen is displayed 2 Press gt The next page is displayed Operating Manual 75 Contacts and Settings 3 Use A W to select System Initialize and press Enter A dialog box to confirm the start of system initialization is displayed Tokyo 192 168 181 110 Max Bandwidth 9 0Mbps Encryption ON Initialize all settings and contact list BBB Prev ERT EGT aa 4 Use 4 P to select Yes and press Enter The system will automatically restart to complete the system initialization Note After initialization all system settings previously made and information stored in the contact list and call history are cleared 76 Operating Manual Making Local Site Settings You can register up to 5 temporary local sites One KX VC500 can be used in multiple meeting rooms without the need to change certain basic network settings Registering a
25. Pre sets Standard B EBI ERE Play BEN save a Use A W to select the following items for input Welcome Screen Vol Press Enter and use A W to select the volume level Low Medium default or High played at the start up Ringback Tone Vol Press Enter and use A W to select the volume level Low Medium default or High of an outgoing call ring Note The volume level of the busy tone will be the same level as the ring back tone Ring Tone Vol Press Enter and use A W to select the volume level Low Medium default or High of an incoming call ring Default Sound Lev Use 4 gt to select the volume level 0 20 at the start of a video conference call default 16 Sound Pre sets Press Enter and use A W to select the tone More Highs Standard default More Lows Voice or Music at the start of a video conference call Page 48 Note You can listen to a sample of the following items by pressing R Welcome Screen Vol Ringback Tone Vol Ring Tone Vol Document Version 2010 10 Contacts and Settings 5 Press G e Adialog box to confirm the saving of settings is displayed 6 Use q P to select Yes and press Enter The system settings screen is displayed 7 Press Home The Home screen is displayed Making Connection Settings 1 Press Menu The Menu screen is displayed 2 Us
26. details contact your dealer When you make a 4 party video conference call select a value of 2 0Mbps or higher Otherwise the image quality and the sound quality cannot be guaranteed Encryption Use 4 gt to select whether to enable encryption ON Encryption is enabled OFF default Encryption is disabled Note Take care when changing encryption settings because doing so may cause you to become unable to communicate with other parties Be aware that if encryption is disabled eavesdropping might be possible on networks that are not secured against such actions e Ifyou cannot specify a value for Encryption because the setting is unavailable contact your network administrator Max Resolution Use 4 gt to select the maximum display resolution used during a video conference call Full HD This mode switches the display resolution according to the state of the network Maximum resolution 1920 x 1080i HD This mode switches the display resolution according to the state of the network Maximum resolution 1280 x 720p Auto default This mode selects either Full HD or HD according to the available bandwidth Note Selecting Auto or HD is recommended When Full HD is selected if the other party has a low bandwidth the display resolution may be lower than when HD or Auto is selected Operating Manual Ifthe field frequency is diffe
27. mask 255 255 255 0 Default Gateway 192 168 181 1 ERa al IG Save Sy Clear Operating Manual 77 Contacts and Settings Use A W o select the item you want to edit and then make any changes Press G e A dialog box to confirm the saving of settings is displayed Use 4 P to select Yes and press Enter The select local site screen is displayed Press Home The Home screen is displayed Deleting Local Site Information 1 Press Menu e The Menu screen is displayed 2 Use A W to select Select local site and press Enter The select local site screen is displayed Selected Local site name IP Address room 2 192 168 181 102 room 3 192 168 181 103 Not Registered Not Registered EBI Edit ER Delete re Set en Rel 3 Use AJ W to select the local site you want to delete 4 Press R A dialog box to confirm deletion is displayed 5 Use q P to select Yes and press Enter The select local site screen is displayed 6 Press Home The Home screen is displayed 78 Operating Manual Document Version 2010 10 Input Inputting Letters and Numbers You can use the remote control to input letters and numbers The following tables detail the characters and numbers that can be input The language that can be input depends on which language is selected through system settings Press the indicated button repeatedly to cycle through the characters an
28. of lending or returning this device Preventing Data Disclosure over the Network To ensure the security of private conversations only connect the unit to a secure network To prevent unauthorized access only connect the unit to a network that is properly managed Make sure all computers connected to the unit employ up to date security measures To prevent illegal access from the Internet activate a Firewall N Operating Manual Privacy and Right of Publicity By installing and using this device you are responsible for maintaining the privacy and usage rights of images and other data including sound picked up by the microphone Use this device accordingly Privacy is generally said to be A legal guarantee and right not to have the details of one s personal life unreasonably publicized and the right to be able to control information about oneself In addition right of publicity is a right not to have a likeness of one s face or figure photographed and publicized without consent When the Automatic Answer feature is enabled transmission begins as soon as a video conference call is received The receiver of the video conference call will begin transmitting as soon as the video conference call is received at any time from any caller Please be aware when the Automatic Answer feature is enabled there is a risk that due to an unexpected automatically answered video conference call privacy rights may
29. one or more of the parties is incompatible Check the software version of all parties Update the KX VC500 with the older software version so that the versions match Call Failed due to unsupported product or other error e An unsupported feature was used Check the software version of all parties Update the KX VC500 with the older software version so that the versions match For details about supported versions and features contact your dealer Document Version 2010 10 Operating Manual 93 Additional Information Received remote control ID The remote control IDs of the KX VC500 and remote control do not n1 VC500 current setting is match n2 Follow the on screen instructions to change the remote control ID of the Press Home button using remote control to match that of the KX VC500 the correct remote control or If you cannot change the remote control ID of the remote control setup remote control as contact your dealer follows If multiple remote controls with assigned IDs will be used close together 1 Press and at the same or if you do not want this message to be displayed select OFF for time Check ID mismatch Page 68 2 Within 2 seconds press n2 3 Press Home to finish this message will disappear If this message will not disappear please check the batteries in your remote control and try again Note The remote control ID of the remo
30. or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For Canada Users This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme a la norme NMB 003 du Canada Document Version 2010 10 Operating Manual 17 Preparation LED Patterns LEDs indicate the operational status of the KX VC500 as follows Slow blue flashing Starting up Idle state Blue on Ina video conference call including when dialing receiving a video conference call and being disconnected Orange on Self diagnosis is being performed Orange flashing Mismatch of field frequency between the KX VC500 and display After 30 seconds the flashing will stop and the KX VC500 will restart in safe mode Red on An error has occurred Maintenance is being performed Red flashing e A serious error has occurred Off Power is off In screen standby mode 1 Devices such as the display or video camera operate with a particular field frequency depending on their video format For detail
31. s IP address is correctly entered The internet connection is not established Some hubs routers etc can take 10 seconds or more to establish an internet connection Your software version does not match that of the other party in a video conference call Contact your dealer There may be a problem with your communication lines Contact your dealer Document Version 2010 10 Operating Manual 87 Additional Information The image is distorted Your hub or router may have different settings than those of the KX VC500 Contact your dealer Packet loss is occurring The network is congested Check the display of the network status indication Page 27 If it is displayed frequently press Status twice and check the fields Loss and Bandwidth then contact your network administrator or dealer Page 57 There is not enough bandwidth During a 4 party video conference call at least 1 5 Mbps of bandwidth is required Change the Max Bandwidth setting to a value of 2 0Mbps or higher Page 63 There may be a problem with your communication lines Contact your dealer The maximum bandwidth The maximum bandwidth during a video conference call adjusts to that changes during a video of the party that has set the lowest bandwidth for the maximum conference call bandwidth setting among all participating parties Ilfthere is a problem with your communic
32. select Update Settings and press Enter The update settings screen is displayed 92 168 100 99 Automatic Version Check lt ON OFF Proxy Server Addr Proxy Server Port EGI Save e Clear Use A W to select the following items for input DNS Server Addr Enter the IP address of the DNS server Ifthe IP address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 Proxy Server Addr Enter the IP address of the proxy server Ifthe IP address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 Proxy Server Port Enter the proxy server port number 1 65535 Automatic Version Check Use 4 gt to select ON or OFF default When ON is selected the KX VC500 will automatically look up the DNS server or proxy server to see if there are updates for your software on start up If updates are available a dialog box is displayed on the Home screen When OFF is selected the KX VC500 will not automatically look up the DNS server or proxy server to see if there are updates for your software on start up Document Version 2010 10 Contacts and Settings Pres
33. self diagnosis screen is displayed with the dialog box lt Image check gt Displaying image from camera Please check the image lt Sound check gt 1 Separate speaker and MIC more than 3 feet 2 Increment volume gradually using the remote controller and talk against the MIC Do not increase the volume shar Use the remote control to change volume level 3 Please check the sound from speaker rey Guide OFF ERJ Start iG DY Note You can hide or display the dialog box by pressing B Set the microphone at least 1 m 3 3 ft away from the speakers 5 Press R The self diagnosis starts Note Check the image that is displayed from the main video camera To avoid feedback slowly raise the volume using the remote control s button When someone speaks into the microphone confirm whether the sound plays back through the speakers During self diagnosis all Boundary Microphones will be set to Center stereo During self diagnosis the tone will be set to Standard 6 Press R The self diagnosis ends 70 Operating Manual Ifyou do not press R the self diagnosis will automatically end after about 10 minutes 7 Press Home The Home screen is displayed Performing Remote Maintenance The following operation is for performing remote maintenance by your dealer After performing the operation you cannot use the KX VC500 until remote maintenance is finish
34. use On the network you are using another device is already using the IP address you have input for the KX VC500 Make sure that all devices on the network have unique IP addresses assigned Cooling Fan Malfunction Please turn off the system and call for service The CPU cooling fan within the device has stopped Quickly turn off the power Contact your dealer Check main camera setting lt Check camera gt Set the main camera HDMI output to 1080i lt Safe mode gt If is pressed the system enters safe mode after restart A standard definition 640 x 480p 720 x 480p video camera signal has been detected Change the video camera s resolution to HD 1920 x 1080i Note e Ifyou enter Safe Mode during a video conference call the call will be disconnected Check main camera setting lt Check camera gt Set camera operating frequency to nHz lt Safe mode gt If is pressed the system Note The field frequency setting of the KX VC500 50 or 60 is represented by n enters safe mode after restart A video camera with a different field frequency to the KX VC500 has been detected Use a video camera with the same field frequency as the KX VC500 Note Ifyou enter Safe Mode during a video conference call the call will be disconnected Operating Manual Document Version 2010 10 Additional Information Check sub camera setting lt Check camer
