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Client Manual - Verifone Support Portal

1. Report Filters Start 3 7317 2004 12 00 00 AM End 3 31 2004 11 59 00 PM Member Po Sort Order Compary Card P Result UserID l Bah f ooo Ticket Po Amount Merchant fa amp p pr ove d Sort Order You may sort by Company name or by Final Date In the Report Filters area you can select the Start and End dates and a Sort Order Click the OK button to view print save the report 111 Periodic Payments by Account This report shows a summary of periodic payments based on customer database accounts that were processed within the selected date range To access the Periodic Payments by Account report filter click Reports on the menu bar Click the Periodic Payments option Click the Summary by Customer ID option Report Type Periodic Payments by Account Print To Screen C Printer Report Filters Start 5 11 2010 12 00 00 AM End 571172010 11 59 59 PM Membe saad Type jal Card P Status Approved User ID P Batch sid Ticket Amount 0 Merchant In the Report Filters area you can select the Start amp End date the card Member the Card the User ID that processed the transactions the Ticket the Card Type the Status of the transactions processed the Batch the Amount and the Merchant Click the OK button to view print save the report 112 Periodic Payme
2. e Note You will be required to log in as System Manager or a Cashier with Hardware Configuration privileges in order to set up this feature WiReport Printer Setup oj xj l OK Report Printer 7 Cancel Configure 1 Click Setup on the menu bar Click the Printer option Click the Report option 2 Click the small drop down arrow button to the right of the Report Printer field Select the printer that Client will use to print reports and contracts 3 Click the Configure button Client will cause Windows to display the configuration window for the printer selected in the Report Printer field 4 Review the configuration window and make sure the correct settings have been configured for your printer You may want to refer to your printer s documentation Click the Print button when you re done to return to the Report Printer Setup window 5 Click the OK button to return to the main Client window Proceed to the next section Client Card Reader Setup 45 Client Card Reader Setup Simple Explanation This window allows you to set up a card reader to swipe cards that is to read the data stored on the card s magnetic strip by manually passing it through the card reader This window is separate from the Card Reader Setup window at the Server location You may choose to set up or not set up this device at either location Server and or Client If you do not have a card reader
3. Manufacturer Product Ingenico 3010 eN Crypt 2100 Set up in Client as Ingenico 3010 k X x X X x x Ingenico Set up in Client as eN Crypt 2100 Set up in Client as VeriFone 101 1000 e Baud 1200 VeriFone 1000 XIXIXIX e Parity Even e Data Bits 7 e Time Out 4 Set up in Client as VeriFone 101 1000 Windows 7 2008 and all Windows 64 bit Users see Note at end of table VeriFone 1000 SE X X X X X X e Baud 1200 e Parity Even e Data Bits 7 e Time Out 4 53 Manufacturer Product y VeriFone 1000 SE USB Set up in PCCharge as VeriFone 101 1000 Windows 7 2008 and all Windows 64 bit Users see Note at end of table e Baud 1200 e Parity Even e Data Bits 7 e Time Out 4 VeriFone 2000 Set up in Client as VeriFone 2000 e Baud 1200 e Parity Even e Data Bits 7 e Time Out 4 VeriFone Everest Set up in Client as VeriFone Everest Device must be on COM port 1 Requires device drivers from VeriFone VeriFone Everest Plus Set up in Client as VeriFone Everest Device must be on COM port 1 Requires device drivers from VeriFone VeriFone MX830 Serial only device Set up in PCCharge as MX830 e Baud 115200 e Parity None e Data Bits 8 e Time Out 9 VeriFone PCCharge Partner Set up in PCCharge as PCCharge Partner This device is a combined PIN pad card reader and receipt printer
4. Note You will be required to log in as System Manager or a Cashier with oe Hardware Configuration privileges in order to set up this feature Tested Check Readers We test Client with a wide range of hardware in a variety of conditions If you have hardware not shown on this list and are able use it successfully with your copy of Client please contact us at feedback pccharge com and inform us of your results Set up each device as specified in the Notes column Manufacturer Product aie Check and card swipe device MagTek Maxi Mier RANER Set up in Client as Keyboard Wedge ai Check and card swipe device MagTek MineMier nl aul ial Set up in Client as Keyboard Wedge Client PIN Pad Setup Simple Explanation This window allows you to set up a PIN Pad for accepting debit transactions If you do not have a PIN Pad installed on your machine leave this window set to its default setting as shown below with NONE selected and skip ahead to the next section Performing Test Transactions see page 55 Note If you plan to process debit card transactions you ll need to have a oe card reader and PIN Pad connected to your computer Note You will be required to log in as System Manager or a Cashier with oe Hardware Configuration privileges in order to set up this feature Configure PinPad Information j x PinPad Com
5. Manufacturer Product Manual tear off Drivers available Citizen CBM 1000 X X X online Set up in PCCharge as Roll Printer Set the Column Width to 40 Drivers available online Set up in Citizen iDP 3550 X X X PCCharge as Roll Printer Set the Column Width to 40 43 Manufacturer Product Citizen CPM 10 without card reader Thermal printer Drivers available online Set up in PCCharge as Roll Printer Set the Column Width to 40 Star Micronics SP2000 Manual tear off Drivers available online Set up in PCCharge as Roll Printer Set the Column Width to 40 Star Micronics TSP143U Automatically cut off Thermal printer Drivers available online Set up in PCCharge as Roll Printer Set the Column Width to 40 Star Micronics TSP643C Automatically cut off Thermal printer Drivers available online Set up in PCCharge as Roll Printer Set the Column Width to 40 Star Micronics Epson TSP700 M129C TM T88llIP Automatically cut off Thermal printer Drivers available online Set up in PCCharge as Roll Printer Set the Column Width to 40 All Windows 64 bit Users see Note at end of table Drivers available online Set up in PCCharge as Roll Printer Set the Column Width to 39 Epson TM T90 Set up in PCCharge as Roll Printer Set the Column Width to 39 Epson TMU220B Set up in PCCharge as Roll Printer
6. amp End date the card Member the Card the User ID that processed the transactions the Ticket the Card Type the Status of the transactions processed the Batch the Amount and the Merchant Click the OK button to view print save the report 101 Book The Book report shows transactions that were performed using the Book Transaction window To access the Book report filter click Reports on the menu bar Click the Transactions option Select Book from the drop down list oix Report Type Book 7 Print To Screen Printer File Report Filters Start jiza 2003 12 00 00 4M x End 12731 2003 11 59 00 PM Member Po Card Type jars Card Po Result Approved User ID O O Batch E Ticket 0 Ame Merchant faj In the Report Filters area you can select the Start amp End date the card Member the Card the User ID that processed the transactions the Ticket the Card Type the Status of the transactions processed the Batch the Amount and the Merchant Click the OK button to view print save the report 102 Ship The Ship report shows transactions that were performed using the Ship Transaction window To access the Ship report filter click Reports on the menu bar Click the Transactions option Select Ship from the drop down list cid Report Type Ship X Print To Screen Printer File Report
7. Help Cancel Back next gt Finish Note If changes are may to any payment processing account information in oe the Server location of PCCharge Pro Payment Server you should revisit this Setup Wizard to make sure that PCCharge Client has the most recent configuration information 32 PCCharge Path Simple Explanation PCCharge Client needs to know where to find the executable file for the Server location of PCCharge This window allows you to specify where that file is installed e Note You may need the assistance of a network administrator or someone else familiar with your local computer network in order to complete the following steps e Note If changes are may to any payment processing account information in the Server location of PCCharge Pro Payment Server you should revisit this Setup Wizard to make sure that PCCharge Client has the most recent configuration information PCCharge Client Setup Wizard The first step is the enter the path to the PCCharge Executable You may also change the timeout values for the transaction and the card swipe Path PCCharge Path C Program Filesi PCCW Browse m Secure SSL TCP IP Integration Configure IP Settings Transaction Timeout __ Card Swipe Timeout Timeout in seconds feo Timeout in seconds 4 Help Cancel lt Back L u gt Finish 1
8. Post Auth Void Credit Credit Card Number Card Issuer OO Process Card Member oOo O Exp Date MMYY Cancel Amount oO Ticket Number oOo Process Zip Oo Offline Street Card Verification Value Close 2 9 2006 11 01 AM 56 You ll need a credit card with an active account use one that has adequate funds for testing purposes We suggest that you use your own credit card since you ll be transferring funds from that card s account to your business merchant account Enter the credit card s number into the Credit Card Number field Make sure that you enter the number without spaces or dashes Click in the white space next to the words Card Member and type in the cardholder name exactly as show on the credit card Look at the Card Issuer field It should now display the type of card being processed VISA MC DISC etc If UnKn is displayed it means that the card number you ve entered is incorrect and that you ll need to re enter it After you ve re entered it click in the white space next to the words Card Member PCCharge should display the correct card type in the Card Issuer field Enter the card s four digit expiration date into the Exp Date MMYY field without using spaces or dashes Enter the number 1 into the Amount field without a dollar sign or a decimal point Client will automatically recognize 1 as one dollar Click the Process button Client may ask if the customer s card is presen
9. Security Standard Requirements 1 8 3 and 12 3 9 11 Encrypt sensitive traffic over public networks 11 1 If the payment application sends or facilitates sending cardholder data over public networks the payment application must support use of strong cryptography and security protocols such as SSL TLS and Internet protocol security IPSEC to safeguard sensitive cardholder data during transmission over open public networks Examples of open public networks that are in scope of the PCI DSS are e The Internet e Wireless technologies e Global System for Mobile Communications GSM e General Packet Radio Service GPRS PCI Data Security Standard Requirement 4 1 11 2 The payment application must never send unencrypted PANs by end user messaging technologies for example e mail instant messaging chat PCI Data Security Standard Requirement 4 2 12 Encrypt all non console administrative access 12 1 Instruct customers to encrypt all non console administrative access using technologies such as SSH VPN or SSL TLS for web based management and other non console administrative access Telnet or rlogin must never be used for administrative access PCI Data Security Standard Requirement 2 3 13 Maintain instructional documentation and training programs for customers resellers and integrators 13 1 Develop maintain and disseminate a PA DSS Implementation Guide s for customers resellers and integrators that accomplishes the following 13
10. You must specify the location of the main executable file for the Server location of PCCharge Enter the filename and its path into the field labeled PCCharge Path or use the Browse button to specify the location of your PCCharge executable The PCCharge Pro executable is pccw exe The default PCCharge Pro path is c Program Files pccw The PCCharge Payment Server executable is Active Charge exe The default PCCharge Payment Server path is C Program Files Active Charge 33 Note The example shows a path where Client is installed on the same e machine as the server application If the Client is not on the same machine as the server application the installer will need to browse across the network to the machine that has the server application installed or use a UNC path The installation directory of the server application MUST be shared out so that the Client can recognize it 2 Click the Configure IP Settings button to access the Integration Configuration screen As of 5 8 0 Client uses a Secure TCP IP SSL connection to send transactions to the server Not only do merchants have to set the path to the server application so that they can run reports or access the customer database but they need to enter the IP Address Default 127 0 0 1 of the server machine and the Listen On Port Default 31405 used for the secure TCP IP connection Note The default address will only work if the Client and the server
11. regarding use of WEP PCI Data Security Standard Requirement 4 1 1 The use of WEP as a security control was prohibited as of 30 J une 2010 7 Test payment applications to address vulnerabilities 7 1 Software vendors must establish a process to identify newly discovered security vulnerabilities for example subscribe to alert services freely available on the Internet and to test their payment applications for vulnerabilities Any underlying software or systems that are provided with or required by the payment application for example web servers 3rd party libraries and programs must be included in this process Remove all test configurations and data after testing and before promoting the changes to production PCI Data Security Standard Requirement 6 2 7 2 Software vendors must establish a process for timely development and deployment of security patches and upgrades which includes delivery of updates and patches in a secure manner with a known chain of trust and maintenance of the integrity of patch and update code during delivery and deployment 8 Facilitate secure network implementation 8 1 The payment application must be able to be implemented into a secure network environment Application must not interfere with use of devices applications or configurations required for PCI DSS compliance for example payment application cannot interfere with anti virus protection firewall configurations or any other device application or c
12. 20 Windows 7 Vista and 2008 Server Users PCCharge has been successfully tested on Windows Vista Business Edition 32 bit and 64 bit Windows 7 Professional 32 bit and 64 bit Windows 7 Ultimate 32 bit and 64 bit Windows 7 Enterprise 32 bit and 64 bit and Windows 2008 Server Enterprise Edition 32 bit and 64 bit However these operating systems require that certain steps be performed for proper installation Please carefully review the document VISTA_7_2008 README pdf found in the Pro Client and Payment Server directories on your PCCharge installation CD prior to installing PCCharge 21 Welcome Click Next gt to proceed to the next step in the installation process PCCharge Client Script Shield Wizard Welcome to the InstallShield Wizard for PCCharge Client Script The InstallShield rd will install PCCharge Client Script on your computer To continue click Next Cancel 22 License Agreement Select accept the terms of the license agreement and click Next gt to proceed to the next step in the installation process PCCharge Client Script InstallShield Wizard License Agreement Plee ad the fi c agreement carefully IMPORTANT CAREFULLY REVIEW THIS AGREEMENT BEFORE CONTINUING THE a INSTALLATION OR USE OF THE VERIFONE INC VeriFone SOFTWARE j SOFTWARE THIS END USER LICENSE AGREEMENT AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU EITHER AN INDIVIDUAL OR A SINGLE ENTITY YOU _ AND
13. Customer ID Company Name and Last Name fields from the Customers window to find the desired customer Select the field you would like to use in the search and enter the information you d like to find using the Search For field 89 Credit Card Info Simple Explanation The Credit Card Info section of the Customers window allows you to store a customer s credit card information in the customer database You can also use this section to process individual transactions for specific customers Fidcustomers 5 x Customer Info Credit Card Info Contracts r Credit Card Information Credit Card Number Process Expiration Date Alt Credit Card Number Alt Expiration Date Amount Commercial Card Information Customer Code X gg Record Acme Tools fri IV Auto Assign Customer ID hen Update Find ee Cancel Recording a Customer s Credit Card Information 1 From the main window click the Customers button on the icon bar Select the customer whose credit card information you wish to view edit If you have not entered any customers into the customer database refer the subsection Creating a New Customer in the section Customer Info see page 88 2 Click the Credit Card Info tab to access the Credit Card Info section of the Customers window The values in the Credit Card Number Expiration Date Alt Credit Card Number and Alt Expiration Date fields are
14. Filters Start jiza 2003 12 00 00 4M x End 12731 2003 11 59 00 PM Member Po Card Type jars Card Po Result Approved User ID O O Batch E Ticket 0 Ame Merchant faj In the Report Filters area you can select the Start amp End date the card Member the Card the User ID that processed the transactions the Ticket the Card Type the Status of the transactions processed the Batch the Amount and the Merchant Click the OK button to view print save the report 103 Customer Transaction The Customer Transaction report displays transactions that were processed as a payment for a recurring billing contract To access the Customer Transaction report filter click Reports on the menu bar Click the Transactions option Select Customer Transaction from the drop down list 15 xi Report Type Customer Transaction Si Print To Screen Printer File Report Filters Start 572172003 12 00 00 4M x End 572172003 11 59 00 PM Member Po Card Type jars Card P Result Approved 7 User ID O Batch E Ticket OU amt Merchant 4 r Close In the Report Filters area you can select the Start amp End date the card Member the Card the User ID that processed the transactions the Ticket the Card Type the Status of the transactions processed the Batch the Amount and the Merchant Click the OK button to
15. Pre Auth transaction has been processed e A Gratuity after a Sale including an estimated gratuity amount This transaction should be used when the actual gratuity amount is known after the original corresponding Sale including an estimated gratuity amount transaction has been processed Client can also be configured to require that a two character Server ID be entered at the time the transaction is processed The Server ID entered is then associated with that transaction and can be referenced from the Gratuity or Open Gratuity Reports 70 Using Restaurant Transaction Processing Simple Explanation if your company is not set up as a restaurant skip ahead to the section About Commercial Card Processing see page 72 Restaurant transaction processing is handled in much the same way as normal processing The major difference is that there is a second step for some types of restaurant based transactions establishing the actual gratuity amount This second step ensures that the correct gratuity amount is transferred from the customer s account to your account The different types of restaurant transactions are explained in detail below e A Sale including an estimated gratuity amount This transaction should be used when the actual gratuity amount is not yet known but the total sale amount is known at the time of transaction This Estimated Gratuity Amount can be entered simply by typing a value in the Es
16. Report Type e eee eet Print To Screen Printer File Report Filters Start 725 2008 12 00 00 AM End 7 725 2008 11 59 59 PM 7 Server ID Po Card Type jar Card DOO i y O Status Approved User ID ti wwtw S Batch ay Tikt Amounts FO Bill Pay O Merchant fal X In the Report Filters area you can select the Start amp End date the Server ID the Card the User ID that processed the transactions the Ticket the Card Type the Status the Batch the Amount and the Merchant Click the OK button to view print save the report 118 Gift Card The Gift Card report shows transactions that were performed using the Gift Card Transaction window To access the Gift Card report filter click Reports on the menu bar Click the Transactions option Click the Gift Card option SE Ht x Report Type Gift Card 7 Print To Screen Printer Report Filters Start 572172003 12 00 00 4M x End 572172003 11 59 00 PM Cashier Name P Card Type jars Card DOO O Result Approved 7 Card Number E Batch e Ticket 0 a Ammintt Merchant 4ll In the Report Filters area you can select the Start amp End date the Card the User ID that processed the transactions the Card Type the Status of the transactions processed and the Amount Click the OK button to view print save the report 119 Freq
