Intel® 600SM PCI Phone Adapter User`s Guide
Contents
1. 89 336 73 23 Magyar E term k megfelel a 89 336 EEC s 73 23 EEC Eur pai Ir nyelv el r sainak Icelandic essi vara stenst regluger Evr pska Efnahags Bandalagsins n mer 89 336 EEC amp 73 23 EEC Italiano Questo prodotto conforme alla Direttiva Europea 89 336 EEC amp 73 23 EEC Latvie u is produkts atbilst Eiropas Direkt vu 89 336 EEC un 73 23 EEC noteikumiem Lietuvi is produktas atitinka Europos direktyv 89 336 EEC ir 73 23 EEC nuostatas Malti Dan il prodott hu konformi mal provvedimenti tad Direttivi Ewropej 89 336 EEC u 73 23 EEC Norsk Dette produktet er i henhold til bestemmelsene i det europeiske direktivet 89 336 EEC amp 73 23 EEC Polski Niniejszy produkt jest zgodny z postanowieniami Dyrektyw Unii Europejskiej 89 336 EWG i 73 23 EWG Intel 600SM PCI Phone Adapter User s Guide 26 Portuguese Este produto cumpre com as normas da Diretiva Europ ia 89 336 EEC amp 73 23 EEC Espa ol Este producto cumple con las normas del Directivo Europeo 89 336 EEC amp 73 23 EEC Slovensky Tento produkt je v s lade s ustanoveniami eur pskych direkt v 89 336 EEC a 73 23 EEC Sloven ina Izdelek je skladen z dolo bami evropskih direktiv 89 336 EGS in 73 23 EGS Svenska Denna produkt har tillverkats i enlighet med EG direktiv 89 336 EEC amp 73 23 EEC T rk e Bu r n Avrupa Birli i nin 89 336 EEC ve 73 232. Intel 600SM PCI Phone Adapter User s Guide Order Number D61185 001US ii Revision History Revision Revision History Date 001 First release of the Intel 600SM PCI Phone Adapter User s Guide May 2006 If an FCC declaration of conformity marking is present on the board the following statement applies FCC Declaration of Conformity This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions related to the EMC performance of this product contact Intel Corporation 5200 N E Elam Young Parkway Hillsboro OR 97124 1 800 628 8686 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment
3. Drop Active Call Hook flash then press 1 Switch to another call Hook flash then press 2 Connect calls to a conference Hook flash then press 3 Intel 600SM PCI Phone Adapter User s Guide 20 When using these features you must wait for a dial tone after performing a hook flash Once you hear a dial tone you may press the appropriate call control number on your phone keypad Failure to press a call control number will cancel the process In some cases performing a hook flash will be enough to answer a call waiting event or to initiate a new call If a conference call has been established the Drop Active Call and Switch to another call features can only be used on additional incoming or outgoing calls Basic Call Waiting To answer an incoming call while keeping an existing call on hold 1 Perform a hook flash The first call will be placed on hold and you will be connected to the second incoming call 2 To reconnect to the original phone call first perform a hook flash Then once you hear a dial tone press 2 and you will be reconnected to the original phone call The same procedure can be used to switch back to the second caller 3 To establish a conference call involving all three parties perform a hook flash wait for a dial tone and then press 3 4 To drop the current call and switch to the call on hold perform a hook flash wait for a dial tone and then press 1 Basic Call Conference To create a co
4. 7 After successful installation of the software the main menu shows the final status NOTE The installation procedure will automatically install icons on your computer for your regional Voice over Internet Protocol VOIP service providers Intel 600SM PCI Phone Adapter User s Guide 14 Phone Adapter Country Region Settings To change the country region settings for your phone adapter do the following 1 Open Windows Device Manager double click Sound video and game controllers and then right click Intel R 600SM PCI Phone Adapter to access the Properties dialog box Setup Intel 600SM PCI Phone Adapter 15 2 From the Properties dialog box click the Country region tab This tab provides access to a menu of selectable country names which will indicate to the driver to use a country specific signaling profile Select the appropriate country region and click OK For help with using Windows Device Manager refer to your Windows help system Intel 600SM PCI Phone Adapter User s Guide 16 Uninstalling the Phone Adapter in Windows XP To uninstall the modem in Windows XP 1 Open Windows Device Manager double click Sound video and game controllers right click Intel R 600SM PCI Phone Adapter and then select Uninstall 2 Follow the uninstall instructions that appear For help with using Windows Device Manager refer to your Windows help system NOTE The phone adapter will not function without the p
