Keylo Operating Manual
Contents
1. Note It is possible to have more than 1 keylo base station connected to a single PC however the installation procedure above must be repeated for each base station In this scenario and when using the send output file function of HELEN each base station will have a unique identifier within the ports drop down list e g KEYLO 1 KEYLO 2 etc If you are using a laptop with battery power only you may wish to unplug the Base Station when it is not in use to conserve battery power Close the SEND OUTPUT FILE dialog window first before unplugging the Base Station Page 6 of 19 HANOVER DISPLAYS LIMITED Transferring destination list to Keylo To transfer data to the Keylo it must be programmed using the HELEN software via the Keylo Base Station This is plugged into any one of the USB ports on the PC 1 Start the HELEN program and load the Destination List you wish to transfer Plug the Base Station into the USB port on your PC if it is not already connected The Orange LED on the Base Station will light to indicate the base station is powered up Plug the Keylo fully into the Base Station The Keylo LED will not light at this stage In HELEN Select FILE gt SEND OUTPUT FILE You will see the windows shown below If this option is disabled then first select FILE gt SAVE OUTPUT FILE or load another Destination List See the HELEN User Manual for further information In the Port drop down list box on the wi2. plug the Base Station in again you should be prompted to install the base station drivers as detailed in chapter 3 of this manual The message ERIC DERIC detected waiting for a response does not appear in the HELEN send output file window Only 1 download can be attempted and or completed for each time the Keylo is plugged into the Base Station If the Keylo s previous download was un successful the Keylo must be un plugged from the Base Station and then plugged in again to reset it The baud rates on the Keylo and PC don t match and therefore the two devices are unable to communicate The Keylo s default baud rate has been changed Contact Hanover Displays to find out how to reset the Keylo back to its default settings The message KEYLO x xx is ready for loading appears in the window but the Keylo LED is not flashing orange The user has not clicked the OK button of the HELEN send output file dialogue within 60 seconds and this has caused the Keylo to time out Un plug the Keylo from the Base Station Cancel the send output file dialogue in HELEN Plug the Keylo back into the base station and then select FILE gt SEND OUTPUT FILE in HELEN Page 17 of 19 Troubleshooting Plugging into Controller HANOVER DISPLAYS LIMITED PROBLEM DESCRIPTION SOLUTION The Sign Controller constantly displays POLLING The baud rat
3. HANOVER DISPLAYS LIMITED Keylo Operating Manual 2 2 J Mi J O lt 0 Q u pA Mi lt u 0 O 3 Hanover Displays Ltd Unit 24 Cliffe Industrial Estate Lewes East Sussex BN8 6JL Tel 44 0 1273 477528 Fax 44 0 1273 407766 0020 54 0039 F HANOVER DISPLAYS LIMITED GUIDE TO KEYLO PRELIMINARY 24 June 2004 Updated 21 September 2005 Pg 9 IMPORTANT Ensure the controller is powered up before inserting the Keylo COPYRIGHT HANOVER DISPLAYS LTD 2005 The copyright of this document is vested in Hanover Displays Ltd and the document is issued in confidence for the purpose only for which it is supplied It must not be reproduced in whole or in part or used for tendering or manufacturing purposes except under an agreement or with the consent in writing of Hanover Displays Ltd and then only on the condition that this notice is included in any such reproduction All trademarks are recognised Page 2 of 19 HANOVER DISPLAYS LIMITED Contents Introduction Operating Conditions Supported Features Compatible Sign Controllers Non Compatible Sign Controllers Installation of Key lo Base Station onto PC Transferring destination list to Keylo Connecting to a Sign Controller Keylo LED flashing Data Transfer Keylo LED flashing Errors Troubleshooting Plugging into PC Troubleshooting Plugging into Controller Page 3 of 19 HANOVER DISPLAYS LIMITED Introduction Th
4. ase Station close the HELEN send output file window by clicking CANCEL Then re select FILE gt SEND OUTPUT FILE in HELEN If this doesn t resolve the problem close the download window by clicking CANCEL unplug the USB cable from the Base Station wait a few seconds plug it in again and re select FILE gt SEND OUTPUT FILE in HELEN as per usual ERROR 3 Protocol Error DESCRIPTION Information exchanged during the transfer indicates an error has occurred DETAILS and SOLUTION If this occurs when the Keylo is plugged into the Sign Controller it may be due to one of the following reasons e The file to be transferred is larger than the available memory in the Sign Controller check that the size of the file you wish to transfer does not exceed the available memory in the Sign Controller The input voltage from the vehicle to the Sign Controller is too low Verify that the voltage being supplied to the sign controller is at least 19 Volts If this occurs when the Keylo is plugged into the PC it may be because the file to be transferred is bigger than the available memory in the Keylo the HELEN software will also warn you if this occurs The error occurred because of a glitch during communication Retry the data transfer again Page 13 of 19 HANOVER DISPLAYS LIMITED ERROR 4 Communication Timeout DESCRIPTION Either the PC or Sign Controller has taken too long to respond The most common cause is du
