IBM TotalStorage SAN portfolio expands with a SAN24M
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1. IBM representative or visit http www ibm com services For details on education offerings related to specific products visit http www ibm com services learning index html Select your country and then select the product as the category Technical information Physical specifications e 2026 E12 Width 43 7 cm 17 in Depth 47 3 cm 17 5 in Height 4 1 cm 1 75 in Weight 6 5 kg 15 Ib 104 370 e 2026 Model 224 Width 43 7 cm 17 in Depth 47 3 cm 17 5 in Height 4 1 cm 1 75 in Weight 8 6 kg 20 Ib To assure installability and serviceability in non IBM industry standard racks review the installation planning information for any product specific installation requirements Operating environment Temperature 10 to 38 C 40 to 104 F Relative humidity 5 to 80 Wet bulb caloric value 127 BTU Hr Electrical power 1 25 2A Noise level 5 5 to 6 9 Bels EMC Conformance ICES 003 Class A FCC Part 15 Class A VCCI Class A ITE EN55022 Class A EN55024 AS NZS 3548 Class A CISPR22 Class A Product safety country testing certification CSA 60950 Canada UL Standard 60950 IEC EN60950 CF Europe EN60950 Germany TUV NEMKO Hardware requirements Rack requirements An industry standard 19 inch rack or equivalent with adequate space available 1 EIA unit for the model E12 and model 224 and sufficient power and cooling is required to support the SAN m2. down key attributes of SAN infrastructure e Longwave transceivers field installed in the first four ports support distances up to 10 km SAN12M 1 entry level switch e Fabric switch capabilities to address needs of small to medium sized business applications first time departmental and application specific deployments e 4 8 or 12 non blocking ports with 1 and 2 Gbps FC support for Fabric and Public Loop attached devices e Optional Full Fabric Activation supports ISL and full bandwidth extended distance operation up to 10 km at 2 Gbps for disaster tolerance solutions e Ease of use with zoning support SANpilot Web based management tool and HotCAT nondisruptive microcode update For ordering contact Your IBM representative an IBM Business Partner or the Americas Call Centers at 800 IBM CALL Reference YE001 This announcement is provided for your information only For additional information contact your IBM representative call 800 IBM 4YOU or visit the IBM home page at http www ibm com IBM United States IBM is a registered trademark of International Business Machines Corporation 104 370 Description IBM TotalStorage SAN24M 1 mid range switch 2026 224 The SAN24M 1 mid range switch supports e Storage consolidation e High availability e High port density in a 1 U rack mount chassis It supports long and short wave transceivers offers up to twenty four non b
3. the telephone you must follow IBM s problem determination and resolution procedures Scheduling of service will depend upon the time of your call and is subject to parts availability Service levels are response time objectives and are not guaranteed The specified level of warranty service may not be available in all worldwide locations Additional charges may apply outside IBM s normal service area Contact your local IBM representative or your reseller for country and location specific information CRU service f your problem can be resolved with a CRU keyboard mouse speaker memory HDD and other easily replaceable parts IBM will ship these parts to you for replacement by you If IBM instructs you to return the replaced CRU you are responsible for returning it to IBM in accordance with IBM s instructions If you do not return the defective CRU if IBM so instructs within 30 days of your receipt of the replacement CRU IBM may charge you for the replacement 104 370 On site service IOR 9 hours per day Monday through Friday excluding holidays NBD response IOR 24 hours per day 7 days a week same day response IBM will repair the failing machine at your location and verify its operation Maintenance service The preferred go to market offerings are ServiceElect and ServiceSuite However ICA legacy contracts will still be available for current customers until they are withdrawn Alternative service warran
4. to configure a switch or director so that no frame data is stored after a power off LW SFP Transceiver 4630 One long wave SFP fiber optic transceiver with LC connector supporting distances up to 10 km Inst SAN24M1 IN Cab Plant 9235 Installation of the IBM TotalStorage SAN24M1 in a 2032 C40 cabinet prior to being shipped from the plant Inst SAN24M1 IN Cab Field 9236 Customer installation of the IBM TotalStorage SAN24M1 in a 2032 C40 cabinet when the switch is installed at the customer location Publications The following publications are shipped with the product on a CD ROM Additional copies of publications are available http www ibm com totalstorage SAN m type within the SAN24M1 switch for SANtegrity security vite cana capability enabling fabric and switch binding This feature optionally enhances the security of FCP environment and s is mandatory for FICON cascading configurations a Sr T N N GC26 7666 SAN24M1 Spt FlexPort 4508 Enables an additional 8 IBM TotalStorage SAN24M1 Fabric Switch GC26 7667 ports on the SAN24M1 mid range switch 2026 224 and Customer Setup ald Operations Manual includes eight customer installable SW SFP Transceivers p P and FlexPort activation key SAN24M1 Element Manager 4510 Software and license necessary for the SAN24M1 to be managed by the Enterprise Fabric Connectivity EFC Manager This announcement is provided for your information only F