17. Set the Column Width to 45 VeriFone PCCharge Partner Set up in PCCharge as PCCharge Partner This device is a combined PIN pad card reader and receipt printer You must set up the PIN pad functionality of this device prior to setting up any other functionality Consult the documentation included with this device to determine how to set it up 4 Note for All Windows 64 bit Users The Star Micronics TSP700 printer was tested using with Windows Generic Text Printer drivers There are no 64 bit device drivers for this printer available from the manufacturer Note The automatic tear off feature available with certain Star Micronics oe receipt printers is only accessible when using Star Micronics printer drivers The feature is not accessible when using Windows generic text printer drivers 44 Client Report Printer Setup Simple Explanation This window allows you to set up a standard Windows compatible printer to print reports from this Client location This window is separate from the Report Printer Setup window at the Server location You may choose to set up or not set up report printing from either location Server and or Client If you do not have a printer or you simply do not want to print receipts leave this window set to its default settings as shown below click OK and skip ahead to the section Client Card Reader Setup see page 46
18. Settle Print To Screen Printer File Report Filters Start 6 4 2003 12 00 00 4M End 6 4 2003 11 59 00 PM Member Card Type a Cad Result User ID P Batch Ticket 2 0 Amt Merchant a l v oe Appro Iy zed In the Report Filters area you can select the Start amp End date the card Member the Card the User ID that processed the transactions the Ticket the Card Type the Batch the Amount and the Merchant Click the OK button to view print save the report 106 Check Summary The Check Summary report gives a summary of check transactions o Note This report is only available in a check processing environment To access the Check Summary report filter click Reports on the menu bar Click the Check option Select Check Summary from the drop down list 15 xi Report Type Check Summary x Print To Screen Printer C File Report Filters Start 572172003 12 00 00 4M gt End 572172003 11 59 00 PM Member O Card Type Al T Cad p Result Approved User ID DOO O Batch sd Ticket S Amount FO Merchant fa v In the Report Filter area you can select the Start and End dates the Ticket the Amount and the Status of transactions processed Click the OK button to view print save the report 107 Check Detail The Check Detail report is a line
19. USB P N P003 190 02 WWE This device is powered solely by the USB cable unlike other PP1000se devices Note for All Windows 64 bit Users Only VeriFone PP1000se P N P003 180 02 USA was tested There is currently no 64 bit driver for the USB powered VeriFone PP1000se P N P003 190 02 WWE device as of 06 07 10 55 Performing Test Transactions Simple Explanation These test transactions will help you to determine if your modem is set up properly and working with your payment processing company Since these test transactions will be performed using a live credit card number actual funds will be transferred to and from your account If you get an appropriate response from these transactions as described below you ll be ready to begin processing live transactions using PCCharge Note The copy of PCCharge Pro Payment Server at the Server location must be running and functioning correctly in order to process the transactions sent from PCCharge Client 1 Client should be displaying the Credit Card Sale window It will look similar to the window displayed below but will may vary slightly from what you see in your copy of Client since different credit card processing companies offer different abilities PM PCCharge Client User1 15 x File Transactions Reports Setup Help Credit Debit Check Gift Customers Log Off Help Credit Card Sale Sale Credit Void Sale Pre Auth
20. VERIFONE IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT TERMINATE THIS INSTALLATION AND PROMPTLY RETURN ALL SOFTWARE AND DOCUMENTATION IF APPLICABLE TO THE PLACE YOU OBTAINED THE SOFTWARE FOR A FULL REFUND THE SOFTWARE INCLUDES COMPUTER SOFTWARE THE ASSOCIATED MEDIA ANY PRINTED MATERIALS AND ANY ONLINE OR ELECTRONIC DOCUMENTATION BY DOWNLOADING THE SOFTWARE AND OR OPENING THE SOFTWARE PACKET S AND OR USING THE SOFTWARE YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT UNDERSTAND IT AND AGREE TO BE BOUND BY ITS TERMS Le GRANT OF LICENSE Subject to the terms and conditions of this Agreement and your payment of the applicable license fees VeriFone grants You a limited nontransferable nonexclusive license to use the Software solely i in object executable code form ii on a single computer the Computer and iii for your internal use and without any further rights You understand that You must comply with VeriFone s Software registration policies and the failure to comply with those policies may result in the disablement of the Software The Software is in use on a computer when aded into temporary memory fle RAM or gt oam aa LeO On DOL m accept the terms of the agreement amp do not accept the terms of the license agreement scala ee OE en Concal 23 Setup Type Next gt to proceed to the next step in the installation process You may then Simple Explanation Most users should si
21. You must have more than one user to properly use the Client software Using Userl to process multiple Client transactions will result in loss of data and or program functionality os r User Information Show at Startup 1 Each Client location needs to have a different User This window displays the users set up at the Server location of PCCharge 2 Select the User for the current Client location by clicking on that User name Note When Show at Startup option is checked this Select User window will oe be displayed when the Client software starts up 3 Select the User for the current Client location by clicking on that User name Click OK to confirm your selection and continue on to the next section 41 Client Receipt Printer Setup select the printer you ll use to print receipts from this Client location This window is separate from the Receipt Printer Setup window at the Server location You may choose to set up or not set up receipt printing from either location Server and or Client Simple Explanation The Receipt Printer Setup window allows you to If you do not have a printer or you simply do not want to print receipts leave this window set to its default settings as shown below click OK and skip ahead to the section Client Report Printer Setup see page 44 Note You will be required to log in as System Manager or a Cashier with oe Hardware Config
22. and Credit Card Info sections of the Customers window You can manually modify some of the values listed in the Customer Transactions window but any changes made in this window will not affect the customer s recorded information To make permanent changes to the customer s information use the Customer Info see page 88 and Credit Card Info see page 90 sections of the Customers window 92 10 Using the Credit Card Number drop down box select the customer s credit card number you wish to use to process the transaction The Exp Date field will automatically display the expiration date associated with the selected credit card number Select the transaction type you wish to process from the Trans Type drop down box Enter a ticket number for the transaction This should be some internal reference number you create invoice number sales number etc If you are performing a Void or a Post Auth enter the original transaction s Reference Number If you are performing a commercial card transaction and your processing company is set up to process commercial cards enter the cardholder s Customer Code If you are performing a CitiCorp Private Label Sale or Post Auth transaction enter a Promo Code up to 5 digits You may enter a tax amount in the Tax field whether or not you are performing a commercial card transaction However the tax amount will not be recorded to the customer database unless you are processing a commercial card
23. and or maintain PA DSS compliance Environmental variables that could prevent passing an audit include without limitation issues involving a secure network connection s end user setup location security users logging and assigned rights Remove all testing configurations samples and data prior to going into production on your application PA DSS Guidelines The following PA DSS Guidelines are being provided by VeriFone as a convenience to its customers These PA DSS Guidelines were copied from PCI DSS Program Guide as of March 31 2009 Customers should not rely on these PA DSS Guidelines but should instead always refer to the most recent PCI DSS Program Guide published by PCI SSC 1 Sensitive Date Storage Guidelines Do not retain full magnetic stripe card validation code or value CAV2 CID CVC2 CVV2 or PIN block data 1 1 Do not store sensitive authentication data after authorization even if encrypted Sensitive authentication data includes the data as cited in the following Requirements 1 1 1 through 1 1 3 PCI Data Security Standard Requirement 3 2 Note By prohibiting storage of sensitive authentication data after authorization the assumption is that the transaction has completed the authorization process and the customer has received the final transaction approval After authorization has completed this sensitive authentication data cannot be stored 1 1 1 After authorization do not store the full contents of any track f
24. application for a full PA DSS audit again An example of a major version change would be PCCharge 5 8 moving to PCCharge 5 9 For minor changes such as PCCharge 5 8 1 to 5 8 2 an attestation form for minor change revisions is required These minor change revisions are submitted to VeriFone s Qualified Security Assessor QSA which creates a report to submit to PCI SSC All validated applications are listed on the PCI SSC web site at https www pcisecuritystandards org security standards vpa Summary PA DSS requirements material given by VeriFone is not intended to be viewed used as the full PCI PA DSS compliance requirement The following table provides opening points to cover in any discussion with merchants on data storage and why a merchant should use PAYware PC PAYware Transact PAYware SIM PAYware Connect or PCCharge to assist in maintaining PCI DSS compliance Storage Protection A PCI DSS Data Element Permitted Required Req 3 4 Primary Account Yes Yes Yes Cardholder Numer aa oes Cardholder Name Yes Yes No Service Code 7 Yes Yes No Expiration Date 7 Yes Yes No Sensitive eeke A N A N A Dene AA SAEN CAV CID CVCZ CVV2 No NA N A PIN PIN Block No N A N A 1_ These data elements must be protected if stored in conjunction with the PAN This protection should be per PCI DSS requirements for general protection of the cardholder environment Additionally other legislation
25. are available regardless of how much money is actually in the check writer s account 80 All about Check Conversion Truncation Check Conversion Truncation is one of the newer developments in electronic payment processing It is a process by which a checking account is immediately debited electronically Processing a check conversion is a two step process 1 2 Process whatever check Sale transactions you have for that particular day As with credit cards there is secondary transmission of information needed to complete a transaction This happens at the Server location and is called Truncation Close e Note The important thing to remember is that without re transmission of the check information you will not receive your money Every day that you perform truncations the Server location should perform a truncation close after all transactions are complete Check Conversion Up Close Check Conversion takes verifying one step further The first step is to verify guarantee the check The second step is to have the funds electronically moved from your customer s checking account to yours 1 Verify This action allows you to verify that a checking account exists for your customer and guarantees that the amount of the transaction is available This action also allows you to perform the first half of a sale transaction This action does not make information available for re transmission Sale This acti
26. as defined for example by the list of approved products maintained by the National Security Agency or by other State or National standards or regulations PCI Data Security Standard Requirement 3 2 Note This requirement only applies if previous versions of the payment application stored sensitive authentication data 1 1 5 Securely delete any sensitive authentication data pre authorization data used for debugging or troubleshooting purposes from log files debugging files and other data sources received from customers to ensure that magnetic stripe data card validation codes or values and PINs or PIN block data are not stored on software vendor systems These data sources must be collected in limited amounts and only when necessary to resolve a problem encrypted while stored and deleted immediately after use PCI Data Security Standard Requirement 3 2 2 Protect stored cardholder data 2 1 Software vendor must provide guidance to customers regarding purging of cardholder data after expiration of customer defined retention period PCI Data Security Standard Requirement 3 1 2 2 Mask PAN when displayed the first six and last four digits are the maximum number of digits to be displayed Notes e This requirement does not apply to those employees and other parties with a legitimate business need to see full PAN e This requirement does not supersede stricter requirements in place for displays of cardholder data for example for po
27. be performed before batch settlement close With a host based auto close system the action has to be performed on the same day Credit Return Recovery This action removes a Void Credit Return transaction The original credit will be processed as if the credit was never voided This action can only be performed before batch settlement close With a host based auto close system the action has to be performed on the same day Debit Card Processing 1 From the Client s main window see page 60 click the Debit icon to access the Debit Card Sale window Or click Transactions on the menu bar and then click the Debit Card option Note if you are using a PIN pad device with PCCharge you must click the oe Debit icon before you can swipe a debit card through your PIN pad even if the Debit Card window is already onscreen This will activate the magnetic strip reader and make it ready for use Select the transaction type Sale Return etc you want to perform Swipe the debit card through your card reader Depending on your PIN pad and debit card processing company Client may prompt you to enter addition transaction data using either your PIN pad or the Client interface 76 4 Click the Process button Your PIN Pad will prompt you to have the customer enter their PIN After the number is entered the Server location will contact debit card processing company and this Client location will display the result
28. by line view of your check transaction history o Note This report is only available in a check processing environment To access the Check Detail report filter click Reports on the menu bar Click the Check option Select Check Detail from the drop down list ioj xi Report Type Check Detail b Print To Screen Printer C File Report Filters Start 572172003 12 00 00 4M gt End 572172003 11 59 00 PM Member O Card Type Al T Cad p Result Approved User ID DOO O Batch sd Ticket S Amount FO Merchant fa v In the Report Filter area you can select the Start and End dates the Ticket the Amount and the Status of transactions processed Click the OK button to view print save the report 108 Debit Summary The Debit Summary report is a summary of your debit transaction history Note This report is only available in a debit processing environment To access the Debit Summary report filter click Reports on the menu bar Click the Debit option 15x Report Type Debit Summary x Print To Screen Printer C File Report Filters Start 572172003 12 00 00 4M gt End 572172003 11 59 00 PM Member O Card Type Al T Cad P Result Approved User ID Po Batch sd Ticket 7 Amount FO Merchant fa v In the Report Filters area you can select the User ID that processed t
29. for your PIN pad the default setting is 7 This information should be provided by your device s documentation e If you ve selected the VeriFone SC 5000 MAC or VeriFone V 810 MAC as your PinPad select the appropriate debit card processor and then click the Key Change button that appears under the Cancel button PCCharge will contact your processing company and synchronize your PIN pad s key with what your processing company has set up for your debit account Your Canadian debit account must be the active merchant number at the time of the Key Change request 4 Click OK to save these settings and return to the main Client window You may now perform a test transaction using your device see page 55 or you may proceed to the section User s Guide see page 59 Tested PIN Pads We test Client with a wide range of hardware in a variety of conditions If you have hardware not shown on this list and are able use it successfully with your copy of Client please contact us at feedback pccharge com and inform us of your results Set up each device as specified in the Notes column If no additional information is given other than the device to be selected from the drop down list in Client use the default settings listed above Note Some PIN pads will only work with certain payment processing oe companies Check with your processing company and or merchant service provider to determine which PIN pads are available for you to use
30. information that either helps to explain a concept oe or draws attention to ideas that should be kept in mind We recommend that you carefully review the notes you encounter T WARNING We HIGHLY recommend that you read ALL warnings in the sections of the manual that you read These warnings will help to prevent serious issues from occurring oo explanations of concepts described in this manual These extra bits of 9 Technical Details These technical details give more in depth information are often useful but are not necessarily pertinent to all users PCCharge Appendices PCCharge includes some extra documentation that isn t found in this manual This documentation the PCCharge Appendices contains specific information on the various payment processing companies You ll need to refer to this information as you use the PCCharge manual We recommend that you print out those sections related to your payment processing company To access the PCCharge Appendices available at the Server location click the Windows Start button then Programs or All Programs then PCCharge Pro or PCCharge Payment Server then PCCharge Appendices Important Security Notice Introduction and Scope The Payment Card Industry Payment Application Data Security Standard PCI PA DSS is comprised of fourteen requirements that support the Payment Card Industry Data Security Standard PCI DSS The PCI Security Standards Counci
31. installed on your machine leave this window set to its default setting as shown below with Keyboard Wedge selected and skip ahead to the next section Client PIN Pad Setup see page 51 Note If you are processing debit card transactions you ll need to have a card reader and PIN Pad connected to your computer e Note You will be required to log in as System Manager or a Cashier with Hardware Configuration privileges in order to set up this feature Eg Configure Card Reader e x m Card Reader Eom Part Ponit om z oF 300 2A None 4 Sec 00 C 4800 Odd z Cancel Baud Parity Time Out 200 9600 C Even PFa eo 1 Click Setup on the menu bar Click the Devices option Click the Card Reader option 2 Click the small drop down arrow button to the right of the Card Reader field Select the type of card reader that you ll use with Client Serial Reader A serial card reader is connected to your computer s COM port by a cord that ends in a 9 pin plug Keyboard Wedge A keyboard wedge reader is usually a card swipe device that connects in between your keyboard and your computer However the setting Keyboard Wedge also refers to keyboards with built in card readers 46 3 If you ve selected Keyboard Wedge complete the following steps Notice the default Time Out value 4 seconds This value determines how long Client waits
