NetVanta UC Server 4.5 snom_Model_320 User Manual
Contents
1. a ringing call from another telephone typically within earshot to your own telephone to answer To use ringing call pick up you must know the extension of the phone that is ringing This feature also allows for night bell support Many small companies have an audible bell that rings after business hours Night bell support can also allow employees to contact security after hours This feature can allow employees for example on manufacturing floors who are not stationed at a particular desk to answer any telephone receive incoming calls Make sure that such features as call 8 NOTE To use ringing call pick up your phone must be configured to forwarding and do not disturb are not enabled on the phone To answer a call on another user s phone 1 When you hear a phone that you want to answer dial 78 lt Extension gt Make sure that you dial on your own phone 78 plus the extension of the phone that is ringing Objectworld Unified Communications Server 17 3 Using UC Server Features 2 Ifthe phone has stopped ringing by the time you dial the 78 code the system prompts you to enter your pickup ID you with That is not a valid pickup ID and asks you to enter a valid 8 NOTE If the pickup ID that you enter is invalid the system prompts pickup ID 3 4 Using the UC Server Conference Bridge UC Server has the ability to support a limited sized conference bridge application The number of participan2. Picking up Calls Ringing at Another Extension Ringing call pickup allows you to pickup a call that is ringing at a different extension Pickup a connected call Connected call pickup allows you to pickup a call that is currently connected to a different extension 14 78 extension 27 extension Examples and Notes To enter queue 500 dial 80500 To transfer a caller to queue 500 1 Press Transfer 2 Dial 80500 3 Press Send To login as an agent to receive calls directed to queue 500 dial 81500 To logout as an agent to no longer receive calls for queue 500 dial 82500 Dial 83 Press a number from 1 to 9 to indicate your reason for being unavailable Dial 83 Press 0 at the prompt To check your agent status in a call queue with queue number 500 dial 84500 To pickup a call that is ringing at extension 300 dial 78300 To pickup a call that is currently connected to extension 300 dial 27300 Objectworld Unified Communications Server Using the UC Server Call Feature Access Codes UC Server Call Features Key Codes Using the UC Server Conference Bridge Conference Server Note The bridge number must be 4 digits long Conference Server Prompt Caller 7050 This feature is used for external callers to connect to a conference bridge Parking Calls and Picking up Parked Calls Park a call using a specific park number Allows you to park a call so that
3. call from the idle state of the snom 320 You can either dial with the handset resting in the cradle and then pick it up or press the speakerphone key or you can pick up the handset or press the speakerphone key and then dial the number In the latter case press the check mark key to start dialing The snom 320 displays the current communication status During a call it is possible to switch between both modes by pressing the handset headset function keys or the speaker key on the upper left side Dial a phone number using the numeric keypad If the user has not pressed a key for several seconds the phone reminds the user to press the check mark key to start the call You can also dial using a SIP address or IP address To dial a SIP address e Enter the SIP address using the numeric keypad To find the symbol press the numeric key 1 twice to find the dot press the hash FP key until it changes to a dot 6 Objectworld Unified Communications Server Answering Calls To dial an IP address Enter the IP address using the numeric keypad Use the key instead of a dot or press the hash key until it changes to a dot NOTE If IP address dialing produces an error message make sure both the phones involved are using local port 5060 for SIP signaling Co q TIP When you dial an IP address the called phone or computer cannot determine which user you want to reach The phone or computer ass
