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User Guide - Novatel Wireless

1. 70 Troubleshooting Overview Common Problems and Solutions Technical Support Overview When properly installed the MiFi M100 is a highly reliable product Most problems are caused by one of these issues System resources required by the MiFi M100 are being used by other devices Network is unavailable due to coverage area an account problem or a network problem The following tips can help solve many common problems encountered while using the MiFi M100 First Steps Make sure you have an active wireless network plan Make sure you are in the correct geographic region for your wireless network plan Ensure that your wireless coverage extends to your current location Restart your computer and your MiFi M100 This alone can resolve many issues Make sure the SIM card is inserted correctly in the MiFi M100 72 Common Problems and Solutions The following are some common problems and solutions My MiFi M100 just powered off without my pressing the power button Why This may occur under any of the following circumstances Pressing the Master Reset button MiFi M100 automatically restarting after configuration changes Switching profiles Restoring the configuration settings Battery depletion To restore service follow these steps 0 Manually press and hold the power button to turn the MiFi M100 back on If the battery is depleted charge the MiFi M100 with the wall charger How do I access
2. e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help This device complies with Part 15 of the Federal Communications Commission FCC Rules Operation is subject to the following two conditions e This device may not cause harmful interference e This device must accept any interference received including interference that may cause undesired operation WARNING DO NOT ATTEMPT TO SERVICE THE WIRELESS COMMUNICATION DEVICE YOURSELF SUCH ACTION MAY VOID THE WARRANTY THE MiFi M100 MODEM IS FACTORY TUNED NO CUSTOMER CALIBRATION OR TUNING IS REQUIRED CONTACT NOVATEL WIRELESS TECHNICAL SUPPORT FOR INFORMATION ABOUT SERVICING YOUR WIRELESS COMMUNICATION DEVICE FCC CAUTION Any changes or modification not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment MODIFICATIONS The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Novatel Wireless Inc may void your authority to operate the equipment NOTE The Radio Frequency RF emitter installed in your modem must not be located or operated in conjunction with any other antenna or transmitter unless specifically authorized by Novatel Wireless Technologies 81 RF Exposure Content FCC Equipment Authorization ID PKRNVWM100
3. 36 APN The APN section of the Mobile Settings tab displays the APN Access Point Name profile and name used to access the network carrier Normally the MiFi M100 is preconfigured to use USCC and usccinternet and changing these settings could adversely affect your internet connection If you have a corporate account with your own APN however you can use these controls to specify a custom APN To specify a custom APN select Custom from the Active APN Profile dropdown list Enter the APN in the APN Name field Select Save Changes To return to the preconfigured APN defaults select Reset changes Wi Fi Hotspot Device Settings Mobile Settings Advanced Mobile APN Network Selection Manual DNS SIM Unlock Changing default settings may adversely affect your Internet connection APN Active APN profile Uscc td APN name usccinternet Save Changes Reset changes Settings gt Mobile Settings gt APN 37 Network Selection The Network Selection section of the Mobile Settings page lets you manually select a mobile network Normally the best mobile network is automatically selected If you wish to select a network manually select Scan for Networks Any existing network connection is terminated and the system scans for all available networks After a couple of minutes a list of available networks is displayed Select the one you want to use If connection to the manually selected network is lost the MiFi M100 wil
4. Internet Protocol address The address of a device attached to an IP network TCP IP network LAN Local Area Network A type of network that lets a group of computers all in close proximity such as inside an office building communicate with one another It does not use common carrier circuits though it can have gateways or bridges to other public or private networks MAC Address Media Access Control A number that uniquely identifies each network hardware device MAC addresses are 12 digit hexadecimal numbers This is also known as the physical or hardware address Mbps Megabits per second The rate of data flow Network Operator The vendor who provides your wireless access Known by different names in different regions some examples are wireless provider network provider and service provider Network Technology The technology on which a particular network provider s system is built such as CDMA or EVDO Port A virtual data connection used by programs to exchange data It is the endpoint in a logical connection The port is specified by the port number Port Forwarding A process that allows remote devices to connect to a specific computer within a private LAN Port Number A 16 bit number used by the TCP and UDP protocols to direct traffic on a TCP IP host Certain port numbers are standard for common applications PRI Primary Rate Interface A telecommunications interface standard used on an
5. No service is available e Reorient your device If you are inside a building or near a structure that might be blocking the signal change the position or location of the device For example try moving your device close to a window e You are outside your coverage area or there may be a problem with your account Check with your wireless service provider The MiFi M100 LEDs do not light when the power button is pressed If the MiFi M100 is in Stealth mode the LEDs do not light To determine whether the device is in Stealth mode Q Goto the MiFi M100 Web UI select Settings from the menu panel Select the Device Settings tab Under LED Preferences check the Stealth Mode check box If it is selected deselect it to exit Stealth mode If the MiFi M100 in not in Stealth mode and the LEDs are still not lit e Make sure the battery is properly seated in the device e Make sure the battery is fully charged Plug in the AC charger for at least 3 hours I forgot my Wi Fi Password Your initial Wi Fi password is printed on a sticker on the inside of the battery compartment You can also view your Wi Fi password in the MiFi M100 Home Dashboard or MiFi App Dashboard e Inthe MiFi App Dashboard select Show Password in the top right corner of the screen e Inthe MiFi Home Dashboard select Show next to Wi Fi Network Password field I forgot my MiFi M100 Admin password Your initial Admin password is printed on a sticker on
6. The goal of LTE is to increase the capacity and speed of wireless data networks using new DSP digital signal processing techniques and modulations that were developed around the turn of the millenium A further goal is the redesign and simplification of the network architecture to an IP based system with significantly reduced transfer latency compared to the 3G architecture The LTE wireless interface is incompatible with 2G and 3G networks so that it must be operated on a separate wireless spectrum 802 11 a b g n A set of WLAN communication standards in the 2 4 3 6 and 5 GHz frequency bands bps Bits per second The rate of data flow Broadband High capacity high speed transmission channel with a wider bandwidth than conventional modem lines Broadband channels can carry video voice and data simultaneously CDMA Code Division Multiple Access It is the underlying channel access method used by some mobile phone standards DHCP Dynamic Host Configuration Protocol Software found in servers and routers that automatically assigns temporary IP addresses to clients logging into an IP network DHCP Server A server or service with a server that assigns IP addresses DNS Domain Name System A system for converting host names and domain names into IP addresses on the Internet or on local networks that use the TCP IP protocol EV DO Rev 0 CDMA EV DO Rev 0 is a leading edge wireless technology with higher d
7. This device is authorized for use in mobile and portable applications This product has been evaluated for SAR and meets the FCC Guidelines for exposure to radio waves For better signal reception coverage range and data throughput do not place the router near any physical obstruction including in a pocket or in close proximity of any object For RF Safety a mandatory minimum of 10 mm 1 cm should be maintained between the device and any part of a human body when using the device Increasing the separation between the device and the body will result in better reception and reduced exposure to radio energy 82 Wireless Communications IMPORTANT Dueto the transmission and reception properties of wireless communications data occasionally can be lost or delayed This can be due to the variation in radio signal strength that results from changes in the characteristics of the radio transmission path Although data loss is rare the environment where you operate the modem might adversely affect communications Variations in radio signal strength are referred to as fading Fading is caused by several different factors including signal reflection the ionosphere and interference from other radio channels Novatel Wireless or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the MiFi M100 device or failure of the MiFi M100 device to transmit or recei
8. Home Dashboard when you first open it Set Cycle start date to the day of the month on which your service provider s billing cycle begins Select Save Changes 26 A Reset Counter Button lets you set the data usage counter to 0 Be aware that actual billed data usage may be higher than what is shown if you do this on any day other than the cycle start date F uscetuar MiFi C DATA USAGE OSIGN OUT Data Usage Your estimated data usage is displayed below Note that this is a local estimate only and may not match your bill Check with your service provider for billable usage Data used 0GB Days remaining 15 Last reset date 12 15 1969 Reset Data Counter Settings Monthly usage limit 3GB Y None Set a usage threshold alert 3GB If the desired level is not listed select None Cycle start date 15 Data counter resets on this day of the month A Note Actual billed usage may be higher than the estimated data usage displayed above Data Usage Page 27 Settings The Settings section includes tabs for four pages e Wi Fi Hotspot lets you change how Wi Fi enabled devices connect to your MiFi M100 See Wi Fi Hotspot on page 29 e Device Settings lets you set preferences for your device change your administration password and backup or restore settings See Device Settings on page 31 e Mobile Settings includes settings for connecting to a provider network See Mobile Settings on pa
9. MiFi M100 Stealth Mode Select this check box to enable Stealth mode disabling the LED lights on the MiFi M100 Date Select the format in which to display dates in the MiFi M100 Web UI USA mm dd yyyy or Europe dd mm yyyy Time Select the format in which to display time in the MiFi M100 Web UI 12 hour or 24 hour Number Format Select the format in which to display numbers in the MiFi M100 Web UI 3 243 00 or 3 243 00 When you are done making changes select Save Changes to finalize and accept the new settings Wi Fi Hotspot Device Settings Mobile Settings Advanced Preferences Admin Password Backup and Restore Device Preferences Shut down the device when no devices Shutdown After 2 hours are connected LED Preferences Stealth mode turns off all the LED lights Stealth Mode on the device User Preferences Date USA mm dd yyyy M Time 12hr x Number format 3 234 00 Y Save Changes Settings Device Settings Preferences Page 32 Admin Password The Admin Password section of the Device Settings page lets you change the password you use to sign in to the MiFi M100 Web UI To change your admin password Enter the current password in the Current MiFi Admin Password field 2 Type a new password in the New Admin password field You must use at least five characters Type the new password a second time in the Confirm new Admin password field select Save Changes Wi Fi Hotspot Device S