35. 2 168 181 1 Max Bandwidth 7 0 Mbps Volume Tone Resolution send gt 1280x720 halls V 2 Multicast Status Contact MIC Mute Encryption OFF oy o waj t Software version 34 J le Frequency 60 Hz ugi i E Next EGI ET Whisper Mode OFF The status of communication encryption is displayed under Encryption and the resolution for sending images is displayed under Resolution send This information is not displayed when communication is not occurring If Status is pressed twice during a video conference call you can press R to switch to the next screen That screen displays the IP address packet loss rate connection bandwidth resolution frame rate and field frequency for the 3 parties displayed under Site 1 Site 2 and Site 3 IP Address 192 168 181 117 Loss 0 0 Bandwidth 3 4 Mbps Resolution 1280x720 Frame rate 60 fps I Frequency 60 Hz gt Site 2 IP Address 192 168 181 118 i Loss 70 0 Bandwidth 3 4 Mbps Resolution 1280x720 Frame rate 60 fps Frequency 60 Hz Site 3 IP Address Loss Bandwidth J f pr Resolution Frame rate Frequency EBH Prev LRI HGy a Whisper Mode torr 2 Press Back The display returns to the screen in use before the step 1 was performed Document Version 2010 10 Operating Manual 57 Contacts and Settings Adding Co
36. 2010 10 4 Use A W to select System Info and press Enter The unit information screen is displayed Page 57 Name Tokyo MAC address SE FERS 2 2 T T Subnet mask 192 168 181 110 255 255 255 0 Default Gateway 192 168 181 1 Max Bandwidth 9 0 Mbps Resolution send Encryption Software version as Frequency 60 Hz 5 Press Home The Home screen is displayed Setting the Mic Position You can specify where a Boundary Microphone is conceptually positioned relative to the display When sounds are transmitted to another party they are played in accordance with the specified positions which creates a stereo environment Setting the Mic Position automatically 1 Press Menu e The Menu screen is displayed 2 Use A W to select Settings and press Enter The system settings screen is displayed 3 Press gt The next page is displayed 4 Use AJ W to select MIC Setting and press Enter The auto settings screen is displayed Operating Manual 65 Contacts and Settings Note Ifthe manual settings screen is displayed press B to return to the auto settings screen MIC 1 auto set MIC 2 Auto set MIC 3 Auto set EBH Manai SRE EEH save na 5 Press G e A dialog box to confirm the saving of settings is displayed 6 Use lt q P to select Yes and press Enter The system setti
37. Local Site 1 Press Menu The Menu screen is displayed 2 Use A W to select Select local site and press Enter The select local site screen is displayed 3 Use A W to select Not Registered and press B The local site settings screen is displayed a a IP Address B P Default Gateway Subnet mask GB abc ERJ a BE save BY Clear 4 Use A W to select the following items for input Local site name Enter a name for the local site IP Address Enter an IP address Ifthe IP address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 Subnet mask Enter the subnet mask Default Gateway Enter the IP address of the default gateway Document Version 2010 10 Contacts and Settings Press G A dialog box to confirm the saving of settings is displayed Use 4 gt to select Yes and press Enter The select local site screen is displayed Press Home The Home screen is displayed Selecting a Local Site 1 3 Press Menu The Menu screen is displayed Use A W to select Select local site and press Enter The select local site screen is displayed Selected Local site name IP Address room 2 192 168 181 102 room 3 192 168 181 103 Not Registered
38. Panasonic Operating Manual HD Visual Communication Unit Model No KX VC500 q f WN I Thank you for purchasing a Panasonic HD Visual Communication Unit Please read this manual carefully before using this product and save this manual for future use In this manual the suffix of each model number e g KX VC500NA is omitted unless necessary Document Version 2010 10 Introduction Introduction Feature Highlights Video camera H Display Display Router Router Internet DCE Data Circuit terminating Equipment Lifelike Visual Communication You can experience lifelike visual communication with smooth high quality video and clear stereo sound If using 2 or more microphones stereo output can be enabled through system settings only when Boundary Microphones are connected Page 66 Simply Operated Visual Communication You can easily begin a video conference call by pressing the KX VC500 s One Touch Connection button followed by the Start button Page 28 Home Electronics style Remote Control Operation and Simple Easy to Understand Graphical User Interface You can make settings and perform operations using familiar remote control operations and a simple easy to understand interface Stabilized Communication Quality In periods of network congestion automatic packet transmission rate quality control prevents packet loss to maintain a video conference call
39. a significant amount of current that can generate heat and eventually cause fire if left unattended over an extended period of time Stop operation immediately if the unit emits smoke excessive heat abnormal smell or unusual noise These conditions can cause fire or electric shock Immediately turn the unit off and unplug the power cord and contact your dealer for service Do not connect or disconnect the AC plug with wet hands Danger of electric shock exists When disconnecting the unit grasp the plug instead of the cord Pulling ona cord forcibly can damage it and cause fire or electric shock During thunderstorms do not touch the unit and plug It may cause an electric shock Operating Manual Operating Safeguards OVBODO DO MO O Do not disassemble this unit Only qualified personnel should service this unit Disassembling the unit may expose you to dangerous voltages or other risks Incorrect reassembly can cause electric shock Do not alter the unit or modify any parts Alteration or modification can cause fire or electric shock If metal fragments or water gets into the unit turn the unit off and unplug the unit immediately Contact your dealer for service Operating the contaminated unit can cause fire or electric shock Do not insert objects of any kind into this unit as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock Do not use a unit
40. a gt Set the sub camera HDMI output to 1080i lt Safe mode gt If is pressed the system enters safe mode after restart A standard definition 640 x 480p 720 x 480p video camera signal has been detected Change the video camera s resolution to HD 1920 x 1080i Note Ifyou enter Safe Mode during a video conference call the call will be disconnected Check sub camera setting lt Check camera gt Set sub camera operating frequency to nHz lt Safe mode gt If is pressed the system enters safe mode after restart Note The field frequency setting of the KX VC500 50 or 60 is represented by n A video camera with a different field frequency to the KX VC500 has been detected Use a video camera with the same field frequency as the KX VC500 Note Ifyou enter Safe Mode during a video conference call the call will be disconnected Call failed due to software version mismatch A video conference call to an incompatible device was attempted Check the other party s device Video conference calls cannot be made to devices other than a Panasonic KX VC500 e A video conference call to a KX VC500 with an incompatible software version was attempted Check the software version of all parties Update the KX VC500 with the older software version so that the versions match Call Failed due to combination mismatch Ina multiple party video conference call
41. age 49 Page 52 Subscreen Depending on the screen layout your own video or the other party s video is displayed here Page 39 Page 40 Page 42 Duration Displays the duration of the current video conference call Guide Displays operations you can perform with the remote control Status Indication The status of the KX VC500 is displayed with an icon Page 25 e Pressing Full Screen on the remote control will hide or unhide the other party s information duration and guide displays However the network status indication will not be hidden Document Version 2010 10 Operating Manual 27 Starting a Video Conference Making a Video Conference Call You can make a video conference call using one of the following methods Note During a video conference call you cannot perform the following operations Pressing Menu to display the Menu screen Pressing Contact to display the contact list screen Make sure that peripheral devices e g display main video camera are turned on Ifa called party does not answer a video conference call within approximately 60 seconds the call will be terminated automatically 2 party 3 party 4 party video conference calls can be made using the outgoing call history Only 2 party video conference calls can be made using the incoming call history You cannot add parties to an existing video conference call During a 3 party 4 party video conferenc
42. an IP address 1 Press Menu The Menu screen is displayed 2 Use A W to select Settings and press Enter The system settings screen is displayed 3 Press P The next page is displayed Document Version 2010 10 4 Use A W to select Network Test and press Enter The network test screen is displayed T BI ERJ Start LG ya Clear 5 Enter an IP address Ifthe IP address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Incorrect entry 192 168 000 001 6 Press R The network test starts After the network test is finished if the network test was successful or timed out the details of the results are displayed If the network test failed a message indicating the failure is displayed 7 Press Home The Home screen is displayed Performing Self Diagnosis You can check how your image will be displayed and how your voice will be heard to the other party before starting a video conference call using your own display and speakers 1 Press Menu The Menu screen is displayed 2 Use A W to select Settings and press Enter The system settings screen is displayed Operating Manual 69 Contacts and Settings 3 Press gt The next page is displayed 4 Use A W to select Self Diag and press Enter The
43. anual 55 Displaying the Connection Status Displaying the Connection Status You can confirm the connection status of the network and peripheral devices 1 Press Status The connections status screen is displayed An oo fulSceen yaa X mark is displayed next to any network or peripheral devices connection that is not in normal operation or not connected r Camera y PC FA Ge Example The Boundary Microphone connection is not normally operating System status Volume Tone V Multicast Status Contact MIC Mute Connection status I T R U ega ERA fare Y J Whisper Mode OFF MIC displays the connection status of the Boundary Microphone only The connection status of general purpose microphones is not displayed Ifthe MIC detection setting has been disabled through system settings the connection status of the Boundary Microphone will not be displayed Page 64 2 Press Back The display returns to the screen in use before the connections status screen was viewed 56 Operating Manual Document Version 2010 10 Displaying the Connection Status Displaying Unit Information 1 Press Status twice The unit information screen is displayed oni rate pe P carne Name Tokyo MAC address aoe 4 s Pa sd IP Address 192 168 181 110 Subnet mask 255 255 255 0 j Default Gateway 19
44. are depleted unresponsive Replace with new batteries The remote control is being used out of the signal reception range Make sure to use the remote control within the signal reception range Page 14 The remote control ID differs between the KX VC500 and the remote control Change the settings so that the remote control ID of the KX VC500 and the remote control match Perform the following procedure 1 Press Home on the KX VC500 The Home screen is displayed Check the remote control ID of the KX VC500 Page 25 Note Ifthe remote control ID is not displayed on the Home screen contact your dealer 2 Press and hold and at the same time 3 Within 2 seconds after you release the buttons press the number 1 to 3 corresponding to the ID displayed on the Home screen Note Ifthe remote control is still unresponsive after performing the procedure above contact your dealer Cannot connect with another The LAN cable is not connected properly party Check that itis connected to the KX VC500 properly Page 15 Perform a network test by entering the IP address of the other party and then confirm the connection to the other party Page 69 The local site settings are incorrect Confirm the local site settings Specify the settings that are appropriate for your usage environment Page 76 The IP address is not entered correctly Confirm that the other party
45. ation lines contact your dealer The computer or sub video e Cables or cords may not be connected properly camera s video is not Make sure all connections to the KX VC500 are correct Page 49 displayed Page 52 On the Home screen press PC or Camera Sub and then check the computer s screen or sub video camera s image Page 50 Page 53 The computer s display resolution or refresh rate is incompatible with the KX VC500 Set your computer s resolution and refresh rate to a setting compatible with the KX VC500 Page 50 It takes a long time to display e Sending a still image requires time Packet loss is occurring a clear image when displaying Change the Still image quality setting to HD Page 64 a still image from the sub video camera 88 Operating Manual Document Version 2010 10 Additional Information Audio The other party cannot hear The microphone cable is not properly connected your voice Check that the microphone is properly connected to the KX VC500 Page 15 Perform self diagnosis and check the performance of the microphones that are connected to the KX VC500 Page 69 The microphone is muted Press MIC Mute on the remote control or press the MIC Mute button on the Boundary Microphone to unmute the microphone Page 46 Default MIC Mute set is set to ON The microphones are muted at the start of a received video conference call C
