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Release 5 Installation for New Systems

1. 2 Press F when Intuity AUDIX asks for the extension 3 Press 4 when Intuity AUDIX asks for the password 4 Press 2 to retrieve messages 5 Press 0 to hear the message If you cannot understand the message contact your remote support center 6 Continue with Deleting the Voice Mail Test Message Deleting the To delete the voice mail test message Voice Mail Test Message 1 Press D to delete your test message Tip 3 is the same as D 2 Hang up the test 2 telephone to disconnect 3 Verify that the message waiting indicator MWTI is turned off 4 Ifthe system you are installing includes the optional language feature continue with Testing the Optional Multilingual Feature If the system you are installing does not include the optional language feature skip Testing the Optional Multilingual Feature and continue with Removing Test Subscribers 7 134 585 313 119 Issue 1 Adding Test Users and Testing Voice Messaging Testing the Optional Multilingual Feature You can test the multilingual feature by directing the system to play the call answer prompt in an optional language To test the multilingual feature 1 Call the test 1 extension from the test 2 extension Allow Intuity AUDIX to answer Press while the prompt is playing Listen for the system to begin to play th
2. P O g 2 JIE a Po e y pouen ok aneen e OSeE50 S 32 S S oe SS SS E 36 om 0 ic gt C gt O C O E ORO o e e OSO Q TQ osS 0l O e T gt br 2 gt 25 Ss eso 0 PSO e O romo ofp e me k se Y O y e 110 O K 6 oa 5 scinp003 KLC 011398 Video circuit card 6 Fuse PCI slot 1 7 Power supply 1 CPU slot 17 8 Power supply 2 Remote 9 COM2 maintenance circuit 10 Keyboard connector card ISA slot 16 11 Power supply status ON OFF power LED switch AC power inlet receptacle 2 28 585 313 119 Issue 1 Starting the Installation The Rack Mounted MAP 100P Figure 2 12 shows a sample of a 19 inch by 30 inch 48 3 centimeter by 76 2 centimeter commercial cabinet that houses three rack mounted MAP 100P units Each MAP 100P is shown with the front bezel removed Figure 2 12 Sample Rack Mounted MAP 100P scixp005 KLC 031799 585 313 119 Issue 1 2 29 Intuity Messaging Solutions Release 5 Installation for New Systems Installing the MAP 100P into a Rack A CAUTION To prevent accidental tipping verify that the commercial cabinet is secured to the floor before mounting the MAP 100P Before beginning to install the MAP 100P into a rack verify the following At least two installers are available to mount t
3. Key Figure 2 14 shows the front of the rack mounted MAP 100P Components on the Figure 2 14 Front View of a Rack Mounted MAP 100P with the Front Rack Mounted Bezel Removed MAP 100P i 4 n ig e 9 O O Go ae sa 406000 a mpixr10p LJK 031799 1 Diskette drive 11 Circuit card cage fan 2 CD ROM drive assembly 3 Cartridge drive 12 Fan fault LED 4 Reset switch 13 Card cage fan fault LED 5 Hard disk drive 0 14 Power supply fault LED 6 Hard disk drive 1 15 Power on LED 7 Hard disk drive 2 16 Disk activity indicators 8 Hard disk drive 3 per SCSI ID 9 Hard disk drive 4 17 Fan fault LED 10 Empty hard disk drive 18 SCSI external active terminator carriage 585 313 119 Issue 1 2 33 Intuity Messaging Solutions Release 5 Installation for New Systems Figure 2 15 shows the back view of a rack mounted MAP 100P Figure 2 15 Back View of the Rack Mounted MAP 100P 0 gt O e e gt gt gt C DI E OS LA OS EL 4 gt C gt C YE C gt C AS OSS e o D ig gt C W We 09 scinp006 KLC 032398 1 Fuse 8 Keyboard connector 2 Fuse rating label 9 COM2 3 AC power inle
4. Connecting the Remote Maintenance Circuit Card The remote maintenance circuit card provides remote diagnostics of basic system components There is one remote maintenance circuit card installed on the system The system supports the following remote maintenance circuit cards m AYCS54 includes an internal modem m AYCS5S does not include an internal modem 3 58 585 313 119 Issue 1 Cabling Circuit Cards Connecting the LAN Circuit Card The LAN circuit card Figure 3 13 provides the connection to the customer s LAN The type of cable you use to connect the LAN circuit card to the customer s LAN depends on the connection already in use for the LAN This cable connection can be one of three types m Thin Ethernet BNC m Thick Ethernet AUT m 8 pin modular connector Tbase or twisted pair CAUTION Do not cable the LAN circuit card before you power up Doing so can disturb the customer s existing LAN See Chapter 8 Administering and Testing TCP IP LAN Connectivity for information on how and when to cable the LAN circuit card Figure 3 13 LAN Circuit Card 585 313 119 Issue 1 3 59 Intuity Messaging Solutions Release 5 Installation for New Systems Connecting the SSP Circuit Card The speech and signal processor SSP circuit card AYC43 provides speech support for various speech technologies Figure 3 14 The SSP circuit card must be used with at least one tip ring circuit
5. Connecting the Monitor This section describes how to connect the monitor Required Cables for the Monitor Two cables connect the monitor to the system m Video cable connector Power cable Video Cable The video cable connector has a video input connector at one end Connector The other end of the cable is permanently attached to the monitor Power Cable The power cable has a male plug at one end and a female plug at the other end Connecting Monitor Cables To connect the monitor cables For the MAP 5P Plug the video cable connector from the monitor directly into the video connector located on the back of the MAP SP Figure 2 4 For the MAP 40P Plug the video cable connector from the monitor directly into the video connector located on the back of the MAP 40P Figure 2 7 For the MAP 100P For both deskside Figure 2 11 and rack mounted Figure 2 15 versions plug the video cable connector from the monitor directly into the video connector located on the back of the video circuit card Tighten the thumbscrews on the video cable connector with your fingers or with a small flat blade screwdriver 4 64 585 313 119 Issue 1 Connecting Peripheral Devices 6 Plug the female end of the power cable into the monitor 7 Plug the male end of the power cable into a grounded AC outlet Connecting the Keyboard A 6 pin female DIN receptacle is located in the back of the system Figure 4 1 The male plug is pr
6. The system displays the Display Voice Equipment window Figure 6 1 6 104 585 313 119 Issue 1 Administering Channels and Performing Acceptance Testing 2 Press F8 Actions The system displays the Actions menu Figure 6 2 3 Select Assign Change 4 Press ENTER The system displays the Assign Change menu Figure 6 3 5 Select Services to Channels 6 Press ENTER The system displays the Assign Services to Channels window Figure 6 5 Figure 6 5 Assign Services to Channels Window Assign Services to Channels Channel Number oro coc IS Service Name 7 Enter the numbers of the channels that the customer purchased in the Channel Number field Enter the channel numbers as m A single number for example 1 m A range of numbers for example 0 4 m A list of single numbers for example 6 9 10 585 313 119 Issue 1 6 105 Intuity Messaging Solutions Release 5 Installation for New Systems 10 11 12 13 m A list of single numbers and ranges for example 1 4 7 9 All numbers all CAUTION Do not enter the numbers of channels that have not been purchased This causes the system to generate alarms Press F3 Save Press ENTER Enter DNIS_SVC for all channels in the Service Name field Press F3 Save The system displays the Command Output window Figure 6 6 Figure 6 6 Command Output Window Add Service To Called Number Output Assigned seruice A
7. AUDIX is a registered trademark of Avaya Inc COMSPHERE is a registered trademark of Paradyne Corporation DEFINITY is a registered trademark of Avaya Inc DMS 100 is a is a trademark of Northern Telecom Limited Equinox is a trademark of Equinox Systems Inc Intuity is a trademark of Avaya Inc Lucent is a trademark of Lucent Technologies Meridian is a trademark of Northern Telecom Limited MERLIN LEGEND is a registered trademark of Avaya Inc Microsoft is a registered trademark of Microsoft Corporation MS is a registered trademark of Microsoft Corporation MS DOS is a registered trademark of Microsoft Corporation Mitel is a trademark of Mitel Corporation NEAX is a trademark of NEC Telephone Inc xii 585 313 119 Issue 1 About This Book m Northern Telecom is a registered trademark of Northern Telecom Limited m Novell is a registered trademark of Novell Inc m ORACLE is a trademark of Oracle Corporation m Paradyne is a registered trademark of AT amp T m Phillips is a registered trademark of Phillips Screw Company m Rolm is a registered trademark of International Business Machines m Siemens is a registered trademark of Siemens Aktiengellschaft m SL 1 is a trademark of Northern Telecom Limited m UNIX is a registered trademark of Novell m VB PC is a trademark of Voice Technologies Group Inc m VT100 is a trademark of Digital Equipment Corporation m Windows is a trademark
8. Intuity Messaging Solutions Release 5 Installation for New Systems 3 Connect the DTE adapter to the 7400A data module 4 Make the remaining connections See Avaya Intuity Getting Connected 585 313 703 for more information on connecting a data module Testing the To verify that you have completed the hardware connections and the Hardware set up completed correctly Connections and Setup 1 Power up the system For more information on powering up your system see the Intuity Messaging Solutions Release 5 documentation CD ROM 2 Plug an RS 232 mini tester into the COM2 port on the back of the system 3 If the connections and set up are correct DTR RTS and TD on the tester will light 4 Ifthe test fails recheck the connections and setup Completing Set the options and interface baud rate on the 7400A data module Setup on the See 7400A Data Module Option Settings and Using the Front Panel 7400A Data in the 7400A Data Module User s Manual 555 020 706 for details Module In the set interface option menu set the ANS ONLY option to YES Then select the other options as listed in Table 4 1 Table 4 1 7400A Data Module Option Settings Option Setting Baud rate 1200 and 9600 ANS AUTO BRK DISK LONG CI OFF 1 of 2 4 70 585 313 119 Issue 1 Connecting Peripheral Devices Table 4 1 7400A Data Module Option Settings Option Set
9. 2 20 585 313 119 Issue 1 Starting the Installation The MAP 40P Overview Attaching the MAP 40P Stabilizing Feet The MAP 40P is a deskside unit in a tower configuration It sits vertically on a small support base and requires that you attach the stabilizing feet Figure 2 5 Figure 2 5 Attaching the MAP 40P Stabilizing Feet h2mxbotm RPY 081597 Four screws are attached to the bottom of the unit to use with the stabilizing feet 585 313 119 Issue 1 2 21 Intuity Messaging Solutions Release 5 Installation for New Systems Note Use a No 2 Phillips head screwdriver to attach the stabilizing feet To attach the stabilizing feet ie 2 Remove the stabilizing feet from the plastic packet Remove the paper surrounding the stabilizing feet Place the MAP 40P with the bottom up Turn the stabilizing feet upside down with the wings up Lower the stabilizing feet onto the mounting screws through the keyhole openings Rotate the stabilizing feet until they are perpendicular to the unit Note See the manufacturer s instruction sheet included in the plastic packet for more information Using a No 2 Phillips head screwdriver tighten the four mounting screws to secure the feet to the MAP 40P Grip opposite corners of the chassis and reset the MAP 40P into an upright position Note The final position of the MAP 40P must include a front to back clearance of at le
10. Task Description Comments ee 1 Review environmental requirements All systems 2 Review installation area requirements All systems 3 Review weight and space requirements All systems 4 Check power requirements All systems 5 Check system grounding requirements All systems 6 Gather the required tools All systems 7 Verify that the switch is administered See the switch administrator 8 Review demarcation points All systems application dependent 9 Review security issues All systems 10 Unpack the system Open boxes as instructed to reuse packing materials 11 Install toroids and ferrites as required Procedure varies by system 12 Assemble the system and identify key Procedure varies by components system 13 Cable circuit cards These connections must be made prior to powering up 14 Connect peripheral devices 1 of 4 A 158 585 313 119 Issue 1 Installation Checklist Including Integration with Most Avaya Switches Table A 1 System Installation Checklist Including Integration with MERLIN Legend System 25 System 75 System 85 DEFINITY R6csi and Mode Code Switches Task Description Comments Lal 15 Restore power to the system Procedure varies by system 16 Verify that the system setup screen is correct 17 Continue with the next task if the system If the system is not setup screen is correct working verify the hardware connections Use the troubles
11. This is the channel and transfer test program You are testing voice channel number xx Press 1 to initiate the touchtone recognition test Press 2 to initiate the call transfer test Press 3 to initiate the record and playback test or press the star key to quit Note Once ChanTran reports the number of the channel you are testing you can dial through and enter numbers or commands without listening to the rest of the message or prompts Verify that the channel number that ChanTran reports matches the channel that is associated with the extension that you dialed If the channel number that ChanTran reports does not match the channel associated with the extension that you dialed see Mapping Channels to Switch Extensions Verify that the channel is listed as ChanTran Talkingon the System Monitor Voice Channels window Figure 6 11 Note Figure 6 11 shows channel 4 being tested for touchtone recognition Continue with Testing Touchtone Recognition 585 313 119 Issue 1 6 117 Intuity Messaging Solutions Release 5 Installation for New Systems Testing Touchtone Recognition Note If you are using a speakerphone to test touchtone recognition and ChanTran does not answer use the mute button to stop the detection of background noise To test touchtone recognition 1 Press 1 to start the touchtone recognition test The system responds Enter a set
12. card One SSP circuit card can be installed in MAP 40P and MAP 100P systems Note No external cabling is required for the SSP circuit card Figure 3 14 SSP Circuit Card Faceplate o D D D D D B D D D D D Oo D o ooooo0oooooooo0oo0oon fpinssp LJK 060398 3 60 585 313 119 Issue 1 Cabling Circuit Cards Connecting Other Devices for Switch Connections You may use the following devices to connect the Avaya Intuity system to switches or other peripherals m Z3A asynchronous data unit ADU m Isolating data interface IDI ground isolation device m Modular processor data module MPDM m Switch integration device SID for the following switches Mitel Rolm Northern Telecom Meridian NEAX m 3A translator Follow the instructions provided with these devices for connection and setup See Intuity Messaging Solutions Getting Connected 585 313 703 to determine how to cable these devices between the Avaya Intuity system and the switches or other peripherals 585 313 119 Issue 1 3 61 Intuity Messaging Solutions Release 5 Installation for New Systems 3 62 585 313 119 Issue 1 Connecting Peripheral Devices Overview This chapter describes how to make the connections between the system and the following peripheral devices Monitor m Keyboard m Printer Modem 585 313 119 Issue 1 4 63 Intuity Messaging Solutions Release 5 Installation for New Systems
13. it is ready to accept AT commands from the terminal If the modem does not return OK check the connection and the terminal setup 6 Enter the following AT command AT amp T amp F3LO amp D2 amp S1 N0N Q3S41 lt dial line rate gt S2 128 amp WO where lt dial line rate gt is one of the following values 3 9600 7 1200 V 22 5 4800 8 1200 212A 6 2400 20 19200 For example to set the 3820 modem for COM2 use where the baud rate is 9600 enter 3 as the lt dial line rate gt as shown below AT amp T amp F3LO amp D2 amp SI NN Q3S841 382 128 amp W0 The modem should return OK 4 84 585 313 119 Issue 1 Connecting Peripheral Devices Configuring the 3910 Modem Complete the following procedures to configure the 3910 modem m Accessing the RMB Modem Administration Window m Using the Diagnostic Control Panel on the 3910 Modem Accessing the To access the RMB Modem Administration window RMB Modem Administration 1 Log in as craft Window 2 Start at the Avaya Intuity main menu Figure 4 2 and select UNIX Management RMB Modem Administration The system displays the RMB Modem Administration window 3 Continue with Using the Diagnostic Control Panel on the 3910 Modem 585 313 119 Issue 1 4 85 Intuity Messaging Solutions Release 5 Installation for New Systems Using the The 3910 modem has a Diagnostic Control Panel DCP that is the Diagnostic user interface to the modem The follo
