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DS 5000 Series User Guide

1. 75 AME Password If your keyset has AME PASSWORD MMC 110 set to YES you must enter your station password to listen to messages being left This will prevent unauthorized people from listening to messages being left for you If the password option is turned on while a message is being left press the flash ing AME indicator and enter your station password not your Samsung Voicemail password You will then hear the message being left Call Record If you have a call record button assigned to your phone you may press it at any time to record the conversation in progress If you have a display keyset you will also have the soft key options to pause and time the message 76 SHORTCUTS Calling Calling a station that is busy or does not answer you can press to immediately send the call to the called parties mailbox Call Divert to Voicemail While receiving an incoming ringing call dial 4 to immediately send the caller to your personal voicemail box This will override the call forward no answer setting Direct Messaging 4 DSS To make it easy to leave messages for others in your office without hav ing to dial their extension number first keyset users may simply dial plus a mailbox extension number and leave a message directly If you dial a busy exten sion press to connect directly with the mailbox Self Memo Reminder Pressing will leave a message in your own mailbox This is useful to r
2. 0 0 13 ee ascendi teet trito nds ce Etica DNE ERE E RT EE 13 B sy Gall IAG EE 14 Ee Cl e ssccssassceiess si cede tienes a e a 14 Calling Your system Operator asse tette etal 17 CALL PROCESSING Holding Calls atceoces ecc i etu metu ctus cab tci uda qb ctu cor 16 17 Transenna EC 17 18 Transfer with EE ebe 18 Taster to Voicemail 18 isa anniina 18 Conference Calls 19 KE EEE tonii teftes teat ttn neret tetuer 20 21 EUR ei TEE 22 My 22 ER EE 23 DIALING FEATURES Speed DialiliQ E 24 Programming Personal Speed Dial Numbers 24 25 One Touch Speed KI E 25 tast TT 25 Manual Retry with 26 Save Number with E 26 49 26 Atomatic E 26 Pulse to Tone ChandgeoVOl 27 Memo E ei ka i iid dae cid 27 PAGING AND MESSAGING eer 28 Makiric ET e E E 28 TR RRERRRRRNES 28 29 Nieet Me TT TN oec trinitate tube side ttn etus desde tnn etre aout 29 Messages Set and Cancel uia tl biz Eb aieiaiee baiiian 30 Returning MESSAGES toic gear eet EE 30 3 Programmed IUBE AOI Roin idera cedi CONVENIENCE FEATURES Do Not Ueleger EE a Oe Time DINI PN ich ase aks haat achat eka ale Established Call 0 Appointment Reminder Alarm Clock Door Bhone TEE Execu tive Secretaky
3. Press TRANSFER to store your selection 39 Your keyset may be equipped with a Headset mode button If it is so equipped pressing this button while the light is out will cause the keyset to enter headset mode and the light will illuminate to indicate this Pressing the button while the light is lit will cause the keyset to return to handset mode and the light will go out HOT KEYPAD On your phone system your keyset s keypad can be made live or hot so that it is not necessary to lift the handset or press the SPEAKER button before you begin dialing Calls can be made and features activated by simply dialing the C O line number trunk group access code intercom number or feature access code To ac tivate this feature e With the handset on hook press TRANSFER and then dial 110 Dial 031 to turn the Hot Keypad on or 030 to turn it off Press TRANSFER to store your selection KEY CONFIRMATION TONE You can hear a short beep confirmation tone each time you press a button on the dial pad This tone can be turned on or off e While on hook press TRANSFER and then dial 110 e Dial 040 to turn tones off or 041 to turn tones on Press TRANSFER to store your selection REJOINING A PAGE This feature allows you to hear the remaining portion of an ongoing internal page after you return your keyset to idle To enable this feature e With the handset on hook press TRANSFER and then dial 110 Dial 051 to turn this fea
4. Ringback Tone Indicates the station you dialed is ringing RINGBACK TONE 1000 ms ON 3000 ms OFF SS CONTINUOUS Busy Tone Indicates the station you dialed is busy BUSY TONE 500 ms ON 500 ms OFF 4 p CONTINUOUS DND No More Calls Tone Fast busy tone indicates the station you dialed is in the Do Not Disturb mode or cannot receive any more calls DND NO MORE CALLS TONE 250 ms ON 250 ms OFF Nu WW Nd FOR TEN SECONDS Transfer Conference Tone Indicates your call is being held and you can dial another party TRANSFER CONF TONE 100 ms ON 100 ms OFF CONTINUOUS Confirmation Tone Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OFF FOR ONE SECOND l l l l programmable Error Tone A distinctive two level beeping tone indicates you have done something incorrectly Try again ERROR TONE 50 ms of tone 1 50 ms of tone 2 FORTHREE SECONDS DS 5021D Programmable Buttons 21 Soft Button LCD Panel Status Indicator Scroll Button Speaker Volume Button c o Keyset Redial Button SC j Support Navigation Button Dial Button Speaker Button Microphone Conference Button Hold Button Transfer Button DS 5014D Programmable Buttons 14 Soft Button LCD panel Speaker Scroll Button Volume Butto
5. Message Reminders LT 3 Discard 4 Group Message Private Messages r 4 Reply to Sender s Group LJ Fax Only Messages 5 Place 1 5 calito sender Deliver Copy Hd 55 of Fax Message 6 Forward a Copy of Message Ll 8 Pause Resume Rewind 9 Menu Prompting L7 Seconds Group 434 Change 9 A Specific Sender gE Playback Volume Play 8 Pause Resume L Message Inventory L Message Playback FEM 9 Fast Forward 0 Play 5 Seconds Menu Options y Change Cancel Return Playback Speed to Subscriber Menu Ski Skipto Next Message Scan Messages 0 Play Menu Options LI Play Message 190 information Cancel Return to Subscriber Menu Record amp Send Messages Record Menu g For a Directory of Subscribers To Createa Reminder Enter the Recipient s Number Review Recording Stop Append to Recording Discard Recording and Rerecord Set Delivery Options Specify Future Delivery SEND Message Then Copy Rewind 5 Seconds Change Playback Volume Pause Resume Record Playback Fast Forward 5 Seconds Change Playback Speed SEND Message Then Exit Record Play Menu Options Cancel Return to Subscriber Menu Access Manager Follow Me Block All Calls Call Forwarding Call Screening Find Me Aut
6. MANUAL CAMP ON Press the CAMP button or dial 45 Thecalled station will receive off hook ring tone repeated every few seconds and its first available CALL button will flash green to indicate your call is wait ing Wait for the called party to answer The called station must release its first call or place it on hold before answer ing your camp on NOTES 1 If you receive No More Calls tone that station has no available button to accept your call Hang up or leave a message 2 Ifthe Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before dialing AUTO CAMP ON When you want to automatically camp on to a busy station without pressing the camp on button every time you call a busy station you can set your phone for auto camp on e With the handset on hook press TRANSFER and then dial 110 e Dial 081 to turn on auto camp on or 080 to turn it off Press TRANSFER to store your selection CALLING YOUR SYSTEM OPERATOR Dial 0 to call your system operator or group of operators If you want to call a specific operator dial that person s extension number NOTE If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER button before you begin dialing CALL PROCESSING STOTEN HOLD When you are connected to any call press HOLD The call will flash green at your keyset If this call appears on a line button at other keyse
7. Options Subscriber Menu Change Password Record Name Enter Diretory Name Extended Prompting Pause Resume Menu Prompting Play Menu Options Cancel Return to Services Menu 61 ACCESSING YOUR MAILBOX Also known as Subscriber Services Menu Inside Callers Subscriber logging in from their Desk Dial the voicemail access number or press the key assigned to ring the Samsung Voicemail VMMSG Enter your personal password when prompted the default password is 0000 Outside Callers Subscribers calling from Cell Phones or outside of the office environment Dial the phone number that will be answered by the Samsung Voicemail The main greeting will answer At the main greeting dial 4 plus your Subscriber or mailbox number Subscriber and Mailbox numbers will usually match your extension number e Enter your personal password when prompted the default password is 0000 Access your Subscriber Services or Mailbox from a Station other than your Own or checking a mailbox associated with a different station e Press the VMMSG key or dial the voicemail group number You will be prompted to enter a password Press k This will take you to the Main Auto Attendant Menu Press plus the Subscriber number of your choice You will be prompted to enter you password At this point the inside and outside callers follow the same instructions You will hear a message stating the numb
8. the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing PROGRAMMING PERSONAL SPEED DIAL NUMBERS You can program frequently dialed telephone numbers in a personal speed dial list A station may be assigned up to fifty numbers 00 49 See your system admin istrator to determine the amount assigned to your station While on hook press TRANSFER and then dial 105 Diala speed dial number 00 49 Diala line or line group access code Dialthe telephone number to be stored 24 digits maximum It can include st k FLASH and PAUSE Press TRANSFER to store the number NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing 24 For the purposes of pro AB gramming speed dial num bers the programmable but tons are known as A B C D E and F A Jg m The A button not used e The B button inserts a flash e The C button inserts a pause The D button is used for pulse to tone conversion If your system uses rotary or pulse dialing C O lines pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones The E button is used to hide digits Display keyset users may want to hide some speed dial numbers so that they will not show in the display When you are entering a telephone number press E All subse
9. under ntercom Calls for descriptions e While on hook press TRANSFER and then dial 103 Dial 0 for Ringing 1 for Auto Answer or 2 for Voice Announce Press TRANSFER to store your selection SET ANSWER MODE CO Your incoming CO calls can be set to follow the intercom answer mode e While on hook press TRANSFER and then dial 110 e Dial 15 to access AUTO ANS CO Press the VOLUME UP or DOWN key to change status Press TRANSFER to store your selection NOTE When your keyset is programmed for Auto Answer and you have Forward No Answer FNA turned on you must answer screened transfers by pressing the SEND button before your FNA timer expires or the call will forward AUTOMATIC HOLD While on an outside call pressing a line button route button or a flashing CALL button will automatically put your call on hold and connect you to the next call This feature can be turned on or off at your keyset With the handset on hook press TRANSFER and then dial 110 Dial 001 to turn Automatic Hold on or 000 to turn it off Press TRANSFER to store your selection NOTE Intercom calls can be automatically put on hold by pressing TRANSFER HEADSET OPERATION Keyset users can switch between headset mode and handset mode When using headset mode press the SEND END button to answer and release calls e With the handset on hook press TRANSFER and then dial 110 e Dial 021 to use the headset or 020 to use the handset
10. SPECIAL APPLICATION MENU Below are instructions for additional call processing and special applications that can be accomplished via the LCD programming These features and functions can be accessed by pressing the MENU button Follow the user instructions below to utilize these features and functions After pressing the MENU button use the direction button to scroll to the desired menu option Press ENTER to access the menu To navigate within the menu you may scroll to the desired option function or dial the associated option function number Press END button to exit programming MENU OPTIONS Note that some of the features listed here may require system programming and configuration in order to function See your system administrator for details Press the MENU button to access the options below Use the UP DOWN direc tional button to scroll to and within option menus and sub menus You may also dial the option number after pressing the MENU button 1 OUTGOING LOGS Allows you to view a list of the 30 most recent outgoing calls from the keyset You may return the call directly from the displayed sta tus Scroll or dial option number 1 Outgoing Call Log Press ENTER Scroll to the desired PHONE NUMBER and press the SEND button to automatically dial the number OR e Press CANCEL to return to Main Menu OR e Press END to exit programming 2 INCOMING LOGS Allows you to view a list of the 30 most recent incoming
11. Wait for reply 701 CONF 05 55 PAGE MUTE CALLER ID WHAT IS CALLER ID Caller ID is the name given to the telephone company provided feature that de livers the telephone number and sometimes the name of the person calling your phone There are two types of Caller ID the first delivers the calling party s tele phone number only and the second sometimes referred to as Deluxe Caller ID delivers both the calling party s telephone number and name as listed in the tele phone directory The phone system can handle both types of Caller ID in fact in the case of num ber only delivery the system can be programmed to insert a name for a specific telephone number However even though you are paying to receive Caller ID information there are some circumstances that mean you will not receive this in formation The six most common reasons are listed below along with the display information that the system will provide PRIVATE The caller does not wish his her name or number to be re vealed to you This type of call can be stopped at the tele phone company by dialing an access code on your outside lines This will redirect these PRIVATE calls to an announce ment that states that you do not wish to receive calls that have had Caller ID blocked The code to block these calls can usually be found in the front section of the telephone direc tory OUT OF AREA The caller is calling from an area that cannot provide Caller ID informatio