10. MiFi M100 settings to your computer Q Enter your admin password in the Admin Password field Select Download to save your current MiFi M100 settings to the Downloads folder on your computer Backup Save your MiFi settings to your computer Back Up Current MiFi M100 Settings Admin Password To restore previously backed up settings to your MiFi M100 device Q Enter the admin password in effect when the backup file was saved in the Admin Password field Select Browse to navigate to the Downloads folder on your computer Select the desired settings backup file saved on your computer oS Select Restore Now Restore Upload a previously saved backup file from this device to restore your settings Admin Password Select a file No file selected Browse Restore Previous MiFi M100 Settings If you repeatedly enter the wrong admin password when backing up or restoring settings you will be locked out of the backup restore function You will have to restore the MiFi M100 to factory settings to access it again To restore all settings on your MiFi M100 to factory default settings Q select Restore Factory Defaults if prompted for a password enter your password that is printed on the sticker on the inside of the MiFi M100 battery case Restore to Factory Defaults Restore all settings to the factory default values Restore Factory Defaults Restore Factory Defaults 35 Mobile Setti
11. VPN Servers Normally this option should be turned on e f OFF VPN clients are not allowed to connect e IPv6 Transparent Mode Allows connected devices to be accessible from the Internet e DMZ IPv4 Allows the connected device specified as the DMZ IP address to receive all traffic which would otherwise be blocked by the firewall e DMZ check box Use the check box to turn ON OFF the DMZ feature e DMZIP Address Enter the IP address of the connected device you wish to become the DMZ device e Save Changes Use to activate and save new settings VPN Passthrough VPN Passthrough allows connected devices to establish a VPN tunnel ES IPv6 Transparent Mode Transparent mode allows connected devices to be accessible from the Internet DMZ IPv4 ter the IP address ofthe con raontan eee become the DMZ destination Save Changes Settings gt Advanced gt Firewall 40 MAC Filter The MAC Filter allows you to specify which devices can access the MiFi M100 Wi Fi network ON OFF Turns the MAC Filter on or off Before turning the MAC Filter on ensure that the Allowed Devices list is not empty When MAC Filter is turned on any connected device that is not in the Allowed Devices list is immediately disconnected e Refresh Use to refresh the screen and delete any unsaved changes e Add Device Use to add a new device to the devices list e Save Changes Use to activate and save new settings
12. Wi Fi Hotspot Device Settings Mobile Settings Advanced Firewall MAC Filter LAN Port Filtering Port Forwarding MAC Filter If turned on only specified devices can access the Wi Fi network Type Name MAC Address Status Blocked MAC Address Filter Laptop 1 XXXXXXXXXX XX Your device SmartPhone 1 XXXX XX XXXX XX Blocked I Add Device 1 0 Save Changes Settings Advanced Settings MAC Filter To add a device to the device list Select Add Device and enter the device name in the Name field Select the device type from the Type dropdown menu Enter the MAC Address in the MAC Address field Mark the Blocked and or MAC Address Filter check box as required os 8 Select Save Changes to activate and save the settings 41 LAN The LAN section of the Advanced Settings page gives you settings and information about the MiFi M100 s network The LAN menu contains the following settings e IPv4 e IP Address The IP address for the MiFi M100 e Subnet Mask The subnet mask network setting for the MiFi M100 The default value 255 255 255 0 is standard for small class C networks If you change the LAN IP Address ensure you use the correct Subnet Mask for the IP address range containing the LAN IP address e MAC Address The Media Access Controller MAC or physical address for the MiFi M100 e Turn on DHCP server Enables or disables the DHCP Server feature Normally this should be left turned o
13. Wireless as beta site test samples experimental developmental reproduction sample incomplete or out of specification Products or VIII returned products if the original identification marks have been removed or altered 83 Safety Hazards Do not operate the MiFi M100 in an environment that might be susceptible to radio interference resulting in danger specifically Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices Always turn off the host device when instructed to do so or when you suspect that it might cause interference or danger Where explosive atmospheres might be present Do not operate your device in any area where a potentially explosive atmosphere might exist Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death Be aware and comply with all signs and instructions Users are advised not to operate the device while at a refueling point or service station Users are reminded to observe restrictions on the use of radio equipment in fuel depots fuel storage and distribution areas chemical plants or where blasting operations are in progress Areas with a potentially explosive atmosphere are often but not always clearly marked Potential locations can include gas stations below deck on boats chemical transfer or storage facilities vehicles using liquefied petroleum gas such as propane or butane areas where the air conta
14. a connected device Select the pencil tool on the row for the device The row changes to show tools for editing the device name and type Connected Devices View devices currently connected to your device Blocked devices are also listed Connected Devices MiFi 705456 2 of 15 Wi Fi Devices Change Max Connections MAC Address XX XX2XX XX XX XX Laptop 1 PPV XXX KKK e Link Local XXXX XXXXXXXX XXXX XXXX t MAC Address XXXXXX XX XXXX IPv4 XXXXXXX XX 2 Block Link Local XXXX XXXXXXXX XXXX XXXX SmartPhone 1 a Connected Devices Edit To change the icon displayed next to the device select a device type from the dropdown list Desktop Tablet Mobile Phone Camera Game System Home Entertainment Other Connected Devices Select Device Type To change the name used to identify the device select the current name in the text field and type a new name Select Save to finish editing the device 24 Changing the Maximum Number of Connected Devices To change the maximum number of connected devices allowed Select the Change Max Connections link on the right side of the Connected Devices page Connected Devices 9 View devices currently connected to your device Blocked devices are also listed Connected Devices MiFi 705456 2 of 15 Wi Fi Devices Change KEENE MAC Address XX XXXXXX XXXX Laptop 1 TP IPVA XXKXKKXXK 2 Link Local X009 3000 9000 0000 9000 LAM MAC Address X
15. attempt to connect to the MiFi M100 Security Use this to change the security mode used WPA WPA2 Mixed Mode WPA2 Personal PSK or None e Wi Fi Password key Use this to change the Wi Fi password or key required to connect to the MiFi M100 The password must be at least eight characters For greater security use a mixture of letters digits upper and lower case and symbols e Max Wi Fi connections Use this to change the maximum number of connected devices allowed You can set this to any number from 1 to 15 The number of devices connected at once can affect transmission performance Wi Fi Hotspot Device Settings Mobile Settings Advanced 9 Changes made to these Wi Fi settings may require you to reconnect your Wi Fi devices to this MiFi using the new settings Wi Fi Turn on to allow Wi Fi devices to connect to this device ES Wi Fi name SSID MiFi 705456 This is the name of the Wi Fi network Security WPA WPA2 Mixed Mode Y Wi Fi password Key 8BF36AA0 URGE SSE Ieee For greater security use a mixture of digits upper case lower case and other symbols Max Wi Fi connections 15 M 2 4 GHz Band Settings Wi Fi Options A Devices connected to this MiFi use data from your data plan Performance may vary with the number of devices Save Changes Copyright 2015 Novatel Wireless Inc All rights reserved MiFi is a registered trademark of Novatel Wireless the creators and patent holders of MiFi Settings gt
16. corner of the App Dashboard The password appears on the screen Tap anywhere on the screen to return to the App Dashboard Password is XXXXXXXXX Tap an to dismiss Password Display Screen Viewing Connected Devices To see a list of devices that are currently connected to the MiFi M100 select Manage under the Connected Devices icon on the App Dashboard The Connected Devices screen appears listing the name and icon type of each device connected to the MiFi M100 network Select the Refresh icon in the top left corner to refresh the screen Select Done in the top right corner to return to the App Dashboard 2 05 PM 1 Device CONNECTED DEVICES SmartPhone 1 Connected Devices Screen 61 Account Settings Select the Account icon in the top left corner of the App Dashboard to display the Account Settings screen 100 E WiFi Network Name Network Provider My Network Carrier Show Password 4GLTE ins Signal Battery Power Excellent 100 Ne Data Usage Connected Devices 40 GB data plan Manage Next cycle starts on 8 4 Account Icon on the App Dashboard The Account Settings screen includes two sections e User Info This displays the email address used to set up your MiFi App account and offers an option to change your account password e Log Out Select Log Out to exit the application 2 05 PM 10096 EN Account Settings Done USER INFO Email Address XXXXXXXX XXXX XXX Change Pa
17. cover and remove the battery See Replacing the Battery on page 11 O Locate the SIM Card protector Usea fingernail or unfolded paper clip to slide the SIM card out of the protector into the bay Then carefully remove the SIM card A e313 Should your 4G SIM card be lost or damaged contact your network operator To install a new 4G LTE SIM card Take off the MiFi M100 battery cover and remove the battery See Replacing the Battery on page 11 if necessary remove the SIM card from the SIM card package being careful not to touch the gold colored contacts Hold the card with the gold colored contact points facing down and the notched corner on h left the upper left T Drop the SIM card into the bay Then gently slide the card to the left until it is securely in the SIM holder The SIM card MUST remain in the SIM card holder when in use CAUTION Do not bend or scratch your SIM card Avoid exposing your SIM card to static electricity water or dirt Battery Tips WARNING Always use only approved batteries and chargers with your MiFi M100 The warranty does not cover damage caused by non approved batteries and or chargers e It normally takes at least three hours to fully charge the battery with the wall charger e Do not use sharp objects or use excessive force to remove the battery or to access the battery well this might damage the MiFi M100 and the battery e The battery discharges more rapid
18. define your own applications and then turn them on or off as needed To define an application you need to know the outgoing ports used by the application Add a Custom Application Save Changes Settings gt Advanced Settings gt Port Forwarding 45 To define a custom application for port forwarding To 89 oo oce Q Select Add a Custom Application Click in the App Name field and enter a name for the custom application In the IP Address field enter the IP address of the device to receive traffic from this application From the Port Type dropdown menu select Range or Single If you chose Range port type enter the beginning and ending numbers of the port range in the From and To fields If you chose Single port type enter the numbers in the Ext and Int fields Select the protocol TCP UDP or both used by the port range from the Protocol dropdown menu Use the On check box for the application to enable or disable port trafficing for this application Select Save Changes to activate and save any changes made to the custom applications elete a custom application Select the Delete check box next to the custom application Select Save Changes Click on the Port Forwarding tab again to remove the deleted custom application from the screen 46 Customer Support The Customer Support page includes links to this user guide and to a Tips and Tricks document Both documents are PDF