5. type family of mid range and entry switch products Non rack mounted installation is supported You must order the required country specific power cord Software requirements Specific details on supported operating system releases are available on the Web at http www ibm com totalstorage SAN m type Compatibility Specific details on supported operating systems servers and devices storage products attachability SAN connectivity products and configuration options are available on the Web at http www ibm com totalstorage SAN m type Limitations 2026 E12 cannot be managed using Enterprise Fabric Control Manager EFCM SANpilot embedded GUI product manager via Ethernet access using standard web browser may be used Planning information Cable orders Fiber optic cable A fiber optic cable is required for attaching the SAN m type family to the host system adapters or other storage area Fibre Channel components The cable can be customer supplied or ordered with the 2026 E12 224 in the lengths available The attaching fiber cable must be 50 0 125 micrometers for distances up to 300 meters or 62 5 125 micrometers for distances up to 175 meters The connection is an LC connector type Feature Description Models number Cable Coupler 50u SC SC E12 224 1800 Cable Coupler 9u SC SC E12 224 1801 Fiber Cable 9u 3m LC SC E12 224 1805 Fiber Cable 50u 10m LC SC E12 224 1810 Fiber Cable 50u 10m LC LC E12 224 1811 In m
6. 00 IBM CALL 426 2255 Fax 800 2IBM FAX 242 6329 Internet ibm __direct vnet iobm com Mail IBM Americas Call Centers Dept IBM CALL 11th Floor 105 Moatfield Drive North York Ontario Canada M3B 3R1 Reference YE001 The Americas Call Centers our national direct marketing organization can add your name to the mailing list for catalogs of IBM products Note Shipments will begin after the planned availability date Trademarks FICON EIA and _ ServiceSuite are trademarks of International Business Machines Corporation in the United States or other countries or both TotalStorage is a registered trademark of International Business Machines Corporation in the United States or other countries or both Other company product and service names may be trademarks or service marks of others 104 370
7. 026 224 2026 E12 2026 224 2026 E12 2026 224 2026 E12 2026 224 2026 E12 2026 224 2026 E12 2026 224 2026 E12 2026 224 2026 E12 2026 224 2026 E12 2026 224 2026 E12 2026 224 Feature Purchase number price 4301 4304 4501 4503 4508 4510 4520 4522 4550 4630 4503 9235 9236 1012 1013 1014 1016 1021 1022 1023 1024 1025 1026 1027 1028 1029 1030 2 100 500 3 440 2 030 4 780 2 660 5 240 0 6 520 1 200 2 030 0 0 NC NC NC NC NC NC NC NC NC NC NC NC NC NC shall not limit in any way IBM resellers ability to set their own price Alternative service ICA warranty service upgrades 1 year 1 year Machine IOR IOR type 9x5 24x7 model NBD 4 hour 2026 E12 129 264 2026 224 176 360 Maintenance services Plant field install Both Both Both Both Both Both Both Both Both Both Both Plant Plant Plant Plant Plant Plant Plant Plant Plant Plant Plant Plant Plant Plant Plant Plant 1 year Machine IOR type model 9x5 NBD 2026 E12 755 2026 224 1 029 1 year IOR 24x7 4 hour 1 058 1 440 Purchase price reflects the purchase price for a single unit acquired from IBM and is subject to change without notice This price For ServiceElect ESA Maintenance Service Charges contact IBM Global Services at 888 IBM 4343 426 4343 104 370 IBM Global Financing BM Global Financing offers competitive financing to credit qualifie
8. IBM TotalStorage SAN portfolio expands Hardware Announcement October 5 2004 TTT ye ha t wi SAN24M 1 mid range switch and a SAN12M 1 entry switch for infrastructure simplification Overview The TotalStorage SAN portfolio expands with the introduction of the TotalStorage SAN m type family of mid range and entry switch products They can be architected and scaled into complex enterprise SANs using a high availability backbone director with fabric switches at the edge to support cost effective and high performance solutions The initial offering of the TotalStorage SAN m type family of mid range and entry switch products includes e IBM TotalStorage SAN24M 1 mid range switch 2026 224 e IBM TotalStorage SAN12M 1 entry switch 2026 E12 The IBM TotalStorage SAN24M 1 mid range switch offers storage consolidation high availability and high port density in a 1 U rack mount chassis It supports longwave and shortwave transceivers offers up to twenty four non blocking ports in eight port increments with support for auto sensing auto rate negotiation 1 and 2 Gb sec FC AL and Fabric FC SW It helps you to purchase upgrades to connectivity when needed and integrates support for full Fabric and FC AL tape attachment to SAN m type family of enterprise directors and switches The IBM TotalStorage SAN12M 1 entry switch addresses the needs of entry level SAN applications first time SAN deploymen