14. time and time zone window 1 Start at the Avaya Intuity main menu Figure 4 2 and select UNIX Management UNIX Date and Time The system displays the UNIX Date and Time window Figure 5 1 Figure 5 1 UNIX Date and Time Window UNIX Date and Time Date February 28 1997 Time 52 AM PM Timezone Mountain Is Daylight Savings Time used YES 2 Verify each field m Ifall of the fields are correct press F6 Cancel until the system displays the Avaya Intuity main menu Figure 4 2 585 313 119 Issue 1 5 93 Intuity Messaging Solutions Release 5 Installation for New Systems m Ifyou are integrating your system with a switch see the switch documentation specific to your switch on the Intuity Messaging Solutions Release 5 documentation CD ROM m If one or more fields is incorrect continue with Changing the UNIX Date Time and Time Zone Screen Changing the UNIX Date Time and Time Zone Screen To change the UNIX date time and time zone screen 1 Place the cursor on the month field in the UNIX Date and Time window or use the TAB key to move to the desired field 2 Ifthe month shown is correct press ENTER and continue with Step 3 If the month shown is incorrect complete the following Steps a through c a Press F2 Choices to display the Months Choices Menu Figure 5 2 5 94 585 313 119 Issue 1 Starting the Intuity System Figure 5 2 Months Choices Me
15. 0 0 eee eee eee 58 Connecting the LAN Circuit Card 0 0 0 eee cece eee 59 Connecting the SSP Circuit Card 0 eee eens 60 Connecting Other Devices for Switch Connections 0 0 00 e eee eee 61 Chapter 4 Connecting Peripheral Devices OVELVIEW A acinted Sain RA 63 Connecting the Monitor 0 ee eae a AEAEE cece eee EA 64 Required Cables for the Monitor 0 0 0 0 64 Connecting Monitor Cables 0 0 cece eens 64 Connecting the Keyboard 0 0 0 eee areren reren 65 Connecting the Printeri dinss wid tas DA AI I a a 66 Gonnectinga Modems oci jceceton Ad hea el Ng Ps 68 Connecting the 7400A Data Module 0 0 0 0 cece cece 69 Connecting the Paradyne 3820 Modem 00 0 cece eee eee eee 74 Configuring the 3910 Modem 0 0 0 eee eee eens 85 Connecting the U S Robotics Modem 0 0 0 ce cece eee eee 88 Chapter 5 Starting the Intuity System OVELVIEW A dake wea ee eens Bake EA aad BABS apd aie eed 91 Assigning the Date and Time to the Intuity System 0 0 0 000005 93 Checking the UNIX Date Time and Time Zone Window 93 Changing the UNIX Date Time and Time Zone Screen 4 94 Chapter 6 Administering Channels and Performing Acceptance Testing Overview aa a oe 99 Administering Channels 0 0 cece cee eee eens 100 585 313 119 Issue 1 iii Intuity Messaging Solutions Release 5 Installation for
16. 36 Administer email 3T Administer and test peripheral devices 38 Administer and test AMIS analog networking 39 Administer and test digital networking 40 Administer and test Lodging 41 Administer and test Lodging FAX Messaging 3 of 4 A 160 585 313 119 Issue 1 Installation Checklist Including Integration with Most Avaya Switches Table A 1 System Installation Checklist Including Integration with MERLIN Legend System 25 System 75 System 85 DEFINITY R6csi and Mode Code Switches Task Description Comments Me 42 Integrate a PMS with Lodging 43 Select a cut to service procedure for Lodging 44 Perform an attended backup All systems 45 Prepare for an unattended backup All systems 4 of 4 585 313 119 Issue 1 A 161 Intuity Messaging Solutions Release 5 Installation for New Systems A 162 585 313 119 Issue 1 Installation Checklist Including LAN Integration with DEFINITY ECS Overview Table provides a checklist for the system installation including LAN integration with DEFINITY ECS As you complete a procedure make a check mark in the column Note This checklist does not include a checklist for Merlin Legend System 25 System 75 System 85 and DEFINITY R6csi and Mode Code Switches See Appendix A Installation Checklist Including LAN Integration with DEFINITY ECS if you are not performing a LAN integration 585 313 119 Issue 1 B 163 Int
17. 5 585 313 119 Issue 1 B 167 Intuity Messaging Solutions Release 5 Installation for New Systems Table B 1 System Installation Checklist Including LAN Integration with DEFINITY ECS Task Description Comments ee 51 Perform an attended backup All systems 52 Prepare for an unattended backup All systems Sheet 5 of 5 B 168 585 313 119 Issue 1 Index Numerics 356B adapters 3 40 3820 modems configuring for remote maintenance 4 75 diagnostic control panel 4 79 selecting UNIX dial default configuration 4 79 setting Async DTE rate 4 81 setting DTR action and DSR control 4 82 setting error control mode 4 82 3910 modems diagnostic control panel 4 86 855A adapters 3 40 A acceptance testing switch related 6 110 adding test users 7 124 addresses network administering channels 6 100 assigning services to called numbers 6 107 services to channels 6 104 C call answer testing 7 130 casters MAP 100P 2 25 changing date 5 94 time 5 94 time zone 5 94 channels administering 6 100 585 313 119 Issue 1 IN 1 Intuity Messaging Solutions Release 5 Installation for New Systems mapping to switch extensions 6 101 verifying state 6 110 ChanTran assigning service 6 114 testing channels 6 116 COMI port connecting 3 50 connecting printer 4 66 D DCIU interface circuit card connecting 3 52 diagnostics control panel for 3820 mod
18. Async DTE Rate 585 313 119 Issue 1 4 81 Intuity Messaging Solutions Release 5 Installation for New Systems Setting the DTR Action and DSR Control to Standard RS 232 on the 3820 Modem Setting the Error Control Mode to Buffer Mode on the 3820 Modem 10 Continue with Setting the DTR Action and DSR Control to Standard RS 232 on the 3820 Modem Note Do not return to the top level menu after you complete this procedure To set the DTR action to standard RS 232 on the 3820 modem 1 Press Fl Nxt until DTR Action comes into view 2 Press the RIGHT ARROW key or the LEFT ARROW key until Stndrd_RS 232 comes into view 3 Press F2 to set the DTR Action 4 Press Fl Nxt until DSR Control comes into view 5 Press the RIGHT ARROW key or the LEFT ARROW key until Stndrd_RS 232 comes into view 6 Press F2 to set the DSR control 7 Continue with Setting the Error Control Mode to Buffer Mode on the 3820 Modem Note Do not return to the top level menu after you complete this procedure To set the error control mode to buffer mode 1 Press the UP ARROW key to move up one level from the current display The LCD displays Edit StrapGroup Press the RIGHT ARROW key or the LEFT ARROW key until V42 MNP Buffer comes into view 4 82 585 313 119 Issue 1 Connecting Peripheral Devices 3 Press Fl to edit V42 MNP Buffer The LCD d
19. COM2 2 24 585 313 119 Issue 1 Starting the Installation The Deskside MAP 100P Overview If the MAP 100P Figure 2 8 is ordered as a deskside unit the side panel and base are factory installed and no additional assembly is needed However you must lock the rolling casters once you position the unit Figure 2 8 Deskside MAP 100P Sw scinp004 KLC 010898 lt lt Locking the Deskside units are equipped with four casters that allow you to roll Rolling Casters the unit around as required Once you position it press down the on the Deskside locking mechanisms located on each caster to secure the MAP 100P MAP 100P in place 585 313 119 Issue 1 2 25 Intuity Messaging Solutions Release 5 Installation for New Systems Key Figure 2 9 shows a view of the front of the deskside MAP 100P with Components on its front bezel closed the Deskside MAP 100P Figure 2 9 Deskside MAP 100P with Front Bezel Closed scinp001 KLC 010898 Open close knob Card cage fan fault LED Power supply fault LED Power on LED Disk activity indicator per SCSI ID oa AOON 2 26 585 313 119 Issue 1 Starting the Installation Figure 2 10 shows the front of the deskside MAP 100P with its front bezel removed Figure 2 10 Front View of the Desksi
20. Extension field Leave this field blank during this procedure 7 126 585 313 119 Issue 1 Adding Test Users and Testing Voice Messaging 6 Do one of the following m If the system you are installing does not include the multilingual feature skip Step 6 Step 7 and Step 8 and continue with Step 9 m Ifthe system you are installing includes the multilingual feature press F7 Next Page The system displays the Subscriber Class of Service Parameters screen Step 7 3 Figure 7 3 Subscriber Class of Service Parameters Screen ne Active Alarms wA change subscriber L__ SUBSCRIBER CLASS OF SERVICE PARAMETERS Login Announcement Set System Call Answer Primary Annc Set System Call Answer Secondary Annc Set System Addressing Format extension System Multilingual is ON Call Answer Language Choice n PERMISSIONS Type call answer Announcement Control n Outcalling y Priority Messages y Broadcast none IMAPI Access y IMAPI Message Transfer y Fax Creation y Trusted Server Access n INCOMING MAILBOX Order fifo Category Order nuo Retention Times days New 60 Old 30 Unopened 30_ OUTGOING MAILBOX Order fifo Category Order undfa Retention Times days File Cab 60 Delivered Nondeliverable 5 _ Voice Mail Message seconds Maximum Length 1200 Minimum Needed 32 _ Call Answer Message seconds Maximum Length 1200 Minimum Needed 8 _ End of Message Warning Time seconds _
21. Maximum Mailing Lists 25 Total Entries in all Lists 500 Mailbox Size seconds Maximum 2400 Minimum Guarantee 0 enter command change subscriber A Z 7 Enteryinthe Call Answer Language Choice field 585 313 119 Issue 1 7 127 Intuity Messaging Solutions Release 5 Installation for New Systems 10 11 12 13 Enter the name of the call answer secondary announcement set into the Call Answer Secondary Annc Set field If you press F6 Choices at this point in the procedure the system will not display a listing of the optional languages installed To obtain a listing of the optional languages installed use the list annc sets command at the enter command prompt If you press Fl Cancel at this point in the procedure you remove any entries that you have made for this test subscriber You are also returned to the command prompt so that you can enter the list annc sets command if you need to do so If you exit Page 2 to use this command return to Step 2 in this procedure to enter the test subscriber into the system Press F3 Enter to add the test subscriber This procedure uses the defaults for the remaining fields The system displays the following message above the enter command prompt command successfully completed To add the second test subscriber enter add su at the enter command prompt The system displays Page 1 of the Add Subscriber Screen Enter test 2 into the Name f
22. Press 3 to start the record and playback test The system responds Press 1 to record message using CELP Press 2 to record message using ADPCM32 Or press 3 to record message using Sub Band 16 2 Press 1 The system responds Record test message at the tone 585 313 119 Issue 1 6 119 Intuity Messaging Solutions Release 5 Installation for New Systems 10 Speaking into the test telephone record a short test message such as This is a test The system automatically stops recording when you stop speaking The system responds with your recorded phrase through the telephone for example This is a test The system then returns to the ChanTran menu starting with Press 1 to initiate If you hear the phrase as you recorded it continue with Step 5 If you do not hear or cannot understand the spoken phrase contact your remote support center Press sx to disconnect from the channel Hang up the telephone Verify the disconnection by looking at the System Monitor Voice Channels window Figure 6 11 The channel should return to On Hook If the channel returns to On Hook the test is successful If the channel does not return to On Hook contact your remote support center Repeat Verifying ChanTran Operation Testing Touchtone Recognition and Testing Record and Playback for each channel purchased until you have tested all of
23. Steps a through c a Press F2 Choices b Use the UP ARROW key or the DOWN ARROW key to move the cursor and highlight the correct time zone c Press ENTER 5 96 585 313 119 Issue 1 Starting the Intuity System 8 Type y for yes or n for no depending upon whether or not daylight savings time is used at any time during the year The default is y Note The four time zone choices that begin with US allow the system to automatically update to daylight savings time All other time zones require manual updates when daylight savings time begins and ends 9 Press F3 Save 10 Press F6 Cancel until you log out of the system Note When you log back in to the system for the next procedure the date and time changes will take affect You have completed matching the date time and time zone on the Avaya Intuity system clock to that of the switch clock 11 Stop the voice system See the Intuity Messaging Solutions Release 5 documentation CD ROM for information on how to stop the voice system 12 Continue by restarting the voice system See the Intuity Messaging Solutions Release 5 documentation CD ROM for information on how to restart the voice system 585 313 119 Issue 1 5 97 Intuity Messaging Solutions Release 5 Installation for New Systems 5 98 585 313 119 Issue 1 6 Administering Channels and Performing Acceptance Testing Overview This section includes the follow
24. enter the equipment number or numbers in the Equipment Number field as follows m Single number for example 1 m Range of numbers for example 0 4 m List of single numbers for example 6 9 10 m List of single numbers and ranges for example 1 4 7 9 All numbers all 6 112 585 313 119 Issue 1 Administering Channels and Performing Acceptance Testing 10 11 Enter y in the Change immediately field Press F3 Save The system displays the following message where x is the channel number and y is the state of Inserv or Foos Channel x changed to state y Press Enter to continue Press ENTER The system displays the Release of Voice Equipment window Figure 6 10 Figure 6 10 Release of Voice Equipment Window Release of Voice Equipment New State inseru Equipment Equipment Number Change Immediately Press F6 Cancel until you reach the Avaya Intuity main menu Figure 4 2 Continue with Assigning the ChanTran Service and Testing the Channels 585 313 119 Issue 1 6 113 Intuity Messaging Solutions Release 5 Installation for New Systems Assigning the ChanTran Service and Testing the Channels Note The ChanTran service is for testing only lt does not support any of the Avaya Intuity applications such as voice mail or voice response Complete the procedures in this section to m Assign the Avaya Intuity ChanTran service to all of the chan
25. inches Chassis 16 centimeters to provide for adequate air intake and exhaust 585 313 119 2 35 Intuity Messaging Solutions Release 5 Installation for New Systems 2 36 585 313 119 Issue 1 Cabling Circuit Cards Overview This chapter provides the basic information you need to connect cables to the faceplates of circuit cards that are installed in the system Additional steps may be required for some cable connections 585 313 119 Issue 1 3 37 Intuity Messaging Solutions Release 5 Installation for New Systems Connecting a Tip Ring Circuit Card Tip ring circuit cards use two 6 pin conductor modular cords These cords provide three lines for telephone hook up You can connect tip ring circuit cards to telephone lines in several ways depending on your system m Direct cable connection from the circuit card to the telephone line for use with the MAP 5P and MAP 40P only m Cable connection from the circuit card through a line splitter or adapter and then to the telephone line m Cable connection using a tip ring distribution panel to the telephone line for use with the MAP 100P only Direct Cable Connection When you use a two conductor modular cord to make a direct connection from either of the two tip ring circuit card jacks to the telephone line only line 1 or line 4 of the three telephone lines is connected Figure 3 1 3 38 585 313 119 Issue 1 Cabling Circuit Cards Figure 3 1 Direct Lin
26. of electromagnetic compatibility 585 313 119 Issue 1 1 7 Intuity Messaging Solutions Release 5 Installation for New Systems System Grounding Requirements To maintain electromagnetic interference EMI protection personal protection and immunity from circuit noise customer provided outlets must be grounded in accordance with NEC and applicable local codes A CAUTION Use extreme care when you make power and ground connections Improper grounding connections can cause personal injury or property damage including loss of data Tools The following tools are recommended for installing the system m A medium width flat blade screwdriver m A No 2 Phillips screwdriver m A small pair of needle nose pliers m A small pair of wire cutters m A sharp pointed instrument such as a ballpoint pen CAUTION Do not use the point of a lead pencil The graphite can damage a circuit card and cause problems such as electrical shorts 1 8 585 313 119 Issue 1 Preparing for the Installation Test Equipment Use the following test equipment when you install a system A volt ohm meter Two telephones that are connected through the switch These must be of the same type as the majority of telephones the customer will be using on the system If the message waiting indicator MWI for the Avaya Intuity system is a lamp the test telephones must be equipped with a lamp If the MWI is a stutter tone they must be able to gi
27. of digits followed by the pound key The star and pound keys will not be spoken Press 7 2 B 5 and on the telephone keypad The system responds The digits entered are 12345 The system then returns to the ChanTran menu starting with Press 1 to initiate If you hear the sequence of digits you entered and see the numbers you entered on the System Monitor screen continue with Step 4 If you do not hear the exact sequence of digits you entered or if the spoken digits are unclear or cannot be understood contact your remote support center Press 1 to restart the touchtone recognition test Press 6 7 8 9 and 0 on the telephone keypad 6 118 585 313 119 Issue 1 Administering Channels and Performing Acceptance Testing 6 Press The system responds The digits entered are 6 7890 The system then returns to the main menu starting with Press to initiate 7 Ifyou hear the sequence of digits you entered and see the numbers you entered on the System Monitor Voice Channels window Figure 6 11 continue with Testing Record and Playback If you do not hear the sequence of digits you entered or if you cannot understand the spoken digits contact your remote support center Testing Record and Playback To test record and playback 1