19. eRPA RA DRE ves ED e E CRDREE ERES 11 Replacing the AG ETE SIM Card iiie esvoa re ERE eiit tii ror OE ISP E Ee ak 12 Battery UPS dass dee ese ag eDRRE PIA tues abra sess a IAN Ea eee ipeo MERE 13 Power the MiFi M100 On and Off ic raveca T RrA RR AY REA YEA RANG exa R33 Aes adabRS i e 14 Power ON 10 oso iater korr eb n oa p RAD DEG RA RE VERE UE MR Us ee E hh a aci E Rara 14 Power 9 MTEOIER ORT TTE PEE 14 Connecting to Your MIH MTOO 2isosboes ues e Rr REEe E Ne LAT RES RPRETREReE EESRREEME DEUS 15 Managing Your MIFI MTOD ciiisasac una ek Ra Rx ERA EE EI EEG RI ERU E ERECHCRET ERR TER 16 MiFiM100 Web Ul iksosas s iasocckasesesuazcsesurexwsessc s ssssaseces 17 Accessing and Navigating the MiFi M100 Web Ul 4 eres or rh RR Rn en 18 Accessing the MiFi M100 Web Ul cece cece cece cence I emm 18 Eogging Mirsa en straps TIT A R ciel ins O E E S 19 Navigating the MiFi M100 Web lU vies dao uper eR EE URISDEGE RI ERE CREAR EETEPIEERISA 20 MiFi M100 Home Dashboaltl uve rote t rr e tI EROERRTEE IURE ERR TRIER EE RC 8 22 Connected Dell BS ius ones iaes erai vasa esae Sed rur cac iere a a ewe sea Bal def 23 Editing a Connected Device ide eer re PX dE Xe tages REPE RE EE EE 24 Changing the Maximum Number of Connected Devices cece cece cence eee enes 25 Blocking and Unblocking Devices nc 503 ao Fave cap S ceareeesesereawetesonrecieeee ote 26 sug E X m 28 WS EUPIDESEIO
20. files that you can open for viewing or download For further customer support contact your for network service provider for assistance SIGN OUT Manage your account and obtain more information about your MiFi device Your Wireless Number N A Self Service Support MiFi User Guide d t CUSTOMER SUPPORT Customer Service Please contact your service provider for assistance Copyright 2015 Novatel Wireless Inc All rights reserved MiFi is a registered trademark of Novatel Wireless the creators and patent holders of MiFi Customer Support 47 About MiFi M100 The About page displays detailed information about your MiFi M100 It includes the following tabs e Internet Status See Internet Status on page 48 e Device Info See Device Info on page 50 e Diagnostics See Diagnostics on page 51 e Logs See Logs on page 52 e Software Update See Customer Support on page 47 Internet Status The Internet Status page shows MiFi M100 settings and status and contains the following sections e Internet Status See Internet Status on page 49 e Pv4 See IPv4 on page 49 e Pv6 See IPv6 on page 49 F US Cellular M F OSIGN ouT Internet Status Device Info Diagnostics Logs Software Update Internet Status Status No service Network name N A Technology LTE Time connected 00 00 00 00 dd hh mm ss Received 0 asout Transmitted 0 IPv4 IP Address N A Mask N A Ga
21. onto hard surface stone concrete metal without mechanical electrical or functional damage except for slight scratches or mars The device shall be able to withstand the following ESD 8kV contact 15kV air discharge The device shall be able to withstand the following vibration profile 10 2000Hz 1 5G acceleration 3 axes 80 Regulatory Statements Federal Communications Commission Notice FCC United States Electronic devices including computers and wireless modems generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations This equipment has been tested to and found to be within the acceptable limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment This equipment generates radio frequency energy and is designed for use in accordance with the manufacturer s user manual However there is no guarantee that interference will not occur in any particular installation If this equipment causes harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver
22. the MiFi M100 Web UI 0 L2 e 6 Make sure the MiFi M100 is turned on Connect a computer to the MiFi M100 network Open a browser on the computer and go to http my mifi or http 192 168 1 1 Sign in using your Admin password How do I reset the MiFi M100 back to factory settings You can reset the MiFi M100 manually or with the Web UI To reset the MiFi M100 using the Web UI 0 L2 e Select Settings in the menu panel on the left and then select the Device Settings tab Select the Backup and Restore subtab In the Backup and Restore page click the Restore Factory Defaults button This button resets all Access Point and Router settings to their factory default values All existing settings are lost See Backup and Restore on page 34 To reset the MiFi M100 manually o Remove the battery cover of the MiFi M100 and locate the master reset button near the angle corner It is marked RESET Place one end of an unfolded paper clip into the master reset button hole 73 Press the reset button with the unfolded paper clip until the MiFi M100 powers off about five or six seconds Your MiFi M100 will restart automatically WARNING Resetting the MiFi M100 overwrites ALL existing settings including the Wi Fi name SSID and Wi Fi password If the Wi Fi settings had been changed from the defaults connected devices will be dropped and you will need to reconnect them using the reinstated default settings
23. the home or office You can connect to the Internet access your corporate intranet check your email and download attachments at speeds that are up to 10 times faster than 3G 4G Mobile Broadband with LTE e Download typical download speeds of 5 12 Mbps e Upload typical upload speeds of 2 5 Mbps Wi Fi 802 11b g n e 802 11b uses the 2 4 GHz frequency with a bandwidth up to 12 Mbps Actual throughput speed and coverage may vary Speed claims not applicable when roaming Using Your MiFi M100 for the First Time Your SIM card is pre installed To get started Q Confirm that your computer meets the minimum system requirements See System Requirements on page 3 O Open the charging tab and use your fingernail to gently lift off the battery cover Set the cover aside Battery cover y p 4 Charging tab Align the gold colored contacts on the battery with the gold colored contacts on the MiFi M100 and gently slide the battery into place y Replace the cover by setting it on the MiFi M100 where the notches align then press on the cover until it clicks into place and is flat across the entire bottom surface LP RZ Fully charge the battery See Charging the Battery on page 10 Power on the MiFi M100 See Power the MiFi M100 On and Off on page 14 9 UseWi Fi to connect your computer to the MiFi M100 network See Connecting to Your MiFi M100 on page 15 Charging the Battery IMP
24. the inside of the battery compartment If you changed your Admin password and cannot remember it you will have to reset the MiFi M100 to factory settings Inthe MiFi M100 Web UI select Settings from the menu panel 74 select the Device Settings tab select the Backup and Restore tab Click the Restore to Factory Settings button If you cannot open the MiFi M100 Web UI you can use an unfolded paperclip to press the reset button on the inside of the MiFi M100 battery case After reset use the password printed on the sticker in the battery case to log into the MiFi M100 Web UI or Mobile App WARNING Resetting the MiFi M100 overwrites ALL existing settings including the Wi Fi name SSID and Wi Fi password If the Wi Fi settings had been changed from the defaults connected devices will be dropped and you will need to reconnect them using the reinstated default settings I do not see my MiFi M100 network name on the Available Network list when try to connect a device e Make sure at least one Signal Strength LED on the MiFi M100 is lit e Make sure your Windows Wi Fi adapter Mac AirPort is turned on Refer to your computer s Help if you need assistance e For mobile devices make sure the device is not in Airplane mode I see the network name but cannot connect to my MiFi M100 Check that you are using the correct Wi Fi password to try to connect How do I disconnect from the network Simply turn off the MiFi
25. which permits only certain programs to connect to the Internet The Port Filtering section of the Advanced Settings page contains the following options Port Filtering Click the left side of the ON OFF button to turn on Port Filtering When the feature is turned on you must select a port filtering application in the Applications list to allow that application to connect to the Internet For example if you select VPN in the Applications list but do not select HTTP you can connect to a VPN server but you cannot connect to a web page using your Internet browser Applications When port filtering is enabled only those applications that are selected here can access the Internet all other applications are blocked By default all applications are selected Deselect the check box for each application you do not want to be able to access the Internet The choices are Email POP3 IMAP SMTP FTP HTTP HTTPS and Telnet Custom Applications You can define up to 10 of your own applications and then turn them on or off as needed e Adda Custom Application Use to define your own applications and then turn them on or off as needed To define an application you need to know the outgoing ports used by the application Save Changes Use to activate and save new settings Firewall MAC Filter LAN Port Filtering Port Forwarding Port Filtering If on only traffic from selected applications can access the Internet Note that DNS is
26. 0 kern notice kernel klogd started BusyBox v1 21 1 2015 02 15 06 29 28 PST Jan 1 00 00 02 ALT3800 kern notice kernel 0 000000 Linux version 3 4 22 billy localhost localdomain gcc version 4 5 3 0 1 1 Mon Jul 20 19 21 50 CST 2015 Jan 1 00 00 02 ALT3800 kern info kernel 0 000000 bootconsole early0 enabled Jan 1 00 00 02 ALT3800 kern info kernel 0 000000 CPU revision is 30019558 MIPS 34Kc Jan 1 00 00 02 ALT3800 kern info kernel 0 000000 Determined physical RAM map Jan 1 00 00 02 ALT3800 kern info kernel 0 000000 memory 06000000 02100000 usable Jan 1 00 00 02 ALT3800 kern info kernel 0 000000 Initrd not found or empty disabling initrd Jan 1 00 00 02 ALT3800 kern warn kernel 0 000000 Zone PFN ranges Jan 1 00 00 02 ALT3800 kern warn kernel 0 000000 Normal 0x00002100 gt 0x00008100 Jan 1 00 00 02 ALT3800 kern warn kernel 0 000000 Movable zone start PFN for each node About Logs 52 Software Update The Software Update page shows the current MiFi M100 software version the date and time the system last checked for an update and whether a new update is available Internet Status Device Info Diagnostics Logs Software Update Current Software Current software version NVTL USC 1 1 3 03 Checked for update Never Update available No About Software Update 53 The MiFi App Overview Installing the MiFi App Setting Up Your Account Logging in MiFi App Dashboard M
27. E Pa nds PRITRRIPS 86 Glossal V view des ux ouk RR ER RRRFERV RI REC E EUR PW UE EK ERR A GU Getting Started Overview Power Management Caring for Your MiFi M100 Overview Congratulations on your purchase of U S Cellular s MiFi M100 for 4G LTE and Wi Fi With the MiFi M100 you can access 4G LTE networks for faster apps uploads and downloads Connect up to 15 Wi Fi enabled devices to the Internet at once laptops tablets e readers gaming consoles and more Features e Connectivity for up to 15 Wi Fi Enabled Devices to High Speed Wireless Data e Connect to super fast 4G LTE e Upto 10 Hours of Battery Life on a Single Charge e Actual battery life between charges varies depending on usage number of connected devices and battery age e Manage Wireless Network Activity e MiFi M100 Web Ul is an easy to use web based interface that allows you to manage monitor and customize your Wi Fi and 4G LTE connection e MiFi App lets you monitor and manage the MiFi M100 from a smartphone or other mobile device e Advanced Embedded Antenna Design e VPN Capability e Auto Connectivity Options Average download speeds of 5 12 Mbps average upload speeds of 2 5 Mbps Actual throughput speed and coverage may vary Package Contents The U S Cellular MiFi M100 package includes e MiFi M100 e Standard Lithium lon Battery e Pre installed 4G LTE SIM Card e Wall Charger e USB Cable e Quick Start Guide System Require
28. E e auem ados go toin etos deua o bein dabant ws da dart Bard tS T duo Mut fasi da 29 ZA GHZ Band Sette iso oio ooo sepan ENDE exul ad bie vac Bie pub BEI ari 30 Wi Fi ODLUOHS aces eat px rh Re r settri s ER NEEESE EE TORREK denies 31 Device SCUINGS concaicscee seeweectcseen satu tosis ebeassowsocaceeeaceas led ete censutos 31 PIRICUCNICESE ctos peara n ed veta RUD eS aes a e sane ee 32 Admin PassWord sioe uRaskx ar e EEQRISPER KR UDEESISU PO M RET RNE ORE EI DRUEEESAE 33 Backup and Restore ss eees mucbES RR SEA TROUERRF ER FANRHCAHE SAQUE AR AC HAC e n 34 Witelen sisi MTS RSEN E T TE OTT ELT LOTO E 36 MODE pore an AO OR enu AO MUR EUR DUE 36 Network Selectloflsass oss sanae DERtEQseaRR I AEsASIQa Ex TESR ERVRIEAEI pU WAY RU dS rS 38 Mantal DNS oossse tre ranea n pRUITAE FEL Rt teber Es TEE bua EE reU tt a ket ut 39 SIMURIOEK RENE ETT TETTE 39 Advanced cesa essa ev ccadeuataeehete saws EL EM IRxSC VEU RET EAE rDVICCE DUE ILEN 40 PARVUM ease aean bd More adrian drei viol aoe qua bet mE M eee dob eek nade ee 40 MAC FINEP arenan FORTI AHEUPS EOEPNAMEDALN UTR E E RENT POPE pEN pF CEU USUS pp 41 LAV u P 42 Port FilteriNg asus acce res inis tonne AOR RARE RAEREATUES ARRA UU RES AREA ERU S Ad Eae 43 Port Forwardihg egaat sa venies a a us buta vas Bot fub pas BINAE ond 45 Customer SUDDOTIT Siseseusa prae e a ERR EEEIEE EEEE ERETGE RENTEA EE REEE EEEREN EGRA 47 About MIEL MI OO s cre etre tau A
