Partner Version - IP Office Info
Contents
1. Humber OUODDONRONON Settings 192160421 Bub Met hlazk 258 255 298 0 Syriam Locale Calw us English Humber attigneed to first Exaenaian 10 Humber of Exignzionz on Syriam 0 Features Gonligured Enabled Trunks per phones 5 Licenres Insialied MONE hgeal Exinniiini Connaneind NONE Hunt Group Extensions Pickup Group Extensions i Calling Group Extensions sintini ROME Assigned Allowed List Extensions Disallowed List Extensions Emergency Lini Configured 811 Exirniini HOT Gordeguned las VescelMail NONE excluded fom Damctory Living NONE Extenti nz tor Tanning NONE Ines ul dai Aalan IN Trunk Ca PARTNER Quick Install Page 24 Issue 1b 22 February 2010 IP Office PARTNER Version This is called the Welcome view and is presented briefly during application start followed by log in session and presentation of the Administration screen This view remains displayed if Manager is unable to find a configuration file that is compatible with Essential Edition PARTNER Version This can be because the control unit is not powered up or incorrect connection thus preventing the manager application accessing the contents of the SD card Refer to the separate Admin tool user manual for further instructions The login dialog is dis2. e LEDs 1 to 8 are unlabelled They are used to indicate voice compression channel usage Each LED lit represents 12 596 of the available voice compression channel capacity in use total card capacity rather than licensed capacity I P500 4 Port Expansion LEDs 1 to 8 are used for the expansion ports on the rear of the control unit LEDs 9 to 12 are used for the card s own expansion ports o Red ashing I P500 Combination LEDs 1 to 6 e Green On Phone detected Trunk Daughter Card LEDs Trunk Daughter Card LEDs 9 to 12 Usage e LED 9 is used for daughter card status Red On Error e Red Flash every 5 seconds Card okay Red Slow Flash Initializing e Red Fast Flash System shutdown Analog Trunk e Green on Card fitted e Green flashing Trunk in use PRI Trunk e Off No trunk present e Red Green Fast Flash port 9 or Green Fast e Green on Trunk present Flash port 10 Alarm indication signal AIS e Green flashing Trunk in use from the trunk remote end e Red with Green Blink port 9 or Green Blink port 10 Port in loopback mode set through IP Office System Monitor External Expansion Module LEDs e Green on Module okay e Red on Error e Red flashing Module starting up PARTNER Quick Install Page 33 IP Office PARTNER Version Issue 1b 22 February 2010 Telephone Problems Problem Check this Telephone does not ring
3. fh Flt ES Line Provider s Building Structured Merwark Termination Cabling e Traditional I DC Punchdown Wiring Installations Where necessary the far end RJ 45 plug can be stripped from IP Office cables and wired into traditional wiring systems using punch block connectors This type of installation should be performed by an experienced wiring technician e Trunk Connections The majority of IP Office trunk ports use RJ 45 connectors for acceptance of an RJ 45 to RJ 45 cable However connection at the line providers end may require use of a different plug type in order to match the line providers equipment RJ11 Phone Connectors Many phones use RJ 11 sockets and are supplied with RJ 11 to RJ 11 cables RJ 11 plugs can be inserted into RJ 45 sockets and in many case the connection will work However this is not recommended or supported as the connection lock is not truly positive and may become disconnected An RJ 45 to RJ 11 cable should be used for these connections PARTNER Quick Install Page 15 IP Office PARTNER Version Issue 1b 22 February 2010 Standard IP Office Cables The following are Avaya standard cables available for use with IP Office systems The maximum length is applicable if the standard Avaya cable is replaced with an alternative cable Description 9 Way DTE Cable Connects to control unit RS232 DTE port 9 Way D type plug 2m 6 6 2m 6 6 to 9 way D type socket S Structured Cabling DS Li
4. AVAYA IP Office PARTNER Version PARTNER Version Quick Installation Guide Issue 1b 22 February 2010 2010 Avaya All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases Documentation Disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Link Disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this Documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CRE
5. 392200 Fax 44 0 1707 376933 Web http marketingtools avaya com knowledgebase PARTNER Quick Install Page 40 IP Office PARTNER Version Issue 1b 22 February 2010
6. Manager IP Office 500v2 Control Unit running R Version LAN Cable Manager is part of the IP Office Admin suite of programs and has its own user manual for Essential Edition PARTNER You should note that the software level of Manager application is 2 higher than the software level of the IP Office 500 system core software with which it is released For example IP Office Manager R8 0 was released with Office R6 0 core software Manager can be used to change or introduce changes to the Essential Edition PARTNER Version system configuration Easy to use hot links initiate administrator tasks po I MPORTANT Manager is an off line editor It loads a copy of the IP Office PARTNER Version system current configuration settings Changes are made to that copy and it is then sent back to the IP Office 500v2 control unit for those changes to become active This means that changes to the active configuration in the system that occur between Manager receiving and sending back the copy may be overwritten For example this may affect changes made by users through their phone or voicemail mailbox after the copy of the configuration is received by Manager PARTNER Quick Install Page 8 IP Office PARTNER Version Issue 1b 22 February 2010 Introduction IP Office Manager 1 1 1 Installing Manager i This data is provided for information only It is not part of the installation procedure Manager 8 is a
7. P Office PARTNER Version can be installed without using Avaya IP Office Manager software but only if it is a very basic system If this method of installation is used only those sections of this document listed below are relevant Chapter 1 Introduction this section and System Constraints 107 only Chapter 2 Getting Started 12 all Chapter 3 System Installation 18 all except Manager Responses 24 Changing Remote Administration password 26 and Final Actions 29 PARTNER Quick Install Page 7 IP Office PARTNER Version Issue 1b 22 February 2010 1 1 IP Office Manager J This data is provided for information only It is not part of the installation procedure The Essential Edition PARTNER Version Admin Tool IP Office Manager is an application for viewing and editing an IP Office system configuration It is a tool meant primarily for system installers and maintainers Manager runs on a Windows PC and connects to the Essential Edition PARTNER Version equipment via Ethernet LAN connections It is the recommended tool you should use during installation When Manager is used with Essential Edition PARTNER Version the PC running Manager is connected directly to the IP Office 500v2 control unit being installed or updated Manager detects that an Essential Edition PARTNER Version configuration is present and automatically starts in its Essential Edition PARTNER Version mode designed to manage the system IP Office