32. merchant s responsibility to secure the system on which PCCharge resides and the environment in which it is used G System Requirements YOU MUST HAVE THE FOLLOWING PC with one of the following versions of Microsoft Windows installed Windows Vista Business Edition 32 bit or 64 bit Windows XP Professional Edition 32 bit Windows 7 Professional 32 bit or 64 bit Windows 7 Ultimate 32 bit or 64 bit Windows 7 Enterprise 32 bit or 64 bit Windows 2008 Server Enterprise Edition 32 bit or 64 bit o Windows 2003 Server Edition 32 bit or 64 bit 256 MB minimum of RAM 512 MB preferred 50 MB of available hard disk space 100 MB recommended CD ROM drive 600 MHz or higher processor Latest Microsoft service pack updates installed Merchant Account with a PCCharge certified processor Latest version of Microsoft s Internet Explorer version 6 or later 000000 9 Technical Details We require that you install the latest version of Microsoft s Internet Explorer no matter how you connect to your processor Some processors require Internet Explorer version 6 or later to be installed in order to process transactions Internet Explorer is more than just an Internet browser it actually upgrades your operating system Each Client location must have a Windows Networking connection 2000 NT or Peer to Peer to the computer on which PCCharge Pro PS is installed Each Client location must have FULL read write acce
33. of cardholder data PCI Data Security Standard Requirement 3 6 2 7 Securely delete any cryptographic key material or cryptogram stored by previous versions of the payment application in accordance with industry accepted standards for secure deletion as defined for example the list of approved products maintained by the National Security Agency or by other State or National standards or regulations These are cryptographic keys used to encrypt or verify cardholder data PCI Data Security Standard Requirement 3 6 Note This requirement only applies if previous versions of the payment application used cryptographic key materials or cryptograms to encrypt cardholder data 3 Provide secure authentication features 3 1 The payment application must support and enforce unique user IDs and secure authentication for all administrative access and for all access to cardholder data Secure authentication must be enforced to all accounts generated or managed by the application by the completion of installation and for subsequent changes after the out of the box installation defined at PCI DSS Requirements 8 1 8 2 and 8 5 8 8 5 15 for all administrative access and for all access to cardholder data PCI Data Security Standard Requirements 8 1 8 2 and 8 5 8 8 5 15 Note These password controls are not intended to apply to employees who only have access to one card number at a time to facilitate a single transaction These controls are applica
34. product software configuration changes PCI Data Security Standard Requirement 6 4 5 The procedures must include the following 5 3 1 Documentation of impact 5 3 2 Management sign off by appropriate parties 5 3 3 Testing functionality to verify the new change s does not adversely impact the security of the system Remove all testing configurations and data before finalizing the product for production 5 3 4 Back out or product de installation procedures 5 4 The payment application must not use or require use of unnecessary and insecure services and protocols for example NetBIOS file sharing Telnet unencrypted FTP must be secured via SSH S FTP SSL IPSec and other technology to implement end to end security PCI Data Security Standard Requirement 2 2 2 6 Protect wireless transmissions 6 1 For payment applications using wireless technology the wireless technology must be implemented securely Change wireless vendor defaults including to but not limited to default wireless encryption keys passwords and SNMP community strings The end to end wireless implementation must be secure PCI Data Security Standard Requirements 1 2 3 amp 2 1 1 6 2 For payment applications using wireless technology payment application must facilitate use of industry best practices for example IEEE 802 11i to implement strong encryption for authentication and transmission Payment applications using wireless technology must facilitate the following
35. pulled from the Customer Info window You can also use the right and left arrows at the bottom of this window to browse through your customers 3 Enter the customer s Credit Card Number and Expiration Date If an alternate credit card number is available for customer enter that information into Alt Credit Card Number and Alt Expiration Date This information can be used to create recurring billing contracts and can also be used to process individual transactions from the Customer Transactions window see page 92 The Alt Credit Card Number and Alt Expiration Date fields may be left blank 90 You can enter an Amount if you expect to constantly manually process transactions for this customer for the same amount instead of using automatic recurring billing This field may be left blank If you re performing a commercial card transaction and your processing company is set up to process commercial cards enter the cardholder s Customer Code Tax amount and Ship To Zip These fields are not available for editing unless you re processing a commercial card Refer to the section All about Commercial Card Processing for more information on commercial cards see page 72 Click the Update button and your customer s credit card information will be saved to the customer database After you click Update only the first four and last four digits of the credit card number will be displayed for security reasons but the entire number is stored in the
36. required by PA DSS Requirement 5 1 and PCI DSS Requirement 6 3 Code reviews can be conducted by knowledgeable internal personnel or third parties 5 2 Develop all web payment applications internal and external and including web administrative access to product based on secure coding guidelines such as the Open Web Application Security Project Guide Cover prevention of common coding vulnerabilities in software development processes to include 5 2 1 Injection flaws with particular emphasis on SQL injection Cross site scripting XSS OS Command Injection LDAP and Xpath injection flaws as well as other injection flaws 5 2 2 Buffer Overflow 5 2 3 Insecure cryptographic storage 5 2 4 Insecure communications 5 2 5 Improper error handling 5 2 6 All HIGH vulnerabilities as identified in the vulnerability identification process at PA DSS Requirement 7 1 5 2 7 Cross site scripting XSS 5 2 8 Improper Access Control such as insecure direct object references failure to restrict URL access and directory traversal 5 2 9 Cross site request forgery CSRF Note The vulnerabilities listed in PA DSS Requirements 5 2 1 through 5 2 9 and in PCI DSS at 6 5 1 through 6 5 9 were current in the OWASP guide when PCI DSS v1 2 PCI DSS v2 0 01 01 10 was published However if and when the OWASP guide is updated the current version must be used for these requirements 5 3 Software vendor must follow change control procedures for all
37. the VeriFone Software Licensee may not copy the VeriFone Software onto any public network Licensee shall have no right to obtain source code for the VeriFone Software by any means Licensee shall not reverse engineer decompile disassemble translate modify alter or change the VeriFone Software or any part thereof without the prior express written consent of VeriFone except to the extent that the foregoing restriction is expressly prohibited 3 by applicable law Licensee shall have no right to market distribute sell assign pledge sublicense lease deliver or otherwise transfer the VeriFone Software Licensee shall not obfuscate or remove from the VeriFone Software or alter any of VeriFone s trademarks trade names logos patent or copyright notices or other notices or markings or add any other notices or markings to the VeriFone Software without the prior express written consent of VeriFone Licensee shall duplicate all such proprietary rights notices on all copies of the VeriFone Software permitted to be made hereunder SUPPORT You must purchase support for the VeriFone Software at time of initial purchase Support services shall commence on the earlier of a the date of initial activation of the VeriFone Software or b one 1 year from date of original shipment of the VeriFone Software by VeriFone to you or your reseller if you have purchased through a reseller Support shall be provided in accordance with VeriFone s t
38. transaction the user at the Server location has a convenient easy to use drop down menu in the Ship transaction window The Server user can select which transactions to perform in batch simply and quickly without referring to reports to get the information on the original Book transaction Pre Auth The user is not allowed to change the amount of the transaction from the Book to the Ship The amount shipped HAS to be the amount booked With Pre Auth amp Post Auth the user can authorize the transaction at one amount and then change that amount when the transaction is posted 68 Using Book and Ship Transaction Processing Simple Explanation if your company is not set up as a mail order or e Commerce business skip ahead to the section About Restaurant Transaction Processing see page 70 Book amp ship transaction processing is handled in much the same way as Pre Auth and Post Auth transaction processing Essentially a Book transaction is the same as a Pre Auth and Ship transaction is the same as a Post Auth The Ship transaction must be performed at the Server location The Client can only perform Book transactions Enter all of your transaction information into the Book transaction window Since the Book transaction type is similar to the Pre Auth transaction type you can refer to the section Credit Card Transaction Types for more information on both of the types see page 66 Note As with Sale transac
39. values for the margins are displayed in twips There are 1440 twips in an inch so the default setting of 720 twips is equal to one half of an inch The margin settings allow you to place the receipt information in different areas of the page to permit the use of preprinted invoices We recommend that you leave these settings at their default values You should wait until you see your printed receipts before you modify these values 7 Click the Comments button Client will display the Receipt Comment Setup window This feature allows you to include a customized message at the end of your receipt The comment section can be up to five 5 lines long with each line being no longer than forty 40 characters Click OK to save your comments 8 Click the OK button Client will display its main window Proceed to the next section Client Report Printer Setup Tested Receipt Printers We test Client with a wide range of hardware in a variety of conditions If you have hardware not shown on this list and are able use it successfully with your copy of Client please contact us at feedback pccharge com and inform us of your results Set up each device as specified in the Notes column If no additional information is given other than the device to be selected from the drop down list in Client use the default settings listed above Note Windows generic text printer drivers were used for all printers that oe were tested on Windows 2003
40. when processing debit card transactions Sale Credit Void Sale Pre Auth Post Auth Void Credit Active Company Display Bottom middle of the main window This drop down box displays the currently selected merchant account number and the company name associated with that account Whatever account is shown here will be used to process all credit card transactions performed from the Credit Card Transactions window z Processing Transactions Client was designed to process four types of transactions e Credit Card Transactions e Debit Card Transactions e Check Services Transactions e Gift Card Transactions Before trying to process any transactions make sure you have followed all the steps in the Setup Wizard section of this documentation see page 31 Next make sure that the Server location is running The following sections give specific information on processing each of the four transaction types available in Client 62 Credit Card Transactions Using Credit Card Processing Note The following instructions describe a standard Sale transaction For oe information on other transaction types consult the section Credit Card Transaction Types see page 66 From the main Client window see page 60 click the Credit icon to access the Credit Card Transaction window Or click Transactions on the menu bar and then click the Credit Card option Note If you are using a PIN pad device w
41. 1 1 Addresses all requirements in this document wherever the PA DSS Implementation Guide is referenced 13 1 2 Includes a review at least annually and updates to keep the documentation current with all major and minor software changes as well as with changes to the requirements in this document 17 13 2 Develop and implement training and communication programs to ensure payment application resellers and integrators know how to implement the payment application and related systems and networks according to the PA DSS Implementation Guide and in a PCI DSS compliant manner 13 2 1 Update the training materials on an annual basis and whenever new payment application versions are released More Information VeriFone Inc highly recommends that merchants contact the card association s or their processing company and find out exactly what they mandate and or recommend Doing so may help merchants protect themselves from fines and fraud For more information related to security visit http www pcisecuritystandards org http www visa com cisp http www sans org resources http www microsoft com security default asp https sdp mastercardintl com http www americanexpress com merchantspecs CAPN questions mailto capninfocenter aexp com WARNING Although VeriFone Inc has designed PCCharge to properly secure credit card cardholder information according to PCI guidelines it is ultimately the
42. 11 PA DSS GUIGGIINGS s a a EA E AAA E Ea ia 12 M re INTORMACI ON ea A E E E a E O E EE 18 System Requirements sssssssssnnnnnnnnnnnnnnnnnnnnnnnns LQ Install tion iiss cette kaninin nadaan nia adain ka kainitan 2O Windows 7 Vista and 2008 Server USEIS ccccecceeceeeceeeeeeeeeeeeeeeeeeteguteenteeenens 21 Welcome ina aier a ini EEE tie ait ence dnt E EE OAE O ET EERE 22 license Agreement aana aE E E aE E O orbs A E A E A E AAS 23 Setup Type kiii icituesssecriaabidaaas casetanaptadisaad vetedavaipeiiaaaateasianusganiataesenabiad bus 24 Choose Destination Locationiniiiastenh ects a ea REEE taal ol deedubas aries 25 Select Features pain canes deciksnval erent O EE aint AT usta N EN 26 Ready to Install a tiatadannternomatinasin tt nteni ianiai bs oiee N E AEE AAAA A TEO 27 Istalin g a a E EE Garrat EAEE E Warton RAE A ET A wae EET AT EET 28 Installation Completedl wsos coisacacaed aa Oa eaa EEE a EEA EEEE DEE A 29 Setup PrOCeSS sssssssnnssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnne D Starting PCCharge Client naisiin n nent eaea e AAEE AE AA E E A ni eaae 31 Setup WiZard orso ena EEEE inn EE AT EE E ema AAE NEE 32 AESI a a EE AE T 33 Credit Card Processing Company Setup cceeceee eee eects eee eee ee eee rrn nren 36 Debit Card Processing Company Setup ccc eee eee ee eee tees eee ne ee eae ees 37 Check Services Company Setup tronie cece eect eee eee eee renee teenie eae 38 Gift Card Processing Company
43. 2 and 10 3 5 Develop secure payment applications 5 1 Develop all payment applications in accordance with PCI DSS for example secure authentication and logging and based on industry best practices and incorporate information security throughout the software development life cycle These processes must include the following PCI Data Security Standard Requirement 6 3 5 1 1 Live PANs are not used for testing or development PCI Data Security Standard Requirements 6 4 4 5 1 1 1 Validation of all input to prevent cross site scripting injection flaws malicious file execution etc 5 1 1 2 Validation of proper error handling 5 1 1 3 Validation of secure cryptographic storage 5 1 1 4 Validation of secure communications 5 1 1 5 Validation of proper role based access control RBAC 5 1 2 Separate development test and production environments 5 1 3 Removal of test data and accounts before production systems become active development PCI Data Security Standard Requirements 6 4 4 5 1 4 Review of all payment application code prior to release to customers after any significant change to identify any potential coding vulnerability Removal of custom payment application accounts user IDs and passwords before payment applications are released to customers Note This requirement for code reviews applies to all payment application components both internal and public facing web applications as part of the system development life cycle
44. 5 Restaurant Pre Settlenccscicciciaeaeaicavnudaasde AE a Ta E nae beain a ENA 117 Restaurant Details oscraietiwied a OEE a a REET AA A TER A ETEEN 118 Gift Card xhrticsccieatennetin i A PEERAA EE DEEE AA ERRES o e EE 119 Frequently Asked Questions sceeesceceeseeeeeeeseeres 120 Introduction This Client software can be used in conjunction with PCCharge Pro or PCCharge Payment Server PS to form a client server relationship when used on a Windows NT or Peer to Peer network Several users can process transactions using one merchant account Please consult the PCCharge Pro User s Manual or the PCCharge Payment Server User s Manual for more information on specific functionality Feel free to direct any comments or suggestions regarding your PCCharge documentation to pccharge_manuals verifone com Please note that this address is not a source for technical support Any such requests should be directed to the normal support channels Using This Manual As you use this manual you ll come across the following text boxes These are meant to draw your attention to certain concepts and are easily identifiable by their icons Simple Explanation The simple explanations found in this manual will provide you with an easy to digest summary of the information in that section If you want to get through the manual as quickly and easily as possible pay special attention to the simple explanations Note A note is important
45. AER A A EEA TA TAT KERA 87 CUSEOMER INT Orci cased Sua e e O e E A O A A 88 Credit Card ID O aer anane eni aT EEEE Ta TOE AA EA AAEE T AA 90 CUStOMEr Transactions seier an Mme el ANTEE AAA A e EAN EE UA RERIN 92 Processing a Customer TransactiOn ccceeceee cece e eens nent eee 92 Reports siririna van ennil AT een T NAN te Anne BN wg anes er NE OOA ETER ties 94 Viewing a Report aaen ae aA AREE ATA E OE AEA T unin R 97 Daily Transaction SUMMA Vea a E e E A E E A AEE A EA 99 Gredit Card D tail neveres ninani neerpen RT g EENE ENAA ANANT KAA st 100 a E A 101 BOOK rn A ATEN aly E A N AAA 102 SMI E E E A E E E E E AE 103 Customer Transaction ed a e aE aA T E A ne A a A 104 Bath Pre Settlen annae aa a A A SN 105 Batch Post Settleniiocacniiinii oncerehdatianve ontenan N EE aA A RVE 106 Check SUMMALY iii rui rnanan r aua EEEa ANTEE R A EERE DANELE EATA RERA 107 Check Details prurient sacs E O A E tactics A E amebiasis 108 Debit Summa yiera ttn ani ELE O NEEE L A a G ERAO ERE 109 EBT SUMMAMY sirit cesaaviadsisedssvenineeiitaicad AEE AARE PEERAA A EADIE EEEREN EER AEN 110 Periodic Payments by Expired Contracts ccccceceeeeeee eee eee eee teen eae rre 111 Periodic Payments by ACCOUNE cece cece teen tinn tnnt rnrn rnnr renren 112 Periodic Payments by Date ici cciscsiitaciss ets ninni ai in EERE ERAAN 113 Reprint Receipts iis cacti Va aon el adatom EAE acata tee Gametene ry 114 AUD NA T EE E EE OOE EE E E ude inemnbemetal 11
46. BOVE AND THIS SECTION 7 ARE A FUNDAMENTAL PART OF THE BASIS OF VERIFONE S BARGAIN HEREUNDER AND VERIFONE WOULD NOT LICENSE THE VERIFONE SOFTWARE TO LICENSEE ABSENT SUCH LIMITATIONS TERMINATION VeriFone may terminate this Agreement upon notice to Licensee if Licensee breaches any of the terms in this Agreement fails to pay the applicable license fees for the VeriFone Software or upon termination of Licensee s business Upon termination for any reason whatsoever Licensee s license rights shall terminate and Licensee shall immediately destroy or return to VeriFone the VeriFone Software together with all copies in any form Upon request of VeriFone Licensee agrees to certify in writing that the VeriFone Software and all such copies have been destroyed or returned Notwithstanding anything to the contrary contained in this Agreement Sections 2 3 4 6 7 8 9 10 and 11 shall survive any expiration or termination of this Agreement U S GOVERNMENT RESTRICTED RIGHTS If the VeriFone Software is acquired by or on behalf of a unit or agency of the U S government this provision applies Licensee agrees that the VeriFone Software is delivered as Commercial computer software as defined in DFARS 252 227 7013 Oct 1998 DFARS 252 211 7015 May 1991 or DFARS 252 227 7014 Jun 1987 or as a commercial item as defined in FAR 2 101 a or as Restricted computer software as defined in FAR 52 227 19 J un 1987 whichever is applicable Li