12. before dialing CANCELING CALLBACK A callback will be canceled if not answered within 30 seconds If you have set a callback your CBK button will light Your phone may have a maximum of five callbacks to lines and or stations set at a time To cancel a callback e Press the CBK button if programmed or dial 44 You will hear confirmation tone While you are listening to confirmation tone press the HOLD button This will cancel the oldest set callback NOTE If the hot keypad feature is turned off you must first lift the handset or press the SPEAKER button before dialing INTERCOM CALLS GA SLING OTHER STATIONS Dial the extension number or group number Wait for the party to answer If you hear a brief tone burst instead of ringback tone the station you called is set for Voice Announce or Auto Answer Begin speaking immediately after the tone Finish the call by replacing the handset or press the END button NOTES 1 If you have a DSS button assigned to an extension or station group you may press this button instead of dialing the number 2 Ifthe Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing ANSWERING INTERCOM CALLS When your keyset rings simply lift the handset OR press the SEND button to be connected to the calling station Tofinish the call replace the handset or press the END button See Ring Preference under Cu
13. button Pressing this button while receiving an OHVA call will disconnect the voice announcing party and return you to your original call IN GROUP OUT OF GROUP If your keyset is assigned to a station ring group you can remove your keyset from the group and then put it back in While you are out of the group you can receive calls to your extension number but not calls to the group number If you have an IN OUT button with the group number assigned Press the IN OUT button It will light red when your keyset is in the group Press the IN OUT button again to exit the group and turn the light off Repeat as necessary If you do not have an IN OUT button Dial the IN OUT access code number then the group number then 0 to exit the group or 1 to enter the group NOTE If the Hot Keypad feature has been turned off you must first lift the hand set or press SPEAKER button The IN OUT button can include an extender to indicate the specific group that this button will affect This means that if you are in multiple groups you can de cide for which groups you will receive calls 37 CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows customers using the AME feature to enable password protec tion This will prevent unauthorized users from listening to your messages being left The passcode is the same as your station passcode This feature only applies if there is an Samsung Voicemail card installed in the system and yo
14. calls to the keyset You may return the call directly from the displayed status Scroll or dial option number 2 Incoming Call Log Scroll to the desired PHONE NUMBER and press the SEND button to automatically dial the number OR Press CANCEL to return to Main Menu 56 OR Press END to exit programming SPEED DIAL Allows you to search through Station and System Speed Dial Numbers You may dial the number directly from the displayed status Scroll or dial option number 3 Speed Dial Press ENTER Scroll to option or dial desired option 1 Personal Speed 2 System Speed Press ENTER OR Scroll to the desired number and press the SEND button to automatical ly dial the number OR Press CANCEL to return to main menu OR e Press END to exit programming DIRECTORY DIAL Allows you to search for station speed system speed and station numbers based on their associated programmed name Scroll or dial option number 4 Directory Dial e Press ENTER Scroll to option or dial desired option 1 Personal Speed 2 System Speed 3 Station Number Enter the name associated with that speed number or station number Press the SEND button to automatically dial the number OR e Press CANCEL to return to main menu OR Press END to exit programming FORWARD SET Allows you to assign station call forward condition for the phone You must first set the forward type and destination Options 2 5
15. continue to press the SEND button for more than 2 seconds and the last outside number called will be redialed The SEND button operates as the ANS portion of the ANS RLS button An ANS RLS button may be assigned to the station as a programmable button e ENTER BUTTON This button is used to select a menu option or to save changes made to a menu or submenu option DIRECTION BUTTON The DIRECTION BUTTON is the donut shaped ring which surrounds the ENTER button This button is used to navigate within the menus There are directional arrows stenciled into this button which indi cate which direction the cursor will be moved END BUTTON This button is used to disconnect a call after a conversation or to move to the initial screen The END button operates as the RLS portion of the ANS RLS button An ANS RLS button may be assigned to the station as a programmable button CANCEL BUTTON This button is used to erase any characters or numbers entered by the dial pad or to move to the previous screen FEATURE ACCESS CODES This user guide is written based on the default access code for using system fea tures If the system numbering plan has been changed some of the access codes may not be correct Your installing company can inform you of the correct codes SYSTEM TONES The system provides several tones to assist you Some of these tones are already familiar to you Intercom Dial Tone A steady tone that indicates you can begin dialing
16. etc Direct Station Selection DSS buttons are programmed to ring specific stations You can press a DSS button instead of dialing the extension number CALL INDICATIONS The buttons on your phone have light emitting diodes LEDs These are tri colored LEDs that light green red or amber green and red together Intercom calls also called internal calls always appear on your CALL buttons They will always light green You can have up to eight CALL buttons but at least two are recommended Outside calls appear on individual line buttons if they are assigned When an indi vidual line is not assigned to its own button it will appear on a CALL button Your outside calls will light green on your keyset and red on other keysets You never lose sight of your calls while they are on hold They stay right where you put them and are identified with a green flashing light Some simple rules to remember Any steady LED indicates the line or feature is in use Afastflashing green LED indicates a new call ringing in Aslow flashing green or red LED indicates a call is on hold Aslow flashing amber LED indicates a recall to your keyset SPEAKERPHONE All DS keysets are speakerphones Pressing the SEND button will answer an incoming call on the speakerphone Pressing the END button will release the call on the speakerphone Switching from the handset to the speakerphone is easy Simply press the SPEAK ER button and hang up th
17. is programmed with Call Log Blocks then the Redial will access the call log when pressed SAVE NUMBER WITH REDIAL To save the number you just dialed for later use press the SNR button before hanging up To redial this saved number at any time press the SNR button or dial 17 The same line will be selected for you NOTES 1 Ifthe Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing 2 The saved telephone number is stored in memory until you save another number 3 Redial does not apply to intercom calls CHAIN DIALING You may manually dial additional digits following a speed dial number or chain as many speed dial numbers together as required e After the first speed number is dialed press MEMORY again and dial another speed number OR manually dial additional digits following a speed dial num ber AUTOMATIC REDIAL RETRY When you are making an outside call and you receive a busy signal the system can automatically redial the number for you It will automatically redial at a pre programmed interval for up to 15 attempts When you hear a busy signal press the RETRY button The system will reserve the line and automatically redial the same number for you You will hear the call being made through the keyset speaker The micro phone is muted 26 When the called party answers lift the handset or press the flashing SPEAK ER to begin spe
18. messages or 3 to listen to saved messages Note After you enter your password if Autoplay of New Messages is enabled and you have new messages the Samsung Voicemail will begin to play them auto matically A subscriber can control this feature From the Subscriber Services Menu 6 5 toggles Autoplay of New Messages ON OFF SUBSCRIBER SERVICES MENU The following is a list of all the options available in the Subscriber Main Menu 1 LISTENING TO NEW MESSAGES 11 GROUP NEW MESSAGES RECORD AND SEND A MESSAGE 3 LISTENING TO OLD MESSAGES 33 GROUP OLD MESSAGES 4 ACCESS MANAGER 5 PERSONAL GREETINGS 6 MAILBOX ADMINISTRATION 8 PAUSE RESUME 63 0 D PLAY MENU OPTIONS EXIT TO AUTO ATTENDANT PERSONAL SERVICES LISTENING OLD OR NEW MESSAGES 55 77 64 Play replay the message you just heard Play the previous message Save the message you just heard and listen to the next message Delete the message you just heard and listen to the next message Reply to the message This will allow you to leave a message in the mailbox of the sender if the sender has a mailbox on this system Return the call directly to the telephone number that left the message This will work for internal and external callers but Caller ID service is need ed to use this feature on an outside call Deliver a fax copy This will allow you to receive attached faxmail document s Faxmail docu ments can be del
19. receive dial tone through the speaker OR press SPEAKER receive intercom dial tone and dial a line access code Dialthe telephone number Finish the call by replacing the handset or pressing the END button NOTE You will receive No More Calls tone when you attempt to make a call and there is no button available for that line f Least Cost Routing is enabled on your phone system this button may be labeled LCR or accessed by dialing an access code usually 9 If your system is programmed to require an authorization code before making a call dial plus a valid code before selecting a C O line f your system is programmed to require an account code before making a call press the ACC button or dial 47 plus a valid bin number press the ACC button again and then select a C O line See Account Codes for more information For more information on authorization and account codes see your system administrator NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before dialing ANSWERING AN OUTSIDE CALL e Lift the handset and you are automatically connected to the ringing call See Ring Preference under Customizing Your Keyset OR press the SEND but ton to automatically answer on the speakerphone NOTE If a call is flashing at your keyset but not ringing you must press the flash ing button to answer UNIVERSAL ANSWER Outside lines m
20. seconds e Press the DIR button DIRECTORY Select the directory you wish to use PERS personal speed dial numbers SYS system speed dial numbers or STN station names Dialthe key on the keypad that corresponds to the first letter of the name you wish to search for Use the UP and DOWN arrows to scroll through the names Press the DIAL soft key to dial the number NOTE A DIR button can have an extender to take you directly to one of the above lists PERS SYS or STN 44 CALL PROGRESS DISPLAYS During everyday call handling your keyset display will provide information that is helpful and in some cases invaluable Displays like CALL FROM 203 TRANSFER TO 202 701 RINGING TRANSFER FM 203 708 busy Camp on to 204 Recall from 204 Call for 501 message frm 204 and FWD ALL to 204 keep you in formed of what is happening and where you are In some conditions you are prompted to take an action and in other cases you receive directory information DISPLAY NUMBER DIALED Display keysets begin showing digits as they are dialed They will stay in the dis play until the call duration timer comes on automatically or the TIMER button is pressed If the call duration timer is not used the number dialed will be displayed until the call is released transferred or put on hold CALL DURATION TIMER The system can be set to automatically time outside calls A few seconds after you dial a telephone numbe
21. the announced orbit number 0 9 You will be connected to the parked call NOTES 1 You must have a PARK button or park access code to retrieve and place calls in park orbits If the parked call is not retrieved within a pre programmed period of time it will recall your keyset and have a slow flashing amber light You cannot park and page intercom calls If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing AUTOMATIC PARK WITH PAGE BUTTON While in conversation press the PAGE button The call is automatically parked at your station Receive page tone and dial a desired page zone number Make announcement indicating your extension number or the line number Hang up 29 To retrieve an automatically parked call Dial 10 plus the number that was announced If you have a PAGPK button press it and dial the number that was announced If you have a PARK button press it and dial the announced orbit number You will be connected to the parked call NOTES 1 If the call is not retrieved within a pre programmed period of time it will recall your keyset and have a slow flashing amber light You cannot park and page intercom calls 2 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing SETTING A MESSAGE INDICATION When you are calling another station and no one ans
22. AGES for instructions on how to enter charac ters to create a text message Familiarization with the two digit message numbers you will use the most will make this procedure quick and easy However if you do not know them use the UP DOWN button to scroll to the desired message then press SEND The basics steps in text messaging are Press TMSG soft key to begin text messaging Dial the 2 digit number for the desired message Confirm this is the intended message then press SEND Wait for a reply from the other station steps 1 2 amp 3 When any station presses EXIT the displays at both stations return to their previous call progress condition E uy NL At all times after step 1 you can talk and listen to your caller while repeating steps 2 The following example will better demonstrate how to use Text Messaging In this example station 201 is making an off hook voice announcement to station 205 who after hearing the announcement will respond with a text message STATION 201 LINDA STATION 205 JOHN received a call on line 702 is talking on line 701 Talking on line 702 702 01 15 701 05 25 CONF PAGE MUTE 49 50 Press TRANSFER Transfer RETURN Dial 205 205 busy OHVA v CAMP ON OHVA to 205 Wait for reply ASK THEM TO HOLD TMSG EXIT v 702 01 45 CONF PAGE MUTE OHVA from 201 TMSG REJECT GIVE THE CALL TMSG 01 SEND Dial 03 or press twice ASK THEM TO HOLD TMSG 03 SEND v