28. reserved for Avaya remote maintenance and is not available to use for asynchronous connections Using COM1 A 9 pin D subminiature male connector is provided on the back of the system for COM1 This connector connects internally to the CPU Note Networking uses the ACCX circuit card not COM1 For information on the ACCX circuit card see Connecting the ACCX Circuit Card in this chapter 3 50 585 313 119 Issue 1 Cabling Circuit Cards Using the Super Serial Circuit Card The optional serial interface circuit card provides eight additional asynchronous ports for connecting to modems terminals or switch integration devices Each serial interface circuit card is shipped with an octopus cable that connects to the circuit card faceplate Figure 3 7 and branches out into eight modular jacks These jacks connect to two types of 25 pin D subminiature adapters Figure 3 7 Super Serial Interface Circuit Card Faceplate fpineqnx LJK 061798 Use the following adapters to connect peripheral devices to your system A terminal printer adapter for connection to terminals printers or other DTE devices A modem adapter for connection to modems or other DCE devices Note These are special adapters that are customized for use with the serial interface circuit card 585 313 119 Issue 1 3 51 Intuity Messaging Solutions Release 5 Installation for New Systems Follow the instructions provided wi
29. the Avaya Intuity main menu Figure 4 2 and select Voice System Administration System Monitor The system displays the System Monitor Voice Channels window Figure 6 11 2 Verify that all purchased and activated voice channels are on hook Matching the Time on the System and the Switch See the Intuity Messaging Solutions Release 5 documentation CD ROM and the book specific to the switch for information on matching the time on the system and on the switch 6 122 585 313 119 Issue 1 Adding Test Users and Testing Voice Messaging Overview This chapter includes the following procedures m Starting the voice system m Changing System Parameter features if necessary m Adding test users m Testing voice messaging and the optional multilingual feature 585 313 119 Issue 1 7 123 Intuity Messaging Solutions Release 5 Installation for New Systems Starting the Voice System See the Intuity Messaging Solutions Release 5 documentation CD ROM for information on how to start the voice system Changing System Parameter Features Change the system parameter features if the project manager has provided you with a worksheet with specific system parameter features to change If the customer has selected the system defaults do not change system parameters and continue with Adding Test Users Adding Test Users Note If you are already displaying the AUDIX Command Prompt Screen begin this procedure wit
30. to Channel Press ENTER The system displays the Assign PBX Extension to a Channel window Figure 6 4 Figure 6 4 Assign Channel to PBX Extension Window Assign PBX Extension to a Channel PBX Extension Channel Number Enter the switch extension for the appropriate channel in the PBX Extension field Enter the channel number in the Channel Number field Press F3 Save The system displays an information window confirming that the switch extension was mapped to the channel 585 313 119 6 103 Intuity Messaging Solutions Release 5 Installation for New Systems 10 Press Fl 11 Press ENTER Note The system does not update the Voice Equipment window until you close the Assign Channel to PBX Extension Window 12 Press F5 Cancel twice The system displays the Display Voice Equipment window Figure 6 1 Tip Use this window to check your mapping at any time during the procedure 13 Repeat Step 7 through Step 9 for each channel to which you must assign a switch extension 14 Press F5 Cancel 15 Continue with Mapping Services to Channels for Operation Mapping Services to Channels for Operation Complete this procedure to assign the channels to the dialed number information service DNIS_SVC To assign channels to the dialed number information service 1 Start at the Avaya Intuity main menu Figure 4 2 and select Voice System Administration Voice Equipment
31. 2 super serial circuit card connecting 3 51 switch administration acceptance testing 6 110 switch connection devices ADU 3 61 IDI ground device 3 61 MPDM 3 61 switch integration devices SIDs 3 61 Z3A asynchronous data unit 3 61 switch integration devices SIDs 3 61 T TCP IP testing connection 8 147 temperatures 1 2 test equipment 1 9 test packets transmitting transmitting to remote machines testing voice mail 7 132 tip ring circuit cards connecting through a line splitter 3 42 direct line connection 3 39 tip ring distribution panel MAP 100P 3 48 MAP 40P 3 43 tools 1 8 585 313 119 Issue 1 IN 3 Intuity Messaging Solutions Release 5 Installation for New Systems U unpacking shipment 2 14 W weight 1 4 worksheets 1 9 IN 4 585 313 119 Issue 1
32. 4 4 Figure 4 4 Alarm Management Window Alarm Management l l 1234567890 l l l l l lAlarm Destination l lAlarm Origination INACTIVE l lAlarm Level MAJOR l l lAlarm Suppression INACTIVE l l l IClear Alarm Notification INACTIVE l IProduct ID 86048 Complete the fields as shown in Table 4 2 or as directed by the remote support center Table 4 2 Alarm Origination Fields Field Enter Product ID Unique product ID for the system Alarm Destination Telephone number of the remote support center or a number identified as the alarm destination Alarm Origination ACTIVE or INACTIVE Alarm Level MAJOR or MINOR Alarm Suppression ACTIVE or INACTIVE Clear Alarm Notification ACTIVE or INACTIVE 5 Press F3 Save to save the alarm settings 4 76 585 313 119 Issue 1 Connecting Peripheral Devices 10 11 Press F8 The system displays the alternate set of function keys Press Fl The system displays the Alarm Origination Test Window Figure 4 5 Figure 4 5 Alarm Origination Test Window Alarm Origination Test Execute Alarm Origination Test Review Latest Test Results Select Execute Alarm Origination Test Press ENTER The system displays the Alarm Origination Confirmation Window Figure 4 6 Figure 4 6 Alarm Origination Confirmation Window Alarm Origination tests may take up to 5 minutes to complete This test will be run in the b
33. 585 313 703 for more information on how to make cable connections from the digital station interface circuit card 585 313 119 Issue 1 3 53 Intuity Messaging Solutions Release 5 Installation for New Systems Connecting the ACCX Circuit Card The Avaya Intuity system supports up to eight networking channels through digital and analog remote connections from the ACCX circuit card Figure 3 10 using DCP and RS 232 links respectively Figure 3 10 ACCX Circuit Card Faceplate 00 a o o o o o o o o o o o o o o o o o o 00000000000000000000 0000000000000000000 o o o o o o o o o o o o o o o o o Oo fpinaccx LJK 060398 Table 3 2 shows the maximum number of ACCX circuit cards supported per system Table 3 2 ACCX Circuit Cards Per System Number of ACCX Avaya Intuity Circuit Cards System Supported MAP 5P 1 MAP 40P 2 MAP 100P 3 3 54 585 313 119 Issue 1 Cabling Circuit Cards Each ACCX circuit card terminates four data channels in one of the following combinations m Two DCP lines each providing two I channels Depending on the version of the switch to which you are connecting you may only be able to use one of the two I channels of each DCP circuit System 75 R1V3 DEFINITY G1 R1V4 and DEFINITY G3i G3s or G3vs Version 1 support the use of one I channel only System 85 DEFINITY G2 and DEFINITY G3i G3s and G3vs Version 2 sup
34. AVAYA communication Intuity Messaging Solutions Release 5 Installation for New Systems Issue 3 January 2001 Contents PADOUT TAS BOOK ir aaa Bact a a lat Sapte ix PULPOSE tit IA A A ale aa A at g Ailes rd da o bat ix Intended Audiences 25 0 2 sa dene ke ic BAe eae oe eee B ees x Release Historyn tii A OS wee Lee ieee ae x Howto Use TMe Book uo a debate dob Path del ada ia x For Installation Checklists iers ear ccc ooo xi For Troubleshooting Information 000 c eee ences xi For Connectivity Information 0 0 cece cee ee xi For Security Information iese a a a aa eee EEE eens xi Trademarks tata at an e as e cm ote xii Related Kesoue S errer A A es Lk we yee A ii xiv DocUmentati N tii it led a aaa til ci al ed Dg a dle leido xiv Technical Ass AMC RSS AA AA A NRE is XV MA seb cee to es en ch tel Sheela ue alae SEW RS XV How to Comment on This Book 0 00 eee xvi Chapter 1 Preparing for the Installation DV EL VIEW Si wack ete Woe Ne MAN IE NL A a ch ee oes 1 585 313 119 Issue 1 i Intuity Messaging Solutions Release 5 Installation for New Systems Environmental Considerations o oo oooooooorro eee al e a 2 Installation Area Considerations 0 0 0 0 0 cc eee e eens 3 Weight and Space Considerations 0 00 cece eee teens 4 Power Requirements ti a hea AE adele ia ee ee KOA ik 6 System Grounding Requirements 00 cece eee eee eee nee nes 8 TO ia So dc
35. About This Book For Installation Checklists If you want a quick reference to the installation process including references to information not contained in this book see the appendices at the end of this book m If you are integrating with most Avaya switches see Appendix A Installation Checklist Including Integration with Most Avaya Switches for a checklist of procedures These procedures are listed in the order in which you must perform them m If you are performing a LAN integration with DEFINITY ECS see Appendix B Installation Checklist Including LAN Integration with DEFINITY ECS for a checklist of procedures These procedures are listed in the order in which you must perform them For Troubleshooting Information See the Intuity Messaging Solutions Release 5 documentation CD ROM for troubleshooting and diagnostics information For Connectivity Information See Intuity Messaging Solutions Release 5 Getting Connected 585 313 703 for information on external cabling and connectivity For Security Information See the Intuity Messaging Solutions Release 5 documentation CD ROM for security information including toll fraud prevention and network password and system security 585 313 119 Issue 1 xi Intuity Messaging Solutions Release 5 Installation for New Systems Trademarks The following trademarked products are mentioned in this book AT is a trademark of Hayes Microcomputer Products Inc
36. Be he oR Seat a ee A AS I A ESA 8 Test EQUIPMENE ss dre nis anole rd d 9 Installation Worksheets 2 id RA RA ia ir 3 9 Documentation vrai e a aros Wg A RA ie E E 10 Initial Switch Administration 0 0 0 0 ccc ence eens 11 Chapter 2 Starting the Installation Unpackine theS ystem ct enh anand ee AM tad es a i de Lara 14 Saving Packing Materials 0 0 cece ene eee 15 Assembling the System and Identifying Key Components 005 16 The MAP SP ii A ek BGA AAA AA IA A AREA 17 The MA P 40P itis scenes asec noid daa 21 The Deskside MAP T00P irrena erenn e a teen EA E 25 The Rack Mounted MAP 100P 0 0 0 0 cece eee nee ee 29 Cooling Systems syren 3 dat Yea a aa Syed AM ed ie Pa Wee eres 35 Chapter 3 Cabling Circuit Cards OVERVIEW e 8 8 cj we ek Behe ed ine Se ee a 37 Connecting a Tip Ring Circuit Card 0 erruer 38 Direct Cable Connection 0 0c eect e eens 38 Cable Connection Using an Adapter 0 0 0 eee eee eee 40 Connecting Asynchronous Devices oocoococccococoocr ete ens 50 Us COM Wy steht da dieta eee cs 50 Using the Super Serial Circuit Card 1 0 ee eee 51 Connecting the DCUI Interface Circuit Card 0 2 eee ee eee 52 ii 585 313 119 Issue 1 Contents Connecting the Digital Station Interface Circuit Card 0 0 0 0 00 0002 53 Connecting the ACCX Circuit Card 2 0 eee ce eee 54 Connecting the Remote Maintenance Circuit Card
37. D ROM for information on administering and testing the following features m FAX Messaging m Email m Avaya peripheral devices m AMIS analog networking m Digital networking m Lodging m Lodging FAX Messaging m Property Management System PMS m Voice Director Activating Alarm Origination and Backing Up the System See the Intuity Messaging Solutions Release 5 documentation CD ROM for information on Activating alarm origination m Making an attended backup m Preparing for an unattended backup 9 156 585 313 119 Issue 1 Installation Checklist Including Integration with Most Avaya Switches Overview Table A 1 provides a checklist for the system installation including integration with MERLIN LEGEND System 25 System 75 System 85 and DEFINITY R6csi and DEFINITY Mode Code Switches As you complete a procedure make a check mark in the column Note This checklist does not include a checklist for LAN integration with DEFINITY ECS See Appendix B Installation Checklist Including LAN Integration with DEFINITY ECS for information about integrating the Intuity system with DEFINITY ECS 585 313 119 Issue 1 A 157 Intuity Messaging Solutions Release 5 Installation for New Systems Table A 1 System Installation Checklist Including Integration with MERLIN Legend System 25 System 75 System 85 DEFINITY R6csi and Mode Code Switches
38. E i 146 Testing the TCP IP LAN Connection 0 0 0 0 c eee eee 147 Entering the IP Address for the Avaya Intuity System 148 Transmitting the Test Packets 0 0 0 ee eect eee nee 149 Correcting Diagnostic Failures for the Avaya Intuity System 151 Verifying the IP Address for Remote Machines 0 000000 eee eee 152 iv 585 313 119 Issue 1 Intuity Messaging Solutions Release 5 Installation for New Systems Chapter 9 Completing the Installation OVEIVIE Witt ai O ia ie heats 155 Administering and Testing Features 0 0 0 eee eee eee nee 156 Activating Alarm Origination and Backing Up the System 156 Appendix A Installation Checklist Including Integration with Most Avaya Switches OVV e Wi me at cence bea we aie ate da Blige aA Meee 157 Appendix B Installation Checklist Including LAN Integration with DEFINITY ECS V 585 313 119 Issue 1 Intuity Messaging Solutions Release 5 Installation for New Systems vi 585 313 119 Issue 1 Intuity Messaging Solutions Release 5 Installation for New Systems vil 585 313 119 Issue 1 Intuity Messaging Solutions Release 5 Installation for New Systems viii 585 313 119 Issue 1 About This Book Purpose This book Intuity Messaging Solutions Release 5 Installation for New Systems 585 313 119 Issue 1 contains instructions for installing an Avaya Intuity messaging sys
39. New Systems Mapping Channels to Switch Extensi0NS ooooo oocoococcocooncncr nee 101 Mapping Services to Channels for Operati0M o oo oooocoooroococacac ee 104 Assigning Services to Called Numbers 0 0 0 cece eee ee eee 107 Performing Acceptance Testing 0 0 0 cece cece ee 110 Verifying Channel State 0 0 eee eens 110 Assigning the ChanTran Service and Testing the Channels 114 Matching the Time on the System and the Switch 0 0 00 000005 122 Chapter 7 Adding Test Users and Testing Voice Messaging OVIEDO 123 Starting the Voice SYSteni tnei seriis eii pan eect tenes 124 Changing System Parameter Features 0 0 0 0 cece eee eee eae 124 Adding Test User A alae Se ie ae vee en vee 124 Testing Voice Messaging and the Optional Multilingual Feature 129 Testing Call Ad Wet sia cians a ca desea Agee ees 130 Testing Voice Mail eiii ded cia bb od heath ine eben ee ae ie he 132 Testing the Optional Multilingual Feature 0 0 0 0 2 eee aes 135 Removing Test Subscribers 0 0 cece cece eee eens 136 Chapter 8 Administering and Testing TCP IP LAN Connectivity NO a E E ene Su 139 Administering TCP IP LAN Connectivity 0 0 0 cece ee eee 140 Initializing the LAN Circuit Card 2 0 cee eens 141 Establishing Network Addresses 0 0 0 0 0 c eee eee eee nee 144 Attaching the LAN Cable 0 00 t asesir a na a eee ee
40. These procedures also test the internal set up of the LAN to verify that transmissions are taking place These testing procedures include m Entering the Test IP Address m Transmitting Test Packets to Remote Machines m Correcting Diagnostic Failures for the Avaya Intuity System m Verifying the IP Address for Remote Machines 585 313 119 Issue 1 8 147 Intuity Messaging Solutions Release 5 Installation for New Systems Entering the IP Address for the Avaya Intuity System To enter the IP address for the system 1 2 Log in as craft Press ENTER Start at the Avaya Intuity Main menu Figure 4 2 and select Customer Services Administration Diagnostics TCP IP Diagnostics Send amp Receive Test Packets The system displays the Send and Receive Test Packets From window Figure 8 6 Figure 8 6 Send and Receive Test Packets From Window Send amp Receive Test Packets From IP Address Enter the internet protocol IP address of this machine in the IP Address field Press F3 Save Continue with Transmitting the Test Packets 8 148 585 313 119 Issue 1 Administering and Testing TCP IP LAN Connectivity Transmitting the Test Packets To transmit the test packets 1 From the Send amp Receive Test Packets From window Figure 8 6 press F3 Save to start the test The system displays the word working in the upper right corner of the screen while it is performing t
41. To set up a remote terminal through a 7400A data module In Remotely 1 Set the terminal line to 8 bits no parity and 1 stop bit Thr h a 7400A puaha 7309 2 Set the terminal line speed to the same as that of the modem Data Module ee to which the terminal is connected Note Use the instructions supplied by the manufacturer to install your terminal 585 313 119 Issue 1 4 73 Intuity Messaging Solutions Release 5 Installation for New Systems Connecting the Paradyne 3820 Modem The Paradyne 3820 modem is supported for connection to COM2 COM2 is reserved for Avaya remote maintenance Complete the procedures in this section to install the modems Note Alarm is the name assigned to the COM2 serial port that is used for remote maintenance Connecting the To connect the 3820 modem to the hardware platform 3820 Modem to the Platform 1 Connect a 9 pin to 25 pin adapter to the 9 pin COM2 port on the back of the system 2 Use a 25 pin to 8 pin adapter to complete the connection between the 9 pin COM2 port and the 8 pin modular cable that comes with the 3820 modem First connect the 9 pin to 25 pin adapter to the 25 pin to 8 pin adapter and then connect the 25 pin to 8 pin adapter to the 8 pin modular cable 3 Plug the 8 pin modular cable into the 3820 modem The system activates the RTS CTS and LSD indicators on the 3820 modem Note If you are using the modem for anything other than Avaya remote mai