5. Locate an unused PCI slot 3 If necessary remove the coverplate from the open slot Save the screw 4 Insert the phone adapter card into the PCI slot You may have to push firmly to insert the card 5 Replace the coverplate screw OM19432 Installing the Intel 600SM PCI Phone Adapter Card 11 Connecting the Phone Adapter to the Telephone CAUTION Do not directly connect the Intel 600SM Phone Adapter card to a telephone wall jack The phone adapter will not function properly until it is disconnected from the telephone wall jack and the computer is rebooted The phone adapter will only function properly when connected to an analog phone OM19433 1 Connect a standard telephone to the RJ 11 jack on the back panel of the phone adapter card as shown below OM19434 RJ 11 2 Reconnect the computer s AC power cord Intel 600SM PCI Phone Adapter User s Guide 12 13 2 Setup Intel 600SM PCI Phone Adapter Installing the Phone Adapter Drivers in Microsoft Windows XP To install your phone adapter drivers 1 Turn on the computer 2 When the New Hardware Wizard appears click Cancel 3 Place the Intel Express Installer CD into your computer s CD ROM drive 4 When the Intel Express Installer window appears accept the default settings and click Install Now 5 Follow the installation messages that appear 6 The computer will automatically reboot after installing the phone adapter drivers
6. 11 cable between the phone adapter and the telephone 6 Check to make sure the PCI phone adapter card is seated correctly in your computer If not reseat the PCI phone adapter card for detailed instructions see page 9 Intel 600SM PCI Phone Adapter User s Guide 22 Skype related Issues Skype does not allow the SoftPhone Agent to use Skype If you see the following popup message Request to access Skype was denied Please check Skype Options and restart the SoftPhone Agent then the SoftPhone Agent has been blocked by Skype Perform the following steps to remove the SoftPhone Agent from the list of blocked programs NOTE The following windows may differ depending the version of Skype you are using 1 From the Skype main menu click Tools and then select Options from the pull down menu 2 From the Options window click Manage other programs access to Skype Troubleshooting 23 3 Select IADAPT32 EXE as shown below click Change and then click OK 4 When the following window appears select Allow this program to use Skype and then click OK You will now be able to use Skype with your phone adapter Intel 600SM PCI Phone Adapter User s Guide 24 25 A Regulatory Compliance This appendix contains the following regulatory compliance information for Intel 600SM PCI Phone Adapter European Union Declaration of Conformity statement Product Ecology statement Electromagnetic Compa
7. EEC y nergelerine uyar Product Ecology Statement Lead Free PCI Card This PCI card is lead free although certain discrete components used on the board contain a small amount of lead which is necessary for component performance and or reliability This PCI card is referred to as Lead free second level interconnect The PCI card substrate and the solder connections from the PCI card to the components second level connections are all lead free Table 1 shows the various forms of the Lead Free 2nd Level Interconnect mark as it appears on the board and accompanying collateral Table 1 Lead Free Board Markings Description Mark Lead Free 2nd Level Interconnect This symbol is used to identify electrical and electronic assemblies and components in which the lead Pb concentration level in the PCI card substrate and the solder connections from the PCI card to the components second level interconnect is not greater than 0 1 by weight 1000 ppm or or Regulatory Compliance 27 Electromagnetic Compatibility EMC Regulations Intel 600SM PCI Phone Adapter complies with the EMC regulations stated in Table 2 when correctly installed in a compatible host system Table 2 EMC Regulations Regulation Title FCC Class B Title 47 of the Code of Federal Regulations Parts 2 and 15 Subpart B Radio Frequency Devices USA ICES 003 Class B Interference Causing Equipment Standard Digital Apparatus C