23. ANI uses DTMF signalling Usually with ANI a call ing party s identity is the Listed Directory Number LDN unless a separate bill to number has been specified in which case the bill to number will be sent Note that ANI does not provide calling party NAME only the number The phone system can provide calling number to name translation table WHAT IS CLI On ISDN circuits calling party information is called CLI and is supported on both BRI BRI not supported on the OfficeServ 7100 and PRI type circuits On BRI cir cuits the system only supports number delivery and like ANI a name can be attached to the telephone number of frequent callers via the Caller ID translation table On 5ESS and NI2 PRI circuits both name and number support is provided on the OfficeServ 100 OfficeServ 500 and on the OfficeServ 7000 Series systems SELECTING YOUR CALLER ID DISPLAY Simulteneous display of Caller ID and Number on Incoming CO calls on both lines of display keysets is supported on all OfficeServ systems On Transferred CO calls you can decide if you want to see the Caller ID name or Caller ID number in the display Regardless of which one is selected you can press the NND button to view the other pieces of Caller ID information To select the type of Caller ID informa tion you wish to view first e With the handset on hook press TRANSFER and then dial 119 e Dial 0 for CID options 1 for ANI options or 2 for CLI options e DialO if you d
24. DS 5000 Series Keyset User Guide Enterprise IP Solutions OfficeServ DS 5000 Series User Guide For OfficeServ 100 OfficeServ 500 and OfficeServ 7000 Series 01 2009 Copyright 2007 2009 Samsung Telecommunications America All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this material Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide TABLE OF CONTENTS ABOUT THIS BOOK s 1 THINGS YOU SHOULD KNOW 2 2 8 ASSEMBLING YOUR KEYSET uw 9 DS 5000 KEYSETS 10 OUTSIDE CALLS Making an Outside Callas teat cei tt ictu acit nocte dci iii 11 Answering an Outside Call 11 Universal E EE 11 Pec rt aibi en caa iosuada dau cas brio 12 B sy Linie Queuing With Callback EE 12 Canceling gl ae EE 12 INTERCOM CALLS Calling Other Ee EE 13 Answering
25. Hl El Account Codes Locking Your Keyset Manual Signalling ii 2 esci ceteri cette eut retis toto asic OHNA BIOGR EE OHVA REECE 2e In Group Out of Group CUSTOMIZING YOUR KEYSET AME PaSSWOFG ias ossa cesset citata ir pa Br dco rie a ka rt ud ait 38 Auto CAMP ON csi tati ce eee a ee eei en tcs 38 Select BIB TOES enee 38 Change Your Ee EE 38 Set Answer Mode Intercom a5 adicit cicius iouis ia cari ch b dos cis asta 39 Set Answer Mode CO E 39 Atomatic Hold 39 Headset ODSEeEIOD cuui cci ciini cinctus cd cetus trus te Loi bon ko do e Deb dU E ded 39 Hot Keypad E 40 Koay Cops BED 40 keat are EN PAG EE A0 gener eae eT Oe eT DROPOUT PET TOOETT En ROHS TET PRCT TT TOTTI TTT OvTOR RIVET TTT mT 40 Auto 41 Display Speed 0 41 aller lE 41 EE HESE nanii oisinn Gaeta ta teatri eet eege 41 usas teta Eater aui tna stra iat obo ni c a 42 DISPLAY FEATURES Interactive Display Keys its sa aniio dudit ss oobi acad 43 Directory Inforib 43 eegene 44 Peres de cat sau edu ed RS 44 Ee 45 Display Number eegene 45 Call Duration DEBE ecc etui etre tese ret a 45 ANU Real iacu isa coto tto 45 TIMET 45 Viewing Messag Tdicatlblls eegene 46 Alarm R
26. Of Town In Tomorrow Return Afternoon On Vacation Gone Home 16 17 18 19 20 10 xxx 12 xxx 13 16 xxx 17 18 19 400 401 42 XXX 43 44 45 46 47 48 xx 49 56 600 601 xxx 602 xxx 603 xxx 604 xxx 605 xxx 606 xxx 65 Xxx 66 xx 67 Programmed Messages 16 20 not available on OfficeServ 7100 Pick Up A Parked Call Pick Up A Held Call Door Lock Release Speed Dialing Save And Redial Number New Call Recall Last Number Redial Cancel Do Not Disturb Set Do Not Disturb Cancel Message You Left Return Message Callback Busy Station Camp On Conference Account Code Cancel Programmed MSG Send Flash To C 0 or PBX Meet Me Answer Cancel All Call Forward Set Forward All Calls Set Forward Busy Set Forward No Answer Set Fwd Busy No Answer Set Forward on DND Set Forward Follow Me Pick Up Ringing Extension Pick Up Group Universal Answer Authorization Code www samsung com bcs
27. Software to load on your Local PC or Network Servers Therefore compatible with most E Mail providers and E Mail Clients PCs Laptops PDA and or Smartphones NOTE If you are not sure you have this functionality on your system and you would like to use it please contact your on Site system administrator to see if it is available EMG functionality is only available on the SVMi 8E SVMi 16E and SVMi 20E 79 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 80 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 81 Features amp Specifications Feature Access Codes Line Groups 9 Local LCR 800 801 802 Station Groups 501 502 503 504 Paging Zones Dial 55 plus wO 00 4 Un P A PM r OH AU External Zones AlL External Zones and Internal Zone 0 Programmed Messages 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 In A Meeting Out On a Call Out To Lunch Leave A Message Page Me Out
28. advance to the next mes sage Press the END button to return your keyset to the idle condition ALARM REMINDER MESSAGES See also Special Application Menu Name Search When you use the alarm appointment reminder feature you create a 16 charac ter reminder message When the alarm rings your message will appear instead of ALARM REMINDER To program reminder messages Press TRANSFER and then dial 116 e Dial the alarm number 1 2 or 3 Dial the time you want the alarm to go off Enter the time as HHMM hours and minutes using the 24 hour clock Dial 0 NOT SET 1 TODAY or 2 DAILY to select the alarm type Write your message using the dial pad keys Each press of a key selects a char acter Pressing the next key moves the cursor to the next position For exam ple if your message is TAKE MEDICATION press 8 once to get the letter T Press 2 once to get A Press 5 twice to get K Continue selecting characters from the following table to complete your message Press the TRANSFER button to store the alarm and reminder message e Repeat for each alarm if needed COUNT 1 2 3 4 5 DIAL 0 lt gt 0 DIAL 1 space 1 DIAL 2 A B C 2 DIAL 3 D E F 3 DIAL 4 G H 4 DIAL 5 J K L 96 5 DIAL 6 M N 0 6 46 DIAL 7 P Q R S 7 DIAL 8 T U V Q 8 DIAL 9 W X Y Z 9 DIAL k NOTES 1 When the character you want appears on the same dial pad key as the previ ous character press UP
29. aking NOTES 1 If you make another call auto redial is canceled 2 To cancel a retry lift and replace the handset PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line press All digits dialed after the with be sent as tones MEMO REDIALING When you are calling directory information you can store the number you are given using the SAVE feature There is no need for pencil and paper While you are talking on an outside call press SAVE Dial the telephone number as it is dictated to you on the keypad Press SAVE to store the number To dial the number press the SNR button It will select the same line and dial the stored number If necessary you can select a different line and then press the SNR button 27 PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers in the idle condition e Lift the handset e Press the PAGE button or dial 55 Dial the desired zone number 0 1 2 3 or 4 After the attention tone make your announcement NOTE If you have a dedicated page zone button it is not necessary to press PAGE and dial a zone number MAKING AN EXTERNAL PAGE To make an announcement through the external paging speakers Liftthe handset e Press the PAGE button or dial 55 e Dialthe desired zone number 5 6 7 or 8 OR Dial 9 to page all external zones After the attention tone make your announcement NOTE If you hav
30. as a speed dial number in your personal speed dial list To store a Caller ID number in a personal speed dial bin Press the STORE button The system displays the speed dial bin in which the number was stored OR Press the CID button and then press the SCROLL button Press the STORE soft key The system displays the speed dial bin in which the number was stored NOTE Your telephone system must have LCR correctly programmed to redial the saved number If LCR is not being used on your system you will not be allowed to STORE CID numbers 53 INQUIRE CALLER ID PARK HOLD INFO If you are informed that an incoming call is on hold or has been parked for you you may view the Caller ID information before you retrieve the call This may influ ence how you choose to handle the call From an idle keyset Press the INQUIRE button OR Press the CID button and then the INQUIRE soft key Dial the trunk number You may now answer the call by pressing the ANS button OR You may use NND to view more information about this call OR You can return to the idle condition by pressing IGNORE If you are on a call Press the INQUIRE button Your existing call will go on hold OR Press the CID button and then the INQUIRE soft key to place the first call on hold Dialthe trunk number You may now answer the call by pressing the ANS button OR You may use NND to view more information about this call OR You can return to the i
31. ay be programmed to ring a general alerting device To answer calls ringing this device dial 67 or press the UA button This device can operate in any one of the six different ring plans NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before dialing RECALL DIAL TONE Press the NEW button to disconnect your existing call wait for dial tone and then make a new call on the same line NOTE If this button does not appear on your keyset the FLASH button may be programmed to recall dial tone SENDING A FLASH While on an outside call press the FLASH button to send a flash to the telephone company This is required for some custom calling features or CENTREX use NOTE Flash is not available on an ISDN circuit BUSY LINE QUEUING WITH CALLBACK If you receive a busy signal when you are selecting an outside line this means that the line or group of lines is busy Press the CBK button if programmed or dial 44 You will hear confirmation tone When the line becomes free the system will call you back Lift the handset or press the SEND button to answer wait for dial tone and dial the telephone number or speed dial number again NOTES 1 Acallback will be canceled if not answered within 30 seconds If you have set a callback your CBK button will light 2 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button
32. cted Caller In this case the salutation part of the greeting should be very general Edit Mailbox Greeting Used whenever a caller reaches your mailbox or if you have not recorded any of the Call Coverage greetings The way a caller is transferred to your mailbox greeting directly is by another subscriber transferring the caller to your mail box using the VT Voicemail Transfer key This option is available only if the Administrator has assigned you the Mailbox Greeting Option feature Example Hi this is John Smith Please leave me a message will call you as Soon as can Note This greeting will only play if none of the 5 personal greetings has played to the caller A common usage for this Greeting is when another Subscriber is talking with a caller and uses the VT key on their phone to trans fer the caller directly to your Mailbox MAILBOX ADMINISTRATION The Mailbox Administration menu is used to turn on and off your pager notifica tion message alert options and other message control features 1 70 Message Alert When this function is activated the Samsung Voicemail will call any outside or inside telephone number after each message is left in your voice mailbox To hear your message at the remote location when the voicemail calls you after you pick up the telephone and answer you will be instructed that there is a message and to enter your password Simply enter your password and you will now be logged
33. cutive station is in the DIVERT mode all of his her calls will ring the secretary station Press the DIVERT button to pass a call while ringing 34 To transfer all calls to the Secretary e Press the DIVERT button while the phone is idle The LED will be lit and all calls will ring the secretary The secretary can call the BOSS in the DIVERT mode but all other users will ring the secretary the secretary can override the boss DIVERT GROUP LISTENING When you are engaged on a call and you are using the handset you may want other people to hear the distant party s voice over the speaker Pressthe LISTEN button to turn on the speaker The microphone is not in use so the distant party does not hear other parties present in your office e Press LISTEN again to turn the speaker off and resume private conversation Repeat if necessary NOTE Depending on speaker volume and the acoustics of your office it may be advisable to turn the group listening feature off before hanging up This will elim inate a momentary squeal ACCOUNT CODES When equipped with optional equipment your system will allow calls to be charged to a specific account During any outside C O call press the account ACC button Enterthe 3 digit account code bin number when prompted OR If your button has an extender of 000 enter the account code maximum 12 characters including k and and press 266000 again OR If your button has an extend
34. d of time Undelivered Retrieval When this function is activated the Samsung Voicemail will allow you to recall any messages you have sent that have NOT yet been picked up by the recip ient Wi From the Subscriber Services Menu press 6 for Mailbox Administration Wi Press 4 for Undelivered Messages 71 This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient 5 Auto Play New Messages If this option is enabled after you enter your password correctly any new messages will immediately begin to play To enable or if already enabled tog gle and disable this feature Wi From the Subscriber Services Menu press 6 for Mailbox Administration Wi Press 5 to Set Auto Play of New Messages 6 Auto Play Message Information If this option is enabled the date time and sender s name will be played auto matically before each message If this is disabled the information must be requested manually by pressing 00 To enable or if already enabled toggle and disable this feature Wi From the Subscriber Services Menu press 6 for Mailbox Administration Wi Press 6 to Set Auto Play of Message Information MESSAGE BROADCAST This option will only be available if it has been allowed by the System Administrator Broadcast to All Mailboxes If you have been designated as a Subscriber Administrator you may send a message to ALL mailboxes in the system Wi From the Subscriber Ser
35. d then dial 110 Press 111 to turn DISP SPDNAME on or 110 to turn it off Press TRANSFER to store your selection CALLER ID REVIEW ALL This feature allows display keyset users to review Caller ID information for calls sent to their stations This list can be from ten to fifty calls in a first in first out basis The list includes calls that you answered and calls that rang your station but that you did not answer When reviewing this list you can press one button to dial the person back The system must be using LCR to dial the stored number With you handset on hook press TRANSFER and then dial 110 Press 121 to turn CID REVIEW ALL on or 120 to turn it off Press TRANSFER to store your selection SECURE OHVA This option allows you to receive OHVA calls via the speaker while you are on the handset With you handset on hook press TRANSFER and then dial 110 Press 131 to turn AUTO CAMP ON on or 130 to turn it off Press TRANSFER to store your selection 41 ENBLOCK DIALING This option allows you to dial digits then press the SEND button to make the call like a cellphone While the handset on hook press TRANSFER then dial 110 Dial 161 to turn Enblock Dialing ON or 160 to turn it off Press TRANSFER to store your selection 42 DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys and ac cess codes Pressing one of these buttons