4. have been unmuted e Press 7 to toggle between closing and opening the conference to additional participants Response The conference is now closed to additional participants Response The conference is now reopened to additional participants e Press 9 to end the conference e Press 0 to report the number of participants Response Including yourself there are X participants e Press to return to the conference 3 5 Queuing Calls Call queuing allows callers to remain in a queue while they wait for their call to be answered If callers know the queue number they can dial directly into the queue The company agent is typically associated with a particular area of expertise for example sales or support A support agent who is ready to answer calls can log into the support agent queue and receive support calls in order of arrival Call queuing allows calls to be distributed evenly among the agents that are logged into the queue For more information on queuing calls see the following sections e Logging in and out of a call queue Temporarily stop accepting queued calls e Checking your agent status in a call queue Logging in and out of a call queue call queue 82 conflicts with one of the Grandstream feature codes Send Caller ID Therefore your system administrator may have changed the call queuing codes from their default values listed below For more information see your system admini
5. ies al dan A Rang Him anne note a 9 Redialing s sares sateu oe ia drain A a as 9 Forwarding Calle iia Ms ani io alee a a it Bed sms 9 Changing the Volume 2 58 apatia A Aa e 10 Setting Do Not Disturb 10 Changing the Ring TONE 10 Listing CallS rrara E A A A Wie aah One ei da ae 11 Speed Dialling virile ti AAA be 11 Accessing Voice Mail ee eee eee 12 3 Using UC Server Features 13 Using the UC Server Call Feature Access Codes 13 Parking Calls and Picking up Parked Calls 16 Picking up Calls Ringing at Another Extension 17 Using the UC Server Conference Bridge 18 Queuing Calls en cits Shits ae yale e ele els 19 Paging 244 28 Ben AAA VO i AA Pa EA es SRS 21 1 snom 320 VoIP Business Phone Overview This document outlines the features and functions of the snom 320 VoIP Business Phone in relation to the Objectworld Unified Communications Server It covers the following topics e Overview e Key Features For information about installing and configuring this product see the Installation and Configuration Guide provided by Objectworld 1 1 Overview This document is not intended to replace the snom 320 VoIP Business Phone User Manual For more detailed information about the product particular
6. mark key to transfer the held party to the number you specified To perform a consultation transfer During a call put the connected party on hold by pressing the hold key AR or 2 While the call is on hold you can establish a second call by dialing the number Call hold keys and pressing the check mark key 3 Consult the second party 8 Objectworld Unified Communications Server Ending Calls 4 Connect the two parties by pressing the transfer key on the advanced web page is enabled If this option is disabled select the party you want to transfer the call to by pressing the arrow keys to move the cursor left or right followed by pressing the call transfer keys NOTE This behavior is available only if the option Call join on Xfer KZ ME or EN Move cursor left right 2 9 Ending Calls End calls by putting the handset on the cradle pressing the hook switch or pressing the x key The snom 320 ends the call and returns to the idle state 2 10 Redialing You can dial the last call placed from your phone by pressing the redial key Redial key 2 11 Forwarding Calls You can forward calls to another extension Press the Call Forwarding button to access the Call Forwarding menu Call forwarding The currently active setting is preceded by an asterisk vee Call Forwarding Dff Time Always Busy To forward all calls 1 Press the Call Forwarding button to access the Call Forward
7. Objectworld Objectworld Unified Communications Server snom 320 User Guide 2001 2009 Objectworld Communications Corp All rights reserved Published February 18 2009 Objectworld Objectworld Unified Communications Server Objectworld UC Server Objectworld UC Client Objectworld Connect Objectworld Connect PLUS IT Telephony and The IT Telephony Company are either trademarks or registered trademarks of Objectworld Communications Corp in the United States and or other countries snom is a registered trademark of snom Inc All other trademarks or registered trademarks are property of their respective owners Part No UCS 1011 000 v4 4 Table of Contents 1 snom 320 VolP Business Phone Overview 1 Overview Lo Rs Pa es ani Ae ia 1 Key Features iii ti que etes I De Serge deed eral taste BE Le que 2 2 Using snom 320 Phone Features 3 Features List ic dre canne dans A bes BG ann apes ga 3 Key Deseniptions 4 22s ec dtae Gee PERTE VAS dent eme Sd do galere Dante 4 Placing Gall L iS o a ne Mn den un E and 6 Answering Calls sayradi o a ds A nets AR ARA 7 Holding and Resuming Calls 7 Muting and Unmuting Calls 2 8 Gonf rencind vs aa a Dead natives Sp MD duane ane A es an ace beats ad terne ES 8 Transterring Galls s m name a AAA aged be Sante 8 Endog Cale amala lee fac ee ea