8. Intel 600SM PCI Phone Adapter Card instructions on how to install the PCI phone adapter card 2 Setup Intel 600SM PCI Phone Adapter instructions on how to install the PCI phone adapter software 3 Making a Call Using the PCI Phone Adapter instructions on how to make a call using the PCI phone adapter 4 Advanced Features description of the advanced features of the PCI phone adapter 5 Troubleshooting troubleshooting information for the PCI phone adapter A Regulatory Compliance safety and EMC regulations and product certification Conventions The following conventions are used in this manual CAUTION Cautions warn the user about how to prevent damage to hardware or loss of data NOTE Notes call attention to important information Terminology The table below gives descriptions of some common terms used in this guide Term Description hook flash The act of hanging up the telephone for a short period of time one half second This operation is often used as a signal to perform services such as transferring a call softphone A program that allows you to make Voice over Internet Protocol VoIP telephone calls from your computer or computing device Internet telephony providers typically include a softphone application along with their service VoIP The acronym for Voice over Internet Protocol which allows voice information to be sent digitally over the Internet Intel 600SM PCI Phone Adapter User s Gu
9. off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment to an outlet on a circuit other than the one to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Any changes or modifications to the equipment not expressly approved by Intel Corporation could void the user s authority to operate the equipment Tested to comply with FCC standards for home or office use Canadian Department of Communications Compliance Statement This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil numerique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe B prescrites dans le R glement sur le broullage radio lectrique dict par le minist re des Communications du Canada iii Disclaimer Information in this document is provided in connection with Intel products No license express or implied by estoppel or otherwise to any intellectual property rights is granted by this document Except as provided in Intel s Terms and Conditions of Sale for such products Intel assumes no liability
10. anada EN55022 1998 Class B Limits and methods of measurement of Radio Interference Characteristics of Information Technology Equipment European Union EN55024 1998 Information Technology Equipment Immunity Characteristics Limits and methods of measurement European Union AS NZS CISPR22 Class B Australian Communications Authority Standard for Electromagnetic Compatibility Australia and New Zealand CISPR 22 3rd Edition Class B Limits and methods of measurement of Radio Disturbance Characteristics of Information Technology Equipment International CISPR 24 1997 Information Technology Equipment Immunity Characteristics Limits and Methods of Measurement International VCCI Class B Voluntary Control for Interference by Information Technology Equipment Japan Japanese Kanji statement translation This is a Class B product based on the standard of the Voluntary Control Council for Interference from Information Technology Equipment VCCI If this is used near a radio or television receiver in a domestic environment it may cause radio interference Install and use the equipment according to the instruction manual Korean Class B statement translation This is household equipment that is certified to comply with EMC requirements You may use this equipment in residential environments and other non residential environments Intel 600SM PCI Phone Adapter User s Guide 28 Product Certification
11. eatures Caller ID Features 19 Call Waiting and Conference Call Features by Locale 19 5 Troubleshooting The phone adapter was plugged into a telephone wall jack by mistake 21 SoftPhone Agent will not function in a suspend state 21 No dial tone heard when placing a call 21 Skype related Issues 22 A Regulatory Compliance European Union Declaration of Conformity Statement 25 Product Ecology Statement 26 Electromagnetic Compatibility EMC Regulations 27 Product Certifications 28 Tables 1 Lead Free Board Markings 26 2 EMC Regulations 27 3 Product Certification Markings 28 4 Service Provid
12. ephone wall jack do the following 1 Turn off the computer 2 Disconnect the phone adapter from the telephone wall jack and connect it to a standard telephone for detailed instructions see page 11 3 Turn on the computer SoftPhone Agent will not function in a suspend state If you attempt to place your computer into a suspend state such as standby or hibernate or if the computer attempts it via an inactivity timeout while the SoftPhone Agent is running a message will appear indicating that suspending will disable your softphone service and then ask if you want to continue You will not be able to receive calls or dial out using your phone adapter while your computer is in a suspend state No dial tone heard when placing a call If the SoftPhone Agent is not running or if your softphone application does not have an active connection to your VoIP service provider then your phone adapter will not generate a dial tone If you do not hear a dial tone after picking up the phone try the following troubleshooting steps and recheck the dial tone after each step 1 Ensure that the SoftPhone Agent and your softphone application are running 2 Ensure that your softphone application has an active connection to your VoIP service provider 3 Ensure that the phone adapter card is connected to the telephone 4 Disconnect and reconnect the telephone line to the telephone and to the phone adapter 5 Install a new telephone line RJ