47. Card Detail report is a line by line view of your credit card transaction history To access the Credit Card Detail report filter click Reports on the menu bar Click the Transactions option Select Credit Card Detail from the drop down list 2 01 xi Report Type Credit Card Detail 7 Print To Screen Printer File Report Filters Start 572172003 12 00 00 4M End 572172003 11 59 00 PM Member Po Card Type jars Card P Result Approved 7 User ID O Batch E Tickt 0 Ame Merchant fa In the Report Filters area you can select the Start amp End date the card Member the Card the User ID that processed the transactions the Ticket the Card Type the Status of the transactions processed the Batch the Amount and the Merchant Click the OK button to view print save the report 100 AVS The AVS report shows your transaction history with the AVS response for each transaction To access the AVS report filter click Reports on the menu bar Click the Transactions option Select AVS from the drop down list ix Report Type avs X Print To Screen Printer Report Filters Start 572172003 12 00 00 4M x End 572172003 11 59 00 PM Member Po Card Type jars Card P Result Approved 7 User ID O Batch E Tickt 0 Ame Merchant fa Close In the Report Filters area you can select the Start
48. Card Processing Company Setup processing account number in the Client software If you don t need this ability click the Next button and skip ahead to the section Check Services Company Setup see page 37 Simple Explanation This window allows you to set up your debit card Note If changes are may to any payment processing account information in oe the Server location of PCCharge Pro Payment Server you should revisit this Setup Wizard to make sure that PCCharge Client has the most recent configuration information Client Setup Wizard The next step is to specify which company if any you will be using to process debit card transactions Debit Card Processing Company None Debit Card Company Numbers zl Help Cancel lt Back 1 The Debit Card Processing Company drop down list shows the debit card processing companies that have been set up at the Server location of PCCharge Select the debit card processing company that will be accessed from this Client location 2 Select the Debit Card Company Number that will be accessed from this Client location e f you ve selected Paymentech GSAR as your debit card processing company for Canadian debit cards you will be prompted to enter your assigned three digit Paymentech Client Terminal ID This is a unique Terminal ID tied to a specific PIN pad serial number for your client workstation 3 Click Next gt to proceed to th
49. NO ASSURANCES THAT THE OPERATION OF THE VERIFONE SOFTWARE WILL BE SECURE UNINTERRUPTED OR ERROR FREE AND HEREBY DISCLAIMS ALL LIABILITY ON ACCOUNT THEREOF UNDER NO CIRCUMSTANCES DOES VERIFONE REPRESENT OR WARRANT THAT ALL PROGRAM ERRORS IN THE VERIFONE SOFTWARE CAN BE REMEDIED LIMITATIONS OF LIABILITY NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THIS AGREEMENT EXCEPT TO THE EXTENT PROHIBITED BY LAW A VERIFONE SHALL HAVE NO LIABILITY TO LICENSEE OR ANY THIRD PARTY FOR SPECIAL INCIDENTAL INDIRECT EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS GOODWILL OR SAVINGS DOWNTIME OR DAMAGE TO LOSS OF OR REPLACEMENT OF SOFTWARE AND DATA RELATING IN ANY MANNER TO THE VERIFONE SOFTWARE WHETHER ARISING FROM CLAIMS BASED IN WARRANTY CONTRACT TORT OR OTHERWISE EVEN IF VERIFONE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIM OR DAMAGE B IN ANY CASE VERIFONE S ENTIRE LIABILITY RELATING IN ANY MANNER TO THE VERIFONE SOFTWARE REGARDLESS OF THE FORM OR NATURE OF THE CLAIM SHALL BE LIMITED IN THE AGGREGATE TO THE FEES ACTUALLY PAID BY LICENSEE FOR LICENSING THE VERIFONE SOFTWARE UNDER THIS AGREEMENT OR 1000 IF NO FEES WERE PAID AND C VERIFONE SHALL NOT BE LIABLE FOR ANY CLAIMS OF THIRD PARTIES RELATING TO THE VERIFONE SOFTWARE AND LICENSEE SHALL DEFEND VERIFONE FROM AND INDEMNIFY AND HOLD VERIFONE HARMLESS AGAINST ALL SUCH CLAIMS THE LIMITATIONS CONTAINED IN SECTION 6 4 10 11 A
50. PCCharge Client Electronic Payment Processing Software Setup Guide and User s Manual Copyright 2011 VeriFone Inc PCC 5 10 0 Notice Copyright 2011 VeriFone Inc All rights reserved VeriFone the VeriFone logo PAYware PC PAYware SIM PAYware Transact PAYware Mobile PAYware Connect PAYware STS and PCCharge and are registered trademarks of VeriFone Other brand names or trademarks associated with VeriFone products and services are trademarks of VeriFone Inc All other brand names and trademarks appearing in this manual are the property of their respective holders VeriFone has attempted to ensure the accuracy of the contents of this Program Guide However this Program Guide may contain errors or omissions This Program Guide is supplied as is without any warranty of any kind either expressed or implied including the implied warranties of merchantability and fitness for a particular purpose In no event shall VeriFone be liable for any indirect special incidental or consequential damages including without limitation damages for loss of business profits or the like even if VeriFone or its representatives have been advised of the possibility of such damages VeriFone Inc 8001 Chatham Center Drive Suite 500 Savannah Georgia 31405 General Fax 912 527 4533 Technical Support 877 659 8981 Technical Support Fax 727 953 4110 www verifone com Printed in the United States of America No part of this publi
51. PIN pad and oe card reader You must set up the PIN VeriFone SC 5000 xIx pad HL eae vie a prior to MAC or setting up any other unctiona ity DUKPT Smart card reader functionality is not supported Windows 7 was only tested with SC 5000 DUKPT Set up in PCCharge as Keyboard Wedge This device is a combined PIN pad and VeriFone MX830 X X card reader You must set up the PIN pad functionality of this device prior to setting up any other functionality Set up in Client as Keyboard Wedge This device is a combined PIN pad and card reader You must set up the PIN VeriFone Sue X X pad functionality of this device prior to setting up any other functionality Smart card reader functionality is not supported 49 Note The following example text shows the correct format of a swiped transaction after a Cherry keyboard device has been properly configured You can use Microsoft s Notepad to view a swiped transaction B6011000998980019 DISCOVERY JD 0412123456 76011000998980019 0412123456 Additionally Cherry Electronics has created a page on their website that details the setup of the Cherry Keyboard MY 7000 8000 http support cherry de english new_faqkb asp faqkbid 237 50 Client Check Reader Setup Simple Explanation No additional setup is required for Check Reader devices Once a device is set up as a Card Reader it can also be used as a Check Reader
52. Port r NONE X Port Coml Y l Cancel Baud Parity Time Out C 300 2400 C None 4 Sec C 600 4800 C Odd Data Bits f 1200 9600 Even 7 CB 1 Click Setup on the menu bar Click the Devices option Click the Pin Pad option 2 Review the Tested PIN Pads table at the end of this PIN Pad Setup section to determine if there are any special settings recommended for your PIN pad 3 Click the small drop down arrow button to the right of the PIN Pad field Select the PIN Pad that you ll use with Client Depending on the PIN Pad selected you may not need to set up all or any of the following fields e Click the small drop down arrow button to the right of the Com Port field Select the COM port of the PIN pad that you ll use with Client Most users can select Port Com1 but some users may have plugged the device into port 2 and should select Port Com2 e Select the baud appropriate for your PIN pad the default value is 1200 This information should be provided by your device s documentation e Notice the default Time Out value 4 seconds This value determines how long Client waits for input from the PIN pad You should not change the default value unless you are experiencing difficulties with your device 52 e Select the parity that the PIN pad uses the default setting is Even This information should be provided by your device s documentation e Select the data bits setting appropriate
53. RA cards using PCCharge Reversal This action is used to reverse an FSA transaction PCCharge will allow the merchant to attempt to process a Reversal on any voidable transaction There are processor specific rules regarding when Reversal transactions can be performed In a host environment this can only be done if it is the next transaction after the transaction being reversed 67 About Book amp Ship Transaction Processing Simple Explanation Client has the ability to process a special type of Pre Auth transaction specifically designed for MOTO and e Commerce industries the Book transaction If your company is not set up as a mail order or e Commerce business skip ahead to the section About Restaurant Transaction Processing see page 70 Note The Book transaction type is not accessible in Client unless the credit oe card processing company account accessed is setup as MOTO or e Commerce at the Server location Client must be used in conjunction with PCCharge Pro A Book transaction performed at the time a customer s order is placed is the same as a Pre Auth That transaction is then available for completion at the time of shipment using the Ship transaction type which is the same as performing a Post Auth The Ship transaction type is only available from the Server location The real difference between Pre Auth amp Post Auth and Book amp Ship is that when a Client user performs a Book
54. REEMENT SHALL NOT APPLY YOUR USE OF THE SOFTWARE SHALL BE GOVERNED BY SUCH SIGNED LICENSE AGREEMENT 1 GRANT OF LICENSE Subject to the terms and conditions of this Agreement and Licensee s payment of the applicable license fees VeriFone hereby grants to Licensee a limited non transferable non exclusive license to use the VeriFone Software solely i in object executable code form ii on a single computer the Computer and iii for your internal use only You understand that You must comply with the VeriFone Software registration policies and the failure to comply with those policies may result in the disablement of the VeriFone Software The VeriFone Software is in use on a computer when it is loaded into temporary memory i e RAM or installed into permanent memory e g hard disk CD ROM or other storage device of a computer Licensee acknowledges that the VeriFone Software is designed for use only in connection with supported VeriFone terminal products 2 OWNERSHIP The VeriFone Software and all copies provided to you are licensed and not sold All title to the VeriFone Software resides and remains in VeriFone and its licensors The VeriFone Software is protected by U S copyright laws and international copyright treaties 3 RESTRICTIONS Licensee shall not use or copy the VeriFone Software except for the purposes set forth in Section 1 above Licensee shall not disclose or publish any results of any benchmark tests run on
55. Setup c ce cceeeeee eee eee eee eee ee ene rrr rrer 39 End of Setup Wizard snieni vna Anaa ARED AE Aa AREER ET TE ERELEDEN 40 Client User Setup isinan isnon aaae EE E AEE O a EE TE E DNN 41 Client Receipt Printer Setup rria ksrir noterit a i ED A E EPE E aE N 42 Client Report Printer Setup isis dccasccscssniveinessasseeiaaadieenesaacrs ciawnsdeasaaeedeaunaaedes 45 Client Card Reader Setup onere vcaeeiede iaacavcnenentidatus scum ected again EEEE A 46 Client Check Reader S tup ccc enter neta 51 Client PIN Pad Setup ici ie csietnciciis ccomtnninhis sade ol e EE E ea TETEE ryan ERE a 52 Performing Test TransactionSicre a cciccanoe tes anand gone eee aad E E AAEE meets 56 User s Guide sssssssssnnnnnssnnnnnnnnnunnnnnnnnnnnnnnnnnnnna OO MaA WINGO Weenie ninia iiini maiean AAA ay EEN kiana aieeaa yaa NEn 60 Processing Transactions n seisnes iaten iisu Viii iae ease RAE een BERERE EE a e REENA 62 Credit GardiTransaGtiOns s scsi ede A a E A E a aybte ca ati A T E acad ehlyiheteieebaraane 63 Using Credit Card Processing cccccece cee nee erent nent rererere rnnr 63 Credit Card Transaction Types 2 cccisiiissere ct svetinsieniisadwes studeninaias sues eauageubs 66 About Book amp Ship Transaction Processing cceceee eee e eee ee eee eee ne teenies 68 Using Book and Ship Transaction Processing ccceceeeeee eee e eee ee ee ee teeta eens 69 About Restaurant Transaction Processing ecec
56. Useri 5 xi File Transactions Reports Setup Help BE SN ZAN EER R Credit Debit Check Gift Customers Log Off Help Credit Card Sale Sale Credit Void Sale Pre Auth Post Auth Void Credit Credit Card Number Card Issuer oO Card Member Tr Exp Date MMYY Cancel Amount l Ticket Number Ct Process Zip tis Offline Street Card Verification Yalue Close 279 2006 11 01 AM Menu Bar Top of the main window The menu bar is a generic Windows based menu system The menu bar allows you to access every feature of Client File Transactions Customers Batch Reports Utilities Setup Help Icon Bar Top of the main window The Icon Bar allows you to access six of the main functions of the software credit card processing debit card processing check processing gift card processing cashier log on off the customer database and the help file Simply click the appropriate icon to access the desired function 60 ASS Credit Debit Check Gift Customer Log Off Help Action Selector Row The Action Selector Row allows you to select the type of transaction to be performed As you access different functions of the software the Action Selector Row changes The Action Row displays all types of actions that can be performed using the currently selected processor and processing function Example Functions available when processing credit card transactions are not all available
57. You must set up the PIN pad functionality of this device prior to setting up any other functionality Consult the documentation included with this device for setup VeriFone PCCharge Performer SC 5000 MAC Set up in PCCharge as VeriFone SC5000 MAC Canadian debit processing only e Baud 9600 e Parity None e Data Bits 8 e Time Out 4 VeriFone PCCharge Performer SC 5000 DUKPT Set up in PCCharge as VeriFone SC5000 DUKPT American debit processing only e Baud 1200 e Parity Even e Data Bits 7 e Time Out 4 54 Manufacturer Product N VeriFone VSP200 This device is only compatible with the Elavon payment processing network Set up in PCCharge as VeriFone V 810 American debit processing only e Baud 9600 e Parity Even e Data Bits 7 e Time Out 4 VeriFone V 810 MAC Set up in PCCharge as VeriFone v 810 MAC Canadian debit processing only e Baud 9600 e Parity None e Data Bits 8 e Time Out 4 VeriFone v 810 Set up in PCCharge as VeriFone v 810 American debit processing only e Baud 9600 e Parity Even e Data Bits 7 e Time Out 4 Note for Windows 7 and 2008 Users Windows 7 and 2008 have been tested to work with all VeriFone PP1000se devices with part numbers higher than 170 Example P003 180 02 USA Windows 7 and 2008 have also been tested to work with VeriFone PP1000se
58. able use the Void action Note You will notice there is no action to void a Pre Auth This is because oe you cannot void a Pre Auth To remove a Pre Auth you can have the processing company remove the transaction if your processing company is host based they can probably do it Or you could follow up the Pre Auth with a Post Auth and do a Void Sale The only other option is to simply wait for the authorization to expire Book This action is essentially the same as a Pre Auth it reduces a cardholder s account s limit to buy for a predetermined amount of time The Book transaction is used with the Ship transaction to make for an efficient and easy to use payment processing solution for MOTO and e Commerce retailers A Book transaction is made when the customer places an order and is followed by a Ship transaction when the order is shipped 66 Note A Book transaction s corresponding Ship transaction must be e performed at the Server installation The following two tabs are available when your account is set up to process prepaid cards using PCCharge Balance Inquiry This action is used to determine the balance on a prepaid card Reversal This action is used to fully reverse a prepaid sale transaction In a host environment this can only be done if it is the next transaction after the transaction being reversed The following tab is available when your account is set up to process FSA H
59. and your processing company is set up to process commercial cards By default the Sub Total will be the same as the value entered in the Amount field in the Credit Card Info section of the Customer window You can change the Sub Total manually entering a new value into the field Alternatively you can enter product service Descriptions and Amounts and Client will compute a Sub Total for you a Note This information is not stored in the customer database for later retrieval It is merely a convenience used to itemize purchases at the time of the transaction This information will not be printed to your receipts 11 Click OK and Client will attempt to contact the Server location and have it process the transaction 93 Reports and find out what transaction information each report presents You will also Simple Explanation This section explains how to access each report learn how to configure your report s data Note This function provides access to all reports accessible at the Server oe location of PCCharge If you find that a report is not accessible it usually means that the active processing company does not support that report type The Reports menu on PCCharge Client s menu bar has many sub menus The reports are categorized by the type of data they display credit card Transactions Batches Check transactions Debit transactions etc When selected each Reports me
60. based upon the BIN range or the FSA checkbox is enabled on the Credit Card Transaction form the following form will be loaded when the merchant clicks on the Process button ie E Total Healthcare Amount l OK m Sub Amount Prescription Amount _ SY Cancel Vision Amount Poo Clinic Amount SY Dental Amount Total Healthcare Amount Enter the portion of the transaction amount that is FSA HRA eligible This amount cannot be greater than the transaction amount 65 The Sub Amount section is a breakdown of the Total Healthcare Amount Indicate how much of the Total Healthcare Amount can be assigned to each of the healthcare categories Prescription Amount Vision Amount Clinic Amount and Dental Amount The total of the amounts submitted for the different categories does not have to add up to the Total Healthcare Amount however the total cannot be greater than the Total Healthcare Amount Credit Card Transaction Types Sale This action decreases the cardholder s limit to buy It authorizes a transfer of funds from the cardholder s account to your account Credit This action increases the cardholder s limit to buy It authorizes a transfer of funds from your account to the cardholder s account Void Sale This action removes a sale transaction No funds will be received from this transaction Use the Void Sale action to correct mistakes and on same day returns This action can only be perfo
61. ble for access by employees with administrative capabilities for access to servers with cardholder data and for access controlled by the payment application This requirement applies to the payment application and all associated tools used to view or access cardholder data 3 1 10 If a payment application session has been idle for more than 15 minutes the application requires the user to re authenticate PCI Data Security Standard Requirement 8 5 15 3 2 Software vendors must provide guidance to customers that all access to PCs servers and database with payment applications must require a unique user ID and secure authentication PCI Data Security Standard Requirements 8 1 and 8 2 3 3 Render payment application passwords unreadable during transmission and storage using strong cryptography based on approved standards Note Strong cryptography is defined in PCI DSS and PA DSS Glossary of Terms Abbreviations and Acronyms PCI Data Security Standard Requirement 8 4 4 Log payment application activity 4 1 At the completion of the installation process the out of the box default installation of the payment application must log all user access especially users with administrative privileges and be able to link all activities to individual users PCI Data Security Standard Requirement 10 1 14 4 2 Payment application must implement an automated audit trail to track and monitor access PCI Data Security Standard Requirements 10