8. Version systems use default security settings These settings must be changed to make the system secure As a minimum you must change the default Remote Administrator Password Failure to do so will render the Essential Edition PARTNER Version system potentially unsecured Change Remote Administrator Password using Manager 1 Start Manager w Avaya IP Office R6 Manager File Edit View Help Welcome to IP Office Essential What would you like to do 7 Please rev Change Remote Administration Password Hardwart Contral Change System settings nterna Create Calling Lists Expan Feature Administer speed Dial Soret 2 From the Manager home page select Change Remote Administration Password A log in dialog is displayed Configuration Service User Login IP Office 194 IP 500 Service User Mame administrator Service User Password Change Password Change Password New Password Re Enter Mew Fassword Cancel 4 Make required changes and click OK Ky Remember you are changing the password for accessing the Essential Edition PARTNER Version system to which you are attached not the manager application PARTNER Quick Install Page 26 IP Office PARTNER Version Issue 1b 22 February 2010 System Installation Change Admin Password Change remote administration password from a ETR 18D 34D phone 1 At a system administration extension 10 and 11 with the phone idle pre
9. n other cases it may be a locale regulatory requirement and or a necessary protective step for example areas of high lightning risk e WARNING During installation do not assume that ground points are correctly connected to ground Test ground points before relying on them to ground connected equipment The ground point on IP Office control units and external expansion modules are marked with a rh or symbol Ground connections to these points should use a 14 AWG solid wire with either a green sleeve for a functional ground or green and yellow sleeve for a protective ground e Additional protective equipment In addition to grounding additional protective equipment will be required in the following situations Refer to Out of Building Telephone Installations in the main Avaya IP Office IP Office PARTNER Version Installation and Reference Manual e On any Digital Station or Phones external expansion module connected to an extension located in another building PARTNER Quick Install Page 20 IP Office PARTNER Version Issue 1b 22 February 2010 System Installation Control Unit 3 2 SD Card The IP Office 500v2 control unit used in Essential Edition PARTNER Version has two SD card slots on the rear panel labeled System SD and Optional SD Various IP Office 500v2 features and applications including a license key are required for the system configuration These are stored on the SD card The serial number also known as the fea
10. that includes a system light does not light telephone with Background Music on turn it off The message waiting light may not be compatible with the system only phones with LEDs not neon lights support message waiting lights Or the telephone may not be connected to the proper module Intercom Autodialer does not work Cannot make outside calls Is Forced Account Code Entry assigned to this extension Has someone changed the Outgoing Call Restriction for the extension Did someone lock the extension with Station Lock Use Station Unlock from extension 10 or 11 to unlock it Local telephone company may not be receiving signals accurately If problem is on just one telephone see Telephone does not Work above Too many tip ring devices may be trying to dial at once Local telephone company line may be faulty unplug each line from its module and test it by using a single line telephone f the trouble does not occur on the single line telephone the problem is in your control unit f the trouble occurs on the single line telephone switch the line cord and try again If this does not work call the telephone company Cannot make outside calls from pool Is Forced Account Code Entry assigned to this extension buttons on pooled extensions Is your dial mode incorrect Use Dial Mode 201 to reset it Has someone changed the Pool Access Restriction for the extension Pool may not be assigned to the extension There may not be eno
11. the Essential Edition PARTNER Version extensions 10 and 11 ports 1 and 2 must support digital supervisor telephones e Remaining cards can be fitted in any order into any available slots The only exception is the IP Office 500 4 Port Expansion card which can only be installed in right hand slot 4 e t is recommended that cards are fitted from left to right otherwise automatic system number allocation could be inconvenient e There are restrictions to the number of supported cards of some types When such a limit 10 gt is exceeded the right most card of that type will not function e Ensure that you use the labels supplied to identify the card fitted into the control unit po Warnings e Correct anti static protection steps should be taken while handling circuit boards e Cards must never be added or removed from the control unit while it has power connected e Tools Required e 5mm Flat blade screwdriver e Anti static wrist strap and ground point Installing Base Card 1 Check that there is no power to the control unit 2 Using a flat bladed screwdriver remove the cover from the slot on the front of the control unit that will be used for each card being installed This cover is no longer required but should be retained until installation has been completed 3 Starting at the left hand slot insert cards Allowing the card to rest against the bottom of the slot begin sliding it into the control unit When half ins
12. 2 Trunks SIP 10 U Unpacking 14 V Voicemail 10 21 W Welcome screen 24 Windows servers 9 Wrist strap 22 PARTNER Quick Install IP Office PARTNER Version Page 38 Issue 1b 22 February 2010 PARTNER Quick Install Page 39 IP Office PARTNER Version Issue 1b 22 February 2010 Performance figures and data quoted in this document are typical and must specifically confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others Intellectual property related to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the amp or M are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements Any comments or suggestions regarding this document should be sent to wgctechpubs avaya com 2010 Avaya Inc All rights reserved Avaya Unit 1 Sterling Court 15 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel 44 0 1707