13. er Certification 28 Intel 600SM PCI Phone Adapter User s Guide viii 9 1 Installing the Intel 600SM PCI Phone Adapter Card CAUTION Electrostatic discharge ESD can damage the PCI Phone Adapter Card components Install the PCI card at an ESD controlled workstation If such a workstation is not available wear an antistatic wrist strap or touch the surface of the antistatic package before handling the card Phone Adapter Handling Precautions This phone adapter card can be damaged by static electricity Follow these instructions to minimize the risk of damaging the phone adapter with electrostatic discharge 1 Place everything you need to install the phone adapter close at hand before starting Moving around the room to get tools causes static electricity to build up 2 Stay in physical contact with a metal portion of the computer or the computer s power supply while handling the phone adapter Touching the computer will discharge any built up static electricity 3 Handle the phone adapter card by its top edge and bracket only Do not touch the edge connectors or the exposed circuitry 4 Do not place the phone adapter on any metal surface Intel 600SM PCI Phone Adapter User s Guide 10 Installing the Phone Adapter Hardware To install the PCI Phone Adapter card 1 Turn off the computer and unplug the AC power cord Remove the cover 2
14. ertified Disclaimer This certification applies only to the Intel 600SM PCI Phone Adapter card and cannot be used to certify a system or other components For more details please see http www skype com partners hardware certified_guidelines html
15. hone adapter driver installed Uninstalling the SoftPhone Agent To uninstall the SoftPhone Agent 1 From the Windows Control Panel open the Add or Remove Programs utility select SoftPhone Agent and then click Change Remove 2 Follow the uninstall instructions that appear For help with using Add or Remove Programs refer to your Windows help system 17 3 Making a Call Using the PCI Phone Adapter To make a call using the PCI phone adapter Refer to the instructions provided by your softphone service Instructions for making calls using the phone adapter may vary depending on your softphone service Make sure that your softphone application is running NOTE The phone adapter does not support dialup modem connectivity or fax transmission For Skype Users When you first run Skype a dialog box will appear asking permission to allow the phone adapter to use Skype IMPORTANT You MUST select Allow this program to use Skype and then click OK in order to make Skype calls using the phone adapter Intel 600SM PCI Phone Adapter User s Guide 18 The SoftPhone Agent Pop up Menu Once you have installed the phone adapter software the system tray will display the following icon for the SoftPhone Agent Right click the softphone agent icon to view a popup menu which displays the status of Skype allows you to request whether the SoftPhone Agent will run at startup and allows you to exit the SoftPhone Agen
16. ide vi System Requirements One of the following Intel Desktop Boards D945GNT D945GCZ D945GTP D945GPM D945GBO D945PLNM D915PDT D101GGC D102GGC2 D865GSA One of the following operating systems Microsoft Windows XP Professional Microsoft Windows XP Home Box Contents Intel 600SM PCI Phone Adapter Card Intel Express Installer CD ROM Half height PCI bracket Caution label Reference Guide vii Contents 1 Installing the Intel 600SM PCI Phone Adapter Card Phone Adapter Handling Precautions 9 Installing the Phone Adapter Hardware 10 Connecting the Phone Adapter to the Telephone 11 2 Setup Intel 600SM PCI Phone Adapter Installing the Phone Adapter Drivers in Microsoft Windows XP 13 Phone Adapter Country Region Settings 14 Uninstalling the Phone Adapter in Windows XP 16 Uninstalling the SoftPhone Agent 16 3 Making a Call Using the PCI Phone Adapter For Skype Users 17 4 Advanced F