8. ed dial of up to 33 numbers These are mapped onto the number 0 to 30 and the and keys Set up the speed dial numbers on the built in web interface page of your phone To initiate a speed dial 1 Typeanumber The mapped numbers are 0 to 30 and 2 Press the check mark key 8 NOTE In this way 33 speed dial numbers can be called up without having to look at the display Objectworld Unified Communications Server 11 2 Using snom 320 Phone Features 2 17 Accessing Voice Mail See the snom User Guide for information about using the Voice Mail feature 12 Objectworld Unified Communications Server 3 Using UC Server Features This chapter outlines the phone features that are available with UC Server The UC Server call feature access codes are summarized in the following section e Using the UC Server Call Feature Access Codes UC Server supports the following features listed below e Parking Calls and Picking up Parked Calls e Picking up Calls Ringing at Another Extension e Using the UC Server Conference Bridge e Queuing Calls e Paging 3 1 Using the UC Server Call Feature Access Codes To access various call features key press sequences are provided by UC Server system configuration See your system administrator for more 8 NOTE Some features may be unavailable depending on the particular information UC Server Call Features Key Codes Examples and Notes Transferring Calls T
9. function on your phone Objectworld Unified Communications Server 15 3 Using UC Server Features 3 2 Parking Calls and Picking up Parked Calls You can park an active call and then have the parked call picked up on another phone This feature is useful if you want to change phones during a call 8 NOTE Call park pickup is a feature that must be enabled by your system administrator for use on your phone There are two methods of parking calls In one method UC Server selects the next available park number Alternatively you can select your own park number Having UC Server select the park number is useful if you are uncertain whether a call is already parked at a particular number If more than one identity for example more than one extension number is assigned to your phone then transfer the call rather than putting the active call on hold hold the person retrieving the parked call will hear dead air or silence 8 NOTE If a person whose call has been parked then puts the call on until the other party resumes the call To park a call at the next available park number 1 Put the current call on hold 8 NOTE If your phone has more than one identity assigned to it then ES Transfer the call instead of putting it on hold 2 Dial 99 3 Note the hold position that plays over the telephone The hold position is used by the person who answers the parked call UC Server selects the park number for t
10. he caller starting at 1 or the next available higher number 4 Press DIAL The call is removed from the hold position and put in the system park position To park a call at a selected park number 1 Put the current call on hold 8 NOTE If your phone has more than one identity assigned to it then Transfer the call instead of putting it on hold 2 Dial 99 16 Objectworld Unified Communications Server Picking up Calls Ringing at Another Extension 3 Enter the number that you want to use as the park number The hold position is used by the person who answers the parked call For example if you enter 1234 then the call is parked at 1234 and can be picked up at 1234 4 Press DIAL The call is removed from the hold position and put in the park position To answer a parked call 1 Typically a company announcement informs you that a call is on hold for you 2 Dial 98 The system prompts you for the park hold position 3 Dial the number of the park hold position The system disconnects the current call and presents a new call 4 Answer the new call to speak to the parked caller 8 NOTE If nobody answers the parked call the call rings the extension that originally put the call on system park 3 3 Picking up Calls Ringing at Another Extension Ringing call pick up allows you to answer other ringing telephones which means that you no longer have to run to answer another person s telephone You can divert
11. ing menu 2 From the Call Forwarding menu select Always Every incoming call is immediately forwarded to the number set in the following window Redirect target without the phone ringing To cancel call forwarding 1 Press the Call Forwarding button to access the Call Forwarding menu 2 From the Call Forwarding menu select Off Objectworld Unified Communications Server 9 2 Using snom 320 Phone Features To forward calls when busy 1 Press the Call Forwarding button to access the Call Forwarding menu 2 From the Call Forwarding menu select Busy When another call is already in progress all incoming calls will be forwarded to the number set in Redirect target To forward calls when unanswered Press the Call Forwarding button to access the Call Forwarding menu 2 From the Call Forwarding menu select Time Enter the number of seconds after which every incoming unanswered call is forwarded to the number set in Redirect target 2 12 Changing the Volume In idle state or while making a call you can use the volume keys to increase or lower the volume You can also adjust the volume of the audio device casing speaker handset headset that you are using 2 13 Setting Do Not Disturb Do Not Disturb functionality is available in the snom menu If you activate DND mode using the DND key incoming calls do not come through to the phone except for VIP calls If there is a mailbox set up for you the ca