13. 8 or above installed Ensure you have a pre programmed Avaya SD card that is compatible with the system you are about to install Note The pre installation tasks listed above should have been completed before installing the hardware PARTNER Quick Install Page 13 IP Office PARTNER Version Issue 1b 22 February 2010 21 Unpacking Use the following procedure when unpacking any equipment supplied by Avaya or an Avaya reseller or distributor e Objective To check that the correct equipment has been supplied and that no damage has occurred during transit J Information Required e Equipment Checklist Obtain an installation checklist of the parts and equipment expected lt gt e Identify the SD memory The serial number is printed on the SD prefixed with either SN or FK e Check for Package Damage Before unpacking any equipment check for any signs of damage that may have occurred during transit If any damage exists bring it to the attention of the carrier Check the Correct Parts Have Been Delivered Check all cartons against the packing slip and ensure that you have the correct items Report any errors or omissions to the equipment supplier Retain Packaging and Documentation While unpacking the equipment retain all the packaging material Fault returns are accepted only if repackaged in the original packaging If performing a staged installation the original packaging will also assist when repa
14. DIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reprodu
15. Office PARTNER Version Capacity Up to 48 extension ports of which there may be a maximum of 18 ETR ports Maximum 64 in any individual conference Silence suppression is applied to conferences with more than 10 parties Four combination of IP500 trunk daughter cards and up to two IPA400 trunk cards Four Up to a maximum of 128 channels using two IP500 VCM cards Supported in Canada United States plus Countries that support North American telephony US standards Office core software level R6 0 minimum e Bin file ip500v2 bin Internal power supply unit Free standing rack mounted requires I P500 Rack Mounting Kit or wall mounted requires I P500 Wall Mounting Kit Width 445mm 17 5 Depth 365mm 14 4 Height 73mm 2 9 2U Clearance 90mm minimum all sides 220m at front 500mm all side when wall mounted Maximum configuration file size 2048KB Page 19 Issue 1b 22 February 2010 3 1 1 Grounding Use of ground connections reduces the likelihood of problems in most telephony and data systems This is especially important in buildings where multiple items of equipment are interconnected using long cable runs for example phone and data networks All IP Office control units and external expansion modules must be connected to a functional ground some cases such as ground start trunks in addition to being a protective measure this is a functional requirement for the equipment to operate
16. Ringer volume may be too low Do Not Disturb or Call Forwarding may be turned on Line Ringing may not be set to Immediate Telephone may be faulty switch telephones and try again Display shows only 16 characters per Possible power outage unplug the modular telephone cord and replug line Display time and date are not correct 15 your system clock correct Use System Date 101 and System Time 103 to set the date and time Caller I D does not work Are you subscribed to Caller 107 Is the line connected to a module that supports Caller 107 Did someone activate Call Coverage If so their extension number will Telephone does not Work Is the telephone cord plugged into the right jack on the bottom of the telephone Telephone may need to be reset unplug the cord and with the handset hung up re plug Telephone cord may be defective switch cords and try again Telephone may be defective switch telephones and try again There may be a problem with the control unit switch to a different port and try again Is the telephone cord plugged into the correct jack of the DSS Is the Intercom Autodialer plugged into an electric outlet Telephone cord may be defective switch cords and try again Cannot record a call Two calls may already be recording Make sure you have a four port mail system You may not have enough ports programmed in Hunt Group Standard phone message waiting Telephone may be part of a combination extension
17. TNER Quick Install IP Office PARTNER Version Contents Page 3 Issue 1b 22 February 2010 Chapter 1 Introduction PARTNER Quick Install Page 5 IP Office PARTNER Version Issue 1b 22 February 2010 Introduction 1 Introduction The Avaya IP Office Essential Edition PARTNER 9 Version is a telephone system software that runs on the Avaya IP Office 500 V2 hardware platform It is designed for small businesses and more specifically retail stores manufacturers and professional offices generally with 5 to 25 users Office Essential Edition PARTNER Version although physically different provides the same features and behavior as the Avaya PARTNER Advanced Communication System ACS This quick guide explains how to install the IP Office Essential Edition PARTNER Version system It is intended that installation should be carried out by an Avaya trained technician using a laptop PC with IP Office Manager R6 0 software installed When this quick installation is completed systems running with analog trunks should place and receive calls with no further programming or setup e The IP Office PARTNER Version system is a converged voice and data communications system It should therefore only be installed by persons with telephony and IP data network experience e Installers must be trained on IP Office systems Through its Avaya University AU Avaya provides a range of training courses including specific IP Office impleme
18. an Intercom Autodialer to certain telephones Assembling PARTNER Telephones All PARTNER telephones are shipped with a stand for either desk mounting or wall mounting the telephone For other telephones see the instructions that are provided with the telephone Gather the line and extension cords hanging from the control unit and twist tie or wire wrap them Testing the modules l Test the base card modules by doing the following a Plug a system telephone into the first port on each module b Press the line button on the telephone for each outside line and listen for a dial tone Connecting handsets 1 telephone systems that are based on a patch intermediate connection system 2 Connect line cords to the line jacks on the modules 3 Connect the free end of each line cord to the appropriate telephone network interface jack 4 Fill each module before moving to the next module to the right D As each handset is connected any necessary software it contains is automatically checked and updated as necessary PARTNER Quick Install Page 25 IP Office PARTNER Version Issue 1b 22 February 2010 3 7 Change Admin Password This password controls remote or local access to the system to make administrative changes to the overall set up such as changes to the configuration or equipment The administration password can only be changed by an administrator e po WARNI NG Administration Password Change Required New Essential Edition PARTNER