46. be violated or sensitive information may be transmitted to unauthorized parties Document Version 2010 10 Before Operation Federal Communications Commission Requirements Federal Communications Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense FCC Caution To assure continued compliance example use only shielded interface cables when connecting to other devices Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment Document Version 2010 10 Operating Manual 13 Preparation Part Names and Usage Main Unit Front 14 eo Home r One Touch Comection Start End ej J 23 Ja 5 Cs JU po genes Power LED Shows the power status The LED is red when the powe
47. caller is registered in the contact list the caller s Incoming Call group site is displayed When the caller is not registered the caller s IP address is L9 san displayed S Start gt End to Cancel Operation with the Main Unit 1 Press Start The video conference begins 1 r One Touch Connection j Ie Operation with the Remote Control 1 Press Start You can also answer the video ku peni conference call by pressing Enter E Ca anes Main The video conference begins Source Note Ifyou do not answer a video conference call within approximately 60 seconds the call will be terminated automatically Document Version 2010 10 Operating Manual 37 Starting a Video Conference When Automatic Answer is Set When a video conference call is incoming the call will be automatically answered after one ring and transmission then begins 38 Operating Manual Document Version 2010 10 Changing the Screen Layout Changing the Screen Layout during a 2 party Video Conference Call You can choose from 3 different screen layouts when taking part in a 2 party video conference call 1 Press Layout The screen will cycle through the available layouts each time you press Layout Layout 1 The other party s image is displayed full screen Layout 2 The other party s image is displayed full screen and your own image is displa
48. ct the microphone to the Audio In L R jack on the back of the KX VC500 using the stereo pin plug cable after amplifying the signal to line level using a device such as a microphone amplifier e Connect the microphone correctly as follows Left channel L Right channel gt R Note When connecting both the Boundary Microphone and a general purpose microphone both microphones can be used simultaneously 4 Connect to the network Connect a router to the LAN jack on the back of the KX VC500 using a category 5 or greater LAN cable Note Set the hub router to Auto Negotiation mode Ifthe system is set to 100M Full Duplex it is necessary to change the system setting For details contact your dealer Do not connect to a hub router set to Half Duplex For more details about routers and DCEs refer to the documentation for each device Document Version 2010 10 Preparation Also Boundary Microphones and general purpose 5 Insert the included power cord into the AC IN microphones can be used simultaneously terminal on the back of the KX VC500 Use only the included power cord 6 Plug in the power cord into the power outlet Choose an outlet that is convenient for plugging unplugging System Layout Examples Display and Main Video Camera Place the display and main video camera at the same that the mi h t side ofthe room Make sure that the microphones are p
49. d numbers assigned to that button until the character you want to input is displayed If you want to input another character using the same button press gt to move the input cursor to the right Document Version 2010 10 Operating Manual 79 Input Table 1 English Letter Mode Extended Character 1 Extended Character 2 U L Number Western Europe Mode Eastern Europe Mode Button ppercase owercase Mod Uppercase Lowercase Uppercase Lowercase preferred preferred ode Mod Mod preferred preferred preferred preferred oae oge Mode Mode Mode Mode 1 1 1 1 1 1 1 1 AAAAAAA aada aaex AAAABCC a bc ABCCaaa bccAAAA Caddabc AAAABCC Dasc ABCabc2 abcABC2 2 agadabcc AAREBC 2 62 2 C2 DEEEEEF dee fD DDEEEEF dde e fD DEF DEFdef3 defDEF3 3 sear oe ts 3 j I de f3 EEEEEF3 dde e f3 DEEEEF3 I GGHIIITT gghiiitiii f qaa SMI OMGHIS 4 Igghiiititii GGHIITITN GHlighit4 ghi G HI 4 4 4 J JKLLLEtjkl jkl ltUKL L ke J KLjkl5 jklJ KL5 5 J KLjkI5 jklJ KL5 ins ie MNNOOO mnfi0d666 MNNNOO mn o OOOS E 6geMNN OOmnAtho MNNNOO ing Nie asa mnfiod66 000000 6666 666 60906 GEG p PQRSpaqr pqrsPQR PARSSRp parssRP PQRRRSS parffsssP Teas 57 S7 7 qrss 7 arsge7 Sparfess GRRRSSS TUUUUUU tududidv TTUUUUU ttu vT
50. d press Enter The outgoing or incoming call history screen is displayed depending on which of the screens you displayed in step 2 7 Press Home The Home screen is displayed Registering a Multiple party Contact You can register a multiple party contact to the contact list from the outgoing call history Note When you register a multiple party contact to the contact list from the call history each party is also registered automatically as a single party contact and each IP address is registered in Group Site 1 Press Menu The Menu screen is displayed Document Version 2010 10 Contacts and Settings 2 Use A W to select Call History and press Enter Changing System The outgoing call history screen is displayed Setti ngs 3 Use A W to select the multiple party entry you Note want to add as a multiple party contact and press Ifa video conference call is received while data B is being entered the data entry is interrupted The contact list registration screen is displayed and any unsaved data is lost Speed Dial fro Setting the Unit Name Multi Point s 23s EE 1 Press Menu P Address wr The Menu screen is displayed 168 181 11 2 Use A W to select Settings and press Enter The system settings screen is displayed 3 Use A W to select System Settings and press Enter BBE abc ERI a EEN save HYG Clear The unit name set
51. de Mode Mode 1 1 1 1 1 1 1 1 AAAAAAA aadaaaae AAAABCC a abc Jac AABCa b aabcAAB 2 ABCCaaa bccAAAA Ca abc AAAABCC c2 C2 bc AAAABC 2 2 2 2 Boer DEEFde de fDE 3 DEEEEEF de fD DDEEEEF dde e fD f3 F3 dee f3 EEEEEF3 dde e f3 DEEEEF3 faite aaa G HI ITITI g hil iiiiii J f Ach GHlighif4 ghi GHI 4 4 igghilifiiti GGHIITTTi GHIighif4 ghi GHI 4 4 4 J JKLLLEtjkl jkl ltU KL L kel J KLjkl5 jklJ KL5 5 J KLjkl5 jk KL5 Jaye w _ MNNOOO mn o MNNNOO mn o Gmo MNNOOm mnfooMN 6 O000 G 6gceMNN mn o MNN O n o 6 NOO6 mn o OO0000 6666 O06 00906 E6 PQRRRSS parffsssP PQRSpar pqrsPQR PQRSS amp p pqrssRP Rae es P Zas 57 S7 i qrss 7 QRSS amp 7 See See ar oe TUUUUUU tuuddidv TTUUUUU ttu vT Siw ee Vtuuadda TUUUOUD vttuddaav TUUUUOV v8 UV8 v8 V8 8 8 WWXIJYY wWwxijygz WXYYYZZ wxyyyzzzz 9 nai a 9 Zwwxijyyz W XIJY ZZwxyyyz WXYYYZZ 9 Z9 9 ZZ9 0 0 Space 0 Space 0 0 Space 0 Space 0 Space 0 Space e in ij S x lt gt lt gt lt gt lt gt lt gt lt gt lt gt _ _ amp amp amp amp _ amp A amp _ amp H ZA e ERO 127 OA he ee 121 0 19210 HIF C1 Iy IF a HU 82 Operating Manual Document Version 2010
52. e A W to select Settings and press Enter The system settings screen is displayed 3 Use A W to select Call set up and press Enter The connection settings screen is displayed lt Manual Auto Max Bandwidth 9 0Mbps E Encryption AIA OFF p Max Resolution lt FullHD HD E Default MIC Mute set ON OFF gt Active call Menu OFF gt Noise reduction lt ON Call Limit time 10 h 00 m B PZ Next LG Save oy 4 Use A W to select the following items for input The following items are displayed over 2 pages To view all the items press R to move to the next page and press B to move to the previous page You must save the settings separately for each screen on which you changed the settings Answer Mode Use 4 gt to select how to answer video conference calls Manual default or Auto Page 37 Max Bandwidth Press Enter and use A W to select the maximum allowed bandwidth to be used 1 0Mbps 1 2Mbps 2 0Mbps 3 0Mbps Operating Manual 63 Contacts and Settings 64 4 0Mbps 5 0Mbps 6 0Mbps 7 0Mbps 8 0Mbps 9 0Mbps default 10 0Mbps Note The maximum bandwidth during a video conference call adjusts to that of the party that has set the lowest bandwidth for the maximum bandwidth setting among all participating parties You cannot select a value that is higher than the maximum bandwidth set by the dealer For
53. e Call U u u u 28 Calling Using Speed Dial 2 party Conference 3 party Conference 4 party COonrereri66 sg usuyasa upawashayna aqa aaa E EE O neces cage eee eee RAE EE 28 Calling from the Contact List 2 party Conference 3 party Conference 4 party MOMSEN Yana sees Sereda hee ee ea eae act dead ea ee ay ne ae eee ede 31 Calling by Entering an IP Address cccic s2cc6 c tet iidavenntessstccsbecel itech stacectsctendasaneassddecendadandadione 33 Calling from the Call HIStOTY asset u l L niae eA EEEE ERES 35 Answering a Video Conference Call Ia u u 37 Changing the Screen Layout 39 Changing the Screen Layout during a 2 party Video Conference Call 39 Changing the Screen Layout during a 3 party Video Conference Call 40 Changing the Screen Layout during a 4 party Video Conference Call 42 Adjusting the Volume and Tone s 45 Adjusting the Volume a a Jasa enina aaa aaaea ahasssaas sassa a saaawsnasssssussa ene 45 Muting the Microphone U u u uu u 46 Reducing Microphone Noise II U U uu u 47 Adj sti g the TONG niceataccasieniecheaninnietectiannsinsennidnanscsiccussininonencecsuibastineniuinusnadacsiininelaccaannguad 48 Display
54. e call even if only one party ends the video conference call the rest of the parties will also be disconnected Avideo conference call will start with only the parties that answered the call For example if only one party answers a 4 party video conference call the video conference call will start as a 2 party video conference call Calling Using Speed Dial 2 party Conference 3 party Conference 4 party Conference Note To call using speed dial you need to have a speed dial number programmed in Speed Dial in the contact list Page 58 Calling from the Home Screen Operation with the Main Unit 1 Press Home The Home screen is displayed 1 2 Press One Touch Connection 1 to 5 The LED for the One Touch Connection number you pressed lights up The information registered to the selected One Touch Connection number is displayed m olo Max Bai ct SoM Encryptior Olay Dun eh e _ r One Touch Connection IJ 2J3Jjaj s asks 3 Press Start to start the call 28 Operating Manual Document Version 2010 10 Starting a Video Conference 4 When you want to end the call press End The Home screen is displayed Calling from the Home Screen Operation with the Remote Control 1 Press Home The Home screen is displayed 2 With the dial keys enter a One Touch Connection number 1 to 5 The information registered in the selected One Touch Connection numbe
55. e contact list screen is displayed Note Tocontinue entering another contact press B and repeat steps 3 5 6 Press Home The Home screen is displayed Registering a Multiple party Contact 1 Press Menu The Menu screen is displayed 2 Use A W to select New Contact and press Enter The contact list registration screen is displayed Group Site Board meeting Speed Dial 4 Multi Point fr No sites IP Address Site 1 London Site 2 New York EmN v ERY EGB save ME Document Version 2010 10 Contacts and Settings 3 Use A W to select the following items for input Group Site Enter a name for the video conference call up to 24 characters Page 79 Speed Dial Enter a speed dial number 1 99 Multi Point Use 4 gt to select 2 sites or 3 sites For Site 1 Site 2 Site 3 Use the following procedure to select these from the contact list screen 1 Use AJ W to select Site 1 Site 2 or Site 3 2 Press Enter The contact list screen is displayed 3 Select a contact using AJ W You can use q P to select the displayed tab Page 31 You can use the numeric buttons of the remote control to select the displayed tab Page 31 4 Press Enter The contact list registration screen is displayed 4 Press G A dialog box to confirm the saving of settings is displayed 5 Use 4 P to select Yes and press Enter T
56. e encryption setting on one side and try again The encryption settings do not match those of the other party in a video conference call Change the encryption settings to match those of the other party Page 64 Page 72 Call Failed due to wrong encryption password Please contact your installer The encryption password settings do not match those of the other party in a video conference call Contact your dealer Check the Main Camera connection A cable or cord is not properly connected Check that all cables to the KX VC500 are connected properly Page 15 The signal input from the main video camera is invalid A valid signal cannot be received from the connected main video camera Contact your dealer Unable to register the contact list is full The contact list has reached its maximum capacity Delete unneeded contacts Page 59 Invalid IP Address The format of the entered IP address is invalid Enter the IP address correctly in the format XXX XXX XXX XXX decimal values separated by periods For values of only 1 or 2 digits enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 Multicast or broadcast addresses cannot be used Invalid Subnet mask The input subnet mask is invalid Enter a valid subnet mask Invalid Default Gateway The input default gateway is