17. nference call between three or more phones 1 Make a call to the first phone of the conference 2 Once you re connected to the first phone perform a hook flash You will now hear a dial tone 3 Dial the second phone of the conference Once connected perform another hook flash You will now hear a dial tone Press 3 to add the second phone to the conference At this point all three phones will be in the call 4 To add another phone to the call perform the above steps again Call Waiting while in a Conference Call Call waiting while in a conference works the same way that it does in a standard single phone call When a call comes in while you are in a conference call perform a hook flash to put the conference call on hold and connect the incoming call Once connected to the incoming call perform another hook flash and listen for the dial tone Press 2 to be reconnected to the conference call with the incoming call put on hold If you d like to add the incoming call to the current conference perform a hook flash and wait for a dial tone Then press 3 and the incoming call will be added to the conference If you d like to drop the incoming call perform a hook flash and wait for a dial tone Press 1 and the incoming call will be dropped and you will be reconnected to the conference call 21 5 Troubleshooting The phone adapter was plugged into a telephone wall jack by mistake If you connected the phone adapter to a tel
18. o liability for your use of the Third Party Software Please contact the distribution vendor of the Third Party Software for specific support This document as well as the software described in it are furnished under license and may only be used or copied in accordance with the terms of the license The information in this manual is furnished for informational use only is subject to change without notice and should not be construed as a commitment by Intel Corporation Intel Corporation assumes no responsibility or liability for any errors or inaccuracies that may appear in this document or any software that may be provided in association with this document Except as permitted by such license no part of this document may be reproduced stored in a retrieval system or transmitted in any form or by any means without the express written consent of Intel Corporation Intel is a trademark or registered trademark of Intel Corporation or its subsidiaries in the United States and other countries Other names and brands may be claimed as the property of others Copyright 2006 Intel Corporation All rights reserved Intel 600SM PCI Phone Adapter User s Guide iv v Preface This User s Guide provides information about installation features troubleshooting and regulatory requirements for the Intel 600SM PCI Phone Adapter Document Organization The chapters in this User s Guide are arranged as follows 1 Installing the
19. s Board Level Certification Markings Intel 600SM PCI Phone Adapter has the following product certification markings Table 3 Product Certification Markings Description Mark UL joint US Canada Recognized Component mark Includes adjacent UL file number for Intel desktop boards E210882 FCC Declaration of Conformity logo mark for Class B equipment Includes Intel name and 600SM model designation CE mark Declaring compliance to European Union EU EMC directive 89 336 EEC and Low Voltage directive 73 23 EEC Australian Communications Authority ACA C tick mark Includes adjacent Intel supplier code number N 232 Japan VCCI Voluntary Control Council for Interference mark S Korea MIC Ministry of Information and Communication mark Includes adjacent MIC certification number CPU 600SM For information about MIC certification go to http support intel com support motherboards desktop 600SM Taiwan BSMI Bureau of Standards Metrology and Inspections mark Includes adjacent Intel company number D33025 Printed wiring board manufacturer s recognition mark Consists of a unique UL recognized manufacturer s logo along with a flammability rating solder side V 0 Service Provider Certification Intel 600SM PCI Phone Adapter has the following service provider certification Table 4 Service Provider Certification Description Mark Skype certification mark Intel 600SM Phone Adapter is Skype C
20. t NOTE The SoftPhone Agent must be running in the system tray in order make Skype phone calls using the PCI phone adapter Dialing Instructions To make a local or long distance phone call in the U S A dial 1 area code seven digit phone number To make a local or long distance phone call outside the U S A dial country code area code phone number To make international phone calls you must dial the number as follows 011 or 00 country code area code phone number To make Skype to Skype calls simply assign a two digit speed dial number to a Skype contact and then dial that number on an analog phone connected to the PCI phone adapter NOTE For the most current instructions refer to the Skype website 19 4 Advanced Features The Intel 600M PCI Phone Adapter supports a number of advanced features including Caller ID Type I and Type II Call Waiting and Conference Calling Caller ID Features Type I Caller ID allows you to view the phone number of an incoming call on the Caller ID screen Type II Caller ID allows you to view the phone number of an incoming call while you are on an existing call If you have created a contact list using your softphone application and you receive a call from a contact then you will be able to view the name of that contact on the Caller ID screen Call Waiting and Conference Call Features by Locale NOTE The term hook flash means to hang