19. ard flashing every 5 seconds LED9 on each base card fitted with a trunk daughter card also flashes every 5 seconds e The control unit then begins upgrading the external expansion module if fitted This is indicated by the red center LED on each module flashing red The process is completed when the LED changes to steady green The LEDs on the rear of the control unit go through the following sequence during a normal start up Note that the times are approximately only 105 Finished System SD m Optional SD If present On the front of the control unit LED1 on any IP500 base cards fitted is used as follows LED9 is also used for any trunk daughter cards fitted LED1 LED9 PARTNER Quick Install Page 32 IP Office PARTNER Version Issue 1b 22 February 2010 Troubleshooting Checking the LEDs Control Unit LEDs Description Optional SD System SD Green on OK Flashing Green reading or writing Red card not inserted correctly or missing e Alternate red green Starting up e Red on No software e Green on Okay e Flashing Red Error Shutdown Base Card LEDs Base Card LEDs 1 to 8 Usage All Cards e LED1 is used for base card status e Red On Error e Red Flash every 5 seconds Card okay e Red Slow Flash Initializing e Red Fast Flash System shutdown I P500 Analog Phone No status LEDs are used for analog phone extensions I P500 Digital Station e Green On Phone detected I P500
20. cking equipment to be moved to the final install site e Ensure that Anti Static Protection Measures are Observed Ensure that anti static protection measures are observed at all times when handling equipment with exposed electrical circuit boards Check Parts Visually inspect each item and check that all the necessary documentation and accessory items have been included Report any errors or omissions to the dealer that supplied the equipment Check Documentation Ensure that you read and retain any documentation included with the equipment PARTNER Quick Install Page 14 IP Office PARTNER Version Issue 1b 22 February 2010 Getting Started Unpacking 2 2 Cabling and Cables The Essential Edition PARTNER Version system is designed primarily for use within an RJ45 structured cabling system using CAT3 unshielded twisted pair UTP cabling and RJ 45 sockets A structured cabling system is one where cables are run from a central RJ 45 patch panel in the communications data room to individual RJ 45 sockets at user s desk All wires in each cable between the patch panel and the desk socket are connected straight through This arrangement allows devices connected at the patch panel to be swapped to match the type of device that needs to be connected at the user socket For example making one user socket a phone port and another user socket a computer LAN port without requiring any rewiring of the cables in between Ie
21. component of the IP Office Admin Suite of applications This suite is supplied on the IP Office Administrator Applications DVD In addition to Manager the suite includes e System Monitor This is a tool for system installers and maintainers Interpreting the information output by System Monitor requires detailed data and telecoms knowledge e System Status Application This application that can be used to monitor the status of an IP Office system such as extension trunks and other resources It displays current alarms and most recent historical alarms PC Requirements Minimum PC Requirements Operating System Support RAM Server OS NEN Hard Disk Free Space Windows 2003 Server Processor Windows 2008 Server Pentium Client 05 NEN Celeron 2000 Professional x AMD XP Professional Additional Apps Vista Business Enterprise NET2 Vista Ultimate already present Windows 7 ncludes disk space required for NET2 component PARTNER Quick Install Page 9 IP Office PARTNER Version Issue 1b 22 February 2010 1 2 System Constraints J This data is provided for information only It is not part of the installation procedure Max allowed in system I P Office Essential Edition PARTNER Version Base Cards Phone 8 Base Phone 2 Base DS 8 Base ETR 6 Base new 6DS 2POTS VCM10 LE Combination new I P Office 500 Daughter Cards ATM 4 Uni daughter PRI 1 Uni daughter I P Office 500v2 Expansion Mod
22. ction transfer and or use can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on 5 web site at http support avaya com ThirdPartyLicense Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada Suspected security vulnerabilities with Avaya Products should be reported to Avaya by sending mail to securityalerts avaya com For additional support telephone numbers see the Avaya Support web site http www avaya com support Trademarks Avaya and the Avaya logo are registered trademarks of Avaya Inc in the United States of America and other jurisdictions Unless otherwise provided in this document marks identified by ang SM are registered marks trademarks and service marks respectively of Avaya Inc All other trademarks are the property of their respective owners Documentation information For the mos
23. erted check that the card rails have engaged with the slot edges by trying to gently rotate it If the card rotates remove it and begin inserting it again 4 The card should slide in freely until almost fully inserted At this point apply pressure at the base of the front of the card to complete insertion of the connector 5 Using a flat bladed screwdriver secure the card PARTNER Quick Install Page 22 IP Office PARTNER Version Issue 1b 22 February 2010 System Installation Fitting Base Cards 3 4 Going Live n During installation it is recommended that the control unit is started without it being connected to any other unit This ensures that the 96 SHORT gt defaults to a known set of IP address settings l With power off insert the SD card in the first System SD control unit rear panel slot 2 Connect the installation laptop via an R45 lead to the LAN socket on the control unit rear panel 3 Apply power to the control unit 4 As the control unit goes through its start up cycle make the following checks e The CPU LED changes to green rear of unit e The System SD LED changes to green rear of unit e The LAN connection LED flashes and then settles to steady green rear of unit e Card module front lamps light randomly but after approximately 30 second the No 1 lamps flash together once every 5 seconds front of unit e f the control unit does not behave as above power it down and ensure al