29. Equipment Identity IMEI number for the MiFi M100 SIM status Status of the SIM card If the SIM card is missing or this field indicates some form of SIM error the MiFi M100 will not be able to connect to the mobile network ICCID The ID number assigned to the SIM Card Diagnostics The Diagnostics page shows information about the 4G LTE network This page is used only for troubleshooting and technical support It displays the following information Status Status of the network InService Disabled Not available or Available Network operator The vendor that currently provides wireless access Signal Strength RSRP Strength of the signal for LTE SNR A measure of signal quality the higher the number the better the signal Band The number of the band used to transmit data over the network Roaming Indication of whether the network is using roaming to access a signal Yes or No Internet Status Device Info Diagnostics Logs Software Update This detailed information is used only for troubleshooting and technical support 4G LTE Network Status Not available Network operator N A Signal strength RSRP N A SNR N A Band N A Roaming No About Diagnostics 51 Logs The Logs page contains a record of various system and network events It is used in troubleshooting and is not required for normal MiFi M100 operation By default logs are turned on and events are delet
30. GETTING STARTED USING YOUR MiFi M100 MiFi M100 WEB UI MiFi APP TROUBLESHOOTING PRODUCT SPECIFICATIONS REGULATORY INFORMATION GLOSSARY Mifi M100 Novatel Wireless user guide 2015 Novatel Wireless Inc All rights reserved The information contained in this document is subject to change without notice and should not be construed as a commitment by Novatel Wireless Inc Patents and Licenses For a complete list of all Novatel Wireless patents visit www novatelwireless com about contact us Software License Proprietary Rights Provisions The software drivers provided with this product are copyrighted by Novatel Wireless and or Novatel Wireless suppliers Although copyrighted the software drivers are unpublished and embody valuable trade secrets proprietary to Novatel Wireless and or Novatel Wireless suppliers The disassembly decompilation and or Reverse Engineering of the software drivers for any purpose is strictly prohibited by international law The copying of the software drivers except for a reasonable number of back up copies is strictly prohibited by international law It is forbidden by international law to provide access to the software drivers to any person for any purpose other than processing the internal data for the intended use of the software drivers U S Government Restricted Rights Clause The software drivers are classified as Commercial Computing device Software and the U S Government is acqui
31. Integrated Services Digital Network ISDN for carrying multiple DSO voice and data transmissions between the network and a user Protocol A standard that enables connection communication and data transfer between computing endpoints Router A device that directs traffic from one network to another SIM Subscriber Identification Module Found in LTE and GSM network technology the SIM is a card containing identification information for the subscriber and their account The SIM card can be moved to different devices 89 SSID Service Set IDentifier The name assigned to a Wi Fi network TCP IP Transmission Control Protocol Internet Protocol The set of communications protocols used for the Internet and other similar networks USB Universal Serial Bus A connection type for computing device peripherals such as a printer mobile modem etc USB connectors may be used for data transfer or charging USB Port The USB ports on computers and hubs have a rectangular Type A socket and peripheral devices have a cable with a Type A plug Peripherals that do not have an attached cable have a square Type B socket on the device and a separate cable with a Type A and Type B plug Ports and connectors are available in different sizes for example standard mini and micro VPN Virtual Private Network A secure private network that runs over the public Internet Commonly used to connect to an office network from elsewher
32. M100 to disconnect from the network You can also disconnect from the network from within the MiFi M100 Web UI select Settings in the menu panel Atthe top of the Wi Fi Hotspot page that appears select the right side of the Wi Fi ON OFF slider to turn off network connection How can find out how many users are connected to my MiFi M100 The number of connected devices are shown on the Dashboard of both MiFi M100 Web UI and the MiFi App How can get detailed information about the devices that are connected to my MiFi M100 e Inthe MiFi M100 Home Dashboard select View under the Connected Devices icon e Inthe MiFi App Dashboard select Manage under the Connected Devices icon 75 The Mobile App lists connected devices by name and type The Web UI includes the IP address of each connected device and allows you to block or unblock specific devices from connection How dol check the firmware version installed on my MiFi M100 To find your MiFi M100 s firmware number use either the MiFi M100 Web UI or Mobile App e On the Mobile App select Device Info from the Mobile App menu e On the Web UI select Settings from the menu panel then select the Device Info tab The firmware version is listed in the Device Info section How dol check the battery level of my MiFi M100 e The first set of blue LEDs on the side of the MiFi M100 indicate battery level When the device is plugged in the Battery Power LEDs blink while the batt
33. ORTANT Before you use your MiFi M100 be sure to charge the battery for at least three hours to ensure a full initial charge When fully charged the battery has up to 10 hours of life To charge the battery Q Connect the micro USB end of the charger into the charging port of the MiFi M100 Plug the other end of the wall charger into the appropriate electrical outlet CAUTION Use only batteries and chargers with your MiFi M100 that have been approved by Novatel Wireless for optimal performance and safe operation 10 Replacing the Battery To remove and replace the battery Open the charging tab and use your fingernail to gently lift off the battery cover Set the cover aside Insert your finger into the battery removal divot and lift the battery out of the battery compartment Align the gold colored contacts on the new battery with the gold colored contacts on the MiFi M100 and gently slide the battery into place 11 Replace the cover by setting it on the MiFi M100 where the notches align then press on the cover until it clicks into place and is flat across the entire bottom surface Replacing the 4G LTE SIM Card Your SIM Subscriber Identity Module card is a small rectangular plastic card that stores your phone number and important information about your wireless service Your MiFi M100 comes with the SIM card already installed To remove the 4G LTE SIM card Take off the MiFi M100 battery
34. TE ERTVREE RES RE ESEETO TAN RE ERG EXEAT SA TRA 48 nternet ot tS cats te WO E E a OE 48 Internet StatuSivsacsevecddayssabesae tdavaeesdaagtedav ius VAR EREPVYR ETE WEN evecare 49 PW eee os 49 lit f P POP 49 Devise IDIOuecqu sso xxexo RUPEE s e RGERa vbeKed sU PEL RTI Pu REF ER bRidxedES RE REESE EGS 50 DEVICE a o icc eaaet pe pl E E Ma RHIRAN Rc S sim dh 50 Ies PT Mn 5 DIAQHOSUCS PP VIETTE EEES 51 LOOS aeree E E ER EE E EE E EEE ER EEE E E ER EEE E AE E ACE 52 Software Update ERE OE TET ETT a EAE EE TTE 53 The MiFi ADD 421 hoi RERO HCRQO R REOR ACCU RC RCROR ORE OCA Ie cre DA OVETVIEW Luis quo Rr FESTER HEP REEEPSRNESENO SERES RR ees E E Ea Sete ewe MN REPEEEPNENEM 55 Installing the MiFi ADD esses ocisscupSe ERI PA RES REN ERES E RI ROS a RERO AEST eXG FERE TREET 56 Setting Up Your ACCOUNT i esee check RR RR EERPR PE TR XROPRURERLAPEIC ET seul MR TERES 57 LOB NT oseese a E e E has Sta tae EE E E E E 59 MiFi App Dashboard ise xav uas S yere aa nu KE vE ERE ERE VC ROV RE EERE TEGED Re AERA 60 Displaying the WI HLPasSWORT ouod eor PR DUROS X EP ERIDU A EPELA DU TER PEE PRU ENE EE 61 Viewing Connected Devices cus eoorepa ead ERE RAPERE ER RFRF MUDETAE ENDUR IA DEN Pacers 61 ACCOUNT SEttiNgS oscesoxesebzerkexreXxes iketidswawkekeaess aefuReResuRrebsT rk ekerw RE Idae 62 Changing Your Account Password ssss
35. Wi Fi Hotspot Page 29 Two links underneath the initial settings display further options e 24 GHz Band Settings e Wi Fi Options These options are described below When you are done making changes select Save Changes to finalize and accept the new settings You might need to reconnect Wi Fi devices to your MiFi M100 after saving changes 2 4 GHz Band Settings To change band settings for the MiFi network select 2 4 GHz Band Settings on the lower left side of the page This expands options to include the following e 802 11 Mode Use this to change the mode used to transmit data e Channel Use this to change the channel used to transmit data When you are done making changes select Save Changes to finalize and accept the new settings 2 4 GHz ty Settings 802 11 Mode 802 11g 802 11n X Channel Automatic Y Settings Wi Fi Settings 2 4 GHz Band Settings 30 Wi Fi Options To change Wi Fi settings select Wi Fi Options on the lower left side of the page This expands options to include the following e WPS Click this button to activate WPS Wi Fi Protected Setup for two minutes so that compatible Wi Fi devices can connect to the Wi Fi network without having to manually enter the network key e Broadcast Wi Fi name SSID Select this option to broadcast the SSID so it appears on Found Wi Fi Network lists This option must be enabled to activate WPS above e Wi Fi Multimedia WMM Select this option to provi
36. XXXXXXXXXXK SmartPhone 1 TES IPVADO0000COXX 2 Link Local X000 2000 90009000 0000 Connected Devices Change Max Connections Link The Settings section opens to the Wi Fi Hotspot page Select the maximum number of devices to allow from the Max Wi Fi connections dropdown list Wi Fi Hotspot Device Settings Mobile Settings Advanced 9 Changes made to these Wi Fi settings may require you to reconnect your Wi Fi devices to this MiFi using the new settings Wi Fi Turn on to allow Wi Fi devices to connect to this device ES Wi Fi name SSID MiFi 705456 DUBIUS TEITER EEEE network Security WPA WPA2 Mixed Mode Y Wi Fi password Key 8BF36AA0 a DE ai For greater security use a mixture of digits upper case lower case and other symbols Max Wi Fi connections 15 v 2 4 GHz Band Settings Wi Fi Options A Devices connected to this MiFi use data from your data plan Performance may vary with the number of devices Save Changes Copyright 2015 Novatel Wireless Inc All rights reserved MiFi is a registered trademark of Novatel Wireless the creators and patent holders of Mifi Wi Fi Hotspot Max Wi Fi Connections select Save Changes 25 Blocking and Unblocking Devices The Connected Devices list includes a Block button for each connected device except your own Use it to disconnect a device and prevent it from reconnecting The blocked device then appears below in the Blocked Devices list Note that device
37. alone or when plugged into a power source with the battery installed e Battery Charge the battery by plugging in the wall charger While the battery is charging the battery status LEDs blink When the battery is fully charged the battery LEDs are solid e USB wall charger You can use the MiFi M100 when the battery is installed and the charger is plugged into a wall socket Please ensure the wall socket is located near the equipment and is easily accessible The MiFi battery charges while it is plugged into the charger Before using the MiFi M100 read the battery safety information in the Safety Hazards section of this guide See Proper Battery Use and Disposal on page 86 Caring for Your MiFi M100 Like any electronic device the MiFi M100 must be handled with care to ensure reliable operation Novatel Wireless recommends the following guidelines e Protect the MiFi M100 from liquids dust and excessive temperatures e Do not apply adhesive labels to the MiFi M100 they might cause the MiFi M100 to potentially overheat and they might alter the performance of the antenna e Store the MiFi M100 in a safe place when not in use MIF US Cellular A Using Your MiFi M100 4G LTE Speed Using Your MiFi M100 for the First Time Connecting to Your MiFi M100 Managing Your MiFi M100 4G LTE Speed With 4G LTE bandwidth you can get the broadband speed you require to work efficiently outside