57. e group name assigned to One Touch Connection number 1 through 5 If the name is too long to display it will be shortened and ended with Remote Control ID Displays the remote control ID of the KX VC500 when it is set Page 68 Guide Displays operations you can perform with the remote control Status Indication The status of the KX VC500 is displayed with an icon amp Microphone is muted LAN cable or peripheral connection error no connection device error etc O 6 Note uf Ifthe MIC detection setting has been disabled through system settings Page 64 the icon will not be displayed even if the Boundary Microphone is disconnected However if there are no connections or there is a device error in other devices such as the LAN cable the icon will be displayed Document Version 2010 10 Operating Manual 25 Preparation Menu Screen Idle Screen Displayed when Menu is pressed on the remote control Displays operations you can perform and settings you can change Tokyo Max Bandwidth 9 0Mbps Encryption ON Contact List Manual Dial New Contact Settings Select local site Main Video Camera Image Displays the video from the main video camera Unit Information Displays the KX VC500 s name IP address maximum bandwidth and encryption status Guide Displays operations you can perform with the remote control when performing
58. e that if encryption is disabled eavesdropping might be possible on networks that are not secured against such actions 1 Login to the administrator menu Page 71 e The admin menu screen is displayed 2 Use A W to select Encryption and press Enter The encryption settings screen is displayed ON FF lt Admin Encryption PBI CRA EEN save pe 3 Use A W to select the following items for input Access mode Use q P to select Admin default or User 72 Operating Manual When Admin is selected only the network administrator can change the encryption setting When User is selected any users can change the encryption setting Page 64 Encryption Use q gt to select whether to enable encryption ON Encryption is enabled OFF default Encryption is disabled Note Ifthe Encryption setting does not match that of the other party in a video conference call the video conference call will not start This setting is available only when Admin is selected for Access mode Press G Adialog box to confirm the saving of settings is displayed Use 4 gt to select Yes and press Enter The admin menu screen is displayed Press Home The Home screen is displayed Making Software Update Settings Login to the administrator menu Page 71 The admin menu screen is displayed Document Version 2010 10 2 Use A W to
59. ed However turning the power off and then back on cancels remote maintenance and you can use the KX VC500 For details contact your dealer 1 Press Menu The Menu screen is displayed 2 Use A W to select Settings and press Enter The system settings screen is displayed 3 Press p twice The third page is displayed 4 Use A W to select Remote access and press Enter The dialog box to confirm the start of remote maintenance is displayed 5 Use q P to select Yes and press Enter The remote maintenance screen is displayed Can not use during maintenance Document Version 2010 10 Contacts and Settings Making Administrator Menu Settings Note Ifa video conference call is received while data is being entered data entry is interrupted and any unsaved data is lost Logging in to the Administrator Menu 1 Press Menu The Menu screen is displayed 2 Use A W to select Settings and press Enter The system settings screen is displayed 3 Press p twice The third page is displayed 4 Use A W to select Admin login and press Enter The login screen is displayed Ss 1 Login cB ERI EGJ BH clear 5 Use A W to select Password then enter the administrator password 4 10 digits Note e Please enter the administrator password that was set during installation If you forget the administrator password plea
60. ence The unit may not operate in the event of a power failure The illustrations and screenshots in this manual are for reference only and may vary from the actual product Operating Manual 11 Before Operation Data Security We recommend observing the security precautions described in this section in order to prevent the disclosure of sensitive information Panasonic is not responsible for any damages caused by improper use of this device Preventing Data Loss Keep a separate record of all information stored in the contact list Preventing Data Disclosure Do not place this device in a location that can be accessed or removed without authorization If important information is saved on this device store it in an appropriate location Do not store sensitive personal information in the unit In the following situations make a record of information stored in the contact list and return the unit to the state it was in when purchased Contact your dealer for details Before lending or disposing of the unit Before handing the unit over to a third party Before having the unit serviced Make sure the unit is serviced by only a certified technician This device can register and store personal data the contact list connection history etc In order to prevent the disclosure of data stored on this device make sure to delete all data that is registered and stored on this device prior to disposing
61. eo camera s image Note Only the party that pressed the PC button can perform this operation Note On the Home screen you can also display the computer s screen on your display by pressing PC While the computer s screen is displayed the KX VC500 will not enter screen standby mode To return to the Home screen press Camera Main Document Version 2010 10 Operating Manual 51 Displaying Other Video Sources Displaying the Sub Video Camera s Image When a sub video camera is connected to the KX VC500 you can display the sub video camera s image on your display and to other parties Main video camera Internet 1 DCE Data Circuit terminating Equipment Connecting the Sub Video Camera 52 Connect a video camera to the back of the KX VC500 using an HDMI cable Page 15 You can connect or disconnect the sub video camera during a video conference call You can only display the image of one sub video camera at a time e Only video cameras that can output 1080i resolution using HDMI can be used Operating Manual Document Version 2010 10 Displaying Other Video Sources Displaying the Sub Video Camera s Image You can switch the display from the main video camera to a sub video camera during a video conference call 1 Press Camera Sub The sub video camera s image is displayed The out ae image is also visible on the other party s display
62. ession Method H 264 Compatible e 1920 x 1080i Resolutions e 1280 x 720p 704 x 480p Camera Input Resolution 1920 x 1080 PC Input Resolutions XGA SVGA VGA Audio Compression Method MPEG 4 AAC LD Frequency Range 20 kHz No of Channels 2 Bitrate 64 kbit s 96 kbit s per channel Sound Processing Function Stereo Echo Canceller Microphone Boundary Microphone KX VCA001 Option Pickup Range 2 m radius 360 coverage Cascade Up to 4 Boundary Microphones Connections Sound Pickup Stereo Monaural Method Transmission Call Control SIP Other AV QoS Call Control Encrypted Transmission AES External Video Inputs HDMI Camera x 2 RGB PC x 1 Switchable 3 inputs Interface Video Output HDMI x 1 RCA Component x 1 Audio Input Boundary Microphone port x 1 RCA Stereo x 1 Audio Output RCA Stereo x 1 Audio output to display is via HDMI Network RJ45 port x 1 Other Camera Control RS 232C Serial Port x 1 e Maintenance RS 232C Serial Port x 1 Misc Dimensions Approx 430 mm x approx 280 mm x approx 80 mm width x depth x height approx 17 in x approx 11 in x approx 3 2 in Weight Approx 4 kg approx 8 8 Ib Power Consumption Standby approx 30 W Maximum approx 32 W 1 Either output can be set through system settings Page 66 96 Operating Manual Document Version 2010 10 Index Index A Adm
63. ettings is displayed 9 Use q gt to select Yes and press Enter The system settings screen is displayed 10 Press Home The Home screen is displayed Note Do not move Boundary Microphones after completing settings Otherwise the settings will not match the location of the Boundary Microphone Document Version 2010 10 Operating Manual 67 Contacts and Settings Making Remote Control Settings You can specify a remote control ID from 1 2 or 3 for both the remote control and the KX VC500 The KX VC500 responds to signals from any remote control with the same remote control ID as itself If you do not specify an ID the KX VC500 responds to signals from all remote controls You can confirm the remote control ID for the KX VC500 on the Home screen Page 25 1 Press Menu The Menu screen is displayed 2 Use A W to select Settings and press Enter The system settings screen is displayed 3 Press gt The next page is displayed 4 Use A W to select Remote Ctrl ID and press Enter The remote control settings screen is displayed Remote control ID D1 ID2 ID3 Check ID mismatch ON FF z8 ERJ EEH save 2 5 Use A W to select the following items for input Remote ID enable Use q P to select ON or OFF default When ON is selected you can set a specific remote control ID for the KX VC500 When OFF is selected the KX VC500 will resp
64. features or changing settings Menu List Displays the various functions you can use and settings available to change Status Indication The status of the KX VC500 is displayed with an icon Page 25 26 Operating Manual Document Version 2010 10 Preparation Video Conference Call Screen 7 e o O0 Not 1 2 Aa L Duration 00h00m 5 5 End BY Other site S Both sit GIB This site LY Whisper Mode OFF I 6 Other party s information When registered in the contact list The other party s name group name is displayed When not registered in the contact list The other party s IP address is displayed Network Status Indication This icon is displayed when the network is busy The icon can be used as a measure for indicating network congestion The main color of the icon is as follows Red network is very congested Yellow network is congested Blue normal status When the network returns to normal the icon disappears after turning blue Note Ifthe red icon is displayed continuously contact your network administrator e During multiple party video conference calls the icon is displayed on each site screen but not on your own image Also the icon is not displayed when the video conference call screen is not visible due to a layout change Video Image Displays the other party s video your own video or video from the secondary video input such as a computer display or a sub video camera P
65. from the main video camera to the computer screen during a video conference call 1 Press PC The computer s screen is displayed The computer screen is also shown on the other party s display 2010 First Half Sales Volume E Tokyo E London E New York Hong Kong April May June July 50 Operating Manual Document Version 2010 10 Displaying Other Video Sources Note Pressing Full Screen on the remote control will hide or unhide the other party s information duration and guide displays While displaying your computer s screen the other party cannot press PC to display their own computer s screen Ifa sub video camera is connected you can also switch to the sub video camera image by pressing Camera Sub Page 52 Only the party that pressed PC can perform this operation To return to displaying your computer s screen press PC While displaying your computer s screen you can switch to displaying the other party s image in Layout 1 by pressing B Page 39 Page 40 Page 42 However the other party cannot perform this operation and the other party cannot confirm if you are viewing your computer s screen or the other party s image When viewing the other party s image the screen layout is fixed to Layout 1 To return to displaying your computer s screen press B 2 Press Camera Main to return to showing the main vid
66. he contact list screen is displayed Note Tocontinue entering another contact press B and repeat steps 3 5 6 Press Home The Home screen is displayed Editing Contact Information 1 Press Menu The Menu screen is displayed 2 Use A W to select Contact List and press Enter The contact list screen is displayed 3 Use AJ W to select the contact you want to edit You can use q gt to select the displayed tab Page 31 You can use the numeric buttons of the remote control to select the displayed tab Page 31 Document Version 2010 10 4 Press Enter The contact list details screen is displayed 5 Press G e The contact list edit screen is displayed Board meeting 2 Speed Dial Multi Point N sites P Address Site 1 London Site 2 New York IBY abc OR al EG Save zs Clear 6 Use A W to select the item you want to edit and make any changes Page 79 7 Press G e Adialog box to confirm the saving of settings is displayed 8 Use 4 P to select Yes and press Enter The contact list screen is displayed 9 Press Home The Home screen is displayed Deleting a Contact 1 Press Menu The Menu screen is displayed Operating Manual 59 Contacts and Settings 2 Use AJ W to select Contact List and press Enter The contact list screen is displayed ABC JKL MNO PQRS IP Address