9. any situations the required lengths and installation of fiber optic cables will be unique to each customer s configuration and facility specifications IBM Network Integration and Deployment Services offered by IBM Global Services can provide assistance for these unique cabling and installation requirements Several features are available to accommodate simple installations where the Fibre Channel components and attaching subsystems are within the distances available Security auditability and control This product uses the security and auditability features of host hardware host software and or application software to which it is attached The customer is responsible for evaluation selection and implementation of security features administrative procedures and appropriate controls in application systems and communications facilities Terms and conditions This product is available for purchase under the terms of the IBM Customer Agreement ICA Each IBM machine is manufactured from parts that may be new or used In some cases a machine may not be new and may have been previously installed Regardless appropriate IBM warranty terms apply Volume orders Contact your IBM representative IBM Global Financing Yes Warranty period One year Warranty service This machine is eligible under terms and conditions of IBM ServiceSuite the IBM Enterprise Service Agreement ESA or the IBM Maintenance Agreement Con
10. d customers to assist them in acquiring IT solutions Offerings include financing for IT acquisition including hardware software and services both from IBM and other manufacturers or vendors Offerings for all customer segments small medium and large enterprise rates terms and availability can vary by country Contact your local IBM Global Financing organization or visit http www ibm com financing IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers Rates are based on a customer s credit rating financing terms offering type equipment type and options and may vary by country Other restrictions may apply Rates and offerings are subject to change extension or withdrawal without notice Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product But beyond the initial acquisition our end to end approach to IT management can also help keep your technologies current reduce costs minimize risk and preserve your ability to make flexible equipment decisions throughout the entire technology lifecycle Order now To order contact the Americas Call Centers your local IBM representative or your IBM Business Partner To identify your local IBM representative or IBM Business Partner call 800 IBM 4YOU 426 4968 Phone 8
11. e solutions SAN12M1 4pt FlexPort Exp Kit 4304 Enables an additional 4 ports on the SAN12M1 entry switch 2026 E12 and includes four customer installable SW SFP Transceivers and FlexPort activation key SAN24M1 Open Sys Mgmt Server 4501 Open Systems Management activation for the SAN24M1 switch SAN24M1 SANtegrity Activation 4503 Additional code IBM US Announcement Supplemental Information October 5 2004 SAN24M1 Open Trunking 4520 Open Trunking is designed to optimize the total throughput between two SAN m type directors and or switches automatically by redirecting traffic from high utilization links to links with available bandwidth Open Trunking helps continuously monitor loads on all links detect congestion and automatically balance traffic across available ISLs without operator interaction The receiving switch does not need to support Open Trunking capability SAN24M1 Preferred Path 4522 Designed to allow a customer to define routes across a fabric The Preferred Path enhancement modifies the behavior of Open Trunking by providing guidance for the balancing function The Preferred Path configuration helps address user preference regarding exit port assignment but is subject to the standard rules regarding the FSPF protocol SAN24M1 Full Volatility 4550 Designed to support high security environments which require no customer data be retained after power off The Full Volatility feature is designed