38. always allowed Applications Select the applications which you wish to allow v Email POP3 IMAP SMTP vw FIP Y HTTP v HTTPS Y Telnet Custom Applications You can define your own applications and then turn them on or off as needed To define an application you need to know the outgoing ports used by the application Add a Custom Application Save Changes Settings gt Advanced Settings gt Port Filtering 43 To define a custom application for port filtering To 9 O O 0 8 6 Q Select Add a Custom Application In the Start Port field enter the beginning of the range of port numbers used by outgoing traffic for the custom application In the End Port field enter the end of the range of port numbers If the port is a single port instead of a range type the same value for both the Start Port and the End Port Select the protocol TCP UDP or both used by the port range from the Protocol dropdown menu Use the On check box for the application to specify whether or not to allow the application to access the Internet Select Save Changes to activate and save any changes made to the custom applications elete a custom application Select the Delete check box next to the custom application Select Save Changes Select the Port Filtering tab again to remove the deleted custom application from the screen 44 Port Forwarding Port Forwarding allows incoming traffic from the Internet to b
39. assword XXXXXXXXXXX MiFi 705456 ww tw twee S ulil H 6 SIGNAL BATTERY POWER CONNECTED DEVICES DATA USAGE Good 100 View 0 142 3GB 4G LTE Roaming OFF Resets on 08 01 2015 Data Usage Help amp Support ae _ Copyright 2015 Novatel Wireless Inc All rights reserved MiFi is a registered trademark of Novatel Wireless the creators and patent holders of MiFi MiFi M100 Home Dashboard Navigating the MiFi M100 Web UI Use the menu panel on the left side of the MiFi M100 Dashboard to access different sections of the MiFi M100 Web UI MIFI HOME Menu Panel 20 Some pages include links to other pages For example on the MiFi M100 Home Dashboard selecting View under Connected Devices takes you to the Connected Devices page also available through the menu panel Pages in the Settings and About sections also include tabs across the top that open additional pages within that section Wi Fi Hotspot Device Settings Mobile Settings Advanced Tabs in the Settings Section 21 MiFi M100 Home Dashboard The MiFi M100 Home Dashboard is your gateway to configuring and managing your MiFi M100 It shows at a glance the following information e Network provider e Wi Fi network name SSID e Wi Fi network password select Show to reveal e Signal strength e Battery power e Number of connected devices e Data usage US Cellular M F SIGN OUT Q MIFI HOME Network Provide
40. ata rates and higher system capacity It is a fully backward compatible standard and remains interoperable with deployed EV DO networks and devices around the world Rev 0 provides access to mobile devices with forward link speeds of up to 2 4 Mbit s and reverse link speeds up to 152 kbit s For more information visit www cdg org Firmware A computer program embedded in an electronic device Firmware usually contains operating code for the device GB Gigabyte A multiple of the unit byte for digital information storage Usage depends on context When referring to disk capacities it usually means 10 bytes It also applies to data transmission quantities over telecommunication circuits 88 Hotspot A Wi Fi 802 11 access point or the area covered by an access point Used for connecting to the Internet HTTP Hypertext Transfer Protocol An application level protocol for accessing the World Wide Web over the Internet IEEE Institute of Electrical and Electronics Engineers An international technical professional society that promotes standardization in technical disciplines IMEI International Mobile Equipment Identity Used in LTE networks to identify the device It is usually printed on the device and can often be retrieved using a USSD code IP Internet Protocol The mechanism by which packets are routed between computers on a network IP Type The type of service provided over a network IP address
41. ccount Sign Up Log In Screen Enter your email address in the Email Address field Enter the account password you specified earlier in the Password field Aez 3 If you have forgotten your password select Forgot Password enter your account email address and select Send You will receive an email with instructions for retrieving your password select Log In 59 MiFi App Dashboard When you log in to the MiFi App the App Dashboard appears This is your main information screen in the app and includes the following e The Wi Fi network name for your MiFi M100 This is what appears on available network lists when the network is broadcast e The name of your network provider and roaming status e Signal strength e Remaining battery power e Estimated data usage e Number of devices connected to your MiFi M100 My Network Carrier Show Password za si p 4GLTE Signal Battery Power Excellent 100 aor 6 GB Data Usage Connected Devices 40 GB data plan Manage Next cycle starts on 8 4 App Dashboard An Account icon in the top left corner displays the Account Settings screen which you can use to change your password or log out See Help on page 70 A Settings icon in the top right corner displays the Mobile App menu See MiFi App Menu on page 65 60 Displaying the Wi Fi Password To see the password used to connect to the MiFi M100 Wi Fi network select Show Password in the top left
42. cifications General Name Model Approvals Weight Dimensions Wireless Network Tri Mode Wireless Network Wi Fi Mode Default SSID Battery e Time required for full charge e Usage Chip Set Interface Type Memory Technology Bands Technology LTE Band Designation LTE Category 4 Bands LTE LTE LTE LTE LTE 79 MiFi M100 4G LTE Mobile Hotspot MiFi M100 FCC North America 101 8 g 3 59 oz 80 x 80 x 13mm 3 14 x 3 14 x 0 51 in LTE CDMA LTE UMTS GSM 802 11 b g n 2 4 GHz MiFi100 XXXX 3 hours when not in use Up to 10 hours Altair ALT3800 Type B USB Port for Micro USB used by the wall charger Type A USB port used by Universal Charging feature RAM 128MB LPDDR FLASH 256MB NAND B2 1900MHz B4 1700MHz B5 850MHz B12 7OOMHz B17 7OOMHz Environmental Operating Temperature Storage Temperature Battery Charging Relative Humidity Drop Electrostatic Discharge Vibration Stability 20 C to 50 C 4 F to 122 F 30 C to 70 C 22 F to 158 F 0 C to 35 C 32 F to 95 F The device shall be fully operational up to a maximum of 93 relative humidity non condensing The device accessories battery and charger shall withstand drop from 1 5m onto hard surface stone concrete metal without mechanical electrical or functional damage except for slight scratches or mars The housing will withstand drop from 1 25m
43. count The first time you use your MiFi App you must enter your email address and specify a password to use to set up your account To set up your MiFi App account Make sure the MiFi M100 is turned on and connected to the network on your mobile device select the MiFi App icon to open the app The Sign Up screen appears Already have an account Log In Sign Up Screen Enter your email address in the Email Address field Enter a password that you want to use to access this app in the Password field The password must be at least six characters Repeat the password in the Repeat Password field 57 select Sign Up The Device Password screen appears Device Password Enter your MiFi device administrator password Connect QWERTY Ul OP ASDF GH JK L ES zxic visjv v E Device Password Screen Enter the case sensitive password that is printed on the sticker inside the MiFi M100 battery cover Q select Connect Be sure to store your MiFi App log in information somewhere safe for future reference 58 Logging In After the initial account setup you will simply enter your email address and password to log into the app To log in to your MiFi Mobile account Make sure the MiFi M100 is turned on and connected to the network on your mobile device select the MiFi Mobile icon to open the app The Log In screen appears Forgot Password Don t have an a
44. de higher priority for multimedia in the transmission of data This option must be enabled when using 802 11n mode e Wi Fi Privacy Separation Select this option to prevent connected devices from communicating with each other By default this option is disabled When you are done making changes select Save Changes to finalize and accept the new settings Wi Fi Options WPS Broadcast Wi Fi name SSID Wi Fi Multimedia WMM Wi Fi privacy separation Activate WPS Use WPS with compatible devices to easily connect to this Wi Fi network WPS will be activated for 2 minutes each time Broadcast must be turned on to use WPS WMM provides higher priority for multimedia and is mandatory if using 802 11n If turned on connected devices cannot communicate with each other Settings Wi Fi Settings Wi Fi Options Device Settings The Device Settings page in the Settings section includes three subtabs or sections e Preferences allows you to set preferences for the MiFi M100 device e Admin Password allows you to change the MiFi M100 admin password See Admin Password on page 33 e Backup and Restore allows you to backup and restore your MiFi M100 settings See Backup and Restore on page 34 31 Preferences The Preferences section of the Device Settings page includes the following options Shutdown Select the number of hours with no connected devices that will trigger automatic shutdown of the
45. e Wi Fi Wireless Fidelity Any system that uses the 802 11 standard developed and released in 1997 by the IEEE WPA WPA2 Wi Fi Protected Access A security protocol for wireless 802 11 networks from the Wi Fi Alliance 90
46. e forwarded to a particular computer or device on your Wi Fi network Normally the built in firewall blocks incoming traffic from the Internet Use Port Forwarding to allow Internet users to access any server you are running on your computer such as a Web FTP or E mail server For some online games Port Forwarding must be used in order for the games to function correctly The Port Forwarding section of the Advanced Settings page contains the following sections e Port Forwarding Click on the left side of the ON OFF button to activate Port Forwarding e Default Applications Lists standard applications that can be forwarded DNS FTP HTTP POP3 SMTP SNMP Telnet and TFTP Use fields in the Destination IP Address column to specify a device to forward traffic to Use check boxes in the On column to enable or disable forwarding for a particular application e Custom Applications Allows you to define your own applications Once defined these applications can be turned on or off in the same way as default applications e Save Changes Use to activate and save new settings Firewall MAC Filter LAN Port Filtering Port Forwarding Port Filtering If on only traffic from selected applications can access the Internet Note that DNS is always allowed ut Applications Select the applications which you wish to allow v v v v v Email POP3 IMAP SMTP FIP HTTP HTTPS Telnet Custom Applications You can
47. ed when they are three days old You can turn off logs and change the number of days event information is saved The Logs tab of the About page contains the following options e Turnon logs Enables or disables log recording Normally logs are turned on but you can deselect this check box to turn logs off e Delete system logs Specifies the number of days to store logged events You can set this to 1 2 3 or 4 days If the system log is full the oldest data is discarded regardless of this setting Save Changes Saves any changes you make to the above settings e Mobile Network Log Displays events and messages pertaining to the mobile network This log is displayed by default e System Log Displays events and messages pertaining to the MiFi M100 e Clear Log Erases all listings in the currently displayed log e Refresh Updates the log with the latest information e Download Log Allows you to save the contents of the currently displayed log as a text file mobile log or system log on your device Internet Status Device Info Diagnostics Logs Software Update Logs are for troubleshooting and are not needed for normal operation Turn on logs v If the system log is full then the oldest data is discarded regardless of this setting Delete system log After 3 day Save Changes Mobile Network Log System Log Jan 1 00 00 02 ALT3800 syslog info syslogd started BusyBox v1 21 1 Jan 1 00 00 02 ALT380