24. ger Once Essential Edition PARTNER Version is installed the responsibility for setting this password rests with the customer You should point this fact out and if required make the change using manager before you leave as follows 1 In the System Parameters box change system password Field accepts digits only 2 Click the hot link Change System Settings Set Change System Password from an ETR 18D 34D phone l At a system administration extension 10 and 11 with the phone idle press Feature 0 0 followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 403 The phone displays Set System Password 3 Enter a four digit password 4 Exit programming by pressing Feature 00 You can also exit programming mode by lifting the handset then place it back in the cradle Set Change the system password from a 1408 1416 phone l At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the d up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the d up or down arrow buttons to scroll the display to Restrictions Permissions When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 4 Use the up or down arrow buttons to scroll the display to Set System Password When displayed press Select 5 The current sett
25. he indicated button until that character is displayed If you pause more than 1 second after press a button the cursor will move onto the next space L3 smarts 2 __ 3 L4 agii a __ 6 G6moMNO oww wwz __ ome 4 Use the dial pad to enter an password of up to 8 characters When completed press Enter To remove the characters entered so far press Clear 5 Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Quick Install Page 27 IP Office PARTNER Version Issue 1b 22 February 2010 3 8 Set System Password The system password is a four digit password that users can enter from their telephones to override dialing restrictions if the extension has access to an outside line Through system administration you can set and change the system password from extensions 10 or 11 e The password overrides all dialing restrictions e Once a password is programmed you must enter it to turn Night Service on and off Additionally if night service is on users in the Night Service Group must enter the password to make any outgoing calls except calls to numbers on the Emergency Phone Number List and marked system speed dial numbers e Dialing restrictions for extensions not in the Night Service Group remain the same as during normal daytime operation Set Change System Password using Mana
26. ing is displayed 6 Enter the new four digit system password Use Default to return to the default setting of no password 7 Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Quick Install Page 28 IP Office PARTNER Version Issue 1b 22 February 2010 System Installation Set System Password 3 9 Final Actions You may be required to compile calling lists build groups and allocate permissions etc before leaving the customer premises This depends on arrangements made between your local office and the customer If required use Manager to create any lists Changes to the basic Essential Edition PARTNER Version configuration setting up trunks adding licenses etc are detailed in the Avaya IP Office IP Office PARTNER Version Administrator PC Tool User Guide identified in the Introduction 7 po As you use Manager to make changes to the IP Office PARTNER Version setup you are forced to save or discard changes you have made before leaving any set up screen to go on to another task However you should remember that you are accumulating these changes in a COPY of the control unit configuration file which must be saved back to the SD card before changes are effective Similarly system changes such as plugging in handsets during this time are recognized by the IP Office PARTNER Version system but are undetected by Manager which is working with a copy of the configuration file Avaya rec
27. l Timer Duration by 100 milliseconds Calls on hold are disconnected CO Disconnect Time 203 setting may be too short Call on Hold hangs up but line does CO Disconnect Time 203 may be too long try resetting it not disconnect Local telephone company does not send a hold release signal you may need the help of our hotline All telephones dead no dial tone or Power may have been interrupted to the control unit lights check the power cord the on off switch and the LEDs on the modules Power outlet may be faulty test the outlet with an appliance like a lamp Multiple telephones dead no dial tone one or more system modules may be out try reseating the module in the or lights control unit PARTNER Quick Install Page 35 IP Office PARTNER Version Issue 1b 22 February 2010 Index A Admin tool user manual 24 Administrator 26 Analog lines 25 Antistatic 22 Applying power 23 Associated documents 7 ATMA daughter card 10 B Base card 10 19 22 Basic install 7 Bulletins technical 12 C Cable ties 12 Cable RJ45 15 Card base 10 19 22 combination 10 daughter 10 ETR 10 expansion 22 folders 21 format 21 frontlamps 23 insertion 22 reinsertion 21 removal 21 22 SD 14 21 23 24 serial number 21 slots 19 22 trunk 19 VCM 19 Change password 26 Combination card 10 Connection grounding 20 Control unit 19 21 24 grounding 20 rear 23 slot cover 22 CPU LED 23 Customer handover 29 D Daughter ca
28. l base card connectors are fully engaged e f retry fails call Avaya support or refer to the Avaya IP Office IP Office PARTNER Version Installation and Reference Manual for more detailed installation instructions and technical information 5 Start up Manager on the installation laptop The splash screen displays briefly as Manager application starts No response or action is required Avaya IP Office Manager Version 8 0 011021 PARTNER Quick Install Page 23 IP Office PARTNER Version Issue 1b 22 February 2010 3 5 Manager Responses Manager running on the laptop will detect Essential Edition PARTNER Version has started up correctly During start up avava 1P office r6 manager ________________ __ File Edit View WELCOME to IP Office Administration What would you like to do Create an Offline Configuration Open Configuration from System Read a Confiquration from File Contiguration Service User Login IP Office DDOEDE 052194 IP 500 2 Service User Mame hdminiskrabar After start up 7 Vall IP Olfice Hb Mansner Walcome to IP Essential Edilion PARTNER Version Administration What would you like to do gt Please review the cunnent IP Office Setup below Change Password Change Satan sen i Hantware Installed Corin Unit E OE VE intemal Modules DIGOTATDATIMA Expansion Modules Feature Kev HOME