21. tibility EMC regulations Product certifications European Union Declaration of Conformity Statement We Intel Corporation declare under our sole responsibility that the product Intel 600SM PCI Phone Adapter is in conformity with all applicable essential requirements necessary for CE marking following the provisions of the European Council Directive 89 336 EEC EMC Directive and Council Directive 73 23 EEC Safety Low Voltage Directive The product is properly CE marked demonstrating this conformity and is for distribution within all member states of the EU with no restrictions This product follows the provisions of the European Directives 89 336 EEC and 73 23 EEC e tina Tento v robek odpov d po adavk m evropsk ch sm rnic 89 336 EEC a 73 23 EEC Dansk Dette produkt er i overensstemmelse med det europ iske direktiv 89 336 EEC amp 73 23 EEC Dutch Dit product is in navolging van de bepalingen van Europees Directief 89 336 EEC amp 73 23 EEC Eesti Antud toode vastab Euroopa direktiivides 89 336 EEC ja 73 23 EEC kehtestatud n uetele Suomi T m tuote noudattaa EU direktiivin 89 336 EEC amp 73 23 EEC m r yksi Fran ais Ce produit est conforme aux exigences de la Directive Europ enne 89 336 EEC amp 73 23 EEC Deutsch Dieses Produkt entspricht den Bestimmungen der Europ ischen Richtlinie 89 336 EEC amp 73 23 EEC
22. up the phone briefly one half second by pressing the Flash button or the hook of the phone For all countries except the United Kingdom France and Germany Basic Call Waiting To answer an incoming call while keeping an existing call on hold 1 Perform a hook flash The first call will be placed on hold and you will be connected to the second incoming call 2 To reconnect to the first call perform another hook flash Basic Call Conference To create a conference call between three or more phones 1 Make a call to the first phone of the conference 2 Once you are connected to the first phone perform a hook flash You will now hear a dial tone 3 Dial the second phone of the conference Once connected perform another hook flash At this point all three phones will be in the call 4 To add another phone to the call perform the above steps again Call Waiting while in a Conference Call Call waiting while in a conference call works the same way that it does in a regular phone call When a call comes in while you are in a conference call perform a hook flash to put the conference call on hold and connect the incoming call Once the incoming call is complete perform another hook flash to be reconnected to the conference call The United Kingdom France and Germany In the United Kingdom France and Germany there are three main actions used for advanced calling features They are as follows Feature Action
23. whatsoever and Intel disclaims any express or implied warranty relating to sale and or use of Intel products including liability or warranties relating to fitness for a particular purpose merchantability or infringement of any patent copyright or other intellectual property right Intel products are not intended for use in medical life saving life sustaining critical control or safety systems or in nuclear facility applications Intel may make changes to specifications and product descriptions at any time without notice All information and software contained herein is provided AS IS to Intel customers Intel Corporation disclaims all express or implied warranties and liabilities for the use of this document the software and the information contained herein and assumes no responsibility for any errors which may appear in this document or the software nor does Intel make a commitment to update the information or software contained herein Intel reserves the right to make changes to this document or software at any time without notice Please contact the distribution vendor for specific Linux version support Some of the software included with the Intel 600SM PCI Phone Adapter may be provided by third parties other than Intel Third Party Software Your rights to use the Third Party Software are governed by the license agreements that accompany such components Intel does not warrant such Third Party Software in any way and assumes n
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