62. ble on the C drive InstallShield 26 Ready to Install You are now ready to install PCCharge Client Click Next gt to proceed to the next step in the installation process PCCharge Client S stallShield Wizard x Ready to Install the Program d is ready to begin installation Cli stall to begin the installation If you want to review or change any of your installation settings click Back Click Cancel to exit the wizard 27 Installing PCCharge is now being installed to your system This process should only take a few minutes x PCCharge Client InstallShield Wizard Setup Status PCCharge Client Sc configuring your new software in 28 Installation Completed The installation process is complete You may now remove the PCCharge Installation CD from your computer Click Finish to proceed to The Setup Process PCCharge Client Scrip stallShield Wizard InstallShield Wizard Complete The InstallShield Wizard has successfully installed PCCharge Client Script Click Finish to exit the wizard Cancel 29 Setup Process During your first use of PCCharge Client you will go through a setup process If you need to make changes to the following settings at any time after the initial software setup you can access all of the setup parameters from the Setup menu The following sections explain each window displayed during the PCCharge Client setup process 30 Starting PCCharg
63. cation may be copied distributed stored in a retrieval system translated into any human or computer language transmitted in any form or by any means without prior written consent of VeriFone Inc Software License IMPORTANT PCCHARGE AND PAYWARE PC END USER LICENSE AGREEMENT CAREFULLY REVIEW THIS AGREEMENT BEFORE CONTINUING THE INSTALLATION OR USE OF VERIFONE S PROPRIETARY SOFTWARE PROVIDED TO YOU VERIFONE SOFTWARE THIS AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU LICENSEE AND THE VERIFONE ENTITY THAT PROVIDED YOU WITH THE VERIFONE SOFTWARE VERIFONE ALL REFERENCES HEREIN TO YOU AND LICENSEE MEAN YOU AND THE COMPANY OR OTHER LEGAL ENTITY YOU REPRESENT BY ACCEPTING THIS AGREEMENT YOU ARE BINDING SUCH ENTITY YOU HEREBY REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT TERMINATE THIS INSTALLATION AND PROMPTLY RETURN ALL SOFTWARE TO VERIFONE BY ACCEPTING THESE TERMS BY DOWNLOADING THE SOFTWARE AND OR OPENING THE SOFTWARE PACKET S AND OR USING THE SOFTWARE YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT UNDERSTAND IT AND AGREE TO BE BOUND BY ITS TERMS THE SOFTWARE ALSO INCLUDES THE MEDIA ON WHICH THE SOFTWARE IS RECORDED AS WELL AS ANY PRINTED MATERIALS OR ONLINE OR ELECTRONIC DOCUMENTATION PROVIDED TO YOU BY VERIFONE NOTWITHSTANDING THE FOREGOING IF YOU HAVE SIGNED A LICENSE AGREEMENT WITH VERIFONE FOR YOUR USE OF THE SOFTWARE THIS AG
64. cations were developed by VeriFone for use by third parties and therefore are subject to PA DSS validation PAYware Connect also included under PAYware NA Payment Applications falls under PCI DSS See the PCI PA DSS Program Guide to determine if PCI PA DSS validation is required for any other payment applications used at the merchant location It is important to note that PA DSS or PCI DSS validated payment applications alone do not guarantee PCI DSS compliance for the merchant The validated payment application must be implemented in a PCI DSS compliant environment If your application runs on Windows XP you are required to turn off Windows XP System Restore Points Distributions and Updates This guide will be provided to VeriFone s customers including processors resellers ISOs and integrators along with the PAYware NA payment applications It is the responsibility of these parties to ensure the information contained in this guide is passed on to their customers the merchant in order to illustrate the requirements for complying with PCI DSS Additional information about PA DSS and VeriFone s PA DSS Training can be found on our website at www verifone com padss What does PA DSS mean to you VeriFone submits its PAYware NA payment applications to an annual PA DSS audit in order to maintain PA DSS validation In addition if any major version change is made in any PAYware NA payment applications VeriFone submits that
65. censee agrees that all the VeriFone Software is adequately marked when the Restricted Rights legend is included on or encoded in the VeriFone Software Licensee further agrees that the VeriFone Software has been developed entirely at private expense EXPORT LAWS Licensee shall fully comply with all laws and regulations of the United States and other countries relating to the export import and use of the VeriFone Software Export or re export to certain countries may be prohibited Licensee will defend indemnify and hold harmless VeriFone and its affiliates from and against any and all claims proceedings losses damages liabilities fines penalties costs and fees including reasonable attorneys fees arising in connection with any violation of any regulation of any United States or other governmental authority relating to the export import or use of the VeriFone Software by Licensee GENERAL Except as set forth above with regard to a signed license agreement this Agreement constitutes the entire agreement between VeriFone and Licensee and supersedes all prior or contemporaneous communications and proposals whether electronic oral or written relating to the subject matter hereof This Agreement will be governed by the laws of the State of California without regard to its conflict of law provisions Licensee hereby acknowledges and agrees that the U N Convention on Contracts for the International Sale of Goods shall not apply to this A
66. customer database Editing a Customer s Credit Card Information 1 To edit an existing customer s credit card information you must first select a customer using the folder on the left of the Customers window If you have not entered any customers into the customer database refer the subsection Creating a New Customer in the section Customer Info see page 88 Make any changes as necessary Click the Update button and your customer s credit card information will be saved to the customer database After you click Update only the first four and last four digits of the credit card number will be displayed for security reasons but the entire number is stored in the customer database Processing a Customer Transaction Using the folder on the left of the Customers window select the customer for whom you wish to process a transaction Click the Process button to access the Customer Transaction window and process a transaction for the selected customer see page 92 Finding an Existing Customer Click the Find button to access the Find Customer window and search through customer database entries for a particular customer The search allows you to use the Customer ID Company Name and Last Name fields from the Customers window to find the desired customer Select the field you would like to use in the search and enter the information you d like to find using the Search For field 91 Customer Transactions process non rec
67. e application are installed on the same machine Otherwise the installer will need to know the address of the server machine From the Certificate section the merchant can select the Store Location and Store Name from the combo box Click on Display Store to list all of the certificates under the selected location The certificate details can be viewed by clicking the View Details button Click OK to set the certificate or click Cancel to cancel the operation If the installer cancels out of selecting the certificate Client will not work A Integration Configuration oj x Secure TCP IP Integration IP Address fi 27 0 0 1 Listen on Port EL 405 r Certificate Store Location Store Name Current User My Display Store 3 Enter a Transaction Timeout in seconds to specify how long the Client will wait for the Server to respond to an attempted transaction We recommend that most users set this to 60 initially but you ll be able to adjust this value more precisely once you ve had some experience with your processing company 34 Enter a Card Swipe Timeout in seconds to specify how long the Client will wait for a card swipe device to completely transmit card information We recommend that most users set this to 9 initially but you ll be able to adjust this value more precisely once you ve had some experience with your processing company Click Next gt to proceed to the next
68. e Client Simple Explanation The following instructions explain how to start up PCCharge Client for the first time PON Click the Windows Start button its default location is the bottom left of your screen Click Programs or Program Files Click PCCharge Client The following shortcuts are available C PCCharge Client Help File Also available within PCCharge PCCharge Client Manual The PCCharge manual in PDF format PCCharge Client Read Me Readme shown during installation PCCharge Client The PCCharge executable Uninstall PCCharge Client Uninstalls PCCharge Client lick PCCharge Client to start PCCharge Client Technical Details f you chose to not have PCCharge Client added to the Windows Start Menu you ll need to manually start PCCharge Client You can do so by browsing to the PCCharge Client installation directory via Windows Explorer The default location of the PCCharge Client executable is C Program Files PCCWClient PCCWClient exe Note You should be logged in to Windows as a user with administrator access in order to launch PCCharge Setup Wizard Click Next gt to proceed to the next step in the installation process Client Setup Wizard i This Setup Wizard will walk you through setting up your electronic payment processing software merchant information You will always be able to run this wizard again should your merchant information change
69. e next step in the installation process 37 Check Services Company Setup processing account number in the Client software If you dont need this ability click the Next button and skip ahead to the section Gift Card Processing Company Setup see page 39 Simple Explanation This window allows you to set up your check g Note If changes are may to any payment processing account information in the Server location of PCCharge Pro Payment Server you should revisit this Setup Wizard to make sure that PCCharge Client has the most recent configuration information Client Setup Wizard The next step is to specify which company if any you will be using to process check services transactions Check Services Company None ba Check Services Site ID zl Help Cancel lt Back 1 The Check Services Company drop down list shows the check services companies that have been set up at the Server location of PCCharge Select the check services company that will be accessed from this Client location 2 Select the Check Services Site ID that will be accessed from this Client location 3 Click Next gt to proceed to the next step in the installation process 38 Gift Card Processing Company Setup processing account number in the Client software If you dont need this ability click the Next button and skip ahead to the section End of Automated Client Setup see page 40 Simp
70. ed In either case settlement is a HIGHLY IMPORTANT step in payment processing During live processing you will not receive your funds unless your authorizations are settled The following steps will take you through settlement of your test transaction 9 Contact the administrator of the PCCharge Server location Ask the administrator to Void the test transaction you just processed so that no funds are deducted from the card you used 10 Now that you ve successfully processed a test transaction you may begin processing live transactions Continue on to the next section User s Guide to learn how to use the functionality of Client e Note If you think that your account is set up to process other credit card types American Express Discover MasterCard etc you may also perform test transactions using those credit card types To test a different credit card type just repeat steps 1 13 using the new card type 58 User s Guide This section describes how to process single transactions view reports and use other options accessible in Client 59 Main Window The Main Window is the focal point of your Client software It is the window you will see first when the software is started You can access any function of the software from the Main Window Note Your Main Window may look slightly different depending on which oe processing company you re using PCCharge Client
71. ed by a specific user ID This report applies only to multi user version of PCCharge Enter the exact user ID used to process the original transaction s Ticket Use this field if you want to generate a report that shows the transaction associated with a particular ticket number Enter the exact ticket number used in the original transaction Merchant Default All Select a merchant number All transactions processed with the selected merchant number will be used to generate the report If All is selected as the Merchant then all transactions processed with all merchant numbers registered with PCCharge will be used to generate the report Card Type Default All Select a card type All transactions processed with the selected card type will be used to generate the report If All is selected as the Card Type then all transactions processed with all card types will be used to generate the report Status Default Approved Select the result of a transaction Approved or Declined All transactions processed with the selected status will be used to generate the report If All is selected as the Status then all transactions processed regardless of status will be used to generate the report Batch Enter a batch number All transactions processed within the selected batch will be used to generate the report Enter the exact batch number used for the original transaction s Amount Enter an amount Al
72. ed to the next section Client PIN Pad Setup see page 51 Tested Card Readers We test Client with a wide range of hardware in a variety of conditions If you have hardware not shown on this list and are able use it successfully with your copy of Client please contact us at feedback pccharge com and inform us of your results Set up each device as specified in the Notes column If no additional information is given other than the device to be selected from the drop down list in Client use the default settings listed above 47 Manufacturer Product y Set up in Client as Keyboard Wedge Review the Note at the end of this table Cherry and refer to your Cherry manual to Cherry Keyboard determine how to configure the MY 7000 following settings e Enable Header for track 1 and set to e Enable Terminator for track 1 and Cherr set to Cherry resboaid e Enable Header for track 2 and set to MY 8000 i i e Enable Terminator for track 2 and set to MiniMag Reader A USB wedge reader Set up in Client as IDTech oe Keyboard Wedge 334112B MiniMag Reader Keyboard Wedge connects via PS 2 IDTech Model keyboard Set up in Client as Keyboard IDMB Wedge 333112B Serial Model Set up in Client as Serial Reader IDTech WCR3321 Baud meee 12 e Parity Even e Data Bits 7 IDTech eon Set up in Client as Keyboard Wedge VersaKey Keyboard PREEN USB Keyboard Set up in Client as pine ea B
73. eeee eee eee nett nent eee eae ees 70 Using Restaurant Transaction Processing e cece eee eee eee eee e ee ee ene e rrer 71 About Commercial Card Processing c ccceceeeee eee eee eee e eee rnnr nt ete enees 72 Using Commercial Card Processing ccecceee eee eee e eet n nett eee ete ea tas 73 Offline POCESSING ati niae aa aE EEE a E E E aa tene mentees 74 P ocessing an Import File saiia neii nne e a e nir aiaa aee te a Tia 75 Debit Card Transactions en raean ERA EA R IEEE ALERE 76 Debit Cardi Transaction Types icscisacisteonas states e e EE EE EEEE aaa 76 Debit Card Processing asipite ri nuin iaa oee n AAA OANA YAAA OESE i 76 Check S rvices TransactiohS ienen eaaa a AA A a use A ain 79 Check Services Processing ssisniri tenini goe aE E Ea DEA DE a SAREE 79 All about Check Verification Guarantee essssisssisrrrirrrrrrrrrirriirririrrrirrriene 80 All about Check Conversion Truncation ceeceee nent ee eee eeenenen ete e ener enenaeaes 81 Gift Card Transaction Se n ne peirina E EEr AA O Maria stelvawe EELEE annie Merve 82 Gift Card Transaction Type S ra e e E N E e E E aur 82 Gift Card Processing sssi vectsstacnctuaaiuhetiaaen Aana AE aA BEIAARD ence GERREA 83 Cashier Privileges nnrir derrr Wiley mac EE T E E PIETE nav EARE A E O 85 Eole KOl aE E E E N S E E E 85 Manager Override Password ssssssrsrssssrirrrt inntatt rnrn tt ttr Ennn nnn eee ees 86 Customer Databaseiseteccs ccsietit and data E
74. for a card swipe to be completed You should not change the default value unless you are experiencing difficulties with your device Click OK to save these settings and return to the main Client window You may now perform a test transaction using your device see page 55 or you may proceed to the next section Client PIN Pad Setup see page 51 4 If you ve selected Serial Reader Review the Tested Card Readers table at the end of this Card Reader Setup section to determine if there are any special settings recommended for your card reader Next complete the following steps Select the baud appropriate for your serial card reader the default value is 9600 This information should be provided by your device s documentation Select the parity that the serial card reader uses This information should be provided by your device s documentation Click the small drop down arrow button to the right of the Com Port field Select the COM port of the serial card reader that you ll use with Client Most users can select Port Com1 but some users may have plugged the device into port 2 and should select Port Com2 Select the data bits setting appropriate for your serial card reader the default value is 8 This information should be provided by your device s documentation Click OK to save these settings and return to the main Client window You may now perform a test transaction using your device see page 55 or you may proce
75. for accounting purposes 72 Using Commercial Card Processing cards also known as purchasing or corporate cards skip ahead to the Simple Explanation if your company is not set up to accept commercial section Offline Processing see page 72 Commercial cards are processed in almost the same way as normal credit cards If your credit card processing company is certified for commercial card processing Client will allow you to add a tax amount to the total transaction amount and can also include a customer code with the transaction information sent to the credit card processing company Client automatically recognizes commercial cards so no special steps need to be taken to process commercial cards other than inputting the customer code and tax amount at the time of the sale 73 Offline Processing Simple Explanation Offline processing allows you to enter all the necessary data for each of your transactions without having to connect to the processing company for each transaction immediately The card information is saved into a new or existing Super DAT SDT file and is held there until the credit card processing company is actually contacted If you don t think you ll need this ability skip ahead to the section Debit Card Transactions see page 76 oo WARNING Transactions processed via offline processing have a higher per transaction rate than swiped transactions However you can o
76. for example related to consumer personal data protection privacy identity theft or data security may require specific protection of this data or proper disclosure of a company s practices if consumer related personal data is being collected during the course of business PCI DSS however does not apply if PANs are not stored processed or transmitted 2 Do not store sensitive authentication data after authorization even if encrypted 3 Full track data from the magnetic stripe magnetic stripe image on the chip or elsewhere Third Party Applications A PAYware NA payment application validation does not extend to any external third party application that has integrated such PAYware NA payment application as the payment engine The end to end transaction process beginning with entry into the third party application until the response from the payment engine is returned must meet the same level of compliance In order to claim the third party application is end to end compliant the application would need to be submitted to a QSA for a full PA DSS audit The use of a PAYware NA payment application also does not exempt a third party integrator s application from a PA DSS audit The end user and or P O S developer can integrate and be compliant in the processing portion of a payment transaction A brief review given below of the PA DSS environmental variables that impact the end user merchant can help the end user merchant obtain
77. ft icon before you can swipe a gift card through your PIN pad even if the Gift Card window is already onscreen This will activate the magnetic strip reader and make it ready for use 1 From the Action Selector Row select the desired action Redemption Register etc 2 Enter the gift card number e In a retail environment the gift card should be swiped through your card reader If a card reader is not available type in the gift card number In a non retail environment type in the gift card number 3 Enter the dollar amount of the transaction 4 Click the Process button PCCharge Client Useri lei es File Transactions Reports Setup Help SE a Z 23 D a Ff Q Credit Debit Check Gift Customers Log Off Help Gift Card Redemption Redemption Register Increment Activate Cancel Balance Number es Process Amount ae 2 9 2006 11 05 AM 83 e Note The fields shown may differ from what you see in your copy of the Client depending on the processor selected and the transaction being processed Gift Card Number Displays the gift card number Amount processed This field allows you to enter the dollar amount of the transaction to be 84 Cashier Privileges Simple Explanation in order to use cashier privileges at the Client location they must be first set up at the Server location consult the Server documentation for i