67. ime set for Call Limit time has one minute remaining n seconds Page 64 Press YES to continue Ifyou select Yes you can extend the call limit time for the amount Note set for Call Limit time If you select No the call is disconnected The message first appears when one minute remains and 60 is displayed for n Then the remaining time starts to decrease Miscellaneous Safe Mode is displayed on A standard definition 640 x 480p 720 x 480p video camera signal has the screen been detected Disconnect the video camera from the KX VC500 and reset the KX VC500 by turning off its power then turning it back on Check to make sure the video camera s resolution is set to HD 1920 x 1080i and then connect the video camera to the KX VC500 again A standard definition 640 x 480p 720 x 480p display signal has been detected Disconnect the display from the KX VC500 and reset the KX VC500 by turning off its power then turning it back on Make sure to connect a HD 1920 x 1080i display to the KX VC500 The field frequency of the video camera or display you are using is different from the field frequency setting of the KX VC500 Use a video camera or display that has the same field frequency as the KX VC500 For details contact your dealer Document Version 2010 10 Operating Manual 95 Specifications System Specifications Video Compr
68. in the vicinity of a gas leak to report the leak Do not place the remote control in microwave ovens or on induction cookware Clean the AC plug periodically with a soft dry cloth to remove dust and other debris Do not use the supplied power cord with any other device It may cause fire or electric shock Never open or remove unit covers that are screwed with screws A high voltage component can cause electric shock Document Version 2010 10 For Your Safety Installation 0Y Unplug the unit from the AC outlet and have it serviced by qualified service personnel in the following cases a Ifthe unit does not operate according to the operating instructions Adjust only the controls that are explained in the operating instructions Improper adjustment of other controls may result in damage and may require service by a qualified technician to restore the unit to normal operation b Ifthe unit has been dropped or the cabinet has been damaged c If unit performance deteriorates If damage to the unit exposes any internal parts disconnect the power cord immediately and return the unit to your dealer Do not install the unit in any other way than described in relevant manuals Do not touch the unit AC adaptor AC adaptor cord or AC cord during a lightning storm The AC adaptor should be connected to a vertically oriented or floor mounted AC outlet Do not connect the AC adaptor to a cei
69. ing Other Video Sources 49 Displaying a Computer s Screen 1 1 U u uu 49 Displaying the Sub Video Camera s Image uuu 52 Displaying the Connection Status 56 Displaying the Connection Status u uuu 56 Displaying Unit Information 1 l U u uuu 57 Document Version 2010 10 Operating Manual 5 Table of Contents 6 Contacts and Settings 58 Adding Contacts to the Contact List 11 l U u u uu 58 Registering a New Contact U U 58 Editing Contact Information u 59 Deleting a Con a6t uuu y nero ee meee ne qam kaa ee ee ere 59 Registering a Contact from the Call History a 60 Changing System Settings U u u u u u 61 Setting the Unit Name uuu n uuu daa aasawa a aA anias iiS ass 61 Setting the Date and TIm eu u yu nat O a La aiea onea ai eiA NEEE 62 Making Network Settings n 62 Making Sound Settings sssini u ee ee ee ee sassa nas akapa sassa 62 Making Connection Settings
70. ingly referring to the following table 22 Operating Manual approx approx approx 3m 2 2m 1 2m approx approx approx 9 8 ft 7 2 ft 3 9 ft approx approx approx 2 8m 1 5m 1m approx approx approx 9 2 ft 4 9 ft 3 3 ft approx approx 2 3m 1 3m approx approx E 7 5 ft 4 3 ft approx approx 2m 1 1m approx approx _ 6 6 ft 3 6 ft Document Version 2010 10 Preparation Amplifier Active Speaker Connecting the Display with a Connection Component Cable This section describes how to connect an amplifier If your display does not have an HDMI terminal use a active speaker component cable for connection 1 Connect the display to the Component terminal on the back of the KX VC500 using a component 1 Connect the amplifier active speaker to the Audio cable Out L R jack on the back of the KX VC500 using a stereo pin plug cable Note Connect the amplifier active speaker correctly as follows Left channel gt L Right channel gt R For more details about the amplifier or active speaker refer to the documentation for the corresponding device Layout example Place the speakers either side of the display as follows Speaker C4 Display Main video camera Microphone k a 1 Speaker Notice Place the speakers either side of the display If you place the display at the front of the room
71. inistrator Password setting 75 Amplifier Speaker 23 Answering a Video Conference Call 37 Answering Automatic 38 Answering Manual 37 B Batteries changing remote control 84 Boundary Microphone 17 Buttons Main Unit 14 Buttons Remote Control 16 C Calling by Entering an IP Address 33 Calling from the Call History 35 Calling from the Contact List 31 Calling using Speed Dial 28 Cleaning the unit 85 Computer Screen viewing 49 Connection Amplifier Active Speaker 23 Connection Status viewing 56 Connection setting 63 Contacts adding 58 Contacts deleting 59 Contacts editing 59 D Date and Time setting 62 E Encryption setting 72 F For Your Safety 7 Inputting Letters and Numbers 79 L Language setting 71 LED Patterns 18 Local Site setting 76 Making a Video Conference Call 28 Mic Position setting 65 Microphones 21 Muting the Microphone 46 Document Version 2010 10 N Network Test performing 69 Network setting 62 Noise reduction 47 O Optional Accessory 17 P Part Names and Usage 14 Ports Main Unit 15 Privacy 12 Protecting Information 12 R Remote Control setting 68 Remote Maintenance performing 70 Right of Publicity 12 s Screen Display 25 Screen Layout changing 2 party call 39 Screen Layout changing 3 party call 40 Screen Layout changing 4 party call 42 Screen Standby Mode 18 Screen Standby setting 74 Security 12 Self Diagnosis performing 69 Sof
72. invalid Enter a valid default gateway Invalid Date Time Enter a date within the valid parameters Enter a date between January 1 2009 and December 31 2035 PC is not connected Check connection A cable or cord is not properly connected Check that all cables to the KX VC500 are connected properly Page 49 The computer is not turned on Turn on the computer The computer is not set to output from its external monitor video out port Change the computer s settings so that video is output from the external monitor port Document Version 2010 10 Operating Manual 91 Additional Information 92 Sub Camera is not connected Check the connection A cable or cord is not properly connected Check that all cables to the KX VC500 are connected properly Page 52 The sub video camera is not turned on Turn on the sub video camera Sub Camera source is not compatible A cable or cord is not properly connected Check that all cables to the KX VC500 are connected properly Page 15 The signal input from the sub video camera is invalid A valid signal cannot be received from the connected sub video camera Contact your dealer Check the display resolution The computer s display resolution or refresh rate is incompatible with the KX VC500 Set your computer s resolution and refresh rate to a setting compatible with the KX VC500 Page 50 This IP Address is already in
73. laced a least 1 m 3 3 ft away from the display and speakers Donot connect more than 4 Boundary Microphones Doing so will cause all Boundary Microphones to stop working Monaural or stereo can be selected for the output of microphones through system settings Layout examples the grey circle indicates the microphone s range Display Microphone Note If you use speakers refer to Amplifier Active Speaker Connection Page 23 Microphones Up to 4 Boundary Microphones can be connected in Display cascade There are no separate terminals for input and bA output on the Boundary Microphones im 4m gt C oi ft 13 1 ft 7 Microphone Microphone Document Version 2010 10 Operating Manual 21 Preparation al 4m _ Display Tete Microphone Hp O phone O T 13 1 ft Microphone EE z EEEE EEE 4m 4m 1 ft Display 13 1 ft 13 Microphone Microphone 4m 4m gt 1ft 7 a 13 1 ft 13 Microphone Microphone The range of each microphone the radius of the circle with a microphone at the centre varies according to the level of surrounding and the number of microphones being used Place microphones accord
74. ling mounted AC outlet as the weight of the adaptor may cause it to become disconnected Only connect the unit to the type of electric power specified on the label affixed to the unit Confirm the type of electric power supplied to the installation site if necessary Document Version 2010 10 Battery Q O O O O The battery contains diluted sulfuric acid a very toxic substance If the battery leaks and the liquid inside spills on the skin or clothing immediately wash it off with plenty of clean water If the liquid splashes into eyes immediately flush the eyes with plenty of clean water and consult a doctor Sulfuric acid in the eyes may cause loss of eyesight and acid on the skin will cause burns Do not charge short heat break or throw in a fire as it may result in the battery leaking generating heat or bursting Do not connect the positive terminal and the negative terminal of the battery to each other with any metal object such as wire Do not carry or store the batteries together with necklaces hairpins or other metal objects Do not mix old and new batteries or different types of batteries Batteries that seem worn down or damaged should not be used Using worn down or damaged batteries may result in leaking Do not use rechargeable batteries Take the depleted batteries out of the remote control Otherwise the batteries may leak Operating Manual 9 For Your Safety
75. m a mee computer or sub video camera PG ee fim Ean Page 51 53 PAC Oie Page s153 Press to make or manually answer ress to display the Menu screen video conference calls P age 28 37 Start ee End Page 26 a Ba in Press to end a call Press to move the cursor and select tel Press to confirm the selected item or items i i TA Bae entered information i ress to return to the previous Press to display the Home screen RA lt Page 25 screen Press to adjust the volume during a _ RE T Press to select the feature assigned call Press to increase and to Valu Tone to each color Available features are decrease the volume Page 45 displayed in the guide area Page i 25 p r Press to select a tone equalizer setting during a call Page 48 m Status Contact MIC Mute J mm P ress to mute the microphone during a call so that the other party cannot hear your voice Page 46 This button is not available for use Press to display the connection status of the network and peripheral devices Page 56 Press to display your contact list This can only be pressed from the Home screen Press to dial or perform settings where inputting digits characters is required P age 79 16 Operating Manual Document Version 2010 10 Preparation Boundary Microphone Optional Accessory Boundary Microphone Proprietar
76. may cause a malfunction Wipe the unit with a dry soft cloth When the unit is very dirty first clean it with a neutral household cleaning agent using a well wrung damp cloth Then wipe down the unit with a dry soft cloth Do not use the following when cleaning the unit They may cause unit discoloration or damage Petroleum Scouring powder Alcohol Thinner Benzene Wax Hot water Powder soap If using a chemically treated cleaning cloth be sure to follow all accompanying directions and warnings Document Version 2010 10 Operating Manual 85 Additional Information Troubleshooting If a problem is occurring with the operation of the device check here for possible solutions Before proceeding check all connections to make sure they are secure and that power is flowing from the outlet that the KX VC500 is plugged into Basic Operation The power does not turn on The power cord is not plugged into the outlet Plug the power cord into the outlet There is no display A cable or cord is not properly connected Check that all cables to the KX VC500 are connected properly Page 15 Perform self diagnosis and check the performance of the video camera and the display that are connected to the KX VC500 Page 69 The main video camera is not turned on Turn on the main video camera The display is not turned on or the input that the KX VC500 is connected to is not selected
77. nd sub video camera with an HDMI cable for sharing video contents apart from the main video camera Page 52 RGB terminal Used to connect a computer for sending screens to participants Page 49 HDMI terminal Page 20 Used to connect to the display with an HDMI cable Component terminal Page 23 Used to connect to the display with a component video cable Audio Out L R jack Page 23 Used to connect an amplifier or active speaker GND terminal Used to connect a grounding wire when the power cord s ground terminal connection is not available AC IN Page 21 Connect the power cord Document Version 2010 10 Operating Manual 15 Preparation Remote Control Press to show the sub video camera s images on your and the other party s display during a video conference call When not on a video conference call the sub video camera s images are shown on your display only Page 53 Press to show your computer s Press to display hide information screen on your and the other party s about the other party guide area display during a video conference and duration during a call Page call When not on a video conference 27 call the computer screen is shown on your display only Page 50 Press to enter screen standby mode Press to change the layout of the Page 18 MER a during a call Page 39 Veeco n ress to return to the main video On off Full Screen a camera after showing images fro