42. UDIX to dnis ANY Press CANCEL to leave this window Verify that the designated channels are assigned to the specified service Press F6 Cancel until you reach the Avaya Intuity main menu Figure 4 2 Continue with Assigning Services to Called Numbers 6 106 585 313 119 Issue 1 Administering Channels and Performing Acceptance Testing Assigning Services to Called Numbers The Dialed Number Information Service DNIS_SVC tells the voice channels what to do with the incoming call To assign services to called numbers 1 Start at the Avaya Intuity main menu Figure 4 2 and select Voice System Administration Number Services Assign Service The system displays the Assign Number Service window Figure 6 7 Figure 6 7 Assign Number Service Window Assign Number Service Called Numbers Ely to Pla Calling Numbers Eit to Service Name 2 Place the cursor in the Service Name field 3 Press F2 Choices The system displays the Services menu Figure 6 8 Figure 6 8 Services Menu AUDIX ChanTran sfpip 585 313 119 Issue 1 6 107 Intuity Messaging Solutions Release 5 Installation for New Systems Table 6 1 If these features are 4 If your Avaya Intuity system has Lodging or Name Dialer features continue with Step 7 If your Avaya Intuity system does not have Lodging or Name Dialer features select AUDIX 5 Press ENTER 6 Type any in the AUDIX Called Nu
43. ackground Press y to confirm Press n to cancel Enter y to begin the alarm origination tests Press ENTER The system begins the alarm origination download which takes approximately 2 to 5 minutes to complete 585 313 119 Issue 1 4 77 Intuity Messaging Solutions Release 5 Installation for New Systems 12 When the alarm origination download is complete select Review Latest Test Results If your screen displays the word Successful your modem is configured Configuring the Complete the following procedures to configure the 3820 modem 3820 Modem using its control panel Using Its Control Panel Note Once your modem is configured save the configuration so that if the modem loses power you will not need to repeat these configuration steps The configuration process can be divided into the following procedures m Selecting the UNIX dial default factory configuration m Setting the Async DTE rate to the required speed m Setting the DTR action and the DSR control to standard RS 232 m Setting the error control mode to buffer mode 4 78 585 313 119 Issue 1 Connecting Peripheral Devices Using the Diagnostic Control Panel on the 3820 Modem Selecting the UNIX Dial Default Factory Configuration The 3820 modem has a Diagnostic Control Panel DCP which is the user interface to the modem The following table shows how to use the keys on the DCP Table 4 3 Key Functi
44. ar 18 09 17 17 talk IUC6 1 Manoos Mar 18 09 17 17 talk IVC6 2 Manoos Mar 18 09 17 17 talk IVC6 3 Manoos Mar 18 09 17 17 talk IUC6 4 Manoos Mar 18 09 17 17 talk IUC6 5 Manoos Mar 18 09 17 17 talk IUC6 585 313 119 Issue 1 6 101 Intuity Messaging Solutions Release 5 Installation for New Systems The following terms are used on the Display Voice Equipment window Figure 6 1 m CD PT card number and port m CHN channel E STATE current port state E STATE CHG TIME the time that the change to the current port state occurred E GROUP Note This field has a default setting of 2 This default setting is sufficient for the majority of integrations however in some cases this GROUP field may need to be changed See your switch administrator for more information on the setting for your integration 3 Press F8 Actions The system displays the Actions menu Figure 6 2 Figure 6 2 Actions Menu Actions Assign Change Modify Print Renumber Unassign 4 Select Assign Change 6 102 585 313 119 Issue 1 Administering Channels and Performing Acceptance Testing The system displays the Assign Change menu Figure 6 3 Figure 6 3 Assign Change Menu Assign Change Channels to Groups Options of Voice Equipment PBX Extension to Channel Services to Channels State of Voice Equipment Tip Channels may be in any state for this procedure Select PBX Extension
45. ast 6 inches 16 centimeters to provide adequate air intake and exhaust 2 22 585 313 119 Issue 1 Starting the Installation oOo g iomegajaz O ORI e Do Figure 2 6 shows a front view of the MAP 40P Figure 2 6 Front View of the MAP 40P Components on the MAP 40P Key 2 23 5 Reset switch 4 LED indicators 6 Power switch mpixf40p LUK 022599 1 CD ROM drive 2 Cartridge drive 3 Diskette drive Issue 1 585 313 119 Intuity Messaging Solutions Release 5 Installation for New Systems Figure 2 7 shows a back view of the MAP 40P Figure 2 7 Back View of the MAP 40P o amp HE 6 h 53508089 RE 398 Ep 90909 lt Ha 98082 O O O lt gt of 000 oo 000 00 000 Ed Oo EN A A 00 00 00 Xe 90 h2mxrear KLC 081997 1 AC power inlet 6 Keyboard receptacle connector 2 AC power supply 7 Power supply fan outlet exhaust 3 External SCSI I O 8 Mouse connector connector 9 Video connector 4 Parallel port 10 COMI 5
46. control U S Robotics panel of the modem Modem Through a Terminal 1 Connect a terminal to the modem 2 See the documentation for the terminal and make sure that the terminal is acting as a DTE 3 Set the terminal line to 8 bits no parity and 1 stop bit 4 Set the baud of the terminal line to the required modem speed For example for the U S Robotics modem attached to the remote maintenance port set the terminal line to 9600 baud 4 88 585 313 119 Issue 1 Connecting Peripheral Devices Enter AT on the terminal The modem displays OK Note If the modem does not display OK check the connection and the terminal setup Enter the following AT command AT amp T amp FI amp D2Z amp B0 amp S1S0 182 128 amp W0 The modem displays OK Disconnect the terminal Connect the modem to the communication port COM1 or COM2 The system activates the RTS CTS and LSD indicators on the modem 585 313 119 Issue 1 4 89 Intuity Messaging Solutions Release 5 Installation for New Systems 4 90 585 313 119 Issue 1 Starting the Intuity System Overview To start the system m Power up the system m Verify the system setup screen is correct m Perform troubleshooting if required m Administer passwords m View installed hardware m View installed software m Verify feature options m Verify system status m Assign the date and time to the Intuity system 585 313 119 Issue 1 5 91 Intuity Mes
47. cting Peripheral Devices Connecting the 7400A Data Module Use the 7400A data module for connections to a distant modem or terminal to establish a data call or for remote administration You can connect the 7400A data module to either COM1 or to the serial interface circuit card Setting Up the Configure the modem for DCE operation See DTE DCE Hardware Hardware on the Set Up in Chapter 2 Installation in the Avaya 7400A Data 7400A Data Module User s Manual 555 020 706 for information on DCE Module settings Note Make sure the ElA connector circuit card located under the top panel of the 7400A data module is set to DCE If it is not unplug the circuit card and turn it to the DCE setting Connecting the To connect the 7400A data module to COM1 7400A to COM1 1 Attach a 9 pin to 25 pin adapter to COM1 2 Attach an RS 232 cable to the adapter on COM1 3 Attach the other end of the RS 232 cable to the 7400A data module 4 Make the remaining connections See Avaya Intuity Getting Connected 585 313 703 for more information on how to connect a data module Connecting the To connect the 7400A data module to the serial interface circuit card 7400A Data Module to the 1 Attach the octopus cable provided with the circuit card to Serial Interface the faceplate of the serial interface circuit card Circuit Card Attach the modular jack end of the octopus cable to a DTE adapter 585 313 119 Issue 1 4 69
48. de MAP 100P with Front Bezel Removed MAINTENANCE USE ONLY o Z e 9 e TOY LATCH RELEASE ua ee E ADADODOOO_P e Q JC AADAADDADA 3 worl Lh AADADOADA_N C 0 3 O aancanaAAn_ o Lh 1 Diskette drive 11 Circuit card cage fan 2 CD ROM drive 12 Fan fault LED 3 Cartridge drive 13 Card cage fan fault LED 4 Reset switch 14 Power supply fault LED 5 Hard disk drive O 15 Power on LED 6 Hard disk drive 1 16 Disk activity indicator 7 Hard disk drive 2 per SCSI ID 8 Hard disk drive 3 17 Fan fault LED 9 Hard disk drive 4 18 SCSI external active 10 Empty hard disk drive terminator carriage 585 313 119 Issue 1 2 27 Intuity Messaging Solutions Release 5 Installation for New Systems Figure 2 11 Figure 2 11 shows the back of the deskside MAP 100P Back View of the Deskside MAP 100P
49. displayed around the midpoint of the window In the Test Packet Results Window these results appear as 135 9 180 4 PING Statistics 10 packets transmitted 10 packets received 0 packet loss round trip ms min avg max 0 0 0 The percentage displayed in the packet loss field on your window will range from 0 to 100 Evaluate the results of the test and continue with either Step 3 Step 4 or Step 5 as required If the packet loss is from 0 to 49 complete Step a and Step b below and then continue with Step 6 in this procedure a Contact the customer LAN or system administrator but only if the packet loss is from 10 to 49 b Check for packets out of sequence To do this examine the icmp_sea field If more than two packets are out of sequence for example 0 2 5 3 1 contact the customer administrator If the packet loss is from 50 to 99 press F6 Cancel and see the Intuity Messaging Solutions Release 5 documentation CD ROM for TCP IP troubleshooting information If the packet loss is 100 as shown in Test Packets Results Failure Figure 8 8 verify that you entered the correct test IP address 585 313 119 Issue 1 8 153 Intuity Messaging Solutions Release 5 Installation for New Systems Figure 8 8 Test Packets Results Failure 4 Test Packets Results 001 7 2 110 PING Statistics 10 packets transmitted 0 packets received 100 packet loss Note High packet loss long r
50. dures in this section to establish addresses for the Avaya Intuity system to use to send and receive information over the customer s LAN These procedures include m Initializing the LAN circuit card m Establishing network addresses m Attaching the LAN cable Before you begin these procedures however you must determine if the LAN is administered for the system Some LANs may be administered prior to your arrival on site Other LANs require that the administration for a new machine be done at the time of installation because an open connection may cause the LAN to fail Determine if you need to notify the LAN administrator and arrange for administration of the LAN for the system When the LAN is administered for the system continue with Initializing the LAN Circuit Card 8 140 585 313 119 Issue 1 Administering and Testing TCP IP LAN Connectivity Initializing the LAN Circuit Card To initialize the LAN circuit card 1 Start at the Avaya Intuity main menu Figure 4 2 and select TCP IP Administration Network Interface Card Set up The system displays the Network Interface Card Set up window Figure 8 1 Figure 8 1 Network Interface Card Set up Window Hetuork cards detected IntelPRO 1006 PAO 106 Network Interface Card pies S Reteork Hedia Type 2 Confirm the network interface card type in the Network Interface Card field 3 If you need to change the network interface card type a S
51. e If the system is administered to require a longer password you may have to change the password Follow the voiced instructions if this occurs and supply a password of your own choice 5 Voice in the name test 1 if prompted to do so Intuity AUDIX provides instructions 6 Press 2 to retrieve messages 7 Press 0 to hear the message If your cannot understand the message contact your remote support center 8 Hang up the test 1 telephone to disconnect 9 Check the MWI on the test 1 telephone again The MWI should be off If the MWI is not off contact your remote support center 10 Continue with Deleting the Call Answer Test Message 585 313 119 Issue 1 7 131 Intuity Messaging Solutions Release 5 Installation for New Systems Deleting the Call To delete the call answer test message Answer Test Message 1 2 Testing Voice Mail Dial the Intuity AUDIX message retrieval number Press when Intuity AUDIX asks for the extension Press or enter the password assigned in Step 4 above when Intuity AUDIX asks for the password Press 2 to retrieve messages The system plays the date and time for the message Tip 3 is the same as D Press D to delete your test message Hang up the test 1 telephone to disconnect Continue with Testing Voice Mail This sect
52. e Avaya Intuity main menu Figure 4 2 Continue with Testing the Channels 585 313 119 Issue 1 6 115 Intuity Messaging Solutions Release 5 Installation for New Systems Testing the Complete the procedure in this section for each channel that is Channels purchased and activated to m Verify on hook status m Determine the ability of the channel to recognize touchtones m Determine the ability of the channel to record and playback Verifying On Hook Status To verify on hook status 1 Start at the Avaya Intuity main menu Figure 4 2 and select Voice System Administration System Monitor The system displays the System Monitor Voice Channels window Figure 6 11 Figure 6 11 System Monitor Voice Channels Window System Monitor Voice Channels Calls Voice Service Caller Dialed Channel Today Service Status Input Digits 0 0 On Hook 1 10 On Hook 2 21 0n Hook 3 y x0n Hook 4 12 ChanTran Talking 123458 I 5 0 x0n Hook 2 Verify that all purchased and activated voice channels are on hook at the start of the testing 3 Continue with Verifying ChanTran Operation 6 116 585 313 119 Issue 1 Administering Channels and Performing Acceptance Testing Verifying ChanTran Operation To verify ChanTran operation 1 From one of the test telephones dial the extension number of the first channel to be tested Begin with the extension assigned to channel 0 The system responds
53. e Connection from a Tip Ring Circuit Card sccvspli KLC 061297 1 Circuit card faceplate 2 RJ25C 3 25 foot 7 5 meter modular cord comcode number 103823195 4 Channel number 5 Avaya Intuity system 585 313 119 Issue 1 3 39 Intuity Messaging Solutions Release 5 Installation for New Systems Cable Connection Using an Adapter Adapters or line splitters enable you to use multiple channels in modular cords There are two types of adapters m 855A for use with the MAP 5P and MAP 40P m 356B for use with the MAP 40P and MAP 100P If you use the 855A adapter to connect the tip ring circuit card to the telephone line you can use all three channels in the 6 pin conductor modular cord Figure 3 2 3 40 585 313 119 Issue 1 Cabling Circuit Cards Figure 3 2 885A Adapter with a Tip Ring Circuit Card 9 E A hicv885a CJL 031997 1 AYC10 circuit card faceplate 2 Interconnects RJ25C between the AYC10 circuit card and the 885A adapter 3 Connect to RJ11 on customer premise equipment Note Record the circuit card slot number and telephone extension numbers on the 885A adapter 585 313 119 Issue 1 3 41 Intuity Messaging Solutions Release 5 Installation for New Systems 356B Adapter If you use the 356B adapter Figure 3 2 to connect the tip ring circuit card to the telephone line you can use eight 6 pin conductor modular c
54. e call answer prompt in the optional language This test is successful if you hear the system switch to the optional language If you do not hear the optional language check your administration for the System Parameters Features screen and the Subscriber screen for test 1 The Call Answer Language Choice field must be set to y yes or the system does not allow the subscriber to use the secondary announcement set Continue with Removing Test Subscribers 585 313 119 Issue 1 7 135 Intuity Messaging Solutions Release 5 Installation for New Systems Removing Test Subscribers To remove test subscribers Note Complete this procedure only if Avaya Intuity FAX Messaging is not being installed on the system If Avaya Intuity FAX Messaging will be installed do not remove the test subscribers at this time To remove test subscribers 1 and 2 from the system 1 Start at the Avaya Intuity main menu Figure 4 2 and select AUDIX Administration The system displays the AUDIX Command Prompt Screen Figure 7 1 2 Enter rem su test 1 at the enter command prompt The system displays the Remove Test Subcriber screen showing subscriber test 1 Figure 7 4 7 136 585 313 119 Issue 1 Adding Test Users and Testing Voice Messaging Figure 7 4 Remove Test Subscriber Screen AUDIX Active Alarms Mmw Logins 2 remove subscriber test 1 SUBSCRIBER Name test 1 Locked n Extension 1234 Passw
55. e inside the adapter bracket Note The 356B adapters can be removed by spreading the bracket sides apart CAUTION In a rack mounted configuration the cables dress across each other to either side of the MAP 100P The cables must be tied back and up to the rear of the cabinet to reduce connector stress 4 Connect the grounding wire and strap to the top of the adapter bracket 5 Secure the 25 pin cable connector to the 356B adapter using the cable ties provided with the adapter kit Different cable lengths are available See MAP 100P Component Ordering Numbers in the Intuity Messaging Solutions Release 5 documentation CD ROM to find out which cables are available for the MAP 100P See Pinouts in the Intuity Messaging Solution Release 5 documentation CD ROM for wiring and pinout connections for tip ring distribution hardware 585 313 119 Issue 1 3 49 Intuity Messaging Solutions Release 5 Installation for New Systems Connecting Asynchronous Devices There are two ways to connect the system to a terminal modem or other DTE or DCE devices through an asynchronous link m Using asychronous port COM1 COM is located on the CPU circuit card for MAP 40P and MAP 100P systems and on the rear of the MAP 5P system m Using the additional asynchronous ports on the optional serial interface circuit card Note All Avaya Intuity systems provide two asynchronous ports COM1 and COM2 However COM2 is