36. dle condition by pressing IGNORE NOTES 1 If you are on an intercom call or you have Automatic Hold turned off you must finish the existing call or place it on hold before inquiring 2 Ifyou inquire about an outgoing call you will receive a call no longer avail able display REVIEWING PAST CALLER ID CALLS This feature allows you to review CID information for calls sent to your keyset This list can contain 10 50 calls in a last in first out basis The list includes calls that you answered and calls that rang your keyset but that you did not answer missed calls When reviewing this list you can press one button to dial the person back The system must be using LCR to dial the stored number To access the CID infor mation stored in your REVIEW list Press the REVIEW button OR Press the CID button and then press the REVIEW button 54 If you have entries in your review list the most recent call will be shown first You can now CLEAR this entry OR Use NND to view more information about this call OR Press DIAL to call this person back OR Press SCROLL and then press STORE to save this number in a personal speed dial bin NOTES 1 Each keyset defaults with ten review bins Please see your system administra tor to determine the number of bins assigned to your keyset 2 Your system must have LCR correctly programmed to allow you to DIAL num bers from the review list or to STORE entries from the review list 55
37. e a dedicated page zone button it is not necessary to press PAGE and dial a zone number ALL PAGE To page all designated keysets in internal zone 0 and all external zones at the same time Lift the handset e Press the PAGE button or dial 55 Dial k or press the ALL PAGE button e After the attention tone make your announcement NOTE The LED on the PAGE button will only light when an All Page is in progress 28 MESI ME PAGE Lift the handset Press the Meet Me Page MMPG button or dial 54 Dial the desired zone number After the attention tone instruct the paged person to dial 56 Press WAIT or TRANSFER Remain off hook until the person dials 56 from any phone The paged person will be automatically connected with you CALL PARK AND PAGE When you have an outside call for someone who is not at his her desk you can park the call prior to paging The system offers two different methods MANUAL PARK ORBITS While in conversation press the PARK button Entered a desired orbit number 0 9 if the orbit number is busy dial another orbit number Display users can press k to automatically place the call in any available orbit number and see the number in the display Remember the selected orbit number Replace the handset when finished Lift the handset and make a page announcement as previously described example John Smith park two To retrieve a parked call from orbit Press the PARK button and dial
38. e calling sta tion must have an OHVA button When you are in DND you cannot receive OHVA calls The OHVA feature will work with intercom and transferred calls When you receive an OHVA and secure OHVA is ON you will hear the announce ment in the handset receiver if you are using the handset If secure OHVA is OFF then you will hear the announcement on the speaker if you are talking on the handset If you are using the speakerphone the announcement will always be heard through the speaker To make an off hook voice announcement Dial the extension number or press the DSS button When you receive a busy signal press the OHVA button After the attention tone begin speaking Finish the call by replacing the handset Press the flashing CALL button on your keyset This will place the original party on hold and allow you to talk to the announcing party Toreturn to your first party press the button corresponding to your original call This will disconnect the OHVA call 36 NOTES 1 When you are voice announcing to a station close to you use the handset to avoid an echo effect 2 You cannot off hook voice announce to single line telephones OHVA BLOCK Your keyset can be programmed with an OHVA Block BLOCK button Pressing this button will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking OHVA REJECT Your keyset can be programmed with an OHVA Reject REJECT
39. e handset VOLUME CONTROLS The DS 5000 keysets use the UP and DOWN buttons to adjust the ringer volume while the keyset is ringing the speaker volume while the speakerphone is in use and the handset volume while you are listening These three levels will be stored in memory until changed If background music is turned on at your keyset the vol ume buttons will also control the level of music The volume of pages heard through the speaker of a keyset can be adjusted during a page announcement by using the volume buttons There are 16 levels for each volume setting The volume of off hook ring is controlled by a user programmable setting TERMINAL STATUS INDICATOR The terminal status indicator light is positioned on the top right corner of the key set above the display The terminal status indicator is a tri colored red green and amber light that provides greater visibility of your keysets status than the indi vidual button LEDs The terminal status indicator provides the following indica tions Busy Off Hook Steady Red Intercom Ring Flashing Red Outside Call Ring Flashing Green Recall Ring Flashing Amber Message Waiting Flashing Red Do Not Disturb Fast Flash Red at 1 Second Intervals CONFERENCE BUTTON The CONFERENCE button allows the user to set up a call with up to 5 parties sta tion or trunk TRANSFER BUTTON Transfer is used to send any call to another extension in one of two ways You can do a scr
40. e your Authorized Features and Services known as Subscriber Services Voicemail is one of the Subscriber Services available Your voicemail box has the capability of storing private messages and offers a number of options for sending or redirecting messages as well as provides several ways to notify you of new mes sages Another very common Subscriber Service is Access Manager This allows you con trol over when and where you receive your calls as well as what to speak to your callers in the event you are unable to speak to them directly The events are referred to as Call Conditions No Answer Busy and Blocked are the most com monly used Call Conditions This guide can be used by Subscribers from within the office or from telephones outside the office The basic operation is the same but the access method will be different See the Samsung Voicemail Subscriber Services Menu Diagram for more details Note that some features and prompts detailed here may not be available to all Subscribers See your System Administrator if you have questions about feature availability 59 Samsung Voicemail Subscriber Services Menu I GroupNew Group Saved Listento New Review Saved Messages Messages Messages Messages C Group Messages Menu 2 Listen Menu 1 Group 4 Play Urgent Messages L Message Play Previous Group H 11 2 Callback Requests L Message 2 Save 3 Group
41. ed and or saved within an e mail inbox will NOT effect the status of that same new message in the Voice Mail or the MWI Message Waiting Indicator associated with that mes sage on the phone A Also messages listened to in the Voice Mail from a phone will not change the Unread Read status of the same message in an e mail inbox However the Voice Mail Administrator can adjust parameters per sub scriber or group of subscribers that decide how when or if to delete the original voice message after it is sent to the E Mail Server Benefits Store and Archive Voice and Fax Mail Messages in visible folders Voice and Fax Mail Messages can now easily be dragged and dropped into folders the same way e mail messages are organized and saved Voice and Fax Mail Messages are now essentially the same as any other e mail message Backups and Message Archives can be made when they are made for all other types of e mail messages Add text notes and comments to use for reference later Some if not all e mail clients will allow you to edit the body of the e mail to add comments Some will allow you to edit the subject field to help you find a particular mes sage quickly in a large archive of messages Call Back Numbers and Date amp Time Stamp are easily displayed in the Subject field Easily forward Voice messages received to others even if they are not a Voice Mail Subscriber on your system No EMG System or Client
42. edule future delivery you will be able to set message attributes and set this message as Immediate Delivery Next Few Hours End of Current Business Day based on your Availability Schedule Beginning of Next Business Day based on your Availability Schedule A Coming Day of the Week Specific Day Time Exit ACCESS MANAGER P WM ca The Access Manager allows the subscriber to set a number of options for when where and how and or if the Samsung Voicemail contacts you when a caller dials your extension number All of the options are toggled on off based on their cur rent status when you access them 66 Note ALL Access Manager options MUST be individually allowed by the System Administrator for each Subscriber They are 1 Follow Me Allows the subscriber to enter an alternate location and set how long the new destination Designated Location will be active This number may be an internal or external number This is useful if you are frequently traveling or changing the number where you can be reached When Follow Me is activated the transfer will be supervised and confirmed This means that if the call is not answered or if rejected by the Subscriber at the designated location it will be recalled to the Subscriber s mailbox Call Blocking When this feature is active callers will not be transferred to your extension they will hear your blocked greeting if recorded and will go directly to your mailbox if t
43. eened transfer by informing the other extension who is calling or you can do a blind transfer without notification HOLD BUTTON The HOLD button maintains the call at your keyset while enabling you to call other stations or consult coworkers in confidence SPEAKER BUTTON The SPEAKER button allows you to have a conversation from the keyset without lifting the handset NAVIGATION BUTTON The DS 5000 keysets incorporate a NAVIGATION button This button is designed to assist the user in activating and using various station features more easily These features include e Outgoing Logs e Incoming Logs Speed Dial e Directory Dial Forward Set Alarm Reminder With the NAVIGATION button the station user is no longer required to enter sta tion level programming to activate these frequently used features A few button presses and these features are activated The NAVIGATION button is divided into separate feature buttons These buttons are described below MENU BUTTON This button displays the station feature main menu so that the users can easily utilize various settings and helpful functions SEND BUTTON If the station is programmed for Enblok Dial Mode when dialing an outside telephone number or internal station number you must press the SEND button to initiate the call This button is also used when reviewing recently received or called numbers and answering incoming calls When reviewing recently received calls
44. either dial the number or dial a single digit 1 5 that corre sponds to a stored number See Personal Services 2 Stored Numbers This feature must be authorized by the System Administrator and can be limited or opened to internal local and long distance calls 7 Personal Administration This area is used during the initial set up of your Subscriber Settings see next section 73 PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes to basic setup settings that are rarely changed Use these when you initially set up your personal Subscriber settings You probably will not need to change them after that 1 74 Setting your Password E From the Subscriber Services Menu press 7 1 The current password will be played and you will have the chance to change it Recording your Name Use this option to record your name Your recorded name is played in several different situations It is important to record your name for proper operation of the Samsung Voicemail Wi From the Subscriber Services Menu press 7 2 WI The current name will be played and you will have the chance to change it Note It is possible that if you do not record your name and or enter your Directory Name described below you will not be included in the Dial by Name Directory Entering your Directory Name Use this option to enter your Directory Name Your Directory Name is used by callers to find you if they do not k
45. emind yourself of things to do now or in the future Messages can be sent with future delivery so you can have the system call you when items become due INTERACTIVE DISPLAYS Display keyset users have the added advantage of using the soft keys and displays to play save delete reply call forward rewind pause fast forward change the vol ume get message information or help Viewing Mailbox Contents If you have new messages in addition to the Terminal Status Indicator TSI you will be able to use the keyset displays and soft keys to communicate with the Samsung Voicemail E MAIL GATEWAY EMG The E Mail Gateway feature integrates your voice mail box with your email client No matter what email client software you are using or where you use it you can send voice mail messages and fax mail messages to your E Mail inbox There are two parts to the E Mail Gateway E Message Delivery and E Message Notification 77 E MESSAGE DELIVERY Voice mail messages wav and or fax mail messages tiff are delivered to your Inbox with the appropriate attached file E MESSAGE NOTIFICATION You will receive an e mail with NO attachments notifying you that you have a voice and or fax mail message in your Voice Mail Box As a subscriber you can use either E Message Delivery and or E Message Notification e Asa subscriber you can have multiple e mail addresses a maximum of 5 valid email addresses E Message Notification ca
46. eminder Messages sacs stie rage ripa ett rct 46 47 Personal Speed Dial 5 47 Staton NAE S ccr ceca cse css cass edi assente cpt cadat dock ba cuna cheap sea baa acea dad 47 Managing ey 55 48 Reie KE 48 Backspace Witi GR saa ccce lati Celso eS 48 Text Ee WE 49 50 Calle ID E 51 55 ANI ese sees 52 55 Outgoing Call Lo Incoming Call Lo Forward Set Alarm Reminder Samsung Voicemail 59 Subscriber Services Menu Dia gra M 60 61 Getting Started Liste to your MESSAGES cis E 63 Siubscriber Services MENU zu tts sale a arden cocaine 63 Listening to Old or New Messages 64 Group New or Old M Record and Send a Message Access le Interactive Displays ABOUT THIS BOOK Samsung s new DS 5000 Series is part of the OfficeServ 100 OfficeServ 500 and OfficeServ 7000 Series The DS 5000 keysets incorporate an LCD screen which provides important infor mation for the user to make using the keyset easier and more convenient Your keyset is the most visible part of your telephone system Please take the time to study this guide and to become familiar with the operation of your keyset Keep this guide handy as you may need to look up instructions for infrequently used features Learning to use your keyset correctly will make everyday telephone communica tions a bre