12. ected Sun and HP servers e Storage software IBM TotalStorage SAN Volume Controller SVC IBM TotalStorage SAN File System SFS e Storage systems IBM TotalStorage Enterprise Storage Server IBM TotalStorage FAStT Family of Storage Servers IBM TotalStorage Enterprise Tape System 3590 and 3592 IBM TotalStorage Enterprise Tape Library 3494 IBM TotalStorage Enterprise Tape Controller 3592 Model J70 IBM TotalStorage Enterprise Tape Controller 3590 Model A60 IBM 3581 3582 3583 and 3584 Ultrium LTO Tape Libraries Other selected storage systems Note For attachment to tape devices using FC AL the SAN140M and SAN32M 1 require the use of the SAN24M 1 For details of the SAN24M 1 refer to Hardware Announcement 104 370 dated October 5 2004 Accessibility by people with disabilities The following features support use by people with disabilities e Tactile landmarks on home keys e Visual or tactile and auditory indicator of each toggle key state or make the state of that toggle key available to software so that it can provide alternative indicators e Industry standard keyboard and keypad layout e Keys which are tactilely discernible without activating them e Key repeat delay is adjustable to at least two seconds e Industry standard ports for alternative input and output devices e Industry standard display connectors e Non glare screen that allows displays to be repositioned e Color as an en
13. f your call and is subject to parts availability If applicable parts that are considered CRUs will be provided as part of the machine s standard warranty service Service levels are response time objectives and are not guaranteed The specified level of service may not be available in all worldwide locations Additional charges may apply outside IBM s normal service area Contact your local IBM representative or your reseller for country and location specific information Standard service level On site service IOR 1 year 9 hours per day Monday through Friday excluding holidays NBD response IBM will repair the failing machine at your location and verify its operation Alternate service level On site service IOR 1 year 24 hours per day 7 days a week same day response IBM will repair the failing machine at your location and verify its operation Usage plan machine No IBM hourly service rate classification Two When a type of service involves the exchange of a machine part the replacement may not be new but will be in good working order Field installable features Yes Model conversions No Machine installation Customer setup customers are responsible for installation according to the instructions IBM provides with the machine Graduated charges No This product does not contain licensed internal code or licensed machine code Prices Machine Plant type Feature Purchase field Description mode
14. hancement not as the only way to distinguish keys controls or labels e Easily readable lettering and high contrast colors e An interface so that use of system sounds can be known to software e Physical volume control or an interface so that volume can be controlled with software e Upon request provide documentation in an accessible format Software interface Keyboard equivalents are provided for all actions e The product does not interfere with keyboard accessibility features built into the operating system e Labels are associated with controls objects icons and images e Text is provided through standard system function calls or API e Color as an enhancement not as the only way to convey information or indicate an action e System settings for font size and color for all user interface controls e Avoids the use of blinking text objects or other elements e Documentation in an accessible format e Documentation on all accessibility features including keyboard access Trademarks iSeries and Enterprise Storage Server are trademarks of International Business Machines Corporation in the United States or other countries or both TotalStorage S 390 the e business logo zSeries pSeries RS 6000 AS 400 Netfinity and xSeries are registered trademarks of International Business Machines Corporation in the United States or other countries or both Intel is a trademark of Intel Corporation Microsoft and Wind
15. l number price install TotalStorage SAN12M 1 2026 E12 4 425 TotalStorage SAN24M 1 2026 224 5 430 Cable Coupler 50u SC SC 2026 E12 1800 30 Both 2026 224 Cable Coupler 9u SC SC 2026 E12 1801 45 Both 2026 224 Fiber Cable 9u 3m LC SC 2026 E12 1805 225 Both 2026 224 Fiber Cable 50u 10m LC SC 2026 E12 1810 210 Both 2026 224 Fiber Cable 50u 10m LC LC 2026 E12 1811 240 Both 2026 224 104 370 4 Description SAN12M1 Full Fabric Capable SAN12M1 4pt FlexPort Exp Kit SAN24M1 Open Sys Mgmt Server SAN24M1 SANtegrity Activation SAN24M1 8pt FlexPort SAN24M1 Element Manager SAN24M1 Open Trunking SAN24M1 Preferred Path SAN24M1 Full Volatility LW SFP Transceiver SAN24M1 SANtegrity Inst SAN24M1 in Cab Plant Inst SAN24M1 in Cab Field Power cords U K 2 5m 220V 10a European 2 5m 220V 10a Australian 2 5m 220V 10a U S 9 ft 10 in 208 240V Italy Chile Libya 220V 10a Israel 2 5m 250V 10a Thailand Bolivia Peru NEMA 6 15P 250V 10a Denmark 250V 10a Africa Burma Bang 250V 10a Switz Liecht 250V 10a U S 1 8m 240V 15a Non locking NEMA L6 15P U S 1 8m 240V 6a Twist lock NEMA L6 15P U S 2 8m 240V 6a Twist lock NEMA L6 15P Japan 2 8m NEMA L6 15P 1 Machine type model 2026 E12 2026 E12 2026 224 2026 224 2026 224 2026 224 2026 224 2026 224 2026 224 2026 E12 2026 224 2026 224 2026 224 2026 224 2026 E12 2026 224 2026 E12 2026 224 2026 E12 2026 224 2026 E12 2026 224 2026 E12 2