78. ften achieve better rates by providing the greatest amount of information available for each transaction Zip address etc Check with your payment processing company for details on per transaction rates Offline processing saves time because the credit card processing company is not contacted for transaction authorization until after the user has finished inputting all transactions and is ready to process them all as one batch group It can also be used should you temporarily lose your connection to the credit card processing company How to Process Offline Transactions 1 To enable Offline Processing click Transactions on the menu bar Click the Credit Card option Client will display the Credit Card Transactions window Click the Process Offline button 2 Client will display a New Edit Existing window allowing you to create a new SDT file or open an existing one to add transactions This Super DAT SDT file will contain your offline transactions 3 Click If you re creating a new sDT file enter a filename into the box labeled File name Click the Open button to create your file or click the arrow to the right of the Look In drop down box to browse to a different save location If you re opening an existing sDT file select the file you wish to open you may need to change the Look In location to find your file Click the Open button to open the file OK to create or load your file Client will re
79. greement The parties also agree that the Uniform Computer Information Transactions Act or any version thereof adopted by any state in any form UCITA shall not apply to this Agreement To the extent that UCITA is applicable the parties agree to opt out of the applicability of UCITA pursuant to the opt out provision s contained therein Each party consents to the exclusive jurisdiction and venue of the appropriate courts in Santa Clara County California for all disputes arising out of or relating to this Agreement The official text of this Agreement shall be in English In the event of any dispute concerning the interpretation or construction of this Agreement reference shall be made only to this Agreement as written in English The failure of a party to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision Licensee may not assign this Agreement in whole or in part without VeriFone s prior written consent Subject to the preceding sentence this Agreement shall bind Licensee and its permitted successors and assigns VeriFone may assign or delegate this Agreement or any of its rights or obligations hereunder in its sole discretion 5 If any provision of this Agreement is found by a court of competent jurisdiction to be invalid the parties agree that the court should endeavor to give the maximum effect to the parties intentions as reflected in the provision and that the
80. he transactions the Start and End dates the Ticket of the transaction the Status of transactions processed the Batch and the Amount Click the OK button to view print save the report 109 EBT Summary The EBT Summary report is a summary of your EBT transaction history Note This report is only available in an EBT processing environment To access the EBT Summary report filter click Reports on the menu bar Click the EBT option 15x Report Type EBT Summary x Print To Screen Printer C File Report Filters Start 572172003 12 00 00 4M gt End 572172003 11 59 00 PM Member O Card Type Al T Cad P Result Approved User ID Po Batch sd Ticket 7 Amount FO Merchant fa m In the Report Filters area you can select the User ID that processed the transactions the Start and End dates the Ticket of the transaction the Status of transactions processed the Batch and the Amount Click the OK button to view print save the report 110 Periodic Payments by Expired Contracts This report shows the customer database accounts that will expire within the selected date range To access the Account Expiration report filter click Reports on the menu bar Click the Periodic Payments option Click the Summary by Expired Contracts option 15 x Report Type Perodic Payments by Expired Contre Print To Screen Printer File
81. hen current support policies and procedures Any upgrades or updates to the VeriFone Software if any provided to you under support shall be subject to this Agreement including the license rights and restrictions set forth herein MEDIA WARRANTY VeriFone represents and warrants that the media and the encoding of the VeriFone Software on the media will be free from defects in materials and workmanship for a period of ninety 90 days from the date of original shipment of the VeriFone Software by VeriFone to you or your reseller if you have purchased through a reseller To the maximum extent permitted by applicable law in the event of a breach of the foregoing limited warranty Licensee s sole and exclusive remedy shall be to return the media to VeriFone postage prepaid VeriFone shall at its option a provide a replacement in exchange for the defective media or b correct the defective media Any replacement media will be warranted for ninety 90 days DISCLAIMER OF WARRANTIES EXCEPT FOR THE LIMITED WARRANTY PROVIDED UNDER SECTION 5 ABOVE THE VERIFONE SOFTWARE IS PROVIDED AS IS WITH ALL FAULTS AND TO THE MAXIMUM EXTENT PERMITTED BY LAW WITHOUT ANY WARRANTY OF ANY KIND EXPRESS IMPLIED OR STATUTORY INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT OF THIRD PARTY RIGHTS WITHOUT LIMITING THE GENERALITY OF THE FOREGOING VERIFONE DOES NOT WARRANT AND MAKES
82. int of sale POS receipts PCI Data Security Standard Requirement 3 3 2 3 Render PAN at a minimum unreadable anywhere it is stored including data on portable digital media backup media and in logs by using any of the following approaches e One way hashes based on strong cryptography with associated key management processes and procedures Truncation Index tokens and pads pads must be securely stored e Strong cryptography with associated key management processes and procedures The MINIMUM account information that must be rendered unreadable is the PAN PCI Data Security Standard Requirement 3 4 The PAN must be rendered unreadable anywhere it is stored even outside the payment application Note Strong cryptography is defined in the PCI DSS and PA DSS Glossary of Terms Abbreviations and Acronyms 2 4 If disk encryption is used rather than file or column level database encryption logical access must be managed independently of native operating system access control mechanisms for example by not using local user account databases Decryption keys must not be tied to user accounts PCI Data Security Standard Requirement 3 4 2 2 5 Payment application must protect cryptographic keys used for encryption of cardholder data against disclosure and misuse PCI Data Security Standard Requirement 3 5 2 6 Payment application must implement key management processes and procedures for cryptographic keys used for encryption
83. ion manual for instructions on importing offline processing files 75 Debit Card Transactions Debit Card Transaction Types There are two main types of debit card transactions Sales and Credits Other debit card transactions Void Sale Void Credit etc are variations on these The different types of transactions are also known as actions Here is a list with general descriptions 1 Sale This action decreases the cardholder s limit to buy It authorizes a transfer of funds from the cardholder s account to your account Credit Return This action increases the cardholder s limit to buy It authorizes a transfer of funds from your account to the cardholder s account Void Sale This action removes a sale transaction No funds will be received from this transaction Use the Void Sale action to correct mistakes and on same day returns This action can only be performed before batch settlement close With a host based auto close system the action has to be performed on the same day Void Credit Return This action removes a Credit transaction This action can only be performed before batch settlement close With a host based auto close system the action has to be performed on the same day If you want to void a credit and the action is not available use the Void action Sale Recovery This action removes a Void Sale transaction The original sale will be processed as if the sale was never voided This action can only
84. ions become available Portrait and Landscape Select the page orientation you wish to use File Default Unselected Select this option if you want to send the report to your hard drive as an ASCII text file After this option is enabled and you click OK you ll need to specify the desired file name and location of the text file Report Filters Start Click the small drop down arrow button to the right of the Start field Select the start date for report range you wish to view End Click the small drop down arrow button to the right of the End field Select the end date for report range you wish to view Member Use this field if you want to generate a report that shows only those transactions processed for a specific card member Enter the exact card member name used in the original transaction s Card Use this field if you want to generate a report that shows only those transactions processed for a specific credit card number Enter the exact credit card number used in the original transaction s Note Enter the first four digits of the credit card number eight periods and oe then the last four digits of the credit card number If the card number contains fewer than 16 digits then adjust the number of periods between the first four and last four to add up to the total card length 95 User ID Use this field if you want to generate a report that shows only those transactions process
85. ith PCCharge you must click the oe Credit icon before you can swipe a credit card through your PIN pad even if the Credit Card window is already onscreen This will activate the magnetic strip reader and make it ready for use PM PCCharge Client User1 iol x File Transactions Reports Setup Help LA AN DA Credit Debit Check Gift Customers Log Off Help Credit Card Sale Sale Credit Void Sale Pre Auth Post Auth Void Credit Credit Card Number i Card Issuer jMc Erocess Card Member x Exp Date MMYY mx Cancel Amount fio Ticket Number ooo Process Zip 12345 ortine Street f234Man Card Verification Value 123 Close 63 10 From the Action Selector Row select the desired transaction type Sale Credit etc In a RETAIL environment Swipe the credit card through your card reader If the card is swiped the credit card number card member and expiration date are immediately masked and X s will be displayed for those fields as in the example above The mouse over hover tooltip will show the first two digits masking X s and the last four digits of the card number If a card reader is not available type in the Credit Card Number and Exp Date In a NON RETAIL environment Type in the Credit Card Number and Exp Date Client will display the Card Issuer VISA DISC AMEX etc Enter the dollar Amount of the transaction Enter your invoice number or some interna
86. l PCI SSC which was founded by the major card brands in June 2005 set these requirements in order to protect cardholder payment information The standards set by the council are enforced by the payment card companies who established the Council American Express Discover Financial Services J CB International MasterCard Worldwide and Visa Inc PCI PA DSS is an evolution of Visa s Payment Application Best Practices PABP which was based on the Visa Cardholder Information Security Program CISP In addition to Visa CISP PCI DSS combines American Express Data Security Operating Policy DSOP Discover Network s Information Security and Compliance DISC and MasterCard s Site Data Protection SDP into a single comprehensive set of security standards The transition to PCI PA DSS was announced in April 2008 In early October 2008 PCI PA DSS Version 1 2 was released to align with the PCI DSS Version 1 2 which was released on October 1 2008 On January 1 2011 PCI PA DSS Version 2 0 was released This extends the PCI DSS Version 1 2 which was released on October 1 2008 and is effective as of 01 01 2011 Applicability The PCI PA DSS applies to any payment application which stores processes or transmits cardholder data as part of authorization or settlement unless the application would fall under the merchant s PCI DSS validation PAYware PC PAYware Transact PAYware SIM and PCCharge collectively the PAYware NA Payment Appli
87. l reference number in the Ticket Number field This field is required for some processing companies check your processor s information in the PCCharge Appendix If you are in a non retail environment or are manually entering transactions in a retail environment type in the cardholder s Street address and Zip code This information is optional with most payment processing companies but you ll usually get a better per transaction rate if you supply it Enter the Card Verification Value if the card has one This information is optional with most payment processing companies but you ll usually get a better per transaction rate if you supply it e Visa MasterCard Discover enter the last three digits from the long number on the back of the credit card below the magnetic stripe e American Express enter the four digits from above the credit card number on the front of the credit card CID 1234 oooo ooo00 oooo 4 CVVICVC Click the Process button Client will connect to the Server location You may be prompted to enter additional information Input any extra information as instructed by Client The Server location will contact your payment processing company and get a transaction response Finally the Server location will return the transaction response to you at the Client location 64 depending on whether a modem or TCP IP connection is used There is no status message while the transaction is pr
88. l transactions processed for the selected amount will be used to generate the report Enter the exact amount used in the original transaction s 96 Viewing a Report ActiveCharge arepTransDetailed ActiveReport amp Br oe ng Page Width zji 4 spa Bock Q Fawn E TT CAITETT et ey ee TE Credit Card Detail Report Wednesday Mey 21 2003 PIS H PM Seber Ime Ids Re Imura Guu tas Cui me iis am oe ene wee Te Terb ter Lier 0500006 tele 9 Dats report wes peeru ed wing the following filters Sart Duten Wedtw dey Miy 21 2003 120000 AM Weds sdigy May 21 2003 11 3990 PM au au Fopcored Demle Danzcam Apert Note Some reports are larger than your viewable window Use the scroll e bars located on the right hand side and bottom of the window 97 Report Window Buttons Icon Description Print Click this button to print the report Copy Click this button to copy this report to system memory as an image You may then paste the image into a graphics editing application Find Click this button to find a text string within the report Single Page Click this button to view a single report page at a time Multiple Pages Click this button to view multiple report pages at once You may specify how many pages you wish to view simultaneously Zoom Out Click this button to decrease the current magnifica
89. le Explanation This window allows you to set up your debit card Note If changes are may to any payment processing account information in oe the Server location of PCCharge Pro Payment Server you should revisit this Setup Wizard to make sure that PCCharge Client has the most recent configuration information Client Setup Wizard The next step is to specify which company if any you will be using to process Gift Card transactions Gift Card Processing Company None 7 Gift Card Processing Company Numbers zl Help Cancel lt Back 1 The Gift Card Processing Company drop down list shows the gift card processing companies that have been set up at the Server location of PCCharge Select the gift card processing company that will be accessed from this Client location 2 Select the Gift Card Processing Company Numbers that will be accessed from this Client location 3 Click Next gt to proceed to the next step in the installation process 39 End of Setup Wizard The automated setup process is complete Click Finish to proceed to the final setup steps Client Setup Wizard i Your electronic payment processing software has now been set up You are ready to start processing transactions 40 Client User Setup Simple Explanation This window allows you to specify which PCCharge user from the Server location you ll use to process transactions WARNING
90. line by line report of transactions and gratuity amounts for those transactions The transactions are grouped by Server ID if one is specified This report shows those restaurant transactions waiting to be finalized or completed en Note This report is only available when the business type of your processing company s account is set to Restaurant To access the Restaurant Pre Settle report filter click Reports on the menu bar Click the Restaurant option Click the Restaurant Pre Settle option icxi Report Type PAAA Print To Screen Printer File Report Filters 7 25 2008 12 00 00 AM v 7 225 2008 11 59 59 PM Server ID Card Type f l Card Status User ID Batch Ticket Amount Bill Pay Merchant In the Report Filters area you can select the Server ID the Card the Ticket and the Merchant Click the OK button to view print save the report 117 Restaurant Detail This report shows a line by line report of transactions and gratuity amounts for those transactions The transactions are separated by Server ID This report allows filtering by date card and other information e Note This report is only available when the business type of your processing company s account is set to Restaurant To access the Restaurant Detail report filter click Reports on the menu bar Click the Restaurant option Click the Restaurant Detail option A
91. mply select Complete and click skip ahead to the section Ready To Install see page 26 You may select either Complete setup or Custom setup Select Complete setup if you want to install all PCCharge program files and features If you select Custom setup you will be able to e Specify the PCCharge installation directory e Specify which PCCharge utilities are installed After you ve selected a setup type click Next gt to proceed to the next step in the installation process If you have selected Complete setup you may then skip ahead to the section Ready To Install see page 26 Otherwise continue on to the next section PCCharge Client Script InstallShield Wizard Setup Type Select the setup type to install 24 Choose Destination Location Simple Explanation if you selected Complete as your setup type you may skip this section This window allows you to specify where on your local hard drive you d like to install PCCharge Client If you re upgrading PCCharge use the Browse button to specify the ocation of your existing installation directory Most users should click Next gt to proceed to the next step in the installation process WARNING If you change the destination directory it is vitally important that you install to your computer s local hard drive You should not install PCCharge across a network to another computer s local hard drive PCCharge uses system files that must be o
92. n the local computer s hard drive eh PCCharge Client Scri allShield Wizard Choose Destination Location Select folder where setup will install files amp nstall PCCharge Client to Program Files Client Cancel Technical Details PCCharge Client replaces updates some Windows 9 system files This directory is where the original copies of those files are placed If it should become necessary to restore your computer to its state before the install these files would be retrieved This would only be effective if no other programs had been installed since the installation of PCCharge Client The installation of other programs may replace update some of the same Windows system files and restoring older versions of those files could result in disrupted functionality of those other programs 25 Select Features Simple Explanation if you selected Complete as your setup type you may skip this section This window allows you to specify which PCCharge features you d like to install You can uncheck a feature if you do not want that feature to be installed Most users should click Next gt to proceed to the next step in the installation process i PCCharge Client Script InstallShield Wizard Select Features lect the features setup will install want to uninstall ption _ _ PCCharge Client e required on the C drive of space availa