48. ery is charged e You can also view battery level on the Dashboard of both the MiFi M100 Web UI and the MiFi App How do I turn off my MiFi M100 e Press and hold the power button in the corner of the device until blue LEDs go off How can I tell that my MiFi M100 is still on Normally when the MiFi M100 is on the blue LEDs on the side of the device are on If the MiFi M100 is in Stealth mode the LEDs do not light even when the device is turned on To exit Stealth mode Q Goto the MiFi M100 Web UI select Settings from the menu panel select the Device Settings tab Under LED Preferences deselect the Stealth Mode check box 76 Technical Support IMPORTANT Before contacting support restart both your computer and your MiFi M100 and ensure that your SIM card is inserted correctly Contact your service provider for assistance When calling you may be asked for the wireless number of your MiFi M100 To find your MiFi M100 s wireless number use either the MiFi M100 Web Ul or Mobile App e On the Mobile App select Device Info from the Mobile App menu e Onthe Web UI select Settings from the menu panel then select the Device Info tab The phone number is listed in the Modem section 77 Product Specifications and Regulatory Information Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery Use and Disposal Product Spe
49. ery may present a risk of fire explosion leakage or other hazard Promptly dispose of used batteries in accordance with local regulations Battery usage by children should be supervised Avoid dropping the MiFi M100 or battery If the MiFi M100 or the battery is dropped especially on a hard surface and the user suspects damage take it to a service center for inspection Improper battery use may result in a fire explosion or other hazard 86 Glossary Glossary 1X The core CDMA2000 wireless air interface standard The designation 1X meaning 1 times Radio Transmissio Technology indicates the same radio frequency RF bandwidth as IS 95 a duplex pair of 1 25 MHz channels The 1X standard supports packet data speeds of up to 153 kbits s with real world data transmission averaging 80 100 kbit s in most commercial applications 3G Third Generation 3G refers to the third generation of mobile telephony technology 3G telecommunication networks support services that provide an information transfer rate of at least 200 kbit s However many services advertised as 3G provide higher speed than the minimum technical requirements for a 3G service 3G finds application in wireless voice telephony mobile Internet access fixed wireless Internet access video calls and mobile TV 4G LTE Fourth Generation Long Term Evolution LTE is a standard for wireless data communications technology and an evolution of the GSM UMTS standards
50. ess the Internet See Connecting to Your MiFi M100 on page 15 Open a web browser on your connected device type http my mifi or http 192 168 1 1 into the address bar and press Enter The Welcome Screen appears Kuscetular MiFi Welcome to Your MiFi Dashboard Monitor your MiFi s Vitals 0 O SIGNAL STRENGTH BATTERY POWER CONNECTED DEVICES DATA USAGE MiFi M100 Welcome Screen On this screen you can see signal strength battery power the number of connected devices and estimated data usage at a glance 18 Logging In To access the full MiFi M100 Web UI you must log in select Log In in the top right corner of the screen The Admin Dashboard Sign In page opens PUS Celular Mif i Admin dashboard Admin Dashboard Sign In Page Ceyn Thefirsttime you connect a device to your MiFi M100 this Sign In page appears automatically Type your MiFi M100 admin password in the Admin Password field CRE Your initial admin password is the same as your Wi Fi network password written on the inside of the MiFi M100 battery case See Components on page 4 You can change this password in the MiFi M100 Web UI See Admin Password on page 33 19 Select Sign In The MiFi M100 Home Dashboard appears which you can use to access information and customize settings for your MiFi M100 K US Cellular M z j SIGN OUT MIFI HOME Network Provider Wi Fi Network Name Edit Wi Fi Network P
51. ettings Mobile Settings Advanced Preferences Admin Password Backup and Restore 9 The MiFi Admin Password is used to access your device and connect it to your MiFi Account Change MiFi Admin Password Enter and confirm the new Admin Password Password must be at least 6 New Admin password LLLLLIII characters Confirm new Admin password eccccece Save Changes Settings gt Device Settings gt Admin Password Page 33 Backup and Restore The Backup and Restore section of the Device Settings page allows you to e Backup your current MiFi M100 settings and preferences to a file on your computer e Restore settings from a previously saved backup file e Restore the MiFi M100 to factory default settings e Restart or shut down your MiFi M100 Wi Fi Hotspot Device Settings Mobile Settings Advanced Preferences Admin Password Backup and Restore 9 Back up your MiFi settings and preferences to your computer Please note that the backup file will only work with this particular MiFi Backup Save your MiFi settings to your computer Admin Password Restore Upload a previously saved backup file from this device to restore your settings Admin Password Select a file No file selected Browse Restore to Factory Defaults Restore all settings to the factory default values Restore Factory Defaults Restart MiFi Shutdown MiFi Settings gt Device Settings gt Backup and Restore To save your
52. ge 36 e Advanced includes settings for firewall MAC filter LAN port filtering and port forwarding See Advanced on page 40 FUS Celular Mif i Osicn our Wi Fi Hotspot Device Settings Mobile Settings Advanced Changes made to these Wi Fi settings may require you to reconnect your Wi Fi devices to this MiFi using the new settings Wi Fi S SETTINGS Turn on to allow Wi Fi devices to connect to this device ES Wi Fi name SSID MiFi 705456 This is the name of the Wi Fi network Security WPA WPA2 Mixed Mode Y Ae i Wi Fi password Key 8BF36AA0 Gaa esas rr For greater security use a mixture of digits upper case lower case and other symbols Max Wi Fi connections 15 Y 2 4 GHz Band Settings Wi Fi Options A Devices connected to this MiFi use data from your data plan Performance may vary with the number of devices Save Changes Copyright 2015 Novatel Wireless Inc All rights reserved MiFi is a registered trademark of Novatel Wireless the creators and patent holders of MiFi Settings Page 28 Wi Fi Hotspot Standard settings shown in the Wi Fi Hotspot page include the following e Wi Fi ON OFF Use this to turn Wi Fi on or off When turned off no Wi Fi devices can connect to the MiFi M100 Wi Fi network e Wi Fi Name SSID Use this to change the SSID name used to identify this MiFi M100 on Wi Fi enabled devices This is what users will see on their list of available network connections when they
53. ge reset the device If the software is not operational after an ESD occurrence then restart your computer 85 Proper Battery Use and Disposal IMPORTANT In event of a battery leak Do not allow the liquid to come in contact with the skin or the eyes If contact has been made wash the affected area with large amounts of water and seek medical advice e Seek medical advice immediately if a battery has been swallowed Communicate the appropriate steps to be taken if a hazard occurs Due to the transmission and reception properties of wireless communications data occasionally can be lost or delayed Please review the following guidelines for safe and responsible battery use Do not disassemble or open crush bend or deform puncture or shred Do not modify or remanufacture attempt to insert a foreign object into the battery immerse or expose to water or other liquids or expose to fire explosion or other hazard Only use the battery for the system for which it was specified Only use the battery with a charging system that has been qualified with the system per this standard Use of an unqualified battery or charger may present a risk of fire explosion leakage or other hazard Do not short circuit a battery or allow a metallic or conductive object to contact the battery terminals Replace the battery only with another battery that has been qualified with the system per this standard Use of an unqualified batt
54. he menu bar on a Mac If you are unfamiliar with wireless networking on your computer consult the computer help system When prompted enter your Wi Fi Network password Your Wi Fi enabled device is now connected to the Internet 15 Managing Your MiFi M100 After you have charged your MiFi M100 turned it on and connected devices you can use MiFi M100 software to monitor usage change passwords and set preferences and other options There are two ways to do this e The MiFi M100 Web Ul is accessed through a web browser on a computer laptop or other device It is a full configuration interface offering you the most tools and options for managing your MiFi M100 e The MiFi App is an app you can download to a mobile device such as a phone or tablet You can use it to view signal strength battery power data usage connected devices as well as view and change your password turn roaming on and off and view device information Both these software interfaces are covered in the next two chapters 16 MiFi M100 Web UI Accessing and Navigating the MiFi M100 Web UI MiFi M100 Home Dashboard Connected Devices Data Usage Settings Customer Support About Accessing and Navigating the MiFi M100 Web UI Use the MiFi M100 Web UI to manage monitor and customize your MiFi M100 Accessing the MiFi M100 Web UI To access the MiFi M100 Web UI Connect your computer or Wi Fi enabled device to your MiFi M100 to acc
55. iFi App Menu Overview The MiFi App is an application you can download to a smartphone tablet or other mobile device for monitoring and managing your MiFi M100 With it you can See your Wi Fi network name SSID and password View current signal strength and battery charge See how much data has been used since the last reset See how many devices are connected to your MiFi M100 See if you are roaming and turn domestic roaming on or off Turn MiFi M100 broadcasting on or off View information about your device Change the password you use to open the MiFi App 55 Installing the MiFi App To use the MiFi App you must first download it to your mobile device To download the app to an Apple device such as an iPhone or iPad Click the App Store button to go to the App Store select Search enter MiFi in the Search field and select Search Find the MiFi App and select Get to download it Mis MiFi App Icon Once downloaded the MiFi App is automatically installed and an icon for it is added to your Multi Touch display To download the app to an Android device Click the Play Store button to go to the Google s Play Store select Search enter MiFi in the Search field and select Search select the MiFi App and download it Mis MiFi App Icon Once downloaded the MiFi App is automatically installed and an icon for it is added to your Android screen 56 Setting Up Your Ac
56. ings from the Mobile App menu to access the full MiFi M100 Web UI which offers more advanced options for MiFi M100 configuration When the Sign In screen appears enter your admin password and select Connect eevee 2 05 PM 3 100 P 192 168 1 1 G Admin dashboard lt f AA F Sign In Screen For details on the MiFi M100 Web UI refer to the previous chapter 68 Device Info Select Device Info from the Mobile App menu to display the Device Info screen This screen displays information about the MiFi M100 including associated phone number IMEI software version modem firmware version and PRI version 2 05 PM Device Info Phone number MDN XXXXXXXXXXX IMEI XXXXXXXXXXX Software version NVTL_USC_1 1 1 003 Modem FW version 6 1 6 0 40 PRI version 1 04 Device Info Screen 69 Help Select Help from the Mobile App menu to display the Help screen This screen refers you to your network service provider for questions about connectivity or your data plan For technical help it refers you to the MiFi M100 User Guide this document It also includes a link for Customer Support contact information 100 NM Done For any questions or issues relating to your connectivity or your data plan please contact your network service provider For technical help with your device please refer to your MiFi s user manual or contact customer support Contact Customer Support Help Screen