78. ndex tabs in which no entries exist will be skipped e Press a numeric button on the remote control to switch to the index tab assigned to that button as shown below a G j x o t j GH x 6 mo PORS x 8 w x 9 wz xr ee Document Version 2010 10 Operating Manual 31 Starting a Video Conference 4 Press Start to start the call 5 When you want to end the call press End The Home screen is displayed 32 Operating Manual Document Version 2010 10 Starting a Video Conference Calling by Entering an IP Address You can make a video conference call by entering the IP address of the party you want to call 1 Press Menu The Menu screen is displayed Video Out On off FullScreen Layout 2 Select Manual Dial using A and press Enter The input screen is displayed SY start Manual Dial 7P ils it TE fants GATA T2 Start Home y Back TEN O Enter B PLT M comactist ER 2 points GG 3 points ONS Clear Note You can press R or G to switch the screen to that button s pre assigned screen to enter the IP addresses of multiple parties The screen displayed by each button depends on the screen currently in use 1 point Input screen 1 p 2 party Conference I Input screen 2 3 party Conference Input screen 3 4 party Conference Example When using Input screen 1 R
79. nference calls can be made using the incoming call history If consecutive unanswered video conference calls are received from the same party only the latest call will appear in the incoming call history Ifthe calling party s IP address is registered in the contact list the contact name is displayed Otherwise the IP address is displayed Document Version 2010 10 Operating Manual 35 Starting a Video Conference 1 Press Menu The Menu screen is displayed 2 Select Call History using A W and press Enter The outgoing call history screen is displayed Call history site Date and Time Duration Call resit 0 nant Faced London JUL 09 2010 07 33PM 000200 O outgoing cal ecorded Please select an entry porn JUL 09 2010 07 32 PM 00 40 00 and press Start to London O make a call a Pars JUL 09 2010 12 23 PM 01 23 20 O JUL 01 2010 08 42 PM 00 52 58 O JUL 01 2010 08 32 PM 00 00 30 O JUL 01 2010 08 32 PM 00 06 40 O Video Out On off FullScreen Layout ERE poste El lt oneng Call W Delete AN The result of the video conference call is displayed in the Call result column as follows O The video conference call was established gt lt The video conference call was not established To move to the incoming call history screen press G You can switch between the outgoing call history screen and the incoming call his
80. ngs screen is displayed Note Depending on how many Boundary Microphones are connected the output settings differ as follows 2ormore Boundary Microphones Monaural output 1 Boundary Microphone Stereo output 7 Press Home The Home screen is displayed Setting the Mic Position manually 1 Press Menu The Menu screen is displayed 2 Use A W to select Settings and press Enter The system settings screen is displayed 3 Press P The next page is displayed 66 Operating Manual EEB Auto oR EGE save Use A V to select MIC Setting and press Enter e The auto settings screen is displayed Note Ifthe manual settings screen is displayed proceed to step 6 Press B The manual settings screen is displayed MIC2 Center Mono MIC3 Center Mono MIC 4 Center Mono Use A Y to select the Boundary Microphone you want to configure and press Enter Use A to select the Boundary Microphone s relative position Left side Sounds on left side are played Right side Sounds on right side are played Center Mono All sounds are played through both the left and right speakers at the same volume Center stereo Sounds centered on the microphone are played through both the left and right speakers at the same volume Note When a Boundary Microphone is set to Center stereo make sure that itis placed with i
81. ntacts to the Contact List You can register the information of up to 99 contacts in the contact list Note Ifa video conference call is received while data is being entered a dialog box to confirm if you answer a video conference call is displayed Use q gt to select Yes or No and press Enter When Yes is selected you can answer a video conference call while any unsaved data is lost When No is selected you can continue entering the data Registering a New Contact Registering a Single party Contact 1 Press Menu The Menu screen is displayed 2 Use AJ W to select New Contact and press Enter The contact list registration screen is displayed Speed Dial F Multi Point m 2 sites 3 sites p IP Address EBJ abc ERJ al te Save BEJ Clear 58 Operating Manual 3 Use A W to select the following items for input Group Site Enter a name for the contact up to 24 characters Page 79 Speed Dial Enter a speed dial number 1 99 Multi Point Use 4 P to select No IP Address Enter an IP address Ifthe IP address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 4 Press G Adialog box to confirm the saving of settings is displayed 5 Use q P to select Yes and press Enter Th
82. omplete the update the system will automatically restart twice Before each restart a message will be displayed as detailed below The message displayed before the first restart Current Availabl Restart to use the latest Downlo software fo jal 8 ERB Abort Gi w The message displayed before the second restart Updating Do not turn off the system It may take about 5 minutes The system will restar Update System nicht ausschalten Dauer etwa 5 Minuten Nach Updat After the second restart the system will start up with the latest software 74 Operating Manual Contact your dealer for more information on obtaining the latest firmware and Operating Manual Ifthe checking downloading or installing of a software update fails an error message is displayed Press Enter to restart the system Please try the following a Check that the DNS server s IP address or the proxy server s IP address and proxy port are correct and then try updating the software again b If the above step is unsuccessful try updating the software again later The network may be currently very busy If the retry fails several times there might be a problem with your communication lines Please contact your dealer Making Screen Standby Settings When the KX VC500 or remote control are not operated or a video conference call is not received for a specified length of time the KX VC500 enters standby mode
83. ond to all remote controls Remote control ID Use 4 gt to select a remote control ID ID1 default ID2 ID3 for the KX VC500 Check ID mismatch Use 4 gt to select ON default or OFF 68 Operating Manual 2 Press 1 within 2 seconds 3 Press Enter Setting completes when this indication When ON is selected if the KX VC500 receives a signal from a remote control that has an ID different from the one specified on the Home screen a warning is displayed Follow the procedures on the screen to change the remote control ID When OFF is selected even if the KX VC500 receives a signal from a remote control that has an ID different from the one specified no warning is displayed on the Home screen Note If multiple remote controls with assigned IDs are being used close together it is recommended that you select OFF for Check ID mismatch Press G Adialog box to confirm the saving of settings is displayed Use 4 gt to select Yes and press Enter When Remote ID enable is set to ON Page 68 The dialog box for changing the ID of the remote control is displayed Proceed to step 9 Remote ID enable OFF gt Remnate cantral in In ID3 L lt Setting of remote control gt 1 Press and simultaneously and release disappear Unable to set up for remote control that does not correspond to remote control switching function
84. onfirm the settings Page 64 The microphone is being obstructed During the video conference call do not block the microphone with your hand or other object You are too far from a microphone Speak close to a microphone More than 5 Boundary Microphones are connected in cascade Connect no more than 4 Boundary Microphones at a time There may be a problem with your communication lines Contact your dealer The sound cuts out You are too far from a microphone Speak close to a microphone The microphone or KX VC500 is being moved during a video conference call Do not move the KX VC500 or the microphone during a video conference call The microphone is being obstructed During the video conference call do not block the microphone with your hand or other object There may be a problem with your communication lines Contact your dealer The sound volume is low or The KX VC500 s volume settings are too low cannot be heard at all Increase the volume level Page 45 Note You can set the volume level of a video conference call before starting the call Confirm the settings Page 62 The other party s microphone has been muted Have the other party unmute their microphone The display s volume settings are too low Increase the volume level of the display You hear audio feedback The microphone is too close to the display
85. or to speakers Keep microphones at least 1 m 3 3 ft away from any display or speaker The display s volume settings are too high Decrease the volume level of the display Document Version 2010 10 Operating Manual 89 Additional Information Sound cuts out or echoes Adjustments to the environment immediately after a video conference call has begun may not yet have completed Immediately after a video conference call has begun be sure to speak in turn with other parties The KX VC500 will automatically adjust audio levels so that all parties can easily be heard The other party hears noise e The Boundary Microphone cable is not properly connected Make sure that the cable connecting the Boundary Microphone with the KX VC500 is fully and securely inserted on either end The orientation of the image The speakers are not properly positioned and sound do not match the Position speakers on either side of the display and check that the left voice of a person on a side of right wiring is correct If you place the display at the front of the room the screen comes from the and the speakers at the back the microphone s left right spatial opposite side s speaker etc direction may be reversed and the orientation of the image and sound will not match The speakers of the other party are not properly positioned Ask the other party to position speakers on either side of
86. prevent personal injury and or damage to property be sure to observe the following safety precautions General The following symbols classify and describe the Follow all warnings and instructions level of hazard and injury caused when this unit is marked on the unit operated or handled improperly N WARNING Power and Ground Connection The power source voltage of this unit is listed on the nameplate Only plug the unit into an AC outlet with the proper voltage If you use a cord with an unspecified current rating the unit or plug may emit smoke or become hot to the touch Denotes a potential hazard that could result in serious injury or death A CAUTION Do not connect the unit to the AC outlet AC extension cords etc in a way that exceeds the power rating of or does not comply with the instructions provided with the AC outlet AC extension cords etc Denotes a hazard that could result in minor injury or damage to the unit or other equipment The following types of symbols are used to classify and describe the type of instructions to be observed The following symbols are examples To ensure safe operation the power cord supplied must be inserted into a standard three prong AC outlet which is effectively grounded through the normal wiring This symbol is used to alert users to a specific operating procedure that must not be performed Q This symbol is used to alert users to a specific operating proced
87. r is displayed Video Out On off FullScreen Layout AoE Remote Control 1 2 3 Bl New York B3 Paris El Board meeting BSI Ly Don 3 Press Start to start the call You can also start the call pressing Enter 4 When you want to end the call press End The Home screen is displayed Document Version 2010 10 Operating Manual 29 Starting a Video Conference Calling from the Menu Screen Operation with the Remote Control Note 30 From the Menu screen you can make a video conference call using up to 99 speed dial numbers 1 to 99 From the Home screen you can make a video conference call using up to 5 One Touch Connection numbers 1 to 5 Press Menu The Menu screen is displayed Select Contact List using A and press Enter The contact list screen is displayed Note Ifyou press G the contact list modification screen will be displayed and the entry can be modified Page 59 Press Y The speed dial screen is displayed Entries are displayed in speed dial number order Contact List No Group site W Address One Touch Key 2 New York 192 168 181 112 One Touch 2 _ 5 of 99 in use 3 Paris 192 168 181 113 One Touch 3 Board meeting ondi 192 168 181 111 One Touch 4 London New York 192 168 181 112 Paris 192 168 181 113 Not Registered Board meeting 2 London 192 168 181 111 New Yo
88. r is on and off when the power is off Remote Control Signal Receiver Receives Remote Control signals The maximum range of reception is approximately 8 m 26 2 ft from front of the KX VC500 and approximately 3 m 9 8 ft from 20 on each side total 40 Start button Press to make or manually answer video conference calls Page 28 Page 37 End button Press to end a video conference call Power button Turns the power on and off Page 24 Status LED Shows the operational status of the KX VC500 Page 18 Home button Press to display the Home screen Page 25 One Touch Connection buttons LED lit Press to select a dial destination from up to 5 destinations displayed on the Home screen Page 28 Note During a video conference call buttons other than Power and End cannot be used Operating Manual Document Version 2010 10 Preparation Main Unit Back 6 8 8 SO 6860 OQ RS 232C terminal This terminal is not available for use MIC jack Page 20 Used to connect the Boundary Microphone optional Page 17 Audio In L R jack Page 20 Used to connect general purpose microphones not for the Boundary Microphone LAN jack Page 20 Connect a LAN cable Camera Control terminal This terminal is not available for use Main Camera terminal Page 20 Connect the main video camera with an HDMI cable Sub Camera terminal Used to connect a seco