12. ll is redirected to that mailbox Before you activate this mode the phone prompts you confirm that you want to change the mode In idle mode DND active is displayed in the bottom left hand corner of the screen when DND is activated mode which means that a call from a number that you define as contact type VIP is put through to your phone even when DND is active NOTE Remember that the contact type VIP overrides the DND 2 14 Changing the Ring Tone The snom 320 offers a selection of different ring tones using the phone s Preferences web page 10 Objectworld Unified Communications Server Listing Calls 2 15 Listing Calls The snom 320 contains an internal phone book that can be accessed from the or phone s idle state by pressing the phone book keys Open phone book To add an entry Select the list item lt New item gt 1 2 Press the edit key Edit key 3 Enter the name and phone number 4 Confirm each entry by pressing the check mark key 8 NOTE The title of the window indicates which input is expected for example the name or number To edit an entry 1 Press the edit key on the entry that you want to edit 2 Change the information that you want 3 Ha each entry the name and phone number by pressing the check mark ey To delete the entire address book e Click the Delete button on the web interface page of the address book 2 16 Speed Dialing The snom 320 supports spe
13. ly its operation in the absence of UC Server please refer to the snom User Manual Objectworld Unified Communications Server 1 1 snom 320 VolP Business Phone Overview 1 2 Key Features Use the numeric keypad with the keys 0 to 9 and to enter digits and letters snom 320 q Q Mute Speaker Headset asc 2 KD Depending on the operating mode you can perform different actions e Entering digits only for example when dialing a phone number e Typing in letters and digits by pressing the keys repeatedly similar to a cellular phone etc Use the Menu key to call up the menu To cancel actions or input use the Cancel key The Enter key confirms actions selections and input For navigation use the large round navigation key in the middle Depending on the operating mode the keys can have context specific meanings which are described in the manual The four keys located below the display are context sensitive function keys Their current mapping is depicted with symbols in the bottom line on the display The twelve keys on the right with LEDs next to them are the programmable function keys onto which you can map different functionalities 2 Objectworld Unified Communications Server 2 Using snom 320 Phone Features This chapter outlines the keys and features that are available on the snom 320 phone UC Server supports all the telephone features that are outlined in this chapter For
14. r agent status to available 1 Dial 83 2 Press 0 at the prompt 3 Hang up Checking your agent status in a call queue You can check your agent status to verify whether you re currently logged into a call queue whether your status is set to temporarily unavailable or whether you re currently logged out of the call queue 20 Objectworld Unified Communications Server Paging To check your agent status 1 2 3 6 Paging Dial 84 lt QueueNumber gt Ensure that you enter the correct queue number The system will indicate your current status as e Logged in e The agent is not available service code lt gt Not Logged in Hang up You can send a live page which allows you to instantly broadcast a page For instructions on sending recorded pages see your system administrator have enabled access for you to do so For more information see your NOTE In order to send a live page your system administrator must system administrator Sending a live page To send a live page From your phone dial 72 or PA After you hear the tone begin speaking When you are finished with the page hang up or use the end call function on your phone Objectworld Unified Communications Server 21 Objectworld 308 Legget Drive Ottawa Ontario K2K 1Y6 Canada Voice 613 599 9698 Fax 613 599 7457