47. ence into separate calls as follows Press any one of the outside line buttons That outside line will remain steady green to indicate you are still connected to it All other outside lines in the conference will be placed on system hold at your keyset All intercom callers in the conference will be disconnected You may now speak with each caller privately and transfer them as usual or reestablish another conference 19 FORWARDING CALLS You may forward your calls to another station group of stations or an external telephone number Program a destination for the type of forwarding you want as detailed below If you have FWD ALL FWD BUSY and FWD NO ANSWER buttons press one to turn that forward feature on A steady red light reminds you what for ward condition is activated You can clear all call forward conditions set at your station by lifting the handset and dialing 600 FORWARD ALL CALLS To forward all your calls under any condition to another station Dial 601 plus the extension or group number Receive confirmation tone and hang up NOTES 1 Ifthe Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing 2 The station that receives a Forwarded All call can transfer the call to the for warded station This is useful when you are expecting an important call but you do not wish to be disturbed by other calls 3 When a station user places his her ke
48. er of messages left in your mailbox You will then hear the Subscriber Services Menu with the following options 1 Listen to New Messages See Listening to your Message Record and Send Message See Sending Messages Review Saved Messages See Listening to your Message Access Manager See Access Manager Personal Greetings See Personal Greetings Mailbox Administration See Mailbox Administration Personal Services See Personal Services A gt o u B Return to Main Menu GETTING STARTED Using your new Samsung Voicemail Subscriber Services is as simple as following a few simple spoken instructions First time users should read this section as a tutorial You should start with the following steps Access your Subscriber Services Menu You already know how to do this From the Subscriber Services Menu Record a Primary No Answer Personal Greeting Dial 5 1 Record a Mailbox Greeting Dial 5 7 Change your access code Password 2181 1 Record your name Dial 7 2 Enter your directory name Dial 7 3 After you have completed the steps above your Subscriber Services are set up and ready to use LISTEN TO YOUR MESSAGES If there are new messages in your mailbox your VMMSG key will be lit Call the Samsung Voicemail by pressing this key and when prompted enter your pass word You will then be at the Subscriber Services Menu Select 1 to listen to new
49. er other than 000 001 999 account code con tained in that bin will automatically be entered for your LOCKING YOUR KEYSET You can lock your keyset to control misuse of your phone while you are away You can unlock it when you return Your default station passcode is 1234 LOCKED E LOCKED m CALLS Hold Button LED Flashes Hold Button LED Solid Make outside calls YES NO ACCESS DENIED NO Receive outside calls YES YES NO Make intercom calls YES YES NO Receive intercom calls YES YES NO Make 911 calls YES YES NO 35 e While on hook press TRANSFER and then dial 100 Dial your four digit station passcode Dial 1 to locking outgoing 2 for locked all calls or 0 to unlock Press TRANSFER to store your selection Note When 911 is programmed 911 emergency dialing is allowed for a LOCKED OUTGOING station MANUAL SIGNALLING Use this feature when you want to send a brief 500ms ring burst to another sta tion regardless of the status of your phone on hook off hook handsfree DND or ringing To send a signal to another station Press the Manual Signalling MS button You may press the MS button repeatedly to send multiple signals to the des ignated station NOTE Your phone must have a Manual Signalling MS button with a station number extender assigned to it OFF HOOK VOICE ANNOUNCE Keysets may receive a voice announcement while on another call Th
50. eze This book is written based on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company to determine the correct code THINGS YOU SHOULD KNOW USER ORIENTATION The DS Series keysets incorporate buttons or keys that are used to access or acti vate the many features of your office phone system The DS 5021D keysets incor porate 21 programmable buttons These 21 buttons are arranged in three rows of seven across the face of the keyset Any of the system features or functions can be programmed to these buttons The three buttons above the top row of programmable buttons are soft keys These buttons assist in the use of the system features and functions Lines from the telephone company are C O lines Calls on these lines are referred to as outside calls Your system can have individual C O line keys or lines may be assigned to groups When they are in a group you access a line by dialing an access code or pressing a route button For example dial 9 or press a LOCAL but ton to get a local outside line If Least Cost Routing is used pressing the LCR but ton will automatically select a preprogrammed C O line according to what digits are dialed Each line in the system is numbered beginning with 701 then 702 703
51. ferring a call to another station and you receive a busy signal you may camp the call on to this station Simply hang up when you hear the busy signal The called party will be alerted that a call is waiting for them NOTE If you receive No More Calls tone that station has no button available to receive another call Press TRANSFER to return to the outside caller TRANSFER TO VOICEMAIL This feature is used to send a call directly to a voice mailbox Your keyset must have a correctly programmed VT button to accomplish this To transfer a call directly to a voice mailbox e While on a call press the VT button and dial the mailbox number Hangup when dialing is completed CALL WAITING If an outside call has been camped on to your phone or another station has camped on to you You will hear a tone in the earpiece and the call that is waiting for you camped on will flash In addition the bottom line of the display will indicate the number of the station or trunk party camped on Press the flashing button to answer your other call will go on hold automati cally if your station has the Automatic Hold feature set If not you must press HOLD and then the flashing button OR Finish the first call and hang up the waiting call will ring Lift the handset or press the SEND button to answer NOTE Intercom calls will not go on Automatic Hold CONFERENCE CALLS You may conference up to five parties you and four others in any co
52. g the time period you are scheduled UNAVAILABLE usually after business hours during the evening and at night This option is available only if the Administrator has assigned you the Scheduling feature Example Hi this is John Smith I ve left the office for the evening If you would like to try someone else please enter the extension number now Or to leave me a message press 1 Call Screening Greeting Used while Call Screening is enabled and you REJECT a caller after listening to the caller s record name This option is available only if the Administrator has assigned you the Call Screening feature Example Hi this is John Smith l m sorry but am not available to speak with you at this time If someone else can help you please enter the extension number now Or to leave me a message press 1 69 6 Edit Personal Greetings You may also edit record each one of the greetings 1 9 at any time Select a greeting number to edit and follow the instructions to record your greeting When you are done recording your greeting you will be able to lis ten to the greeting you recorded save the greeting you recorded and return to the previous menu record the greeting again or exit without saving the greeting Note If you record only the greeting assigned to the No Answer Call Coverage Condition then that greeting will play to callers for all Call Coverage Conditions No Answer Busy Blocked Night and Reje
53. greetings to are select ed by the following digits 1 Primary No Answer Greeting Used when in your office away from your desk or during the time period you are scheduled available If this is the only Personal Greeting you record it will play for all call coverage conditions This option is available only if the Administrator has assigned you the Basic Greeting feature 68 Example Hi this is John Smith l m sorry am not available to answer your call If someone else can help you please enter the extension number now Or to leave me a message press 1 Busy Greeting Played to a caller when you are already talking to someone on your extension or the telephone at your Designated Location This option is available only if the Administrator has assigned you the Busy Greeting feature Example Hi this is John Smith I m on another line right now If someone else can help you please enter the extension number now Or to leave a message press 1 Call Blocking Greeting Used while Call Blocking is enabled in your Access Manager or if your phone is forwarded ALL or DND This option is available only if the Administrator has assigned you the Call Blocking feature Example Hi this is John Smith Sorry missed your call but I m going to be out of the office for the next few hours If someone else can help you please enter the extension number now Or to leave me a message press 1 Night Greeting Used durin
54. has the same effect as pressing a pro grammable button These buttons are called soft keys as their functions are not fixed They change to present you with the best options for that call condition The use of soft keys allows the programmable buttons to be used for more DSS and speed dial buttons The SCROLL button is used to display options available to the user at a particular time or during a specific procedure Press this button once while in the idle state to view the three main categories available 201 STN NAME CALL OTHER ANS ANSWER Guides you through the options to answer calls OTHER Guides you through features other than making or answering calls CALL Guides you through the options to make a call Select one of the main categories CALL OTHER or ANS ANSWER Press the SCROLL button to display additional options available under each of the three main categories The symbol displayed as the last character on the lower line of the display indicates that there are additional options Press the SCROLL button to display these additional options User instructions will be displayed in lower case letters Options assigned to soft keys will be in upper case letters DIRECTORY INFORMATION An 11 character directory name can be assigned to each extension number Display keyset users can view the name of the called or calling station before an swering Each outside line can have an 11 character directory name Incoming calls ca
55. hey do not select any or are not offered any other options Call Forwarding Unlike Follow Me where the subscriber wants to take their calls at an alter nate location this feature allows the subscriber to pass control of his calls to another Subscriber The Forwarded To Subscriber will now be in control of the caller and the caller will NOT return to originating Subscriber s Mailbox If the Forwarded To Subscriber does not answer the caller it will now follow what ever the Forwarded To Subscriber has set up for their call conditions The Caller will hear Forwarding to Subscriber Name before actually being forwarded Call Screening If this is turned on the caller will be asked their name and the Samsung Voicemail will play this name to you before the transfer giving you an option to accept or reject the call Find Me Find Me when enabled will attempt to locate the subscriber by calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services 2 if allowed by the Administrator The stored tele phone number list can contain up to 9 preprogrammed telephone numbers The Find Me feature only use the first five Night Intercept This feature is dependent on your weekly availability schedule which is entered in Personal Services 3 if allowed by the Administrator When Night Intercept is active the Samsung Voicemail will first ring your extension 67 then play your
56. hing key VMMSG and follow the prompts to retrieve messages This key may be pressed at any time to log into your Subscriber Main Menu Answer Machine Emulation If you have an Answer Machine Emulation key programmed on your keyset you can use it to monitor calls going to your voicemail and optionally answer them The operation of this feature is similar to screening a call on a home answering machine Your keyset must be set to forward on no answer to voicemail After ringing your station the caller will be connected to your voicemail and hear your personal greeting before leaving a message During this time you will be monitoring the connection between the caller and your voicemail box At this time you will only be monitoring the call you can not talk to the other party until you answer You may pick up the call at any time or ignore it To activate this feature press the AME button The associated indicator will be lit steady Press again to turn off If this key is pressed while a station is ringing dur ing forward no answer the feature will be turned on for the current call only While the caller is leaving a message or ringing you may Wi Press 4 to immediately put the caller in your voice mailbox and monitor it Wi Press to immediately disconnect your station The caller continues to leave a message normally Pickup the handset and monitor privately E Press ANS RLS to answer the call using the handset or speaker
57. ial 401 The DND button lights steady red to remind you of this mode Tocancel DND press the DND button again or dial 400 The DND light turns off You can make calls while in the DND mode NOTES 1 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button 2 f you place your keyset in DND mode and you do not have a DND button your TSI button will flash to indicate DND status ONE TIME DND If you are on a call and you do not wish to be interrupted while on that call you can press the DND button and place your station in Do Not Disturb When you hang up at the end of the call DND will be automatically canceled and your key set will be able to receive new calls This feature requires a DND button MUTE You can mute the handset transmitter or the microphone during any conversa tion Press the MUTE button It will light red Toresume speaking press the MUTE button again The light turns off BACKGROUND MUSIC When a music source is supplied you may listen to music through the speaker in your keyset e While on hook press the HOLD button to hear music Press the HOLD button again to turn music off You can set the level of background music by using the VOLUME buttons while lis tening to the music This does not affect the speakerphone level 32 ESTABLISHED CALL PICKUP To pick up an established call in progress at a single line extension connected to a co