29. ne Connects from RJ45 sockets to RJ 11 socketed digital station 7000478 13 See table Cable and analog phones 71 25 below PRI Trunk Cable Connects PRI trunk ports to the line providers network 7002134 3m 9 1 termination point RJ45 to RJ45 Red 40 0 Expansion Interconnect Connects the control unit to expansion module RJ 45 to 7002134 1 3 3 1 3 3 Cable RJ 45 Blue 57 LAN Cable Connects from IP Office LAN ports to IP devices RJ45 to 7002134 9 1 100m 32 RJ 45 Grey 81 0 8 The table below details the maximum total cable distances for DS and analog extensions using different cable types Telephone Unshielded Twisted Pair UTP 50nf Km AWG22 AWG26 CW1308 0 65 0 4mm 1400 Series 1000m 3280 1000m 3280 400m 1310 400m 1310 ETR 1000m 3280 1000m 3280 400m 1310 Analog Phones 1000 3280 1000m 3280 400 1640 800 2620 PARTNER Quick Install Page 16 IP Office PARTNER Version Issue 1b 22 February 2010 Chapter 3 System Installation PARTNER Quick Install Page 17 IP Office PARTNER Version Issue 1b 22 February 2010 3 System Installation The procedures detailed in this section take you through an installation of Essential Edition PARTNER Version The instructions should all be completed in the order they are given e Objective To prepare and connect the major units of an Essential Edition PARTNER Version system so that it is capable of being used fo
30. ntation and installation training It also provides certification schemes for installers to achieve various levels of IP Office accreditation e It is the installer s responsibility to ensure that all installation work is done in accordance with local and national regulations and requirements It is also their responsibility to accurately establish the customer s requirements before installation and to ensure that the installation meets those requirements e You should read and understand this documentation before installation You should also obtain and read the Avaya Technical Bulletins relevant to recent IP Office software and hardware releases to ensure that you are familiar with any changes to the equipment and software Limitations This document contains only basic information for systems using standard analog telephone equipment Essential Edition PARTNER Version is an out of the box installation and is meant to be operational for analogue telephone users when it is switched on without requiring any setting up or pre configuration For telephones that require system configuration such as SIP or Trunk settings or if you are not fully familiar with the Avaya IP Office system you should refer to the installation and configuration instructions contained in the Avaya IP Office Essential Edition PARTNER Version Installation and Reference Manual and the Avaya IP Office Essential Edition PARTNER Version Administrator PC Tool i Note
31. ommend that whilst using Manager you save the configuration file at frequent intervals to ensure the working copy and Manager copies of the configuration file remain as compatible as possible Do not power down the system after changes until a backup is taken Backup instructions may be found in the IP Office PARTNER Version Administration PC Application User Guide A Do not leave the Manager application open for long periods and particularly when it is not being used Check system operation and gather all packing materials for disposal If appropriate obtain sign off signature from the customer PARTNER Quick Install Page 29 IP Office PARTNER Version Issue 1b 22 February 2010 Chapter 4 Troubleshooting PARTNER Quick Install Page 31 IP Office PARTNER Version Issue 1b 22 February 2010 4 Troubleshooting I nstall problems e Have you inserted the correct Avaya System SD card into the System SD slot on the rear of the control unit e Ensure that you have the correct card There are three versions A Law Mu Law and Partner Version e Ensure that the card has the level of software required 11 necessary the card can be upgraded to match a version of IP Office Manager e The control unit loads firmware from the System SD card with which it uses to upgrade itself and the components installed in the control unit e This process takes approximately a minute The end of this process is indicated by LED1 on each base c
32. onal digital station ports Phone 16 Expansion Module adds 16 additional analog station ports Based on these configurations an Essential Edition PARTNER Version may support up to 56 lines 1 PRI 3 up to 10 SIP trunks and up to 48 stations Up to 18 ETR stations and or 46 digital ports 2 POTS Maximum growth capabilities are software blocked in the system IP Office PARTNER Version will support up to 10 SIP trunks which can be assigned across multiple SIP service providers The following features are pre assigned on the ETR 18D and 34D telephones e Last Number Redial e Drop e Voice Mail Access Each extension has voice mailbox assigned with Automatic Voice Mail Coverage turned on e Recall CO hook flash e Auto Line Selection L1 L2 etc PARTNER Quick Install Page 10 IP Office PARTNER Version Issue 1b 22 February 2010 Chapter 2 Getting Started PARTNER Quick Install Page 11 IP Office PARTNER Version Issue 1b 22 February 2010 2 Getting Started This chapter describes preparation work that should precede installation of the Essential Edition PARTNER Version equipment and software System components Pre requirements Office 500v2 control unit with power lead Base and daughter cards fitted to base cards as necessary to fulfill customer system requirements Minimum of 1 digital supervisor telephone provided by the customer Avaya SD Card registered to customer Mounting kit
33. opy of the Essential Edition fonmary PARTNER Version configuration backup id Contains of the primary folder at some previous point A backup copy of the primary contents yTIBITIIC to this folder can be invoked manually using Manager or SSA or as part of the IP Office software emp upgrade using Manager Feature Key Ivmail Contains the prompts used by embedded voicemail and the mailbox messages e dynamic Contains files used by the Essential Edition PARTNER Version and retained through a reboot of the System e temp Contains temporary files used by the Essential Edition PARTNER Version and not retained through a reboot of the system The Optional SD card can contain a similar set of folders These are used as an additional backup or they can be used as the source for upgrading the contents of the System SD card The SD Card can be backed up and copied The Manager application 8 enables updates and changes to be made to the SD Card content Separate instructions for these tasks are contained in the IP Office Administrator PC Tool Manager user manual PARTNER Quick Install Page 21 IP Office PARTNER Version Issue 1b 22 February 2010 3 3 Fitting Base Cards General Notes e Fit all the internal IP Office 500 cards before powering up the control unit e The first left hand slot of the control unit must have a DS or ETR ports base card fitted This is because in