56. electthe Network Interface Card field b Press F2 Choices The system displays the Network Interface Card Type menu Figure 8 2 585 313 119 Issue 1 8 141 Intuity Messaging Solutions Release 5 Installation for New Systems Figure 8 2 Network Interface Card Type Menu 3A012008 KALPA RALA LPNA AA c Select the network interface card type to be used on the system and press ENTER Important Use the UP ARROW key and the DOWN ARROW key to find the correct card type if necessary The system displays your selection in the Network Interface Card field If you do not need to change the network interface card type continue with Step 4 4 Confirm the media type in the Network Media Type field 8 142 585 313 119 Issue 1 Administering and Testing TCP IP LAN Connectivity 5 If you need to change the network media type a Selectthe Network Media Type field b Press F2 Choices The system displays the Network Media Type menu Figure 8 3 Figure 8 3 Network Media Type Menu uto letect c Select the network media type to be used on this system and press ENTER The system displays your selection in the Network Media Type field If you do not need to change the network media type continue with Step 6 6 Press F3 Save 7 Press F6 Cancel The system displays the TCP IP Administration menu Figure 8 4 585 313 119 Issue 1 8 143 Intuity Messaging Solution
57. em 4 79 control panel for 3910 modem 4 86 TCP IP connection failures digital station interface circuit card connecting 3 53 DNIS mapping services to channels 6 104 reassigning services 6 121 G grounding 1 8 H humidity 1 2 IP addresses entering entering test IP address remote machines K keyboard connecting 4 65 L LAN cable attaching LAN circuit card initializing line splitter 356B adapter 3 40 855A adapter 3 40 MAP 100P dimensions 1 4 installing in rack 2 30 power requirements 1 6 rack mounted 2 29 to 2 30 weight 1 4 MAP 40P dimensions 1 4 power requirements 1 6 stabilizing feet 2 21 weight 1 4 MAP 5P attaching stabilizing feet 2 17 dimensions 1 4 fans location 2 24 front view 2 19 power requirements 1 6 weight 1 4 IN 2 585 313 119 Issue 1 Index mapping channels to switch extensions 6 101 services to channels 6 104 modems connecting 4 68 monitor cables connecting 4 64 power cable 4 64 video cable 4 64 multilingual feature testing 7 135 O on hook status verifying 6 116 P power requirements 1 6 printers connecting 4 66 selftest feature 4 66 R remote administration configuring 3820 modem 4 75 connecting modem 4 68 remote maintenance circuit card connecting 3 58 S service name 6 107 services mapping to channels 6 104 setting Async DTE rate on 3820 modem 4 81 DTR action and DSR control 4 8
58. g_ni_ca optional The number that callers dial to leave messages for guests using their extension number 2 of 2 585 313 119 Issue 1 6 109 Intuity Messaging Solutions Release 5 Installation for New Systems 8 Press F3 Save The system displays the Command Output window Figure 6 6 confirming your selection to add or remove a called number from the DNIS_SVC group 9 Press F6 Cancel until you reach the Avaya Intuity main menu Figure 4 2 Continue with Performing Acceptance Testing Performing Acceptance Testing After you have administered channels on the Avaya Intuity system you must perform acceptance testing for individual system applications to ensure that they are operating properly Complete the procedures in this section to m Verify the channel state m Assign the ChanTran service and test the channels Verifying Channel State Channels are usually shipped from the factory in the facility out of service Foos state When the ports detect loop current they automatically convert to the In service Inserv state Complete the procedures in this section to m Determine the state of the channels m Change any channels to the Inserv state if necessary 6 110 585 313 119 Issue 1 Administering Channels and Performing Acceptance Testing If you connected the ports to the switch and they remain in the Foos state you may have a problem with any of the following m Connection
59. h Step 2 To add test users 1 and 2 to test the voice mail and call answer features and the multilingual feature 1 Start at the Avaya Intuity main menu Figure 4 2 and select AUDIX Administration The system displays the AUDIX Command Prompt screen Figure 7 1 7 124 585 313 119 Issue 1 Adding Test Users and Testing Voice Messaging Figure 7 1 AUDIX Command Prompt Screen is File Edit Scripts Controls Phones Options Help X AUDIX Active Alarms MmwA ieee 1 enter command So A 2 Enter add su at the enter command prompt The system displays Page 1 of the Add Subscriber Screen Figure 7 2 585 313 119 Issue 1 7 125 Intuity Messaging Solutions Release 5 Installation for New Systems Figure 7 2 Add Subscriber Screen az Active Alarms mwA Logins 2 add subscriber 36101 Page 1 of 2 SUBSCRIBER Name Marie Johnson Locked n Extension 36101 Password COS class00 Miscellaneous 1 Switch Number 15 Miscellaneous 2 Community ID 1_ Miscellaneous 3 Secondary Ext Miscellaneous 4 Account Code Covering Extension Broadcast Mailbox n Email Address lenter command add subscriber 36101 3 Enter test 1 into the Name field 4 Move the cursor to the Extension field 5 Enter the extension for the first test user Note On systems with Avaya Intuity FAX Messaging active the subscriber form displays a Secondary
60. he MAP 100P into the rack The cabinet equipment mounting rails are between 28 inches and 30 inches 71 2 centimeters and 76 2 centimeters deep The cabinet height will accommodate the number of units that need to be mounted The rack mount hardware provided with the MAP 100P is on site including the items listed in Table 2 1 Table 2 1 Contents of the MAP 100P Rack Mount Hardware Factory Technician pan Quantity installed Installed Extension bracket 2 X Right side unit support guide 1 X Left side unit support guide 1 X Front panel handle 1 X Rack bezel 1 X Miscellaneous screws X lock washers clip nuts and mounting hardware 2 30 585 313 119 Issue 1 Starting the Installation To install the MAP 100P into a rack Figure 2 13 1 Ensure that you have the required tools m Phillips set large m Flatblade screwdriver Mounting screws and captive clip nuts provided with the commercial cabinet 2 Remove the front bezel Figure 2 13 Mounting the MAP 100P in a Rack scix010 LJK 031799 E MAP 100P Cabinet mounting bracket Extension bracket support guide Front bezel with filters Corner unit retaining bracket 0o AOON 585 313 119 Issue 1 2 31 Intuity Messaging Solutions Release 5 Installation for New Systems 10 11 12 Remove the cabinet mounting bracket from the left and
61. he wall outlet If your printer does not have a self test feature skip this step Continue with Step 7 4 66 585 313 119 Issue 1 Connecting Peripheral Devices 10 11 Insert the male end of your cable into the 25 pin female parallel port connector Tighten the thumb screws with your fingers or with a small flat blade screwdriver Insert the other end of your cable into the parallel port on your printer Depending on your type of printer connection either tighten the thumb screws or press the two wire retaining clips together until you hear them click into the lock slots on either side of the plug Plug the AC power cable into a grounded wall outlet 585 313 119 Issue 1 4 67 Intuity Messaging Solutions Release 5 Installation for New Systems Connecting a Modem A modem can be used for connection m To the serial interface circuit card or COM1 to enable remote access m Between a remote terminal and the network at a remote site m To COM2 to enable remote login for Avaya support m To the ACCX circuit card and breakout box for administration and networking m To the AYCS55 circuit card remote maintenance circuit card for remote login The following sections outline how to connect and set up the 7400A the 3820 3910 and U S Robotics modems CAUTION Before initializing any modem confirm that a remote maintenance circuit card is not installed 4 68 585 313 119 Issue 1 Conne
62. his test When the test is finished the system displays the Test Packets Results window Internal Test Figure 8 7 Figure 8 7 Test Packets Results Window Internal Test Window 72 bytes 72 bytes 72 bytes 72 bytes 72 bytes 72 bytes 72 bytes 72 bytes 72 bytes 72 bytes from from from from from from from from from from 135 9 180 10 packets transmitted round trip ms drintuit drintuit drintuit drintuit drintuit drintuit drintuit drintuit drintuit drintuit 135 135 135 135 135 135 135 135 135 135 9 9 9 9 9 9 9 9 9 9 180 4 180 180 180 180 180 180 180 180 180 4 PING Statistics 10 packets received 0 packet loss min aug max 0 0 0 Press HELP gt for more information icmp_seq 0 icmp_seq 1 icmp_seq 2 icmp_seq 3 icmp_seq 4 icmp_seq 5 icmp_seq 6 icmp_seq 7 icmp_seq 8 icmp_seq 9 lt CANCEL to continue time 0 time 0 time 0 time 0 time 0 time 0 time 0 time 0 time 0 time 0 ms ms ms ms ms ms ms ms ms ms Note High packet loss long round trip time or packets received out of order icmp_seq may indicate a network problem 585 313 119 Issue 1 8 149 Intuity Messaging Solutions Release 5 Installation for New Systems Note The Test Packets Results Window Internal Test Figure 8 7 is an example only The test results di
63. hooting procedures in the Intuity Messaging Solutions Release 5 documentation CD ROM as necessary 18 Administer passwords All systems 19 View installed hardware All systems 20 View installed software All systems 21 Verify feature options All systems 22 Verify system status All systems 23 Assign the date and time to the system All systems 24 Administer channels All systems 25 Perform acceptance testing All systems 26 Administer the system for integration with Procedure varies by the switch switch 27 Match the time on the system and the switch 2 of 4 585 313 119 Issue 1 A 159 Intuity Messaging Solutions Release 5 Installation for New Systems Table A 1 System Installation Checklist Including Integration with MERLIN Legend System 25 System 75 System 85 DEFINITY R6csi and Mode Code Switches Task Description Comments se 28 Start the voice system 29 Change the system parameter features if the project manager has provided you with a worksheet with specific system parameter features to change If the customer purchased the system defaults do not change system parameter features and continue with the next step 30 Add test users 31 Test voice messaging and the optional multilingual feature 32 Administer TCP IP LAN connectivity 33 Test the TCP IP LAN connection 34 Administer Message Manager 35 Administer and test FAX Messaging
64. ield Move the cursor to the Extension field Enter the extension for the second test subscriber 7 128 585 313 119 Issue 1 Adding Test Users and Testing Voice Messaging Note On systems with FAX Messaging active the subscriber form displays a Secondary Extension field Leave this field blank during this procedure 14 Repeat Step 6 through Step 9 for the second test subscriber if the multilingual feature is activated or press F3 Enter to add the user if the multilingual feature is not activated 15 Enter exit at the prompt to return to the Avaya Intuity main menu Figure 4 2 16 Continue with Testing Voice Messaging and the Optional Multilingual Feature Testing Voice Messaging and the Optional Multilingual Feature This section describes how to test Avaya Intuity voice messaging This process includes testing m Call answer m Voice mail m The optional multilingual feature 585 313 119 Issue 1 7 129 Intuity Messaging Solutions Release 5 Installation for New Systems Testing Call Answer Creating and Sending a Call Answer Test Message Verifying Receipt of the Call Answer Test Message This section includes the following procedures m Creating and Sending a Call Answer Test Message m Verifying Receipt of the Call Answer Test Message m Deleting the Call Answer Test Message To create and send a call answer test message 1 Call the test 1 extension from the
65. ing procedures m Administering channels m Performing acceptance testing m Matching the time on the system and the switch 585 313 119 Issue 1 6 99 Intuity Messaging Solutions Release 5 Installation for New Systems Administering Channels This section provides the information you need to initiate basic operation of the Avaya Intuity system with the customer s switch Complete the procedures in this section to m Map channels to switch extensions m Map services to channels for operation m Assign services to called numbers 6 100 585 313 119 Issue 1 Administering Channels and Performing Acceptance Testing Mapping Channels to Switch Extensions Note The Voice Equipment window displays only those channels that have been purchased and activated These are the only channels you can assign To assign an extension number to each activated channel 1 Stop the voice system See the Intuity Messaging Solutions Release 5 documentation CD ROM for information on how to stop the voice system 2 Start at the Avaya Intuity main menu Figure 4 2 and select Voice System Administration Voice Equipment The system displays the Display Voice Equipment window Figure 6 1 Figure 6 1 Display Voice Equipment Window CD PT CHN STATE STATE CHNG TIME SERVICE NAME PHONE GROUP OPTS TYPE CARD 0 STATE Manoos CLASS Analog TR 0 S INDEX 0 NAME AYCIO OPTIONS master1 no tdm tt FUNCTION TipRing O Manoos M
66. ing zeros in any field For example if the IP address is written as 192 050 09 12 enter it as 192 50 9 12 5 Enter the number of the subnet mask into the Subnet Mask field 6 Enter the default gateway IP address into the Default Gateway IP Address field Note If there is no entry for this field leave the field blank 7 Continue with Attaching the LAN Cable 585 313 119 Issue 1 8 145 Intuity Messaging Solutions Release 5 Installation for New Systems Attaching the LAN Cable To attach the LAN cable 1 Shut down the system 2 Attach the LAN cable to the LAN circuit card Note The customer must provide and test the LAN cable Tip See the Intuity Messaging Solutions Release 5 documentation CD ROM for information on LAN cables 3 Restart the system 4 Continue with Testing the TCP IP LAN Connection 8 146 585 313 119 Issue 1 Administering and Testing TCP IP LAN Connectivity Testing the TCP IP LAN Connection CAUTION Avaya is not responsible for the installation administration or test of communications between customer personal computers and the LAN Customers should seek service as directed by their LAN administrator to resolve problems with their LAN Complete the procedures in this section to transmit test packets to the customer s LAN to make sure that the LAN is accessible to the Avaya Intuity system and to any remote machines on the same LAN
67. ion includes the following procedures m Creating and Sending a Voice Mail Test Message m Verifying Receipt of the Voice Mail Test Message m Deleting the Voice Mail Test Message 7 132 585 313 119 Issue 1 Adding Test Users and Testing Voice Messaging Creating and To create and send a voice mail test message Sending a Voice Mail Test Message 1 10 11 Dial the integrated message retrieval number from the test 1 telephone Press when Intuity AUDIX asks for the extension Press when Intuity AUDIX asks for the password Press 1 to create an Intuity AUDIX message Speaking into the telephone record the following or a similar test message after the tone This is a test Voice Mail message for Intuity AUDIX Press to approve your message Enter the extension number for the test 2 telephone when Intuity AUDIX asks you for the extension Press Press to deliver the test message to the test 2 extension Hang up the test 1 telephone to disconnect Continue with Verifying Receipt of the Voice Mail Test Message 585 313 119 Issue 1 7 133 Intuity Messaging Solutions Release 5 Installation for New Systems Verifying Receipt To verify receipt of the voice mail test message of the Voice Mail Test Message Dial the integrated message retrieval number from the test 2 telephone
68. ions Release 5 Installation for New Systems Connecting a Tip Ring Distribution Panel to a MAP 100P The MAP 100P system is shipped with a tip ring distribution panel This panel is located on the back of the chassis See Figure 3 5 for the deskside configuration and Figure 3 6 for the rack mounted configuration This panel provides a simplified wiring scheme for connecting to the local customer premise equipment or building connecting block provided by the central office You can connect up to 48 channels using this panel 3 46 585 313 119 Issue 1 Cabling Circuit Cards Figure 3 5 MAP 100P Tip Ring Distribution Panel Deskside Configuration ar Wy DLLME _ Y Aa z pe Y A BRAKTISO 585 313 119 Issue 1 3 47 Intuity Messaging Solutions Release 5 Installation for New Systems Figure 3 6 MAP 100P Tip Ring Distribution Panel Rack Mounted Configuration scin012 RPY 022098 To connect the tip ring distribution panel 1 Plug the 18 inch 46 centimeter 6 pin modular cords from the tip ring circuit cards into the 356B adapters Each adapter can accommodate eight modular cords 2 Using the connector provided attach the 25 pair high density cable to the 356B adapter 3 48 585 313 119 Issue 1 Cabling Circuit Cards 3 Snap the 356B adapters into the adapter bracket Ensure that the modular cords ar