89. rent between parties in a video conference call the maximum resolution will be HD even if you have specified Full HD When making a 3 party video conference call the main video camera will be automatically set to HD even if you have specified Full HD When making a 4 party video conference call the main video camera and sub video camera will be automatically set to HD even if you have specified Full HD Default MIC Mute set Use q gt to select whether to mute the microphone s at the start of a received video conference call ON Mutes the microphone s OFF default Does not mute the microphone s Active call Menu Use gt to select whether to display the guide when a video conference call begins ON default Displays the guide OFF Hides the guide Noise reduction Use q gt to select whether to enable noise reduction when a video conference call begins ON Enables noise reduction OFF default Disables noise reduction Call Limit time Enter the maximum length of time for the duration of a video conference call in hours and minutes Note Ifyou set 0 hours 0 minutes default the call time is unlimited Ifthe duration of a video conference call exceeds the specified length of time the call will be automatically disconnected MIC detection Use q gt to select whether to enable the detection of the connection status of the
90. rk 192 168 181 112 Not Registered a El sot YJ Alphabetical order With the dial keys enter a speed dial number 1 to 99 Press Start to start the call When you want to end the call press End The Home screen is displayed Operating Manual Video Out On Off Full Screen Layout 2 PC Camera ideo Source Sub Main Menu End Home j Back B R G w 1 3 Document Version 2010 10 Starting a Video Conference Calling from the Contact List 2 party Conference 3 party Conference 4 party Conference 1 Press Menu The Menu screen is displayed 2 Select Contact List using A W and press Enter The contact list screen is displayed The entries are grouped in the index tabs and displayed in alphabetical order of Group Site Contact List ry ABC JKL MNO PORS Gue Padda Dial EE aaa a ayasa Sof se Board meeting 2 London 192 168 181 111 New Yori k 192 168 181 112 1 oD Remote contra is Start gt 4 b me N g j Back D me 2 Uy EMB Addnew BR Delete GE san LYS Speed Dial order You can also open the contact list screen pressing Contact from the Home screen 3 Select the entry you want to call using A W You can switch the index tab back and forth using lt P I
91. s G e Adialog box to confirm the saving of settings is displayed Use q P to select Yes and press Enter The admin menu screen is displayed Press Home The Home screen is displayed Updating Software 1 Login to the administrator menu Page 71 The admin menu screen is displayed Use A V to select Software update and press Enter The software update screen is displayed L software updates Update Software Now Current Software version 1 00 Available Software version When Automatic Version Check is set to ON Page 73 The latest software version is displayed next to Available Software version Proceed to step 4 if there is an update available When Automatic Version Check is set to OFF Page 73 Use A WV to select Software updates and press Enter The system checks for version updates The latest software version will be displayed next to Available Software version Proceed to step 4 if there is an update available Operating Manual 73 Contacts and Settings 4 Use A W to select Update Software Now and press Enter A dialog box to confirm the updating of your software is displayed Note Please carefully read and confirm the cautions in the dialog box before proceeding to the next step 5 Use 4 gt to select Yes and press Enter The update is automatically downloaded and installed To c
92. s on the field frequency contact your dealer Screen Standby When there is no video conference call transmission and the KX VC500 or remote control is not operated for more than 10 minutes default or when the remote control s Video Out On Off button is pressed the KX VC500 enters screen standby mode Video out to the display is suspended and the status LED turns off Screen standby mode ends when the KX VC500 or remote control is operated or when a video conference call is received 18 Notice If screen standby mode ends and no image is visible check to see if the display or video camera s power saving settings are enabled Check each device s manual for more information about its power saving settings You can change the length of time until the KX VC500 enters screen standby mode Page 74 The KX VC500 will not enter screen standby mode while displaying a computer s screen or a sub video camera s image even if the KX VC500 or remote control is not operated for a period of time When the KX VC500 or remote control is operated and screen standby mode ends the Home screen will be displayed If a button is pressed on the KX VC500 or remote control to end screen standby mode that button s operation is not performed in that case If screen standby mode begins while editing information in the contact list or other screen any unsaved changes will be lost Operating Manual Document Version 2010 10 Preparation
93. screen layout cannot be changed Operating Manual Document Version 2010 10 Adjusting the Volume and Tone Adjusting the Volume You can adjust the volume during a video conference call 1 Press Volume The volume level bar is displayed at the bottom of the screen Video Out On Off FullScreen Layout PC Camera yio sub Main 2 Adjust the volume using Volume Pressing will increase the volume of the other party s voice Pressing will decrease the volume of the other party s voice 3 After about 3 seconds the volume level bar disappears Volume Tone Multicast Status Contact MIC Mute Sei Note You can set the volume level of a video conference call before starting the call Page 62 After ending a video conference call the volume level returns to the volume level set before starting the call You cannot adjust the display s volume Document Version 2010 10 Operating Manual 45 Adjusting the Volume and Tone Muting the Microphone During a video conference call you can mute the microphone so that your voice cannot be heard by the other party You will be able to hear the other party s voice but they will not be able to hear you Note You can set the microphone s to be mute at the start of a received video conference call Page 63
94. se contact your dealer Document Version 2010 10 6 Use A W to select Login and press Enter The admin menu screen is displayed Tokyo 192 168 181 110 Max Bandwidth 9 0Mbps Encryption ON Admin Menu Encryption Update Settings Software update Making Language Settings 1 Login to the administrator menu Page 71 The admin menu screen is displayed 2 Use A W to select Language Setting and press Enter The language settings screen is displayed English EGB save w 3 Press Enter and use A W to select the desired language English default Fran ais Espa ol 4 Press Enter 5 Press G A dialog box to confirm the saving of settings is displayed Operating Manual 71 Contacts and Settings 6 Use 4 P to select Yes and press Enter e The admin menu screen is displayed in the selected language 7 Press Home The Home screen is displayed Making Encryption Settings Note Take care when changing encryption settings because doing so may cause you to become unable to communicate with other parties There is a danger that encryption settings will be changed by a third party Therefore be careful when managing the administrator password and giving users the authority to change encryption settings Ifan encryption password is not set you cannot make encryption settings For details contact your dealer Be awar
95. sisnevedcncecesusevaversdeevieteresoencteeneesene 11 Data CUO uuu u A anaa eaaa Aaaa an ehana ae aaaea aaan 12 Privacy and Right of Publicity Il J uuu 12 Federal Communications Commission Requirements 13 Pr parati r uuu u Sas sia saqsa alus aa aaa aadd ara Ea iA 14 Part Names and Usage LLULLA aaa ass sau want inneticehadmsbantdhonssedaiicacdcdoindicus 14 Maim Unit CEG esate nu S 2 u usus aaa awas a EA a a a Ri saksi h EEE 14 BE BaCk j ucu er Ern aE Sr a awa wasa T OA A 15 Remote Control a r 16 Boundary Microphone Optional Accessory a 17 LEDR anG Se u m umu O cassia sgteusetessGhiasasineadsasesseaasobindenadecaadercateteatetactec 18 Screen Standby eoi mae ne eee een eee reer mee eee err ES 18 Connecting THE KX VC500 J U u uuu T T 20 Turning the Power CN CUE 1 l U u 24 Screen Display sroine ennnen a aenea aaa aE aaa eaa AE aeaaee naasa 25 Home Screen Idle Screen saiisiririiiniiistieaneueeanianir n a akao iaia 25 Men Screen Idle Sereen u L uu uuu aa atena aa ia niaaa bisi ieii 26 Video Conference Call Screen a a aaa sssnsssssssssssssssssss 27 Starting a Video Conference 28 Making a Video Conferenc
96. t the tone of a video conference call before starting the call Page 62 After a video conference call is finished the tone setting returns to the value set before starting the call 48 Operating Manual Document Version 2010 10 Displaying Other Video Sources Displaying a Computer s Screen You can display a computer s screen on your display and to other parties by connecting the computer to the KX VC500 This is convenient when explaining something on the computer s screen while showing it to others for example Main video camera A Computer Jd lt Internet DCE Data Circuit terminating Equipment Connecting the Computer Connect your computer s monitor output to the back of the KX VC500 using a VGA cable Page 15 Make sure the cable used has the correct connector shapes to connect to both your computer and to the KX VC500 You can connect or disconnect the computer during a video conference call You can only display one computer s screen at a time Document Version 2010 10 Operating Manual 49 Displaying Other Video Sources The computer screen resolutions supported by the KX VC500 are VGA 640 x 480 SVGA 800 x 600 and XGA 1024 x 768 SXGA 1280 x 1024 is not supported For each resolution the following settings are supported VGA 60 72 75 85 SVGA 60 72 75 85 XGA 60 70 75 85 Displaying the Computer s Screen You can switch the display
97. te control 1 2 3 is represented by n1 The remote control ID of the KX VC500 1 2 3 is represented by n2 The IP Address is invalid The IP address contains an invalid value Please enter a valid IP Enter the IP address correctly The correct format is Address XXX XXX XXX XXX dotted format decimal notation If the IP address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 Multicast or broadcast addresses cannot be used Check the IP Address The IP address of the other party is the same as your own IP address The same IP address is used for several parties in a multiple party video conference call Register the correct IP address Check the IP address registered in the contact list 94 Operating Manual Document Version 2010 10 Additional Information Invalid DNS Server Address The IP address contains an invalid value Enter the IP address correctly The correct format is XXX XXX XXX XXX dotted format decimal notation If the IP address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 Multicast or broadcast addresses cannot be used Connection will be closedin The t
98. te officials and local regulations When replace the batteries for the remote control use AA R6 type dry cell Do not install the battery backwards so that the polarity is reversed Document Version 2010 10 Before Operation Notes about Operation Please pay attention to the following points when using this device 1 Please contact your dealer for installing upgrading or repairing this device 2 Do not forcefully hit or shake this device Dropping or bumping this device can damage or break this device 3 Do not place this device in a freezer or other location where it is exposed to cold temperatures Doing so may result in damage or malfunctions 4 Place this device at least 2 m 6 ft away from radios office equipment microwave ovens air conditioning units etc Noise from electronic devices can cause static and interference in other devices 5 Do not place this device in a location where it is exposed to hydrogen sulfide phosphorous ammonia sulfur carbon acid dirt toxic gas etc Doing so may result in damage and the usable life span of the device may decrease 6 Do not apply insecticides or other volatile liquids to the device nor leave rubber bands or vinyl objects on the device for extended periods of time Doing so may result in alterations to the material or paint peeling off the device 7 Do not bring cards with magnetic strips such as credit cards and telephone cards near the