93. nstructions Cashier privileges are used to control what functions a cashier can access The Log On icon will be enabled and there will be a Log Off menu choice under File The active cashier s User Name is shown at the bottom of the main Client window next to the Active Company Display see page 60 Log On Simple Explanation If you encounter the following Log On window it is usually because you have started up Client Enter your User Name and Password for your cashier account then click the Log On button This information will be available from whoever set up cashier privileges at the Server location User Name pa Log On Password s Cancel The Client will display the Log On window at these times when the Client is started when the Log On Off icon is clicked when the Log Off option is selected from the File menu when the PCCharge Pro PS path is changed in the Setup Wizard You may also log in and out of a cashier account by clicking the Log On Off button on the Icon Bar This icon is immediately to the left of the help icon 85 Manager Override Password similar to the Log On window The difference is that the Manager Override Password window is displayed when a cashier attempts to access a function that he does not have permission to access Simple Explanation The Manager Override Password window is very As stated above the Manager Override Password window is di
94. ntact one of the following e Whoever maintains your business computer systems e The technical support department of your computer s manufacturer Before you get started you ll need some information to set up this Client location The name of the payment processing company in the Server location that will be accessed from this Client location The merchant account numbers for that payment processing company The network address of the PCCharge Server location Once you ve obtained this information and have it ready complete the following steps 1 Insert the PCCharge Installation CD into the CD ROM drive of your computer The PCCharge Installation Menu should automatically appear e Note If the PCCharge Installation Menu does not automatically appear your copy of Windows may be set up to not allow auto run of CD ROMs If so you ll need to manually access the PCCharge Installation Menu Click your Windows Start button and then click Run Click the Browse button Click the drop down list to the right of the Look In field Select your CD ROM drive Double click the file cbD_Start exe The PCCharge Installation Menu will appear 2 Once you can access the PCCharge Installation Menu click the PCCharge Client button Next click the Install PCCharge Client button 3 The PCCharge Client installation process will begin The following sections explain each screen displayed during the installation process
95. nts by Date This report shows you a line by line report of periodic payment transactions from the customer database that were processed within the selected date range To access the Periodic Payments by Date report filter click Reports on the menu bar Click the Periodic Payments option Click the Summary by Date option 15 xi Report Type Periodic Payments by Date 7 Print To Screen Printer File Report Filters Start 572172003 12 00 00 4M x End 572172003 11 59 00 PM Member Po Card Type jars Card P Result Approved gt User ID O Batch a Ticket 2 0 Ame Merchant 4 r Close In the Report Filters area you can select the Start amp End date the card Member the Card the User ID that processed the transactions the Ticket the Card Type the Status of the transactions processed the Batch the Amount and the Merchant Click the OK button to view print save the report 113 Reprint Receipts The Reprint Receipts function allows you to reprint a receipt The Report Filter section of this window is similar to the other report filter windows However here you must specify a single transaction or a range of transactions for which you wish to reprint receipts To access the Reprint Receipts report filter click Reports on the menu bar Click the Reprint Receipts option Start Number End Number Enter the number of the fir
96. nu item brings up a window similar to the following iix Report Type Print To Screen Printer File m Report Filters Start End Member Po Card Type H Card Po Result H User ID Po Batch Poo Ticket DO O y O Amount Poo Merchant 94 Note Not all Reports windows selectable from the Reports menu will have oe the same options and fields accessible For example in the Today s Summary Report you wouldn t be able to change the Member and Ticket fields Further not all processing companies will have access to the same reports An account using a host based system would of course not be able to access the Settled Batch report host based systems close their batches terminal based systems settle their batches Report Type Each Reports menu item will display a different report type in the Report Type field You can select a different report type from this list by clicking on the small arrow to the right of the Report Type field Print To Window Default Selected Select this option if you want to view the report from within PCCharge After the report is shown on window you may print it out by clicking the Print button Printer Default Unselected Select this option if you want to send the report to the printer selected in the Report Printer Setup window see page 44 If this option is selected two additional opt
97. ocessing so please allow enough time for the transaction to process up to 90 seconds before assuming the transaction didn t process If the transaction was unsuccessful the Server location should return a response explaining the problem If you are concerned about processing duplicate transactions please enable the Require Duplicate Transactions to be Forced feature at the Server location consult the section Configure Setup or Preferences in the PCCharge Pro or Payment Server manual respectively 9 Technical Details Most responses will be received in 5 20 seconds FSA HRA Transactions The Credit Card Transaction form now has a checkbox for FSA transactions if the Enable FSA HRA Cards option is enabled in the processor setup This FSA checkbox which appears in the lower right side of the Credit Card Transaction form can be enabled to force the prompting for healthcare amounts in cases where the card is an FSA HRA card but the BIN range is not in the BIN table for PCCharge The BIN ranges for these cards as well as for other card types are changed constantly at the issuer level so it is impossible for PCCharge to always be completely up to date This checkbox will allow the user to circumvent the BIN checking and send the proper data for their transaction The FSA checkbox will also appear on the Post Auth form once an authorization code has been entered When PCCharge recognizes that the card is an FSA HRA card
98. omer s phone number Zip Code Allows you to enter your customer s zip code Check Number Allows you to enter your customer s check number Account Number Allows you to enter your customer s checking account number Driver s License Allows you to enter your customer s driver s license number Birth Date Allows you to enter your customer s birth date from his or her driver s license State Code Allows you to enter your customer s state code Amount Allows you to enter the amount of the transaction Ticket Allows you to enter an internal invoice number Note If you perform check truncation conversion you ll need to close your oe batch at the end of the day It is necessary to perform this procedure to have funds transferred from the customers accounts to yours Consult the section Truncation Close for further explanation of this process consult the Server documentation All about Check Verification Guarantee In verifying guaranteeing a check funds are not being moved Check Verification Guarantee is only a one step process There is no need for re transmission batch settle close 1 Check Verification Verification allows you to verify that the check writer has an account that does not have any negative flags for that method of check verification driver s license MICR etc 2 Check Guarantee Guarantee first performs a Check Verification and then guarantees that the funds
99. on reduces the balance of your customers checking account A sale actually performs two functions First a sale will verify guarantee a check Second it will make the transaction available for re transmission Void This action removes a Sale or Forced transaction from the re transmission information You will be deleting the transaction You will not get the funds from this transaction Use the Void Sale action to correct mistakes and on same day returns This action can only be performed before re transmission Force This action makes a verified check transaction available for re transmission A Verify followed by a Force is equivalent to a Sale 81 Gift Card Transactions Gift Card Transaction Types There are several gift card processing companies currently supported by Client each with its own unique transaction types Consult the PCCharge Appendices for a description of the transaction types available for each processor To access the PCCharge Appendices available at the Server location click the Windows Start button then Programs or All Programs then PCCharge Pro or PCCharge Payment Server then PCCharge Appendices 82 Gift Card Processing From the Main Window see page 60 click the Gift Card icon to access the Gift Card Transaction window Or click Transactions on the menu bar and then click the Gift Card option Note If you are using a PIN pad device with PCCharge you must click the oe Gi
100. onfiguration required for PCI DSS compliance PCI Data Security Standard Requirements 1 3 4 5 and 6 9 Cardholder data must never be stored on a server connected to the Internet 9 1 The payment application must be developed such that the database server and web server are not required to be on the same server nor is the database server required to be in the DMZ with the web server PCI Data Security Standard Requirement 1 3 7 10 Facilitate secure remote software updates 10 1 If payment application updates are delivered securely via remote access into customers systems software vendors must tell customers to turn on remote access technologies only when needed for downloads from vendor and to turn off immediately after download completes Alternatively if delivered via VPN or other high speed connection software vendors must advise customers to properly configure a firewall or a personal firewall product to secure authentication using a two factor authentication mechanism PCI Data Security Standard Requirements 8 3 10 2 If payment application may be accessed remotely remote access to the payment application using a two factor authentication mechanism PCI Data Security Standard Requirements 8 3 10 3 Any remote access into the payment application must be done securely If vendors resellers integrators or customers can access customer s payment applications remotely the remote access must be implemented securely PCI Data
101. ot a Company Name a Company Name will be generated for you Note You must use a letter for the first character of Company Name oe Any characters that follow can be letters or numbers Additionally all punctuation is prohibited due to database restrictions Note You ll usually get the best per transaction rate from your credit oe card processing company if you provide complete name and address information Check with your processing company for information on how to get the best per transaction rate 88 5 The Credit Limit field allows you to specify in dollars a credit limit for the displayed customer This field is just a convenient reference it does not actually affect whether or not the Client software will allow a transaction to be processed 6 After filling out all applicable fields click the Update button You will be prompted to commit changes If you click Yes your information will be saved A plus sign should appear next to the corresponding folder on the left side of the Customers window A plus sign shows that a folder contains on or more entries The entries in the database are listed alphabetically by the Company Name field Deleting a Customer The Client Customer Database can delete database entries Finding an Existing Customer Click the Find button to access the Find Customer window and search through customer database entries for a particular customer The search allows you to use the
102. other provisions of the Agreement shall remain in full force and effect All notices demands or consents required or permitted hereunder shall be in writing and shall be delivered in person or sent via overnight delivery or certified mail to the respective parties Notices for VeriFone shall be sent to VeriFone s General Counsel at 2099 Gateway Place Suite 600 San J ose CA 95110 or such other address as shall have been given to Licensee in writing Notices for Licensee shall be sent to the address in VeriFone s customer database or such other address as shall have been given to VeriFone in writing Such notices shall be deemed effective upon the earliest to occur of a actual delivery or b three days after mailing addressed and postage prepaid return receipt requested Rev Date 2 25 10 Table of Contents Notice siiiasiicvinaiavisnias a a aai 2 Software License ssssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn S Introduction ssssssnnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn Important Security Notice ssssssssssssssununnnnnnnnnnnnna LO Introduction and Scopes aa ia rA E E A E A E E A A AEEA 10 Applicability eonnirsimacamsjcncdutuaqsanee note EAA per MNE A ANA TR EE E A TO ARATE 10 Distributions and Updates iciisiscsieucccecaesiiiaies chonsniiedinaadee daradinivnatancues suena 10 What does PA DSS mean tO yourse iiini oiire na e ai neers 11 Third Party Applications ira enine tu iae arati ion a ana iiai ia Va e TS
103. ough the response shows that the transaction was not authorized If you receive a Result of NOT CAPTURED and one of these responses proceed to step 13 Example Responses Declined Lost Card Stolen Card Hold Call Call for Auth Pick Up Card 57 If neither attempt at contacting the processing is successful Client will display Result of NOT CAPTURED and a communications related error message for a Response This error message may vary but some of the likely possibilities are shown below If you receive a communications related error message for a Response investigate the Server location Example Responses Port Access Error No Carrier No Dial Tone No Answer Connect Failure Com Error If you received some other error message you will need to contact Technical Support at 877 659 8981 8 Since you ve received a Result of CAPTURED you know that the Client location is properly communicating with the Server location Click OK on the Result window e Note This means that 1 00 from the credit card has been reserved or put on hold This step in transaction processing is called authorization The next step in transaction processing is called settlement Settlement is when your payment processing company instructs your business bank and the cardholder s bank to initiate the transfer of authorized transaction funds For some processing companies this happens automatically For others it must be manually initiat
104. rmed before batch settlement close With a host based auto close system this action has to be performed on the same day Pre Auth This action reduces a cardholder s account s limit to buy for a predetermined amount of time A Pre Auth is the first half of a sale A Pre Auth specifies that amount to be set aside for a potential transfer of funds The funds are not transfer at batch settlement close unless a Post Auth is performed using the Pre Auth s approval code As previously mentioned there is a time limit on a Pre Auth s usability The processor determines the time limit which is usually 7 10 days You should contact your merchant service provider credit card processing company for the exact time Post Auth This action makes an approved Pre Auth or voice authorized transaction available for batch settlement close This action is the second half of a sale Void Credit This action removes a Credit transaction This action can only be performed before settlement close This action can only be performed before batch settlement close With a host based auto close system the action has to be performed on the same day Void Auth This action removes a Post Auth transaction This action can only be performed before re transmission With a host based system the action has to be performed on the same day This transaction is not available with all processing companies If you want to void a Post Auth and the action is not avail
105. rom the magnetic stripe located on the back of a card contained in a chip or elsewhere This data is alternatively called full track track track 1 track 2 and magnetic stripe data In the normal course of business the following data elements from the magnetic stripe may need to be retained e The accountholder s name Primary account number PAN Expiration date and Service code To minimize risk store only those data elements needed for business Note See PCI DSS and PA DSS Glossary of Terms Abbreviations and Acronyms for additional information PCI Data Security Standard Requirement 3 2 1 1 1 2 After authorization do not store the card validation value or code three digit or four digit number printed on the front or back of a payment card used to verify card not present transactions Note See PCI DSS and PA DSS Glossary of Terms Abbreviations and Acronyms for additional information PCI Data Security Standard Requirement 3 2 2 1 1 3 After authorization do not store the personal identification number PIN or the encrypted PIN block Note See PCI DSS and PA DSS Glossary of Terms Abbreviations and Acronyms for additional information PCI Data Security Standard Requirement 3 2 3 1 1 4 Securely delete any magnetic stripe data card validation values or codes and PINs or PIN block data stored by previous versions of the payment application in accordance with industry accepted standards for secure deletion
106. s of the transaction Note The fields shown below may differ from what you see in your copy of oe the Client software depending on your debit card processing company and the transaction type being performed PCCharge Client Useri E IE xl File Transactions Reports Setup Help Aes g Q a Debit Check Gift Customers Log Off Help Debit Card Sale Sale Return Void Sale Void Return Sale Recovery Return Re 4 gt Debit Card Number Process D Card Member Exp Date MMYY Ticket Number Eu Amount Cash Back Total 279 2006 11 06 AM Debit Card Transaction Fields Debit Card Number Displays the debit card number captured by your card reader Card Member The cardholder s name Ticket Number This field allows you to enter an invoice number or some other internal reference number Amount The dollar amount of the transaction to be processed 77 Cash Back This field allows you to enter the cash back amount The cash back is an amount over the amount of purchase This amount is to be given to the customer It is basically a service that debit transactions allow you to offer for your customers Total This field shows the total amount of the transaction to be processed It is calculated by adding the Amount and Cash Back field 78 Check Services Transactions Check Services Processing Check Verification verifies that the check
107. splayed when a cashier Shelly attempts to access a function that she has not been given permission to access The Manager or System user or even another cashier who has permissions for that particular function can override that protection by entering their User Name and Password The first cashier Shelly is granted access to that function for that one instance If she needs to perform that function again another override would be required Manager Override Password Shelly is attempting to access Reports User Name Password pe ooo Cancel 86 Customer Database Simple Explanation The Client customer database allows you to store information about your clients process transactions and create recurring billing contracts There are two main sections of the Customers window e Customer Info Allows you to record a customer s personal information e Credit Card Info Allows you to record a customer s credit card information The Customer Database accessible from the Client is identical to PCCharge Pro s in every way except that the Client Customer Database cannot create or process contracts This function is reserved for the Server location All other functions of the customer database are accessible by Client The following sections describe how to use the client customer database e Note Since the customer database is not available in PCCharge Payment Server the customer da