58. imilar to the scan button on a radio It will allow you to find a specific mes sage quickly To stop scanning press 1 Cancel and return to previous menu GROUP NEW OR OLD MESSAGES Messages can be grouped as either Reminders press 3 or Messages from a spe cific sender press 9 Additionally you can press and hear a summary of your mailbox contents a 5 Number of messages Number of reminders Number of urgent messages Number of messages needing a callback Number of private messages Number of fax messages RECORD AND SEND A MESSAGE This option is used to send a message to another subscriber The steps are simple a Enter the recipient s mailbox number or if this is not known enter to use the system directory 65 b Record your message at the tone After recording the message you will hear the Send Menu with the following functions Review Continue Recording Discard and Re Record Set Message Attributes Delivery Options Schedule Future Delivery Save and Send then Send a Copy to Someone Else Save and Send the Recording dE On P WM Setting Message Attributes If after recording a message you select 4 you can set up any combination of the following delivery options Urgent Delivery Return Receipt Requested Request a Call Back Private Delivery Reply Required Exit A 3 P Scheduling Future Delivery If after recording a message you select 5 to sch
59. in Setting Up Message Alert Wi From the Subscriber Services Menu press 6 for Mailbox Administration Wi Press 1 for Message Alert There are 4 options available to you Press 1 to toggle message alert on and off Press 2 to set the schedule when you would like to be notified Press 3 to be notified on urgent messages only Press 4 to set the destination phone number Pager Notification When this function is activated the Samsung Voicemail will call your beeper service and notify you after each message is left in your voice mailbox E From the Subscriber Services Menu press 6 for Mailbox Administration Wi Press 2 for pager notification There are 4 options available to you Press 1 to toggle pager notification on and off Press 2 to set the schedule when you would like to be paged Press 3 to be notified on urgent messages only Press 4 to set the pager phone number Undelete When this function is activated the Samsung Voicemail will allow you to undelete any messages that you have recently deleted up to the pro grammed Daily Maintenance Time which is set to 3 a m by Default the fol lowing morning Wi From the Subscriber Services Menu press 6 for Mailbox Administration Press 3 for Deleted Messages Deleted voicemail messages are temporarily stored in memory until 3 a m the following day Select this option to recover undelete previously delet ed messages during this perio
60. ivered to any fax machine of your choice as long as out calling is authorized You can also have faxmail messages automatically delivered to the fax machine of your choice Forward the message and saves a copy The subscriber can be selected by dialing their mailbox number nnn using the directory service 4 or you may also add comments and leave it as a memo to yourself The Send and Copy Service option 6 allows a user to send copies of a mes sage to multiple recipients easily A different introduction message may be left for each recipient Rewind the message 5 seconds Change playback volume of the recording Not available on the OS 7100 There are two levels of volume during playback Dialing this code will tog gle between the two levels Pause or resume during message playback Fast forward the message 5 seconds 99 00 Lii xe Change playback speed of the recording Not available on OS 7100 There are two levels of speed during playback Dialing this code will toggle between the two speeds Play options Pressing this key will play all the menu options available to you from this point Hear the time and date and sender s information of the message you just heard Sender information is not available on outside calls Move to the next message This does not Save or Discard the current mes sage it is retained as new Scan Plays first 7 seconds of a message then skips to next message This is s
61. mbination of outside lines and internal stations in any order While engaged in a conversation press the CONF button and receive confer ence tone e Make another call either intercom or outside press the CONF button and receive conference tone Make another call or press the CONF button to join all parties e Repeat the last step until all parties are added NOTE When attempting to add another party to the conference and you are not able to reach the desired person hang up Simply press the CONF button again to return to your previous conversation To drop a party from your conference call Press CONF and dial the extension or line number that is to be dropped Press CONF again to reestablish the conference NOTE To leave the conference hang up Control is passed to the next internal sta tion If there are no internal stations and you wish to leave outside lines connect ed together in a trunk to trunk conference press the CONF button plus the CALL button that the call appears on or follow the instructions to drop a party and use your extension number When they hang up the lines will release automatically Press CONF to rejoin a trunk to trunk conference CONFERENCE SPLITTING If you are the controlling party of a conference and your keyset has the Auto Hold feature turned on See Customizing Your Keyset and all of the outside lines involved in the conference appear as buttons on your keyset you can split the confer
62. mputer modem on your PC Press the EP button for that station on your keyset and the call is automati cally moved to your keyset Thesingle line extension on your modem will be disconnected NOTE You must have an assigned EP button button on your regular keyset for the single line station APPOINTMENT REMINDER ALARM CLOCK This feature works like an alarm clock Use it to remind yourself of an appointment later in the day TODAY ONLY or as a daily reminder every day DAILY You can set up to three alarms Each one can be either a TODAY ONLY or a DAILY alarm When the alarm rings you will hear three short rings repeated three times Lift the handset to answer the alarm If you do not the alarm will alert you two more times at five minute intervals To set alarms Press TRANSFER and then dial 112 Dial the alarm number 1 2 or 3 Dialthe time at which you want the alarm to sound Enter the time as HHMM hours and minutes using the 24 hour clock Dial 0 NOT SET 1 TODAY ONLY or 2 DAILY to select the alarm type Press TRANSFER to save e Repeat for each alarm if needed To cancel individual alarms e Press TRANSFER and then dial 112 e Dial alarm number 1 2 or 3 e Press the HOLD button NOTE Display keysets can show a reminder message See Alarm Reminder Messages under Display Features 33 ANSWERING THE DOOR PHONE When you are programmed to receive calls from a door phone You
63. n Keyset Redial Button Navigation Button Dial Button Microphone Speaker Button Conference Button Hold Button Transfer Button DS 5007S Soft Button LCD Panel Status Indicator d _ Ausuyg L Scroll Button Programmable Buttons 7 Keyset Support Volume Button Redial Button Conference Button Transfer Button Hold Button Dial Button Microphone Speaker Button 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features KEYSET DAUGHTER MODULE 550210 50140 omy DS 5021D keysets can have one type of daughter module installed to enhance the operation of the keyset the FDBF The standard speakerphone mode of operation for the DS 5021D is half duplex This means that you cannot transmit and receive speech at the same time Adding a FDBF to your keyset will convert the speaker phone into full duplex mode enhancing it operation In addition the FDBF may have up to three 3 external microphones attached to it for conference room type applications These microphones require an EXTMIC key programmed on the keyset to activate or deactivate them ASSEMBLING YOUR KEYSET Place the keyset face down on a flat surface Insert notched ends of the support bracket into the channels located in the upper section of the bottom panel Push towards the top of the keyset t
64. n for example international calls or he she is calling from a type of circuit that cannot provide Caller ID information for example some outbound WATS lines PAYPHONE The caller is calling from a coin operated telephone The telephone company will send this information as there are no directory listings for pay phones The number will be de livered as usual INVALID CID INFO This is a message that will be displayed when CID informa tion is sent on the line but was somehow corrupted NO CID RECEIVED This is a message that will be displayed when there was no CID information sent on the line 51 NO CID DSP Caller ID Digital Signal Processors CIDDSP s are resources in the OfficeServ 100 OfficeServ 500 and OfficeServ 7000 Series systems required for receiving CID data If there are no CIDDSP s available at the time a call comes in this is the message you will see on your display NOTE The Caller ID features may require optional software and or hardware Please see your service and installation company for details WHAT IS ANI 11 eam supporten ON os 71001 ANI Automatic Number Identification is a feature offered by some telephone service providers that provides the calling party s telephone number This service is only available on E amp M Tie Lines on a T1 digital trunk ANI is similar to Caller Identification CID but the format and information of the calling person is differ ent CID uses FSK signalling and
65. n be easily identified and answered with different greetings Outside and internal calls ringing to a station group will display CALL FOR xxx where xxx is the station group number This allows you to answer calls directed to you differently than calls directed to your group 43 CA LL LOG See also Special Application Menu Outgoing Call Log The system can log both incoming and outgoing calls placed from or to your tele phone You must have a LOG button programmed on your keyset and assigned a review list Each IN and OUT list can be up to 50 numbers maximum They are assigned in blocks of 10 each Press the LOG key Press either the IN or OUT key e View the first IN OUT telephone number At this point you may select one of the three options related to this number or use the UP DOWN keys to scroll through your list of calls Press the CLEAR button to erase this number from the list Press the NND key repeatedly to view the Name Number or Date associated with this call Press the DIAL key to call this number These options are the same for the incoming or outgoing call logs D IA L BY NAM E See also Special Application Menu Name Search Each station or speed dial number can have an associated directory name A sta tion or speed dial number can be selected by scrolling alphabetically through a directory name list This on line phone book allows the user to look up and dial any station or speed dial number in
66. n be set to one e mail address while E Message Delivery is set to different e mail address Functionality 78 With either type of EMG when Caller ID CID is provided the callers tele phone number will appear in the subject field of the email along with the date and time stamp of when the voice message was originally recorded in your Voice Mail Box If the caller is also a subscriber on the system and the E Mail Gateway is set up with a valid Reply To address the Subscriber s name will also appear in the From field Otherwise the From field will display the name of the Samsung voice mail system SVMi 8E SVMi 16E or SVMi 20E sending the message Client will use their PC s Multi Media kit equipped with either speakers and or a headset to listen to messages delivered to their e mail Inbox IMPORTANT NOTE If the PC Laptop PDA Smart Phone etc is not equipped with hardware and software capable of playing a WAV file then the E Mail Gateway will not work for them until they add some method to listen to WAV files delivered to their Inbox The same applies to Fax Mail messages if the device the subscriber is using does not support the viewing of TIFF files then the E Mail Gateway for Fax Mail will not work for them until they add some method to view tiff files delivered to their inbox No Synchronization of messages is performed between the Voice Mail Box and the E mail Inbox Messages listened to forwarded delet
67. now your extension number E From the Subscriber Services Menu press 7 3 The current Directory Name will be played as a string of digits that are equal to your name spelled out on your telephone keypad Follow the instructions to enter a new name You will be prompted to enter your last name and then your first name This must be done in order for the directory feature to work correctly Note It is possible that if you do not record your name described above and or enter your Directory Name you will not be included in the Dial by Name Directory Extended Prompting Use this option to drastically reduce the number of prompts played in the subscriber interface mailbox prompts Change this setting only if you are very familiar with the user operation of the Samsung Voicemail Note Remember if you know what digits to press you can enter them at any time you do not have to wait to be prompted This feature can be toggled on off at anytime Also if it is off you will be prompted within each subscriber menu to press zero for more options This enables you to still be able to find out what to do if you were to get lost and extended prompting was disabled KEYSET USER FEATURES The following options are available if you have a display keyset They require setup by the System Administrator Message Waiting Lights When new messages are left in your mailbox the voicemail message light on your keyset will flash Press this flas
68. o Set Night Intercept Pause Resume Menu Prompting Play Access Coverage Play Menu Options Cancel Return to Subscriber Menu NOTE All options shown MAY NOT be authorized If an option is not available please speak to your system administrator Change Playback Volume and Speed not available on the OfficeServ 7100 60 Assign and or Edit Primary Greeting Assign and or Edit Busy Greeting Assign and or Edit Blocking Greeting Assign and or Edit Night Greeting Assign and or Edit Screened Greeting Edit Only Personal Greetings Edit Only Mailbox Greeting Pause Resume Menu Prompting Play Menu Options Cancel Return to Subscriber Menu Mailbox Administration el e e Tel 7 Change Message Alert Change Pager Notification Review Deleted Messages Review Undelivered Messages Auto Play New Messages Auto Play Message Information Pause Resume Menu Prompting Record amp Send Broadcast Message Play Menu Options Cancel Return to Subscriber Menu Personal Services SI e eg Pause Resume Subscriber Menu Review Workload Edit Stored Telephone Numbers Change Ha Weekly Schedule Placea Ha Direct Call 3 Personal 4 Administration Pause Resume Je Menu Prompting 0 Record BI an a Reminder Play Menu Options Cancel Return to Subscriber Menu Play Menu Exit