15. ransfer a call to another user s voice mail 86 extension To transfer to extension 300 s voice mail Allows you to transfer a current call to dial another user s voice mail PA PBA service 86300 This features is useful when the intended recipient is away from their desk or out of the office Note The extension dialed must be at least 3 digits long Objectworld Unified Communications Server 13 3 Using UC Server Features UC Server Call Features Key Codes Transfer a call to a call queue 80 queue Use this feature to transfer a caller to a preconfigured departmental call queue If no agents logged into the queue are available to take the call the caller is put on hold until an agent is available Queuing Calls Log into a call queue Allows you to start receiving calls for the specified queue 81 queue Log out of a call queue Allows you to stop receiving calls for the specified queue 82 queue Temporarily Stop Accepting Queued Calls 83 lt 1 9 gt Temporarily makes yourself unavailable for accepting queued calls while not resetting the longest idle agent status Reset agent status to available 83 0 Make yourself available again to accept queued calls Check agent status in a call queue Check your agent status to verify whether you re currently logged into a call queue temporarily unavailable or currently logged out of a call queue 84 queue Picking up Other Calls
16. snom 320 key descriptions see the following section 2 1 Features List Key Descriptions UC Server supports the following main features of the snom 320 phone Placing Calls Answering Calls Holding and Resuming Calls Muting and Unmuting Calls Conferencing Transferring Calls Ending Calls Redialing Forwarding Calls Changing the Volume Setting Do Not Disturb Changing the Ring Tone Listing Calls Speed Dialing Accessing Voice Mail Objectworld Unified Communications Server 3 2 Using snom 320 Phone Features 2 2 Key Descriptions In different operating modes the keys of the numeric keypad represent the following SPC _0 1 1 amp lt gt ef OF y timeout if not numeric 4 Objectworld Unified Communications Server Key Descriptions Additionally the following keys are available Description Mute microphone on off Casing speaker on off RC Headset on off Em Adjust volume lower higher Open phone book na D Y Help Redial Settings menu XML Add on planned Establish 3 party conference Do not disturb mode on off Call hold resume call Call transfer Record a call with server support only Connect to Mailbox EE Y LED for MWI Message waiting indication Objectworld Unified Communications Server 5 2 Using snom 320 Phone Features Figure 2 1 Key mapping 2 3 Placing Calls There are two methods to begin a
17. strator NOTE The call queuing codes in particular the code to Log out of a To log in to a queue as an agent 1 Dial 81 lt QueueNumber gt 2 Hang up To log out of a queue as an agent 1 Dial 82 lt QueueNumber gt As previously noted your system administrator may have changed the code number from the default value of 82 For more information see your system administrator Objectworld Unified Communications Server 19 3 Using UC Server Features 2 Hang up To dial directly into a queue as a caller 1 Dial 80 lt QueueNumber gt 2 Hang up 8 NOTE Contact your system administrator to obtain the queue number for your queue Temporarily stop accepting queued calls If you are logged into a queue to accept incoming queued calls there may be times when you wish to temporarily stop accepting queued calls without logging out of the queue You can manually set your status to unavailable to prevent accepting further incoming queued calls without logging out of the queue Temporarily setting your status to unavailable does not change your longest idle position in the agent group When you make yourself available again by logging back into the queue your idle time is based on the time since your last call including the time that you were unavailable To set your agent status to unavailable 1 Dial 83 2 Press a number from 1 to 9 to indicate your reason for being unavailable 3 Hang up To set you
18. ts is limited to the number of licenses available however additional conference expansion licenses can be purchased Use your SIP phone during the conference to access several options such as muting or adding participants To access the conference bridge 1 From an internal telephone dial 7050 TIP You can also dial 7050 to access the conference bridge from the dial by extension or dial by name directory TO 2 Enter the 4 digit conference ID 3 Follow the prompts to access the conference bridge TIP To access the list of options you can press while the conference is in progress TO Conference option list When you press during a conference the following options are available The available options depend on at which point during the conference you press Only relevant options are available e Press 1 to mute yourself Response You are now muted e Press 2 to unmute yourself Response You are now unmuted e Press 3 to disable entry and exit notifications Response Entry and exit notifications have been disabled e Press 4 to mute all other participants Response All others have been muted to new callers who join the conference To mute new callers press 4 8 NOTE When you press 4 to mute all participants this does not apply again 18 Objectworld Unified Communications Server Queuing Calls e Press 5 to unmute all other participants Response All others