34. played Default Service User password is Administrator After successful login the welcome screen is replaced by the Administrator home page The Manager screen changes to this Admin home page as soon as the control unit has completed booting This view confirms that installation of the Essential Edition PARTNER Version system has been successful System Installation Manager Responses 3 6 Connecting the System If the site already has a patch panel for all outside lines and extensions you should be able to use the existing wiring to install the system hardware and connect telephones to the system yourself During control unit startup e Extensions and Users A user is automatically created for each physical extension port detected in the system Users are assigned extension numbers starting from 10 User names take the form Extn10 Extn11 e Hunt Group A single hunt group 1 called Main is created and the first 10 users are placed into that hunt group as members There are 1 to 6 hunt groups available Incoming Call Routes Two default incoming call routes are created Voice calls are routed to the hunt group Main I nstalling Telephones After you have installed the IP Office 500v2 control unit and have connected the line and extension cords and gone live 23 you are ready to install the telephones Installing the telephones includes assembling connecting and testing the telephone As desired you also can connect
35. r making and receiving telephone calls This installation section assumes that phones are being connected to IP Office PARTNER Version within an existing RJ 45 structured cabling system If phone connections are being made through older punchdown wiring systems then the installer is expected to be qualified and approved for that type of installation The basic installation procedure described in following sections of this document is as follows 1 Equip 22 gt the control unit 19 with base cards fitted with daughter cards where needed Insert base cards 22 gt working from left to right and do not leave unoccupied slots between cards Insert the supplied SD 21 gt card Connect the Manager 8 laptop PC to the control unit 19 Connect telephones to extensions 10 and 11 Admin users Apply power to the control unit The control unit automatically configures the connected system Oo Ul W N Start up the PC and run the Manager application Ignore the splash screen display because as yet it has not discovered an Essential Edition PARTNER Version system to manage 7 Manager software on the PC displays the Welcome screen identifies basic system components and system settings 8 Plug in telephone 25 gt connectors to the remaining extensions 9 Apply simple housekeeping rules to cables by tying them in associated and clearly labeled bundles 10 Route cables carefully so that they do not intrude the working area or create a ha
36. rd 10 Default password 24 Dial tone 25 Dimensions 19 E Expansion module 10 Extension port 19 Extensions 25 G Grounding control units 20 H Hard Disk Space 9 Hardware components 10 Home page 24 Install basic 7 12 confirmation 24 9 pre requirements 12 PARTNER Quick Install IP Office PARTNER Version Index system 18 telephone 25 IP Office admin suite selecting 9 administrator applications CD 9 DVD 9 Manager application 8 selecting 9 IP500 Installation Check CardLED 32 J Java 9 L LAN socket 23 Laptop 7 23 LED CPU 23 Lines analog 25 cord 25 Log in session 24 Maximum units 10 Mounting 19 N NET2 9 O Operating systems 9 p Part number 15 Password administration 26 changing 26 default 24 remote access 26 system 26 Patch panel 25 PC requirements 9 Power application 23 Pre requirements 12 R Rack mounting 19 RAM 9 Recall 10 Remote access 26 RJ45 connector 15 5 15 Screen home 24 splash 23 26 SD card 14 21 24 SD card insertion 23 Servers 9 setup exe 9 Signoff 29 SIP trunk 10 Slot cover 22 Socket LAN 23 Software level 8 19 Splash screen 23 26 Start up 23 24 Station ports analog 10 Page 37 Issue 1b 22 February 2010 Station ports digital 10 System checks 23 operating 9 telephone 25 T Technical bulletins 12 Telephone connection 12 install 25 stand 25 system 25 Temporary files 21 Tie wrap 25 Tools 12 2
37. s installed if units are not to be freestanding g Tools Required l Phillips No 1 screwdriver for removal of module covers 2 Cutter for cable ties 3 Phillips No 4 screwdriver 4 Flat screwdriver No 5 medium size 5 Wrist strap for anti static grounding or similar 6 PC running Windows XP 2003 During the Staging Installation later in this manual we recommend that you use a Laptop PC that has the IP Office Manager Essential Edition PARTNER Version Administration Tool Manager application installed with a LAN cable for direct connection to the control unit to enable changes to be made in the basic configuration or to set up user lists 7 Indelible marker for cable labeling PARTNER Quick Install Page 12 IP Office PARTNER Version Issue 1b 22 February 2010 Getting Started Fl Parts Required l Cable ties 2 Cabling labels 3 Technical Bulletins Each IP Office PARTNER Version software release is normally accompanied by a Technical Bulletin detailing special installation requirements known issues etc Various software releases and their associated Technical Bulletins can also be obtained from http support avaya com Pre installation activity involves the following Evaluating the environmental requirements Connecting lines and extensions Identifying telephone type to be installed at each extension Mounting and connecting auxiliary equipment Obtain a Laptop PC which has IP Office Manager 86 0
38. ss Feature 0 0 followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 730 3 1f a system password 28 gt has been set the prompt Enter Sys Password is displayed Enter the four digit system password 4 The current password default for new systems is Administrator is displayed 5 Enter or change the password e Enter a character by pressing the indicated button until that character is displayed If you pause more than 1 second after press a button the cursor will move onto the next space La 2 axAC 3 4 d4ohicH e SKK 6 __ oww 9 wwz ome e 6 To save the password press Enter The bottom line of the display shows the password as it has been entered 7 Exit programming by pressing Feature 00 You can also exit programming mode by lifting the handset then place it back in the cradle Change remote administration password from a 1408 1416 phone l At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Dial 730 4 f a system password 28 has been set for the system you will be prompted to enter that password before you can proceed 5 The display will show Remote password e Enter a character by pressing t