5. e Keylo has been developed to make the process of transferring destination lists and firmware upgrades to DERIC ERIC and ERIC vehicle based Sign Controllers more convenient Previously an ERIC or DERIC configured as a Data Loader was used to transfer the data from the PC to the Sign Controller The Keylo offers the additional advantages that it is small portable and robust and fits easily into the user s pocket In addition no transfer cable is required In conjunction with its partner Base Station and the HELEN destination list software data can be quickly and easily loaded into the Keylo The Keylo features a 4 MB memory capacity The Keylo can then be taken to the desired sign controller s once plugged in the transfer of data to the Sign Controller is handled automatically Operating Conditions PC Hardware The Keylo is designed to work with IBM PC compatible computers A USB port either USB 1 1 or USB 2 0 must be present on the computer Note If you are using a USB hub it must be a self powered type PC Software The PC must be running one of the following versions of the Windows operating system English Arabic Windows XP Windows 2000 English Arabic Windows 98SE Note that Windows 95 is not supported HELEN software version 2 0 L or later must be installed Please contact Hanover Displays if you do not already have the correct version of HELEN Page 4 of 19 HANOVER DISPLAYS LIMITED Sign Con
6. eady RED This is a test to show the individual portion of the keylo LED are working Communication with the Keylo starts File transfer is about to start If the keylo is being used in HELEN The OK button must now be clicked within 60 seconds or the Keylo will time out LED flashes GREEN LED flashes ORANGE File transfer in progress Checking checksum LED flashes ORANGE quickly LED flashes ORANGE slowly File Transfer completed successfully Keylo may now be removed from the Base Station or Controller LED steady GREEN Error occurred during transfer LED flashes GREEN once followed by a number of RED flashes See section Keylo LED flashing Errors for more information Page 11 of 19 HANOVER DISPLAYS LIMITED Keylo LED flashing Errors Errors in downloading are indicated by the LED flashing at approximately two second intervals The LED will first flash green and then flash red a number of times This flashing sequence will be repeated until the Keylo is removed from the base station or sign controller The number of red LED flashes indicates the error number and the table below can be used to determine the problem If the error occurs while the Keylo is plugged into a Sign Controller the Sign Controller may also give an error code on its LCD screen which can also help to further pin point the cause of the error Number Error D
7. es on the Keylo and Sign Controller don t match meaning the two devices are unable to establish communication with each other The standard baud rate of the Keylo is 104167 Confirm that the Sign Controller is also configured to the same baud rate as outlined in Chapter 2 Operating Conditions The Keylo s default baud rate has been changed Contact Hanover Displays to find out how to reset the Keylo to its default settings If the Keylo is also showing an error number 1 then no valid file exists in the Keylo Download a valid file to the Keylo from HELEN Retry and confirm that the download was successful The Sign Controller displays LOAD ABORTED with the number 1005 The data held by the Keylo is too large for the sign controller s memory Decrease the size of the destination list or increase the memory in the sign controller The input power from the vehicle to the Sign Controller is too low See ERROR 3 in Chapter Error Reference source not found Error Reference source not found Flash memory chips in the Sign Controller may be damaged The flash chips in the Sign Controller may be damaged Please contact Hanover Displays Page 18 of 19 The Sign Controller displays LOAD ABORTED with the number 1222 The Sign Controller displays LOAD ABORTED with the number 12F2 or 12F4 The Profile Number selected in the Sign Controller doesn t matc
8. escription of red flashes 1 Invalid file or Profile number 2 Communication Error 3 Protocol Error 4 Communication Timeout 5 Undefined Error ERROR 1 Invalid File or Profile Error DESCRIPTION No file is loaded into the Keylo or the file is invalid or the profile requested by the controller doesn t exist in the Keylo or the file in the Keylo is incompatible with the Sign Controller or the file from the PC has not been successfully stored in the Keylo or if you are using a DERIC controller the file stored in the Keylo is too large and will not fit into the available memory of the DERIC SOLUTION Transfer a valid file from the PC to the Keylo If the file is a container file ensure that the profile number specified in the System menu of the sign Controller matches one of the profiles stored in the container file Reduce the size of your destination list so it will fit into the controller s memory Page 12 of 19 HANOVER DISPLAYS LIMITED ERROR 2 Communication Error DESCRIPTION An error has occurred during the communication process SOLUTION If this occurs when the Keylo is plugged into the Sign Controller confirm That the Sign Controller is configured as outlined in Operating Conditions Restart the communication by unplugging the Keylo waiting for the Sign Controller to reset and then plugging the Keylo back in If this occurs when the Keylo is plugged into the B