57. ins chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle engine Near medical and life support equipment Do not operate your device in any area where medical equipment life support equipment or near any equipment that might be susceptible to any form of radio interference In such areas the host communications device must be turned off The device can transmit signals that could interfere with this equipment Onan aircraft either on the ground or airborne In addition to FAA requirements many airline regulations state that you must suspend wireless operations before boarding an airplane Please ensure that the modem is turned off prior to boarding aircraft in order to comply with these regulations The modem can transmit signals that could interfere with various onboard systems and controls While operating a vehicle The driver or operator of any vehicle should not operate a wireless data device while in control of a vehicle Doing so will detract from the driver or operator s control and operation of that vehicle In some countries operating such communications devices while in control of a vehicle is an offense 84 Electrostatic discharge ESD Electrical and electronic devices are sensitive to electrostatic discharge ESD Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic dischar
58. l revert to automatic network selection Wi Fi Hotspot Device Settings Mobile Settings Advanced Mobile APN Network Selection Manual DNS SIM Unlock The best mobile network is automatically selected You can also manually select a network If the connection to the manually selected network is lost the device will return to automatic network selection Status Automatic network selection No scan in progress Manual network selection is not currently available Please reinsert your SIM card Settings Mobile Settings Network Selection 38 Manual DNS The MiFi M100 automatically selects a Domain Name Server DNS The Manual DNS section of the Mobile Settings page allows you to manually select up to two DNS IP addresses To manually select a Domain Name Server select the Enable manual DNS check box Enter the IP address for the first DNS in the DNS 1 IP address field Enter the IP address for the second DNS in the DNS 2 IP address field if applicable select Save Changes Wi Fi Hotspot Device Settings Mobile Settings Advanced Mobile APN Network Selection Manual DNS SIM Unlock Your MiFi automatically selects a Domain Name Server DNS or you can manually set one Enable manual DNS DNS address 1 Required DNS address 2 Optional Save Changes Settings gt Mobile Settings gt Manual DNS SIM Unlock The SIM Unlock section of the Mobile Settings page indicates whether or not the PIN lock feat
59. ly as additional devices access your MiFi M100 e Battery life depends on the network signal strength temperature features and accessories you use e New batteries or batteries stored for a long time may take more time to charge e When charging your battery keep it near room temperature e When storing your battery keep it uncharged in a cool dark dry place e Never expose batteries to temperatures below 20 C 4 F or above 60 C 140 F e Never leave the MiFi M100 in an unattended vehicle due to uncontrollable temperatures that might be outside the desired temperature for the MiFi M100 e Some batteries perform best after several full charge discharge cycles e It is normal for batteries to gradually wear down and require longer charging times If you notice a change in your battery life it is probably time to purchase a new battery IMPORTANT Whenever you remove or insert either the battery or the SIM card ensure that your MiFi M100 is not connected to any device or power source Never use tools knives keys pens or any type of object to force the door open or to remove the battery Using any of these types of objects could result in puncturing the battery e Power the MiFi M100 On and Off Power On e Press and hold the power button until the Battery Charge and Signal Strength LEDs light up and stay lit Power Off e Press and hold the power button until the LEDs turn off Connecting to Your MiFi M100 N
60. ments e Your computer tablet or other Wi Fi devices need Wi Fi capability only In order to access the Web UI and change settings you will also need access to a web browser e The MiFi M100 is compatible with all major operating systems and works with the latest versions of browsers including Android Google Chrome Firefox Internet Explorer Safari and Mobile Safari e Your MiFi M100 must have proper data service to function See Using Your MiFi M100 for the First Time on page 9 Components So 8 6 oso od E UE Ry BN e Power Button Press and hold to turn the MiFi M100 on or off Charging Port Use to connect the wall charger Signal Strength LEDs Indicates the strength of the network signal Battery Charge LEDs Indicates the status of the battery charge Master Reset Button Insert a paperclip in the small hole to reset the MiFi M100 to factory settings See How do reset the MiFi M100 back to factory settings on page 73 SIM Card Slot The SIM card is pre installed here Battery Removal Divot Insert a fingernail here and lift to remove the battery Battery Compartment The battery contacts connect here SSID Password Sticker Contains the SSID assigned to this particular device and the password required to connect to this device and to log into MiFi M100 Web UI and Mobile App Power Management Your MiFi M100 will work from its charged battery
61. n e Start DHCP address range at The start range of IP addresses reserved for use by the MiFi M100 s DHCP server table e DHCP address range The current range of IP addresses reserved for use by MiFi M100 s DHCP server table If a device with a static IP address wants to connect to MiFi M100 s network the static IP should be outside of the DHCP address range Most devices do not have a static IP e DHCP lease time Use to determine how often connected devices must renew the IP address assigned to them by the DHCP server Normally this is left at the default value but if you have special requirements you can change the value e Pv6 e TurnonIPv6 Turns ON OFF the IPv6 feature e Link Local address Displays the local address when IPv6 is turned on e Save Changes Use to activate and save new settings MAC Filter Port Filtering Port Forwarding IPv4 IP Address XXX XXX X X Subnet Mask XXX XXX XXX X MAC Address XXOOOCXX2OCXX Turn on DHCP server v Start DHCP address range at XXXO00CX X DHCP address range 300 00CX X XXX XXXXXXX DHCP lease time 10080 minutes IPv6 When on d devi make IPv6 Turn on IPv6 v Biar T Link Local Address XXXX XXXX XXXX XXXX XXXX Settings gt Advanced Settings gt LAN 42 Port Filtering Port Filtering allows you to block outgoing Internet connections and permit only allowed applications to access the Internet You can also create a customized list of allowed applications
62. ngs The Mobile Settings page in the Settings section includes five subtabs or sections e Mobile allows you to set preferences for the MiFi M100 device e APNallows you to change the APN See APN on page 37 e Network Selection allows you to scan for a new available network See Network Selection on page 38 e Manual DNS allows you to manually select up to two Domain Name Servers See Manual DNS on page 39 e SIM Unlock indicates whether or not the SIM PIN lock feature is in use See SIM Unlock on page 39 Mobile The Mobile section of the Mobile Settings tab lets you turn cellular data on or off When cellular data is turned off Internet connection is no longer available To turn off cellular data and prevent all internet traffic from using the MiFi M100 mobile broadband connection Select the ON OFF slider so it displays OFF select Confirm on the Confirm warning pop up window QD All internet connections will be immediately terminated when you select Confirm To turn cellular data back on select the ON OFF slider again Wi Fi Hotspot Device Settings Mobile Settings Advanced PD APN Network Selection Manual DNS SIM Unlock 9 Manage your mobile broadband data connection Cellular Data Turn off cellular data to prevent all internet traffic from using the mobile broadband EH connection Roaming Turn off roaming to prevent additional data charges when roaming ES Settings Mobile Settings Mobile
63. ow you can connect one or more devices to your MiFi M100 using Wi Fi Your computer tablet or other devices must have Wi Fi capability and Internet browser software The MiFi M100 is compatible with all major operating systems and works with the latest version of browsers including Android Chrome Firefox Internet Explorer Safari and Mobile Safari Your MiFi M100 SSID and Wi Fi Network password are printed on a sticker on the inside of the battery case Before you connect to your MiFi M100 for the first time remove the battery cover and make note of the SSID and password on the sticker See Replacing the Battery on page 11 SSID MiFi ww SRC IMPORTANT Charge the battery completely before you connect your computer to your MiFi M100 See Charging the Battery on page 10 To connect to your MiFi M100 Q Tum on your Wi Fi enabled device and turn on your MiFi M100 using the power button The MiFi M100 LEDs will light up The MiFi M100 broadcasts its own Wi Fi name or SSID O Open the Wi Fi application or controls on the computer or Wi Fi enabled device that you want to connect to your MiFi M100 and find the Wi Fi name SSID Tip The steps to connect to a Wi Fi network vary depending on your operating system and whether you use the native application or third party software Generally you select an icon in the Windows notification area where you can select View Available Wireless Networks or select the Airport icon in t
64. r Wi Fi Network Name Edit Wi Fi Network Password XXXXXXXXXXX MiFi 705456 wee Show alll i 6 SIGNAL BATTERY POWER CONNECTED DEVICES DATA USAGE 100 View 0 142 3GB 4G LTE Roaming OFF Resets on 08 01 2015 Deco eee EE Copyright 2015 Novatel Wireless Inc All rights reserved MiFi is a registered trademark of Novatel Wireless the creators and patent holders of MiFi MiFi M100 Home Dashboard The Home Dashboard also includes links to commonly used pages of the website With them you can e Change your Wi Fi Network Name or Password e View info on connected devices e View details on data usage e Access customer support 22 Connected Devices The Connected Devices page lists all Wi Fi enabled devices currently connected to your MiFi M100 network For each connected device it shows e Name Normally this is the hostname of the connected device as set on the connected device If you have used this interface to assign a name to a connected device the assigned name displays in place of the hostname In rare cases the hostname may be unavailable You can use the Edit option to change the name of any connected device e Type The first column displays an icon to indicate the type of connected device You can use the Edit option to set or change the type If the type has not been set no icon is displayed Once you set the device type an appropriate icon is displayed e IP Address The IP add
65. re version MiFi OS version Modem FW version Wi Fi FW version Web UI version PRI version Modem Phone number MSISDN MEID DEC IMEISV IMEI MEID SIM status ICCID IMSI Device Info Diagnostics Logs Software Update Novatel Wireless Inc MiFi M100 NVTL USC 1 1 3 03 1 0 15 6 1 6 0 52 2 0 4 1 121 0000 1 06 About Device Info The Device Info section displays the following information e Manufacturer The manufacturer of the MiFi M100 e Model The model number or name of the MiFi M100 e Software version The current version of MiFi M100 software e MiFi OS version The MiFi M100 operating system OS including its components version e Modem FW version The current modem firmware version e Wi Fi FW version The current Wi Fi firmware version e Web UI version The web user interface version e PRI version The configuration version currently applied to the MiFi M100 50 Modem The Modem section displays the following information Phone number MDN The Phone Number or Mobile Directory Number MDN is used by the mobile data network to identify this particular data service MEID DEC The Mobile Equipment Identifier MEID is used by the mobile data network to identify this particular modem IMEISV The International Mobile Equipment Identity IMEI combined with an approval number for the MiFi M100 IMEI MEID The International Mobile
66. ress of the connected device e MAC Address The MAC Address is a unique network identifier for this connected device e Link Local If the connected device supports IPv6 the Link Local IPv6 address is displayed e Edit Allows you to edit a connected device type or name e Block Allows you to disconnect a connected device and block it from further connection All blocked devices are listed below connected devices To unblock a device select Unblock To change the maximum number of devices that can be connected to your MiFi M100 at the same time select Change Max Connections This takes you to the Wi Fi Hotspot page in the Settings section where you can set maximum connections and other options US Cellular M F j O SIGN OUT v CONNECTED DEVICES Connected Devices View devices currently connected to your device Blocked devices are also listed Connected Devices MiFi 705456 2 of 15 Wi Fi Devices Change Max Connections MAC Address XX XX XXXXXXXX gt Laptop 1 TA Pv XXXXXXXXX 2 Link Local XXXX XXXX XXXX XXXX XXKK MAC Address XX XX XX XX XX XX SIRE TA iva 0000 OX 2 Link Local X000X 30006900060000 0000 Blocked Devices No blocked devcies Copyright 2015 Novatel Wireless Inc All rights reserved MiFi is a registered trademark of Novatel Wireless the creators and patent holders of MiFi Connected Devices Page 23 Editing a Connected Device To change the name or icon used to represent