108. ss to the PCCharge Pro PS application folder as Note If you intend to process transactions from the Server location of PCCharge install the Client software on that same machine and use that instead of the PCCharge Pro PS interface Do not process transactions at the Server location using the PCCharge Pro PS interface THE FOLLOWING ARE OPTIONAL Track amp Il reader Check Reader Scanner Debit Card PIN pad Windows compatible receipt printer CLIENT LICENSES A user license is required for each Client location At least two users are necessary one is included with PCCharge Pro PS and one additional user license is required for each Client location Installation Simple Explanation Basically one computer is used as the Server This computer would have the standard software installation The computers that would connect to this Server would have a copy of the Client software installed These Client machines would then accept transactions and pass them to the Server location to be processed The Server does not have to be the actual network server but it must be able to connect to your credit card processing company via modem TCP IP etc Note As with most other software installations you should be logged into Windows as a user with administrator access in order to install or launch PCCharge If you do not have administrator access to Windows or are not sure of what that means co
109. st receipt in the Start Number field Enter the number of the last receipt in the End Number field e Click the OK button to reprint the receipt s 114 Audit The Audit report allows you to view actions performed by your cashiers It shows attempted logons functions accessed etc To access the Audit report filter click Reports on the menu bar Click the Audit option 15 xi Report Type bd Print To Screen Printer File Report Filters Start 4 10 2008 12 00 00 AM End 4 10 2008 11 59 59 PM Cashier Name C Card Type moo Supervisor Name n Result User ID o Batch Ticket o Amount OoOO Bill Pay 0 Merchant ppro 5 ved OK Close Enter the name of the cashier in the Cashier Name field Or enter the name of the supervisor in the Supervisor Name field In the Report Filters area you can select the Start amp End date Click the OK button to view print save the report 115 Cashier Name If you specify a Cashier Name then the audit report will only show the actions performed by that specific cashier Supervisor Name If you specify a Supervisor Name then the audit report will only show the actions authorized by that specific supervisor s override A supervisor is a cashier or the system user that has access to a function and grants access to that function to a cashier that does not have access 116 Restaurant Pre Settle This report shows a
110. step in the installation process 35 Credit Card Processing Company Setup Simple Explanation This window allows you to set up your credit card processing account number in the Client software If you dont need this ability click the Next button and skip ahead to the section Debit Card Processing Company Setup see page 37 g Note If changes are may to any payment processing account information in the Server location of PCCharge Pro Payment Server you should revisit this Setup Wizard to make sure that PCCharge Client has the most recent configuration information Client Setup Wizard Please specify which electronic payment processing company you will be using to process credit card transactions Credit Card Processing Company You can only o change settings for one merchant account at a time If you switch accounts in the middle of running the wizard any 7 changes to that account will be lost Credit Card Company Numbers Help Cancel lt Back 1 The Credit Card Processing Company drop down list shows the credit card processing companies that have been set up at the Server location of PCCharge Select the credit card processing company that will be accessed from this Client location 2 Select the Credit Card Company Number that will be accessed from this Client location 3 Click Next gt to proceed to the next step in the installation process 36 Debit
111. t Click Yes You may be asked if you want to enter a ticket number Click No Finally Client may ask if you want to enter CPS qualifiers AVS information Click No determine if you can provide the CVV2 CVC2 number shown on the back of the card which would help you to obtain better per transaction rates You would normally provide the ticket number and CPS qualifiers AVS information during a live transaction to obtain better per transaction rates 9 Technical Details Client is asking if the card is present to Watch the status window near the bottom left of the Client main window This will display the status of the transaction being processed Client will make two attempts to contact the processing company and make a transaction request Once you ve received a Result for the transaction compare it to the four possible scenarios listed below e If the processing company is contacted and the transaction is authorized Client will display a Result of CAPTURED and some other information related to that transaction If you receive a Result of CAPTURED proceed to step 9 e If the processing company is contacted and the transaction is not authorized Client will display a Result of NoT CAPTURED and a Response indicating the reason for the transaction was not captured This error message may vary but some of the likely possibilities are shown below These indicate that you ve successfully processed a test transaction even th
112. t Keyboard Wedge 334333B IDTech aerial X X Set up in PCCharge as Keyboard Wedge USB Keyboard Set up in Client as y p Keyboard Wedge For Windows Server at ee 2003 download drivers from IDTech at http idtechproducts com IDKA For Windows Vista you must boot 3341128 computer with a different keyboard attached and then plug in and Vista will automatically install the drivers VersaKey IDTech ee PS 2 Keyboard Set up in Client as IDKA Keyboard Wedge 233112W 48 Manufacturer Product jii Check and card swipe device MagTek Maxi Mier Set up in Client as Keyboard Wedge er Check and card swipe device MagTek SUSIE Set up in Client as Keyboard Wedge Model f F SEMTEK 9272USB Set up in Client as Keyboard Wedge 7 USB Model a MSR210U X X Set up in Client as Keyboard Wedge 33AUBN Set up in PCCharge as Keyboard Wedge This device is a combined PIN pad and VeriFone MX830 X X card reader You must set up the PIN pad functionality of this device prior to setting up any other functionality Set up in Client as Keyboard Wedge This device is a combined PIN pad card reader and receipt printer You must VeriFone PCCharge set up the PIN pad functionality of this Partner device prior to setting up any other functionality Consult the documentation included with this device to determine how to set it up Set up in Client as Keyboard Wedge This device is a combined
113. tabase functions are not available when the Client is used in conjunction with PCCharge Payment Server 87 Customer Info Simple Explanation The Customer Info section of the Customers window allows you to store view and edit a customer s credit card information This information is stored in the customer database alD Custome ro Coad Card Into Customer ID Customer Nome 1003 Acme Took ine Credit Card Information Ssttaton Fiut Name MI Last Nome M Jote Sadh Sheet Address Cy State Zip Postal Code 000 Burners Certe Dive Savanah G 31405 Additonal Infoemabon Contact Prmaty Phone 8 EmalAddess petra acme cor p Cortact Alemate Phone Fae Deti Lat Creating a New Customer 1 From the main window click the Customers button on the icon bar Click the Credit Card Info tab Note that you can also use the right and left arrows at the bottom of this window to browse through your customers From the Customer Info section of the Customers window click the New button You can manually create a Customer ID or Client can auto create the Customer ID field If you check the box labeled Auto Assign Customer ID Client will automatically create a Customer ID when you click the New button Enter your customer s personal information It is not necessary to use every field However you must at least provide a Company Name or First Name amp Last Name If you fill out a First Name and Last Name but n
114. ted Gratuity Amount A Pre Auth must be followed by a Post Auth in order for the funds to be transferred from a customer s account to your account e A Gratuity after a Sale including an estimated gratuity amount This transaction should be used when the actual gratuity amount is known after the original corresponding Sale including an estimated gratuity amount transaction has been processed A Gratuity can for less than the original Estimated Gratuity Amount A Sale including an estimated gratuity amount must be followed by a Gratuity in order for the amount of the gratuity to be transferred from a customer s account to your account 71 About Commercial Card Processing Simple Explanation Client has the ability to process commercial card transactions Commercial cards also known as corporate cards or purchasing cards are special credit cards that are given to employees of businesses governments etc for company purchases If your company is not set up to accept commercial cards also known as purchasing or corporate cards skip ahead to the section Offline Processing see page 72 Commercial card transactions record a customer code and a tax amount The customer code is the code that is assigned to that cardholder by his her company and is typically used for accounting within the cardholder s company The tax amount is added to the total amount to be charged from that card it s also kept separate
115. timated Gratuity Amount field This transaction should be followed by a Gratuity transaction e A Sale including a known gratuity amount This transaction should be used when both the actual gratuity amount and the total sale amount are known at the time of transaction This Actual Gratuity Amount can be entered simply by typing a value in the Actual Gratuity Amount field e A Pre auth including an estimated gratuity amount This transaction should be used when the actual gratuity amount is not yet known but the total pre auth amount is known at the time of transaction This Estimated Gratuity Amount can be entered simply by typing a value in the Estimated Gratuity Amount field This transaction type differs from a Sale including an estimated gratuity amount in that a Pre Auth sets money aside in anticipation of a Post Auth including a known gratuity amount A Post Auth can for less than the original Pre Auth A Pre Auth must be followed by a Post Auth in order for the funds to be transferred from a customer s account to your account e A Post auth including a known gratuity amount This transaction should be used when the actual gratuity amount is known after the original corresponding Pre Auth transaction has been processed This Actual Gratuity Amount can be entered simply by typing a value in the Actual Gratuity Amount field A Post Auth and or Actual Gratuity Amount can for less than the original Pre Auth and or Estima
116. tion level Zoom In Click this button to increase the current magnification level Previous Page Click this button to view the previous page in the report Next Page Click this button to view the next page in the report Move Backward Click this button to move backward in your page view history Move Forward Click this button to move forward in your page view history VECE 9 OBO 2 5 98 Daily Transaction Summary The Daily Transaction Summary is a summary of the transactions that you have processed today To access the Daily Transaction Summary report filter click Reports on the menu bar Click the Transactions option Select Daily Transaction Summary from the drop down list 15 x Report Type Daily Transaction Summary x Print To Screen Printer Report Filters Start 572172003 12 00 00 4M x End 572172003 11 59 00 PM Member Card Type I Y Card SY Result Approved User ID DOO O Batch OoOO O Ticket OoOO O Amount Merchant fal v In the Report Filters area you can select the User ID that processed the transactions Status of the transactions processed the Start and End date the Batch and the Merchant Click the OK button to view print save the report Because this is a Daily Transaction Summary the Start and End dates default to today s date 99 Credit Card Detail The Credit
117. tions processing companies often offer a better oe per transaction rate if you enter the ticket number zip CVC2 CVV2 CID and street 69 About Restaurant Transaction Processing transactions in a way specifically suited for that type of business Using Client and a processing company that is certified for restaurant transaction processing with the Server location the user can add a gratuity to the total transaction amount Simple Explanation Client has the ability to process restaurant based If your company is not set up as a restaurant skip ahead to the section About Commercial Card Processing see page 72 Client can process the following types of restaurant transactions e A Sale including an estimated gratuity amount This transaction should be used when the actual gratuity amount is not yet known but the total sale amount is known at the time of transaction e A Sale including a known gratuity amount This transaction should be used when both the actual gratuity amount and the total sale amount are known at the time of transaction e A Pre auth including an estimated gratuity amount This transaction should be used when the actual gratuity amount is not yet known but the total pre auth amount is known at the time of transaction e A Post auth including a known gratuity amount This transaction should be used when the actual gratuity amount is known after the original corresponding
118. turn to the Credit Card Transactions window Notice that the Process Offline button is activated This indic ates that any transactions processed will be recorded in the file displayed at the bottom of this window e Note if your connection to the processing company is still available and you re only using offline processing to speed up transaction processing you can interrupt offline processing and return to normal processing at any time by clicking the Process Offline button again to deactivate it 4 Process any transactions that you want included in the offline batch of transactions Click ing the Process button saves that transaction to your spT file and Client will 74 update the transaction count at the bottom of the Credit Card Transactions window 5 When you re done entering transactions click the Process Offline button to close the file and save all the transactions you ve just entered Click Cancel to exit the Credit Card Transactions window 6 To actually have your credit card company process the transactions you ll need to import your spT file Consult the following section Processing an Import File for more information on this subject Processing an Import File Import files must be processed from the Server location This is intended as a security feature since Client generated import files are usually created in response to a temporary communications outage Consult the Server locat
119. uently Asked Questions Question Does PCCharge Pro PS have to be on my actual network server Answer No PCCharge Pro PS can be on any computer to which the Client can establish a network connection The Server must have the ability to connect to the processing company and the ability to share the PCCharge Pro PS folder to the Client locations Question Will the Client work with the PCCharge Server operate over a Novell network Answer PCCharge Pro PS and Client were designed to operate on a Windows 9X NT network We have had some of our customers tell us they were able to get the relationship to work on a Novell network but our Technical Support Department cannot support such an arrangement 120
120. uration privileges in order to set up this feature MiReceipt Printer Setup r Receipt Printer F Printer Orientation Receipt Options Print Receipts for Pre Auths Comments Pottrait J Secure Receipts Landscape po 0 Configure Number of Copies Cancel iibb r Margins Left 720 Bight 720 Hi 720 Bottom 1 Click the small drop down arrow button to the right of the Printer field Select the printer that Client will use to print receipts Optional You may configure your printer s settings by clicking the Configure button on the right side of this window 42 2 Select the Orientation that you want for your printed receipts You may select a Portrait or Landscape orientation 3 Inthe section labeled Receipt Options specify the of Copies you want to print 4 You now have the option to uncheck the box labeled Print Receipts for Pre Auths Books Pre auth and book transactions set money aside on a customer s credit card without actually initiating the transfer of funds from the customer s account to your account These transaction types are often used when the exact final amount of the transaction is not known Unchecking this box makes PCCharge not print out receipts for these two transaction types 5 If you want the credit card number on all receipts to be masked covered with X s put a check in the box labeled Secure Receipts 6 Set your Margins The
121. urring transactions for specific customers The difference between this window and the main Credit Card Transaction window is that this window provides a convenient way to process transactions for customers recorded in the customer database Simple Explanation The Customer Transactions window allows you to customer Transactions o xi Credit Card Transaction z OK Credit Card Number 7 I Force Duplicates Expiration Date Close Trans Type Sale fe Customer Code Ticket Number Ship To Zip f Issuer Unkn Promo Code Reference Number ines Street Zip State Sub Total 0 00 Tax o 00 Total 0 00 Processing a Customer Transaction Note The following instructions apply to processing individual customer e transactions using a credit card If a customer wants to use an alternate form of currency for a contract based payment refer to the Manual Payment method described in the subsection Editing a Customer Contract in the section Contracts in the Server manual 1 To access the Customer Transactions window click Customers on the menu bar Click the Customers option Select the customer for whom you wish to process a transaction Click the Credit Card Info tab Click Process to access the Customer Transactions window 2 Client will automatically fill out this window with the transaction customer and card information from the Customer Info
122. view print save the report 104 Batch Pre Settle The Batch Pre Settle report lets you view batches of transactions that are waiting to be settled As soon as you settle the transactions the report will be empty There will be no transactions to view until you process more transactions en Note This report is only available when using a terminal based processing company To access the Batch Pre Settle report filter click Reports on the menu bar Click the Batch option Select Batch Pre Settle from the drop down list Bicixi Report Type Batch Pre Settle Print To Screen Printer File gt Report Filters 6 4 2003 12 00 004M vi End 67 X Member a Card Type All 4 Card O Result User ID DOO O Batch poo Ticket Po Amount a Merchant fal v Dos Approved In the Report Filters area you can select the Merchant used to process the transactions The date range is not pertinent to this report Click the OK button to view print save the report 105 Batch Post Settle The Batch Post Settle report allows you to view batches of transactions that have been settled Note This report is only available when using a terminal based processing e company To access the Batch Post Settle report filter click Reports on the menu bar Click the Batch option Select Batch Post Settle from the drop down list ioj xj Report Type Batch Post
123. writer has an account that does not have any negative flags for that method of check verification drivers license MICR etc Check Guarantee guarantees that the check amount will be paid to you regardless of the funds available in the customer s checking account To access the Check Services window click Transactions on the menu bar Click the Check Services option Or click the Check button on the Icon Bar A check swipe is available for processing checks You can contact your merchant service provider for more information Note Your Check Services window may look slightly different depending on oe which check services company you are using P PCCharge Client User1 15 x File Transactions Reports Setup Help ZO EX S AN A Credit Debit Check Gift Customers Log Off Help Check Services Verify Transit Number Process Account Number Check Number Amount Cancel Ticket 279 2006 11 07 AM 79 Action Tabs The action tabs allow you to select the desired Action Sale Credit etc Not all Action Tabs or fields will be available to every check processing company for every transaction type Note Some of the following fields may not appear in your Check Services oe window This is because each check services company offers different options Transit Number Allows you to enter your customer s transit number Phone Number Allows you to enter your cust

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