9. h any of the profile container files transferred to the Keylo The Sign Controller has encountered a Communication Error HANOVER DISPLAYS LIMITED Change the Sign Controllers Profile Number Load a new Destination List into the Keylo without profiles i e not a container file or ensure the correct container file is present The error number displayed by the controller may also be number 1005 Unplug the Keylo wait for the Sign Controller to restart and plug the Keylo in again The error number displayed by the controller may also be number 1005 The Sign Controller displays LOAD ABORTED with the number 1209 The data held by the Keylo is too large for the sign controllers memory Decrease the size of the destination list or increase the memory in the sign controller Page 19 of 19
10. lo Base Station onto PC Ensure that the HELEN Software V2 0L or later is already installed on the PC Refer to the HELEN User Manual for installation information This User Manual assumes that the user already has some familiarity with the HELEN software and the windows user interface 1 Plug the USB cable into any one of the USB ports on the PC and then into the socket on the rear of the Keylo Base Station Plug the Keylo into the Base Station Windows will detect the connected Base station and will then display the Add Found New Hardware Wizard The drivers are located on the Hanover Resource CD which should now be inserted into your CD ROM drive Select the Search for a suitable driver or Install the software automatically Recommended option and click Next If windows asks you where to search for the drivers check the CD ROM tick box only Windows will now search for the driver When found windows may inform you that it has found them and prompt you to click on the next button At the following window click the finish button If you are using Windows XP windows may inform you that the Keylo Base station drivers have not passed Windows logo testing Click on the Continue Anyway button The following window will inform you that The wizard has finished installing the software Click on finish The Base Station has now been correctly installed The Base Station may be left permanently plugged into the PC
11. ndow shown below select the USB port that the Keylo base station is connected to in this case KEYLO 1 Once selected the message in the bottom left hand corner of the window will change to that shown in the example below On first connection the base station may take approximately 10 seconds before this connection message is displayed thereafter connection time is reduced to approximately 3 5 seconds At this stage the Keylo LED should be lit Note If you connect the Base Station to the PC after Send Output File has been selected in HELEN then it will not be detected and you will be unable to select the KEYLO option from the Port drop down list box amp Send Output File File Format Port Binary Output File KEYLO 1 C Intel Hex Output File ERIC DERIC detected Waiting for a response _ Cancel Page 7 of 19 HANOVER DISPLAYS LIMITED 7 Wait for the HELEN software to detect the Keylo When this has occurred the message at the bottom left of the dialogue box will change to KEYLO x xx is ready for loading as shown below Send Output File File Format Port Binary Output File KEYLO 1 y C Intel Hex Output File KEYLO 1 14 is ready for loading Please press OK to upload Cancel output file 8 Click on the OK button within 60 seconds to start the transfer 9 The Keylo LED will begin a sequence of flashes when the Keylo LED eventually becomes a steady green col
12. oubleshooting section Page 15 of 19 Troubleshooting Plugging into PC HANOVER DISPLAYS LIMITED PROBLEM DESCRIPTION SOLUTION Keylo Base Station LED does not light up when plugged into PC In the Helen send output file window there is no USB option listed The Base Station LED should always be lit when correctly plugged into a PC that is running and not in a Power Down mode e g SLEEP STANDBY or HIBERNATE The Base Station drivers must be installed and the base station must be plugged into the PC before selecting FILE gt SEND OUTPUT FILE in HELEN Check that the PC is on Check that the PC is notina SLEEP or HIBERNATE state Check the USB cable is correctly plugged into a USB port on the PC and the Keylo base station Unplug and plug USB cable back in at both ends Remove the Keylo and see if problem persists If so the Keylo may be damaged and be the cause of the problem Plug the Base Station into the PC close the send output file window and re open it by selecting FILE gt SEND OUTPUT FILE Check the version of HELEN you are using is greater than version 2 0 L If it is an earlier version then install the required version The USB driver was not installed correctly Un plug the Base Station from the PC un install the USB driver using the Windows remove hardware option from the control panel Page 16 of 19 HANOVER DISPLAYS LIMITED Then