69. o lock in Plug the handset cord into the jack marked with the 3 symbol Route the handset cord out the RIGHT side of the keyset as you look at it face down Plug the four conductor line cord from the wall into the jack with the symbol on the bottom of the keyset DS 5000 SETUP MENU STRUCTURE The SETUP MENU is configured as follows 1 INFORMATION Outgoing Incoming Log Speed Dial Directory Dial Forward Set Alarm Reminder NAVIGATING THE MENUS When programming within various menu options information can be entered via the dial pad keys using 0 9 and k dial keys as well as utilizing the navigation button assembly 5 5 gt The button used for editing and their features are summarized below BUTTON FEATURES Left and Right To move a cursor highlighted area or to erase what is entered EDGE eessen To save the current setting and end programming End use To cancel the current programming and return to the Main Menu CANCE To move back to the previous screen or delete the last digit of the displayed option value IEN To enter numerical values NOTE The 2550075 keysets do not support the navigation key function OUTSIDE CALLS MARANG AN OUTSIDE CALL Lift the handset and press an idle outside line button line group button or dial a line access code to receive dial tone OR press an idle outside line button line group button or dial a line access code to
70. o not wish to view CID information 1 to view the NUMBER first or 2 to view the NAME first Press TRANSFER to exit and store your selection 52 VIEWING THE NEXT CALLER ID CALL In the event that you have a call waiting or a camped on call at your keyset you can press the NEXT button to display the Caller ID information associated with the call in queue at your keyset Either the CID name or CID number will show in the display depending on your Name Number selection To view Caller ID information for calls that have been camped on to your keyset press the NEXT button If your keyset does not have a NEXT button press the CID button and then the NEXT soft key SAVING THE CALLER ID NUMBER At any time during an incoming call that provides CID information you may press the SAVE button to save the CID number If your keyset does not have a SAVE but ton press the CID button the SCROLL button and then the SAVE soft key The sys tem must be using LCR to dial the saved number REDIALING A SAVED CALLER ID NUMBER To redial a number that has been saved press the SNR button or dial 17 NOTES 1 Your telephone system must have LCR correctly programmed to redial the saved number 2 Ifthe Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing STORING A CALLER ID NUMBER At any time during an incoming call that provides CID information you may save the CID number
71. primary No Answer greeting during the day when you are available and will NOT ring your extension but simply play your Night greet ing during the night when you are not available Note This does NOT use the Day and Night schedules of the phone system It is solely controlled by the Subscriber s Availability Schedule Pause Resume Exit from Access Manager Play All Options Play Access Coverage a e o This feature is useful for finding out how you current access settings are set It will also tell you what greetings will play under each of the call conditions you have setup PERSONAL GREETINGS The options available in this menu will be determined by your System Administrator and not all of them may be available to you In the simplest sys tems only a mailbox greeting will be available additional greetings may be acces sible in more complex systems Your Personal Greeting will be played every time someone dials your extension and you do not answer You may record up to 9 Personal Greetings and you may assign any one of them to be active There are several different Call Coverage conditions to which you may assign any of your 9 greetings The Call Coverage Conditions are No Answer Busy and Do Not Disturb or Forwarded All This will allow different greetings to play depending on the type of call forward that you have set or the condition of your telephone The Call Coverage conditions that you can assign specific
72. quent digits will be hid den Press E again to begin displaying digits The F button is used to enter a name See Personal Speed Dial Names under Display Features Use the HOLD button to clear a speed dial number ONE TOUCH SPEED DIALING You may assign any speed dial number to an already existing One Touch Speed Dial button for quick and easy dialing of frequently used numbers e While on hook press TRANSFER and then dial 107 e Press a One Touch Speed Dial button e Dial the speed dial number 00 49 or 500 999 that you want assigned to this button Press TRANSFER to store your selection To call this telephone number just press the One Touch Speed Dial button NOTE the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing LAST NUMBER REDIAL To redial the last telephone number you dialed press the REDIAL button or dial 19 NOTES 1 Ifthe Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing 2 Redial does not apply to intercom calls 25 MANUAL RETRY WITH REDIAL While you are on an outside call listening to a busy signal and you want to redial the same number dialed e Press the REDIAL button This will hang up your existing call and manually redial the same number dialed You can repeat this operation for a limited number of attempts NOTE If your keyset
73. r the timer appears in the display It appears immediately for incoming calls The call timer continues for the duration of the call Call dura tion times are displayed in minutes and seconds If a call lasts longer than 60 min utes the timer restarts You can press the TIMER button to manually begin timing a call Press it again to stop timing If you press it while the automatic timer is on the call duration time is restarted AUTO TIMER Display keyset users may have the timer automatically start when they answer incoming calls or after a short delay on an outgoing call e With the handset on hook press TRANSFER and then dial 110 e Dial 011 to turn the auto timer on or 010 to turn it off Press TRANSFER to store your selection TIMER FUNCTION Display keyset users may use this feature as a simple stopwatch When the keyset is idle press the TIMER button to start timing Press the TIMER button again to stop timing Read the elapsed time in the display Lift the handset and replace it The display will return to date and time 45 VIEWING MESSAGE INDICATIONS You can view all of your message indications before you return them e With the handset on hook press the MESSAGE button with the red flashing light The first station that left a message indication will be displayed Press the UP and DOWN arrows to scroll through the stations that left mes sage indications Use the soft keys to reply clear or
74. s calling or you can do a blind transfer without notification e While a call press the TRANSFER button and dial an extension number or group number Your call is automatically put on transfer hold OR Press a DSS button or station group button Your call is automatically put on transfer hold Hang up when you hear ringing this is an unscreened or blind transfer OR Wait for the called party to answer and advise him her of the call and hang up If the transfer is refused you will be reconnected to the outside line when the called station hangs up or you can press TRANSFER to return to the outside party If you wish to send the call to another extension without waiting for the 17 first station to hang up simply press another DSS button OR Press the CALL button or C O line button to return to the outside party and begin the transfer process again When you are transferring a call to a keyset set for Voice Announce or Auto Answer the transferred call will always ring NOTES 1 Afterthe inside party answers you may alternate back and forth between the parties by pressing the TRANSFER button 2 If you receive No More Calls tone that station has no button available to re ceive another call Press TRANSFER to return to the other party 3 You cannot transfer an Intercom call by pressing a DSS button You must press the TRANSFER button and dial the destination extension number TRANSFER WITH CAMP ON When you are trans
75. station The button that the call appears on will have a slow flashing amber light When your phone rings lift the handset or press the SEND button to answer the recall e Ifyou do not answer this recall within a pre programmed period of time it will go to the system operator CONSULTATION HOLD When you are talking on an outside line and it is necessary to consult with anoth er extension Press the TRANSFER button you will receive transfer dial tone Your call is placed on transfer hold e Dial the extension number Consult with the internal party Press TRANSFER to return to the outside party or hang up to transfer the call NOTE Repeatedly pressing the TRANSFER button will toggle between the outside party and internal extension If necessary you may disconnect either one of the parties by pressing the DROP button RETRIEVING CALLS HELD AT ANOTHER STATION When a line is on hold and it appears on your keyset press the line button with the red flashing light When a line is on hold and it does not appear on your keyset dial 12 plus the line number or the extension number of the station that placed the call on hold NOTE the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing TRANSFERRING CALLS Transfer is used to send any call to another extension in one of two ways You can do a screened transfer by informing the other extension who i
76. stomizing Your Keyset VOICE ANNOUNCE MODE When another station calls you your keyset will sound a brief attention tone and you will hear the caller s announcement e Press SEND to turn on the microphone and speak handsfree OR lift the handset to reply e Tofinish the call replace the handset or press the END button NOTE In order for C O calls to be answered handsfree AUTO ANS CO must be set ON AUTO ANSWER MODE When another station calls you your keyset will sound a brief attention tone and then automatically answer the call Your microphone and speaker are turned on and you can speak handsfree For privacy use the handset e Tofinish the call replace the handset or press the END button NOTE In order for C O calls to be answered handsfree AUTO ANS CO must be set ON 13 BUSY STATION CALLBACK When you call another station and receive a busy signal e Press the CBK button if programmed or dial 44 When the busy station becomes free your keyset will ring Lift the handset or press SEND to call the now idle station NOTES 1 A callback will be canceled if not answered within 30 seconds If you have set a callback your CBK button will light 2 Ifthe Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before dialing BUSY STATION CAMP ON When you call another station and receive a busy signal but you do not want to wait for a callback
77. teady red Inform the other party that he she may now join the conversation After the other party or parties has joined the conversation and you wish to return privacy to the line so that no one else can join the conversation press the PRB button a second time the PRB button will be off To Join a Non Private Conversation When someone has informed you that you can join a conversation Press the C O line button that he she has indicated OR Dial the C O line number that he she has indicated 23 DIALING FEATURES All DIALING FEATURES instructions are written to support Overlap Dialing mode This is the technical name for dialing from a telephone as it has been for many years In recent years the cell phone industry has changed the cell phones to use Enblock Dialing With this dialing mode all the digits are dialed and then sent to the carrier after pressing the SEND key Please check your telephone setup to con firm what dialing mode is used SPEED DIALING You can dial a preprogrammed telephone number stored in the system wide speed dial list of numbers 500 999 or from your personal list of numbers 00 49 Your system may be set for 950 system wide numbers If so the system speed dial access codes are 050 999 and the station speed dial codes are 000 0409 e With the handset on hook press the MEMORY button or dial 16 e Dialthe desired speed dial number Thetelephone number is automatically dialed for you NOTE
78. then activate the forwarding in option 1 Scroll or dial option number 5 Forward Set e Press ENTER Scroll to or dial the desired forward option and assign station number to forward your station to 57 58 OR ALL FWD NO BUSY FWD NO NOANS FWD NO DND FWD NO FWD CANCEL Press ENTER Scroll to or dial 1 FORWARD TYPE and scroll to or dial the desired for ward type Press ENTER to activate the desired call forward type Press CANCEL to return to main menu OO P Press END to exit programming ALARM REMINDER Allows you to set an Alarm Reminder Up to three alarms may be set Scroll or dial option number 6 Alarm Reminder Scroll or dial the desired Alarm number Alarm 1 3 Press ENTER Enter Alarm Type 0 NOT SET Disables alarm 1 TODAY Rings alarm one time only on the day set 2 DAILY Rings alarm daily at time set Press ENTER Display confirms setting and returns to that alarm set menu Scroll up to set ALARM TIME Press ENTER Enter ALARM TIME Military Format Press ENTER Display confirms setting Press CANCEL to return to main menu Press END to exit programming Samsung Voicemail This section describes how to setup and use the various features available to a Subscriber A Subscriber is a person that has been authorized access to the vari ous features and services available in the Samsung Voicemail Please review this section carefully before you us
79. to move the cursor one space to the right 2 Other symbols are available for DIAL To cancel an individual alarm and reminder message Press TRANSFER and then dial 112 e Dial alarm number 1 2 or 3 e Press the HOLD button e Press the TRANSFER button PERSONAL SPEED DIAL NAMES Each personal speed dial number can have an 11 character name assigned to it This name is used to select the speed dial bin when you are dialing by directory Press TRANSFER and then dial 106 Dialthe speed dial bin number 00 49 Write your message using the procedure described in Alarm Reminder Mes sages Press the TRANSFER button to store the speed dial name Repeat for each speed dial bin if necessary STATION NAMES You can assign an 11 character name to your keyset This allows other display key set users to call you using the directory dial feature To program a station name Press TRANSFER and then dial 104 Enter the 11 character name using the procedure described in Alarm Remind er Messages Press TRANSFER to store the name 47 MANAGING KEY ASSIGNMENTS You can view your key assignments and add extenders to some of your program mable keys for easy one touch operation of frequently used features e While on hook press TRANSFER and then dial 107 Usethe VOLUME buttons to scroll through all of your programmable buttons OR press the programmable button to which you want to add the extender When yo