67. ring only Restricted Rights in the software drivers and their Documentation U S Government Export Administration Act Compliance Clause It is forbidden by US law to export license or otherwise transfer the software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration Act or any successor legislation or in violation of the laws of any other country Trademarks and Service Marks Novatel Wireless is a trademark of Novatel Wireless Inc and the other trademarks logos and service marks collectively the Trademarks used in this user manual are the property of Novatel Wireless or their respective owners Nothing contained in this user manual should be construed as granting by implication estoppel or otherwise a license or right of use of Novatel Wireless or any other Trademark displayed in this user manual without the written permission of Novatel Wireless or its respective owners e Novatel Wireless and the Novatel Wireless logo are all trademarks of Novatel Wireless Inc e MiFi and the MiFi logo are registered trademarks of Novatel Wireless Inc e Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Apple Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries Linux is the registered trademark of Linus Torvalds in the U S and o
68. s in the Blocked Devices list are not connected and therefore do not have an IP address Instead they are identified by name and MAC address Select Unblock to unblock a previously blocked device freeing it to connect again The unblocked device is deleted from the Blocked List and will reappear in the Connected Devices list when it connects Connected Devices 9 view devices currently connected to your device Blocked devices are also listed Connected Devices MiFi 705456 1 of 15 Wi Fi Devices Change Max Connections MAC Address XXXXXX XXXX XX LL Laptop i TS IPv4D000000CXX 2 Link Local XXXX XXXX XXXX XXKXXXXK Blocked Devices 1 Devices SmartPhone 1 MAC Address XX XX XX XX XX XX Unblock Connected Devices Block Unblock Buttons Data Usage Use the Data Usage page to set data counters and thresholds to match that of your service provider data plan Later you can refer to this page to see e Anestimate of data used so far in the current billing cycle e The number of days remaining in the billing cycle e The date on which the billing cycle was last reset To set data usage settings Contact your service provider if necessary to determine information about your data plan O set Monthly usage limit to the maximum amount of data your plan allows Use Set a usage threshold alert to specify a level of data used that will trigger an alert When this threshold is reached a message appears at the top of the MiFi M100
69. ssssesessssesrrressrerrererrrrsrrerere 63 togging RO LU mM TL TT 64 MiF ADD MEA RM CC pekeneasy 65 Wi FiNetworkSettlis oc co esto reb RETRO E EE ERU D PERI ODORE IRIT PEE ea SS 66 Rosie Sefimibs seo er Re LUPEPRKIMENDRUKREREDRERMPRERRNEEDERE IN EE EVE E EE 67 L jp ese TRAR EE 70 Troubleshootlhq iaceo Ro COE ROOC RR ROGO ROCA COGO ARE CIRCO RO A 71 ONIA W eos cedente eni Sehr a Be wa E EDD REV am vanes se hwnd E d did en edu ERE 72 Common Problems and Solutions sss RR e ees 73 Technical SUD DOU S oer ed oh ET EES E S E E E EEE EREMO RM be 77 Product Specifications and Regulatory Information 78 Product Specifications s curs xa Ee E QES RENEA RV PRIMI RES EE EKMMUEM SENMEREEMIREXM ERU 79 C25 Gs wrongs as ade poate tae gant SERT THREE TTE 79 Technology Bands iocos ex sheet slanrsett deosentesestadantectedensmeeeechsosasecees 79 Environmental ser exo sate tad usd eu vi EVEN ee ees E cee VUE EM earner d Rt 80 Regulatory Stctenients 22222 2s lt c0c4 senteedsanntdubsadeteesatendscantes becuedeasmbagosaensten 81 Wireless Commubinicati ll5 co ouk e oRDI CE Ux ERR QM aRIRE PR RPRAPU CI DE RM RORPR ADAE RISS 83 Limited Warranty and Liability ied esupt sor DEP EXESMEDM Et rENES ed nose DEEP E Ed EPxPe MP REX 83 SaletuFlazditlS ceca tes res iNDUNIS M es iasa arenai dd eux d eb adds coU but 84 Proper Battery Use and Disposal ueskent opor tRI OP ROS X EROR RD EDEERURU RIS
70. ssword Log Out Account Settings Screen 62 Changing Your Account Password To change your account password select the Account Settings icon in the top left corner of the App Dashboard select Change Password The Change Password screen appears 2 05 PM Change Password New Password Repeat Password QWERTY Ul OP AS DF GHJK OL ZX CV BN M 2123 space return Change Password Screen Type anew password for your account in both the New Password and Repeat Password fields Select Save 63 Logging Out To log out of the MiFi App select the Account Settings icon in the top left corner of the App Dashboard select Log Out A pop up prompt asks for confirmation Log Out Are you sure you want to log out Yes No Log Out Confirmation Prompt select Yes 64 MiFi App Menu To display the MiFi App menu select the Settings icon in the top right corner of the screen The Mobile App menu appears with the following options Wi Fi Network Settings Use this option to view the Wi Fi network name and password and to enable or disable network broadcasting Roaming Settings Use this option to enable or disable domestic roaming See Roaming Settings on page 67 Advanced Settings Use this to change your account password See Advanced Settings on page 68 Device Info Displays information about the MiFi M100 See Device Info on page 69 Help Use this option to
71. teway N A DNS N A IPv6 IP Address N A About gt Internet Status 48 Internet Status The Internet Status section displays the following information e Status The status of the Internet connection usually Connected or Disconnected e Network name The name of the network to which this MiFi M100 is currently connected e Technology The type of technology used to connect to the Internet e Timeconnected How long the MiFi M100 has been connected to the network e Received The amount of data received from the network e Transmitted The amount of data sent to the network IPv4 The IPv4 section displays the following information e IP Address The IP address for the MiFi M100 e Mask The subnet mask network setting for the MiFi M100 The default value 255 255 255 0 is standard for small class C networks If you change the LAN IP Address ensure you use the correct Subnet Mask for the IP address range containing the LAN IP address e Gateway The address of the server used to access the Internet e DNS The address of the Domain Name Server DNS IPv6 The IPv6 section displays the following information e IP address The IP address for the MiFi M100 49 Device Info The Device Info page displays detailed information about the MiFi M100 It includes two sections e Device Info e Modem Internet Status Device Info Device Info Manufacturer Model Softwa
72. ther countries The names of actual companies and products mentioned in this user manual may be the trademarks of their respective owners Novatel Wireless Revision History Part Number Revision Description Date 90029163 10 Aug 2015 FCC ID PKRNVWM100 PN 90029163 R1 MASTER UG MiFiM100 USCC 10 Aug 2015 Please visit www novatelwireless com for the latest information about your device Contents Getting Started os 606i 6066 46 6 6 06s EX DOCE RARE ERE ERE essers essai I OVervieW xe sext v RSEPEERDEPEA3GA GU sane tank R3 GU ROO LUE boa AUR RUP OR e PR ER eos 2 2 21 T DeC 2 Package Contents cutbrseaedsnsddadvita saca SN padri exe da Saee iaqu aadulsS qpiEE d aed 3 System Requirements ecuxkerenbeeR RARO RR RAREA XR PER HACER ERG GA RR REA ERR nas 3 COMPONENTS esses tees bree sete erin beeen ate LEE UIN DM Dd Eri litas 4 Power Mandgemelllzzad2asciaos as Des us du eet aha PE Ra Aeg aad dA es Ede a ME t dx Wed dae qe NC NOS 5 Caring for Your AMIEHVITODLS oes od ree Ee OTI E RIRPREEPOTER RON E EOD ER MESI Eebe US aoe 6 Using Your MiFi M100 iiosss kk kA RRRERRFRERERERTERIGGAqERRERRKPRRRRR E Y EE AG LIE Speedi Im 8 Using Your MiFi M100 Tor the First Time eer edhe OPE ES DEA versa eauesvawentrescaeiees 9 Charging the Battery ues dico sario sad adeesaines ibd patessumdd bid aa ndebo sd did ead ose das 10 Replacing the Battery i ssissosetocroRio e ut ER RR ER Or
73. ure is in use If ON the PIN lock has been turned on and the SIM PIN must be entered in order to connect to the mobile network If OFF the PIN lock feature is not turned on and the SIM PIN is not required Wi Fi Hotspot Device Settings Mobile Settings Advanced Mobile APN Network Selection Manual DNS SIM Unlock For additional security the SIM card inside your MiFi can be locked with a PIN code When locked the PIN code must be entered before the MiFi will connect to the Internet SIM Status No SIM If locked you must enter the SIM PIN before the MiFi will be able to connect to the Internet Settings Mobile Settings SIM Unlock 39 Advanced The Advanced page in the Settings section includes five subtabs or sections e Firewall See Firewall on page 40 e MACFilter See MAC Filter on page 41 e LAN See LAN on page 42 e Port Filtering See Port Filtering on page 43 e Port Forwarding See Port Forwarding on page 45 IMPORTANT Changing the MiFi M1OO s Advanced settings can adversely affect stability performance and security of the MiFi M100 Firewall The MiFi M100 firewall determines which Internet traffic is allowed The Firewall section of the Advanced Settings tab contains the following settings e VPNPassthrough Turns ON OFF the VPN feature and allows or disallows connected devices to establish a VPN tunnel e If ON this feature allows VPN clients to connect through the MiFi M100 to remote
74. ve such data Limited Warranty and Liability Novatel Wireless Inc warrants for the 12 month period immediately following receipt of the Product by Purchaser that the Product will be free from defects in material and workmanship under normal use THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE The exclusive remedy for a claim under this warranty shall be limited to the repair or replacement at Novatel Wireless option of defective or non conforming materials parts or components The foregoing warranties do not extend to I non conformities defects or errors in the Products due to accident abuse misuse or negligent use of the Products or use in other than a normal and customary manner environmental conditions not conforming to Novatel Wireless specification of failure to follow prescribed installation operating and maintenance procedures Il defects errors or nonconformities in the Product due to modifications alterations additions or changes not made in accordance with Novatel Wireless specifications or authorized by Novatel Wireless II normal wear and tear IV damage caused by force of nature or act of any third person V shipping damage VI service or repair of Product by the purchaser without prior written consent from Novatel Wireless VII products designated by Novatel
75. view reference documents and to connect with customer support See Help on page 70 Cancel Select to exit the menu WiFi Network Settings Roaming Settings Advanced Settings Device Info Help Cancel Mobile App Menu 65 Wi Fi Network Settings Select WiFi Network Settings from the Mobile App menu to display the Network Settings screen The current Wi Fi network name and password are displayed at the top of the screen The Broadcast WiFi Network Name slider lets you enable or disable network broadcasting If you disable broadcasting the MiFi M100 network name will not appear on lists of available Wi Fi networks You will still be able to connect to the network by manually entering the Wi Fi name and password 2 05 PM 100 NE Network Settings Save WiFi Network Name XXXXXXXX Password XXXXXXXX Broadcast WiFi Network Name gt If you do not broadcast your WiFi network name it will be hidden from the list of available WiFi networks You or other users will have to manually join the network by entering the full WiFi network name and password above in order to connect Network Settings Screen 66 Roaming Settings Select Roaming Settings from the Mobile App menu to display the Roaming Settings screen Use the Domestic Roaming slider to enable or disable domestic roaming 2 05 PM Roaming Settings Domestic Roaming O Roaming Settings Screen 67 Advanced Settings Select Advanced Sett

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