16. locking ports in eight port increments with support for auto sensing auto rate negotiation 1 and 2 Gb sec FC AL and FC SW The SAN24M 1 mid range switch helps you to add connectivity when needed and provides integrated support for Full Fabric and FC AL tape attachment to SAN m type family of enterprise directors and switches IBM TotalStorage SAN12M 1 entry switch 2026 E12 The SAN12M 1 entry level switch specifically addresses the needs of Entry level SAN applications First time SAN deployments Departmental SANs Application specific deployments It offers 4 8 or 12 non blocking ports providing 1 and 2 Gbps Fibre Channel ports utilizing industry standards based auto sensing and auto rate negotiating operation with Fabric and Public Loop attached devices The optional Full Fabric Activation feature enables support for ISL and full bandwidth extended distance operation up to 10 km at 2 Gbps when configured with longwave transceivers to help disaster tolerance solutions Supported servers and storage systems Each new switch supports Fibre Channel connectivity for e Servers IBM server zSeries and selected S 390 servers SAN24M 1 only IBM server pSeries and selected RS 6000 servers IBM server servers iSeries and selected AS 400 IBM server xSeries and selected Netfinity servers Other Intel based servers running Linux Microsoft Windows 2000 or Windows 2003 Sel
17. or additional information contact your IBM representative call 800 IBM 4YOU or visit the IBM home page at http www ibm com IBM United States IBM is a registered trademark of International Business Machines Corporation 104 370 Order Title number Enterprise Operating System Command GC26 7669 Line Interface User Manual for IBM TotalStorage Products SANpilot User Manual for IBM TotalStorage Products GC26 7670 McDATA Element Manager for IBM GC26 7672 TotalStorage SAN24M1 and 12M1 Switch User Manual McDATA Fabricenter Equipment Cabinet GC26 7674 Installation and Service for IBM Products Manual IBM Products in a SAN Environment GC26 7675 Planning Manual IBM TotalStorage SAN 2026 Model E12 SAN12M1 Statement of Limited Warranty GC26 7690 IBM TotalStorage SAN 2026 Model E24 SAN24M1 Statement of Limited Warranty GC26 7691 Services Integrated Technology Services IBM services include business consulting outsourcing hosting services applications and other technology management These services help you learn about plan install manage or optimize your IT infrastructure for e business They can help you integrate your high speed networks storage systems application servers wireless protocols and an array of platforms middleware and communications software for IBM and many non IBM offerings IBM is your one stop shop for IT support needs For more details on available services contact your
18. ows are trademarks of Corporation Linux is a trademark of Linus Torvalds in the United States other countries or both Other company product and service names may be trademarks or service marks of others Microsoft 104 370 ll Feature descriptions Fibre Optic cables Cable Coupler 50u SC SC 1800 One fiber cable coupler multimode 50u duplex SC SC female female that allows you to attach an existing fiber cable with SC type connectors to a port with a LC type connector Cable Coupler 9u SC SC 1801 One fiber cable coupler singlemode 9u duplex SC SC female female that allows you to attach an existing fiber cable with SC type connectors to a port with a LC type connector Fiber Cable 9u 3m LC SC 1805 One 3 meter singlemode 9u fiber cable LC SC with a duplex male SC connector at one end and a duplex male LC connector at the other end Fiber Cable 50u 10m LC SC 1810 One 10 meter multimode 50u fiber cable LC SC with a duplex male LC connector at one end and a duplex male SC connector at the other end Fiber Cable 50u 10m LC LC 1811 One 10 meter multimode 50u fiber cable LC LC with duplex male LC connectors at both ends Other features SAN12M1 Full Fabric Capable 4301 Supports Inter Switch Link ISL and full bandwidth extended distance operation up to 10 km at 2 Gbps when configured with the optional LW SFP Transceiver 4630 to help disaster toleranc
19. sult your IBM Representative for details When a type of service involves the exchange of a machine part the replacement may not be new but will be in good working order If required IBM provides repair or exchange service depending on the type of warranty service specified for your machine An IBM technician will attempt to resolve your problem over the telephone you must follow IBM s problem determination and resolution procedures Scheduling of service will depend upon the time of your call and is subject to parts availability Service levels are response time objectives and are not guaranteed The specified level of warranty service may not be available in all worldwide locations Additional charges may apply outside IBM s normal service area Contact your local IBM representative or your reseller for country and location specific information Customer replaceable unit CRU service f your problem can be resolved with a CRU keyboard mouse speaker memory HDD and other easily replaceable parts IBM will ship these parts to you for replacement by you If IBM instructs you to return the replaced CRU you are responsible for returning it to IBM in accordance with IBM s instructions If you do not return the defective CRU if IBM so instructs within 30 days of your receipt of the replacement CRU IBM may charge you for the replacement ServiceSuite and _ ServiceElect formerly maintenance For ServiceElect 2125 5510 Ser