39. t current versions of documentation go to the Avaya Support web site http www avaya com support or the IP Office Knowledge Base http marketingtools avaya com knowledgebase Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center The support telephone number is 1 800 628 2888 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support PARTNER Quick Install Page 2 IP Office PARTNER Version Issue 1b 22 February 2010 Contents 1 Introduction 1 1 IP Office 2 8 1 1 1 Installing 9 1 2 System aces retta ois oer so Rcs 10 2 Getting Started 2 1 soc ecu 14 2 2 Cabling and 15 3 System Installation Set Control Drs caos itte eU eR 19 SPEC ETE 20 Mc NS 21 3 9 Fitting 22 3 4 GOING LVE ate eyes eel eee 23 3 5 Manager 24 3 6 Connecting the 25 3 7 Change Admin 26 3 8 Set System Password ees 28 3 9 Firial AGHOPS 2 Elcg 29 4 Troubleshooting AEX rc EN 37 PAR
40. ture key is printed on the SD prefixed with either SN or FK Except during maintenance the System SD slot must contain an Avaya SD card at all times The files on that card are used when the Essential Edition PARTNER Version system is started because the Feature Key serial number only present on Avaya cards is used for the licensing of IP Office features The Optional SD slot can be used for an optional second card to store occasional copies of the System SD card or individual files Non Avaya cards can be used for this as long as they conform to the standard below Format rules SDHC minimum 4GB FAT32 format Single partition SDHC class2 FAT32 SPI amp SD bus A SD Card Removal SD cards should never be removed while being used Though the SD card slot LEDs indicate when data is being written to an SD card lack of flashing LED is not a sufficient safeguard If the System SD card is removed licensed features will continue operating for up to 2 hours This allows card replacement on a live system However the control unit is not fully functional until 2 hours after SD card re insertion The System SD card contains the following folders e primary system SD Contains the firmware files for the control unit external expansion modules and supported phones system The folder can also contain music on hold files and license key files This is the main set of files used by the IP Office system when booting up Also contains the stored c
41. ugh lines assigned to the pool to support the usage One or more local telephone company lines may be faulty test each line from extension 10 Calls are answered automatically a Automatic System Answer and or Direct Extension Dial is turned on turn it call rings once then disappears as if off answered an auxiliary device fax modem voice messaging system answering machine answers when it should not either Check the device and adjust it to answer on a later ring or turn off auto answer Set the extension s Line Ringing to Delayed Ring Auxiliary device does not answer Device may not recognize the system ringing pattern Change the extension s ring pattern by using Distinctive Ring 308 Change the setting for Intercom Dial Tone 309 to Machine the system will generate an outside dial tone for the extension PARTNER Quick Install Page 34 IP Office PARTNER Version Issue 1b 22 February 2010 Troubleshooting Problem LLL L L IIIIBIIILIII this Trouble LIII the person you called If you are using a 4 try using the handset If you have touch tone dialing you may have a faulty telephone or cord Automatically dialed calls beginning Setting may not be inserting a long enough pause increase setting with star codes are miss dialed Recall feature is not working Increase Recall Timer Duration 107 by 100 milliseconds If using the feature disconnects the call decrease Recal
42. ules Office 500v2 PHONE 16 IP Office 500v2 DIGITAL STATION 16 System capacity for the Essential Edition PARTNER Version is flexible and can use combinations of the following hardware components e Control unit 4 available slots maximum of 4 of the following cards e The first left hand slot of the control unit must have a DS or ETR ports base card fitted This is because in the Essential Edition PARTNER Version extensions 10 and 11 ports 1 and 2 must support digital supervisor telephones Up to 2 Combination cards each provides 6 DS ports 2 POTS station ports 4 POTS line ports and supports up to 10 SIP lines Up to 3 ETR 6 cards each provides 6 ETR station ports Up to 3 DS8 cards each provides 8 digital station ports Up to 3 Phone 8 cards each provides 8 POTS station ports o Maximum of 3 because a combination card DS 8 or ETR 6 must be present in system Up to 3 Phone 2 cards each provides up to 2 POTS station ports o Maximum of 3 because a combination card DS 8 or ETR 6 must be present in system An ATM4 daughter card can be added to any ETR6 card or DS card or Phone card increasing POTS line capacity 1 PRI T1 daughter card may be added to any ETR 6 card or DS card or Phone card increasing digital line capacity One expansion module may be added to the main control unit providing additional growth capability The supported expansion modules are 0516 Expansion Module adds 16 additi
43. zard 11 Manager 8 can be used to prepare user lists permissions group memberships and other administration tasks or the customer may do this through handset TUI actions detailed in the Essential Edition PARTNER Version ETR Telephone System Programming and User Guide The procedures identified above are elaborated in the following sections h Note Connection to analog and digital phones not located in the same building as the IP Office PARTNER Version is only supported with the addition of additional protective equipment and additional installation requirements See Out of Building Telephone Installations in the Avaya IP Office IP Office PARTNER Version Installation and Reference Manual PARTNER Quick Install Page 18 IP Office PARTNER Version Issue 1b 22 February 2010 System Installation 3 1 Control Unit The IP Office 500v2 slots are numbered 1 to 4 from left to right They can be used any order See Constraints 10 However if the capacity for a particular type of card is exceeded the card in the rightmost slot will be disabled The control unit must not be used with uncovered slots as this would affect unit cooling Maximum Extensions Conference Parties Trunks Cards VCM Card Slots Locales Software Level Power Supply Mounting Dimensions Memory PARTNER Quick Install IP
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