19. umes that you are calling anonymous This is the case with many phones and applications You should use this method only in exceptional cases because entering IP addresses is cumbersome CT The number guessing functionality allows you to choose from dialed numbers missed calls received calls or numbers in the address book that match the beginning of a number you have begun to enter If the displayed number is not the one that you want you can either keep pressing the key in alphanumeric mode to get the next matching number continue typing the number or press the back function key to temporarily switch off number guessing for this session of editing a phone number 2 4 Answering Calls You can answer a call or deny a call When the phone signals an incoming call you can deny the call using the deny key Pressing the deny all key puts the caller on the deny list which always automatically denies that caller If the deny all key is not available it is switched off in the settings You can enable the deny all key using the Web interface Deny All feature To answer a call using the handset e Pick up the handset or press the check mark key 2 5 Holding and Resuming Calls You can hold and resume calls While a call is on hold you can make another phone call by dialing the number that you want When more than one call is on hold it is indicated in the display To use the call hold and resume feature 1 D
20. uring a call press the Hold key Hold means that neither party can hear the other Objectworld Unified Communications Server 7 2 Using snom 320 Phone Features 2 Press the Flash key to resume the call 2 6 Muting and Unmuting Calls To mute the microphone during a call press the soft key Mute or the mute button Press the soft key Unmute or the mute button to enable the microphone again 2 7 Conferencing If the phone is connected to two calls one on hold and one active you can connect all three phones in a conference by pressing either of the conference keys cosi By pressing either of the keys again the conference is disconnected and the calls are or ES all put on hold Conference frequency DTMF or touch tone dialing to conference parties DTMF tones can be used to interact with voice mail systems and automated attendants NOTE Only the conference originator can send dual tone multi call does not disconnect the snom phone from the conference call but 8 NOTE Hanging up the handset or going on hook during a conference instead switches the snom phone to speakerphone mode 2 8 Transferring Calls You can transfer a call using a direct transfer or a consultation transfer To perform a direct transfer 1 During a call press the transfer key The connected party is on hold Call transfer keys Dial the number to which you want to directly transfer the call Press the check
21. you can pickup the call using a different phone This feature is useful if you need to switch phones while on a call 99 park Park a call at a park number selected by UC 99 Server This feature is the same as above except that the call is parked at a number chosen by UC Server instead of you choosing the number to park the call This is useful if you are uncertain whether another call has already been parked at a particular number Pickup a parked call 98 park Enables a user to pick up a parked call Paging Sending a Live Page 72 You can send a live page Examples and Notes 7050 bridge To automatically connect to the conference server bridge number 1234 dial 70501234 To connect to the conference server dial 7050 You will then be prompted to enter a bridge number To park a currently connected call at park number 1234 1 Put the current call on hold 2 Establish a new call 3 Dial 991234 The call is automatically parked at 1234 To park a currently connected call 1 Put the current call on hold 2 Establish a new call 3 Dial 99 The system will tell you what number the call is parked at To pickup a call parked at 1234 dial 981234 Contact your system administrator for instructions on sending recorded pages To send a live page 1 Dial 72 or PA 2 After you hear the tone begin speaking 3 When you are finished with the page hang up or use the end call
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