69. ircuit cards and the number of tip ring circuit cards in the system to connect the tip ring circuit card modular jacks to the appropriate jacks on the tip ring distribution panel After you insert the modular cord into the appropriate jack remove any slack in the cable on the back of the unit by dressing it so that it is stored in the area above the distribution panel Use cable ties if necessary to dress the cables neatly Make telephone line connections to the MAP 40P with the 25 foot 7 5 meter 50 conductor shielded cable or cables equipped with USOC RJ21X connections Different cable lengths are available See MAP 40P Component Ordering Numbers in the Intuity Messaging Solutions Release 5 documentation CD ROM to find out which cables are available for the MAP 40P 3 44 585 313 119 Issue 1 Cabling Circuit Cards Table 3 1 provides wiring and pinout connections for the MAP 40P tip ring distribution panel Table 3 1 Connections from the MAP 40P Tip Ring Circuit Cards to the Tip Ring Distribution Panel Tip Ring Circuit Channel Numbers on the Tip Ring Circuit Jack Number on the Card Card Panel Ist 1 2 3 J1 4 5 6 J2 2nd 1 2 3 33 4 5 6 J4 3rd 1 2 3 J5 4 5 6 J6 4th 1 2 3 J7 4 5 6 J8 Sth 1 2 3 J9 4 5 6 J10 6th 1 2 3 Jil 4 5 6 J12 7th 1 2 3 J13 4 5 6 J14 8th 1 2 3 J15 4 5 6 J16 585 313 119 Issue 1 3 45 Intuity Messaging Solut
70. isplays Err Control Mode 4 Press the RIGHT ARROW key or the LEFT ARROW key until Buf ferMode comes into view 5 Press F2 to select BufferMode 6 Press the UP ARROW key to move up one level from the current display The LCD displays Edit StrapGroup 7 Press the UP ARROW key to move up one level from the current display The LCD displays Choose Function and then Edit and Save 8 Press F3 Save to save the configuration you just edited to the Active Saved configuration area The LCD displays Sav EditArea to and then Active Saved 9 Press Fl to confirm the save request The LCD displays Command Complete 10 Press the DOUBLE UP ARROW key to return to the top level menu 585 313 119 Issue 1 4 83 Intuity Messaging Solutions Release 5 Installation for New Systems Configuring the To configure the 3820 modem through a terminal rather than on the 3820 Modem control panel of the modem Through a Terminal 1 Connect a terminal to the 3820 modem 2 See the documentation specific to the terminal and make sure that the terminal is acting as a DTE 3 Set the terminal line to 8 bits no parity and 1 stop bit 4 Set the baud rate of the terminal line to the required modem speed For example for the 3820 modem attached to the remote maintenance port set the terminal line to 9600 baud 5 Enter AT on the terminal If the modem returns OK
71. ll systems call your local distributor Online help is available for both the Avaya Intuity system screens and the Intuity AUDIX administration screens To display help screens or command choices press F6 Choices from the field for which you want the help If valid entries can be specified the system displays a list of options from which you can choose Otherwise the system displays general information about the field The following training class is recommended as a prerequisite to installing a Release 5 Avaya Intuity system m Course No MO1616A Intuity Messaging Solutions Installation and Maintenance For information about Avaya Intuity training see http training lucent com 585 313 119 Issue 1 XV Intuity Messaging Solutions Release 5 Installation for New Systems How to Comment on This Book We are interested in your suggestions for improving this information Use one of the following methods to communicate with us Method Address Email infodev avaya com Fax 303 538 9625 Please be sure to include the name of this book Intuity Messaging Solutions Release 5 Installation for New Systems Issue 1 585 313 119 xvi 585 313 119 Issue 1 Preparing for the Installation Overview To prepare for the installation m Check Environmental considerations Installation area considerations Weight and space considerations Power requirements System grounding requi
72. m Switch m Hardware Determining the To determine the channel state Channel State 1 Start at the Avaya Intuity main menu Figure 4 2 and select Voice System Administration Voice Equipment The system displays the Display Voice Equipment window Figure 6 1 2 Inthe column labeled state scroll through all of the channels listed and verify that each is in the Inserv state 3 Ifany channel is in a state other than Inserv you must change it Continue with Changing the Channel State If all the channels are already in the Inserv state skip Changing the Channel State Continue with Testing the Channels Changing the To change the channel state Channel State Note If you are already displaying the Voice Equipment window begin this procedure at Step 2 1 Press F6 Cancel until you reach the Avaya Intuity main menu Figure 4 2 585 313 119 Issue 1 6 111 Intuity Messaging Solutions Release 5 Installation for New Systems 2 Select Customer Services Administration Diagnostics Voice Board Diagnostics The system displays the Voice Board Diagnostics menu Figure 6 9 Figure 6 9 Voice Board Diagnostics Menu Voice Board Diagnostics Busy Out Diagnose Displa Select Release Press ENTER The system displays the Release of Voice Equipment window Figure 6 10 Enter channel in the Equipment field To change the state of one or more specific channels
73. mber field and continue with Step 9 7 If one or more numbers require a specific service enter the service or services and then the number or numbers as listed in the table below Enter this in the Service and Called Number Combinations Enter this in the implemented Service field and Called Number field AUDIX only AUDIX any Both AUDIX and AUDIX The number that callers dial to retrieve Name Dialer AUDIX messages NameDialer any Lodging only lodging any Idg_ni_vm optional The number that callers dial to retrieve Lodging messages Idg_ni_ca optional The number that callers dial to leave messages for guests 1 of 2 6 108 585 313 119 Issue 1 Administering Channels and Performing Acceptance Testing Table 6 1 Service and Called Number Combinations If these features are implemented Enter this in the Service field and Enter this in the Called Number field Both AUDIX and AUDIX The number that callers dial to retrieve Lodging AUDIX messages lodging The number that callers dial to retrieve Lodging messages AUDIX ldg any Combination of AUDIX The number that callers dial to retrieve AUDIX Lodging AUDIX messages and non integrated 7 7 services lodging The number that callers dial to retrieve Lodging messages AUDIX ldg any Idg_ni_vm optional The number that callers dial to retrieve Lodging messages using their extension number Id
74. mbling the System and Identifying Key Components This section includes m MAP SP system Positioning the stabilizing feet Key components m MAP 40P system Attaching the stabilizing feet Key components m Deskside MAP 100P system Locking the casters Key components m Rack mounted MAP 100P system Installing the MAP 100P into a rack Key components m Cooling systems 2 16 585 313 119 Issue 1 Starting the Installation The MAP 5P Overview The MAP SP Figure 2 1 is a mini tower configuration This unit sits either on your desktop or on the floor under a desk Figure 2 1 The MAP 5P mpixis5p LJK 031799 Positioning the The MAP 5P includes four stabilizing feet attached to the bottom of MAP 5P the chassis Stabilizing Feet To position the stabilizing feet 1 Place the MAP 3P right side up on its stabilizing feet Ah CAUTION Do not use the dress cover as a grip area to move or lift the MAP 5P You may damage the chassis if you attempt to pick it up by the dress cover The dress cover cannot support the weight of the chassis Place the MAP 5P right side up on its stabilizing feet 2 Firmly grasp a corner of the chassis to stabilize the unit 585 313 119 Issue 1 2 17 Intuity Messaging Solutions Release 5 Installation for New Systems 3 Turn the stabilizing feet out into position until they click Figure 2 2 Ensure that each foot is fully extended into posi
75. n 13 in 14 5 in 6 7 kg 34 cm 33 cm 37 cm Keyboard 5 Ib 2 5 in 19 in 8 in 2 3 kg 6 4 cm 48 cm 20 5 cm Printer 20 lb 5 in 16 in 11 in 9 kg 12 6 cm 40 3 cm Q7 7 cm a A printer is not necessarily ordered and shipped for each system The weight and space considerations listed are for those shipments that include a printer 585 313 119 Issue 1 1 5 Intuity Messaging Solutions Release 5 Installation for New Systems Power Requirements Table 1 4 lists the power requirements for each system Table 1 4 Power Requirements Attribute MAP 5P MAP 40P MAP 100P Volts AC VAC 100 220 na Auto e Auto Hertz Hz 50 60 50 60 50 60 Phase Single Single Single Amps 3A 4 5A 12 fused US AMPS 6 3 fused International Input cords NEMA 5 15P plug 9 ft 3 m long Unit input receptacles IEC 320 inlet Maximum Power Output 200 W 350 W 430 W Heat Dissipation 700 BTU 1200 BTU 2000 BTU 1 6 585 313 119 Issue 1 Preparing for the Installation In addition to the above power requirements you must also Locate each unit within 6 feet 2 meters of its power receptacle Keep the communication cables separate from the power cables Install communication and power cables in accordance with National Electrical Codes NEC CAUTION Use only shielded cables and equipment in conjunction with the system to maintain safe levels
76. nels m Test each channel m Reassign service to DNIS m Verify on hook status Assigning the Note Assigning Avaya Intuity ChanTran to a channel does not ChanTran stop an operating system from answering outside calls Service with the reassigned channel If you assign ChanTran to a channel receiving outside calls outside callers will receive the ChanTran test prompts To assign ChanTran service 1 Start at the Avaya Intuity main menu Figure 4 2 and select Voice System Administration Voice Equipment The system displays the Display Voice Equipment window Figure 6 1 2 Press F8 Actions The system displays the Actions menu Figure 6 2 6 114 585 313 119 Issue 1 Administering Channels and Performing Acceptance Testing 3 Select Assign Change 4 Press ENTER The system displays the Assign Change menu Figure 6 3 5 Select Services to Channels 6 Press ENTER The system displays the Assign Services to Channels window Figure 6 5 7 Verify that the cursor is on the Service Name field 8 Press F2 Choices The system displays the Services menu Figure 6 8 9 Select ChanTran The system redisplays the Assign Services to Channels window Figure 6 5 10 Type all in the Channels field 11 Press F3 Save The system displays a Command Output window that verifies that the designated channels are assigned to the selected service 12 Press F6 Cancel until you reach th
77. ntenance use the RS 232 adapter marked as DTE and the 6 pin cable to connect to the ports ttysaa etc on the multi port serial circuit card and the 3820 modem 4 74 585 313 119 Issue 1 Connecting Peripheral Devices Configuring the 3820 Modem for Remote Administration Performing an Alarm Origination Download to Configure the 3820 Modem The 3820 modem can be configured in three ways Powering up the system and performing an alarm origination download Note The alarm origination download occurs during software installation It is not necessary to complete this procedure at this time Using the control panel on the 3820 modem after powering up Connecting the modem to a terminal that acts as a DTE Typically the first method is the easiest way to configure the 3820 modem Select the method you want to use and follow the corresponding procedure To perform an alarm origination download A CAUTION If you select this method you must complete all connections to the system before powering up Power up the system For information on powering up your system see the Intuity Release 5 Documentation CD ROM Log in as craft Start at the Avaya Intuity main menu Figure 4 2 and select Customer Services Administration Alarm Management 585 313 119 Issue 1 4 75 Intuity Messaging Solutions Release 5 Installation for New Systems The system displays the Alarm Management Window Figure
78. nu Month January gt February gt March April May June July NR A A A A AKA x October gt x November gt x December gt HAMMAM b Use the UP ARROW key or the DOWN ARROW key to move the cursor and highlight the correct month c Press ENTER Note You can also select the current month by entering the corresponding alphabetic abbreviation from this list Ja F Mar Ap May Jun Jul Au S O N D If the day of the month shown is correct press ENTER If the day of the month shown is incorrect enter the correct day as a number from 1 to 31 If the year shown is correct press ENTER If the year shown is incorrect enter the correct year as a number from 1999 to 2038 585 313 119 Issue 1 5 95 Intuity Messaging Solutions Release 5 Installation for New Systems 5 If the time shown is correct press ENTER Tf the time shown is incorrect enter the correct time in the form of hours minutes Note Use a 12 hour AM PM standard Do not use the 24 hour military standard 6 If AM PM is correct as shown press ENTER If AM PM is incorrect as shown type a for AM or p for PM 7 Verify the time zone Note If you are not sure which time zone should be selected press F1 Help for a list of time zones and their relationship to Greenwich Mean Time If the time zone shown is correct press ENTER If the time zone shown is incorrect complete the following
79. o and then Active Saved Press Fl to save the configuration to the Active Saved area The LCD displays Command Complete Press the DOUBLE UP ARROW key to return to the top level menu 4 80 585 313 119 Issue 1 Connecting Peripheral Devices Setting the Async DTE Rate to the Required Speed on the 3820 Modem To set the Async DTE rate to the required speed complete the following procedure 1 Press the RIGHT ARROW key or the LEFT ARROW key on the DCP until Configure comes into view Press the function key below Configure to select the Configure branch of the menu The LCD displays Ld EditArea frm Press the RIGHT ARROW key or the LEFT ARROW key until Active Saved comes into view Press Fl to select the Active Saved configuration area The LCD displays Choose Function and then Edit and Save Press F1 Edit to edit the Active Saved configuration area The LCD displays Edit StrapGroup and then DTE Interface Press Fl to edit the DTE Interface The LCD displays Async Sync Mode Press F1 Nxt until Async DTE Rate comes into view Press the RIGHT ARROW key or the LEFT ARROW key until the desired speed comes into view Note The desired speed for networking is 19 200 baud The desired speed for administration is 9600 baud When the desired speed comes into view press F2 to set the
80. of Microsoft Corporation 585 313 119 Issue 1 xiii Intuity Messaging Solutions Release 5 Installation for New Systems Related Resources This section describes additional documentation and training available for you to learn more about the installation of the Intuity system Documentation Note Always refer to the appropriate CD ROM or book for specific information on planning installing administering or maintaining an Intuity system See the Avaya Intuity online catalog for more information on other books and CD ROMs in the set Use the following documentation in conjunction with this book Intuity Messaging Solutions Release 5 documentation CD ROM m Intuity Messaging Solutions Release 5 Getting Connected 585 313 703 See the inside front cover for information on how to order Avaya Intuity documentation xiv 585 313 119 Issue 1 About This Book Technical Assistance Remote Support Center Help Screens Located on the System Training Your project manager or systems consultant is responsible for providing you with the telephone number of your remote support center The following numbers are available for technical assistance with Avaya products and services Within the United States For systems integrated with a and Canada MERLIN LEGEND switch call 1 800 628 2888 For systems integrated with any other switch call 1 800 242 2121 x85474 Within any other country For a
81. ons on the 3820 Modem Diagnostic Control Panel Key Function UP ARROW Moves up one level from the current display DOUBLE UP Returns the display to the top level menu ARROW LEFT ARROW Moves the cursor or display to the left RIGHT ARROW Moves the cursor or display to the right F1 F2 F3 Selects items displayed directly above each key Tip Press the RIGHT ARROW key to scroll forward and LEFT ARROW key to scroll backward To select and save the UNIX Dial default factory setting to the Active Saved configuration area 1 Turn the modem off and then back on 2 Press the RIGHT ARROW key on the DCP until Configure comes into view 3 Press the function key below Configure to select the Configure branch of the menu The LCD displays Ld EditArea frm 4 Press the RIGHT ARROW key or the LEFT ARROW key until Factory comes into view 585 313 119 Issue 1 4 79 Intuity Messaging Solutions Release 5 Installation for New Systems 10 Press Fl to display the factory preset configuration The LCD displays Async Dial Press the RIGHT ARROW key or the LEFT ARROW key until Unix Dial comes into view Press the function key below Unix Dial to select the Unix Dial default factory setting The LCD displays Choose Function and then Edit and Save Press F3 Save to save the selected Unix Dial default factory setting The LCD displays Sav EditArea t