13. our the transfer has completed successfully You may remove the Keylo from its base station and use it to transfer the Destination list to the desired Sign Controller s 10 If the Keylo LED does not eventually change to a steady green colour but continues to flash then an error has occurred The number of flashes defines the type of error See section Keylo LED flashing Errors for further information NB The Key lo must be disconnected from the base station before another data file can be downloaded Once the download is successful to close the above window you can either click on Cancel or X Do not click OK Page 8 of 19 HANOVER DISPLAYS LIMITED Connecting to a Sign Controller If there is a valid file stored in the Keylo the file transfer will begin automatically as soon as it is plugged into the sign controller IMPORTANT Ensure the controller is powered before inserting the Keylo 1 Plug the Keylo into the 9 Way D connector on the front panel of the Sign Controller The Keylo LED will flash green briefly and then become a steady red colour Once the communication starts the Keylo LED will begin a sequence of flashes The screen of the Sign Controller will indicate that a data transfer is taking place The following screens will appear on the Sign Controller Sign Controller Polling Waiting Erasing Loading 2 Once the LED on the Keylo stays green the Keylo has successfully comple
14. ring transfer of data from HELEN to the Keylo When send output file is selected in HELEN and the user has selected the appropriate Keylo from the ports drop down list HELEN will then display the message KEYLO x xx is ready for loading The USER must then click the OK button within 60 second of this message being displayed If the OK button is not clicked within this time a timeout will occur It is possible that the baud rates of the Keylo and Sign Controller don t match and therefore the two devices are unable to communicate See Error 2 Communication Error The Keylo and PC or Sign Controller have gone out of sync with one another in their communication SOLUTION If this occurs when the Keylo is plugged into the Sign Controller restart the Communication by unplugging the Keylo waiting for the Sign Controller to Reset and then plugging the Keylo back in If this occurs when the Keylo is plugged into the Base Station close the send output file window by clicking CANCEL and re select FILE gt SEND OUTPUT FILE in HELEN Page 14 of 19 HANOVER DISPLAYS LIMITED ERROR 5 Undefined Error DESCRIPTION An undefined error has disrupted the communication SOLUTION Re start the data transfer in the prescribed manner If this error re occurs while plugged into a Sign Controller a new file may have to be loaded into the Keylo from the PC If the problem persists after trying these solutions refer to Tr
15. ted communication with sign controller and should be removed The sign controller will reset and depending on the size of the file transferred the Sign Controller may take some time to process the file it has received Wait until the controller has finished processing the file to ensure that the transfer was successful Depending on the controller type amp software if the file transfer was successful the controller will either display idle or revert to the last selected destination Page 9 of 19 HANOVER DISPLAYS LIMITED If the previous amp newly downloaded database both contain the same destination number Sign Controller Sign Controller ORSETT ze Haz If the file transfer was not successful the follow screen will appear Sign Controller NO DATA If this occurs then either the file transfer did not complete successfully or the file transferred was not suitable for the Sign Controller The Keylo LED should also flash to indicate an error has occurred A download should be attempted again If this fails then see sections Keylo LED flashing Errors amp Troubleshooting Page 10 of 19 Keylo LED flashing Data Transfer HANOVER DISPLAYS LIMITED Action LED Status HELEN Keylo is plugged into the Base station Send Output File amp Keylo is selected DERIC ERIC Keylo is plugged into the front panel connector LED flashes GREEN briefly and then st
16. troller Configuration In order for the Keylo to work correctly the ERIC or DERIC controller must have two parameters within the system section set to the correct values shown below Note that The Sign Controller is usually shipped with these settings already set to these values Please consult the DERIC or ERIC manual if you require further information on how to change these system settings e The Auto load transfer Speed AS must be set to 104167 e The Auto load transfer Format AF must be set to BIN Supported Features Timed Updates Container files and profiling using the profile PF parameter in the Sign Controller Firmware upgrades to the Sign Controller Compatible Sign Controllers The Keylo will operate with all versions of the ERIC controllers and DERIC V3_0b or later and ERIC V3_0A or later If controller firmware upgrades are necessary then some older versions of ERIC and DERIC may require a newer firmware chip to be fitted internally before firmware upgrades can be carried out via connection to their front panel 9way D type connector firmware downloading via the front panel will then be possible Non Compatible Sign Controllers Older ERIC and DERIC controllers will not work with the Keylo since their hardware is incompatible with the Keylo system The Keylo is designed to work only with Hanover Displays Sign Controllers Page 5 of 19 HANOVER DISPLAYS LIMITED Installation of Key
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