99. the display When the MIC position is set automatically if the other party places the display at the front of the room and the speakers at the back the microphone s left right spatial direction may be reversed and the orientation of the image and sound will not match The MIC positions set manually by the other party are incorrect Ask the other party to confirm the manual settings of their MIC positions When setting the MIC position manually the left right orientation should match the left right channels as viewed from the side of the main video camera When the MIC position is set to Center stereo make sure that it is placed with its connector facing the display Page 66 System Settings The settings of the A video conference call is in progress KX VC500 cannot be Make settings after ending the current video conference call changed A video conference call is incoming Ifa video conference call is received when editing contact list settings a dialog box will be displayed asking whether to answer the call without saving the settings Settings other than contact list settings will be lost when a video conference call is received In that case change the settings again after the video conference call has finished 90 Operating Manual Document Version 2010 10 Additional Information If These Messages Appear Call FAILED Encryption settings On Off must match Please change th
100. ting screen is displayed 4 Use A W to select the necessary items and Wp input information Page 79 5 Press G Adialog box to confirm the saving of settings is displayed x 6 Use 4 P to select Yes and press Enter The call history screen is displayed 7 Press Home The Home screen is displayed EEN F EE save EE clear 4 Enter a unit name up to 24 characters Page 79 5 Press G e A dialog box to confirm the saving of settings is displayed 6 Use 4 P to select Yes and press Enter The system settings screen is displayed 7 Press Home The Home screen is displayed Document Version 2010 10 Operating Manual 61 Contacts and Settings Setting the Date and Time 1 Press Menu The Menu screen is displayed 2 Use A W to select Settings and press Enter The system settings screen is displayed 3 Use A Wy to select Set Date Time and press Enter The date time settings screen is displayed Month 07 Day 01 Time 12 59 12h 24h q b EBY ERS LG Save pae Clear 4 Use A W to select the item and input information Enter the year 4 digits month 1 2 digits day 1 2 digits time 24 hour display and select hour display format 12h 24h 5 Press G A dialog box to confirm the saving of settings and system restart after saving is displayed 6 Use 4 P to select Yes and press Enter
101. tions apply to this software Therefore please read license information about GPLs and LGPLs and information about other Open Source Software in the included CD ROM before using this product Also some software parts of this product are licensed under the MOZILLA PUBLIC LICENSE MPL At least three 3 years from delivery of products Panasonic will give to any third party who contacts us at the contact information provided below for a charge of no more than the cost of physically distributing source code a complete machine readable copy of the corresponding source code and the copyright notices covered under GPL LGPL and MPL Please note that software licensed under GPL LGPL and MPL is not under warranty Contact Information http www panasonic net Document Version 2010 10 Operating Manual 3 Introduction Precaution Notice for users in California This product contains a CR coin cell lithium battery that contains perchlorate material special handling may apply See www dtsc ca gov hazardouswaste perchlorate Operating Manual Document Version 2010 10 Table of Contents Table of Contents For YOUN Safety upa inaani ainiaan auauna aanas aeaa daana aiai anarian 7 For Your Safety uuauuaasussssssassakayhaayaaykawkukiawakasasawawawauwakiukaununkayaaaaw aeaaaee Aa aana 7 Before Operation U U uuu u 11 Notes about Operation vvcccieiscccercecsstetessecssoasscsessserctstecte
102. to start the call You can also start the call by pressing Enter 5 When you want to end the call press End The Home screen is displayed 34 Operating Manual Document Version 2010 10 Starting a Video Conference Calling from the Call History You can make a video conference call from the call history The call history is divided into outgoing and incoming calls The last 30 video conference calls made and received are stored in the outgoing and incoming call history Information such as the contact name or IP address the date and time the duration of the call and the result of the call is displayed for each call on the outgoing call history screen and incoming call history screen If the IP address of an entry in the call history is deleted from or edited in the contact list the contact name in the call history entry will be replaced by the IP address Outgoing Call History 2 party 3 party 4 party video conference calls can be made using the outgoing call history e If consecutive video conference calls are made to the same destination only the latest call will appear in the outgoing call history For video conference calls made using the contact list the contact name is displayed For video conference calls made by entering the IP address directly the IP address is displayed The IP address is also displayed even if a matching entry exists in the contact list Incoming Call History Only 2 party video co
103. tory screen by pressing G In the incoming call history if a party is not registered in your contact list their IP address will be displayed In the outgoing call history if a party is registered in your contact list the contact name is displayed However when calling by entering an IP address even if the party is registered in your contact list their IP address is displayed When a contact in the incoming call history is newly added to your contact list the incoming call history will be updated to display the contact s information from the contact list When a party that is not registered in your contact list is selected if you press B the contact list registration screen will be displayed and a new contact can be registered page 60 3 Select the party you want to call using A W 4 Press Start to start the call 5 When you want to end the call press End The Home screen is displayed 36 Operating Manual Document Version 2010 10 Starting a Video Conference Answering a Video Conference Call Depending on your setting you can either respond to a request to participate in a video conference call manually manual answer or automatically automatic answer Page 63 Note Make sure that peripheral devices e g display main video camera are turned on When Manual Answer is Set When a video conference call is incoming there will be an incoming call ring and a dialog box is displayed When the
104. ts connector facing the display For the settings shown in the following diagrams the left right channels are displayed as viewed from the side of the main video camera Here are examples of the relative position of Boundary Microphones Document Version 2010 10 Contacts and Settings When setting Boundary Microphones in a row When setting Boundary Microphones as perpendicular to the display follows Display Main video camera Display Main video camera Speaker Speaker Mi Im R ch L ch Mic 1 wu lt Mic 1 Mic 3 Mee R ch lt 5h On Mic 3 gt Connector orinector Mic 2 Mic 1 Center stereo wi eee Mic 2 Center stereo Mic 1 Right side a Mic 3 Center stereo Mic 2 Center Mono When setting Boundary Microphones parallel Mic 3 Left side with the display Note Display Main video camera Make some noise near the Boundary Microphone gt is displayed to indicate Speaker L Speaker which Boundary Microphone picks up the noise R ch Lch p gt is not displayed when the Boundary y 3 Microphone is mute Mie AEM D gt is not displayed when multiple Connector Boundary Microphones pick up the sound at the same time gt might be displayed by pressing the Mic Mute button when the Boundary Mic 1 Right side Microphone is mute Mic 2 Center Mono Mic 3 Left side Psl Eek e Adialog box to confirm the saving of s
105. tware Update setting 72 Sound setting 62 Specifications system 96 Sub Video Camera viewing 52 System Initialization performing 75 T Tone Adjusting 48 Troubleshooting 86 U Unit Information viewing 57 65 Unit Name setting 61 V Volume adjusting 45 Operating Manual 97 When you ship the product Carefully pack and send it prepaid adequately insured and preferably in the original carton Attach a postage paid letter detailing the symptom to the outside of the carton DO NOT send the product to the Executive or Regional Sales offices They are NOT equipped to make repairs Product service For product service ship the product to the address listed in the Limited Warranty Consult your authorized Panasonic dealer for detailed instructions Panasonic Canada Inc 5770 Ambler Drive Mississauga Ontario L4W 2T3 Panasonic Corporation of North America One Panasonic Way Secaucus New J ersey 07094 http www panasonic com csd Copyright This material is copyrighted by Panasonic System Networks Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic System Networks Co Ltd Panasonic System Networks Co Ltd 2010 PNQX2744YA KK0310KE1100
106. ure that must be followed in order to operate the unit safely The fact that the equipment operates satisfactorily does not imply that the power point is grounded and that the installation is completely safe For your safety if in any doubt about the effective grounding of the power point consult a qualified electrician Plug the power cord firmly into an AC outlet Otherwise it can cause fire or electric shock Do not pull bend rest objects on or chafe the power cord and plug Damage to the power cord or plug can cause fire or electric shock Document Version 2010 10 Operating Manual 7 For Your Safety Q a Oo To prevent fires electric shock injury or damage to the unit be sure to follow these guidelines when performing any wiring or cabling a Before performing any wiring or cabling unplug the unit s power cord from the outlet After completing all wiring and cabling plug the power cord back into the outlet b Do not place any objects on top of the cables connected to the unit c Whenrunning cables along the floor use protectors to prevent the cables from being stepped on d Do not run any cables under carpeting Do not attempt to repair the power cord or plug If the power cord or plug is damaged or frayed contact an authorized service representative for a replacement Ensure that the plug connection is free of dust In a damp environment a contaminated connector can draw
107. video camera s image is displayed the KX VC500 will not enter screen standby mode To return to the Home screen press Camera Main 54 Operating Manual Document Version 2010 10 Displaying Other Video Sources Displaying a Still Image from the Sub Video Camera You can display a still image from the sub video camera during a video conference call Note Fix your sub video camera and the object so that the image is not blurred 1 Press Camera Sub The sub video camera s image is displayed ONOR FulSceen Layout 2 Press R 1 se en 4 The still image from your sub video camera is displayed on your display and the other party s display ae BTE The image becomes gradually clear after a black screen is displayed for about 1 second Ifyou press R while the still image is being sent the image taken when you pressed R the second time is sent to other party s display again Ifthe network has low bandwidth and a high rate of packet loss either it will take a long time to display a clear image or a blurred image will be displayed 3 Press G The display switches from the still image back to the normal sub video camera image Note Ablack screen is displayed for about 1 second after you press G 4 Press Camera Main The screen returns to the main video camera s image Document Version 2010 10 Operating M
108. y cable included Cable length approx 8 5 m approx 28 ft o 39 Part No KX VCA001 MIC Mute button Press to mute your own voice so that other video conference call participants cannot hear you Page 46 LED Indicate the operational status of the Boundary Microphone Red on Microphone is muted Green on Transmitting Orange blinking in 1 second intervals Starting up Off No transmission in progress Note Up to 4 Boundary Microphones can be connected in cascade e Contact your dealer for purchase information Federal Communications Commission Requirements Federal Communications Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense FCC Caution To assure continued compliance example use only shielded interface cables when connecting to other devices Any changes
109. yed in the upper right subscreen Layout 3 Your own image is displayed full screen Layout 1 B A Other Site B This Site Note You can press B R or G to switch the screen layout to that button s pre assigned layout B Other Site Layout 1 R Both Sites Layout 2 G This Site Layout 3 e When using a secondary video source Page 49 Page 52 the screen layout cannot be changed Document Version 2010 10 Operating Manual 39 Changing the Screen Layout Changing the Screen Layout during a 3 party Video Conference Call You can choose from 4 different screen layouts when taking part in a 3 party This Site Site 1 Site 2 video conference call 1 Press Layout The screen will cycle through the available layouts each time you press Layout Layout 1 Image of Site 1 on the left and image of Site 2 on the right Layout 2 Image of Site 1 is displayed full screen and image of Site 2 is displayed in the upper right subscreen Layout 3 Image of Site 2 is displayed full screen and image of Site 1 is displayed in the upper left subscreen Layout 4 Your own image is displayed full screen Layout 1 Layout 2 GGG This site Whisper Mode OFF Sind Menz RB thisste M Side by side EV Whisper Mode OFF B A ip Layout 3

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