82. ord COS class00 Miscellaneous Switch Number 1 Covering Extension Community ID 1 Broadcast Mailbox n Press Enter to execute or Cancel to abort enter command remove subscriber test 1 a 3 Press ENTER to remove the subscriber test 1 The system displays the following message command successfully completed 4 Enter rem su test 2 at the enter command prompt The system displays the Remove Test Subscriber screen Figure 7 4 now showing subscriber test 2 5 Press ENTER to remove the subscriber test 2 The system displays the following message command successfully completed 585 313 119 Issue 1 7 137 Intuity Messaging Solutions Release 5 Installation for New Systems 6 Enter exit at the prompt to return to the Avaya Intuity main menu Figure 4 2 7 Continue with Chapter 8 Administering and Testing TCP IP LAN Connectivity 7 138 585 313 119 Issue 1 O Administering and Testing TCP IP LAN Connectivity Overview This section includes m Administering TCP IP LAN Connectivity m Testing the TCP IP LAN Connection 585 313 119 Issue 1 8 139 Intuity Messaging Solutions Release 5 Installation for New Systems Administering TCP IP LAN Connectivity CAUTION Avaya is not responsible for the installation administration or test of the LAN Customers should seek service as directed by their LAN administrator to resolve problems with their LAN Complete the proce
83. ords Figure 3 3 356B Adapter with a Tip Ring Circuit Card Adapter bracket 356B adapter Grounding plug Grounding wire 25 pin cable oa AOON adev356t LJK 052797 6 Connector 7 Tip ring cords 8 Modular jacks 8 9 Grounding tab Note Record the circuit card slot number and telephone extension numbers on the 356B adapter 3 42 585 313 119 Issue 1 Cabling Circuit Cards Cable Connection Using a Tip Ring Distribution Panel You can use a tip ring distribution panel on the MAP 40P and the MAP 100P Connecting a Tip Ring Distribution Panel to a MAP 40P The MAP 40P distribution panel Figure 3 4 is located on the back of the unit This panel provides a simplified wiring scheme for connecting to the local customer premise equipment or building connecting block provided by the central office This panel allows you to connect a maximum of 42 channels up to seven tip ring circuit cards Figure 3 4 MAP 40P Tip Ring Distribution Panel 585 313 119 Issue 1 3 43 Intuity Messaging Solutions Release 5 Installation for New Systems To connect a tip ring distribution panel to a MAP 40P 1 Table 3 1 shows the numbering scheme for connecting the short modular cords provided with the tip ring circuit cards to the panel Use this information the channel numbers on the tip ring c
84. ound trip time or packets received out of order icmp_seq may indicate a network problem Press HELP for more information CANCEL to continue a Ifthe address you entered was correct see Establishing Network Addresses and try this test again b Ifthe address you entered was not correct m Return to Verifying the IP Address for Remote Machines above and enter the correct address Begin with Step 1 of Entering the Test IP Address m Return to Entering the Test IP Address above and repeat the test using an alternate test IP address If this test also fails with the alternate test IP address see the Intuity Messaging Solutions Release 5 documentation CD ROM for TCP IP troubleshooting procedures 6 Press F6 Cancel until you reach the Avaya Intuity main menu Figure 4 2 7 Continue by administering Message Manager as instructed on the with Intuity Messaging Solutions Release 5 documentation CD ROM 8 154 585 313 119 Issue 1 Completing the Installation Overview This chapter lists steps to complete the installation and includes where to find information on the following topics m Administering and testing features m Activating alarm origination m Backing up the Intuity system 585 313 119 Issue 1 9 155 Intuity Messaging Solutions Release 5 Installation for New Systems Administering and Testing Features See the Intuity Messaging Solutions Release 5 documentation C
85. ovided with the keyboard Both of the connector assemblies are keyed to provide proper alignment Figure 4 1 Circular DIN 6 Pin Connector for the Keyboard plevkeyb CJL 022197 Note Do not use the keyboard receptacle for any other purpose than to connect the keyboard 585 313 119 Issue 1 4 65 Intuity Messaging Solutions Release 5 Installation for New Systems Connecting the Printer A 25 pin D subminiature female receptacle provides a parallel printer interface Note Use the instructions supplied in the manufacturer s manual Users Guide 570 Printer or the guide provided with your printer to unpack and install your printer The following installation overview supplements the information provided in your printer guide To connect the printer 1 Unpack your printer according to the steps provided in your printer guide Install the ribbon cassette and paper as shown in your printer guide Set the ON OFF switch of the printer to OFF Set the options as described in your printer guide Note The Avaya Intuity system works with the default settings for the 570 printer Connect the AC power cable to your printer If your printer has a self test feature plug the AC power cable into a grounded wall outlet and initiate the self test by following the instructions in the printer guide When the self test is completed turn the printer off and disconnect the power cable from t
86. port the use of both of the I channels Note For DEFINITY G3i G3s and G3vs this option must be installed and administered on the switch before you perform Avaya Intuity system administration m Four RS 232 ports m One DCP line two I channels and two RS 232 ports A breakout box and a cable are provided with each ACCX circuit card Use the cable to connect from the circuit card to the breakout box The RS 232 line then connects through a modem to the customer connecting block The DCP line connects directly to the block Attach the breakout box to the wall The cable length allows placement up to 10 feet 3 meters away from the system See Figure 3 11 for RS 232 connections and Figure 3 12 for DCP connections on a breakout box 585 313 119 Issue 1 3 55 Intuity Messaging Solutions Release 5 Installation for New Systems Figure 3 11 RS 232 Connections on a Breakout Box h2cvbob1 LJK 052797 Figure 3 12 DCP Connections on a Breakout Box h2cvbob LJK 052897 3 56 585 313 119 Issue 1 Cabling Circuit Cards See the Intuity Messaging Solutions Release 5 documentation CD ROM for information on pinout and signal information for RS 232 and DCP connections See Intuity Messaging Solutions Getting Connected 585 313 703 for more information on how to make cable connections from the ACCX circuit card 585 313 119 Issue 1 3 57 Intuity Messaging Solutions Release 5 Installation for New Systems
87. rameter features if the project manager has provided you with a worksheet with specific system parameter features to change If the customer purchased the system defaults do not change system parameter features and continue with the next step 30 Add test users 31 Test voice messaging and the optional multilingual feature 32 Administer TCP IP LAN connectivity 33 Test the TCP IP LAN connection 34 Administer the switch link 35 Provide a DNS server address if you used host names Sheet 3 of 5 B 166 585 313 119 Issue 1 Installation Checklist Including LAN Integration with DEFINITY ECS Table B 1 System Installation Checklist Including LAN Integration with DEFINITY ECS Task Description Comments a 36 Administer the DCS network time zone Do this only if the Avaya Intuity system will be working on a DCS network 37 Change the switch extension length 38 Stop the voice system 39 Start the voice system 40 Verify the LAN link 41 Administer Message Manager 42 Administer and test FAX Messaging 43 Administer email 44 Administer and test peripheral devices 45 Administer and test AMIS analog networking 46 Administer and test digital networking 47 Administer and test Lodging 48 Administer and test Lodging FAX Messaging 49 Integrate a PMS with Lodging 50 Select a cut to service procedure for Lodging Sheet 4 of
88. rements m Gather the required tools m Verify that the switch is administered m Review demarcation points m Review security issues 585 313 119 Issue 1 1 1 Intuity Messaging Solutions Release 5 Installation for New Systems Environmental Considerations Place the system in an area where the environmental conditions shown in Table 1 1 are maintained Table 1 1 Environmental Considerations Platform Operating State Nonoperating State Temperature Humidity Temperature Humidity MAP 5P 50 to 95 F 20 to 80 4 to 140 F 20 to 80 10 to 35 C noncondensing 20 to 60 C noncondensing MAP 40P 50 to 100 F 5 to 80 40 to 140 F 5 to 95 10 to 38 C noncondensing 40 to 60 C noncondensing MAP 100P 50 to 100 F 5 to 80 40 to 140 F 5 to 95 10 to 38 C noncondensing 40 to 60 C noncondensing 1 2 585 313 119 Issue 1 Preparing for the Installation Installation Area Considerations Observe the following when determining where to place the system Do not install the unit in an area with high power electrical equipment Do not install the unit in the same area as copier machines because of the paper particles created by such equipment Install the unit in an area that provides protection from excessive sunlight heat cold chemicals static electricity magnetic fields vibration dust and grime Maintain an air distribution system that provide
89. right side of the unit The mounting bracket is held in place with eight screws Reuse two screws to attach the extension bracket to the unit at the cabinet s depth dimension Note Adding the extension bracket provides the necessary depth required for the MAP 100P to fit into the cabinet Fully extend the cabinet slides to the locked out position With another installer supporting the unit align the front mounting holes of the slide with those on the cabinet Use two screws to attach the MAP 100P cabinet mounting guide ends to the cabinet Repeat Step 3 through Step 7 for the other side Unlock the cabinet slide and ensure that the unit moves smoothly in and out of the cabinet Push the unit completely into the rack Use two screws and captive clip nuts on the front of each corner to secure the unit Install the front bezel a Open the bezel door b Snap the front bezel spring clips over the four ball studs located at each corner of the front panel c Close the bezel door and lock 2 32 585 313 119 Issue 1 Starting the Installation
90. s Release 5 Installation for New Systems Figure 8 4 TCP IP Administration Menu TLP IP Administration Metuork Addressing Hetwork Interface Card Set up 8 Continue with Establishing Network Addresses Establishing Network Addresses To establish network addresses 1 Start at the TCP IP Administration menu Figure 8 4 and select Network Addressing The system displays the Network Addressing window Figure 8 5 Figure 8 5 Network Addressing Window Heftwork Adarei ng TEPIP Interface Host Fine IP Address Subnet Hank Default Gateway Address Note The fields shown in this window and other windows shown here are examples only Your windows will match the current entries for the system that you are administering 8 144 585 313 119 Issue 1 Administering and Testing TCP IP LAN Connectivity 2 Confirm the TCP IP interface name in the TCP IP Interface field Note The TCP IP interface name for the supported LAN circuit card is eeE_0 If you need to change the TCP IP interface name you must enter capital letters as capitals and lowercase letters as lowercase 3 Enter the host name into the Host Name field Note This is a case sensitive field You must enter capital letters as capitals and lowercase letters as lowercase 4 Enter the internet protocol IP address for the Avaya Intuity system into the IP Address field Note Do not enter prefac
91. s adequately cooled filtered and humidity controlled air Provide surge protection and power backup in areas with brown outs or frequent power surges Provide additional grounding if necessary in a multiple system installation to facilitate an environment that is free of radio frequency noise 585 313 119 Issue 1 1 3 Intuity Messaging Solutions Release 5 Installation for New Systems Weight and Space Considerations Table 1 2 lists the approximate weight size and depth of each system Table 1 2 System Weight and Space Considerations Platform Weight Height Width Depth MAP 5P 29 lb 16 in 11 in 18 in 13 kg 41 cm 28 cm with 46 cm stabilizing feet MAP 40P 45 Ib 17 5 in 13 in 21 in 20 kg 44 5 cm 33 cm with 53 4 cm stabilizing feet MAP 100P 100 lb 19 in 12 in 22 in deskside 45 4 kg 48 3 cm 30 5 cm 55 9 cm MAP 100P 80 Ib 12 in 19 in 22 in rack mounted 36 kg 30 5 cm 48 3 cm 55 9 cm a Add 3 inches 7 6 cm to accommodate a rear chassis cable support bracket If required add 4 inches 10 2 cm to accommodate 356B adapter and mounting clip 1 4 585 313 119 Issue 1 Preparing for the Installation Table 1 3 Peripheral Weight and Space Considerations Table 1 3 lists the approximate weight size height and depth for the monitor keyboard and printer Peripheral Weight Height Width Depth Monitor 15 lb 13 5 i
92. s displayed on the LCD 7 Press the function key directly under the Async Dial factory setting to save the setting Choose Function appears and then Edit and Save 8 Press F3 to save the configuration to the Active Saved area The LCD displays Sav EditArea to 9 Press the RIGHT ARROW key until Active Saved appears 10 Press the function key below Active Saved to save the configuration to the Active Saved area The LCD displays Command Complete The modem is now configured with the Async Dial setting 11 Press the DOUBLE UP ARROW key to return to the top level menu 585 313 119 Issue 1 4 87 Intuity Messaging Solutions Release 5 Installation for New Systems Connecting the U S Robotics Modem Connecting the U S Robotics Modem to the Platform Configuring the The U S Robotics modem is supported for connection to COM2 COM2 is reserved for Avaya remote maintenance Complete the procedures in this section to install the modem Note Alarm is the name assigned to the COM2 serial port that is used for remote maintenance To connect the U S Robotics modem to the back of the system 1 2 Connect a 9 pin to 25 pin cable to the 9 pin COM2 port Connect the 25 pin end of the cable to the modem The system activates the AA TR and CS indicators on the modem To configure the modem through a terminal rather than on the
93. saging Solutions Release 5 Installation for New Systems Table 5 1 lists the tasks for starting the Intuity system See the Intuity Messaging Solutions Release 5 documentation CD ROM for information on these tasks Table 5 1 Starting the Intuity System Task Description Comments 1 Power up the system This procedure varies by platform 2 Verify the system setup screen is correct Continue with Task 4 if the system setup screen is correct If the system does not appear to be working verify the hardware connections and continue with Task 3 3 Perform troubleshooting if required See Chapter 3 Cabling Circuit Cards to verify hardware connections See the Intuity Messaging Solutions Release 5 documentation CD ROM for information on TCP IP troubleshooting Administer passwords See the Intuity Messaging Solutions Release 5 documentation CD ROM for information on Task 4 through Task 8 View installed hardware View installed software US RA E Verify feature options 8 Verify system status Continue with Assigning the Date and Time to the Intuity System 5 92 585 313 119 Issue 1 Starting the Intuity System Assigning the Date and Time to the Intuity System Check the UNIX date time and time zone fields in the UNIX Date and Time Window and change the fields if they are incorrect Checking the UNIX Date Time and Time Zone Window To check the UNIX date
94. splayed for your system will not match those shown here Examine the test results that are displayed around the midpoint of the window In the Test Packets Results Window the sample results appear as 135 9 180 4 PING Statistics 10 packets transmitted 10 packets received 0 packet loss round trip ms min avg max 0 0 0 2 Evaluate the results and proceed as follows m Ifthe results show 0 packet loss continue with Verifying the IP Address for Remote Machines m Ifthe results show 100 packet loss continue with Correcting Diagnostic Failures for the Avaya Intuity System 8 150 585 313 119 Issue 1 Administering and Testing TCP IP LAN Connectivity Correcting Diagnostic Failures for the Avaya Intuity System To correct diagnostic failures for the Avaya Intuity system 1 From the Test Packet Results window Figure 8 7 press F6 Cancel The system displays the Send and Receive Test Packets From window Figure 8 6 Verify that the IP address you entered into the IP Address field is correct m If it does not match reenter the correct address and repeat the Transmitting the Test Packets procedure m If it matches continue with Step 3 Press F6 Cancel until you reach the Avaya Intuity main menu Figure 4 2 Begin with Step 2 of Establishing Network Addresses and complete that procedure Return to this procedure after you have attached the LAN cable and at
95. t receptacle 10 Video circuit card 4 ON OFF power switch 11 CPU slot 17 5 Power supply LED 12 Remote maintenance 6 Power supply 1 circuit card ISA slot 16 7 Power supply 2 2 34 585 313 119 Issue 1 Starting the Installation Cooling Systems Interior Fans Air must circulate inside and around the computer chassis to prevent components from overheating which can cause system malfunctions Using interior fans and ensuring proper clearance around the chassis are two ways to maintain proper temperatures within the computer Intuity systems use three types of interior fans m Circuit card cage fan m Power supply fan m CPU fan Table 2 2 contains a description of each interior fan for each system Table 2 2 Interior Fans for the MAP 5P MAP 40P and MAP 100P Circuit card Power supply CPU fan cage fan fan MAP 5P2 1 1 1 MAP 40P 1 1 re MAP 100P 2 E a The MAP 5P chassis has vents on both sides If viewed from the front the left vent is larger than the right vent Wherever possible position the MAP 5P with the left vent away from a wall or the side of a desk to allow proper air circulation You must leave a minimum of 2 inches 5 centimeters of space along both sides of the chassis Proper You must maintain clearance around the chassis so that air can Clearance circulate to prevent overheating The final position of the computer Around the must include a front to back clearance of at least 6