20. ts departmental SANs and application specific deployments It offers 4 8 or 12 non blocking ports providing 1 and 2 Gbps Fibre Channel ports that use industry standards based auto sensing and auto rate negotiating operation with Fabric and Public Loop attached devices The optional Full Fabric Activation feature enables support for Inter Switch Link ISL and full bandwidth extended distance operation up to 10 km at 2 Gbps when configured with longwave transceivers to help support disaster tolerance solutions Support for some configurations may not be available on the initial availability date Key prerequisites For a list of supported servers and storage refer to the Description section For availability dates configuration options server models operating systems levels and attachment capabilities refer to http www ibm com totalstorage SAN m type Planned availability date October 15 2004 At a glance The initial TotalStorage SAN m type family offering includes SAN24M 1 mid range switch e Integrated support for Full Fabric and Fibre Channel Arbitrated Loop FC AL tape attachment to IBM SAN m type family of enterprise director and switch products e Up to 24 non blocking FC ports 8 port increments with auto sensing and auto rate negotiation support for 1 and 2 Gb sec devices e in band management optional Open Systems Management Server capability and SANtegrity to lock
21. ty service upgrades f required IBM provides repair or exchange service depending on the type of warranty service specified for your machine An IBM technician will attempt to resolve your problem over the telephone you must follow IBM s problem determination and resolution procedures Scheduling of service will depend upon the time of your call and is subject to parts availability Service levels are response time objectives and are not guaranteed The specified level of warranty service may not be available in all worldwide locations Additional charges may apply outside IBM s normal service area Contact your local IBM representative or your reseller for country and location specific information On site service IOR 9 hours per day Monday through Friday excluding holidays NBD response IOR 24 hours per day 7 days a week same day response IBM will repair the failing machine at your location and verify its operation You must provide a suitable working area to allow disassembly and reassembly of the IBM machine The area must be clean well lit and suitable for the purpose Maintenance services f required IBM provides repair or exchange warranty service upgrades depending on the type of service specified for your machine An IBM technician will attempt to resolve your problem over the telephone You must follow IBM s problem determination and resolution procedures Scheduling of service will depend upon the time o
22. viceSuite 2125 5745 Statements of Work ESA and Warranty service upgrade f required IBM provides repair or exchange warranty service upgrades depending on the type of service specified for your machine An IBM technician will attempt to resolve your problem over the telephone You must follow IBM s problem determination and resolution procedures Scheduling of service will depend upon the time of your call and is subject to parts availability If applicable parts that are considered CRUs will be provided as part of the machine s standard warranty service Service levels are response time objectives and are not guaranteed The specified level of service may not be available in all worldwide locations Additional charges may apply outside IBM s normal service area Contact your local IBM representative or your reseller for country and location specific information On site service e IBM on site repair IOR 9 hours per day Monday through Friday excluding holidays next business day NBD response e IOR 9 hours per day Monday through Friday excluding holidays same day response e IOR 24 hours per day 7 days a week same day response IBM will repair the failing machine at your location and verify its operation Maintenance services f required IBM provides repair or exchange service depending on the type of warranty service specified for your machine An IBM technician will attempt to resolve your problem over
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