80. ts it will flash red at those keysets To take the caller off hold press that button and the green flashing light will go steady green again Resume the conversation NOTE While on a call pressing a line button route button or flashing CALL button will automatically put your first call on hold and connect you to the new call See Automatic Hold under Customizing Your Keyset EXCLUSIVE HOLD To place an outside call on hold at your phone so that other users cannot get it Press the HOLD button twice The call will flash green on your keyset and this line will show a steady red light on other keysets To retrieve the call press the flashing green line button or press the HOLD button a third time NOTE Intercom calls will always be placed on exclusive hold REMOTE HOLD When you wish to place a call on hold at another station Press TRANSFER and a dial the station number or press the appropriate DSS button Press the HOLD button This will place the call on system hold on an available CALL button or Line Button at the remote station and return you to dial tone NOTES 1 If the destination station does not have any free CALL buttons or line buttons you will hear No More Calls tone and must return to the other party by press ing the TRANSFER button or the RETURN soft key in the display 2 Intercom calls cannot be remote held HOLD RECALL If you leave a call on hold longer than the hold timer it will recall your
81. ture on or 050 to turn it off Press TRANSFER to store your selection RING PREFERENCE This feature automatically answers ringing calls when you lift the handset or press the SEND button This method will always answer calls in the order they arrived at your keyset When you turn ring preference off you must press the flashing button to answer a call allowing you to answer calls in the order you choose e With the handset on hook press TRANSFER and then dial 110 Dial 061 to turn ring preference on or 060 to turn it off Press TRANSFER to store your selection 40 AUTO ANSWER CO CALLS This option will allow CO calls that directly ring your phone to auto answer When a CO call arrives at your station and this option set for ON your phone will sound two beeps the same as when a screened transfer is completed and you will be connected to the CO call In order for this option to work the station must also be programmed for auto answer see SET ANSWER MODE While on hook press TRANSFER and then dial 110 Dial 151 to turn Auto Answer CO on or 150 to turn it off Press TRANSFER to store your selection NOTE Outside lines must ring your station directly for the Auto Answer CO to work Lines ringing a station group will not cause your phone to Auto Answer DISPLAY SPEED DIAL NAME This option allows you to view the name associated with a speed dial number as it is dialed With you handset on hook press TRANSFER an
82. u reach a key listed below dial the corresponding extender Press TRANSFER to store and exit programming Please refer to the Enhanced Display Programming Section provided by your instal lation company when requested for a complete list of descriptions and extenders for any keys you may have programmed on your keyset NOTE Confirm that the cursor is placed correctly before you enter the extender LCR WITH CLEAR When you are making an outside call using LCR and dial an incorrect digit you can press the CLEAR soft key to reenter the telephone number You do not need to redial 9 to reaccess LCR BACKSPACE WITH LCR If you misdial while using LCR you can delete digits shown in the display by press ing the BSPC soft key as many times as necessary 48 TEXT MESSAGING This feature allows two digital keyset users to respond to each other with prepro grammed text messages After receiving an Off Hook Voice Announcement or Station Camp On you may respond with a text message while continuing to talk and listen to your outside party The other station can view this message and take the appropriate action or respond back with another text message You must be permitted to use the Text Messaging feature See your System Administrator or Technician to be assigned this feature They will assign you ten 10 blank messages You can create any 16 character messages 01 to 10 that are appropriate for your use NOTE See ALARM REMINDER MESS
83. ur keyset has a programmed AME button With the handset on hook press TRANSFER and then dial 110 Dial 101 to turn on AME PASSCODE or 100 to turn it off Press TRANSFER to store your selection AUTO CAMP ON This option allows intercom calls to be automatically camped on if possible when a busy station is called e With the handset on hook press TRANSFER and then dial 110 Press 081 to turn CAMP ON on or 080 to turn it off Press TRANSFER to store your selection SELECT RING TONE Each keyset user can select any one of eight ring frequencies e While on hook press TRANSFER and then dial 111 Dial 1 8 or press the UP and DOWN buttons to hear each tone When you hear the tone that you prefer press TRANSFER to save it NOTE Specific lines or stations may be programmed to ring with a different tone than what you have selected for your keyset CHANGE YOUR PASSCODE From the factory your station passcode is 1234 You can change your station pass code whenever you desire While on hook press TRANSFER and then dial 101 Dial your old passcode Dial a new passcode must be four characters You can use 0 9 Redial the new passcode to verify If successful you will hear two beeps Four beeps indicate an incorrect code Reenter the code again Press TRANSFER to store the new passcode 38 SET ANSWER MODE INTERCOM You can receive internal calls in one of three modes see Answering Intercom Calls
84. us the desired extension number Receive confirmation tone and hang up NOTE the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing FORWARD DND To forward your phone when you activate DND Dial 605 plus the extension number or group number Receive confirmation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing CALL FORWARD OPTIONS A display keyset may review or change call forward options and destinations Call forward access can be done via the keypad or by accessing the keyset display fea tures To review or change call forward options Press TRANSFER 102 The display will indicate the current call forward condition and destination OR Show 0 FORWARD CANCEL to indicate no forward is set 21 e Dial 0 to cancel current condition OR Dial 1 5 to select the forward type OR Press UP or DOWN to select the forward type Press the right soft key to move the cursor Dial the destination number e 9 202 OR Press UP or DOWN to select the destination Press the right soft key to move the cursor e Dial 1 to set OR Press UP or DOWN to select YES or NO Press TRANSFER to store and exit STATION CALL PICKUP To pick up answer a call ringing at another station lift the handset and dial 65 plus the extension number of the ringing phone If
85. vices Menu press 6 for Mailbox Administration Bi Press 9 for Broadcast Messages This option will only be available if your mailbox has been assigned Subscriber Administration privileges 72 PERSONAL SERVICES The Personal Administration Menu is used to set your password and record your name Many of these features must be allowed by the System Administrator 1 Workload Management Allows you to access to all reminders both Active and Pending If authorized you can group your reminders as Commitments Follow Ups or Tasks for bet ter organization The system will flag each reminder as Active or Pending pending means scheduled for future delivery 2 Stored Numbers Allows you to enter up to 9 stored phone numbers The first five of these are used in the Find Me feature but any of them 1 9 can be easily dialed using only one digit followed by the pound key to be used by many other features from within your subscriber space ie Follow Me Message Alert Pager Alert and Direct Call 3 Schedule Availability Allows you to enter a weekly availability schedule for use with Night Personal Greeting and the Auto Night Intercept feature Follow the spoken directions to enter the days of the week and times you are generally available to talk to your callers All other times you will be considered unavailable 5 Place a Direct Call Allows you to place a direct call out of the Samsung Voicemail from any where You may
86. w message indications and return them in any order See Viewing Message Indications under Display Features 2 Ifthe Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing 3 Ifa message has been left at your keyset by a keyset in Auto Answer you must manually cancel the message after it has been returned PROGRAMMED MESSAGES When you will be away from your phone for any length of time you can leave a programmed station message Display stations calling you will see this message and be informed of your status or follow your instructions Dial 48 plus any of the message codes 01 20 listed on the back of this user guide To cancel any of these messages you might have selected dial 48 plus 00 Press TRANSFER to exit and store your selection NOTE the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button You can have multiple programmed message buttons PMSG and each one can have a different message code Press any programmed message PMSG button The message is set and the button will light red Press the button again to turn off Pressing another programmed message PMSG button will turn the previous one off and set a different programmed message 31 CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset While on hook press the DND button or d
87. wers or you receive a busy signal you can leave a message indication Press the MESSAGE button or dial 43 and receive confirmation tone Hang up The MESSAGE button on the called station will light Standard tele phones receive special dial tone as a message indication or a lit message lamp if the phone is equipped with one and they are connected to an BMWSLI card not available on the OfficeServ 100 or OfficeServ 7000 Series or a 16MWSLI card on the system NOTES 1 Astation can have up to five message indications 2 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing CANCELING MESSAGES To cancel a message indication that you left at another station dial 42 plus the extension number of the station at which you left a message To cancel all mes sage indications left at your keyset dial 42 plus your extension Your MESSAGE light will go out NOTE the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing ER MESSAGES Press the MESSAGE button or dial 43 The first station that left a message will be called automatically If that station does not answer your MESSAGE light will stay on Repeat until all messages have been returned in the order received Your MESSAGE light will turn off when all messages have been returned 30 NOTES 1 Display keyset users can vie
88. will receive three short rings repeated Lift the handset or press SEND button You are connected to the door phone e Ifan electric door lock release is installed dial 13 to unlock the door CALLING THE DOOR PHONE ROOM MONITOR You may call the door phone and listen to what may be happening outside or in another room Dial the extension number of the door phone You will be connected to the door phone and you can listen or have a con versation Ifan electric door lock release is installed dial 13 to unlock the door NOTE the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button EXECUTIVE SECRETARY HOT LINE If programmed an executive and a secretary can have a hot line between them When the executive station is in the DND mode all of its calls will ring the secre tary station If the secretary does not answer the caller will go to the secretary s voice mail box if setup Either person can press the BOSS button to make a voice call to the other sta tion Using the hot line will override DND at the other station This button will light red when the other station is in use To transfer a call to a Boss in DND Press the TRANSFER button followed by the BOSS button e Wait for the BOSS to answer then announce the call and hang up to complete the transfer OR Hang up to complete a blind transfer after pressing the BOSS button EXECUTIVE DIVERT When the exe
89. you have a DP key assigned with a station number you only need to press this DP key with the flashing light to answer this ringing station NOTE the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing GROUP CALL PICKUP To pick up answer a call ringing in any pickup group lift the handset and dial 66 plus the desired group number or press the flashing GROUP PICKUP button if available GROUP NUMBERS 01 20 OfficeServ 100 and OfficeServ 7100 01 99 OfficeServ 500 M 01 99 OfficeServ 500 L 01 99 OfficeServ 7200 and OfficeServ 7400 NOTES 1 A group pickup button can have an extender for a specific pickup group 2 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before dialing the access code MY GROUP PICKUP If desired a new access code can be assigned to pickup ringing calls in the same pickup group as you are in Like 66 above except you do not need to dial the desired group number See your installation company for the assigned access code MY GROUP PICKUP 22 PRIVACY RELEASE This feature will allow another station to join in our conversation by releasing pri vacy on the COO from your phone To Release Privacy While you are talking on a C O line and you wish to have other internal parties or up to three join the conversation Press the PRB button the PRB button will light s
90. yset in Forward All mode and he she does not have a FORWARD ALL button the TRANSFER button will light to in dicate Forward All has been set and calls to this station have been transferred elsewhere FORWARD BUSY To forward calls to another station when you are on the phone Dial 602 plus the extension or group number Receive confirmation tone and hang up NOTE the Hot Keypad feature has been turned off you must first lift the handset or press SPEAKER before you begin dialing FORWARD NO ANSWER To forward calls to another station when you do not answer Dial 603 plus the extension or group number Receive confirmation tone and hang up NOTE the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing 20 FORWARD BUSY NO ANSWER If you have both a Forward on Busy destination and a Forward No Answer desti nation programmed you may set both of these at the same time Dial 604 Receive confirmation tone and hang up NOTE the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing FORWARD FOLLOW ME When you want all calls to your extension forwarded to the extension where you are now Dial 606 plus your extension number Receive confirmation tone and hang up If you want a specific extension s calls forwarded to your phone Remote Call Forward Dial 606 pl

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