96. t the following situations m Testing each channel connected to the Avaya Intuity system before assigning the channels to Intuity AUDIX or another application During this testing you must be able to call each channel individually using the ChanTran option m Testing the Intuity AUDIX system with two test subscribers m Performing cut to service procedures that provide the users with an active coverage path Before you arrive on site all of the initial switch administration should be complete unless otherwise specified by contract Verify that this initial administration is complete before you begin work on the Avaya Intuity system 585 313 119 Issue 1 1 11 Intuity Messaging Solutions Release 5 Installation for New Systems 585 313 119 Issue 1 Starting the Installation To start the installation m Unpack the system m Save the packing materials m Assemble the system and identify key components m Install toroids and ferrites as required 585 313 119 Issue 1 2 13 Intuity Messaging Solutions Release 5 Installation for New Systems Unpacking the System The customer should have received boxes containing the computer keyboard and monitor A A CAUTION Do not use the bezel cover as a grip area to move or lift the computer Lift only by the unit frame CAUTION Do not attempt to lift the computer by yourself Depending on the platform being installed a boxed fully loaded computer weighs bet
97. tem that has been assembled loaded and tested ALT at the Avaya factory It includes or references procedures for unpacking set up configuration initial administration testing and cut to service These instructions apply to MAP 5P MAP 40P and MAP 100P systems Important This book does not contain detailed information on networking switch integration or feature implementation See the Intuity Messaging Solutions Release 5 documentation CD ROM for more information 585 313 119 Issue 1 ix Intuity Messaging Solutions Release 5 Installation for New Systems Intended Audiences This book is intended primarily for the on site technical personnel who are responsible for installing the system and performing initial administration and testing We assume that the users of this book have completed the Avaya Intuity hardware installation training course See Related Resources for information on training Release History This is the first release of this book How to Use This Book Read Chapter 1 Preparing for the Installation before you begin the installation This chapter contains information on prerequisites including site preparation and the tools and information you need to complete the installation From there read and use each chapter in the order presented This will take you through the preliminary steps that you must perform to install a factory ALT Intuity system x 585 313 119 Issue 1
98. tempt the test again If the test is successful continue with Verifying the IP Address for Remote Machines If the test fails a second time contact your remote support center 585 313 119 Issue 1 8 151 Intuity Messaging Solutions Release 5 Installation for New Systems Verifying the IP Address for Remote Machines Complete the procedures in this section to test the ability of the system to communicate with other machines on the same LAN Entering the Test To enter the test IP address IP Address 1 Start at the Avaya Intuity main menu Figure 4 2 and select Customer Services Administration Diagnostics TCP IP Diagnostics Send amp Receive Test Packets The system displays the Send and Receive Test Packets From window Figure 8 6 2 Type in the test IP address in the IP Address field This is the IP address of another machine on the same LAN 3 Continue with Transmitting Test Packets to Remote Machines 8 152 585 313 119 Issue 1 Administering and Testing TCP IP LAN Connectivity Transmitting Test Packets to Remote Machines To transmit test packets to remote machines From the Send and Receive Packets Window Figure 8 6 press F3 Save to start the test The system displays the word working in the upper right corner of the screen When the system finishes the test it displays the Test Packets Results Window Internal Test Figure 8 7 Examine the test results that are
99. test 2 extension Allow the Intuity AUDIX to answer Speak into the telephone and record the following or a similar test message after the tone This is a test Call Answer message for Intuity AUDIX Hang up the test 2 telephone to disconnect Continue with Verifying Receipt of the Voice Mail Test Message To verify the receipt of the call answer test message 1 Check the message waiting indicator MWJ on the test 1 extension The MWI will be either a light a screen display or a dial tone stutter If the MWI does not indicate that a call was received there may be a problem with the switch integration or switch integration software or the wrong switch number may be administered for the test telephone If problems exist review the subscriber administration entries Dial the integrated message retrieval number from the test 1 telephone 7 130 585 313 119 Issue 1 Adding Test Users and Testing Voice Messaging 3 Press when Intuity AUDIX asks for the extension If you must enter the extension of the test 1 telephone to retrieve the message the channel mapping may have AUDIX assigned instead of DNIS_SRV or the switch link may be down Note See Mapping Channels to Switch Extensions in Chapter 6 Administering Channels and Performing Acceptance Testing for channel assignment information 4 Press when Intuity AUDIX asks for the password Not
100. th the devices you are installing for connection and setup See Intuity Messaging Solutions Getting Connected 585 313 703 to determine how to connect the Avaya Intuity system to switches or to other peripherals Connecting the DCUI Interface Circuit Card The DCIU interface circuit card Figure 3 8 connects the Avaya Intuity system to Avaya switches One DCIU interface circuit card can be installed in the system Figure 3 8 DCIU Circuit Card Faceplate 1 Genderchanger connector 2 LED green See Intuity Messaging Solutions Getting Connected 585 313 703 to determine how to connect the Avaya Intuity system to switches or to other peripherals 3 52 585 313 119 Issue 1 Cabling Circuit Cards Connecting the Digital Station Interface Circuit Card The digital station interface circuit card Figure 3 9 connects the Avaya Intuity system to Avaya switches You can install one digital station interface circuit card per system A 3 foot 1 meter octopus cable is provided with the digital station interface circuit card Use the cable to connect from the customer station jacks Note If customers use ROLM or Northern Telecom equipment their station jacks are RJ 11 not RJ 45 You must use in line adapters to convert the RJ 11 to RJ 45 to connect to their equipment Figure 3 9 Digital Station Interface Circuit Card Faceplate fpinvds LJK 080697 See Intuity Messaging Solutions Getting Connected
101. them When you have tested all purchased channels press F6 Cancel until you reach the Avaya Intuity main menu Figure 4 2 Continue with Reassigning Services to DNIS 6 120 585 313 119 Issue 1 Administering Channels and Performing Acceptance Testing Reassigning Services to DNIS Complete this procedure to reassign the channels to DNIS after you have completed testing the channels To reassign channels to DNIS 1 Start at the Avaya Intuity main menu Figure 4 2 and select Voice System Administration Voice Equipment The system displays the Display Voice Equipment window Figure 6 1 Press F8 Actions The system displays the Actions menu Figure 6 2 Select Assign Change Press ENTER The system displays the Assign Change menu Figure 6 3 Select Services to Channels Press ENTER The system displays the Assign Services to Channels window Figure 6 5 Enter DNIS_SVC for all channels in the Service Name field Press F3 Save The system displays the Command Output window Figure 6 6 585 313 119 Issue 1 6 121 Intuity Messaging Solutions Release 5 Installation for New Systems 9 Verify that the designated channels are assigned the specified service 10 Press F6 Cancel until you reach the Avaya Intuity main menu Figure 4 2 11 Continue with Verifying On Hook Status Verifying To verify on hook status On Hook Status 1 Start at
102. ting CH OFF CTS ON DCD Normal DSR ON DTR 50 Msec DTR FOLLOW LL OFF REMLOOP GRANT RI ON RL OFF SIGLS DISC OFF TM OFF DONE YES 2 of 2 Installing the 1 Log in as craft Software for the 7400A Data 2 Start at the Avaya Intuity main menu Figure 4 2 and select module UNIX Management Modem Terminal Administration Install Modem Terminal Software 585 313 119 Issue 1 4 71 Intuity Messaging Solutions Release 5 Installation for New Systems Figure 4 2 Avaya Intuity Main Menu INTUTTY TH Hain Her ASE Security Administration AUDIA Administration CustonerServices Administratien Enhanced List Hanager Feature Options 5ysada Administration Internet Hessaging Administration Networking Adninistratian Software AHanagement Seitch Interface Adminiatration Susten Upgrade TCF 1P Administration Unix Hanagenent Voice Systen Adniniateatioan The system displays the Install Modem Terminal window Figure 4 3 Figure 4 3 Install Modem Terminal Window Install Modem Terminal Device Serial Port Number Speed Enter modem in the Device field Enter the appropriate port name in the Serial Port Number field for example dev tty00 or dev ttysaa dev ttysah etc Enter the appropriate modem speed in the Speed field either 9600 4800 2400 1200 or 19200 4 72 585 313 119 Issue 1 Connecting Peripheral Devices Setting Up a Terminal to Log
103. tion Figure 2 2 Positioning the MAP 5P Stabilizing Feet sccvfeet CJL 012396 Note See Proper Clearance Around the Chassis in this chapter for information about the proper placement of the MAP 5P 2 18 585 313 119 Issue 1 Starting the Installation Key Figure 2 3 shows a front view of the MAP 5P Components on the MAP 5P Figure 2 3 Front View of the MAP 5P with the Dress Cover Removed U om oq ow mpix5pid LUK 041299 CD ROM drive Tape drive Diskette drive Circuit card cage fan 5 Disk activity indicator RON 6 Speed indicator 7 Power indicator 8 Power switch 9 Reset switch 585 313 119 Issue 1 2 19 Intuity Messaging Solutions Release 5 Installation for New Systems Figure 2 4 shows a back view of the MAP SP Figure 2 4 Back View of the MAP 5P ono0o0000000000 oppopooo0o000000p0000000000 oppoo00000000p00 0 0000000 oppoo0o00000000000000000 sccvm5pb CJL 012197 1 Power supply fan exhaust 7 Video connector 2 Keyboard connector 8 AC power supply outlet 3 Mouse connector 9 Dress cover lock 4 COM1 10 AC voltage selector switch 5 COM2 11 AC power inlet receptacle 6 Parallel port
104. tion Checklist Including LAN Integration with DEFINITY ECS Task Description Comments Ga 12 Install toroids and ferrites as required Procedure varies by system 13 Assemble the system and identify key Procedure varies by components system 14 Cable circuit cards These connections must be made prior to powering up 15 Connect peripheral devices 16 Restore power to the system Procedure varies by system 17 Verify the system setup screen is correct 18 Continue with the next task if the system If the system is not setup screen is correct working verify the hardware connections Use the troubleshooting procedures in the Intuity Messaging Solutions Release 5 documentation CD ROM as necessary 19 Administer passwords All systems 20 View installed hardware All systems 21 View installed software All systems 22 Verify feature options All systems 23 Verify system status All systems Sheet 2 of 5 585 313 119 Issue 1 B 165 Intuity Messaging Solutions Release 5 Installation for New Systems Table B 1 System Installation Checklist Including LAN Integration with DEFINITY ECS Task Description Comments ee 24 Assign the date and time to the system All systems 25 Administer channels All systems 26 Perform acceptance testing All systems 2T Match the time on the system and the switch 28 Start the voice system 29 Change the system pa
105. uity Messaging Solutions Release 5 Installation for New Systems Table B 1 System Installation Checklist Including LAN Integration with DEFINITY ECS Task Description Comments b 1 Review environmental requirements All systems 2 Review installation area requirements All systems 3 Review weight and space requirements All systems 4 Check power requirements All systems 5 Check system grounding requirements All systems 6 Gather the required tools All systems 7 Verify that the switch is administered See the switch administrator 8 Check if you need to notify the LAN See the LAN administrator to arrange for administrator administration of the LAN for the system Note Some LANs m ay Note Avaya is not responsible for the be administered prior to installation administration or test of your arrival on site Other communications between customer PCs LANs require that the and the LAN administration for a new machine be done at the time of installation because an open connection may cause the LAN to fail 9 Review demarcation points All systems application dependent 10 Review security issues All systems 11 Unpack the system Open boxes as instructed to reuse packing materials Sheet 1 of 5 B 164 585 313 119 Issue 1 Installation Checklist Including LAN Integration with DEFINITY ECS Table B 1 System Installa
106. ve the stutter notification The two test telephones must be placed so that you can easily see the monitor while you are using them If the system includes Avaya Intuity FAX Messaging you must have access to a customer fax machine for testing Installation Worksheets Your project manager or systems consultant will give you a series of worksheets prior to the installation These worksheets have been completed with input from the customer 585 313 119 Issue 1 1 9 Intuity Messaging Solutions Release 5 Installation for New Systems Documentation Use the following documentation during installation of a system Avaya Intuity Messaging Solutions Release 5 documentation CD ROM Use this CD ROM to familiarize yourself with installation prerequisites and to perform hardware installation initial administration acceptance testing and troubleshooting Avaya Intuity Messaging Solutions Getting Connected 585 313 703 See this pocket size reference book for more information on connecting the Avaya Intuity system to switches networks terminals and distant modems Switch information There is information for each switch that is used with the Avaya Intuity system Be sure that you have the CD ROM or book that corresponds to the switch you are integrating 585 313 119 Issue 1 Preparing for the Installation Initial Switch Administration Before you begin the installation the switch must be administered to suppor
107. ween 45 and 140 pounds 20 and 63 kilograms Be sure that you have the following items packed in the box or boxes A wrapped protective plastic packet containing stabilizing feet for the MAP SP and the MAP 40P only and an instruction sheet for installing them One 6 foot to 8 foot 2 meter to 3 meter power cord depending on country in which you are installing the system A second power cord if included is used for the MAP SP monitor Installation and maintenance books and pocket reference One plastic packet containing A blank cartridge A diskette with the system configuration and software A diagnostic diskette A yellow BCS return repair tag Factory information regarding the system 2 14 585 313 119 Issue 1 Starting the Installation Saving Packing Materials Save the shipping carton and all packing materials to use in case you have to return the system to the manufacturer If you ordered multiple systems saving one carton and one set of packing materials should be sufficient Packing materials include m Antistatic bags m Cardboard and foam inlays Note The packing materials also may include a plastic bag designed to protect the system from moisture during shipment Discard this bag It is not reusable Also save the shipping cartons for the keyboard and monitor 585 313 119 Issue 1 2 15 Intuity Messaging Solutions Release 5 Installation for New Systems Asse
108. wing table shows how to use Control Panel on the keys on the DCP the 3910 Modem Table 4 4 Key Functions on the 3910 Modem Diagnostic Control Panel Key Function UP ARROW Moves up one level from the current display DOUBLE UP Returns the display to the top level menu ARROW LEFT ARROW Moves the cursor or display to the left RIGHT ARROW Moves the cursor or display to the right F1 F2 F3 Selects items displayed directly above each key Tip Press the RIGHT ARROW key to scroll forward and the LEFT ARROW key to scroll backward The appropriate factory setting for the 3910 modem is Async Dial To select and save the Async Dial factory setting to the Active Saved configuration area 1 2 Turn the modem off and then back on Press the RIGHT ARROW key or the LEFT ARROW key on the DCP until Configure comes into view Press the function key below Configure to select the Configure branch of the menu The LCD displays Ld EditArea frm Press the RIGHT ARROW key or the LEFT ARROW key until Factory comes into view 4 86 585 313 119 Issue 1 Connecting Peripheral Devices 5 Press Fl to display the factory preset configuration The LCD should display Async Dial 6 Do one of the following m If Async Dial is displayed skip to Step 7 m If Asynch Dial is not displayed press the RIGHT ARROW key until Asych Dial i

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